We didn't meet Vincent but we had good communication and were able to check in flexibly even though it was Christmas Eve! The apartment was more of a hostel environment with a few other guests however this didn't detract from the comfort and pleasure of our stay. The room was very big and comfortable, in a fantastic location, close to old town, and a 10 min walk to the main station. There was lots of information and assistance for us. We had a very pleasant stay, would definitely recommend!!