We never met Catherine in person.
The instuctions were to get the keys from were accurate. The neighborhood was a bit scary. Streets were dirty. The beds were very unconfortable, specially the sofa bed. It was 4 of us and this place was too small. Despite reading all the instructions on how to use the washing/drying machine it was very hard to dry our cloths. We ran out of hot water. When taking a vacation the hotel, or flat should be a place "home away home" but this place was not confortable at all. There is no elevator available, very hard to climb the stairs with luggage. Even though we are an atheletic family climbing up with heavy luggage was a bit hard.