I had the most terrible experience with Oleg and Miriam during my stay in Prague. They destroyed my whole vacation with my fiance. I would give them -5 rating instead. I will tell you why.
We waited outside the apartment building for two hours, and the hosts did not bother to respond. They texted me in the beginning that they will come in person to handover the keys, but they were not even responding to us when we reached outside the apartment. It was chilling cold in January first week.
We were freezing outside but they didn't care and said they cannot come to give the keys and we have to pick them from a metro station which was 5 km away and also we had to take two new tickets for that.
When I refused to get the keys from far off station, and said I'm going to the police, that's when she called and manipulated us by going into a subway which actually was to be taken to take metro to the station where we had to take keys from. She told us we can take tickets which is valid for 30 minutes and it took us more than 30 minutes to get the keys, police caught us and were fined 1600CZK, and they again didn't care when I told them.
Then they did not know that they don't have toilet paper in the apartment, we informed them and there was no response again. The walls of the apartment were so thin that we could hear people walking outside, no sound proofing system was there. It felt like sleeping on the garden floor at the busy hours.
We were extremely disturbed the entire time but neither my hosts nor Airbnb community help centre offered any help. Sadly, even Airbnb didn't help. Many people contacted my from Airbnb but they did nothing at all to help me. I'm highly disappointed to the level that I can't believe if Airbnb is a trustworthy platform for our stays during vacations.
I hope nobody experiences what I experienced in their long awaited vacation. I'm highly disheartened, disappointed by this experience. Maybe Airbnb is not to be trusted. I faced monetary loss, felt terrible all my time in their stay. Please don't book this place, this is my review for our so called Superhost Olegand Miriam and Airbnb community centre.