The issues started right before check-in. I had messaged with the host (which is actually an agency) a day prior informing them that we would be at the AirBnb at 3:00pm for check-in. The host agreed and said that it would be fine. The day do the reservation I sent a message around 2:50pm if we were going to meet someone there. They responded two minutes later saying that it would not be possible because the apartment had not been cleaned yet….10 minutes before we were supposed to check-in!! It was frustrating because we wouldn’t have known unless I hadn’t messaged first. The host had not sent us a message earlier to inform us of the change. We on the steps and of a theater a few buildings over from the apartment while we waited. I then sent a message asking if we could at least drop off our luggage and no response. At almost 4pm, i sent a message saying that we were going to head into the apartment and surprise we couldn’t because it still had not been cleaned! We ended up going into the apartment until 5:30pm. Two and a half hours later than the time we had agreed on. The most frustrating part of all of this was the lack of better communication from the agency. After we went into the apartment, at first glance it was clean but the pillow and sheets all had weird stains and there was hair in the beds….an unpleasant experience. As a an apology the host offered us a breakfast and an hour later check-out which I informed them would not make a difference because we needed to leave in the early morning. We were unable to workout a refund for the two and a half hours delay for the checkin time because the host did not want to do that. Ultimately, we have rated this place at one star and do not recommend!!!
The only good thing about this place was the location, since it was close to the Opera and public transportation but even then it certainly does not outweigh the experience we had.