I did not meet Bertrand in person, but met his neighbor who is in charge of helping us. Luckily everything is well organised and we did not require assistance.
Apartment is really nice and clean, with everything we needed (washing machine, microwave...).
Neighborhood is quite nice with a Tram station right in front of the door. There is a small market across the street for urgent things, also a bakery. Couple of markets are at walking distance, which is very convenient.