My experience with Alice may not be representative of what you can expect when booking this place from her. I requested a late arrival at 11:30pm (check in time is 2pm to 10pm), for which she provided instructions to get into the building and into the apartment. I was unable to get into the apartment and to contact Alice - at 11:30pm at night. I had to find alternative accommodation. Alice responded to my messages the following morning to apologize for not getting in touch the night before, and to offer that I check in that day or a full refund for my trip. I requested a refund, and this is being processed.