We arrived by train on a friday night. The host was aware we would be arrive at the appartement around 22:30. We have gotten instructions to get into the courtyard and get access to the key which was in a lockerbox with a code. The instructions were quite clear, but the code provided was incorrect. We have tried for many ours to contact the host (Cedric) as well as his company to help us in this matter. Eventually we contacted airbnb who also tried for to contact them for 90 minutes. In the end we were told to look for an available hotel at 02:00 in the morning after being between 3-4 hours in the freezing cold. It ruined our weekend, spend many hours in contact which the customerservice of airbnb to get some compensation for the additional costs, but also for a whole day lost due to this situation. The compensation was a 30% reimbursement for which we settle. Mainly because were sick and done with the situation. Would not recommend this apartment or their company. Not recommend Airbnb