This was the worst AirBnb experience we've ever had. As I was moving across the world the next day, my best friend and I booked the flat to have one special, final evening together. The biggest problem was that was no electricity in the building. Apparently this was true all day and they knew it wouldn't be fixed quickly, yet they didn't tell us until right before we arrived. At that point we were almost there and we didn't have any internet access so we were unable to book something else. This meant we were stuck in a pitch black apartment with ice cold waterand no wifi. It was AWFUL. They didn't even offer to provide flashlights or any other minimal assistance...they just expected us to endure the situation. Communication was in general the worst I've experienced. We had arranged in advance to meet them outside the flat at a specific time but when we arrived no one was there and they would not answer their texts. After some time they eventually answered when we called and sent his mom (I think?) to let us in, but she couldn't answer our questions. Then that evening we called and sent multiple texts trying to speak about the next morning and they never answered. The next morning, we called at 3 different times before Marsella answered but she didn't know where Radek was or how to contact him so we just left the keys in the flat and let ourselves out. The night before Radek promised to bring cash before we left the next morning to give us a refund but she never showed up even though he knew when we had to leave for the airport. The floor was also sticky and a bit dirty when we arrived and some classes in the cupboard had residue of food and soap on them. This was supposed to be such a special time together, but instead we were stuck in the dark, unable to shower after our trip, unable to get on wifi and check into my flight, unable to charge my phone before such a long trip, and trying relentlessly and unsuccessfully to get in touch with our hosts. An electricity problem isn't their fault, but unresponsive communication and unreliability is...I don't recommend staying with Radek and Marcella.