I have booked for one night only, but unfortunately I have missed my flight to Prague, however I managed to travel next day in early morning.
I have asked Kira and Irina if they could move my reservation for the following day. They said no, which I understand that is not them fault that I missed my flight. However I asked her if I could use the room until the check out, which the answer was again a NO (I don’t see anywhere limited time to do check in)!
As a customer I felt unsupported at all, they did not understand my situation and they were incapable to offer at least a luggage area in the morning or a waiting area for us to rest a bit or give tips about what to do in the city! The only thing I got was two NO’s and less 42£ from my bank account!!
I considered this unacceptable and I don’t wish no one pass through a situation like this. I true believe that in another accommodation they would not act like this two ladies!!!