This company Marie uses false advertising and lies in order to aquire bookings.
The item in question that’s supposedly “missing” appears to be a candle- maybe a guest burned it? Why leave candles out if they’re not to be used.
We stayed three nights, never had a working lift, Wi-Fi was out the entire time, the linens were dirty etc, there were no paper products, no coffee, no shower products, no soap, dish or hand wash. They left piles of wet + dirty clothing next to the washing machine. There was one key, no self checkin or lock box as advertised. No sponges to wash dishes with and no detergent to do laundry. Additionally, all of the art in the apartment was stacked on the floor when we arrived, ended up leaning five or six pieces against a wall. Also, the bathroom with the bathtub has unsafely low ceilings, unless you’re 4 feet tall you must duck down- beware.
The smoke alarms did not work. The women that checked us in were rude, unwelcoming, dismissive and negligent. We contacted Airbnb and spoke to the Marie team at checkout. The lies and false listing are a disgrace to the platform.
My husband has a broken leg and helping him up all of those stairs should have never needed to happened. If the elevator was broken Marie has a responsibility to let guests know.
As a super hosts ourselves, we are always very concsience and respectful of the homes we rent. This Marie team appears to be a “concierge” that supports negligence, inaccuracy and dangerous environments. We were accused of breaking an item that never existed.
As advertised, but not supplied there was no conditioner or body wash. Additionally, as advertised - there should have been converters for chargers as well. We spoke to the Marie team several times, but they did not seem to care. We personally needed to purchase all missing items.
The Marie cleaning team seems to be non-existant. Be warned, the stairs are very steep, the showers leak water all over the floors causing dangerous slip hazards. We cleaned the entire place ourselves and removed all trash and recycling prior to our departure.
Marie has tried to charge us for an “additional” cleaning fee. Nothing was left out of place or dirty other than what should be standard protocol between hosting guests. We let the Marie team know at checkin that we were disappointed.
As mentioned, my husband has a bad leg and as checkin was in person, the Marie team noticed this fact first hand. Not one of the four of them offered to help, the team explained the lift was broken as was “a lot” of the power in the building. After not receiving action from the Marie team we knocked on a neighboring apartment door- they had fully functional power and WiFi.
The Marie team seems to endorse harmful and hazardous environments that could truly hurt and potentially kill guests.
Until all improvements are made and endorsed by Airbnb, no one should ever rent from Marie.
Thanks,
Jonathan