disappointed is an understatement. We had high hopes for this stay ready for kitchen to cook some meals, enjoy the apartment and what it had to offer. Communication started really well and we had really high hopes. as we were in our ride to the apartment we received a message to say check in is delayed which wasn’t a huge deal and we were happy you would reimburse us for coffee only to walk into the apartment and see it as an absolute disgrace. our First impression once walking through the door was that the entire complex as a whole was dirty, then to find out there was a construction site right next door to our stay causing the dust on the stairs and door... not to mention the loud noise.
As soon as we stepped foot in the apartment door we were greeted by a dirty floor covered in long hairs... we looked around checking out the room to find dirt on the sheets and pillows still ruffled.
We checked out the bathroom and thought it looked awfully small.. we also didn’t see a toilet in the bathroom but upon looking around for another door we found the toilet with an empty toilet roll on the holder and no toilet paper in any of the cupboards and a dirty toilet bowl.
As we checked all the cupboards for the toilet paper we found food / insect? in the oven followed by a dirty tray which was not even on the shelves correctly.
We soon realised there was no airflow in the room so opened a window to find the window seal filthy including a huge spider web.
Upon finding all of this mess we also saw dirty skirting boards covered in dust and dirt.
We also found it strange that the bathroom towel for the floor was already laid on the floor which indicates it had not been changed or cleaned or may have been left there from the previous stay.
In the images it didn’t display that the bed would be in an enclosed area with steps leading to the bed with no airflow.
The apartment is on the 3rd floor with very narrow spiral staircase making it very difficult to get luggage up and down.
Upon finding all of the mess we took images and sent them to the owner via the same way we had spoken previously. the owner did not reply so we attempted to call as we were feeling very unsafe and unsatisfied with the stay. The “ Concierge in charge of your booking” answered the phone. she was abrupt and her solution was for us to go buy our own toilet paper and they will “ reimburse” us also to send the cleaner again. This was after she saw the images and stated “ she would not be happy with the stay “ later to then say “ it’s not that bad” She was telling me we would not get a refund and when asked how much we may get for a refund, she said 34 Euro but the cancellation policy on the app stated very different. After getting no where with her we hung up and contacted airbnb directly who solved this issue and gave us a full refund as they agreed this was not acceptable. We will never stay here again nor would we recommend this to anyone.