My travel plans changed and I arrived later than originally planned, which was no problem for Hana to meet me later, which was great. It was a short introduction, but expected with my late arrival.
I never met Nikola, as she is working overseas, but she did email me during my six night visit to see if I needed anything. She also gave me Hana's phone number and the name of someone in the apartment building as local contacts. But a lot of people I met out and about were happy to offer assistance, so I had no need to contact the others.
The flat is in a great location. Everything in Prague is in walking distance and the flat is close enough to everything, but far enough away from the hustle and bustle.
Light sleepers may have issues with noise - as it is on the ground floor near the lift and garbage bins. So you hear people in the foyer and when the bins are being collected. Although after all the walking you will be doing during the day you will probably just collapse when you walk in the door.
The bathroom is new, clean and lovely. The bath has a hand held shower rose, but no where to hang it on the wall and no shower curtain, so you have to hold it to have a shower. This makes it awkward, but luckily I love baths, and after walking all day, I was happy to have a bath each night.
The bed was too hard for my liking, but it is an individual thing and would suit some people. Again, you're so tired from the day I fell asleep on the couch most nights.
Arrive with your own maps so you can start your adventures straight away.
It's not the Hilton but you're not paying for the Hilton. The flat has everything you need for a pleasant stay.
The location is perfect, perfect, perfect.