I found the 5 floors uncomfortable to climb and the lack of amenities required one to go up and down a few more times than I would have liked. Never met Sandra; but, the concierge was extremely helpful. Went out of her way to help. Sandra sent me the complete address 15 minutes from the time I was to check-in and that is not acceptable. Till then, I was not sure if she will cancel my reservation. All I can say is that the location was great. But, the place is not worth the price.