Sam is very friendly, helpful, and his responses were very prompt. He made sure that my requests were met and his English is good so that is a major bonus! The apartment itself was easy to locate and it's location is very prime. It's a less than 5 mins walk away from the MTR, bus stop to and fro airport, and there's a 7-eleven right beside the entrance of the building. Not only that, there is a cleaning lady every day so the room is clean all the time. Will definitely return to book with Sam on my next Hong Kong trip!