Staff was welcoming and gracious. Rooms were huge for Paris, although minimally furnished (absolutely not an issue for us as we were out of the room except to bathe and sleep). Breakfast was sumptuous and room was clean and well supplied with soaps and towels. We were able to check into our room as soon as we arrived, which was wonderful coming in from the US. The only issue was no hot water initially due to a boiler problem, but this was repaired the following day.