Soroush was great to deal with and was very responsive to all my messages. The apartment is in a very convenient location and has awesome views from the living room. Unfortunately, it was like an oven when we arrived due to sun on all windows and the blinds had been left open adding to the greenhouse effect (keeping them closed on sunny days might help). We were able to get two of the three portable a/c units working but have to open windows for the vents, and had to keep other bedroom window open, which meant more noise from outside. The Canada Line runs until midnight or so and starts up again around 5am and is very loud. The place was still rather warm and the extra noise due to having to keep windows open made things not as comfortable as we hoped. Also, towels & bedding could do with replacing (some were stained) and having extra towels on hand would be nice, especially as we used the pool & sauna. Good check-in directions were given but the parking spot itself was difficult to find and garage not the easiest to navigate but we managed. It's very secure and great to have parking in central Vancouver. The space works well apart from issues stated above, and the location, pool, gym & sauna are awesome. Kitchen well equipped and great Nespresso coffee provided.