My friend and I stayed at this Airbnb for one week. The only positive part of the experience is the location. The apartment is located in a very central and convenient area.
But other than that it was a HORRIBLE stay. I feel the obligation to reveal the real living situation in the apartment for future reference :
1. Many ‘tricks’ and ‘rules’ were NOT told in advance. We were told the afternoon of our check-in day that no towel is included. The rent for the towel will be 40 euro. Insane!
2. Can you imagine the SHOCK to see a stranger appear in the apartment at 8am when you get up?The host gave us the impression that she lives in the apartment by herself. But in fact her boyfriend also stayed there overnight from time to time without giving any notifications to us (2 girls). In addition, 56m2 is indeed too crowded for 4 people.
3. She asked us, as guests who are already paying the cleaning fee, to clean the toilet in the middle of our stay, and clean up the apartment when we leave. On the top of that, it was not communicated (in advance) nicely, but sent to us as an ORDER. And despite talking about the cleanliness, the other sanitary condition in the apartment was worrying. There were hairs on the blanket the day when we arrived. There were always dirty dishes in the kitchen during our stay.
4. We were asked NOT to make noise after 10 pm, because it interferes with her sleep. But her bedtime is super irregular anyways, sometimes 10pm, sometimes 12am or later. Furthermore, I believe as tourists we are not that late, as we usually go back home at around 10 pm, and showers before midnight.
5. The hair dryer mysteriously disappeared for the later half of our stay. The owner will only give it to us when we ask to borrow it. But for the time she was not in the apartment there is no way to reach out to her and find/use the hair dryer.
Overall, I believe the host has a false image about how the airbnb business works. When I booked the Airbnb, there were 7 reviews related to the apartments and the average rating was quite high. Later on I figured out that actually there were 35 reviews under her host page (hidden from the apartment page) and many of those are 1 or 2 stars reviews. I hope she learns from this review, and improves her communication skills and service quality, instead of hiding it again. And maybe taking the time to rethink about if her apartment size and noise protection is suitable for airbnb. Afterall, it is odd that a host is asking the tourist, who is already paying for the ‘service’, to plan the tourist's events around her lifestyle.
And I hope this is useful for you, who are thinking about booking this apartment.