It started off well, because Jean-Christophe was very good at communicating around the time I booked the apartment, which I'd done as part of a surprise birthday trip for my mom. However, a few things happened regarding the apartment during the course of the trip which my mom and I were unhappy with. The first thing was that my mom and I had told Jean-Christophe when we were arriving (which was via an overnight flight in which we arrived at 6am in local time); our apartment was not ready until the afternoon, even though Jean-Christophe knew when we were arriving because of the day I had booked the apartment. He did offer us to leave our baggage in the apartment while it was getting cleaned, but we weren't comfortable with that, so we were rather lucky that we had rented a car during the waiting period so that we wouldn't be in the cold in the city with three baggages. Something else which occurred (which personally made both my mom and I quite angry) was how, on the last day, as my mom and I were getting ready to leave, we discovered that the hot water was completely turned off. It was quite cold that morning, but as my mom and I went to take our showers before our flight, we discovered that, like the weather that morning, the water was ice cold. Other than these events, the apartment itself was very comfortable and very clean. Its location was exactly as it was described in the listing.