Easy contact. Always a prompt response from Franklin. Place is like a 30minutes walk from York University Keel Campus. Bus 108 and 35 take you there too and are just a 2 to 5 minutes foot walk. Takes about an hour to get from the airport to Franklin's place. Takes about an hour to get to DownTown Toronto too. A lot of supermarkets around. The community in the area is a good mixture of cultures.