One thing about your place was not proper information given. When I arrived and at the time of making booking I never was advised that apartment was actually on the other side of the town. All instructions I had was to get key and I was trying to get in for 30 minutes until I called your number and I was told that apartment was on different street, about 15 -20 minutes away. That is absurd and misleading. You do not do this to guests who pay you to stay at your place. You should provide proper instructions. And if I would have known that apartment not will be on the same place where I had to get key, I would have canceled and booked different apartment. That was really confusing, misleading and not properly communicated. I had to wait for Bolt for 15 minutes in cold weather to come and get me to place that was not on the same street where key was taken. And after all, when I arrived to Smetanovo 12 (which was never been mentioned), I could not find apartment for 20 minutes as apartments in that building do not have numbers and instructions was not clear at all. I had to go and put the key in each apartment door on the 3rd floor to see what door it would fit. This was absolute disaster. I have booked airb@b in many countries but this one was the worst in communication, explanation and location provided. Really bad and was not pleasant at all.