From start to finish Eli was in constant contact with us. She is very quick to reply and helpful. We arrived at approx.. 7:30am, and Eli was there to let us in and show us the apartment. The apartment was very nice and it's better than what is described in the listing/pictures. The area where the apartment is located is convenient and located directly across from the beach. Being Brazilian we all know that Rio can be dangerous like any other city; however, my family and I felt very safe in Copacabana and the surrounding areas of the apartment. We'd definitely recommend Eli to anyone looking to stay in Copacabana, and we will definitely use her again upon our return to Rio.