Diego had someone meet us when we arrived, which after an international flight and baggage claim, ended up being later then we hoped. His assistant waited a bit, we were told but left since we hadn't showed. We then had to put an international call in and sit until he could come back again. It was probably less than an hour, but, having to wait at all, with all the bags and after 9 hours of travel, was frustrating. If Diego is not going to be there, I suggest a lockbox so that guests do not have to be burdened by scheduling and waiting at all, but can come and go at their convenience. The apt is cute and exactly as shown in pictures. It is definietely smaller than it looked and couples, taller girls and larger guys should ay attention to the loft for sleeping, as the space is quite small and the ladder up was very flimsy. It served us great for the first day in that it was literally across the street to the Metro, so our Versailles trip began easily and smoothly. The downside of the location is that you feel very much in the belly of Paris. It is not exactly what we had hoped for in our planning of Parisian accommodations. We moved on after 3 nights which was more than enough for us. We were happy to have that more gritty locale bc it was so different than the rest of our trip so it gave us an experience. I think anyone staying for school, it's perfect for. The apt seemed to be well equipped with the essentials, however we did not cook once, honestly. The towels provided were more like hard bath mat towels, until we found 2 spares in a closet which were not too much better, truthfully. So, I suggest you bring a towel. Finally, on our last day, we had a bit of a frustrating situation. That morning, Diego told us a different time for check out than what we originally agreed to. We had inquired and actually booked after he confirmed we could check out a little later. Since we had each of our days planned out, having to move early and then wait to check into the next spot certainly affected our day. It turned into a lot of wasted time and back and forth with him, sitting by the computer emailing, waiting for replies, etc. Ultimately he emailed back and said we could stay but we had already packed and were frustrated to have lost out on our plans for that day at that point, so we left early as he'd asked. All in all, it served it's purpose. The trip was more about the sites and being out and about in Paris, anyway. But, when even that was affected our last day, I cannot say I would ever rent from Diego again. We adored Paris! And if it is just about a place to lay...