We did not meet Alexis but Ann was there to welcome us to show us the ropes and give us the BAD NEWS - there is no HOT WATER SUPPLY. We checked in on Wednesday and the plumber only came in to check the following Monday but still NO HOT WATER. We stayed for 7 nights without hot water which was of great inconvenience notwithstanding Alexis did compensate us. Its either icy cold shower or no shower.
Other than the NO HOT WATER issue the location of the apartment was great - very convenient and close to all amenities - metro station, cafes, supermarkets, places of interest and shopping