We asked for an early check in and were told that was fine. The host asked us when we were coming and to reply quickly because she had guests asking for a late check out. We replied right away with no issues. When we arrived to drop off our luggage early a strange man used a key to enter the room, said nothing, and then disappear with no word as to who he was. Being 2 young girls in a new country we were reasonably concerned and tried to reach out to see who he was. She said it was "probably" the cleaning guy. Never fully saying if it was him or not. We left in hopes of getting a refund and getting a new place as we were petrified because no one could definitively tell us who this man was. It took Airbnb customer service over an hour to get in touch with her all the while we were with no place to go. After almost 6 hours of us trying to get our money back to no avail we're then told we have to stay there. Which is when I then start getting berated by a woman who I have no idea who she was saying that I had no right to be in the room before check-in. This host has no concern for the safety and well being of her guests. I would never recommend this host to anyone. She replies when it benefits her but when an issue arises she wants no part of it. How can a strange man walk into our room and no one be able to tell us who he was? We had to barricade the door just to be able to sleep without fear.