If I could give zero stars, I would. And it’s hard to even give one star considering I didn’t even stay at this location. Given the hosts inconsiderateness and misleading information though, I don’t doubt that the property doesn’t meet the expectations as listed.
I had several communications with the host before booking, which was done on the same day as check in. I explained my circumstances, that we were a traveling family coming cross country in a converted sprinter van. I explained that I would need parking that would accommodate the van and ensure it’s safety since it’s our home on wheels and we would be in a terrible situation if the van was left without security and something happened. The host all along said there was parking that met these needs and kept messaging us and insisting her property could accommodate.
We booked the property the same day as check in. Better yet, at 4:55pm. The cancellation policy is FULL REFUND on same day as check in. We arrived about an hour and a half later after driving from Quebec City to find narrow streets, no parking nearby, nearest parking lot was 10 minutes away with no gates or security in a public space. We couldn’t even identify which place was the air bnb. The property and accommodations were not what the host assured and we immediately let her know we would not be able to stay. She repeatedly said she understood.
Apparently, she did not or did and just didn’t care. She charged us the full amount of “our stay” even though we never checked in, never finalized the absurd extra contracts she sent us, and cancelled an hour and a half after booking on the same day and thus freed up her rental. I imagine there’s no one else wanting to rent and that’s why she felt she needed to rob us.
The owner and their character says a lot about the stay and their warranties and advertisements. BUYER BEWARE.