Jan was very helpful and tried hard to help us but the problem was that the flat was in absolutely terrible conditions and shouldn’t have been allowed on Airbnb. I was give a 50% which should have been in full considering the terrible experience we had. The place was dirty, old, windows impossible to open or close, no kitchen utensils, all dirty and so old and unusable. I had to leave two days before due to the sound pollution from the very loud main road with windows that are not double glazed. This flat needs full refurbishment and this owner host be more conscientious about letting anyone stay in this flat.