Everything from the check in process to settling in was perfect. Miriam was professional, courteous, and super friendly. Pleasantly surprised that the photos were accurate to the reality of this gorgeous apartment, conveniently situated in Downtown Victoria, steps away from the Empress, Parliament Building, and top restaurants and shops. The apartment was so lovely, great wifi, cable access, new and modern appliances, beautiful views from the spacious balcony, considerate touches like labeled glassware for easy identification to complimentary bath bars . . . such attention to detail shows that this host really cares about the guests' experience. First time for me visiting Victoria and this apartment stay made it better than I could have imagined!