We haven't had a chance to meet the host but Vivian communicated very well via messages. Whenever I asked questions she was right onto it. As all of the previous reviews mentioned, this place is absolutely clean and new. It has all the things you would need for a comfortable stay in Vancouver. 5 of us slept comfortably and we had a fantastic stay at this place. I can't add anything more than what's already said for this wonderful home away home in Vancouver. Thank you!