Olivia, provided excellent detailed instructions that made the check-in and check out processes very easy. She is very responsive and helpful. The place was spectacular - just as shown on the site. The location was fantastic too.
The only reason I gave the rating a 4 instead of 5 was that at 1 am we were awakened to the sound of a man speaking in the apartment. The next morning, we woke up to a scary whistling sound in the hall that seemed to be coming from the electric room just outside our room. When we opened the door to see what was going on, there was a tremendous amount of wind in the hall making it difficult to shut the front door when it was opened. We took the stairs to exit the building in case it was a fire. It was hard getting information from the only person who seemed in charge. Finally regarding the man’s voice, we learned that it was an intercom system shared by multiple buildings and there was a fire scare in one of those buildings. We never knew what caused the whistling sound or wind, but when we returned to the room both were gone.