We were made feel very welcome. Florence is vibrant and delightful just like her apartment. She was very helpful in all matters and we had the feeling she was available for advice at any time. There's an eclectic collection of objects throughout this historic home and it's absolutely pristine. It's central but because of the setback position also very quiet. We really enjoyed coming back and lounging around after long days out and about. It's all very conducive to big lie-ins! Thanks again. A