very confused with the room assignment. When I booked with Airbnb the room I booked was filled with a window and light. The furniture was stylishly simple with a different layout. The room we received has a tiny window with very little natural light and it resembles a clean simple room at a hostel. I asked to be reassigned the room we actually booked through Airbnb and my requested was ignored after the management in their welcome asked us to let them how they could help if we needed it upon arriving.
I went on the reviews site and noticed that one reviewer wrote about the exact same negative experience they had at this specific Sonder site also explaining that they were given an unsatisfactory room on the 2nd floor (our assigned room was 215 on the 2nd floor) that they never booked - their room was supposed to be on the 4th floor which is what we suspected happened to us as well. There were a few other reviews on this specific site complaining of poor management, unhelpful, unresponsive customer service. The problem then is specific to one Sonder site - Sonder Le Guerin. The other Sonder sites received excellent reviews with customers fully satisfied. We were misled and reported our experience to Airbnb who were most responsive and helpful refunding us 20% of our payment. Sonder just said they had a disclaimer within their listings saying layout, view and design may vary from the photos of the room one selects - they did not state in the disclaimer that the assigned room would be inferior to the many rooms advertised on AirBnB by this Sonder establishment - a misleading practice not in keeping with Airbnb ethos.