Maha and Hilda were great! They responded quickly to all of our questions and even provided us with a super warm blanket when we mentioned we aren't used to cold weather.
The apartment itself was great too! The place is kept very clean. The fireplace alone is enough to warm the entire apartment but there is central heat available too. The bed was a little firm but there are mattress pads available (which we didn't need).
The neighborhood feels really safe and is in the middle of many great resturaunts and nightlife venues.
We will definitely try to stay here again.