Petr was very helpful throughout, offering great suggestions and tips during our stay, and always on hand should we need. The apartment is great, very big with good facilities and in a great location. There was a slight issue upon checkout when Petr mentioned something being wrong with the washing machine in the flat, but seemed very understanding and reasonable when I assured him it couldn't have been us as we never used the washing machine. Overall, a great apartment and would happily stay here again!