From the time I booked the apartment .. Agnes had been very communicative and helpful. She was very prompt in her reply to all my queries. When we arrived .. She was waiting for us and the way she had organised her apartment it was very easy for us to settle down. She had written instructions for every available appliances and where everything was kept. There are lots of toys for children to play with and my kids were never bored. The whole place is very light and arThe apartment is in an extremely nice neighbourhood with the metro station just a few minutes walk from the apartment. There r also regular trams and bus services a minute away. The place is within five minutes walk to restaurants and grocery stores. We loved our stay there and I highly recommend Agnes's place to everyone esp if you have children