I was really looking forward to my stay I had everything sorted and ready to go. However when my trip was cancelled within 24 hours of checking in due to COVID restrictions I was offered no refund at all. This was out of my control and despite talking with Steve to try and reach an agreement he still wouldn’t offer any refund. It’s a shame as I would have immediately re booked but he was not willing to. My communication before this was fine but it is worth knowing there was no consideration for the troubles and money loss this has caused me.