Stop reading reviews and book this place already. The place was perfect for our three night stay in Belgium. It was clean, spacious, and in the perfect location... steps away from the beautiful center of the city and an easy tram ride to the main train station. Mileen was very responsive leading up to our stay and provided many extras, such as a Nespresso and plenty of local tips. Before booking, I did tell Mileen my concern with allowing smoking and didn't want a room smelling like an ashtray. If that is a concern, know that it wasn't an issue for us at all. Loved Ghent and this place!