We found the apartment well appointed & very well located which made for an excellent stay once we were there in Lyon. However our prearrival was very stressful as the representatives of the property could not and did not grasp our several messages that we did not have a working mobile phone. In addition we were advised late in the piece we would not be met at the apartment & we would have to go first to the Agency for keys. We did this as per instructions to find the keys not in the lock box. The keys had even taken by the representative to the address but there was no way for us to be informed of this. We were only able to resolve the matter by asking a stranger in the street if he would ring the contact number we had been given. For the check in to work smoothly the agents need to listen to what the customer is telling them. However we did enjoy our stay in this apartment in beautiful Lyon.