Customer service was ok. There was a light out, it was fixed. Then there came a horrible smell that was unbearable. There is seaweed piling up all over n it smells bad but the smell inside was more like a sewer issue. We left a day early. No offer for compensation. The house is nice n spacious. Never met the owner. Its not close to anything but the gold carts were fun n handy. We enjoyed the experience.