Five star location, with missing essentials (towels & linen), subpar cleanliness, and a frustrating service experience, all yours for a luxurious parisian price tag.
Though nicely situated in the middle of Le Marais, our stay at the apartment was profusely mediocre and left a lot to be desired for.
1.) Missing Linen & Towels: We booked and announced our stay for three people, still we were only provided with linen and towels for two. Even after repeated requests to our host Nicolas failed to arrange for a third set („I could not contact the owner“) so one of us had to sleep without linen and we had to share a towel for our entire five day stay.
2.) Lack of cleanliness: The apartment seemed to be visually in good shape when we arrived. However, the floor was sticky and dusty, as if not having been cleaned after the last few of guests. Bringing it to our hosts attention was of no avail.
3.) Frustrating copy paste service experience: Though Nicolas tried to be a nice guy, and seemed quite helpful in his responses at first, it turned out that it was mostly a written exercise. It appears he is merely handling customers in mass, following a step-by-step playbook and potentially „handling“ multiple properties, rather than actually interested in assisting on individual issues.
Overall, we were quite excited to stay at this property at first, but the above three points make it hard for us to recommend this experience. Certainly not at the premium price point, despite this being Paris.
The continued inaction of our host coupled with the empty promises make this one of my most disappointing stays on the platform. Unfortunate.