Location was great. For HK, the place was a decent size, although small for 4 people. Will's instructions were pretty clear and he was relatively in good communication until an incident happened...the bathroom door bolt was broken and did not release, leaving one of our friends trapped in the bathroom for about an hour. We attempted to contact Will, via email (as he requested) and with no immediate response we decided this was an emergency. We attempted to call Will's listed phone number but it was out of service. We contacted airbnb, who suggested to call a locksmith. Fast fwd a bit, luckily we were able to get our friend out without the locksmith or breaking the door. Will got back to us later that night. We made a video to show Will the door problem and Will acknowledged it was not our fault via email. I requested a credit worth of one night due to the door incident and the toilet not flushing properly for the first few days of our stay. Will not only rejected our request, but lied in his response. In the response, Will downplayed the incident and stated I lied about it. Will stated if there was a problem then I should have contacted the host, and did not warrant a request to refund. I went through the proper channels to contact Will throughout the incident and only escalated the issue to airbnb due to the circumstance (person trapped in small confined space) and with no local contact. I also informed Will regarding the issue with the toilet prior to the bathroom door incident, and Will acknowledged it via airbnb message. Its funny that Will denied any messages sent, eventhough airbnb and I have documented the communication for each of the problems with the unit. I escalated the refund issue to airbnb and have not received a response after a week. It was unfortunate the bathroom door incident occurred, but Wills response was untrue and was not appreciated. Please ensure you do not close the bathroom door all the way unless you want to get trapped in the bathroom or they have some proof they fixed the issue. I would not wish that experience on any other airbnb guest…