Our initial booking was swapped with another room days after our payment and confirmation. We were surprised to see you we are booked in an entirely different room, albeit We were put in a room that had the same layout and square footage, it was considerably different from the initial photos When we reserved a room. We weren’t given any heads up regarding this trench and were surprised upon arrival although Pierce explained the situation when called. Lack of toiletries were remedied with a quick phone call.