They were incredibly helpful and understanding for our delay of arrival! and answered fast on any concerns we had. The place was beautifully decorated and clean, was bright and had a nice view of the picturesque prague street ! Old city prague was 20 min by foot and we could reach almost every place we wanted fast with the trams that leave almost in front of the apartment. The metro is no more that 20m from the entrance. The reception is 24/7 and very kind/informative. We would definitely recomend it!