We only met Tom on our short (1 night) stay. He was lovely throughout the whole process, very helpful, very precise, had a set of instructions ready for us months before we arrived. He had some homemade chocolate spread for us in the fridge, some jam also, explained both in the instructions and in person how everything worked. Everything was great really! And their wee 2 cats super friendly and well behaved. LOved every bit of it. The studio was also very cool and stylish and greatly located. I could go on and on really. Overall my girlfriend and I were super happy! Thanks, Jurgen and Tom :)