A well curated but ultimately disappointing place to stay in Montreal.
We had very high hopes for this apartment but in the end, it did not live up to expectations.
Below are some of the reasons why we would not recommend this place to other guests:
1. The TV is quite challenging to use and no instructions are provided. The sound cuts in and out and requires delicate handling and most channels appear to require subscription.
2. The kitchen is missing some critical utensils. For example: a frying pan, whisk, microwave containers, kettle, plug for the sink and water jug. The plug and kettle in particular should be considered mandatory.
3. The bathroom is very beautiful but the shower is over a large bathtub which requires some agility to get in and out of. Definitely not for someone with limited mobility. Also, the shower curtain does not go the whole way around the tub so water from the shower ends up sitting outside the tub... with no proper drainage. This is very challenging when you get in and out and definitely poses a slip hazard.
4. In addition, there is nowhere near the shower to rest shampoo, condition and soap when having a shower. So they end up in the tub with you.
5. While there are heaps of bed, there is only one bedroom. Two of the beds are in the open plan living area. Also, the beds in the living area have plastic sheets underneath the linen. Super uncomfortable.
6. Old Montreal is beautiful with cobbled stores and art galleries. Unfortunately, it also has a few hotels and nightclubs that seem to release a huge amount of drunk people every night between midnight and 3am. While this is not the responsibility of Nuage Stays... it certainly meant our group was unable to sleep until after 3am... every night during our 5 night stay.
Finally, I would like to add something about the company, Nuage Stays. Basically, I provided the above-mentioned feedback to the company so that it could improve the customer experience for future guests. In response, the company offered me a refund in exchange for a 5 star rating. I felt a little uncomfortable with this offer, but said I would consider it if I was refunded 50% of the fees charged to me. Not only did the company never get back to me despite promising to do so, they also indicated they had successfully made such offers to other guests.
In the end, it is your choice if you choose to stay with Nuage. I would certainly, however, run a sceptical eye over any 5 star rating reviews. As I mentioned, the apartment is beautifully set out. The amenities and ultimately, the way Nuage dealt with my feedback, however, would lead me to strongly recommend you consider alternate accommodation.