We were very excited to stay at this Airbnb as it was minutes away from UBC where we had to take a very big exam the next morning but when we arrived the unit was very, very dirty and there were ants crawling everywhere and dead in a pile stuck to the floor.
We did try to connect with the host who offered to have it cleaned but saw no issue with the uncleanliness of the unit.
I am a vacation rentals manager myself and can understand issue happen but this unit had the type of filth that was from it not being cleaned well for a long period of time. The shower doors were do bad that it you could literally scrap the grime from them and see it! There is not care to dust, clean walls, furniture or anything else. There were rings from coffee in the sink, blood spots on the wall in the bedroom, mold on the deck, wrappers in the couch, I could go on and on.
I requested a refund for our stay as we did have to leave and find alternate accommodations, we felt like we were crawling in ants and filth the whole time we were there. The host was upset with me for doing so and said to take it up with Airbnb and I should be nicer! WOW! I did offer her many opportunities to remedy this situation with me but she just kept saying there was nothing wrong with it. I have launched a formal complaint with Airbnb so others are not subjected to this.
Mistakes may happen but it how we handle them that matters most and she did not handle this well at all!
I would never stay here again or suggest anyone else do so either.