Unit had left over food in the fridge and freezer- ice cream, Brazilian creme cheese, open bottle of water without the top (open) and cherry tomatoes in a plastic bag. To make matters worse there spilled liquid in the freezer and crumbs and food all over the fridge. Had to clean a shelve myself to use for my food.
AC also didn’t seem to work. Yet, it wasn’t until late, after messaging host and speaking to Airbnb that I found out the window was left open. Mind the curtain was closed, it is a white street and there and no win blowing.
Contacted host to discuss the issues and was told the left over food was for guests to eat (🤢). In shock I told her that was absurd and disgusting, her reply was “you don’t have to eat if you don’t want too”. Say whatttt?? After pressing her that all of this was ridiculous and very disrespectful to any guest she change the excuse version to “cleaning lady wasn’t feeling well and left in a hurry”…And O was left thinking”and you didn’t have the intelligent idea that you as a host had to go finish the job yourself?!”
Sadly the problems don’t end there. The cold water faucet in the bathroom suite was also not working and it was wrapped with plumbing tape, making it impossible to use the sink, which was also surrounded with mildew.
Airbnb initially said it would handle the issue. Another customer service agent however, said the fridge situation was just a minor problem. The soap missing in the sink and shower would be a infraction, and even that bc the host said there was soap on the entrance bathroom (container with soap) no separate soap for a shower, Airbnb considered it was ok.
So my fellow travelers I would definitely not recommend this place. Yet, if you are unable to find it as you please I highly recommend a place I stayed the week before. in the Rainha Elizabeth Street right at border between Copacabana e Ipanema. Super clean, good location, and great host.