Location and unit is beautiful, it’s right in the heart of the historic district of Lyon. Easy walking to shops, restaurants and parks. Also a super close walk up through the park that will take you to the Basilique on top of the hill. The unit was clean, very well furnished and very cute, perfect for two people to stay. Communication and checking in and out were very easy. We arrived by train late and we well accommodated with someone to communicate with us as we were traveling and then meet us at the space for check in.
Wish we could give 5 stars but we accidentally left our small emergency bag behind that contained a US debit card and a driver’s license, neither of which we carry around as the card has a large international fee. Leaving the bag was our mistake, but instead of reporting it to DIFY the cleaning company they use stole the card, made numerous fraudulent charges a few hours after we left, and then later made attempts to access the account online. Fortunately we always take videos upon exiting so we were able to verify the bag was there as we were leaving and the bank was quick to lock the card and is currently
dealing with the fraudulent charges.
DIFY was easy to communicate with and very responsive while we were dealing with this situation.
Overall we were happy with our experience and with our communications with DIFY. It’s a shame that we had to end an otherwise great trip on a bad note due to an untrustworthy cleaning company.