Sarah was fantastic. She picked us up when we arrived via train and took us to the apartment. She explained how things worked in the apartment. This is important and there is a lot of very modern equipment. She told us to call her anytime if we had a question. In short she treated us first class. She even arranged our pick up from the apartment for our trip to the airport. This was done before she left us after picking us up. Great to know that is was all handled. He was there exactly when we she said he would be.