Our flight was cancelled due to a snow storm and we lost the first night. It took 5 days to get another flight and so we tried to cancel remainder of the reservation. Khrystyna was very slow to respond to our airbnb messages and seemed to prefer to only communicate through phone texting. Although technically within her rights, given the circumstances, we hoped for at least a partial refund. Khrystyna also refused to return the cleaning fee and city accommodation taxes even though there was no one in the unit. We were not impressed. We had 3 days there and 2 days at another location. The other location gave us a 50% refund and the cleaning fees back even though their cancellation policy was no refund within two week of arrival and it was only 2 days away.