Sorry Mr. Magnus, You are very nice to us. I know it since you first text me via message. It was unfortunate that we did not see you in person. The woman named Monica welcome us in a terrible hospitality. My friends were very angry about her attitude and behavior. We can feel her racism thought on people coming from Vietnam and can not speak English fluently. She even tried to kick us out just because we are slowly to get to the apartment (We actually can not use the old-style lift while we have many luggage and kids to take care of).... Afterward, she checked every pages of our passports, asked questions just like we are criminals. She even wonder why we are 1 man and 2 women hiring the apartment. What did she think with this kind of question while we are a family traveling through EU ? Last but not least. After all the procedure for checking in, she did not leave but stay in the apartment for half an hour just to see us unpacking. She event come to toilet, making shit before leaving with a statement "I will comeback at 9:00 to see you leaving the apartment". We did wait for her on the next day but she did not show up. All this awful experience stressed us up on the first day of new year. It was bad luck sign for the whole year in Asian philosophy.