Did not meet Selena personally but there was another person to guide us to our rooms and provide us the towels etc. The space in the room was the only issue as we could not open our luggages simultaneously. The toilet was also a little squeezy but after a couple of days of getting used to the environment everything should be fine. Selena was quick in responding all queries and there was ample hot water, air-con and decent wi-fi connection. Lastly location is roughly 5-10min to MTR on a crowded day as the location is filled with locals and tourist.