Claudia apartment is great. Excellent location. The building is very secure. We were 4 adults 1 kid and 1 baby, and it was really spacious. Has last generation fridge with ice maker, a brand new microwave and a great electric convector oven. Washing machine and dryer was really helpful to wash kids clothes.
Unfortunately, Claudia couldn't be there to receive us. This was a little bit of a problem. Claudio is there for you anytime, but it seems that he doesn't get along with Spanish...Inglish...or guests...I don't know. Although he was available anytime, we seemed to be bothering him. Al least, he gave us that impression, so we stopped calling him for help. Only called him for the essentials. Called him 5 times on the first hour to know where to find some basics, to guide us tru the air conditioning (that started working 4 hours later) and to ask for towels and bed sheets. Seemed that he didn't understood that we wanted to wash our hands. Conversation with him is difficult if you don't know Portuguese. Also needed his help to find detergent and toilet paper. Salt, pepper and Oil wasn't there. Didn't know which doors could open and with not.
Claudia told us she was with some personal issues, so I didn't want to bother her either. It putted me in a rare situation and very annoying, having to ask everything to Claudio.
The Crib didn't have a mattress, so we manage to make one with bed covers and anything we could find. Imagine an adult with no mattress for 10 days, then picture a baby in the same situation. For me It was half a crib. We talked about this issue before arriving. Specifically asked about a crib. I suppose that whoever prepared the room didn't know that a crib need a mattress. That alone is worth a lot more than the 10 Reais she charged me for a little glass I broke.
The add says that there is a bathtub, but there isn't. If you travel with babies or small Childs afraid to showers, be prepared.
Took me a tour trough the building to find the playground for the kids. If the doorman wouldn't have seen me around the building searching, I would still be looking for it. Same with the bikes.
Playground is great once you find it. My child loved it. Also loved the child seat on the bike :)
I think that the apartment should be clean more often. I think that a 10 days stay is enough. Not asking to make the bed or the kitchen, even changing the towels...but at least the flors and a quick bath cleaning in a place where sand is everywhere. We paid 80 dollars for a cleaning service that I understand is previous or after the stay. Either way is really expensive and should be once a week.
Internet Service is great. Wi fi reachable in every room. Netflix provided and working great on a 4k TV.
Seemed to me that the host was missing. Im sure It was just a bad time for Claudia. I don't know, but be prepared to help yourself with everything with no many explanations, but to be asked on any door you opened by chance. I believe some things care more than others and felling the host watching for you in the wrong times is not nice.
Maybe with Claudia available to welcome you or someone in her/his place really prepared to be a hosting would be a different experience. The place is great to stay.