Susanna's place was beautiful and in the perfect location. Unfortunately, we had a negative check-in experience. Susanna accidentally gave us the wrong key to the apartment when we checked in, so when we returned to the apartment later that night (around 1am) we were locked out without our things. Susanna offered us a partial refund for the night, but after negotiating to get a better refund, the final offer was still less than 75% of what we'd paid. This was not enough to cover the cost of a last minute hotel reservation or compensate for what we'd paid originally. It was a frustrating experience, but otherwise, the apartment was lovely.