I had informed them that I wouldn’t be in until after midnight. When I landed in Montreal at 1am I had a message saying that my pod was no longer available and all they could do was give me a refund. Because of the inconvenient time of night I was not able to find other accommodation and had to sit in the airport for 12 hours until the bus to my next destination…. Not impressed :( still haven’t received my refund 3 business days later so I asked them about it and only then did they tell me they needed my account information to deposit it. Very poor service and very disappointed.