The receptionist was impatient and left before we arrived. We were 45 minutes late then we told her. We messaged her to explained that there were a traffic jam however she left without informing us. So when are arrived, the gate was locked and I message her and she informed me about the pin number to enter however that it was the pin number. A few rounds of messages we finally entered into our apartment. BUT the whole apartment were still very dirty and messy. Left over from the previous guest who just check out. The receptionist told me that we check in on a Sat and it is difficult to look for a cleaner. Later I complained to the help desk and the supervisor had quickly solved the cleaning issue. Appreciate. However we find a used needle syringe in one of the bedside drawer. That was creepy and until now when I think about our stay there.