The host were great and had great response times! The first night we were there, the heat in the building didn’t work, so we called and they said they would call a technician right away, which they did! Even at 9 o’clock at night. The next day they let us know that the issue is bigger then expected and wouldn’t be fixed for our stay duration, so they got us into another one of their Airbnb properties immediately which was just as nice, and with a little better location. The place is beautiful and the people that work with them are very helpful and knowledgeable of the area, giving GREAT recommendations! Whenever I am back in Prague, I will be sure to stay with them again!