Ellise's place was stylish and in a great location. It was mostly clean with the exception of the living room couch which we sat on and immediately were covered in pet fur or fuzz (no lint brush). The home smelled clean though. The listing has a nice balcony but no outdoor furniture which for summer would be nice. Communication leading up to our stay was non existent and we never learned why. We were given no information about how to gain access to the listing and about parking availability, which in Toronto is very helpful. I had to reach out to Air BnB directly after 3 days of silence (and 2 days before our check in) to request assistance and the Air BnB Case Manager that was assigned was very helpful. They contacted the host immediately and facilitated ongoing conversation so that we could still have a successful stay instead of having to find a new listing. I've never had such issues reserving a listing so it was off putting. I hope Ellise can make changes moving forward to assist her guests because her place was otherwise great to stay at.