Julien’s communication leading up to our stay and during was incredible. We really didn’t need much after we checked in, but our flight was delayed (8 hours!) and Julien had arranged a driver for us in advance at our request. They tracked our flight perfectly, and the driver arrived on time and greeted us at the airport entrance. Julien’s colleague met us at the front door of the flat within a minute of when we arrived. He was super helpful and answered all of our questions about the building and surroundings. The flat was as expected - just what we were looking for. Thank you Julien!