It was very easy to communicate with Lilou. She was very patient with me when my phone was having issues. The place has a spacious living room that is connected to the kitchen. The bathroom was clean and it had shampoo and shower gel. The sleeping area was cozy, had a low ceiling so be careful if you need to make a bathroom a break when you wake up in the middle of the night. My boyfriend and I learned the hard way and we BOTH forgot to not stand up straight. The room is close to the 2&11 train and few minutes walk to the canal.