The place was great, if we had an issue Francis got back to us ASAP,the door lock battery was dying and he came and replaced it without hesitation. We did have an issue with the fridge, was not cold enough and freezer was working to well:) He was ready to accommodate us to fix any of the above issues right away.The only issue I would say is the place could do with fans at night time in the Montreal muggy summer heat. Otherwise, nicely equipped with all appliances, linens, toiletries, utensils, and furniture that one needed. I would stay there again if I travel back to Montreal.