The apartment I stayed with my family was not the one I had booked on AirBnB. When I tried to open the door, there was a person there, and that was very embarrassing. The concierge put us in a smaller apartment temporarily, but Samuel transferred us to another one of the same size that I had booked, and with a small view of the street (by the way, this is an important detail in this building, as I saw that there are apartments with windows to a wall, which causes poor ventilation and natural light).
The stay was good, although the building needs some renovations. The location is very good, close to Condordia and McGill universities, with subway, bus lines and bicycle stations very close by.
There was a problem with the heating in the building for about a week. It was about 5º C, and we had to use an electric heater to reduce the cold in the apartment. The Internet connection was also very slow for a week.
Samuel was attentive throughout the stay, even though we didn't meet in person.