Michal was helpful and responded quickly, if we asked for towels we got them the flat got really cold he turned up the heating etc. Unfortunately the pictures on Airbnb didn't match what we experienced, which was disappointing. The flats needs maintenance work done, leaking ceiling and door handles coming off and getting stuck in the toilet were among our adventures. The front door handle was fixed and I'm sure all what I've listed will be repaired. Most of us didn't get a good nights sleep as there is a tram under the window which stops operating early hour's of the morning than starts up again within hours, we had to laugh because we all ended up trying to sleep in the room at the far side of the flat to get away from the noise. The flat is in a good location everything is within walking distance, not really suitable for older people as its on the third floor.