We had to make this booking very last minute as the previous place we booked was no longer available. After booking Crystal replied within moments and very kindly called to check if there was anything else my parents and I needed to ensure their stay went smoothly.
When we went there Crystal was waiting for us and gave us a tour of the place and checked if there was anything else she could do (which there wasn't - all was perfect!).
The place itself was even better than described - it was very clean, it was bright and it had all amenities you could hope for. It even had Netflix which allowed my parent's to enter the 21st Century (at last!).
Overall a 5* experience from a 5* host. If it was possible to rate higher than that I would!