This was the worst Airbnb experience I’ve ever had. There were no towels, bedding, toilet paper, shampoo/shower gel, or working wifi — no basic amenities. When I contacted the host about this, I was told the delivery man was unable to deliver these things because he had COVID. The host told us to buy our own amenities and that he would reimburse us. He did not address the broken wifi. While we were reimbursed, it shouldn’t be the guests’ responsibility to get amenities. We weren’t told about the lack of basic amenities until late on a Sunday evening, when stores were already closing and we needed to scramble to find free wifi, and navigate a foreign city while exhausted and jet-lagged.