The apartment was dirty, I complained and they moved me to a very good place!
Therefore, my rating stars goes to the way they fixed the problem and to the new place I was placed at.
The original apartment had not been cleaned properly for our arrival. We found a lighter on the floor, a bottle cap on top of the couch, dirt on top of the surfaces, a decorative plastic flower under the bed and my kids feet became very dirty a few minutes after walking barefoot on the apartment.
In addition, the couple’s bed inside of the bedroom was not comfortable (mattress had a low spot in the middle).
The sink in the bathroom got clogged after using it once.
We called Luca’s number and someone who takes care of the apartment came right away to check it, and offered to move us to another place a few meters away. The new place was brand new, very clean and nice! We were satisfied then!
FYI: the office to pick up the keys is 18min walking from the apartment (according to Goog maps).