I thank Fabien for accepting my booking request which was close to the actual stay. Despite his effort, his agency was very unprofessional; questionable cleanliness at check-in, incorrect listing followed by confusing communication between the host/agency and us, the internet disconnection not recovered for the last 3 days. They apologised for poor service and promised a partial refund which has not been made yet, even almost two weeks after the check-out.. The agency didn't deserve to ask me for the best rating.. but I wish all the best for Fabien.