I generally do not leave a poor review. I am always concerned that a host will retaliate and I don't like putting negative energy into the world. That said, Air BnB only works if the community watches out for each other. My experience at this property was so negative, I left after the first night of a two night business trip.
Toronto is filled with luxury condos on Air BnB, including a dozen in the three ICE high rise towers at 12, 14 and 16 York. I have stayed in several. I cannot recommend this host.
1. Said he would meet to give me keys, changed mind and said "unit is open, just follow someone else in through security." Very uncomfortable and awkward.
2. Bathroom light burned out. Notified before 5pm on day of checkin, said he'd "drop one off" the next day, but as of 5pm (24 hours later) the bulb is still out. I am not interested in another dark shower. Zero light in bathroom. Add in zero bath mat and the slippery floor is a real hazard.
3. No hair dryer nor iron, even though the listing says they are included. If there was cable TV, I could not get it to work.
4. Comforter cover was not washed. Beyond obvious soil, it was easy to notice because sheets and towels from prior guest were hanging to dry in closet -- but no drying duvet cover.
5. Did I mention showering in the dark?
6. The unit looks out onto an active construction site. The shades do not fit the windows, which means that the bright construction site lights made the bedroom "light as day" even with the curtains pulled.
7. Although the listing mentions there is no shampoo provided, note that there is nothing beyond hand soap at the sink provided.
8. No coffee, tea etc as you find in most of the other Air BnBs in Toronto downtown.
9. The floors were clean but the walls were fairly banged up.
10. Super small space.
There are literally dozens upon dozens of AirBnB condos in Toronto. I stay in them nearly every week.. booked here on on Orbitz. I normally book a SuperHost. I should have done so this time.
This was a very poor experience.