Carolina was great. She was quick to respond to any questions. The apartment was great. It is a small studio very cozy and very well located in a safe neighborhood with lots of nearby restaurants, grocery stores and stores. I especially liked the check in/out times which are very flexible. The only thing I could suggest is that the bed can be upgraded to make it a little more comfortable. One tip is to bring an electrical adapter type c or buy one there which is not very expensive but indispensable if you want to charge your phone, etc.