Marie was very pleasant and welcoming when we arrived. Our drive took longer than we expected but Marie was flexible. Although she doesn't speak fluent English and we don't speak much French, she was able to communicate everything we needed. She was also very responsive and professional with communication before we arrived. The apartment was spacious and light-filled and is exactly as the pictures show! The was plenty of space and everything was clean. The location was great for us, and the building felt secure. There were a lot of stairs to get to the apartment but we are both in pretty good shape and it wasn't a problem. The view from the apartment is outstanding as it is the top floor and overlooks rooftops. We loved it and would definitely recommend it to others visiting Lyon.