Roberto was very helpful and provided me with lots of information prior to our stay. The apartment is very nice and is as described except for the proximity to the favela, which is so close you can't really open the blinds at all. There were ear plugs provided, but a mention in the description would have been more suitable. The hot water was difficult to figure out. Apart from that the location is perfect, right at the heart of Ipamema, only a few blocks from the beach.