Joanne and her brother are incredible hosts from start to finish. From the detailed check-in instructions, to patiently answering questions and even offering to launder and mail a sock that we mistakenly left behind! The place itself is very cute, has all the amenities (good quality) that you would need and is well stocked with coffee, cream, water, bagels and fruit. The location is great in its proximity to McGill, St. Catherine's and grocery stores. The only minor downside is that some people may consider the area a bit sketchy at night with a lot of homeless people. We did not, however, have any issues.