Sophia and the staff from the reception were very helpful and accommodating. We noticed a handful of missing amenities from the listing, but they were very quick to respond and pick those up for us. Check in was easy. Great location and large space, main downside was the minimal amenities and lack of storage space for unpacking (no dressers/closets in 2 out of the 3 bedrooms). If there is anything specific you may need during your stay, I recommend letting them know beforehand.