The space and location is very nice and meets all expectations. However, the communications in advance of arriving is very bad.I sent emails and text messages to the owner on the day of our arrival, when i had not heard any check-in messages from them. Finally, I decided to call (from England before our plane departed). The owner answered, in a bad connection and said they were in South Africa and suggested we just show up at the property. No instructions or contact process had been sent. After a difficult conversation, he texted a local contact and new phone number for us to use, once in Montreal. I called from the front door (10pm) when we arrived and was talked through the process for building access. No one met us or tried to make our experience easy.

We stayed for 3 days and had another booking for today (3 days later). We arrived late afternoon (after confirming our arrival time 2 days earlier) and the loft had not been cleaned. The contact (same person on the phone) asked us to allow him 1-2 hours to clean it. We walked around the neighbourhood and returned 90 minutes later. He has not arrived as yet, since he told me he doesn't have a key (and I locked the door, to protect our luggage). We are still waiting for someone to show up and clean the property from the last guest, 2 hours later.

This is spoiling our current evening and is very disappointing, after starting off our Canadian trip so well.

These people need to take their service seriously, and provide basic comnmunications and service for their guests. Everything is reactive and if i wasn't persistent in my follow up with them, we would have had larger problems.

As it is now, I would not recommend this venue operator as a positive or even 'easy' experience. There are plenty of properties in Montreal - too bad these folks can't get the basics right.