Unfortunatly it turned out to be our only negative experience from air bnb. We never received a check in i struction after messaging check in morning and 1 hour previous to arrival. When we arrived there was another familly in the house, which we initially thought were the owners, telling us to just pick an empty room. The pictures on our booking were a bit confusing with what we arrived to. It was confusing for us because we thought we were now sharing a space with a familly of strangers. Not having received any reply from the host and in fear of being left with no accomodation on a sunday night in port renfrew, we quickly went to a resort up the road and they gave us a cabin. The host did end up messaging later appologizing for the confusion and told us that he was there to do the check in and our room was ready but we had allready checked in to our new place by that time. We requested a reinbursement and the host refused and kept the money saying that its to late for him to rent that unit to someone else now. Accomodation was well located, looked like a very fun place for kids We just had a more negative experience because we hadnt received check in i formation. Missunderstanding I suppose.