I booked this apartment for my stag do after my last booking had to cancel due to covid. 2 days later the uk put the Czech Republic on the quarantine list and then within 13 days my flights where cancelled meaning I could no longer get to Prague. I contacted Alex and Kate right away and explained my situation, it took days for me to get a response, they advised they wouldn’t give me a refund and to contact Airbnb directly which I did. Airbnb stated it was at the hosts discretion to pay me back and even after me explaining to Alex and Kate that it was impossible for me to get there and so much terrible things had happened (I lost my stag do, honeymoon and wedding due to covid) they still wouldn’t give me a refund. The booking had only been made for 13 days and Alex and Kate thought it acceptable to keep my money knowing that it was impossible for me to come and under awful circumstances, such a shame when greed takes over and helping someone in need doesn’t get considered. Not a very good advertisement for the Czech people and Prague in my opinion.