I want to start off on the positive - the location is beautiful. Rooftop was stunning and view from the rooftop especially at night is gorgeous. Unfortunately that is the only good thing I have to say. I had an awful stay. I will preface by saying I tried to work this out with the host in private before writing a review but they don’t seem to care.
Upon arrival we opened our doors to a filthy place. It was dusty with countertops and handles sticky in the kitchen. And the sheets were absolutely DISGUSTING. I only wish I could add pictures here. Right away we sent pictures to the host and also asked about the AC as the place was a whopping 30 degrees at the time we checked in. I went back and forth with the host for the entire two days I was there. I would send messages about my cleanliness concerns ( ESPECIALLY as this is during Covid) and about the AC every two hours. They would reply every hour or even longer later with generic messages. I wouldn’t be surprised if a system was sending out the replies and no one was actually reading our concerns. We slept the two nights on towels we had brought from home covering the bed after washing the sheets in their provided washer/ dryer and the stains still not coming out. The next day when we finally sent enough messages to get someone to notice we were brought new sheets and batteries for the AC remote which they claimed was the reason we couldn’t feel the AC- it was 31 degrees all night. As you can imagine we didn’t get much sleep. The new sheets were also stained all over I sent new pictures to the host and the batteries for the AC remote did nothing (as expected). After going back and forth I was told both sets of sheets are clean and there is nothing else they can do. Then the host admitted the AC unit doesn’t reach the whole apartment as the unit is “oversized” for the air conditioner they’ve installed. We knew this right upon check it because it’s obvious if you look at the unit. But we tried to be polite entertaining their idea that batteries in the remote would change things. AKA guys it doesn’t work. We stood under the air conditioner at times and you could barely feel anything. I think that AC unit is meant for a room the size of a standard bathroom. AC should not be listed in their listing as an amenity it is so misleading. We were sweating the entire time in the apartment and spent most of our time outside to avoid it. 29 degrees was the lowest it was in there. I brought my own Lycol wipes and cleaned the entire kitchen and main area on arrival. Even then with the stained/ smelly dishes provided we only ate takeout. I spent most of the time in that place cleaning it. I tried to contact Air BnB several times while staying to see if they could’ve put us somewhere else for the second night. I unfortunately didn’t have any money to get another place or I would’ve left. I was so disappointed. Since our stay I’ve still been in regular contact with the host asking if we could work something out a partial refund or credit or something- ANYTHING to make up for this even a little. I keep getting a reply of “unfortunately we can’t do anything”. They don’t care. It’s an entire team of people and for multiple weeks now I’ve been trying to be heard by them and nothing. I hope you guys have a better experience if you choose to stay. I can only hope to get the refund I’m owed or to even be heard by the team.