Tom was very receptive and responded quickly however when we checked into the air Bnb there was no toilet paper, the shower and the bathroom were dirty, the shower and sink was clogged so within a few minutes of showering the whole thing flooded. The entire bathroom had not been cleaned properly because there were white streaks in the shower and debris. The duvet for the bed was brown from dirt however the cover for it was clean but what was underneath was very dirty. The couch was completely collapsing and impossible to sleep on. We had to find another place to stay because my brother was unable to sleep on that futon. It caved in the center and felt like it had collapsed. I appreciated Toms availability and flexibility for checking in, however the air Bnb was not appropriate for three guests since the couch was in such terrible condition. The apartment is great and spacious but better suited for 2 people. I would recommend getting a more comfortable futon or having a mattress available for more guests.