I’ve used AB&B all over the US and Europe for many years. Almost all of my experiences have been 4.5 stars and above. Not this place. Here’s my recommendation: if at all possible, stay somewhere else. The management company that supervises this place is shady and duplicitous, interested more in proving me wrong than in providing quality customer service. Two examples: the WIFI code provided in the literature was incorrect. No big deal - this stuff happens. We contacted the mgt company and we’re told that we were wrong and the code was correct. It wasn’t. Then, they provided us with another code over the phone. Also incorrect. Again, no apologies, no statement of concern, just ‘it always has worked’ and it therefore must be us. My techy son figured out the code by combining the one we received in the literature with the one provided via phone. Issue solved - but, not really. Instead of ‘sorry tou experienced a problem’ we received blame for doing it wrong. This is maddening and it continues yes with the Nespresso maker that was old and worn out. When I requested a replacement, I was instructed to make sure I had turned it on and, of course, ‘we’ve never had a problem with it …’ so it must be our fault.
OK - you probably understand my point. No accountability and no ownership of responsibility - instead, finger pointing and the blame-game. Eventually, I realized that I’d get no satisfaction from further discussions with this company. We had, otherwise, a great time in Paris. But I’ll certainly steer clear of this place and next we come back.