This was a extremely terrible experience. During my entire stay, I was without hot water and had ice cold showers every day. I alerted Lisa and Stephanie right away and while she was apologetic, she did nothing to rectify the matter. All she did was assure me that the building management would fix the issue the next day. She also told me to go shower at the local recreation center which is very unprofessional and not what I paid for. On the 2nd day of my stay, Lisa even tried to claim that the unit shouldn't have been affected. I asked her to come verify and she quickly retracted her statement. I asked her each day when the water would be fixed and she continued to claim the water would be fixed the next day. Only on the final day of my stay did she tell me that the water was NOT going to be fixed and this was out of her control. I understand that these things happen in a condo building and agree that this is out of her control, however how she handled the situation is extremely unprofessional. She was unwilling to offer any compensation or partial refund. I had to get Airbnb involved to mediate in order for Lisa and Stephanie to even consider a partial refund. This took several phone calls wasting several hours of my vacation. In the end, they did the bare minimum of a 20% refund which I had to fight for as Airbnb forced them to provide this. I would have rather paid 20% more and had hot water during my stay. Had Lisa been truthful from the beginning that the technician to fix the hot water was not coming until next week, I would have left immediately. Furthermore, I believe a larger refund would have been more fair and reasonable for this significant inconvenience and I definitely should not have had to fight for this as they didn't offer any compensation at all initially.
Lisa and Stephanie only care about profits and not about their guests.
I would NOT recommend ever staying at any of Lisa and Stephanie's properties.