The flat is not bad. Terrible construction work going on upstairs which starts at 09:00. Not the cleanest of places and so my wife had to do a proper clean on arrival. Bed sheets look like they have been in the flat for decades. In the kitchen I open a door that leads to the washing area and the perspex window completes falls apart. it had been broken previously and was put back together like a jigsaw. I thought nothing of it at the time. The door handle to the balcony was also hanging off. I also thought nothing of it at the time. However, on leaving the flat I receive an email from Nelia saying "Quebrou a porta da área. Vou mandar fazer um orçamento para concerta e te mando o valor ok obrigado" this i understand to be either i have broken the door handle to the balcony or the perspex window in the kitchen and she wants to charge me for it. I am sorry but I am not paying for something that was already broke. Also my flight got cancelled and re-booked so I did not sty the first night. I asked to change the booking and gave her more than 24 hrs notice which Airbnb says you get 50% back. She did not do this. I see she has lots of good reviews. this is not one. Less about the flat although it needs a bit of work and cleaning and more about the accusation of breaking stuff and not refunding 50% of the day lost.