I never met Jacob, but the place was very clean and a great location for the price. I picked this spot for the free garage parking. The garage and elevator require a key phob to use. The phob is on the kitchen counter at arrival and needs to be left there at departure, so initially getting into the garage and departing the building by elevator phob-less can be tricky if you are traveling solo (head's up). But overall a pretty seamless and worry-free stay.