If I could give this 0 stars, I would. Until the day of check in Thiabut responded to all enquiries about our stay, even up until we were due to arrive. We were directed to collect the keys from a key safe in a launderette, we couldn’t get into the key safe as we’d been given an incorrect code. Thiabut then became totally uncontactable, we spent 2hrs waiting in this launderette, with no response or resolution. We finally got through to the host company, who said Thiabut was on his way. We waited half an hour and nothing. We called again, they told us we could no longer have the keys and so we should make other arrangements.
To say this was a horrendous experience is an understatement. We wasted 3hrs of a weekend trip sat in a launderette, it was -5 and Thiabut still hasn’t even offered so much of an apology.
DO NOT BOOK