Stef was easy to communicate with and responded quickly. The room was very clean and Stef even left a couple water bottles and some candies for us when we arrived. Bathroom was clean, room was large. The bed was fairly comfortable (mattress overhangs the frame a bit on both sides) with comfortable pillows. Location is good, close enough to stations and some tourist areas. The tram does run right on the street in front of the room and can get loud with the window open or closed (We were tired enough and are heavy sleepers so it didn’t bother us much).