Randy kept in touch by e-message, giving us the information we needed as we needed it. There was a notebook with information needed for appliances, etc. in the apartment, as well as a book provided for guests to tell those who come after about things they enjoyed in Victoria. Great idea. The apartment itself, although very small, was very functional, clean, attractive, and through fully and creatively designed. All of Randy's responses were thoughtful, helpful, positive and almost immediate.