The room is lovely. It is spacious and modern with a good bed. The furnishings are different from the picture - the armchair is missing and there is a fish tank beside the bed. Toiletries were not provided as mentioned in the description. It is great value for money with a 10-15 minute walk to the central touristy areas.
The low rating comes from the very poor hospitality. Everything seemed great from our initial messages but, when I arrived, it all changed. Valentina was disinterested and unfriendly. When reached out to Valentina for help, she would give an abrupt, dismissive and condescending response. I felt afraid to interact with her.