Upon entering at the specified check in time of 4pm (15 hrs travel from USA) the room was not ready and we thought perhaps someone was still staying there… unmade beds, used towels, dishes, toothpaste in the sink… hopefully no virus.
I contacted the host and a cleaning person was sent at 4:30. We waited outside with our belongings in 15C while the flat (too small to stay inside) was made ready and completed 5:15. The cleaning delay caused the loss of a prepaid excursion for myself and children. I explained this and requested a refund of the cleaning/management fee to cover booking a new excursion. The person corresponding said that they would “speak to the host” and after several attempts to resolve on my part, they were unsympathetic & actually downplayed their false advertising and poor business management.
I then received a request for a 5⭐️ review to obtain super host status. This is the first and only poor experience I’ve had with an Airbnb host. Member since 2015.