I’ve been an AirBnb user since 2012, I’ve stayed in dozens of AirBnbs, and I’ve never left a review less than five stars until now. It takes a lot for me to leave an even partially bad review.
Breanna was responsive to our messages and polite but otherwise we had a bad experience with this booking. We were meant to stay at Breanna’s place for 2.5 weeks but ended up cancelling within a few minutes of arriving because the place smelt very strongly of cigarettes. The location is good but I’m afraid the unit itself is a bit more rundown than the photos suggest: a window on the balcony was broken and taped together, a cupboard was broken, the walls were marked, etc.
We ultimately received a refund from Airbnb but not directly from Breanna. Despite the fact that the place clearly had issues and we left within minutes of arriving, Breanna only initially offered us about 15% of what we’d paid as a refund. We were prepared to cover some of her costs but we found her offer unreasonably low and disappointing given the circumstances. Breanna says she helped us get the refund from Airbnb (which was a complex process), and if that’s the case we’re appreciative of it.