There were multiple stains (possibly blood) on the sheets when we first arrived. We notified the host immediately but they were unable to swap the sheets until the following day. They offered 20 euros but never delivered on that.
We also didn't have hot water at the start though they did fix that after a few hours.
Overall the host isn't very communicative (it's clearly a big company behind it) some other person employed by Sophie greeted us.
The air bnb lacked simple amenities like soap or paper towels. The ceiling in the bedroom is also quite low (6-2 and you will definitely hit your head)