There was confusion when checking in. When we entered the apartment, we found one available room, but it wasn’t the room in the listing. We booked a master bedroom with private bath, but there was only a small bedroom with no private bath available. Turns out, another guest took the master bedroom, thinking it was theirs, since the check-in instructions didn’t describe which room to take.
Communicating with the host in the Airbnb app, he offered to refund us the difference for that night and move our stuff over to the right room after the other guest checks out. We agreed. Later that day, he tried calling us to explain that he didn’t move our stuff over since we weren’t there. But we were never told we had to be present, nor what time he would be coming. We ended up just staying in the smaller room w/ no private bath for the duration of our trip, with the cost adjusted.
The host let us leave our belongings at the apartment after we checked out until our flight later at night. While that was convenient, we left one small thing behind and tried to call him to be let back into the apartment at about 4-5pm but received no response, so we ended up just leaving it.
If you don’t need a responsive host on the premises, and just want a convenient place to crash, then this is not a bad value. If you want more attention, then this may not be the place for you. Also, I don’t recommend storing your belongings after you check out to pick up later, in case the host is unresponsive and you can’t get back in.