We notified the host that we would be arriving at midnight due to our late flight. When we got in, the host messaged me that they cancelled the reservation because I asked why we must pay a €10 fee to receive the house key. We had no where else to go, in a new country, in a busy city, where most hotels were sold out. It was very scary. the host's wife called the nearby convenience store (where we picked up the key) and scolded me, yelling and swearing, telling me that I don't deserve to stay in their house because I inquired about the cash fee for the key. Luckily the kind gentleman working at the convenience store convinced her to let us stay their for the night. She continued to message me throughout the night with threats. Despite this being a 3-night reservation, we left the next morning per the host's wife's request. It was a very scary experience.