Vincent is great. He was very accommodating, when our flight got delayed he changed the check in time with no problem.
There are a lot of small details that he paid attention to, for example we forgot to bring umbrellas, but the place already had 2 umbrellas in case of rain. Or the medicine cabinet had band aids which we ended up needing.
The location is great too, you are within 20 minutes walk of most landmarks but metro station is within minutes away if you choose to go by metro.
Lastly Vincent gave us his number in case we have any questions which was very helpful, we took some suggestions on where to eat.