We just got back from a 3 day stay. Location 10/10, apartment cleanliness 10/10, apartment amenities 10/10, check in process 8/10... when we got to the building and buzzed the concierge, it took about 10min. for them to answer, once we got in the garage, it took another 20min. or so, for them to unlock/open the elevator in the garage so we can go to our floor. An almost perfect vacation was ruined a little bit on Friday, as one elevator was down, and 2 working, and Saturday 2 were down just 1 working. This is a huge complex, lots of people...the average time waiting for an elevator was about 10min, it was horrible. But of course, not hosts fault. Would I stay there again, absolutely!