Firstly, check in arrangements were clear and made in advance. However, the arrangement was not carried out and I was left stranded on the doorstep. By pure chance a resident rescued me and the situation became resolved. I had additional communication expenses. The apartment was very hot (the windows were closed, blinds open & fans off when I checked in). The room stat showed +30C most of the week. Pretty uncomfortable. There is building work opposite which starts at 730am and also, when I was there, building work in an apartment below starting at 830am.
The measure of any business or service is how they manage things when things go wrong. Susan refunded my communication costs, her agent gave me a bottle of wine. Susan accepted also that she needed to tighten up her arrangement with her local agent.
So, having messed up, there was no question about trying to put things right with me. I'm sure it was not typical- but I was just unlucky that week.
The apartment is roomy, bright(very), clean, in a great position for the west end, beach & downtown.
It has all the gadgets you might need like Hob, kettle, toaster, Microwave, Dishwasher, TV, Wifi. Also with enough crockery to host a large dinner party!
There is also access to a rooftop sundeck with heated pool.
Coin operated laundry is also available on alternative floors.
It was a great place to stay in terms of space & location. I just fell very unlucky with the meet and greet, the heat, and the building noises - but again these are only temporary and probably would not affect your stay.