Do not book anything with this agency! They rented me out a room that wasn't available when I arrived. Because of a bee's nest and the air con didn't work. The location is quite remote so finding similar accommodation nearby was not possible. When I told the agency of the situation nobody helped me. The hotel offered me another room, which I had to take because I had not other choice, but I'm lucky it was available otherwise I would have had to travel to find somewhere new.
On the plus side the location of the resort is beautiful, and keith and the rest of the staff did their best to make sure everything was ok. The food was really great and it was a nice and chilled atmosphere.
But the booking problem with the agency and their lack of assistance was unforgivable - imagine if you arrive late at night and something like this happens? I wouldn't risk it. Try and book this place without using Vacasa if possible.