It was a very challenging process dealing with the host and co-host. I do not normally leave bad reviews and I have used Airbnb for several years.
Firstly, the check-in time is 4pm, but we were informed 24 hours prior to arrival that the place will not be ready nor cleaned until 8pm. We were proposed to either wait until 20h to have cleaning staff to clean it or to clean it ourselves.
Secondly, even after we have waited until 20h to check in, the cleaning was subpar. There was still garbage left in the bins from the previous people who stayed. It raised doubts in our minds regarding the rigour of the cleaning that was done in haste given the already delayed check-in.
Thirdly, the co-host had agreed to waive the cleaning fee of $55 in the conversation, but when followed up on, failed to truly waive the fee and continued to ignore enquiry regarding the waiver. This continued to the last day of check out.
It is truly an unfortunate experience.