I requested a late check-in and a late check-out which was confirmed by the host on the Airbnb app (I have messages as proof). When I reached the Hotel, I was allowed to check-in late, so I did. But I went out of the room, the management changed the card key lock and refused to let me back in, even though they had confirmed a late check-out. The reason they gave was that the late check-out was approved by a trainee and he made a "mistake". I was kicked out and talked to very very rudely by the staff.
The employees at the desk are passive aggressive, unaccommodating, and so rude I cannot put it in words. I raised a complaint with Airbnb support (who listened to my problem and were very helpful) and I overheard the conversation of the "hotel manager" with the Airbnb support- she was intent on kicking me out, not accepting her mistake.
Don't recommend. Total shit show.