I really loved the unit upon I checking in. Check-in was automated and easy. Very easy to find and location is great and near almost everything you might need as a solo traveller.
Unfortunately my bedding / pillows weren’t replaced from the previous guests and a stench of body odour prevented me from sleeping peacefully. I immediately messaged the host on my first night but no response until 2 days later.
I understand this is a housekeeping problem but proper checks must be put in place to avoid this type of oversight. Definitely left a bad impression. On the second night I even succumbed to sleeping on the couch.
Housekeeping sometimes do mediocre work because they think they can save time or maybe they just lazy but ultimately this can ruin the reputation of any lodge.
After 2 nights, my complaints were addressed and the beddings and pillows were changed, and smelled fresh, I was happy but I was strangely asked why I only raised the issue after 2 nights but I infect sent a message to the host via the Airbnb app the moment I laid on the bed on day one but no one responded. Most things are automated but checking guests feedback is very important.
I also asked for a 1hr late checkout to take an important business call but my request was declined. I would think this would be a way to compensate for 2 nights of bad sleep but seem like business don’t just like to take accountability for things.
You know back in the days, if a restaurant messes your order, the manager offers you something for free as a way to say sorry etc. Mediocre services are sometimes the norm. This is just my experience in general these days.
1hr late checkout wouldn’t affect your business negatively . Check-in is after 5pm after all. Nothing is perfect but if you have a chance to make things better, do it. It’s called good customer service!