Serge was a very communicative host! He addressed my questions in a timely manner and made us feel at home. One point: make sure you pay attention to his directions to the parking garage, as there is a second one right across the street from the one he guides you to, and that one won't let you in on his pass (and there's no backing out if a car pulls in behind you--learned that the hard way). We had to cut our trip short due to an approaching storm potentially delaying our return trip home. Serge was great to work with and gave us the info we needed to check out quickly. A great stay, and would rent here again!