The view was really neat and the location was close to some great attractions like the Blue Jays’ stadium, the Aquarium, and Steam Whistle. Communication was great until we made a small mistake at check-in. It was clear Shawn was frustrated with us and every response from there on out was very snarky and childish. We came in with no understanding on how the fob worked. Each time we tried to ask a clarifying question, he would respond with “as per instructions” as if his instructions implied something so obvious. The questions we asked were not explicitly covered in the directions and we were trying to do the right thing by making sure the rest of the trip went smoothly. We were met with unprofessional attitude. He gave us some “simple check-out instructions” as he put it which still had more implicit language. When we asked another question to make sure something was done properly he hit us with yet another “as per instructions” even though it didn’t actually say it in his instructions. It was very uncomfortable trying to communicate with him, but we tried our best to do the right thing.