The studio is small, but very well equipped, with a pleasant view, clean and well located. Yet, I had a terrible experience with the agency who is managing the studio. They told me I could check-in at 5pm and gave a code for lock where I could get the key using a code. When I arrived at 5:30pm, the key was not there. It was annoying, because I did not have much time to do the check-in, as I had meetings in the evening to go to (and because I was carrying a heavy suitcase, I could not just go to my meetings and come back later). When I called the agency, it was difficult to get someone on the phone. After several attempts, someone promised to call me back but never did. I called again and was hanged up upon; etc. In the end, the agency was of no support at all. I only accessed the key after more than an hour waiting outside the building when a neighbor let me in (the cleaning lady was inside the apartment and gave me the key). The other issue is that the studio is on the 6th floor. The description on Airbnb mentioned that there is an elevator in the building. Yet, to use the elevator, you need a key, and the key I was given did not work. I called the agency about it multiple times and sent countless messages. They pretended no to know about the issue (but I heard by speaking with a neighbor that at least two people who stayed in the studio before me already had the same issue). Then, they asked me to go get a replacement key in some store miles away from the apartment. I had to insist that it was not my job to do so, and demanded that they dropped the key in the lock nearby the studio. It took several messages and a few days for them to accept to do so. And in the end, they told me that the replacement key actually did not work and that I would just not be able to use the elevator at all during my stay (I was upset by this, but I was glad I had not agreed to go to that distant store to get this so-called replacement key that proved to be non-existant).