The check in was despersonalized. Since I wrote an accurate introductory text they know that my trip was a family trip. The employee give tips just related to beer, non family restaurants and night life. No tips about zoo, museums or similar.
I left a few bottles in the fridge. It was my mistake, I understand it. Recovering it was quite complicate because they gave me just two options: going to the apartment while the cleaning lady did her job or buying another ones. The last option sound quite impolite.
During the process they replied my message quickly.
From my point of view they got two options: oblige me to go to the apartment and be stressed about the cleaning lady’s schedule or pick up the bottles in the same office where I pick up the keys and did the check in.
It is a company, they are not really hosts. They only looked to their own interests and I am the guest. I do not recommend them if you are looking for a personalized local service. If you just want to save money, they could be an option.