I was very disappointed with the service. The host never responded to any questions or messages. I tried the app and the phone number provided. Host did not provide any check-in details and we were left without any form of communication or place to stay in the Montreal winter (it was below 0°C).
After contacting Air BnB, our booking was cancelled on the day I was supposed to check-in and left without any place to stay. I was given options to rebook for free, but the suggested locations were not in the downtown area where I had originally booked.
I lost over $500 because I had to rebook a place in comparable area (last minute) and had to pay extra for downtown parking.
The service overall was very ridiculous! I understand emergencies happen, but the host could have contacted us before we arrived in Montreal. I messaged 3 days before check-in and got no response. Would not recommend!