As others have noted, there is no visible concierge or staff in the building. However, the room itself is very nice and does have everything you'd want in a short term rental (washer/dryer, a lot of cooking utensils and pots, fridge/freezer). Bed was comfortable. I wish the TV had local TV, but that's just me. It's definitely a better move than staying in some of the sketchier listings you see in Montreal where someone just rents an apartment and throws a mattress on the floor. The prices vary by date but I'd stay here again if the prices were competitive with listings in the area.