We hope this is another rare incidence but the tl;dr is to make sure to read every review. Including this one.
The location is fantastic as it is placed squarely in the middle (almost) of the city so it is very easy to get to shops and restaurants. As for the listing itself, it was accurately depicted and the majority of the stay itself was uneventful. The included parking is a nice feature as well.
However, upon initial check-in after grabbing the keys from a nearby convenience store and dragging our luggage up 6 flights of narrow and windy stairs, we discovered that the unit itself had not been cleaned by their team with dirty sheets in one pile and trash in another. Seemed like the team was in the process of cleaning and then left.
We messaged the host (it was about 8pm when we arrived) about the discovery but didn’t hear for back for about 1.5 hrs. After driving for a couple hours and weary after the staircase haul, we were now faced with either deciding to spend the night on the couch or find another place to stay. Ultimately we found a hotel nearby and spent the night there. Stressful. At this point, the host responds with apologies and gives some financial resolution. To us, their offer wasn’t enough to rectify what we’ve just been through but we continued with the rest of our stay the following nights.
When we returned the next day, we were left a message that we would be notified when the place was clean and ready. We waited all morning until 3pm (original check in times) to message the host if the unit was ready, to which they replied that it was ready for our arrival. It didn’t seem like there was any urgency on their part as we had to ask for its status.
The check-in process is quite unique as you need to grab keys from a store 5 minutes away and the parking card is separate from the keys so you’d have to run up stairs, come back down, park in the garage that’s basically right next to said convenience store, and then bring your luggage up again. In our case, we traveled thru multiple cities so we had a lot of luggage and this may not be an issue for those who are coming to just Lyon.
Overall, the listing itself is decent but the whole check-in process and slow responses left a sour taste for our stay.