Was declined at check in for not providing a credit card (which is against Airbnb’s policy for any third party involvement or information needed to be provided). When I was leaving they told me to cancel my reservation and I would receive my full refund. I cancelled it and then they shown me on the computer that they can send me full refund. Which wasn’t true. Said I was only going to receive 50% back minus cleaning and one night stay after I left. I contacted Airbnb they told me that they can cancel as host. Which they didn’t. I then told Airbnb about me being told to cancel and why I was told to. They explained to me that the whole thing was against policy and they would contact the host/hosts to confirm. Which they did confirm with Airbnb thats what happen. Airbnb penalized them which was there fault for asking for third party deposits and telling me to cancel. I didn’t cancel I was told to. I was fully refunded. I wasn’t going to leave a review because I didn’t get a chance to stay there. They left me a review which I’m assuming is negative. I can’t recommend this place nor can I say it’s bad. They just need better communication or set their posting as private. Once it’s set to the guest pending they can ask them if they have a credit card before check in (if Airbnb is okay with it and the guest is). If they do, accept it and if they don’t, decline. No one has to deal with support. An easy issue to fix no need for negativity between parties.