[NIGHTMARE] - After years living abroad, I’ve decided to bring back to life some memories and booked this airbnb which is located next to the building where I’ve Iived most of my life . I’ve seen positive reviews online and had a lovely chat with Nelia. I was very excited about staying there!
Unfortunately things turned out differently. We were robbed on our second day by the staff. They entered our flat without any authorization and claimed they needed to “clean” it . We left for only 1h30 and when I came back from surfing I realised all our cash was gone, jewelery, as well as some other valuable items. We’ve checked the cameras with the manager of the building and only one person entered the flat during that time which was staff.
Very unpleasant experience. Fortunately, we have the chance to count on our friends who are lawyers and will support us in the next steps.
I would like to precise the miscommunication between the landlord and the building staff- which is very unclear. Our word was taking for granted, we precisely asked to not enter the flat and they did.
Instead of enjoying our holidays back home, we know have to take care of this situation.
Things happen, I thought it was important to share. Be careful in staying there - management has access to the flats and ask for you to leave keys anytime you leave the building.