Unfortunately I didn't have a chance to stay with Bruno. Before making the reservation, I sent Bruno a message to confirm that I would be able to check in at 11am and he said yes. I asked him for the full address of the apartment because the details weren't clear. I tried to contact him again on the day of the reservation and never received an answer until after the check-in time so I had to make other accommodation arrangement last minute. He said he was unable to reply because he was out of town and did not have reception. I understand that such thing could happen. I would suggest that if he expects that he would be out of town and unreachable, perhaps provide all the necceary details and another point of contact for the check-in process. Thank you.