Anna is very kind and respectful. The house is very nice and clean just as you can see in the pictures, but the room is in the basement and is a little bit cold, however Anna let us use the heating. We have rented the room for two weeks but because of an accident we missed our flight and we were obliged to reduce our trip to just one week. As stated, the cancellation was strict and there was no refund but Anna proposed us (2 adults and 2 kids) to buy the bread and the milk in the morning instead (in fact at first she offered to pick us up at the airport and to take us back to the airport so we can save money, we said that for the arrival it risks to take time and she may wait for long time and so we refused, for departure she told us that she can't do it because of her children and she dropped us at the metro station).