Bonnie is super quick to answer messages and provided very clear check-in instructions, as well as the names of parking garages within two minutes (walking) of the apartment. I travel a bit for work, and this felt a lot more like a hotel than an airbnb, partly because it was on the 19th floor, partly because of the set-up (same as a hotel), and partly because there weren't any personal touches. but the washer and dryer were clutch, and Bonnie had detergent there as well, which was super helpful.