The host always responded timely, and gave very clear instruction on booking and check-in. Great location with underground parking. I didn't expect that it was a risk free booking, but it was. We booked a 6-night stay. But the air conditioning was broken down on the day before we checked in. It was a long weekend. Andy didn't find one to fix it successfully. It was pretty hot without AC even at night. We couldn't fall to sleep, so decided to cancel our stay. I just expected to get other 5-night stay's money back. But to show his sincere sorry for bringing the inconvenience to us, Andy refunded us all 6-night stay, cleaning fee, booking fee and extra Airbnb dollars. As well, he offered the underground parking spot to us for free. We didn't accept it as we thought that it was not his fault and he already gave us as much as he could. Although we cancelled our stay, would consider it again next time when we are in Toronto and will recommend it to our friends.