We booked this space for a week for our colleague who was flying in for training. Due to a family emergency and the snow storm our colleague was unable to arrive on time for check-in. This whole time I was in open communication with the host providing him with all the updates. He had arranged for a late check-in at 6PM but when I reached out to him at 4:30PM, he had already left town. Not once did he mention that he had to leave on a business trip and that he would not be able to provide the key to us. Our colleague was stranded without a place to stay for the remainder of the week. The host was not completely honest with his cancellation policy. He informed me that it was strict with no refund, but the booking e-mail stated it was a flexible cancellation policy. We tried to get a partial refund for this booking, but the host declined. I would not recommend booking with this host.