The host was available to welcome us upon our arrival and was great at communicating with us promptly when we sent a note. Also, upon our arrival, we requested a few things which were very quickly provided within the hour. The apartment was great for our needs: we were there to visit family and friends and not for sightseeing. The apartment is probably not best located for someone who comes to Montreal for their first visit. Also, a car is a must to get in and out as there is not really any public transportation nearby. But the apartment was great, recently renovated and very clean. I would greatly recommend for someone familiar with the area who needs a place to stay and enjoys a bit of room, more than what a hotel room can provide. That apartment was perfect for us.