The apartment was good / as expected however check-in was a total disaster.
The lockbox PIN was incorrect and we arrived at midnight so weren’t able to reach anyone to help. Sure, mistakes happen - but this is one thing you MUST get right. I can deal with other minor problems, but not this…. not at midnight.
After multiple unanswered calls (fair enough - it’s midnight), a call to Airbnb (useless)… and mid way through booking the Sofitel, the hosts responded and after 2 attempts we found the right PIN.
Point is - get it right.