This was my first Airbnb experience where the suite was managed by a property management company and not directly the owner.
I'm giving 4 stars overall because the service I got from Paul (from Bruce Ward Management) was great and deserves 5 stars.
The suite itself is no more than a 3 star accommodation, hence the 4 stars overall.
I don't mind dated, which it is, but the walls are quite dirty (overdue for a fresh coat of paint), it's quite dark, very humid (gave my clothes a bit of a smell), there's silverfish in the suite (very common in older buildings in the West End though), and while the cupboards looked full at first, they are filled with things that are mostly useless for everyday use. A few items I would have used but they were a bit gross (dish drainer, bath mat) and I preferred to get my own. This suite could be so much better if the owner invested in it a bit more.
But on the plus side, it was quiet and nicely located.