This is the worst experience I have ever had with a room. There is construction surrounding the building so it’s difficult to find. The front has gates, fences, cones with construction equipment and from the balcony there were two cranes outside. It ruined the view and the construction noise started Early in the morning. The lock on balcony sliding door is broken. The room was book for 3 people but only came with 2 towels. I reached out to the host Frankie and he said those are the only towels we’d get... so we just purchased some. The TV is outdated and was difficult to use. We were only able to watch YouTube but the quality of it is bad. The water in the tub did not drain quick enough, so it filled with water while we showers. Then the toilet stop flushing. I asked Frankie for a plunger.. he said someone would come to fix it.. after waiting all morning no one came and we had plans for the day but Frankie said they could do it while we were out. No one ever came. I called and texted him multiple times and got no response so I bought a plunger but that did not work. So for 3 days my friends and I had to ride the elevator from the 52nd floor to the 2nd floor when we wanted to use the bathroom... the room is lacking in basic essentials I.e. oven mitts or a broom.. I was very disappointed.