Natalie was very welcoming and the place was like described on the website. However, you cannot take a hot shower for more than two minutes. We had to cut our stay short because the apartment has a problem with the energy power. The appliances only work if you turn each of them on separately and with the lights off. We had to cook in the dark and I couldn't blow dry my hair for more than 30 seconds. The location is good and I only recommend this place if you do not take longer than two minutes to wash your hair (I had to wash my hair in the sink so I could take a 2 minute hot shower afterwards), and do not intend to cook or microwave anything in the apartment. Natalie was helpful but we just couldn't stay there. It is also important to notice there is no Wi-Fi and the place is on the seventh floor. You must have good cardio to handle going up the stairs (there is no elevador). Minor issues: The bed is very close to the ceiling, if you want to use the toilet in the middle of the night you need to get dressed because the toilet is shared with all other apartments on that floor, outside the suite. There was a strong smell of sewage when using the shower at certain times.