Unfortunately, we were robbed of $4000 of our property during our stay. Jacques and Clara showed absolutely no empathy when we left with our three little kids because we no longer felt safe. They chose to keep the money for 2/3 nights even though we did not use their place. No matter what their response is below, it will not change the fact that making money off of us was more important than showing kindness. They had the choice to refund us those nights, regardless of how much they place the onus on Airbnb. Be warned that if anything goes wrong in your stay, Clara and Jacques will not see you as a person and will focus on making a profit.