The room was very messy and dirty, dirty towels and bedding thrown on the floor, dirty bedding on the bed, crumbs everywhere (bed, sofa bed, kitchen), rubbish in the bin. They had not prepared the room for our stay, even after offering early check in, which seems strange given the room wasn’t even ready at normal check in time.
They did however offer us a cleaner, and moderately quickly, however by this time we were tainted on the property.
The biggest issue for us was the healthy and safety hazard within the apartment, that being two floorboards were protruding quite high from the floor, creating a dangerous tripping hazard, made all the more serious by the fact we had a 3 year old with us, which they knew in advance because they welcomed him in a message prior to our stay at the apartment. This is a serious maintenance issue that should have been fixed prior to our stay.
However upon complaint the manager/owner of the apartment did offer us a full refund.