I can't say enough good things about Hana -- she was extremely flexible when our travel plans blew up, and even looked up suggestions on how we could get there alternatively. When we were there, she checked in just enough so that I could ask her things without feeling like I was bugging her. The space itself is unbelievable for Europe -- so large and a ton of storage. The washer is great for long trips! The location was perfect -- the first night we took a late-night walk across the bridge and saw the Castle all lit up, which I'll never forget. Book this place!