Unfortunately, we did not have a smooth experience checking in to Ariana’s AirBNB. We arrived at 7 at night and realized Ariana had never provided us the code to access her AirBNB. We tried to contact her for hours to no avail and tried to contact AirBNB customer support which proved to be helpless as well. After hours of trying to get a solution we gave up at 11:30 at night and booked another AirBnb nearby that was far more expensive. We missed our dinner plans and wasted an entire night and additional money due to Ariana’s negligence.
Eventually AirBNB issued a refund for Ariana’s apartment and she reached out to us at 4 in the morning offering a free night at a later date but we are not from the Toronto area so it wouldn’t make sense for us to take the offer.
Ariana’s lack of communication forced us to waste time and money so if you are not willing to take the same risk I would suggest booking a different AirBNB.