The apartment was very comfortable, and everything (internet, water pressure, stove, etc.) works well. The washer/dryer are in the building rather than in the unit itself, and not available in the evenings, but they are free to use (or there is a staff member who can do it for a reasonable fee). The building staff are excellent. Communication with Charles was very prompt and easy. Right now there are a few things in the apartment that could do with updating (the walls need some repainting, some of the cooking pots should be replaced, that kind of thing), but there were no issues with cleanliness, and given the ongoing public health situation, I understand why that might not have been possible to do recently. Overall, it was an excellent place for my needs.