From the start to the very end, communication with Clarence was great! Check in process was extremely easy, and prior to checking in Clarence sent simple instructions with pictures on how to access the keys. Clarence was very easy to get a hold of and fast with his responses. Location of the Airbnb is prime, steps away from Trinity Bellwoods Park and some of Toronto's best restaurants and coffee shops. You get the city life with the quietness of a residential suburb. Best of both worlds! Upon arrival, the place is just as seen in pictures if not better. A little welcome package was printed off and recommendations to nearby restaurants, coffeeshops and essential services (hospitals and etc.) was provided. The place is very cozy and decorated well. Living room is cozy and has a Sonos system. Kitchen is beautifully decorated and has all the essentials (& more). Kitchen island is a great size. The apartment has a washer and dryer. Washroom is very clean. Clarence came to the rescue very quickly when essentials got short (i.e. toilet paper) as I was at the apartment for 2 weeks. The apartment has LOTS of storage space. Including 2 closet hallways and a walk-in closet in the bedroom. The bedroom mattress has to be the comfiest mattress I have ever laid on. I haven't gotten that good of a sleep in years. Overall, love the place. Feels like my second little home. Would definitely stay again and would recommend this place to anyone who is looking for a cozy stay in the city.