The location is perfect, situated right next to the Austin MTR/West Kowloon Train terminal, and within walking distance of the Elements and Kowloon MTR. The neighborhood is nice, the building felt safe, and each room had it's own key card. You also have access to the main office where you can get extra shampoo bottles, soap, water, etc. Our one and only complaint was that the bed was a good Chinese mattress, which, if you've stayed in China you understand to mean that they're hard even when they're "soft." I'm not old by any stretch of the imagination but I did wake up feeling like an 80 year old with rheumatoid arthritis. Everything else, and I really do mean everything else, was perfect. Vincent was very friendly, his cleaning staff were very friendly, and we really liked being so close to the MTR and train terminal.