The only good thing about this hotel is the location. Everything else was overshadowed by staff that were slow to respond, rude and unhelpful. On arrival we were told that we were upgraded which we were thankful for. Less than an hour later, there were guests who had accessed to our room.. we called front desk to come up and resolve the issue, turns out they gave us access to 2 rooms instead of 1 because they "forgot" to close the connecting door. Even though this was the hotel's oversight, the manager told us that we had created a huge problem for her and made to feel as though it was our fault for not checking with them re: additional room. As hotel guests we are not expected to double check whether the room is right, that's your job.
Throughout the stay, our cards were disabled numerous times, we had to go downstairs to reactivate each time.
Our TV stopped working and when I called up I was made to feel like a nuisance because they were short staffed (again, not our issue as guests to deal with) and no one ever came up to address the issue in the end.
There was extremely loud drilling happening in the hotel room next door to us at 7:30am. The hotel had commissioned a handyman to start work this early and given us no thought or warning.
We asked for additional cutlery, 20 mins later it still hadn't arrived, we had to call again and to which they told us to come down and get ourselves. We would have been happy to but why did they wait for us to call back 20 mins later to tell us this?
If you want to be treated properly, I would suggest staying somewhere else. I rarely leave reviews but the attitude of the hotel staff was absolutely appalling.