We are from Maine and we understand low temperatures but when you don’t have a fair amount of heat during the low temperatures and everyone needs to be wrapped in blankets to stay warm that was a bit of a problem. We had six guests and did not have enough bedding for everyone. There was no comforter for one bed so all we had was sheets. If we would have been able to have more heat the betting problem would not have been an issue. After contacting the owner no one came out to help us with the heat pump to get it running. We own two heat pumps in our house so we know how to run a heat pump but there was an error on his heat pump and nothing was done to help us get heat in the apartment.