1) Arrival. We were informed by Catarine that the flat had not yet been cleaned. We were fine with this in the beginning and dropped our bags off as we had plans for the afternoon. We did inform you about our arrival time on more than 1 occasion.
2) Fridge. We left some items in the fridge and a hand written note in the fridge explaining that items were not to be removed. When we got back to the flat, the items had been removed. The food items were not worth a lot of money, but this could have been avoided if the flat was cleaned on time.
3) Door code. We were told by Caterine that she would text us the main entrance code. This was not done. Only in the evening after we had to remind her, did she send the code. Simply giving us the code when we arrived would have been the ideal solution. Poor service regarding this.
4) Towels. We were 4 adults. Only 3 towels provided. For the price we paid, 4-6 towels for 4 adults would have been a better offer.
5) Dish cloth. The kitchen dish cloth needs to be replaced. The cloth was clearly old and had a damp foul smell to it. Not very nice.
6) Cutlery. When we opened the cutlery drawer, it was very evident that some items were not cleaned. We had 2 forks and 1 knife that still had food on them.
7) Toilet. This was not cleaned sufficiently. The outside of the bowl had long yellow stains on it.
8) Wardrobe door. Main bedroom wardrobe door was not in the track and leaning into the wardrobe. My parents slept in the room. My father is 72 years old and quite good at DIY, had to rehang the door. This can be quite a safety hazard if there were young children around.
9) Old socks. We found a pair of old socks, clearly from a previous guest, in the wardrobe.
10) Bedding. The pillow cases in the main bedroom looked quite used. The pillows themselves, I suggest giving them a good wash.
10) General cleanliness. The entire flat needs a decent clean from top to bottom. We found dust everywhere: book shelves in the lounge clearly had dust from many months ago, dust, opened and unopened sweets were found in the small white unit, in the kitchen under the window.
According to your listing, the flat complies with Airbnb's COVID-19 safety practices. We don’t feel the flat was cleaned to these practices for a couple months.
Considering we paid £688 for 3 nights, part of this cost was a cleaning fee and a service fee; we feel your flat fell way short of this.