If you can view my reviews left for other Host on Airbnb, please do. As you will see I always leave 5 star reviews. To get anything less than 5 stars would take a lot, as I am very understanding that "things happen".
I have left a 1 star review here, and it is beyond deserved. This entire experience left a sour taste in my mouth both for this Host and Airbnb. Airbnb gave me a full refund after hearing what happened.
Avoid this host at all cost.
- Was advertised as a suite in the title, it is not a suite as confirmed by host.
- Wifi was not functioning in the room, confirmed by an employee who said he would try to get it fixed, but never happened.
- No working fireplace as the listing stated, had not been working for months but host said they would not update listing. We were told it was too hot for a fireplace anyways.
- No working AC. Had been shut off for a month and will not work for months, but host said they would not update the listing. We were told it was too cold for AC anyways. (see the irony int he last two statements?)
- Listing states lounge areas at your disposal. They are no longer available, and have not been for quite sometime. They are now used for what looks like maid storage.
- Power outlet in bathroom didn't work. My wife had to heat up her straightener in the room, then run back to the bathroom mirror to do her hair. Run back and forth back and forth. Host claimed he would fix it, but never did.
In general, the host response was "Technically we have a fireplace/ac/wifi unit in the building so we can claim it under amenities and the description even if it does not function". Those were the semantics the host was playing with us when we described the stay was nowhere near accurate to the item description. At one point there were 4 guest in the entrance complaining to the host about the inaccuracies. All 4 left their reservation early and booked elsewhere (including us).
Very dishonest, host, and I assume he will be dishonest in response to my review, please take my word for it, contact airbnb and ask about my experience before booking. View recent reviews elsewhere online. We did so afterwards and regretted not doing so first. Something has changed in the last month, I assume new management.
I wish Airbnb would allow me to attach the photos I took for them when reporting the host. Please do not make the same mistake we did, avoid this host.