This is a quiet apartment in a great location. However we had several problems. The email giving check-in details which should have arrived the day before didn't come till we were en route. The code we were given for the key safe was wrong & we had to ring the agency. We'd been told we couldn't check in till 3.0pm but at 3.30 the housekeeper was still at work and the cleaner hadn't yet come there. As well as some signs of the previous guests, there were longer-term issues: a stained toilet bowl, badly fixed toilet seat, and curtains half detached from the pole. It was also cold: the temperature never got above 18C, and we couldn't see how to turn it up. Generally signs of neglect and poor customer service.