We booked this room because our previous booking with another host did not have all basic amenities in order (no air conditioner- and we were informed that it would be one or possibly two days before it could be resolved) so we booked Teresa’s room only after I asked her if everything was in good working order because that is why we were leaving our previous stay). She assured us that everything would be in good working order for a comfortable stay. When we got there I was very disappointed to realize this was not the case at all. The air conditioner did not blow cold air at all, and the hot water heater was not functioning either. She sent a maintenance man the next day to address both, and while the water heater worked for a little while it quit functioning again shortly after, and the AC never worked as it should. We contacted her again and she told us like the previous host that it could be another day or two before these issues could be resolved. Also asking us in an messenger platform external to Airbnb to print out a form to leave personal information with the door man, which is completely unnecessary, invasive., and inconvenient to someone outside of their country who hardly knows any Portuguese to navigate through unnecessary steps like this, nor would I have felt comfortable to leave my personal information with a doorman even if the forms were left already printed in the room. Regardless I was assured things would be in good working order after explaining I had to cancel a previous trip for the same reason was more than disappointing and inconvenient.