The space itself is wonderful. It’s artsy and fun, and we really appreciated the help getting into the unit (even though we were a few minutes early!) and allowing us to go back up to the unit later in the day when we realized we forgot something. The surrounding area is great and the heated parking lot is very convenient (especially in the winter!).
However, we did have some issues with the unit that we brought up with Roam after our stay. We didn’t bring these issues up during our stay simply because we didn’t have the time, we were really only in the unit to sleep. I cannot speak to how Roam would handle issues that were brought up during your stay here but I can say they handled my issues after the weekend in a way that made me feel heard and hopefully will help them make this space even better for future guests.
My issues start with the lack of soap provided in the unit. There was no soap in the main bathroom - we found two bottles under the sink that were completely empty. The soap in the kitchen was nearly empty, and the soap in the ensuite was watered down and also nearly empty.
There was no paper towels and no hand towels. We were exactly four guests, and all we were given is four shower towels, so we had nothing to dry our hands with after washing hands in the bathrooms.
My biggest issue with the unit is the pillows. They are borderline disgusting. They are lumpy and stained yellow. The only reason we even noticed the colour was because the pillow that graced my bed didn’t fit in the case at all, so a lumpy yellow stained pillow stuck out. Thankfully we found another pillow case in a closet, but it was a really bad first impression of our sleeping space. We sent a photo of the pillow and pillowcase to Roam, who agreed they looked off. (Hopefully new pillows can be found in the budget - all four of them were like this)
Again, the unit itself is beautiful. the lady who answers the phone number provided is very nice and helpful. If we had clean, non-lumpy pillows, soap, and the appropriate amount of towels, I would have left a higher review. Bumped up to four stars because of Roam’s customer service - I don’t doubt our issues would have been resolved if we had the time to bring it up during our stay.