We did not meet Bernard, but his associate, Benoit, took care of everything. They even sent a taxi to meet us, and we were able to arrange our return trip to Orly with Eric, the pleasant and affordable driver. (45euros each way, which is less than other options). Eric and Benoit carried our suitcases up to 3eme, which is equivalent to the 4th floor in the US. Benoit showed us around the apartment, and when we called the next day noting that we had only 1 washcloth, he provided new ones promptly. He also came and changed the outside hallway lightbulb 2h after we told him about it. The apt was lovely, spacious, clean, and had everything we could want. The location is superb, within walking distance of 2 metro stops and much of the center of Paris. It was a pleasure to stay here! (And a comfortable king-sized bed)!