Stayed for 3 months while our condo had repairs. Generally everything went smoothly & the hosts were responsive when we texted (ex: had a mouse problem that they promptly fixed). However, they weren't proactive at all (probably fine for short-term rental but more concerning for long-term rentals)
Two main issues:
1. There was a massive snowstorm that hit Victoria, essentially shutting the city down. There were no shovels or salt at the house for us to clear the 3ft snow that soon turned to ice. After 72 hours we still hadn't heard from them so we asked about snow removal. Their initial response was that they wouldn't be doing anything but could drop off a bag of salt. Only after reminding them of the liability issue did they come and clear the 3ft of snow that covered the entire path to the entry
2. After paying well over $15k for our stay, they tried to charge us for a "missing" mattress protector (why would we take a used mattress protector lol). This left a bad taste in our mouths!