After a pleasant stay (the facility was excellent), we had a problem after leaving. One friend left a shopping bag with brand new items on a shelf in the closet. She called a few hours later to report it. A report was made but she had to call back three times the next day. In desperation, she asked a friend who lived in Montreal to make a trip to 1470 Mackay. At that point the management sent someone to the apartment (33 hours after our departure, 27 hours after the report) and of course the bag was missing. She lost several hundred dollars’worth of clothing. We fault Sonder, the building management, with not checking the room immediately and not returning calls.