The toilet seat was broken and dirty. The drainage was blocked and the floor slippery.
the bath mat was substituted with a loose sheet which nearly caused an elderly person to fall.
The bedroom photographed which had a single bed and bunk beds. I booked this as this suited our needs. Once we arrived we were given totally a different room by the owner's son. which I questioned and he didn't appear to know anything about my booking. Because it was a long haul flight and the long journey from the airport we accepted the room for that night so we can some sleep. the following day the owner returned and stated that we were in the wrong room. the details of my booking confirmed that I was on the correct floor. The owner state that she made an error in allocating the room as it was already allocated to another customer. she then stated that sent me an email to explain this but this was too late as we were already in flight to HK. I was then transferred to another room for which I was charged further £240, in addition, to the booking I already paid in full. In addition, the bed and the pillow were so hard and we could not sleep for three days, after which I requested a softer pillow. The owner gave me the pillow but stated that she preferred the harder pillow as they are good for her. Throughout our 2 wk stay, we did not have any change of bedding or towels, which in a hot and humid climate is unacceptable. She also switched off the power in our room which resulted in the loss of prepared meals which were kept in the fridge which was no longer working. when I questioned the host, she appeared not to understand what I was talking about and dismissed my complaint.
The kitchen photo in the advert did not exist at all. The only kitchen I saw was used by the owner which was not allowed to use. Furthermore, there was no washing machine or microwave in the room. It spoiled my holiday in Hong Kong as it was very disappointing and clearly not like the advert, which in my opinion is misleading and a breach of advertising standards.
This lady is not customer focus and in my opinion, falls far short of the standards I would expect of Airbnb. I would be ashamed to provide a service that differs so much from the advert and so lacking in customers service. I would recommend that Airbnb management reviews this ladies membership. I have photographic evidence of my complaint.
I would think twice before booking with Oceana. The advert doesn't match what you actually get.