We had a terrible stay here. The location and views are great but it is an awful property. It was generally dirty with stuff left in the fridge and cupboards and when we arrived after 18 hours travelling we had to unload other people’s tequila shot glasses along with lots of things out of the dishwasher. Everyone got v little sleep in the bedroom with blinds that do not block out any light at all and is v noisy from the road . The other bed is rock hard and has noise from the trains. We tried to have a shower in the morning but the bath filled up with water so we had to remove a thick plug of hairs that was preventing it draining with our bare hands. Later I went to re-make the bed as the thin, old sheets had popped off as the elastic had gone and underneath was a big brown stain of bodily fluids that had gone through to the mattress. Rather than deal with it before we arrived a sheet was just put over the stain to hide it. We wanted to leave but due to being there to attend a wedding, we didn’t have time to find a hotel room with no prior notice. The host came to replace the mattress protecter and put the stained one in a cupboard but it was horrible sleeping there. I also told the host how the place was generally grubby but nothing was done about this. Throughout the building there are also aggressive signs everywhere saying short term lets are not allowed so we were made to feel uncomfortable throughout the stay. Without having been provided with directions, we could not ask the desk staff for help finding to the gym and other facilities. The towels provided were threadbare and thin, the valence on the bed was ripped, dirty and burnt which makes us question how this could possible be described as a luxury let.
We made a complaint to the host with all the problems we had, providing pictorial evidence at the end of the few days and he just ignored us. You can’t post pics on here but if you could no one would book this place. It ruined our trip to Toronto and we couldn’t wait to leave.