Hayfa was there to meet us and very welcoming, she showed us round and gave us all the information we needed. When there was an issue in the building that was out of her control she did everything she could to help and was fantastic. The apartment was perfect for what we needed and in a great location near the centre and tourist attractions. It was just as described and had everything you need for your stay. The pool and sauna in the building is a great addition as well. We had a lovely time and fully recommended you stay here if you are in Vancouver.