Heads-up! a good possibility to be played by given a broken room. I rented room 21 with a friend, it consists of a bedroom and a bathroom. The shower was the main issue in this room, you have to always press on a buttom to get water. However the problem was in the drainage that was stuffed so the water started filling in the bathroom. After a 5 minute shower, bathroom was fully soaked and the water started entering the bedroom and almost damaged our stuff!!
Since we arrived late (6-7 PM), there was no receptionist in this ''Hotel'', there was only a phone number for emergencies. I called this number several times and nobody answered. So we decided to wait for the next day to confront the receptionist about our problem.
The receptionist was nice, as soon as i informed her about the shower drainage problem in room 21, she checked in her system and confirmed that the problem was registered in the system. I was astonished and asked her why was the room rented in such condition, but she had no answer as she was new in her job.
I then asked her if a late checkout ''later than 10 am'' was possible, and she refused saying that the room was booked on that day, i laughed and said ''how are you renting a disfunctional room again?'' , she laughed and replyed '' it is not my decision to make''.
Talking to the manager was not ''allowed'', all i could do is talk to another receptionist (on the phone) who was older at her job, and all it brought me is an email linked to purpur, where i should adress my problem and request a refund. It has been two weeks and i have not recieved a reply.
Please people watch out of this ''HOTEL'', and whoever rented room 21 on the 17th of july please dont hesitate to report them!