I had a nightmare interaction with Carole. Her behavior and lack of communication caused an unnecessary and stressful experience. First off, the check-in experience was extremely inconsiderate. She had her neighbor hand over the keys and he was an hour late. I was outreaching to Carole but getting slow and vague responses back. I was left wondering if I was in the right place or if he was coming. I kindly suggested for her neighbor's phone number so I could coordinate myself to make it easier for her and still no response. Secondly, she did not provide basic amenities such as toilet paper and told me I needed to buy it myself. I thought that was odd but was patient, understanding and still looking forward to my stay. I was friendly and also considerate of her time. I asked her 1-2 recommendations around the neighborhood as she knows the area well, but again no response. Then the worst thing happened on my summer vacation in Paris. Without notice, she canceled my 14-day stay after two days. I was left scrambling to find another apartment within a day during peak season. Extremely rude.