Worst Experience ever. Never before have I ever experienced such incompetence. My wife and I arrived ON TIME on the location, the unit was locked with no follow up WHATSOEVER from the host. we called, git hung up. TWICE without a reply. We emakled , no responce. In addition, the unit was on the 5th floor, elevator was available only after the 1st floor to use so I had to take up 2 suitcases after a long flight. Both my wife, that just got a pacemaker and I with a heart condition, were left waiting on the hot hallway of an apartment building, only to hear from a neighbor "the apartment is there, they always have issues..".
We got a refund from AirBnB but had to book a hotel on the other side of town and made the best of it, but wasted sweat, time and MUCH MONEY. I had to wait a day to be calm and write this because if they were in the US, I'd make sure they have a day in court AND paid for our wasted expenses. And if I knew who they were, that would be a story to smile about... Amateurs need not be in the hospitality business, they don't know who are their clients and the consequences of their failed actions. These types of charlatan figures, need to be locked up.
They were fast to reply the morning of the reservation with a canned response but when clients try to reach them, they are nothing but ghosts. Go ahead and contact me now, and let's see wha lies you have canned.