The place was as pictured and clean. It had a great location for exploring the city, too. As other reviews mentioned, the AC unit was not properly installed and the window had to stay open the whole time. The temperature stayed relatively cool though because our stay was in September. Rachel was responsive to messages before and during our stay. However, no matter how many times we tried to communicate to her that the keys to the parking garage did not work (multiple messages and pictures), she kept repeating that the keys should work, without ever resolving the issue. We even confirmed with another resident on property that our keys looked different from theirs. Despite this, no effort was made to ever replace the keys or examine the keys or the doors in person until the end of our stay.