The host contacted me a short 2 days before my trip to request for a room change to room #3 at Tsim Sha Tsui instead of this one (#7) due to renovation plans. Since I was assured that room #3 has a "better location, newer room and bigger", I agreed after viewing the listing although it was a last-minute change and I had made plans.
I was scheduled to arrive in HK a few hours before check-in, but the host said I could leave my bag there first nonetheless. However, when I got there, I realised there was no one tending to the place, the hostel door was unlocked and there was no key in sight. I felt it was unsafe to leave my baggage there without assurance that it would be safe. Instead I had to lug my baggage around with me instead until check-in time which was a real interference to my travel plans. Later, when I arrived at check-in time expecting better, the beds were STILL unmade and my room was in a mess. Not only so, the room was extremely small, and it was NOTHING like what was shown in the picture, which gave the illusion of a spacious room. I was tired after a long flight and bringing my baggage around and needed a place to rest my head, but the hotel apparently was still not ready at check-in time. I tried calling the number at the entrance of the building but instructions were unclear. I was utterly disappointed with the service and the management of the room. I'm not sure if this was how guests are welcome to your hostel. I felt disappointed, infuriated, but more than that, cheated...
Ultimately, I did not stay in the room at all for the 3 days I was in Hong Kong. I booked another hotel nearby with an equally good location, and a truly newer and bigger room at a similar price I paid for this one at Inn Square. As my reservation was changed at the eleventh hour, I was unable to get a refund for my room, but I would definitely not come back here again after this terrible experience.