I gave Michelle and her apartment 5-stars in every category. First, her level of communication was outstanding. We had just come from a rental in London which had not been a good experience for many reasons. Michelle communicated with us well in advance of our rental. There was also someone at the apartment to meet us and show us how everything worked -- and everything actually worked! Michelle had a book with information ranging from the local grocery stores and restaurants to user manuals for the washer/dryer. When we arrived, the apartment was immaculate and well-supplied. We had to cook dinner one night and had all the tools needed. The bed was extremely comfortable. The location of the apartment was perfect for us. The metro and bus stops that we used were all within 3-blocks of the apartment. I would definitely rent Michelle's apartment again.