I don’t leave negative reviews but this experience was awful. We had check in at 4pm and we showed up at 6pm. Check in instructions said to look for a key under the mat. There was no key. The host had the audacity to ask me if I was in the right building, and asked me to wait for housekeeping. They asked me to look in the carpet for a hole where the key might- there was no hole or key. We waited for an hour and missed two reservations and ended up paying a no show fee. The host asked if we wanted to move to a new property near by and we said no since we waited so long to not even be able to get in. Finally, because we were still outside without a place to stay we had to scramble for a hotel and everywhere was booked. Thankfully we found one but I wouldn’t book with this host. They don’t check on their property to make sure everything is running smoothly. They could’ve at least offered to come let us in but instead they were on stand by to see if housekeeping would handle it.