This feedback has just been sent today at 5:55 PM. No reactions since then...
Taric5:55 PM
Guy,
this is really a nightmare. How can you justify the fact that I am penalised by more than 500 EUR for an appartment that was not ready / clean as it was supposed to be . You promised to contact Airbnb to cancel the reservation, this cancelation never happened and at the end you claim 5 nights for a service that was not even delivered.
You can say that it was not your fault but the one of your cleaning lady, but at the end this is your responsibility to make sure that the appartement is clean and ready on time as per your obligations.
I have escalated the case at Airbnb but I would have expected some honesty from your side based on the exchanges that we had !!!
Again I did respect all my obligations. Why should I be penalised for being honest !!!
Taric