We were met at the apartment by Valerie, who patiently explained how everything worked (and she also had written directions for most things). The apartment was comfortable, everything worked except the computer printer (which would have been handy, but was neither promised to us, nor expected - so this is not a complaint.) Good kitchen, fully equipped with the advantage of spices, oil, vinegar, etc. already there. Mid-trip, Valerie contacted us just to make sure that everything was OK. Located outside of the usual tourist neighborhoods, in a multi-cultural community, lots of interesting spots around.