They were very responsive when we called. The apartment was very clean and apart from a few things (mentioned below) we found everything as expected. It has a great view and all the amenities are brand new!
Some not so good things:
The bed and pillows were not very comfortable. We had a hard time sleeping. Also, the shower did not drain properly, which caused a mess we needed to clean up. Finally, the check-in process was confusing, especially after traveling all day.
We still had a pleasant time, and everyone we interacted with was helpful and nice!