At first the host was very responsive and we thought it would be a great stay based on the pictures...
HOWEVER, we had an emergency came up, we cancelled the reservation and requested host to make an exception. Host first responded as this is was something I should refer back to Airbnb. After we dig deeper, we realized it was the host decision and he just deferred it back to Airbnb.
He was not flexible or willing to work with you if you have any emergency comes up and he preferred just to receive the money and not care about any emergency situation and it’s not fair and is NOT a good business practice.
I would definitely NOT recommend staying at listings.