Penelope cares about your visit and sadly, I didn't really need that much help as I was busy most of the time for work while I was there. When I saw the stacks of guide books in multiple languages, I knew that Penelope wanted to make your visit as welcoming as possible. Very quick and responsive with communications and Penelope made it a point to meet me when I checked in, though she even made a contingency plan for me to get the key into the apartment if I showed up 30 minutes early (which i did). Hopefully, next time I'm back, I'll spend more time. I didn't even revisit one of my favorites, the Promenade des Plantes....couldn't find the access to it as I was smack in the middle between access points! Merci Penelope au bientot!