It’s never enjoyable to write a negative review, but the issues we experienced during our stay were significant. The apartment was not clean, superficially and at a basic level. If you spend a couple of hours there barefoot, we found our feet were dark with dirt. We tried to push through this, but came home one day to a dead mouse on the floor. We moved out for a week to enable the owners to have pest control and cleaners try to resolve the issue. Unfortunately, we saw mice again after we moved back in. We recommend that the apartment undergoes a deep clean to resolve this serious issue.
Communication was patchy. Sometimes we received quick replies, but often responses were slow or were not given at all. For example, we reported the dead mouse on a Thursday afternoon and received a response on a Saturday evening. Not sure that this is acceptable really.
More practically, there are several things that do not work well in the apartment and the accuracy of the listing is affected: (1) the air conditioning does not cool any of the floors, only the upstairs landing. During one evening where the outside temperature dropped to approx 23 degrees after a high of 32, the bedrooms were 30 degrees; (2) the apartment advertises having a high chair for infants. It does not.
Overall, Kris, Maria and Peter are clearly nice people, but this stay fell well short of our expectations.