My stay was going well until a surprise duct cleaning occurred, causing disruptive noise and dust in the apartment. And then the heat stopped working. I do appreciate being reimbursed for my final night as it was freezing and there was no hot water either due to the gas being turned off/broken.
Bing was responsive throughout the stay, and the apartment and location suited my needs well.
However, I would have appreciated a heads up *before* the duct cleaning (or not having it done while I was there at all). I realize the heat breaking down is unexpected, but I also was not informed that there would be no heat for the whole night. That could have been handled better.