Fransje was very prompt at responding to all emails, answering questions, etc. and we had no problem coordinating to get the key to the apartment. Apartment was clean and in good condition and we felt very safe in the neighbourhood. Good central area, with easy access to the metro. Apartment is definitely tiny but worked well for two people and was all the space we needed for sleeping and preparing small meals, snacks, etc. If you're planning on spending most of your day out enjoying the city, then its a good spot to come back to.