The heat was not working when we arrived. To the host's credit, they had someone come out to fix it the next day. It was snowy and below-freezing the night we checked in. We were cold.
When I messaged the hosts about the issue, they responded by copy and pasting the relevant section of the check-in. After getting blown off, I re-iterated the issue and managed to get a response from the host. After describing the problem again, I got hit with the SAME, IRRELEVANT CANNED RESPONSE. Clearly they're using a chatbot or a third-party service.
Every house in the neighborhood had their walkways cleared after some light snowfall.. except ours. Neighbors complained to us about the lack of maintenance.
This is a soulless STR experience courtesy of out-of-town investors that don't give anything back to the community they're profiting off of. I understand that's just the nature of most AirBNBs now, but I'd prefer to not feel it while I'm on vacation.
Beautiful house, though. Great Location.