I had six guests over from oversea and needed a place for them to stay.. Robert reponds he answer within an hour, answered the questions clearly and promptly. The guests were very happy with their stay. The words to discribe the place: clean, big, new,quiet yet very convinient location. As a local, I love commercial street: lots of restaurants, multi cultural street with easy access for the skytrain and the bus. I would strongly recommend to book. You wouldn't get this much value in Vancouver.