The communication was excellent and helpful with Aissa. I appreciated the quick responses whether they were in the early morning or late at night. The place had most of what we needed. The bed was big enough for 2 people but it wasn't the most comfortable for my taller/heavier husband as the slats under the mattress kept coming loose. Thankfully, the sofa bed worked for him. The location was great as we were able to walk to a lot of tourist sites and restaurants, and for those that were further, we had easy access to a train stop. The place is secure, peaceful, and as long as you don't mind a little hike up to the 4th floor, it's worth a stay.