Communication was very spotty with the host and her team. Took them more than a week to be able to get the address/name associated with the apartment so I could get items delivered (they responded the day before checkout) . They also have no wiggle room with making the stay better. I asked for a shower caddy/organizer and a fan (Paris had a heat wave reaching more then 100 degree) they responded by saying that the listing had no such items included. Also the couch is peeling and it creates a mess, they decided to cover the couch with a blanket but it just needs a new couch. Lastly I don’t think anyone from their team did a quality check before check in because there were a lot of simple issues they could have fixed before I arrived like the toaster having paper in it and tongs, shower glass having stains, and a lot of stuff was leftover from the previous guest (including super smelly garlic hidden in the very top shelf in the pantry). This was a last minute booking for me, location was great bed was ok, it is a spacious apartment, but there’s a lot of room for improvement in the hospitality department and maybe going with a third party team for concierge service isn’t the right way to go about this especially since they seem to manage multiple properties based off of their response time.