I would NEVER use Welkeys again. They don't show up. even though they assured me someone would be there, they don't have the keys, so we never even go into the Apartment we booked and paid for months ahead of time. They have lots of excuses and apologies. They make up for it late on a Friday night having just arrived in Paris by taking you to DUMP of an apartment and then ask if you want to continue your stay there. I would avoid this company like the plague. Best thing about this was they refunded my money - but be aware that Air bnb charges about 20% so you will have to go to them to get the full amount back. It just is not worth the risk and huge inconvenience to deal with this company.