Location -Excellent,food market and coffee shop not far away by car and the hip Kitsilano shopping and restaurant scene is close by.
Comfort-In the lower level there is a sofa which is more like an upholstered bench with cushions which is a 5 out of 10 for comfort.The dining chairs are fine.
The beds are very basic and I needed to change beds after the first night because the master bedroom bed mattress is unacceptable with a comfort rating of 2 out of 10 and if you have a back problem steer clear.
Cleanliness-I have to rate this as a 5 because counter and living room coffee table and dining table needed to be washed as there were streak marks and cup marks everywhere and some sticky areas.After seeing that I noticed there were spots which had what appeared to be months long accumulation of dust(owner should look at computer desk keyboard shelf). Bathroom was clean.
Ammnenities-In the bathroom the owner supplied a used bar of soap and a empty bottle of shampoo.
Customer Service- When I pointed out to the owner that the price increased by 20$ per night during the booking process she immediately refunded the extra charge. Fingers caught in the cookie jar. She chose not to provide proper soap and shampoo that one expects for a $200 per night unit.
Laundry room is accessed from the outside in a very tight closet that doubles as the mechanical room.
Overall rating is a 4 out of 10 with a do not repeat unless the owner springs for new mattresses