Although I never met Joanne she was there for anything we needed. The place and location were great, and the place was clean. The bedrooms are small so it’s a little cramped for 4. We were four adults and shower is set up like a jack and Jill bathroom, which was fine, however, the glass is frosted out, therefore, a silhouette of the person taking a shower can be seen through the frosted glass, we (as friends) gave each other personal private space when showering. Other than that no complaints in close proximity to everything..