Teresa was super helpful even though she was not around during our stay she provided us with check-in instructions and a booklet with lots of information about themselves and what there is to do in Victoria. The house is in a great location and close to all your basic needs (liquor store, groceries, coffee etc). We didn't have a car and easily got around on foot, takes about 20 mins to downtown if you walk leisurely. The neighbourhood is also really quiet and peaceful, perfect for a weekend getaway. (Also the water pressure is like out of this world, blew away all my stress from being on a busy ferry, haha)