This was our first time using Airbnb and Helene was readily available to answer questions. Helene attended to every detail to make us feel welcome and comfortable at her sweetly decorated, clean, airy apartment. She met us at the agreed upon time, with a map open to help orient us in the city, and to give directions to the local grocery, bakeries, SAQ, and neighbourhood restaurants (which were reached easily on foot or by car). We felt very safe walking, and the neighbourhood was quiet at night. The apartment was very thoughtfully equipped. Having a lovely place to return to after a day of sightseeing, enhanced our experience in Montreal. We would not hesitate to stay with Helene again....if we are so lucky!