We did not meet the hosts but communication was easy and quick.
The house is located in a quite neighborhood half an hour by bus from downtown Toronto. Our kids played in the school garden in front of the house and had a good time. During our stay we had problems with the internet connection, it took a while to solve them in an acceptable way.
The main problem we noticed is the lack of air conditioning on ground and first floor. During summer time the children bedroom and the living room were frequently very hot even at night time.