Don’t understand the other outstanding reviews. We couldn’t get in the apartment because the door was broken. Every time we tried to communicate with the host we got generic responses. It’s like it’s a sterile business and they don’t answer your specific needs or problems. They asked us to video the door before anyone offered to help and that was after I called . No one apologized even though we were left waiting with young children. Couldn’t turn heat up more than 68 degrees. Kids complained of cold in a drafty apartment and we all got sick. Great location, but it wasn’t a good experience.