I initially booked to stay in the apartment for 7 adults and 1 infant however because of travel restrictions in place 3 adults and 1 infant were unable to visit, instead 4 adults and 2 children aged 8 and 9 were in the apartment which I informed the host of our stay to which the host confirmed these changes were okay.
The duration of our stay was made incredibly uncomfortable as the host was constantly checking in without being respectful of time. I had received multiple messages daily stating the lights needs to be turned off. The host had been overseeing the apartment from her apartment next door which I find disturbing. On several occasions she had entered the house without notice and proceeded to tell off my nieces and called them wild children (in her message) which I find highly offensive and the aggressive remark made the young children visibly upset and intimidated. By I am beyond shocked at the lack of professionalism and the level that myself and family’s privacy was violated.
Upon check out the host was not available at agreed check out time so I was forced to contact her as I did not want to leave without her being present at check out as per schedule. When we finalising check out , it was confirmed that we were not to pay for tourist tax as this would be covered so I would not be required to pay this. I made sure this was confirmed to which she did and I thanked her we left.
The following day I received a request to pay €72 for tourist tax. I also received a request for a charge on the mattress cover €30, which should never have been requested as there was no fault.
I ultimately had experienced the worst time and my family have been distraught at the poor service and treatment from the host. It is unacceptable for any visitor to endure what myself and family have gone through during what was supposed to be a memorable family vacation.