Nicolas was great, easy to reach and very responsive. The apartment is high tech, modern, and the comfy chairs are wonderful for watching tv. The bed was wonderful too, as was the shower. There was some construction noise early right outside the window, something to be aware of, but we ran into this in almost every city. You get " lively" neighborhood quirks when you decide to stay in the heart of if all. I recommend renting a bike or walking the pedestrian only bridge to Old Lyon. It's very beautiful part of Lyon if you like ancient, medieval or renaissance history.