Milan was very communicative. No issues checking in or out. I had everything I needed at my disposal, except for a microwave. The place is great, but it's currently slightly different from the photos – there's a sofa bed now (which could use an upgrade tbh but I made do for a couple of nights), and no piano as shown in the images (not that I needed one). Overall, great stay, great host and communication, close to everything I needed.