Gorgeous apartment but the company who runs it is awful.
The check in was not flexible and when the host got there the key didn’t work and we had to wiggle the key for 20 min to get inside. There’s a fob after you get in.
Our trip was at the end of November where temps were 30s-40s F / 3-8 C. It was cold. We tried to get it resolved but they never came to fix it. We didn’t have heat AT ALL for the first night and day due to slow response times and lack of knowledge of the space. After messages back and forth we were told we had to physically turn on the heat by the breaker. Well we had to do that over and over because the thermostats didn’t work and the heat kept shutting off.
We only had 1.5 rolls of toilet paper for 5 nights. I had kindly asked them to bring toilet paper when they were supposed to come fix the thermostat. Well they never showed and rudely said if we wanted more we had to buy it.
This Airbnb is double the price of the hotel across the street. Not worth it.