We went to Belize for the first time as a family vacation celebrating a couple family birthdays. Being nervous as to what to expect, the customer service and prompt communication from Rodney, Cindy, and all of the staff was above exceptional. They kept communication prior to arrival and throughout the stay, setting up transportation for us to and from the airport. The room was very clean and staff was available when needed. Cable and ac in the room and they made the living room futon into a bed almost creating a 2 bedroom situation which was perfect for us. Kitchen fulley stocked and great location for the beach and right in the middle of placencia village. We absolutely loved our stay and definitely will be returning. Thank you 🥰