My wife had her passport stolen in the UK and notified Yann that we went to the US embassy to get an emergency passport and was told by the US embassy that France does not recognize an emergency passport as valid entry into the country. Yann proceeded to tell us that we will not have any issues entering the country which is a completely false statement after checking with both the US and French embassies. We notified Yann 7 days prior to arrival as soon as we left the embassy. His greed got the best of him and we even paid the cleaning fee for a room never stayed in.