TLDR: Very bad communication from the host who is not sincere about the refund they promised. The only saving grace about this apartment is the location. The host contacts you via a third party person over WA, which makes it very difficult to get things done. When we checked in, there was a broken cabinet situation. We decided to leave it as it is because we did not want to waste time at home waiting for the mechanic to fix the cabinet. 2 days later there was a plumbing issue in the toilet. We had to stay home and wait for the plumber to fix the toilet, he broke the toilet seat cover and left a mess as a result. We were promised a €100 refund (which is very stingy) for the inconvenience. It has been about 2 weeks and the refund has not been made. I have reminded the host but got no response. I also reminded the person over WA, but did not get any concrete assurance that the transaction would be made.