Let me start off by saying Prague is one of the most beautiful city and the view from this apartment is absolutely spectacular. However that is the only positive about this place. We had a very pleasant communication with the proprietor before we got here. She was very helpful and prompt as far as replying to messages was concerned. But this changed the second we got there. We messaged on Airbnb about our exact time of arrival multiple times, last two messages were sent around an hour and half an hour before arrival. However when we got there we had to wait outside in cold and rain for 15 minutes. Not having anticipated the harsh weather we would be received by, I caught the worst cold as I wasn’t appropriately dressed. This wait was after we had been confirmed someone would receive us at the time of arrival but unfortunately didn’t. After texting on the phone number provided on AirBnb again from outside the building we were told to wait for 10 minutes and were received by Patrick 15 minutes later who to my surprise came from the apartment itself. So not sure why we were made to wait outside in the cold and rain as check-in time starts at 3:00pm however we were checking-in at 7:30pm which was during normal check-on time. When we got to the apartment, it was small specially the bedroom but looked cosy but was very cold in the apartment. Patrick himself was layered up. We were explicitly told by him to use this one button on thermostat to set the temperature of the apartment and do not touch anything else. Since I was feeling cold I put up the temperature but it refused to go up. The whole night we spent in the freezing cold apartment which lead to me being sick for the rest of my trip. The next day after sending three texts to Patrick to which we did not get any reply we messaged on Airbnb in the evening to which finally Sofia replied. The excuse Patrict gave on Airbnb thread was that his phone isn’t working but the night before he told us to text him if any issue. Later that evening he dropped by but was of no help as the temperature did not go up and the apartment remained very cold. A picture of the apartment temperature on thermostat was sent to Patrick. The next day Patrick told us he’ll drop by the apartment around 11:30am. We made sure we left the place so we were not in his way but to our surprise when we came back in the evening around 7:00pm he was still there with technician working on the issue. Only to leave around 45 minutes later without telling us anything. Lo and behold, the buttons he had told us would fix the heat were not working at all. And there was a problem of the heating system. Hence it took them two days to...