Max was extremely efficient in replying to emails and providing info when it came to making our initial booking. We only met Max when something went wrong, otherwise you just deal with the door man who speaks no English, but was nice enough to watch our bags for us whilst waiting for check in time. Unfortunately we had a few issues with faulty electronics - tv blew up, the door wouldn't shut due to a broken handle, one of the hot plates did not work. In saying this Max responded promptly to all of these issues and amended them to the best of his ability. The apartment itself is very clean and tidy and a great amount of space, the location is at the Leme end of Copacabana about a 30 minute walk to Ipanema. We had no issues with safety or noise during our stay and the WIFI was great. I would suggest to the owner a few things to improve the stay a little - more info to the guest regarding transport options and local amenities, especially supermarkets. I would also recommend having a microwave which would have been a good back up for the broken hot plates, also a washing machine would make the apartment perfect as the laundromat across from the apartment is not that cheap. Overall, great cost effective stay!