Well, this apartment is great if you want to be in the smack of Old Town. I stayed in apartment 202 which looks like the photos except there several hiccups and the sofa didn't give me a feeling that it is clean. I hardly even sat on it. On the overall, I would rate the apartment 5* only for its proximity.
I had issues with the safe (and instruction card near it was for washing machine...lol), all lights in the apartment tripped on 2nd evening and clothes dryer didn't quite work though staff of apartment said the washing machine is not a washer cum dryer while on the machine itself, you see selection for normal drying??!!
The flow of hotwater in the shower wasn't consistent though apartment staff said it was fixed before I checked in. If a nice, hot shower is what you are looking for, you will be disappointed in this apartment. Water flow is also mediocre and the shower head is lousy.
24 hour reception is not on site at the apartment though the apartment is well secured.
Response time of staff to fix issue is good and considerably fast but such small issues only ruined the quality of my stay here.
There was crappy shampoo and soap provided which I expect better for a serviced apartment. Trust me, i have stayed in similar accommodation that is much better in both hardware and software...ie service. I ended up buying my own toiletrie. Some of the kitchen ware like kettle is functional but old that give a very uninviting feel.
Bed is ok if you like firm mattress. Quality of sheets is rough but acceptable.
Maybe I am fussy but for the price I am paying, I expect better quality.
I am sure either Denise or someone from the management company will reply to this email trying to explain things or provide the standard replies. Regardless, I thank the team for their attention and assistance, and even the MD who wrote to ask for feedback to try to improve guests' stay. Not sure if this is just SOP or if feedback is really taken on board for improvement.