I arrived at 7:00 PM at night and discovered keys were not in the key locker. I had to contact the management service and wait half an hour to be told the apartment would not be available that night and my reservation was cancelled. :/
A 3rd party service manages the property. That did create a fast responsiveness during reservation process. But my pre-checkin communication was clearly "industrial scale." I was blasted with numerous, overly complicated, and sometimes inaccurate messages and repeated requests for information I had already answered. The insult to injury was when the system sent me a message asking why I had not retrieved the keys and when I would arrive as I stood outside waiting in front of the key locker for an answer for why I could not get in.