We didn't meet Veronique, we met Emmanuelle who was very pleasant, showed us the ropes and left saying she would return on Saturday prior to our departure. This was a surprizing property. I was expecting something off the ground, not under the ground!! This apartment is all about LOCATION! It was close to restaurants, transport and interesting French sites. The shortcomings were secondary, to my group. The downstairs toilet was a NO GO ZONE and the downstairs shower was not patch on the one upstairs. We were lucky to have a choice. I thought when you paid a cleaning fee, stripping the bed would be one of those tasks. We were asked to take the sheets off the beds, which we did.