Vivian communicated ahead of time that someone had broken the rules and smoked in the room (first time this had ever happened there). She gave us numerous options, including a full refund, and was very accommodating. We decided to stay with her anyway. She was very responsive to any requests we had.
Because it is a basement suite, we found it a little chilly. Our recommendation is that you close the bedroom door and put the space heater on to keep the bedroom area a little warmer. Vivian let us borrow a blanket though, so we were comfortable sleeping at night. My wife's favorite part was the heated bathroom tiled floor.
Overall, it's a good location, particularly for anyone visiting UBC or Regent. It was very clear how to check in and Vivian was very responsive to our messages. We would stay here again.