We had a very bad experience because we arrived at the building to check in, we went through the steps as she instructed us, but she never sent us the security code needed to get the key out of the mailbox, we were waiting for two hours.
We had to call the airbnb call centre for advice, they wanted to contact her and had no response from her either, so they proceeded to cancel our booking.
Two hours later she called us to tell us that she was asleep because she is in India.
And she asked us if we wanted her to send us the security code to get the key, we had already made a reservation in a hotel, because as I mentioned, airbnb cancelled our reservation.
Then she wrote me through the platform saying that she had already sent me the code to my mobile number, the same number I gave her, that she had said it in the instructions, which is a lie, because in the instructions it did not say that the code was going to arrive to my mobile, but that it was going to arrive to her mobile.