This is a good stay for the budget traveller however, my experience did not have the Belgian hospitality that I had experienced throughout the country.
My flight was delayed due to a storm. We had already agreed on a later check in and was the only way I’d book. Because of my late flight I was told I couldn’t check in that night and was not offered help to find another place. The next morning I was told they’d make an exception and let me check in early, meanwhile I had paid for the night before. I was not asked if everything has went ok or anything. They didn’t care.
The place is spacious and check in was easy. The fellow who checked me in went on to tell me how if they get less than a certain rating (an 8 or so I believe) that because Airbnb sees them as a hotel, Airbnb will shut everything down for the week. After check out, they also messaged me to say they gave me a five star review. I felt like there was a lot of unnecessary communication in this way for them to get better ratings which may not reflect the truth. It felt dishonest.
I’d still stay here but I hope they brush up on their morals. It’s a good location. The cafe beside it is awesome. I don’t they the customer service skills are there though. When I asked for directions they were very vague. Told me to take the train. I’m not from there and didn’t know which train or how. Google told me, but in my experience, customer-focused Airbnb’s have a great wealth of knowledge to make things simple for their guest.
Low-cost. Decent place. But not treated like family or event a distant friend.