Aris was extremely communicative and accommodating in meeting us upon arrival we were a bit late but we kept in touch and she met us (in the rain) as we arrived. The apartment is in a great location close enough to the action but removed enough to be very quiet. Tram is right out the front door (#4) and the #1 is just down the street. The apartment itself has everything we needed, very nice bathroom, great shower, good kitchen comfortable bed. We were a bit confused by the pictures, but the apartment is all on one floor, with a couple sets of stairs and a couple doors to get there, super easy. We're keeping this place on our list of favorites, hopefully will return next year!