Terrific. Great location. super clean. nice teas and coffees. very responsive. we arrived early and were permitted to drop our stuff off; and we were able to leave our bags late as our flight left late. We could walk pretty much anywhere. good food and bars nearby. As it's in a downtown neighborhood you do hear some people leaving the bars, singing at 2am! But very safe and, as it's Canada, even the drunks are nice and polite. Whatever we requested, KT and brother Alex would try to help - local advice, extra keys, etc. Personal touch but stayed out of the way.