Limited/No Hot Water, Cruel Host after Cancel!!!
The first night I took a 5-minute shower and my wife washed a few cups. I notices the water was not as hot as I finished my short shower. My wife then found that all the hot water was gone. The host was unable to provide a solution other than waiting for hours. We waited from 9:30 pm to midnight, no hot water returned, it was completely cold. Just imagine being dirt and tired from travels but not being able to shower because the water is extremely cold. We had to relocate to a hotel and cancel our 7 days stay as this is unacceptable service.
It seems to me that there was already a known issue with the water boiler because it is located directly above the showerhead and the access hole to the water boiler was open, wires exposed and all as if someone had just worked on it.
Without a cover, the humidity and steam from the shower will go up into that maintenance area which could impact the water boiler system over time. I did not want to deal with 7 days of sometimes hot water and maintenance men coming into the unit to repair.
After cancellation, I learn from the host there is a timer on the water boiler to heat it up at night when electricity is cheaper. She suggested that the guest before me that morning used all the hot water. So keep this in mind if you book, the water boiler system is configured to save the host money and inconvenience you.
This is totally inappropriate, hot water is not an optional feature, especially in the winter, especially when it is listed as a feature of the stay. I asked for a full refund, at first the host offer part but then when she saw that I was waiting the 72 hours to bring it up with Airbnb she when crazy, lower the refund, created lies that I broken stuff, ran the heater, and left all the lights on. This was very inappropriate of the host, Kristen.
This is a risk Airbnb to pick, I don’t recommend it.