Travelled with partner and 2 young teenagers.
We checked in at the stated time, we dropped our bags off and left to explore Ghent. I received a call on my mobile requesting that I return to the apartment as the cleaner had left the only available cot for the block in our cupboard which was required for persons in the flat above us.
We obliged with this request and made our way back across the city to place the cot in the hallway for the other residents.
On our return we opened out the sofa bed which remained out for the duration. The mattress for this was heavily stained and obviously well used.
On entering the shower there was a large clump of long hair on the wall behind the door and the floor towel was already on the floor.
The bathroom had no windows therefore smelled of dampness.
The stairway is extremely steep.
The walls are paper thin, hearing every noise from the apartment above.
On check out I stripped the bed and returned the sofa bed to sofa also leaving the rest of the apartment tidy.
A short time after check out I received an allegation from the host that we had damaged the metal structure of the sofa bed.
I suspect the sofa bed has been used regularly by different guests over a prolonged period of time and due to wear and tear it is no longer serviceable. The host is now trying to pursue me for the costs rather than accepting responsibility for replacing an aged piece of furniture.
This is currently in resolution but it ruined the rest of our holiday in Belgium and has caused undue stress.
This host is untrustworthy and I would definitely not recommend using any of his listings.
This is the only negative experience I have ever had with air bnb having used it many times however this whole experience has actually made me question whether I would use air bnb again.