Frankie was very attentive and responsive. Check-in is nuanced but Frankie's detailed instructions walked us through each step without flaw. There were a couple of minor inconveniences in the condo (e.g., an extra towel or two would have been nice; an extra blanket...) but nothing that soured our experience. Did I mention the view is spectacular?! It made our stay!! And access to the city - via The Path or otherwise - was great.