Me and my 3 friends, stay in this house during our vacation and in my opinion this house is too small and is very hot, at least on summer. After the first night on the apartment, one of my friend found one cockroach we thought was about the hot environment inside of the house, but minutes later I found another one. So this start became very suspect. In two nights we found 6 cockroaches.
We almost paid 400€ and we ask Violaine to give us back our money because we want to book another place asap. But this request was not kindly accepted by her (not in the beginning), and she argued that cannot send us our money without proves and without checking the apartment by herself and without a professional opinion.
About this excuse I send her photos of the cockroaches and I invite her to pass a night with us if she have doubt about our complain. Few hours later she told me that was made the refund (only 322€ of the 398€ that we paid - I don't know why) and offers the house for free.
We refuse the offer so she asked us to get our things and leave. In this moment we agree that will not do any negative comment on airbnb page, but when we get in the house were present Violaine, Mina (I think) and the “Professional” and they show us a bad attitude, Violaine complained that she was losing money with this trying to make us feel guilty about the situation - just a stupid observation because we loose almost 60€ and time to vistit other places in Paris.
In the end was explain that prague was in the building and not on the apartment trying justify the problem. The professional told us that not find any bug and make fun of us saying “Welcome to Paris!”.
If this is normal for some people, is not for us.