We had not asked, but were told that they didn’t store luggage nor give access before the 3pm check in time.
The check in info, which was meant to be given the day before arrival, was not sent until 2:56pm on arrival day, via a 3rd party manager.
Only then was it disclosed that check in required a smart phone data app download, to open/shut the door, for one user. Access was around 4:15pm as we had a door code issue. Checking your battery (for app) when out taking pics etc also proved inconvenient.
On a positive, the flat was a good size in a nice area, but the lack of a sink in the toilet was unhygienic. The small narrow lift to the 5th floor could host 2 people without luggage. Disability travellers would not do well here.
The worst part for us was the 11am check out, when the app controlled front door flew open at 10:45am, whilst we were getting ready to leave. The manager later inferred that it may have been the cleaners.
Overall, it was not worth the stress, fee, or rudeness