Hiroko was not available upon our arrival but her friend Gill welcomed us and was very nice. The view was nice as well. On the negative side: The flat was very small and uncomfortable to get around especially up the small stairs to the loft "bedroom". There is a toilet, sink and shower on the stairs! The flat is on the 5th floor (6th in Americans eyes) so there were a lot of stairs to climb every day. Be aware there is an air conditioner that works with the remote. Gill didn't show us how to use it so we figured it out after we found the remote the next day. The listing also states that there is a washing machine but it is very small, plastic and is supposed to hook up to the sink. We would suggest to just do laundry in the sink instead! Otherwise, the flat is a little on the dirty side. I don't feel it was cleaned as well as it should have been and the decor is definitely not as nice as the photos show in the listing. Overall it served its purpose but we expected more.