Once we got access to the place things went smoothly, but we had quite an adventure getting to that point. Unbeknownst to us, the front door of the building automatically locks at 6pm, and our flight didn't land until 5:45pm. Pierre didn't communicate this detail until the morning of our arrival, and I messaged that we'd likely be arriving after 6. We only got into the building thanks to a persistent cab driver who took it upon himself to not only call Pierre and explain the situation (Pierre was at work, 30 minutes away) but he buzzed other people in the building until someone answered and he explained our predicament to a kind stranger who opened the front door of the building for us. Locking the door to the unit was another adventure, there was some mention of having to futz with the key, but a photo or short video would have been very helpful, it was unlike any lock we've seen and it fell to the neighbor who came to see what all the noise was about (it's a very loud door) to show us how the lock worked. After all that effort, we confirmed that we'd made it into the building and Pierre said to ask if we had any questions and "Please don't touch the wine bottles." Later, when we had trouble with the lock to the front door I messaged asking if there was a trick to opening it, then we quickly figured it out and messaged that we'd figured it out. We never heard anything back from him after that point. The space itself is fine (prepare for a lot of stairs up the spiral staircase to the unit, there are 55. Yes, I counted) but don't count on any help from Pierre, his bedside manner could use some schooling.