Even if we were a little bit late (aroung 21:00) when we arrived at the office, they were still waiting for us. As a surprise, they told us that our apartment has been changed because the boiler wasn't working in the apartment we originally booked. We got a smaller apartment but in a better location for the same price. They took us there by car and gave us a map and information - very nice. As we were only in 3 (what they knew), the apartment change was no problem. All in all very kind people with a clean apartment and fast and good answers.