This was the worst experience I have ever had for a hotel. Service staff Did not accept me into the hotel even with following all safety requirements posted by website requirements. I had paid two weeks in advance for the room and on the day of they told me I cannot be accepted into the hotel because my girlfriend and I aren’t of the same address, knowing I will not get my refund with less a 24hr cancellation. This was completely unacceptable and unprofessional of the service staff. 4 hours afterwards I was called by the same staff member who told me I cannot enter, then told me if I do not call and cancel my reservation I will then have to pay a fee. This is total bullsh*t. Countless others entered the hotel damn well know all those others do not all have the same address. We weren’t having a party we were simply booking a room to stay while we were here. Unacceptable period. Very disappointing.