BUYER BEWARE. Katherine’s apartment was misrepresented to me as having (1) “Free parking on premises” (which has since been removed per intervention by Airbnb), (2) having a patio/deck, shown in photos, which it does NOT, instead tiny windows and almost no ventilation), (3) as being a clean livable space (it NOT clean and does NOT match the photos). Regarding the parking, after several messages exchanged with Katherine, where she kept referring to street parking and “have to read the sign”, I finally the afternoon of arrival learned that there was no on-premises parking. No doubt, per her other review responses, she will blame me, that I did not understand that “on-premises” = “nearby” = “street”, etc. However, in Montreal these are NOT equivalent, and NOT what was listed on the Airbnb site. The apartment is dirty, with no evidence of even occasional professional cleaning, and has a musty-moldy smell from lack of ventilation and accumulated dust (not the “wood” smell claimed by Katherine). I have given Katherine this same feedback that these things should be corrected. Regarding the parking issue alone (which I thought I was paying for), Airbnb initially said that the property was “misclassified” and I could cancel, but once I arrived in Montreal, saw the situation and requested cancellation, changed position totally in favor of the Host. Katherine allowed 0% refund, and neither she nor Airbnb offered any concession or discount. As the evening wore on, and futile discussions with Airbnb customer service dragged into the night, I ended unable to find alternate lodging and slept in my car some miles outside of the city. My impression is that Katherine is a minimum-effort landlord, nowhere near the standard that Airbnb, or any hospitality business, should maintain in order to ensure return business. While this apartment might work out for some people, for reasons of price or location (it is an interesting neighborhood), due to the misrepresentations, questionable honesty, and poor cleanliness, I would NEVER recommend such a lodging to any of my friends or family. Had Airbnb intervened to “right” the situation, this might have worked out differently, but on the day that it mattered, Airbnb customer service basically claimed they had no say-so and could only do what the Host would allow, which was to keep 100% of my money (for 5 nights) for 0% use of the lodging. I had made my reservation only the day before, believing what was listed on the Airbnb site, believing Airbnb’s initial response that I could cancel based on misclassification of the property (Free parking on premises) and believing Airbnb would provide support, as should any ongoing business. The lessons here are (1) communicate fully and effective with any host BEFORE booking, because once money is exchanged, there may be little recourse (2) do not expect Airbnb to side with the Guest. Airbnb might occasionally side with the Guest, but it became amply clear from numerous exchanges over the next days they have NO mandate to do so, and...