Eloise was very nice and communicative. Although she was apologetic, we left early because the apartment had mice (live and dead). This and the construction going on on the living room window scaffolding were of the type of stuff guests should be put on notice about. It also does not have wifi in the apartment (it appears to be coming from another apartment) so we only had signal in one bedroom. She says she will remedy this, but this is another thing you should check on before booking. It also was lacking in basics - no hand or dish soap, for example. The location is great and it was comfortable. I'm sure Eloise will remedy the issues.