Our overall experience with Mona was extremely disappointing. We chose her apartment because it seemed to have everything we were looking for for our short stay in Toronto (great location , basic amenities, wifi, early check in of 12 pm)
However Mona messaged us the day before we were due to stay with her and asked us to come at 4.45pm instead of 12pm like it said on her listing. This completely messed up our plans and we had to rearrange our whole day . Her reason was that Air bnb is not allowed in her apartment building and she didn't want staff to see us.
On arrival she greeted us and gave us our set of keys, we asked her for the wifi code and she told us "you won't be getting any wifi" and that it didn't work. But we could go down to the coffee shop next door and use the wifi there . ( her apartment is on the 24th floor)
She could have told us this before as we were travelling and wifi was very important for making further arrangements for our trip/planning our days out etc .
She showed us to our room and told us that window was broken and didn't shut. It was hot in the room but because of all the noise from outside we wanted to shut the window but couldn't .
We went out for the evening and so did mona . When we got back ( around midnight ) we realised there were no towels for us. Mona wasn't home yet so we wrote her a note asking her to leave us some towels out and went to bed. The next morning the note was gone but still no towels. Mona was asleep so we had to shower without towels.
When she got up she told us she forgot to wash the towels , so we only got towels on the second day.
To be fair Mona's apartment is in an absolutely great location. The room is big and spacious , plenty of room for two people . But I would not recommend staying with her to a friend. Bad, unreliable host.