The Windsong Villa was beautiful, clean and in a wonderful location. Unfortunately, our host was out of town when we arrived and had a substitute meet us. We had just traveled for 20 hours and were exhausted. We arrived 30 minutes early hoping to just stash our luggage at the house. We could not get the phone number for the greeter to work and the lockbox was not working. The greeter showed up a few minutes later and informed us we were early and needed to wait outside until the checkin time. We walked to a cafe and returned 20 mins later at the checkin time and the greeter was gone. We read great reviews about the hosts, but we did not receive the service that was raved about. The grill was broken, the lockbox only worked sometimes, there was no cleaner, very little shower soap and half a roll of paper towels so we had to buy cleaning supplies for the house. We asked about help with tours, but ended up having to book everything ourselves. Happy with the house, but not the hosting.