3 days before using reservation in HK, I notified the host to cancel because of my disability and there is no elevator service and no explicit description of handicap accessibility listed in the amenities. Host was not helpful in cancelling the reservation after multiple requests for help. Finally, the host asked me to deal with AirBnb directly after several days without responding. The website cancellation procedure was not working well and there is no button for submission of cancellation request. I checked the website on cancellation and found a message saying that the cancellation process has been in progress. While I was in transit, I called the phone number for help, and the phone call failed several times even from different phones. Very frustrated because according to the cancellation policy I passed the date of full refund and I still did not get any response from Airbnb until late in 2023 that an email indicated that the host refused full refund. The dispute is pending.