Bernard was attentive to any questions we had. He made himself available by phone call and text. Since we are not from France, his advice on how to use the washing machine and heating system were especially helpful. He sent over items during our stay that he thought we would need, such as a hot water boiler. The apartment was beautiful and clean. Our only difficulty was entering the apartment. Bernard or someone else could demonstrate how to get the door open. Once they show you, it's easy.