I always book my stays with Airbnb and am always satisfied. However, I ran into some issues this time. The host did not provide the exact entry details. We tried to contact him but didn’t answer any of our phone calls. We had to wait 45 minutes until a resident opened the door for us. Also, the apartment’s outside door handle was broken. We tried to contact the host once again, but he continued to ignore our calls. We came all the way from Montreal for a business meeting. But due to the broken handle, we weren’t able to attend. We have to video call (which could’ve been done back home). Since the handle was broken, it would’ve been impossible for us to get back into the apartment. We were forced to spend the whole day inside. We called the customer service line and they also had difficulty reaching out to the host. Finally, the host contacted us at 11pm. He said he was aware that the handle was broken from the previous client. It is very upsetting to know that he was aware of the issue but didn’t fix it (let alone let us know). He sent someone to fix the handle the next day. The person fixed the handle in the evening at 5pm. This is unbelievable, as we had to spend another half day in the apartment until the door was fixed. I also wanted to mention that at our arrival, the floor was wet, the dining table was sticky and the dishes were unsanitary. This leads me to doubt that the host has taken extra cleanliness measures during the pandemic. Not to the top bunk bed had missing screws. This is very unsafe, irresponsible and dangerous. Please have the host fix it as soon as possible for the next client.