Communication with David was perfect from the get go. He makes himself available to answer questions and provide helpful tips which is essential for a first time visitor. Both check in and check out were seamless. We had no issues what so ever. As described in other reviews, the apartment is perfectly located, walking distance to markets, restaurants, and both Ipanema and Copacabana beaches. It is a great location for visiting all the major sights. The building is locked up and has around the clock receptionist, which made us feel safe. The space itself is quite small, which should not be an issue if you are spending most of your time exploring the city, as you should be. :)