Sharon was a very responsive host willing to troubleshoot issues encountered. There was initially an issue with drain flies when I arrived to the apartment but Sharon hired professional help which resolved the issue quickly. The kitchen was also initially missing a few key elements to be functional but Sharon gladly provided those (e.g. scissors, cutting board). Please note that there is no oven, only a stovetop. The controls for temperature are not in the apartment which meant reaching out to Sharon or the other tenant if adjustments were needed (I only required this once). Of note, the unit is also not very well soundproofed so expect a lot of noise from the apartment above (they have kids that run around a lot including late in the evenings). One very positive point was that the wifi was fast and reliable.