Hsiao Lin provided additional support to us when a problem arose with us being able to access our Airbnb account shortly prior to our arrival. The information she shared enabled us to resolve the situation quickly. In regards to our renting the unit, she responded promtly to any inquiries we had. Check in process with directions and access codes went smoothly. She shared places to do local grocery shopping or eating out. The unit itself was very clean and no concerns with security or loud noise. We appreciated having laundry detergent and drying rack available for cleaning clothes. There was also soap, shampoo, etc. provided if needed. Location is very convenient for the Louvre!!! Overall, our (my husband, young adult daughter, and myself (spouse/Mom)) stay was truly enjoyable.