Claire was very helpful and was waiting for us when we arrived. She explained everything and also gave us a lot of tips about shopping, transport and the places to eat. She was also on hand whenever we needed to ask any questions (she lives with her family in the same building).
The flat was great. It's in a quieter part of town but train, bus and Metro stations are all close by. It takes about 20 minutes to get to the centre of town. Parking is ok for dropping off your stuff, but we also had an allocated parking space in a secure underground garage within walking distance. Several supermarkets are also within walking distance and some are also open on a Sunday. There is also small and larger parks in the area for kids or just hanging out in if you need.
There is a quiet courtyard in the back with table and chairs where we ate every day. There is also a jacuzzi which the kids particularly enjoyed. Communal space is also available downstairs, including a gym and pool table, but we didn't really get the chance to use it as we were out most of the time, or just too exhausted to do anything else.
Overall we were very happy there and will hopefully come back again.