Chris seems like a lovely guy, really nice; always responding relatively quick. Room was okay-you pay for what you get. Could hear an awful lot from upstairs and one night we were kept awake until 12:30am. One other thing to note is that the bathroom door does not shut properly so you cannot lock it. Other than that it was a good place to stay bearing in mind it was our first place in Toronto but wouldn't recommend for anything over a week.