Natalie is almost instantaneous in her responses and is laid back about everything. The place was exactly as advertised, if not better, and the location was amazing. We had a car and used her very handy parking spot, but found we could walk practically everywhere. She had some great brochures and travel/tourist books around which helped us find some fabulous restaurants, again within walking distance. She has everything you need for a long stay and her towels are so soft and thick! We would come back in a heartbeat.