We arrived at the location slightly early and were given instructions to call Sam, the property manager. Sam advised that the air conditioning was not working and the place we selected was too hot to stay in. He offered up another rental at an alternate location close by. Since we had already read a review that this had happened to another traveller, we contacted Airbnb who suggested we attempt to resolve with the host and they would monitor the conversation. Airbnb opened a case.
We agreed to check the new location offered(hosted by Sam not Merry). We found it to be very dirty. The unit has not been cleaned in a long time - the floor was dirty, there were dust bunnies on the outside of the kitchen cabinets and microwave, and the washer was full of mold, not to mention the dirt on either side of the unit. I could go on and on.
However we could not get a response back from Airbnb to know our options for canceling and getting our money back. Being in an unfamiliar City and unaware of our surroundings, we felt like we had no choice but to accept the rental. Had we had the option, we would have canceled.
That being said, the check was easy and luckily it was in a safe location. In fact, the location was very good. Merry proved to be responsive.
If the new location was to have a deep cleaning and a bit of maintenance, it would be a good place to stay.