Overall a nice stay, but there were a couple of issues. Firstly, the apartment itself is lovely and it’s in an ideal location for exploring the city on foot. The duplex set-up makes it feel really spacious and homely, and everything is in good condition. One thing I worried about when booking was the heating, as Prague is famously very cold and the duplex means a very large space to heat, but I was reassured by another review saying it was lovely and warm. Unfortunately however, we found the heating was not working and reported it to Tanya who said a technician would be out in the morning. This could not be helped due to the late hour, but it did mean our first night was very cold downstairs, so instead of spending the evening in the living area, we had to go upstairs where it was, oddly, incredibly hot. The next issue we had was with a bit of a language barrier. When Tanya arranged the engineer, I asked how he’d get access to the apartment if we were out, and she explained she had a set of keys and would accompany him. However, when it came to the morning, she said we’d need to stay in and wait for him to arrive. We were already out, so rushed back, but found that he’d actually already been, on his own with Tanya’s keys. It was rather frustrating to be asked to stay in and wait for an engineer, especially on holiday with only three days, so it was doubly frustrating to come back and find that he’d already been and gone while we were out. We would also have appreciated Tanya accompanying the engineer as we’d left passports and valuables there, especially as the office is two minutes away. There was also no kind of apology for the problem, and no apology for asking us to stay in and wait for an engineer. To give her the benefit of the doubt, I imagine this was down to the language barrier rather than Tanya not caring! The language barrier also cropped up when we were trying to arrange the transfers. I provided all the flight details we’d been asked for, and the arrival transfer was confirmed, but when I asked for confirmation of the return transfer, Tanya replied that it could be arranged if I sent flight details. So I sent them again – this happened three times, each time with the reply being that I needed to send flight details in order to book. It wasn’t until we arrived and I spoke to Tanya in person that she said the return transfer had not been booked but they still had a driver available and would arrange it for us. These unfortunate things aside, the apartment is lovely, and it would be unlikely for anyone to run into the same specific problems, especially as the heating has been addressed now. An apology for the heating would have been appreciated, but...