Worst experience in all my time using Airbnb!! Main entrance keypad which is used to access the building went down and the host texted me to tell me it was broken and that I needed to use my FOB to get in. I told the host I wasn't provided a FOB and was dialing in from the main entrance keypad per host's instructions. Bottom line: I was locked out! I asked the host to meet me at the building to let me in and they refused saying "they don't work after 6 pm or on weekends". Instead, they told me to "hang around in the lobby and try and tailgate in behind an Uber Eats delivery or ask a building resident to let me in". I was absolutely livid at this point and said that was unsafe as this area is very sketchy at night with lots vagrants around (including sleeping in the building entranceway) and it was -21 outside. Host again refused to help again saying "sorry, we don't work past 6 pm or on weekends".
Worst experience I've had staying at Airbnbs!!