Natalie is a great communicator and is always accessible to respond to any inquiry you may have. The rooms are right above their living quarters so as a word of caution, if you are a light sleeper or someone who is noisy, I would not recommend staying here. Also, keep in mind that the bathroom is in one of the rooms so if you are using both bedrooms, it could become an inconvenience for someone to use the bathroom in the middle of the night without waking the other person. For us it was not an issue and Natalie & Michael made sure that our stay went well and that noises were kept to a minimum in the morning. We really enjoyed having fruit and mini breakfast bar as an option!