We’re got locked out twice and could not get in. We called and texted Philippe and he did not get back to us for 12 hours. We reached out to Airbnb support but they could not reach anyone either. We had to wake up the neighbors after trying for over an hour in a heatwave.
Also for future guests- there is no ac/fan, no WiFi or working TV, no hairdryer but there are mosquitoes. Not recommended.