Ziad is very responsive to answering any questions before and during your stay. The unit is located on the 12th floor and has a little balcony that we enjoyed each night of our stay. The balcony is shaded, which is great. The unit has a portable a/c unit so it takes awhile for the bedroom to cool, which made it hard to sleep our first night. The location is perfect for exploring Vancouver. It was nice having parking included as we didn't need to get the car out once it was parked. All in all a great place to stay.