It was a terrible experience, the key box is malfunction so many international call, video call after 1st hour they told me wait to send someone to fix it. 2nd hour continuously call and video they just told us the key box is fault and we must go find another hotel. Imagine after a long flight from Asia with 2 kids, in middle of Paris at weekends. The kids just want a restroom, how can we find hotel in very last minute? Where the kids can go ?This host is cold blood, they should not be in this business.