To start our experience we weren't even able to get into the room as we hadn't been sent the code for the door. Email had stated it was already sent. It wasn't. We sat on the stairs until we were able to get through to someone who gave us the code an hour later. Then finally getting into the room it was not like the pictures. The bed was on the floor, sheets not properly cleaned with holes. Also the sheets didn't even fit the mattress properly and kept coming off to show the ugly brown stained mattress. Shower was gross and not cleaned properly. Overall poor experience