Overall, Matej's studio is beautifully furnished, very cozy, and perfectly located.
Unfortunately, I can't entirely agree with all the previous amazing reviews. Just to focus on the main issues we had:
- The check-in didn't go as planned since we were very delayed due to heavy snow on our way to Prague. We communicated our delay and were told it's no problem. When we finally arrived, there was no lockbox. After I called their office, I was told they simply assumed we wouldn't come anymore and therefore removed the lockbox. It was very frustrating. At least somebody showed up with the keys after 10mins.
- The bathroom had quite a moldy smell and was lacking soap. When we asked for it, we were asked in return if we could take care of that and buy a new one. The fact that they offered to refund it doesn't change that this should have been taken care of beforehand.
- In general, the communication seemed very standardized and overcorrect as it is done by an agency that for the most part uses copy paste, so it's not a very personal Airbnb experience.
We still enjoyed our stay in Matej's apartment a lot, but probably would choose an alternative next time we visit Prague, solely due to the experience with the agency that deals with the studio.