Liesbeth was prompt in responding during the reservation time and she was very helpful with my reservation. She is busy and when I arrived early in the afternoon on a workday she arranged to help. Her mother was kind enough to help by letting me in and showing me around. The facilities are good and the location is fine, only 10 mins by tram and foot from the centre. It is also convenient for walking from Gent Sint-Pieters Station. The only problem I had was with the wireless, which was not connected correctly but Liesbeth found the problem later.