Check in was easy and quick as they had a lock box on the apartment door. When we arrived it smelled fresh and clean but very strong like chemical cleaner, we found the mop in a bucket in the closet and relocated it to the balcony which solved that problem. First night it was very cold , brought it to their attention, they provided a second mini heater which sort of helped the second night. The rest of our stay we were accommodated at another place they have. The second place was much better overall and very warm. The location was great as we walked everywhere from downtown to old Montreal. Very quick to respond when there were issues. Hosts were great overall. Would stay again.