Check-in was super easy. Amber was very responsive to all of my questions, and went out of her way to make it a comfortable stay for me. I knew from a previous review that the mattress was very firm, but it was even more firm than I expected. Amber purchased a foam mattress topper for the bed, and that helped a lot.
The location is fantastic, right in the middle of Chinatown and easy walking or public transit to get around the city very easily. Nice view of the CN tower from the balcony.
My only very minor complaint (so minor that I can't even justify removing a star) is the lack of artwork or some kind of decoration on the walls. There is a lot of white, blank walls, and it would be nicer if there were some decoration. But I didn't spend a ton of time in the unit, and it certainly didn't detract from the functionality.