Absolute nightmare. firstly, we had booked a room with these hosts a few days prior and it got canceled the night before when I messaged to ask about check in and was told there were bedbugs... For the second stay our flight got delayed and the late checkin was only until 1130. They said they couldn't help so we needed to get a hotel room for the night. Still had to pay for our air bnb that night... the second night we went to pick up the keys at 11. When I got them there was no keyfob. The people said I wouldn't need it so I took the keys. when we got there we ended up needing a key fob so my wife, my 8 month old baby and myself were stuck in the lobby. finally around 12:30am someone that lived there let us in and helped us find the place. The first thing I noticed when I got in was the smell of mold and how cold it was. both issues with having a baby. we were not given any instructions like how to work the heat or anything. I did not feel safe staying there but by this time it was past 1am so we decided to stay the night. our baby was coughing a lot when we woke up so we booked a hotel and left before our checkin time that day. the mold smell and extreme cold are not good for a baby. we were there about 10 hours in total and they are trying to charge me the entire stay even though I canceled because of a safety concern. airbnb won't help me and now we have to dispute our charges to get out money back.