penelope is very nice.Our train was late for an hour ,she just waiting for us and missed her train.We were very Sorry but she didn't blame us.Besides,before and during the journey,she provide many useful information that help me a lot,about the train ticket,the interesting places around.The apartment is beautiful as the pictures and the location is easy to get to the underground.There are many restaurant in that area so you needn't to worry about the food.Good place to Stay!recommend it !