Instructions on how to get keys and access the private residences that the Ab&b is located in given once the booking refund period past. Meaning, if the access instructions to complicated for you, it’s too late for a refund. Also after the refund period past, The host requested 500$ security deposit will also be requested as a separate payment through AB&B resolutions—to be refunded, As long as you follow the host’s list of rules. It takes 10 business days for the refund to complete. Before we arrived the cleaner took the second set of key fobs. We were left with one set for our 3 night stay. Quite inconvenient for us. The instructions sent by the host stated that two sets are available. Host declined to provide a second set he said we should have requested it before arrival. Finally, TV did not work and guests had to put linens in the washing machine and take out the trash, despite having a cleaning fee. All said, Location is fantastic, and host’s response time is reasonable. Bed is very comfortable and the view of the city is great.