Tiziano is very nice, and he contacted me before arriving and provided important information, and responded to text messages quickly. This unit is in an excellent location for visiting Old Montreal. The unit itself is well decorated and has everything we need, from a kitchen with everything to a nice living room, plus a small area for office. However, if anyone brings large and heavy suitcases, it may be a little hard to bring them up to this unit through the outdoor spiral stairs and the indoor stairs. We only had carryon suitcases, so it is not a problem for us.