I was travelling from Bangkok with low battery both in my laptop and my mobile phone so when I arrived late at night, finding that the advertised adaptor was not in the room and that the multiple charger was not working was a problem for me.
I told Larin late that night and next morning she told me she would send someone with an adapter from 10.30am, but the person came at 4pm. This impacted my short stay in Hong Kong more than expected.
I can understand that things like this can happen, but when the check-in time is 4pm and the check out is 10am, they have enough time to check this things, more if they are part of the amenities offered.
For the rest, the place is small but comfortable. The location is great, good communication with transport. It's good, but for the price (120e two nights) it's expensive.