Steve was very pleasant, helpful, and responsive to questions. He was friendly with our dog but also good at making space to not have to be social. The suite was very clean, and there were a lot of nice personal touches throughout: little wrapped chocolate pieces, a swag bag of spa stuff (mostly unscented, at my request) and lots of interesting things to look at inside. Those octagonal cutouts are visually really interesting, and I spent hours looking peacefully at them. Our stay happened to coincide with a bitter cold snap, which was a bit of a challenge with the outdoor kitchen, but Steve was kind and helpful with an extra heater. The hot tub was very cozy and the privacy was excellent.