Diana was quick to respond, however, my room was infested with ants 2 days in a row. The list time in the shower and and in my clothing- which was having in the shower area because there are no closets in the room in which I stayed. The 2nd time - the ants were in my room, on the walls and all over the floors. It was late when I arrived to my room and very dark on the grounds. I really just wanted a good nights sleep.
Needless to say that was difficult to have a peaceful sleep because I was very uncomfortable. The next morning I brought this concern to Diana's attention, along with my inconsistent wifi. I was unable to to maintain contact with my associate, family and friends from room; also I had to incur additional phone expenses because I could not connect my phone to WhatsApp or wifi while on the property.
I shared that I would need to find another place to stay. Diana's response was very rude, condescedning and disappointing - knowing I was there considering a business Belize; Diana told me that perhaps Belize would be too much of a challenge for me due to the bugs, she also stated "You are lucky there was not a snake or tarantula in your room"; she went on to make this very dramatic portrayal of me regarding the ants, stated she has over 600 reviews while I only had 13 and then walked off in the middle of conversation.
I could share more but I will leave it here. I have spent 5 weeks in Belize in various parts of the country and multiple AirBnBs and I have never been treated so poorly. Thankfully my other experiences and have been much more pleasant.
As a fellow AirBnB Superhost - I would hate for anyone to be treated this way. I hope this review helps to prevent some one else from going through the same experience with Diana. This was unsettling to say the least being in a different country.