Communication was a major problem, it should have been a red flag when it took days for her to respond to questions before our arrival and when she changed our accommodations on arrival day from a 3 bedroom to a two bedroom in a space below what we had booked. When we arrived at location we used the code given on the lock on the door. Turns out it was a secondary lock which caused us to be locked out. We found lock box with keys after the fact and when we couldn’t get in we spent 3 hours trying to contact her to resolve the problem. By then it was 10pm and we had to get Airbnb involved. They couldn’t get a hold of her either so we had to make other arrangements which, if we didn’t have friends in town, could have been a huge issue. Very disappointed! Thankfully, Airbnb had it “host cancelled” and refunded the whole amount plus a coupon. Lesson learned, if host isn’t a quick responder cancel and book somewhere else!