Left in cold weather to fix a power cut to the flat on our own which resulted in subsequent two days of freezing cold water to the flat. Surprised at the casual and unreachable host who offered no practical solution to the problems that arose. Often met with the phrase ‘I am not an electrician’ via text only. This is an agency who ‘manage’ many properties. Probably wouldn’t have met with any complaints had there not been such a serious issue with this property, which later transpired to have a broken down boiler, but in light of what happened quite shocked at the lack of management and service we received and unapologetic nature of the responses. Received a small compensation after much effort, agency deeply reluctant to make any semblance of an apology. They seem to hold themselves in high regard although not sure why. Just felt like a nuisance and a number on the books.