My husband and I booked Brian's apartment for 4 nights in Vancouver. I arrived on my own after a lot of hours flying and was relieved to meet Brian's wife at a local cafe not far from the apartment. This was due to me not having phone contact and the buzzer for the apartment block not working at the time. I was walked through the apartment and showed how to use appliances and wifi etc. which was great. Brian had left a great mixed cd for us to listen to and also contacted me to see that we were checked in and everything was ok. Great apartment with everything you need and some excellent extras in Apple TV, dishwasher, sound system, washer and dryer. Being still quite warm in Vancouver, only having one swivel fan was not really enough on hot nights, there is no Air Conditioning. So if you're staying in summer months just be wary of this. The location is great being close to Gastown and not too far from Stanley Park. But you need to be aware of your surroundings and the close proximity to East Hastings/Main Streets. There is a large number of people living on the streets here and whilst we were not bothered, it is a definite eye opener for visitors. Our hosts made us very aware of this at the time of booking so we were prepared. Neighbours were really nice in the apartment block, very quiet really. Enjoy your stay at the FITZ!