My parents and I were very excited about our first trip to Paris and to celebrate their wedding anniversary. My parents arrived in Paris first, and the details of the flight information was relayed multiple times to Adrian. My parents arrived at the Airbnb at the time that was told and waited in the freezing rain for three hours without anyone showing up to let them into the flat. I was on a flight on my way to Paris and was unable to use my phone service, once I landed for a connecting flight, my phone exploded with text messages from someone named Jean-Christophe asking where I was at and that he was at the flat trying to let me in. If the information had been correctly transferred by Adrian to whoever she puts in charge of her affairs, then Jean-Christophe would have never have contacted me because I wasn’t set to arrive in Paris until much later in the day, as explained in previous messages to Adrian. My parents waited outside of the Airbnb for three hours and never saw anyone, their uber driver even waited with them for awhile to try and find whoever was supposed to let them into the flat. After a three hour wait in the rain, my parents had to get a hotel room. The fact that my parents had to get a hotel room the first day we arrived in Paris, yet we were already paying for a night in the flat is ridiculous. I explained all of the flight information twice and my mother even sent Adrian a message explaining as well so there shouldn’t have been a reason for Jean-Christophe to not let them in. We could not get ahold of Adrian or Hannah (which she is listed to contact if you have questions) at all during our trip. Jean-Christophe is the only one who replied to us at all. The home was beautiful and tasteful, but I’m not sure who cleans the home after a stay but they didn’t do a very good job of cleaning up. A lot of the utensils were dirty and there was leftover food. I understand that someone may very well live in this apartment, but to see their personal belongings lying around the flat was uncomfortable (undergarments, clothes, necklaces,). We paid far too much money for the lack of service or cleanliness this place had, a hotel would have been more worth our time.