Hellena, is an absolutely splendid host! Very easy keyless check-in. She responds promptly and is always there to help or answer any questions if needed. Her home is beautiful. From the layout to the cleanliness and the location. Felt exactly like home to me. Bonus is the free underground parking and the security of the key fob feature. I highly recommend this condo if you plan on staying in downtown Vancouver! Looking forward to booking here again within a few weeks when I am in Van again. Thanks again Hellena!