When initially booking and asked about the room height they messaged us that it is on the highest floor despite the photos not looking like it. In reality it isn’t. They then tell us afterward when at the check in that it is not. So essentially bait and switch. Tried initially to place us in an even lower floor. Very dismissive and abrasive staff. When confronted about this misleading info they became very aggressive and hostile towards us and at the end of the checkout held our 500 Euro security deposit meant for damages (which there were none), claiming late checkout and exaggerating that we made a mess when it was just a few dishes that we hadn’t had the chance to clean - note there is a huge cleaning fee attached to this stay. Then saying we spoiled bathroom towels and matts - we did not. But even if we did. That is not worth the 500 euro security deposit being held. Definitely seems that they were doing so as a response to our initial unfriendly check in encounter.