A rollercoaster of an Airbnb experience.
Having tried to get into the apartment at the earliest possible time (3pm), we were told we wouldn’t be able to access it until 6pm, which we weren’t terribly happy about, after travelling all morning. We were told to come back to the apartment at 6pm, but no one showed up, and we couldn’t get hold of the owner until 7pm, wasting more time. The owner finally returned our call, but we were subsequently told to come back to the apartment after 9pm, which we found all rather baffling and frustrating, as we had to cancel our evening plans to accommodate the owner for the key exchange.
As we were only in Paris for two evenings, having our first night ruined came as a big disappointment. The only silver lining being that the owner confirmed we’d receive a full refund upon our return (£518). Unfortunately the disappointment didn’t end there, as the owner had a change of heart and only issued a £25 refund, not the £518 that we’d been promised - quite a large difference! Airbnb arbitrated this situation and we got a little more back through issuing a penalty fine to the owner.
A truly disappointing experience.