Jacqueline was very friendly and welcoming. We never had a chance to meet, but she stayed in constant contact to make sure we had everything we needed. The loft is absolutely gorgeous, lots of light and tastefully decorated. The bed is some sort of ikea convertible couch, but it is surprisingly comfortable and stocked with quality bedding. Great quiet location (as long as you don't feel the need to be sitting right in the middle of downtown) with good restaurants, coffee shops, bakery, and other amenities all nearby. Easy walk to the beaches. I will definitely look to return here on my next visit.