I stayed at this apartment with my daughter and we had a wonderful experience. We didn't meet Jose but Ramon welcomed us and was very nice and helpful. We had a little problem with the water heater which was solved immediately. Jose was very helpful and flexible with the check out time. The apartment itself is in a great location, just one block away from the beach, which is safe and quieter than Copacabana. Near the apartment there are lots of shops, bars, cafes, supermarkets, parks,... There's a metro stop 5 mins away. The apartment has a comfortable bed, a big shower, a well equiped kitchen with everything, even a washing machine which comes in very handy. The tv has international channels in English and Spanish. Right downstairs there's a cafe where you can have a full breakfast. And in the building there is a doorman, Luis, who is also very nice and helpful!!! I'd love to come back soon!!!