Charles made us feel welcome and greated us at the train station when we arrived. He was easy to reach, prompt in his responses and responded to any questions we had. He knows about the local area and can recommend many things to do and where to eat. The apartment is lovely, in a convenient location, has plenty of space and comfortable furniture. The kitchen has everything that you need to prepare meals (including corkscrew, measuring cups and spoons, and other implements) and the laundry is an added bonus when travelling. There are extra blankets and towels should you need them. The train station is across the street, there are many restaurants within a couple of blocks and there's a grocery store a few minutes walk away. Old Quebec City and its many attractions is a short walk away. The apartment is on the second floor with a flight of stairs to go up. Charles listing is accurate on what is offered, and the decor has been updated since the photos in the listing I saw. There is no phone available in the unit, but there is wifi and excellent cell phone strength. I would happily return to stay for another visit at this place.