Aleksandr was very difficult and unaccommodating for us. We had to cancel our trip the day of our flight due to COVID lockdown being announced that morning and we were unable to get ANY sort of refund back. I understand he has a non-refundable policy, but we really tried to work with him and ask for even just half back since this whole situation was out of our control. We were already very stressed and distraught in having to cancel our trip, but this was just another added stress since he was not willing to cooperate.