I booked Karen's place for a week. We found that the main bed was broken. I contacted the host directly after self check-in but he asked only my apartment address and didn't answer after. I tried using the broken bed carefully but it wasn't stable so i had to use a sofa bed in living room. Next day i contacted him again to fix the bed. He told me his technician will come to solve the problem but nobody contacted me till night. Even i sent a few messages more, I couldn't get any answer. So second day night, I canceled my remaining booking and found a new hotel.