Do not book this apartment and these are the reasons.Please note that I have rented other places and I have also rented my own apartment and you can view my reviews. I am reporting this place as it is NOT suitable for rentals and these are the reasons:
1- KEYS and checkin inThe listing does not explain before you book that you have to pick up the keys to gain access to the apartment in a different location which is about 15 min from the apartment. This information is given to you AFTER you book the apartment.Had I known that the collection of the keys was elsewhere, I would have not booked this place. Due to the cancelation policy they had I could not cancel the place without a penalty. As a tourist, not knowing the streets and being unfamiliar with the language is an obstacle as you will have to spend a lot of time and money to obtain the keys; as I did. One uber to pick up the keys and one Uber to the apartment.
2 - THE APARTMENTIt was not cleaned , had a bad smell coming from the kitchen and it was not organized ( I will share the photos with customer service)-The apartment has a lot of living plants inside and because of it, there are a lot of "bugs" and mosquitos which were extremely bad to have inside the apartment.The apartment is very small but that is not the problem; being not organized is which limits the space even more.
3- BED and SOFABEDThe bed is located on a deck on top of the badroom. Going up and down was NOT SAFE because there was no rail or anything to hold on as you go up and down (I will share the photos as well)I did not feel safe climbing the movable stairs the apartment has, therefore, I decided to sleep on the main level.The problem was that the "sofa" was broken as I could not open it at all, therefore, I ended up sleeping on the floor.
4- COMMUNICATIONFrom the booking throughout my stay, some 3rd party service was communicating with me (seems that Airbnb allows this)
5- DAMAGES I just received a notification that says that I damaged 3 items in the apartment; however , as I was checking out, I took a video and photos of how I left the apartment to precisely avoid this. I did not trust them from the beginning and I had a feeling they would do this and here we are. I will share the video and photos with customer service as well.I should be refunded instead for the terrible experienced I had booking this place.