Johanna was really rude to us during the check in process and made this whole experience very uncomfortable. Later when I asked her for an extra set of keys she said they can’t bring it for us even though the agent that we saw at the apartment said he can bring one for us the next day. Then I asked for another set of pillows and Blanket since the sheets and pillows were so old and she said “for the moment i dont have extras l am waiting or a new delivery order with some stuffs for the winter. You can put the heater more hot if is necessary” I have never experienced this anywhere and I asked her to transfer me to another host since their company has other hosts that manage other apartments and that’s when she said she can bring me blanket and pillows which I appreciated.
The apartment was okay in general but I just wish we had a better experience. The location is good but it was very loud at night. The mattresses were so uncomfortable and the shower didn’t have hot water.