After years of using airbnb this was the worst experience ever! Check in time was at 3 p.m. After hours Marina & Alex answered at 12 p.m. that they didn't received any massages. At this time we still didn't had a key or information to check-in because this should be done personally with Marina & Alex. They didn't answered the phone calls or the messages via Airbnb. We were forced to look for a new apartment which was very expensive and stressful. I don't know why you doing Airbnb if you are not reachable at any time. After 3 days of waiting to get our money back, they still didn't answer and Airbnb is involved now. So disappointing.