It was a nightmare. I booked a place on Airbnb and when I got there I found out that someone was already renting the place. I drove 12 hours to get there and as you can imagine I was very upset. They told me that Airbnb had messed up and accidentally listed the location. They finally found me another room (that was nowhere near the same size of the original). Before you rent from them make sure that the room is actually available.
None of it makes sense because when I would send them questions regarding my location the days prior to the rental, they would answer. I will also say that they are horrible when it comes to communication. I would send a question, and they would respond about two or three days later. Just an overall horrible company to rent from.