I’ve rented an apartment in Paris through your Airbnb website, the dates were from October 11th to October 16th, unfortunately a heinous situation happened to our stay, last sunday October 16 th while we were sleeping, our apartment was robbed, however without any signs of broken locks or doors, which let us perplexed since the person that violated our place had access to do so. Everything was taken, all our personal belongings (money, jewelry, credit cards, passport)
The owner of the property accompanied us to the Police Station, in order to do the Police Report #2016/006846, register at the Police Station located at marais
Our flight back to Brasil was sunday, therefore I needed to cancel since the Brazilian Embassy was closed on sunday, and we only could have it done in the next day, October 17th, we needed to book a hotel at our own expense, the owner of the place even after witnessing and aware of the entire situation did not help or try to help us in anything, what I consider an absurd specially taking in consideration everything that we went through. I, as a good citizen feel obligated to inform and urge that you take this situation serious avoiding to happen with other people

Thank you in advance, and I will be waiting for comments as I’m still emotionally distress