Joan was an outstanding host. We had a small problem with the elevator in the building and when I notified her of the issue she immediately responded that maintenance team would be working on the issue directly. They in fact did do so. The flat was also well appointed and very clean. That is a critical requirement for me staying at a place. So I want to confirm that Joan does insure it is quite clean. The location is in the heart of the Financial District of Toronto, so it was perfect for my business dealings. Thank you Joan.