Hélène was very sweet and helped me with taking my luggage to the room and she was flexible with the check-out and check-in. She was always very quick at responding. It is a bit of hike up the stairs, but the room is small, cozy and clean and is a perfect location close to the Eiffel Tower (hence easy to find if you’re lost) and would love to visit Paris and stay in Hélène’s cozy room again!