I was sadly disappointed with our experience, especially after reading all of the good reviews. I understand the owner passed away last October but is still being run. I think that maybe its starting to decline. We arrived around 7:30PM and went up to the main house to check in. We rang the bell as instructed and a young man answered, looking very confused. We told him we were checking in and he still seemed confused. I almost thought we were in the wrong place. He then grabbed another employee who then finally realized we were checking in. We had previously spoken earlier that day about checking in that evening so I was put off that we seemed unimportant. Nonetheless, we were happy to just have arrived and were shown to our rooms. He told us you don't need AC b/c the fans work and the breeze comes through at night. We were sorely dissapointed when one of the fans didn't work at all so my parents slept in a hot room all night while I had a fan, though it wasn't in good condition. The front part kept falling off while it was running. There were no hand towels anywhere to be found. Nothing to dry off your dishware or wash anything with. I beleive my mother had to go ask for bath towels also, but I can't recall at the moment. When we were brought to the room the man said he would have someone bring the jug of water right away. We left for dinner and when we returned there was still no water. We understand that its Belize and things run on their own time so we waited patiently after reminding them once more. Again, still no water. Finally we went back over and he apologized and had someone bring it shortly. We didn't mind b/c we weren't in Belize to watch TV but the listing said it had TV and it didn't. Its the fact that I think the price reflected a completely different experience than we had. We planned on staying two night but decided after one night we wanted to move out of Hopkins to Placencia. Both because of the rooms but also we wanted to move on. I asked what his cancellation policy was (I didn't have good wifi to check my booking) and explained nicely that we were simply just moving on to Placencia. He said the owner is away right now and he will have to check the policy and get back to me. We waited another hour until we finally told him we are heading out and can't wait any longer or our day will just pass us by and he can email me about it. I never did hear from him. Unimpressed. Sad to see this may be in decline and the staff seems uninterested. Its a shame. I have never given a poor review but I would hate for someone to book this place and have the...