Awful check in experience. The key to the apartment was not in the lock box and when we expressed concerns, we were told it is not the owner’s problem. We were told to get the key from a laundry mat at an address we had no idea about. When we asked for the key to be delivered to us, we were told that it was impossible and we had to pick up! We were exhausted from a trip oversees. It took over two hours before we could get into the apartment. My daughter had to walk to a different location to pick up the key. I will never stay there again. We were told we will be compensated for their mess up but have not seen any compensations!!!!