Horrible communication- they would send automated messages offering to help with anything needed, and when we requested assistance, they would not answer for hours, offer to remedy the situation “first thing” in the morning, and “first thing” would be ~2pm and even then the request would be only partially fulfilled. One night, there was a smell of smoke in the building, and the guests next door were unable to get in touch with anybody on their team.
Walls are paper thin. On our last night, the guest next door harassed us at length for speaking at a normal volume in our living room at 10:30pm. This guest sounded like she was in the room with us as she complained.
Not enough towels, cups, and dishes for the guest capacity. 4 of everything for 6 guests. Blamed the cleaners for the lack of basic items, when it is their own responsibility to check their rental’s check-in readiness.