Starting off with the positive:
The apt itself was really great. My review (more details shortly) not being 5 star is more-so related to CaviRio (the mgmt agency).
The apt itself is located in a great location. its really close to Arpoador, meaing you get both Copa and Ipanema beach nearby. Its also on a tucked away quiet street. Ive stayed in that area a lot, and often times you can get stuck on the main road with a ton of traffic. This apt is on a real quiet backstreet, which was great.
The apt is also well equipped, and modern look/design. Kitchen had plenty of appliances and cooking materials, and the 1.5 bathrooms was really nice.
Negatives:
CaviRio was honestly a pain to work with. It seemed they had basically zero empathy, and want to charge you for everything. Eg I had a flight arriving early morning, and asked if I could check in earlier (couldnt, and thats fine), or at the very leas leave luggage with the building. They said I couldnt, and made me pay for a full half day extra to check in. I found out later, i could have in fact left luggage with the building.
I also mentioned to them that they only had 1 set of bedsheets. This made it very awkward for washing/cleaning, especially since I was there nearly 1 month. Unless you get the laundry going very early in the morning, the sheets dont dry in time.
I mentioned this to them, and their response was basically "we had that on the page details."
There was just zero empathy from their end on providing a good experience, and instead just pointing towards "the policy".
Although being an agency made it quick and fast responses, the zero lack of empathy for customers and trying to charge you on literally everything was really frustrating, and why I would give the overall experience 3 stars, while the apt itself would be 5 stars.