Despite the formalities (filling forms, webpage with check-in instructions etc.), I felt they were unprofessional when it came to real issues:
- There was a power cut-off the last night of my stay and I reported it, then asking I not be disturbed till I checked out the next morning at 9. Before 9 next morning (still no power), someone was turning the key of the door - I got no response when I messaged to ask if it was them. Whoever that was; very creepy and disturbing.
- The checkout time just says before 11, when I reached to drop my keys right after 9, I found the place closed (opens at 10). I rang but got no response and a while later by when I'd walked a bit already, they sent a message saying since I was checking out early, I could leave my keys on the table and send them a picture. Bit naive to expect me to go all the way back and moreover when I said I was leaving at 9 the night before, why not warn me already? Or include in the description that checkout is between 10 and 11!