AVOID THIS PLACE AT ALL COST!
We recently rented an Airbnb for 8 nights and put a lot of research into finding a place with our specific needs.
Justin assured us that no other dogs would be in the yard as our dog (Frank) doesn’t like other dogs. The day we arrived a woman came to visit Justin with her dog for hours.
Then we were notified that he would be doing construction on site during our stay without any prior notice. He notified us upon arrival.
I then received a message saying Shaw would be installing an outlet in my unit during my stay. I told Justin it was odd to book this during our stay and kindly asked him to postpone. Justin then responded saying “judgement or no judgement it’s already booked” and then told me they he assumed my kindness is in vein. He also lied to Airbnb and said he gave me the option. I screen shot our correspondence proving that is not the case.
At this point I called Airbnb support and they confirmed that this is against protocol and that they would be requesting a refund on my behalf. I immediately packed my things and left. During this time Justin sent a second message saying he’d postpone however I was already packed and no longer comfortable dealing with him.
Justin lied to Airbnb and said our friends vehicle was parked on his property and would not agree to a refund until the vehicle was moved. The vehicle was on CITY street parking. Law enforcement confirmed this was legal public parking and I have photos of the vehicle in the spot in question.
We complied and then just as expected, justin refused the refund. Again (see image showing that Airbnb Support acknowledge the original offer to refund us).
Justin sent me multiple messages insulting me, wishing me blessings for all my sins and told me that I’m manipulative. He also threatened to sue me for redemption if I posted my experience on social media.
There are many honest and hardworking Airbnb hosts and Situations like this ruin it for everyone.
Again, I have EVERYTHING documented (photos of all correspondence and photos of the dog and vehicle). Please do not hesitate to reach out for proof if you have concerns while booking. He should not be allowed to represent Airbnb.
We ended up getting a small partial refund, but not without rude messages from Justin.
Please protect your wallet and your time...book elseware!