The check in experience was terrible. Got the guy to handover the key being rude and unprofessional at a point that I was about to cancel my stay in that place. I called him 3 times during the day to agree at what time we meet, and couldn’t get an answer except from 3PM onwards, which is not helping much. He calls me at 3PM asking me where I was, so I told him I was not near by as I had to do something else while waiting for him to give me a time, the guy acted so badly and became rude telling me sentences such as « you don’t understand anything! You don’t know to read the Airbnb conditions!? »; I accepted to stop what I was doing and head to the apartment, I needed 40min by transportation, 20min by cab, and he told me « you have 15min only. I will leave after that ».
I took a cab and urged him to reach that place ASAP as I wanted to make sure to have a place to stay for the day. Once I have reached the place, he gave me a lecture. All of that was a waste of time and unnecessary stress.
And to put the cherry on the cake, the cleaning fee was 68€ (!!), so I was expecting something close to perfect condition. Another disappointment: the apartment smells humidity, had some hair on the sink, dirty couch with I cleaned stains, dust in every single corner of the studio, and small bugs around the window. I stayed 1 night out of the 3 nights I booked, and never got any help from host, except telling me “today is a day off”, “I understand your pain, uhum…”, which is totally useless.
A terrible experience that tells enough about how Airbnb is helpless in such situation.
Never again I will rent a place managed by an agency rather that the host itself.