Host was so helpful and accomodating us when my passport was late arriving . Terri is a wonder ! she knows who to call for guided tours, restaurants and all things Beliezian. There were a few snafus at our arrival but staff worked hard to make right as quickly as possible. Let us not forget, this is an island and the villa is far north side of Ambergris Caye - it's remote and it is a gorgeous seascape.