We rented this property for our crew to stay over for the business trip in Victoria for a construction project. At 7pm they checked in for a quick shower and left for dinner, so they didn’t have the chance to check out the bedroom area until they came back later and found a few long hairs under the pillow and under the blanket in addition to stains on small towels that they use to wash their faces with... One of the guy had redness all over him and told us that it can be due to bed bugs but later we figured out it was just allergic to the fabric. We contacted the host and she seemed hostile towards the guy because its around midnight and even assume they were either drunk or on drug. We really don’t think this attitude is acceptable as a host. We then refused the full refund option she offered ( with the condition not to rate her property) and got into a heated arguments over the phone We contacted her hoping for a solution but all we got was flaming and toxic attitude. Surely we will get a negative review from her because of this but yeah we just want this to be out there.