I booked Melanie's place for 20 days in Toronto for an extended business trip. I was pretty disappointed to arrive and not find the toiletries featured in the property photos; I had to do a mad run to buy toiletries since it was a business trip and I was expected to, you know, shower.
Melanie was apologetic and did offer to cover the cost of what I bought, but unfortunately that really started my trip off on the wrong foot.
Looking back, I'm not the only review that had this problem, so BYOSS (bring your own shampoo/soap)!
Apart from that, the location by the Harbourfront / Union Station was great. Melanie was very responsive when I had questions about the wifi, etc.