Misleading inaccurate information on site.
Booked 2 weeks stay for 3 guests for a one-bedroom basement apartment. Host somehow confused herself and set up for only 2. She was late for work, apologized, but had no time to correct it when we arrived a day late, and exhausted from flight mess ups.
Well it's an overpriced studio! It's NOT a one-bedroom! Partial walls separate the bed. Only the tiny, standing-space bathroom is enclosed!
Host was fully aware that the relationship between the three of us would be me, my daughter, and her husband -- obviously a necessity for a one bedroom.
We slept in the same air-space, turning our faces away to get dressed etc..
Got only 2 pillows for entire stay. a third pillow was not offered. I used a small throw pillow from the sofa.
Shower curtain rod is loose and too long with dirty shower curtain liner that falls often as it's stepped on while showering.
Dishwasher is not attached properly to counter and the sharp kick-plate falls off, which can cause injury.
Living room floor is sloped feeling like a downhill walk.
The dark narrow alleyway from the street to the door is not properly lit.
Private? hallway/stairway used as bike hanger, no key provided for the dividing framed glass door. It's always necessary to have lights on in this basement -- passersby can see into the shower, and other rooms -- the one window curtain in living room is wrong size and type.
Breakfast items were only coffee and sugar!
Kitchen items were all mismatched odds and ends.
All four Teflon coated fry-pans were grungy and scratched badly.
No beach bag, no wine glasses, no fire extinguisher, no microwave splash cover and missing the turnstile.
Got a smoke detector after asking for it a week later.
Borrowed an iron but it was taken back 4 days before I left, even though the host and family were going away for all of that time.
Steep stairs with no handrails greets you as soon as you open the entry door! With many spiders outside and inside. And other bugs fly right in too.
When I asked about the lack of handrails, and the numerous spiders everywhere, I was told "House was purchased with entry to the basement built that way. We haven't had complaints so never considered changing. Sorry you are having difficulty, lmk if we can do something to help. As per spiders, we have a person who we have been tracking to come and do the spraying. He's been busy this season. We were looking to have him in when guests aren't in. If you have a day when you will be out for several hours we can see if he's available to come and put spider traps
Lmk".
My response was that I'm concerned about going up and down the stairs without the handrails when my family leaves in a couple days. Is it possible to install them asap?
Well, with some delays both the bug/spider treatment happened, and a handrail (although not the right size) was installed (although not in the right location).
Host ignored my mention of my daughter slipping on the two-level floor (half is flat, half is a step down) at the bathroom door as you step out of it, and the musty smell in place.

The smell of mold and mildew greeted us upon entering the apartment entryway. Host is aware of the mold and mildew that's present, and uses Moldex spray to band-aid it. The smell seeps out of two big holes around pipe, and what I believe is electrical panel -- both in the living room walls, boiler/furnace room, and when dishwasher or washing machine is on. I had headaches and congestion daily, needing to medicate.
A paperback book helps to hold up the TV on the wall.
Before booking, host was told my age, medical condition, and very high-risk status for Covid. One day before checkout I arrived home from an outing and found the cleaning people in the apartment trying to put some of my things in the trash. They insisted that the host told them to clean that day - that they only clean every 2 weeks, and weren’t told to clean the mess of leaves, dust, bugs, webs, etc., in the hallway and entryway that was there since my check-in. They did not clean the dirty shower curtain liner .
This was my first time using Airbnb.
As the delay for spider care and handrail happened, host offered to help me on the stairs, I accepted, but later on she complained about the help even though it was only one time.
She also complained that I asked for the most ridiculous things. Apart from what's above, I had also asked for suggestions on directions from the airport; early luggage drop off; receive luggage if we were not there - due to flight mess up; adjust air conditioner; and lend us a small fan for circulation. Out of these only the directions from airport was what she actually did, since she didn't have a fan, and we took care of the luggage ourselves.
Glad I'm out of there! I'm currently staying for a month at a quality, charming, real one-bedroom basement apartment in the same neighborhood that is cheaper. Nothing is amiss here. I didn't need to ask for anything because it's got more than I expected or need, Clearly, this owner takes pride in her property and her services :)