Overall me and my friend had a great holiday in Prague and a positive experience. Howeveverwe thought a couple of small tweaks were needed to make the stay a 5*.
To start with the positives, the communication from Umur was great. He messaged really quickly and always replied promptly.
The person who met us to exchange the keys was very helpful and friendly and offered us some recommendations of places to go. Umur also sent us a thorough list of good places, which was really helpful. We tried a few of the bars (the one where they mix up personalised cocktails based on your favourite flavours, and the railway bar) which we really enjoyed!
The location is about 30 seconds walk from Wenceslas Sq, where there are shops, cafes and a couple of bars. Its also about 10 minutes walk from old town, and around 15 from Charles's Bridge. A taxi to Charles Bridge/old town costs about £3.50-5 with Bolt.
Apartment was clean and tidy, with neutral decor. They had left a sign to say welcome, which was a thoughtful touch.
Umur was also very accommodating with check out times and kindly allowed us to check out later, which we really apprecaited.
There are a couple of things that could be improved on though. Firstly I'd suggest leaving a couple more towels. There was just one towel each and a small hand towel to share, which was a bit inconvenient as they were still damp when we went to use them next.
Also the blinds in the bedroom dont cover the window properly and are quite sheer. This didn't bother me too much as we were only there for 3 nights, but my friend commented on the fact that it was hard for her to sleep past sunrise, as the room gets really light, so that would definitely be an issue for someone who needs it to be dark to sleep properly.
Also the bed is very, very creaky. This did bother me quite a bit, as it made a loud noise every time my friend or I moved even slightly and meant that I woke up several times each night, which normally doesn't happen. We were only here for 3 nights, so it wasn't the end of the world but it would have put me off if I'd known beforehand and I would have been quite unhapy about it if I was there for longer as it had already started to be quite irritating. However, its an easy fix, and I've messaged Umur to suggest either fixing it or naybe oiling it. Or it may need replacing entirely.
If those 3 things were addressed (mainly the bed issue) then I would absolutely stay there again and would rate it 5 stars.
I would also say that the building was a little loud. The walls were quite thin and you could hear a lot of movement next door and from upstairs. They weren't being excessively noisy at all (no loud music etc), it just seems that sounds travels a lot so you can hear people opening and closing cupboards, walking around, flushing the toilet etc. This isn't Umur's fault at all, I think its probably down to the building being old, and it was quiet during the night hours, as they have a rule about not making noise during certain hours. Again, this wasn't a massive issue for us, as we only spent a very small time in the apartment during the day, but it may be bothesome for someone who would be spending more time there during the day! Nothing Umur can really do about this one, so I'd say thats more just down to whether that would personally bother you.