Branko is a true Frenchman, slow to respond.. it was a bit nerve racking waiting to hear from him but once he responded (the day before my stay) communication was good. I’m 29 years young and even I had difficulty with the stairs so pack light if you stay here. The location is great (right in the heart of the city) and most employees in the area (in Paris in general) speak good English. Definitely a great place for the money spent, but if you’re expecting 5 stars.. stay in a hotel.