Dear Moe and Mindy,
Thank you for letting us stay in your beautiful apartment. It was very comfortable for us (4 people) with two bedrooms, two bathroom, a nice living with a tv on which you can get Netflix. The apartment is really downtown close to the lake/ferry/CN tower etc which we enjoyed a lot. We also want to thank you that we could use the garage a bit longer and storage our suitcases in our car for a couple of extra hours.
We were though a bit surprised by the email just before our arrival on the issue in the apartment complex with the neighbour. We had preferred that you would have explained it to us in person. We felt a bit uncomfortable not knowing what is an accepted/normal level of noise and what is not. We then decided to behave as usual and that seemed fine so in practice it has not affected our stay.