Jason was incredibly helpful throughout the stay. I had initially requested an update to my reservation due to change in travel plans due to weather, which Jason immediately refunded the charge for the day. We eventually went back to the original plan as we found alternate travel arrangements. Jason also helped us in finding a towing service to jumpstart my car at the end of the stay, which was very hard to find on Christmas day.
The only hiccup we faced was there was an issue with the building buzzer, which is linked to the elevator, and we had to wait in the lobby for an hour till we got help.
Overall, a great stay and very close to some excellent restaurants and bars in Chinatown. And the hiccups were just minor. Seeing the responsiveness, I'm sure Jason and team will be on top of it. Highly recommend this place for anyone who is considering this stay.