Tanya provided very clear and helpful check-in instructions. The place was clean, stylish and comfortable, and we enjoyed the neighborhood - extremely quick walk to tons of great restaurants and shopping. Neighborhood felt safe overall and the building was very secure, but note that a parts of Hastings street (next major street south of the building) have a large homeless population living there. This is the opposite direction from most of the restaurants and bars you would want to go to so easy to avoid.