Mila was very personable and accommodating. She was also not obtrusive but helpful in showing us where the laundry and extra towels were located. We especially liked the modern decor, IKEA kitchenware and bedding. The kitchen was well equipped with microwave, coffee-maker, whistling tea kettle, toaster. There was coffee, tea, hot chocolate, sugar and a few other food items in the cupboard and fridge. The mattresses and pillows were very comfortable -- 4 pillows per bed! It was quiet. There were lots of towels and washcloths, and more if you needed them. Beautiful, well-kept gardens and walkways. The only minus was the small TV.