Cecile was responsive to my emails. The neighborhood was perfect, only a block from the Orsay and 3 blocks from the Louvre. The only issue we had was that the upstairs room got quite hot, and there just wasn't any wind coming into the windows to cool it off at night. You must be in decent shape to stay here, as the room is 5 flights up, and there isn't an elevator. Also, had a little problem with the washing machine not working right, but I may have not followed the instructions perfectly. Still, it sounded like it was trying to work for several hours before I just stopped it with the circuit breaker, and dried the clothes by air. For the price, though, the location can't be beat, and it was very clean. Beds were comfortable. The WiFi was fast.