Amy was great. She was very good at communicating and responding to our questions prior to our trip. We asked about an early check-in, but she wasn't able to guarantee that we would get it. So, we rented an extra night that allowed us to arrive as early as we like.
It was a great location. There were so many restaurants and shopping nearby. The Expo line station was right next door. We really enjoyed the urban skyline view up on the 23rd floor.