This is our first negative review on Airbnb. We have been grateful and lucky enough to have had fantastic hosts in the past. Let me start by saying that the apartment location was great. However, the whole interaction was negative. We were to be greeted by the host's friend who would let us into the apartment when we arrived. We ended up with a delayed flight, and arrived in the evening.
The host's friend was visibly irritated and vocalized that she had left the district. She was dry, and rushed through a list of things we must do in the apartment which included the dishes, taking out the trash and cleaning the shower after use. She hinted that previous guests have left messes which made us uncomfortable. She also told us there would be a fee for late check in. It ended up being 30 Euros. I checked the fine print and sure enough, it was stated there. I've never experienced this. We actually PAID for losing time at this apartment.
Anyhow, there was no dish soap to clean the dishes, there were inadequate tools to clean the shower and we had to go searching for things that were to be replenished by the cleaning person. The place was also dusty. We spent time being careful not to mess up the apartment which became more of a chore than a pleasant stay.
The mattress is extremely uncomfortable and firm is an understatement. I honestly have no idea how anyone could get decent sleep because we woke up so many times with back discomfort.
After all of that work trying to be respectful of her apartment, we recieve a complaint from Airbnb that the host has requested that we pay for a lock that was damaged. We were never contacted about this and ultimately it was cleared that we did not cause any damages. However, it was entirely a waste of my time and energy trying to defend myself.
I initially booked this place mainly because of the balcony but after this experience, I'd gladly give that up for a more pleasant host.