Olivier was very helpful and answered all questions promptly. The apartment was not suitable for our group of 6 as we had 2 children and our mother with us. The living room is totally separate to the rest of the apartment (with separate access doors from the street), which just didn't work with children. The dark hallway and uneven stairs weren't great for older people. May suit a group of adults more than us. Otherwise the facilities were as expected. Olivier graciously accommodated our requests during our stay.