We've just returned from a stay at Frantisek's apartment and we really can't rate it highly enough. The customer service we received was exceptional from start to finish. Communication was excellent and I received often instant replies. Frantisek kindly met us from the airport and drove us to the apartment and showed us round. He waited in the area even though I had told him the wrong time to pick us up which meant he got to the airport around 2 hours early, and I couldn't tell him my mistake until we landed as there was no WiFi on the plane. He also was very kind when we left and I realised in the taxi on the way to the airport that I had left our passports in the apartment! He left work immediately to come and let us back in and get them and then took us to the airport himself, and was so nice about it. The apartment is in a great location, about a 20 minute walk to the outskirts of the Old Town, and so easy to get a nearby tram which is even quicker. Modern, very clean, and comfortable, we were very happy during our stay. Would recommend to anyone coming to visit Prague.