Verlaine was very attentive throughout the whole process. As soon as I completed the reservation, we started messaging about check-in hours and how we'd get the keys to get into the apartment. She was always available whenever I texted her throughout the stay. The apartment was super organized and clean with the beds made and clean towels available for us. The location is amazing, right in the heart of Ipanema with great restaurants and outdoors activity, super close to the beach.