Out of all the years I’ve been using Airbnb, I’ve never experienced this amount of invasion of privacy from the host. On two occasions, she or one of her comrades entered the Airbnb without warning us. The first occasion was when we weren’t home (so who knows if she came in on more occasions when we weren’t there). The reason we know she came in was because she took our garbage, then proceeded to explain to me that I needed to divide the recycling better. The garbage bags were opaque, not at all see-through, so she explicitly opened them to look through our garbage. On the second occasion, it was 9 in the morning and she came in with multiple people, absolutely startling all of us in the Airbnb, under the premise that they needed to do works on the bottom floor. Even if this is the case, you tell the guest exactly when you’re coming, especially at this hour of the day. Finally, my sister ordered a package to this address, and since we weren’t home when it was delivered, the host let us know that a neighbor had picked it up for us. When we asked which neighbor, she let us know that in fact she now had it and she had opened it. There was my sisters full name written on it, including our common last name, so it should’ve been quite clear it was not the host’ package.
On top of all this, the issues with the apartment. First of all, the upstairs bathroom was broken - meaning that every time the toilet flushed a huge geyser of water spurted out of the sink - and there was no warning about this at all. Anyone who flushed then washed their hands and were sprayed through the sink with toilet water. Then, the floor-to-ceiling shelves next to the bed in the master bedroom fell on to me in the night while I was sleeping. I had only placed a few items of clothing on them, so there was no way that it was due to the weight, and the host had the audacity to try to blame me for them no longer being attached to the wall. Overall, a shocking experience.