Sofie and Ims were very attentive to any questions we had and were nothing less than helpful. Although we didn't really talk in person as my friend and I were out exploring the city the majority of our stay there, they quickly responded to our messages and calls. The house itself is very cozy as is the guest bedroom we stayed in. Their place is conveniently located from the bus/subway station and just a short drive to and from the airport and downtown Toronto. Would recommend booking with them.