It's obvious that the apartment was not checked before our arrival. When we arrived there was no electricity and the concierge informed us the electrical billed had not been paid. The apartment and refrigerator smelled badly. We suspect the power had been out for some time. We called the concierge service about the power and never heard back from them. We reached out to the owner and over the course of 2 hrs she wouldn't respond about the electricity. He response was to enjoy a bottle of wine. We are a family of 4 with 2 small children so we really needed someone to tell us what was going on and if we needed to start looking for other accommodations. Please keep in mind it's one of the busiest times in Paris. We finally contacted air bnb and they called her. She finally told us there wouldn't be power and we should find other accommodations (now 4hrs later). We had to move to a hotel and find another air bnb for the reminder of our trip. Our 1st day was completely wasted not to mention we had to move 3 times. The owner never apologized. Never once said sorry. This was our 1st air bnb experience and not a good one. I went with this apartment because of all the great reviews so I felt it was important to warn others about what happened to us. The owner never offered to reimburse us for taxis or to help find a hotel nearby or anything at all.