First let me say that I’m not the complaining type. I’ve used Airbnb for about the past 18 months, and I travel about two weeks per month on business, usually splitting my overnights between hotels and Airbnb. I’ve had many many Airbnb stays in many different cities. My stay at Christopher’s was a disappointment, and the manner in which Airbnb dealt with the situation is causing me to decide to take my business elsewhere. Long story short, Christopher listed his apartment as ‘available’ on a day when the water in his building was scheduled to be shut off from 9am. There were signs in the foyers and entrances saying ‘Reminder, the buildings water is being shut down on Tuesday July 21 at 9am.’ (I have pictures of the signs.) I would understand if this were an emergency water outage, but it was scheduled. That Christopher didn’t let me know that there would be no water for showering and flushing the toilet is FALSE ADVERTISING. There were literally hundreds of other Airbnbs available on my dates, and FOR SURE I would have chosen another one. Christopher’s response to the situation was basically “It’s not my fault, I don’t live in the building, so I didn’t see the signs” and “the water was only out for 5 hours.” Which is BS. The outage was scheduled. It’s his responsibility to ensure the facilities are available if he’s selling access to them. He was falsely advertising. We couldn’t shower or flush the toilet. There were literally feces sitting in the toilet for a couple of hours before we left. After numerous of Christopher’s BS, deflecting responses, I called Airbnb, took pictures of the toilet (Airbnb’s request), and left behind Christopher’s apartment and checked into a hotel so that we could shower and get out of that dirty situation. I offered to pay for my first night but wanted a refund on the remaining two days (total reservation value was USD $637). I wanted out of the reservation not because of the lack of water or flushing toilets, which I’m sure was resolved by the end of that day, but because I felt like Christopher failed to accept responsibility for the situation, didn’t offer anything to remedy the situation, and should not have listed his apartment in the first place. Airbnb has disappointed me because they sided with Christopher, offering not the partial refund that I had requested, but a $150 credit for my next stay. Therefore, they condone their hosts not standing behind the facilities that they are selling. They condone false advertising. That causes me to not trust the whole idea of Airbnb, so I will be taking my business back to hotels. This situation never would have happened at a hotel. If it had, I would have expected and received a full refund AND a credit for my next stay. Ps: Christopher’s pull-out couches are regular pull-outs, and really comfortable unless you’re a kid. And the house wasn’t available until 40 minutes...