Alberto was extremely helpful anticipating our needs and solving problems long before they arose. He handled everything with grace and a very good sense of humor. In the "above and beyond" department, when a local laundry and dry cleaning establishment turned out to be unexpectedly closed the day before Christmas - and we were flying home the next day - he helped us figure out a way to get our stuff sent back home without incurring astronomical overnight shipping fees. Alberto volunteered to pick up the "lost" laundry himself and arranged for the French post office to mail it back to the U.S. at a fraction of the cost of Fed Ex or UPS. In addition, this saved us several hundred dollars in changed ticket fees with the airline itself.