The check-in was done by Caroline's father. Caroline was there in person as well, but we didn't interact much cause we spoke in Dutch with her father. Upon arrival it took 10 min from the host to open the door for us and get us into the parking. I had sent a message upfront what my ETA would be, but received no response till I had to call the host myself. The father explained everything in detail about the house in 30 mins. This is helpful, but also a bit too long. Caroline smoked in the house and the doors and windows were open making it 16 degrees Celsius in the house. This was a turn off on arrival. Regardless, they were very friendly. Chocolates and toys were there which is a nice gesture. In the late evening the hot water was not working. Only 2 out of 8 guests were able to shower. After a long conversation I still didn't get my refund and got into a quarrel with the father that he says it should have worked. Well it didnt... Things can be better. We paid more than 625 euro's...