Mike greeted us on the first day we checked in. He was very nice and hospitable. The communication prior to our arrival was great, he responded write away with detailed instructions on where to park and how to enter the unit. There was a cute little binder that was made that provided us with "things to do" around Vancouver, so that was very sweet of them.
Some things for improvement...The photos didn't really depict what we got in the unit. The unit was very dimly lit, in contrast to the pictures where everything was very bright. Lighting can improve everywhere in the unit to make it look inviting and make it look that we are not actually living in the basement. The master bedroom's bed was creaked every time we moved slightly (you can tell and feel the bed was old). The washroom shower stall was so small, we can barely even move in there. I would also recommend they finish the updates in the restroom to make it look like more inviting. Lastly, the insulation between upstairs and downstairs is so thin, we can hear every step in the morning. I would highly suggest putting better padding to reduce the natural noise of the upstairs.