Sina was very friendly and accommodating. At the very last minute, I asked if I could change my check in from 7pm to 10am, and she found a way to accommodate, keeping an open line of communication throughout my stay. The location is great, as you're very close to English Bay, and both Denman and Robson have a bunch of great restaurants. It's also not right in the heart of the city, so it's reasonably quiet. Stanley Park is also very close by. Apartment comes as advertised: very clean, bright, sunny, and cozy. The pull out couch is perfectly comfortable, and I have no complaints. The fish tank can be a bit noisy, but I never lost any sleep over it.