Though our stay was not a 4-star experience, I am rating it as that because I understand that things, out of our control, happen. It's how we respond to those things and how we are leading up to those things, that make us who we are. I was almost not going to leave a review at all but then thought that I owe it to future people staying at this apt. Let me first say that Jacques, from the beginning, was very kind and attentive to our booking. He was always very responsive to all of our messages. He gave detailed instructions on how to arrive to his apt from the metro as well as how to get to the airport from the apt. The issue we had with this apt is that it was left dirty from the previous rental... used towels on the floor, trashcan full, bed dirty. There was nothing clean for us. Upon arriving to this mess, I messaged Jacques/Elene. Elene responded very quickly and was very apologetic. Apparently, the cleaning crew did not come as scheduled so the apt was left messy. Elene offered to have it cleaned the next day so we could stay there and she would give a full refund. I would have accepted this offer but we had plans beginning early the next morning and we could not carry our bags around since we would have had to check out of the hotel. We ended up finding a hotel for our entire two night stay. As Elene said she would, we received a full refund the very next day. I understand things happen and although I was very upset that our first night in Paris ended up being a hunt for a hotel instead of sitting somewhere enjoying a cafe, the issue was resolved quickly and with sincerity. I believe that this apt stay could have been a great one, it just wasn't our night for it