Steve was very friendly and helpful with recommendations on other things throughout Belize before and during our stay! The grounds and 'tree houses' as my friend and I called them, were a jungle dream! The kitchen was well stocked with pots, pans, dishes, spices and basics. They left a homemade banana bread and some fresh orange juice, along with milk and cereal for breakfasts. Remember, this is an eco-lodge in the JUNGLE. It is a tad damp. There are bugs (not too many inside), and it is ill advised to walk the grounds after dark (okay by us). If you are looking for a posh, air conditioned hotel, this is not it. This is sleeping in a dreamy jungle tree-house, which was perfect for us. A tree frog came to visit us while eating dinner one night and the sounds of the jungle were extremely peaceful. They do lock the gates after dark, and when it gets dark, it is DARK. We DO recommend taking the gate key and a pic of the info card with phone numbers in case you need anything on the go.