On one hand, the apartment was as described. It's in a good location and is quite spacious. Some of the paint and finishes are showing their age.
Unfortunately, after requesting (not Instant Book), Susan confirmed the reservation for me (which I assume involves checking dates). She even extended it after I requested 3 additional nights. I checked in at 3pm and was 30 minutes into a work call when the parents of the owners of the condo showed up in a confused state. They had apparently planned to stay at the apartment through the week and weekend. It had been double booked -- not sure where the mix-up was.
I was kicked out and had to scramble to find a new place. To Susan's credit, she tried to help, but there were limited units available and I ended up booking with someone else. I recognize this may be a rare mistake, but the whole ordeal was a huge frustration that required a lot of re-planning.