We had a nice stay in a lovely apartment for a quick getaway from NY. We reached out a couple of days before our stay to see if it was possible to make a change, due to an urgent event in our family. But the host (the company) did not respond until we were literally driving into Montreal ( a 5 hour drive). They really blew us off. This is off putting especially as they run a lot of the rentals in Montreal. I'd think twice about booking through them again. I don't feel this would happen if we'd been dealing directly with an owner. We've found this to be true renting everywhere from London to Texas.