We never met Ines and Carlos until the very end when we were leaving. They seemed like a friendly couple. the place is very well equipped and clean. It is good value for money. a couple of minor issues: The air in the apartment was not fresh and smelled old. After a few days of opening windows it disappeared. The upstairs neighbors could be heard moving around with the creaking floor boards but nothing too major. it is very well located and so close to shops, transport and the lake.