Beautiful unit, great location. Perfect if you are travelling for work and want a home away from home. Terrible choice if you make ANY noise at all.
We were 6 women in Toronto for a weekend of shopping and dining. We were lucky enough to be there for the Raptors final. Unfortunately the building management and a neighbour completely ruined our stay. The rules of the unit state that no excess noise is to be made after 10pm. Our group of 6 were leaving the building at 8pm and the concierge called out to us “I’m watching you! Any more noise and we’re calling the cops and fining you $700.” Calling out to people as they are leaving the building is passive aggressive and unprofessional. So I stopped to talk with him to ask why he didn’t come to the unit to ask us to keep the volume down, I told him that we would be more quiet and we left. At 1am that night (we were still out and hadn’t returned to the unit yet) I got a text from the host telling me we got a noise complaint and if we made any more noise we would be fined $700 and building management would call the police.
There was no escalation process. Nobody came to the unit to ask us to keep the volume down. Nobody gave any indication that we should be more careful. It went from us enjoying ourselves at a reasonable time of night to immediately being threatened that the police would be called and we would be fined $700 (when the security deposit in the contract is $500)
Not knowing what level of noise was considered unacceptable and not having any point of reference completely ruined our experience. 6 people is a lot to have in a unit - there is a certain level of noise that can be expected but we were afraid to even laugh at a funny movie.
Moe was VERY understanding and very communicative in trying to resolve the problem. However the problem seems to be out of his hands. The problem lies with the building management and Moe’s aggressive neighbour who stood outside his door as we left and said “don’t come back”
Unfortunately I don’t think this unit should be an Airbnb or at the very least only allow 1 or 2 people to stay.