Alexis is very responsible, extremely helpful with tips and even waited for our arrival from a late flight and helped us bring the luggage up 4 flights of stairs! There aren't any elevators though and the spiraling stairs are kind of narrow and uneven. However, the location can't be beat! You will be saving on the daily metro pass as a lot of attractions are within walking distance, and a little further if you're willing to walk and experience the city from street level. Will definitely book again and I highly recommend. Thanks Alexis!