My stay at Sonder in Montreal was a horrific, slow, constantly changing nightmare. Employees are demoralizing and impossible to communicate with. Amenities in the room were broken upon arrival- Sonder tried to blame my partner and I for the dishwasher and washing machine both being out of order and not immediately reported. They consistently lost my reservation, and would only point me in the direction of their own Sonder app, which because I booked on Airbnb would not work for me either. We spent New Years on the phone with Sonder at midnight as their only suggestion was for us to find a hotel and wait to receive a call this afternoon for a full refund. No such call has been made yet. Based on company reviews... this will be an uphill battle. Finally, it is worth noting that I purchased one room; Sonder changed my room, I obliged. When I arrived, the room was a third room entirely that was not pictured at all. Unacceptable behaviour for Airbnb to allow this company to operate within it. Hotels and typical Superhosts offer far better accommodations. STAY AWAY.