Communication with Anais was perfect, however, you need to know what to expect. The place is incredibly tiny. If you’re not a solo traveler or a couple that has no problems using toilet in front of each other, it might not be for you. Hot water heater gives you hot water for literally 2 minutes before getting icy cold, meaning you need to wait quite a bit for it to get hot again. Room heater acts weird; it seems that it automatically switches off at some point no matter what are its settings. The bed is on the top floor so for tall or claustrophobic people it is really uncomfortable, I also had a fear to fall out. But location is perfect, like no other. So it is up to certain traveler to evaluate if this place is for you.