Melissa was so kind and accomodating, allowing us to check in early since our flight arrived much earlier than check-in time. She was very responsive to messages and also provided a list of recommendations and resources.
Overall, the room was just fine for our needs. It was as described and pictured in the listing. I wouldn't describe it as homey or cozy, but it was a clean, safe place to sleep and bathe. Location was great--very close to metro stops and popular sites we wanted to see. The walls of the apartment are VERY thin, so we could hear every little thing said or done in the hall or stairways. And it would help to have new shower head installed rather than just having a dangling cord.