Everything was exactly as described/pictured and Lulu was extremely responsive, even though she was out of the country (Lulu, thank you for being so on top of things!). The room was really spacious, which I've heard is pretty rare for Hong Kong, and the storage space was plentiful. Loved the light coming in, the paintings on the walls and the comfy bed and couch. The shower worked fine until the last day, and though Lulu quickly sent us some tips, we couldn't quite figure it out. All in all, however, one cold shower was a small price to pay for the convenient location and comfortable space.