The check-in process was extremely unorganized. There was a code for the door that would not actually open the door. I proceeded to stay on the phone with the host for 30 minutes because they thought I was not pulling on the door properly. After they realized it was their fault and not mine, they sent a cleaning lady to use her code. It was nearly 1900 now and I had plans for the night. I still did not have a code or a way to lock the door. They then sent me more codes that did not work. They asked me, the customer, to search for this small white box to fix the door instead of leaving to enjoy the city I paid to visit. Extremely poor communication on their part. Definitely not a well run business