The entrance of the apartment isn't marked and because it isn't on the address listed on the airbnb page, we had doubts about what was the right door. We were having trouble getting the key because the man in the store we were supposed to get the key from didn't understand English, so I had to come back with my son who speaks French. Marina and Pierre didn't respond to my calls, later on Marina sent an SMS telling me that she is sorry, but she is in America with a time difference of 9 hours... I asked for more towels, because we had only four towels (two smaller and two larger ones) for the three of us, but unsuccessfully.. We had to keep our clothes in our suitcases for the whole 6 days because there was no place for us to put them, the closets were full of Marina's and Pierre's things. I have been in many aribnb accommodations, but this one was the most disappointing. Just to be clear, this review is written by Mia's mother Suzana (I accidentally booked this apartment on Mia's facebook), my children liked the apartment far more than I did.