Jose was very friendly and willing to help when ever needed. The unit was so amazing it was more than I could have wished for. It was clean, tidy and with all items you will need while visiting. The location was great with a tram system just at the end of the very small street. Restaurants are top notch and you are spoiled for choice. One regret I have is that we did not have more time there. Loved this so much will be coming back.