I had to contact airbnb customer support within hours of my check-in to figure out where to get my key. It was a different place than the hooters that is indicated in the express check-in instructions. I was never given check out instructions. Any time I had an issue like no towels being in the unit the host would take hours to respond. There is VERY LITTLE hot water. One person can barely take a ten-minute shower. You're also not allowed to adjust the heater at all under penalty of a fee. Definitely don't rent this unit in the dead of winter. I had no check out instructions and had never met the host so I had no clue what to do with the keys. I left them in the mailbox with her name on it after asking her what to do with no response for over an hour. Apparently, that was wrong. My bad but we had already left to catch our flight. The one time this host responded quickly to me was when I said "We put the keys in the mailbox" and she realized 2 people were using the unit instead of one (see below). She was very quick to question, chastise, and charge me but not with anything else. The unit was in a fine location and was clean but the towels had not been replenished. You can tell the host is very hands-off with everything here. It's a business. Someone else handles keys, someone else cleans, and she's never there. She has it set up to work without her having to do much which would be fine if she took better care to set up correct procedures. The "instant" check-in instructions were incorrect and the unit hadn't been restocked properly since the last visit.
FULL TRANSPARENCY: I rented this unit around 7pm the night before I needed it with instant booking due to a last-minute hiccup in our travel plans. I accidentally said 1 person in my haste searching for a unit and booked the unit as a single person (HOWEVER I added my boyfriend's airbnb profile to the booking). Booking for 1 was a simple error and I had no intention of hiding it and scamming the host.