Cedric was extremely helpful and a good communicator. The check in and out process was easy with the automatic lock and codes, and the building definitely feels secure. Unfortunately this place had a few disappointing factors when we arrived. Be aware of the 4 flights of stairs when booking, this made it difficult to bring luggage up and down. It definitely sleeps 10, but the beds were not overly comfortable and the pillows and blankets felt dirty. There were lots of random things around the place that were broken or broke as soon as we tried to use them (master bed, shower head, etc.). Good location and space overall, but needs some definite repairs and cleaning.