Don’t ever book with these people! I had planned my vacation for over 8months , and they cancelled my reservation the same day we were supposed to check in. The only thing they did was return my money, as if that was going to fix the situation! I was left with my family out in the street ! Every other Airbnb was booked , hotels were booked , the only solution was for our family to break up in order to find accommodations! They ruined our family vacation! The lowest customer service level, meaning they didn’t find a solution to the problem, they just told me Airbnb would solve my problem! Airbnb did the best they could but the property owners literally just passed the baton to them! Worst worst experience ever!!! Watch out these people will ruin your vacation!!!