The flat is ok and in a great location. The general condition isn't the best with walls and floors in average condition and the furniture dirty. The bed was comfy and the place is quiet at night, so we slept well.
Check in was not good. Diane supplied check in images and instructions that related to another apartment they own in the building and we spent 45 minutes attempting to get in to the flat. We were in constant communication with Diane about the check in - in both fluent French and English - but she wasn't able to help much and we had to ignore the images of the door and key in the instruction guide and try other doors to find the right one for the flat. After a long day and a tiring journey this was the last thing we wanted.
We had also requested an early bag dropoff as listed on the apartment features. However, we were told this wasn't possible and that we had to use Nannybag and leave our bags at a shop or hotel... This was fine but we really thought that if the listing says bag dropoff is available it should be available somewhere in the area of the apartment or building - rather than with a third party app.
We booked for 3 guests but there was only 1 bed provided for and no instructions explaining where any additional bedding was. There were also only 2 glasses and mugs. We asked Diane to explain where the extra bedding was but we didn't receive a response for several hours and ended up checking the third guest into a hotel so they had a bed to sleep in. Diane eventually replied and said the bedding was all underneath the main bed which needed to be lifted up to reveal storage inside the frame. That was fine but none of this was explained to us beforehand and if this had been, we would have saved on the hotel and had our guest stay with us.
After checkout Diane messaged to say that their listing is under review by Airbnb and that we need to give 5 stars otherwise they may be removed from the platform. We really didn't have a 5* experience, so unfortunately are unable to leave that review.
Despite the great location, we probably wouldn't stay here again.