Helen was a great host! She called to confirm our arrival time the day of and was sympathetic to our travel troubles (we arrived a bit later than we had originally told her), and provided clear, detailed instructions on how to enter the building and get to our room. She later called (as she was out for the evening) to ensure that we had no problems getting into the building. The next morning she greeted us kindly and offered to answer any questions we might have had about the city, getting around or ideas on what to see and do. As for the space, it was just as the pictures show, and very very clean! The building is about a 2-minute walk from a bus stop, making it very easy to access downtown. We would definitely stay with Helen again!