At the beginning it was a nice gesture from the guest to let us do an early check-in since we had a lot of baggage (we were going from the airport hotel to the Airbnb and stay there for ONE MONTH).
Everything was looking well, there was a nice and large shower 🚿, comfy bed and all BUT from the VERY FIRST NIGHT until the END OF OUR STAY the internet was REALLY BAD. And when I say bad is to say the least, we made a speed test and the speed was around 12MB and you would say that’s enough but IT WASNT RELIABLE AT ALL. My husband was taking online classes and got disconnected several times. I work from home and during video calls I got disconnected as well a lot of times, my sound was delayed or other people said my image was frozen constantly. The smart TV was constantly disconnecting and the host’s solution was for us to reset the TV/our Devices and you know you cannot keep doing that every time you want to watch a show/movie (it’s ridiculous), so basically there wasn’t a solution to that poor internet connection, but if you are going to just use the internet for social media you could be fine, but for us (and for anyone’s needs after COVID) that had to work and take online classes it was a nightmare.
I tried to report this issue several times with the host and she only replied that this never happened before with other guests (like I was lying or something). So pretty bad experience with that.
There is also something that we DID NOT LIKE AT ALL, we were supposed to quarantine ourselves at their place for 11 days (so you’ll probably need to do laundry right?), well...the place is listed like there is washer and dryer available at the place but it’s NOT INCLUDED, IT’S COIN OPERATED ($3 dollars per laundry cycle washer & dryer) and it’s in a COMMON AREA, OUTSIDE THE BASEMENT, so if you are in quarantine you CAN’T EVEN DO YOUR LAUNDRY! and if you are coming from the airport well...YOU DO NOT HAVE ANY SPARE CHANGE! since like us that we’re newcomers in Canada. I told the host that the listing didn’t show that the washer and dryer were coin operated and she answered that I should read carefully (WHICH I DID) and so I verified AGAIN but it doesn’t show that. Very disappointing experience in that regard!
The place is very well located, close to main streets and buses in a nice neighborhood (that looked very convenient at the beginning), but we could literally HEAR EVERYTHING DURING DAY AND NIGHT, the place has very thin walls and there was one night when someone even had a party and were yelling pretty near to our window!
The common area in the backyard is nice but if you are not a cat person, they have a cat that literally chases you if you are in the backyard. Not peaceful at all!
Lastly, I asked the host for a REFUND because I didn’t want to confront her or anything since the place is comfortable but she said NO.
Fortunately Airbnb made a judgment call and helped us to get a refund because it was the right thing to do!
At the end we felt like the host wasn’t willing to fix the internet issue (she only sent her son to reset the TV) but that was definitely not a solution as he wasn’t an internet technicial and couldn’t do anything that we haven’t done ourselves (such as reset the device until giving up) and she acted pretty hostile at the end of our stay, I guess she was sick and tired of our concerns. I WOULD NOT RECOMMEND THIS PLACE if your stay is longer than 1 week, specially if you plan to quarantine here, NO WAY!