We did not get to meet Alana, but she responded promptly and precisely to our simplistic "how do you work the tv" type texts. The location is fantastic: quiet and just a 10 minute walk to the St Claire West subway, with adjacent super food store, and via "Aroma" coffee shop. Also, secure, underground parking space available: invaluable. The space may be too small for 4 adults (or tall teenagers) but fine for younger children.