We had an unavoidable change in our itinerary that shortened our stay from three nights to one. We asked to change the reservation. There was no response and we did not get either 50% back or 100% back for the extra two nights even though there was more than a month between the time we notified AB&B (and Ana) and the date of the reservation. The little apartment was quite functional with a small kitchen and bathroom, but the paint was old and the decor was stale. The room is on a street with traffic and other street noise. Close to Copacabana beach. We found the whole Copacabana neighborhood to be run down, not clean, with many people living on the streets. Not really the best place to enjoy Rio de Janeiro.