We checked in with no issue but were disappointed with the clutter in closets and drawers, no hanging artwork, kitchen appliances not being cleaned and the general cleaning wasn’t what I was expecting. The Airbnb ad didn’t match the pictures posted. The yard was full of tall weeds, no grass and the BBQ was very dirty.
We had rented this place as we had a daughter getting engaged the day after we arrived and we were hoping to entertain our small family for the celebration and we just couldn’t.
We did contact Morgan throughout the 36 hours that we were there with the issues we were dealing with and he responded quickly. He felt badly about the shape it was in, however I think you should be checking in on the place to make sure the cleaning standards are up to par if you’re using a cleaning company. As a host you should be checking on your property to keep the standards to what you are advertising. If you’re not in town to do it, perhaps have someone check on it on your behalf if you are unable to.
At the end of the day, we had to book another place. Morgan was reasonable in refunding us, however we didn’t get the full refund back from Airbnb, which is disappointing as we had to turn around and pay another fee to stay elsewhere. We ended up being out money for something out of our control. It is disappointing.