Communication was extremely poor. They had forgotten to make the bed for four people and so we contacted them. Initially they didn’t answer, but 40 minutes later they did. They were helpful and sent over someone to give us extra bedsheets but later in text asked us to stay at the apartment and wait for them as they did not have extra keys. We had already planned to go out for dinner so I messaged them that, but they only replied 1h later once they had made their way to the apartment. It really did mess up our evening. We ended up taking the bedsheets and making it ourselves so we could make it to dinner before closing.
Later next day the water was not working in the building for half of the day. Although it was not in their control, similarly it took them 2h or more to reply to our messages.
The apartment was otherwise not bad, except for the sofa that was all stained.