Brendan and Veronica were great with communication before we arrived. We were also informed of the handy courtesy phone at the airport that we used to make a call to inform them of our arrival at the airport. Our group of 4 were met in front of the apartment by one of their helpers once we arrived by cab.

The apartment is in a great location. It's a very safe area and we were quite happy to walk around at night. You have a supermarket and ATMs right at your doorstep, and it's a less than 10min walk to Sheung Wan MTR. You can also walk to Central and Soho if you feel like wandering the neighbourhoods. Hollywood Road is just up from the apartment as well, with many restaurants to choose from. Queen's Road Cooked Food Centre is about a 5 min walk away, and you can find a great Indian restaurant there. Less than 10min away is the Shun Tak centre where there are some restaurants, as well as the ferry to Macau.

For a family of 4, the apartment was just the right size, and the little kitchen was very handy for when we just wanted to whip up a quick meal. The bathroom is a very good size – note that the hot water and cold water indicators on the shower are actually the other way around (i.e. left for cold, right for hot). There are actually about 4 or 5 flights of stairs, so just be aware of that if you are lugging a lot of luggage.

The stairwell is very old and narrow, but that doesn't reflect the state of the apartment itself. The apartment was very clean and new, although it's starting to date a little in terms of the wear and tear on the walls. But honestly, for the price and the area, this is something that can be overlooked.

Veronica and her helper were also very helpful in moving our luggage over to a second apartment I had booked just for my parents who were staying on for another 2 nights after we had checked out of this one. That was very kind of them and really appreciated.