Assumed that we knew the borders were closed and did not want to return our money after an 8 hour drive. They completely knew we were from L.I and still decided to be rude and scam a 19 year old out of money saying we shouldve known. Gave us less than 24 hours to accept their partial refund after going back and forth for days after they diddnt respond to my claim for 3 days. I never have had any issues with any host before and wanted to solve this in a well mannered way, but they did not share this idea of giving a decent human experience. Beautiful place (from the pictures) and horrible staff and communication (from personal experience).