The apartment is in a very good condition, the beds a comfy including the sofa bed and the shower works well and is hot straight away. The kitchen was more than good enough for a short city stay.
The area the apartment is in is very interesting, a lot of bars and restaurants are very close, which makes it a great place to base yourself for a trip.
Sleeping on the sofa bed there was some street noise as the flat is opposite a shop that stays open late, however this noise was not too disruptive and may only affect lighter sleepers.
Louise was in contact regularly and was very helpful, when I requested use of extra storage for baggage on my day of departure she answered me very quickly and organised it for me with no problem.