Matt and Terri were really great. They were incredibly responsive. We requested some dressers to put our clothes in and within 12 hours, Matt delivered 2 dressers - 1 for each of the rooms that didn't have a dresser. In addition, Terri picked us up, dropped us, organized activities including a golf cart rental and dropped us off on our last day. When the golf cart didn't start one day, she had a crew over in less than 20 mins to fix it.
The house is wonderful. The view is stunning and the terrace was breathtaking. The terrace is on the third floor and it's huge - the pictures don't do it justice. We were very comfortable and enjoyed our stay thoroughly. We would easily stay here again on our next visit.
If there is one thing to add, the house is on a lagoon, not the ocean. This isn't obvious from the pictures and I assumed I can just jump into the ocean water but no. The lagoon is not swimmable so your two options are either the swimming pool or a short drive to the beach.