we arrived late to the location, so it might be the fact that it was during the night but the location looked dodgy...moving on! Ee check in and te receptionist sows us to our room...which...smelled of cigarette smoke so badly that I was not curious to enter and see how it looks inside. We did ask to see I they have other rooms available but they didn't. We found ourself in the position where we had to leave in the middle of the night without having any other place to go to. Tanks God for Internet as we did find one fast. We had one sorry attempt of apology or a way to work this out, as quite often a negative situation can turn around. We got refunded true Airbnb but they reserved the service charges for opening the door and then closingit again. So they pretend to clean a room which was not occupied and ask me to pay for it. I am beyond disappointed with this situation and the total lack of professionalism from a place which showed so much potential!