Communication was great, check in really easy. I’d say the location is convenient for the station and centre. However, it’s a very deprived area. I’d say if your looking for a high end stay other areas might be better. The flat was clean but a bit dated and needed some repairs. The major problem was the smell from what I think might have been the sewers it made the stay rather unpleasant. The building had poor communal areas and broken windows in the door. We’d stayed in Bruges the night before in a place at the same price and it was unbelievably amazing so a tad disappointed.