This did not go well from the beginning.
The listing says you will be greeted by the host - untrue! We had to collect the key from a local shop and the people dealing with us did not seem to know what they were doing.
When we eventually got the key and went to the flat at 3:30 we found that we could not get entry of the checking in time was listed as 3 pm. We could not get entry because the cleaners were still there. I contacted the host and got a reply saying that the cleaners were running late and we could come back later. Not helpful when you have had a long journey and just want to put your bags down and have a rest.
I then discovered that there was no iron so we had to go out wearing creased clothes because we were travelling with rucksacks and relied on an iron to smarten up the clothes.
I immediately contacted the concierge service – turns out there wasn’t an actual host – who told me that there should be an iron on the premises and if there wasn’t one the previous guests must’ve taken it with them. At that point I suggested that she either buy a new wine or lend me one from her own home but there was no response to that. Then it transpired that there was no cooking oil, clothes airer, toaster or shower gel. All of these things were on the listing.
When we went to make a cup of tea we found that the dishes had been put away in an unclean state and we felt that we had to dishwasher everything before we could use it to ensure cleanliness.
It was an integrated dishwasher and the panel of the door was missing so when it was used the spring loaded door catapulted back into position and bashed into my husbands arm with such force it left him bruised.
I contacted the concierge service several times – particularly in relation to the lack of an iron – but found them to be very unhelpful.
On our last evening I contacted her to say that we were leaving very early in the morning before the shop opened and she asked us if we could wait until it open to return the key. This was ridiculous as we had to catch an early train. On my suggestion she agreed to give us the code for the keylock padlock that was in the flat and she told us where to put it. I cannot recommend this studio to anyone even though it is in a good position and if everything was in order it would be an excellent place to stay.