According to the time we agreed to meet for check-in, the host was 45 minutes late. Upon on our arrival the apartment was unbearably cold, when we requested a solution, the host was unresponsive and insensitive, and they never followed through as promised. We spent our own money on an electric heater. The irony is that we have the same problem with them in our current apartment. We agreed on a time for check-out, which they changed at the last minute. We had hoped for a different experience, but we are in for a surprise. Overall, we had a negative experience with this flat and the current one we are renting from them.