First of all, Allie is an amazing host, the place is small but really lovely, comfy bed and sofa bed, the location can't be beat, and Allie's communication was brilliant. And it was a good thing, because we needed it. Really hard time getting into the place. Lock box in awkward location down in the underground parking lot. Not clear instructions but called Allie and she emailed back immediately. Three racks of probably about 20 or more lock boxes on each rack - hard to locate and hard to open. Not to mention it was an oven in there, there were no lights until we discovered the motion sensor, and took a while to find the right box, and get it open. No iron, no hair dyer, no knives to cut fruit or raw veggies or anything you might need to cut for food and the Nespresso maker gave us about an inch of luke-warm coffee. Half the blinds were missing from the living room so waking up with the sun after Lady Gaga concert was not ideal. But as I said the location for the concert was perfect. Putting the key back was an ordeal as well and if you don't have the key, you can't get back out of the parking garage, so we left the key with concierge who was very good about it. I've stayed at a number of airbnb's in Canada and UK. This could be brilliant if those few things could be addressed. Allie went out of her way to make sure we were able to check in a little earlier which helped a great deal.