We stayed here for a month while we were waiting to move into a new apartment. We'd had another booking cancel on us at the last minute so Vicki's quick response was much appreciated, and got us out of a tricky situation!
Vicki was away at the time so we never met, but check-in was easy and it was nice to feel like we had the place to ourselves. We didn't have any issues during our stay but were given the details of a local manager we could contact if needed.
The apartment was cosy and just as described, and everything you need from an apartment for a short stay. The suite does feel well lived in though, and could do with a refresh. Also definitely heed the warnings in the description about the ceiling/beam height if you are over 5'8" - my parter is 6'3" and had a painful month (it's the beams that get you!). Also, be warned currently there is no door between the bedroom and bathroom, so make sure you are intimate with your partner!! ;) There is a lovely garden too, though we didn't get to make much use of it as it was winter. The location is also great, close to a grocery store, and buses to UVic/town.
Overall, we would recommend staying here if you are looking for a short term apartment in Victoria, just be aware of the quirks described above!