when you rent an airbnb in a city like Paris, with international guests from all over the world, the minimum requirement would be to speak in english, so the communication was poor to begin with.
Then the check in, forget about it... writing a poem only because i arrived 30 min earlier just to drop off my bags. Having the check in at 6 pm aint ideal, and it's not the best to have to walk around paris with your luggage until the evening just because the check in is so late.
Need to have much better flexibility with clients and improving the communication is equally important.