We booked the room a few months in advance and said we'd be arriving between 4-6pm. We got there around 6:30pm due to a late flight. Mona said she was there earlier but had to leave for an event. When we got there, there were no sheets on the bed or towels in the room. We went out for dinner and when we got back around 10pm there were still no sheets or towels. We waited until about 11:30pm before there were any clean sheets. We had to leave at 6am the next morning, so this was really inconvenient and kind of hard to believe we paid $65 for a room that wasn't even ready till almost midnight when we said we'd be there at 4pm. What made it all much worse--there was a fire alarm that went off for about 30 minutes at 2am. So on top of not getting to bed on time because the room wasn't ready, we were woken up and had to listen to a fire alarm for 30 minutes in the middle of the night. This was out of her control obviously--but it was much worse because we weren't able to go to bed till midnight.