Mark was very communicative and responsive. He was open and receptive to some feedback that I had. He made check in really easy - since I was checking in late, he set me up with a driver to pick me up who was given the keys to hand to me saving me time (and some money, late check in is €10 which I would have happily paid but the driver Picking the keys up was less - win-win for everyone!). The location is fantastic.