Tiziano was responsive and was on hand to let us in when we arrived on a late flight into Montreal. He was also very helpful about letting us leave our luggage in the apartment until late on the day of our departure. The apartment is excellent - centrally located, easy to walk to the Old Port and well connected to most areas that you'd want to go as a tourist. The apartment has personality - with some characterful traditional furniture and objects from South East Asia. Everything was clean, simple and straightforward. Recommended.