Vacasa has many beautiful vacation properties but this isn’t one of them. I’ve been frequenting Vacasa’s units for the last 3 months and have never had any issues with my stay - except this one at Mara Laguna. The local management for this property is unreliable, irresponsible and unresponsive. My second night was terrible, as the power ONLY in our unit went out and we were left in the complete dark and heat for over two hours- while We were told that someone would be there in an hour. Faulty electrical box - as it went completely out - Which tells me that property management knew this unit had concurrent issues..
We had to completely move out in the middle of the night to another unit - of which we were told quite condescendingly that it would be of no additional charge. What a joke. My partner also was sleeping preparing for an overnight shift while this happened and was late for work and exhausted from the heat and moving our luggage.
The second unit we were in, my water shut completely off in the morning and once I told the property manager, the response was there was a confirmation needed from security if this was true? No one came to check in the apartment.
Honestly. The units are lovely and slightly updated (depends on which building you’re in) But should there be any issues, these folks are ill-equipped in handling customer matters and offer no additional compensation for troubles.
It also seems like the sargasm from the sea is eroding the electrical unit outside of their condos, which I think they should check out immediately.
I’m sure there’s plenty of people who enjoy their stay here and I can see why. But should there be any issues, you’re pretty much on your own.