For our stay we were in contact with Chris and he was great! The communication was always good and we had no problems at all. The loft is as the pictures depict it and was very comfortable. Chris actually walked us around the neighborhood and gave us his recommendations which was awesome. The bed was comfortable, water was hot, water pressure and wifi were great. We also appreciated some of the bathroom amenities such as toilet paper and body wash that was provided. We would definitely recommend staying here. The neighborhood is lively and the loft is far enough from the action to get a good night's rest. Thank you Chris! Our stay was wonderful.