A very disappointing and expensive trip to Prague to fulfill a dream, a dream that was destroyed by Vera ignoring and lying to us.
Although we were told that the lift was under reconstruction, we were not told the building was a construction site. When we arrived we were shocked that the front doors of the building were boarded up and a large proportion of the building was under construction. The construction scaffolding and dust and noise was right next to and overlapped the small balcony; builders often stood next to the kitchen and balcony, making the balcony completely unusable. There was a lot of construction noise (jack-hammering, yelling, drilling etc) and we had to walk up six flights of dusty, slippery stairs through 3 floors, with construction boards up on each level, and with building material often stacked on the stairs. We messaged and phoned Vera several times during the first day about the issue. When we finally spoke, her she seemed sympathetic and we negotiated a 50% refund and she promised to meet with us at 10am the following day. We waited but she did not come not and we are still waiting for the refund. From the second night the stairwell lights did not work. As a result, for four of our six nights there, the stairwell and corridor were extremely dark and dangerous. The shawl of one of us caught on the huge sheet of reinforcing mesh which fell dangerously on us. Again, Vera did not respond to our messages, even though access to and from the apartment was unsafe.