Getting our keys was simple and easy, parking was convenient and right in the apartment building. Betty had everything clearly explained so we always knew where to go to check in and get settled. The listing was perfectly accurate and in such a great neighborhood. There was a grocery store two blocks away and we always felt safe walking around day or night. Great view from the balcony! We took a recommendation from Betty's "Things to Do" binder and conquered the Grouse Grind hike, definitely a challenge but well worth the view from the top of the mountain!!