My experience at Emma's place was terrible. Her flat was disappointingly very dirty. Bed was located on top of a filthy rug (something you cannot see from the photo), sheets stank, and the bathroom had not been clean in ages (toilet was disgusting). There was also a bad smell (like cat pee) from the entrance up to the first floor. This forced us to LEAVE her place and to spend more money to find a clean accomodation last minute!). When asked for a refund, Emma refused and told me to let Airbnb decide. Guess what? Airbnb refunded me. The only two positive things were the location of the flat and her precision in organizing the check-in. But obviously that's not enough to make people stay.