Eli was great! she arranged a taxi for us from the airport and met us on arrival. She provided plenty of local information and a local cell phone with internet service to use during our stay. The location was perfect with an outstanding restaurant in the building(pot au Feu) and a great wine bar(den noc) around the corner. short walk to old town square and the Prague public transport is great. For the techies, the boxee streaming device connected to the great TV/sound system is full of movies(we didn't watch any) and you can connect to Spotify, log in and your playlist is there for your stay. The only warning I would give is that there are 2 short sets of stairs after the lift if that is of concern to you.