Frantz and Hilda were very helpful and genuinely invested in your comfort. They communicated quickly whenever we had questions. The apartment is fabulously located. It could be better equipped with an ironing board and maybe some type of guard rail to protect people from accidentally tripping down the ladder to the basement bedroom. That said, the bedroom was spacious and comfortable and we slept very well. We enjoyed the ground floor location and the courtyard and natural light the most. We did not cook since we had several events to go to prior to our daughters wedding at the Shangri La hotel. All in all a good stay!