We recently returned from a visit to Paris. Connecting with Natsumi’s contact was effortless and not a problem. We did, however find that the standard of cleanliness was severely lacking with this apartment. It appeared that the space had not been properly cleaned in quite some time and the bedding in both bedrooms was soiled. The larger bedroom bedding had blood on the duvet, and sheets and pillow shams appeared to have been used. Our initial contact with Natsumi regarding the soiled bedding and only being provided with two bath towels for a ten day stay was met with challenges where she insisted that if additional towels were desired they needed to be paid for, and that the soiled bedding was not possible, where photos were needed to prove our claim (!). Only after forwarding the photos of the bedding did Natsumi accept responsibility and tell us where new bedding could be found. She also offered for no extra charge two additional bath towels however, these were not even large enough to use so be aware of this if being asked to pay for them. It appeared evident to us that this apartment was sorely neglected. Floors, sofa and chair in living room, cabinetry and bathroom did not appear to be clean. Also the room safe was broken and must be repaired or replaced immediately as expecting this should not be unrealistic when travelling with passports, cash etc. Guests should also be aware that the apartment is at the rear of the building and that there is a 3 story winding staircase to be climbed to reach the apartment. It is not easy to navigate with suitcases and if mobility is an issue at all; do not stay at this apartment as these stairs are the only way to access the apartment! It is also a bit “unnerving” at night entering the back of the building as there is very limited lighting, outdoor light does not automatically come on, and you must enter the darkened entrance way to push the light switch on at the bottom of the staircase. (Make sure you have a small flashlight with you at all times at night!)
We suggest that Natsumi hire a reliable cleaning service and that she ensure she has clean bedding including actual pillowcases and adequate towels, clean cutlery drawers and instructions for washer, stovetop and microwave especially for travellers from North America available. It is also recommended that she articulate to potential guests that toilet paper, paper towels, washing detergent for washer etc. be brought with you and or purchased upon arrival.
It is unfortunate that this apartment was not up to standard as the apartment itself is in a great location, the Marais district, with easy access to the Metro and a major shopping area with a bakery, grocery and wine store, cafes, Starbucks etc. at your door. Do consider other options if your surroundings are important to you.