Although we had to cancel our trip to Prague due to unfortunate circumstances, Katerina was helpful from the start. I booked the trip to celebrate my partners 30th birthday and Katerina was pivotal in helping to make sure the trip was special. She replied to my queries with no hesitation and provided recommendations for restaurants in Prague. When I had to cancel the trip on the day of our planned arrival, Katerina was so understandable making the process stress free which was much needed in an already stressful situation. Her kind words and reassurance was much appreciated and we hope to re-book our trip to Prague with Katerina in the future!!