We were really looking forward to stay at Bea’s place. We have agreed to checkin at 15:00 as indicated in the guest guide.
At 15:00 I was at the door and entered the flat. Surprisingly, the flat has not been cleaned: the bin was full, and just by the entrance door, the couch was converted into a bed and limiting the entrance door to be fully opened. Everything was as left by the previous guests. There was hair on the bed sheets and the dirty towels left around in the washroom. When calling Bea, she had mentioned the cleaner is stuck in traffic ( due to the Armistice Day road closures) and that she doesn't know when he will arrive. I have requested Bea to ask when will the flat be cleaned and how long it will be taking. She then phoned up the cleaner and reverted to me saying he will arrive in 10 minutes. Due to being tired from the trip ( 2 flights), waiting for 3 hrs prior to check-in time, and avoiding the rain from outside I've stayed in the studio while it got ready.
The cleaning person was very polite and did his best to finish everything asap as he had to rush. He had the flat ready in 1 hr while the host mentioned it takes 3 hrs to have it ready ( when asked if we can check in early).
Another point that I would like to mention is the interaction about the internet. We could not connect with any device, and when we have contacted Bea about the same, she answered that it was working for her and that we have a problem with our devices. She was not responsive after that.
Overall was very disappointing not to be informed in advance about the situation and to be dismissed when mentioned about the connectivity issue.
Two days ago we received a message from Bea that she sometimes gives discounts to some guests that come back however. We will not go back or recommend it to anyone!