"Em" welcomed me warmly and showed me to my room. She gave me a key and we shared our schedules. She and her friends gave me directions to the Metro Convention Center. I made the reservation 4 months early and 1 month early I discovered the need to move my 4 nights up by one day. She said no problem but a week later explained that she didn't check her e-mail often and didn't get to the change in time. Then another guest booked (automatically?) on the day ahead I was hoping for and so I had to find another room. When I arrived and said I was leaving 1 day early she at first agreed to reimburse me but then changed her mind and said she would give me half back because her apartment was such a great location and I had gotten such a great deal.