The apartment was beautiful! Exactly like the pictures - clean, modern, airy. I got quick responses back from Sandra and although I didn't meet her, it was easy to get the keys and any answers to questions I had. My husband and I were there for his conference and we hosted a couple get-togethers there in which everyone oooh and aaaahed at the place. The location was perfect. It's a 5 minute walk to the conference center and restaurants and cafes are all around you. We really enjoyed our time in Montreal and would definitely stay in this loft again.