My husband and I stayed at Sonder’s place for one night and our guest experience was, unfortunately, not great.
Firstly, check-in was at 5pm and check out at 10am; had we known how slim the window was, we wouldn’t have booked this, and if checking in in the early afternoon is important to you, we’d recommend finding another place. Secondly, check-in itself was difficult because instructions weren’t provided on how to enter the building elevator which required a FOB. When we reached out to Sonder, he did not respond, so we escalated this to AirBnB. Thirdly, the WiFi instructions Sonder provided were inaccurate, and my husband spent time locating the actual password and SSID on the router.
On the whole, we tried to contact Sonder multiple times during our short stay, but he failed to respond until the next morning, instead simply asking us to leave a 5-star review for him—doing nothing to address prior concerns.