Leonard met me on arrival and was very welcoming. They were both readily available when I had questions, etc. The suite was equipped with everything I needed and I found it very clean and comfortable. The fireplace was lovely and it kept the place nice and warm and cozy. You do hear the happenings upstairs (footsteps, voices, music, etc.) but it's not loud and I didn't have a problem with it. So unless you are very sensitive to noise it shouldn't be a bother. All in all I enjoyed my stay and would recommend this suite.