Communication prior to arrival was fine, as was check in itself. The apartment itself is exactly as shown in the photos - with the Eiffel Tower visible day and night through the lounge room window. The apartment is extremely large (for Paris), which was great for sharing with our kids. The size also meant that the WIFI didn't extend to the lounge room though, which was a bit inconvenient. The style of apartment won't be to everyone's liking, as it is clearly a home that is still lived in from time to time. Overall, a great stay.