Line communicated well with us from the start, we went past to pick up the key from her work, but did not get to meet Line in person. Her instructions were clear and helpful and her apartment is cosy and clean. The view is excellent and it is in a perfect spot to enjoy the central part of Lyon. There are 129 steps (yes we counted) to get to the apartment so be prepared to climb, but it isn't too bad if you're aware of it from the outset. Also be aware for tall people that the apartment ceilings are quite low in some parts so watch your head! We would definitely stay there again!