I had booked this stay for my daughters and a family friend who were touring parts of Europe with their final sign-off for back home from Paris. Helene was very quick to respond with my request and subsequent queries. She also reached out proactively both to my friend and me for updates regarding our stay. My ratings of the stay are what i learnt from my family, but can vouch for Helene who did everything to make the stay for my family comfortable. Thank you Helene.