Even though the place it is exactly as the pictures and the location was great, we had one problem at Jan's place. We did not have hot water and Jan did not offer us to go to other place. He apologized, but that does not solve the problem. We did not want to have the problem of asking for a refund, so we stayed. We asked Jan to storage our luggage for a couple of ours in compensation, of course it does not compensate, but it was the only thing we needed. Jan was very responsive and he managed to storage our luggage at a hotel close to his flat. It was very convenient and he responded quickly and positive.