Totally unprofessional behaviour. I was told the keys would be there at my arrival and still had to call twice to be told that there had be a problem with the person who was expected to be cleaning the apartment. Up to this point no worries, these things happen. I was told to wait till 6:30 pm. At that time I called and was told to wait till 7 pm and that I would receive an update, moreover I was told that the apartment was being prepared at that moment .
After a 3 hours wait in the street at 7 pm I called 10 times ( counted, not one less) before the concierge finally replied and told me that I should go look for another solution. Moreover I was told to cancel the booking. I called Airbnb and I was told the problem was originating from the guest so it was up to them to cancel the booking.