The apartment and location were both amazing! The check in process was easy with very clear instructions and Louis was quick to answer any questions. He was also in constant communication with me to check in on my stay and make sure I had everything I needed. I texted in the morning to notify him that there were no towels and when I returned from work that same day there were towels at the door for me. He also gave me the option of leaving my luggage in the apartment after checkout which although was not needed as I was leaving early in the morning, the offer was greatly appreciated as that has been a hassle for me in the past! Overall an easy 10/10 stay and I will be booking with Louis and Den Stays again!