Mathilde was very responsive with questions or concerns. We had a party of 8 and it worked out well. The front room was very noisy and we weren't able to get much sleep there. Also we all wanted to shower when we got in and hot water was limited. Mathilde was very nice and let us store our luggage at her place after checkout which was very appreciated as we had a later flight. She also made sure communicate issues with water damage and offered to cancel. Would stay again.