Corrina responded well when we called. Our group arrived earlier than expected when our flight was moved up, so it took a little time to get someone to pick us up, but no one was at fault. Once we were able to contact Corrina, she put the wheels in motion to get someone there for us. The taxi took us to the dock where we were picked up by our boat captain, Dino. He was very helpful and was available whenever we scheduled transfers. The staff at Brahma Blue were all very nice and helpful. Being unfamiliar with the area, we didn't realize the resort is accessible ONLY by boat. Since we were reserving a golf cart, I assumed we could use it to get out and explore the area around the resort, but it was to use on the main part of San Pedro only. Part of our group used it to drive out to Secret Beach and other areas too far from town to walk. We also used it to get around town. I would highly recommend renting a golf cart if you like to venture out on your own. The resort is in a beautiful area, very quiet and hospitable. They provide boat runs regularly so it is easy to get to San Pedro and back. The penthouse is 4 floors up, so be prepared for some intensive stair-climbing. It is definitely a good workout. There is a wonderful little eatery called Coconut Café on the resort grounds that I highly recommend. Brahma Blue has a nice pool area and there are lounging areas in various spots on the grounds. They also have kayaks available if you're keen to explore the lagoons.