Although we booked Nag’s place, we did not end up staying there — but we are writing this review anyway to say that she was super supportive during a challenging time. She lost power after an ice storm, and was extremely accommodating, first offering to try to make our stay comfortable despite the circumstances, then fully understanding when we couldn’t stay at her place without power for medical reasons. She agreed to provide a full refund with no penalty, which smoothed the cancellation process with Airbnb. We would definitely recommend doing business with this host.