Serena is very helpful and friendly. Her service is satisfying as well. First night the room we had was too dark and dull. We asked for another room in which she granted..The next night she gave us very nice room and newer. We were satisfied with the location of guest house as well. very close to mtr . the lift also is multiple so we dun wait long for lift to transport us up/down. the guest house is also located at centre of the city. Thanks Serena!