Our stay at Cloud Nine was phenomenal! Pedro met us for check-in and had the condo set up for our family of 4 including games, decorations and crafts for our 9 and 6 1/2 year old girls. Pedro is super friendly and accommodating, offering us early check-in and late check-out to accommodate our travel schedule. After we checked out we realized we'd left some belongings in the unit and Pedro was great about arranging for us to retrieve them.