When arriving at this Airbnb my friends and I planned on dropping off our luggage and going sight seeing. We attempted to follow the instructions given by Marie, however they were inaccurate as the key to the apartment complex wasn't where was stated and the lock of the door had been changed. We were stuck waiting outside the apartment for 3 hours and Marie told us to lie to the apartment complex manager and say we were her family and that it wasn't an Airbnb. While on the phone to the apartment complex manager Marie told him she would ‘break down the door’ if he didn’t let us in. This was a very uncomfortable position for us to be in.
When we eventually got in to the apartment we were told we couldn’t get the key until the next morning so we had to stay in the apartment and couldn’t leave. The next morning we had the key and were eager to begin our initial plans as so much time had been taken from us. While in Paris I received a text from Marie asking me to meet her father so he could duplicate the key. I responded that we were busy and we could meet him at check-out. I then got a text from Marie stating that if we did not come back to the apartment by 3pm she would cancel our booking and we would have no place to stay.
After rushing back to the apartment we gave her father the key so he could duplicate it and he informed us we would have to wait for 40 minutes for him to come back with the key. After 40 minutes I received another text from Marie stating that her father was held up and we should leave but text her 30 minutes before coming back so they could let us into the building. Airbnb then stepped in and told Marie that she would have to give us the key as soon as possible. We had to wait over an hour before we got the key back.
This ruined our trip and took so much time out of our plans.