I booked this last minute (2 days before arriving) for myself and 3 other guests yet Jesal and Jenny were able to have this space ready for us and replied to our questions. Their directions were very helpful, and once we were there, we didn't even need to contact them for anything. Jesal and Jenny provided everything that we needed and more. It was beyond what we expected. We were all wowed at how clean and large it was! We couldn't tell from the pictures, but in person, the suite is very beautiful and modern with very high ceilings. They have a lovely open concept kitchen which was great for warming up food and hanging out together in the living room area. The location is in a quiet neighborhood with parking space and is a short drive to shopping areas, downtown, and the ferry terminal. I would definitely stay here again if I were to visit Victoria again!