The location of the Airbnb was perfect for us and super convenient. It was right near city center and most of the restaurants and travel agencies. The Airbnb looks just like the pictures--there are no surprises. The AC worked perfectly; each bedroom has its own AC unit and controls. However, the living room does not have an AC unit. We did not find that to be a problem because the AC from the bedrooms kept the living room cool. I don't think we interfaced with Maritza herself, but the people at the clothing store downstairs were very helpful and responsive.