I should have seen the red flag when the owner messaged us even before we arrived that if anyone asks, "to tell them we are just visiting friends, not staying in the apt." Next, for all travelers that want your toilet in the bathroom, this is not the place for you. It's right off the kitchen and you have to wash your hands in the kitchen sink. Only a sink and shower are in the bathroom on the other side of the apt. Not even a tiny waste basket in the supposed bathroom. Again, when staying in a legitimate airbandb or vrbo we have never seen this. We had visitors/company over and it was quite weird for them and they live in France. Also, the bed was hard, as many other reviews have stated. But it wasn't uncomfortable. Okay, on to customer service issues. We arrived and met Joly. He seemed nice but only gave us a 5 min tour, said everything was in the manual and left, but not before telling us not to put anything on the furniture....? There were no luggage racks so we had to place our suitcaes on the floor and step over them for 4 days. This is a tiny place. It was ridiculous. We noticed the place was freezing, but Joly had already gone. He had not turned on the heat or given us instructions. No thermostat. No directions in the huge manual. We were going to call him, but the house cordless phone was dead. A previous guest must not have placed it back on the base, so it needed to charge overnight. We used our cell. He explained the heating system over the phone, but it took over 6 hours to get up to temp. He had no answer when we asked why he hadn't turned it on for us. He did remind us that we had to turn everything off and unplug when we went out of the apt. Also, laundry facility is outside the apt. And front door lock is not fire safe. You must key lock it from the inside at night to lock, so if there was a fire, you would have to unlock the front door with a key to get out....or leave it unlocked at night... as Joly suggested. The next day we asked for 1 box of Kleenex. (There were not any and we have allergies.) 1 extra roll of toilet paper. 2 wash cloths (there weren't any) and one extra towel (only 3 provided for 4 days and 3 nights). We also needed body wash (there was only about 2 inches in the bottle). We have stayed at many airbandbs and vrbos and know these were normal requests...we thought....here was his email response. "Bath towels already served and I think those are enough for 2 person till you depart on saturday. Rest of your request are already served too." Okay... so the answer was no. So we went to the market across the...