Philippe was very prompt and polite with his communication. He gave clear instructions on how to enter the apartment. The elevator was not one for more than two small people, it is a luggage life that for those of us who are claustrophobic, does not work. The view and location are excellent, but for an Airbnb, it could have been much better maintained. The electrical system was hanging from the television at eye level to the ground where my husband had to repair an electrical outlet to have it operational. The WiFi did not work. The sofa bed was old, dirty and dingy looking from the outside. When advertised it had a cover on it which made it look much cleaner than in person. The bed itself has a deep low spot in the middle. It needs to be replaced with a trundle bed.