We were locked out of the air bnb late at night because the door was broken and the host did not respond so we had to get a hotel. I told the host earlier in the day we were concerned about the door and he pretended not to know anything about it. Later his property manager told us he’s been asking the host to fix the door handle over a year. When I asked for a refund the host accused me of blackmail. ???Absolutely horrible experience. Do not stay here.