We had very nice stay in this airbnb. Sonder has a pretty good customer service in terms of responding to customer calls pr messages on time. However the only thing I do not like about it since it did not allow us to have late check out. The original check out time is 11am, but our train got delayed 3 hours so we asked to have late check out at 12.30 (only 1.30 hours), and we were willing to pay for the late check out. However, even tho we applied for it the evening before, yet we still were not get approved for it. We ended up having to pay 50$ for luggage storage at another place that is about 20mins walking from the airbnb. Not great experience at all! If you might have early check in or late check out, I might not recommend this place because they put the late check out request option but they will never approve it.