I had one okay and one bad experience to tell and to complain. Actually I never ever wrote such kind of comments on my Airbnb site. First, I had a later check-in service. This is not too bad but still not quite professional as a hotel. Originally 3 pm, then I was told 4 pm after one hour because of some problems I encountered. Finally, I was able to check in at 4: 30 pm after I urged them. The room was clean thought, so not too much bad feeling. The second experience was really bad. I checked out in the morning around 10 am in the morning and left my luggage in the hotel storage room. When I came back to collect it, I forgot some stuff in the fridge (including fruit and a bowl that I like and not cheap) and I asked the reception if the cleaner saw my stuff as I left in a hurry. And the answer I got was: All have been thrown away. I was surprised. The person in the reception said, yes, it was already 4 pm, all in the trush! It means anything left in the hotel will be thrown away after the check-out time. I felt a bit hurt, honestly. Think about it: if someone left something very important to them or quite expensive at the hotel just because they forgot, is it proper to throw away immediately? Why not keep it one more day or give a call to the guest? I know this is not a five star hotel, but at least three star as it states. Is it the very standard for a normal hotel. I am quite confused indeed. I tried my best not to give a bad review, so I gave 3 star to be friendly. But I hope the hotel administrator could improve. This is not what it should be. Thanks.