Mary has got a spacious premise with an excellent location. It was very convenient that she let us come in a few hrs before the check in time. There were a lot of bottled water we could drink from. These were great.
However, software including cleanliness, response time to guest complaints about electrical appliances not working properly (yes, not only one!) needs to be improved. She also needs to respect that if she accepts a guest staying there, that means she/ her cleaner is not supposed to go in to the premise freely without notifying the guest.
Having been to numerous locations around the world staying at Airbnb’s, I would have to comment that it has not been exactly a pleasant stay this time. Mary needs to improve on her hospitality and take the initiative to provide help for the guests if she decides to continue to run it in the future.