Charlotte was very quick with her replies and very accommodating. We had a late check out, and a baby cot and basin was arranged for us. Charlotte told me where to shop for groceries and where i should eat etc. The pullout bed is enough for 2 people, so 4 people could easily stay there. The kitchen is set up well so you could cook if you wanted to. No hassle getting/leaving the key. Overall a great experience and i would recommend staying here.