Never met Jitka, she was away the whole time. She was responsive and friendly. The location of the flat is great, it was easy to walk to all of the sights in Prague. Room was clean and comfortable. The one big negative was finding another guest out smoking on what I thought was a private balcony attached to my room- didn't really like the idea of someone else I didn't know going in and out of "my" room whenever they wanted. Not sure if we were all on the same page about what spaces were private and which were shared. No lock on room door. Balcony was nice with good sun. Difficult to unlock building doors with keys, as the locks were sticky and hard to turn. Sometimes it took 4-5 minutes of trying to be able to access the building- maybe time for new keys?