Before we arrived we talked through airbnb with I flat team the “host” they put us in contact with the apartment manager through wpp, we talked to her so we can arranged the check in, we told her we will arrive at 8 pm and in that hour we were there waiting for her, we texted and called her but we didn’t have an answer and suddenly two guys appeared with the keys talking to us in czech (we didn’t understand czech and in the description of the apartment they say they speak english) they give us the keys and told us where was the apartment and left.
For the check out we contacted the apartment manager asking if we can stay 1 hour more and she said it was ok, but the last day she came at 9.50 am (the original hour of the check out is 10 am) trying to open the door aggressively and she entered shouting to us in czech refusing to speak in english or use the translator we have to leave as soon as we can. It was such a disrespectful situation to us.