Piko met us at the apartment with a bottle of wine and beautiful fresh flowers! The apartment was exactly how it appeared in the photos. She provided an extremely helpful binder she created of recommendations for the neighbourhood as well as helpful contact information. We tried many of her recommended restaurants and all were fantastic. Piko also took the time to show us how all of the appliances worked. We had a couple of difficulties (medically and with power) and Piko responded immediately through text and phone to help us out. She was amazing!