Communications and checking in was very easy. They have a lot of board games there that we enjoyed playing with. Really great price compared to other places in Vancouver. The single mattress was just okay, you could feel the springs whenever you shift. The owners live upstairs but they did not say anything to us about noise, not that we were super noisy or anything, so don’t worry about the fact that they live upstairs. The road the house is on has parked cars on both sides of the road so driving there was a little nerve wracking, it felt pretty squishy but it’s not the worst thing in the world. All in all a good experience!