This is a beautiful cozy little apartment and Daniel and Silvia were the best hosts one could ask for! We got in to Rio about 3 hours early because we caught an earlier flight. Even though we didn't get a chance to notify them about the change before we showed up, the doorman was very helpful in calling Daniel for us, who came over in 5 minutes. He gave us a very detailed tour of the apartment and answered all of our questions. The next morning when we were all getting ready to shower, we realized that the hot water heater was broken. We again called Daniel on his cell phone and in 5 minutes he was there, and fixed the problem! We all felt safe with the 24 hour doorman as well. The only downside to this apartment is that the internet is a little slow, but no one goes to Rio to be on the internet! It's fast enough for texting and emails. Overall, fabulous place and would love to stay there again if I find myself back in Rio!