Vincent was away on vacation, so we worked with Phillippe (family member). He was very professional and responsive to all our questions. We very much appreciated the late checkout due to our flights being so late in the day. Cannot say enough about the location! Even tho it is set far away from the main street (need to go through 6 different doors to get to/from the apartment to the Grand Allez), but the entrance to the building is really right on the street. We had amazing views from there at the entrance and saw all of the NYE festivity prep and the big party on Dec 31st...music, zipline, rides, outdoor fireplaces along the roads, bars, dancing. This was the first year in quite a while they allowed drinking along the street, so it was very lively. We'd make a few adjustments to make it a bit more "cozy" than the ad describes, but for our purposes/trip, it worked. It's definitely NOT handicap accessible and there are several stairs from the street up to the actual apartment which proved a bit challenging given our 2 wks worth of bags. Despite the slow to non-existent wireless, excessive noise from neighbors and the "picture" of the fireplace, it worked well for us. We were very happy with the bed (recently updated due to previous tenant's feedback) which was very comfortable and we made good use of the coffee maker! Overall, it was a nice vacation for us...thank you.