We received this unsigned message about a month before our visit, after we had purchased $2,400 in non-refundable air fare. We let this message speak for itself:
Hello Mme _____
For reasons that escape us, we are unable to rent the Loft on your last night with us: December, 28th.
We want to offer you some possible solutions:
1. - A change of dates:
Arrival: December, 24th
Depart: December 28th
2.- You may choose to leave the reservation as it is, but stay the last night (12/28) in a room at the Hotel Sainte-Anne. It will be a room with 2 queen beds, and you'll have a free breakfast x4 people at the hotel the following morning (12/29)
3.- Finally, it will be to cut your stay one day short and do check out on Décember, 28th. We really hope it doesn't come to that.
We are very sorry for any inconvenience.
Please let us know.
Thank you.