The location is great, very central to downtown Toronto, however communication with the host is nearly non-existent. We were stuck for an hour trying to check-in and couldn’t reach the host. We eventually had to get the building staff to call the host so we were able to park, and the building staff shared that the host was being very rude and yelling at her over the phone which made us uncomfortable. The space is also not as advertised in the photos; the couches are old and peeling, and one is clearly a smaller piece of a bigger couch so it is kind of awkward to sit on. Also, the space is advertised as a 2 bedroom, 2 bathroom… however they kept one of the bathrooms locked and we couldn’t reach them to see if they could unlock it. This left us with one bathroom INSIDE one of the bedrooms, so the other person had to wake the one with the bathroom in the middle of the night to pee which was a bit of a nightmare. The bed and towels were also stained.