Hana and Lukas were very concerned and focused on the guests entire experience. They made sure everything was enjoyable for us and really made our stay special. We arrived late to check in and Hana and Lukas were more than understanding and accommodating. They welcomed us warmly through FaceTime (since we were more than just a little late arriving) and taught us how to operate that incredible smart house. The floating house itself is unlike anything I've ever seen before...it's spacious, modern, fun, relaxing, artistic, and thoughtful. We will come back!!