We enjoyed staying in Florence's very nice, spacious and clean apartment.
It was a disappointment that the coffee machine didn't work. Calling the emergency number about our time of arrival resulted in voicemail and we didn't recieve a call back untill 2 hours later. And we didn't recieve a reply when we e-mailed for instructions how to turn on the heating. We did have to pay for a broken couch foot (are we to blame?!) when we were back home, leaving a bad after taste.