The host made us feel welcome upon arrival. Unfortunately when we arrived we were told there was a technical problem with our room. We were not told what this problem was. We were then told we would have to stay in another completely different apartment. Alexandra kindly tried to book a taxi for us however a 30 minute wait meant we had to walk to our accommodation with all our bags. Alexandra was very helpful and offered to purchase bus tickets for our onward journey.

This could have been avoided by communication earlier that day and details of change in arrangements.

The apartment that we were given was of a higher standard than the one originally booked however due the lack of communication and customer service issues we have to mark the listing down.

When leaving our accommodation we asked for a taxi to be booked after several issues with the booking (non arrival etc) we were met with rudeness and an unwillingness to help.