We needed emergency housing after our first Airbnb had a break-in, so we appreciate Nicolas coming through for us in our time of need. That said, we were disappointed by the check-in experience (no instructions sent, hours late from agreed check-in time) and the apartment wasn't well stocked. There was no toilet paper. Also, the pilot light for the hot water goes out quite frequently, which requires relighting. Shower would turn ice cold mid-shower. For the cost, we expected much more.