The location for the Airbnb was incredible. However communication with checkin was absolutely terrible and unsafe looking back at our situation. I was not given any communication as to how to checkin, a random person was just outside with keys (Not Pierre). I was not given any specific instructions and I was locked out of the Airbnb my first night in Paris at about 11pm. I messaged and called the host multiple times and got not reply. Luckily a neighbor walked into the building an hour later and allowed us inside. FOR ALL FUTURE GUEST.. you need a code after 9pm, your key or fob will NOT work. The next day, again I messaged the host, called and got no response. I spent over 5hours with Airbnb support (over 20 calls back and forth) and they couldn’t even reach the host. Completely unacceptable! Don’t worry (I figured out how to get into the Airbnb after hours on my own). Then during my last night at about 9:30pm the host sends me a message asking when I’m going to checkout because the cleaners are coming at 10:30am and he has new guest coming. Completely ignores the fact that he has not answered any of my previous texts or calls. I understand this is a business, but to not message me after being lockout of the Airbnb and having NO COMMUNICATION. You message me to tell me that your cleaners are coming at 10:30am, when I paid for the Airbnb until an 11am checkout. Suggestions for the future, work around your paying guests, your making plenty of money, I know I stayed there for 5 nights. Set proper expectations and COMMUNICATE!
Beds comfortable, terrace is great. I would suggest making by sure your cleaner also puts out hand soap and shampoo also, we had to go buy some. Good luck to all future guest, I hope your experience can only be improved from my awful experience with this host.