Denise went out of her way especially concerning one particular issue which had to do with her neighbour. I would most definitely not recommend if more than 2 people as it is a very small space. When we arrived the bed had hairs and stains on the bed sheets. Denise was great and responded immediately and provided new sheets. During the night, the neighbour next to the bedroom had her TV on really loud which could be heard making it difficult for me to sleep. Once again, Denise immediately responded even when it was in the middle of the night and was extremely apologetic. She arranged for the doorman to speak to the elderly neighbour who was nice and turned off the TV at night and had no further issues the following 3 nights. Because the bedroom was so small, the air conditioning either blowing on you or if turned off then too hot making it difficult to find that comfortable balance. Denise and the doorman were exceptional though!