We arrived late on our first night, and they met us at the tram stop to take us up - very helpful and understanding. The apartment was great! A group of 7 of us stayed there for our first visit to Prague, and it was the perfect amount of space. One shower, two toilets, 4 twin beds, 1 double bed, 2 couches, there was more than enough space for sleeping. The kitchen was fully equipped with pots, pans, oven, stove, water heater, coffee maker, microwave, etc and we made good use of all of it. Saved money by cooking! There are a few food markets right in the area. We were a 15-20 minute walk from the Old Town square which was nice. We stayed for 4 days and didn't buy public transportation once (besides going to and from the airport). Over all, highly recommend Apartment Letna!