The apartment was great and served well as a base for us to explore the city and to go to Whistler and surrounding areas. The communication was easy and quick. We read the recent review about the AC not being strong enough and messaged Lena about it and she made sure the apartment was nice a cool when we arrived. Even with the afternoon sun we never felt that it heated up and we used just one of the ACs, not both that were provided. The apartment is located right in the middle of downtown so it can be tricky to get to (the garage entrance is in an alley behind the building). In all fairness we arrived on a Sat night and the main street was really busy with nightlife so that may have been what made it confusing. It was fine the rest of the stay once we figured it out. The place is walking distance to literally everything downtown and on the waterfront. The apartment itself was very comfortable, clean, bright and airy. Very nice decor and a comfortable bed and shower. It's definitely a good alternative to a hotel for the price. The key pick up and drop off at a 7/11 around the corner from the bldg was actually easier than I thought it would be. You just open the app next to the key box and the it opens, that's all there is to it. Same with the drop off. Overall I would recommend the apartment.