Key was not provided upon check in. Had to wait for the cleaner to locate the key. Had to wait on the steps with all our luggage while the host and cleaner figured out what happened. Finally, once we entered the apartment we were greeted by a HEAVY SCENT OF SMOKE which was interesting because the host assured me that the place was clean and smoke free. In fact, there was a cigarette burn on the couch in the living room. In general the apartment was not clean, lots of dust. It was bad enough that we decided to find a hotel and not spend the night. BEWARE the host has a strict refund policy and refused to refund our 3 nights even though we ended up not staying at all.