Me and two friends of mine stayed at Riben House 103 for 7 nights, check-in and check-out are very easy, but the rest of our stay was not so trouble-free.
On arrival we noticed that the slatted frame of one of the beds was completely broken, and some equipment was missing: fans, coffee machine, wine glasses as well as fire extinguisher, first aid kit and carbon monoxide detector.
The dishwasher was present but "broken" according to the landlord, who assured us that it had been working just fine last week. After a short check we noticed that the "defect" simply meant brand new and not connected because the hoses were too short. Older reviews already criticised this.
After we demanded money back due to the missing and non-functional equipment, the landlord became insulting, called us liars and made fun of our demand, downright laughed at us.
"You will not get a penny back, if you complain to Airbnb I will complain about you".
We then contacted Airbnb and made use of the Aircover guarantee and actually got more than just pennys back.
- In addition, the ad lists that there are no security cameras on site, which is not true as the whole hallway is full of them.
- The house rules on site differ from those in the advertisement (the landlord reserves the right to collect a fine of 400€ for noise after 10 pm).
- All the floor lamps are in places where there are no sockets, as are the ones at the workplace.
- Some of the dishes were dirty when we arrived.
It is worth mentioning that after several complaints, we actually got wine glasses (dirty) and one stand fan (half broken).
In conclusion, we would recommend everyone not to rent from Jan Teichmann and to contact Airbnb immediately in case of any problems.