Arno was fantastic! He left us brief clear instructions, and the apartment was warm, cosy and easy to get settled in. It felt very homely and we loved how the apartment was layed out. Unfortunately we didn't get to meet Arno, but the neighbour helped us in and seemed really nice, and said we could knock on his door if we had any problems. Arno was fast to reply to any of our questions though, and left the apartment very clean. We would highly recommend this apartment!