We got really unlucky on this trip and had all the issues you normally don‘t have. Parker replied fast and offered his help. We didn‘t meet him in person, but he did his best to solve the problems. We felt secure, that everything will be handled well.
The self-check in was easy and clear for us. The building itself is a little old, but the appartment is renovated. We arrived in the late afternoon (5:30pm). When we arrived in the appartment we had to find out, our room hasn't been cleaned. We contacted Parker and he took care of it. We could leave our bags in the appartment and went out for 2 hours. After we came back, the appartment was cleaned. There were still some black hair lying around. I guess it was okay. It‘s hard to get them out of all the fabrics. The bed sheets and towels were fresh and smelling nicely.
The appartment is like shown in the pictures. It looks nice. We had 2 large suitcases, which fitted in the living room. We could have squeezed in one in the bed room, if we wanted. The beds are super hard. This is standard for most of Asia, just be prepared. The wifi is fast. The air conditions in the living room and in the bed room work fine.
We used the washing machine. Unfortunatelly it was damaged, so some water leaked out. Parker will take care of it. There are a lot of laundromats around, if you need a dryer. There‘s not much space to hang your washed things.
There's no hot water in the kitchen. For hot water in the bathroom for showering you have to turn on a heater switch. Be careful to switch it off after around 30 minutes, or boiling hot water will come out at the bottom of the shower. It can burn your feet.
The location of the appartment is very good. It‘s close to MTR Prince Edward. You can reach a lot of the city and restaurants by foot or just use the public transport.
We had some problems, but we felt that Parker took them seriously.