Sophia is a lovely, charming and very honest person. She made us feel very welcome and gave us an informative introduction of the apartment. She had a manual in English on how to use all the appliances and a drawer full of Paris guides. She speaks English very well, but I was too jet lagged to catch everything. When I emailed her my questions the next day, she answered them completely and even offered to personally come by to help. I greatly appreciate the fact that she had provided almost everything one could need in an apartment, even food spices and laundry soap. She is a prize of a woman and landlady.