MY HUSBAND AND I WERE VACATIONING IN NY AND HE DECIDED TO TAKE ME ON A LAST MINUTE TRIP TO CANADA. I QUICKLY BOOKED NIKKI'S HOME WHILE WALKING THROUGH THE AIRPORT. LESS THAN 30 MINUTES AFTER BOOKING. MY HUSBAND WAS DENIED ENTRY INTO CANADA AND I MADE NIKKI AWARE RIGHT AWAY. I ASKED HER TO DENY MY REQUEST (AS IT WAS STILL PENDING) SHE APPROVED IT AND SAID I WOULD HAVE TO CANCEL ON MY END. I REQUESTED A FULL REFUND AND SENT HER HIS DENIAL LETTER TO HER. THIS WAS A HORRIBLE EXPERIENCE ALREADY AFTER SPENDING 1K ON LAST MINUTE FLIGHTS TO HAVE NIKKI ADD TO MY WORRIES AND REFUSE TO SEND ME MY FULL REFUND DUE TO HER CANCELLATION POLICY. BEING THAT MY CIRCUMSTANCE WAS RARE AND VERY QUICK NOTICE( MINUTES AFTER BOOKING) I EXPECTED NIKKI TO UNDERSTAND AND MAKE THIS PROCESS EASY FOR ME INSTEAD OF ADDING FUEL TO THE FIRE. SHE DENIED MY FULL REFUND AND TOLD ME TO REACH OUT TO AIRBNB. AS A SUPERHOST, ITS POOR TO HIDE BEHIND POLICIES VS DOING WHAT'S RIGHT