Wow... I don't even know where to start with this one. Horrible horrible horrific experience and a very terribly rude and somewhat abusive host. On our second last morning in Prague my husband and I went for breakfast. When we got back we put the key in the door, turned it and it snapped off. Thankfully our sons were still in the room sleeping so they let us in or we would have been locked out. Right away I called Vaclav and did not receive an answer. However within seconds he sent me a rude message on Airbnb telling me not to call him and to communicate over Airbnb followed by many exclamation points. It cost us a lot of money to call him but I thought that this would be the best way to approach the situation. I told him what happened and after going back and forth he told me that his wife would come but it would take an hour. We had to end up waiting about 2 hours for his wife to come and look at the lock. She came with a repair kits so we think that this is not the first time that this happened. (He had 4 sets of keys for the flat) My husband Is an engineer he looked at the lock and it had signs of being repaired in a semi professional manner before. Everything seemed ok when we checked out I asked my husband to close and lock the door. He locked the door and double checked to see if it was indeed locked as he is somewhat OCD and also because this was someone's pirivate home. Once we arrived in Paris I turned on my phone only to find very angry messages from Vaclav asking why we did not unlock the door followed by many explanation marks. I assured him that we had indeed unlocked the door. He told me that yes we turned the key but unfortunately out of the door. I told him that we were sure that we locked it that my husband double checked but if he found it unlocked I was sorry....I told him that we had just received word from home that my husbands sister had passed away the previous night and that he was upset. To prove that I wasnt lying I sent him a screen shot of the text message from Canada from the previous evening. I told him that I saw that you had already left me a review and that I hope that it wasn't bad as we really did enjoy his place that it was lovely and that we left the flat spotlessly spic and span and treated it as if it were our own home and that a poor review would be undeserving. He then proceeded to reply to me in Czech language I used google translate and it translated to him telling me that I broke his key. I told him that this was ridiculous and...