This is going to be particularly painful review to write, as I have generally only had positive words to say about my AirBnB experiences. I guess the number '13' (which is where this trip ranks) was truly an unlucky one. I will try to be as fair as possible in this review and disclose as much as possible, so potential future guests can make an informed decision. But I will not hide my very high level of frustration, that may color this review (so apologies in advance for this) Pre-arrival, communication was generally curt and helpful. We agreed on an early check-in time (1.30PM CET) - which is clearly documented in the messaging exchange. When I was in the taxi to the flat from Gare Du Nord, I informed my host of my impending arrival and he said that he had mixed me up with someone else - and could only get there for 4PM. This isn't a great opener, but after some back and forth - to my host's credit - he made it at 3PM and was sincerely apologetic. We brushed that off and I got settled into the flat. The host generally explained the needful for the apartment, but was quite vague with the operation of certain appliances, namely the washing machine (the crux of the matter here). Also, we both noticed that the espresso machine capsules were missing. The host promised he would get some on his way out, but sent me a message later saying that he had forgotten. Sloppiness yes, but then again nothing too major. Now onto the main issue. On Monday - the day before my check-out - I called the host to ensure I had everything right about the operation of the machine - I had one question about the detergent and dispenser, because this is one ATYPICAL machine. Note that there was absolutely nowhere any indication on the operation of the machine or instruction manuals left behind. The appliance was a top-load style washing machine with a vertical spin (so neither the typical washing machine you see in households nor the more industrial version you see in, say, US dorm rooms) - and there is apparently a step I had to magically know about: after putting my clothes in the basin, I was supposed to rotate the basin and then close the lid. Given the absence of any indication otherwise (and when I spoke to the host), this was not mentioned to me. As a result, the machine got stuck and my (dirty) clothes stayed in there. Given this trip was a leg of a longer trip, I was stuck with no choice but to buy more clothes. I wasted 3-4 hours of my say subsequent to the accident arguing with the hosts, who constantly claimed that this was my error. Yes, the error (and potential damage to the machine) was caused by my missing of a step in the operation of the machine but, to any objective third party,...