Allison was very quick and clear with her responses on how and what to do for her home. You do not see Allison, but is available anytime. Check-in and check-out is a breeze through a kiosk system at another location. Home was clean, new, and had a good location.
Only time I had issues was with parking. I unexpectedly got a truck for my rental because they ran out of normal cars at the car rental place. Parking is a very tight fit designed for small cars.
Other than that it we will be booking again next time we are in Vancouver