Oh I’ve never had to write a review like this before but Adam is well aware of the issues we faced with this booking. It started badly and didn’t improve at all.
The apartment was difficult to find but first we were given a different address where we were to collect the keys from. From there we were given instructions on how to navigate our way via tram to try and find the apartment. We traipsed all over town before finally arriving at the building. We felt like we were on the Amazing Race! However when we got upstairs we discovered that in all the very lengthy communications we had received from them, we had not received the code to enter the actual apartment. We had to trudge back down the street to the local pub, luggage in tow to get free WiFi to contact Adam to get the key code. This key code failed to let us in on a couple of occasions too and we would stand outside the apartment at 11.30pm one night waiting for it to decide to unlock the door to our room.
Once inside we found no WiFi information. Back down to the pub to use their WiFi to get the password for the apartments WiFi we went.
When we did get into the room, it had obviously not been serviced from the previous occupier. There was one used bath towel ... that’s it! The garbage hadn’t been emptied, the shower recess had visible dirty foot prints in it and there was crumbs in the kitchen sink and dead flowers in the bedroom. I contacted Adam again who offered to have two towels delivered within two hours (by this stage is was already 9pm on Saturday night) or by the next day ... our choice. We had been traveling all day and needed a shower! We got the towels within an hour but the room was never cleaned for us. This was extremely disappointing and unprofessional. We would have liked to use the washing machine but unfortunately there was no washing powder available.
The flat itself is comfortable, albeit a bit out of the way from the main touristy things. I have suggested to Adam that a bottle of water in the fridge or some maps of the area in the room would be helpful also.
All in all this was one of the worst Airbnb experiences I have had and I’ve stayed in a multitude of them. I only hope they can take this experience and improve in it.