Elaine is great - warm, quick to respond, attentive to our needs, ready to recommend stores, restaurants, etc. and even engaging. Her husband, Michael, was also very nice and helpful. We were four people (2 parents and 2 adult daughters) and although the kitchen is a little tight, it is thoroughly modern, fully equipped and we managed to seat ourselves around the table for our breakfasts. (All other meals were with Toronto family members.) The apartment is otherwise spacious and very comfortable - large bedrooms with very comfortable beds and perfect living room for four (or 5) people, very nice bathroom with modern shower. Lots of special touches and kitchen provisions. Great neighbourhood and location. In two words, highly recommended!