Cyril as a person is nice and helpful - he answered every my question before arrival and explained everything well. That’s all because what’ve we faced to on Friday didn’t lived up our exceptations. When we entered apartment we met with bad smell and a lot of his stuffs everywhere even in “our bedroom” (there were his clothes in the wardrobe). Dusty floors and brown toilet. He told us cleaner hasn’t been there yet but it looked like no one tidied this apartment for a while. We asked him directly for full refund and he agreed. But out of nowhere changed his mind because he realized he lost his money and we just made excuses because we didn’t like him.