Angela manages a lot of properties in Victoria. Due to my late arrival I had to pick up the keys from a lock box 2 blocks from the apartment. This was not ideal at midnight (a lock box could have been put on the gate of the building). Angela's directions for entering the building left much to be desired for someone unfamiliar with the area. Due to the vague directions I ended up in the wrong elevator lobby and the fob wouldn't work. I was not able to reach anyone since it was late at night and had to walk 4 blocks through the city at 1am to a hotel. Angela contacted me in the morning and resolved the fob/entrance issues and said she would provide a one-night refund. When Angela provided the refund after my check-out she performed some poor math with the CAD-USD conversion. I contacted her and Airbnb support and she denied my request to rectify the inaccurate calculations.
Other issues I experienced with the apartment included:
1. The portable air conditioner flex duct exhaust fell out of the window several times during my stay. I was out most of the day and arrived back 3 different nights to find the apartment extremely hot due to the exhaust blowing inside the space. The AC unit also ran so hard that it tripped the breaker each time. The temporary AC unit was poorly installed. I had to reset the breaker and put the exhaust duct back in the window.
2. I found a moldy wash cloth in the bathroom.
3. There was no hand soap in the kitchen.
4. The non-stick cookware is scratched (ie. leeches toxins and is not safe to use)
5. The washer smelled of mildew and it didn't smell safe to use. It seems that they wash sheets towels there so that explain the moldy wash cloth.
On a positive note, the apartment was sunny quiet and convenient for walking around town.
I would suggest renting from an owner-managed property instead of a company like Angela's (airlobby).