A transfer was arranged for us which took us to the office to collect a keys and a lovely young man explained to us how to use the keys and lots of local information (very helpful). The apartment was up quite a lot of stairs but we soon got used to it, and the apartment was very clean, modern and spacious - Perfect for a group of 7 of us! We walked to all the attractions apart from getting a taxi to the zoo and the underground to the castle (but walked back). Very happy with our experience, we all loved the apartment and loved Prague!