We had a great stay at Yannick and Ophelie's place. We unfortunately did not get a chance to meet Ophelie, but Yannick was waiting for us at check-in and he was extremely friendly and helpful. There was a very minor issue with a light when entering the room which he addressed immediately and within a few minutes. The place overall is very clean and comfortable. The location was amazing and you felt like you're in the center of everything without having all the noise. At one point there was another small issue with the water heater which we brought to Yannick's attention and within 10 minutes he had come over and addressed the issue. Really excellent customer service and extremely friendly people. Overall it was a great few days in Lyon and I would highly recommend!