Hana was very helpful throughout our stay. Whenever we have any query, Hana did reply us as soon as she can. The room looks exactly like what it shows in the picture. It was really spacious with nice bathroom as well. Its well equipped with essentials for light cooking and theres a lot choices of tea for us to try :) And we did our laundry there as well. My hubby did mentioned that it feels like home that the studio is well equipped. The bed was comfy. The neighboorhood was quiet and good for resting. We can easily go to town by tram from the studio as well. Just few mins walk to the tram station/ metro station. Overall, we are very pleased with our stay and this is our first airbnb experience as well. We are definitely more confident to use airbnb service now thanks to our host.