Katy responded quickly to emails and was very helpful. She and James ensured that we enjoyed our visit and were able to make the most of our time in Toronto. The view of Lake Ontario was fabulous and the bed was quite comfortable. As others have noted, the apartment is smaller than you expect from the photos. We were 3 single adults traveling together, though, and we had plenty of room to be comfortable. It was a great stay, and Katy was an excellent hostess.