Michele was wonderful! She went out of her way to accommodate a very unusual request and was always available if we needed to check in ahead of time or during our stay. The suite was exactly how it looks in the pictures. Very cosy but still bright, a great place to relax. Cream in the fridge for coffee in the morning was so so welcome and a wonderful touch! My husband and I were only staying two nights while we moved houses within the city and while moving can be stressful we felt like we were coming home the two nights at Michele's it was fantastic.