What a lovely experience! Clancy and Andrew were very accommodating, the location is awesome, the space is great (yes, even the futon) and nearly everything was very smooth. I mean, we got a choice of pillow types--they're clearly trying to make you comfortable. It's quick to access from the airport, close to transit, a clean and safe neighborhood, and a secure building with a pool. What more could you ask for?
The only trouble was things out of people's control: some noise and a flickering Internet. If you're worried, just bring ear plugs if you are a very light sleeper and it's a party night--this IS the entertainment district and that's the price you pay for a great location. And if Internet flickers, there is a Starbucks five seconds away. This is a great spot and we would definitely stay again.