This is a bad experience to have this AirBnb. The place and the environment is normal. But some bad things was happened during the trip.
The first thing was the house owner was impolite when replying the message. One night around 2030, someone rudely patted and tried to open our door for almost one minutes. When we asked what going on, the one outside the door had not answered us. This was really terrible. Later on, we messaged the house owner what happened, one of the house owner directly called us and comforted us. But another house owner later messaged us and questioned was we too noisy and told us the neighbour could call the police for this. However, we was just having the dinner and not making too much sound. It was not reasonable that he wanted to blame us without understanding the situation.
The second things was the house owner was really not professional enough. We have asked one hour late checkout after we booked the place. At first, the house owner agreed with that. And I have told them if there is any reservation later, please feel free to contact us so we can still leave on time. However, at the checkout day, they just asked someone to knock the door and said need to checkout at official time since there is a reservation later. I have directly called the house owner and she just replied that it was our responsibility to ask them again whether we could have late checkout. It is because they has many Airbnb. I don’t think it is a an excuse!!!