We arrived to a dirty apartment and we were told that the cleaning team would arrive later that day. We left our bags and later on we were informed that the cleaning team would not make it until the following day.
Communication with the agency was hard with a mix of calls, what’s up and Airbnb messages. No one at the agency answered when we called them.
When we finally got the information we were informed that the cleaning team never came that day and we were advised to go find a hotel.
We had to find a hotel in
Paris for our family and then go back to the dirty apartment to fetch our luggage and then move everything to the hotel we managed to find. We never returned to the apartment since we didn’t want to spend another day in Paris to relocate. We got compensation for one of the nights of this apartment. The hotel and the transportation to relocate was not covered by the agency.