Emil was very friendly, helpful and informative! Unfortunately there was an accident and we were unable to stay in the room we booked. They gave us a different apartment instead which we did not think looked like the pictures. It was farther away from where we would have liked, it was not clean, the floors were dirty, also black mold in the bathroom and my parents found blood on the comforter of their bed. I told Emil of this and they did give us a small discount off.