Long story short, we booked an appartment and at check in were given a different one. We immediately left and asked for a refund. Paid 315$ got only 112$ back. After a couple of exchanged messages, apparently that's the best they can do. But they also apparently can make you pay for one product and sell you a different one and then not give you your money back. Maybe our case was just mishandled and that doesn't happen a lot but it's up to you to take the chance. Anyways we ended up booking another Airbnb and everything was great. Oh and a last thing be ready to scan your face with your phone from side to side, make multiple verifications (that you have already done with Airbnb) and download their app otherwise you will not be given check in instructions.