Here was my closing message to my host. Check with them on the below items before booking.
P.S - she never responded
I just want to share with you some details about our experience in your studio. We absolutely loved the area. It was close enough to downtown and the beach to get a great experience of what Toronto has to offer, however it could have been significantly better had our stay been more comfortable.
I have to admit, it was a less than enjoyable experience. The main issues we encountered mainly involved Cleanliness, Amenities, and Organization.
1. The cupboards, countertops, and floors were not clean upon arrival. The cupboards had streaks on them and the fridge had fingerprints.
2. The bath towels had stains on them upon arrival.
3. There was a heavy amount of dirt under the furniture.
4. Water stains on the faucet in the bathroom.
Among your listed amenities are Stove, TV, WiFi, AC. We found these to either not work at all or not to a reasonable degree.
The TV turned on, but there wasn’t a service to use on the TV (Netflix, YouTube, cable, CD player…)
5. There is not a stove in your studio. That device is a hot plate and should be labeled as such. These details are critical and effected our stay. Not to mention it was broken for the first two days of our stay resulting in us purchasing more meals out than we budgeted for.
6. The WiFi was very poor. We mainly used our data on our phones.
7. The AC did not work. I asked for it to be adjusted twice, it did not work. On the two hottest nights we woke up in a sweat with both fans blowing directly on us.
Organizationally, many simple fixes can make your next guests stay a really good experience!
8. Only two towels for two people for 7 nights. One had big brown stains on it.
9. The hot stove was broken.
10. Only one drying towel for dishes and only one washing towel.
11. No face clothes in the bathroom.
12. Insufficient rolls of toilet paper. If we didn’t ask your other guests in room 2, we would have had to purchase our own.
13. Pots and pans in different storage areas.
14. No instructions (EI favourite restaurants, how to find items in the studio).
San, I know I’m being very critical and maybe even harsh, however there is strong merit in this lengthy message. I hope you take this feedback only from a professional standpoint and see things through our lenses as well.
A final note, FYI it is a privacy violation to enter a tenants home without permission and/or them being present. Short-term Air BNB’s are not exempt from this rule.
On a positive note, I appreciate you being responsive to my concerns along the way.
With all things considered, I will be requesting reimbursement of $200 for our stay. I’m sure you’ll understand considering the above message.
-Taylor