Menelika made it very simple for us to check in. When we arrived at the hotel, she had the keys delivered to us right away. We were not able to get access to the underground parking as you require the host to be with you in order to receive the free visitor parking, however, we did utilize the free parking on the side street over the weekend. The place is very clean and in close proximity to downtown and the Enercare center. We would definitely stay at this place again.