Bad handling of our check in. Also very unsatisfactory response especially on check in day .
Misleading information regarding check out. While we were told in writing that check out is at 11am the cleaner was in the flat at 10am advising us that new guests are arriving at 11:30am despite the fact they we were told that check in is no earlier than 3pm.
It seem the host is changing the rules as she likes.
We have been using Airbnb for a very long time (guests and hosts) and we never experienced such a disappointment regarding check out.