Elizabeth was very helpful with directions to get to the hotel, but we never met her personally.
Upon arrival, we got told that we would get a free upgrade, which I suspect was just two separate beds as opposed to a double, which was favourable as my cousin and I were travelling together.
The room was clean and well maintained.
Location is amazing for bars/restaurants (esp. The Prague Beer Museum), public transport and very close to Wenceslas Square.
The best part was definitely how friendly staff at reception were. All of them were happy to provide suggestions of things to see, to accomodate to our needs and even helped us print out tickets for our trip out of Prague.
Highly recommended.