Artur is very responsive and easy to work with. In general the apartment was good. Noise from the street is very loud, but not the fault of the apartment or Artur; it is the nature of being in a busy neighborhood and a city where drivers have one hand on the horn. The place has great security with facial recognition set up for entrance and 24 hour attendants posted. The one area where we had a problem was with the shower. It has on demand hot water which was only able to keep up providing hot water when the flow was kept down.