I have used Airbnb for many years. This is the first time I have needed to give a negative review. I am hoping the owners of this unit take heed of my constructive feedback as with a few improvements this unit would be a nice place to stay while visiting Vancouver.
What to say.
First impressions mean so much.
Very poor instructions on how to enter apartment. We parked at rear-with good instructions given for this. Then it took a while to finally find entrance to unit, a photo or a sketch of way to navigate entry would have helped. Down side passage across front of building and finally found unit to the side.
On entry we found a very cluttered space, not at all like the photos on Airbnb listing. The area was very hot, we were unable to turn heating down or off and had to resort to opening back & front doors. We had to use a fan to circulate air all night.
Bathroom had towels that had seen better days. Miss matched, varied colours, some threadbare. Bath mat appeared dirty and very old. No hairdryer, no washer or dryer as listed in description. Exhaust fan was so noisy that we could T use, I doubt it was working anyway.
TV displayed it had no antenna connected for free to air reception and Apple TV had an intermittent fault so could not be used at all.
Kitchen supplies were very random. Two ancient coffee machines, appliances stacked on top of each other on high shelf.
No instructions on how to use anything.
Various unnecessary ornaments making space feel even more cluttered.
We messaged Edgar about lack of hairdryer, washer & dryer. Another tenant quickly attended and supplied hair dryer and information about locked communal laundry, Airbnb info stated these were available within unit.
Other tenants laundry key was lent to us to use that night. We messaged Edgar again about the TV problem. He replaced Apple TV with another platform device (Roku) the next day and replaced batteries in heating master control unit.
Laundry remained a problem. We tried to use again but we’re unable to gain access until the following day.
Lack of communication is key.
Small details would have made this a nicer place to stay.
Precise instructions for entry, heating, instructions and key given for laundry facilities.
New towels, new bath mat would be lovely. Supply some additional pillows, some people like sleeping on more than a flat pancake.
A tea towel supplied for the kitchen.
Clean the cutlery and dispose of throw away items - eg single use sauce packets, plastic & wooden cutlery.
Declutter the buffet. We don’t need to open doors to find 43 dinner plates
62 side plates & 9 small bowls!
(yes you heard right) and various other unnecessary bits n pieces. Declutter the whole unit. Everything looks like it’s come from a yard sale, no lid for saucepan, electric jug doesn’t turn off automatically, dust pan and broom old & filthy The list goes on. Large plastic child’s play equipment needs to be outside, if needed at all. Empty cupboards of random things, vases, telescope, computer screens, 65 coat hangers, additional evaporative cooler, crockery, cutlery etc etc.
The whole space would feel nicer and more welcoming with a few of these touches.
Saying this the bed was comfortable and the unit was very quiet. It was also conveniently located on a bus stop.
But we will look elsewhere when needing accommodation in Vancouver again.