We were greeted very warmly by the staff but, unfortunately, we did not get to meet Kira. Whilst disappointing it was not a major problem because we found our accommodation to be nigh on perfect. Only criticism was the poor pillows. Far too thin.
However all else was great. Sleep quality was very good and we we're in a very quiet area. Our room had everything we needed and was clean, tidy and very comfortable.
The breakfast included in our tariff was exceptionally good also with a good range of choices and it set our day up perfectly.
Would have no qualms whatsoever of staying here again and would recommend to anyone.