I was very disappointed in my experience at Robin's air bnb. The place was tidy and check in was simple but her understanding and consideration was extremely lacking. I was pregnant when I stayed at Robin's with my husband. I was grateful that she allowed us early check in. I ended up going into early labour after about an hour of spending time in the suite. We left for the hospital not long after that, I ended up having my baby that night. The following morning we contacted Robin asking for a refund under "extenuating circumstances" assuming that a woman going into labour unexpectedly would be covered under this and according to air bnb she declined our refund
according to "cleanliness issues". We left the place spotless, since we had only spent 1 hour there. The following morning my husband went to suite to get our remaining belongings. I was only requesting a refund for the one night (we had reserved 2 and of course happily paid for the first). The communication I received from Robin after telling her of my labour was careless and when I tried to understand how she could deny a refund, she has only ignored my messages. As someone who has used air bnb primarily for travelling and have stayed with wonderful hosts over the years, I am extremely disappointed in this circumstance.