After the Guest's staff had given us the keys and left, I went to the bedroom to unpack and discovered not just layers of dust, but entire balls of it on the tables and on the floor as well as remnants of food on the armchairs and carpet in the living room. It was so blatant and astonishing I emailed Guest photos, to which they simply said "the cleaning has did one week ago that why there is some dust and debris because you are in Paris and they have many dust with all the pollution around." The terrace which looked so lovely and inviting in the pictures was unfortunately anything but. Dead leaves, enormous cobwebs, dusty pillows/chairs, no plants...unfortunately we did not use it because it was so uncomfortable. After cleaning the entire apartment the next day and waiting for Guest to offer some type of compensation (which they did not), I made an offer, to which they replied, "Thank you for your message
I’m sorry but unfortunately we will not offer any discount or a night refund for your stay.
With kind regards
Myriam"
FYI the owner taped up most of the cabinets and drawers in the apartment, it was only after we called Myriam to ask where the hair dryer was and she gave us permission to open the sealed bathroom drawers did we find it. Lastly we had inquired about the noise levels, Myriam assured us that it was a quiet street, but below the apartment there are several restaurants with outdoor seating and noise until 11 pm+. There was also some construction/renovation in the building right across from the bedroom side of the apartment. We had assumed that an airbnb property managed by a company would ensure a better stay. Unfortunately we were wrong and will avoid any properties managed by Guest in the future because their standard of cleaning and response, though quick, are unsatisfactory.