The check-in process was very straight forward, however, it was very unsettling to open the door and find someone in the apartment when it was during check-in hours. We were not told someone would be there and due to language barriers we didn’t know who they were and why they were there. One would assume it was the cleaning staff but due to the dirty apartment, it was hard to tell. There was dirt all over the floor from previous occupants, dust on all countertops and bedside tables, and no cleaning products to wipe anything down ourselves. We did sweep and the amount of dirt we swept up clearly indicates your cleaning staff is not performing their job. If I were you The own the I would not continue using them - they clearly are not getting the service They are paying them. During our stay there was a leak coming from one of the light fixtures in the bathroom. The leak continued for two days before any response was received from the text message I sent. I’m no electrician but if water is dripping from recess lighting I would think that would be urgent?!? Also, the door frame did not look secure as it appeared it had previously been forced open. There is a clear lack of care for the cleanliness and maintenance of the apartment. It is a shame because it’s a beautiful space in a great location, but having subpar cleanliness and a concerning entry way (the door frame) will deter future guests from booking your place. Before booking I had read some concerning reviews, but we needed a place with three beds and this was all we could find that wasn’t exorbitant.