Our stay at the Hidden Gem was wonderful! When we booked, Debbie was quick to email with details about our stay, details about the property, and tips about visiting Caye Caulker. From the beginning of our visit, Michael and the rest of the management staff made sure all our questions and concerns were taken care of. Michael organized for a golf cart to pick us up at the water taxi to bring us to the office and then to the home. Gilbert (our taxi driver) was even nice enough to offer to stop at a grocery store on our way if needed. Once on the property, we were easily able to rent bikes in order to head into town, as the property is about 10 minutes from the main town via bike, for a price that was cheaper than anywhere else on the island. This property is immaculately maintained, and we cannot compliment the support staff enough. The pool and dock are beautiful and wonderful bonuses to this property. We traveled in a group of two couples, so the only minor issue was deciding who got the bedroom and which couple had the open loft. This set-up might work better for a family with children. With that being said, we definitely would consider re-booking this location!