Honestly the customer service was outstanding. I had an early flight and my check in time would have had me waiting at the airport and Mitesh was more than willing to have me check in earlier. The apartment is as shown in the pictures and the shower is amazing! The apartment also had plates and pots if you need to cook anything and towels, shower gel and shampoo are provided. The house is close to grocery stores and bus services. Overall was 10/10 and would stay there again if i’m back in Toronto.