The place was exactly as described. it was very clean. Tammy was very responsive. The location was convenient for us (near a bus stop and the highway) but wouldn't be recommended for someone who wants to be near the action. We didn't use it but the is a parking spot available for those with cars. The check-in was easy and flexible. there were some nice touches (ex. eggs, cookies, coffee). Our only complaints are (1) we couldn't control the temperature ourselves and (2) it gets a little noisy when there guests in the upper unit (you can hear them walking around etc.). For those who have accessibility issues, it is a self-checkin with a key pad and there is a small set of stairs you must go down to reach your room.