Was able to communicate easily with Ivana in advance. She met me when we arrived (good thing too, as I'd not had the time to give our arrival instructions a look over). The place was perfect for what I needed, which was a comfortable place to start and end my day. Was exactly as advertised (maybe even a little roomier). Super clean and small little touches that made it very comfortable. Forgot how productive one can be without a TV. Loved it!