Celine and her assistant Irene were very nice and helpful in every way possible. They were both quick to reply to any questions we had and offered assistance with anything we needed. The unit is very nice and well equipped with everything that was needed, Microwave, Fridge, Cook Top, Cooking utensils, Clothes Washer-Dryer and many other daily use items. The building is very secure with key code building entry and key code apartment access. There are security cameras everywhere and you can watch them on Channel 5 on the TV. At times the cameras were more entertaining than the TV shows :) he he. Location is great, close to markets and shops as well as the Tram, Busses and MTR. The Airport express bus A-11 stops right at the Apartment front door, very convenient for sure. Check in is super easy, you will get an email with the access codes for the unit and the building. The unit is very quiet and no noise from surrounding units is heard. Wish we would have had a chance to meet Celine while we were there for a one month stay but we never had the chance. Quick tip for anyone spending time in HK, take an unlocked cell phone and get a China Mobile Pay as you go SIM card. I was able to call back home to Canada for about 3 cents Canadian per minute. All in all a very good experience staying at Celine's unit for our visit. :) Thanks for everything Celine and Irene :)