Due to fligh delay we arrived 1 day late, then we follow 100% instruction provided by Lucy, get off airport train then taking bus 20, however it was a demonstration happened (not Lucy fault) therefore no bus operating. I call and message Lucy for further advice, my call straight to her voice mail and my text message did not reply, which we have to dependant on public to guide us. The public was very helpful but unfortunately everyone given different direction. it took us more than 2 hours arrived her place after then we receive her kind direction. In the tiny apartment we receive 1 towel and 1 floor mat whic had a Stan on it no toiletries such as soap were provided. Next day I ask if she have international adaptor we can borrow she reply my message UK or US adaptor then I told her is Australia but I never hear from her again. the surround area felt unsafe, few shops around the area all window has been smash badly, leave me suspect some sort of violence act has occurred not long ago.