Highly recommended for quick and wasy communication.
So I booked this place but later I got to know that there was a security deposit(which I somehow skipped while booking). I did not want to block the amount so I contacted Thomas(the host) and asked him if they could lower the deposit.
He suggested me to cancel but Airbnb was deducting half of the booking amount. The host assured that he would refund all my money and despite me cancelling the reservation he was super reaponsive to each of my messages and he really made sure that my entire booking amount was refunded.