Unfortunately this was my worse Airbnb experience to date. The listing is run by a concierge company called Hostnfly. They created more problems than they solved.
There was some difficulty around collecting the key and when I arrived the tap in the bath (which also operates the shower) was broken. It appeared that I had the only key. So the rest of my week was orientated around trying to liaise with Hostnfly to get them the key to fix the shower. End result they removed the tap, made a mess of the apartment and never replaced it. I forfeit being clean for the week.
And now, most recently, they have raised a claim against me saying I caused “damage” to a draw in the kitchen. A week after I left. And they are trying to bill me for it.
Not impressed.