Sam is a great communicator and is very responsive that'll try to smooth out any issues you experience. Great location as it is downtown and walking distance or a short transit ride away. It may not be everyone's cup of tea as there is a lot of foot traffic in the area as the building and its surrounding buildings have a lot of renters/airbnb. Additionally, as a condo and its close proximity to downtown/entertainment district etc., it can be sometimes louder than wanted.