The property is average in one of the best location possible in Montparnasse area. However, the concierge “hostnfly” that manages the property is one of the worst i have ever had to deal with.
The checkin process was bit confusing but what made it worse was the way the host responded. keyCafe box that they were using for my checkin process was broken and needed a restart (did not know this in the first place). I left a message and was contacted only after 10 minutes. And then they lady on the phone mentioned it was my fault because i did not wait long enough. Plus i had to figure out that their box was broken and required a restart.
Then i was given information about wifi as follows “scan QR code”. Literally just that. Which QR code? Where can i find this QR code? Nothing was provided. And when i called them the customer service lady did not know what yo do and asked to troubleshoot on my own. The wifi issue did not get resolved for the 6 nights i stayed there.
Finally, I knew this was not a good host was in the way they responded yo my request for a fan. The property does not have AC and the week I spent in Paris saw heat wave with temperatures above 100 degree Fahrenheit. When I messaged them requesting for a fan, they messaged me after 2 days. And then they mentioned “we have 100s of property to manage and we cannot send individuals to deliver fan at your property” . I bought a fan from nearby Darty and used it for the week.
Extreme poor hospitality. I would not recommend anyone to stay at this property.