The stay started really rocky but Connor did make a honest effort to turn it around. The biggest issue we had was with the cleanliness of unit and the broken front door.
Upon arrival we were unable to open the front door because it was broken. We struggled with it for awhile until Connor came to help us. He accommodated our late check in which was great and was patient and kind while helping us open the door to get in.
The biggest issue we had was with the cleanliness of unit. The most glaring example of that was that the bedroom sheets were filthy. There was a giant dead moth on them, multiple strands of hair, and they were very dusty.
To rectify the situation with the dirty sheets, he brought us clean sheets and he was very insistent about replacing them himself but given the current covid situation we opted to do it ourselves. He also provided freshly ground coffee beans to make our stay better.
Although our experience did not live up to our expectations, Connor was friendly and flexible. He seemed very willing to make up for the shortcomings and we really appreciated his efforts!