The listing was not cleaned properly. When we first arrived we noticed leftover garbage from previous guests in cupboards and counter tops. We didn’t mind it at first but as we were getting ready to go to bed (later in the evening) we noticed that the bed sheets were not clean. They smelled like deodorant and cigarettes. I messaged the main host (with photos) and then called the co-host (who isn’t in the AirBnB listing) to notify him about this situation. The co-host initially claimed that it was the fabric softener smell, he didn’t offer any further assistance and so we told him we were leaving.
We left the AirBnB and canceled our reservation immediately after the call. I then created a refund request and contacted the main host about it. She was unhelpful and claimed that we staged the situation. Her exact words in response to the photos I had sent were “this wasnt like that the toothbrush in the plant is a nice touch tho very artistic”. She later said “just so you know am very flexible and understanding am not here to cause anyone trouble”. The host did not resolve or respond to our refund request.
Overall the host wasn’t professional and the apartment was not properly cleaned. I would not recommend.