I have never had a more horrific Airbnb experience.
I fell down the stairs to the flat and was in the hospital for two nights with a concussion. While the safety of the stairs was, in my opinion, an issue, the worst part was the fact that, after communicating this to Olena, and asking her to extend check-out to 1pm so that my friends wouldn’t have to haul all of our luggage when they picked me up from the hospital (the smallest courtesy she could have granted, given that I had fallen on her stairs) she went back on her word (despite having initially agreed) and kicked my friends out at 12.
Even while operating a business, you would have to lack the smallest shred of human decency to treat a young woman, in horrific pain, in a foreign hospital, in such a way. I am utterly shocked that people like this exist and I urge you not to support this callous business-owner.