Our stay was incredible! Anything and everything we could have needed Sandra helped us with. She always responded so quickly no matter what question or request. We had an issue with the curtains and they were replaced the next day.
The condo and resort itself was great with pools just steps from the front door. There is not a bar or restaurant on property but there is one across the street that makes great drinks you can take to go.
A few things I wish I had known before I booked: you are roughly a pot hole filled 15 min golf cart ride from central San Pedro but there’s restaurants closer but still a few min drive. The northern part of the island has paved roads and more resorts with restaurants. This area of the island is slight less crowded which I enjoyed. You cannot walk out into the water from the beach. Even if you hope in from the dock it’s full of sea grass. I chose not to swim or kayak because of this. The sea grass makes for INCREDIBLE snorkeling in Hol Chan. This was nearly better snorkeling that the Great Barrier Reef and Richard with Suya tours took care of us. It was the best tour I’ve ever done.
Overall it was an incredible experience and I can’t wait to return! Don’t forget your bug spray and lotions (100 deet is necessary) you’ll regret it if you don’t.