When we arrived, Alexis had an assistant who explained the details of the apartment. Some of the mechanical are difficult for me since I'm a baby boomer, but this was a wonderful apartment close to all the attractions, restaurants, shops, museums, etc. We loved it, and my children told me it was a "home away from home". I highly recommend future renters to use this apartment. Alexis was very prompt whenever we had questions, and we would definitely stay there again in a heart beat!