Alison was a good host however, there were a few things that should be noted. There was no bedding for the pullout bed as I had a friend stay with me. Also no face cloth to wash up and just 1 towel to use for a 2 day stay. Their toddler was up at 5am and by 7am was extremely loud bouncing a ball and making quite the noise. I communicated this and chose not to stay the second night. No refund was mentioned.