Florence was excellent. She was communicative, very friendly and helpful and the stay was easy from start to finish. The room is beautiful and clean, it's quiet and the whole flat is lovely. She has a friendly cat that wants to say hello and there are lovely touches (tea and coffee materials in nice jars in room, toiletries in shower etc...). We were able to use the kitchen and we were offered advice on where to eat. The location is excellent - right by the main station and it was great for the airport express tram which we had to get at 4.30am.
Definitely recommend Florence to everybody that wants to stay in Lyon.