We arrived late on the Friday evening and the apartment had not been cleaned. Bed sheets, kitchen and bathroom all still dirty. We contacted the helpline and the were advised that the issue would be resolved in the morning. As such, we had to stay in a hotel for the night. We were refunded the first nights stay but are still £65 out of pocket given how last minute and expensive the hotel was. We had to cancel plans on Saturday to move our bags into the apartment again which affected our short trip massively. On leaving the apartment, we were, admittedly, running slightly behind schedule (5 or so minutes) but the cleaner was knocking on the door 15 minutes before our checkout time to usher us out which didn’t leave a great taste in the mouth. Once moved in the apartment was great. Great location and perfect for a quick weekend away. Unfortunately it was tainted by a very bad start and finish.