There are a lot of things I want to say about this airbnb so I will start off with the pros. The suite was a newly built suite and had new furniture and updated appliances. The location was great and was close to bus routes which gave quick access to the SkyTrain and made it easy to travel to different parts of the city. The neighbourhood was quiet and homey.
Onto the cons. The pillows were very thin and did not offer any support or height at all, expect to double them up. The sheets, duvet, and duvet cover smelled like sweat and we were not sure if they were even washed before we arrived. The consistency of the two mattresses were completely different. One was rock hard and the other was ok. The bath towels that were provided were extremely crusty, hard, and difficult to use. To future guests I would warn about the height of the bathtub. We were three people but we all tripped on it as we were getting out because the walls were so high. The kettle that we used was either broken or did not have an auto shut-off option. It will continue to boil water until there is no water left. There were loud noises above us which made us wake up on several occasions in the middle of the night even though quiet time is supposed to be 11pm and onwards. Please note that this is a BASEMENT suite. I see that the owner has recently updated the description but this was NOT made clear at the time of booking. At the time of booking it was referred to as a GUEST suite and fell under the category of entire house/apt. This is simply not true. Communication was also poor. I had to ask for check-in and check-out directions the day before check-in and also the day before check-out. Lastly, and perhaps the most frustrating thing about all of this was their lack of flexibility in their cancellation policy. If you suspect that there may be any reason that you would need to cancel before coming to stay here it will be denied. I submitted a request 1 month in advance and was denied.
Given the circumstances I would give an overall rating of 3/5 stars.