We arrived at the apartment at 4pm, and the apartment was extremely dirty. The cleaners arrived after we checked in, and asked us to leave for an hour so that they could prepare the apartment. When we returned after an hour, they were still cleaning and said they had underestimated how dirty it was. The property manager said that the host would refund us for the cleaning inconvenience, but we never received a refund. On the first night, the hot water didn't work. On the second night, the WiFi stopped working. On the positive side, the location is good because it's close to the metro.