Everything was perfect! From the get-go, we felt that we were being taken care of and communication was so easy! We had a little problem getting the door unlocked (it was just because the knob was a bit tight), but they were so patient with us and so quick to answer our call when we needed that bit of help. They are so accommodating to your needs and I know that I'll be coming back to this unit the next time we're in Montreal. Thank you!!