Ana was nice, very accommodating with changes and responsive but I was expecting the same as I see in the pictures advertised but when we arrived it was not the case. The ceiling was flooded in the living room, toilet and hallway have black molds. We were told that it will be fixed eventually but as a customer I was expecting I would have been informed and was given the option to book other accommodation. The lights went all off when we plugged the heating in the toilet, most probably the cables behind the walls got wet too. We also had to clean ourselves when we arrived especially the bedroom. The place is near the city centre so overall for the price, it was an ‘ok’ stay for us but wont stay here again.