Amazing host, endless assistance when we required it. Lucia helped us from the get-go, always stayed in touch and was always offering more help. Some people might not enjoy the comforts of a micro loft but we loved it and the mattress and pillows were amazing !! everything as advertised and more, Lucia thank you very much for such an amazing abode for us to enjoy whilst visiting Victoria. Cheers Michael, Danielle & Piper.