Tamara wasn't at home when I arrived but she answered right away on her phone when I had a question. She was also great about communicating the necessary information for the apartment ahead of time. Anne was also very helpful and welcoming when I was there. The apartment was very clean and spacious. Tamara and Anne had just gotten a brand new mattress for the apartment before my stay - I thought it was extremely comfortable and slept very well. It was a great home base for exploring Ghent since its in a quiet neighborhood that is also close to the city center.