Let’s start with the towels, or the lack thereof! Zero towels in the apartment on the first day so we used a hairdryer to dry ourselves. No toilet paper, so we had to buy our own. No big deal if not for the subsequent horror show. On the second day we lost the keys. Yes completely our fault, but it was not dealt with professionally. We called him at 10pm and he refused to come to deal with the situation. Only after begging not to be left on the street did he relent. Upon arrival he claimed there was no spare key and gave us a baloney story about airbnb refusing to let property owners have spare keys. Then he brought his friend in to change the lock and they tried to charge us €1400. We asked him to pay for it and make a claim through the Airbnb claim centre. He refused to do so, and effectively held us and our property hostage. The €1400 quickly dropped in price and we eventually settled on €500 because we were on the verge of tears. The flat is nice, but it was a bad experience.