Had a problem with using secured-parking lot. The key was not given in the first place, needed to ask him and he replied that we didn't ask separately, so that he didn't expect us to need it. I think it should have been given when we checked-in because it was clearly stated that secure parking is included. We had to talk to his brother, get the key from his neighbour, was told to just street park because that key did not work, and we insisted on using the key so we had to wait for this brother to fix it. Laurence and his brother were not very responsive. Did not pick up the phone and was not proactive in fixing the problem. The closet was full of someone else's clothes, there was two hangers left for us. The bed sheets smelled really bad. Also, there was no shampoo.
The location was great, very close to downtown. The terrace was pretty and nice. The neighbours were all quiet.