Yan accepted my request promptly. My arrival time was not certain but I was able to communicate with Charlotte and Yan to ensure one of them could let me in. Yan showed me to my room. The whole experience was very professional. The room (and house in general) was very clean...spotless! It was my first Airbnb experience and it was positive. This weekend was very busy for The hosts as they work in the service industry; but I didn't mind their absence. When Charlotte had the time we chatted and enjoyed coffee :)