The apt was located in an excellent location - easy walking to all the great things that Vancouver has to offer. The key pick up and drop off was super easy and very well explained. The apt was tidy and communication great. I ranked this at 4 stars only because there are a few things that could make the place more cozy and easier to live in - there were no towels racks or hooks anywhere which made "living" in the apt for anything longer than a couple of nights, tricky. I would suggest that a few more items in the kitchen are needed too in order for ppl to actually make use of the kitchen - ie addition of serving bowls and trays etc. All in all it was good, but not exceptional - but a few more things in the place to make it more homey could move this to 5 stars.