Before arriving in Paris the hosts contacted me about our arrival time, and told me to contact their colleague, who would arrange for our entry into the apartment and to also to let her know if our plans changed. I contacted the colleague two days before our arrival to let her know we would be early and asked if that would be a problem. She said it would not be a problem and to let her know when we arrived at the airport, which I did and got no response. We proceeded to the apartment thinking perhaps she would meet us there, but she did not. I called the colleague and the host from the apartment and did not get a response from either. We proceeded to have lunch, then proceeded to call Airbnb, who gave the host an hour to respond, which they did not. We cancelled our reservation, and luckily found an accommodating host. I then received a message from the colleague who said she could meet us, in another two hours! what was so disappointing was that the host never contacted us in the hours we spent hauling our luggage around Paris to either rectify the situation or apologize.