Ana is an amazing host and her mom is amazing... The check in and advices were very helpful... Unfortunately in my room I had a problem with bedbugs and I couldnt really sleep, I couldnt contact anyone to change room or take care if it as I realized about this past midnight when I was about to fall asleep... My night was really bad, and I have to mention that in the morning as soon as Ana got my messages she took care of that... I understand this is a bit out of the host control as sometimes other travelers bring the plagues with them... Anyway I really appreciate Ana is a caring person and she tried her best...