Ana was highly responsive before we arrived. All questions were answered quickly, and she was well organised. The place was also as advertised, with everything stated in the ad being present. However, this is not a home that AFAIK people actually live in, and the warmth of a lived-in home - the kind of thing I have often enjoyed about renting through AirBnB around the world - was noticeably absent. There were no personal effects to be seen other than an old Jenga game. It was more of a barebones professional short-let apartment. Not that there's anything wrong with that - it just wasn't what we expected. All that said, the place was clean, well-located and functional. No real complaints.