How could I say it. Renaud truly has a big heart and went above and beyond for our stay. We unfortunately lost our luggages with KLM and the luggage still did not arrive after two days’ stay. Renaud did everything possible to help and let us stay till 5 pm to wait for the luggage. I don’t know how to thank him! He was so pleasant and patient with us all the way. A really kind person. The place is wonderful and there are amazing food and other things to discover downstairs...a super location in the heart of Paris.