Too bad we didn’t get to stay in the place that we actually booked.
I thought I found the perfect place to stay for 10 nights with my family (4 of us). Rami accepted the reservation (D64) and that was the last I heard of Rami. In fact, he was non-existent during the entire before, during and after the reservation. Prior to the reservation I emailed him a couple questions but received no response. I did, however, get an email from Zoe about the check in and I was pleased thinking everything was arranged. UNTIL I received an email FOUR DAYS BEFORE CHECK-IN from a person named Mark who works for dream rentals telling me he has switched us apartments because D64 that we originally booked on Airbnb has "plumbing issues". I thought okay things happen until I opened the link to the "new" apartment and was very disappointed. It was a complete downgrade than from what we booked. D64 is a spacious, modern apartment with new appliances. It also includes parking, a balcony and a pool. The apartment he decided to switch us into is a lot smaller, with old appliances, no pool, no balcony and outdated furniture. I also saw on the website it was a lot cheaper than the D64 apartment that we booked. I was mad and asked him if there were any other options besides the downgrade apartment. He said he couldn't do anything for us. He said the only option we have is to cancel and receive a full refund. I did try to find other options myself such as a hotel or another Airbnb but there was nothing. This is 4 days before arriving for 4 people and for 10 days and everything was booked so I told him we can’t cancel at this point.
We ended up staying in the apartment and they did compensate us for parking and $150 which was nice to receive. The apartment was in a good location but it still wasn’t what we booked. It was old with old appliances and not very clean, however, it was spacious. The worst thing about the apartment was the bed. It was very small for 2 people and didn’t have a mattress cover or duvet cover, only a pile of sheets wrapped around the mattress and the duvet which was very annoying.
Anyways long story short, we did not get to stay in the apartment that we booked here on Airbnb and after reading below reviews, this seems to be an occurring issue with a sudden “plumbing incident”. Good thing we hardly spent any time at the apartment.