We stayed in the Hamac suites for 4 nights and it is well located and clean. The check in details are far from ideal having to pick up a key from a secure unit about 1km away from the actual property. So with 2 young children and luggage it was a bit of a pain, more so when the lock up didnt actually have the key in it, luckiilly there were staff there to find a replacement.
Once checked in we unpacked and tried to log on to wifi using the details provided. This did not work. I couldnt get on the internet unless I was on wifi, so I had to walk to the train station (the nearest wifi point amazingly) and message the host to ask to come and sort.
I work for myself so need internet connection so even when away I can be contacted.
The host sent various messages and eventually checked to say that the wifi was working fine....after alot of back and forth over several days it eventually transpired that all the documentation that was used as part of the check in process and in the flat was using the WRONG password....which I'd explained many times....just to be told..."the wifi is working". I know wifi is a first world problem, but I lost business on the back of this and to be told that "its working", is not helpful or constructive.
I complained and asked for compensation as didnt feel this was acceptable and more from the lack of coherent and affective response, and am still waiting despite messaging the office manager who confirmed that a decision would be made the tuesday we left....some 2 weeks ago.
The property was well located and clean and comfortable but really was very stylish with little substance and found the attitude of the owner to be downright frustrating and unable to grasp the very simple problem I had which was created entirely by a lack of correct communication.
Lyon is a wonderful city and I wouldnt hesitate to return, I just wouldnt stay here for the above reasons.