To begin, instead of a welcome message from the host, I received “ CHECK THE HOUSE RULES PLEASE! “ this was so strange to me!
There was no curtains in master bedroom at all. I asked for it and Dave came to fix it. When I slept on the bed, there was a strange sound, I felt it and there was a plastic layer all over the mattress, when I asked Lucas , she said we put the plastic on the mattress because we don’t want it to get ruined!! But she asked Lucas to go buy a mattress topper. Dave got me the mattress topper and I removed the plastic and changed it to mattress topper then covered it with bedsheet. I mean when you spend over 500 dollars you at least want a comfortable bed!First morning I got up looking for coffee machine and there was none! Dave was informed and went buy one! There was no kettle, Dave brought one later in the afternoon. There was a password on the aircon thermostat and it was being controlled by Lucas on her phone! I never got to have the password for thermostat and at some point they just turn it off and it was completely locked on their app!
There were series of problems but Dave tried to sort one after another. I haven’t got time to mention all in here but Airbnb head quarters is involved with details and been quite supportive with that matter. And I’m so grateful for their support.
I got bullied and insulted with an awful language on the direct host/ guest messages by The Host!
I was shocked/ this was unexpected and terribly unacceptable!!
Thank you Airbnb for going through our messages and read it all and having my back on this.
If I didn’t receive those birdied messages from Lucas, my review would have been different than this. Lack of basic amenities could have been forgotten specially when they were provided after requesting them, but lack of respect is not only unforgettable but also unforgivable!