We encountered bedbugs, and a hostile reaction from the host when we reported it.
N.B. We immediately made a complaint to Airbnb which they took very seriously. They handled it well but in the end our complaint was not upheld due to lack of adequate photographs. However Airbnb did stress they would ensure the problem was investigated and treated before future lettings.
We booked a month from the second week in March until the second week in April. The apartment is nicely situated, but after our experience we can offer little further recommendation. On March 23, apart from just washing the sheets we decided to strip the under sheet and discovered a blood stained cotton and plastic mattress protector. We stripped it off, and put it in the washing. We made the bed with two under sheets. I placed my clothes for that day on the bed. After showering I came to dress and discovered bedbugs had crawled onto my T shirt and shorts. They were disgusting. I alerted the host, said we could no longer remain there, we carefully checked all our clothes for any further sign of bedbugs and moved into a hotel for the remainder of our stay.
The host visited the property and said she found no bedbugs. This cannot be true. She said we just wanted to leave and this was our way of getting out of the contract. Not true. Just a couple of days prior we bought a fan for the bedroom, which we prefer to a/c, a new coffee machine as the original was cracked, and a sharp kitchen knife. All of these remain within the property and indicate our desire to remain there for the full term.
The bug problem is significant and compounded by the fact that the mattress lays in a wooden frame, so the bedbugs inhabit both the mattress and the joints in the frame.
This is not a frivolous complaint, Airbnb opened a case file on the problem and acted quickly and responsibly. Unfortunately, in our rush to leave I neglected to take adequate photos, to the standard required by Airbnb.