To start with despite this review Vera is a genuinely lovely person. Our experience has been awful, we arrived to check in on Friday 14th February, only to find that the keys had already been collected and someone was already living there. To Vera’s credit she tried to find an alternative for us. Thinking this would only be overnight until the matter was resolved we agreed. After a sleepless night in an area that was central, so much so that the noise from the street below never stopped. I contacted Vera the following day to request a refund so that I could find an alternative. Vera refused as she had paid for our stay until Monday. We stayed on but the room was not at all like the accommodation that we had paid for and upon our return Vera agreed to pay the difference. We are Still waiting. Genuinely sorry to have to write such a poor review for a weekend that we were so looking forward to .