This is the worst Airbnb apartment that my partner and I have ever stayed in. This is not a luxury apartment as the owner has described it. This is a dirty, out of date, and unsafe apartment. Here is what we found: a toilet floor that you cannot walk on because the floor is in pieces with shards of wood and nails left lying around; a wooden toilet seat so disintegrated that we risked getting splinters using it; a broken shower head holder making showering impossible; a faulty electric light switch taped up; a broken spiral stair banister held together in several places with tape making the stairs worryingly fragile.
There is also a general level of uncleanliness and disrepair in the apartment including mould around the bath; the worktop around the kitchen tap broken; coffee filter paper that had been left in the coffee machine for some time, covered in mould and flies; the curtains in tattered pieces; dirty cotton earbuds left on the balcony table. The dirt and shabbiness of the place made us feel ill.
We complained and sent photos to Airbnb and received a 40% refund as they agreed with our complaint. The apartment’s good location does not make up for the appalling state we found it in. These things would not be acceptable in any apartment, and certainly not one that is marketed and priced as a luxury one.