This apartment really can’t be beat on location & cleanliness. Check-in was simple and efficient. Vitek checked us in and he was warm, welcoming & helpful. The apartment itself is spacious & clean. Its location is perfect; near everything without any street/pedestrian noise. Very peaceful.
The issue that we had came with responsiveness to a problem. We were staying 3 nights. On the 2nd night, my friend was taking a shower and the handle made a strange sound when she went to turn the shower off, then it wouldn’t turn off at all. The shower was running full blast, and would not turn off because the handle was broken. I tried several different ways to get the shower to turn off, and even tried to find the main water valve for the shower to turn it off at the source, but the valve is not in the apartment.
I immediately messaged the hosts on Airbnb (but it was around midnight, so I didn’t expect an immediate response). The shower ran, on full blast, all night. There was a message from Pavel the next morning that he would find somebody to look at the shower that day. We didn’t leave the apartment until 12:30 or 1:00 in the afternoon, but there were no further messages and nobody had come by yet at that point.
When we left, I stopped by the reception desk to make sure I was clear about the problem. Pavel was at the front desk; he stated he got the message and would get somebody to look at the shower. I tried to reinforce the fact that the shower was running full blast (and had been all night). I even said that it’s okay if it can’t get fixed immediately, but the water valve to the shower at least needed to be turned off because of the water waste. Pavel practically waved me away and said he’d look at it — dismissive and rude.
We left for the day and came back around 10 pm; when we opened the door, the shower was STILL RUNNING full tilt. It was obvious nobody had even come in to look at the problem. So the shower ran all night (again), until we left the next day. That is 36+ hours of the shower running without anybody looking at it.
So of the 3 nights, we only had a working shower for one night, and an indifferent response to absolutely insane water waste. It was so disappointing and frustrating.