I booked this apartment for two family friends who came to visit me for my PhD defence. Kristof was super fast replying to messages from the beginning and was honest about a shortcoming of the house: the amount of stairs that there to reach the apartment. That was the only complain of my family friends. They enjoyed their stay. They missed another pot to warm up the milk and a operational coffee machine. Said this I will recommend this apartment for anyone coming to Gent given its great location.