Sophie was very reachable before and during our stay, which was super-helpful. The neighborhood is great, with a corner cafe-bar, a pastry shop/bakery, grocery, fish shop, butcher, pharmacy, etc., and it's really close to a variety of metros. We had everything we needed (except a fan or a/c when it's warm), and getting in and out of the unit was easy. It was great having the coffee maker and the washer for washing clothes and hanging dry, and there was plenty of closet space. I would definitely recommend this unit and Sophie.