Katy was very easy to communicate with and the key exchange process went very smoothly. It's a pretty basic, no frills apartment in a very nice building. The location is great and it's very easy to get around to all of the hot spots of Toronto. It was clean, quiet, and easy to find. There is a nice view over the water from the bedroom. Nothing too fancy, but a good place to sleep in a great location for your stay in Toronto!