I booked the place from Jan 5 to Mar 7. On Feb 4 water heater that heats the apartment and hot water start to break down and I let the Tomas know about it. He came to repair it himself on the 5th in the evening. 1st and 2nd repairs were done by him on a gas fired water heater that is absolutely outrages since no unlicensed person should try to repair gas units since leak could have developed. His repairs didn't fix anything and the water heater continue to shut down every 5 to 30 min. It took 3 repairs by a technician to fix it finally on 16th, so from Feb 5 to 16 no reliable heat or hot water. I asked for partials refund on 14 of Feb after 4th repair when i know host was just giving me run around. Tomas just laughed at me and said that i can move out anytime i want but no refund. Once Airbnb got involved he agreed to refund $110, I paid $2000 for 61 nights, moved out on 20th of Feb and had no reliable heat or hot water for 11 nights. I lost out on 28 night in total.