The location of this apartment is great. There’s a supermarket beside the front door of the building and it’s a nice neighbourhood with some lovely other shops (baker/grocer/fishmonger) nearby.
The apartment is a reasonable size but when the sofa bed is extended it almost completely blocks the bedroom door so advertising the property for up to 4 adults is a little unrealistic. For 2 adults it would be very comfortable and spacious. The apartment is equipped with everything you need for a short city break and having a washing machine is really useful. The safari theming is a little bit strange and not to my taste but it’s not offensive.
Our checkin was delayed because the apartment hadn’t been cleaned. We went to the keynest location to collect the key, which is 2 metro stops away. When I arrived there I discovered that I hadn’t been sent the code that I needed to get the key. I phoned the host and was put on hold until the call cut off. No one phoned me back. I called again 30 minutes later to be told that the cleaner still had the key and was in the apartment so could I go there to get the key. When I arrived at the apartment the cleaner hadn’t finished, but we did get the key and then went to a nearby coffee shop so that the cleaner could finish. When we came back the cleaning was clearly rushed and not completed to a very high standard e.g. the floors hadn’t been washed and the inside of shower enclosure had water marks on the glass and soap/shower gel residue on the tiled wall. We decided not to complain because the cleaner had been very apologetic about us not being able to check in and seemed a bit stressed so we didn’t think it would be fair when she seemed to be under pressure.
On our first night in the apartment we arrived back quite late after some sightseeing. We opened the sofa bed to discover that the supporting legs on it were broken. I emailed the host immediately and got a response the next day to say that they would get it fixed soon. No indication of when that might be was given. My friend had to book alternative accommodation. The sofa bed was not fixed by the time we left. When we had collected the key from the cleaner she had the sofa bed open to change the sheets so she would have been aware that is was broken and no one seems to have done anything about it, or told us in advance.
After we checked out the host contacted me and offered to refund 30% of what we had paid and they processed a refund immediately, but only sent 25% which didn’t even cover the cost of the alternative accommodation. I queried this with the host and they have now stopped responding to my emails.
I will avoid booking any other properties that are managed by checkmyguest in future.