Upon checking-in, I quickly realized that the key in the lockbox was the incorrect key. I recorded two 20-second videos proving this.
Pierre was unresponsive the whole night except maybe one message. I spent thirty minutes from about 21:00 trying to open the door. Being late at night and fresh off a plane, I had no time to waste.
Because of the unresponsiveness I had to check-in to a nearby hotel.
I even had to get AirBnb Support involved. He didn’t respond within the hour, so by AirBnb policy, I was entitled to a refund.
I sent the two videos to Airbnb Support and Airbnb Support noted that this it was more than enough proof of irresponsible hosting.
The videos I recorded showed many attempts of opening the door, flipping the key, forcefully turning, etc. to no avail.