Lisa advertises this place as “appropriate for quarantine with higher than normal cleanliness standards”. Me and my husband booked last minute as a Valentine’s Day gift. I am immune compromised and have been skeptical about Airbnb with covid but her description quelled my fears. I messaged the host before I booked and asked if it was ok that my husband smoke outdoors. (He smokes I do not) the host said that was absolutely fine. Lisa then said that she was just “waiting for the cleaners” to finish up the apartment before we could check in.
We arrived around 9pm and entered the suite. First thing was that the casting box was not working. We tried everything and all we got was a black screen with the captions but no picture. It was late so we decided to deal with it in the morning and go to bed. In the morning when we woke up there were ants all over the counter and the kitchen. They had overrun some baked goods we left on the counter the evening previous. We noticed some ant traps placed around the kitchen in cupboard and drawers and were confused as to why there would be no signage alerting us to not leave food out… we then noticed that the top of the fridge was covered in about an inch of dust. Then the coffee machine was absolutely filthy and moldy. Our dishes had food and hair on them from the previous guests not washing them correctly, and the sugar bowl was moldy. Needless to say we were pretty shocked and unsettled and decided instead of staying the 2nd night we were just going to check out and go home. This place was clearly not “appropriate for quarantine ” as advertised and I felt really put off by the pests and the dirtiness of the place. I contacted Lisa and told her of the issues. I asked for a refund for our second night. Our total was 297$ and I asked for 175$ as I didn’t feel paying the cleaning fee should be on me. Lisa then said that she had never had an ant problem before. When I pointed out that there are ant traps around the place, she continued to deny and say that “they must have been there from previous guests” ya right Lisa.. When I told her about the top of the fridge she replied “oh I must have missed that when I was cleaning” but she had clearly previously told me there were cleaners - so another lie.. When I confronted her about this, she came back with “I have found evidence of smoking inside the suite” This is completely untrue. Lisa knows she is in the wrong and is literally fabricating this story as some sort of retaliation. I currently have an open case with Airbnb to try and get half my money back (even though I think I’m not unreasonable to ask for the whole balance) and Lisa has told them that I was smoking inside as well. I have been a member of Airbnb since they first started and have never ever had such as horrible experience with a host. She lies to cover up her mistakes and then lies about her guests in retaliation. Not only that but she’s false advertising when saying her place is “above average cleanliness”. This is not a good place to quarantine. I have photos/videos of everything I’m saying. I have never left a bad review for a host before. I am seriously shocked at Lisa’s behaviour. Rent at your own risk.