The place is nice overall, worked out well for our family of five. Common area and master suite are spacious and all the rooms have cable tv operating (once you figure out how to turn the tv’s on manually.). There is a nice balcony that runs the length of the unit on the ocean side, but the otherwise nice view is marred by a large and dirty construction site immediately across the street. There is a convenient (if pricey) market right across the street for supplies. The location is good but not great - not really walkable to much but an easy golf cart (renting one is a must) ride into town or to the restaurants/ beaches to the north side of the island. There is a pool on premises which is nice and is a really good place to watch the sunset - unfortunately the pool bar (owned by a nice guy) was unmanned the majority of the time.
Communication prior to arrival was excellent. Experience once we arrived wasn’t as good. Don’t bother booking transportation from the airport to the hotel through the staff. The car we were put in at the airport wouldn’t start (dead battery) and upon arrival at Ambergris port no car was there to pick us up as promised. It is easier and cheaper to just take a taxi to the port in Belize City from the airport, buy the ferry tickets yourself (take the express) and hire a car from the Ambergris port to the hotel. Plenty are available for $15 US. In addition, we rented a nice golf cart from someone we met at the port for $225 US for a week (they met us at hotel with it later) compared to the $350/week rate from the vendor the hotel works with (same guy - Mark - who didn’t show up on time to pick us up at the port I believe.) Incidentally, be aware there is a $5 US fee to cross the tiny bridge into town on a cart from the north so make sure you don’t venture out cashless.
Lastly, the on-site office is usually vacant which requires chasing down the property manager somewhere on site if you need a live conversation. We arrived at 5:15 on a Friday and despite the “Open” sign in the office never encountered a soul other than security anywhere on site until Monday so weren’t able to get any questions answered easily. Having said that, the staff (Abraham in this case, Michaela was never seen even though we were led to believe she was the point person) was extremely nice and helpful once found.
Overall, the place is nice, good value, good security with guard gate, good AC and mostly reliable internet, washer and dryer right outside the unit, and we had a good time.