When we arrived, the freezer didn’t work. We didn’t complain about it, then we got surcharged for the freezer because “we unplugged it and made a mess that requires professional cleaning”. We didn’t even know the problem was the plug.
We cleaned the dishes, made the beds, wiped the tables and windows, threw away the garbage, etc before we left. Still, there was a $105 surcharge cleaning fee. After appeal, the adjudicator upheld the request simply because “we didn’t take photos as evidence when we left”. How on earth can I possibly know this and take photos? Now I know better and I’ll take photos next time, but I won’t stay with Airbnb anymore. Save your time and frustration and get a hotel room instead.