We came to Paris for a family vacation, and we were totally disappointed by our stay. We had an issue with a large cockroach in the bathroom, we were not able to find out from which part of the house it was coming from, and we didn't know if there were others. We managed to record the insect before it disappeared in the apartment, and raised the issue immediately with management, as one of us was terrified of insects. However, after sending videos and images to the management, no one proposed an immediate solution and we were informed bluntly via email that the cockroach wasn't to be considered an issue with the hygiene of the apartment. They told us that the following day someone would come and spray something. We were distraught and didn't manage to sleep the first night, as the apartment was very small, and both beds are in front of the bathroom. We were uncomfortable all night and about early in the morning, we were able to solve the problem ourselves. We waited all day to see if someone would call us to follow up on this issue, and no one did. In the late afternoon of the second day of our stay, we received a text from Randy the manager, inquiring how our stay had been so far. He had no idea that we were expecting someone to follow up with us. He apologized for the situation and promised us once again, that someone else would call us back. On our third and last day, needless to say, that didn't happen. We chose to stay in this apartment based purely on the good reviews and were expecting maximum hygiene, for the price we paid, not an insect infestation and spiderwebs in all the rooms ( which we took pictures of as well). We understand that the presence of a large insect could not be expected of course, that's why our biggest disappointment and issue was with the lack of communication, no follow-ups, that made us feel as if no one really cared.