Co-host Brian was very good at communicating this reservation with us. Unfortunately, about a week prior to our reservation, this apartment had some plumbing problems and we were unable to stay in it. Brian offered for us to stay at an alternate address (only a block away) while we were in town for the conference and we were very happy to accept. We really appreciated how open Brian was and the promptness in which he answered our questions. So glad that he was able to provide us with an alternate arrangement for our stay!