!!COVID-19!!TERRIBLE COMMUNICATION!!
Myself and my nursing student colleague are beyond frustrated and upset that we were told by Louis that he would give us a refund for our entire trip and then he denied us for it. And then he did not answer our messages after this. I understand that everyone is going through a hard time right now, as are we, and it is never an excuse to be a bad person. We are students who were coming to Toronto on our own dollar to get a VISA in order to study abroad in Norway in September and the Vancouver embassy had closed a month prior to our acceptance. We booked everything prior to COVID hitting Canada and there being any travel restrictions in place. We paid full price for a flights, which we also did not get back, and for this Airbnb. Shortly after booking our trip the news hit the nation that travel would be banned and we were also told our study abroad was cancelled. Upon this devastation we felt hopeful as Louis had said we could cancel since he understood these were unprecedented times. When we went through to cancel (that same day), Louis ended up declining our request, so we followed up and received no answer. As students with debt this is a big hit for us. Also, this is simply disrespectful to healthcare workers as while Louis pocketed our money this week, both myself and my peer worked at employed student nurses on the frontlines in Vancouver. I hope Louis reflects on this and quite honestly I believe we deserve an apology, if not a refund.