Unclear communication about intentions to refund us due to Hurricane Fiona.
We had to leave Cape Breton abruptly and missed the refund window by 3 hours. When we requested a refund exception, we believed this would be no problem due to the circumstances. Instead, we were told you understood and would try to resolve the issue.
Then Airbnb support illuminated that Sylvie was only willing to refund us $28.
This felt like a waste of our time during a trip home where we already had enough to rearrange.
We are sorry we made plans to stay at this suite altogether.
Otherwise, the host had a very impressive track record and the unit seemed to have great value.