Very organized, and the driver was waiting for us at the airport. Apt. was awesome and roomy for a family of 4. Clean, comfortable, functionable, safe and beautiful. Vitali was our driver and spoke very good English and explained the process very well. Vitali was great to answer our questions. Provided a map, information sheet that contained some Czech phrases, places to see and eat, common sense info. and a map. Apt. was centrally located. Everything was in walking distance and near clubs and restuarants. No overly busy or loud. This was so helpful you don't even know!! I can't say enough good things. Beds were comfortable, décor was so cute, everything was modernized. Thoughtful to have some limited supplies in the bathroom and kitchen to minimize our time shopping for tideous things like shampoo and laundry soap and salt. I felt like it was perfect for our family of 4 and we would definitely look at this apt. as well as use other properties from Alex and Kate. Thank you for making our first experience our BEST!!