Miles was very kind and quick to respond even though I forgot to tell her what time we will be arriving ahead of time. My brother and I drove from Philadelphia, and was in Toronto for pretty much just a day. We just needed a quick place to sleep, and we had a very easy check in and out process. Downtown Toronto is fairly close, but can take a while with traffic (but we had a car and didn't mind). Also, make sure to bring your own shampoo! I didn't read what was included ahead of time, so I had to go out and buy one, but there is a walmart right down the street so no biggy.