The host was slow to respond to emails, but not too bad. Host failed to keep on top of her airbnb calendar. This led to us having to stay first night in another location as airbnb showed the night open. The host did let us know of her failure/mistake and we agreed to stay the first night at another location.
The new location for the first night had a receptionist (its a hotel or time share condos, unclear really) who I described the mistake to simply in order to identify ourselves to her. This was needed as she at first was saying she was not an airbnb place. Receptionist quickly understood when we told her of the mistake and that it was just for one night. We also asked for a phone contact for the host, but receptionist would not give us one saying she herself could deal with all our needs.
We woke up the next morning to have a manager of the "hotel " be really rude and telling us we should really check our email. She then said we no longer had a place with the host. Reservations cancelled and refund way short of what it should be.
What happened? While we were out eating, enjoying Caye Caulker and then asleep - never giving a thought to emails! - the host sent a string of very long, very nasty emails asking why we said to the receptionist that there was a reservation mistake. Went on and on about things clearly made up in her own mind. And that we dared to ask for a contact by phone just blew her mind. Very paranoid or low self-esteem person apparently. Or did the person who she rented our first night to want to stay and offered a higher price?
Doubtful. Later we did talk to her husband who did say Alexis is "very sensitive" when someone says she made a mistake.
We arrived to Caye Caulker after 40 years for my first time there and 30 for my wife. The way-off-base emails the host sent, her ugly words and the fact we no longer had a place to stay was heartbreaking.
Good news is so many still recognized me and wife after I described the different years I was there (early 80s many visits), our good friends Bobbi and Jean (THE folks to snorkel with for so long), and told of the little houses we rented. We had a great time reuniting with old friends despite this terrible host (an ex pat, of course).