We didn't meet Naoko in person, but Dan was very friendly and helpful. We had to leave very early, before breakfast, to catch the ferry, and they prepared a nice bag breakfast for us to take with us. Dan also woke up early to help us carry our luggage downstairs and make sure we remembered to grab the breakfast. We really appreciated their concern. We wish we'd had more time in Victoria; if we go back we'll try to stay here again.