The communication was horrendous. We asked to see the place a few days in advance to see how the layout would work for our elderly parents and were told they would show it to us between 2:30 and 4:30 pm—no date specified. When we tried to confirm the date/time, they ghosted us.
The place was lovely and well appointed (except for hand soap) but had no way to make a lot of coffee—just a Nespresso machine. We asked for a coffee maker immediately and were told the management would ask and get back to us but never did. The elevator was broken and we had to carry all our heavy luggage four flights of stairs. The management company told us we would be charged a 50€ fee if we didn’t strip the beds, empty all the garbage cans, and clean out the fridge—this on top of their 250€ cleaning fee! We were also threatened with fees if we did not put the keys in the pouch in their safe—but there was no pouch in the safe. Overall, it was a lovely home but the management company was a catastrophe.