Laura wasn't there but was very responsive to our questions and any concerns we had. Her brother Charles was there physically to assist us and he was great. Both of them helped us as much as they could and even suggested places to visit. It's a very small studio but it's a good location, with the metro nearby, and lots of restaurants and attractions nearby. A great place especially if you're gonna be out most of the day and just want a nice place to sleep and hang out in your down time. It was perfect for my boyfriend and I. The studio/complex is cute as well and everything was clean and worked properly. Would recommend!