I greatly enjoyed my stay! The location was great. I loved the neighborhood and it was centrally located — I was able to easily walk everywhere I wanted to go. I was traveling on my own and the building was very safe and secure. The apartment is clean, quiet and nicely decorated. I appreciated the simple touches waiting for me like the espresso and bottled water. The bed was very comfortable. I would happily stay here again and I would recommend this place to a friend. Thank you!
I tried to contact Suzanne in advance to inquire about whether it was possible to leave my bags prior to my check-in time. I did not receive a reply for a week, at which point I had to reach out two more time and express my concern with the lack of response before I got a reply. She referred me to "nannybag" which was a great option — I was able to pay a small amount to leave my bags at a partner hotel nearby. I also reached out to confirm the address right before the trip because I was provided with a different address than the listing stated (within a block), and it took a couple of days to receive a response. I wished that the response time was quicker as the site stated that "Suzanne usually replies within an hour" so it started to make me worry that my communication wasn't going through.
Check-in on-site with Sarah was great. She was very thorough in showing me all of the amenities. I was not aware in advance that she would need to be there in person for check out, so we needed to arrange what time she would come because I had a train to catch in the morning. Just something you may want to keep in mind if you have an early flight, etc.