Firstly, it's worth noting that once we entered the building and got to our floor, we noticed lockboxes on every door. So we realized that Kasbastays owns all of the units within the building.
Once we entered the loft there was a smell of cigarettes that didn't lift for the 6 nights that we stayed there. The floor felt very unclean(gritty feeling), and it was noticed when cleaning our feet in the showers. The host seems to provide a very minimal service compared to what I'm used to getting when an individual owns the unit and is airbnbing it out independently. We requested an additional towel and they said that they would not be able to provide it but we could wash the towels in the washing machine. We found no detergent and they said they said their cleaning team would replenish them, but they didn't follow up with us on this. Luckily we brought a few of our own.
The internet and television services worked perfectly.