Great location. Clean apartment. Easy check-in and checkout.
Hosts were attentive about issues with heat control in the apartment.
They were quite inflexible in terms of check-in when we tried to check in early since we were arriving with a dog and couldn’t go anywhere before that. They offered us “early check in” by one hour for $30 extra.
That aside, the real issue I had with the hosts occurred when we tried to extend our stay by one night. Our apartment was already booked (understandably), so they sent me different options in the same building and I picked one and booked it … but then they altered the booking and doubled the price. When I immediately flagged this and said we couldn’t afford the new rate and asked them to cancel it on their end, they refused to do so and told me I had to cancel and I would be charged for the accommodations and only be refunded the cleaning fee. After multiple rounds of mediation through Airbnb, they said they would send a full refund, but I still haven’t received anything. So, just be warned not to try to rebook with them because they have some questionable / shady practices to make money off of their guests.