The team at Charles Home has been absolutely amazing. One of the things I find of most value one's ability to respond to requests. The team at Charles Home have gone above and beyond in that category. Every time I had a question, need for assistance, or anything, the team was there to respond within a very small window of time. One example was about cooling the home because I didn't know if it had an AC unit. Well, it didn't... However, that day when I arrived back to my flat following a long day at work, the team was kind enough to drop off a fan. It doesn't cool the entire house, but it really helps out a lot. The fact that they took time out of their day to bring me something to make my stay a better one, well... It goes a long way in my book. So Thank You Charles Home team! Cheers!