Emilie has a nicely decorated appartment that is well located, close to a metro.
We felt quite unlucky about the conciërge service. When we arrived apparently the location to pick up the keys had changed (we missed that message). When we arrived at the correct place the code didn’t work. We sent a message via Airbnb but this wasn’t answered for almost an hour. After searching we found a phone number which helped because we almost immediately received a new code. That one worked. The appartment was fine apart from the lack of warm water. We communicated this to the conciërge who asked us some extra questions but then didn’t communicate or do something about this. After that we received a message that the location for checkout had changed (20min walk from the house). We were suprised and the day after we received a standard massage that the checkout location was at the usual place. I gave them a call where to hand in the key and they said the usual place was closed in august. This was strange as I had been there 3 days ago. Eventually I could hand in the keys here and it was all fine.
We had several experiences with airbnb and this went all well up till now with communication. This is the first time with a conciërge service. Personally I wouldn’t like to do it like this next time. I prefer personal contact with someone.