I am disappointed but will try to write a fair review. When we arrived we could not get in because the key was not left for us as the instructions said. Pauline said she could not let us in because she was too far away. So we had no choice but to find a last minute hotel nearby with vacancy at 11 pm and drag our luggage about 4 blocks. This of course was considerably more expensive per night (2 hotel rooms for 4 people) than the apartment.
We were able to get in the apartment the next day. Pauline refunded one night but gave us no other consideration, and seemed to not understand or care that it was her (big) error that put us out and cost us more money.
However, the apartment is in a very good location. Easy walking to many sights and good restaurants, and metro was very close. Also it is large and had 2 bathrooms. The 2 lofts offered some privacy, however it was too hot to sleep in one and a fan would have made a big difference.