*Please note that I never leave negative reviews but the experience was flawed*
Overall, the trip was just okay. I was told to let Bonnie know what time we would be arriving so that her friend could meet us for check in. When we arrived, there was no one there and after waiting, the security guard mentioned that they usually leave the door unlocked for check in so to just go up to the unit. The unit door was locked, so I messaged Bonnie who said that it should have been unlocked (so unclear communication if we were ever to meet her friend in the lobby or just go up to the locked door). We waited about 30 mins for her assistant to bring us a key.
I will say the unit was clean and the beds were very comfortable (more so than I typically expect from an AirBnB). The location was in the heart of downtown in a high rise building on the 53rd floor. There was often a delay getting an elevator as many people were waiting and the amount of elevators (4) doesn’t seem to accommodate the size of the building (almost 70 floors). It was common to wait 2-3 rounds for our turn on an elevator (one resident mentioned “don’t even try” to get an elevator during morning rush hour or busy times).
The last issue was the hot water. I was the first person to shower, and the initially lukewarm water became ice cold (so cold that I ran out of the shower mid-shampoo and a friend rinsed out my hair in the also freezing sink water). I believe there is a tankless water heater and Bonnie said to let all faucets run for a while. We did so for about 20 mins and even then it was hit or miss if it ever became warm (I wasn’t expecting hot).
Bonnie was always quick to communicate during these issues which I appreciated but I would not stay here again.