I traveled with my husband and 2 kids and her place is well equipped. This is a good stay when traveling with kids. The apartment was comfortable and clean. Unfortunately I had 2 issues. 1) I made Rhonda aware that I was going to be arriving super late or even the next day since we were driving from Connecticut to Toronto. We arrived at 5.50am and I tried to use the code she gave me to open the door but the keypad did not work. I had to wait outside, then I knocked at her door and wake her up. Issue 2) By mistake I did not leave the apartment timely. I took full responsibility since this was my mistake, I apologized to Rhonda and I immediately move forward to remove all of my belonging from her place. I agreed to pay her the additional fee she requested for late check-out, housekeeper additional time and for her missing on a boat ride since she was on vacation. She asked me to send the money to her e-mail directly which I did. For some reason, Paypal did not work (not my fault). I received a message and a phone call from Rhonda confronting me about this issue. I felt that she was very mad at me because she was not able to collect the money from Paypal. After reviewing Airbnb rules, I noticed that she could collect additional fees using the Airbnb app, so I wasn't sure why she did not just do that instead of making a big deal and threatening me that if I did not pay her she would report me to Airbnb. She blamed me for spending 3 hours of her day trying to collect the additional fee and for calling her bank when she could have avoided this issue by sending a payment request through the Airbnb app. I ended up sending her the money using the Airbnb app and her answer was: “very smart of you to do it through the air B and B”. I wasn't happy with the way she treated me at the end. I wish her the best but I suggest that users should not pay her any fees outside the app.