First thoughts upon arrival at the hotel is that it is situated in a good area. The Hotel from the outside looks very modern and well looked after. Very close to the metro station in Pigalle.
We had booked to stay in a Superior Queen Room, when we arrived we were put into Room 11, which when we got in there was definitely not a Queen Superior Room as it was incredibly small and not very spacious.
After a couple of hours, we enquired about this and the hotel receptionist agreed that we had been placed into the wrong room. The hotel receptionist fixed us a new room, which was number 15 and he stated that this would be your new room for the 2 day duration. I had the key card for room 15 and opened the door, as I went in I walked in to find the room inhabited by a middle aged male and he shouted “aye” at me as I imagine he was surprised that someone walked into “his” room.
As a result of this, my partner went back downstairs and we discovered that the people in room 15 had been placed in our room by mistake. Unfortunately, they could not kick the current people out of room 15 and we were then transferred into room 37 (which was the same size as room 11). Before even entering room 37, we were told by the receptionist that a couple people previous had complained about the smell in room 37. After entering room 37, the room did smell incredibly strong like chemicals. I personally think that someone had painted the room and some paint had dropped into the air con and that’s what was making the room smell strong. At this point, we were to tired to complain and instead took ourselves out for the day as we had been up since 02:30am that morning.
The next day we were transferred into room 15 which was the Queen Superior Room. The room was big, spacious, smelt nice and the bed was massive and comfy. We cannot comment on the breakfast as we did not eat it.
The hotel manager did offer us free breakfast for the troubles we had received but we did not eat this as we over slept.
On the whole, I probably wouldn’t stay at this hotel again. I cannot fault the staff though, as they were incredibly friendly and funny. Just seemed to lack organisation and communication.