Laura was very accommodating! My boyfriend and I got lost in transit and showed up to pick up the keys late. We felt so bad but Laura was nice about it and gave us clear instructions when we arrived. She was friendly and we had a good time during our short stay. I stayed in Gent for the majority of my trip but decided to get an Airbnb in Brussels because my flight left early the next morning. It was a good comfy spot to spend the night.