Anna and her husband made me feel very welcome! I was very pleased that Anna provided a pick up service from the airport back to the airport and a return service as well. It certainly helped with any travel stress I might have had! She welcomed me with lots of information and a booklet about Prague (maps, good places for food/bars, metro services, etc). The laundry in the suite was an added bonus, esp if you've been traveling around like I had been. She was also very quick to respond via airbnb if I had any questions. Loved my stay at Anna's apartment in Prague!