William made us feel extremely welcome. He gave us great advice on getting to the apartment and provided all the information we needed to get to the airport on our departure as well. He had a surprise bottle of champagne chilled for us in the fridge. The flat is great - Perfectly located, clean, a comfortable bed and plenty of hot water. The wifi was very fast. There were books left from previous visitors, and we left some there as well. We used the washing machine which was a nice bonus. This was our first Airbnb experience, but it went exactly as planned.