Unfortunately a very horrible experience!! When I arrived around 7 pm at the apartment I noticed that it had not been cleaned or tidied up in any way. All beds were used, bathrooms were not cleaned and smelled badly. The dishes were used and there were leftovers in them. After several attempts trying to contact them, I reached their customer service, with whom it took a total of more than two hours to find a "solution" for this situation. After an hour on the phone they told me that the wrong apartment or the apartment opposite had been cleaned by mistake, so they wanted to put me up there for one night. After another hour of trying to get the key to this apartment I was told they didn't have it so I was told to book my own accommodation - at 9pm! In the end I was offered an alternative apartment for that night in an area that was 15 minutes away by bus, because the customer service couldn’t assure me first if my hotel expenses would be refundable if i book a hotel room. When I got to the second apartment I was in awe, because on the one hand it was in an environment where as a woman I don't want to be out and about alone at night and on the other hand in a house where the neighbors were so incredibly loud that I heard literally every single conversation. Both the house and the apartment were so incredibly shabby that I was close to tears. I was assured that the apartment was clean. The first thing I saw were ants on the kitchen counter, insects on the walls, cockroaches in the bathroom and stains on the couch. After they couldn't help me any further, I ordered a taxi within a few minutes and drove to a hotel. I already asked on a full reimbursement of the costs for the first night and didn’t got any response till now. After such a bad night, in which I found an accommodation around 11 p.m., I decided to leave Paris, so that the booked apartment was not used by me or my friends at all. The fully paid sum of 812€ for three nights was for nothing!! I also had to pay for the hotel and taxi myself, so the experience with the host and the apartment was unfortunately extremely bad!