My flight was delayed by three hours, of which I promptly notified Helene. She replied several hours later, while I was in the air that my arrival time now fell under late check in hours and that I have to give 30 euro to the cleaning lady who would be letting me in. I checked the listing and my arrival to the apartment would be an hour before late check in kicked in as per the listing. I relayed that info, but Helene insisted that I give 30 euros anyway for her taxi. I get to the apartment and spend half an hour trying to explain to the cleaning lady, who speaks zero English, that it’s not my responsibility to pay for her taxi. She finally leaves but now I am late for my meeting.
The apartment itself is in a dire need of refurbishment. The walls are cracked, the kitchenette is woefully under-equipped for even most rudimentary meals, the shower drain is clogged. The pilling sheets felt gross, like I was sleeping in someone else’s bed. My laptop would not connect to the WiFi because if its weak security, so I could not properly work.
This has definitely been the worst AirBnB experience for me, and I am not a demanding person and has used the service many times and have not complained once. But this was simply a terrible experience on all fronts.