I have used Airbnb for a number of years, and with all of the bookings this is the first time that this has happened.
I had told Vladimir and Katerina that I was unable to make the trip to Prague, however Lisa, Eunjung and Sehun would be arriving. I was very surprised to receive an e-mail informing me that Lisa had arrived. I thought that was just great. It was beyond what was required. A public 'thank you'.
Vladimir and Katerina really care about their guests.
Apart from anything else that level of communication warrents a higly recommended. I do hope that I have an opportunity to meet Vladimir and Katerina.