I had several questions for the host from the time I first inquired. The responses I received has a signature that said "Jennifer's Support Team." I could never find out answers directly from Jennifer. When I did have questions, her "support team" send messages back, but I never got straight answers from Jennifer.
I wanted to know if I could stay for an extended period of time. I wanted to know where certain things were. But...the biggest question I had was, when the heat would be turned on.
From day one, I was told by "Jennifer's Support Team" that Jennifer was out of town and they were having trouble reaching her. I even called the number that was given. The person I spoke with on the phone was someone from another country. It also seemed like I was speaking to an answering service.
I never met anyone when I arrived. I never saw a human being other than the cleaning guy who was leaving as soon as I arrived. I also could never seem to reach a live human named Jennifer.
I kept asking about when the heat was to be turned on, but was told that it is controlled remotely. I asked when it was to be controlled and the support team told me that they couldn't reach Jennifer again because she was out of town. I found this to be rather bizarre since the location was in Toronto and it is COLD!!!! This happened for five days, then I stopped communicating with "Jennifer's Support Team" and decided to reach out to Air BNB. They helped me get out of the ice box and found me another location in Toronto that actually has heat. The new place actually had a human being greet me!
1) I don't believe Jennifer exists
2) The support team kept telling me this avatar named "Jennifer" is perpetually unreachable
3) It was COLD the entire time I was there.
Unacceptable!
This place might be great in the summer, but the fall and winter....don't come here unless you prefer a cold home.
What you see in the photos is accurate and the place is nice, it's just odd that there is no such person as Jennifer. She does not exist. Plus, the other reviews are from a place in London, not the place here in Toronto from what I saw.
Beware. Rent it at your own risk.