When we arrived in Victoria with plenty of time before check-in, Ali responded quickly and was able to make our room available much sooner for us!! Checking in to our apartment was super easy (although I had a blonde moment that Ali was happy to help walk me through) the location was PERFECT with so many local shops, cafés, the harbour and downtown within walking distance. The place itself was just perfect for us and was spotless and trendy! Ali even included loads of tips for restaurants and attractions as well as local events.