Karen was a good host, and extremely quick to respond. My mother and her boyfriend had the place for a week while they find work/living accommodation in the city. Basement had some small issues with water leak, and was a bit cold as winter temperatures were creeping by. However those issues were fixed as soon as we contacted Karen. The place is nicely decorated and very homy. Some spots have a lowered ceiling so just watch your head if you are a bit tall!