The description failed to mention that the host was undergoing very noisy renovation works and that they have moved to one of the guest rooms. The next day after my arrival, I hear what sounds a construction site works on the floor above the room I was staying and when I asked the owner, she said that her husband is doing renovation works as if it is normal to do that while having guests in the place. But this didn’t even stop after I approached the lady. It continues every day until late night (11pm) at times. Plus the AC cover fell on me while sleeping. Tried to replace it but kept falling as the pushed air pressurise it. When it fell, all the hot air chalked into the small room I was staying. Horrible experience. On the work counties through the weekend and I could not have a peaceful rest in place I paid for. Later on Sunday evening I told the lady that the AC cover keeps falling off and is making the room very warm. The husband came in the room and put it in place with a duck tape to keep it hold, very unsafe practice!
I tied to reason out with the owners about the noise but the lady said that she didn’t know it would renovation work would take this long and was out of her expectation. Hey, how is that she wouldn’t know her own plans especially big things like renovation and yet she wanted to earn money by accepting my reservation request and yet wanted me to stay silent under this horrible circumstances?! And she said the work will continue to happen during my stay, means they will not stop and the guest have to bear with it! I mentioned the to the husband that the works he is doing are noisy and all he keep saying is “I know”, means I have to deal with it! This was not tolerable and I had to escalate the issue through Airbnb. When Airbnb approached her, she emailed me saying “working from 9am to 7pm is reasonable. Also it’s our own property and we can do what we want as we pleased”. And as a solution she offered for me to stay at a discounted price. OMG, one the noisy works didn’t stop at 7pm, plus what if I was staying at home during the day, work from there I paid for it to have peaceful place to rest not disturbed. Of course they can do what they want with their property but not under this circumstances where they have accepted guest to stay at this place. Offering a discounted price, oh God I am not after the discount and even if it was for free no one should be exposed to such a noisy atmosphere especially after a long day of work. So as the place was as explained I had to remove myself as a matter of emergency. I have stayed in Airbnb’s before but this was the worst experience voiding disturbance and inconvenience. They shouldn’t have made it available if they were doing works in the house. This is against the terms and conditions plus people just looking after the money is causing the main problem, please have some humanity and think what you would do if you put yourself under the situation?
Future guests, hope you check with the host first about any planned works before booking.