1. Suite was a basement floor and he has never mentioned at anywhere on listing. Even on the photos, it was showing an entire detached house photo, which misleads me as customer as we thought it is not a basement floor. Moreover, there was basement options with cheaper price and more convenient location but since i didn't want to stay at basement, I have preferred this one. 2. We couldn't sleep 2 nights because of the noise from upstairs all the time that has been starting early around 7 o'clock. However, noise is not the main problem, sound isolation from upstairs was terrible, we could even hear simple walking sounds. Guests, staying upstairs has celebrated Christmas with noise and they were having high noise early in the morning.Noise might have happened but the problem was since it is a basement of an entire house, sound isolation was terrible and it was not mentioned in the booking. 3. The most important one was heating system -during the winter time in Canada-. We had no control over heating system as controller was from upstairs that we did not have access. Moreover, during the night,A/C system was cooling the room instead of heating,this has happened 3 times.It might have caused us to become sick as we are a family of 3 with 4-years old kid. We felt cold during the night. We could nev open windows so it was airless because, it is a basement. For this reasons, we are leaving one day earlier to make sure we will not wake up with A/C cooling off the room have a sleep!