Great location, very close to Grand Place. I arrived on a pre-dawn flight, long before check-in, but Arzu said no problem: I got the office code and left my luggage in their rental office while I went and explored the city. After a midday bike tour, I returned to their office and got the apartment key. The office is close to the tourist ghetto on Rue des Bouchers, but not in the middle of the crowd. Easy to find, but no crowds out front! The apartment is close to Grand Place, just five minutes' walk from the rental office.

The apartment itself is nice. The elevator goes only to the third floor, and you need to walk up another floor. Inconvenient for me with my big new duffle bag on the tiny stairs, but people with smaller luggage should do fine!

Very fast wifi, a comfortable bed, a very clean one-bedroom apartment, heat and hot water. What more could you want? The only thing missing was soap/shampoo: after a long, long flight to Belgium and a day of walking around, I really wanted a hot shower and a shave, but I had only a hot rinse. No soap. My suggestion would be for the hosts to stock some cheap pump soap dispenser. People staying longer than one night would want to buy their own premium quality products, but short term guests like me don't want to spend the money on an overpriced bar of soap from a convenience store.

Otherwise, it was very nice: the apartment, the hosts, the check-in/check-out, the AirBNB booking. I would definitely stay here again!