Malik was very friendly. Any issues we had he was trying to accommodate us. We get there Friday afternoon and notice the balcony was not accessible.(Which is partially why I got this place) I was hoping that was the biggest issue we would run into. We went to get our bags and came back inside and there was a mouse that had run from the dining room to the cabinet. At that point I was disgusted, upset, scared etc. I don’t do well with rodents. I call Malik and text the groupchat thru Airbnb. Wendy (cleaning lady) texted back first and she was not very nice. She told me that it was a mouse and not a rat. Which is irreverent. I asked why I wasn’t informed of the rodent beforehand she said verbatim “Why would we need to tell you that” lol Umm okay, I guess I don’t need to know. I would’ve stayed else where if made aware. Malik refunded me $50 and apologized and called someone to catch the rodent. We saw the mouse once more and it was the worst Airbnb stay I’ve ever had. 3 stars is generous