We were met immediately by someone upon arrival. Prior to arrival we were contacted frequently and this made for a smooth transition into the flat. The space is described accurately and we felt safe and secure. This was a perfect flat for two families and there was plenty of space for everyone to feel comfortable. Onsite management is excellent and responsive. Sound carries, however, and it should be noted that one needs to make sure to keep the noise level down later in the evening. I would highly recommend the flat and would return in the future.