We didn't speak with Vicki directly, but Aly was friendly. Unfortunately, we had neither heat of wifi for our (brief) stay, and didn't receive a response to our messages until we had already left and gone to a new Airbnb. All the way at the bottom of the listing, it mentions a pet lives in the apartment, but nowhere does it mention that there is a noticeable cat smell. My companion is allergic and had a reaction from the time we walked in the door. The location is walkable, but definitely not as quiet or serene as mentioned in the listing. Additionally, it looked nothing like the listing, including that the sofa seemed broken (one arm repeatedly fell off) and the side table was a shipping box with a tablecloth over it. The kitchen was newly renovated and beautiful, but that's the only thing I can recommend about this apartment.