A nightmare!
I would never recommend this host!
4 hours waiting outside the building! The host was unreadable, so was the host alternative contact. Rude and no basic customer service skills! The host didn’t even bother to apologize for not being available to help. Me and my family got to the appointment, we could not open the dysfunctional door, reach out for help. Being patient and in good faith, we waited until 2 am hoping to get help from the host or Airbnb help line. @AirbnbHelp solution was to cancel my reservation because they couldn’t find the host and were too busy with call volume. So I was on my own…in the street..with my baby and kids.
We got a response from the host the following day! We were basically homeless until 2 am
We had to find an alternative accommodation on our own. I will fight to be fully refund for this one! It was an absolute nightmare!