Well first off, Elena and Elizabeth had scheduled a taxi pickup for is at the airport way in advance of our arrival which was so convenient and so thoughtful. We got to the hotel and were welcomed right away by Elizabeth and she was more than eager to suggest places to eat, sights to see, and tours to take. Throughout out three days stay in Prague the whole staff was warm and friendly and really very helpful. The room was clean and modern and very comfortable and the whole hotel was quiet and very relaxing.