So this group owns/operates a lot of rental units throughout Quebec City, and they all seem really nice. Because the group is larger than your typical host, you get staff on call until midnight, a great perk. We had a great stay overall, but there were a few issues knocking this down to a 4-star for me. For starters, when I called to check on the room around 5:30pm and requested a crib, the person who answered stated that they needed to be requested in advance, that "this was a problem" and she would see what she could do. I apologized for not requesting it earlier, since it was listed as an amenity on the AirBnB listing, I didn't realize I needed to request it. The response was a fairly snarky "no, we told you to request it", which I did not appreciate at all--especially when I went back and confirmed through all communication and the property description on AirBnB, nowhere does it say that some listed amenities or the crib in particular needs to be requested. Fast forward to when we arrived at the unit--pac n' play already in there for us, so they figured it out (and thank you--not sure what we would have done with my 8-month old if not...). Ok, happy to move on and enjoy my stay, but please train your people to give your guests the benefit of the doubt and don't give them snark and attitude--it was a tough first impression to get past.
Otherwise, we really enjoyed our stay. I wouldn't recommend this unit to families--the unit was very loud despite its size and we could hear everything from every room--and while the design was overall really nice, there was no artwork on the walls whatsoever, which made it feel stark and cold--such an easy fix!
Again, I would give the benefit of the doubt on the initial issue and would stay with the Lofts group again--but I hope someone gives that employee the basic customer service training that she so desperately needs!