Most of our communication once there was with their son (a very pleasant young man). After we arrived Arielle came to see if we needed anything. The apartment was cozy, clean and met our needs. It is very secure as it is in a gated complex. The location worked great for us as the metro is a few blocks away. The 2 chairs in the picture are not there. The host provided many personal care items in the bathroom. The breakfast is slices of bread, butter and jam. We also had yogurt provided. We were a bit disappointed in the kitchen items provided in the unit. If we came back we would definitely consider staying again.