I would’ve loved to give this place 5 stars. Even 4. It had everything we needed for our stay. Unfortunately we had an issue where the weather and snow were more than the historic building could handle. There was a leak from the ceiling in the bedroom on our second night and we had to put out bowls to catch all the water. there seemed to be a lack of concern on our first message about the problem in the morning. We didn’t receive a response at all until a second message in the afternoon. Simon came out and shoveled off the excess snow and ice that had accumulated on the balcony above which we appreciated. Sadly it was only a temp fix as the leak continued through our third night but more slowly.
We understand and accept that the freeze and thaw is a challenge for old buildings and are grateful for the minor fix. The lack of initial concern coupled with a lack of compensation don’t sit so well. I don’t feel good about paying full price to sleep in a leaky bedroom for 2 of 3 nights. I hope they put the time and money into a proper long term repair.