Ken was responsive to questions although I met staff and not him. The apartment is actually a guest house with a number of rooms on the same level. Positives are the location in HK, right in the action of mong kok, lovely staff and easy check in. The cleanliness could have been better... Eg. there were a few hairs that definitely weren't mine on the sheets, and bathroom could do with a deep clean. The toilet water was off during my stay but that wasn't the host's fault. It's a small space but I think you have to be realistic that travelling on a budget is difficult in Hong Kong, and if all you need is a decently clean and central location with great access to food and market nightlife, this is a good pick!