We were keenly disappointed with Luckey’s indifference to the issues we raised. In fact, they only responded when we threatened to raise a dispute with airbnb AFTER 10 HOURS of them not responding to our biggest issue, which was lack of AC and no fans. AC is promised in the listing.
Here are the items of which you should be aware before you book this apartment:
- The neighborhood is rough and there is garbage everywhere. This is also evidenced by the fact that you need a code to enter the courtyard, a different code to enter the building, and a different code for the garage. Plus the key for the unit!
- They only give you one key. Not exactly convenient when traveling with 5 adults who have their own agendas about what they want to see and do in Lyon.
- The secure parking space promised in the advert is only valuable if you have a very small vehicle. We have a small SUV. While we could fit into the parking space, the driver would not be able to exit the vehicle once in the parking space. So we had to find street parking each day. Luck says they’ve never gotten this feedback before, but it’s untrue as I’ve now read it on postings from other people who have stayed there.
- The unit is on the first floor. It is one unit off the corner of an intersection that is busy 24/7 and LOUD.
- The promised AC may not be central air. We would not know this for a fact because the property management company (Luckey) was never able to make any air conditioning work. The remote controlled air conditioner in the kitchen was void because it was missing its remote control. Even if that work, there is no possible way it would bring any coolness to any of the three bedrooms down the hall. It might possibly cool the kitchen in the living room.
- We slept very poorly the first night, which prompted us to contact Luckey at 9 AM the next day. When we returned home at 7 PM, nothing had been done. It was only then - when I threatened to contact Airbnb and file a dispute - that they brought over fans that we could use (and close the windows to block out the street noise at night).
- Pictures in the advert are accurate, except please note the bathrooms. Neither “bathroom”contains a toilet. The 1 toilet is in with the clothes washer across from the front door and right next to the kitchen. This is convenient for 0/3 bedrooms. Plus there’s only 1 toilet! It was inconvenient for 5 adults. I can’t imagine if we had 8 people staying there.
- Luckey is very frugal with their linens and toiletries. For example: there are no paper towels, and no hand soap at any sink! Each person gets one bath towel, and no hand towels. The kitchen has exactly one hand towel and one dishwasher cube. There are no replacement bags for the garbage cans.
I have never stayed at such an ill-equipped airbnb at any pricepoint in my life - and we love to travel. This is beyond disappointing for like $200/night USD.