Frantz was immediately attentive through email and made sure we knew how to get to the flat. He gave us all the info we needed to get in and accommodated our arrival time. Hilda met us there with the keys and got us settled with the details. She was so gracious. They both made sure we had all their numbers and contact info although we didn't end up needing anything extra and didn't have any problems. The place was spotless and in an AWESOME location to walk around in Montmartre. Nights were quiet. Both sofa and bed were super comfortable. Metro was right there. All-around perfect.