Check in was terrible. They outsourced key pick up to a local grocery store. When I picked the keys up I just had a fob that got you through the entrance. There was no key. Tried calling the host but the number listed on Airbnb no longer is in service. You have to go to a third party rental agency that deals with the customer (in this case me). They took 2 hours to realize that the grocery store did not give me a key. Check in took 3 hours. 2 of which my family was in the cold. There were no amenities or toilet paper( they provided 1/4 to half of a roll) the couches were stained and dirty and there were dust bunnies every where. Comparable to a motel or hostel.