The check-in experience was terrible. You have to pick up the keys from an automated locker in a separate location, however the locker got stuck and we couldn't pick up the keys. Messaged and tried to call the host, did not hear back for several hours, and since we had plans that evening ended up paying for a hotel. Tried to access the keys again the next day after the host said the problem had been fixed. When I went to the locker it said the code was invalid. Called and finally got them to replace the code again and was able to access the keys, however they rejected my request for a refund for the first night of our stay since we were not able to access the apartment. The apartment is exactly as described on the site and in a great neighborhood, just not worth the trouble.