Arzu and her colleagues were very friendly. The location of the flat is great - right in the city center steps away from restaurants, the Grand Place, etc. the downside of the location is that there is a fair amount of street noise at night. The apartment is well stocked with a few bonus items like coffee, tea, shampoo,etc that aren't always found in an and Airbnb. One other item of note is that the entrance to the apartment is through a ground floor office staffed by the apartment owners (RentbyNight) during business hours. There is someone if you need assistance, but for those seeking privacy, it is worth noting. All in all we were happy with our stay.