Very responsive and room was exactly the same as seen in pictures. This is a good place to stay for cheap if you’re a single person or a couple looking to stay a few days in Toronto. No kitchen or extra frills, but we didn’t need anything and were mostly going out to eat and visiting friends and family so no need to entertain ourselves at the accommodation. Only issue I would say is it was very warm in there, and the only way to cool down was to open the window, however they were transparent about it beforehand and it wasn't really an issue! 10/10 recommend and the host was very nice and timely.