Before we even arrived, Jane was very accommodating. Our flight was extremely delayed. Jane was very understanding. She and her assistant agreed to meet up with us 5+ hours after our intended check in time. Even after waiting all that time, Jane took the time to walk us through the apartment and told us about a few nearby supermarkets and food spots.
It's a beautiful 2 bedroom, 1 bathroom, full floor apartment with a spacious terrace. There is a washer/dryer that's available. There were 2 cot sized mattresses and 1 full sized for us to use. Jane even stocked the fridge with filtered water for us. It's a clean, modern apartment decorated with pieces by Hong Kong artists throughout. There was never a wait for the elevator. The place was spotless. The only thing I would note is that it is a slight squeeze to get in to the bathroom, which is not unusual for Hong Kong, but just FYI.
During our stay, Jane's assistant checked in with us to make sure we were doing well. Finally, when checking out, we realized that we would have to adjust our check out to leave a bit earlier than our anticipated time. Again, they agreed and arranged it all. Overall, this was a great experience and much better than we anticipated. Jane and her assistant are extremely accommodating and understanding. I would highly recommend staying with Jane.