I booked app.17 and when I asked the host if I could access the property thirty minutes before check-in time, I was told to go to appt. 15 instead as the one I booked had a broken pipe in the bathroom. This appt. 15 was not at all equivalent with the one I had booked. When I asked the host for a discount, he rudely told me he offres no discount and that I can leave if I don’t like it and he will charge me the cleaning fee only. Travelling with child doesn’t offer me that flexibility and I agreed to stay. The appartement 15 has a very small bathroom with a very small shower. The shower curtain is excessively dirty. Brushing teeth in that small space is a challenge. The whole appartement has a two degree slop and the bed in the bedroom is tilted, the headboard is lower than the end of the bed making it uncomfortable to sleep. There is a smell of cigarettes and weed in the appartement. The kitchen really needs a total redone. There are no mugs and not enough equipped. The bread toaster is not working. There were ants on the floor near the table. Very disappointed by the host tone of voice in his messages. I involved Airbnb and requested a refund for the amount I considered reasonable this appart. 15 was worth it. Thank you Airbnb for solving my request so promptly. Unfortunately I will strongly not recommend Alex’s properties for his lack of professionalism that would have been expected from an Airbnb host. The fair solution to this issue would have been for him to offer me a discount from the beginning knowing that the other appt. was a total downgrade. He chose to be rude instead. Such a disappointment.