The location of the flat in the beautiful center of Antwerp is amazing and the flat itself as described. However, I was pretty disappointed and felt tricked by the landlord / his team. First, it seems that „Luca“ does not exist as portrayed here, as the team referred to a „he“ when talking about the landlord, which I already find quiet strange! Second, I asked pre booking via an Airbnb message whether I could adjust the number of guests before my arrival, which I understood as being confirmed. Unfortunately, when I tried to change form 14 to 11 guest about a week ahead of my arrival, my request was not approved and no one responded to my messages anymore (pre booking, the response time was quick). Finally, the team told me it was too last minute to change. We had a discussion at their very crowded office and while I admit that there was also some misunderstanding on my part, I did not feel treated fairly or respectfully. This is certainly not the kind of local Airbnb experience where you get to meet the landlord him or herself and have a nice chat about the area. Instead, you get in touch with busy employees who respond when it’s profitable and ignore your messages when it’s not, or tell you that their hands are tied because they cannot get a hold of the landlord. The office apparently had to take care of more than 300 guests the day of our arrival, so instead of explaining much in person, they send explanatory videos and tried to take care of handing over keys as quickly as possible. Also, the kitchen supplies are a bit random: a lot of mugs and glasses, but hardly any sharp knifes and no big cooking pots, which you would need for a big group. Overall, the apartment is fine, but it feels like a quickly fixed up money machine for Airbnb, not like a loved home with a bit of context. Lastly, again, the location is amazing and the courtyard of the buildings beautiful!