Gerry was very friendly and informativ. When we had a question, he answered always very quick! We just met Ben, the Co owner, but he was very lovely and helpful! The room was very clean and had everything we needed. The only thing was that the room was a little noisy because next to the room is another room and the walls are thin. But anyway, we were very satisfied and had a great stay! The connections to downtown are great as well with the skytrain.