We found checking into the unit was a bit tricky since there are some specific instructions to follow to successfully get into the building and into the unit.
There was any shampoo or conditioner upon arrival, even though those amenities were on the listing. However, Dhruv was always quick to respond and resolved everything very quickly.
The unit was clean and in a very convenient location (close to the Expo and Canada sky train lines).
Overall, the stay was great with a couple bumps along the way. But Dhruv was quick to respond to making the stay a positive one.