The suite/location is in a great neighbourhood of Mile End with many nearby shops and restaurants. Having a heavy luggage was difficult to manage the stairs leading up to the suite but the suite itself was pleasant. A few check in issues were communicated to Delphine without a speedy resolution (ie. No bar soap in any of the washrooms, 1 dirty towel left on the towel rack, laundry left in the machine, dirty rag and random stuff left on the kitchen counter by the cleaning staff, the tv in the master bedroom did not turn on - batteries perhaps that needed replacing; again this was also communicated to Delphine). I was only staying one night in the unit. My number one beef was the auto generated responses received rather than a personal response to my questions/issues. It was only when i repeated the issues was I provided a response but no proper/speedy resolution. Delphine was pleasant to deal with but just too stressful with having to follow up multiple times for an answer.