In the review process, cleanliness is the first item that comes up, as it should be. The unit we rented was as described, except it wasn't clean. We were very disappointed. Arriving late from out of town we arrived to a bathroom that was dirty. We had to clean the toilet and bath before we could use it. It was pretty gross. We texted the host, Haeleigh, and she responded quickly and was very understanding of our concern and disappointed with the quality of the work from her cleaning staff. She seemed very sorry of our bad experience and credited most of the charges. We would have moved immediately to a hotel, but it was late. After we cleaned the washroom and changed the sheets on our bed we were comfortable to sleep the night, but we checked out immediately the next day. Haeleigh seemed nice and was responsive. She needs to understand when running an AirBnB, the key is attention to detail. Cleaning staff need to be trained. You get what you inspect from staff. The bedroom had a pile of dirty laundry in the closet. The unit was otherwise modern, in good shape and in a great location. I'm sure Haeleigh will get the issues with her cleaning staff sorted out.