Robert was easy to communicate with. Met us and gave us a tour of the apartment. Comfortable and with all the amenities you need for a vacation. The washer and dryer are a bonus. Main bedroom and the trundle bed in the den are both comfortable. The heating/cooling is controlled by NEST thermostat. We had never used one but it was easy to figure out. The location is a 10-15 minute walk from Union Station west along Front Street. Lots of places for food and coffee. The small 24 hr grocery store at the base of the building has everything you need for food and supplies. Prices are good. The Rogers Centre is ~200m away. Lovely view of the CN tower. We did eat out but cooked as well and that was managed well with the utensils in the condo. Since they also use the condo they have their own food in the fridge but there was plenty of room for our groceries. Would be happy to recommend to others looking for a convenient, comfortable place in downtown Toronto.