Tips For Travelers, The Good, The Kind Of Bad, The Ugly.
TFT: Ensure good access to the Airbnb app to communicate. No binder like most Airbnbs and rely on messaging to give instructions. They do not provide shampoo, conditioner, body wash/soap, despite what website says. No elevators (warning for those who have mobility issues). Parking is not easy during the winter after snowfall.
The Good: They are generally extremely polite, professional and pretty responsive (except when they forget to fulfill a promise).
The Kind Of Bad: It took 3 nights before they unclogged the shower/tub so we could stop using a pot to empty the tub. After 3 nights, no shampoo/conditioner/soap so we got our own (despite their promises to provide and then reimburse-still hasn't happened). Dirty bathroom ceiling vent fan - cleaned very quickly (next day). Climate control. Worked fine the first day, but then it died in one of the rooms and took a while to correct. Stained pillow, etc.