The apartment is located in a not very nice area of town but very convenient as you can walk about everywhere. We had a towel that had what it looked like a bloodstain and another very stained one, sent pics to owner who said he would exchange for clean ones.. never arrived. The blue comforter and dark brown duvet cover had spots on them, and seemed to need cleaning. The owner answers your emails quickly; however, it does not mean that he will take any action regarding whatever issues you need help with. Good luck