Didn't get to meet Richard and Janice with my tight schedule running through three provinces in a week. However, there was no issue communicating with Richard through email with my late night check in. The unit is like its name, charming, sparkling clean and cozy! The details that Richard and Janice had put into this unit makes me feel like home. Slept really well. I would love to come back another time, get to know the hosts, to stay longer and experience the neighbourhood. It's a nice neighbourhood and I feel safe.