we had a great time at this property. Isabelle's instructions were detailed and easy to follow. she was available when we needed her if anything came up. we had a bit of trouble with the television but she tried to help us as much as she could without her being there. the location was close to a train station so it was very easy to get around the city or out by rail. I had a little trouble deciphering the washing machine but that was probably because of the language barrier.