Had issues with accessing the room. Reception mentioned the fob key is outdated so we couldn’t access the elevators. My friend and I were on the 43rd floor. We had to join in with other peoples floor just to get to our floor. We either walked up or down the stairs. I called the host Toucan about my issue but he mentioned how that’s not on him it’s on the owner. However , I have no one to contact other than him if I have an issue.. He was quite rude/defensive on the phone and did not appreciate it. The curtains were also broken and some pillows were dirty. The view and location was nice but unfortunately I got poor customer service. I read reviews mentioning the same thing about the fob key. Hopefully the key issue gets fixed for future guests.