I've been using airbnb since 2015 and I've never written a negative review. Unfortunately I had a terrible experience staying at Rachel's place. My partner and I booked the flat to stay in the night he arrived from Scotland to meet my friends for the first time. Three minutes before check-in time I received a message from Rachel notifying me that there was no running water in the building until 8pm. She did not apologize or offer an alternative or partial refund. When we arrived at the property the check-in did not work as described. We buzzed three times to no avail. We then had to sneak in the building and carry our luggage up the stairs because we could not use the escalator without having been buzzed in. Upon entering the flat, we noticed that the main entrance lights were not working and that there was a sign on the dishwasher explaining that it too was broken. All this to say, I do not feel the price fair, nor was the communication up to standard. We ended up going to dinner having not showered. Furthermore, Rachel refused to acknowledge or take responsibility for these issues when I raised it with her after our stay. I will say that the flat is very well located and that, if it were kept in good condition, it would be a great place to stay in the city.