We didn't meet Igor but the hotel staff was the best. They were friendly and attentive to all the guests.We had a fabulous stay. The staff had all our needs taken care of from the start. They even went the extra mile and had a nice little gift for me on my birthday. My daughters and I were very impressed. The hotel was close enough to everything that we could walk or take the subway. I would definitely recommend this hotel to my friends. We wish we could of stayed a little longer to enjoy the beautiful city of Prague.