The check-in and check-out process was very easy and quick. The apartment was really well maintained. You can tell that no one lives there and that it is primarily rented out for AirBnB users. Had more of a hotel feel because of that. Amenities are somewhat limited, as they only give you what you need in terms of blankets and linens. Make sure to let Samantha know if you are planning on using the sofa bed. Samantha was able to accommodate the requests that we had in a very quick turnaround. The building is in a great location. Perfect spot for anyone visiting downtown Vancouver.