Victoria was very accommodating and we enjoyed our stay! Although we never met her because we came in very late the first night, she made sure we had all the information necessary to easily find our place. Beware, the door is a little tricky! You need to continue turning the key even after the locks are undone. She allowed us to store our luggage at the apartment while we finished up our site-seeing past the checkout time which was amazing! Also, she was very prompt to fix a problem we had with the shower, which worked perfectly afterward. My only complaint is that the room gets very hot, but that is expected when there is no air conditioning (which is very common in all of Europe).