when i arrived i called Dominique to let her know i was there and asked how to get in, she simply told me she wasn't going to tell me over the phone and i had to go through my messages and check for instructions. I would have really appreciated just being told over the phone which would have taken about 1 minute to explain. Instead it took about 15 mins for me to get inside. Then i was a bit disappointed because the listing said we had booked a loft room but we were given a different room. The room was very clean and nicely decorated but really cold. The bathroom was also nice but the drain was blocked so could only shower for about 1 minute. We didnt realise they were also living there and when we wanted to use the living room they were not happy about it and complained. If we would have known beforehand we maybe would have booked somewhere else. Overall apartment is nice but generally we felt unwelcome and uncomfortable.