Before arriving, everything seemed great and Julia responded to messages very quickly. I asked many questions in advance, including how I could contact her once in town, but wasn't given a number or anything besides the Air BnB chat.
Once we arrived, entry was fine, although we didn't get extra towels like I asked. No biggie. At the beginning of our 5 night, 6 day trip, the weather was decent temperatures with some rain. But then, the temperature dropped significantly day after day and even snowed on our 2nd to last day.
In the middle of our trip, I asked for a few different things, but got no answer. The most important request was help with the air conditioner - it didn't work. Julia was late to respond, and asked some questions about how we tried to use the ac. I sent pictures and explained myself. Then she started yelling at me, being condescending, and not helpful. In the end, I pushed for help and she did sent a worker of hers to check it out.
Mind you, all this back and forth in the middle of our, what was supposed to be, romantic and lovely vacation - because she wouldn't communicate by phone, only through the Air BnB chat, which messages didn't come through on my phone in real-time because of connection issues.
So, her worker arrives and chats with a coworker on the phone, on and off for an hour. Bottom line - her worker said the ac can't be fixed during our stay, admitted it's freezing in the apartment, and left saying he'd be back with a standing heater.
He never returned.
So, instead of enjoying what looked like a lovely rental (minus other issues - broken sliding door to the shower, broken mirror frame, lack of towels, lack of toilet paper, lack of dish cleaning supplies), we slept in our winter jackets for 3 nights!! All because of Julia's poor management of the apartment.
We've since been in contact with Julia to request a refund, but although she said she'd get back to us, no word... shocking.
I really wanted to enjoy this rental, but should have listened to my gut and gone for a hotel instead.
I suggest you do the same.