The apartment which was arranged for us was not cleaned after the previous visitors. We have seen a short notice from the owner with a different address only when we have already arrived. It was done with no previous discussion on the day of arrival 20 minutes after the check-in time due to the cleaning problems. We got the chance to see these problems ourselves, as we have already arrived in a dirty place completely exhausted after the night bus.
The new address given to us had no information on the entry codes which made us calling to the hot line several times. The staff answered my calls, but each time it was a different person which gave the impression that our issue was not considered as being worth of a special supervision.
I called twice for the entry codes and once to find the exact place guessing if there was any mistake in the apartment number. A contact person had no clear understanding of the location asking us to wait more. After the situation occurred no person has excused or contacted us on behalf of the management. I was disappointed.