Carolyn is SUPER responsive via AirBnB message and email. She answered all of my questions before the trip quickly and with good detail. She also provided a really helpful PDF map of the location of the house which made finding it significantly easier for cab drivers and the people who picked us up for the inland excursions we did. The one tiny issue we had with a shower head was fixed before it even really affected us at all because she was so quick to respond.

The house is close to a large supermarket/pharmacy, as she says, and there's also a corner grocery even closer that stays open semi-late. The home a lovely place with plenty of space and good amenities and the location is just right for being able to get in from the airport and water taxi but still get to inland excursions (e.g., Mayan ruins, cave tubing) in under 90 minutes. While there's not a ton to do within walking distance, there is a hotel and a couple restaurants you can hit up for a dinner, and a taxi into the more central city area won't cost you very much at all.

In terms of key pickup and leaving, everything ran really smoothly. We were later than expected getting to the house and the housekeeper was really patient and didn't rush us at all as she did a walkthrough with us, and she was also right on time (to the exact minute) when it came time to give back the keys and leave. There's cable TV with all the usual channels, which was great for my one friend who watches ESPN every morning =). Ample space for cooking and eating, modern appliances and all of the things you could need. We were happy here.