The concept of hospitality is not babysitting your guests, but providing a functional and hygienic apartment is a must, beside of being friendly & welcoming - which is a plus in my eyes.
No question Charlotte is friendly and gave effort to help me with little things. Tho she was not available via phone before check-in. The location, the apartment & room are nice, but have problem zones…The bathroom has been cleaned in the evening, later after my arrival - also a lot of stuff was randomly stored in the living room even days after check-in. Beside of the chaos, from day one the toilet seat was sliding away, 2 days before my departure it has been taken off completely - I never saw it again. That was quite uncomfortable and felt like going to toilet in a club. Especially if you have your special days…where to sit? The kitchen was a bit sticky and the sponges have been filthy and I did not feel comfortable using them at all. Frankly speaking I was not ready to discuss these things, since these are all self-explaining basics, which shall get fixed before the check in of guests or at least it should be announced that it will get fixed till a certain day/time. 247,51€ for 5 nights all incl. I find therefore too much.