Lisa is extremely responsive! The check in and check out process is smooth and effortless. The studio apartment is clean, cosy, and comfortable. It is in a small quaint house on a tree-lined suburban street and the neighbourhood feels safe. There are two nearby cafes (Cardero Cafe, Greenhorn Cafe) for great coffee and breakfast. A short walk to Robson Street provides plenty of dining options and access to supermarkets, shops, and buses that go downtown. There are little minor signs of wear and tear in the apartment but it was nonetheless a great stay. Thank you so much Lisa :)