Janet was very helpful! We stayed for two nights and when I messaged her late night saying the baseboard heater wasn't working, she answered right away offering to buy new one next morning(I figured that it was my bad that I didn't turn the heat up properly). It was a little difficult to manage my one year old baby who is very curious and runs around everywhere as there was a storage room right off the living room that is covered with the cloth but a door. But if you are traveling as couples or a family with bigger kids, especially if you are driving, this is a great place to stay as she offers two bedrooms and private parking etc. :)