Heidi was there to meet us at the dock for the water taxi. She walked us to our unit and went over everything with us in person. This was very helpful. The condo is in a great location. The view is amazing and you can walk to everything from there. We especially enjoyed the view from our balcony and from the roof-top deck. We went to the roof to view the sunrises and sunsets and the stars. It added a lot to our enjoyment of the trip.