Pros: The check-in process was smooth and location was great.
Cons: The heat went out and was mostly inefficient during a very cold period in Prague. As occupants we could not change the thermostat (it is locked with a pin) and had to reach out to him to attempt to change the thermostat remotely. During our stay we flagged to him many times that the heat was going up and down and was often down as low as 9 degrees Celsius and typically around 16 degrees. At first he told us that he was going to keep it at the EU maximum of 19 degrees and recommended that we take showers to warm up despite our requests to increase the temperature to 22 degrees. After struggling with the heat an additional day we raised the matter to Airbnb support and he agreed to keep it at 22 degrees, the thermostat was unable to get past 18 and Airbnb moved us to a new apt after the matter was unresolved and Richard's communication was inconsistent and often unhelpful.