Mike is very accommodating and happy to help in anyway he can. I fractured my tooth and he helped me find a dentist! We arrived earlier than the check in time but Mike happily took our cases, this was great as we didn't want to have to carry them with us! When we checked in Mike told us more about the area, restaurants, attractions and things to look out for as a tourist. The apartment was beautiful, super clean and well equipped. It looked just like the pictures but bigger! We would definitely stay again.