Great communication with prompt replies! My family of 5 was on vacation visiting Vancouver. The place was tidy and clean but could use some electrical works and some minor updates. It was very annoying to have had multiple electrical power shortages while using portable a/c appliances in both rooms (host had put in these appliances which was a great plus during our stay in August!) We had to flip the electrical box switches behind the bedroom door many times (there was a note taped on the wall explaining what to do when electricity goes out). The beds were comfortable, but the sectional sofa where my 13 year old slept would slide and create gaps between cushions. Perhaps having a rug would prevent it from sliding. The convenient store where I picked up the key was quite convenient. Great location and safe area.