Vincent was there to receive us when we arrived. We were slightly early but he made the effort to prepare the room as quickly as possible for us to check in. The condition of the room is great, exactly like the pictures. We particularly liked the location as it's just literally in front of 1 of the exits of Austin MTR station. There are a few good food stalls nearby which Vincent kindly told us. All in all, it was a very good stay and we'll definitely be back here when we come back to Hong Kong!