The flat itself is extremely new, clean and beautifully designed. Check in super smooth, you have literally EVERYTHING you need in the place. And if not, two big supermarkets are literally 2-3 mins away. Tram/metro/buses all extremely close so it’s perfect for travelers. Karlin area is one block away with loads of nice restaurants, cafes etc. In general, we’ve had a very comfy stay.
However, during our stay it happened that 1) we found multiple traces of hair on a supposedly freshly-made bed, which made us suspect that the sheets weren’t actually changed after the previous customer.
2) after we sent a message to notify the owner of the problem, they only replied that it’s being handled - but no actions towards providing some kind of solution. So we again messaged in the evening to ask for a fresh bed sheet so we can change it ourselves, they said that it was not possible until the next morning, and that they were not aware with the previous message that we want the “dirty” bed sheets changed. (I mean, ok, maybe there are guests that do like to sleep on used bed sheets?)
3) we agreed that the next morning they will send new sheets, which in the end, unfortunately, did not arrive. After we wrote them again they have made an apology and suggested to send the sheets by taxi (I am sad though, that this solution happen earlier..)
4) we also mentioned the shower drain problem… nothing was being solved
5) for anyone who is extremely sensitive to sound, please note that the flat is right next to a train and tram track. It is possible to hear sounds from the public transport but didn’t bother us much, since it’s already cold and the windows are always closed. (in the summer you should be able to use air conditioning so windows can probably stay closed) I’m mentioning here because I do think it is more fair to have this piece of information clear. But it didn’t really affect us much.