After searching for months for an AIRBNB we selected Vivian’s basement apartment because it looked good and could accommodate two-car parking.
When booking the unit we didn’t notice that it did not have a living room.
The oven was filthy and was broken (the coil was snapped in two and was melted onto the bottom of the oven). We brought the state of the oven to the attention of Vivian. To our surprise we received a text giving us the option of moving out by the end of the month and getting a full refund. It was even suggested that because we were new to Airbnb we were not accustomed to reading the ads to determine what was not included. She tried to suggest that the ad did not indicate that the unit had a working oven but only a toaster oven. Vivian was fully aware that we expected an oven not a toaster oven given the length of our stay. We were then directed to deal with another person to get the oven fixed. It took three weeks to have the oven cleaned and fixed.
The temperature in the unit could not be regulated properly. The air-conditioner would be turned on in the early afternoon and it would be absolutely freezing in the unit – we had to wear heavy sweaters. The air-conditioner would be turned off around 11 pm or midnight – then it would be extremely hot in the unit. It was always uncomfortable.
The upstairs unit was rented a number of times during our stay. The people upstairs were always noisy at any time of the day or night.
We do not believe this unit is suitable for long term stays. This was not the experience we were expecting given the amount we paid for the unit.