We were really impressed by the reviews of this Airbnb and were really looking forward to our stay here but unfortunately our experience didn’t seem to be nearly as great as those before us. The space itself was really nice and exactly as the pictures suggest. We had no issues with the space itself.
The hosts kindly allowed us to have an early check to fit our plans but when we got there at the agreed time the place was still really dirty from the people there before, it was clear that the hosts had not finished cleaning, and there was no one in sight, cleaning or otherwise.
They had given us no indication that plans had changed and the place would not be ready. We messaged them saying that we assumed they needed more time to finish cleaning. The communication at this point wasn’t great. Both hosts gave two different reasons to why the place wasn’t ready, with no apology, which made us think that they had forgotten about the check in time. This changed our plans considerably and they were not considerate about this. We tried to message them again after an hour of staying out to ask if the place was ready but never got a response, so we were left to just enter the apartment and settle in, without confirmation that the hosts had finished cleaning it and without knowing if they may return. This wasn’t a great way to start our stay but when we came back and saw the place was clean we felt better about things and were ready to start fresh.
Our main issue was with the noise level from upstairs. We were fully expecting some noise level as the hosts live above us but the extent of this was more than we could’ve imagined. Someone above was repeatedly walking in heavy shoes for hours and hours, like they were attempting to break in a new pair of boots and thought for some reason doing this right above our heads was a good idea. This would start in the early evening and continue way into the night when we were trying to sleep. On our last night this strange sound of consistent heavy pacing continued until almost midnight. Also, it sounded like they had a large gathering of people which feels like an odd thing to do when someone is paying to stay in your basement, without letting your guests know. Had this been communicated at all in any way or even a message shared that showed some sign of consideration we wouldn’t have minded and would have made other arrangements. But there was a lot of noise late into the night that just feels insensitive to your guests not to mention.
We’ve stayed in basement apartments before so we knew what noise level to expect but this was not normal. It felt insensitivity loud and inconsiderate. We were really surprised by this as the reviews were so positive. We were overall disappointed and it felt like we paid a hefty price for that heavy stomping.