We didn't meet Jean but he was always very responsive before and during our stay.

The duplex is a great size for the four of us (2 children + 2 adults). There is everything you need in the kitchen and having washer/dryer is a plus. It's very close to three different metro stations (line 3 or 2) and the nearby bus also gets you to Cité/city center easily when there is no strike.

Just note that there are steep stairs both accessing and within the duplex. Very young kids and people with less mobility might find it difficult getting around.

In general we would highly recommend this place.