Disappointing experience during the check-in and with the host. No one was there for check-in, despite us agreeing the time in writing. The phone number they gave to contact for any issues at check-in also went through to a number in Italy that was de-activated (tried calling and texting it). We also emailed and messaged the host on AirbnB several times with no response. Finally, I found another number in the footer of an email and called, getting through to the host. The host kept telling us the cleaner was on her way to let us in and would be there in a few minutes. After an hours’ wait the host gave us the cleaner’s number to call and text ourselves. 3 long hours past our checkin time the cleaner arrived and informed us the host had not told her guests were arriving today. The host was not honest or helpful during the process, and we spent 3 hours waiting to check in, not getting inside until after 8.30 PM.
The basement bedrooms and bathroom have mould and water stains. The smell of mould is very strong. One of our party suffered from headaches because of the mould.
The toilet is split from the shower and is upstairs right off the common area. Not for those who like a little privacy. It’s also small so not good for those who need a bit more room.
The location is good but there was building work going on next door all day.
This stay was our first and only bad experience with Air BnB. We’ve never had issues before, so I continue to recommend Air BnB, but not this host and this home.