We had a really good time in Prague and the apartment was great! Everything was realy clean and there was even shampoo and other supplies available. The little guide-book, with tips about good restaurants (even tips for vegetarians&vegans), places to see and what you can do with kids or when the wheather is bad, was very surprising and we appreciated it! Also the location is great because you can easily walk into town centre.
The only thing that could have worked slightly better is the communication, but it was not a disaster, just a little unclear because answers came quite late or were just automatic.
Other than that it was perfect!