Carmen was very helpful in a number of ways; first of all being relaxed when my plane got delayed and I arrived into a train strike and did not make it to the apartment at the agreed time; secondly, I had some difficulty in finding the precise apartment and Carmen came to meet me and thirdly, Carmen gave me good directions on how to get to various places and the local shops etc. The apartment is exactly as it appears on the photos, spotlessly clean, with a well-equipped kitchen and comfortable bedroom with an excellent shower ensuite. The location is very central and on a lovely road. There are some lovely touches like butter, milk, eggs, tea, chocolate, juice etc available. It meant I did not have to purchase things like salad dressing. I would highly recommend the apartment, the location and indeed Carmen. I hope to return to beautiful Gent and I would stay there again.