This was my first experience with Airbnb and it was awful, to say the least. It all started when I decided to take an Airbnb and not a hotel when my wife and I decided to go on a trip to Montreal for the labor day long weekend.
We had made a booking at Daniel’s place from 2nd Sep to 5th Sep and we reached Montreal, from Mississauga, at around midnight. The moment we entered the place, we realized that our trip had started off on a bad note. We found cockroaches in the apartment.
The next morning, when we took turns to take shower we realized that the bathtub was totally clogged. I let Daniel know immediately of the two issues and he told us that the cockroaches were a new thing since the adjacent building was being cleaned and the bathtub clog was most probably a result of the previous guests’ stay.
When we returned back to the apartment on the night of 3rd Sep, Daniel had to let us know that he could not fully resolve the bathroom clog issue and we had to ask Airbnb to give us an alternate option. Airbnb simply refunded the remaining days' amount and coupon of 90 dollars (after much deliberation) and charged us on a pro-rata basis. Airbnb expected us to make a new booking and then shift base. Effectively, they wanted us to shell out 700 dollars out of our own pocket for a decent stay.
I have given the two stars, because of Daniel himself. He was a very considerate person and definitely a superhost but the place is most definitely not a superplace.