We experienced great communication and flexibility- from the time we first booked to get to France in March 2020 , throughout the continual changing of dates during the pandemic, until we finally got there this summer July 2021! The place is exactly as described and it is so perfectly situated to walk everywhere or take the metro it just couldn't be better for a week in Paris seeing all the sights. They are very clear that the stairs leading down to the kitchen and up to the bedrooms are too tricky for elderly folks but for anyone else this place can't be beat. It is luxurious and well-equipped. We loved our stay and we will return- we will recommend to friends, too!