We arrived and were told that there was a 6 person max in the room. We had signed up through airbnb with 6 + 1 infant. The front desk person was very rude and kept telling us that there is a 6 person max and that we will be billed extra. Not off to a good start. We got into the room and paid for our own wifi because no account was given to us. On our second day we went off for a trip to the Butchart Gardens. After a short while at the gardens I received two phone calls from a number in Victoria, BC. I didn't want to use my phone as not to rack up big international charges. I thought it may be important so I called the number back. It was the resort saying they needed us back to the resort immediately to pack up our stuff and get our because they needed our room. Huh?? I logged onto my airbnb and saw that we were booked for both nights so I was extremely confused and stressed. They told me to contact the host to see if she can work it out. I tried calling her twice (no response), I tried texting her twice both through the airbnb app and her cell phone. Finally she responded for the first time. By this point we packed up from the gardens and were heading back (didn't get to fully appreciate the gardens) and Lorie had taken care of the situation. Somehow she made a mistake with the booking. She apologized and said she would reimburse us for the phone bill. She also gave us the wifi account that evening, which we had already paid for.
This was the most I have ever spent on a hotel ($400/night) and I was expecting a much better experience. The unnecessary stress added to our family vacation was such a drag. We made the most of it and enjoyed Victoria though!