If you check my profile I rarely give bad reviews I tend to communicate with the host instead but in this case I have no choice. I’ve read this host reviews and see that she is not solution focused only see excuses so I expect a bunch of excuses to this review but here’s the reality. It started with me sending this message
“Thank you so much, can I find more towels somewhere ? Seeing I’m here for a month with my son having only 2 towels can be a bit inconvenient so I’m thinking there are probably some but I just can’t find them hehe, let me know”
Host replied .. we only provide 2 but you have access to the laundry room if you want .. 🤯 so we are in Toronto for a boxing camp working out twice a day 6 days a week.. so I should spend my days doing laundry so we can have clean towels ??? I’ve slept in many Airbnbs all over the world and I’ve never stayed anywhere that only provided 2 towels even when alone for a few days in a space.
Other things that I could t believe but after that initial careless response I didn’t waist my time messaging the host.
- only 2 washcloths
- no dish soap
- no dish rag
- only 2 cups no glass
- no pillow covers on any pillows
- pillows are discussing and stained
- couch was stained from previous tenant (her response was sorry il make sure they pay to so I get that cleaned ..)
- sheets where dirty and not changed, no way they where changed since found an old sock between mattress and wall as well as a hair tie.
- saw a mouse on window sill inside unit
- no cutting knives
That’s to name a few things that I couldn’t believe ended up buying all necessities adding to the cost of my trip.
That’s the bad .. all associated to bad management .. the good .. was a great location, great neighbours. Easy access to highway and was walking distance to Toronto carnival.
With new management I’d recommend the place but with current management unless they learn to be client focused and solution focused I defiantly would stay away.
This is the first time I feel the need to leave a bad review. I feel bad doing it but this experience was not good and has to be said.
Get a pest exterminator and clean your place and don’t give me excuses like you did in all your other reviews. Accept your downfalls and learn instead.
Be well
Andre