Ruth was helpful and extremely accommodating for arrival transport plans, mapping out metro routes when I asked for help. I had one important detail missing in the instructions for first entry and I couldn't reach Ruth, luckily another person let me in while they came back and explained. After that it was all easy. Great for the price, I don't mind walking 30 minutes to the Siene because of the beautiful neighborhoods along the way full of magnificent shops and food and museums. Inside the space- two rooms (up to 8 people) shared one kitchen in one of the rooms, this didn't bother me as an early riser, but might for those who sleep late and want silence. Kitchen is well designed. It felt easy to make friends or keep to yourself. Place is cleaned every morning, and this is my only complaint- there was an overuse of the toxic sprays in the air, making it really hard to breathe each morning. I would still come back, and hope the cleaning is less fragrant. It's my favorite location so far.