My wife and I stayed here for two weeks while transitioning to Vancouver. Overall, the unit is in a great location and comfortable. Because the unit is managed by a company, I had high expectations for the customer experience but was let down. Everybody we interacted with at Plan A was very nice but, because multiple people appear to cover their client relationships, the messaging was often inconsistent, duplicative or confusing. Any concerns or questions raised over the weekend were also not responded to until the next Monday. They keys for check in were located at a locker in a 711 several blocks from the building (but right across the street from Plan A’s corporate office) which made check in very annoying- especially after a long flight.
Ultimately this would be a fine place to use as a hub to explore the city and if you are pretty easy going, but Plan A is not going to provide some of the personalized support you’d typically get from other hosts and lacks any sort of charm in that regard. All of the kitchenware and furniture was clearly purchased on the cheap and the general vibe is a long stay cheap motel. Given the choice, I wouldn’t book with them again, but choices are limited in Vancouver and, for other people that just need a place to crash, it’s definitely centrally located.