Susie provided perfect instructions for how to gain access to the apartment. We didn't have a chance to meet but she made arrangements with a friend should we have questions they were local and available. She was also available via email/text. The neighborhood was excellent, perfect location for quick trips (walking) into the city or even (biking) to several local parks including Mont Royal. The apartment itself is absolutely perfect, there were 3 children and 2 adults in our party and we were all comfortable.