We did not get to meet Mark, however, he responded to us quickly as possible. His check-in package that he provided was helpful. The private suite was accurate as the listing—it was clean and fully equipped (no microwave, though). The heated floor and the hot tub were a plus for us! The neighborhood is great! We went to this cute coffee shop right across the place twice! The place is situated in a neighborhood with many restaurants and general stores within a mile radius. We walked to Main Street to eat at an Italian/Canadian and Japanese restaurants. Comfy place to stay while in Vancouver! Not far from downtown and airport either. Thank you Mark for making our visit enjoyable and effortless! Totally recommend it!