My Experience with Emily was outstanding! Each time I contacted her I received an almost immediate response from her answering all of my questions and concerns. Unfortunately on the day of my flight to Victoria I had a horrible experience with West Jet staff as well as a CATSA agent resulting in me not being able to board my flight and making it to Victoria for a friend's wedding. I immediately contacted Emily to let her know I would not be able to make my reservation with her and then cancelled my reservation through the Air BNB website. The website issued me a 50% refund which was more than I was expecting since it was the same day as my reservation (I don't believe Hotels give you that much back). Emily then got back to me saying how sorry she was to hear about my experience and then REFUNDED THE OTHER HALF OF MY FUNDS!! I was overwhelmed with her kindness and it made my horrible day much better. Again, She DID NOT have to do this at all as I cancelled the same day as my reservation. I am so appreciative of what Emily did for me and will be recccomending her to anyone I know travelling to Victoria. If, in the future, I am able to make it out to Victoria I will most definitely be giving Emily my business.