Victoria operated a self-check in process which was great as it meant we could arrive whenever suited us. The directions provided were clear and easy to follow. The Apartment was clean, bright and spacious, although the kitchen space is very small. The Apartment is also located very close to the Metro which was very convenient. I was very cold on the first night and wasn't sure where to find the heating. I found the heating on the second day but was unsure how to use it. I was disappointed that there was only one towel per guest. Everybody knows that a girl needs two towels (one for body, one for hair).