Save your money, save your time, find somewhere else to stay. First off the power went out, the heater was not working, no hot water and there was a smell of human feces throughout the whole place. If you have luggage, it’s FOUR flights of stairs, no elevator and no help.There were so many issues in just one night of being there. After 10 calls a repairman came the next day we were forced to leave the Airbnb at 9am.The assistant offered to take us to a café while we had to wait.She later used this against us by stating she was taking care of us, which is why she would not give a refund. To preference, the snack was a croissant.The host wasn’t there and had someone else handling her issues.They promised a full refund and later on we’re told by Airbnb the host didn’t approve, even after pledging her word now it’s our responsibility to pay out of pocket. The host made this experience dreadful.Even a week later, we’re still fighting this charge and the host and assistant are unresponsive.