This host needs serious improvement in communication. I didn't receive check-in instructions until 2 hours after my check-in time and I only received that because I reached out to them. My flight got in late (which I told the the host) and when I went to check-in some was occupying the room I had been told was mine! I called and messaged the host but got no answer! So I was stuck and didn't know what to do. I didn't hear from the host until 5:30am the next morning! They told me they gave me the wrong room number! What?! I finally got settled only to find out that the bed is harder than a rock. Seriously you might as well sleep on the floor, and the pillows are as thin as paper; you'd be better off balling up a jacket and using that as a pillow. The experience was so bad we canceled our second night and found a better place to stay.