WORST Airbnb experience ever.
The MOST important thing is: they tried to charge us for extra cleaning fee to clean the so called “mess” we left, which was few dishes in the sink and some garbage bags we couldn’t throw away because the outside garbage bin was already full.
We tried to explain to them that, firstly, we’ve paid cleaning fee and service fee when we booked the house (175+95) , and the “mess” could be easily solved by using the dishwasher (nothing got dirty or damaged I swear). They insisted to report the issue to Airbnb anyway and charged us 200 dollars for that. Airbnb didn’t approve their request and send me the following message: “item(s) included in their claim are not eligible for reimbursement under Airbnb’s Hosts Guarantee Terms and Conditions.” Although we don’t have to pay that, it’s still unpleasant to deal with this, not to mention the other issues with their house.
First of all, the upper room has no AC and have to keep the door open if you want AC when you sleep. The bathroom and one of the room on the first floor has a window in the roof? It makes me feel uncomfortable and worried about our privacy. The room with window also got lighten up in really early morning and my friend couldn’t sleep at all.
Secondly, the BBQ rack was not cleaned up after last use and we had to clean that by ourselves. The BBQ stand itself was not in a good condition, had to ignite the gas used matches which is really dangerous.
The wifi blocked many websites and only give access to few websites and apps.
There was a dirty cup left in the nightstand, left over food in the fridge, and few oily dishes when we arrived as well, which made me wonder if they clean the house throughly before we checked in.
P.S. The house owner claimed the whole house was rent by us only, but there’s someone living in the basement (has a separate entrance though, I didn’t find this annoying but just for some information)
Overall, don’t pay $250/night for this house and service, it’s waste of your money and time which could easily ruin your holiday.