From the moment I arrived to the day I left the staff at the hotel went above and beyond to accommodate me. When I arrived I was very sick and could barely hold my bags, and the receptionist saw I was struggling and ran to help me. The majority of my stay I was struggling with the flu, and the staff brought me medicine and helped me order food from nearby restaurants so I wouldn't starve. When I could barely walk they came to my room to help me instead of making me come to the reception. Besides the staff, my room was absolutely gorgeous. They utilized a tiny space very well, and I loved every excellently planned detail of the room. The bathroom even had heated floors!!!! Since I was sick, I also tried my had at the spa, as I knew it would help with the congestion. The spa is beautiful and well maintained and it was a joyous two hours spent inside. Overall I will definitely be staying again next time I'm in Prague.