The host greeted me but right from the start communications were difficult. I asked about a different room but all I got was a smile and nod. It was the same when I asked about kitchen usage the host replied I would have to speak to the boss about that. Full usage was previously confirmed and after complaining was granted but it seemed awkward and uncomfortable so I stayed out. Although TV appeared to be offered there was none just a smile and nod. Once again after a formal complaint was issued TV access was granted. The beds were comfortable, too bad the experience wasn't