When we arrived the basement apartment was 67 F or 17 C. The furnace was not working, I let them know when we arrived at 6pm, but they were not able to do anything until the following day, where they brought in 2 small heaters for the 3 rooms, I guess they didn't want to make sure all rooms were heated by spending a extra $50 on a cheap space heater. The communication around this situation was slow and felt like it was not a priority, this after all was in Mid December in Montreal. The TV also did not work properly, it kept turning on and running through the menus making it useless. Internet was slow. No face or hand towels. The bedroom with two beds is actual located in it's own garden suite, which is nice. However, we had to tromp through a foot of snow to get there, the path to the suite was not shoveled and there was no shovel there for us to do it. I was not offered any discount off the rental. I think the management group (BAKAN) it's being run by is cutting corners.