Audrey was fabulous! She responded quickly and was even able to be reached by phone. She worked with our schedule when we had a train mishap and even let us deliver a very much needed package to the apartment. The flat looks just like the picture. It was clean and cozy and we REALLY enjoyed the location. The neighborhood is great and the metro is only a few blocks walking. I wouldn't suggest more than two people try to stay at once. It was just the right amount of space for me friend and I.