Our experience in Coreen's apartment was not ideal. We had booked Suite-A but were put up in Suite-B temporarily due to another person indefinitely extending their stay in A, we agreed to adjust due to the overall quarantine scenario. But this went on for a whole month without any concrete update on when we could move into the apartment we originally booked. Secondly, when we booked the apartment air-conditioning was advertised but found it was unavailable in the unit when we began staying there. We had to take extra efforts and make adjustments with a dehumidifier, portable fan and even cooperated for quite sometime with Coreen when she tried setting up a portable A/C (it worked, but again, was an adjustment, not ideal). Ultimately we decided it is not worth it to adjust any longer and cut short our reservation here.
Also there should be pictures and clear information in the listing about the backside parking spaces. It was huge hassle to park and pull out of the space because the spaces are fully packed with cars belonging to this building and the neighbor's building.
Also it must be mentioned this unit is in the basement. It is not mentioned anywhere in the Airbnb listing. I think for people like us traveling from outside Canada it would have been helpful to know this beforehand to avoid any surprises.
Having said all this, I would say our experience with Coreen as a person and host was fine. She was helpful and receptive. Suite-B as-is was well furnished and contained good appliances. Airbnb support team was helpful over the phone when we explained our grievances to them and understood that we did not receive the experience we expected.
Thanks,
Mohit & Aditi