Sergio was extremely easy to communicate with prior to arrival. Upon our arrival Sergio was there to meet us and showed us around the property and gave us a few pointers about the neighborhood, as well as some of his favorite restaurants. He checked with us a couple times during our 3 day stay just to ensure everything was going well. The apartment was quite nice and a great value and worked quite well for my daughter and myself. The kitchen was nicely appointed and the wireless and cable worked great. The new bed in the bedroom was very nice as well.