We were asked to give a 5 star review but felt only 4 stars was appropriate. Here is the break down.
The condo is in a great location. It looks right over Rogers Arena. We had a hockey game and a concert to attend the 4 nights we were there. Steve allowed us to have a private chef come to the condo to cook for us and also allowed us to have 2 other guests come to the condo before we headed to a concert. There are great restaurants and bars in the neighbourhood. Stay away from the Cambie and head over to Kleeve! The location is on the edge of a good neighbourhood so you do see some less fortunate individuals but they are harmless. As mentioned in the listing, you are steps away from the train and bus transportation. Uber rides to get to english bay go for around $16. Awesome location!
The bedding was super comfortable which included the mattresses. The condo shows well and is pretty exact to the photos. It is spacious, bright, and airy. It has a good feel to it.
The bathroom situation is odd. It is more of a 1.5 bath vs 2 bath. The 1 shower separates the two toilets. I wish we would have known this as there were 5 of us staying here and if you like privacy while you're doing your business, you won't have it. I recommend the host to take a photo of the bathroom at the back the master bath to show that the shower is separating both spaces.
The cleanliness needs a bit of work. I felt that the floors were not super clean. They need a good washing each changeover. There were a lot of dust on light-fixtures and door jams. The bedding and mattresses were super comfortable and that was a big plus for us.
I had asked to check in early which and was told the cleaners were still cleaning. Steve had said he would let me know when they left. He did not communicate with me when they left and I tried to buzz in 5 minutes early and he did not answer the call. I then buzzed in at 4pm in which he opened the lobby door for us to enter. Once we were at the condo door the door was locked. I messaged Steve again and it took a couple of minutes for the door to open. This was all very unsettling for the 5 of us. I couldn't quite understand how a condo would take 4 hours to clean from top to bottom and yet it still was not to our satisfaction. And then he didn't follow through with letting me know the cleaner had left. I felt it was a bit in poor taste.
When we were all checked in and settled someone entered the condo without knocking. They opened the door to drop off supplies which had us all feel uneasy along with a camera set up pointing at the front door. I messaged Steve the camera about he let us unplug it. I would recommend to Steve to keep his guests in the loop if someone is dropping off supplies and such.
We needed a late checkout at as our flight was leaving at 10pm which we were not able to have but Steve said he could arrange for our bags to be kept at the Realtors office on the main floor. When I reached out to Steve about organizing that he did not get back to me. His communication went from very responsive to limited response after we checked in.
We had a great stay at the condo and would stay here again. Improvements are always on going. So as I have mentioned a few negatives I still scored the stay at 4 stars. There was just a few things as you read here that made it hard for me to give the place a 5 star review.