I wish I would’ve paid more attention to the previous reviews when booking this flat. This is why…. I initially booked our arrival early in the afternoon. I knew check in was at 4pm. We however, arrived a lot earlier than expected. I reached out to Johanna to see if we could even drop off our luggages earlier so we can tour the city. She replied with “The earlier check in is at 3pm. I can meet you there. Is that well with you?” She also gave me a place where we could drop off our luggage. I agreed to this and was grateful that we could check in an hour earlier. At this time of our travel, many hosts were very nice with letting us check in earlier or keeping our luggages. Anyhow… we planned everything according to meeting Joanna at the flat at 3pm. We picked up our luggages and 30 min I get a text from Johanna’s partner, Sofiane, letting me know he can’t be there until 4pm. Sofiane supposedly was not aware of the 3pm check in and according to my messages he was going to get there as soon as possible. ONE AND HALF hour later he shows up: 4:30pm. Now, if you’ve been to Paris in July, you’ll know how hot it is to be outside. It was miserable especially with children and luggages standing. If plans changed, the only thing I would’ve appreciated is for one of them to reach out to let me know that the time check in had changed ahead of time. When he finally got there and took us to the flat, the place was extremely HOT. There is no A/C only a fan that doesn’t work. More on this later.
The place is very modern but what lacks is the following: there was not enough towels (we were 4), the rolls of toilet paper were not very big, there was no trash bags, there is one washer but not dryer like it has on the description, no detergent … there was literally an empty bottle. Empty. There was no coffee and the fan did not work.
I reached out to Sofiane letting him know that the fan was not blowing any cold air. You physically had to get super close to the fan to get anything. No response. I reached out again. No response. I reached out to Johanna. No response either. We had to sleep with the windows open to get any breeze but the only bad thing about that is the flat is very close to bars and cafes so there was a lot of noise all night long! When we finally were able to get some sleep, we woke up with mosquito bites because of the open windows. I reached out to AirBnb support and they didn’t even get a response from the hosts. To be paying that much per night, you would think the hosts would make your stay as comfortable as possible. We had another host in Valencia who brought us 3 additional fans because this flat didn’t have A/C. The customer service was just not available here in this Paris flat. Our final solution was to sleep with cooling towels that I brought “just in case”. Save your money and time and go elsewhere.