Our family of 5 with toddlers walked into this apartment and were surprised to see trash and food left from the previous tenant along with bed sheets not even on the beds; toiletries were part of the amenities as promised but there was nothing there. The bathrooms had hair all over in the showers/tubs and on the ground. Sam promised to get this rectified by having the maid come to clean but after several promises, he never came through. What made this experience even worse was that he gave us 10 mins notice that he was going to have a showing and maintenance done at 11am and we had to leave for an hour. This is not proper etiquette. After complaining of constant issues, he had enough and kicked us out of the apartment and refused to give us a refund; we had to find a hotel nearby and ended up reaching out to Airbnb and received the refund at the end of the day. We would've had no issues had he came through with the cleaning the day after we checked in. STAY AWAY FROM THIS LISTING!