Despite a good location and a comfortable bed, we had multiple problems during our stay here. To begin with, we arrived in our room to a very filthy floor. Within seconds, our feet were nearly black from dirt. We requested it to be cleaned, and when we got back to the room the next day, very little effort had been made to clean it.
On top of that, we found the staff to be very unhelpful. There were multiple issues, including getting locked out of our own room and finding a pair of another guests trousers in our room, but the staff were unapologetic and lacked the basic effort to help us.
The safe in our room wasn’t working, and we had trouble leaving some valuables in their safe at reception. The staff didn’t communicate with each other at all and therefore we had a messy situation when we tried to check out and retrieve our valuables.
We loved Botafogo but we’re very disappointed with our stay here.