The check-in process was a bit muddled. The host knew what time we were arriving (had our flight times due to booking the shuttle) but was still unable to meet us at the apartment. Said they couldn’t come until an hr or 2 after we were scheduled to arrive at the apartment. It was 40 F outside and no where to go in the meantime with all of our luggage. We opted to go get the keys from the office. Shuttle driver had to go to the office and pick up a key. Unbeknownst to us, the driver decided to charge us an extra 30 euro to pick up the key before going to the apartment.
Apartment itself was beautiful and looks just like the pictures. Location wasn’t bad. Could hear outside noise here and there but nothing crazy.
There were six travelers but not enough towels for us to bathe with. Reached out to host regarding this and we were going to be charged an additional $263 for the additional travelers. This was never mentioned until we were in the apartment. Granted, when we booked there were two travelers at the time. However,a day or 2 after booking the host was updated on the number of travelers and this additional surcharge was never mentioned. If we had known that from that point, which was well over a month before the check in date, it would have fine since it was communicated and we would be anticipating that. We felt blindsided with that news. We bought our own additional towels from a nearby store which was incredibly cheaper than the $263 the host attempted to charge us.
One of the heaters went out and someone came quick initially to check it out but was unable to fix. They didn’t come back until the next day with space heater. Meaning that we went over night with a freezing room with outside temp around 30 F. The space heater should have been brought the first time someone came out.
Shuttle service back to the airport was hell. Driver very rude and disrespectful, tried to make us pay more than the agreed upon price and book 2 separate shuttles saying our luggage won’t fit. (We came from the airport in one shuttle and we left with the same number of bags we came with, nothing extra). The host can’t control which drivers the shuttle service hires but beware that the shuttle service may come with hiccups.
Aesthetically pleasing apartment and nice location. Would not stay again unless there is a drastic improvement in communication and transparency.