The check-in for Sam's place was super easy! Keypad entrances, safe, secure and without any problems at all! My flight was a late night one and I didn't arrive at Sam's until after 10.30pm and it was still extremely easy. The room was smaller than I anticipated, but I was prepared for the size knowing Hong Kong in general. The desk was such a perfect touch and it came clean with all amenities, also a cleaner came through once a day while you were out to change the bins, and replenish toilet paper, etc. In terms of location, it couldn't have been a better location. Literally right out front the building, maybe a 20 second walk away, is the MTR Tsim Sha Tsui station. 10/10 location. But, with all that being said, I think the highlight of my entire experience was Gigi. Gigi would regularly check on me through Whatsapp, giving me clear instructions on everything from check in to accurate directions and maps to anything I needed to find. She was so pleasant to deal with at times I felt I was conversing with a a close friend who had impecable Hong Kong knowledge and insight. Gigi, you are incredible! An irreplaceable asset. All in all, staying at Sam's was definitely a 10/10. I would 100% stay here again x