Sarah was very helpful and answers questions pretty quickly. However, even though we booked the house well in advance, we ended up having to reschedule our vacation 10 days before our original departure as the house was double-booked. We found a good compromise with Sarah and it all worked out well, but that's mostly because we were flexible with dates.
The house is spacious and well furnished (shabby-chic style) but is lacking closet space or dresser to put our clothes in. The shower is terrific and the fireplace will help make the house feel warm and cozy pretty quickly.
As the title says, the house is located in the rainforest, so you can expect rain (it rained every day of our stay). Despite all the windows, the house doesn't have much natural light, except in the master bedroom. You can see bats at sunset, which we watched like a show with our girls every night: amazing.
The place is pretty isolated. We traveled with young kids (3 and 5) who love to run and play and couldn't find any trails to go to the beach, except if we were to walk alongside the highway (not an option for us), so we had to take the car anytime we wanted to do something out of the house, which was a bummer for us. But there are lots of things to do around ( if you don't mind driving a little) and the area is absolutely gorgeous.
Note: there's no garbage service out there, so you have to pack your garbage with you. Might be ok when you're staying the weekend, but going back home to Seattle with a week worth of garbage, not fun.