Alana was very kind and accommodating. The room is clean and quite close to downtown Victoria which is convenient. It was not the right fit for us though with our baby as the space is quite small and the room is very bright with blinds for privacy but no capacity to block light. Noise was also a concern as it is also very close to the road with cars zooming by and a dog upstairs barking occasionally. Perfect place for single traveller to sleep and go if those elements don't bother you.