We had a great experience - both Jose and Luis were there to meet us in front of the apartment when we arrived. The accommodation was clean - the A/C was great. Jose was also very responsive when we asked him questions / for recommendations via WhatsApp. We had to leave very early to catch our flight at 5:40AM, and Ramon was there to meet us promptly at 4 in the morning to get our keys and help us with taxi / bags.