Really prompt communication from the host and they are very easy to get ahold of as they live upstairs from the unit. The unit has most everything you would need during the stay. Parking in the back was a huge bonus. For me there was an issue with feeling the unit smelled a little of stale cigarette smoke. Not sure if I am just extra sensitive to the smell of smoke, but apparently this has not been an issue in the past and the hosts were really great with trying to rectify the problem.