Location, Location, Location and Responsiveness, Responsiveness, Responsiveness!!!
Marcela is awesome! I booked around 6am on Christmas and she replied right away and got me in a few hrs later. Also the location is perfect, I didn't know much about Rio before I got here but you quickly learn Ipanema post 10 is where you want to be and that's where you're only a short walk from. Also the stores and restaurants within walking distance are top notch. 100/10 would stay again!