The host never showed up! We tried contacting her several times on the platform and on her cell and she texted one vague frase every couple of days (I’m assuming it was so the app couldn’t track inactivity) and never responded. She confirmed the stay and didn’t give us any information about check-in, on the day before our flight she said the space was unavailable but refused to cancel the reservation, which got us stuck with a fee of one month rent if we cancelled on our side. We had to go to a hotel on the last minute and due to covid restrictions we can’t move to a different airbnb space for 10 days, which is obviously costing us a lot of money we hadn’t predicted and won’t be refunded.
I strongly recommend you don’t book anything with Delphine, apparently she manages a few properties but don’t be fooled by it, she’s absolutely disrespectful and will let you hanging without any answers whatsoever.