Overall, the stay was great and Sonder was super fast at responding to requests. The apartment was in a great location downtown and was stocked with everything we needed. As previous reviews have mentioned, you need a building code and a door code to get into your room- there is no receptionist to help you. There were two couples who weren't able to get into their rooms. One didn't have a door code that worked- we were able to provide a hotspot for them so they could contact Sonder- and they were able to get the correct code in just a couple minutes, which was great. The other couple was not able to get in because their son had booked through a third party and couldn't find any of the codes. Just make sure you have both codes and the number to call Sonder saved somewhere in case you have issues.