1. Marie states in her messages that she is available, but all correspondence are directed to a ‘concierge website’. I did not feel comfortable to address any of the below issues with an absent host.
2. I asked among other things for recommendations for restaurants in the area and was referred to the ‘concierge’ which take care of your stay. This is a website which in essence listed all the restaurants in the area which I could have gained from Google maps, i.e. do not expect any interaction from the host.
3. Towels were included in amenities, but no towels were laid out. We found towels bundled in a closet and subsequently washed them in the washing machine.
4. The washing machine was spray painted, so difficult to work with. We therefore did not have clean and dry towels on the first night of our arrival.
5. There was no toilet paper.
6. There was no soap. At a minimum I expect handwash soap at the basin.
7. There was only one dish cloth. No other sponge/ dishcloth to wash dishes.
8. The shower head was not working properly. We had to use the hand shower.
9. Shower curtain was not put up. I had to put it up between the walls.
10. There was only a sheet on the bed. A duvet was in the cupboard, but it had no covering and we were uncertain if it was clean.
11. Doors did not lock. The message stated that we needed to put the wooden spokes into the ‘windows’. But there were no windows, only sliding doors. This is a HUGE SAFETY HAZARD.
12. No wine glasses.
13. Only two coffee mugs available.
14. Espresso machine offered, but no cups for the machine available.
15. Patio not clean.
16. Apartment was ‘superficially’ cleaned. Surfaces clean, but items under shelves full of dust. Floors also dusty.
17. Wifi available, but message to access sent was extremely unclear. Some details were sent in French which made it very difficult to log on.
18. Marie’s messages stated that the ‘concierge’ was available for check in and check out. There was NO CONCIERGE!!!! (Supposed website) We had to collect the key at a laundromat. Directions were not accurate, since the name provided in the directions did not correspond to the actual shop.
19. Dishwasher was not unpacked.
20. Though MARIE or her CONCIERGE suggested that we take a taxi, the key collection and the apartment were very far apart. The reason why we booked this apartment was due to its proximity to the metro. We did not expect the key collection and drop off to be so far away from the apartment and walking through an unsecured area.
21. The host insisted that we throw our garbage away, but no key was provided to access the garbage room. Luckily another resident assisted us.
22. Check out was stated as 11am, but the host insisted that it was before 11 am. Taking the distance between the
appartement and the key delivery into account who knows what time check out should be??? (And yes, I am very sarcastic, because this was the last straw).
23. This was an extremely terrible stay. Referring to point 2, I did not feel comfortable directing any of my concerns to the host since even my initial request for recommendations in the area was referred to a website, which was falsely presented as a concierge. I would not recommend this apartment as as option to rent for Air BnB. My friend who joined me on this trip also hosts an AirBnB. This stay certainly did not adhere to AirBnB standards. As mentioned above there was no use contacting the host foe these issues. Highly disappointed. I will not recommend this host/ appartement.