Very clean and comfortable place. Recently renovated, so everything is new. We never met Jacen, but he was responsive through messages. Would have been nice to meet in person and get an understanding of the house situation. He has roommates who live upstairs, so we would occasionally run into them in the kitchen or common areas which was totally great but we always felt like we were intruding. I think given it's an airbnb and not a hotel, it would have been nice to meet in person and get a run through of what we can use and what we cannot in the house and who else to expect. Apart from that, the house and kitchen were very well equipped and it was great to have a TV in the room. Great location if you're visiting UBC