I was initially hesitant to book this spot because although I've stayed in hostels, I had never rented a room . What a great first experience! Michele was friendly and welcoming and made me feel comfortable right away. I was in Toronto for a work trip and wanted to be close to downtown for some exploration on the weekend. She was very responsive and helpful every step of the way - from understanding the transit system to local recommendations. She even went out of her way to help me find a creative (and cheap) way to get to Niagara Falls - a trip that made many funny memories. I would recommend Michele's place without hesitation and look forward to my next trip!