the shower was dangerous and unusable for the first two nights. it only operated at seemingly the hottest temperature possible, and we could not figure out how to cool it down. on the first night, while we tried to figure it out, it got so hot that the smoke detector went off several times, making for an intensely hectic first night. we thought we eventually figured it out that first night, but i think the hot water just started to run out, because the next day we experienced the same boiling hot water, with *no* ability to cool it down. on that second night, Tiffany sent a repairman to fix the shower. he eventually did fix it, but it took up our entire evening. the next day, some superintendent showed up unannounced to double check. good move, i guess, but would have greatly appreciated a heads up. furthermore, the included instructions for operating the shower were next to useless--riddled with typos and overall lack of clarity.
i communicated all of our obvious dissatisfaction to Tiffany and requested a partial refund for the first two nights. i thought this was reasonable, having paid approximately $1000 CAD for our weeklong stay, with the expectation of having a usable shower on those first two nights. Tiffany repeatedly misconstrued my feedback, seemingly intentionally, in order to skirt around the obvious issues with her listing, claiming the shower was simply "finicky" and that the smoke detector had to be there by law. um, yeah, i'm aware of such regulations--that wasn't the point of what i was telling her. ultimately, she firmly refused any sort of refund.
some other little things were off and unsatisfying: scratched pans, flaky half-melted spatulas, no pepper in the kitchen (which Tiffany said was due to covid regulations and that I could go to dollarama and get some; when I pointed out to her that pepper was indeed included in the listing, she offered to get us some, but at that point, it wasn't even about the pepper! it was about her negligence and inaccuracy of the listing). there was also a fairly persistent cigarette smell in the hallways and stairwell.
overall, Tiffany was extremely condescending with us, and seemed to not even care about the issues we experienced with her listing. sure, she sent a repairman to fix it, but we didn't get our first two nights back. i'm also not even sure what the repairman did to the shower fully qualifies as "fixed" -- but that's Tiffany's responsibility to figure out.
I'm giving two stars because the location was good, and the place was superficially nice. beyond that, utterly horrible experience and I couldn't be happier to be out.