Helen is a nice and helpful host and very responsive to all your questions or concerns. These are just facts I wish I had known before booking this place.
The Good:
1- Clean place.
2- Lots of toiletries available. Towels are included and replaced after use.
3- Housekeeping when you are not home (which you may not expect booking an airbnb)
4- Nespresso machine and selection of teas.
5- Small snacks around the room.
6- Nice host.
7- A nice handy booklet with information you need about the place and the area.
The Bad:
1- There is a long and relatively narrow staircase (which there are no pictures of) going down to your unit. So if you have a heavy suitcase (like I did) good luck with that.
2- The floors are wooden and VERY squeaky. You can hear the hosts ANYTIME they walk around the main floor which they tend to do early in the morning or in case they wake up in the middle of the night. You can hear them walk right above where your bed is and it's very loud. If you are waking up the same time as them, perfect; if not, don't count on getting any sleep.
3- Yes the entrance to the unit is private. HOWEVER, there are 2 SCREEN DOORS separating the unit from the rest of the house which CANNOT be locked. I don't really get a sense of privacy when there are doors I can't lock.
4- There's no kitchen. Meaning no microwave or a kitchen sink. They have to provide you with water for the coffee and tea. You can't use any dishes because there's no sink to put them in! Theres only mugs and tea spoons provided. I had to go buy some paper plates and plastic cutlery. There's a mini fridge however.
5- The bed is a sofa bed, and not a very comfortable one.
6- Despite emphasising that I need wifi for work, it was not working for the first hour of the first morning I was there.
7- Tiny tiny shower.
If you don't know the area and you mainly want to be downtown look for places inside downtown core with similar prices.
In general, this place is good if you want to book it for maximum of 2 nights.
I had booked the place for 11 nights and checked out after just 2 because I couldn't sleep the whole time I was there.