I never received an email so I was quite lost when I arrived at how to get there. However, with some help and a bit of trail and error I found my way to the 12th floor. The front desk was nice and allowed me to check it early since my room was ready. The host was VERY apologetic I never got the email and was prompt with all responses going forward. I'd recommend sending a PM when you book just in case. The quarters are very very tight but safe, clean and comfortable enough. I don't think 3 people can really comfortably fit, maybe two. It's very bare-bones accommodations, with no access to filtered water, 5 min hot showers max, and 1 tiny towel, but it's not a huge deal knowing you are safe. I would stay here again and enjoyed the location was pretty close to the MTR with less then 5 min walk and close to a lot of stuff to keep you busy. Good place, a little confusing but no major issues.