Jana was super helpful and very responsive - she even sent us detailed annotated pictures showing how to get to the aparment. The location is excellent and the view from the balcony was lovely. We were able to easily walk to major sights and there were grocery stores and such close by. The apartment is a 5 min walk from the Florence metro station where 2 out of the 3 metro lines are so it is very easy to get to both close destinations (walking) and farther ones via the metro.
The apartment was perfect for my spouse and I, very comfortable linens and the kitchen had all the amenities to make breakfast and dinner - even a milk steamer & frother!