We had a small incident/misunderstanding with the electronic lock and we were unable to enter the appartment for our second night. Unfortunately, Sandra couldn't be contacted that night because of a storm, which was out of her control. When we let her know the next morning, she had a good attitude and was kind enough to refund our second night. Aside from this, it was a cool apartment and an enjoyable stay. I would recommend this place to anyone looking for a cheap, clean and easy accommodation right in the Plateau. Thank you Sandra! :)