Anna was super helpful and timely with her responses. This was my first time in Prague so I was feeling pretty uneasy about having to navigate through the city's tram system from the train station to get to the apartment. But she provided me with very precise instructions about how to find the station and what line to take and what stop to get off of. The apartment itself was lovely and incredibly well situated. Anna provided a map and guide book as well as a voucher for a discount in the cafe downstairs. I'd very highly recommend her and her apartment.