When we showed up, we were surprised to find a dimly lit cluttered office. Julia was not there and the lady at the front desk let us know that our names were not in the book. After some back and forth, she finally showed us our room, which smelled like mold and had fleas in it. There was also loud construction happening and safety didn't seem to be the first priority. We had been staying in hostels for 2 weeks but this was... dismal. We ended up leaving and walking to the Best Western down the road. I was bummed I had already paid.