I chose this apartment based on good reviews more than pictures. Based on those reviews I believe my experience was an exception but it wasn't good. Elvire kindly allowed me to drop my bags and pick up keys early while the apartment was being cleaned. I then went out all afternoon and arrived back in the evening planning to stay in and rest. I needed to look around for towels, there was no toilet paper, there were small leftovers in the fridge, a used bar of soap in the shower as well as used razors and toothpaste in the shower room. The heat hadn't been turned on and I couldn't figure out how to turn it on myself. In the end Elvire came to turn on the heat but she was clearly very bothered. I think much of this could have been solved by an instruction sheet or even a text but our communication wasn't good. The apartment remained cold for a while after the heat was turned on so I finally cancelled my reservation and left.