Reception people were just amazing. They helped us to store our luggage a little bit before our check in to go and explore Brussels. There's a lot of stairs to get to the room, a lot. But it is well worth it. It has an amazing location, 5 minutes away from the City centre and 4 minutes away from Bruxelles Central station. Unfortunately, we stayed right on the heat wave (we got to 41°C) and we had a really hard time sleeping because the room is just at the top of the building. We figured our way out and everything else went really good. Bathroom was really clean and tall, same with kitchen. Felt like the fanciest hostel. Highly recommend it!