Access and communication was very challenging. I had to download the August App but it didn't work. My son then downloaded it and it worked. The next day there was a warning that only 20 per cent was left in the battery of the security system. Concerned we wouldn't be able to get back we messaged the host who did not respond until several hours later. We left the unit unlocked. Then she told us there was a keypad we could use in emergency. Not sure why the keypad wasn't the first option.
Upon entry there was a half eaten cookie on the floor.
For coffee there was a Kurig machine but it only worked once. No other options for making coffee. Messaging the host there was a delay of several hours. She offered to send up coffee for the rest of our stay but that didn't happen and she kept making excuses about that.
The first day WIFI wasn't working and again it took several hours for her to respond. It did get fixed though.
Sadly this was overpriced for what we got.