Cam greeted us in the lobby and then gave a thorough tour of the room and offered good advice for staying in downtown Vancouver. The location is great (less than 10 minutes to the Convention Center). The bed was very comfortable. My wife and I had a few good meals at the restaurant around the corner. My wife also enjoyed the quality of the shampoo,conditioner, and body wash which is a nice surprise because normally the ones provided in a hotel are not the best quality. We would not hesitate to book from Cam again in the future.