This is the fourth time we've stayed at one of Olga's places and as always the place was clean, comfortable, and well-appointed. Perfect landing pad for a business travel. Communication is always responsive and proactive. Even though we had troubles this time around with hot water repairs in the building, Olga made sure we were aware of the problems. She went above and beyond to ensure things were working (including talking to repair crews and sending someone to check the suite directly) and offered appropriate compensation for the inconvenience caused. Highly recommended!