Find another place to stay if you value cleanliness.
My towels had urine, feces, blood and some other unknown stain.. Same for my bedsheets and curtains. The towels were folded to seem like they were clean and okay to use.
The balcony curtains were ripped off their posts, the metal automated window shutters were barely functional since I had to wait 30 minutes to use them each time. I’ve only used it 3 times though because they stopped responding eventually. There was also a thin layer of dust over everything like it hasn’t been cleaned in ages these things were honestly the least of my worries.
I informed them about the issues with their property shortly after arriving and during their working time. I requested a refund since the entire place was wrecked and a biohazard.
I heard back from the hosts 3 days later telling me that I should’ve asked them to change my linens. By that time I had already been staying in a hotel.
For $400 a night, you shouldn’t be expected to beg someone to do their job or “deal with it”. Spend your hard earned money on a different place. Any other place.