First the place was not clean, no hand soap etc.
Second - when we checked out my daughter forgot a chain and glasses in a drawer of a nightstand. The host told me that the cleaner could not find it, but then when I indicated where it is he said that the cleaner found it. Then the host wasted my time for a few days and did not return the items and stopped responding altogether. I consider it theft since the items were found and were not returned.