This was probably the worst experience we have had with an Air Bnb to date (and we stay at them often, sometimes monthly). We arrived to find that there wasn't even soap left for us in the bathrooms, no extra supplies like paper towel, garbage bags, etc. The heat downstairs barely worked (my mom slept downstairs and woke up freezing cold and could barely sleep). Arrived to find several light bulbs burnt out in the house so some rooms had zero light. There was no weather seal from the garage door that is attached to the living room which is a safety hazard and there were batteries hanging out of the smoke alarm in the main floor, when we tried to put them back in it beeped non-stop so clearly was broken. When I messaged Alexis with all the things we had issues with she started to respond less often and seem annoyed at us for asking for things that should have been provided or dealt with before we arrived, sometimes didn't even get back to us. Then without any notice they cancelled our next reservation with no explanation (said we weren't a good fit - whatever that means), even though they knew we were travelling for treatments for our 3 year old son and needed a place to stay. Very disheartening and an overall bad experience. I would not recommend unfortunately.