If you want to read a review where everything is perfect as expected, please read the other reviews. I have no doubt they are all true. But life isn’t perfect, right? And sometimes stuff happens, and often-times beyond anyone’s control. How a host handles a bad situation is more telling than a perfect situation.
My son and I were finishing a three-week trip and we chose to stay at Anne’s lovely and convenient apartment. Check-in was at 4, but as we were coming in from a Vancouver Island ferry, she told us ahead of time that we could bring our bags and drop them off while the cleaners prepped for our visit. At 9:30 that morning, Anne texted me to let me know the previous guests had vacated and the unit was clean and we could check in any time. What a great start! Anne was notified by the previous guest that the air conditioner was not working, and she called a repairman and thought the problem was fixed (she would tell us that later).
My son and I checked in, went out for the day, and it seemed the apartment was a little warm. I also discovered that one of the showers did not have hot water. We struggled through the night, and then I sent Anne a message. Within 5 minutes, I received a response. She coordinated with our schedule as to when the repairman would come back. She did not know about the shower.
The plumber fixed the shower while we were out, and the repairman told me that he fixed the a/c unit, which I saw with my own eyes was working. My son and I went out for a few hours, and the a/c stopped working.
Now that’s not Anne’s fault. She did everything a host was supposed to do, but we still have a problem. And Anne told me that the a/c unit was less than a year old (it looked new). Stuff happens.
I suggested a fan was probably all that was necessary for our comfort as it was warm but not sweltering inside the apartment. My son and I went out to eat; upon our return were to brand new fans, already running to try to cool the apartment down for our return.
I don’t know about you, but I’m realistic enough to know that not everything goes as planned at all times. It’s nice to know that if one of Anne’s properties has a problem, she works on fixing it immediately. What else can you really ask for?