We are a group of 4 adults and this place satisfied the purpose of our trip despite of some inconvenient events.
The day i made the reservation, i texted the host about the late hour we will arrive at Lyon (9 p.m) and i think it was clear. A couple of weeks before our arrival i sent another message with all the informations of our train, and again i thought it was ok. One day before our arrival i received a message about self check in and agreed with it, then no more infos were sent. We arrived late at night with a lot of bags and there was elders in the group, we went to the place and there was nobody to receive us, the information about self check has not be sent neither was on reservation details on airbnb. I tried to message the host by airbnb and there was no answer. We found some phone after a Google search about Luckey and the employe that talked to us cant find a solution and told us to try to contact the owner. We called several times and no one answered. Then he called us back and finally we could go in. All this time we are in the middle of the streets in could. Despite all of these we didnt heard not once apologize, neither by Luckey neither by the owner. We are very upset and disapointed.