My wife and I were supposed to stay for 1 night after an evening train from Germany. We had a 3 hour train delay and an extra stop at an unexpected station before we arrived in Paris; so although we never made it to check in with Emmanuelle, he was extremely flexible and helpful in our efforts to make it to his place. He was very quick to respond and very flexible on the potential check-in time. My wife and I never got to see the place because of the train finally arriving in Paris the next morning, but his communication with us was exceptional! Highly recommend just on those aspects alone.