This was the absolute worst hospitality experience that I have ever had period! I would avoid these hosts at all cost. If I could give this a negative review it would be a -4 stars.
Here is a list of the issues I experienced:
1)	The place was advertised as 3 bed, 2 bedroom and a pull out. The pull out was broken. When I messaged the host to ask for some kind of resolution (there were three of us needing separate beds) their initial response was to ask for a 5 star review (I know doesn’t make sense right, I do have the chat history to prove it though). It only gets worse from there. They did not fix the issue resulting in me needing to rent a hotel for the night at an additional expense.
The following day they tried to tell me that this how the couch was supposed to work. I have the same couch at home, which I pointed out. Then they back peddled and started apologizing after I mentioned that I’d be happy to go through Airbnb for resolution. Since some of us did spend the night, they said that they can offer a partial refund.
I agreed and asked what their offer was. It took them another day or two to offer me a 50% refund. This seemed reasonable to be as not only was I not able to stay at the place, but also had to find alternative accommodation last minute, which was fairly difficult and rather expensive. Yest when they processed the refund it was for only about 30% of the cost. When I pointed out that this is not what we had agreed to, they then replied that it was 50% of the room fee, but not the other fees. I mean really?
2)	Then there is the place itself. It really is a s*&%-hole! The ceilings are like 7 feet high, I mean my basement has higher ceilings that this.
3)	All the furniture looks worn and has stains on it. There were no coffee pods for the Keurig machine (who uses Keurig still…), the fridge was completely empty, not even a bottle of water. There were no sheets or bedding for the pull-out couch. The walls had scuffs all over them. Just gross. Clearly not the pictures that we saw on the Airbnb posting.
4)	Lastly, the shower was kind go gross with hair left behind, the air vent was absolutely disgusting (it hadn’t been cleaned for years). And to top it all off there was barley any hot water in the morning.
These hosts, clearly do not care two bits about the experience of their guests, they are more concerned with squeezing every penny possible out of their places.
Do yourself a favour skip these hosts and the headaches that come with them.
M,