I honestly don't know where to start. No WiFi over five days. It was advised ten days before arrival which it is time enough to have a problem like this fixed. Then, two days before arrival, I was communicated we wouldn't have Internet at all. Asked for SIM cards and was ignored. Person who performed the check in didn't know WiFi and TV were not working. Lack of communication I have never seen before. Apart from that, you need to hold the shower head in your hand when you take a shower, only a small bin was given for 5 people to spend 5 days and no bin bags provided. TWO toilet rolls for 5 people for 5 days and no detergent provided. They also only provided 5 coffee capsules for 5 people for days which is a joke. First thing after checked in was to rush to the nearest shop to buy the basics like toliet paper and detergent. Check in was also an issue. Booked for 3pm, but at 11.30 realized was going to be late. Rebooked for 3.30 wich was accepted. Arrived at 3.30 and received an email at the same time saying it wouldn't be possible to check in until 4.30. Waited one hour in the cold and rain without further explanation. In addition to that the description is wrong about facilities. There is one shower and one toilet in two different places, not 1,5 bathroom as described. One proper room and one half room without a door in the mezanine. Positive aspect - Location.