Tam was very friendly and greeted us at the door upon check-in. He was great at communicating with me prior to and during the stay. He gave my friend and I helpful tips as it was our first time in Canada and Toronto. The bedroom & bathroom were clean. Bed was comfortable and the towels were soft. Our room had its own air conditioning. Tam offered us beverages he prepared and gave us lots of privacy. Friendly neighbors that weren’t rowdy. The building was nice, in a great location- very close to the entertainment district, and had various security elements that made us feel safe. Great price especially for the location. We never encountered a cat in the apartment.