We were not completely satisfied with the service. I think the images of the apartment, aswell as the description, while giving an overall picture, were pretty deceiving.
First the pros.
Both our hosts were really friendly and helping and we got tons of tips as first timers in Prague. We couldn't meet with Vincent, but his assistant Katherine was really friendly and was available all the time. The location of the apartment is flawless, the Old Town square is 10 mins walking, Charles bridge is 15 mins. We really didn't need to use the public transportation at all.
The consn.
The first complain is about the building itself. When entering from the street we had to walk through the trash everyone has acumulated. The elevator was horroristic, it had no safety door, didn't even know that was legal in the EU.
On arrival, we immediatly realised how poor the cleaning of our room was (if it was even cleaned). There was hair on one of our bedsheets which we asked to be changed immediately. Same thing for the kitchen (which is shared), where you could see the crumbs swept under the kitchen furniture. The kitchenware we used we had to clean beforehand, because seemingly noone knew how to wash them properly.
We knew that the apartments had a shared bathroom, but there was no information about it being connected to Katherine's room (which we obviously couldn't lock). And eventhough she assoured us that se would knock, she still managed to interrupt while one of us were using the shower.
Overall our experience was pretty bad, luckily we didn't have to spend much time here. For the price the value wasn't halfbad (it cost about 40% less then everything else), but with so many hidden problems. In the end I think it would have been wiser to rent a more expensive apartment.
I would only recommend it, if you can't pay for anything else. Other than that, until they change most of our complains I would simply pass.