Camille was very approachable. When we had questions she managed to keep easy contact with her and she will answer in timely manner. The house was a perfect fit for a family of 4. We only used the car only once to go to the zoo. The rest the house it is close to the subway. When you are at the subway is is really easy to manage to see the city of Toronto. I recommend to you the family pass. It is the most economical way to travel through out the city. I love the kitchen! She has everything you need to make a meal. For us this was a good thing.