I was prepared to give a good review, but that changed a few days before checking out. Early one morning, the cleaning staff knocked on my door and informed me they needed to come in and clean my air conditioner. I was right in the middle of a meeting, so the timing was horrible, but they insisted it had to be done right then (they hired a company for it). I had no choice but to agree.
They made me wait another 10 minutes (right in the middle of my meeting, remember) until several guys stomped into the apartment. Only one was wearing a mask and he took it off immediately.
I was furious. The whole thing showed a complete lack of respect. All they had to do was inform me of this scheduled cleaning in advance and I could have moved my schedule around it. But they couldn't be bothered and instead interrupted my meeting.
As for the masks: are you kidding me?? I don't care how you feel about wearing them, at least ask me first if I mind if you come in without one. You don't know my situation. What if I'm at high risk? What if I actually have Corona and am currently quarantining in the apartment? I am your customer. Have enough respect to wear a mask when you come into my place!
This whole incident showed me exactly how little they care for their customers and for that reason, I would never stay in one of their properties again. On top of that, the apartment is currently ridiculously overpriced, but that seems to be the standard at the moment, so I guess they're no different than anyone else in that respect. Avoid this host.