The host cancelled reservation 10 minutes before checkin, when I was already in taxi. I booked this place in advance, and arrived from Ukraine especially in those dates for this exact apartment. When I was on my way to the place to leave my language, I received automate message that host canceled the booking. No private message from them, no excuses, nothing! When I called they just told me that they have electricity issues and because their other flats are occupied, they can not help me in any way. And again, no excuses! They caused me a lot of inconvenience and stress and in the end I had to book a hotel, which is more expensive, because I couldn’t find anything suitable in such tight schedule. I am not suggesting anyone to use this or services, first of all because they are doesn’t ready to help you in such situation. I understand, that anything can happen, but you guys should at least contact the guest by phone and give an excuse.
Thanks to Airbnb team though for the help.