I was extremely disappointed with the room on 2 accounts :
1. It was on the 4th floor, and I was NOT informed about that earlier. Physically, it was very difficult for me to manage. I would not have booked with Anna, had I known that it would be on the 4th floor.
2. Anna manages many rooms. The one she allocated to me was in the attic. The room was extremely small, hot and stuffy.
3. Anna did not take the trouble to come up to show me to my room. I even had difficulty locating the room - because its hidden inside another room, and my room number was not visible.
I felt cheated, and taken for a ride.
Having said that, the location was great. And Anna seemed like a decent person... but she miscalculated the impact her action will have on the guest. She should have informed me that the room is on the 4th floor, with only steep staircases to get there. . And the room given to me, was not the one shown on the website.