Thierry is very quick to respond to questions. He wasn't present at check-in, but the instructions on the app were perfect and clear! It's in a cute neighborhood on top of a VERY large hill, and while walking to and from the center is cute once or twice, you'll want to use the metro, which is located conveniently in the plaza nearby. The place was clean and exactly as described, the sofa folds out in to a bed which is perfect if your traveling as a non-couple couple. The only thing is that the apartment gets humid...like really damp inside, and there was a bit of a moth problem, which scared me away from opening the windows too much. Anyway, regardless, I enjoyed my stay in Lyon