Alexandra was extremely helpful and communicative. The neighborhood is definitely in transition so be prepared if you're arriving in the evening. The apartment was spotless and as we came in the middle of a heat wave it was extra appreciated that Alexandra had come by to turn all the AC units on, so the apartment was a cool respite from the heat. I will note that although the apartment is smoke free, perhaps because the AC units were running there was a strong smell of smoke that may have been coming from other apartments. We have young kiddos who were quite sensitive to it and would have had to move if we were staying more than one night. Overall the apartment is as advertised!