Lovely room in a great location. Christophe and his family are wonderful. However, we did not find out until 1 hour before check-in that guests are not allowed keys. This was not mentioned in the listing. My friend had to stay awake until 2am to let me in, as we did not have a key and even though we were told that we could come back at any time, my friend was told that 2am was too late and that she would have to stay up. This should not have been a problem and could have been avoided if guests were either allowed keys, or if guests knew about this policy.