Check in, check out, luggage storage, and the location itself were very convenient, but that's about all that went well during the stay:
- The linens were dirty with black marks on them despite saying that everything was thoroughly cleaned in the unit.
- multiple things were broken or not working properly including a chair, the washroom fan, and the sofa bed which was completely on slant like an actual slide and the mattress would sink in when a single person tried sleeping on it.
- despite initially quick responses using the text feature or phone line, I spent over 5 hours on the phone speaking to about 20 different people and the broken sofa bed was never resolved during the stay. The customer service reps themselves were generally really nice, but it kept going around in circles and said that someone would get back to me or work to resolve in on the back end, but this never happened for a 6 night stay.