For the most part, this apartment was fine. The location was good, it had a decent bathroom/shower set up, and the rooms and common areas were large for the 4 of us traveling. The apartment wasn't super clean -- notably, the sheets had several hairs on them (not ours) and my friend's duvet cover had dried blood on it (not hers). Also, the host was rude to us. When we arrived, it was not clear which floor we had to go to for our apartment. When I called Louise, she was clearly annoyed, even sighing loudly at one point. She didn't know which apartment was ours because she has multiple listings, and exasperated told me she was boarding a flight. She said if we couldn't figure out the lockbox, then we'd need to email the account so that her team would then respond. If Louise was not the right person to call, then they should have listed another mobile number to ring in case we needed assistance. I called the number they gave me.