It was really difficult to communicate. They said check-in is at 3, we were able to get into the Appartement 45 minutes later because of missing information.
When we came into the apartement everything was dirty and used so we needed to communicate again and we weren’t able to just lay down because every bed was used. Then we had to leave the apartment up to 4 hours until the cleaning was done and didn’t received another message if we could come back.
I’m very sad to say this but instead of seeing the mistakes they made and give us a little refund we just received an really angry and unfriendly response.