The apartment was sweltering hot when we arrived so I closed the windows and turned the AC window unit on. It was completely ineffective and I ended up having to find another place to stay because I could not tolerate the heat. When I messaged Eugenia to ask if they might have another AC I could use, they just asked if I had closed the windows. Eugenia told me I could park in the garage but didn't tell me which parking spot number to use and didn't answer my question regarding this for over 2 hours. Luckily I didn't get a ticket for being in someone else's spot for that time. The other thing that I found to be inconvenient was there is no electrical outlet in the bathroom. There was also a bag of trash sitting on the lichen counter when I arrived. Eugenia was in the apartment shortly after I left to find somewhere else to stay and found that I had forgotten my toiletries bag. I asked if I could come get it from them in the morning and they said they had left it in the lobby completely unattended overnight for me to come pick up. Eugenia checked over the apartment shortly after I left prematurely due to the heat because they claimed they already had other guests coming. Everything seemed to be in order, but almost 20 hours later I received a reimbursement request for an item that was not broken when I left and was not mentioned to me before the supposed next guests arrived. I'm disgusted by this entire experience with Eugenia and I do not recommend staying at their place.