I did not want to write this review, as I told Khor we could let airbnb handle the situation. Unfortunately, I see that she has left a review for me and out of fairness, I will outline the details of our stay with full transparency.
My family and I were looking for a short-term rental as we were staging our house. We found Khor's location on airbnb and booked it for a 1 month stay. We packed everything we had that we needed, filled our car to the brim and went to Khor's airbnb. Khor was responsive on her texts, accommodating on an earlier check-in, and very positive. I could understand why other guests have rated her very highly.
Upon arrival, we started unloading and moving into the basement. Our first inspection was that the washroom was clean, the bed was clean but found that the floor had a stickiness to it, and the kitchen seemed to be relatively dirty. We do NOT expect to arrive at any airbnb and it is at hotel level pristine clean, and understand that we are invited as a guest into someone's home for a short term stay. So we thought to ourselves, "Let's try to be accommodating guests and just clean a few things to get comfortable." This, was the rabbit hole to how unfortunately unsanitary the conditions were.
Fridge: We started with the fridge, where we took out each drawer to clean and found it had leftover clean-able stains from previous guests and their food.
Floor: My wife decided to wipe the floor with a Lysol wipe to see why it had this stickiness feel to it and it came out black. We kept wiping, and every single time it continuously came out black from the tiles. I then sent a note to Khor asking if she had a mop. She had one of the microfiber mops that was offered, and told me to get it from the garage. I used it on a spot, but found that it did not really work (even with one of the newer pads). I mopped, scrubbed, then checked to see if any stickiness or black would come out, and yes it did (again).
Washer/Dryer: Lint was still in the dryer machine from a previous run, and the washer had hair inside of the bleach dispenser
Laundry Sink: Also had a lot of stains did not look clean
Kitchen Chairs: Had a lot of stains & spills on it, did not look clean to sit on
Main Sleeping Area: Had a strange smell that came out from one of the areas beside the television
Please keep in mind, if we were to stay here just myself and my wife for a few nights, we would've made it work. But we have a 9 month old who is going to be crawling on the ground, touching everything and putting things in her mouth. Furthermore, we would need constantly clean her hands and knees if it is coming out black (our indoor slippers started turning black). After all of this, needing to think about baby, our dinner, how unsuccessful in cleaning we were plus realizing we would need to "live" here for 1 month, I decided to just try and have a conversation with Khor outside to see if we could have a resolution.
Khor was quick and prompt, and when I told her of the conditions she claimed that she had a cleaner the week before. I told her that unfortunately that person did not do a very good job if that was the case, and offered to show her the state of the cleanliness. She declined, and said she believed me and that was not need.
She proceeded to offer covering the cost of a cleaner, but required that I had to source one. I did not think that was being accountable or accommodating, when it should've been cleaned in the first place. The second option she had was to knock off some dollars from the stay. Money was not the problem we had, it was the sanity conditions. The third option was to offer her daughter's photography carpeted area, which appeared to be cleaner, but we could only see from outside looking in. Furthermore, she claimed that dirt is good for children and their immune system. While I do agree with that, we had basic expectations for cleanliness. She also communicated on how it was recently renovated, other guests didn't have a problem, and that I should've checked out the place before booking (which I respect + accept that feedback).
After our entire experience, we just could not trust the sanitary conditions and made a decision to re-pack everything into our car and leave. You can imagine, a 9 month old baby, all our stuff, our little dog, we were ready to stay for a month. This was extremely inconvenient, and we did NOT want to do this. If the floors, kitchen, furniture was in this unsanitary state, we haven't even looked into all of the other furniture in the house to inspect and feel comfortable / safe especially during COVID.
I hope that Khor takes this feedback and does a deep cleaning for the basement, and would also recommend removing the extra amount of furniture (as every item requires cleaning and that drives up costs). The pictures are misleading to the state that we experienced. Furthermore, if your guest is concerned with the cleanliness state of your unit, you should take it upon yourself to clean the unit or hire someone immediately without expecting the guest to source a cleaner. The fact that upon arrival we were attempting to clean the place is a red flag. All of my previous airbnb experiences have never been like this from a sanitary level.