I'm ambivalent about leaving this review, but I have to be honest: Although we found Valerie's home very airy, well appointed and incredibly convenient (honestly, the location could not be beat and it made us fall in love with Toronto), the hospitality was lacking.
Although Valerie was great with communication in the lead up to our stay, everything sort of broke down once we got there and had questions.
First, the internet information had changed, so we were unable to login upon our arrival (Internet connectivity was vital as this was a work trip for my husband and me) and Sean and Valerie were somewhat slow to respond. (It was also unclear who I was supposed to be reaching out to with problems.) Then, we were unable to locate the hair dryer that was listed as an amenity in a listing and even after two days they were unable to locate it. I also could not find the iron and ironing board that were listed as amenities, but I didn't even bother to reach out to ask about it since I was beginning to feel like an annoyance to them.
I've stayed in a lot of Airbnbs and consider myself a pretty self-reliant and courteous guest, but this stay was a lot more trying than others.
A bright spot, however, was Valerie's amazing indoor/outdoor cat, Sydney, who snuggled with us every night.
All of the other reviews of Valerie's home and hospitality are glowing, so I can only assume that she and Sean were having an off week. Oh well. Better luck next time, perhaps!