This listing was underwhelming from the posting and not worth the amount charged for the stay. The room constantly smelled like smoke from people smoking in the stairwell. The towels provided smelled like bad meat and made showering pointless. Marcello does not provide help directly but uses a property manager instead, he will then charge you for the property manager coming out to help with any issues. The area is great for staying in, but I would choose another Airbnb.