Our stay started with a mistake from our side regarding check in time that was quickly solved by the host. Arriving at the apartment was disappointing due to the state of it. Dirt everywhere, heaps of mold in the bathroom, sheets stained, coffee machine dirty, pans scratched and in bad conditions. It was a lot different from what we expected. At the end of it, we dropped gel alcohol by accident in the floor and it stained a bit, a stain that is easily removed. The host made me go back and try to clean myself, said that the floor was falling off (which was a lie) and then said I made it worse. I called places that are specialized in cleaning this kind of floor and they said that it’s easily cleaned and they don’t even have a quote for this type of service. The host then tried to charge me R$2000,00 for cleaning the floor. The whole thing was a nightmare. I was with two babies. While I came back to clean the stain the cleaning team (that we are charged for) was there and they saw what I was doing and told me that they even scratched the floor trying to clean. I showed them how to and asked that they repeated the procedure again if what I did wasn’t enough.