The customer service was really good, however my star rating was because the adjoining room the kids stayed in intermittently had a horrible stench, like sewer back up.
I called the front desk , bur the person on duty did not seem to understand what I was describing. It was so bad one day that it woke the kids up before 6am. we were in the next room and it seeped into our room, it was worse when the adjoining door was open