Everything was great! Arriving was easy and we would have been able to ask for help but there was no need for it. The apartment is small but very nice. Better than a hotel room. We enjoyed the privacy. Shower, toilet and kitchen all worked well. The iPhone provided was convenient for buying tram tickets but the connection was too slow for anything else outside the apartment. Wifi in the apartment was fast enough for Netflix and such. Getting into the city center was easy with the tram. I can recommend this!