Pouneh is very fast in response and accommodating.
However, the place didn’t seem ready to have guests. It seemed like the place had been vacant for a long time and hadn’t attended for maintenance. They tried to fix the shower booth but I was only notified a few hours before the check-in that it’s recommended not to use the shower until next morning because they just glued the door earlier the day. There were towels in the drier, dried out food in the dishwasher and spider webs in the ceiling. The worst of all was the dried nasal mucus on the wall behind the sofa. I contacted Pouneh and she had her assistant fix up the place. The assistant, Pavel arranged a cleaning person to clean the place. I appreciated it but it was definitely inconvenient. Everything from dishes to mattress and bedding was old.
The location is convenient, check in is easy and they are fast in response and very accommodating. I just wished that the place was more prepared and clean.