From the very beginning all the way to the end of the trip, Maureen responded at a moment's notice. She handled any issues or questions we had and knows her property and the people who manage it very well. The in and out of the property was quite easy, although know that their own private elevator to the unit only holds 3 people at a time and moves slowly. However, there is a staircase which my sister and I used most of the time for the extra exercise. The unit itself is of good size, well taken care of, with comfortable beds and nice showers/baths. My parents do a lot of remodeling of their home and commented that Maureen had clearly put a lot of thought and resources into making the apartment as nice as it could be! We even got a chance to use the kitchen area one night to cook foods from the local markets. The convection oven worked really nicely to warm up breads and the dining space is nice for 6-8 people. Having a washer/dryer is also a nice perk if you want to pack lighter for your trip. It is shared with the guest apartment above, but it is outside the apartment you will be staying in, so they won't have access to your unit. That was a nice feature. We had a minor issue here and there, but the local handyman "Ze" (Zay) is friendly and very knowledgeable. This unit was very worth the price she charges. My folks even loved the area (between Trocadero...a great lookout point to the Eiffel Tower...and the Arc du Triomphe) so much that they would want to stay there again! The metro stop is also right outside the unit making it easy to shoot many different directions. Thanks, Maureen!!! Your place made our 5 nt family vacation very memorable!