This is a beautiful apartment. Someone put a lot of money and care into the renovation and decorating. It is incredibly well located, overlooking a daily market (which is not noisy, even with the inner and outer windows open) and Old Town Square (which spits out occasional drunk, rowdy and loud groups of young men during the night, but it's not continuous).

I wish the service lived up to the quality of the apartment itself, but unfortunately it was so bad and rude that I can't recommend staying here. Despite the owner, I think, crediting us one day's cost because one bedroom wasn't made up.

We were let into the apartment by someone who was in a great rush to leave, so had to prompt her about basics like washing machine use and internet. The internet is inconsistent. The second bedroom wasn't made up as requested. When I asked about this, I was asked why I hadn't noticed this when she was there so she could have made it up, so apparently that was partly my fault.

The counter was dirty; and many of the dishes, glassware and silver were dirty, despite having been through the dishwasher. There was hardly any toilet paper or hand soap, no dishwashing liquid and no soap for the clothes washing machine. When I emailed that I didn't think I should pay for these things, I got a very long and rude reply saying they expected those who stayed for a month to replenish supplies; they only provided the basics up front and that the people who had come back after the cleaning must have dirtied the counter. Possibly, but that didn't explain the grease around the cooking range. We were there for 6 days; the basics weren't supplied.

The second bedroom was made up the following morning, but only one of the two adjacent beds. When she came up the next morning, I was told, "one person, one single bed." Only when I lost my temper and ordered her out of the apartment did she sarcastically and dramatically ask me every step of the way what she should do. I still only got a single quilt.

I don't know if the problem is policy or execution, but if it's policy the owner needs to understand that the best marketing approach is to delight the customer. It doesn't take much, but it takes a bit more than the basics. If it's execution, he needs to either replace the staff or train them better.

This apartment deserves better.