Karen was really nice and available. We hadn't the pleasure to meet her in person during our stay but we have been welcomed by her daughter who is a real real sweet girl. She helped us with the directions and she was very helpful. We arrived late but she kept available for us. The place is very nice and clean. We spent most of the time outside but everything is there to make you feel comfortable. If I have the pleasure to come back to Toronto I would stay there again with pleasure!