Carmen was fantastic. We texted her when we left the train station and headed toward her apartment - she met us outside and led us into the apartment (even allowing us to check in early). She showed us around the apartment, gave us materials for enjoying the city (maps, city guides, etc.), and let us know that we could contact her with any questions. A great apartment with everything we needed, a great location in the city, and a host willing to do anything to help us out. If you're looking to stay in Ghent with a great host and in a great location, this is the place!