This unit is run by a company (Ruterra Apartments) and they definitely went the extra mile to ensure travellers were well informed upon arrival on what to do in Prague with allocated staff to brief travellers at their offices, up till 9pm.
Place was beautiful and centrally located.

A few complaints however was the slow wifi, clogged sink and oh, just a caution, the windows should not be open at night due to bugs, ask for a fan in the hot summer! This was quite an inconvenience for my family, where we had to sleep in a room of bugs, and we had to swat those who fell into our glasses, some fell on our bed etc.

It was good that they had a 24 hour call service, but unfortunately provided no real assistance when a simple offer of a bug spray or so would have been helpful for a traveller's comfort.

The COO was nice enough to contact me and a handy man and cleaner was sent over the next day, but unfortunately denied some of the issues which we had photographic evidence of.

This was simply not the best approach in dealing with customers.

Overall, a potentially good place, hopefully with better service in the future for all.