There were issues with the water being turned off due to construction on the street. It took several days to get it back on, during which time we could not get in touch with Fabrizio because he was out of town. However, as soon as he was able, he contacted us and refunded the money for those nights without any question. It was just a very unusual situation. Given normal circumstances there would be no problem and Fabrizio would be a very responsive and hospitable host.