We encountered issues with the check-in. Sarah tried to rectify the issue by reseting the door code multiple times but the real issue is that door lock is misaligned. There is a strange unlocking sound. We pushed and pulled really hard to try and align the door ourselves and the door finally opened.
The fans provided in the bedrooms do not work - they turn on but they do not blow any air which made our stay very uncomfortable.
Sarah is good with her communication and provided us with an extra towel as requested but this unit is a bit run down and needs major upgrades. Unfortunately, I will not be returning!