Our stay wasn't what we expected - this was listed as a Zen Retreat, and we did not feel the Zen at all (and we were supposed to be celebrating a special occasion). Check-in was easy, but upon entering the place it was really dirty: hairs on the floor, dusty, bedsheets had crumbs in various places, not enough towels provided (found wet and damp towels in the washing machine), washroom sink, floor and toilet were dirty and we had to clean the toilet to use it. The host was responsive in the beginning before our stay which was great, however when we reached out about the cleanliness of the place we didn't get a response for over an hour (which is the responsive time indicated in our guest/host chat). We reached out to the AirBnB support team, who assisted us and also reached out to the host to solve this. However, they did not hear back from the host and given we were uncomfortable to stay for the night (it was getting late), we left to stay at a nearby hotel. Given the really good reviews this listing had and the fact Quantumluvv is a superhost, perhaps this is a one-off event we experienced? We still have not heard from the host. Regardless, this is what our experience was like and we have been very reasonable throughout this situation. The AirBnB team was really supportive and we really appreciated that.