We have been using Airbnb for decades and we have never left a negative review. We were particularly disappointed because the location is great and the apartment has potential that could be easily realized with a little genuine effort. The apartment (including the fridge and dishes) had not been properly cleaned. The “utensils” were the tiny disposable variety you get on flights (still in the small paper packaging) . The “bath towels” were hand towels. The TV did not work. The air conditioning was not as advertised. The third-party host was not helpful. The response from Airbnb Support was very slow and the unilateral “resolution” (a small discount) they imposed was ultimately unsatisfactory. Serves us right for picking a new listing that had no previous reviews. Now it has one.