We never met the host. The doormen/security people were not able to reach her either. We were there for seven nights. We had requests that went unfilled. (Eg. Extra towels and pillows.) This was unacceptable.
The location in a residential/commercial neighborhood was what we expected and restaurants and markets to meet most needs were within a short walk. We were on a busy commercial street, but the small studio was in the rear of the building and was relatively quiet.