Anna was brilliant with her instructions how to get into the property, very clear and easy to understand. She also gave lots of good advice about how to get to the property from the airport. The house was very clean and the cleaner allowed us to come into the property earlier than expected which was nice. The property was a lot smaller than in the pictures but it was still nice. Comfortable beds. However some of the 'basics' were missing - there was no hand soap in the bathroom, not enough toilet paper and towels for the 3 night stay for 4 people and no toaster to allow us to make breakfast. But overall, worth the money we paid and we enjoyed our stay in Prague, thank you.