Check in: had to walk with my luggage to another location to pick up keys, engage with a shopkeeper who seemed very uneasy and walk through crowded sidewalks to the apartment. I then arrived to the actual property at 4pm and realized it hadn’t been cleaned. There were dirty towels on the floor, dish in the sink, bed had been slept in, hair on counter etc. I was messaging the host trying to figure out what to do (I was traveling alone). Suddenly I heard a key in the door and someone coming in. My heart was racing and I could not move. It ended up being a housekeeper, we used a translation app to communicate and she said she would clean for 40 minutes and then I could return. I did that and the apartment wasn’t ready until 6pm (not her fault, I heard her on the phone with the host company). So I couldn’t even shower or get ready for Saturday night in Paris, a trip I planned for months. I told the host all this and they are only refunding me $16. Also, water got cold after literally 5 minutes in the shower.