The hosts were very accommodating and very quick to respond to any questions that I had. Check-in and out was a breeze - collected and left the key with the building concierge, which made things very easy, especially as I had to leave super early in the morning for a flight. The unit was perfect. Exactly as you see in the pics. Clean, well maintained, and stocked with basic necessities (which was very much appreciated). Also, an incredibly convenient location right downtown, with easy access to everything that you might want.