Oualid met us right on time to bring us up to the flat and explain how everything worked. He was extremely nice and easy to communicate with. Later, I had to contact Oualid because I somehow locked myself out of the apartment. Not only did he try to describe how to open the door on the phone, he came over to help us when we still had no luck. It was just right for two people in a central location very close to the metro. We had a great experience!