I did not actually meet our host, only communicated through email. However, everything was explained to us well. The keys were in a lockbox in which we were given clear directions on how to use. We were taking our daughter to University of Victoria so we had two teenagers and this place accommodated us . There was not a lot of room for all watching the TV and the kitchen table only seats 2, but we were ok with that. We knew it was small. The place was immaculate, equipped with healthy food, water and juice, coffee and tea for us. If you had young children, there was a trampoline and swing set for kids. Also a little sitting area if you wanted to sit outside. The bed was super comfortable. I would not hesitate to stay here again.