Therese was very friendly and responded quickly to any questions. The hammock was a favorite spot to relax with a great breeze most of the time. The unit was clean, and the bedding and pillows were very comfortable. So comfortable, my wife looked for the name to buy at home. Literally, the only downside was the neighbors' dogs. They were friendly to us but did bark at night. We felt safe and the unit was conveniently located. We would stay again.