Tiziano was very responsive and communicated well both prior to our arrival and during our stay (we had a problem with the washing machine and he was there in 30 minutes!). He was there to meet us when we arrived and we kept in touch via messaging and email. The apartment was beautiful and everything was as described. It should probably be noted in the listing, though, that the A/C is really only in the living/dining area. For us, a couple traveling alone, it was fine because we just ended up leaving the bedroom door(s) open, but that might be awkward for more than two people (unfortunately, when you close the bedroom doors, the A/C doesn't come in.) The location of the apartment also couldn't be better - just a five minute walk to the old town/port and the metro station, three minutes from many fine restaurants and a great bakery. Very quiet and peaceful!