Janaina was an attentive email communicator and everything happened just fine. The concierge in the apartment block was expecting us, as promised, and we had the key to the flat in no time. The apartment is as advertised : there is no view at all from the windows/terraces, but this does not matter. We used the apartment as a base to discover Rio - it is very well situated for that being just a step away from Copacabana Beach and near to Ipanema too. There is a great Brazilian food restaurant just near (in the Ipanema direction, about 6 blocks down on the seafront). The apartment was functional and clean, with good wifi. One or two things in the flat were not working, but the worst (non-flushing toilet) was fixed on the Monday morning after our Sunday arrival, so no worries. The day before we left Janaina sent us an email telling us about checkout - and this worked well too. The only thing is that the breakfast served on the roof terrace level is very basic indeed and I would not recommend taking it. Overall, a nice experience!