My visit to Paris from August 17-20, 2018 was my approximate 20th visit to this magnificent city. But it was a first visit to the city having both my children and grandchildren with me. For this reason, we scrapped plans to stay at one of the city’s many spectacular, well located hotels to have what we expected to be the experience of “living in the city” in a beautiful apartment in Le Marais rented through Airbnb and your management company. What a horrible decision it turned out to be on every single level: • Arrived at the apt after an exhausting day of flying all night and touring all day, only to have to wait outside till someone with a key showed up (despite a specific appointment to meet the apt representative). • Once we finally got into the bldg Lobby that day and hadn’t yet made it to the apartment, we were immediately greeted by residents who lived one floor below us. They warned us of two things out of the gate: (1) the elevator would get stuck if we put anything other than one piece of baggage in it; and (2) they literally begged us to be quiet as they were sick and tired of the renters keeping them up late at night or waking them early in the am. They approached us a second time during our stay to again ask if we could be quieter. Their requests made us feel guilty just walking in the apartment. • We finally made it up to the apartment with the Sweet Inn représentative only to learn that one of the bedrooms had only a fan and not an air conditioner. • A few minutes later, my granddaughter got into the shower only to learn the shower drain wasn’t working, resulting in a small flood in the bathroom. We called the representative. They sent someone to fix it, which was unsuccessful. They had to return the following day to attempt to fix it again, which was again unsuccessful. This meant we were essentially all sharing one shower in a three bedroom apartment. • On the first night we learned that the only way the front bedroom air conditioner would work was if the window was opened. That translated into three nights of booming noises (screaming people and traffic) as if our bed was smack in the middle of Rue de Rivoli. • The couches in the living room were horribly stained, making us uncomfortable to simply relax all together in the living room once we had showered. And the rugs were ratty and dirty. • On the day we checked in at the Sweet Inn Office, we sat with one of the representatives as she wrote an order for a car service to take us to the airport on the date of our departure (8/20). They never showed up and Sweet Inn said they had no record of the order. • On the way to the airport our family did...