This was my first Airbnb experience and it went amazingly. Alice was very patient with me during the initial contact since I wasn't too familiar with Airbnb's verification process yet. Check in instructions were sent early and it was clear. I didn't have any problems following the directions at all. The unit was very clean. Location is excellent. It was walking distance from everything in downtown Toronto. Now anytime I will have to find accoomodations in TO, I will look up Alice's. I will definitely recommend to anyone who needs a place to stay in downtown TO.