This apartment is good but I cant’t recommend the company that manages the bookings. They don’t hold their promises, and they are rude.
The apartment was listed as family friendly and we asked before booking if there was a baby bed in the apartment. ”Catherine”/the company airbnbservices confirmed that there was a baby bed. I asked one more time before arrival and they confirmed that there would be a baby bed upon arrival. Still, when we arrived there was no bed. The person giving us the keys just said that ”they will deliver it tomorrow”. No apology. The bed arrived the next day. Without sheets. When i asked about this they replied that this was for safety reasons. However there was no info about this before so that we could bring our own (nor any safety reasons why one wouldn’t cover the mattress).
We only got 2 sets of towels and one set of sheets for 3 persons for 4 nights. This could have been ok but now we were unlucky and the baby was sick. So – vomit on sheets and towels since she had to sleep in our bed the first night. I asked on the saturday if we could have more sheets and towels since we couldn’t find any extra in the apartment. I got no reply via app, e-mail or the contact person via text or phone call. On the Sunday i got a reply saying that they don’t have ”delivery services” on weekends. When I said that I considered this to be bad service (they call themselves airbnbservices and rent to tourists who probably often come on weekends...but most of all I think there should be extra sheets and towels in a family friendly apartment) they told me that we should book a hotel next time, and that we should be happy since we eventually got a baby bed.
I would never book an apartment managed by this company again. However, if you don’t need any contact with them whatsoever except checking in you would probably be happy with the apartment and location.