Joe was professional from beginning to end. Upon booking, I received a message within the hour, welcoming me and letting me know there would be a follow-up message on the day of my check-in with all the information. I received a message the day of, well before check-in, with the information. I was a bit worried that the keypad would be hard to use; however, it was easy, making my check-in seamless. I also got a message the morning of check out. Overall the place presented well; however, if you are looking for a private balcony (which I was initially), there is not one. I did not end up minding because the overall location was superb, with a grocery store and pharmacy literally right around the corner. Be sure to try AI Dumplings, open until 4 am (only minutes away), and Tropical Paradise if you like Island Food :-) which is a 10-minute drive.