I should have taken the previous reviews seriously. The check-in was a terrible experience. After 5 hours flight from Vancouver and many more hours of delay and drive, we opened the door to a horrific scene: excrements all over toilet bowl, dirty bed sheets thrown in bath tub, and carpet in serious need of vaccum cleaning and dirty dishes all over kitchen. I texted both the owner and airbnb customer service with photos. After waiting for a full hour, we decided to clean up the place, including the shit stuck on the toilet seat, the sheets etc, in order to be able to use the washroom and sleep. Finally the owner contacted us after 2 hours, around 9 pm and asked us to move to his/her other rental apartment, 10 blocks away.
The owner apologized and said it has not happened before, but the previous reviews say differently. We eventually agreed one night refund, and I explicitly asked for 25% of total payment, since we had booked for forur nights. It would come to more than $300. He agreed and we packed and walked to the new place around 10pm, totally exhausted and in desperate need to sleep. The next morning we were asked to pack again and go back so we walked 10 blocks with suitcases back again.
The apartment was decently clean, with minimum possible equipment. There is not even an iron to iron our cloths, with the cheapest and most uncomfortable mattress. We ended up sleeping on the floor. The bed sheets were old and worn out as well.
Location is great though. We followed all the instructions before check out, including taking the garbage out.
The day after I got the refund which was only $202. I texted the owner again and they said one night refund doesn't include the cleaning fee, service fee, tax, etc. Not only he didn't try a bit to address my concern, but he was so rude in his reply and accusing me of exploiting him and threatened me taking back the refund if I keep bugging him 🤬
Well, short of long story, we decided to stop the communication with them and instead making sure it doesn't happen to anybody else, and ended up with this lengthy review.
I wish I could post the photos I took after check-in, but unfortunately I can't.