While we didn't get to meet Charlotte, she was incredibly communicative and helpful. Upon arrival to her apartment, we even found a detailed map of the neighborhood, with a list of nearby restaurants, bars, ect. She was well prepared to host us, even in her absence. The apartment itself is lovely, the decor is eclectic and you can tell it's a lived-in home. She also has ample internet hookups, but make certain to bring a converter if your laptop doesn't have a traditional wired internet plug-in.