We booked Roseline’s place for a one night stay as we were on a road trip from Quebec to Nova Scotia. We had a very late arrival and Roseline was very accommodating.
Unfortunately on checking in, we inspected the bed and found a bug which looked suspiciously like a bed bug. Needless to say, we decided to leave and due to the late hour, we booked a room in a brand name hotel down the road.
We sent a message to our host informing her of the circumstances and provided photo evidence of the pest and requested she cancel the reservation / issue a refund. However she refused to do so and stopped responding to our messaging as we attempted to find a resolution with her. We have since contacted Airbnb customer service and they have issued us a full refund…
As a Superhost myself, I know that there are options to support guests when such extenuating circumstances arise and that these options can be exercised with no impact to the host’s rating. I find it very disagreeable that Roseline did not support us and it is mainly for that reason that I am writing this review to share my experience with others.