It is a warm place to stay, even with pets.The owner solves any inconvenience as soon as possible. She is available almost all the time. If something escapes her, it is because she is not physically there .The environment is made by those who live in the place. I may suggest everyone who comes, to follow the rules, to be respectful of the shared space: air, land, etc. and please, do not take things that are in common use so that those who arrive later can count on them to use .(It's strange to say that, because we are supposed to be responsible people, but it seems necessary).