We were very disappointed with our experience. We had arranged to meet Eloise at 4pm. We arrived straight from the airport with all our luggage and had to wait 45 minutes in the street. All the phone calls and emails went unanswered. The housekeeper greeted us and took us up to the apartment. It was incredibly noisy from the busy street below. None of the curtains fit the windows properly so the light streamed through at 5am. All the amenities in the apartment were good. You're basically paying for the location.