As a super host I had some expectations, when I got in the house I felt cozy and hoped I will be very happy. I booked it from 29th April 2020 but only managed to arrive with luggage of 2 Uber XL along with my pet. I set my pet’s place and made the bed and went to sleep. My nightmare started next morning when I saw a mouse jumping in front of me. I flagged it to Denis right away. She asked me to use Whatsapp from’ day 1 which I now know is against airbnb policy.
She gave me mouse traps and 1 got into the trap, and I saw the 2nd one jumping in the house and I flagged it to her again, the 1st one later escaped as there was no one to take care of it. Denis asked me tie them in the garbage bags next time and later to get more traps as there weren’t sufficient for handling more. She offered to pay Uber and the traps expenses ( which now I am waiting on).
As mouse are omnivores I had to wake up every hour in the night to check up on my rabbit’s cage if the mouse were hurting her or to eat her food. And had to put the lights on which made it very had to get me any sleep.
On my third day I got 2 mouses on the trap and followed Denis instructions, do note that at that time the mouse were screaming as they were scared too and I was shaking as I have never encountered this in my life. As it was all happening very sudden and the mouse could still move I put them in the bag and put them in the garbage bin as per the instructions. I was never asked to take photos and I couldn’t think of that in the situation. But Denis used that against me. I was quite sad as I did exactly she asked me to.
So in total I saw 4 mouses. There is a hole in the bedroom closet where the mouse comes in and runs back.
Denis preemptively asked me that I can leave if I wanted and will give me a full refund.
I slept there in peace only on the 30th and the rest 2 nights were a nightmare but she still wanted me to pay her for 5 nights.
I believe that If it wasn’t for the mouse infestation I would have had a completely different experience. Apart from how the mouse situation and my refunding part Denis was very prompt in her Whatsapp and reply to me and give me instructions.
Lesson learnt :
A) never use Whatsapp for any communication with host
B) no matter what , step away from the duties that the host needs to take care off. Unless they request you maybe via the airbnb app.