We were 4 adults and a toddler. Louise was wonderful and communicative. She allowed us to drop our luggage off several hours early instead of carrying it all over the city, and when we got to the flat we found it was ready already- a wonderful surprise after a long day of travel. The flat itself has a great layout, very spacious. Great location in Paris. Noisy in two of the bedrooms but we expected that. Would stay again!