Adam is an excellent communicator. He responded to my messages right away, and gave us any and all the information we needed. The lockbox/key system works perfectly, and makes for an easy check-in and check-out.
The only area that needs improvement is cleanliness. Dust, grime, objects and some clothes strewn about, etc. Not un-manageable, but not what we were expecting, and not what the photos portray.
The location is also a bit sketchy - a fair bit of homeless folks around, and some noise at night. But we were a group of four and we felt perfectly safe.
The place slept all four of us comfortably, and is conveniently located within a 10 minute walk of the subway, or a parking lot across the street.