I would not recommend this host or this unit for several reasons.
- The curtains in the bedrooms were made of a transparent material that let too much light in and the curtains didn't cover the entire window. Sunrise was very early and I could not sleep past about 5:30 am on vacation due to the light.
- Upon arrival, only one bed was made (i.e. had sheets). The other bed had just a mattress pad on top. I rented a 2 bedroom unit for 2 people with the intention of using 2 beds. (normal expectation) We quickly looked around to see if we could find any extra linens to make the bed and there were none. I messaged Tomas through the app and explained the situation. He immediately tried to call me on What's App which I found a bit off-putting because AirBNB is very explicit that you should only communicate via the app with the host to protect yourself. He said that the rental was for only 2 people so only one bed "comes" with the rental. I explained I rented a 2 bedroom so each of us could have our own bed and that we could not share a bed. He said when the rental is for 2 people, only one bed is made and he's never had any complaints. He told me my request was abnormal. He eventually told me where he hid the key for the locked linen closet so we could get a set of sheets and prepare the second bed ourselves. His whole demeanor was off putting and I felt uncomfortable. However, we had a busy week planned and didn't want to waste any more time so we chalked it up to a strange one-off incident. He had been extremely pleasant and communicative before our arrival so we hoped for the best. However, given the strange vibe I felt on the phone with him, I asked and he confirmed that he would not be entering the unit during our week-long stay at all. See related next bullet. >>
-Tomas was disrespectful and untruthful to me and allowed a person to enter the unit when we were not present, AFTER a text message exchange where he asked for permission to enter and I messaged him back stating I would prefer that he/anyone not enter the unit. He said it was the weekly dirty laundry pick up, it happens every week, and that nobody has ever complained. I asked if he could please wait to pick up the dirty laundry until after we checked out. He messaged me "Sure, no problem" and then proceeded to enter our unit. Nowhere in the rental description, nor when I spoke with him on the phone the first day did he mention it. It was clear the unit had been entered because not only had the dirty laundry been taken, but other items had been moved around. This has never occurred in any rental ever. The fact that he blatantly lied to me was problematic and left us uneasy the rest of the trip. He then told me he contacted AirBNB and they said he could enter the unit anytime for non-emergency reasons whenever he wanted.I don't believe that and I'm certain he didn't properly explain the chain of events that occurred. After I let him know it was not okay for him to do that, the WiFi mysteriously stopped working. I didn't want to deal with him anymore so we just used hotspots- no biggie- but it's unacceptable behavior.
- The water was not hot (only very warm) and was not adequate for two people to take normal showers - the second person always ran out of warm water.
- General cleanliness was not great. I picked up the place mats on the table and tons of crumbs fell out and the table was sticky. Fingerprints all over doors and cabinets throughout the unit. I re cleaned everything. I notice nobody else mentions cleanliness being in issue in their reviews so maybe the cleaner had a bad day.
I know this unit has great reviews and that’s the major reason I rented it, but I was disappointed. I almost didn't even write this review because I didn't want to waste more time. However, I know lots of unhappy people don't write reviews for that very reason and then the community doesn't know the truth. Move on to another unit.