They should know that Delphine is a realtor with several properties that she rents and we never saw or spoke to anyone.
My friend picked up the key for us because they wanted to charge us an additional 50 euros to check in after 8pm and then they sent us the wrong address and didn’t come when we called.
Then for two days they were not responding to our messages or phone calls regarding the place being unclean.
Even the day we were leaving they sent someone who never came and we ended up leaving the keys in the room.
We spoke to them about a refund of the cleaning fee since the place was not cleaned and they did not do that.
I would not stay with them in the future.