Arne was very communicative when we had any questions and let us drop off our bags early, which we appreciated. We had a little issue with opening the front door to the building during our self check-in and were grateful that Alina stopped by and opened the door for us. You kind of have to pull the door towards you in order to turn the key enough to open it. The apartment was very comfortable to stay in, however it did get a bit noisy at night from the university students. Overall we enjoyed our stay