my checkout was at 11am and housekeeping was knocking on my door asking when I was checking out around 10:45 (so rushing us) while we were trying to clean up. Which I found pretty rude, I paid to checkout at 11 so why would they be trying to get us out any earlier? We ended up just getting our things and heading down to the lobby after instead of worrying about remaking the bed like we usually do. I had to leave a deposit on the room of $250 (which is a lot but fine, no problem) but to get the deposit back afterwards we had to sit in the lobby and wait quite a while, the front desk didn't call to have it checked until after we had been sitting down for quite some time and we couldn't leave until much later than we needed to. Out of the 3 staff we came into contact to, I felt that only one was actually nice. We did not bother anyone during our stay so I do not understand why staff had to be so rude getting us out of the hotel? We didn't leave late? We made no noise? Other than the rude staff, the hotel itself was quite beautiful and the location is really great.