Kelly was very responsive during the booking process. She was out of town while we were there, so Mike helped us with the check-in and everything else during our stay. He was responsive and helpful as well. For our purposes, the location was excellent - right across from the ACC and super easy access to subway, streetcar, UP Train, etc. The apartment has a few plates, mugs, cups, etc. but is not really equipped for any cooking, so take advantage of the restaurant options nearby. There is no coffee maker in the apartment but plenty of coffee options nearby, including in Union Station.