Upon arriving, we discovered that the downstairs bedroom smelled moldy. None of us were able to sleep there. We contacted Peggy, asking if she had an air mattress or if she could accommodate us in any way possible. She admitted that the neighbors had some sort of a water leak or damage but she didn’t have an air mattress, and that we should turn the fan on. She insisted her other guests had no issues. We had arrived in the evening and were very hungry, so we went to dinner, at which point Peggy asked to come over to examine the room. I stated we were out at dinner and would be back later. She said it was too late for her, which is fine, but then claimed that she spent two hours waiting for us earlier. This felt unreasonable because 1) our plane was delayed and we couldn’t help that 2) when I updated her that we would be arriving later than expected, she said it wasn’t a problem since we had the lockbox codes. So it’s not like we kept her waiting. When we got back from dinner, we went back to the moldy-smelling downstairs room (though by this point the mold smell had spread to the upstairs floor as well) and found visible evidence of water damage. Peggy denied responsibility, again told us to “use the fan,” and again insisted none of her previous guests had a problem. This continued until she straightforwardly told us to find another accommodation. At this point we all looked for different accommodations while also contacting Airbnb Support. Airbnb Support was quite helpful, we provided photographic proof and they graciously gave us a full refund. We stayed at Peggy’s Airbnb for that one night after booking different accommodations and left in the morning before checkout time.
A couple days later, Peggy requests around 100€ for “leaving the place in a dirty condition,” attaching photos of the bed unmade, cups washed, used towels hung up. Yes, for that one night, we stayed and slept in the Airbnb, because we had nowhere else to go after being put through this nightmare. There was no damage whatsoever and we had followed checkout instructions perfectly. The Airbnb listing itself stated that there would be a 55€ cleaning fee. So we decided to pay 55€ only and no more.
This entire ordeal was stressful and burdensome. Past reviews of this Airbnb were very good so we didn’t expect any of this. Future guests may have a different experience with Peggy but I feel it’s important for others to know what we went through.