It was a lovely unit, everything was new and we loved the size of the balcony! Size of the unit was perfect for a family of 3-4.
A few things that occurred during our stay:
1. Balcony door won't lock: the management was very active on addressing the issue. however, it took more than 3 trips for the contractors to visit and tried to fix the issue. We stopped them from coming on the fourth time due to covid concern.
2. On-site Parking Car Broken-in: Our car was broken into at 2PM on a Thursday parking at the #2 spot. Garage has no door covering up the car. The area isn't very safe as you can easily see many homeless around the area (next street to Davi street). Management informed there will be a garage door install soon, but the spot will become too small to park in my opinion. it took a week for the management to provide me the surveillance camera footage, which was much longer than I thought.
3. Bed frame broke, sand all over the couch and floor when we checked in, however, the management promptly sent cleaner and repair the very next day to resolved the issue, great response.
4. communication with the management: you can easily notice different personnel took over the communication from Plan A. Most of the time, the representative was very polite and nice. However, a few times, I feel frustration and sour-feeling from the representative. I receive things like "no one else had the balcony door lock issue, it was never an issue before".
5. We received an message "We got complaint from the tenants in the building that somebody in 4th floor is partying and playing loud music. If that person is you, kindly refrain from doing it further to avoid penalties". We only had one person living in the unit at the time. Obv management did not verify which unit was doing this before they blame us. We were also the victim to this loud noise too. Wasn't a very pleasing message to receive.
Overall, I would recommend this unit, just make sure you don't park your car at the garage and have some tolerance and patience when it comes to dealing with issues happening during your stay here.