Gordana and her family were extremely nice and welcoming. They greeted us and showed us around the apartment and how to use the pull out couches and appliances. They made sure we were comfortable. The apartment was exactly as described. Very nice balcony, near center of city. Easy to get around. Very nice and very new building. The people at the front desk were nice as well! Gordana even accomodated a late check out when we told her our flight was in the evening. I highly recommend this apartment.