Mismanaged rental… I would never return after our experience. After 15 hours of traveling, then going to a separate location to pick up the keys, unfortunately my family walked into the last guests’ dirty bed sheets, towels, shower hair, and kitchen mess, since the apartment had not been cleaned for us before we arrived that evening. The last thing weary international travelers ever want to deal with is very avoidable problems like this one. I immediately was forced to spend almost an hour calling the management company, & texting them photos of the dirty apartment, then also calling AirBnb, and texting them more photos to offer as “proof” in the case I opened. There were 3 hungry & tired family members waiting for me to tend to this before we could even unpack, or lay down! The management co was able to get a cleaner in the room (while we had to leave for a few hours to give them space), to only have the 2 bed sheets changed, and the 2 bathrooms wiped down. They did not do anything else like take out the full kitchen trash, leave us extra bed sheets for the sofa bed (in which they specifically asked if we will be using it several weeks before arrival), wipe down the kitchen, dining table, fridge, side tables, crumbs on furniture… so we still ended up staying in someone else’s mess. We again had to request bedsheets for the sofa bed, and bath towels the next day, as we only had 4 towels for 4 people for 7 days. This was all just a ridiculous headache I could’ve done without. I am an AirBnb Superhost in a major city in the US, who is always fully booked. I cannot fathom welcoming guests into a rental that has not been double checked for the detailing, not to mention BASIC CLEANING LIKE CHANGING THE BED SHEETS AND PUBIC HAIR ALL OVER THE SHOWER. Just wow. Furthermore, if this did ever happen to my guest, I would be so mortified I would comp them for their stay, or at least a few nights depending on the booking length. This management company DID NOTHING FOR US EXCEPT SAY THEY WERE SORRY. Unbelievable. I never spoke to, nor heard from the owner, as all communication is though a management company… so I honestly do not know if the owner is aware of this mismanagement. Also would like to add, that we definitely left the apartment cleaner then how we found it, as we took out our trash, AND the previous guests' trash, and we wiped down countertops, all tables, and furniture.