My family and I had a great two days in Vancouver. Holly was very good at communicating with us prior to arrival and we saw her briefly one of the days we were there. The washer was not working which was really unfortunate, Holly offered another washer to us in the other unit but we did not use it. Overall, the place looked like the pictures, the kitchen could have been cleaner as the cabinets looked a bit greasy and the fridge/freezer had a bit of a strange smell. The kitchen had everything you needed to make a great breakfast which we did before we left! The beds were also very comfortable!