The apartment itself and the neighborhood were wonderful! The two separate spaces worked well for my families trip with my parents.
However, communication was frustrating. Theo did not provide check in/access instructions and when I figured that out the afternoon of our reservation I messaged right away. We did not get a response before we arrived in Paris at 9pm that night. The phone number went to an office with business hours only. We were stranded with our five month old baby outside for over an hour before we were able to get support through Airbnb customer service to find the host.
We received a “welcome message” with a neighborhood guide five days into our stay.
When we checked out, our key box access was programmed for the wrong day so we could not open it to leave the key. I sent photos and messages showing where we left it. A few hours later I got a message from Theo asking why we hadn’t left the key. Obviously he hadn’t read our messages to him from that morning.