We booked 4 nights at Clara’s apartment but only stayed one night. Check-in was okay despite issues with the door lock. When we encountered the issue, Clara was quick to reply and give us instructions on how to enter the apartment to leave our bags. Our flight arrived early and she was happy for us to drop our bags at 11am. We were out the whole day and came back 11pm. When we arrived, I found two small cockroaches in our bedroom and several more in one of the toilets. We got rid of them but more kept appearing. This is completely unacceptable and we decided that we will move accommodation first thing in the morning since it was too late to find a new place. I sent Clara a message telling her about the cockroach situation and that we are cutting our stay. I sent her the video of the cockroaches as proof and requested a refund. We found more cockroaches in the morning before we left the apartment. I sent her another message saying we have checked out. We waited the whole day for a reply but nothing so I messaged Airbnb support. The following day, she sent a message saying she has issued a refund for the unused stay. She also apologised saying that cockroaches are common in old buildings. Old buildings are fine as long as they are kept clean. But the apartment smelled, there were many broken items in the apartment. The door lock of the second bedroom is broken, one chair is broken, some lights are missing and wires exposed and the place is quite dirty. We rented an Airbnb thinking that we may want to prepare meals but when we saw the state of the kitchen, we decided best to eat out. It’s just disappointing to find these kind of accommodations in Airbnb because it sets the tone of the holiday. Because of this, we booked a hotel instead as we felt the quality is more controlled and we can avoid the risk of getting into a similar situation. Hopefully Clara is able to improve the apartment since it is in a great location. For now, best to avoid this place.