My stay was kind of bad, yours probably won’t be. ESTADIA company, represented by Carlos, Victor who is the liaison in the building, and apartment are great; my only problem was an extraordinarily bad conversation with the owner.
Firstly, the apartment is exactly as advertised, just really nice and great location, and amazingly value for what you get: the reviews are accurate and I highly recommend this apartment to anyone.
Then Carlos was great because he had the unenviable task of dealing with a noise issue ( construction in a nearby apartment but done now,) but his communication was always unfailingly prompt, courteous and professional. Victor and his family were also great, professional and kind. If I have to say something bad about the apartment then I guess for me, it was a little warm in the living room during the afternoon, but my gf didn’t think so and I get hot easily.
The conversation I had with the owner was very bad. It was just so rude and Insulting I couldn’t believe it. She started out ok: she would give a two night deduction for the noise out of fourteen, so I would pay 12/14th of the price, whereas I just didn’t want to stay there anymore. When I declined that offer, that’s when things really went crazy. ( firstly loud construction in and Airbnb building with out a warning on the listing is absolutely entitled to a 100 % refund for all night unused after cancelling with no penalty and it’s actual Airbnb policy for this. As well I videodocumented the loud hammering and grinding for 9am constant until 430pm everyday, and I tried to explain that she promised the construction would end in one day when after 4 days of continuing I mentioned it again, and she also said all the noise was from outside the building from day 4 on, which I quite Frankly didn’t believe and still don’t. so I requested she cancel as I stated that Airbnb would side with us anyways, so why fight the cancellation. As it’s just a lot of wasted effort on both sides. To maintain courtesy, I didn’t mention how outrageous I think it is for an Airbnb host to try and charge their customer full price for an inhabitable, unadvertised, unbearably noisy apartment from 9am to 5pm every week day that goes against the very policy she signed up for as well as the moral issue of letting your guest suffer so you can line your own pockets: but that was what I was thinking. (( Airbnb immediately investigated, sided with us, gave us 100% of the refund we asked, and then expressed their apologies for how we were treated, btw))
The owner was hostile, rude, and dismissive from the start, I literally couldn’t say more than a few words without her talking over me; I believe she was trying to intimidate into not contacting Airbnb, but maybe she was just mad, I don’t know.
There was nothing rude or antagonistic about how I brought up the points above and she kept talking over me, and I read somewhere that when faced with a chronic interrupter to just keep talking and I eventually say my points.
This enraged her. She started a booming diatribe that I wish I had on video “ HOW DARE YOU QUESTION ME!! Me: well I mean it does say pretty clearly in the policy that you should warn about construction noises.. “ITS NOT MY FAULT, I CANT CONTROL WHAT OTHER PEOPLE DO IN THEIR OWN APARTMENTS!!!” Me: well yes I know that, buts it’s really loud for eight hours a day, maybe put a noise warning next time, or look at the Airbnb policy about noise issues.... HOW DARE YOU QUESTION ME??? ARE YOU LOOKING FOR MONEY?!?! YOU WONT GET A CENT!!!! Me: well actually I don’t want a discount, I’d rather just cancel the apartment— “YOU ARE FREE TO LEAVE ANYTIME, JUST LEAVE THEN IF ITS SO BAD!!! Me: well I mean we would but we would still pay full price and Airbnb stays we get a refund so could you just approve—“ IVE GOTTEN A HUNDRED POSITIVE REVIEWS, HOW DARE YOU SAY THIS!?! EVERYONE LOVES MY APARTMENT, YOU’RE THE PROBLEM BECAUSE YOU ARE THE FIRST TO SAY ANYTHING!!!
I may have said something like the other people didn’t mention anything because they didn’t have the noise of the apartment being reconstructed, but I realized there was no point so I just stopped talking there ( she doesn’t earn the great reviews, Estadia Apartments, Carlos, Victor and the apartment do.)
She went to say about how she doesn’t owe this because now the noise was from outside the building ( not true, and also not at all relevant to a refund anyways,) and that I was being difficult as she had done everything she could possibly do for me, and that If it wasn’t enough, then clearly the problem was with me and my character.
At this point, I finally objected to the way I was being spoken to, and I think I ended the call.
Note: if an owner is calling off app, and saying a lot of crazy things, it’s probably next to. check with Airbnb policies and customer help about it, I’m glad I did.
I can recommend this apartment because everyone and everything else is great, but just know your dollars are going to a person who will callously threaten, cheat, cajole and intimidate and stall to prevent a rightly refund. And video document everything, as I believe my videos saved my case with Airbnb.