My friend and I were visiting from Vancouver, BC and our flight landed a little earlier than expected. Jon was great with responding quickly as we inquired if it was too late to request for an earlier check in. He was able to get us checked in at 3pm instead of 4pm for a low price and we appreciated that he was able to make that work with such short notice.
My friend and I were expecting the suite to look at similar to what the photos looked like. The suite in the photos looked bright and lively, but in person even with the lights on, the suite seemed very dim and gloomy. The suite also had a strange scent to it when we entered and it lingered throughout our stay (we had to continue to air the suite out). We also noticed a few thing:
- the floors did not seem to have been swept/mopped properly. When walking around the suite, our feet would pick up particles and most of the bottom of our socks were almost black.
- the cutlery, some plates and some glass were still a little bit dirty. There was food residue on some of the cutlery and plates. There were dishwasher soap stains on the glass. We had to hand wash most of the stuff cause we were paranoid of it being dirty.
- the bathroom was fairly clean, although we did notice that there was no soap, shampoo or conditioner available. (Not sure if that is a standard, but most of the Airbnb’s that we have stayed in have always provided that). There was toothpaste available, but when we went to use it, we noticed that the seal was half open and it looked like it had already been used.
- the towels had a little bit of a sour stench to them and I noticed that I towel that I used had two brownish dotted stains. I was not sure if it was make up, blood, or something else, but we felt very unhappy with this as we would assume that stained towels would be not be reused for guests.

Jon did mention that he wasn’t sure if us checking in early would be an issue with the cleaners as they may not have been finished. Regardless of that, we feel that the cleaners did a poor job.
Everything else was fine. The suite is located in a great area. We used Uber almost everywhere we went (which was mainly in downtown) and it cost us less than $15 per ride. Checking in and out was easy and quick.