First I'll say that Veronique's little studio is just what I expected, no surprises (a good thing). That's not to say it's perfect. The shower isn't the greatest and I'd have loved a good reading light over the bed and a toaster. On the other hand I love the location, the light from the big window and the ambiance of Cite Veron. I cannot tell you about the lady herself as she never made an appearance. She did usually reply promptly to emails prior to my arrival.