Raed and his wife were great in communication from the time I initially requested to book from the time I left. They were able to answer every question I had quickly and thoughtfully. They did an amazing job making us feel welcome throughout the stay. Unfortunately I did not get the chance to meet Raed, but his wife was there and personally gave us a tour of the entire place, including the various entertainment rooms available to us. She was quick to address even minor details that were found (such as the TV remote control being out of batteries). Communication overall was fantastic.
As far as the room and amenities, this may have been one of the most impressive places I've seen - the Jacuzzi and pool were great, and while we didn't have time to use the billiards room or gym, both looked very impressive. The room was clean and well-stocked, with everything that we needed available.
The location was perfect, very central to lots of popular locations and great restaurants. I had previously only booked airbnbs near the Little Italy area, but this may be a new favourite location in Toronto. Very walkable and easy to get around without a car.
For the money we spent, this place is hard to beat. We were completely satisfied with our stay and won't hesitate to book with Raed again. There's nothing I can think of that could be improved upon - it seems that Raed and his wife were extremely determined to make us have the best stay possible. Highly recommended!