This venue was lovely, close to public transit, and in an excellent location. However, this is the worst experience I’ve had with a host to date. When I originally booked, I booked one too many days and tried to edit the request. I then sent Christine a message and she said she would accept it. We were a week out at that point. She did accept it—the day before we were set to stay. Plus side is that she agreed to accept it and kept her word. Bad side is that she didn’t accept it within the time allotted for a refund so it caused unnecessary anxiety. She was also darn near impossible to get ahold of. THE DAY WE WERE ARRIVING she told me to go pick up the key to check in at a lockbox across town. I called three times until she would answer and told her no that part of the listing is being greeted at check in. To which she said too bad you said you’d do a lockbox. But she never told me it was across town! She was rude and unavailable. At that point, a woman named Helene got involved and was responsive and kind. She also let me check out two hours after allotted which was great after the frustrating check in. Honestly, I loved the place but dealing with Christine wasn’t worth it. The point of planning is to eliminate unnecessary anxiety and that was not the case with this booking.