One of the more amazing Airbnb stays we’ve been at in Montreal. Awesome location and a lot of delicious food and nightlife around the area.
The communication was clear and there were quick responses, I think the communication via the app could be a bit better to have one dedicated customer representative in the chat per 30 minutes as it seems like the new representative that chats with you doesn’t sound like they get the full chat history which would help with the confusion. Or at least show the user that a certain ticket is already closed or acknowledged.
Overall, it was a pleasant stay and would most likely book via Sonder again.