Gustavo was very communicative and made the check in and check out very easy. The location is superb! However me and some of my family members had bad allergies as the place was a bit stuffy and the beds and mattresses seemed quite old and we were unsure if they were clean. I strongly recommend that the mattresses are changed to new ones as everyone found them quite uncomfortable. My eyes and nose have been bad and when we checked the AC filter in the bedroom I stayed in (first bedroom from the lounge) it was extremely dirty. We have cleaned it now. The concierge were super nice and we had no problems getting in and out of the flat. Overall an ok stay.