Aurélie was very nice and responded quickly. However, there seemed to be a few details missing from the listing, such as that the self-check in requires you to download an app and walk to a grocery store in a different location to retrieve the keys. Take note also that this is not a good place to stay if you are tall, as the ceilings are low in most places. One of the reasons we booked this place was for on premise parking and air conditioning. The parking garage was in a different location and extremely difficult to utilize if you are in a larger vehicle; we had to find parking elsewhere because we almost didn't make it out of the garage. The air conditioning unit didn't work and it was extremely hot, as it is in the attic at the top of a very steep staircase. I'm not a picky person but I was definitely bothered by the fact that the blanket (no sheets) and two small, decorative pillows looked unwashed from previous guests. Really wanted to like this place, and Aurélie was very nice and responsive, but I wouldn't recommend.