We had a great three weeks. Aurore was helpful, provided us tips to stay safe, and the check-in was super easy. During the last three days we had to relocate to another hotel due to plumbing issues (old building) but Aurore refunded our money for those days without a problem and suggested some fixes (she had someone come to fix the plumbing and was going to have them come again the next day). We just couldn't wait, so we opted for another hotel. This is no fault to Aurore. Things happen and I appreciated that she was willing to help us quickly even though those last days didn't work out for us. She made our stay great.