Hands down my WORST Airbnb experience. I have been using Airbnb for years and I have never experienced such poor communication and diligence.
We had to cut our stay short and spend even more money booking a new location.
The person who checked us in was as though it was their first time in the apartment. Could not answer any questions.
The toilet didn't work, we ended up having to use the bathroom at a bar for 2 days...
The bathroom light is out so we showered by candlelight, and no it's not as romantic as it sounds. My mother is older and it was a safety issue. The outlets didnt work in one of the bedrooms, and neither did the heating. A technician finally came a few days later and was only able to fix the outlets and washing machine issues.
I was very upset that I had to waste so much of my vacation going back and forth with Airbnb and uselessly trying to reach the host. I lost money on reservations and spent more money on transportation to a new location and apartment. For all that trouble the host only apologized and gave us back a few dollars that barely covered the transportation. Absolutely, HORRIBLE.