I arrived to Canada a day after my check-in because of a 12 hour delayed flight. I kept sending Tom messages to let him know but only got a response after 4 hours of waiting at the airport and talking to airbnb support. We only had 1 small pan to cook so we requested another and had to wait a week before getting it and following up 3 times. Really bad communication. The room was clean and comfortable. The location was also good to get around