Hi.
First thing first: the apartment is exactly as described. It is very well located, it was clean and nice. The building is old (like many in Paris) but the apartment is was renovated recently. The check-in went without any problem and Marie was always available to communicate.
My experience went wrong when, on the second day of the staying (being away in Disneyland and not using the apartment that night) I receive a message about water problems on the building. The apartment was checked (with my permission) and everything was ok. The next day (while I was yet at Disneyland) I receive a new message that there were more complains about water flood in the neighbors, that the water had been cut in the apartment and that we had to move out. So I found myself in the awful situation of had to move out in an unknown city (with my wife and kids) with no place to go. Marie has given permission to stay that night there but without any water. It was a night without sleep trying to find a new place (Airbnb suggest some places) but it’s was up to me to choose, check availability, reserve, confirm the reserve, find the correct location, discover how to reach that new place, pack again and move out. Lost that night and the next day trying to fix things. I’m full aware that it was not Marie fault but it was not my fault! All the complains happen when we were not using the apartment. Also the apartment was checked to see if I had left water running (I had not!). In the end I was (and my family) the one that has, truly, suffer prejudice on my staying. I receive a full refund of the night not used and 50% of the night I stay there without any water. But the ownership of the resolution of a situation that you didn’t create is yours alone.
So, in resume: it was not Marie fault (we like our experience with her) but our experience in this apartment was not a nice one. The apartment has an excellent localization, my initial expectations were fully positive but the memory of it has left a bitter taste on our memory.
Regards,
Ricardo