Josy was good at communication from the start. My colleague arrived first and accepted the key easily even though she does not speak French and Josy does not speak much English. We thought there was internet available but we understood there was none. However, this may have been a miscommunication. I would definitely make sure if you need internet as we had to go to a nearby restaurant to use it and it made it harder for us to communicate with her. The apartment is neat and simple. She provided juice and water and some cookies. The bed was comfortable and there was ample hot water. The location is very nice. Josy was very accommodating allowing us to leave our luggage in the apartment so we could visit the catacombs nearby.