Emilie was very prompt and accommodating - responding very quickly to all emails. Her brother was easily accessible during our stay since Emilie was oversees. He accommodated our staggered check-in nicely and was so helpful to my daughter who arrived much earlier than the rest of us. Plenty of room for the 6 of us. He gave her some great ideas of places to go since we had never been to Montreal. The kitchen was well stocked with everything you would need. The beautiful patio was a great retreat after walking all day. We loved just walking/eating in the neighborhood and the Metro was very close.