First communication when setting up our trip and home was quick and always answered our questions. The home was perfect! Clean, great amenities and welcoming staff! They have an on site caretaker, Juan who was helpful and always looked out for us. If you are planning excursions ask Jameli as the tour group they use is exceptional. We did the ATM, cave tubing and Mayan ruins...I would recommend all of them without hesitation. We loved our stay here and would come back in a heartbeat!!