Amber was very communicative, warm and friendly. She made sure there was coffee and breakfast things for us. Very thoughtful. We were traveling with young children and she accommodated our request to check in early and stay a bit later. The location is AMAZING. It is a beautiful neighborhood with a great rocky beach across the street. Groceries and a few restaurants within walking distance through a pretty cemetery with deer that approach you! The accommodations are more like a side suite to a larger house - we were 4 adults and 2 children. It was cozy- not a big deal to have a smaller space. Great fireplace to warm the kids after baths with a simple on/off switch. The downstairs is a basement- there are windows in the bunk bed portion but not in the queen bed portion so it's quite dark with low ceilings- we called it our cozy cave and didn't spend time there except to sleep. The furnace is by the queen bed which comes on and off in the colder seasons but that kind of noise lulls me to sleep. It's cool in the basement which we did not mind. We opted not to turn on the heaters as the heat seemed to go up the steps or get too hot for the portion where the bunk beds were. It's nicer to be cooler than hot when sleeping. It said there were kids toys and books which we did not find (except a deck of cards and some xmas activity books) so don't rely on that- bring your own games and toys. But if the weather is at all nice it's great to get out and explore! The local beach- Gonzalez- has sand and is gorgeous (shortcut through ross st if you're walking with littles).