My experience at 1861 Artist's Loft in Old Montreal has been absolutely horrifying. My group and I were left outside stranded without a lockbox code to enter the unit for over an hour. My group and I have been waiting outside trying to figure out if we have missed any information - we have sent a message to Alcove and even called their direct line with no luck. We have even reached out to AirBnb Support to assist us in communicating with Alcove. Left frustrated, cold, and stranded, we had nowhere to go and nearly booked another hotel. When Alcove finally replied my message 2 hours later, and at the time, close to midnight, we had felt relieved that we have access to the property. Upon entering the property, we have noticed that the bedsheets and linen were stained, left with numerous body hairs, and even found a bed bug in one of the pillows. Additionally, the fridge is leaking water. At 3:00AM, we needed to leave as soon as possible. Overall, our experience has been absolutely terrible. The lack of communication and neglect in the most critical moment, unsanitary bedsheets and linen, and a broken appliance has made our stay extremely unpleasant. Alcove replied and mentioned that their "cleaning team finished late and were supposed to send the check-in instructions. I'm sorry with a busy schedule " Judging by this response, it seem as if no cleaning was done whatsoever and lacked customer experience and care. Please avoid this listing at all cost if you want a smooth, seamless, and clean accommodation experience when travelling to Montreal.