After 17+ hours of flight, we finally arrived to the place at 3:40pm and turns out the place is not cleaned at all. It was very obvious and clear that check-in time is 15:00 and I told the host I’ll be arriving around that time.
Food particles and junks are all over the place, bathroom is so stinky that I could smell it the moment I opened the entrance door. Used towels are all over the place and bed has so many stain that I first thought it was some kind of design.
I talked with the host on the phone and she kept saying “ the cleaning lady is in front of the building, put the key back and leave the place so that she can clean the place.” Was I not supposed to be there? All that she cared is where the key is. No explanation and no care at all.
I still don’t know and haven’t been told why the place is not cleaned at that time.
I quickly booked another hotel, but it was very last minute so it was quite expensive for what It was and I didn’t have much choice.
while the host did nothing,Airbnb support team is very helpful and catering. They did their best to resolve this disaster.