Nice place and beautiful apartment. The neighborhood is not the best but it is somehow safe, has metro stations around and supermarkets. Luis was in contact with us, in the name of the host. We never had contact with Nicolas. When we arrived in the apartment, there was no electricity and no internet. We contacted Luis, and he was very helpful. But it took 3 hours for Luis to come personally to the apartment and for the problem to be fixed. During the time we were there, Luis was always available and helpful. It seems that nowadays AirBnB hosts are franchising the business. In Tours and Paris, we never had direct contact with the owner of the apartment. Everything was done by a third person.