We had a disappointing experience at this airbnb. Communication at booking time was extremely responsive, but questions sent a few weeks before our trip required numerous nudges before a response was received several days later. Communication during our stay was also slow. This made us anxious.

We also were surprised to learn that the check-in time listed on the website (2PM) is not accurate. We were able to leave our bags, but couldn’t be at the location until after cleaning was completed at 3PM. We were told that the time on the website is inaccurate.

In addition, we were surprised by the strange bathroom configuration. The toilet is on an entirely different floor from the first floor shower/sink and requires that everyone go up/down stairs at night to use it. This was a hardship for my mother.

Additionally, we experienced a lot of frustration with appliances at the apartment. When we arrived, the dishwasher was full of water and when the gentleman cleaning the apartment tried to run it, it started to leak. We alerted Emmanuel, but nothing was done to fix the dishwasher during the week we were there, so we were unable to use it. The stove seems to require a very precise touch to turn on a burner. We also struggled to figure out how to use the washing machine, stove and oven—all of which have controls that look nothing like American appliances. We tried three times to run different programs on the washing machine, but it would never move past the rinse step and sat full of water (with our clothes locked inside) for over 30 minutes. We ended up hand washing our clothes. We had asked the gentleman cleaning the apartment to show us how to use the appliances, but he also seemed perplexed by them. Manuals for these appliances or step-by-step instructions would be extremely helpful. (I recall that another airbnb we stayed at had provided this for a complex entertainment system and it was super helpful).

Others have described the apartment as quiet, and most nights this was true; however, perhaps because of the Euro 2016 soccer going on, there were 2 nights where we were kept up by singing at local bars or neighbors in the complex whose smoke came into our apartment and who were playing music loudly all night until about 7AM!

We did appreciate the location of this airbnb. There is a grocery super close (though hard to find at the moment because of the scaffolding covering the façade and sign). Emmanuel’s info on the Marché Monge and Eric Kaiser Boulanger was excellent and we visited both multiple times. We opted to bus over metro and found several bus stops very close and easy to navigate.