Roman was so accommodating. My husband was unexpectedly delayed on a business trip in Toronto with nowhere to stay. Within minutes of my inquiry, Roman responded, accepted a reservation, and rearranged his schedule to make sure my husband had keys almost immediately. The view was gorgeous. The place was immaculate, and exactly as advertised. The washer/dryer was a wonderful bonus. My husband said that everything he needed was there (including a big TV and a Starbucks literally downstairs in the building.)