First: our interactions with our hosts were pleasant and satisfactory; they arrived promptly to exchange keys, and responded to our requests for extra linens appropriately. They did well in that regard and we have no complaints there.

The flat itself has issues. The listing’s photos are 100% accurate, however, the telephone on the desk and the bedroom TV are props- they don't work. That's not cool.

When we arrived, there was a slightly smoky smell, which Mark (our host) explained had been from the previous guest. He pointed out a citrus odor-catcher that he hoped would eliminate it. I'm not sure if it was the smoke or the remedy, but it was apparent by the second day that the air gave me a headache. Thankfully, we found a purifier in the bedroom under the bookshelf (see 5th photo.) It helped- I didn't have any more headaches for the rest of the trip; if you take away one tip, it is: use the air purifier.

The bathroom, although small, has decent counter space. However, the faucet has been dripping/flowing constantly for years; the sink is stained, which may explain why there's no photo of the bathroom. It's impossible to turn it completely off; it’s noisy and wasteful. It could be a bad washer, it could be that the faucet needs replacing, but either way it’s a cheap fix, so why is it still leaking??? I’ll mention this in my private comments to the hosts, as I suspect others have, but I mention it here to perhaps apply some pressure for them to get it repaired already. There’s no excuse.

Linens were nice quality, but we had to ask for more, since we were provided with only 2 towels; no bathmat, kitchen towel, or spare blanket. We also asked for an additional sheet to cover the sofa, which is pretty grubby.

That spare sheet came in very handy because my husband ended up sleeping on the sofa- he has a knee injury that made getting up from the bed painfully difficult. The bed is a very low platform bed; it's stylish, and comfortable enough, but too low for him.

The kitchen is OK; we had to request a dishtowel and soap, (is the dish soap in the photo a prop?) Some dishes were cleaner than others, but the cleaning fee is under $50; you get what you pay for.

We attended a convention at the Marriott; we would choose a different Urbano flat next time.

If you fly to Toronto and take the subway into the city, be aware: you must take a (bumpy, crowded) bus ride to get to the train station, and that in total, it may be an hour's trip at least. $3/person beats a $50 cab ride, but it was a barely tolerable addition to our long journey. Inclement weather tip: meet the hosts in the 'mall' part of the underground, perhaps near the pharmacy, since it can be difficult to navigate the passages the first time.