Sven was very accommodating and really went out of his way to ensure that I was comfortable. He even upgraded me to a room on the 76th floor of the building, offering amazing views of the bay and mountains of Hong Kong. You could even see some of the building in the downtown area. I had some issues with my network upon landing, which made it difficult for me to keep in contact with Sven. By around 1 am, I had finally managed to get in contact with him. Because it was so late I had expected to find alternate accommodation. But even though the miscommunication was entirely my fault, Sven was extremely helpful and was still available to meet and get me to my room. He really made a huge difference and saved me a lot of stress during my stay in Hong Kong.