I didn't have a great start to my airbnb experience. When I checked in the unit was not ready. Robert mentioned it was because the last tenant smoked and he was worried,which I could appreciate. I arrived at 4PM and the unit was not ready for me. He still had to make the bed and wash towels. He said he would be back in a few minutes and 2 hours went by, the unit was finally ready until 830PM. It was a cold that week in Vancouver and since the windows were open all afternoon it was freezing. The heating for the unit would take hours to warm it up so Robert brought me a space heater, which was nice. The next day I had to work and by 9am the power went out and I texted Robert. His response was it's a scheduled power outage and I couldn't understand why he didn't advise me so I could have booked alternative accommodations or a coworking space for the day. There was quite a bit of back and forth through text and then he finally turned on the generator an hour later. By 2pm he provided me with a power cord so I could charge my devices. My biggest frustration was the lack of communication prior to all these things happening, the lack of urgency and how everything getting fixed was so reactive. I booked this place because of all the great reviews and maybe I was a one off, but it still sucks to have this type of experience. The unit is clean and in a great neighbourhood.