My husband and I are currently in arbitration over false and contrived claims made by this host. We are shocked and want to warn potential guests of Sara's extortion attempt amounting to $3,000. She accused us of stealing, breaking things, leaving the place dirty and she included misleading photos (like a photo showing a couple of dust bunnies on the floor and claiming them to be stains). She claims we stole Sofa Cushions, Bath Towels, Blankets, Bedding Sheets, and Pillows: We did not steal sofa cushions, in fact we saw no such cushions. We did not use any of the large towels as we brought our own from home. We used one small face towel, one hand towel and one kitchen towel - all of which we left in the apartment. We did not take any blankets or bedding. We brought our own duvets and pillows and sheets from home. A number of items seemed to be crammed into the bedroom cupboard and the closet shelf above. I know this because I cleared a few shelves in the bedroom cupboard in order to store our clothing as there was no space on the shelf above the closet and only 3 hangers. Perhaps, all the so-called missing items are there. We did accidentally break one small melamine plate that costs around a dollar at Ikea, which was not part of a set, there was only one in the apartment. Sara also claims we broke a small speaker: We did not break it. From the photo, it looks like the cover came off and revealed that the frame was broken, but this was not our doing. This speaker was already on the floor on the bottom of the unit, pushed to the back. We did not even use the entertainment system or any speakers, except to watch TV at night after work. The host also claims we left the apartment dirty. We left it just as we found it. We do actually think it requires more time and attention to clean the apartment properly. We only wish that it had been done prior to our arrival, but instead we arrived to a very superficially cleaned place. As soon as you opened any cupboards or drawers it was disheveled and disorganized and ill equipped. We ourselves cleaned several drawers when we arrived to feel comfortable – for example, there were hairs from shaving all over the bathroom drawer, it was quite disgusting. For the sake of the next guests, we hope the place is in proper order before they arrive. We should have taken photos. We feel so naive to believe that if we act honourably, so will others. To conclude, we feel completely stressed by these accusations. We had to come to Vancouver during a Pandemic to work - this was not a holiday for us. On top of arriving to a very cold and disorganized and completely impractical apartment, the bed was very uncomfortable, the couch was filthy with stains as were the dining chairs. Thank goodness we brought our own bedding since the bed had only one twin cover on it, clearly not big enough for two people and we ended up sleeping separately. Now my back is aching from that horrible futon and I will need to get physiotherapy for it. The apartment took 3 days to warm up since the thermostat was very slow and programmed to go down to 9 degrees every night. We tried to turn on the “fireplace” and only the fan turned on, but no heat. The kitchen was not properly stocked, there was no pasta strainer, no can opener, and some of the pots/pans could not be used on the gas stove as even low heat would cause their handles to smell of burning plastic. It seemed as if the apartment was fitted with all of the discarded items from another home without any thought of the needs and practicality of a small place. We didn't complain because we took care of it ourselves and had work to do, and were worried to find another safe apartment in this Pandemic situation. However, a couple weeks after arriving we also saw a sign in the elevator which stated that the building condos should not be used “as a hotel”. Does the host have the right and permission to offer this place through AirBnb? After dealing with all the issues in this place and feeling like we might be breaking the law by staying there... and after working 12 - 16 hour days for the past 5 weeks… we now find ourselves being extorted. What a shame! Beware a wolf in sheep's clothing.