The flat is managed by a professional concierge.
I specified at the time of booking that we were arriving at 23:00 and asked if this was a problem to pick up.
They told me that everything is ok.
The morning of my arrival I received a message giving me the directions to pick up the keys.
When we arrived the keys were not there, I contacted them by phone but no answer because their service is closed.
They contacted me 1 hour later by message saying that they had forgotten to drop them off and that they advised me to take a hotel at my expense so as not to sleep outside...
Hotel night 300€ and they proposed to refund only the first night in the Airbnb that is 95€ .....
It's a pity because the flat is cute, clean and well located.
I advise the owner to change concierge.