Hilda was so friendly and helpful. She showed us around the apartment when we arrived and gave us great tips for things to check out on Caye Caulker. The A/C wasn't working in one bedroom room and they needed to order a part. Hilda was very apologetic and arranged for me to stay in the apartment next door and gave us a bottle of delicious Belize wine for the inconvenience. She couldn't have prevented the A/C problem and she went over and beyond expectations to make our stay comfortable.