To be fair, the accommodation itself was fine. It was exactly as advertised. However, the staff was terrible. The reservation was arranged to be handed over earlier as there were no guests before us. They just didn't send us the key box code. I tried to contact them, via sms, messaged via Airbnb, called 10 times, the phone I had answered was not available. Then I called Airbnb, who reached them after almost an hour. Meanwhile we were standing there with 5 small children, freezing. Turns out they had sent the information to another client.
If that wasn't enough: the electricity went out on day 3. I started calling them at 9:14 pm. Many times. No one answered. I wrote, messaged again, tried every channel to contact them. No answer. Then I contacted Airbnb again and they got back to me after more than half an hour. I got a call from someone who nervously lectured me that it was ok to call them after 10pm? I ask them if it's okay to call them at 9:45pm on all channels saying I'm in troubl