When I arrived, it took forever to get my bags and I was in contact with Agnes the whole time. After I arrived in my cab, I found out that he only took Euros and I didn't have any so Agnes lent me the money. She was always responsive to my questions, arranging someone to clean the unit each month for me and getting things fixed in a very timely fashion. I highly recommend this unit. The views are spectacular and the location can't be beat.