The house is quite beautiful and in a good location. I have been here for 16-17 days now and staying for 10 more days. There were some exceptional things they did but some unacceptable too.
Good:
1) Checkin: I had forgotten to inform them about my early check-in which was a mistake on my end but after reaching out to them the same day they were quite flexible about it and let me check-in early.
2) I told them that I have a back problem and I need to work from home for a few days and they arranged a separate chair from their office
Before talking about not so good, let me add some context: I have arrived from a red zone country and need to quarantine in their apartment for at least a week. I do not have a Belgian number.
1) Day 2 I switch the stove on and the power of the apartment goes. Someone comes after 5 hours to have a look, fixes it after taking another five hours and asks me to not turn to stove on as it is faulty. Maybe that’s how it works here, I am new. Now I shouldn’t go out to get food as I put other people at risk when I’m quarantining. Can’t order coz no local number. So, I have muesli and fruits for dinner and then lunch on day 2. On day 3 they tell me the electrician will come and fix it today, he comes at 5pm and then never shows. No response from them. On day 4 I try contacting them again and to my luck I get a response that it will take three days to replace it, why don’t you use our flat on the ground floor to cook in the meanwhile (again, this they tell me on day 4 evening when I have been continuously telling them I need to cook and eat proper food). But at least something. After a couple of days, the technician replaces the stove from the ground floor apartment to this one. Two plates work, two don’t but that’s ok to manage, so I’m not complaining now.
2) The mattress is not very comfortable, and my back pain came back after sleeping on it but thankfully they had a thin mattress on the top, so now I put that on the floor and sleep every day.
All in all, good apartment but if you are unlucky to face some issue, I don’t think it’s going to get sorted in time. I have stayed at Airbnb numerous times, but this was a different experience. I’m still staying here, and I expect some discussions on the review, but better to be honest.