I didn't get a chance to meet Hau, but the woman (I regret that I didn't get her name) was very kind to us. We arrived 9PM and just be sure to inform them cause the front desk is not present all the time, it's more of like a self-service hostel. The space is okay for the price, very close to the MTR, Fa Yuen Sneaker Street, Ladies Market and airport bus. It also has a convenience store and a money exchange just downstairs. They provide free luggage storage for up to one day after check out. No towels though, but really okay. Plus, the baby that walks around is really really cute!