My husband and I traveled to Europe with our young daughter, we arrived in the evening and found that Victoria’s apartment was under construction. There was no plumbing, electricity, sinks, toilets, or any furniture. I had just communicated with her about our arrival two weeks prior. Once we contacted Victoria, she said that the construction was taking place and that we were mistakenly not notified or canceled. This is unacceptable and left us in a terrible situation. We were stranded late on a Saturday night with very few places in town who would allow a family of three.
Thanks to Airbnb, we were able to receive guidance and support so that we were able to continue our trip and enjoy Paris after all. THANK YOU AIRBNB FOR YOUR ASSISTANCE!