The unit was exactly as advertised, check in was a little bumpy initially, we could not contact the host as he did not have WhatsApp. After I turned on my data roaming, we were met by Victor from the property management company, who tried his best to answer our questions about amenities and attractions although he wasn’t very familiar with the area. The toiletries were a nice touch too.
However, the first night we stayed, we found a huge problem with the bed as it was broken and had at least 3 planks missing. This is unacceptable as a working bed is the one thing we need in an Airbnb. Someone tried to fix it with a thin cardboard which DID NOT work. The entire bed should be changed. We alerted the property manager the next morning but no one came to fix the bed and we had to suffer the remaining night on it. We only got an apology and they replied with a “I’m working on it.” whenever I contacted them.
Maybe the people who stayed before us had broken the bed, although if the cleaning company had done a thorough job with the cleaning and changing of sheets, it would definitely have been discovered as there was a very obvious dent in the mattress.
There was also no washing up liquid to wash up cups and cutlery. It was not convenient to use the dishwasher for small items every time we used them.
You should reconsider choosing this place, or at least, get a confirmation from the owner that everything works and is in order before placing your booking. We will not return to this place in the future.