MAJOR SAFETY CONCERN! BREAK-IN & ROBBERY!!
Our flat was entered by someone with a HOUSEKEEPING ACCESS CODE and we were ROBBED OF MONEY AND BELONGINGS on our second day there. We believe that the person/people posed as housekeeping as towels were left in the flat that we had not requested. Another review reported an unauthorized housekeeping visit during their stay, so I think this occurrence has happened before.
Our host Cedric initially acted concerned, but he repeatedly canceled and no-showed for appointments that we scheduled to resolve the issue of our missing things. It took 5 DAYS to get the keypad entry history (although it was requested within hours of us realizing our belongings were missing) and we never received the requested footage from the hallway camera. Once we received the keypad history and were able to confirm an entry into the flat while we were out sightseeing, Cedric went mute and we didn't hear from him again until after we had returned home to the States, days later. He offered to pay for one of our plane tickets for our troubles but then retracted his offer when he learned that we had flown business class to Paris, smh. Cedric demonstrated egregious and careless behavior and clearly had no regard for our safety or comfort. We felt unsafe but were trying to resolve the issue with our host and also were trying to avoid losing more money on planned (and paid for) activities during our stay. Instead of moving, we made a daily practice of re-packing and locking our suitcases and taking pictures of our rooms and belongings whenever we left the flat. We obviously contacted Airbnb about the matter and they launched an investigation immediately - they also found the host's behavior unacceptable.
In addition, we had the following complaints:
- Hot water was turned off in our unit (even though we arrived a day late due to a canceled flight)
- Hot water was again turned off before we vacated the flat, so we had horrible cold showers before boarding our 8+ hour flights back home
- Dirty, thin, uncomfortable sheets! When we asked for new linens, we were told that the linens we had were clean. Guess hair on your sheets is considered acceptable. We placed towels on our sheets and slept without blankets because the bed linens were gross
- There were always anywhere from 4-15 men hanging out directly outside of the building from 8am-Midnight EVERYDAY. They were delivery men and caused us no issues, but their presence made it impossible to note if anyone was stalking our movements. Not the most comfortable for a group of women travelers.
I would NOT recommend this company or this flat to female travelers. It's a shame, because it's in an excellent location with access to tons of food, shops, nightlife, transportation, etc. I would recommend locking up belongings when you leave the flat if you stay here as people clearly have no problem breaching the apartment and taking things that don't belong to them.