We exchanged emails prior to arrival because Eleonore was not going to be able to meet us. We arrived, were able to enter, and found the apartment to be clean and ready for guests, with cookies on the counter and a bottle of juice in the fridge. While we could not meet Eleonore, we did have a couple questions during our stay, and she answered them promptly by email. Overall, we had a great visit. We especially enjoyed the location (in a neighborhood near transportation, shops, and restaurants) and the giant windows!