This is my first negative review ive ever posted; the outside is ok graffiti walls and really old, but really cute and modern inside, it would have been nice to have some instructions on how to use the oven and appliances but we figured it out, my major issue was the heater not working in DECEMBER, I reached out to JM and she was incredibly rude we tried all the suggestions and when i responded to her that we were pretty miserable ( i was sleeping in 3 sweaters, teddy coat and a beanie) her response was so rude as if we wanted to be dealing with these issues and because we had one more day were we planned to be out all day I didn't even respond, I knew we would get nowhere and I didn't have time or felt comfortable spending all day messing with her breaker while sending her step by step pics as she demanded. We tried really hard but it did put a damper on our trip. If only JM would have been the least bit r understanding I didn't need an apology but to be so rude was a shock after spending 2 weeks in Europe with the loveliest hosts!