Bilal is quick to respond to messages and we found the house to be clean and organized. My only issue was (and I hate to say this) that 2 of the 3 mattresses are very hard. (The bed in the master was comfortable). I like a firm mattress, but I didn't find these ones to be comfortable. Having said that, if your back does well on the floor, this could be a very good mattress for you. Again, I'd like to say that our experience at Bilal's was positive other than the beds.