Nathalie responded the messages very fast. She provided detailed explanations about the apartment in a friendly manner. We were six people renting the flat for a few days to celebrate the New Year's. Natalie was away during the rental period. She arranged a lady opening the door for us. Out of our surprise, we found a bottle of champagne and some new champagne glasses placed on the table, with a lovely welcoming note. The flat was cozy and clean, sufficient for six adults for a short stay. The only issue we had was that no extra pillows and new bed Iinen were provided for the sofa bed. It also seemed that the girl who opened the door for us didn't know where to fetch them nor care about it. Overall, we had an excellent stay.