Maddy was awesome! She was welcoming & so understanding as our flight was late. She had our beds ready. She has a variety of helpful tips/maps for navigating the city. Banana bread, water & milk at the ready. The space is cozy & very cute, clean & comfortable. The only thing I could have asked for was another mirror in the living room as the bathroom is very tiny so when two girls are getting ready....well yeah know. But we were absolutely thrilled with our stay & have already recommended it to our friends.