Unkind management with little to no customer understanding.
The first comment I got after asking till what time I could pick up the key, since I knew that coming from very far away my train might probably have delay was „take an earlier train, it is not possible to check in after 9pm“.
Then I asked to cancel the reservation a week before the Dates due to sickness. It wasn’t possible and not even a partial refund was offered, which is something most of other Air BnBs do.
My conclusion: look for other Air BnBs in Antwerp, places where people actually care about good service and welcoming the person, and and not only about making the money.