I had a bad stay here.
No hot water for 4 days. They expected me to stay in the apartment (while I was on vacation) to wait for the plumber. Even though they had a sitter they could have sent to take care of this. I bet they didn't even consider this.
They left us with the last 10 squares of toilet paper for the first 2 days. Took 3 days for them to send someone with "essentials" aka toilet paper. Which I asked if I bought it myself, if I could get reimbursed, they immediately sent someone when I brought this part up.
The whole time i was there it just felt like they were trying to by time so they could get paid for the stay.
The place itself was nice/comfortable and in a nice neighborhood. It was so unfortunate that we couldn't enjoy our stay while we were there.