The first unit we had downstairs was strongly smelling of mold and the host quickly moved us to another very large unit that was perfectly suitable. Carolyn gave us so many tips and guided us to someone to pick us up at the airport. Being in a 3rd world country, it really helped to have her guidance. Her cleaning staff was impeccable. She is really good about connecting you to good people and you need that there. She connected us with now lifelong friends whom we trusted.