We spoke with Marcia about postponing our visit to another date as our work trip was postponed. She approved the postponement verbally but when we requested new dates through Airbnb that showed as available on the calendar (prior to the cancellation deadline) Marcia denied our new dates. We messaged her to ask which dates she'd prefer we postpone to and she did not answer. Our cancellation deadline passed and we lost the full value of our payment without ever checking in to her airbnb. We have reached out a few more times with zero response.