Jaqueline was attentive and helpful throughout the planning process of our trip. She helped us locate a driver, locate Covid testing center and places to go to celebrate NYE. There was an incident where a couple of our guest got an allergic reactions over their body in response to bug bites. (Eye,neck,hands and arms) Jaqueline assured us that it was mosquitos however we did find 100s of tiny bugs on the ceiling of 2 of the bedrooms. Some of our guest opted to get a hotel during the last night of our stay.