I only met Paolo briefly when he let me in. He was very nice and Natasha was very quick to respond to messages if I did need to communicate. Their place is lovely in a wonderful neighborhood. It's a great location for people interested in a more neighborhood experience (Main Street), but even getting around to other places in Vancouver was easy on the bus & trains. The suite is extremely private and was nice for relaxing -- and sleeping, it is quite dark since it's in the lower level.