We enjoyed our stay and the apartment is good. It is spacious and well located, close to the shops and the metro.
There are some improvements that can be made to get the very best from this apartment. The communication and check in arrangements with the company need improvement. It was hard work getting information about the check in arrangements and we had to do all the chasing up. We were met at the time agreed, but it was far from an easy and straightforward process being passed from one person to another to another, none of whom seemed well informed about the apartment.
The apartment itself was clean and reasonably equipped. But it lacked any welcome pack and there was no written information about the apartment, appliances, rubbish disposal and recycling and nothing about the area and where to find things. There was no welcome food or drink, soap and toiletries, just half a toilet roll. Only hand towels were provided, and there was no basic cloths for washing and drying in the kitchen. The dishwasher hadn’t been emptied. The kitchen had basic equipment although some of the crockery was chipped. What food there was in the cupboards was left by previous occupants and most of it was years out of date. Finding things in the apartment was not straightforward as things were stuffed in random cupboards and bags. On our last day we found there was an ironing board under the bed!
Despite these shortcomings we enjoyed the apartment which is good, but the complete lack of attention to detail from communication, to the arrival experience and lack of any information and provisions at the apartment really needs attention. These are matters easily addressed and at little cost and would enhance the whole experience immeasurably. We have shared this feedback with company which has thanked us for providing this.