We didn't actually get to meet Brend, but his staff were lovely and they looked after us very well from arrival to departure. The apartment was pretty similar to the pictures, maybe just a bit smaller. There were plenty of essentials as promised, such as towels, shampoo and cleaning products. Ideally it is a 4 person accommodation, but we squeezed in ok. The stairs are probably it's only downfall, especially when moving in and out with suitcases. The air-con was excellent, as was the dehumidifier! We were uni students so the TV never got used, but it did work! The bathroom and kitchen are surprisingly large compared to the rest of the space, and very well equipped. The only time we had problems with hot water was if we accidentally left it on too long, but otherwise it worked perfectly well. I highly recommend this apartment to any group of 4 or less people (especially students/backpackers) - you will not be disappointed!