My flight was 5 hours delayed, and Julie communicated with me on an ongoing basis to make sure I was okay, and assured me that everything would be set up when I arrived at 4am, and it was! The bed is extremely comfortable, almost too comfortable that I found myself sleeping in and catching up on some much needed sleep. Was here for work, and the natural light provided for a perfect work environment. I did end up purchasing earplugs as I’m a light sleeper, but Toronto in general is just a loud city no matter where you are, so if you’re a light sleeper I’d recommend getting some for yourself for your visit. I didn’t make it to the pool, but I’ve heard good things about it.