Our stay doesn't start in the best way. We arrive from the airport at midnight, as the flight was four hours late. Tired and in great need to sleep we follow the instructions for self check in and when we are in front of the apartment door, we open the key box but there is nothing inside. Unable to enter the house we try to contact the host, but given the time no one responds. After numerous calls it starts to be late and we are forced to sleep on the stairs. The next morning when the host responds, we find out that the cleaning agency had left the keys locked inside. We waited until 11 for blacksmiths to open the door and later we were able to use the apartment. Despite the great initial problem, the host was very helpful and refunded us the first night apologising numerous times for what happened and the apartment is very nice and the location is fantastic.