Nicole was super friendly and personable. The condo was clean and comfortable with lovely sheets and towels, decent mattress and pillows, a great couch, with the added perk of salon quality shampoo and conditioner, and local coffee beans! While the bedroom doesn't have a door and has an opening in the wall (sort of open concept) we were able to utilize the window nook for our child's sleeping area. We used to live in Victoria so we knew the location was perfect for walking to all our favourite spots downtown.