Location is good and communication too. Flat is smaller than it looks but clean and fine if you're planning to be out and about. Beds were very comfy. Plenty of clean towels. As others have said, really only suitable for a family of 4.
We arrived at about 11.30pm and went to check in, only to find another couple in our room. They had been sent two check in details, one of which was our room. They were booked in a double room two floors up, but obviously had decided to take advantage of the mistake by 'Hatch' and had occupied our room the previous night. They did move and swapped over bedding etc but not what you wanted after travelling all day. Also, you would like to think the apartment was cleaned before you and your family arrived. Chana did reply to my message despite it being midnight and came to the property. New security code given. Overall, it didn't spoil our visit but it was a mistake that should not have happened.