I'm not sure what happened here. Based on the outstanding reviews, I do believe it was an isolated incident just to me, all the same my stay was not pleasant. Upon arrival I checked the instructions for the lock box, at first it says it's in the back of a building, then it says in the front on the bike rack. Once inside the parking garage, the garage door opener would not work for the residential area. I asked the staff and I was showed that I was properly using it but it wouldn't work. I then parked in a guest area and had to register my vehicle as to not get a ticket. Once inside the room it was clear that it had not been cleaned from the previous guests. There were dishes in the sink and the dishwasher, the bathroom was messy and there were no clean towels as they were scattered on the floor, and the bed was a mess with dirty sheets. As you can imagine this wasn't a very nice experience especially after driving 8 hours to the destination.