First of all, the good things: the flat has a fabulous location, 200 metres from a metro station; a large, very comfortable bed and a good living room. Fatima is quick to respond and attentive.
Now for the not so good: it is on the fifth floor and when we arrived the lift hadn't worked for over a month. Fatima told us that she forgot to mention it. I think this is very dishonest. Besides, the fridge was full of open food and some expired things, including a tupper with some bandages inside a liquid. We were given 1 medium towel for 5 days for each person and they were quite old. In the kitchen there were not many items for cooking. And in the bathroom there was no soap or shampoo.
I think that with some new towels, some shampoo and two other things, it could be a very good place.
Another issue is that one of the freezer drawers was broken (and it said it had been like that for a long time) we told Fatima about it and according to her she didn't know anything about it.