We didn't get a chance to meet with Jean-Francois in person but it was perfectly ok because we got in late. He was responsive to a couple of questions we had so that was helpful. He was pleasant and polite so everything was easy. My husband's flight got rerouted to a different flight and airport last minute due to bad weather. Jean-Francois promptly sent us new directions. We spent 5 days at the apartment. It was clean, new and functional. There is a washer, no dryer (amenities shows there is one), but there is a heated drying rack, which surprisingly works really well even for jeans and thick sweaters. The apartment is right in the middle of the neighborhood lined with restaurants, pharmacies, bakeries, chocolate shops, flower shops, etc. There is a grocery store next door and bakery steps away across from it. Everything you need is there within short walking distance. We took a cab to visit other areas which is easily accessible. While it's very busy downstairs with all the shops, the apartment is amazingly insulated from all the street noise. We didn't hear anything while inside. Overall, terrific apartment to stay, very comfortable for two adults; great owner.