Driving in a snowstorm, we learned their cleaner couldn’t prep apt due to weather. Okay. We cheerfully agreed to change bedding with clean linens already in the unit. No problem. In exchange, a refunded $26 cleaning fee. Fine.
Upon arrival there was trash on the floor, vomit (!) and toenails on the bed, and dirty surfaces. We stripped the vomit-bedding and cleaned. Key to clean linens was in an outdoor lockbox, frozen shut. We alerted hosts and left to visit relatives. With no reliable solution for our return after midnight, we had to borrow bedding.
A cleaner arrived on day 2. We politely suggested a rebate for that first of four nights, for our trouble and repulsion. Vomit on the bed is not like dirty coffee mugs.
If they’d even met us partway for that first night, this could have been a positive stay and review. Sean insisted that a $26 cleaning refund was plenty and would not budge or acknowledge that vomit was a serious problem. This finally soured the entire trip for us.