I would never run an Air BNB like this.
I had to shovel icy snow off all the stairs leading to door for our elderly parents safety.
The house was freezing. No heat left on at all.
The furniture was badly marked, chipped and stained.
The sheets were horribly stained all over. I related to Matt. His response, "My cleaning lady assures me they are not stained, they were just burned in the laundry" Which is a joke of a response. They dropped off all new sheets which I had to put on. Not my job. Also meant that we were not going to use the laundry on premises.
There was a mountain of trash and recycling in a room off the kitchen. I asked Matt about it and he said "is that your trash?". Which is ridiculous, we just arrived. It was the other tenants in the building (advertised as full house) So the tenants have full access to the Air BNB with no way of locking them out.
We forgot valuables that were stolen or kept. Said they would ship two weeks ago. Never did.