This was a trip we had planned and looked forward to for months. I will say Clarisse was very responsive and kind throughout, until the pandemic situation really took a turn. When we were boarding our plane for Paris, to arrive the morning of 3/12, there were new travel restrictions from US government, WHO and CDC. It would have been irresponsible to travel to Europe. Sadly Clarisse would not work with us on a refund of even a portion or rebooking option. The apartment looks amazing, but we will never know. Airbnb was additionally a nightmare, and changed their pandemic policy and had we checked in 3/14 we would have been refunded, absolutely irresponsible business practices.