Had an awful experience staying here. Hosts were extremely disingenuous and hostile after we tried to get our problems sorted out. This apartment is quite old and, understandably shows its age, since it looks better on pictures than in reality. We arrived to a frigid temperature where all the heaters were off, and found out the old toilet was clogged. Without any plunger in the apartment, they reluctantly sent someone over after multiple requests to fix it. We were nothing but respectful to all of their belongings. Later that night, when the four of us sat down to watch television, we found the tv badly smashed. We sent a photo and respectful text to the host. To our surprise, the host already knew the tv was broken, and told us they had already ordered a new one. They offered a partial refund which we agreed was reasonable given the missing amenity. This was the last time this host spoke to us with any humanity or respect. From then on, our host was hostile, aggressive, and to be frank, menacing to us. Not only did we never receive any such refund that they offered to us on our first night, but were sent long and harassing texts accusing us of breaking their toilet and being loud. We had been very conscious of noise and given our early bedtime, it seemed like nonsense. We realize now that it was an attempt to paint a picture to Airbnb that some sort of gathering had taken place at this apartment. We had the suspicion of deceptive behavior once I brought up the "free street parking" under their listing. Finding out that it isn't the case (it was residential only), we reported to the host about this. They proceeded to remove that free parking claim on the listing and said there were never such info. After pointing that I checked right before sending the message, they changed the story, and told us we had received "old info" when we booked the apartment. All this culminated to the shocking news of them charging us $356 worth of damage after our departure - they used literally every mar and wear damage from their old building such as what looks like 20 year old flooring, scratches on tables, and stains on the sofa from many previous tenants. The whole experience has deeply upset our elderly parents who had been planning this trip to Europe for decades. The hosts merciless money gauging is shameless and more than disappointing. Myself, my wife and her two elderly parents, aged 70 and 67, were staying at this apartment. Their noise complaints along with all other damage claims are preposterous and clearly indicative of a false narrative this host is peddling to accrue more fees from us. Additionally, upon our departure we hoped to leave Prague and this space with respect, regardless of our hosts actions. The apartment was clean, we put all the dirty items near the washer, emptied all the trash into one large bag, and made sure there were absolutely no dishes for any maids. We have never experienced anything like this on Airbnb, and are deeply hurt that it has marred the memory of this once-in-a-lifetime trip for us and our parents. Hosts like this make us afraid to use this platform for such important family memories. This experience is supported by the photos and recorded history of our conversation with the host on whatsapp and airbnb. I would very much avoid dealing with these shady people who tried to scheme us out of pure spite!