When we arrived we found that the room hadn’t been cleaned after the last guests because the host ‘forgot.’ There were no clean towels, a dirty kitchen, hair everywhere, false nails on side tables and a dirty bed. This would be unsettling during the best of times, let alone during a pandemic . The hosts were apologetic but their first response was to offer us the first night free and put new sheets on bed. Eventually they directed us to call Air BNB to organize alternate accommodation but the support line was unresponsive, so after two hours we had to check into a hotel at 2am. After all of this we were allowed a refund but no compensation for the inconvenience, except for the offer of a free Air BNB key chain from Air BnB. We expected Air BNB to be more helpful and for a ‘super host’ to be more reliable.