The apartment was great and indeed very central, so we had a walking distance almost everywhere. However, I was surprisesed as we had some problems in picking up the key. I know that it was written that check-in is available from 11 AM but we were supposed to be earlier in Prague so I had asked the host before if earlier check-in was possible. I still have e-mails from the host where he suggested 9 AM although we arrived at 5:30 AM. I said OK(it's always 2 hours earlier). He also gave us the telephone number to Halyna who was supposed to wait for us at this time. After camping in cafes we came to the given address at 9 AM and NOBODY CAME to give us the key! We were waiting 30 min and after this time a woman from security appeared from the inside and asked us if we need help. We described the situation and she said that this Halyna IS IN UKRAINE!! and she didnt know that we were coming. We had trouble in communicating as she didnt speak English but at the end she understood that we had rent the apartment there. She checked if nobody was there and then cleaned up there and after 40 min we were able to check in...truely tired. Of course we were calling the host and Halyna from 9:15 AM but guess what... no one was answering. In the afternoon Stephane called me back and was almost shouting at me that he doesnt understand because check in is available from 11AM and I was there earlier... No more comment needed I think... It's not reasonable attitude.