Boogers in the master bedroom & bathroom walls and dirty throughout the entire unit for over $1k per night! The unit definitely doesn't reflect the amount we paid and the description/photos on the listings. The property is a lot older than the photos and in poor condition. It is not well kept or cleaned on a regular basis. We were very disappointed with our experience with this Airbnb before we could even check-in and long after checking out.
The cleaner was still at the unit well after check-in time but we waited outside for over a half an hour because we wanted to give her time to properly to clean the unit. We discovered all the cleanliness issues throughout our 2 night stay. We reached out the host about the cleanness issue after our trip but was told it was too late for them to do anything. Somehow the responsibilities got shifted back to us for not reaching out sooner. The unit should have been cleaned and sanitized before our arrival and reflect the description and photos of the listing! We never stayed at an Airbnb like this and were in shock. Also, we didn't know there was a time limitation to file a complaint to get proper customer service. We were traveling with children and seniors and had a very packed schedule. In addition, the host didn't respond when we asked for an extra sheet so I didn't feel compelled to make a huge list of complaints and demands during our stay. But here it is -
- The kitchen was very dusty and we cannot find a single pot that was useable. You don't want touch anything in there.
- The leather couch was peeling off and shedding all over the place and stuck to our clothes.
- We wore slippers in the shower because of the mildew stains.
- Toilet seats that slide off the toilets when you sit down.
- Again, boogers in the master bedroom & bath walls.
- Brown stains on one of the other bedrooms the wall.