I hate to give bad review but this is my worst airbnb experience.
There are so many issues in this apartment.
1. Place isn't the same as it was described in the listing. We booked it because it has 3 beds (2 bedrooms with 1 king and 2 double beds) but actually it has 2 kings ( it changed to 2 king beds in the listing after we complained)
2. The couch, duvets , mattress are full of stains. Fridge is dirty with an opened juice bottle inside. Broken hair dryer inside the bathroom which the owner said it's not theirs.
3. The beds and pillows are uncomfortable , one of the king bed even has a dent at the corner.
4. There are only a few unfold towels inside the closet which I 'm not sure they are cleaned or not. We have 4 people but he only gave us 3 toilet paper rolls for 8 nights. No garbage bin in the unit , just have a few garbage bags.
5. The patio has some broken chairs
6. The smoke detector dropped and hanging on the ceiling and beeping in the middle of our last night.
We messaged the host right after check in and informed airbnb as well. Then the 'owner' came to give us some towels but some of them have stain on it. He covered the stained couch with a blanket. As we need 2 bedrooms with 3 beds, he just moved the dirty twin mattress under the daybed to the bedroom and promise to come next day. However, no one came, then we messaged the host again and she replied that the owner will come another day. After we called airbnb, the owner came and tried to give us just a double mattress, not a bed, so we rejected. Finally we got a double bed on the third night, one of us need to sleep on the floor with the dirty mattress for 2 nights and barely sleep.
The 'owner' explained that the apartment was rented to students during the pandemic. The place is not ready to welcome guest yet and I doubt it's cleanliness and safety especial when the pandemic is not over yet.
The host replied fast but it seems she can't do anything but just referring it to the owner. I won't recommend for renting this apartment.