Silvio was a great host all the way from Mexico! Great communication and instructions of how to access the suite. We didn't need to contact them, but Silvio had family nearby to answer any questions or deal with any issues. We loved the neighborhood, with several bars and restaurants within a reasonable November walk. Transit to the stadium was easy as well [that's now 14 Grey Cups in a row]. The suite was exactly as advertised with all the comforts of home. Highly recommended.