Robert and Chantale were excellent with communication even before our trip. Their daughter, Camille was there to welcome us and give us the lay of the land. The loft was very clean and well situated to all the sites. We appreciated the self serve mini bar and paid for a few beers. Our only complaint was that the bed was very hard for us. We prefer something a little softer, but everyone is different. We had a great time and would recommend the loft to others.