My flight to Belgium was delayed and we had to drive to Antwerp. Unfortunately, we could not get in town before 10:30pm. I informed the host that afternoon; but they could not do the check-in this late; and could not arrange to leave the keys with anyone.
My husband and I were left looking for an hotel at 10pm, to spend the night.
The communication with the host was difficult; he did not bother responding to my last message.
We were not reimbursed (even for the cleaning fees lol).
If there is a chance that you arrive after 10pm or that you may have a last minute change to your reservation; I will not recommend this host.
They are not flexible at all!!!