Charles was very easy to contact and came outside right away to show us where to park. Bonus he also speaks French! The location is perfect, it is walking distance to Ontario St. that has tons of restaurants and shops. Inside the apartment was so clean and it has everything you need. We didn't think we would need a dryer but ended up having to use it so it was great to have that option. This was our first time using Airbnb so we are very satisfied with our stay and would definitely use Charles again in the future if we are headed to Montreal. To be honest the pictures don't do this apartment justice to show just how clean this place is. There is no way you will find a hotel or motel for this price and that is this clean. Sure there are some stairs to get to the apartment because it is on the top floor but it wasn't that bad. You will not be disappointed.