This was a rare Air Bnb disaster for me. The property appeared to have good reviews. I arrived well after dark, tired from traveling. I had been given access instructions and a phone number. When I arrived, there was no key card for the apartment in the mailbox. I couldn’t get inside. I tried calling the host and left messages. No answer. I tried texting the host. No answer. I tried messaging the host thru air bnb. My messages came back undeliverable. So I was stranded after dark with an almost dead phone. I had no choice but to find a hotel and cancel the reservation. It ruined the beginning of my visit. I’m seeking a refund from air bnb.