The Good:
Flat is cute and compact and as described
Location is super and lots of nice restaurants nearby
Private building, so it's quiet.
Secure entry.
Flat was very clean and well equipped with a neat kitchen, utensils etc.
Lady that let us in to the flat was very friendly, kind with my children, and very informative. Really nice person, thanks, Sandrine!
The Bad:
Base of the shower is cracked to bits. It's been patched up so it's not unsafe, but it needs replaced really
The hairdryer (right next to the sink) is broken and open at the back so my child nearly got a nasty shock as when you switch it on, the little fan whirs around at speed, with no guard.
No dustpan and brush to sweep up. I requested one and was told it would come, but never did.
The toilet seat was totally broken. I requested a replacement and was told it would come, but never did.
The Ugly:
I saw a review saying someone had to wait outside at night and they felt unsafe. In advance, I double checked this wouldn't happen and was told it wouldn't. I advised we'd be there by 1945 before, then again on the night when we arrived at the station, but we ended up not being let in until 2000, so me, my wife, and my two young children had to stand out in the street, at night, in the cold.
When I requested the toilet seat and brush, I was told that someone was due to come that day anyway to fix some things. I asked why someone was coming without our knowledge or consent, and got no answer.
When we arrived, there was a hole in the wall. I pointed it out to the lady who let us in. Then when I arrived back in the UK, I had a request for 300 euros for damage. It transpires it was a handyman who did it but the accusation came straight to me. Unacceptable.