The apartment was in general nice but not like we expected from the pictures. By taking another look you could see a lot of bad reparations and most importantly a lot of dust and hairs(!). There were hairs in the bathroom everywhere, in the sink, the shower drain, the drawers, disgustingly dirty pans and pots so that we didn't want to cook, make-up powder in the bathroom drawers, a defect sink, stains on the bedding and a lot of stains everywhere on the wall, dirty window glases and a lot of pigeon dirt in front of the bathroom window, the waterboiler was full of lime, the toaster full of crumbs and you could see that the carpet wasn't vacuumed for example. The check-in was catastrophic, we hurried to get there in time with our heavy bags, like we were told, just to wait for the answer of the employee, that he will need 45min . The was communication closely sufficient, no in-time answers, no check-ups if everything is ok, the building was very dirty and the walls so extreme badly soundproof that we couldn't sleep on Saturday night because the neighbours in the other apartment of sevenkeys were having so much "fun" until 3 o'clock in the morning and then showered (the boiler is so immense loud because it hums so loudly like in the wall behind the bed). We just had one towel and there where dishwasher tabs and instructions for a dishwasher but there wasn't one?! Copy and pasting doesn't make you seem very professional and all the more if we paid nearly 400 bucks for 2 nights (!?!?!) for a "superhost" that was advertising with professionality and a very clean apartment when we got neither none of that. I have apartments for holiday guests at home as well and for that very high price I was so much disappointed because there wouldn't asked if there were any problems or if we liked it because we didn't. I love AirBnB but I think that was the worst experience I had with AirBnB so far especially because I had so high hopes and expected such an high standard for that price, just as advertised. I had wished for a better communication and after our problems honestly for an partly refund. I am very sorry but that is how it is even if the location was fantastic.