This is the worst host I have ever known in my 8 years using the airbnb platform.
I just lost 400€ because of the unprofessional attitude of the host. My first booking was made during the 1st lockdown in mars. I kindly requested the host to cancel my reservation or even let me change the dates. The host wasn’t answering for many days at my multiple messages so I had to contact the Airbnb support. The host wasn’t answering to them either. The support team managed to let me change my trip dates in the end. My new trip dates were unfortunately during the 2nd lockdown in Paris. I tried to contact the host in order to move my reservation to another date on cancel. I GOT NO RESPONSE FOR ALMOST 20 DAYS !! The whole support team had to act in order to get a response and I was getting calls and messages from the Airbnb team every two days! Anyway I just lost 400€. Be careful this is a very unprofessional person who won’t answer your texts even in normal situations outsiyof covid periods.