Annie was very quick to answer any communication and always friendly and helpful. She was waiting in the lobby at the pre arranged time so getting the keys was very easy. She showed us round and made sure we had everything we needed before leaving. The flat was clean and tidy. Thanks for the bottled water - it was really useful in the hot weather. We would be happy to recommend to anyone needing a clean and accessible place to sleep in Toronto. It is an easy walk to the subway stations. We paid just over €40 for a taxi from Pearson airport.