Great place to stay with many restaurants and metro within walking distance. The heating was having trouble working and the internal temperature wouldn’t go past 19/20 so we needed extra blankets. Front desk representative called the police on me and my guests for causing a commotion while I was attending to a medical emergency with paramedics because my friend was seriously injured. I then had to deal with 4 police officers who were told by the front desk rep to go inside our rental unit and forcibly kick out 3 people who were waiting for Ubers to go to the hospital in -35 degree weather. Absolutely unacceptable and dangerous behaviour on the front desk rep’s end. I’m giving 4 stars because everything else about Sonder was great, but I’m still recovering from how much of a nightmare that guy made my Saturday night.