I am very disappointed by the service provided by Bower Suites. The check-in instructions provided by email were incorrect upon check in, which required me to call the front desk reception 5 separate times. The front desk agent repeatedly hang up on me despite asking her to stay on the line with me until I could successfully enter the unit. The drive way and parking lot area were ice covered and unsafe for guests. I fell and severely cut my knee and leg, along with a fractured/bruised rib. Without notice in the Airbnb description, I was charged $15.00 for parking with many free parkades and street spaces across the unit. The pumping in the unit was insufficient and the toilet overflowed on serval occasions. I contacted the front desk number provided to advise about the plumbing in the unit but continuously rang after 9pm. Other guests upstairs in the unit were very loud. Yelling, and slamming of doors from other guests made for a very unpleasant stay.