The proprietor didn’t process our paperwork in time which left us walking around Ipanema for several hours waiting to be allowed into the apartment. The doorman hadn’t been informed we were coming and didn’t have our passport information.
We found quite a few things wrong with the apartment. Very dirty and hadn’t been cleaned at all when we turned up - inclusive of a large amount of human hair and cigarette butts between the couch cushions; and the whole common area covered in sand and dust. There was no air con in the main room which clashed with the description, and we also had no shampoo, tea towels, provided either etc. on arrival.
The proprietor reacted quickly when informed and the apartment was cleaned properly straight away, and all missing items were brought to the apartment asap. They were very friendly and seemed to care that our stay was enjoyable.