Hendrik & Samira were very friendly right from the beginning. (Even their friends were friendly!) They did not impose, however, which I really appreciated. Every request I made was quickly responded to. The location is excellent, being within easy walking distance of all the touristy bits, but far enough away that you feel like you're seeing the "real" Brussels. My only disappointment was that I couldn't fit the incredibly comfortable mattress in my suitcase. (Sadly, it's waaay better than my bed at home.)