The check in process was complicated for no good reason. The unit upon arrival was dirty, floors were sticky, crumbs and stairs all over the kitchen, the sofa bed was covered in all sorts of stains, and the duvet cover has hair stuck all over it. We promptly issued a complaint with AirBnB and received a refund, but we were stuck without a place to stay at 2AM in the morning because the unit was truly too dirty for us to stay (especially during a pandemic). We were genuinely surprised by the condition of the unit based on the reviews of both the host and the place. However upon further inspection it shows that there was a period of 6 months since February 2021 that there were no reviews for this place. Maybe the unit was clean and safe before, but it definitely isn't now.