NIGHTMARE, BURGLARY AT THIS APARTMENT
We booked this unit for family of 6 and 10 month baby traveling for the first time to Paris.
The day we arrived the key didn’t unlocked the door, so we were unable to get into the unit and after two hour waiting (9pm -11pm) for the locksmith with baby starving with her food inside and all of us jetlagged. Our host warned us that if the lock problem was our fault we had to pay 150€ for fixing the problem which of course it wasn’t our fault.
Actually the key NEVER worked.
The next day after city touring we arrived at 6pm and the nightmare just got worse... all our belongings were all over the place and then we realized that we had been robbed. They took our laptop, cash, ipads, airpods, jewelry, and luxury accesories. We called the host inmediatley and send us an INTERN who worked for Nicolás (the host), we were about to call the police but they insisted not to, she told us just to take pictures and that they would take care of it.
They decided to wait until the next day to change the lock, for this reason all family members suffered stress and disconfort for spending the rest of the nights at the unit and they never gave us any secure alternative, her comfort words for us were, and I quote: “The safest place is the one who has been robed, they already took all your values”. The neighbour next door commented us that THIS WAS VERY USUAL at this apartment: to be robbed.
We asked the host for a direct rate compensation for what happened and NEVER response at all.
The police report and the inssurance claim was made the day after so we are still waiting for the inssurance payment through the host just to recover some of our economical damage.