Everything about Cloud Nine was spectacular! Starting with the booking and check-in experience, Pedro was easy to communicate with and responded quickly (usually within minutes). He greeted us at the apartment for check-in and explained all of the details thoroughly and in a warm and welcoming manner.

The apartment itself was gorgeous, clean, spacious, inviting, well-stocked, and well-maintained. The pictures of the view don't do it justice! We spent a good amount of time just relaxing and looking out of the window at the bay watching the sunset and water planes take off/land. Pedro and his wife thought of both the big details and the little touches, like stocking the refrigerator, extra towels and blankets, bathrobes, maps and brochures, books, fresh fruit, and welcome chocolates.

The location was very convenient - just blocks away from Chinatown and tons of shops and restaurants. We walked to most places around Victoria. The secured underground parking was also useful to stow our rental car for our drive to Butchart. There is construction nearby, which Pedro was very open about, but in reality my girlfriend and I were not bothered by it and we both were able to sleep well into the morning.

Pedro went above and beyond to make my girlfriend and I feel at home. I coordinated with him ahead of time and he was able to obtain a bottle of BC sparkling wine, organic strawberries, and chocolates for a romantic stay.

Overall, we both had a wonderful stay and would gladly stay at Cloud Nine again on our next visit to Victoria!