The electricity didn’t work on like half of the appartement and no one have come to take care of it even if Kate said numerous of times that someone will come take care of it. We had need to make the tv, wifi and air conditionner work by ourselves. Their weren’t enough toilet paper for the number of person we were nor the number of days we stay at the appartement. The soap was like water and we didn’t even have enough plates for all of us to eat at the same time. We couldn’t wash anything with a cloth because we didn’t had any we need to go by them. We could message Kate and she responded quickly but all she could say was that someone was coming to help us but no one never came all week to repair what didn’t work. So for the price what we had wasn’t what we pay for even in Vancouver.