Our stay at Sophia’s was overall great! We had a few maintenance issues (lights needed replacements, TV remote wasn’t working) and when we messaged Sophia she was quick to respond and had the problems resolved within an hour! For longer stays, Sophia offers a complimentary cleaning and linen change. The cleaning was a great addition during our 10 day stay! Checking in and out was very easy. Only downside was the comforters are a bit small, but comfortable and clean. Thanks Sophia!