I only spoke to David over the phone, but Deborah helped check me in and out - she was incredibly friendly and helpful in regard to providing a map of the city and recommendations on what to do/where to go. This was my first AirBnb experience and I could not be more pleased. The apartment is in a great location and was very clean. It is on the fifth floor, which means you have to walk up an old spiral stone staircase. Because there is no air conditioning, open the roof window and the balcony door to get good air flow.