Michelle was quick to respond and was a wonderful host--she manages everything from the U.S. and has a representative that will welcome you. We appreciated the wine, beer, and coffee that were waiting for us! It was a little challenging to have our 2 year old who wanted to constantly climb the stairs to the loft, but we made it work and I would definitely stay again with friends or just my husband! The location is amazing, too!!! Thank you, Michelle!