I had heard mixed reviews about Ice Condominiums however our experience was great. Frankie had the place fully equipped and ready. Check in was relatively easy, although you need to ensure the security has approved the selection for your floor button. You need a fob or security to override the elevator because you can only press your exact floor with a fob programmed to allow that floor, just an FYI. When the fire alarms went off Frankie was extremely quick to respond and very helpful to us. We felt reassured knowing they were there to respond to our needs quickly. The view was beautiful and the location was extremely convenient as we were attending a concert at the ScotiaBank Arena. Close to everything you could possibly need downtown. We had a wonderful time, and would recommend this air bnb!!