We didn't meet Polo, but his friend Elison handled our check-in and was our point of contact during our stay and he was fantastic and always quick with a response (and incredibly helpful when I accidentally used the wrong converter and blew a fuse). We enjoyed the apartment and the location is perfect. Only negative is we were not made aware of the massive construction going on on the building directly across from the apartment (and its windows - which need to be open most of the time since there is no AC). By 8am the crew was going full force and it would sound and feel like the jackhammer was in the room right next to our heads. Luckily, we wanted to be up and going each morning pretty early and we joked about not having to set an alarm, but it would of been nice to know about it before we arrived. Other than that, the apartment suited our needs perfectly and the location was ideal.