Denise was communicative and helpful. We arrived late from the airport and she was fine with the late night check-in which was a relief. The location is quite good - near supermarkets and the metro plus easy access to the beach. It’s relatively quiet but the room does face the main road and there can be some noise from the buses and trucks below at night. The shower doesn’t get very hot but it’s quite warm in Rio so it can be okay. Overall, it was a great place to rest up after a long day of exploring Rio.