Jean-Michel was the best communicator and was most helpful in securing a reservation at our favorite restaurant. The accommodations were very small but well located within Lyon. I appreciated the wash machine and the hair dryer. The cleaning crew does not do a very good job. We found orange juice in the bottom of a glass in the cabinet. Not all of the pillow cases had been laundered. Safety in the building was questionable. A homeless person was sleeping in the hallway at the first floor landing (near the trash room) on the morning we left. The motion activated lights in the interior (dark) stairwell were inactivated so we had to go down each step carefully in the dark until we got to the front door. This is a step above a hostel.