The house was clean, just as it looked in the photos. There was plenty of room for a family of 5. Sunny was great! She sent instructions for check-in ahead of our trip, so we knew exactly what to do when we got there. She provided a manual with instructions we could easily refer to (garbage in Vancouver is very different from Ontario, so a reference guide was really appreciated!). She also gave us suggestions for things we could do. Great host and a great experience for us! I highly recommend.