This is a great home. Clean, organized, and a very comfortable place to stay. My husband and I stayed with our two children (ages 4 and 10) and we had more than enough space. The house had everything we needed (nice space to hang out inside and out, comfortable beds, fully equipped kitchen, and easy to get to and from the top spots in Montreal by walking, metro, or Uber). We felt at home as soon as we arrived and we were warmly greeted and oriented to the home upon arrival. We didn't need to contact the host while we were there because we had everything we needed but I'm sure if we had needed something they would have been very responsive.