Good location, quick communication, and useful amenities. Could have been cleaner when we arrived (food bits in sink, hair in tub and sink) but overall acceptable.
Overall quiet. Occasional noise comes through the thinner walls, but less than a hotel ever is.
The bed is very firm. Very, very firm. If you're not used to hard beds, be aware. A foam topper or extra blankets may help. Might be fine for some people, but having slept on it for 8 nights left myself and my spouse very sore. Having an option for a topper would be welcome.
Carol was quick to respond to questions, and pleasant to deal with.