We did message the day we booked stating if we could check in earlier because we were flying in early in the morning. The check in was at 4pm and she did mention let us know the morning of and we did. We still waited and checked in after 4pm and the cleaner was rushing. Other then that the place was nice, big balcony space it would be nice for the summer. The 2 bedrooms were comfortable and bathroom is spacious. The sofa is uncomfortable and the controller is not working well. Make sure you use your phone as the controller it is the best option.