This was the worst experience we had with any landlord on AirBNB. What we thought was polite to call and let her know we were running late, she reacted by screaming on the top of her lungs on the phone instead of being cordial. We absolutely did not pretend about traffic, we literally were stuck in traffic for hours in Paris. We did not appreciate being yelled at as if we were children, talk to us like adults. We apologized but she was irate. If this is how you treat your tenants then you are in the wrong business. Perhaps, you should install a key lock instead of waiting on your guests, things happen sometimes that you can't help.