Elena and Kira were amazing from start to finish. While there was a bit of an issue with the cab they'd arranged to pick us up from the airport, it was completely beyond there control. (We found out from the new driver who eventually picked us up almost an hour late that the original driver had car trouble and hadn't transferred our fare until almost 45 minutes had passed. Nor did they notify Elena or Kira at the hotel/Bed&Breakfast. Once my wife and I called called, Kira looked into and fixed the issue immediately.)

Since we arrived an hour later than originally anticipated, our itinerary was thrown off on our first day (with us missing a tour later at night). Given the added stress in not knowing what was going on for an hour, not only was Kira incredibly apologetic and attentive in following up with us, the hotel gave us a complimentary bottle of champagne as well as an hour in their spa to make up for it, which was an incredible gesture when you consider the original issue was the result of another 3rd party taxi company.

While we originally booked this B&B for it's reasonable price and general proximity to the river and transit systems in getting into the heart of Old Town, their spa, which includes a sauna, music, candles, hot tub, and more, ended up being a wonderful surprise and an added gem in our experiences in Prague.

Furthermore, all of the hotel staff (both at the front desk and during the included breakfast) were true professionals, both in terms of courtesy and doing their jobs well (special additional shoutouts to Alnur, Alex, and Sofia).

Other notes: they tidied our room daily, always doing an excellent job. My wife and I were pleased that their water pressure was among the best we'd ever experienced at a hotel. The staff were multi-lingual in many cases as well as very knowledgeable of the surrounding area and city, giving us great recommendations and guidance on transportation, money exchange locations, restaurants and more.