Communication was easy, and we were met on arrival and shown around. We are a family of 5 and there was plenty of room for us all for a 4 night stay. WiFi/TV was great, little touches with fruit left in the Kitchen and flowers on the table was really nice. Beds were comfy, shower hot - in all this was a perfect place to stay to visit downtown Vancouver. We didn't have a car and so relied on the buses that are a 5 minute walk away 2 blocks down the hill (its a longer walk at the end of the day back up the hill with children though!!) which are frequent and easy to use. We loved it!