Unfortunately we did not meet Igor, but he responded really quickly, was very attentive and offered us help with finding a parking spot. The room looked just like on the picture, and although it was small, it was cozy and always clean (cleaned every day). Additionally, the staff at the reception was kind and helpful, the breakfast was enough for a good start into the day, and the hotel was quite central so that we were able to walk to all the important sights (10mins to Wencelas Square and about 20mins to the Old Town Square). All in all, we had a nice stay in Prague and I can recommend the hotel!