Hannah was wonderful! Even though she was unable to welcome us in person, she left us very clear instructions on how to get in and about the building itself. The loft was exactly as described which was amazing! The space was big, clean, equipped and welcoming! I would highly recommend it to anyone who wants to stay downtown, the location was super convenient. It was walking distance to a lot of stores and restaurants, and a street car that came very frequently right off of Queen!