Well, what can I say other than mediocre at its very best. On our arrival, we found that the cleaning person was still there at 4:30pm, when check-in was a 3pm. We waited in the stairwell for 45 minutes for her to finish up. She didn't speak any English and our host did not respond to our messages to find out what was going on. They didn't respond to us for nearly 2 hours.
The place is cozy, and by that I mean tiny, but if you are going to be out and about most of the time, no worries. The neighborhood is not great. It is about 200 yards to the metro station which is nice, but everyday on the walk to the metro we passed 3 prostitutes. Everyone has to make a living, so no judgement, but if you are planning on traveling with a child, you may want to take this into consideration. While we didn't feel unsafe, we definitely felt the need to be on guard and perceptive our our surroundings.
Something to very alert for is that the while the check-in email tells you to leave your key in the lock box, they didn't tell us that the key had a badge to bypass the keypad code to get into the building. This resulted in us arriving one night after 11pm and not being able to get into the building. We were fortunate that a good samaritan from the next building helped us find a tenant in the building that came down to open the door for us, but only after being stuck outside for 45 minutes in the cold with our 2 year old. There were absolutely no instructions that the keypad would be deactivated at a particular time of the evening. We trying desperately to communicate with our host, but they did not respond do us until 9am the next day. There response was that you should have taken the key with us, even though I showed them that their own check-in instructions to leave the key in the lockbox. While a host is not obliged to be at our beck and call, they need to be observant enough to know when there is a dire situation happening and do what is necessary to help.
They did not take responsibility for their poor instructions and in turn put the blame on us. Not cool at all. I have stayed in many airbnb's over the years and this place ranks as 2nd worst overall. Had the host been more sympathetic or apologetic for the mishaps, I would feel so bad about our experience, but instead they brushed us off as if it was our fault and too bad for you.
Please think 2 and even 3 times before choosing to stay here.