Nina is a wonderful host. She replies almost immediately to all your questions, is very detailed, and is such a treat to interact with. I picked up the keys from concierge with no problem. When you step into her home, you feel so welcomed. Its a lovely home. She left a note that mapped out everything from wi-fi to the dishwasher to the T.V to recycling, etc. She even called to check if my check-in with the concierge was smooth. So thoughtful! Her place was very clean and the beds were so comfortable. Her spot is in a great location! Prime Toronto location, for real! I highly recommend this host. She's a treat!