FUTURE GUESTS BEWARE! This was my worst Airbnb experience dealing with a host and I want the next guest to get the heads up. This has to do with Suzette’s booking and registration process. After I booked my no cancellation reservation fee, Suzette immediately requested a lot of information... one was to provide a picture of me holding my id. I don't understand why this was needed because I went through Airbnb's verification and it made me feel like a criminal. But since I couldn't cancel, I sent it. Two days before check in, Suzette sent a security deposit request of $199.77. Please note the request was made under Airbnb resolutions-extra services. She had assured me that it would be fully refundable after they do a quick check to the property after my stay. I was still very uncomfortable in having to pay but I felt I had no choice given that she didn't send the check in information. Upon check in, I received one set of keys instead of two. I messaged her and she said she would check with her cleaners. I did not hear anything about the keys during my 3 night stay. It was very difficult for a party of 6 to work with one set of keys. We had to schedule for someone to always be at the apt. After checking out with Suzette, I did not get my security deposit back immediately. She said that she needed to hear from her cleaners and that I need to be patient. Four days later, I had to go through Airbnb support to get it back. Overall, if I had known about all of Suzette’s booking and reservation process, I would NOT have booked this stay. Thanks for reading and good luck!