When we got to the apartment, cleaning (including sheets and towels) had not been done. The cleaning lady did not come and didn't tell Yael. I noticed at 11:30pm, so I had to find a hotel and pay twice the price of the Airbnb. My main problem is Yael's attitude, which was unacceptable. She didn't believe me, said I was dishonest, basically accused me of being a liar or a scammer. Only after reaching out to her cleaning lady, and realizing I was not lying, did she apologize and refund me.