Our host Jacques was very responsive. He provided clear directions (with photos) on how to gain access to the residence and parking garage. He also added a few nice touches to the apartments with complimentary waters and chocolates. I would definitely stay at this location again if I come back to Quebec City. Good location adjacent to Old Town and very walkable. Since this apartment is closer to the river however, it will be an uphill walk to the old town of Quebec (not a complaint, but just an FYI to those who may be not be fit for a long walk uphill).