I had made arrangements for Delphine to meet my husband at 5:00 on Sunday afternoon to give him the keys and walk through the apartment. He waited outside the building for over half an hour when she finally called him to say that she was waiting for him in the apartment - except the building required a key to get in and we didn't know which unit it was! It is also listed as being on the 2nd floor and it is not - it is a four-story walk-up. The French consider the ground floor "0", not the first floor, so technically she said this apartment is on the 3rd floor, but it was still incorrect on the listing. Once he got settled in he attempted to take a shower and there was no hot water - this was a building management issue and not Delphine's fault, but it was still disappointing. And there was only one partial roll of toilet paper in the apt. for our 4-day stay, and if any of you have been to Paris you know that stores aren't open on Sunday, especially after 5:00 PM. Also, little table & chairs on the balcony, not there. This was just the first night... I got in the next day, still no hot water and attempts to contact Delphine were met with a message saying her voicemail box was full. When we did finally reach her the next day and said we were considering moving to a hotel she offered us another apartment in the same building one floor down so we agreed to meet her assistant at 3:30 to change keys. We cut our day short in Paris to meet him - and he did the same thing, waiting to meet us in the new apartment without telling us which one it was instead of coming to find us in the first apartment - only to be told that the new unit hadn't been cleaned yet and wouldn't be ready until after 8:00, and we had dinner plans with friends at 7:00 - huge inconvenience and another disappointment! We went to dinner (still no shower...) and had to move our bags at midnight. Thank goodness we bought toilet paper because the one roll in the new unit was disgusting and looked like it had been dropped in a puddle of dirty water - and still no hot water! And there were no login instructions for the Wifi so I wound up back upstairs in the old apartment sending emails to my staff back home until after 1:00 in the morning. At this point we only had one more night and were so tired of moving and trying to reach her we just decided to deal with it and stay, but I will be sure not to rent from anyone that has more apartments than they can manage properly. The location was great and the apartments were both decent, but the listings were inaccurate and communication was not...