Carol was very prompt during our conversations and I had no problem getting in contact with her. She is very attentive to details and ensured we would have a comfortable and enjoyable stay, not just at her place but also during our short stay in Toronto! This place has everything that you need in a well situation area. Very clean and spacious. Only thing is that the walls are thin so you hear everything: conversations, heels, people walking etc. My bf and I don't have a problem falling asleep to noisy neighbours but I don't recommend it for light sleepers. Other than that, I recommend this place to anyone looking for an attentive host and beautiful apt in the heart of downtown!