Carmen was super helpful and she always replied very quick.
All the information about the area are accurate and although we were shocked and very sad about the homeless people in Vancouver in general, we were getting used to it pretty quick. Also really no one was bottering us at all not even a bad look. You can sort of using another street to get to the apartment which wasn't a detour at all and quieter to walk.
The apartment isn't super huge but cosy and there is all you need and the interior was just super nice. We enjoyed Vancouver, there are a lot of things to do, like parks etc. and the best street for shopping (even very commercial) was Robson Street but Gastown was also nice for shopping.
The place was also very close to city centre and Gastown if you don't mind walking for a few minutes you can go there on foot.