Great location, within walking distance to most sights. However, we had issues due to poor/no communication from the host. Raquel offers a service to hold your luggage for a fee, and we let her know we wanted to use this service and she replied saying it was fine. When we followed up for instructions she did not reply to any of our messages. We were counting on this and it put a dent in our limited time as we had to figure out what to do with our luggage. Second, the washer was broken. When we notified Raquel she simply stated that it must be broken. Because she did not address the issue or offer any help, we asked for a credit and she did not reply for an entire day. When she finally replied she said that we should have let her know sooner and would not be issuing a credit. We understand things break down, but we’ve never had a host not try to amend the situation. We wish these situations were handled better as they caused issues with our plans that took extra time/money to resolve.