Anna was very helpful from the start. She gave us many options for how to get to her place from the airport and allowed us to store our luggage before the apartment was ready. The apartment is bright, clean, and very comfortable, and includes a book full of recommendations for restaurants, activities, etc. It's super convenient as well. There are bars, restuarants, grocery stores, and a drugstore very close by. It's only about a 20 minute walk from the Old Town Square, and several tram lines stop just outside the door. Her husband was very kind and gave us a ride to the airport for a very cheap price at the end of our trip. We had a wonderful stay and definitely would recommend.