Anna very quickly responded to me and booked my last minute reservation. As I was boarding my plane to France from Denver, CO, my original host called and cancelled my reservation, leaving me in a frantic position. Ultimately I stayed in a hotel closer to my planned activities, and Anna fully reimbursed my reservation. She is a fantastic communicator and a great host! Unfortunately Airbnb has not put in place sufficient policies to protect travellers from other hosts who do not operate as professionally and responsibly as Anna. You can book with her with confidence.