I was not very impressed with this apartment and could not fully recommend it. First the positives; the location of the property is great and the flat itself is cute and charming. Additionally the check in and check out process was straight forward (albeit quite a distance from the property and could be an issue if you arrive late at night or early in the morning as the store hours where the drop box is located opens between 08:00 and 20:00)
I was disappointed with the level of cleanliness and maintenance of the property, which I felt was significantly below par. On check in, there was no toilet paper in the property, nor were there any coffee capsules for the nespresso machine. There were provided when we made contact however. In addition, a vase of dying flowers were on the dining room table with a dead leaf on the table. Although this may seem minor, given that the company charge a cleaning fee and require a hefty additional security deposit it doesn’t seem acceptable. These are all basic expectations of cleanliness that I would expect from any property. In addition to this, a flip flop/thong from another guest was left half underneath the bed making me question what level of cleaning actually had taken place. A laundry bag of dirty bed linen was also left at the foot of the bed for the duration of our visit. I was also concerned that the apartment did not have a broom/brush other than the head of one without a handle. This again, I would suggest is a basic item that one would expect in a property such as this. Finally, I was also concerned that the level of maintenance of the property was not very high. There was a cute floor lamp in the living area that should have 5 bulbs in it. Only 1 of these bulbs worked. Again, not a deal breaker but it doesn’t set a great impression re: the maintenance of the property.
This apartment could be great if cleaned thoroughly with high levels of checking on this standard by the company who manages it. Additionally, the property should be maintained to a high standard with broken items replaced and key basic products such as toilet paper provided. I will add that the company did respond to my concerns and addresses the lack of toilet paper/coffee pods in a timely manner.
I am however still unsure why they require an additional security deposit beyond a regular Airbnb one, especially as I am still awaiting the funds to be appear in my account, although the management company have assured me that they have been released. Again it seems excessive, particularly given the lack of cleanliness and low standard of maintenance of the property. A real shame overall as the property could be stunning if these changes were addressed.