Apartment was unacceptable - infested with ants, no clean towels, door fell off refrigerator, AC did not work, host did not respond to any messages either via phone or on Airbnb messages. I contacted Airbnb who said to call them and gave me a phone number that wouldn’t recognize mine and wouldn’t let me advance to speak with a person. No one responded and my case was closed. I am requesting a full refund. I was given 1/2 refund of one payment (thus 1/4 of total). Host misrepresented the apartment.