This was an absolute terrible experience. We checked in to find the flat only had 1 bed and not two as described in the information. The second bed was a couch and not a sofa bed, the pictures are different to what he has in his Airbnb photos.
This “second bed” did not have any pillows or bedding. We contacted the host and he said he thought that we would share a bed, as if only couples use Airbnb. He said it was our fault for not notifying him we needed two beds, even though his advert states two beds. He didn’t provide any bedding until the next day when he entered our apartment without our permission.
The major problem was the second bed/couch mattress cover, was absolutely filthy, there were over 100 stains and it smelt of smoke and musk.
I asked politely for Joze to either have the mattress cover cleaned or to replace the mattress to which he refused and claimed the stains were from a waterproofing solution his cleaner put on, absolute rubbish. He then accused us of having more then two people in the apartment which wasn’t the case and he went further to accuse us of trying to create an issue to get a discount.
We spent money on a two bed apartment and I slept the first night somewhere else and the rest sharing a bed with my friend which was not part of the plan.
It is completely unacceptable to not provide accurate photos and all the basics required, like pillows, duvet covers etc, we shouldn’t have to ask for that. It is even worse to then be aggressive, accuse us of trying to get a discount and constantly lie your way out of doing anything to help. He could have just collected and cleaned the cover. It is not our fault he didn’t provide bedding etc but he was never moral enough to just apologise and fix the problem
Avoid this place, the owner is nasty and the second bed is filthy.