Overall very great experience - the place was immaculately clean, something I really appreciate when staying somewhere. I basically had my own floor - the basement contained the bedroom and attached bathroom (awesome perk), and that was pretty much it, allowing for a very quiet and privacy-rich experience. I never ran into Michael and Jason physically, but communication with them was quick and easy. The location was a little farther from downtown than I would have liked, but that's nitpicking; I didn't know the city very well when I booked it so that's on me, and the price was right anyway. Really felt like I had my own private space that was not going to be bothered - loved my stay here.