Overall the experience my husband and I had at the apartment was very nice. Although we did not personally meet Nicolas, he was very responsive to all my communications and the self check in worked out fine for us. There is a list of nearby restaurants, bars, etc. for your convenience located in the apartment. The overall location was great, overlooking the Rhone River in a nice Lyon neighborhood and close to many restaurants and attractions. I loved that you could open the many windows in the apartment and bring the outside world inside. There is some street noise at night, however it did not really bother us much.......if you are a light sleeper, I would suggest you use the air plugs left on the nightstand. The apartment is accurately represented in the pictures......We loved the espresso machine which made for a relaxing morning ( purchase a few croissants the night before and heat them in the oven and you have a great breakfast without leaving the apartment). Also, the apartment is technically on the 4th floor since in Europe they do not count the first floor (about 66 spiral steps up to the apartment), which could be an issue with luggage if you are not in shape - no lift. We did not mind the exercise since we ate lots of bread each day! Just a few minor things that could help to make the apartment perfect....We found there to be limited storage places to put things and we had to keep our suitcases on the floor as well as share the one closet in the kitchen (hangers for your clothes in closet) with the mop and bucket used to clean the apartment. Maybe a luggage rack and an small armoire would help - there is plenty of space in the apartment for these items to be added and they would certainly help the overall storage/landing issue. These are very minor things and would definitely NOT prevent me from recommending the apartment ( it is a good value). We would stay here again if we came back to Lyon.