The space is very beautiful and clean. The host responded fast and was kind and helpful until there was a miscommunication with where to leave the parking pass (which was our fault) but she did not handle the situation with calmness at all. She was rude and demanding on the phone as soon as we answered. She said if we did not find and give the pass to her by a certain hour she demanded we pay over $200. It was my daughter’s birthday and we had no time to be able to go back downtown to find it ourselves(even though the FOB was left with the person at the front lobby and the pass was left in a dropbox) which both could have been easily found by us. I ended up paying for the ‘lost’ items. She did not help us at all and had no customer empathy.