so the hotel is very nice and clean, but we arrived very early in the morning so we were very tired. The Problem was that no one in the hotel regonized that we had a Reservation so we waited like 1 hour for our rooms. No one knew that we came early, althoug we called the hotel 5 days before arriving . I send 2 messages but no one answers. i think there is a big communication problem. Anyway it was very hot and the Air conditioner does not work so it was 27 degrees in our room