I want to break the review into 2 parts.
First the apartment. It's quite good, clean and walking to metro etc is not a problem, safe neighbourhood and nice restaurants around. Overall good location.
The second part is the company that manages this property Host&Fly. We got locked out on the 3rd day, the door just won't open. We called the host and they gave permission to stay in a hotel for the night. It was midnight then, after knocking on a few hotels, we finally found 2 rooms for the night. Like i said, the neighbourhood is ok. So the next day we just walk around the neighbourhood not daring to go far, in case the host company sent someone to open the door. However, nothing was done. We sent pictures and video as requested on how the door worked and waited the whole day. When we called, it's always the same reply, asking us to wait.. sending someone over...waiting for maintenance team to react...blah blah. Never once did they call us back, like they said they would, When asked why can't they send a locksmith, the response was it was not possible. So finally we went back to the apartment late afternoon, because we were tired, and no where else to go. At about 6pm my husband complained he was not feeling well, it has been more than 12 hrs since he took medication for his heart. I called again, no one answered. so i texted. 15 min later they asked me to contact the locksmith. He came 1 hr later and opened the door within 10 sec. Isn't it amazing?? Questions are, what was done during the whole time? Why only allow us to get a locksmith so late after highlighting possible health issue? If not do we have to spend another night outside? And why do i have to call the locksmith myself? I checked with the locksmith and he said they work with the host company all the time!!!
It's unbelievable, and unacceptable on how the company handle this small issue. Simply unprofessional. It caused us much anxiety and not to mention the missed opportunity to explore Paris, and we are so far away from Paris!
I have written to the company for refunds and other expenses incurred, and they are only willing to refund one night stay for the apartment and the locksmith. Hello, what happened to my hotel stay expenses? I did not choose to stay out!!
So, I hope your stay is an uneventful one if you choose this apartment. Again, nothing against the location and the apartment itself. Good luck!