We visited Victoria for 3 nights and had a tight schedule. On the first day we found black pet hair (or hair) on one of the beds and some old stains on the other. It was evening and next day we had to get up early and follow our trip schedule. So, we washed linens in a washing machine, since we didn't have time to handle this pet hair/hair situation. Our host asked us about our experience through the application. But we had seen this message too late and, as I said earlier, we didn't have time to deal with it. Anyway, such thing like hair or stains should not be in the bed at all and guests should not spent their time for this. Overall, the apartment was warm and clean with all necessary amenities, nice balcony, and parking, but a little bit noisy (heating system).