I basically had a similar experience to the other reviewers: Rachel was good on communication and seemed to be there if we needed anything. And she let my friend keep his luggage in the place past check-out time. The location is very good, and the value is great. If you are going to be doing a lot of work in the apartment itself you should be aware that it gets very little natural light and the wifi is a bit weak and sometimes spotty. I wasn't doing much work in the apartment, and was out most of the day, so this wasn't an issue, but I thought I should mention it for anyone planning on spending a good amount of the day in the apartment itself. In any case, there are loads of cafes around (including two just at the end of the block), so you can always go there if you want some more light. All-in-all a good place.