When we arrived we couldn't find the apartment and we found out just then that Chacha wasn't in Europe at all... we did the check-in 1 hour later after dealing with Chacha bad comunication. We found the apartment extremely dirty, there were person's hair in the fridge and a lot of water in it, other hair in the apartment and on the table, we had to wash the dishes that were clearly not been washed before ( they were literally brown and became white). Then we wanted to cook a simple pasta but we didn't found a high pan where to boil the water so we had to use a flat pan all burned (the only one at all). There was so much dust in the kitchen vent, and a bad smell. But the worst part was the shower that was completely broken and splashed water form where it shouldn't. It was also clugged so in just a couple of minutes the apartment was completely flooded... we called airbnb, made a case (we took countless pictures and videos), we won it, we got refounded and we had to change apartment.