The apartment is one of many managed by the same company. I think that Airbnb must flag this situation which is different from those managed by individuals. My stay was overall Ok except from the fact that one night 11:30 p.m. I found out that I was not able to open the main door on the road because the keypad was not working and I had no keys. I called the management and they promised me to solve the situation, after 20 minutes I called again (they did not call me back) and they told me that there where no one who could open the door but they could give me access to another apartment 10/15 minutes far away, which was a solution, but I did not have my clothes, my toiletry, my breakfast, my slippers etc etc. I asked for a refund and I got it without any problem but I think the situation was quite unacceptable and mainly I think that with an individual guest it wouldn't happen, so I repeat that the apartments managed by a company by the tens or hundreds MUST be flagged.