Viviena was an attentive host throughout, super-quick with her responses. When there was an issue with the swimming pool that was out of Viviena's control, she was prompt and gracious in responding and accommodating our proposed solution to the issue. Check-in and check-out were a breeze- thanks to Viviena- and the place was perfect for my wife, 3 year-old, and me. We loved the location and walked everywhere. Easy access to Yaletown, parks, Gastown, public transit trains and buses, and Chinatown. The space was accurately depicted, modern and clean. Thanks for a great stay!