Assem was incredibly kind and attentive. While I did not personally meet him he checked in to see how things were going, he was willing to grab extra linen if I needed it. He also provided EXCELLENT detailed instructions on access to the building, how to use and find things in the condo. It was a great experience! Also! Excellent location! Restaurants seconds from the front door, 24hour grocery store across the street, and in the heart of downtown Toronto.