Starting with Irina, she is very fast at responding to messages and was flexible with the check in time, as we arrived early! As for the actual check in process it was very simple and took less than 5 minutes in the lobby. The apartment was just as pictured but seemed much larger! It was clean and all the extra touches such as shampoo, conditioner and shower gel, really put the cherry on top. The apartment is in a prime spot with so many restaurants and cafes right down stairs! I will definitely be coming back and staying here!