My first ever airbnb experience was with Hana. I was a little scared of using this rental service for the first time, but my first experience couldn't have been better! Hana was so kind. We were a little late in arriving, and she said she was worried if our journey was okay. She showed us everything her apartment had, which was a lot bigger than I expected! The location is AMAZING. The shower had a slight problem the day we were there, but she told us about it and showed us how to work it anyway. The directions she gave made it impossible not to find the place. Getting and returning keys were very easy, and she lives in the same building which was comforting. I highly recommend Hana and her apartment!