Klay was quick and easy to communicate with from the beginning. He sent detailed instructions that made check in and check out a breeze as well as parking. The location is amazing. You can easily walk to most place. We went to a Canucks game, which is literally steps away. The place is decorated tastefully and everything you need is there. There was tea and coffee there for us. We brought our own because we weren't sure. We bought bagels at Granville market and they had a toaster we could use. The full oven helped for leftover pizza as well. They even had honey for my tea when I lost my voice the morning after the Canucks game. There are two bathrooms that share a shower. There are two entrances to the shower, which is odd, but we were all family so it was actually really convenient. The second bedroom bed mattress wasn't the comfiest and the mattress pad had a pretty significant dip in the center so you sort of fell into the middle throughout the night. If you're a cuddler or alone in that bed it wouldn't be an issue, but we like our sides. It wasn't a game changer at all and everything was wonderful but thought I would mention it. The apartment is gorgeous and the views are unmatched. I would definitely stay here again if we returned to Vancouver!