A few hours before check in, Sonder reached out to let us know that our apartment wouldn't be available as the previous residents broke the bed frame. No one was able to explain to us how that makes an entire apartment unavailable for 3 days, but they were insistent that it wasn't an option (we offered to just keep the mattress on the floor)
The reason this isn't a 1 star review is that Sonder employees did put in a lot of effort to relocate us to one of their other properties. However, given the last minute nature, availability was limited and the quality/location of the replacement apartments was not nearly as good as our original booking.