Jana was a little bit disorganized. She was supposed to leave our key for us in a box and supposedly asked a friend to leave it there for her, but it was not there when we arrived and we had to request the help of her neighbor to get into the apartment. Other than that, the apartment was beautiful, just as it looks in pictures. It is very close to the tram, however, it was very far from the city center, about a half an hour (30-40 min train ride). The apartment was very lovely, but no dish soap. A little bit out of the way but a good value.