We had a last minute reservation mix-up but the host was very accommodating and communication was always extremely prompt. I recommend the airport pick-up service, both ways. Very safe and secure building. There was some street noise but we were comfortable leaving the windows closed during our stay. The pull-out bed was surprisingly very comfortable and bedding was clean and nice. Three bathrooms: one full bathroom, one with shower and sink, one with just a toilet and small sink. Water pressure was great and temperature was consistent. As mentioned in previous reviews, there are two flights of stairs. Overall we had a great stay!