My friends and I were very disappointed with the check in process. We got the check in instructions on the day of - a few hours before check in (not 24-48 hours as we were told when we first booked). The instructions were a little complicated but we did our best to figure it out. Only to get to the apartment building with no one answering the buzzer. There was no other way to contact the host and we, along with some other Airbnb-ers staying at Mackenzie’s other apartment had to wait to be let in by someone else.
The host didn’t respond to my message asking for another way to be let in and hours later sent an automated message with checkout instructions telling us to check out an hour earlier than her listing says. It was a frustrating check-in process.
Aside from that, the apartment was neat, in a great location and was mostly as described. The check in just gave us a bit of a rocky start.