Came here for three days and basically the first difficulty was that there is no elevator to take your luggage your suitcases and your bags, so it’s very complicated and the staff at the doorbell section reception the were not interested in helping they said they need to cover the desk area and we’re laughing and joking.
You end up having to go through two flights of stairs twists and turns left and right, to get to the apartment number 335A.
The host was not there to great me, which would’ve been nice and useful to at least help me check in. This is becoming a common theme here in Rio, where accommodation may not be particularly how you want it to be or that the cleaning has been completely done full, but obviously the major difficulty is just getting into the location.
I don’t know where the host is actually living, here in Rio or not. But it’s definitely something worth requesting if you’re thinking of coming to Rio that the host to be there when you check in.
As I had a prior somewhere stay in Copacabana’s I got into the room basically I checked the bedsheets, and there was several hairs on it, pictures have been taken. Instantly Talita the host here on the platform started to call me a liar when i submitted request for refund of cleaning fee £25. There’s no excuse or explanation- which is sad, and I’ll send someone over - But because it’s such a hard location, this apartment room is buried in a building block of corridors flights of stairs, so it’s not something someone to clean out all the host wants to be doing within a short period of time, as I just made the booking like 11 in the morning and checked in at 2pm on the same day.
And the problem is with airbnb who have to submit me the refund of the cleaning fee because I showed some friends in Ipanema the pictures and comments from Talita, “saying is bad, when something that’s wrong just want the traveller tourist to accept things but not actually improve or make things to fix.
As for the apartment room is very small, the kitchen area and the shower facilities in the bathroom, space is very restricted, this is very small studio flat for weekend or one or two nights, for one person.
I do like the decor, the bathroom as well done, lighting is really good in this facility, There is Netflix, working properly, the Wi-Fi is really good. Also there is good kitchen stencils nothing too much but still it’s nice to see it there.
Not too much was wrong, or to complain about. There are some things which as a host Talita easily fix, or have got right on the bed and seen “alright Let me talk to the cleaner and call her and see if she didn’t clean the bedsheets, because where are these hairs come from? It’s obvious we didn’t do what we had to do.
On the Saturday when I checked out, the cleaner was just arriving and I just didn’t have time to interrogate say where did these hairs come from when I came and looked, lifted blanket off the bed, Which actually is too warm, and hot as the actual cover that you’re covering your body with… I would actually spend some money and proper duvet bed cover sheet and small do a thin layer duvet covers people can sleep in / under in. Not a blanket ! not have the blanket as the bedsheet that you have to sleep within, but this was the experience here 🤦🏻‍♂️😒🤔🤷‍♂️
I want host Talita or l wait for airbnb in USA 🇺🇸 to now deal with properly fixing the problem I raised will show some integrity issue £25 refund to me of the cleaning fee.
As it wasn’t right, and I was expecting tidy clean bed, very minimum thing have right and now fix, to resolve. I wait for Airbnb in USA 🇺🇸 as come on board and avoid any Brazil bias support handling.