The actual place had everything you need, and was clean. However, check-in was an issue. Close to check-in time we received a message saying the cleaner was late, and we had to wait 2 1/2 hours. We were told we would be reimbursed 10 euros to get a drink whilst we waited. However, when we sent our credit card receipt, we were refused a refund due to not having an ‘invoice’. Seemed very unfair. Communication was good until after we checked out. Other than the check-in, everything was satisfactory.