We booked this apartment on short notice. It was very small but in a great location and all we needed for our 2 nights in Paris. When we arrived, the sheets and pillows for the apartment were on the floor, so we made the beds and I messaged Aurelia just to let her know they weren't made. However, Aurelia responded over 12 hours later after we had slept on the beds to let us know that the flat hadn't been cleaned and we were sleeping on dirty sheets! Disgusting. She told us the cleaner would come that day so we would have clean sheets and towels for our second night but the cleaner didn't come so our only option was to use the dirty sheets again (thank goodness we had a towel in our pack so we didn't have to use the dirty towels!). Aurelia was apologetic and promised to refund us a nights accommodation. I have continued to follow her up about the refund and although she keeps telling me the money will be refunded I still have not received it, although I do understand Aurelia has had issues making the international transfer. Sleeping in dirty sheets is disgusting and I would have thought Aurelia should have let us know the cleaner hadn't arrived before we got to the apartment and should have made all efforts to refund the money as quickly as possible. I will not be booking this apartment again.