Beautiful apartment in a great location, on a quiet street near public transport with lots of nice cafes.
When I booked the apartment several months ago, the listing said 8 bedrooms, just what we were looking for! Just a couple of days before our arrival, I had a look at the listing again and it said 6 bedrooms. I contacted Sophie who responded quickly, saying some changes had been made but we could have 7 bedrooms, hoping that was not a problem. Well, of course it was as I quickly needed to find another room. I did not want to fight about it, as I did not want to risk losing the whole place, so I reluctantly agreed to a small discount. After paying nearly €4000 a discount of €120 (which still has not been paid) seems less than fair for a missing room, not really the business ethics I expect from an Airbnb host. And what if we would have found out on arrival, as she did not tell me about the change before I contacted her?
Sophie was always quick to respond to any questions, but always a step behind. So many things could have been communicated beforehand in a document explaining how everything works: doorbell, garbage, that there are different apartments in the house and so on, instead of responding to questions about several surprises. I am not a difficult person to deal with and after renting nearly 40 Airbnb homes I know that communication is key to happy customers. Not super happy this time, even though the apartment is indeed lovely.