Unfortunately our stay at Rob & Jen’s place was disappointing and we would not stay again. Firstly because of issues we had during the stay and then secondly because of their poor communication following.
When we moved the sofa bed we found the floor was filthy with hair and dirt - considering they charge a $150 cleaning fee this is not acceptable (we took photos thankfully as these were needed when trying to claim a refund). Not only that but the sheets were not clean either. We also had to search the entire townhome to find the bedding in different locations and no spare pillow cases even though we booked for 6 people. This meant we had to take pillows from the other beds. As we only discovered all this at 10pm, and we were checking out the next day at 10am, we decided to get on with it and report this the next day.
While Rob and Jen’s representative Michelle (they seem to Airbnb about 30+ locations) acknowledged the issues and apologised initially, there was no response when I asked about some form of refund. Their communication at this stage was extremely poor and I’d caution others about staying here because of that. We had to involve Airbnb in order to get a refund that at least covered the cleaning fee as they refused to offer anything more than $75 (bearing in mind the cleaning fee was $150 of the $580 we paid for the night).
On the positives, we booked a one night stay here as part of a longer trip that included staying in Otter Point at another location (that place was fantastic). The townhome has two nice bedrooms, bathrooms and great views. It is also fairly well located near a couple of nice restaurants.