I made a mistake in reserving Hilda's place. I thought it was located in San Pedro instead of Caye Caulker. I informed Hilda of the mistake that day as soon as I realized my bank account had been debited for the room. I explained the error and asked for a refund. She refused. I then asked for a 50% refund, given that she knew ahead of time I would not be staying at her location at all. She responded that she would consider it if I canceled the listing, AND she was able to rent it to another person. When I tried to cancel, I could not do so because it was listed as a nonrefundable listing. Hilda knew ahead of time that the app would not allow me to cancel, yet instructed me to do so. She charged me for both nights, knowing I would not be staying there and that I could not cancel through the app. I would have been happy with a 50% refund.