We had a hard time getting into the building. Our access kept getting denied until the host reset the system. Took about 20 minutes of waiting downstairs with our suitcases before the building access worked. Once we got upstairs we noticed the unit had a bad smell of body odour and then to our surprise saw that the unit was not cleaned. Dirty linens with unmade bed, garbage not thrown out in kitchen or bathroom, unswept floors, dirty table and countertops. We felt very unsafe to be in an unclean space especially due to covid so had to find other accommodations. Our concerns kept being ignored by the host so we had to get Airbnb involved before a refund was issued. Now I understand it may not have been the fault of the host - it is possible that their cleaner dropped the ball which we’re hoping that was the case.