The worst AirBnB stay we've ever encountered (Of note we have another account under my wife's name with positive reviews, we got travel credit for opening another under mine. We've always had good experiences until now.). We are a put together couple in our 30's without children. If you read the reviews, you will see that multiple guests have commented that Chris is not warm and friendly - it's beyond that, she is flat out rude and condescending. Here were our problems: 1. When we arrived (pretty late), there was NO TOILET PAPER. There were no tissues, no paper towels either. In other words, my wife had to desperately use the bathroom (having an upset tummy from travel) with nothing to wipe with. I luckily had about 3 tissues in my pocket from traveling. The next morning we had to leave to go to cafes in order to use the bathroom. When we contacted Chris about this, she offered NO APOLOGY. She said the apartment manager would bring toilet paper by the next afternoon. Essentially, we waited over 12 hours to have toilet paper. 2. As far as linens, there was one full size towel and 3 hand towels. This did not work for two of us showering. In addition to asking for the toilet paper, we had to request towels. The toilet paper and towels were brought the next afternoon. 3. In addition to offering NO APOLOGY for not having toiler paper or any paper products in the apartment and insufficient towels, she immediately reminded us that we were to be quiet and not disturb the neighbors. Quote: "It is tricky to arrive so late because the adjoining neighbor is disturbed after 10:00 pm. I count on you to respect the rules of procedure." There were signs plastered in the apartment to be quiet. Just being the two of us, we had no reason to be loud, but we were super self conscious that we were being watched or that the neighbor was telling her we were too loud. One of the neighbors did play his piano early in the morning, as also reported by another reviewer. Ultimately, I felt like she was hounding us about being super quiet, but didn't seem to care we had been without toilet paper for how many hours. 4. After the manager dropped off the toilet paper/towels, we got a message from Chris telling us they had been dropped off, she again reminded us about being respectful of the apartment. Admittedly, when we got in late the night before, we just opened up our suitcases on the first level (we weren't going to haul them down the narrow painted (slippery) steps at 1 am) - so when the apartment manager arrived the suitcases were open and the main room wasn't neat. You are all travelers - this is very typical until you have a chance to settle in. We were exhausted from travel. 5. Everything else was pretty quiet and kosher until check...