Check-in : We had told her we would be there between 17h and 18h and at 17h05 someone buzzed us in, we had to wait for her to arrive since she wasn't at her apartment.
Welcoming: It was fine but bare minimum explanations. No towels available. We had to ask a roommate/sister? where there were and she looked lost.
Security: Room did lock but it wriggled. The heater was torn off its hinges in the room.
Room: She gave us a small ventilator on the 2nd night only. Lots of outside noise and light.
Overall, if you need a place to sleep, it does the job but not a good value for money.