Beautiful hotel but communication was challenging when I tried to do a late check out, and since my flight was cancelled by the airline and I couldn’t make it until the day *after the original check in, they refused to offer any kind of refund on the night they didn’t stay even tho it’s a hotel, and many rooms are booked so refunding me wouldn’t be a major inconvenience like other airbnbs that are simply a home. Felt like it was unfair and not good humanity/policies.
Other than this interaction, I thought the hotel was beautiful and in a good location. I’d only recommend the cleaning folks knock before entering, as they came in twice unsolicited and saw me unclothed and that the manager/host is more fair/understanding when working with people from other countries and who want to have a good impression in prague for their first time :)
Thanks for the stay!