Unfortunately we were very disappointed with our stay at LeQube since we had numerous issues from the moment we checked in. One of the main reasons why we specifically chose this apartment was because the photos showed a balcony with a seating area and since we were traveling from the US during Covid times and needed to quarantine for the first 14 days of our trip, it was very important to us to have an access to an outside area.
When we arrived there were no balconies in the apartment like the photos indicated. We asked management about it and were told that the room next door to us (which was locked) had the balcony, even though the photos on Airbnb had clearly showed that our apartment had balcony. In addition closet door in our place was completely broken so it was very difficult to use. As a compensation we were offered to have access to that extra room next door in order to get to the balcony and have more closet space, which we were very grateful for but we had to wait for 4 days for someone to open in between the two places without having access to any outside area in the meantime. We appreciated the effort but at that point there were just sooo many things that kept happening it was a bit late.
Another reason for why we choose the place is because the description said it had high speed internet and with both me and my husband working remotely that was a very important factor for both us. The internet was extremely slow and did not work in many places of the apartment, even “throwing us off it” from time to time and with no internet connection appearing on many occasions. It was suggested to us to try another wifi which was a bit better but ultimately extremely slow and inefficient. Throughout our stay we constantly had internet issues with both the wifi and the TV and every night if we wanted to watch Netflix we had to try between 6-15 times (yes we counted!) before it would work due to “connection issues”.
Not to mention, the place really wasn’t very clean when we got there and when we inquired about how to get someone to clean or even just borrow a vacuum to do it ourselves we got no replies from management. The pillows in the sofa were just disgusting and there were constantly feathers coming out from them which spread all over the place with nothing but a small broom to clean it up. There was soot in the windows and dust and hair from under the sofa and bed which looked like it hadn’t been cleaned in a while and when we lifted up the bed mattress we noticed that there were wrappings from a sanitary napkin under it!!!
The description also said that we would have access to both a washer and a dryer which we depended on since we were staying there for one month. When we went to do our laundry after a couple of weeks the washing machine wasn’t working so we had to bring all our laundry to a laundromat. In addition the bathroom sink was almost clogged from the beginning of our arrival, or at least the water took extremely long to go down the drain each time we let the water run for more then few seconds. During our second week the water in the shower was ice cold and no hot water working for a day or two.
On top of everything else we got locked out of the place on two occasions because of an issue with the electric lock on the doors. The first time it happen we had to wait outside for maybe half an hour in the evening for management to get a guy there to open the doors without anyone ever offering to make up for it or some sort of compensation.
One Sunday some workers started doing yard work in the courtyard using super loud high pressure water to clean the floor between 7-8 am in the morning. Another Sunday there was a massive party in the courtyard right in front of our bedroom which lasted for few hours with 20-30 people, nobody wearing a mask, during Covid times when maximum gatherings were restricted to two families. The neighbours above us were noisy and moving furniture many nights in a row, when we first arrived, long over midnight and the list just goes on and on.
With all that being said, I would still like to say that all the staff we came across in person was very friendly and helpful. Afterwards we were told that there had been some management changes and a person had gotten fired while we were there, so maybe this was just a “bad time” for them so shortly after reopening with Covid. I had conveyed many of these issues during our stay there and since we were quite disappointed with the fact that no one ever checked in with us, offered any compensation or an official apology for everything we went through until I reached out the last time with a list of everything that had occurred in order for them to improve some of these issues for their future guests.
To end on a more positive note the location is excellent and they have a great rooftop with a hot tup which is very nice. And after I spoke with the new manager he apologised and offered some compensation.