Ok I start with the good points during my one week stay: upon arrival, she offered me tea and we had a good conversation. The room was big, the bed was comfortable, and I had fast wi-fi. I didn't have any problems with the keys.
Now the negative points:
1- The MAIN PROBLEM IS "BATHROOM"! There is no radiator or heating device in the bathroom. When I asked her about the heating, she said that there is a problem with the heating system and she cannot do anything about it because she is not the owner, so the bathroom is cold. Although the water is hot, you will be shivering when you are taking a shower (you must be super fast! ). It's very small and I felt a moisture smell from the bathroom whenever I entered the house. Also, in the first day, water was not passed in the sink, and the water is not always hot.
2- Disrespectful behaviour and irresponsibility: I give you some facts in the following:
2-a) when the toilet paper was finished, she did not replace it for one day! When I told her that it's finished, she said "yes, YOU finished it!" ok, she said sorry and it's her fault, but she replaced the toilet paper with the kitchen papers! Yes, she asked me if it's ok for me and I said yes, because it was better than nothing!
2-b) Another fact: before arrival, I told her that I will arrive around 8 pm which is an estimate. I arrived at 7:30 and texted her that how can I enter. She did not respond and I was waiting for 10 minutes until one of the residents came in. When finally she opened the door, she didn't expect me to arrive earlier and told me to wait outside until she make the room ready, so I was waiting for about 5 more minutes.
In addition, the instructions in her airbnb profile to enter the building are only in French.
2-c) Another fact is about entrance to the room without permission: There was a heater in the room and one day I forgot to turn it off because I was in hurry. When I returned, she told me that she entered my room (without my permission) to turn it off, although she had my number and at least could inform me before she wanted to enter (I was near the house 15 mins by walk and even could return if there was an emergency). Again she appologized, but this behaviour is not expected from a host.
2-d) Next fact: We had a discussion about the heating problem and she tried to blame me (although she is trying to be nice and say "no I'm not blaming anyone") for this problem because I increased the temperature of the heating device in the room. Note that SHE ALREADY TOLD ME THAT THE BATHROOM HEATING SYSTEM HAS A PROBLEM!
2-e) Another fact that is less important is that she gave me an electrical boiler for the tea, and a glass, but how can I wash the glass and fill the boiler in the morning when she is sleeping in the kitchen!
In the check-out, she asked me if everything was ok and I said yes because I wanted to avoid having a discussion with her!
In summary, I would say that Clemence is a nice girl, but not a nice host. I would not recommend this place for more than two days.