The location was fantastic and the unit looked exactly like it did in the photos. The unit is in an office complex which can seem a bit weird, but makes it very quiet at night. There is 24/7 security so we felt very safe.
However, we lost hot water twice in as many days during our stay and had to vacate early and find a hotel. We had no hot water upon arrival, and maintenance had to come and reset the boiler. We were able to take one hot shower after this, but when going to fill the tub, it only filled 1/4 of the way up before we lost hot water again. It seems the infrastructure may not be in place to support the unit, and especially not the tub. It’s so sad because the tub is beautiful! I wish we could have utilized it.
Pacha was very responsive when we needed her to be and we appreciated her flexibility to allow us to leave early because of the issues we faced with hot water.