My group and I arrived at the unit at the specified time from Toronto at about 2:15am. Not only was the host initially unreachable but after almost an hour of waiting when I was first reached out to it didn’t seem as Alex actually remembered the reservation. For 4 people new to a city, with limited knowledge to be locked out for almost an hour is completely ridiculous.
The unit however was well maintained and taken care of. The customer service and organization was where the problem was.