We did not get to meet Lukas but before we arrived he was very easily reachable and answered any questions we had quickly and with a lot of detail. He provided us with a lovely place to stay and we could not have been happier with the location and the room! The only small hiccup was that the shower was broken so we had to hold it up ourselves which isn't ideal but it's a holiday and it's a beautiful place to be so it didn't impact on us. thank you again Lukas and I will recommend you to anyone I know going to Prague!