We moved into Mile’s Air bnb due to renovations on our house. We booked last minute, but Miles was very friendly and accommodating. We didn’t have a firm date set to move back into our home—we were at the tail end of the renovation and waiting on confirmation from our contractor. We chose Mile’s place because we thought it offered a flexible cancellation policy. It said “cancel before the end of your stay and get a full refund for the days that remain”. When we moved in, we told Miles we’d most likely be leaving sooner than the date we had indicated and he said that it was ok and to keep him posted.
About a week into our stay (we booked it for a week and a half) our contractor said our home was ready. Eager to move back in (we’d be undergoing renos for over 2 months) we let Miles know that we were leaving and we packed our stuff, cleaned the apartment and left. When we tried to cancel and get our refund, Miles held on to our money and refused to give us the refund. After complaining to Air bnb, they canceled it for us and gave us the refund.
We had no problem with Miles until we decided to move. The apartment was spacious and clean. The washer broke on the first day, but Miles was responsive and got someone to fix it that same day. I was just caught off guard when he went back on his own cancellation policy.
Overall, we were a bit taken aback by his dishonesty, so I’d advise anyone to be cautious when booking with him.