Michael was extremely helpful and responsive prior, during, and after our stay. He arranged pick ups and drop offs which were extremely helpful. Our bus was late getting into Prague but our driver was still there waiting. When we arrived at the flat, the associate to check us in was no longer there. We did have to wait maybe 10 minutes but we were quickly checked in. The flat is up 3 or 4 flights of stairs with no lift. This was the end of the trip for us so the stairs killed us! just an FYI. There were only 2 sets of keys which may or may not be an issue depending the size of your group. I really like the airbnbs that have the code entrys these days. The apartment layout was much better than I expected. It was very spacious and open. The only one shower and one toilet was a drawback for us, but we made it work. Having the windows open was lovely with the heat we had. There were also standing fans which helped circulate. You are down the street from restaurants and bars. Great for proximity but you also get loud drunks walking by at 4am. That wouldn't stop me from staying here again though :)