I feel like we got the short end of the stick with this stay. And I think Jason did too.. I'm sure others will have better experiences here. I suggest hiring a new cleaning team, one that's reliable and shows up! Or at least have a system in place for them to check in with you when you're out of town, once the place is cleaned so that you know for sure the place is ready for the new visitors. We were pretty grossed out to come in to a very used living space, hairs on the used bedding, wet towels on the bathroom floor, dirty dishes in the sink, no toilet paper, full garbage cans. Do appreciate Jason doing his best to fix it from a far though. And it's in a great location! Right near Commercial Drive. So, A+ for location!