We arrived at 2:00am and straight away there was a misunderstanding about our room. Apparently people from a different hotel with a similar name have been put in our room and the person at reception had no idea who they were and he started checking room by room waking people up. As the hotel was full he called the other hotel and told us to go there (10min away) and that we can stay there for the 3 nights as the other guests were Staying for the same time. We weren’t happy but we were so tired that we had to go. When we arrived at the other hotel the receptionist was really rude and inhospitable, when we asked him if we have breakfast in the morning he replied “Airbnb ? Airbnb don’t eat” … fair enough.
After that he almost shouted that we have to go back to our original hotel the next morning. We checked out at 10:30am and went back. They had a room free for us but it wasn’t the original room we booked. On top of all that inconvenience they didn’t even offer us a late checkout and asked us to pay for it if we want to. Overall pretty bad experience.