This is the first negative review 7 years using Airbnb. The owner is very unresponsive and somehow even became hostile later on knowing that I needed something but she just did not provide. The communication is extremely poor - I asked her to call me or at least sent someone to explain, but none of these were answered. I am speaking Cantonese, Mandarin and English by the way. The host mentioned that they provided two duvets for four people but I could only find one. If you do provide a second one, why don’t you tell me where it is. The host kept mentioning the notes on stay - come on who is going to read such long and complicated bits by bits stuff. The worst problem is with the hot shower. The host claims it can run for 15-20 mins, but I can assure you that it cannot run anything more than 3-5 mins and it gets colder and colder. Good luck to those visit HK in winter, and exactly who can live without hot shower in a modern and so much advanced and well developed place like Hong Kong?