Romana is a very professional host, we got the keys upon arrival, no waiting at all, plus she's always available and eager to help. The apartment was vast and well-equipped - even though we were 9 we never felt crowded. Everything was clean upon our arrival. Some days it can get a bit cold in the apartment, but it's due to the central heating. The location is amazing - within walking distance of almost everything, we never had to get a bus or metro, everything was just around the corner. Lots of after hours food places in the neighbourhood as well. Great experience overall, I wouldn't recommend this apartment enough!