Pros: Check in was nice because we were able to get in a few hours early. It was in a very safe/nice area and central.
Sophie was very fast to respond.
Cons: We locked ourselves out and the interaction was not pleasant with the host. She was seemingly very upset that we were dumb enough to lock ourselves out although this happens everyday and we are only human.
We were essentially scolded and told to wait until someone came out of the building or she was able to come. There aren’t keys for the 2nd door (out of three) to get into the apartment. I asked if she could call someone else in the building to let us in. Thankfully she did and we were able to get back in.
Her tone and the way she handled it was not professional and made us feel extremely uncomfortable, especially in a foreign country on vacation when time is limited.
As a host of a rental, a full spare set of keys is essential and not an issue you should blame on paying guests.