Our stay at VeLento started out not so great. Upon check-in 3pm, the unit was already occupied by another guest. Turns out management let another party in our unit early without checking the reservation. We were first told the unit will be empty in 30 min. I stated what about cleaning as we will need fresh towels and possibly clean sheets? Housekeeping was called and check in time was not till 4:30 or later. Free use of bikes and luggage storage was offered in the concession of the mix-up. Not really what we wanted as we were expecting a shower, laundry and a nap.
Upon unit briefing, the manager was very helpful and apologetic for the mix-up. I asked about the construction noise (you can hear hammers and drills in the bedrooms) and hours of work. 8-5pm or sundown 7 days a week
Pool,
If you are planning on using the pool it is very nice but you will hear construction noise all day 20 feet away. Not very relaxing and did not use the pool for this reason.
Water pressure
1 of 3 showers was usable due to extremely low water pressure. I brought this up to the manager and was told this is due to low island water pressure. Poor design is to blame as any multi-story unit in Belize needs a water pressure tank and pump. This should be addressed immediately.
AC condensation leak
Watch out for condensation on the floor from the AC unit by the kitchen table. This makes the tile very slippery. This was found on our last day and brought up to management.
Security,
The property will make you feel very secure as the gates are locked at night But this will only work if the construction fence is locked. It was not.
Positives about the unit
Kitchen is well stocked. Furniture and beds are very comfortable. AC is cold. Unit is elevated enough not to smell the sargasam (seaweed along the beach). Staff is very helpful. The view is great.
We had a late flight at noon and the staff let us hang out on the dock and take last minute showers while they were cleaning upstairs. This was very nice of them.
Would I return or recommended
Current conditions NO. A unit with this asking price is falling WELL short of expectations. Construction of the 2 new units should be disclosed in description as the noise impacted our stay. Water pressure needs to be addressed.