Randi was very quick to respond to my emails and most thorough and attentive with following us up on details of our checking in experience and later to see if we had settled in, were comfortable or needed anything. The suite was immaculate, tastefully decorated with many thoughtful touches to make a guest feel appreciated and comfortable. The space was small but felt just right for two. The location was very good, quiet at night, with the delightful Cook St. neighbourhood nearby and close to the city centre. I wouldn't hesitate to recommend this suite to anyone I know visiting Victoria and those I don't know too!