Victor gave very clear communication and was very responsive. The unit had a great location and was a great base to explore Toronto. A couple of things weren't clear including that the smaller room was in fact a den and didn't have air conditioning, or a light that was easy to press from the entrance. Also while the building's facilities were open again post covid they weren't open to air BnB guests which was disappointing (although we hadn't been told about the status either way).