The room was very clean and in the perfect location in the old port of Montreal. Exactly as advertised! My only complaint is regarding the check-in process - we requested early check-in a week prior and a rep from Sonder confirmed they will let us know the night prior (inconvenient but okay..), the night prior I sent a message to get an update as I didn’t receive anything and no reply. I didn’t get a response up until we got to the Airbnb half an hour before check-in and we couldn’t get in. I had to call them to get everything sorted. I think the only issue is that you lose the actual host-guest direct experience as this is a boutique hotel and you end up communicating with a different rep every time and there’s no one to go to directly.