My experience at Sylvie's apartment started out positive, but ended being a negative experience. First, the apartment building was not very clean. However, the apartment itself is lovely (spacious and nicely decorated), but could be dusted/cleaned of spiderwebs. The kitchen sponge should also be changed! The space also has all the amenities one would need for a comfortable stay, which is nice. All of our interaction which was solely by telephone was mainly with Alice (the associate). She told us where to find the keys and provided us with information on how to enter the building and get into the apartment. She also told us that it was safe (we asked repeatedly) to park our car on the premises as the listing stated "free parking on the premises" but that was not the case. The next morning we found our car had been keyed/scratched on the hood and both doors on the driver/left side of the car. Whoever did it also tried to scratch the windshield. We tried to call Alice, but did not get her. We also call "Sylvie" and our call was eventually returned by a man who simple said sorry and that we should contact our insurance company.

The listing also said that checkout was at 12pm (noon), but we were told to checkout by 11am.

Overall, the stay (inside the apartment) was comfortable, nice views of the city, but the stay is not worth what we are about to pay to repair our car!