Great 5 stars: Area / Security / Space and Decor
This is an artful apartment in the 9th Arr. there was a good neighborhood vibe with markets, cafes and quick access to the metro. I felt safe there. I was comfortable to walk alone day or night and did not see the riff-raff that surrounds the 1st arr. preying on tourists.
The home is beautifully appointed and very tastefully decorated. As shown in the photos. It is very quiet in the sleeping section of the house. The flat and building are very safe the door and building are super secure.
Good 3 star: there is someone to meet you and give you details about how to work appliances keys and fobs and where to take out trash. But mind you they are not onsite and want to charge you if you are not there within a 30 min time frame. We opted to check in later than originally expected based on not wanting to put management out making them wait for us. Also please note inventory that you receive 2 keys and sets of fobs this is important. We didn’t.
There are 2 TVs in the bedrooms which we never used - we used our pc for entertainment while gathering in the living room and iPad for music- we like a little background noise ;)
The unit is on the third floor we like saving our stair steps for the metro so good to know there is a small lift - but just know it’s small like 2 people small.
The master with the en-suite bath has a very comfortable mattress but the bed is small for a master it’s like a full. This works well if you are small or plan on one person in that room. The other bedroom has a queen but that mattress is not comfortable and the bed makes a lot of creaking noises as you toss and turn. Being that my husband and son are both over six ft tall. We all shuffled about the rooms trying to find the right fit. Finally my son took the couch after a few nights he preferred it over the squeaky queen. I will alert the host of this issue and sure he can make the change for future guests. However this made the stay less than optimal for our family.
Management- not good 2 stars :
Please note Rene …who is lovely employs a local management team to assist check in and out. They are not as accommodating as expected- they want to meet you at an exact time for check out which we are not used to, since the door self locks. We expected the freedom to walk out and shut the door when ready - certainly enough chaos on flight day to add to the mix. His team was not happy that we wanted to leave earlier, I had to loop in Rene who overrode the silly arrogant messages sent by the management who did not want to come at 9 instead of 10 am. From the beginning there were issues with the keys, we only received one set at check in and had difficulty getting management to bring the second set around “our” schedule..
The management is not comparable to hotel or professional onsite apartment management service teams I’ve experienced in US, London and France. Mind you, we would of been happier with a key lock box and a video tutorial.
It was clear the management team was there to serve the client and not the customer.