Michel -- the person who responded to my text messages to the tel # listed for this rental -- was very responsive. The email instructions were very clear ... although I think the walk thru on "how to use the appliances" is a bit unnecessary and actually confused us ... i thought it was required and hence I'd have to arrive at a certain time in order to get this "live" walk-thru. I'd suggest that it be offered as, "If you'd like to use the dishwasher or washer / dryer during your stay, please contact XXX. This is optional and for your convenience. Simply text XXX and she'll respond to set up a meeting time.'