This was a lovely suite but it did not come without issues. To be fair this was a new listing, however, I think it is best to make sure everything is accurate before accepting guests. To start, this was listed as a one-bedroom, one-bath but it is actually two bedrooms and two bathrooms - a bonus of course but odd to not have this listed properly. The check-in instructions in Airbnb said details would be sent in advance but a few hours before check-in we had received nothing. I messaged through Airbnb, email and text to ask for them and it took quite a while to get a response. The response was that they would be "resent". They were received 30 minutes before check-in. I triple-checked and they had never been sent before then. Airbnb said check-in was anytime after 4pm but the instructions we were emailed said 4:30.
We got in no problem but the instructions sent to us said that there was a binder with the wifi password and other instructions. There was no binder. I texted to ask where we could find the wifi password. We were staying for work and so this was important to have. I had no response so emailed and messaged via Airbnb. 24 hours later I still had no answer so I left a voicemail asking for someone to please direct us to the wifi password. We never got a response but luckily had figured out the password was on the router by then. The instructions also said we could buzz guests up, but this was wrong as there was no phone in the suite to connect to the intercom at the front door. Every time one of us came back to the suite the other had to walk down to let them in. I tried calling again to ask for help with this and did reach someone. I explained that there was no binder and no phone. The person told me I was wrong and that there was a phone and a binder. When I insisted we had looked everywhere and if there was a phone it was not connected to the intercom they offered to send someone to look. I declined as we now had only one day left and being there for work, we were on zoom meetings and could not guarantee to be available to answer the door.
In a nutshell, the suite is lovely, clean and has nice amenities - plus a bonus bedroom and bathroom I would say 4 stars but communication with the property manager is a 1 star. One other positive was that we forgot a jacket in the suite but the cleaners texted me to let me know right away they had found it.