Terrible, that's the word. We were told our reservation would be available at 1:00 pm (13:00) and we were given the key at 12:00 pm, but when we arrived we found the previous guests still there and the apartment destroyed, without furniture, completely dirty, full of bottles, cigarettes, trash, empty balloons, empty nitrogen cans, food everywhere. It was uninhabitable and the entire apartment reeked of cigarettes. After several calls waiting for an answer, the manager of the apartment arrived to corroborate what we were informing her. They offered us a smaller apartment, not one like the one we chose and paid for. We denied the offer. We were all day with our children and our suitcases, looking for a hotel. Obviously in times of COVID-19 there is no type of rental-to-rental sanitation and no type of supervision.