If there was a quick way to sum up this Airbnb... You get what you pay for. "Good living" not sure she ever told me her name was pretty rude and unhelpful. Day 1 emailed her before our flight took off(8 am our time 9am Montreal) asking for an early check in of 30 min (check in is at 4pm asked for a 3:30 check in) she informed me it would be 20$ extra.... for 30 min. but ok whatever. Landed at our connecting flight 1 hour later (10 am Montreal time 1 hour before the bnb's check out) to find out our flight had been delayed by two hours and we would no longer need that early check in. She let me know that was not possible because she had already sent over her cleaning crew (with guests still there?) and that I would still be charged the 20$. Mind you this is HER bnb and to charge me this arbitrary amount was totally her discretion to do so seemed petty. I let her know that while I wasn't very happy about it I'd pay the additional fee, who cares we just wanted to get there and have fun. We finally arrive late to the apartment to find a lengthy list of house rules, and a running kitchen faucet. Among the rules were no shoes in the house, be quite as to not disturb neighbors and keep the faucet running so the pipes don't freeze (there were a million more but no need to list them). Weird but ok. Night one couldn't sleep because the upstair neighbor was super loud and the faucet running kept me up. I chalked up the neighbor to it being a Saturday night and hoped the next night would be better. Following evening was kept up by the same upstairs neighbor until 2:00am again, doing what sounded like moving furniture or walking with lead boots on not sure which. I finally reached the end of my rope and asked "good living" to please ask the upstairs neighbor to keep it down a bit so we could get some rest. The next morning I got an email back from her that started... "I do apologize for the noise, I wish I knew from the first night on so that I could of sent them a friendly reminder to be aware of their noise level and I would of recommended to you to use the sound machine provided to sleep, it works wonders. For the faucets, you could hear the water trickling through the bathroom door? I am aware that from the start of your journey, things have not been going your way and I noticed you sounded irritated on the phone the other day, so how about this, I can help you make your next trip better by offering you a 20% discount to any of our Airbnb listing". Couple of things here 1. the noise machine wouldn't have worked because they were moving furniture...