We've stayed at a lot of Airbnb's and are happy to be flexible on what to expect, but we gave this place a lower rating because communications were bad or misleading. We were told by Toma that she would meet us there and so we waited for 40 minutes at the front door (we were afraid to leave in case we missed her) before we went across the street to Starbucks and used their wi-fi to discover that Toma had sent last-minute instructions on how to get in. Also, Toma was unable to tell us how to leave the keys in the unit and still be able to get out of the building. You need a fob to get out of the front door and a remote control to get out of the garage, so we thought we would need to wait at the front door until someone else came along to let us out. Hint to future travelers - there is a door to the garbage from the ground floor, near the elevator. Once in the garage there is a regular size door next to the big gate for cars, and you can leave that way without a key.