When we arrived Matthew was not there and his father had to go and find the keys to the cottage. We had to clean the fridge, sink, barbecue and dishes before we could use them and coffee grounds were left in the coffee maker. The floor was dirty and difficult to clean. The bed was hard to get in and out of and uncomfortable. The second bed would have to be reached by a steep ladder. Matthew was friendly and apologized but seemed to be too busy to ensure the cottage was properly cleaned.