Olivier was prompt, helpful, thorough and welcoming both on booking and check-in. He let me know that I could ask him further questions if needed. The studio itself was well provided with towels and cleaning products. The sofa bed was easy to work (again this was explained by Olivier). There is a fridge with a little freezer section. Also two cooking hobs which worked well. There is a lift up to the (5th floor) apartment which was good for getting in with heavy bags. Everything was within comfortable walking distance for me, but Vélo'v offer electric bikes which have stands everywhere. I would love to visit again.