You must understand clearly before placing your reservation online, otherwise you will be very passive. I booked an entire house want to be safe and relax, but there’s a basement that someone living there, I didn’t know when I booked. The day before I checked in, I missed reading the host’s message said someone living in basement . It’s too late to told me. After I checked in, We were all shocked hearing a voice from basement. The most disappointing thing is that the Airbnb ignores customer demands. This’s the worst experience with Airbnb, decisively delete the account.