The contact with Andrea was always very quick and she has been helpful with everything. The organizational issues she managed super professional. I have booked the airport pick up and was very glad about it as we had to much luggage to carry on our own. Andy was very nice and helpful. At the flat we met Andreas husband, as she as announced to us and he was very welcoming and gave us a perfect introduction to everything. The flat is precisly described, well equipped and has all comfort we have needed. We were happy to have the washing machine with the integrated dryer. In busy and densed Hong Kong we had found a real shelter.