I made a very last minute booking while on the train to Toronto to Ottawa. Lin responded immediately. She was very warm and helpful: clear instructions on how to self check in and even tried to stay up despite my late check in time!
Each room is clearly marked so you don’t enter the wrong room. The place was sparkling clean and was thoughtfully renovated for those who stay here. Lovely little kitchen and my room had its own - extremely clean- bathroom. There was a functional little desk in the room, my room key, and wifi info.
I couldn’t be more impressed or more grateful. Thank you Lin for the saving me with this last minute booking!