My friend and I had Keren's place booked for 10 days but unfortunately had to cut our booking short because I was having trouble sleeping on the pull-out bed (I have a bit of a sensitive back and found it too firm to sleep on). Keren was extremely accommodating about this and allowed us to alter our booking so that we got most of our money back. Besides the pull-out bed, the place is very tidy and new and in a great location and Keren was very quick to respond to all of our messages.