Lorenzo was super available from when I checked-in (also very easy) to when I checked-out! I stayed here for a month. The place is very central to Rio sul, much bigger than the photos as other reviewers have already commented and the 24hr security is super helpful when you lose your credit card, like I did (I blame Rio) and are eagerly awaiting a new one to arrive but are never home to check the post! The apartment was very clean when I moved in which I was particularly happy about.... and other important thing which isn't always easy to find in Rio.... The flat always has hot water!! The metro is a 5 min walk away, the bus stop is literally across the road and Copa beach is 2 blocks away. The view of Christ the Redeemer from the bedroom window is awesome on a clear night.