Sylvie was GREAT. We were going to be late - no problem! She lives downstairs and accommodated us without any problem. She reserved a parking spot for us. The suite is perfect, and Sylvie has thought of all the details. Yogurt in the fridge. Bathrobes like a great hotel. Fruit for a late night snack. She even lent my girlfriend a charger for her Blackberry (forgotten at home). I would recommend staying with Sylvia without reservation.