The snowstorm in Ontario prevented me from coming to Toronto as planned, so I had to cancel my trip. Joel is such a nice landlord that fully understood this special situation. He always replied the messages timely and provided advice to me on how to get refund from Airbnb, so if possible, I’ll still consider to book this room next time when I travel to Toronto. It’s really a regret for me not being able to check in due to the weather.