My girlfriend and I arrived in the afternoon. Ian had left the keys in the mailbox, and the guest staying in the other room took them by mistake. The keys we received were for a single size bed with no windows in the room; nothing like what was described in the posting. I called Ian and asked him to sort out the situation. We left for the day and upon returning late at night the situation was still unresolved. We spent a night in the single bed (where else were we to go) and I sent Ian a message that he needed to fix the situation by the morning. His response was to keep us in the single room until the other guest had checked out. Ian didn't seem to care that we did not get the room we were paying for, nor did he seem to understand that a couple wouldn't be comfortable sleeping in a single size bed. He seemed more interested in the problem going away than getting involved.
We immediately called AirBNB, telling them we were leaving and we wanted to cancel. Instead of being able to enjoy our week-long vacation I was on the phone with a different customer service rep every day trying to get them to refund my money. After four days they finally managed to cancel the reservation, but they only offered half our money back. I tried to have the matter escalated, but after not hearing from them for a day they had closed the case. The matter is still unresolved.