Ann was there to greet us on arrival, showed us to the room and explained what there was to do in the area. She was very friendly and made us feel welcome. The room itself was really nice, well-stocked with tea, coffee and breakfast. There was a microwave, fridge and coffee maker. It was all beautifully decorated and clean. The house was within walking distance to downtown and all the main attractions. We stayed for two nights and loved Victoria!