Allan was warm and welcoming. He was very communicative and kept us in the loop. The place was new, clean and bright just what we needed during our stay in Van. It was like having your own house in Van - with some hotel perks (soaps, chocolates, welcome and parting gifts). Centrally located to everywhere we needed to be (downtown/Richmond/Surrey). I've already recommended it to all my friends and family that travel to Vancouver often. Can't wait to visit again! Thanks Allan!