The owner should be more responsive in a timely manner to messages. She would not give her email or phone and she did not answer when I tried to check in for hours, standing outside in the rain without the ability to get into the building. Tnere was no way to get into the lobby which is where the key was. Additionally, because of a transportation strike, we were delayed until the next morning and she ignored my requests to discount the room. The place is a good location and very quiet and roomy but don’t expect any communication from the owner. Also, there were no kitchen towels, or napkins or paper towels.