I want to start by saying ; DO NOT STAY HERE!!!!
When I was looking for a place to stay in Lyon, I had 3 criteria. I wanted air conditioning, a washer and be close to the old town. I got neither. I specifically narrowed my search using the filter for the first 2 the last was an error on my part.
The morning of our arrival I received a message from the host that the air conditioning in the apartment was broken and that fans would be provided. The message also stated that the washing machine was not for our use. We were told not to open one of the sliding glass doors because it was broken.
The weather was in the mid 80"s upon arrival so the apartment was very warm. We opened every window we could and the sliding glass doors but there wasn't any breeze. We searched the entire place for those promised fans but there were none to be had. There was no washer as the amenities list stated there would be. So we spent a very warm, sleepless night and the next morning discovered several mosquito bites due to the open windows.
The next morning I contacted the host about the missing fans and washing machine. It took Louane over an hour to get back to me. She told me that it was never stated that a washing machine would be available. Really, then why were we informed that the washer was not for our use. Clearly someone knew that the washer was on the amenities list. I sent her a screenshot of the amenities list. I got a weak apology as a reply, a promise of those fans and possible compensation.
It wasn't until 2pm that they finally brought them and we were to put them together! SERIOUSLY!!! We found another airbnb and canceled the rest of our stay.
I haven't begun to describe the pathetic furnishings, the deck with the plastic plants or the crazy bathroom situation. The place doesn't even have central heat but rather portable heaters of which some were broken. For the price, I expected an upscale apartment with a lovely outdoor space not a glorified college dorm.
I will lastly end my review with this. If your property needs serious repairs you should not be allowing guests to stay there nor should you be notifying them of those problems just hours before arrival. The listing should either be canceled several days prior or an alternative should be offered . Whatever happened to customer service???? Save your money-- do not stay here!!