Sophie was very kind, generous and helpful. Responded to my messages very quickly every time. She got the room ready for me last minute and let me check in quite late so was very accommodating. The place was very clean and the room was private. The location is perfect, walking distance. She upgraded my room from room 1 to room 2 for no extra charge. Room 2 has a stiff bed and it was hard for me to sleep but everything else during my stay was perfect especially Sophie.