IST PROBLEM WE HAD AFTER GOING 2 OUR UNIT WAS THE BAIT & SWITCH! I MADE IT VERY CLEAR TO RATKA WKS B4 OUR ARRIVAL THAT WE WANTED THE UNT ADVERTISED ON THE WEBSITE. SHE TOLD ME IT WASN'T A PROBLEM. OF COURSE WHN WE ARRIVED IT WASN'T THE UNIT ADVERTISED! IT WAS A NICE UNIT BUT NOT WHAT WE AGREED ON. WHN BROUGHT 2 RATKA'S ATTENTION IT WAS A 20MN ARGUMENT ABOUT THIS. NOT VERY CUSTOMER FRIENDLY. THEN THERE WAS THE ISSUE OF US SEEING MICE DROP N'S ALL N OUR UNIT & ON OUR PATIO!! I TOLD RATKA & HER STAFF & POINTED DROP N'S OUT! THIS IS DAY 3 OF OUR 8DAY STAY. THEY CLAIM THEY WERE GECKO DROPPINGS! I TOLD THEM I DISAGREE. NOW WE CONTINUE 2 SEE THESE DROP N'S EVERYDAY! IN & AROUND OUR SUITCASES & KITCHEN FLOOR & STOVE TOP!! THEY STILL INSIST IT WASN'T MICE!! NOW ON DAY 6 WE ACTUALLY SEE A BABY RAT TO BIG TO ME A MOUSE! ON OUR KITCHEN COUNTER EATING OUR BREAD!! WE CALL SECURITY 2 INFORM RATKA & THE REFUSE 2 CUS IT WAS 11PM!! I HAD 2 SEND 4 BYRON & RATKA NXT DAY. NO SIGN OF THEM & ITS 8AM