Raisa was not contactable by sms/phone calls.We arrived at 12noon &both my mother and I had to stay 3 hrs out in the cold(very windy day).The girl in the next building Anita found us another place.We then spent Taxi (15 Euro) & gave 1 days payment of 35 Euros at the hotel.The Vietnamese couple in the cigarette shop next to Raissa place too helped us.Raissa had left the keys of the apartment with the girl at the beerspa next door who after seeing us for 3hrs standing outside when asked why she did not give the key said-that it was us who should have approached her.We spent 50 euros booking another hotel and taxi. After checking to another hotel we made the new hotels manager speak to Raissa who then said she was in London and we should return to pick the keys from the girl working in the beer spa.later said she was in London.Very careless about Raissa.Not recommended.

1.Lights went off after the hot plate was switched on and there were no lights on the first night of our stay.After that we never used the hot plates again.2.Torn towels were given,so we did not use them.3.Shower was broken & was tied by a red string/
We totally wasted the first day in Prague