What a disappointment. When we got to Alex and Kate's office they let us know our apartment had an issue with the water heater and they had another apartment ready for us. I asked them if this new place had the same amount of rooms and such and Alex said yes. However when when got the place the apartment only had 1 bathroom, and I had specifically booked the place because we wanted two bathrooms. We were traveling with another couple and my idea of a clean bathroom differs a bunch.
The next days was an ordeal since they wanted us to move to the actual place we had booked and they didn't want give us the keys early in the morning before our tour left in the morning. After several calls and many texts they agreed to give us the keys in the morning, even though we couldn't check in until later in the afternoon. They moved our luggage for us during the day which made us pretty uncomfortable. A didn't even let us know if the luggage had arrived safely until we once again, we texted them.
The fact that they gave us maps of Prague with information and were good at communication days before the reservation didn't matter to us st that point. Poor service