There are some pros and cons to Heather and Ben's place. The pros are, the place itself is very close to downtown and Robson Street, so you will be able to access the shops and restaurants. It's walkable distance to the nearest train station, and check-in was easy. We got the key from a nearby 7/11 and walked about a block to get to the apartment. Check-out was simple as well, we only needed to put the key on the kitchen counter. Heather and Ben were very communicative and responsive hosts. I didn't have any issues accessing them. However, the bathroom and surrounding areas in the unit like the hallway closet weren't cleaned well. There was a foul smell when we first stepped foot into the apartment. The bathroom mat and the toilet were also dirty, I shared that to the hosts and that was after we did some cleaning ourselves, and he/she refunded us the cleaning fee. The photos seemed to be outdated, the place itself looked older than the photos. Overall, I suggest Heather and Ben to update their place and deep clean it more before renting it out to others again.