My friend and I were extremely impressed with every step of the process of booking/checking into/checking out of the Airbnb with Kathy. She provided clear communication about where to pick up the key, was always available for questions and was extremely accommodative. We asked for an early checkin so we can explore the city without our luggages. She allowed us to drop our bags off while the cleaners cleaned. Since no one was checking in the day we checked out, she allowed a late checkout but warned is that she or cleaners maybe at the apartment to clean up. Kathy even went above and beyond and provided advice on how to get there from the airport without us asking. It made our lives so much easier. When we walked into the apartment, it was very clean. The table was set up just like in the picture. The fridge was clean and she even left bottled water and coke for us to help ourselves. So thoughtful! There were plenty of clean towels available for 2 people. The set up and available amenities were all very thoughtful (including having coffee, shampoo, bodywash, instructions for Netflix, etc available). It was better than staying at a hotel! After a long day walking the city, it was nice coming back to a beautiful, comfy apartment that is central to the city's hustle and bustle . We were across from the Air Canada center and less than 5 minutes from Union Station. So it was very convenient for anyone taking the UP Express from the airport and looking to walk the PATH. The apartment has a sofa bed and queen bed so it can sleep 4 people comfortably but may be a bit tight as the apartment (as with most condos in Toronto) is on the small side. All in all, I would definitely book with Kathy again! Thanks for a wonderful stay!