Terrible experience with the host. We never got any information on how to access the apartment so we sent Celine a message in the morning of the check-in. After several messages and no answers when calling her, we decided to show up at the check-in time (3pm) to find out no one was there. By 6:00pm, we let her know that we had no choice but to rent a hotel room for the night and that we’ll request a refund via Airbnb. It’s only after having rented the hotel room that Celine sends us the template message on how to access the apartment with a little personalized note for the reason of her lateness. I then reply that it was too late and we had to book a hotel and request the full refund. We sent 5 more messages, called 3 more times and never got a reply from Celine. I had to seek help from the Airbnb support team to obtain my refund.
I do not recommend the apartment at all due to the lack of professionalism, lateness, and disrespectful behaviour of the host. A simple message prior to our arrival would have avoided the situation. I hope the reader of this critic will relate to our experience, and decide not to book any apartment with Celine. This type of host should not operate through Airbnb.