We didn't get to meet Benjamin, but he was very responsive, friendly and helpful before our arrival in providing information on how to get to the apartment. I realize this was not something Benjamin could control, but upon arrival we found out that the water to the building had been shut off, and would be unavailable from 9am to 5pm nearly every day of our stay. It worked out since we were not at the apartment much during the day but upon arrival we desperately needed a shower and the washing machine and it would have been nice to have some warning (we found notices posted around the building that finally explained what was happening). In addition the stove top didn't work in the kitchen which severely limited our ability to cook. Benjamin did stay in contact with us but we were told these issues were just 'bad luck'. Something to be aware of is that the toilet is actually not inside the apartment unit, but is actually a separate room in the hallway (the shower however is inside the apartment). It is still a private bathroom and wasn't a huge deal for us, but just be aware because I definitely didn't realize that going in. Also know that this is a 5th floor walkup and there is no elevator so if you have any mobility issues I would probably look elsewhere. With all of that being said, the apartment was clean and comfortable and the location was great for accessing the Metro and bouncing around the city.