Michael and his parents were very good hosts. Our only contact with them was at the beginning of the stay when we had an issue with the TV. They remedied it right away (within the hour) by showing up with a brand new TV as well as a rug for the living room. We had no issues for the rest of the stay and no complaints about the unit. The unit is perfect for a small family and the location is great; right on the subway line and walking distance to College Street.