Let's begin with the positives because we truly wanted to love this airbnb. The location is amazing! It's a quick, 10-minute walk to the Eiffel Tower and perfectly situated in front of the metro. Getting to other arrondissements was very easy and we felt like we saw a lot of Paris in 2.5 days. Other positives: Comfortable bed, TV with Netflix! Finding the apartment was very easy, but then the trouble began. We arrived on an early morning flight, so we knew we would have to kill some time before checking into the apartment. No problem. That's how travel works sometimes. We were under the impression that there would be luggage storage provided since that is what the listing says. This is NOT true. I messaged the host company and they said we could store our luggage in the apartment at 1pm when the cleaners arrive. We were disappointed but not upset. It seemed they were trying to be accommodating, despite the listing being misleading. That left us with 5 hours to carry around our luggage. We made it work. At 1pm we dropped our luggage off at the apartment. The cleaners were not there, but we were able to access the apartment. The hosts told us we could checkin at 2:30 instead of 3pm. The listing was also misleading about that as it states that checkin is at 13:00 (1:00pm). BE AWARE THAT CHECKIN IS NOT 13:00. When we returned to the apartment at 2:51, imagine our surprise when strangers were also walking into our apartment at the same time! It was the cleaners. The cleaners arrived 9 minutes before checkin to BEGIN their cleaning. At this point, we were upset and exhausted, just wanting to shower and rest. Instead, we had to aimlessly wander around for another 45 minutes while the cleaners cleaned. When we returned, the cleaners informed us that the washing machine had flooded and could not be fixed that day. There was so much water in the kitchen area and not nearly enough towels to soak it up. We ended up having to use our bathing towels to clean the water from the floor. Gross. It's pretty clear that some of the negative reviews from 2017 have still not been addressed and are only getting worse. This place needs the owners to invest some money in repairing some of the broken/damaged items. Also, PLEASE provide more towels. Ok, now onto the cherry on top - there are two entrances to get into the apartment building. The first one (at the street) was very easy. For the second one, we were instructed to use the intercom to have the door unlocked. Well, that only works if someone answers the intercom!!! Also, at one point, someone did answer the intercom and proceeded to argue with us that we should have a key and they would not open the door. They hung up on us! We kept trying and continued to get hung up on. We ended up having to follow another resident in, which is NOT a safe way to access the space. If this had only happened once, it would be irritating but fine. IT HAPPENED EVERY TIME. Thankfully, our extremely poor service by Pick A Flat did not deter us from having an amazing visit to Paris. We will return to Paris again, but we will stay FAR, FAR AWAY from anything related to Pick A Flat.