Overall this experience has really made us not even trust air bnb, caused a lot of stress and anxiety and almost ruined our whole trip. We were incredibly disappointed as the reason we took this listing and were willing to pay 250 a night (which was way too much for what this place is) was because it boasted access to a great pool and hot tub. Upon arriving, Julie’s friend Lori took us up and informed us on her way out the pool area was under maintenance. The apartment itself is incredibly clean and well decorated and had everything we would need but the bed was very hard and springy and this is definitely more of a studio than a one bedroom. The space was very small and the living room and bedroom were the same space. Julie was also very hard to get a hold of. Initially when we booked she said she would message us the day before our trip to confirm details and check in instructions but come the day we received no messages. I then messaged her at 3pm and still by 11pm had no response and at that point were convince we would just be blindly hoping she got back to us by the time we got into Toronto the next morning. I also tried calling her but her phone always goes to voicemail where the box is always full. After 12am on the day of our reservation she finally replied to my message and asked us to notify her 40 minutes before check in. All in all while this place is clean and looks nice in photos it is very misleading and not worth the money. We were able to find several other listings that were comparable without pool or hot tub in the same area or better (near cn tower acc Rogers etc) for at least 75 dollars cheaper. When we brought the misleading nature to Julie’s attention right after check out, she offered us a full refund if we wanted to cancel and leave (which meant scrambling at 4pm to find somewhere else to stay in downtown Toronto on a Saturday) or a 20% discount which wasn’t even 50 dollars off of our 248 dollar stay. When I expressed that we had found many other listings for 185 and would have chose one of those had we known the pool/tub were not accessible and asked if she would be willing to discount 30% for the inconvenience she basically said “prove it” which I found incredibly rude and condescending. We decided to go with the refund as we were not impressed by the size of the space, the lacking of advertised amenities and the rude way that Julie was speaking to us and handling the situation (saying she didn’t know the pool was under maintenance so not her fault, telling us she didn’t believe we could find better pricing in that area etc.) We then ended up getting a beautiful deluxe hotel room...