Alex and Kate's place is in a great location near Wenceslas Square, with good access to transport. There is a lift to the apartment, but people requiring disabled access should he aware that there are a few steps up to the lift in the lobby. The apartment is wonderfully furnished with everything you could want, and although our kettle was broken, it was kindly replaced promptly. We never met Alex or Kate, but we did meet some of the other Ruturra crew at their office, who seemed polite and friendly. Would recommend.