Communication with the host(s) is easy. I informed them my estimated time of arrival and Leo even came down to the ground level to assist us with our luggages. They are friendly and helpful. The location is great! 5mins walk to Austin station, 15mins walk to Jordan or Kowloon station.
The room is cosy and very clean although the walls are thin and light sleepers might face some difficulty sleeping.
Overall we enjoyed our 5nights and will definitely recommend this to anybody heading to Hong Kong!