This property was advertised as "NEW! Luxury Suite with Breathtaking Views of City and Mountains". Unfortunately, upon arrival, we found all the blinds down, and we were unable to raise them. The views were the number one reason we selected this property. I immediately went to my reservation documents and found the comment "don't hesitate to reach out to us". However, there was absolutely no contact information except a link to a website. The website also did not provide any contact information except an email address. Of course, I immediately sent an email to describe the problem. We received no response. The apartment itself is nice; beds comfortable, kitchen and bathrooms adequately stocked. But, our hope was to arrive (we were two couples traveling together) after a long day or sightseeing, have a glass of wine and talk while looking at the view and enjoying our evening. Instead, it felt claustrophic and unpleasant. We checked out the following morning, without having received any response from the provider. I had, for the most part, moved on when I received an email from the host (most likely automated) asking for a review. This was incredibly irritating in that the host had NEVER responded to our email regarding the concern, so I responded that before I left a review, I'd like a response to the email I sent with my concerns. The host responded with a note that was intended to smooth my ruffled feathers, but irritatingly acknowledged that they knew there was a problem with the automated blinds, had been trying to get the problem resolved with the manufacturer, and therefore wanted to give me a $100C refund (of nearly $500C cost). In my opinion, this host should have informed me. in advance, that they were aware of an issue with the apartment that rendered the main selling point of the unit unusable, and given me an opportunity to book elsewhere. This was one of the more expensive listings, and there were several other properties available we could have booked into. A beautiful view is very important to me, was obviously the primary selling point of this unit, and was absolutely NOT delivered. My suggestion to any potential tennant: 1) if you value a view, ask specifically whether the automated blinds have been repaired. 2) ask the host specifically whether they are aware of any other "issues" with the unit (the host obviously doesn't feel the need to disclose these issues in advance, and IMPORTANTLY, 3) ask the host in advance how you should conact them (by telephone - they don't answer email, unless it's related to getting a good review) in the event there is a problem. It's really unfortunate that I feel compelled to leave a bad review (I never have previously), because the property itself is fine, check in and out procedures acceptable.