I specifically asked Hanane if I could get a full refund back even though air bnbs policy would not allow me, they agreed they would. We would have just went to their place if we weren’t going to get a refund. It was very late on our arrival, traveling from Ottawa , we were traveling with 3 dogs and also did not realize we didn’t have our own access to the house.
I have proof of our conversation on air bnb stating I will get a FULL refund.
They asked me if I would cancelled for the second night so they could rebook it. Which I did and they did get someone to stay after.
In the end, I only got my money back for one night and was refused the rest of my refund by Hanane. My fault for trusting this person but very disappointing!