Hong has been my best host yet and my next stay in Toronto if available will have to be with Hong. There was a Netflix account pre installed on the TV which is key for me before going to bed, the pillows were very comfortable and the bathroom has extremely hot and cold water. The host responds within minutes and I even asked for an extra hour for checkout which Hong Amended for me. I have to say I am beyond impressed with the hospitality. Her home is just 10-15 minutes from the airport which is a huge plus for me as I travel by plane.