The communication with Alex was very good from the beginning. We arrived very late but we found the apartment quick. What we didn’t know was that the apartment was in a cellar, but it didn’t bother us so far. After we entered we realized that the apartment had a very strange smell like in an wet old cellar. There was a machine to regulate the humidity working. After we stayed some time we realized that the floor was dirty and that the heating in the bathroom didn‘t work, unfortunately there was also toilet paper missing. The floor beside and below the bed was dirty and dusty too. There was dust in every corner as well as spiderwebs and little spiders. The bathroom all in all was okay but not what we expected. In the fridge we found food leftovers. The kitchen surfaces were all sticky. So we didn’t feel like cooking at all. After we complained to Alex he apologized for the inconvenience. We only stayed one night and decided to change to another apartment which was clean. We tried to get a refund from Alex for the other night left and the inconvenience we had because we didn’t feel cosy at all but then he told as that he couldn’t find a problem with the apartment and even said that everything was clean and fine. That the apartment was in good condition and only the toiletpaper missing. He didn’t comment on the not working heating as well not the strange wet smell. After 4 years of travelling with Airbnb this was my/our first bad experience. We would not recommend to stay in this Airbnb, the „cleaning standards“ seem to be very low.