When we arrived, it was absolutely filthy. Nothing had been cleaned - bins were full, sheets not changed, dirty towels all over the floor. The code for the door we had been sent was wrong, so it took us ages to get in, we had to stand outside until I could contact Ava to get info about how to get in. Eventually, a cleaner turned up to clean the place, which took her over 3 hours as it was so dirty. I had to really complain to get something to be done.
Upon check out, we got a message at midday, saying that check out was at 10am. Ridiculous to tell us 2 hours late. Communication was awful, and I will be asking for compensation from Airbnb for this disastrous stay.