Place was easily accessible but slightly difficult to locate and reach. However Magguy wasn’t very flexible or helpful with queries, even when she did, she didn’t appear particularly pleased with the requests for information and assistance. Wasn’t very approachable, even though she lived at the venue. Communication was poor and a challenge, both chat and in person communication was misinterpreted. Poor with English communication and comprehension, which made conversations very awkward and difficult. Rarely smiled. Wasn’t warm. However did help with storing the luggage after checkout for some time.