Stayed here for three weeks -upon arrival the AC upstairs was not working properly. Turned on but did not blow cool air. So began a chain of visits from mechanics we needed to move our schedules for to accommodate which lasted more than half our stay. Given a fan to compensate. End of week 2 maintenance removed the AC from the wall, it was not fixable and a new one had to be put in. We asked the owner (not Claudia, she is only the PM) to be reimbursed for the nights in the upstairs bedroom that we were left without a properly working AC. He declined to be reasonable with us, citing “we were only without AC for one night” referring only to the night they removed the AC from the wall. He then said he provided a fan and we could of slept on a pull out couch downstairs. The reality of the situation was spent two weeks uncomfortably hot upstairs when we paid for a 2 bedroom apt with AC. This situation and lack of understanding had a negative impact on our experience.