Harrison was super fast to respond to any issues! The place was great (though I wouldn't recommend more than 2 people stay there since it's pretty tight). The walls are very thin so you can hear people passing in the hallway if you are downstairs. There is a loud fan running in the building somewhere but I found it was great white noise to help me sleep at night. I'd suggest curtains on the windows because it was really hard to sleep in past like 6am after the sun came up...Overall the place was great and Harrison went out of his way to make sure my stay was going well and that I was comfortable!