Philippe was very friendly and gave easy to understand instructions. The house was very clean and comfortable and had everything we needed. The only issue we had with the house itself was that the kitchen sink would not work. We were assuming it was a battery operated faucet. As we were only there for the night, it wasn't a huge deal for us. The location, for us, didn't make us feel terribly comfortable. We had been there earlier in the day for lunch. Not knowing much about Montreal, we booked this particular place based on how nicely the pictures inside the condo were. We did not know the area was so rundown and I didn't feel terribly safe walking around on the street outside. We had been approached by a homeless person earlier in the day who seemed a little unstable. Parking was also a little tough if you don't speak French. We looked up the signage online to make sure we were in a good sppt. Although there were pretty clear instructions where to park, there weren't spaces left.