The place is an excellent location (steps from Kits beach and a beautiful walking path, right by transit and major grocery stores, restaurants and shops). Karen is very quick to reply and be in communication. Check-in and out was simple and straightforward, and we were able to get into the place a few hours early which was a great help. There were fresh flowers when we arrived which was lovely. However, overall we were disappointed with our stay. The apartment doesn't get as much natural light as the photos may suggest and generally has a dusty smell (it is an older building). The bathroom did not appear to be cleaned (toilet seat, floor) and we needed to purchase draino for the shower within the first week. The shower head is in an awkward position (facing to the wall) and with low water pressure. In addition to the bathroom, the mattress has a large body-sized indent on one side and one of the two kitchen chairs was broken (the seat was sunken in).