Francois is very easy to communicate with. He was very responsive and thorough showing how things in the apartment worked. The location of the flat was perfect and his suggestions of places to try in the neighborhood were good. Slight ant problem in the shower (about which he was very forthcoming and apologetic) rendered it unusable for our family. There was a tub with sprayer instead (not ideal). Would have really liked to get the ceiling fan in the living room to work- ventilation would have been better (we hit an unusual hot spell), but despite the temperature, the apartment stayed fairly cool. Overall was enjoyed our trip.