Sharry was extremely helpful with communication before our arrival, directions, and key exchange. She was readily responsive with any questions. We really enjoyed Kensington Market and would recommend this flat to anyone looking for an authetic Toronto experience at an affordable rate. The location is close to everything! We rented bikes one day and felt like were able to access the whole city. The flat is clean and had everything we needed. My only complaint is that the bed was too firm for our liking.