The TV and remote did not work. It uses Chromecast for which I had to download an app and go through the hassle of setting up a "Room" etc. When I finally finished this the only thing that worked was YouTube and even that kept stopping. We finally gave up. The apartment also had an old smoke smell which wasn't apparent until we were there for a while. I woke up in the middle of the night and my throat was raw and the smell was, at that point, very obvious. I communicated this to John and explained we had to leave after the first night as I couldn't spend anymore time there or risk getting sick. He apologized and said he would contact the landlord(?!) Nothing more. I then asked for a one night refund for our three night stay, which I thought was more than reasonable, and never heard from him again.