As a first time Airbnb user, I can say it was not a positive experience. If apartments are being rented out like hostels, please make it noted on the title so it is the first thing people see. Puya was quick at responding which was nice but the other number given did not reply back to my message at all. When we first came to the Airbnb, we noticed the gas stove was left on. We also felt uncomfortable with leaving any of our belongings out because we don't know the other guests at all, or were aware there were other guests until last minute. I did tell the host I was uncomfortable with our stay and told them we would not be staying so if possible, to get a refund. I was then directed to contact Airbnb, which they did contact me back and asked why I was told to call them when they couldn't reimburse me. So in all, I am very disappointed that the host knew I wanted my refund back and was not guided the proper steps to cancel my reservations (again, first time user) on how to get my refund, even if partial. I felt as though they knew they would be able to keep my money if I was unaware of how to cancel my stay at their apartment. I hope my next experience would be better and I thank Airbnb customer service for stepping up and providing a reasonable credit to make my next stay worthwhile.