Donna and her husband were away for the first half of my stay but kindly provided contact details for her mother if I had any problems or questions. I didn't actually meet Donna but she was sure to contact me on their return to ensure my stay was going well. Two sky train stations within 10 minute walk and a bus stop less than 5 minutes away. This is a basement suite so it can be cold at times however you are provided with a portable heater in the bedroom that does a good job of heating the room. Clean and tidy as described.