We had a wonderful experience with Xiaoling who was extremely responsive and very lovely, kind and accommodating. We loved the apartment and its location, however, if we are being honest, the steps to reach the top floor loft-like area where the bed, shower and balcony are located, are very challenging and a bit scary to navigate, especially at night when one tries to reach the toilet room which is on the main level of the apartment. These stairs also make it nearly impossible to take luggage upstairs to unpack, so the main downstairs area, which is quite small, becomes the de facto luggage room. It would be a great place for someone who has a small amount of luggage (we were traveling extensively and had 2 large cases and 2 small carry-ons). Not sure we’d recommend it for older folks (the aforementioned treacherous stairs to/from the loft and the fact that there’s no elevator in the lovely old building).