When we arrived things were fine, we were a little tired from the train ride so relaxed for a while. Then after our nap we went out for dinner and when we returned we had some very UNWANTED critters crawling all over the floor and counter space, even in the bathroom. I let her know immediately and requested a partial refund for the inconvenience of the cockroaches that spread disease and germs—she said she couldn’t give me a partial refund unless we left the premises and of course we didn’t have another Airbnb ready to go to at that late hour of the night after dinner. This was ridiculous and better customer service could be implemented here, as well as, compassion. There was zero of that based on the response of not wanting to give me a refund. I refrain from recommending this space, unless you want to risk having cockroaches get in your personal belongings. Cockroaches 🪳