I have stayed in many airbnbs and never complained but we had two big problems with this apartment - check in and cleanliness.
Check in - in the airport, we received a message from Loic asking when we were getting in and telling us that we need to pick up the keys and drop off the cleaning fee at another location (15 min away from apartment). We were told we had to be there by a specific time because the person giving us the keys had to leave. Our flight was cancelled and then our flight the next morning was delayed. We let Loic know and he told us that we could pick up the keys the next day but we had to do it by a specific time because, again, the person giving us the keys had to leave. Traveling internationally and having to get somewhere by a specific time is very stressful, especially when it is not even at the location where you are staying. On top of that, the key lady and Loic constantly messaging us asking us when we will be there and how far away we are was very stressful.
So finally, once we pick up the keys and get to the address, we can’t figure out how to get to the apartment. We found the cafe in the picture (it’s not called Le Petit Caillou anymore, it’s now called Chez Stephanie or something like that). Because the restaurant is in the listing pictures and circled in red, I kind of assumed the apartment was inside of that or above it or something. But that was my assumption. We had to go back down the ally way a few doors down past two art studios. There was a big door to an apartment building with the address on it but neither of our keys worked for it. My husband looked at the reviews and finally found another review complaining that the apartment was behind an unmarked blue door. Sure enough, next to the apartment building door with the address on it was the blue door. Our keys worked on that one and there was the apartment. I literally don’t understand how we were ever supposed to figure that out?? Were we supposed to put our keys in every door on the street??
The owner of the Airbnb needs to simplify the check in process with a keypad or a lock box and needs to provide more detailed check in instructions!
Cleanliness - this apartment was dirty. Period. My feet would get dirt and crumbs stuck to the bottom of them, and the dishes in the cupboard were dirty. So who knows how clean everything else is?
The bed has no sheets and the duvet and pillows do not have covers. Who knows when the last time they were washed? We literally took them off of the bed and found blankets upstairs and used those instead because I couldn’t get over the idea of how many people have probably used those pillows and blankets.
Looking back through other reviews, many have said the apartment was dirty for them too.
The good thing about this apartment, like everyone else has already said, is that it’s very close to Champ de Mars but the bad outweighs the good for me.
The owner or manager of this apartment does not take pride in it - it’s dirty, complicated and run down, and I would not stay here again.