From the minute I booked in Lance was very clear and communicative. He went very much out of his way to make sure my stay was comfy. He filled the place with food, took me to buy some cigars for a gift, gave great advice on where to eat. And all this without being overbearing and making sure I had my space. The apartment is also wonderful to stay in, mattress is crazy comfy, clean and genuinely very near everything in downtown. I'm sure I'm forgetting some highlights but I couldn't fault it and I'd definitely recommend staying here if you can.