Sarah was not in town during our stay, but her friend Matthew was there to let us in and show us around the complex. He was very kind and helpful. My buddy and I thoroughly enjoyed Sarah's apartment. The apartment itself has a very sleek, modern look and feel to it. The location is perfect. Close to many shops, resteraunts, casinos, etc.. We took advantage of the mini mart right across the street everyday. The only complaint I can say, is for a half day there was an issue with the water boiler where it wasn't putting out hot water, but rather cool, warm water. Sarah was very quick to resolve this issue for us. She is very accessible and easy to talk to. I never personally met her, but you can tell she is a very nice person from communicating back and forth through messages. I would definitely recommend this apartment to anyone wanting to be in the hotspots of Prague.