Everything worked to our full satisfaction. Brilliant location, easy check-in and check-out process. The place is exactly like in the pictures. Everything is clean and functioning. There is a coffee machine and a few coffee capsules were supplied. There was soap and a couple of small shampoo/shower gel containers (no conditioner) which was not exactly enough for our family of three, but we brought our own; this is the only aspect that could be improved. The property is on a charming but very narrow street, so unloading/loading of luggage may be a bit of a challenge. There is a parking garage a couple of blocks away. We didn't communicate with Eleanor during our stay, as all instructions on check-in were very clear.