Everyone we interacted with was very kind and professional. Responses were VERY quick - I'd say usually within 15 minutes. There is a convenience store located within the neighborhood - just 5 minutes walk. And a larger store on the main road. There is also a bus stop at the Los Lagos entrance. Be aware that there isn't much else in walking distance but the owners can help with transportation inquiries. There were a few minor creature comforts we missed but that's mainly because this was our first time renting just part of a home. That being said, it was noisy at night sometimes (continuous heavy footsteps) - I think there may have also been stairs adjacent to our room? It stopped by 10pm but may not be good for light/early sleepers. Overall the stay was comfortable and certainly a great value. Having Netflix was nice and the AC was ice cold!