I am going to be as fair as possible with this review, since I understand that Belize City is not touristy and there’s little customer service culture, however it is important to write about this disappointing experience, even if most reviews are positive. This listing is a hostel called Red Hut Inn and they offer tours to the famous and close by attractions of Altun Ha, Zoo and Baboon Sanctuary, all near Belize City. I booked with them a solo tour to Altun Ha and Baboon Sanctuary for $130 USD and while I was taken first to Altun Ha and I was then taken to another place that, unbeknownst to me, is not the Baboon Sanctuary but poses as it. Much later in the evening I complained to a local friend that the Sanctuary felt like a pushy tourist trap and not very responsible or ecological, he pointed out it didn’t seem like I went to the Sanctuary. So I compared the pictures of the place I was taken too with pictures online of the real Sanctuary and they are very different. I remarked about this to the receptionist on the next morning while checking out and she seemed surprised and said it could have been because they used a new tour guide since the owners of the hostel who usually guide the tour themselves were not there. I wanted to speak to the owners but they were out of town and while the receptionist communicated with Julia, she wouldn’t let me speak to her directly, so it was all discussed through her. The owner told her that this place I went to was where they always take their guests and they like it. I said that this was dishonest because they clearly advertise it as the Baboon Sanctuary (which is much larger, has a museum and professional caretakers, not this dingy thing they took me too). Most customers wouldn’t even know they are not going to the Baboon Sanctuary. I took pictures of their reception desk advertising it and all. The receptionist then said they always advertise it as a “private” tour so I should’ve known it was not the Sanctuary (!!!). We argued about that and they wouldn’t even acknowledge they never explained, much less refund that part of the tour. Since I was leaving then and they had to call a taxi cab for me to leave (it's in a residential area, on the edge of the city) she insisted I had to settle the full bill and at the end they charged $10 USD less, so I paid $120 for a tour that should’ve cost me only $80 (the price of their Altun Ha tour only). I felt pressured to pay without having resolved the issue. I tried to be civil throughout and they took advantage. This is not good value for money (it is a bit rundown and expensive, but this is a reality in Belize outside the Cayes; also the bathroom sink is inside...