It's definitely a good idea to read through all reviews before booking!!**
We had no trouble checking in; instructions for parking were provided and easy to follow. The place is really cute and matched pictures; pretty good location (La Croquembouche bakery across the street is definitely recommended!).
HOWEVER, major issues arose when we found that the cleanliness of the place was sub-standard:
- dishes in the cupboard were not cleaned
- washroom was not properly cleaned; used razor on top of the cabinet and the shower was pretty disgusting (thick build-up of dirt and hair in the drain and stuff on the shower walls)
- towels and bedding had stains on them and did not look like they were cleaned
- no bedsheets or cases were provided for the pull out sofa; just the duvet and pillows on their own (that had obvious brown stains on them) -- we later found a used bedsheet in the couch along with a dirty towel and some garbage
- insufficient cleaning supplies (the dish soap seemed watered down, no paper towel or gloves, and barely any disinfectant to use)
When we contacted Louis about our concerns and asked about providing cleaning supplies, he dismissed us saying it wasn't an emergency and that he would "try to send someone the next morning".
Suffice to say, we didn't trust that the place was cleaned properly or that the "5-step enhanced cleaning process" was actually followed. We were super upset with the service provided and canceled our booking that night.