Christine is helpful and responds quickly to all inquiries. The apartment is basic but charming and very clean. The bed seems larger than an American queen size and is quite comfortable. The location absolutely cannot be beat! It is conveniently located near soooo much! And walking through the courtyard one feels transported back in time several hundred years. Loved it. PLEASE NOTE that you will climb 3 flights of old (really really old) circular stairs with narrow treads worn smooth from time. Pack light and hold tight! Other than that, we highly recommend this apartment and hope to return someday.