Rachel seems like a nice person. The location's great. The coffeemaker works.
But none of that matters, because the bed here is miserable. It's a rock. I couldn't get a full night's sleep here. If you can't sleep, nothing else matters. It ruined my trip.
One more thing: Checkout instructions directed me to strip the bed, throw the sheets and towels into the washer, and start the cycle. When I'm paying a cleaning fee, I don't expect to do part of the cleaning.