Gabriel and Ariane took extra steps to make me welcome. They e-mailed me with very clear directions, hints of things to do, and identified where materials regarding local places were located in the apartment. They also solicited my review personally.

The also were very understanding in the booking process. I had a credit from Airbnb that I was applying for this stay. Initially it did't record the credit. I then had to cancel the trip and re-book it. They were very understanding. Unfortunately, even when I re-booked it appropriately, the credit did not apply - even though they saw that I applied it correctly. Airbnb still has not cleared it up! Airbnb should learn the right way to treat customers from their own hosts.