We didn't meet Charlotte upon arrival but she made sure we would know exactly where to go. Everything was prepared nicely for our arrival (including towels!). It took us a moment to find the toilet as it is in a room separate from the bathroom, but no problem at all. There is a nice little bar just around the corner as well as a delicious bakery. Public transport is a short walk away and you need about 20-30 minutes to the city center. Thank you, Charlotte!