The apartment was perfect for my need, which was to find a temporary place while I transitioned to my own place in Montréal. It was a convenient place to my work in downtown Montréal (#71 bus is 9o m away, and frequent at rush hour times). From this apartment I did conveniently walk to restaurants/bars on Notre-Dame too. The neighbourhood was safe, but not somewhere I would move to myself. The apartment was perfect for a single person. It was clean and had all things I needed (except a can opener, but I informed owners, and i think they will fix this :-).
The owner were friendly, communicative (responding when necessary), and very dependable -- what you are looking for! This was my 1st airBnB experience, and it was a very positive one.