Ok, so we arrived in Prague at 11AM on a Saturday morning. We texted our host about a hour early to let them know our time of arrival. Check-in was supposed to be at 3PM. We did not hear anything for close to 6 hours. We attempted multiple phone calls (at 4PM) and texts to get an idea of what time we were going to be able to check our family into the room (we have a 2 year old). We decided to get a bite to eat to kill the time as we awaited a response, so we drove a little bit and found a fast food place to stop. By this time our little lady was asleep in the back seat, so we decided to park and wait. At 515PM we got a text message back from the airbnb host asking where we were. We drove back to the property, and were there in 5-10 minutes, to meet Marco who didn't arrive at the property for another 5 minutes or so and was obviously out of breath from trying to make up time.
The saving grace of the check-in process was Marco. He was very helpful and showed us the amenities of the apartment as well as make some nice local recommendations.
The apartment itself was actually great, but there were several hours where we were considering having to book other accommodations for our stays because of the complete lack of communication that existed for hours.
Additionally, parking is NOT included with this property. The advertisement is wrong and needs to be updated. If you select this property you will be directed around the corner to a parking garage that is not only not free, but actually quite expensive (which one would expect in a major city in Europe). We selected this property specifically because of its location and its advertised on-site free parking. Loved the location, but obviously the parking was non-existent.