So, this is listed as a nice Covid cleaned space with a host that has a decent new but reputable rating. We arrived to a condo that was 30 degrees Celsius, tried runny AC, (which made a loud rattling noise) only to find the AC isn’t available at the moment and we should just open the patio door. Other things to note, broken lights, 10 or more hairs in the bed, as well as some sort of weird red spot and the sheet, literal mold in the dishes, dirty pan in the oven with icing on it. The sink can barely handle being on to wash them after using the rental, the grout in the shower is brownish grey dirty color with peeks of white clean grout peeking through, blood stains on bedroom carpet?, broken vertical blinds, broken toliet paper holder, broken picked up at self check in(now host wants to charge us for the broken fob). It was just not cleaned, covid or not. However, Don’t tell me you checked and made sure it was up to good and basic standards of cleanliness, to then tell me the cleaner took a picture to send to you. The host robotic and mechanical responses seem redundant or done on auto pilot. Asked for a refund as the space, parking, etc were so incredibly abundant. They refused and said none of these things are vailed reasons to offer a token of apology with a discount, it just after the 6th text about the grow or broken things, something would have been offered to compensate for leaving the condo cleaner then when we arrived. I just felt scammed. (Be prepared that the hosts may respond to this review. Bring up things that were discussed or should have been, and specify all the things they felt they did right and we did wrong and they are always trying to learn and be better for all the guests in the future . I get it, but it’s just not what is being advertised and it should be owned up to it.) AirBnB gave us a huge refund without hesitation. (I may have spelled things wrong or used the wrong grammar, but just don’t feel like spending anymore time on these people.