My only complaint about this experience is that it was initially difficult to contact Louis for check in instruction (took several messages and phone calls and the check in instructions were received the day prior). That aside, once Louis did respond, his instructions were quite detailed and he was very friendly. He also promptly and courteously dealt with a minor issue we had after checking in. We did not meet Louis, but his apartment was as pictured, bright and neat. It is in a good location, just outside Old Quebec and a good price.