Thomas has great communication between the guest. I was delayed in my flight but my family arrived first and he accommodated them in first. He probably provided clean white sheets with great A/C since it was hot during our stay. This house is 3 floors and there are 2 bedrooms on the third floor so I recommend if you stay there for the most active person being on the third floor. Kitchen and living in space is in second floor along with the bathroom and two other bedroom. This easily fit all 8 of us in the household. He provided beverage, towels, wi-gi access, all we needed to have a good stay. Even provided a carseat for us to use. Access was easy and straight forward with the app. I would highly recommend this place. It was central and easy access to oubkic transportation even though we had our own rental. Pearson airport was literally a 15 min drive. Give this place a try you on be disappointed.