Communication was excellent every step of the way, and Mark was always available by text and responded very fast.
My wife and I had our two year old son and Mark left a few of his young sons toys there which were great.
He had some snacks and fruit, juice and milk, and a few cans of beer and a bottle of wine for us. We had some of what he provided which was a very nice touch and much appreciated. Also left a pre loaded laundry card in case we needed to use it, which we did and didn't have any problems.
The area is good and seemed quiet for us given it's downtown, a couple blocks from the Eaton Centre and Dundas square. There is also public parking located just down the street. I noticed a lot of students area and security for Ryerson university which was nice to see. There is also a grocery store around the block, and a Rabba store and Tim Hortons 20 feet from the building entrance.
My wife and I said that it felt like if we had a home away from home, this would be it. Very clean and accommodating and comfortable.
All in all, highly recommended to everybody!!