Our host was very nice, very professional, knowledgeable, and gave us all the information we needed from start : a whole page full of useful phone numbers to herself, to the concierge desk, internet user name and password, how to book the barbeque, etc. etc. The apartment met all our expectations, it was clean and tidy, it had all the equipment needed for a furnished home.
We could also always reach our host by phone or email, and she always answered promptly.