Claudia was a very helpful person with the information about her place and how to solve things. She gave us recomendations and helped us before we got there. So, we were very happy about our choice before we got there..but the night we got there was really bad..we were 2 adults plus 4 kids (4-7-7-9)..We got there at 7:30 pm and there was no electricity in the appartment (lights in the building were working). Smell was REALLY bad, because of the fridge that had probably been not working for days. So we called the phone number she left us..they tried to help but we spent two hours trying to solve the problem until we had no batteries on the phone and coulnd`t charge them. So we had to solve the problem with the fridge, leave all the windows open, throw away some of the food we brought...and spend that night with no lights, not hot watter, no electricity at all. Next day she solved the problem, but we spend that first night not only wasting our time, but trying to solve the situation as better as we could with 4 kids...Other than that, the apartment is very well located, there are lots of restaurants and places around..walking distance, and also a couple of metro stations.