We feel so lucky to find Tom & Sarah’s suite, like a true hidden gem! Before we even arrived, the communication via message days prior was amazing. The day we arrived in Vancouver we took the SkyTrain from YVR to their home using the given instructions, which were 100% accurate. There is no Uber or Lyft allowed in Van, so keep that in mind. We got off at 29th, but if you have a lot of rolling luggage it might be better for you to get off at Joyce as the sidewalks are flatter and in better condition. We were given the option to come up and meet the family or go directly to the suite and get settled in. After 12h travel, we went to the suite directly. After getting settled in, Sarah was kind enough to come down and introduce herself and her two boys to us, letting us know if there was anything at all we needed to let her know. They have two young boys, I did not hear them at night and only heard the baby once during the normal hours of the day. I slept very well in the bed, and the linens as well as the pillows were very nice. The kindness and hospitality of this family is unmatched. I was also very pleased with the cleanliness of the suite. Sometimes with basement suites there can be some doubts regarding dust, damp, smell, etc. With this suite, you won’t have to worry about any of that. The suite was cleaner than most of the hotels I’ve stayed in. One of my family things about Tom & Sarah’s are the small touches they add into their home for their guests. If you book, you will be able to experience all of these things, but just as a couple examples: they messaged me the day before arrival and asked if I’d like any milk or cream in the fridge for the coffee/tea/oatmeal that they GIVE you!, the large binder in the living room that has a wealth of information regarding the city and the suite, the guest book, and extra pillows and towels for everyone. There is WiFi for the guests and Netflix on the TV which is in the living room. If you get warm during sleep they even has a small table fan in the bedroom.
I could go on and on, but I’ll just say thank you. Again, a hidden gem that shouldn’t be passed up. We were so pleased and couldn’t think of starting our road trip to Banff any other way. 5* across the board.