Nice apartment, convenient to downtown and a really lovely view - but not so "super" host. Entry is through a remote access app with which I was unfamiliar. But my confusion (just off a plan after a long trip) was met with a scolding reminder of the "detailed instructions" I had received (with smiley face icon, of course). How unfortunate that the "detailed instructions" of which James was so proud did not include that there would be three days of unspecified water shut offs in the building between 9-5, or that the toilet didn't always flush without fiddling with the apparatus in the tank, or that the window in the bedroom was broken and could not be opened at all! Perhaps a little more attention to those "details"? And by the way, if the check out time says 11:00, then it's probably not good form to hurry guests out by declaring you will be there right at 11:00 to clean. A smiley face icon does not make everything ok.