Ryan is so friendly! We got in at a weird hour so he wasn't able to meet us at the place, but we picked up the keys at a nearby Keycafe. It took a second to figure out, but it was simple enough. When he got back from work, Ryan was really nice and gave us suggestions on where to eat and what to go see! The room really does have a great view too, and it's really cozy and cute. I will say I think this room is probably better suited for younger folks!