Despite having messaged previously, Waël only got back to me on the day we arrived in Lyon. He told us to pick up the keys from a shop which we did but he forgot to mention that we needed a code to collect the keys, we tried calling him multiple times but to no avail, he then gave us a code that was completely wrong, in the end the shopkeeper kindly gave us the keys, as he could see that we were struggling to get in touch with the host. Once arrived at the appartement block, there was no indication of where the flat was, no names on any of the doors, nothing. Again, I tried to ring Waël multiple times with no answer. Finally we managed to find the appartement (after an hour and half of trying). The flat in itself was great although not cleaned very well, it seemed as though the owner had just left all of they’re stuff in it so it felt like we were somewhat intruding. All in all, a terrible experience, which is a shame because the flat is actually very nice.