Wow ! I really don't know where to begin. The communication and customer service was at an all time high. I was having a very rough beginning of my getaway trip because of the car rental issues that occurred in Toronto. My drive was approximately 6 hours from Toronto to Montreal, So my focus was on the road all day. I totally forgot about getting the information for the keepass to get into the bnb Untilthe late hours of the day (10pm!) where hours of operation for my BNB owner was past. Thankfully I was able to still get into my BNB Because when they say their communication and response are very fast believe it, it is not just a selling tactic they really are on top of all inquiries atleast 24hrs a day lol. And the response is extremely fast. Any concerns I had were ready pre answered when my invoice came through vua email, so there wasn't much to ask everything was already there from the WI fi password to Where to find the utensils in the house etc. The house is beautiful welcoming well designed and very warm I will definitely be coming back to this being B before the end of this year at least 2 more times. I have atleast recommended 8 of my friends and family to come Montreal just for the sake of seeing and staying in the bnb !!!! ❤