When ever you book a place, site unseen, you have expectations based upon pictures and descriptions online. I had my own expectations on this Villa and was not disappointed. We were on the ground floor that opened up to the pool and the beach. The staff was not only very helpful but extremely friendly. Our vacation could not have gone better. Are there things that could have made it even better? Yes, but I have to remind myself that they are trying to accommodate many different types of renters.