Wendy is a super host, always available to support and reacting fast for any question.
The location is fantastic, if you don't know Brussels, this apartment is in the middle of the city, couldn't be better placed.
My rating is reflecting the experience we had. I have a very soft sleep, it means any outside noise is a trouble for me. As we stayed for 3 weeks, I started having sleeping issues due to the noise that comes from outside. The window doesn't shut down the night life.
Also there is one Sunday that the building ran out of heating, no hot water and not heaters. In the peak of winter this is not easy to manage.