First of all this has been the most horrible experience in my life with Airbnb. I have never experienced such rude behavior and unhelpful nature from any of the host till date. I was supposed to arrive at the apartment late 10-11 in the night But due to uncertain flight delay and weather issues our flight got more delay. He kept the lock box 150 m away from the apartment door and expect us to find in the middle of the night. I called him number of times, after which he answered once and spoke to me so rudely that I felt like leaving the next moment. The apartment didn't have any bathroom amenities the gas induction was not working. The host didn't even ask us if we are okay or need anything or explain how things work. When I asked him that the induction is not working he replied rudely saying you don't know how to use.
I have never been so unhappy staying with Airbnb. This place doesn't deserves to be on Airbnb. More importantly the behavior of the host was totally unacceptable.