The management company was responsive and seemed to care about experience.
Be aware though that this unit sits very close to Sooke Road which is quite loud and busy. The hot tub is literally in the parking lot with a fence around it. I had assumed based on the gorgeous pictures of the yard and the deck leading to the ocean that the unit would be in a nature setting. It could not be further from that. I was disappointed. We could have gotten a much better place for the money we paid.
I explained our disappointment to the management company. They offered us a discount on a future stay with them, but could not do anything this time around.
The unit itself was cute inside and was clean. Just don't make the mistake of thinking you will be bathing in nature like I did.