The host was initially very helpful when our booking was unexpectedly cancelled by Airbnb. The host worked quickly to resolve this and get our booking reinstated. However, it was following check-in that issues arose.
We discovered that only one keyfob was available for the apartment. There was no mention of this on the Airbnb listing. This was immediately a problem for me and the individual I was travelling with as we had separate plans for our stays and therefore needed flexibility. Whilst there is a keybox available this doesn't cover for all circumstances where one individual comes home early in the evening, goes to bed then the other person returns later. The host seemed disinterested in making any arrangements to cover this and nor did we have any assistance from the concierge when trying to make arrangements ourselves.
The apartment itself is in an excellent location, but there are issues. On cleanliness, hairs were found on the pillowcases in both bedrooms and the floor in the main living space appeared dusty and there were also hairs on the floor, so the inspection referenced by the host in response to other reviews posted on this issue clearly needs review.
The air temperature within the apartment wasn't comfortable. There's a portable AC unit in the main living space, though this has to be on quite high to be remotely effective and therefore is quite noisy. In the bedrooms there are fan units, though in the second bedroom this was stuck on full blast so again is noisy. The balcony door doesn't fully close (due to the fixtures associated with the portable AC unit) so lets traffic noise in.