Viviana was usually quick to reply to our many questions and though we didn't meet her in person, she was always friendly in her communications with us. The apartment is well designed and we enjoyed our stay there. It is as described, and yes, the staircase was a bit challenging with luggage as others have stated previously! We agree with other reviews in that the location is great - a great bakery just across the street, excellent restaurants, cute shops, and easy walk to the metro station. Thank you for hosting us!