The worst airbnb experience I’ve meet.
1. First, because of the lock down of the Covid 19, we wanted to cancel 1 night stay, they refuse to provide any refund.
2. Second, the building code they provided was wrong, we waited outside for more than 20 mins to find someone in the building to open the door for us. And when we go out we found another 2 customers also been locked outside (a lot of the units in the building are belong to Sonder)
3. Thrid, late response, when we locked outside, I asked them though airbnb, no one replied, and very long waiting time when I called them.
4. Forth, the units is totally different with the one in the photos, it’s even shouldn’t be the same unit. I don’t know why they provide us a difference unit without any explains.
5. Fifth, as per description, this is a 2-bedroom condo, but one of the rooms doesn’t have the door, we have 2 couples here, there is no privacy for us in this situation. Sonder should state this clear on the listing!
6. Sixth, the wifi connection is very unstable, it keeps disconnecting every 2 mins. and when I messaged them the issue, they replied 2 hrs later at 12am said they will have a check.
A very bad experience and we only lived there 1 night although we paid 2-nights fees.