Nightmare! Such an unpleasant experience and, though I'm fighting the charge with my credit card company, I might have to end up paying for this entire stay even though I was only there 5 hours (instead of 3 days) in addition to the hotel costs I paid when I left.
As soon as I got there, I was put to work because the Wifi didn't work. I needed to contact my friend to meet up with him on the beach, but I ended spending 4 hours trying to fix it. By the time I finished, it was nighttime (so on a beach vacation, I lost one day). I managed to reach my friend and went to take a shower, but there wasn't any hot water (apparently a problem other guests have had as well). I told Fernanda that I had had enough, that I felt very uncomfortable, and I was going to go to stay in hotel, and that I was willing to pay for the first night (even though I didn't stay there), but not for the following two days, she just kept repeating "The Wifi works. You're talking to me now." Yes, it worked after I had spent my entire day working to fix it. She also told me that she thought I was "looking for a dedicated 4 star hotel." Right, my expectations that I would have working wifi, that I wouldn't have to take a freezing cold shower, and that I wouldn't lose my first day of vacation were completely unreasonable...so ridiculous.