We never met Igor, the room in the pictures was nothing like the room we had, the room was clean but no windows only sky lights. The staff were helpful, we had a problem with the air conditioner and the TV which was fixed. We had no hot water for 2 days, apparently a problem with the city supply we were told, but the reception staff found us another room to shower in on the 4th floor. The breakfast as good value and very enjoyable. We were offered a 15% discount for a return visit bcause of the water problems, coming from Australia I don't think we will be taking up that offfer.