The owner of the property is very sweet and kind. However, we did run into issues with the host, a separate party who manages the property. The suite was unacceptably dirty on the day of the arrival. The host was not apologetic at all and even suggested we take a refund and find a new place. We ended up cleaning the place ourselves and getting back the cleaning fee and money for the first night's stay. From then on anytime we needed anything we just went straight to the owner and had a great stay overall. It is a lovely space in a great location.