Louis’s apartment was dirty when I entered. He was very responsive and willing to clean it, but my experience was already negative. He said there was a new cleaning person. There was a panel missing on the floor that was not shown in the photos. I decided that I did not want to wait for him to clean it nor did I want to stay there so I canceled. I did not ask for a full refund I asked for a partial refund. I understand his point of view. Louis stated he depended on the money for income and could not provide a refund. As a host myself, the most important impression that you give is when someone first enters your home. If someone was unhappy with something in my home that I didn’t make sure was 100 percent what I promised when I agree to host someone, then for me I would provide a partial refund. But this has what Airbnb has become for most people, just a way to make easy money. They don’t really care if the person has a bad impression or experience. I’ve stayed in many Airbnb’s around the world for the most part having wonderful experiences, and this was a welcome reminder of in some cases, how this has become a simple business.