I reserved this stay for my wife's parents, who were coming to visit for a week. Everything went very smoothly. My communications with Holly were answered nearly immediately, and always completely. I think my in-laws had one very minor issue with a sink and Holly was on it practically as the question was being asked; issue was easily fixed. The place was very cute and comfortable, and my in-laws could say nothing but good things about it, across the board (I agreed with them, when I visited. Lovely place, great spot on a main walking trail, and a true example of a Super Host.) If you're considering this one, don't think too long: it's 5-star.