Kate was very responsive and wonderful in receiving us from the airport. Although there were issues with the restroom, she had it quickly resolved while we were out for lunch. The sub-penthouse was well furnished and clean as depicted in the photos. The view of the city is gorgeous from her sub-penthouse. Kate gave us a very detailed tour of the rooms and the amenities available, as well as the local tourist attractions and restaurant suggestions. She had a computer and printer set up for our usage, which was very convenient for printing boarding passes. Kate even went so far as to provide us with some breakfast items in the fridge to get us started (thank you!) and prepared rain gear for our use in case of wet weather. Overall, great stay, wonderful person, and great view!