Nancy was very quick to respond! I didn't have any issues and she checked on me from time to time while I was there. She invited me to coffee if I was going to be in her neighbourhood which was super kinds of her. The view was amazing! Because I was there for a conference, the location was perfect. It was very easy to get to the conference center and was also near SO much. I would say that the furniture needs a little updating, but the bed was really comfortable, and I didn't spend much time in the apt. I didn't really care about the chair that was a little worn, but some might. There was quite a bit of seasoning, tons of tea, coffee, and other things provided. Check-in was SEAMLESS. If I find myself in Toronto again (*especially* for a conference) I would definitely stay here again.