10/5 stars!!! Inna went above and beyond to accommodate me , I misbooked the wrong dates and she ended up gifting me free of charge the extra days and upgrading my Airbnb and sending me a deposit back to treat myself! I was amazed by her kindness and attention to making every detail of my stay as relaxing and safe as possible. Was almost brought to tears by her quick response and reaction time too fixing my stressful mistake. I will 10000% suggest her and will continue to book anytime I travel to Toronto!