Sarah was a delight to communicate with. She met us at the apartment to check in and was very responsive throughout our stay. The apartment is in a great location and had everything we needed. We did however, find the apartment to be quite noisy. We were there during the holidays, so perhaps those celebrations added to the noise. There was also an issue with the heater that cycled on ever few minutes and was quite loud. When we contacted Sarah she advised it was scheduled to be repaired shortly after our stay. The apartment is comfortable. It would have been nice and felt more like home to have had some decorations for the holiday season (just a suggestion not an expectation.)