Hello Samia,
I am writing to you this feedback, in case you intend to improve your future guests' staying experience in your appartment. Unfortunatelly, for us, me Alina and Carmen, it was the worst booking experience that we had, gathering our travels in more than 15 countries around Europe.
THE GOOD:
- The appartment was located very close to the public transport station.
- Your quick response to our messages.
- You were able to solve the wi-fi issue, one way or another.
THE BAD:
- Asking 5€/h to each of us, just for dropping off our backpacks in a corner of the appartment earlier than the check-in time which was after 4pm, so that we won't have to carry them all day long with us, gave us the feeling that you dont't care about the way your guests feel during the staying and you have no interest in making our staying a little bit more pleasant. In the end, we found a public bag nany where we left our backpacks for 6€/person for the entire day.
- All the messages telling us that we will have to pay additional fees if we will touch the bed sheets prepared for the next guests or if we will use an extra towel(during a 7 days staying) gave us once again, every time when we read it, because it was also posted on a paper on the walls inside the appartment, the same feeling that you really dont't care about the confort of your guests, about their needs or about their staying experience in general.
- The message that I received one day before leaving, which I still hope that was just an automatically sent message you recorded on your Airbnb account, telling us to wash the dishes, to let the appartment clean and to take out the garbage before we leave, was absolutelly rude. I consider it so, in the first place, because we payed additional cleaning fees when we did the booking and secondly, especially due to the next section called "The worst".
THE WORST:
- WE LIVED WITH A MOUSE. It is pointless to talk about cleanliness if there is a mouse in the apartment, no matter if you were doing any kind of cleaning or not. It happened before that a lizard walked inside the house we booked in Greece for example, and we were not mad because of that, but a mouse can carry diseases and get people sick. Especially for the girls, the tought that we have to go back to that appartment where a mouse is awaiting us, was a nightmare. And if you think this can be scary, imagine how Carmen felt when she woke up in the middle of the night and she saw the mouse running on the edge her bed. She refused to sleep in her bad anymore and we all shared the same bad for the rest of the nights.
THE WORST OF THE WORST
- The fact that you knew about the mouse even before our travel to Paris. I found some poison placed through the appartment behind the wardrobe and behind that bed Carmen was sleeping in. And yet, despite of this, all the above plus the money that we paid for the appartment, which were not just a few.