I have worked in the hospitality industry and with that experience, I have never been more dissatisfied from an Airbnb ever! They had unclear instructions on how to get in, it took us a few tries to get it right. We stayed during fall/winter and this location did not have a heater after their listing saying otherwise. Then to make matters worse, we did not have HOT WATER for our first night! I brought up to their attention about both problems but they were little to no help. It also seemed like I was talking to a team not just one individual and I had to explain myself all over again when talking to the “host” on Whats-App or on the Airbnb app. After this whole situation I was hoping they could have made an exception and give us an extra 30 min for check out, but to my surprise after a horrible stay they didn’t allowed it. Never ever will I stay in this Airbnb again when I come back to Paris nor will I ever recommend it to friends or family.