Boris and Gregory were very helpful and accommodating. They were quick to reply and we didn't had any problems during our stay. Check in and check out were easy and fast, flat was clean and had everything we needed. It has bus and tram stop within 5min walking and metro stop about 10min. Part-Dieu takes a bit of a walk so I would advise to take T3 tram, only 2 stops. Flat has a convenient location, but if you have big and heavy luggages be prepared to carry it to the 5th floor since there is no lift. Other than that I can highly recommend it, close to everything and owners are really welcoming and helpful :)