I selected this Airbnb because it was advertised as kid friendly. I had a very negative experience and would not recommend this location to other families. I want to still give a fair review of the location so I'm including both Pros and Cons.
Pros: Comfortable bed, AC works, Good shower, central location (but very touristy, I would not stay in this location if I went to Montreal again)
Cons:
- Very dirty: Crib was covered in filth, floors were so filthy our daughter's feet were black within 10 minutes, Highchair was filthy and did not function
- Amenities not in the unit: before making the reservation I messaged the host and asked to confirm that there was a high chair and crib because I would be bringing my baby. I also sent a message a few days before arriving confirming the 3pm check in time as I needed to put my daughter down for a nap as soon as we arrived. However, there was no crib or high chair in the unit when we arrived. It took >30 min of texting and calling the "host" to get a response. He then made my husband search through dirty hallways and storage areas to find the crib and high chair which had not been safely or properly stored. The items were so dirty that we were not able to let her take a nap.
- Poor customer service: The "host" told us he was filling in for his boss who was on vacation. This property is managed by a company that has very low expectations of customer service. When we explained our concerns to the host he did not apologize for the bad situation or the inconvenience. He did not proactively offer solutions. We were forced to be very prescriptive on what we needed to feel safe in the property. This ended up taking many hours on the first day of our visit. I would like to acknowledge that by the end of the first day they had sent a cleaner who was very kind and cleaned the apartment (as it should have been when we first arrived).
- Not actually 2 bedrooms: there are no doors for the "bedrooms". This means that there's no separation of sound or light; rather the beds are tucked away behind partial walls.
Other information: This unit is advertised as the 2nd floor. This is what Americans would think of as the 3rd floor (up 2 flights of stairs)