Positives: easy check-in process, excellent communication, great location, spacious, clean, great proximity to restaurants, metro, groceries, etc.
Cons: no hot water in the upstairs main shower head, no top sheets, burnt out lights in dark downstairs hallway, not enough toilet paper for the duration of our stay, only received one key.
A few things to note: 1) I didn't realize when booking the downstairs bedroom has no windows and I wish I would have as it feels a bit gloomy with no daylight or fresh air, 2) it's a commercial space with few windows that open; in the summer with no AC it got quite hot and it would have been so wonderful to open windows to get some fresh air circulating and feel the cool nights breeze.