Too sleepy to check-in the guest? Really?
I had clearly indicated that my flight was landing at 10:30PM. Starting at 11:30PM I attempted my checkin and remained stranded with 3 pieces of heavy luggage on a Saturday at 1:30AM in downtown Vancouver. I went back and forth (4) times between the Airbnb & 7-11 to pick up the keys hopping to hear from the host. The host had not shared the code for key box. Being a Saturday, some drunks yelled and laughed at me running around with my luggage tgat made my experience even more unpleasant. I left many messages on the host's Buzz door service, rang the Airbnb doorbell a dozen times. Messages on the host's cell voice mail, texts via cell as well as the Airbnb number. I was never able to check in to the Airbnb. I called some hotels in the downtown core that were $500+...I walked to (2) hotels to find a room ... the first was way over my budget the other had no vacancy. I finally had no choice to rent a hotel room at the cost of $340
I did not get any feedback from the host at all.. Not even by 12:30PM the next day. I was very concerned that maybe something terrible had happened to the host. I contacted the Airbnb corporate office that finally contacted the host. I was glad to hear the host was okay, but furious to know that the host was (apparently) sleeping during my check-in. The most fundamental responsibility of being a host is to assist in the check in. Thank you for the adventure!