While in a nice and convenient
location, our stay and the apartment was littered with issues for the duration of our stay. Upon arrival after a 10+ hour flight from California and with young children, we were unable to enter the apartment for over 2.5 hours. We followed the instructions they provided to enter the apartment, and the door wouldn't unlock using the door code. There was also a lockbox, but the cleaners mistakenly locked the door using the key and took the key with them, so no key. The management agency tried to remotely unlock the door without success. We waited 30 mins for them to send someone with a key and when they arrived, they had the wrong key! They said the cleaner lived too far away to get the key off of them. We waiting again an hour and someone finally came with a key that worked. We lost hours sitting outside on the curb to access the home. They offered to pay for coffees at the local bar while we waited, although that was impossible as we had all our luggage in tow and nowhere to store it.
Inside the home, in one of the bathrooms, the toilet seat was completely broken, as in unbolted to the toilet and falling off, and they were not able to fix it until our third (out of 4 days). They told us someone would come on the second day, but no one ever did. They cited the Tour de France made it difficult for traffic, and then asked us to be home to let someone in on our last day, which we refused. Somehow they were able to enter and fix it without us home, thankfully.
The apartment does not have air conditioning, which is typical for Paris, and only 1 window. It was very hot! There were supposed to be a ceiling fan in each of the bedrooms. In one bedroom, the ceiling fan had no blades! The second fan did not work at all and we could not turn it on. In the last room, it worked, but was loose on the ceiling and our older parents were worried it would come off the ceiling. There were a few portable fans, all broken in fact! We asked for more to be dropped off and we're assured multiple would be dropped off, an when they arrived with ONE fan for the 6 of us, we were surprised. We showed the status of the fans to the young men who brought the new fan and even they laughed at the quality and condition of the fan. The agency refused to give us any more.
Communicating with the agency was difficult, as we spoke to someone new every time and we're always told different things, made new promises that were not fulfilled. We had no choice but to call airBNB and our wonderful representative called us every day and tried to speak with the agency and got us some discount on our stay to make up for the issues and tried her best to help us.
On the last day, we asked if we could have 2 extra hours on the flat, and they were only able to accommodate 1 extra hour due to the cleaners arriving, despite the fact we lost 2.5 hours the first day when we were locked out (and they promised we could extend our stay at the end if needed).
We would not recommend saying on this flat, nor any flat managed by Joffrey. Please beware.