Horrible experience for the 1.5 hours we were there!! NOT COMFORTABLE!! it was below 25 ° outside and we were eager to warm up in this place, only to find out that he only provided a small portable heater. He told us to turn it on & let it warm up for 30 min but it never warmed up!! When I called to ask him if anything could be done, he said to give it more time - up to 2/3 hours!! There was NO way we were going to continue sitting there in our jackets bundled up. I told him we wanted to cancel our stay and he kept the cleaning fee/taxes even though we were only there for 1.5 hours! Very disappointed upon arriving in Brussels. Don’t risk losing your money!