We never met the host, but the keys were left for us. The apartment was very clean with a nice set up. However, the shower drain was blocked and we were unable to take a shower for the first few days. Although the host fixed this, I don't think an apartment should be rented out without all amenities properly working. Also, we couldn't figure out how to turn on the TV and there were no instructions. The blinds were broken and we had to manually roll them up and tie off with string. But you have to have trade offs, the apartment is a nice price for the location.