It was very easy to communicate with Juliette when reserving the apartment but it was Alvaro who met with us and let us in the apartment which we found very clean and very cozy for five of us. Alvaro had some bread & juice for us on day 1. He was very helpful with directions & recommended places for first-time visitors of Lyon like us. The apartment is very close to tourist attractions & accessible to transportation. I highly recommend this apartment.