The host had given instructions for entry agreed as 14.00.
We arrived, tired (after a nightmare journey) to find no key. No call from Michel to warn us not to apologise for the incinvenience and when we called him he said "I'm running late I'll be there in 5 minutes and it will only take 15mins to clean the flat, OK?" It was not ok. He arrived 15 minutes later and it was almost 15.00 before we were able to leave our belongings securely and go in search of lunch! (Also if it only takes 15mins to clean the tiny flat how can he justify £17 cleaning fee!?!)
When we called re wifi not working he said he was in a meeting he'd call back later. I said "please don't as this is our anniversary please just text us the correct network provider and password" he called and left messages, texted 3 different providers none of which were in "available network" list (which I had sent him a screenshot of) He then said well wifi is not included its an extra I provide (I had included wifi as a must have amenity when I was searching for apartments) then said no one else has ever had a problem, I can only guess that you are typing an error when you input the password. I explained that I cut and pasted his text, and sent a screenshot of the message saying "wrong password". In the end we gave up and paid our UK provider a daily rate for 3G. We are regular Airbnb users and have always received and given glowing feedback. This was NOT a good experience and Michel did not appear sincerely sorry to have not had the apartment ready, as he made no gesture of compensation not even a bottle of wine or a cake to say sorry. His attitude came across as flippant and disinterested