They truly went above and beyond! I stayed with another girl and while it is a small room much like the pictures, it is all we really needed for a few days. I had problems with my luggage and was having trouble getting it sent to the apartment, they were quick to help. We asked if there was a blanket around for a picnic, and they ordered one immediately from Amazon. Just so responsive and accommodating. There is also plenty of charging outlets, lights, and the personal hotspot to travel with was very useful. A lovely place to stay :)