Thomas was an extremely responsive and proactive host who coordinated check-in with our arrival time, we arrived a bit early and met with Richard, who was absolutely wonderful, he allowed us to leave our luggage with him until our actual check-in time. The bed is like sleeping on clouds, LOVED IT! I'm sure we will be reminiscent of our pillowy bed with each new hotel stay, they just won't quite add up. The location is phenomenal. I also typically need ambient noise while sleeping so the dyson fan was a great addition! Our stay was wonderful, thank you Thomas! Oh, and love the heated towel rack and high-powered hair dryer!