Communication was very easy with our hosts. We were able to drop off our luggage early so we had extra time to explore Victoria unencumbered. The location was excellent. We usually stay near the ferry terminal, but it was an easy walk & we were based so much closer to the heart of Government Street tourist area. We found some great restaurants by having the time to get to know the area better. We were celebrating an anniversary with friends and we were all very comfortable. The place was very clean & met all our expectations. Checkout was very easy and Lesley & Orion were very friendly & helpful. We are happy to give our recommendation.