Joyce was at the unit when we arrived, she met our pup, chatted for a few minutes and extended the invite to reach out at anytime. The apartment is cute, has everything you need and is easy to find. There was no hot water the first night, Joyce was easy to communicate with and offered to switch us to a different unit. It was determined that the tank just needed to reheat, so if your shower schedule aligns with the upstairs unit you may run into this as well. Overall a great little space, our 5 month old puppy had a great time exploring all of the smells inside and out!