The unit hadn't been cleaned properly since the last guest. Our first surprise were small insects that were swarming on the kitchen counter and floors. Then we found dirty linens (dirty boot prints) on the beds when putting our child to bed and he refused to sleep there.
The unit describes itself as luxury and bespoke. This is creative advertising extraordinaire. The unit is basic. It is far from luxury in every way. Bespoke is a word used by lawyers – not a helpful description for people who want a clean and hygienic Airbnb.
This host’s interaction skills are a real concern. The host never responded to our messages (also sent on the Airbnb portal) about the insects or the dirty sheets during my two week booking, no communication from the host whatsoever, just took our money for the stay and provided a terrible experience in return. This is not what I expect with Airbnb.
We needed a location near the Toronto hospitals to deal with a family member having catastrophic surgery. What I did not anticipate was a catastrophically-bad Airbnb experience.
Other concerns:
•	You need to walk up several steep flights of stairs to get to the attic for this unit.
•	The outside door is off an alley near an empty large parking lot. We were not comfortable using this at night.
•	The internet was slow (but it worked enough for email to the host about the insects and dirty sheets in the unit).
•	There is a TV, but it does not work as promised. The House guide had no information on how to access Netflix account. It said that it was pre-programed, but it did not work.
•	Toronto can be cold in winter; This Airbnb does not allow guests to make heating adjustments at all. The host controls the heat remotely. Not what I expected in a luxury unit.
I have had almost entirely great Airbnb experiences. I would have to rate this as my worst Airbnb experience ever. I could never recommend this unit to anyone.