Stephanie and Dean are the ideal hosts who provided an amazing customer service experience in an unfortunate situation. We had the calamitous luck of experiencing no hot water during our stay due to building maintenance issues, outside of our hosts' control. As soon as I informed them of this issue early in the morning, they immediately contacted building management to try and fix the problem, while keeping me updated regularly throughout the day. In a problem that has been occurring for 2 weeks, Stephanie and Dean managed to get a technician out the same day to try and fix it. To our dismay, the problem was not an easy fix and we had to cancel/shorten our stay.
Stephanie was very receptive to helping us get what we wanted in terms of a refund (I asked for partial refund). When AirBnB was giving me a hard time with this (they had horrid customer service and kept transferring me between departments) - Stephanie offered me a FULL refund despite staying there for 3/7 nights already because she wanted us to make the best of our situation and enjoy our vacation sooner with less headaches from AirBnB customer support.
Our hosts were extremely responsive, empathetic, and helpful. Stephanie advocated for us relentlessly, essentially doing AirBnB's job for them.
Other than this hiccup, the condo would be rated a 10/10. The location is central/safe. There is lots of activities (ie seawall/beach) and food options within walking distance. The check-in was simple/straightforward and the condo itself was very comfortable (especially the mattress/pillows!). If you love any exercise/weightlifting like me, the gym was fully equipped - squat rack and all!
Overall I would rate the stay 8/10 (would be 10/10 if it was not for the hot water problem).