The place is very cute and the pictures do it justice. However we had two issues with the host: 1) the hosts initially tried to charge us extra to arrive at the flat late, because they don’t have a self check in system (it is necessary to have a human person meet us and provide access) - we had to rearrange our plans and arrive one day later instead. The good thing was that the host refunded us the initial night booked immediately. 2) on arrival at the flat, we discovered 6 bed bugs and another persons hair in the bed. The host was able to find us another place quickly, but they have refused to refund even the cleaning and service fees so far. Overall I think this was an unfortunate event but the hosts could have responded better.