Martin and his associates were all exemplary. This was my first experience with Airbnb, so I wasn’t sure what to expect, but even the before we checked in he had clear directions to the apartment and instructions on self-check in. We lost our key during our stay, but he promptly got us a new one. Even when we misread our checkout date to be 5 days later than we’d reserved, and were impeding the cleaning of the room for the next guests they waited for us to gather our things and check out (a couple hours past our designated check out time! Thank you for the great stay :)