Pamela was easy to contact and very responsive to messages and checked me in in-person. The place was very clean and comfortable and just like pictured on the listing.
I appreciated that when I made a couple of requests, like an extra key for my friend who joined me, and then a request for my friend to store her bag because her flight home wasn't until later in the day after checkout, Pamela was responsive and accommodated my requests.
I appreciated the coffee in the suite, and an iron and ironing board and also the washer/dryer since I was in the middle of a multi-city trip for pleasure and work and needed to do laundry. The unit is conveniently located near the Canada Line and there are some delicious restaurants in the area including 3G Vegetarian.