The place was dirty: toothpaste splatters on bathroom mirror, hair on the toilet, cobwebs, and the bedsheets had hair and lint on them. When I told Karen and politely asked for a cleaning fee refund ($100! The highest cleaning fee I have seen), she refused - somewhat rudely. Airbnb did refund me when I went through them - kudos to them for good customer service, something sorely lacking with Karen.