The unit was as described and comfortable. When we found out that the frying pan was not usable and informed Ritz, the response was quick and we got the replacement next morning. During our stay we are able to hear walking around from upstairs, but it didn't bother us. The building entrance and parking is a bit tricky since parking is in the back of the building and you need to walk around the building to the side entrance if you are not a long term resident who can use the other back and side entrances. It didn't bother us once we figure it out.