I stayed in one of Luca's apartments for 4 days en 3 nights when I was in Antwerp for business. I gave it 3 stars because of the following:
Strengths:
- Appartement is clean enough and equipped with all the basics. Especially the walk-in shower is great and the bed is very comfortable.
- The reception by the team upon arrival was punctual and complete.
- The apartment is well located, close by the main shopping street of Antwerp.
- There is a team office right next to the apartment in case of problems or questions.
To be improved:
- The location is not 15 minutes, but almost 30 minutes away from the central train station of Antwerp.
- The wifi in the apartment was very unstable, which was a big issue for me since I was there to work.
- The communication with the team in regards to the wifi was not fluent and it took time and effort from my side in order to find a (partial) solution. In the beginning I contacted the cell phone number that was given to me upon arrival, but the issue could not be resolved and I no longer received a reply on the second day. Since there was a team office next to the apartment, I went there. Someone then stepped by the apartment and told me they would follow up on the issue, but again nothing changed. On the third day I was given another modem with LAN cable. The wifi for this modem did not work either (and I could not get in touch with anyone to solve it), but the LAN cable did work so I had a stable internet connection on my computer for the last two days.
- During the third night, there was a gathering / party in one of the adjoining apartments. Also about this I contacted the guard without any luck.