We arrived at the apartment where we found a wonderful place that was perfect for our needs. The apartment is in a wonderful location within a five minute walk of Notre Dame and the Metro. It is also close to restaurants, and grocery stores. We were met by the agency rep who kindly provided verbal information about the apartment. The apartment was great for our family of four; however, a multitude of things marred the overall stay.
Unfortunately, the WiFi information that we were given did not work. Thankfully, my husband is very good with computers so he found the actual WiFi modem and its password which still did not work. We checked with the agency representative and he could not provide help. The next day we finally unplugged the television box and then tried the modem again which worked, but in the meantime we were unable to finalize some of our sightseeing plans and talk to our elderly parents.
As darkness fell at the apartment, we also realized that only 1 of the 4 lamps that provided all of the lighting for 2 rooms had working lightbulbs. Again, we informed the rep but he did not respond concerning them, so we had to go out to buy bulbs to be able to see. We also had to buy toilet paper, because there was only a partial roll, and matches, because the agency rep informed us when we arrived that there were none to light the stove.
There was a fan which was greatly appreciated with temperatures in the 90s; unfortunately, it also did not work. After exchanging texts for a day, the agency rep told us he would bring a working fan at 10:00 the next day so we rearranged our sightseeing schedules to be at the apartment as requested. The rep texted us at 9:32 to say he had forgotten his credit card so couldn’t buy the fan that day. He did say we could buy one and we would be reimbursed but we didn't want to spend our vacation time shopping for a fan.
Both the owner and the agency rep were very kind and I believe many of the issues may have been problems between the owner and the agency; however, these issues need to be taken care of for me to give an excellent rating.