We had a wonderful stay in Mai’s unit. The unit was extremely clean, the amenities were as listed and the location was very convenient. The unit is newly renovated and it is obviously very well cared for.
The constructive feedback I would give is that the communication could be improved. I had sent a message when we first booked to inquire about an early check in or later check out and was I would be kept posted depending on if the unit was booked before or immediately after our stay which is 100% understandable. However I did not hear back and when I followed up two days before our arrival I did not hear back. I ended up messaging her on a personal number on the day we arrived to get a response re: early check. We also had an incident where the cleaner came into our unit accidentally and we found out after the fact because her water bottle was left in the kitchen. I received a quick response and explanation which I appreciated - but still jarring to come home to find a strangers bottle in the kitchen. Other than this, communication was good and I received quick responses. I would still definitely recommend staying at this Airbnb and would do so again myself.