Could’ve DIED in my Sleep - WILL NOT RENT AGAIN!
My Valentines day was ruined due to the lack of safety measures taken by the Host, Management & Hotel Owners.
I was woken up at 4AM by a Smoke Detector that was only ringing in our Unit. I left the Suite and proceeded downstairs and there was no staff or security present. I then attempted to contact the “Host” via Airbnb app between the 4:34AM - 5:09AM; he never responded to any of my messages or returned any of my calls. I then notified him that I had to call the Fire Department.
Once the Firefighters arrived, they opened the “Emergency Fire Escape box” and attempted to call the 24 hour service line that Westlake hotel had listed in their Booklet. After calling twice and not getting an answer the Fire Fighter left a message expressing how upsetting it was to be unable to reach anyone in charge, especially while their hotel was fully booked at max capacit. Once they were unable to reach anyone, the Fire Fighters went to my room and did a check for Carbon Monoxide, they found a high reading and proceeded to evacuated the entire building.
The management didn’t show up until 6AM! Then had the audacity to send out a message stating that “They contacted the Fire department, because safety is their main priority.” I was appalled. A full refund does not suffice for this experience that could’ve ended up very differently if I had not woken out of my sleep or if they had staff present during those hours. Lucky the Fire department acted quickly after I called them.
In addition please be careful when walking through the “Bad & Boujee” bedroom. The light switches are located on the far end of the room, by the bedside table and the lamp was on the opposite side. There are Coffee side tables obstructing the path to the Lamp, which I fell over trying to reach and cut my shin on the Coffee Table and to top it off stubbed my toe on the randomly placed door stop that comes out of the floor and matches the colour of the Dark carpet perfectly, I promise you that you will not see it at first glance.
The heat from the air unit doesn’t reach the bedroom and reaching a comfortable heat temperature with the water while taking a shower is next to impossible.
The Suite was beautiful… But not worth the pain and trouble. Rent at your own expense.