I had messaged Vicki privately explaining I had requested to change the dates for my stay. She said she tried to accept but Airbnb wouldn’t let her and she asked me to contact them, so I did. I reached out to Airbnb and they said the only thing I could do was request a refund (was a limited amount). I did in fact request a refund on the Airbnb app and Vicki NEVER responded to my request… after she was the one who said I should contact Airbnb. I am extremely disappointed, I even messaged Vicki privately keeping her in the loop of what I was doing - no response. It sucks because we wanted to stay there, but now I am out of pocket for over $300 AND I never stayed there!!!!!!! And Vicki isn’t offering a refund.