We were unable to meet Jacques and Marie upon arrival, but their friend was there to let us in when we arrived and everything went very smoothly. Marie did check in on us the following day. The apartment was very comfortable for my sister and me and very well located, in walking distance from most points of interest and much great food. We would be delighted to stay there again if we make it to Lyon another time and recommend to all travelers who are fortunate to find this place available to book!