We arrived earlier than we said we would, but the doorman was able to let us in. Leonardo came and welcomed us, and gave us some great advice on things to do in the area. We liked the space, and it was very conveniently located. Leonardo was very helpful and easy to communicate with. We were a bit unlucky in that there was some noisy construction happening across the road during a few weekdays, but it's not a problem if you go out during the day. I would also note that the 2nd bathroom is tiny, we didn't like using the shower in there, but it's very nice to have 3 toilets if you're staying with a group.