LISTING IS MISLEADING.
Suite is a BASEMENT with NO SOUNDPROOFING; owners family (+3 teenagers) lives upstairs with no set quiet hours (late nighters and early risers).
ENTRANCE IS BELOW DECK PICTURED: entrance to suite is down set of stairs that is not maintained, even when it snowed 20cm. View from suite is of disorganized storage and garbage. Deck/hot tub is not inviting as you would peer into their home and does not feel like your space.
ENTRANCE IS SHARED with teenaged daughter, who's room spills into the shared mudroom, washes and leaves her dishes in laundry sink, and comes and goes with friends. There is another entrance into the suite from the main house which does not lock from inside the suite.
NO COVID PROTOCOLS respected. Family has company over in shared space, no sanitation protocols for shared space, owner entered suite without mask. We were especially sensitive to this because of our 7wk old baby, owner dismissed our concerns calling covid an "excuse".
NOT PREPARED for guests: despite booking our 31 day stay 3 weeks in advance, few of the essentials or amenities listed as included were provided. Even basics like handsoap and bedsheets were missing, and the only comforter provided for the master was old and badly stained.
Dishes and cupboard/drawer spaces were dirty and had to be cleaned by me. Many other kitchen items needed to be replaced entirely - rusty knives, unsafe pots and pans, melted utensils, missing light bulbs... things that would have been easily noted if she'd done the slightest inspection prior to our arrival for a longterm stay. There's no cable tv and the laundry is shared.
Although owner replaced most of the unsafe, damaged or missing items within the first 2 days upon request, she did so unapologetically and said she "does not" provide other essentials like shampoo.
Though the suite had mostly been professionally cleaned, areas still appear dirty due to the poor craftsmanship of the remodel.
We ended up leaving 2 weeks early because we were so unhappy with this stay. The owner did not offer any recompensation for the remaining nights or many inconveniences.
The host responded to our concerns dismissively and did not take any responsibility to enforce agreed upon quiet hours or specified laundry days with family.
This stay did not meet the standards we've come to expect from Airbnb, and certainly did not meet expectations set from the listing.