From check-in to check-out; we had absolutely no problems with our stay. They made it so easy for us, and the views of downtown Victoria were amazing. The space was sparkling clean and everything was within walking distance! I loved the neat quirky touches with the decor as well, there was a neat book about the history of Victoria's historic buildings and it was nice to be able to pick them out during our walks-- learned a bit with our sightseeing! Thanks again Agi & Marco!