We have so many mixed feelings about this place, but when all is said and done, we'll never stay here again.
TLDR; At Foshay Tower, you get low water pressure and electricity, but not always at the same time.
Starlee, the housekeeper and maybe Cecelia's assistant was great! She was really helpful, kind, and cool. Cecilia was responsive via AirBnB messanger at first. We only ran into her once by coincidence and would have liked to meet her in person at the beginning to establish a better relationship for what followed: bad water pressure or no water at all and one electricity outage, along with a couple of very rude messages from the owner after we complained about the lack of said basics. We were so taken aback we took screenshots of the messages because we didn't think anyone would believe us.
The pool was nice but we never used it and would have preferred that they had good basics rather than a pool. The building itself could benefit from a plumbing upgrade and a backup generator. We heard later that the south end of the island has more water and electricity issues than the north but some houses seemed prepared. For example, the building across the street from us still had electricity during the outage because they had a backup generator.
As for the water, while there were emergency shut downs, other places still had water, likely due to them being in the north, because we spoke to other residents and they said there was no shut down. As for the pressure, while it's possible it could be an island wide issue, things don't quite add up because the restaurants we went to had much stronger water pressure and the owner of Bambooze even showed us his shower which worked great.
When we complained about these issues and asked if there were any remedies, Cecilia was responsive but wasn't able to offer solutions. Then, the owner sent us the following message via her account.
"Hello Camilla,
This is the owner Richard Foshay. The whole island is experiencing problems. But if you are so unhappy, I think you should leave immediately. I will happily drive to the airport."
"NOW!"
To suggest we not only immediately leave the apartment, but the island, nay the country itself was rude, insulting, and completely unprofessional. This was the worst Airbnb experience we've ever had.