Sophie is clearly a nice person but she has limited English; when we had a problem, she called a friend who could talk to us and translate. We emailed when we were arriving but the room was not ready then; this is not a deal breaker for us. It was very clean and looks over a parking spot. The location is residential, a bit shabby, and on the Bathurst tram line near the West Queens West neighborhood which is convenient. The bed is VERY hard; a kind of platform with a thin foam layer. The bathroom is adequate but she needs more absorbent towels. We wouldn't stay there again but wish her well.