The host is a company and needs improvements in communication and service.
Different people communicate with you only via Airbnb messaging, just on your request or to cancel your booking. I COULD NOT contact the host with a phone call (the number supplied) or messaging app. We had a booking of this host that was canceled one day before check in when we were in flight. We were relocated to a new place of this host far from the previous booking place. Had a problem communicating with the host to get inside the property. The apartment door was equipped with a digital lock that could be opened remotely. However, we could not get inside the building because we needed a key. No one delivered to us and there was no information on how to get inside the building. Had to wait for someone to get out of the building in order to get inside the building.