Vacasa is the worst! Go elsewhere. This review is NOT a reflection of the property owners at all, just the company they use to manage unit 24 at Caribe Island resort. They are extremely unprofessional and painfully slow to respond to needs. The freezer was dripping water into the refrigerator the entire time, and pooled water all over the floor, making for a slip hazard on the tile floor. The shower head leaked the entire time due to stripped knobs. They’re also trying to charge me $88 for a stained bed sheet and kitchen towel, as opposed to laundering with a little bleach. Go elsewhere! Read more:
Appalling that your property mgmt company only supplies two rolls of toilet paper and 2 rolls of paper towels, as well as only 1 water. SUPER CHEAP! There were 2 guests in our party for 8 nights; I have a sinus infection, no Kleenex was supplied either. I called Vacasa headquarters and the rude gal that answered confirmed that this is their “policy.” Also, the concierge and Vacassa team were super slow to respond to my message. It took them 3 days to reply about needing more drinking water, only to be told “no” of course. I was told I’d have to buy more paper products in town (a good 20 min commute by golf cart) and drinking water. WHO DOES THAT? I contemplated using Vacasa to manage the new home we’re building in San Pedro, Belize, but would never expose our guests to such lousy, poor customer service. I don’t see Vacasa lasting very long on the island. The local gals that cleaned were very sweet and professional though. I wish I could have worked directly with the property owners and not some publicly traded conglomerate that’s ripping off the property owners on this awesome island. (50% of nightly rate?) Local PM’s typically take 20%.