I’ve run into an issue with this rental but was happy that it was swiftly and satisfactorily resolved. The property is located on the ground floor right next to a busy bridge. While the noise insulation is excellent, one of the blinds was broken and replaced with curtains that were insufficient as they left a 50 cm by 2 meter gap through which the bright LED street lights and other bridge lights could enter the apartment (the other window had blinds that were excellent at blocking out the light). It was so host the following morning, they were generous and gracious in their response and refunded me the unused nights as per my request. I am certain that the blinds will be fixed in short order so that guests can enjoy the awesome location right in downtown Victoria and get a good nights sleep. The apartment was otherwise clean, spacious, and check-in was done remotely. Wifi was fast as well.