!Bad experience alert!
Due to a bureaucracy problem at the border of Mexico/Belize, we were unable to leave Mexico and arrive to Belize, and we needed to cancel the 4-day reservation. It was on the same day we were supposed to arrive, and Natalie told that she's unable to issue refund for us, and if we wanted to come later - we can, but we couldnt leave Mexico so this was irrelevant for us. Then we even met a girl at our hostel who was going to Natalie's place, so we called and asked whether she could use our reservation instead - and the answer was NO.
This reservation was unrefundable and untransferrable, although we know that other places with flexible cancellation policy tend to be more consideting in these situations.
So basically we just lost a full payment for 4 days.
Before ordering this place - check whether you agree to the cancellation policy, because in case of unexpected events you might be feeling disappointed, and lose your money.