The reviews were accurate! The place was so cute and tidy. It has all the basic amenities that you need for your trip. The location was super perfect! Everything is within walking distance. Starbucks is right in front, Mcdonalds, 711 and Adidas is just around the corner. It was also situated next to a mall (iSquare) where the MRT is just sitting at the basement. Chunking Mansions, which offers the highest exchange currency rate, is just a few steps away. Yuki was very responsive with all my inquiries. She acted like my personal HK tour guide via whatsapp. She even allowed us to have an early check in as we were able to catch an earlier flight from Manila. I also met Anthony who was very kind in helping us carry our luggages upon check out. Kudos to the friendly cleaning lady as well. Although she didn't speak English, she provided my mom with an extra pillow as we requested. More power to you guys! Keep it up! Be back soon :)