Very bad communication and no response, and bathroom is dirty, my flight was canceled and I wanted to shift the reservation or cancel my reservation and I asked if it’s possible because of this unexpected issue, but the answer was “you can cancel”, and when I asked if money will be deducted, I didn’t get answer for 2 days, so didn’t know what to do.
Second point, toilet was used and not fully clean, and toilet paper was full of water and couldn’t use it.
Location is good, bed is comfortable