Check-in was terrible! They made us accept a late checkin time and then weren’t even there to help? There was no note to go left up stairs - we walked to the fifth floor on the right with our bags for nothing!? I am 65 years old - the tiny « staircase » to the bed is not SAFE nor easy for someone my age! They should warn people of this? The Toilet paper ran out before dinner time!? There was no replacement to be found - That is inexcusable. We had to use paper towels? They did NOT tell us how difficult the door is to open - we almost missed the Opera because of that. I had to text and call several times to get it open. The building is under construction with bad smells and noise - they should warn people about this too?
Bed was noisy. Bathroom was so small I couldn’t close the doors or open the shower or even see in the mirror very easily. Only 1 at a time in that tiny space. Hot water did not last through a second shower!?! In the USA the staircase to the bed would be considered too dangerous for public rental.