Eva sent a note shortly after we arrived at the airport to let us know she would be available to check us in to the apartment. She was delightful and very helpful and welcomed us graciously. You could not ask for a more kindly greeting. After a tour of the apartment and description of the area, she left us to enjoy the property. Note: yes, the tram does go by regularly, but none of my party found it at all disturbing (three 50 year olds, two of them from US suburbia). I had corner room facing the street and tram stop/church, and I slept with window open. The space is large and the couple neighbors we met were friendly. Water was hot quickly and pressure was very good. Bath and WC well maintained. Beds were better than our own at our homes; firm and comfortable. Location is noteworthy for being close to sights, but just far enough not to be swamped with crowds 24/7. Easy access to tram is a plus, but all the major sights are within walking distance of the apartment.