I didn't have the pleasure to meet Angela in person, but I can say she was helpful when I had questions, and she gets back to you right away. I didn't have any problems when I arrived to her place even if I didn't meet her. She will give you the code to enter the basement before you get there. The place was nice, and the bed was comfy. What I didn't like about it though is that wi-fi wasn't available in the bathroom xD.