Ana and Harry were in communication with me from the very beginning. They provided my group with all necessary information to have a successful stay. Even down to the parking permit which they printed for us and allowed us to pay for it upon arrival. Check-in and check-out went very smoothly. We only had the opportunity to meet Ana. She is friendly and personable. Their home was clean and looks just like the pictures. Towels, wash cloths, face towels, toilet paper, washer and dryer were provided, though we did not utilize the latter. The two balconies were definitely a plus. Great for pictures and hanging out. I would not recommend this apartment to someone who has trouble climbing tall steps; as there are two sets of them (One to the 1st floor and another to get to the 2nd floor) We were definitely pleased with our stay and would absolutely book with Ana and Harry again!