Prior to booking Francois Airbnb, I had communicated just how important it was for my work that I would have working internet. WiFi was also listed as one of the amenities in the Airbnb.
Upon arriving, I noticed the WiFi password was not provided. When asked, my host repeatedly provided me with the incorrect password and refused to believe that I had entered it correctly despite me providing numerous evidence and screenshots of me entering the password that was provided to me. After a day of this and my host being difficult, I had to take matter into my own hands. I found the internet box behind the couch and sure enough, the password on the box was different from the one the host had given me. Despite being annoyed, I was going to let it go now that I had internet. I plugged in the password on the box, successfully connecting to the WiFi only to find that IT. DID. NOT. WORK. Again, I’m happy to provide screenshots to prove this. Realizing that the internet never worked from the beginning made me think that Francois was dishonest about the internet and because of his lack of transparency, I was stressed during my stay and my work also suffered.
At this point, all I wanted was to receive a refund for my remaining nights and move into a hotel so I can finally work. I didn’t even care about being compensated for the nights that I had already stayed. But Francois fully ignored my messages and requests (granted it was the weekend so perhaps he wasn’t working, but still, to not work the weekend when you’re an Airbnb host feels strange to me?).
I ended up paying and double booking for a hotel so I can use the internet to work.