If I could give Katy 10 stars, I would. I was booking a stay on behalf on family coming in from Europe and needed a place for them to quarantine while waiting for PCR test results. Katy very promptly answered all my questions and helped me book the stay.
The test results didn’t come back very quickly and I called through Airbnb to book an extra night. Jeremy, Katy’s son, helped me book the extra night. However, the PCR test results came back shortly after and we didn’t need the extra night. Jeremy so kindly refunded us without us even asking!
Both Katy and Jeremy were wonderful and I know I’ll be booking with them again - thank you both!