We were in regular contact with our hosts in the build up to our stay and were allowed to leave our luggage as we arrived before the check in time. We didnt meet Elena or Elizabeth during our stay as the appartment block was a bit more like a hotel than a personal flat. There was a receptionist called Alicia (who was very helpful in providing us with maps/advice and booked us onto a city tour too) & cleaners to the room who even did our washing up one day. The room was lovely, just as the photos represented it. All towels and bedlinen were provided and the kitchen was well equiped. There was also the option to pay for continental breakfast downstairs in the appartment block between 7.30-9.30 am. We were very close (five mins walk) to the metro and about a 30 min walk into the centre of the city. Very safe and secure area and we would recommend this listing to anyone wanting a more hotel type stay for a cheaper price.