Sophie is pleasant, kind, and thoughtful. The space was very clean and Sophie goes out of her way to make sure her guests are comfortable, including the two loud ladies that treated her like a hotel concierge (BTW: 1) such behaviour is not in the spirit of Airbnb, you were in a private home, not a hotel; 2) repeating words LOUDER to an English-second-language host is obnoxious - she understood you fine, you were the problem). I had an excellent stay and wouldn't hesitate to book at Sophie's again.