We had an amazing time in Gent. Christel was very flexible and friendly. She was also ready to help us with anything we may needed. We booked Duplex app near the center, but few weeks before arriving, she upgraded us in bigger app for the same price. This one was actually very comfortable and huge - Christel left coffee pads (important fact!) and other stuff for us to use free. We also get enough toilet paper and shower gels. Destination was perfect, approximately 15 mins away from center by feet. I can't think of any bad experience to mention. Even weather was perfect :-)