Great location but not worth it the racist, aggressive hotel rep. There are countless more hotels on the same street at the same price point, better to try your luck there.
I witnessed a confrontation between the man at the front desk and a guest. I believe the premise of their argument was that the guest was charged extra for something. The hotel representative was terrifyingly aggressive. He accused the guest (a black man, I assume foreign to France based on his use of English) of having a weapon and that he was going to call the police; the guest definitely did not have a weapon and nothing he said or did indicated that he did. Calling the police on a foreigner, let alone a black man, and falsely accusing him of being armed, is at best racism and at the worst, a death sentence.
The hotel rep at one point grabbed a pair of scissors in his hands and threateningly held it as he stood up, literally ready to fight the guest. The guest at that point didn’t even try to pursue the refund, literally saying, “money is not life, this is not worth it.” When the guest said, “I’m your customer,” the hotel rep said, “no, you are nothing. You are nothing.”
I stood by to make sure the police weren’t called or lied to about the guest having a weapon.
This man is volatile and dangerous, and should not be working in customer service. He threatened the guest’s life. I looked the hotel up and saw another black male guest’s review writing of a similarly aggressive confrontation with him, and I can only assume this is a pattern.
It is a shame because the location is great, and the other female rep I interacted with in the evening was charming. I hope they fire this man, or at the very least, remove him from customer service and get him some training on his dangerous behavior.