It was unfortunate that we weren't able to stay in the listing because our flight got cancelled last minute due to a snowstorm. Since the only option is non-refundable, we didn't get our money back even with a natural disaster situation. We were hoping that they would be considerate knowing that the host acknowledge that the weather wasn't good that time. We also tried to move our dates paying extra fee or find a solution but they simply refused it. I think that this is listing suits for the people who lives near the area and not for those who will take a flight or travel far because your money will go to waste if an unexpected event happens.