The transfer who picked us up from the airport was very friendly and outgoing in the car ride! The apartment came with a detailed packet on things to do, places to go, and tips on food and drinks. We were supplied with towels and the beds were made. The only complaint I really have is that the top shower head didn't work, and there was no tv guide. We could look at the guide on the tv, but since it was all in Czech we couldn't understand it. The apartment was very close to a large square, a mall and more. The apartment was also very clean and spacious. Emil and Olga were very friendly in the messages leading up to it! Would definitely recommend it to anyone visiting Prague.