I had a lot of difficulty with getting the keys to work. I was informed that it was because of a heat wave that caused the locks to expand resulting in the keys not working. Eventually, one of the keys was able to work with a lot of jiggling. Nobody could have expected this but it was a real pain to deal with. Troy was very responsive when I asked for help.
I checked in shortly after check in time (after 4pm) and was disappointed to see toothpaste splatter all over the bathroom mirror and dirty towels in the bathroom. Troy informed me that another guest using one of the other rooms had checked out earlier. Troy had offered to send someone to clean up but I was too exhausted from my journey to the island to wait for the cleaner to come and clean up.
Other than cleanliness being an issue and the keys not working well, Troy responded in a timely manner.