On the place description it was noted- kitchen with facilities- this is why we have booked your accommodation. We wanted to save money not eating out, cooking in our airbnb. When we arrived, there was no pan or a pot to cook in, we have reported it straight away and we were told there will be somebody coming from 9 to 11 am with a compensation breakfast. On the next day we waited until 12- skipped our plans to go to Louvre in the morning because we were promised a breakfast in the flat. None of that has happened..
Besides that, we asked to at least let us check out a little later the next day- so we could see the Louvre in the morning and leave our suitcases until 1pm (Reminder: as we skipped that plan BECAUSE of the inconvenience of the host & waiting the previous day for 3 hours). We were told its not possible and we are supposed to take our staff as soon as possible. We needed to cancel Louvre AGAIN- not from our fault, only because somebody has not been professional and lied to us that we will be compensated.
Because of all that we have wasted not only time and nerves- but also money as we needed to eat out at all time.
Nobody took any responsibility for the breakfast promised, for the time wasted and for the lack of understanding when we asked for a little more time before the check-out (Which we asked BECAUSE of the events caused by the host).
We require at least a compensation for the cooking inabilities, because this is not what we have signed for- we paid for a place WITH the ability to cook.