I have never had a negative Airbnb experience—until now. Agnes said we could check in at 1230 but never gave any further details. It was never communicated this was an appointment so an Airbnb sitter was waiting for us. We were on the train getting messages that they would have to leave. I ended up needing to travel to the other side of the city to pick up the keys. This would not have been a huge issue if this was communicated ahead of time. Once we arrived in the apartment there was trash everywhere and the bed wasn’t made. There were towels and trash bags thrown on the couch. We let the host know and she said someone was supposed to clean by 3:00 (we arrived at 3:30). A cleaning lady shows up at 5:00 and we sent her away because we had already settled in and we were jet lagged. We had no further contact with Agnes until she let us know when someone would be by to take the key. The location is great but if you are looking for a host that enjoys providing a good travel experience and not just a side business this isn’t the place for you.