The room I was provided with was having drilling and brick breaking work a few inches from my window and that took place every day for 4 days starting at 7 am and ending at 4pm, making it impossible to rest or conduct my work during the day. When brought to their attention, Sonders took 3 days to respond and after seeing pictures of the proximity of the work, elected to send ear plugs and a small noise cancellation device suitable for meditation but not for the situation. After seeing this, I fought the feeling of being dismissed snd once again reached out to try and explain the situation, however the answer was plainly that there was a disclaimer that some noise could be heard due to construction and that this was what they were prepared to do… A jack hammer and industrial drill less than a foot from your head is hardly ‘some noise that could be heard’, especially when the noise is uninterrupted for 8 hrs and makes the booking quite misleading. The construction in itself may not be something that Sonders can control but the speed of their response, their customer service, their empathy and the care they show their renters are in their control and on this trip, they were are all seriously lacking