After completing the booking process and receiving a confirmation, I was then told that the unit was not ready because it was not yet cleaned. Mind you, I made the reservation around 9:00 p.m. and cut off time for check in was 11:00 p.m. I informed Leon that we were on the road driving from Lytton and assured him that we would be in Vancouver well before the 11:00 p.m. cut off time for check in.
Internet was spotty on the road but I checked my phone an hour later and was confused that the reservation was now cancelled and Airbnb was offering a refund. I was shocked. It was impossible to get an affordable room at 10:30 p.m. and the support from Airbnb left a lot to be desired. I could not book anything else because the system had stopped accepting reservations for that night (August 4, 2022). My only option was to sleep in the car. My son drove around Vancouver trying to find a safe and secluded area to park so that we could sleep for the night before getting on the next flight to the united States.
Airbnb promised to look for a new room and then the agent disappeared around 11:58p.m. I did not hear from them until 3:39 a.m on August 5, 2022. The slap in the face is that they offered me $30 discount on my next booking after my child and I were left to sleep in a cold car in a strange city just because the host chose not to honor the reservation. I really hope that Leon had a valid excuse but he should also know that whether the glitch was on his side or Airbnb, two honest, kind hearted and decent people were inconvenienced and put in harm's way.