The condo itself was beautiful and the view was immaculate. I did enjoy being central to everything in the city and the reserved parking spot. Check-in instructions were detailed, but did not mention that the key pick-up location has a closing time. My flight arrived one hour before the store closed, and i made the host aware of our ETA prior to my arrival. My friends and I had to sleep in the car in some expensive parking garage until the location opened - which was also delayed by an hour because their signage said it opened at 7am and it didn’t open until 8:11am (we waited outside and vlogged how rude the manager was). I attempted to communicate with Viktor and got no response. He opened my message and never replied until I asked about the master light switch, once we finally were able to retrieve the keys after 5 hours! I communicated our landing time a few times before ever arriving in Canada, so it’s absolutely unacceptable that I slept in a rental, with no apologies solicited.