Let's start with the positives. The support staff was wonderful! They met us at the door, and were very professional and polite and offered any assistance needed. The View from the bedrooms was amazing! It was centrally located in the old town and the wine bar down stairs was nice to have for a quick breakfast in the morning and a great way to relax after a day of walking with a nice glass of wine.
They were very nice in sending a pre-email to arrange for transportation from the airport and offered pre-assistance in what to see and do before we got there.
Minor issues with the place (not a big deal) was the pealing wall paper in bedroom, The picture on the website shows a table on a balcony for drinking wine. I think the VERY small "table" was broken because it was placed under a very small bench that you could sit on to look at the view. Again, not a big deal, the pictures made it look a little more comfortable. In addition, American bedding is a lot different than Czech bedding. There was only one small comforter on each bed. So, if you're having any more than 2 people there, it could be a problem. Finally, they asked for a $2 euro/dollar "tax" . This seems a little sketchy. I will assume it was actually a tip for the cleaning lady, but whatever it is what it is....
Overall, it was a good place for a couple of days and would probably stay again if I ever go back to Prague.