Alex was easy to get in touch with by email and phone, he was flexible with the checkin as my bus ended up running later than I expected, and he was both friendly and quick to show me the various features of the unit and how to use them (e.g., coffee machine, laundry, AC/heat, etc.). The unit was both pristine and well stocked upon my arrival, with a fruit bowl (as others have mentioned), towels, and fresh sheets, as well as shampoo in the event I'd not arranged to bring my own. I was 100% pleased with this stay and would do so again in a heartbeat. The location was exceptionally convenient with a grocery store, wine rack, and the Toronto Hostels Training Centre (where I completed 3 days of workshops for professional development) within short walking distance. This place is a steal!