disappointed in the responsiveness of the team despite phone calls to the “contact host” # provided and messages through A&B platform to address the shower drainage problem.
The apartment is beautiful and enjoyed our stay because of its great location. However, customer service requires much improvement.
The team is quick to provide the automated message on check-in/check-out info but that was it for follow-up despite the automated message stating: “please let us know if there is anything you need or can assist in anyway” .
Disappointed on this front.
I also reached out before my departure about early check-in, likewise with several attempts and no response. We thought better communication may result with the shower drainage issue that we found on our first night - but not so.
Thank you.