Nick and Jenny are very nice and they usually try to answer quite fast. The entrance procedure was quite easy. The location is nice since there is a tram stop just in front of the apartment and you can arrive easily to the city centre in 15 min, and 30 min by walk. The neighbours are very quite and there is not a lot of noise at night. The apartment is exactly what they show, and it looks like it has just been reformed. It is very warm since it is quite well isolated, but you have heating system if you need. The bed is huge and very confortable. The only drawbacks I could say after 1 month and half are that the sinks are very small and if you want to wash some dishes you have to be careful to not splash some water, and that when you use the shower or the lavatory, there is an annoying sound that will probably come from a water pump. Nevertheless, I felt very comfortable there and I highly recommend the apartment!