Alienor sent me standard automatic emails after I booked however she never wrote back to emails I sent her. Check in was at 1. We arrived at 12:50 but there was no key in the lock box. We waited until 1:15pm, I tried calling her but she never answered her phone. We went for lunch and returned at about 2pm. The cleaner was there and let us in. Alienor called the cleaner to see if we were there. I don't know why she didn't answer the phone when I rang her earlier to reassure us. This wasn't the best start to our one night in Paris.
The flat was clean and tidy just as the pictures show. Very good location.
Overall, we enjoyed our stay but disappointed with the communication from the host.