We have stayed in Airbnbs across the world, and have never experienced such a rude host before! My youngest son, aged 20, took the brunt of her disrespect because he is fluent in French and had the misfortune of talking with her on the phone. Each phone call with her was rude, harsh and mean. My husband, after traveling across the world, was exhausted and made the mistake of placing a suitcase on a very cheaply made table (that was clearly missing some screws already); the table collapsed & broke. My son explained this to Anne. We were, of course, happy to replace the table. She made a major issue of this, shaming us, and even threatened to write a bad review of me on Airbnb! We are people who always do the right thing and are kind and careful guests. We took full responsibility for the cheaply made and already falling apart table. We happily left Anne’s maid (who was quite kind and thoughtful, by contrast) $110 Euros to pay for it, and for the relief of never dealing with Anne again!