Mari was very welcoming and friendly. When we had internet problems she tried her best to assist from out of town. Parking is a wee bit of a challenge. We got towed on the first day of our stay. Apparently in Vancouver you cannot park within 1.5 metres of a private driveway.... so $90 tow and $50 fine later.... we learned our lesson. It was a 22 minute walk to the Harbour Centre SFU. Transit is all close by. If you love a firm mattress you will love this bed! Lol.