The apartment is fairly true to the photos. But everything else about my stay was disappointing. When I arrived at the Airbnb, I was unable to check in for more than 20 minutes as the instructions were not provided in advance despite my requests. Host claims they were sent but did not offer proof. Trying to figure where to find the lockbox and how to get in the building while standing outside in heavy rain at night with the host on the phone, and with lots of street noise from passing cars, was exceptionally stressful. Matthew also became short with me while on the phone and his tone made me feel that I was inconveniencing him. Upon entering the building, I then found that the elevator was broken, requiring me to carry my luggage up six flights of stairs. I alerted the host to the issue as soon as I entered the apartment. He said he'd call building management to find out when it would be fixed, but I did not hear from the host again after that. Each day of my visit required walking up and down six flights of stairs multiple times, thankfully I was staying at this Airbnb for only two days. The bathroom doorknob was also broken, which host knew about and did not fix -- advising me to just not close the door. After booking this Airbnb, Matthew also requested communicating on an app outside of the Airbnb platform, which I should have declined but unfortunately did not think much of it at the time. I recommend all future guests keep communication within Airbnb and ensure they receive check in instructions at least 1-2 days in advance. The broken elevator was likely not Matthew's fault but he made no attempts to correct the situation or follow up with me on the status. While these issues are probably not typical, overall I would still not recommend this Airbnb to anyone.