I have taken a few days after our trip to reflect and cool my emotions before writing this review. I wanted to do it with a cool head, as I was very irritsble on our early checkout. At first, the condo was small but nice. Until we noticed the dirt smudges on the walls, dirty windows, baseboards and light switches. Then, the shower head sprayed water all over the ceiling, walls and mirror. We told the owners and they told us to make sure the curtain was completely closed. Duh, of course we did, that was not the issue. The shower head was faulty. We ended up showering in the pool area to prevent water damage in the condo. Then there was a huge water leak from 4 floors above and the owners of the unit were very cold about the whole situation. We messaged them with updates, the building manager showing up at 1130pm to take pictures, the contractors coming in at 8pm to set up 5 HUGE industrial fans and ya being told by the owners that we will be liable if we turn them off in order to sleep and then ankur showing up after 10pm to enforce this. We have 2 young sons and one was sick. We needed sleep but none of us got it. The owners, shweta and Ankur, would reply to my messages without telling me which one of them was responding. They were sometimes angry and would throw out accusations. They told us to find alternate arrangements and were very rude. I spend hours on the phone, chasing airbnb support staff and trying to find a new place to stay. This was our first ever family trip and it turned into a nightmare pretty quickly. Shweta and Ankur showed only interest in the unit and no care for us. I understand that the leak was in nowhere their fault but how they dealt with it was horrific. I will only ever book an airbnb with a super host from now on as these owners are not that. I am so disappointed in this whole experience. I have pictures, screen shots and videos to prove this all.