Rob was quick to respond when we had issues with the door code, all though we managed to figure it out on our own and reset the code , I’m not sure if others would have been able to (we took initiative to look up instructions online based on the lock model). The place is free of clutter but smells like cat urine, it’s almost unbearable. The overall cleanliness of the house itself is subpar. The rugs are full of dust and hair. There is hand prints all over the walls and light switches. The appliances- coffee maker , toaster, kettle are all in need of replacement- old and grimy, would have loved to of been able to use. Overall a great stay but needs a good deep clean and updated amenities to make the stay a 5 ⭐️