This apartment is in an excellent location and is clean. Yohann is a responsive host. There is a lot of noise (at times our children couldn’t sleep) which comes up from the bar downstairs.
However we had issues on our last day with checkout. We had told Yohann we were checking out at 11am, which was the time listed on Airbnb. We went came back into our apartment at 1030am on that day to move our things out, and were horrified to discover the cleaner had been in, all our things had been moved everywhere, and she was half way through cleaning for the next guest. When we complained about this, we were told there was only 45 minutes between us leaving and the next guest coming so that was why she had come in early. It was very surprising they hadn’t bothered to tell us this would happen. We felt very flustered (we ended up accidentally keeping the second key ...not realising til they contacted us several hours later), unable to do a proper final check, and that our privacy had completely been invaded. It was a nightmare then trying to get all our stuff back together.
Also it was very surprising, as on check in, after arriving at at 8.04pm, were charged the 30 euro late arrival fee, despite being only 4 mins past the 8pm cut off (which we unfortunately hadn’t read the fine print about). We felt that if they can charge that fee, then under no circumstances should be coming into our apartment early without telling us.
Consequently, we left a Samsung tablet behind. We realised 2 days later, while we were still in France. We asked if we could come and get it, but despite telling them where it was in the apartment, they were unable to check the apartment because of other guest in there, until we had left the country, requiring them to have to post it to us at our cost. Because we thought this was caused by the problems at check out, we thought this wasn’t good enough. But we were thankful this was posted to us.