Carmen was an ABSOLUTELY incredible and gracious host!! So the day of my vacation, my flight was delayed 4 and a half hours due to the FAA shutting down the system. That resulted in me being thrown off schedule as far as the transportation from Belize City airport and boat taxi. Unfortunately I missed my stop on the boat taxi and got lost. I guess it wasn't really made clear on where exactly to stop but Carmen went straight into action to accommodate me!!!! I was able to catch a boat back to the destination where I was supposed to be. Once I finally arrived, I walked into my suite and was BLOWN AWAY!! I am someone who is highly critical and EXTREMELY hard to please so trust me when I say, the suite is BREATHTAKING!! It looks a million times better than the pictures and is bigger too! The view was phenomenal from my suite and the overall feel of the resort SCREAMS LUXURY! I absolutely recommend! CARMEN IS AWESOME!!! I truly enjoyed the serenity that this resort offers! I LOVE BLU ZEN!!