We booked Little House for 8 nights starting Dec 26; we live nearby and had renovations in our flat. It appeared a party was hosted without cleaning. Apartment was very dirty, unvacuumed, soiled sheets, half-consumed F&B in fridge, used soap and products in shower, unclean toilet, unclean surfaces, crumbs and dust throughout. Odor in flat.
We contacted owner Dec 26; she asserted it was clean. We urged a cleaner; she acquiesced. We reverted Dec 27 & 28. She confessed to arguing with her cleaner. She offered 20% refund. Cleaner arrived Dec 29, after us spending 3 nights and cleaning (washing sheets, purchasing air freshener & candles, cleaning spray, glass spray, dish liquid, washer pods, paper towels, and soap. We paid the cleaner’s 4 hours.
We submitted the agreed 20% discount; she countered with 10%, after we paid cleaner and supplies
Our accommodation was below AirBnB standards, had to negotiate with the owner, the situation was addressed slowly, and owner reneged on 20% refund