From start to finish—horrible.
On the airbnb page they do not tell you how much the deposit is. Later, I contacted the company and was told it was 500eu. Okay, no problem
The day of my arrival I had contact with an agent who informed me it was 750eu.
Obviously this was contradictory. I should have canceled then because they couldn’t even get this right.
At the apartment, the toilet was dirty with poo.
Furthermore, the shower was covered in long black hair as was the bed.
The first morning I woke up there was no coffee. They had one of those Nespresso machines. It would have been very easy to leave at least 1 capsule for me in the morning as I was arriving late. Just 1!!! Grumpy and tired (without my coffee of course) I went into the city to fetch some of my own. I needed bread anyways to toast in the oven when I got back. :)
Once I got back, I realized the oven was not working. At this point I had enough so I contacted my contact person (he was nice at least) and he gave me another apartment.
Obviously this was not the room I chose. Aesthetically it was not my taste. There were stains all over the couch and it felt cold and tacky compared to my last apartment. just sad.
Not satisfied with my stay I informed their offices and was offerend a 10% discount off my next stay at sweet-in.
Quite laughable. Obviously I don’t plan on staying again after such an experience. Furthermore, it is the same 10% discount ALL guests receive when they simply leave a review after a stay. They tried to use it as a compensation for my troubles. Again, sad.
I wouldn’t recommend this place. The way they advertise themselves and my experience were totally different.
This was not a “hotel experience” more of a headache if you ask me.
I still find I deserve a little reimbursement on what I paid. Especially since my apartment was totally changed. And, again, poo in the toilet guys? Really?
Sad.