Jean Charles was friendly, easy to work with and helpful whenever we reached out to him. The location was fantastic! Old town was about a 6 minute walk in one direction and Place Bellecour 6 mins in the opposite. Great restaurants right outside the building but because the apartment is in an internal courtyard there was no external noise in the apartment. Sounds from the upstairs apartment drifted down to us, but it was minimal, and Jean Charles did provide ear plugs in case we wanted. The place was clean and well stocked with all the essentials. We were very thankful for the fan that he provided! The only downfall was that the washer did not work well…. The spin cycle did not work at all so although he directed us to a very nearby laundry, it was very inconvenient for us…. We thought we could wash clothes later at night and early in the morning while preparing to sleep or to head out for the day, but it meant we had to change our plans and sit at the laundry to wait for the wash to be done, then go back and hang up on the dryer rack. We were not able to get the TV to work either, but we did not notify him of this.