We had a very difficult time communicating with Gary. Before we checked in we had questions and waited several days before getting a response. We wanted check in instructions ahead of time to be prepared and ask any questions and he insisted on giving us the instructions only the morning of arrival. The washing machine was very difficult for us to figure out. It would have been nice to have some instructions in English to know exactly how to use it. We would have loved to be personally created by Gary and have him give us instructions on the apartment in person as we had a difficult time getting in to the apartment. The positives is that this apartment is very nice and the location is amazing! Quick walk to Trocadéro!