DO NOT BOOK WITH THIS HOST. You will be putting yourself in an UNSAFE and ILLEGAL situation if you stay here. This is an illegal AirBnb. The Management at this building found out, and they deactivated our fobs. Thes fobs were not real fobs. Zodiac gave us cloned fobs. The Management at the building locked us out of our floor. Our dogs were trapped inside while we were trapped outside. This happened multiple times through our stay. Zodiac told us that we needed to use the fire staircase from level 16 to level 12. I was confused as the stairwell is locked from the inside. You cannot get form the stairwell to the floor to access the units. I was told that they would give me a key. This was a lie. It turned out they had put a piece of duct tape ton the door frame to deactivate the locking mechanism. At any point, that duct tape could be ripped off by someone and we would be stranded in the stairwell. Duct taping a fire door's locking mechanism is also illegal and puts people's lives in danger. In addition, we were told not to let anyone see us enter from the stairwell. I felt anxious my whole stay. I felt that I was a criminal. In reality, it was the Host (Zodiac) that had put us and everyone who lives in the building in an unsafe and very risky situation. The building does not allow air bnbs. Zodiac had broken the rules, and we were paying the consequences as unsuspecting guests. They finally told us that, with two nights left in our stay, we had to leave as they had run out of cloned fobs. We essentially found ourselves without hosing for the last two nights of our stay in Vancouver.
Note that the Host claims, in their response to our request for a refund, that "I also wish you to understand that this is not our problem, and that the building's elevator failure is not something that we as landlords can fix." This was a LIE. Thye refused to take accountability for putting us in an unsafe and illegal situation. Messages from the Host admitting fault include:
"Pls keep low profile, building became so strict on Airbnb. They says many guests made the swimming pool in a mess so they disable all fobs for Airbnb"
"Yes it wasn’t you, too many previous guests did it, so now they disable all fobs for Airbnb once they found it is Airbnb."
"Building refuse to unlock the fobs for us until we find long term tenants"