Before we arrived I didn’t have problem to contact Niko, he even let us to check in 30 minutes earlier. Niko’s mother was the one who let us to the flat. She is not speaking in english but it was not a problem. After we arrive we noticed that the window is broken and we are not able to closed it properly, the heater was not working either. I send Niko a message with information about this problem but he didn’t respond at all. The place was very clean and in the good location but the fact that Niko was not responding to my messages was a quite big disadvantage especially that we stayed in room in November so there was quite cold.