Though the apartment is clean BUT it was on the 4th floor with no elevator services. Perhaps Brenda should clearly mention this in her advertisement.

This is because i brought my parents during the trip and it is really difficult for them to climb up the staircase since they are more than 70 years old. Should i know that the apartment is located at 4th floor with no service elevator then i will not rent it in the first place.

And secondly, our flight was postponed by 15 hours due to the typhoon in HK. So it is not because the technical problem of the airlines. I was hoping that she is to be a very understanding person - but apparently not. Brenda refused to refund us and in fact asking us to pay additional payment for asking her boyfriend or husband to come and pass the apartment key in the morning 7am....

To be frank i would think this kind of treatment is norm to be received like places in China or Taiwan - but certainly not in HK.