The apartment was not ready/equipped for rental. Promised amenities were not provided (I.e. there was no toilet paper in the apartment upon arrival.) Kitchen and dishes were dirty, the TV did not work, and there was a water leak in the 2nd bedroom closet that leaked onto our clothes.
The host responded but never took action to address issues. I believe this is a corporate-owned/operated Airbnb, and service is usually better for private-owned Airbnb.