This stay was the first unpleasant stay/review I have had at an AIRBNB. I booked for a week and paid nearly 890. When I arrived, I noticed several and various length hairs all over the shelf above the fridge, and when I laid in the bed I noted hundreds of small particles on the sheets. I counted on the AIRBNB 5-step enhanced cleaning and I informed the co-hosts very kind and gently of this (with photos) and they offered to have the cleaners return or a dollar amount credit (for which I have yet to receive).
Unfortunately, the upper level + loft meant that while the street level and outdoor temperature was moderate, the loft itself was a sweltering 30 degrees. There were fans (no AC) yet one fan was broken. I purchased another fan/air-purifier from Canadian Tire that first night yet still had zero sleep and asthma issues in the hot attic-like environment of both the loft and upper level condo. After 2 nights of no sleep I booked another AIRBNB to recuperate, as 2 nights of no sleep, asthma and other heat related health issues. I had no other home, as I am house-hunting. I accepted responsibility for the extra 2 nights I paid (on top of this rental) while I regained some of my health. I returned to spotlessly and meticulously clean this loft unit that I used for 2 nights. I didn't use their coffee, or any kitchen items. I let the co-hosts know due to health concerns, I would be checking-out and staying at a hotel (where I was sure to get the AC and accountability I needed for my heat and allergy related health flare). Sadly, this was met with great hostility by the co-hosts who refused to offer any sort of reimbursement or compensation. They offered another unit or another stay at a discount for which I inquired further to no reply. Thus, I stayed in a unit that was decorated well, centrally located, but had some real issues with cleaning, comfort, and customer service. For me this was a home, I am not travelling for fun, I am in the process of re-locating, so AIRBNB's are quite literally home for me right now and I paid nearly $900. for 2 horrible nights plus another $310. for the rescue AIRBNB. I know the difference, I have only had great experiences with every AIRBNB host, save these co-hosts. I was kind and gracious in my communications, I stayed 2 horrible nights, yet paid for 7 nights plus an extra 2 nights at another AIRBNB for comfort - and was only met with contempt and disdain by the co-hosts. Very unfortunate interactions and experience.