Johnny and Joanne were extremely helpful and great at communicating. Overall, it was a nice stay in a nice place. The elevator was out of order when I arrived -- not Johnny or Joanne's fault, for sure, and they were to quick to help, but know that there are quite a few stairs if that happens. The a/c didn't do much to cool the bedroom, unfortunately, and it was hot in Vancouver, but apart from that, a pleasant stay.