We had made a mistake on our booking & had accidentally come a day early- we had been given the details for entry exactly 24h before we were meant to stay so it looked like we had the correct days, when we arrived the door to the house was completely open & I poked my head in and spoke to her son who was kind & said that we must have made a mistake so of course we left right away & while we were in the car about to back out of her driveway, Lori runs out & starts getting upset with us - we tried again and again to defuse the situation & leave. Stating again and again that we had no service at this spot & needed to leave to be able to do anything on the app - she continued to argue and raise her voice at my friend & I and even went as far to stick her arm into our vehicle to shove her phone in our faces to show the dates we had booked for - at this point we had obviously understood the booking error but we’re unable to make any reservation changes or even open the Airbnb app due to having no service & she continued on and on saying “what did you just think because u got the details you could just come in!!?!!“ even though her door was literally open and she literally sent us the code & it was a genuine honest mistake as we had been in Toronto for the week and just mixed up the booking dates :/ we tried to contact Airbnb about cancelling since we had such a negative experience BEFORE our stay even started but due to her cancellation policy we either would have been out a couple hundred bucks or have to stay. So during our stay thankfully she left us be but we both have asthma & due to the dampness in the basement we were coughing pretty consistently overnight. I’d like to clarify we have never ever had any issues of any kind with using Airbnb and have stayed across Canada. This is a first and will definitely be the last as I will be more careful when booking in the future. Only positive is that her son is easy on the eyes but I feel sorry for him if he ever makes a mistake :/