Sophie was very nice, but we didn't find out till we got there that we would have to meet someone else there to get the keys. There was also major construction going on in the buildings that we were not aware of and the bathroom was shared with another tenant, which we were not told. The view out of the window is deceiving- it looks lovely but the windows are high and I could not see out of them. The ac was leaky and got the floors wet, which were dirty from construction. There were dirty pans found under a cabinet, and there was a bad smell coming from the mini fridge. There were hairs on the pillows, which we didn't find until we were leaving which grossed us out a little. On the day we were leaving and had to take down our bags (the room is an attic room on the sixths floor) the elevator wasn't working because of the construction. There were dirty bottles behind the bed, and altogether I was very disappointed as the pictures on the site gave the look of a romantic studio when instead we ended up cleaning it a bit just to gain a little comfort.