I arrived in Paris to find that Kevin could not meet me to hand over keys. He sent me videos how to crawl into bushes to get keys. I was exhausted from long overnight flight. Next day I went to shower and there’s no hot water. I reported to Kevin and Airbnb. For 3 days I went without hot water and Airbnb support refusing to relocate me as *hot water was not listed as an amenity.*. Good figure, paying for an apartment in central Paris and hot water is not included! I can’t figure out the support people. They must all live in a country with no hot water.
Kevin told me once per day that he was checking with the building maintenance to see what the problem was. I left the apartment after 3 days and moved to a hotel (more expense). Shortly after I left I received email from Kevin that the water was fixed. What do you know!
Also, Kevin needs to hire a cleaning person. It was not very clean, on top of the hot water issue.
I will now probably receive my first negative review here since I was so demanding asking for hot water or to be relocated. I don’t care. This is the first negative review I have left on any booking site. I don’t like doing this but needed to let others know of possible problems.