This apartment is beautifully decorated, one of several for rent in the hosts’ old house in a great location in Lesser Town, Prague.

Our experience, however, differed some from the information that describes the apartment and the excellent reviews we had read prior to reserving it. Of main concern was the fact that the only bathroom was an ensuite attached to the master bedroom, making it inconvenient at night for the person occupying the other bedroom. The master bedroom was also the only one with shutters; the second bedroom has light coming in from both the windows and the connecting door and could do with blinds or blackout curtains. The Wifi in the master bedroom was very unreliable.

An accidental meeting with the host’s spouse and a chat about the very hot weather and the stifling heat in the appartment, resulted in an offer to lend us a fan. In retrospect, the apartment should already have been equipped with fans.

We were disappointed that despite wishing “you to have a 5-star experience”, as well as inviting guests to “please let us know if there is anything we can do to make your stay more enjoyable”, this was not the case; what we thought reasonable requests (e.g., sheets to replace the duvets in the searing temperatures; a politely worded follow-up for the fan) were seen as complaints and our offer to meet with the host to clarify understandings was declined. She needs to understand that as a host who represents her beautiful city Prague, she needs to learn how to be tolerant to her guests.

It was an unfortunate experience.