The frame of the sofa bed that was in the apartment when I first arrived snapped in half very early into my stay. The issue with the sofa was something that I noticed on my very first morning at Klaudyna’s flat. The frame of the bed was very old and rickety, and seemed like it did not want to properly lock into place when I would try to put it back into the upright position. Please also note that instructions for putting the sofa back into the upright position were not provided until several days into my stay. Instructions were provided only for laying the bed flat prior to this. When I first brought the issue to the Klaudyna’s attention she was dismissive and even condescending in her response. This was a common theme with Klaudyna. I would bring up a question or concern and she would respond by saying things such as “I don’t really understand Your problem”, “You are first person that have a problem with this”, “normally is taking 2 sek to do a bed”, and “just look around first by yourself… I’m on the holiday”. I explained to her that the sofa bed was not functioning properly and even sent her photos to document the progression of the wear and tear that was occurring every time I put the bed back into the locked and upright position. She didn’t have much of a solution other than telling me to “be careful” which I did. Once the frame broke in half completely, after days of the issue getting worse, Klaudyna specifically said “I believe is not Your fault” and “if You want to help me You can leave me some money ( just small part) if You want”. She later demanded that I pay her over $1,300 which is absolutely ridiculous. I googled it and a new frame for the sofa (which she herself said wasn’t my fault that it broke) cost $130. Airbnb never made me pay a dime. I truly feel that she should be offering me some sort of compensation to help make up for the fact that, for the majority of my stay, I had to sleep on a mattress on the floor with absolutely no furniture to sit on (aside from an extremely uncomfortable bar stool). Her place is tiny, cramped and overly cluttered with all of her personal belongings. There are even photos of her with her family/friends all over the apartment. It was creepy. I was regularly inconvenienced during this stay. Klaudyna asked me to check out early, asked me to water her plants for her, told me I could not use her washing machine (one of the main reasons I booked her place to begin with), harassed me about FaceTiming with her before I check out on several occasions (which I found quite odd, intrusive and inconveniencing), the list goes on. I had to carry the broken bed frame down 4 flights of stairs and out onto the street, which is not an enjoyable way to spend my vacation when I am paying good money to stay at her place. She offered to have a new bed delivered while I was there, but this would require that I rearrange her apartment and make room for the new bed by moving her desks and cabinetry, which would have been another massive project and inconvenience to deal with. I’m guessing I also would have had to assemble the new bed. Nothing about this stay was smooth or convenient, and I truly feel that Klaudyna does not understand the dynamic between a paying customer and a paid service provider. It felt at times like I was accommodating her and trying to make things more convenient for her rather than the other way around.