Jacqueline place is sparkling clean. extremely organized and feels so welcoming. it's exactly like the pictures. Jacqueline is very nice and accommodating. we got delayed in the airport and she waited for us 3 hours to give us the keys. her place is fully equipped of everything. it's located in the most prime, busy streets in the heart of downtown. The building is 100% safe. close to all restaurants. downside is it's in the 2nd floor so you don't get a view of the CN tower, also at night it's really busy, so if you are planning to sleep early that will not be an option for you. and if you drive, that will be another problem because parking isn't included and that was a challenge for us.