Helena is a very welcoming and warm person, so is her daughter. They're both kind. The room is lovely with lots of windows and enough storage space. You will share the bathroom with others but is generally very clean and well kept. Helena gave us coffee everyday and some freshly made waffles and bagels occasionally. You will be greeted by her cats - Fiasco and Charlie. Fiasco will snuggle and let you pet her, Charlie is pretty nonchalant. Overall, it's a great place and would recommend it.