We weren't sure what time we were getting to the island, as we stayed on the main land for a few days before coming to Caye Caulker. Coincidentally, we connected with the house's taxi drive, Celvin. Celvin was super helpful and friendly and got us to our cabana safely. Chip's directions via message were clear and easy to understand. We had no problem getting through the gate and into our room. We thought the swimming pool was shallow based on past pictures we saw but there was indeed a deep end and it worked well with our two five year old boys who wanted to swim in the pool everyday. It's great the the pool is right in front of all of the cabanas, making it super accessible.
Chip responded promptly when we learned that our TV did not work. Molly (the resort's housekeeper) attempted to fix it but was unsuccessful. Celvin later unsuccessfully tried as well. They did reach out to let Chip know that this was an issue. We never got the TV to work while we were there but that wasn't a big issue for us, as the kids had tablets and DVD player and we didn't mind that they had limited access to TV. We couldn't have been happier with Molly, as she was attentive to our needs daily.
It is definitely a distance from the Split but still an easy enough walk (approx 20 min depending on how fast or slow you walk). The cabanas were, however, close to the Koko King ferry which we ended up visiting more than the Split, as this seemed to be more kid friendly. They have movies on Friday nights for kids. Wish Willy's is a must eat, as is Pasta per Caso on Caye Caulker. There is a lady named Aracely very close to the cabanas and she makes amazing fry jacks and other foods. She's in the green house right next door to La Isla Carinosa Academy. She's very humble and kind. Our neighbors in the other cabanas were friendly. This was the perfect location for us and our kids and would definitely entertain staying there again in the future. We look forward to going back without the kids!