As have been communicated with the host during our stay, most issues have been acknowledged and brought up during the stay. But sadly, 2 major issues couldn't be resolved despite discussions.
First of all is the lift, upon our arrival the lift was already broken and we have to carry all our luggages up to the 4th floor of our stay. Even the matainence guy came the issue wasn't been solved till our check out day. 6 days without a proper lift to use straight to our floor. We walked up and down most of the time as we've been stucked in the lift a couple times trying to use it
Second major issue which is the most nightmare for me and 6other family members of mine.
The renovation from below our unit! Only one out of our 6days of our stay we are able to sleep later than 8am! We are on holiday and we honestly expect to sleep more and rest more since it's a retreat and a holiday but no, we can't sleep later than 8am. Couldn't do anything but to bare with it.
Honestly I wasn't planning to write this as it's not the host who cost the sound but we didn't come to an agreement on this issue.
I've contacted the host on some compensation as a gesture for our disrupted sleep but no reply, hence I look help from Airbnb support and I was told I should be able to talk to the host for some refund or settlement but the host wasn't responsive to this and Airbnb support was supportive enough to send me a discount code for my other stay. And I spoke to the renovation guy from below and they told us it's just the begining of the renovation and it will last for at least a month.
As stated from the other guest review, toilets were another issue, shower will splash out from the tubs and the entire toilet will be wet. The old wooden floor will creates alot of noises as well and will be some issues especially late night when someone is walking around the house. The boiler in the kitchen hallway is also dripping water and causes the hallway wet so we have to be careful to walk in and out the kitchen so we don't slip.
Other than that, the description of the house is quite accurate and location is quite well located. The host and his gf Mathilda was very helpful and easy to communicate in the start of the Stay，they let us check in early due to our early arrival with our big luggages, but the cleaner finsihes cleaning at 330pm leaving some undry laundries. But communication become bad and I think Alexandra was annoyed by my complain and wasn't happy when I ask for some compensation about the distrupted sleep hence no reply from him since then. I checked out slightly a little late after the 11am checkout time as we couldn't finish packing, we checked out 30mins late and I apologise for that publicly to in this section.