The location of the apartment is fantastic. The balcony with views of Eiffel Tower is great. However, communication with Welkeys (building management) and particularly with Janique, the assigned concierge, left a lot to be desired. She spent 5 minutes max walking us through the apartment, snapped at my wife for opening the blinds incorrectly and then didn’t return a single text we sent her throughout our stay. A few weeks ago we had the complete opposite experience in Venice. The host spent twenty plus minutes showing us the apartment and offering suggestions of things to do in town. She checked in daily with more suggestions and when there was a problem she fixed it immediately. The amenities in the Paris apartment were also terrible lacking. Just four towels for four people for a five day stay and two hotel sized slivers of soap. The listing clearly says three beds. We asked The host where the third bed was and she said just split the two small beds pushed together. That could work although that room is so small it would be almost impossible to move around it and there was no bedding for the third bed if we did separate the beds. I read on several of their reviews that there was only one fan, seeing that it was going to be a hot 5 days, I wrote well in advance kindly requesting that they supply a second fan so both rooms could be cooled. They delayed three days to respond and flatly said “no.” Very surprising that they wouldn’t buy a $25 fan for a $2500 rental. There is no way to safely keep doors open at night.
When the shower was clogged on the first night I reached out to the host via text and she never responded to me. I finally cleared the shower drain myself of the hair clogging it from the previous tenants. Lastly, only one key is provided which is difficult with 4 guests.
They did extend the rather early 10am checkout by one hour.
In summary, great location, bad amenities, rude host and bad communication.