Kent was very responsive and helpful in answering questions we had before our arrival. His apartment was perfect for our family of four. It is lovely -- modern, clean, spacious. Though Kent wasn't able to meet us, his housekeeper was waiting for us to show us around the apartment and help us get oriented to the neighborhood. We were grateful for the tourist maps and other information -- as well as some snacks -- that Kent so thoughtfully provided. The location turned out to be very good, an easy tramride into the city center. We loved staying here and highly recommend it!