The host was really quick about returning messages and provided clear instructions for check in which was very smooth on our end. We asked for an early check in of 1:30PM which they were able to accommodate. We were very grateful to be able to check in early as it meant we could quickly get to the hospital to be with our baby who was born prematurely and was in the Intensive Care Unit.
We are from out of town and didn’t know what to expect with the hospital or how long we would need to stay for so we originally booked the Airbnb for 10 days to start out with. After 4 or 5 days of sleeping at the hospital the staff offered us a spot at the Ronald McDonald house where we could access meals, laundry, transportation etc. it was only a 2 minute walk from the hospital as well so it made sense for us to switch over.
We sent a message to our host on Friday explaining the situation and asking if he would consider letting us check out early with a refund for the days we wouldn’t use (we offered to pay for the weekend even though we would be checking out right away as we knew it might be difficult to get a booking so soon and so the days we were asking to be refunded were Monday and Tuesday of the next week. We were
told we could check out anytime we wanted but would not receive any refund which was disappointing to us during a really stressful situation.
Besides all that, the ad was not accurate as it stated there was a private balcony which there is not. It looks like there is a communal balcony but it was covered in garbage and cigarette butts. The apartment is really just one big room with a couple partition walls for the ‘bedrooms’ and it was not cleaned very well. The bathroom sink had spit on it, the desk had dust and dirt (larger junks than average dust) across the top and the furniture and carpet also had hair, mud and stains on it.
I would suggest bringing your own toiletries as well as there was only a couple of almost empty bottles of body wash and shampoo in the tub.
We really only used the Airbnb to store our stroller and bags as we were at the hospital 24/7 so I can’t speak to anything else in the area or wether it was quiet at night etc..
I personally wouldn’t book here again but would highly recommend donating to your local Ronald McDonald charity and thanking a nurse!