Let me start this review by saying we are not picky travelers. And we are also very Midwestern, and the Wisconsin nice gets the best of us and makes complaining very uncomfortable... But we feel it only fair to warn other travelers about this apartment. When we arrived we were disappointed, the apartment is tucked away in an alley behind a restaurant and a hotel. The apartment itself is okay. the basics are there and we didn't plan on spending much time In our room. This was until we went to get in bed after a long day. The mattress shouldn't even be described as a mattress. It was like sleeping in a fish bowl. It deflated in the middle to the point where you could feel each board underneath. We are young and healthy, but the next day we could not walk because our backs were so messed up from the bed! We stuck it out the first night, with no sleep, then in the middle of the second night, we gave up and complained. By 7 am the next morning we had packed our bags and found a new place to spend our next 4 nights on caye caulker. Axio did give us a refund for 3 nights, which we appreciated. The response time was also very quick and friendly, which was also appreciated. They were willing to be flexible with the refund/cancellation, they didn't have to do that, so we were grateful for that! We acknowledge that we shouldn't have waited until the second night to say something...but we didn't know what to do, we couldn't find another place with a vacancy after the first night and felt stuck. Axio did say they were planing to replace the mattresses, but I was disheartened that they would even consider putting a human being in that bed knowing how horrible it was. Worst of all, they said they planned to put other guests In the room upon our early departure whom they had overbooked at another property. Those poor souls, we wished we had a way to warn them and felt we had some moral obligation to do something knowing they were going to continue to rent the apartment! We ended up paying over $65/night for the 2 nights after costs and fees. You can find much, much better accomidations on caye caulker for that amount...where you will be able to sleep on a real mattress. Beyond the mattress, the room smelled terrible, there were small bugs everywhere, the air conditioner sounded like a jet, and the shower was mold ridden with no hot water.... Honestly, we would have been able to get over those things, and they seemed very minor compared to that mattress...it was that bad! You will have a much more enjoyable trip if you book elsewhere.