Previous reviews suggest that Frank’s place runs very well when Frank is present, but unfortunately he wasn’t around during our stay. We contacted Frank immediately when we found that the wrong room key had been left for us and we were locked out for the evening, but didn’t get a reply for 5 hours. Frank apologised and arranged for someone to address the problem, but in the mean-time we had to cut our birthday celebrations short, start thinking of emergency alternative accommodation, and wonder how / if we would get our possessions back. Also, the bath / shower serves several rooms, and if the host isn't around to make regular checks, it will only ever be as clean as the least considerate guest leaves it. I’m sure these kinds of issues don’t occur when Frank is present, but as mentioned, he wasn’t.