Iris was very communicative and helpful when we had to reach out. The location is fabulous.
The place itself though is very tired, in need of some TLC, and certainly not clean to the standards portrayed despite the many claims it is.
We were also very disappointed with the size as the pictures were done to make it look bigger. We had three people and that was known; however when asking about sheets for the other bed it was suggested I get them from the closet (there were no clean ones) or from the dryer (none). As well there were only two plates, mugs, bowls, etc. no toaster or coffee maker (although it wasn't claimed to have them, we just assumed there would be), so not ideal for three people.
Overall, we made it work for our two nights, and only writing this to allow others to be prepared when they arrive.