I was not happy...all the reviews led me to believe this was a warm inviting environment. I found little conversation and almost no smiling...facts were stated...hosts interacted little to none. The restaurant food was good...but I ordered a whole chicken for food during stay...twice and never got my order. Finally I order one nite ...first order in and NEVER GOT MY DINNER...everyone else served...not me. Sorry..10 years as Neiman Marcus customer service and I live by this motto... MEET OR EXCEED YOUR CUSTOMERS EXPECTATIONS....never make it about you ...it is always about the customer. The first words out of your mouth should always be...I AM SORRY TO HERE THAT WHAT CAN I DO TO MAKE THIS BETTER. Not I take this personally and I don't know where this is coming from. Sorry I will never return