Excellent communication and sorted out all our transfers for us, very efficient, the place is very good but does need a little but of maintenance here and there, as in shower head and height bar is a wobbly, a couple of the chairs had wobbly legs and the toilet seats move but nothing that can't be sorted easly, the internet is Brill 150 meg. Location is excellent for walking to the main tourist spots but it's on the ground floor with bedroom windows facing the street so you can hear if people are being noisy outsideother that that a very good experience and would definitely use again.