I had an absolutely disappointing experience. First, I rented an apartment of Elisabeth and shortly after received a call in which I was told, the booked apartment can’t be accessed due to problems with electricity. I accepted the proactive offering of staying in a different apartment of Elisabeth. Two hours before my check-in I received another call and my reservation was cancelled completely. The apartment was multiple booked. I was told, that my reservation will be cancelled immediately. Unfortunately, this didn’t happen. I had to ask multiple times for a payback. Then I received a insufficient payment and finally had to contact the Airbnb Customer Support, which transferred me the missing amount of money.