Alex was there when I arrived and he had everything prepared. We frequently talked on whatsapp and he cleared any questions I had, including where the apartment was and what the amenities were. The house itself was absolutely amazing. Clean, beautiful, cozy and warm and the heated floors, I loved them! It had the basic things that you need and it smelled amazing! It was centrally located and right next to a tram stop, but far enough so that it wasn't noisy at all. I would definitely recommend anyone who goes to prague to rent the place!