Great apartment, fantastic location, but Alexis was on a plane when we arrived and uncontactable for hours after our arrival. Having driven from South of France for 8hrs and wanting to have a shower/wash hair etc before celebrating our daughter's birthday, there was no hot water in the flat. They were trying to fix it and once Alexis was contactable he kept us up to date, but bottom line was that you pay over £500 a night for no hot water and are offered a few croissants for breakfast as compensation. I suggested to Alexis in follow up email, that a proper reimbursement was expected and he never answered