This place would have been a 5star place had it not been for the absolutely awful check in experience and completely useless customer support.
Sonder’s requires a (completely unnecessary) online form to be filled out to provide the check in instructions. Apart from them gathering pictures of government IDs and a live picture that has fraud and privacy concerns, the platform is absolutely terrible. It did not recognize my ID (and I tried 3 different ones) and the camera would not turn on for them to take this unnecessary selfie.
I call their customer support before I arrive in Montreal and they assure me someone will physically be there to check me in. When I arrive, I find there is no person to check me in and the person on the phone says there’s no way around this online form! So she can refund me and I can go somewhere else! At 1030 pm in -15 degrees after a 8 hour flight with two large suitcases! Absolutely terrible…