We had booked a property with them, but unfortunately there was works taking place in that building so they provided us with another one. It did not have a balcony like the one we had originally booked.
I mentioned this to Kate & Alex and they immediately offered us another apartment with a balcony.
It was warm, spacious and in a great location.
They were always on hand with advise and checking that we were ok.
It was a great service they provided.