Charles was very welcoming and communicated consistently from booking, to check-in to check-out. He even went out of his way to contact me and explain that due to circumstances of the previous guest checking out early and the cleaning lady had finished, that I could check-in early at my convenience. This was much appreciated as I had arrived in town earlier than expected. When meeting Charles, he was very kind and respectful. He offered me a tour of his home and chatted a bit but also knew to allow me privacy and to settle in after a long trip. Charles even helped ensure I was properly parked in the correct zone to avoid a ticket. Overall the house was very beautiful. Everything including the living room, kitchen, bedroom and bathroom are modern and nicely furnished. Access to quality hygiene products, cable TV and the self-serve breakfast was the icing on the cake. Overall an excellent and comfortable experience which I will remember for next time I am in town. Excellent value. A++