My experience with Val was 5 star all the way! She always quickly responded to communications and was accommodating to our late arrival from the ferry. She made the check-in and check-out process simple, showed us the suite upon arrival, was warm and welcoming, and truly wanted us to enjoy our stay. She happily answered questions, gave recommendations, and provided directions. The suite is comfortable, clean, quiet, thoughtfully designed, and has everything you need for a home base. It's conveniently located near the Galloping Goose trail, so you can easily walk downtown in about 30 minutes or less. The suite is a peaceful, restful space, and I appreciated the fragrance free soaps and all of the eco-minded decisions and processes followed, e.g. recycling and composting bins provided. The backyard garden and small patio are a great place to enjoy a cup of tea or relax in the evening. I highly recommend this eco-centric guest suite, and will definitely refer friends and return myself if I make a future trip to Victoria. Thank you, Val, for being such a warm, thoughtful and gracious host!