Nikola was always very prompt with her replies to messages -always within a day of posting. The apartment is in a great location, very close to the trams. The Metro stations were a little farther. We did have to wait for the apartment to be cleaned, but we were aware of this ahead of time and were prepared to have lunch at one of the many restaurants close to the apartment. The apartment is large and is as shown in the photos. Very nice remodeled bathroom!