I booked a 16 night stay in this unit while visiting family in the area. I needed someplce where I could work a few days a week (good wifi), cook 1-2 simple meals (e.g. eggs, stir fry, etc) per day (a full kitchen), and do laundry. With that context, here's my experience.
My check-in process was pretty simple. The photos provided to find the lockbox and key were mostly clear (although an actual map would be more helpful) and I was able to get into the unit quickly. The building—which as far as I can count consists of 9 units exclusively used as short term rentals—was right downtown, with easy walking to the beach as well as all the shops, restaurants, and grocery stores. Two sets of key fobs were provided, though later I was asked to return one to the lockbox which felt very unsafe and confusing.
Upon first glance, the unit three 0 III appeared clean and modern. I liked that the door to it had a deadbolt. The space was pretty to look at and the big window overlooking the parking lot (there's a second listing for the identical unit at the front of the building overlooking the street) let in a good amount of light, especially in the afternoon.
Unfortunately, as I began to settle in, I was reminded that looks can be deceiving. Many listed amenities were missing (e.g. first aid kit), provided to the absolute bare minimum (e.g. 4 rolls of toilet paper and 1/2 paper towel roll for a 16 night stay), or of the absolute worst quality (e.g. knives so dull they slid off anything and a warped cutting board). Things like dish soap, a sponge, and tissues weren't provided. The nonstick lining on the frying pan was so scratched that it was silver and entirely unsafe to use. The salt and pepper shakers were maybe an 1/8 full. I agree with other reviewers that all of the furniture is very uncomfortable, most especially the bed.
Some of this was taken care of - I received a fan, new frying pan, one roll of paper towels, and one additional roll of toilet paper, along with an opened, mostly empty bottle of dawn (I wish I could upload photos). However, that was not without much back and forth with someone at HFP whose name I was never told. Like others, I also was told I could buy them myself and would be reimbursed, which may explain the random array of amenities that made no sense? Regardless, its shitty customer service, especially for the price.
Later, I realized the odd smell in the hallway between the kitchen and the bathroom was damp towels that had been left in the dryer and developed mold. That the lint trap was so full it was overflowing and lint was flying everywhere (hello fire hazard). Under the bed was filthy with dust, dirt, lint, and I'm not even sure what else, and many of the closets also were dirty. The shower pressure left much to be desired, and the head was so small that if half of my body was getting water, the other half was shivering and cold. There's no heat in the bedroom—despite what the digital welcome book says—and no additional bed linens or pillows, which made it FREEZING on the cold nights. The privacy curtains were so light that having the window open (on the not freezing nights) meant they bang against the window all day and all night.
No directions were provided for any of the appliances, especially the Google TV. And when I asked for help, I was told they couldn't. The welcome book lacked any local recommendations or personal touches.
For what its worth, everything I've mentioned was part of the AirBNBs I stayed at before and after my stop here. Often, along with a much lower price and additional amenities (e.g. a fully stocked kitchen with small appliances and a spice rack). Listings that had the same amenities mentioned but whose host/s were substantially more caring, thoughtful, and hands on in their care of their units.
As for communication, it was mostly quick and always confusing and contradictory. For example, the welcome guide says to leave the trash inside the unit's door - but then I was informed that I needed to lug it to a different building, down two flights of stairs, and into the trash room—thankfully, a friend was able to help me as I'm unable to take stairs and chose this unit for the elevator. I had to followup multiple times about the pan/tp/paper towel that I mentioned above. The address listed when booking is incorrect. I had asked before booking if a fan could be provided, was told it could, and when I followed up about it being missing, it was like the initial conversation had never happened. This type of communication—something being discussed and agreed upon and then told the opposite or different—was common.
Additionally, a few days before checking out, I received a message saying they needed to "inspect the unit" and would be coming by in <24 hours and I didn't have to be there. WHAT?! My questions about what they wanted to inspect were never answered and after confirming with AirBNB that I could refuse, it never happened (as far as I know).
Oh and I was told if I ran out of soap, TP, paper towels, etc, more could not be provided.
I didn't deal with any construction until my second to last day. Then it was constant, nonstop, and no notice had been given
All in all my stay was extremely disappointing, uncomfortable, stressful, and confusing.