Romana was great. When we landed in Prague, I contacted her via text. She arranged to be at the apartment when we arrived - so we pulled up, got our suitcases from the car, and turned around to receive the apartment keys from Romana. She gave us a complete tour of the apartment.
This is a wonderful apartment. I do not feel that the other reviews do it justice. I recommend this space for anyone traveling with up to 8 or 10 people (depending on # of children and how many couples). We had four and it was perfect. The dining room is in a tower on top of a 6-story building, and the tower is visible from most of the city.