We didn't see neither Zuzana, who wasn't in Prague at this moment, nor her friend Denisa, but they send us all the informations we needed to get the keys and to enjoy our stay in Prague by giving us lots of informations about the appartment and the city. So we didn't need at all to ask them for help. The appartement is well arranged and equipped and ther is enough place for four. The area is quite, safe and very well coverded by public transportation (tramway at about 500m) or if your not afraid to walk you can reach the Charles Bridge in about 20 minutes. Prague is a beautifull city and we loved our stay here.