when I arrived, I could not find a blanket on the bed. I tried contacting them. I had cold symptoms and just wanted to get in the bed. as they failed to respond and my symptoms got worse, I had to leave the place and take over to my uncle's place. they only responded the day after!
when I asked for a refund, they said only if they book it for the remainder of the time, which they did: I have proof that the place turned unavailable the night after I cancelled for the rest of the stay. but they said they didn't book it. certainly a lie. I have proof.