Emma made us feel welcome from day 1 with her communication and willingness to help with anything. The apartment is very nice and roomy and was plenty of room for our family of 7. The only issue we had in the apartment was with the steep stairs and there were no handrails. This made us nervous with my Mother and my kids. Overall though, the apartment is nice and the location is fantastic. Plenty of restaurants and stores in the neighborhood and really close to the Metro.