Giulia was very responsive and friendly to any requests we had. We had an issue with the heat and the hot water and she had someone over that day to look into the issue. While we ran out of hot water every morning, the issue was at least addressed while we where there. When there was a mix up on the original place we rented, she offered another larger place (in the same building) that was fantastic. She even bought a cake and campaign to offer her apologies - which was a nice touch. The internet services worked great. We felt safe the entire time we were there. The location is perfect - we could walk easily to two metro stops and even all the way into Wenceslas Square. I would stay in another property Guilia owns if I ever return to Prague.