The airbnb was in a great location and was very clean. However, we got locked out of it due to only having one key and 6 people. This would have been no problem but it was very late when we got locked out and there was no number to call for help after 9pm. We were stuck in 18 degree fahrenheit weather until 3am trying to find a hotel. I stayed on the phone with airbnb for hours and they tried to contact the host as well as i did. We walked around with none of our belongings in clothing not prepared to be in the cold for that long. After airbnb eventually told us there was nothing they could do we had to get a hotel. I was very upset there was not a 24 hour help number and i feel that there should be one. If a member of our group had medication in the airbnb needed to live and no one was there to help it could have been very bad. After the night when we got a response the host was not concerned at all. Then we had to pay $20 for an uber to go get another key and then take it back.