I have been traveling with Airbnb since 2015 and this is my first negative review.
Amelie is a very rude, apathetic and uninterested host. She is not welcoming to non-French speaking international visitors. She did not check up on us to see if we needed anything. The condo is located on a lower level with windows that fall on the street; so passers by can look in; there is no privacy . The condo entry has a separate hallway with non-working lights; so you have to open the condo door in the dark using your phone light. The condo is well decorated but provides a very small one person uncomfortable bed (it looks big in the pics but is very small), yellowing overused towels, a dirty shower curtain and a dirty camp style electric stove mounted on top of a defective oven.
A few hours before our arrival Amelie messaged me that her oven was not working (defective) and that at we should use a camp style electric ring stove instead. When I messaged her that we need a fully functional oven and would not have booked with her if she did not have a working stove; she send me a difficult understand disorganized message on how to use the oven which though defective apparently now suddenly worked!!!
Thereafter she send me rude messages saying she was losing her patience and that the oven works if I put the fuse on before use and shut off the fuse after use or else the heat rings don’t shut off !!!How are you supposed to use a fuse box to make an oven work adjusting an elaborate electrical panel. We were too nervous to use the oven as it could have started an electrical fire! The camp style electric style stove mounted on the stove was so disgustingly dirty that we refrained from using that too. We were forced to eat outside even though we have food allergies and after paying for an apartment which advertises a functional kitchen. Amelie knew her oven was defective to begin with as she send us a message on morning of check in stating she forgot to mention this to us!
After no contact with her during our entire stay, we got a message from Amelie telling us she was replacing the oven the day we were leaving and wanted to come to the apartment for oven delivery the morning we were leaving. We left before she arrived as we had no desire to meet an impolite host. We messaged her a thanks after check out but it is needless to say we did not receive a farewell message from her either.
Amelie needs to work on her customer service skills. In all my travels the hosts have been friendly, welcoming and very kind to international visitors. Hosts have welcomed us with open arms, provided us with local information and enquired about our needs and comforts thru our entire stays. This was our first experience with an ill-mannered host. We were apprehensive about asking her any questions as we only received insolent and scolding replies at check in.
Hopefully Amelie will use this feedback to the benefit of her future guests