The flat is a nice - albeit small - place in a good location, but the smell of drains mean you can’t enjoy it.
There were some small problems with check in and the baby equipment promised (shared below for information) but the main problem we had was with the bathroom drain which smelt terrible.
As the bathroom is pretty much part of the bedroom, it meant it not only affected you when you were in there, but the bedroom smelt badly too. If you left the bedroom door open, the main room smelt bad too. When I contacted them about this they apologised but said there was nothing they could do. We have stayed in a lot of air b and bs all over and had varying experiences, but never felt the need to complain before. For a flat of this price we were hoping for a really lovely stay, but it was just such a let down. I even asked for the contact details of the property management company to send a formal complaint but they never sent them.
I would have thought after fundamentally not being able to enjoy the flat the property management company would want to offer some compensation, but they didn’t. Instead they said they had done everything they could when they offered us £30 back on the cleaning fee earlier. This had been offered before we even got to the flat because we weren’t able to get in at the check in time because it hadn’t been cleaned yet. I can’t see how that small compensation for a completely separate issue (which caused quite a challenge in itself for us as it meant our 8 month old son couldn’t have his nap in the crib) could offset the significant impact the smell of drains had on our entire stay.
There were also small problems with the baby equipment promised - the baby bath and high chair they said would be there weren’t, so we had to chase them then wait around for about an hour until they could bring them, and the travel crib mattress slats were broken which we didn’t realise until after our son had slept on it, so I was just thankful nothing bad happened.
I imagine the company will soon say that the drain smell is fixed but I wouldn’t trust them again after the way they treated us and the complete lack of care for the impact this problem had on our stay.