由行程確認，當中溝通聯絡，將我們的身份証填到google form(雖不知是否一定要填，但房主要求，我們都很合作）直到入住前，一切都貌似順利，當我們一行人帶好了行李到達住宿門外，卻多次嘗試聯絡房主不果，結果因為沒有大門password（說了會發電郵過來結果沒有收過），而在住宿門外乾等了一個小時，途中，更發現單位有人出入。他們更說已經住了好幾天。我們打去Airbnb 客服求助，結果他們也聯絡不了房主，無奈之下退了款給我們，而我們只能帶著大包小包行李，離開了！至此，我們精心策劃多時的假期泡湯了！We cannot check in the flat as we have never received the password of the door which promises will be given in the check in date. We had tried to contact the flat owner many times at the check in date but failed to reach him. We had wait outside the flat for an hour and decide to leave the flat as there is already guest here. We contact the customer service of Airbnb finally and they arrange refund as they cannot contact the flat owner either. Our well planned holiday is ruined.