This is the first time I've not given a five star rating for Airbnb. In the past my experiences with Airbnb have been wonderful.
My husband was feeling stressed with work and life and wanted a get away for quiet meditation and stress release. We booked a night at Joanne's place because her photos looked perfect for that with a charming enclosed back yard in a quiet neighbourhood. We told her we live in the same city as her and he just wanted a quiet retreat. She took our booking and didn't mention that her back yard is at present a construction zone. When he arrived he learned she is building a laneway house in her yard and the construction noise would be going from 8 am to 4 pm.
Needless to say he didn't stay there. We asked for a refund and he came home and slept in our own bed. Not even a partial refund was given. He paid $165 in rent, $40 in cleaning, $26 in service fee, $22 in taxes. That's a total of $254 to sleep in his own bed. I've invested hours of my time to attempt to come to an amicable resolution with no success.