Beautiful apartment and fantastic location, but communication issues with the host made for a stressful stay. The check-in instructions provided incorrect information about the key pick-up location and insufficient information to locate the apartment, and both the host and the concierge service she paid to answer messages could not be reached for hours. Lots of difficulty getting answers to basic questions like how to start the washing machine when the regular way didn’t work (still no answer after the entire stay). The concierge service was unresponsive for long periods, had no information about or access to the apartment, and did not seem to have access to the host; any question had to be repeated in circles over days. Tried ardently to find an alternative solution for check-out that didn’t depend on real-time communication with the host, but host was not willing, so check-out was also complicated. That said, a better communication system would have made this a 10/10, as it really is a lovely apartment and the host seemed perfectly well-meaning.