Very poor communication. The number given for the lock box to pickup the keys was incorrect. This forced me to call for the new number, which probably cost me roaming charges because I wasn’t on Wi-Fi. The keys were also a bit of a truck from the apartment which was a hassle with all of our luggage. Luckily a pedestrian helped us with directions.
Dropping off the keys was even worse. It was a different place from where I picked up the keys. I wasn’t notified until I reached out to ask if I could just leave the keys in the apartment. I was then given the drop off location which was a half hr walk away. Luckily I could leave my bags with my friend that waited for me on a corner while I jogged the keys back to some random store. As a result of this unexpected drop off location we almost missed our train and weren’t able to buy some food for our commute.
The person traveling with me is sure he left his prescription sunglasses at the apartment and the communication on that was horrible. They claimed the glasses weren’t there once we left the country about 2 weeks later. When I first brought it to the owners attention they were responsive and it sounded like I’d know the following day but they disappeared until I involved air bnb.
Overall pretty disappointing and stressful stay. Great location and reasonable price but we regret staying there as a result of everything else.