UNPROFESSIONAL, LYING HOST.
I booked the place a week in advance. On thé day of my travel the host didn’t send me info about check in until I called roughly around 1pm. He promised everything was ready and sent me instructions on where to go. It turns out I have to meet another person at a different location to get the keys. The person named Luis was not responsible at all, but later messages me to tell the host didn’t give him the keys. At this point it’s only 10 mins left for Check-in at 4pm. I called the host again and again no response. I used my husband number, and they responded. They let us know they lost the keys to the unit (we weren’t informed about this on our way or prior). It is now around 6pm we have been driving five hours, host is being irresponsible, different stories are being told to us, and airbnb call centre seems to be busy as well since we were also trying to get a hold of them.
Around 6:10pm the host calls us letting us know the unit is now available, the keys were found, but only problem is that the unit is not clean! I proposed we will take it but we should be reimbursed for our cleaning fees. He agreed.
To make things worse, we got into the unit and found it super clean (so we lied to about not being clean), there were no towels, soap, garage fob, and basically most important amenities mentioned were not available. We didn’t have much of a choice to stay and deal with this because we were travelling for only two days.
The place had a beautiful view, but it’s too bad we couldn’t enjoy the full experience because of the stress imposed on us by the host who wasted our time. And mind you, we paid over 1095$ dollars for two days which is why it’s disappointing to enter a unit with barely any amenities.