Liv is a friendly person, no doubt about it, but the conditions she gave me were not very nice. I had a very long trip from Mexico to Brasil- 10 hours - i had a big suitcase and was very tired. She did not let me in the appartement until 5 hours later after my arrival. At 16:00 pm. It was the same with the departure. My flight was at 17:00 and the check out at 11:00. She says that her roules are similar from those in a respectable hotel, but in hotels they allow you to at least leave your suitcase with them even if you already checked out. In general she is eficiente but lacks of this touch of sensibility and good service. It is a pitty.