Alexis was very detailed with check-in and check-out instructions and was very responsive. The apartment and parking garage are very secure. It does border a large group of homeless and addicts who were a little noisy at times during the night. However, they keep to themselves and we never felt unsafe. Other than that, the location is very convenient and just a few blocks from Gastown and Chinatown and some great restaurants and bars. We would stay there again.