When we arrived to pick up keys the tone was not hostile but certainly not particularly friendly. We had insufficient bedding for our party and had to distribute the bedding amongst ourselves. This trip was in the peak of summer (around 35c) for a party of 4, and we were provided with 2 working fans, and a broken fan that tripped the bathroom light breaker and had exposed wiring. The apartment was in a very good location though, and the flat was cleaned to a reasonable standard, though there were some cobwebs found under beds.