Communication was consistently excellent! Kent booked our airport transfers which were very reasonably priced through a private transfer company. We arrived before the check in time and were welcomed by a lovely lady who let us put our bags in the apartment whilst she cleaned. She gave us a map and told us the route to the nearest tramstop - I. P. Pavlova - which is less than a five minute walk away and takes approx 10 minutes to get into Old Town. The apartment was immaculate and spacious and contained everything we needed and some extras! Comfy beds, beautiful building in a beautiful neighbourhood. We unfortunately had some noisy neighbours on a morning, but that is the only minor downside! Cannot recommend enough - I want to come back already and live there! Thank you Kent for the perfect place for our Prague visit!