We were very disappointed with the stay. Although the communication was great and always very prompt. The entire process felt very impersonal and more like a business. We had to pick up the keys at their office (which is a 10 minute walk from the apartment). For the most part not big deal, but when you’ve arrived by train with a bunch of luggage and have to trek the extra 20-25 mins, it makes it a big deal, especially in our case with 3 young children. We ended up walking past the apartment to their office to pick up the keys then had to make our way back. It would have been nice if they had just met us at the apartment. It felt extremely impersonal at check in as well. As for the apartment itself, the location is great. Very central and close to everything you’d need. We arrived in the evening, going through a door leading us into a dark alley and up some stairs was rather sketchy. The apartment is big, can easily fit up to 6 people for sure which is nice. The cleanliness and personal touches was majorly lacking. They provide you with very basic essentials. Sheets, towels, toilet paper and dish soap. We’ve been to many air bnbs and this was the first one that didn’t even have soap or shampoo in the bathroom. The floors were extremely dirty, our feet were filthy so we ended up wearing shoes in the house the entire time. One of the pillows was dirty and looked like the sheet wasn’t changed. There was a handful of hair on the wall in the shower, it was disgusting to see and don’t know how they could have missed it when cleaning. The washer had dirty rags in them so we didn’t even bother using the wash. We were very disappointed with our stay and wouldn’t stay there again. If we knew this was the quality we were going to get for this price, we would have just booked a hotel.