Mar and Rob and their staff were very friendly and went out of their way to help us. I love the location! It's outside of town but it's quiet and residential and almost right next to the ocean. The Palapa Bar and Grill which is just a few feet away is fun! We enjoyed the dipping pool. The breakfast was great! The room was very clean and comfortable, exactly as pictured. It's not an enclosed property but there's a security guard at night. Only thing was everyone is on "island time," so if you want to book tours or rent golf carts, do it in advance. We experienced some miscommunication and delays. Also bring lots of bug spray.