The host was extremely accomodating regarding our arrival time and departure. The host made sure that we had contact information if there were any issues or queries we needed to resolve. There is a conciege in the building all times and someone to help take luggage up and down. We felt very welcomed and safe in the area and people in the neihbourhood are very friendly and helpful. There are lots of shops, cafe and bars around for all of your possible needs. Most of all the location and facilities lives up to all it says in their add. Excellent +++++