We arrived slightly earlier than expected, so we caused quite a situation for Alina who was checking us in, as she was dealing with other people as well. However she was pleasantly friendly and didn't mind us being early at all. Sarah, who I was on the phone with asking for directions and other things, was very helpful and friendly as well. We dropped of our luggage and went out for lunch, as the apartment hasn't been cleaned yet. Once we got back the apartment was spotless and it was just perfect. The apartment is gorgeous, a spacious loft with huge windows bringing in all the sunlight you could ask for. Everything you could need was there, from pots and pans in the kitchen to extra sofa cushions in the chest of drawers and shower gel and shampoo in the kitchen. Only thing missing was a hand soap, but we just ended up using aforementioned shower gel instead. The apartment is right outside the Wenceslas' square, so the location couldn't be more perfect. Overall it was a very enjoyable experience and we'd definitely come back when in Prague.