Very bad check in experience. Almost no place to sleep. Confirmed the check in way as we arrive at midnight, but didn’t leave the key, didn’t reply the phone in the night when we check in, so we don’t have place to sleep at that night, looked for my hotels were all booked for the fashion week, finally get a hotel of 370 euro in cold, tiring, dangerous and helpless night. The owner is only willing refund us the first night’s price as we didn’t used the appartement for that night. But eventually only refunded 1/3 of what we paid. The most horrible experience I had on Airbnb. Very bad communication between their coworkers, and didn’t leave correct and clear information to us. Said something wrong and made a big mistake to lead our big loss. The next day was quite ok. But still very very bad experience and big loss.