Mary Ann was very responsive, friendly and helpful. She made sure we were able to check in on time and provided great detail on getting to the place and getting our keys. The location is great, and central to some of the neighborhood gay bars for those who care. :) The beds were comfortable and the common space provided great lounge time. As noted in another review, U.S. guests should expect smaller quarters - particularly the bathroom - than perhaps what they're used to. The shower, in particular, is very small for a 6'4 guy. The internet wasn't super-super-quick for all the beautiful photo uploads we were making of our journey. It's a minor detail for an otherwise great place.