Summary: Nice apartment ruined by a totally incompetent management company.
Negatives:
- Despite giving advance notice of arrival time (3-4pm) we couldn't access the property, we were not provided with an access code so we were stuck waiting in the cold (it was 2C / snowing). No answer to any of the phone calls. After speaking to Airbnb in London 3 times we finally got the access code.
- Were supposed to be met at the apartment by someone to check us in, no one turned up
- We booked the apartment on the basis of having a travel cot (this was also pre-confirmed before booking, then 1 week before arrival, and 1 day before arrival). We were only provided with a metal frame with no mattress, so nowhere for our baby to sleep.
- No answers to phone calls to mgt company. They promised would be resolved on day 2. Nothing happened on day 2.
We were provided with a 50% refund by airbnb as a result of these issues. I would suggest others avoid booking if Check My Guest are still the management company.
Positives:
- Nice apartment, the basement TV room is great, good bathroom by Paris standards. Shame there is no natural light.
- Location is excellent
- Kitchen equipped enough for simple meals/breakfast but lots nearby