Great place, very charming. Great location, very walkable to the city center (~25 minute walk to Grand Palace.) Mother greeted us at the place and she was very nice and sweet.
Communication was only issue. Frustratingly the full address wasn’t on the app, so I got to what I thought was the place and it was only the street. Then I had to go to find wifi to message Sevak and clear it up. Pretty frustrating when you want to arrive (and put bags down.) Also I messaged him 24 hours prior to departure with a question and he never responded.