Check in was very easy, he was there ready to greet us at the door and show us around the apartment. He also offered to carry our luggage upstairs. The apartment was large, clean and warm. Fresh fruit was left for us on the table, as well as a special gift of two very good Belgian beers. There were a variety of guidebooks and maps. The apartment was very easy to get to from the train station, only a short tram ride away. The apartment is with walking distance of Gravensteen Castle and the old town. We had a lovely time there, and would stay in the same apartment if we return to Ghent.