Unfortunately , we didn't have as great experience as most here. When we got to the location at the set time and contacted the host, Sara's friend answered and said he will check us in, however, he was busy so advised us to go to some restaurant and said that he will meet us there in 20 min, after waiting there for an hour , we called him, he still wasn't ready and said that he will meet us at the apartment. When we got there it was 6 pm already and after asking about some places to see in Prague, he said he wasn't from there so he could not help us. He started making our beds then so not sure what the cleaning ladies did as we haven't seen them. Also the parking that supposed to be included as an option is just a city parking, which is not that far but we had to book it there and thanfully her friend helped us as our phones were playing up. The car park broke when we were there and our car got stuck next day for 7 hours. Sarah was communicating with us and her friend was nice. After contacting her, she even let us stay till 2 pm instead of 11 am next day. It's just the service that wasn't that good and for anyone wanting to spend that much for an apartment in Prague, I would advise to find something better.