I change my plan due to my personal problem.. & i was ask for permission to change my booking or refund.. at fisrt kris says ok can.. and definitely will refund me my money.. i trust him so much since she always responds at first.. but once i send my acc no that she ask.. she lie to me.. and never reply me until today.. I accidentally book wrong date.. and she knew it.. but she took my problems as henky penky.. i told her 2days before i my booking date. But she ignore me just like that.. i lost my money... just because i really trust her promise.. i never stay at her place so she promise me will return my money... but nothing.. please don’t trust her if anything happen. So disappointing.!!