I gave this listing a 2-star review because of my experience interacting with the host.
Our booking coincided with an ice storm in Montréal which meant there was no power or heat at the listing. We arrived very late at night due to the storm. I contacted the host a number of hours before we arrived to see what we should do. We didn’t have anywhere else to go and I was unsure of Air BnB’s policies for these situations. The host replied that there was nothing they could do, but that the listing would still be accessible.
I also contacted Air BnB support. When they reached out to the host, the host told support staff that they had offered us a refund and to find us another place to stay. This was a blatant lie. I am not sure why they felt the need to lie.
Additionally, the host sent me two messages after our booking to ask me to leave them a 5-star review. I wish the host cared about us as guests and not just about our reviews.