Mathieu as a person to deal with before arrival, was responsive and helpful. During arrival, he helped me to calm down as I cried inconsolably at seen this messy flat on my dream holiday - where I had invited my daughter to come and stay with me.
He said he would come and see me and for the next two hours, did not show up.
I said I could not stay in the place and as it was a terribly busy season, to consider renting the place to someone else. He refused to refund my any money of seven nights paid.
I left, I could not ruin my only annual holiday with daughter by staying there.
I did not go back, my girtwent by, send there was People in the apartment.
He refused to refund money - Technically, I had paid for it and no refund, although it was ground floor and not a loft, or simply on goodwill and good faith.
So, if you still want to rent Airbnb, you better check EVERYTHING much better than I did, because once they have your money, anything goes.
I have had friends with good experiences though. I was very unlucky with Mathieu and the mister.