The Check-in was a little complicated, because while I was sending my boyfriend with our dog first to get the key, they didn't let him pass without paying way more costs, they didn't inform us before, so he did not had the money to pay for, but after a big discussion they allowed him to check-in. I think that the guy really tried his best and would just recommend them to be more transparent with all the costs before arriving. Anyway, our stay was really good and enjoyable and the reception guy was so helpful and friendly. Thank you