I am very disappointed in Alice and her elusivness. Has anyone of her past clients ever met Alice in person? Alice requests a government photo ID in order to be able to make the reservations, as well as an additional $300.00 dollar deposit. I was OK with providing my ID, but refused the deposit, which she did accept. I thought that, in return, I can expect the same honesty and commitment from Alice. The Quebec City apartment itself is indeed very nice and clean, the location is excellent and convenient, and free parking is included. However, what Alice failed to write on her Airbnb apartment description page is that the apartment is located above a restaurant - in the back part of the restaurant, above the back-doors, right next to the restaurant steel chimney kitchen vent with a very powerful motor, which caused a loud and annoying humming noise in the bedroom. The humming noise from the vent motor and the air blown through the vent was very strong and it caused the floors and walls in the bedroom, where I was supposed to sleep for 3 nights, to vibrate. I have never met Alice in person - instead she directed me by her emails to pick up the keys and to deal with another person, the cashier at the Thai restaurant - right below the apartment. The fellow was OK, but when, immediately upon my arrival, I told him that the noise coming from the restaurant vent attached to the bedroom wall was unbearable and unacceptable to me - he replied to me that they have rented out all their other units and nothing else was available, and did not discuss the issue with me any further. I tried to call Alice at the contact phone number she provided to me on the Airbnb page - but instead I was getting an automated response from Rogers.com that her contact telephone number has not even been activated. I went back to talk to the cashier in the restaurant who then called someone on his cell. First he told me that Alice will come to see me the next day, but when I insisted I wanted to talk to Alice and asked for a good phone number where I could reach her, the cashier refused to give it to me, and then he told me that he just talked to her husband and that Alice 'does not live in Canada'; the cashier also told me that Alice will be calling me. I tried to connect to the wifi with my laptop in the apartment in order to connect with Alice on the internet and to contact Airbnb.ca as well; however, there was no wifi/internet connection at all. Again, I went to talk to the cashier about it, who tried to claim that the wifi should be working OK. It did not. Finally, Alice called me and when I told her about the vent noise - she tried to flippantly tell me...