I have never given a poor rating to a place I have stayed, but I was quite disappointed with this one. First - the good: The location is fantastic. Very easy check-in/check-out process. Tara was great at communication before check-in, but a little slower to respond once we were there. The not-so-good: When we arrived, the bath mat was dirty and the bath/shower combo looked as if it hadn't been cleaned. There was a lot of mold around the caulking. In addition, the towel bar and hook had been broken off the wall and not replaced. The wall paper behind the toilet is peeling. It is just not well-kept. In the rest of the apartment, it was generally clean, but not as clean as I like. Again, the floor boards were filthy and the bottom of the curtains in the living room are also filthy. The kitchen was fine. If you like to cook, though, the kitchen amenities are limited. Finally, we had only 1 1 wash cloth and no hand towels for the bathroom or kitchen. I contacted Tara about the bath mat, the bath tub/shower and the towel/wash clothe situations. She said she would send her cleaner the following afternoon while we were out. She also said she would have someone leave new towels/wash clothes. That evening while we were out, someone did come and clean the bath/shower (though the cleaner could not remove all of the mold) and left for us 1 bathroom hand towel. Nothing for the kitchen, no wash clothes. For a family of 4 staying for 3 days, this was difficult. We went through an entire roll of paper towel in 3 days because we had nothing else to dry hands, dishes, etc. So, even though she addressed some issues, it certainly was not to my satisfaction. I let her know that the place really needs some TLC. Hopefully, it will improve. But, I wouldn't stay again.