I believe our experience was an anomaly based on other reviews but we had issues with responsiveness on the day of check in, as well as having to wait for the apartment to be ready despite being there past check-in time - and there was no hand soap which is essential generally, but even more so during the pandemic. We also ended up having to cut our day out on the town short in order to return and move the car out of the garage for maintenance. Despite these issues we appreciated the location and comfortable bed to sleep on.