I had to cancel my stay with Nelson days prior to check in due to the coronavirus outbreak, to protect myself and my family. Nelson refused to change his refund policy due to this global outbreak and stopped responding to my messages through the app, which I found both offensive and extremely frustrating. I am sure his condo is nice, but beware of his refund policy as he is unwilling to work with you despite a global pandemic. I had to contact Airbnb about 20 times to reach a supervisor and get a partial refund as well, so beware of their customer service as it is the worst I have ever experienced.