Absolutely terrible experience; do not recommend at all.
1) they sent an email asking to confirm our arrival time and stating that we could not check in early and that there would be no one on site so to make sure we had the entrance code. I responded to confirm and asked if there was anywhere to leave our bags. They never responded (the email was sent 3 days before arrival).
2) we arrived to find that our room had been given away with no notice to us and we were not provided with another entrance code for a different room. Fortunately, the housekeeper was there and was able to get us an entrance code.
3) it turns out our room was given away because the air conditioner didn’t work in another guest’s room. The one in our new room turned on but did not blow cold air leaving the room stuffy and hot (opening the windows is not an option as there are no screens). We messaged our local host with no response
4) after a sleepless night in the heat, we messaged the local host again as well as the people who run the airbnb page (a management company with no one local). They said they would tell the local host. She finally responded after almost 24 hours saying she had been off island with spotty internet. Said she would be back in 45 minutes to give us another room
5) after an hour (during which time we basically had no option except to sit around waiting as we didn’t want to go out for the night without having relocated our things) she assigned us what she said was the only other open room We went there and the AC was putting out cold air but with barely any power and after ten minutes the room was not any cooler.
6) at this point we cancelled and found another place to stay last minute. When we asked to be refunded for the two nights we didn’t stay, they refused. They said both air conditioners were “working” but the first one just wasn’t cold (that means it’s broken!) and they claimed the second worked fine but this was not our experience at all.
The rooms were fine and the pool was lovely and we liked that they had free bikes. If we had been treated with any kind of respect or responsiveness, this review would be a lot different.