Anne-Laure was very accommodating and wrote back to me in a matter of minutes especially since I booked her place the day before arriving. She answered all of our questions very quickly and efficiently and we had little to no problems with anything. The place was just as depicted. It was very lovely and very clean and my friend and I loved the artsy vibe to it. We also really liked how close it was to Gare de L'est and Chateau d'Eau metro stations. :)