My husband and I traveled to Paris by train from Montpellier and were expecting to have a quick and easy check-in to a nice clean, warm place, but instead the experience we had was terrible. First we had to go to a location to get the keys from a place we didn’t know and the host ended up sending us to the wrong location, so with the Uber we had to drive around for an hour looking for the keys the host wanted us to get. Then after that whole process of getting the keys, we went to the address but she was not clear on the fact that when you enter the door to the building it’s a corridor that lead to two buildings, so we went to the wrong one inside and had to turn back. When we got upstairs, we had to use a flashlight to find the door, it was down a dark hallway where the stairway light didn’t reach. The apartment was disgusting. Pubic hair in the bathroom, dirty floor, dirty sheets, no hand towels anywhere in the entire place, carpet was dirty, apartment was cold. Very disappointing and after a long process we had to pay for an Uber to a hotel room instead. I’m not sure if this was a one time thing but this is what happened with us and after all of this, she only offered the cleaning fee after we spent $400+ for three days.
Unprofessional in my opinion.