Arithra was a great communicator . He quickly sent us a new coffee maker when ours was not working. The apartment was clean , bright and well appointed. It was surprisingly quiet for being right in the heart of mile end . This was great location , with shopping and delicious food nearby. Roseline’s wine bar downstairs was warm , cozy and had a vast selection of wine and cocktails , and creative small plates / appetizers. I would stay here again next time we are in Montreal.