The host is a holding company. They are very nice, but what you might expect from dealing with a company. The apartment was not bad. A bit small, dirty, and dysfunctional for the price, though. The neighborhood is Sum Sui Po, which is a fantastically grimy place; it is old school Hong Kong surrounded by markets, cheap delicious food, awesome old people, and convenient MTR. If you're into that kind of stuff, this location cannot be beat.