We arrived during major power outage in Montreal that impacted the keypad so we could not access the building and apartment. Justin was communicative during the process and after one hour, someone came with a key to let us in. We waited for a duplicate to be made after that. This process could have been smoother but the apartment is great. Wonderful location and photos clearly represent space. They should consider a better back up plan for check-in but in the end, we got in and really enjoyed our stay.