The room was nice and Victor was welcoming and helpful upon arrival. He made notes for us for any question we may have had and was really good when responding to messages. The room was as promised and we thoroughly enjoyed our stay. However there is no lift to the top floor and so as we had 2 heavy bags, this made our first moments less enjoyable. This is because there was 14 flights of stairs with no warning of this.We wish we had been informed of this and think it should be mentioned on the listing as we probably wouldn’t have booked it had we known