I’d like to leave a commend for this listing without any bias. Just want let people know what may happen when choosing a renovation apartment.
The location is perfect, and very convenient to check in and check out. The owners Kyle & Erol are polite and patient, reply and solve promblems very quick at a large extent.
But we did have a unpleasant experience with this listing.
There are a copy from the message I sent to the owners. I stayed two nights and ask for a 50% refund beacause of the following reason, and I finally got less than that but I won’t waste time to negotiate any more.
1. The heating system was not working well. Cold in the room...(There’s a heater in the room and the owner gave us an additional one the next day, so the problem solved.)
2. The pillows were not clean, one of it even had hair on it. My husband felt disgusting so he had to slept with a hat on his head. (The owner said they ensure to clean them before we come, actually, I believe that. But the hair is not ours... the owner said it may came from the cleaner...FINE!)
3. The MOST TERRIBLE problem is, the bath water was cold, you’ve known that. The first day we have to attend wedding so I took a bath with the nearly cold water, my husband had to wash hair with the sink water as he always uses hot water for shower, much hotter than me, that’s why only I chose to tolerant the cold bath in SUCH COLD DAY!
4. The second stay was the same. The heater was good enough, thanks. But bath water colder. And it was snowing and chilly outside. We had to drive almost 8 hours back to Toronto without enjoying a warm bath to clean ourselves before leaving! (the owner said somebody had came to check, but nothing changed. The second night when we went back the room, I tested the water it was still cold. I thought maybe the next morning it would work. But NO! I don‘t believe the plumber had ever came to repair. At least nobody ever test if it worked well then)