My work had a unexpected disruption, complicating my dates and length of stay and Ernest was understanding, helpful, and responsive. When I asked for more hangers or a nightstand to store my clothes, Ernest said he would bring something soon, but I left the listing very early (due to work), before he could drop it off. The place looked exactly as pictured and was very comfortable. The place was clean with the exception of some hair in the rug and bed (maybe the drier didn't pick it up). There were plenty of amenities to make your stay comfortable. I am a light sleeper, but earplugs were enough to cut out the light airplane/train noise. Someone in the hallway tried my door handle (seemed like a joke by university students?), so keep the doors locked. Pointe Claire is very cute and the apt is walking distance to many restaurants, stores and the lake. Highly recommend and will stay again!