To be honest our stay was not that good. At 4am someone broke in and tried to get into the rooms. We didn’t feel safe at all. Thankfully police arrived and solved everything. Apart from that the room was really cold. There is no heating only air conditioner which is not enough in the winter for the ground floor.
To be fair and mention the positive: the location is really good and the room was nice and clean.
Anyway we would expect the owner to do something more than say sorry to us. We would probably choose something else the next time 😉