I emailed far in advance for a very slight early check-in of 3pm. I got no response and when I arrived at 3.20pm I had to phone four different numbers to finally get a response - and spoke to the most unhelpful and frankly sarcastic and rude woman. She refused to activate my key or allow a check-in slightly early, so we had to stand in the rain outside. Awful.
The WiFi didn’t work properly and despite complaining twice, I got nothing done to help. So the WiFi couldn’t even always support the digital key, nor whatsapp calling.
The apartment is really nice and very spacious, in a great location. But having stayed at Hotel Indigo for the full week before for less money, getting great service and a delicious, healthy breakfast, I know where I’ll go in future.