Met by Lindsay who was very helpful. Unfortunately the room was lacking bedside lamps, mirror, the curtains were nets and we were overlooked. Not enough cups or glasses for the amount of people the flat could accommodate. Shower head not fixed to the wall. Not happy with toilet off the kitchen. Lots of improvement could be made at a small cost. The plusses were ample amount of hot water and comfy clean beds and location. The only time I met Vincent was when I requested a hairdryer. In short very disappointed.