I have to say that this is the worst and non professional company I have ever worked with. We arrived at the apartment on the 23.6 and it was all ok. The handle to the bathroom door was broken but everything else was ok. The location is amazing, there were no issues with check in, the apartment is really small though - I would say around 30sqm but it is Paris after all. After 1 h we discovered an odd sewage smell in the bathroom, that eventually went away. On the 24.6 after a quick shower we discovered that there was a problem with water outflow and the water was stuck in the shower. But the hell happened after flushing the toilet. Suddenly the sewage water from other apartments came out of the shower and flashed the whole shower. We contacted the host who has responded after 2 h and told us that he will take care of it. I got a phone call at 2.30 pm that the plumber with one of the agency employee will arrive at 4 pm. So we arrived at the apartment. The plumber arrived at 4.15 pm, no agent came with him, the plumber did not speak English so there was zero communication. There was not way to understand him since I do no speak French. I was twice with the agency on the phone and they were not helpful at all. They said that they have no other apartment to offer and that I have to take care of finding a new place for me on my own and I have to connect with Airbnb. In the meantime the sewage water flooded the whole bathroom.
This company is so unreliable and I would not advise anybody to book with them. I have never experienced anything like this in my whole life. Airbnb was not helpful at all. From 5 pm until 10 pm there was not contact with Airbnb and we were left all alone and homeless. We had to find a new hotel on our own. Really Airbnb is unreliable and non professional. Please stay away from both companies.