We didn't see Kai at all during our stay. However, any questions were quickly answered and issues dealt with. We made one call to Cheryl and she too was helpful.
This property is located up a slight hill a few blocks from downtown in one direction, but also close to the more trendy of area of Yaletown.
A gorgeous beach awaits at English Bay nearby, but certainly not "a few steps away" For some, a bus may be a better option.
As for the property itself, it was clean and well maintained. It is not an apartment or part of a house where a couple live (as Kai states), but does have all the amenities of one.The kitchen area is shared, but is kept clean by other guests too and someone who comes to clean it on a regular basis.
Be aware that the photos shown may not ones of the room you will stay in. Indeed, the exterior looks entire different. We lived a property called House i2, which seems to be a completely different one to that shown. We had no window in our bathroom The kitchen is nowhere as new as it looks, nor is the bathoom. And don't be fooled by that bottle of wine "awaiting" you. :(
This is not part of somebody's home. as described clearly on the site. So if you like to chat to the owners as you settle in, and share stories about travel etc, this is not for you. It lacks the "homely" feel without any friendly greeting or warm welcome. It seems to be run very much as a business.
While I would still recommend it as a property, it would be nice to have felt a little more at home. Maybe it was because the communication between us had been so good, it made us feel we expected it. So it's not really a fault, just an indication of a well run business.