Alexander was great. Very quick to respond to queries and very accommodating. We missed our flight so were a few hours late to check in and this was no problem for him. Our flight home was also very late in the day and he very kindly accommodated a later check out time for us. We found the place easy enough and it was exactly as it was pictured and described! It really is an amazing little place, everything you could need and a taste of true Paris. I would have stayed forever if I could! The only thing I will say is if you come from the Strasbourg metro station you may get an unfair impression of the neighbourhood as it is a little more downmarket however we found it perfectly safe at all times and the Sentier end is absolutely lovely! So don't be put off.