I laughed when I read the previous review. Her first stay at a home - I think she is used to the Four Seasons
1) Yes he did communicate with me a month or so in advance that the Garden was being worked on and offered to cancel (but too late to find somewhere else)
2) Yes he did say that the AC broke just before we arrived and he was getting it fixed. Both repairs were done at stated times.
3) The key has a mark for "up". It has to be inserted the correct way and the door has to be closed completely for it to work.
Only other problem was the dryer broke but he had his cleaning woman take the stuff home and dry and iron it.
What the previous renter did not realize is that these are private homes - and unlike hotels do not have cast of repair people on call to fix things. I rent my house and have had similar problems.
The location is perfect. Marcello is a perfect host I have already rented next year.