After accepting our second booking, the apartment manager Blanka has accused our family of leaving the apartment in "the messiest state she has ever seen" after the first booking. This was a shocking and unpleasant surprise. Following this interaction we have sensed that there would be further issues in dealing with Blanka on check-out and have filmed a video of the apartment prior to check out. The video is split in two and can be viewed using the links below:
https://drive.google.com/file/d/10LnEAYwJwLbX1ina9CS_vkSkm2lp1KJp/view?usp=drivesdk
https://drive.google.com/file/d/10MO2IeRMA0atMNnBHBpvZkvOUqB09ZhE/view?usp=drivesdk
Please review the video to assess the situation yourself, keeping in mind that cleaning is part of the price.
A night before the check-out our three year old boy had a little accident in bed. To assist the situation we removed the sheets and lifted the mattress for it to dry faster. This apartment was listed as 'child friendly' so we anticipated a little understanding.
When we lifted the mattress we discovered that 1 of the 15+ IKEA bed slats (boards) that support the mattress was broken. On check out I have received a public review from Blanka to the effect that "we broke the bed and peed in it".
The check-in process was quite inflexible as Blanka apparently lives outside of Prague. If you are not able to pre-arrange the check-in well in advance, you will be met no earlier or later than 17:00.

If you have small children and require flexibility with the check-in or a little understanding from your host for life's mishaps you should consider other options.
Finally Blanka has accused me of being unpleasant in communication. Our communication was recorded in the AirBnB app and I have provided a sample of this below:
https://drive.google.com/file/d/10MdaI25a140lznlj9txZE9KligIHmu71/view?usp=drivesdk
https://drive.google.com/file/d/10UKJbk-hgdjdsRAuAtPSpVpF2CHTIOd_/view?usp=drivesdk
https://drive.google.com/file/d/10ZElggIFNhGWFTVe2AbItvoy4shRjvgV/view?usp=drivesdk
Perhaps Blanka interprets any request as unpleasant and would prefer for guests to not ask for anything that requires any action from her.
The apartment itself is fine as per my earlier review. It is comfortable albeit not quite luxurious as described in the ad. The biggest downside is Blankas passive aggressive behaviour, absolute lack of warmth and the inflexible check-in process.
I hope this review assist Blanka to reconsider her behaviour and customer service standards which seem to have slipped in Prague's tourist boom. For the prospective guests, I hope you make an informed decision about their accommodation in Prague.
Should you have any questions please feel free to reach me using the coordinates below:
Email ivan.pyvovar@gmail.com