First of all I would like to say that the apartment is beautiful and is just as described and shown on the website. The neighborhood was also lovely. Paul was a pleasure and made check in very easy. However, during our stay it was one of the coldest times Paris has seen in years. On our second day the heat started going out and then on the second night we lost all hot water. I reported the issue the next day and it took all day for the group to decide that the pipes were frozen. I find this hard to believe since the cold water was working. The other apartments in the building did not have any issues. They offered to move us to another location for two nights and then move us back. Being on vacation I did not want to spend my time moving my belongings from one place to another. I opted to vacate the apartment and find a hotel. In getting the refund I had to argue over some of the charges. They weren't willing to refund my weekly 10% discount on the two days when I would have stayed the entire week if there hadn't been issues. In dealing with the rep from Airbnb it was implied that hot water was not a necessity, in fact the rep referred to it in his communication as "not having hot water during these cold days is not comfortable". Airbnb ended up refunding some of the service fees since we only stayed 2 nights. Paul did mention during the incident that it was a good thing that this happened during the week because they aren't around on the weekends. While the apartment is very lovely and the location is in a great neighborhood be aware that the group is not prepared to handle things well when things go wrong.