I never met Duncan. There were a few issues, some of which got fixed immediately (water not working) and some of which never got addressed despite multiple requests (such as the last person had left the garbage can overflowing so there was no place to put garbage) and some of which would be difficult to change (strange smell). But overall no regrets, as the location is amazing, right on the water, with fantastic hiking trails at both ends of the street and elsewhere nearby.