Hung was such a great host from beginning to end! I had so many questions about the city and he always relied immediately with so much information. He gave us some great recommendations. We were able to leave our bags since we arrived earlier then expected. There was an issue with the lockbox and he was on site within 10 minutes. Always answered the phone and was extremely helpful. The lock box was the only issue and it was so minor. The place was super clean, modern and had so many amenities. I would recommend it to anyone visiting Montreal!