Natalie was a great communicator and the place is in a chilled out, leafy suburban location, a short walk to Commercial Drive where there are a bunch of great cafes and restaurants. The place itself was nice and clean, but due to it being on the lower level, it was quite dark and there was not a lot of natural light. It was also quite noisy, i.e you can hear the family above - the worst was the floor because it was so creaky!