Matt was incredible. He wasn’t able to greet us when we first arrived but left us a way to get in with no issues. Loved that room had a lock on it, so I had no issues leaving my belongings when we stepped out. We met him the next day and he gave us some tips on how to use the bus and subway and suggested some places to visit while in downtown Toronto. He left us all the information to make our stay pleasant. Loved the room we were in. The beds were comfortable and the room was clean. Enjoyed it a lot! Will book again with him again if we get the chance to come back to Toronto!