Patrick & Franck were both very responsive & great at communicating. Our train was delayed and Franck was patient, friendly and waited for us to arrive at the studio. My husband and I had two heavy suitcases and Franck graciously helped to carry one up the stairs. The studio was beautiful and clean and the view from the balcony is amazing. The location was great because it is close to the train station but if you are a tourist it is good to stay alert and aware of your surroundings to avoid any pickpocket scams. The book that Patrick & Franck provided was really helpful & thorough. Franck was great about recommending a market and making us feel welcome. We loved staying here.