Firstly the positive parts about this apartment. The views from the balcony are wonderful, the location is excellent and general appearance of this apartment are very good and reflect the pictures. Tereza our host was very welcoming and acted in an efficient manner to resolve a few issues that marred what could have been a very good experience from start to finish.
Tereza was new to letting out through Airbnb and little things at the outset put a bit of stress on our booking that should not have been. As we had booked through Airbnb before we advised her that we had made all our payment in full through Airbnb and that no fee was further required from us regarding cleaning. When we caught a taxi from the airport to the apartment we discovered that the address for the apartment was not full enough to allow the taxi driver to know where we heading from Airport, this was resolved by a text to Tereza. On arrival the apartment was clean, the décor was good, however the bed mattresses were badly marked, there were no protectors on the bed mattress or pillows, however more importantly the bed linen was dirty on one of the beds, and most of the pillows were also badly marked. Our friends who stayed with us, one had to sleep the first night on the settee and the other person slept on towels due to linen being dirty. Tereza was most apologetic when contacted the next day and resolved the issues immediately by purchasing new pillows, bed linen and protectors. The hot tub on the balcony leaked all over the balcony and we decided not to use it as it had not been in action for a period of time. Most of the time the flow of hot water from the showers was very poor to unacceptable if more than one person was having a shower in the apartment, a basic pump on the hot water would fix this. The lack of an information book, giving details about the apartment and tips on the area is badly needed.
To be fair and in summary we enjoyed our stay at Tereza’s apartment this place has the potential to be not just a good apartment but an amazing apartment. We were able to relax in the good space inside and out on the balcony. However the huge potential of this place can only be achieved by attention to detail on basic items that people need and require.