We had a beyond disappointing experience and would never rent with this company again.
Firstly, check in is an absolute nightmare. We’ve read other reviews now that echo these concerns and wish we had read that before deciding to book. They keys, parking, and unit you actually stay in are all in completely separate building with no signage or clarification in instructions that you’re actually parking a block away from the suite and have to exit up 2 flights of stairs, outside and around a corner until you actually find where you’re staying. After also having to hunt the block outside for a key in a lockbox. So that was horrible.
We arrived and the suite was not clean. The shower curtains and countertops were all stained with blue hair dye, the sheets had big dark stains all over them, and every single sink and the toilet had hair from the last guest. There was no dishwashing soap and probably hasn’t been for awhile, so every dish was sticky as they’ve seemingly been run through the washer with no soap. The lint trap in the dryer was full as well, which is gross. There is also no bedding for the pullout couch.
Although we did photograph all of these concerns, we decided initially not to make a stink and just deal with it since we’ve never had a bad Airbnb host and we didn’t want to let it sour our trip.
Then, after checking out, the company accused us of damaging their towel rack (which we had noted was broken upon arrival but - again - decided not to make a big deal out of it) and tried to have us pay $50 for damage we did not commit. We have only ever had wonderful experiences with hosts until this company. We absolutely did not damage the property and are beyond insulted to be accused of breaking something. We have never had such a horrible experience and we would NEVER stay with these people again, nor would we ever recommend anyone else to.