After booking, Susan was very helpful at answering any questions and making sure we were good before arriving. She knows the city very well and she’s super helpful and kind. Her place is exactly like the photos and feels very comfortable. The neighborhood is really quiet - tucked away in a nice community. We didn’t have any issues communicating with her. Her response time was quick and professional. I’d highly recommend anyone looking to stay here if you’re looking for a more elevated Airbnb experience.