Although Jeannine was not available for the check in processes, she left the keys with the doorman and everything worked out well. She did come over the next day to help us figure out he Internet. She showed us around the property and also told us about a neighborhood market. The apartment was exactly as pictured and was very clean and roomy. (There were four of us during a five night stay.) We didn't use the kitchen much, but it was very well equipped. Having the combo washer/dryer was also handy. The neighborhood was very quiet and had restaurants, bakeries, a grocery story, and a pharmacy all within walking distance. The metro was just a short walk, which was a huge plus. (The apartment was very close to all the major tourist sites; just a short ride on the metro.) Jeannine was very close by and made herself available if we had any questions or problems. Checkout was simple, which was great as we had a very early flight back to the U.S.