It's a hotel with 24 hour front desk assistance. My airline lost my bag. The front desk kindly waited for my bag from the airline while I enjoyed my first day in Prague. It's a 15 minute walking distance to Wenceslas Square, 25 minutes walking to Old Town Square, and 25 minutes also to Charles Bridge. If walking is not for you, there is the metro and Uber. Overall, the service is great and rooms are beautiful!