Location is awesome, if your coming to Toronto for a weekend getaway and want to stay in the entertainment district it’s perfect. You feel safe entering and exiting the building, the grocery store is just downstairs in the building. Check in was a little confusing finding the right elevator but once we figured everything out getting in and out of the building was a breeze.
This is not a luxury condo as described in the add, the couch was broken and not usable as a bed, the kitchen chairs were broken and not as pictured in the photo. The pictures were broken and one of the vases was as well. So the wording is misleading, if the owner spent a couple hundred bucks and updated the furniture and decor the place would reflect the description.
The apartment was not clean when we checked in. It was wiped down but that’s about it. I was in Toronto because I was having a lung surgery so a clean apartment was required and something I expected, especially with COVID. We ended up spending 2hrs deep cleaning the place; baseboards, curtain valances, window sills, vents and under the beds and couches had not been cleaned in months as there was layers of dust. There is mold in showers; and since we couldn’t rely on the cleanliness of the bedding we decided to wash it all; after removing the sheets we seen how stained the mattresses were and it was gross. When I brought this up to the host and shared pictures he basically called me a liar as his cleaning person took photos as well and shared with him; but I’m not sure how you see months of dust under a bed in a picture if they didn’t take the picture to show you!? Basically the apartment just needs a deep clean every once in awhile and it wouldn’t hurt to wash the walls every now and again and it would hurt for the host to randomly check in on the place. The reviews after our stay will likely say the place is spotless because we literally cleaned the apartment from top to bottom, so this is because of us not the cleaning person. I requested that we be refunded the cleaning fee but have not heard a response.
Communication with the host was non existent after I complained about the cleanliness he choose what questions to answer and ignored me for the ones he didn’t want to answer.
It’s really too bad because the potential of the place is there but unfortunately the host doesn’t want to go the extra mile so based on that I’d stay somewhere else the next time. I was there for a stressful reason and he just made it more stressful which was unnecessary and uncalled for given the price I paid for the place.
Oh ya and expect to buy laundry soap, dishwasher tablets. There is no drain for the sink in the kitchen nor is there any facecloths or dishtowels.