Flavia and Nando are very responsive and helpful, making the rental experience efficient and pleasant. As other reviews note, the best feature of this place is it's truly unbeatable location--just minutes on foot to Ipanema and Copacabana beaches, close to an endless selection of restaurants and the metro. The place can accommodate four, but unless you're staying for a short time, would recommend this for two. We were very pleased with the experience overall.