Stephan and Christian's loft is really lovely. It's very clean and has everything you could need. We appreciate that it’s a secure building since you’re right downtown and there are a number of homeless or intoxicated individuals in the area. If you are traveling without a car, this is a nice unit to stay in. We recommend checking out Across the Board Cafe, which is a short walk away.
Unfortunately, we were only there for a couple of days when our car was broken into while it was parked at the space provided with the listing. The space is located several blocks away in a lot that is supposed to be patrolled/monitored (according to the signs). However, it turns out that no one was on duty and there were no security cameras anywhere. The people at the lot just sealed up the window with a trash bag and tape but offered no further assistance.
Since the thieves broke our window, we moved our car to the secure parking lot (across the street from the first lot) that has a closing metal door and requires a ticket to walk in. If you're going to stay here with a car, we strongly recommend paying for a more secure structure like that.
We asked Stephan and Airbnb to cover the additional cost of the safer parking garage, but we haven't received a reimbursement yet. The hosts filed a claim with Airbnb, so we'll see what happens next. I waited to write a review hoping for a better resolution, but this is my last day to submit one, and we don't have a resolution yet.
This was a really unfortunate situation that was clearly not caused by the hosts. I just wanted to make future visitors aware of the parking situation, so you don’t end up in the same position. Stephan was very kind to extend an offer to stay at the apartment for a few extra days with no additional charge, but we were already booked elsewhere and were eager to move the car to a safer area. Instead, we would have appreciated a reimbursement for the parking garage costs.
If it was just the apartment, it would be 5 stars. But with the break-in and subsequent confusion about whether we can get reimbursed, etc. we had to give it a 4.