When we arrived at 4:30pm (check-in from 2pm) we found the apartment to be a MESS!!
- the floors were very dirty.
- the fridge was open & it was filled with half eaten food.
- there was an empty bottle of wine & old coffee on the counter.
- dirty dishes in the sink.
- filled trash bags on the kitchen counter.
- unchanged linen on the beds.
- used wet towels crumpled in the bathroom.
- it was gross & very off putting.
We contacted the host who did reply quickly that he would get the cleaner in. We had to wait 2.5 hours until we could get back into the apartment (only at 7pm after a long day of traveling). We also happened to see (& were horrified) that the cleaner was a school aged boy (around 11 years old?!) & later two teenage girls came with fresh bed linen & towels (which we also found upsetting). We did not like the fact that the cleaning was being down by such young people who were clearly still in school - is that even allows according to labor laws?
After the apartment was “ready” we didn’t have enough pillows (1 flat one each), had no hand towel or shampoo (as promised), the bathroom ventilator was broken, there was no trash can or trash bags & still had to go out and buy toilet paper (we were left with half a roll for 3 days). The shower towels & dish towels that were later provided, while clean, were heavily stained.
The place was also terribly noisy! The walls very thin so that you could hear EVERYTHING in the apartments next to & above you. We did not sleep well at all - the neighbors were very loud until the early hours of every morning - we were constantly woken up at 2am due to their noise.
We found this experience very disappointing & would NOT recommend (we have requested a refund).