Hi,
my first experience with this Host was not satisfactory and I feel that I was mis-informed by her. I have made a booking for 4 nights, arrived to the flat..found my room a complete mess. My arrival was after midnight. I wrote to the host that I will check out and will explain her everything via email. She responded asking why and everything was ready for me. I wrote to her that I found the room totally filthy...that I could not sleep all night and I will check out after paying the first night. She double checked and was sorry for what happened,,a clening was arranged in the second day. I explained to the host that I wills stay only for one more night as a compromise and will be leaving and I need to get refunded for the 2 nights. She extended her being sorry and that she is very thankful for me to be waiting for her cleaning woman to arrive late on the second day to complete her cleaning of the room which needed further cleaning. Then the language changed, she said: she now done what I asked for and I must stay the entire period. I have already informed her after the first night that I will check out. nd she responded one day earlier that AIRBNB is advising her not to change anything of the reservation. What basis did Air bnb reply as such to the host without anyone contacting the guest to know the reason for my early departure. The description is not at all as on the website, though the location is totally great. I filed a check out on AIRBNB website earlier than the scheduled day to which I got no response. The host said she lost her passport and that she cannot do anything at the time I filed the early check out and since then I heard nothing - neither from the host nor Airbnb- and yesterday I heard from the host that it was my decision to leave earlier and I take responsibility for my decisions. Sorry this is fully and totally unacceptable as I communicated every step with the host before doing it and this I feel very disappointed with both this host and with Airbnb which they never even bothered to care for asking me what had happened. Now: I request a full refund of 2 nights of my paid amount as well as this review to be posted so that other guests would be alerted if they choose to stay there. Simon, the guy who lived there is very nice and helpful. I am very and extremely disappointed as I communicated with Marcia everything and from her side she just wanted to play around the situation and I feel very regretful that such an experience be encountered with Airbnb.