Pros: Good location and apartment was relatively clean and walkable to old town square and other attractions.
Cons: We arrived to the location by car and had one of the worst check-in experience ever:
1) We informed the host (or whoever was managing this listing for them) that we were arriving by car on multiple occasions.
2) You have to stop by a narrow one-way street and use a remote control key to open the gate for your car to go in.
3) This key wasn’t included in the original set of keys. When we asked the host where it was they mentioned that it should be in the apartment instead so one of us had to go into the building alone to check while the party took care of the vehicle outside.
4) After 10 mins we still couldn’t find the car and rang them again. They mentioned that the previous guest may have took the key and spent the next 30mins trying to convince me that we could open the main gate with the original set of metal keys instead.
Note that at no point in time did they offer to come down to the location to help us, and we were had to shift the car multiple times as we were blocking the traffic while figuring out how to open the gate.
It felt like they were hoping the situation would resolve itself and were not willing to come down to the location to assist us. I had to tell the lady over the phone
explicitly to send someone over.
5) A kind resident staying there finally helped us open the gate with her remote controlled key and told us that there was no way we could open it with the set of metal keys provided.
6) Whole process took one hour of flustering and constantly shifting of the car while being split up. ONLY after we had already settled down in the apartment did they message to say that they were sending a person down with a replacement key...talk about doing too little too late!
7) Turns out that the previous guest had took the key with him instead and they had to provide us with an extra one.
While we understand such mishaps do occur, they could have improved our overall experience by:
a) Communicating this with us honestly
b) Not try to stall for time by asking us to try to open the gate with the metal keys - this was definitely not possible and we wasted a good amount of time doing this while being horned at for blocking the traffic
c) Be more proactive in Sending someone over from their office