Charles was very communicative and readily available to answer any questions I had in planning the trip. Also, he was very understanding when I had to alter our check-in time at the last minute when our early morning train to Paris from Caen had been cancelled. While we had an extremely short stay in Paris and only stayed one night in the apartment, the apartment met our needs perfectly as it was close to the Metro & to the Sacré Coeur, which was one of the main places I wanted to visit. Another thing that was important was that the apartment be accessible by elevator as my 75-year old mother, who was with us, has trouble ascending stairs. While the elevator was small and could hold 2 people max, it served its purpose and allowed my mother to enjoy our stay that much more! At first I had arranged it with Charles that we would check out at noon and he said that we could leave our luggage at the apartment until 5pm to allow us more time to tour the city. I really appreciated that accomodation, but then we decided to take everything with us at our noon check-out time since we decided to return to London earlier than planned. Charles was very understanding on that as well, and my mother had the pleasure of speaking with Charles the last day of our stay to confirm our check-out arrnangement and she said he was very kind. If we're fortunate enough to visit Paris again, I would definitely consider staying at this property again!