This is a hotel so it very much comes down to customer service. The room we got is not the same as in the photos. This is understandable to some extent. We ended up with a smaller room on the 6th floor with less space compared to what we paid, however there was no noise which was great. The room was clean towels replaced everyday but not the bed. The staff helped us and as an Airbnb place this was great and in a great location.