Horrific.
I booked this place for 2 adults and 1 infant. Prior to booking, I messaged Joe and he confirmed that there is a crib available at this place.
When I arrived I couldn't believe what I saw. Joe had set up some linens in the bedroom closet and called that "a crib". I messaged Joe right away but he insisted that the set up was perfectly fine and that a few families were happy with the set up. I explained that sleeping in the closet was not safe for my 10 month old son. He said he did not understand how sleeping in a closet is unsafe for my son and that it was my fault because I did not specify that my son is 10mo (even though I indicated in my reservation that I have an infant) and I did not specify that I required a special crib. Joe did not try to resolve the problem but instead blamed everything on me and said he was signing off because it was getting too late.
I was extremely furious because my son had nowhere to sleep. I contacted airbnb immediately and sent them pictures of all angles in the room to prove that there was no crib anywhere. The case manager was quite shocked and said Joe has possibly violated the agreement. She arranged a hotel for us right away and in the end my son did not sleep until 3am est. The case manager has also refunded the money for the bad experience that we had.