In the beginning after Anouche and her family accepted our rather large group of 6 + luggage staying at their apartment she sent me a lovely email. A few days before our arrival I asked Anouche if riding the metro from the airport was possible. Anouche's reply was fast and she gave me step by step directions a map and the link to the metro routes. We had set a time to meet and Anouche's husband was there waiting for us. He showed us the apt. Told us about local restaurants and left us maps of the city. Our stay was wonderful. We felt like home. We all fit comfortably and enjoyed our stay tremendously. On our last day I had done a load of laundry but did not realize the laundry would take so long. I had to leave my clothes and my favorite pair of jeans in their washer/dryer unit. I texted Anouch and she graciously worked with me so I could pick up my clothes on my way back from a different city on our last day in Paris. I was able to get my clothes and all worked out! I would highly recommend their apartment and would love to stay again when I returned to Paris!