Melissa was the host I dealt with and she was great! Any time I messaged her she responded quickly and was super friendly. I had some issues and checked out early but Melissa took care of that too. Everyone is different, but if you are a light sleeper you may want to bring ear plugs (there were some very loud birds outside of my window, early morning vacuuming, and talking from the staff outside in the hall and the floors are very loud due to the age of the building I'm guessing). Also, I may be the only person who doesn't have Netflix but if you're like me and like watching tv just know there is no cable so unless you have a subscription service you won't be watching tv. Also, there was only one free electrical outlet near the door/exit of the room. So there was nowhere to plug my phones/ipad near the bed which was super inconvenient. Lastly, There are several stairs/steep stairway that led to my room so if you have mobility issues you may want to let the host know in advance, the front desk staff was very nice and did offer to carry my bags but I declined. Overall great host, nice front desk staff, nice big tv, and the free cold drinks in the fridge were great.