This Airbnb was perfect for our family of five. My husband and I took one bedroom, our teenage son took the 2nd bedroom, and our two older daughters took the 3rd bedroom with two beds. The ceilings were high, the rooms were large, and everything was clean and bright. We appreciated the tasteful décor, wood floors, white bedding, and modern vibe. Having one and a half bathrooms was wonderful and we enjoyed having a kitchen at breakfast time, although we never actually cooked there. The neighborhood was quiet, charming, and safe. This Airbnb was the perfect launching pad for our four-night stay in Prague. We did have a bit of trouble upon arrival. Our flight from California to Copenhagen ran late, so although we made our connecting flight to Prague, our luggage did not and would not arrive for another day and a half. This entailed waiting in a long line at baggage claim after an 11-hour flight. When we originally made the reservation, we took Alex and Tanya up on their offer to have us picked up from the airport and taken to their Airbnb, so my husband needed to call their driver, Sergey, to notify him of the delay. He patiently and cheerfully waited for us to process the claim, and after we finally emerged, he was in the perfect spot, holding a sign with our name and smiling. Sergey was wonderful -- so courteous, friendly, and welcoming. It was a great relief not to have to deal with learning how to use public transportation at this point. We were barely on our way in the spacious SUV (which would have been even more perfect with our luggage!) when Sergey took a phone call from a representative of Alex and Tanya, handed the phone to my husband, and we learned that the hot water heater at the Airbnb was broken and would take a day or two to fix. This put a damper on things as we were literally on our way to the apt. and dying to get settled. Since our stay was only 3 days and 4 nights, this glitch was worrisome -- would it really take only 1-2 days to fix or more like the entire trip? The rep told my husband there was an alternative Airbnb with hot water (run by the same owners) that was available. A back and forth phone conversation ensued with two choices -- the original apt. with cold water and a discount, or the 2nd apt. with hot water and no discount. We asked to see the 2nd apt. and Sergey drove us there directly. It was perfectly fine and had enough bedrooms for all of us. However, it was not as nice or as large as the apt. we had chosen (based on the photos), was nowhere near the original location, and was in a much less desirable neighborhood. We had gone to great lengths to choose the 1st location, and our whole itinerary was based around it....