It’s a nice Airbnb to start with. The bright big windows are beautiful and lots of light, we appreciated it.
As soon as we arrived, a few things in the place were not working, light in the bathroom was not working and the water drain in the shower was not draining properly. I was asked to “fix” the light and and to buy chemicals to fix the drain myself. The team responded timely but the help took a while, like two days. Then the wifi was broken for two, three days straight. Once again, I was asked to fix. I did everything I could and eventually it came back on. As a team to manage the flat, they didn’t solve the issues; instead, they asked us to fix problems ourselves.
Then the light was broken and never being fixed until the day we left, that’s more than a week!
Finally, the horror came in unexpectedly as the management team and myself discussed about my extension of the reservation. The team extended the alteration to me. The team then explained that they were experiencing technical issues as they were trying to put in some discounts for me and asked me to wait. I was then not able to confirm the date and the last day, they turned around and said that we were due to move out the same day as it’s reserved by someone else. We expected to stay for another week. They demanded us to move within a few hours or police would be involved. This is a total harassment while the team messed up the reservation and demanded us to leave right on the spot! I talked to four staff in total and every time, no one knew what haoepend’ This is the most horrible management team I’ve ever encountered. I traveled with my son who is 10 years old who also was upset from the situation. They did not exhibit any sympathy or regrets when the situations happened. And expressed how annoyed they were when we were extremely upset and lost. I’ve encountered so many good Airbnb places in the past, this is the first ever which is the most terrifying.