I had a very long trip (it was only two days), but when I arrived just a by early, I had to wait over three hours for Nyssa to come show me to the cabin (I had been driving for 7 hours already), and Bruce was very rude, like it was my fault that I was an hour early... with hour time change, I was an hour off) and I was very polite in return. I waited and drove out to the cabin to finally get some much needed rest, but the electricity was out. Nyssa was so concerned about it, that she called neighbors and the electrical company to see what was going on. She was so sweet and nice, but when she said she had no idea if/when the power would return because this never happened before. and that she herself would not stay in that night in a strange place with no electricity whatsoever. So, I kindly thanked, and told her that I would feel better somewhere that had lights. She told me she understood. Bruce's reaction was so rude and uncalled for. I am pasting below our interaction. Also, being that I didn't stay, I never even brought my luggage in, I asked for a refund. Bruce was again, very rude, and is still refusing to refund me, as though it is my fault that unwanted for them three hours, and when they came (much later than anticipated) the electricity was out. This place is definitely secluded, it's definitely a good place to get away from society and relax, however, as a female traveler, I didn't feel safe being alone in the woods with no electricity, no operable phone to call in an emergency, or any other way to just see what was happening ( it was late and it would have been pitch black). Anyhow, Bruce was just super rude to me the whole time, tired to make me feel bad for the misfortunes that took place, and then I feel he also tried to rip me off. Also, it was like a sauna in there, and he charged an extra $10 to run the air, and a bunch of other charges for stuff, not listed in the description, but too bad there was absolutely no power when I was there, or maybe it's better that way, because I would not want to stay with someone who can treat people so poorly under the circumstances. It seems he really struggles with having unexpected road blocks. Here was our conversation: Me- Hi Bruce! I forgot to call before I left Tulum, but I'm here at the reception at the BOR. Bruce- Ok Nyssa will be on her way to you. I told her around 2 but I guess your early. She is driving a free Honda CR-V can you tell me what kind of car your driving please. *green Honda CR-V Me-Sorry, my timing is all off with the time change. I appreciate the help, thank...