This is not one owner but a company that is using Air bnb, they have an office were you have to pick up the keys.
We have been moved to another apartment at the last minute for a "covid" issue: a long time waiting for the key in the office, the apartment was longer to reach by feet than the first one. When you have a busy day on business it is not ideal. Then, a sudden extra charge was asked the next day because they did not registered we were two people on the app, which is strange. Bad communication, and shower drain that was liking. Not a very good experience, and a very business company.