Very disappointed. Cleanliness is the bare minimum expectation from an Airbnb house. Unfortunately Susan's house was far from being clean.
Thick layer of dust on surfaces in the bedrooms, numerous stains in the refrigerator, food stains on the kitchen table and on cutlery in the drawers. Stains on the sofa in the kitchen, when I asked Susan for a blanket to cover the sofa to avoid sitting on stains, she suggested a white rug in the closet which itself turned out to be very unclean.
I was in regular contact with Susan reporting on the cleanliness issues of her house. Her response was " but I didn't charge you a cleaning fee". This was a complete disregard of the wider issue. It was clear Susan made no attempt to clean the house before we arrived. It took me 15 minutes to clean the refrigerator and kitchen table, some of those stains were tough and had clearly been there a while. Susan offered me a $20 refund for the 15 minutes of cleaning that I had to do. This was calculated based on Susan's cleaning time of 180 minutes, so 15 minutes was worth $20 refund. Like I said, complete disregard of the actual issue.
Susan was adamant she cleaned the place before me and my family arrived. I sent her photo evidence this was not the case, which included clear and obvious food stains in the refrigerator, on kitchen surfaces and the sofa, her response "don't doubt my cleaning". Susan was not supportive in helping find a resolution to the issue. I suggested a partial refund, she settled on $20 which was an insult given how unclean the place was.
While Susan's 'villa' is well located, the lack of general cleanliness made for a very disappointing three nights.