We had issues initially, but Jean-Michel was very responsive and the agent sent to meet us and let us in worked with us, even though it was late at night to get the issue resolved (small service elevator we were told to place our luggage in so as not to haul them up the 3 flights became jammed - all our luggage was stuck in the elevator for a couple of hours, while we were in the apartment). The initial impression of the building caused some apprehension as it was very old, but the double door entry from the road made us feel secure. Upon entering the apartment we were pleased to see how nice the accommodations were and they reflected the pictures listed perfectly. We all (2 adults + 3 teens) slept comfortably each night. This location is a bit far from the attractions we desired to see, but the metro was a brief walk from our door and made it possible to still see and do what we came for. The host was always quick to respond and was easy to work with. We enjoyed our stay.