Rachel is an excellent host who will go above and beyond to ensure that your stay in her home is comfortable from start to finish. Great location for those who want a quiet accomodation in the heart of Oak Bay with easy access to the ocean and vicinity. Communication was excellent from the moment we booked. There was a significant plumbing issue that Rachel dealt with immediately. We were very pleased with her professionalism and concern for our comfort. We would book here again for our next trip to Victoria.