I rented this apartment for my daughter and her friend (both 17) so I cannot speak personally about the apartment. However, as the person making arrangements, I found Rachel to be very helpful and prompt in her responses. She was very reassuring and gracious. Rachel met them upon arrival and got them settled in. Both girls really liked staying in the apartment and found it clean, in a great location and even nicer than the pictures. Rachel left assorted breakfast foods for them in the fridge, which was a nice touch. I would not hesitate to recommend this host and location to anyone. Thanks Rachel!