Sam was very unresponsive to any requests. To change the dates of the reservation took about three weeks total and required me to call the actual owner to get Sam to respond. He made multiple responses he would get back to me but never did. Requests for a late checkout never had a reply.
The balcony was covered in ice and soaked before arrival. Many parts of the apartment were exaggerated based on the pictures. Outside the pictures, the rest of the apartment was much lower quality.