Sarah was very responsive and allowed us to drop our bags off 3 hours early since our flight arrived in the morning. The three beds and linens were comfortable and clean. The apartment was adequately furnished , covering all the necessities but not overly decorated, just as the pictures show. The same was true of the kitchen which also included a washer/ dryer. Everything seemed quite clean throughout the apartment. Since it was December, the heat was sufficient to keep everyone nicely warm and windows were used for ventilation. The location was great with easy access to the Metro (2 minutes), bakeries, restaurants, shopping, and museums. Only dish soap was supplied so we had to buy hand soap, dishwasher soap, washing machine soap, toilet paper (extra), and paper towels. TVs in the living room and all bedrooms with Netflix, Raku, etc. in the living room. We did not turn on the bedroom TVs to check. Great place and worth the money.