Gustavo was very quick to respond to my last minute request to book his property. He sent very detailed e-mails outlining public transit and a list of things to do in the area. Gustavo went as far as to leave discount coupons for the kids for various activities throughout the GTA. Gustavo was away on vacation during my stay but made sure we had cell phone contact with both him and his wife and were very quick to respond to our questions. Access to the home was exactly as described and seamless. The home was beautiful and well decorated with all the amenities of, home minus A/C but was a non issue with the availability of fans in each room and the electronic skylight located on the second floor. The neighborhood was surprisingly quiet despite it's close proximity to down town Toronto. It felt more like I was in the country than in the middle of a city as I was able to sit on the deck in the evening in piece and quiet while enjoying with a nice cup of coffee. Overall my first experience of renting someones full home for vacation purposes was A+ and this can be directly attributed to our hosts. Highly recommend anyone give this place a try, you will not be disappointed.