Showed up to a freezing cold room, and voiced a complaint about hair found in the bed as we do not believe sheets were completely turned over properly..
Provided clear evidence in photos of the sheets and the roof vents having major amounts of dust/dirt and I asked for a refund as we ended up using new sheets we purchased after arrival…
Was told we lied even after photos provided and declined my refund
Very impressed this is the kind of action that people get away with