Raphael was super responsive! We got in very early in the morning and he was kind enough to accommodate. The loft was freezing cold- like crazy cold. There weren’t enough blankets for all three guests. There are many windows and our teeth were chattering. Raphael came over to assist (even though the World Cup was happening!) and provided additional blankets. There are many stairs yet we didn’t mind the exercise even with bags. The location is prime and easy to walk everywhere. The only item for feedback is the towels weren’t the most comfortable and the bathtub would fill up during the shower. It took about 30 mins after each shower for the water to drain. We had a great trip overall. Would stay again!