Got in at 11pm, which we told them we would be doing. They (it’s a company that she runs it through) said no problem and that they’d leave a key in the mailbox. Get there and there is no key. Called and they said that the cleaning lady must’ve not put it there, and they suggested ringing a neighbor (at 11 at night mind you) to let us in the front door of the apartment. Thank goodness the first person we rang let us in. The room is nice and clean but there’s a reason they don’t show pictures of the bathroom and shower. Comically small. Then we were seeing if we could get a check out at 3 instead of 11 (the least they could do with the debacle of checking in). They denied it since they had another guest coming in (understandable). The issue is that I asked them that at 8AM and messaged them at 2 hrs intervals with no response until 4PM.
So in short, poor checkin, small room, poor communication. This is what happens when you farm out the heavy work to a third party company. The room is clean and well decorated and is close to the metro though.