Louise was extremely helpful and prompt to reply to questions prior to booking, during the waiting time and during access. In all areas she was an excellent host but, if considered of importance to those considering this apartment, I would check to make sure the building work going on in front of the apartment and throughout the entrance area to the apartments which impacts significantly on the entrance in particular is completed. This was an inconvenience to us as it impacted on moving luggage in and out and also access to the apartment. However, this will be of less concern to some. Generally though, when you book an apartment you don't expect it to be affected so closely by building work. Overall this apartment was in an excellent location and was clean and well equipped.