Go else where. We were less than an hour late ( due to travel and flight delays out of our control) for check in and in turn the hots did not answer the buzz in for the building because it was past 10pm. After trying different codes and the buzzer for over half an hour we then decided to find a neighbour to let us into the building and someone finally did. We thought our troubles were over, we were wrong. When we got to the apartment door there was a lock box with clear instructions that we recieved over message but the code given did not work. The lock box was clearly broke and the door handle itself looked broken too. After 45 minutes of sitting on the cold hallway floor, waiting for a response from the host , trying the code to obtain the key , we gave up and had to pay and find accomodation elsewhere. The host was made aware of the broken lockbox and checked the next day and agreed it was broken and apologized and told us to try and get refund.
We did try for a refun and the Air bnb customer service agreed with us and also notified us the host is now only allowing us half of the refund because we tried to check in after 10pm.!!!
This is ridiculous we arrived at the propertly latest 10:30/10:45pm. As a host you should be accessible and reachable for issues like this and not just go to bed at 10pm sharp and stop answering your phone especially if you never heard back from your guests leading up to check in. Also the place looked less than desirable anyways but i couldnt tell you what the apartment looked like inside as we never got to stay there but yet are still paying.