The floors weren't cleaned when we got in. After taking a few steps barefoot, our feet were pitch black from the dust. The sheet covers also were not thoroughly cleaned and had signs of lint from the previous tenant. The most noticeable part was the floors though. I don't think the cleaning fee is justified as it clearly wasn't thoroughly cleaned. During Covid I would've expected it to be top priority.
Communication wasn't great.
We left our keys in the room and Yan told us there would be someone there in 10-15 mins to help us get back in. However, this was delayed with no communication in between and we ended up waiting an hour. After messaging the host, someone different from the phone answered, so there was confusion with that too.