Kelly and Mike were excellent hosts and very quick to reply. Checkin is pretty smooth as Kelly will let you in where you can retrieve keys. Toiletries were lacking considering the length of my stay and number of guests. The view is great and space is comfortable. This building is known for a large number of Airbnb guests so plan to leave a bit before check out or risk a long wait for an elevator. Our jam packed full elevator actually got stuck for an hour after we checked out.