Mike was a saint. We got in around 10pm and he met us outside and guided us in. Overall the place was fine. Yes the bed is very comfortable and Mike even made up the futon for us before we arrived. Location was great and his recommendation book was a big help. My only complaint is that I heard them walking around above every morning(5:30am) . Floor boards were very squeaky (maybe i'm just a lite sleeper) We had an issue with the toilet but steph took care of it immediately.