I recently stayed at Rosanne’s place for 14 days upon my return to Canada from abroad.
Overall, the one-bedroom apartment was a decent place to self isolate. However, there were some issues I encountered that prospective guests should be made aware of.
When I communicated said issues to Rosanne (instead of apologising) excuses were made. Rosanne could not enter the apartment to rectify the issues, as I was quarantining (which was totally understandable). However, I expected better from her as a Superhost. I’ve stayed at Airbnb properties the world over and have always had excellent experiences. This was the first time in 5 years that I had an experience where I felt it important to highlight the shortcomings in the hope that the host would get it right for future guests.
But first, the positives:
1. Quiet neighbourhood.
2. Great location — in close proximity to lots of great restaurants, grocery stores, public transport and to downtown.
3. The semi-private seating area located just outside of the apartment is charming. It’s a great place to hang-out when the weather is warm.
4. The one bedroom unit itself is spacious and well equipped.
5. The towels in the bathroom were plush and comfortable. So too, were the linens and the bed.
6. Stable WiFi.
Areas for improvement:
1. Cleanliness - the apartment wasn’t as clean as it should have been.
* The area around the windowsills in both the living room and bedroom was dirty.
* Somehow a heap of what appeared to be “sand” found its way around the drain hole in the shower.
* There was dirt on several of the barstools in the living room area.
* I understand that pets are allowed in the unit, and I certainly have no problem with that. However, there was an unacceptable amount of pet hair on the couch and cushions.
* Similar to another reviewer, I also experienced cobwebs. They were all over the large artificial plant directly opposite the bathroom and along the wall outside of the bathroom.
2. During my stay in September, there were several days where it was very sunny outside. However, the apartment itself didn’t receive much natural sunlight (much less than the photos in the online listing). As a result, it was cold inside the apartment and turning on the heat function on the AC unit in the living room only had the effect of drying out the air inside the apartment.
3. On several occasions, Rosanne sent me messages via the Airbnb app to which I responded, but to which she did not respond in kind. There were two times that she /her husband just turned up at the apartment without asking if I was available or if it was a good time for them to pop in for whatever reason. That level of communication and customer service is really important, especially since the unit is listed as an Airbnb Plus apartment.
This review is meant in good faith and I hope that the issues listed are rectified for the enjoyment of future guests.