The location is perfect, right in the heart of Le Plateau Montreal, with quick access to several great restaurants and bars. Very pedestrian friendly!
The mix between hotel services and Airbnb room style is a huge plus. It was great staying in a well-furnished apartment-style environment but with a 24/7 customer service number at the same time. However, don't expect there to be a "front desk" the same way there is in a hotel. During our stay, we never saw anyone at the front desk, but as mentioned, the customer service number was very responsive as well.
Only issue was that the room was not able to sufficiently heat up. We were staying during a particularly cold spell in December, but the heating system struggled to heat up the room (there are no fans in the heaters, so heat does not distribute appropriately). However, customer service quickly provided us with some space heaters, which took care of the problem.