Although I wasn't able to meet my hosts personally, we found it easy to communicate through email and I appreciated the easy check-in despite plans having to be altered. This suite is quite comfortable and had all the necessary amenities I required. It was well-located for my purposes of visiting family in the lovely community of Fernwood. I would recommend Val and Len as hosts and their suite to those with similar needs to mine and I would definitely consider booking with them again on any future trip to Victoria.