The house feels a little cramped and we had to move around a lot of the decor to make sure our kids didn’t knock them over. One of the rooms has a bed but the door barely opens so literally nothing else can fit in it - can’t imagine a suitcase or anything else being in this 3rd bedroom. The space in general feels very cramped. Maybe 1-2 rooms should just have a full sized bed or something smaller.
The main thing is that the parking garage which the host had the paid parking decal for us to use was VERY unsafe. Our minivan got broken into and the back windshield was broken and they stole some bags, belongings and cash from inside the car. The host wasn’t helpful when this happened and just said she was surprised because it’s supposed to have an attendant and a gate that closes. Both of those things were not true when we went there at 8pm at night and also not the case at 8am in the morning when we found our car broken into. The parking garage was wide open easily accessible and no attendant came to acknowledge anything or help us. It would’ve been safer to park on the street. Kinda of irresponsible for the host to have us park there and also to not be very helpful. She said she’d report it to the police but didn’t ask about any of our personal info to actually file the report (license plate number) - sort of an empty offer.
Other than that - There were a lot of detailed instructions that seemed over complicated and lots of hoops to go through in checking in and get to the house and garage. The manual had all these embedded images and videos - basically you needed to study up for 30mins ahead of time to actually have a smooth check in. And then throughout the stay she had a lot of automated messages that seemed like she was trying to be communicative and helpful but they were clearly just automated. When I told her that my car was broken into the first message I got in response was “hope your enjoying your stay there’s a great breakfast place nearby let me know if you have questions”. That’s not helpful and when I sent my message again to say my car got broken into where should we park tonight after we spend $1000 repairing the back windshield? She just said she’s surprised it happened. And that I could park at the trump hotel if I wanted or on the street. Ultimately we parked at a different parking garage for like $85 a night nearby.
Other than t he parking the house was fine. Kind of annoying to have to always go through the back gate up these two flight of stairs outside and enter in through the patio/screen door. We weren’t allowed access through the front door. So even though it says entry through “ground floor” you’re essentially going up a 2-story walk up. We had a giant double stroller that we had to carry up and down those stairs multiple times a day. And luggage, mattresses, etc groceries all up and down those stairs. There appeared to be a courtyard but we weren’t allowed in through it. Also something up at the rooftop but they blocked it off I think. Wasn’t clear on whether we could go up.
I will say the location is unbeatable. We walked everywhere got food along Robson st and walked to Stanley park and Granville island. There are playgrounds nearby for our kids to play at. I really like this location and we loved just exploring the city. Didn’t stay much around the house other than sleeping there.