Ms. Ella is in the 19th in a secure building close to buses and trains for easy access into the center. She has fresh towels, snacks, water, and tea/coffee in your room. She is friendly and eager to help. Her cat is so adorable and her dog is the cutest baby ever! They are very clean and so is the apartment. I love animals so they were not a problem. She is willing to keep them in her room if you dont like them. There is a very good bakery close to her house, too.