Horrible experience. I stayed in the appt with my two kids. Upon arrival I asked Marleen for an extra cleaning after a week, she told me it would be 100 euro and 2 ladies would clean about 2 hours. As the appt is small that would be feasible. The price was way too high but as I m working from home and with two kids around, I really needed that help. Upon arrival the fridge and the drawer with cutlery were dirty, I asked Marleen to Also have that cleaned, she answered that it wasn t true and for her to have crumbs in the drawer of cutlery wasn t a big problem. After insisting and as I was paying 100 euro she agreed. When the cleaning lady came ( it was only 1, the other lady was sick), only half of the appt was cleaned ( only floor and bathroom) and the other half was left dirty ( bedroom, mezzanine, fridge, drawer). I asked the lady to also clean that because it didn t make any sense. The lady stormed off saying her hours were up. I told the owner right away and she thanked me for my feedback. One day before checking out she asked to transfer 100 euros to her personal account. I told her if she had a solution for this cleaning: it was only done half, at the end I needed to do the other half and it’s impossible to pay 100 euros for this half service. No solution was offered. Marleen told me that was what we agreed on, I do not discuss. I lived in Ghent 10 years, I am belgian but living abroad and travel very often. Always have had really nice experiences in Airbnbs, with very friendly and helpful owners. This attitude of the owner is outrageous as she clearly doesn t care about her clients. She asks for so much money for extra cleaning but the work Isn t done. A real pity these places exist!I DO NOT recommend this place at all.