Sharlene’s place was situated in a very convenient location. Unfortunately, the AC in the condo was not functional upon our arrival. After multiple attempts to lower the temperature, we had reached out to the host at 5pm, an hour after check in. She was initially quick to respond however, her quick responses did not lead to any actionable solutions. At first she said she’s checking with her maintenance team but never came back with any solutions. There’s a furnace filter issue in this building and it was a known issue posted in the lobby of the building. We mentioned this to the host however, this fell on deaf ears.
When we returned around 10pm after dinner, the temperature inside the condo was still 27 degrees. One last ditch effort to contact the host who again was not helpful and only said her maintenance team was not available after 4pm which she failed to mention to us when we called at 5pm, she just kept telling us she was checking. The call was disconnected and she never answered her phone again when we tried to call after.
Ended up having to reach out to Airbnb support to get some help as it was right during a heatwave and the host did not seem to care about the well being of her guests.
Absolute nightmare to deal with, very unprofessional. She did not even provide check out instructions after Airbnb support helped us cancel the reservation. Completely ghosted our call and did not even call back.
Would never recommend anyone deal with this host ever again.