This was a real high-low experience for us. There is lots great about the place. It's extraordinarily quiet given its great location in central Prague. There's lots of space and it's secure. However we had a really disappointing exchange with the host. The washing machine was one of the main reasons we rented this property as we were on a long vacation with my 85 year old mom and had had just been hiking. It was broken, which wasn't their fault necessarily, but nor was it ours. We didn't ask for a discounted price as we might be entitled to. All we asked was to check out at the appointed time, but to leave our bags inside the door for 1.5 hours as the place was cleaned so that my mother and I could find a laundromat in which to do our clothes without having to haul our bags all over town. Suddenly the communication became harsh and there was absolutely no interest in granting this small concession. As a small business owner myself, I found the lack of customer service when things went wrong to be very telling....