We got into a bad situation in Prague; our original rental place fell trough and we were stranded on the street for hours with small children. It was already 10pm by the time we went through Airbnb complain process and were able to reserve another place. Petr responded to us within half an hour and were checked in 40 minutes later. It was Petr's quick responce and willingness to meet us at the rental place late at night that made an awful situation into bearable one! The place was nice, spacious and clean and we enjoyed staying there. We would return for sure.