This was a rather odd Airbnb experience for my friend and I. We did LOVE the location, and the apartment was mostly clean. It served its purpose as a place for us to crash, while attending a concert at the Air Canada Center.
However, we had MAJOR issues just trying to get into the apartment, and finding the key fob. We spent about 2 hours upon our arrival, just trying to get into the correct apartment, and then to find the key fob so as to lock our belongings in the apartment while we were away. The Airbnb app displays Sarah's instructions in a multi-layered fashion, which requires the user to scroll across to view her pictures, AS WELL AS DOWN to view the written instructions. I have never experienced this before, and it was not intuitive. When we tried to contact Sarah about this issue, we were first unable to reach her. Finally we decided to call instead of messaging. When we did reach Sarah, she seemed unable to help us figure out the situation. She suggested that we go to a different desk to obtain the key... and then directed us to a whole different entrance outside on a bike rack. The information kept changing, and she never once told us that the information was there in an odd place on the app. It seems like the problem would have been easy to fix, but there seemed to be a severe communication barrier going on. I'm not sure if she owns a lot of properties or what the issue was. When we finally put all the pieces together, it seemed like something that could have easily been solved within 2 minutes, with one short text. It was a lot of stress and unnecessary time wasted on a short trip.
We also had to finish drying our own sheets and towels, as they were left damp in the dryer. There were no directions or help with this either. We just poked around until we figured out what made sense.
The space itself is mostly clean and such a great location. It was truly unfortunate how difficult the communication piece was. Something that should have been simple and stress free became a 2 hour debacle. Something I have never experienced on Airbnb before. There seemed to be many Airbnb options within that very same building. If we choose to see a concert at Air Canada again, we might choose the same building, but not the same host.