My husband has asthma and is especially sensitive to cigarette smoke. I messaged Julien prior to our stay and he suggested his apartment may not be the best option for my husband. Even though I'd already booked and the reservation was only a few days away, Julien made sure that my money was 100% refunded. I really appreciated his honesty and integrity. I didn't actually stay in or see the apartment but it was a pleasure to work with Julien.