ABSOLUTELY HORRIFIED- and I wish I was exaggerating. The main reasons I booked Mathilde’s place for my family and I was because of the stellar reviews, beautiful photos and walkable location to the opera house. We had an extremely long last day of our trip and we could not be more disgusted, disappointed and shocked at how poorly maintained this Airbnb was when we arrived.
To start- each bed sheet was covered in dirt particles, fresh stains with mystery chunks in it (possibly food?) and small PUBIC-LIKE HAIRS EVERYWHERE! In addition, they smelled absolutely horrible; the best I could describe the aroma was a combination of INTENSE mildew and urine. Mathilde disclaims in her check in instructions that the maid does not have time to iron the sheets like in hotels so they would be wrinkled, which was true but most certainly not the greatest issue present.
Next, the showers and shower curtains were covered in BLACK MOLD. And no it was not just a small corner in the grout- it was substantial and an obvious health hazard (I wish I could insert the photos I took). Since the showers are so small the curtain would physically touch you so there was no way to avoid contact with it.
Lastly, when I glanced at the washer machine, I noticed that it was as packed with towels as it could possibly be and when I opened the door, that mildew / urine scent was so strong I almost threw up. Those towels had clearly been sitting for days completely soaked in water and guess what was covering all around the inside and underneath of the thick plastic cover around the washer- LOADS OF BLACK MOLD.
Other smaller items to note- thick layers of dust everywhere and patches of sticky stains on the floors that were clearly not supposed to be there. Mathilde also mentions in her disclaimers that the floor’s aesthetic makes it look dirty which I understand having been around homes in the Southwest with Saltillo tile, but this was a different situation- possible soda or wine spillage?
I have NEVER been to a dirtier Airbnb and I have NEVER written a bad review even when a place was mediocre, much less be forced to report it to corporate with photos after I explained the situation to the host who rejected giving any sort of refund. My poor family had tears of confusion and frustration in their eyes as they weren’t comfortable sleeping in the beds (and they laid down the only dry towels available on top of the mattress), couldn’t shower or walk around without shoes the night before they had an early overseas flight.
Hopefully this feedback gets taken into more serious consideration and the cleaning service team along with Mathilde can block out some time in between bookings to deep clean and bleach everything so no other guest has this same experience :(