Natalie was very responsive - and flexible about our arrival time. The apartment was just as pictured - light and welcoming and very comfortable for 2 individual travelers. The bed and sofa bed were both comfortable and the kitchen was very well equipped. The apartment is close to everything in the center of Antwerp - we walked everywhere! It's near the university and this was a holiday weekend so the neighborhood was very empty and quiet during the day. But it is a student neighborhood and there was late night (or rather early morning) street noise, I'm guessing when the bars closed. If you're a light sleeper you should be aware of that.