We walked from the train station, arrived at the coffee shop after dark, and were welcomed by Elliot, who works at the Cafe. He showed us to our room and explained everything very clearly. He even stayed a while to let us know how to get around, show us the Ghent maps, and answer all of our questions. We really liked Elliot.
After walking through what seemed like a sketchy back room that held the cafe dumpsters we took some steep stairs to the actual apartment. The apartment itself was a huge space, very modern, two floors, spotlessly clean, well decorated, well stocked with any necessities, and with an awesome walk-in shower. The place was great. Close enough to the city center to be easily accessible (5 minute walk), but far enough away to avoid any noise from revelers. It was very comfortable and exactly as advertised.
One can enter/exit through the Cafe, which is better than the back entrance, but only accessible while the Cafe is open for business.
The free coffee in the morning at the adorable little cafe downstairs (selling real Colombian coffee!) was a nice touch and a good way to start the morning before venturing out. Would definitely recommend.