First off want to say our stay would have been quite nice had this Airbnb been better maintained. Beautiful new home but we ran into some issues that ruined our stay. Namely, the shower facet flew off the wall when we turned on the shower. It was clearly not installed correctly and made showering impossible. The tub also had a clogged drain so water was backing up with hair and debris. All this happened within 4 hours of checking in and after contacting the homeowners and management company one offered a terse apology, while the owners themselves showed little remorse. They offered to get a plumber in the next day, but we were only staying two nights and felt uncomfortable in the space due to also noticing food debris in the kitchen sink. These issues made us question the maintenance and cleanliness of the unit. We decided to leave in the morning after awaking to the sound of the fire alarm low battery signal at 5am.
It is disappointing that we were not taken more seriously and that after spending just 17 hours in the Airbnb we ended up spending more than we were refunded.