This condo is in a great location - grocery store, drug store, and coffee shops just steps away; Costco and a subway stop 2-3 blocks away; 15 minute walk to Canada Place; view of science centre and BC Place right out the window. This unit is in a great building.
Unfortunately, communication and service has lapsed from earlier times which generated many glowing reviews.
My Welcome email didn’t clearly state the unit number or the necessity of downloading an app to unlock the door to the unit. Contact to “Host Support Team” (who seemed to replace Lu Yao) were ineffective in offering solutions to problems that came up (portable AC unit stopped working and I was told “trouble shooting tips” would be sent — 7-8 hours later nothing. Broken bed frame, TV with no sound, short supply of coffee and shower soap/body - the problems kept piling up. Any single problem I could have shrugged off, but the cumulative effect of all the issues made me think this accommodation was too much work for the significant price charged for this unit.
I’ve stayed in numerous AirBnB across Canada, USA, and Italy. 98% of those accommodations have been wonderful experiences and I’ve left positive reviews. Unfortunately, this experience falls in the 2% of “less than satisfactory” accommodation. It was disappointing given the many positive reviews. Perhaps a better level of solutions-based communication can be restored in the future and make this a better place to stay. Maybe I just hit a bad week.