I hope this review helps you make an educated decision on whether you'd like to stay here. I'm not sure if this was a one-off situation based on the reviews I read before, but I want you to have all the information. This was not the cute, clean studio with a washer that I was expecting.
After filling out my check in information a number of times as requested by the company, I received a call from Elesa saying that we could not check in 45 minutes after our scheduled time of 4pm due to some cleaning issues. Please note the normal check in time is 3pm.
We arrived and loved that there was a key code on the door before you even enter the building. As we opened the door, we were met with construction on the bottom floor and a note on the wall saying sorry. This was not communicated to us beforehand. Any plan of having a relaxing afternoon was shot due to the construction noise. The stair case up to the studio is basically a squared off spiral which is fairly steep. This made getting our luggage up an experience.
Part of the reason we booked this studio is that it had a washer directly in unit and this was the last stop of our trip. The plan was to wash everything so we'd have a full wardrobe again. I looked everywhere for the drying rack and couldn't find it so I contacted the company. They apologized and said to look under the bed- I did and found a ton of dust bunnies that grossed me out. They said they'd try to get it delivered the next day. It never came...we were there for 5 nights. I could only do a load since there was no where to hang anything in the small space.
As I was unpacking my items in the bathroom, I noticed that the inside of the medicine cabinet had obviously not been wiped down between guests which further grossed me out. My husband went to take a shower....the rain shower head was broken. They offered to send a technician, but there was another shower head we could use and we didn't want anyone in the studio.
Other issues: broken toilet paper holder which they said they'd fix and they didn't, closet drawers and shelves were essentially full of extra bedding so you couldn't really use it, you can only lock the door from the inside with the single key they provide so don't plan on doing anything separately from your group, stains on the furniture, the chair had a broken leg....you can't make this stuff up.