DO NOT RENT FROM VACASA!!!! Condo was not clean. Linens were not fresh. Porch was unsweeped and dirty. Washer and dryer were old and smelled so we did not use. AC leaked and caused a flood in the condo. Took several calls to get maintenance out and they did not fix the leak. After being at the beach all day, we came home again to a flooded condo, with so much water on a tiled floor, that we had to use a broom and mop to push the water out the door. I am glad that we had bot been drinking that day, because it would have been very easy to slip and fall on the tiles. Even sent them the video we took to show how bad it was. The only feed back we got, was that Airbnb was going to refund us $90, which I still haven’t received. We messed up our reservation and had to leave one day early, but Vacasa was able to find us another condo for the last night, which we appreciate, especially since we were not going to have to keep dealing with the flooding in the condo. That condo was nicer, but once again, it was stuffy and smelled like it had been locked up for months. Washer and dryer were gross. All the screen doors were broken, which we found out when we were trying to air it out. Also there was no door on the lockbox when we arrived at the new condo and we had to wait for someone to bring us a key. I was happy to pay Vacasa for the additional day however, I made the mistake of paying through their site instead of Airbnb and realize only after I checked my account, that they charged me an additional $55 US after we left, because they could not find the the key, which was left in the condo, because there was still no door on the lockbox when we were trying to leave. They did this with no notice to me and when I inquired about it, they said it was in the lease, that $55 US would be charge for a lost key. However, we never received a lease from them. Only an email with a link for payment for the one night at the 2nd condo. After several emails back and forth, Mangers final response was that they could not find the key, they got the money and they were going to keep the money. Literally like that. I was so surprised at the response that I saved the email as a memento, to remind myself never to rent from Vacasa again. I feel sorry for the owners who are depending on them to maintain and rent their property.