Louis and his team were very responsive and helpful. They helped to fix a repair in the loft right away and were flexible with check out. The loft itself was clean, large and beautiful. Truly it was an amazing place to spend the holidays with friends and our children! This is a must-stay accommodation for families visiting Montreal. Our only feedback to the hosts would be to provide additional dishwasher soap and toilet paper. With six guests, 3 dishwasher pods and 3 rolls of toilet paper for 5 days was not sufficient.