I had no communication with Eloise the whole time of my trip. I sent her several emails and phone calls to her "emergency" phone number and she never picked up (or called me). We arrived to the apartment the nice lady that cleans the apartment was there and she gave us the keys. Apartment is smaller than appears in pictures! Apartment was very dusty/dirty and there were a handful of things broken. The beds (really some type of futon) were probably the worst part, they fall over!! Several of my family members hurt themselves. Another issue is Eloise had told me she would leave an extra mattress for my twin babies to sleep on and when we got there the "mattress" that was left was a broken fold out chair. The fabric was coming off and it smelled like a dog sleeps on it. The lack of caring to even try and make this a nice place for people to stay was incredible. The only thing this place has going for is the location if the noisy nights do not bother you. For the price you can easily find better in a very good location also. This place would have some potential if it probably had someone to fix it up a bit and have some hospitality. The night before check out I received an email from Eloise saying we had to be out of the apartment by 9am because the cleaning lady had to come(check out time states 12pm). Trust me it was cleaner when we left then when we got there. I read good some mixed reviews about this place and decided to take a chance. Lets just say I would have made a different choice.