They “canceled” the reservation by mail 1 hour before the check in.
I called them because I saw the email when I was about to send a message about our smart lock because we were outside and they told me (because is an agency is not even a Host) that they had to canceled it and I HAD to communicate with Airbnb to ask them a full refund because apparently them couldn’t do it. So on top of not getting the place and try to reserve another place to stay (of course if is the same day the reservation it will be more expensive) I had to do my research and see that they HAVE to MAKE IT THE CANCELLATION !!!!! So called again and tell them and again saying that they had a “problem” with the cancellation process. Finally I called Airbnb and today I received a message telling me I will received my full refund in 3-5 days in my bank account.
PLEASE RESERVE ANOTHER PLACE DONT WASTE YOUR MONEY AND TIME IN THIS PLACE THAT THEY CANCELED YOU IN THE LAST MIN LITERALLY.