This was the worst experience that we have made with Airbnb. Check in was at 2pm and when we arrived and tried to open the door, there were still guests in the apartment.
The guests told us that the host told them that they could stay till 5pm.
I contacted the host (the host is a company) and they told us that they can’t do much as the guests didn’t leave). We asked the gusts to leave the place what they did.
When we walked into the apartment, we couldn’t believe it how dirty the entire apt. was. There was food everywhere, they fridge was turned off and it was tripping out of the fridge.
Soon after the cleaner arrived,and was shocked about how the apartment looked. The cleaner cleaned the apt for 3 hrs and couldn’t clean everything. The sink was blocked with food and stank incredibly. The cleaner left frustrated. The worst part was that the host didn't help us at all. We involved Airbnb and left the place the same day. The host even tried to charge us for the first day. Nightmare.