DO NOT STAY HERE UNSAFE
When we arrived the bottom part of the building was under renovation which is no problem but it’s important for the story. We got into the building okay but when we went upstairs to unlock our key from the key box we realized the key in the box didn’t go into the room under our reservation. When we called reservation desk they were confused and asked us to try the key on the neighbors door (which isn’t an Airbnb room it is somebody’s home) and it unlocked which allowed us entrance into someone’s apartment with their dog starring at us. Which is very sketchy considering they weren’t home and if we had bad intentions we had full access to their home. They also gave us the code to the neighbors lock box to check if they somehow had our key. Again with no consent from the actual people who live there. As we were trying to get in we were interrupted by screaming and yelling coming from under the lift on the first floor, we initially thought someone may be hurt or stuck so we go down to check what’s happening. We were absolutely startled to find a woman hiding behind the elevator in the unfinished walls screaming at us to come into the basement with her, demanding that we follow her. She wasn’t speaking English and we tried to inform her that we were guests trying to get into our room. She yelled at us saying she could help us if we followed her down into the pitch black basement and that once we came down she’d come up. It was extremely scary and it felt like a trap to be robbed or worse. She was screaming and banging on the walls so loudly another couple came down and said they had no idea who she was. We asked her if she needed us to call the police and she screamed no at us. So we went outside. We peaked back in after reservation desk actually told us to go with her (saying she worked for them) because she could “help” apparently, and she was behind the wall reaching over yelling still. It was terrifying. So we left again and waited across the street. Shortly after being outside she walked out completely fine and left the area. Very weird. At this point we had called reservation desk several times to find help with the key and to ask who this woman was. They assured us she worked for them even though the name the woman gave us was different that the name what was told to us over the phone. It all felt very weird and unsafe. The woman over the phone was not helpful and told us she’d send her manager over. After 3 hours past check in not one person came to help. We ended up calling Airbnb to cancel the reservation because we were too uncomfortable to stay. We had to pay double to find a place to stay close to here and almost everywhere was sold out because it was so last minute. Do not stay here especially if you are a solo traveler, this was a very dangerous and very sketchy situation that was terrible and ended up costing us a lot of money. Thanks to Airbnb support we ended up getting a full refund but I recommend avoiding this place completely. There are hotels in the area similarly priced with much better accommodations.