If it wasn’t for the coziness of the suite and its proximity to the city, work, and stores, we wouldn’t have stayed for the entire period we booked for. There was construction going on outside that was not mentioned on the listing and while they did mention the hosts’ family were living above, there was no mention of a young child. We were forced to tolerate the noises even though at times it can be so loud and occur in very inconvenient times until the end of the stay. When we mentioned it to one of the hosts, Erin, we felt like we were being dismissed and no solutions was provided by them. I had to seek support from Airbnb. Despite the support team telling us that the host would talk to us to have this issue resolved, it never happened during the entire stay. Following the complaint, I guess it’s because of the complaint, the hosts’ hospitality became really poor and we felt really unwelcome and unaccommodated. Paul was still amicable at least when we interact with him and was still helpful. I couldn’t say the same for Erin. There were instances when my mom accidentally crossed paths with her, she ignored her and was just unfriendly and cold. Following the complaint, neither one asked whether we find the stay ok or if there are any issues. At this point, we felt they did not care because of their issues with us and it was felt to the many times we heard noises from above until the end of our stay or the times my mom’s messages were never responded. It is unfortunate our experience in this nice comfortable suite was ruined by the poor communication and hospitality.