Jacques was very helpful although he doesn't speak English! We arrived early and he was still cleaning the apartment. The apartment is very small, but cozy and a perfect location - close to everything. We wrote him a message the day before we left asking where to leave the keys as we had to leave early in the morning. We didn't hear from him because he wrote a message back to the wrong person. All good! I highly recommend staying here. We loved the little patio outside. The apartment is quite dark and it is very quiet allowing you to have a great night's sleep :) recommend.