Check in was 100% uncoordinated. If I didn't have cell service in HK I'd have never made it in. When I finally received a message (waiting downstairs) as to which floor to go to. I still had to wait 20+ minutes for someone to show up for check in.
Also.. The wifi barely worked when inside the room.
Beyond that. The space is set up like a small hotel. You have a small AC, a water heater you have to remember to turn on, and a towel that is slightly smaller than a bath mat.
Saving grace here is the location within Mong Kok. If you want to be there it's central enough to walk to places around the area and the train to go elsewhere is close.