Thomas met us at the door in Prague and was very helpful in showing us the apartment and amenities. The apartment is actually nicer than it looks once you're inside. Very well appointed and decorated. The view is also even more beautiful than the pictures. The phone Thomas provides is very helpful and just makes it easy to contact him, if necessary. There is a great up to date kitchen and basic breakfast food was provided too! I would advise bringing earplugs for sleeping. You are in the heart of everything here, which is fantastic--music and activities going on most of the day and into the night. If it is warm, you have to leave the windows open and it can be noisy. We did fine though with earplugs. Thomas also helped us with taxi service from Tick Tack Taxi---they are a great service in Prague too. There are taxis apparently that can rip you off. We were warned by many people to be careful of pick pockets also. We did not have any problem, but heard of some who did. Prague is a wonderful place and would love to return!