We arrived at the office to pick up the keys for this apartment when the guy told us there was a problem with the booked apartment. We didn't get any notification about that in advance, the only messages I received were the automatic ones. He said he would've tried to call several times but I did not receive one call. We got a different apartment but it was smaller than the booked one and it was not ready for the amount of people that we were. We called them to get the missing things (beddings, towel) and didn't receive anything. Called again and then got something, but not even everything we asked for.
I can't say anything about this apartment since I've never been in there but our replacement was really noisy. The renters above us were running around until early in the morning and we all woke up by that noise. Also the cleaning ladies arrived even before 11 am and told us we have to leave.
Overall not a really pleasant experience and I wouldn't book again.