I was with a friend visiting Ghent for several days to attend a dance festival during the holidays. When we first came in, Ann immediately invited us for a coffee/tea, which was really nice. We felt very welcome! The room itself was a bit smaller than expected but it provided everything that we needed. It was also located close to Paterhol (ideal for restaurants) and supermarkets (Lidl), which was very nice. In addition, we were able to use the bikes during the week that we were there, which gave us a lot of mobility to move around. Ann was also very helpful during our stay. We had some difficulties finding restaurants at the end the year and she gave plenty of suggestions.
Overall we were very happy with the room and I would defnitely recommended it if you're looking for something cozy close by the city center!