Host forgot to provide access information to open the apartment. Stood out on the curb in the hot sun with ALL my bags and my daughter for 3 hours! Host wasn't reachable. Air B&B unable to reach her either so they cancelled my booking and I literally had no where to go in a foreign country with my daughter... did I mention I had MY DAUGHTER? A taxi drove by so we loaded all our stuff and went to a hotel close by hoping they had rooms available. I managed to get a room that only slept 2 people so I had to curl up and sleep on the floor while my daughter and sister slept on thr double bed! I had to book new last minute accommodations that ended up costing me and additional $600euros for my time here. 40% higher then what I previously paid. Daniel from Air B&B offered me and my daughter a soda for all our troubles and they paid for 1 room for 1 night where I slept on the floor. This whole experience soared my experience with Emilie, Air B&B AND Paris. I added Paris to the list because while I was out in the street waiting for Emilie my cell phone died. Couldn't even check the time. I went over to the restaurant on the same side of the street 2 doors down... explained the situation and asked if I could pls charge my phone so that I could call Air B&B... the kitchen staff that was sitting out on the patio having a break started talking in French not realizing that I could understand the language because I spoke to them in English! They were fighting amongst eachother because no one cared to help. So I said nothing, turned around and went back to sit on the curb with my daughter until we got into the taxi.
Laz Hotel took us in and has done above and beyond to help resolve all the trouble we've been having. Best customer service in every area. If you're coming to Paris I highly recommend them! LAZ URBAN HOTEL. lovely boutique hotel everything you need!