We had a really bad stay. On the day of arrival (Thursday), Inès messaged us saying that the toilet was broken by the airbnb guests from the weekend before, and the plumber couldn’t fix it yet, but she had 3 days (Monday-Wednesday) to fix it & tell us about it. She told us we can cancel, but it’s way too late to find a place in Paris within our budget at such a short notice. She gave us access to a toilet on the 1st floor, but the flat is on the 4th so it was quite inconvenient.
The worst was when the door locked itself. There were 3 locks but only 1 key (for the middle one). The bottom one locked itself when my friend closed the door on the 2nd night. We tried reaching out to both Inès & Airbnb at around 11 PM. We could only talk to Airbnb representative (a person, not robot) at around 2 AM, and Inès at around 2.30 AM. She told us to find another place to stay in for the night. Airbnb wluld only reimburse up to half of the total payment of our stay at Inès’. It was impossible to find 1-2 rooms for all 4 of us at such a time, location, and place. Even though we told Inès that 2 of our passports were inside the flat, she refused to call a locksmith & told us it’d be tomorrow. Then she couldn’t be reached anymore. We ended up sleeping on the floor. By 9 AM, we still couldn’t reach Inès and called a locksmith ourselves (we tried twice before but couldn’t get anyone, and most people couldn’t really speak English, including the French emergency officer). Inès kept on blaming us for not closing the door properly, but the fact that a door can lock itself when closed from the outside while that particular lock can’t be opened from the outside only means that the particular lock should’ve been replaced.
The location & price were great. The flat was decent. The cleanliness could definitely be improved, especially the bathroom. The host was unreliable & terrible, especially at resolving issue.