The check-in process first her Description is very long and complicated the parking process wasn’t well explained it’s just annoying especially when your not from there you need information to be clear and concise. Tried calling her so I can speak with her directly unable to do so it was a company answering machine and I had no extension # she only answered by text. I ended up going on a Wild goose chase and figuring it out on my own. After travelling so many hours it’s the last thing you want to do. When we reached the room the tv and cable wouldn’t work I tried messaging her she preceded to ask me what exactly I wanted to do with the tv ?!? And never responded after that. We are a small family with young kids would of been nice. The couches were torn. The window in the main bedroom was broken unable to close ...it’s September it’s cold outside we practically froze all night. My young daughter found a weed pipe that was probably left by someone else previously I mean if there’s someone to clean that should of been done. Anyway our overall stay was ok but for the price I expected more.