This apartment was great for it's value and location. It was clean and in within walking distance of of the tram stop and metro station to get to downtown Prague. There are a couple of restaurants nearby, a mini market around the corner, and a grocery store within 10 minutes walking.
We did however, have issues with communicating with the host. After we arrived, we realized we were having issues with the router connecting to the WiFi but when we contacted the host, she said it was working perfectly and it was a problem with our phones. We explained to her we had been traveling for 2 months all around Europe and never had this issue. We ended up having to spend the whole next day calling our phone company, her router company, and the internet company and found out there was a setting on the router that needed to be changed in order to use WiFi without a cell signal going to the routers SIM card. We tried multiple times to talk to the host on the phone or meet in person to explain how to fix the issue, but she refused to communicate any other way besides text. We had to complain to Airbnb before she would send over a new router and SUPRISE, it worked! I understand it was frustrating but she was rude throughout the whole process when the issue had an easy fix.
I also messaged her to see if a package we sent home had been returned to her address but she saw the message and never responded.
Overall we had a great stay in this apartment but the customer service end was not so great.