To be clear, I did not stay at Gaetan’s place. He called me that morning to let me know he did not have a vacancy even though I had a confirmed reservation. These mixups can happen but what upset me was the fact that Gaetan did not take responsibility for it. He blamed it on Airbnb’s system and insisted I cancel the reservation since he would be charged $50 by the site if he canceled it. He falsely claimed I would not be charged when I know from past experience I would at least be charged the service fee. Looking further I saw that Gaetan has multiple listings for the same place which clearly led to the problem. I had to spend over two hours of my vacation time trying to reach Airbnb because Gaetan would not take responsibility. We were also left with the uncertainty of not being able to find a place to stay that night and I spent more time searching one out.