Cam and his wife Caylee were the worst host I have ever experienced. I don’t recommend this place to anyone.
As a guest, you would hope your host will be helpful when you encounter problems or at least offer words of support, but Cam and Caylee rubbed it on my face and made it clear that since they have pocketed my money, they don’t really care.
First, this was my first international travel since the COVID pandemic started. I was to travel on a Sunday but realized last minute that the Covid test I took was the wrong one. I took the correct test but the result will be out on Tuesday, two days after my originally planned travel date.
I informed Cam of my predicament and his response was to blame me for it.
Secondly, the weekend before I planned and left for this trip, I checked and learned one can travel to Canada (with proof of vaccination and Covid test results), but when I got to the Port of entry (with my visa, proof of Covid vaccination and test result), even with my visa, I was denied entry into Canada because they said “at this time, we are allowing only citizens, permanent residents and essential travels.”
I contacted Cam and informed him of the latest development and my inability to make this trip. Cam and Caylee his wife were nothing more than cruel in their responses. Again, they blamed me and rubbed it on my face, and decided not refund me.
Just like Cam and Caylee, I am also an Airbnb host, and I will never treat anyone the way Cam and Caylee treated me. It was in humane. They are the worst.
Read below my conversation with Cam/Caylee and judge for yourself.
September 24, 2021
“Hello Cam,
My original plan has changed due Covid related circumstance beyond my control. I live in the US and part of the requirements to enter Canada is to get tested for Covid-19 within 72hrs of my travel date.
I just realized today that the Rapid Antigen Covid test I did will not be accepted at the border. They will accept only a PCR Covid test. The result of my PCR Covid test will not be out until Tuesday. I was going to travel on Sunday but that’s is no longer possible
I still want to spend the same number of days in Canada. If possible, Please could you alter my reservation, Tuesday, Sept 28 - Sunday Oct 3. I still want to stay at your place the whole time I’m in Canada. Thank you”
September 25, 2021 Cam responded:
“Hi Anthony, Unfortunately my unit is booked so I won’t be able to accommodate you. Since it is last minute I can’t offer you a refund. I am sorry”
September 25, 2021:
“Cam, I would have been there on Sunday, the Canadian immigration Services will not admit me into Canada on Sunday because of Covid.
I understand that your unit is booked but won’t you at least refund me for a couple days due to this circumstance?
I’m host Airbnb too and make accommodations for guests in circumstances like this. It will be a big help to me if you can refund me just for two days.”
Sep. 26, 2021, Cam responded through his wife Caylee:
“Hi Anthony, we understand your position and I hope you can understand ours. We will not be able to fill the room at the last minute and it will become our loss. This is unfair because the requirements to enter Vancouver have not changed. Had you looked at the entry requirements you would have seen that only a PCR test was acceptable. We would have been happy to refund you had the change happened at the last minute and it was out of your control and in this circumstance the information was available to you and we should not be in the loss position due to the fact that you could have prevented the situation by referring to the government site.
I do apologize but we can not issue a refund.”
Sep. 28, 2021, I updated Cam/Caylee again:
“Hello Cam and Caylee,
I just wanted you to know that I was just denied entry into Canada, reason being that I am not a permanent resident of either US or Canada and also not an essential worker. I just drove back home to the US. I’m beyond disappointed but there is nothing I can do now. I wondering if you could refund me.
Meanwhile, in response to your last message, I’m not an anti-vaxxer. I was vaccinated as soon as the vaccine became available, I wear N95 mask at all times and I have worked very hard to get many people vaccinated. I never wanted to travel anywhere until the end of the pandemic, and my trip to Canada was planned to be by land with my car (which I think is the safest). I take the pandemic very seriously. To dump blames on your guest in a circumstance where you could have helped or at least offered some support, is not the best response or approach. To kick someone who is already down just because of money, is not the best of humanity.
Sep. 29, 2021 Cam through his wife Caylee was obviously excited that I couldn’t make it and responded:
“Hello Anthony. I am very sorry to hear about your difficulties travelling, only the rules of entry to Canada have been very clearly laid out for a long time. There was a lot of flexibility in the first year of the pandemic and now even airlines say to make sure you check entry requirements as they will no longer refund your trip. This is not about helping someone who is down it is about one of us taking a loss. We offered our accommodation with a clear refund policy and it is out of our control if you do not have your proper travel documentation