I am very new to Airbnb so I didn't really know what to expect at first, but Charlotte made the whole process really easy!
She is very quick to respond to questions and is very accommodating. The place looks exactly like the pictures and there's a lot more included in the place than I had anticipated (e.g. cutlery, dishes, shampoo and conditioner). It was the little things that made the experience nicer.
She did warn of an 11pm no noise policy that the building has, but was very accommodating to have small gatherings at the place.
She helped with figuring out parking too which is awesome!
I felt like I was staying at a nice hotel.