I have never been this bad experience in Airbnb as the host responds slow and missing also the host I did contact on phone about a issue of wash machine,he said will send someone to fix it but doesn’t know what time and promise fix it at the same day ,so we just stay out side where closed to the apartment to wait for a call,finally no call no fix it no even respond my message then other day the host said they come two times but nobody in the apartment,I was thinking is that miscommunication of me to the host ,they did call me or send me a message at all, how can I know they were go to the apartment or they want we stay there to wait all day long??anyway I feel extremely disappointed,the worst staying in Airbnb ever,I would not recommend to anyone who wants to stay in Lyon!!