Absolutely horrible experience booking with Sonder. Will never book with them again and do not recommend anyone to !
I booked for a particular location at Montreal Downtown. While driving to Montreal, I casually checked my emails to see that my location had been ‘updated’ to a random location which was midtown, 20 mins away by car and in the middle of nowhere. I was also given NO explanation for the change. I immediately called them up only to be assisted by a very rude and casual rep, who simply said there was some water leak at my original location and if I wasnt happy with the new one, I should simply cancel and look for another place !!
All this when I was 30 mins away from Montreal !!
I asked him for a refund and to get me set up to a similar location as I was paying for the location more than anything else. He was of no assistance. Didnt even try !
I then hung up and called back to be assisted by another representative who atleast made me alternate reservations but this time messed with my check out dates. She put my check out date a day earlier than my original and I had to go over the whole process of getting on a call once again. Not to mention their wait times are absurd. Cant get through to anyone before 40mins atleast !
HORRIBLE EXPERIENCE.