Caroline had the best communication - immediately after booking, she sorted out any entry codes and instructions with us. She answered all of my questions very fast and was super accommodating.
The place itself is much better than you could guess from pictures - it has a kitchen + living area, a bathroom and a separate bedroom. The kitchen was well equipped, and the bathroom has lots of products available too. The bed was comfortable and we appreciated how big the duvet was compared to some other places.
The place is situated on a quiet street, with easy access to supermarkets and even a few restaurants. To reach the city centre, ignore Google maps suggesting buses and instead use the SkyTrain! The stop is super close and you will be downtown in about 15 minutes.