We thoroughly enjoyed our stay at the Mermaid. Clean, comfortable. Secure underground parking. Check in was smooth. Russ reached out a few times during our stay to see how things were going. He was very easy to communicate with when we had a couple questions. We enjoyed the views of the Bridge going up to let the ships under and watching the rowers in the mornings. Location is great for walking in Downtown or hop on a water taxi that docks right in front of the Mermaid. (very convenient). We would stay here again and would recommend to friends and family if they are travelling to Victoria.