We made the reservation for the room only a few hours before our trip, but Vincent was very available and quick to answer. We didn't see him directly but his assistant, Lindsey, who gave us advices for the visit. It is clear that in any case of need they are available, which is very comfortable.
The flat itself is located in a absolutely perfect position, in the old center of the city, near of a lot of places to visit, restaurants/bars to go into, shops if you need some, and parkings.
Short but perfect trip !