The host was out of town and very difficult to reach.After a while she answered the phone and said she could send someone but only in the evening, which sounded very dodgy.We asked her how we could get organized since we were waiting to check in but she didn't reply.If we had known about this before we would not have booked the place as it was unsafe to wait in the streets of Rio with all our luggage for many hours during the carnival.The host should have told us this before accepting our reservation and taking our money(hosts normally send us a message before if that's the case).When I advised her about the legitimate reason of our cancellation she said she would check it out but never did.She just said her internet connection was very bad.We're still waiting for our refund...