First time ive ever had to give a bad review. This was our second time staying at adams. We stayed here august in 2020 and had a great time (a few minor scratches in paint etc but over all we’re happy) so decided to come back for a girls trip. What a nightmare. To start you have to park in a alley way and leave one person with the car while another goes up into the suite to get the keys then come back down to go to parking. The fob to get into the elevators didn’t work. Tried absolutely everything. There was no service because of how far underground we were. We had to walk up all the levels with our luggage to get inside. The fob wouldn’t work to let us in the building either so luckily a security guard was able to.
I sent Adam a message about this as we were supposed to go out (and drive) that night and didn’t want to be stuck at 11pm walking up all the parking garage. He didn’t get back to us until we had already left so we had to spend money on a Uber.
In our unit we found a dirty sock in the bed (EXTREMELY dirty sock), the oven had a layer of dust on it, the flower pot on the balcony was FULL of cigarette and joint butts. It was very clear it had not been cleaned.
The extra rooms window wouldn’t open, the blinds were all torn on one side, the main rooms sliding door WOULD NOT MOVE to be shut. The blinds are paper thin so be prepared to be up as soon as the sun is as the whole unit will be bright.
We went to grab coffee in the morning and the security guard asked to see our fob since it wouldn’t work again, he checked it and said there isn’t even a chip in it for it to be able to work (when I talked to Adam originally he told me he’s certain it works and I was doing it wrong). The security guard told me that was not the case as it didn’t have a chip registered to be able to work.
When I spoke with Adam about all this he said they’ve never had issues and refuses to do anything.
I’m so disappointed as we’ve recommended this unit to so many people since our first stay. You’d think if someone has come back to stay with you you’d want to do everything to ensure they are taken care of. I also waited two weeks to write this review as I really wanted to sort it out with Adam (I asked that our cleaning fee be refunded) but he is unwilling to do anything so at this point I’m just warning others. Beautiful views but not worth it for the hassles.