We appreciated Claire’s communication and assistance but we were really unimpressed with this unit. It was super hot and stuffy because there’s only one window and no ventilation because the unit is in the middle of the back walkway behind an apartment complex so there’s no air flow. Claire delivered fans to us, which was nice, but we were surprised these weren’t already there, and they unfortunately didn’t help much. It also didn’t have many items that we would expect - only 2 cups, no dish soap or paper towels, no way to make coffee other than machine that required cartridges we couldn’t find, etc. The location in the courtyard was also often noisy and outside the unit was smelly and lots of bugs because it was next to the trash cans.