Unfortunately we never experienced this airbnb. We were coming from the United States and took the required covid tests to cross the border. Our results did not come back in time to go to Montreal. I communicated this to the host who refused even a partial refund. Then, as if this wasn’t upsetting already, we received an automated message asking us if we needed more towels or toilet paper and requested we give them a 5-star review. I am a long standing customer with airbnb and never experienced such impersonal and disappointing service.