I would really have to give zero stars for this experience. Unfortunately we had somebody entering our apartment with a duplicate key (we collected the keys from the letter box OUTSIDE without any code), robbing us of our valuable belongings. To make matters worse, we had to be moved to another apartment due to our apartment's pipes freezing over and not having any water, only to learn that the new apartment was not equipped to cope with freezing weather and our lounge, kitchen and bathroom areas never warmed up above 13 C! Overall, terrible.