We arrived well after check in time and a very long journey to find that our apartment had not been cleaned and was not ready for our arrival. There were no cleaners onsite. Ringing the number I had been given for any problems, they also couldn’t manage to contact the cleaners. Our room was eventually ready several hours later. There were a number of other issues that I made them aware of. There was no further response until after we checked out from our three night stay. They then offered a 10% discount for our next stay. Not likely!!