Convenient and secure check-in with keypad. Fast replying / great communication! Best service overall. One thing I can complain about is the room is too(extremely) small. Yes.. you should understand it is Hong Kong. Also bed is not real bed. It is a folding bed that is a single bed size. For short term stay(mine was 3 nights) it is ok but not idea for longer stay. It is hard to find bigger place in HK with limited budget. So I should understand it. Great service but space limitation(not Stephen(his own) fault)... Forgot to tell,, it was very clean and AC was very powerful!!!