The appartment is very nice, clean and great location. However, the host ‘service’ is absolute HORRIBLE. Upon departure we forgot our suitcase inside. We called the service centre right away to get a key. They have made us wait 4 hours for someone to come. Bad communication. Complete disregard for the fact that we are from a different country and have been waiting in front of the appartment for 4 hours. I do not recommend using this service for airbnb purposes. What is the use of a service without any help in emergencies? I urge the owner Clément to not work with this service anymore. Again: the appartment itself was nice, the service was despicable.