Communication throughout was outstanding. Photos were much better than what the place looked like but it was still not bad. We were a little nervous driving our golf cart out to the property as we had no idea where we were going though the office did try to help by giving us directions. And the road was very bad with a lot of potholes but we got used to that with frequent trips into town and Secret Beach - both about 30 minutes from the property. The beach on the property was pretty from afar but seaweed is a definite problem all around San Pedro with the exception of Secret Beach. Had a problem with our balcony door but Roni came over and took care of it right away - very pleasant young man. All in all a good property but if you're looking for luxury, this is not it.