We didnt get a chance to meet Sophie-Anne, however, Ron was there to welcome us. He was so nice and very helpful. Very easy going as well. Although we got there later than expected, he was there to greet us. He helped us out with directions and even printed off maps for us to simplify our first experience in Toronto. He went out of his way to make sure our stay was comfortable. For our first Air BnB experience, it was definitely a great experience. The neighbourhood was so peaceful. The bus stop was about a 5 minute walk (if that) from the studio and the bus ride was about 10 minutes away from the subway station. I would definitely recommend this place!