I'm torn about this place. The pros: it was a nice apartment, well-managed, clean, and in a good location. I enjoyed the first week of my planned one month stay. However, unfortunately there was a family medical emergency which forced me to return home in a rush with three weeks left. The next couple weeks were very difficult for my family and myself. My brother was hospitalized from an accident and he eventually passed away at the hospital. During this time, I reached out to Julio to explain the circumstances and ask if he could make any accommodations in terms of perhaps a partial refund or credit but he completely ignored my messages. Worse, he messaged me about the check out time towards the end of the reservation period even though I hadn't been there in weeks, and he still disregarded my previous messages in the same thread. When I reminded him that I had already left and to please see my message above, I still received no reply. I can understand if it's not feasible to provide a partial refund given the refund policy but I am deeply disappointed that my messages asking for help were ignored. I would have appreciated at least a simple reply saying no. I think this was very unprofessional and rude and therefore I am afraid I have to give a 2-star rating for my overall stay.