My review could have been five stars, if only the office of SweetInn had responded to our requests and acted upon our minor complaints during our stay here.
First of all, the great parts: the location is five star, close to anything and everything and very convenient. Also, as other guests have mentioned, the beds are really comfortable, the sheets are clean, the towels soft. The space is very nice for families. So far all good and if this is all you need, then go for it!
But... when we arrived we had not received the codes to get in. It took several phonecalls and messages to finally get a person on the line who gave me the codes to get in.
After settling in, I noticed there was no coffeemachine (it was advertised to be there and is also shown in the photos), and I reported that and asked for one to be brought in as soon as possible. After a note saying 'let me check with the local office', I never heard back. However, after one day, I received an automatic questionnaire about 'how was your first day'. I replied to that and repeated the coffeemachine question as well as mentioning a few minor issues to the appartment that need attention or even fixing. Guess what? No reaction at all. One night before we left I got another automated message about the possibility of luggage storage, but all through our stay not a single sign of a real sense of hospitality.
Normally I am not the type of person to complain about small things in holiday appartments, I'd rather fix them or ignore them. However, for this price range, I expect more cleanliness and also more attention to detail and maintenance. So here goes the list. Some of it is minor, but all together it made me choose for three stars instead of five, especially since nothing was done about it after I mentioned.
Hopefully the managers of the Sweet Inn appartment will take it to heart and the next family or group will benefit from it.
- coffeemachine is missing
- not enough spoons for the amount of people
- no lids for three of the cooking pots (only one lid)
- dustballs behind doors and under the beds as well as a layer of dust on the bookshelves in the living room (implying only a moderate cleaning job)
- a broken window-mechanism (the one in the living room closest to the bookshelves does not open or close properly anymore)
- tv installed on the Hebrew language (so it was very hard to reset when one is unable to read it, we finally made it)
- network (Quite weak. We found it improved when the guests in the appartment above left), streaming a movie was not possible the first few days.
- The drains are clogged, leading to blockage already after one person brushes her teeth and uses a bit of water (this was the case in the main shower, in the sink in the main bathroom, in the small sink in the main bedroom and even a bit in the small shower)
- the plugpart for the lamp in the bedroom with two single beds is broken off, so no possibility to plug in the reading light at night, only option was the very bright main light.
- one light in the big bedroom seems broken
- some of the curtains are hanging a bit loose and need fixing on the rail (which is there, it is only a five minute job and some tools)
- the sofabed in the living room is not a great sofa to sit on, it totally bends down on one side.
So yeah, all in all, it did not spoil our mood and our holiday in Paris, but it did influence my review a lot. I hope it is helpful, I hope next guests will benefit from the action that will hopefully be taken after this review is read.