It was our first Airbnb and fortunately positive experience. Immediate confirmation, clear instructions re check on process and a lot of additional information was provided by John. The apartment is very warm, clean and cozy; the bed was comfortable, towels and bed linen were clean and soft. The location is good - just several minutes walk from Grand Place and Manneken Pis. John is very helpful - you'll receive recommendation re restorants, parking places, shops and other places if needed. We really had great time in Brusells thank to Jonh!