We stayed at Jax’s place for two nights, and then on the third night our room got flooded (there was a strong rain in Toronto) so we had to move out.
We did like the location, but as for the place it could have been more clean. In particular, during the two nights we have been there we saw plenty of moths, mosquitos and flies.
Jax herself was excellent at communication and reacted almost immediately to any inquiries.
As for the last night, we were quite upset that our things got wet. Thinking that there was something wrong with the apartment, we requested the full refund, but only the next morning we found out from Jax’s response that this was a city-wide flood and not just a leak (as non-locals we did not realize that immediately). Jax agreed to reimburse us for the third night, but her response was rather hostile and impolite.
In any case, we were quite sorry to find out about the flood, and we wish Jax all the best.