I never ever experienced the host like this before through my 7 years using airbnb. Extremely not recommended to whoever travel with big luggages. Read below and you’ll understand how terrible the host was. She also did not return my friend’s iphone forgotten in the apartment even my friend was still in Paris more few days. First of all, one of my friends accidentally damaged the surface of the table the night before check out. She was already very careful using her clothes covered the table but some extra nail remover absorbed and the surface color was unexpectedly faded. We informed the owner’s brother who came for checking us out in the morning and waited for them to send me payment of the damage but the owner wanted to charge us 2185 euro! I decided to contact Airbnb to give us the justice. To be honest, we do feel that the host has treated us unfairly as we believe the table were not fit for purpose and not durable enough for regular daily use. The host had not provided a table cloth to cover the table so we presumed it was treated enough to protect itself for regular use. In spite of that we accepted the damage to the top of the large table and tried very hard to resolve this with the host. We tried to contact a local furniture repair agent to repair the table and for our peace of mind give us an independent quote for the repair. Unfortunately the host was unwilling to accept to fix it and demand to replace a new table just because of a small area of the color surface was removed. We do feel as we have seen in many Airbnb’s, that it possibly may have been an up-cycled table sprayed to a finish to look good but be impractical for long term usage. I asked her to send me the price list of damaged furniture as I could not open PDF file she attached but she had not sent it. Moreover, when she proposed that we should replace her table we asked if we could keep the damaged table so we could sell to try and recover the high cost, unfortunately she could not comment and persistently demanded we pay her cash to resolve the damage. The small table we had only placed shopping bags on it and nothing else. Before we checked out, we cleaned it with anti-bac wipes, the table was clean and no marks when we left the apartment. The host had not provided any pacific cleaning equipment to clean the table. The shower hose was not over extended or pulled unnecessary hard. The host said it was new so we would like to think it’s still within warranty. The cover came out by itself from the first time we took a shower when we adjusted the height of the shower. We did not inform her about this because it was not a big issue and the cover could put it back to its place easily BUT the host said we broke the whole shower system. The carpet was cheap quality, it’s very flaky from the first time, the host, again, blamed us. We always left our shoes near the apartment door just before the toilet. This was instructed to us by the host, and to be honest we would never wear shoes in the house, only slippers as this is our culture to not wear outside shoes in a property at home. We would also like to complain that she said we had too many luggages to put in the house. No one has ever complained about this before. We are travellers who of course travel with luggages, I found it very strange. The funniest part was the host did not allow us to wheel the luggages on the floor! The day we checked in, her husband lifted all our luggages and put them to where we wanted and did not allow us to move them. We asked about when we checked out because we could not lift all of them like her husband did across the apartment. The reason we booked this place because the building had an elevator, we knew our luggages were fully loaded and pretty heavy for girls. We did not expect to carry big luggages in the property. It’s very ridiculous. The host said she will send someone to carry all luggages the day we check out. Her brother came to move all of them out of the apartment, once they were out of the prohibited area, we tried to get our luggages by ourselves but he was very kind enough and urged to help us out as a gentle man usually do. We also wanted to throw all the trash bags to the bin in front of the building but he said don’t worry, leave them there, he will manage about it which we were very thankful for his kindness but he might not have talked about this to the host. She thought we left the garbage inside the place by intention. In additional, the day we checked in, The host did not allow us to move the chair outside of the carpet which made us struggled everytime we would like to take a seat as the carpet area was not large enough. The host also said no any glasses or items allowed on the frame of the chimney which made from marble (she said it’s fragile). She also asked us not to drop any water on the floor if we cooked or washed the dishes. We started to feel uncomfortable for the host’s overacting rules. She claimed everything was very new and very fragile, they should use better quality materials and furnitures if they wanted to rent the property out. I will definitely be more weary of Airbnb hosts in the future. As mentioned I have tried my best to work directly with her but she was very unreasonable....