We were very disappointed. 1) We call Brendan at the Hong Kong airport to let him know we be taking a taxi to the apartment and I also email him well in advance to let him know what time we be arriving Hong Kong. He got there more than 40 minutes late. In a normal day I wouldn't mind but after eleven and half hours flight and a long taxi journey I do not want to stand outside in the street with my two children and 4 pieces of luggage while passers by keep looking at us. 2) There were over 80 step of stairs before we get to the door of the apartment, it is very hard work specially with the Hong Kong heat. Brendan was nice to help us to get up there but no one to help us when we were leaving and the suitcase full. 3) The communal wall, paint were coming off and black mark on it. Sorry to say it but it looked like a dump and my heart was sadden I booked it for my children when I saw it. Don't get me wrong the apartment was OK. 4) We stayed 13 nights and was told there would be cleaner coming after a week, no one came and no phone call. I was disappointed. 4) One night when my daughter open the communal door to get in, there was a mouse in the corner there making noises, my daughter ran up the stairs screaming. Poor girl she was so frighten by it. 5) It was raining very heavy one night and the kitchen ceiling start dripping water down to the electric cooker, I have to put a bowl there because I do not feel safe. Brendan please get it check.