I hate leaving negative reviews. The only reason I am doing this now is to make sure it doesn’t happen to any other guest. I arrived late evening around 9 pm to check in and I did check in as per the guidelines on the Airbnb account. The room was filthy, not ready for the guest, I took some pictures of the conditions of the room and got out.
She texted me to wait outside, waited for 15-20 minutes before she came and started cleaning. I couldn’t wait any longer after an exhausting day at work.
I waited on the drive way a total of 45 minutes, then I left. I heard back from her after 55 minutes saying the room is ready ? !!!🥹😳. There are lot of things wrong here, quick cleaning of the room after a guest checkouts is unacceptable, the room should have been ready at 3 pm as per the check in time, she didn’t keep me posted if she was going into clean the room, making guest wait in the drive way for 55 minutes is terrible hospitality.
Hope this never happens again and take good care of guest.