We were told the apartment would be available at 2 pm the day of our arrival. When we got there at 2 pm the apartment was still not cleaned from the guests the night before. No clean sheets, no clean towels. Around 3 pm we were informed that the cleaners were on their way. Yet by 7 pm, they still hadn't arrived! Contacted the owners and their agent in Paris several times but they never told me when (or even if!) the apartment would be cleaned. When two cleaners arrived around 7:15 they quickly spruced up the apartment. In their haste they forget to leave toilet paper, which was another inconvenience. AC and TV did not work but we were told they were fixed the next day.