Got there at night. Host wasn't available, but her friend dropped the keys off with us (but didn't give us instructions about how to give back the keys). Got locked out at night and wasn't able to get a spare key to us until morning/early afternoon. Also, after we checked out, the host files a damage claim on us, asking for an addition $566 for a 2 night stay. She claimed that we had damaged the bed and soiled the mattress (both of which we had no idea were even damaged when we got there) even though it was perfectly fine to sleep on. She even complained about the state in which we left the apartment even though we cleaned the counters and spaces and loaded all the dishes in the dishwasher before we left.