The check-in process was easy and it was nice that there was a pool, but we would not stay here again. The beach is small and the staff does not rake it regularly so there was almost always trash and sea grass on the beach. You have to walk on sea grass in the water as well. It was nice to have a pool but the edges were moldy and it was not as nice as the pictures make it seem. The inside of the condos are pretty basic. The beds were fairly comfortable and the condo seemed to be clean but was just not updated. We didn't have a cushion on our futon couch (just the frame). The stove vent hood had been removed and not replaced and the wall behind where the vent should have been had not been painted. Only tap water is provided so you'll need to bring your own filtered water. It was also hard to get a timely response about scheduling excursions, although we were there over a holiday so that may have been why. We were glad that we had rented a car during our time there because it is quite a ways from Placencia village. This is more of a budget place to stay and on the two to three-star level.