Jon was excellent at communicating, he checked in with me a couple of times to see if I needed anything. The location was fantastic, lots to do within walking distance and the tram is at the end of the street. Queen street was a great neighborhood. The room had the things one needs- bed, desk, closet. Jon made a once over with cleaning, and I wouldn't call it unclean, but the place was a bit beat up. It was great for what I needed, and parking was a major plus.