Ming oversees the booking matters, she is very helpful, very response, provides very clear instructions to check in. The room also has a balcony and it is a comfortable area to drink and chat. The area is very convenient and located near amenities like Arabica coffee, laundry, Japan Home, party areas like Lan kwai Fong, 7/11 just downstairs, food areas are aplenty. Just want to make a special mention that my return flight was at 6.50pm. In-town checkin was closed and I was worried where I can place my luggage from 12 to 6pm. Without mentioning to her, Ming initiated to let me extend and put my luggage in the room. I was very shocked because she was attentive to these small details, and was 100% committed to making sure my stay here was comfortable and convenient. The person in charge of taking care of the rooms, Grace, was very helpful, speaks very fluent english and solve problems very quickly. I enjoyed my stay here overall!!!