Completely disappointed
The communication with the host was terrible and they did not seem bothered at all when we encountered some difficulties regarding our trip. Long story short, our flight was cancelled 2 days before departure and there were no other flights to travel to Belgium (everything was sold out). We wrote a message to the host as soon as we found out (2 days before) if we could cancel and get even a partial refund since it was not our fault, and we couldn't come to Belgium. The host didn't even reply. Then we tried again, asking if they could at least change reservation to October when we would visit again – good solution for all of us. They said it is »too complicated« but in reality, they just didn't want to be bothered with it and cared just about the money and not about their guest. Worst customer service ever!