I travelled to Canada in Feb 2022 excited to travel around a bit. I had 5 days booked in Montreal, however when I flew into Toronto the night before I would travel to Montreal I was chosen at random for a covid test (despite being triple vaccinated and having paid for a fit to fly PCR test that was negative) and was told I’d have to quarantine in the hotel till I got a negative result. This was supposed to be within 24 hours however due to a delay I the lab it turned into 5 days. Upon getting my test I notified the host. Then when I was told there would be a delay I let them know too and that I would need to cancel. No refund given, not even a partial one. No help, just a no to a situation that wasn’t my fault. Awful customer service, would not recommend staying with Sonder.