Gregory, the rep who met us from the rental agency, was polite and informative. We loved the location, it was near restaurants, bars, and stores, and within walking distance to many sights. The apartment really wasn’t large enough for 4 adults. The bedrooms were very small, so cramped that we had to leave our suitcases in the common living area. The bigger bedroom had its own shower and sink. The other shower and sink were off the hallway and there was only one toilet. The kitchen was well equipped but nothing extra was provided (except toilet paper and linens), no salt&pepper, sugar, paper towels or basics. You could pay extra for cleaning supplies (sponge, dish soap, dishwasher tablets, etc) and personal hygiene items (soap, shampoo, conditioner, etc). Good internet and TV.