My sister and I were so excited to come to Paris and stay in this quiet apartment in Montmartre. Unknown to us, when we walked in there was quite a flood leading from the bathroom toilet all throughout the entirety of the bedroom. I contacted Sebastian immediately and he answered right away and had someone come out to clean everything up within a couple hours. Later that night, it started raining and water began pouring from the bottom of the toilet, flooding the bathroom and bedroom yet again and soaking all our luggage in the bedroom. I contacted Sebastian again immediately, however it was very late and did not get a response until the next day. We left the airbnb that night due to the flooding and were forced to stay in a hotel because of this. I canceled the rest of our stay the next morning, and was told we would receive a full refund. However, I was only given a partial refund. I contacted airbnb support and because of the host’s policy, said they could not do anything further. We had a terrible experience with this stay, were not able to spend 1 night here, and did not even receive a full refund, contrary to what the host promised us.