Loved this hostel! We arrived at a very early hour and had to pick up the keys at their office location which was kind of far from the apartment location, but the directions were very easy to navigate! Also, we woke up and the power was out but Alex and Kate helped us out the entire day with the problem. They were very easy to reach and very helpful with all of our questions. They also let us hang out in their office when it was freezing and had time to kill before our train. This is a great company, I highly recommend it.