Out of all my stays in Rio, this was probably the least appealing one for the next reasons:
- Firstly, the apartment was VERY different to the photos, I realized they were using a render so the furniture, lightning and bed were completely different. Not to mention the fact that there was no TV (it was arriving the day I checked in apparently). So pretty much I paid for something that didn’t exist.
- The apartment is still pretty and decorated. However, some stuff is pretty fresh and new but things like door handles were falling off. (Also considere there’s practically no natural light, which ads to the frustration of the ambient light displayed on the renders not being real)
- The communication with the host was terrible, the company took up to 6 hours to answer, or sometimes never even answered some of the questions. For example, it took more than a day to get the wifi password by message…
- I got reprehended by the guard (who was very rude and made me feel unwelcome all the time) for not following the rules of the building. Then got reprehended by the host himself too, without any delicacy or empathy to the fact that the rules weren’t displayed anywhere in the announcement or the messages. (Trust me I checked everywhere)
- Finally, the host offered a discount for all of the trouble, but it never came through. Several times said they had sent it even though I never received it on mi mail or messages. The host blamed the app and kept telling me to ask for the discount myself, which I never found out how to. It made me feel like they never really intended to provide such discount.
So all in all the stay was more of a business transaction than a comfortable and pleasant stay.
I will say that the apartment was very properly cleaned and well equipped and the location is quite nice right on Ipanema’s Main Street.
I hope with time Yes Temporada will learn how to properly manage guests, expectations and fulfill their commitments.