Monica is friendly and the location is central. The bathroom is so tiny I hit my elbow while brushing my teeth. It's the kind of place you can hear the activity upstairs but they aren't up super early or late so not a problem. It isn't self-check-in which is my preference (not a problem if you know when you'll arrive but I had a lot of moving parts so kept having to update Monica). Monica was patient and had clear instructions if I didn't understand the tv (user problem...not the TV). There is a set of stairs that are partially covered with curtains in the middle of the small suite that isn't shown in the photos. The bed was comfortable and the heater worked really well. Overall I found it ok for the 1 night I stayed.