My mother and sister and I never had the chance to meet our hosts because we arrived earlier than their stated check in time. But the were very gracious and arranged for their housekeeper, Oksana, to meet us and explain the apartment to us. She was very sweet and patient as we dawdled in leaving so she could finish cleaning. Marie And Elena were always available for our questions via texting and were quick to reply. The apartment itself was quite a find! It is located on a quiet street that runs along the Seine and bonus--it's not a walk up! It's a very comfortable apartment and perfect for the three of us. My mother loved the bed in the loft; she had her own little hide-y-hole. All in all, we had a wonderful stay at Marie and Elena's Ile St. Louis apartment.