Rafael and his family are great hosts! Rafael is always very fast and efficient with his communication via Whatsapp. The place is excellent as it was recently remodeled and the design is really cool and modern. I had an issue with the water heater and the way they resolved it was awesome! Rafael's parents went to the apartment to evaluate the situation. When they realized it required a technician, they invited me to their home to shower. Not only did I enjoy a nice shower in their home, but a great conversation, along with a beer. The next day when they realized their warranty claim was going to take a while, they decided to simply buy a brand new water heater so I could have hot water asap! They said they would figure out the warranty claim process later. I was impressed with their dedication to ensure my stay was as perfect as possible. Also, due to traffic (yes, it is the traffic's fault, lol), I missed my flight. It was already late, about 10 pm, when I notified Rafael about what had happened. He offered his assistance and offered to meet him at the apartment if I wanted to stay there another night. I ended up staying close to the airport. However, knowing he was there just in case, made me feel a tad better considering the horrible situation I was in (missing my flight for the first time in my life).