The location is central but probably the worst corner in the area for the homeless population. Towels or not washed and on the floor of the closet when we arrived. No new towels were there but they brought them within an hour. The dishwasher had not been emptied and the pillows were stained. They were good at apologizing for all of that but didn’t do anything else. Also, three items of clothing that I threw in the washing machine were ruined as the straps all broke!