Polo was very responsive throughout our experience. The location of the apartments, only a floor up, is perfect on a busy, mostly pedestrian, corner in the heart of Marais shopping and food. We ate most of our meals across the street or around the corner. Our traveling companion, Diane, did most of her clothes shopping on our block. The beds were comfortable and the windows/drapes kept down the noise of the active, and quite safe, street below. We whole-heartedly recommend this apartment.