Rooms are side by side, allowing any noise from other rooms to be heard in yours. Be cautious of this when booking as it doesn't allow for much privacy or the ability to sleep if others are being noisy. We were also only provided one towel, although there was two guests on the booking so we had to share.
Other than that William was great. He was very responsive, as the code given to us wasn't working for the door. He responded in minutes, and offered to come by to help if another code he provided did not work.