Trina was very responsive and helpful The rooms are cozy and clean, the location is great, and the view is gorgeous. I was driving from Washington to Vancouver to send my parents back to China. Unfortunately, their flight got canceled due to snowstorm. Trina helped us extend the stay for one more night, hassle free. My dog also liked the house because he made new friends and played with them in the snow! I will definitely recommend this house to anyone who wants to visit Vancouver!