I never got the chance to meet Stephanie, but she was good with supplying details about the place and communicating well/promptly. Overall our stay was fairly pleasant. The apartment doesn't look quite as nice as the photos do. There seems to have been significant "wear and tear" since the photos were taken and it isn't as "spacy" as it seems in the photos. The only thing that really bothered us was the very loud construction that started around 8:30am each day while we were there. We heard people walking on the roof directly above our heads. We found this unfortunate and definitely don't consider it to be Stephanie's fault. To end on a positive note - one of the best attributes of this place is that it is in a very good location!!