Initially the host was very communicative
When we arrived, the apt was 90 degrees - (30 degrees outside) previous guest and / or cleaning company had the heat cranked.
It happens and that didn’t bother me as much as the lack of working windows. They would not stay open. There was one in the kitchen that stayed open however there was no screen. Many pigeons in the area and I didn’t want to come home to an extra “guest” if we left it open. Stairs are quite steep to the apt (not conducive for all ppl). One of the stairs was broken and I fell (thank god it was near the bottom). When I notified the owner she apologized but said “we have no way of knowing issues like this” That is concerning to me and appears that the apt is not monitored for health and safety issues. We had a family emergency and left early (prior to 1pm) We notified Air BNB in the morning and they responded with “it is the hosts decision for any refund (partial or otherwise) NO REFUND was given (after the host agreed)