RENTERS BEWARE!!
I HIGHLY recommend NOT booking with this person/company. In the beginning it was good, I asked for a flat rate and was greatly appreciative when they said yes. There were some confusion with the dates, I asked to have it edited as I wouldn't be arriving for another day (with another host, they were able to edit to reservation within 5 mins and send it to me for approval) she explained airbnb does not allow this once it is confirmed and that she need to refund then add. I was fine with that, I assumed she is new or something, so w.e she needed to do to not charge me for a day that I am not there is fine. so this interaction was ok.
Upon arriving, it is on portage so kind of messy in front of the doors, the downstairs is idk businesses or something for the university. so it is a bit confusing as there are no signs to inform you, you are at the right elevator, again very messy and dirty downstairs (keep that in mind). When the elevator doors opened to the floor, all I could see were clumps of animal hair stuck to the carpet in front lol 🤦🏽‍♀️, the hall was not ... cleanly animal hair everywhere, musty, dank hall. Arriving at the door the code worked fine, the door is damaged as it just swings open no thing at the top (not sure maybe it was by design but you never see that).
Walking into the suite, it was cute, the colors and the kitchen design is pretty neat. There are no windows except for the balcony door which was like a shop door and couldn't be propped open for air circulation. In the kitchen there were small glasses (from buying bottles, each had a liquor name Like bacardi for example) no full glasses or wine glasses, ntm the ones there were dirty, no dishes or much cookware the one, two that were there were dirty as well.
Going upstairs, the bedroom is like a loft with another square loft like room to the right with a ladder, so no door for either room complete open concept, which is pretty neat, pretty sure my daughter would have liked it.
Going into the full bath upstairs off the big bedroom, the lighting was super dim like a sauna dim, it did have a jet tub, but the curtain rod was for a crawl foot so, it went all the way around the tub and tile walls 🤔🤷🏽‍♀️ lol, which left not much space for a body to not touch a shower curtain that other strangers bodies have touched. Not to mention the extreme amount of soap residue, mildew and mold ACTUAL black and brown on the bottoms. I took photos and asked if I could get a new shower curtain, she said they change them monthly 😳😱 and I am more than welcome to buy one and send her a photo, at which point she will reimburse me. Great I can do that no problem. After walking around, doing a check I notice it's quite hot, I check the thermostat and it is on heat and it's high! I try to turn it down but it was locked and asked for a code to unlock. I asked her and she had no idea, I also noticed there were no garbage bags or a bin, I did find recycle bags and a recycle bin. I asked if I could get a bin or bags, she then said I have too many complaints and can cancel the booking 😳. I let her know these aren't complaints they are basic necessities that are suppose to be included (like c'mon a garbage bin!? lol smh) and also, as it says on my profile I have OCD and nvm that but um.. this little thing called covid?! lol smh
I also reminded her I am with my daughter, not here to party as it seems this place is used for. Completely astonished I tried to find a number for Roam Rentals, there is none. So, I had to contact airbnb. While speaking with them, she sent me a txt saying "Hi! If you're notifying airbnb you're leaving. You should probably check out promptly 😄" (this is a copy and paste of her txt) even though I was informing airbnb of her extreme unprofessionalism and the lack of necessities like a garbage.
I then decided this is going to be a nightmare this child does not take her job seriously and is not a good human being. Laughing at someone for requesting a clean place to stay.. shame, at that point I was absolutely appalled and wanted nothing to do with this rental, it's employees or a company that condones this behavior. while taking our stuff down to the car, she locked me out.. with my suitcase inside and the garage key in my pocket. The only way I could get her to open the door was to let her know I still had the garage key! she then opened the door and I put the door opener on the island and left. She then tried to say I kept it. lol smh what for?! 🤦🏽‍♀️ childish games they play.
Thank goodness for airbnb and the safeties they have in place for us! 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 Thank you Airbnb for holding humans accountable. Always take photos people! if you do airbnb can help!
I recommend they be taken off until the place is cleaned and sanitized ntm hire a new person who like to work a service job not laugh at clients like my high school child would.
RENTERS BEWARE!!