Host cancelled our reservation during the afternoon on the day of arrival. This was during the Women’s World Cup where Lyon had no rooms available within the city - booking.com, Airbnb, etc. The nearest rooms were over 10 miles away from the city
The excuse given was that the electricity had gone out in the city and so the host cancelled. We confirmed with friends who stayed a few blocks away that this was not the case
In addition, after the host cancelled, he was completely unresponsive to messaging and phone. This left me and my family with two young children without a place to stay during one of the busiest times in Lyon.
I cannot confirm that the host, who has the property listed on other online sources, rented it to another person who was willing to pay more than the price I had agreed to through Airbnb. That said, it is very suspicious that the host canceled the stay 2 hours before we were to check in and has never responded to me since, despite multiple attempts on my part to reach out.
No individual, let alone a family with young children, should have to face the stress and fear that they will have no place to stay in a foreign city, given that no properties were available other those 10+ miles away. This unprofessional behavior is not right, and I urge all Airbnb renters to beware when renting from the NocNoc agency