Upon my arrival to the room, the toilet was not functional. (there was also hair in the bathroom, but that’s an aside.) When I reached out through the app, Sonder said that there was no available maintenance staff to deal with the issue and was essentially wished good luck. When I responded that that was not an acceptable position, Sonder eventually moved me to a different room. Three days later, late at night, Sonder texted to
/ay that they would be dealing with the maintenance issue. Trying to be helpful, I responded that I left the room days earlier. Then another person responded that he did not know what was going on. So, close to midnight, I was texting uselessly with their maintenance staff trying to bring them up to speed on something that was not my problem; they have an incoherent customer service communication platform.
Also, it is extremely loud, at least for rooms on the Richmond side. Even if you use the provided earplugs, the music from the restaurant across the street, and the nearby construction, thumps through the walls and floor.