Everything seemed to be going well until we left the apartment. The door lock was in very bad shape. We were 2 couples and 1 child, we spent the day at Disneyland Paris and when we returned home around 11:30 pm the door would not open. The lock was broken, it took us 2 hours to enter the apartment thanks to the help of the neighbors in the building and people who were on the street... We were lucky enough to leave a window open and a neighbor let us go up to the first floor where our apartment was to enter through a window that had been left open. We had to try to contact the host throughout this process where we got no response. In the morning he said he didn't answer because it was too late. We had a small child and we had to stay outside the apartment for 2 hours without the host helping us. The next day we left, where we met with the host and he saw the problem with the lock and apologized immensely for what had happened. We asked for a refund of one night for all the inconvenience, it was refused by the host and then immediately asked us 500€ for the damages caused.
We have videos and witnesses to prove everything that happened
Horrible and unscrupulous person. People who are only in business for the money and are not interested in guests. Horrible experience not to be repeated.