This could be such a great Airbnb if it was managed properly. Here is a summary of our three-night stay. On arrival, we discovered that many of the other reviews were accurate about the space not being cleaned properly after the previous guest. The fact that they say on their listing they are committed to the enhanced clean is a joke. This space wasn’t even basic cleaned let alone enhanced. The bathroom bath mat was full of dead skin flakes and hairs from a previous guest; the mirror in the bedroom has toothpaste droppings all over it (yes, gross); and the floors everywhere hadn’t been cleaned.
I contacted Nest to let them know this and also to let them know that there aren’t any cleaning products in the home at all. They claimed to be refunding my cleaning fee AND that they would send the cleaner over with some cleaning products (which they never did either of them). When I followed up, crickets.
Whoever is “managing” this unit clearly has no experience with living in a home or doesn’t care to make the space functional. The fact that there are no cleaning products in the house, or a vacuum is crazy. If I stayed there for a month, how would I clean and maintain the space? The kitchen contents are very sparse and a mesh mash of IKEA stuff and very incomplete (saucepan with no lid, no measuring cups, no oil/basics as stated in the listing, etc.).
Overall, the space is quite nice, and this rental could be a 5-star but the management company just stinks. I’ve been a landlord for over 15 years and am an Airbnb Superhost myself. I would never give one of my guests an experience like this.