Great communication and punctual. The bath is separate to the toilet which is great if you are a group pf people. the kitchen has everything you need and there are 2 tables to sit and dine. the one in the lounge is bigger for 4-6 people. if you have a baby you'll find the cot with all linens which were clean. You dint need to get a pillows or blankets. Also, other basics, like table chair (which is for rather small babies) and potty and bath tap...so super baby friendly. the cot, sofa bed and one dining table are in one room which is the lounge and it's is very big . if you are a group of 4 there will be no extra communal area but the kitchen is of good size. the distance to centre/old town is 20 minutes on the tram and the station is nearby the flat. there is a flight of stairs you ll have to climb as the lift stops at half floors - we were ok though with carrying up/down the pram