Paul needs to communicate better with the guests. Unfortunately he avoided my calls in order for me to get my refund back. He should have confirmed rules and regulations with the building. Unfortunately we did not have a good experience because we didn’t stay at the condo. Security would not let us go in because of covid rules the building has. The host needs to check to make sure the rules are followed to the t. There’s no expectIons. I had many upset guests with me who were not happy with the experience. We drove over 3 hours to come and stay at a luxurious condo but instead we ended up in a hotel. Please communicate better with your guests and hopefully no one has to go through what we did.