Had a very bad experience with communication and check-in. Three different people were communicating with me prior to check-in - it was hard to tell who I should be communicating with. Set up to meet at 5pm to check-in and made sure all three people knew. However the check-in process was very disappointing as the "greeter" who organised to meet us at 5pm stopped replying to any messages and then did not show up. Had to wait almost an hour & try to contact one of the other two people who kept telling us that the greeter would only be "another 5 minutes". The greeter also did not seem to know the apartment well. We booked for three people but there was only one queen sized bed. Eventually a cupboard was unlocked and a single mattress was brought out & put on the hard wood floor in the living room. Also had to request soap for the bathroom & toilet paper.
Positives include central location close to both Skytrain lines. Air conditioning unit and a fan were also provided as it was very warm in the evenings.