Claudia was very helpful and eager to make certain the stay went well. She is very prompt to answer any questions by text, email or in person. We needed assistance with reserving a cab to get the airport and she cheerfully made the call for us. The location is stellar - steps from great restaurants, bakeries, cheese shop, wine and chocolate shops. Apartment is perfect for evenings in with everything you need to eat in, if preferred. Metro station is a short two block walk. Be prepared to deal with the steps if seniors are in your party. I hope to stay there again.