The host was very accomodating and helpful throughout the experience. He made sure my stay was as positive as possible. However there were issues with getting overnight parking, I had to call the host to verify information before concierge would let me get access. The biggest drawback was the front door handle was broken and we were locked inside our own room, we had to call a locksmith to open the door for us as concierge would not assist us. This caused a huge inconvenience for my guest and I. The host did his best to solve the problem for us.