Camilla was very accommodating of our arrival time and was there to let us in and orient us to the studio. While we did not need to communicate with her during our stay, we felt comfortable that she would respond quickly if we contacted her, as she did prior to our arrival. This was a wonderful space for us, very well located with the metro steps away from the front door, and everything you might need nearby. However, if you are a large person, this is probably not a good fit for you. Especially the shower which has a very small entry which is not adjustable. We could not have been happier with the comfortable beds, strong internet, and easy access to all attractions.