Our stay was ok but not great. Raquel’s flat is managed by a service company who didn’t seem to get my messages via the Airbnb app. This complicated getting in touch. Once we managed to connect checkin was smooth. Essentials were lacking: no hand soap, no dishwashing detergent, no shower gel/shampoo, little toilet paper. The WiFi connection was poor, the heaters did not work properly and we felt cold inside. The bed pillows were stuffed into pillow cases that were too small, making them uncomfortable. Checkout was early at 11, inflexible, and we could not store our luggage for a few extra hours. Nothing disastrously bad, the flat was quiet and well connected to the metro, but we feel that the flat / the experience suffered from a bit of neglect.