Two sets of stairs to walk up with locked doors, so be prepared if you have a lot of luggage. Do not go out after dark and be on guard during the day as there are many drug addicts, the mentally ill, and low income housing that surrounds this Sonder. The place is cute but non-functional. We had so many issues with our room from floors being absolutely filthy, moldy shower curtains, a broken bed, and a sofa that couldn't be used either as a bed nor a couch because you could feel all the metal bars. If you're in room 201, there are very bright spot lights on the adjacent building that shine right into your room and living room. During the day there is no privacy because the bay window looks into other peoples' homes and theirs, yours. The design wasn't well planned as my husband had to adjust the fridge because we couldn't open the doors! There were so many missing items from scissors, salt and pepper, knives, bowls, many of the basics, etc. Luckily there was a store beneath us where we could at least purchase them ourselves. There are only closets with a handful of hangers and no where else to hang or store your items.
The temperature control system is a "smart" reader but it is not user friendly. No one from customer service, 4 of us, nor the manager from the site could figure out how to get it unstuck from 25 degrees Celsius. In the middle of summer, this was not appreciated. The cleanliness of this place is disgusting. Regardless of COVID-19, they claim to have enhanced cleaning but I had to clean the floors myself, and ask for our shower curtains to be changed since they were covered in PINK/ORANGE bacteria. Absolutely disgusting. Nothing outside of the room is cleaned and the hallways and staircases are dirty. The hand sanitizer was never refilled in over two weeks, and the garbage in the basement was overflowing. This place clearly isn't managed well.
If you're absolutely stuck, know that customer service was eager to help, and offered us a little bit of money back. It was nice being close to the Sick Kids hospital and some nearby shops. The laundry was essential and I'm thankful for that. Would I recommend this place to anyone? Absolutely not, ever. This place is so expensive yet somehow so poor in quality. I had heard good things about Sonders so I'm wondering if its a management issue.