The apartment is easily accessible, very cozy and even nicer in person, especially the beautiful rain shower and deep soaking tub. Although it was pretty cold out when we were there, the terraces are also a huge plus. We didn't meet Lysanne, but she checked in with us to make sure everything was okay, she was easy to contact if needed, and she left us a sweet note with maps and flowers celebrating our anniversary. The neighborhood was one of our favorites in Montreal, with a cool vibe and great restaurants, cafes and record/thrift shops within walking distance. Definitely recommend this gem!