The apartment when we arrived, was not the one we booked due to a water leak on the 5th floor. We were put on the first floor, with no discounted price. We had booked a higher room to ensure there wasn't as much noise above us... since we were on the first floor, it was brutally loud due to th people above us.
Alexis did try to make it right, allowing us to move to the 7th floor. The communication with the the concierge was less than stellar. We left a night early and Alexis was kind enough to offer a full refund for the night.