Stéphanie was great. We got into Brussels very late, but she stayed up for us to check in. She was fantastic at communicating the whole time. The apartment was very nice, a lot bigger than I thought it was going to be. The place didn't seem like it was in the best area at night, but we were still able to walk around and not feel threatened. During the day it didn't seem bad at all. I would definitely recommend the place. It is right by the metro, and not far from the train station. We decided to walk, rather than take the metro, because the city is so beautiful.