Windows were filthy and damaged (and the view of Mont Royal is what we came for.) I tried to clean them myself because the owner was busy cleaning the hair out of our bathtub, but there was paint and tape and years of blasted on dirt, so it still looked awful. Couch was filthy and damaged. Couch pillow was shredded and shedding its cover - owner took it away. Bathtub was dirty and damaged. He cleaned up the pubic hair, but the permanent stains still looked awful. Kitchen had no forks and looked dirty. Bedroom had a full size mattress in front of closet. We checked for bedbugs and banged our shins on rough edge of bed frame.
Door lock wouldn’t open. It was an hour from getting there at 5:30 to getting in the apartment at 6:30. Owner sprayed something and lock worked. We all entered the apartment and we were clearly dismayed to see the condition of the windows, the couch, the furniture, the bathroom, bedroom (there was a full-size mattress in front of the closet door) and the kitchen, which had no forks.
If the owner did not pick up on our dismay, he needs a lesson in body language. We were trying to be polite by accepting the offer of having someone come the next day and do a deep cleaning, but clearly we were not at all happy with the place. The owner told us it was his anniversary and he was sorry he couldn’t stay and do the cleaning then, but he had a reservation. So he left us with this filthy apartment. He has a partner, and when we called the host number, we got a call center, so clearly there are other people there. Also, they told us that they had a volume meter installed that would monitor the volume of our activities. I assume this was for people who come there to party, but still felt strange.
After host left and I cleaned windows, we decided to go to dinner and soon after decided to find an acceptable place to stay. I left host this message at 7:03: “Hi Errol. We are not satisfied with the condition of the apartment. We are out at dinner, but we are planning to go back and take our things and go to a hotel. This is an anniversary trip for us, and the place is subpar, as I’m sure you agree. Also Airbnb app isn’t working for messages.”
I did not hear back until morning. I requested a refund through Airbnb, but have not heard back from them either. So far, I have been refunded $26.43 of the $352 this place cost. Obviously, I’m very unhappy.