We had an incredible time. It can be challenging traveling with two small children, so I was a little nervous. As soon as we entered the space, all anxiety disappeared. It was bright, well furnished, very clean, and the view is spectacular! The children instantly fell in love with the place.
The beds are very comfortable. The bathrooms are spotless and shower pressures are great. On the third floor are the pool and hot tub and they were amazing. We literally used them every day we were here. The kids loved them. While we were there, there was a nice gentleman who was checking the ph balance, so we knew we were in good hands.
The location is spectacular, right in the middle of everything. So many wonderful restaurants. We went to the fascinating miniature museum and the cute bug zoo with friendly staff who let us hold a scorpion and various bugs! There was so much to see and do and eat within walking distance, we barely used the car. we did take the car to Butchart Gardens, Beacon Hill Park, and Malahat Skywalk. All were spectacular.
The space and locations are both great, but what sealed the deal was Jake, who was so incredibly responsive and welcoming. He often responded within minutes and never lost patience with our questions (like “how do we turn the hot tub jets on?”—press the green button!)
Overall, this was a wonderful experience all around. The kids didn’t want to leave. We can’t wait to be back. Thank you Jake and the team for being so awesome and helping make our first family trip to Victoria such a fun and memorable one.