Ok so here it goes: when I first started communication with this host they seem very informative and had everything together. the stay was suppose to consist of me and 13 of my girlfriends for my birthday. the host said in the description they were a concierge service as well that was a FAIL. Please don't tell anyone else you are because it's horrible.
Pros:
1. spacious for large groups
2. after complaining about how dirty the rooms were the host came and cleaned them but didn't clean the down stairs area where the wine glasses were full of dust.
3. they gave us a complimentary airport transfer as well as late check out.
Cons:
1. this airbnb is basically set up like an hostel, most rooms have a 2 burner stove top some have microwave oh and 1 room has a toaster over.
2. in the description it says you have the entire house,but you don't they actually have a real full kitchen that you can't use that is only for staff,and since it was my birthday we hired a chef but then when we got there they told us we had to pay additional $10/hr for someone to unlock the kitchen door and to have someone watch our professional chef to use the kitchen. mind you the kitchen was filthy.
3. there were cobb webs everywhere,sheets dirty in some rooms per my friends who were sleepy in the other rooms,leaky sink, broken balcony door,no window just open on the first floor.
4. you don't know who you are speaking with they changed Companies then we got this new person Jess,she was slow with getting all the info we needed for chef excursions and such. so we went with someone else. this is probably why they wanted to charge us to use their kitchen because we didn't use their chef.
5. Jess comes to the airbnb with her husband and child unprofessional don't bring your family to work to tell my guest we will have to pay for the kitchen which is none of their concern you address me,period.
6. once we agreed to pay for the dumb charge for our chef to use the kitchen the next morningno one came to open the door by this point I was fed up my chef couldn't cook and my girls wasn't happy and this was the worst birthday trip I ever took. Ihad to move all my friends to another hotel no other airbnb was even available.
7. on top of that they over charged us I paid $5000 for this place then when I looked at the dates closer to when we were coming the price was half of that which was crazy yo me and we couldn't use a full kitchen ridiculous.
8. know that you are staying in front of a favela which means hood or slum. and it is a high hill to get to the house and most users don't like to go down this street.
all I can say is make sure you know this is like a hostel not a full house because you are not getting a full kitchen.