Max was terrific, booked the apartment at very short notice, was having a few issues with the Airbnb confirming the booking which was a bit concerning as I was going to be out of internet range, he reassured me the apartment would be available, ok to go away & it would be available when we returned to Vancouver. He was available, he (also) gave a friends contact details in case we may have had any issue while he was going to be out of range.