Due to protest, I couldn’t make it the day that I was supposed to check in. Even though I had informed in advance and clearly it wasn’t my fault so I hoped we could cut in the middle such as discount coupon for next visit or something like that. Unfortunately, it wasn’t company policy so I can’t say the company policy which run this Airbnb is user friendly. overall I am pretty much satisfied with my experience. But if I wasn’t in a desperate situation. I would have fought more and longer. I think It is not obviously spirit of people and spirit of Airbnb that the company exploits unfortunate situations of tourist. I wonder if this Airbnb was run by individuals which is the actual purpose of Airbnb, my case has been unfortunately exploited like this. Staffs are super friendly! I really appreciate them. But corporate like this shouldn’t be able to exploit tourists under the name of “inevitable situation”.