Overall the flat is great: the space is comfortable and clean plus it has an amazing location. However, we lived a nightmare during the check-in process and the communication with the host was basically inexistent. I’m not the kind of person who complains because I understand that the hosts have lots of work to do, but I think it is only right to share our experience since it could prevent it from happening again.
We were supposed to get the check-in code at 3pm on the arrival day but didn’t received it until 5pm after I texted the host asking for it. Besides from that we did not get any other kind of check-in information so we had no idea of the floor or flat number. We texted the host several times asking for help during the night and never heard back from them. We were left alone at 10pm trying to figure out which flat was ours and they didn’t even asked if we managed to enter safely.
Once again, it will be wrong to say that the flat is bad because it is not at all, but the experience with the host definitely impacted our trip on a negative way.