We arrived to the airbnb at 14:00 after an entire night at the airport and a long flight. Tatiana was not only late for check in by 30 minutes, leaving us outside on the curb, but also sent her niece who did not speak one word in English for a smooth check in. The apartment is super cute and in a great area but that is it. Once we were checked in, we were told through Google translate that the apartment has not been cleaned and that we need to leave our stuff there and leave the apartment for another 2 hours so the cleaner can come. We were offered compensation of 40 euros for the cleaning fee. Tatiana was very rude throughout the whole process and said if we can’t be flexible, we should leave. Fast forward to 7 am the next morning, we wake up to construction IN the building right outside our door. Then we get up to brush our teeth and there is no running water in any of the sinks. We call Tatiana and she was very unhelpful, saying “I have no idea, I don’t know, this is not my fault”. After many back and forth phone calls she basically kicked us out with a time stamp. We did receive all of our money back, but it was a huge headache and ruined an entire day of our trip.