Upon checking in we found the entire place was not cleaned at all - there was moldy food in the fridge, dirty dishes in the sink, bathroom was filthy - hair on the floor and all over the shower walls, overflowing garbage, towels on the ground, no toilet paper, black ink ?? on the toilet and bathroom sink, dirty laundry in the washer, poorly made bed, dirty living room rug, garbage in the hallway. We contacted Christine and spoke to her assistant who provided us with two options 1. Change out the sheets for the bed and wait until the next morning for the cleaners - this left us to deal with the dirty bathroom and kitchen. 2. Go find a hotel to stay the night for - it was almost 9pm and we already spent money on an uber to the airbnb which was not offered to be reimbursed and they would not pay for the hotel. We had to contact airbnb in order to find a place to stay. We also had to explain ourselves on the phone why we had to shower at night and could not wait for the cleaners the next morning in order to go to our event - Christines husband questioned what the event was and why we needed to leave so early the next morning which I did not find fair at all since there is no need to justify our plans as we paid for the extra night ahead of our event to shower and prep and have every right to leave as early as we like the following morning.
When booking the airbnb Christine asked for a photo of my ID which I sent it but covered personal information, it wasn’t until an hour before check in that she told me I needed to show my ID number and address even after I said I did not feel comfortable to do so over messages and was willing to show my ID in person, however she said it was needed for registration. We also found out last minute that we had to pay a deposit which I am still currently waiting to be refunded considered we did not end up staying at the airbnb.
Overall communication was very stressful, I had to be on two lines one with a hotel to see if booking was available and the other with airbnb customer support and Christine kept calling and messaging to see if we had left the condo yet but I was still trying to manage to find a place to sleep at 11pm. We were also very stressed since we were young girls who are not very familiar with the city and had to speak to both Christines assistant and husband and had to explain to them multiple times that we were not comfortable staying at a unclean airbnb, taking ubers late at night (told us to take a taxi ?) and we could not just find a last minute hotel within our budget especially with hotels being booked out for the concert that was happening. Just really did not like that we needed to justify and explain ourselves when we paid for the airbnb to be clean and ready on the 14th not wait until the 15th. Had it not been for airbnb support we would have likely been stranded for the night.
I do believe Christine was genuine in her apology but considering we did not speak to her directly and after we left the keys did not get a personal apology and I had to contact her regarding my deposit I just found the overall situation to be very disheartening considering how excited we were to stay at this airbnb.