the house itself was nice HOWEVER there were spiders in the bedroom which is not acceptable after she make pays 35 euros for cleaning fees. first day we were without heather and she said she would come next day in the morning . she never did she came at 2 pm without warning us nor apologizing. the worst part was the fact that there were workers inside the building in the lower apartment. with drills and sledgehammer. since 7 am to 6 pm. after spending the saturday night out we came home in the morning and they started again even on 7 am on sunday. we couldnt sleep and we had a rough day. she basically took our ids without any permission or mention in the booking reservation. she said literally " I wont do anything about the noise" . she never apologized for any inconvenience and most important once I talked to airbnb cuz she kept refusing to make up for all those troubles ( she should have informed us about the work prior the reservation ), instead if feeling apologethic she said literally " I can see you are not happy with your staying , I am not happy with you staying at my place aswell so I recommend you to leave tomorrow " ( you dont have to tell me to leave since I was about to leave anyway) , she acted arrogant and cocky and never felt or heard any kind of apologize from her. this was very unprofessional . I am sure that without the workers in the building the situation would have been better . excepts the fact it s on the 5th floor without elevator ( premium price for definitely NOT premium service) . lenka be more professional with the people coming to live at ur place they are paying for it ur not giving it for free ! good luck