Mai's communication was wonderful - immediate and detailed. Her mom checked us in - lovely woman who spoke excellent English. Her apartment is ideal. It worked perfectly for myself and two teens - the queen size mattress on the pull out sofa fit my son just fine, and having two toilets, including one up in the loft was ideal. The huge bathtub and large shower was needed after long days of walking. Mai had even had left some beer in the fridge and a bottle of wine on the table. Location was excellent as well.