Klaus was more than accommodating! He made our stay in Prague very easy and relaxing. As for the place itself; it was very clean and spacious. The balcony is lovely for hanging out and enjoying city views. The neighbourhood is quaint and perfectly located, with amenities and parks just steps away. We felt very safe, walking home from the city centre each night, as there is lots of lighting and people about. This is definitely a five star stay in our opinion - big time value!