We turned up at 4pm which already is quite a late check in time, to be told by the cleaner that she’s rostered into work from 3pm -6.30pm , so we had to leave with our young children and come back at 6.30pm
We found the washing machine was broken on the second arrival , so we informed the owners straight away ,who said they are aware of it ,but didn’t think to tell us, so now our clothes are stuck in this broken washing machine as the door won’t open on it ( we had just moved from a hotel to this apartment for the reason of using a washing machine).we managed to get the clothes put on our last day of the stay.
the owners did not respond to us again after the washing machine problem , we had to message them again telling them that the hot water didn’t work either, but that went on deaf ears to.
So late check in , no washing machine, now no clothes, no hot water
The worse thing about the property is there is a balcony in the middle of the apartment and if a child opens the door on it , which is easy to do , they can go over this balcony and your on the 5th floor, it’s totally unsafe.