From the first to the last day, our stay was full of issues.
First day: arrived at 20:00 in front of the apartment and the entry code that was provided did not work - after multiple calls, rude customer service person, and finding out that our apartment was actually occupied by someone already, we managed to access “a” apartment at 22:30. Bearing in mind it was a raining and 2 degrees Celsius.
Second day: we left the the apartment and came back early evening to get ready for our dinner reservation…and once again we are locked out. We call customer service again, they cannot understand why the code doesn’t work and blame us for allegedly having disconnected something inside the apartment and hang up the phone on us. We manage to access 1h30 later…
Third day: we wake up to find out the power is out…
Unfortunately it seems we were not the only ones who had problems. The people in the apartment next door experienced similar issues.
Honestly just one word to describe the experience, “outrageous” and would not recommend this place to anyone unless you like spending your time on the phone with the rudest people while freezing under the rain.