Liz and Jane were really nice and responsive – the room was also like it was in the pictures, and was very cozy. The room is also full of light. Any questions my friend and I had, Liz and Jane were able to answer and give recommendations as well. The amenities were also really useful, as I forgot my toothbrush but there were some new ones in the bathroom! All in all, my friend and I really enjoyed our stay and if I were to go to Victoria again I would love to stay in the same place!