Getting in was a nightmare. The 2 links to get in did not work on my phone and I had to log in on my friends phone though the app that sometimes worked that"buzzed" us in. when i messaged Sam I got no response. The elevator would not take us to the 10th floor without the key fob or a working link so my friend had to leave me with the luggage to get in. While trying to bring our luggage from the car we got trapped in the stairwell of the parking garage while trying to find an elevator and had to carry our luggage 2 flights to get to the street level. The apartment was fine, but the second bedroom is a closet. Also we could not figure out the remotes or the fireplace which was frustrating the directions were not more complete. Getting out was also a nightmare. We left the key fob there, and then could not get to the parking garage. We spent 30 minutes arguing with building staff trying to get downstairs. Finally a tenant helped. I left my kindle and asked if it was found, no response.