Very poor check in service (confusing and inaccurate information about checking in provided AND poor service/a mistake on the cleaners part which led to our check in being delayed by nearly 5 hours). The flat itself was basic but comfortable in a very good location. When we arrived at 15:15 the keys to the building front door were not in the lockbox. Called the company who manage the property and although it took a while to get through they tried to be helpful, but couldn’t give us an explanation. We eventually managed to get in the front door when a neighbour let us in then we entered the flat with the code provided. However the flat was completely dirty and had not been cleaned (this was at 4pm, an hour after check in time). The cleaner eventually came into the flat but she spoke no French or English so communication was difficult. We left the apartment with our bags inside to allow her to clean and when we returned 3 hours later the key was STILL not in the lockbox. We had to call the company again, spent a further 30 minutes on the phone with them, locked out of the flat with our bags inside. We eventually got the keys at close to 8pm. Very frustrating and the company are not being responsive about my request for compensation for the time lost. A neighbour at the apartment said this kind of thing happens all the time. For this reason I would not recommend.