It was the worst experience with Airbnb. I couldn't check in because the hoster or the hoster's representative didn't deliver the key even though I have online checked in three days before my departure. They knew my arrival time, and even on the arrival day, they texted me saying that don't worry about the key. The final result is in the late evening, my family and I have nowhere to go, standing on Paris's street, calling the hoster. The explanation given is that their clean agency didn't put the key in the box they asked for. The compensation plan at that time given by the hoster is asking me to book a hotel by myself, however, they will only refund the same price as their accommodation for that night. Imagine that during the summer holiday, at 10 o'clock on a Friday evening, exactly in Paris's city center, finding a hotel for three people using Airbnb price. What is the possibility? The only less frustrating thing was finally Airbnb support answered, helping with the cancellation of that accommodation.