How do I begin? The Dancing House View Apt. was perfect for us -- 5 family members for Christmas -- lovely views, nicely equipped, professional checkin, perfect location. We loved it. But:

THEN WE WERE BURGLARIZED IN THE NIGHT WHILE WE SLEPT.

On Christmas Day night. We woke up early a.m. to find the 6th floor balcony/terrace glass door open (all doors were closed & locked when we went to bed) & foot prints on the balcony.

The balcony doors looked new, had handle that shut & 'locked' the doors, but was pried opened (easily?!) with something sharp. THERE WERE NO DEAD BOLT LOCKS ON THE TERRACE DOORS WHICH WOULD HAVE PREVENTED ENTRY.

Of course, with no other balconies in the building & no way to reach the balconies/terraces except via the roof, which is what the burglar(s) did, someone entering & exiting via the roof did not seem likely.

STOLEN: MacBook Air laptop w/ all my Europe fotos uploaded; 4 American Passports; Non-refundable Eurail passes & paid reservations; a good DSLR camera (with Europe fotos).

It was very upsetting, and even more upsetting is since that day NO ONE HAS CONTACTED ME TO FIND OUT HOW WE ARE, how to file an insurance claim with the owner of the apt, etc.

The day it happened, the rental agency, Prague Old Town Apts. (manage the unit & others) was very responsive, arrived immediately, called the police for us, drove us to police station to file the (long) robbery report, and found us a reasonably priced hotel to stay in (over the holidays no less). Prague Police were excellent too, very apologetic it happened to us & did a thorough forensics on the apt.

My complaints are:

1. No 2nd lock on the door that was easily opened apparently w/ a knife

2. Seemed like an 'inside job', someone knew its a vacation rental (?), came in from another building skylight it seems -- can't help but to wonder if this has happened before to this unit, someone seemed to know what they were doing

3. MY BIGGEST COMPLAINT: NO ONE HAS SINCE CONTACTED ME in the 2 weeks since to see if we were able to replace passports, continue with our travels, file insurance claims, etc.

Owning 2 vacation rentals in San Diego myself, I would be HORRIFIED if this happened to my renters and would be in constant communications with them.

IT WAS A HUGE HASSLE: We had to stay 2 more days in Prague -- lovely city but we all were suppose to move on our travels.

I feel strongly the apt. owner and/or rental agency should have at least offered to pay the 2 nights in 2 hotel rooms, which was not part of our budget.

IF someone had been in contact with me, I would have reconsidered posting a negative review, but for all the renters out there:

BEWARE, you are vulnerable and a robbery target!!!!