Acres was very accommodating on the phone and made it clear he was available should we need him. The location is fantastic. Petrin Hill is a few yards away, as is a tram stop. It was easy to travel into town. There were cafes, bars, supermarket all a few yards away too. We felt completely safe in the neighbourhood. The stairs took some getting used to but it is expected of an historic building. The apartment was clean and warm. The double windows ensured minimal street noise.