Ala communicates well and answers all inquiries promptly. Check in and check out was a breeze and the location is great with lots of dining options nearby. The metro is literally right across the street and downtown is super accessible. The room is quite large and there were two sets of showers and toilets on our floor. The toilets and showers were separated just in case guests needed to use the toilet while other guests were showering. We did not have heating the first day of the trip, but Ala sent over an electrician to fix the heater the next day. Ala also dropped off a hair dyer when we didn't find one in the room or the shower cabinet. We were looking forward to using the iron that was listed as an amenity, but Ala didn't have one. The cubby for clothes had a hanging rod, but no hangers. Overall, we love the location of the room, but the listing was missing important amenities that it promised.