This was by far the worst Airbnb experience that I've had in my life. On my first day in the apartment, I sent a list of items to the hosts to be fixed, and within that week, they only addressed one of the issues - granted, it was a major issue since the heater wasn't working in the middle of the winter. After about two weeks, I reached out again about the unresolved issues and a few new things that weren't functioning properly. Between miscommunications and a major plumbing issue, days went by without any of the major problems being fixed. The communication of one member of the team, in particular, was so poor and hostile that I had to involve Airbnb Support. Thankfully, Airbnb was on the case and helped me move out of the flat and into a functioning Airbnb for the rest of my stay. Hopefully, the apartment is brought up to livable standards, and the hosting team learns how to effectively and respectfully communicate with their guests.