The place was as pictured but we had a disappointing experience communicating with the host. I wrote 3 times in the 24-hour period before our arrival (as I was asked to not contact her about this until closer to this date) to confirm if we could leave our bag earlier than the check-in time. There was no response until 2 hours before our arrival. I also did not receive responses to other questions I asked shortly after booking. Some responses lacked a polite tone. The check-in instructions on the booking confirmation (how to get in) were not accurate. Different instructions were sent through the App which caused difficulty getting into the place. We called for help 4 times. The host did not respond. She said she did not hear the calls. I sent a screenshot to confirm the calls. There was no response or apology. We had to drag our suitcase in the snow to a near by café to wait for help. Last, surfaces such as the light switches and doors, had brown stains and should have been wiped clean.