Do not choose this property. You will regret it. Apologies for the length, but these people must be exposed. We arrived Tues, Aug 29 & immediately contacted the hosts, Frankie & Trish because, among other amenities listed on the description, was a washer & dryer. It was upon our arrival that they clarified there actually wasn't a washer and dryer inside the property, but instead they were located on the first floor. This is an amenity that we specifically sought for our week-long Anniversary trip, so we expressed our displeasure at the misleading information they provided. We've stayed at other AirBnB properties that actually had a washer and dryer, so we're well aware of the difference between that and "washer & dryer accessible." They agreed to send a representative with laundry detergent and a wash card. We acquiesced and continued to settle in. During the evening of the 29th, we noticed several large gnats – in the kitchen, in the bedroom, in the living room, in the bathroom. After some investigating, we discovered that the trash can in the kitchen had not been emptied. It was full of contents from before our arrival. As well, there was an odor emanating from the refrigerator. We took out the trash, went on YT and found a home remedy of vinegar for killing gnats. That did not work, so we again contacted the hosts. At this point in the afternoon (Aug 30), we still had not received the laundry detergent & wash card. The hosts expressed their apologies and dismay regarding the gnats and asked how they could rectify the situation. We requested that they send someone to 1) address the gnat issue, 2) clean out the fridge, and 3) drop off the wash card & laundry detergent by end-of-day Thursday, Aug 31. Although we were aggravated by the situation, we were trying to make the best of things and allow the hosts an opportunity to address our concerns. They replied by asking us for our preferred time and because our actual anniversary fell on Aug 31, we asked for someone to come that morning, before 11A. That did not happen. Instead, the hosts’ representative, Jamal, called us on the property landline @ ~1200 to say he would be there in approximately 30 minutes. Four hrs later, we were still waiting. We contacted the hosts again, expressed our frustration at the situation and requested a partial refund for the 2 days of unsatisfactory service. They agreed, but also made it a point to comment, “We are also surprised that you did not communicate this to us earlier Jamal no show.” We reminded them of our early morning preference. To suggest that we were somehow deficient in timely correspondence was ludicrous, considering that Jamal was already a day late regarding the wash card and laundry detergent and also considering that he called us. If he wasn’t going to come when promised, the burden to call back and let us know fell upon him. Finally, he arrived at 1722, with bug spray, a wash...