Joan and Ken were both very friendly and accommodating. They were very considerate and asked if there was anything they could do to make my stay more comfortable. The suite is clean, comfortable, and quiet. The bed is very comfortable, and their is plenty of closet storage space. The kitchen is well equipped with everything you would need. The neighborhood is very peaceful and only a 10 minute bike ride to UVic. There are several grocery stores close by and several strip malls around with many conveniences. I highly recommend this place.