Dear host!
First of all, I would like to say that I have been working in a hotel industry as a General Manager for a quite long time. In general, I do understand mistakes can happen anytime and these can be acceptable as long as there is a proper communication a reaction from the host. I was very pleased to receive a text message from your local agent as soon as I landed in Paris. My son and I were offered to bring our bags to the apartment at 1pm while we were ensured about cleaning of the apartment before 3pm. When we arrived at 1pm the apartment was still a real mess, but still I was happy for the fact our bags can be kept there.
I texted the agent that we are going for a walk and we will be back around 3:15pm. He texted back that the cleaner is already on the way. When we got back at 3:45pm, nothing was done and nobody had even came to the apartment. I texted the agent and he clearly had no idea. He said "I will check and get back to you". Since than, no message or picking up my phone calls. My son and I traveled for more than 30 hours and I had no other choice but to start cleaning the apartment on my own as we needed to have some rest before our night session at Rolland Garros at 9pm. Luckily, I was able to find some spare linens and I made our bed on my own and as well as I had to clean our small bedroom. While we were sleeping , somebody came to the apartment. This is about at 5:45pm or 6pm!!! Without any prior message from your agent , without any knocking on door or any heads up. The person just unlocked and open the apartment . We were laying down in our bed in the smaller room while somebody was cleaning. The fact nobody gave me any heads up made me very uncomfortable . Thanks God , my son was sleeping during the whole time. Again, there was ZERO communication. I can tell It was really quick and basic cleaning done in 40 minutes , which I had to continue the cleaning on my own after that person left the apartment My brother and his friend were arriving next day and I did not want them to see dirty and unprepared apartment.
Also , just as an addition to this. The WIFI information provided are completely wrong . There is no such a wifi name or password which was sent to me via official communication . I was able to figure it out on my own ( and based on some info provided by your agent when he/she still communicated with me). But again, it should be written here more clearly or information should have been given correctly at first place.
I had kindly asked the host for compensation ( at least waiving the cleaning fee). I received an apology email , but no compensation was offered or given at all!!!
Your apartment is such a lovely place and in a great location. In general I had a great stay in Paris. Unfortunately due to such a horrible arrival experience I had to score my stay in you place so low. I just wish you have much better local support here in Paris.
Best regards,
Martin