When we arrived the apartment reeked of cigarettes, and several of the electrical outlets didn’t work. Natalia suggested opening the windows for the smell, and moving the dining room table and microwave into the living room to use the outlets there. She seemed aware of the issues when I brought them up, and I was pretty disappointed that they weren’t dealt with before our arrival.
I also found a couple of dirty pots that had been put away, and the apartment had nowhere to leave our wet winter boots, so there was a large salty puddle inside the apartment door right in the living room.
Next day, after advising Nat that we were unhappy and would be seeking a refund, she showed up unexpectedly to change the bedsheets (the ones we were provided smelled like cigarettes). After changing the sheets, she took a photo of my girlfriend and dog and refused to delete it. She tried to claim we violated her rules by having a pet despite the listing being pet friendly.
Not a good experience at all