Hannah, was available and showed me around and explained where things were etc. The loft is central to everything that is required. No Television which was unusual, and could be installed. The loft was clean and towels etc were provided. Kitchen was small and compact with everything provided. Locale was excellent and easy access to trams and taxis to go into Toronto proper. Plug for bath does not work but shower was excellent. The bed was lovely with soft pillows and excellent linen. Price was good and locale is excellent. For me, no television meant reading alot or using a computer to watch movies etc. Lighting is basic and a central light in the lounge would be excellent.