Natalia was very accommodating (our plane was delayed) and was there to show us how to operate the appliances, etc. We particularly appreciated that she responded to our SMS messages promptly. The apartment was very clean and as described in a great, very safe neighborhood just down the street from a small open air market. There are everything from pastry shops to butchers to shoe repair to perfume and clothing shops within a block. The view out the window every morning was wonderful.