The accommodation was clean and in a great location. However, I was disappointed with the customer service we received.
When we arrived at the accommodation, there was a mix-up, and someone else had already checked in with the cleaning staff. When I tried to tell the customer service representative, they ignored my calls until I proved via text that there was another individual checked in. They did not attempt to compensate me for the inconvenience this caused. Additionally, an hour later, the electricity stopped working. Again, I did not receive a response until after many attempted calls and texts via WhatsApp. Lastly, I attempted to check out one night early. The day before my desired check out, I messaged the company multiple times during the day and in the evening on WhatsApp. I attempted to call via WhatsApp, too. I did not receive a response, and I did not have clear direction on how to check out. I would’ve liked to be compensated for the night I did not spend in the Airbnb, especially given all the problems. Again, I submitted this request and have not received a response. I found this behavior unprofessional. A refund for the night I did not spend in the Airbnb is the least they could have done to compensate me for the many inconveniences.