Sarah is a very friendly person, we didn't have any problems. the apartment is very nice for family with kids, it's safe for kids: there are kids lockers on all the kitchen cabinets, so they don't take anything dangerous. there are also plenty of toys for your little ones. the apartment is well occupied, everything you need in kitchen, washing machine, dishwasher. towels are not provided but Sarah let us to use theirs as we didn't bring ours . there're two nice parks nearby: one is around a corner, second one is in a walking distance. city center is 30-40 min away by public transport. we enjoyed staying at Sarah's place.