Hate to give less than 5 stars as this place really is great, but there were no keys at check-in and we had to wait an hour to get into the unit. The host was great at communicating with us quickly and ensuring us that they were working on getting the keys to us as fast as possible, but really this shouldn’t have happened. Hopefully the host will put a new procedure in place whereby the cleaning staff must ensure keys are in the lock boxes for the next guests. Everyone makes mistakes, but this was a serious inconvenience at the start of our trip. An offer to provide a free night’s stay would have gone a long way in giving a 5-star review. The staff who helped us on-site were very friendly and accommodating.
Otherwise, the place was in a fantastic location, well stocked with all the necessities and clean. I would recommend this spot for families and couples. Great home base for exploring the Uptown! Amazing view of the harbour.