We actually were not able to stay at the apartment in this listing because of a pipe burst issue on the day we were supposed to check in. However, I can vouch for Mauricio providing great customer service.
Mauricio was in touch with us about an hour before our check-in in order to discuss the issue over the phone, during which he offered to either provide a full refund or transfer us to a different unit that he managed. We chose to transfer to a different unit because it was late at night and it would be difficult to find last-minute accommodations. The new unit was very comfortable and clean, but we decided the next morning that it was not a good fit for us, so we called Mauricio again and he was able to promptly offer us a full refund again through Airbnb. We were given ample time to check out at our convenience that afternoon in order to connect smoothly to our new reservation elsewhere. Overall, we had a good experience with Mauricio's service and would recommend to future guests.