there was a gas leak in the building, there for the stove and hot water didn't work. when we contacted the host she just said there was a leak and should be fix soon. she offered no help and the gas continued to be off threw the night and into the next day. we asked for a price adjustment as we know it wasn't her fault but we were unable to have a hot shower or cook any sort of meal.
she was rude and ignored the question, she continued to say she has other guest arriving that didn't mind the gas was off, and just repeated the time we needed to check out.
ps... the couches arent comfortable bring your own cushions.