Renter beware: always check out the listing and pictures carefully, as not everything as it appears. My friends and I booked this suite to celebrate my birthday in style - or so we thought.
When we arrived we noticed we hadn’t been given codes to get inside the building or our suite so we had to call to get an on site helper to assist. (Not a big deal in the grand scheme of things)
2 of our bedrooms had stained bedding from previous lovers and who knows what else - so much so that we laid towels on the beds and slept on the towels, as we weren’t sure if the bed had been turned down. (Kinda a big deal)
The living room drapes were stained, as was the sofa, which also boasted a lovely cigarette burn in the cushion. The artwork has been hung so crookedly, it bugged a few us during our stay enough to take pics.
The kitchen is lovely but has a stovetop that is cracked in half, in a lovely lightening bolt pattern.
The half bath is small and has a fan (vent) that looks as though it’s never been cleaned.
Then onto the piece du resistance - the rooftop patio. Everything else aside, the patio is the reason we chose this place as we really wanted to enjoy our evening in the hot tub and bbqing dinner.
The hot tub needs repair ASAP. The cover is ripped and torn in multiple spots. We found a machine screw and bolt in the bottom of the tub, after finally being able to get in 2 hours later than we wanted to, because we had to fill the tub as it didn’t have enough water to be turned on. Plus there are pieces falling off the tub like speakers and head rests!
There is no shade structure on the roof so we brought a 10x10 pop up from home for that. If you’re feeling lucky, try carrying a pop up tent up the exterior fire escape as it sways beneath you! Good clean fun!
There is a bbq to use but we found it to not be the cleanest, so we tidied it up before cooking dinner. Previous guests were nice enough to leave us a half eaten chicken wing on the patio ledge, in case we got hungry while cleaning (how considerate of them!). We almost didn’t see the chicken wing through the dead bushes and weeds in the rooftop “garden” (a term I’m using very loosely)!
When confronting Customer service, they were nice and tried to help me by contacting the host, and after multiple messages and phone calls, got no where with him. I wonder how you get super host status if you can’t respond to clients or the company you’re listing under. We received a 50% cleaning fee refund for $50 on a suite that charged us over $800 for one night! Doesn’t seem right to us.
All in all, for as much money as we were charged for one nights stay, I can’t say I’d recommend this place and I’m definitely more weary of Airbnb now (this was my first experience btw). It felt very much like a cash grab, so renter beware!