My parents, sister and I had a lovely stay in the apartment. The apartment is bigger than it appears in the photos, and it was very comfortable for the 4 of us. Also the apartment is wonderfully located, within walking distance of a great park, shops and restaurants. We didn't meet Janine in person, but were in touch over the phone and over email. Janine was very helpful and all the neccessary arranging for keys (etc) went smoothly.