The place was not clean. I’m not sure what’s the point of paying a $100 cleaning fee when it seems like it’s just the bedsheets being washed.
The dining room table was not wiped down, you could see greasy smears from presumably food on the table from past guests. The stove was dusty & greasy, also not wiped down. The glass for the standup shower was not cleaned or wiped down, smudges and everything else from past guests were visible on the glass. The walls had dirt & dirty handprints all over them, & looked like there was red lipstick or something smeared on one of the walls. There was also an electrical outlet by the door with what I believe was a lamp plugged in, with the plug covered in tape to keep it in the outlet, all right overtop a baseboard heater. That seems like a fire hazard to me. There was more but these were the ones that bothered us the most.
So we contacted airbnb support to get a refund, so we could find a different place to stay as me & my girlfriend did not feel comfortable staying there. After speaking with support for about an hour, Shirley stopped by. She offered to clean the sheets, however that was not the issue. She asked me to point out what is dirty & as I did she got increasingly difficult to speak to as she became confrontational & was basically yelling at me. Everything I pointed out about being dirty she denied was dirty. One of the only things she didn’t deny was dirty were the walls but claimed there was nothing she could do about them, which you could just wipe with a wet cloth. She would cut me off every other sentence, and was just very difficult to deal with. Eventually my girlfriend had to speak with her as both me & her got increasingly upset with eachother. Even while my girlfriend was talking to her calmly & diffusing the situation, she kept making snide comments of me being “picky” or us being “ people who just like to complain” (her words). This type of attitude in people oriented work is not professional at all.
The check-in was alright, just a little confusing but not too hard to find.
The location of the place was okay, I believe it was fairly close to a bus stop & about 1-1.5km away from the closest train station if I remember correctly.
The floor is private, however there was a door through the kitchen to what I think was a laundry room, & you could hear the machines quite clearly. There was also a man on a phone call in that room & you could hear him word for word while we were in the kitchen, although I don’t know how commonly that happens. The floor also has people above you too, so you can hear them if they are being noisy.
To Shirleys credit, she was quite responsive & easy to contact via the airbnb messenger during the few times I contacted her before the trip, she always responded within a reasonable amount of time. And she did stop by to clean what she could, but we simply did not want to stay there at that point & told her that as it was late & did not want to sit and wait for her to clean the place. From there on, the situation was just a nightmare.