My stay at Birgit and Andrew's was wonderful! The place looks just as posted. It is a cute little room with a microwave, coffee maker, mini fridge, bowls, spoons, glasses, mugs, (etc), and a full bathroom that is kept away from their own home.
Also, the location is great. It probably takes about ten minutes to get into downtown Vancouver and just a bit more to get to Stanley Park.
I didn't need anything that wasn't already supplied, so I don't know their response time for meeting the needs of their guests. However, I would be surprised it was poor.
I would definitely look for their place if I go to Vancouver again!