I wish I could give Annabelle and her studio a better review but I can't recommend a host who never communicates before your arrival when it isn't self check-in. I message her three times before my arrival. She never replied. She claimed she didn't get the messages on the Airbnb messaging platform. I went to the studio and rang the bell. Nothing. I finally had to call her, an international call, and she said the key was under the mat. Why not tell me in advance? When I got in, the studio was freezing cold. I followed instructions for turning up the heat but nothing happened. She finally showed up nearly two hours after my arrival. As it turns out, the radiators were turned off. It took hours for the place to warm up. What a terrible experience! It's a shame because the studio is great besides the moldy shower curtains and having to use the toilet down the stairs in a very cold room.