Romain was very responsive and accommodating during our stay. We had a minor hiccup at the beginning of our stay, and Romain immediately took care of it and was extremely apologetic. Note that this is a studio apartment and has no private rooms. This was not an issue for us, but just a FYI in case you are looking for a place that is more private. If you are really tall, you may want to be careful as to not bump your head as the ceiling is low when you are upstairs in your room. We slept on floor mattresses, but they were comfy. The place was roomy for the 4 of us. Great location. Overall, we had a pleasant stay.