Thomas is incredibly responsive. Very congenial. His place is in a super location, and was very clean.Lots of space, maybe two or three times as big as you will find in other places. One thing guests must we aware of is how steep the stairs are, built like a ladder. Carrying luggage up and down the stairs can be dangerous because they are so steep. Although people from the coffee shop can help with luggage, if they are around when you arrive. Other than that the place is great. You will love Ghent.