Alain (through email) and Omar (in person) were helpful and kind but not pushy. The place is tres cosy, but perfect for me, solo traveller and very conveniently located for those wanting to stay in Montmartre. It is great value for Paris. Note the apartment is four flights up a winding staircase - not great for heavy roller bags. Mine was okay, but I only had to carry it down - Omar carried it up for me!