The communication with Laetitia was excellent. We have troubles arriving on the time we accorded due to flight issues but she was very comprehensive. She also gave us some helpful tips of the city and made possible our check-out at the time we needed to leave. The apartment is really cozy, clean and exactly how it is in the photos. The only inconvenient was that there was only one bed and we could not sleep on the sofa but the bed was really big and comfy so it was not a problem at the end. It is also very good conected by bus so we did not have to use the metro. Overall it is a great option.