Joe was kind enough to provide all the information we needed. AS the lockbox was not working, he met us in front of the building. Walked us to the parking space and gave all the necessary instructions. He left a note in the apartment with his phone and call at anytime note. Apartment is is great location, few blocks from CN tower, you can walk anywhere from there. There was coffee , nespresso machine, and towels, shampoo and soap. For the check out he was very flexible and let us check out 1 hour later than expected. We liked it a lot. thanks Joe.