We were moved to a different room (on the same floor) after staying one night because the advertised room had a few faults needing renovation. The new room was slightly more spacious with great internet speed and great air-conditioning. It is situated in a very convenient location: really close to Yaumatei Station, and shops and restaurants are on either side of the building. Museums and markets are all within walking distance. The location really helped to maximise our experience of Hong Kong. We didn't get to meet Milky but she was active on WeChat to help us with our concerns.