After a few hiccups, I can say that Mao and his co-host Marc were very easy to communicate with and were quick to resolve any issues. The home is beautifully decorated and is in a great location, close walking distance to the sky train, T&T Supermarket among other places. It also has heating and cooling in the home so we were very comfortable. The only note I would have is that the street parking is strictly for residents during posted hours, so you have to park down the street which is out of line of sight from the home, however, only less than a minute walk away.