It was a bit annoying to follow the changed instructions to key pick up facing an already quite late check-in time after 15:00.
After following the instructions to the flat we had really problems to open the door with code and key. They just wrote to open the door by the code. It would have been helpful to write that the door doesn't open easily by key so that you have to turn the key against a quite resistance and not to fear to break it....
It took 2hrs until someone came and helped us enter the flat - we first thought it was a wrong code. So we lost about 3hrs of a sunny summer day on friday in Paris.
Communication: There was a kind women on the phone of host&fly but she couldn't help with instructions. Finally she send a courier to find out what's wrong.
Wer have to say the flat was super nice and I can recommend it a lot but please specify the instructions to opening the door with code and key (turning against hard resistance).