We were happy with the apartment ... nice and clean, well equipped and quite central. Metro station, supermarkets and various restaurants at walking distance. Both Daniela and Jakub were very helpful before we arrived at the apartment. However, things changed drastically once we arrived there. The apartment was so hot! We were fully aware that there was no air conditioning in the apartment and it happened to be a heatwave. So, we asked for two extra big fans (or at least one more) as there was only one small fan since the apartment was simply unbearable to stay in. Daniela replied that: (a) no provision of fans was listed in the apartment listing, and (b) that there was no one to pay for the fans since she was not the owner of the apartment. We didn't even find any help from Airbnb. We contacted them on the very first day of our stay and received an email about three days later saying that someone would contact us soon. But no one did till Thursday, two days before our departure! A representative of Airbnb called us to apologise for what had happened and offer to pay for the fan if we decide to buy one. We had already looked for a shop from where to buy a fan but couldn't find. We didn't need Airbnb's money or go ahead to buy a fan. But Airbnb let us alone. They simply didn't care less. You don't call someone two days before his/her departure. Both Airbnb and Daniela should have done their best to accommodate us. After all we were just asking for an extra fan. Not a big deal in reality but it would have helped make our holiday merrier. We won't be using Airbnb anymore. I urge other guests not to stay in this apartment if heat affects them. Also, Daniela or the apartment owner should make sure that there are two big fans (probably less than EUR 150) or air conditioning. This small incident has ruined our holiday. You should be ashamed of your attitude.