Simple, easy, clean! Holly was awesome answering my questions! It was my boyfriend and my first time to Vancouver so we had no idea what to expect. Especially since we weren't renting a car I had asked Holly about the public transportation. She had to ask a friend since she didn't know, which I thought was great! She didn't just push my question off to the side. Easiest checkin ever! We flew in pretty late and didn't want to wake anyone up, we went to our room on our own. Holly was very accommodating with our checkout time since we had a late flight she moved the time for us. We had the most amazing time! We are definitely going to come back and stay with Holly!