Booking with Avi was smooth and communication was prompt and easy. The house was easy to find, and the check in instructions were simple to follow. The house was clean and well prepared for guests and well stocked.
Unfortunately, we immediately noticed that the stairs to the basement were
1) incredibly steep
2) the door to the stairs swings out over the stairs instead of in towards the kitchen.
3) the door to the stairs had a lever door handle.
We had told Avi that we were traveling with our 1.5 year old baby upon booking but he did not warn us about this hazard. My husband and myself were both incredibly concerned that our child could be seriously injured or killed if she opened that door, as it opens towards the stair case. I immediately looked around the house for something to secure the door but could not find something suitable.
Additionally I discovered that the bedrooms, which while they are not misrepresented by the photographs in this listing, are way smaller in person than I expected - each has a queen sized bed and absolutely no room whatsoever to set up a crib. Therefore I would have had to set up the crib in the livingroom/kitchen and I did not feel it was safe to do that considering the basement stairs.
I asked Avi if he would refund me as this listing is unsafe for small children, and he was dismissive but after I persisted he told me he could have the door handle replaced by the next day but later this offer changed to a plastic child lock that would not be sufficient for a potentially life threatening hazard such as this.
When I told him that I was concerned for the safety of my child overnight as I would be unable to set up her crib in the bedroom he was dismissive and accused me of wanting to get out of my obligation to pay for this listing because I was not happy with the size of the bedrooms.
My husband and I did not feel that it would be safe for us to stay given the hazard could not be remediated before bedtime so we left and got a hotel. Avi was very difficult to work with, inappropriate at times, messaged me through the platform more than once after I asked him not to, and offered a partial refund only after I escalated the issue through the Airbnb help centre.
The listing itself is fine, if it wasn’t for this door we would have had a lovely stay I am sure. But this was a terrible experience and Avi was not a good host in my opinion.