Pierre is a great host, very available to respond. As other reviewers have observed, retrieving the key at a location away from the building itself is not convenient, especially for travelers coming from far away. But the apartment itself is charming, up high with interesting skyline views... and other than some cleaning needed here and there (refrigerator/freezer!), the apartment is very comfortable, and I would gladly return for another stay. The location is good, a short walk to the waterfront, and you can hop on the Aqua ferry boat over to the Granville Island Public Market-- cool place to wander.