Do not stay here. This is the first negative review I have ever written for an airbnb host.
Dreadful communication. Worst I have ever dealt with by far.
After booking the place, it was silence from them for several days. I reached out 3 times over the course of 5 days before they actually replied to me.
I also reached out around this time requesting an extension to my stay so I could arrive 1 day early. This request was made with 3 days notice and their instructions for how to extend it made no sense, and I explained how this has never been how airbnb has process extensions in any other of my travel experience with them, but they continued to repeatedly give me inaccurate information on how to process the the extension for several days.
At the end of 3 days, without any headway whatsoever with this minor request, the day before my newly requested check in time, it STILL had not been processed yet. I told them because their communication had been so terrible, I did not have confidence they were going to process the adjustment on time. I was trying to coordinate a trip and spending money to commute with a bus and ferry involved and I no other place to stay in Victoria is this place did not work out.
They then charged me the extra day without asking me confirmation the night before I had originally requested to check in! After I had already had to make a last minute change of plans to stay in Vancouver for a day because of how badly they had communicated for over a week!
Airbnb has fixed the issue with me, and airbnb has refunded me directly, but Radie kept the funds and refused to release them herself.
On on more minor note, they also said they would send me 'check in instructions' which I asked for several times over airbnb. They never indicated until the day of my arrival it was sent to my email not via airbnb message.
Also, the day of my arrival, the host continued to imply via airbnb messages that I had 'approved' an alteration. It was never approved, it was requested on my end and this host processed it without my permission 3 days later, and less than 24 hours before what would have been my check in time.
After this whole ordeal, Radie then said she had 'processed' the change of my check in date right away on a separate data base outside of Airbnb, which she had never mentioned previously and obviously I have zero visibility into. And she used this as justification for her refusal to actually process a refund to me herself.
Terrible service, would not wish this experience on my worst enemy. Stay away.