Our plan for our time in at the Howler House was to ride bikes, canoe, and visit the Mountain Pine Ridge Reserve. When we showed up, we were told that there was only one bike, the river was too high to canoe, and the reserve was closed. Kenny did bring us a new bike, which was very kind of him. However, it had no pedals.
The next day, we got in the car Kenny had rented to us, and found that the check engine light, the break light, and the airbag light were all on. Additionally, the car would not lock. Most importantly, there was no resistance to the brake pedal. If you slammed on the brakes, it would slowly drift to a stop. We tried to drive very cautiously, but after about 10 minutes on the road we decided that the car was too dangerous to drive.
We called Shana, and she told us we would still need to pay for the car because they had no way of knowing it was faulty. She said Kenny would drive us wherever we wished to go the next day. I asked if this would be free, and she hesitated, and then said yes. If we had previously had positive experiences with them we would have taken them up on this deal. However, due to our previous experiences (during the scheduling process and first day), we did not trust that the terms of the agreement would not change (there had been lots of inconsistencies and we generally felt we were being played). Instead, we decided to cut our losses and go back to Caye Caulker for the remainder of our honeymoon. Kenny was kind enough to take time off work and drive us back for free.
Also, the house was much further away than we expected (2-3 hours by car) from all of the activities we were interested in.
So, in the end, we only spent 1 day at the Howler House, instead of the 3 we had planned. Erika was very responsive prior to us having issues, but not interested in responding very much when we communicated our bad experience. She did not offer any refunds or sincere apologies.