The Good: The apartment is in a decent area and very close to Gard du Nord, so you can easily access almost all of Paris. It’s a large apartment, easily suitable for 4 people, however I would not suggest staying longer than a couple of days (see the bad below). The apartment is well appointed and has interesting choice for furniture and decorations. The Wi-Fi was consistent, strong, and worked throughout the home. Four bottles of water were left which was a nice touch.
The neutral: Keep in mind that this apartment is someone’s home. So you’ll find kids toys, lots of books, drawings, kids paintings, family photos, etc throughout the house. This isn’t a good or bad thing, just something to note.
The Bad: It started with a delayed check-in of 2 hours. I asked for an early check-in, but was told I had to check-in at 3pm because it was being cleaned and prepared, ok, no problem. At 2:59pm, as I’m 5 minutes away from getting the keys, I get a message saying I cannot check in until 5pm. Okay, no problem - they even paid for baggage storage which was nice. Where you get the keys is about a 10 minute walk from the apartment in a laundry mat…This apartment will only give you one set of keys and it includes both a fob and a key, so if you’re traveling with a group, understand that you all need to get home at the same time, or make sure someone is home to walk down the 3 flights of stairs to let you in. They were completely not accommodating and fairly rude when I asked for another set of keys.
The apartment had multiple issues of cleanliness. The toilet room continuously smelled of urine and there was no spray or cleaner for us to get rid of it. In the wash room, there was a laundry bin full of wet and smelly towels (not ours). The dishwasher was completely full of dirty dishes when we entered, and there was also no trash bags in the bins, or anywhere in the house. All of the beds were not made, and we had to put the duvet covers onto the duvets ourselves. The towels we were given were brand new, super cheap and thin, and tiny. No bath towels were around (all of them were dirty in the basket).
There is a church across the street and it is under construction along with the roads surrounding the building. The construction started at 7am each morning with jack hammers and trucks. This isn’t the fault of the management, but it should’ve been made clear that construction is being done and noise will be an issue.
When I mentioned all of the issues, the management team did nothing to resolve the problems. Because of so many issues, I asked if I could have a late check out, as I saw their availability was empty for the next 2 days. They told me no, I had to be out by 11am because they cannot change the cleaner’s times. I said okay, I understand, can you at least pay for my baggage to be stored again as you did when my check in was delayed? They said no they won’t pay. So not only was the place dirty and unequipped, the management team provided zero hospitality to right any of the wrongs.
This place has a lot of potential, but unfortunately the management team made this stay underwhelming. For the price, you can get a lot more in the area.