We arrived on time and were left in cold in 0°C for more than 1 hour waiting to check in.
There was absolutely no "concierge" mentioned in the description, only a neighborhood butcher (And the butcher was actually friendly and helpful).
Our order was wrongly assigned to a staff whose is uncontactable.
The emergency contact number told us the staff was coming in 10 minutes but no one showed up after 30 minutes.
After multiple calls in freezing weather for an hour,
we finally received the key from a deliveroo guy. (Yes, it's the foodie company)
The room is generally clean, except for some cockroaches in the kitchen in the morning.
Plus numerous mystery creatures keep running on the top of the roof at the night.
The best thing is that the kitchen is well-equipped and fully functional.
If you are going to book this room, remember to double or even triple-confirm the check-in time and staff before arrival.