The communication was great, the location is amazing. But it truly wasn’t clean. Bed made with clean sheets and all, yes. But windows/the glass in between rooms had finger prints all over and the sinks clearly hadn’t been wiped down. There was also a mouse - we noticed something created a hole in the sealed bag of almonds we left on the counter one night and then I saw the mouse the last evening in the bedroom.
I messaged Merveil upon arrival to show pictures of the uncleanliness - they were fast to respond that they were looking into it and would reply soon. They offered to send someone the next day but because of my toddler’s nap and because we had all belongings there (not to mention lack of confidence in their cleaning service), I told them I would rather wipe down everything myself (I had already started) and that I preferred to be refunded the cleaning fee and a bit more for the inconvenience. They refused to refund a penny which was incredibly disappointing given it was not clean upon arrival.
The apartment has great potential but needs repair, a deep clean, new curtains and couches (did not have the yellow couch in the pic and had blankets on the cushions to hide the stains) and to take care of the mouse problem. Therefore the value is high for what you actually get.