My husband and I stayed here for a few days while visiting Toronto. Shelley was quick to respond and even though we didn't need anything, she made sure to let us know she was there. Space is small but worked for us as we were mainly there to sleep. The sauna was an added bonus after a long day of walking around the city. I have to say the best part was that it was extremely quiet. Didn't feel like we were in the city at all. Nice, quiet little neighborhood!