Although we never met in person, Doug/Herb were some of the best hosts I've had on Airbnb. Their messages leading up to my stay were always thorough, thoughtful and timely. When I arrived at the apartment, there was a booklet with everything I needed to know about the room (including detailed instructions for the sofa bed). Their friend May who takes care of the rental is very sweet and helpful. When I told her I was flying out of Vancouver she took time out of her schedule to help me figure out the best alternative to a $45 cab ride. This apartment definitely exceeded my expectations and I would happily recommend it to friends visiting Vancouver (especially those that want to be away from downtown, but still want great restaurants/bars)