Our host was there and greeted us. Showed us where to park and explained all the keys and entry points. Anyone renting should know this apt. is in the basement level and the windows are at ground level. This makes for lots of dust if you open the windows. You're also on a main street with a streetcar/train on tracks, lots of evening and night, car and pedestrian traffic. We were out in the evening and not back until late so we managed, but someone looking for cleaner and quieter accommodations might not enjoy this unit.