We really enjoyed our stay in this hotel. In terms of location: there's no better place to stay at in Ghent. In terms of communication: there were some malcommunications just before arrival but these were quickly resolved. We found it unfortunate that there was no coffee pads or tea bags available in the room since there's a kitchenette with tea and coffeemaker. The hotel staff promised to bring us some, but we never received some. Our kind reminder was left unanswered. Our feedback by mail the next day was also left unanswered. But still a very nice place to stay. I would come again.