The host was available by message but I never met her. There are video cameras all over the house. I am assuming that this place was built with no sound proof because you can hear everything!!!!!! It has a total of 10 rooms and you can hear every step. We booked this place without checking the reviews and it is true everything that the others have said. We got there late hoping to not hear noises, the couple next to us were having a normal conversation and I know they were not trying be loud but we could hear everything. And we tried to sleep in a little and someone woke up super early using the kitchen and it was so noisy!!!!!! This is about 30 minute drive from downtown. Definitely not a convenient place if you want to explore town until late. They offer parking for extra bucks but you can park in the neighborhood but make sure to read signs. The place is exactly how it looks in the picture,clean and in a nice neighborhood but noisy specially if the 10 rooms are booked.