When you see triple room you imagine 3 beds and not a bed that can be added in a normal room. I have asked quickly to be reimbursed by messages. I never had a conversation out of Airbnb with this hotel but I only got answers to my questions that were worrying me a lot. I realised the place had no good reviews after I booked it and was even wondering why you are not more alerted by Airbnb when a place has not all good comments ... anyway with a kid I did not wanted to have a bad experience and when I saw from outside where the hotel was it was decided we had to go to a proper hotel and not this Airbnb ... this place should not be on Airbnb to me I think is not a place for business like that ... expensive and not well rented... Airbnb would me more of a place where private can rent their flat and even better when you can get to know local people and not hotels and so on... anyway if i where you I would have made a commercial gesture with me or a reimbursement ... they made their choice of ale has feel not confortable and that for me is a bad point for a commercial activity. Then I did not had the chance to talk to them by phone or see them personally only via Airbnb messages and I have seen the place that was supposed to be our room facing the road. (I learned from Airbnb that it is important to let the people solve their problem together and that when you have booked a place even 5 Minutes later you can not change your mind so I have lost 200 euros )