I want to say that my "bad" experience was related to the air conditioning unit (or lack of), and not at all from Alexandre or the hospitality or cleanliness. The location is the best part of the place, it is literally at the best spot ever! The entire place is pretty much a hotel (all doors have key locks like a hotel, and toiletries are like hotels, etc). So, our unit did not have air conditioning and we moved twice after that. The area is loud and will wake you (people/kids talking/screaming, and construction). We slept with our windows open the first couple of nights, and we didn't reach out about the AC until the third day, as we were trying our best to look past it and didn't want to be bothersome. However, Alexandre and his team went above and beyond once he was notified to re-accommodate us ASAP. The first time, a girl came to give us a remote for the AC, but then we realized there was no AC unit, period, in the room. We got re-accommodated to another room, but then had to be moved a second time to another room below. Which we were told would be private, but it wasn't. The people in the next room were loud and they even left beer cups in what was supposed to be our "private" bathroom. We lost about a day just to wait for the re-accommodation to take place, as we chose not to leave our belongings unattended. Alexandre compensated us with a drink at one of his restaurants for the time and trouble. NEEDLESS TO SAY, I WOULD STAY HERE AGAIN!! Alexandre is AMAZING, the location is AMAZING, the hospitality is AMAZING. I highly recommend it to anyone.