Horrible horrible experience with Welky's. Our agent arrived >1 hour late to the check in while we waited in the rain. I texted and told him when I would arrive, he then decided to leave, despite knowing I was on my way and would arrive. I called Welky's directly, and the manager Lana said no one else would be able to let me and I had to wait (in the rain). At 5:45pm (>2 hours after the check in time), the agent finally arrived. It was clear that he was mad at us because we had called Welky's about our delays. He then proceeded to yell at us in the lobby, say incredibly rude comments to me that I won't bother repeating. Finally after being into the apartment, the cleaning man was still there!!
We had actually asked for an early check in, welkys said it would not be possible because it would take till 3pm to clean the apartment, so I actually changed my train arrival time to arrive at 3pm, to accommodate welkys. Now it's > 2 hours after our check-in, and the apartment is still not clean! The cleaning man leaves mid cleaning because the vacuum was not working. He also left a bunch of unclean dishes from the previous tenants that were all still dirty, even though we pay a $235 cleaning fee!
I called Lana the manager back because this was really getting out of hand, and it was clear the apartment was not ready nor were we able to check in on time. The agent Lana on the phone told me she would refund us for the first night. I then later got a message saying they would give us $100 refund, which wasn't even enough to cover the cost of the cleaning fee for the unclean apartment. I then tried to explain to the person messaging us that we were promised a refund for the whole night, and the person messaging reneged all together and told me to take up the matter with airbnb.
I have been using Airbnb for > 10 years, I have always made it a point to be kind and courteous, I have not a single bad review about me. I treat the apartments like it is my own home because these are someones home and should be treated well. I clearly made a mistake by renting from an agency likely Welkys who just abuse their customers. This was a horrible experience that really ruined my first night in Paris. Rather than making the reservations with my friends, we were stuck dealing with a rude, lying staff.