This was our first AirBnB experience and it was wonderful. Don was great about communication when we booked and then checked in with us a couple of days prior to our trip. Don greeted us upon arrival and made us feel right at home with a quick personalized tour of the suite. Helen also came down to say hello to check that we had everything that we needed. A beautiful immaculately clean home close to all the places we wanted to see in Victoria. We had a lovely stay.