Charles really came through for me and my wife. We were already staying at another AirBnb in Montreal (which ended up being, well, not as advertised...) when we decided to change places, and book his apartment. He responded almost immediately to our request, and provided clear check-in instructions. He even greeted us at the apartment, and stocked the fridge with a few simple, but much-appreciated items. The place was clean, quiet, and really comfortable. Great neighborhood too -- some of the best diners and Poutine in Montreal can be found right around the corner.