My first room smelled overwhelmingly of raw sewage. It hit me the minute I stepped in the room (c14) and was unbearable. I opened the windows (keep in mind this is in January—winter) to help with the smell as I needed to work on my laptop for a time sensitive matter and there was wifi. After an hour, I closed the window and the room still stunk of shit. I checked the room to see where it may have been coming from, and discovered the smell was emanating from the bathroom sink. Disgusted, I asked the front desk worker if I could have a new room. He acquiesced. The front desk worker had excellent customer service and was very welcoming, but he did not wear a mask. In my new room, there was no heat. I lay under the covers, in two layers of my own clothes, trying to sleep but couldn’t—I was shivering. The radiator knob was turned on but the radiator was ice cold. I left the room to find a worker to see if they could assist. The first worker I saw was not wearing a mask and did not speak English, but understood what I needed after I demonstrated myself shivering. He called someone and spoke to them in French. I returned to my room, put on my shoes and went back downstairs to the front desk to ask about the heat. The front desk worker assured me it would kick on in 10 mins. No one in the lobby was wearing a mask. I went back to my room, waited for 10 minutes, was still shivering, and decided it was enough. I packed my bags and left. While walking out of the hotel, I noticed that suddenly all the workers in the lobby were wearing masks—and someone who hadn’t been there before, a tall man, was wearing a mask and inquiring to me why I was leaving. I told him I didn’t feel comfortable there. I was at this hotel for less than 3 hours, and Airbnb/this facility charged me £150 euro for the privilege. Do not recommend.