Upon arriving at the house, we were shocked by the lack of cleanliness in the home. The walls, floors and furniture were all covered in layers of grim and dirt. The carpets were stained, the walls marked with dirty handprints, and the upholstery was so dirty the original colour was almost unrecognizable. During the night we were woken from the sound of bugs crawling on the wall, and found cockroaches climbing up the bedroom walls. Furthermore, we quickly discovered that the fridge was non-operational and therefore we had no place for food storage.
Secondly, the AirBnB host advertises the home to have 4 bedrooms, however, upon arriving we learned that one of the “bedrooms” was simply a mattress in the hall. This was never mentioned or photographed in any of the advertisements for the home.
We reached out to the host repeatedly, with little to no replies and none of our concerns were addressed.