The home was a wonderfully located apartment. Victoria allowed us to drop off our luggage to the apartment early, while the cleaning staff was there. The apartment does have a one person elevator (could fit 1.5 large suit cases in there). Several cafes and stores right below apartment. Victoria was very nice and easily available to speak with. Only supplied two (semi flat) pillows, could use additional pillows for comfort. Also, could have used additional knowledge on how to operate heat...was very confusing. The floorboards were extremely noisy...so noisy I could barely walk around while my boyfriend napped.