Staying at Berenices apartment was a very unpleasant experience. Unfortunately my 6 year old son by an accident broke the key in the keyhole. I called Berenice, who came to the apartment and demanded that I paid her 155€ up front for the locksmith. She also said that if I did not pay her up front, she would claim even more money for lost work hours. Berenice yelled and screamed at me and my 2 children even though I spoke calmly ad politely to her. When I called Airbnb to hear which rules applied to the situation, she got even more angry, because she found out that Airbnb advised me not to pay her directly, but let it go through the Airbnb Resolution Center. She then decided that we should leave her apartment at once. She even threatened to call the authorities if we did not leave. So me and my kids were forced to leave the apartment even though I agreed ( after talking with Airbnb) to pay her the full amount for the locksmith.
Furthermore the toilet was dirty and the handle to the bathroom was broken. And the light in the bathroom did not work properly. I deeply regret that we stayed at Berenice place and had this horrible experience.