Communication was great with Bastien and he was very attentive with our needs. Self check in was easy and the apt was clean, bright and airy. The only con was the very firm bed - way too hard to be comfortable. The couch was very comfortable though. Wi Fi was great. There were about four TV channels in French and two (usually) in English, but reception was hit or miss. All in all, we had a nice stay and the apt was described accurately.