I was highly disappointed. My flight to Paris (on Level - don't use!) was cancelled and the airline was not able to rebook me. I explained that my vacation (to celebrate my girlfriend's birthday) was ruined and asked Philippe to refund our stay since it was out of our control. He's just replied that I have "other options" to get to Paris and refused to refund any of the $600. I'm not able to last minute spend $2000 to book another flight to Paris. As you can imagine, I'm very sad and frustrated by the situation.