Jan was friendly and helpful, helped us get around and left us city maps and directions to the nearest metro station which was pretty close. It took us about 10 mins to the centre. I wasn't very happy with the bathroom since the shower doors were not closing properly and we only got one roll of toilet paper, and not whole, someone used it before. The apartment was a bit dusty in the corners and beneath the furniture. I didn't like the curtains because too much light was getting in the room in the morning so we couldn't sleep past 7 every morning. I expected to have more than 2 glasses and 2 plates.