I waited 10 days to post this review hoping that host would do the right thing so I could leave a positive one. Instead, host chose to ghost us starting minutes after our check-in and despite promising to pay us back for items we purchased to replace items missing from the flat, he hasn't. Therefore, this isn't going to be very complimentary. My suggestion to anyone looking at this apartment is unless you truly don't care about accuracy and customer service, just keep going. The location and price are not worth the hassle of dealing with this host!
1) Attempts to communicate with host in the 48 hrs leading up to our arrival were ignored until an hour before check-in and then, once we realized there were issues with the stay and alerted him to them, he just stopped responding completely. 2) Apartment was billed as having both a dryer and a balcony (both amenities were key to my booking) and it has neither. The "dryer" is actually a drying rack that had the host’s linens drying on it on the common area "balcony" which isn't attached to the apartment, but is off the main hallway of the building and is the outside public passageway to reach several apartments on the same floor. 3) Pictures in listing do not match any of the soft furnishings that are actually in the apartment. Current duvet and sham covers zippers are broken; pillows are lumpy, stained, floppy and thin; curtains are detached from the curtain rings in places and hang askew. 4) When we arrived, other than two random jars of spice, there was absolutely nothing in the kitchen to cook or clean with: no oil, salt, pepper, sugar, dishwashing soap (how has anyone been washing dishes?!), foil, napkins/paper towels, not even a stray tea bag! 5) The only "high-end" appliance was the late model Nespresso coffee machine, but it was useless because there weren't any specialty coffee pods provided! Then, because host ignored multiple messages asking where we could find them, we ended up going to four different stores trying to locate them. It turns out you can only get them at the Nespresso store. 6) Washer, but no laundry detergent. 7) Listing states repeatedly how luxurious this place is (hangers provided!) and while the bathroom and kitchen are updated, nothing in this flat is luxurious except maybe the Apple TV.
When we contacted host regarding missing items in the flat, to his credit he responded immediately and said he would bring them. Five hours went by with no update, so I contacted him again about the estimated delivery time of items and he responded that I could buy anything I wanted and he would reimburse us! This update was especially annoying because we had just come from the grocery store which meant instead of going out to dinner and sightseeing, we had to go shopping again to purchase items with our own money (that should've been in the flat to begin with) if we wanted breakfast and coffee in the morning. Please Note: Ten days later I'm still waiting for my reimbursement.
On Day 1 host told me it wasn't such a big deal that his laundry was on the rack as I could do my own laundry later and he promised he would send his cleaner the next day to clear it. When we checked out 5-days later, it was still there. He also suggested that since he let us check-in early and were benefiting from post Covid-era pricing we shouldn't complain about missing items, the incorrect and misleading listing and the inability to do laundry.
My husband and I were extremely patient with this host during our stay and gave him multiple chances to make it right. If you are in this apartment right now enjoying a Nespresso coffee with sugar in it, doing laundry, cooking with olive oil, salt and pepper and washing your dishes; you're welcome. I have never left a negative review until today and thankfully this wasn't my first Airbnb experience; otherwise I'd never book from this site again. Martin ruined our vacation in Prague and days later I'm still seizing with anger over the way we were treated (and still waiting for my money back).