Pat and Hag made checking in and checking out very easy! They began sending us communications a few days prior to our arrival and made sure we understood how to get our key and find the apartment. We appreciated being able to drop our luggage off before check in as well! Parking at the George underground lot is more expensive than we expected though ($40e/day), and the apartment is not as large as the poctures make it appear. But it's larger than a hotel room, had all that we needed and was safe, comfortable and clean for the 5 in our group. A note to American travelers - first floor apartments are actually a floor higher than what we would call a first floor.