We had an excellent stay at Kieran's loft in downtown Vancouver. Kieran was not around during our reservation, and so she made sure to make arrangements for us to get the keys. We didn't have to email Kieran during our stay with questions, which means that everything went smooth. But when I did email her asking questions about the place before we reached, she was responsive.

About the unit: The unit is a stylish place with modern appliances and has all the essentials and more. It has great views of the city (although not of the water), and is walking distance to many places. Vancouver is a great city, and if you are planning to visit, I would recommend this unit.