Nicola was unable to be at the apartment when I arrived but she organized entry efficiently and it went like clockwork. The apartment is beautiful and has wonderful views . It is in a block in Coal Harbour which was close to walk into Canada Place or Stanley Park and felt very safe. Nicola is super friendly and a very busy young lady but she made me feel very welcome and looked after me very well. The indoor pool and hot tub were an added bonus. The apartment was super clean and it was great to have the personal use of the room attached to the bedroom to set up my laptop and sit and admire the views. The views from the lounge area are superb.