The check in and check out process was not smooth at all. I assumed from messages with the host that they would hand me the key face to face, but what ended up happening was me showing up to a locked apartment complex with no way inside. On top of that contacting the host wasn’t an option because they had their phone off the whole time. Airbnb almost refunded me in my stay, but at the last second someone that lived in the complex opened the lobby door and we found that the airbnb was unlocked with keys on the counter. Checking out was more of the same confusion, i didn’t know what the host wanted and they again could not be reached. I ended up just leaving the same way i came in by leaving the door unlocked and keys on the counter. Apparently I was supposed to get in contact with a friend of the host? and leave them with the property. All in all very confusing and frustrating, but if they can figure that out the property would be a 10/10.