Quick and excellent communication (even a phone call after our arrival that all is well), warm and effective welcome, help with parking.
Great little place away from the street and with a useful private backyard, 'warm' with beautiful touches, clean and fully equipped. A bit noisy at times, but not unreasonably, all considering.
Location couldn't be better, neighbourhood with all you may need, close enough to what counts (river, old town, castle), and far enough from the busiest places and routes.