Firstly the good......
Ebby was great and very quick with replies to any queries. Also the location is perfect for seeing the main attractions in Toronto.
Then the not so good.....
Unfortunately this apartment was lacking both in the luxury advertised, and in its ability to facilitate 5 people.
The master bedroom was missing most of the blinds (as was the living room), meaning it was very hard to sleep due to the light especially with kids. The carpet in this room also really needs replacing as it’s badly stained and pretty grim.
Only 4 bath towels were supplied, despite confirming 5 people would be staying, and no spare bedding for the sofa bed which 1 person had to sleep on. The sofa was also broken on one end.
The kitchen utensils were not sufficient for 5 people either, with just a couple forks / spoons / knives, and no teatowels.
No coffee making facilities are provided either which is fairly unusual.
A broken cupboard door was left leaning against the side, which although labelled our toddler managed to knock over on himself.
I would also recommend some instructions over how to use the fob key to re-enter the building / lift, as well as the pool and gym, as instructions are clear that the concierge should not be approached.
2nd bedroom isn’t actually a separate room, rather a sectioned off area with a curtain to separate from the living room. This is only accessible from the bedroom and sectioned off room so if you did have people sleeping on the couch they’d have to go through a room to access the bathroom. This should really be clear in the description.
The condo was generally clean but the ashtray on the balcony was full and there was a mop and bucket out there as well.
A few minor additions could make a big difference to this apartment. I think it probably needs a full redecoration though to be described as a luxury condo as at the moment is was more like posh student accommodation.
Hopefully these issues can be addressed as the location really is great.