He gave us the wrong lock box information and he could not be contacted to get the correct information. We had no access to the Airbnb unit and were on the phone with Airbnb for 4 hours to try and resolve. We ended up having to get at $1000 hotel so that we had a place to stay. It was absolutely the worst Airbnb experience I’ve ever had. The phone number he provided was not working, there was no email, and he was not responding on the Airbnb chat. After spending 5 hours in a restaurant trying to get support from Airbnb (who also could not reach the host), we finally booked the hotel which was smaller, much more expensive, and really hindered our overall experience in Antwerp. Airbnb would only cover a portion of the difference between the hotel and Airbnb cost, so we incurred additional expenses because of the host. The host finally replied the next day. At this point, the Airbnb unit was already cancelled by Airbnb and we had already paid for the hotel in full for fear of not having a place to stay as it was the busiest weekend there of the year. The host first tried to offer his place back for half price, then realizing how horrible the experience it was, later offered the unit back for free. Unfortunately, it was too late and we had already fully paid for the hotel. In fear of Airbnb not providing any of he promised refunds, we had no choice but to stay in the small, uncomfortable hotel. The host was very apologetic, but there was nothing he could do to make up for the horrible mistake he made.