Bertrand's presence to help with access, a tour of the appartmentand some basic foodstuffs and toiletries left for us, made us feel welcome. The cleanliness of the appartment also helped in that regard.The general description of the appartment and of where it is situated was quite accurate -maybe even understated concerning the views. We felt very secure in the neighbourhood too and the shops, metro and tram were all in close proximity. Auchan was indeed within walking distance, an easy ten minutes on foot for us! The 19th Floor neighbours, Fazeelah and her partner, were very polite and helpful on the one occasion we contacted them and also again at our check-out in the early (Saturday) morning. The Concierges and the people we bumped into on our way in and out of the appartmeent block were also courteous. To sum up, we can say that the 'big picture' about the appartment was esxcellent. However, there were a few easily avoidable smaller things that caused some unnecessary stress and frustration and that I will mention in private to Bertand and Aurelie, confidant that they can esily resolve them.