I booked a week's stay in Maëlle's home months before my trip to Brussels. A few days before my flight, Maëlle messaged to tell me three things: 1) She had to cancel the first night of my stay because another guest had booked up to the day of my arrival and the cleaning person could not prepare the flat in time, 2) she had to cancel the last night of my stay as well, and 3) she wasn't aware AirBnb would take a % of the nightly fee I'd paid so she requested to not refund me for cutting two nights from my week as she'd already earned less money than she'd hoped. She also tried to put me in touch with the previous guest to convince me it was worth paying more. After asking her to stick to the booked agreement, she managed to fix the cleaning issue so I could arrive on the day I was scheduled to arrive. Halfway through my stay, no changes had yet been made to the booking, so I asked her about the last night of my stay. It was then that she exasperatedly informed me that she had to cancel it because she had found a cheaper flight home the day before my departure and made the decision to cut my stay short without making any official changes to the booking. When I asked for a refund for the night she offered to pay me what she earned, not what I'd paid, and pointed out this was enough to secure a bed in a shared youth hostel dorm room. Luckily, a very helpful AirBnB staff member stepped in to arrange a refund. If Maëlle continues to host guests on this platform, I hope she treats them and their bookings with more respect.