Kristy was quick to answer any of my questions before and during the trip, either through AirBnB or by text message. She was very understanding when we got lost/stuck in traffic and thus checked in later than planned. The apartment is very clean! On our first day, even though it was 32C outside, it was very cool inside. Kristy and Mike did tell us there were extra blankets and to tell them if we were too cold, but I'd recommend bringing thick socks or slippers, as the floor itself is cold. The apartment is fairly well located, being only around 20 minutes away from downtown by streetcar/bus (which passes often). There's also a supermarket & pharmacy nearby, which is useful for mid- to long-term stays.