Ivana was friendly and fast in communication. Also very flexible in arriving and leaving, great! The appartment is very cute furnished and is great for a stay for 2 persons. Unfortunately when we arrived the appartment was not as clean as expected. The bed was not cleaned and there was some dust on furniture. Luckily there were other bed sheets and Ivana apologized and mentioned she had a new cleaning lady. So I suggest this was a one time thing reading also the other reviews