I had a family health problem and I had to cancel the reservation and my trip on the day of travel. I contacted the host and notified them of the reason as soon as I could, I asked for at least a partial refund since I gave some notice for the other days booked and had a genuine reason. At first she suggested I contact airbnb, when I requested the refund through the resolution center, she refused then entire amount, including cleaning fee! Which obviously wasn’t even used, and said the reason was that the apartment was ‘sitting empty’. I had cancelled the Res in case she could get a rebooking. when I checked the calendar she had already rebooked one of the nights I was booked for, and said the apartment was ‘sitting empty’ in refusing even a partial (one night that was already rebooked) or cleaning fee refund. I can’t say anything about the actual unit as I wasn’t there, usually you don’t get to provide public feedback on cancellation, but I got this due to cancelling on the day of checkin. You never know how reasonable or unreasonable hosts are about changes or cancellations since people don’t usually get to leave feedback for that and you learn to the hard way. At least for future guests, now you know.