We were very excited to spend the family day long weekend in the heart of downtown Victoria to celebrate my birthday and our soon to arrive baby. Unfortunately we never got that experience because there were no keys left in the lockbox as per check in instructions. After waiting for over 2 hrs for the host to return any of my calls, texts and messages we drove 2 hours back home since it was a long weekend and we couldn't secure any other accommodations. (we did get an apologetic message the following day at 11am, far too late to make a difference). Needless to say, our long weekend was a total bust. Not a great first and only experience with Air BnB. When the host indicates call anytime with questions or concerns, the host should be available. Instead we were left standing on the main street feeling and looking like idiots.