The flat itself was in a great location for where we needed to be. It was clean and had most of the things we needed (iron, hangers etc).
There was an initial issue with communication re early check in but that was sorted quickly. We requested a late check out, which was accepted but then I was threatened that the cleaner would come in at 11:30 if I didn’t pay the extra charge before then (even though a 2pm check out had been agreed). I was sleeping at the time so I didn’t really appreciate waking up to that message and the fact that the cleaner could have come in while I was asleep. I was obviously going to pay the additional charge I just hadn’t seen the message at that point.
Overall it was a good experience but communication could have been better to save some unnecessary stress.