First, the bad. Our check in was not easy. We were already late due to a delay on our Eurostar train from London, and we needed to hurry to make an expensive tour we had booked. We were told via email days earlier to download a digital key, and get the app, which we did. But that “digital key” (code on keypad) only got us into the front door of the building. We didn’t even know where the flat was located in the building. We tried calling the office number we were given, during business hours, and basically at our checkin time, got no answer!!! Instead we were left on hold for a long time, then finally were given the opportunity to leave a voice message! This was unacceptable as our family were trapped in the hot building lobby, 4 adults and 3 very tired children with all of our bags. I then tried using the chat feature and after several minutes and many “Hello! please help!” messages, someone finally responded. She then told me to “swipe” to get the flat key code, which didn’t work, instead of just telling us the key code, thus wasting valuable time. It’s a terrible feeling to wonder if you’ve been scammed and have nowhere else to go. For almost $5K US for three nights, I expect someone to be available to answer our questions during a pre-arranged check in time, and help us access the flat we had already fully paid for.
Now, the good to great parts. The flat was clean, attractively furnished and comfortably appointed, with good supportive beds. The kids loved the smart TV and comfy sofa. It’s in a wonderful location just on the Seine but in a calm and peaceful area on the Ile de La Cite. Very walkable to Notre Dame, Tuileries and the Louvre. The heat wave (90+F) made the very good AC a real treat. We had plenty of bathrooms, though a bit oddly laid out. The main bedroom has an en-suite sink and shower, but the toilet is just across the hall. There are two other full baths, which was very nice with seven people.
The courtyard area behind the building has several nice cafes, and we loved the calm, peaceful setting for dinner, with people playing bocce’ ball, and the kids could safely stroll this park like area. La Rose de France was our favorite, with great food and very friendly waitstaff. If they can work out the difficulty on check in and be a bit more responsive, I would book with them again.