We met two other couples in Toronto for a 2 day reunion of sorts (we hadn't seen on couple for many years.)
Linda had advised us well in advance of the "check-in procedure" with the lock-box and furthermore gave us plenty of advance notice that while she would be travelling on business in Europe on the day of our arrival, and left us with the name of a very capable associate at her nearby store to assist us with any issues. We all thoroughly enjoyed the experience, and found absolutely nothing wanting in our stay.