BRUTAL BREAK IN AND STOLEN PERSONAL PROPERTY! Antonie, Amp and Julie have not willing to help with any part of the break in! They have been ignoring my messages to resolve the theft of property for 10 days after promising they would help. We returned from a day in Paris to find the door literally kicked off the hinges, laying on the floor. The building front has a code, second door a key and yet the apartment door was destroyed. I now believe the thieves LIVE in the building as our apartment door was the only one damaged. Also, my ipad still shows it's location in the building! Antonie, Amp and Julie don't seem to care! We were afraid for our safety, afraid to entry the apartment. After the police came, we took stock of stolen property including passports, ipads, jewelry, sunglasses, etc with a total value of $4000....all gone! We had to go to the police station to file a report. When trying to find a new place to stay our last night, Antonie, Amp and Julie did nothing but were obsessed with the apartment, their insurance claim but didn't have time for us. I have been trying to contact Antonie, Amp and Julie through Airbnb message and by phone but no response. They are required to carry insurance for stolen property but these three won't provide any process to make a claim, neither will Airbnb. DON'T STAY WITH PEOPLE WHO ONLY WANT YOUR MONEY, WHO ONLY DON"T HAVE TIME TO HELP! DON'T STAY HERE!
Antonie.........Amp.........Julie, live up to your responsibility to your guests! Do what's right, what's moral!