We didn't really see Vincent because he was out of town but Lindsay was there to host us. She was really helpful, she kept our bags after the check out time. She gave us some tips and she gave us a map. The place is just perfect : clean, in the city center next to every touristic sites, the kitchen and the bathroom was very neat and useful, the room was big with a balcony. We really recommand this place !! It was one of our favourite place during our interrail trip !