The flat is rented out by a company called PickAFlat. Their responsiveness to my only request corresponded with the time their office was open. The flat it self was wonderfully kept and we enjoyed our stay. I wasn't thrilled with the list of instructions that accompanied the rental, telling me they'd charge me for using the extra bed linens (20 euros if I told them in advance, 100 euro if no notice?). I did not feel like a guest paying for a stay.