Sophie was exceptional- very helpful, friendly and stocked the kitchen with lots of fresh food and treats, she really spoils her guests!! She has detailed notes to assist you and explains everything you need to know. Really lovely lady. The apartment is also wonderful, the view is dynamic and better than photos can convey, you see a very long way from top floor. Comfy, huge open apartment, high ceilings- lots of space, there is a room between lounge and bedroom- long office with 2 desks, loads of space. Very good tv, loads of channels and it angles towards the couch if needed. Lots of large windows on both sides of apartment, so the sunshine comes in - bright and warm. lots of fresh linen, towels, t- towels, every thing for kitchen and bathroom use. Oven and stovetop both work really well, heaters keep whole apartment warm. We thoroughly enjoyed staying there and highly recommend it!!!!!!