Good communication, clean, and exactly as I expected. Snacks, coffee, computer, wifi, toiletries provided. Yes, the street is a bit noisy; was fine for me (a city-dweller), but woke my mom up a couple of times. It's a nice place and I'd stay again. The park next door more than makes up for the busy street IMO. Didn't get to meet Alana but wasn't worried because she'd messaged several times prior to arrival.