Alex was always very responsive and proactive to communicate with us to understand what time we were arriving, how to deal with parking in the area, etc. The apartment's location is great and close to everything in Montreal, very walkable. The check in was pretty smooth with clean instructions.
Unfortunately the place was not as clean when we showed up, there was a lot of dust in the floor, the towels were all stuck in the dryer with hairs in it. Additionally, the microwave was missing the plate so you couldn't really use it and the stove's light was missing. There are no blinds in the bedrooms so expect sunlight throughout the day and no duvets.
Although, all these issues happened Alex was very responsive throughout and even offered to send cleaners on Saturday (however, we were only there for 2 nights). Alex also partially refunded me the cleaning fee, which I paid $50 and he refunded me $30.
Overall the place needs a bit of maintenance to ensure that it is up to guest expectation