The loft is a very pretty room in the heart of downtown Vancouver. It looked just like the photos and it was very central and convenient.
Our overall stay was good, except that we had a Wifi issue. My boyfriend and I could not connect to the internet during our stay. He had unstable connection the first night, then nothing till the end of our trip (we have an iphone7 and a galaxy6S, both with updated software and we had no problem connecting anywhere else).
This was incredibly inconvenient because we were both from out of town with no cell service, and we were relying on the room's Wifi to plan out our trip.
We told Monique about it and she was very responsive, however, took no active steps to help us solve the issue. I assume that miscommunication led to her to believe that we were going to live with no Wifi, while we were left wondering why she never even offered to come down to help us since she states in her House Rules that she lives in a separate unit on the same floor.
Asking for reimbursement was another issue. We asked for a certain amount which Monique did not think was fair. So we then asked her to make an offer that she believes is fair but she never did. Instead, she wrote to us stating that the Starbucks Wifi across the street is available 24hours a day. This issue escalated to Airbnb to be resolved.
Asides from the Wifi issue, we had a nice stay. Monique has a very fast response rate, and is incredibly nice and helpful if you don't miscommunicate and frustrate her.