We did not meet Trish in person. However, she sent us all the details and had the house ready for our late arrival. She was flexible with our check in and out times and followed up with us a few times while we stayed. The beds were very comfortable and the rooms were spacious. I loved the wooden floors and decor it was very relaxing. The kitchen had all the appliances, dishes and flatware we needed. We did cook full meals the entire 5 days we were there. The location is perfect. It was a 5 min walk to the grocery store and 10 to the ocean. We walked almost everyday downtown and back with our 4 year old son. Everything was as stated and we had a wonderful time.