I cant begin to describe how kind the front desk employees all were. my girlfriend and I had left brussels to drive to France for a couple days. when we came back we were able to drop off our luggage at 10 am, 4 hours before check in. we returned our rental car and took the train back to the grande place. we had lunch before we walked back to the hotel (about a 15 min walk) apon arrival we were able to retrieve our bags and check in. we were escorted to our room and showed how everything worked. this was the best night sleep we had gotten on our trip to Europe. the bed was a amazing. there was extra pillows in the closet and the windows had automatic retractable blinds! unfortunately we were leaving to go home the very next day. our flight didnt leave until 9 pm and once again they held our luggage apon checkout so we could spend the day back in the city without carrying everything with us. I would highly recommend a stay.