I had to ask 3 times how to get from the airport to the apartment. The lady from the agency arrived at the estimated arrival time rather than being in the apartment a few minutes earlier just in case I was there earlier, which was the case. I had to wait in the street for 10 min. My flight was delayed and on the top of that, they charged 35 eur for late check-in at 22,30 h. Luckily, Airbnb Customer Service reimbursed me the money. Unkind host, not hospitable. This host was more concerned about charging an expensive fee for a late check-in than about customer satisfaction or providing a good service.