We asked Zeb if there was proper heating because we knew in advance the weather was going to be freezing and he said yes. However, the heater in one of the rooms was not working properly, and even though we immediately notified Zeb he was reluctant to check it until the end of our stay. Instead he insisted we use a small portable heater which was noisy and not strong enough. He eventually agreed to replace it with a different heater that was broken, then refused to bring back the portable heater saying he was "already there once and will not come back a second time". His suggestion was that we sleep in a small bed in the kitchen area instead where the heater did work. Overall we felt humiliated and suspect he knew from the start the equipment was faulty. Airbnb agreed that his behavior wasn't appropriate and gave us a 30% refund. Zeb never apologized.