Monique was extremely friendly and welcoming to me. She was always able to respond quickly with any questions that I had and offered to help with suggestions places to go and to eat. The building is in a great location with walking distance to all the major buses and all of the major SkyTrain stations to get around but you honestly do not need them too much unless you plan to leave the downtown area. Everything that I needed was within the loft and I especially loved the water filtration system that she has for use. Would definitely recommend this place and this building in general as it has not let me down yet!