My Daughter is a stage IV cancer patient looking to get home from Queens, to Northern Ontario.
We booked the place because of her early morning flight on Porter and late arrival from Kingston.
Porter cancelled all of the flights because of the storm, so we needed to reschedule the entire trip.
Tried to cancel the reservation for the stay and was told no refund!
It is totally up to the owner/ host to allow cancelations.
We have canceled reservations with host’s before under circumstances!
Would never use this host again!