We had great expectations but were met with a great deal of disappointment. The keys provided did not allow us access into the main lobby. The host was advised of this major issue but failed to provide a solution for us. We utilized the rear fire escape to gain entry which was extremely unsafe for us use especially in the evening. We were also met with some unexpected furry critters. We had mice in the bedroom where we again handled the situation on our own. Overall a very disappointing experience. Communication needs to improve with the host.