Sandy was very accessible. She gave very easy instructions to follow on check in and check out requirements. There could not have been a better location for what we wanted to do on our vacation. Capilano bridge and all tour shuttles were directly accross the street. Grocery store and many restaurants are within a 5 minute walk. It was unusually warm in Vancouver but Sandy provided multiple fans. Plenty of linens and towels. The washer and dryer are a very nice addition also. Wonderful place to stay if visiting Vancouver.