Check-in was super easy and smooth. Communication was good. The overall stay was somewhat less than adequate though. The living space and kitchen were separated by a long hallway and both much smaller than we anticipated for a large group, (9 adults & 2 toddlers). Kitchen was pretty bare, not enough basic dinnerware of plates bowls glasses and cutlery for the number of guests they are able to accommodate. One knife and a single cup coffee maker! Should provide better essentials for the kitchen and larger waste bin. Most of the mattresses were too soft and uncomfortable for a 3 night stay. Bedrooms were on 3 separate levels which was fine, but the house was too warm and hard to regulate temps over 3 floors. The location was great for our needs.