After using Airbnb for over 300 nights in the past 3 years, this is my first review.

This is the second time that we stayed at one Brend's properties and we had the same experience of having to wait for an inappropriately long time for the host to provide access in both stays.

The problem is clearly a common one, based on our experience and reading other customer reviews.

After being made to wait outside in the rain for our first stay, we were careful to make precautions with her to ensure that this would not occur again.....and yet despite our best laid plans the long delay happened again.

Even more infuriating, in both instances, the host was upstairs in the apartment waiting for us to arrive!!

Unfortunately, despite advising the host that we didn't have roaming coverage in HK , so had no means to call to say that we had arrived, and after calling from the free phones at the airport and providing very accurate arrival times at the property, the host in both cases waited upstairs whilst we were left outside in the cold and rain.

The arrival process is the most important interaction with the host and in both cases it was entirely botched, through at best a breathtaking display of absent mindedness or perhaps worse, a complete lack of guest care.

We travel to HK frequently and I would not recommend staying at any one of Brend's multiple properties, unless you were prepared for a long long long wait outside of the property.