From the get go, Charles was there to greet us and provided us with all the information we needed to make our visit to Quebec City a great success. The apartment comes as advertised. It really is a home away from home, spotlessly clean and, despite not having a dishwasher, is fully equipped in every other way with quality cookware and utensils and washer and dryer. The bed was very cozy, comfortable and my wife thoroughly enjoyed the extra-large bathtub. The location is outstanding and the neighborhood quite peaceful considering its proximity to transit, markets, restaurants and historic Old Quebec. The experience as a whole exceeded our expectations and we look forward to returning.