The apartment was nice and clean, it was located in a beautiful neighbourhood 25 minutes away from the Brussels center by bus. We communicated with Victor via text messages, he was polite and willing to provide us with what we needed and didn’t find in the apartment (Big towels, since there was only one and there were three of us and extra toilet paper). One of his colleagues brought them in a bag and left them at the ground floor for us to pick them up.
But, something happened that really upset us. When we arrived, his colleague was there. He unlocked the main entrance of the building and told us to go up to the third floor, to the apartment where the door was open. He didn’t come up with us nor showed us anything around the place. We went up and found the open door
with the key. We also noticed there were other tenants upstairs from us.
Two days later, we were on a day trip, his colleague called us and told us that there was a problem. He repeatedly asked if we followed his directions correctly, his tone was quite rude and disrespectful. He kept repeating: “how difficult it was to do what I told you?”. He said we messed up the apartments, that we were in the wrong one and the next guests just arrived. He said that we should have gone to the last floor. He also told us that the cleaning lady was about to take our personal stuff and put them in the common area (!) till we come back. We were trying to explain to him that when we arrived, the apartment upstairs was already occupied and this was the only empty apartment with the door open. Eventually, he called us again and told us that it wasn’t our fault. The guests arrived before us, the upstairs tenants, they messed up the apartments and went to ours, so the messed up situation began. He said we could stay in the same room. He also said that our current room was actually more expensive than the upstairs one so it “worked out for us”.
I understand that misunderstandings could happen, but this is not a way to treat your guests and definitely not a way to talk to them. The best way to avoid all the mess is to escort your guests to the apartment, show them around and make sure everything is ok for them.