We booked last minute and she still was able to accommodate us. When we arrived she met us at the door and showed my husband where to park. (Awkward place to park, but free and off the street. If you have a big car you'll have to be a super human driver or find somewhere else to park) Vera was absolutely wonderful, the place was warm and bright and full of books and cool furniture and art. I think some of the art might be hers! She explained everything very clearly and sat down to show us a map of the city. She explained the tram system and then said goodbye and we had the place to ourselves. The bed is fine, not the most comfortable but we were just fine with it. This place is an experience in itself and I really loved being here. It felt like being home even though we are so far away. Don't hesitate to book this place, it's unique and beautiful. You'll love it. Oh and the wifi works just fine ;)