Brend and his mom were very helpful and accommodating. We had a very seamless move in and check out and Brend was very responsive to email. The apartment however is located in a more local area with lots of dry fish vendors outside. Although it is in central I wouldn't recommend for first timers. Also the quality of the apartment was not as nice as in the pictures and the building is old. But everything worked well. The bathroom is small. So be prepared to squeeze a little.