Pros: perfect location, historical building with charm. Host tried to work things out.
Cons: 1. Dirty and disgusting odors throughout the room, 2. Unsafe, unprofessional drunken building caretaker/concierge, 3. Constructions right outside the windows went on for a week, banging loud all day long (9-5), even caretaker was working outside our windows on the ladder all day during weekend, so we could not open windows or curtain for 7 days and lots of dusts made through the window sill and hallway (the room is the first one off the front entrance door). We couldn't stay the first night because the odor in bedding was so bad and disgusting (host said a guy stayed there for many months up until we checked in). The host/caretaker did not clean the room properly and did not wash bed linens or towels; thin old pillows were disgusting and stinky, and the bathroom was so filthy and yucky, I almost puked. Dirty disgusting yellow spots in the toilet and black mold throughout the tiles including the shower stall. Towels were dirty and disgusting as well - it’s not even the bath towel; they were thin and old with dirty stained spots that should be thrown away. We had to stay in a nearby hotel on the first day because we couldn’t even lay our heads in dirty disgusting bed with bad odor, and the room didn’t even have Air Conditioning. When called the host, he said the concierge/caretaker will be there soon but someone knocked on our door after an hour later, and when I asked if he was the concierge, he said yes. I let him in but he was so drunk to the point he couldn’t even walk and talk or comprehend anything, and he was swaying and wobbly with harsh alcohol smell on him. He wouldn’t even leave the room when we asked him to leave because we felt so unsafe. I called the host again and he said the guy is usually good 90% of the time. I stayed in a hotel so we could sleep the first night, and on the second day we went to IKEA to buy bed linens, pillows, blanket and towels, and to Costco to buy a fan as well as cleaning supplies. We cleaned the bathroom, floors, kitchen (appliances like coffee maker, kettle, toast, were so dirty with old stains). AC was later installed in our room after 5 days and the host reimbursed the cleaning fee. I took my bed linens back with me home and returned the fan to the store. My families and friends who visited us could not believe the condition of the room and bedding with such odors. Talked with upstairs guests and they also had the same issues with dirty room and bedding that they were planning to go to IKEA to purchase bed linens, but they ended up moving to a different place because the construction in the building right outside the windows was just too loud and shaking the entire room all day long. We stayed in a nearby hotel for the duration of construction (a week) because airbnb didn’t have another room for 3 people available in the same location, Old Quebec City.