Genevieve was amazing! She was extremely accomodating, and replied right away when contacted. The apartment was very clean, true to pictures, very well organized and beautifully decorated. (Loved the wood table in the dining area, by the way). Genevieve also provided a binder on the kitchen table with directions to the wnearest subway station, the bus schedules for the buses that went in Waterloo, as well as her personal recommendations for places to see in Waterloo. The bed was EXTREMELY comfortable, and overall, this was an amazing place to stay. Would absolutely go back again! I know that some people have mentioned that you do hear some noise from the house above, but my husband and I had no problem with it, and it's really as much noise as you would normally get when you're in an apartment with another one above you. Overall, fantastic experience!!! :D