Lower your expectations. Chaotic arrival procedure: Conflicting information. Key not in bar where promised. Waited 20 mins in street for key. Next to smelly garbage bins. Adjacent construction site not disclosed at time of booking (noisy drilling, hammering and cement mixing). Portaloo on level next to terrace.
The apartment itself was disappointing. Looks better in photos. High traffic noise. There are cleanliness issues. Terrace was filthy. So was Nespresso water container. Soiled remains of soap in shower and unsavoury items in fridge. No tea towel or paper towel. TV did not work. Contacted owner asking assistance but they did nothing. Front gate did not work on first day - we had to wait until someone was entering premises to get in or out.
We appreciated the lift and the sofa bed which opens easily. The bed is small so the sofa bed was useful. Electric blinds in bedroom work well. The decor is fine. Plenty of shelf space in the bathroom but cramped storage elsewhere. Hanging space negligible. Kitchen cramped but workable. Small supermarket 5 mins away for provisions.
Communication with ‘owner’ (a local agency) was unsatisfactory. To their credit, they respond quickly. But the dozens of communications were conflicting, annoying and useless. 66 exchanges during our stay. With Clemence, Marie and Agatha. In the end, they offered compensation when we listed our complaints. But they couldn’t even do that properly. We asked for 50% refund of the money we had paid (for our 3 night stay) but agreed to 25% when we couldn’t stand any more arguing. They couldn’t even get the reimbursement right. They renegged on agreed amount. Agathe rang and said to take it up with Airbnb. They did not reimburse Uber fee for key drop off at end as they had proposed in writing.
Unfortunately, this is the kind of experience that gives Airbnb a bad name.
Dates: July 1-4