We booked for a private room but were moved to an apt, so a very good surprise! Ced is very friendly and kind. He speaks fluently French, English and Italian, so communicating was easy. One night from an apartment of the building smoke started to come out, we were worried but Ced promptly came tu us and told us to leave the apartment for a moment, just to check the situation. After 10 minutes he told us that it was nothing serious, just a neighbor burning some paper accidentally, so we could go back inside. The apartment was clean and in an excellent position, 10 minutes walking from basically everything in Bruxelles!