Larin was very nice and easy to talk to. Our flight was really early but she suggested some places where we can leave our bags while waiting. She even allowed us to check in early. The place is not big but as expected since we were in Hong Kong but it is perfect for two people especially if you have a busy schedule since you will be out most of the time. It takes a few minutes walk to get to places but very easy to go to. We had a comfortable stay. The room was also very clean.