Karim was wonderful to liaise with. He made the booking process simple. The flat was exactly as described in the listing, although the building was old. The flat was very comfortable. Karim responded to all my questions and made minor adjustments to the bedding to make my stay more comfortable - I did initially find the bed hard for my taste, but Karim added softer bedding on top. The flat had everything I needed. A good location in sheung wan with numerous nice eateries and cafes nearby. The wifi was not working when we got to the flat and that did take a few days to resolve. Once resolved there were no issues at all. I understand that others have not had this problem with the wifi before, so it must have been a one off.