The suite was great, however, I am extremely disappointed with the communication with the host and Guest services.
First of all, I indicated directly that I wanted parking. However, the guest services team did not allocate a parking spot until I made various phone calls asking for parking. My check in instructions did not contain the lockbox code to get my keys, and again, I had to make a bunch of phone calls to finally get it.
After arriving in the suite, the WiFi password was not provided to me as described either UNTIL I made more phone calls just to ask for it.
When we were ready to checkout, I didn’t get any checkout instructions (lockbox code and etc) until I called Guest services to ask for it. The provided instructions also were inaccurate, which made the checkout experience incredibly unpleasant.
Although the suite was great and the building had nice amenities, I am extremely disappointed with the service. Furthermore, the host started to respond to messages very slowly after I made my payment.