Turgay responded promptly to my reservation and questions when I booked. He also called the day I planned to check in. We were travelling and experienced a long traffic delay so it took us longer to get there than we expected. He was extremely accommodating when we finally arrived. I was a bit confused in finding the entry (you need to buzz to get the door opened for you). Turgay helped us get the car parked and gave us a map of the city and highlighted areas to visit. Super nice guy and very knowledgeable, it was really great experience.