Unexpectedly, my family and I were unable to travel to Montreal because one of us became gravely I’ll at (literally) the last minute. We called Kayhan to inform him that it seemed unlikely that we would make the trip, also knowing we were way past the date for cancellation and a return of our deposit. Kayhan was incredibly understanding, and he was great communicate with. Given the circumstances, he contacted the AirBnB administrators and relayed our dilemma. He was able to allow us to return to his property for dates in the future at a discounted rate. We want to thank Kayhan for being sympathetic, and for going above-and-beyond to work with AirBnB for some kind of resolution. Although we didn’t get to stay at his place this time, given our highly positive interactions with Kayhan, we look forward to a stay in the future.