Karen was great, very sweet and understanding. The unit has a very good location, you can get easily to central Toronto by train, there are many good coffee shops and restaurants just around the corner! The ceiling of the unit is low since the studio is located in the basement but we got used to it and that wasn't a problem. The water pressure in the shower wasn't strong enough for our liking. Besides that, the space was very cozy and has as many heaters as you could ask for, Karen left extra towels and cosmetics to make sure we had everything what's needed and what you might forget to take with you, especially travelling light! Thank you Karen for being so welcoming and understanding! Highly recommended!