This was the worst AirBnb experience I’ve ever had.
We arrived at 5pm and they had forgotten to clean from the last guests. We were assured that it would be cleaned promptly but when we returned at 9pm the accomodation was still dirty. When we tried to contact the host we received no help.
We ended up having to find a hotel at 9pm as they refused to clean our room. It was a very stressful experience and would not recommend.
To their credit, the AirBnb support team were very helpful and reimbursed us for the extra cost of the hotel.