Carlos was very communicative and responsive, especially considering I only had access to text messages and email without a full international cell phone plan! The neighborhood was fantastic -- a quaint little beach town vibe with a natural feeling of safety. On top of it all, you could get to the beach within 90 seconds -- so great! My only complaint was that the apartment could've been a little cleaner. There seemed to be animal hairs, or just hairs in general, on the blanket on the couch, debris on the carpet, and for a brief period there was a small leak that created a foamy residue on the carpet. Carlos did immediately respond to my messages about the leak and was available if it had escalated, which was very comforting. He even let us check out a half hour late the following day -- a further testament to how nice he is!