Please do not make the same MISTAKE as I did! Read their policy very carefully before booking! After a very bad experience I will never book any accommodation hosted by Checkmyguest and I will warn people to avoid them. They give you a small discount, but they should be more clear what this is for and what the consequences are if for some reason you are not able to travel... it’s non-refundable and also you won’t be able to make any changes. Due to the French government’s restriction, we were not allowed to go to Paris (living in the UK). I requested to change the reservation dates (several time), but it was refused, which in my opinion it’s unfair. The Customer Service was trying to help, but they just ignored them, no response, nothing. I had no choice but to cancel our trip and get at least a refund for the cleaning. Luckily, I didn't do the check in because if I did, I wouldn't get the money for cleaning either. Now I know why the Checkmyguest was chasing me to do asap! This is what I found: when the host offer a non-refundable option“ If they cancel, you keep your entire payout for all nights booked, minus the cleaning fee if they cancel before check-in”. Covid hits everyone, and we should help each other, to be flexible like Eurostar or the hotels. We postponed the trip to Paris and hopefully will be able to go there in April, but this time I will book the hotel or an accommodation but definitely not hosted by Checkmyguest!