Seriously amazing communication! We booked this apartment, and about a week prior to our stay, an issue arose - Melissa was able to help us book another location of hers, and made that process completely seamless. She had already sent us very thorough information for this apartment, and then gave us equally thorough information for the other (travel, descriptions for arrival, local recommendations) in the same area. Can't thank her enough for the incredible stay, and WOW the location was great - central, walking distance for everything we wanted.