Naima is always there to answer any questions or inquiries you may have. Communication flows well. The location is great, close to grocery stores, near Saint Catherine Street downtown where you can find pretty much anything from food, shopping, etc.
The furniture is relatively new and in good condition. It's a decent place for a short stay, however for longer stays it might be a bit inconvenient.
I stayed there for 3 months and during week days it was noisy as renovations were taking place in the building starting between 7 and 8 am. Further, it doesn't really accomodate for guests in case you get visitors; there's no place really where you can seat visitors. I was there during COVID times so it mattered to me. In addition the flooring needs some work as it constantly releases sand, making the place dusty, so if you are asmathic or have any respiratory issues, make sure the flooring was fixed or redone otherwise it might not be your best option. One last thing, if you are taller than about 1.75m you might need to bend to get under the shower.