Jack is responsive, kind, and thoughtful. This space is small, as expected of Hong Kong, but surprisingly cozy and comfortable (I stayed alone, but I would imagine that it would be decent for 2 people as well!). This space also has weekly cleaning services, which is super convenient for a longer-term stay; it's stylish, simple in a good way, and very convenient (literally 3 min walk from the MTR is also a plus). Only (small) complaint is that the wifi consistently had issues during my stay, which made working from home rather annoying, but Jack did make an effort to address this - I'd say don't count on lightning-fast or 100%-consistent wifi, but it's definitely satisfactory.