1. Location: Well located, well connected, great neighborhood, great shopping and restaurants. However, do note that after you've made the booking, the address that you're given in Airbnb is not the real address. It's not far away but annoying when you have pre-booked taxi orders and you're traveling with your elderly parents. You get the real address just the day before arrival together with the check-in instructions and I didn't want to start contacting the taxi company for any changes as I thought it might bring more hassle than benefit.
2. Check-in: For us this was problematic and took some 15 minutes just to get past the first door. We didn't understand the instructions correctly probably due cultural background and translations issues. For instance: "Building code" in the instructions means the street frontdoor opening key code. For us it started with the same two numbers as is the building's street number followed by a letter and two other numbers (e.g. 45B23, this is not an actual code). From where I'm from, that's how you tell the correct entrance to a building (if there are many) followed by the apartment number. In addition, we're not used to opening doors with key codes and in some cases that I have done that in the past, there were never letters involved. So, we didn't understand that was the key code. When calling Jenny about this, she was not friendly but raised her voice quickly and said she didn't understand what the issue was. The elevator is small and max. can take the passengers at a time, comfortably only two. The entrance corridor and staircase are somewhat dodgy and not the same level as the flat itself.
Once you get out the elevator the instructions said we needed to open the first door in that floor with our key. This is not the case, there's a knob you need to turn and then push the door to get in to another small hallway that is connected to two of Jenny's Airbnb flats.
3. The apartment: It's stylish and as shown in the pictures. It doesn't have a dish washing machine, which can be annoying even just for having to clean the breakfast dishes on your holiday. Coat hangers in the entrance cloak cabinet would also be nice. The air cooling units work without issues but a good thing to note is that they don't bring in any fresh air, it just circulates and cools the existing air. At some point you need to open some windows to get fresh air. If you're a light sleeper, it's good to know that you'll be able to hear subway sounds in the night time, however, in this neighborhood probably not the only building with this issue. This flat is great in many ways but not the absolute top notch "Four Seasons" standard, if that's something what you're looking for.
4. Communication: We found Jenny not to be responsive or friendly, she actually left two of our messages unanswered. The most disappointing thing was when on our last day we and the guests in the other apartment were locked in and couldn't get out for two hours! There seems to have been a miscommunication with the laundry delivery personnel, who locked the hallway door to which we didn't have a key. By the time of writing this, Jenny hasn't come back to us regarding this mishap at all, not even for any apologies. Together with the other guests, we had to contact Airbnb support to get us out, happily there was no emergency during that time.