The good: Location in Victoria is fabulous. The condo was modern if a little small. Great views and a lot of natural light in the main area (but not in the bedroom). For the most part a very pleasant stay.
The bad: Customer service could be a lot better. We arrived on the Clipper in the morning and requested an early check-in and late check out. They managed to accommodate the lack check out but we were told there was no flexibility on check-in, which was really late (4pm). When we arrived at 3:45, we rang the call box and were told that there was absolutely no way we could enter the place early. When we asked for an explanation, we were hung up on. Then at 4pm, we tried to enter the unit only for the door code not to work after many tries. We then spent 10 minutes (after our scheduled check-in time) trying various options before getting someone on the phone who could let us in.
More bad: Also, the kitchen was completely missing even basics such as oil and S&P. And the floor of the unit was filthy -- our feet got quite dirty just walking around.
Anyways, overall, the place was okay, but the customer service, cleaning, and stocking of the kitchen could use some work.