Shanshan was exceptionally helpful in organizing our arrival and departure and was available if we needed anything. The apartment is quite small by North American standards but a good size in terms of the norm for Hong Kong. Two adult women and a tall 14 year old boy all co-existed easily. The suite was spotlessly clean, quiet, everything worked and was, in all respects, "as advertised". The Wan Chai location was perfect for our forays to Causeway Bay, Shek O, Middle Island, Tai Tam Nature Preserve, Shouson Hill, Ocean World, Stanley, Sha Tin and Sai Kung! Even taxi drivers that don't speak a word of English know the location of Banana Joe's (just around the corner from the apartment). There is a Starbucks and an Italian cafe (an even better spot) one block North and just West of the apartment which is was perfect for a quick and reasonably priced western breakfast. This was our first AirBnB experience and, in all regards, extremely positive. Don't forget to check out all the awesome nature that Hong Kong has to offer!