Unfortunately, the worst experience I had have in airbnb. I arrived at 11pm. After a 11 hours flight all we wanted to do is take shower and eat. We were 4 girls and the place did not have toilet paper! no shampoo and no body wash as the host listed. So no way to go to the toilet. There were no open stores to buy since it was too late. After the hard time we had getting into the apartment, I wrote Yann, the host, telling about the toilet paper and shampoo issue, he said I should buy it and he will refund. I bought a toilet paper package (which I left at his place) and When I asked for the refund after many excuses he just did not and I will not invest more time for that refund.
Regarding the check in, once inside the building, We had a very hard time finding the apartment. It doesn't have a number and the instructions didn't say so. We did not have a chip to make phone calls, everything was already closed. After almost 1 hour, I asked a very kind neighbor from the building to borrow her phone so that we can call Yann, the host, to “reveal” what apartment was it but he never picked up. We literally tried the key in all the apartments from the first floor, since the instructions only said it was on the ground floor.
The living room rail and the table were dusty, the wáter at the bathroom sink takes over 15 minutes to flow.
Not a good experience.