Olga was nice and helpful on our arrival to her office. She arranged for parking in the garage at the apartment. But the apartment staff did not speak English and it was difficult to get the car in and out as they have to open it for you and did not give us a clicker. the apartment was basic and mostly empty, besides minimal furniture as seen in pictures. As in other reviews the apt has some cobwebs and the balcony door doesn't work properly. When we arrived there was a large wet spot on the sofa. There were no garbage cans in the WC, no hand soap, no dish clothes, no toilet paper holders, no tea or coffee supplies or even coffee maker...The apt is in a good location, nice bed, sufficient to sleep in but if your looking for a more authentic B and B stay this is not the place. This is basically an agency renting out apartments in the city.