All in all, our worst Airbnb experience - and we have used them in 5 continents!!
	Cleanliness
•	Cleanliness was average. We found human hairs on some of the bed linen.
	Accuracy
•	Apartment does not look anything like the one advertised in the listing. The description of the property in the listing is vastly misrepresented. Here are examples of this:
	Contrary to the description in the ad/listing, the central heating in the apartment did not work during the entire duration of our stay. All this is a Paris autumn when min temperatures dipped to around 6 degrees C! Upon our remonstrations, Host supplied one portable heater that was good to heat one room while the rest of the apartment was freezing cold!
	The bed that was supplied is hardly a double-bed as described in the ad. It is slightly larger than a single bed and so small that 2 people can hardly fit in it!
	There is no clothes dryer in the unit as claimed by the host. We had immense problems in drying our laundry in a cold damp apartment!
	The TV in the apartment is actually a PC monitor which is at least 15-20 years old. The screen is no more than 16 inches wide. It does not work properly too. It’s a joke!
	There is no dedicated workspace as claimed by the Host! There is a small bureau where the desk is permanently locked and cannot be opened!
	We were supplied with one roll of toilet paper for a 5-night stay. When we protested to the Host, he stated that this was their policy!!
	We discovered lamps/lights with fused bulbs or in nonoperational condition upon check-in. However, these were fixed by the Host – the only problem he solved for us in the entire stay!
	Communication
•	If the measure of responsiveness is speed and frequency of response, then these are certainly a few qualities that the Host demonstrated.
•	However, if this were to include problem resolution, the Host would fail miserably! Our experience, all sorts of excuses were made to avoid resolving our problems. When we tried to increase the intensity of our complaints, we were threatened by the host who was disingenuous, tried to obfuscate us and shirked all responsibility!
	Location
•	Very far from the center of Paris. This is a suburb and it will take you 30-35 minutes travel time to get to the major attractions. For the rent we paid, we found both the location and the apartment overpriced and poor value for money. You will do well by living elsewhere and closer to the center
	Check-in
•	Check in process was pathetic! Very poor instructions were provided to us.
	At the outset, we were made to visit a dodgy store in an adjoining street to pick up the keys.
	Accessibility to the apartment is very poor. You need to climb over 50 steps to get to the entrance of the building at Level 1! We requested the Host to provide us the key which would have made accessibility easier by providing us entry to the building from ground level but he refused!
	For the record I had to lug 4 heavy pieces of luggage up the frightening stairs at the entrance of the building since the host did not provide access at ground level!! And I am in my mid-60s with heart disease!!
	Value
•	The rent that we paid was far too much for the facilities in this apartment. The host has clearly misrepresented the facilities to claim full rental amount. This is unethical and unfair to us.
•	Recommendation – avoid this apartment like the plague. It is very poor value for money and full of problems with a Host who is least likely to resolve them.
•	We did not find the Hosts as fair and ethical and their dealings are not in the public interest!
AVOID THIS APARTMENT! AVOID THIS HOST!
The main issue is why did AirBnB not quality assure this property before adverting it on its platform?!! Clearly you are - intentionally or unintentionally - setting your guests up for a miserable experience!!
Airbnb should have ensured that the host delivers on what he has advertised
My complaints were disregarded and cases closed 4-5 times without investigation!!