Jean was great about being responsive and flexible. The apartment is in a great location in Copacabana. I don't have any negative comments about my experience, but I would highlight the fact that the apartment is definitely "cozy." I stayed there with three friends (so four of us total) and it was definitely a tight fit with us and our luggage. It wasn't a problem because we were really only in the apartment to shower and sleep, but is something people should be aware of.