Be careful staying here - after we checked out, Tom tried to charge us hundreds and hundreds of pounds for strange things and accused us of stealing his hoover. He also did not adhere to the covid cleaning policy.
The stay began on a really positive note - Tom was great at communicating and it was easy to check in. When we arrived, he showed us round the apartment, which is beautiful, and there were a few red flags at that point; the fridge had food in it, which he told us we could use if we wanted, there were no bin bags, and the coffee machine was dirty, with leftover/old coffee in it. We didn't think it a big deal, actually, but looking back, Tom had committed to Airbnb's covid policy which is to absolutely clean the entire place with gloves etc, from top to bottom, to make it safe and sanitised. This was clearly not the case when we arrived. Also, on the advert it says that there is a double bed, a cot, and another bed. After we booked, he told us there was only the double bed. Again, no big deal really, as we sorted out a sleeping surface for our baby ourselves, but worth knowing, as the listing does not match up with the reality.
The radiator in the bedroom was not working, so we told Tom, who told us how to turn on the heating, which was already on. The problem was with the radiator. He was quick to respond. Again, not a huge deal, although it was a bit cold.
The last morning, our baby accidentally knocked a candle holder off the table. We checked on the bottom, and it said it was 15 euros or thereabouts. So we straight away sent him a message to explain (he had told us that he could not come and meet us to check out, which maybe was also a red flag) and sent him £30, which is more than double the price. I did not hear back from him acknowledging this. We cleared up the glass, but as there were no bin bags, we could not throw it away, so we left it neatly on the side with a pizza box too. We took the rest of the rubbish in a plastic bag, away with us. Before checking out, we cleaned the apartment to a suitable standard, using what the host had left.
We then travelled back to the UK on the Eurostar. When we got home, I opened my emails to find some messages from Tom and a request from Tom for £850. I was completely shocked by this and told him i would respond once I had put my baby to bed. I went through the things he had accused us of and was shaking by the end, as I was in complete shock that he would accuse us of stealing a hoover, breaking a window, and staining the floor. There were some photos of things he was charging us for, including leaving a small plastic tub of yoghurt in the fridge (the fridge already was full of his/previous tenant’s food) and some croissant crumbs on the floor. I was really shocked by this, especially as most of the photos showed nothing at all, and that he had a responsibility and a commitment to cleaning/scrubbing the house to make it covid safe for the next people staying I called Airbnb to ask them what to do. They told me not to speak to him, and they opened an investigation. In the end, after 6 days, they cleared me of responsibility. The apartment itself was mostly lovely, but be very careful.