We stayed here for 4 nights in Nov' 2019 and don't share a common delight. Though the location is in the very center of city it's a little bit noisy at nights. The window and the entrance door have very poor sound insulation. The bedroom is rather small and not so comfortable as was expected. If you are taller than 1,70 m you should be care of low ceiling on the way to the bathroom. One time the blackout occurred when all the building remained without electricity for a few hours. We didn't have any problems with Anne - she was answering quickly and friendly. Overall rating is 4.