Melody communicated with us before we reached Hong Kong and gave us clear instructions as to how to get to the apartment from the airport. She also made sure the apartment was clean when we arrived and showed us around the place. She was really nice and prepared some cookies for us too. Check in was thus seamless. We really enjoyed the apartment as it was comfortable for the 4 of us and the location in Mong Kok was very convenient for us as well. Melody was easily contactable and was nice enough to let us check out late on our last day as our flight was only at night. I would highly recommend Melody and this apartment to anyone.