Helen was great to get ahold of and the check-in process was smooth and easy. Unfortunately, the location was poor as we had to walk a mile to the nearest subway station. The bed was a futon with worn out sheets and poor pillows. The plug in outlets in our room were not functioning. Towels were not easily available. We traveled in September, but it was still fairly warm without air conditioning so I would keep this in mind while traveling during summer months.