Before arrival, Erol and Jay were very helpful and responsive. Based on some past comments and google reviews, I had some concerns about cleanliness. I was assured that they had take over many apartment suites there, had a complete change of cleaning staff, renovated, installed everything new, proper sanitization plan, etc… and hygiene will no longer be a problem. And if there is any issue, they are reachable at all times.
Well guess what? I arrived yesterday, the building and elevator reeks sewage smell. The apartment is dim, definitely not as bright as the pictures shown. I had a quick walk through and immediately found a dirty bath towel, two dead cockroaches and a sticky kitchen counter. My husband called them twice and left a voice message. I emailed them via Airbnb and their own booking platform. I waited for an hour and they did not call back.
In the meantime, I was in touch with Airbnb, explained to them about the hygiene issue and sent them pictures as proof. They cancelled my reservation and provided a full refund to me.
Thank goodness my husband was able to find a clean, very decent hotel for us to stay nearby. But that is not the stress and experience you want to encounter in a trip! So do yourself a favor, don’t ever stay here. They can pay me and I won’t ever stay in this filthy place. What I find mind boggling is that 24 hours have passed, and I haven’t heard a peep from Erol and Jay! All they care is keep your reservation and take your money pre-arrival. When there’s actual problem arise, they disappear on the face of the Earth!!!! Completely unacceptable!!!