Unfortunately, my family and I were not able to meet Julie during our stay. But Julie has a beautiful place with clean environment. All the utensils, sheets, etc are provided. However, the floors are very, very squeaky, and we were aware of this before we arrived. We were able to hear the neighbours running above us at night and in the morning. We hope we didn't disturb the neighbours below us during our stay. Also, the washer and dryer weren't in the house, they were in the basement as mentioned in the description. When we contacted Julie via airbnb message, we were not able to get a reply, so my suggestion is message her directly through her phone number she provides you with. We didn't really have a problem, so I didn't bother messaging again. Other than that, my family and I loved this place. The sofa bed is very comfortable, and as mentioned earlier, she had clean sheets for us to use. The place had great ventilation, and the air conditioning was a plus. My family and I slept very comfortably and it was a wonderful experience staying in Montreal.