Elise and her team were very responsive they were accommodating to our needs, even when we arrived early they were able to check us in. The place has a great location walkable to train station (less than one block away) so it was great getting around Paris, supermarket across the street made it super early to cook at home. We only had an issue with the cleanliness of the place but this was not the fault of the hosts since they were not the ones that were there at check in and could not double check that the place was thoroughly clean as we arrived early. They offered to fix the issue anyway which was very kind of them. Overall great hosts and I would recommend the place to families (it was 8 of us with 2 children ages 7 and 9). Lift worked without issues for us.