Natalia went above and beyond to communicate and respond quickly. We were provided complete and thorough instructions for check in and Natalia was very helpful in accommodating our luggage on the day of check-out. I would note that when you shower, the water can get on the floor and could be slippery for elderly guests (my mother is 79y/o) so we put towels on the floor to step out on so there wouldn’t be any slips or falls. The location was excellent, we slept well, and felt safe.