We didn’t have any communication with Cory or Nicole but Nancy was quick to respond and helpful. We were bumped from our flight and arrived later than we’d planned and this was no problem for check-in. The location is superb! Very close to the Harbour and downtown. The apartment was cozy and had everything we needed. Also very clean and organized like a trendy hotel; no one’s living here after airbnb-ers leave. A heads up for light sleepers: the blinds are sheer and if anyone turns on the bathroom light in the night it lights up the whole apartment through the glass door, so bring a sleep mask! We’ll definitely be back for our next Victoria adventure!!