I'd like to start this off by saying I think my family and I were, unfortunately, a one-off situation, and we were genuinely upset we didn't get to stay at Rose and Nancy's home. At the time of booking, the listing did not mention the "road" to the house, which is incredibly steep, rugged, and 100% requires four-wheel drive. We didn't get info about this until five weeks after booking in a welcome letter (three weeks before our stay) and at the time we'd already booked our rental vehicle. The welcome letter also arrived one day after I'd had a terrible hiking accident, was hospitalized, etc. so while I was able to review it, it was closer to about two weeks out from our stay. The letter only recommended four-wheel or AWD. Four-wheel drive gets "recommended" for paved roads here in Arizona when it's not really needed by rental car places that just want money, so we didn't think anything of it. We also didn't really know what we were in for and our rental car was non-refundable. Also, we were only offered a partial refund and ended up working with Airbnb to get the remainder of our money back. HOWEVER, property manager Marilyn, whom we met to get to the house was incredibly sweet and very gracious with our unfamiliarity with direction/location. We were supposed to meet her one place and when we called her and described where we'd ended up, she told us to sit tight and she was there in about 10 minutes. When we couldn't get to the home, she recommended a place we could stay, and also asked that we called her back to let her know we'd found somewhere to stay. She communicated with the hosts to let them know what was going on as well. Even though we weren't able to get to the house, I think this was just a situation that just came down to timing in a few different ways. The listing has since been updated so the road condition is clear, and hopefully all future guests are able to enjoy what looks like a gorgeous space in such a great little town.