Many silverwares were not washed. I could smell the food the previous guest ate from the silverwares. Cabinets and drawers are disorganized (e.g., a bible was placed where cups and dishes are stocked. cleaning products are across drawers). A leak under the sink has not been repaired.
In the description, water and breakfast are provided. I contacted Sunny on Tuesday morning, and she said that she did not provide water and breakfast. Two days later, in the evening, she left a $20 gift card of Tim Horton. We were a party of three who stayed there for six days. $20 can cover only one breakfast.
Some amenities should have been refilled before our arrival. There was only one dishwasher detergent left. She brought more two days later.
The parking spot was almost impossible to find. It did not take long to find the lockbox and the key inside the box. I should go to the room to get a fob (a key for garage) to park a car. We had no idea how and where to use the fob. The instruction Sunny sent to me only shows the designated parking spot, not how to find it. We circled for almost one hour in the parking area, which is like a maze.
She is very responsive. What she cares most is a good review. She even called me not to review a bad review. She acknowledged that she could not check the condition of the house before our arrival due to her travel. She asked me to understand her situation. Although I understood her situation, I felt obligated to share the facts with other AirBNB users to help them to make an informed decision.