Marc and Rumi were very good at communication prior to the trip, and their assistant is really nice and helpful. We never actually met Marc and Rumi, but their assistant greeted us, and was very kind and helpful (she bought us some supplies, and helped us arrange a ride to and from the airport). The room was very clean, and in a good location. The room is small as in the pictures, and you have to pull the bed down from the ceiling. Once down, it dominates the room, but it’s pretty comfortable and there’s a couch in case you need to lie down and still have access to the room. My only complaint is it was quite hot in there and there was no air conditioning or screen on the window. Otherwise, great place for a good price.