We came to Cozy Zen as 2 senior couples. Ken was very accommodating for pre arrival requests. The apartment is well stocked and in a good location near restaurants and pubs. Unfortunately it didn’t work out for us and we had to make a difficult decision to go to a hotel after staying one night for the following reasons. My husband and sister in law need extra firm mattresses and neither one slept much the first night. I must say Ken tried to resolve this by offering to replace one mattress with a firmer one which may have worked, and one pillow top which probably wouldn’t. The beds are also very low which wouldn’t be an issue for most, but more so for seniors. The other reason we weren’t able to stay is one of our group has mobility issues and had difficulty getting into the tub to shower and had nothing to hold onto when showering, therefore felt unsafe. Ken was focused on replacing the mattresses but didn’t offer a solution for the bath so we felt we had to find alternative accommodations. I put in a cancellation notification the 1st morning and added 24 hours for check out. We weren’t expecting a full refund but a refund as per Air Bnb policy for cancellation would have been appreciated. Ken declined any refund as he said he tried to resolve the mattress concerns but no resolution was offered for the bathtub safety issue. For most people this is a great spot but we are very disappointed in the outcome as we had been looking forward to staying at Cozy Zen.