The communication was great, we were able to drop our bags off early and walk around the neighborhood until checkin was available. The location is close to many great cafés, restaurants, and markets to supply the kitchen. The metro is also very close and getting around is easy. The place was upscale and had a nice interior design and plenty of room for groups. Unfortunately I feel the location suffers from low air circulation and no AC to assist with cooling. My group stayed after a major heatwave in July so it was very hot and humid inside with no ability to cool it. There is one window that can be open and some small fans that can be used to help move air but it’s still tough in those hot days. The downstairs room is nice but also suffered from humidity so we couldn’t use it. There’s not much they can do about such a record breaking heatwave so I’m sure it’s all perfect in cooler times. We were missing pillowcases and comforter covers plus hairdryer but all of that was fixed with one phone call. We still enjoyed our stay and made the best of it. The location offers great value, it was just the heat the made things challenging. Maybe we are just big babies and too used to the hotel life lol. Don’t hesitate to book if you are less picky than us, it really is a nice place.