Françoise was very communicative, friendly, helpful and comprehensive. It was a pleasure to meet her and chat with her. We had a big delay but it wasn't a problem.The accomodation was cosy, comfortable and very clean, we had everything that we needed for 1 night. It would have been nice to stay longer and see more of Lyon. The neighborhood is very interesting because you can reach the ruins of a roman amphitheatre by a 5 min walk. And from the hill on which the house is you have great views over Lyon. We highly recommend it!