The keys were placed in a lock box, and the arrival instructions included pictures. The apartment had multiple issues - a broken desk chair, broken sectional, broken hair dryer, lights not working (stove, bathroom sink), ventilation fan not working in the bathroom, cigarette burns and stains on the sofa, stains on the beds, no cleaning supplies (no paper towels, broom, mop, dish towels, cleaning solution), tv did not connect to internet, no toilet paper. The host did make attempts to fix things (brought toilet paper, mattress covers, blankets, extra toiletries). The main room & main bedroom were spacious. The secondary bedroom is very small and cramped. Street noise could be heard in the bedrooms. The windows in the main bedroom did not close firmly. The apartment had good window coverings. The bathroom is not the same one as in the pictures. Overall, I would have still been willing to stay here again if it were not for the roaches. The apartment was dusty and could have been cleaner.