I had a very specific experience with this booking. I booked the place 2 days before my departure, and at the airport my flight was overbooked. The next 2 flights were 4x the price of my actual flight. Celine was on holidays and wasn't very quick at replying the messages, which made a bit complicated to change the dates or cancel the booking at the time. When I finally got on touch with her I explained the situation and she said there was nothing she could do regarding changing the dates or refouding me some of the money back, since I was going to loose pretty much all amount in case of cancellation. I know the situation wasn't really her fault, but what really surprised me was that she wasn't keen to come to an agreement but asked me if I would be kind to cancel my booking so she could have the date free to book the room again. Oi?! Not sure of what to think.