Julie was great and very responsive, particularly when assisting me with the check-in process (which turned out to be straightforward, but I couldn't find the instructions in the AirBnB app until I upgraded to the latest version). The apartment is what it is: a well-priced basement in a convenient location, with limited space and daylight. I think it is perfect if you plan to spend most of your time going around Toronto, rather than at the apartment - particularly if you're 2 people.