I had to check in 1 day earlier than expected. Patricia, although did not respond immediately, however was quick to help prepare the bed and hostel tour for me. They even let me stay when i did not have enough cash on hand to pay immediately. This place is more than just a hostel to me, it feels like a community. The other residents are very friendly and we hang out frequently too. Thanks for the hospitality! :)) will definitely come back if i return to Hong Kong