On checking in there was a really dirty bathroom - soapy floor in the shower and hair everywhere.
There was zero heating - after being sick recently with the flu and moving over from Australia to the Canadian winter I needed a heater over night. I decided to leave and communicated with Louis that it was too cold to stay - he was unable to turn up the heating with minus 7 degrees outside. Louis communicated that he would give me a full refund and never did.
Avoid staying here at ALL costs and live a happier life! What an awful awful experience.