I have been renting from Airbnb for the last 5 years, with over 10 rentals. This is the first rental that is appallingly horrible. The host is dishonest and irresponsible. There was massive construction going on downstairs and filled our apartment with a thick layer of dust in the air. I spent my first night popping allergy pills, sneezing and wheezing throughout the night. When I complained, the host only says that she cannot control what her neighbor does. While that is true, the construction has been going on for awhile and that should have been communicated to us. AND it should have been our choice whether we want to rent the apartment under such conditions. On top, the noise started at 8am every morning!! We were on vacation and there wasn't one day that we could sleep in (not even on a Saturday) in that apartment. The hammering and pounding starts bright and early! This is not how I would like to spend my vacation.
When arriving, I was given a number to call and when I called that number upon arrival, I was passed back and forth by them. It took about 3 phone calls and 2 messages for it to be finally settled. We arrived around 9pm, and the host did not even leave any water or welcome treats for us (like all the other hosts). We did not feel welcome from the start not to mention walking into a building filled with dust and dirt and then to our dusty apartment. We also found strands of hair on our bedsheets. The host did offer the send the cleaning crew the next day. However, we've decided to go buy our own sheets and towels instead.
Of the 9 nights, 10 days in the apartment, we couldn't make it to the end and checked into a Hilton for the last 4 days. It was god awful and the host just didn't care or bother to come by and see how awful the conditions were. We could not breath in the common area and had to leave the windows wide open every day to air it out (it was 0 degrees at the time) We had to choose between freezing or having dirty air. The apartment also smelled.
Anyways, this is by far our worst experience. I would not recommend this host to anyone. The apartment literally RUINED our vacation. Beware when you rent from this host. I am very very disappointed on how the situation was handled. We could have been offered a refund and we would happily go live elsewhere or a discount as an apology. The host did neither and just took the attitude that it is what it is.