service is terrible.
1- WiFi was not working when we arrived. the network was available and we tried asking for the password but the host simply refused to provide the correct one.
2- TV was not working as well. we informed the host, and after carrying out countless instructions which all failed, a technician was sent to our unit. the technician could get YouTube working, but not the local channels of the TV. we took the chance to ask the technician to help with WiFi and he could connect us immediately. it was so simple but the host could not help.
3- Security. on our second day, a couple turned up at our door with our check-in instructions, including the door password. the host messed up the messages. we requested for a change of password for our security and no action was taken by the host.
4- Consumables. as we stayed for a week, we needed more toilet paper and soap. the host refused to provide at first, until we had a long chain of messages to explain why, only then they provided.