I personally would not choose to stay with Sonder again. A big reason why I opt for Airbnbs instead of hotels is because I'm looking for a space that has a personal touch and direct access to the homeowners if needs arise. During my stay, there were many aspects that I was dissatisfied with including:
1) Broken amenities such as the trash can as well as the lock keypad running out of battery. I asked for them to come by when I was present at 7pm at night to ensure the safety of my belongings; however, after going back and forth many times I was informed that there is no one that can assist me after 6pm at night. Lodging businesses should include access to 24/7 assistance; Sonder does not provide this. Additionally, I was speaking to multiple different individuals making it difficult to resolve the issue.
2) I asked for additional bedsheets, kleenex, shampoo, and soap due to the room taking a whiel to heat up and limited resources (they come in little bottles like what you'd find at a hotel) offered at the Airbnb. The response I received was polite, but informed me that after they deliver these items to me they are unable to deliver any more items if the need arises as they have a one-time delivery policy. To me, customer service shouldn't be limited to once per stay especially given the cost of the place. It isn't a cheap Airbnb.
3) I found a bug on my bed.
4) There is very loud music playing until about 12am at night from the bars/restaurants nearby. They provide you with ear plugs to help with this.
The people I spoke to were polite and the space was nice. It has the necessary amenities it promised such as pots/pans, oil/salt/pepper, hot water boiler, washer/dryer unit, and a large refrigerator. So if these are things you are looking for, it's the right space for you! However, overall I would rather stay at another Airbnb with better customer service and a personal touch.