We stayed with LeQube almost 2 years ago when it was independent from AirBnB.
We enjoyed our time with them, then, immensely.
So, when the time came to find places to stay for us and our families for our wedding in Montreal we once again looked for LeQube.
However, from the outset the process was fraught, which should have made us look for another place.
At the beginning, we found them to be unresponsive and uncommunicative. The prices advertised on the page were considerably less than the actual prices.
But again we chose to stay with LeQube based on prior experience.
Then six weeks before our wedding, they outright canceled one of our reservations. The process of rebooking and finding acceptable alternative rooms was arduous and stressful.
When they did communicate we were promised rooms at the same rate as the ones canceled.
However, after rebooking the extra cost was never alleviated. Plus, there seemed to be a great misunderstanding between AirBnB and LeQube. LeQube continued to be unresponsive and unable to give answers to direct questions.
Less then 18 hours before we were to arrive, I had to reach out to LeQube again for the rooms codes. Unlike our first stay, we were never sent a welcome package or any other information.
When we arrived to the rooms, the rooms were filthy and had no supplies. There was cigarette ash in the rooms, broken glass in the freezer, the fridge was full, there were olive pits on the floor, and refuse everywhere. The bathrooms were moldy and unclean. None of the rooms we rented, had any toilet paper, paper towels, trash bags, or enough towels, washrags, and barely any cleaning products.
One of the rooms didn’t have a working TV, nor working air conditioner/air filtration, and the recessed lighting in the bathroom leaked water. A bathroom window had no covering.
Dishes were used and dirty.
We spent the first night cleaning and buying supplies just to make the apartments better than cattle cars.
The notion that we were charged an additional cleaning fee just adds to the bizarreness of the experience.