Prior to our visit Gillian was always only a message away. Answering every message in a prompt manner. She was very accommodating during our stay. Providing us with new towels and clean sheets. Her home was welcoming making it feel like home as soon as we walked in the front door. The pictures were accurate to the environment. Everything was clean and very well maintained. She provides parking which we found out later was very valuable to us. Her home is very close to the bus stop and a couple blocks away from the subway, very convenient. Those of her neighbors we met were very nice as well. Although we did not meet Gillian when we arrived she was sure to meet us prior to leaving. It was nice to be able to put a face with a name. She is very friendly and eager to help in anyway she could.