While we enjoyed our stay at Chipman Suites and found it very comfortable, we were not assigned the location or room we had originally booked and found the communications confusing and a bit stressful and odd. Though we booked months in advance, about 2 days prior we received a message that we needed to pay for parking and that parking was off premises. This was a complete surprise to us as when we had booked, the listing had specifically indicated in the amenities section “free parking on premises.” In checking more recently, I see that it has now been changed to read “paid parking off premises” but it was not that way initially as I had checked several times including when we got the notification just two days prior to our arrival that we now had to pay for offsite parking and that they would need our credit card number, personal email to send us a parking map etc. The listing itself also shows a heritage home with a wrap around type front porch but we were moved to more of a high rise type building (beautiful and historic) but with considerably more individual suites. While our room in the end was quite lovely, it was not convenient to be parked a block away. We were told they had to move us as the Memorial Cup was in town but we would be upgraded to an executive suite with a king bed for the same price - it was really not presented as a “choice.” Our preference, in the end, would have been for more transparency and accuracy throughout the process. We are left with a bit of mixed feelings about Chipman Hill Suites’ approach in managing their business.