Pamella was very responsive via messenger and very cooperative when there were issues in the apartment (towels were dirty, the shade was broken, and there were no sheets), even going as far as giving us a partial refund for the trouble. While we greatly appreciated this, the apartment itself was quite bare bones. The mattresses are on the floor (without any bed frames) and one mattress did not have a boxspring either. The listing was misleading (there was no dedicated workspace, washer, or breakfast provided). There were no extra towels despite our stay being 8 nights long. Despite this, the highlight of the apartment is definitely the location - very well located close to green line metro and downtown Montreal!