From the very beginning of booking our trip, Michelle sent over a 20 page informational e book. If we had any questions, she responded quickly. Upon our arrival, she picked us up and took us grocery shopping, also gave us a little tour of the city. This was very helpful. Once on the property she toured the cabana with us and left some wonderful personal touches such as a fruit basket, toiletries, and rum. The property came with canoes, BBQ grill, beach furniture and gear, plus more. She connected us with locals to make or experience even more wonderful. She also sent over the what's happening daily so that we could have things to do. All in all, I would stay here every time I visit Belize.