Fiorella will help you out with anything you need and will make you feel at home immediately. The apartment is lovely, very clean with a comfortable bed, good air conditioning and has all the little useful things (hairdryer, iron, spare plug converters, batteries, etc). It is located in a safe neighborhood and is close to a metro station making it easy to explore all the beautiful city. We were only there for 2 nights and wish we could have stayed longer. We will definitely stay here again!