We communicated with Luc & Agnes for weeks before our departure to France that we may not be able to travel due to Covid-19 travel restrictions. Agnes assured us that was not a problem and they would refund payment if it was the case. With travel to France ultimately not permitted we notified Agnes we were not allowed to fly into France. Agnes confirmed we were not coming and would assist the refund. Luc then communicated that we did not cancel in time and the apartment had been blocked for our stay and that he would not offer any refund at all. Very unethical behavior Luc.