The good: We enjoyed the location and wanted to enjoy everything and everyone. It’s right on the beach with amazing neighbors and a breakfast burrito guy on a bike every morning at 7am! We also had very squeaky doors and beds (like wake someone up loud) but they were prompt to fix it and take care of it thoroughly. 20 min from town and 10-15 from secret beach. So good to be in the middle.
The Bad: We bought a large sum of duty free liquor at the airport and 100% put it in the transport van. My own mother had it in her hand upon arrival in the van and she tried to bring it inside the condo, but they insisted on taking everything in so we could “relax”. This trek was 30-40ft to our condo. The next day we realized that NONE of our two bags of liquor (8-9 bottles, $150US worth) made it in the condo. We reported it to the front desk and were immediately told we most likely either left it at the airport or we just can’t find it inside, and he made a quick call to the van driver and nothing was in the van he said. He then told us that everyone is trust worthy and no one would steal anything. While we were sure we looked everywhere multiple times already we went back and looked and found nothing. We then told them again about the accounts of it making it into the van and my mother trying to take it inside and the management just kept saying we most likely left it at the airport. We even asked to see security camera footage and we were denied. No responsibility taken on their end, they only blamed us. No attempt to make things right or make it up to us or anything. This us with a bad taste in our mouth and a lack of trust for those managing the property. While it has beautiful views we won’t be back.
On previous trips to Belize we didn’t have this issue.