While Lucas was not able to meet with us to exchange keys (we had an issue with lost luggage) the directions to accessing the keys were perfect and foolproof. The flat is small but the wall between the bed and living area makes the space seem bigger. Washer In the unit if anyone is looking for a place that includes this. The bakery down the street sells AMAZING quiche. The only discomfort was the bed; it is a bit firm for my personal liking but some people like that!