Unfortunately, we had the same experience as some others who have stayed here. We arrived in Paris early so I asked the host if it would be possible to come earlier than the check in time. She checked with the people leaving that day and said we could drop our bags off after 9am, but the flat would not be cleaned until later. Wonderful. I definitely didn't expect the flat to be completely ready that early, but was happy to be able to drop off our bags. We arrive at the apartment and I go to open the door the handle breaks off. I can't open the door. I message the host and she says someone will be by in a couple hours to fix it. We leave our bags outside the door in the stairwell (seemed pretty safe) and went to get something to eat. I'm not too upset at this point. Things happen and we arrived much earlier than the check in time. We come back in a couple hours and the door knob is still broken. We are again told it will be another hour or so before it gets fixed. It is about 1pm at this point and the check in time is 2pm. Ok, getting a little annoyed at this point since the flat still hasn't been cleaned yet either. We come back around 2:30pm and it is still broken and we can't get in. We still in the stairwell messaging the host. She says she can't get a hold of the guy who is supposed to fix the door knob. One of her neighbors walks by and we explain the situation. She tells us that she has seen at least two other people in the same situation as us in the past year trying to get into the flat! As she leaves she tells the guy who is supposed to fix the door knob (apparently he lived a couple floors down) that we are waiting. He finally comes up and fixes it and we get into the flat at about 3:30pm and it still hasn't been cleaned yet. We leave again being told it will be cleaned in a hour. We come back at 4:30pm and they are just finishing up cleaning. We finally are able to get in around 4:30pm!

The flat is very nice and in a wonderful location, but the logistics of having it ready for the next guests needs to be worked out better or not book it back to back. Host offered to refund 50% of our first night for the trouble. Have not received it yet, but hopefully that comes through.