Our room was entirely unacceptable. Upon arrival, the parking recommended to us through the app was closed. When we got to our room, the door was left unlocked. The bedding had fresh stains that resembled blood and vomit, and we had no way to contact our hosts as we arrived late to the city and there were no means of communication. Security told us to call management, but there was no phone number provided. We have reason to believe that someone had used the bedding prior to our arrival, due to the unlocked door, fresh stains and pubic hair on the beds. We did not receive a response until the next morning after when we had already had to pay for a new hotel and move our stuff, since the beds were unusable. The door to our room did not close properly, so we did not feel comfortable remaining there overnight. I have never had such a poor experience using Airbnb or a hotel rental in general, and I sincerely hope the service is improved for people traveling to the area in the future.