As a frequent user of this platform I have to say this was the WORST experience
I have ever encountered. What’s listed is NOT provided, and it feels like a scam. This is long but if you’re thinking of staying please be sure to read.
We were so excited because the reviews were incredible but this is 100% NOT the service you’ll get.
* It started with 30 minutes before check in us getting a note saying the house wasn’t ready and check in needed to be delayed by an hour. So we had to wander around with our luggage last minute for an hour.
* Service confirms you’ll get a response within 5-10 minutes (what a joke) and that you can request additional items if needed.
* Upon arrival we found there were only two small body towels and a bath mat. NO hand towels, an EMPTY box of tissues, and NO paper towels. We requested if it was possible to obtain more towels. Host responded two hours later and said no.
* Additionally, there was NO hand soap and the “hygiene kit” provided was a left over, miss matched, HALF USED travel set of shampoo, body wash and lotion. You’ll then have to use your body towel to dry your hand the entire stay because there’s no hand towels.
* Coffee maker that uses coffee pods is provided but there are no pods of coffee provided.
* Not a quiet side street. There was a party with loud music and people entering and yelling down the street almost every night as early as 6am one night. since there are no fans or internal air circulation, we had to keep all of the windows open every night.
* We had a situation, which we understand was not the hosts fault, of us getting locked out. However, we told the host who responded four hours later that she didn’t have spares and would call a lock smith. She never did and then remained non responsive for the next 9 hours. We had to get a hotel and got completely robbed by the lock smith. The lack of response, especially in an emergency situation when we were well within the hours of operation for the property company, is completely unprofessional. I also found it strange that an experience host who also uses a property management company doesn’t have a spare. Especially since the lock on the door comes with four extra keys and a card for copies to be made, which we found out from the locksmith when we replaced it.
* Why we felt set up: At check out, the property management company sent us an automated message with a key fob code and instructions to return the key. The code on the fob, we were given at check in, and the code on the email didn’t match so we couldn’t return the keys. Host and property management company were again called serval times, voicemails, many messages. Five hours later the response we got was “did you return”. No assistance provided at all. We luckily got ahold of key cafe customer service, sale number on their website if needed, who confirmed OUR KEY FOB WAS DISCONNECTED WEEKS AGO. So we wouldn’t have been able to return the key and were basically set up to have to call a lock smith as the email states clearly she does not have access to her mail box and there is no secure way to return the key.
The entire thing felt like a complete scam and the host was incredibly rude. Over all, save yourself the hassle and DO NOT stay here.