Pam is a fantastic host! Clear instructions for everything were given. The room was very nice and clean, exactly how it is on the pictures. What we didn't know about is little extras such as cereal, milk and even a spare Toothbrush! These were all things we weren't expecting, and it just already added to the great hospitality. The room is perfect for a couple looking to getaway and visit Toronto. If we're back in town again sometime, we will definitely be looking at this place again first! Thanks Pam!