Communication during the booking process was timely and seamless. I had reached out prior to our check in date to see if we could get an early check in accommodated which she was able to by 2 hours. I had followed up several times (on the Airbnb app via message, phone calls & text messages) since she advised she would accommodate an early check in at 2 pm to get the check in instructions. No answer for hours and we were standing outside the Airbnb for about 30 minutes before we finally received a reply with the instructions via the Airbnb app on the message portal. We were happy to get in but that was a bit of a set back for us. When we walked into the Airbnb it was visibly dirty. Floors were dirty, walls throughout the entire Airbnb were extremely dirty, sectional was very dirty as well as counter tops etc. The beds were extremely uncomfortable and this Airbnb should not consider the pull out couch as a bed as it was horrendous for the girls who had to sleep on it. There was no kitchen garbage bin or garbage bags. No recycling can in sight so all our garbage disposal and recycling we had to do several trips to bring it to the garbage Shute. The Airbnb itself is spacious, cute seat up for the most part but given the price and within that price there’s a significant cleaning fee - we did not feel that it was clean to par and were very disappointed. One of the girls wanted to have a bath but there were no bathtub stoppers so she was unable to. One of the upstairs windows wouldn’t close and this is a high activity street early morning and at night I can attest to waking up multiple times due to the noise because of the window not closing. Very frustrating on all fronts. I think if you pay for all these services included in your fee is should absolutely reflect in the presentation (clean space etc). It doesn’t take a lot to do some quick aesthetic touch ups to revamp the place as the walls were all marked up, a small amount of paint could refresh the Airbnb completely. The floors were so sticky and the Airbnb did not have a clean smell.