We arrived at the property and I called the host because we hadn’t received the code to open the key safe to get in.
Vera said she had sent the code but I told her we hadn’t received it so she said she would resend and then she hung up on me.
After checking my internet connection was okay and still having not received it I called again and she said she would resend and then hung up on me again.
After checking again I called her back and she did not answer the phone.
My wife, four year old and I were then stuck in a cafe with all of our bags without being able to get into the apartment.
I called AirBNB who tried to contact the host but couldn’t so ended up giving me a full reimbursement. A bad start to our Christmas holiday.
Beware.