Paris has its own little quirks, and you just get used to them, e.g. So many smokers! Firstly, the communication with Sophia was very good. She can't always be at the apartment, so her concierge Heidi is there to show you around. Please note that she speaks very little English, but that is not that important, as everything is self explanatory. The apartment is on the third floor, and there are 63 steps. It really wasn't an issue. The apartment was clean, and a very good size for Paris. Big, lounge room, bedroom, great bathroom, seperate toilet, and a kitchen that has everything you could want - it is small, but you are only preparing the food in there. The location is wonderful: safe area, in between three metro stations, near the Louvre, Opera, Tuileries Gardens, near many restaurants. My only negative is that during the day, there is quite a bit of traffic noise from the road, especially if you have the window open - but just think of it as letting another piece of Paris in!! At night there is no issue because the bedroom is at the back. I would return.