Listing shows check in at 2 PM, with confirmation from the host that there is a self check in availability with specific instructions for where the keys are and how to get into the location. Keys were not available at the time of check in at 2 PM. My girlfriend and I had driven 8 hours from NYC for this Toronto trip, and we messaged and called the host with no response. I was on Airbnb scrambling to find a new host for 4 hours straight, all during this time no response from the original host. Absolutely terrible and inexcusable, avoid this host at all cost.