We stayed here for a week and by far it was the worst Airbnb experience we ever had. The host, Jose, appears to be the landlord not only neglected us as guests, he also neglected the property before we arrived. He falsely advertised the Airbnb had a fireplace, dishwasher, cooking basics, smoke alarm, carbon monoxide alarm, fire extinguisher, balcony/patio, insufficient blankets and much more.
The worst part was that Jose charged us with $700 for damages that was already broken and our toddler suffered head contusions from an armrest that should have been fixed before our arrival. Not only that, there was another dining chair that an armrest falling apart until one of our other older toddler fell from the chair. I immediately called Jose and he did not pick up, so I proceeded to text him and he didn't respond until a day later. I immediately notified the owners upstairs and they said that Jose is the landlord of the Airbnb and that they have nothing to do with this.
The other issue is with the fridge and the second tray inside was already cracked. When our 2 year old opened it, the contents of the fridge just dropped out of the fridge indicating this tray was not properly secure to the fridge and already damaged prior to our arrival.
One of the beds we had to put pillows on the wooden headboard so it would not fall while we sleep. The mattress tips over as the structure of the bed frame is not stable – again this is the negligence of property upkeep.
The host posted false advertising of the Airbnb balcony/patio causing much distress to us as parents of young children as we had to lock the children inside the Airbnb so they wouldn’t go on the balcony/patio area. The host suddenly appears at our door asking us to keep our children off the balcony/patio which is not communicated anywhere in our messages nor on the Airbnb ad. We spent our own money to purchase a water table for the children so they would not feel bad being locked up inside the basement, however the next day the two boys (ages 3 &7) upstairs came downstairs to play at our water table. How is this fair when we are told we are not allowed our children to play on the balcony/patio and now the children from upstairs are allowed to play with our water table?
With two young families totalling 6 guests, the host did not even try to accommodate us as we had two vehicles and provided us only 1 parking spot on the day of our arrival. He told one of us to relocate to street parking down a steep hill which was about 150 meters from the Airbnb, if you are lucky to secure it. This is asking either a family with 3 young children or a family with a pregnant mom and young child to walk up steep and unsecured steps. The next day street parking was taken by another vehicle and the host asked us to relocate to the street further down which is at least 300 meters away from the Airbnb.
Many items were falsely advertised or missing at the Airbnb: no iron, fireplace, carbon monoxide alarm, smoke alarm, fire extinguisher, oil, salt and pepper, chopsticks, dishwasher or balcony/patio, insufficient blankets for 6 guests. There were only 4 cups for the 6 of us and one cup already had a broken handle prior to our arrival.
The Airbnb was dirty upon arrival as we found toast in the toaster, garbage in garbage cans not thrown away and leftover beer cans when we arrived. Clearly the host did not care for the Airbnb and did not check all the furnitures and cleanliness before the arrival of his next guests.
Everything was placed in a neat manner prior to us leaving and was respectfully take care of as we understand this is someone's property. We treat any place we stay as if it is our own. We tried our best to make do with all the deficiencies in the place (such as missing materials the Airbnb ad said would be provided), however, the fact of the matter is the equipment was not upkept properly leading to unexpected injuries that potentially could be fatal for the little ones! We were deceived into thinking we had the space for our children to play in but all that ended up being falsely advertised and incorrect. This left us feeling very cheated and upright disappointed.
Obviously with this experience, we have some hesitations on booking with Airbnb the next time and wish no one will ever experience what we did.
Please do not book with this Airbnb as you will run into a messy and horrible battle like we did. This is speaking from someone who Airbnbs frequently.