Our stay at Yann & Caroline’s place started off on a bad foot, but was taken care of by the hosts and ended up being decent.
An early check-in of 11am was agreed upon prior to booking. This was VERY important to us as we needed to rest after flying in on a red-eye.
The place was quite dirty upon arrival even though the host said it was clean on the phone. The bed linens were filthy with stains, and the place looked like it hadn’t been cleaned very well overall. There were tools laying around, a bbq in the kitchen and dirty bedding in bags on the floor.
Yann, the host, arrived shortly and said he was still working on things. He said he was unaware of the early check-in. I told him he was on the email chain where I asked, and got confirmation, of the early check-in. He said he didn’t look at the emails.
I was pretty upset when Yann arrived and pointed out my disgust. I needed to sleep, and now I couldn’t. I was seconds from cancelling the reservation and leaving, but as a group, we decided to give the hosts a chance to clean it.
We left for 2 hours, and when we came back, Yann & Caroline had done their best to clean the place and replace the linens to an acceptable cleanliness level.
We finally got settled around 3:30pm, 4.5 hours later than our original check-in time.
Another issue was the couches, which were extremely worn and basically garbage. They replaced them on the last day of our stay, so this won’t be an issue for anyone else who rents.
After we finally checked in, the rest of our stay was good. It’s a nice place with a great location.
Overall, I was happy with the way the hosts handled what was a complete disaster of a check-in. Unfortunately, the early check-in was key to the vacation, and we were denied that crucial accommodation.
I would still recommend this place to others to book, as it will likely be a better experience moving forward.
The hosts offered to buy us breakfast at the end of our trip due to the couch delivery taking longer than expected. That was a nice offer. I sent in the receipt and hopefully I get re-imbursed.
Wayne