The apartment is very cute and very well located, extremely easy to get anywhere from there. Beds were very comfortable, the place was clean. However, the host does not live in the Vancouver area and does not respond to phone calls. We were locked out of the apartment when coming back late at night from a wedding due to the electronic key pad being dead and we were not given a physical key. The host did not respond to any communication, email or phone calls until 5 in the morning, and gave the reason that she was in a different time zone. I expect that when I rent through Airbnb the host or a delegate to be in the area to take care of unfortunate events like these. I am very disappointed.