Louise was very responsive, allowed us to check in early and helped us with recommendations. Her apartment was small, but quiet, clean and very well located. The apartment is located on the 5th floor with a spiral staircase and no elevator. There are a few things that can be improved: The coffee machine is old and in poor working condition (we had to hold on to the porta filer in order to be able to make a coffee). We spent a week and we only got one hand towel (that was very tough to deal with) and a robe (old and stained, that it was not very inviting to use). There was no place to hang a dress or a coat and no hangers. There is no bathroom, rather the sink is in the bedroom and there is a shower enclosure on one side of the bed and a toilet on the other side. There are no pics of the bathroom, so this was a surprise to us.