Checking instruction were withheld from us since we didn’t pay the city tax (more than the official city tax), which they asked us to do on a third party platform. Upon arrival, we couldn’t open the door. They didn’t bother to walk 5 minutes to help us and gave us useless instructions like « put the key in the door and turn right, it is the right key». We ended up going to their office after an hour to get a key that worked. This made for a very stressful situation after a long journey.
The Internet didn’t work the day we arrived. They were quick to fix this by bringing a SIM card router. Nevertheless, the scheduled an appointment for repairs without asking us. When we requested it to be rescheduled as it would interfere with our plans, they said they would solve it for us. They didn’t and instead the Internet people let themselves into the apparent while we were stil in bed. This made us feel uneasy the next nights, especially since the day after unannounced construction occurred at our front door and bedroom window. We woke up to scraping noises at the door at 8 am in the morning, in the locked hallway to our door that we thought was private property. For the last 4 nights this construction started around 7-8 in the morning. Good location and accommodation but not a very pleasant stay and unhelpful managers/hosts.