Lena’s flat is in a great location, is well renovated and the design is great! We really enjoyed our time and would like to return.
The check-in process is poor and put us in a very difficult place. We communicated for about eight hours that our flight was late and we needed to change the check-in plan. We got no response. We arrived to the building after midnight and after seven or eight direct messages, there was nobody to meet us there. We waited for over an hour for someone to meet us at the flat so we could access our reservation. When we finally were met to be let into the flat, the only thing said to us was “they thought we had already checked in.”
We tried to communicate with the owners and got very minimal to no response. I even reached out to the owner before posting this review hoping to clear up the issue but got no response.
We would stay here again but the check-in process has to be changed. You will not be disappointed with the location or how nice the flat is, we enjoyed our time overall!