Though we were forced to cancel our reservation due to complete road closures from the Interior to Vancouver, we would award Five stars to the exemplary customer service response from both Airbnb and our Super Host Michael of Innovation in Kitsilano, Vancouver. We were grateful and quite frankly surprised when an immediate full refund was issued for a 3 night reservation in Vancouver. As I am not familiar with the Airbnb process for registration I had numerous initial questions to which Michael responded in a patient and timely manner. In order to cycle through the review process I had to assign a star to each category. Based on Michael's performance so far I had no problem assuming his accommodation would match his customer service. We are looking forward to re-booking when roads are open and travel is safe. Thank you, Michael!