Natasha was amazing ;always accessible and quick to answer messages. She was also as flexible as she could be with the check out times. The place is exactly what you see on the picture and everything you need from towels to kitchen items. The only downside is that the enterance is on a slightly busy main street, in between 2 pretty popular pizza places, from a door that stays open and though the steepest stairway I have ever seen. If you are young and not traveling alone it is perfectly fine.