The property is great and in a great location. But communication was poor and the flat was not well equipped. We went the whole 4 days with no wifi password, despite asking for it twice. We could only get the stove to come on twice and no one got back to us with assistance. The host's concierge specifically asked for our WhatsApp, but then never answered it when we contacted him. There was not one note in the flat about how to operate anything or find anything. It took us two days to realize we could lower the metal blinds outside to cover the windows at night. The first two nights you could practically sit there and read with all the light that came in. Most airbnb's would have told you about the outdoor blinds at checkin. There were no garbage bags or instructions on where/when to put trash until minutes before we left. There was also no trash can in the bathroom. The kitchen had no broom, no cooking utensils, no teaspoons, no dishwasher detergent, one rather dirty sponge, and one dish towel. We were given two, old, scratchy, discolored, small bath towels for a four day stay and no hand towels or wash clothes. Those two nasty towels had to do everything in the bathroom. There were also no wine glasses in the kitchen which have been in the kitchen of every airbnb I've ever stayed in, in France, the UK and throughout the US. There were also no instructions on how to run the washing machine (though we didn't need it) or more importantly the coffee maker. If my daughter hadn't had a Nespresso coffee maker at her father's we wouldn't have known how to work it. I was also pretty offended that twice Welkeys pushed an 88 euro Uber ride to and from the airport. It's 20 euros on the train and when I asked what stop we should get off at for the flat, he didn't know and told us to ask his concierge, who never got back to us. Overall, great flat in a great location, but clearly run by business people that just want your money and don't really care about customer service. NOT your typical Airbnb host. Disappointing.