The apartment was clean and location was great. Check-in was flawless. The only thing that was upsetting was, the elevator was broken and I wasn't informed prior to arrival that the elevator was broken. I made sure while booking this apartment that it had an elevator because I had my 65 year old aunt with me plus, try carrying 23kg of luggages up 3 flights of a narrow staircase. We had visited Paris and Berlin prior to Prague, so we did a little shopping :) and luggages were on the heavy side. Sarah had reassured me that she was on it and would fix it ASAP and would let me know when it was fixed. We understood that things can happen, so we weren't too upset. What was upsetting to us was, well.......she failed to inform us that the elevator was fixed the day after arrival and had my aunt walk up and down the stairs when she could have taken the elevator during our entire stay. How I found out was, we were leaving the next day and wanted to have the elevator fixed cuz we did a little shopping in Prague and our luggage was quite heavier than before. I called Sarah up and I think it was her husband Mathew that picked up. I had asked him if they had fixed the elevator because we didn't want to break our backs carrying the luggage down. He had then proceeded to tell me that the elevator was fixed the day after we arrived. Which was a little upsetting. Didn't get an apology from Sarah until later. Too little too late.
Other than the elevator issue, it was great.