I gave it 3 stars because of the following reasons : Pros : Location is fabulous. Near stations, cafes etc.. Customer service was responsive to the issues stated below. Cons : This is suitable for 2 people not 3 and we were a party of 3. Not suitable for families. Our check in was a little problematic as the pick up for keys was 15 mins walk from the actual location - an issue when you arrive with luggage and a family.