Prior to arrival we were provided check in information advising us to go to a key storage unit. Upon arrival there were no keys at the location. After contacting the hosts and waiting around we were advised that the keys would be at the apartment. Once arriving at the apartment we waited to receive information about how to get hold of the keys. We were then told that keys were not at the apartment and we would have to travel 40mins to collect them. In total we waited around for 2 hours before deciding to stay elsewhere as we were not willing to travel 40mins there and back with our luggage. After cancelling our trip and Airbnb support contacting the hosts, we received a call from the hosts advising us that they keys would be with us in 20mins but at this point it was too late and we were not comfortable staying there after this experience.
Overall, extremely disappointing experience and would not recommend this host.