My dad stayed in Luca's apartment and it was overal a bad experience. The apartment was not been cleaned from the previous guests, the bed sheets and pillows where dirty and stinky. The bedroom was stinky and dirty, hairs all over the floor and on the bed. No toilet paper, there wasn't even any kind of paper to dry your hands in the kitchen. The dishwasher was not there (just a hole in the cabinets), and that was not mentioned in the listing. We had to take the key in their office (also not mentioned in the listing). After you book they write you a message saying "to come pick the key in the office which is walking distance": it's a 25min walk which makes it almost a hour round trip. Not nice at all! When I called Luca to complain about the apartment, she sent someone to change the bed sheets: someone came with an Ikea bag and changed the bed. I can appreciate the effort but when I see someone quickly change he bed without using glove or even washing his hands and then leave - this is not the hygenic standard I'm paying for! This is not what a cleaning lady do!! I asked to Luca if my dad could just leave and she said that she would have not gave us a refund. Try to explain the situation to Airbnb, we just got refunded the cleaning fee (5€!). Honestly RIDICULOUS.