Gizele's flat was very nice, comfortable, and in a perfect location, but the Novo Wi-Fi had no WiFi! (I specifically needed good strong WiFi to work while on holiday.) Apparently it was not working, and she could not get it turned back on for the 5 days I was there of which was supposed to be 9 days. It was New Years time period.
While I gave her the benefit of the doubt, I had to leave a few days early because of work. She did not reimburse any money at all to me for the inconvenience. I feel this is just bad customer service. I have an Airbnb, and when a customer lacks getting something I advertised, at minimum I would discount. If the Wi Fi is down don't expect anything back from her.