My family and I spent two nights at the Loft over the Thanksgiving weekend and absolutely loved it! Mike met us on arrival and gave us the key, the remote for the front gate, showed us the suite and answered our questions. The suite itself is amazing - even better than the photos. It's immaculately clean, very comfortable and lovely and quiet. The location is very good - just a short distance for the ferry terminal, Butchart Gardens and about a 20-minute drive into Victoria. We were very touched and impressed by how Tracy and Mike went over and above to make us feel welcome. We found a lovely bottle of wine, fresh eggs from the chickens, home made jam and a loaf of fresh baked bread waiting for us. There is even a box of various chargers to use in case you forget to bring yours (which my daughter did!) The kitchen is very well equipped with dishes, cutlery and any cookware you might need. The beds are comfortable, and there were plenty of linens (extra towels, blankets, etc.) The info binder in the unit is very thorough with any and all information. We would definitely stay here again and highly recommend it.