We picked Gregory’s place based on its proximity to our family, who we were visiting in Brussels. The apartment is nicely situated in the Chatelaine neighborhood, near fun eateries and shops. Check in with lockbox was easy, no issues at all. As others have mentioned, there are a number of stairs to the top level, where the apartment is situated. Some of the lights on the stairwell were out so we had to use our phones for lighting. The apartment itself is small but cozy and nicely decorated. Unfortunately, there was no soap, toilet tissue or shampoo upon our arrival so we had to head back out to find these amenities. Gregory did offer to reimburse us for these items and did respond in a timely manner. We did have a bit of issue with noise from the upstairs (?) neighbors so I would recommend earplugs if you are a light sleeper. Also, the apartment does get warm, but don’t leave the windows ajar at night - the mosquitoes got us good. The bed was very comfortable and made for a nice place to rest after exploring the city!