I have stayed at many Airbnb places over the last decade and this has been undoubtedly the worst experience I have ever had. Firstly, Plan A is a company so what they provide is not really in the spirit of what Airbnb is about. This company apparently owns over 70 buildings in and around the Vancouver area and is focused ONLY on revenue generation. Just google Plan A and reviews and you can see how they are perceived in general as a “landlord” – horrific reviews from many many people. The place is advertised as set up for long term stays. This is completely untrue. The place had hardly any dishes or pots and pans, no wine glasses, cutting boards or any kind of useful kitchen supplies. There were no oven dishes at all. There wasn't even a kettle when I arrived. There was no ironing board and only a few clothes hangers….I had to ask for everything and, although they provided some things in the end, I was told that these sorts of items were not normally included. So, what is included in a "long term" stay apartment?? The furnishings are sparse and cheap and the place has no warmth or cozziness to it. The TV in the apartment has no channels – you had to purchase these yourself. I needed a place to park and had to pay extra to access a parking spot which was not secured. There were a number of occasions that someone else had parked in my spot however Plan A were really quite unhelpful and unresponsive when this occurred. In the last week of my stay they decided to install a gate infront of the parking areas. Due to this work I had no parking access for 6 days however have not been reimbursed for the days I couldn’t access the spot, despite asking to be reimbursed and being assured by one of the contact people that I would be reimbursed. Additionally the gate installation now makes the spot such that only a small car can access the spot….so its not very useful. Additionally the noise associated with opening and closing that gate sounds like a locomotive train is going through the apartment. Although the front of the building looks reasonably good, if you walk out of the back entrance, there is a community of homeless people including drug addicts literally right outside. Homeless people were sleeping in the undercover parking areas. The garbage area was also a real mess with garbage strewed everywhere. Inside the building, I had to report vomit on the floor in the corridor one day and it took over 2 days for it to be cleaned up. The only good things I can say about this experience was that the handyman, Frank, was AWESOME and really tried his best to help me by providing some extra towels or cutlery or dishes etc. I would strongly suggest people not use Plan A places as Airbnb....not a good experience.