We had a TERRIBLE experience at this property with a lock that did not work!! They came out 2 times to help us get in on our first day. When we returned from dinner that first day and could not get in again, their response was “the lock works this is your problem, we can not send someone out every time.” Fortunately a neighbor helped us get in after many tries. When I texted back to resolve this issue, their response was again, “this is a problem with you and you should probably find check out and we will refund the rest of your stay (with no cancellation fee)” since we obviously were not able to get in easily, I panicked and found another Airbnb that was available at the last minute. When I notified studio prestige that I had booked another place, their response was that it wasn’t their property and that they were not at their computer until morning. They had not offered to help us by finding another place. The next morning Michael from studio prestige came out at 10:30am and found that indeed the lock was not working. Meanwhile, I had packed our bags, ready to leave. He offered to move us to another studio prestige property but we would have to move out one day short of our stay in Paris or he would have the lock fixed that day. Because having no place to stay for one night and having to move to a hotel was unacceptable, we agreed to stay. So I canceled the other Airbnb. Then I found that I incurred one night’s rent and a service fee of 561$ because I canceled within the 24 hours cancellation policy. Studio prestige has been unsympathetic and even lied about fixing the lock to evade taking responsibility for this mess. I should not have to pay 561$ because studio prestige was unresponsive to our being locked out! This was a very distressing guest experience that marred our time in Paris. Do Not stay at any studio prestige properties!!! Airbnb was also not helpful.