My friend and I went down for carnival. Ana was there to greet us. She introduced us to the security down stairs and brought us up to the apartment. She had maps printed out showing where cafes, restaurant, groceries stores and more, are situated. Also, there are instructions for the washing machine.
We were in continuous contact with Ana. We felt extremely comfortable with her and in the apartment. If we needed help with anything she was available and offered to come if there are any problems. She brought us beach towels and fruits (because we wanted to try fruits from Brazil). The beach is just down the street, walking distance is just under 5 minutes. Would definitely return. Ana goes above and beyond to ensure you have a truly amazing experience in Brazil.