The reason for a poor rating is that the pictures did not reflect reality. We arrived to check in 3pm but had to come back due to drywall repairs which resulted in dust everywhere and the smell of wet drywall paste. Ricardo was quick to respond to requests for toilet paper and dish soap. The next morning we explained to Ricardo that the place was not liveable which he understood. Our suggestions Helen & Ricardo were to update and maintain their online pictures and ensure the place is ready in advance for renters.