Unpleasant stay!! We had to check in later than expected due to a storm. I messaged to inform Cinq and ensure he can open the buzzer. He never replied. I called Sam (I assume he is the colleague) but he also didn’t answer. Once we arrived, we had to wait in the cold for 20minutes until they open the buzzer. Once we got upstairs, the AC was on and the unit was freezing cold. I called and the janitor brought a portable heater. The following day, we wanted to leave but the key wasn’t working. Again the janitor came up and after trying for 10-15min he said the key must be changed. Later they tried to put some oil and make it work. The unit is advertised as a luxurious loft in a high end building but in fact it’s just a renovated unit in a run down rental building. In one of my communications with Sam, I mentioned that I am upset due to above reasons, he said he is out of the country and I have to be flexible and that this is not the Four Season hotel which I find very rude and offensive.