Sophia was polite and responsive to questions, but the WiFi cut out of my room for two whole days out of my stay. There appeared to be no urgency to address the issue which caused problems for me with organising my flight and accessing food at night. Sophia did not always reply quickly or fully explain the cause of the problem. Otherwise, the place was clean and location is close to the metro and there are nice bars nearby. The luggage storage room, key fob, and laundry facilities were helpful. However elevator does not fully go to all apartments and I would therefore not describe the place as wheelchair accessible. A nice place to welcome the new year with amenities nearby.