Mei was very helpful and prompt in her responses. I was on a late flight out of Hong Kong but she allowed me to leave my bag in the room since no one had booked it after me. The room itself was basic and tiny but it was clean and had everything I needed. For the price I paid, no complaints. The main door shuts with a loud bang so you might get woken up by folks who return late. The location is excellent with the B1 exit of Jordan MTR station right at the doorstep of the building!