The communication was great! Valerie always replied my messages promptly. The location was perfect. Though apartment itself in general was clean, it needs some fix-ups. The wooden counter surrounding the sink in the kitchen looked rotten and moldy, and there was some funky smell in the kitchen area. There were a couple loose tiles in the bathroom which was probably not safe for little children. The biggest problem we had was about the washer and dryer. The two sets of washers/dryers were in the hallway, and they were shared by all residents in five apartments on the same floor. Plus, the family own cleaning crew of the Airbnbs used the washers/dryers to do laundry nonstop, we were not able to do ours for days. I had to contact the owner of the crew to ask for a time slot to wash our clothes. The main reason we rented an Airbnb and not stayed in a hotel was because we planned on doing laundry during our vacation. Not able to use them made it very inconvenient for us.