First day when we reached, Veronica was late for an hour. We waited from 12:30pm to 1:30pm, and her helper came. We went up to the apartment, it was clean but the stairway was cramped and steep. Overall the apartment was okay, just that it's cooler than outside. There was no towel change between our 9-days stay even though I was told there would be. The shower temperature fluctuates - pretty frustrating during winter time. The tv had very limited channels. Would be good if local Hong Kong channels were purchased. We weren't informed of the purchased tv channels until I called. Overall, my family and I were a little disappointed.