The apartment had been double booked when we arrived. We were a group of 16 and believed that we had rented all three rooms in the apartment unit, but instead were left with one room. This meant that 16 of us had to sleep in two beds during our stay as we were not provided with alternative accommodation and received very little communication from the hosts considering that we were a group of 16 young girls left (practically) stranded in a foreign city at nighttime. We were given a full refund, but this did not solve the problem that we were left to book our own hotel rooms to provide ourselves with accommodation, hotel rooms which we couldn't afford at that moment in time. More communication and sympathy from the host would have been expected in a situation like this. I understand that mistakes are often made but to not help us find alternative accommodation when we communicated the problem with yourselves is not excusable