The photos and reviews of this AirBNB looked amazing, however upon arrival things were less than stellar. The carpets in our room were dirty with dust/dirt and stains. The oven is broken with the screen between the door not properly attached and looking very unsafe. And most importantly, the AC did not work and the temperature of the Unit hovered between 26.5-30 C for the duration of our stay.
We messaged the hosts and they were excellent with communication, they sent 2 people out who steam cleaned the carpet and attempted to fix the AC while we were there. They told us it would take about 15 minutes for the AC to be reset, but after we went out for dinner and came back it still did not work. Our room hovered between 29-30 degrees overnight and was incredibly humid.
The hosts told us that they had messaged the building admin regarding our issue but could not give us a time for a fix. We planned on staying for nearly a week but were happy to be able to get out after less than 24 hours.
The location and communication from the team were both good, but the conditions of the Airbnb are not acceptable for a stay during the Summer. The fact that the hosts are not upfront with the conditions of the unit, especially re: AC during the hottest weeks of the year is unacceptable.
Very disappointing experience.