The 6 ladies that stayed in this Penthouse was very pleased. The place was immaculate in terms of cleanliness and extremely modern. I had a wonderful experience leading up to the stay and the team responding to messages were very prompt. Unfortunately, I was told that I would be informed the night before our last day on whether or not we were approved for our late check-out request. No such follow-up was done and after sending 2 messages to the Sonder team, there was still no response. As I was afraid of a penalty, we had no choice but abide by the original 11AM check-out time. Everything else was great... just wish the team was consistent in terms of responsiveness before and during the stay.