Chad was prompt, friendly and helpful with restaurants, luggage, etc. we loved the area we were in...the heart of Victoria. The photos do not do the area nor the condo justice! We LOVED the condo! And the building! The homemade warm cookies were a wonderful touch! It was very clean and modern! It had everything we could possibly want! The towels were new and luxurious! The downstairs bed was extremely comfortable (we didn't try the loft bed). We would love to stay there again! Louise and Richard