Communication is key when travelling to a new destination and Joseph did not disappoint. We knew exactly where to go and were welcomed the minute we arrived. Not only was he able to greet us but there were so many small things that helped make our stay enjoyable. From the parking...critical in Montreal, to a personalized note and refreshments in the fridge and fruit in the bowl; the sum of all the small things made this trip so stressfree and easy. We were able to use this place as a home base and spend much needed time with my daughter, who also lives in the Plateau, and her partner. We look forward to our next visit to our home away from home.