When you read this you will understand my high praise of Sophie and her family. I arrived and everything was great and Sophie, her husband and their three cute and engaging children were more than helpful and kind. When I went to bed I discovered an issue with the bed, which was no fault of my hosts and they could not have foreseen it. The next day I informed Sophie and she acted quickly and appropriately to solve the issue.
Sophie, it was lovely staying at your home and I hope that my explanation of my one critique and the prompt and effective solution by you enables future guests to realize that you are people who truely care about your guests' experience.
I will definitely be back :0)