Ken is a very nice person and quick to reply when I had questions. The location is good - close to grocery shopping. Regrettably, the house (main floor) was dirty when we arrived. More specifically, the kitchen (all appliances) had not been cleaned at all. It seems the dirt and grease build up had been there for a long time. It was a huge disappointment. We were tired from a long flight and just wanted to stay in, cook and relax. Ken took care of the problems, he cleaned the kitchen and bought a new toaster oven. For the inconvenience he also bought us dinner. I was not aware that a "character home" came with a bad smell - apparently in the wood of the home. If you can tolerate this, then it's not a problem. My family and I found it difficult to stay in a home with a strong smell of mildew or something like that.