On the first day Karen send us a friend which gave us a lot of useful information. She respond to our questions during our stay almost immediately. The house was very nice, clean and cozy and the location was perfect. It was a very plesant stay. The only complains that we had were that the mattress wasn't that confortable and that the towels had some litle spots on them, probably nothing, but when it come to hygiene you can't be careful enough.