We did not see much of our host because she is a young professional (like ourselves) and we stayed on a weeknight, but she was very kind when I spoke to her. Although we did not see much of her, her communication was always prompt and check in was a breeze. The condo itself is in a beautiful new high-rise building and has a balcony with a nice city view. The location, right by Union Station, the CN Tower, and Rogers Center made it easy to get around and do the things we wanted to do! The condo is kept tidy and all the furnishings are modern. I would definitely recommend!