Hi Megan
I didn’t want to use up my precious visiting time away from my family over the weekend and so I waited until I got home to write to you and share my thoughts/recommendations with you.
As I explained to you at Checkin, I had only noticed just then when we arrived, that somehow or other, I had mistakenly reserved for just 1 guest when in fact it was meant to be for me, my husband, my adult son & his wife and our 16 year old granddaughter. A total of 5 Guests. I offered to pay you cash right then & there but you said you didn’t know how much it would be and would get let me know. You never did get back to me until after we had left and then I received a request for $150 from your partner, Noah, for 5 extra guests including the dog. Had we known this upfront, we never would have booked this apartment nor stayed. I would have been quite prepared to pay $20/pp for the 3 extra people above the usual double occupancy. I have since looked at different dates and seen that for 5 Guests, the total cost to rent your apartment was quoted at $179/nt. (I have a screen shot of it) So I believe my offer of paying $60 in addition to the $147 I had already paid would have been fair.
According to your listing, it says you are pet-friendly and to just clean up after your pet, which we did. Nowhere does it mention an extra fee for a pet, therefore you/Noah cannot add that on after the fact.
Aside from the financial aspect of things, I wanted to share my opinion of your property. It certainly has some “potential” to be a nice place in a convenient location near the University and downtown Fredericton but at the moment, there are some areas that definitely need attention. I have been an AirBnB SuperHost for many years and have been offering vacation rental accommodations for 26 years with consistent Five Star Ratings and excellent inspections by Canada Select. One of the things that I do with my rental properties every single year, is to actually stay overnight in them and use everything that the guest would normally use. That way, I am aware of anything that needs to be replaced, repaired, or updated. I would like to suggest to you the following:
1) replace both the couch and loveseat (when you try to sit or lay on it, you are sucked into a deep hole in the middle) It is extremely uncomfortable for both sitting or laying.
2) replace the chair in the 2nd bedroom (it is broken and is an accident/law suit waiting to happen if it completely collapses when a Guest sits in it
3) replace the mattress on the sofa bed as it is also extremely uncomfortable
4) get rid of the single old worn out pillow in the 2nd bedroom and provide adequate new pillows (I suggest 4)
5) replace the old, worn out and extremely damaged kitchen floor
6) clean the grungy kitchen cabinets (inside & out) and repaint all of them
7) replace all the broken/missing hardware
8) deep clean “all” of the walls & baseboards to remove dirty stains, mildew/mould & marks. Then scrape and repaint where needed.
9) clean all of the blinds…slats, cords & handles
10) thoroughly clean the oven and freezer
11) clean & repaint the bathroom shelves & trim
12) check the toiletries dispenser to make sure they are filled for Guests to be able to use for showering
13) when cleaning, move all of the furniture and clean underneath and behind it
There may be other things as well. I didn’t do a thorough inspection but these were so obvious, they couldn’t be missed.
As you can tell, we didn’t enjoy our stay at all. I have submitted a complaint and pictures I took while there to AirBnB to substantiate my statements here. I sincerely hope that you correct these deficiencies before you rent it again. If you do then I am sure you will have success with this rental and I wish you all the best!
Jane