Unfortunately, I had an awful experience with Andre's place. It was definitely not what I expected. The communication with the host went smoothly, he gave me good tips about getting to the place and was answering right away to my messages. The location of the place was also pretty convenient, very close to the Central train station. But from there the bed experience started, once I arrived at the location where his friend was supposed to take me to the apartment, the host texted me that the apartment was not ready and I have to wait 20-30 more min until the cleaning lady is done when it was already 6:30 pm. When he texted me that the place was ready I went there, I was shocked to see how dirty and nasty was the studio. The bed linens were very dirty with huge sticky stains, the floor was also were sticky and all the surfaces had a lot of dirt on them. The bathroom was also very dirty with a nasty bathroom mat. The air in the room was not clean and smelled very bad. There was no hand soap or any sanitizer to wash and clean your hand especially during this COVID-19 pandemic, I think this is must to have at any apartment. Furthermore, all of the kitchen pots and utensils were very dirty and sticky, there was no dish sope. To summarize there was no COVID-19 hygiene in place. I had to speak with the host and let him know I want to cancel the booking and get a full refund. At first Andre offered me the lady to come and clean again, but it was already 8 pm and I was very tired and didn't want to stay at the place anymore and also did not expect the lady to be able to clean the place and make it any better. The host didn't want to cancel at first, so I had to contact Airbnb and speak with them for good 20-30min, then sent pictures and finally got my booking cancelled. However, the refund does not appear automatically and I have to wait for 5 to 15 business days to get my money back. On top of that, I had to find a hotel late in the night, very tired and exhausted.