Omar and his team were very responsive and accommodating. They responded quickly and were willing to help whenever we needed. We encountered some difficult times in Rio because of severe thunderstorms which caused a gas outage for a few days and the team was very helpful during those times. Overall the place is very nice, like a home away from home equipped with pretty much anything you'd need for a long term stay, such as ours. Happy with the service we received and the apartement.