Kim was quick to respond to any questions I had about my stay. Pros: Place was clean, main bed was comfortable, no shortage of towels and linen, thoughtful amenities, cosy/simple overall apartment. Few things that weren't so great: 1) Kim tried to enter the apartment unannounced on our final day at around 8am. No knocking, just turning key to let herself in. We were quite shocked that she did this. She asked about a car parked where it wasn't supposed to be (not ours). Needless to say that made me uncomfortable regarding my privacy and the likelihood that she'd come into the apartment in my absence and I'd never know. 2) Balcony door was unlocked when we checked in and windows to the balcony were open for some reason (the balcony is side-by-side to next unit). Also, it was raining so much when we got there so I'm not sure why the windows were kept open. 3) Very squeaky floorboards between dining and kitchen area. Enjoyed my stay for the most part.