When we arrived room was still not ready. (3pm)
Cleaner said Toilet was stucked. She offered us to use public one which we can not accept. We paid the room with toilet. She doesnt have hospitality aproach. She talked nostop to expain nothing to do since she is at work. She said we booked the room late last night. She did everything to prepare the room. I said this is her responsibility if she would like to run business. I'm not interested in this details. I booked the room and she accepted my booking. I paid. Then she has to prepare the room how she declares.
She talked non stop. I tried to say expain professional approach at this point. She didnot let me to speak. I raised my voice etc. She offered cancel booking which is good but when we asked we r happy to cancel but asked can we get our money back. She didnt make clear but continued to offer cancel. During this discussion cleaner sorted the stuck in the toilet. But she was still asking cancel. I was asking to back payment etc. She called airbnb how to make it. But said no response from airbnb. After very long discussion she gave payment 160Euro back since airbnb will cut. As I see she she didnot informed airbnb.
When we get payment back( with small cut) we immediately left and found on the next street very beatiful hotel (getaway hotel) with beatiful scenery with much more less cost.
The room we book from this lady was on the top of the building ( we knew) but too cosy, small window and bathroom was one floor down (was not mentioned on the ad.). Ladders are so inclined and narrow that to carry the luggage and even climb was so challenging. Money doesnt worth.