I booked this based on the nice reviews about the host and property. Things started out friendly but got really hostile by our last night at the Airbnb.
On the last night, we noticed a letter in the elevator about an electricity outage on 1/17 and 1/31 from 10PM to 4AM. We checked in on 1/29, so the host had a lot of time to inform us about it. He never did. We had to leave by 3AM to catch an early flight back home and we were concerned about the outage impacting the garage doors and elevators (we were on the 22nd floor with numerous luggages). We ended up spending Lunar New Year’s eve stressed out about our check out situation. I had to contact security twice. To make matters worse, Jacob was extremely nasty about it all! Honestly all I wanted was a simple “sorry for the oversight,” but instead he talked to me condescendingly and made me feel like I’m a bad guest for not knowing what questions to ask prior to checking in??????? He also seemed to like having the last word and wanted to continue arguing over text. It was so bizarre. I felt bullied and quite scared. I’m still amazed he got so many great reviews. I hope he was truly just having a bad day.
Even if the host was perfectly nice, I would’ve still given this Airbnb a 3 star rating due to the reasons below:
1) The host’s instructions for the parking lot was extremely convoluted and a whopping 178 words — I’m sorry but no one needs this when they’re on holiday.
2) There was 1 key for 2 couples and we couldn’t get into the lobby without someone going downstairs to open the door. Yes - we should’ve asked for additional keys but we were only there for 2 more nights at that point and we honestly just wanted to go out and experience Vancouver!! Also I’ve never stayed at an Airbnb or hotel that didn’t always provide 2 sets of keys!
3) The neighborhood is not safe, and that is probably why there’s so much security involved with getting in and out of the building.
I’ll end this review with some positives though. The Airbnb was clean and despite the hiccups, we had a great time in Vancouver.