I'm sorry to say this is the first time I have had to give a negative review in AirBnB. What would have otherwise been a delightful stay was made extremely stressful due to poor management. A tow truck came to remove our vehicle in the middle of the night because Plan A had not processed our parking request. This was despite us having asked the company more than once to set us up with parking, then being directed to that parking lot, and sending a photo of our liscence plate upon arrival. Plan A took no responsibility for this and would not have given us a parking pass had we not insisted on it thanks to the advice of another frustrated visitor. The ad for the building stated we would have air-conditioning. This is extremely misleading and was a problem when Vancouver had a heat wave. The hallways are air-conditioned but your unit is not. That is false advertising. We had no control over the temperature in our space. When I asked questions through the messaging service they were often replied to quite quickly but by someone whose English was not especially strong and this led to confusion. I would ask the same question a few different ways to try and make sure we were on the same page and clarify details, because when you ask multiple questions and get the response "yes" it doesn't leave you feeling especially confident. Some questions would get ignored entirely and at one point we were met with the response that they had answered our questions already and that if we want more information we should contact AirBnB. We were there for a month and had planned on cooking but the kitchen seems to be for show because there aren't any normal cooking tools like a can opener, cutting board, ladels or spatulas, proper knives etc. When we were transferred to a different unit partway through our stay we found it had even fewer amenities. It did not have any hand soap, garbage bags, laundry detergent, or knives. We had bought our own laundry detergent in the previous unit and found that when we were moving everything from that unit to the new one the staff had actually taken our detergent. We informed them of this and asked for it back and it was never returned. I don't think any of the individuals working at the building are to blame, they seem to be working with half information and not given the tools they need to provide better service. It seems to be a management issue. For what we received we feel the unit was grossly overpriced.