I would like to be fair and start off by saying the customer service is good, we get quick responses and they got my problem resolved. I also got my partial refund, so thank you! I’ve been to Paris many times and I know the places are small, but this is not an apartment, this is an attic! This place shouldn’t be rented, it’s a hazard, it’s a sue waiting to happen. The only “bedroom” is on the roof, you’ll have to climb a super steep improvised ladder then crawl to the mattress, you don’t even have space to sit, I’m not joking! Too small for any adult and extremely dangerous for small kids. Imagine waking up in the middle of the night to use the restroom downstairs?!!! Besides it has no heater upstairs, so you will have the freezing walls almost touching your body. Of course we couldn’t stay, so we had to find a new place in Paris during New Years Eve! Yup! The fact that the place wasn’t cleaned when we checked in (almost 6:00pm) , is just a small detail, compared with the rest....
I asked for my full refund and I got got it a few days later, not full... I lost about $70 + the high price of a last minute hotel, but I’m relieved that at least it wasn’t a total tragedy.