We were left very disappointed with our stay in your apartment which we had really looked forward to.
Having booking the stay one month prior, we were disappointed to receive a message pass the agreed check in time informing us that the cleaning crew were not able to tend to the apartment. We were left to wonder the state of the apartment and when we arrived, the place was dirty, beds were unmade, duvets were on the floor, railing was broken, wall was dented, glass shower door was shattered with broken glass pieces on the floor making it a hazard.
Essentially, we had to clean the apartment ourselves and make it habitable, Nicolas did offer cleaning service the following day but that was useless to us and no follow up proceeding this. What was strange was that there were fresh linens provided, giving the impression that the team had never intended to clean the apartment, this is a big concern given the pandamic.
Throughout the stay, we continued to receive automatically generated messages to welcome us as if nothing is wrong. Issues highlighted with owner was never addressed. Shower drainage was awful and because of the broken glass door, this meant the bathroom were easily flooded - again, issues that we had to fix ourselves.
Our biggest issue was on some of the health and safety issues as well as servicing and communication.