Erin was extremely helpful in our pre-trip planning providing us with ideas on restaurants and things to see in Toronto. We didn't see Erin when we arrived but we were in regular communications with her as we made our way into the city. She was helpful in explaining how to access her unit and that she would be available later in the evening to discuss any plans. She had lots of information available on touring Toronto, in-city transportation, sightseeing tours, restaurants which was extremely helpful since we were on a short stay. The location of her home is great for visiting the waterfront, Rogers Centre and the CN Tower. Great stay!!!