Claire was very patient and helpful prior to checking in. She answered all my questions and tried to help me book a pcr test. Checking in was a nightmare. The area was so sketchy full of young men hanging around the streets. Felt super intimidated especially being on my own with a baby. Struggled with pushchair and luggage. You can only fit one person in the lift. Had to send baby up first and leave him alone to go down for luggage. The apartment was dated. Linen and towels looked like they needed replacing which I could have lived with but I couldn’t even stay there for 5 minutes the main issues was the location. I was just super uncomfortable and had major anxiety. I checked out immediately and ask for a refund or even a part refund as I paid for 3 days. I understand there’s no cancellations but at least refund one night as gesture of goodwill. It reminded me of when akeem from Coming to America went to queens for the first time, that’s exactly how it was for me. Finally, Claire was nice. Location not nice and apartment was ok.