Charles was extremelly avaliable and made an enourmous efortt to make sure we had all informations we needed before check in, but the same was not repeated to make sure that we had a great stay. The apartament has one bedroom and the living room + kitchen. When we arrived (we were a group of five friends) the heater of the bedroom was not working and this made all the place freezing. This problem was solved in the next day but we spent one really cold night. We had a problem with the door codes too, the ones provided to us wasn't working so we couldn't leave the place and slept hungry in the first day (cause in the time that was provided was already too late to find opened places). The problem was solved but we think that was really stressful. We had another problem with a leaking in the kitchen sink. Because the festive period during our stay we had a wet place for three days. Charles solved all the problems and said he was sorry but i think that all this was a lack of attention with the apartament maintenence. Charles is really avaiable and fast for comunication but i think that he forgot to check the place before our arrival and this brought us many unecessary problems. He seens to be a great person and i hope he can assure others guest best conditions for their stay.