We had zero heat in December. Too cold to even shower and could see our breath in the apartment. It took two days to have someone come fix it. The day they fixed the heat, the power supply was triggered every few hours because of the heat so we would be submerged in darkness. We wrote about the issue multiple times and because this is run by a group and not a small agency, each time it was a different person responding and not surprisingly - zero offers to compensate us for the days without heat. Literally no response. Also the bathtub didn’t drain so once it was filled, it sat for two days with cold water until they came to fix the heat.
The stairs out of the apartment are a death trap.
Once inside, the apartment is lovely and the location is ideal but getting up to the apartment felt dangerous as did getting out of the apartment.