Upon arrival instructions were sent on how to unlock and enter the suite. The entire time howie and Lisa were in contact via email. They are very welcoming and are sure to be protected legally with using airbnb this is a good thing but being in the states with on and off service I did find it a bit too much with the constant emails and email paperwork however I didn't mind it because the place was worth it as well as the privacy. Both were very welcoming and pleased to have us! We will be back!