I made the reservation of 2-nights staying in Vancouver on Airbnb.com. But before the 2 days of check-in dates, Vancouver had a sudden snowstorm and I got the winter storm warning at that time. So I decided to file the additional refund due to extenuating circumstances. I tried to contact with the host and discuss the cancellation and refund, but there is totally no respond from the host. And then I seek help to Airbnb support, they told me that the only way I can get the full refund is getting the approval of the host. Airbnb tried to contact with the host and there were no answers at all till now. It's unfair to mandatory charge the guests 3/4 accommodation fees and total service fees in the case of no-show by the host. There is no support from this host at all!