My stay at Heidis is the reason I love using Airbnb so much. The house was sparkling clean and she has a blue folder which has all the information you will need about the house and the city of Gent itself. She was always quick to respond to our queries and the check in process was a breeze. We used her beautiful town house as a base to visit Bruges, Antwerp and Brussels over New Years. I loved our stay here and I would recommend it to anyone.