The location was great and my only gripe was there was quite a bit of difficulty scheduling and arranging the check in and had to wait for Sam to return once I arrived as he had gone to check in guests at another location.
I do believe that he made every effort he could to get me checked in as close to on time as possible; I just don't feel the situation should have ever arisen.

In fairness I did arrive just over 10 minutes after the agreed upon 15 minute check in window, but had let him know I was running late two hours beforehand.