The check-in instructions were incorrect and the manual keypad mentioned in the instructions was removed (we have pictures showing this). We were unable to enter and had no other option other than looking for a new place in the middle of the night. We did get there later than expected, but we notified the host in advance that we want to check in later than the listed check-in times.
The host will not refund us for what we paid, although we did not even get a chance to enter the place (except for the last night, which we managed canceled in accordance with the cancelation policy). They also wrote in the listing that they are available at all hours, but apparently, that is not the case.