I stayed here for 6 weeks, and anytime I had an issue, Patrick and Olivier were very quick in communicating with me. The apartment itself is great. Very quiet building on a quiet street even though it's so centrally located. I don't cook much, but the kitchen was well equipped for basic meals. Bed is on the firm side if that matters to you. Television had BBC and a few other English channels. I like Indian and Thai food, so Patrick also gave me some great local restaurant recommendations. He was a wonderful host. Can't recommend highly enough.