Communication was good, location was fabulous, close to everything. My only issue was the cleanliness. The unit was dirty. the only thing that looked to be done is sheets and towels. The unit was not swept or mopped, as displayed by the clumped up used underware between the night table and bed. The dishes were put away but they were dirty, the couch was very stained, but luckily they had clean blankets we used over it. We did not feel comfortable with complaining while we were there, but cleanliness should be a minimum standard.