Pros: Lin is a great communicator. we had issue with the loud noise next room and she resolved it. she let us leave our luggage there for late pick up which was kind of her. The location is close to downtown which is convenient. Cons: The room is in the basement and its a small room. The toilet was clean but we felt itchy sleeping on the bed which is very unacceptable. The hallway entrance to the room was low ceiling therefore it was not comfortable for my husband who is tall. The wall was very very thin, we could hear everything. The entrance to the basement was not clean. It looked like a construction zone.