it was the coldest days at victorian islnds under-4~~and the heater were broken in the first place~. we spent the first night freezing cold. the host offer to reimburse for the first night and offer to give discounts on rest of the nights we reserved~ since we were too busy with work to move else where~ the host, through a cleaning lady gave is 2little electric heater~ and we had to sleep through the noise of the fan heater~~. we were too exhausted to have to repack and find new place ~ so i told the host , i'll move to a hotel unless he offered huge discounts~~ he said he would~ but after we left~ he refuse to answer my text~ and stopped in getting in contact with me~ it was after i text him that i'll contact airbnb directly~ it was then he replied~ i asked 35 dollar reimbursement fee (we had styed there for 7 days). however he only offered to reimburse for the amount of first night. and i just dont understand how one could offer to host their house with broken heat??? and not fix it for the rest of the stay and talking us into staying. This was my first airbnb experience and i had the most horrible trip ever!!!