overall, i am disappointed by my stay here, and with norah as a responsible host. there was an issue with my stay, which i thought would be easy to resolve with norah, but she was completely unwilling to work anything out with me. in the end, i needed to take the issue through airbnb customer service. the good things -- i really loved the location, the balcony is beautiful and had a little seating area, the apartment is full of cool art and character, the bed was comfortable, the cat was very sweet, norah met me early and let me leave my bags prior to official check-in. the bad -- norah let me know last minute i would be sharing the apartment with her roommate's visiting family (3 adults and a baby). i found out after they left that the shared living room (which i thought they'd been staying in) had actually been converted into a private bedroom for another roommate. this was never communicated to me. it only made sense i should receive a discount, since i had paid for "tranquility and privacy guaranteed!" as well as access to a shared living room space -- neither of which I received. the listing also advertised provided breakfast, which i did not receive, and a clothing dryer, though they only have a washer and hang dry clothing. the shower curtains were all moldy and the shower had a ton of built up soap scum, shampoo/conditioner was not provided. norah's response when i let her know some of my concerns was essentially that it was my fault since the space is shared (aka i should've known better) and that they are "not professional renters" ... if i'm paying you for a service, i expect you to deliver on what i've paid for, or at the very least to take responsibility if you fail to provide what you said you would.