I booked this apartment for four friends from out of town. Christophe was polite in his communications. The apartment is beautiful.
The check-in instructions provided were incorrect. Christophe mistakenly gave us with the code for the top level apartment, but mistakenly told us that the apartment was one floor below. We only managed to enter the unit because we ran into their other tenants in the building. There was no apology made. I assume it was a simple oversight (but a highly inconvenient one for anyone travelling from out of town).
We had the impression that It is not managed by someone who has an eye for important details, because there are no hangers in the beautiful walk-in closets, and no hooks to hang any of your towels. Not sure the reason behind this.
Prior to arriving, we explained there would be 4 guests, which was approved by Christophe. When we arrived, there was only 3 sets of bedding made available. We purchased a fourth to use. Upon leaving, we were notified that one sheet, then one pillowcase was "missing". I was puzzled by this and by this time, I felt lightly frustrated with the poor service so far.
Space was clean - the professional cleaners did a wonderful and thorough job.
We were graciously offered a "10% discount" by Christophe. Unfortunately, we will not choose this place again, but it may be suitable for others.