This is an apartment in downtown Montreal that we genuinely enjoyed. We could easily walk to city locations and the metro was not far away, making all parts of the city easily accessible. It is a 2nd-floor apartment and the views are not great but we didn't spend time in the apartment anyway. There was no noise from neighbors. There was airconditioning. We did not have a need to contact them while in their apartment but all responses prior to our trip were answered timely. I'd definitely recommend them and this apartment for your travels to Montreal assuming you have no mobility issues.