Frank’s communication was impeccable from booking to check-out. He was quick to respond, providing information when needed. The room was clean, comfy, and felt safe with the key lock. The rumbling from the subway was a bit bothersome but this was communicated, therefore expected, and prepared for. Cleanliness of shared spaces (e.g. the washroom) was very ambiguous as other guests weren’t considerate of others; understandably, this is a compromise made for booking just a private room in a house.