This is a beautiful apartment in a brilliant location but the quality of service by Checkmyguest was pretty terrible:
- The apartment hadn't been cleaned when we arrived after our agreed check-in time. Checkmyguest were not aware and I spent over 30 mins on an international call while they tried to resolve the issue and find a cleaner
- We then had to wait nearly 2 hours for the cleaner to arrive and clean before we could use the apartment (shower etc ) before going out to dinner
- We were instructed to leave the key with the cleaner when we went out, and were reassured it would be available for us to pick up from the Keynest location after our evening because the location was open 24 hours
-When we arrived later that evening at the Keynest location it was closed. We then spent an hour in the cold waiting for Checkmyguest to deliver us a spare key by Uber
- For this major inconvenience on the first day of our trip Checkmyguest offered a cleaning fee reduction of less than £40 - which was actually less than I spent on international calls trying to resolve all of the issues - and a tiny proportion of the full cost of the rental
- We pointed out on Day 1 that no bedding had been left for the sofabed, even though we'd booked for 5 guests. After an email exchange in which I was asked if I was sure it wasn't in the bed (!) we then heard no more and this was never resolved during our trip. We had to make do with blankets taken from the other beds
- Communication throughout all of these challenges was chaotic and generally unprofessional, with the exception of the team that helped to get us a spare key on the first night. There were frequent contradictions between what we told on the phone and what was in emails (yes, you can have a late check out, no you can't, etc.). Even after we returned to the UK, I was called to ask if I could return the keys - which we had dropped off, as agreed, on our last day
-The owner of this apartment should seriously consider finding a more effective and professional management agent in our view
- What should have been an excellent stay in a beautiful (but expensive) apartment was seriously marred by this experience with Checkmyguest