Julian made himself available when asked questions regarding our stay. However, he required a €300 hold (in addition to what we already prepaid for our stay) in the event of any damage caused during our stay. I have not had that occur at any other AirBnB. Although this was stated in the listing, it was still a pretty irregular experience. Similarly, there was no WiFi offered at the unit. For someone who is traveling from another country, this offered quite a bit of an inconvenience as our cell provider charged us daily to have limited data usage access. I would have given Julian a 5 star rating if Wi-Fi was provided to his tenants. Other than that, it was everything that he listed.