Steven couldn't meet me the day to give me the keys but his friend Laura was able to. She was really nice and very helpful with dinner suggestions and such. The apartment was great and sheets were available for the pull out couch. The only complaint I could make is no paper towels. But that's just the small things. The location is great and the price is wonderful for what you get. The building is very safe and the decor of the apartment is charming. I highly recommend!