The apartment was in a brilliant central location and a safe area and it was clean. However, Tit Hong Lane is dirty & scruffy as is the communal entrance hall. Apartment is much smaller than appears on the photograph. (Ask for room measurements, rather than sq metres, to be clearest). The bathroom is crammed and shower area includes the bathroom sink and space for a large mop. We were 2 adults and a child. Hard to envisage a comfortable stay with more than 4 (small) people. My email contact was with Brendan. As requested, I rang him on arrival to airport, but someone called Veronica answered, telling me to meet Joel at the 7/11. I needed a chemist, but Joel couldn't tell me where one was - in fact Mannings is closeby. He instructed us sternly not to answer the flat door if anyone knocked and - if we did - to tell them we were friends of Veronica's. This made us feel very uneasy. Because we were arriving early AM and leaving late PM, I rented the apartment for an extra night either side. Emails sent to me before & during the stay clearly show that Brendan/Veronica/Joel had forgetten these details, even though we had discussed these crucial dates in the early days of my enquiry. I did rather wonder who I was emailing.