Eva was very responsive to emails and met us in the apartment even though our train ran late. Apartment was very clean and spacious and we had everything we needed including guidebooks and maps. She helped us find some restaurants and grocery stores (the best one we went to was in the palladium near the republiky metro stop). Easy to find/walk to from the tram or the metro station. Only small complaint was that the shower head was not very secure to the holder and frequently fell. Washer worked fine.