Nathalie was a wonderful host. She gave us plenty of space and didn't intrude more than was necessary. The directions on finding the apartment and key exchange were very easy to follow, communication was good and Nathalie was very quick to respond to messages and calls.
There were a few problems regarding the apartment. We discovered there was no hot water, which at the end of a long day with a young family of 5 was a little disappointing. Nathalie was very quick to respond and visited that night to take a look. To have it fixed, unfortunately a tradesman was not able to come until the next morning. But we managed to bathe everyone via boiling pots of water. It turned out the gas water heater was not working properly, so something completely out of anyone's control and Nathalie was incredibly efficient to have this corrected.
The bath room for handle was also broken so we were not able to close the door properly. This didn't bother us but it may other people.
The apartment is situated in a superb location. Literally one flight of stairs from Sacred Heart, 2 blocks from a Metro station and above some great little restaurants. The apartment can get very hot and stuffy but there is a great little fan you can use. The Windows block out almost every sound from the street, so with windows closed, it is a very quiet apartment. It is beautifully decorated and has a great feel. The hall has a strange smell but the actual apartment is fine, so don't be put off by that.
The only areas I think Nathalie could improve on is having some washing machine and dishwashing user directions and providing a new dish sponge. But apart from that, it was a wonderful place to stay and would highly recommend if the gas heater gets repaired.
Well done Nath on a wonderful space !