While overall we had lovely stay, the apartment we rented and stayed at was NOT the same apartment we booked in advance. When I reached out to Sonder I thought the agent was a bit condescending, while there is a disclaimer on their website that the apartment accuracy may vary I didn't find it to be obvious and in best practices for customer service. We also had an issue with a blind that was never resolved, we were basically ghosted by our maintenance person. Rather than spend my vacation dealing with Sonder issues, I accepted our fate and ended up having a fine stay. however, I believe if members of Sonder's corporate team evaluated my experience they could immediately tweak a few small things to prevent dissatisfaction from future clients. Our apartment had so many skid marks on the walls and the baseboard, I was tempted to buy a Mr. Clean Magic Eraser to remove them myself but again chose to enjoy my vacation! All of the issues I had could be easily fixed and I hope they will be.