We didn't meet Anais as she was not in Paris upon our arrival, but she text me how to get the key, we had no problem with checking in. The room is as what picture shows,clean, cozy and lovely, has everything we need. When we was paris, it was a bit cold but the room is warm and bedding are very comfortable! The location is perfect also, less than 10 mins walk from metro station,and got cafe, bars,super market, bread shop near by. The room is at level 5 without lift landing, downstairs main doors need code to go in made us feeling safe also. We stayed 4 nights here and enjoyed our stay!