Jacki is a great host who is very easy to contact. She and her staff are always around and available to answer questions. They made our bed every day, gave us fresh towels and left us treats for when we returned from our adventures. Jacki provides bicycles for use during our entire stay. This is great because we did not have to get a taxi anywhere. Her place is slightly north of downtown Placencia (about half a mile) so having the bicycles was crucial for transportation. The pictures are true to the apartment and it was very clean and exactly what we thought. There is air conditioning throughout the apartment. The wifi worked very well throughout our entire stay. Would definitely recommend.