I’ve taken off two stars because from the moment I made my booking, I requested a baby cot and high chair (both of which were listed as available amenities). They responded and said that’s fine, however, they won’t supply a mattress for the cot. I asked them for the size of the cot so that I could source one myself, to which they responded ‘with the cot, we will provide the mattress as well as the sheets’. The night before our trip I messaged to reconfirm the cot/mattress/linens and high chair would be there when we checked in. To which I was told, no, we aren’t supplying you with a mattress.
We arrive to find there is neither a cot or high chair. I then had to spend the next couple of hours chasing them on the phone. Marco at Merveil was amazing and hand delivered a cot and high chair and told us we were free to use whatever blankets, towels, linens to pad it out.
Location was fantastic. Apartment is beautiful. Access instructions were easy. Communication needs work.