When we arrrived, one of Nicholas' colleagues was waiting for us. He helped us with getting all of our luggage upstairs and showed us around. He made sure we knew where everything was in the apartment and he made sure we had everything we needed before he left. The apartment was just as pictures show. Actually, it was bigger than I thought and had plenty of room for my party of seven which included three adults and four children. The apartment was very clean and I was very happy. They even had a bottle of champagne, bottle of water, macaroons and Coca-Cola's with "Miami" on them (we are from Miami). Which shows that they paid attention to detail and that made us feel very welcomed. Nicholas and his colleagues made sure to check in on us multiple times during our stay. We even received housekeeping service midway through our stay since we were staying for such a long time and that was great. Having a washer and dryer accessible in the apartment made it very convenient for us especially because we have children. The location was great we were able to walk to many places. We had lots of options for dining and they were lots of options for grocery stores as well. Overall I am extremely pleased with my experience at the apartment and would recommend it to everyone.