Unfortunately we came down with covid shortly before our planned trip. I reached out to Manior and explained the situation, but they were entirely uncooperative. We asked for either a partial refund as we would be unable to make the trip, OR we were willing to pay them MORE money to reschedule to another time. They were unwilling to work with us on either option and simply refused to have any flexibility whatsoever resulting in us losing $1000s. Clearly they'd rather just collect your $$$ than care at all about your experience. Do not book with them, you've been warned.