I have to say that the communication was easy and they gave us a prompt reply. We had last minute cancellation of another house and we had to find a new one very fast. We appreciated it.
But unfortunately the whole experience was not good. The house was not quite as it is in pictures. I would say smaller than in picture. Plus the sink of the bathroom was clogged and full of water. I texted to ask them to fix it and they replied that they would contact their office the next day and take care of it.
After that massage I've never heard from them and neither I got support.