James was very helpful and reachable. He offered good suggestions, made himself available to answer any questions and was helpful in directing how everything works / where everything is. There were no issues with the check-in and check-out process.
The place itself is very much as it is shown in the pictures - possibly a little larger even. It is a very welcoming apartment and you get the feeling of a home, I stayed one week and wanted to stay longer.
Of course, no place is perfect, but I would recommend this apartment above some others I have stayed at in Hong Kong