If you have any interest in a clean bed and shower after long travels, look elsewhere.
Our stay was incredibly frustrating and frankly, one of the worst I’ve had with Airbnb. In the end, I only received a 30% discount.
Though we communicated in detail about our arrival with our host the night before, we followed their detailed directions to retrieve the key from the mailbox but it wasn’t there. We had to wait over an hour for the cleaning person to bring it, and we didn’t have a spot to put our luggage during that time. We had to eat at the subpar restaurant next door with our luggage while we waited, and we missed our lunch reservation.
When we finally managed to get into the flat around 3pm, the bed had no sheets or pillowcases. We were oddly expected to sleep on a raw mattress with a quilt over it. There were also no pillowcases on the yellowed pillows and there were no towels in sight.
We then were ask to look around the Airbnb’s various attic and below cabinets for clean linens, but there was nothing but a concerningly damp, soiled hand towel sitting on top what appeared to be once-clean bedsheets. Still no towels or pillowcases.
Finally, we left the Airbnb to explore and we communicated that we left the key in the mailbox so the housekeeper could drop off clean linens in the Airbnb while we were gone.
We arrived to find the once-clean towels sitting in the public mailbox. Absolutely disgusting. Frankly, 16 hours in this Airbnb was 16 hours too many.
The one bright side is that the “host” Damian was fairly responsive to our messages. However, he seemed to have no intimate knowledge of the Airbnb, so I imagine he’s some kind of detached investor.