Had a rather unfortunate experience for our stay in Lyon with DIFY property mgmt. Unit wasn’t cleaned satisfactorily and we had no working toilet.
Mgmt group was fairly quick to communicate with us about the broken toilet and offer a refund and an alternative unit in the latter part of our stay in town when they had units available. We were offered a refund and agreed to that, but the good communication ended there we stopped hearing from them for our final two days of our stay and we eventually raised the concern with AirBnB directly.
The unit itself was nice, in a great part of town and offered value. However, upon arrival I would do a FULL walk around with the greeting agent they have hired and ensure everything is satisfactory first. We discovered many things hadn’t been cleaned and overall felt let down. There is a risk factor with this group, as they seem to have countless units and may not provide the level of detail you’re looking for.