Terrible experience while trying to stay. Went to collect the keys from the key safe and were not able to access lock box. Code would not work. Eventually are told the keys have been left outside the apartment. Get to the apartment and after not being able to find the keys are then told the cleaner still has the keys. We are then instructed to book somewhere else for the night as the keys will not be available until the following morning. We book one night at a hotel and are told the next day keys are ready at keysafe. Arrive in the afternoon and again cannot access the keys. This time we get no response from the host at all. We contact Airbnb support who cancel our booking after they could not get any response from the host. Extremely frustrating experience with this one.