I’ll start off saying the apartment itself is very nice, however my experience with the host was not. We booked this Airbnb 8 months in advance. A month before our stay, she tried to cancel, but was trying to make us do it on our end. I almost did it but it stated clearly on the Airbnb website that when the host tries to cancel it must be done on their end, otherwise the guest might not get their full refund. When I told her that, she said that if she cancelled it, she would lose money and that it “wouldn’t be fair” to her. Why should I be the one to lose money when I didn’t want to cancel? After I brought it to Airbnb customer support they talked to Tania and she changed her mind and said that she would host us.
Fast forward to the night we checked in…
My friend and I sent a message to Tania while we were at the airport saying there was a 30 minute delay on our flight, and therefore we would need to postpone our check-in time by 30 minutes. Right as we were boarding our plane to Paris she answered and said she cannot host us anymore. She said the 30 minutes was too much and she couldn’t wait, and told us to get a hotel. I told her we are two young girls trying to navigate ourselves in a foreign country and were not in a position to be wandering around Paris at night trying to find a place to stay. She was being very rude in the messages that she sent to us. I managed to contact Airbnb Support and they spoke to her and then she agreed once again to host us.
It was very disappointing because we are paying customers of Tania’s and we booked this Airbnb far in advance. We should not have had to contact Airbnb Support twice for the problems that she caused. Tania’s customer service was absolutely terrible and caused a lot of stress for myself and my friend. When we met her in person she seemed okay and helped us with our luggage which was nice, but I still don’t think it makes up for what she tried to do to us. I would not recommend booking with her.