communication was awful. we confirmed check-in time with the host, and when we got there we couldn't access the keys. after contacting the host, they said they would call me right away, and then there was NO response for two hours. we were waiting in a laundromat because we were promised a call, but none came. they finally contacted after two hours and said the key drop was listed in the wrong location, without any apology or acknowledgement of all the messages i sent the past two hours. when they called me later, they were unapologetic and rude and said it wasn't their fault.