Ramy was very prompt getting me information on my arrival and flexible when my arrival time changed a bit due to the time it took getting through customs at the airport. It was easy to pick up the keys and he had a sheet of paper with useful information. Although I never met Ramy in person due to my schedule, he offered to show me around the building and answer any questions I had. The apartment is in a fantastic location, within walking distance of grocery stores, restaurants, downtown sites, etc. It also has an amazing view from the 36th floor of the building!
I am also an AirBnB host so I think my standards are higher than most, but the apartment wasn't as clean and updated as I thought it would be from the pictures. None-the-less, I was pleased with the stay and couldn't have asked for a better location for the month I was in Toronto!