Complains:
1) Hard to check in.
As the checking- time of hours rules, I told the host arrived at 4.00pm, but they preferred earlier so I changed my schedule to 12.30pm.
But it spent my nearly half hour in the strong cold wind to get in.
Because could not contact with them, even text them on airbnb, even the persons who live in the building helped me to dial the number at the front door of the building, there were just voicemails which asked me to leave my message.till about 1.00pm I could enter.
2) Pungent, penetrating odor of some brand new furnishings.
As soon as entering room, there was awful smell, not good to breathe. I text them if new painting there?
Answers were:“No, we hasn’t painted ”
“There are some brand new furnishings”
With such smell , could not breathe in the room because windows had to be closed in such cold weather ( end of February in Victoria), so I didn’t spend my first night at this apartment with all windows and door opening for ventilation.
3) Not good ready for guests.
a) the two mirrors hung up on the walls of beds in the pictures, in fact one lying on the ground of the living room, one resting on the bed in the second bedroom, seemed like in the period of decorating.
They text me if I noted the mirror , I just worried about my safe : not hurt me just in case with carelessly broken in such small space.
b) master bedroom had not light.
Two bedrooms only the second one had a table lamp which could work. the master bedroom one lamp on the ground , one on the cupboard, all without bulbs. There was dark in master bedroom at night.
I text them about it, their answers:" Are you using both bedrooms?”
“You only booked for one person so I assumed you’d use only one bathroom.”
Very strange words, I paid entire condo, the only thing I think the host can do is to make sure all things in the condo are on the good conditions, not just one person books, lack this lack that and question the guest. by the way, how you appointed me to use the second one?
Finally, when they said they forgot those bulbs and would drop off for them, I already lost my mood and refused it.
I planed to use the master bedroom with washroom in, because it’s convenient after shower in this cold weather, but the strong smell pushed me had to choose the second small bedroom with small closet which there were still some their chores in it and mirror mentioned before. After shower, had to pass through the living room back.
So here I complain:
1) not good preparation for rent.
2) strong smell of new furnishings.
3) not good serving attitude.
I had booked there for 15days!