I try to provide an accurate assessment with my reviews. I often give high rating as most places deliver exceptional service. This is THE first time I have given a-not-positive review. Firstly, Pierre and his staff were friendly, kind, and responsive. The Hotel is located in a good location and close to the metro line. The room is clean, breakfast provided was enjoyed by my family. I did not stay there, but my family said very good things about the Hotel, the staff, and the room. But, there are not two beds in the room as the photo shows, but one bed and one pulled-out sofa. My family, though, said they were comfortable.
However, the check-in and check-out processes were not pleasant and left a bitter taste. We arrived in a cold, rainy night, totally wet and tired. It was the night of the protest by the gilets jaunes and all metros and roads were closed surrounding the area. (This is not the fault of the hotel) Once we arrived, a very nice clerk was confused about the check in process and the city tax issue. Imagine, fatigued, wet, cold, and exhausted, it took nearly 1 hour to sort out our room issue which had been fully paid for months ago. I am very tolerant and as unpleasant as this experience was, I probably would have forgiven and forgotten it, however, the whole process repeated itself on check-out. This time the clerk demanded that we pay for a new City of Paris tax, even though we had fully paid for the room. We ended up arguing with the clerk and demanded to talk to Pierre who told us this was a new tax, not mentioned in our booking. Pierre was nice but asked that we pay the tax, which we refused and stated that we won't pay additional fees at the whim of the Mayor of Paris. I contacted AirbNb and they told me the demand by the Hotel was totally inappropriate and we should make no additional payment. The ending of our stay, instead being a nice goodbye, turned into a bitter experience. We did not pay the tax. So be cautious. We are not likely to return to this location.