Helene is a lovely, warm person who went above and beyond to help me with various issues, like printing out an airplane ticket for me and loaning a plug adapter, and was so accommodating. The space itself is really cool and very private. As others mentioned, it is a hike up to the 6th floor (and the shower is on the 3rd), but even with a knee injury it was all very manageable, and a great value for the price and the neighborhood.