Alice was so great with communication and accommodating our needs for checking in and out; she was there when you needed anything and quiet when we were in our room. She gave us tips to get around the area which by the way was incredible! To have everything we needed at our finger tips; access to stores, our Raptors game & the train station was so amazing! To have all the right touristy things steps from her place & the biggest bonus was the view of the CN Tower from her place is incredible!