We had arrived in Quebec City as a stopping point on a road trip. After driving for 9 hours we had expected to be able to rest at the Airbnb that we booked here. Getting into the apartment building wasn’t an issue but getting onto the floor where the Airbnb was. We put in the correct pin multiple times but the door wouldn’t open (looked to be deadbolted from the inside). At this point we tried calling and emailing the host multiple times with no response. We did this for about 30 minutes until we decided to cut our losses and keep driving on the road trip. The host eventually called us back but it was already too late. He was very apologetic (and reviewed me as a guest anyway) but at that point it was too late and it seemed like he wasn’t even around to fix the issue if we would’ve stayed. The place was in a great spot and looked nice from the pictures, unfortunately we were not even able to get in due to an unresponsive host.