When we first arrived tired, wet and hungry after a flight delay (we kept Sam well informed) we were made wait a further 15mins outside in the rain while he orgainised someone to come let us in.

The apartment was ill equiped for travellers, no kettle or mugs to make a cup of tea, this would have washed away any disappointment we first felt, and the towels supplied were not suitable for any traveller big or small. I will admit Sam did address these complaints the following morning.

The bed nearly fell apart from loose screws (this was never addressed even though pointed out), Hence the bed squeaked badly everytime you moved in the bed.

As baby boomers witht he money for travel I would suggest that Urbano Suites addressed the quality of apartment leased to overseas travellers in the over 50 age group. In spite of this we had a great time in Toronto