She is very very nice, very patient answering all my questions. It's very convenient for us to receive the key by email and the confirmation letter is very clear with all the informations we need. The best thing for us is the free wifi provided both in the apartment and outside. And the price also acceptable and the location is quiet enough for us. Except the sofa bed was not well prepared for us as I requested. And the bathroom could be better. But overall, me and my friends are very satisfied with this time here in Prague with your apartment. If I visit Prague again I will choose your apartment again for sure, maybe not the same one.