Zuzana is a very responsive host! We were unable to meet her because she was out town, but making arrangement to pick up the key was very easy! The apartment itself is beautiful, well maintained, bright and airy. Plenty of space and very comfortable. My friend and I had a hard time leaving the apartment to go explore Prague. The neighborhood is great for those who want easy access to the sites and action, but don't want to be in all the noise! In addition, the apartment is close to public transportation and boasts some very cute cafes for breakfast. Just a lovely experience and I would recommend staying in this apartment to any future Prague traveler.