Tina wasn't there when we showed up but she was accommodating as our flights were somewhat delayed. When she did come she was very kind and thoughtful by bringing us Cookies and Croissants. She Checked in every so often and asked if we needed anything. Location was perfect close to highway and close to grocery store. I was in town for business and was also able to Catch a NBA Game. the unit looks as it is in the pictures with regard to furniture and finishes. A lil smaller that I expected. and could have been a little cleaner. nonetheless I would stay here again.