Frank was a great host. Very responsive, very helpful and kind. He wasn't able to be at the premises when I checked in during the evening, but even at a late hour, he was available to help me with questions via Whatsapp. The place is dormitory style with 5 or 6 total units. But I never saw or heard the other residents. The building itself is older, but if gives a cool feeling of living in a real Kowloon home. The rooms are really comfortable a clean, I was very pleased. Definitely recommended for a budget stay. Frank provides amazing value for a clean and comfortable room in the heart of Mongkok. Also two blocks from MTR Mongkok station. I would stay here again and recommend to others.