Very quick to respond which was great, and they were extremely accommodating to us throughout our stay. The location is fantastic and some of the best restaurants are a couple blocks over. Loved that breakfast foods were included, very kind touch. The only thing that kept this from being a 5 star review was that the noise from footsteps and moving chairs could be heard from their home above. Especially on the first day we were there as there seemed to be a party that made things exceptionally loud, however I'm sure they did not anticipate us to be taking a nap at 4 pm on a Saturday so we didn't mind too much. It was quiet during the evenings and throughout the nights and that's all that mattered to us. We had a great time and the space was wonderful!