I never actually got to meet Ana or Marcos, but given my timeline and all, this was not an issue. The doorman had the key available and I had no problems getting into the apt. Despite the hot temps, the AC in the unit provided ample cooling while I was there. The location is awesome, just a few blocks from Copacabana beach. I was there during the World Cup so this was just awesome! The neighborhood feels safe even late at night, and there are plenty of places to eat around the area. Internet worked just fine for me. I never used the TV so cannot comment on the quality of the cable. The building feels a little old, but the apartment itself felt very modern. I loved the curtains in the place because it was possible to sleep in late without the bright sun waking me up.