Alex was very welcoming and accommodating! My partner's flight was delayed by 2 hours meaning he didn't arrive until 11pm and Alex waited to greet him and show him around. The apartment is bright, clean and airy in an excellent location, close to the subway and in the heart of downtown. I was on crutches due to a skiing accident and the front desk staff were incredibly helpful in assisting me in navigating through the building and out onto the street. We'll definitely be back!