Dulce had a very effective communication from the beginning. She was also very friendly when we asked for flexible check in and out times, due to our flights. The apartment was extremely well located, cozy and comfortable. We had an issue with the upstairs air conditioning, but - once again - Dulce was super effective and helped us in a short time, trying to help and to address the issue. I highly recommend the apartment and for sure this will be my first option whenever i am back in Rio again.