We had a brilliant week in Prague. The apartment was clean and comfortable and in a great location, right next to a shopping centre with a supermarket, pharmacist and a food court and also near restaurants and bars. It was a short walk to the old town which is beautiful and to the river. We did not need to contact Karen during our stay as the instructions to check in were very thorough and easy to follow and everything in the apartment was perfect. We highly recommend a trip to Prague, there is so much to see and also recommend staying at Karen's apartment.