Great place. A bit away from all the action of Grand Place, But still it is connected via Trams. Our room was on the second floor and we loved every bit of it. Rooms and the Toilets were spotlessly clean and had a bit of Earthy feeling in it. I had the best sleep on the comfiest beds in my 15 day europe trip. Noone is available at the property, but Khalissa Would Easily Guide you through the checkin and all the other queries that you may have. We stayed only one night though.