TRAVELERS BEWARE!! TERRIBLE TOURIST TRAP!! Photos are not only deceiving but intentionally taken from angles to trick their customers. FIRST OF ALL, we arrived and had to pay an extra 10 euro to store your luggage. Not only were the instructions confusing, but the lock broke down when we came to retrieve our luggage. We were exhausted from the plane ride and had to spend 2 hours "playing" an escape game to find a way to unlock our luggage. NO MANAGER is there to help you, we had to call their receptionist (who answers every other call) through their no reception basement to try to figure this out!! We take our belongings to the 7th floor and as the elevator door opens, we see an open door in the emptiness facing the outside of the building. It has a wonky staircase accessible to intruders. VERY UNSAFE. We finally get into our room and discover the real SCAM!! A tiny room (less than 10 square meters) with the sink in front of the bed (image cut off in display pics) and the closet is turned into the SMALLEST BATHROOM I've ever seen, kinda like the airplane bathroom we just landed from. For you to get an idea, the toilet seat is too big for the toilet itself and your legs will be cramped up in the "closet" door if you try to close it (meaning that you can't). The BED is also terribly small . If you are over 180cm, your whole lower leg will stick out. 30 mins after arrival, our neighbors came back and we found out this place is not sound proof AT ALL!! We can hear EVERYTHING the neighbors are doing. You will get ZERO privacy. You can hear them as loud as if they were in your room. This airbnb controls the whole building and they accept really ANYONE. Our neighbors were breaking beer bottles and throwing them down the open door. Clearly under the influence of substances and really loud.
We were devastated by this shocking room. They have the nerve to charge around 200 euro per night while providing service and value lower than a hostel . We learned you can find a 4 star hotel for this price, which we did. We couldn't stay more than an hour in this place. We tried to get a refund from Hatch for this deceiving experience, but these hosts don't take responsibility and only care to scam your money!! DON'T BOOK THIS PLACE AT ALL COST!!