First of all we agreed before the reservation was made that we would check in at 2 am. The day before the host denied the check in time and after a big discussion she agreed to rent a place for us. When we arrived in Vancouver around 1 am we had to pick up the keys in a 7 eleven in the middle of the night riding a cab after a really long flight. When we arrived at the place she got us two of us had to share a small sofa bed, that was really bad. The next day we had to took another cab to the real Airbnb place that we rent and when we got there, there were empty bottles on the kitchen table and the dishwasher and the fridge were very dirty. The laundry room was not inside the house, like we thought, it was in the backyard and had a restricted time to use it, really bothered us because at night was the only time the we had to do the laundry and it was not allowed after 9 pm. The bikes were not exclusively for us, were shared. The host said that if we were gonna use the bikes we should lock them all the times or not let them alone she gave us the keys for the bike locks. Unfortunately, we locked them in front of a restaurant to dine there and one of them got stolen, the lock were cut. I immediately called the police and then informed the host and gave her the police report number, because only her, the owner, could continue the investigation with the police and ask for surveillance cameras footage. She got complete mad about it and said that bike was the most expensive one and that was our fault and that we had to pay for a new one at that right moment. We tried to explain to her that was really not our fault and that we sent a message to the Airbnb explaining what had happened and asking what we had to do if we had to pay or if it had an insurance. The host stopped being polite and said bad things to us and when she charged us through the app, the Airbnb denied it. I was only waiting an answer from the Airbnb, but the host was completely rude and unprofessional. I wouldn’t recommend the place at any circumstances.