Mr. Dore was there waiting for us the moment we arrived even though our flight got in very early. He had snacks, and a lovely bottle of wine waiting for us. He has a detailed description packet for how to use the appliances in the apartment, which is a good thing since we don't speak French. :) The apartment was so lovely! I was afraid the apartment might be cold but the heaters (radiators) did a fantastic job of keeping us cozy. The beds were remarkably comfortable. We were pleasantly surprised to see a second toilet downstairs as we were under the impression there was only 1. My favorite part of the apartment was the huge beautiful windows that let in gorgeous light AND the Nespresso machine. :) My husband would say his favorite part was the TV projector and the bakery across the street. We felt at home and found everything we needed. We are a family with a 16 year old daughter and the space was just perfect for us. This apartment was definitely a highlight of our trip. 5 stars!