Karin was very responsive and a very nice host. We were not prepared for the heat, however. There are air conditioning units in the bedrooms, but none in the common areas and the house was completely closed up when we arrived. Other than the heat, the house was comfortable for our group of 4. We couldn't get the TV set up to work and the lock was unresponsive once (Karin helped immediately), but all in all a very good value for the location.