We texted Chris when we arrived at the train station, and he met us at the flat when we arrived. He was very welcoming, and showed us how everything in the flat worked. Then, he gave us a complete tour of the whole neighborhood, including his favorite shops, cafes and restaurants nearby. He was very warm and welcoming. The flat looked just as it appears in the pictures. It's compact, but very complete, and just big enough for two people. My daughter and I had a lovely stay.