The hotel was extremely accommodating! One night I purchased a bottle of wine and when I walked in the door I immediately forgot I didn't have a bottle opener. Well...the person on staff had one handy and opened it for me. The phrase, "Make yourself at home" is said often and they mean it. There is a coffee machine with several options that you have access to 24/7. You can leave your bags at the hotel prior to checking in and checking out if you have a tour, which was amazing! Great staff & the view was wonderful too! You're very close to the metro as well. :)