Kate and Alex were extremely helpful during our entire stay. They responded promptly every time and helped us every step of the way. E.g. organising a taxi for us from/to the airport (for a very reasonable price) and gave us information sheets regarding good restaurants, things to do, etc. I always appreciate this kind of thing rather than a 'Lonely Planet' book because it feels more personal and local! (All their suggestions were amazing as well!) The flat was great and super central to everything we wanted to see. One thing is that the walls are a bit thin so you can sometimes hear the other neighbours/outside, but it wasn't really an issue for us since we were always so tired walking around the beautiful city!