Ryan didn't send check-in instructions beforehand as he told us he would, and then did not respond on the day to us or Airbnb. We had to rebook same day after we arrived in Toronto, sat in a restaurant for a few hours with our bags trying to find another place and also get a refund from Airbnb. There was hardly anything available, another 3BR would have been 3 times the price, so we got a 2BR instead and someone slept on the couch (was still more expensive, this last minute). So, wasn't a good experience, we were surprised as he's a super host!