After my original host canceled my reservation the day before I was to be in Montreal on the Canada day long weekend for a wedding, I was frantically trying to find another place for me, my husband and 6 week old daughter. Ana responded quickly to my inquiry and all other questions before and during our stay. she was very flexible with check in and out times. The loft was exactly as advertised and spotless, quiet, comfortable and extremely convenient. What a unique space and a great stay!