I booked an apartment which I really liked, but got given the incorrect one instead.
When I inquired about it, I’ve been advised that previous guest had damaged the original apartment and we can not be accommodated in the chosen apartment.
If I haven’t asked, then no one would have told us that we’ve been given the wrong apartment.
The argument then was that both apartments fall within the same category as they are both 35m2 which I disagree with as they can’t be compared in regards to decor.
We eventually been given the correct one after 3 days.
The staff was helpful enough as we managed to negotiate to have our stay extended by the 3 nights we have lost.
Apart from that, the apartment was lovely but the fridge was stinking so had to get the cleaner in, electricity was going on and off and we also found some marijuana on top of the cupboard which means that it wasn’t dusted.