Great experience!!! The flat is really well located in Copacabana, and it is as white as the pictures showed. Raphael replied to me with every question I had before reserving the flat on the same day everytime. Didnt had a personalized treatment with Raphael in Rio, but he had told me in advance he was not going to be there, this didnt bother or affected us in any way as the doorman had the keys and was very helpfull upon our arrival. Would recommend this flat anytime and will definitely go back, hopefully for the World Cup!