Jason was very responsive before and during our stay. I probably would have preferred to have some written instructions for a few things like the fob for entering building and elevator and TV / Cable remotes and garbage / recycling disposal. Other than that we found some needed clean bath towels in the dryer which was extremely helpful and an extra duvet in one of the closets for the one who is always chilled in our group. Location was superb, apartment building and condo itself very quiet and safe. Well appointed rooms. Shampoo and body wash were available which was a much appreciated bonus. Jason was very easy to deal with and available for questions when we needed him. Thanks again Jason!