Great suite.
Great location.
The check-in was still a less than stellar experience. Alexandre and I have discussed and I just think it can be improved. I say this as someone who has owned and operated a B&B for 6.5 years on the west coast of Vancouver Island, Canada.
As others have noted, the check in is handled by company and they were late as we had wait over 30 minutes. They did leave a message by phone but that is not an effective. communication mode if you are traveling internationally. Email would be best as it would be accessible by WiFi. Some people don't check their phone messages or don’t want texting while on vacation.
It should not be a problem to provide the two codes in advance of arrival, give the suite location on the correct floor (the representative took us to the wrong floor and suite and upset the woman behind the door when he tried to gain entry. It was then that he realized that he had taken us to the wrong suite.) and provide a keyless box by the suite door that would hold the key for entry upon entering the code provided. At this stage having paid in advance for the entire stay, there should be immediate access to the suite upon arrival.
I have discussed this with Alexandre and he feels content to keep things as is. I as a guest and previous B&B operator and host feel that these steps would minimize future problems.
There should be a balance between owner concerns and guest considerations and we just had a difference as to how that can be accomplished.
Apart from this difficulty, Alexandre was responsive in-spite of the communication difficulties, attentive and a gracious host and the suite itself was excellent.