Wish the communication was better. This is company run (not a single owner) so when we had issues, we couldn’t get ahold of anyone. When we did finally get someone (not the posted owner) they said that they wouldn’t help us till the next day. Originally we told them we have a baby coming and need a baby bed. There was no baby bed when we arrived and when we tried to call, and text, no answer. Then finally talked to a woman on the phone (had to make a long distance call because they wouldn’t answer texts) and she said she wouldn’t help us till the next day. I had to beg them to bring a baby bed or there would be nowhere for my baby to sleep. They just didn’t care. They finally brought a bed after hours of intense stress over my babies sleep ONLY because I had discussed earlier with the random person online who was answering my messages (they obviously went back to check to make sure I requested this or else they would not bring it).
They were happy to answer quickly when booking and taking my money but after that a lot slower.
It was a stylish place, but I wouldn’t stay here again. As a super host myself, when air bnb’s are run by companies - you have less attention if there are any problems.