I reserved and payed (735 euro) in September on airbnb an apartment (double room) in Paris -Marais with checkmyguest for the 12/11 until the 15/11.
At 15:00 I was ready to checkin but the code they sent to me to collect the key didn’t work.
I spoke after 30 minutes of waiting with checkmyguest clientservices and they told me to wait in a bar until the apartment it’s available because of some “cleaning problem”. They also had no information about when the apartment will be ready . They contacted me after 4 hours of waiting to propose me another apartment (one room) in a complete different location (XVI arrondissement). Now the “cleaning problem” is became a “door problem”, they can’t unlock the door.
Obviously I refused. I just got the confirmation of the refund after spending the whole afternoon on the phone going around with luggages.I booked an hotel on my own (i will collect the refund in 15 days)Worst Experience that I ever had with short term renting, they are scammer
Stay away from
checkmyguest