We were making a last minute layover in Paris to break up what would otherwise have been a single long travel day. I looked for places the morning we were going to arrive in Paris and there were only a few available. I messaged this host and asked if they had a crib available for our 1yo daughter. The host replied that they did have a crib and then I said we would like one.
When we arrived at about 8pm that night we discovered there was no crib. I messaged the host and was told that cribs need to be requested 48hrs in advance. The “host” is really a company and the person responding was clearly a different person from the first person who said we would have a crib.
I explained to the new person that I had been told there would be a crib. He “helpfully” told me one would be delivered in the morning. I reminded them that I was only staying one night so that wasn’t helpful.
I asked where our daughter was supposed to sleep as it would be dangerous to have her sleep on a bed. The “host” responded that they were very sorry.
My wife and I didn’t get any sleep that night since we were trying to get our daughter to sleep in a stroller and walking her around etc.
Airbnb has been no help. They said that any promises made in the Airbnb chat are not binding commitments and so the host fulfilled their obligations as they provided the specified number of beds and bedrooms.
To add injury to insult, I had to put up and extra $400 deposit after committing to rent the place on Airbnb. The company running this thing sends a follow up email saying you have to pay it before getting access.