Communication was lacking and when he did respond there was no empathy, felt more like annoyance. First it says there's a lift but for people with mobility issues be aware you must get up 10 stairs to reach said lift. I think this should be mentioned. It is not a full apartment as it's made out to be in the description but a small room where the bed is actually a futon, which is quite uncomfortable. The issues I had when contacting the owner was to do with hot water. I explained there was none. 3 hours later he responded that it was because someone else would have used the hot water and I needed to wait for it to heat back up. I explained that this didn't make sense because I was the only one here. He then begrudgingly sent someone to look at it. By far the worst Airbnb experience I've had.