The whole process of picking up the keys was very old-fashioned. You have to visit an agency which is about 30 minutes away from the apartment, and there they give you the keys. When I came there, it was a total chaos, a lady who was in front of me in the line for keys was told they didn't know where the keys from her apartment where. Then, when they found them after around 20 minutes, they told her the apartment wasn't ready yet, even though it was way past 2PM. The same thing happend to another man who came there to pickup the keys at around 2:45PM, they told him the apartment wasn't clean yet. When it comes to the apartment I booked, ot was quite good, the only problem was that the heating wasn't working properly, therefore the apartment was extremely cold.