I sent three messages about whether I could check-in earlier than 4pm (even 3pm would have helped) and never received a response to my question. Each time I got back a generic message. The place was what was advertised, which was great, my only complaint was the very overpowering air freshener that plugged-in to the wall. I am among the many people that are sensitive to scents and it was grating (I unplugged it and opened the windows). The neighbourhood was perfect, the apartment was very quiet and comfortable, and I had a great stay there.