Vincent was super responsive since the very first contact prior to booking and even after; he was there to welcome us and make us feel at home upon check in. We did not see him after that, but he made himself available if we needed anything. KILLER GOOD location for this apartment, can walk to everything in old town Prague within minutes. Great big room on the 3rd floor of the building, a common area that has lots of maps & info, the bathroom is shared by everyone staying and in three days, only had to wait for it once - the bathroom door is hard to shut and does not lock, but everyone respected everyone’s privacy just as well. The apartment is dimly lit throughout and the internet went in and out a lot because it was raining. The beds are ok, the pillows are very “tired”; the room is spacious and just like in the pictures. Would have been lovely to have the host there at some point before check-out to say good bye :) A good bargain!