Claude met us during our check-in and he was very approachable! He was easily contactable during our stay and Flo made an effort to check in on us too. Flo's apartment was larger than I expected (by Paris's standard) and conveniently located within two minutes to the nearest Metro. More importantly, the neighbourhood felt very safe. Do note that there are two flights of stairs to get to the apartment (thankfully Claude helped us with our bags!)