Number of things. Shower was difficult to use without handle coming off. No China mugs for drinks all plastic. Poor lighting in main room hard to read in evening he really rather dim as plants growing outside and blinds always pulled down for privacy being on the ground floor right on pavement . Outside area at back rather dusty cobwebs and had to wipe down chairs and table. Did not see Sandra but partner very very helpful twice when needed. Not very close to shops but found excellent restaurant's not far for brunch and evening meal. Bus service no71 useful. Only an ok experience in fact but for the extra help given we would not recommend here unless changes were made.