The unit is in a great location. The listing did not indicate that the unit windows are next to a busy pedestrian bridge which attracts skateboarders and has bright pedestrian lighting shining directly into the unit until midnight. It also did not indicate that there would be construction beside the unit window during our stay. Since there are no black-out windows, I recommend bringing a sleep mask and ear plugs.
Although my initial communication was with Alan, it was never communicated that this listing is managed by a property management company and not Alan. Two days prior to my reservation, I received a message from another person through Alan's account confirming my reservation for the wrong date.
When we arrived for check-in, there was no key or fob in the unit, as promised. We notified the management company who believed that the previous guests had taken both the key and fob. We were then provided with a replacement key and fob, but discovered that the fob had been disabled. This meant that we had to wait for maintenance to fix the issue as the company did not come to the unit to help us resolve the problem on our behalf.
The company did not seem concerned that someone else could still access the main door to the building with the missing fob as well as the unit with the missing key. Furthermore, they did not wish to disarm the missing fob because they did not want to pay the fees that may incur.
When we faced issues with the fob system and missing key, we were offered another unit in the building, but we were later informed that it was not available. Instead, we were offered a partial refund through AirBnB for the inconvenience if we chose to stay in the unit which we accepted. We NEVER received this refund.
If you're looking for a hassle-free and worry-free place to rest your head, do not stay here.