There are a lot of disappointment & inaccuracy about this flat. It’s unbelievable how this flat had garnered so many good reviews.
Pros:
1.Location is fantastic, right in the centre of Passy village, close to all shops/restaurants/public transport, yet very quiet as the flat faces an inner courtyard.
2.Big double bed & good size & kitchen
Cons:
1.This place is advertised with a lift however there is no lift in this building. It’s a one-floor walk-up so for elderly/handicapped please beware.
2. Apartment size is good for 2 adults 2 children (but not 4 adults as it will be very tight). But again this is Paris so expect everything to be small.
3.The flat was dirty.
Kitchen : Plates were unwashed but kept in the cupboard as if they were, we were shocked to find dried-up gravy & food crumbs on the spoons, plates & bowls. Used coffee capsules were all left in the coffee machine & were not thrown out, we were shocked to open the coffee machine & saw all accumulated empty capsules inside. We were a family of 4 staying there for a week, but they left us no extra garbage bags. Are they just expecting us to throw one round of garbage for the whole wk?! There was a washing machine however they didn’t provide laundry detergent. For travellers it’s impossible to buy any as detergent comes in a huge pack.
Toilet : they only gave us one toilet roll. But there are four of us & we are staying for a week! The lamp fused, so we were using the toilet in darkness for a week. We complained from the day we checked in numerous times to the host yet they sent no one. Ridiculous!
Living room : we set up the sofa bed ourselves however found no clean sheets, no duvet cover and no pillow cases. The hosts are well-aware that there are 4 of us so we need the sofa bed. However what we found were a blood-stained duvet cover (we all know where the blood came from) that was full of dust & long hair & dirty pillow cases. Again we contacted the host immediately yet no action was taken. It was impossible to sleep without bedsheets, duvet and pillows but we were lucky we have a friend who lives nearby who could lend it to us.
Bedroom : This is the only room that is decent and satisfactory.
Bathroom : The water heater turns off by itself occasionally so if you are unlucky, you need to occasionally walk out of the bathroom to reset it in the middle of your bath.
We have taken all photos of the broken lamp, used & dirty sheets for the sofa bed, dirty kitchen utensils etc and have been sent & communicated to the host the first few hours upon checking in. Their reply was slow & non-reactive and as there were a few of them in the team checking on their messages, they tend to ask the same questions again and again without checking the message thread. It slows everything down.
On Day 2 their cleaners left a bedsheet & a few toilet rolls outside our door however it is again another dirty bedsheet (full of hair and stains, which again I have taken a few photos & sent to the host).
Even though they said they will send the cleaners over, my flat was left as it is on Day 6, which is the day we checked out, with no sheets/duvet/pillow cases (again good thing our friend pass us theirs), darkness in the toilet, no extra garbage bags, no laundry detergent capsules, & we had to clean the kitchen/utensils the moment we checked in.
The hosts took no action to fix the problems they have in their flat. We were extremely disappointed and felt taken advantage of.