Agata was helpful from the very start. This was my first booking with Airbnb and they exceeded my expectations. Thoughtful considerate acts and gestures were numerous: an offer for airport pick-up even after frustrating unexpected flight delays, items stocked in the fridge for my arrival, a listing of restaurants and grocery stores in the neighbourhood and helpful suggestions on what to see and do based on my interests to name just a few. During my five week stay, a mailbox and a bike locker was made available.