The condo is very nice, clean and in an exceptional location. The view is AMAZING and the kitchen-living room set up is really nice for a small group or family. William, Chris and their representative Ali were very responsive throughout the process and very kind to deal with. There were minor issues which prevents us from giving a five star rating. There were issues with check in - due in large part to the staff at the front desk (concierge) and the elevator situation. There are three elevators to the condo - one of which was out of service the entire time we were there and another which was out of commission the day we arrived which left the building with one elevator to the upper floors. They also move pretty slowly so expect some serious waiting times, especially during the day. The best way to describe the concierge staff is 'confused." We mostly had to deal with them at check in and check out, but that was enough. Fortunately, Ali was very quick to respond. Unfortunately, the concierge staff was not so quick to handle her requests.