We first arrived at flat 501 (5th floor and lift was broken) which was a lovely apartment. The only issue is that the second bedroom was two single beds and not a double bed as advertised on the site.
4pm is quite a late check in and we found later that evening that the heating and hot water were not working at all in the flat.
We raised the heating issue over the phone with the team who aimed to get back to us with a solution within a set timeframe but they did not.
After 3 or so checkins on my side they rang back and were seemingly helpful as they explained a technician would not be able to fix the problem that evening and so they relocated us to an apparently “better” apartment - flat 201.
While this new flat was larger, the quality was very disappointing and much less than the previous flat. The shower was terrible and was in Bedroom 1 so not easily accessed by people in Bedroom 2. The electricity also randomly cut out on our second night. Overall would not recommend!