Zuzana's team has been very quick to respond to needs, though may not be quick to action. I had made an ask, but was given the reply that 'we are in peak time, and I have many properties to handle, hope you understand!' - I laugh in me "interesting that you charge peak time prices, but not being able to offer peak services!".
Also, the lockbox that is required to access to key is somewhat far from the place itself with a lot of instructions (think: Escape Room). I would say hardly the kind of experience you want if you have heavy luggage and just came out fatigue to solve puzzles. Also bear in mind that G! Maps and the address in the instructions may not match (Map Ordinance issues?).
Lastly, there was some bursts of violent agressive shouting (someone having an argument?) in the courtyard in the area. Be careful if you are a light sleeper!
Sugar, salt & oil are missing - false advertisement.
Otherwise, good area, good access to Wenceslas Square, and generally quiet