We, only, communicated with the hosts at the office via email. And they very cordial and prompt. However, Alex, who met us at the apartment, was someone whom you do not want to encounter after a long trip across the Atlantic. To be fair, on the day that we left he was very cordial, and I thought that we were dealing with a different person. Back to the day of arrival, our flight was delayed. This upset Monsieur Alex, because we ruined his social life. And so, make sure you check with him and find out what arrival time is convenient for him.