Billy communicated with me much more frequent than any other hosts that I have stayed, which I am very appreciated since it does feel like someone cares about you other than your money. My room was on the ground floor and there were more rooms upstairs. Room was clean and quiet, a free bottle of water with towels were placed on the bed. Shampoo and bodywash were provided as promised. The only inconvenience in my room was that the swich of the light was placed outside the room, but probably nothing can be done about that. Overall it was a nice stay, definitely add to my favorite in Toronto!