Marie and William were accidentally double booked and had to cancel the day I arrived. I was asked to review them, and I gave them 5/5 overall. Here's why:
I received a full refund and William paid for a hotel for one night. I was also working remotely, so he offered the choice of either a late checkout at the hotel or working from his place for the next day.
While the situation is unfortunate, I'm relieved it happened with them. Airbnb itself (the company) took several hours to reach out with someone who could help. So, I do realize that it's fortunate for me that William took immediate action and helped the way he did. Communication with William and Marie was smooth throughout the process.