Vanessa was able to accommodate us at the last minute when our prior host dropped out. We can't thank her enough. We only had a couple of concerns and she was able to contact us immediately. Our stay was perfect as the location was extremely close to the Metro 8,9, and 4 (important lines). Ground floor made it even more convenient for dropping off items or freshening up.. Overall, it was a clean, comfortable stay. Although there is no air, it didn't get uncomfortable, even on hot days with the fan. I would stay here again.