Louay was very responsive before and during our check-in process but the security / doormen in the appartment was very rude and kept us waiting outside at 1 degree freezing cold for around 20 minutes standing although we had the entrance code. He said he would not let us in until the key arrives. It was extremely disrespectful not to let us wait in the entrance where there was sofas to wait. The appartment was in a very central location in Madelaine. It was a standard place without any speciality and it was not as clean as I expected.