Kathy ruined my entire trip. She provided me with no fob access to building upom check in when I came to visit for my mothers funeral. i spent each night stuck outside on the streets by myself being unable to get in. When i reported issue to Kathy the 1st night upon being locked out of building....she just told me her building is busy.. to wait for someone going in or out. at no time was i provided with fob access into building and therefore spent my nights sleeping in my car for my entire stay...got so frustrated and in fear of my safety. I was stuck the last night this time with no shoes on...cuz i had used 1 to just hold the door as i ran out to my car to grab something....but was not able to get in for remainder of night...i banged on that door and cried all night long...even called the police in my frustration. smh