Communication was excellent and the place was great! You aren't likely to find a place this central to the Louvre and other sites at this price. Our family (kids 12 and 14) had a great time. One got a room to themselves while the other had the sofa-bed. James also helped arrange a taxi transfer to the airport for us for our return home. His employee met us at the apartment and made sure we had everything that we needed. We even got some laundry done in the laundry machine!