This has been the worst experience of my life.
It started good, with a lot of communication and very well responses to me.
The wifi was not working, they couldn’t find a solution. Then I discovered that there was not hot water.
They said they water heater was off, and I had to turn it on… already in the 2nd day, and never informed in advance.
Instead of sending someone, they asked me to handle the gas water heater (dangerous) and even if I’ve followed the instructions, I couldn’t turn it on.
I left the apartment, nothing was solved and now they even want to charge me 2 nights.
They’ve called this a “failure in amenities”.
Hot water to be able to shower is NOT an amenitie, it is a necessity and a basic service. Wifi today is a basic service too.
I will not recommend this to anyone. STAY AWAY!