The apartment was easy to find, and felt extra safe with a doorman always in the lobby. The apartment was clean upon arrival, and as described. We struggled a little bit with the electronic lock, though it may have been an issue with us not understanding it. Sometimes it would lock properly, and sometimes we'd have to put in a little extra work to make sure it locked. We had a problem with the air conditioner leaking, and Pineapples responded quick when we let them know. They sent a contractor the next day to look at it, and it was resolved easily. Check in and check out was super simple. You can't beat this location, only 2 blocks from Copacabana beach, and surrounded by restaurants, pharmacies, stores, a bank, and grocery stores.