Debra was a great communicator and reached out several times to make sure everything was going well with our stay. The reviews on the unit are a little deceiving as many reviews apply to the upstairs suite (ensuite, deck, etc) that don’t apply to the downstairs suite which is what we booked. Many things in the reviews did not apply to basement suite. Access to the suite is a little difficult especially after rain as it is essentially a dirt path down the side of the house. The beds were comfortable and clean but some parts of the kitchen were a little dirty including the fridge when we arrived. Location was great, with walking distance to the downtown area.