Susan was very quick to responses, and very flexible as I needed an early check in. The photos make the apartment not look as big so when I arrived but it was very cozy and spacious. The apartment is very well designed, minimalistic, modern and up to date and it was really clean when I arrived. Felt very safe and the self-check in and keypad was nice and easy. The bed was a bit springy so it wasn't the most comfortable bed I've slept on but it was good for a one night stay. Wonderful shower and nice that there is a blowdryer as well for you to use. I would recommend to stay at this place if you are travelling to Toronto, location is perfect because it's in the city but on a quiet residential road so you can get a lot of rest.