It was the worst our experience with airbnb. Alexia was the worts host I'd ever met.
First of all, her terrible unpolite friend was late more than 40 minutes despite the fact that we agreed on the time of arrival at the beginning. But he said to Alexia that was late only for 10 minutes in spite of the fact that I have message history.
Second, the owner of the flat cheated us about hot water and we had to boil water in pots for 3 days, because she didn't 1) warned us that she had boiler 2) explained how the boiler works just after 3 days, cause she answered very slowly.
We was shocked of Alexia's impudence and that she didn't apologize for herself and her friend.
Also I want to mention unprofessional help from airbnb support, because they contacted with the owner, but didn't get from her clearly answer about hot water. But anyway they returned money for 3 days.
I do not recommend to deal with this disgusting ill mannered host.