Cleaning should be at the base of the hospitality. Unfortunatly the bathroom was not clean at all (a lot of dust above the light, the fan and behind the toilet).
The hair found in the bed are the last proof that nobody pass to check and clean properly a very small place.
Towels are not enough as there is nothing to air them. (No hooks or rail)
Once we arrived, there are 5 floors to do with the luggage without an elevator and no bottle of water in the fridge, which would have been appreciated.
Sugar and coffee and tea bags were missing as well...small things that make a big difference.
Last but not least, if some problem occurs guests expect an immediate response or at least an apology which we did not receive from the host.
Airbnb support has been excellent to manage the situation and helped us a lot