We had problems getting into the house because it was when she worked and stood outside in the rain for 20 minutes before another tenant let us in. Apparently the previous guest broke the shower area and we could not shower but when I asked for a cup to wash our hair she cut open a plastic bottle in half and we were not allowed to use hot water. We came out of the rain and finally got into the house but in hurrying we left the key in the door and finally the husband showed up and was irritated that we did so. In his defense I would of been also but once I understood the situation I would of been forgiving. He was not and was impolite the rest of our stay. For her part she tried to make it better and even offered us rice. We caught them at a bad time because as you can read elsewhere most people had a good stay. Just do not get him upset at you.