We came to Brussels to visit the Christmas markets. In regards to the location it was the perfect spot. We could walk to the main strip in about a minute and everything else in 10.
The apartment was clean and tidy and looked just like the pictures. However from the day of our travels we had very poor communication from our hosts. We had a message prior saying they were in America but if we needed to contact them then we could ring the two numbers which were available. We had no clear instruction on how to get into our apartment, we had no response to our message or multiple phone calls and were left aimlessly walking around Brussels late at night in the cold. We eventually managed to get hold of John 2 hours later, who then emailed us our check-in information but this was little too late. For the rest of our trip communication between the host was extremely poor. We were told to speak to them after 4 Brussels time which we did but replies were still extremely slow. We are not one to write bad reviews as we love air b&b but John has still not replied to my last message but has written us a review which I personally think says a lot. This lack of communication started our trip off in a very unnecessary stressful way. One of the main reasons why booked with these guys is because everyone spoke so highly of them so I’m sad to say we cannot say the same.