Check in was 40 min late and even then the housekeeper had only begun to clean, that was a bummer but not a huge deal. The place is well located and very comfortable, and communication was fine. Biggest negative was that there was mold growing in the shower even though we had the fan on and the window open, it seems maybe they didn't use waterproof caulk on the tile. Perhaps as a reslt we all had a cough after a few days though I can't prove it was because of that