The location of this apartment is ideal for those wanting to view the city of Ghent, especially with the mode of transport of vehicle. Communication throughout booking process was very good via email. Checking in was easy through Diva local Bakery. Welcome package of coffee and fruit in kitchen was wonderful. Upon arrival, trash from previous resident was still in the kitchen with dirty diapers that stunk. Eco Soap was advertised in showers/bathroom but dispensers were empty or unavailable. Heat was not turned on, and no instructions were available to figure out the heat. Very very weak WiFi on 2nd or 3rd floor. Shower head was broken on third floor. This easily could be a 9 out of 10, however I would give this a 6/10 based on the scenarios mentioned above. We were quite grateful to find an accommodation that fit a larger group in one space and were generally satisfied with the experience.