Communication: Keith was very responsive and always providing updates on anything that may affect our stay (e.g., there was a city maintenance in the region during our stay, and he notified us promptly). He answered or messages fast and with respect. He respected our privacy but was responsive when needed.
Location: it is a very nice and quiet neighborhood. Walking distance to a park with playground and ice rink, and close to all basic necessities. Also pretty close to the airport.
Comfort: the unit was cozy and nice. It has good features for an enjoyable stay, including TV/video games, a small library and a treadmill. The two levels were also nice to give the kids space to play. Parking space was provided, and there is a bus stop right in front of the house. It is a bit tight for 5 people (sofa bed is a bit hard, and the kitchen table only space for 4), but overall it went well.
Overall we were very happy with our stay, and we would certainly recommend Keith and family to anyone looking for a place in the area.