Kate was there to welcome us and even waited for us because our train was late. She wlked us through all details and there was a brochure to help. She had a bottle of wine waiting for is and food stocked in the fridge. They were kind enough to let us use their gadgets including a I pod with music , I Mac and other stuff. We loved the place and area so much that we never wanted to leave the place to go see paris. The place is much bigger than how it looks on the photos. Every positive word on other reviews is a absolutely true and even more. Acess to the metro and RER is super. We will absolutely stay there again