Cindy was very responsive prior to and during our stay and answered all of our questions. She made us feel welcome. She arranged for an airbnb sitter to provide us the keys at the time of our convenience which was nice and he was right on-time. The apartment is well finished as shown in the pictures. It is just enough for 2 people. The building itself is pretty old so the walk up is not the same aesthetics-wise as the apartment itself. For those traveling from the US, it's comparable to an older NYC building. Also, the bed is in the bathroom which was a bit strange but I gather this is how it may be in a large city loft.