I was traveling with my husband and our 15 month old baby. When we checked in (late at night) the playpen was already set up. We also had a high chair and children cutlery and plates at our disposal. The place was well furnished, clean, the kitchen had all the necessary equipment to make certain types of meals, tea, and coffee, and the bedroom was warm and cozy. We had access to secure high speed wifi and entertainment on the tv.
The location is also great. You're just a few minutes walk from restaurants, markets, a liquor store, etc. There are also a few buses to go downtown so getting around the city by public transit won't be an issue. And yet you are in a part of the city that seems safe so if safety is a concern for you, you will be able to sleep soundly at night there.
Ashra and Keith were right upstairs but we barely realized they were even home. They don't make much noise and don't pry or impose themselves. Yet they were always available by message (or in person, all you have to do is knock) if we needed anything or just to talk a bit. They let us borrow umbrellas which was very much appreciated given the rainy days we had.
Staying there really made our trip comfortable and enjoyable. We felt good and safe and had everything we needed. The baby equipment put at our disposal also helped a lot in terms of organization and saving money since we didn't have to rent any. Knowing that Ashra and Keith were also physically there if we needed them also really put our minds at ease. I really recommend this location if you ever visit Vancouver.