I officially submitted a complaint following my stay at this Airbnb accommodation. The state in which the flat was left in, in terms of tidiness, cleanliness, communication with the host was unacceptable.
The flat was filled with objects and the host’s belongings everywhere. Whilst part of this could constitute some character in a home, the host’s things did not leave much room for anything else, in the cupboards, wardrobes, etc.
But, In addition, the price requested by the owner of this flat was extremely expensive, more so than a starred hotel, making in a luxury accommodation. The state of cleanliness to start with was beyond imagination. Given the current pandemic, furthermore, one would expect at the minimum a pristine state and thorough sanification of the home. Instead the situation was entirely unacceptable owner’s own food was left in the fridge, like salad left to rot, a piece pungent cheese in an open packet, a pack of open soup and the like. We had to wash every single item we used in the kitchen because it was oily and dirty. In the master bedroom, owner’s clothes were left hanging on a clothes horse, and then stuff stuff stuff everywhere, under the beds, in the cupboards and even in the fireplaces, so much that it makes impossible to properly clean surfaces and floors. In fact, these were not deep cleaned at all. We had to wipe the coffee table ourselves as it was unclean and the cloth we used came out completely covered in dirt. In the third room there was a hoover, some dog beds piled near the sofa bed, and again a lot of things everywhere. In another bedfroom, was even a vacuum in the hearth by the bed, in the second one the brooms cupboard. Unbelievable, like the holes in the towels , the stains on the blankets and the poor quality of the sheets.
In the third room, with the sofa bed, sheets were left hanging to dry on surfaces and the bed had not been made.
In the bathrooms, shelves were full of empty shampoo bottles and toiletry products.
In the living room, there was a corner with offensive colonial artifacts / statuettes representing colonialism which we found insensitive.
The hallways were dusty, and so were the surfaces which were covered which objects.
The host communicated with us in unclear and unhelpful ways. She did not give us any recommendations of restaurants in the area as we have experienced a common occurance from other hosts on Airbnb, asked us to deliver a few items to the shop below for her. When the hot water ran out, she tried to argue it was our fault for taking long showers rather than being understanding and offering to help. We’d like to point out this is a flat advertised for 6 people and we were 3, so we would like to object that our showers could’ve been too long as the flat should have accommodated at least a daily shower for six guests.
We would like to request that you look into this host’s accommodation further as we were housed in an accommodation which was not cleaned and left in a mess.
However, a great location.

Se voleva essere l’inizio di una carriera come ospite, visto che presumibilmente era la sua prima volta, non è certo stato dei migliori. Non discuterò il surplus di oggetti che caratterizza l’appartamento e il generale disordine di armadi e guardaroba, visto che appartiene a una sfera estremamente privata nella quale non voglio entrare. Ma, per il prezzo salatissimo, che alza il livello a quello di un appartamento di lusso, più caro di un albergo di livello, lo stato della pulizia era oltre ogni immaginazione. Oltretutto, dato lo stato di pandemia, ci si aspetterebbe come minimo una attenta sanificazione della casa. Invece, una situazione letteralmente inammissibile: cibo del proprietario nel frigo, come insalata lasciata aperta ad ammuffire, un pezzo di formaggio aperto e puzzolente, un brick di zuppa anch'esso aperto. Abbiamo dovuto lavare ogni cosa della cucina perché unta o sporca. Nella stanza da letto principale, i vestiti del proprietario lasciati appesi su un manichino, e poi roba roba roba ovunque, sotto i letti, nei caminetti, così tanta da rendere impossibile una vera pulizia di superfici e pavimenti. Nella terza stanza un bell’ aspirapolvere nel caminetto vicino al letto, nella seconda l’armadio delle scope. In cucina, un vecchio biglietto nella centrifuga dell'insalata. Incredibile, come i buchi negli asciugamani, le macchie sulle coperte e la bassa qualità delle lenzuola.
Comunque, un’ottima location.