I have mixed feelings about my stay in this apartment.
On the one hand, it’s a well-decorated, clean apartment that is in a great location. There’s everything you need to feel at home for a longer stay (a month in my case).
On the other hand, I was dismayed by Vinicius’s agency’s lack of professionalism when I faced 2 major issues.
In the 1st instance, the building’s entry code was changed without my knowing and I found myself locked out of the building late at night. No one from his agency answered my calls/emails/texts until 10am the next day. And they didn’t get the new entry code from the owner until 2pm. An agency managing so many Airbnbs should have an emergency line!
In the 2nd instance, a water leak from a neighbor caused a power outage in the apartment, leaving me with no light, heat or hot water for my last night in the apartment. They said they couldn’t help and would look into it the next day.
And here’s the kicker: they refused to reimburse me for the night.