Madeleine was very communicative, however, the apartment was managed by a property management company, we waited for 45mins before the guy called Salim came to let us in without an apology. When we got in, we realised that the bed was not made, there were dirty laundry sitting in the washing machine including a dirty underwear, the bathroom also smelled horrible. Salim then casually mentioned it is normal, the cleaner sometimes forgot to make the bed etc. He also said if we break anything we will need to pay. When we opened the cabinet to find mugs for coffee we realised two mugs were already broken. In summary, the owner is nice but she does not manage the apartment herself, and the management company is awful. The apartment is not up to your general cleaning standard, location is good but very noisy, if you are prepared to do some cleaning yourself and don't mind not on time check-in then this apartment is OK.