Pros: The unit and the building was clean. The check in and check out instructions were easy to follow. The location of the hotel was convenient and at the heart of Ville-Marie. The host was accessible and would respond within 24hrs.
Cons: Safety! My front door would not lock from the outside. I contacted the host regarding this issue and I was assured that someone would come by and help take care of the situation. However, no one stopped by to address the issue. Instead, I was told that the problem was with me and that I didn't know how to lock the front door. I kept my patience and I contacted the host again to see if he could "teach me" how to lock the door. Once again no action was taken and no one showed up! As a result, I had to carry my valuables (e.g., laptop) with me all the time which was very inconvenient. Not being able to lock my unit made me feel unsafe and uncomfortable since anyone could have entered the unit in my absence.
I would have rated the place 4.5/5 if this incident didn't occur.