The hosts took great care to make sure that we were well-informed about how to check in to the apartment, and they communicated with us several times during our stay. If we had any questions we always knew they would get back to us. The neighborhood is nice, a little quiet, but very close to shopping and restaurants. The bus stops just around the corner from the apartment, and you can ride it to the Metro station, and get to the city center (or anywhere else in Brussels) from there. So, if you don't want to do a lot of walking, this is a good place to stay (although you may wait awhile for buses and subways to get you where you want to go). It is also about a 15-20 minute walk to the Gare du Midi/Zuidstation, a major train station. The unit itself is very beautiful and well decorated. You truly feel as if you are at a home away from home, and you have all of the amenities of home as well. The only couple of things that were not completely perfect were that the Apple TV did not work during our stay, and the wifi did not work during part of our stay, or it was very slow. We were out and about during most of the day, so these were not major inconveniences, but they were promised in the listing. Also, as with many places in Europe, the apartment is not air conditioned. We had wonderful weather while we were there, so this was not a major factor, but I would advise others to be aware of this if they are planning a trip during warm weather months. The apartment is on the ground floor, and the master bedroom is at or below the street level, so it is very comfortable when the weather is pleasant.