We visited Prague last week and really enjoyed our stay. Unfortunately I cannot comment on my original booking of 'Classic 2BDR site by Ruttera' because when we arrived in Prague we met Emil and he informed us that they had no heating or hot water in the apartment. But Emil was fully prepared for us and he set us up with an alternative apartment for our first night. Then he moved us to a place just as nice as the one we had originally booked, for the remainder of our stay. Emil was helpful and friendly and showed us lots of places to change money, buy groceries, go to the Christmas markets. We found our experience with Emil and Olga to be a really pleasant one, they were available when we needed to call and did a great job of taking care of us. I would recommend their very organised, friendly service and we would use them again if returning to Prague.