We select superhost feature in AirBnb because they guarantee a level of quality we seek and appreciate when we travel. We’ve been thoughtful to give this feedback as a lower review can have a long term impact for the flat owner. However this has to be seen as improvements to make instead of criticism.
What went well:
The flat is quiet and nicely located. The host is reachable and easy to communicate with. It was easy to find given the indications and the check in and check out was easy.
What could have been better:
To reach a superhost status and 4 to 5 stars review there is some things that need to be addressed:
- Very slow wifi. We encountered difficulties to download our flight tickets and overall internet navigation during our stay. An individual router or a more powerful shared wifi is a must have for a comfortable stay.
- The heater isn’t fixed on the wall, it should have fallen off and even if the host is aware of it, that need to be fixed. This make this flat not suitable to stay with a child and you shouldn’t use it to warm the room until fixed.
- The desk or bar table isn’t either fixed on the wall which makes it loose and uncomfortable to write, eat or work on it.
- One chair of the bar is broke and we didn’t sit on it to not risk to damage it more. It need to be replace.
- The light on the desk area isn’t working
- Two night stand with bed light would be a comfortable addition to read before sleep or simply to avoid to have to use the main light evening and morning time.
- We used tow bowls in the dishes available and they were dirty. A cleaning check up list would be a must have for the cleaner.
- The shower water don’t goes well maybe due to hair stuck inside or the pipe. This leads water to overflow into the bathroom way more than what the bathmat was able to deal with. This is slippery and potentially dangerous.
- The handle for the bathroom door is loose and need to be fixed.
- When we arrived we didn’t had toilet paper, soap and not enough towels/kitchen clothes. That have been fixed by the host as soon as he has been aware of it.
- The blinds in the bathroom and bedroom are light and tend to be transparent. This is an issue for the bathroom when dark outside evening or early morning.
- There is not hangers either in the main room or bathroom. That would be a great addition to have a minimum to hang a coat/jacket for instance on the back of the door.
- There are no trash bags in the bins available.
To conclude, that wasn’t an overall bad stay but the adequation price/quality isn’t great. We clearly would have had a better stay in an three to four star hotel for the same price and same location. The appartement is functional and lack of many details that would make it great. We are talking here of an investment in furnishings that should be covered with the price of our stay. We hope that will be taken in consideration for the next hosts.