Nicole was extremely communicative, and worked extra hard to make our stay memorable. She provided maps, guidebooks, directions, and excellent advice. She also came over daily to assist us with things like using the washing machine (US citizens can be baffled by European appliances!). The apartment was lovely - very spacious, clean, well-organized. There were plenty of linens, too. We especially enjoyed the 7th floor terrace, which allowed us to relax and rejuvenate in comfort and privacy after a long day's urban explorations. As a parent of teens, I was grateful to have enough bedrooms to allow my kids their own retreats at the end of the day.