This review isn't particularly about Richard as we didn't have much contact with him. Upon arrival we asked for an early check in for before 5pm which seemed to us a bit of a late check in to begin with. Richard obliged and passed us off to his employee Jose. We were told Jose spoke English and French but he only speaks Spanish. The location is great the apartment was tidy but not clean. We only stayed two days and had a fine time. Our only complaint about the actual apartment was that we did not have hot water. This isn't something we would complain about though. Check out was where our problems began. We texted Jose to let him know we would be checking out on time. As we always do we cleaned the house, made the beds, and washed all of the dishes. We were not left with instructions for check out so we kept all the trash in one place by the trash can. We met Jose outside and handed off the keys. Thinking this was it we walked for coffee before leaving when we received a text message from Jose saying that we "Have destroyed everything" Knowing that we always leave every place clean and didn't break anything we were at a loss. We texted back and told Jose we would come back to rectify any situation even though we had no idea what it could be. We went back and Jose starts insulting us, calling us uneducated and disrespectful. He's trying to show us things that are dirty? Keep in mind we've already been charged a cleaning fee. He takes us in the bathroom and shows us some small residue in the toilet bowl and then starts saying things like I wouldn't want to leave a bad review for you and we wouldn't want to have to charge you for damages. ( One of us speaks limited Spanish.) So I go into the bathroom and get down and scrub all the toilets and then go around and take pictures of the entire apartment to make sure I can prove there's no damage and the place was left clean. He then goes into the freezer which we never even used and pulls out an ice tray with a broken corner and points to it. It was very apparent that he already knew it was there. We repeatedly told him we didn't even use the freezer. We ask Jose if he is happy now and he says yes so we left. It really seemed to us like Jose was trying to just get out of doing his job by threatening us with a bad review. We left after that and I figured I'd just forget the experience then a few days later I get an extra charge for "A broken grill tray on the Nespresso machine" for 145 euro. I declined the request and then immediately received a review that I don't currently know what it says but buyer beware on this one. I have never had a bad experience with Airbnb before and have never received a complaint before so this really took me aback. I don't know what would have happened if I didn't have pictures to prove everything. Hope this helps.