I did not get to meet Aiza, but she was a very good communicator and great host. The apartment is clean, not clutter, yet has everything you need for a great stay. Beds are comfy and everything worked well. Parking is a huge plus, great little shared deck with a view of the water and skyline, neighborhood is great, very walk-able to the beach or to many good restaurants. It is the top floor which is just two stories in the front door, but 4 flights of stairs from the rear/parking entrance, just FYI.