Our family booked this house for two times, because we liked a picture that we saw on airbnb. But when we moved in we were disappointed Because house wasn’t cleaned properly. Women's razor and bath sponge in the master shower where left by previous guests , not fresh towels and damaged sealing in kitchen seems like there is problems with roof in the house. All of that moments become a good reason to cancel our second booking and we just changed a house. We ask host about full refund but they declined .
As we are a newcomers from Ukraine in Canada it was a bad experience for us. Airbnb return a half of amount but the rest of money where blocked by owners. So our massage is just be careful and read closely their rules and terms of cancellation
because you may find yourself in similar situation.