Orlando made us feel very welcome. We were greeted and checked in by Bianca and she was super friendly and explained everything nicely and threw in some fun facts. We also booked a tour to Lamanai through them and they safely held our bags for us at their sister hotel while we were gone after checkout, and brought them back to the cabin area when we returned from the tour. Eber, the shuttle driver was also very friendly. Overall, top notch hospitality here!