I've stayed in the room twice on short weekend trips to Brussels, and each time it's a delight. The location is exactly what you'd hope for - so central, in the lovely Sablon district. Other neighborhoods are easily accessible by tram and public transport. The room is just right - with a beautiful view of the interior of the charming brick buildings characteristic to the city. It's quiet and there's even a shared living space downstairs and a kitchen if you'd like to do some cooking.
Though we didn't meet, Chris and Sam are very responsive and helpful. The self check-in is great! Some parts of the room are a bit outdated and could use a refresh, but overall we were very happy with our stay and would easily recommend it.