Communicating with Elaine was very easy, she was responsive and willing to accommodate to my request to leave my luggage early. The location of the apartment was exactly what I needed, but Elaine needs to do a better job at cleaning the place (maybe hiring a professional cleaning person) and equipping the apartment with basic things such as towels. Even though the apartment was gorgeous, I could not enjoy my stay very much due to the fact that it was not clean or neat and it smelled a bit.