Laurence was very accommodating. We were delayed three hours for our arrival due to heavy traffic, and Laurence had no problem with this. We messaged her at one hour away and she was there to greet up with a smile on her face. The apartment was just as pictured. Very clean and comfortable. She even had juice, milk and coffee there for our morning breakfast. Would highly recommend this apartment to anyone looking for a place to stay in Lyon. Just a 10 minute drive off the Autostrasse, into a nice neighborhood. We drove into the city center for dinner with in 10 min. In the morning the area was bustling around our apartment with people frequenting the local butchers and bakery.