Nicole was very nice and accommodating, she answered all of our questions and helped us with whatever we needed. She provided us with a directory of Placencia listing everything around town, such as restaurants, cleaners, bars, etc. We were right along the water and there was a nice sitting area where we could relax. The location was great, it was close enough to the main city where it was convenient but also away from traffic. The apartment was well kept and clean, it had everything we needed for our stay.