This listing is run like an AirBnB hotel and the building is full of AirBnB guests - Mark is communications and James is operations, cleaning etc. but they do not communicate with each other necessarily. I encourage you to read about the rental shortage in Toronto and the pending short term rental legislation in Toronto which will soon make listings such as these illegal. Currently short term rentals are illegal in the City of Toronto and I regret contributing to this economy especially as I had a bad experience with the host.
Two stars - one for cleanliness, the other for location in Downtown Toronto and accurate listing.
Minus three stars - Mark sent me the check in information for a completely different suite in a different building. This is because he "manages" 20+ other listings. While this seemed like an honest mistake, the outcome was very bad. I checked into that suite, thinking that it was my unit. I left for dinner, and when I came back at 10:30pm, the lock was broken on the door and I could not get back in. All my belongings, including laptop, clothes, toiletries, passport, were locked inside.
Mark informed me I had checked into the wrong suite and that the lock was jammed and he would get a locksmith to break in and get me my things in the morning. I was told to go to my correct suite and wait out the night without any of my belongings. I did not receive any contact from him between that call and when I called him at 7am the next day to ask when the locksmith was arriving, despite sending him multiple messages. I had to meet the locksmith myself and get my things.
To the hosts I was just a number, because calling the locksmith immediately when I was locked out may have cost twice as much money, I had to spend the night stressed and worried about having booked a listing with a sketchy host. I was unable to do any work to prepare for my morning meetings, and was not offered anything like a toothbrush or phone charger to help me get through the night, I had to solve everything myself. Mark refunded me one nights' stay and apologized over Airbnb but did not once show up in person to help me with anything. Being there and empathizing with me, offering to help in literally any way, would have gone a long way to making it seem like he cared.
Would not recommend.