When we arrived there was a welcome sign on the door and then Ernesto arrived followed by Tuxedo the cat. Ernesto was the perfect host making sure we had everything we needed and answering all our questions. He even lent me binoculars in case the Toucan showed (he didn't). The grounds set on the river are beautiful. The cottages (we stayed in two different ones) are lovely and stocked with everything one needs, including fresh ground coffee. The property is easy access to San Ignacio and many of the area sights but you do need to have a car if you are staying here. Sometimes I missed the convenience of being in town but this is a lovely, peaceful setting and I highly recommend it to anyone looking for a tranquil experience.