When we were ready to check in, Sam was extremely responsive via cellphone and quick to answer any questions we had about the loft and the building's amenities. The loft was exactly as described in its listing & stayed true to the photographs. My boyfriend & I thoroughly enjoyed staying in this spotless & stylish place, and would gladly do so again in the future. The location is amazing & close to all major Montréal attractions. My only complaint would be that we were looking forward to making use of the hot tub, failing to realize that it is only open during the summer months. Overall, great place with lovely hosts, making for a thoroughly enjoyable holiday. Would highly recommend staying with Kim & Sam!