The check in process was very easy as was the check out, if there is one suggestion i could make it would be that the #'d keys on the numerical pad where you pick up and return the keys could be changed as there were a couple of the numbers that would not enter easily. If you are looking to park and tour this is your spot. The veiws from the unit were great as well. I can honestly say you will not be disappointed, and if you are i think you are very unrealistic in your expectations.