The management company are very difficult to deal with. They have a lot to learn about customer service.
I was charged R 130 to check in after 10pm. The flight was delayed and when I arrived a lady (who was pleasant) shows me to my room and asked me for the cash. Totally unnecessary. I would assume this is an extra revenue stream for them. Most if not all air bnbs these days are self checkin. In fact this one is set up for it. But I still had to pay.
Then the washing machine broke. I contacted the host and there was no response. After an second message they told me it wasn’t possible to fix it as it was carnival (completely understandable). I was advised to use a self service laundromat around a 1km walk from the property.
As I didn’t manage to get the invoice for the washing, the management company is not reimbursing me for the amount. A very different situation to the cash I had to pay to get in on day one.
The room is fine. Aircon is very noisy. Stay elsewhere.