We didn't get to meet Olivier personally as he is working out of the country, but Damien was there right on time to let us in & get us acquainted with the room. And if we had any problems or questions, I could message Olivier & he would get right back to us.
The room was clean & very nice! We loved everything about it! It's small, but functional. Olivier has thought of everything: hair dryer and even a hair straightener/flat-iron and any hygiene products a man or woman might need. The computer tablet in the room was really convenient.
Although we had some connectivity issues with the cell phone when out & about and then found out that it only dials certain countries. Which meant that I couldn't call my husband's phone because it's an Italian number and when our flights were cancelled, I couldn't call Easyjet's because it's a special line. But it was very helpful to use for it's maps when trying to find something. We used that feature a lot!
But other than the cell phone frustrations, we had a fantastic stay! It was like a temporary home, close to metro lines with lots of shops and restaurants in the neighborhood. Olivier's room guide is incredibly helpful for everything from using the TV to watch movies or shows he has stored on it, to finding a restaurant or attraction. The area felt very safe & the building was secure. It requires key card entry scans at 2 different doors before ever being able to even reach the elevators. And of course the room had great views and the bottle of champagne was a nice touch too! If we ever come back to Paris, we would definitely stay there again! Thank you, Olivier!