Alain was really responsive and patiently answered all of my questions before the trip. We did not meet him but he was always reachable.
The apartment itself is really beautiful, everything has been very thoughtfully designed and decorated. The view was great for the kids as they loved watching cars and buses drive by and despite being so close to a huge road the apartment is pretty quiet. The beds were comfortable and the apartment was spotless. I would definitely recommend this place.