An overall quite pleasant stay was marred completely when, upon our departure, Louise tried to make a claim against me and my girlfriend for €600 for a washing machine that was already broken upon arrival and a window ledge which we already found chipped (and which we have photo evidence to back up). Where she pulled that figure from is beyond me, as the washing machine looks like it was made about 200 years ago and more resembles a cheese grater than anything else. It can't be worth even a fraction of that price as that's what a brand-new 2019 model would cost and trying to pin the blame on us and ask us to pay for a brand new machine when we didn't even use the old one as she had already declared it broken (and even attached directions to the nearest laundry) is a horrible and very unjust thing to do, and ruined the experience completely for us. She also claimed we had left the apartment in utter disorder, which I thought were very strong words considering the only things we left out were the pan, plates and cutlery from our breakfast that day, all of which were left either soaking in the sink or drying on the side, and the food we hadn't opened/used for the next guests to hopefully make use of.
All bitterness aside, the apartment is in an excellent location. The building itself is very old and a bit dusty but that might be more due to the architecture than anything else. Calling the space modest would be a little bit generous, even with just the two of us we felt very cramped but the apartment had everything we needed for our short stay of 10 days. The kitchen was very basic and didn't have any plates; we had to eat all of our meals from bowls. The bed was very comfortable however, and the speed of the wifi is excellent. The shower is nice and warm, as long as you don't spend too long in there. There's a lot of storage space, it's just a shame that it's all filled with her things already (shoes/clothes/creams/private documents) and therefore rendered unusable apart from a small fabric wardrobe which was nowhere near sufficient to hang all of our clothes, so we lived out of our suitcases during our stay.
We never actually met Louise in person, as check-in is done with a lockbox outside the property, and contact with her was very minimal. She asked us to water the plants outside the door of the property as she was unable to, but somehow mysteriously left a note on the door the day before departure (not even a text) telling us we needed to leave at a slightly earlier time than previously agreed.
Overall, if it weren't for the incident with the washing machine, I'd have rated this stay a bit higher as, even though the apartment is very expensive for what is effectively is, the location was perfect for what we needed. Nevertheless, due to the above circumstances I wouldn't feel comfortable staying in this apartment again.