Bonny is great, she responded very quickly and was waiting for us at the apartment. The room is big and we were very happy for the extra goodies of coffee, juice, bread, jelly and cheese & ham in the fridge. On our second night we found little beetles around the room. We then discovered a spiders nest filled with dead beetles under the bed. We emailed Bonny and she came as quickly as she could and vacuumed it up. Other than this, everything was fine.