We had a number of issues with our AirBnB. The check in information was not complete and we also were given access to the wrong unit. I was forced to jump a fence at 3AM in order to get in. When we finally gained access to the correct unit the next day, we found out it wasn't even furnished and stocked with necessary items, such as toilet paper, paper towels, cleaning supplies, bed sheets, which was odd since we were staying for 5 weeks. The dishwasher wasn't working and we found out that the valve wasn't even turned on. There weren't even hooks in the bathroom to hang wet towels. We ended up buying a number of items to stock up their kitchen.
The host was very gracious and communicated very quickly, she was very apologetic and did her best to rectify any issues right away. However, we weren't able to get any money back on our rental despite the issues. She did offer cleaning services because we were staying long term, so we accepted that. We appreciated her quick communication and graciousness.
Overall, it's a very nice unit with up to date appliances, bathroom, and kitchen. The beds were very comfortable as well. It's in a very beautiful neighborhood too. However, this appears to be their first time hosting an AirBnB. I hope the next guest will have a better experience since we provided so many recommendations.