this review is a frustrating one to write because of how much we tried to come to a resolution. Sadly Alec and Lily decided to disregard our messages and bring their personal issues in to try and guilt us out of complaining. We arrived on our first night to find the apartment with a massive bump in the middle of the hardwood floor and water all in the carpets, it took us about 15-30 min to notice our belongings were soaked from the floor. We let them know, and they responded right away which tells me how they found this urgent. The next day they asked to send someone up, which we agreed, this person showed up without a mask, telling us how bad this was, we then were offered to move to another unit in the same building because they would need to shut the water off. This alone had made us miss our plans during the day. We went down to the other unit, which you need to switch elevators for and it took about 30min to do, because of the covid restrictions in elevators. When we arrived to the new unit it was completely uncleaned, no bedding, sticky stuff all over the ground, and the garbages not changed, etc. This not only being unacceptable, but nothing had been sanitized from the previous people who stayed which is unacceptable during covid. So we had to bring our stuff all the way back up to wait for the room to be ready, and then redo this entire 30 min process. We also needed to do 2 trips with our things. We had expressed to Alec and he had said he wasn’t worried about compensation he was just happy to deal with the issue, which was a lie. We explained this quite literally ruined our weekend, and when you put your unit on airbnb you assume the responsibility of the unit and the issues that may arise. So we contacted him for our refund, which he offered us 10%...., he then said he’d give us 90$ back only if we didn’t write a negative review. All of this to then ignore our messages, bring his personal life into this, and guilt us into not writing a review. So i would spare yourself the frustration as they assume zero responsibility and ignore their guests unless it affects their unit directly. I will be contacting airbnb but this would of been solved if the proper resolutions would of been done by the hosts. Terrible experience in the apartment, even worse experience with the hosts.