We had a lovely experience over our weekend stay. The suite was cozy and warm just like described.
Giles responded quickly and even though we booked last minute he as very gracious and had things ready for the next day. He provided us with all the information needed and was also kind enough to follow up on our arrival.
My friend was not feeling well on check out day and Giles was considerate and helped us with providing late checkout option.
I would highly recommend this lovely suite for future travellers of Montreal.