Though we never met Scott, he was extremely easy to get in touch with and always responded to our questions in a timely manner. The apartment was quiet for the most part, although we had three stay in the unit, and the person on the couch would always wake up early in the morning from noise in the ally behind the apartment building. While there are fans in the apartment, it does get quite warm in there in the summer (our stay was during mid-August). Other that those small issues, we had a great time. There are some amazing restaurants and coffee shops just outside the front door, and Scott provided us with a lengthy PDF file describing many of the food options in the area. Last but certainly not least, when Scott found out that we were arriving late the night before our booking (our plan was to stay at a hotel by the airport and check in to Scott's place the next day), he sent us they keys early via fedex express (no cost to us) and told us to cancel the airport hotel and just take his place free of charge for that first night. No hotel will ever do that for you!