I was the first guest to this newly renovated place. I was very excited!
Everything was brand new but I wasn’t happy with the inconvenient of not being able to talk to anyone live and had to wait, sometimes hours or even days to get a response from this management company. From this experience, I definitely prefer to stick with Airbnb accommodations where I have direct access to the owner or single host. I would not feel comfortable in case if emergency, especially in a new country. They advertise response within an hour but that wasn’t always the case. The delayed in communication for hours or days made our trip not as pleasant as I had anticipated.
The common hallway leading up to the flat in the building felt a bit sketchy at first. You also have to walk through a set of large trash bins to get there, that was not pleasant.
False advertisement, you actually have to bring your own toiletries including TOILET paper because they don’t replenish after 2 days worth of stay. My family of 6 stayed for 8 days and we did not thought we had to worry about shampoo, especially hand SOAP and TOILET paper. There was only one bar of soap for 3 bathrooms. Was very inconvenient/unexpected and unsanitary, especially during a pandemic. Most places I stayed during this pandemic has more than extra soap/shampoo and hand sanitizer gel on top of that.
Also, no where to hang the hand towels in the powder bathroom. For a nice place, there was a lot of little forgotten details that made our stay unpleasant, unfortunately. The bathroom doors was hard/stiff to lock and unlock. A strong and capable adult family member was locked in for more than 15 minutes before finally getting it to open. After that, we never locked the doors, which was very inconvenient because we walked in on each other several times. When I brought it up, it wasn’t addressed or acknowledged until I pointed it out again. None of my concerns were addressed or met with satisfaction until I had one full day left out of 8 days. By then, i told them it was too late because I just made time out if my vacation to replenished all toiletries and got a screw driver. To unscrew the door, in case someone accidentally locked the bathroom door again. I had 4 young children with us. Also, if you decide to stay, there’s only one key to the flat entrance. Be ready to stay up late to let your other party in if you went out at separate times. I’m used to getting 2 sets of keys in the majority of the places I stay. Never got back to us about getting a second of keys, kept saying they’ll ask, but that was just to prolong enough until our week was up. Never got an answer.
Overall, was not happy with the response time or service in addressing our concerns. Nothing was done to make our stay better except, “sorry, that’s our policy.”