It’s a great apartment, in a great location but some small details turned out to be major issues.
I was on a red eye for check in so my senior Father check in for us. The hosts had not been in the apartment after their cleaners so the keys and fob to the building were not left out on the kitchen island as stated. This lead to my dad grabbing the wrong keys from a drawer full of fobs and keys and us being locked out of the building at 2am when I arrived. ( the buzzer goes to their cell and they didn’t answer ) Luckily, Vancouver is where I grew up so we had a place to Uber to in the middle of the night. ( we also, of course were locked out of the garage where my Dad’s car was )
I was able to reach Thi by the morning and gain access to the building, find the correct fob and continue on with our trip. Thi immediately refunded that first night - no issues on her side.
Finally in the apartment of course wanted to shower, but no bath towels in any of the towel racks of all 3 bathrooms or in any of the bathroom drawers. ( just small hand towels ) Apparently her cleaning lady usually leaves them on the bed of each room, however this wasn’t done. Thi responded and I was able to find them in a drawer set in the guest bedroom. There also was an used soap left in the master shower.
All this could have been easily solved by Thi checking her suite after the cleaners, fob on the table ( maybe even a neighborhood guide book! ) bath towels on the rack of the bathrooms, new soaps in the bathrooms.
She also needs more specific guidelines on parking in her building as it serves multiple towers and the site to register your license plate was full. I sent her those details and she didn’t respond. Was keeping my fingers crossed we wouldn’t get towed that night.
I’m sure we would’ve had a completely different experience had I been able to check in for us - but these important details had a profound effect on our trip. My Father was so exhausted he needed to sleep the next afternoon, our one day alone together. I told her ahead of time that my father who’s 78, a senior would be checking in — and I would be on a red eye, so I’m surprised they didn’t check the suite to make sure everything was clear and in order.
Also the fact that he was buzzing them all day for entry should have made them realize his fob did not work - and they could have made an effort to get this corrected before I arrived and were locked out in the middle of the night.. the next day she texted me an image of the fob to make sure we had the correct one and she could have just texted this to my Dads phone the previous day as she had his number.
A great place to stay if your with a large group or with kids ( awesome playground up the street ) but for us, we checked in to Rosewood Hotel Georgia afterwards for a better rate, complimentary valet, great service and amenities and it was just a lot easier.