air con worked in one room the bedrooms had heat pumping. contacted them. 24 hours later we get a reply giving us instructions how to use thermostat....ummmm thanks. didn't work. had to leave 1 day early couldn't handle the heat. it's was heat warning in Montreal.. I have attempted to get answers and I have been ghosted by sonders. in the end my 3 days trip was a nightmare. too hot to sleep and very little privacy as the bedrooms don't have full walls between them and loft bed has no walls location is sketchy. homeless and addiction centre's all around so be prepared to be asked for money . A LOT disappointing to say the least