I had to cancel my one month trip to Brazil due to unfortunate circumstances. I asked for money back 6 months prior to my arrival. Airbnb told me I could only get my money back if the host agreed to pay back because my term was 1 month long. Giovanna said she did not want to give back my money because she just became a "super host"(because of me) and did not want to lose her "super host" status. I found this very upsetting.