The apartment itself was perfect and amazing location loved it, communication however was the worst I’ve ever experienced in my life, waited 25 hours before being able to get. A spare set of keys (it was our original fault for leaving the keys locked inside) but had to buy a hotel for the night and the host fly team were terrible, I’m not sure whether or not I actually communicated with Paula herself or just the team but whoever dealt with that was ridiculous, such a shame because the apartment really was a gem