I knew Toronto and was there to have two recent joint replacements assessed. I emailed Emi before hand about those disability issues and she was more than eager to help me. I phoned her 5 minutes before I got there and she was waiting for me in the lobby to guide me to the visitor parking. She insisted in taking my luggage up for me. Her place was exactly as described on the site and pictures and was very clean. My room was like a bed sitting room with all the makings for tea or coffee. I also had use of the kitchen facilities. She was more than willing to converse with me as we learned more about each other and when I need to lie down, she left me alone, but knowing she was there if I needed anything. .