No flexibility whatsoever on the cancellation policy, despite a last minute and off season booking. There was chaos at BC Ferries, several sailings cancelled for maintenance issues and the Nov 11 th holiday turned into a long weekend resulting in massive waits, and the hosts would not consider any options or compromise. We asked for a change of dates in short order and in low season. The hosts declined with no discussion/explanation. We then proposed a sharing of the cost to which the hosts again declined to discuss. Will and Tina took our money and declined to compromise in any way. I will not book here again and would NOT recommend it.