The host was excellent at communicating check-in information, which was in great detail. She also referred us a driver to take us to and from the airport, which made it very convenient for us. We really appreciated the fact that the host let us drop our luggage off a few hours before check-in. However, the blanket that was stored under the sofa bed and the pillows on the main bed did not look and smell like they were washed. Also, the warm/hot water ran out after 2 people showered, so one of us had to take a shower with cold water. The heater in the room did not seem to work so the room was freezing.