Michael and Jennifer definitely are the definition of superhosts. I an a first time Airbnb user, and they set the bar high! At one point during our stay we temporarily lost internet due to a storm. Jennifer was quick to offer us a new form of internet if it didn’t return in the morning. Thankfully, things were back to normal the next day, but the offer certainly left an impression. They understood that being away from home without internet is not fun. I would definitely choose them as my host again for Toronto.