There are good things about this place like the location and quick response times. But overall, we were disappointed. First, we were traveling from the United States with a 2 year old and to avoid having to go to their office first to pick up keys, we agreed to pay for their airport transfer that would have the keys for us. When an additional guest arrived two days later by taxi and told us how much her transfer was, we felt we had been ripped off. When we arrived, the place was not clean. Hairs in the bathroom and bathtub, dust under the bed and over the cabinets that had clearly not been cleaned in at least months. There was no soap or shampoo. Barely any toilet paper left out (a partial roll and one extra). Not enough towels for 4 guests which was what we paid for. My daughters bed was set up with no sheets, blanket, or pillow. And extras of these essentials were locked away in a cabinet. Not welcoming at all. I sent a message about the cleanliness and response was quick and the next day cleaners came by. The place was “surface” cleaned and the extra roll of toilet paper was taken away!! No care was put into making up for a bad experience. No soap and shampoo still and like I mentioned, out toilet paper was reduced from the already too low supply for our number of guests staying for our number of days. The shower is more like a tub and short handheld shower head that does not reach tall enough so you have to sit and hold the water over your head with one hand while washing with the other. All in all, these experiences made the stay less comfortable and not welcoming but still decent given the location. I guess whether or not you choose to stay depends on your priorities but if I had a friend or family member visiting Prague, I would tell them they can probably find somewhere better to stay than here.