Our stay was perfect from start to finish. Since Rafael was traveling, his roommate Sherif greeted us. We were delayed in our arrival and despite him having to work, he took the time to show me around and give me the keys. We were very busy over the four days that we stayed, but when we did see him he was always polite and kind to chat to. The room was very clean, plenty of outlets and fresh bedding and towels. The only tiny problem we encountered is that the toilet paper ran out and we could not locate more, but since we used the roll we simply got more at the drug store. :) The location is really great, we walked and used the trolley to explore TIFF every day and night. We didn't need to use our car at all. But there is free parking in the back! Thanks again for a great stay!