The staff at the reception were kinda rude in my opinion. However, when we asked if we could drop off the bags at 10h30 because we had a louvre ticket for a little bit later (the check in was only at 14h) they didnt hesitate to let us leave our bags. The room we booked, the card wasnt working, so they gave us the room above. The way into the room is very narrow be aware! our room was right next to the elevator, the room itself wasn't bad for the price, but it had a "odor of pipes" kinda smell so we had to leave the room windows open sometime which wasn't ideal because it was really cold outside. The hotel is at a very good location