I have a mistake with the date of booking, and can’t change the date or cancel or notify the owner in time, due to all of my staff (baggeges, laptops, phones and docs( was stolen.
When I recover my phone I was surprise that’s the date of booking was not correct and asked Oauline do her best for us and change the date (she can’t do it due to the another booking) but she can’t even return the part of money. So for me in modern world it means that earnings above all. Sadly.