Perfect stay! I traveled solo with my infant daughter—Martine went above and beyond, offering to pick us up and arranged early checkin which understandably is not always possible. Airline lost our carseat so we had to take public transit, but as we got off the bus in the rain and were looking around to find the way, she magically appeared with a bright smile and umbrella to receive us. Such a lovely and surprising beacon of light after the stress of first solo journey with a baby! Apartment is wonderfully appointed, everything we needed and more was on hand or steps away at the store. I could even do laundry to get us through the next week of our stay in Germany. Prompt, professional, kind and open lines of communication. I felt safe, secure and luxuriously comfortable. Thank you, Martine!