Emil/Anastasia were very quick and detailed in their email correspondence. A driver was arranged for 25 euros to pick us up at the airport. He was very quiet but once at the apartment, gave us the keys, showed us around, gave us maps with points of interest, popular restaurants, minimarts, etc. Emil also had a driver take us to the airport when we departed as well.
The apartment is on a major street and my only complaint is that the bedrooms face the street and there is constant street traffic noise that can be heard, despite the windows being double-paned. I didn't sleep well the 1st night but then as each night progressed, I got used to it and slept ok.
Location - 10 min walk to Wenscelas Square, 30 min to Old Town square. 10 min to bridge.
The place is located on level 1 (2nd storey). There is an elevator or a wide staircase to take you up. The apartment is clean and nicely decorated. The beds were very comfortable with plush individual duvet blankets. There were 4 of us and my husband and I were in the bigger room with the king-sized bed. The other bedroom has a queen-sized bed.
The toilet is separate from the bathroom which is great but oddly, has no sink so we washed our hands afterwards in the bathroom (when it wasn't in use) or in the kitchen. The bathtub has a handheld shower spray but there isn't a shower curtain so we had to be careful not to spray water all over the place.
Emil emailed the next day to check in with us to see how we were doing. Emil or Anastasia maintained correspondence during our stay which was nice.
You are responsible for your own toiletries.