Anna was lovely, we got to the apartment earlier then check in so she was happy for us to drop off our bags as the apartment was still in the process of getting cleaned. Did not have much contact with her during our stay as everything was fine. Anna helped organise a taxi for us on our departure. Lighting in the bathroom was a little dim but we got use to that. Besides that the place easily and comfortably fit 4 people. Great location - a couple mins to hotel de ville metro and chatelet, close walk over to Notre dame, neighbourhood lively we didnt have any problems sleeping at night, lots of shopping around the area too.