We arrived around midnight, but with clear instructions we were able to pick up the key from next door easily enough (it took 5 minutes of waiting for someone to come with the key, but they did!). The apartment itself was very warm and cosy to enter. There was heaps of information left out about the city. The wifi worked 90% of the time, but it was enough. Everything was very clean, and contrary to some other reviews we actually found the futon to be very comfortable. Because of the large windows, it felt very spacious for a studio (even if in sq. tf. it might not be). But the absolute winner was the hot tub - loved it! Perfect on a snowy clear day. If you're not bothered about using the hot tub, there are almost certainly better value for money apartments. But we were happy with the hot tub cost premium. Would definitely stay again!