Communicating with Michelle was easy and helpful from the very first message. Unfortunately, due to the world shutting down with COVID-19, we were unable to make our connecting flight to Paris and never made it to Michelle’s apartment, which makes us so sad. Michelle was very understanding and we were able to work out a reimbursement agreement fair for everyone. We have plans of attempting our Paris vacation again as soon as we can and we absolutely will choose to stay at Michelle’s apartment.