It was quite easy communicating with the staff from Ruterra Apartments though there's no one fixed person to communicate with. We were given quite a helpful description of the neighborhood & tips on Prague. We reached early & were given an early check in which was great! Another good thing is that the apartment is really near the central station. The apartment amenities were rather basic & would be fine for a short stay but perhaps a little lacking for families staying longer. The cleanliness could also be improved. Overall, we had quite an alright 2 nights stay.