We checked in around 10 pm after driving for 14 hours. We arrived to find the place absolutely filthy. Not to mention, it smelled like someone had been smoking in there. We are all very allergic to cigarette smoke so when we booked we made sure this was a non smoking property. We contacted the maintenance number we were provided with no response. We then messaged Nest Host the following morning after not sleeping at all the night before. Our daughter had a bleeding nose in the morning also, as a result of the smoke. Nest host told us they contacted the people smoking and that it wouldn't be a problem anymore. It was. We then went back and forth and they offered to move us to another one of their properties. We had no other choice but to accept. The new place was fine, no issues there. However, for the transfer, we were required to rebook. Our understanding was that they were to refund our entire first stay. They didn't. The customer service was terrible and I don't recommend this property. Their solutions to these problems were confusing and complicated and over a week later we had to go through Air B N B to get our refunds.