This is the worst ABNB experience I’ve ever had. I’m writing this review after years of traveling all over the world, to make sure no-one suffers anything like it.
We were on our way to the apartment as a family with 3 children, when the host sent a message that he’d lost the keys and suggested we take a nearby hotel. It happened at 1am after a late arrival to Paris CDG, which we had scheduled in advance, before booking.
The host wasn’t available when we tried contacting him by phone and didn’t reply when we asked for a refund.
The ABNB Team helped us sort the matter eventually and provided a complete refund, but we would advise the community never to trust this host.
His behavior was utterly unacceptable and irresponsible and undermined everything ABNB stands for.