Pros: Spacious, Location (in regards to the 5 and park), Elevator, Balcony (excluding noise) Cons: Noise, Dirty, Pull-Out Couch, Check-In, Prepared, Communication When we first booked the reservation, Josephine let us know that an early check-in (12 pm) wouldn't be a problem. She mentioned cleaning but we were coming from another Airbnb so we only needed to drop our bags. A day before our reservation, she let us know that we would not be able to come until 2 (when the person cleaning was available). A little disappointing but totally understandable. We asked if there was someplace we could leave our bags in the meantime. She informed us then (and at every available opportunity) that this was her personal home and not a business so there was nowhere to leave our bags. Again, totally understandable. She also let us know she was in NYC for work so the 6 hour time difference made it hard to communicate. We got to the apartment just after 2 and met Romi who looked a bit flustered but gave us the keys. He told us to give him an hour but we reassured him we didn't need to be back right away. When we did get back, we opened the windows and were shocked by the noise. The outside portion of the 5 is right outside and can get pretty noisy. Even though she didn't mention it, we should have done more research. If you like to sleep in with the windows open, probably not the best. Location is something that she could not change but there a few things she could have. There were sheets drying outside on the balcony, the washer was running (with underwear, socks, shirts, and sheets), and the general cleanliness was poor. We hung up all the clothes that were in the washer (unsure of how to operate the dryer) and folded them. When we got there, there were barely any towels (they were in the washer) and there was a long hair on the soap container. My mother's duvet did not have a cover on it. I was accompanied by my mother and one of the reasons we picked this place was because it had a pull-out couch and a bedroom. When we got ready for bed on the first night, the bed opened all the way (after some maneuvering) and failed to support anything. It seemed as though something was broken or we didn't snap it into place correctly. I contacted Josephine to ask for any general advice but she didn't respond until the next morning and did not provide any solution. Things happen. I slept on the couch for the duration of our stay. Long story short: I would not stay here again nor would I recommend it to a friend. There are better values and this place is completely overpriced. Whether you have a full-time job or not and whether this is your personal apartment or not, it should be treated as a business because...