Communication with Mikel was direct and quick, whenever we needed it. There are two issues to be noted. 1) flat description has to clearly state that there is no elevator/other access to the apartment on the 5th floor, than the 110 stairs. We had no real problem with it, but others may have. 2) there were not some important supplies in the bathroom. i.e. shower soap and shampoo (and spare toilet paper), and to my opinion this is of importance nowadays since travellers cannot carry easily such supplies (in airports). Apartment could also be a bit cleaner, there was dust.