I feel as though I have a moral obligation to review my stay at this Airbnb. The reviews for this apartment are stellar but they do not reflect the what the accommodation is actually like.
Prior to booking the unit, I contacted the host and explained how I would be travelling with my 3 month old daughter and that we would need an accessible apartment for a stroller. The host assured me that the unit was accessible and that there was an elevator. When we arrived in Montreal, there was an elevator to take us to the 4th floor but this particular unit was located up a set of approximately 10 steps. My husband and I had to carry my daughter and all of her belongings in her stroller up this flight of stairs each time we came or left. Absolutely unacceptable.
On top of this, I am extremely disappointed with the level of cleanliness at this Airbnb. I do not believe that anyone was in to clean this unit before we arrived. During a global pandemic, I would have hoped that the host would hire professional cleaners to do a thorough job between guests. I take covid very seriously and I feel like I exposed my family by staying in this unit.
The unit was visibly dirty. The bedroom had a thick layer of dust on the baseboards and nightstand. The bathroom had dust all over the floor and there was a dirty hand towel provided. In the kitchen, there were crumbs on the counter that we did not put there. There were dead bugs on the window sil. I am completely turned off and disgusted. I have no confidence that the bed linens were changed over either.
Because of how dirty this Airbnb was, my husband and I ended our trip to Montreal early. The host agreed to refund us for 2 of the 3 nights plus the cleaning fee as they clearly did not actually clean. This was on the condition that I did not leave a negative review. I have thought long and hard about whether or not to rate the host and the accommodations, and I believe that I would want to know about this experience if I was deciding whether or not to book.