Unfortunately, we never stayed in this apartment as check-in was a nightmare and very unprofessional. My husband and I, along with our two young daughters arrived an hour after the designated check-in time. After lugging our belongings through multiple doors and entering various codes we finally reached the apartment's front door. There were fabric scraps around the door and in front of the door, a big garbage bag with towels was blocking us. This had us questioning if these were for us? We entered the code and the door did not open, we tried multiple times without success. I phoned the host which was a company - Check My Guest. They didn’t pick up and my 5 year old really needed to use the restroom so I messaged and then called again when they finally answered. They put me on hold for several minutes and said someone would be there in 20 minutes with a key. I told the woman that my daughter had to go to the restroom and she said she'd give me the code to the apartment next door to use the restroom as no one was in there. I told her I heard someone's voice in there and she assured me it was empty. After receiving the code to the apartment next door we walked into a woman who apparently was the cleaner. She said she had been waiting for two hours to get into our apartment next door and no one had shown up! After 20 minutes passed I called the host again and no one picked up. I messaged, no answer. I then contacted Airbnb for assistance. They said they would call the host and get back to me. After over an hour, the cleaner gave up and ended up leaving. I contacted the host again and they finally picked up. She said she was unable to give me access because they cannot get a hold of the person with the key! She tried to give me the smaller apartment next door which was dark and had cheap furniture (I suspect the same kind that was in the apartment we booked but I cannot say for sure since we never got access) and I refused her offer because I had reserved the 6 person apartment and did not want to spend my Parisian vacation dealing with a disorganized company with an apartment that was advertised as "luxurious" and was definitely not. I asked for a refund via Airbnb and 5:30pm after spending most of that time on the phone, we scrambled to find a hotel with two small kids in tow. Definitely an awful and unacceptable experience. Beware!