1.) The apartment was Very hot, even when it is cool outside. I wrote to the host, who never wrote back that there was a third fan in the closet. I wanted to be out right away so I would not have to be hot longer than necessary... too hot for this high a price.
2.) Tv and internet did not work for three days, and host said it was My fault that I unplugged something. Everything should work. It didn’t. Host blamed me. Host “could not” come over to fix until third day. Terrible customer service, not to mention extremely rude. He should take the responsibility for anything unplugged or things plugged in wrong places. I should just be able to turn things on and they will work.
3.)I thought there were only two towels ( for two people). Didn’t find out until late in the trip that cleaning person left towels in the dryer. They should have been folded.
4.) Host communicated with me on Airbnb but never told me he sent lockbox instructions to my email. So at 3 am I am calling him to get instructions and he said he couldn’t talk. I told him we were coming in middle of the night. When checking out, he didn’t know where the instructions were to put the key back either. He also sent me the wrong address bc he has a second location, which thank goodness I caught and avoided going to wrong address. He is not familiar enough with the key system.
4.) I left my sweater in the dryer and within 1 hour and 15 minutes I texted him where I left it. Well before next guest arrived. He said his cleaning person did not find it. I know they did not look, bc I know I left it there. This was one dryer in one apartment. Not a room in a large hotel. Then he said he would not impose on the next guest to see if my sweater was in the dryer, when he had plenty of time to check himself before the next guests arrived. He told me no one wanted my used sweater. But it is a beautiful sweater. It should not have been a big deal for him to get it back for me. But he took the word of his cleaning person over his guest who stayed for 6 nights. He had them check the whole apartment, but I said it was in the Dryer. That is the only place they needed to find it.he said he would look after the current guest leaves. He is very immature and not a good host at all. Most people would not care about something that belonged to a previous guest. But host refused to inquire if they might have seen it. He did not want to bother them. Yet he wanted me to check internet with a telus technician on My vacation instead of him coming and fixing himself. If you leave anything valuable in his apartment, expect to never see it again.
5.) Host was extremely rude to me when I wrote to him about finding my sweater and he would not respond. He said he would check when the client left- which was going to be two weeks later. That is terrible, unacceptable service.
If you don’t mind dealing with a nonresponsive host in a hot apartment, getting blamed when amenities don’t work, and having your items you accidentally left never returned to you, then this is the place for you.