Didn’t make it to the appartment because appart of the ammount paid in airbnb page they asked for a 750€ deposit fee (a 250€/night flat) that should have been made outside the airbnb web (As we are advised not to do any payment outside this website) That ammount of money never appeared in the ad when I booked and is a total surprise that you don’t know untill you already paid for it and they ask you “complete your reservation”.
Every time you send a message you talk with a different person so communication is very impersonal too.
If you don’t like surprises don’t book with them.