Please read & check with Dylan that these issues have been resolved. Very rude on the phone. Hopefully you will learn how to talk to your guests in a better manner. We heard Valentino say to the internet company that is has been an ongoing problem weekly. The wifi ended up not working at all, to where they have to send a technician to replace modem at the airbnb unit. This whole time this kept us from booking our trip to London, Amsterdam, & Versailles. The couch in advertisement was a lot nicer & cleaner looking then the run down dirty couch that was there. The door handle was falling off door & you expected 2 women to feel safe on a 1st floor unit in a foreign country. We noticed that another guest complained about it back in May 2022. The shower was disgusting, no room to place bath wash while bathing. Shower drain gets backed up when using too much pressure from shower. You left us 1.5 rolls of toilet tissue for 2 women for 3 days stay. Dish detergent was empty mixed with some water. Stove too was giving is issues, can fit your large pans on each burner at the same time, take for ever to cook meal. Burners kept turning off due to sensor issue with big pots. It would help to have a small book of instructions for stovetop, heaters, & any other instructions for wifi. Non of the TVs worked during the whole stay. Staff was still entering unit after we was expected & checked in which was weird & scary because we never got notice that random people will be coming into our unit after checkin. Never had that happened to me on a airbnb. We had to sleep with the chairs stacked up behind the door to make sure we can hear if someone is trying to come in. You was difficult to reach at times. If you are soooo unavailable, you should post the time you are open for your guests. We never received proper instructions to retrieve key, had to figure it out like a puzzle. Was not respectful in listening to our complaints. Really tried to give you a chance to do the right thing. We did feel safe to complain fully until we left Paris. The little refund you offered me was an insult, could never cover what we lost. You knew you had inter/wifi problems & false advertised that you had those amenities. I was unable to work on my business as well. I recommend that you fix this stupid issues that can make a big difference.