In reference to Unit 407 at Herald Street location in Victoria, the experience was disappointing. The beds were not comfortable (and no mattress cover) and the pillows were very distressed. The cleanliness upon arrival was lacking attention to detail. The bathroom vent was covered in dust and grime. Kitchen and washroom products were not restocked (no tea, few coffee pods, leftover toiletries, etc)
Nic was quick to respond to texts and assisted with patio door lock troubles. The cleanliness/comfort issues were discussed and had we mentioned them earlier he would have sent in the staff. That seems counter active when one expects the air bnb to be ready for the booking.
Overall, the positives included: excellent location, quiet and secure building and convenience of a washer/dryer. The perfect distance for walking around downtown Victoria.