Apartment was not arranged upon arrival. We had to spend 5 hours of our trip in between calls with the host and waiting for the cleaning team to finally come. We were only able to enter the apartment at 7 pm and miss all prepared plans. No toilet paper or soap was left and only towels for 4 when we were 5. Communication was terrible we had to speak to at least 6 people from the check my guest team and explain the situation over and over again. The second day we received a message that someone was coming in the apartment while we were not there and all our stuff was with no explanation. We had to again call in order to receive an explanation and 20 minutes into the call we were said it was because of a water problem which we were not aware of and that no one came in. In general, it was very sad and frustrating and inevitably ruined our trip and our perception and the city.