It was very easy to get the keys. Alex and Kate gave us all the info we needed for our stay. The flat its situated in a quiet area but very close to the CC. The room is big with two beds and the sofa bed, all very confortable. The bathroom was very clean. But there is not a proper kitchen. It is just a small area in the hallway provided for cooking the basics. I would recommend the stay if you are looking for a cheap and functional place for a short stay.