The bathrooms are new and clean and the view is amazing.
Everything else had problems. Internet connection was unreliable, no hot water for 2 days, loud rattling window in one of the bedrooms and a lot of barking dogs in the neighborhood. Broken shades and exposed electrical outlets hanging out of wall in many spots.
When we checked in there was laundry hanging to dry, a wet rag on the floor and some cleaning supplies were still out. I put the laundry away in a cabinet and the door came off in my hand.
We put the dishes in the drainer away and discovered there was cold water only in the kitchen. There was no garbage pail or dish towels. The silverware was a mixed collection but were only 2 forks and 2 old and chipped coffee cups. Pots and pans but no real cooking utensils. We purchased a bottle opener and left it for the next guest.
We spent a good portion of our time the first day explaining to the host what wasn’t working in the apartment. But to do that we had to go to Botofoga Shopping Plaza down the street for WIFI.
By 7pm of the second day the WIFI was connecting sporadically and someone had come over to turn the hot water on so we could shower.
We booked the place for three nights but left after the second night. It was noisy (the airport approach route to Santos Dumont airport goes right over the block) we had travel arrangements to make and the WIFI wasn’t reliable. Her suggestion of unplugging and plugging the router back in didn’t work.
It would have been helpful if there were printed instructions about how to turn the stove on, work the TV or which WIFI network to use. Having to leave the apartment to communicate with the host was frustrating. It would have been reassuring if the host knew about the condition of the apartment.
The stove seemed new but the kitchen isn’t equipped for preparing a real meal and that’s fine, a lot of Airbnbs we’ve stayed at had similar issues, but the host should leave a list of local restaurants or pizza places. We discovered a good pizza joint and Hell’s Burgers around the corner.
We got this error message on the Airbnb app a lot “Inbox network request failed—please try again later.” I asked for a 50% refund but Airbnb refunded only $55.00. Good luck.