Prior to check-in, Chris was generally pretty friendly, responsive, and the apartment is beautiful. It was above market rate, but the patio was what ultimately sold us and led us to book. The patio was completely unusable when we arrived. The outdoor couch pillows were full of soot, debris, and dirt, which we had to vacuum off. We ultimately had to wash the pillow covers in the washer, and hand clean the wicker furniture. The patio floor had a thick layer of dirt that had to be swept including considerable debris underneath the furniture. After sweeping, we had to mop the patio 5 times until the original floor could be seen. The remotes were hidden and that's when we discovered large clumps of dust underneath the couch as well as debris and garbage, which we disposed off.