Dirty bed linens. This Airbnb stay was a gift my daughter's wedding. Both my daughter and her new husband are studying in the medical field. Both were very upset regarding the multiple stains on the mattress bed sheet and I had to secure last minute accommodations at a 5 star hotel close by. I called and e-mailed the host asking for a resolution, such as moving to another room or they should have at the minimum sent someone to replace all bed linens, but instead I was told the manager was not available to speak to me and I had to write a message. I received a brief response via message but I suggested a partial refund it took 2 days for a reply and was told any refund is not possible. This Airbnb should not be listed as a Superhost, they lack basic customer service and this is why I am writing a bad review. This could have been resolved but the host choose not to reply or call me to discuss/resolve the situation. Be careful with this place!!