Check-in was very simple and Charlie was very responsive through the Airbnb app. The Airbnb is conveniently located around downtown and a lot of cool restaurants/bars. There are quite a bit of homeless people, but it is nothing more than what you would expect for a highly populated downtown area. I would HIGHLY recommend avoiding Hastings St as there was a very high homeless population here with open drug use on the streets. Other than that this Airbnb was a quick, convenient and nice stay for my trip in Vancouver. Would recommend to anyone visiting.