Jacques was responsive and even allowed us to check in earlier as our flight arrived early. Two sets of keys were provided and that was perfect for my husband and I as we stayed for 2 weeks. His apartment was very conveniently located (Eiffel tower is just a 20 min walk!), spacious and there was a microwave, oven, thorough instructions in English, coffee machine, you name it! Oh, and he was so kind and gave us a lovely bottle of wine :) We had a lovely time at Jacques place and highly recommend it!