The night I was flying out from Australia I received an email from Alex telling me the boiler had broken down at the place we had booked and we couldn't stay there. He provided us with a different accommodation which wasn't as luxurious as what we thought we'd booked but was in a more central location in the old city of Prague. The place was clean and comfortable but there were no frills. When I asked for a bath mat and hand towels, I was told I would have to pay an extra 15 euros. The shower leaked water onto the floor each time which made it slippery and a bit dangerous.