We arrived to Sidney and we were unable to make contact with the person Meron arranged to operate the treehouse while he was away. We arrived at the airport and tried to connectt thru airbnb at 12:32pm. We had several attempts to contact her, even tried with the car rental agency thru the website to find the address to no avail. To add to the frustration, it was pouring rain. We found a place to go eat and the while there connected with someone who helped arrange a place. At 3:39, we received the address, park at the top of the hill, and I'll be out in the am with towels. We were already at the newly arranged place, and let her know we made new arrangements since we couldn't contact them; with our worries of rain, strange place...The return words were demeaning and not a correct review of the days events. then said we can't cancel because it's raining. She then explained the website was down and so our message never made it to us. We screen shot all the communications. Tried to contact Meron for refund. We were informed that because we didn't give a 5 day request. We would not receive a refund. The whole thread is on airbnb. So he could see we attempted to call as we said. We eventually went thru our credit card company to dispute this charge. Very poor customer service. Looks like we are the only ones so far with a cruddy experience. Too bad. Seems like it might have been a fun place.