1) Location - amazing! Steps away from Chinatown, to hip Queen St West, to the Theatre District, and to Kensington Market. Walked to dinner, yoga, shopping.
2) Communication - although we didn't get a chance to meet James, he kept in constant contact with us, and was quick to reply about food, transportation and entertainment.
3) Home - clean, comfy beds, quiet residential area only one block from everything.
Would recommend this stay for anyone who is interested in exploring Toronto!