Apartment clean and well located. A bathmat and tea towel could be useful. Some items broken but were replaced. A major concern was that on arrival at airport the prearranged pickup did not display our names, just your business name. One of our group flew separately on another flight. She had the address but not your business name. She missed your pickup and caught a taxi but couldn't access the building or contact us because the intercom didn't work. It was late at night and she had to deal with a passing drunk. She was quite stressed when we eventually found her. Displaying the names of your pickups would be helpful and is the normal practice at the airport.