When we arrived at the lock box to get our keys, they weren’t in the lock box. When I messaged Jiri it took him a 20 minutes to respond while we were standing in the rain with our luggage. Other guests staying in the apartment eventually let us in after 45 minutes of waiting. We weren’t given the keys until 10pm that night. The room also smelled like cigarettes when we arrived and the mattress was very uncomfortable. Beside the hiccups it was a fine place to stay, gets the job done for a reasonable price