We recently stayed at the apartment the last weekend in November for the opening weekend of the Prague Christmas markets, which were cancelled the day they were supposed to open. Although disappointing, it was still a wonderful stay in Prague and the city was still very festive with the market stalls, lights, trees, decorations, mulled wine, etc. This apartment is in a great location—about a ten-minute walk to the metro stop at the National Museum and to Wenceslas Square, great restaurants in the Vinohrady neighborhood, etc. The apartment was very spacious. Each bedroom had lots of space (but only one room had anywhere to hang your clothes) and the beds were very comfortable. When we arrived one bed had no linen, but Zuzana quickly sorted it for us after we messaged her. We’re in love with the Czech food, so we didn’t cook in the apartment; but he kitchen seemed well-stocked with pots and pans and basic spices and oils. In the bathroom, there was a large soaking tub with a hand-held shower attached to the wall, so showers were a little cumbersome—especially if you’re tall. But, water was hot and had good pressure. We did use the washer and steam dryer in the apartment one night and that worked well. We brought our own detergent pellet, but it seemed like they might have detergent available at times. (There was anempcontainer on the shelf above the washing machine, but it was empty.) The wifi was very good.
Our biggest problem with the apartment has nothing to do with the apartment itself, but the neighbors. We arrived on a Wednesday and had two nice nights. Friday night, the neighbor in the apartment next to the largest bedroom (where my husband and I were sleeping), brought a group of friends home (about eight or ten people from the sounds of the different voices) around 22:00. They continued to party in his apartment all night. They were playing their dance music very loud. (I feel very *old* typing this, but we’re tired parents with two children now who are waking up early to see the city not staying up late to go clubbing.) My husband listed to this for about 30 minutes and finally went over to knock on their door. He told them they were being very loud. The neighbor seemed respectful, apologized, and turned down his music…for about 15 minutes. Then the music, the laughing, the shouting, started again and lasted well into the night. About midnight, they were still loud and we were not sleeping, so we tried to knock on the neighbor’s apartment door again. This time they did not bother to answer the door when my husband knocked and knocked louder. Instead, you could hear the girls giggling as they ignored his knocks. It was very frustrating. Eventually, we solved our sleepless problem. My husband wore his noise-cancelling headphones with a white noise app playing through bluetooth. I do not have the same headphones, so I took my pillow and duvet and slept on the sofa. The noise was much less noticeable in other rooms of the apartment, but we looked for a three bedroom apartment because my teenagers do not want to sleep with their mom. I could have maybe convinced them to share one of their beds, but the sofa was comfortable! We messaged Zuzana through the app twice earlier in the evening. She didn’t see the messages until the next day. Then she gave us her private number in case of emergencies because she doesn’t check the app at night. The same thing happened the next night (Saturday), except they started earlier (like 19:00). We had a 03:30 wake-up for an early Sunday morning flight, so were hoping to be in bed by 21:30-22:00. We tried the to call the number at 20:30 to see what could be done. In her first message she said, “please call this number, we are able to solve this immediately .” So we figured there was a system. I think she just meant, "please call the number for emergencies, as we have a more timely response” because there was NO reconciliation to our problem. The number provided no help (he was more of the maintenance emergency guy). But we found out the next morning, he then called Zuzana to report the call and Zuzana did call the owner of the apartment next door who assured her he would solve it and calm down the noise. (He didn’t.) So, I slept on the sofa for a second night and my husband used his headphones. When we woke up at 03:30 for our flight, the party was still going!! It was such an unfortunate end to our holiday. Maybe we just had bad luck. But I wanted to include the details as part of our overall experience. I *do* think I would stay here again—especially during the week! And if you are younger and here to party on a weekend, try this apartment! The apartment can fit you and several friends...and you might meet a new friend (or eight!)!
Also to note, we used their recommended airport transport service who picked up our keys for us before our arrival (very good service); otherwise you need pick up the keys from a separate location.