Denise was very responsive prior to our departure and during our stay. We had a problem with the taxi upon arrival and Denise took care of it. She met us at the apartment and provide us with maps and bus routes and gave us directions to places we wanted to go. The apartment was roomy enough for the 5 of us. It was clean and well supplied with many conveniences. The location was in a nice neighborhood and away from any tourist congestion. The bus stop was right around the corner. Denise arranged fro a taxi on our day of departure. We would not hesitate in staying there again.