Emma is absolutely the sweetest woman we've ever met. She responded to our reservation request and messages within minutes. The host of the original apartment that we booked 3 months prior to our trip cancelled on us the night before we were supposed to check in, as apparently they no longer were a host but failed to notify us in a timely fashion. We were panicked and stressed trying to find a good place to stay the night before we were supposed to check in. Emma absolutely saved us! She responded promptly and was flexible with check in and check out times. There was everything we needed at the apt including a hair dryer, iron and outlet adapter. It was more spacious than most airbnb's we've seen. She even had a bottle of wine and fresh flowers for us! She gave us awesome recommendations on restaurants, metro stops and which areas to avoid. We would absolutely stay here again and cannot say enough great things about Emma!!