Ed was in friendly email communication with me before the stay and also once my mom and grandma were in the apt, he checked in with them. They asked him for some washcloths and a bathtub stopper and he was back in 20 minutes with them! The apt is beautiful and spacious. He's even got a great massage chair and a massive balcony, which would be amazing to relax on in the summer. Next time I have friends and family coming to visit me, I'll definitely try and have them stay here.