I made a reservation for Julie's apartment for my elderly parents, who were traveling to Toronto to visit my brother. I made the booking 2-3 weeks in advance and upon making the booking I reached out to Julie to make arrangements for the apartment to be professionally cleaned and to ensure that my parents would find the comforts of a clean place to stay in during their trip. I had at the time even requested Julie to provide the contacts of a professional cleaning company for me to coordinate with for any additional cleaning that might be required during my parents 2 week stay. I also requested that enough bed linens and extra towels be provided.
After my contact with Julie and given the timing of my parents arrival and the check out time of Julie's other guests, I had gone and booked the apartment a day earlier so that Julie would have ample time to get the apartment professionally cleaned. Julie had assured me that the apartment would be cleaned and extra linen and towels would be provided.
On check-in it was noted in the apartment that;
1. The pillow cases had blood stains on them
2. One of the windows had Mucus on it
3. Cigarette butts all over the patio
This was brought to Julie's attention which she did nothing about. The decent thing to do would be to send a cleaning crew and get the apartment re-cleaned.
I had also requested that you provide me with the number of a cleaning company which you never did.
I think that cleanliness is the most important thing, and particularly in the time of COVID. I'm particularly disappointed since I had gone out of my way to make it easy for Julie to provide some basic services, but she never came through, not even for an elderly couple visiting from out of town.
I would not recommend a stay with Julie.