Sarah is so nice and helpful. She prepared useful and detail tourist information for us. We followed her steps and have a good time in the restaurant she recommended. The location of the department is really great. Just 2mins to the old town square. No stair for the department. It is convenient for who with heavy luggages. Just one imperfection, which is the problem of hot water of the bathroom. There are only two cycles of reboiling water a day. However, I think the hot water is not enough for two persons to bath. Sometimes, my friend need to wash under ice water and it is a little bit inconvenient. But I think it is still a nice stay for us in Prague!