I want to start off the review with the positives:
The apartment was clean, it was a 5 minute walk from Scotiabank Arena, and the hosts were fairly quick to respond.
Now, for all the bad:
1. The check-in process was a nightmare because they did not give our name before my wife and I arrived, so it took an extra 15-20 minutes to check in. Eventually, after we figured things out with the front desk, they said it was a common occurrence that the hosts forget to give names of guests checking in.
2. The place is absolutely beat up. There were marks over nearly every wall, and the place looked used and abused. The bathroom is clearly having ventilation issues because of damages you could see in the bathroom. The ottoman in the living room in particular looked cheap and covered in lots of stains. The kitchen cabinets looked like they were peeling as well.
3. The towels were the cheapest of the cheap. They were paper thin and felt terrible. Between the shabby appearance of the apartment and the cut corners, it felt emblematic of a host who is just trying to do the bare minimum in terms of what they provide.
4. Worst of all, the window was broken before they got there, and it was never fixed over the two days we were there. In fairness to them, they had someone from the front desk try to fix it, but after a lackluster attempt to fix it, the front desk person threw their hands up and gave up. The day after they said they sent someone to work on the room, but when we got back, the window was still broken. Because of this, every night we had to listen to Toronto ambulances and police cars every night while we were trying to sleep. Luckily it was during a time of the year with good weather because I couldn’t imagine how miserable we would be if we had to deal with bad weather as well as the outside noises.
Ultimately, it was just a really negative experience, and I wouldn’t stay here again.