Stay was for 4 nights but we left after 2, due to no hot water (and heating) due to a malfunctioning boiler. Sam wrote a technician had been called, could we reset the boiler which was in a dark cellar, located outside of the apartment. Finally, he wrote he was waiting for a part but with no ETA. Sam replied initially to my emails but then they stopped. He didn’t respond in time to Airbnb support. After we left, having to find alternative accommodation late at night, I then received a standard email hoping I'd had a fantastic stay and encouraging me to submit a 5* review l in exchange for a 5* review for me. I found juggling communication regarding the apartment with a professional conference, heating hot water for washing by boiling kettles and finding alternative accommodation very stressful. Other issues-inadequate curtains to provide privacy, steep stairs, a more shabby than chic look in comparison to the photos, door into the apartment can only be closed from inside.