We didn't meet Annie, and judging by her system not many guests do. We were provided a very specific and easy to follow packet of info three days prior to arrival. Finding the lockbox and apartment was simple.

This is a very nice condo in a great location for touring the downtown area. We walked from the Black Ball ferry terminal in just a few minutes. The Empress is across the street and many great restaurants are well within walking distance.

The condo is spacious for just two. The bed was stiff but comfortable. The windows face north and away from the Empress/downtown but do make for a great sunrise. Everything was exceptionally clean, which should be expected with cleaning fees in the neighborhood of $40.

Overall this is a nice condo in a great location. Notably less personal than our last airbnb experience, which some might prefer. If you're looking for a hotel-style place with similar pricing this is your place. Just be warned that there are no toiletries (maybe we shouldn't have expected those). Also pertinent--the hot tub is great and has a view of the Empress, but is only open during daylight hours.

We would certainly stay here again.