Keir was great with communication. As soon as we sent our first request, Keir was quick to respond and was easily accessible before, during and even after the stay. The apartment looks just like the pictures, if not a little bigger and better. It was clean, quiet (even though it was above a restaurant), and easily accessible. The location is excellent. Check-in and check-out were very simple. It's 1/2 block from a great grocery store. It's also close to two shared bike stations. By the way, we'd recommend checking out the Toronto Bike Share....it's worth it. The $50 gift card Keir gave us for the Hair of the Dog worked great the night we decided to stay close to the apartment. The food was awesome. We didn't get to see all of Toronto so we'll definitely hit up Keir again if we come back. We'd recommend Keir's apartment!