Rick was very communicative and efficient in responding to my texts and emails. His home is exactly like the photos. There was everything you could need provided, towels hairdryer etc. we needed to check in earlier and Rick was very accommodating. I stayed with my family of 8, it was very comfortable. The location is very convenient too, lots of things to do and eat around the apt. Rick did not meet us but we kept in touch using an app, I would stay here again if I am in Hong Kong.