It was a terrible experience. I paid but i didn't go there at the end due to the host rudeness and I didn't cancel at the end so I can write this review.
I asked the host before he accepts the booking if it will be able to check-in late and he accepted it and then he said that we won't be able to check in after the specific time and he asked to change the dates which is fine so I booked somewhere else and then the day I have to be there he refused my date change and he said that we will be able to check in at whatever time we want in which it was too late since it was his idea to change the dates and we found somewhere else which was paid already. He didn't wanna cancel that day and he didn't wanna understand that he took so long to answer us and he did give us a solution the same day we were there which was pretty late for our plan and it was his idea from the beginning to change the dates. He asked me to change the dates like it was his idea. So when i told him that it was ur idea sir and u did find a solution the same day when we are there already and we had already paid somwhere else since u said we won't be able to check in late and u told us to change the dates and now u say like the same day 1 hour before the specific time for booking that we can come and u cancel our request that it was u telling us to send it. So he called me through whatsapp and he was literally so impolite and so rude and he said he doesn't care about the client's situation and if he was just a bit nicer i would literally cancel the hotel and go there at the end since he found a solution eventho it was so late but his rudeness and impoliteness made me even cry. I still till now can't believe how people can be that rude and that impolite to clients. I paid +300 euros for this stay and I didn't go because of his behaviour. I didn't cancel and I left my money there to be able to leave a review to warn the next hosts. Maybe the place is nice who knows but the host is terrible. i am glad my stay in the hotel was amazing and people were amazing which turned my visit to brussels worth it and happy that I didn't have the chance to meet such a rude person in person. All what matters to us as travelers and expats is the behaviour of our hosts and trust me this one is not worth it and I went to a 3 stars hotel with no shared bathroom with amazing, lovely and helpful staff with less than that price that I paid already and which is not refundable but i hope that this review will be worth it and I hope that the host will learn and get some behaviour.
The support couldn't help in this case since our conversation was a phone call in whatsapp which means that he is smart enough to spread the rudeness in a call and not inside airbnb texts so he played it well. Smart but terrible. I will mention this stay with all my travelling community as well in my blog and my social media in details but as I mentioned, please do not do the same mistake as me and do not let this host make ur experience worse. The city is amazing and u will enjoy and all u need is a nice host.
Just remember that this person doesn't deserve our money and our stay there until he learns how to respect and be polite to people in general not just us that we were supposed to be clients.