Our stay at Casa del Rai was wonderful! Aileen wasn't there during our stay, but Alex was the absolute best. He was attentive and helped us with anything we needed. He went above and beyond to make sure we had everything we needed. Aileen arranged for us to be picked up at the airport and driven to the water taxi, and then Alex picked us up from there and took us to Casa del Rai. He arranged our golf cart rental and our amazing full day sailing and snorkeling excursion. One of our a/c's was on the fritz our first night and it was fixed before we got home from our day out. Alex recommended things to see and do and gave us super helpful tips. We felt so safe and taken care of. Two of us left a day before our other two friends and Alex text me when I was back home to let me know that one of my friends didn't come back to the guesthouse the night before and he was worried. I reached out to her and then reassured him that she was OK and had stayed at another friend's guest house at the island. That level of concern and care was amazing! I literally could not have asked for a better experience. It felt like staying with family. Thank you Alex and thank you Aileen for a wonderful vacation. I hope to be back soon!