Renata harassed me so much I had to block her.
I have a service dog and Renata made it clear we weren't welcome. She asked that I cancel my reservation. I connected with Airbnb and, after review, they refunded me my money.
It is AirBnB policy that a host can't ask you to cancel.
It is AirBnB policy that a host should accommodate service dogs. Per Airbnb policy, guests do not have to announce their arrival with a service animal, but I always do for transparency. She asked that I provide documentation (which I have since we fly often) and proof of my medical background (which is inappropriate)... but, also, this was long after she made it clear we weren't welcome and asked me to cancel. I no longer wanted to stay at her place and was already in communication with AirBnB.
Renata then started messaging me and harrassing me about AirBnB charging her for the canceled reservation she asked me to cancel.
She was discriminatory, rude, and inappropriate.