Fabrice left my friends and I all the information written in the kitchen. There was some communication issues one both ends, we didn't know much French and he did not speak very much English. He was very understanding and found someone to help us communicate better with each other. The keys were placed under the mat for us because there was a delay in our arrival time and he had an obligation. Though he couldn't be there when we arrived, he called and made sure everything was good and that we were comfortable and said if we needed anything to call. It was a cute little apartment with an amazing view of Paris from the 7th floor, I would recommend it to a couple.