We had a wonderful stay at the Emma. Amazing location - a real taste of plateau charm and only a short walk to the metro as well as fabulous shops and gorgeous Parc Lafontaine. The interior is exactly as pictured. The decor was very charming and the space was fully renovated and comfortable. The a/c was definitely appreciated! The beds were so comfortable and the bathroom and kitchen are both immaculate. So easy to access when we arrived extremely late due to a bus delay. We didn't have a single issue so didn't interact with the hosts but I felt confident they were available. We will return! Thank you!