I had booked my stay at Stephanie’s right at the end of a trip to Vancouver. Sadly my wallet was stolen during my trip and as I communicated this with the host she seemed to be understanding of the issue at the time and was well aware I would not be able to make my reservation as I remained stuck in BC with no ID and limited funds. I knew there was a specific cancellation policy in place that would not have allowed for much of a refund. However, considering these exterminating circumstances I wanted to hope an exception could be made. I requested a refund from the host directly and then had Airbnb reach out to negotiate on my behalf. Both times this host claimed she could and would not oblige with the refund. Any other time, I would be understanding of the refund policy that she has in place. Given everything I have gone through in the past few days and spending a lot more on unforeseen expenses in Vancouver I imagine she would have been kind enough to refund even a portion of the amount paid for the stay. Although I never stayed at her place I would recommend avoiding booking with this host at this location or any others they may be affiliated with. The complete lack of consideration and compassion for what someone else may be struggling with is beyond disgusting and shows you are not hospitable in the least. I would strongly even suggest that this host be removed from the app altogether because I can only imagine how difficult she has been for other guests in the past.