We didn't meet Alexis but the girl who checked us in was very pleasant. The apartment was gorgeous and the location was absolutely perfect for our party of 5 people. You felt like you could put your hand out of the apartment window and "touch" the Eiffel Tower. The info sent before we arrived re places to eat, bakeries, supermarkets etc was gratefully received.We didn't have any secure Wifi connection and the TV didn't work properly and despite mentioning this early in the stay, it wasn't fixed. The TV didn't matter but it would have been good to have had a Wifi connection.