FRAUD BY THE HOST (SONDER), DECEPTIVE POST REGARDING BEDROOMS & FECES IN THE HALLWAY AND ELEVATOR - WORST AIRBNB EXPERIENCE!!!
The Host's House Rules had a clearly stated 24 hour free of charge cancelation policy (I should note that after my booking, the host had removed this clause - I took a screen shot of both). Rule 2 stated the following:
“Guests can cancel free of charge within 24 hours of booking (please contact us to process the refund). You’ll be charged 50% of the booking price (minus the service fee) if you cancel more than seven days before arrival, and 100% of the total price if you cancel within seven days of arrival.”
I contacted the host to cancel within 2 hours of booking for a refund and they told me they can't do anything about it. Airbnb had a no cancellation policy, however any rational person reading the House Rules would believe they are able to cancel given the above clause. I did report this to Airbnb, which finally sided with me after 3 weeks of escalating the matter, however, at that point it was too late.
Sonder's Airbnb posting was also very misleading as it stated there were two bedrooms, but in fact, there was one room separated by a wall that was 3/4 high, meaning there was absolutely zero privacy (check pictures very closely).
There were also feces in the hallway and in the elevator.