The location is fantastic--it's very close to Old Quebec and right next to St. Jean which is also a great area with many nice places to eat and places to go shopping. The BnB is very picturesque and the rooms we stayed in were cozy and cute. However, we had a number of issues with booking, check in, expectations and overall communication:
We had three issues with check in:
1. We booked the suite almost two weeks in advance, and the host confirmed the booking with us right away. Then, just a day and a half before we arrived, they sent a message explaining that they had accidentally double-booked our room, and asked us to switch to a different room for the first part of our stay. While they reimbursed us for the difference in price, the replacement room was not nearly as nice as the one we booked: it didn't have a private bathroom and was much smaller than the one we had been promised in the listing.
2. Since we had to have a temporary room for the first night due to the double-booking issue, we had to switch rooms after that night. The hosts said we should leave our luggage in the entryway and come back later after they had a chance to clean the new room. We went out to see the city, and when we came back our luggage was gone and so were the hosts. We sent multiple messages and called the number they had left, but they didn't respond and the phone number they left didn't work. We ended up waiting in the entry room for over an hour before the hosts returned and let us into our room where they had put our luggage.
3. The hosts surprised us with an extra ~$100 fee when we checked out. It turned out that the listing description had mentioned that there may be an additional tax at the bottom of the description, but the hosts never mentioned the fee in our messages or when we checked in, instead springing it on us as we were about to leave.
Breakfast:
The description and other people's reviews suggested there was professional breakfast provided, which makes sense since this is advertised as a professional BnB. The breakfast was clearly not up to the typical standards, our guess is that the regular host was not there. Specifically, the bread was extremely stale (it was rock hard), the yogurt was frozen, and the french toast was half cold.
All in all, the value of the BnB was reasonable for the area, but we had many issues that left us rather disappointed. Part of this may be due to the fact that the hosts while we were there, though very nice, did not seem to be the usual hosts of the BnB and did not seem to have much experience running the place. As such, it is totally possible that other guests may have a better experience, but our experience was not ideal.