We had a problem with the shower draining at She's place - the drain was clogged so water over flowed into the bed room (The shower is open, so the bath room is the toilet, sink and shower all open to each other). She responded quickly however, we had used our towel to clean up the water and when she came to fix the drain she didn't leave extra towels or clean up the towels we had to use to soak up the water- which we thought was necessary. Luckily we had packed small towels of our own for showering- it was our last night in Paris before an international flight so we were a bit stressed worrying if we'd have a working shower for the morning. Location was great, and her place was easy to find.