This has been the worst service I’ve ever experienced with Airbnb. My friends and I stayed at this place for two nights chose this place specifically because it offered free parking space. When we arrived, it was impossible to park in the assigned parking spot. The parking is located at the back of the building and had an ice-covered floor, and a big pile of snow blocking it. Our car got stuck and we spent over 30 minutes trying to park, and in the end, with the assistance of a stranger, we were able to get the car out of the icy parking lot. We were forced to park in the street, which we had to go pay every 3 hours and as we worked the entire day and didn't have time to move the car at some point we got a 300$ ticket. We find it unjust that we had chosen this place knowing we would not be available to deal with parking on the street in Montreal during the day and the hosts never resolved anything for us. We contacted the hosts the night we arrived but did not receive a call until the following night; but the host did not actually assist us and stated that he would call us the following day to see what they could do; however, we never received a call back. The hole time we received automated messages and they never took the time to read our messages to assist us. It also seems strange that the host's name changed throughout the stay. We do not recommend staying in this Airbnb. We were extremely dissatisfied with our stay and the hosts service, they were never there to help resolve the situation or compensate us for all the extra money we had to spend because of their inaccurate listing.