This was my first time staying at an airbnb and what a nightmare it turned into.
On the second day while I was gone during day, my expensive mountain bike was stolen from the garage. I had previously messaged the host befour booking and asked if there was a safe place to keep my bike during the day while I worked, I was assured yes it would be safe in the garage.
Little did I know the host keeps the large garage door open and my bike was stolen despite them being home at the time. They never even noticed it was gone, till I knocked on their door asking where they put it. Might I note that none of the host's stuff was taken.
I called the police as well as Airbnb and filed a report as the host was bewildered as to what to do. On my final night she came to speak with me and became argumentative and angry with me as we discussed the situation which lead to the lose of my bike.
Weeks later now and neither Airbnb or the host wants to put it through their insurance, or pay for a replacement. I'm very disappointed with both the host for their negligence and with Airbnb for not stepping up and making the situation right, instead I'm left fighting with Airbnb's insurance company for a replacement.
This experience was terrible and hope no one has to go through what I dealing with.