We had to book last minute, due to an emergency (the night before at 11.30 pm), but communication was great, and quick. The place is basically an apartment in a "Hotel", but super comfortable, big and sunny. The bed was very big and the apartment was super peaceful at night (we didn't hear a noise).
Parking in the internal courtyard was easy (entrance to the place isn't super easy, if you have a huge car, though).