While Nancy did all she could to help out in the moment, the check-in process was a bit rough for us. Nancy had changed property managers in the time between our booking and our visit and had not informed us of this, so we got to the house and had no reply from the number we had been asked to contact for entry. Luckily, Nancy was relatively quick to reply after we finally reached out to her, however the new property manager she put us in touch with was also not available for several hours. Nancy was able to get us into the lockbox for the spare key so at least we could finally get inside, but much of our first evening was spent trying to figure out the basics of the house (ie free parking, wifi info, etc) as Nancy does not live in the area and was unsure of those details of the property. The place itself was nice and comfortable, pretty much as described. It was a little too warm in the upstairs rooms, but the terrace was very nice. Overall, we did enjoy our stay here despite the initial drama, and we really did appreciate Nancy's effort in trying to resolve the issue as best as she could for us.