I hate negativity or leaving bad reviews, but I really want to save the next person the frustration my mom and I experienced.
**I am giving a 1, not a 0, because the customer service was great. i.e. they allowed an early check in, late check out, (both at no cost), and then helped me when i stupidly left the fob in the car. So I give them props for that. But I also feel like the reason they were so nice is because they knew they were tricking my family and I.
I have stayed at about 9 air bnbs before this. I actually left this place and am writing from another AIR BNB right now. I am staying at this new place for the next 3 days whereas I would have stayed with this place if it was fine. It was less than fine.
I told one of the hosts (Emmy) that my mom and I need a relaxing place as my father is being served divorce papers this week. My mom had a lot of anxiety and was emotional. He is a narcissist who abused her in so many ways and so I wanted to give her a change of atmosphere and a ‘luxurious’ experience. Instead, what we got was a very unnecessarily complicated stay in a lack luster place. I have been duped and don’t want the same for you. Don’t be tricked by this add and hosts. We literally moved to another Air BNB after 2 days, wasting time, money, and emotional energy.
1)	Bedroom carpet is full of ugly stains
2)	Blinds were breaking extremely easily
3)	Blinds could not withdraw all the way which obscures the view, the main feature of the suite
4)	No welcoming note or any time of warmth
5)	Walls not decorated
6)	‘Luxury’ adjective in ad extremely misleading
7)	Instructions to enter were unnecessarily complicated and caused a bunch of issues. For example, as a guest, I need to understand how to enter the building, then the suite, and parking lot. 123. Simple. Any type of chronological instructions would do. The instructions they gave me were hopping back and forth. I literally had to copy and paste it and put it in order with myself. This is an issue because they wants things to be done in a certain way >
8)	The FOB situation. To get the fob to enter the suite, you need to enter the buzz code in the lobby and quickly walk to the elevator. Then you go into the suite, grab the fob, then come all the way down, and park the car. It is the opposite when you are checking out. i.e. you need to pay for parking or have someone else waiting in the car, as you go up and down, then park, and go up again. This was extremely annoying to check in and out.
9)	In addition, the fob button must be held down which no one told me and is not common sense. This is for parking and to enter the lobby. It also must be held down in the elevator or it won’t go to the floor which is something I have never encountered before. I’ve lived in the city of Toronto my entire life and been to man, many condos.
10)	Many lights not working and lamps without bulbs
11)	Their tv remotes were not working. I had to buy a roku app which is problematic because A) a guest may not know how to use technology and/or 2) the app must be paid for after a short trial. If you have used the trial before, you must pay to use the app.
12)	Toilet paper ran out. No extras, or paper towel.
13)	Very few plates, bowls, etc.
14)	Pictures are purposefully misleading. Take a look. It looks like there are 2 rooms with a view or 2 similar rooms (even if one does not have a view). NOPE. The vast majority of the pictures are for one room. The other is a bed they stuck in a small area and put a curtain up. Yes, one room does not have a door. The curtain is not even a black out curtain.
15)	There are no chairs in the apartment. Just a small couch with a messed-up leg. The couch issue would be fine but there were no chairs. People had to squish together on the couch and eat dinner off of a low table. Yes, there is also no dining table. Not having chairs is just the most obvious element they could have included but didn’t. i.e. we could use the chair to eat on the higher tv table, for the balcony, to chat, etc.
16)	Beds uncomfortable
Go to another suite, in the same area, with a different host. The location itself is great in Fort York. Lots of other Air BNB’s in the area.