Communication with Natsumi and her assistants in Paris was easy and efficient. Like other reviewers have mentioned, the apartment is quite small and the loft of one room directly over the downstairs curtained off bed makes for very little privacy for anyone. The place was clean and had everything we needed. Would recommend it for a family of adults and children or just one couple over 2 adult couples though. The location was ok, for the price it wasn't too bad but we didn't feel very comfortable spending much time in the area and really only were there to sleep (but isn't that what you're supposed to do in Paris anyway?).