BE AWARE that there are cameras with audio in the unit. I’m giving this heads up because the listing and check-in document was not concise about where the cameras are. The cameras are facing the living room, bathroom/bedroom doors. (Majority of the unit is covered by security footage)
I have a young child so this was very unsettling to think that a complete stranger would have footage of my child in their possession. Children are not always self-aware, at times they forgot to close the bathroom door. They take their clothes off. They run from the bathroom after a bath. They don’t understand the concept that a stranger is watching them when they are supposed to have privacy.
The host does not have good conflict resolution or communication skills. We explained there had been a miscommunication, the listing/checkin document was not clear enough about where the cameras were.
We had asked if we could cover the cameras that were inside, he said no. He instead offered to refund us so that we could find another place to stay for the long weekend. We were satisfied with that resolution.
The next day when we called to ask if he had sent the reimbursement yet- he said no, that he doesn’t have to. He told us that he was just the “butler” and did not have the authority. We asked to speak to the owner and he refused. He refused to resolve the issue, continuously stating that there was nothing he could do because he was just the butler and did not have our money. I found it very odd/shady, so just be cautious when booking with this Airbnb. I do not recommend.