From day one, they made the trip. even before we arrived, they were gracious and open. They communicated and even until after check-out. Not once did we ever feel that we were not welcomed or excited. Once we got there, the location is great, a little off the grid. It's nice to not hear the "city" noise. But other than that it is such a convenience. I put 5 stars for everything, if I could have done more I would have, minus location (4stars), because I would recommend renting a car. While Zenaida and Raymond were readily available, we did not want to impose. We also wanted to explore the country. Other than that, they were always available and responsive. It is truly a "hidden gem." We look forward to coming back and staying with them again.