Regarding the apartment - it’s a really bright and spacious place with perfect location and cosy courtyard. It’s well furnished and have everything required for comfortable living. I’d definitely come again to stay there BUT:
OpenFlats definitely lacks experience in hospitality services and are not capable of solving even simple issues to make experience of guests joyful. I felt really disappointed and got enough stress while cooperating with them (Nina was the only helpful person who looked caring about the guests but that was the check out day sadly)
Even if you have paid for the rent but didn’t deposit 800€ through external link you are not given instructions for check in. After payment is made you get to know that keys are in the shop 10 min walking which is closed after 9pm (Sunday 7pm)
We had reminded that coming in the interval from 7pm to 9pm. The employee couldn’t answer for an hour and then replied like: YOU DISREGARDED MY LAST MESSAGE that shop is closed so you cannot get the keys and we cancel your reservation (but it’s mentioned that no payment is returned according with their rules). If you are not sure guests get the keys then tell this in advance and make it happens anyway, this is called hospitality and customer oriented approach.
When I called them and said ok, we can go the office BY OURSELVES to grab the keys, then they replied there is NO SECOND KEY! But if i lost it while walking it means we never get to the apartment? Finally, we decided not to talk with this amateur host and booked the hotel nearby for the first night.
Second thing was that one door has no handle and when we came in the evening we found half a flat is closed for us (because of wind door had been closed). Luckily, I could find in the kitchen some instrument to open it but in case only women were in the apartment that time they should sleep in living room until someone comes in the morning to fix that.
Finally, when I asked to leave our luggage near the door for one (!!!) hour after 10 am check out because we have train at noon and wanted to have a breakfast in the neighbourhood, btw taking into account we left apparement in immaculate condition (just slept in one bedroom and didn’t use living room and kitchen at all), they told with upper case that 10 am is MAXIMUM, best regards! Customer oriented approach 👌
So, damn this OpenFlats! There are many other good apartments to stay and save your nerves, guys.
They don’t respect guests at all! Disappointment