Would absolutely NOT book with this host again!

Although this review looks like it is for “SPECIAL up to 18 pers”, I cannot review the apartment because it is not the one we were given when we checked in. Our reservation indicated the apartment number, but when Benjamin’s guy checked us in he led us to two small apartments on two different floors. When we explained that these were not what we booked, he told us we were wrong. After showing him the photos of the one we booked, he finally told us that the apartment we booked had a problem with the door and couldn’t be used. The ones we were given were unacceptable to us and we didn’t want to be on different floors. We had booked the large apartment for 6 adults and two teenagers so that we could all be together, yet have enough room to spread out. He told us that Benjamin would get a hold of us and offer us other accommodations or a discount. That did not happen.

During our stay, we discovered that a large men’s sport’s team was staying in the apartment that we reserved. They were loud and obnoxious at all hours.

After not hearing from Benjamin and not understanding why ‘our’ apartment had been given to another group, we tried to contact him again. A woman from his office called us and we found out that he was out of the country. She argued with me on whether or not we were in the apartments that we rented. When I convinced her that I had a document showing the apartment number, she finally agreed with me that we were right. She offered a new apartment that would not have had enough beds for us.

We finally started working through Airbnb. It took many phone calls before they got to the truth. In the end, we were told that the men staying in the apartment that we had reserved were friends of Benjamin’s. We no longer felt safe and moved to a hotel in the middle of the night.

During our search on the internet to try and find a solution that would work for us, we found that the two apartments we were staying in are listed at a combined price of less than half of what we were being charged for the one apartment that we weren’t given.
Having to deal with all of this took up most of my vacation. In addition, we were in Prague for a family reunion with 19 people. Some were in hotels and some in another host’s wonderful Airbnb apartment. Because our 80 year old mother was staying in our apartments, everyone was concerned and the whole situation became the main topic when we were all together.

In the end, Airbnb took care of everything for us in a very professional way. But I have to say that those in my group will be very cautious in the future.