Kim was out of town when we arrived in Montreal - and we were provided a phone number for another man who would be helping us. We arrived earlier than check in and were advised that we could meet the gentlemen at the home at 2.45pm as the place needed to be cleaned and made ready for our arrival. This was perfectly fine and we entertained ourselves for a good 4 hours leading up to this. Waiting at the place at 2.45pm, no one showed up - i rang the man and was advised over the phone how i could get in to the house. Once inside no cleaning had been done, old linen was still on the beds, towels in the bathroom and a note from the previous guest on the kitchen table. I was told by the man that he was 30 mins away. He did not arrive until 6.00pm that night after numerous phone calls - wasting an entire afternoon of our short stay in Montreal.
He came and cleaned the place while we attempted to shower and settle in. Whilst he was lovely and apologised - he told me that as he works during the day he could not come earlier to make sure the place was ready. While I understand this, when you are paying a daily rate to stay in a place - you expect to be able to turn up, be provided with the accommodation advertised, and to have access to the loft.

The place is really lovely and clean - however the air con does not work very well at all and this is something that would need to be addressed - especially in the summer months - as the loft is on the 8th floor and gets very warm!! - the washer and dryer were also not functioning upon our arrival.

For the cheap price and great location, this place is great - i just hope that the hosts work on their communication with future guests and stick to their check in times.