Mixed experience during a 4-week rental for my mom. Nice building and nice condo. Check-in was not the best as the cleaning crew was not done until close to 6 p.m. (though Mark did allow my mom to drop off her bags in the meantime). They seemed to have a lot of work to do because it was a post-renovation cleaning. Also, the bathroom was newly renovated but didn't have a door for a few days of my mom's stay. We definitely wished we knew this in advance but it was resolved.
The building doesn't allow short term rentals and that created an awkward situation when my mom arranged for a Purolator delivery as they have a policy of not accepting packages for people who are not registered long-term tenants.
The condo was missing some key essentials (toilet paper, paper towel, kitchen towels). Mark eventually dropped off these items when we brought it to his attention but it would have been nice to come to a guest-ready suite as she had to get her own supply for a couple of days. However, I suspect they just didn't have time to get the place ready after the renovation.
Mark was accessible and helpful in trying to resolve issues we brought up.