Petr was very good about communicating with me prior to my arrival and during our time there. We had some issues with the cleaning crew finishing in a timely manner and leaving items in the apartment but Petr apologized for these issues and has indicated he will resolve for future guests. He was also good about working hard to resolve the broken elevator upon our arrival since this was an amenity we required. The apartment is as pictured and very roomy for a family or group. The neighborhood is safe and accessible to the tram system but does require a tram or cab to Old Town Square area or the castle area.