From the moment we inquired about this rental place, Pernell was communicative and very helpful. The process of renting was seamless. My husband and I and a friend were excited to travel to Orchid Bay. Pernell provided me with an almost 20 page packet of information about the casita and the resort property with tips for travel and information about the house and much more!! The casita was extremely clean and many amenities were provided to help us get started including local butter and coffee! The property manager, David, was extremely helpful and ready to assist in any way. After we discovered on the first morning that the coffee carafe handle was broken, David made sure we had a replacement coffee pot before the day was over. Upon our request, David also set up massages for me and my friend. We enjoyed the use of the bicycles, the hammock, the paddleboards, and the beach. We spent several enjoyable evenings playing cards on the screened porch. We were fortunate to be able to attend Friday pizza night at the Crimson Orchid Inn where we met many friendly residents. The property is beautiful - lots of flowering plants and manicured spaces. Furnishings were more than adequate - bedding was very nice. The ladder to the loft, while perfectly sturdy and safe, was a bit daunting for my friend to maneuver in the middle of the night. She ended up storing her belongings in the adequate loft space and sleeping on the large futon downstairs instead. She stated that the futon was very comfortable. We are looking forward to visiting again in the future.