Allen was very friendly and ensured we had all the information we required. Since we had been to Vancouver many times before we didn't require much tourist information but he was willing to give us tips. The room was clean and spacious. We found that it had everything we needed and was nicely located to the family we were visiting and any attractions we wanted to see. We had a vehicle the whole time FYI. The bed was firm, which was great for us as we both had sore backs and they were "healed" by the firmer mattress. The only downside was that the noise from the main hallway carried a bit so around 8am or so when the other guests left we could hear them. That being said they have a great low noise time after 10pm. The price was incredible for 3 nights, especially considering the outrageous costs of renting hotels in Van.