The apartment I stayed in is in an excellent location and the check-in and check-out processes were smooth.
Unfortunately, despite clarifying with Sophia before booking my stay that the apartment pictured in the listing was the one I was booking I found this to not be the case — the picture of the bedroom in the listing suggests the apartment is on the top floor, but the apartment I was booked in to was not.
I had to contact Sophia to raise a couple of maintenance issues and she was quick to respond, but I was disappointed that despite mentioning that only one of the two lights on the ceiling in the kitchen were working, this was not fixed during my stay.
Overall my stay in the apartment was generally positive and I'd consider staying there again when I'm next in Prague.