This spot is in a safe building a nice location and a modern designed home away from home.
I do feel Sonder could improve on the communication and coordination side of things.
Our reservation was accepted for the same day that we were checking in. But, after multiple follow ups online for the check in details, we were not able to get help until showing up at the condo building and looking for someone to help us. We just by fluke happened to see someone in the lobby who was with the company - he was very helpful.
In addition there were not any blankets for the pull out sofa which we were using.
I borrowed blankets from a friend in the city. Similarly on the note about communication, 2 days before check out I reached out to ask if we could leave the blankets in a box with concierge in case our friend couldn’t pick them back up before we checked out. No response was received before we checked out.
Aside from the poor communication and lack of additional blankets, the people we did get in touch with were very friendly and helpful and the place is beautiful, in a good location in the city, easy to access with a pin code, etc.
My only advice would be not to do same day bookings, and to make sure you have everything you need in the unit before the person who assists you leaves.