The worst experience we ever had. Could not enter the apartment and were ignored by the host. Asked for a refund and never received it.
It started off by asking some questions regarding check in times. Be aware that when you ask Mathieu questions you will receive automated replies 90% of the time. It does not say its automated though, so you’re basically trying to make conversation with a computer. Frustrating.
We picked up the key at a hotel and arrived at the apartment at 11pm - we informed Mathieu we would arrive around midnight. The check in time was until midnight. Upon arriving we found out you don’t only need a key but also a code we never received from Mathieu. Obviously we immediately tried to contact Mathieu by email and phone but no response. We had to book a much more expensive hotel.
Next day at noon we finally received a message from Mathieu (we did receive a number of automated messages we thought were from Mathieu adding to our frustration and confusion). He admitted we did not receive the code for the front door. By then we already booked te second night at the hotel since noon is after regular check out times at hotels so we really had no choice.
Mathieu is incredibly slow in answering messages while we were already in Paris and knew about the situation. It’s
Incredibly hard to communicate with him as he ignored us for the most part. We told him we were never in the apartment but still asks if we forgot a bag?!? He even had the audacity asking us for a five star review while ignoring our questions for a refund... We were never able to get him on the phone to handle the situation. Mistakes happen but he in no way tried to solve it.
Obviously we asked for a refund. While he said he would refund us for one night (which should be two nights as we were obliged to book two nights at a hotel) he now conveniently ignores us and refuses our refund request.
I bet the apartment looks great but Mathieu is the absolute worst host and we will never ever recommend him to anyone.