My friend and I had a unbelievably terrible experience from Ms. Robert's townhome and feel the need to share our experiences with others in order to prevent them from ruining their vacation/holidays. Hope this will help.

From the photos, Liliana's townhome did look great, with matching colors and deco. The problems with the townhome were beyond one can see from photos. Poor, unprofessional customer service as well as low quality hardware and hygiene just can not be compensated with matching colored interior.

1. The 2 beds are actually very low quality futons on top of Ikea box springs. After just two night s of sleeping there our back are sore beyond belief. we spoke to Ms Robert regarding the futons but she insisted they were actual mattresses, and I insisted they are not, but whatever they were, they are definitely low motel/hostel quality! Beware!!

2. On the day of our arrival, I contacted Ms. Robert at 2pm to see if we can check in at earlier, she declined and we met up at 4pm as scheduled. By the time we arrived Ms. Robert informed us the shower control knob is broken by the previous guest AND she has been waiting for the plumber for the past 2 hours. I dont believe her because if she was really waiting for the plumber at the home, she would have let us check in earlier instead of 4pm. We asked when will the plumber arrive and she replied that he will either arrive at night or the following day. We were not pleased as it is difficult to shower with only half the water running from the shower head and the other half at your feet level. Anyway, the night went by, no plumber and no communication from Ms. Robert. The next day noon we tried to contact Ms. Robert and asked if the plumber is coming. No reply at all until 6pm that evening to inform us the plumber is not coming at all!! By the time we check out the home at 12pm, of course the shower is not fixed, I wonder if Ms. Robert would tell the same story to the next guest who checks into her home at 2pm!

3. Bath towels were provided at the home, but one had brownish blood stains on the towel (not fresh blood but old blood). For hygienic reasons, we had to go out and buy new towels to get a peace of mind.

All these trouble for $130USD per night plus $75 cleaning fees. Thanks Ms. Robert, you sure know how to do business!!!