This unit was beautifully decorated and very spacious, but we had a very poor experience. We (2 travelers) were originally supposed to stay in one of Romana's smaller units in true Old Town that flooded 3 days before we left for our trip. This left us little time to prepare for alternative accommodations. I thought it would be fine because the unit is advertised as being in Old Town as well so our plans wouldn't need adjusting, but this unit is actually in the Florenc neighborhood which is about a 20-25 minute walk to Old Town. I call that false advertising.
In addition, Romana waited until the day of our arrival to confirm check in details although I had been communicating with her via the Airbnb inbox and had told her our arrival time 5 days prior. We had to wait over an hour to be let into the unit, causing us to miss a tour we had planned and the cleaning service was there for another 2 hours after that. The shower door was broken and forced us to take baths the entire time in the other bathroom. The electric stovetop was also left on during the cleaning and my boyfriend burnt his hand on it not knowing.
Finally, I would say Romana's communication style was extremely poor. We messaged her via the Airbnb inbox the day after we arrived with our complaints and did not receive any response. We then called her the following day to discuss and she basically told us she would call us back, hung up on us, and never called back. We were continuously told how we got the unit at a discounted price because it was kept at the same charge as the smaller unit, but we did not ask for a huge unit. We were forced to take it due to a flood so I don't see why that is held against us. She also mentioned multiple times how she has about 35 units in Prague and that seemed to be the reason she didn't have time for us - doesn't that mean you need a bigger staff then?
I will say that Romana's associate, Monica, was very nice and apologized profusely as she was checking in. Thumbs up, Monica!