Rick is very friendly and even offered to wait for us at the airport. He also helped sourced for a private van transfer. The apartment is located right above the mtr surrounded by 24hr Mcdonald, Watson, eateries and supermart. Cleaniness so so. There are 2 toilets but only 1 toilet bowl so with 8 adults and 3 kids, it was a little inconvenient. The toilets smells, so we left the room door opened throughout the night. Rooms are small, 1 room comes with a simple wardrobe, 1 with a hanging rack, the other 2 rooms can fit only the bed. Aircon is strong, it helps esp with so many people . The kitchen is tiny with a washing basin and an electic steamboat, the stove can't be used. Shampoo, conditioner, body shower cream, hair dryer, utensils, bottled drinking waters, fridge, table cloths, scissor, plugs are provided. Rick also left us a list of how to go to those attractions. The lift in the building is very small and slow, we took 3 rounds to get everyone back up. Just be prepared to get unwelcome glares from the residents. (Maybe my kids were too playful plus we have 3 strollers). Above all, the apartment gave my family a great bonding time with everyone staying in the same place. And we had a memorable time in Hong Kong!