Never actually met Marcela, but she was great! Always quick to reply to my messages via WhatsApp. And her housekeeper/assistant Marlucia, who I did meet, was also very nice and helpful, along with the doormen/security guys downstairs. The apartments were also very nice, and had everything I needed. I actually stayed in 3 different ones, all in the same building because I extended my trip, and Marcela was able to accommodate my new departure date this way. I didn't mind changing apartments. The building's location in Ipanema was ideal, and Marcela's professionalism made it well worth it.