Hana was very kind, she always replied quickly and with detailed information. The apartment is very clean and tidy, just like the photos. The room was very well decorated and the bathroom was well stocked with daily necessities. The location is perfect, you can walk to any attraction and there are various cafes and restaurants nearby which is very convenient. Despite being in the city centre, the rooms are still very quiet and you can't hear any noise from outside. The heating was great too, so the rooms got warm quickly. All in all, I am very satisfied and will choose to stay there again next time I go to Prague.