We were greeted by Kadous on the evening we arrived, who showed us the apartment.

When we asked about heat, she said that the heat would be turned on in November. The following day, we bought sweat pants to keep warm in the apartment. The third day of our stay, Marc explained to us how to turn on the heat.

There were workmen who came to the building to replace a pipe. They were in and out of the apartment for 2-3 days, 9-5 each day. During this time, the water to the toilet was turned off.

Marc explained to us that the bathroom basin was not draining well. This was not taken care of.

We took all of this in stride, without complaining.

To our surprise, after our visit, we received a request for 70 Euro to replace the towels that were "stained" with makeup. From personal experience, we know that this comes off in the washing machine without any problem.

We've learned our lesson, contact Airbnb the moment that everything starts to go not as expected.