The place has great potential to be a 5-star location each time. We had a terrible experience on arrival by not being able to access keys to enter the unit for over an hour after our confirmed arrival time. The managers were uncertain where the keys were which added to our uncertainty about the overall security of the unit. The other big concern was the cleanliness of the kitchen items including dishes, fridge, and oven items. The last minor thing but important was that they have house rules to clean dishes prior to leaving but there were no cleaning supplies or materials to do so. This just makes the ability to travel light, and not worry about extra purchases to be functional in the home as expected when it is noted that the kitchen is "fully furnished" in the listing. The managers were very responsive which helped reduce the frustrations about situations experienced. They did not offer any concessions or adjustments for the lack of supplies, delayed entry into the unit while waiting in 100-degree weather, or the final issue where a toppled plant while away seemed as if our place was entered without permission. This plant would not have been an issue but on arrival, the absence of keys left us with the possibility that someone entered the unit. I believe the property managers have done a great job on the upkeep of the house, the air conditioner functions great, and their response times are what saved this score from being lower. They could've made some type of cost adjustments or something due to the cost we paid and the inconveniences during our stay costing us time away from focusing on experiencing the city.