Diane was extremely communicative and helpful in assisting us during our stay. She helped us with our luggage storage since we were arriving early on check in day. While we had some issues with wifi during our stay (not her fault, seemed like a network issue) she was able to find a solution for us. We appreciated her responsiveness and enthusiasm to ensure we had the best stay possible. Otherwise, the location is residential, close to the metro so easy to get into the city center, and close to the train station/airport shuttle stop. I would recommend this place :)