Be warned. While this studio is very up to date and clean, the neighborhood is absolutely not. Footsteps from the door there is an immense homeless encampment that looks like Skid Row. There are tents lining both sides of the streets, blatant drug deals and drug use, and hundreds of people. As finding the parking area was rather confusing, we ended up going through the area twice. Crack, heroin, you name it was happening in broad daylight. Even pulling into the back alley to try and park the car, there was a man shooting up. As a first time visitor to Vancouver, we were appalled and did not feel comfortable staying there, especially as we walk everywhere and would be coming in late at night. Needles are just left on the street.
We went into the studio and it was extremely warm. The place does not have AC and only a small fan. The windows can be opened but there is noisy construction happening right next to the building. As we did not end up staying, this wasn't an issue, but be warned in the summer months.
As far as the key pick up goes, I'm glad there was two of us. My husband dropped me off at the 7-Eleven and had to drive around for awhile as there isn't parking. This would have been a huge pain solo or with luggage.
Lastly, communication was not quick. After checking in the place and deciding we couldn't stay there, I messaged Connor. His response took 3 hours. What if the key didn't work? When I explained that we are not comfortable, he explained that it was a big city and that there are some homeless just like in any city. His response felt very condescending as if we have never been to a large city or seen homeless before. I messaged him again the next day and it took 8 hours for a response. He refused to give us even a partial refund and only agreed to refund the 45 dollar cleaning fee.
We loved out stay in Vancouver, but this experience was awful and put a huge dent in our wallets. I guess we learned an extremely expensive lesson.