Kenny and Thomas are very good hosts. They have always been ready to address any issue quickly.
My wife and I had some cleanings issues in the common areas, but it was because of some other guests. Unfortunately, when you are sharing accommodation, you are subjected to this type of things. It is crazy to imagine how some people don´t care about hygiene!
However, the cleaning staff has been prompt to keep the place as clean as possible.
One issue that they need to improve is the temperature in the basement. The living room and bedroom are very cold. Kenny solved this question giving us a mobile heater.