I complained about the noise at night and Grace suggested I was having hallucinations and stated mocking and bullying me… Some person in management living on the basement had their alarm going off very early apparently with no concern of the guests. You can hear everything in the other rooms and it seems to be crowded constantly. Originally I was just complaining respectfully but after being bullied and mocked by the host I ended up asking for a refund. I’m sure there are better places to stay around the airport.