This is a review for two places managed by Den Stays...
The original place that we booked on St. Joseph Blvd was a newly renovated flat - it was clean and had potential but unfortunately, not ready yet (I think we were the 1st people to book it.). First off, there was no street or unit number on the entrance of the unit - we had to guess which door to open (I actually tried to open all 3 doors). There was no hot water in the shower, so we had to shower twice in ice cold water, no towel racks in the bathroom, no coffee maker as mentioned in the description (nor a kettle), and a little dusty (sheetrock dust) in some places. It was also on a busy street and you can definitely hear the cars pass by. Again, the place had potential... it was just not ready for occupancy during our time there. We messaged Den Stays when we arrived, and was told that they would send a tech the next morning to fix the hot water issue - therefore we showered in the evening and the next morning in ice cold water.
In the afternoon the next day, we messaged them again as we were ready to move out and transfer somewhere else that has hot water as it was very painful to shower in cold water. They sent the tech out (or the building owner?) but it turned out to be a bigger issue and they didn't know why there was no hot water in the shower.
Den Stays offered to transfer us to another of their property on Rue St- Denis. This unit has hot water (thankfully), had better sound-proofing, and is located in a better area with lots of restaurant options. We met Louis in the unit, and he was nice and very apologetic. This place was definitely a better place to stay in. We were above a restaurant but we barely heard noises.
At the end, I'm giving the unit at Rue St-Denis and Den Stays a 5-star for correcting the issue and compensating us appropriately, and most importantly, transferring us to a unit that has hot water! :-)