This company is incompetent and it ruined my trip.
I was super excited to stay in Griffintown to walk the canal and have my friends over who lived in the area and walk to the cute restaurants.
When I went to check in, the front desk informed me that they did not have a reservation under my name. They had me call the hotline where the lady on the phone told me they had lost connection with Airbnb and that they had no bookings available at this location for the week I was there. I was pretty devastated and stressed.
She then told me they were sorry but can accommodate me to a studio in Old Port saying it was there only option. She sent me the link and I was upset that it was much smaller, it didn’t have a kitchen, which was essential to me since I like to cook at home most meals and it didn’t have a washer dryer. She told me they would give me 25% off but I later found the same room for the same price she was offering it to me. So there was no discount, it just cost less because it was a downgrade.
I did some research and found places that were more comparable to my original booking (having a kitchen and washer dryer) and called back saying there were more options and better options available on Airbnb from the Sonder company but she said that was All they had?
Long story short, I moved again to the bigger space but they didn’t tell me the dryer wasn’t working at all for my whole trip. The place stunk of cigarettes and the towel rack broke off, and the area was super sketchy. They were impossible to get ahold of and unresponsive via text on Airbnb.
I’ve stayed at many Airbnb’s and never gave a bad review. They ruined my trip. 🥺