A NIGHTMARE!
the day before our arrival you send all the information to get into the apartment. We try getting into the apartment, following the instructions you send to us. They didn't work. We call you in order to fins what's happening, after almost 1 hour and several calls, you send us a message saying there's a problem with the booking, and you cancel it. So, at 20h with two little kids, we didn't have a place to spend the night, no solution or intention to solve anything from your side, rather than calling Airbnb. I don’t know how you can sleep at night after this letting two little Childs with nowhere to sleep at night
The support from Airbnb really disappointing. The only solution from their side was a full refund, a coupon to spend in a new booking (64€ wow!) and to find by myself a new apartment at 20:30. With that short notice was impossible to find any place to sleep in Airbnb.
So, if I cancel the first day of a booking, I’ll have to pay at least one night, pay Airbnb commission, … but if the owner cancel, I get no compensation or support from Airbnb? Last time we use your services.