VERY POOR CUSTOMER SERVICE and false advertising. We choose the place because it listed having onsite laundry when there was no laundry service available. The director that we talked to was absolutely rude and had a poor tone to her voice. She was shouting at us for bringing up our concerns to try to come to a resolution. We didn't feel like we were taken seriously that we felt inconvenienced. We weren't able to come up with solutions that both sides were satisfied with since we didn't feel like they didn't care about our issues. Overall tone of the hotel felt like a poor choice and wouldn't recommend and would never come back.