I rented this airbnb for my family (my mother and my little brother) during their travels here in Canada.
Lilly was very quick and responsive to all manners of inquiries. There was an instance where my family were locked out of the house and could not understand the directions to enter inside. Lilly was quick to help in the middle of the night and was patient. In another instance, the toilet got clogged from another renter and Lilly was very quick and efficient in resolving the issue for my family.
My family did not use any of the shared spaces in the building, solely using the room to sleep in - and as such it suited their needs perfectly. My mother wanted to note that she felt that the space she occupied had thinner walls than other places. She noted that she had to make business calls every night - however, the calls could be heard and she mentioned that she was requested to tone down her voice a few times. However, she also noted that she heard other renters talking loudly and playing music. The basement suite she was placed in may not have been the best for noise control as a minor detail.
However, other than this the host was accommodating, quick, kind and communicative. The price is fairer than other places you will see.