Although my account here on AirBnB is new, I have used similar services many times over the last 25 years. Never in that time have I met a host who would not even read my messages, or consider how her words and actions impacted our experience. In short, this host has shown herself to be angry, paranoid, and completely unwilling to take any responsibilty at all for issues with the booking. I do not like to say harsh words for anyone. But I feel I must give honest warning to anyone considering staying with this unstable and angry woman. I'll try to keep this breif... it began when my 17 year old daughter and I planned a trip to Paris. Normally, my wife makes these reservations, but this time she was not planning to attend, so I made a new account for myself in order to request the apartment. My 17 year old daughter actually found and chose the apartment. We sent a request to Safia, to which she responded with a tentative acceptance, pending our validation on the site. She expressed concern that we didn't have any reviews yet, and she became convinced that I was a new user, despite my explaining the situation and offering to let her read my wife's reviews for our family. She simply does not listen. I thought that she might just be stressed at the moment, and would become more reasonable later. Boy was I wrong. I wrote to tell her that I might arrive earlier than her posted check in time of 6-10pm, but I would just hang out and wait. She told me it was fine to come earlier, she would arrange to be there. I thought it was all good. Again, wrong. What actually happened was that she booked herself a train ticket for earlier, based on what I said. I didn't know that. When I got to the airport, I found our flight was delayed. I contaced her via messaging to tell her, and she became very angry, saying that I was somehow responsible. I asked her what she expected me to do. I told her if it was a problem, to please cancel from her end. She refused. She apparently didn't want to lose the money she would get, so she simply berated me, and tried to get me to cancel which would result in me getting charged anyway. I even offered to pay for a new train ticket for her if she needed it, but she said that wasn't an option (not even a thank you for the consideration). This was the start of many subsequent terrible conversations in which she was barely polite at all or just plain rude, accusing me of being irresponsible and blaming me for taking so long to get to her flat. Attempts to lighten the mood or resolve the bad feelings were ignored or rebuffed. She was determined to get us to cancel or to make our stay as uncomfortable as possible. When we got to the apartment, we were met by her sister with the keys and list of house rules. House rules are great. Good to know. Except when they involve not closing the shutters, not even on the bedroom (no curtains, either). She says they "get blocked" easily. I have the same kind in Spain. I know how to use them. She didn't care. I had to essentially beg her to let my daughter not expose herself, which she eventually gave in to. BTW, they move fine. Nothing wrong with the shutters. Just more paranoia. It was ridiculous. How about not getting the kitchen counter wet AT ALL (seriously?). I guess she just had them replaced with untreated wood, so they were not really ready to use at all. Ok, fine. Then, the couch and table. Apparently the couch and table are super delicate, and we should avoid touching them if possible. If we must touch them, do so, very very carefully. I was afraid to even fold it down into a bed. I slept on it folded up, nearly falling out of it several times a night rather than risk her further ire or be blamed for "breaking" it. Bring your own towels. Ok, unusual but not a big deal. No bedding for the couch, by the way, despite my telling her that we needed two beds, and her reassurance that this was part of the agreement. I wasn't about to ask her about it after dealing with her anger enough already. Nearly Every communication from her was negative. My daughter literally had nightmares about having accidentally gotten the counter wet. We were never for one moment comfortable or relaxed in this paranoid woman's flat. Her sister warned us about the shower. Have to be careful when turning it on, because it's strong. Fine. What she really meant was, full on, the water won't drain fast enough. Had to shower with it on a very slow setting, turning it off every few seconds to let the water drain. I tried to plunge the drain a bit with my hand, and loads of black curly hair floated up, which I cleaned out, but it was still slow. I wasn't about to call her and complain at this point. When we left, on the way to the airport, we got a text asking what we had done to the shower. I told her nothing. I am nearly bald, and my daughter never got her hair wet. The drain was slow when we got there. She didn't believe us. She said that she would contact a plumber and see what was blocking it, and then decide whether we had to pay extra. I told her that I trusted her and if she really thought it was something we did, I'd pay. My mistake. She just went ahead and charged us another 57 euro for something that was clearly a problem when we arrived. She also blamed us for some kind...