Booking was easy and communication was promptly and professional. The apartment is spacious and clean, located very close to Gare du Palais, steps away from the Old Town. Kitchen is well equipped and many good restaurants are within short walking distance. The bus stop is right in front of the apartment's entrance.
Home instructions and stay recommendation were provided in both English and French. There are tons of Tourist Guides under the TV. Our only setback was Netflix - my understanding was it is included, but we were prompted for our own account.
Owners left us bus passes for two days and some chocolates which was very nice.
Some practical tips:
1. If you are staying in winter, you may want to fiddle with temperature settings before going to bed. We have found that 18 degrees setting produced vastly different results in different bedrooms.
2. Dishwasher door needs to be pushed closed with some force, or the dishwasher may not start.
3. The walk to and from Old Town has steep parts, if you have trouble walking, you may want to take bus 11. The same bus will take you to the Art Museum and Plains of Abraham.