Charles was very responsive. The apartment was very charming and clean. Heating system worked very well. Good location! Located on a relatively quiet street. There is a little pizza place on the corner and a boulangerie right our the front door. Close to metro station for easy access of all the city has to offer. Surrounding areas offered great restaurants, bars and shopping. This apartment has two roomy bedrooms. One bedroom has a king bed and the other bedroom has a queen bed. The king mattress is in dire need of replacement or reinforcement at the bed frame as its a temperpedic . In fairness, we never alerted Charles about the condition of the bed because there were only two of us and we were able to utilize the other room, however, if both rooms were needed we would not have been comfortable. The bed linens were soft and comfortable and the apartment overall was charming and fit all of our needs. Ample towels also a perk! I would certainly recommend and stay here again.