We could not enter the apartment before 3:00 p.m. since the cleaning service was there and that is acceptable since the check-in was from 3:00 p.m. However, when we arrived the apartment was not clean, the sheets on the sofa beds seemed to be used and there were no new sheets. There were also not enough towels for the 6 guests, the bathroom sink and doorknob were broken, etc. Our first night was uncomfortable and not pleasant at all. We had to sleep 6 in two beds and some in used sheets. The next day when they came to fix it, the only thing they did was change the sheets and leave towels, but the apartment does not seem to have been cleaned.