My husband & I spent 4 days in Prague. We never met Thomas while we were there but he did have his associate Patrick greet us and show us around the flat and offer us suggestions for things to do. Patrick was extremely friendly & accommodating and even checked in with us while we were there to make sure we were doing okay. The pictures represented the flat well. The flat is in one of the best locations in Prague which was why we chose it. It is literally steps away from Old Town Square and allowed us to immerse ourselves into the Prague experience. While we had no issues with the crowds or we noise, for some this may be an issue. Please be aware that there is no air conditioning in this flat. The windows can be kept open and there is a nice cross-breeze and a fan in the bedroom that works really well. While this did not cause us any concerns, you may want to keep in mind the weather. We had great weather and it was a bit cooler making it very comfortable. The king size bed was very comfortable. The bathroom is very modern but the shower was a little hard use. Some lighting fixtures in the unit were not working. Overall, our experience was amazing!