Nick and Nena were prompt in replying to emails. The location was good for transit options, trolley or subway. The trolley stops right outside their place. In under half an hour you can be in downtown Toronto. Their place was very clean, quiet and private. A great place to stay when the temperature soars and the humidity was high. I really appreciated being able to use their washer and dryer. The only concern I had was the steep narrow stairs down to the suite. I slid my suitcase down the stairs when I arrived and when I left I emptied it out part way and packed it once I was on the main floor. So if you come with a couple heavy suitcases be forewarned. I had to ask for extra pillows and Nena came right over with 2 more better quality pillows.