Our stay at Line's loft was mixed. On the one hand, check-in was easy and it was a really beautiful and clean space, great location, etc, just as described. However, less than 1 day into our 3 day stay (with 3 adults and a crawling baby), the bathtub was backing up (with grey water and food bits from the sink) and not working, meaning we had no shower. I contacted Line immediately and she seemed to have difficulty believing the problem was really that bad. In short, she did not make any attempt to offer any real solution until the last day, when she offered to call a plumber. However, since it was not known when the plumber would be able to come, and we would have had to stay to let him in - we declined, saying we wanted to make the most of our last day in Lyon. At the very end, Line first offered one night reimbursement for the inconvenience (which was appreciated) then reduced it by 50% citing a burn mark on the (already stained) wooden countertop next to the stove. We couldn't remember any burn mark but weren't able to negotiate with Line (I asked her first for a photo but no reply) as she simply sent the reduced reimbursement without finishing the conversation with us. All in all, an amazing space which is still well worth a stay but hopefully communication can be improved for future guests.