Communications with Kai were always quick in turn around and very friendly. Check in and check out were very simple. The house was clean and the kitchen was well equipped. I stayed on the top floor in the summer, so lack of AC can may it a bit stuffy, although there is a balcony and a fan to air it out. The house is located two blocks from Davie Street, so it is centrally located to many great restaurants, grocery, and public transportation. The few times I saw other guests, they were all polite.