When we arrived the place was a mess. The cleaning lady was apparently running behind, but we weren’t notified until after our check-in time that this was the case and arrived to find the place absolutely disgusting from the previous tenant. I know that the previous tenant’s disregard for the place is not Claire’s fault, but it would have been nice to know ahead of time, even an hour prior to check in time. Instructions were not clear regarding entry or getting the key, and the apartment itself was not clearly labeled and difficult to find, which can be frustrating after a long trip. Claire was kind and professional in her responses and made plans to have the place cleaned by 8pm (5hrs after check in). I’m sure the place is nice when cleaned, but my girlfriend and I didn’t want to walk around with our luggage for 4 additional hours, didn’t feel comfortable leaving our things in the apartment as suggested due to a lack of trust thus far, and didn’t stick around long enough to find out.