Terrible communication.
No 24/7 ressource person for problems as advertised.
Booked 2 day stay and had to call security 6 times every time to use the elevator and actually get to the condo since the key fob isn’t working.
Security got fed up and explained the key fob is old and they don’t use it anymore.
Called Toucan 7 times or more and texted and no response for 2 days. Almost had to book an emergency hotel because of lack of communication, professionalism. Couldn’t even use the amenities I paid for since I would get stuck without access to my condo through the elevator.
Even on last day, tried to return key and it was impossible since keysafe was locked. Finally someone did actually answer from Toucan and someone came to pick up key from me personally.
Lost at least 20-30mîn every time I left the building and came back and all of it was an easy fix by replacing key fob but Toucan never answered any calls or text.
Even inside the condo, the washer and dryer were full of other clothes and towels. Liquid soap was diluted so much with water. It’s no longer soap. Curtains allowed sun to get into the room. I’m skipping on many other details but need to really consider actually advertising correct information or buying normal stuff such as soap…
You may have a great location but the management is really bad. This has been my worst Airbnb experience ever. I’ll seek advice from Airbnb. I did not get what I paid for and was advertised. I’ll seek a refund.