I have had so many Airbnb’s and this experience was by far the worst I’ve ever had. Arrived with room number and buzzer code. Wasn’t advised that you needed a fob to use the elevator. We ended up having to carry all of our bags up 14 floors. We finally made it to our floor to find the room number didn’t even exist. I called the host and was told that I had the wrong room so had to go back down 45 floors to once again ask the concierge to let us back up to a completely different floor making me look stupid. I finally made it to my room 40 minutes later to find it in disarray. Cupboard doors in the kitchen hanging off their hinges. There were big nasty stains all over the bedroom carpet and bed sheets. There were damp and smelly linen and towels in the dryer and the wooden floor had so many chips and distinctive marks it looked like someone had run through the apartment with a lawnmower. We were also told by the concierge that the pool would be closed for the entirety of our stay, I only booked this apartment for the pool and hot tub. I messaged the host and they decided to move us to a different building 13 minute drive away so we had to pack everything up, get an Uber at my expense to our new building and had the same issue getting up to the apartment. We finally arrived at our new apartment at 1am, 2 hours after initially checking in and if all that wasn’t enough, I walked into the new apartment to the balcony to find the whole screen door had fell off. Speaking with the by text message throughout the whole ordeal because they didn’t have the courtesy to pick up a phone and speak with me in person. Then struggled to take responsibility or even making an effort to rectify their mistakes after many chances to do so. Their customer service was appalling just adding to an already terrible experience. I will never rent for them again and would strongly urge anyone considering staying there to reconsider. Terrible company, terrible customer service and terrible dilapidated apartments.