We were looking forward to a nice aircon room and a great reviewed brekky but when we arrived at the hotel we were told that due to construction outside that the water in our room was not working and they would take us in a taxi to another hotel nearby. They were very apologetic and gave us water and chocolate. When we got to the other hotel before seeing our room we were asked to sign a document acknowledging we had been transferred to a hotel of equal standard. I was a bit annoyed that we were provided this before actually seeing the room as how could we possibly know but after 7hrs of travelling and the extreme heat I just wanted to get to the room. Turns out the room wasn't of a similar standard as there was no airconditioning or fan and the shower was very awkward (it sat at waste height). The room was also very noisy as we had to keep the windows open for the heat and a tramline went past very close to the hotel. The breakfast was ok but no hot food as expected at the other hotel. Most disappointing was that we had been in contact with Elena right up until our arrival but she had not mentioned any issues and did not message us throughout our stay to check on us. We had a wonderful time in Prague and the hotel was about a 15min to 20min walk to the sites but the room was a but disappointing to come back to.