The remotes and fobs were not working. Since the host had asked us not to speak to front desk about parking or accessing the unit, we snuck into the parking garage behind another vehicle and into the building behind another person. The host was quick to respond. They provided solutions for the remote, which is known to be finicky. The fobs did not work for the pool or hot tub either. Host also responded quickly with solutions…this time, to ask the front desk to let us into the pool area. At this point however, we had wasted too much time trying to get into the pool and chatting with the host, and had to get to the rest of our plans (dinner, raptors game, etc.). In the morning, we went down to the front desk to ask to be let into the pool as Alan advised, but the front desk said no. I didn’t realize that Alan had sent a second solution and not to ask the front desk. Alan became rude,didn’t apologize once for the inconvenience with the fobs, lack of pool access or dirty place.