Picking up the keys and finding the apartment was very easy. This apartment is managed by an agency and the office is across the street from the main train station in Prague. The apartment was about a 15-20 minute walk from the train station. The apartment building was in a bit of a shabby neighborhood -- nothing wrong with the area, but it just felt a little worn thin. The light in the hallway was not working (luckily we had a flashlight.) Also, we tried to use the washing machine in the apartment, but the drum would not spin and just left us with soapy, wet clothes to hand wash. Apartment was relatively clean -- someone had cleaned it, but not with much care for details. Not the best of my Airbnb experiences, but nothing wrong with the apartment. Compared with the price of hotels in Prague it was very reasonable and the hosts/ agency were communicative.