Natalie has a really cozy small apartment close to the city so everything important is close by. The room is very practic and has every kind of little luxuries just as a ceran heater and Netflix. There is also a fridge which can be practic for longer stays. Everything was clean and fresh (bed cover) and seem to be just as new. The key is in a key box so we haven't met Natalie, but she stays in contact and answer come fast.