Alain is easy to contact and communicate with. He arranged for a third party to greet us. She was friendly and helpful however forgot to mention the entry code for the main door entrance. The apartment was very clean and has a lovely view. We were also provided with a range of amenities including shampoo and soap which was great. There are four flights of narrow, steep stairs which lead up to the apartment, making it quite difficult to carry luggage. It was hot and humid during our stay and there is no aircon. This made it difficult to sleep, the open windows didn't help much and the street is quite noisy. Lastly the wifi is terrible, it is really slow and would often disconnect. On a number of occasions we would have to find a cafe in the street to use the wifi.