Lesson learned from picking a listing with zero reviews. I showed up in the evening and found the room filthy. Once I contacted them they confirmed no one had cleaned the apartment even though they claimed otherwise in multiple emails/messages leading up to my arrival. When I sat on the phone and sent pictures of how the Airbnb was left they basically said they would look into it and left me sitting there for an hour - no follow up. It wasn’t until I reached out that I would be finding last minute accommodation elsewhere in which they said “yeah you should do that”. They said they would schedule a cleaner ASAP and contact me first thing in the morning for a partial refund...? Never did they find a cleaner nor contact me until the next day/afternoon.
I had to reach out to Airbnb directly to process my refund. Still nothing from the listing themselves (which is ran by some property management - makes sense) you also have to pick up/drop off the key in a separate location that was *not* easy to find. Getting into the Airbnb was extremely difficult with weird/uncomfortable signage left along the building pointing to the Airbnb (which in my opinion was a safety issue. The front door to the building was also shattered as if someone may have tried to break in - sent pics to Airbnb Support).
I realize things happen, however, I have never experienced such neglect and poor customer experience with an Airbnb. The way they handled the experience I could never recommend this place nor any listings from this host (seems like he has several) especially to any solo female traveler - this was not a safe listing.