Wow. That’s a super bad wow, not a good wow. DO NOT STAY HERE.
I have stayed in Airbnbs many many times over the years and this place was, hands down, the WORST I’ve ever encountered. The pictures and description are inaccurate and I’m glad others have had a good experience staying at this place but boy oh boy this was not our experience!
Immediately upon walking in to the basement apartment, we noticed a strong smell of mold.
Next thing we noticed was that the beds were hastily made and there was a clump of hair attached to a wire (??) placed on the dining table. Yuck.
**Then** I walked into the bathroom. The floors were dirty, it looked like the towels were not washed and there was a poor attempt to roll them up and shove them in a basket. There was a giant spider in the bathtub, and a used (blech) soap bar in the soap dish and half-used, open shampoo and conditioner bottles around. The toilet was dirty. And, perhaps the worst part, there was clearly dirty and grimy cups on the bathroom sink that someone had used to put their toothbrushes in so there was old toothpaste in them.
Super super gross.
It doesn’t seem like this very unclean apartment was the result of the owner not having time to clean between guests because someone had tried to make the beds and someone had tried to roll up the dirty towels and put them in the basket (so there was an attempt at an appearance of cleaning, but it was obvious the place was dirty.) Also, even with a thorough cleaning, the first thing you notice when you open the door is a moldy smell so unless there was an air purifier running, the smell indicates an overall lack of appropriate attention to cleaning in the apartment.
We clearly did not feel comfortable staying in this place so we had to last minute scramble and find another accommodation in a city we aren’t familiar with with two very tired children with us.
It was a nightmare.
Then, to top things off, after we left, found accommodations, met up with our elderly parents who were meeting us in Montreal for vacation, sat down for dinner and finally took a deep breath, the Airbnb owner started calling me multiple times, leaving me a voicemail and also emailing me several times. I clearly and firmly let them know that I have informed Airbnb support about the issues with the apartment and would like them to go through Airbnb support as well as this was what I was most comfortable with and they totally ignored and disregarded that request, and kept trying to contact me! I had to finally block their number!
So, not only was the apartment a nightmare and the listing and pictures were totally misleading, the owner was harassing me after we left the apartment even though I told them to please contact Airbnb for further information about what happened.
Ugh- I have never had this happen before and it has honestly made me rethink Airbnb stays in the future.
My family and I have never gotten anything but stellar reviews from all of the airbnbs we’ve stayed in and we have always tried to give people the benefit of the doubt when it comes to little things here and there but this was completely over-the-top awful.