Thank you very much AirBnB Support team, for helping my family out of this nightmare situation. Ensure you take photos of every single bit of wear and tear when you enter, and also document what isn't broken. Put every single agreement and conversation in writing on the AirBnB chat portal. Double check with the building's reception desk which facilities are actually available during your actual stay time before you agree to pay. Pacific Boulevard is a busy road, an ambulance and fire engine way, and a Harley Davidson route in warm weather. The location can't be changed, so be aware of it beforehand.