Scott is very communicative - friendly, and the place is very clean as others have said. The photos of the huge market/Starbucks at the main floor of the building was a big help and was the main reason for our booking. (That & 2 bathrooms) We had to take one star off for the complexity of the key retrieval and return process. We felt it really wasn't convenient or dignified, and although we mentioned twice that our flight arrived very late, Scott did not mention/know that the entrance to the key retrieval process was procedurally locked at 10pm. The other reason for the star subtraction is that in our opinion, the 'second bedroom' really isn't one. It is an alcove with a non-sound-deterring shower-like sliding partition with no windows. This didn't really work for 2 friends - one got the short end of the stick. But if neither of these things bothers you, you'll likely enjoy your stay.