The location was perfect for us as we were visiting family nearby. Right next to it is a great coffee/breakfast place which is also a bonus. It is relatively loud at night but that's the price you pay for being downtown. The communication was quick, friendly and uncomplicated which we really appreciated. It's a perfect place to stay if you want to enjoy all the wonderful sites of Victoria. You can walk everywhere, go out for dinner, visit museums, shop and enjoy the sites that the city has to offer.