I wasn't able to stay at this property because my flights to Canada were canceled. However, the Den Stays team was very responsive and attentive at all times. Although I lost the money due to the Airbnb no cancellation policy, Den Stays refunded me the fees for cleaning services. I think this was nice given how much money I lost due to the airline's terrible job. The staff is very friendly, and I would love to stay with them in the future.