First of all, I want to say the airbnb and its reception were amazing. However - Your communication is broken up! The airbnb customer service has no idea about the actual facility and reception of the airbnb. We were able to leave luggage with the front desk (NOT LOBBY) and rest in the lounge area before checkin, but we DID NOT KNOW. As told by your airbnb person, we had to travel to the lobby and walked cluelessly on the streets while jetlagged, then travel back to the airbnb, only to find out that during this time we had the option to leave the luggage at the reception of the airbnb and rest there the entire time. Note that the lobby and the airbnb is very far away, costing us a lot of uber money. Why can't you just leave the contact number of the reception for us??? We are so upset that we lost our entire first day due to the lack of accurate communication, this should be brought to attention.