The property was generally clean apart from the floors which were filthy and clearly had not been cleaned. The bottom of my socks after walking around for 5 minutes were black.
Pillows have no support and are completely flat
Only 2 hand towels and 1 bath towel was provided for the 2 of us, despite booking for 2 guests. We asked for another towel which they said they would deliver but never did so my husband had to make do with one hand towel for our 5 night stay. On top of this they requested access to the property during our stay to fix an issue that we never reported, we said we were not comfortable with this and asked if they could delay until we vacated but they persisted to contact us on more than one occasion about the issue.
The property itself, I would describe as a converted shop front. There are no windows to the property and only a front door which opens direct onto a retail street, which we didn't feel safe to leave open. Because of this, the apartment had a damp smell and is not well ventilated.
There's quite a lot of noise throughout the night and early morning with daily rubbish collections and noise from the other retail stores opening. Not great if you're a light sleeper.
The hot water system only stayed hot enough for a 10 minute shower before the water would go cold. It's enough for 1 person and you would have to wait 1 hour for it to reheat for the next person to have a shower.
The location of the property is central and close to restaurants, metro and convenience stores.
The plug sockets by the bed had both USB sockets and a plug point which was handy
The general communication from the host wasn't great, it felt unpersonlised, automated and disorganised.
Overall, I would not chose to stay in this airbnb again