Unfortunately, this was a nightmare experience. The communication started off great, and Sarah responded quickly to my questions. Then on the day of check-in we were told at 1:30pm that we would not be able to check-in at 3pm due to cleaning issues. At 5:30pm, when I still hadn't heard from her, I wrote her for an ETA. At 6:00pm she wrote to tell me that the house would be available at 6:30pm. I asked Sarah for the code to get in, but she never responded. At 6:45pm, the cleaners were just leaving and luckily, they let us in. We walked into the house, ready to put our kids to bed, to find that none of the beds were made. All the bedding, including the blankets, were in the laundry. After writing Sarah about this, she said that the cleaners would need to return later to finish the job. I told her not to bother, as it was already 7pm and we didn't want anyone coming into the house late in the evening. We told Sarah that we would make the beds. After some time had passed, we realized that the laundry machine wasn't even working and nothing was drying. At this point, my husband looked up the location of the near by Wal-Mart, and went to buy bedding. We had plans in Toronto that evening, and the very late check-in and the bedding issue complicated things greatly. Plus, after telling Sarah that we had to go buy our own bedding, she stopped responding to me, and I never heard back from her again.
Plus, it should be noted that the pool and trampoline both need a lot of repair. Do not get your hopes up about using these amenities.