This is my second time visiting Swan Villas and the very first time was such an unbeatable experience… I am not sure what has happened in the last year, but the service /quality definitely has decreased. Not sure if it’s a change in management or what, but the only thing that saved this review was as soon as my service requests were sent, someone did immediately deliver and check in on me.
Towels seem to be an issue for Vacasa units in Placencia. I noticed this as this was the second unit I stayed in during my time in Placencia. I had to ask for more towels, for a 7 day stay, but luckily - there is a washer dryer downstairs to alleviate some of this.
Check in is and has always been a bit challenging. If you’re having any trouble with accessing the lockbox, you’re kind of on your own, especially if it’s a late night check in..
Wifi/Internet was pretty terrible. This was consistent in both times I’ve stayed. The first time was a nightmare, this second time around, I figured out that the deeper in unit you are (further away from outside) the worse the connections are. This is due part to the wifi extenders being outside. Not in unit. Unless you worked and stayed right by the window to catch a signal… or remained outside by the pool.
All in all, the grounds are beautiful, beds are quite thin but you kind of get used to it..