It took about an hour to complete the check in process with a bit of difficulty getting to the apartment and having to go up and down multiple times to get in and park our vehicle. Also, the agent responded to texts but when difficulties continued, he didn't answer his phone and his voicemail was full. We finally got in but it was a very frustrating process. Also, somebody (probably the cleaning person) was still in the apartment when we arrived. Check out was not quite as bad but multiple trips up and down the elevator was needed. The stay itself was great, great location and views. One thing that is mentioned in the description is that the shower is shared between two bathrooms but they don't really say that there is no door or wall between the two bathrooms. It is functionally one big bathroom so make sure you are close with your roomates or be ready to schedule usage between 6 people.