From the start the lines of communication with my hosts were wide open and they always responded most promptly to my questions. My host met me at the apartment as arranged, she was very helpful and showed me everything I needed within the fully-equipped apartment. There was no problem with communication as I speak passable French. They also provide really useful guides to the immediate area-- shops, supermarkets, decent restaurants, maps-- in both French and English. The apartment itself is well maintained if a little snug (great for one person or a couple), and very quite and peaceful so you can get a good night's sleep after wading through all the massive crowds and din of Paris. Murielle was also very accommodating when I asked for two more pillows for the time when I would be joined by my family. The apartment is well located to live like a Parisian!