We were greeted by a friend of the host who was so sweet and helpful. He made sure we he everything we needed. We were in communication with Nathalie on an as needed basis , while on our trip - she was always available and kind. The apart ment was perfect size for a few days stay, really clean and just as pictured. Elevator was a huge bonus. (Small elevator .. Fits 2 people and luggage very snug, but definitely a huge plus in Paris) This was not our first time in Paris - this apartment was great for us.. Close to train , walking distance to many restaurants and bars.