My husband and I spent 5 nights in Nathalie's apartment. The apartment building is secure, and has an elevator, which is very convenient since the apartment is on the 12th floor. Nathalie's was there to greet us. She showed us around the apartment, and pointed out where everything was, i.e., dishes, cleaning supplies. She also was kind of enough to stock the fridge with water, orange juice, yogurt, eggs. , ham, butter, milk, which was a very nice touch. The apartment has a very large terrace, and the view of the Eiffel Tower is amazing! We enjoyed it every night. The only hiccup was the shower. Apparently, the shower faucet was new and had just been installed the day before we arrived. We were unable to adjust the water temperature no matter which way we turned the faucet. It was either ice cold, or scalding hot. We contacted Nathalie, and she refunded us basically the cost of one night. She said to let her know if we couldn't get it to work and she'd send someone to fix it. Since it was a Friday, she wasn't able to get anyone to come until Monday morning at 10. We waited until 2:15. At this point she told me that the guy wasn't coming until the next day, (we were checking out the next day), and I should have contacted her in the morning, and told us that we'd have to take cold showers, but it wouldn't be too awful because it was nice outside!I Let me tell you, it was awful! She said she didn't understand because she said she personally tested it the day we came and it was fine, and there wasn't anything wrong with it. When we communicated at 2:15 she told me that the guy could come at 2:30 or the next day at 10.. I told her that if he was coming at 2:30 that we'd wait, otherwise we were going out, as it was our last day in Paris. She responded, he's not coming. You better go out! Honestly, I was a bit taken aback by that response. Even though she refunded us some money, it wasn't fair to us as guests to wait to meet a maintenance person who never showed up, and we still had to take cold showers. I feel like she should have met the guy, or at the very least come herself and show us how to use it, but I'm pretty confident that it wasn't connected properly. We travel all over the world and have never had a problem figuring out how to adjust the temperature on a shower faucet.