Romana was very attentive and responded to requests and emails right away. The driver service is very convenient and made arrival and departure stress-free. The apartment is nice and clean with two bedrooms and a nice living room. It was very hot in Prague when we went so the downside was that it was a loft. The apartment is very central but actually it was also not our favourite area of town as it was too touristy. The apartment backs onto a hostel so it can be loud at times.