Yousseff was very quick to respond. We reported an issue with a noise from the water pipes in the shower and that we saw cockroaches just outside the door to enter the apartment (which freaked us out!) and he wrote back immediately to say that he would report the issues to the management and that they were out of his control. That part is true. The stove top needed cleaning but other than that, it was nice to have our own apartment and the rest of the apartment was clean. It is located in an old building so there will be some expected problems.