This was the absolute worst stay I have ever had in my many years using Airbnb! The person sent by the host to check us in had no idea where to find the keys, delaying check-in. We had no wifi in the unit for about half of our 5-day stay (network would not even appear) and when we did have wifi it was extremely glitchy on one floor and entirely non-functional on the floor where the bedroom is located. The power outlets did not work on that floor with the bedroom, the washer and the dryer, and the washer was completely broken so it wouldn’t have worked even if the outlets were in working order. The listing advertises “a place where guests can cook their own meals” and “pots, pans and cooking basics” in the amenities none of which is true. There is no stove, oven, burner, not even a microwave - complete false advertisement on being snow to cook your own meals. Not a single pot or pan as advertised and Airbnb refers to “cooking basics” as salt, pepper and oil, none of which you’ll find in this unit. Moreover, I had to spend 2 hours fixing the bathroom sink which would not drain.
I spent hours more in communication with the host to fix the above issues, none of which got fixed. I then spent hours more in back and forth conversations with Airbnb’s resolution team who ended up refunding me roughly half of the price of the stay.
However, as if that wasn’t enough to deal with, the host didn’t stop there.
Once he realized that he would lose revenue from the stay, he levied a bogus claim for damages against me, saying that I stained a couch that we never even used! Airbnb is now demanding $338 from me, despite the fact that this a clear extortion attempt in response to the lost revenue due to my legitimate claims.
I have never been more appalled by a stay.