It was a disappointing trip for us. We had planned months in advance to stay at a stellar Pineapples’ property on Ipanema beach with an amazing balcony/view, a place where I had stayed previously. We wanted to go back to this special place to celebrate a huge personal milestone. Unfortunately, Pineapples contacted us 5 days before our stay, while we were already in Brazil, to communicate the apartment was no longer available due to a bathroom issue. Their communication was less than empathetic. They offered another property nearby with beautiful pictures and told us it was just renovated, but the alternative place ended up being a disappointment and had its own bathroom issue and other problems that we had to manage once on site. It certainly was very much an inferior alternative option to our original choice, but we had no option but to take it at the last minute. Also Pineapples didn’t offer any discount for the last minute change/inconvenience until AirBNB stepped in. Bottom line, do not hesitate to reach out to AirBnB staff when you have a problem with a host. They did an outstanding job in getting Pineapples to reduce its price on the alternative property.