The elevator did not work for 2 days, which was difficult since this was a 4th floor walk-up and my mother has bone cancer and it was extremely difficult for her to go up 4 flights of stairs -- she was stuck in the apartment for 2 days until the elevator was fixed. A partial refund was offered by the host, but I have still not received it ( 2 weeks later). The host was not in the country and apparently manages several apartments using "agents" who let you in and then check you out upon departure. The building, while in a good neighborhood, was run down - it appeared to be subsidized housing for the elderly. This was my first Airbnb booking and I would really hesitate to book again given my experience.