Communication with Hayleigh was really great and fast. We didn't get to meet Hayleigh on this trip but met her husband Matt who was very lovely. The suite was really great for our needs, visiting someone in the San Pen hospital a short distance away. The suite was warm and cosy with everything you might need for your time away. We slept in the downstairs bedroom but getting to the one in the loft was easy. It might be a bit precarious coming down in the night if needing to use the bathroom. We were very happy with our accommodation and wouldn't hesitate to recommend to others visiting Victoria.