I booked Ann's flat for a colleague who was doing some teaching for us on a summer course at the conservatory of music in Victoria. She was very prompt to reply and very friendly as well, which made fixing the arrangements very easy. My colleague (Willi) said the place was lovely and that Ann was a great hostess. He said the flat was very well appointed and very clean, and that the hostess was very friendly and professional and welcomeing without being too familiar - a great combination for someone on a work visit. I would definitely book again for my colleagues or family. Thank you Ann for taking such great care of Willi!