The bed was plenty of bugs , i couldn't even spend the first night there, i couldn't stop scratching my back, i called ellie to see the problem, during that i recorded every thing in the room, after we asked Ellie for help she showed a bad face and she asked us to go out at midnight, without having any other place to go, it was my honeymoon holiday with my wife and she knows that, so my first night in toronto was terrible.
Secondly, when we asked her about returning my money back she said she will do through the Airnbn, then, tomorrow she surprised us by a message accusing me and my wife to bring bugs for her, luckily i have video and pictures of her bed, was really dirty and the bugs were every where on the bed and behind it, even with that she refused to cancel the reservation to avoiding giving back my money , when i asked her to do she refused.
I don't advice anyone to deal with this lady because of her bad attitude, moreover, her appartement contains bugs and i have never seen same thing in my life,
I trust completely to the support technique of airnbn in my case and
I hope to get my money back.