Anne was very helpful in arranging a way for us to pick up the keys even though we were arriving later than anticipated. The apartment had everything we needed and was very comfortable. Anne provided us with maps of the closest stores, bakeries, and public transportation. The location was excellent and the bed and sofa bed were very comfortable. The only drawback is that the hot water tank is small, so warm showers were not always easy with three people taking turns. We would definitely rent again from Anne!