No matter how many good reviews there are, this host is AWFUL.
Her listing on Airbnb says no stairs to climb: 2 flights must be climbed.
It says free parking but nothing about heavy construction closing the street so no access by car to drop off baggages, so had to run up, get the key for the garage (can’t park anywhere close enough), park and walk 10 minutes with all baggage.
We get in: hair on broken toilet seat, mildew in shower, hand prints EVERYWHERE in the bathroom stainless steel door handles, faucets etc…
Ok… call her up, she writes: you can write to me instead. And it’s not ROXANNE, the owner, she’s too busy for us, it’s her “helper”, who doesn’t want to hear anything more about the filth of the apartment even in times of Covid and is only willing to give me 45$ (1/2 the cleaning fee). We try to call, nothing…
We decide to CLEAN THE PLACE since nothing else is available. We check the sheets: hair everywhere!!!
That did it for us so we left and wrote to her that we had left. Nothing!
Airbnb won’t help me because I gave the host more than 24 hours to get back to me.
Today, after our weekend of 2 nights (690$ at Roxannes place) and 550$ at a hotel, I get the news that Roxanne will not give me more than 45$ back.
I was a host, I made sure it was 100% clean.
During covid this is unacceptable and disrespectful to her clients.
She owns 3 places so BEWARE OF OTHER LISTINGS FROM HER.
It cost me more than a week’s salary for 2 nights.
The place (location) would be nice, but DEFINITELY NOT WORTH HOW MUCH SHE CHARGED.
There’s a condo, same size spotless for 1/2 the price around the corner, go somewhere else!!