Lindsey his assistant is very nice and is from the U.S. So needless to say she speaks perfect English. The location couldn't be better it really is a very short walk to the square with the famous clock tower and anywhere else you want to go. We only ever got on the teams and busses when we arrived and when we left. Place itself is clean and hostel like in the sense of the communal bathrooms but we never had an issue with anyone taking too long usually they were both available. Overall recommend staying here.