Worst experience since a long time. While the property is ok apart for broken appliances (Nespresso machine leaking a lot water, damaged dish washer,..), the communication with the host was a disaster. Check-in was extremely difficult, they failed to give us indication until past check-in time and sent us to a third party application to share personal data. Host was unreachable and service staff at the shop was extremely rude. Check out also took us a lot of time, and despite aggress instructions and declared penalties in case of error, the host himself failed to meet his own part of the commitment. Wasted 2+hours on a 60h stay just to get in and out. We should have charged that penalty instead to the host.