I never dealt with Barbara at all - instead, everything seemed to be handled through a third party management company; but their response time and service was incredibly quick. Check in was a breeze and the unit was gorgeous and super well maintained.
The location is a short walk from the CN tower in one direction, or a quick walk up to Stakt market and the Queen/King West areas in the other.
Views from the apartment were amazing and watching the trains roll in toward Union was great.