Our experience in Alin's apartement was really bad. As soon as we arrived at the apartment, we tried to enter with the self check in, the code that was given to us didn't work so we called Alin at 13h several time and no answer. We tried again with the code until we discovered another code in the French instructions such was the right one! Finally we succeeded to enter with the second code but all the bedrooms were closed by keys. So we called him again and no reply. We decided to go and enjoy our first day in Brussels until he contact us. We went back to the apartement at 11PM. As he didnt come back to us from 13h we decided to call Airbnb to help us. Finally he contacted us and instead of giving us the code he started to interrogated us about why we couldn't open the boxes and that this is not his problem it is Airbnb problem and we should contact them and not him! We almost beged him to give us the instructions to open the bedrooms as we were very tired. Finally he decided to give us the code to open the boxes and get the bedrooms keys.
The SECOND SERIOUS INCIDENT is that we discovered a PRIVATE VIDEO CAMERA hanged between the bedrooms and the bathroom! This was really chocking to all of us. We called Airbnb to tell them. In the beginning they said, the issue of the camera is mentioned in his ad. We told them that this camera is not connected to any alarm system and it is a PRIVATE CAMERA and of course we can't accept this issue as it it is against Airbnb' s policy and of course against the fundamental right to honor, personal and family privacy and the image itself, will be protected civilly against all kinds of illegitimate interference.Airbnb told us that they will investigate the issue as it is a very serious problem.
We left the second day and went to a Hotel. After a few days we received an email from AIRBNB security department giving us a full refund .
Extreemly bad Experience.