Viviana wasn't there to let us into the home. We had trouble opening the door because it was a different lock than the standard. She didn't give us information on what to eat/see around the neighbor hood. There were hairs in the shower but overall quite clean. The bathroom sink was not working which she did not let us know. She didn't give instructions on how to use the microwave which was quite complicated, and the sofa bed (which we weren't able to figure out and ended up having to sleep on the couch). Overall, it would have been a good place to stay if the host were more tentative