My son became ill the weekend before I was arriving at the condo and I asked the owner if there was something he could do about the refund, if I were to cancel, explaining my situation. I wasn’t expecting a full refund but some leniency on losing out of the full price had I cancelled. He simply stated he had a strict cancellation policy.
Short story, I made the trip over for work but left early the next day. All other arrangements I booked were very accommodating, ie., VIA rail made exceptions for the refund, my Uber rides I booked made exceptions, the deposits I made for the restaurants I booked etc., we’re accommodating except for the owner Sam. I spoke with Airbnb and they said it was up to the owner and Airbnb would accommodate that request.
Again, I wasn’t asking for a full refund just an exception had I cancelled.
I stayed for my work trip but cut it short to be home sooner for my son.
Overall, the location was great, the communication could be more timely and responsive and the condo was a place to sleep. If it wasn’t for the location, I would have opted elsewhere.