Our hosts were great communicators. We loved the location - walkable to Stanley Park as well as some great neighborhoods. What didn't work for us - no heating in the kid room (the one with bunk beds) - it was close to 3 degrees C during the night! We spent over an hour trying various breaker things and resets, to no avail. Given that it was the weekend, owners weren't able to engage someone to fix it. And while my messages were answered promptly, there was no offer to come out to look at the breakers by the owners (instead of our having to find the breakers, choose which one is the right one to try first, then having to turn off the entire house for 25 minutes (we could have left for dinner but returned to a blacked out house....)or to bring a heater (duh). Also, there is no bannister for the staircase, which wasn't great for one of our travelers. But it was super value priced for this neighborhood.