My stay at Sonder was horrible. It was the worst experience of my life and I am traumatized to every try a Sonder again. When I booked through the Sonder application website It told me I was good to check in and a few hours before check in I got an email saying that my stay has been cancelled. They took the money out of my account I called Sonder to ask what the issue was and they mentioned that because I am from Toronto I cannot book a Sonder in Toronto.
I asked for the funds to be refunded so I could book another property on Airbnb or I would be stranded as they have taken the funds out of my account they told me it would be 10 business days.
I then booked the same unit on Airbnb and everything was fine. I am from Toronto but I have been in Miami for 5 months. I have just come back to visit family and friends. Once I checked in I have booked dinner reservations around the area so my family had come to visit me before to check out the place and catch up before our dinner reservations. We had no where else to go as it was snowing outside and extremely cold there where 7 of us. Myself, mother, father and other friends and family.
I got an email the next morning saying I violated the terms of the Sonder by having more then 2 guests at the unit and I must be out of the unit by 12noon. They sent me this email at 11:15. Essentially they gave me 45 minutes to leave and I was told the authorities would be called if I didn’t leave. I called to figure out what was going on the decision was final as more then 2 people came to visit me I did not know this was a rule this was a mistake on my end for not reviewing the house rules. The place was clean we didn’t through any parties or anything of that sort. After I took one bag to bring to the car as I came back to get my laptop and other things from the fridge the door was locked. As I called Sonder to get my laptop nobody has answered me and to this day I still haven’t gotten my laptop back that I use for work valued at $2000. This was a nightmare and the worst experience of my life. I have booked multiple airbnbs in my lifetime and I wouldn’t wish this on anyone.