The correspondents with Sarah prior to and during our stay was absolutely nice and quick. Sarah gave us some helpful tips. The apartment was really nice as shown on the photos and perfectly located to explore the city by foot. The construction work in front of the apartment however was quite noisy. It started every morning at 7 am and didn't stop before 9 pm. Earplugs are recommended! The heating failed one day. Sarah made every effort to fix it in a timely manner. We went to Prague in March.