MEI was very helpfull even before we left New Zealand. Even though Mei was on holiday when we arrived the staff that were there were absolutely lovely and so helpfull. the room was just as the picture showed and so clean.Mei was back on our last day and it was lovely to meet her. we where able to leave our bags safely after check out and Mei walked us to the bus stop to catch the bus to the airport and also carried one of our bags. i would definitely stay there again