It was a mistake to book Michelle's place: we were falsely accused of damaging her property, overcharged for our stay and the apartment had many problems not disclosed in the description.
We spent half an hour before checking out tidying up Michelle's place before we left. However, after we checked out, we were unfairly accused by the host, Michelle, of damaging her vacuum cleaner. We politely explained to Michelle many times that we never touched her vacuum cleaner and did not even know where it was kept in the apartment. She continued to blame us for water damage to her vacuum cleaner and then finally it became clear why - she asked us to pay money towards the cost of the vacuum cleaner.
Before this, we have generally had good experiences on Airbnb, so we were quite taken aback by the negative experience we had with Michelle. Here is a list of all the problems in the apartment:
- Leaking pipe under kitchen sink dripped into a bucket which overflowed and had to be cleaned up - we were not told about this issue
- no oven tray so we couldn't use the oven
- almost all doors were squeaky - woke up our sleeping baby
- no fan in bathroom
- advertised as "all amenities needed in the kitchen" but was an incomplete kitchen missing key amenities like cutting knife, chopping board, mixing bowl, tissues, not enough paper towels, no teaspoons
- pots and pans were stored in a dirty drawer under the oven
- curtains do not block out light, there should be a second curtain rail for curtains blocking light
- bedroom door does not close easily and needs to be forced open and closed
- shower tap and head not properly adjusted so water comes out of tap reducing shower pressure
- air conditioner was difficult to adjust and did not adhere to the temperature settings
Also, Michelle said CA$80 a night was the lowest price she could offer us, but I can see now that her place is advertised for CA$70 a night.
The best thing about the place was the downstairs amenities, eg sauna, steam room, theatre room, gym, yoga room, billiards room. Overall, we would give the stay 2 stars.