Definitely CAN’T RECOMMEND it!
Avoid them!
One week before check-in:
Asked to change booked apt to “better” one (because booked one was damaged by the previous guest) with 30% refund in cash during check-in.
What I got:
Money SCAM. During check-in they told me that they’ll refund me 30% by card not in cashed as promissed... Finally, they refunded only 20.8% two weeks after check out and after I reminded them twice about that. When I asked them about the rest, they told that they can refund it only after my review. Of course they expected a good one... REVIEW FOR 1000 CZK Is it a good rate?) I gave them a chance to refund the rest before writing a review, however, 9.2% of the refund is still missing.
Ignoring us for days before/during/after stay. Told that they thought we changed the communication channel to SMS, but continue sending some info to Airbnb chat. Logic is missing there...
Hosted us in an Erasmus dorm. With old but good beds and a bathroom. But everything else was old and need renovation. NO KITCHEN in the apt. The one I booked had it... There was a shared one on the first floor... At least two apartments in the dorm had the same key and I could open another room(where they decided to move us) with the key from our old room.
After two nights, half of our stay, THEY DECIDED (for some reason) to move us to another apt in the same building. Informed me about that just 4 HOURS prior when we were already not in the apt. I told that it is not ok to do like this and we agreed that we will move at 4 pm. However without even notifying us they packed all our staff to our bags and moved to another apt before 3 pm. IS THAT NORMAL???
They moved us to a bigger apt which was in the same condition. Had two kitchens inside. None of which actually worked...
Haven’t notified us that the entrance to the building is locked at night. So during self-checkout, we locked the key in the apt and stucked inside the building at 5 am. We had an early flight... I tried to reach the host a couple of times by SMS and mobile calls with no success...