Sandra made my stay in Toronto very pleasant. She made me feel welcomed at all times, and like wasn't a stranger. She had a bunch of goodies waiting for me in the room that I reserved for myself. Very straight forward and easy to work with. Responsive with messaging and had great communication overall. She was understanding of a delay that I had on my way there and was more than willing to work with me. I love her dog Mango! Would definitely recommend 10/10.