Helana was wonderful. Easy to communicate with. Best was her willingness to share her love for her city by giving great suggestions, and the wifi hot spot she gave us so that we enjoy the city and didn't need to purchase a Prague sim card. One note, good news was the weather was wonderful when we were there. But that also meant we wanted the windows open to enjoy. And because the apartment is directly above a cafe, the smoking from the clientele occasionally came through the windows.