Dear Bea, your apartment was filthy.
We are very saddened to see that you stated that our review and claims are fake.
After this horrible experience, me and my partner thankfully found a new airbnb host near your flat, which was honestly great and very clean.
1. You do NOT check, if your cleaning staff makes a good job, since crumbs were on the floor.
2. The shower ceiling and inside the shower, on the edges was A LOT of mold, that's why we only stepped inside of the shower with slippers.
+ 2 previous reviewers ALREADY MENTIONED the Mold problem, is it that hard to fix, when you pay 130- 140€ per night ?
3. We requested a refund on the 31st May, you said that you're going to give ir to us, for ONE NIGHT, since we did not stay until the 1st June & checked out on the 31st May.
I patiently waited, wrote a message on Airbnb on the 1st June = NO RESPONSE
Then emailed you on the 2nd June, you responded with, whats your paypal?
Then messaged you again, then asked on the 4th where the refund was
AND FINALLY, on the 6th June, 4 days later, exactly when I mentioned that : If you do not give us a refund ( Which is our RIGHT) & every guest would wish for, you transferred me the refund.
4. Several guests ( on other flats you own) COMPLAINED on the toilet sitiaton.
Hmm... seems like you do not care, when toilets etc do not work properly, which is very sad too see, since it's a BASIC HUMAN NEED.
+ Your husband offered a cleaning the next day, whilst the floor was covered with rest bits of poo and toilet water, of course we said that we're going to do it on our own, since your cleaning staff isnt good anyway.
Nice to see that, you think it's easy to buy several apartments and host them to others, whilst you do not give a damn about how clean and working they are, not to mention that you can not even CHECK the apartment we stayed in, even tho you're living in the same building.
Do not lie again in a response, in order to save your self and rescue your reputation with lies, I have proof too, since you were mentioning it.
I just hoped that you're going to improve the mistakes, clean the bathroom, fix your goddamn toilet and be more service friendly and quicker, but you just decided to lie, shows a lot 😂
That's all tho, finally never going to see this flat again and hopefully, none of your lies, have a nice day.