Although apartment itself is nice, clean and location is perfect check-in process was a nightmare. First we were sent wrong lockbox location - was running around trying to find it and calling the company which managed apartment. After several calls they said they realized they have sent wrong location and it’s in totally different area. When we took the keys we found out that the key from entrance is missing the chip so we can’t enter the building (luckily enough someone was exiting and we manager to enter). Again numerous calls in order to get the new set of keys. And all this calls took lots of persuasion despite photos of the empty fence where the lockbox supposed to be and key without a chip: “no, lockbox is not here. Yes, I checked many times. It’s not here”, “no, key doesn’t work. No, that blue thing is a leftover of plastic, it’s not a chip. I understand that it might have worked with previous guests but it doesn’t work now. No, this key can’t open the lock itself”.
I’m afraid to imagine how would it be have we arrived at night and without local mob number😬