Prior to our stay we were in communication with Ted and it was simple and concise information. We gave him a heads up when we arrive via ferry to arrange for access to the place. We were expecting to meet Ted outside of the parking area but was then approached by a lady. This threw us off a bit, but we were it was his wife. She showed us the access to the parking and orientation of the building and then departed. The suite had everything we needed for our stay and was in a very convenient location.