This booking was an absolute nightmare which became reality. Carole locked me out of the apartment using her top flip lock during my one night's stay, and so I was forced to make due with her hallway floor. Her claim is that she thought I was home, but there was no communication from her. In fact, she was completely unreachable -- her phone was turned off, she did not respond to the Airbnb messages, and even an Airbnb representative was unable to reach her. I had medication inside that I urgently needed, yet I was denied it because her boyfriend didn't reach back out to me until 8 hours after my initial contact attempt. I do not feel that Carole is a responsible host suitable to be a part of the Airbnb community. I don't have much more to say about this other than that her apartment was located in a good neighborhood, which I did not get to experience as planned due to this whole ordeal, which even almost caused me to miss my flight the following morning.