Myself , husband and my mother have just arrived back home in the Uk after staying at this air bnb , we have gone through the advert on the air bnb web site and nowhere can we see it says there are 8 flights of stairs with 13 steps on each stair case , if we had known this we would never have booked it (NO LIFT ) my mother is 70 years old and really struggled with all those stairs. ( not only all those stairs to go up but it was dark, dingy, foisty and in some areas looked and felt like we were in the dungeons!!! ) I have to say we were very disappointed not only with this but also several other things too, it states in the description under the heading, THE SPACE, This newly refurbished designer apartment...this is very misleading as it is certainly not newly refurbished ,
1.Firstly both the windows in the main bedroom are broken and one even taped up ! leaving that room like an oven. ( According to the host there is air con in the bedrooms but NO instructions on how to use it , NOT like the usual air conditioning units, we couldn't get them to work ! )
2. Two of the chairs from the dining table were broken one of them especially and not able to sit on it , we had a look and one of the legs is actually missing a screw, therefore the leg is hanging off and unsafe.
3. Toilet lock on door is broken and wont lock.
4. the rugs in both bedrooms were dirty , the one in the smaller bedroom had the biggest stain on it ...AWFUL !!!
5. The settee had a large burn mark , cigarette burn and terrible black stains all over it .
6. Clothes horse was left up in the main bedroom full of wet washing , certainly not acceptable.
7. The grey towels left for us smelt of damp and some even had bleach marks on them .
8. One of the pillows had a hole in them and the stuffing was all over the bed when we woke up . The pillows were stained too!
9. Turned the bedside light on to find loads of dust and hairs shine up on the floor , not nice to see.
10. Bathroom on the whole needs a good clean , even left on top of what i can i assume was the boiler was a dirty disgusting plate with an old bar of soap on it .
11. lack of crockery for 3 people, with no scissors.
12. The lack of information , for eg : NO important telephone numbers ie: Doctors , hospital, police etc. lack of info on how to use any equipment and the only thing on things to do was a small booklet on Prague.
So...I contacted the host regarding the issues, I received an E mail back to be asked for them to give them chance to look into it , I'm still waiting on a reply after been back over a week now and not heard anything, they had the chance !!!
AVOID this place looks nice on the pictures but very misleading!!!!