The host sent a representative to give us the key and give necessary information. we were told that the TV and internet were not working and a technician would be there the next day. there were not needed linens for the additional roll out bed and had to be delivered later. The refrigerator was totally frozen up and I had to defrost it for it to function effectively. The technician was late coming the next day, so Fabio left and did not return to make sure it was working correctively. We tried to contact him by phone and email(which we had to leave the building to access and incur cost to use a restaurant or book store wi-fi) for4 days. His excuse was that he lost his phone which is irresponsible in view of his role with us. We finally contacted the help center and dealt with Claire X and Fabio finally responded.