Horrible experience. Weeks before trip we asked location could we have late check-in due to our flight arriving near midnight. They relied yes and a 24 hr doorman will be available. We arrived at location near 1am just to find out there was not a 24hr doorman and we were locked out. After waiting in rain for almost 2 hours the agent finally contacted us just to say we need to get a hotel and they will find out who gave us misleading information about doorman. We had to walk several block late night in rain to find below standards hotel. They seem to be a management company with many representatives providing incorrect information.