This is a beautiful condo in a great location but the owner has a disgusting attitude. Absolutely zero customer service. The apartment is exactly like the pictures show: clean, organized, I would even say chic. Decent price given its location being near the old part of town. My biggest problem came at night when I tried to go to sleep. I tried to turn off this light from the balcony that was shinning, through the thin curtains, straight onto my eyes, but it simply didn’t work. After trying every single switch in the room without success I tried asking for the host’s help, who proceeded to be rude writing in all caps, saying unnecessary things such as: I’M NOT AN ELECTRICIAN, no one has complained before, etc. The impression I had is that I was bothering him and he just didn’t want to deal with it. After I explained to Louis that the switch wasn't working he wrote “IMPOSSIBLE. It’s the switch on the RIGHT. ON… THE… RIGHT… Can’t you see it?” I took pictures of all the switches and the balcony light and sent them to Louis and showed him the switches were not working. He said “I don’t know, I’M NOT AN ELECTRICIAN and besides, no one else has complained.” At this point I’m just feeling awful given the way he's treating me, and all the money I’ve spent on the place. I don’t care if no one has complained about it before. The light was bothering me and I needed it to be off so I could sleep, but instead of getting help from a compassionate host I was getting an attitude. Louis probably enjoyed receiving the hundreds of dollars I paid for the place but providing decent customer service was never something he cared about. I thought about turning the circuit breaker off but there were 16 of them and I didn’t want to do something that would damage the electrical wiring. And besides, all the writing on the circuit breakers was in colloquial Quebec French so I didn’t know which breaker to turn off. Even that kind of help I didn’t get from Louis. So later I accidentally turned off one of the breaker and that worked to turn off the light. But at this point I can’t even relax anymore given the was I was treated. On the day of the trip I noticed I was arriving in Quebec City at 11:00am and the apartment wouldn’t be available until 3pm so I politely asked if it would be possible for him to give us an early check in. He didn’t didn’t even bother to formulate a proper answer. Instead he just wrote “no. cleaning reasons.” I noticed that the apartment was vacant the day before I arrived so it wasn’t really for cleaning reasons, since the apartment probably was already clean the way before I arrived. But no problem since it said in the description “no early check-ins allowed.” I asked if it would...