I wasn't able to meet Helena personally, but she gave clear instructions about how to have access to her unit. It is exactly as I saw it from the photos, very conveniently located near public transportation, and in a lovely, quiet neighborhood that wasn't noisy at all. Helena gave a lot of detail about her apartment, which made it so convenient for my friend and I. She would also message regularly before, during and after our stay, and I definitely was happy to see that she was so attentive.