The apartment looked like the photos. Overall I liked staying here. The communication was good and I appreciated being able to leave my bags before check in time. Location is good. However, some issues. Check in time was 3 o'clock and the cleaner had not arrived by then. He spent 25 minutes cleaning the apartment! There was no soap, no dishwashing detergent which is no big deal, but annoying. The towel hooks were broken, some lights didn't work and the locks were tricky until you learnt the tricks. The oven was dirty and freezer not defrosted. You can't stand up in the loft bedroom and the railing around it was broken. But I still liked staying here. These problems could be easily fixed