We were expecting a wonderful stay at this apartment, but were immediately met with a myriad of issues.
First, the communication with Pierre and Eleonora was terrible. Days before check-in, I repeatedly messaged them to ask if we could arrive before the listed time, only to receive a reply two hours before check-in. Later that night, I messaged them again to notify them of the broken AC and the incorrect apartment guidebook, hoping for some assistance, but were left unanswered.
The bathroom was noticeably filthy, too, with moldy shower tiles, a dirty toilet, and no hand soap. It looked like nothing had been cleaned in months, and we had to do so using our own disinfectant!
The apartment was lacking in basic supplies. There were only four bath towels for us to use during the entire stay, one for each guest, leaving us with nothing to dry our hands with or to lay on the bathroom floor (which was also without a bathmat). And there was no hand soap in the bathroom, forcing us to buy our own.
Lastly, the day before our check-out, we were messaged by Eleonora about the check-out procedure, completely ignoring all of my prior messages with my questions and concerns.
Though the apartment is conveniently located near several metro stations, it’s hard to justify its worth due to the lack of supplies, poor cleanliness, and an uncommunicative host.