the apartment was not ready for a long stay. I booked for 52 nights and when I arrived most of the kitchen tools was disgusting (coffee machine, boiler, cut table, pan, cooking tools, the microwave was a Picasso master piece with rest of food and left overs sticked in the walls). Lots of places had huge amounts of dust (I am allergic to it so for me this is no negotiable and I had to go the first night to sleep at a hotel). Cupboards, surfaces, chairs and fan had prints on it and/or grass/shit making them very sticky. Even the floor was not enough clean with dust and dirtiness. I was cleaning for 1hour after my arrival including the dust of the light bulbs due to my health condition and when I saw the microwave inside, I decided to contact the landlord. The landlord claimed a day after that the dirtiness was not justified even when I have sent her plenty of pictures and she never sent anyone to clean. She also complained about not telling her in the moment of giving me the key. She only offered herself to stop by 4 days later to clean the microwave. Thanks god airbnb had my back and they sorted everything out very quickly during the first 48h (I have not even unpacked yet or save groceries).
Kitchen is not full equipped to be used. After airbnb cancelled the reservation after 48 hours, the landlord is claiming for a new sofa and washing machine 1 day after even without having proofs or explanations. It is quite incredible when I certainly did not break anything since I did not have the time to use it to start. I used washing machine only once to wash the towels and there was not any problem. I do trust in my ability to play the start button in washing machine and set a number in a dial. what possibly can you break following this complicated instructions? laim experience that never experimented before with airbnb gratefully.
I arrived to 15pm just on time she told me to be in place and I tried to call the landlord several times without success (no signal). Then, I wrote her a message in the app. Finally, After 20min, she went downstairs and picked me up.
No communication at all. Her phone number was not working the first day and she never tried to call me after anytime. The communication was through the app and she was answering the next day or after too many hours even for urgent issues. Sometimes, she did not answer at all.She was too passive and careless. I never had this lack of communication before neither with airbnb landlords.very noisy environment in the building.
offered services are not real... kitchen is not full equipped and it is just a place to stop by for short term. Also, the communication should be improved and the availability of the landlord. It would be necessary to get a service to clean the apartment the next day. Towels were so old and there was just a few. For long term and a high price to be payed, I certainly expect a full set of towels. The wifi was working uninterruptedly so the second day I let the landlord know. Instead of checking if there was a problem with the internet company she only claimed that the wifi was fine when I arrive. in general, i do not recommended at all this booking.