The greeting we received was welcoming and helpful. A book of various activities restaurants etc was in the apartment together with local maps which we found beneficial. The apartment was exactly as represented by the airbnb site. It was in a charming location handy to the metro and shops and easy to walk around. It is a very popular area and as we were there on the weekend very busy. The only downside was the noise which went through to the early hours of the morning. We were not so worried but some people might find it disturbing.