Michael was a conscientious host who offered us a taxi service from the airport, and who was generally very responsive to e-mails and texts. Upon arrival a number of items in the flat were broken or dirty, but thanks to Michael they were fixed. Something I also had not tried on Air BnB before was having to pay extra, in cash, for an employee of Michael's to receive us in the flat upon arrival after 10pm which I found slightly surprising. Michael was kind enough to arrange for us to leave our luggage in a flat on our last day between checking out, and our flight later at night, as Michael owns a number of properties in the same building and the area more generally.