The apartment is located in a good area of Paris. It's small, but clean and safe. Prior to our arrival everyone connected with Alexandre was attentive. However, our train was late from Charles de Gaulle, so nobody met us at the apartment. When I told them the first night that the TV didn't work, it was never addressed. Instead they wanted me to do a bunch of work trying to figure out what was wrong with it and send photos of the cables. I sent these to emails that they provided and then they claimed they never received the photos. The only interaction you normally experience at an Airbnb property is the the host or the representative of a host if there is a problem. That's when the service of the host is noticed. We were disappointed that nobody ever came over to deal with the issue we had.