Three elements made this an excellent booking. 1) Annie is an excellent and very prompt communicator. She responds to questions in a friendly, professional manner. Her instructions for access to the unit were clear and easy to follow. 2) The condo was spotlessly clean and well appointed. It felt like home, not a rental property. 3) Located within a blocks of the Empress hotel, Parliament, the Royal B.C. Museum and a host of other tourist sites made this a great choice for us. If you want a home away from home, this is a great choice.