Heloisa is very nice and was very proactive in responding. Her place is in a great location close to Copacabana and Ipanema beaches. The description does say that there is AC and a 24 hour doorman. The doorman was only there during the day and the AC is only in the bedrooms. This may not be an issue for some and would definitely not be a problem in the winter but when we were there, the common areas in the unit became very warm and uncomfortable. Just something that future renters should be aware of. It also may be a silly complaint but the description says the unit has a hairdryer. I contacted Heloise and she brought me one immediately but it could only be used in the laundry room because of electrical issues. There is currently construction going on next door so it can get a bit noisy at times. Finally, when we were there, there was an awful hurricane like storm that occurred without warning. Trees were down, there was flooding and mudslides and we found out the next day that 6 people had died on Copacabana Beach. During the storm, two lamps blew off of tables in the unit, one knocking over a glass of wine which splattered on to a lampshade which wasn't in good shape to begin with. I notified Heloise immediately. Upon returning home, I received a message asking me to pay for the shade. I could understand if the lampshade was ruined due to neglect but It was completely beyond my control. I have stayed in several Airbnbs around the world and have always been very conscientious about treating them as I would my own home and this was a bit disappointing to me.