Kai was pleasant and efficient in all our communications. Our bedroom was clean, with lovely bed &bedding. We had room 9 which has a private balcony. Location was excellent, 60 seconds from Davie st and a 10 min walk to harbour - actually everything is within walking distance including Stanley park and gastown. Didn't see much of other guests, but I certainly heard them!! I don't wake easily but noisy neighbours woke us up 3 nights out of 7. I guess you are at the mercy of other guests, however the house itself is perfect (pending the washing machine being fixed!). Thanks Kai for a lovely stay :)