I went to Prague with my brother, our staying as absolutely amazing, we were received by Artem who was specially nice and helpfull, to room was beautiful and comfortable, we even saw snow from our window, the food was nice and the service impeccable. Kira arranged a taxi (Martin, who was extremely nice) to pick up us at the airport and to take us back there, she solved all the doubts I had before the travel (like if we should take euros or Czech koruna, between others) so the attention was amazing since before the travel until we came back to the UK. I will recommend it 1000%