Jason is very responsive. He was traveling during my stay but made sure to answer my emails/texts in a timely manner. The loft is in a great location! It is minutes away from the hubbub of restaurants and shops. It is a good central location between Liberty Village and the busier area of King Street West as well as Queen Street West. Walking downtown from this location was a breeze! There is a grocery market across the street across from a Tim Horton's! This place is great value and I would recommend it