We arrived and the Check-in was very easy as Janice already texted us everything prior to the arrival. We were welcomed with excellent self made banana bread , cookies and a lot of other snacks. The room was super comfortable and very clean. Everything you can think of was provided (shampoo, cotton pads, razors..). Everytime we had a question she would answer quickly and was happy to help. We absolutely loved it and are 100% sure we‘re coming here on our next trip to toronto!!