Avi does not host their own place so you have to wait on support to reach back out. The location of the apartment is unclear as the apt door is not labeled nor are the building floors labeled. The place is also not as described. There are stains on the pillows and blankets, leftover stuff from previous guest, dirty floors that don’t seem to have been mopped, hot water in the shower does not last. Overall, the place is OK and the Avi support team does try to assist. However, for the place to be described as “brand new”, it’s excessively used and for the price of the stay, there needs to be better upkeep/maintenance. A lot of reviews say the same thing meaning the host is not doing anything to upkeep this place. Just overcharging guest.