Karen was easy to communicate with leading up to our stay. Karen's local contact Shannon was great to deal with and got us set up upon arrival. The house itself was great! Lots of space in the bedrooms and comfortable beds. The location is great if you plan on going up the West Coast of the island, and Thetis lake is a very quick walk away. We rented kayaks on Thetis and it was a great time. The hot tub was a nice way to relax at the end of the day. We took a cab into the city for one evening and it was about $40 to downtown. Overall we loved the place and would definitely return.