We arrived unexpectedly very late in Prague (around midnight) but despite that fact we were driven to the appartement from the office. Great service! The appartement was small, but clean and in a nice neighborhood. Due to heavy rain we had a leakage in the hall and kitchen of the appartement. We found it not very professional that the leakage was already known, but not told to us. The solution was however perfect: assistance within half an hour and we immediately received keys to the appartement above us. This appartement was a lot bigger and we were allowed to stay in it for the rest of our stay.