Penelope was fast to respond and easy to correspond with. She is a relaxed person and was flexible with our check-in and checkout times. We were late arriving because of the strike and floods. We appreciated that there were sets of keys for all of us. The place is cute with lots of funky decor. It is a small place, but it's a great location, so close to the metro and many great places within an easy walk. We were 3 individuals, so we used the pull out couch. It's not really comfortable, but if you were just staying a night or two it seems manageable. The bathroom is nice and there is heat in each room if you need it. Our only criticisms would be that the cleaning could be a little better, when we took plates out of the cabinet, they still had food caked on them, and we had to rewash them. My guess is the last visitors left in a hurry, and that it wasn't the doing of the host or the sweet maid whom we met on our departure day. My bed didn't have a top sheet, just a covered duvet, so I think adding a top sheet would be a nice touch. Overall it was a fine base for some quick days in Paris!