My boyfriend and I stayed at Shay's for about three months for a work-related travel. Our check in was great, Shay did not mind us arriving in the middle of the night. When we entered the house the bed was made, it was clean and she even left us some eggs, milk and coffee for the next morning. The communication was always very easy, Shay is a great host, open-minded, flexible, easy going and respectfull of our privacy. Even though it did not bother us, when booking do keep in mind the appartment is in the basement of Shay's house. Sometimes you will hear noises from upstairs, but again it did not disturb us. The location was also great for us. The neighbourhood is quiet and in about half an hour you're downtown with the Queen street streetcar that also runs all night. All in all a great stay and if I ever come back to Toronto I will book again!