Radmyla was very responsive when we couldn't find the key FOB for the building entrance. She gave us instructions to call a buzzer code. It worked every time, however, it was inconvenient as we were in and out with family. The toilet seat was broken however it was functional. Radmyla offered to send someone in to fix it, however, we declined as we were in and out. The kitchen light flickered all while it was on. Place was clean and met our needs for the night.