The check-in/check-out process was really easy. Cindy and Filip were accommodating with our schedule and made it easy for us to check-out very early in the morning. The apartment is in the basement of their home but still had a lot of natural light and with a separate entrance. Clean place, well equipped kitchen, great location. Lots of buss routes running nearby. We didn't need a car and used the city buss to get around downtown, grocery stores, Butchart Gardens, and even Fort Rodd Hill. Very walkable too. We had a great stay and would definitely recommend this place.