Shirley was a godsend considering I had just been bumped to a flight the next morning and every single hotel in Toronto was booked. She accepted my reservation last minute and picked me up from the airport, allowing me to get to sleep asap considering I had major jetlag. She was so kind and welcoming and funny and I instantly felt at home. She even offered to stop of pick up food on the way in case I was hungry. In the morning she made me coffee and got me to the airport quickly and easily. Overall a perfect stay!