Anne was very good with her communications and was extremely prompt in responding to questions.
One day before the occupancy date, Anne had informed me that her regular cleaner was ill and someone else would be coming in to do the cleaning, but she would finish between 5:00 pm and 6:00 pm. (Check-in time was 4:00 pm.) We agreed that I would leave my luggage in the apartment at 4:00 pm and return after 6:00 pm. I was at the apartment building around 4:00 pm but the access code to the building that Anne had given me was wrong. (It had a letter C in the code, but this did not appear on the keyboard.) Fortunately, the cleaning lady arrived at this time and opened the apartment. She also gave me the correct code.
When I left the apartment after leaving the luggage there, I discovered that I had forgotten my camera. I returned to collect the camera around 4:30 pm and was surprised to find the cleaning was already finished. I noticed a few other things: the bed was tidied, but the bed-linen wasn’t changed; the soap was what was obviously used by the previous tenants; there was no room in the wardrobe as it was full; the fridge was full of items that were clearly not left for the tenants’ use; the bathroom, though equipped with shelf space, had no room for tenants’ items, as, like the wardrobe it was also full.
When I returned after dinner at 09:30 pm, I found the washing machine on with a load of washing being done. These were not my clothes and not started by me. Of course, this went on for a while and in a one-room apartment…
The next morning, I discovered that the kettle did not work.
Anne sent me an email around 8:00 pm the second day, giving me a different access code to the outside door. However, this did not match the one which the cleaning lady gave me and which worked. I did not try the second code given to me by Anne.