Clara and her family were very nice. She was kind enough to wait to go out for us when we came in late from a road trip. She oriented me to the rooms and space which were very private, clean, and beautiful. There is a small fridge, coffee maker, and electric tea kettle in one room. She provided keys to apt and front door access, I only wish I had practice using the key first because one night we came in and disturbed her family trying to open the door. The second night, I was barely able to open the door and the lights were all off so I could not see where I was going once I was inside. Those who are used to these types of keys may not have a problem, but they are very different than keys used in the US.