Irwin informed us one day before our arrival that the person staying in our apartment had to stay longer and proposed us another apartment, without really giving us a choice (he proposed that we canceled our reservation, which was not doable because we could not have found a place to stay at a reasonable price the day before arrival). We were extremely disappointed with the apartment that Irwin gave us. The apartment looked very old and dusty. The AC installation was extremely homemade and not ecological. Pieces of paper were stuck on the window as an isolation. There were garbage in the stairs we had to take in order not to go through someone else’s apartment to enter ours. The bed was repaired with strings and the bed frame was made of random wood planks super posed on top of each other under the hard as a rock mattress. There were electric wires hanging on the ceiling of the bathroom which is extremely dangerous and near the bed as well. The fact that Irwin warned us that water spilled out of the bathtub could go through the ground to the apartment under ours made us wondering if it would eventually fall down. We found hairs in our bed. Finally, we agreed for a small refund but Irwin tried to give us a coupon for its own restaurant instead and we had to insist to have a real refund.