Our stay got off to a rocky start. We were a group of 13. I liked the location and the proximity to main attractions with free parking to boot. But the negatives here outweigh the positives.
The accomodation is split into three different rooms. Two lofts on the ground floor are fairly large with one kitchen/bathroom set each. They are almost mirror images of of another. And the third room is a small room with only one pullout bed in the basement.
The two "mirror image" lofts were entirely different experiences for us. The lofts are separated by two adjoining doors.
During our check in we entered through one loft without access to the other loft. The loft we were in was hot, it was hotter inside then it was outside. The AC was not working, it was actually blowing warm air. I immediately texted Alexandere and to his credit he called me right away to help resolve the issue.
He guided me to the other loft; I had to exit the building and enter through a different entry door to then unlock the adjoining door for the two lofts from the other side. We then tried to troubleshoot the AC but were unable to fix it.
The issues with the faulty AC loft didn't end there. When we opened the pullout sofa in that room we noticed there were hair balls underneath it. Then we grabbed bedsheets from the laundered pile and low and behold…hair ball in one of the folded sheets. We later noticed there were used Q-Tips on the floor by the mattresses. At this point we gave up on that room and just kept out luggage there.
Since the other loft was in pristine condition- add to the fact that the AC was working! We all immediately moved into that loft.
We were so exhausted that day that we just wanted to rest, so we just decided to sleep in the clean, cool loft even though we were crammed for sleeping space.
We were scheduled to stay another day but we opted not to stay and left that night because we didn’t want to sleep another night in the crammed room.
The AC issue could be an unexpected happenstance; but ultimately the host must take responsibility even in that case. What exacerbated the issue with the bad loft was the lack of cleanliness.