Check-in was unclear. Host said that someone will be at apartment to let us in on arrival. When I called the person they said we did not have a reservation & the person was not at the apartment to meet us. I communicated with host at every point, when leaving London, when landing in Paris and even a few times on our way to the apartment whilst in the taxi. She waited until we arrived at the apartment address listed on airbnb before sending a message for the keys to be picked up elsewhere! It was late, we had a child and had to ask locals for the key pickup location. The number provided by the host to call was an agency and we had to wait in queue. To add to our frustration we were not told which level of the apartment block the apartment was and none of the apartment doors had numbers! We had to send another message to request this information at which point she called us. We also saw cockroach in the kitchen.
Not a great start to our trip.