The property was amazing but had a problem with the property manager Antonella and her company I live Global who during check in failed to explain some crucial details about which keys are required to enter the property.
Upon check in She told me the only key required was the one to open the door so that’s the only key we took with us. We had to find out the hard way when we got locked out at 5am. The elevator also has a door which can be locked by the guests from other penthouse on the top floor.
So for more then 5hrs we could not access the apartment in middle of the night. Once finally got in contact with Antonella at 9am obviously we were extremely upset she apologised and said it was her mistake and this should’ve been explained. I understand people make mistakes but her mistake meant I was left on street waiting to get into the apartment when I’ve paid a lot of money.
I explained to her how upset I was and I wanted to compensated please get back to me. She comes back to me with I can offer you a free transfer to the airport and 10% off next time I book a place in Rio.
Now this is virtually useless to me as where I’m staying in my last few days in Rio is $15 Uber ride to the airport and I may never come to Rio. So really I was offered $15 compensation which is ridiculous for the drama and morning I had due her incompetence. I told her I was not happy with this and to come back with something more suitable.
Guess what never heard back from her or the company never even got the free Airport transfer nothing. I’m extremely dissatisfied with the way I was treated by Antonella and I Live Global the company which Cannot be trusted.