We loved the look and location of this apartment however unfortunately our stay was cut short due to a variety of issues:
- Poor working blinds which let light in at night and resulted in reduced privacy
- Poor seal on windows which meant we could hear everything on the streets
- Blackout on the first night we checked in. As this place is run by a third party, we contacted them and initially problem solved the hot water switch was causing an issue. They promised maintenance would come around the next day but they didn’t for the 2 nights we ended up staying there ( we were meant to stay 4 nights). We had to ration hot water for this time and was met with poor communication following this. This never got fixed in the end
- To add to this, the shower drain did not drain well which almost caused flooding of the bathroom when taking a shower. Maintenance was also meant to check on this at the same time
- On the second night we tried to access our apartment when the main mall was closed. We were given various codes at check in to access and 2 of the 3 codes were correct however the code to access the main mall which is where this apartment is located was incorrect and we were locked out of our apartment (was not an issue the first night as it was a week night and the mall was open late). We could not get a hold of anyone that night and had to cut in through a restaurant which was thankfully open at the time. Despite this, the correct code was not provided to us until almost 24 hours later.
Due to all the above issues we checked out early into another hotel. I would have been happy to continue staying there had the issues been addressed at the time as hot water is a basic necessity, but because of the lack of action and delays with maintenance, this resulted in a particularly disappointing experience. To top it off, the manager of the third party running this place tried to contact us further to ‘incentivise’ us not to make a bad review. They asked us to send them a list of the issues which I gladly did but again all our messages were left on ‘seen’ despite multiple messages. This pretty much summed up our experience with this place. If the above issues get addressed and communication is improved, I would be much more inclined to recommend this place but sadly cannot do so based on the experience we had.