Farida met us with the keys and helped us to access the apartment to unload our luggage. She was also very helpful in riding with us to show us where to refill the car with diesel. The apartment was located right in the old town, as described with great views out the window of the old town and steps. It was on a smaller street, which was fairly quiet, except for the dining/living room late into the evening because of a restaurant downstairs. To access the apartment, you used two security codes and three keys, so you really felt like you were going into a secure and valuable apartment.