Nathalie was very friendly, welcoming, thoughtful and generous. It was easy to reach her if we had any queries during our stay. The apartment looked just as it does in the photographs and description. It is a quiet, safe and comfortable apartment in a residential neighbourhood. There were buses nearby to get to the heart of Montreal and the subway was about a 15 minute walk away. The apartment isn't air conditioned but there was a good fan to keep the air circulating. You'll have a nice stay here!