Sophie was extremely helpful, she was responsive to my requests beforehand, and checked in before my arrival to accommodate my late check. She was actually present when I arrived, helped me with my bags and gave me a good recommendation for an evening activity and for dinner (which was excellent). The room was very clean, exactly the space I needed and very conveniently located. I only wished I could have stayed longer but I only needed the one night. I would highly recommend staying with Sophie!