Let me first state that I gave this place a 4 star review only because of the lack or poor communication from Adel. The loft was incredible and just as it's described in the listing. The communication between Adel and myself was inconsistent.
First, I reached out to Adel about one week after booking to see if there was any possibility of moving our reservation to the following weekend. I wanted to move the reservation to the following weekend because my childhood friend decided to have a last minute bachelor party the weekend of our trip. Initially, Adel responded quickly by stating "let me check." However, after several days I didn't hear anything from him. I sent two additional follow up messages to check on the status of potentially changing our reservation, but never received a response. I chalked it up for bad timing and didn't think much about it.
We continued to receive generic emails leading up to our reservation, which is outlined in his listing. On the day of our arrival we had some hiccups in checking in. In the confirmation email Adel stated that we could arrange for an earlier check-in. I attempted to do this as we wanted to drop off our luggage, pay for parking and explore the city. This did not happen. Adel did not acknowledge our request for an early check-in. In fact, we could not check-in until after 5pm as the cleaning person had yet to finish the loft.
So, we waited in our car for over an hour. We were expecting to meet him and have him show us to how to access the building, parking and nearby attractions, but this did not happen either. Adel sent two lengthy text messages with different instructions on how to gain access into the loft. We trekked our luggage to another apartment/loft in the snow and subzero temperatures to find out that it wasn't the right location. I called Adel and he immediately came to the corner where we were standing. He picked us up and brought us to the loft. He was very apologetic and informed us that he had 3 separate lofts. It wasn't until he stated he had 3 different apartments did it make more sense. My wife and I re-read his texts several times to try and figure out where we went wrong.
Overall, the loft was very clean, cozy and close to everything. We chose a poor weekend to visit as it was -36 degrees Celsius with the wind chill, but the city was incredible. Adel was friendly and apologetic. We will definitely come back to Montreal when it's warmer and try to stay at Adel's loft again. I recommend this loft to anyone despite, the miscommunication with Adel.