From the very beginning Denise was kind, accommodating, promt with responses, and an absolute gem! The whole experience was outstanding in every way, start to finish! After bookending our BC trip with surprise and last-minute AirBNB host cancellations, it was a breath of fresh air to have things go smoothely, and we couldn't have been more thrilled with how beautiful the loft was (even better than the gorgeous pictures, somehow), and how wonderfully welcoming and sweet Denise was. She was always available to answer any questions we had, and full of tips and suggestions! This will definitely be the first place we look into for all our future Victoria trips! It couldn't have been better! Our only regret is that we didn't stay longer!