We did not meet Faten during our trip but she asked her friend to take care of the check-in and everything went smoothly. The communication is very easy and friendly. Both Faten and her friend seem to be very nice people. The flat has a very good location for transportation, food and drinks/nightlife. Surprisingly, due to fact that it's facing off street, it is very quiet at night. In addition, it is clean and well-decorated. I would definitely recommend this place to other people, in particular for a sizeable group of 2 - 4 people.