Communication with Zoe was excellent. She and Andy were very pleasant people and were happy to let us leave our bags before checkin time. The location is handy for public transport, supermarket shopping and the ladies market which is just downstairs. We expected to find cutlery and crockery so we could cook and eat at the flat. We appreciated the kettle, the glass jug and the glasses so we always had a source of drinking water however there were no cups or mugs for tea and coffee, no cooking utensils, 3 small bowls and 2 very big serving plated. There were some forks but no spoons, knives or teaspoons. Food is available everywhere in the street below and having nothing to serve or eat it with was a disappointment. The washing machine is brilliant and the air-conditioning worked very well. The WIFI was very good when it was going but it was off more than it was on. Zoe is working to fix this.