Drove 6 hours to Toronto. When we were driving into the city, we called Sonder to ask about nearby parking. We were put on hold for 20 minutes and then hung up on. The representative did call us back and said she had found a parking garage that was a good deal for the weekend. When we asked how much it was she said “I don’t know”. We arrived to a beautiful room that was 29C. I thought I was walking into a hot yoga studio. There were 2 thermostats in the room.. I adjusted them both to 18C. 15 minutes later hot air was still blowing. I called a Sonder representative and they asked me if I had pushed the down arrow on the thermostat. They then asked me if I could email them a picture of the thermostat. I had to then stress that I know how to use a thermostat and would like someone to please come fix our broken thermostat. Someone was eventually sent, but she was not able to fix it. I then asked to be moved to another room if available. I was offered a $50 voucher for a “future stay”. When we arrived at at new room, I noticed it was 1/3 of the size and had a double bed instead of a king bed. This is not what I had paid for. I then had to kindly ask if there was another room available that was perhaps the same size bed and room. We were then relocated to a third room. After 1 hour we finally settled into our third and final room. I drew up a bubble bath. I was then unable to drain the bathtub as the drain was broken. For 3 days of my stay the bathtub was full of water and I was not able to use it again. My first night I went to bed early because I had an important licensing exam the next morning - the purpose of my trip. I had heard so many great things about Sonder I had chosen to stay with them. At 6am we were woken up from a deep sleep by a terrifying banging sound. The door attached to the vanity (some kind of marble) had fallen off and had smashed the bathroom tile. The echo and noise was so loud then we both jumped out of bed. I had mentioned to management that for all of the money I had spent on this place that I deserved some kind of compensation for all of the above. I was offered a $100 reimbursement. This is not even close to covering one nights stay. The place was beautiful. It’s unfortunate because if they would have reimbursed me for the 1 night (I stayed 3 nights total) I would have chosen Sonder as my go to hotel for future business trips and all would have been forgiven. They have lost my trust and loyalty. Very disappointed. Do not stay at Sonder.