Communication was very good and check in was seemless even though I arrived late. The room and bathroom was spotless. The room is an a student accommodation and everyone was friendly. You have to use your room key to enter the first door which leads to a small hallway with a fridge and the bathroom. you have to use the key card again to enter your room, so I felt very safe. the location is great, more residential and quiet, but the tram stops are just a few minutes away and it's easy to get around. there are also small grocery shops and restaurants around. Overall it was perfect for me as I don't like staying in party hostels.