We were disappointed with our stay. We had booked and paid for the room below, which had large windows, a balcony and a fireplace. Someone else took our room and we had to wait around for about 2 hours to see if we could fix the situation but we couldn't as the person had already used the room and was not clean anymore. We had good communication over airbnb app with the lady but ultimately nothing was fixed. Our only option was to stay in the room above with smaller windows, no balcony or fireplace. We were offered no compensation for our time waiting around trying to fix a mistake that was not ours. Also no compensation for what we both thought was not as nice a room as the one we had booked and paid for.