Nelly was an amazing host, incredibly communicative and always available. I was supposed to arrive late when she had another appointment and she made sure everything was taking care of while apologizing she couldn't be there. In the end I was early and my check-in was perfect, she gave me a metro and city map and explained everything. The apartment was incredibly clean, the bed really comfortable, and the location is just perfect, in short the ultimate "real Airbnb" experience.