No cancelation policy. Good location. Host communication was good for all standard procedures but less responsive when we needed help with reservation changes.
We booked two properties for a weekend with the same owner costing us over $1700US. When an unexpected Covid related event happened, we gave a 48 hour notice hoping to exchange the dates of the small unit to any other date of the owner’s choice. Any date. We were only given back the service and cleaning fees and an offer of 25-35% discount on a future booking. With no cancellation policy and no flexibility, we would not take all the risk again with this owner. We expected better treatment for this kind of money. The kind of service one expects from first class hotels. We will not bring back our business to this owner.