Heloisa was very welcoming and easy to contact before hand. She was very helpful and waited up for us to arrive so we could get in to the apartment with ease. The location of the apartment was fantastic and exactly what we hoped for overall. Access to both Copacabana and Ipanema Beaches was perfect and just a few minuets walk. We found the area very safe to walk around in at night. We really enjoyed our stay, thank you!