This Airbnb is in a great location and place was very clean. Reason for this rating is because WiFi was not working and certain things were not explained to us. The shower was very difficult to change the temperature due to the knob. We told her about these issues and eventually with a struggle figured out the shower. The WiFi unfortunately was never resolved. We met someone else through a third party company that did no explaining on how to work the washer / heater and told us to only use 1 key to lock the door. When we left we informed Farrah that we could not lock the door from the inside and we left the keys on the counter as directed. We were told this is fine and closed the door then left. After this she said the cleaners informed her the door was left open and was distraught. We informed her the lock from inside did not work and we told her this before we left. I’m not sure if she visits her apartment very much or if it’s just taken care of by the 3rd party but there is clearly things that need to be fixed.