My boyfriend and I booked this unit for three nights. We never met Linda but she was prompted with replying to messages and the check-in was very smooth and she even let us leave our luggage there before the actual checkin time. The unit itself was very clean and had everything we needed. The bed was very comfortable and the unit had air conditioning which not many units have in Vancouver. It's about a 10 minute walk from the skytrain station but close enough to all the major downtown attractions to walk. We also used the free washing and dryers which are conveniently located on our floor. We had a couple of questions during our stay and Linda dropped by to help us. I would definitely recommend this place!