We were met at the airport as promised. The driver gave us some information on local land,arks etc which was very kind. We were met at the apartment by a very nice man who even carried our bags upstairs. We were all very impressed with the apartment. We were given a tour and everything was explained to us. The apartment was better than we thought lots of space, the facilities exactly as described. In a great location for a weekend in Prague. Wouldn't recommend if you have any mobility issues as three are lots of stairs. Not a problem for us though as we already knew this.