My experience with william was very bad they gives me to an apartment with broken heater its was very very cold so they bring me small heaters usually they used fir small bathroom the apartment was still. So cold was enable to sleep so i decide to call him and make refound because it was not normal to stay at icy apartment. He accept so i dont contact rbnb the day before he rild me no am sorry we bring you heaters they were not honest at all