One of the ladies was there to greet us upon arrival, both of them were lovely and were only too happy to organise airport transfers, etc. They even did our washing for us which was greatly appreciated! The location is FANTASTIC being right in the old town only a few hundred metres from the main square - excellent base for exploring the city. The view from the terrace is beautiful and was a great place to relax after long days of walking. I would rate the facilities and presentation of the property as 3.5 stars - it met our expectations given the price point.