Julien is very friendly, responds really quick, never had any issues. Apartament was clean, towels ready, had shampoo, coffe, tea, all basic kitchen equipment and spices. Even greeted us with a botlle of wine and a baguette! Apartament is not big, but really cozy, there's enough space for two people and the foldable bed is really comfortable. Slept better than at home. Really recommend!