BEWARE! This was a complete scam. I have been using Airbnbs for many years and this had never happened to me. The host never gave us the key and left me and my four kids on the streets. Literally.
They gave many excuses throughout the day, I spent at least 7 hours of my trip trying to comunícate and find the keys from one location to another, and at the end of the day, they told me to find a hotel to stay. I said I had kids with me and they didn’t care. The next day they wouldn’t provide the key again so I had to cancel the reservation.
The aggravation, worry and the waste of time on our precious vacation was so terrible. Completely unacceptable and unethical behavior.