This was my first time using Airbnb. It was approximately 1/2 the price of hotels I was looking at. We had a couple of glitches when we arrived but our host took care of the issues, she was helpful when we had questions and was prompt in replies. The location was great as we were close to Vancouver though not immediately downtown which was fine as we didn't spend much time there. It was in a quiet neighbourhood which we liked as well. Overall it was a good experience!