I booked the suite for myself for 35 nights as my family was visiting first time and they were staying at my place (I am from winnipeg).
For some sort of emergency they had to leave and I decided to check out early. I informed owner Jessica about it and she agreed to refund me about $600 for unused nights. I was informed that if someone else booked for another nights only then they will refund me. I was okay with it.
Upon checkout after staying for only 20 nights i was charged for whole 35 nights and suite was booked to someone else for 15 nights as well. I was fine if i was informed that you should be not be refundable if you want to leave early or else you can stay for whole nights. I mean I was lied by Jessica and charged and then someone else is charged as well and thats not how a business works. I have been in the hospitality from last few years and know how things work.
Upon requesting again and again as I was informed about refund i only got $400.
Their suite is fantastic but level of service/ communication is not good especially when it comes to money. I didn’t even complain about noise after 10pm as I noticed people making noises in quiet hours.
Please be careful if you book suite and you decide to leave early.
Thank you