We had a few issues whilst visiting Sarah’s place, none of which were Sarah’s fault. Boiler wasn’t working when we arrived and this meant two nights without hot water; Sarah gave us the option to move elsewhere but we decided to stay so she gave us a full refund for the two nights without hot water and moved us to one of her other places for the 3rd night. Sarah was very apologetic and left us some chocolates to have by way of an apology aswell. Sarah was very helpful with our problems. The apartment was clean and in a great location. Would recommend