Kim was super quick to respond when I had questions. Overall the stay was ok. The unit is due for a deep clean, I feel like the sheets were clean but most surfaces had remnants of previous guests and weren't fully cleaned (most noticeably - bathroom sink, hallway floor, bedside table). Like others have said in reviews this isn't a luxurious stay, it is more for a place to crash and sleep as it is not a cosy place to hang out, also the layout is unfortunate as the kitchen is split in half by a long hallway (kettle at one end, sink at another). I could hear noise and voices from all side of the unit when I was going to sleep at 11pm and again when I woke up in the morning at 7am. Was fine for me but some ppl don't like to hear others so closely.