Worst experience. We wasted one whole day trying to contact the hosts. No response. A restaurant next door allowed us to use their wifi. We told the host representative, who gave us instructions to get in, that we needed wifi because our daughter needed to work. He said he was not a technician. Additionally, the apartment smelled like human urine. We could not stand to stay there. Finally at 11pm we ended up getting a hotel, which was not easy to find.
We never heard from the hosts until the next day.
We reported this issue to Airbnb.