The good: Clean apartment in a lovely neighborhood. Excellent water pressure, super comfortable bed, plenty of space for two to stretch out after long days exploring and the cutest dishwasher I've ever seen. Nice neighbors, too!
The bad: One nightmare of a situation during the middle of our stay in Paris. We initially had trouble with the lock to the apartment but assumed it was merely our own error. After numerous difficulties getting in each day and noticing the scratches and damage around the lock itself, we thought maybe it wasn’t just us.
On a Saturday night at 10pm after a long day exploring Versailles and seeing the Eiffel Tower sparkle, we came back to the apartment and were unable to open the door. We tried at least 100 times for about 30-45 minutes, received help from a neighbor who claimed it had happened before with renters to this apartment and tried contacting Severine (who gave us the key) and Thomas for help. Neither responded for 45 minutes via text, Airbnb message or phone calls. So naturally we called Airbnb for help who swiftly fixed the situation by allowing us to check out the next day (as we didn’t feel safe staying there knowing the lock could malfunction at any time).
It wasn’t until after all that happened that we were finally contacted by the Thomas and Severine via numerous phone calls. Airbnb tried contacting him as well to no avail. He spoke very little English and claimed to not understand what the problem was, which was very clear: we were locked out, no one could let us in and we had waited 45 minutes for any kind of response.
Once he realized I had checked out and he was losing $500+ on the reservation, he proceeded to insult me in Airbnb messages by calling me impatient and hysterical, which to be honest was laughable. I had a feeling he would become worked up and defensive given the situation, but it crossed the line when he finally admitted he had to fix the lock about a month ago because of the same issue. Why insult me and try to blame the problem on me when he knew it was an issue with prior renters, too?
All in all, not qualities I would think to find in someone labeled as a superhost. Wishing him the best with future renters, which I hope never to be one of.