Amenities promised were conveniently “closed” during our 4 day stay.
Average Elevator wait time was 15 minutes....
Just ensure your not staying here during a high volume weekend or when there is a highly publicized event ...specifically one that has a high demographic of non Europeans as they seemed to purposely close the amenities due to the large influx of people of color...
To add evidence to this claim... the concierge claimed the “pool” was closed for maintenance..yet they also made it a point to drain the jacuzzi.... We found that quite interesting as they only expressed the pool to have these mysterious “maintenance” issues.... that lasted from Friday to Tuesday which were the exact dates of both Caribana and OVO fest....