The apartment in itself was great, good location, basic necessities. The windows are very thin so we could hear a lot of shouting and screaming from the partygoers, and the garbage trucks which seemingly passed in the middle of the night and again early in the morning.
The checkin was terrible, we (myself and my aging parents who travelled from Cambodia) were unable to enter the apartment until 15:00 (the check in time communicated was 14:00). The cleaner was still in the apartment cleaning and she wasn’t wearing a mask, and told us she couldn’t wear one because she couldn’t have one. Due to us still in a pandemic, it would’ve been appreciated if the cleaners could also follow the guidelines as per the Airbnb regulations. After half an hour of not being able to hear from the host, we were told to leave our suitcases in the Airbnb with the cleaner, and “go sightseeing until the apartment is ready”.
We decided to overlook the rudeness and extended our stay for an extra 2 nights due to the great location. However, no one contacted us with a new door code, which locked us out of the apartment without being able to get a hold of any of the hosts for over an hour. We were promised a commercial gesture, so we asked for a late check out, and we were rudely declined. I’ve asked twice again regarding this gesture, however we’ve not heard back from them.