I travelled from India with my spouse and 2 year old daughter and booked for 19 nights. I had a long conversation with Christine before I travelled. SInce the room was declared for 1 adult, 1 infant; I requested if we can accommodate there as I was low on budget. She agreed on condition to increase the cost from 46 CAD to 56 CAD. I agreed and paid upfront. She welcomed on the first day and offered food and fruits which really touched us. There are 2 other rooms in the basement which were occupied by 2 other guests. At around 1 pm, after a 30 Hr long tiresome journey that includes a 15 Hr non-stop flight I wanted to use the shower but she told - the other guests were sleeping and might get disturbed! It was equally surprising & embarrassing. The room was cold - She didn't provide any heater which I had to ask for. You can hear people walking upstairs the entire day and even late into night. Within the next 7 days, she complained at least thrice to me that our baby's sound is disturbing the other guests. We were disappointed each time and tried our best to keep her engaged. However she kept complaining and her behaviour turned apathetic.
On the 12th day, I decided to move out as I found an alternate accommodation. I requested on AirBnb to change the booking . After 15 Hrs next morning (the day we were supposed to check out) when she didn't accept it, I requested her to approve the change so that I get refund for 7 nights. She turned very rude and vehemently denied to approve and kept saying "AirBnb Policy will handle it. ". Even after we left at noon the same day, she didn't accept it and late in the evening she suddenly rejected it !!! AirBnb support staff tried to reach her entire day, but she was non responsive. It was very evident that she didn't want to refund the money that we should have rightfully got back for the 7 nights we didn't stay.
I am extremely upset at her nasty behaviour and will never book her accommodation again.