The place and location were lovely. Francisco was a great person to work with in the complex. The only negative was our host Tracy. She did not address a broken a/c telling us the temp is fine even though we had to relocate to the living room. Someone came out and said broken circuit board unfortunatley. We requested a 1 night stay refund for our 4 night stay since no guests had stayed for 2 months prior and noone checked to see if the systems worked before we arrived. She was not sympathetic and instead decided to lecture us about traveling even though we travel around the world. I would recommed the complex maybe just a different host who is more accommodating to their guests.