I booked Karen's place for my parents. I contacted her prior to booking to ask if they could have a late check-out, as they had a late flight out of Toronto. Karen was incredibly accommodating to their needs and she was beyond flexible with the check-out time! This allowed them to be able to rest before taking off to the airport for their late flight, as they are usually unable to sleep on planes. That alone made her a superstar, but in addition to her flexibility, my parents tell me that it's quite obvious that her place was recently renovated, as everything looks and feels like new. They really enjoyed the mattress, the pillows, the towels, the full kitchen, etc. My mom is an interior decorator and she was very impressed with Karen's decorating taste! They were very comfortable and they had everything they needed. They also mentioned that Karen was always helpful and attentive to their needs. I would highly recommend her Airbnb to anyone who's looking for a great place to stay in Toronto! Thank you for everything, Karen.