Great location, comfortable beddings, the agency “Urban Flats” is located on the G/F, staff offered help to carry all suitcases of our group of 7 people when we checked in.
However, the 4 toilets of the apartment were too small. There’s only one toilet with both toilet bowl & shower but the drainage smelled so bad that we had to close the door to “seal up” the smell! We complained to the agency & the staff arranged for inspection but no one ever came. We could never use that toilet.
The 3 other toilets were ridiculously small, there is only one toilet installed with toilet bowl so the 7 of us could only take turns to use it frequently. The other 2 “toilets” were inside 2 bedrooms, without doors & toilet bowls. There are only shower & small basin, there isn’t a curtain so the water flows outside the toilet during shower.
What’s worse, hot water got cut in the middle of the shower. I was told that “please allow 4 people per hour.” Surprised and disappointed! We were only 7 people :(