Arrival was easy as pie. We got there very early and we were allowed to store our bags in the unit until check in. That was a big relief. The place is even better than it looks in the pictures. Clean, spacious and the amenities in the building are top notch. Our favorite perk was the entertainment/shopping complex right downstairs. For a traveler on a budget, it provides both groceries and ready-made food that are excellent. For the not so budget minded, there are restaurants, a sports bar with 200 screens including a movie sized massive projector and more bars/pubs/restaurants within walking distance than you will have time to visit. Overall the perfect place to spend a week enjoying Toronto. Mohammed was patient with us (we missed the email with the VERY detailed instructions on checking in and out) and helped us get settled. We will be back!