Overall:
This stay was mostly a good stay. However, we experienced several material issues due to a long-term stay and a pandemic.
Let’s get to some specific pluses and minuses...
PLUSES:
+ Good view of the CN tower and Lake Ontario.
+ Quiet due to it being a corner unit.
+ Great location with lots of conveniences nearby, including drugstore, grocery, LCBO, McDonalds, Coffee shops (Louie is great nearby. So is Castle & Coal and Forno Cultura, etc), and plenty of restaurant deliveries.
+ Nice, very secure garaged parking.
+ Internet was quite consistent. Good TV.
+ Good, responsible communication from Chris the manager.
+ Good, reasonable responses to complaints by Chris.
MINUSES:
- When we arrived for a 30-day stay and 14-day quarantine, the unit was not properly stocked with provisions. There was a lack of essential items like: tissues, toilet paper, paper towel, dish soap, handsoap, dishwashing detergent, laundry detergent, and conditioner. This was mitigated with Chris's offer to remedy the situation via a restock of supplies after reporting this. Chris did restock the unit properly within 3 days as promised, but was a hassle and annoyance during Covid due to our need to quarantine. Luckily, friends in the area were able to chip in and provide some provisions while we waited for Chris/property manager to restock.
- When we arrived for a 30 stay, the unit was not thoroughly cleaned. Lots of dust bunnies on the ground, ledges and counters. I notified Chris and she suggested that perhaps the property manager might not have properly scheduled cleaning. She apologized and offered for a cleaning (while we were in the unit). Due to Covid, having cleaners in was not a good idea in our eyes due to cleaners needing to be in-unit, so we declined. Instead, Chris instead offered to refund the standard cleaning fee, which I thought was a reasonable solution.
- For a long stay like we did, the kitchen tools felt a little lacking. The nonstick pans are old and not nonstick anymore, full of scratches; the cooking utensils were mostly plastic and older, and; kitchen knives were dull. I think for a shorter stay, no one would think more of it. However, when I book a 30-day stay at an airbnb, I personally want to make breakfast and cook more in the unit, especially during a pandemic.
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In sum, I think we had a good stay. In hindsight though, knowing that we were staying for a 30 day stay during Covid AND knowing the need to stay sheltered-in-place for 14 days after we arrived, the unit felt lacking and under-accommodated. All that said, I felt that Chris did well in mitigating the situation.