Dana was available and was always answering fast! The place was extra extra extra clean, the decorations are beautiful. The pictures don't give justice to the place. The neighbourhood was pleasant and safe! It was also so easy to find parking around the place. The mattress was so comfortable I had to ask Dana where she got it from ! My parents are used to luxurious hotels and they were fully satisfied with this place. Being few minutes away from downtown's greatest places and restaurants, having Netflix and a high speed wifi, the peaceful private garden, etc let my family and I have a wonderful time in Toronto! Thank you Dana :)