We were a family with a toddler and a baby and decided to use Sam’s place because would allow us more flexibility with the baby. We reach the apartment fine and everything was has described. We booked for 2 nights.
During the first night, me and my toddler were sleeping in the living room and I heard some scratching noises, but couldn’t see anything. Next morning, I saw a mouse going under the living room table going towards the room. After that, I messaged Sam about the mouse. Me and wife decided to leave the apartment and I message Sam about it. Sam continue to don’t reply. Sam finally replied to us after our reversion period was over. I asked for a partial refund, via Airbnb support, to cover the costs of the new hotel that we had to find to spend the night. The Airbnb support told me that could only the done if Sam approved. He didn’t, because I needed proof a mouse. I told them that I have a baby and a toddler and looking for a mouse in a house is not an easy task. Bad experience