We communicated with Vincent a lot prior to our arrival (always quick responses), but never actually met with him. Instead, we were greeted by his assistant, Lindsey, who was very nice, informative and helpful as she answered all our questions, including the one about "couvert" charges... (watch out for those in certain restaurants!) The apartment couldn't have been in a better location. It was very close to everything you'd want to see and experience in Prague. The room itself was very spacious, clean and looked as nice as it does in the pictures! We enjoyed our visit and highly recommend staying here!