Communication and check in as well as check-out were quite complicated.
The bed is quite uncomfortable too (very hard mattress and flat pillows).
The location is perfect and the apartment is very clean and well prepared for your arrival.
The check-in is quite impersonal, you do everything yourself without meeting the host. For those who enjoy Airbnb and meeting hosts, it is not the perfect place.
For communication, you generally write messages with more than one person. It is sometimes complicated to understand who you're writing to. Most messages also seem to be automated messages which give an even more impersonal feel.
For the check-out, we asked to stay a bit longer, as our flight was very late. We also asked to leave our luggage somewhere in a corner, as outside in Lyon it was well around 40°C. We were allowed to stay longer but had to take our luggage with us as it "seemed complicated" for the cleaning staff.
At the check-out, we were supposed to leave the keys in a box but we crossed paths by chance with one of the hosts. He saw us with luggage but didn't propose to leave our things for an additional hour while the place was being cleaned.
We sat in a coffee shop close by as it was very, very hot outside. 1h30 later, the same host left the apartment. I assume there was never any cleaning staff and he cleaned the place himself - which is no issue, but he could have at least let us deposit our luggage for 1h more at the apartment instead of us having to drag it around in 40°C.
All in all the place and apartment are very nice, but the communication and treatment of the guests could be better. Thank you nonetheless.