DO NOT BOOK THIS LISTING!!
This is not a personal living space and this by far in no way should be called a premium suite. Sarah apparently owns 59 places. Do yourself a favour and move on. Also read through the reviews as most of them are probably stuffed. Somehow the review we needed to see from Jan 2021 was buried 17 reviews down under 2018. All of the issues in this review still exist.
You never get to meet Sarah. She finally contacted us at our check in time. Somehow the instructions to meet to get the keys where lost in the Airbnb message system until 3 pm when we were suppose to check in. Told her we could be there for 3:30 and that wasn't suitable and we would have to wait until 7. Finally at 7 when we are in the foyer we receive a message that says 'Do Not go inside, Do Not talk to people in the building and Do Not tell them you are staying at an Airbnb'. Some girl named Anna met us 15 minutes late with another girl telling her what to say in a different language. They gave us a key and took off. No walk through or anything. This should have been our first cue but we had a family dinner to get to. When we return late we started looking around and reported some of the damage we could see to Sarah who stated 'I know'. By the morning this was our list:
A premium suite doesn't have an old pizza box in the closet complete with dried up pizza.
The place was tidy but filthy everywhere including hair grease at the top of the bed, brown smears on the back of the bathroom door, dirt all over the light switches, sticky floors, grime covering the upper windows that haven't been clean in who knows how long, cups complete with tea stains and only a used sponge to wash anything. No washcloths, no dishcloths, no tea towels, one roll of toilet paper for a week, 12 of the vertical blinds missing so you can not block out the morning sun, box spring of queen bed sitting on the floor and no evidence of any personality. One sliding door to the front closest not working, fist size hole in the wall in the kitchen (which we were told 'we are aware'), broken and sharp built in soap dish in the shower, bent towel rack in bathroom that can not hold towels and you really don't want to hang them on the door, the fan coil unit has the wrong filter in the wrong place so it isn't offering any filtration, the fan cover in the bathroom shows this by being covered with a large amount of lint and dirt, the shades on the lamps have stains all over them. No heat available over 69F.
Contacted host, as recommended by Airbnb, who did not respond until the next morning. By that time we had already called Airbnb for a solution and to move. Because it was more then 24 hours after check in Airbnb were less then helpful. This was a long weekend and there were no places available including hotels and we needed a location close to this one as we were travelling on foot to visit family. Airbnb offer us two other locations to change to (at our expense) but 5 km away which wasn't suitable. We didn't have anywhere to sleep so this was our only option. We finally found an lovely hotel, on our own, after 4 nights and we were gone.
Host had offer to waive the cleaning fee and to send in her 'trusted' cleaners. We would not leave our belongings there with people we didn't know. Besides an hour of cleaners would not be able to get this anywhere near a premium suite standard.
We are also giving Airbnb a 1/10 for their lip service provided to us to ultimately protect their conglomerates that run the 'personal places' that Airbnb so proudly bases their platform on.
All said and done we got a refund for 3 nights (the ones we were at the hotel). A partial refund for the second night. NO other offers of resolutions. We fought with Airbnb for 10 days and were told this was all they could do as we didn't contact them within 24 hours. We were told we were being put up to a Supervisor which never occurred and then all of a sudden the monies is being transferred to our card and 3 hours later they close the communication.
AND to top it off we got called Scammers by 'SARAH' and that we planned all this all along. Professional all the way.