We spent Christmas week in this Airbnb. We got to the place on Christmas and the heat was not working, and there were no linens for the pull-out couch. We messaged Manty with no response and had to message again to get a response. He asked us if we can be at the condo the next day for maintenance to come and fix the heater. Obviously we had plans and could not stay at the Airbnb all day, so he said to leave the place unlocked and maintenance would come. We had to take all of our belongings to our car for the day (which is a long process to get down to the garage) and slept in the cold without heat on Christmas night.