Unfortunately, we didn't get to meet Elena in person, but she was very helpful with anything we needed. Our flights were getting in very late so the check-in time was very flexible!! She explained how to get from the airport to the apartment by public transport, which went very smoothly! The staff there were really friendly and helpful with city and restaurants tips, exchange rate places, where to go....and the room was brand new, very cozy and perfectly clean! They were also kind enough to hold our luggage in a locked room so we could enjoy our last day without carrying everything!! An amazing overall first experience in this wonderful city!! Thank you for everything! :)