Easy communication and very responsive! The place is great, we only had two people but the place can host four people comfortably. Felix sent over a lot of options for restaurants, bars, and places to see, definitely a great host! The only issue we had was the upstairs people were having a birthday party when we were there, so it was a little loud one evening but I don’t think it’s a regular thing so definitely don’t need to worry about it. I would highly recommend the place for anyone who is visiting Quebec City! Location is easy to find too!