In fairness to Shania we booked her airBnb at 11:45am ish, for a 3pm check in, however she accepted the booking.
We arrived at 2pm, and message Shania that we were ready for check-in as soon as she could accommodate, understanding the check in time was 3pm. After 3pm I made several attempts to enter the building per the instructions in the airbnb booking confirmation, but we were unable to gain entry.
After several attempts to reach Shania, I contacted AirBnB support at 3:47. Shania reached out to me at 4:27. She operates her AirBnb from another time zone, which was why she was not responsive.
We waited for Shania to locate someone to let us in to the building at 5:45pm, to store our luggage until the suite was cleaned and we had to wait to check-in. I asked for a discount, and was offered $20 which we have not yet received.
Suite was as advertised, there is a coffee pot & kettle, along with enough to make breakfast/lunch. When we arrived at 7pm, the suite was very clean