Overall we had a great stay.
Location : Great area to be in, walking distance from both Copacabana and Ipanema beaches. Lots of restaurants around and close to the metro station.
Apartment : very nice apartment and had everything we needed.
Checkin & checkout : was very flexible with respect to timings and we were very appreciative of that
Communication : She was out of country so response times were very delayed which bothered us. For checkout, we wanted to know if we could check out later but only at the time of check out did she respond saying we could which we were grateful for but it was too late.
No instructions on garbage disposal, drinking water and we couldn't find additional towels.
Darine was incredibly nice and responded well when she did but we needed more timely communication to plan better.
Recommendation : I understand our experience might have been a one-off so I'd still say the apartment, its amenities and the location is worth it.