Monica was very helpful from the beginning! She gave us plenty of tips for things to do; her responses were quick and polite. The doormen were friendly and helpful too.
There are a few steps up to the lifts (elevators) which weren't a problem until we finished a hike and had sore legs haha.
The location was very good! Bravo's burger place across the road was nice and they sell Rio's famous brownies. The apartment was well stocked throughout, including a bottle opener, corkscrew and plenty of other utensils that you don't want to bring when you travel.
The facilities were great, Monica has covered every eventuality!
The walls are not soundproof (we could hear the neighbour's TV) but that didn't bother us.
I particularly liked that the apartment has 2 ice trays so you're unlikely to run out of ice.
Overall, 10/10 would recommend!