We did not meet Emma during our stay, but she had excellent communication before we arrived and Sy was there to show us the apartment and answer any questions. The apartment was 100% sparkling clean! The bedroom and bathroom were simple yet elegant and included everything we needed: shampoo, body wash, blankets, and even a small piece of candy for each of us. We used the kitchen to cook a simple dinner and it was equipped with all of the necessities: a stove, an oven, pots, pans, dishes, and plenty of coffee and tea. The location was fantastic, we highly recommend Emma's place!