I will start off by saying that this is a very beautiful apartment!
To be truthful, the first night that we stayed at this home we were pretty disappointed by the surrounding area. It's such a close walk to downtown but seemed more unsafe than we thought it would be. We read their little apartment information book when we got there that did a great job telling us which roads to avoid and told about the drug use/sex trafficking/homelessness of the area. The actual neighborhood did feel very safe but still had lots of people smoking marijuana in the park.
We did not have a car when we were there so we felt like we were stuck in the middle of nowhere but then we found out a place called Commercial Drive which was such a fun street with many artisan shops and great restaurants. We biked there and back with the bikes they had at the apartment.
The next day we found an alternate route to walk to downtown which didn't feel nearly as unsafe. We just went south of the run down Chinatown. Once we made it there we walked to Gastown which was such a neat area!
As for the apartment itself, my wife and I would say once again that it was great! They provided all we could have asked for. It looked exactly like the pictures!
We never officially got to meet the hosts because they use a lockbox system but we believe if we would have needed something they would have helped us right away.
All in all, this is an amazing spot to stay if you have a car with you. Great distance from downtown and Commercial Dr. We would definitely recommend anyone as long as they really do understand the degree of poverty in the surrounding areas!