We enjoyed the stay and there were lots of fresh linens available. Netflix and internet were easy to set up and there was a nice speaker system we were able to plug our phones into to play music. The space was beautiful and the location was 5 minutes walking distance to Chinatown, a couple minutes from a Metro station (Square Victoria), and 10-15 minutes walking distance to shopping on St. Catherine. We didn't meet Kim, but Salah checked us in and was very quick and flexible when answering our questions etc.