Our reservation was cancelled 45 minutes AFTER check-in while the whole group was at the location, waiting for check in instructions.
I was in contact with the host the day of arrival. There was an issue with the website they require guests to fill before they give you the check instructions. The website would not work and would get stuck loading after I submitted all the required information. They did allow us to send all the required info over the air bnb chat. Which was helpful. 15 minutes prior to check-in I received a message from someone and I sent them pictures of our IDs. After we gave them our personal information, we didn’t hear anything back.
We finally got a hold of the Merveil office (not the number listed on the host info) and they told us that our reservation was cancelled. They did NOT give us a reason as to why. Like I said up top this was 45 minutes after the allowed check in time of 4pm. My friends and I ended up having to scramble for a hotel.