To date the most disappointing rental and host. Adrian misrepresented the home and was very slow to respond to basic needs required of a home. 1. before renting we asked Adrian to confirm 2 toilets, there was only 1. 2. We asked for 3 sets of keys to only receive a second set after 48 hours. 3. Not enough pillows to support 3 beds and 5 guest, we had to purchase, the ones supplied were of very poor quality and standards. 4. Functioning hot water and heat, took both concierge and host 72 hours to repair and properly respond. 5. Dirty dishes and kitchen utility items, we had to wash everything before using. 6. 3rd bed being made and prepared for our arrival, this was requested in your booking and pre-arranged with the host. 7. Poor management and oversight of exterior renovations, we had 2 holes punched into our bedroom wall exposing the outdoor elements, it furthermore covered the room in construction dust.
We attempted to resolve these matters with the concierge first to be informed Adrian needed to handle, then to be informed by Adrian the concierge would handle. As you would expect this is very frustrating and confusing, and caused even further problems and delay with resolution.
The host and concierge of this home were both in error and both failed to meet the required standards expected with an Airbnb home.