It must be a major issue for me to write a negative review and I took a moment for pause and reflection.
In a city like Vancouver for as many options as there are, I would strongly encourage looking elsewhere. Integrity matters.
I booked this unit as it was discounted, the photos looked great and it was well-situated for my quarantine. Quarantine is expensive and you are truly isolated. Therefore, your accommodations matter.
These were the issues:
1. There is one sofa. The set cushions are broken. You cannot sit on it. For 10 days, I sat on a hard dining chair or on my bed. There was a complaint about the sofa in a January 2021 review. When I reached out to the hosts to ask them whether this was taken care of. They said that "there had been no other complaints since then". Red Flag in retrospect. There were no complaints either because there was no subsequent occupancy or other AirBNB users decided it was not worth it to write a review. When I reached out to the hosts, they said they check in with ownership. Needless to say, nothing was done.
2. This is a real estate brokerage run operation from what I can gather. It is not the SuperHost kind of experience. They are running a business. It's antithetical to the AirBNB experience.
3. When I arrived, they got me to sign off on a house inspection-like checklist for pre-existing damages. I don't have the time or energy or walk around a unit looking for every mark on a wall, or divet on the floor. You immediately feel like you are in a situation of liability rather than entering a "home" away from home. You don't even have to do this in a motel.
4. The wifi was non-reliable for speed. It was as if someone was squatting on the network or it was shared. I had indicated to the hosts that I was going to be working from the unit on my computer. When I had asked them about the previous complaint in January 2021 about the wifi, they said "there had been no other complaints". When I brought this to their attention, they suggested that I use the ethernet cable connected to the HDMI port on the TV. How can I work with my lap with a computer connected via a short ethernet cable to the TV?
5. For a 10 day stay, I was provided 4 dishwasher pods.
6. Throughout the stay, I never could have a truly hot shower in the bedroom suite shower. Not once. What's the point in complaining if they had were not honest about the wifi or the sofa?
7. The "second bed" is literally a small twin mattress, bordering on child-size, on the floor that has fitted sheets. It's not a bed. It's a mattress on the floor. This is not a 2 bed unit. It's dishonest.
8. The TV picture quality was poor. I wound up using my computer to watch TV using my own accounts - with less than reliable wifi. If you had the news running in the background, not always reliable to run other things on the network.
9. Salt and pepper would have been nice.
10. Once they take your money, for which there is no refund, they ask for your email to send you the check-in details. Clearly a violation of AirBNB recommendations.
11. Only after you pay, do you find out that you have to wash all linen and towels and then have them in the dryer prior to check-out. What that means, is that the final few hours of your stay is in fact doing part of their cleaning.
Were they responsive, yes. Effective? With the exception of one person who was kind of enough to bring me a dish scrubber when I asked, the answer is a no. There is no point in responding to emails if there are no solutions. And my being in quarantine is no excuse. They could have provided another chair or just send a communication to ask if everything was ok after the complaints
They allowed me a late check-out which I appreciated. However, when I brought my keys to the concierge desk at 910 Beach, they expressed their frustration with the way they run things.
There are many options in Vancouver, I would recommend finding a place where the quality of your stay matters, not simply your credit card.