The administrative and cleaning personnel was very helpful, polite and effective, responding to my requests for example of a larger table and a lamp near the couch for reading. My problem was with some features of the property itself. Most important was the drainage of the shower; it caused the first days a leaking of water in the apartment on the floor below, and after it was fixed, the drainage was VERY slow; there is something inherent wrong with the drainage system there. Second was the internet; for about the first 4-5 days was either VERY slow (impossible to even receive e-mail) or down. Subsequently a new network was proposed that was satisfactory but unfortunately was NOT very safe, because it has WPA and NOT a WPA2 password. Since my stay there was for professional and not touristic reasons, that was indeed an issue to recon with. Another less important issue was the lack of lights under the kitchen shelves, hence, one had to use the full room lights. I should say at the end that the location is superb (the best I think in Prague since I have stayed 7 times in this area). The building is bit old but safe; my apartment facing the very large inner yard was very quiet and had a lot of sun shine.