Juliet is a wonderful host, and extremely quick and informative in her responses to any question we had. The room is in a fabulous location in the heart of Kowloon -- very good value for the location. It is a small space, but very clean and the bed is quite comfortable. It was on the top floor of the building (16th floor), which was great -- quiet and also better access to the elevator than lower floors. The wifi was strong, and we were able to stream video. We would certainly stay with Juliet again on future trips to Hong Kong!!