My reservation was cancelled with 36 hours notice. The original listing was full of inconsistencies (1 bed vs 2, shared bathroom vs private), when I asked for clarification, I was then told they wouldn't be able to host me. I was told I'd get a full refund but the booking was never properly cancelled until after the stay would have happened. Because of this I kept getting stock messages from Dave as though I had stayed there which was incredibly stressful seeing as I had not received my refund yet and was being communicated with as though I had stayed there. I sent many messages to Dave whose communication back was very slow and unhelpful. Finally, after sending many messages and requesting a call, I received one from Dave's assistant who processed the refund. From my end, it felt like I was a number and not a person. I received an automatic review for a stay I never had. The whole ordeal was frustrating and my trip to Montreal was cancelled. I received my refund, which is the only good thing I can say about this experience.