I haven't met Paolo in person but it was a great communication with him, everything was easy to arrange. Theresa received me, she and another girl have been in other two rooms. They were very polite. I have been working for the most of the time so I haven't much communicate with them. My only objection was aimed to Theresa while her alarm from the room next to mine was woking me up every morning. She had allways temporary turn off the alarm, and than, this alarm was ringing and ringing and I couldn't sleep longer than 7:30 . That made me very nervous because I couldn't have appropriate rest in the morning. After I told her that this bothers me, the next two mornings she turn of alarm immediately and she took care of this. Anyway, she should think a little bit more on such things if she is hosting someone. The location of APP is great, it's an easy access to buses and only 15 min on foot to the European quarter. If you don't take care much on cleanliness this is a value for money app.