Booked a room, was told the night before there were plumbing issues, they offer another place that was allegedly in the same building (Airbnb booking said otherwise). I called and a woman working for Sonder was a great help, got me a room just the floor above my original. Unfortunately there were plumbing issues there as well among other things. I called back and yet again a woman from Sonder helped me out and found us a new place that was much nicer and in a great location. All of this free of charge thankfully.
I appreciate all the people that I came into contact through via calling Sonder, as they were the ones that helped me out. Everyone else involved in the process, meaning those sending messages via a number I can’t text back or via the Airbnb app were more detrimental than helpful unfortunately.
All in all it was a great experience, and we still had a good time, I think we just got very unlucky. Would recommend them still, just call them if there are issues instead of reaching out on Airbnb otherwise you might end up with more problems than you started with.