We stayed three months and they always responded to our questions and needs. Cleaning was provided once a week. Loved having a bath tub and heated bathroom floors. Never worried about security as the regular 24/7 desk security was always present and cheerful. We loved the size of the flat, the deck, and the views. The washer and dryer were wonderful to have as well as a dishwasher. Our location was a block up the street from metro stop which was one stop away from main train station. Also, on a one-way street right up from Wenceslas Square, so many restaurants and shopping, and the police station. The apartment building has two elevators and two staircases. We stayed on the 6th floor. We loved our time in Praha! Staying here was a big win!