Yu is very warm and quick in response. The unit is superb as in the picture. Perfect location. Safe with security. Great neighbourhood and yet just next to the buzzling central. Took the advantage of taking tram with a stop just infront of the unit. Was interested in the Mongkok shopping and took a bus 905 directly there. The place is surprisingly quiet even at the road side. May be we took a unit that was facing inside. Yu was very helpful and even he was on an oversea trip, he was patiently guide me around to get all the things we need. The two queen's size bed were nice and comfortable. Cleanliness was 5 star hotel standard. The unit is definitely worth the value.