First thing we noticed after walking into the unit was lack of air conditioning and fresh air. AC was set to cool but no air came out of the vent. Opening the window introduced another problem - noise. There is a major highway right underneath next to the building. We immediately contacted the host who kept brushing it off for 2 days and made me feel like I did something wrong. By the time the host finally acknowledged the issue and ordered a repair, it's already the beginning of weekend when contractors wouldn't work. We had to sleep with windows closed in stuffy hot condition for 4 nights before someone finally came to replace the malfunctioned AC fan.
Besides the AC problem, we also experienced other negative things about the unit and the building, like unlockable windows (potential security issue), defective window treatment (almost falling hanging rods etc.), toilet with no lid, missing bathroom tile, cheap cloth shower curtain, only one coffee mug... The list goes on. Where is the luxury in this so-called luxury apartment? One night near midnight we got alerted by fire alarm of the building and had to walk all the stairs down to the lobby from the 59th floor. It turned out to be a false alarm. According to many tenants we talked to along the way, false alarms seemed to be a frequent occurrence in this building. Our feet were still sore from all that walking down after two days. Originally we thought high up with a view in a skyscape must be a good thing. Now that changed our mind after this experience.