Joanna was very kind and accommodating, arranging our transport from the airport and allowing us to leave our luggage in her office and change clothes (as we arrived around 9 am-- well before check-in). The home was unique and good for our family. As mentioned in other places the stairs are a bit challenging to navigate especially with luggage. Also we had to empty the dehumidifier almost twice a day. Even though no a/c the home was cooled by the stone walls effectively, even in the 90 degree plus temps we endured! Our teen sons were not a fan of the duvets so we suggest providing top sheets for the warm-blooded Americans. Loved the neighborhood!