I really wanted to love this experience. The place was amazing, location was great. Great decor, clean and fresh space. Felt good to be there. But, check in and access to the unit was a nightmare. I lost so much time from our trip being on the phone and trying to get access to the unit. Communication on the app was not great, would take days to get back with a generic message from customer support. But, once we got a hold of customer service on the phone, those agents were great. I was compensated for my troubles but can’t help to have a sour taste in my mouth. I later returned to Vancouver and chose not to stay here again, even though the location was prime. It’s unfortunate. Maybe just a one off bad experience.