Carole was very friendly and informative. She was super flexible with our checkin and everything ran perfectly. The apartment is fabulous, and was super clean, in just the best neighborhood. Really nice building and the private terrace was the icing on the cake. Bed is super comfy. Kitchen and living room and dining room all were great. We had fast internet, and tv when we wanted to watch the Euro's. We had a great stay and loved it.