My worst Airbnb experience I ever had. I saw the pictures and the description and it looked good at the first sight and so I booked it. When I arrived I found out the toilet of the apartment was outside of the apartment in the stairwell. I was really upset about the misleading description & pictures. I called the host and she said I don’t have to stay if I don’t want and it would be ok to cancel. So I immediately canceled after seeing the apartment. When I asked to get a full refund back she declined my request of full refund after she told me that’s not a problem. I asked Airbnb for help but they couldn’t help me bc apparently there is a description in the photo gallery regarding the Toilette situation, but it’s not clear in the description of the Airbnb itself. The support said they can’t do anything if she doesn’t want to refund me. The apartment was free and could have been rented out for that time and she still kept my money. Be careful booking with this host!!!!