Frantisek was very helpful with everything from the start. Flexible check in and very prompt responses. He also gave us a complimentary welcome bottle of wine which was a very sweet gesture from his end. Location wise, this apartment is perfect. The tram and bus stations are only at a 3 minute walking distance on either side of the house. The Old Town Square only takes about 15-20 minutes in total. Overall, we had a wonderful stay and would definitely recommend this place.