Suzanne was very quick to respond to all questions! The flat was very nice and just as advertised. We loved its location! As for access, I want anyone to fully understand that it is a bit challenging to get to the apartment itself. If Suzanne is not there, the key will be hidden for you. I am 5'5 tall and there is no way that I could reach the top of the wardrobe where the key was. Thankfully, my husband is 6'3 and could reach it with no problem:) if you are of shorter stature, make sure that Suzanne puts the key in another location. Secondly, the security door is very challenging to open with the key. It is an old lock and DOES work, but you have to hold it just right and be very patient. And lastly, be sure that you are in condition to climb a 6 story spiral, very steep staircase with your luggage. If you can manage, you will not be disappointed in the apartment. Thanks for a great place in Paris!