I stayed at Robyn and Brad's place for 7 days. I booked it because I wanted to have a stress-free and relaxing stay. During this time there were many hiccups, some not in Robyn's control and some within. I was without internet/cable for 2 and half days during my stay. As well on my fifth day there was an alarm going off both inside the apartment and hallway of the building, it was not fire related because there weren't any announcements made. It would be reoccurring for 2 hours. These things were not in Robyn's control but a thorough explanation would have been nice.
Things that were in Robyn's control were these issues: Upon check in, the apartment was missing basic amenities such as hand soap, coffee, olive oil, pepper, tissue box. And during my stay, I was provided with two toilet paper rolls and almost empty dish soap to wash my dishes for 7 days. The fact that I had to go out and buy myself basic household amenities like coffee, toilet paper, hand soap was frustrating. I am not the first person to mention missing soap. It felt like someone hadn't stayed or updated this apartment in months. There was even a cracked wine glass and a permanent black stain on one of the plates. I had sent a professional message on my second day asking Robyn to address these concerns but she never did. She ignored my message but responded to other messages.
As previous reviews have mentioned, this apartment is missing a personal touch. The photos are outdated along with the bedding. The couch is worn out and the middle cushion is pilling. The knob of the kitchen faucet would repeatedly come off. The dining table is not functional. It would repeatedly wobble at the slightest movement. If you put too many items, it would give the impression that the glass top would topple over. I did not end up using it after my first day because of the fear that it might break. Again, these things have been mentioned in other reviews before, I wish I had not ignored it in favor of all the good reviews. Overall having stayed for 7 days I cannot recommend it. This felt more like a bare minimum kind of studio than a luxury apartment with a superhost. On my end, I was clear in my communication, clean in the apartment and treated it as my own, I even replaced a stem less wine glass that I broke.
I have stayed in airbnbs all over the world and booked stays extremely last minute in urgent times and the hosts have been super accommodating and helpful. This was not my experience with Robyn/Brad's place.