Our host was not there to meet us but she had everything under control with the doorman who had our keys ready for us. The apartment was completely secure and safe with 24 hour security guard. The apartment is ideal for those wanting to get to Ipanema beach - just a few moments walk. During the daytime it is busy and lively and the square has pop-up restaurants so not far to go for great food. We are a very active family and walked to the Lagoa several times and had a wonderful experience.