Wow, what a terrible experience here. This is actually my third time using Vacasa for my Belize travels and what an incredibly terrible experience this time around. I am not sure if it’s new management in the last 3 months since My last visit to Belize, but this will be my very last time booking with Vacasa.
The units at Beach Villa are very outdated, but - you get what you pay for. The amenities are extremely lackluster and quite frankly Roberts Grove right next door offers so much more for your money.
I booked for 7 nights, 8 days at this unit and was given 2 sets of towels, one each for my partner and I. When I asked for clean towels on day 4 I was told to pay 5 usd - which is NOWHERE ON THIS LISTING AS ADVERTISED!!!! On the same day, someone opened the locked front door with a key, while I sat and watched in horror as I was on a business zoom call - which tells me that Safety here on the premises is of concern. No response from Vacasa for my concerns. I never received a response or resolution.
It’s truly not worth it here or through booking Vacasa units. Will not stay here again and do not advise to stay here or book with Vacasa. The service was terrible and I will certainly forward my complaints to Airbnb.