My money was stolen during my stay here. I reported it to Paule, and she said that her son will get in contact with me to help. Her son never contacted me, he only returned a phone call after calling him many times and never answered.
While I was at the police station filing the report he never showed up, and he never bothered to show up at the apartment while I was there to help either. He even dared to say that “I have a life.”
The son was completely useless and Paule did nothing to help either. I had to tell him that I would not return the keys unless he came to the apartment, and he eventually shows up 20 minutes after the agreed time.
You need a magnet to enter the building and obviously a key to enter the apartment which is on the 27th floor. Only someone with a key could have gone inside.
Neither Paule or her son had the decency to ask the reception (they don’t speak English) to look at the security cameras.
I requested a refund for the rental and never got a response back from Paule, I needed to resolve it directly with airbnb.
THIS IS NOT A SAFE PLACE TO STAY and you can’t count on the owners to help with anything that can go wrong.