Lucie made contact by email and text before our visit to ensure we knew all the details. She met us on arrival, was very friendly, showed us around the appartment and explained how everything worked. She even provided maps, books etc on what to do in Paris. Advised where to get a good coffee, to eat etc. she even offered to help call a taxi on leaving if we had problems. She left her mobile number so we could contact her if needed. It's a levels apartment with everything you need and it's in a great location for walking to most sites or else close to the metro. A wonderfull experience.