Before you read this, please know that I am a pretty patient and flexible person, especially with AirBnB. I honestly would have given 5 stars but we had a few things that just cannot be overlooked. The good: we loved the place! The location was wonderful and right next to many restaurants, bakeries, shopping, and very close to several Metro stops. The stairs were challenging at first but got easier. We had a delayed flight and Dominique was understanding and sent someone to meet us when we arrived. The not so good: we had a plumbing issue in the shower (which is connected to the toilet). Not a big deal, Dominique sent a plumber while we were out the next day. Later that night we arrived back late, around midnight, and wanted to shower. We saw a towel on the floor and it looked like someone had been in to work on the problem. As we had no messages, we assumed everything was fine and went to use the restroom & shower. Unfortunately the problem had gotten worse and I found myself on an hour long late-night search for Drain-o (or a similar product) while my husband cleaned and bleached the shower from the toilet mess coming up from the shower drain. When Dominique responded we were told that the plumber needed to bring another part. This is all understandable except that we were not told this until we tried to use the bathroom. If we would have known, we would not have used the bathroom or shower that night (there was a public restroom down the street) and could have avoided a late night stressful experience. Our last problem came at check out. We had tickets to visit a museum that morning. Even though we got there early we still had to leave the museum earlier than expected to get back to the apartment and meet Dominique's (I assume) property manager at 1:00. We rushed out of the museum at 12:20 and even took a taxi to make sure we could make the check-out. I arrived at the apartment walking in the door at 12:50 while my husband ran to get some quick food. By nearly 1:30 we still didn't see anyone and messaged Dominique. We were told that the person meeting us arrived, saw bags but not us, then left. I was so confused because I had been there 10 minutes early and had the door open waiting. We were told that they would come back at 2:30. Unfortunately, no one ever came and so at 3:00pm we informed Dominique we would be leaving the keys under the doormat. This was so disappointing because it was our last day in Paris and we wanted to spend it as we pleased, not waiting around an apartment for someone to show up. Dominique had such great reviews that we are hoping these experiences were just a fluke.