The location was perfectly adequate but check in was awful. It took over four hours from the time we arrived to open the door. Sandre called a friend from work, who was not listed as a co-host, to try to help open the door. After about an hour and a half of him trying with no success they finally called a locksmith. Sandre was polite during the entire ordeal, but it pretty much ruined our last night in Paris. We had a flight to catch the next morning and did not get into the apartment until around 10:00 PM after having arrived shortly after 5:00 PM. Considering all of the problems we had I thought it was fair to request a 50% refund. Sandre did not respond within 72 hours of the request so I had to escalate the issue with Airbnb. The next day Airbnb called me to say that Sandre had only agreed to 25% because they had called a locksmith and tried to resolve the situation. I understand that unforseen problems can happen, but I think Sandre should have done more to remedy the situation.