Ursula communicated well and was receptive to feedback, however the apartment had mold in the bathroom ceiling, pillows, chair and bed box.
The doorman made it clear he wasn’t going to help if we needed to leave the keys for spouse since it was one key for both of us.
We requested checking out a couple of hours later and it wasn’t possible but they allowed one hour, we were having breakfast when they asked us f they were allowed to be at the apartment to clean early for the next guest, we said we weren’t there, and they asked if they could open it, we had to tell them no because our things were there.
The apartment is in a great location and Ursula tried to provide solutions right away.