The house was not what we expected and definitely not 5 stars. We had to lug our luggage up 2 flights of stairs with no elevator to get to our unit, which was so inconvenient as one of our family members had crutches. The host called us and said the house would be ready for our arrival since they had some delays with their cleaners, we come to find the house was still being cleaned and they would need more time. Only checked in for 6:30 when checkin was suppose to be at 3pm. When we finally check in the rooms had sheets that were stained and had hair all over. No paper towels either which they then came and dropped off. The second day we locked the doors and someone had entered and left the door wide open when we messaged the host they said it was maybe us when we had the keys on us and always triple make sure. Not to mention the unit smells really bad we had to buy air fresheners to use inside the house. When we complained they said they would give us the cleaning fee back but haven’t