Fernanda and Liz were very communicative and nice during my whole stay! I did rent out the place without WIFi but they were so nice and immediately arranged a technician to fix wifi situation right after my arrival since I was going to stay at their place for a month. Great location! right next to metro station, groceries and pharmacy. no problems with the building or neighbours at all. Neighbourhood seem to be OK but in RIO nowadays everyone MUST practice extra caution at all the time no matter where they are.