Upon arrival the accommodation looked great we were greeted by reception staff who offered refreshments, Kira then met us where she gave us bad news that her room had been damaged by previous guests she quickly informed us that she had arranged other accommodation for us at a better location. Kira then organised a taxi which she paid for and accompanied us to the new hotel and gave us a bottle of champagne for the inconvenience.
We were gutted not to be staying at the accommodation but Kira went above and beyond with her guest services to make sure it didn't affect our vacation.
Thank you so much for everything, I cannot praise Kira enough from the lead up communication helping us plan how to get there by train to the quick planning of re-organising our room. I hope to get the opportunity to stay at her accommodation in the future.