Some of the staff here (not all) is very rude. Sat working by the check in area and just listened to them rudely joking about clients all day, and laughing about people they forgot about and left on hold on the telephone, which is probably why you can't get through by phone half the time.
If all goes smooth here you'll be fine. But if anything unusual happens and you have to troubleshoot with the staff, good luck. I had a mix up with them and thought I booked one more night with them than I did, and missed 2 calls from them about checkout because I was out on the lake all day. When I got back to my phone, I tried calling them several times but could never get through, so I just had to rush back to the hostel. Upon getting there, obviously flustered and apologetic, the manager proceeded to just verbally shit on me in front of employees, and shake me down for $100 in cash of late fees for a room that was $75 a night. I just paid it without arguing so that I could get out of the situation and get back to my guests that were waiting to go to dinner before I would drop them off at the ferry.
Cherry on top was that after apologizing and paying the shady cash over priced late fee that the manager probably pocketed, she proceeded to tell me how they would probably ban me from the establishment, to which I again apologized and asked why I was getting so much attitude for what was clearly a mistake that inconvenienced me as much as it did them, and I had gladly paid to recompensate them. She replied that she "couldn't give less of a shit that I was inconvenienced". I practically had to beg the manager to let me leave my bags in their locked room for a couple hours so I could go empty my car and fetch them after.
Don't worry about banning me, I won't be back. Absolutely disgusting treatment here. Being busy in the summer season is no excuse.