Upon arriving to this AirBnB we found that there was no proper parking for our larger vehicle, the place wasn’t properly cleaned ( dirty floors, stains on futon, ants in the kitchen ) and the heat and wifi didn’t work. We contacted Samuel, and the wifi got fixed, however the first 2 -3 days we had no internet connection. On two separate occasions we had the building janitor bang on our door and tell us he needed to get into our washroom but didn’t explain for what reason or what he was doing, it felt a little intrusive. To go back to the parking, We had just moved from BC to Montreal and was looking for a permanent rental while staying at Samuels place. However on multiple occasions our vehicle got stuck and we were unable to move it due to other cars and the small alleys in the city. we were told that our vehicle was going to be towed unless we paid $100 for an official parking spot. We didn’t know we couldn’t park there , as there was no proper communication and this wasn’t something that was mentioned prior or in the description of the AirBnB. We had made reservations to empty our trailer at a storage and to return it so it made parking easier on everyone but the day we tried to get out, our vehicle and trailer got stuck due to someone parking to far out from the wall. Samuel was getting notified of this and contacted us, I explained the situation and he kept telling us to speak with the building manager Carol. We had asked her to find the owner of the cars so we could move them and we get out safely. She did not do so , she told us these people would be gone until the 30th. ( However they were in the building!!) So we were stuck. Samuel now is not providing any sort of help or solutions, he wasn’t fully understanding the situation and we were getting harassed by him and the building people regarding the car. Some workers in the building tried to offer help and their boss told them not to help us, me being 5 months pregnant could not help my partner very much physically to do anything with the trailer. After FOUR days of being stuck in the alley with NO assistance, constant threats of being towed and having to cancel MULTIPLE house viewings, we tried again to move our vehicle and another vehicle was damaged in the process. The building mangers ( and Samuel who was still no where to be seen ) escalated the situation and called the police, but nobody was in the wrong. Everything got sorted out ( the police actually laughed because of how much they escalated the situation on the phone, when they showed up they realized that we just needed a hand, they were extremely kind, helpful and understanding) but parking situation aside; the disrespect, lack of empathy, compassion, communication and overall friendliness from the host Samuel, and building people makes me never want to use AirBnB again, and I highly advise others from staying there too, this was my first and only experience and it was absolutely horrible and disappointing. We left the unit over 14 days early without ANY refund due to Samuels refund policy he made. ( make sure you check this before booking with him if you do! He knows his unit is garbage)
Samuel is now trying to come at us for ~ $10,000 ~ in damages done to the other vehicle. (???)
- The vehicle incident was sorted between police and insurance.
- He’s just in it for the money.
Be safe.