I rented Martina's apartment for my sister and her husband. It was our first Airbnb experience and the last one. My sister and her husband liked the apartment, it was clean and had all the amenities as described. It was located in a quite area and close to the public transit and local shopping. It had an easy access to the local sightseeing. They had some troubles with the heater, but Martina showed how to use it and everything was going well until one day when my sister and her husband got back to the apartment and the electricity was not working , the hot water was shut down and the wifi was turned off. They tried to call Martina, but couldn't reach her. I tried to contact her by aibnb, but no answer was received. I contacted airbnb emergency line. After airbnb contacted Martina, the electricity was back to the apartment the following day. But the damage was already done, my sister started feeling under weather and they checked out the next day. They had to spend the remaining 4 days in Prague at a hotel. The airbnb team worked efficient and I am grateful for that. But overall experience is quite unsatisfied.