Please excuse the many spelling and grammar mistakes. I am writing this as quickly as I can on a phone in an Uber. Other people need to know about what they are getting into.
WARNING: This company will request digital copies of your passport and medical information, then sent them to personal phones of the staff at the apartment complex. The guards likely have hundreds of guests personal documents on the phones that they take home with them every night. When the guard is fired or quits they will still have copies of your personal documents.
What makes me even more upset is I pointed out that I didn't even want to send copies of my information to the host and I would rather show in person. I was told they was against policy however I believe it's a cost cutting measure. If it is policy it's a bad policy and should change. I told them I didn't want to send photos of my documents but I would provided that I would be able to delete them after by maybe using whats app or something. They said this would work and I sent the copies of my personal documents and guests. They informed me that they were finished and I deleted the messages for both of us. What I didn't not know that they saved copies and then sent them to a personal phone of the security guard. Something I feel like they should have explained in detail given that I express concerns about how my private information was handled.
I wouldn't have known if they later after the deletion of the message didn’t message me requesting a more clear copy as the guard could not read some of the numbers. I ask how it was possible that he was reading anything given that I deleted the messages. This is when the corporation speak started to come on heavy which was engaging.
They have a policy of leaving zero food items in the apartment as to limit their liability. Not even salt. But they won't handle your most important documents with any care. Again the guards at the complex likely have hundreds if the thousands of copies of personal information on their phones.
During our communications I grew increasingly annoyed with bland and unempathic responses that would come 9 hours after sending him a message.
Suddenly I got a message that I was being kicked out of the place and had 3 hours to remove my things. We were in the middle of a legal meeting and this was going to be impossible, in addition I wasn’t interested in find a new place to stay at 7pm. I told him we could not change locations. We stayed the night and told him that we would like to stick to the original check out date. I asked why we had been kicked and and was told…
PLEASE READ THIS NEXT PART
… I was told I was being kicked out because I was biased, prejudice and I had made threats. This came as a shock to me as I had done absolutely none of those this.
I don’t even understand how I could be biased and prejudice to a corporate logo. And I had yet to meet one staff member. I have ask them a minimum of 4 times about what I said that that remotely falls into those 3 categories. And like many other things when they didn’t have a good answer they will just ignore your question. 4 times I ask even on different days. Nothing, no response. They will respond to other questions just not about things that make them look bad.
So 11 hours goes by and we get an unannounced knock at the door it is 2 large 6 foot 2 men with gauged earrings and tattoos. It was incredibly unsettling. While they were mostly polite, they were demanding payment for the nights that they refunded me for when they tried to kick me out. I find out later they were secretly recording me. I said we would pay for the day to get them to go away. I also took this opportunity to again ask what I had said that was bias, prejudice, or threatening. The guy who was 4 inches taller than me said I did make threats but when I pressed him on specifics again no answer. They were willing to intimidate me at the door with an unannounced visit but apparently telling me what I said was too much even though 100 percent of it was in the app.
I didn’t want to pay, I had already paid and then refunded the remain days when they tried to kick us out. Go pound sand Omar. You made our experience with you hell and upset my girlfriend so much she couldn’t sleep. You mishand all of your guests most important documents, you offer a bland boring corperate experience, your cleaning staff left the blinds broken and down in the middle of the window with the view. I fixed them for you by the way. You lie and insult your guests and do nothing to make up for your mishandling of my documents by sending them to people's personal phones. As a super host from America, his service is unthinkable.
Then Omar said if I didn’t pay at least one day of the 2 that he refunding me when kicking me out 2 days early that he would be sending the police.
UNBELIEVABLE