We found a cockroach in the kitchen in January. We asked Ruzica to make it right with us, she wanted to spray the place against cockroaches while we were there. We declined the idea since those sprays can be toxic instead we asked her to send someone to clean the place. No one ever came. No effort on Ruzica's part was ever made to make things right with us in any way. Just empty promises that the apartment will be treated... As I understand the apartment was not treated before the guests after us came. Over all great location, the only problem was the unwanted 'guest' if you can live with that then its a great place.