This is my 2nd time to Hong Kong and both times also stay at Vincent La Boutique. Few days before the trip Vincent message me to confirm my arrival time and send me the guide to hotel. On the arrival day he also message me when I still not arrive after 15 min of estimated arrrival time. Beside the day I check in, I didn't see the host at front desk. But we can contact them easily via messaging. Room as per photos, clean and I like all the toiletries provided same like what we get in hotel. Shampoo, bath gel, tooth brush, tooth paste, slippers, drinking water, jug kettle and international wall plugs provided. Excellent wifi connection. Guest can feel free to borrow selfie stick, scissors, phone cable, mosquito repellent etc from the front counter. So many things put at front counter for guest to borrow/ use. The hotel is very convenient, just walk out from the building, Austin MTR station is 100m away. 10 min walk to Jordan station, alot of eateries around there. Check out is easy also, just leave the access card at the counter. Will recommend friends to stay here.