From the moment we arrived to the moment we left our host was available to help. He answered very quickly and attended to our needs. A few things that may help is that you will find lift( small elevator) behind the first door once you go up a couple steps. We stayed in the Esmeralda suite, the buttons are not labeled so make sure to read carefully the instructions the host sends. The key box wont be seen on left until you go all way the way to door and look to your left. Once up the narrow staircase our room was great. We loved the porch. The bed was comfortable. The bathroom is a bit snugged but nice. Kitchen is fully functional although you wont need it much. The restaurants around are near and yummy. Our favorite were le dante and le crème de paris. Enjoy your stay. The latin quarter was fun!