I had an emergency and unfortunately could not follow my original plans to be at Alan(et Iva)'s.
Nevertheless, I had a great experience with Alan, he helped with all he could, anticipating some of my needs and taking care of the communication with the assistance centre for Airbnb. Just the right amount of participation, not pressurising in such a situation, nor delaying their answers making it difficult for me to make decisions. Available and kind all the way. A positive reference point in a difficult situation.