Carmen met us outside the apartment as soon as the taxi pulled up. I texted her as we left the train station. She was very welcoming. The apartment is exactly as pictured and described. It was very clean and she had it well stocked with coffees and snacks. We walked everywhere and didn't have to use the public transportation at all. Ghent is a beautiful city and the apartment was great! Carmen is a very good host. The neighborhood was great with lots of cafes and restaurants.