This is not a private individual renting out the space. This is an agency which clearly doesn’t care at all about providing any service whatsoever once they collected the money.
1. Check in disastrous: despite making arrangements ahead of time for my mother to come prepare the apartment in the morning, and their confirmation it was possible: nothing was communicated or prepared. My mother ended up in the street with heavy bags in the heat wave. She called and texted the numbers provided. Absolutely no response, call or text back. She got lucky the nearby parking attendants were nice and helped her find the property repairs guy who nicely gave her his key. However despite her calls and messages and my emails, we never had any response or apology. Except for a generic « we apologise for the inconvenience » which they clearly didn’t mean a word of.
2. This unfortunately seems to be systemic and not a one off account. We were told by multiple people on the property that this happens often, in fact it happened multiple times when we were there as we saw at least 3 groups in 2 days in that same situation. We helped them as best we could.
3. The property is ok and the AC was crucial in the heat wave. Although clearly only for 3 people. For 4, that would be too tight.
4. A couple of things on the property: they don’t provide soap, or dish soap so think to bring your own.
5. Bathroom is a big issue… there’s absolutely no privacy. There’s a window facing the shower, with no shower curtain. There’s no curtains on the window and the window is made is clear, not opaque glass. When I emailed and complained about this and asked for help, I got absolutely no response except for the day of our departure. The window is facing the windows of the hôtel ibis. It is small but anyone can see when we turn the light on.
6. I wanted to speak to someone at the agency, express my frustrations and ask for some kind (any kind) if compensation in any way. They ignored my emails.
7. There’s a late check in fee and surprisingly an early check out fee as well… so if you need to leave before 8am you may have to pay extra for whatever reason
8. There was no remote tv and no instructions finding things around the property. When we asked for some
Help, once again, our emails and texts were ignored.
Property is ok, AC was a life saver in the heat wave. But I DO NOT RECOMMEND WHATSOEVER. Unless you want to be treated like shit