I've been using Airbnb for several years, and never had a negative experience with both the site and the nice renters i had the pleasure of meeting - untill this happened. Unfortunately, the flat was below normal and basic cleanliness standarts regarding the apt, it's odor, the linen, the towels, the furniture. Not at all renovated as published, with electric items of very poor quality and age - which doesn't mach the price we paid.
Sam, the person who rented the place, promised to arrange cleaning the apt, but kept delaying that, making different excuses each time. We started in good faith, but after realizing he might not keep his promises - we came to agree with him that we would leave his flat (after only one night) and he would give us a refund for the rest of the nights not spent there. To make a long story short, our instincts were correct, since untill now he is denying he gave us such a promise - even though we have it in writing - and refuses to refund us. I only elaborate for the Airbnb users community:
i thought you needed to know this before making a desicion.