We arrived on Christmas Day after having missed our connection in Frankfurt. Our adult daughter, who was meeting us there, arrived at her scheduled time. Josef had previously arranged for a transfer from the airport to the apartment. When I informed him that we would be late, he made sure that the original transfer picked up our daughter and arranged another on for us when our flight finally arrived. Josef checked in on us each day of our stay to make sure we had everything we needed and offered suggestions to for places to eat, shop, and obtain the necessary documents we needed to return home. We thoroughly enjoyed our stay and exploring the city. I would definitely stay here again and highly recommend this location to others!