As many others have stated Francis was great at communicating everything to us. He answered all my questions and came up with quite a few suggestions including which tailor to go to for a custom made suit.
The condo is excellently located -- just a short walk (2 blocks) from the HKU MTR Station - Whitty Street B1 exit and a short walk (1-2 block) to the A10/A12 bus stop that picks you up/drops you off at the airport. The WiFi in the house was fast and very easy to setup and use and the pocket WiFi came in very handy when we were out and about. Just a note that don't expect the pocket WiFi to work in Macau -- we made that mistake. We also appreciated that Francis provided a couple of Octopus cards that were preloaded for us to use.
All in all, I would definitely rent this place again!