My mother had her first Airbnb experience while she stayed at the Mona Lisa suite in Toronto. At first, she was reluctant — she was used to staying in hotels, but as soon as she saw the cleanliness and unique furnishing of the fully-equipped space, she was on board. Perfect for one-to-three people, she felt right at home within the residential neighbourhood, while still being able to access downtown from the streetcar stop located on the other side of the street. I greatly appreciate Nick and Nena's friendliness and clear communication throughout the process, as it made her feel at ease in the big city.