Vivian & Rocco have an assistant, Sandy, who is quick to respond to any questions or needs. Communication is excellent, and good reason for them to be considered superhosts. The description is accurate, with new stainless steel appliances, large TV with Netflix, and washer/dryer in unit. The location is very convenient, within chinatown, and a short walk to major subway or bus lines, and also a short distance from old port, place des arts, the convention center, and many other attractions.
A few small things could be better. There was some milk in the fridge, leftover from a prior guest, and rare stray popcorn in the rug, missed by the cleaners. A few touches may help it feel more like a home rather than a temporary residence. For example it needs a shower caddy. The curtains are not enough to cover the windows that fill the far end of the apartment, and an extra panel would help. A corkscrew and a bottle opener would be nice (I'm sure Sandy would have delivered these if asked). Laundry detergent was delivered in a re-purposed water bottle. The clock on the wall was still on daylight savings time.
Overall this is a very good value, with convenient location, all the essential needs, and a superhost.