Wilson had great communication from start to finish - he sent me detailed instructions on the check-in procedure when I arrived in HK late at night, and stayed up late to make sure I was able to enter the Airbnb with no problem that night. We had to carry the luggage up several flights of stairs (no elevator), but according to other reviews he offers to help you carry your luggage when you check in and out, if it's within reasonable hours. Overall, wilson had an excellent and immediate response rate to make sure all of my questions were answered. The location was excellent as well - very close to the station, and the apartment clean as described with everything we needed. Thank you so much and I will definitely stay at this wonderful place again the next time I'm in Hong Kong!