We've stayed at a few Sonders over the world before and always had a great experience, however this branch had one issue after another.
1. Price is unfair considering guests cannot have access to facilities, such as pool, games room and bbq patios.
2. No concierge desk related to Sonder (Kings group are separate and unable to assist).
3. Dirty dishes with an extreme amount of food were left in our cupboards, implying our flat hadn't been checked or cleaned.
4. Check in was difficult as we had requested early check in, but no details were sent for codes ect... was waiting around for 30 mins before reaching someone through the Sonder chat app.
5. No shower gel was provided at all.
6. Not enough condiments, toiletries ect were provided for our length of stay and for 4 people (like they hadn't checked who was staying and for how long)
7. Our keypad for our door was down one night, so we were locked out of apartment for ages in the middle of the night.
8. With all the above issues they did not agree to a discount which we requested, all they did was refund the cleaning fee and offer a later check out.
Would not stay here again