The worst experience ever. These people have no understanding of Luxury and Hospitality.
After bombarding us with messages and calls all day for instructions, rules etc they have sent 2 of their staff members to inspect the cleaning when we left our Luggage at 2pm. Their staff members didnt lock the door and left all the lights on, so when we came back in the evening we had to come to an unlocked apartment in the middle of Paris. The doors dont lock from inside either so you basically have to sleep with an unlocked door... We were scared so we booked a hotel and left... Also because we came to Paris just for 1 night to celebrate a Birthday and didnt want to put our lives under risk. Now they are saying that we hadn't locked the door and its our responsibility and not theirs. They have declined to refund us. WORST SERVICE EVER.