The apartment is located in a great spot, and it is modern and cosy. Anna was very responsive and had excellent customer service. They might do well to reconsider their cleaning service as there were no towels when we arrived accept 1 dirty towel balled up in a draw. They had to send towels by courier twice as they only sent us 1 towel the first time. This meant we had to stay in the apartment for 1.5 hours waiting. We had no heating or hot water for the first few hours then received instructions to turn on a boiler in the bathroom, this info would be better upfront. We also had to pick up the key from a shop 800 meters away and drop it back there at check out. I dropped it back before the checkout time however got message from host saying I hadn’t and threatened to charge me, I can only assume the cafe didn’t sign our key back in. I believe the host did try to create a pleasant stay however I would not stay again.