I was made aware of damage left by previous guests on the day of moving, but still agreed to move due to lack of other options. What disappointed me, however, was that the unit had visibly not been cleaned or sanitized. Apart from that, Laura’s communication and the location of the loft were great (short walk from a grocery store, restaurants, a drug mart etc). I have no doubt that prior guests have had a great experience here based on the consistently 5-star reviews, and that this was a one-off experience due to unforeseen circumstances. Thankfully, I was able to find another place after a few nights and the post-cancellation procedure all went smoothly.