Overall the place is great and we enjoyed our stay! Liked the size of the apartment, the central location, the city views, plus it's well-stocked, comfortable, in a secure building and parking is included. We were too busy in Vancouver to check out the pool and hot tub, so can't speak to that. Most importantly the communication was excellent, Steve was always available and patient, and we felt very supported as guests. There were a few small items needing attention that we noted, which is the reason I give this place 4.5 instead of a full 5 rating. We found it spacious for 2 people, might be a bit cramped for 5 with luggage. Note it is across the street from the metro and the arena, so there is street noise, it did not bother us, and we enjoyed people watching! We would stay again. Thanks, Steve, for your efforts as a host.