Great apartment! The location was very central, and we actually walked everywhere (this city is so beautiful, you really want to see all you can). There's a large Tesco grocery store less than a block away, and they have almost anything you could need. The washing machine came in very handy, as we travel light, and there's an air conditioner unit on the second floor, which we used one night. It worked very well, and even cooled the first floor. The apartment was very clean, and there was a lift so we didn't have to carry our luggage up five flights of stairs. The private balcony was lovely to have, as it gave us a place to sit and have a glass of wine at the end of the day, and it was nice and quiet, as it looks onto the backs of other buildings and not the street. This is a residential neighborhood, and "real people" live in this building, so respecting the neighbors is important.
We had arranged for a car to and from the airport from Alex and Tanya, and the driver was very prompt and courteous. He also had the keys to the flat, which made check-in very easy. He gave us with a city map that highlighted local necessities - like the Tesco.
We only called the office one, because we couldn't quite figure out the washing machine (our fault, not the hosts!!!). They were very helpful, and offered to come right over. We would certainly book this flat again.
W