I had the worst experience here I've had at any Airbnb; in fact, this is my only negative Airbnb review in 7 years of using the platform.
Issues:
1. The unit number was not included in my check-in info, so I had no idea which of approximately 10 Airbnb units in the were mine. Gratefully other guests were able to help.
2. Despite written confirmation that "Louis" would ask the $100+/unit cleaner to leave the windows open after turning the apartment over - a covid precaution - I arrived to find all windows shut.
3. The sink in the bathroom didn't drain at all, so it was necessary to use the kitchen sink for facewashing and teeth brushing.
4. Worst of all, neither the window in the bedroom nor the living room had a functioning lock, and the apartment building was set up in such a way that anyone inside the building could access my unit - and others - through those windows. This is unsafe no matter what, but as a woman traveling alone it felt particularly dangerous.
5. Finally, as I was leaving I encountered the $100+/unit cleaning crew in hallways, and entering units, with no masks at all. In addition to being covid unsafe, I imagine this violates the Airbnb enhanced cleaning protocol that "Louis" says he ascribes to.
6. I say "Louis" because although he is supposedly the host, actually in ALL of my interactions, including reporting these issues, I never spoke with Louis, but rather with the management company he's hired, which provided sympathy but no help. I am still waiting for a response to my refund request, and give it 50/50 as to whether I'll ever hear back.
On the plus side, the unit was clean, well-stocked, and in a lovely neighborhood. Still, these positives were, for me, vastly outweighed by the many negatives.
Fellow travelers, I would avoid this place!