Because of unfortunate circumstances (missing keys) we did not end up staying in this appartment that we had originally booked. Strictly speaking, I can't say anything about this flat apart from that it is situated in a very nice neighbourhood. Nonetheless, Charlotte was very responsive on our conversation, helped us out and organized another very nice accomodation for us within a relatively short period of time. She also offered to refund us the costs for getting to the other accomodation. The key issue did not seem to be her mistake. Charlotte really seems to care about her guests. We had an amazing stay and would definitely come back!