Fralma was so very helpful and lovely to deal with! She answered any questions I had so quickly, even when we tried to organise sporting tickets that would have needed to go to the apartment she was there to help! Checkin was a breeze and many maps and info was left for us to use for our stay! The bed is super comfortable which is exactly what anyone wants when travelling. The apartment is cute and cozy, bathroom is a little small but all works perfectly fine! Fralma helped us with our luggage up and down the stairs on arrival and departure. She even let us stay in the apartment later than checkout time which we really appreciated as our flight wasn't leaving until night time. The location of the apartment is fantastic!! Walking distance to 2 different subway lines which will help get you anywhere in the city! So many bars and restaurants close by to try out as well! There's a small kitchenette but besides having some toast one morning we prefer to eat out on holidays not cook at home so we didn't use the kitchen at all really! We enjoyed our stay and couldnt speak more highly of Fralma!!