Mallory organised for a butler to give us the keys however due to a miscommunication he didn't come at the right time and had to leave the keys in the indian restaurant nearby and it was difficult for him to help us find the place when we got lost. The flat was located on the ground floor which impeded our privacy at times as it faced onto the courtyard. The shower door was broken, and during one of the showers the hot water ran out. That being said these issues were quite small and we had a great stay as it is a very cosy room, very very well located and felt very comfortable. Perfect for a couple. We really enjoyed our stay and it felt like home. Would definitely recommend it.