I always call Shelley to help me with some problem and Shelley is very kind and helpful. The location is perfectly safe and convenient. It is a perfect place for a traveller if you travel alone. It was like a maze to enter the room, it seems a little challenging game for me. It is interesting but it cost me a lot of time to find my flat. And Shelly is helpful, kept talking to me until I solve the problem. It was hard to close the door which annoyed me, but the household fixed it immediately. Anyway,it was a funny experience in Shelley's flat.