Very courteous, lots of amenities! Very, very clean as well. She even detailed all of the places we should visit. Mount Douglas had the greatest view, and we only went thanks to her recommendation. The only thing we ever heard throughout the day was Teddy's (her dog) nails as he walked above us, which I loved because dogs just make me happy knowing they're around. However, there was nothing that affected our stay in negative way. The hot tub is amazing as well. I really recommend and will probably stay here again if I go back.