Everything from the polite interaction to the location and the apartment itself was wonderful. Karen met me there, showed me in and Paul came down and picked up keys. The location is right where you want to be. I had a conference at the Inn at Laurel Point and the walk around there each day along the harbor was inspiring. No need to change a thing. Make sure to pay attention when being shown the fob control on lift. It's not difficult when you know how but I was not as attentive as I should have been and it took awhile to get the hang. Stayed for six nights and this spot and Karen and Paul's excellent assistance made my stay in Victoria extremely enjoyable. thanks.