Emma, Henry and family are great people. They answered all the inquiries we had. But we had a BIG issue with cleanliness. The bathroom was very dirty! It looked like it hadn't been cleaned for a long time. I couldn't take a shower without wearing sandals. Also... we didn't receive any information in the check-in, we had to ask everything. We asked for an early check-in, but they put us in a different room without even informing us about the room change. I noticed that the room was different and I asked them about it. I also had to ask about the wifi.
We were lucky that someone was in front of the house Friday night and gave us the password of the front door when we came back at night... otherwise we would probably be locked out of the house, since it was pretty late.