Andy was terrific in his communication. He met us upon our early morning arrival from the train, and he gave a big assist with necessary information when one of our party needed to replace his passport. We had 4 adults in the apartment and we all felt comfortable there. All amenities were terrific - including a real coffee pot and clothes washer. The location is perfect for walking around Prague or taking public transportation. Wireless was good too. There was a little bit of street noise as we were there over a weekend, but it did not really bother us. We would definitely stay there again if we got the chance to return to Prague