Mr. Chen was the first to receive us when we arrived late into the night on our first night. There's a very efficient phone service to help you out after the front desk is closed. Our stay was overall very pleasant. The room itself is REALLY SMALL. I went with a friend and we could barely move around comfortably in there. It was perfect for us because we only spent sleeping hours in there. The location is incredible and you are smack dab in the middle of hustle and bustle. The ladies market and the subway station is a stones throw away. The subway is incredibly efficient and will take you everywhere, so the fact that we were so close to a station made travel really easy and simple.