Eva and Klaudio were very easy to communicate with and warmly welcomed me at check-in. They gave me some great recommendations and they were very kind when I saw them from time to time, asking how my trip was going and if I needed anything. The room itself was great for the price, and the location was amazing- close enough to walk to old town but far enough to be away from the busy tourist centers. They run a small short-term rental outfit so if this particular room doesn't suit you, chances are one of their others may.