I am sorry but this is not acceptable - stains in the bed linen, stains on the floor carpet, cold bedrooms (all of them).
1) when we moved into the apartment, it was already 9 pm and it was +15 in the bedrooms. Guy who was fixing it said it would get warmer in just 15 minutes, but one hour later we still could NOT take our jackets off. It was extremely cold! This is not a comfortable temperature for the stay and sleep. How long should we wait? Till the midnight?
2) carpet. It was ugly dirty. You charged us for the cleaning but it was disgusting in the rooms to see the carpets covered by stains. Your apartment is dirty. It is not something that can go unnoticed and just be lent to new occupant. Pictures are attached. We already came at 9pm. Your assistant offered us cleaning (as you were not answering the phone) and how long did we have to wait for the apartment to be cleaned? Till the midnight?
3) bed linen. Yes, you did offer to replace it. But. If you charge 337.41 for 2 nights you need to provide it clean in advance. It is disgusting to see yellow stains that look like urine or sperm on the bed that you want to sleep in.
4. We paid for new room at the hotel 50$ a night per 2 people per night (so 25$ a night a person). It was a brand new hotel in the same area on the next street. Clean rooms with clean carpets and bed linen, and +24 in the rooms plus breakfast!! And now you say that your rooms are not expensive?? Your rooms were $ 84 per person per night!! No breakfast!
5. Matrace was bumpy and hard. And this is something you weren’t able to fix!! And when we have pointed this out to your assistant, he said you FORGOT to turn it over!!! How can you possible FORGET TO TURN OT OVER! Why was it turned over in the 1st place??! What did you not want us to see??
Yes, if it only was the cleaning issue, we would have stayed (and we actually did because we have been waiting for almost an hour) BUT it was also VERY COLD and not acceptable.
Once again, what, as you say, 4 people “overreacted” to:
1. Cold apartment (15C at 9pm)
2. Dirty carpets
3. Bed linen with stains (urine or sperm)
4. Matrace that one cannot sleep on
This apartment was not in acceptable state.