The place is small but is well located and close to restaurants and shops. Chloe left awesome tips in the apartment about where to eat and what to see in Vancouver. There is also free usage of the apartment's gym and hot tub facility at the building across the road. The bed pillows were very flat and I had to fold mine to make it usable. For our stay, Chloe wasn't around to help us check-in so we had to contact her friend Eric via phone or airbnb messenger. We messaged earlier advising when we will be arriving but we were not greeted by anyone. After a while of waiting outside the building in the cold, we had to find some free wifi at starbucks but couldnt get the wifi to connect. Ended up having to call via mobile roaming to meet us and let us in the building! The process took about 30mins which was quite annoying and did not leave a good first impression. Also, we only found out upon arriving at the place that Vancouver is still not open to airbnb so we had to enter and exit the building via carpark basement.