Denisa and her staff were wonderful! Warm, welcoming, always available and ready to help. I had mentioned that it was our anniversary and when we went to our apartment we found a nice congratulatory note, candles, paper hearts, balloons, and a bottle of Prosecco! Jane explained how everything worked and was utterly charming. The apartment was large, very clean,the beds were very comfortable, and the WiFi was excellent.The location was perfect - a short walk to the river and the beautiful National Theatre. The 22 tram is also very close and takes you right up to Prague Castle. The Old Town Square is an easy walk away. Stephen, Mario and Mary helped with guided tour information, arranged taxis for us etc - whatever we needed, there was always someone there to help. We felt very taken care of and highly recommend Residence Karolina Prague!