We arrived during a Toronto heat wave. Air conditioning was not functioning, windows are south facing, and doors to deck (for fresh air) are directly over thoroughfare with high volume traffic and pollution. The owner never came to the suite to investigate or fix the A/C. They did not supply a fan although we requested one. We never heard from them again after they said they were going to report and resolve the issue. Our request for a shorter stay because of the problem was declined. As well, the suite smelled intensely of cleaning products and there was broken glass on the outer deck. The folded/rolled towels on the bed were wet (basically straight out of the washing machine) and the dry hand towel in the bathroom smelled of mildew — could be because we paid $40 for the early check-in… so don’t do that! We left early and had to pay for accommodation elsewhere on top of what we already paid the air bnb host. We have stayed at a lot of air B&Bs and until now have not had cause to leave a poor review. Lesson learnt – spend a little more and and receive what is advertised.