Nico checked on our schedule a couple days before our arrival. We arrived in the evening and were worried if we couldn't arrive on time. He provided clear instruction on how to get to the apartment and greeted us at door. He have prepared lots of information around the neighborhood before you asking any question, he also walked through all the amenities in the apartment. It was very easy to get around from the apartment. He is also very helpful doing some research for our way to the airport by bus. It was relatively painless for us to find where we would want to go after we got there. The place is very cozy and the beds are comfy as well. I stayed there with my family and we were very satisfied with everything there. For check out, since our departure time was later than check out time, Nico also helped us to keep our luggage in the building for our convenience, it was a very pleasant experience staying in this apartment.