What a HORRIBLE experience. I was traveling with my mother for her birthday and upon arrival we were meet by a "concierge" who showed us into the apartment. The apartment is up several flights of narrow stairs which is difficult with luggage and I noticed exposed wires upon entering the landing of the apartment complex. Upon entering the apartment, the concierge was unable to get the lights to turn on. After almost an hour sitting in the dark (as one of the windows was broken so we could not open it to get street light), she asked me for assistance in trying to fix the problem by switching on and off some breakers, which seemed dangerous, but I tried to help. When that did not work, she continued to communicate with the "host" via text messages only to tell us that he was unable to assist and that he would send someone "sometime" the next day to fix the problem. When I asked when someone would come, she said she did not know and that they would just come in to the apartment the next day. I responded that my mother and I had things planned and could not just wait around for someone to come and did not want someone coming into the apartment when we were not there. She said that was not her problem. I also stated that we did not feel safe staying in an apartment with no electricity and no idea what the problem was as it could be a safety/fire hazard to which she responded that I should go out and get a glass of wine and just deal with it since I was in Paris. I told her again that it was not okay to stay in a dark apartment with no lights, no power, etc and she said she would go by buy us some candles. I asked if the host could arrange other accommodation for the night and she said that he said no, that he was unable to do anything and would fix it the next day. After again pressing the issue and the safety of the situation, she said that he "offered" to give us back our money for that night only, but would not arrange another place to stay. She then said that there was nothing she could do and that we would need to take it up with Airbnb if we were not happy and that she just wanted to go home. By this point, its had been over two hours of sitting in the dark and it was getting very late. I told her that due to the above, we did not feel comfortable staying and would be leaving the apartment. I spent the next hour at a McDonalds with my mom trying to locate alternative sleeping arrangements for the night. The overall experience was horrible. I have never been treated in such a way before by a host and I have booked several accommodations through Airbnb. The complete lack of customer service and care almost ruined the entire trip for us. I was forced to find and book new accommodation which was incredibly inconvenient and costly. I will say that Airbnb's response did help make up for this host's complete lack of kindness, customer service, and overall lack of hospitality.