Estelle was quick to reply and communicate with us throughout our booking, and went above and beyond when our suitcase didn't make it to Paris with us (even offering to let me borrow her clothes if I needed!). She brought croissants and coffee for us on our first day, and was friendly and helpful at all times, even with our limited French language skills. The apartment garden is beautiful and relaxing, and the location is in a wonderful spot in Montmartre. Highly recommend.