Gail was great - our flight arrived around 9am and she was very accommodating in allowing us to drop our bags off early in the day prior to official check in so that we did not have to walk around with them all day or find another storage solution. Place was cozy but fit our needs perfectly. The walk to the Canada line is more like 15 minutes than 10, but the area it's in is really pretty and made the walk easy. Very close to multiple parks which we relaxed at during our final day in Vancouver.