With only a few minutes notice before I was due to check in, the "host" (an impersonal global corporation) attempted to move me to another property and refused to agree to an inspection of the property before I accepted (citing a catch-all COVID based excuse which I don't buy). I was then seemingly in communication with 6 representatives of the company simultaneously, most of whom seemed to be unaware of the others. Don't trust the inexplicably high AirBnb rating for this host, look up Sonder on Trust Pilot and see just how abysmal their customer service is.