The host wrote me requesting that i only say positive things on this review as hes new to this and rentals get based off of recommendations and to talk to him personally about any negative feedback i have for him, but then im not being honest to other renters looking to rent if i say everything was great. So here goes my honest review. If planning on staying here be aware that 3 hours after i checked out of the suite the host harassed me for 2.5 hours with texts/phone calls accusing me of having lost the suites key fob, to the point that i had to just shut my phone off because he wont stop. Within 30 minutes of first accusing me and me saying i did not lose the fob, the host had the adacity to request on air bnb $145 against me for damage potentially during my stay for a missing key fob without checking all reasons as to where the key went such as the front door to the suite is left unlocked as per check out instructions which leaves it vulernable to theft,damages and also the new guests are allowed to drop thier bags off in the apartment before cleaning is completed. I did get a sorry message from the host letting me know that the new guests had taken the key without letting him know;which no where on the check in instructions tells you to let the host know. And the host cancelled the request for money on airbnb but that was 2.5 hrs after the harassing and accusations had started.
The check in policy is unclear, the instructions say punch in a code to the front door of skyrise on the pinpad but it doesnt let you know that it is time sensitive and if you have other people waiting for the elevator it will time out. So unaware i went up in the elevator with a lady we both punched our floors, she got off first, i kept going up only to have elevator stop again, this time a man gets on but instead of going to my floor to my embarraament we descend back to the lobby where i have to red faced ask the consieur to help me as i cant get to my floor. When i mentioned it to host after my stay he told me that it was time sensitive after my stay and that i didnt need to have bothered the consieur about it.
When checking in and checking out cover you back by videotape any little bit of damage , you leaving the key fob whatever so you dont get accussed /harassed and have a claim against you for damages later.Check out instructions are to leave the door to the suite unlocked which again you could be liable or accused of theft and that the next guest has access to the suite by 12 hence why he grabbed the missing key fob. The tempature and fireplace were set and you can not make it warmer so we found the suite quite cool in late november, especially when we first entered because the bedroom window had be left open. The skytrain can be heard constantly, thankfully there are white noise machines in both bedrooms that you can use. Beautiful view of the science center which is lit up at night. The stadium downtown has colored lights that change colors; very pretty to see. Nice to be right downtown in Chinatown.