i messaged the owner possibly 10 times over the course of february and not once did i get a response back until the very last week before my flight, i also asked for a video to see the inside of the apartment and the owner confirmed that they would send me a video, that was roughly 4 months before my flight, i reminded them over the course of those 4 months continuesly but either never got a response back or they said "sure! i'll send it" and they'd never send it.
the day on my arrival i got there and found a person inside the place that almost attacked me in confusion, they seemed to also book *the same day* as i have already booked months prior, that is extremely unacceptable.
i tried asking for the internet password but got rude responses and got threatened the police would be called on me, i never once set foot inside the apartment itself for some clarity and i tried calming the person down to get some bearing on what was happening.
i later came back after going outside, in the middle of the night, when it was -5 degrees celsius to try and find internet to talk with the owner and after an hour of walking i get a notification with the owner threatening to call the police on me for what seemed to be grossly overexagerated actions they claimed to have been taken by me.
the owner not only failed to try and ask me what had happened or what the problem was but then when i try to explain they cancelled my reservation for the whole 2 weeks while i was still in the street.
now look, if you're fine with siding with one person that's fine, but to go as low as to kicking someone out with no place to go after you escalated things yourself? it's not my fault you didn't communicate back with me, it's no my fault that you overreacted to whatever you were told, to leave anyone outside in the cold like that is disgusting.
ofcourse, this isn't the full story.. there are some faults of mine, it all could've been avoided with better communication on your part, you favored those who frequented you and never once tried to understand both sides of the situation, god forbid you from hosting anyone with such disgusting manner ever again, treat strangers like people aswell, we're all human whether you know us or not.