We had a couple of problems with the check in and the cleanliness of the apartment when we arrived. However, Vincent replied to us very quickly in the end and sorted out all of the problems we had first encountered. There had been a mix up in cleaning schedule and it was easy to tell once we made contact that he cares a lot about the quality of the place. He offered us beers at local bar and returned us the cleaning fee to compensate for the initial trouble. Once everything got sorted the place was perfect size and great location for a weekend in Brussels 😊 Warm and cozy with all cooking facilities :)