Attention: you have to go to the other end of the city to get the key to the apartment.
It is not a private person but an agency that rents several apartments in Antwerp. After reservėing and paying, a person called me to tell me that I had to go pick up the key at their agency located in Sint-Paulusstraat. This was not specified at all in the air b&b ad. I booked this apartment near the train station for my mom, who was too old to cross the city when she arrived. I was told that these are the new conditions since April 2022. The person I got on the phone was not at all ready to hear my arguments which were: none of this was announced before payment. I had to threaten to leave a negative review to get someone to come on site and open the door for my mom.