I had really high hopes for this place but I honestly had one of the worst experiences I’ve ever had staying in an AirBnb. I can see where the aesthetic appeal comes from to book this place with the cool architecture and what not but I definitely should have read the reviews better. A lot of the reviews mentioned the same issues we had during our stay yet they were never fixed by management. Management has even responded to many of these reviews and acknowledged the issues yet still continues to rent the place out with out fixing them. From the very beginning at the start of check in we began experiencing problems. From when I retrieved the key out of the lockbox where they are all hung up and had to stand in a pile of fire ants to do so. There were several bugs in the house including many ants in our bed and through out the bedroom. There were weird stains on some of the blankets and curtains. The listing advertises a jacuzzi and bikes available for guest use. Several reviews mentioned that the jacuzzi doesn’t work… Guess what, it still didn’t work when we were there. the jacuzzi was a big part of why we rented the place. As were the bikes. All but one of the bikes were flat. When I messaged Vacasa and told them this I will say they were very quick to respond but their only responses were “I will let management know”. Okay? But what were they going to do about it during our stay? The listing advertises that there is security on site. Never saw anyone except for a random shirtless man walking through the brush behind the villas who clearly did not work there…. Not alarming at all right? The next day I did notice someone in the little house by the front gate but he was only there for about 30 min. Then they messaged me back and said that all the bikes were aired up except for 2. So I guess this man in the gate house came to check on the bikes and left again with out addressing any of the other concerns? And the bikes were still not aired up. I did not feel Iike arguing with Vacasa though and we ended up just staying down the road at Singing Sands Inn (which was amazing btw). A few other issues we experienced were the door locks - they were janky and very difficult to use. Getting into the house with the key was much more complicated that it should have been. This had been mentioned previously in reviews as well. What ticked me off the most though was probably the 2 in 1 washer/dryer… All of the controls and buttons were in Spanish… Management was kind enough to put labels on the top of the unit explaining how to start one setting for the washer and one setting for the dryer but only one and it did not even explain what kind of setting it was… just told you to put it on it. We traveled all over Belize for 2 weeks so another reason I wanted to book this place was the ability to wash our clothes halfway through the trip. The contraption COMPLETELY RUINED OUR CLOTHES. So it got stuck after the wash cycle and wouldn’t drain… our clothes were just sitting in puddle of water basically in there. We had to put our sopping wet clothes in a trash bag and take them somewhere and pay to have them rewashed. My boyfriend should not have had to worry about fixing someone else’s washer on our vacation but there he was doing just that. He figured out that the reason it wasn’t draining is because the drain was completely clogged with giant wads of hair and other peoples underwear (DISGUSTING). When we finally got our clothes out of the gross brown/gray murky water they were sitting in (why was the water this color you ask? BEATS ME) it had turned several of our clothing items a completely different dark grey color. Straight up dyed them a different color. The whole place was for sale so I definitely think someone had just kind of given up on the place and wasn’t too worried about it anymore but it really frustrated me that they acknowledged all these issues with their rental units but still continued to advertise amenities and rent them out.