[beautiful apartment] [bad experience]
[requested not to mention bad experience]
My experience at NOC NOC was mixed. While the apartment is beautiful, and the location great we were faced with an extremely uncomfortable situation.
On the last day of our stay, our apartment’s water shut off by a neighbour. We were informed by them that recurrent leaks from our apartment had been damaging their property for months. Apparently no permanent solution had been provided by NOC NOC.
After negotiating to not use the shower, he agreed to turn the water back on for the rest of our apartment.
This situation happened late in the evening. We tried to contact NOC NOC a number of times in the evening then again early morning and NOC NOC only got back to us at 10am the next day. They offered another apartment where we could use the shower but it was too late for us to shower before the job interviews we came here for.
They were polite and agreeable throughout the situation, but slow to respond. They also agreed to the refund of our last night which we had requested for the absurd inconvenience.
However, and this is where I can no longer recommend the agency, they also asked us to refrain from mentioning the leak in the review.
If they asked us to refrain from mentioning an apparently recurring issue with our apartment it is possible that the same has been done for other apartments so I can no longer recommend them and do not plan on using them on future stays in Lyon.