Worse airbnb experience by far (i've had 8 Airbnb reservations so far this year - business + family) due to:
- unwillingness to let us drop bags 30min before check-in time (due to cleaning "in process")
- incorrect check-in instructions that led to 1 hour wait in hallway as we waited for correct instructions (the apartment is 'managed' by an external party called "hostnfly" I believe)
- upon arrival, it was obvious the apartment hadn't been used in a long time and hadn't been cleaned since its last use. It looks like last use was by owner/renter since pj's were under pillow of main bedroom
- we even had to find the fuse box to switch on mains to have light and opened all windows to air the apartment
- we contacted the host to mention lack of cleaning and no bed sheets for 2nd bed nor towels
- lots of apologies ; they will sort it out... (Check-in was 3pm; it was 4:30pm at that point)
- no news for hours... And we left the apartment at around 7pm; not willing to sleep in that place
- I come back the next day at noon ; still no cleaning and I call them again
- apologies again from management company yet no communications until I had to call them again
- they then say that they'll send someone for bed sheets and 30 min later I get sheets and towels: 2 mattress covers and 4 small towels?!? That is it. No pillow cases, no duvet covers. I think there weren't enough pillows either.
- still no cleaning
- they then request pictures of apartment to send to cleaning company so then came back to clean again. I correct them saying - this isn't about cleaning 'again', the apartment is in terrible state; it isn't a bad cleaning effort
- we work from there from 1pm to 6pm (this was a business trip)
- 6pm, I contact them again regarding cleaning (havent heard from them since 2pm)
- apologies again: they can't get the cleaners to come; but it will work tomorrow for sure!
So I booked another airbnb right then; no trust in the capabilities of that management company. My decision was also influenced by the general disarray of the apartment (musty, broken furniture, no trashcan anywhere in the apartment, only 2 chairs...)
After that experience, after having booked another Airbnb in Paris (no issues there), I've been asking for a refund. No news from the host; and while it has been two weeks, no news from Airbnb, which is the most disappointing part of that experience.
Note that we haven't slept one night in that place, yet the full 3 nights has still been paid with no refund.
I waited until the last minute to write this review because I was hoping for a resolution. Very disappointing from Airbnb!