The agent who was meant to meet us late on the Friday night didn't turn up and no mobile numbers provided were contactable leaving 4 ladies stranded at 1am in Paris. We had to resort to getting a taxi to three different hotels until we found one that would take us costing us 485 Euro's in hotel and taxi costs.

Fortunately Ludovic our host picked up his phone on the Saturday morning and was as helpful as he could have been in such an awful situation. The host tried to make the best out of the situation. We were able to check into the apartment around midday however we were shattered from getting on 6 hours or so sleep, impacting on our entire weekend.

The agent who met us didn't explain how to turn on the boiler so when we went to use showers that night we had to call the agent. After explaining the situation he realised he forgot and didn't know what to do. His response was incredibly rude asking me to call around to other people and he ended up laughing at me down the phone and not being of any use which was highly unappreciated.

The apartment was fine but the communication and customer services from the agents has been appalling.

I would NOT recommend this apartment based on the service of the agent.

Hilary