There are better options on the plateau. Though this apartment is new and well-located, and I was happy with the company that manages reservations (Luckey Homes), customer satisfaction is not a priority for this host. He was very hard to reach, and provided multiple phone numbers, which was confusing (I didn’t know which numbers were his and which were Luckey Homes). Absolutely no flexibility on check-out, and he refused to help me store my luggage unless I booked an extra night; when I asked if he had any recommendations for luggage storage outside the apartment, my question was left unanswered. I wound up dragging my suitcase around Montréal all day as I killed time waiting for my flight. Also, the location on the listing map is NOT where the apartment is located; it is about 10 blocks away — this discrepancy should be noted directly in the listing. I made these concerns clear beforehand and nothing was done to address them; I would have cancelled my reservation but by that time, there were no other options left for me in the neighborhood.