Minuses:
1. I did not get the room I booked and I was not told about it upfront. There was a problem with the heating in the room I had booked apparently. Even so, they could have explained and also prepared the other room for guests, not let me freeze for two hours until it warmed up
2. Everything that I asked for I had to ask twice to get it, even if they said they would bring it or provide it. I asked to talk to the manager, they said he will knock at my door. He did not. I had to come back. When he said he'd bring and extra heater, he did not. I had to go and ask again and they brought it.
3. The room was cold when I arrived late at night
4. Toilet was not as clean as in the photos
5. There were no curtains at the windows and the window was facing another building with rooms, so it was rather difficult to have privacy. They said they would send someone the next day to fix the curtains, but did not. I did not insist again for this.
6. The fridge downstairs was very smelly and full of food left in plates. The one upstairs did not work properly and would stop every day until you reset it. It made a big noise when it stopped working, waking me up at 7 am.
7. There was a lot of noise in the room upstairs late at night and during the day, moving furniture and throwing things on the floor. The window leads to a busy street, so ear plugs are a must if you want to stay here
Pluses:
1. They provided extra heaters for the entire stay (very much appreciated) and offered a 10% discount for the stay.
2. The bed was comfortable
3. Room was big, well lit and warm with the two hearters
4. The kitchen is big and has enough things to warm up some food or cook something.