The flat is in a great location. We had an unfortunate experience where the radiators and hot water did not work upon arrival after a long day of travel. At 7 months pregnant traveling with a toddler, all we needed was a hot shower. Needless to say, we were freezing - 0 degrees Celsius that night and snowing. This is a clear case of a host not really involved with the values of air bnb but hire bilingual middlemen to handle coordination and communication which was very professional. But all I got was “we are trying to reach the owner” and “this is out of our control”, “we are so sorry”.
I’m sure if all had been working, we would have had a great stay here. It’s spacious, has the old Parisien charm but the windows do not open so not sure how summer would be, and that courtyard is not accessible. Obviously they charge a premium for the location. But that risk of non-functional heating is just irresponsible to “discover” upon check-in for being a “super host”.
I’m thankful for the air bnb support team (Isabelle) to relocate us the next day with great customer focus and empathy while the owner was no where to be found. I’m a loyal air bnb user, especially in Paris, but this experience has made me lose trust in this community. When you watch your toddler sleep all night in her winter clothing, there are no better words I can share except disappointment to a super host that obviously hires others to collect extra rental income.