Extremely slow to respond. Our group could not get the remote to the television working. We pointed out to the owner on day 1 and nine days later, the issue wasn’t fixed yet. Towards the end of the stay, the freezer was totally frozen and water flooded the entire kitchen causing some elderlies in our group to almost slip. The owner agreed to send out someone to resolve the issue hours before our departure time which was no help as the kitchen was off limits for the last few days.