We were told the place was brand new that's why it had no reviews. When we got there turns out the someone has stayed there before us. Not a big deal so not sure why the lie. We were very specific to mention that we need the place very clean due to our child haven't some severe allergies. There was a tone of dog hair on the couch and carpet from obviously the previous tenant. Our kid is allergic to dogs. Also the upstairs shower had a bunch of long hair stuck in the drain and the shower curtain was dirty. We were later informed that someone did stay there with a large dog and there was hair everywhere and that was the best they could do. They did change the shower curtain and cleaned the drain right away. We were also informed that the parking was close and it turns out it was quite the distance especially when it's -30. Then our dryer vent pipe fell apart into pieces. Unfortunately they told us that they were closed for 4 days during the holidays. We were scheduled to check out during those days and had no way to do our laundry. We then decided to stay a bit longer which they gave us a 50% discount for the extra days and that was nice. During that time the washing machine ate my shirt and was unusable. Finally they gave us a code to a place across to use the laundry there. Someone did come right before we left and got my shirt out. Things do happen. Maybe we were just unlucky but we should have been offered the laundry option in the other unit right away. The biggest issue I have is that we were told a lie that this was a newly renovated place and we were the 1st. Also there was no guest parking in the complex.