Shweta had keycafe access for the keys which was easy and painless. We arrived at the condo and shortly after got a knock on the door. Shweta came to greet us with her two kids which was not expected as it was during rush hour, that definitely added a personal touch. She wanted to make sure we had everything we needed and that the place was clean, which it was. My husband and I stayed there with our two kids (age 5 and 3) and the amenities (ie. pool) and location was great. Its only about a 15 minute walk to the Rogers centre, so was a great way to explore the area while walking to the Jays game. The only picky complaint that I have was, although we had new towels, which I believe were literally new new, I wanted to throw them in the wash because my daughter has sensitive skin, we didn't have enough laundry detergent. Like I said, minor issue as we were still able to use what was left and gave the towels a wash/rinse before we felt more comfortable using them. Overall, the stay was pleasant and I wouldn't hesitate to stay there again.