We had to can cel last minute, but had no issues with communication and they at least refunded the extended checkout we had paid for.
A little disappointing that they couldn’t offer a pack and play for the infant I was traveling with (most others do), particularly since from reviews this seems to be run like a more hands-off hotel type Airbnb. It’s something that should be kept on hand there, and goes a long way with customer satisfaction.
Otherwise satisfied with the service.