Bertrand's home was pleasant, clean, and close to the places that we wanted to visit. Communication was great until arriving at the apartment. Bertrand was not able to be there to greet us, but rather left instructions as to how to find and enter the home. However, upon arrival, we were not able to get the door open and had to wait outside for an hour until Bertrand was able to return our calls. Once he did, he was able to send a video and explain how to enter the home. Other than that mishap, the entire was delightful.