I've never written a bad review for an Airbnb I've stayed at; most of the Airbnbs have been generally good. I've traveled quite a bit, and when I've encountered minor inconveniences or things I didn't like at an Airbnb, I've let it go. I can't say the same for Natalia however. It wasn't so much her place, which was in a great location in Vancouver near lots of restaurants, but Natalia as a host left much to be desired. The night before our stay, I messaged Natalia on the Airbnb messages platform and requested that she send me the check-in code/keypad instructions to get into the Airbnb. She messaged me back telling me to text her at her Canadian number. I messaged her saying that I couldn't text a Canadian number since I don't have phone service outside the U.S. She messaged that I should send her my email since she didn't want to send the check-in code on the Airbnb platform due to security reasons. (This is curious since she trusts the Airbnb platform to receive her payment.) I sent her my email, but did not receive check-in codes from Natalia that night or the next morning. I sent Natalia several more messages while I was at the airport asking her to send me the check-in code to get into the Airbnb as we were boarding our flight to Calgary, and then to Vancouver. The whole day we were traveling, I had no check-in instructions or communication from Natalia, which made me feel anxious the whole day. When we landed in Vancouver in the evening, I finally saw an email from Natalia with the check-in code. She apologized for her late reply saying that she was also traveling the day before and didn't have internet access all the time. If that was the case, then she should have sent the check-in instructions ahead of time when she did have internet access, or let me know when she would be sending it, instead, I was left worrying that we wouldn't be able to get into the Airbnb. When we got to the Airbnb, I was not able to get inside the building because the building intercom was not working, which Natalia did not warn me about ahead of time. I then saw an email from Natalia to go to the back alley parking entrance to use the intercom there to get into the building. (And to call her if I had any problems--again, I had no phone service in Canada which I had already informed her.) All this to say is that it was a hassle, which it shouldn't have been if there was better communication from Natalia. Once inside the apartment, I noticed that there was very little body wash left in a bottle, and no soap for showering. There was also only 4 rolls of toilet paper for 3 people for 9 nights--not enough. And there were no pillows, sheets, or a blanket for the sofa bed. I messaged Natalia about this. Natalia responded saying that they don't provide soap or body wash, that there was hand washing soap, (implying we can use that for showering), or go to the supermarket to buy some. She also said that she personally checked that there was extra toilet paper (meaning the 4 rolls for 3 people for 9 nights) and so ignoring my message to her that there wasn't enough. Again she wanted me to text her on her phone and suggested I download WhatsApp so I could text her, instead of messaging her on the Airbnb platform. I responded saying that all the Airbnbs I've ever stayed at provided soap, which is basic and asked Natalia to let me know if she was going to provide the soap, more TP, and linens. (And also that I didn't wish to download WhatsApp just to communicate with her.) It was late in the evening, I was with my elderly parents, and we were all tired from a day of traveling in a new city. It would have been nice if Natalia had just provided the basics to begin with, or provided it after I asked, instead of giving me attitude. Natalia did later provide what I asked for, along with a Toblerone. But I would have preferred helpfulness over a Toblerone any day. The next day, the light bulb above the bathroom sink went out. I messaged Natalia letting her know and asked her where to throw out garbage outside of the apt. She responded that there were light bulbs under the kitchen sink. I looked and there were no bulbs that fit the one above the bathroom sink and messaged her again. Then she messaged that the bulb for the bathroom sink was in a black box (which she should have specified in the first place--again bad communication). She messaged that the place to throw out the garbage was in the house manual and maybe I missed the instructions (again, attitude) . I carefully read the instructions which I had printed out and there was no mention of where to throw garbage outside the apt., only to throw out the garbage (again, bad communication). My parents slept in the bedroom and said the bed was uncomfortable. The mattress was old and the bed springs creaked anytime somebody moved. There was only 1 keyfob for 3 people, which was inconvenient if we were not all going out at the same time. In summary, I found Natalia to be an ungracious and unhelpful host with bad communication, and unclear instructions. Although her place is in a great location, I would not stay at Natalia's place again.