Pros: Ken is very responsive when contacted. We had a long drive (up from Ohio, US) and had some delays, thus, we arrived later than anticipated. When we arrived there was an issue with the parking (addressed below) and we needed to contact Ken. He responded within just a couple of minutes and helped us resolve the issue. We also had an issue with the air conditioning (also addressed below) to which he responded immediately. The house is also very clean. We were impressed with the cleanliness and this was a plus. We stayed in room # 3, which was spacious and included an armchair in addition to the queen bed, nightstand, desk, and wardrobe. The kitchen was also spacious, although we did not use it other than to get some ice. The included off street parking was also nice to have since Toronto requires visitors to purchase a parking pass to park on the street. Cons: Ken had communicated to us that we would have a parking spot reserved for us when we arrived. However, there was not enough room to park our car without the rear of it blocking the sidewalk because the car in front of us did not pull up far enough. As it was late when we arrived, this was problematic because we didn't know who the car belonged to in order to have it pulled up to make enough room for ours. Thankfully Ken responded within just a few minutes of us contacting him, but it would be better if he had the parking spots marked or otherwise indicated. The biggest issue we had was with the air conditioning. Ken has advertised that his house is air conditioned, but he has access to the thermostat blocked to his guests. Since he doesn't live at the residence, this can be problematic. The night we arrived, the temperature down stairs was 25 degrees celsius (77 degrees farhenheit) which is rather warm, but not unbearable. However, the temperature upstairs was MUCH warmer. There also wasn't a fan in the room. I had to contact Ken to ask him to turn on the air conditioner, which he responded to promptly. However, it was still really warm and I didn't notice much of a difference in the room temperature. After tossing and turning for a couple of hours I went downstairs to look at the thermostat and he had turned on the air as he indicated when I contacted him, but he only set it to 24 degrees. As it was much hotter upstairs than downstairs, this was unacceptable. I can't be certain since there was no thermostat/thermometer upstairs, but I would bet money that it was well above 27 degrees (80 degress farnheit) even after he turned on the air. The house may as well not have been air conditioned. I spent the rest of the night trying to sleep, but woke up far from having "perfect sleep" as described in his description and only slept a couple...