Loren was easy to communicate with, and this place is well located downtown Toronto. However, I was really unimpressed with the cleanliness of the place. It smelled of smoke when you walked in, and it looked like it was only given a very surface level wipe down. The laundry was still going when we arrived at 11pm (very loud) so we had to turn them off halfway through their cycle. There was only one roll of toilet paper (we stayed for 5 days)...and random food in the fridge/not cleaned out. I wasn't thrilled and likely wouldn't go back.