Jaclyn made our last minute trip very easy. We booked a couple of days before we left, but she gave us clear instructions and tips promptly. We never got to meet Jaclyn, but the check in was smooth. We did not spend that much time in the apartment, but it was a good size and homey. It was perfect for what we needed it for! The neighbourhood was great, tons of great restaurants and shops. And it was very close to everywhere we wanted to go.