Alain was not there to greet me but his friend Omar was and he was very nice and helpful. The place was very small but as a Single woman it was clean and had everything I needed. The internet worked the whole time without issue. The only problem I had was with the lock and key. I know it sounds crazy but they work a little different in Europe so I had trouble the first 2 days. The second day I just couldn't get it. I hesitantly had to call Alain, as I tried for a half hour and did not see any progress. He was there within 10 minutes and showed me the 'trick'. He stayed with me until I tried it over and over to make sure I got it. He was there promptly and helped me without seeming annoyed or bothered at all. I highly recommend this for a single person. It is too small for 2 people but perfect for 1. Just make sure someone shows you the "trick" and practice a few times before they leave you! Thank you Alain!