Excellent experience. Elena and Anna were quick to assist before we arrived and offer tips how to reach the apartment. When we arrived she was waiting for us, and although the apartment was not accessible, due to a broken key in the lock, she moved us quickly to another apartment of better quality around the corner. Unfortunately the new apartment did not have Wifi, but she was quick to offer us a Pre-Paid SIM card to use for local calling at no extra charge! And there was a bottle of Champagne waiting for us. The apartment was clean and the furnishings were new and in excellent shape. The building itself was equally impressive, an old historic apartment house from the turn-of-the-century in excellent restored condition with an elevator. When on Sunday morning at 7:30 we needed a taxi, she also called one for us! All in all, an exceptional experience. I can highly recommend Elena and her service!