We arrived nearly two hours after our check in time and the unit smelled like cigarettes and had not been cleaned yet. I called and messaged Nomade but no one answered for over 45 minutes. They finally called and said for whatever reason, the cleaners didn’t come. They gave us the options of 1) waiting for the cleaning to be finished several hours later before moving our stuff in or, 2) going to a place nearby for the night and then moving back to the original place the next day. We had just come from a camping trip and had tons of gear in and on a hitch on the car that we couldn’t leave and we would need to move said gear twice had we taken the second option, which we didn’t want to do. We ended up having them cancel the reservation and we had to find somewhere else to stay the day of.
I understand accidents happen and while I appreciate that Nomade tried to give us options, they didn’t work for us and we were left in a bind after not hearing from them for 45 minutes. We wasted much of the day sitting in the car trying to find somewhere else to stay that would allow a dog and wasn’t out of our price range. There wasn’t much available the same day and even the ones that were told us they couldn’t do checkin that day and we would need to wait until tomorrow so we ended up going over budget staying at a hotel. Based on the reviews Nomade has received it seems like this is not the norm but it’s a real bummer when it happens to you.