My group and I are very disappointed with the services provided by Rick and Tina. When we arrived at the AirBnB, we realized a handful of the sofas and towels were dirty and to some extent, unsanitary. The hosts accused us of staining the towels but prior to our arrival, they were already dirty. Additionally, the TV did not function properly which is completely inappropriate and misleading as on the official listing, amenities include that so called TV.
To our surprise, our bad experience did not end there. In the morning of our checkout, we were greeted by a shouting cleaner who gave us a horrible attitude when we went to the garage to leave. Albeit we were 10 minutes late (we left the house a bit before 10), we did not expect to be shouted at and to be treated so unprofessionally by someone who is a sub-representative of the AirBnB company. Having such a poor experience with hosts Rick and Tina, we were fine with just putting the experience behind us, however, owners Rick and Tina have decided to sour the AirBnB experience even more by demanding an additional 355 CAD from us since they thought we had an “extra guest” (from looking at security footage). This is completely unacceptable, the owners are so diligent in checking for additional guests but are somehow blind to see that they were just visiting and did not stay overnight. Although our group understands the need for security cameras around apartment premises, we are uncomfortable with the fact that the owners have such selective eyesight. Finally, it is important to acknowledge that although this “extra guest” visited the premises, they did not stay the night, and even if they did, the listing on the AirBnB describes the apartment to be suitable for 6 guests, a limit we did not exceed even with our additional friend as a visitor.