Despite arriving just before the time discussed with the host the previous day we were left outside in the cold until the host finally responded to our calls and messages. On the first night of our stay the basement was very cold (15 degrees). We contacted the host and they explained that the under floor heating takes a while to warm up. We waited and waited and this issue was never resolved. We spent two freezing nights in the suite despite contacting our host multiple times for a solution. The hosts never checked in with us, fixed the problem or offered any other means of heating. We also couldn’t use the TV as the remote was missing. This was disappointing. Overall, great location with easy access to transport but the hosts could really have tried harder to improve our stay.