First of all, the apartment and location are great. Close to public transportation and a really big space. We used Uber pretty much everywhere but it’s in a good spot. However, there were some problems we had that really were not rectified. We arrived to the office to pick up our keys and had to call someone to come down. Once we got the keys, I was told that I would a receive a message with directions to enter the place. We did not receive those directions for almost 3 hours. We were wondering around trying to figure out which apartment it was. The cleaning crew was finishing up and then motioned to me which place it was. We only had 3 people staying in a place that can hold far more because we wanted everyone to have their own bedrooms. When we finally found the place, we noticed that one of the beds were completely broken. One of the guests had to sleep in the bed in the living room that we did not plan to use. Also, that bed was not made up and he had to find sheets and pillows to make it up himself. Second issue was that there was no WiFi. I see people have had issues with that but apparently the router used for the apartment was not even there. The hosts offered to bring a router but by that point it did not even matter. There was a lack of towels provided as well. All in all the place is spacious and the pictures are accurate but this team really needs to do a better job with customer service and general up keep of this apartment.