We worked with Chuck's assistant Sophie, who was very helpful and pleasant. The condo itself is very well located in Montreal's old town, and close to restaurants, shops, and sights. The only issue is that due to it's location it can be rather noisy on the weekend nights.
The photos are all very accurate, and the property is very nice. However, it's not well suited to elderly or disabled folks. The Condo is on the third floor, and there is no elevator. Also, the bathtub/shower is raised up so you need to take a step then another to get into the tub.
Beyond that it would be hard to find fault, and I would highly recommend anyone visiting Montreal to stay here.