Will was really accommodating, and let us check out later than planned so that we could leave our baggage at the flat for a few hours, which was great. Communication was clear, and I never waited long for a reply. Check in was straight forward, and the flat is as described. It's a little dated and you get the feeling it's well lived in, but everything was clean and tidy and the bed was very comfy, with good wifi and lots of choice for TV. Overall, a nice little place to stay in a good location, and good value for money. I'd stay here again if I returned to mid-town for sure. Thanks.