Very good communicators from beginning. From check in onward they were very quick to respond to any questions or concerns. We were there during a cold snap and building management had turned down heat so we were very cold even with a small space heater. The temperature hovered between 15c and 17c. Too cold to be comfortable. After a few days they went and purchased extra space heaters which made it far more comfortable.
We also had some issues with people smoking in the hallways and the smoke came through the door. The hosts tried their best to deal with it but the other tenants in the building were clearly not interested in following the rules.
Location was decent. Close to 3 different metro stops within a 5ish minute walk. In one direction the area is a bit rougher but didn’t feel unsafe.
Space is new and refurbished. I would have appreciated a microwave in the kitchen but there wasn’t one there.