had a great stay until the end. we asked and received permission to stay an extra night. being new to air B & B.
I was waiting for a request for the extra payment for the extra night or some form of communication for the extra payment. when we arrived back at 9:30 that night (with all our stuff still inside), we were locked out. thankfully, the patio door was unlocked, and we let our selves in (which i communicated to vanessa). Vanessa then proceeded to threaten to call the authorities on us for entering the property. she had not even requested payment for the extra night from me until after I messaged her telling her we were locked out with our 4 yr old twins. not an appropriate way to handle that situation, especially considering how much we were in contact during our stay and before. I paid the extra night as soon as she sent the payment request, had she sent that as soon as she approved the extra night this whole situation could have been avoided.