Our stay was perfect. The place looked exactly as advertised. There is a patio door but no balcony, for those wondering after looking at the photos. The listing does not mention one though, so not a problem. We had everything we'd need on our stay. Helen was available to quickly answer any questions we had. Check in procedure was simple and worked as instructed. There are instructions given in order to enter the building and complete the check in, however in our experience, there is enough traffic coming in and out of the building to let you in, where this doesn't seem like it'd be something to worry about. Location was excellent to walk and see the CN Tower, Ripley's Aquarium or the Blue Jays play and is very centrally located for those who want to explore downtown Toronto. Just a short walk from Union Station. Would highly recommend Helen's place and will definite stay there again for future visits.