Angela was very helpful during my stay with my mother. We booked her place last minute because we were stranded due to flooding. We appreciate that the space was available and all information about check in was provided in a timely manner despite the last minute booking. The apartment was really nice and quiet, and in a great location close to many restaurants and downtown. It was clean for the most part except for the bed which had not been cleaned and checked prior to our arrival. We found dirt and hair all over the sheets. We didn’t expect the sheets to be dirty before we were about to go to sleep, then had to spend time awake after an exhausting day waiting for the sheets to finish in the washing machine and dryer. Angela did admit that the bed had not been checked for cleanliness prior to our arrival, and promised a refund of the cleaning fee due to this, however, I have yet to receive that refund. I have put in a request with air bnb for the refund.