I don't think we could say enough about how positive our experience was with the hosts and with staying in this flat. The hosts were responsive leading up to our trip, answering any questions. (We're especially grateful for their suggestion for parking which turned out great.) After a terrible experience checking into a different Airbnb flat in London the week before, we were thrilled when accessing this apartment was perfectly smooth. All was ready for us and the instructions were accurate! The space is as lovely as the photos show and even bigger than we expected. The bedrooms are HUGE (really huge!), the beds and pillows were comfortable with extra pillows available as needed, the ceilings and windows are high with an uplifting feeling of light and space, the decor is well thought out and beautiful, the kitchen appliances are top-notch (no oven or microwave, but dishwasher was amazing and the stove, fridge, and accessories were great), the showers were *glorious* (by far the best of our trip, nice hotels included!), and the whole place was impeccably clean. We were especially impressed with how the hosts resolved our one major issue, and quickly. We visited during the Summer and when we arrived at the flat, it was swelteringly hot. As in, we were all instantly sweating quite a bit. When we went to open windows that evening we discovered that there are no screens on any of them—many insects started to fly in if we opened one, including biting insects. We put sweaty kids and babies to bed (who kept waking up miserable and drenched) and I emailed Karolina to ask if there were a good way to cool the apartment that we hadn't noticed. She responded immediately and we quickly arranged that they would reimburse us for any reasonably-priced fans we bought. We got some the next day and had a much more pleasant rest of our stay, with much better sleep for everyone. And they reimbursed us with no problems! We are so grateful for their integrity and for their commitment to making their home a pleasant stay. The only other issue we had in the apartment was that the old, beautiful doors don't all latch closed. It was ok for us, but groups with more privacy issues might find it bothersome. (I would guess that a little handiwork could fix those in no time.) We also would have loved an electric dryer but I have to say that this was the third flat we stayed in with no dryer and their drying rack was THE BEST. We had a MUCH easier time getting all our laundry done and dried here. (Thank you for the set-up!) We were also thrilled to have all the supplies we needed with plenty of extras. It felt like they'd really thought of everything. All in all, this was a stunningly beautiful apartment. My 11-year-old son who loves architecture said it was his favorite apartment ever and he wanted to build one just...