Honestly, this was a bit of a shock for me, as I have been using Airbnb at least for 6 years and have done many travels, recommended many friends but I had never experienced such an unprofessional and rude treatment by a host.
Please allow me to walk you through the situation. We were in Paris since the 3rd of May, but stayed with another amazing host, who unfortunately did not had availability to accommodate our entire stay, so we decided to split it between two bookings. We stayed for 5 nights with our first host and then moved to Alex's place.
When we arrived, Alex greeted us at the door and welcomed us into the building. Then he proceeded to escort us to a completely different accommodation, which was a single tiny room and he quickly left us. I realised (within 10 seconds) that this place is not the one that we had booked and chased Alex down the hallway.
After I told him about this, the "fun" part began for us. At first he tried to convince me that the place is the same, only the wallpaper is different. Putting aside the fact that his ad states apartment, but all his bookings apparently are single rooms on one floor in a residential building, he tried to convince me that "2,4 or 6 meters more" (the comparison between our original room and the new one) is not such a big deal. "Sorry, room not available" were the words that he continued to repeat. He then gave me the option to chose between two rooms which were very very small, as opposed to the one that we had booked.
Upon asking him why were we charged for the booking and why was it available when we had made the reservation 4 weeks ago, but now isn't, he told me that there is an issue with the pluming in the room. "DO YOU WANT A ROOM WITHOUT A TOILET, EH!?!?"
When I answered "no" in a calm manner, he proceeded to speak to me with a raised voice: OF COURSE YOU DON'T WANT A ROOM WITHOUT A TOILET, SO YOU HAVE TO WAIT, TODAY IS 8TH OF MAY AND THE PLUMBER CANNOT COME. TOMORROW WHEN HE COMES YOU WILL MOVE TO THE OTHER ROOM!"
By the way, he never offered to move us the next day, so I presume this was also a lie.
He then called me to his office downstairs "to work things out" and asked if I wanted a refund or a discount. I told him that I do not want a refund, as we do not have the time and energy to move and search for a new hotel from noon, because those were our last two days in Paris.
Afterwards, I got really frustrated and went up to the rooms, my wife calmed me down and we chose one of the rooms, because we simply did not want to ruin our last two days of hard-earned honeymoon vacation.
Upon unpacking, we began to see that even this room has not been properly cleaned!!! I want to attach pictures, but I'm not sure that there is such an option, when leaving a review.
I rarely complain about these types of situations and just let them slide, but his rude attitude was what drove me over the cliff.
If you take all this under consideration + the fact that there was constant construction work from the apartment below us, from 9 AM until 7PM, you can begin to imagine how we felt.
I love AirBnb, but stays like this need to be properly addressed, so nobody else will experience what we had to go through - lies, rude treatment and lack of taking responsibility.