Romana is very helpful and friendly, she texted immediately back if you have any questions. Apartment was small and cute but if you get in, it smells like something cocked just couple hours before. On the floor and also in the sleeping room, walls are pretty dirty. Bett was ok but pillows were uncomfortable and used. Bathroom was ok and clean. Door locks are working pretty well. Apartment is also pretty near to city center, we just used almost every day to get home back to e-scooters, they are very useable.