Nataliya was a great host! Although we did not get to meet her, she was very prompt with her replies if we needed anything. the instructions were very straight forward and helpful to finding the keys and parking to the apartment. One of the elevators was down when we were there so we had to take the stairs a couple times if we didn't want to wait in line but, other then that it went smoothly! Would recommend it to anyone looking for a stay downtown!