We stayed in this apartment 4 nights few days before Christmas. Really, it's wonderful apartment. Great location, close to old city, to shopping mall and to restaurants. Apartment is spacious, nice furnished, clean and warm. Located in historical building on the top floor, you can enjoy a beautiful view from your windows. Also a lift is available.
We had not met Romana, we had been welcomed by Thomas, but Romana was very responsive and helpful in every question we've had. We were very satisfied with this apartment.
Some minor cons: pillows and towels might been better, some kitchen essentials was lacked, but it's not critical, and water pressure could be a bit more stronger. Definitely recommended for families.