Patrick was super attentive and though we never met him face to face all of the directions and communications were clear. The loft is EXACTLY as it appears in the pictures. We spent Thanksgiving there and made a smorgasbord of non traditional holiday foods from fresh crab and lobster to mushroom risotto to pan fried green beans and brussels and the kitchen held up great. There's more then enough pans and knives that work with you not against you. After 9 days of travel the washer and dryer came in handy and there's extra bed linens and towels to your hearts content. The view is amazing. As mentioned in previous reviews the train can be loud at night but not so much that it ruined anything. We completely enjoyed our stay!!! Its located near many restaurants, cafes, bars etc. We walked everywhere even though we had a car. Highly recommend this loft if you're going to be in East Vancouver.