Everything was very easy and communication was prompt. The apartment is very convenient to central Paris and just a few short blocks to Notre Dame. The building is secure. The apartment, especially the bathroom, is very clean. Linens and towels were clean and ready. It was perfect for us and our two young children. We could have even added another family member or friend on the futon/daybed in the living area. Washer and dryer worked well. There was no laundry detergent but we easily picked some up nearby. Neighborhood has everything within easy walk. Very convenient!