Horrible experience for my birthday. We felt like we were being stalked and harrassed the whole night even though we were being extremely respectful of the place. People from their team kept barging in the loft whenever they felt like it, without calling or advising us. They would just take the elevator and come in. Zero privacy.
They kept saying we were breaking the rules because of the guests that I had but their rules kept changing every day between the day I booked and the day of the event. First they said guests are allowed before 11pm, the contract says “guests have to leave before 11pm” then the day of the event when I picked up the keys the guy said it was allowed until 9pm. Then all of a sudden guests were not allowed, so I had to kick people out DURING the event. Their rules about music also kept changing from hour to hour. Their sound system was really low and bad so we went and got a speaker but then all of a sudden speakers were not allowed which was nowhere written. First the music had to be lowered after 11pm then all of a sudden no music allowed after 11pm. Keep in mind that they would COME UP the elevator and barge in the loft every time they had a comment to make which obviously ruined the event EVERY TIME. They kept calling us liars when we gave explanations and kept threatning us about calling the police when again we were being extremely respectful of the place. If you want to have a good time don’t book this place. The decor may look nice but the management isn’t. For the price you pay it is not worth it! On top of that they have the audacity to send me a $1500 bill to pay with the reason being the extra guests that came and left and the music. Don’t book this place!