Theo is only “friendly” during the initial booking process. Thereafter, everything went downhill. No joke!
The house was only cosmetically nice. There were spiders, spider egg sacs, ants, gnats, and spider webs throughout the house. Windows had gaps allowing insects to enter the home (photos available).
Being new to Airbnb, I was not familiar with ALL the policies and rules. My booking for Theo’s house was truly for 4 people. But due to flight delays, I had my parents stay with us for the FIRST night; and their plans were to stay with our relatives from the get go. There were absolutely no plans for them to stay at Theo’s house for our length of stay. To make a long story short, we were under Theo’s tight surveillance. After spending the first night, I received a call from Airbnb because Theo had reported that I had “violated” the 4 people policy for her home. She had been actively watching us through her surveillance cameras. I explained in details the situation with my parents staying only ONE night to her (via Airbnb correspondences), her husband Eric (via phone conversation), and to Airbnb representative. Not only was she not trusting, she went on to accuse me of trying to “rip off and scam” her and Airbnb. Honestly, money is not issue. But having to deal with Theo and Airbnb for over 4 hours was definitely not my way to start our vacation. Theo continued to be meanspirited and messaged me with sarcastic accusations after we moved to a hotel to avoid her, and more importantly, to avoid more insect bites or bring them home. This small issue could have easily been resolved if only Theo had trust in human kindness. She should not host if she is so stringent with her home! Retrospectively, I’m so glad my husband decided to move us to a true 5 star hotel, away from Theo and her insect infested home!