Very kind and responsive lady; she answered texts right away and even left me a nice bowl of fruit for breakfast. The bedroom itself was even bigger than I expected and other areas were as described. She does everything to make the place as comfortable as possible but do keep in mind that it is a semi-basement so by nature the place will be somewhat colder, darker and more humid than an above-ground place, if you are more sensitive to these things. The bedroom and most areas are carpeted (maybe bring house slippers for the kitchen and bathroom), there is a dehumidifier in the bathroom and heating in the bedroom and kitchen. The bed is huge and comfortable too.