They (it is a rental agency) were responsive the first time we called as there was no handle on the window and we couldn’t close it and the TV did not work. The second time we contacted them they did’t respond. You cannot sit on the couch without sinking practically to the ground as the springs are shot. The dryer did not work, likely why the towels felt like sand paper. The apartment was clean and the kitchen functional and equipped. The tv is outdated with Netflix stalling continuously. Not sure if it was because of poor wifi or an old TV. The location is good, close to subway and shopping. Check in was good as there is a concierge who you check in with. Bed did not have any support and there was a mattress topper stuffed in the closet taking up most of the space, pillows were very poor quality. We would not stay again.