Apartment was fine, appliances were new, but it doesn't have a kettle and some other cooking items were not available, if that is something u will need. Communication on arrival and entry etc. was very prompt and well explained. It was relatively quiet on the whole but someone on our floor did keep playing very loud techno at 1am on a sat night... but that is just a matter of luck as to who else is staying at the same time as you. The bed's mattresses were tremendous..that was an unexpected bonus. Overall a pleasant stay.