Louise was very communicative and friendly. The place was central, just a minute walk from the Louvre. I liked that Louise was able to give us a code and leave the key for us so we didn't have to worry about meeting her at a certain time. The only negative I have is that the building is advertised as family friendly but the day before we arrived Louise mentioned she had complaints about noise and asked us to be as quiet as possible. I was traveling with my three year old nephew who cried loudly in the morning. A neighbor came out to complain (understandably). If your kids are older and won't cry or scream this is definitely family friendly but for younger children maybe not so much.