Elodie was extremely easily to communicate with. Our train arrived midday and Elodie was kind enough to allow us to check in early, which was very helpful since we had luggage with us. I was worried the loft bed wouldn't be comfortable, but it was surprisingly comfy, I slept very well. The shops on the street the loft is located on close early (as do everything else in Europe), but the street never felt unsafe. I"m glad we were able to stay in that area as it's not overly bustling, and central enough to walk almost everywhere.