After 24 hours of travel, we were unable to get into the apartment after we designated our checkin for 10am-12pm. We arrived at 11am and Viviana was not responding to any of our messages asking how to get in. We waited outside the lobby for at least 15 minutes before being let into the lobby (luckily a nice neighbor let us in). We then waited 30+ minutes in the lobby before Viviana answered her phone and allowed us to drop our bags in the apartment while the apartment was still being cleaned (she wouldn’t be finished until 2pm). This entire process was extremely frustrating. The apartment itself was fine, but was not as nice as what the photos portrayed it to be.