I have given Atlas Airbnb 3 stars for the following experience. I received check in instructions shortly before my stay. I arrived on the 7th floor entry rang the doorbell, but no one answered. I waited until another guest who saw me let me in. I called using the concierge phone to the number provided and left a voicemail. I also left an Airbnb message. No reply even after 20+ minutes waiting around. The cleaner who was nowhere to be found earlier came out and checked me in. No toilet paper in the bathroom so I went out to buy some for myself. Came back and someone else was laying on the bed I was given. I messaged over Airbnb and the guest Yakov called. Sorted it out that he had been given my bed. He was then given another room. I messaged asking for the two broken safes in the back of the room to be fixed. Was told couldn't be fixed until tomorrow morning. I had to leave to go hike up a mountain carrying my laptop the next morning because no usable safe by the time I had to leave. And I just didn't feel safe to leave it unlocked in a shared room. Stayed for another night with no more complication. Checked out in the morning but forgot a towel behind. Host was nice and let me come back anytime to pick it up. Came back to pick it up and could not find it. The cleaner had thrown it in with the other hotel laundry. Had to dig it out of the laundry wash bag on it's way out sitting by the elevators. Host was super nice, but I just didn't have a great experience.