It was a great stay: I had family who lived a 15min walk away so it was very convenient. I had excellent communication with Kim for my stay. While elements noted in other comments I can agree with (finding the right spot to open up my luggage was a little awkward, I did notice the sound of the protective plastic cover on the matress): It honestly didn't bother me to the extent I would give a poor rating - I slept great and felt comfortable. It was also a super convenient journey to the airport from Kim's: a short walk to the bus stop, the 25 bus to King Edward station + one skytrain ride and you're at YVR. The location, cleanliness and price point overcome any shortcomings (it is Vancouver after all). I would stay here again.