Good things:
- Very nice staff
- Good location
Bad things (that we experienced):
We arrived into our room after a long flight and noticed many issues such as: a broken bathroom door handle, hair in the bathtub, a light switch covered in dried up dirty plastic/smudges and the room smelled really really bad (old/unclean carpet smell). We flagged these issues to the host and he brought in a technician to fix the door. Once the technician came to fix the broken handle he left a lot of wood chips on the carpet as well as a nail that we could’ve stepped on. We then looked around, found a vacuum and cleaned it ourselves, but this is supposed to be a hotel/inn therefore cleanliness should be a top priority.
The check in boy, Ben was super nice and understanding, he was nice enough to try to clean the bathtub and the light switch but this room was way below our expectations. When we tried to request a refund from the host to go to another hotel since we felt it to be unclean, they said we’d that we’d have to go through the airbnb website as they did not think our issues were serious enough to bring up to senior management.