Phil was very communicative and friendly! When checking-in, if you need parking, note that the parking garage is not very big; it has very tight parking. The tv did not seem be working when we stayed because the remote’s batteries seemed to not function even after changing them. It was unclear if the batteries we changed them with were new or used. The shower was kind of complicated to operate because there were lots of nozzles, but it was comfortable! Overall, it was a nice stay. The unit is spacious, decor is beautiful, and the location is great, as it’s right downtown!