We enjoyed our stay at the apartment. Check in/out was extremely straightforward. Message responses were very good. I sent Mathilde a bunch, and she never revealed any impatience. Always very nice and helpful.
The layout is great for families with young kids since the four bedrooms are separated by sliding doors (two bedrooms on each side of a long hallway). The kitchen has lots of plates and silverware, pots and pans, so you could easily cook in and save $$. Weirdly, there were no paper towels or napkins, but there’s a supermarket a block away. We didn’t use the coffee maker, but that’s a nice convenience. The washer/dryer are large and work well. The location is excellent-near two metro stops.
On the downside, the WiFi was a huge issue for us. There seemed to be a limit on how many devices could be on at one time. If you’re a couple with young kids who don’t use the internet, you’ll likely be fine. We have adult kids, and it was a big frustration. We did reboot the router two different times (as Mathilde suggested) to no avail. Both showers had problems-shower head was replaced the morning after we let her know, but two other issues (one of which was a drain issue in the same shower, which was kind of gross) were not resolved before we left. Finally, the apartment has a lot of recessed lights, lamps and hanging lights but little natural light because it’s sandwiched between two buildings with no alley.