Justin’s place was spacious, just as described (2 bed, 2 bath), clean, and the location was great. However, we had a difficult time entering the apartment when we first arrived. The keypad was out of batteries and the lockbox in the back that contained the key was broken. When we contacted Justin and his team, they were responsive, but their instructions were unclear and they didn’t have an immediate solution for us to enter the apartment. When asked if they could come replace the batteries in the keypad or provide us with another key, they couldn’t for some reason. We had to enter the main building via keypad and open a janitor’s closet (also via keypad) to find ONE KEY out of a basket full of keys. It took us 40 minutes to finally enter the apartment. For the whole weekend, no one came to fix the keypad, even though they said they would. Although the team was responsive, it seems they need a better management system, given that they are likely managing multiple Airbnb rentals.