There was an issue with the floor our room was on, so they were very accommodating and they upgraded us to their apartments down the block. The apartments were really nice and very spacious. Everything was clean and something we really appreciated was the amazing air condition! Also, we still got the food that was included in our hotel room and the food was a great home cooked meal. Probably one of, if not my favorite place to stay in during my 3 week trip to various places in Europe! Highly recommended.