Michael was great. He took the time to explain to us how the washing machine/ dryer and netflix worked. He also spent some time giving us info on the nearest places to buy groceries and places to visit during our stay...The two bedroom basement accommodation is very nice and everything is brand new.. The previous feedbacks from others are correct.. it's spotless! And everything you need is provided. The family is lovely and our youngest daughter even played with their little boy..We will definitely go back again to stay next time we are in Vancouver.