Jacqueline made us feel welcome and was there when we arrived to hand over keys and answer questions. She was always reachable by telephone to answer further questions during our stay. The one-floor flat was large, clean, and bright, with lots of windows. Its main advantage is its location, just on the border of what one might consider to be downtown Victoria, on a quiet residential street. Parking was always available on the street in front of her flat. Suitable for two couples, or a family with two children who could share a double bed in the second of two bedrooms.