Frank and Vinciane were great! They always responded to us quickly. They gave us lots of info that helped us during our time in Paris. It was a great location - in Marias and close to the metro as well as the Velib bikes that we used several times. What a great way to get around and see Paris. We got into the suite easily except there are 3 flights of stairs to climb so our bags were hard to carry ( actually Frank carried my bag up so it wasn't actually hard for me). The suite was clean and really cute with such history! It was well stocked too. We didn't cook there at all. We were greeted with a bottle of champagne in the room which was a nice touch! It was really hot when we were in Paris and we had to keep the windows wide open at night and so it was a little loud at night when people were coming and going up and down the stairs in the courtyard but i would definitely recommend this little suite!