Dave, is prompt to respond and is thorough in providing important details for check-in, WiFi etc. Our room was very clean and quiet. Bedsheets and towels felt fresh. Clean bathtub with good shower pressure. The multipurpose shower gel provided in shower smelled nice too, so that was a plus in comfort. The A/C is a through-the-wall unit (if you are not used to this is can seem noisy during sleep). Location of room is away from the major street so it was quiet.