This was our worst experience as airbnb guests. And the most expensive one, as we are still trying to get a refund for it. Just a head-up for guests, airbnb charges a lot - the entire service fee, for the whole trip, even if you have to check out after the first day. So, you end up getting back just a tiny fraction of what you paid for.
The apartment is in the basement of an old house. The noise from the people walking upstairs is huge, because of the very squeaky floor, they woke us up and we didn't know what was going on, we thought the ceiling would break. The host answers messages instantly but there wasn't much she could do, as it was an issue with the house itself.This property should either be rented to one group for both upstairs and downstairs or not at all for downstairs. The laundry room is basically the same as the living room of the basement apartment, where we were sleeping, divided by one one door. So when the guests upstairs decided to do laundry and 9.30 pm, we were supposed to rest next to a very loud washing machine. The host said everything would stop after 10 pm, but it didn't, as people were stomping, chatting, till midnight and everything was as if they were in the room with us. We decided to leave so that we can actually get some rest for the other 5 days left of our trip. This is when the resolution centre failed to provide any help. The host requested that we change our check out date, which we did, not knowing that this would mean a bigger charge for us, after already being charged a one-night stay plus airbnb service charges, which meant 40% of the total cost. Just read all the terms and conditions before you book anything on airbnb, or you may end up paying premium for a terrible experience. This was the last time using airbnb for us.