Terrible management from the host, false publicity as they promote their place with pictures of amenties that are not available for guests
Our group used Airbnb filter to sort out places with a hot tub and terrace available. This place showed up as the first result indicating the property had the two amenities we were looking for. In addition, the house rules never mentioned any restrictions and 5-6 pictures are still promoting the place to attract guests.
After we booked the stay and paid, the host wrote us to inform the house rules and among them the access to the terrace was strictly forbidden
We tried several times to ask the host to cancel our stay and get a full refund as we were looking specifically for a place with a terrace and outdoor space and the host declined to cooperate and compromise. He only wanted to refund 10% of the total amount which is cleaning fees only which is totally unfair
We called Airbnb to ask them to support us and that led to nothing, very poor business management and customer service!
Also, one of the toilet on the bedrooms was dirt with remaining of feces from previous guests which tells us the cleaning of the property was not done properly
In the basement (also listed as part of the ameneties) was messy with a bunch of garbage accumulated on the ground. We contacted host and they said the basement was not included as part of the amenities
We do not recommend staying at this place or doing business with them, they alter the house rules once you book and they don't want to cancel and refund guests after
If an amenity is not available for use, then take the pictures down and remove that amenitie from the list of amenities so your place doesn't show up on the filters when guests are looking for specific items