Shona was exceptional! She was very flexible and helped me accommodate the changes I requested. She was welcoming and provided detailed instructions on check in and check out procedures, which made things run a lot smoother. As for the apartment itself, the pictures don't do it enough justice; it is even more beautiful in person and felt like a second home. Not to mention that her wrap-around balcony feels like you're in a garden, which was one of my favorite features. All in all, I enjoyed my stay and would 11/10 recommend this apartment to anyone looking for a comfy, high-end place.