Kike was very accommodating! He allowed us to drop our bags off and retrieve the keys earlier than the regular check in time. He greeted us with a warm welcome and even provided us with a fan when we were hot (in August!) Kike also has a list of suggested places in Brussels to eat, see, drink, etc. He was very helpful. As for the apartment, it had wonderful views of Brussels through the windows and was very spacious. It was clean as well. Great choice.