If I could rate this zero stars I would. Staying with Prague Days was the absolute worst experience. Issues began over one month ago when I sent at least 6 messages to the host through Airbnb regarding our contract and never received a response. I had to pay for international calling in order to reach the company. Upon arrival to the apartment, we were unable to open the hallway door leading to the apartment. Prague Days was very slow to respond and we were instructed to send videos of us trying to open the door. We sat outside of our apartment for over 2 hours until they finally determined they had given us the wrong set of apartment keys. Shout out to Eric who was very kind and brought us the correct keys. Issues continued when we entered the apartment and there was no air conditioning. I contacted Prague Days once again and was informed that there was a remote to control the AC. There was no said remote in the apartment. Approximately 12 hours later they determined that maintenance had informed them that the AC needed maintenance and that we would not have AC during our stay. This was very frustrating with the amenity of AC being advertised in their title and one of the main reasons we chose this booking. They did eventually bring us a fan for the living area. We were unable to use the safe as it was not working. The washer was malfunctioning (a 35 minute cycle ran for over 3 hours and the clothes were never spun dry) and ruined several articles of clothing. The front door to the apartment (between the apartment and hallway door) would not lock and we had to risk our apartment being broken into while in a foreign county. Prague Days never responded when I told them about the door not locking. The apartment itself was gorgeous and featured modern furnishings with ample storage. We especially enjoyed the double paned windows in the living room that were perfect for the cooler weather (especially considering we did not have AC). The location is ideal as the apartment is within walking distance to nearly all of the main tourist attractions and many local bars, restaurants, coffee shops, and grocery stores. The area felt very safe, even when walking at night. As other reviewers have mentioned, there are numerous keys and doors to the apartment which is both confusing and frustrating. I would not recommend this booking due to the poor communication and numerous issues regarding amenities and doors/locks. We were extremely disappointed.