For my stay in this unit, I required a 4 guest accommodation with private bathroom access. I had two important issues with my stay.
(Of note: On arrival, the key fob did not work and we relied on a resident for assistance. We did not know the fob would only work on our floor which it was not set to do. It caused a lot of confusion and difficulty for my elderly traveling guests and I needed to leave them in the elevator on a floor while I ran up and down the stairs to the desk, but we eventually made it to the unit. This was a minor issue that the host requested I contact the front desk for assistance with. Also, the baseboards were removed from the wall in the kitchen/living area leaving holes near the floor that was very visible. Cosmetic issue, so I ignored it but had several more important issues following this initial presentation.)
PROBLEM 1: The sliding bathroom door between the bedroom and bathroom was smashed into the wall unable to be closed for privacy among 4 guests.
RESOLUTION: I made an outreach to the host on arrival. He stated the previous guest broke the door, the damage was assessed for repair and decided it would be too messy (drywall) and time consuming to repair before my stay. He agreed to compensate me with a partial refund for the inconvenience. If this was a known issue with the unit, I would have hoped the host would notify me of the damage and large issue before I arrived, yet I had to make the outreach myself. Closing the door to the bathroom among 4 strangers is a bit of an inconvenience, no? Despite this, we went to our event and had a lovely time. I am still awaiting this promised reimbursement as of 9/23/22.
PROBLEM 2: This stay was further complicated as the listing when I booked stated this was equip for 4 guests accommodation including a bed for 2 people, and an air mattress upon request (to which I assumed was a double size for 2 people). I requested the air mattress months in advance. When returning from our event after 2AM, I found a single air mattress in the closet with dirty, wadded up sheets and 1 pillow in a plastic bag. My two elderly guests slept in the bed, one guest on a single air mattress without sheets as they were unsanitary, and I slept on the couch without linen. If the couch was considered to be accommodating for 1 of the 4 sleeping arrangements then it should have been noted (and if so, linens and pillows would also be required). The host was aware of my 4 guests as names were required to be provided at booking. It is not acceptable to not have enough sleeping arrangements in an overnight stay — the second and only requirement I needed (the other being a private bathroom)
RESOLUTION: I made an outreach to the host who stated he would investigate the issue and get back to me. Over the two weeks after my stay, I made multiple outreaches for my update on this issue. Eventually, he noted that if a guest complains of sanitary issues that it falls on the cleaning staff and he was awaiting an update from the company. My problem resolutions should not be held up for the doings of an outside company as they work on behalf of the host who is responsible for creating my stay, correcting issues, and who ultimately takes my payment. To this day 9/23/22, two weeks after my stay, I am still awaiting reimbursement.
I have been very patient with this situation, and overall this was not the stay or experience after that I expected it to be. Nonetheless, my guest and I treated the room with respect and left it in the condition it was given to us in - no one even used the shower. It is important to note that when outreaching to the host he has responded back with kindness and feedback. I also found the location was perfect for my event that evening (walking distance), the view from the balcony is fantastic, and the parking spot is a wonderful addition to the listing. This is a fair review of my experience- the good and bad. I still would not recommend the stay I had to others, and I will not be returning. The host has yet to resolve the issues as promised.