Amelle was just the greatest hostess! This was my first AirBNB experience and it was better than I could have imagined. Amelle was welcoming within minutes of requesting the reservation. She took the time to ask about our itinerary and answer any questions I had. She really went above and beyond in helping us make our way around (including letting me send her pictures of parking signs since I don't speak French and wasn't positive what they said!) and was available to us even when we arrived late at night and were a bit lost. We parked on the street the first night and she went above and beyond by giving me a wake up call and text to make sure I moved it before the parking meters kicked in! Unfortunately our paths didn't cross in person but I felt very comfortable communicating with her. She responded so quickly to texts before and during our stay. And to top it off? My daughter left her Nintendo DS behind by accident (we were pretty sure we must have left it at the apartment) and Amelle went specifically to look for it for us. She found it and is getting it mailed to us - she really has gone above and beyond in making the entire experience positive for us! The apartment itself was perfect for us and our four kids...we had plenty of room and having an apartment to ourselves was just so comfortable (I took one of the best naps ever on the couch). The location was AWESOME...it is literally a one minute walk to the Metro and is above a fabulous coffee shop. Our two oldest kids loved the vanilla lattes while our two youngest enjoyed hot chocolates. They looked forward to it each morning as a special treat. The apartment has great shopping and restaurants within just a few minutes of walking and a bakery that was to die for. I would stay "with" Amelle again in heartbeat! Our kids are begging us to make a Montreal trip an April school vacation tradition so hopefully we will be back :)