Check-in and check-out process is a nightmare, especially when instructions are wrong and in very bad English! You have to go to a different place to pick up the key, but you have to call and get it unlocked, then you check in and directions she gives are absolutely wrong. She gave us 3 codes and access instructions that were extremally complicated, got us lost, and actually none of them were right, thanks to a neighbor we managed to check in. Check-out is the same, but you go to a 3rd place!!! Codes and instructions were wrong again, numerous messages and wasting time! No one want to go treasure hunting in Paris for keys and especially for leaving keys. She insists she does no t have a spare and not be left in the loft but in the same time asks which key we have and does it have a password on it or it is another key - not nice to be lied to and to run late for a plane!