I tried really hard to avoid writing a review like this, but I had a big issue with pests (silverfish) in the bathroom. I noticed them my first week there, but did not complain because I reasoned that I knew I was staying in an old building. I just handled it by killing a few every morning, and learned that keeping all things off of the bathroom floor, for the most part, prevented them from showing up. The pests became really bad as it got warmer out (I stayed over a month). When I started skipping showers because I noticed the heat and humidity drew them out, and I could no longer be in the bathroom without shoes, is when I decided it was time to contact the host company. They responded fairly quickly and said they would send someone out on Monday. I complained on a Thursday night. Monday came and went, no one ever came. I contacted them twice throughout the day so I could know when someone was coming. My messages were ignored. I followed up several days later, and they were slow to respond. Long story short, I had two weeks left of my stay, and no one ever came to address the issue, despite my attempts to get the pests resolved. Horrible communication and handling by the company of the entire situation, and I'd argue very unprofessional. They have tried to make good with me only after the fact I involved Airbnb and my stay had been concluded. Now I have their full attention which I can assume is because they know I have the ability to write this review.
My experience during check-in was also unorganized. I showed up early, so I didn't mind waiting for the place to be cleaned, but they stayed cleaning past my check-in time, came early to start cleaning before my check-out time, and when I got the keys to the building, I had to contact the host and wait for info on the passcode for the building and how to use the 3 keys for the apartment door because there were no instructions shared upon my check-in.
The neighborhood and location was superb, and it's the only good thing I have to say about this place.