The location of the flat was really good, also the house is very nice. Superficially, the flat looks as stated and there is good space for four people. There are three main reasons why, for the first time, we were not super satisfied but very disappointed with an AirBnB flat:
- It is an absolute matter of luck when and if Marie responds to requests. To five messages from us she only responded twice and never within the promised 1 hour. We gave her the time 6 h of our arrival before and got no response. Standing in front of the house we did not know how to get into the flat.
- There was no hot water for almost the whole time. Only the last day of our stay, the shower was repaired, gut in such a way that there was only too hot water and the temperature could not be regulated. This made showering impossible once and for all.
- During our stay, Marie promised to reduce the rent because of the cold water. Two weeks after the stay, she has done nothing although I reminded her several times. I requested the money from her via the AirBnB Mediation Centre a few days ago, but she has not yet reacted.