Great communication and easy remote check-in and check-out process. The apartment feels very safe with lots of security measures in place. In unit laundry was perfect. Super convenient location in the heart of Victoria. Less than a 10 minute walk to the Empress and harbor views with plenty of restaurant and shopping options within walking distance. Great value for the price. Only con is that the seagulls are squawking at all hours and it's really loud and amplified in the apartment. You get used to it, but if you're looking for a silent stay, this won't be it.