Ana (Property mgr) was sweet as she made everything right to make our stay pleasant. Original reservation was for 3 people & unit supposedly had a queen + twin bed. Checked in and there was no twin bed. Inquired with property owner (Ali) and they brought up an old cot with essentially worn + ripped padding on metal stand with no sheets. I slept on the couch for two nights + unit had no hot water; which they insisted nothing was wrong, but later admitted they need to fix the water heater. After much discussion & escalation, we finally got moved to another unit with two beds on our third day of stay.
Per Ana, laundry was complimentary, but when I went to drop off for servicing, Ali (owner) said it would cost $17.50 usd per load. I had ~4lbs of clothing which could be done way cheaper in the US. Told Ana there seems to be a lot of disconnected information and she apologized profusely + offered to pay and/or reimburse for my laundry service.
I don’t mind supporting the locals, but price gouging is just not ok.
Don’t recommend staying here due to owner’s questionable character. Support other Belizean and stay elsewhere as there are much better accommodations around town.