An awful first experience...arrived in Prague and had been in contact with Elena until the very last day arranging transport etc (at a cost of course). We got picked up by a driver from the airport and taken to the accommodation only so we could pay the fee for the transport and then we were told by another lady that Elena was on holidays and there is a problem with our room so we are being transferred to another place which is of equal rating.
We got dropped off and were asked to sign a form to say we have been provided alternate accommodation which is of a similar value without being given the chance to see the room first.
When we did get to the room eventually we were horrified. Old and smelly, bed was rock hard (2 singles put together, couldn't even get close to each other as the gap was very obvious and uncomfortable, linen ancient, breakfast was way too simple and uninviting when we had hoped for nice breakfast as advertised by Elena).
We contacted Elena and asked why we were taken here when they have the royal court apartments and she responded with 'they are fully booked'.
She said she had no time to inform us of this prior to arrival as it all happened very quickly (not true as we later found she did this to a couple two days before who left similar feedback). Very unprofessional..our stay in Prague was depressing...gorgeous city but way below average accommodation.
Would not recommend her service to anyone.