Katarina was responsive and provided directions, but it was necessary to go to an office across the river to sign in and retrieve the key... a significant inconvenience considering hauling luggage to and fro. Her stand-in there was able to give us four keys, which was helpful so that each couple in our party could have one. The apartment is clean, well located for touring and VERY roomy for eight people. The front bedroom has moderate street noise but the other three are quiet. The kitchen has barely adequate dishes and cooking utensils for eight to have breakfast together, and cooking a full dinner would have been a challenge, but we never planned on doing that so, for us, it was not an issue. The bathrooms have bathtubs with a hand-held shower head on a hose, but no shower curtains so only a sit-down shower is possible. Living room furniture and Internet are functional but could be improved a bit.