We really liked our stay here. The apartment is really a hotel room, with all the normal things you would expect at a hotel. The room was spotless, and any little niggles we had were sorted very quickly.
We never met Kira but the reception staff were all very friendly and helpful.
The hotel is a little way out of the main attractions of Prague but nothing a quick walk or public transport trip couldn't sort out.
The breakfast was a bit limited but enough to put you on to your next meal when out and about.
We would recommend the spa at the hotel, very classy and with great massages.
For the cost, this stay was excellent value.