The loft was as the photos on the listing shows. It was spacious, clean, well decorated and in a vibrant neighbourhood. Unfortunately, approximately 30 minutes after our check in, the loft was filled with a burning wood smell being emitted from the unit above. After the loft management staff investigated they acknowledged the strong odour but could not identify it’s origin or determine how to stop the burning smell that was filling the unit. The staff on duty told us (in writing and verbally) that they would give us a full refund if we wanted to check out, especially if we were worried about our safety since they couldn’t identify the source of the burning. We checked out after receiving this information, then the following day we were told by different staff at the management company that they would not refund us, despite acknowledging that the staff had already told us they would. We referred the matter to the Airbnb Resolution Centre and after conducting their investigation they sided with us and issued the full refund. So, my advice to any future renters of the units managed by this company is to be very cautious as they do not necessarily honour what their staff says.