Pros:
Nazeem- SO helpful and kind. Greeted us at check-in and walked us through all the things. Was easy to contact and quick to communicate. He manages other apartments in the same building so he’s often nearby in case of emergency.
Location- great street with bakeries and restaurants. Close to grocery store and bus/metro stops. Feels safe and secure tucked back in a courtyard.
Space/style- plenty of space for our family. Nice having 2 bedrooms. Big bathrooms. Lots of closet space. Kitchen was great and had most things.
Cons:
Washing machine- one reason we booked this apartment was because it has a washer and dryer. The washing machine did not work and said the water filter was clogged. It paused the whole cycle and the only way to get it to start again was to drain water out of the bottom of the machine. Soaked 2 towels over and over doing that multiple times. Had to wring them out and drain more water. Took 24 hours to get 1 load of laundry washed and dried. Ask if the problem has been fixed before booking. The washing machine was also pretty gross and moldy as front loaders tend to be.
Air conditioning- the other reason for booking. We had come right during a bit of a heat wave and so the whole system hadn’t been turned on for the season yet. When it was turned on and we tried using it we got an error message that said contact a service representative. I’m sure Nazeem would have come to look at it but it was nighttime when we were trying to turn it on and didn’t feel comfortable disturbing him after 22:00. Luckily, there is one standing fan we used to sleep comfortably.
If all things worked as they should have, I would absolutely book again. Since they didn’t, it felt like we overpaid for what we got. Hopefully, all issues are resolved before anyone else runs into the same problems.