We had informed the Host of the delay in reaching the apartment well in advance. George didnt respond to the message and when we tried contacting him as we had difficulty to locate keys; there was absolutely no response. This led us to be stranded in the apartment building in the middle of the night. Literally spent 11:30pm to 3am just trying to get in touch with the Host. The Host was not even responsive to the AirBnB support when they tried reaching them. We had to look for another booking leading to waste of time , money and energy. Overall a VERY BAD experience which we will never be able to forget.