Wr had the WiFi info etc. but not the lock box code. We had a long drive so off we went and felt confident we would receive the code while en-route.
No message, no email…so we placed phone calls. Voice mail. Communications just stopped. Called AirBnB, they couldn’t reach Benjamin either.
This was a work trip and we had to be at a new customers at 5:30am. That night we spent over an hour trying to find a hotel. AirBnB tried to help however there was nothing similar in the same area. They processed our refund almost immediately. This helped relieve some
of the stress.
We never received any information or communications. Days later we were advised by the host, he lost his phone. Why not contact using a PC/Mac. Borrow a phone. Years ago I had phone issues while in France. I managed to stop someone in the street, use my poor French skills and borrowed a phone. As they say, where there is a will, there is a way.