Benjamin was friendly and very easy to communicate. He checked with us periodically on any problems that arose. He was quick to try to fix the wifi problem we had for couple days. The place was noisy due to construction during weekdays, and the kitchen needs better lighting. Other than that, the place was great! It was much more spacious than we thought, and we had plenty of room for our stuff. The location was superb: we took buses frequently which took us all over different parts of Hong Kong. The MTR was very close also. It had a Wellcome store close by for groceries, and plenty of local restaurants to choose from.