The experience with Vincent was terrible. When I arrived, there was only one set of keys which were not for my room and despite my mentioning this to Vincent, he insisted that the keys were correct. Upon opening the room, it was terribly dirty, with garbage bags in it. On telling Vincent he just apologized and came to clean up 3 hours later. I had to leave the same day I arrived so I had to leave my things inside the room without a safe! All because the keys were wrong. When I got back it was hell, Vincent wanted me to answer who had taken the other keys (why would he know that information?) and basically blamed me for not knowing and taking the only keys that were in the mailbox. Airbnb reimbursed me for the cleaning fee and 30% of the first night. What happen after? Vincent asked me 3 times to return what Airbnb had reimbursed me. He knew that I was going to arrive at check-in time (which was at 3 and later changed to 4), it was his responsibility to have the room and the keys ready.