This was one of the worst Air BnB experiences I've had to date. When I arrived at the location I was informed by Kristella that I would need to put down an extra $100 deposit outside of AirBnB. I advised her that I was not okay with this and that if they felt the need for a deposit then it should have been done through AirBnB. It took 20 minutes of back and forth and getting on the phone with AirBnB before Francesco said that they would waive the fee. Once we got that settled I was taken to the room which was not the room we booked. At this point I didn't have any energy left to argue. The room we stayed in was fine but again not the room we booked. I had already booked a separate date at the same location for when we were leaving Europe so we had to return a second time but I would never stay at this location again.