The place is really nice, as is the location. The problem that I had was the noise from the neighbors above. You could hear them walking across the floor at night as well as in the day. I had no issue with it during the day but at night it made it impossible to sleep as it went on into the early morning hours. Thud, thud, thud. The second problem I ran into was the internet was down constantly. Which becomes a problem as the only way I was communicating with family was via WiFi calling. I had written the host with regard to both issues, and all I received was a reply stating that none of their previous guests had these problems. So I messaged again stating that I wish to find another place due to this issues, especially the noise. He wrote back, "we are very sorry for your negative experience. We love our flat and use it when we are in the city. The house is very quiet. We also use the internet. We haven't had a negative experience of this kind so far :( the positive ratings of our guests. We are very sorry for the fact that we are trying to provide a high standard of accommodation, but we hope you have found the accommodation that suits your needs " I then requested to be refunded for the 2 upcoming nights, as I was planning on leaving the residence that morning. I immediately got a notice that they rejected my request. So I decided to call them to discuss the problem. They never answered. I tried several other times within the next hour. Nothing. So I wrote to them again to ask if they could please call me to discuss the situation. Nothing. So I politely wrote again and said, 'will you please give me a call'. Nothing. A third time. Again nothing. So I decided to re-request the refund, and it was immediately rejected. So I wrote again, and all they would reply with is the same thing over and over. "We are very sorry but we are trying to provide a high standard of accommodation." They never reached out once to try and resolve any issues I had. The only thing I got with regard to the internet problem was that they 'contacted the internet provider'. I've been to 6 AirBnBs in the past month and have never had such a bad experience when it comes to communication with a host. I really feel like the whole situation was handled horribly and the hosts were fine with that.