I’m giving Jay 4 stars only because of his responsiveness to fix issues, but this is not a 4 star air B n B based on my own experience. The reason why we went with this listing is because there was 15 of us travelling and we needed a location in Vancouver. Among all the listings this was the best price and location. Before booking I had asked a few clarifying questions regarding previous reviews and my own questions. Jay was really good at communicating and answered all my questions . The first issue was before booking Jay mentioned that we could check in early if there were no previous guests staying before . Our flight landed at 9am and 3pm check in was rough . Based on air B n B it showed that there was nobody staying in the house a whole week prior but he claimed that there were guests staying there before we came. We found something to do and we got to the air B n B around 3:40. When we got there , his brother was still in the house (scared me half to death) and there was someone on the front lawn. They left maybe 10 minutes later. His brother was very kind and helpful. As we walked into the house the upstairs was scorching hot and the sinks were still dirty. They claimed the previous guests left the heat on full blast and that it will cool down. It did not. It was a terrible first night. After messaging Jay he quickly found someone to come to the house and fix the heat. After that there was a problem with the water temperature now. We were able to fix that ourselves. The night after that we ran out of toilet paper. There was 15 people staying in the house and they only left one extra roll per bathroom like are you kidding me. We had to go get our own but Jay did send his brother with toilet paper a little while later. It’s a beautiful house but clearly no up keep. The front door handle was loose, one of the stove burners didn’t work, the house was still dirty and the door bell kept randomly ringing at late hours even though nobody was there (creepy), some of the toilets have issues flushing , and there were no soaps or shampoo even though listing says there would be some.
Overall this is a good air B n B to stay if you’re travelling with a large group but there are a lot of issues. Luckily the owner is responsive and fix issues fast. We had 3 rental cars and parking is good (no drive way), very close to the airport and close to sight seeing. Easy to find, lots of space to accommodate 15 people. Nice size kitchen and living room space, and the sauna was a huge hit! I would recommend this air B n B to someone but with warning.