Communication was such a challenge with this booking through & through. We requested an early check-in weeks before our arrival - but this was not communicated to the host. On the day of - the representative who was to check us in simply said "sorry no one told me" We had to wait for a few hours at the station only to reach the apartment at the communicated time and the representative then told us he was running another 30 minutes behind. Reading their past reviews now - this really seems to be a pattern. The apartment itself is small - the closet had wet towels hanging which made the entire apartment smell. Just horrible. We complained to them about this - no reply - no action. The shower head does not have a holder (or it was broken? - not sure) again we complained about this - but no reply.