Kylie is extremely attentive, well organized and give very fast answers. The room is cozy, clean and well equipped. We had a private washroom and also a minibar. You can find everything you need in the kitchen, the balcony is amazing and you can see the CN tower drinking a coffee, tee or hot chocolate. The shared washroom is clean, well provided and big. If we come back to canada, for sure we will stay there again.