Communication was very easy with this listing and they even gave me a heads up on the day of my arrival about road closure that would affect the busses around the airbnb. We checked in with Rachel and she was very helpful, she gave us very clear details about the place and how to check out. Rachel also gave us recommendations of where to go and how long it would take. We also needed a place to store our luggage after checkout and Rachel referred us to a luggage storage near by with a discount through this listing which really helped.