Although the location and cleanliness of the house were great, there were multiple issues with our nearly $2000 one-week rental that would prevent us from renting here again, and other Airbnb users should be aware of.
On our second day, the entire street water supply was shut off for 6 hours in the morning. This was apparently scheduled maintenance of which the host had been alerted to, but did not think to let her renters know. We had no running water to flush toilets or take showers, and had no way to reach the host as she was out of the country. Her cleaning lady told us to "shower at the public pool", which we ended up having to do as we were preparing for a wedding rehearsal dinner. This was impossible for our mobility-challenged parent. No reimbursement was provided to us.
Before renting, we had also inquired about having a small family BBQ at the house with 20-30 guests, and had been reassured that this would be perfectly acceptable by the host as long as we kept noise to a reasonable level at night. Although our families were exemplary guests and festivities were wrapped up by 8 PM on a Friday, multiple neighbours issued noise complaints to the police and one particularly rude neighbour was witnessed using loud profanities towards one of our family members in front of small children, apparently concerned about the crowded street parking (all of which is public parking, according to city bylaws). The host then asked us to no longer have family functions at her place.
The outdoor garbage cans were all full from the previous renters and we had no place to put our garbage or recycling. There was only effectively one functioning bathroom as the upstairs one had no shower curtain or garbage can. None of the bathrooms had privacy locks. The BBQ propane tank was completely empty and had to be refilled on our expense. The beds in the guest rooms were very old and cheap, and nowhere near the quality expected for such an expensive rental.
Overall, a fairly poor stay considering such an expensive rental, made worse by poor host communication and rudely written emails stating that we had left the place 'disgusting' afterwards. Renters beware.