I literally just checked out of this apartmentand I have some issues to report.
I am giving 3 stars because the apartment is adorable (though petite) and in the most amazing neighborhood. Please keep in mind it is 53 steps up a winding staircase with no elevator.
Here are the negatives that that were a major disappointment:
Appartment had only 1 meduim size towel for 3 people. Pillowcases and duvet cover were missing for the pull-out sofa. We alerted the concierge right away, to which they gave a weird response that they need to look into the issue. Day 2, still no resolve to my 2nd request, on day 3 they just stopped responding to my messages. I am just baffled at the negligence, how difficult is it to bring your guests the missing linens?
Communication and service is horrible. If you are using a concierge service, I suggest you change them. They are compromising your business.
Next, the awkward beam in the bathroom is a liability. My husband, who is only 5'7" almost got a concussion from hitting his head.
Lastly, they only gave us 1 key. This would be fine however, if someone locks the door from the outside, you are locked in. My husband did just that and I was stuck in that apartment for hours with no way to get out.
OVERALL
Bad service, bad communication, poor design, great location, cute place.