My husband and I traveled to Brussels in December 2018 and stayed at John's place. From the moment we booked his apartment, John was in constant communication with us to answer any questions and provide recommendations/travel support. His apartment is located on the 5th floor, but there is an elevator if you do not wish to take the stairs. It is a very small elevator, which will only hold 1 or 2 small people. We sent our luggage up/down in the elevator and opted for the stair option. John was great with allowing us to check-in early to drop bags. Great location by Grand Place! We were 5 minutes from small Christmas shops/pop-up food booths, and 10-15 minutes from the main Christmas market. Loved our stay; highly recommend this location!