The communication was really good, and they were very accommodating regarding late checkout and bringing things in for me. The building is just a bit deceiving because it’s very different from the luxurious side of Vancouver House. There is a whole different side of the building for rentals, so what you see online of Vancouver House is not accurate to what you are getting here. I think the ad should be a bit more clear on that. It seems the rental is fairly new and lacks a lot of useful things in it such as items for cooking, cleaning, and proper sheets (the bed had a mattress cover but not a fitted sheet and only two pillows). It wasn’t what I was expecting considering the price. I think with time and as more people rent it out, it has a lot of potential to be a lot better. Also beware if renting in Summer that the building does not have AC. The location is amazing though, the water is right next to you for an amazing walk and there’s a great grocery store next door and only 10 mins away from shopping.