Pascale was fantastic and extremely responsive and flexible; we had a few requests come up and he responded very promptly and was super helpful. The space was great for a younger crowd (kids, tweens, teens, college aged) but an older crowd might not like it. My almost 9 and 5 year olds loved it, but my parents (mid-70s and a bit persnicketty) were somewhat less enthused. The games are great and super fun. We did have to walk around at night to confiscate all balls so they would not wake us up, but overall it was a wonderful stay. The biggest drawback was that there are no drawers/surfaces. Tons of closets, so bring your hangables and hangers. Great area, walking distance or very short drive to any number of great places to eat, cute neighborhoods. Free street parking, we never had an issue parking two cars directly out front.