Terrible experience. Slow response in communication,back and forth with different people in charge. Out of the 4 bedrooms, only 1 bedroom has working aircon. I asked them about this in the first day afternoon, and there were no feedback until I have to call them again at night (really slow customer service). Despite their effort trying to send a techinician the next day, there were no solution given to us except only giving us some fans. In the heat of summer, some of our family member cant sleep well for these 2 nights with no working aircon in the 3 bedroom.