Natacha was very responsive and informative, and let us put our luggages before check-in time. The communications between us was very efficient. The room was perfectly aligned with the description online. Also, Natacha and Thierry were very hospitable and offer us nice French-styled breakfast every morning- bread with various choices of tea, coffee, and juice. The location is extremely perfect for travelers and backpackers since it locates near the center of Paris and is 5 minute walkable to metro station.