There was something wrong with the communication within this team (Abrupt) and between them and us. They said some messages to us didn't get sent out successfully because a possible system glitch, so we didn't get any instructions on how to get in the apartment. As a result, we waited outside the apartment for more than half an hour until Alex came. Worse thing happened during the night because of heavy rain: the ceiling was leaking! Some of our stuffs actually got wet because of this. HOWEVER, Alex's response was quick the next day. He was willing to provide a better room for us for the second night or to give us a discount. We took the discount and stayed at the same place for another night since it'd stopped raining. This unit without the rain is actually pretty good and clean. Spacious rooms with enough natural light, laundry machine and kitchen are provided, and great location!