I've given this unit only 3 stars instead of 5 due to my terrible check-in experience, (and I was tempted to give it only 2 stars based on this). As to location and the flat itself, those two features get 5 stars.
Here's what I experienced at check-in:
Please note the following description of my experience is 100% accurate. I mention this as I sometimes see hosts respond to guests' comments after the guest has provided their review and the host then disputes what the guest has written. There is nothing to dispute here, this is precisely what occurred.
This host uses a service called Luckey Homes to coordinate access and key to the unit.
I had to wait 1.5 hours with my all of my luggage, part of the time in the street in front of the apartment, before I could get into the flat!
This was after a very long trip travelling from San Francisco to Paris.
I had expressed my concerns about access to the unit prior to my arrival, both to Agnes and to Luckey Homes, as they insisted on scheduling a specific time to have someone meet me at the apartment. I pointed out that there was no way to predict if my flight would be on time or exactly how much time it might take to get from the airport to the apartment and therefore I wanted to understand what would happen if I arrived earlier than the 7 pm – the time they kept insisting on scheduling as the time for someone meet me to give me the key. Or on the other hand what if my flight was delayed?
Luckey Homes assured me that as long as I called after my flight landed and when I was ready to leave the airport and head into Paris that they would try to accommodate me if I would be arriving at the flat either earlier or later than 7 pm. As it turned out my flight arrived almost 45 minutes early and I called Luckey Homes to let them know that I would actually be arriving at the apartment at about 5:30 pm. They said they didn't think that Jorge, their representative who was assigned to meet me, would be able to come any earlier but that they would check and call me back. I also texted Agnes for assistance.
As it turned out, Luckey Homes had no one that could meet me any earlier than 7 pm and Agnes was also unable to assist in any way. No one seemed to think it was unreasonable to expect me to wait in the street with all my luggage for 1.5 hours after a very long day of travel. Finally as it started to get chilly outside, a resident of the building let me in so that I least I could wait in the building lobby.
When Jorge finally did arrive he spent barely any time with me as he was in a hurry to get someplace else. He seemed completely unfamiliar with the building and the apartment and in his rush to leave failed to show me several important things about the unit that were supposed to be included as part of his "guided tour" of the apartment and the neighborhood, as promised by Luckey Homes. There was no guided tour. He showed me which keys to use, showed me very quickly how to use the stove, and gave me incomplete instructions on how to connect to the wifi.
The only "assistance" Agnes provided in regards to my having to wait for 1.5 hours for access was to send me links to storage facilities she had recently contracted with where I could store my luggage until Jorge arrived. As I was in a taxi and on my way into Paris, this was hardly helpful! First of all I would have had to pay to store my bags; secondly I could not at this point take the time to navigate through the websites of both of the storage facilities, find out which was closest to the unit, what their hours are, the cost, etc. In fact for one of the companies, their first availability wasn't until the next morning
As it turns out this information about these two storage companies had been sent to me via email ONE day before I left for my trip. As I was very busy getting ready to leave, and working a lot as well, and I receive many emails and as this one was directed to "Airbnb User" I didn't even really notice it and probably thought it was more of a user support type of email checking in with my user experience on the Airbnb site.
Even if I had noticed it, I still would not have wanted to deal with the hassle of going to a storage facility to drop off my luggage, and pay for this service, and then what - hang out in a cafe for an hour - then go back and get my luggage and then finally go to the flat? Ridiculous!