My husband and I had booked this airbnb for a 2 night stay. We had informed the host (Julien) in advance that we won't be checking in around 4pm. Instead, we would reach montreal late in the night and would check in around 12 am.
Due to heavy snow in our province, we reached montreal around 2 am. When we tried to enter the building with the code (of main entrance) which Julien gave us, it didn't work at all. We tried to reach out the help centre, got no help at all. My husband and I stood there outside the building for several minutes in freezing cold. We tried to reach out to Julien, got no help at all.
Luckily, we saw a guy exiting the building. We requested him to help us after showing our booking/payment details. The guy let us inside the building. Then we tried to enter the elevator with the code that Julien gave us. Again, it didn't work at all. The same guy helped us again and led us upstairs through the staircase.
My husband and I had to drag our luggage from the parking area to the third floor using the staircase in the middle of the night in this freezing cold weather. We had to do the same drill while checking out as we didn't have any access to the elevator during our entire stay.
We do realize that we messaged our host at 2 am. There were very thin chances of the host replying back at this odd hour. But to our surprise, host didn't bother to reply at all during our 2-night stay at the airbnb. It is basic courtesy to check on the safety of your guests especially if they are not able to access your accommodation.
We faced tremendous inconvenience due to Julien and would not recommended it to anyone.