Rina was easy to contact while my husband and I were in Paris although we didn't meet her in person. The apartment is in a great location and extremely close to a Metro station. The apartment was trendy and clean, but very small. If you are a couple, you have to sleep on the futon as the loft bed seems big enough for only one person. The pictures are definitely accurate. It was a great home away from home for my husband and I while we were in beautiful Paris. My only complaint is that there was almost no toilet paper left for us.