One of the worst experiences I've had with ANY service. Since I was traveling from Cannes to Paris by train, I asked the host how the check in process would be like. Without answering the question, the host accepts my request and then explains how I won't be able to check in after 8pm. Mind you, my request was from 7-9pm. When I brought this to his attention, he was adamant on me checking in the next day at 10 am, even though I paid for the night. After checking his own rules, it clearly stared that the check in concierge is available until 11pm. When I showed him his own rules, he finally confirmed with me that in fact I'll be able to access the keys until 11pm. This took an entire day of back and forth communication to find out.
Two hours before our arrival, I get a message from the host saying that our WiFi and TV won't be working. He didn't even offer to provide a discount for this inconvenience.
Once we finally arrived, you have to go to a different hotel to retrieve your keys and provide a code to the concierge. This code was not provided in the text message and I had to wait 20 minutes for them to respond with one.
After taking our luggages to the apartment building 5 minutes away, we enter the room to realize there is only one towel and no toiletries. This is when I had to call Airbnb and complain. So much time wasted to only get half my money back.
Would highly not recommend staying here, especially if you have a lot of luggage.