Athena was very responsive throughout the transaction. During the check-in day, I think it was Mr. Yiu who accommodated us and he was very hospitable and accommodating. He trusted and allowed us not to pay for deposit since we have to leave very early on our check-out day. The size of the room was a bit smaller than I expected but it was a great and pleasant stay. The bathroom was small as expected as it is the standard size of most hostels in hong kong. They clean the room and provide towels everyday. The place has access to free potable drinking water which is a MUST have when booking for a hostel because the price of bottled water in hong kong is very pricey!!! All you need to do is refill your container and you are good to go without worrying your budget. The location is at the heart of Mongkok and it is very near to MTR station and bus stops. Shopping? YES the place is surrounded by malls, outlets, and night markets! All you have to do is just walk around the place! No need to ride a train, taxi, or bus, unless if you want to go to Hong Kong Island where most of the tourist spots are located, the MTR station is just right across the building. WOULD DEFINITELY STAY HERE AGAIN SOON!