I do not recommend this rental unit. When I first enquired about it, Joby was very helpful and communicative. I was excited that we had found a good rental for our 7 day visit to Toronto based on my interaction with him. However, when we got there, the unit had issues which to me, were unacceptable for the price we paid.
- the bath tub did not have a faucet, just a bare pipe sticking out of the wall
- the vanity door hinge was broken so it was unusable
- the sofa bed sheets were mismatched and ratty, the top sheet was only a twin size, the pillow was old, the blanket was more a large fuzzy throw than a real blanket
- the bedroom window knob was broken and had to be opened manually, then had to go outside on the deck to push it closed
- there were other things like this which I won’t list but to say, the host did not pay attention to the details to make our stay a pleasant one.
The host pointed out most of these issues during the check in with my sister (she arrived first) but failed to realize that just pointing them out and telling us the work around, didn’t make them all okay. When I contacted Joby the next day to tell him of my disappointment, he told me that these just happened after the last rental and they did not have time to fix them. We later found a review from early 2021 which said that there was no faucet in the bath tub.
I felt that the host just wanted to collect good money for a subpar unit. If he was actually thinking about his clients, he would have told us about these deficiencies before we rented it so that we could decide if we could live with them or not. I did not want to spent my precious holiday time talking to him about his excuses/lies and stopped communicating with him.