I had an unplesant luggage drop off and check in experience. The night before my arrival, it was agreed upon that I could drop off my luggage at 10am. I arrived at 10:15am and messaged Hendrik on Airbnb. I did not receive a reply. I then proceeded to call via mobile, as I had informed Hendrik and Samira that I had a pre-booked tour that morning, so I was really appreciating that they were more than happy for me to drop off my luggage.
However, after 20 minutes of standing on the street, I became worried that it might've been a shady situation, as the buzzer didn't work, no one responded to messages or to phone calls. I informed Airbnb just in case and ended up leaving my luggage at a nearby cafe - which I should not have had to do.
I received a call from Samira 2 hours later while I was on my tour apologising and telling me they were out late and had left their phones in the other room.
For future travellers, I really hope agreed upon times for luggage drops/check ins are honoured. Their lack of response for 2 hours was a major inconvenience and tainted my overall stay experience.
The private room and private sink/toilet description was unclear. The sink was in a separate room to the bedroom, but the room itself was not private. This was not communicated, so when Hendrik entered the room one night during my stay, I felt confused and uncomfortable, as my bedroom door was left open to the sink room. There could have been an awkward and inapproptiate situation if I had not asked if that room was actually shared.
For future travellers, Hendrik and Samira need to make clear that the room the sink is in, is NOT a private space. The tap stream is more like a trickle. Hardly any water came out when I used it and there was no hot water.
During my stay, I received absolutely no communication or instructions from Hendrik and Samira, unless I asked questions, i.e. I had to ask about the privacy status of the sink room, I had to ask how they wanted me to check out.
I think these instructions should be more clear, as I know it is not always possible to meet with differing schedules.
Positives - the flat is fantastically located and the room is lovely.
I do have a feeling that the events of my stay were one-off mishaps. However, the situation should have been handled in a more professional way.