Chantal was very helpful explaining the way everything works. There are good instructions about how to reach anything you need. It's a short walk to the Metro to get to anywhere. It looks as you see it in the picture. If you have any problems with stairs this is not the place for you but otherwise it is very comfortable and charming. It's fun to walk out of the crowds and right into your own private Paris garret. The view of the rooftops is wonderful.