Although we never met them, John & Ceca were great with communication, and made sure we were able to check in smoothly. Positives: great location, large airy apartment, nicely decorated. There were water bottles and cookies waiting for us, along with detailed instructions on how to use Netflix, check out, etc which was nice. I also liked their online guides to the city. Negatives: loud street construction that we weren’t aware of (no notes were posted on the booking page or messaged to us at time of booking or when it started), walls and doors of apartment were dirty and/marked up. Floors were also quite dirty (looked like they were quickly wiped down with lots of missed spots. And finally, a lack of kitchen essentials; No paper towels and only one dish towel (making a spill a challenge), as well as no sugar/honey for tea/coffee. Would be a major plus to have those. We were only there for two nights though, so overall we were happy with the stay.