I sent two messages to Kath in the days prior to our stay that did not get answered. We paid extra for an early check in and ended up waiting 1/2 hour to get the keys. It felt like most of the correspondance was about the rules and reminders of what to do and not do instead a genuine interest in making our stay comfortable. No complimentary coffee as listed. Apartment was nice, spacious and clean but missing little conveniences like a side table on both sides of the bed and a dish cloth or hand towel in bathroom. Great location.