Stephanie and Jennifer are supper friendly. They contacted me few days in advance and responded very quickly. Stephanie waited and greeted me for check in. She gave me detailed instructions for parking and check out. Their place is good for our group of 4 and it is very clean.The flat has a tiny elevator and it is good for us traveling with luggages. They made the flat look like my home and I really enjoy the time of the stay. Highly recommended the flat.