The process for booking, check-in and check-out were really smooth with this place. Host messaging was really responsive. The location was AMAZING - it's really smack in the middle of downtown, and it felt like everything was an accessible walk away. I did find the space to be a bit tighter than expected for my family of 4, and the WiFi to be a bit spotty. All-in-all though, a great place to stay for a short vacation in Vancouver.