We had a wonderful experience! Michele went above and beyond to help us figure things out. She answered all my email questions quickly, and once we were there, was readily available to give tips and advice about where to go grocery shopping, and the best places to go out for breakfast. Almost more importantly, she made our kids feel extra comfortable by leaving toys and books out for them, and offering an extra cot for my littlest. My kids didn't want to leave! We would definitely stay again!