Our flight was delayed and caused us to check in a day later than we booked, our host would not let us check in when we arrived, despite the fact we booked the apartment for an entire day before. We were made to wait a few hours after our landing and once we were told to come to the apartment we were made to wait another extra hour to check in. The apartment is located in a popular area and close to the metro. The bathroom is not as pictured, the light was not working and the tub was damaged. There were marks on the wall and there were hairs left around the apartment.