Bad experience with this Airbnb. Went to bed around 10:30PM. Woke up around 1:30am sweating. The temp. in my room was at least 28C (the bathroom said 28 and felt the same as the bedroom). Tried adjusting the temp. in the washroom heated floor and about an hour later texted Sasha, the on site manager, to ask for it to be turned down. She told me she had turned the main thermostat in the condo unit to the max. 26C because her room was cold. Never ask me if this was okay. I asked for 21C and she set it to 23.5C. Didn't sleep much at all. When I left this morning the temp. had settled to 24.5C in the unit. Later, asked Andrew, the host, for a refund and he said I shouldn't complain and wrote: "I realized you have asked for refunds before from your reviews. It’s not a good practice." I've asked for one refund in the past for justifiable reasons and it was granted.