Ooff where to start…We rented this Airbnb for 13 days. We are in the process of relocating and due to that we had to check in a day later which we told the host.
When we got there the door code that we had been given wasn’t working. We ended up locked out for hours. At this point it’s “okayyyy” technology isn’t always the most reliable thing but when we got in we were quickly really disappointed in how unclean and smelly the place was, I could see that the past guest had brocoli and pasta (piece left on the counter), dog kibble under the table, floor not that clean etc etc… We told the host and he offered a free cleaning. When she came it was as if she just vacuum the place and that’s all.
The fridge and washing machine is leaking, making a mess to clean up all the time. One of the Aircon is also dripping/leaking. The washing machine electrocutes you when you touch it…. The shower head is also broken, it won’t hold up. Matts in the bathroom and lamps in the leaving room are full of mold. The two beds are extremely thin (just a little foam) and it’s SOO hard, we actually have back, neck and arms pain from it. Bed sheet are cheap and old and so is the towels. The exhaust fan doesn’t close which doesn’t help with how damp the apartment is (If you scroll down in 2018 the comment was made by someone and now we are in 2022 and it is still not fixed) I could keep enumerate problem in this place but it’s getting long.
When I mentioned the washing machine and fridge to the host he said he would have someone over to fixe it but obviously I didn’t want to deal with someone coming and fixing things. The apartment should be check before guest comes in, I shouldn’t be the one dealing with all of these problems. Once again problem like that happen but at this point everything need to be fixe.
We mostly didn’t stay there (4-5 nights) because it was incredibly uncomfortable. Yes we should have mention some things earlier but I didn’t want people fixing things while I was there, and I was already frustrated by this place and adding to deal with handyman was a big no. The host say he would take in consideration what we said but seeing that the exhaust fan is still not fixe I have doubt! In my opinion these problems have been there for a while because there’s no way everything broke down the day we got there.
This apartment is definitely a place that has been rented and used as a Airbnb only (which is fine) but it’s definitely never had any check up and updates since it’s on. The oven is also not working well, turning on and off and making weird noise out of nowhere.
All we had from the host was a sorry and said that they cared about their “super host” statues which they definitely don’t deserve because that is not a super host place. It’s a typical Hong Kong apartment that is falling apart.
Don’t rent this place, you should spend maybe a little 100HK$ more a night and get a place that will actually be confortable to be in.
Ah they also sent a request of refunding one night because we checked out earlier and since I didn’t see the request in time I couldn’t accept it and after that they didn’t do anything. So yeah I’m frustrated of how this has been handle from them.
We got extremely lucky to have enough photos so Airbnb has been extremely helpful with us. Don’t let the photos fool you.