Unfortunately my husband, myself, and my infant son decided to truncate our stay at Robert's home and move due to complications and discomfort that arose during the stay. Robert's home is very exquisitely beautiful and large, and Robert himself seemed kind via telephone. However, Robert was out of town and a relative interacted with us.

Complications included an unexpected, unannounced entry into the home by that relative; another instance of the relative entering private areas not required for home maintenance issues to be addressed, a comment that our place was too messy with this relative throwing away garbage for us in the home without our consent (even though we left the place clean at the completion of our stay), and our indoor cat getting lost for 5 hours in a locked basement when air conditioner repair men came to the home. As well, we had confirmed that there would be air conditioning before we began our stay, but unfortunately the air conditioner did not work sufficiently and I believe is still working suboptimally (though was improved) when we left (it was important to us to have this working due to our infant son).

Robert did acknowledge that the above issues were likely secondary to his being absent during the time we were there, and he himself was very pleasant on the phone and did the best he could to address the above issues as they came up, apologizing for the above difficulties. He offered a refund of the nights we decided not to stay with him.

My husband and I feel, in reflection of this experience, that overall this stay resulted in a significant amount of distress to us while we were there and while already overwhelmed in a new city, with a new job for my husband, and with a new baby. To be fair, the house was big for the three of us, as we originally intended for another adult to be there with us, so our day today upkeep of cleanliness was my ideal given having a new baby around which maybe caused uneasiness in Robert's relative. However we left the place clean and tidy when we left.

If you book with Robert, particularly with long stays, I'd advise you to ensure there will be appropriate support during your stay, preferably with Robert being present himself to address issues, as he himself did seen prompt to respond and responsible in his manner when we eventually spoke via telephone. I would also advise to communicate at least partly via phone or in person as we had difficulty understanding each other via email initially.

Again it is an extremely beautiful, well kept, spacious, and elegant home. It is unfortunate out experience there, but perhaps with this experience on hand, Robert will be able to provide improved experiences to guests in the future.