The good: Ted is very responsive and gets back to you fairly quickly and was easily reachable and easy to deal with. Check in/out is easy. The location is very good, close to a Metro station (Guy-Concordia was a couple minutes walk away) and close to Crescent St and St. Catherine which have plenty of shops and restaurants.
The critique: The place could use a bit of a fix up, there were a few holes in the wall, outlet coverings loose etc. and the cleaning fee doubled the price listed. Also, the curtain wasn't big enough to cover the whole window.