Communication was lackluster, and quite irritating as well. In the house manual and check-in instructions or any other pertinent blurb, all say that prior approval was needed for check-in; when I asked about being able to check-in early since we would be arriving only about 2 hours before check-in, I received a message that I would need to wait until the day of to ask again, since they weren’t sure if the cleaners would be done. When I asked again the morning of the check-in day if it would be ready, as I was told to, I received the same message again, which I now know to have been an automated message all along, with no real person reading and communicating with me. I never got a response at all after responding to the automated message again (check-in day was a Saturday, these people must have been away from office, on their weekend as well, not answering at all) until the automated check-out message.
As for the condo itself, it was very nice, clean and tidy. The bed is absolutely not a Queen size mattress as described in the listing, it is actually a Full size mattress; if it is actually Queen sized, I have NEVER seen a Queen mattress that small, where it is basically equivalent to the size of a Full. Also, the Central Air Thermostat doesnt work below 22 degrees Celsius (about 72 degrees Fahrenheit), so the apartment was never cool, and a lot of times was uncomfortably too warm, given it was a summer heat wave at the time.
The lobby was very clean as well, and patrolled by security guards which felt safe.
It is in a great location in the city too, only a few minutes walk to the beautiful waterfront, as well as Union Station, subway and streetcar stops as well. A train goes straight to Union Station from Pearson airport as well.