The hotel itself was nice and clean. All the in person staff were very kind and helpful, the building and room was modern and aesthetically pleasing, our troubles were with over the phone customer service and accuracy of the rooms photos. Various photos in the listing showed a beautiful view of Montreal which was the reason we chose this apartment, but when we arrived to our room we were directly faced across an office building. With other apartments diagonal of us and our bed was within a 10 meter view of our next door apartments bed. Our bed was against a huge one wall length mirror, giving us no privacy. When we called to see if we could be moved to another room that gave us more privacy they said there were no more available the same size as our apartment. We were told we could go view a smaller apartment with a better view and decide if we wanted to switch after seeing it. When we went to see the new apartment we decided we’d stay with our original and called back to let them know we would not be making the switch. When we told the lady over the phone this she said the previous person we spoke to had already made the switch and we were locked out of our room for nearly two hours, and told we’d have to pay a cleaning fee of $75. We were eventually able to stay at our original apartment after being on the phone (mostly on hold) for two and a half hours, we asked to speak with a higher up we were told we’d get a call in 24-48 hours and never received one.
Overall the actual apartment was very nice, and was in close proximity to many restaurants and stores. If it wasn’t for the unhelpful over the phone staff, and false advertising of the view we would have enjoyed our stay much more.