It took over an hour to get into Elvan's rental. The whole experience was almost surreal and funny because it was so unprecedented. The front door lock just flat out was broken. The back door look took quite awhile to get in to as well (both needing help from a friend of Elvan's) and the communication was challenged by a language barrier. They were both EXTREMELY nice, however, so we couldn't get too frustrated. The automated fireplace wouldn't start up either, so she tried, but in the end, neither worked. We had to walk around back to get in to the place and had just one key. An enormous place with the strangest lighting system EVER, so if you turn off one upstairs, they go off downstairs! No manuals could be found for anything, so we couldn't learn the system. The kitchen was super erratically stocked, so cooking was tough. The master bedroom has a REALLY hard mattress, but the others are nice with tons of clean, nice towels. Crazy stay.