Laurent and Elliott were responsive and friendly. The location is excellent. However, I booked this location for my 85 year old mother and I (I emailed Laurent in advance of who was in our party). The stairs are very uneven due to age, The lift was not operational. The shower was raised (not visible in the photos), and therefore unuseable for my mother. The washing machine is broken (cracked glass and error on wring cycle - the latter could be user error). There is a lot of noise from the Co-work space immediately below, and there is renovation/construction happening in the building that is very loud, goes late into the evening, accompanied by a LOT of yelling. We stayed as long as we could, due to the cancellation policy, but eventually had to move to a hotel. The neighborhood is amazing - we loved it, and would like to stay somewhere in the area again, but the apartment didn't work for us.