She made us feel super welcomed. Her checkin and checkout procedure is very simple and easy. Her unit was very clean and tidy and accurate to the description. The unit didn't feel like a basement at all. It was really cozy, comfy and complete! Leila and her family are very kind and friendly. They lent us umbrellas and even helped us fix the cable tv that wasn't working. They also reply emails right away and easy to communicate with. We recommend this unit to anyone who's with family as it is totally worth it.