Andy is super prompt in answering all my questions. I communicated to Andy that we would not be able to make the 7pm in-person key pickup time at airLobby, and Andy was able to guide me through the process all the way. In the end, the airLobby remained open until 7:50pm and we were able to comfortably retrieved the keys. The condo location is perfect, steps away from Chinatown and all the other attractions. There is a good eatery right at the end of the building by the water. The free parking is a big plus. The only downside, as stated in the ads, is the loud construction noise facing the windows starting around 7am. The condo also has stacked washer/dryer.