We were greeted by Lea's friend and she was great. Very helpful. The washing machine was broken so we had to let a maintenance man in to fix it/coordinate the key situation but Laura was responsive and kind in dealing with our needs. Overall the apartment is conveniently located and in a quiet neighborhood. The Wi-Fi, kitchen and privacy were all appreciated. We felt that it could've been cleaner (some carpet and couch stains, dirty sponges, dirty silverware and dishes in cabinet/drawer, lack of a hand towel in kitchen, lack of bath mat) and a bit better maintained. Also, bring a flashlight because the hall lights in the stairwell don't all work and it can be hard to navigate in the dark. Otherwise no complaints.