Great small apartment in a good neighbourhood in borgerhout. very close to city center (20 mins walk not 10 mins from train station). Sadly the "welcome" wasn't what we expected. We had to grab the keys from a night shop nearby but the shop owner didn't knew we were comming. Nor did he have the keys. He was clearly annoyed and practically threw us out of his shop ("please leave the shop"). We had to wait outside (with temperatures around freezing) for 20 mins for the cleaning lady who forgot to left the keys behind. She didn't speak a word Dutch or French so we couldn't really communicate with her nor did she showed us the apartment. she just handed over the keys and told us 2nd floor (apartment is on the 1st floor so we were at the wrong door first). The heating boiler was not turned on so we entered a cold apartment. We encountered some problems with the boiler during our stay (not enough pressure on the boiler, then there was too much pressure...). Also the door handle to the terrace was broken off which didn't help to raise the temperature as we couldn't close it. The apartment was pretty clean (besides the bathroom which was dusty) and the spoiled food in the refrigator. There was a lack of towels.1 big towel, 1 small and 1 floor towel is not enough for a couple spending 3 days. Good bed and enough pillows. the neighbourhood is safe and pretty quiet for such a big city.