Our hosts were very easy to contact before our arrival. We arrived in Prague at around midnight and there was someone to collect the key from when we arrived at the office. We had some difficulty finding the office at first but this was due to our own lack of organisation - it is very close to the main train station in Prague (we arrived into town too late to find a map of Prague). There is a 24-hour helpline if needed which we used and the person helped us with our problem. The apartment is very secure and nicely decorated. The bedrooms are large and the bathrooms are finished to a high quality. The kitchen had everything we needed. The apartment's location is close to the national museum and this meant that we could walk to most places and were very close to a metro station when needed. There is also a shop that is open very late opposite the apartment. Overall the hosts are well organised, efficient and willing to help. The apartment is very nice and had everything that we needed. I recommend both the hosts and the apartment.