It was our first experience booking through Airbnb so we really didn't know what to expect. We were in a bind and it was very last minute. Richard responded almost immediately and agreed to letting us rent his place even with the knowledge we were having a 20-25 person get together to celebrate my brother-in-laws 40th. Upon arrival we were concerned about the lack of seating/hang out space for 8 adults. When it was brought to his attention, he immediately rectified the situation with an extra couch (a cool vintage one at that!) from his shop next door. In the morning, we noticed the outlets in the kitchen weren't working and again, he rectified the problem quickly. Its nothing fancy, missing some key stuff in kitchen and a few of the beds have seen better days, but it worked for us and we had lots of fun. Richard is an attentive host and seems to take pride in ensuring his guests enjoy their stay.