When i arrived Els was very helpful, i was able to park up outside to unload my bags and then she let me know where there was some 24/7 parking near where i could park for my stay. Once i got back Els explained a few things to me and give me some keys for the apartment. The apartment was as pictured and was very nice, spacey and had all the utilities i needed for cooking my own food. Would definitely stay here again if i was in Ghent :)