Chantal, and her friend Sophie - who greeted us with keys - were both very responsive and helpful. The flat was just as pictured - an attractive, comfortable and airy place not only to stay, but to hang out and dine in, which was helpful since we were there to run a half-marathon and didn't want to spend too much time on our feet. the location is safe and very central, with grocery stores and tons of restaurants to choose from; and other than some construction outside (which is obviously beyond our host's control, and wasn't a problem in any case), street noise is average or low for a city location - a.k.a. not a problem. and there's a lift to the flat for anyone not wanting to climb stairs.