Communication was fine third check in once we were checked in, we realize that the toilet was not working. They did send out a technician to try to fix the toilet and he was unable to. At that point they communicated with us that they would no longer be able to accommodate us and that we would have to find other means of lodging. They were of no help at this point and actually stop communicating with us. At this point we then had to spend four hours of our trip on phone with Airbnb trying to figure out a solution. Airbnb was of no help and we ended up having to stay in a hotel for our trip. Would not recommend this day due to unreliability.