The appartment is nice but the host is not, especially Anton. We had our daughter (15 months) sick two days before the date and was transferred to the hospital emergency. I provided the certificate and begged Anton to cancel the reservation. I was expecting a humanitarian and kind reaction. Instead, he refused to cancel or find a solution. He simply replied "you accepted the rules before you booked". Yes I did but this was an unexpected situation. Finally we decided to go. When we arrived, they refused to meet us in the appartment (second non humanitarian behavior). I told them I cannot carry a sick baby through the town looking for your office. Finally I had to go look for the keys, in their office. This was the worst experience on Airbnb so far.
I guess they will reply to defend themselves but I told the whole story as it is. I repeat the appartment was great to be honest but host were not.