Our stay was incredible! Jim was very helpful during the reservation. He answered all of my questions with speedy responses. Jim even offered local tips and suggestions on rental car companies and other places to stay during our travel through Belize. During our travel to the house we had car trouble and Jim and Lucy were kind and understanding of our later arrival. Make sure you rent a 4 wheel drive vehicle, you will need it! The Manager Lucy made the stay welcoming and made the house feel our own. I highly recommend having Lucy cook! Her meals were delicious! Lucy and her family helped by making suggestions of local places in the city as we explored. We did several excursions through Lucy and her family. Horseback riding at sunset was a wonderful experience! We also did the pontoon river tour to see the waterfalls. I highly recommend staying here! My family and I hope to visit again soon!