Lauren was responsive, but the place was not as advertised. The fridge and shower were dirty with mold, the bathroom wasn't quite clean, the garbage bags were not fresh, and the bedsheet was not a fitted sheet - it was just a sheet over a mattress. There was a smell which was masked by the open window, and it was quite noisy outside making it not a very restful night. No batteries in the tv remote, no parking on premises, and the address advertised was not the address we ended up at. Quite misleading and not a great experience.