Urine smell noticeable in the living area / lounge.
Mentioned the smell to Vladimir (Alex’s colleague). Vladimir said he had noticed it, and it had been there for a while.
We asked Alex why we hadn't been informed prior to arrival the that a urine smell hadn't been dealt with.
Alex said he hadn't known about it. He didn't take responsibility, apologise or offer a refund of the cleaning fee.
We'd rather have been able to cancel this flat than be disturbed after arrival, deal with cleaners etc.
We were disappointed with cleanliness overall. This flat is well travelled and it feels like it. Stained pillow cases. Cutlery and dishes had food stuck on them. We had to search to find bath towels. The bath towels were not standard size, and were very small.
A little rough around the edges.