It was my first time in Toronto and this listing was just about the only places still available due to a collision with a big conference. I decided on this since the price, location, and amenities all seemed pretty good based on the descriptions. Unfortunately, that's where the good initial impressions ended as the check-in process was hands down the worst of any listings I have stayed at. A few days before I was set to arrive, I was asked provide additional identifications as required by local law, which I wasn't aware of but complied anyway and to my worries, there weren't any confirmations afterwards. Still, I was optimistic and didn't think too much about it. 48 hours or so before the arrival, I messaged to ask about check-in since I have not been sent any instructions even after the identification checks. It took awhile but I eventually got a reply by a different person who asked me to meet in front of the building to exchange keys by the agreed upon time. Sensing that this isn't going to be easy, I tried to keep the host updated of my schedule and estimated arrival time throughout the day of arrival and although I got a reply each time, it was from a different person and almost all of them did not bother to read the chat history. We did finally agree on a time to meet and I was assured that someone would be there to meet me at that time. When I did arrive though, there was no one in sight and no one showed up even after many exchanges. I ended up waiting for 30min+ before yet another person showed up and led me to the room, left the key fob, and quickly left without any apologies.
On the positive side, the place was spotless. There were all the amenities you would need all neatly placed for use. The bed and pillows were all super comfortable and allowed me to have a comfortable stay during the trip. It would also be nice to get some information about the local area and any recommendations but it was a good thing I already had done some research.