Initially, Yann appeared professional & helpful however this perception was short lived. Even checking in was made difficult as our calls were basically ignored with Yann refusing to communicate with myself directly and instead forced us to communicate via their neighbour. We are still waiting to find out why this is. To explain further, we were not advised nor given any indication that we would have to talk with the neighbour/s online or anywhere on the check-in website. After all the issues to get into the unit we realized that it was not clean, it wasn't our standards it just wasn't clean. We ultimately decided enough was enough and cut our loss on this place to later found out Yann owned the Burrito place located under the apartment... So it all started to make sense that he just didn’t care to provide good customer service, this is just another business for him. So my advice to you is this, if you’re looking for a clean place, great location, and most importantly a professional service this place is not it. Look somewhere else. Very disappointed in my stay here.