We unfortunately found ourselves in a situation where our airbnb was completely uninhabitable, but our host was not willing to provide a refund. On the evening of our arrival, we soon discovered that the bathtub faucets were in such disrepair that the water could not turn off after use. As the tub filled up quicky with water from the broken faucet and a bad drain, we had to use kitchen pots to bail water out of the tub for 40 min until the host arrived. Although Zaki was immediately reachable by phone, we were unable to communicate our issue due to the language barrier. After hanging up to write to Zaki on the airbnb app, he said he would come to the apartment in 20 minutes. He did arrive until 40 minutes later.
He arrived and managed to turn the faucet off by jamming and twisting the shower head toggle and tap at the same time. Clearly, he knew the faucets were broken before but did not bother to fix it. Further, it seemed that he had broken the faucet even more in the process of turning the water off. So at this point the hot water knob no longer worked and water could only come out of the bottom spout, and not the shower head. Then, Zaki tried to tell us that this was due to "city work" when clearly, anyone could look at the shower and tell that it was in bad shape to begin with. He then suggested we could shower by using the KITCHEN POTS to catch water and pour over ourselves. We told him that we were leaving and he agreed to refund us the rest of the trip (2 nights). Later, when Zaki had left, he messaged to tell us that he would only refund us $200 even though we paid $108 per night plus $100 in service fees and cleaning fees. We ended up wasting the entirety of our first day and half in Montreal dealing with the bathtub situation and filing a complaint with airbnb customer service. Luckily, they were extremely helpful and got us the full refund.
Another thing to note is that the apartment was not clean. There is a strong odour that is noticeable as soon as you walk in. The coffee maker easy used by the previous guest and was left dirty.