Anna was really helpful with the whole process of getting our keys and answering any questions. The area we stayed in seems a bit scary, but it actually wasn't. There are lots of restaurants around and it's an easy walk to just about anywhere in Prague once you are oriented to your location. We didn't take public transportation the four days we were there. The apartment was comfortable and it was nice to have a full size bathroom and shower. The washing machine did not work well, if at all. Other than that, it was great!