Time for my first negative review on Airbnb. I booked this place for my elderly parents and my sister when they were visiting me in Belgium. We were told to arrive at 16h, we did after almost 24h traveling to find an extremely dirty apartment smelling like pad thai. No one told us anything, we could have waited in my apartment (they were aware I lived in Bxl), there was a rude cleaning lady banging on everything, no one responded from the agency (note: the treatment is very impersonal, the host says Chris and Emilie, but there are several people and no one took accountability for this). We finally waited around 2h in this awkward situation. The person in charge offered me a 100EUR refund and then instantly ghosted me when I asked him the next day about it. They claimed they sent someone to clean afterwards (which I can say happened), however their cleaning team is not good at all. Christelle, the person in charge of the apartment was sweet and responsive. Kudos to her.