Jan was very nice to us, we didn't have any problems. He was available any time we needed. The house is located in the centre only 10 minutes walk to the City Center which is great as we never paid for transportation. The house was sufficiently clean and had all equipment we could need appeared to be in the house such as towels, hair dryer and tissues. The only thing i didn't like about the house was that it was faced to yard which made it a little gloomy during day time