Pros: Place was clean, location was great, and Tina (the Host’s executive cleaner) was amazing.
Cons: The listing is misleading. When looking for a home for my family of 9 with 2 dogs, we purposely filtered the properties to only show homes that accommodated a lot of guests and where the entire house would be to ourselves. This was critical for us - we have a rescue and highly reactive dog and so it was important for us to have our own space. We were informed that we did NOT have the entire home until 1 week before the check-in. The listing and reservation said clearly “Entire HOUSE to yourself” , but the Host said we were in the upper suite and another group was in the lower suite. What made it more difficult was that the group downstairs was a construction crew that were very loud, but it wasn’t all their fault - the house was VERY poor at blocking noise. We heard every door close/open and we could feel the house vibrate each time. They would be talking and moving around at 6:30am, waking us all up including our dogs. In addition, the listing advertised “12 guests, 6 bedrooms, and 4 bathrooms”, but our suite only had 4 bedrooms, and 3 bathrooms. We resorted to using air beds to accommodate the lack in beds. Ridiculous. Check-in was rough - we were told to meet the Host at 3:00pm at the house, we arrived on time and he wasn’t even there - the cleaner was and told us it wasn’t ready. We ended up waiting and checking in right before 5:00pm. We felt it pointless to contact the Host anymore, so Tina was our main point of contact and she was amazing at ensuring we were OK throughout the trip - thank you, Tina. We asked to check-out 2 hours later than the scheduled time for compensation of our late check-in, but the Host only gave us an additional 1 hour. If we had known about the accuracy of this listing months prior, we would’ve canceled - but with only 1 week left we were out of options and just toughed it out.