Spent money on the location and did not use the apartment because my husband (who he assumed was a woman as I said I was married) was on the flight from Germany and I could not provide his ID (apparently mine was not enough). Extremely rude person and lacking the basics of customer relations. When I said I was cancelling the booking all he came up with was "not giving your money" back (which is not what I questioned at all as I had read cancellation policy). The apartment might have been great as many people say, but I am very happy to have helped another person's business who was a better human being.