Anna was great with all communications, and was diligent in making sure that our arrival would be seamless. She provided excellent directions to her apartment where we were met by her colleague who showed us the room and gave us the keys. The apartment itself really is gorgeous. Very open floor plan with lots of light, space and a nice view of a nearby cathedral. Several cafes and bars are within one block, situated in a quiet neighborhood. The kitchen is fully equipped and the washing machine works well. All good. Thank you Anna!