Worst Check-in experience EVER! The place was great with a very nice location... But they made my arriving horrible and ruined my entire weekend!!
1- On a Friday afternoon, 30 min before my check-in, they sent me a message to say that the person who's supposed to check-out today decided to extend his staying, accidentally the calendar dates opened to him and now he's technically permitted to stay ! They proposed to me 2 options: Cancel the reservation or Book another place with them... No choice i booked a second place...
2- 40 min away from the first place, Not even satisfied with the listing because i was looking for something with a balcony, Rooftop and a Hot tub but no choice and no time to be picky i was tired from my trip ..For the second place they sent me a code to open a key box where normally i should find the keys for the place! Then surpriiise.. NO keys inside! I called the host... NO answers so then i had to call the agency reception directly... They could do nothing for this booking... So 2 options again a 3rd one or cancellation.
3-I went to a 3rd place 30 min away from the 2nd one, waiting a long time for the instructions and how to get in, without even knowing how this apartment looks like, spending a lot of time and money on taxi drivers from place to place.. i was very scared to be disappointed a 3rd time and very tired ..But miraculously this time was the one!
The check-in was supposed to be at 3 pm but it happened 5 hours later. I went to MTL for a business trip and what happened ruined my Friday meetings. This could happen to anyone... The place was amazing and nothing to say about it... But i will think it twice before booking with Le Qube again :)