Kay went out of her way to ensure our vacation in Placencia was everything we hoped it would be (while she was on vacation herself!!). Her niece Carolyn arranged transportation for us from the airport, greeted us as soon as we arrived, and was available for any concerns we had. Sadly, we did not stay long at Coconut Cottage due to the sargassum and Kay still offered us a full refund due to circumstances out of her control. I truly appreciate her going out of your way to ensure we were taken care of. We will be back to Placencia soon and cannot wait to stay with Kay! Seriously, the location is PERFECT, walking distance to everything, it is right on the beach, the rooms are roomy and clean, plus she has cats on property! We hope to see you soon, Kay! And again, thank you for your hospitality and understanding of our situation.