Carmen is an excellent host. She was very responsive to my emails and numerous questions, and was friendly, helpful and flexible with check-in. The apartment is newly renovated and in excellent condition, just as the pictures show. The wifi is fast, the kitchen, shower and bed are all very good, plus there's a new washer and dryer, and a quick elevator. The location is ideal, within a few minutes walk to the main tourist and shopping areas of Gent, but also very quiet. Highly recommended.