The host is actually ran by a property management company, but do not fear. They have amazing communication with us and we had no issues meeting a representative on site for the check in.
There is an elevator to the 2nd floor but not all the way to the floor the apartment was located on. Also the picture of the balcony was a little misleading. The balcony faces out over a rooftop courtyard, which was nice and simple. I don't have any complaints and enjoyed the stay and just want to make sure no one is caught off guard.