I had many Airbnb experiences and this was so far the worst one. Good location and spacious. When I checked in, I found the oven was not cleaned and oven was open (door was broken). Then second day I found roaches on the stove. I decided to move out when seeing lots of roaches and bugs in the kitchen and bathroom on Day 3. The host let me cancel the reservation and refund the nights I did not spend. But I had to pay the Airbnb service fee, cleaning fee and the cost of first 3 nights! And for the first time I found how terrible Airbnb customer service is! I talked to more than 10 agents over the phone and no one did any work for a duration 10 hours! The only email I got is “it’s end of my shift and another team member will help you”!