We found it difficult to describe how incredible michelle was throughout our stay. Professional, pleasant, awesome sense of security and attentive the whole time. To boost… this place is probably the cleaning and most organized we’ve ever stayed in, Ever (over 35 countries). We live in a city and some have mentioned the noise from the amazing pub across the street (spinach salad is a must!) but we didn’t find it a worry at all. Outside of staying at the empress, we will have a hard time finding another place to stay in next time we visit.