I had an unfortunate experience with this host, whom I believe tried to pull a fraud on airbnb through my stay, and here's how it went: At first it seemed everything was going to be great; Charlotte was very kind and accommodating with times for check in and check out. When she came for the check out, the first thing she did was to ask immediately what was broken, emphasizing she got airbnb insurance. I told her nothing, all went fine and thanked her, but was a little thrown off by her excitement at asking if anything was broken. She looked around and said all seemed fine.
After the checkout, she called me to say the freezer had frost because I had messed up a drawer inside. I told her I did not think I used the freezer but we can sort anything directly if I'm responsible for it. She says "oh not to worry", mentions again that she paid for insurance and she'll just file a claim and told me not to worry if I see anything from airbnb. I found that odd but said ok, not thinking much of it and more focused on catching my flight.
A day later I saw an airbnb claim from her asking for reimbursement through airbnb, claiming the entire fridge was now unusable, saying she unplugged it to defrost and now supposedly the fridge would not work at all). On top of that, she claimed her stove top was also not working (it was working just fine when I left), that I had scratched her already damaged pans, broke into her closet, I left the place in awful condition and that I had blocked her and she had no way of communicating with me. All that was quite unbelievable - I am a regular airbnb customer and never once got a complaint. I was so upset at seeing these lies. This is my first time dealing with such a dishonest host, and looking back I can see she was exhibiting all the traits of someone with a plan of getting paid through a fake insurance claim at my expense. I had to spend a lot of time responding to all these false claims upon my return and airbnb never found me responsible. I always had great experiences renting through airbnb and I guess it's just a question of time till you come across someone like Charlotte.
It's unfortunate that airbnb has hosts like these looking to make a quick pay day and negatively affect the experience and reputation of the tenants. Please beware.