We were initially thrown when we discovered the setup at the location is just like that of a hotel: there is a reception, there are set check-in/out times, you also have to check-in with your passports and the apartments are cleaned daily.

When checking-in we were informed that the apartment listed wasn't available but that we had been upgraded to a better apartment.

We had never experienced this sort of scenario previously on Airbnb, and our initial reaction was one of frustration; we enjoy the autonomy of just being given keys to a property and not having to encounter others during our stay.

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The actual apartment provided was wonderful; It was extremely clean, very spacious and came equipped with everything that you would need to have an enjoyable stay in Prague.

The staff at reception were available 24/7 and were lovely to deal with.

The maid wasn't intrusive, and always asked if she would prefer her to return later in the day.

Despite the initial concerns we loved our stay in Prague, and the apartment was a delight. We will be coming back to Prague, and hopefully we can stay here when we do.