Marco went above and beyond when our flight was delayed by 10 hours. He was tracking our flight and reached out right away. As we didn't get to the apartment until midnight, Marco provided videos to guide us to find the key and enter the apartment through 4 different locked doors. He followed up the next day and came and delivered a second set of keys when asked. The apartment is as described. A great space in an awesome location right in the center of Paris. I never had to take the Metro. You can walk everywhere.