Ran into issues with the lock entering the house, it was an issue with the hosts end as it had no more battery. The lock squeaked the entire first night like a smoke alarm. Day 2 we had the host come fix it, she responded a few hours later to fix it. However, coming back home after she fixed it we found ourselves locked out, the code didn’t work anymore and she didn’t give us a new code. We tried to contact her with no response and had to contact Airbnb support as we waited outside in -2degrees weather here in Canada. She wouldn’t refund us for the second day either and so I have no choice but to wait for support and see. Also note that there is someone living in the basement and the door is pretty thin you may hear him/her on their phone or watching tv. Regardless, this was a unpleasant situation for us and we hope future guests of her home don’t run into such issues. The home itself is nice but this experience was unpleasant.