Bibian and Alberto made my first visit to Toronto perfect! It was easy to stay in touch and all my needs were more than met. It was really wonderful to find bananas,croissants,orange juice and creamer waiting for me when I arrived close to seven p.m. There were extra sheets,towels, comforters etc. I walked everywhere and also found all sorts of Tourist information under the coffee table. The shower was a sweet surprise. It was small but loads of hot water and pressure; so I was very happy! The washer and dryer right in front of the shower door were fabulous! I used them many times and loved how my clothes turned out. There was a great hairdryer and shampoo etc. The ceiling is a bit low but only matters if you are on the tall side. Cozy,warm, organized, perfection! Thank you so much!