Being a superhost on Airbnb accommodating a lot of satisfied guests over the years, I can absolutely not recommend this hotel! However, let's start with the positive things first: Check-in was friendly and uncomplicated and the apartment was clean. Now the negative things: The room 404 in which we stayed was super tiny!!! It looked a lot bigger on the pictures. What made us change the hotel was the uncomfy beds and the noise above all! The room/hotel is located directly at a loud street! The windows are not really soundproof, even though it's double-glazed windows. We also heard the neighbors next door and above us. You hear people exiting their rooms all the time.
For us this was a complete no-go as we were exhausted from a long day and wanted to get some rest. When I went downstairs and talked to the receptionist, he said that there was nothing they could do for us, like move us to a room in the back. Then I asked if it was possible to reduce our 2 night stay to a 1 night stay via a change request on Airbnb. He told me that he had no access to Airbnb. I made the request anyway. Being unable to sleep, we moved to another hotel around the corner that was way better, it's the Hotel Muguet that I can absolutely recommend!
Shortly after we had checked out, my change request was denied on Airbnb. So obviously we were not told the truth here...
I was disappointed that the hotel did not try to find a solution for us or help us in any way. This was absolutely not the customer service that we had expected. Too bad!