Roger kept in touch throughout the process. His sister was waiting for me at the apartment. Roger touched base with me every few days. Gave me a heads up about two Brazilian holidays that fell during my trip. I didn't have any issues during my stay, but based on the regular contact I had with Roger, I'm confident he would have been responsive and helpful. Although the building faces a very busy street, the apartment is off a back street that is really quiet, day and night. That's a BIG difference. There is a really big fridge, which is important to me. Also, the water pressure and temperature of the shower were both great. Bed was clean and comfortable.