Melissa, Brian and Berish were all very welcoming and were absolutely delightful to communicate with. I stayed for 7 days for business. They were wonderful in dealing with all my needs. I only have one issue and that was out of their immediate control - the lack of insulation in the walls. I was on the second floor and the sound coming from the unit next to mine (there's is a locked door in the living room that connects the units) felt like it was in my unit. So I was well aware of the activities when the connected unit had guests, i.e. watching TV, another set of guests partying until 2:30am (which I did report and it was dealt with), being woken up at 6am by a crying baby. It was like being in the Hitchcock thriller Rear Window but instead of seeing the activities of the residents I was hearing them :) - as if they were in the next room. The plumbing in my unit was also an issue --From the bedroom, at all hours of the night, I could hear the water running through the pipes from the unit above me everytime the toilet flushed or the shower was running. I'm talking loud. Like my ear was next to the pipe. To the hosts' credit they really did their best to accomodate me and offered to move me to a penthouse unit - even offered to move my stuff for me as I was busy with business and not in the unit during the days. I opted to stay in the unit as it was so close to the end of my stay. I would recommend this place but ask for a penthouse unit until they can sort the insulation issue.