Cher was great to communicate with before the trip. Our late arrival was no problem and graciously accommodated. There were even little pastries waiting for us upon arrival. The two main beds were really comfortable (didn't use the pull-out)! The place was clean and well appointed. It has a really great vibe, lovely and fun furnishings and feels like a home away from home. The linens and bedding were so cozy and lovely. And there were even some toys, games and books which worked so well for our 8 yr old daughter. One of our favorite things was the location. We could walk to all sorts of shops and restaurants within just minutes - we didn't need a car. Loved exploring Kensington Markets and would go back to Cher's place again any time!