They were very accommodating when our train was delayed and we were almost an hour late to meet them.
Getting from the street into the flat is a bit tricky through a gift shop, courtyard, and then through several doors. It’s steps from the main square in Old Town with restaurants and tourist attractions. But taxis are not allowed in those streets, so you will have to walk at least a couple blocks with you luggage. They will offer to help you though. :)
The flat was clean and tidy and we were shown how to use the iPad that controls everything from lights to heat to the television—there were three channels in English including CNN and BBC. The bed was comfortable and plenty of water pressure in the shower.
There is no microwave, oven, or toaster in the flat. Cooking is limited to a two burner cooktop. Also they don’t provide a sponge, dish towel or paper towels, or washing up liquid. There are several nearby groceries where you can pick up necessary items.