Spacious, beautiful and well located flat BUT the experience wasn't smooth :
- late and messy check-in : the place was only available at 19:00 vs 15:00 - we lost one full afternoon on a 48h stay
- missing basic hygienic products - only 1 tiny soap for 8 people
- missing basic stuff such as bath mats, kitchen linen, air dryer...
- poor communication with the team
The late check out at 14:30 on the sunday was really the minimum to compensate for the major inconvenience we faced - way to many problems and time spent with them to sort out issues, very frustrating to waste so much time on a 48h weekend.
To summarize, the flat was as per the description but the service doesn't live up to the expectations of a high-end professionnally managed (and Superhost) property.
Despite the 10% off a next stay with them, I'm not likely to use their services again and I hope they fix the things mentioned above, so they can give better experience to their next guests.