WORST experience I’ve ever had in many years of using Airbnb. Since the beginning there were multiple little problems - like watered down soap, frozen (inaccessible) freezer, kettle that leaks hot water when pouring, and especially the bathroom door that would not close, no matter how hard you’d try. It would just slide back open.
I contacted the host, who said he would tell the “cleaning team” to come fix those problems, because the building and units are obviously managed by a company and not a person, but no one ever came in.
We stayed for almost a month and in the last week (after already having noticed other problems like the shower leaking) the glass shower door FELL ON ME while showering. I had to scream for my partner to come help me and after a while we were able to push it back to the rail (on top of the door).
I brought up my concerns to the host and to the Airbnb support team, who asked me for pictures and videos - that I provided. I asked for a partial refund from the host, who refused and after sending someone in to fix those (I was already gone) told me and Airbnb that I was lying and that there were no issues.
I finally received less than requested ($125 CAD) after the support team came in to resolve the issue, otherwise the host wouldn’t have compensated me at all.
This is a completely unacceptable and untruthful behavior. It’s a shame that I had to resort to this review but please do not stay in this place and keep this host in this platform. I had a dangerous situation - on top of many little issues to be fixed - that was not taken seriously and he was just disrespectful to me.
The whole thing seemed weirder when I saw that the host used a STOCK picture instead of a real one (zooming in you could see the watermarks). I have no idea what that means but I urge you not to stay in this place unless you really have no options whatsoever.