There was urine on the toilet and the bed sheets seemed preused. Even after taking photos of it, we did not receive any apology for the miserable experience, on the contrary received messages that this is normal and never happens. Well, it happened. The good: we received a refund of the cleaning fee. The location was amazing. Be aware you need to leave at 10am. We were just about to leave, when at 09:58 someone knocked the door loudly and shouted "2 minutes left". Again, not the experience you wish to have. Conclusion: We will pay a few bucks more next time to have a more professional stay.