The unit was clean and had everything we needed. The neighborhood was great. Easy access to Metro. Locking the door was difficult, but we figured it out.
We had trouble accessing the keys in the lockbox (the code didn't work). Joffrey responded right away, with a code that didn't work, and then went silent when we told him we needed help. It was only after we told AirBnB we couldn't get in, and AirBnB reached out to Joffrey or the company that manages the property, that we got a response. After that, things went smoothly.