Andreanne responded to us very promptly when making the reservation. She clearly cared about the apartment, those that were staying in the apartment and was very proud of the city of Montreal. She answered any questions extremely promptly and with much enthusiasm. The flat was beautiful, clean and very utilitarian. The four of us smiled when we arrived based on how lovely it was. The photos that are shown on the website are representative of the flat. Our family stayed for 4 nights and it was not enough time. The community that the flat is in is beautiful. The flat is in close proximity to the metro, busses, restaurants, stores, a park and Jean Talon Market! Toby and Andreanne were wonderful hosts and were extremely supportive and helpful. This was a wonderful experience and opportunity for our family to travel and feel part of a beautiful community.