Sylvie was very quick with her responses and easy to get in touch with throughout my stay at the apartment. I had arrived early in the morning so she kindly allowed me to leave my luggage in her home, which is located downstairs. When I returned to the apartment for checkin the luggage was already waiting for me in the apartment as well as bread, fruits, juice, and water. I greatly appreciated that she provided shampoo, conditions, and body wash so that I didn't have to bring in with me from home. The apartment is very cozy and is located in a quaint area not too far from the metro.