We came here for my 21st birthday and the staff were all so helpful and friendly. My boyfriend was able to arrange breakfast in bed with prosecco over whatsapp ahead of our trip and on the morning of my birthday the food arrived exactly when it had been arranged and was wonderful. This place was in a central location, close to everything and every landmark was extremely walkable. The reception was helpful and friendly and the room was left clean with regular room cleaning services throughout our stay (if we needed them). The room has low ceilings - which we expected with the wooden beams, but it was charming and warmer than the photos make it appear. It's an old building, so there is no lift but we did not feel this was much of a burden at all during our stay. I would also recommend using the shuttle service from the airport. The drivers are friendly and it makes the journey to the airport stress free! The room really was lovely, well heated during the winter once you turned the radiators on and we really enjoyed our stay.