We are a couple with a 20 old months baby girl. We stayed at Casa Amarelo for our last 2 nights in Brazil. The hotel is very beautiful and the team really nice. Our stay could have been a perfect ending to our brasilian trip if the owner had not showed up. He was very aggressive, insulting and offensive to us.
He forbid the access to the kitchen, while the team had told us we could store and prepare food for our daughter there. He told us he was even thinking about forbidding the access to the common areas and the pool to Airbnb customers. He insisted on the fact that « real » customers paid 200€ for a room instead of 50€ via Airbnb and that everything had a price… He made it very clear that we, Airbnb people, were dragging his standards and reputation down.
On our last day, we stayed 2.5 hours more after the checkout, waiting for our taxi. We had warned the team who agreed and stored our luggages in a closet for that purpose. We had lunch in the restaurant and enjoyed the pool while our meal was being cooked. Then we ate and my husband went around the house to take pictures, while my daughter and I sat in the living room, watching cartoons quietly.
Laurent showed up at 2.20pm and got mad at us for being still there. He told that posh clients were about to come and that he didn’t want them to see people like us here. He said we were not allowed to stay in the hotel while waiting for our cab and asked us to leave. He was so angry and aggressive that the conversation turned into a fight. I had my daughter in my arms, trying to walk away from him. He followed me and kept harrassing me. I asked him if he wanted some money to compensate our stay and he refused, stating that he didn’t need our money to live. He asked for my apologies and said we should be grateful to him for opening his doors to people like us, who could never afford such a high standard hotel.
He eventually went to the beach and we jumped into our cab, very upset and sad…