At first, things were less than perfect as, after we booked and paid we were informed that the room wasn't actually available, but we could book a different room of theirs for triple the price. But after we pushed back, they were kind enough to offer a room that usually goes for more, at the original price. We had issues with loud guests next door and a beeping smoke detector, but both issues were resolved eventually. Location was great, apartment was clean and they are very organized and helpful.