Must say check in I was taken a back when picture of passport was taken. However didnt think much of it lady who checked us in was nice and welcoming.
We did have problems with our flat smelling like tabaco. However Gaby was quick to try and solve the problem.
I am disappointed as we were left without water one of the days and then the next day the water came out brown. Sent the pictures to Gabby to see what could be done and she did not reply to acknowledge it or apologise. What was acknowledged was a part refund which was less then asked. Had to contact the air bnb team to see what could be done. Sad I had to take it further for things to be looked at and to receive an apology. Gaby is quick to respond if its got to do with getting more money but slow when it actually effects us as customers.
Out of all air bnbs ive stayed in this is the worst by far.