The apartment itself was great - very clean, perfect location, lots of linens and towels, everything we needed. There were even a bunch of brochures and magazines about Toronto left out on the table for guests. All my communications with Vitaly beforehand were friendly and helpful, and he sent a message to check on things after we got there.

Vitaly was out of town, so his mom was taking care of the apartment. There seemed to be a few miscommunications during our stay - we had been told she would meet us for check-in, but she wasn't there at the agreed time, and it was about an hour before we were able to get in touch and get the keys. We didn't have anything urgent going on that day, so not a big deal. His mom also thought we were checking out two days earlier than we actually were, so she came in and put all our linens in the laundry. We went back to the apartment while she was still there, so she left the last load in the dryer for us to collect, but when we went down they were still soaked and we didn't have time to finish them. Luckily there was enough extra stuff left for us to use, but we felt bad about leaving a bag of wet laundry behind.

Overall, nothing to ruin the trip, but there were a few minor inconveniences.