The place was pretty basic and cozy- perfect for a couple and close by a few metro stops to get you to sights conveniently. Benjamin was very good at communicating prior to our stay and arranged for a “taxi” pick us up at the train station. The taxi driver showed us around the apartment and helped with our bags. The elevator is on the the first floor (not ground level) and is tiny but doable and saves you from walking up 4 flights of stairs after you’ve done a lot of time on your feet.
Unfortunately there were some things that put a serious damper on our stay at the apartment, including having the fold-out couch broken without being notified prior to our stay (and there were no extra linens if we did end up using the second bed), not enough towels for two people for nearly a weeks’ stay, the apartment was pretty dusty, and the extra pillows were gross and stained -no extra pillow cases either, the heaters were broken, and not enough toilet paper or paper towels, (especially to make up for not having any hand or kitchen towels).
Because I felt these were one-offs, I tried making some of these suggestions and bringing up our issues to Benjamin, because mostly I was upset we ended up having to go to the laundromat to dry our clothes because the apartment was on the cold side to dry them, and didn’t have a second bed to use for two guests, he lashed out and brought up that we had needed someone to come out with an extra key because we got locked out (only one key provided, and we didn’t realize it locked automatically rather than turning a knob to get in and out). He never mentioned the cost of this, and we didn’t think twice about it being a real issue since the people who came to let us in ended up also taking out the broken heaters at the same time.
Overall, we were really disappointed, but most of all by Benjamin’s reaction to our trying to give him an opportunity to resolve the shortfalls of our stay.