I’ve never left a bad review in my entire life. However quite frankly after this awful experience, this has to be said. The location was great and the apartment was nice, although it did smell of strong tobacco smoke.
This would have been fine to deal with and wouldn’t have affected our stay, but unfortunately Elke was extremely aggressive and rude during check in and her communication was poor, to say the least.
The description of the apartment says ‘check in is flexible after 12’. Elke sent no arrival instructions whatsoever, but messaged a few days before, asking what time we would arrive. We let her know 4-5pm, but assumed as per the description, that we could arrive whenever. We had also communicated we were driving across Europe. At no point did Elke explain that the time we gave was the only time she could let us in. If she had, we would of worked out a way to make it happen or have at least made it clear that due to our drive, we may have faced some delays (which we did).
Elka called us at 5:15pm, extremely angry, and rude. Demanding to know why we weren’t there, saying she had plans and it ‘wasn’t nice’ that we were late. She was incredibly antagonistic, and for some bizarre reason almost trying to place blame on us for the situation, like we had done something wrong. We explained the situation but she wouldn’t let up and berated us on the phone for over 8 minutes. We were paying €135 per night, it was extremely upsetting and unprofessional.
On top of this, Elke continued with her plans anyway, didn’t apologise, and left her keys with a neighbour, who wasn’t home to let us in until 9:30pm. So we were stuck outside for a long time hungry and tired.
The worst service and most unprofessional behaviour I’ve ever experienced. Very disappointing.