Jiri and his team are very accommodating and would eventually resolve any issues. The inclusion of the phone is very handy because transport is needed to get to the centre of town. The kitchen and bathroom were very clean. The washing machine was very appreciated, as was the clothes horse.
One big issue that we had was the car service that was recommended to us. We were told that a transport could be organised from our bus station to the apartment, and that the driver would contact us before we arrived. By the morning of our arrival we still had not been contacted, so I asked our apartment manager if the service was still available. She got the driver in contact with me, only for the driver to tell me that the car was being serviced, and we would have to take a taxi. Having read nothing but horror stories about taxis in Prague, we opted for an uber, which only cost AU$7 (110kč) compared to the car “service” of AU$16 (€10). This experience didn’t alter my view of the apartment or Jiri’s team, but it is useful to keep in mind if you choose to book this great apartment.