I used Airbnb service multiple times, but I've never had a reason to write bad reviews. However, this time I just want to warn other potential customers of this property.
I will start with positives: location of the place is ideal - right in the middle of the Old Port area, or Montreal's historic downtown, two minutes walk to Notre-Dame Basilica of Montreal. The apartment itself is spacious and quiet.
And this is all about positives. Now about negatives. To get to the apartment you will need a key. Well, to get one you have to go to other place, several blocks away, they call it key cafe. And in my experience it was not the worst part. Communication with the host was just TERRIBLE! I'm not even sure if Kath is a real person. It sounded like it was several people who wrote back to me, and every new person had no idea about previous conversations. Half of my messages to the host were ignored. Majority of communication from the host were automated messages, not related to my questions. Some of them were just nonsense. This is just one example of my frustration - for the check out they ask you in the house rules to leave the key from the apartment on the dining table, then I get a message to leave the "key FOBS and laundry card on the same place you found them initially"(I have no idea what they were talking about, key FOBS??, laundry card?? - there is a washer and drier in the apartment). And then, after we checked out early in the morning, send them a message that we were gone, 6 hours later, they send me some strange automated message, which demanded to take the key back to the key cafe!!!
Washroom - the bath tab drain clogged, bath towels wet and stinky, sink faucet missing parts, so when you turn on water it splashes everywhere. They charge you high cleaning fees, but then ask to take out your garbage before checking out.
Also, I had never seen in other Airbnb host rules so many warnings to fine you for all imaginable reasons - just read their "House rules".
So, if some one asks me about my experience with the place, I will say - DO NOT deal with these people if you don't want to be treated like $hit.