Extremely disappointing experience!
We were supposed to stay in Paul's flat for a week. Before we were about to set off for Paris we contacted Paul in order to arrange time and place for the handing over of keys to the flat, etc. We did not hear anything from Paul and tried to contact him again when we got to Paris. We tried to call him on the phone number on the airbnb website. The phone number did not work. Since we were unable to get in touch with him we contacted the airbnb website in The States. They found the correct phone number, but when we tried it Paul seemed to pick up twice without talking to us, and after that the phone went on to an answer machine where we left several messages to no avail. We then went out to Paul's flat to ascertain that we had not misunderstood something but there was no one there. At 6 pm we had to stand on a street corner with our luggage and try to find a new place for the next week. Luckily the support team in the States were able to come with suggestions and we found something else. Not a good start start on our holiday.