When we arrived the keypad code they gave us was not working. Other guests were experiencing the same thing. We finally got in the building when people opened the door while they left. We went up to our room and the code would not work. Although the staff was kind and did their best to resolve the situation it took nearly 45 minutes before we could go into our room and we were late for our diner reservation and did not get to go out for our diner. When we walked into the apartment we found that although there are two beds there are not two bedrooms. I had called before arriving to make sure that the pictures were accurate but they were not. We got an apartment different then the one on the pictures of the reservation. We were told we would have a 6th-floor penthouse. We got a 5th-floor apartment with no walls for the bedrooms. Basically, they put two beds separated by a half wall with no curtains and absolutely no privacy. It really was not as described. They said there usually should be a curtain (no wall) but there was none.