Kim was very responsive and flexible. She allowed us to drop off our bags, and even check in early. The apartment was clean and warm for the cold March months. The apartment is very close to Mont Royal and L'Oratoire. It is a bit further from the downtown and other attractions if you are walking, but there are good bus options very close by!
The apartment is older, but well furnished, and the small kitchen has basic amenities. Just a note that the walls are a bit thin, so you can hear noise from the other apartments at night if you are a light sleeper!