We did not meet Karen, but she was very responsive, and Steve was very nice. The apartment is in a great neighborhood with plenty of restaurants and bars nearby and Starbucks right next door. The subway stop is extremely close to the apartment. The apartment was very clean and as pictured. The only potential problem was that my boyfriend who is over 6' kept hitting his head on the low ceilings. So, if you are tall, it might not be the most comfortable place to stay.