Read this before booking this property!
We were forced to leave this property and cancel our reservation due to numerous significant misrepresentations about this property. We attempted to contact the host and received no reply to our partial refund request. Even when we reached out to AirBnb support, he did not respond to them either. Thankfully Airbnb customer service issued us a partial refund due to the listing misrepresentations. Obviously, the host, although never responding to us felt our issues were justified and updated the listing after we departed. Fortunately, Airbnb keeps a record of the listing at the time the reservation is made so could see the misrepresentations and responded positively to our partial refund request.
That being said and looking at the listing today there are a multitude of reasons for not choosing this property. The listing continues to represent that ‘Guests will also enjoy a full-sized luxurious bathroom ‘. The bathroom fits one person and is extremely cramped. There is nothing ‘luxurious’ about this bathroom. That is in keeping with the condition of the penthouse overall. The unit is poorly maintained and is very worn with furniture full of stains. The host also still advertises ‘Each bedroom is dressed with fresh quality cotton sheets and luxurious duvets.’ The truth-The beds are not comfortable, and the linens are dingy and old and are inexpensive cotton/polyester sheets (we looked at the worn labels). Also don’t be fooled by the lobby reception photo. The lobby also had stained furniture and once you access the stairs which you must because there is no elevator, the staircase is in disrepair and is worn and dingy, and the carpets there stained too. The furniture on our floor landing (two chairs) was stained as well.
In keeping with the lack of attention to detail, the unit was delivered to us with a bar-b-que with no gas and the electronic ignition missing altogether. There was no laundry detergent (they did offer to bring us some) and only 2 water glasses. We found the rest broken in a bag in the closet.
In addition to all of this, if you are a tourist coming to visit Montreal, there is no reason you would want to stay in this neighborhood. We have spent summers the last 5 years in Montreal. Everything you want as a tourist is in Vieux Montreal, The Entertainment District, Downtown, Plateau and Westmount among other neighborhoods. There is nothing in this area that enhances a tourist’s experience. Montreal is known for its culinary excellence. There may be a few places to choose from, but the bulk of the restaurants you would want to eat at are in other neighborhoods. This area is extremely inconvenient to all these things. Additionally, none of Montreal’s recognized grocery store chains are walkable from this location. The metro is also inconvenient to this location.
We have never had to depart early from any property and never had to recommend against staying at a property we stayed at. But avoid this property and any others advertised by this host who simply ignored us and AirBnb when we attempted to contact him to address our problems.