The house was large with enough space for my family's stay in Toronto. Communication with Matt was prompt and he allowed me to come see the place prior to our arrival to let me see what we'd need. The beds were comfortable. This is where the positive ends.
The house wasn't as clean as I expected and hoped, the garage door was broken, forcing us to manually open it from the inside everything we parked, we booked 8 people to stay and they left us 5 bath towels, and the kitchen was not well equipped for even general breakfast preparation (no toaster, frying pan, or cutlery beyond spoons).
This is where it gets bad. While my parents were showering and at the house alone, a real estate agent just walked in and started showing 2 men the entire house with no warning or prior communication. All of our things were there in the rooms and this agent thought it was OK to go into the house and rooms. This was so violating of our time there. We rented this space as our home away from home and with no regard for our privacy they scheduled this. The owners need to get their shit together because that was not ok