about two years ago, I came to stay for a month at the Hilton Gardner Inn in Brussels and I was very satisfied with everything.
Instead, during my last stay, I found a very different situation.
For example, I asked to be able to have at least one newer pot as those present were now oxidized and scratched, in short, not usable for healthy use. They told me that they would communicate to the facility manangement .... nothing happened.
Also, during my last stay with checkout on October 1st, the problem of returning the 150 Euro deposit that I gave in cash on the day of check-in is still pending.
It was not returned to me at checkout because I was told there was no cash at the time, despite my warning the day before that I would have to checkout early in the morning.
I was told not to worry, there would be no problems.
At checkout, there was no cash. They told me that the refund would be done with a bank transfer.
I was told via email that they communicated the refund details to the accounting office and that it no longer depends on them. Today is October 14th and still nothing. Very questionable as an approach.
A customer cannot pay for the consequences of internal communications from the company providing the service.
Pay attention to the deposit.