Marcello RENTER BEWARE: I had such high hopes for my first Airbnb experience. We rented this penthouse for 9 nights at $3,815. We chose it carefully based on the fact that Marcello was a superhost, it had A/C and a patio. We booked and paid in September for a late May arrival. In March I was informed that the patio would most likely not be available due to repairs. I am a reasonable person as I was previously a property manager and repairs must be made. I didn't ask for any discounts or anything for this amenity not being available. I also knew it would be noisey during the day but since we would be out during the day, I accepted it. Fast forward to when we arrived & during the tour I pointed out to Marcello that the A/C was NOT functioning at all. He said he would have someone out the next day. He informed me that a part was needed the next day and he brought two fans but at night it was miserable to sleep as it was unseasonably hot. We sweated so much our pillows were soaked by morning. I was so embarrassed as I was the one that suggested this penthouse over a hotel for our party of four mature adults. When I texted Marcello for a status the following day I was informed there was a holiday and nothing could be done for the A/C. On top of the A/C not working, there was a problem with the door lock and we had to call Marcello to open it for us twice. We tried and tried for 15 min each time because we didn't want to call him. My fingers were sore and I was on the verge of tears. I dreaded coming home wondering if we could get in. He came out & it would work for him but we couldn't get it to turn and open in spite of our efforts. Finally, the third time we were locked out we even had a neighbor try it since we thought it was just us but she couldn't open it either. She said her lock was easy and his lock was bad and needed to be replaced. Marcello was getting frustrated but he finally was unable to open it himself and after messing with it over 15 min he finally got it to open and stated he would come back the next day with a locksmith. We were so afraid that we couldn't get back in that we stayed in that night which was a sad choice. Add to that the dryer didn't dry either so we had to hang our clothes in the shower but at this point we were just so disgusted with the whole situation that we didn't report it. Upon checkout I sat down with Marcello and informed him that the A/C and the patio was why we chose his place and due to lack of both I proposed...