Annette communicated very well. Her instructions for check in were easy and clear. The place was in the perfect location to what I needed while attending a convention in the Toronto Metro Convention centre just a block away. The apartment itself is very roomy and you don't feel like your cramped in a small place even though your in Downtown Toronto. There is pretty much everything you need in the apartment whether it was for short or long-term. Would definitely go back there for my next business trip