This review is for the property managers, not the house. A few days before we were supposed to check in, I contacted the host about a death in my family, resulting in us needing to reschedule the trip. when I asked if we could preserve the amount we paid and use it a different weekend, the host not only didn't acknowledge my loss that I shared, but also rudely refused to work with us, despite having nearly a dozen airbnbs around the city.
in addition to not working with me to reschedule, they also repeatedly sent automated messages about the trip and the stay, which felt incredible distasteful and inconsiderate.
the complete lack of empathy displayed by these "hosts" is really disappointing. having property managers like this on the platform really takes away from what airbnb is supposed to be. I wouldn't recommend this place to anybody.