The greeter and hosts were very responsive and helpful. However, the property was a disappointment. Although location near many great sights, the apartment is just above street level on a very busy intersection so the traffic and pedestrian noise was constant with any open windows. Additionally, several incidents on the property during our short 2-day stay impacted our experience. The unit's dryer ruined clothes (burned/shrunk), an indoor lock jammed and we were stuck in the apartment until we climbed a chair and leveraged the lock free (posing fire risk). The garbage area on the first floor was dark and unmarked (and we were not shown or explained the area at check-in), my father fell down a flight of cement stairs trying to take out the garbage before our departure and was badly injured.