Bob & Angelica were expecting us in the apartment when we arrived from the airport. Both were very correct and gentle persons. They gave us a very complete guide with information we needed about our staying in Rio.
They also gave us a cellphone with some precharged credit in case of an emergency, which gave us an extra sense of security.
We had 2 bottles of water and a Caju Juice in the fridge waiting for us, which we thought it was a thoughtful touch.
The apartment was exactly like the photos. It was well organised and clean, although the sheets were kinda itchy. Don't know why.
We have a minor problem with the shower, but Bob inmediately help us solve it.
The neighborhood had a lot of movement (lots of cars, buses and people) and we felt secure at every moment.
The experience was really good and we totally recommend them.