Reiner's place is gorgeously renovated and conveniently located in Uptown Toronto. We liked and appreciated the high end appliances. Despite of all these luxury features, their hosting services were no where close to be first/luxury class standard.

Reiner and his wife were THE most unfriendliest, rudest, insensitive and inhospitable hosts we have ever experienced on Airbnb.

Here were the issues we had with them:
1. he misinformed us about the internet. Promised us was going to be good/fast/reliable, as it was extremely important for us to run our online business. Internet Service was limited and poor.

2. refused to upgrade his plan to provide better service. We were going to be paying the extra fees for higher plan.

3. suggested we relocate to a new place in the middle of winter, and didn't want to resolve our internet issue.

4. made our life and living arrangement very difficult and were the cause of a lot of unnecessary stress and headaches (and made us increase more cost on our side)

5. the property has a spider problem. There are spiders in every room: kitchen, bathroom, bedroom and living room. One was even crawling on my coat. There's a bunch of eggs in the lighting fixtures in the living room.

6. the house is not as well insulated for sound as Reiner says. You can hear every footstep above you. They also di renovation to the house on a Sunday morning without giving us notice. The also run their appliances in the mornings, which is above the bedroom, disturbing your sleep.

7. lighting is very poor. It's a basement apartment, and it's winter. The lights were very dim and did not brighten up the room.

8. the TV is mounted too high (near the top of the ceiling). You actually have to watch it while laying horizontally on the couch without risking getting neck injuries.

9. the hood fan does not work, so expect the smoke detector to be set off while cooking (which is already annoying), so you have to open the door in the middle of winter to let the vapours out.

10. oh, if you have any issues with the property. Don't expect to get a hold of them by phone

11. Expect to be told how much hot water and internet you can consumed by these hosts, when the property is listed as ENTIRE APARTMENT, which means no sharing with others.

There's a lot more we have to add to this experience, but the 500 word limit doesn't permit us.

The property is nice, but terrible hosts (inexperienced & unprofessional).