My spouse and I had been looking forward to our trip to Québec as it was in the making for at least almost a year. We were quite excited to come and stay at this place as we anticipated that this would be just like home for the remaining 4 days of our trip. Once we arrived, it was very discouraging to find out that there was no air conditioning available even though it was indicated in the amenities. What we thought was a portable AC unit happened to be a dehumidifier which would randomly turn on and off throughout the day/night and very much interrupted our sleep for the next four nights. Not only did the noise contribute to our discomfort, it would blow out hot air and we had to empty the accumulated water every now and then - these procedures were never communicated to us and we had to play the guessing game for 4 days. We also had to keep all of the windows opened because it was very stuffy and suffocating. The lack of clarity and misinformation on the listing were key factors as it was directly affecting our sleep at night - which then led us to not being able to enjoy the day ahead. My desire is not to be discouraging but I would not recommend this place if it were in the same state when we had left. Listings should always be clear and transparent with amenities - these factors are what make or break the guest experience at times.
We ended up purchasing a fan from Canadian Tire about 8 min away.
On the third night when the situation elevated to the worst, we contacted the host by 2:30 AM, stating our troubled experience at their apartment and in the morning we had an offer to leave the apartment and get a refund of $62 for the last night and an additional $20 off for the error and misrepresentation of the listing
Long story short, we decided to stay another night - as we were not able to find an affordable and last minute Airbnb booking, and we would have had to clean up and pack up and then move to another location for just a few more hours of our trip - which didn't sound worth it.
We didn't enjoy it at all and we asked Airbnb for a possible refund of our stay, as we felt that we got ripped off and most importantly, deceived!
The consolation offered by the host was unrealistic as it didn't cater to the fact that we had been misinformed since day one of our stay and wasn't offered any kind of solution to make our stay more comfortable. We had to make our own arrangements in addition to the sleepless nights.
Thank you for taking the time to read our review, Shalom!