Helene was communicative, kind and very responsive. The apartment was charming and clean, but lacking a few things to make it truly comfortable. It was pretty snowy/slushy in Montreal during our visit, & the tiny interior mat inside the door (the size of a placemat) & lack of boot tray made the floors a mess and wet without anywhere to leave our boots. There were no closets, no drawers, no coat rack, no where to hang or store clothing, and since there was only one surface in the entire apartment to leave anything (the one bedside table) everything had to be kept in our luggage. Staying for more than one night was frustrating. We couldn't unpack and relax - there was nowhere to put anything. The shower lacked a surface for soap/shampoo etc. The kitchen had the bare minimum of essentials with a lonely coffee maker sitting on the counter (no coffee provided). Considering the stains and marks on the wall, the $80 cleaning fee seems pretty steep. $30 at Dollarama would've helped immensely.