A group of 5 of us booked this Airbnb months in advanced and were looking forward to staying there. The apartment is on the 9th floor and at the time the elevator was broken. We had no warning that the elevator wasn't working for the past couple days. When we got to the apartment building, I emailed Roy immediately because I was traveling with a passenger that could not get up 9 flights of stairs. I talked to Roy about this issue and he said he would agree to a refund. I then applied for a refund through Airbnb and in order for it to go through, the host has to accept it. Roy declined the refund and proceeded to say that he never told me he'd agree to a refund which is false. I would not recommend staying at this Airbnb if you have someone that cannot go up 9 flights of stairs because the elevator is obviously unreliable.