I messed up my booking initially by booking a month earlier than I intended it to be and only found out last minute! I was in panic and reached out to Jakub explained the situation. Jakub took on the matter promptly and stayed online with me the whole afternoon to sorted out alternative bookings for us. He was empathetic the whole time and I am incredibly glade we managed to be relocated to other apartments that they have available. Because of the mistake I made initially, consequentially Jakub and Boris have to do a lots of admin stuffs manually-eg. Boris has to physically register us for tourist tax and wait for us to check in to another room on Boxing day, in addition to replying all our texts during Christmas period which allowed us to really enjoy our trip. Sometimes you book a place because it is beautiful but this time what fills our hearts is the fact that we have met some truly beautiful people who took great care of us. We feel incredibly thankful. Bravo Jakub and Boris!