By far the most terrible stay I have ever had anywhere in my life I highly recommend avoiding this place I wanted to cancel at first because she messaged me after I booked to tell me that I cannot lock the door from the outside because the lock had been changed and the key provided does not work on it i don’t know how you change a lock and not provide the new key but instead have the old one didn’t make any sense to me I wanted to cancel but I wasn’t sure how long the refund would take and I needed an Airbnb last minute so she offered me a 10 percent discount it wasn’t about the money I can’t lock the door and leave my belongings inside she said theirs security constantly patrolling the hallways that was a lie their is one security on the main floor that just sits there. My second issue was the toilet it made a very high pitch noise every time you flushed it , and I also noticed a huge stain that they tried removing from the couch but was still very visible and the tv was outdated the pictures are deceiving and my entire stay she kept messaging me huge paragraphs I had no relaxation what so ever I felt like I read a book written by her that’s how long it was you literally have to keep scrolling down to read it all my first night there I checked in at midnight I didn’t even turn on the tv I watched a show on my phone then went to sleep I woke up to messages from here saying that people are complaining that I am making loud noises partying and have lots of guests over that’s what she accused me of I was alone my entire stay I never even turned her tv on once my entire stay I was barely ever there I was out enjoying the city and only slept there at night then the next morning I left as soon as I woke up I was out of town for the entire day and she messaged me again a huge paragraph saying that her contractor needs to come inside the unit to change a smoke detector and that need to let him in I told her I am not at the place at the moment and she asked me when I would be back and that it needs to be done tonight or she will face legal actions... I told her I won’t be there for a while and that she shouldn’t be doing this on my air bnb time and it’s unprofessional she kept sending me huge paragraphs and would ignore basically everything I just said and wanted her way so I said fine I’m not there he can go in Then she try’s calling me texting me blowing up my phone saying that the contractor can not get into the place because the door is locked and I told her you said the key doesn’t work I never locked the door how is it locked if I never even locked the door with the key from the outside how is it possible for me to lock it from the inside I never even attempted to lock the door with the key for the unit and she kept bothering me and bothering me I also told her about the loud toilet noise every time I flush she said can you send me a video ? I couldn’t believe what I was reading I was so angry she said the contractor will come and put the smoke detector on and fix the toilet at the same time I told her again you shouldn’t be doing this on my Airbnb time I paid for this time and you are having people come into the place when it’s suppose to be my private time to relax then she said the contractor is there can you go down stairs and let him in I told her again I am not there and won’t be there for a while I told her don’t you have a spare key you can figure it out that’s not my problem and I had to stop driving just to reply back to her I told her I am driving right now I am not there then she said he is in the building he can’t get into the unit because the door is locked she said how did you lock it can you show me how you locked it bc I was getting very annoyed then eventually she gave up and said the guy will come tomorrow late that same night I went to the condo and the door was locked I tried the key it didn’t work I had no choice but to drive all the way back to Waterloo in the middle of the night at 3 am I was very tired and ready for bed she ruined my entire stay there worst experience in my life and she is very difficult to talk to doesn’t understand anything or respect you at all I still had my belongings in the condo after I left and I had to pay for parking just to go up stairs and come back down stairs because the door was locked so in the end I left what I had there I was so pissed off like what am I suppose to do drive back there the next day just to pick up my stuff and the next day all she was talking about in huge paragraphs again and again is can you show me how you locked the door with the key how did you do it ? She gave me a huge headache she doesn’t even deserve a one star I don’t ever leave reviews I just couldn’t hold this one in I hope no one has to go through what I did please be...