My three year old and I were supposed to stay at Ernest’s after a large ice storm knocked out power to hundreds of thousands of homes. Ernest confirmed the building had power so we drove over six hours to arrive to discover there was no power in the building and while the unit had power there was no hot water and the elevators weren’t running, the front door of building was open and the hallways were unlit raising safety concerns. The listing said “parking on premises” but there was only street parking. The check-in instructions indicated “building staff” were there which wasn’t the case and asked guests to pretend we are visiting friends, not staying in an Airbnb. I didn’t feel it was safe to stay with my son as there was no wifi and cell service was spotty given the power outages. We would not have come if we knew this was the case and unfortunately Ernest made it seem like everything was fine. We ended up staying in a hotel and I dealt with Airbnb support. A little honesty please!