To start I have to say that in the few years that I have used Airbnb I have never had anything but good things to report in a review. I wish this was still the case but sadly it is not.
When we first arrived we realized that the apartment was so cluttered that there literally was not one surface we could put anything on.
There are two toilets in the apartment one servicing the sleeping area downstairs and one servicing the upstairs, the upstairs toilet had a broken seat and was not very usable, I mentioned it to the agent and was told they’re waiting for a part apparently that part did not arrive in the month we were there, So the toilet was never fixed.
The Wi-Fi which only worked on the upper floor stopped working at one point and When I spoke to the owner of the apartment about this she called a technician and he spent 20 minutes fixing it. A week after we left the apartment we received a bill for €200 with the claim that it was never broken, Of course the fact that the technician worked on it for 20 minutes gives you a different feeling as to whether or not it was working when he came.
Speaking of the owner it turned out that I worked with her directly because she was in the apartment next-door and by the way could hear everything that was said on the first floor or at least we could hear everything being said in her apartment.
In the listing it said that there was a washer and dryer when we arrived we were told that a woman would wash our clothes once a week but would not iron them. My wife does not like other people washing her clothes and so we insisted that we have access to the washer and dryer and not have someone else doing the laundry, This should not have been necessary since it was clearly listed that there Was a washer and dryer available.
In the kitchen we had to call to have at least one shelf in the pantry cleaned out from their stuff because there was no room in any cabinet or the pantry to put anything.
In one of the three bedrooms the lights were broken and although they made an attempt to fix them they never really worked and therefore the room was more or less dark for the month.
We made the best of it but as Airbnb experiences go this was not a great one to say the least.