Amel is prompt and kind with responses. Despite some adversity upon arrival (person sleeping in the hallway and the initial shock at how small the "apartment" was), we had a great time exploring the city. The metro stop is 600 feet from the lobby door. Don't forget an adapter and plan to eat out - there is one tiny stovetop and a kettle. And YES, that endless combination of digits and letters IS the wifi password. It might be worth mentioning also that the bathroom is located in the hallway, and it can be a bit hard to open so it's best not to leave it to the very last minute 😂 (learn from my mistake)