We were unfortunately caught in the ice storm in Montreal in April 2023. Many parts of Montreal were without power, and roads were closed. We had been without heat or power for nearly 24 hours, and getting colder. We asked Charlie for help, as the Airbnb was not stocked with emergency supplies. His response to us, "just go to a nearby store." This would have been reasonable if all the stores in the area weren't closed due to the power outage, and driving conditions were horrendous.
On the last day, Charlie had sent check out instructions in a message to the primary guest, but failed to provide the same instructions in his Airbnb listing. As the primary guest had already left a day earlier, the remainder of the guests did not receive any of the check out instructions. He attempted to charge multiple extra fees, and was verbally and emotionally abusive, stating "because of you, the next guests could not have an early check-in and you ruined their trip".
Do not support this host.