The place is well located & beautiful — 5 star worthy but for some small issues. The WiFi was so weak it was unuseable. One TV could not connect to Netflix. When we arrived all the towels were in the dryer, while the exit instructions require guests to collect all used towels and garbage despite an expensive cleaning fee. We found the back door to the fire escape was unlocked and accessible to anyone. Finally, our flight was canceled and we were uncertain if we could make it, but was told there was no consideration nor flexibility for even a partial refund. While we understood the policies stated, we are living in unprecedented times and so much is out of our control. We would have considered rescheduling our trip but couldn’t because of this Airbnb reservation. Unfortunately because of this policy, the lack of even a token consideration, and given the price of the apartment, I would not recommend it. We paid way too much money for a 2 night stay.