Communication with Sam was very difficult. Very late responses. Check in was at 4pm. We asked for an early check in and told it was a possibility. After a 6 hour drive to get to Toronto Sam responded hours later, so forget the early check in. After 4pm (4:15pm) he finally responded and sent us to another location to pick up the keys. Once we entered the place it was still dirty. Garbage not thrown out and not vacuumed. We found hair in the bathroom as well. After speaking with Sam he sent his cleaning crew back while we were in the condo. All said and done we were finally able to shower and get ready for our meeting around 5:30pm which made us quite late. The place is also in bad shape. Sink looks like it’s about to fall off in bathroom, walls have putty all over them, the couch wasn’t even the same from the photos posted. Stay far from this property. Many other great properties in Toronto, do not waste your time here. The only good thing was the view.