It isn't made clear when booking that you can only check-in between 5-10 pm (though in a text message that day of arrival they said they couldn't get there till 5:15) . We arrived early and had to pay to check our bags somewhere. You have to arrange a meet up time which can interrupt your day and can be stressful due to Vancouver traffic, I'm not sure why they just don't setup a key box, I think it has something to do with Airbnb not being allowed in their building as others have said. Overall I would not rent this place again unless I was arriving during that time period and were able to communicate with them during the day of arrival.