Very RUDE AND INCOMPETENT owner. Her poor business and customer service management ruined our experience.
Our trip started off with the initial Airbnb cancelling on us as we were on the plane to Paris. That's why we were looking for a new place last minute when we arrived in Paris and this apartment popped up in a similar location that we needed.
The hostess replied almost immediately confirming the booking, and the check-in went smooth.
It's a decent apartment, however, it's very small and stuffy. The hostess DID NOT PROVIDE any essentials, like shampoo, body gel, or soap. The apartment is on the first floor and you can't even open the windows to air it out, so it gets hot.
The washing machine is leaking. The hostess left a washing soap for the machine. On our last day, we needed to do laundry, the machine started leaking and we used a small towel to stop the water from spreading as there was no mop or other cleaning modes provided. After our check-out, the hostess messaged us with a rude and angry message saying we dirtied her one towel. The language she used was completely unacceptable and vulgar towards a customer. She added that we were not even allowed to use the washing machine and soap provided that was placed right on top of the machine in the bathroom. This information was not provided anywhere in regards to this and after we told her that she said "ok yes you can use it actually".
Before our stay, she told us she had a hard time booking anyone and the place has been empty for over half a month.
Very RUDE AND INCOMPETENT owner. Her poor business and customer service management ruined our experience.
I DO NOT RECOMMEND unless you want to have your vacation mood ruined.