Unfortunately, I couldn't arrive at the place. I spoke with the host, and they seemed able to help me by refunding me three days, and I was willing to pay one day. However, the hoster refused to refund the partial reservation and charged me fully as I would stay. I understand policies, but we are humans, and I have also lost so much money by booking my flight. Johana and Michae could help by refounding me at least 50% since I have never arrived at their place. And they could re-rent the home. This is the best way to know the type of people running a business. The host makes policies, and it is possible to change that in cases like mine, but they didn't. So bad. I would never make a reservation with them.