Barbara and her team are excellent at communicating with us. We faced some challenges entering the house, but she immediately provided the keypad pin. The battery in the lock pad died - immediately, she got someone to send the batteries as we were locked out. Eventually, I replaced the battery and it worked. She is very kind and helpful. We had some difficulty with one of the window air conditioning units - making a lot of compressor noise. She was ready to send a technician during the holiday time. It clearly shows her commitment to the property.