Quentin was great. He sent us messages before our arrival detailing how to get into the apartment. He also organized a meet with us and his apartment manager Percy so that she was waiting for us to hand the keys over when we made it to the apartment. Thankfully that went extremely smoothly for us. Additionally the apartment itself was exactly as pictured if not better than expected with high end appliances and soft comfortable bedding. The two bedrooms and bathrooms were especially key for my family of four so that we didn't have to wake each other up in the middle of the night. Because we stayed in Paris for 10 days, the laundry machine ended up being super useful and allowed us to pack fewer clothes. The only downside was that the elevator happened to be broken the weeks we were there which made carrying luggage, strollers and baby much more difficult (the apt is on the 3rd floor). That being said overall we loved the apartment and would highly recommend it to our friends and family.