Terry and Jim were very accommodating providing a later check in due to travel circumstances on my end. Ken, the building's concierge, was also very friendly and easy to work with. The space itself was very clean and had a modern feel. My sister and I loved the minimalist aesthetic and decorations in the unit. The location was perfect as it is in the heart of downtown Victoria which is highly accessible. On our weekend trip we were able to walk everywhere within the city and were delighted by the proximity to coffee shops and restaurants. I would stay in this space again and highly recommend it to others!