Although a nice apartment, we had no hot water for 4 days. The 'safety issue' that resulted in no hot water for 4 days should have been handled/ communicated quickly and was not. Owners offered a different apartment but it was 36hours before our departure and not close by. Owners should have followed airbnb procedures for reimbursement but instead offered less than airbnb required so that I had to take the time to file a complaint to get reimbursement airbnb requires for no hot water (30% per affected day). I will not return or rent any apartment owned by this company. (Thanks to airbnb for prompt assistance w/reimbu0rsement)