We are regular Airbnb users and it is the first time that we decide not to stay and booked an hotel instead. We arrived late at Kim's house, we knew that the Airbnb was a tiny basement but he did not expect this level of dirtiness. The basement was not clean at all (dirt on the floor, orange stains on the toilet seat, hair and hairs in the linens stored in a dusty chest). The shared kitchen was unclean and very untidy as well.
Kim was extra nice when we arrived. But we did not feel comfortable asking her to clean the basement again, because it would have required at least an hour of work and it was already late. It should have been cleaned before we arrived anyway. Despite being nice initially, Kim is not very understanding in the report process and refuse to reimburse 2 out of 3 nights (even if we stayed only an hour at her house).
Looking at the reviews, some had the same experience and for others it was better. Guess we were not lucky, but it is the last time we book an Airbnb rated below 4.