I had previously tried to cancel this trip due to a family sickness, and when the hotel wouldn’t let me cancel the reservation, they had charged me an extra £100 without notifying me in order to change the dates. They wouldn’t budge on refunding me nor change the reservation which seems very unreasonable and unfair to potential customers who have unexpected personal issues come up? They instead offered to refund me £3.67 for a nearly £300 reservation.
Check-in took a long time.
The front desk guy was kind of rude, and made me wait until he finished something on the computer before he would check me in. Later, I asked for an extra pillow (I had one small pillow on my bed when I arrived), and he never got me one, nor a towel when I requested one. The next night I asked a different guy at the front desk, and he immediately got me a pillow without a problem, so I’m not sure what the first guy’s problem was!
That said, the room was clean, the bed comfortable, and the room was small but cute/nicely designed. The shower leaked a bit onto the bathroom floor though, and since they wouldn’t give me an extra towel (not sure why?), I had to use my one towel to wipe down the floor and absorb the overflowing shower water.