I have no issue with the place , location or cleanliness.
My biggest issue was communication.
I informed the team right away that the iron was faulty and it burned my dress and we have bought a new iron to use.
Next day I was told that they are sending us a new iron so I planned to return the one we bought. The new iron also had black marks and it damaged my sons shirt.
Not only our 2 new clothes were destroyed, our last morning when we were checking out and catching a flight to London resulted in all chaos and everyone being hungry as there was no time to get breakfast due to dealing with returning iron and my son’s shirt dilemma.
We travel light and only bring few clothes so each piece of clothing was important.
Then I was told that I will be refunded 45 US dollars for my dress, 10 US dollars for my sons shirt and also they will refund 50 dollars ( not sure US or CAD as not mentioned in email) for breakfast.
Anyways so far all I have been sent is 38.64 US dollars which are still pending.
I tried to communicate with them so many times but every single time there is a new person who doesn’t know what has happened in the past and I am still waiting on the refund.