The place is at a perfect location for the Copacabana beach. The safety of the building was great as there was a person at the reception checking (24/7) for people coming in and out. As far as communication goes, Yara was very attentive if any issues or questions came up. For instance, I had an issue with the battery of the room safe as it would not open due to no battery. I contacted Mario and Yara and luckily I had help right away to get my stuff from the safe. Yara fixed my room safe right away. I recommend to check the room safe frequently as it might run out of battery and you must contact for help. Do not wait right before your flight to check as there might be a delay to open it.