I have never written a negative review for an AirBnb before but here we go.
Let's start with the pros:
-Great location- we were across the street from the Florenc bus stop- great for getting to and and from the airport (unless your bus is delayed which happened once...)
-Spacious- the apartment looks great! We had 8 people and we had more than enough space.
Okay now the cons:
-It was hot and stuffy with NO fans. When we asked for fans they brought us ONE for the whole 8 person apartment-effectively did nothing.
-Two of the bedrooms are on the main street and the cars passing made it very hard to sleep. It often felt like a forced choice between stuffy hot (even with the windows open it was hot) and loud cars...
-The locks on the doors were ridiculous. You needed the key to come in AND leave and there were TWO doors. Meaning without the key you were locked in the apartment (illegal in the US, a fire-hazard). To make matters worse we only had ONE key so anytime someone wanted to leave or come into the apartment we had to run downstairs to let them in or out. It was a pain.
-Missing what we think are basic AirBnB or lodging necessities:
1) No hand soap (when we requested some they brought one refill bag...)
2) no iron or ironing board (they claim since these were not listed they had no
obligation to provide them...I've NEVER stayed at a place while travelling that
doesn't have an iron-hotel or AirBnB, we came to Prague for a wedding so...),
3) only ONE key for 8 of us. When we asked for a second they said they "forgot" to
bring it to us and then told us we needed to go to their Kiosk downtown to get it.
-There were dirty dishes when we arrived and some of the linens were stained
-One of the showers is just a tub with a shower head...no shower curtain so...you kinda need to shower sitting down? The other is a nice overhead shower...
-Finally the water heater broke one night. Honestly don't fault them much for this as I don't think its controllable but the handyman was 3 HOURS late to inspect it which was very frustrating.
It felt like they had never run an AirBnB before which was not the impression I got from the listing. Overall while this didn't ruin our trip, it did add a level of stress and frustration that we didn't need. They did provide us with a small refund. We felt it was insufficient and requested at the refund be at least one night of our stay but they refused.