Arrived at night single female in foreign city host gave me wrong door code to building. It was very stressful after a 12 hr flight from London. I was lucky had lots of random locals trying their best to help me. Finally some neighbours in same building turned up & kindly let me in. Once in i was impressed with apartment - exactly as described. But water pouring from shower control box on wall. I messaged host and asked if this was normal, she responded saying g she had tried to warn me shower broken before i arrived. Rubbish she said she txt me she did not, no message through airbnb either. But she said she would get someone in next day to look at it - fair enough & these things do happen. I was completely polite & very understanding about her situation. But after 12 hr flight all you want is hot shower - i couldn’t do this & spent 1st night trying to sleep with the noise of pouring water 1m from my ears. Next day went out , came back shower not pouring but message from host saying still no hot shower couldn’t fix, she recommended alternative accommodation. Or and i quote’ you can stay & mix hot water from taps in bucket for wash or got to spa in wan chai for shower’.Neither acceptable to me. I stayed a second night as to get last minute accommodation difficult & expensive. Anyway i moved to a hotel after night 2. The host offered me 50% discount for 2 nights no hot water. And full refund for final 3 nights ( after much negotiation). I am now in Australia - i got my requested refund, airbnb who i contacted agreed with the amount i requested. I am now being plagued by Heidi asking for the cleaning fee, the amount i got refunded leaves her with more than the cleaning fee & my 2 nights 50% discount, so would cover her airbnb fees too. She is now being very aggressive & harassing me. I have been back in touch with airbnb who advised me to report & block her which i have done.
Im sure she will leave a very nasty review on me, i have photos time & date stamped of the perfect condition i left her apartment in. Airbnb agreed with how much i deserved to be refunded. If you have any doubts of me booking your airbnb place please just look at previous reviews of where i have stayed.
Such a shame great studio in great location but the host just not a host more a nightmare. I am being honest as i dont want anyone else to experience what i have.