After driving 8+ hours from Ontario to Quebec City, we were extremely disappointed to learn that the host did not provide us with our check-in details (i.e. the code for the door). We were unable to enter the apartment. We tried contacting the host for 2 hours, with no response. Our messages and calls did not go through. At that point, we had to file a report with Airbnb and make last minute arrangements. We booked a hotel in Montreal (2.5 hrs away from Quebec City), as there were no viable options for us in the area (a result of needing to book new accommodations at the last minute). This lack of professionalism and negligence upended our trip, and as a result, we were not able to explore Quebec City or partake in the experiences we had planned. If you do not have the flexibility to get around, the money to purchase a last minute hotel/bnb, or if you simply do not want to risk being stranded in an unfamiliar city, I highly recommend you consider booking elsewhere.