This is long, but If you even want to rent for Pacha, you will want to read this.
We rented an apartment in Paris for 2 adults and a baby. Before renting the place, I sent message to Pacha inquiring if she would have crib and high chair available, that was deal breaker for us since we have a 11 months old baby. She said yes. A few days before we travelled, I sent a message to Pacha reminding we would need those 2 items upon arrival.
When we arrived at the Airbnb at 3:30pm (check in was at 3pm), there was no crib and high chair, the entire house was dirty: hair all over, bed was not made, living room furniture was set up as a bed that someone was sleeping on, used towels were hanging on the doors. Clearly place was not cleaned from previous guest. When asked Pacha, her response was “it’s our fault, we showed up early”, even though we arrived past the agreed check in time (I have Uber receipts to prove time of arrival).
We were exhausted and just wanted to shower and take a nap after almost 20 hours traveling, but we couldn’t because we had to wait for the service to be done.
One hour after we arrived, the crib and high chair arrived and almost 2 hours later a cleaning guy wearing a scooter helmet showed up in our door with no replacement towels, bed sheets or cleaning product, I have no idea how was he supposed to clean the space considering that it’s a shoe box and there’s no storage space there for those… anyways, we decided to leave the apartment and let him “clean”.
When we came back home, the cleaning guy had set up the crib without a baseplate and mattress instead it was a down blanket which I would not have allowed for my baby to sleep on due to risk of suffocation. When I sent a message to Pacha inquiring about the crib mattress she literally told me to “stop harassing her”. When I told her that was not my intention, she said she meant to send it to another tenant. My thoughts are: she either regretted sending it to me and said that or another person that rented another one of their units was also having issues - I wouldn’t be surprised it was the latter.
2 days after we arrived, the entire building amenities power was shut down due to major construction happening directly below your apartment, for 5 out 7 days the front door stayed unlocked (day and night) and there were no hallway lights, the stairs were so dark that even at day light we had to use flashlights. We felt extremely unsafe there!
Unluckily, My baby got sick and she could not sleep because of the amount of drilling and hammering noises the entire day!
Next, only 3 of the 8 pots and pans worked on the stove.
Next, the hot water stopped working the second day and continues to shut off.
Also, Each time she had broken your agreement with us she have tried to blame it on us.
Due to the inconvenience of the first day, Pacha offered a refund of the first night. Having not seen the refund until our last night, I inquired Pacha when we should be receiving, she was pretty dry and told me she was sending it that night. When I got the refund, I was almost 50 euros short from what I had paid per night, when I inquired Pacha, she called me rude and said I should be thankful she sent me the refund (?????). Plus she told me the difference was money that Airbnb keep. We did the math:
Airbnb fees are $92.02 divided by 7 that’s $13.14 each day but she had elected to keep $50 of our refund. The host fees and city taxes are on the host to cover, this is the cost of business she incurred as a Airbnb host. Our family owns an Airbnb unit so we know how it works.
Not even 20 mins after we sent her the message above. A MAN SHOWED UP AT OUR DOOR, ASKING FOR ME (a women, with a baby in my lap) telling me I was rude to Pacha and that no one does that to her! Luckily I had left the house and my husband was there, he was still there with our baby when their men showed up. Our conclusion? She wanted to INTIMIDATE ME, why else would someone sent a guy to an apartment knowing a mother and a baby would be alone there?
No need to say that we were feeling completely unsafe in our last night there and could barely sleep, we almost moved to a hotel should we not have a sick baby and packing to do that night.
If that wasn’t enough, our check out was supposed to be at 11am, but by 10:30am, when my husband went to take the garbage out, someone was already standing on the other side of our door, and as soon as he opened the door, this person already walked in, I was in the bedroom with the doors opened breastfeeding my baby. No need to say how inconvenient that was. We were still cleaning the space when at 10:50 a cleaning lady showed up and entered the space, by then we just gave up and decided to leave.
No need to say we will never be renting from her again.
Btw, we have photos and screen shot of the entire conversation and videos and we will go to Airbnb to report the misrepresented suite.