We arrived at 3 pm to a space that hadn’t been heated at all. It was freezing inside. All there was to heat the large space (two rooms, a bathroom, and a dining room) was one oil heater (which notoriously don’t work well) and an outdoor patio heater. (Which is a fire hazard when used indoors). We turned the oil heater on before we left for my sons hockey game (would never leave the patio heater on unattended) and 5 hours later when we returned the space was still freezing. We had to take all the blankets off both beds and all sleep together under them in one bed (my self and my two kids-,a child and a teen) to stay warm. When I contacted the host I didn’t hear back for a number of hours and they said the central heating was off and they were away. Unacceptable. Later, they said that the heater warms up in half an hour for them, dismissing our very real experience.
The shower was filthy and the hand towel in the bathroom hadn’t been changed between guests.
The space was very dark.
There was a large basket of treats. I assume making up for what it lacks.
We we so uncomfortable and can’t believe all the 5 star reviews. So disappointing, especiallly with the higher than average fee and cleaning fee. We expected much better.
Will not stay here again.