This was a very mixed experience. The good - location, bed, shower were all great. This should be a great airbnb. It's a nice apartment in a great location in Lyon. Communication was all fine with the agency that Nicolas uses for management at first. Not personal, but fine and efficient. They should have provided a 2nd set of towels and more than 1/8 roll of toilet paper for a 6 day stay. A bit loud and sometimes unpleasant odors from the restaurant and trash downstairs. A few laundry detergent pods or sheets would have been appreciated. So, a few things that could be improved. However, when the dishwasher from the upstairs apartment broke and emptied into the apartment and the water was pouring through the lights causing a short in the living room lights, I would have expected more action from either the owner or agency. But they were slow in responding and I don't think the owner ever did. My French was barely good enough to communicate to the upstairs neighbors not to use the dishwasher again. The agency contacted their insurance company and the owner and that was it. Never came by to see what had happened and didn't respond to my request for towels (but I did find their office and picked them up myself). It wasn't the end of the world or anything and could have happened to anyone anytime, but I swear, it felt like I was communicating with a bot not real people. No one seemed to take responsibility or offer much assistance. Seemed like it wasn't the first time it had happened either, but not 100% about that. I requested nicely through the agency some reimbursement since I had to deal with all of it, but none came until I had to request it through the system and even then it was a little short relative to what I thought was appropriate. Not worth the additional time for unknown outcome though. Finally at check out, the code for the lockbox didn't work. Several hours later they texted a new code and asked if we were still there. Um no, when you try to leave the key in the lockbox, you're leaving. Big Airbnb disappointment. It's a pity too as the apartment could be really nice.