It was amazing from the beginning. She gave us a grand tour of alllll the facilities and thing we could do WITHIN the building (pool table, swimming, gym, etc), it was a shame I was only staying 1 night. She was also incredibly flexible and accommodating (I asked for more water bottles and they let us check-out in the evening). Would definitely come back and stay again next time!! Quite possibly the best Airbnb experience I've had.