The apartment was well equipped and clean and in an ideal location. However upon arrival we couldn’t unlock the door with the key. We were outside the air bnb for at least half an hour at 2AM trying to access the apartment, which for two young girls was quite daunting in a new city as you can imagine. Eventually I had to ring the host whom I apologised to for disturbing at that hour. However, the host was very unhelpful, rude and patronising. Eventually we managed to unlock the door however this took one of us to pull the door in and one to unlock, it was very tricky. If this had been explained in the listing it would have been okay. Moreover, the host had no idea how to open the door either, we had to discover this through numerous tries. We were then hung up on abruptly as soon as the door was open and I dread to think what would have happened if we were unable to unlock it.