I had a very bad experience staying at this apartment. from the photos you think it is a dream apartment until you check in and see major problems that make your stay and vacation like a nightmare. first of all the day of arrival the managing host informs me that the elevator is inoperable and I have to climb 4 floors to get to the apartment. this is after I had informed the host that I have foot injury and can not climb stairs and they assured me there was an elevator!
on the second day of my stay, when I tried to use the appliances, the entire electricity in the apartment shut off. I tried to reset the fuse box and realized that it is mounted near a 12 feet ceiling and there is no step ladder or even a stand to use and reset the fuses. I messaged the management and did not get and response, so after a while finally I heard back from the host. they tried to get me to rest the fuses on my own. I inform them that I had tried but i could not reach it since there is no ladder in the apartment. I also inform them that I had a meeting to attend at 1:30pm and need to take a shower and leave the apartment. They assured me they would send someone within an hour to fix the problem. the time of this conversation was 12:00PM however no-one showed up till almost 2:00 pm, so I could not make to my meeting that day and was very disappointed. I told the person who showed up to reset the fuse box that there must be an electrical short in the apartment and they need to send an electrician to fix the issue. I also told her that the resetting the fuse is not going to resolve the problem.
Surly the next day the power in the apartment shut off again. I message the management and told them they need to send an electrician to repair the electrical. they said they will send someone to fix it. I realized that when I was not in the apartment someone had entered the apartment and tried to fix the problem. but the problem was not resolved and day after day for 2 weeks I had to deal with a faulty electrical circuit in the apartment. Finally after long delay 11(days) they came with an electrician and spend 2 hours removing major appliances out of the wall and trying to fix the problem with no success. So the electrician advise the manager that they need to replace the oven and see if that might resolve the issue. after 3 days more past they finally replaced the oven and the apartment electrical problem was fixed on May 5th 2022. This mean two weeks after I moved in that apartment on April 21st. this was like a night mare for me since I fell ill on the 3rd day I arrived in the apartment and had to deal with power outage while very ill and in bed most of the time.
But this was not the only problem with this apartment. on 2nd day while using bathroom, I noticed water dripping from the ceiling fan directly on the top of the sink, so every time I used the sink I got wet by water drips from the ceiling. fortunately they fixed this problem after a couple of days.
another problem is there are no air conditioner in the apartment and when it is hot it is very uncomfortable. the last two days of may stay it got really hot and hummed in Prague and it was not very pleasant staying in the apartment.
the bedding is also very uncomfortable. The bed is lumpy and non supportive, the bed sheets are very rough and the pillows are very flat and do not support when you put your head on it. I requested some firm pillows from the management the day after I arrived, they said none was available till the next week and I could stuff the decorative pillows in the pillow case for time being until they could provide me different pillows. They never bring any other pillows! it seemed like they did not really care if I get a good night rest or not.
other problems, there was no dishwashing detergent for dishwasher for the first 5 days, no floor towel in the shower area to step on after shower, no slippers and no dish rack.
the apartment is very small and the kitchen is actually your bedroom with your bed a few feet away from the kitchen sink, trash can, fridge that is noisy, etc. The shower is so small and you will hit your head into the shower head hanging on the wall a few times before your are done with you shower. shower handle is very short and stumpy and makes it very difficult to adjust the to desired temperature, the water heater tank is small and you will be out of hot water if you don’t hurry, and if you are not an small person good luck filling trough the shower door opening or in the shower.
after all the problems I had during my stay at this apartment Jakub on of the people managing the apartment offered to compensate me for the problems I have had with leaving me in the apartment 2 bottles of cheep wine and a small box of cookie. I opened one of the bottles and realized how bad it was and dumped it down the drain and left the second bottle in the apartment when I checked out on May 12, 2022
I don't recommend this apartment for anyone wishing to enjoy a nice experience while in Prague