Bad experience, worst in France ever (I am a frequent user of Airbnb and I never have particular requests): the host Philippe usually respond quickly to any requests I sent by message. The choice of the apartment has been linked to the positive feedback it offers however, looking at the huge list of apartments they offer, it is easy to understand how it is a vote on the general and not on the particular. The apartment is in fact located in a large dark building, the furnitures in are in the limit of dangerous (cupboard in the hall and cup holder above the kitchen counter, without any care). I asked the host for support because of a broken window and in a strongly wind nigh it slammed all night long and I received the umpteenth time in a dry and unfriendly way. Philippe (or who manages the account) cannot manage the guests of the apartments in a friendly way. I personally don't recommend it.