It took multiple follow-ups to get directions for meeting up with Ian (co-hosts with Pierre) to get keys. Once we arrived in town, Ian seemed to be hurried in checking us in and showing us the place.
We were not given clear instructions on how to use the washer / dryer or stove upon arrival. When the washing machine was still washing our clothes after a few hours, with the door locked, we started reaching out to Ian for better instructions. After many late night texts of try this, try that, he responded that he was not the owner and didn't really know how to operate the machine. He sent Pierre over the next day, who explained that while the instructions that Ian gave us were not "clear and specific they were also not completely incorrect" He offered a bottle of champagne for our troubles (it took a full 7 hours to wash / dry 1 load of clothes). We explained that we do not drink, so he offered to credit our account 20 euros. He has not done that, even though we did follow up. This is the only AirBnB where we have stayed that does not provide a notebook of instructions for appliances, how to access the public transportation, nearest grocery stores, etc...
Pierre's place is decorated well, has comfortable beds, is clean and in a good location.