We booked Ziad's place for 6 days and nights in Paris. Our flight from overseas was reaching at 8 am and I had asked Ziad/Pierre if I could get an early check in . He replied promptly and let us check in at 12 even though check in was at 2 pm. Greatly appreciated that. We were given Matias' number before coming to Paris, who communicated with me for early check in and met me at 12 noon outside the apartment. He showed me the apartment, took pictures of the things that didn't work and told us to contact Pierre if we needed anything since Pierre was the host. The oven was dirty and one of the cabinets in the kitchen was broken, bedsheet and sofa had stains. There was no hand soap in one of the bathrooms and sink in the bathroom was clogging up. No shampoo or bath soap either. We were given only one small toilet roll per bathroom for a week's stay. No hairdryer even though mentioned in the listing. I asked Pierre about the toiletries and he replied that if necessary I can buy them or he can send his guys over so since I asked him to send someone with the stuff. He never replied. I asked how to work the A/C, he never replied. Come to find out through Matias, that there was no AC and Matias was always prompt but he wasn't the guy who was hosting the apartment. Pierre never replied to my questions/concerns which was very odd and stressful. I had to contact Airbnb support for the issues. They were helpful and resolved my issues. I have traveled so many countries and have used airbnb half the times and hosts always responded and gave their numbers incase airbnb communication didn't work. This was a first that the host stopped responding completely 2nd day into our stay. I can't recommend him as a host or his property, especially ,if you are traveling with kids.