Pros:
- Great location
- Easy check- in
- good and fast communication
- decent studio
Cons:
- Bad damage control
Unfortunately, the stay turned a bit sour towards our check-out. Actually, the cleanliness of some import areas of the apt left much to be desired.
We arrived late, so send a msg to Jean, as towels had a lot of stains, he answered fast, apologize and suggest to bring new ones in the morning. Till then all good!! However, while unpacking, the closet was very dusty and a bit dirty, so we had to clean it before putting our cloths in. Then the bed was badly done, the sheets had a few stains and more importantly the mattress had a massive nasty stain on the mattress. As it was past midnight, I took pics and videos (Iphone always saves the time and date) and sent Jean a msg in the morning complaining about the cleanliness of the flat, as such things shouldn’t happen. He apologized again, send his cleaning team, who apologized too admitting they usually don’t clean the closets etc before changing the bed sheet and towels.. Due to the circumstances, I msg Jean the day after, send him all the pics and considering what happened kindly asked him for a compensation. Suddenly, he switched, he invented a story, that I was rude to his cleaning lady and she cried. When actually they were 2 men and we talked politely. Additionally, we would have created these stains to recuperate money. So, even though the damaged was already done and fixed, his proposal was basically to force us to checkout 1 night earlier and in return reimburse the last night. Means nothing from his side, but we had to find another hotel… and then came the cherry on the cake, he demanded a reimbursement for the stained mattress pretending it was us!!!
That’s unacceptable, instead of showing responsibility, he invented lies and tried to blame and charge us for his dirty flat!!!