BEWARE!
On the day of our arrival, we were informed that the apartment would be ready by 5:30 PM (check in is 4PM). Only after a lot of back and forth did they manage to have the apartment ready. When we got there, the code we were given didn't work and we weren't able to access the building. Nest Host forgot to give us the new code, the same thing happened to another guest who we ran into, a few days later.
The apartment was not clean, the windows were filthy among other issues. Everything that was broken was addressed but we had to keep emailing, scheduling with plumbers etc. during our vacation.
The first night at 3AM a group of young men kept knocking on our door. One guest said he had found drugs in the sofa, we found a large drawer in the TV cabinet with all kinds of baggies, so we're thinking the group was looking for their dealer. We told Nest Host the next day how unsettling that experience was and only after the second email did they even really address the issue. At no point did we actually talk to anybody or have somebody stop by. Everything is via email and you're never given a name.
This place is a money maker only. It belongs to an owner and Nest Host "manages" it for the owner by doing the bare minimum.
The security guard who was working the entry door the next day was wearing a bullet proof vest, there is a lot of drug and alcohol use in the neighborhood and we witnessed somebody getting almost beaten to death with a baseball bat on our short walk to the restaurant.
The apartment itself is very nice but I would not recommend renting from Nest Host.
I sent them an email about all of the issues we had and asked how they were going to reimburse us. Just as another guest wrote, they did not respond. We then filed a claim via airbnb, also no response. Airbnb contacted them but Nest Host said everything was done properly, so airbnb said there is nothing they can do and as usual said every claim needs to happen within 24 hours. We are finally closing our accounts with airbnb.