Excellent communication , stylish top end apartment , location perfect and central for exploring beautiful city, everything you need for a great break -Wonderfull greeting by the lovely Sue -cannot fault a thing -lots of local information and tips as we were traveling with someone that was gluten free and vegetarian , really nice to get the personal touch -much better than a hotel room !My daughter particular liked the mod cons of Netflix , smart TV , Jacuzzi and Bluetooth in the bathroom !! I think you could not pick a better place as your base to explore this fantastic city.As mentioned their are stairs -however not an issue and good to burn a few calories from all the delicious food .