I left my wallet with cash and my credit card in the closet since they don’t have any security box.
Some days after I was about to make an online order so I take the wallet from the closet to use the credit card number and I noticed that inside there wasn’t the money and the credit card. I checked immediately my credit card transactions I noticed lots of transaction.
I immediately called called the apartment owner and explain to her the situation. She join me into the apartment to check it.
What I have explain to her is the fact that the door was always perfectly closed with the key all the time I was coming back from outside, so those who got into my apartment was with a perfectly working key.
I did not receive any kind of support from the apartment owner. She just was confused and sorry about it but nothing more. She also said the ones who have the key is her and the guys who make the cleaning in the building and in the others apartments they manage in the same building. It's clear this is about their responsibility even if they don't reconoise it.
This is extremely offensive because no one broke nothing to come inside the building and the apartment. It was clearly someone with a perfectly working key and someone who had to knows when I’m out! Someone from the staff or others who also taked care to close the door when they finish and went out.
After this situation I did not felt safe in that place so I cancelled my last two days there. I did not complete my trip with my host. She send me back the money of the last 3 nights.
I spent the morning worrying about this, packing everything, skipping meetings with all the related inconveniences, find a new accommodation and managing all the consequent costs.
I expect that at least all the money that was stolen from me due to a bad management of the property and the money I spent for changin place will be reimbursed. At that time no one at Airbnb gave me any security about this.
In addiction to this the cleaning was very bad.
There is inside the apartment a carpet full of dogs hair and under the sofa and bed was extremely dirty.