Broken! This once sparkling property is in serious need of a maintenance management and a restorative clean up. I expected a clean and functioning suite however as an incoming guest the suite was not ready for the incoming guest.
The washing machine - Broken
Kitchen garburator - Broken
Kitchen sink backed up each time it was used taking 3- 5 minutes to drain. - Broken
Living room light fixture when I arrived - Broken and repaired after it was brought to the owners attention.
Ripped living room sofa - approx 8" tear, hidden behind the toss cushions. Needs to be repaired
Living room window blind pull - Broken
Arriving after a long day of travel to an unmade bed without any sheets or towels in the whole suite. Frustrating!
Wine glass rings on the kitchen counter, crunchy food bits underfoot on the kitchen floor and the sloppy clean of the whole suite puts in doubt their website cleaning policy declaration. (Note: I didn't take the owners offer to have someone come in and clean again when I didn't want another person in the space "again" when it should have been done right the first time because of their cleaning policy assurances.)
Warm fuzzy welcome emails - "get in touch for issues or questions." Seriously! It's not what you say but what you do. Which was apparently ignore or overlook until emailing to ask me what time I was checking out?
Failure to reply to both phone calls left (2) or emails sent (2j even if the answer was:
Wait for the door to unlock on the broken washing machine (so you can take your sopping clothes to the laundromat)
And:
No, we don't refresh towels linens for stays under X days would have been a basic courtesy. I was there for over 7 days and the washing machine was broken so I could not refresh the linens or towels myself.
The repair technician knocking on the door and showing up at 9:12 a.m. when I hadn't received a phone call and email not even 15 minutes before he arrived? As a business person pressed for time and packing to leave on time that was frustrating.
Why a property owner or manager wasn't on site to meet the repair person "after" I had checked out was just wrong.
I couldn't answer the technicians questions about how old the machine was? When it stopped working? He was extremely courteous and tried to fix it but I was not the property owner and that was not for me to manage.
To say this stay was a comedy of errors and misses is an understatement. I have stayed in the property represented in the online photo album before but that was not this one. What has happened to this suite and its state of upkeep is a question those managing this property need to answer for themselves.
To would be guests, suffice it to say it was neither a relaxing or the anticipated welcoming stay at this property I expected.
I have stayed here before and experienced the opposite previously at this very property. I was so looking forward to my stay again this time but it was a profound disappointment and less than relaxed or peaceful over the course of my visit.