From the beginning Sam was excellent in both his timeliness and communication of information. Could not have asked for a more clear and detailed description of how to get to the apartment. Once there Sam checked in every couple days to make sure we were okay and asked if we had any questions or concerns he could assist with. Although the room is small, it met our needs while being convenient to many things in Hong Kong. If we're ever back in HK we would look up them up again!