Greetings,
The accommodation experience was good as well as the excellent level of cleanliness and location.
There was a problem getting the keys.
My flight was half an hour late and I could not arrive until the latest check-in time indicated at 20:30.
I asked the hospitality staff if anything could be done and they asked me if I knew anyone locally.
When I replied in the negative they wrote to me that nothing could be done. So it turned out that due to a flight delay I paid twice. Once to the apartment and once more to the hotel so I can spend the night.
The accommodation staff drew my attention to the fact that it is stated on the apartment page that the last entry is at 20:30, but
I'm sure the hospitality team could have found a creative solution.
It was felt that no effort had been made to help.
Regards,