Although I never met her in person (given that I was renting an "entire flat" I did not find this unreasonable) Louise proved to be a good communicator online, plentiful with accurate advice and ultimately checking that I'd settled into the flat OK after I'd arrived.
The flat was pretty much as I'd expected from the description online and I was glad that I'd booked this decent sized private space in a city where space is at such a premium.
The area provided everything I could want to eat, drink (and sleep) from hand carts on the street all the way up the scale to up market shops. Also enjoyed the novelty of the flat being easily accessed via the "Mid-Levels Travelator".