Honestly I was quite disappointed of the whole feeling of this. this is my first bad review after so many years I use Airbnb for travel. It's not in my nature, and I would have avoid it if I received at least a simple "sorry". the arrival time for my check-in was at 6pm, but due to some traffic on the road I told to Emilie that I would arrive around 6.30pm but that I would have texted her anyway once I would reach Lyon. that's exactly what I did, at 6pm I wrote her that I arrived and that in 15min I would be at the door. she replies "ok". I knew that it wouldn't be her but her colleague coming to leave the keys. with the help of my friend, I texted again Emilie saying that we arrived and her reply was"well, my colleague will arrive in 20min".... which it wouldn't absolutely be a problem for me if she just added a simple "sorry" to that. I waited with my friend under the rain for more than 40min. When her colleague finally arrived she asked surprised if it was long that we were waiting, and that she didn't know we were already there since Emilie told her I would arrive around 7-7.30pm (I NEVER talked about this time. I was very clear and even showed the messages to her colleague that was really sorry)! Miryam, her colleague, was very kind and explained me all about the apartment, adding that at my departure I would have to remove the bed sheets from the bed and put them in the bathroom with the towels, wash the dishes, and take down the garbage bags. These are all normal stuff that every respectful guest do, and that I always did so at first I didn't mind too much them telling it to me (even after giving a 50euro cleaning fee). the place itself was clean and with a good location. I booked for one week and there was only one single roll of toilet paper, 2 very small instant coffee "packages" (those very small,long and thin), and just the bare minimum of all, oh and no sponge for wash the dishes. this leads us to the next issue.. that would have been solved again by receiving a simple "sorry". the first night I was freezing, due to the fact that the only blanket on the bed is a very thin one. Eventho, I didn't complain. I just looked in some closet and found another one, and took it to put it on top on the first one (usually in every Airbnb I stayed in until now, during winter there is always a spare blanket in case the nights are colder than expected so didn't see nothing wrong in that). Even like that, I woke up freezing and sick (Lyon was reaching -5C in that period). Only at that point I decided to put higher on the heater, knowing that I would have...