We arrived at the flat from an 8 hour flight - and Gary was nice enough to check us in early. We were warned that the apartment would not yet be cleaned, but we were ok to drop our stuff - which is just fine and my husband and I appreciated not having to pay to leave our bags elsewhere.
We went out for a bite and came back to the apartment nearly 4 hours later to find the place was still quite filthy. Someone had been in to take the sheets and leave a few rolls of toilet paper, but the apartment hadn’t been cleaned at all. It smelled of cigarette smoke, there was still garbage from the former renter, cigarette butts under the bed, used cups, piss on the bathroom floor, filthy carpets, stained pillows etc. I was in immediate communication with Gary, who did respond promptly although did not want to give me a refund - but rather asked us to wait for the place to be cleaned. We decided to check out immediately and take it up with Airbnb who upon seeing the photos issued us a full refund.
I didn’t want to write this review, I’m really not a high maintenance person, however I was pretty surprised by the service and Gary’s unwillingness to relinquish our money back.