In terms of responsiveness this apt was greats our wifi didn't work and they sent someone to fix right away. We were woken up our first morning by shirtless
Men chainsawing on our roof and starring down at us through the windows. They sent someone that day to cover windows and clean up the debris left behind. There was a huge thunderstorm and the leakage fortunately was not over the bed. The location is great, clean and simple. These problems were easily fixed but should have been anticipated. We would definitely stay again if they put in real shades.