The main takeaway from my experience only occurred via online connection. When visiting a place, make sure that everything you see in amenities is available to you from the start. In my case, the WiFi was not available due to technical failures. Alan did work on getting the matter resolved as quickly as possible: however, I was not notifed that this amenity would not be available upon my arrival.
Always ask about what is most important to you for your visit. Mine was WiFi (for work).
On a positive note, Alan was very good and professional about timely communication and working with this client.