Our overall experience of staying at this apartment was very mixed. The apartment was as beautiful and spacious as the pictures showed, and there were really only very minor improvements that could be suggested. The living area and bedroom were very open and bright with high ceilings and were lovely rooms to be in. The TV and WiFi were lovely to have and the bed was very comfortable. The kitchen was a great size and came equipped with everything, and more, that you could want. The bathroom was a little cramped but was nicely decorated and served its purpose. The only issue was the shower head that couldn't be fixed into a usable position no matter how hard you tried. I am used to places not having showers that don't quite reach my height, but this shower head had to be held to use it because of the angle it sat at. However, the mixed feelings come from the way things were handled by the host. I should say at this point that we did not have any direct contact with Marjan while we were in Prague, as he was away, but we dealt instead with his partner, Jason. Firstly, we had a hard time getting to the apartment as the directions didn't explicitly tell us to get on the metro after the bus, but we arrived only about 10 minutes late. We then had to wait a further 25 minutes for Jason to arrive. This was fine, these things happen and Jason was nice enough and showed us around the apartment. The real problem occurred on the final morning of our trip. We had contacted Marjan prior to booking the apartment to check if we could leave our bags in the apartment, or anywhere, after check out at 10am as our flight wasn't until 3pm. Marjan was great and told us that they had no bookings for that day yet so unless that changed we could stay in the apartment as long as we needed. We got no information to the contrary so on the final day we were still in the apartment at 11am about to get showered, packed and ready to go when a cleaner arrived. I tried to explain the arrangement but the language barrier prevented any understanding. After a few minutes she knocked on the door and thrust a phone into my hand, I saw it was Jason. At this point I said hello and was greeted with an aggressive tone saying "you guys need to get out right now" because they had people who had booked BEFORE us coming in at 12. I tried to explain the situation and our arrangement with Marjan but Jason was only interested in shouting down the phone at me. I said we'd be out by 12 so we had to pack up in a rush and leave immediately without showering. Very poor communication and rude response to a stressful situation that could have been solved easily by talking...