Naz and team were responsive and helpful, however, we didn't have the best experience at this apartment.
Unfortunately when we arrived the flat was quite dirty. The bathroom only had one light bulb working, which made it quite difficult and there was only a quarter of a toilet roll provided. Although this was quite annoying after a 15 hour journey we just looked past it.
We brought a variety of snacks only to find the next morning everything we had left out on the counter was swarming with ants. We also founds ants in the bathroom on our toothbrushes in the morning. There seems to be ants and maybe insect eggs/droppings on the floor too.
Overall although we tried overlooking as much possible as we knew we're in a prime location, we genuinely don't feel like we have got value for money especially as hotels were similarly priced if not cheaper in some cases.
Naz has been helpful and taken our feedback on board, we hope this will allow the team to make changes so it will be a pleasurable stay for future guests.