Firstly, the lock on the door is so difficult to get in. We just about managed to get in on check in and then went out. We got back on the first night and could not access the apartment and neither the host nor Airbnb were of any help in getting in so we had to stay in a hotel. The next day we were still not in the apartment and it was 24 hours before we were able to get in. Claude’s account is run by a concierge service who really don’t know what is going on and are shocking at responding. We don’t believe Claude contacted us at all. The apartment is extremely dusty and unclean and gave me bad allergies. There is also clutter everywhere and one of the rooms does not have a door. This apartment needs maintenance and the customer service is shocking. Would not recommend.