We didn't meet Florencia in person but the check in was smooth and contacted us by phone during check in to make sure all is good. Location is awesome and very practical. Building has 24/7 security guards. Very safe neighborhood. The house is so big and comfortable. Easily fitted all 7 of us. Split new AC in all rooms. Showers with high water pressure. Super comfy mattresses. Well equipped and big kitchen. Tasteful furniture and accessories. Washing machine/ drier was a big plus. Florencia allowed a late check out within seconds. I highly recommend this place for ur vacation!