Sam's place was cleaner than any hotel I have ever stayed in! It had a welcoming modern design and all the amenities you would need when staying in a home away from home. There were also nice small touches like a basket of flip flops to wear in house if you felt the need to wear shoes. Check-in details were very easy to follow and included parking info (because parking in Toronto can be a nightmare). I did not communicate with Sam while at the house, but based on previous messages, I was/am confident that he would have been available immediately if needed. I would absolutely stay here again if I go back to Toronto.