Ayla was quick to respond. Getting there and check in instructions were very clear. But make sure you read them because you pick up the keys from the 7-11 across the flat. Location is awesome. In the center of everything. And only a ten minute walk from the Sky Train stop. But being in the center of downtown also comes with a noisy night scene below, and it does get quite hot in the flat during the summer. Flat is on the 10th floor. Gorgeous city views. So it's about even. Super clean. Recommend!