Overall, Julie has a nice apartment. Unfortunately, several issues came up that would not allow me, in good conscience, to recommend this listing.
The title of this listing includes "easy parking." While parking was not overly difficult, construction directly in front of the entrance for a couple blocks means that there is no parking in front. This might not be an issue for some, but as we had several large bags and packages with us, it made for an annoying move in from a couple blocks away. Also, while not their fault, my car was side swiped in a hit and run while parked on the street. The construction was not disclosed at any time during booking, though it has likely been going on for weeks. Julie told me parking would be challenging only when I requested check in instructions. When I recommended they update the title of the listing , I was told "you will see by yourself."
My next issue was with the air conditioning. This is listed as an air conditioned unit; however, the AC doesn't reach either of the bedrooms, nor does it consistently blow cold air. Julie is aware of both of these issues and even disclosed them to me when I asked if it was working properly. I understand that during a heatwave it is difficult to keep a space cool, but I don't believe there is enough explanation in the listing about information the hosts know to be true. It was very hot. We stayed for four nights and during that time, the temperatures read around 86F every day. I also have photos of the thermostat reading 28C and 31C. Julie did give me instructions on how to use the AC and keep the unit cool, and eventually came up to take a look at it. The AC is a floor unit with outtake to the kitchen window. No photos show this in the listing. I believe it is worth noting that even though there is an air conditioner in the unit, it is not fully air conditioned - especially in the summer in Montreal.
Due to the construction (I'm assuming) directly in front of the apartment, the water pressure will drop to zero. In every shower that I took, water would cease to come out of the shower. I first discovered this with a head full of shampoo. It was very aggravating. Julie mentioned that she was aware of the building having water pressure issues. She did go and speak to the construction workers and reported that pressure should have improved. We didn't note a significant improvement and showered at our gym when we went. Not only was there periods of time when the shower would essentially turn itself off, but cold water never once came out of the taps. Julie told me there was ice in the freezer. The water pitcher provided was probably never used as it shedded the interior paint when water was put it in.
Not the worst thing that happened, but the unit door is very hard to open. You really need to throw your entire body weight into it. Julie informed us this was due to the heat. While that is certainly a factor, probably the 10 coats of paint on the door also contributes. There was no way to ever enter the unit quietly.
My dog stayed with us. I really appreciated that it was dog friendly. While it does not say anywhere, Julie informed me that the yard is not to be used to take the dog out. This interaction a couple days into our stay was the first time I met her. She did not introduce herself, nor did she bother to request this prior to my dog relieving himself. I apologize if this was not the intended use, but a heads up that this was not going to be allowed would have been appreciated. As well as a proper introduction, instead of a request from a stranger.
Finally, upon check out, I received a message from Julie informing me that any rating under 5 stars would bring down their ranking and requested that we give them a 5 star rating. Personally, I don't like this kind of practice, but it has clearly worked for them in the past.
Of note, I informed Julie of each of these concerns (except for the dog) on the second day. I believe that a host deserves the opportunity to resolve any problems that may arise. I feel that my concerns were dismissed very quickly.
I have never given a bad review on AirBnB and I'm disappointed that I had to write all of this in a public review. I apologize for bringing up the issues, but I feel they are important for future travellers to know before selecting this listing.
I hope the hosts can make some improvements going forward with their business.