Old shabby hotel with everything really old and poor quality (along with poor service)
-- small rooms and very small beds (smaller than queen size). No space in the room for even a luggage rack and obviously no cabinets to keep stuff in.
-- The room is advertised as being able to host 3 people (screenshot attached). I don't understand how the third person will sleep at night unless he is willing to crawl under the beds and sleep on the floor.
EXTREMELY POOR SERVICE:
-- Breakfast timing is from 7:30 to 10. But if you go before 8 or at 9.30, you are unlikely to find essentials like bread and eggs. The staff are rude and say 'you come on time if you want food'.
-- Provides free Wifi but extremely slow. Couldn't even open a few pages.
-- Bathroom Flush kept leaking for 3 days (waste of water and annoying sound)
-- there is a light in the room (in front of the bathroom) which is meant to be activated by sensor. Our room light kept going on and off all night.
-- On first entry, they make you sign waiver forms stating that you will be fined for things like loud noise, spoilt furniture, etc. We felt unwelcome from the first step.
-- Also on first entry, they spend half an hour trying to sell you all their packages - tour, spa and show. These packages are also sold as pamphlets in the room, posters in the lift and even as placemats in the breakfast area. We felt that it was a bit too much hard selling.
Yes I agree that we weren't shown false pictures (The host is friendly and very responsive) and its a pity we didn't understand the size of the room correctly. But the lack of service (and extremely poor hospitality) is difficult to discount. E.g. for all those steps at the entrance, the people at the reception just stand and watch while people struggle with their luggage.