Lovely apartment, shame about the service! It was my first experience using Airbnb so I was a little apprehensive. I was delighted to find the apartment I'd booked for 7 nights was lovely - clean and used for rentals (rather than a home) and in the most fabulous location right next to Luxembourg gardens. It seemed to good to be true...until on our first night there was an incredibly noisy party in the flat below - screaming, singing and very loud music so my children and I didn't get a wink of sleep until 3.30/4am. I was awoken early by a man literally at my window (a surprise as we were high up on the second floor!) He was painting the exterior of the building and was hoisted directly outside my bedroom window. An hour later another man knocked on the door claiming he'd come to fix the wifi ( which was working perfectly). It was not a great start. I emailed Alexis about this who told me there was work going on and would finish shortly and "regarding the party there is nothing I can do for that". The work continued all week - mostly outside our apartment and at times the flat was filled with the smell of paint/varnish fumes. On a particularly smelly Friday I emailed Alex again who told me there is nothing he can do about what happens on the outside of the apartment. I asked if he was aware the work was going to be taking place. I was expecting a response to include an apology or at least an attempt to find out when the work was due to end, or request that the workman paint another area for a few days but was surprised to receive instead "No, I am in the Seychelles - enjoying a trip with my family"
Having paid £3625 I was under the impression someone would be able to deal with issues. I also find it hard to believe the person who manages the property (I believe this is Alexis or his company) was unaware of work going on and I think we should have been informed before booking. As for the noise - cross your fingers that the parents in the flat below don't go away again...or pack serious ear plugs just in case!