Great Location but terrible experience
Unfortunately, this was the worst experience ever for +10 years I have been using AirBNB.
Le Marais is a great neighbourhood, but the apartment has not been taken care properly.
- The bathroom and the bedroom doors do not close (no privacy at all)
- There was no light on the bedroom.
- The electric system of the apartment and the building was scarily dangerous
- Walls and floors had big crackers
- One of the bedrooms is in fact a living room connection between the kitchen/bathroom to the actual bedroom. So, there is no privacy and no comfort for the guests on the living room.
But the worst part was the host behaviour. Note that I am also an AirBNB host myself and we do everything possible to make the guest comfortable.
This apartment uses Hostfy to manage the guests and Keycafe to give access to the keys. I will avoid using this system in the future. It was a nightmare.
- I had to take the keys in a place not actually near the apartment (about 1km back and for). They changed the pickup place 2 days before check-in.
- The electronic safe box, where supposedly I would enter a keyword and get the key, was not working. The place where they put the safe box could not give any support (they just rent the space for the safe box). But the worst part, the place does not have wifi so I could not contact the companies (Hostnfly and/or Keycafe). I had to find a bar nearby to buy a water and have access to their wifi. In total, I only could get inside the apartment almost 4 hours later. I had to go back and for the place several times and even borrow my phone to the technician they sent to solve the problem. Terrible experience.
- I was just reimbursed for a small amount (less than 4% of the rental) and the host made an unethical proposition to reimburse only if I would not mention the problem in the review.
Furthermore, the host was quite insensibility with the high temperatures in Paris. The city and the apartment were very hot. I kindly asked if they could provide a fan (I was with my elder mother and 6 year-old son). They refused to provide one. I offered to buy one and leave for the next guests upon some reimbursement. They also refused. Anyway, I bought one small fan, otherwise would be impossible to sleep.
In the future I will think twice before renting places that use third parties to manage the stay (such as Hostnfly and Keycafe).