The good: It is a decent apartment, with a good location close to Gare de L'est metro station.
The Bad: Communication was not good . Management company is rude and unorganized and will not do anything to correct issues. Owner did not respond to any issues as well. Upon arrival we were unable to access the unit as the codes that were sent to us were incorrect. We called the number on the listing and it did not connect. I googled the company name of the management company and was able to get a different number that way and we held for over an hour with no answer. I continued to message on the airbnb app and finally someone called us and gave us the same incorrect code. They then changed the code and we were able to access the unit. The unit was not the cleanest. I sent photos of mold growing in the bathrooms to the owner and airbnb support. On the second morning after our arrival the door knob to the front door fell off as one father guests were leaving for a morning coffee and feel into the dark unlit hallway before the door shut and auto shut. Even with the key the guest could not get back into the unit and the remaining 3 guests were LOCKED INSIDE the 2nd story apartment for hours. Again calling the management company frantic for help they did NOTHING. We we able to get the doorknob thrown to the second floor and put it back on and STILL the door was jammed locked. Finally after messing with the door on both sides with he handle and key were were able to dislodge it but were unable to leave the apartment until maintenance could screw the handle back on as we had no tools. The management company was not very helpful and in fact rude and repeatedly asking me to explain the situation to the same staff member even with photos and videos provided. Finally someone who did not speak english arrived and we thought to fix the handle. However he removed all sheets and towels and left. I questioned the management person who this was and why they were removing linens and they is was a cleaning person and they were replacing linens with fresh. We searched the apartment, as we were losing hours of exploring Paris, and found the allen wrench that fit the door handle in a cabinet next to the front door, alerting us this is an ongoing issue. We left and when we returned later all linens were still missing. I again tried to reach management company to get linens to shower and SLEEP as all sheets, pillow cases, towels, hand towels, ad was cloths were removed that morning. I called management and they said they would bring some. We left and returned again and only one set of sheets, 1 additional top sheet, and 3 towels had been brought and NO PILLOW CASES (we had 4 guests and unit sleeps 6) I called them again and again was met with a very rude agent that told me that is was close to 7pm and no one was coming. No noe ever brought more linens for the remainder of our stay (another 2 days after this) I immediately contacted airbnb support. I requested the owner refund one night stay ($500) even though we had lost half the day of exploring paris by being locked INSIDE the unit, check in issues, mold in unit, and had two days of sharing towels and not enough bed linens. The owner stated since it was the weekend they would have management check into a refund on Monday and made a notation in my "file". No one ever responded to my request.
The location is convenient to metro and bus station but not the best place to be at night. The apartment is in a decent building but there is no lighting int he stairwells and second floor and it is PUITCH black making for safety concerns.