WORST AIRBNB EVER!
First let’s address the apartment itself:
• NOTHING PROVIDED: No soap in the entire apartment (not in the kitchen or bathroom, not even hand sanitizer!). In this age of COVID this host didn’t provide anything to help their guest avoid contracting virus. Their was an antibacterial soap dispenser in the kitchen, but it was completely empty.
Not a single roll of toilet paper. Not even paper towels....
• TERRIBLE LOCATION: The apartment in right on a very busy street, so you’re woken up very early every morning to delivery trucks and cars passing by, people talking on the street. The opposite of a relaxing place to stay on vacation.
• NO HOT WATER: the water never became warmer than room temperature.
• UNCOMFORTABLE BED: No comforter on the bed. We managed to find what is the equivalent of a baby blanket (l think it actually was a baby blanket) in one of the cupboards. Not enough to cover an adult, let alone a couple.
Now for what really made this the worst Airbnb experience that I have had in the 10+ years of using the application.
Our flight was cancelled. About 8 hours after booking his Airbnb, I messaged the host to notify him that our flight was cancelled by the airline, and I asked him to please move our reservation back by 6 days (as he had no future reservations that were shown on the Airbnb app). I told him that although the future dates were less than 50% of the nightly rate that I had booked for, he could keep the same rate that I had paid.
He messaged me back saying that he couldn’t provide any refund.
I quickly messaged him back clarifying that I didn’t want any type of refund, just the dates of my reservation moved back a bit.
No response from the host
I continued to message him several times a day for the next three days asking him to at please at least provide me with some type of response. He never did.
THEN I (for the second time!) asked him to please provide the address and instructions to enter the Airbnb, as I was able to get an earlier flight to Rio. He continued to be completely unresponsive. Even the Airbnb support team couldn’t help me to receive the entry information from the host.
SO I ended up having to find and pay for a hotel for three of the same nights that I was also paying for his Airbnb.
This host FINALLY wrote me back, but didn’t address any of my previous messages!!!?!?!?! He acted as if nothing at all had happened, and then gave me the entry instructions so that I could check in for the last 2 nights of my 10 night stay 🙄
He told the Airbnb support team that he would provide me with a small refund (discounted rate for 2 nights), but true to form, I never received anything from him.
IN SUMMARY: it was almost impressive how terrible, inconsiderate and unprofessional this host was, and the conditions of the Airbnb was just the cherry on top of this awful place.