Attention to detail was not the best, to be spitful they made me wait 4 hours to check in because I didn't want to pay extra for early check in. I stayed over 2 weeks and they only gave me 2 towels. If I needed more I would have to pay extra. They electronic door was malfunctioning and no one came to fix. Nothing was done to help a first time traveler in Brazil. The lack of effort to make me feel comfortable was clear!!