The location for the flat is perfect - quiet street with so many things easily accessible and in the neighborhood (grocery, bistros, bakeries, shops, etc.). Working with Ludovic and the agency was easy, quick communication, and they were flexible with our check in time. They really were great. We were late to arrive due to an unexpected delay at the airport and they were accommodating and patient. The flat is nice, but the linens/bedding did not smell clean (which was bothersome) and we were only given one set of towels - for a 10 day stay. We also did not have enough toilet paper and had to purchase some to avoid running out (minor annoyance). The toilet seat was also basically broken and we struggled with it the whole time. The cleaning person should have notified the agency this needed fixing. We added the cleaning kit for 13 euros and glad that we did. It was a nice addition to have dishwasher tablets, dish soap, sponges, laundry tablets, etc. The flat is nice - don't get me wrong and you can't beat the location, just annoyed at having to wash the bedding and not having enough staples like towels and toilet paper. I would likely rent from this agency again and be in better communication with them about the troubles to give them a chance to rectify it. Overall those are minor issues and we had a great stay. Plus the customer service was great and that is pretty redeeming.