We'd just flown 12000 km from the Pacific Ocean, and our host fell ill so we needed a last minute room for the trip. Stephane had left town but not taken down his ad, which can happen surely enough. But I was already booked into a STRICT no refund policy. Fortunately he listed his number and picked up, bit advised I try to get a refund myself. After 18 hours on a plane halfway around the planet, I was exhausted and didn't connect I was going to get stuck with fees for cancelling until the last second. The host should never have advised I cancel it myself to avoid his own fees for not taking it down. He did resolve it himself after I called back, but at that point I wasn't sure I could trust him so went through airbnb as well. Sitting in the airport for 2 hours waiting for a refund before we booked our next airbnb fiasco, was awful. It turned us off from this amateur service and we'll stick with hotels in the future!