Andrea welcomed the four of us upon arrival. She is very nice and personable. She provided maps, showed us around the place and made us espresso. Then she walked us to the neighborhood store and she had a cart so we could easily get some groceries. The GOOD: Excellent unobstructed view of Copacabana Beach, however they are building some kind of bleachers that will obstruct your view when looking out at a 45 degree angle. We felt safe and secure and there is a 24/7 doorman. There is a safe in one of the rooms. On the 8th floor therefore no mosquitos. 3 bedroom, 2 bath, 2 living rooms and kitchen and washer and dryer. The NOT SO good: Ants. When we returned from the grocery store Andrea used something to treat the ants. The next day the ants came back. Not just a few, an entire army. We did not leave any food out but still had some ants in the kitchen. Cleanliness. We used anti-bacterial wipes on the sink counter and side of the shower stall and it turned brown with dust and dirt. The coffee pot had dried coffee in the basket, so we did not use it. When we walked around the place, our white socks turned brown. The sink in one of the bathrooms leaked but I was able to hand tighten it. It made our 1 extra roll of toilet paper wet therefore, we had to purchase more at the store. The AC went out in the main bedroom, but Andrea responded immediately and had us turn off/on the breaker and that reset it. Some reviewers mentioned it was noisy. It was very noisy, across the street at Mab's there were prostitutes and others were yelling almost every night until 5AM or so. The bedroom windows are facing directly towards that restaurant / bar hangout. Almost every morning noise would begin at 6 or 7am. One day there was a band playing at 7am for a marathon, another day just a lot of commotion, horn honking, sirens. If you are a light sleeper you might experience some difficulty sleeping. Apparently there was some kind of holiday so we might of been there at the wrong time. On our last night of our vacation, it rained very hard. A large stream of water came through under the AC unit and flooded our room making a puddle of water 3 meters square. Unfortunately, it soaked our clothes/luggage. I called Andrea at 2am, no answer. We had to spend a lot of time cleaning up because we had to be at the airport at 430am for our flight. Unfortunately, we left a few dirty dishes because we did not have time to clean them because we were attending to our wet clothes and wiping up the floor. We tipped the housekeeper, but the housekeeper does need to do a better job. There are NO washcloths provided & only 2 bath towels per bathroom which was very inconvenient.