Heather's place was comfy, clean, chic, and central - it was a pleasure to stay there even for a short stay. Loved everything about it. Aaaaalsooo... we locked the bottom lock of the front door upon habit from our house, and there was no key --- Heather responded right away, and got that sorted. She was very gracious about a possibly stressful situation for her. Thank you, Heather! We would definitely stay there again.