Michel was warm, helpful and kind. We could not have asked for more. The listing was as is shown...except we made the mistake of not realizing that we would not be able to stand in the loft. That was our error...not one with the listing. We are 5'10" and taller. The entire apartment was delightful and wifi included made getting around even easier. The neighborhood is full of locals, quiet, and extremely charming. We loved the experience.