Samson and his co-host (Peter) are both very attentive and the place is just like the pictures. They're very accommodating and understanding. We weren't able to turn on the AC unit due to the tear gases during the "activities" during our stay. They immediately went and got us two fans so we can stay cool. And when the weather got chilly, my parents needed to stay warm, Peter brought over a heater for us. We are very grateful and super happy with the services received. I would highly recommend this place if anyone is interested in visiting Hong Kong, which is a beautiful city to explore!