The communication with Alex and Elizabeth beforehand was great. The hotel is in a pretty convenient location a couple blocks from a subway station and a small grocery store. The room was very nice and clean. It actually was nicer than the photos suggested. We were not disturbed by any noise and did not have any inconvenience during our stay. They staff was very helpful and also spoke English. The breakfast also has a pretty good selection of food. We even enjoyed the reasonably priced Thai Massage and transportation to the airport.