Lance was very accommodating for us and very welcoming! He was there for us if we needed anything and printed all the essential informations for the public transport. Very great attention! The private basement was a good thing for us since we had to come back late at night at some point. The location is far from downtown but it's no big deal if you organize well with public transport of if you have a car. Very quiet neighborhood with free parking too! I would totally recommend it!