My stay overall was pleasant but next time I will do more research to make sure my host is local.
There were a number of issues ranging from no wifi for 19 days, moldy shower curtains that were replaced days later, a mattress that was stained with god knows what bodily fluids which my family and I ended up buying product for and cleaning ourselves. The bed sheets were stained and old. The blanket provided were stained and dirty. There were no clean towels. All towels provided looked and smelled like they had been used for over 5 years. We had new clean ones provided, after much back and forth, a few days later. There was no TV the entire stay. (Over a month) Every time I had an issue I was the unreasonable guest. It just felt dirty. Luckily between my parents and myself we cleaned and accommodated ourselves. But this apartment was not turned in a clean and sanitary condition at all.
I didn’t get up and leave because unfortunately I was in a foreign country where prices were super high everywhere during the end is December and I couldn’t change my plane tickets.
The apartment itself is very comfortable in a very convenient location. Working washer and fully functional kitchen. And Paris is heaven. But traveling with my parents and two year old, I think customer service could’ve been better and the harassing responses from the host were not pleasant.
Do your research. Find a place with a local host that can help you out right away. If a place is dirty or previous comments about a property hint at its uncleanliness, take it for what they are saying and leave or find another place.
I have stayed at various other Airbnbs around the world with zero issues. This has been my only negative experience. Luckily I had my two year old daughter and my parents with me and we were in Paris. But it was really, really frustrating.