Laurene was very nice and accommodating- Although we didn't get a chance to meet in person she was easily reachable by phone. We had an early flight arrival and she was kind enough to let us check in early. Her place was well equipped, very clean, and the bed was soooo comfortable! Unfortunately I did not care for the neighborhood the apartment was located in- I was glad to be there with my husband or I would have felt very uncomfortable walking at night by myself. With that said - it was very close to the metro which is easy to navigate and there are lots of markets and shops just around the corner.