Tom's wife was taking care of us, she is nice and speaks many languages. You will be able to have a normal and open conversation.
You need to take the tram to get to the city centre.
Lots of narrow stairs to climb to get to the room so I wouldn't recommend the place for a family or even with small children, better if you go with friends and you are not going to spend a lot of time at home in order to avoid the stairs.