When we first arrived Pierre had us check-in with his friend. His friend met us at the apartment and briefly went over everything. The friend seemed nice and everything went accordingly. I wish while the friend was there we really went through and inspected everything, but truthfully we were jet lagged and so tired after traveling 12+ hours. The room was smaller than we expected, but still the location was good and it did the job. However after about maybe 20 mins in the place we decided to shower and began to unpack and we noticed that it was actually very dirty. There was dust, dirt and hair all over the floor and carpet. In fact we couldn’t walk around barefoot without getting things stuck to our feet. The shower was dirty and had black stuff building up in the corners. The shower curtain was also covered in some dark liquid. The sink did not work properly and took over 20 minutes to drain after use. The bathroom mirror light did not work, and was unusable being that it continually flickered nonstop. All of this caused us to check out after only one night. Truthfully we would have left earlier, but it wasn’t easy finding a new place to stay in a foreign country with absolutely no notice. I reached out to Pierre to let him know about the issues and requested a refund ONLY for the nights we would not be staying. Pierre never got back to me or responded to any of the messages, but rather his friend did. His friend who is not even listed on air bnb. Immediately upon me explaining the situation and asking for a refund for the nights we didn’t stay (and sending photos of proof), the friend accused me of being a liar and trying to take advantage of him and Pierre. He said we were leaving for our own benefit and continually sent aggressive and harassing messages for the following three days after us checking out early. (In fact when I told him to leave me alone and stop harassing me he laughed and me for accusing him of harassment and made a joke of the situation.) Pierre’s friends solution was to send a cleaner to come clean the floor at 6pm one night, which keep in mind would be half way through our stay, and absolutely not solve all the issues. The apartment needed a DEEP clean, handy man and some new items replaced to be cleaned and as advertised. During all this I received no response from Pierre until a few days later when Pierre denied the refund. I then reached out to Air BnB with the photos of proof, and they as expected, approved the refund. Pierre will likely respond to this with some rude message and excuse calling me a liar who took advantage of him, but the photos and videos don’t lie. And the Air BnB rep saw all of it and immediately issued the refund. There was also absolutely no benefit for us to leave early and have to find new accommodations in less than 24 hours. In fact it cost us a lot of money and time wasted on our trip. My advice for Pierre is replace your friend, who you have acting as your co-host because he has no communication skills and does not know how to speak or deal with customers, and you should be present and available yourself when you have guests in your place.