We've stayed in 33 Airbnb's since 2013 and have had wonderful things to say about each. This was by far the WORST experience we have ever had.
When we arrived at the condo, we opened the door to see other people's belongings on the floor and when we heard voices, we stopped in our tracks. We exited and stood in the hallway, confused and concerned. After awhile, one of the people came to the door and we learned that they were told to come to the condo and given the code to get in by Thomas, one of the many people who responds to this listing. In other words, this is not hosted by an individual/"Jordan" as advertised.
Once they packed up their belongings, we entered to find towels that had been used, a cabinet door that was detached and laying on the countertop, a stain was on the headboard, etc. We reached back out and asked that someone come back to clean and also that the lock code be changed for security purposes. They sent a cleaning person very quickly, who clearly did not want to be there and who was unmasked. When we asked her about changing the lock, she told us that "everyone is given the same code" and that we were worried for nothing. Whether that is true or not, we cannot say, but we do know that it took them many hours to actually get a new code to us which resulted in missing my birthday dinner. Considering their manual says they change it after every check out, I have no idea what took so long. We did not feeling safe leaving our dog and belongings given that we knew the people who just left, still had access.
We brushed all of the above off and "hit the town" determined to enjoy what was left of our vacation and my birthday. But the icing on the cake was yet to come. We live in a downtown urban environment and the sounds of regular street noise, especially 3 levels down, would never bother us. We are both heavy sleepers and we've never complained about noise at any of our Airbnb stays, including in NYC, Paris, and London, which are much busier cities. That being said, the noise at this condo is NOT at street level, it is directly across from the condo AT level. There is a concrete parking garage that is open at each level from the street to the 7th floor. The parking garage was full when we attempted to sleep and 140 spaces were available by morning. Those cars emptied out until 4 AM+!!! We could hear every car start, people searching for their cars with their horns and alarms, drunk people yelling to their friends on the street from the upper levels, music blaring and echoing off the walls as they made their way out of the garage, etc. We had ear plugs in our luggage from our last flight and even after using them, we maybe got 30 minutes of sleep. At 3:30 in the morning, I wrote the hosts and requested we be compensated for what started off horribly and only got worse.
We checked out a day early with no where else to stay, in another country, on my birthday... if that tells you how miserable it was. The host(s) did not feel they needed honor our request for compensation and so we reached out to Airbnb for help. Airbnb took the hosts side regarding the noise because they "informed us it was at street level" and did NOT address any of the other issues we had because the "host managed them". We were truly surprised. I guess Jordan aka Artin Properties and their 49 revenue generated listings are more lucrative than our random stays.
So, after a nearly a decade of singing Airbnb's praises we will no longer be users, which is the most disappointing part of it all. We loved being able to "live like locals" and we assumed if we ever had issues these last 9 years, we would be supported. I am only writing this review in the hopes that you don't find yourselves in this same situation ever.
We have record of the details above taking place and hope that Airbnb isn't biasly removing unfavorable reviews.