From the start, Carla was great with her communications. She was very helpful in giving advice on using local transporation and where to store luggage before check-in. The apartment was comfortable, spacious, and included everything needed for our stay. The apartment was in a fantastic location! If you want to be in the heart of the city, this is your place to stay! Please keep in mind that you will need to climb multiple flights of stairs to reach the apartment and will need to open three different doors with three different keys to get to the apartment and to leave the apartment building. Two of the doors- the door to the apartment building and a gate in between the entrance and the apartment- had very temperamental locks, which took multiple tries to open at times. Take your time and be gentle.