Cecile communicated by email frequently and timely to introduce us to her family and we introduced ourselves to her. She was friendly and warm online. She gave us a ton of information about her place, Conouille (the cat), and local info (grocery, metro (so close!), directions, WIFI, etc.). Cavin - the greeter - was very helpful and prompt. He showed us around the flat and made sure we had everything we needed. The 'welcome' bottle of wine was so nice! The kitchen had all the basic condiments available for our use and it was quite lovely to have a washer & dryer! We liked being on the 1st floor too. This level, along with the windows open, helped with the heat - it was quite hot the days were were there. Lots of room to spread out and lots of power outlets for all of our devices!