Lily's communication was fantastic! Even when she was on vacation, she made sure that our questions were answered. The apartment is extremely well located near the Kowloon MTR airport express train. There are tons of restaurants located nearby. The metro stations (Austin Station and Jordan Station) are very close and provide easy access to Hong Kong Island and the rest of the Hong Kong mainland. The apartment itself is very tidy, easy to get in and out of, and is well represented in the listing. It is small, but was comfortable for two people sleeping in different beds. The main bed is a typical Asian mattress (which can be harder than some are used to). The Futon's mattress/pad is softer. The shower pressure is fantastic. The internet is good. The washer located in the apartment was very convenient and worked well. We did not cook, but there is a stovetop as well as a refrigerator. Overall, I would recommend this place to someone else and would stay here again.