This was an extremely unpleasant experience for our family. When we first arrived, we were met by the nanny who was frantically trying to clean the apartment. She did not have the spare key that we needed so she reluctanly gave us hers. When we arrived later in the evening to check-in we found that one toilet was not working and sewage became backed up and leaked through the back of the toilet. Also another shower did not drain at all, and one sprayed water in the whole bathroom. We contacted the host and informed him that we would like to cancel our reservations and move to a hotel. He refused to give us a refund. We moved to the Hyatt the next night because it was already so late at night by the time we got done discussing with the host. Bathrooms were very dirty and one was not even supplied with toilet paper. The host knew the toilet and shower were not working and neither he nor the nanny had informed us on check-in about this. If he had, we would have never agreed to stay even the first night. The host did send a plumber in the morning to fix one shower, but not the toilet. This was unacceptable.