After an 18hr trip, we had to pick up the keys to the Airbnb in a different location, quite far from the Airbnb. Definitely not walking distance with luggage or kids. They were going to charge us to leave our luggage there for a few minutes to get a taxi.
The building was dirty and the front door didn’t lock. The rental was on 4th floor, no elevator.
The door of the rental had mold surrounding the entrance. The lock on the door had been freshly broken into (there were splinters all around the lock like someone forced entrance). It was "fixed" very poorly.
The mold was bad enough that we feared for our health, especially for our toddler. We also did not feel safe.
The Airbnb was much smaller than the pics. The couch had a huge rip with filling coming out. There was only one heater and it had burn marks and didn’t work.
We called the agency because of the mold and safety issue. After we called, two guys came and painted over the mold without properly removing it.
We left.