We appreciated the convenient location, the comfort with the air conditioning, and that the apartment was clean. We communicated with the Hatch team after our arrival that the Wi-Fi was not working properly and kept dropping our connections - the two network connections they provided appeared only sporadically as options - and this made it very difficult or impossible to access our travel information and ticket details from the apartment or to plan for our visit. We also communicated on our first day that television could not access any channels and was not working properly and that there was a strong sewer smell coming from the shower drain in the back bedroom. During our stay, we kept a towel over the shower drain in the back bedroom to contain the smell and allow the use of the bedroom without being overwhelmed and we all used the second shower. We did receive a response to our first message letting us know that they would send someone to remedy the issues, however, none had not been resolved by the end of our three-night stay. I did message the team again after we checked out and with three days after our departure we have had the courtesy of a reply.