Juliana was great to work with. The evening before checkin, she messaged us that she had a water problem and the plumber couldn't fix it until the following day. She had already booked us a hotel room near her place before we arrived! She even offered us to cancel the reservation but we decided not too since she booked a hotel room for us. It was nice that she had a solution until the plumber came by. Outstanding communication and customer service. Check in was a breeze and the studio was in a good location.