Overall a good experience. The location was convenient and close to the train station. There was a few bumps. The mailbox where our keys were at was broken and there was no keys inside. There was another group that was dealing with the same no keys in their mailbox situation. We had to wait for the cleaner with the master key and was later told that our keys was in a different units mailbox. The issue was resolved quickly as Carli and her team replies very quickly. The unit itself was brand new and clean but our bedsheets was dirty. I sent photos to the team and Carli put me to another unit right away. They are very responsive. Thought the unit I was upgraded to had a little mix up as it was booked for someone else. But again, the team was quick to action and resolved it ASAP! Other than that the unit was very comfortable and homey! Definitely recommend if you’re finding something worth the value 👍.