During our stay we had issues with the fragile lock of the AriBnB. During 4 days of our stay the door had to be manually locked from the outside but on the 5th day it locked without any input which left us shut out without any keys. This is something that can happen - it's just sad that this known problem with the door wasn't communicated to us.
But the lack of communication by the host Alphonse was just incredible. After immediately informing him about the situation we texted and he proposed to inform his colleague who can fix the lock. Sadly there wasn't any contact details and after we asked him to help us out with some local contacts he started ghosting our texts (reading them on WhatsApp and AirBnB and leaving them on two blue ticks without replying) After several attempts to reach him for support we had to find a 24/7 locksmith to replace the whole lock in the middle of the night and directly pay EUR 700. Even the locksmith talked about a flimsy and insufficient door/locking system. After this incident we had to one of NocNoc's employees who wasn't really informed about the case since Alphonse was still ignoring our text.
Long story short: At this point we had no power position since we bought them a new lock and already payed it. As expected Alphonse got back to us several days later and told us that there is now way they will help us with the lock payment and also that there is a bed we broke. This however is just not true and we have 11 people that saw how the bed was broken at the checkin.
Alphonse was just a very ignorant and dishonest host leaving us with a big financial burden and a stressful experience.