Michael is affable and helpful. He oriented us to the building, the apartment and the neighborhood, even helped us find the place when we arrived in town and our phones were not working properly. Wonderful location. Good security. Beautifully clean apt (our bare feet loved it). Our biggest issue was with the temperature in the apartment. As expected, there is no AC. The windows are southern facing. While the windows can be opened, the traffic noise from the busy street below made sleeping difficult. The single fan couldn't keep up.