My husband and I never saw Brahm, but communication was easy as he responded quickly to texts and messages. The apartment is comfy and warm. It's basic but there is everything you could need in the kitchen and the bathroom. The apartment is so conveniently located that we parked our car in a lot for two and a half days and walked around the city the whole time. Wonderful place and we will likely be booking with Brahm the next time we go to Toronto!