It was the worst stay and the worst apartment after years of AirBnB use! In the current state of the apartment I had clearly from a booking! I try as objectively as possible to write my report.
It has already started when entering the apartment: everywhere was still dirt and spread hair. This should not happen, but it can happen. I immediately informed the host and cleaned up the mess myself. The view on the roof terrace is exceptionally good! I really enjoyed it a lot!
Of course, I immediately left the apartment to explore the surroundings and especially the beach. When I came back I really noticed that all the furniture is completely worn and broken. Everywhere were residues of some liquids and drinks to see. Even the floor was partially bleached.
Again, I immediately let them know. After my socks were suddenly wet, I discovered that there is a large hole in the ceiling (about 10 diameters).Through this hole it drips on the floor, so that everything was wet there. Again, I immediately messaged them and got the answer that the hole was not known. When I asked the neighbor, this is not true, and also on the floor was already water damage.
The individual problems are not a reason to really complain, but all together gave a strange feeling.The next morning I made an eight-hour tour of go and when I came home in the afternoon, I found that large parts of the apartment was full of ants and also both my suitcases and my clothes were covered with hundreds of ants. No, I did not have food in my suitcases. Again, I took pictures and let the host know. It took me about 3 hours to get rid of all the ants, get some insect repellent and clean the place up. I contacted Airbnb support and the host got a message and realized that Airbnb was involved.
4 hours later, I suddenly had no more hot water. Coincidence? One does not know...
My multiple request to send someone over to fix the problem was simply ignored.
On the penultimate day, after several messages, I was offered an inferior replacement apartment. But also only after I had already left the apartment again and drive the whole day with a tour on the road. Therefore, I had to decline, because I would have been able to leave the apartment only the day before my actual appointment. That had not been worthwhile even then.
On my request to refund at least a part of the amount to me was asked what I mean by a "refund" and what it is.
In the end, I got no more feedback until I left my apartment and only Airbnb support refunded me about 40% of the amount. Communication with the host and photos of all the defects is available to Airbnb.