I am a first time user of Airbnb, My wife and I were super worry about how it works out, after reading some horrible news about Airbnb, but after we checked in Ben's apartment, we love everything. Never had a chance to meet Ben in person, but he is super helpful by contacting him by Airbnb mail. Great communication. We travel with a 16 months girl and everything just perfect. Perfect location to get our daily supply, subway just right in front of the house. I highly recommend it :) , my wife already asked me to book this apartment again for the trip next year.