Jacques and Jean Paul were so nice and helpful! The airline lost our luggage and Jacques was sure to contact me and let me know when they would be dropping our bags off. We were also late arriving, due to delays and our luggage.. and Jean Paul was waiting outside the flat still. he also met us early on our departure day to retrieve the keys, which was very helpful. The apartment is small, but perfect for what we needed. There is a beautiful patio outside which is wonderful for having wine or coffee. We loved staying here!