+ Very clean, quiet location.
- Managed by a concierge company, I think you could expect professional communication and service.
Although clear communication is of high value to me, some people (not all, luckily!) at this concierge service think otherwise.
Upon arrival the toilet seat was broken. Completely. Although I’ve called instantly for this; no one came. Even when, the day after arrival, a more response colleague promised it would be fixed soon. It didn’t (we stayed 3 nights).
Before booking I already asked (in my very first message) if the sofa bed can be made a bed before our arrival, which was confirmed. I double checked again a few days before our arrival. Upon arrival; the sofa bed wasn’t made nor were there any bedsheets or pillowcases. When I called he said that this is normal and that we have to sleep without any. Wait what?! After insisting they brought some sheets on our kitchen table.
First Airbnb ever that didn’t feel like a home away from home. Unfortunately