Emily is kind and easy to communicate with. We really appreciated her letting us keep the luggage in the flat until 1pm so we didn’t have to drag around for lunch. The flat is in a pretty good location with Gastown super close and the water just a little further. Good stay overall, with no major issues - flat was well cleaned. With that said, its worth noting the listing says AC and if you’re staying this summer and need it, be aware its only a big portable unit in the bedroom/s with large pipes out the window. It runs very loudly and kicks on and off- this kept me up and woke me up at night as a light sleeper. The flat did look better in photos than in real life where some wear and tear can be seen (eg cream couch, furnishings, etc).