Piccarda was very helpful. She was communicative and quick to respond to our messages. She picked us up from the bus station as it was cold and rainy the day we arrived. The room was nice with a separate entrance from the street level. While I wouldn't recommend this room if you are a late-night person (they have a young child who sleeps in the next hallway near the shared bathroom...they did make this clear in the instructions), I highly recommend these hosts. Very nice location and helpful hosts.