We had a wonderful 5 days in Prague, meeting up with Australian friends who were touring Europe. Overall the apartment was good: spacious, clean, modern and very well positioned for the Old Town and Charles Bridge.
However it was badly let down by poor management support and inadequate maintenance. From the AirBnB listing, we thought we were renting from a private individual, Kristine. However we found the apartment belonged to a letting agent and Kristine and others simply worked for the company
Unlike my previous experience of AirBnB apartments, there was no induction to the apartment and its equipment and there were no instructions of how to use things. Also it obviously had not been checked before we moved in because several things did not work - or, at least, we couldn't get them to work.
The internet wasn't working. Having complained, somebody came from the office to fix it on our 2nd day. However she couldn't get the TV to work and it was the 3rd day before we were able to watch anything - important when the European football championships are on!
The bedroom lights didn't work which, from turning off the bathroom light, made from a precarious walk in the dark across the top of the stairs and back to bed. Even after 2 complaints, this was never fixed. The advertised spa bath also didn't work.
Finally, when we took the key back to the office, nobody even asked how things had been. Interest in us as customers: zero. It felt like they'd had our money, time to move on.
This was an apparent disinterest that was disappointing, greatly exacerbated by my subsequent messages of complaint being ignored. They ignored my 2 complaints while there, ignored my complaint when back home - and ignored my complaint about my complaint being ignored! I find it amazing they are so negligent and uncaring about customer opinions, considering this apartment was priced above average in a very competitive city.
Another problem was the lack of curtains in the bedroom. Firstly it meant we were woken at 5 by the daylight. Secondly there was a lack of privacy because facing apartments could see directly into each other. As a result, you had to be careful when coming out of the bathroom - I unwittingly saw much more of my neighbour than I wanted.
All in all, our recommendation would be to book somewhere else. There are hundreds of places, many of them cheaper. This is a shame because this could and should have been a good booking.