Neither Roberto nor an agent met me at the apartment when I arrived at the 2 pm check-in time. By arrangement, the concierge gave me the key to the apartment. When I got to the apartment, the apartment was in disarray and there were two cleaners in the process of cleaning it. They asked if I could come back in a couple of hours so they could finish their work. When I came back, I discovered there was very little available closet space and there was even someone else's personal clothing hanging in part of that available space. In the bathroom there was also someone else's personal items in the vanity under the sink, and almost no room for my items. In the laundry area open to the kitchen there were freshly laundered items hanging from dryer racks from the ceiling. While no single item above would have been considered insurmountable, and Roberto was willing to discuss and try to deal with them, taking into consideration the overall impression and effect of the above, I decided to cancel my reservation.