Our stay got off to a rocky start when our gate code wasn't working. I messaged the host to explain the issue, asking her to call me. At this point I wasn't upset yet because I know checkins don't always go smoothly, and that's okay. However, she did not call me as I requested, but instead kept messaging me to try again and kept saying the code has worked many times before.
After many attempts she called the Security guard to come over and let us in. However the guard tried the code and also couldn't get it to work. He then got on the phone with his supervisor and walked away from us. The host kept telling me to tell the guard to let us in, which was putting me in a horrible situation and making it all very stressful.
The whole ordeal took about 30 minutes before the guard finally came back and let us in. The host did mention she would come over to let us into the building (only after 30 minutes of hassle with the guard), but it would take her anther 30 minutes to get there! Thankfully the guard was finally able to let us in, so all in all total wait time was 30 minutes.
As I mentioned, I understand checkins don't always go smoothly. But I was very annoyed that the host treated me like I was a child. She didn't call me when I asked her to, kept telling me to input the same code thinking it would magically work eventually, and only after 20 minutes of messaging me back and forth did she finally say sorry. She should be treating her guests with more respect, instead of automatically assuming I was doing something wrong and making a frustrating experience much worse.