Communication with Arno was very fast and efficient, he responded promptly. Nice easy well arranged self check in, we were also welcomed to check in early. Area is nice, and very safe for Rio standards. If you’re a solo traveler, definitely recommend. We found the apartment too small for a couple, it was quite hard to dance around each other in such a tight space, although we’ve been accustomed to each other and have been traveling together for a long time.