Try to avoid here in winter. If you really want to book this place in winter time, plz read the following carefully!
Even the host Lily said If we are not planning to give her 5 star, please skip the reviews, I still try to explain the whole horrible condition I encounter when I stay here for five days in detail:
1. not enough hot water for three of us to take shower at night for two days continuously in the washroom.
-On Dec26, we came back late about 11 pm. We didn't even use any tap for cooking, just rushed to take a shower. However, no enough hot water for my mom after me, so she only used cold water at a temperature of 0 degrees outside. My dad didn't take shower, because the hot water didn't come after 20 mins which Lily's mom said it would come after 10 mins.
-On Dec27, we afraid that still no hot water at midnight, so we came back around 6 pm. The most terrible thing happened to me is that after I use the washroom after my parents, my body was full of bubble and freeze cold to death for no hot water again!! Standing naked with bubble in my head and body, I waited for no hot water at all. To avoid getting sick, my dad used the kettle to boil hot water for me. It's not easy to wash the bubble off. After that, I tried hard to dry my hair, but the whole first floor tripped not only once, but twice!!! (Lily's mom didn't notice it until we knocked her room.)
2. can't use one tap to cook and take a hot shower at the same time.
Lily considers it's our fault to overuse the electricity, but we didn't use any stove to cook on Dec26, and we didn't have enough hot water though. What's worse, we only used one stove to cook hot pot on Dec27, but still no hot water for us and even tripped! We didn't prefer staying in the washroom, so we all take a quick shower about 15 min. To our disappointment, no hot water in biting cold winter.
3. Lily said no one faced this problem before, and it seemed like our fault to take a hot water shower.
Lily blamed it on our non-saving resources behavior. It's ridiculous! We've lived in New York and other Airbnb in Toronto, but never had this problem, and here is the worst experience ever! No one facing it didn't mean it didn't happen to us.
The house can accommodate up to 11 people including Lily's mom, but no enough hot water for all guests. We had no idea when would the hot water tank be drained, and we are unlucky that just on the process of our showering time. Hope the people who book here is lucky enough and can contact Lily immediately while she's in London and too energetic to sleep so she has time to reply to your complaint, not just wait until she woke up in London and you've already cold to death.
I know Lily will defense her place, but what I am doing is letting future guests know what you are going to face in reality. Just like what had happened to poor us.
不要訂這間！晚上沒有足夠的熱水洗澡，地下室的房客也遇到同樣的問題，而且房東怪罪是我們亞洲人用水習慣不佳，沒有節省能源，同時煮飯跟洗澡，但是我們只用個一個爐子煮火鍋（他還說你用微波爐，試問誰煮火鍋用微波爐？），而且第一天沒有煮東西就沒有熱水了，更慘的是兩天都有人是洗到一半沒有熱水，你想想外面只有0度，全身濕搭搭身上還是泡沫，站在淋浴間冷到發抖，房東媽媽說十分鐘會有熱水，你等了二十分鐘還是沒有，只好用冰水把頭沖一沖，趕快吹乾，結果用吹風機用到一半還跳電兩次！房東只說之前從來沒有人遇過這種情況（感覺怪罪到我們身上），因為他八月才開始經營，現在是第一個冬天，就遇到這種糟透的情況！房東在英國上班，處理房務的是他不太會說英文的媽媽，什麼情況都要等到女兒才能處理，真心不推薦這家！服務品質有問題，請訂別家！目前都是五顆星因為他要求：不填五顆星的人都略過評價（無理），我覺得很生氣，只好給他一顆星(如果有零顆星我會給零顆），讓大家看清楚這個情況！