my review is based solely on my communications with Issa as I was unable to stay in the airbnb.
the check in instructions were clear and the location is fantastic. Issa was extremely communicative and accommodating, even going so far as to allow us to check into our stay a few hours early to drop off our luggage.
Upon arrival though, there was a big issue with the lock and the door- we weren't able to open the door. Issa called his cleaner to come help us, who was able to eventually sort of strong-arm the door open. Long story short, Issa was extremely responsive to our issue with not being able to reliably enter or lock the apartment, and worked hard to get a locksmith to the house. The locksmith was going to arrive pretty late into the evening and I was not able to wait, so I asked for a refund so I could find additional housing. Issa was very understanding and gave me a full refund with no problems.
The brief time we were in the house, it appeared clean and comfortable.