We stayed at the flat for 4 nights. All communication leading up to our visit was great. I had a lot of questions! We opted to book a car with them, as we had our 3yr old with us, and just needed the convenience after a 10h flight. Driver was on time. Flat was good. A little worn, and I thought it had a/c, but it does not. The lock to the door was awkward, but husband managed to get it after some serious finagling. Decent location, a bit noisy, and we had to keep the windows open, since it was hot hot! Close to multiple metros. Overall, a good one!