David and Nancy hire out someone to come greet you at the front door to check you in and hand over the key fobs. I didn't realize that was the case which made it surprising but not bad in any way.
They were very quick to respond to our questions, especially when we decided to rent a car in the middle of the trip and needed a place to park it (which they have a spot for in the garage). They do have you leave the keys upstairs when checking out which became a problem because we had left the keys as instructed but didn't realize that we would need them to open the multiple doors to get the rental car out of the garage. (Luckily, another resident helped us with that).
The place was well kept, nice decorations, and had all the basics of a kitchen (plates/cups). Unfortunately, our biggest disappointment was that the heating system was broken during our stay (December 2019). They provided two small space heaters, and we kept the fireplace on which only blew warm air up. Honestly, it was pretty disappointing to come from a cold day outside into a cold condo.
Finally, the street facing side of the condo is made of full length windows in all the rooms (living and both bedrooms). It looked pretty stylish but became very noisy at night from the bars/clubs on that street. It's unavoidable but just something to warn future guests about.
In the end, we really appreciated that the condo was so close to everything in the city.