Third time staying here at the west lake all in different rooms, this one in particular only has one bed and not two shown in the pictures & also has a tv not shown in pictures. Air con and heating was a hassle to manage, woke up sweating in need of turning the heating off when it was never turned on. Checking in was a hassle as it took quite some time for Andy to send me checkin instructions. Improvements need to be made regarding checkin instructions & communication from the host.