Overall very unuser friendly and dissappointment experience.
When my family memeber arrived at the front door of the apartment. She called twice through apps to asked the provider for the key holder password. The provider did not pick up and reply in apps just look through the power point instead. Meanwhile, outside temperture was about 34, 35 degree with a luggage in her hand and the location had a bad reception(signal), she had to walk downstair couple times to pickup the signal to open the power point to see the door holder password. (The provider can simply answer her the key holder password "0000") It finally took her 10 minutes to get into the apartment. She had suffered heat stroke symptoms afterward.
Powerpoint was unuser friendly: insufficient Chinese and mostly with small wording in English.
After get into the apartment, coffee table and bar desk were full of decoration and plants. All cabinets were full with books and meaningless decoration(I guess the cabinet are not suppose for customer to use).
The provider charged us with cleaning fee but also asked us to return everything back in the same position before we come into the apartment through apps. So what is the cleaning fee for? All decoration and plants were place on the coffee table and bar desk so provider don't expect us to use it. or do i need to remove it myself and put everything back in place after we use it. That is ridiculous.
No clothes hanger
Not very clean, dust and stain in many places. Dead insect bodies were lying on the carpet.
Stagnant water and water stain was near one of the plants inside the room.
Free snacks with expired date.
Bad sound insulation.
hair, dust, dry leaves were on the floor.
Not enough heat water to use the Jacuzzi.
No TV as descripted from Airbnb.
The heater button was location near the ceiling was very inconvience.
Not enough issue paper. (not toilet paper)
No anti-moquito facilities.
No shower curtain inside the bathroom but many electric light bulbs were right next to the bath. Dangerous!
The door at the balcony was the worse. Not to mention bad sound insulation. Mosquito were able to enter inside the apartment from gap of the balcony door. Mosuqito bites were all over my family member face and woke her up at 5:00 am and could not fall to sleep again.
It is not my first time renting hotel, bnb, and hostel in 長洲. This time with a very dissappointed experience, including service (my family does not know English, and asked the provider few questions about entering the apartment but providers keep asking her to look through power point, and it has limited Chinese)
Paying 1550 and additional 250 cleaning fee which more expensive than 華威
i am writing this here, not to ask you for money back but telling you that I am very unhappy with your apartment.