Kira was very responsive and provided excellent directions to get to her flat. There is 24 hour reception in the apartment/hotel complex, so we were able to check in as soon as we arrived. The flat was absolutely incredible, and had so much space! The staff was very helpful, and provided us with a map and information about Prague. Wencelas square is only a 10 or 15 minute walk away. It was close enough that we could get to the city quickly, but far enough away that it was quiet at night. Absolutely incredible, highly recommend.