We stayed 2 nights at Charles’ air bnb. The first night was fine. When we came back to Montreal for our second night, upon arrival around 8pm, we noticed that the air bnb was not cleaned, the bedsheets and towels were dirty, and the garbage had not been removed.
Since it was too late to book another accommodation, we agreed to clean/disinfect the place and do the laundry in exchange of a refund. Needless to say that we were very frustrated and disappointed, but the host was responsive and cooperative.