Problems we encountered:
- We couldn’t retrieve the key and fob because we were directed to the wrong 7-11. After calling the host, he said he had to “check” then advised that I had to go to another 7-11 that was a 1/2 mile away. When asked why I was advised to pick up the key at the wrong location, he said “my bad.” What? He knew where the key was and didn’t update us with corrected instructions.
- We paid $800+ for our stay, so we reasonably expected to have hot water for our showers. It was 40 degrees, so cold showers for 24 hours??? Yes, it may be beyond the host’s control, but we had to ask for him to offer compensation. We agreed to only US $50, then no response. After 13 days, I messaged for an update. No communication no apology, just a refund issued for US$38, roughly CN$50. Poor customer service.
The place was really nice and clean, except for the dusty bathtub. Location was within walking distance to many restaurants and things to do.