Hello,
I would like to share with my experience about staying in Paris on Rue de Tracy 7 between 12. And 18. September.
The apartment is located in a nice old building and secured with 3 doors: one when going out of the street, the second one from inside yard when entering starcase and finally doors to the apartment. All the 3 doors do get through is needed to provide 4-6 digit code.
My partner and me we liked the place even with some small details that was not like expected. The first big bad thing started about the bathroom. The host provided for 2 men and literally summer outside ONE small hotel bottle of shower gel (no bigger than 50ml), 2 small rolls of toilet paper and no dishwashing liquid. I contacted the host/contact office on the official chat/mail asking for providing more of those before we running out. The answer was just: it is welcome gift and our policy is not providing anymore during stay. I don’t understand it. The place was booked for one week and we ran of toilet paper Wednesday morning! I believe we live in 2021 and welcome gift can be a chokolade or coffee (it was no coffee as well) but water, internet, toilet paper or soap are necessities. What is the point of staying private at AirBnB if a host expecting guest for buying soap and toilet paper on his hand? Should I buy 10 rolls pack for 3 days and what else? The host are making small savings on the necessities and the guest have to pay more for stay than was actually agreed on the website!
OK it’s a one thing - my comment about experiencing hospitality. Now the second - bigger thing.
The 15. September Wednesday evening after dinner we decided to go out for an evening walk before sleep. We were out for like 90 minutes from 20.00 and back about 21.30. Wen we were back we could notice at someone got into our apartment and stole our belongings. It was not like someone used force and broke inside. Someone used the code to go freely inside.
All electronics, medicine, glasses, sunglasses, 2 backpacks, some expensive cosmetics (like L’Occitane) and YSL unopened perfume were
gone! Even contact lenses (I don’t understand why?) and our home keys gone! The worth of all the stuff is around 4000€.
We had to call police, then go far away to police station to make the rapport. It was tough as not everybody can communicate in English.
I tried to reach someone from apartment who is responsible for contacting with guests. I’ve been told "the owner working 9.00-18-00 and I need to call tomorrow”. What the heck! Nobody is for helping when such a serious things are happening! I call them again very next morning and heard just about contacting police and making theft raport. No-one was literally interested in seeing us or taking a look on the place. No-one even sked if something from the apartament equipment is missing (no, someone stole only OUR things).
It’s sounds very sketchy actually with the whole story.
As I wrote above home keys were gone, with some less important papers but with our home address on it. I had to immediately call to Denmark and ask for changing locks as it is unsafe when keys with address are gone. The expense for changing lock will be like 300€. Not a cheap thing staying with AirBnB! And just for the notice: there is NO safe box in the apartment we could use. Nothing like this.
After the whole story the good mood was gone! We decided to cut our stay in France and instead going to Bordeaux on Saturday 18. September - we had to go home. It’s not fun if you are missing the being safe feeling, need to talk with insurance company, buy new glasses and get home because of lack of medicine. We left apartament today at 14.00 We lost some money on cancelling train tickets and re-scheduling fly tickets.
Martin Hansen Denmark