We stayed at Paul's place during the coldest weather in January when temperatures plunged to -38. We started reporting heating issues within 4-5 hrs after we checked in and were under the impression his support team was trying to help us and resolve the issue. The thermostat only went up to 22 and wasn't able to maintain it as there was a cold draft coming in and temperatures inside the home went down to 19. In the meantime we figured there was an A/C that can be used for heating but that also stopped working when it got colder outside. We kept on pleading with them for someone to come in and check or at least get us some heaters while waiting on a contractor and they absolutely did nothing about it. It turned out, the support team/relatives were living next door and yet it was more convenient to stay behind a keyboard rather than coming and checking the condition inside the home.Eventually we had to buy our own heater. We were wearing boots inside and keeping our 2 yr old under layers and blankets. contractor showed up 5 days later in 6 degree weather and sure enough after he "reset the boiler settings" and fixed "few things", the heat was working just fine. He also gave a lecture how it is the law to have the temperature not exceed 22 in Ontario because thats how they program them, not realizing perhaps that I am actually from Toronto and I am a homeowner in the neighbourhood and do rent my home that has a furnace and thermostat. I definitely don't leave my tenants freezing!
This whole experience was really unsettling and uncomfortable and at times downright condescending. When issues were further escalated, the response we received was that we should have felt warm enough in 19-22 degrees and they would trust " the professional opinion of the contractor" who showed up 5 days later in plus temperatures; "we should have known this is no longer Asia and should have dressed accordingly" (i guess boots and blankets weren't enough); and it was "more than enough they had reimbursed us for the heater we bought ourselves".
Then there was a relative who just showed up in front of me unannounced while i was getting ready to go out claiming i have keys I shouldn't have and he wanted them back. I only had one key with me at the time and was really taken aback by this exchange as I didn't know how I would get back inside.The support team kept on messaging me about master keys we supposedly had which we didn't. After all,we sent pics of the keys we had and sure enough there seemed to have been a confusion on their end but no one apologized for it.
If you didn't run into any issues of this caliber perhaps you may have a great time at Paul's place,as the home itself is new and beautiful. However, this whole experience left a very bad taste and made us feel uncomfortable. I rather deal with decent human beings who actually do care about their guests!