I had a bit of a freak out upon arrival at this apartment. It was raining, and gross out and I could not get the code to work on the building. We have been to Montreal before, but never Mile End, and I didn't quite know what to expect. The Mile End neighborhood is super cute, but this particular block is not. It's a bit gritty. The neighborhood is definitely up and coming, and I'm sure in 5 years, this will be a pretty block, but now it's just not. I really wanted to move to another neighborhood, but I didn't want to lose my $$. Melissa was kind and patient with me, as I must have appeared to be out of my mind after a long day of travel/in hysterics (kudos to her for that). In the end, the hosts were very reachable/responsive, and the apartment was clean and lovely. The roof deck was nice and the hot tub was a nice feature (although I had my doubts about the cleanliness of it). During our stay the neighborhood had a power outtage and the team was helpful and responsive about the status of getting our power back. We had a nice time, but next time I will book in the Plateau neighborhood.