Gena was great! Although we didn't meet her but communication through airbnb was smooth. She gave us clear instruction to get the apartment. The place itself was brand new and in a great location. It was an easy walk to Chinatown, waterfront, shopping centre, university etc. The only minor thing was that the kitchen was not that well equipped. We could only find one pot and one pan to cook with and neither of them had lids. It didn't bother us too much and we had a wonderful stay.