We didnt actually meet Brend . He runs a number of apartments as a business so he is very busy and its all very organised. We arrived before the check in time. I had advised Brend what time we arrived. He wasnt at the apartment when we got there but very quickly sent one of his staff to let us in which was greatly appreciated as we had been travelling for more than 24hrs. We were short 1 blanket - there were 3 beds and only 2 blankets so we had one very cold night. I advised Brend of this early the following morning - I had to send another 3 reminders and we didnt get an extra blanket till 11pm that night - again delivered by one of Brends staff. There is a bot of an issue with the hot water - you have to turn it on and wait for 30min to heat up then there is only enough hot water for 1 shower without having to wait an other 30min for it to heat up again - so showering for 5 people can take a long time!! - this is probably on an issue in the winter when its old. The apartment was in a great area and was clean. There was everything youy needed - heater AC hairdryer washing machine which is great. If your looking for an airbnb experience that is more like a serviced apartment rather than the contact with a local then this would be a great choice