The original place we booked had a broken AC unit, so Alexis moved us to another unit to try to accommodate our stay. The place we stayed was clean, right next to the Ocean Ferry dock, and had an easy check in process. However, we booked the original unit for three nights, and were not planning on having to switch units which disrupted our stay and the activities we had planned for the second day. There was also extremely loud music playing from the other rooms as this place had a backpacker hostel / beach party vibe, which is not what we were looking for. We booked this place last minute, and Alexis did her best to work out a solution given the broken AC, which was very kind. Because of the disruption, Alexis and Scott were kind enough to offer a refund of the second two nights. I can't speak to the unit we booked, because we didn't stay there, but Alexis and Scott were great with communication and working with us when the booking didn't work out.