Cynthia is a very kind and responsive host. She is quick to try to sort things out. The unit itself is very clean and well stocked with essentials. The location is great for Old Montreal- close to restaurants, and an easy 10min walk to the metro/ 15 minutes to the gare central. Note that it is close to a pub- so you may hear people on the street at night on the weekend until 1 or 2am, but otherwise it is a pretty quiet location in the heart of Old Montreal.
We had a unique experience in that construction on the main level right below our unit started on our second morning at 6:30am. This issue caused us to pack up early, and shorten our visit because the construction was going to be ongoing that week. Cynthia advised us that she had not been informed of the construction but she was prompt in speaking to the building manager to find out how long it would be going on for, and was very kind in refunding us some of our time there, due to the inconvenience. We were lucky that we could be flexible and pack up early and hadn't booked a whole week, otherwise we would have been in a much stickier situation.