Michal was excellent - he was very kind and responsive, he made sure we could check in as soon as we arrived, and he followed up to make sure everything was alright. The apartment itself is also excellent - it's just been remodeled; has a spacious living room; a big, comfortable bed; a fully stocked kitchen with a big selection of teas; some quaint decorative touches; and a big terrace out back that overlooks a walking path (no cars), has a view onto the city, and is great for breakfast. It's below street level, so has vaulted ceilings and stays very cool during the day (we were there in summer). The Zizkov district is very nice; there are restaurants, markets, and even a small hardware store close by; the train station is a 10 minute walk; and the old town is only another 5 minutes. I'd definitely stay here again.