We noticed the fridge wasn't working on the second day. They were able to replace it on the same day.
The toilet broke twice during my stay, they fixed it twice, and it broke again the day before I left. Julio promised to close the apartment temporarily so that they could repair it before renting it out to someone else. Lastly, the apartment right next to mine was undergoing renovations, which was very bothersome since I was looking forward to having a quiet time in Montreal. I wish I knew this before I booked the apartment.
As a result of all the things I've talked about, sadly, I did not feel completely at peace during my stay.
I would say Julio and his team responded quickly to complaints and tried their best to find solutions which I appreciate.