This listing was not actually described. We arrived late and the listing said it was in a downtown area but it was not. It looked like a depressed area where on every block there was furniture and clothing sitting on the curbside, like people being evicted. When we got out our cab there were two people arguing, yelling at each other. We proceeded to open the entry door which was dirty needing painting and when I opened the entry door there were 3 sets of about 10 steps in each section and the hallway was narrow. We knew we couldn’t get our luggage up the stairs because I had had a couple surgeries on my neck in the past 9 months so we decided to hold our cab and call the host to explain the situation. Mary the host told us it would be okay to cancel our reservation. I asked her for the ABNB phone number so I could call them and notify them of the situation. She told me she would text me their phone number. She did and I called them and and explained to a manager our situation and I told them about speaking to her and she agreed to us canceling our reservation and he told me he had to call her to verify our agreement of cancellation. So he did and he called me back and said she didn’t agree to the cancellation and wanted to keep the cancellation in their listing. I believe this host was dishonest and she just lied to us about the cancellation and they didn’t accurately described the listing. I can’t tell if the apartment was clean or not because we couldn’t get up to it to check it out. Beware