Anne was a lovely lady but the apartment was really dirty when we arrived. I had to wear socks the whole time we were there because the floors turned my feet black. There was nothing to clean the place with. Her response time was great but she never actually helped with anything. I think she meant well but she sent us the wrong wifi code twice and kept telling me I was not correctly putting in the password. it turns out she sent me two different passcodes, which did not work for the wifi. I finally looked don the router and found it for myself. The gas stove did not work the first couple of nights and when I asked her about it she did not seem to understand. I had to figure out the gas, and wifi passwords on my own. The power constantly went out and we spent the second night sitting in the dark unable to work, cook or even read because there was no light/electricity. We had to figure out how to reboot the power and as I said she was very prompt to respond and a kind lady, nothing was ever solved on her end. We had to figure it out ourselves. Every time I used the oven the power went out. Seeing as the place was dirty when we moved in, we were also surprised to be charged for extra cleaning. I would not recommend this place. It was more effort than it was worth and not worth the money for all of the headaches we endured.