This place is…just okay. The location is great for exploring downtown, but we really felt it fell short in quite a few areas. The couch is terribly uncomfortable and needs to be replaced. It seems very strange to only have a 2 seat couch for a place that sleeps 4+ people. On rainy days, we had hoped to watch a movie or two as a family, but there was nowhere for all of us to sit - unless you want to sit on the kitchen chairs for 2 hours.
The place wasn’t super clean - quite a bit of dust on the bathroom fixtures (toilet paper dispenser was covered), the blinds were dirty, and stove had crumbs when we arrived. It was also quite noisy. We have stayed downtown Victoria many times before and the windows really didn’t block out any noise. We could hear conversations on the street from 8 floors up with all the windows closed. The other places we stayed were much more sound proof. The other thing was the lack of dishes. Only 3 bowls for a place that hosts 4+ people is just frustrating. Also, the pillows were uncomfortable and small. Small improvements would make this place much better, but unfortunately it fell short for our family.
Communication was a struggle as well with a lack of understanding. Just before our stay, our dog fell sick and we weren’t sure if we could still go because she wasn’t allowed to go to the kennel we arranged for her. I called Andy to talk to him about it and see what our options were. He said there was no flexibility to the cancellation policy (which we understood, but wanted to ask just in case we weren’t able to make other arrangements in time). He followed up our phone call with a message telling me that dogs are not allowed on the property anyway and there is a $600 extra cleaning fee for pets. Never at any point did I suggest we would be bringing her. It clearly showed he didn’t understand what I was trying to explain. The Airbnb agent I spoke with was very friendly and helpful even though the result was the same. Fortunately, our pup got better in time and we were able to still go on our trip.
I would choose a different accommodation next time.