Elevator fob didn't work (security desk says they're an outdated fob) and we wasted 2 hours trying to resolve this with one of Toucan's agents at the condo. They ultimately gave us another fob to use that works, but this fob doesn't work if using the elevator furthest from the security desk. Place was also dirty with stained towels, dirty countertops in the kitchen, and hair in the bed. ICE condos also had their fire alarm go off 2/3 nights we stayed there so sleep was terrible... NONE of these are new issues and Toucan has done nothing to resolve anything within their power. Oh, and the water temperatures from the taps are blisteringly hot sometimes even on the coldest setting. Our bedroom and bathroom lights also stopped working for a few hours without any breakers tripping.