You have a really lovely property and our family looked forward to our stay. We relaxed and enjoyed the second and third night (after the cleaner came), but the first night was a disaster. The response to our concerns about cleanliness during Covid19 was shocking. I keep reading over the commitments you signed to clients safety contrasted with your response. To have maintained that trust with us, it would have been best for you as the owners. to have come from Victoria to meet your commitment. A verbal apology was insufficient. In addition, we were told there were spare towels and sheets. Preventing the spread of Covid19 virus infection to renters of your property via used toilets, and dirty dishes is your responsibilty. Cleaning tables and high touch surfaces over the entire house is the hosts responsibilty. The miscommunications between you and your cleaners was definitely not our responsibility. No one should be at risk staying at Avatar. But clearly that was the case.
I hope for you and future clients, especially during Covid19, that as the owners you will ensure this never happens again.