The front desk employee was extremely nice! We arrived a little earlier than the check-in time, but she let us store our baggage in a private room. She also let us check-in a little earlier than expected! (which was really nice since we were so exhausted from traveling). The room was a little different than expected. You enter by going up a flight of stairs. Otherwise, the room was cute and cozy. When you leave the room, you also need to lock the door from the outside (no auto-lock). Breakfast is also included (7-11am). Overall, I'm happy with this booking! Excellent service and great location.