Nan was warm and welcoming, gave us detailed instructions, and respected our privacy. (Didn't meet MIchael, but I'm sure he's lovely too!) It felt like staying in the home of a good friend, being treated with generosity, and being left to enjoy the quiet and beauty. As many others have noted, the fresh fruit, home baked scones and cookies and many other goodies were a lovely treat. The large suite was exceptionally clean, very thoughtfully decorated, and made us feel relaxed. Many little touches (the layout, the choice of furniture, the beautiful colors, fine linens and towels) made the stay extra nice. Absolutely recommend it, and hope to return someday.