Due to a storm, power outages forced us to cancel our Airbnb in the mountains and find a new place to stay for 2-3 nights on Christmas Eve day. The host responded within minutes and was able to accommodate our family of 5. They even set up an extra bed & brought extra lines. The apartment was spotless and fit our needs at the last minute. Had all amenities. It was a little small for us (3 teens) but would be perfect for smaller sized family or 4 adults.