From the moment you open the door, you will feel at home. Marcelo will check in on you before and during your arrival to make sure you are comfortable. He also will answer any concerns you may have to make sure you are happy. The building has great security, close to the beach and shopping. The housekeeper Sandra is the Best, she very knowledge on places to go, she doesn't hesitate on assisting you with any need you may have and is also a wonderful cook . All said , you will find her a good friend. And if you need a good driver, ask Marcelo or Sandra for Eduardo, he's great if you need a ride to and from the airport. We were over 2 hours late and he waited for us with a smile.