Helen (partner of Sam) was amazing in making sure that everything was clear for my check-in & checked to make sure that I got in alright as well. She provided which subway station (and exit) was closest along with which bus to take from the airport & the stop to get off at. There was someone to come and tidy up a bit everyday and take out the trash. The location was in a great area & made it very easy to get around & helped make it a great trip!