We felt very comfortable throughout our stay. Tam let us drop our bags off early so we could start exploring the city. The room was clean and comfortable with its own thermostat. We loved that everything was in easy walking distance from the building. Tam himself was very friendly and accomidating. Unfortunately, he was very busy during our stay, so we didn't get much time to talk with him. We will definitely look into staying with him next time we're in Toronto