Apartment is clean and matches the pictures, it is located on the ground floor next to entrance so it can get a bit noisy and humid when it rains. The place has a washer, but to use it you'll need to bring your own detergent. Also be ready to buy your own toilet paper as there's only 1 roll provided.
Although I didn't get to meet Alice, but Stanley, Carey and Herman are all very helpful and super friendly, they even helped us move our luggages to the taxi stand since it's on the other side of the complex.

It takes about 30 mins (walking to the bus stop and bus ride) to get to Central MTR station. There are many grocery stores, 24 HR convenience stores, bakeries, restaurants, and a park in the immediate area, people are all very friendly here.