The location is great for getting anywhere in Toronto. Close to streetcars which connects to the subway. Lots of great shops and restaurants along Queen Street West.
Communication was quick and check in was easy.
If you have a big suitcase the steps down to the door are very narrow so it would be tricky getting in. I had a carry-on size suitcase so it was fine. Also, the ceiling height in the bathroom is about 5' 4".
This is a great place to stay for a few days to see the sights of TO.