Very clean, smooth check in and out process. The locked baggage room helped SO much as our flights were not at regular times. The lobby is inviting and the room had everything we needed for a 6 night stay. Only small issue was the Essentials closet (where you went for things like coffee and TP) was not always stocked, but using the communication tool on the app, someone always answered questions and concerns promptly. Location is ideal for all the Vancouver tourism things, would 100% stay here again.