My husband and I got badly sick just before the departure for Vancouver and had to cancel our entire trip, included flights, car and other reservations. Patricia has been an angel. Even if we contacted her only two days before the planned date of arrival, and after the deadline set to get a full refund, she decided not to charge us at all and was very understanding. We don't know yet when we'll be able to reserve another trip to Vancouver, but we will most certainly book with her when that trip will happen: generosity must always be rewarded. Thank you, Patricia!