Great correspondence from the host. I contacteted Elena and Kira about directions and received response shortly with great details including how and where to buy metro tickets. Location of this lovely hotel is very nice: close to everything ( we walked everywhere) and in quiet, safe neighborhood. I was very pleased with customer service at this hotel. Everybody is trying to make you as comfortable and welcomed as possible. We got upgrade to bigger room without extra charge. When the light went off in the bathroom and we called the front desk, the guy came in, tried to find out the problem, and after few minutes the best solution was to bring portable floor lamp which worked fine. He gave us chocolate for unconvince after apologizing. It is very unusual for Europe's customer service. I would come back to this hotel and recommend it to my friends. Working air conditioner in a room is a big plus during hot summer days.