Although we never got to meet Dan & Naoko, (our travel arrangements fell through due to inclement weather) I cannot speak more highly of them. Dan was very understanding about our predicament, in our no-fault flight cancellation, and did not charge us for the rental, even though we had infringed upon the cancellation notification timeline. He even helped open a support ticket to help us have our booking resolved through airbnb! Would definitely go back to them, hopefully more succesfully :)