We booked this AirBnB in Toronto, Canada from April 18 – April 21, 2019. On our first midnight, April 19 at 0000 hours, our AirBnB’s apartment door was opened by another group of guests that booked the same apartment under a different listing. We contacted our co-hosts who denied it was a double booking and why there were other people with the same set of keys to the apartment. This made us feel unsafe, noting that people opened the door to our apartment at midnight. There were no resolved issues from the co-host of the AirBnB.
We did not feel comfortable knowing that other people have access to the apartment with our belongings, an underage child and did not feel any safety especially after contacting the hosts of this apartment. They made no resolve to explain what happened. We left the AirBnB and booked a hotel, wasting our money and time with these hosts. This is clearly a scam as we requested a refund and it was denied.