Jacques is very friendly and warm. With very short notice, basically the morning of the day I needed to stay, Jacques accepted my request and made special arrangements for me to leave my bags in the room before check-in time. He was very responsive to all my email questions and was very friendly and accommodating. He also made arrangements for a friend to pick up keys for an early morning check-out (the friend brought me complimentary croissants, which was a nice touch). The property has a loft bed, which I enjoyed. Overall, a great experience on short notice.