We were welcomed by Melissa who showed us the apartment and made sure everything we required was available. She gave us a telephone number to contact her if we needed any assistance when we were staying there. We didn't need to use it as everything was as described in the advert. The neighborhood was good with lots of shops, bars and restaurants within a short walk. The streetcar was also close by with easy access to downtown. We had a very pleasant stay and would recommend this apartment.