Our host, Cecilia was standing in front of her building when we walked up at the appointed time. She had a friend with her and we were told to call either if we had any problems. We had no problems. Within ten minutes she had shown us the apartment, the roof top deck and the communal laundry and was gone. The apartment is a perfect size for a couple spending some time in the city. Our only small complaint is that the window AC unit was small and did not cool the bedroom well. The fan provided to put in the bedroom door was enough to make the room cool and comfortable. The location is ideal for spending time in Old Montreal and was about eight blocks from the Metro. We spent about an hour every night on the roof top deck. I would recommend this apartment for anyone traveling to Montreal!