Denis was not able to greet us upon arrival but he made sure we were able to retrieve keys to his place at a local coffee shop. Very smooth though, he sent me an email with pictures and instructions on how to get keys and access his place. As soon as I booked he messaged me directly to ask what type of things we wanted to do in Paris. Then he put together an email with recommendations on restaurants we could visit. Very helpful!!! Throughout our stay he checked in to see if he could be some help. Made us feel welcome all around.