Our very long 20 months stay at Dovercourt left us with a semi sweet impression. Pouneh's property was built and designed quite beautifully, in trendy Trinity Bellwoods. We loved the home's design, and location, hence our two successive 10 month stays there, with a summer break in between. We had expected to stay a few months only before buying in Toronto but did not find our dream home until 18 months later. Our first year stay was a nice one. We needed missing things like storage for clothes, mirrors, a desk and some other items that Pouneh diligently provided at the beginning of our stay. During our second year stay, more than our first, we were sometimes made to feel less welcome on a number of occasions, however, when there were issues with the home ( water damage from the roof and then the entrance) . Despite our diligence at pointing them out, they were not addressed immediately, hence creating more damage than was necesary. Our belongings were not impacted, because we moved them out of the way, but they could have been had we not been around . On the latest occasion, the basement roof was so full of water thay part of it fell through. We had seen this coming, already, Sunday afternoon when we'd called...But Pouneh or her assistant dit not react until Monday afternoon. In addition, although the place was clean on our first move-in, in August 2016, it had definitely not been cleaned after our second move-in, in August 2017. We are mature, home owning, responsible tenants, who had no problem paying for home cleaning 8 hours a month to maintain the home at its best. We had left it spotless and were very disapointed to be welcomed in such a way as a thank you for our efforts - not to mention the fact we were returning for 10 months, where the cleaning would entirely be our responsibility. No effort was made to take into account the 8 hours a cleaning lady took to try to get it back to a clean state after what seemed like 6 weeks without cleaning. One final disapointment was not having the back yard lawn cut before June. In this all inclusive rental, we would not expect to have to wait until June to have a properly cut lawn. It was truly wild by the time it was cut! I do wonder, had there been more rotation in tenants, if the lawn would not have been cut in May. The home definitely has assets, in a very expensive Toronto rental ( and buying) market. Pouneh was generally responsive but we rarely dealt with her directly after a few months. We sometimes felt service was reluctant and responsiveness lacking, particularly during our second year renting it, despite being extremely responsible tenants. It would seem useful for AirBnB to have guests provide quick feedback on long term rentals regularly during their stay so any issues can be adressed during their...