From when I booked this place, they kept in touch to let us know about check in, keys, directions etc. It’s a beautiful apartment located centrally but not right in the middle of all the hustle and bustle. It was perfect for the 5 of us to use as a home away from home while in Prague. Apartment is as described, with beautiful high ceilings and decor. Plenty of hot water and heating, which was lovely. All facilities were as described and lovely and clean when we arrived. Would definitely recommend if you have a family or small group wanting a nice place while in the city of Prague. Would stay again without hesitation. Thanks