I have been an AirBNB user for many years and this is the first time I am not leaving a high review so I will try to be as fair as I possibly can.
Pros:
- the unit’s building entrance is literally right next to the metro entrance. Very convenient and you are about 20-30 mins away from main attractions.
- there was a person who met us at check in who gave us a quick tour
- there are 3 grocery stores and many restaurants within walking distance
I agree with other reviewers that the entryway could use a light, but I did not feel unsafe in the premises, only inconvenienced with grocery bags when I had to hold up my phone flashlight to find the keyhole to open the door. It is also next to a very busy street, so a light sleeper could benefit from some ear plugs and eye cover because of the bright flashing ads coming from the grocery across the street.
My low rating is because of a few things that I found inconvenient and unprofessional from the unit manager.
1. We received a message that someone would enter the unit mid day. We said we were ok about this but did not realize that a family of 3 were coming in and getting a walk-through of the place. They were there walking around for about half an hour while we were eating lunch, it was a bit awkward.
2. My husband told the owner that the shutters for the windows were not coming down, and we were kept awake by the bright flashing lights from the ads from the grocery across the street. The owner said he would let us know when he can send someone to fix it. The next day I was alone in the unit and someone knocks and enters the unit using his own key. Fortunately I was dressed and not coming out of the shower, etc. He spoke no English but with a translation app I calmly told him that we were not told he was coming. He was very apologetic and I did not take out my frustration on him, but I told him that if he is not able to fix the window in 30 mins then he can just come back after we checked out the next day. I messaged the manager and he said that he forgot to message me. I was upset but at this point I was not going to give a fully negative review, as there was no harm done and we are all human and make mistakes.
3. My negative review is because they messaged me after we checked out, saying that we owed them €90 because we broke the soap holder in the shower and had lost a piece of their coffee maker, and that was the amount for the repairs needed. I told them that the soap holder was already broken when we arrived (there were only two glue spots on the wall), and that we had never used the small coffee maker. I felt that this was very shady as €90 was a huge amount for replacing a stick-on soap holder and a small coffee machine and told them that I refused to pay and will report to AirBNB if they pursued the charges.
I hope that you find this a fair review, and that the managing company GuestReady will be able to make improvements with the people who were directly responsible for this unit.