Not customer focussed , after I reported the 2nd day that there was Problem with hot water and asked for a compensation ,( i had to shower in the hotel where my colleagues were staying) . The reply was just NO..because i did not inform the immediately. Well , it was not about that but about the fact that it happened already the first day. ( I was there just for 2 nights ) So in fact a very bad and not customer focused answer. Problems happen every day and everywhere, it is more about how to solve them . In this case it was just a lousy answer by turning it around , like it was my responsibility to do something.... in first place it is responsibility of the owner to assure that everything works....so don’t go there , unless you like to hear that it was you who who was wrong by not communicating immediately.
Just lousy service