Natalie welcomed me the first day and was very hospitable. I was a little worried about the instructions I got about not talking to the concierge or coming with too much luggage but this was not an issue at all and we really enjoyed our stay. The apartment was very clean, modern and had all the items we needed to be comfortable. There is a large grocery store and LCBO right across the street, is 5 minute walk to Air Canada center, Union Station, Toronto Metro Center, CN tower and Ripleys arena. Our stay there was very comfortable and I would definitely consider staying there again.