Kay's place was very nice and matched exactly as shown in the photos. With just steps to the ferry (aquabus) and to great restaurants, it was the perfect location for our trip. Kay was very friendly and always quick to respond to any questions you may have - and gave excellent suggestions on activities in Vancouver as well. Check-in and check-out was a breeze. Even though our flight times changed, Kay was happy to accommodate us. Would highly recommend to anyone staying in Vancouver!