Carole is a great communicator and very accommodating - when we had to check in early, she tried her best to accommodate and we were able to check in early thanks to her. The place is centrally located, clean but alas a little small. It is up four flights of stairs (not recommended if you have lots of luggage) but the space is convenient, charming and great for a single traveler or couple. The hot water can take a little while to heat up and you may have to fiddle around to make space but otherwise there was no qualms with the spot. Location was fantastic.