I’m very sorry I booked this as my first place to stay in Lyon. The so called management team hid the badge for the main entrance in some toilet paper under some bushes outside - at least in the photo they sent me it looked like toilet paper. I already told them I will be arriving at night and they don’t seem to be concerned, so I thought OK, maybe it’s easier to find than I imagined. It was not.
I arrived around 9pm, it’s very dark there because it’s residential area and I was basically looking under 2 very skinny bushes and after some time I found something that looks like it … but it was not a badge but a couple condom. I was disgusted. I called the phone number they gave me (per my request) twice and nobody answered. I left a message.
Fortunately two girls came out from the building to get their Uber Eat food. I told them my situation and asked them to help me look for the badge… we found no badge. I went inside and was able to find the key to the apartment itself, but without the badge I couldn’t go out. So I didn’t have dinner.
What upsets me the most is the crisis management… there was none. Even after I had their response on the Airbnb App they stills didn’t call me. They chose to message me on Airbnb even after I asked them to call me on my French number. I’ve never encountered such insincere “service”. It’s like they don’t care at all what I feel about my stay.
I even paid more and took an earlier TGV from Paris (I was going to take the one that arrives at 11pm) to avoid something like this from happening… thinking if there’s some problem I would get more help at 9 instead of at 11. But nope, no difference because I got no help at all.