When we arrived for a week stay, there was no simple amenities such as: shower gel, handwash, sufficient toilet rolls ( only 1/4 of a roll), kitchen bin or even bin liners. I went out to get all these and mentioned to host politely that in the listing, all these basic amenities were available.
Host was unhappy with my message and replied she never had to provide these. So I sent screenshot of the listing. Host still insisted that was a mistake. But next day, somebody sent us handwash and bin liners
I dont expect luxury or full service from airbnb but at least some efforts for customers who paid eur 915 ( yes we know there is fee deducted from host). There are things that can be easily improved with just a small investment of money and time.
Under the sofa bed is very dirty, only 1 lightbulb in dark living room , old and worn bed sheet, pillows, broken clothes rack, missing shelf in shower, mould, cracked cups, plastic cutleries. There is not even a single knife or scissor or dish towel to dry hands. The kitchen window is cracked and covered with some plastic.
After the curt reply on the first night I dont feel there is any need to bring all these issues to her. We just want to get on with our busy trip.
On our last day we did get late check out before moving to other airbnb.
But at 11am I received many messages in French from host. About a video online and demanding we should pay . After many exchanges I realised she accused us of accessing her on demand video. She raised a complaint to airbnb that we had watched movie and cost her eur 15 - 16. That we pretended not to understand.
I explained to airbnb that we didnt watch, we did put the TV on very shortly. We didnt even know about the on demand movie .
So I refused to pay and explained in length to airbnb my reason.