Our stay at Franck's apt. was wonderful! The apt. is quiet and light and has everything a person/family would need for a great stay. The location is also perfect, a block from the Hotel de Ville metro, a hop from the Marais, the Hotel de Ville, Notre Dame, Centre Pompidou! Franck is very nice and laid back, he was waiting for us at the apt. when we arrived, explained a few things, gave us keys and then left us alone to enjoy his apt. We did not have any problems at all, but I am sure if we had had any he would have been very nice and helpful! Really this is a situation where we have nothing but good things to say about Franck's place or Airbnb, both exceeded our expectations, I would not hesitate to refer a friend to airbnb or to suggest Franck's apt to a friend!