We checked no problem but when we walked downstairs and it was cold I messaged Lucky to ask how to turn heat higher did not find a thermostat seen it was electric heat so turned them all up and still not much heat we even had to open the oven to get heat. Still no response from lucky.we went to the bed room and turned it up and at that time seen something never seen before still don’t know what it was. It looked like tadpoles with hair a lot of them behind the bed.