At the time of the check in, on Monday 21/2/2022 at 15:00, we tried to find the key of the apartment at the mini market you told us with the code you have sent us. We lost an hour there because the key was not in the mini market having at the same time a taxi waiting with our suitcases. The taxi charged us 100 euros. The man in the mini market was very rude and he did not know where we could find the key. We thought we have been robbed (electronic crime). After that we went to 34 rue Feydau, Île-de-France 75002 , and we rang any bell in the building. Eventually a housekeeper opened us. The apartment was ready late in the afternoon.If we had not find the housekeeper, they would have taken all our money and we would have never find the apartment
We called Checkmyguest (The guest actually) many times, when we were searching for the keys, in the phone they sent us but nobody ansewrs. We also sent them a lot of messages and calles in the watch up they gave us and they also did not answer. The apartment was nice but the service was owfull.