This was not as luxurious as I expected. There was makeup on the hand towels from a previous guest and the slower mat was crusty. There was a huge puddle of dog pee in the elevator (which is more of a building issue than this particular host). The binder with the instructions was oddly sticky. Not as well maintained as described. The closet door was broken and the projectors was precariously propped up by a shoe box. I was worried it would fall on me. The procedures to get into the exterior door did not work. I tried several times but the operator would not let me in. Eventually I entered and spoke with the security guard who was incredibly rude and condescending. The worst part of this was that I was supposed to check-in at 4pm but when I got there the room was just being cleaned. I was told to go away, but I had nowhere to go so I waited with all my bags. Eventually the room was done being cleaned at 6pm. The people who were hired to clean had just started the laundry and left this going for 45 minutes when they left. So the shower towels were also not set out.