Emily & Olivia were great with responding and with communication. We did have an issues finding the location. Called the owner & they were able to help guide us. For future renters, what we did was park in P2 underneath the building, go through the Longos Grocery to the elevator that went to the 9th floor concierge to check in. Then from there on out we could use the elevator from the rental all the way down to P2 parking. Also I would advise if you're parking, PLEASE be aware of event rates. It's mentioned in the renter's information but it will get you if you dont pay attention! We left for dinner, came back, completely unaware there was a concert, so ended up being charged $54! Same the next night, we had plans outside the city, another event, another $54. We got charged more for parking than the cost of the nightly rental. However the rental was SUPER clean, modern, great location, and had great amenities The balcony/view was nice. The bed was very cozy! Highly recommended!! ❤️