Jenny was fantastic at communicating throughout our stay. Very easy check in too. The room is spacious and comfortable with loads of storage space for clothes and bags. Lovely to have the private bathroom and access to the shared kitchen and amenities. Location is a huge bonus for staying here too, minutes to Nanaimo Station with sky trains to downtown and also busses to main street and out West. Great options, particularly for longer stays like ours if you need a good base.