I had the misfortune of booking one of Delphine's places as the Covid-19 pandemic was gaining steam. The purpose of my trip was to retrieve my daughter from Montreal and bring her back to the US, since her school had closed. Within less than a day of making my reservation, it was clear that the border would be closed by the reservation date, so we drove back and forth in a day to pick up our daughter. Delphine refused my refund request and I was charged full fee for the apartment even though it was clear that I could not possibly use it. There are plenty of great places to stay in Montreal, this is one host I won't be visiting.