Maggie was easy to communicate with and very responsive. This place has a gorgeous view and is very well situated for accessing many attractions. We were traveling with 2 small children and found the space was not as family friendly as we hoped, especially because of the lack of black out shades and each bedroom having a full wall of windows. The children did enjoy the pool! We were expecting the place to be more furnished than it was as it really only could sleep 5. The set up was not ideal for us but certainly could be perfect for 2 couples traveling together or perhaps families with older children.