the house is really lovely, the location is perfect, I adore the neighborough; check in was very complicated, we had to go and pick up the keys from a locations not too far from the house but...the keys were the wrong ones! and this wasn't so clear at the beginning. the fact that the connection number with Krisztina didn't work made the all situation very tiring. We had to wait three hours before receiving the indication for another location where to pick up the right set of keys (and also go to the previous other location to drop the wrong keys). A bit more assistance and "presence" would have been nice. We were there in business vacation and the whole workings day went to hell..
Once in the house we didn't have indication for internet.. I asked and got the wrong indication and had to ask again and wait some time to get the right one. I missed the fact that the house had no heating it was November.. I ask for more quilts but didn't get them. Also... towels!! we got one small towel each and it was really not enough. Also we were three but the couch is not super confy
So overall Kisztina was very nice and kind and did her best to be helpfull but there have been some problems