The host was late by more than 30 min in meeting us to deliver the key as she had to drive across town. What was worse was that there was no hot water due to building maintenance. We had to forego shower for the first day and find alternative lodging for the next two days when hotels and Airbnb turned out very expensive. We ended up paying €200 more for the 2nd and 3rd night. The host did offer to refund for the 2 unused days.