Sophia is a kind person. She brought dessert for my family and I on more than one occasion. HOWEVER, I would not suggest staying here as a family of four. It was difficult staying in such a small pace with 2 adults and 2 small children. As well, not all of the things described are accurate. The laundry is a shared space in the basement, and the "2nd bathroom" was non-existent as far as we ever saw. There is NO reserved parking, it is street parking, based on what you can find. As well, as kind as Sophia is, she is not amenable to any changes to your reservations whatsoever, based on our experience, and is difficult to communicate with when it came to that. Also the lock on the door was only a privacy lock on the handle, did not feel so "safe" and the place was NOT quiet. People were stomping up and down the stairs regularly, there was renovations going on in an adjacent apartment with banging and sawing going on all day long, one day there was a dog barking noisily all day long, so the description of "quiet and safe" was not accurate. Positive note, the location was great and the furniture was moderately comfortable. As for cleanliness, the place was mostly clean, as in dusted and vacuumed with clean linens, but kitchen floor, kitchen counters and bathroom medicine cabinet were not the greatest and probably need some updating and repairs as there was rust/mold visible. Overall, would not recommend, especially for the cost.