It was an unpleasant experience on check in.
We arrived a bit after 11:00 pm of Oct 5. We followed host instructions to open the door but failed after attempts. We started to contact host by many calls and messages. We only heard back from host once right before 12 in message giving the same instruction.
While waiting host responses, we started to seek help from Airbnb Help. After explanation, waiting, video recording of door open process, at 1:30 am of October 6, Airbnb verified we followed instructions properly and the door couldn’t be open and agreed to refund the cost.
We started to look for a place to stay after 1:45am. We finally settled in a hotel at 4 in the morning. During the time, we experienced exhaustion, hunger, frustration… we run out of cell batteries to reach out for places, and we had to hold on nature calls…
It was a hopeless and disappointing journey.
This experience changed my expectations on Airbnb. Is a late check in so uncertain and unsafe?