Victor was relaxed and helpful and great to work with. The van worked well and we had no problems at all. As mentioned in the listing, the van has a manual transmission so to rent this vehicle you need to be comfortable driving a stick-shift, but the shifting was smooth and the engine strong and reliable. Victor added us to his insurance and roadside service was included (although we didn't need either!). Victor doesn't routinely use the interior sink and stove so if you expect to, be sure to mention it to him beforehand to ensure that those systems are all primed and ready to go. In our case the weather was nice and we didn't have many mosquitoes, so we were happy doing cooking and washing outside using the detached propane camp stove provided by Victor. Also worth mentioning is that there is no air conditioning, but this wasn't a big issue either since we didn't go anywhere hot and didn't do a lot of freeway driving. We will almost certainly rent this van again for future trips and recommend it to anyone else that likes camper-vanning!