Communication was stellar, any questions I had was answered, and the team was willing to accommodate our being in the area early and leaving our luggage in the apartment while it was being cleaned (other airbnbs in the area would not accommodate this). Also, the unit has a genkan - which we loved! We take off our shoes at home, so having that area next to the door was a surprise bonus!
I'd suggest making more towels available (one of the towels actually belonged to a hotel, so I'm wondering if it belonged to the unit or if someone left it there). The unit does not have central AC, so fans are clutch. One for each room should be needed, and while there were two small fans at the head of the bed, they needed to be plugged in (USB) and there were no USB plugs available in be bedroom. Additionally, there are no lights in the bedroom, some blinds were broken,
The worst of it for us was, the bed broke once I sat on it - the slats just came apart. I fixed it, but once I laid on it, they fell through again. My husband and I ended up sleeping on the futon, which was very uncomfortable. We spent Sunday traveling around with slight back pain due to how uncomfortable it was. I communicated this, and nothing was or I guess could be) done. We then made reservations to sleep somewhere else.
Great communication, okay location, but the unit needs... some more thought put into it.