Communication was excellent we even managed to get checked in a little earlier than expected as the accommodation was ready! we were met by Kristyna who gave us some great tips as we checked in the apartment itself is wonderful! everything you need for a city break! we weren't to sure how we would feel about he toilet being out the apartment but due to the extra door in that area it felt very private and almost as if it was in the apartment! location was excellent! tram system means everything is on your doorstep! would 100% stay again!