Extremely disappointed!
To begin with, my experience with Clemence was lovely. I had requested a booking and within a few hours it was organised, and paid for. Such a god send when I was leaving to come overseas only a couple days later.
Once arriving, I realised there are many flights of stairs to go up, but easy enough to get into after following the check in instructions.
A couple things about the house my partner and I had realised:
- Ceilings in the bedroom and bathroom are slanted, so we had to be careful not to smack our heads.
- Shower is peculiar, you may have to crouch over to get water your hair/body into water!
- Take care down the stairs...there are gaps in between in each step and it is slippery.
- Broken door that adjoins bedroom and alcove.
Despite these things, the stay was beautiful - until I left :(
The day I departed, I made sure I had stripped the beds and left everything as clean and tidy as possible. My shuttle had arrived early; and in a panic, I had taken all my luggage out and what I thought was both of the keys that I was required to leave in the box. Unfortunately, I had accidentally left one of the keys inside. I messaged Clemence to let her know which was easily resolved, no issues!
It has been a great experience up to now, after I have returned home. I checked out a week ago (and a cleaner has also visited in this time) and had received a rude message from Clemence today where she has accused me of using her books, and a pillow without asking and breaking the adjoining door which was fragile and barely functional to begin with.
The book was my own (sadly had to leave it due to luggage being overpacked!) and my partner had used the extra pillow, thinking it was okay to do so. She then advised me that you must message her every time you attempt to locate a general household item...?
I had made it clear that it was not our intention to compromise her personal belongings, we were just trying to find general things to use.
She left off about those issues , and then started to complain about the door. When I arrived, I attempted to close the door (without any knowledge of the door being broken/fragile) and found it wouldn’t really close - so I left it alone. Clemence messaged me about it hours after I arrived and had discovered this myself.
The messages received recently, detail that it was completely my fault that her door was damaged and broken. She maintains it was perfect and new (even though she messaged me about it being the opposite...) and has demanded that I personally send her money for the repair, without emailing me an actual quote - she actually said it’s a guess! The amount is not reasonable for a small door repair. She also said I can just send her the money without air bnb resolving the issue which seems a little suspicious to me.
I advised that I am happy to pay half, as I understand I didn’t make the door better, but will not be paying in full. She rudely responded that I don’t understand her and it’s fully my responsibility. I do believe it’s a hosts responsibility to ensure all fixtures and furniture are fully functional and safe BEFORE guests arrive.
Extremely disappointed with her expectations and accusations. A beautiful stay, followed by a sour end to something that shouldn’t have been an issue to begin with when I arrived. Will not be staying here again, due to the issues I’ve now had - truly am feeling that this another way to get more money :(
Sorry for the detail, but I hope this is taken into consideration before booking :)