We really liked the apartment and the area. But when we arrived (on a Saturday) as arranged the concierge didn’t have the correct keys and we couldn’t enter for 1 1/2 hours. On entering the place was completely unprepared. It didn’t get cleaned until Tuesday although we were given fresh bed linen. We’re a group of 3 adults, sightseeing, and required 2 sets of keys which the concierge gave us but they turned out to be the only keys and we were then left to sort out arrangements for the cleaner to enter. Insecure suggestions were made about where to leave the key if we could not wait in. This is not ‘premium’ but I didn’t leave the key and hoped for the best. We have received partial compensation for the first night. Welkey’s can only be as good as the local agent they use. It is a nice v.apartment and the people we spoke to polite but no one seemed to be in charge.