Santhini's unit was a great location for me, it was immaculate, functional, and had lovely views of the lake. She was very responsive and there were no problems with the unit whatsoever. However, check in and check out was a bit of a hassle. You have to get (and then return) the keys & fob from (to) a different location, the building right next door, in a locked "Lock Room" in the lobby of that building. Management was reluctant to let me into that room on my arrival, but finally did. When I went to leave, I was not allowed into the lock room to return them. They simply said No at that front desk. Fortunately Santini responded right away and told me to leave the keys in the unit, and leave her unit unlocked, which I reluctantly did. Additionally, entry and departure are little confusing as you need the fob key to open some doors down in the garage area but not others, and you can't get up to your floor in the elevator without it (a good security measure). It was a little confusing although Santhini provided a detailed sheet of instructions. This would not deter me from staying here again, but the procedure for pick up and drop off should be addressed so one can easily obtain and then return the necessary keys.