Let me start by saying that the employees at Sweet Inn seem to be nice, however their communication with each other need to improve to create a better experience for the customer. I tried to do a early check in the day of my arrival or at least to drop our bags off early if possible since i was traveling with a large family, i reached out to them a week before, days before and day of...they finally told me when we arrived in Paris that it was not possible for us to check in early or drop our bags at location but we could drop our luggage at their "Main" location. When we got to Paris after hearing this news we proceeded to their "Main" location and the employees there was nice. We then headed out to explore Paris since our room was not ready, this was about 12:45 pm, communicated with the host if we would be able to check in a little later since we had to drop our bags in a different location across town and started our day late because of this. Host replied that check in time was 4 pm and couldn't do 5:30 pm since she had another appointment, so we came to an agreement of 4:30 pm. My family and i had to cut our day trip short to get to the location before 4:30 pm, we got there and had to wait about 15-20 minutes because the host was late (What??) Host finally gets there and apologizes for her late arrival (it's ok) she tells my husband that he can use the lift to bring my child up in the stroller and the rest of the family can go up the very small winding stairs....when we get to the top my husband yells up ans says " There is no lift, this door is a closet?!" So, NO lift, and host was not aware of that. We go up 1 floor to the room and open the door to see that the cleaner is still in the room and the room is NOT ready this about 4:45 pm-4:50 pm.....linens are all on the floor vacuum out, mops out...... the two employees are now speaking french to each other and they both seem upset with each other, unknown to them i can understand some French and basically the gentleman told the host "I am doing you a favor and don't be mad that i am not ready!" The cleaner seemed very nice and apologetic to me and told me that he was sorry and the room would be ready in little over an hour and if we could leave and then come back. Our host seemed like she was in a rush and took 3-4 minutes to tell us a few things give (1) set of keys for a large family and left. I felt embarrassed because this was my family's first time to Paris, and this was their experience, i then had to pack everyone up again and head out for a few hours until our room was ready, by then children and in-laws were tired, so a lot of people to move around. Once room was ready we then had to catch an UBER to get our luggage across town and come back to location, it wasn't until after 8 pm that we got into our room. While we were there, the wooden tiles on the floor kept popping up, the toilet wouldn't flush, we had to jiggle the tank cover every time to make it flush, 2 of the 3 rooms, the light bulbs were burnt out and so the rooms were very dim, and the 1 room with the fireplace was really dusty. I think if the employees communicated a little better the experience could have been amazing! Also, for the high price we were expecting a bit more! The location was great and the rooms were large for Parisian standards. There is a bar right downstairs and busy street at night but there wasn't a noise problem and was able to sleep. A 3-4 minute walk to Arc de triomphe and Champs Elysees and location seemed safe. Hopefully, some slight changes will be made for future guests and a little more flexibility....with this i feel the experience would be so much better especially for that high price per night. I have stayed at Airbnb's before in Paris myself and it was amazing, this is my first disappointed experience but we were able to make the best of it, because we were in PARIS!! :)