Check in was easy and Alex and Natalia were easy to communicate with. The apartment heating wasn’t working correctly and we were very cold. We asked them to fix it and they came twice but it never got fixed. They gave us a space heater for our second night but it definitely made our stay less pleasant. The apartment could have been cleaner and we hoped for more blankets and pillows. The location was good, as it was very close to the newer town centre and a pleasant walk to the old centre as well.