This was a terrible experience. Jessica was verbally abusive when I refused to pay extra cash on arrival. My Eurostar was 90 minutes late into Paris. I told her as soon as i got into phone signal and rushed to the flat. She suggested I pay her cleaner, who was waiting to let me in, 15 euro for the trouble if i felt like. This was not advertised anywhere but I didn't want to make a fuss especially as she said it was optional. On departure, her neighbour came to get keys from me and asked me for 20 euros which Jessica had asked her to collect. We spoke on the phone to clear up any misunderstanding and Jessica was immediately verbally abusive when I queried this. She wasn't just rude, she was abusive: shouted at me and called me 'a disgusting person' among other things. I was polite in my refusal and managed to leave. No host or guest should behave or have to deal with this kind of behaviour.