In the beginning Vanessa was quite helpful and accommodating, allowing early check in and answering to our queries very promptly. Unfortunately, when we arrived at the flat, we found it to be rather unclean; the floor was dusty, there was no space for our belongings anywhere, the towels and sheets were very old and raggedy, the fridge was still full and smelled very very bad, the cups in the cupboard were wet etc.... She had also told us that the shower was faulty and that we should not turn on the water at full power, which made us uncomfortable because we felt that she should have fixed it before we arrived. Of course the shower burst and she did change it promptly. Unfortunately, when we left, I got a message attacking us for leaving the window open and for damaging the new shower. I do admit, I may have left the window open and I do apologise but the shower? I wouldn't even know how to damage it if I wanted to! There was obviously something wrong with the plumbing! In short, I felt that she didn't make enough efforts to clean the flat and make it more hospitable for guests; rather I felt like we were crashing in my college roommate's flat. For the amount we paid, I must say it was a rather disappointing experience.