Elo was really easy to deal with. Quick responses and clear directions. The place was small but perfectly adequate for 2 people.
After check-in we didn't see Elo at all, but she was still quick to respond.
Internet was fine but a little slow sometimes. Getting luggage up the stairs wasn't easy but achievable. Location was amazing and I felt safe in the district. Walking distance to just about everything made it just so easy to be a tourist in Paris!