Michael was great! He was so flexible with check in and checking out. Michael personally took us up to the room and showed us around and let us know the local eating districts. The unit is in prime location, walking distance to most things and there are brochures and maps with things to do around vancouver. The only negative, if any, was that being canadian netflix it doesn't have half the programs that American netflix has. Overall it had a nice homey feel to it and would definitely recommend this unit for anyone staying in Vancouver