We had a minor problem with the air con when we arrived, but Shane was very responsive and got someone round to fix it right away. The house is within walking distance to several public transport stations so it was really convenient for us to get in and out of Toronto, though we did walk a few days too and that was awesome! For 4 people, the house was a good size, and the kitchen was fantastic. It was a great place to stay and we all really enjoyed it!