I have never given a bad review for an Air BnB experience until now. I would not recommend staying at this unit or any other unit hosted by Co Hosts Victoria. The unit itself is small but very nice, modern and fairly well equipped. The location is very practical for tourists but the unit is at the front of the building on a very noisy street. The biggest issue with the unit: there is no air conditioning in the unit itself. Typically, this would not be an issue in Victoria but I was there during a time of high heat (26- 28 C daily). There is a celing fan but it is ineffective and the unit is so small that the heat becomes oppressive and makes sleeping very difficult. The building itself has A/C, just not this unit. I stayed there one night and the unit was 28 degrees at 9 am the next morning. In addition, the information in the listing about parking is deceiving. The listing indicates free street parking; this is only true at night and you do not find this out until they send you the check in email. Finding street parking in this area during tourist season is VERY difficult. In the check in email you are informed that there is a pay parking lot for the daytime a couple of blocks away but this lot was full when I tried to find a spot. But the biggest reason I would not stay here are the hosts. When I sent the first text to Laura, saying that I wasn't sure if I could stay in the unit because of the heat and parking, the response I got informed me that the amenities are clearly described in the listing and the solution offered was a link to hotels.com to find other accommodations. They did not offer any suggestions for solutions to the lack of AC or parking. When I sent 2 more texts following up on this I was told that I was attacking them on the phone and that they were worried about their suite given my bad attitude. There was nothing attacking in the language in the texts at all or anything that suggested I would damage their suite and I have excellent reviews from past stays. I even took responsibility for the fact that I clearly missed that the listing did not include A/C. I asked if they had suggestions for supplement cooling, like a fan but there was no response to that question. At Laura's request, I followed this up with an email to which I got no reply. i tried again a few days later and indicated I had concerns about the communication that had occurred. I was told that they had not received any communication about the listing from me. When I informed them that I had texted Laura they said Laura never received any texts about the listing. When I sent the screen shots of the texts that had been sent between myself and Laura I never received any acknowledgment that the statement about no communication was incorrect or an apology for the somewhat abusive messages I received. I ended up only staying one night of 6. I did ask for a refund but they would only give me one if they were able to rent out the unit again. By the time I finally got a reply to the emails there was only a couple of days left in the stay and I didn't bother cancelling because it was unlikely they would rent it again for two days. I am very disappointed in this experience and it had a very negative impact on my vacation.