We had a series of unfortunate events on our first evening as unfortunately the air con unit was broken and it happened to be a very hot day/night in montreal and then the power went off in the city block. However Nicolas was very informative and was able to respond quickly to my concerns and was able to install a new air con unit. The room has a great whirlpool tub which is great especially after walking around all day. Also the hotel is in a great area to walk around Montreal.