Upon arrival at 21.00 the key was not ready for pickup yet, and Victor’s phone number didn’t work. When reached through airbnb we agreed that Victor/or his concierge, would reach me next day with info about the key, but as this didn’t happen in the morning I decided to book a hotel for the period as it became too uncertain if I would ever get the key. It was very frustrating not to have a place as planned and V/ or the concierge, didn’t seem very concerned and wasn’t very helpful.