Upon check-in in room 303, we noticed that the pillow cases have curly hairs and stains on it. We took photos of it then went to the receptionist to tell our complaints and he gave us other room which is 408. There were 2 ladies who went in room 303 to check about the problem and the tall lady seems upset and looks a bit aggressive about what happened and they are talking on their language that's why we didn't understand what were they saying. The host and the male receptionist during our check-in is very responsive and friendly. The breakfast was great. The location is near to the tourist attractions like about 15 minutes walk going to Charles Bridge and 18 minutes walk going to Prague Castle. Overall I will still recommend it.