Though we never actually met Sarah in person, we had good communication. The directions to the apartment was very easy to follow along with the instructions as to how to obtain the keys. We were informed that the washing machine was broken prior to our arrival and not anticipated to be repaired in time for our visit. As far as amenities, there was not much there, i.e. a half roll of toilet paper and coffee enough for one pot. Was under the impression that there would be plenty of basics available. The apartment itself was lovely, clean, quiet and near good restaurants. We would consider stay at Sarah's apartment when we visit Paris again.