Unfortunately we never had the chance to meet Sylvie, however her communications with us were precise and almost instant. We had no problem following her instructions as to retrieving the keys and getting into the apartment. The apartment is perfect: sitting in a gated area off a busy, and noisy, boulevard, but exceptionally quiet. It's an oasis of tranquility in the middle of everything within a block or two of 3 metro stations. I hope to meet Sylvie next time we come to Paris.