Overall extremely disappointed with our stay. To start, we requested an early 2pm check-in almost 2 weeks in advance and were told we would have our answer the day before, or at the very least the day of & there would be a $25 fee should the request be approved. of al the Airbnbs I’ve stayed in & requested an early check-in for, this is the first to charge a fee & the outmost complicated. Fast forward to the day of our arrival, we messaged them several times asking if our request had been approved & were answered with the same generic message saying it was pending due to cleaning.
Travelling from out of town to attend a wedding rehearsal at 4pm, we desperately needed a place to change & get ready. The lack of communication/follow-up on their end was extremely frustrating & stressful as we ended up being quite late for the event. We arrived at the airbnb shortly after 3pm & attempted to enter with the keyless entry code provided without success. We then phoned the help line provided at the time of booking, who kept us on hold while they tried to contact the host. After sitting on the hallway floor for about 30minutes, and still on hold, the door finally opened. The reason we couldn’t get an early check in was due to cleaners needing time to finish up but it was clear that the cleaners were long gone when we arrived at 3.
As much as the place was beautiful & tidy, the floors were very dirty. The shower is not user friendly & quite cold as the glass door only covers half the length of the shower.
To summarize we had a terrible stay & will not be staying here again. Not worth the price.