Our flight was delayed by 30 mins., so we made it to the apt. approx 45 mins. later than the estimated time I emailed Lucie with - Lucie emailed me "you should have been here a long time ago". I didn't think that was a friendly welcome. However, the woman who checked us in (it was not Lucie) was very sweet and patient and showed us around the apt.
We were taken aback at how beautiful the apt was, the size of it, and the breathtaking views out of all the windows.
If you stay for more than a few days, it is advisable to bring your own towels, shampoo, soap, etc as Lucie only provides 1 towel and washcloth and one small shampoo and shower gel bottle per person for the duration of the stay. I didn't mind this since we were there only 3 days however I would have preferred that it was stated in the apt description.
We had a lovely time in Prague and the apt. was beautiful. The location is fantastic; it has an inviting feel that makes you want to stay forever. Also it is quite spacious and there are different rooms so you don't feel couped up or on top of our guests you are travelling with.
The communication with Lucie was okay. We had an issue with the stove-top where we couldn't figure out how to turn it on. I emailed Lucie to ask for her help, and she responded via email "find the manual in the drawer" I was taken aback by her response. There was no manual to be found, so thankfully, after my husband called her and requested she come the next morning she did and was able to show him how to use it. I felt we were bothering her with an emails and her communication left much to be desired.