Nadia's daughter helped us check in and out and was very helpful in pointing out places to visit and where to eat. The apartment is up 3 flights of stairs and it was a bit of a chore carrying the suitcase up and down. The flat itself is very clean and the beds comfortable. We utilized the washer during our stay and it works well. The apartment has plenty of hangers and a drying rack to dry our clothes on. We came in the winter and the heater worked very well, keeping us nice and toasty warm.