First of all Nancy's place is really really pretty, clean, they are very nice people, extremely helpful and fast in response. Everything is very well organized. I had to leave 1 MONTH early because of the Covid19 Virus and I wouldn't have gotten any refund from Air Bob. They were closing down the airport in Austria and I had to catch the last flight. But Nancy and her team still decided to refund me 40 Percent of my stay, which was really really nice of them. I am so appreciative that I didn't lose all my money and that they were able to offer me a solution. I can HIGHLY recommend this place to everyone!!