We booked the Reef House and downstairs apartment with a group of 7 adults and our stay was *mostly* fantastic. Our point person, Israel, was absolutely incredible. He coordinated all airport/water taxi transfer as well as bike rentals, and was extremely responsive and helpful. We reached out to him with a few different questions and he was always gracious and friendly. Check-in was made smoother by him greeting us when we arrived to help us get settled. Additionally, he offered to coordinate Covid-19 testing for our group before our departure and had a lovely medical professional come to the house to test us, which was unbeatable in terms of convenience.
The location couldn't be more ideal: The house is secluded enough from the main strip to be quiet and peaceful, while also being a 5-10 minute bike ride to all of the action. The pool was a "nice to have" when we chose the house, but we ended up spending a TON of time out there enjoying it! Absolutely delightful.
There was a one-off incident during our stay where there was a pretty severe leak in the upstairs bathroom and we had some flooding in the house and water coming through the ceiling below into a bedroom and onto the bed and our belongings. Definitely not fun but it happens (especially on an island). While we weren't able to get a hold of anyone (9pm on a Friday), we were able to get Israel there first thing the following morning. Someone in our group was able to turn the water line off to stop the flooding thankfully, though it meant we were without running water for 12 hours. Sharilyn called me to offer alternate accommodations which we appreciated. We recognize that pipes in Caye Caulker are delicate, so it was moreso bad luck than anything else!
A few quirks to be mindful of: Bathrooms have saloon-style doors and the upstairs one didn't latch, so it's tough to get complete privacy. A few of the ceiling fans were out, and we wished there were a few extra towels and blankets (especially after we used most of what we had to soak up water from the flooding).
All in all, we would probably stay here again.