I booked the noir suite for my parents.
I really wanted the westlake to workout but I have some critiques. It’s very close to my home and I’d love this to beTHE spot for our guests, but to be honestly I have hesitations.
The room was very cute and well designed. The lobby and hallways were nice as well and the security was helpful.
Communication is an issue at this Airbnb. It’s nearly impossible to get a hold of someone. They use a call service that only relays messages to the manager who is very hard to get a hold of and never responded via Airbnb. I use Airbnb a lot and find communication to be a very high priority.
While the room was nice, it was not properly cleaned. I helped my parents get settled and noticed dirty towels on the bathroom floor, a bag of trash, the towel bar and stools were broken. We couldn’t tell if the bed had been cleaned so I brought them clean towels and sheets from my home.
If this host can improve communication and be available for its guests I could see this being very successful with so many young families in the area. As it stands, it seems like a party hotel for Humber students.