This location is in a well-sought after area...
The listing itself is dim, street level, lacks security (no screen/secure locks on windows; no exterior locks that worked while there, only deadbolt to actual unit) and should not be described as sparkling clean.
Erol and Jay manage over 30+ properties so the correspondence wasn't as efficient when we were in actual need.
Once we arrived we were met with several roaches in the kitchen, a obviously stained sofa, and stains on the bed linens. We immediately contacted the host for an exterminator and clean linens but didn't receive a response for several hours. Once contacted by host an appointment for an exterminator was scheduled for the following day. That night I couldn't sleep and kept waking up to itchy bites on my body. I assumed it was a mosquito in the room, took some Benadryl and went back to sleep. The next day we found a bug crawling on the sheets where I was laying. We killed the bug and as we smashed it on a napkin, we found bright red blood. I can only assume this to be the source of these itchy bug bites. We notified the host to also treat for bed bugs.
We were advised to be away from the unit that day between 12-5 to allow for extermination. Once we returned to the unit we discovered a powdered substance, believed to be borax, around the baseboards of the unit. Unfortunately this included our luggage. All of the furniture was over turned, the bed broken down, stove and refrigerator pulled to the center of the kitchen floor (revealing several dead roaches), and our bed linens piled in the leaky bath tub. While we were appreciative that it appeared the exterminator did a thorough job, we were disappointed that the cleaning process hadn't begun and we couldn't properly get cleaned and dressed for our event that evening. Once we returned from the event we were immediately met with ROACHES. We killed the few lingering ones in hopes that would be the end. When we went to go to bed as I went to lay down I noticed another bed bug walking along the crease of the pillow. We immediately contacted AirBnB in hopes of finding a safe and clean place to stay. Thank you to the customer service received with AirBnB because with their patience and understanding they soothed what was becoming a nightmare. We were able to find other lodging and enjoy the remainder of our trip.
WE. HAVE. VIDEO!!!