We were unable to stay at the location because the cafe where we were supposed to pick up the keys was closed. The host, Pierre, did not tell us this and had us go to the location twice in an attempt to pick up the keys. He volunteered to have the cleaning company bring the keys to us and they never showed up. He then told us we would have to wait until the following day to retrieve the keys. It was a disaster. We had to book a very expensive hotel last minute while we waited for over an hour in the lobby of Pierre’s apartment building with all of our luggage. Fortunately, we got a full refund but the inconvenience and the unexpected additional money we had to pay was extremely problematic. The host should have been in contact with the company he’s using to keep the keys. It was ridiculous.