Firstly, the apartment at Vertbois was in a perfect location. With so many restaurants, bars and convenience stores so close, there is no better location in Le Marais! The pictures of the apartment are accurate and met all my expectations. Leading up to my stay the communication with the host was great. I received updates and an outline of what to expect at check-in, which included a 'butler' who would meet me at the building, give me the keys, and show me around.
Now for the check-in experience, it was terrible. When I arrived at the building, I texted my 'butler' to let them know I had arrived 15 mins early and would be waiting. After 15 mins, I heard nothing from the butler so I texted them again and then sent a message to my airbnb host letting them know the butler had not arrived. No response. I called the butler and they said they had no appointment for that day and they would not be coming to let me into the building. Soon after this call, the airbnb host replied in the app telling me the butler had 'an accident' and could not make it last minute. The host let me know that in order to get the key to the apartment, I would have to go to a nearby (5 mins walk) market to pick up the key from the shop owner. Though this is not what was agreed upon, I had no choice. After getting the key to the apartment, I let myself in to find someone cleaning the unit (an hour after my expected check-in). I had to wait another 30 mins to get into the apartment. Once the cleaning finished, I was able to get into the apartment to find no directions/binder for how to use appliances/get onto the wi-fi.
Overall, the unit met my expectations and was in a great location. The host was very attentive up to check-in and did respond to my issues during check-in, but there are clearly some miscommunications with 3rd parties that need to be addressed. Additionally, a binder/pdf for the unit should be created with basic info like wi-fi passwords, how to use the washing machine, etc.