Rogerio was very good at being in contact beforehand - and whilst we were in Rio. A very friendly guy. He made it very clear that he was available to be contacted at all times and was very helpful with information. He is an experienced tour guide and operator so can help with arrangements and contacts. All was as described and the apartment worked very well for us as a family of four. It was clean and well-furnished with reliable hot water supply in the bathrooms. The wifi worked nearly all of the time - it was just problematic when the Olympic download burden became a bit too much for Rio . The location is very good if you want to be in the Copacabana area - and the metro is 5 minutes walk away so it is well-connected to central Rio. The area appears safe - at least it was during the Olympics and the presence of 24 doorman in the apartment block is reassuring.