Robert’s house is really nice and is a large place in a great location, with access to Toronto via Sherbourne station. We booked the place for an extended stay. Unfortunately we (myself, a work colleague and his wife) didn’t have a great experience with Robert’s attitude and management of his AirBNB, so unfortunately I write my first negative review. This review represents the three guests.
There were pests (bees/wasps) nesting in the patio area. My work mate identified the location of one nest, which he reported to Robert (via his girlfriend). In this first instance, Robert did arrange a pest controller, however it was night time so the pest controller couldn’t investigate for more nests. The next day, when we went to use the patio, there were still many bees and/or wasps so couldn’t use it. We contacted Robert again but he wasn’t prepared to have the pest controller come again, his response was “you can contact pest control to do a search of the area, if they find anything I will reimburse the cost” - putting the onus on us. We found this response unacceptable as it’s his property and it was a safety and comfort concern. We further tried to provide evidence of an issue but Robert rejected it was actually a problem and inferring that we were creating problems for our own gain.
Secondly, what is listed as a ‘laptop friendly’ desk/chair provided is very uncomfortable. Two of us staying are software developers and wouldn’t consider this a comfortable or ergonomic working space. My work mate asked Robert in person if he’d provide something better, to which he responded positively, however he didn’t provide anything,.
Thirdly, while the listing current lists 2 bathrooms its actually 1.5 bathrooms. The bathroom on the lower level is only a toilet and basin and this is not currently pictured in the listing.
An overall disappointing experience which could have been perfect if the host’s attitude had been better and the above issues had been dealt with.