Alex and Kate this is the first time I am not happy with one of the Airbnb. However, I am not surprised as the concept of Airbnb was to rent your house to other people visiting your country/city. You just built a business of 63 flats (information provided by the office guy when we pick up the keys). Therefore, the flats are old, dirty and mostly destroyed (as is the case of the kitchen and sauna). I can PROVIDE picture of it. Communication was terrible. We were 4 people (2 couples) and one of the couples left the keys inside the flat on Saturday evening. We were thinking It would be very easy to manage that unfortunately situation, as there is a telephone to call for any emergency ‘'24/7'' or that’s what it says on the website. When we call, a really rude lady answers our call and told us to call someone to open the door. When we complaint about it, the lady said, it was her day off and she shouldn't be able to help. WE CAN NOT BELIEVE ACOMPANY WITH ''63'' FLATS DOESNT HAVE A SOLUTION FOR SOMETHING SUPER COMMON SUCH AS KEYS INSIDE OF THE FLAT. After insist multiple times, the lady ends up helping us (against her desire) WE HAD TO PAY HER A TAXI TO COME TO OUR FLAT, PLUS PAID HER FOR ANOTHER TAXI TO HER HOUSE. CAN YOU IMAGINE? we had to pay because we were worried this ''company'' would let us in the street. All this situation happens at 4pm. We don't wanna think about the idea of this situation at 12pm or 1am of the night. We will end up paying huge amount of money for hotel o who knows. TERRIBLE communication and problem solving. Lack of EMPATHY and professionalism. We understand people from Prague are not very friendly but a company which her business is MAINLY based on tourist have to know how to deal with these situations. NOT RECCOMMENDED.