Connor was very responsive. Place was spotless. Bed was very comfortable! Check in and out to retrieve and return keys is about a 10-15 minute walk which can be inconvenient but worked out fine for my party. Location was close to great places and easy to use public transportation. However as other reviews have said, there are lots of the homeless population nearby and we did see someone shooting up drugs on that same street. No one approached us but it can still be an uneasy feeling since people can be unpredictable. I didn’t use the parking spot but maybe that would have given people more sense of safety