This was my first time staying with "Sonder". I would never do it again. The bed's center supports were broken and it took them more than 24 hours to get someone in to look at it. They didn't fix it. They also never closed to loop regarding what their opinion was. My husband and I were worried the bed was going to break all the way as it shifted and sunk. It was a hard uncomfortable mattress to begin with. They didn't address my dissatisfaction at all. It was nearly impossible to get a hold of anyone. Everything else about this spot was good.... however, I will never trust Sonder again. Thank god nothing worse happened, as I don't think we would've been looked after.