Gillian was quick to respond to inquiries. She sent an email asking when I would be checking in and I said between 3-4. When I received the code to the door and went in, she was in there making beds, and was surprised that I showed up at 3:05. The suite is cozy, but not for tall people. I am 5'10" and my head just cleared the support beam on the ceiling by a few inches. The ceiling itself was 4 inches above my head. And, as others have noted, the suite is very cold. Even after Gillian turned the heat up to 20, it was still cold. Then after I checked out, she accused me of stealing a fridge drawer? No idea why I would steal a fridge door from her suite. I wont be back at this airbnb.