The self-check-in process was easy and smooth. After the check-in, we noticed that the heating system was broken. We contacted Erol and Jay and after a few hours, they replied to provide a portable heating system the day after. We did not think it was an appropriate solution so we checked-out.
The apartment was dirty and different from the pictures posted on the ad online.
We got a partial refund through AirCover. A little disappointed with this experience.