The communication was 10/10. My flight was delayed and he was very sympathetic and kept track on my flight so he was aware of this and when to expect me. He outlined everything clearly and made it clear how things work. The location of the apartment was great and in walking distance to so many places. He also had a Montreal and Quebec City guide book for inspiration which was a great feature to the room. The bed was so comfortable and the Wifi in the room was really fast. All the rooms we're presented well and clean. The bathroom was so spacious and has a really powerful shower and is complete with bath.