Anne was super responsive and communicative. It made the whole stay and check in process very easy. Keep in mind that the photos in the listing are a bit out of date as the apartment looks slightly different in person but nothing major. Also, for accessibility means, there is no elevator to the unit and the stairs are quite steep and narrow. This may not be the best option for those who have trouble climbing up steps and/or have a lot of heavy luggage. Overall, we enjoyed our stay.