We messaged the host to tell him that we are locked outside at night freezing (-6 degree) because of his broken door lock. He gave no assistance whatsoever.
He replied immediately giving excuses that it’s because of the cold weather that the door is jamed, but of course it’s not. After that one message, he DODGED all our calls and messages even though he knows we are cold and starving.
We couldn’t reach him for almost an hour and had to search for nearby locksmith. Unfortunately, the locksmith arrived 40 mins later, meaning that we are locked outside for almost 2 hours.
It is confirmed by the locksmith that the door is LOCKED and the lock is broken.
Of course we think it’s irresponsible that the door lock is broken and the host didn’t know about it. But the most unacceptable part is that his way of dealing with this situation. The host kept saying it’s not his fault and gave no assistance. Who knows what would’ve happened if our phone happens to have no battery?