For our stay, we communicated with Linda. I am not sure who Ellana is as we never spoke to her. Linda was friendly & responsive when I messaged her! However, my main issue was that we had to message her about our stay and she never initiated conversation/giving of info herself. If I hadn't messaged her asking about how to access the listing, we would never have figured out check-in. Luckily I did message her & we happened to run into another guest staying in the same building with the same check in procedure and figured it out together. We also had to message Linda for the checkout policy. I appreciate that she let us check in an hour earlier at no charge and the free indoor parking. The parking garage is tiny so come with a small car or plan not to drive much. The area is walkable and close to much to do and food. The apartment itself is quiet and clean, but very small. I will argue that it fits 3 people at most. Overall, we did really enjoy our stay!