Incredibly disappointed is an understatement. I had to contact Gaby and Maire about multiple issues (the wifi password they gave was wrong, the unit was filthy, there was leftover food & toiletries left from previous guests). Marie was unprofessional and rather than helping me through the issues, requested I cancel the request and leave the unit immediately. She even contacted AirBNB at 10:30pm to have my reservation cancelled immediately.
I felt unsafe and uncomfortable in the unit. It is not private. This is actually a house with multiple units inside, including a shared entrance and laundry. The icing on top of the cake was a door that is in the bedroom that lead directly to the front door of the upstairs unit. This wouldn’t have been a big deal, but the door didn’t lock, making the unit accessible to anyone inside the house. When I brought this up to Gaby and Marie, they were unwilling to lock the door or rectify the issue. They knowingly put my safety at risk after promising a private loft space, and I will never book with them again.