Merveil,
Your team consistently dropped the ball. The late check in was unavailable because there was NO lockbox key ; we only gained access to the building because by chance another tenant arrived after 1 hr of waiting with no communication. The apartments WiFi was down and was never fixed. No water was provided in the room either. Sorry for the inconvenience was the only communication; which is frankly unacceptable. All this made for a very disappointing stay!