We had problems. Unit not ready for 4pm. Jonathan still cleaning. After a 4 hour drive and being told we could likely get in for 3pm once there told no 4pm, at 4pm told 4:15. Couldn't get back to our car in garage, messaged, told "need fob", one/two word answers to most questions, VERY unclear details to get into the building, garage, use elevator, told 2 mins bring us fob, 15 mins waiting, we get our stuff he goes back up to clean. Spot cleaned clearly missed the 4" puddle of a clear sticky substance (KY texture) near the nightstand as you walk in the bedroom, we had to clean this up using toilet paper, and a wet wipe I had in my purse. NO paper towels, face hand cloths, kitchen cloths, we used a towel to dry hands, NO soap, no WIFI Sat AM, messaged & called, NO reply. 3pm still NO reply found the router reset it ourselves, got it working. Sunday still no reply Sunday late AM told sorry phone stolen. No other way to check on your guests? NOT clean, not enough supplies, Poor response.