Sara Ives was very responsive to all e-mails and she was very kind in providing us detailed instructions on how to arrive from the airport to the building. She offered us breakfast and snacks at an additional charge and two sets of keys. Sara waited for us and was very friendly and welcoming, giving us additional explanations and tips on Brussels. The room and the bathroom were very clean and warm, the wifi connection was excellent, the location of the building was great, we loved the neighborhood.
However, there were some issues that I would like to highlight. This property is advertised on airbnb as entire home/apt (room type: entire home/apt), which is misleading, since this is not an entire apartment but rather a room & bathroom, whereas the kitchen is shared with other guests. Also, the room we got was not the room advertised on airbnb. Instead of the room advertised on airbnb, which is located on the first floor or above, as may be seen from the photos, we got a basement room. As a result, it was very loud, we could hear steps of passers-by, luggage being drawn as well as construction works noise and were not even able to open the window. I consider this misleading and unfair. There should be a clear description of ALL rooms they offer, so that clients are able to choose and know exactly what they are booking. The kitchen that we shared with other guests was freezing cold and it was impossible to adjust the temperature because the heater was locked off. That should be changed.