Liselotte was extremely easy to communicate with and always got back straight away to answer any queries I had. The apartment is beautiful, decorated with great care and is in a wonderful location on one of the smartest shopping streets in Antwerp, although it is very quiet at night. It would be a lovely place to cook a meal and spend a cosy evening (I had fantasies about living there!) which isn't very likely to happen as there are so many great places to eat and drink nearby - but if someone was looking for a romantic hideaway, this would be it! Checking in etc went very smoothly even though we were a little later arriving than we thought we would be and the flat was very clean and well prepared for our arrival with lots of information about the local area available. One thing to be aware of is that the apartment is right at the top of the building and the stairs are very steep but I think this is common to most Belgium townhouses and wasn't a problem for us at all.