We were so excited about this place when we found it on the Airbnb site! The pictures looked amazing and we decided to book it for 3 nights in order to spend some quality time with our families. Unfortunately it turned out to be a nightmare. Our check in time was at 4pm, but because of heavy rain and traffic we arrived at 4:45. I had informed Mr. Claude of our delayed arrival. When we got there, the 2 cleaning staff were still there and we waited for them an extra 10 minutes to finish, so we can all go in. We were a family of 5 and a family of 3, so total of 8 people.
We didn't want to go in when the cleaning crew was inside because of the covid-19 situation.
When the crew came out (2 girls) we asked them if the house is ready and if we can go in. The answer was yes and the nightmare started...
We walked in, and started to notice right away that the house was run down and very dirty. In the kitchen, the cabinets, the fan, the kitchen table were full of old grease that was sticky and dusty. Some of the glass light fixtures were broken and cracked and left to hang there. That poses a hazard, as the glass could fall at any time. The light fixtures were also dusty. We found hair on the heating units, bed sheets, and head boards. Dust almost everywhere and mold in 2 out of 3 bathrooms... We had to wash all the bedsheets as we were too disgusted to sleep in them as is. We spent our evening cleaning instead of resting and enjoying our vacation.
The sofa in the kitchen is also dirty. The interior of the fridge was cleaned poorly and the kitchen sink was quite filthy too. We had to disinfect high touch areas because we were just too disgusted to sit or touch anything.
There were no instructions on how to use the appliances and when we asked Claude for the password to watch a movie, he never texted us back.( No Smart tv in the house to use our accounts.)
Outside, the pool area wasn’t in any better shape. The yard looked abandoned and my wife stepped on one of the wobbly stones,(most of the pavers around the yard are moving when you step on them) lost her balance and fell down. Thankfully, she didn’t break anything.
We took pictures and raised our concerns with Claude. He offered us to send the cleaning crew back and clean the house to our satisfaction but when I told him...
"Y now? I was here 4.45pm and I was waiting for them to finish so we can all go in... I'm not comfortable to have people in the house now...Why do you want to send people on my time to clean up?" He offered us to stay an extra afternoon to compensate ..
Of course we refused to stay even more and we kindly requested an early check out the next morning. Then he got very rude and defensive and threatened to call the police to get us out. Lol! We wanted out!! We stayed the night and left early the next morning. PS...This looks more than a party house for school kids that everyone brakes something and never get fixed... If you want any pictures of this tragedy don't hesitate to email me at tassokaris@gmail.com.