I had an issue come up with my passport that was beyond my control. The host was not willing to give back any of my money whatsoever and refused when Air BnB personel talked with her. She refused to allow my friend, a registered member to stay there by himself even though he was meeting me in Canada and traveling with me, but seemed quite content keeping my $800. I was only asking for half in return which she refused. AirBNB refunded half on their dime