I booked this suite to stay with my family for a wedding. We got to the apartment, checked in, and everything was fine. The suite was clean, but there were a couple of rather large issues took place regarding customer service that were really awful. First, we arranged for a late check out at noon on the Sunday. At 1145 a woman let herself into our suite, we hadn't left yet and my aunt was still changing. This woman comes in and starts opening windows, demands that we take out the garbage (we hadn't done that yet as we hadn't left), and starts cleaning. I had to say to her "please come back in 15 minutes, as we have late check out and aren't finished with the suite". She then got rather rude and said very harshly that she would be back at noon exactly. It was very strange. Second, and this is the main problem. When I called to confirm my booking they asked how many parking spots I required. I told them 2, they said that there is 1 spot for the suite, but there is visitor parking available for up to 2 nights but they can't guarantee that a spot will be available. When I got to the suite I looked in the binder they provided with the rules, and it confirmed that there was in fact visitor parking. So we parked a car there. When we came back to the car on the Sunday it had been towed because there was not a parking pass on the cars dash. I'm a pretty reasonable person, so I went and checked the binder and sure enough the parking rules I read mentioned nothing about a pass, but a second list of parking rules at the back of the binder did. I didn't see the second set of rules as they were at the back of the binder, and I don't know why they have more than 1 set in there anyway. Also, when I confirmed my check in the person I spoke to told me to use the visitor parking and did not mention anything about a pass. All of this was very frustrating; however, what made it worse was the woman who interrupted our late check out came back to talk to me about it and was extremely rude. I hadn't asked for any money back, I simply asked that she tell me who towed the vehicle "she told me that I should have read the sign, they don't provide a parking pass because people will take them, and that she doesn't know who towed the vehicle". Also, she kept speaking on the phone with her supervisor in another language, which I found to be unprofessional only because she knew that I couldn’t understand her. In the end I paid a $180 tow bill, which could have been avoided if someone had mentioned I needed a pass, or said don't park in visitor because we don't provide...