We had an amazing stay in this apartment! The service provided by Denisa beat our expectations, and we were provided with airport transfer upon arrival. This was extremely convenient. Once we had arrived to the apartment, someone came and showed us the apartment as well as a map of Prague, including shopping areas and restaurants. The apartment was in the heart of Old Town Square, and in a very nice neighborhood. The apartment was beautiful and luxurious. The beds were extremely comfortable and the apartment was very clean. It beat our expectations by a mile. There was a cleaning service that came every day that made the beds and gave us new towels. There was even a towel heater! Our only issue with the apartment was that the heat had been turned on upon our arrival, so we were very cold the first night and next day. It took about 24 hours for the apartment to completely warm up. Although this was very uncomfortable the first night, the apartment staff were very concerned about this issue and brought us a lot of blankets for the second night. I had recommended that they turn the heat on a few days prior to the arrival of visitors from then on, and they had agreed. Overall, the apartment was beautiful, very spacious and clean, and the service provided was amazing. Although we had an issue with the heat, Denisa was very helpful regarding the issue and I am sure the heat will be turned on prior to the arrival of visitors. We loved this place and highly recommend it!