We were relocating from Victoria to Vancouver (one rental to the next), but our arrival was plagued with issues. We were advised via text the the cleaner for this residence had some issues and that a new cleaner was going to be substituted prior to our arrival and could we please come later in the afternoon. Upon our 4:00 PM arrival the cleaner had not arrived but the host’s surrogate was at the residence. We were given a set of keys and advised that the cleaner was still coming but that this was the first time that this substitute had been employed and they had not arrived yet. The surrogate host left us with contact information. Within a few minutes the cleaner arrived asking us what they were suppose to do. We instructed the cleaner to contact the host for this information and we left the residence without making any attempt to make ourselves at home. Hours later we returned to the residence to find the beds stripped, wet bedding in the dryer, wet towels in the washer, wet floors in the living room, and kitchen counters that were obviously left without attention. We set about untangling the comforter cover which had not dried (it had rolled itself into a round mass), made our own beds, and completed the laundry choirs. The kitchen counters were cleaned and we settled into watch some TV. TV issues abounded, (the signal would simply drop out and not reset for hours at a time, only to drop out repeatedly, for hours. I was on the phone with the host several times regarding the TV and have to say that I simply gave up. I spoke to them again and sharing the cable conflict. It was not until the last day (2 hours before our departure and during our packing) that the cable company arrived and informed us that the program box required replacement due to firmware updates that exceeded the capacity of the current home unit. Wifi, good, continued to work during TV outages. I want to share that all of these issues were out of the control the hosts, the reliable cleaner had a family emergency and couldn’t attend to the cleaning of the unit, the cable had been upgraded but the cable company had not replaced the outdated cable box; however, this still left us with a frustrating experience in this residence. Our host were quite gracious and credited us for our problematic experience. They were unable to come to the residence but were able to hear our concerns and responded with compassion and thoughtfulness. The host set up a second cleaning subsequently for the residence, carried out by the permanent cleaner, which was competent and greatly appreciated. The pictures are good representations of the property, the kitchen, dinning, and living rooms are large and flooded in light with mountain views out over the backyard. The master bedroom is roomy and comfortable, but not shower in the bathroom. The guest bedroom is...