Good morning
Put aside that the property is good, rooms are spacious (even if old furnitures) and very well placed, I will go straight to the point by saying I WAS TOTALLY disappointed and more than that, totally upset against the service from the host which is a professional host named “Hosntfly”. I strongly not recommend using a property managed by Hostnfly
Based only facts: I booked several days before landing to Paris with my family (baby girl of 7 months old and a boy of 4 years old). I landed late on the night of 31st so I booked that day and the keys were supposed to be collected by a friend of mine. When I landed, I discovered a message from this professional host saying they got an issue to give the key and informed us to go to the apartment the day after !!!! Otherwise nothing else from them as after sale service like a better service to deal with this issue at 9:30 pm. I had to send them many messages on Airbnb messenger for finally just having from them a proposition of an hotel location in the same street of the property…..
Coming the day after, I asked for an early check in of course, I got the surprise to see and meet the flat’s owners there, they gave me all the keys (meaning the professional host got zero keys on hand which explained previous day issues) and decided to stay there for few hours before leaving the flat (they were nice by the way): we would have prefer to have some safety measures and get acces to an empty property (the professional host was not able to arrange this check in properly) – Also the professional host was only available to deliver the bed linen and sheets by a courrier man and we had to put it OURSELF ( The second option was to wait for few hours having someone from the host to be sent) : Service rating is totally unacceptable.
One week after, to get out of my self quarantine coming from abroad, I had to do a PCR test which was positive .. I am not saying I got the COVID here in this property, but just mentioning that after being tested positive and showing first symptoms, we need to calculate 7 days of incubation.
I had to remind them the refund of the first night asking them to compensate as well the gap between the night at the hotel and the daily rate of the Airbnb as we were not supposed to have all these issues, this was not accepted by the professional host just answering us “Sorry”.
One week and a half before the end of our rent (we were supposed to checkout on the 1st of july”) I’ve sent a message to the proefeional host asking for an extension until the 13th of july for professional reasons. They accepted and told me they will block the calendar and even send a cleaning service for the flat. I asked them to send me the link of payment with the modified date on 28th of June. On 28th I reminded them , I also tried to modify the date online but not possible (I have sent my screenshots to the private chat): the professional host answered me then that dates were not available anymore from 5th of july to 13th … again they were “sorry” of the situation. Each time I asked someone to call me I had someone else on line. Once I got a said maanger who answered me “to move onwards” and to accept some relocation options ! I was so upset of the answer as I didn’t want to move with my family for one week and a half! Onwards I also discovered an email forwarded by the owner in which the professional host strongly asked them not to discuss and make some deals with us.
Anyway, I am referring to what should be fair in this kind of situation, this professional host is not suitable at all for this business: of course, I am referring to my own and bad experience to affirm that.
VERY BAD EXPERIENCE with this host. I saved all the messages of our exchanges with the host! SCANDALOUS service.