NEVER USE SONDER - I've been using airbnb for a very long time.
This time however it was different, why do I say this? Well after I booked with them this time I realized I had booked a third party unit.
What's that right ? I felt the same after my phone light up with messages from some random number, I paid no attention to it until the day I was on the road for the trip. The third party app asks you for identification and a facial recognition software, I was taken back. so I Contacted airbnb to confirm if in fact they are affiliated and they checked out.
As hesitant as I was, considering I had already given my information to air bnb once. Against my better judgment I proceededto provide the info and had to download an entirely new app to access all this information (marketing/database building) which was not what I was looking forward to do on my vacation to Montreal.
Anyhow, when I first booked from Air bnb just like any other time I went through all the details prior to confirming my stay. One of things you get charged for is a CLEANING FEE.
Hold on to that point I will finish at the end, So when I checked in everything was new and seemed fine. However when I came to turn in for the night, and having had to drive a few 100 kms from Toronto i was looking forward to a clean bed.
To my surprise there was pubic and there was some spots on the sheets. I got rid of it all didn't want to make a big deal and went to bed.
The following day - I got in touch with sonder about the amenities. prior to booking it was advertised that there's a pool, hot tub, fitness room etc... fully loaded building.
The person after having go through a few bots and help menus confimred, infact they have all of these facilities and that they are open for immediate use.
So I asked what floor ? the came back to me after a few minutes, that the building is under construction and that it is unfortunately not open.
I was upset due to the pool being a considerable factor as to why I chose this unit, however again I let it go.
I would have probably left no review (I always go by the policy) " if you don't have anything good to say, don't say anything at all"
BUT the reason why I'm so upset after all that is, I get a bill for $89.50 and a photo of 2 mugs and 2 plates in the sink. I thought this was a joke !
I reached out to Sonder, and was met with a swift refusal of an concessions. After I told them about my Inconveniences, I was told that they cannot do anything and to seek the help of Air bnb since I had not made it an issue at that point in time when it occured - Suggesting I was being dishonest with my approach. (pawning me off - without taking any responsibility)
Apologies for the mouthful, but I figured this would help others when looking to visit Montreal in the immediate future. As Sonder false advertises, and does not have a stringent cleaning protocol when it matters most. Especially with everything that is going on at the moment, hygiene for a short term place has to be #1.