Marcus was very prompt in responding to our queries from the beginning. We had multiple changes to our reservation and he was very accommodating (especially when it was a busy season for them). This was our first time staying in a treehouse and we did not know what to expect. We were surprised that it gave both the rustic experience and at the same time had the cozy beds, clean toilets and showers. We had a wonderful time! We relaxed on the hammocks, had breakfast overlooking the river and enjoyed conversing with other guests who were from all over the world! In fact we had Christmas dinner at Parrot Nest - it was like 35 people sitting together talking about their travel experiences! Overall we thoroughly enjoyed our experience and will recommend this place to anyone who has an adventure spirit!