I needed to book a place to stay for a colleague. Ramin responded quickly by e-mail and was very helpful in setting up the booking. He also let me know when my colleague arrived and checked in, which I appreciated. My colleague told me he had a pleasant stay, Ramin was welcoming and invited him for social outings, but was also ok when he declined and just wanted to do his own thing. He told me the bed was comfortable and the air conditioning was a good temperature for sleeping and reached the room well. Excellent experience.