When we experienced a travel-related issue and provided both photo and video evidence, Jordan was quick to respond, in addition to offering nominal compensation. Our primary concern was that any future guests at Jordan's townhome experienced the high quality cleanliness standards you would expect at an AirBnB Plus property. Secondarily, we were inconvenienced by this issue and it left us feeling uncomfortable about our overall stay. At the time of this review, we are currently working with Jordan to seek additional compensation. Given Jordan's responsiveness, I don't doubt that he will address our concerns, but we also cannot unfortunately recommend this property as a result. We hope that future guests do not experience the same issue that we did, and we are writing this honest review as professionally as we can given the circumstances.
Separate to the issue we experienced, we would like to mention that Jordan's townhouse is centrally located to the restaurants and unique businesses in The Junction. It is also between two subway stations (Dundas West & Lansdowne), in addition to walkable distance (13 mins) to the Bloor UP station for quick access to both the Pearson airport and Union Station.
As a Plus property, Jordan included some of the additional amenities such as bottled water, an iron and hair dryer, and two TVs with Netflix. We were traveling with a young infant, so we also used the high chair and baby gates. As mentioned by other guests, there are three flights of stairs, so just something to note for anyone with limited accessibility or young children. The patio was great for enjoying the sun, as was the thoughtful table tennis set to use at the park next door. Jordan also went above and beyond to drop off a computer monitor for us so we could work remotely.
Overall, we were happy that we chose to stay in a more residential part of the city, and it allowed us to try some unique breweries, restaurants and cafes nearby. We would recommend both Halo and Blood Brothers breweries, in addition to Hale coffee, Casamiento papusas, Baddies breakfast sandwiches, and the Colombian Street Food shop just a few mins walk away.