We were met by Vivienne who was extremely courteous and helpful. The apartment was clean, airy and well kept; just how it looks in the photos! Although we didn't get to meet Kent, he helped arrange transfers and was easy to contact over the 4 days we stayed at Kent Ridge Loft. There were plenty of facilities/appliances in the kitchen and the beds were very comfortable. The balcony was a big plus as it was very warm when we stayed in April. We used the metro quite a lot which was a short walk to the nearest station although there is a tram station outside of the apartment; the surrounding area was well lit and friendly. Overall, we really enjoyed our stay and would happily recommend Kent Ridge Loft to anyone (families, couples, and groups of friends).