We booked all three suites for two nights. Very disappointed with the cleanliness and maintenance of the suite. Neither phone number nor email for checking in and asking for assistance in the information binder provided worked.
Top suite (most of these issues I can provide photos for):
* had molding bread that had expired two weeks previously in one of the cupboards along with other leftover food.
* used disposable cups, a full jar of grease from other people’s cooking also in the (broken) cupboard
* dried food on the cooking utensils
* broken interior door handles
* broken toilet that ran intermittently and we had to fish around in the tank to make work after reattaching the chain and realigning the parts ourselves more than once
* broken blinds in the master suite that wouldn’t open or close properly
* burned out light in the second bedroom
* food and other garbage under the pullout couch that we discovered when making it for our kids to sleep on
Downstairs suites:
* none of the exterior motion sensor lights worked so we had to stumble around at night to get to the downstairs suites
* food and garbage under the futon (also discovered when making it up for the kids to sleep on)
* empty food containers in the downstairs kitchen cupboards
* bed/powder room suite smelled like the toilet trap wasn’t working properly and had brown substance/stains smeared on the duvet (also have photos of this)
Checking out we also had to take all our garbage to the Port Renfrew garbage dump station and sort it ourselves.
When I initially contacted Richard about how disappointed we were with the the cleanliness (issue with the rotting food and state of the kitchen) and inability to check in as requested in the binder, his response was this: “I'm pretty upset too. Unfortunately, the cottage is heavily booked, preventing me from my usual routine of maintenance and repair every 2-4 weeks. And the cleaners are heavily stressed. But that's no excuse. I'm terribly sorry. I will pass this information to the cleaners. Please let me know if there are other problems.”
NO action taken to get the situation taken care of. Just a new email “should other immediate problems come up”.
We spent nearly $2000 for 2 nights with $250 of that for cleaning alone. The upstairs suite especially had enough issues that we would have been contacting the local contact (if the third contact number given even worked) several times a day instead of attempting to enjoy our scant two days with our family.
Best of all? A ‘tip’ tray right by the door for the cleaners.
Extremely disappointed and angry with the state of the suites and the absolute lack of any kind of action to rectify the situation.
Would not recommend.