Lisa couldn't be around during our stay but she made sure that check in/ out was smooth and our needs are well taken care of. The basement where we lived in was clean and cosy, had lots of amenities provided so you don't have to worry about forgetting anything! The bed was really comfortable too, which made us really rested after a long day of travelling. Lots of information and recommendations about the area were also provided. Really nice touches to make our stay great and homely :) Would definitely choose to stay here again anytime!