Room was supposed to be ready for 3pm, arrived at 4:30 and it still wasn’t ready. My assigned red key was taken by someone else.
That person was in my assigned room. I walked into the apartment common area and there was clothing hangers all over the floor and the room door was open. Some lady was in my assigned room. Obviously terrible miscommunication between other guest, me and host. They must’ve given both people the same room & door code. That’s the only way this could’ve happened.
After 30 minutes of waiting around, trying to get this sorted out, they offered me a different room. The door code they provided did not work for me when I attempted it. The place also did not look like the photos. I called customer service right away to have this booking cancelled as this entire situation was totally unacceptable as I’m coming from another province needing a place to stay. I was late to the wedding event I had to go to because of this issue. The place also reeked of cigarette smoke since the moment I walked in, so disgusting.
I’m really upset about this booking and it was an awful first Airbnb experience. I will never stay here, and do not recommend anyone else to either. Just absolutely terrible.