Serena is great! Out of all the things that went wrong with my trip Serena and her stay was not one of them. Apparently a blizzard came in right before I arrived in Toronto so it was snowing for the days I was there. Serena is super fast and responsive. The apartment is just as described. With sufficient towels and sheets. Due to the cold we stayed in a little more than originally planned but it was very enjoyable. The fact we could adjust the air conditioning in unit was a major plus for the cold nights. Overall it was a good experience and Serena was amazing to let us hold our bags the last day due to our late flight. I definitely recommend this location it’s right in the middle of all the major attractions.