It is very difficult for us to write an effective review as we did not go to the AirBnB due to COVID. Unfortunately a week before we planned to go, Quebec went into a lockdown, many flights were being cancelled and as we had to be able to ensure we could get home for work, we made the difficult decision as a family to cancel our Christmas holidays. We do understand it is a business but don't feel Coralie was receptive to our suggestion to work out a compromise on cost since we could not attend. When we phoned, she suggested we contact AirBnB and we did. They said we needed to speak to the owner. When we contacted her again, she said she was not willing to allow us to cancel as she felt we could still get to the AirBnB. At that time, many flights were being cancelled, the provincial and federal government were asking people not to travel, our tickets to our theatre performances and Montreal Canadiens games were cancelled. Given this, we don't think it was truly possible to travel and unfair to say we should still go there. As a point of comparison our AirBnB in Montreal was willing to work out a compromise to allow us to come to their location at a different time.