I've been using airbnb for years and never had such a BAD EXPERIENCE. I booked this apartment for 4 days (on oct 2022), because of the multiple positive reviews it got. Unfortunately my experience turned out to be awful. The bedroom's floor upstairs was dirty, it had crumbs and dust everywhere, I was sure the cleaner didn't clean it and the real problem is that the mattress is right on the floor! On my last night I happened to go to the bathroom during the night and found a COCKROACH on my pyjamas. The morning after while trying to prepare my breakfast, I found ANOTHER COCKROACH in the cupboard where food is stored and ANOTHER ONE inside the drawer of the table cutlery. I guess we all tend to be busy and spend a lot of time outside when on holidays in a new city, so we don't really spend much time at the airbnbs we book and we don't pay much attention to it's cleanliness. I was disgusted and upset about the situation, I took pictures and sent them to the host. He apologized and thanked me for the "constructive feedback" and offered me a free stay if I ever go back to Lyon. A non realistic offer, since I tried to book the free stay and got rejected and when I asked him the conditions of his offer, he just stopped replying.