While the apartment is in a great location, the level of service provided by the host & Airbnb was disappointing.
-the very restrictive limit on check in time were not made sufficiently clear in the listing nor when our reservation was confirmed. Since we were arriving to Vancouver via air & had no control over flight delays, we would not have booked here had we been better informed about the restrictions. This should have been more clear in the listing & confirmed at the time of booking
-the unit was under construction & this was not disclosed in advance & an entire section of the advertised space was not usable.
-the windows in the bedroom did not open (due to construction) & there was one assembled fan when we arrived. At 2am we were assembling fans to make the apartment livable. It still never dropped below 27+ degrees in the apartment.
-we negotiated to leave the unit early due to the construction & after committing to compensate us at a certain level, the host changed his mind & refused to honor his first commitment, citing that Airbnb had advices him not to compensate us.
-it is disappointing that Airbnb has classified this host as a Superhost. It certainly impacts our impression of Airbnb & the Superhost classification.