I don't like leaving bad reviews but thought I had too this time to let others know what I experienced. I communicated effectively with the host prior to my arrival to let them know on checkin. When I arrived, I followed the checkin procedure on their page but could not enter the Airbnb. So I reached out to the host (by both message on the app and a phone call) for help and waited patiently outside for them to get back to me but with no success. I ended up calling Airbnb for assistance which they were great to deal with and then left the property to stay elsewhere.