Dealing with Candice was such an ease! She'll keep in touch with you throughout the stay to make sure everything is well. The condo was superb (most especially the location- literally couple of blocks from Rogers center, Ripley's aquarium and the CN tower.) checking in and out were so easy. No problem at all. There's toiletries at the condo to use as well. Would definitely stay at her condo if I'm in Toronto!