Overall, our experience was fine but it was not a great start. Upon arrival, the apartment smelled like someone has been smoking in there and smothered the smell with air freshener. Then, we came to find only 2 glasses to use- one was a glass with lipstick marks on it, the other was a chipped mug with hair in it. There was also hair throughout the apartment. This was very disappointing and unsettling. They were quick with responding to our concerns and bringing us more glasses. From then, they were available immediately if we had any other issues. The place itself is in a great location and has a full functioning kitchen. Not sure we'd stay again due to cleanliness. Would recommend they get a different cleaning crew or have them change the way they do things. All units in this building are Airbnb's and should be better maintained.