The GOOD news: this small modern apartment is nice, cozy, and very well located. Parking is an added bonus. The BAD news: As detailed BELOW, the apartment was FILTHY and the owners were barely apologetic, did nothing to make ammends, and were unprofessional as hosts in a service industry. Indeed, they tried to pass this off as a single bad cleaning and were unwilling to acknowledge the degree to which their "posh Yaletown" apartment had been degraded by lack of proper attention. This was rather surprising because the hosts are rated as superhosts - a point they continually made as if that alone made up for the dirt and unhygenic state of their apartment. Before I describe the details below, let me preface this with the following: AirBnB was very responsive to my complaints (documented with numerous pictures and a screenshots of my text conversations with the host) - and airBnB offered me a significant refund. I write the review in detail becasue it became clear to me that these hosts are far from super... My experience: When I first entered the apartment, I noticed that the floor had not been swept, and there were crumbs on the floor, and two fist-sized sticky spots. Then I noticed that there was dirty linen thrown in the bedroom closet, which made me look at the bed. Under the comforter, there was a bottom sheet but no top sheet. I called the host who affirmed that there should be a top sheet. He claimed that the cleaner he had used for this last cleaning was new - and maybe had just not done a good job. He asked whether I would be willing to wash the dirty linen and remake the bed myself. I told him that I did not think this was appropriate. He responded that he would drop off clean sheets. In the meantime, the more I looked around, the more items I noticed items that were dirty or neglected, and texted these to the host -Underneath the toilet seat was dirty -There was hair in the bath tub and on shower wall -The bathroom counter had toothpaste on it near sink. -The kitchen table had crumbs on it But in addition there were numerous issues that showed that the apartment had not been properly cleaned in a long long time. This WAS NOT just a single cleaning that had been missed. -The stove top was really dirty -The outside of the refrigerator was dirty with handprints all oveer it -A decorative (red) cloth covering a shelving unit accross from the kitchen, was filthy - full of crumbs and debris, and the decorative ceramic piece on it was dusty. -The kitchen counters were clean in the front - but really dirty in back -An end table in the living room was dusty and there were hairs on it. I met the host outside the building shen he brought clean sheets. He told me he had contacted the cleaners who told him...