My fiance and I were in Paris for the Christmas holiday and booked Didi's apartment by the Louvre. When we arrived, Didi called to let us know that there was damage to the apartment from the previous tenants so we could not check in. We were very disappointed but she was able to put us up at another apartment and she was so friendly, apologetic and kind. She checked in during our stay to make sure we were settled in and everything was okay. Although we were sad to not stay in the unit we wanted, Didi definitely did everything possible to make sure we were okay and happy and that was very much appreciated. I'll definitely let her know when we are back in the city the next time! :)