The room and location are both outstanding, especially for the price. The trouble is that this seems like one of those places that's owned and managed by a company and not an individual, so it's not an ABB experience, it's a hotel. As such, you would think they would provide coffee or tea, at the minimum. There is a coffee machine and a nice little kitchen, but those small touches are missing that make it unique and welcoming. And the guy that checked us in was clearly just doing a job and was more concerned with the place matching the picture than anything else. But what kept this from being a 5-Star experience is that the check in process is clunky - it's appointment based. And since we were traveling with a full agenda that changed based on weather and metro stops etc., a great deal of stress was created by needing to meet the representative at a certain time. I urge this company to create a self-serve check in process.