I made this booking for 7 of us but at the last minute some of us were unable to attend. From my experience, Ben was extremely easy to communicate with, incredibly understanding and very helpful. So here is the review by Pete (who did stay at his place):

"This is the best airb'n'b I've ever stayed in!
Ben's open and modern apartment felt like home right away, and was filled with fascinating objects from his design shop, also in Ghent. Ben himself was really friendly and full of helpful local advice—he even provided breakfast for us!
If you visit Ghent, stay here!"