I’ve stayed in many Airbnb in the past and I like to read the reviews before booking. I’ve not yet written a review like this before, however I wouldn’t have booked this place if I had read a review like this one.
The place looked great, and in a great location-within walking distance to where we wanted to go.
Communication could definitely be improved. There were times I sent a message with no reply.
We arrived just after 11pm, which I had informed Vivian ahead of time. She wasn’t going to be in the city so she gave us her friends buzz code to use, which we did.
There is a fob provided once you enter the suit.
We found out on arrival the elevator also requires a fob.
After being buzzed in we headed straight for the elevator. We are young healthy adults who have zero difficulties mobilizing, we didn’t take our time getting to the elevator. The elevator button wasn’t working. We then rebuzzed the code given to us. (Twice). No answer. We couldn’t use the stairs because a key is required to enter the stair well (which we didn’t have at this time)
At this point I called Vivian, no answer. We were standing in the lobby of the building at 1115 with no car and no where to go until someone who lives in the building happened to come out of the elevator. The gentleman who came out of the elevator explained to us a fob is required for the elevator. Once we entered the suite I messaged Vivian and the next morning when she replied I was told that the elevator button works when buzzed in however you need to be quick in reaching the elevator and pushing the button. I was never told this prior to this text and it isn’t in the arrival information. After travelling all day, this wasn’t appreciated.
The couch and pull out sleep chair are advertised, however should not be advertised as a sleep areas. Extremely uncomfortable. I feel this place should be advised for 2 people.
Oil is mentioned as being available and there was no oil. It would also be nice to have cooking ware that works. The frying pan should be non stick, however it is apparent it’s old and has been used to the point it should be replaced. Ruined our cooking, however we had no choice but to use it because it was the only option. The wine opener was broken.
The bifold door to the washer and dryer was broken and it almost landed on me.
I’ve stayed in other Airbnbs in Vancouver and this one is not one I’d recommend to others.
Vivian did inform me she was going to return $100.00 for the issues that happened on arrival. She mentioned she wasn’t able to until my stay was complete.
I do appreciate the $100 return. However, I didn’t like that I had to reach out to her well after my stay was over asking if she was going to return the money she said she would. It was at the time I reached out she then returned the $100.00. I’m not sure you would have sent it unless I asked
There is 4 hours of visitor parking in the underground parking. There wasn’t any communication regarding where the parkade was (where to enter it). I had to find it on my own. There are signs everywhere staying a visitor pass is required or the vehicle will be towed. There was no communication on this and no pass to be found.
The building is downtown Vancouver therefore outside is loud. The noise didn’t bother me at all. Even at night it is loud so if you are a light sleeper it may not be the place for you. The suite is on the 3rd floor therefore closer to the noise outside.
Overall the place was clean, great location. However, if communication is important I wouldn’t recommend staying here.