Christine was good on communication, she generally responded within an hour of messages. She wasn't able to check us in in person, but left the key at the front desk with security. He was a substitute, so he didn't know where to look, but it's only one desk - we encouraged him to check a few drawers and of course found the envelope with our names and unit #.
The unit is lovely, very clean and pretty, very light/bright. Just like the photos. Kitchen is good size. Closets are small, but there are two in the bedroom, and there is an additional one in the front hall. The office with French doors was a nice bright space for our laptop.
Christine told us the towel bar was broken and no time to repair, but she provided an over-door hook system instead for the bathroom which was great, even better. The kitchen is stocked to cook - cooking pans, utensils, knives, dishes, glasses. Full stove and oven, microwave, full size fridge. Not a lot of extras (spices or oils), but we left behind some coconut oil & paper towels. There was salt, coffee sugar and whitener... check the cabinets before you buy little things. No storage containers, bring baggies if you will have leftovers.
The coffee maker is a TASSIMO pod system. Very easy to use. We didn't find pods at the nearby Whole Foods, but did find them at "Second Cup" coffee house. Maybe they are at other grocers or coffee vendors, don't know.
There is an electric hot water pot.
Wifi is fast and strong. Didn't use TV, but it's a very nice one.
We appreciated the 2 bathrooms - one full with a shower, one 1/2 bath. Water pressure is good. Shower has double-heads. Hair dryer was hidden in a box in front closet, but when I asked Christine told me where to find it.
Washer and dryer were a bit of a mystery for us to figure out, but we got it working, and gratefully Christine provides laundry soap.
Unit is windows on 2 sides, right in the action over an Italian café that is pleasant with a patio. We ate there a couple of times.
From floor 3 we could hear street noise, but generally quiet during sleeping hours. If you're a very light sleeper, bring ear plugs perhaps?
The unit is very filled with light, wall of windows. In the bedroom there are DARK drapes, which is great for sleeping. No window coverings in the little office and living room - we didn't mind, but suggest you remain clothed beyond bedroom and bathroom!
There are SO MANY restaurants within walking distance! This is an amazing location on the edge of Yorkville, very high end/classy. Across the street from 4 Seasons residences, and just 2 blocks off what they call "mink mile." VERY close to subway, we loved it!!