Jane was great! She was very friendly and accommodating. I booked her place for my family during my wedding. I had mixed up and forgot to book an extra day. Jane got back to me right away although she was already booked she for the extra day I wanted she said she would let me know if things changed. Turns out they did but by that time it had we made alternate arrangements. The suite is in a great location in Oak bay close to amenities but also tucked away on a quiet street.