BEWARE of this place. If you have anything related to a sudden covid case or family emergency, the host will not refund you a penny unless its on their OWN terms. Not one to ever leave a bad/negative review for things but this truly has been a terrible and negative experience for my family and I. Never met such an unreasonable and non understanding host. I fully understand that there is strict policy in place but i asked for a partial/full refund within 15 minutes of the booking. LITERALLY within 15 minutes - not anytimg more and all the host did was decline the refund request. Host said the only thing they can do is to cancel my booking and if its booked by someone else I will get a refund. So i have a slim chance of getting back maybe $1200. On top of that, I couldnt even get refunded a damn penny. NOT even a single penny. Not only did the host make a huge profit but couldnt even consider a one time exception for the sake of my familys emergency and health. Read about other hosts who would at least refund 30% of payment to their guests. Furthermore, host called me several times - almost 10 times as I stated multiple times i was at the hospital and couldnt speak. Additionally, Airbnb support said they aren’t able to do anything as said host thry wont refund anything. Overall, it is saddening to see that some people vaule a strict cancellation policy over ones physical health and is not able to be considerate or understanding of a sudden health matter. From this negative experience I will no longer be using airbnb for any future stays. Please note, If youre not dying dont except to get any sort of refund from this place. Thank you Shivani and Sachin for a $1200 debt that i now need to work overtime just to pay off this unnecessary amount :)