The apartment was nice a beautifully done. The rooms and the bathrooms with the sauna were very nice and the kitchen was good. The hosts were great about making us feel welcome and asking about our needs and doing what they could at first. Then the dishwasher was replaced and was supposed to be fixed that day in a few hours had to remind them to finish the job and there was a water leak in the kitchen after the old dishwasher was taken out. Then when we asked for extra towels and to have the machine put in they told us we could have towels for an extra charge and asked to have the shower drain cleared. Then things went smoothly until one of us was robbed and a set of keys was taken and at first it was no big deal but then lock had to be replaced and they wanted to charge us for the lock but wouldn't replace it while we were there. After that water had leaked from somewhere in the apartment and caused damage to the apartment below us and they tried to blame us for cleaning hair out of the drain and that we caused it but only seemed to come out after they decided that we were going to pay them for the locks and wanted more, they also said they didn't have insurance on the apartment so we should share some of the cost with them and wanted us to pay them the money outside of airbnb and they had also requested that we email them on their email and not on airbnb and to call them for things. All violations of airbnb policies. They then tried to claim the entire amount of the damage from us after I told them that I wanted to handle this issue thru airbnb.
So I would recommend avoiding this apartment due to the management from Ruterra Apartments. They even went as far as to yell at a friend who rented a place from them had an issue and the boss from Ruterra went and yelled at her about our issue and pressured her for money over it. It is not the people you talk with when you call, Emil and Olga were great with us but their boss Helena was rude at best and never did what she would tell you she would say.
Avoid at all costs. Customer service and documenting things and extra payments is not what they care about.