Alex and Kate were super helpful and fast to respond. They helped us arrange transportation even at 5am in the morning. Upon arrival, we were given a list with recommendations and description of the places, as well as near by grocery store and essentials. Beds were comfortable. Kitchen very minimal (but food is great and cheap in Prague anyways). The location was awesome, directly in Old Town Prague, walking distance to everywhere. The only thing was that hot water was very limited, maybe enough for 2 showers (or 4 super quick rinse offs), then the water remained cold for several hours. Regardless, i would recommend this place ans stay here again :)