Our stay at Tonic Hotel du Louvre was unfortunately marked by a negative customer service experience.
I received quick and attentive responses before/during the booking, such as asking our host to ensure that reception staff would sign for a parcel (Eurail passes) that would be arriving before our stay. He assured me that it was no problem. However, our package wasn’t signed for, which cost us half a day of our trip to retrieve the package from the DHL depot ourselves, unnecessary transit costs, a bunch of headaches, and a hotel cancellation fee at our next city. When trying to track down our package, hotel staff were not helpful, and afterwards, they refused to make any amends for their mistake.
Costs incurred: 80 Euro cancellation fee at the next hotel, 8 Euro transit fares, $38CAD extra paid for premium shipping (which ended up being useless), half a day tracking down our parcel, and extra day’s rail pass usage to get closer to our next city and catch up to our schedule.
The room was very clean and the location was fantastic.
Walls are very thin (could hear conversations next door), and mattress was uncomfortably firm.