Before booking this stay months before our arrival, we read every positive review and felt confident about staying at Tat Et Do's place.
But at check-in, we arrived to an incredibly filthy apartment. Julie did not meet us upon arrival. Grime, dust, cobwebs and foodstuff could be found in every corner; under the vinyl floors, on the blinds and on furniture. Finger prints were on the walls. Blood stains were on the upholstery. The bed sheets smelled of sweat and were stained. The cleaning supplies including the mop were filthy (full of hair/grime). Dirty wet rags and scrubbers were found in the kitchen sink. The oven mitt was burnt. The fridge and cupboards had food stuff inside. There was foodstuff under the kitchen table. The oven looked like it hadn't been cleaned in years. The shower needed serious updates/repairs.
We believe that this apartment did not meet basic living conditions/standards. The home was absolutely unsanitary. It was a shocking scene to come into with two young children, traveling half the world away.
There were wet sheets/towels found hanging to dry upon our arrival in the kitchen. We ask, why would the owners charge $100 for a cleaning fee if it was the guests responsibility to change the sheets? How could an owner charge a cleaning fee for a home that was uncleaned?
The apartment did not appear as it does in the photos. We documented everything in photos immediately upon arrival, messaging both the owner and Airbnb (future travellers, do take note!). After two hours of communicating with both, we were granted a full refund based on Airbnb's policy: "If the listing isn't generally clean, is unsafe, or there's an animal in the listing that wasn't disclosed prior to booking." Fortunately were able to secure alternative accommodation, but with a financial loss.
It is a shame that the owners had not been inspecting their apartment over time. Every paying guest deserves to stay in proper/sanitary living conditions. Most Airbnb guests would agree.