1) the photos of the unit didn't match the rental. the unit was supposed to have a spectacular view. This unit was about 15 floors lower than in the photos. It also had completely different furnature.
2) I was asked to check-in at a later time. I told Frankie I'd come by later and give him some extra time. When I arrived a woman was still cleaning the unit. This was not ideal as it is in the middle of COVID and I didn't want someone in the unit at the same time as me.
3) The photos of the listing were different from the actual unit I stayed in. I ended up canceling my reservation because of this. It was very inconvenient.
I still haven't gotten a refund. The whole experience has eaten a lot of time and is quite annoying.