Louis and his DenStays Team were quick to respond to my texts regarding several issues that occurred during my three night stay. In my communication with them, I could tell that they care deeply about ensuring their clients have an enjoyable stay. Unfortunately, certain issues were not resolved, such as cleanliness of one of the bedrooms. However, based on their history of excellent reviews, their inability to resolve these issues during my stay does seem out of character from their normally outstanding service to their clients. I therefore would be potentially willing to give them another shot in the future when we return to Montreal! Many thanks for accommodating us DenStays Team.