Estelle made us feel very welcome (and her family). The mezzenine double bunk was more suited to younger guests than us. Estelle asked us about the suitability of it, but I was unsure of refund policy, so we accepted. Our private room was good and clean and we were welcomed into the spacious family spaces. The local area is vibrant and great for restaurants, getting into the city via trains and buses and wandering the lovely canal nearby.