We were not aware before booking that Milan had a 2-5pm check-in schedule, but he accommodated to our arrival later in the evening and we could check in without problem. Maps app points the entrance to the flat on the opposite side of the building, but we were in contact with Milan, so this was no problem either. The flat satisfied all our expectations. If anything, it was maybe a bit too warm sometimes due to the heating. Milan texted us in the middle of our stay to check if we needed anything. Communication about check-out was also very good. Overall, we can only say we are very happy with the service provided by Milan.