This was my first Airbnb reservation and I was very pleased with my experience! Paul was immediately welcoming and helpful as soon as I booked my 3-night stay. Check-in instructions were simple & clear. I had no trouble obtaining access to the unit (I had saved a screenshot of his instructions and showed it to front desk). It's worth noting that this is a very tall building (52 stories, unit on 36th) with 5 elevators so sometimes you must wait a few minutes to go up or down. You can only access your floor with a fob, which comes with the keys once you get to your room so security has to unlock the elevator upon arrival for first time only (until you get your fob) - this was not a problem at all as they have 2 people on staff 24/7. The location is superb as it is a 5 min walk to City Hall, right in the downtown's Financial district. The building itself is very well maintained, very clean and feels safe. Parking is available nearby (lots of options but expensive as expected in a large city). The view is great! The place is spotless - very clean, very tidy, modern. This place does not look lived in at all. Rather it feels like a brand new upscale suite which you'd pay much more than what I was charged. Layout is nice and practical with sliding doors separating the bedroom from the living/dining room. Furniture looks new, couch is comfortable, most kitchen appliances are available (missed only oven mitts for my very hot microwaved dinner & dish cloth). Bed mattress is nice and firm. Neighbours were quiet during my 3-night stay. I 'd book this place again if I was planning another trip in this area of Toronto, no hesitation. Highly recommend it!