Line was very prompt in responding and we appreciated that although she was out of town, she made arrangements for a friend to let us in. Everything was clean and orderly. Line also gave us helpful tips about where to park the rental car, etc. We found the apartment charming and would definitely stay there again. There were three of us staying there, and I commented to Line that the extra mattress was worn and should be replaced, and Line thanked me for the feedback and said she would do so. If your stay involves three people, you may want to verify the extra mattress has been replaced.