This was the first time my wife and I have used Airbnb, so we were a bit nervous about the whole process and experience. However, our hosts could not have been more friendly and helpful, responding very quickly about any issues or questions. Initially I wondered why they had not left a comprehensive manual of how to use and do everything in the apartment. However, I realized that the most important thing was to have a reason for speaking with them, so every time we needed to know how to work something or find somewhere, this provided a basis for conversation and building the relationship. The apartment was absolutely great, ideally positioned for morning walks and runs around the bay. We hired bikes for our stay and Tashi and Mickie let us store them in their garage. We had access to their washing machine and tumble drier, which was wonderful. We also had access to their garden, for sitting out in the morning sunshine. Tashi provided advice on restaurants, Pilates classes and anything else. She went out of her way to provide a starter pack of food. For one week we had friends who decided to stay in the second bedroom, and then a cousin from Vancouver asked to stay for a week. Nothing was too much trouble for our hosts. Altogether a fabulous experience and we would not hesitate to stay there again.