I felt a little misled when my family arrived at the house. First the house wasn't ready at 6pm when we arrived after exchanging tex's with Allison about the fact that we would be arriving at that time. Once we arrived we found out that there was a tenant living on the bottom floor of the property that wasn't listed on the rental ad. The note read he was a quiet tenant. Well the following morning my kids were woken up to his loud voice booming thru the house. You could here him talking thru the walls the whole week. The air mattress that they promoted as an extra bed was extremely uncomfortable and when I expressed that I was told well it cost us $300 as if that would make it better. They don't tell you that there is a huge renovation going on at the house right beside theirs so if the noise of the tenant wasn't enough you were blessed with construction people using there power saws at 7 in the morning. They refunded a nights fee for an apology but that doesn't make up for the annoying experience we had on our vacation. Vancouver was beautiful but the rental definitely was a huge disappointment!