Emily was very sweet . She was there when we arrived. Place was well taken care of, cute and small. Bed was very stiff - I have back issues so it was hard to sleep. There were a few confusing things on emilies list though, for you to know before you go- if you're washing clothes makes sure it's on rapide setting. The list says setting four but that's a bit confusing. Also, there is 50 liters of hot water and then it's cold showers so don't wash clothes or do dishes before you shower. Other than that things were great for the price!