Alex & Ilona, as well as the Ruterra team, made the three of us feel extremely welcome in Prague. On the first day when we arrived, we literally walked across the street in a new, strange city, and were greeted by friendly staff with maps, directions, restaurant/grocery recommendations, and certain tips and trips about getting around the city or what to do and avoid. They were very organized and always responded extremely quickly with answers to our questions. The apartment was beautiful and exactly as described. Since Prague is such a lovely city, we did not spend a whole lot of time in our room, but we loved it when we did. I highly suggest a Ruterra apartment when visiting Prague! You won't regret it!!