Despite some confusion (on my part) re our arrival time, Berit was accommodating and gracious. We did not get a chance to meet her during our week at the apartment, but she was easy to communicate with by text. The apartment is lovely, spacious, comfortable, and well equipped, but best of all is its location. The neighborhood is great to walk in and explore and is within walking distance of many great sights and museums. Most everything else is easy to get to by metro. It fully met our expectations, and we're glad to recommend it to others.