Lack of sincere care. We live out of country and due to France, WHO, etc. COVID19 warnings, we were forced to cancel. We paid in in full, in advance. We asked for a credit/refund, but and did not receive a response from the host. Instead, host did not communicate, kept all monies and did not provide a credit. Given the global circumstances beyond our control, we feel there was no kindness nor understanding by this host. Instead there was greed.