We booked the apartment because it had very good reviews, but we were disappointed to find that there were maintenance issues and also some areas were not clean. Because it's a basement, the bedroom outside wall is up against the earth of the front garden, and it felt damp and unaired. Genevieve is a nice person and her communication was good, but for whatever reason the condition of the apartment was not up to scratch on this occasion, so we moved on to somewhere warm, dry, clean and well-maintained.