Once a month my girlfriend and I, choose to have a staycation, where we spend time at a hotel in downtown Toronto. I decided to try Airbnb for the first time, where I booked this room to stay at, where we were planning to watch game one of the Toronto Raptors basketball game and dinner reservations at a close by restaurant. Upon our arrival, Frank (the owner) made arrangements that our check-in time would be 2pm. While approaching downtown, Frank messaged me at 2pm stating, his cleaner called in sick and that the place was not cleaned from the previous guest. He then said the cleaner would come in a few hours, while we were in the room! Frank also said he was out of town in Niagara and that he couldn't help us out. My girlfriend and I were furious about this situation, as we drove an hour and half to come stay at this Airbnb. As a weekend with one of the worst weather conditions (ice storm), this was extremely frustrating. The room was filthy from the guest that stayed the night before and we were extremely disappointed and disgusted to spend a minute in this condo. In additon, the pictures posted are extremely misleading of how the place looks, as it is a very small condo, and the bed is a bunk bed. After discussing the state of the room with Frank, he refused to offer any form of compensation for the inconvenience of this situation and suggested that there were a lot of restaurants around where we could have lunch to kill time until the cleaner arrived and cleans the place. The room already cost $250 and we were planning on going out for dinner later on that night. The fact that he suggested this option was a complete insult. As he had already taken my money and wasn’t considerate of the mistake that happened on his end. My girlfriend and I did not spend a minute in the place and decided to cancel all plans we had in the city and headed back home. We had wasted our time, gas, and were we left with no other option other than head back home. As a first time Airbnb user, I was extremely disappointed and will not be returning back to this unpredictable service again. I would definitely not recommend staying at this location for any future guests.