Was informed day of arrival that the keys weren’t available and that I’d have to wait until the next day to be able to check in.
After making alternate arrangements, I reached out the next day about a check-in time because I had to check out and the apartment was to be my work locale. Was told to meet up ~5pm, and then late that afternoon received a message that the keys were still not available and that the entire 3-week booking would be cancelled.
This was incredibly costly and inconvenient as last-minute availability was sparse and exceedingly expensive, and there was no recourse for making up for the excess funds.
Just staggeringly unprofessional and with a complete lack of accountability, costing me well over a thousand dollars.