Susan greeted us upon arrival and showed us to the location through her beautiful garden. She showed us around and let us know if we needed anything to just knock. The space is very clean, nicely decorated and safe. Having cold water in the refrigerator and cream for tea/coffee was also amazing. We also appreciated the natural bath products and thick towels. The location is perfect, 5 minute walk to the subway, shops and restaurants and walk across the street for the park. The backyard garden is an oasis, so peaceful with many beautiful things to look at. We would definitely stay again. Susan's piano playing was an added bonus.