They have the worst customer service. We got there by 8 pm and our room was double booked. I gave them a call and they said they are gonna figure it out and get back to us. They called us half an hour later saying “we’ll call you back in 10 mins” this repeated for like 5-6 times. Not providing any info nor any solution for us. We had to be at somewhere at 10 and it was 9.45 when the manager showed up (after 1 hour 45 mons later waiting outside in the cold with two dogs) and she said there is nothing she she can do if she ask them to leave it’s gonna take some time plus cleaning time which they don’t have one at that time of the day. I said find me another room at a hotel or anywhere else. She said she can’t everywhere is booked at this time of the day. I asked for a refund they sent my refund the next day but only 3/4 of it not fully. So all in all I still don’t get how it is double booked since it’s airbnb -airbnb itself doesn’t allow double booking sofware wise. On the top of being homeless with two of my dogs at somewhere I don’t know, the customer service and her attitude was really wrong and unacceptable.