I came from a 12 hours flight & landed in the evening. Elize literally took care of me. I could not find the entrance to the apartment so she came to guide me. I had packed too light clothes for the current Toronto weather & Elize lent me clothes. I had forgotten my iphone charger & she provided an iphone charger so I could charge my phone. Super flexible when my work schedule was prolounged and let me stay longer. Recommend 100%. :-)