Natalie, Dan and their young son were very welcoming and she responded immediately to all communication. The house was as described-the bedroom is located on the main floor close to the kitchen but we are early risers so it was perfect for us! The wifi worked great in their home. I even got to hold one of their chickens! The bus stop is a short walk and then a short ride into downtown Victoria- we purchased $5 all day bus passes. We spent several hours strolling the beautiful streets of Victoria! So many shops and restaurants! Thank you for helping to make our stay there so nice!