The host was on travel and could not meet us, thus send instructions by email on how to get to the address and enter the Apt. However, there was no possibility to reach the host by phone.

We got into the Apt with no problems. The Apt was generally fine and clean. But while installing we found some difficulties: 1) no paper in the WC; (2) the cover of the WC was loose; 3) could not make the TV work, after following the steps indicated on a paper; 4) had difficulty to get the kitchen fires running to heat water (sophisticated electric one with no instructions).

The host gave us explanations and offered us to reimburse the money so that we could get a place that fitted us better. The day of arrival we sent an email to the host saying that we wanted to leave.

The delays of the emails meant that we left the Apt at 6pm of day # 2. The host discounted us 1 1/2 days for the calculation of the reimbursement. We in fact were at the Apt for 26 hours and this would have been less if there was a more expedite way to communicate with the host.

We recognize the quick expression of the host, after knowing that we were not happy, of offering reimbursement.