Elena called me the day of arrival and told me there will be no heating or warm water in the Appartement. She got us a hotel room for 1 night, which wasn’t equivalent to the flat we booked at all. We should move in the flat the next day. We got there at midday to find 2 plumbers in the flat working. Elena then showed up and told us she doesn’t know what’s up and she’ll talk to the plumbers. She then just disappeared from the flat without speaking to us again or letting us know what’s the status on the hot water. She didn’t answer her phone then till we called Airbnb.
Horrible experience which did cost us half a day of our vacation. Sorry to say that but I would but recommend book over this host.