My boyfriend and I stayed one night for his birthday and our stay was okay. We started off with a room we really liked. The decor was really nice, amenities were good, nice touches to the room, beautiful sky light in the washroom. But then we wanted to shower and the handle of the shower was already broken. I called the front desk to tell the concierge and he immediately came up to try to fix the broken handle, which in my opinion should’ve been checked in advance. He told me he would check to see if they have any other rooms available and luckily there was. We were placed in another room that was nice, but it was much smaller and we preferred the old room. There were no towels, toiletries, or water bottles and I had to go back to the old room to grab them, which also should’ve already been ready in the new room.
This was such an inconvenience and a disappointment because we were late for our dinner plans and we were switched from the room we originally liked and chose. We were lucky there was an extra room available to which we were grateful for, but what were we supposed to do if there wasn’t? It’s very hard to find a good valued, available room in Toronto and this would’ve interfered with my boyfriend’s birthday plans for the night and would’ve been an even greater inconvenience.
It was great that you have parking available in the back because we required it, but I don’t consider 3 spots to be parking. I appreciate the concierge moving his car to make room for mine, but it made things super tight. You should state in your ad that you have limited parking available in the back and it’s first come first serve.
With that being said, the breakfast in the morning was yummy and you had a good selection - we had coffee, the yogurt parfaits and the breakfast sandwiches. The hotel was also renovated nicely, very modern from how it was before. The 24 hour concierge service was great as well. It’s in a perfect location, the area around is beautiful and steps away from so many shops and activities.