Our family has stayed here several times over the years. We obviously knew about the incredible location and view from the apartment. Jean-Noel and his team are very responsive. We had immediate access to a second key and the laundry room. I read about the steps as an issue from other reviews. It's part of the charm and history of this apartment. For us its a non-issue. To open wide the front windows to see the top of Notre Dame, that's why our family came here. To be in an authentic neighborhood away from touristic areas. This neighborhood is bustling with university students and professionals. More welcoming to travelers from abroad. We prefer this area and certainly this apartment. Plus you are just around the corner from the Rue Mouffetard Market (Open air on most days). Amazing.