I really liked Helene's personal touch. She was making sure the room was clean when I checked in, gave me laundry soap, just a really nice lady. The room itself is nice - a little warm, but the temperature while I was in Montreal was unseasonable warm. Helene apologized that the AC wasn't working. The unit is shared with 3 others, but they were all mature, like myself. The unit is very quiet, and this is always appreciated.