We were super excited for our stay, and so grateful Kristyna was supposedly able to “accommodate” our late check in. Upon arrival after a long day of travel, we were greeted by the shocking news that they had canceled our entire reservation without confirming or letting us know. The front desk man was amazing in helping us sort it out quickly, as we were running late to make a tour, however after he gave us our keys and we tried to get into our room - already exhausted from the long day and unexpected cancelation, the door battery was dead and we couldn’t get in. They did come right away and the nice man helped us once again, but what we entered to was not the modern chic room we had booked, but instead a smaller loft. Upon check out, when I went to confirm the price change, I was greeted by rude staff accusing us of canceling and charging us with both reservations (nothing like the wonderful man the first day). We will not be returning to this place, and the horrific check in/ check out really detracted from our Prague experience!