We had excellent communication from William and Susan right from the get go! Even before we booked with them, they very promptly responded to our messages. They offered us a lot of extra help when we first arrived, they let us park our car earlier on the day we arrived as well and we received a warm goodbye when we left the next day. The apartment is Beautiful, homey, very clean, and we walked into a lot of extras that we were not expecting… Food and drinks in the fridge, food in the freezer, complementary goodies on the dining room table with a welcoming note from William and Susan... and more. All-in-all, we had a wonderful stay and are looking forward to staying in this apartment again!