Overall, it was a good experience except for one incident due to a drop in communication and differing expectations. Joy was very responsive about most communications. The incident involved the kitchen door knob being stuck - we never locked any of the doors, and the kitchen door was stuck from the inside (outer door knob freely moved, inner door knob was stuck). We felt that it was fair to pay for half of what this entire incident cost (the removal of the door knob, 400 HKD) and that the owner should take responsibility for the other half (installation of a new door knob, approx. 350 HKD). I did ask Joy about how to proceed with the installment of the door knob when this occurred but she never replied on how to move forward at that time and it wasn't until two days before the end of our stay that this was brought up, giving us no time to address this. She requested payment for the installation of a new door knob and I am paying the requested amount as this is not worth the hassle to continue the discussion.