I have rented a lot of places around the world and experienced a variety of hosts, but my experience this time around was not pleasant. I planned a trip to Toronto and was looking for a place that was to my liking and had specific requirements, as I was going to stay for +/- 2 weeks. I picked this specific unit as it was only me traveling for work so no large unit was required, I loved the view overlooking the city and having a balcony to enjoy it. I wanted a spacious bedroom including the working desk and the island in the kitchen that separates the living room with the little bar stools.
I think the first red lights or discomfort for me which I overlooked or let slide was the fact that the host told me I was not supposed to contact or engage the concierge or mention anything about Airbnb; I should say I'm a personal guest of the owner of the residence. This was because they were not allowed to rent the unit out as an Airbnb flat for less than 30-day stays. Also, note that you are not allowed or suggested by the owner that you cant utilize the amenities the building offer if you stay less than 30 days.
The day of my arrival after a 4-hour flight from Vancouver and traveling into the city arriving at about 7 PM, I was told that they can't offer me this unit as there was a strong smell as somebody dumped cat litter in the trash, but they have another unit which they believe is more premium in the same area.
Meeting the said owner he took me to the unit, but all the key items I wanted in my original unit was not present, but they said its more premium as it had a big dining table, bigger balcony, and an extra bedroom, things as a single traveler I did not really need, but accepted it as I had no other choice at that time of day to make alternative arrangements and already paid for the unit.
When the host checked in a day or so later, I mentioned my disappointment in the fact of how things played out and the little notice given to me, and what my requirements were.
I think the worst experience I want to make others aware of is the fact that the host kept messaging me and said they have 5-star reviews continuously and would appreciate if I don't write a review cause if I do it will be out of spite and they will take it up a notch to tarnish my reputation and they will even go outside of the Airbnb platform to pursue me, I think this is so unprofessional and unethical to try and coerce a person to either keep quiet if you can't say anything good.
I think this was my biggest issue with this host that I could not voice my opinion about this and was constantly harassed via the Airbnb message system, so for future tenants, this is just an FYI.