We visited unit 305 in Jul21 to spend 3 nights in Quebec city. Overall, very disappointed with the unit and the host. Please see below with details of what we experienced:
Positive points:
Clean, tidy, good selection of plates and pots, nice surrounding restaurants, close distance to old Quebec (bare in mind there are lots of constructions in this area)
Negative points:
- Inaccurate details for check-in: We had difficulties to open the door, had to message and call the emergency number to be told that we need to pull the door first and then enter the key code
- Toilet not working properly from day 2: The flush wasn't working. Very inconvenient and no help from the host
- Noisy neighborhood: from people outside until late at night (not the fault of the host, but I am pointing out for people who care about their peace)
- The odd thing was that we could hear noise through the walls from the next door neighbor during night time (just chatting or watching TV) and also anytime someone was walking upstairs we could hear all their steps- The noise continued until neighbors go to bed: No proper insulation in the unit/ very frustrating to sleep at night
- Lack of communication from the host: I didn't receive a response from the host to any of my questions during our stay- The expectation in the host's profile was to answer within 1 hour. However, we either not received any response or received one line of "Sorry I was too busy" after 1-2 days. The host would only send automatic messages such as reminder for check-in or check-out. No response to issues at all!
Overall, the unit was clean and nice. But with all the issues mentioned above, I would not recommend staying at this building at all! I am spending time to write this review with the hope that people make a good choice with their selection and that the host improve their services