Francis has been very accommodating through and through. Since the booking is confirmed, he reached out to gain more info to prepare his place at our convenience. We arrived pretty late at night, and Francis accommodated our needs nicely. Instructions to enter the premise are not only provided in writing, but also with video. He would give several recommendation alternatives from the most efficient option to convenient option. The location is perfect and has so much to explore. The place feels like home and has everything we need, if not more. Communication has been very good and responsive. Thank you Francis for letting us stay in your abode. We truly had a good time in Hong Kong.