This airbnb is managed by an agency. All communication was done through Diane. Her response time is great. Check-in and check-out were performed by Alejandro and his sister; they are both super nice and friendly. The inspection done before and after check in/out is extremely thorough. They check everything, so be sure to report anything that may not be on that inspection to avoid extra charges. The apartment is comfortable and in an amazing area. Lots of cafes and theaters. The only tv is in the bedroom. The shower is a bit small and has a step-up but it has great hot water. Every once in a while there is a sewer odor that emanates from the bathroom; just something to note.There are 3 balconies in the apartment; amazing. Overall, this place is great. I would definitely highly recommend. One last thing, in the airbnb description it does not mention that you will be charged for the usage of electricity. Not that expensive but an added charge at the end of your stay. Great building with elevator and very friendly neighbors.