We stayed in this hotel in Prague for two nights, and it was a great experience :) We didn't meet Elena or Elizabeth, but the staff was really really nice and helpful, especially Rimma and Alexandra, who helped us with some questions about the city.
The hotel is not exactly in the centre of Prague, but it's really close to IP Pavlova metro station, so it was perfect to move around the city :) The neighbourhood was quiet and nice.
The room was clean, nice and comfortable, and so it was the bathroom. The shower even was a hydromassage one. The breakfast was from 7 to 10:30 and it was good: there were many options to eat :) Although we didn't try it, the hotel has also a spa.
So, if you want a clean and nice place to stay in Prague, this is your place :)