It was a fine airbnb--our check in process was just bad. We could not get the door unlocked, tried for about 45 minutes and called/emailed with no response. After we got on the phone they told us to "push the door" and "turn the key"--as if we hadn't tried that obvious suggestion. Then, our key broke in half and we had to call a locksmith who took 2 hours to arrive. Essentially more than half of our day was wasted on check in because of poor communication, but once we got in the room itself was as pictured and the jacuzzi was alright (not very hot water). I've stayed at much better airbnbs for a fraction of the price, but it was fine other than the customer service. The bed was comfortable and the touch of providing espresso pods (we got 3) was super nice.