The unit itself is comfortable for a family or two couples. It is situated on the third floor; up approximately forty stairs. The location was perfect for us and our needs. The problem we had was arriving in the evening (having previously informed the host of our airplane arrival) and not being able to get in touch with our host (as instructed). We were a family with a baby on the street with no access to the Airbnb. We had to contact Airbnb help line. Fortunately, we got outside help. We finally heard from out host a few hours later after we settled at another location. Half our family spent the night at another location while the other half got the access code and at midnight entered the Airbnb. Unfortunately, the kitchen and the bathroom were not clean . The crib and the high chair were also missing. We informed the host about these deficiencies. He made sure the items were there the next day and the unit was cleaned. It was certainly an unfortunate set of incidents and certainly didn’t start our vacation off well. We’ve never had this type of an experience. It taints our view of the Airbnb. The host tried hard to correct the issues.