The location of the apartment was great: in the heart of the Copacabana area with plenty of facilities, shops, buses just in front. We didn't use the pool as the beaches were more tempting. The apartment was very safe, well-equipped and looked like in the pictures. Daily cleaning. Keys are easily available from the doorman in the entrance. We didn't meet Janaina in person but it was not necessary as she always answered emails rapidly and everything was set up already.