The whole process was quick and easy. Apartment was well located along Nathan road (main road of Kowloon), it is considered spacious considering the space in HK is expensive. Supermarkets and shopping areas are within a stone throw. We were the only apartment around on the floor except for an office. No-frills check out. Carole's mum was courteous and responsive. Value for money. Everything's good except that was a flight of steps which you need to climb before reaching the elevator. Everything you need in a standard home exists. Toothpaste, toothbrush, shower foam, towels are all included. Super fast internet speed for video and skype calls. Recommended.