Overall the experience was good - the location was perfect and both the flat and room were clean, tidy and with everything we wanted for a one night stay. However, there were a few issues with our stay, hence why I couldn't give it 5 stars. Stephanie was friendly when we arrived and gave us some brief instructions about the flat as we expected and also stated she wouldn't be sleeping in the flat that evening. However, upon coming home that evening as we tried to open the door, we couldn't get in. Then we heard movement from inside the flat. We were obviously confused as had been told by Stephanie that she would not be home, and were not told otherwise later on. It turned out she had returned home that night, and as we found out, there was a special way to open the door, which we hadn't been told. She seemed a bit annoyed about the whole experience (as we had obviously woken her up, which we apologised for), but if we had known about how to open the door properly and that she would indeed be returning to stay that evening - it could have been avoided. Unfortunately we felt a bit awkward from this point on. No doubt Stephanie is a friendly and conscientious host but more communication was needed in this instance.