The apartment is very nice and in a good location. However, we found the walls and floors between the other apartments in the block to be very thin. The guests upstairs had a party, which meant we couldn't sleep on the first night. Charlotte was quick to act on this even at a later hour (2am). Additionally, we did have issues with the shower that meant it wasn't working properly during our stay. This was a big negative for us, but Charlotte was very professional and accommodating. She refunded some of our stay to compensate us for the inconvenience. This met our expectations on how to handle such an issue - for which we were very grateful.