We could reach Adam at any time before and also during our stay. The check in info was very detailed. The room was just like on the photos. The whole flat felt very warm, welcoming and friendly. There are notes of other guests, coffee, tea and some other things that we could use in the kitchen. The location is also perfect, we never used any public transportation, when the weather is nice and not cold, its nice to just walk around the city. I will definitely recommend this to my friends and we will be back someday!