We did not enjoy Viia's apartment very much, during our 1 week stay. It is the first time that this has happened to us since we started using airbnb around the world.
The apartment is well located in a nice and safe neighborhood that we loved, and certainly Viia has a good taste for decoration.
Despite of the good impression that one might have when looking at the photos on the webpage, the experience was not enjoyable at all.
Cleaning standards, if any, were really low: dust, fluff and sticky surfaces all over the apartment, including kitchenware, far beyond 1/2 months without maintenance. The towels we were given (in truth that we have taken from the dryer at the common laundry) had stains and one of them a big hole). The same happened with the bed sheets and with a huge cushion full of humidity and/or other stains that laid on top of the bed's pillows. We think the apartment was full of mosquitoes, spiders and spiderwebs not only because it faces the garden but because of the lack of housekeeping. On top of everything Viia includes a cleaning fee, that we have paid, during the booking process.
Regarding the pictures shown on the web, there are small changes done on the decoration to make them look better. This could seem reasonable, but is not acceptable if it affects essentials. There's not dining table as shown in the picture. In fact there's no dining table or kitchen table at all. We had to have breakfast/dinner at the coffee table at the living (after have cleaned it).
Amenities were not provided: There was not toilet roll left in the apartment and we have had to buy it.
Finally the person that came to welcome us was not helpful at all. No problem when we call him from the airport making he know that our flight got a delay and that we were arriving one hour late. But he showed us around in a poorly way (ie. it took us ages to find the ironing board and when we have made questions his reply was he wasn't sure and that we could have a look to Viia's neighborhood on the web). Despite our delay, towels weren't ready and still in the dryer.
We had also problems to locate the apartment's bell as there are 3 entries at the same building and we didn't know Viia's family name, which is on the bell.
All in all, it is a pity that with a little bit of care and hospitality standards our stay would have had another outcome. Hopefully airbnb takes note that when a cleaning fee is included, consequently it is put to good use.