Mona was extremely helpful and made us feel really comfortable. When we reached we were greeted to a spotlessly clean room, big closet and fresh linens. The window had an amazing view of downtown. Mona showed us around, told we could use the kitchen freely including tea and coffee. She also gave us directions to different spots in downtown and around plus brochures. She was even willing to accompany us to a nearby market. THE LOCATION WAS HEART OF DOWNTOWN AND THERE IS A TIM HORTONS DOWNSTAIRS- THAT TOO OPEN 24 HRS!!! I would certainly recommend it to my friends!