I asked Ricky if he had a more comfortable chair. He said he would buy it for me. The next day, Lucas delivered and built the chair for me. I have never been treated this well, even at a 5-star hotel. Lucas told me he would do everything he could to make me happy. I asked him why. Then he told me his story (I wouldn't get into the detail to protect his privacy.). Suffice it to say I almost cried. I wish them the best.