Alienor made sure I had directions to get to the apartment. I did not meet her but they were available when I needed them. Very nice! The flat had the perfect location (12 minutes) walking distance to the Eiffel Tower and right across the street from the metro which was very convenient. There was restaurants and a supermarket down the street which was great! Very clean. There was no iron, so remember to pack one in your bag. The television does not work. I only had two problems. There was no internet connection. A wifi password was provided but it didn't work. There was a problem with the shower water heater--i think. The morning of check out there was only scorching hot water or ice cold water. It was extremely difficult to shower.