The space is lovely and conveniently located to downtown. The price point is excellent and the decor is trendy. For these reasons, I chose to stay.
I usually only choose “super hosts” because I believe this means something. I value having a host that will go above and beyond, and show kindness above all else. Excellent customer service is very important to me. Unfortunately, my experience with Amber has led to this negative review. My first negative review since joining Airbnb several years ago.
To be brief, I noticed cat hair on the bed when I first arrived, but didn’t mind. At 1:30am, my friend woke to a strange cat on top of him (!) and let the cat out into the hallway (we didn’t see the cat before this). It meowed at the door and clearly wanted in. We didn’t want to wake the host, so just went back to bed. In the morning, I found cat pee in the bathroom. I have 2 cats myself, and was very disappointed to find that an animal would somehow find its way into our Airbnb.
Even more disappointing than this incident was the lack of concern from the host. When I brought the situation to Amber in the morning, she did not take responsibility or offer to make up for our poor sleep and cat pee on the bath mat. Instead, she continually shifted the blame to me, saying that the cat must have gotten in when we arrived and that I should have contacted her at 1:30am instead of in the morning. I requested a full or partial refund for the experience, and she has yet to communicate if she will make up for this situation.
Again, this is my first negative Airbnb review. I’ve had very lovely hosts in the past. If you’re looking for a nice and affordable place to sleep in Freddy, this could be for you. But just know that, if the host’s cat gets in and does its business on the floor, it’ll be your fault. And the host likely won’t lift a finger to make it right.