My host made me feel welcome but the code for the wireless was probably 25 characters and it took me 2 days. Also It took me 2 days to get the connector for my I phone to charge it so I was without a phone for a day or 2 and I really needn't the alarm. He was not in the area to help me. The host knew we are seniors and he failed to tell us there are 4 flights of stairs (76 steps) for us to go up and down and our suitcases weigh 50 lbs as we are here for 40 days. I honestly thought my husband would have a heart attack when he carried the suitcases up and down.The bed was at least 5 ft tall and did not look that height in the picture. While there was a box to get up I needed to hoist myself up as I am only 5'2". I had to climb over my husband at least once a night to get to the bathroom. I couldn't get back to sleep as I had to be careful not to fall. There was a lot of exterior noise, kids crying, men talking loudly and it did not settle down until 3 am.The whole layout was weird. The washing machine was under the counter and one had to crawl to use it. The wooden counter is dirty and nothing seemed really clean.there's a sink in the shower and no mirror for my husband to shave. I could not see myself making any food but instant coffee and hard boiled eggs. I had to buy soap, toilet paper, napkins, as there no kitchen towels and not enough of the other.I checked out a hotel nearby for 75 euros per night on the first floor and it looked clean and had a fridge. I am regretful I used air B and B. Maybe this place is ok for a male student but I think the standards are too low for adults over 30. I am now in Tours in A hotel which is clean, only 1 flight up, and a concierge to carry the bags. My internet password is 8 letters. I look forward to a good night's sleep. I think there should be a way to cancel if one doesn't like the place as I would have cancelled if I could. I did not think I would get a refund. Maybe there's a reason that hotels are required to have a license?