On arrival we were greeted on time. Also, they really worked everything out with us to ensure we would be able to meet face to face. They took us for a walk through, told us of a couple places that were around where we could buy our essentials (water, paper towels etc). They also sent us an places where we could eat, a map of where things were (metro, pubs etc) which was very helpful and we really appreciated as well. The place was very clean and was ready for us to stay in. Everything was near by (walking distance) and if you had to cab you didn't have to spend too much on it. Overall, I had an amazing stay and they were very lenient on check out as long as you let them know ahead of time. Definitely, 100% will stay here again!