Charlotte was friendly and was quick at responding. She was helpful in provding suggestions and a map for the metro. We had no issue finding the place and entering the place, as the entrance to the apartments has a gate that requires a code as well as the doors to the apartment complex is locked as well. Her apartment is about a 7 minute walk to the closest metro stop which was very useful. Cons: there was some sort of odor that did not go away the 3 nights we were there - the toilet had no toilet seat the entire duration of our stay (we were told it was broken by the previous guest ...) - the room is worn down and needs an update, the walls and ceiling had water spots and staining - the pictures provided show an apartment that is much brighter, cleaner and less cluttered than what was reality. - there were an obnixous amount of sirens throughout the night. I would recommend this place if you're looking for a place to shower and sleep for a night.