Gustavo met us on time at the loft, was very friendly and accommodating, and was open to helping us out with any questions we had about the city. He also made sure we had a ride to the airport at a very reasonable price. On check in and check out everything went through without a hitch. The loft itself was very clean and exactly like the pictures, or better. It's very modern, cozy and feels very spacious. The location was excellent, situated a short walk to Ipanema Beach, grocery stores, and other must see attractions. Copacabana was also a short walk away, which made for easy exploring of the two areas. The neighborhood felt very safe. We will likely stay here again when we return to Rio and highly recommend it.