Our experience was both good and bad. We had trouble getting the key because Kristy was trying out a service that didn't really work, the place was dirty and we had to phone a friend of Kristy's to come and clean, there were no sheets for the second bed so I had to go buy sheets and we had to make special arrangements to hand the key in when we left. There was no information about where to put the garbage or for that matter how to get into the courtyard, building etc. Finally though Kristy told me that she would reimburse me for the sheets and for one night's stay because of all the problems, I had to remind her and she reimbursed only for the sheets. On a more positive note the apartment was very comfortable and in a good location. Once we got things organized, we really enjoyed our stay.