Definitely a 5 star hotel!!! Romain is a responsible person, He waited our arrival in front of the door and even helped us to take our heavy case to the 2nd floor, and he prepare the 'Guide book' which even u can find 911 there :), Two thumbs up for the book!, and he also teach us how to use all machines...and everything u need are in there, even He gave us Evian Water for our baby...what a sweet and caring person...will definitely recommend this place...hope ur wish come true...a real 5 star hotel maybe :) see ya Romain