Arno is an excellent host. He greeted us and gave us valuable information about the area. Perfect location in Paris. Street is quiet at night. The only challenge is in using the washer/dryer. It is shared by several people. We were never able to use it as someone had always left their things in the machine. This was our second week of traveling and we had planned on using the machine. We did not contact Arno about the problem. I am sure he would have helped resolve it. We just took the clothes to another place and washed them.