I would like to start off by saying that Gwen was relatively communicative. The process pre check-in was quite nice. We were able to message the host on Whatsapp and were provided with a booklet which included clear directions for check-in and recommendations for restaurants around the area. The location is almost a 1 minute walk from the metro so it is prime.
The issues, however, began once we did check-in. After retrieving the keys from the lockbox, we spent around 5 minutes trying to figure out how to open the door. We rung Gwen on Whatsapp and while we really appreciated the effort, she wasn't able to help us out very much.
The actual flat was smaller than we expected, but this would have been fine with us if it wasn't for the actual cleanliness. There were 3 towels put out for us (we were a group of 3), but upon touch, they were quite damp. They also had a bit of a smell which therefore, made us a bit uncomfortable to use the sheets as well as we were afraid that the flat was not cleaned prior to our arrival.
I definitely want to point out that the cost of the laundry was reimbursed in full, but it took us hours to clean the flat and run the loads of laundry. The flat had a lot of stains on the walls which we attempted to wipe down. There was also dust all over the place- so much that when we wore socks, they became brown at the end of the day. Two of us ended up feeling a bit under the weather after staying here due to dust allergies. There was also some black mold in the bathroom that made us a bit frightened.
Strangely, the wifi also did not work at all on the day of check out.
Overall, Gwen and Pierre were great hosts in terms of communication and location, however, the flat itself was not really ideal in terms of cleanliness. As we continue to navigate the Covid-19 pandemic, we were a bit shocked when we first stepped into the flat. If you are hoping for something in a great location and are not too concerned about cleanliness, we would recommend! The beds were quite comfy :)