This place STANK literally. When we opened the room to the apartment we were hit by a very strong terrible odor. Initially I thought one of the garbage cans were not emptied but soon we realized the downstairs room (which is dingy and dark and gets NO light) smells damp and moldy. When I contacted Chantal she told me she knew the room smelled and asked me to crack a window (keep in mind this is NOT a safe neighborhood and there are a lot of homeless people and drug users around). She told us there were issues with plumping which was recently fixed (none of this was mentioned during our booking). The guests downstairs could not sleep from the smell. The next day when we used the common area there was a different foul smell which was coming from the couch. We moved the couch to see if there was something under it and we removed some of the cushions hoping it would make the smell better but nothing worked. So we decided to reserve a hotel and leave the place because it was just not worth it. When brought this up with Chantal she wanted to give us a small discount in hope of us staying for the rest of our trip. There were 3 families and a baby and we had to scramble to find a hotel last min and pack and leave because the place was too smelly. I should have known things were not going to be ok when during our booking Chantal offered me a 15% discount but after I booked the place she completely ignored me and my requests to honor her promise.
I don’t understand why she is a super host. She lied to us from the beginning and made this trip extremely unpleasant for us. Also, none of the outdoor places (balcony and back yard) are clean and you won’t be able to use them. The neighborhood is sketchy so be aware. Avoid this place if you can.