My partner and I made last minute plans to head to Victoria for my birthday. I found the Burma room on airbnb and it looked perfect...style, location, price.. and I'm sure it would have been had we both had our passports with us. As soon as I realized, I went to cancel my booking request, but Ocean island suites, had already accepted..Such a quick turn around is usually awesome, but in this case, I had to ask if there was anything they could do in light of the circumstances. They were kind enough to give me a refund which..even though i didn't get to go to Victoria this time..made me feel so much better. I think that it helped that the booking request and cancelling all took place in about an hour and it was for a same day reservation (and the holiday weekend hopefully made rebooking easy). I really appreciated the quick communication and courtesy and definitely hope to stay there soon!