The folks with Benvini were great communicators and thankfully they were available 24/7 or we would have had to find a different place as we couldn’t follow their instructions on how to find the key. Some of it was lost in translation and some of it was that the online pictures would not come up. What they called a “Gate” I would have called a short piece of fence, barrier or bicycle rack. Also the key lock is very small. Once they sent me pictures after we looked around the area for 45’ looking for a gate, getting in was quite easy. I suggested their cleaning crew do bit better next time and they were very positive. They also quickly sent a technician when I reported a broken shower head.