Unfortunately, I have not had a great stay here, nor would I recommend it. We arrived 1 hour earlier than check in time stated to see if the key was available - the key was available as instructed so we thought all was fine to drop our bags at the apartment. We came into the apartment and it was immediately clear no one had come to clean since the last guest - everything was unclean, leftover food in the fridge and old bedding had not been changed. After over 15-17minutes of being put on hold by the Checkmyguest team, I was told that they were very sorry & I was promised that the apartment would be cleaned and finished by no later than 5:35pm. They then offered us a late checkout as this was an inconvenience to us / our apartment was not going to be ready at check in time.
After killing time we then came back to the apartment at 5:25pm to find that nothing had been done aside for someone taking away old bedding and throwing new bedding and towels onto the sofa. After 45 MINUTES put on hold by the Checkmyguest team, I hung up and called again. The team was aware of my situation (the apartment was unclean, dirty in parts and had no beds made) but did not know why someone had kept me on hold for 45 minutes. I was then asked to send through pictures of the unclean apartment so the Checkmyguest team could make a decision - it was getting later and later in the evening and starting to disrupt plans we had for my partner’s birthday dinner. After the team had seen the pictures they said they would have someone over in the next half hour and to offer us one non alcoholic beverage for the inconvenience. When we returned after dinner we felt that the apartment was clean but not to the level you would expect - the bed was poorly made and so each morning we were having to fix the sheets.
The whole process and situation was completely unacceptable and I could not imagine the stress this could have put on visitors arriving late or having children. I received a call from the company on the second day after asking if all was okay and that they wanted to offer a 10% discount off my next stay - I declined as I feel little care is given to the properties or guests from the Checkmyguest team.
The apartment itself is very small and very dark. The chest of drawers in the bedroom were half broken and there were a few old metal hangers in a tiny wardrobe in the main bedroom.
My only pro’s of this apartment was the two showers & the great location.