Mostly good experience. However the commercialisation of Airbnb means that interactions with a "Hosting Service" can feel like dealing with an automated chatbot, and indeed, some of the emails and messages you receive feel automated and a little unnecessary - requests for flight details, train times etc. Convoluted forms and offsite weblinks! I miss the early days of Airbnb where you knew you were staying in a hosts apt while they were away somewhere, and the human touch that came with it. The apt was fairly well furnished, but the service ignored my message about soap for 24 hours and then told me it was for guests to provide their own beyond what was originally provided (a tiny 25ml size body wash). In that we are in a pandemic still, it might be more hygienic and generous to make sure soap suitable for a four night stay is provided!