Maia and Alex were communicative and helpful upon arrival. Alex even helped me carry my bag up the one flight of stairs after the elevator. The apartment is in a charming building that overlooks a courtyard. Mostly quiet, but with windows open to get some cool breezes you'll hear the general outside (no late night bars or neighbors though). The apartment is small, but it's been recently renovated and the utilities are great! Very clean and functional. Alex and Maia remained in contact throughout the stay. At one point the Wifi went out and Alex in the evening and Alex was ready to have it fixed the next morning (it restarted itself). The area is fantastic with many restaurants and subways nearby. Quiet neighborhood, I felt very safe.