Alice is very kind and helpful and the apartment was good and what you can expect from looking at the pictures. But even though Alice is the owner of the apartment, she is outsourcing the renting of the apartment to the company Hostnfly, and they did not provide good service at all. On our first day we waited for almost 5 hours in the stairwell with our suitcases because they couldn't provide the key for the apartment. It ended up with us checking in to a hotel instead. It took them more than 24 hours to provide the key to the apartment. We also wanted an extra key (because we only got one) and it took them a couple of weeks to provide that as well and a lot of communication and arguing to get that key. Other than that, the apartment and the location of it is very good.