Room was clean and cozy with all the amenities you'd find in a hotel - microwave, refrigerator, water, toiletries, etc. We met Allen only when we moved in but he was a very welcoming and gracious host. Otherwise, it was a fantastic home base for our 3 days in Vancouver. We would highly recommend having a car if you want to do anything downtown or further afield since it's not in a central location. Would agree with other reviews that comment on host family being noisy sometimes, but it wasn't a big deal.