We booked this place because of the super host status and nice reviews. AI was also great at the beginning by accepting our booking change request.
However, it didn’t have WiFi which was an unfortunate mistake by the internet service provider. Upon our report of the problem, she wasn’t responsive enough to take action and instead asked us to restart the router and when it didn’t work, took a passive role and asked her computer scientist friend living nearby to visit and fix. We agreed to stay one night without internet until next noon her friend showed up and reported the issuer is from the service provider who mistakenly unplugged the unit wiring when connecting another unit. He stated it was not that uncommon mistake and that it had happened to his unit too.
We understood and AI agreed to refund the nights we had to cancel to find a new place because we had to work.
We thought everything went peacefully but a day later, she sent a message accusing we had broken her router after she had visited her place. It was surprising to us given her trusted friend had already verified the issue was from the service provider and there was no reason for us to open a functioning router when we had already reported the issue. She believed we should have also reported that the router box was open and because we didn’t, that meant we opened it!
Other than her over reaction and fast false judgement, we liked almost everything else about her place. Her bed was too soft for us but maybe good for you if you are used to soft beds.