Honza was wonderful! He responded extremely quickly and was always helpful. Unfortunately, work was being done on the building while we stayed so we did not have hot water for our stay. This was by no means Honza's fault but he still offered us a refund for the duration of our stay (which we refused - the place was perfectly wonderful) and he came the same day to try to fix it himself, even though it was out of his hands. Great service and a wonderful place to stay!