Booker beware, this ad is a listing front for Sonder as is designed to drive business to their platform.
After booking you will be asked to provide private information including a copy of your license and a mandatory face scan to a third party site outside of Airbnb. No where in the listing was this information provided aside from the slight hint of Somder in the title of the listing. A quick Google of Sonder will bring up countless bad reviews and talk of their shady practices.
If you do not consent to providing the info Somder demands, they will not provide you a refund through Airbnb and Hold your money hostage by not providing you with check in Information. I asked them to refund my reservation on the grounds that I did not consent to them having my information, but they refused and Airbnb would also not do anything about the situation.
Sonder is a company contributing to the loss of affordable housing in downtown cores as they buy up apartment buildings and turn them into AirBnb farms. In no
Sonder customer service is not good. Upon arrivals the code for our door did not work, and we spent nearly two hours waiting for assistance. The phone number provided did nothing, and I had to use text based chat while sitting in the hallway waiting for someone to fix the door.
In the end they placed me in another unit as this is essentially a hotel, and we had to check out the next day and check into a new room. This deeply impacted our stay as it interrupted or made us cancel planned activities. Sonder didn’t seem bothered by that.
The amenities are fine, and I tried to keep my review as fair ass possible. The mattress was hard as a rock mattress, and there showered was low power which I could get cheaper and better in an actual hotel. In the future I won’t be booking a Sonder, and Airbnb has decided to supporting them by valuing this host above user needs so hopefully this review actually stays up and can help someone else make an informed decision.