Carol and our host Chris were both prompt with their replies and information, and very nice. The studio is small (as stated and expected). We were a family of 3, with an 8 year old son. It was fine. The building is amazing. So old! (but modern on the inside of the unit) We used the washer and dryer, which worked fine. The Marais neighborhood was the best place to stay! Shopping, grocery stores, bakeries, you are in the middle of it. Easy walk to Seine, Pompidou, Notre Dame, Hotel D Ville. We were woken up one day by garbage trucks, but that is to be expected anywhere... We would stay again in a heartbeat.