Francis was super responsive from the inquiry to the date of arrival. I asked for the entry code upon leaving the airport and got it in minutes. Upon arriving the unit was clean, well-lit, and warm (it was freezing outside!)
If you need it, he's got it: towels, very comfortably beds, a lot of space, working kitchen appliances, and toiletries that you may have forgotten back home.
Everything was great, and we plan to come back in the summer to one of Francis' properties again!