We arrived at 1pm as the hosts told us we would be able to leave our luggage with the cleaning service and check in at 2. We arrived only to find the prior guest still in the room and no cleaning service. The other guests left and we left our luggage in the room assuming cleaning was on the way. We returned at 4pm and the place was still filthy with no cleaner in sight. I messaged the host and they said they were unaware the cleaners hadn’t come and because of a transportation issue they would get their cleaning service there ASAP. I was traveling with my mother and children and it was freezing out, also it was New Year’s Day and the majority of restaurants and shops were closed. We had to go walk around another 1.5 hours so the cleaner could clean. Arriving back at 6pm the cleaner was finishing up. We were exhausted from walking around since 1pm as check in should have been 2pm. The host offered to bring sodas by the next day for the inconvenience! Once the cleaner left we rested and then tried to use the Wifi. It wasn’t working. The pull out sofa was next to a radiator that was set at 86deg and burning hot. My son was suppose to sleep here and we couldn’t turn it down. The hosts were able to from their app. At this point so frustrated we booked a hotel and left! Thankfully AirB&B refunded the entire amount after reading our conversation back and forth. They realized this was not ok.