Because I was on a tour in another country, a friend in Lyon made the original investigation of Vanesha’s apartment; I made the actual arrangement with Airbnb on my IPhone (which was very difficult). I arrived at Lyon and was surprised that this was a 150 year old building, unrenovated in the hallway and in the apartment. Having come from another Airbnb in an equally old but completely re-done apartment, I was a bit disappointed. There were no notes left to explain TV or the stove. Lighting was very dim, and the bed had no reading light. Clip-on lighting would have been easy and inexpensive, and changing bulbs would have alleviated the lack of brightness. (One bulb had been painted; the paint was almost completely removed.). The bed cover/duvet seemed not to have been freshly laundered.
I experienced a very distressing event on the second of my five days. In an abrupt temperature drop, Lyon was very cold, but the apartment had no heat when I returned in late afternoon. I wrote to the owner, Vanesha, for two days. Finally, very cold and upset, I contacted Airbnb. Within a very short time, Vanesha contacted me. She made arrangements for a repair man, once she realized there really was no heat. From that point she was very willing to help. I learned how to use the “complicated” remotes for the TV. However, temperatures went from cold to stifling. The stove continued to be unworkable. Re-setting the gauge, I was able to get the place down to a reasonable temperature, and to raise the shower temperature.
In the end, I would strongly suggest Vanesha write directions for guests, provide better lighting, and be more accessible before an issue occurs. Cleaning the corners of this old building might help, too. The location of the building is excellent - near lots of transport. And the bed is very comfortable, even though you have to go to bed with no book….