Corona virus didn't allow us to make the trip, so this rating isn't about our stay. The contact with Alex from the start was fine. He was answering quickly and gave us all relevant answers and info. After our cancelation because of the pandemic he told us to speak to airbnb about a refund. Airbnb didn't accept a refund because on the day of our trip the Czech Republic hadn't announced a complete travel ban. Nonetheless media would say that holiday travelers aren't allowed to cross the border. Anyway our only left option was to ask Alex for a refund through the mediation center. I guess nobody is to blame for the situation so I asked for the full refund while writing a message and saying that I hope that we can at least share the cost. I didn't receive any answer throughout a week and have to give this review now before the deadline is over.