We booked an 8 night stay here as a little treat to ourselves as it was the last stop of a 3 month trip in South America. Sadly we were very disappointed. Check in was stated as from 2pm, we arrived at 4.15pm and were turned away due to the apartment not being ready. It was 5pm before we could get in. On first look the apartment did seem lovely. However when going to use the towels for the first time after a shower they smelt musty and did not seem to be fresh. We politely contacted the host who was very apologetic and said she would arrange for new ones to be dropped over that afternoon. They never appeared. We sent 3 further messages requesting towels over the next couple of days but they were all ignored. We tried reception for help but they would not give us towels as the apartment is separate from the Apart Hotel. Out of desperation we snuck a couple of towels up from the pool but the following day room service removed them from the room. We ended up having to buy two new towels.
Two reasons we picked this apartment were so we could cook in the kitchen and use the laundry which is stated as free access. Perhaps correct as it is 100% free to go and look at the washing machine but to use it you had to buy tokens which worked out at £10 per wash and we had 3 loads. We found a laundrette which was half the price for someone to do it all for you. The kitchen was useless. No hot water in the sink and probably as a result of this the pans were not clean and had dried in food stuck to them. There is a microwave but the plug doesn’t fit in the wall so you can’t use it. There’s no oven. The kitchen dimmer light flickers on and off so we had to leave that off. The air conditioning filters were so filthy that no air came out.
I don’t like to leave bad reviews so I did contact the host to request a 10% refund as a chance to amend things but this has also been ignored.
We paid above the going rate for a two bed apartment as a treat and expecting a few extra luxuries. However I would avoid this place. It’s certainly not worth it and you could get much better for less.