Nana was great from the get go with quick responses and being very helpful. Her mum did the check in but Nana was always on hand for any follow up questions. It's a great location with Hollywood Rd just a short stroll away with all of its bars and restaurants, Sheng Wan MTR round the corner and Central a 10min walk. We had a small dog with us as well which Nana was happy to accommodate as there are a number of pooches within the complex (never rowdy or disruptive). Whilst the bathroom and kitchen are cozy the bedrooms and living rooms are more than comfortable, we stayed for just over a month and made it all work for us. There is also a residence terrace which was like a little oasis within the tall buildings. Can't recommend Nana's place enough.