Carmen is by far the most responsive host we have ever had, even starting by giving us contact info for her driver, Carlos (who was a big help). This unit felt much like a European flat with lovely finishes and a nice covered deck where we enjoyed the view. The master suite far exceeded our expectations, and the bedrooms and living room had very effective A/C. The King and Queen beds were nice, and there's a futon-ish couch in the living room as well, but plan ahead if you'll need sheets. The neighborhood is like most of Belize City and being able to see the water is nice (note that Belize City does not have traditional beaches because of a high seawall). Do anticipate needing a car (rental or the driver) to go *anywhere* as there is nothing to do or eat within a mile or more. I will also add that we asked Carmen for an itinerary change and she was very accommodating, which was kind as the reservation is non-refundable.