This is the 4th time I've rented an apartment through Airbnb, and all the apartments until this one have been great. This one could have been at least ok, had it been properly cleaned and maintained. Probably the most disgusting part of the lack of cleaning was the pile of semi- polished fingernail clippings left by the reading light at the head of the bed. These were accompanied by multiple disposable contact lenses that had been used and deposited there. Then there was the filth-encrusted fan that would have spewed dirt and dust everywhere, had I turned it on. In addition, there was mold in the shower, and the bathroom sinks, which were virtually stopped up, took forever to drain, leaving a soap or toothpaste scum behind every time you used them. This was in spite of the advertised "enhanced cleaning protocol" in the listing. When I complained, someone from Guest Services did come -- after a few days, and only because they wanted to pick up a bag left at the apartment. I asked the fellow to remove the filthy fan, which he did, so I at least didn't have to trip over it, since space was at a premium, but absolutely nothing was done about the nails, the contacts, the mold, etc. He took some pictures and said he'd get back to me, but never did. Shortly thereafter, I pulled a plate out of the cupboard for dinner and found that was covered with dried sauce of some sort. Disgusting when you're sitting down to eat. Other than being rather filthy, the apartment was not totally as advertised. It was described as having a "very luminous living room." While there were bright electric lights, most of which worked, there was very little natural light. The only windows in the apartment were in fact the doors, which open onto a dark, well-like courtyard. There were two fans that were clean and worked well, which was good, because you don't really want to leave the doors, which are the only source of ventilation, open at night. The photo of the courtyard in the listing makes it appear far more bright and cheery than it actually is. None of the plants shown in the photo were there. Communication with Guest Ready was also very poor: never prompt, and almost never with the same person twice. Someone named Mouna was supposed to meet me at the apartment for check-in, but hours before my arrival, I received a text from a Georgette saying to check in with her. She was there and helpful at the time, but was supposed to find out about a key to a closet that didn't work and get back to me, but never did. She said I could call her if there was anything I needed, but when I did call her, she never returned my phone call. When I messaged Patricia about the problems with the apartment, she took days to get back to me, asked me to send photos, which I did, but she never resolved anything or communicated with me about it again.This was in spite of Guest Ready's claim in the listing that "We welcome all guests, prepare our homes for your arrival and will be available 24/7, should you have any questions or requests."From the second you book with us to the moment you check-out, we’re here to make sure you have a smooth and comfortable stay!" This apartment had been nicely decorated at one time, and clearly the owner put a significant amount of money into that, but it is not cleaned and maintained, making it a far less pleasant place to stay than it could have been.