Francois met us at the airport as promised. He was very kind and helpful. He helped us upstairs with our bags where we met Fanny. What a lovely gal!! She was upbeat and so friendly. The two of them got us all situated and even gave us a few suggestions for our week in Paris. Our location was perfect. The apartment was darling and included all of the things (pots, coffee, washer/dryer, etc.) that we needed. We would most definitely rent this apartment again. Thank you to all.