We never actually met Isabelle, just a man who worked with her (maybe her husband? ) and he was very nice. HR spoke almost no English but communicated the best he could. We thought we had a later check out time and the next guests overlapped with us and he was very nice about the whole situation. The pictures of the place are accurate. This place is a little small for 2 people but if you're out most of the day it isn't a problem at all.