Ken had went an extra mile to pick us up and help us take the luggages when we were lost looking for the place. He had also went an extra mile to call the citibus customer service to help me look for the back that I had lost. Ken had also helped us to book taxi which give us 15% discount. The employees were kind, courteous and helpful giving us 24 hours' service. Overall, the service was good and we will want to stay at this place next time we visit Hong Kong again.