Carine was there to welcome us (and spoke excellent English), but was extremely discrete during our visit. The flat was lovely, warm and comfortable, and there was a lot of reading material that allowed us to make the most of our visit to Brussels, including her personal reconditions for restaurants and chocolate shoes (which we followed to the letter!). Oh, and there were cold beers in the fridge ...many thanks Carine. I thoroughly recommend this as a great place to stay to make the most of a visit to Brussels.