Kelly was wonderful, easy to communicate with and incredibly helpful. I even arrived much later than I had originally planned and she was so helpful even late in the evening. Only drawback were the views from the condo unit. It does look into a courtyard surrounded by views of other buildings (no city views of Toronto). If the view of the city is not a priority, EVERYTHING about this unit is incredible! Location, cleanliness, hospitality... for that I am so grateful!!