I was not impressed with this Airbnb. Alice was very easy to communicate with and the check in was easy, however I had to communicate too much with her upon our arrival. The bathroom was not cleaned at all. I had to send her pictures of the dirt and debris in and around the sink. The garbage had not been emptied in the bathroom either. We were left with only 2 bath towels for 2 people for 3 nights. I reached out to Alice and she apologized stating she had a new cleaning woman and would get her back to clean and leave 2 hand towels. I can understand that to a degree, however when we opened the refrigerator the smell of sour milk coming from a small container was so strong that I doubt someone had checked it in a very long while. The air conditioner was not hooked up and it was very hot in the small apartment. Alice sent someone to look at it and they were not able to hook it up. She offered to have someone else come out, but my husband and I did not want to sit with our belongings to wait. I trusted the cleaning lady she sent while we went and explored, but I should have stayed because all she did was leave us 2 hand towels and empty the garbage, she never cleaned. I had to buy cleaner and do it myself. Alice did refund me my cleaning fee.
As for the location, it is very convenient to Old Quebec. Just a short walk down the street which was perfect. We used the back door as I did not like the front street entrance. It was very old, smelled like grease from the Thai restaurant downstairs, poorly lit and not very clean. The back entrance requires that you walk up a couple flights of metal stairs which luckily was not difficult for my husband and I. The parking space was convenient out the back entrance, but space #2 has a tree that hangs over your car leaving a sap all over the car.
The pictures are not totally accurate as well. The living room now has carpeting and the bedroom has a scatter rug under the bed.
I appreciated the efforts Alice made to try and rectify the problems, however it was not enough for me to return here or give it a good rating.