We were unable to get in to the rental unit which was extremely difficult and led to a lot of stress.. We notified the host that we were arriving late, and instructions said that the unit would be unlocked. When we arrived, the unit was LOCKED. Because it was 1 am, we couldn’t contact the host, so it was a fatal error. We miraculously did run into a building employee who was nice but despite me showing the Airbnb listing/confirmation didn’t feel he could let us in . We specifically picked this location as it allowed dogs. We found a hotel that my kids and I slept in, but my husband slept in the car in the freezing cold with our dogs since we had no where else to go. The next day the host offered us a refund and let us into another unit that had been used and vacated to bring our dogs inside. When we later asked if we could stay the next night due to car trouble, Georges did offer us a free stay that night but not before we had booked an alternative.