Judy was responsive and very helpful from the beginning! This was by far the cleanest and nicest place I stayed in while in Belize. It is even better than the pictures! We didn't get to meet Judy but we met her Dad who stayed in the same building but a different part than us. He was very helpful and let us know he was there if we needed anything. They left us a gallon of water in the fridge which was nice. This was the perfect place to stay if you want to visit the Mayan ruins nearby.