Sabrina and Hassan were very polite and accommodating. However our stay did not go smoothly. The air in the property is damp and humid with no way of controlling the temperature or getting fresh air flowing. There is a window but this opens inwards and because the property is located in a busy courtyard, if you want the window open you will have no privacy because you cannot close the blinds and have the window open at the same time. The door to the bathroom has no lock on it and slides open (another privacy issue) if you need the window open. Some of the glasses were dirty. I did not sleep the first night because of the humidity/damp/heat (as this rises into the bed area) and had to try and sleep on the small sofa which was not much better. We did resolve this through a partial refund through the Air BNB Support team as we felt we had paid a lot of money to not be able to spend any time in the place or sleep. The hosts did bring around a fan however there was no way of plugging this in upstairs.