Desmond blamed me for the smart lock malfunction which was mechanical issue. His tone was accusative and extremely rude. I was locked in the apartment with my family with a kid for 8 hours, hungry. Our lunch and travel bookings for the day were all dropped where I lost my travel bookings amount.
I had to explain him many times that it was not caused by me. When his apartment caretaker came for assistance it was then revealed that the lack of lubrication in the lock had jammed it causing the lock-in. Afterwards Desmond apologised but he had already made those accusations and harsh remarks. Also my family suffered for the whole period. My bookings of Hong Kong Disneyland resort (resort and lunch+dinner reservations) we’re wasted without any refund.