We had a very rough time at the beginning of our stay. The code we were provided to open the door didn't work. So we called the 3 phone numbers we were provided. The person who answered at the hotel had no idea what the Toll House was and couldn't help us get in touch with Tomas or Radek, and there was no answer at Tomas's or Radek's. It was raining so we called the hotel again; no answer. We called a third time, and a woman answered and agreed to get us in touch with Tomas or Radek. 5 more out-of-country roaming phone calls and 90 minutes later, Tomas finally came and let us into the house.

Once we got into the house, we discovered that there was no air conditioning as advertised, and we arrived during the hottest weather of the summer. We had to open all the windows, and the traffic driving past on the cobblestones is very loud. We slept terribly. After we complained, Tomas left a fan in the shop next door, which meant we had to cut our evening short to get there before it closed at 5 pm. It did help, but a fan is NOT air conditioning. We asked Tomas and Radek to change the listing since it's false advertising, but they still have not done so. Yet they said in their communication, "Aircondition - you are right, we do not have standard AC in the house ( house is in historical area with no posibility to instal standard AC ) just central heating system. We are going to mentioned it in AIRBNB presentation."

In addition, there were other problems: The hot water disappeared after about 5 minutes in the shower, but the shower drain flooded if we ran the water for longer than that anyway. In addition, the wifi was weak and frequently dropped out in certain locations.

We brought up these issues, and some were addressed, but some were not. Radek's response to many of them was apologetic, but he blamed the PIN code on us, denied that we called the hotel three times, and excused all other problems with the house by saying, "I would like to mentioned that our Toll House was originaly build in 14th century and completely renovated in line with quality and comfort standards in 2014... We had over 40 guests since renovation with absolutelly no complaint."

I'm not an overly picky person--these were legitimate problems, and they were not addressed appropriately. The house is pretty, but unfortunately the beauty is not functional.