I can’t say this was our best airb&b experience.
We showed up 30 minutes early and were not allowed to check in as someone was still cleaning. Not a big deal since we had a car and went for coffee but it was a bit alarming and concerning they are flipping the unit and cleaning so close to check in during COVID-19.
Then once arriving the batteries were almost dead for the keyless entry. It lasted us one use of getting in before dying.
Found the apartment to have a foul smell coming from the back bedroom with the green palm wallpaper as well as bathroom. Very moldy and the smell never left. We had to keep the windows opened the whole time and ended up having to sleep (one couple and one friend) in the front room on bunk beds to avoid the scent.
We also found that the lock on the back door to the patio to be completely broken. Lock turned on a 90 degree angle.
Outside the patio had clearly not been cleaned the entire summer as well and moulded grapes from the vines above covered the table and chair cushions. At this point we started to take photos/video for the hosts so they could address it.
Then later the same evening we found an entire load of damp towels in the dryer, which again is odd considering someone was apparently just there cleaning?
We had to leave the next day for the afternoon so they could fix the lock and clean properly.
Returned to find that the lock seemed fixed but as soon as we tried to go outside the next day, the lock broke again. 3/4 nights with no way of locking the back door near the bedroom so no security.
The Good reviews I have realized are mixed with the ones from their upstairs unit. The main floor is definitely not anywhere close to the same experience.
Knowing they are flipping it to another renter 4 hours after we check out, we got up early and did all the laundry/bedding since they clearly do not give themselves enough time to clean the unit properly.
The final oddity of the trip is their copy paste message asking for a 5 star review and to be sure to be out by 11am so the next guest could come. It felt more than a bit presumptuous considering this was anything but a 5 star visit and not once did we receive a proper apology or thank you for having had cleaned the place, done laundry, etc.
I appreciate the fixes they made the next day but especially during a pandemic this doesn’t seem right to not be giving yourself enough time to make sure your rental is up to standards in cleanliness and safety/security. Would not recommend the main floor unit with the green wallpapered bedroom.