Regina was probably the most communicative host I have ever had when staying with Airbnb! She was incredibly responsive to all our questions. The PDF with house rules+sights to see was also excellent. That being said, there were 2 items that prevent me from giving a 5-star rating. 1- we only had 1 key to the unit to share across 3 people who all had different schedules (we were there for a conference). We asked for another key, and Regina said she would ask the cleaners for one, but that never panned out. Regina suggested using the keycafe to return and check out the keys but that was a option (and a hassle) that we did not do. It worked out in the end, but in my opinion this key set up would work better for a family or couple who are always leaving the unit together. Next, the internet was unreliable. Nearly each day we had to unplug and reset the router, which was unexpected and, honestly a bit annoying. We were there for work and having the WiFi go down, or flicker in and out, repeatedly was a pain. Maybe these are first world problems, and overall the unit was clean, Regina was great, and our stay was more than satisfactory, but they are a few things to keep in mind when selecting this unit.