Great location and amazing space - within walking distance (like short walking distance!) of Gay Village, Old Port and shopping on Sainte-Catherine. Would absolutely stay here again.
We did run into a couple problems:
- My friends (in another unit) had some issues checking in - it took a few hours to verify her ID via email but thankfully they waited in our room during this time, otherwise would have been waiting on the street
- our AC was broken the entire weekend; Sonder tried to fix it once, failed and didn’t try again. They brought some fans and luckily the temp outside never went above 25c but with 6ppl staying in there it got pretty stuffy at times.
- We requested late check-out and despite having all the issues with check-in and the AC, they would not offer us free checkout so we left with a sour taste in our mouth.
Another note: there are no full walls in the place, so if you snore or like extra privacy, you may have to plan accordingly. The loft is fully open and the two bedrooms are only separated by a partial wall.
It would also be nice if they had a locker system for bag storage since there is no receptionist.