I didn't get to meet Alexandra in person since she was out of the country but we exchanged several friendly emails and she was always prompt in responding. Upon arrival, we were greeted by her housekeeper, Andrea, who was lovely. She didn't speak English and we only knew a little Portuguese, but communication was not a problem. The property itself is as described and even better in person. The rooms are comfortable and it really feels like home. The location could not be more perfect. It was close to the beach, shops, restaurants, metro, and was easy to catch a taxi from. We stayed for nine days during carnaval and it really made our trip.