Ken was great with communication. He responded to messages almost instantly. He allowed the guests to check-in early which was much appreciated. Check-in was easy. The place was clean, very nice inside, and is in a good location. Unfortunately, the airbnb guests in the upper suite were inconsiderate and wore their shoes the entire stay. The first night they stopped around 11pm so it didn't interfere with sleep. The second night they were loud throughout the entire night and only 1/3 guests were able to sleep. When I brought this to Ken's attention the following day he was apologetic and wished we let him know. It wasn't his fault but it would've been nice to know beforehand the upper suite was also an airbnb suite and therefore there would be a risk of partying and noise. It was unfortunate as otherwise it would've been a lovely stay.