Ben's place is a gem. The entire suite was thoughtfully designed and had everything I needed, and beyond -- e.g. heated floors in the bathroom, comfortable and relaxing living room with a vintage record player, a french press coffee maker, and a useful guest book with tips on traveling in Vancouver (the city doesn't have Uber or Lyft). The Sky Train is a 10 minute walk away, which was very convenient.
Overall, I had a very enjoyable visit and would be happy to stay here again.
I didn't interact with the hosts in person, although I didn't mind this since the guest book had all the information I needed, and I was here on business travel.