I have waited a little while before writing this review as I wanted to do so with a fair and clear mind. I was in Brussels on a work trip and brought my 3 year old son, his au pair and her friend. When making the original booking, I looked at the photo of the room and couldn't quite determine if it was suitable for the 4 of us so I sent her a message, explaining who was in our group and was told that the room would be sufficient for us. Upon arriving at her flat with enough time to drop off my things, change and go to work, I assessed that there was not enough sleeping space for the 4 of us. My son sleeps with me but it appears that she thought another adult would share the main bed with myself and my son. The room has a double (queen?) bed and a single bed and lounge type of chair that I thought converted into another single which is why I messaged before confirming the booking. I do not speak any French and although her English was better than what I can produce in French, we were clearly experiencing the results of a miscommunication. I was under pressure as I needed to go to work and yet needed to see if there was a resolution to the situation otherwise I was going to have to put my au pair and child in a cafe while I went to work and try to find other accommodations instead during the week of the Catalonian protest which meant that not much was available at all in a reasonable price range. I showed her the conversation that we had where she said that 4 people could share the room and upon doing so her agitation reached a new level, insisted that I was rude which she wouldn't accept in her home and basically told us to leave. So there I am, about to be late to work (I'm an interpreter so I can not be late) with my 3 year old, an au pair, in the freezing cold with all our bags at 3pm and no where to go. I am a frequent user of AirBNB and if you look at my previous record you will see that I have not had any problems in the past. She told me that she is a super host and so I assume she has a clean record as well. I attribute this to a communication and cultural misunderstanding gone vey very wrong. Even so, her lack of empathy I wouldn't wish on anyone. She even put her hand on my son to usher him out the door.