Absolutely nothing to complain about, and we were very happy with everything from beginning to end. Sam liaised with us and was quick with responses, after that, Helen took over to help us with info on check in and housekeeping and even kept us up to date about Typhoon Mangkhut and what we should do/prepare for. Her caring and friendly nature and desire to go the extra mile is commendable. The bed was comfortable, toilet was very clean. Location was fantastic, with friendly security guards downstairs, and lots of food and amenities just downstairs. Star Ferry was a 5-10 Min walk away as well. Granted, we all know HK flats are small, but this was perfect for 2 of us, and the toilet was considered quite spacious, which was a huge bonus for me! We will not hesitate to book with Sam & Helen again when we visit HK again. Thank you so much for a wonderful stay!! 😊