Alex and Kate were very responsive. From pre-arrival through check in and check out they were very helpful. The location is vey close to many sights. The reason for the 3 stars is that it was hot during our stay, it is on the 4th floor with no air conditioning. With the windows open the all night parties on the street made it difficult to sleep. Check out the guidebook, it is helpful. During cooler times this might be 4 stars.