Where to begin?
Check-in. You have to make it by 22.00 at their Prague old town office to obtain a key.
There is no instruction on what floor the apartment is, nor the number of the apartment. Remote for the garage is inside the house. Also not mentioned. The manager when called gave the wrong instructions on the floor.
Ok, the fun part now. There was a dirty laundry bag left in the middle of the hallway. Beds were not made. We slept 1st night without bedsheets and washed the bagged ones. Thus we discovered that the dryer filters had never been cleaned.
There was a strange odor in the bathroom.
Wifi was down, thus the entire smart home was out of order. For example, the heating control was not functioning and it was cold. No instructions about the smart home.
The cherry on top - we found last guest's dirty socks under the master bed.
I could go on...
This "luxury" apartment is managed by the company, and very poorly. I would recommend the owner leave them to save his apartment.