une expérience terrible. je ne recommande pas cet hôtel. Je vais partager mes raisons en anglais, car je pense que cet hôtel accueille principalement des touristes: a terrible experience, and I don’t recommend.
- hotel listing does not mention payment of 100 euro security deposit and room tax, which they take directly from you.
- Air bnb have told me this is against their policy and informed me not to pay either however I had no choose as they wouldn’t accept refund. It is also against the law in France not to declare these additional costs specifically. You can find this information online on France govt website.
- When they demanded extra fees on arrival I requested to the receptionist to cancel my booking. They refused meaning I had to stay or loose all my money.
-gym was out of use but still advertised on air bnb as functioning.
- 30 euros for 1 hour sauna, which the receptionist forgot to switch on during my session. I Sat for 40 mins in unheated sauna. When informing the receptionist he told me I was incorrect, before he realised his mistake and turned on the electricity when he believed I wasn’t looking. He refused to return the money or allow me to restart my booking.
- breakfast is advertised as 10 euros. It is 18 euros.
- broken lights in my room emitting noise. Unsafe. The receptionist told me solution was not turning lights on, meaning I sat in the dark.
- receptionist stated that deposit is returned the evening of checkout. However on checking out another receptionist stated it would take 3 days for the return.
- rude unhelpful staff on 1st and 3rd night, however on second night receptionist was lovely, professional and helpful. However he was unable to solve the problems.
- room aircon broken.
I fully expect that the hotel will respond to this message stating I am incorrect. Please note that I have shared picture evidence to the air bnb team, including links to the French govt website which state the rules very clearly. A terrible experience and waste of money.