Hello All,
I have rented a pretty expensive 3 bedrooms apartment in downtown toronto for 7 days. Unfortunately there were many issues which I will list them but the most important one was filthiness. From disgusting mattress, blanket and pillows to dirty doors with blood stain. In the website this place rated for sparkling clean with many other good rewards which I am sure are scams and was totally opposite of what we saw. I am travelling with an infant who is very vulnerable especially in Covid situation I've expected clean and even sanitized place which it wasn't even close. I had to wash everything and even buy cleaning product to clean and sanitize place by myself in my vacation to make!
The other issue was unbelievable behavior of a Host He sent us a form to fill regards to arrival time and we mentioned there that our flight will landed around 10 pm. But all of a sudden, one day before trip, he said that it's to late for him. We ask one of our friends to pickup a key but it didn't work because he didn't cooperate. Can you imagine with a 9 months old baby and exhausted friends we had to wait for about 45 min in the building and begging security to help us to enter otherwise we had to go to hotel or sleep at car! Other issue
mentioned on the website that there are 3 rooms and one of them has two single beds, which wasn't. There was only one expandable sofa bed.
There wasn't any hand soup, or enough toilet paper even.
I hope Airbnb take this behavior in consideration and have more supervision.
Regards'
Reza