Karen wasn't there to greet us but her daughter was, and she was very friendly and helpful. The apartment is FABULOUS! Very well decorated and furnished, we felt so comfortable and at home here. About 10 minutes walk from Old Town Square - so convenient! Very close to a supermarket as well. Karen was also kind enough to provide us with two blankets for us which was very thoughtful. The only negative was that there was only one roll of toilet paper, which we realised pretty late. Other than that, it was excellent! A very comfortable and enjoyable stay. Thanks Karen!