On a positive note, the bed is comfortable and the room is modern and clean. Unfortunately however, the positives of this accommodation are overshadowed by a number of negatives. First off the hotel surrounding is littered with an immense amount of broken glass that was not cleaned during our 3 day stay. We witnessed rats (plural) running through the lower decks and they will run right at you. There is a restaurant to the right of the pool and a coffee station in a room to the left of the pool. We were informed at check in that if we wanted to use the restaurant after 5 it was best to make a reservation however the coffee station and the room to the left was available to hotel patrons 24/7. Pool closes at an early 5.30pm. What we were not told was that the area surrounding the pool was part of the restaurant and that we were not allowed to sit at the tables around the pool without checking with the restaurant. Also the room with the coffee station is not available to hotel guests 24/7 as we were incorrectly informed. My husband and I discovered all of this when we went to make a coffee. The staff were setting up lunch or snacks in the room to the left so we took our coffee outside to the pool area in an attempt to be out of their way. One of the restaurant staff came storming out and angrily instructed us to sit down on the lower deck. We tried to explain we were hotel guests but that made no difference. We also tried to explain that we were not comfortable sitting there because of the rats. There were 3 other groups also outside on the tables who were not told to move until we queried why we were the only ones requested to. Strange paying for a hotel with a pool then not being able to use the tiny space surrounding it. The restaurant staff were extremely argumentative when we raised our concerns about being made to feel uncomfortable. The air of unnecessary snobbery amongst the restaurant staff overshadows what could be a great hotel. On top of cleaning staff constantly walking into our room without knocking and a couple of times while we had just stepped out of the shower (no inside locks on doors), our entire stay left us feeling on edge, uncomfortable and unwelcome. Reception staff were very apologetic which we appreciated but on the whole it is difficult spending money somewhere when you are uncertain about where you can and cannot go and are treated so poorly by the staff.