Hugh was great, very responsive and ready to answer any questions. We were late arriving, our tour ran over, but Hugh was patiently waiting for us in front. The apt was new, clean, and wifi worked great as advertised. We appreciated the in unit W/D and we were able to comfortably fit four (2 adults, 2 kids). The location was near downtown and some great restaurants. We wouldn't hestitate to recommend the apt to others.