Given that I broke my ankle stepping off A Montreal sidewalk on the last day a few minutes after we left the flat, our host was gracious enough to a) check if I was ok when I asked for the closest doctor b) came to see if I needed help in the closest fast food (only place I could hobble to) and c) offered us another apartment to rest in before leaving to the airport, I think you can draw your own conclusions. Brilliant! The flat is very commercial and functional (nothing suppied like in other homely Airbnb's ( we supply food and fresh flowers in ours) so I was pleasantly surprised that the host responded.