When checking in, it would have helped to have a written explanation about the procedure. We had a bad connection on the IPhone and had difficulty understanding how to check in. You have to walk down to the dock area and on the other side of a statue there is a lock attached to the wire chain link fence, input the code, retrieve the keys and elevator/parking garage gate fob. From there open the garage parking gate if you have a space to park, or need to unload luggage. Out of our five night stay we were allowed one night’s parking and had to find other places the rest of the time. We spent approximately $80 Canadian ($66 U.S.) in parking fees with Claire offering to reimburse us. Our trip to Victoria was enjoyable in spite of the inconvenient parking. We had a nice view from the nice clean room with Murphy bed. No iron/ironing board, No cable/satellite tv but had Netflix. China Town right up the street which was cool and many cool places for coffee and many other shops. We went to Buchart Gardens and watched fireworks from Johnson St. Bridge.