While I didn't have the chance to meet Mathilde, she was right from the start incredibly responsive and helpful with queries I had. When we arrived, we did struggle with opening the door but a quick call to Mathilde and she told us the knack of it! A fantastically located flat which was just perfect for us. Clean, modern and clearly well looked after by her team. I wouldn't hesitate staying here again not recommending it to friends and family.