Flori did everything she could to ensure the apartment was ready as soon as we arrived in Brussels (mid-morning). She was really good at communicating. When we arrived, she explained everything, gave us tips for things to do on a Sunday, and was friendly overall. The apartment is nicely furnished, with good quality heaters, but the bathroom was freezing! Oh, and the sofa bed is comfortable and really easy to set up too, so don't let that worry you. Overall in a good location too.