Els was a great host, she helped us with parking our car in the city, was very flexible for arrival and departure, and provided us with lots of information about the local area along with pamphlets and maps we could take with us into the city. Her location was wonderful, and was just as it looks in the photos. She turned up the heat for us because it was cold, and the bathroom was especially wonderful. I've been on many Airbnb-supported trips, and our trip to Ghent was one of the best!