Very difficult to collect keys from different location .
Had a email saying this is locker code with door code nothing to suggest different location.
I could not check my past emails to see a 2nd email giving details of separate location to pick up keys from as my account was temporarily disabled.
Called host x3 times no answer . Called emergency number on email they sent a message saying are you trying to call us with no answer also called Airbnb who said they can’t get host to answer either.
Only sorted when I called home in Uk to get family to check emails to see if any other info.
I suggest host puts some limited info of key pick up on the Airbnb website and make themselves available when guests say they are checking in. It took 3 hours to get in the apartment very poor that.
Apartment is good with good location.
Steve UK