Gloria had been a great help during my stay. There were times when she gets busy on chat, but she will get back to you quickly if you remind her again. The place itself was quite neat, where shared area is cleaned regularly. I absolutely loved the location too. (walkable distance to MTR, multiple bus stops, malls, restaurants and much more!) Overall a place value for money, but if you are thinking of longer stays (more than 1mo) then getting a single room with more personal space would be better.