The apartment was quaint and a perfect retreat from hustle and bustle of the city. We had a few problems with the place, wifi being one of the biggest. We were traveling to Rio for carnival and the only way to communicate is through wifi. We had issues, requiring us to reset the router multiple times because the Wifi was spotty. Luis called the company and explained to us that wifi could be difficult due to the the mass amounts of people in Rio or the weather. Since we did not have this amenity we had to turn on our data to book our trips, talk to our family, and ask for assistance from the host. He also sent a friend to come check on it. At that time the friend came to check on it the wifi was working again. The friend was rude and upset with us about the situation and rolled their eyes at us. The wifi did not improve until two days later. We planned a trip for 10 days and booked the place expecting to do laundry. The washing machine is not working and will not be fixed until the host returns to the apartment in two months. In order to fix this Luis had a friend come and pick up the laundry and do it at their place. This friend came and picked it up and brought it to a different apartment to do the laundry. The friend then dropped off our wet laundry at the front street door for us to dry in our apartment. One of the girls in our party was leaving the next day and dried her clothes in the sauna downstairs. There was a lot of confusion with communication, the host was communicating mostly by WhatsApp send up to 10 messages at a time and when issues became larger he asked us to utilize the Airbnb chat. We had a maid come and clean the apartment half way though our stay, she stayed for 5 hours and asked if she could watch tv. After that we tried to watch tv on one rainy day but could not get any tv functions to work. On the last day there the front door lock would not turn, resulting in us not being able to lock the door when we left the apartment, but could lock the door from the inside. We reached out to Luis on the Airbnb chat and got no response for a couple hours before we contacted him on WhatsApp. At that time it was to late to call a locksmith and we were leaving early the next morning for the airport. When we did reach the host, he had no solution except the security of the building and cameras were present. Unfortunately, there is no safe in the apartment and we had valuables. Our solution was to keep one person in the apartment while the others in the party continued on their vacation. Unfortunately this put a damper on our trip as it was our last day. The host continually asked if we had damaged anything else. This left a sour vibe with the ending of our trip as it was our last day and one of our party members birthday and made reservations for a nice dinner and had to make alternative arrangements. The apartment is conveniently located to the beach and other tourist attractions. The building is close to the meeting place of many tours offered in Rio and is close to the metro, which is easy to navigate though the city. We were a party of 4 girls and never felt unsafe in the neighborhood.