My husband and I were arriving from an Alaskan cruise and had to disembark @ 9:30am. Although check in was not before 3pm, Sandy was able to get us - and our 4 large suitcases - in when we got to the building around noon. (Thanks a lot Sandy, for allowing us an early check in!). In my opinion, Sandy was the perfect host: kind, attentive, called when we arrived and before we left and made herself available in case we needed anything. Could not ask for more! The apartment is in a very nice & new building, with modern FOB access to external doors and elevators. It is exactly what you see in the pictures: well decorated, all new appliances and the kitchen had everything we needed during our 5-night stay, including the classiest wine glasses we've ever seen in a rental. There are quite a few brochures and maps of Vancouver and surroundings in the apartment, which was great because it helped us plan our days in town. And because we found it very helpful to have them there, we left some new/updated brochures for coming guests. WiFi was fast and worked perfectly during the whole time (we had 4 different devices connected). We found the place spotless clean, with soft towels in the bathroom and good quality sheets and pillows (again, the best among all the places we have rented in the last couple of years). I think the apartment is perfectly sized for a couple or 3 adults, max. Location is fantastic, just a few steps from Robson St: walking distance to banks (money exchange), supermarkets, pizza place, good restaurants, and there is even a Starbucks on the corner, if I am not mistaken.