Vincent and his friends ( Leo, who welcomed us on the first day) were very welcoming and friendly. They dealt with our enquiries graciously and recommended places for us to eat and routes we should take to sightsee. Vincent was easily contactable through WhatsApp and responsive.
The accomodation was exactly the same as portrayed in the pictures and very comfortable, a good size compared to usual Hong Kong hotel rooms or apartments which can be a little small. The room was well furnished and there was bottled water provided for us daily.
The impeccable service, good housekeeping and pleasant amenities made up for the slightly inconvenient hotel location ( Austin station is on a less popular and accessible MTR line), and I highly recommend this location to anyone looking for a more personal Hong Kong experience.