Lauren is nice and quick to reply, however she kept us waiting for over an hour after the posted check-in time because the cleaners were running late and the place was disgusting! Dusty, cobwebs and pink bacteria growing all over the shower. She did not even know the wifi network name or password. it took us 10 minutes going back and forth with her to get the location of the modem which was hidden behind a panel in a closet to find out she gave us the wrong info entirely.