Erin was super quick and easy to communicate with. Getting into the unit was smooth withe her instructions (except for the construction which was out of her control obviously). We stayed with as a family of 4 (kids 7&9) and the layout worked well for that. Building was quiet and is a lovely short walk from the forks which was our focus for our trip. I am only 5 feet tall and did find it a challenge to reach towels and hooks a couple times which we laughed about as my husband saved me from my shortness. I would 100% recommend this little home away from home, Erin is lovely!