While this is a lovely condo/apartment, centrally located in a great section of the city, we were given everything from, little to false information regarding access to the place. We were informed that we could have an early check-in if we inquired less than 24 hrs. prior, but then we were told it would be that morning (after 10:00am) before we could even find out if it were possible. When I inquired again, at 10:30am, the manager/owner, informed us that an early check-in was not possible because clean-up after other guests would not allow for it…as if he didn’t know this until the day of. Luckily, our hotel gave us a free late checkout and agreed to hold our belongings. Then, he tried several times to send us the information we needed to get in (the keys, rules, WiFi, etc.) but the AirB&B site communication blocked the pdf. and/or any links. This seemed to frustrate him to the point of punishing us by ignoring our pleas, phone calls, and emails begging him to just send it directly to us. He finally gave some fragmented instructions (a few at a time) that sent us, basically, on a scavenger hunt to the keys and instructions…complete with mystery and intrigue. I had filtered my searches to only those with washers, for we had wanted to pack less and do laundry, but I was never given any details about how or what to use in it, after asking repeatedly. I honestly felt as a though we were the unwelcome guests who literally ‘wore down’ the host for everything. Do yourself a favor, and skip this headache.