We were greeted by Andrea; she was very welcoming and gave us tips on closest stores, shops, and things to do while in Rio. We had a small problem and she got back to us quickly. We also had a special request that she helped us with. (Thanks Andrea!). The home was exactly as stated; the pictures do not do it justice. It was very bright and airy, right on the beach and near restaurants and stores. The area was very safe. We would definitely stay here again.