Mariano communicated early and often with me in preparation for my trip to Brussels. When we arrived, we were greeted by Ruben. Ruben was super sweet and helpful. When we got to the property, Ruben informed us that the original apartment we paid for had a broken toilet, so we would be staying in a different one for the first night. We were happy to do so if it was helpful to them. Because of travel plans to Paris the next day, Ruben moved our luggage upstairs to the apartment we originally planned on staying in. We then received a message saying we caused damage to the toilet of the apartment we spent less than 24 hours in. It was an unfortunate situation and something that we did not do. The whole scenario seemed odd and almost aggressive due to the fact that the damage was to the toilet seat and looked like it was worn down. We had a difficult time communicating and having the opportunity to see the toilet in person. Ruben was over an hour late meeting us to show it to us and Mariano was in another country and time zone (plus it was Christmas Eve and we were visiting family/trying to get wifi). We tried our best to communicate with both Ruben and Mariano and felt like we were being forced to pay a ridiculous amount for damage we didn't do. Ended up being figured out through Air BnB (thankfully) and we did not have to pay for the toilet. Other than this minor mishap, the apartment was great. The bed was super comfortable and Mariano is a good host. We appreciated the snacks, toiletries, and easy check in and check out. Only other negatives were that because we were staying there for over 5 days, we were able to use the washer and dryer to do laundry but we didn't end up doing it because the washer was on one floor and the dryer was all the way in the basement. Also the hallway and stairwell smelled awful, but inside the apartment was fine.