K.J. was responsive to inquiries, and arrangements to get the key were easy and timely. The apartment is in a great location near Queen St. and Spadina with wonderful shopping and eating. It was clean and worked well for the 3 of us--2 in the big bedroom and 1 on a comfortable convertible couch in the living room. There is a small office near the front door that works well for the 3rd person to use for storing luggage and changing.