Communicating with Tom was quick and pleasant. We had a late check in and he arranged for a lock box for an easy and hassle free checkin. The condo wasn’t as clean as what was expected. I addressed this with Tom the next day and he quickly arranged for a cleaner to come ASAP to take care of it. The condo location is good. Lots of shops, restaurants, cafe and supermarkets very nearby, all within walking distance. The condo is bright and lots of windows to enjoy the beautiful view! The only thing I felt was missing is an extra chair to sit on in the living room. There’s only a couch that can seat 3 and we are a family of 4. It wasn’t a huge deal because we used one of the kitchen chairs, but of course it’s not as comfortable compared to a cushioned chair, especially when you’re watching a 2hr movie as a family. Overall we had a great stay. Tom was really awesome to deal with!! His service was top notch and genuinely cared about his guests. We wish him and his family all the best!!