The hosts - Nat and Jerry - are exceptional. They were easy to reach and were most helpful on a few occasions - especially when we needed to make some changes to our reservation. When I asked if I could just drop off my suitcase a bit earlier than check in time, Nat went out of her way to make sure I didn't have to drag a big suitcase around the Convention Centre most of the day. They touched base with me during the stay to see if I needed anything. I have not used Air B&B before but these hosts have given me a very positive view of this service. I cannot say enough good things about the hosts and the suite.