Roy has a beautiful property with superb accommodations. My daughter and I were welcomed by his staff, Naria, who does everything at the resort, including cooking/check-ins/cleaning/activity scheduling. She is kind and thoughtful. Our cabana was sparkling clean and we were so at-home and comfortable. The activities scheduled through the resort were beyond our expectations. We did the crocodile night tour and morning river tour. We saw tons of howler monkeys, iguanas, crocs, and interesting birds. The guide, Cade, was extremely knowledgeable and experienced.
The only trouble we experienced was in reaching the host. This may have been a one-off, but my recommendation is that you contact the host daily until you get a response.