I have traveled to many cities on many continents and I have to say this was easily the most disappointing. I booked this place last minute after cancelling a ski trip and figured, going with an established company would be the quickest and easiest, but I was regrettably wrong. Other than the fact that the messages seemed more robotic than actual human, when the host/company was informed that I - the boyfriend - would be arriving, the host response indicated that he or she did not read the message clearly or if at all. When I asked for the check-in instructions to be sent through airbnb as it should be, I was instructed to check my email instead and only later received the information. When I arrived at the office, there were two individuals there to great me, but quickly became confused because they did not make note that I would be arriving and not my boyfriend. I was told that I could not check in, even though it was paid with my credit card, and they were given 24 hr notice. After verifying this fact, I was allowed to check-in, but even though I was I could check-in at 2 pm (it was 2:25), the room was not ready and I had to wait longer. When I arrived to the room, I had to call someone to turn on the electricity because the circuit board had switched, and honestly there were just too many other details that I would not expect from a legitimate 'professional' company. So if you need my opinion, I would highly suggest you change your filter on your search. Prague is the second visited place on airbnb in the world and there are many places to choose from. While I was in the elevator the second time with the host because of the problem, I was already searching for another place, and for only 2-5 more euro, there are much more higher quality places with better service. So if you want to make this a memorable trip, and this is your first time in Prague, I would stay away.