There were a few things that we enjoyed about Sonder, including the amenities (dishwasher, washer/dryer, free coffee and tea), as well as contactless check-in and out - this definitely made us feel safe and secure in the area. However when we arrived and sat on the bed, one of the slats under the mattress immediately broke. My partner and I were incredibly tired from travelling, and had to correspond with Sonder in getting the matter sorted. They offered for someone to come and fix the slat, however this was at 9 pm at night so we suggested that we get another room in the meantime as they didn't provide us an exact time on when the person would arrive. Sonder then gave us access to a one-bedroom on the 2nd floor for two nights, which would give their handyman enough time to come fix the slat.
My partner and I were in town for a total of 8 nights for a wedding. We were working remotely throughout the week and were having constant issues with the internet. We did a speed check and it was 2.44 Mbps download and 4.72 Mbps upload. We made a few complaints to Sonder and they suggested for someone offsite to come and take a look at the internet. However, this required us to be in continuous coordination with them as they didn't offer an exact time as to when the person would arrive. Throughout all of these issues, there was no offer of any compensation whatsoever. We didn't feel taken care of, especially given how much we paid for our room.