Our host was great and easily accessible. We arrived around dinner time and the lockbox was jammed to retrieve our key. After my panicked call, host came within 10 mins w a key and we were on our way. The place was well stocked w soaps, detergent, extra towels etc so we could want for nothing. It was clean and bright. The location was really central so we left our car in the parkade the entire time as we went to the museum and various eateries around the hood. Fol Epi was a delicious organic patisserie right next door. It was a great stay!