It’s really sad that I have to leave this note, but this was a huge disappointment - mostly, because the space is beautiful, classy, and in a great location.
I’m not going to point out my frustration on here because I have already done that with Airbnb and with Guus, but my biggest problem wasn’t the actual inconveniences that happened during my stay (check in wasn’t ready when I arrived and both rooms were a mess + the first night the bath tub was clogged and that flooded the shower). The main problem was how unapologetic, unprofessional and questionable Guus’s answers were towards my level of dissatisfaction and frustration when I explained the problems I had at his property. He resolved the issues but not immediately, which is fine, but those are things that were paid for and he wouldn’t agree to give me at least 1 day and half of my money back, which I thought was the absolute minimum he could do. I would NEVER stay here again due to the lack of awareness, empathy and customer service. This was the worst Airbnb experience I’ve ever had.