Very clean. The little kitchenette is well equipped for making simple meals. Russ was very quick and clear in answering my questions. The self check-in was very easy. Other reviews said it was bright in the morning so I asked if he could darken the unit. He covered the skylights before we arrived and it was VERY dark all night. Some light came through the windows in the morning, but not enough to wake my 4 year old too early. FYI (I always like to know this before I choose a place) the bed is in the softer side. I would say medium soft.