Apartment looked just like the picture. Clean, warm when we arrived, fresh linens, and plenty of towels. Line was very informative and very lenient with check-in and check-out. Plenty of hot water, although anyone 5'6" or taller will have issues taking a shower. The stairs will throw you for a loop, but if you are of at least reasonable fitness, you should have no issues. Would put this on the short list for another trip to Lyon.