On our anticipated arrival date we received an email from Irene, the manager asking "have you landed as I mentioned my time is very tight" replied that I would text her when I leave the airport as we previously communicated. On my way, got another text asking where I am. Once there I was advised that there was no WIFI and no TV service that the Shaw technician was coming on Friday 3rd of September and that Irene assumed that I would be there to receive them. My first reaction was this is not my problem why should I change my plans to accommodate this manager's affairs, but I decided that I would stay and let the Shaw technician in. They got WIFI working, but TV only for a couple hours then nothing. The next day I spent 3 hours on the phone with Shaw and they could not resolve the problem and that they would send a technician on the 10th of September. I reported this to Irene and she again assumed that I would be there to let the Shaw technician in. I said I was not pleased that she expected me, yet once again to change my plans to solve her problems. I commented to her that I was frustrated and that she should have ensured that all was functioning WIFI and TV. I decided to change my plans for the third time to solve her problem. On the 4th of September I got a text from Irene which read " Your text was: this is something that you should have ensured all was functioning.
You are aware of the efforts made to have this ready. Sometimes things don't happen the way to have then to go, despite every effort. This is life. Your comments are unwelcomed and unkind. You can describe this as expressing your frustration but blaming me for something that I could neither have predicted nor avoided moves nothing forward. I managed this property as an Airbnb for 3 years and had dozens of guests. Thankfully, I have found people to be gracious and appreciative. No one has been this unpleasant." After all the time I put min to try to fix her problem she insults us with the above quoted comment. This was the last message we received the whole month we were here. On the 10th Of September I stayed and got the issues resolved never got a message if everything went ok or to thank me for staying and solving the TV cable situation. She never was asked if we needed anything or is everything okay. She was extremely abrasive and insulting to us. This is not how you manage a property and treat paying guest. On the day before we left, we received a text on the check out rules and expectations.