Alex met me upon arrival in his office on the first floor of the apartment building. He was pretty straightforward. Gave me a map, the key and told me where our apartment was. The apartment was good. We liked that it had a safe and a working washing machine. Additional amenities such as laundry soap, cooking spices etc. would have been nice. The apartment was very warm and an AC would have been a nice addition as well. We loved the view from the bedroom and while the walk to the city was a bit far, out neighborhood was very nice to explore as well.