We arrived by train and easily found the office to collect the keys. We decided to walk to the apartment and although not that far, it wasn't pleasant with our heavy bags, take the tram! When we arrived we opened the door to an odd smell and soon realised the apartment hadn't been cleaned from the last guests. There were dishes in the sink, the sheets were dirty and the old used towels on the floor. We arrived at the apartment at 5pm an hour after our agreed key pickup time so it's not as though we were early and they weren't expecting us. We contacted them straight away and a cleaner arrived within a few moments of me sending the message. The excuses was that they had 7 people checking in and out that day and the cleaner couldn't get to all the apartments on time. I feel that as this is a professional renting company they should have hired another cleaner. It wasn't a nice greeting to the apartment.
Also a few things like providing only 1 garbage bag and 2 rolls of toilet paper for 6 days was a bit disappointing.
Other than that the apartment is very nice and modern with good cooking facilities and a nice bath. Everything worked well including the washing machine and there was soap provided which was nice.
The building is very secure and in a quiet neighbourhood. It is a fair walk from the centre though and I'd say that although it's a nice apartment I would probably go for a better location next time. There is good trams near by though.
Although we were disappointed at the start we did have a good stay, it is a lovely apartment. Shame that it had to happen like it did.