Marc was very accommodating, in general. He was flexible with the check in time and was waiting outside when I arrived. The building was easy to find and, as promised, on a quiet street in a classy neighborhood. Inside, things were as they appeared in the pictures, and everything in good condition. Marc showed me around, made sure I understood how to use everything, and asked me to call him anytime I had questions. The couple of times that I did, he was very helpful including finding me a new place next door when I needed to extend my stay and his was already booked.