Im not usually one to spend time on writing a review, but this was my WORST Airbnb experience so Im going to do it. I have used Airbnb multiple times and my father has also used this company before for our family trips. We have generally always had great experiences. However this time we had a terrible experience and I am extremely upset. It was horrible due to false advertisement, location, and safety.
There was only one bed, not 2 as advertised. I guess the 2nd bed they counted was a couch that did not even turn into a bed and did not come with any linens. The “great location” was in the middle of a bunch of obnoxious bars and clubs. We had trouble sleeping due to the noise and we were far from all of the activities we were interested in. I guess it would be considered a good location for party people.
There was also a safety issue due to the wrong keys being given to us. The way that the check in works here is through the August lock app and there are also a set of back-up keys. We returned to the Airbnb late at night from a concert and realized that my phone died so we couldn’t access the August lock. None of the keys worked. I had spoken with the host when we were checking in (it took us about an hour to check in) and they apologized and said that if we had trouble getting in we could call their phone number 24/7 and they can unlock the door remotely. They said that the keys must have been the wrong ones because they manage multiple properties. That is just unacceptable honestly. The problem with that is that my phone was dead and I could not access the number to call them. When I tried to login to my Airbnb through one of our other phones, it would not let me login because it needed a verification code from my phone (which was dead!!). It was late at night and we are in a different country. It was overall very scary. We had to end up walking around looking for a charger to borrow from a stranger and it was very unsafe. No stores were open at that time. This made us very scared. I would recommend spending your money at a hotel rather than staying here.