Eva and Tommy are very kind and fairly quick to respond to your chats. I did however feel that the $100 cleaning fee was a waste I could tell there was no one in there to clean the unit in a while sheets were covered in hair, I had to change them myself not to mention there was a sort of must smell on the comforter blanket we slept under. the floor had alot of hair and dust in the corners built up. the washroom had film residue on the shower door and there was some left over mucous which I did mention to them on the door. Kitchen garbage was over flowing and not taken out. overall It was our money spent and we wanted to have the feeling the place was taken care of I did not feel that way, if there is no cleaning done then thier should not be a cleaning fee. I will add the area was lovely and convenient close to shops and resteraunts and Eva and Tommy are very friendly.