I carefully read the full page of the rules and went beyond guest expectations. There were a lot of rules that were emphasized to me in writing and in person when I checked in. I made sure to follow all of them (ex. clean moisture off windows, open the washroom door after showering, being quiet after 10pm, etc.). I even cleaned the counters, washed the dishes, everything was spotless, I cleaned the washroom, I made the bed, I removed the dust that was there. And guess what? The host wrote a long email accusing me of breaking a rule: opening the futon. I did not open the futon at all! I just sat on it for a few minutes just watching television. To be accused of disrespecting a property when you made every attempt to be respectful is frustrating.
I was smart enough to take a picture of the studio just before I left as proof that I left it exactly how I found it and sent it to her. She apologized and said that they made a mistake and confused me with another property, but she already wrote a review about me, so I imagine it must have been terrible because she assumed I broke the rule. My photo is time stamped, facts are facts. I admit the only mistake I made was I accidentally left a little food in the fridge.
Other than that, the apartment was relatively clean and safe. The apartment was warm and close to all amenities. The wifi worked and there were plenty of channels to watch on tv.
Read the previous reviews here and you can see that I am not a unique situation. She accuses people of doing the same thing or worse. If you care about your reputation on airbnb and do not want added stress to your travels, do not come here. I would have known better, but I needed something last minute.