A PLACE TO AVOID
We booked room 3B for 3 nights, warned the host we would be arriving late and paid a 50$ late arrival fee 6 days before our arrival yet when we arrived NO ONE was here to check us in. We waited in the (smelly) reception/kitchen area for 30 min and had to wait for a guest to help us because no one was around... Turns out the receptionist was sleeping in her room. The guest woke her up and she finally checked us in but gave us the WRONG ROOM!! When we told them about this issue the next morning, they told us that they had given our room to someone else because « we arrived late », even though they were aware we would arrive late AND paid the extra 50$. The place was fully booked so they couldn't give us the room we actually booked.
BUT THAT’S NOT IT! The place doesn't look like the pictures, the bathroom is horrible. I have never seen anything like this. There were 3 transparent showers in the same room separated by a flimsy translucent curtain. The shower nobs were broken and cleanliness pittyful (see pictures). At this point the customer service was already not great but we were ready to let it go. But on our second night we saw a cockroach in the common area and than another one IN OUR ROOM, we informed the host about it (with picture) and they denied it.
Plus an item of clothing disappeared from our room and the front the door the building was broken so open to anyone the first day of our arrival.
I would not recommend this place to anyone, especially if you are a women or queer person by yourself, avoid this place at all cost, it doesnt feel safe, there are almost only (older) men who seem to be living there long-term.
Also, I hope you are not allergic to cats because one roams around the place and the litter box is in the corridor.
Finally, if you are a light sleeper, forget about your sleep because this place is very loud and poorly isolated, we could hear everything that was going on next door and outdoors.
WORST HOSTEL EXPERIENCE.