The host was very kind and responsive, as well as being very flexible. Customer service definitely was excellent, and we had a very fast and smooth check-in experience. Issues such as the electricity going out were dealt with immediately. I honestly would have loved to rate this a 5 star, but the renovations in the room next to us was quite irritating to deal with. I don't remember seeing any notice that there was going to be renovations, so it was an unpleasant surprise that we had to deal with. The drills woke us up early in the morning, and the constant sounds would go through the paper thin walls pretty easily, so it was not as quiet as we had originally hoped for. The space itself was small and cozy, and quite clean much to my surprise. Overall this place is a great value stay, but for us, we were unlucky to stay in a room right next to the renovations and that was enough to bring it down to 3 stars. Had there not been the construction noises, or some sort of compensation for it, this review would be putting it was 5 stars.