Nice modern rooms, with modern bathrooms. The bath in RM234 is worn (enamel has worn off in parts). The bath towel rail was broken. It was soon fixed. Unfortunately the little things like teaspoons and tea bags were missing. On the second day I was given some gluten free bread (although notified a few weeks before I was gluten intolerant) which was put in my room. No plate, knife etc. When the room was cleaned the bath mat wasn’t replaced and I had to use the flannel on the floor so I wouldn’t slip. I was there for 4 nights. The reception staff are friendly and helped me with my suitcase up and down the stairs when needed as there isn’t a lift. I was warned about the homeless situation on the day I arrived and as a single female traveller to avoid the next street along - George st.