Our first time trying airbnb and we were a little apprehensive. However, everything was easy and smooth from the start. The instructions about check-in were clear. Marko was responsive and accommodating. We arrived 2 hours early and were allowed in when the apartment was available. The apartment was great. It was just as photographed, clean and well prepared. The location is convenient. The only caution is downtown Victoria can be noisy. The apartment is on the 3rd floor and with a bus stop nearby, the sound of the engines could be loud. When people walked by in the night, their conversations were audible and did wake me up a couple of times (this may have to do with sleeping in a strange bed as I was not bothered by any sound the second night).