Our check in was scheduled for 4pm. I arrived on time and spent 5-10 minutes trying the keypad for the unit before Sonder customer service texted me saying the checkin time has to be moved to 6pm because they hadn’t had time to clean the unit. This was at 4:10pm they told me, smh. It was inconvenient and the customer service was a bit frustrating to deal with but they did offer me a partial refund. I returned to the unit two hours later and checked in.
Otherwise the unit was nice and clean, everything was accurate and as seen in the pictures. The Wi-Fi network was good, 50 download and upload internet.
Overall it was a good stay but I may hesitate to book with them again.