Shannon met us out front when we arrived, she was so kinda and welcoming! She got us a parking pass for the week and told us to let her know if we need to know anything about toronto or needed anything in general. she was always just a text away and responded quickly. she got us two keys as well! our stay was awesome! just two small things to keep in mind, the ceiling is pretty low, I'm 5'10 so it wasn't an issue for me but i'd say anyone 6 feet and up might have to maneuver a little haha. the place was spotless, loved it! thanks shannon