The apartment was clean & great, BUT after trying to contact the host about the futon bed not being able to use it, needed extra toiletries since we had 3 people staying at the apartment for multiple nights and the lockbox issue (we came back to the apartment one night realizing someone used the lockbox code and came into the apartment without our consent). The host was pretty responsive before we checked-in but after we checked-in, the host basically ghosted us when we had some questions.