During the last 1 month, I stayed in 4 different Airbnb units across Nova Scotia and Ontario. By far my experience in this loft was the worst. Firstly, host was non responsive and got back to my enquiry after multiple follow ups. The pictures on his posting look very new, neat and clean but the place was quite old and not clean (much below expectation). The kitchen sink faucet was broken, no dishwasher and washing machine in the unit, the toilet seat was dirty and the size of wash basin is very small (the water overflows) and there was a weird smell in the rooms. The structure of the unit is quiet inconvenient especially if you have small children. We had a lot of luggage and it was a hassle taking them up to the unit. we were aware it was the upper level but as we went up, we saw that the living room and dining is further located on the second floor (if you are cooking, then you need to be prepared to go up and down with the meals and the dishes). The unit was fully carpeted and there was no AC in the second room (it gets quiet stuffy). On the same day, we contacted the host and requested for cancellation as my child has allergies that gets aggravated with dust and carpet (my bad I did not confirm this earlier) but I was more upset with the location and the condition of unit itself.
The host was very accommodating to understand our situation and revisit the 0 refund policy. However, we checked out after 2 nights (again delays in communication) and the host charged us for 5 nights as a penalty. We had no other choice than accepting it. Overall the place is overpriced for the condition and the location.