Roberta was very easy to work with except for the very last night which was frustrating. She was so great to arrange her driver to pick us up at the airport and get us to the apartment the first night of our stay. She also suggested using her friend for a hiking tour guide if we needed him. Roberta was also quickly responsive when there were a few things we had questions about in the apartment during the first two days. Her cousin downstairs came quickly to help us one night with the wifi and opening the shower drains (in the US they never close the same way, so it was different). The apartment is quite close to one of the favelas and you have to be careful about walking around after dark or by yourself. It's better to always stay with two people. The only big thing I will recommend to Roberta is that she ask the guest first if there is an issue. Roberta told the night before I was leaving very very early in the morning that I would have to "pay for the extra guests". We never had any extra guests; it was exactly the three people coming and going according to the schedule I had written her including my dad, my daughter's boyfriend and myself. She told me that her cousin and the desk attendant told her we had more guests than the three I had said. Only my daughter, who was a competing Olympic athlete, came by twice to see where we were staying; she never stayed over as all the US athletes must stay at the Olympic Village. It is required. This was frustrating as I had to spend some time at 2:30 am communicating to Roberta that her information was incorrect. She was trying to get more money out of us at the very end for cleaning.