This was the worst experience we’ve had with Airbnb! This apartment was booked a couple of months before the trip, for a couple of friends and my wife in Paris. We communicated our arrival time to Guillaume which was specifically acknowledged - that we were going to arrive at 11pm - we arrived at 11.05pm. However our nightmare started when we arrived at the agreed place to pick up the keys, to find that this place closed at 22h. This was obviously something that Guillaume knew as these are the published daily opening times of Carrefour. Once we communicated to Guillaume on the messaging platform, he didn’t provide a phone number or assistance and he simply said “ I don’t want you spend the night outside” so go and find a hotel and I will reimburse you… imagine you trying to find a hotel for 4 people at almost midnight just before the 14th July in Paris (a national bank holiday!!)! We tried to call him and we realised that the phone provided was not picked up… lucky we found two different hotels that night so we were not forced to spend the night outside. The next morning we went to pick up the keys at the same place to find that the locker code had expired, which we communicated to Guillaume at 11am and he only answered at 6pm. Luckily we managed to talk with customer services of Airbnb who were actually quite helpful and they cancelled the booking and we managed to find a hotel for the rest of our stay. I really advise anyone
to avoid staying in this place unless you want to have this rollercoaster ride.