The check in process and staff service is HORRIBLE! I have booked through Airbnb numerous times and this by far is the WORSE experience I had! Their staff is extremely rude, both onsite and over the phone. They didn’t send the email instructions for check in until I had arrived, from California, and was forced to call them. I didn’t have any water pressure to shower the 2nd there, and was LIED to by their manager saying the entire island was experiencing water pressure issues (after I went to a friends room to shower down the street). After logging a formal complaint I was given a 10% refund for the water pressure, but the fouled up check in process and rude staff issues were not addressed. To top it off, they have a 4pm check in and 10am check out policy, and after checking me in LATE, they had the AUDACITY to send someone to the room informing me that I would be charged if I didn’t leave in 5 min, after being 30 min behind their check out schedule. The same 30 min + there where late getting me the check in information. HORRIBLE