Amenities were supposed to include shampoo and soap, something we always bring, but this time was a last minute, quick trip and the listing says both are provided. Neither were. The host messaged us once with the lockbox code and we never heard again. We messaged about the soap, shampoo and to get wifi information and heard nothing back.
The listing doesn't make it clear the apartment is on the third floor, up very narrow and steep steps. Very good size, with plenty of room, and it's in a great location. The kitchen has all new appliances and washer/dryer. The kitchen tap, however, is very old and needs to be replaced. Bath exhaust fan cover fell off.
The small things for the host to do are major issues for guests.
1. Be responsive.
2. Provide the amenities listed or remove them from the list.
3. Provide wifi info with lockbox info.
4. Kleenex/tissues would be good.
5. Paper towels/ dw tabs for the kitchen.
6. Possible pet urine odour on one of the bed comforters.