I should start off the review by saying that as I was coming to Toronto for work (but used the Airbnb to meet up with friends for a night prior to my work trip) I was extremely busy leading up to my departure and so I didn't get in touch with Carlos until the day before my arrival. So I was perhaps not the ideal guest. That said, my stay was disappointing for several reasons. Firstly, Carlos tried to set up a time to meet us to hand over the keys, which was proving difficult as my friends had picked me up from the airport and we weren't exactly sure what time we would be at the house (we explicitly said this to Carlos too, as we didn't want him to be waiting around for us). It all got very complicated so he eventually said he would just leave the keys in a safety box outside the house, which made me wonder why he didn't just offer to do this from the beginning, as that surely would have been easier for all parties!Anyway, we got to the house (we found the door very hard to unlock / open) and as we entered were struck with how damp and musty it smelled (not surprising as its a basement with few windows). Then we had to figure out the parking situation (this is partly my fault as I had forgotten we would need a pass, which Carlos does say in his ad) but then we had to figure out signing up to the city site, paying, then sending the file to Carlos to print, etc. Overly complicated for a one night stay. Then, we realized Carlos hadnt left enough towels for the three of us (and I explicitly said three people would be staying) so then rather than him coming and dropping the towel off, we had to coordinate meeting up with him in the street so he could hand us a towel (which we then had to carry around with us as we were on our way to dinner). There also wasn't a duvet provided for the third person, there was a blanket but this was not sufficient in a cold, damp basement. Finally, as this is the bottom storey of the house, you could hear EVERYTHING happening above - footsteps, talking, music, etc. I was very glad I had earplugs. Positives were the bed was comfortable and the kitchen was well equipped, but other than that I was quite disappointed with the experience.