Chloe seems to be a good host but we had 2 main issues. First, there were many inconveniences during our stay. These weren’t Chloe’s fault, and she tried to help, but maybe the apartment wasn’t ready to be listed on AirBnb. Second, we experienced excessive disagreement on the checkout process which was needlessly stressful.
During our stay, Chloe did her best to assist with several inconveniences. She notified us before arriving (not in the listing) that the laundry washing machine was broken and would need to be fixed. When we arrived, the toilet was also broken and flooding. She left money for this, so we waited to meet a repairman who took care of both a a week after arriving. Throughout our 5 week stay, the WiFi also stopped working for several weeks, and the water turned off for a few days. Chloe did her best to help, which we appreciate, but it was still a major inconvenience.
We were more stressed by our checkout. Because we were staying for 5 weeks, Chloe agreed to lower the price slightly, under the condition that we clean the apartment. We did clean the apartment, and we left it and the items inside in the same condition we found them. Chloe texted us to dispute, saying the apartment wasn’t clean enough. Of course a professional cleaning would have been more thorough, but we did a very good job, returning the apartment cleaner than we found it. Additionally, nothing was damaged other than normal wear and tear. Chloe has two old small wicker stools, that were naturally coming unraveled, and claimed this was our fault.
Chloe was a well intentioned host, but our stay was far from perfect, stressful during and after. With some improvements it could be a very nice place to stay.