Unfortunately when we stayed, it was very cold and the old building these units are in had a pipe freeze and break. Flooding the entire building, we had to evacuate and luckily got all our items out in time. Sonder was really great and provide rapid accommodations for us at a nearby location. No extra charge and paid for out transportation to the new place. Definitely glad to stay with a property management company like this when something like this happened. They were able to quickly and easily help us.