Julia was fantastic. Aside from the place being perfect for our family (large, kid friendly, ample bedrooms, etc), she was so accommodating - she let us check in earlier than the listed time, made check in very easy with the lockbox with the key inside, AND most importantly she put out everything we would need for the kids (ages 2.5 years and 6 months), including pack-n-play, toys, high chair, baby spoons/plates, gate at the top of the stairs. Everything was clean and wonderful. Can't give enough stars! :-)