Jan was super responsive with communications. Since this property is a resort, it's basically like a hotel that includes a kitchen and bedrooms, so very clean and everything you'd need is provided, including lots of nice towels, toiletries, coffee/tea, laundry and dishwashing detergent, etc. There are even multiple thermostats in the unit for ultimate personalization of comfort, as well as a TV in every room. The Murphy bed in the living room is as comfy as a real bed, not like those awful sofa beds where you can feel. every. spring. The front desk staff are also very nice. The location is very convenient to downtown, and our unit looks over the water, but still felt semi-private. Free parking for a car in their secured underground garage. The only downside is you can hear seaplanes arriving and taking off, but it's only during the mornings and daytime, so it never disturbed us at night. No free Wi-Fi, though - $4.95 a night - so thank goodness for cell phone hot spots ;) Thank you! :)