Even before our arrival Eli always got back to me with an hour or so. The place had everything we needed, was clean and the view was great. The location was perfect! We were almost right beside the CN tower while on the balcony. The pool looked amazing but was closed due to Covid. Check in was a bit complicated but an entryway to parking was blocked off for some reason that day, so that didn’t help. Our wifi was out for a day. (Turned out to be my daughters fault. She accidentally unplugged the modem) When I messaged Eli about it he got back to me within about 15-20 mins and he was correct about it possibly getting plugged and told us what to do. Right before we left, the power went out in the building so we had to walk down 20 flights of stairs to parking, only to be locked out of that level. A crappy way to end our wonderful week, but again, this was not Eli’s fault. Power was out for the entire building.