We were hoping for a nice vacation in Vancouver, visiting family that lived a few blocks away.
When our family arrived, it took us 30 minutes to gain access to the building. My kids were standing around after a long day of traveling. We could not reach the host for 15 minutes. When we did, he said he was in Europe (no local contact was provided to assist) . He was eventually able to reach the concierge to let us up to his unit. I have txt messages and emails to support these comments, and they have all been reviewed by airbnb.
When we finally gained access, the unit looked destroyed. There was stained furniture, beds not made, hair ALL OVER the floor, urine all over the toilet. The one closet that looked some-what usable was destroyed. Lights were out in the bathroom, and the bathroom fan looked like it was torn out. It looked gross, and un-sanitary.
I do have supporting pictures that proves all of the above, and they were sent to airbnb.
I would not allow my family to stay there for 10 minutes, let alone multiple days.
We contacted the host, and cancelled on the spot, after he agreed to refund us 100%, and airbnb did process the refund after I supplied supporting evidence to them.
Our family was left to find new accommodations at 4:30pm, which was very difficult in Vancouver in the summer. The host offered no assistance with this process, but airbnb did.
In my opinion, the host is not the owner of the unit. If he was, I would have expected more concern, when I said his unit looked destroyed, but he never asked to see one picture.