We stayed in a studio which was much larger than expected which was a nice surprise. The space was well laid out and had a balcony which was great to get some fresh air. We chose this hotel because of hot tub access which was super easy, just sign in at the board at the pool deck. We were offered a late check out then the morning of a receptionist called to say check out was at 10. We said we had arranged a late check out and she asked us to check out as soon as possible as guests were checking in. This was at 11am when we were checking out at 12, with check in being at 4pm... just strange. This same receptionist was also cold and rude at check out when settling my bill, I said I was offered a special rate which she said was impossible. I explained my situation and again she shut me down saying that is impossible. I said I can show you the email and before I could finish she cut me off saying “yes you can show me the email because that is impossible.” I showed her the email and magically she noticed the note on my file. Kind of an abrupt end to an otherwise lovely stay at level.