Overall, very professional and communicative. Check-in process was clear and all of the information was shared in advance of my stay. The only issue with check-in/out was that the key pick up and drop off location was located 20 mins away in a different neighborhood but they are open late (until after 1am) which is great if you’re checking in after an evening flight. Good desk area if you are planning to do work/study however the internet was a bit slow at times.