I have mixed feelings regarding my stay. At first the team was very responsive before check in, they process my booking change and confirmed my request for the early check in pretty fast so that's good because I chose this Sonder unit for my day 3~14 quarantine after my mandatory hotel stopover. The place is well equipped with everything I need to prepare my meals. It's very clean and the bed is comfortable, however during my stay there were a few disturbance, first they sent me a notice on May 4th to inform me there would be a water shutoff this week beginning May 6 10PM and May 7 6AM, but water only came back late May 7th afternoon and there was no hot water until May 8th noon, during this time I tried texting the host and sent message on Airbnb but no one respond, I had to ask my bf to call them since I don't have a local number yet.
On May 6th I received another email to inform me that the building windows are being washed on May 7.
On May 10th another email inform me of some quick work that will need to take place on the balcony so they'll need to have balcony access.
The Sonder team eventually replied to my messages on airbnb and had refunded CAD 150 after my complain but I feel they could've communicated better on the issues.
There's a restaurant on the ground floor and plays loud music in the evening and sometimes I could hear music from other units through the vent.
Wifi connection is very good, chrome cast is easy to connect. Overall it's a nice place to stay if there was no water issue or work to be done.