Sam was very responsive and keen to solve any issues. The apartment was beautiful and well decorated. However the apartment cleanliness was low - we had to clean the kitchen sink and kitchen surfaces, as well as the bathroom floor which had sand and ants, none of which seemed to have been cleaned. The tub didn’t drain, the bar of soap had been almost entirely used up, and the rugs lining the entrance hallway were really dirty, which made walking around without shoes (mandatory) really uncomfortable. Check-in was relatively late (3pm) on account of the cleaning crew, and an earlier check-in would have cost us. Sam accepted to leave an extra set of clean sheets at our request but for an additional fee of €29, which altogether felt steep.