Beware.
This property is managed by CheckmyGuest on behalf of the owner. Under their management we experienced unsafe practices. Upon check-in, we were not given all the codes to bypass the 3 digital door locks in the guest manual and had to contact the management company in order to access the airbnb. They had not noticed that they had forgotten to send the additional codes.
Upon our return from sightseeing late on the first night, we found ourselves stranded locked out due to a faulty digital lock. We were 2 Canadian women stranded in the streets of Paris and scared for our safety. It is VERY important to know that Checkmyguest is not contactable after 11:30PM which is clearly stated in their manual. At the time of the booking we were certainly not worried about this note as we were not expecting to have issues with their faulty lock and being left homeless on the first night since many reviews were quite excellent.
The stress, anxiety and worry that this situation have left us with was too much to take a chance and stay there for the rest of the booked stay.
We returned the following morning and able to access, evidently the glitching digital lock working again. We contacted the management company and were informed by their employee that a curfew was in effect at 10pm which is not mentioned on the website. They have since denied it was even said and we assume they are covering for the lack of empathy and possibly extremely bad joke by that male staff member over the phone to tell us that we should be in our rooms by 10PM to avoid any further issues with the lock!
They are adamant that it was never their fault and accused us of entering the codes improperly even though we had successfully done so upon check-in and in the morning and yes we were completely sober and extremely well travelled and experienced with airbnb.
We gathered our belongings and moved out as we felt unsafe to risk another night of the possible same situation. They insisted we go back as they promised all was working but at that point, all confidence in their management and their locking system was gone. We were not going to take a chance on our lives especially since they are unreachable after 11:30PM.
They have since refused to take any responsibility, accountability and at the very least show of care in the stress of being without a place to stay on our first night in a city we knew no one. They insist that they never had any issues before therefore they refuse any blame and will not refund nor apologize for this unsafe situation.
We since put in a Resolution Request for a refund and they did not respond within the 72hrs that Airbnb gives them to reply. We have now involved Airbnb directly through their resolution help desk and have issued an unsafe practice comment so that they can investigate the property management Checkmyguest and their practices.
Again, beware that if there are any issues, you have no way to contact them after 11:30pm which is a rare practice amongst airbnb. I strongly recommend that you look for a property that gives their guests an emergency contact as many do.
Some guests might have a great stay at this airbnb if you do not have any issues with the locks, however unfortunately for us, it did not work out that way.
I do not wish on anyone to find yourself stranded in a foreign city, it is an experience I never want to live again.
Sarah
Ottawa, Canada