The communication with Marc was very good and fast. However, the place was not completely clean when we arrived (mold in the bathtub, hair on the floor and on the dinner plates inside the cabinet, dirty wine glasses, very dusty fan (both bathroom fan and fan in living room), dirty walls with unknown stains. Very unpleasant odour throughout the apartment (but not the complex) that could not be removed even with purchased air fresheners. Location was great, but we were expecting comfort and luxury, as marketed.