Karen was great right from the start. Her communication with us was prompt and clear. She made it very easy for us to check-in even though we got in late after a delayed flight. We drove straight from the airport and it was nice to find free parking directly outside of the house. The basement apartment was extremely clean and well laid out. The pictures are an accurate representation of the actual space. We found ourselves to be set up quite well when we got there and didn't need much from her but she was willing and able to help out if we did. I highly recommend this airbnb!