This suite was far from “luxury “ as advertised. This space has great potential to be luxurious, but lack of maintenance has allowed it to fall into disrepair. Very dirty. All light switches covered in grime, cobwebs throughout, dead bugs on windowsills, windows have years of dirty buildup on the exterior and greasy sticky spills on the interior. Bed linens were old, mismatched and stained. No closets, and not even hooks to hang clothes. Nowhere to hang a towel in the bathroom. Lights in kitchen did not work. Broken cupboard doors hanging that had attempted to be repaired, but failed. Bathroom fan did not work so the ceiling was stained and the paint was covered in brown drip-marks. Hair was stuck to the ceiling. Grout in the shower was moulding. Smoke detector had been removed and exposed wiring hanging from the ceiling. Exposed wiring in several locations throughout the suite. The stove was greasy. Loose dirty strings from the mop were on the floor. All corners and baseboards were dirty. Someone had spilled a drink the glass on one of the picture frames so drip marks were running down it.
We invited Marina to come and view, but she was not interested. She offered to send her cleaner, but we were not comfortable having the cleaners in the suite with all of our belongings. Marina offered to allow us to leave ( not sure if that meant a refund or not) but we declined because it was too late to start searching for alternative accommodations. I requested a discount to compensate for our discomfort, but she refused. I was very polite on the phone to her, but she became angry and hung up on me. She later texted and apologized, offering 3 nights free some other time if we would create a list of the deficiencies for her to give to her contractors. My son, who is a red seal electrician and electrical inspector as well as a homeowner who keeps his own home in excellent repair, wrote a detailed professional report for her including photos.
Shortly after she received the report via email, she phoned me and said she would give me such a bad review on Airbnb that no owner would ever rent to me again. She accused me of breaking her cupboard that we informed her of shortly after arrival. We did not use the kitchen at all. We couldn’t see in the kitchen after dark. All of our meals were eaten outside of the suite other than one take-out order.
I thought it was really great of my son to help her out by acting as a consultant for free. She requested the report, but when she received it, she became extremely angry. Her behaviour was shocking. She kept switching from being apologetic to angry and abusive. The location was fantastic, so if you don’t mind cheap furniture, broken cupboards etc., a lot of grunge and a crazy landlord this would be a fantastic place to stay. I felt that it was far too much money for what we got.