The place was dirty and infested with ants. When we reported this (immediately). Your reply, "I thought we'd managed to get rid of them but it seems they're back again. Very best wishes, I bought ant traps, around $9, and sent you a picture. I told you that I cleaned for two hours the first night and 1 hour the next day. You reimbursed my cleaning. I specifically asked for redress on the ants, and the silverfish which I discovered on the fourth day, and have yet to mention, was another gross issue.
When we arrived, the cleaner was not present, but was clearly doing her personal laundry. Her bag and water bottle were on the stool and the dryer was going. Yet, the bed was made and all the towels were displayed on the bed. We came back two hours later and the only thing different was that her bag and water bottle were gone.
Tiziano reimbursed me for cleaning, which was a good recognition. But took no responsibility for the ants or parking other than apologizing. Had he sent the information that he sent upon our third day, we would not have received a ticket. Who saves for their one vacation a year to stay in an ant and silverfish infested place? We would like our money back!