Check in was good someone was there to meet us instructions to get there were clear and easy to follow the apartment itself is nice however the pillows smelt terrible I found a spare one in the wardrobe that was fresh the shower is old and dated it was grimy around the bottom it needs a good scrub and the shower head needs changing …. the heating didn’t work it was freezing cold and the hot water was a joke one shower then it was finished …. Stephanie did try to rectify this but it didn’t work every day I was contacting her she always replied to me but the problem wasn’t solved…. We tried not to let it ruin our trip but unfortunately I was in tears nearly every day ….. we went to Prague to honour our mother and brother as they are both dead and Prague was one of their favourite places I didn’t need the hassle of no heating and hardly any hot water it was very upsetting 😢