Steven was very friendly and responded quickly. We had a lovely stay in the suite, which I can recommend for the lovely bathroom! There's a nice view, as it's right at the top of the building. However, this also means it was a bit warm when we arrived, but as we were going out again immediately this wasn't a problem - we just put the shutters down. There is also air conditioning in case it gets too warm. The guesthouse is in an excellent location with some great bars just around the corner and within walking distance to the center. Great place for a short stopover in Ghent!