Unfortunately, on arrival we were checked in, only for the hosts to reveal that our accommodation had no electricity. We had 14 people staying in this accommodation and they had pulled an extension cable through the window to provide 7 power outlets between us. As we needed to use adapters this meant that only 3 plugs fit at a time.
This was a hen-do and therefore we intended to drink and explore the city. Having 14 drunk girls in a city they did not know with phones that were not charged was unsafe and less than ideal. We were given some camp lights which were inadequate to light that size of accommodation and the lack of electricity meant we could not use the kitchen, fridge, kettle- all the things we paid for essentially!!
Furthermore, on complaining twice we were offered initially €20 refund for a >£1500 booking and then upon further pushing via email afterwards, €100. Finally €200 was offered which was still an insult. Unfortunately, we tried to resolve this issue with the hosts directly instead of going straight to AirBnb, AirBnb said they could not help us get a better refund as we referred to them outside of the 72hour window.
In addition to the lack of electricity, the bathroom smelled like a public urinal as though the floors were soaked in urine. There was water damage all over the ceilings and signs of a recent fire. The cleaning from the previous occupants was poor with some bins still full of rubbish.
We paid more for this accommoaction because we wanted more. We were treated poorly from the start with no respect for the fact that what we paid for had not been provided. They expected that a simple apology would placate us and couldn't understand that ad business owners, if they fail to provide a service, they should be the ones taking the financial hit, not the customer. Very poor indeed. Plenty of other options in Prague.