We stayed at Charlotte's apartment for 4 nights. The location is really good, close to many nice restaurants and only 30 minutes walk to Grand Place. The apartment is very nice and clean.
On our way out to buy food on the first evening, we discovered that the door key didn't work, it had been bent. After reaching out to the agency, they organized to have a serviceman come over to help us, and he showed up in under 30 minutes. We were very happy with how quickly this problem was resolved.
Unfortunately, there is construction work next to this apartment, and when we were there, they were doing demolition work starting at 7 am in the morning. The intense sound from the demolition drill continued off and on until 4 pm, and because of this, we could not be at the apartment during these hours. We would have appreciated knowing about this beforehand, giving us a choice to staying somewhere else.