They are very warm and hospitable. On my arrival, they were waiting and they took my bags up to the room and had a light discussion on my stay in their home (which is quite lovely). The neighborhood is lovely and safe and quite easily accessible by public transport. The room is like a room in a travel lodge or motel. Spacious with cable tv, refrigerator, kettle and table with chairs. The are very facilitating and kind. They also maintained the cleanliness of the room during my stay and went beyond the normal host to being a home away from home. They offer all that is needed for a quality guest facility.