This place is in an excellent location in Moncton, very clean, and is very elegantly and stylishly decorated and presented. All very good. Unfortunately, there were some unexpected challenges: 1. the stove didn't work at all (no instruction manual available), 2. the TV hadn't been set up, so no channels could be watched (no instruction manual available), 3. the washing machine door didn't either close or lock, and 4. the toilet door had been badly fitted, and thus opened and closed quite noisily.
We discovered that the washing machine door didn't close or lock, when part way through the wash cycle, the machine dumped our dripping wet washing all over the kitchen floor. No instruction manual. The dryer and washer are the same machine, so how to dry a full load of two people's dripping wet clothes?
My wife is a PhD in Electronic Engineering, and I'm a very practical person, and we spend 20-30 minutes trying every possible combination of options to get the stove to emit some heat, since we'd already prepared a full dinner of 5 chicken legs, and potatoes with asparagus. No success.
The TV channels need to be set up, or an instruction manual is needed.
The toilet door is not well fitted, so opened and closed very noisily. Standing 3 metres from the bed, the door noise woke anybody sleeping during the night, if someone there was entering or leaving the toilet.
We called the host Mel (it was around 6:50pm) only to reach her voice mail. I left a message - no reply until after office hours (9am, I assume) the following morning. My wife called the 'front desk' number for this studio mention on airbnb correspondance at around 7pm. The person asked us what city we were in, and told us that someone would call us back "when they are available." We never heard back. The following morning after checking out at 9am, I spoke with Mel. She let me know that no-one else had complained that the stove and washing machine didn't work, and told me that a maintenance person would check both devices later that afternoon. She emailed me later that day with a photo of the stove working. She told me also that 'the stove was working, the toilet door is not noisy, but the washing machine door does not close, so I'm waiving the overnight parking cost of $17' or similar. She also offered 10% off a repeat booking in that apartment. I appreciate Mel waiving the parking charge. The 10% reduction on a repeat booking is less usable for us, since we have no plans to return to Moncton.
So, all in all, this is a beautifully decorated and designed place, wonderfully clean in an excellent location. However, there were some significant challenges.