I’ve never had to write a bad review before nor have I had to directly contact Airbnb support for assistance, but this airbnb experience had to be shared. When we first entered, the floor was covered in dust so we notified Jesse. We thought to air out the airbnb with the fan which was provided, but that made it worse since it was also covered in a film of dust. A little dust would’ve been bearable but we don't wear shoes indoors and wear socks inside so after walking around the bottoms of our socks turned gray and the amount of dustiness caused us to sneeze/cough. We also ran out of toilet paper and trash bags and requested if we could receive some more supplies since we had a party of 4 and we were staying here for an extended stay of 6 nights. This all was immediately addressed to Jesse. When over 48 hours passed and we had not heard nor received any acknowledgement from Jesse about options, we had no choice but to directly contact Airbnb support.
We ended up having to buy our own supplies and cleaned the place ourselves. It was only after the issues were escalated through Airbnb did Jesse respond. We really only wanted someone to mop the floor and a few extra supplies and we would’ve been satisfied. After a bunch of back and forth, finally someone came to clean the airbnb on the fifth night of our six night stay here. Jesse eventually offered to drop off a trash bag, a free cleaning, and a few extra hours beyond the 11am check out, but we were already through most of our stay in Paris and had an early flight. We tried to work out a partial refund, of which Jesse offered half a night plus the cleaning fee. But the amount credited wasn’t even correct.
For the price we paid for this airbnb, we were so upset with what we had to deal with and deeply disheartened by our experience. Besides the issues and lack of responsiveness, the Marais district/location was great with a bunch of great restaurants.