Dans place itself was very nice and clean, with blankets and towels laid out for you as we as instructions in a binder. Dan was responsive and helpful but most things were laid out well enough we didn’t need to reach out.
The only downside to our stay was the location, while it is close to bus stops, we were under the impression this was a neighborhood you could comfortably walk down so we planned our first day that way. However, this specific area of Vancouver has a massive population of homeless people and addicts. As we walked down the streets our first morning to go into downtown, we saw many sick people, people smoking drugs out of glass pipes and some even passed out face down. We utilized the bus service quite a bit after seeing this but you still have to wait at some stops that definitely aren’t comfortable nor appealing to the senses (sight/ smell). I wouldn’t personally recommend staying in this area unless you have your own transportation.