Vincent is very responsive. We communicated very well before my arrival.
Lyndsey was there to open the door for me when I arrived. This let me feel so good after my experience of checking-in in Vienna with nobody to help. She was also very helpful when I asked for an extra blanket.
The room is a bit basic. The bathroom, being the passage of Lyndsey's room, too is a bit inconvenient. I was nervous when taking a shower and had to do it real quick.