Veen was great at communicating! She was prompt and polite and easy to get a hold of throughout our stay!
A few things about the condo itself. Good location but the unit was smaller than we expected and it wasn't as clean as we expected, especially during COVID. When we first arrived, we noticed a layer of dust on paintings and fixtures. We also noticed lose hair and dust bunnies between the bed and window as well as beside the sofa. There was a lack of cleaning supplies including paper towels and disinfectant spray. Because we were staying for a little more than 2 weeks and preferred to keep a clean environment, I asked Veen and she was able to drop off some all purpose spray the next day. We did end up purchasing some paper towels and disinfectant as well, especially since our stay coincided with COVID.
One thing to note is that detergent for the washer and dishwasher is not provided. We had assumed it would be as the machines was listed under the amenities, but we were able to purchase that pretty easily as well.