Mercedes did her best to address our concerns during our time in her apartment, and Airbnb helped after the fact by reimbursing us for more than half of our stay in light of the problems we experienced. I am hopeful all issues will be resolved before future stays, but on this occasion this apartment was not ready for guests. There was a problem with cleanliness, especially in one of the showers that required intervention. The apartment is not suitable for people with any mobility problems or who are elderly/unsteady on their feet, as it contains a narrow staircase with a banister that doesn’t go all the way to the top.