Caroline was very friendly and she was flexible in accommodating our early morning check in, in which we really appreciate. The apartment was exactly as shown in pictures. It was comfortable and clean. Good location with metro station/restaurants/bakeries/grocery stores all within 10 minutes walk. safe neighbourhood. The only downside was the noise level at night. Although the apartment is on a small street with not that much traffic, we can easily hear cars drive by and people talking outside, even with the window closed.