We found that the host responded very quickly to all communication, which was appreciated.
The check-in was very easy. Tip: there are a couple of parking spots just inside the parkade area for a 1-hour limit to make it easier to get the fob upon check-in. Check in was seamless, and as advertised.
The view from the suite is okay from the balcony side. From the living room side, the view of the mountains is nice; however, the foreground leaves something to be desired due to dirty buildings, a moss-covered roof and tin foiled windows.
The bedrooms are a good size with ample hangers. There are no dressers beyond the nightstands, but those drawers are larger and sufficed for our needs.
The ensuite bathroom has a deep tub and the other bathroom has a walk in type shower. The tub may be difficult for folks with mobility issues to navigate due to the depth; however, the shower in the other bathroom is a good alternative. There were just enough towels for the family to use - laundry soap to launder them during the week wasn't provided.
Laundry machines worked well with soap we purchased.
The cleanliness and repair of suite - it was obvious that there are cleaning staff who do their best between guests but the suite needs a good deep clean. Carpets are stained and need to be stretched due to wrinkles in the master bedroom, walls, doors and the island are scuffed quite badly and some of the cupboards inside were quite dirty. We ultimately washed dishes before use and washed the cutlery drawer thoroughly as there was a sticky substance on my of the utensils. It was under the cutlery holder as well, so we washed it all, including the drawer. The cupboards doors are badly scuffed/scraped and need some TLC. There is also a spot on the roof in the walk in closet that needs repairing. Chairs in the dining area definitely need a screwdriver to tighten the bolts as well. We found a small bottle of empty shampoo (ie. hotel size) in the shower that must have been missed during cleaning. Bathroom fans need cleaning as well. No household cleaner is provided, so we purchased some in order to do some cleaning, as required. (We did ask for some but were told it wasn't provided.)
Essentials - We found the unit to be desperately lacking essentials. The ad noted there was an equipped kitchen, soap and essentials, such as cooking oil. That wasn't the case for us. We did ask the host about laundry soap and cooking oil, but were told that it wouldn't be supplied so we had to purchase at our own cost. We also had a difficult time making meals as there was only one mixing bowl, a completely non-functioning, rusty can opener and the knives are extremely dull. There are no casserole type dishes and only one baking tray. There are a couple of fry pans, ample glasses, mugs, plates, cereal bowls and a set of pots. Ultimately, we had to purchase some foil bakeware to make our meals. We were quite disappointed in the need to purchase said items at our own cost, despite the ad we based our rental on. Had we known, we would've stayed elsewhere to ensure we had what we needed.
Beds - The beds were comfortable, as were the additional mattresses supplied, which were clean and available. The extra sheets for the mattresses were in the washer when we arrived so needed to be dried before we could make the bed. The pillows were very firm - if you prefer a soft pillow, it'd be best to bring your own.
Common areas - The hallways and entrance are clean and well maintained. We went to the rooftop patio once. It has a unobstructed view of the area. Note that you can't go up to the patio before 10 am, so enjoying a morning coffee there won't be a possibility.
Security - We appreciated the security measures of the building. The parkade had two overhead doors, opened by fob, between the street and the car stall. There were signs noting to ensure that the doors closed before proceeding onward. The unit door has a self locking mechanism, just in case you forget to lock the door.
Location - The location of the building is close to the tourist zone of downtown Victoria. We walked to the legislature grounds in about 10-15 minutes. There is a high quantity of homeless persons in the area and we were approached a few times by folks asking for food or money. It might not be the best spot after dark.