Oh my goodness, I cannot say enough good things about Paulino! First of all their place is an awesome value for the area. Everything else around Ipanema is more expensive when I looked! It's close to the beach, faces the back so no street noise, and the bed was great (soooo important for us!). But what really stood out was how Paulino took care of us. We had some difficulty with internet connection and he came right over and replaced the router the same day. We also had some trouble with late night noise in the building and he was right on that and made sure it did not continue! Then when there was some construction that he didn't know was going to take place, he offered for us to move to an apartment in the same building farther from the noise. It was also nicer and I'm sure more expensive, but we were not charged more. And the most amazing thing that happened was when we told him that we were stuck in Brazil for an undetermined amount of time and were facing Christmas and New Year's Eve coming right up, he said that if we had not been able to leave by then and weren't able to find a place, we could stay with them even though they don't usually rent that space over the holidays! It was so reassuring to have just one less thing to have to worry about!