Agnes must be honest by letting people know in the description that the keys are not in a lockbox at the apartment. The keys are at another hotel, which is a 8 minutes walk away. So, please be prepared to walk to another hotel with your luggages and walk back to the apartment. Unfortunately, I only knew about this after booking the apartment. I also do not appreciate the fact that I had to open up the sofa bed and put on pillow cases, bedsheet and quilt covers myself after a 14 hour flight with 2 children. The host already knows that there will be 4 of us yet did not prepare the sofa bed. I was exhausted and find it very disappointing. My children also found bunches of hair in their quilt cover that night. I’m sorry to say that the location is the only thing that is acceptable about this place. I hope the host can improve for other guests in future.