The room may be tiny and it does get a lot of getting used to, especially if you live in a bigger space. The service certainly more than makes up for it though. 👍🏼 We didn't get to meet them but we were in constant communication with Yuki throughout our trip. Very gracious, always willing to help. I won't go into details but now we understand why Sam and Yuki are super hosts. Thanks, guys! 😊