Luana is the best host I've ever experienced. We travel for entertainment business and Luana provided sensitive, customer centered care, empathy, concern, graciousness and support remotely from 5,000 miles away to a degree that eclipses any onsite host. Her place is incredibly well located, clean, spacious, thoughtfully and tastefully decorated, the Wifi is strong -- I will be back repeatedly and deeply appreciate her responsive, care, concern and ability to customize my experience. They need to find a new category for her hospitality, fairness and helpfulness that transcends Superhost for her!