This charming loft in Edmonton's Exchange District was, overall, very comfortable. The location is excellent for restaurants, bars & great coffee shops, museums, the river, and proximity to downtown, although not so convenient for groceries.
It's run by a property management company, Roam Rentals, and the overall tone for my visit was, "We don't care that much."
There were a couple of missing lightbulbs, I picked bits of confetti out of the shag rug, and there was only one sharp kitchen knife -- clearly a dollar-store model, and the blade was falling out of the handle.
My main complaint is actually, at the end of the day, not such a big deal. It's how it was handled that makes me rate this place as only okay. I certainly will not be back.
When I arrived on Wednesday, the smoke detector (up near the loft-height ceiling) was giving those every minute or so beeps that indicates something wrong with the battery. I phoned the contact person, and was advised to use a broom handle to press a reset button. I was told that someone would address the problem in "two or three days" -- which in my view is not an acceptable turnaround.
When the alarm started beeping again on Friday, I texted the contact to ask about the "two or three days" and got no response. The broomstick remedy did the trick.
On Sunday, when it started beeping again, I tried emailing through AirBnb and was told that the soonest anyone could visit was Monday, as "no one is working Sunday."
Apparently the task required the condo building maintenance person. That's not unfair -- but particularly with NO apology for the inconvenience I was left with the feeling that I'd been totally blown off.
They knew I was leaving Monday, couldn't be bothered to do anything about it, and waited me out.
If I had been told on Wednesday that the rentals company had no ability to deal with the smoke detector, and if I had been assured that they had immediately notified condo maintenance, and if there had been any expression of concern about the annoyance, I would have had no complaint.
The final word: customer service was lousy, and I'd suggest looking at one of the many other options in Winnipeg.