DO NOT STAY HERE!
We drove 14 hours for a girls trip!! Upon checking in we were told “The door is unlocked, the keys are on the buffet table” only to discover there were no keys. These were the keys we were meant to use to get in and out of the apartment as well as the parking garage.
We were asked to e-transfer the host $100 for parking as an extra charge not associated with Airbnb.
We informed the host the keys were missing, he continued to text us to check other areas of the apartment to find them. In doing so, we discovered how dusty and dirty the shelves and air vents were. The keys were never located. Obviously this made us uncomfortable as the door was unlocked when we entered, and the host wasn’t sure who took them. He told us to stay inside the air bnb for the night and not leave as we wouldn’t be able to lock our door behind us. He also told us he could get us into the parking garage with his own key, we just wouldn’t be able to leave as we didn’t have one of our own. After explaining our concerns to the host, we suggested staying in a hotel for the night until he could locate the keys. We said we wouldn’t even ask for a refund, we just didn’t feel comfortable not knowing who has the keys. He became very hostile and and intimidating. He told us we can trust him, and that we are wasting our money if we got a hotel. At one point he hung up in our ear out of frustration.
We requested a refund at the this time, to which he replied “There is no way in hell you’re getting a refund, you have a bed to sleep in and a door you can lock”. We ended up wasting another $800 on a hotel and were never given a refund from our host. We felt more comfortable spending an extra $800 then staying at this Airbnb.