The place has not been professionally cleaned in a while. Surfaces were dirty, the shower and toilet bowl had not been cleaned well, if at all, there was toothpaste spit/crust on top of the bathroom sink counter and running down the sides. Other peoples dirty scrub sponges in kitchen and bathroom, with scattered half-used laundry tablets on the shelves. The shower was really questionable and none of the silver handles had even been touched to try and give the appearance of clean. The kitchen was also not well wiped. Or the coffee table. Dust everywhere / no attention to detail. It was questionable enough that I wiped these things down myself before a friend visited.
There was construction on all weekdays from the first morning I woke up, either directly below me or coming from near the stairwell, including the last morning right up until the moment I left. I recognize that may have been out of Mathieu/Vivien’s control, but it was deflating to say the least and with no warning. Vacation for me is about sleeping in, napping, writing and relaxing. I left my apartment in Porto to get away from the construction there, so you can imagine my sadness to land in more of it. Mathieu was kind to offer a different space for me to move across town to, but it was too far of a walk for the friend I have in Lyon, and I didn’t want to remove myself from the area of the city I paid to be in.
When my flight landed in Lyon, there was a message sending me to an offsite location to get the apartment key. It’s quite a long walk if you’ve got heavy luggage. I would have liked that information much sooner, so I could have had a different travel game plan from the airport. I tried to ask some clarifying questions about where I was picking up the keys via WhatsApp after I received the instructions, but did not receive responses. Anytime I contacted Mathieu via WhatsApp I did not hear back consistently. When I switched to Airbnb (which is a little trickier to monitor in my phone), I heard back more consistently.
I’ve not left a poor review before and I don’t feel comfortable about it because I’m a cool customer. I know this is how people make a living. But I feel frustrated.
I proposed a partial refund to make things right, find some redemption in the stay, and forego this review, but did not receive an answer.
Staff are likely well-intended folks. I didn’t get a bad energy from anyone, just a deeply unfortunate experience.