Minas apartment was full of bed bugs, I had to leave after the first night of my two nights booking because I woke up to rows of bites on my head, neck, chest and arms. I hadn't noticed the blankets and sheets until the morning but they were covered in hair, dander and stains. Not to mention there was only an old blanket thrown on a futon with a single dirty sheet on it. The towels looked like old rags, and smell of mildew. The kitchen had obvious prints and residue on everything. The whole ordeal left me feeling sick.
After requesting just half my payment back for not staying two nights, Mina refused and blamed me for bringing in bugs. What happened to customer service?, I thought that was a fair thing to ask considering. For the remainder of my trip I have the tell tale markings of bed bugs across my head, which I'm bald btw and spent countless hours having all my items professional cleaned.
For the inconveniences I should be asking for a full refund. Her response was my sister stayed there the night before and she said it was fine, you must of done this, I clean the sheets every four days...maybe you should clean them after every guest, that is what the cleaning fee is for!.
Nice location though, and check in was a little tricky as she brought down her french only speaking neighbour to check me in. Save yourself the hassle and stay at a hotel, I don't think I'll be using AirBNB after this experience, they have been just as helpful as Mina trying to get refunded. Safe travels!.