The apartment is clean and presentable. It lacks some personal touches and the hall is very much that of a unit set up for multiple let’s. When we arrived the main door was open which meant we could get in-I am still unsure if we had been given the correct code for the main door in the original instructions as when the door was fixed and locked again the code we had didn’t work and we were locked out. This was stressful as we have no data roaming in Canada and we’re unable to get in touch with Louis or the team until we had internet. It’s was around -8° and when we did get in touch with Louis he thought we were checking out that day when actually we had two days left. This felt rather impersonal and as a result had to be issued new codes which did work. I would have thought that some compensation would have been offered but it was not. The situation for us made the stay uncomfortable. I don’t think what was offered was sufficient.