The house itself was nice. The beds were comfortable, the wifi was fast, and it was close to public transport. The photos are very accurate. There was also a really nice smart tv. I did not like that it was listed as an entire place when the host actually lives in the basement, so you can easily hear them, and they actually have to come into the unit to use the bathroom. The bathroom that they use is separate from our bathrooms so we did have two private bathrooms but it was a bit weird to constantly hear someone coming and going in your unit to use the bathroom. Our biggest issue with the unit was that the heat was broken. It was around -2ºF so it was very cold outside and the heat would not go above 60°F, which is actually against Toronto's renting laws. The host was very difficult to get ahold of and when we could she would come upstairs, push a few buttons, and then make some promises that if the heat didn't come on soon she would get us some "extra heat" and then never did. Eventually, she gave up all together and told us that she called a technician and he wouldn't come out because of the holidays so there was nothing else that she could do. When I asked for a partial refund she never responded and I was forced to get the refund through AirBnb, who were great about the situation. Like I stated before, the house itself is very nice but the lack of heat was an inexcusable issue. The listing of the amenities in the house are inaccurate and should be revised.