Good things first: the location was great, and the apartment was clean and well-equipped. Also, there was a set of manuals for almost all the equipment. The WIFI worked well, too.
It's too small for 3 person, but very good for a couple.
The communication and responsiveness were bad though. When they (the owner or the caretaking company) needed something from us, they communicated promptly. When we asked for anything, they were a lot less helpful. Specifically:
- When we asked for a slightly earlier check-in (1:30 pm instead of 3 pm), it was denied, even though there appeared to be nobody there ( we have been waiting at the door for 1,5). No handling of keys was involved, the lock was programmable. When we tried open it at 3pm, the lock didn't work. We called them and they said it was because we had previously changed the day of our arrival. That had happened 32 days before the arrival - one could think that they had the time to program the lock. Anyway, they reprogrammed the lock and we finally got in with only a small delay.
- We couldn't get the towel dryer (the only equipment that didn't have a manual) to work and asked for help. They sent us a short instructional video. The towel dryer didn't work according to the video instructions, either. No other help was forthcoming.
- About 5 days before the end of our trip the elevator broke. It remained broken till the very end, apart from a few hours when it suddenly started working and then stopped again. Their answers varied between "we will have a team there to check it out", "we can't help you, it's out of our hands", and "why don't you call the elevator company yourselves". Apartment is on the 5th ( 4th in France since they have floor number 0) with spiral staircase. We had to carry luggage all the way down.