I don't like to leave negative reviews. And to be fair, there's a lot to love about this place. First and foremost, the location can't be beat (just a few blocks from the CN Tower and Rogers Centre) and the 65th floor balcony gives you a tremendous view of the lake and islands. The condo was also clean and included a parking spot, which was very helpful.
There were two problems, however, that really disrupted my sleep. One is the AC was effectively broken. When I arrived it was 71 (not awful, but for sleeping I really need it in the mid 60s). I put it down and went to the Blue Jays game. When I got back very late, it had only moved down to 70. There was almost no air flow that could be felt and no ceiling fan. For some people, this might not matter. I was sweating and tossing and turning constantly. I messaged Frankie at 2AM since I could not sleep. I asked politely that it be fixed before the next night but I got no reply. I called the building's maintenance myself (which I should definitely not have needed to do) and they came promptly and found an AC filter that was so badly caked on with dirt/dust that it affected the system. Even with that fix, the system doesn't work well as the best it did was 69 degrees. Again, not a big deal during the day especially if you're out enjoying Toronto anyway. And keep in mind that this was not on super hot days, but the 65th floor captures a lot of heat from the sun.
The other problem is that the vertical blinds are missing many slats and cannot block out the big neon lights at night or sunlight in the morning and the bedroom itself has big glass doors with no curtains or anything to block light or provide privacy. These are easy fixes that Frankie should look into. I honestly would have given this place 4+ stars if these things had been fixed, but the communication fell apart when I actually needed something fixed. That's just not an acceptable way to manage an AirBnb.