I have used airbnb in past and normally my experience is quite good. Unfortunately, my stay at Andrew's apartment was quite the opposite. The dishwasher didn't work. I tried to give Chantel, the host's point of contact during our stay, the benefit of the doubt by asking her if there was a special trick to get the dishwasher to work. I have owned several houses, all with dishwashers, and I know the process is fairly simple. I even googled the instructions for this particular model. But no luck. Chantel simply restated, over text message, how to operate the dishwasher. When I replied that the dishwasher still didn't work, she stopped responding. I noticed the dishwasher had an unused detergent puck in the tray which seems to indicate the previous occupants also could not get the dishwasher to work. Also, the Keurig coffee maker didn't work. Later on in our stay, the ceiling in the kitchen leaked water on the countertops and floor. We threw towels down on the water and contacted Chantel immediately. She responded very quickly this time by sending the building maintenance crew to our apartment to clean up the mess. The brought in two very large and noisy machines to dry out the dampness. We were told to leave the machines on until check out. We all had difficulty sleeping because of this. This was the first time I have ever used airbnb for business travel. Unfortunately, I was very embarrassed in front of my colleagues. I would recommend any traveller to avoid this place due to the lack of communication, failure to take responsibility for broken amenities, and tendency for the kitchen ceiling to leak water. I know this seems too horrible to believe but you can contact me for photos.