This was my first experience with Airbnb and I’m wary of using it again. Although the room I was in was clean and very well located, I arrived to a room that was freezing cold with the heat out of order. After enduring the cold for an hour is so, I went down to reception to inform them the heating wasn’t working. The desk attendant came up to verify that in fact the heating wasn’t working. She proceeded to tell me to give it @ 15 mins for the room to warm up after she fussed with thermostat. I gave it half an hour and it was still blowing cold air. I phoned reception where they offered me another room for the inconvenience. I thanked her and retrieved my new room key. Packed my things and moved into the new room. We left the room to go sightsee @ 2-3 hrs. Upon returning I was informed that I now needed to vacate the new room the next day by 12 as it was already booked for someone else, and that the heating in my original room “should” be working by the time I vacate the other room. I was so angry that yet again I had to pack up and move back into the original room where I found a desk top heater as back up if the heating malfunctioned again. By this time I was totally fed up with the hotel and the room. I texted the host and he didn’t get back to me until the next day, where he proceeded to give me, a 54 year old person, who has surely used a home thermostat before, a lesson on using the thermostat properly. He obviously doesn’t understand the English language (I was in Quebec) as he didn’t acknowledge/understand what was happening/happened in the room I was booked in. Then on my checkout day he sends me a “thank you” and “hope you enjoyed your stay” message!!! Are you kidding me?! P.S during the middle of the night there was a crash; one of the curtain rods and the curtains fell right off the window! Quebec was beautiful and the people super friendly and extremely cooperative and organized with COVID-19 protocols, however, I will think twice before booking another stay through Airbnb anywhere!