Susan was very prompt in replying to our questions and requests (temperature adjustments) during our stay. I booked this suite because it has three bedrooms which is ideal for families, like other people have mentioned. I also booked based on reviews of the place being clean but have to disagree, I felt as though it could have been cleaner especially given the high cleaning fee charged upon booking. For the most part we had no issue with noise but it would be helpful for others to know that this is a basement suite.