the worst experience in my life. Our conversation to understand:
MY "Good morning.
We didn't fine the bed lines for the sofa bed. There was just used on the bottom. In a bedroom bed we found lots of dark hair. We booked apartament for three adult and finde just two towel, and one of them are very dirty. When we came in apartament we found lights on and the window was open. It was very cold and we had to sleep with clothes on. Apartament wasn't clean lots of dust everywhere. You have to prepare apartament for new client always. P.s. the TV on living room we can't turn the sound.
Mia:"Hi, if you are not happy you can leave the apartment and find another one , no proproblem for me, it would be even a pleasure.
Thank you"
Mia:Mia: "Hi, the owner of the apartment asks you the leave the apartment today, we will refund you and we don’t need people like you in our apartment , thank you".
for war? That we complained about what should be for a guest? we didn't even ask to changed anything.