We have just returned from our stay of 1 night in Paris.
The apartment itself is as advertised however that’s when you can actually get into the room.
It is instructed that you have to insert the key ‘’DEEP INSIDE’
That is quite the understatement to say the least.
We arrived at the apartment at 2.30ish and tried for a good 20 minutes to enter, it sounds like the door unlocks from the inside but doesn’t open even when pushing and putting all of your weight in the door
There were 3 of us and we all tried many times.
So we left to get some lunch and contact the emergency contact provided as Jon was un contactable all weekend which he advised before our visit.
As we were given the emergency number this was not a problem as we knew if we needed anything important we had a point of contact.
We called the emergency contact number 3 times with no answer so sent a text, 45 minutes passed before we finally got a message back. (lucky it wasn’t a serious emergency)
The message we sent explaining we were unable to get in was ignored and we were just told how to get the key from the key box.
After 45 minutes of back and forth we were told that they would come to the apartment but in 1.5 hours and the reasoning was ‘being committed to a workout.
We explained we had a non refundable reservation and that we would lose €130 euros if we missed this or arrived late but the messages sent after were just being read and ignored.
We didn’t want to leave the area to our reservation in case we couldn’t get in and had to find alternative accommodation (3 young girls in Paris who have never been before so we’re a bit concerned) and also we had all our baggage and had been travelling since 3am so wanted to get showered and changed etc.
We went back to the apartment to try again at 5.20, luckily someone in the building heard us trying to get in and came to help
They managed to get the door open but with much difficulty.
We let the emergency contact know and that they didn’t need to come, funnily they responded straight away to this.
We explained the situation to Jon, provided the texts and videos of the door and us trying to get in so we could show we were not making this up. (Jon agreed the videos were very clear)
All that was offered was a €40 refund only in the condition of a positive review which obviously was not our experience and didn’t want to lie so others encounter this.
The messages back and forth with Jon are getting no where and we are waiting up to 20 hours for a response, wye are now being told we can have a discount next time if we stay which we will of course not be doing
We understand we slept in the apartment so didn’t expect a full refund however the lack of concern and attention to this matter both at the time of it happening and now is very disappointing.
This ruined our 1 night we had in Paris as we missed our reservation and wasted a few hours of the day trying to resolve this, therefore we would not recommend booking this at all.
I know it doesn’t sound it but I am one to never ever complain and hate any sort of conflict but feel that other people looking to book should be aware of this and the sort of response you should expect.