!!!!!!BEWARE!!!!!!! WARNING!!!!!
Louis had me travel to a location to pick up keys 15 mins away from the location we booked. Once arriving and I needed to use the toilet I’m pregnant and slipped off to the side of the bowl. The toilet seat was broken off the hinges. As I continued to look around I checked the bed so I can finally rest after a long trip. I found several stains that looked like blood stains on the sheets. Dust bunnies around the bed, light bulbs were out, room was smaller than it looks and the place reeked of cigarettes.I immediately contacted Louis through the Airbnb app and told him. He quickly wrote you can change the sheets or cancel through Airbnb. He didn’t even acknowledge the toilet problem. As I followed his direction to cancel, Airbnb didn’t respond for a day. During this time I kept the host involved and left the room as it was. Two days later after the host was contacted by Airbnb they decided I had to pay for the whole stay $860.00. I followed both the host and Airbnb’s directions and still have to pay for a room I didn’t stay in more than 30 mins. Airbnb said it was up to the host for the refund. I am in utter disgust with the host and how he treated me. I was polite and still patient to continue my stay but was told to just cancel. I felt like he knew that he would have that upper hand to still get paid if I cancelled. I’m also disappointed with Airbnb for not hearing me out. They quickly sent me a message declining me of a refund.
I should’ve done more research on Louis. I now found several people had similar issues with him. I’ve used Airbnb for more than 5 years and never a problem that couldn’t be resolved through the host.