It was a freezing, below zero day when I arrived and despite two small heaters, the apartment was chilly. However, what I found hugely disappointing was that there was no hot water when I went to have a shower. I warmed up in bed but found that the following morning the water was still only tepid. I had booked and paid for several nights but left to go home after the first night. As they don’t allow refunds for cancellations they did not refund any money. I put in a complaint to airbnb asking for a refund for the remaining days but did not receive any response at all. Unfortunately, I feel quite disappointed by the whole experience and following lack of care.