The home is beautiful and the hosts (wife & husband) were very responsive and attentive! They allowed us to check in early and responded immediately to questions or concerns via text. The apartment was immaculate and I loved that there was a separate office space as I had to work and the kids could lounge in the living room and watch TV without interfering. The pictures are very accurate of the space and the building is quite secure. We used the pool and hot tub as well as the gym - all were perfect. We did have some negative experiences - all of which were out of the hosts' control. First, there was a problem with one part of the elevator so it was not working several times. Second, the neighborhood, while super convenient (walking distance to Gastown, Yaletown, the waterfront, subway and buses within 1-2 blocks - we took the bus down the block directly to Lynn Canyon for a terrific day hike), had a lot of sketchy sections. There were large groups of drug users a few blocks away and many people out on the street with various mental health issues. We are from a large city (NYC) and used to seeing people with all kinds of struggles but there were some really rough spots right near the apartment. It was occasionally noisy at night and we had police outside for several hours in the middle of the night at the end of our stay. I did not feel it was safe for my kids (12 & 15 - travel all over NYC by subway alone) to explore without me. I would still recommend the unit as it is so well-kept and the hosts were so accommodating and easy to deal with. However, it might not be ideal for someone uncomfortable with the immediate surrounding area.