I won’t rent with Sonder again. A few of the reasons why:
1) Required to give a third party app my ID (including a face scan) to check-in
2) Need to download an app to get moderately reasonable service (I’m renting through airbnb, I don’t need another company and app to deal with)
3) Customer service was a frustrating experience. Going back and forth with them was anything but easy. Each response came from a different person and always opened with a fake b.s. paragraph about how happy they were to have me and how they hope I’m having just a great day! Rather than getting back to the conversation. Communication with them was circular, nothing ever resolved.
4) the unit was unfinished. It was massive, and empty. No light above the dining table (so you can’t eat there at night), painting wasn’t finished, light switches not connected, two nightstands but only one light on one side of a king size bed, etc etc
5) more on the unit: upholstery was stained, the couch was beyond uncomfortable and squeaky, towels were scratchy, heating didn’t work, etc etc
6) The noise! Not the noise of the city, but from the building. The hvac from the building was always running. Lying in bed you could imagine something like being on a train hoping that image could lull you to sleep.
7) requested a late checkout that was confirmed and then they took it back and then they decided to confirm it (see above re communicating with their team) yet the cleaning person was knocking on our door at the original checkout time.
Won’t ever go with Sonder again.