Paul was really great communicating and texting for any inquiries. However, the apartment was not quite up to par with our standards. The whole apartment seemed kind of dusty and dirty which was problematic as we had an infant who wanted to get into everything. The silverware in the kitchen seemed clean until we took it out to use and they were dirty. Had to rewash all our silverware and plates before using them. The tissue paper in the bathroom had not been refilled and the lights were all very dim. There was not one light that was bright in the whole place, they were all mood lights which made it difficult to see. The biggest grip about the place was the lack of heat. Though Paul taught us how to use the heater, the place never heated up and it never worked there entire time we were there (5 days). Being April, the nights were chilly and it was really disappointing it never got warm in our place, our baby ended up catching a cold. At one point we had the heat up to 30 deg Celsius but felt nothing but cold air blasting out of the vents. Also there was a smell of sewage or something that permeated the whole apartment the entire time. Some pros were they had a nice cot for our baby ready for use, Paul gave us umbrellas for a day it rained. Check in and out was easy.