I highly recommend this apartment! Gaziza was very quick to respond to my initial inquiry, as well as subsequent communications. She was warm and friendly. The property was exactly as described and was comfortable for my best friend and me. It was decorated well and fully met our needs. The location was ideal, as we were in town for a concert at the Air Canada Centre (quick walk). We also walked to Eaton Center and Kensington Market. Key exchange was super easy too. I did not need the host for anything during my stay. It was my first experience, and I loved it. So much better than a hotel stay. My husband and I visit Toronto occasionally and I'll be sure to seek this place out again.