booked another room as the hotel was such a nice space. I wanted to stay one more night. they were super responsive and allowed me to check into a new room right away (as the one I had was already booked for the extra night I wanted). very, very, very responsive when I had a noisy neighbor who wouldn't stop screaming over the phone for hours! very helpful people. was a great stay. I definitely recommend it if you're trying to be near downtown.