I have never felt so welcome in an AirBnB. We were blown away by Hailey and Chase's hospitality and their responsiveness. There were a couple of issues with the bed, first it was too hard and then it was too soft (after they made some changes for us). I have no doubt that they'll find the right balance with this as they host more guests and I would stay with them again in a heartbeat. I would emphasize to future guests that if anything is not to your liking, just tell them. They will fix it before you can blink.