After a 9 hour road trip my family and I arrived at an apartment absolutely reeking of cannabis, old stale cigarette smoke, grimy and dirty floors.
We were shocked and extremely disappointed at the state of the apartment.
We immediately contacted the host (Servimax) about the condition of the space, as in check in instructions that explicitly stated no smoking, or a fine of $500.
They were apologetic and offered us free parking for the weekend for our inconvenience. We asked for them to send someone to come and clean the unit and do something about the smell because it was unbearable.
The next day, at about 2pm, a cleaner and manager, Nick, arrived. She swept and mopped, changing the dark water twice…
They provided Febreeze spray and some scented Airwick diffusers.
All of the windows are on the same side of the apartment which only 2 out of the 4 opened, as one could not be opened, and the other window in the 2nd bedroom was missing a screen. The windows opened at ground level to an alley (giving one the feeling that they are in a basement apartment), so we didn’t feel comfortable leaving it open for fear of rodents, insects, or any other unwanted house guests entering our space during our stay.
We did love how spacious the unit was, and appreciated the washer and dryer. We do want to note though, the pictures on the site did not reflect the unit. In the first bedroom, there is no chaise by the window, next to the bed. The kitchen as well was different from the pics on the site, cabinets were all white instead of the black/white combo, the fridge was not located with the backdrop of the dining room behind it, the hood above the stove was different, the bar stools and counters were not the same layout. It simply was not the same kitchen as advertised.
Loved the area, it was completely safe and family friendly ❤ Mont Royal was closed off for pedestrians and had lots of amaaazing restaurants and entertainment in the streets!
As a fellow super host, we were expecting the same service as we provide. Unfortunately, we were very disappointed.