My boyfriend and I booked this Airbnb from 21st-24th of February, when we showed up, the front desk told us to go up the doors open, so we go up and open the door and see people inside.. so we close the door and knock and apparently this couple have arrived the day before staying till the 24th. So we were really confused on how that could happen. We go back downstairs, the front desk try’s to call him multiple times and no answer, we try calling and texting and still no answer.. this is a big safety concern cause I don’t know these people that were in that unit. I had to call Airbnb for a refund cause we didn’t know what else to do, we had no where to go in Toronto. I don’t recommend at all..