Overall I would give our experience here a 3/5 stars. Simba is lovely, very personable and kind. When issues arose he took responsibility and provided reimbursement for one of our nights. I will say that communication was not always great, as I don’t count automatic messages as communication. The place has taken a obvious beating as a rental, but is overall clean, spacious and comfortable. If you have a group bigger than four perhaps message ahead for extra linens (comforter and bath towels) as these were lacking for our fifth person. The neighbourhood is quiet, located about 10-15 minutes from downtown a great location between downtown Van and Burnaby.