Overall I rate my experience 3 stars. The location is prime in downtown Toronto and within walking distance of coffee, restaurants, and grocery stores. The bed was very comfy and has a big screen TV with Netflix. Honestly, those are the only positives. The description of what is included was inaccurate. The door to the laundry was broken and unable to be opened. There was no plug for the bath tub. The kitchen had sparse items. The bathtub is so tiny and short I could just barely sit in it (I am 5'4 and 120 lbs). I had to light the gas stove with a lighter which was a safety concern for me. Additionally, there weren't enough rolls of toilet paper (for a 9 day stay) provided so I had to purchase more including kleenex. The noise from the unit above was horrible, keeping me up til at least 1am with the stomping. The worst part is how unresponsive the host was. She didn't respond to 3/4 of my messages and never followed through with my requests to have the door fixed, to bring a plug for the tub, and my concern about the toilet paper and the noise complaint. I left with a feeling of "I got what I paid for". Had the host been responsive and actually cared about my experience, I would have rated this place a 4, even with the above issues I experienced.