This was our very first Airbnb experience.
The cleanliness of the unit was superb I want to state that right off the bat everything was absolutely spotless.
We did have a few issues however.
1. We had to check in later than advertised, only by half an hour minds you, because the unit wasn’t ready because the host had to engage a new cleaning service he said.
2. We were unable to locate a coffee maker at all in the unit. We checked every drawer and cabinet and never found one.
3. There was no shampoo in the unit.
4. The upstairs neighbours were walking around until well past midnight with what can only be described as very heavy foot falls, which equated to constant banging from upstairs. This made it difficult to sleep.
5. When we arrived we checked out the entire unit and we’re pleased to find out that there was a backyard. Upon inspection of the unit we found chairs in the closet under the stairs which we brought outback to enjoy a little bit of time outside with our daughter and her boyfriend.
We had only been outside for a few short moments and had been very quiet and respectful when all of a sudden we got a message from the host saying that the backyard was not part of the rental and we would have to go back inside.
We were a little disgruntled because there was nothing on the listing or on the welcome paper that said we could not use the backyard but back inside we went.
We then got knock on the door from the upstairs neighbour who told us that she was the person who was responsible for cleaning the unit and thought that she must’ve left the back door unlocked and that she was going to go lock it.
She then went around back, used a key to unlock the outer door, because we had locked it when we came back in so she must have a key to the unit, and then proceeded to lock the inner door.
It was a little disconcerting to know that somebody who lived upstairs that was not the host also had a key to our unit.
Finally, we communicated all of these issues to the host and explained that we would be coming back in October to visit our daughter again and hoped that these issues could be resolved prior to our return should we decide to rent this unit.
We got a short and curt response from the host saying in effect “thanks for the feedback” and that was the end of it with absolutely no apology or explanation for any of the discrepancies.
We found the client service to be severely lacking when dealing with this host.