About 12 hours before our stay Athena sent me a $200 security deposit request (which I wasn’t aware of before hand so it caught me by surprise).
Check in & check out were made very easy for us, Athena also sent out a very detailed sheet about how to enter into the parking & building and all the info about things around us- very appreciated.
Shortly after arrival we noticed we had very little toilet paper, paper towels & garbage bags. Athena offered for us to go grab what we needed and send her a photo of the receipt for a refund- not a huge inconvenience but definitely a bit of a minor one for us.
When it was time for Athena to refund us our security deposit & toilet paper refund it took her almost 4 days to do so (and by this time I had to contact AirB&B for assistance on this issue and get them involved. A little bit upsetting as when she surprised us with the deposit before check in I was very prompt at sending it to her!