Fantastic location, however, that was the only good thing to come from my experience here.
The only satisfaction I will take from my time here will be people reading this review and deciding to stay somewhere else. And I would be weary of any Airbnb which is operated by Check my Guest.
My partner and I had booked 6nights, coming from New Zealand. We arrived to find there was no internet which is extremely crucial for overseas travel, especially when you’ve come from the other-side of the world.
The next two days we spent calling the help line to try and get it sorted. Each time we spoke to someone different who told us the exact same thing. “Unplug from the power” “someone will be there to fix it” it was the most impersonal and frustrating experience. Finally, late on Sunday someone came around, only to be told they couldn’t fix it and a team would be here to fix it tomorrow. Of course, nobody turned up.
Tuesday, the last day before check out I was fed up. Again I got someone different on the helpline who said exactly what our previous conversations had consisted of. I was furious with the incompetence of this company. They sent someone here who fixed it and it stopped working immediately.
Finally, I called the manager. She had the nerve to blame to me by saying “what had I touched” which is absolutely infuriating considering we had no wifi the the entire stay.
I will give a shout out to one women employee who I spoke to twice on the phone, Alicia. She stayed true to her word and when she said something was going to happen it would. She was calm and empathic towards our situation and kept me from losing my cool on multiple occasions. She was real a one. Thank you.