The place was not ready/cleaned for us, we had to cancel and find a new place to stay. Ricardo was sincerely apologetic but was out of town and unable to remedy the situation. To recount the experience; he was kind enough to let us drop our bags early (12pm) and warned us that the place would not be cleaned yet, we took the keys and left the apartment unlocked for the cleaner. We returned after the check-in time (4pm) and the place was still not cleaned, the door was still unlocked. Towels were in the shower, bed not changed, mess on the floor. We explained this to Ricardo and he found that the cleaner was not able to enter the building for unknown reasons. We did not have time to wait so we found a nearby hotel. We received a refund but it's still a huge inconvenience to deal with that on the fly, especially when travelling and a tight schedule. A final review of the place itself: no air conditioning and quite run-down; for that cost we were expecting much more. We paid 35% more for our stay at a 4 star hotel in Coal Harbor.