although we did not really met Eloise everything went excellent. Her two apartments which are next to each other were just as described. The keys were easily picked up and Is(?) was friendly and very nice and helpful. This was much better than getting 5 hotel rooms. We could get back at night and eat and talk about what we had done that day.The washer was used a lot. Everything that was needed was at the apartment from toilet plungers to dish washing soap. The only thing that would have made it better was the heat was excessive. As the other reviews stated outstanding location unbelievablely close to everything. We needed arrangements that were different and Eloise was more than willing to help. I just wish I would have understood how it all worked, I wouldn't have been so uptight about contact with Eloise.