Great communication throughout the process - both before booking & during. Asked if we needed anything once we settled. I will say though that the bed was not comfortable whatsoever - was hard as a rock & felt like we were sleeping on a box spring. Both of us woke up in pain & stiff. There was also no towels - had to dry my face after washing it with thin paper towels. Despite these, was a good experience & would definitely use this place again as it is great for just a one night stay!