We found the apartment comfortable. The lift was working upon our arrival and departure which made things easier with luggage. It did stop working during our stay and someone fixed it the same day. The A/C was great considering we were there during the 100 temps heat wave. A secure parking spot inside the courtyard was also great. We were a family of 4, with 2 adult kids. Our daughter found the sofa bed more comfortable than the loft. The unit has 2 full baths and a washer/dryer combo. Communication was great and I would recommend this unit.