My partner and I cannot understate how amazing Juliette is as a host. We were eager to celebrate our anniversary in Juliette's home, but unfortunately, our flight was delayed by 6+ hours and then canceled. We were gutted and all of our anniversary plans and bookings were ruined.
I reached out to Juliette about the situation and she was more than understanding and helpful to resolve the situation we found ourselves in -- offering us as much of a refund as she could (Airbnb only offered 50%). I almost cried tears of joy at how quick to act she was and her communication.
Even before the flight was canceled, Juliette made sure to communicate strongly with us on the lead-up to check-in day. She was friendly, courteous, and informative and I am deeply saddened we wouldn't get this chance to view the remarkable city and apartment, but we hope to reschedule and come back soon!
If you're fortunate enough to have Juliette as your host, you've won.