Do not book this place unless you want to be stuck on the street upon your arrival with no one answering the phone. They said the automated message that was supposed to send the access code to get in the apartment “didn’t get sent” and they did not respond because they “have no one working evenings” even though on their website it says “always available by email or phone”. There is no one at the building so if there was an emergency you wouldn’t even be able to contact anyone or have anyone there to help you or even sanitize the place on a regular basis. When they finally responded the next morning after I already got a hotel, they did not even say the words sorry or take accountability at all. They were extremely unprofessional and rude but offered me a discount for one night however then demanded I tell them the amount I paid for my hotel and when I asked why they needed to know that they threatened to take back the discount and called me “difficult” and said “we’re the ones that are going to have to pay for the relocation so maybe if you didn’t get a hotel we would offer a better discount” so I guess they expected to sleep on the street. Finally that next morning they sent the code after saying “I thought you would’ve wanted to part ways” when I never said that so I had to beg them to send the code and when we left our hotel and got there it was THE WRONG CODE and we had to call and text a million times again and waited half an hour for answer and when they answered they said “oh sorry I was in the shower.” Also, when I searched for this listing I used the “Pool” filter and it was listed under places with a pool and the photo they use is very deceiving and they even call it a “rooftop pool” under the photo on the listing but when you get there it is a dirty, unmaintained jacuzzi, not a pool. Only good thing was the room, it was nice and clean but definitely not worth the price for the size of it and the horrible customer service. They did try to make amends after but offering me a bit of my money back (not all of it) and eventually apologized but when it was really too late.