Great location in Old Montreal right in a popular area with restaurants and shops.
Check In was easy.
Response time was not very good.
We scheduled an appointment to have someone come and explain how the TV worked and no one showed up.
Not enough bathroom towels and the ones they had were stained
Need dish towels in kitchen.
There was an iron but no ironing board
Combined washer and dryer wasn't working. I was told they they were unable to find a repair person. I ended up finding someone myself as we were there for 11 nights.
Had the washer repaired and gave Alcove the invoice and broken part. I was told I would be reimbursed but have not received anything yet. Also after having the washer repaired found out the dryer really didn't work..
Could be cleaner.