Frank deserves his superhost status. He responds quickly and professionally! The unit is beautifully decorated and the location is great. Close to the subway and in the hub of a vibrant neighbourhood.
Unfortunately, we found cockroaches in the kitchen and later the living room. It was super gross. Frank responded quickly, had pest control come in ASAP. He was unaware of the issue and surprised because he regularly treats for pests (unit is above restaurants). Pest control laid down some medicated gel and traps and assured us it would get better. After a couple of days, it did not (we found bugs in living room!) so we moved out.
Frank gave us a refund immediately and offered help to move our belongings out. Good guy. He does care well for his property so I have no doubt that he will remedy the pest problem properly. Once it’s roach-free again, it’ll be a great place to stay.