Booked this stay last minute. Check in time is 4pm and very complicated. In order to use the "free parking" you have to pay to park downtown Toronto and go inside the building. They will make you check in at the registration desk even though the listing says not to. Then you'll go to a lock box and have to use your phone to open it. Once we arrived the key was missing, after 20 minutes were told the cleaning person was still on the property and "go have some dinner and come back". After calling the number 5 times I contacted AirBNB directly and they relayed the same information. When I explained we needed to check in since we'd be driving for 8 hours and that wasn't an option I asked to cancel. Finally the "owner" called me and it was a man, definitely not Aurora and said he was her boyfriend but nobody else was available to speak. Thankfully I was refunded from AirBNB but the entire process took almost 2 hours.