This Ad is not honest. It did not mention at all that it was the current home of the owner. All his belongings were were stacked to the max, food, clothes, sneakers, medication, etc. and the living room didn’t look like the photo at all.
We respect that it was someone’s current home, but it should’ve been mentioned in the Ad so as users, we can decide if that’s what we wish to pay for. Basically it is false advertising.
Another issue was that we had no choice but to stay one night due to a very late arrival and checked out first thing the following morning. We could only got a refund of 540€ with the 1200€ we paid with the AirBnB cancellation system.
AirBnB needs to seriously address this issue to protect users. It should have been the responsibility from the owner to bear the majority of the cost and AirBnB to screen well before it was advertised.
We ended up having to pay the price for trusting the false advertising. The experience was very distressing and frustrating.
We have stayed in well over a dozen AirBnB apartments in different continents and experienced nothing like this.
P.S. We’d kept escalating the issue with AirBnB and at the end, we were able to get back €940, a big thank you to Christopher at the AirBnb team!