To begin. The apartment was amazing. Cleanliness, location & amazing view, 5 stars. Everything else was very disappointing. We contacted our host 30 minutes before our check in time. He responded that place is ready for us. We followed the instructions and got to the key pick up location. It was listed wrong. Pick up location was laundromat (instructions stated restaurant or some store) but the code gave us an
access to the hallway of the next door building. We reached out to the host to be told that key box is in the laundromat. The pick up code wasn’t working. Airbnb kept sending us messages to enjoy our stay. Host had us on and off the phone with people who tried to reset the non working code. At one point we were promised to be reached by support team which never happened. 3:30 hours later we were still in the same place, freezing w our suitcases. Delivery guy left the keys at 6:30pm. No one ever apologized. 4 guests but closets full of hosts stuff. Compensation offer failed!