Daniella and "Michael" very wonderful during check-in and check-out. Location is pretty good within the city, close to restaurants and bars, short walk to two metro stations. A couple of sketchy blocks lie between it and Old Montreal and downtown, but we never felt unsafe. The room is quiet, no noise from street or neighbors. The building is old, musty, run-down. The room is basic, clean and comfortable enough, nothing special. And therein lies our frustration: it was promoted as "luxury" when being anything but. Hard floor with no rug, OK bed, cheap sheets, no coffee maker(!), too few hooks for jackets on rainy days, only one bedside table, no lamps, no dimmers for the glaring overhead lights, no knobs on the closet door partially blocked by the bed. It is not uncomfortable, unclean, or unsafe, nor is it luxurious. Even a toilet seat was the wrong size relative to the bowl. We were not expecting The Four Seasons Hotel, but this room was promoted as something it is not.