Disappointing. a) cleanliness: when I arrived, there were small insects crawling in the kitchen and bathroom. The inside of some of the cupboards and the top of some of the shelves were not clean. When I raised this with the owner they did arrange for a cleaner to come the next day. But I should not have had to do this. b) the company has two different people you have to speak with - an older lady and a younger lady. it can be very confusing because there are two different people to communicate with, and two different means of communication - whatsapp and airbnbn. and they don't communicate with each other properly, so sometimes you have to say the same thing a second time to the other person, if the first person is busy. this makes things more time-consuming and complicated than they need to be. c) there was very noisy building work going on in the apartment block, from early in the morning, all day. the owners offered me to look at two different apartments in the same block, claiming that they would be quieter. but the noise was EVEN LOUDER in these other locations. it seems they didn't actually check out the situation in the building, to find out for themselves where the noise was - they just relied on what they were told by the porter of the building, which was incorrect. this was all a waste of time, waiting for apartments to come free, then checking them out - when actually nothing was going to be suitable because the noise is pervasive in the building. a large amount of my time was wasted corresponding with them, waiting, checking out new apartments, this could have been avoided had the owners actually just come to the apartment block and checked the situation out for themselves, or asked their cleaner, who had been present in the building, and showed me the different options, who could have told them that the other options were just as noisy. d) the worst situation has been the internet. The speed has been very slow and also cuts out frequently. it is too slow even when one device, a phone, is connected - too slow even to run whatsapp! they kept saying that I should open less webpages etc., I kept explaining that even with the laptop off, and just the phone, it didn't work, and they just kept replying about closing webpages - it was as if I was talking to myself, that they were not listening. several times they sent people into the apartment to do 'repairs' but it was not fixed. There were long periods with no internet whatsoever. Eventually they admitted that the speed was 35 and that they could increase it to 110. they claimed this would cost them more money. They also said that 35 is normal and they have it in their other apartments. But I have friends in Rio and when I mentioned this to them, they said that, 1: 35 is a very low speed and most people even people on low incomes have higher, usually around 100, 2: that the difference in cost to go from 35 to, say, 100, is only about 20 reais per month. that is about 4 dollars. So it really is a tiny amount and I am baffled as to why the owners did not do this. Especially as they advertise the apartment as being suitable for 4 people. I am here on my own and just one device, a phone, does not work properly on the internet, let alone my laptop. How could 4 people be in here using potentially one device each, e.g. 4 phones, at the same time, on the wifi? impossible. The owner said they would set a higher speed up but after 11 days it has still not happened. everything else about this apartment is very good - if you can get reassurances about the internet, noise, and a proper clean before you arrive, then it is a good place to stay. but with these problems it can ruin your stay, which is what happened to me.