This is the only place I will ever stay when I visit Paris. Bertrand responded quickly to all of my injuries. At the last minute, my check in time changed but he was able to accommodate us with no problem. If you are used to using washcloths to shower, you may want to bring your own since only the large bath towels are provided. No biggie, just a heads up. Other than that, this place is perfect and great value for the costs!