The apartment itself was lovely - spacious, comfortable, bright, and extremely well located.
However, the check-in process was frustrating and disappointing. I indicated our time of arrival to Caroline and she instructed me to request the keys to the apartment from a neighboring coffee shop as she would be out of town. I was told that providing her name would suffice. Unfortunately, it did not. The coffee shop manager refused to hand over the keys. I contacted Caroline immediately via Airbnb and asked her to help (I was not provided her phone number in advance). She did not respond. After waiting miserably in the street with our luggage for about an hour, having contacted Airbnb support for help, Caroline finally stepped in. Having received the keys, we attempted to enter the building using the code provided. Unfortunately, it was incorrect. I had to once again contact Caroline for help. This time, thankfully, she answered promptly.
Due to the unacceptable check-in process, I cannot wholeheartedly recommend Caroline's place.