Initially we were very much looking forward to staying at Michael’s place due to the many positive reviews. We were, however, unlucky to not being able to enter the property due to dysfunctional keys. Michael uses a tobacco store where guests have to pick up the key with a code. When we arrived at the lodging at 17.00 after a busy day with two kids who needed to rest, the key did not function. This resulted in numerous phone calls to apparently a telephone service where we spoke to in total 5 different people who kept us in the dark about any possible solution because everything had first to be checked, either with the owner, the cleaners or whoever else. They just said we had to wait till they would call us back, not letting us know how long this would take. In the meantime various things were expected of us: We had to send pictures of the door and the keys to see if they were the right ones, then when we had repeatedly asked for someone to come over, we were told to get back to the tobacco store to fetch the key the cleaners had used, that did not work either. In the last phone call the suggestion was even made that we had done something to the lock ourselves which we experienced as offending since we are used to treat things with care. On top of the stress we were told there was no backup plan (not even a locksmith could be sent) so we were asked to cancel the reservation ourselves and go and find a hotel room. At this time it was already 19.45 hours, so we had been waiting and trying to get in for approx 2.5 hours. We really feel Michael has left us hanging and on top of that he tried to make us cancel. We had to find a hotel last minute, resulting in us to spend more than our budget allowed, groceries we had just bought needed to be thrown away because we no longer had an apartment with a fridge/kitchen and while the woman we last spoke on the phone had still told us that we would be compensated for the first hotel night, after consultation with the owner this offer was retracted and not mentioned in the online conversation through Airbnb anymore. At this point we don’t trust using Airbnb anymore and we are very disappointed with Michael’s service. I would not recommend anyone booking here until they have a decent backup plan.