Falsely advertised location:
- 7 mins from Austin MTR for Studio 10D, NOT 3min
- VERY old & smelly building
Facilities:
- Unwashed utensils
- Utensils only for 1 person even tho the room was advertised & booked for 2
Lengthy check-in process:
- had to use a password to unlock lengthy instructions
- directions to find location were outdated
- main gate password incorrect
Unclean & badly maintained room:
- Musty smell
- Old musty linen
- Dirty sponge left in the kitchen
- Filthy surfaces; I scrubbed down the kitchen counter and table
- Trash can was tiny, mouldy & filthy
- Floors were sticky AND came away black when we wiped them
- Mildewed walls
- Holes in the false ceiling
- Kitchen cupboards smelled dank
- Insufficient hooks for towels & coats
Scant communication:
- Host sent a cleaner to redo the room when we said it was dirty but didn’t reply to questions on when she’d come (we wanted to secure our valuables).
- Host gave extra toilet paper & tissue when asked