We enjoyed The Hidden Gem so very much. Our flight from Toronto was delayed and once we rescheduled the Mayan Air connection and let Joseph and Ceci know, she met us at the airport at the later time and took us to the house to showed us around. We had an issue with the toaster...Lewis brought us a new one right away.. The washer got discombobulated (got locked but wasn't starting.) They got it opened right away and let us use the washer downstairs. Joseph also gave us the case of beer we had on tab for free for the inconvenience (there really was none). Your staff at our house was fabulous and we would definitely recommend it to everyone as well as stay again. Thanks for everything. Sue & Larry