Andlib did very well with communicating. The place looks mostly like the pictures. We knew in advance there were stairs, but we were not prepared for them leading to the sleeping area. As older people with some mobility issues, we found the narrow, steep stairs to be a challenge to navigate. Younger people likely would not see the stairs as an impediment. We would like to have had a luggage stand so we didn’t have to have open suitcases on the floor. Getting in & out of them was inconvenient. A chair or more shelves in the bathroom area would be helpful to set out toiletries. We were appreciative of the sofa as an alternative spot to sit instead of sitting on the bed to do work.