Melissa’s place was really nice and the views where amazing. . We had booked for a total of 5 nights. On returning the 4th night the main door to the building was open it was weird but we went it. The second door into the building was also open we when realized the electricity was off no lights or elevator working. Which means also no heat. We messaged Melissa and he son answered he knew nothing about it. When we messaged back he said it was a general cut and it would last 1-3 hours. We asked if we should get a hotel he said no . It wasn’t getting super cold but our phones where getting low. We decided to stick it out and if nothing changed in the morning we would get a hotel room. Around midnight we heard pounding on doors and someone going door to door. Tiny bit scary because the main doors weren’t locked. Melissa had messaged us in the middle of night she was out of town. Melissa apologized sincerely. We left in the morning. We requested a 2 night refund and she did immediately.