Communication was good when we made the initial booking and the apartment is in a great location for the Sacre Coeur, the metro into central Paris is within a short walk. Sadly when we arrive the host had forgotten to tell their local agent we were arriving so the apartment was not ready. We were offer a refund of €100 which we look forward to receiving - this will cover the cost of taking the kids out for dinner after a long day travelling whilst we waited for the apartment to be cleaned.