Sanam was away during my stay and had a person helping out locally. They were both helpful and responsive, but this did create a few issues.
There were also a number of issues with my stay that I wouldn't say were huge, but there were a number of them.
I wasn't given proper entry instructions in advance of my arrival. There is a hook on the other side of the gate leading to the entry to the basement apartment that I was unable to reach, so I had to leave the gate open everytime I went out.
I arrived in the evening and there was no wifi information in the apartment, the local contact didn't have the information, but she ended up calling the upstairs guest and asking him for it.
When new guests arrived to the upstairs apartment it maxxed out the Netflix account, but this was resolved a few hours after bringing it to the hosts attention. However, when I initially messaged the local contact, I was told I should go knock on the door of the upstairs apartment and work out a schedule with the other guests to watch Netlfix.
On arrival, there was one tiny pan and one tiny lidless pot, but no cooking utensils, cutting board, or even coffee cups. This was partially my mistake as while the listing said it had a kitchen space where you can cook, it did not say cooking equipment provided (which I do think is misleading). However, when I contacted the hosts they did seek to rectify this by giving me money to buy some things at the Dollar Store.
Voices and footsteps carry from the upstairs to the basement. The shared laundry is also in the basement in a separate area, but it's very loud, and there were some guests who decided to run the dryer until 1:30am.
Overall, I don't think it's a bad place to stay, but it's overpriced for what you get.