While the location is excellent, the pictures posted online are NOT a fair representation of the unit and don't give the visitor insight into the lack of hospitality we experienced.
We arrived in a downpour just after the scheduled check in time of 3:00 PM only to find that the cleaning person was feverishly trying to clean the kitchen. So there we stood, in the kitchen/family room because that is the only entrance, with all of our bags and nohwere to go as she continued to clean. And she made no effort to offer us a towel as we dripped all over the floor. As I waited, I re-checked the reservation only to find it had been changed to 4:00 PM during our nearly 12 our travel, so I contacted Vanessa. She apologized and said that it had been a busy weekend.
As the cleaning continued, we looked around the unit. For starters, the hallway leading to the bedrooms is just wide enough for a large suitcase to pass if the closet doors, which do not fully open and are not wide enough to accomodate a regular sized hangar, are closed. Visitors must take turns walking down the hall because it is not possible for even two small children to pass side by side. The two bedrooms are so small (no closets or dressers) one cannot comfortably walk around the beds. The master bath is so small that I had to sit sideways on the toilet because my knees touch the wall in front of me. The second bathroom consists of two rooms: one that is just large enough for a toilet (no sink) and the other that has a small sink and shower. During our look we noticed one of the closet door hinges was broken causing the door to scrape the ground if opened and none of the four doors would open fully as it appears the door hinges were not set properly. We also noticed the toilet paper holder in the spare bathroom was broken and a half used roll was left sitting behind the toilet. The master bath similarly had a half used roll of paper. When I questioned the cleaning lady, she said she didn't understand or speak English. When I showed her the half used roll, she called her manager for me to speak with him. I was told that the guests have to buy all of their supplies, i.e. consummables, for the unit, including the toilet paper! I told him this was unacceptable and he offered to deliver some toilet paper the next day, which never happened. We had to buy our own toilet paper, paper towel, and laundry soap to name a few.
At a minimum, one would expect--but we did not get any-- extra bath towels, wash cloths, hand towels, kitchen towels, paper towels, dish soap and other cleaning supplies or instructions for things like the TV, the all-in-one washer/dryer and the heated towel rack, which if you can't get it turned off or down will heat the entire apartment that does not have a/c. The only things in the unit were: one bath towel each and a couple of extra blankets. We were each required to use the same bath towel (or wash it in the washer/dryer unit we could not get to work even after consulting YouTube for instructions) for the six day visit. Just unacceptable.
Please also note that all of the windows are frosted glass, so one can never see the outside from inside.
While we expected a smaller place given the big city, we didn't expect a sardine can with zero necessities, as mentioned, or the lack of hospitality. Sadly, we will not be back and cannot recommend the unit other than for its location.