We stayed during the Christmas week. Carole was responsive and very helpful. The location is more than perfect! Walking distance to many places! We liked that mid day we can go back rest and continue our exploration of the city without wasting any commute time.
We had only an issue with the heating that it broke in the whole building and since it was Christmas week it took a couple of days to get fixed, but Carole did bring us a portable heater that helped a lot and refunded us $150.
I highly recommend that location even with the heating issue , to find an apartment hat accommodated us and in such a location was a blessing.