Kevin was extremely nice and accommodating. Before we arrived he let me know the curtain in the living room had recently been broken but he fixed it for us while we were out at dinner which was really appreciated as we had a couple sleeping on the pullout couch. The pullout couch was what you expect for comfort level - not the best but it did the trick for one night. Kevin even brought us muffins when he came to fix the curtains. It was really sweet and we would definitely stay again.