Xavier's house looks nice and it is in a great location -- I wish that we could have stayed there but he contacted us while we were literally on the airplane to inform us that the boiler (hot water heater) was broken and wouldn't be fixed until the end of our stay. I understand that equipment breaks. I asked if we could work out an accommodation to shower in a nearby hotel or something and he suggested that it would be easier to cancel the reservation. We were really left in a difficult situation -- it is hard to find an airbnb or hotel for a family on the day of arrival. I wish that he would have tried to find a workable solution so that we could have stayed (I know it wasn't possible to fix in a day but helping to find a location to shower or something would have been really nice). Once it was clear that he preferred to cancel, he suggested that we initiate the cancellation, which would not have provided a refund. I tried calling and messaging him to let him know that Airbnb requires him to initiate the cancellation for the refund to work. I didn't hear anything back, so contacted customer support and ultimately received a refund. Again, I know that it isn't the homeowner's fault that the equipment broke, but we were literally stuck without a place to stay and I didn't feel like there was any assistance in trying to make it work.