I was travelling with a baby, and so needed a bit of extra thought, and Eileen was so communicative and accommodating right from the start, making us feel so welcome and confident in booking. Even though she wasn't there on our arrival day, everything went smoothly, and we loved staying in the suite in Metchosin: so relaxing, quiet and a beautiful view. The suite had everything we needed and more, a real home-from-home, and we would not hesitate to recommend.