This was a lovely, clean and centrally located apartment that we liked. The only downside was that the apartment, ironically, is not built for Montreal cold weather.
The door lock wasn't adequate and froze in the cold weather, leaving the doors to fling open during the snow storm multiple times through our the day and night. This was scary as initially we thought we were robbed, and discovered instead our suitcases full of snow and the room freezing. Thankfully our electronics and valuables were undamaged in this. Throughout the night we could hear our upstairs neighbors drag their furniture in front of the door to block the doors from opening frequently.
The heating was unable to work effectively due to the cold weather and left us chilly due to these two factors and the snow blown in the apartment.
The pipes froze in the shower and bathroom, but not the kitchen, so we were unable to shower.
There was no soap or detergent for cleaning and hygiene.
When we expressed our concerns around these issues, we heard back quickly that they were aware of this. We appreciated their fast response but were a little disappointed that we spent a night battling freezing snowy winds and snow in our suitcases in the apartment for issues that were known about (and our neighbors experiencing this too) with no offer of rectification.
A nice apartment otherwise but perhaps better in summer!