This place had a great location and was very nice which is why it was especially disappointing to find our room had been robbed while we were out. We had showed our roommate how to lock the door and double checked it before leaving. Upon returning, the door was wide open and thousands of dollars in belongings and ID’s were gone. Both the police and Sonder launched an investigation. Sonder agreed to send over security footage to the police. There was no forced entry and the only other people with access to our room were the employees who left extra towels in our room the day prior. We searched the building and found that this building is shared with multiple restaurants and has many external doors so that realistically anyone can get in, the lobby with the coded door is a security facade. That still did not explain how someone had access to our individual unit, though. Sonder replied to us a week later saying that they concluded their investigation and the door lock did not malfunction and no Sonder employees were involved. The door lock did not malfunction, meaning someone must have opened it using a code. When pressed for information, Sonder said they would not release any details of how they came to this conclusion and would only send evidence to the police if forced, despite their promise to send it a week prior. It is unfortunate that they feel the need to hide these things. This account runs multiple listings and your unit will not match the listing you book. This is a result of them posting the listing with the highest reviews. After all they have 1.6 stars on Google and almost 5 on Airbnb. Overall, we found them deceitful and I would not recommend this to anyone who takes their safety seriously.