Ginelle’s home is decent, and she made efforts to set us up comfortably, but it is unfortunate that our stay ended SO poorly as it had good potential.
A major issue occurred where the keypad stopped working on the door which caused issues throughout the day and then ultimately left us locked out overnight. After trying numerous solutions to resolve the issue and to contact the host we waited hours in the snow and cold, and had to find somewhere safe to sleep. By that hour our options were limited and very expensive.
A few details we encourage the host to address:
- please find a more reliable locking system (we messaged you with a few recommendations to help)
- Clarify the parking spot - perhaps add a photo of it as it is very unclear.
- Please consider safety around the indoor stairs- without a railing or wall on the left side they are dangerous, especially with children and others with mobility issues
- There was extremely limited toilet paper, hand soap, and cutlery- for 4 adults it wasn’t ideal!
Finally- Please offer the same kindness and patience that we offered you, to your future guests. It was so disheartening to be gentle and kind to you -especially given your personal matters to attend to- only to have you tell us that being locked out overnight, in an unfamiliar city, with snow and freezing temperatures, and individuals with serious health conditions - was all simply a “minor inconvenience”.
I am grateful that my friend slept safely despite not having access to her sleep apnea machine, locked in your house. I am grateful that my other friend had only minimal medical complications when unable to access the daily medication she requires. I am grateful that this “minor inconvenience” will not happen again with us at your home- as we will not ever be returning.