Arrival went very well. Vathanak was helpful, welcoming and kind. She allowed my friend and I to store our luggage at her place during the day so we did not have to lug it around the city. The only problem was that she told us she would be home at 18:00 to let us in to get our bags since she did not give us a key. She did not arrive until after 19:00 and did not inform us until 19:00 to let us know she had an appointment.