Really great location and easy checkin process.
Other than that, we were disappointed. Communication is good enough but we texted with three different people and sometimes got conflicting information from them. Nothing major, just an unnecessary element of confusion.
Be prepared to buy your own toilet paper and find or buy your own trash bags. The bed is smaller than it looks (full-size equivalent in America) and was very hard and uncomfortable to us though they assured us others have left great reviews of the bed.
The flat is VERY small as advertised and as others mentioned. Workable but tight for two.
I’ll add that if you’re tall (we’re 5’11” and 6’2) you have to sit sideways on the toilet and the stairs are a little tricky to navigate as they are steep and curved and you have to be bent over to avoid hitting your head.