This is my first negative review of an Airbnb host. I am lucky, I have had many positive experiences so far. My goal here isn't to be mean to the host, but to let other members of the Airbnb community know what honestly happened.
I am a touring jazz musician with 2 other musicians. We were staying in a small room at his parents house. The host and his parents seemed very nice. We quickly checked in and left for our concert. When we got back around 1am, one of the beds had 3 cockroaches on the pillow. When I tried to remove them, they quickly receded into the bed. Obviously, the rest of my party was disgusted, but being offered a room with a cockroach infestation.
We called 7 hotels, but everything was fully booked. We had no choice but to spend the night.
I have to mention the excellent customer service offered by Airbnb. We were fully refunded and they dealt with the whole thing in a very quick and professional manner.
The host never wrote back to me, nor to the claims team at Airbnb.
If you are curious, I have kept the pictures I have sent to Airbnb with pictures of the cockroaches all over the pillows. Send me a message if you wish to see them.