Vitaly was very kind when we booked and gave detailed instructions for check in. However, when we arrived we could not reach him and his messages didn't come through to us so we were unaware that his mother was there to check us in and left before we arrived. As Vitaly was not answering our calls and messages and we didn't have his mother's contact details, we had to find a hotel.
To his credit, once Vitaly did reach us he gave us the opportunity to stay a night longer and when we declined he was happy to give us a full refund.