We never met our host, and there was no one to meet us. Because we didn't understand how the entry worked (the host said she had sent us an email with the procedure but we certainly did not receive it) after a few phone calls to the host she sent someone was eventually sent to let us in. There was no information or direction on anything eg where the laundry was, or how to switch the heater on in the bathroom (it was very cold weather). The entrance to the flat is very dark and the light outside the flat does not work for the duration of the time we were there, so we spent most of the time bumbling in the dark trying to get in which was very irritating. The lock itself we found very difficult to open.

The flat itself is in a great position, I would say only for 2/3 people. We were notified 3 days before arrival that there was a problem with the Wi Fi, but thankfully they made a plan before we got there. We were also informed that the TV didn't work after arrival. Normally it wouldn't bother us but we were in Europe for the Rugby World Cup and wanted to watch the matches.

On the whole it worked for us, but severely lacking in communication.