Communicating with Vivi was amazing. She responded instantaneously.
Our stay was good; huge space, great location in a quiet and upscale neighbourhood, convenient to all parts of town and access to great eats within a 5 minute drive.
The only drawback (other than a soft bed), and this is likely a personal preference issue, is that being a basement unit, it felt like a basement environment. While there was a decent amount of light and air flow when we opened the windows, it did have a damp feel/odor at times. I wouldn't say it was a huge deal and likely par for basement units.
Overall, the size of the space, location and neighborhood more than made up for it.