We had mixed feelings about our stay, so here is the complete story:
Our flight arrived by night in Prague, so we checked-in after 9pm and would be charged a late check-in fee (it’s written in the listing description, 100 CZK per hour after 9pm). Upon arrival Anasteisha checked us in and told us about a broken part of the shower floor, caused by another guest. She told us she was waiting for Airbnb to deposit her money to fix it. So until this moment all we knew was that the bathroom had a problem that was not fixed to receive the next guests and that we would be charged an extra free for arriving late.
When we first had a shower there was water leaking on the bathroom floor. We took photos and immediately sent to her. She came to see it the next day and said she would send a technician the day after that. We waited for them, she came with him and he applied some silicone where it was supposedly leaking. We waited during the night for it to dry and tried the shower again. The solution didn’t work, so the shower (which is the kind of shower that is all in one piece, including floor and doors) probably had to be replaced. We always contacted Airbnb about the situation from the beginning, so that we didn’t have any problems and could solve this with them as well. Since the solution would not be that easy - or that fast - she offered relocating us to a similar listing of hers (that is also on Airbnb). It was 2 metro stations from the original listing, farther away from the city center. It was very similar in general, but it had a washing machine and a balcony, so that’s a plus. We accepted to move to the other place. There were guests staying at the other listing, so we stayed 6 days at the original apartment until they left, moved to the new one and had no problems since. She waived the late check-in fee after all this, and Airbnb refunded part of what we paid for those 6 affected days (only after long talks with them and a lot of Airbnb employees coming and going).
Our final impression is that initially things did not look good for our stay, but she did her best to solve it and we ended up having a good time in Prague.