Nicole is a great host and always responded right away. The directions into the parking garage and how to get the keys are well done. Unfortunately, the directions explaining how to get to the apartment were a bit harder to figure out and we ended up going to the right apartment but thought it was the wrong because the directions said the apartment would be on the left. I think she meant that you need to turn left exiting the elevator. We did eventually figure it out. The apartment was clean except there was some urine spots around the bottom of the toilet and a small stain on the duvet cover. Overall it was clean and homey. The curtains in the apartment are sheer and let all the morning and city light in. If you need a dark room to sleep this isn’t for you. The bedroom has the ability to be private but unfortunately again there are sheer curtains on the bedroom glass doors and if someone is sleeping on the pullout couch they can see right in. The downtown location is perfect!!