The check-in was not easy. We had arranged for someone else to check in for us given our late flight and were assured this was okay but two days prior to our check in, Jerome stopped replying and we received messages from others who also eventually stopped replying. They were rude and unhelpful and did not show us where things were or where we could go. The house smelled of fish because of the fish tank in the lounge area of the apartment. Despite it being their fault, we were sent a receipt for payment for late check-in which was completely unfair.