WORST EXPERIENCE IN MY LIFE!!!
I’ll try to make this review as short as possible. I booked this place because it seemed to have a good location and the price was reasonable compared to other nearby places.
Once booked, it felt like talking to a computer there are no direct or personal replies to any of my questions and everything was more of a “copy paste” reply (first minus point). But that’s not the issue… you get the location and checkin instruction 2 days before the arrival. The key needed to be picked up from a location 10-15mins walking from the actual place (second minus point). On the day of arrival when we landed in Paris I had a notification that the pickup location has been changed because the initial one was too full?? Too full of what keys??? Thank God I was using roaming or otherwise I would’ve never known. Other international tourists might have not been able to find out (third minus point). We arrived around 9pm and the host knew we would arrive somewhere between 9-9:30pm.
The place we were meant to pick up our key from from was closed when we arrived. Obviously first thing you do is text the host over the app. The response for like half an hour and my wife and I were standing on the street not knowing what to do or where to go it was a horrible experience. I then got in touch with AirBNB and honestly their service is amazing. The lady on the other line was so helpful and tried everything from her end and kept calling us back and follow up.. anyway almost 2 hours later we’re still on the street not knowing what to do, by that time the host has responded to my messages 2 times saying “the place is closed” like really? We’re standing on the street and I text you a million time and all the response I get is “the place is closed” … to sum it up. I canceled the booking, got all my money refunded AND a 350€ voucher from AirBNB to book for another stay. That night we just went into a nearby hotel for the night and booked an AirBNB from the next 2 days which ended up being almost for free thanks to the amazing AirBNB support.
I really hope this hosts gets delisted from AirBNB since they’re not capable to offer a honest and serious service.