This was my first experience with Airbnb. Anne was very accommodating. We arrived late at night and due to delays, we were an hour later than anticipated. I appreciated the time that she took to give directions on how to get to her place. It was a pleasant surprise to find that she spoke perfect English! Note that the room is 3 stories up and the stairs are a bit narrow. We have very heavy suitcases and that was a surprise to us. Anne was very nice to help me with my bag (unfortunately it was the heaviest).