They are very nice and sweet people! Fast replies and check in was easy. The location is not the heart of downtown toronto, it’s in greektown… it’s 2 subways or 1 subway and a street car ride away from downtown toronto like dundas square/union station/queen street west. The basement is very cold. If you are somewhat materialistic, I really would not recommend this place. If you’re short, the mirror in the bathroom is up too high you can’t see yourself easily. The beds were uncomfortable and the tv is quite small. This may not be an issue for some people though!