There were things good about this place and things not so good. Unfortunately the personable interaction between host and guest is non existent due to middleman company Vacassa. That’s not the problem.
We chose this place for certain amenities which wasn’t delivered. The stay was 4 days 3 nights due to the extension we paid for. The pool did not open until the last eve we were there, the cable kept going in and out. The second unit the cable was completely out after the first night. A maintenance person came in 2 days later, confirmed the box didn’t work and left without resolving the issue. The “white” towels are extremely dingy (clean but dingy and old). I don’t recommend using them.
I booked one of the places several months before check-in. A month or less before making our trip my sister was joining us at the last minute. I asked if I could allow my sister to stay in our unit which was declined. We were told we must book an additional unit so we did.
When we asked for an extension of time that we’d happily pay for (for 1 unit) we were told we’d have to pay for extending both units the extra hours. I explained we only wanted to put our suitcases in one unit so we could continue on to the last day of the wedding we were there for without having to drag our suitcases with us. THIS IS LITERALLY IN THEIR RESPONSE BACK. They could not charge for only one extension because we were not allowed to take a suitcase from one condo and place in another condo for hold. By the way, many people are on the texting thread and there’s almost always several people writing to you and it becomes confusing as they don’t check previous conversations with other vacassa hosts and yourself. Vacassa declined compensating even the charge for the extension even though the amenities were not as described and some were not available. No flexibility and I’ve been using Airbnb for a long time.
Hopefully your experience will be better than ours. I’m trying to remain kind in this review.