I recently booked this property and unfortunately, my experience was not a positive one. Upon making a booking request, the host requested I provide estimated checkin time so cleaning can be scheduled which was understandable to ensure the unit is ready.
However, at check-in on opening the door, to my surprise there were already people residing in the unit. On reporting this, the host kept referring me to Airbnb support to resolve the situation, but did not take any further action to help me in that moment. This left me feeling frustrated and unsure of what to do next.
Overall, I was disappointed with the lack of responsibility from the host. It was a disappointing start to what should have been a relaxing and enjoyable vacation. I hope that in the future, the host will take more responsibility for their property and ensure that their guests have a comfortable and stress-free experience.