About the apartment, it was really clean. The room temperature was comfortable, and the other things were great! We could cook our own meal, and the kitchen hood worked well. The ceiling was not a big deal, one of us is 6'0.5" and he was totally fine.
About Sue, she is really kind and super helpful. She asked for our arrival time to see if we wanted to check in early. When we arrived she immediately assisted us with the car parking and eventually told us how to use equipments. I asked her if she knew any nearby printing service, and it ended up she printing the documents for us. Just ask her everything, she is so responsive and nice!
Highly recommended! Definitely we will come back in our next Toronto trip.