Isabel’s place is cute with lots of windows! The building itself is also well kept. We arranged to meet up for the keys at 2:30pm but the person meeting us was late so we waited outside with our luggage for about 15 minutes. When we got upstairs, the apartment wasn’t ready and the cleaner was there trying to finish things up as we were shown around the apartment. The cleaner seemed very nice and tried to finish as soon as possible. Our first night while we were asleep in bed, one of the bed corners broke and hit the floor. We messaged Isabel right away to let her know that it broke in our sleep and said we’d be fine to deal with it since we were only staying for two nights.
She replied to our message in the morning and was apologetic. She also confirmed that she wouldn’t be able to get anyone there to look at the bed before we left, but she was very apologetic. We tried fixing the bed so that we could sleep in it but couldn’t so we ended up staying at a friends’ apartment for our last night.
Overall, not the best Airbnb experience I’ve had, but Isabel was nice and the apartment was clean and in a descent neighborhood.