The customer service was awesome, they helped us to figure out how to use the sofa bed. However, the sofa bed was quite small, for us it only fits one person. This place is suitable for family too, I saw baby bed inside the closet. We also have some trouble with the towels and the apartment smell. The towels smells like a wet laundry that you kept inside a sealed place (you know what I mean). The apartment itself smells not really nice, but we can still bare with it. Other than that, the equipment are complete, they even have keurig machine! Thank you so much! Overall, I would recommend this place to a friend :)