For starters, the Key for access to the apartment was not where it was supposed to be. Called the “assistance “ phone number given in email and was given a very hard time and insinuated I wasn’t looking properly. Wanted me to take a picture of where I was looking etc etc. After about 15 minutes searching in every possible hiding place, it was located nowhere near where it was supposed to be. After gaining access we were pleased with how lovely it looked. Unfortunately, there was virtually no heat on in the apt even though the thermostat read 30c (86f). Each bedroom had separate heaters. 1 worked after much finagling. Also got the towel heaters working in the bathrooms. In the morning discovered handle broken off of WC near bedroom and hot water in small shower stuck on scalding hot so unable to use. Use the other shower? That shower door not close properly nor drain properly resulting in flooding issues. TV didn’t work “no signal”. Called Michael about all issues but no action taken by him until 1 1/2 days later a handyman came. He claimed living room heater was fixed but it NEVER got even slightly warm. TV issue was a battery?
We ended up using the kitchen oven for heat…carpe diem. Unfortunately this whole process has turned 4 people off of airbnb.