We started off our first day in Montreal at a different Air Bnb in which there was no heat in 2 of the bedrooms and a host who unfortunately offered no help. It also happened to be -10 degree Fahrenheit that night, and with 4 people unable to sleep in the respective bedrooms, my group of 11 adults were very unhappy. We contacted Simon and Stewie the same night hoping to change our reservation to their place instead. They helped us get in contact with Air Bnb (after I had been disconnected 3x from them), and communicated with us for over 2 hours, on a Friday night. AND it was Valentine's day!!! I have never been more grateful of complete strangers. We moved to their apt. and were so happy with their place. The apartment was immaculate and all the rooms were exactly as pictured. The bathroom was clean, the water pressure was great, and the living room and kitchen area were perfect for the 11 of us to sit in all together to chat and play games. Even with 11 people we never felt crowded. The check in process was so smooth and painless. The apt. is centrally located; we were able to walk to restaurants, bars and markets. We would definitely stay at their place again and will recommend their apartment to all of our friends for future stays. I travel quite frequently and have stayed in many Air Bnb accomodations. You can definitely feel the difference when you stay at a place where the owners care, and Simon and Stewie definitely care! Our vacation would not have been the same without their help and hospitality.