Worst Airbnb experience ever. So bad, I never want to use Airbnb again.
1) FALSE ADVERTISING. The flat is NOT QUIET. False advertising. Repeatedly woken up at 3 AM by people outside or at 4 AM by trucks outside. The sofa bed is disgusting and barely functional. Stained cushions, thin mattress and metal springs poking through.
2) I was in an accident and had an emergency. I was in the hospital and my arm is now in a cast, the other in a sling. Sylvie provided no help or flexibility, much less compassion. She was rude, aggressive, hostile and lacked any humanity.
3) instead of helping in the emergency, all I got were very aggressive texts about “GET OUT BY 11 AM SHARP” and texts about taking the garbage out. She said we need to be out by 11 AM for a cleaning lady and we as the guests are paying this huge fee for the cleaning lady!
4) kitchen, bedroom and living room extremely cluttered with her stuff. Barely any space made for guests in the closet or kitchen.
4) She left passive aggressive sticky notes all over the apartment warning guests to “NOT TOUCH THIS” or “NOT FOR GUESTS”. At the same time, Sylvie didn’t provide basic amenities for guests like coffee and Tea. If you are going to run your apartment like a business with no flexibility, don’t leave all of your stuff out everywhere with sticky notes telling guests not to touch it. Either act with more humanity and compassion towards guests, or clear out all your stuff and be more professional.
5) Sylvie is a ruthless business owner who treats her guests poorly to maximize her earnings while barely accommodating guests and leaving her apartment as uncomfortable as possible