Lovely beautifully decorated flat with loads of natural light in a great location. Alex was very quick to respond and very kind. It was very nice to have an elevator since the flat is located on floor 4. Not suitable for more than 2 people. We used both the bed and the pullout sofa but were only given one flat sheet and comforter/duvet. I asked for additional and was told they were in the closet but they were not in the closet and when I let him know, he just responded telling me the pillows were in the sofa bed. I think there may have been a language barrier. We were only there for one night so we just let it go. Don’t plan on taking a long shower or back to back showers. You will have only a few minutes of hot (or even warm) water. We had to break our showers up into two segments and shower at different times to have any hot or warm water. I don’t do well with cold showers so I likely wouldn’t stay here again for just that reason.