Absolute nightmare - they didn’t show up for the check in. Left me and my family of 3 children in the streets after a 13 hours flight.
After finally reaching out to them they told me they were managing the situation, to stay put as they would reach back as soon as possible so we waited in the opposite train station coffeeshop. Got our bag pack with laptop/iPads stolen in the process and got ghosted in the sickest manner. Ended buying a ticket for south of France and completely cancelled out Paris trip (as 0 hotel had availability for a last minute family of 5).The concierge handling this place is clearly not up to the task and did not care for my plea to assist us as I was getting worried for my family safety.
I read a similar review for this particular place and didn’t take it seriously, thought the “Karen” was taking things out of proportion - I was so wrong! Pls believe in negative reviews even if they are only 1 out of 20. They are usually the one that u should pay attention to… stay away from this place unless they change their handler.
STAY AWAY FOR YOUR FAMILY’S SAFETY