Our hosts contacted us and welcomed us shortly after we booked our stay on airbnb and then 1 week before our arrival date. They gave us all the necessary directions to get to their suite and provided further contact information in case we needed to contact them at any time. The suite was clean and cheerful and so close to Commercial Drive -a great place to stay while in Vancouver. We had everything we needed. Divina and Viv were a very nice and welcoming family! Thank you!