We have been planning our family trip to Paris for quite a while, due to the fact that we had the Covid situation.
Finally we decided to book for Paris.
We booked with your company an apartment in Paris, two months prior our holiday.
Paid everything and started planning our holiday,bearing in mind the area of the apartment, so we checked means of transportation, what metros and trains to take as this was our first time visiting France.
On our departure date, as we were about to leave Malta, my son had a phone call from the apartment, it did not come through so we send a message, we got the shock of our lives, stating that we cannot stay at the apartment as there was a problem with the drainage.
So the flight took off, we could not communicate as we were flying. So we spent 3 hours worrying about the situation.
As soon as we arrived, we connected them, and they said that they can offer 2 apartments from the 14 th tll 16th and then they will find another apartment for the rest of the holiday.
We asked them that although we wanted to stay together, we will take their offer, but asked them if we can stay the whole duration, and not have to pack our things and move out to go to another apartment.And also on the 16th we had booked to visit Eurodisney so we couldn't move out.
After long discussions, they stated that they can not offer anything else, and that is the situation. They can refund the money.
So we had to search right there in the middle of the bus station in the cold for an alternative accommodation. After searching for about an hour we found an apartment, more expensive than the one we booked, in a different zone.
This has caused us a lot of tension and worry, as all that we planned regarding travelling to visit places via metro and trains was no longer good.
We informed the agent and asked for an immediate refund, as we had to pay the other apartment. He said he will talk to the accounts. The refund was not effected ,so we had to fork out our spending money to pay for the apartment.
So after this lenghtly complain, we are asking for a compansation on these grounds:
LAST minute Information, literary while we were boarding the plane.
Offered 2 apartments,for half of our stay and did not confirm where we will be transferred for the rest of our holiday.
We had to search for apartment there and then .
Inconvenience,as where we found the apartment was a different area,so we had to search every time to see how we were going to get to the place where we wanted to visit.We had already planned .
Short of money until the money was transferred to our account.
The pressure and uncertainties, that we had to endure at the start of our family holiday.