First things first – this is an apartment right next door to a hotel that is managed by the hotel, so all the communication and maintenance is managed by the hotel administration or front desk.
Now the good:
1.	Since it’s managed by the next door hotel there are many benefits and perks to it - you deal with the stuff and have things clarified and taken cared of right there and then, face-to-face.
2.	As a guest you have unlimited access to the hotel lobby, which includes the comfortable and plush waiting/seating area, a guest room for socializing that offers happy hour with free wine and juices from 6 to 9 pm which is a great opportunity to relax and talk to other guests, and the same room is used for breakfasts that offers modest but tasty variety of cheeses, meat, bread, fresh fruits, coffee and juices (15 euro per person).
3.	The location is great and very convenient, literally walking a block away, you can see the Eifel Tower, and about 5 minutes walking distance there is a bus and a metro station and there is even a train station about 10 min walking distance. There are also many and I mean many restaurants and places to eat and there are many grocery stores just around the corner, which is very convenient for a family stay…
And the bad:
1.	The apartment itself is right off the street and the entrance is just a glass door that lets you in the one of the rooms of the apartment, and the apartment itself from the outside looks just like a jewelry boutique, since there are local jewelry samples display in the window… So if you don’t mind people walking right outside your windows and looking at the jewelry, this place is for you. Also this apartment is smaller than anticipated, it’s good for a small family and the bath room is through the second bedroom, so don’t anticipate much privacy in the second bedroom if you have kids…
2.	Our check in was 30 minutes late. You may think it’s not significant, but after flying all night, being tired and being in the worst heatwave (108F that day) for about an hour, even 30 minutes is a lifetime. We requested if we could be checked in earlier, but were told that the hotel is booked to the capacity, which is understandable, but instead of being checked at 2 PM, we were checked in at 2:30 PM, so thanks to the hotel lobby were we waited…
3.	The hairdryer blew only cold air, and the shower drain was very slow, almost clogged. I took the hair dryer to the front desk reception while my wife was waiting with dump hair with a request to exchange it, and after the front desk representative, a young man, checked the supply closet, he informed me that there are no available hair dryers... I suggested that he check in other rooms for a hair dryer to lend for an hour, but he informed me that the hotel is fully booked and he cannot do anything to help us. I asked what am I supposed to do, he became agitated and said he is sorry, but he cannot help us, there is no manager and he it’s not at fault the dryer is broken! He suggested we use the towel… Wow! So I wrote to Philippe and complained about the hairdryer and the slow shower drain, on which the hotel administration wrote the next day that while we were gone they checked the hair dryer and its working just fine and we didn’t know how to use it, and the shower drain has been cleaned, we even were assured in person by the lobby admiration that all is good… We did check the hairdryer and after pushing the same buttons, it miraculously started working, so the issue is that instead of admitting that the hairdryer was broken, suggesting that we don’t know how to use is just insulting, we are not morons!!! Oh, and the shower drain was not unclogged, not at all, it was as slow as it could be, so either don’t lie to the customer, or hire another plumber…
On the bright side, they did give us a bottle of white wine for the inconvenience…