Francois was friendly and very responsive. He has a notebook put together with all the info you need, and check in was very easy. The location was excellent, an easy walk to 2 metro stations, as well as Notre Dame and the Louvre. The flat was clean and ready when we arrived. The people in Paris were very welcoming. We had one hiccup with the electricity and Francois has someone there to fix it in 10 min. We would stay there again in a heartbeat!