My week-long stay at this Airbnb was mostly negative. We feel that Léo cheated us a bit out of a decent refund. For context:
- The first night that my sister and I were there, we noticed that the shower drain hole was clogged. We couldn’t take a shower without the bathtub flooding. It was disgusting to shower in a big puddle of water and was also a liability since we could’ve slipped and hurt ourselves.
- We notified Léo on the 2nd day. He said that he’d try to come but he never did since he was at the hospital the following 2 days.
- We understand that emergencies come up. However, Léo should’ve ensured that the shower drainage hole was working well prior to our arrival. One expects to shower with no issue. No fix was provided during our week-long stay.
- We notified Airbnb Support. Long story-short, we should’ve received at least $180 due to Aircover policy, but Léo cheated us since he sent us $63 via Airbnb app prior to us contacting Airbnb Support. This was very disappointing.