Joe was responsive for the most part, however, when we told him about our car suddenly getting towed & ticketed from parking right in front of the apartment, we did not appreciate the slightly rude reply we received from him. There are also A TON of rules which I do not think we made quite clear prior to booking this air BnB. We ended up needing to buy more toilet paper as well as garbage bags. However, the place is definitely how it looks in the pictures and the location is great. Everything is clean and neat.