The loft is really cute. The washer was a big plus for us at the end of our trip. Mallory communicated with me perfectly prior to our trip. However, the day of our arrival we did not have instructions on how to enter the apartment. I notified him of our arrival time the day before. When we arrived we could not get service and had trouble calling. Once we finally got through, they sent a friend who arrived within 20 min. We've used AirBNB all over France without problems and this was not that bad. However, we definitely prefer the owner leaving a key. Mallory's "friend" was actually a strange butler service. Maybe some guests prefer this but we were tired and ready to settle in. The neighborhood is right next to the mall so it was pretty loud on the weekend (but quiet in the apartment). I definitely prefer Le Marais neighborhood in Paris. Much quieter and less touristy. Overall, Mallory was great. I would just suggest a lock box with instructions well in advance over a butler service.