I received quick communication from Tracy whenever I sent her questions. Her husband greeted us when we first arrived and Tracey checked in on us the day before we left and was there to collect the key when we were checking out. My travelling party (consisting of my parents and aunt and myself) were wowed by the suite. Information regarding the wifi password and other helpful hints were placed strategically throughout the space. We also were happy to find a bottle of wine on the table and blackberry jam and farm fresh eggs in the refrigerator. All of the small details along with a clean space, friendly host, and close proximity to Sidney, Butchart gardens and Victoria made this a very special stay! Thank you Tracey!