The communication with Pacale was great. She was very responsive to our questions. She provided clear instructions on what to expect and the on various items you would need to know about the apartment. The apartment was just as it's pictured. The best thing about this apartment is its location. You are located right next a subway entrance, and one street over from shops, restaurants, and grocery stores. The only caution I will give is the loft has a short ceiling, so if you are tall, you won't be able to stand up straight. We only slept up there, so it worked out fine.