Alexandra is a nice person and I had excellent communication with her. She was accommodating as she allowed us to come and drop off our luggage early on Saturday morning. The place is just as nice as on the pictures. What I find unacceptable is that she came back at 1.30PM on the day of departure so we had to leave in a bit of a rush even though she said she would be back late in the afternoon and specifically told us "don't worry, no rush". We had planned to stay in the apartment that afternoon and eventually check out the pool.