Debbie and the onsite crew (Michael, Louis, CeCe) were all very helpful both during the pre-planning and during our stay. Love that we could rent bikes, SUP boards and borrow the kayaks and towels. The house was perfect for our family of 4 and we also loved having a full kitchen and fridge. Note you'll probably need to run to the store and buy essentials like paper towels and coffee/creamer. If we needed anything or had questions all we did was call, email or walk over to Michael's office for assistance and they were more than happy to help. I love this location for the peacefulness of being away from busy downtown. Also check out the Suggestion Café just 2 houses down for breakfast, loved the fresh croissants. We love Caye Caulker but issue are the bug bites! My suggestion is to make sure to have plenty of bug spray and baby oil to protect you from the sand fleas especially out on the porch or by the pool --they are a killer and if you're not prepared you'll have 30 bites before you know it!!