The owners were very responsive and helpful in accommodating us. The space was clean and there were many amenities on site for us which made our stay convenient, including shampoo/conditioner/soap, nespresso coffee pods, water filter jug, kitchen supplies (Saran wrap…), laundry/dishwasher detergent, etc…
The reasons I gave it four stars:
1. Only one shower - We are a family of six and prefer to have two full bathrooms where we stay. The description said “two full bathrooms….awkwardly connected by a shower”. It was unclear to us that there was only one shower. There is a tub with hand spray in the second bathroom but not very useful if your family isn’t used to that.
2. Location - we were not prepared for the unbelievable amount of homelessness in this area. While the place has a full time attendant at the entry, walking from this location to gastown or other nearby areas did not feel comfortable and hence we would not choose this location again.
3. Sleeping arrangements - best for 5 people unless you have a small child as a sixth. We had three adults and three teenagers. We had to use the couch which isn’t really a sleeper couch and wasn’t comfortable.
But like I said, the owners were cordial and willing to help us where they could so the 4 star review is about the property itself rather than the owners.