Me and my friend stayed here on a trip during a study abroad program in London. Elodie asked for my train information and phone number and put me in contact with Isabella to help us during our stay. Isabella texted me a couple days before to double check arrangements which was a very reassuring feeling for me. She also responded very fast and helped me when I had trouble getting to the apartment. She let me and my friend drop our things off at the apartment as our train was very early and the apartment was still being cleaned. She took time to explain how to use the key and told us we could contact her at any time. The space is clean and very comfortable. Overall this apartment is in a prime area and the hosts are wonderful. I would love to stay here again and would recommend to anyone.