Fabio was very nice and tried to be as accommodating as possible. He drove us to Atomium on his way to work and he and his friends were very friendly. Coffee and tea is available and the kitchen is well stocked. However, we were very disappointed based on all the 5 star reviews. For the first 3 nights we slept in a much smaller room than the one described (bed was uncomfortable and there was no storage space for luggage). There was a bar next door which is very loud on the weekends - Fabio tried to get the bar to be quieter after it kept us up until 6am on a Friday night. The dog was nippy and made us a bit nervous. If you're a non-smoker, be aware the smoke smell permeates everywhere.