Communication before arriving was fine, although we never actually met Andrea. We were warmly welcomed by her mum and dad, who gave us a few recommendations and tips for our stay in Prague. The apartment itself was lovely, but for a few small issues: the washing machine was broken (but luckily there was a laundry service just down the road); the mount for the shower head was broken and held up by duct tape (which didn't last long, so we just rested it on the floor after use); also the shower door was the only thing separating the water from the rest of the bathroom (the shower wasn't on a platform or anything, with the result that opening the shower door after use would partially flood the rest of the bathroom). Aside from these issues, it was a lovely stay and Andrea's parents could not have made us feel more welcome.