Host was very responsive and helpful. The best thing about this lodge is that it sleeps 12, so our family of 10 could all have that "together" sort of vacation for a special occasion that is very rare as adults. I highly recommend the lodge for families who want a private getaway with great amenities. Ending the day in the hot tub together is a great thing. And even our canine family were welcome - they send wags and four paws up as their rating!