Thomas is very responsive. We left the windows open the first day and all 3 of us guests suffered with mosquito bites. Thomas sorted this out the next day and got rid of the mosquitos. He also cleaned the apartment again as we found it dirty the first day. Good location and not bad for 4 guests. There is a lift to access the apartment and only 2 people are allowed in there at a time which is not the best if there is more than 2 of you