Well, they were there to greet me and were very prepared even though I arrived from the airport at 11:00 p.m. They had all the information I needed for staying in their house, keys, bathroom facilites, kitchen usage, etc. Their place is exactly like shown in the photos. It's spotless, immaculately clean, tastefully decorated and makes you feel like you're in a 5-star apartment. Dale and Karen are friendly, intelligent people who I believe are genuinely interested in making your stay pleasant and memorable. They're just great people that you want to spend time with, if and when the ocassion arises. I would definitely stay there again on my next trip to Toronto.