Thivian is very responsive and willing to help.
However, the house is very dirty esp in the toilets (with many hairs) and kitchen. Some leftover put in the freezer and dirty dishes inside dishwasher.
As for bathroom, they didn't provide anything e.g., shampoo, towel, floor mat etc. None of them dare/ want to take a shower at night.
As for bedroom, it's more disappointed. 2 bedrooms only provided the flat sheet without duvet and blanket for us.
In generally, I won't even recommend to reserve this airbnb.