MarieClaire was VERY accommodating. We had promised to make it in by 16:30, but because of traffic getting through the city, we were a few minutes late. Luckily for us, she was very understanding. Regarding the condo itself, it was amazing. It was the perfect location in Le Plateau-Mont-Royal. The uniqueness of the setup was brilliant. We even had dinner on the deck one evening because it was beautifully setup. The only issue we had was parking. Street parking, as it's known throughout the city, was not as accessible for visitors without resident permits so be wary of the signs. Other than that, our stay was perfect.