This room is in a great location close to the conference centre and downtown. There are 34 steps to the third floor which is challenging with a heavy suitcase. Victoria was friendly and tried her best to ensure our stay was a good one. Unfortunately one of us has sensitivity to fragrance and with the w/d and laundry area exposed and adjacent to guest rooms, it meant there was an intense level of laundry soap fragrance in our room. Victoria was gracious in making it easy for us to leave and obtain a refund for the last two nights of a five night stay, although she scolded us in a subsequent message, which was harsh and unnecessary. We've never once had an issue with fragrance in any accommodation so this situation was highly unusual.