Worsest experience ever: My plane was late , thus I couldn't pickup the keys until the requested 21:00. I told the host as early as possible and offered to pay additional fees to pickup the key after the official period or at a different place. She told me just "that's not possible". Two _minutes_ after 21:00, I got a message that they will refuse that I can enter my room. Unhelpful, unfriendly. BEWARE!