We ended up getting pushed back on our arrival time by the ferry and were not able to check in at the original time. Zoe was responsive and accommodating. The condo was exactly as described, and the location is great, it is right in the heart of downtown Victoria, the harbor, shopping, food, and attractions are all within walking distance. Check-in and check-out were both seamless. I definitely recommend this AirBnb if you are spending just a couple days or even longer.