While in Prague we stayed in three different places - this location was by far the very best in every category. First, Eli is incredibly responsive and is very easy to communicate with on the essentials: booking response (I sent a 6:00am local time request), arranging key exchange (Eli allowed us to come 2 hours before their check in and leave our bags and exchange the keys), directions, departure arrangements, etc. Rob and Eli are also eager to provide information for local restaurants, tourist recommendations, attractions to avoid, arrange transportation... whatever you want they are more than happy to help with - they offer a concierge level of service should that be what your looking for. As far as the apartment itself, it's in a great location (walk to all tourist spots, local shops and restaurants), it's clean, and it's quiet (you have no idea how important this is unless you spend a few nights listening to yelling drunks, emergency vehicles, and noisy trucks). The apartment has all the essentials for a night or for a much longer term stay. Above all R he view from the living room and the bedroom is what we enjoyed most. This was a FIVE STAR experience across the board. We highly recommend it. Thanks Rob and Eli - we hope to return someday!!