Bathroom and water supply from the kitchen under severe repairs upon on arrival on site (following a water heater problem).
Proposal to relocate to another apartment for a shorter period of 7 nights due to availability, and email offering a refund of € 415.62 (price of 7 nights). Proposal accepted since we needed to relocate.
Effective refund of € 104.58 instead of € 415.62 in the mail.
No explanations, no calls to try to solve the problem. No consideration for the guest (appart from taking the money)
If most stays can go well, we should recognize the sense of hospitality when a host is able to provide fair alternative to guests when an issue occurs (in this case we could not use the bathroom).
In the present case the it was definitely not the case.
Conclusion: bad experience