I've never written an overtly negative review in all the years I've used AirBnB, but this was the worst experience I've ever had on the platform.
Here are some, but not all, of the problems we had:
- the place wasn't available until an hour and a half after the scheduled check-in time
- the check-in process was miserable (it took 45 minutes)
- the ceiling was leaking water
- much of the furniture and fixtures were cheap, fragile, and stained
- several of the remote control handsets didn't have sufficient battery
- the hosts don’t answer calls outside of normal business hours. When we called the emergency contact number, a useless call center answered the phone, and they did nothing to address our issues.
- most importantly, a heavy glass shower door fell off its hinges moments after we finished bathing our children. It took one adult to catch the falling door, and an additional two adults to move the glass door safely to a bed. Had our children still been bathing, they could have been severely injured.
This is an expensive listing. Relative to the cost, it is massively disappointing. I do not recommend staying here, or with Merveil (which, I believe is a third party management company), under any circumstances.