Nancy was hospitable and great with communications. There was no washer in the space but she cheerfully offered to do a load of laundry for us, which was much appreciated. The guest house is located an easy 10-minute drive to downtown Victoria. There wasn't a lockbox for self check-in as expected when originally booking. The showerhead provided nice water pressure. My daughter, husband and I loved the little fireplace which made it warm & cozy in the evenings :) Thank you again for sharing your place Nancy!