This experience is the worst experience I've ever had through airbnb.
The host didn't offer us the check in information even after the check in time which is 4 pm, which led us circling around the city for about 20 minutes. And the host demanded photo ids from each individual, this is something that I never encountered before. We asked the host is it necessary the day before checking in since we are afraid that those information could leak out, however, the host didn't reply until 3:50 pm of the checking in day. We are forced to call the host for more information about this issue. Afterward, we asked the host whether she could provide us a signed guarantee saying that the photo of the ids would be immediately deleted after we check out, however, the host remain unreachable. In the end, she still didn't give us a clear message about this. Besides, we asked the host whether we could get two sets of keys for the front door since we have 3 people and might come back at different time on the check in date. The host didn't reply to us not even when I was writing the review right now. Which forced some of us to wait outside of the front door until some of the residences came and help us get on the elevator.
The only part of this experience I'm satisfied about is the cleanliness of the house.