Wow! The pictures of the loft were lovely, and seeing it in person did NOT disappoint! We love having her driver pick us up at the airport and then whisking us away to the loft, and they helped us with our luggage (there are no elevators)... Communication was great. Everything was done with WhatsApp. She even gave us a welcome call to see how we were doing and gave us tips on where to go in the neighborhood. The location is ideal for us: We did all of the "touristy" things in our previous trips, and wanted a more "local" experience. There were many places to get groceries, bakeries, a nearby gym, even a place to get our sim card replaced. I highly recommend this loft!