The location is great and the condo was sparkling clean, but I will never again pay ~$230/night (After all taxes and fees) to stay in a top-floor condo with NO ELEVATOR. We were notified that the elevator was down 5 days before we arrived in Victoria (2 days before we started our trip). This is NOT sufficient time to find alternative lodging in Victoria during peak tourist season. Jacquie was kind enough to offer us a full refund, but honestly it was too late to find something comparable for the price. Everything was booked at that point in time, and our schedule offered no flexibility to stay elsewhere.
The Check-in process was easy, even though we walked up 5 flights of stairs and had to turn around and leave because the condo was still being cleaned (We arrived early). We were communicating closely about which ferry we were on from Port Angeles, Jacquie was kind enough to arrange an earlier check-in time.
Check-out:
We had a rental vehicle and were utilizing the free parking in the garage underneath the building. A wireless remote on the unit's key chain is necessary to open/close the garage door - Ok, no problem.. Until it is time to check-out! The parking spot is in the lower level of the garage (Add that to the 5 flights of stairs that must be climbed) and each door between the garage, garage stairway, and condo building stairway require a wireless key fob to unlock. If you don't have the garage remote, the wireless key fob, AND the key to the unit then you are screwed. It is very easy to get lost and stuck inside one of the many stairwells without all of the keys. It was a pain, but would have been much easier if the elevator was functioning.
We left (Or tried to leave) at 4:30am for the early ferry back to Port Angeles, but left the keys inside the condo as part of the check-out procedure. We didn't realize that the garage remote was needed to EXIT the garage, so we got stuck inside the garage with our rental car. We could not go back to the unit because the stairwell doors required the key fob for entry. I tried calling the building's after hours emergency number and the lady on the phone said she couldn't help me because it was not an emergency. She refused to call their on-call maintenance worker because it was not a problem to them. Luckily, one of the other tenants left for work shortly after 5:00am and opened the garage door for us. We were the last car to make it onto the early ferry, after negotiating with the ferry employee to let us on. All of this excitement happened before 6:00am - we were thrilled.
I hate to leave such a negative review, but it was definitely the most stressful moment of our trip. Jacquie was very nice and easy to communicate with, the location is perfect, and the condo was spotless.