We usually like to use AirBnB because you have a personal touch as opposed as hotels. This property was managed by a company, so since the beginning I requested an early check in since I was travelling with a 5 and a2 years old. It said that a request was sent to the owner. Then the booking was approved....thinking that my early check in was part of that approval. I got a call from the property management company and it seemed they were not aware of the early check in...I spent time on the phone late at night (night before travelling) and he said that the earliest was 1-2pm...so I was like OK. Once in Montreal I received a message saying that sorry but it was going to be at 4 (imagine my trip with tired kids...) finally we got there, apartment pretty nice, great location....but..super hot...only one mini split (too small for the size of the apartment) in the living room...so I opened all the windows, etc. The AC was not working, didn't have hand soap and the description said that there were extra pillows and linens ( my friend was sleeping in the couch) but no-where to be found. The manager came and "fixed" the AC , brought the things missing...and we went out again. Came back at night to a very hot apartment, AC not working again...my friend had to sleep on a chair close to the window....my kids were not sleeping well....cause it was too hot!
What it was supposed to be a change of routine, relaxing trip was everything but. I didn't mind paying a high price (compared to other listings) because it seemed to be a pretty good deal...but there was so much hassle and discomfort that was not worth it.