We stayed at Julie/Michael's Condo for 2 weeks. The location is superb - steps away from the CN Tower, theatre district and the restaurants on King/Queen West. Julie is also great in responding to emails, usually within minutes. Having said this, the condo was not well cleaned (dust bunnies on vent, lamp shades, layers of dust on picture frames, TV etc). That is, it is dirt built up over a long period. This is especially a problem given expectations of enhanced COVID cleaning. We were also issued the wrong parking spot, and almost had our car towed. Both of these issues were raised with Julie/Michael providing pictures of the issue and after a few back and forth emails, they resolved it a credit towards the stay. Outside of these issues, they were good responsive hosts.