Stephanie is a fabulous host, and her apartment is simply lovely.
We had a bit of trouble with a door lock that apparently usually works fine, but we weren't able to lock it and thus had to leave the apt. early. Stephanie was out of town, and the friend she had covering for the place wasn't able to fix it.
Within an hour of leaving to find other accommodations, Stephanie was in touch from abroad and apologized, and immediately processed a full refund.
No complaints from me. Life happens and things break. All I want from a host is excellent communication and to show s/he cares about the guest - and Stephanie clearly demonstrated this. She showed how to be an excellent host when things go wrong.
Really recommend a stay at her place!