Lai is truly an amazing host. She is understanding, flexible, kind, and very good with communication. The studio is clean, quiet, and functional. It is a small space, like most places in Hong Kong, but more than suitable for one person or for a couple. Lai's assistant is also very nice and welcoming, making the check in process super smooth and accommodating. Lai is very knowledgeable with the international travel guidelines and provides many tips and tricks of how to navigate it all. She is truly an amazing host and I definitely recommend her.