I stayed at James' apartment for 2 nights and initially really liked the place. It's small but renovated, well-furnished and in a great location. Not sure if I ever spoke to James, because all communications are through a management company called dubalen.
The problem is that the second night, I came back late and found cockroaches in the bathroom, kitchen, walls and even inside the fridge. Needless to say that made my experience less than ideal, especially since it was 3am and I couldn't find another place to stay.
The apartment itself was clean and other reviews have been really good, so this may have been a new infestation. Either way, I sent a message w pictures, they apologized for the inconvenience and said they would look into it. I asked about a refund and they told me it would get sorted out soon.
I didn't hear anything the next day so I contacted Airbnb to have things on the record and they issued a refund immediately. Not sure if Dubalen would've taken longer, but I'm glad Airbnb took care of it.
All in all, I hope this was a fluke and they take care of the problem. Again, the place itself was clean and lovely and would've been a great place to stay otherwise. I still think the place is worth checking out, just ask for assurances that it's been fumigated and check when you get there.