Great communication, but cleanliness needs to be improved. Had to clean floor in bathroom before showering, floors dirty, bed linens didn't look like they were changed. Quiet at night but noisy during day as children running around above your head. After booking, was asked via message if this would be a problem so it was communicated in advance. Windows should all have coverings so you don't feel like people can see in. After our stay we were contacted to say we broke the sofa, but the sofa was in working order when we left. The stress of being presented with an $800 bill was alot, only to discover that the host has insurance coverage through airbnb. Airbnb shouldn't put a guest through the process of requesting payment....I thought I was going to have to get my lawyer involved. After a few days of back and forth the airbnb coverage kicked in. This was my first negative airbnb experience, or any hotel experience for that fact where I was blamed for damages. It is difficult being blamed when it was intact when leaving the property. There should be a way for the host to directly use the insurance. I will likely never stay at an airbnb property again because of this experience.