The apartment is smaller than you’d think, but the location is great. The co-host wouldn’t respond to my brother’s text until the 4th text, so communication is awful.
The building is very secure, but the apartment is overwhelmingly hot. There is an A/C unit in the bedroom, so the bedroom had to be freezing cold for the apartment to be suitable.
We had to leave a day early, unexpected. I sent a request to alter the reservation (not cancel). The co-host kept telling me that according to the cancelation policy, they don’t have to accept the altered reservation. I told them there is no policy for an alteration. They insisted they were following the “cancelation” policy. Different policy.
This went back and forth several times. And each time Ivan kept sending me a photo of the “cancelation” policy. It was an alteration. They could have booked it again, but instead they kept the money while we left a day early.
So the location is great, the building is secure. The apartment is hot and small. And there’s no chance that the hosts will accommodate an alteration during a pandemic.