Owner has no compassion with us. We booked his room and went to the building. While we were waiting at the door we got approached by 2 men who were really scary and did not want to leave us, so we cancelled the airbnb since the owner did not respond and let us wait. The listing says “no check-in after 22pm”, we booked it around 21:40 and because we arrived at 22:03 he did not want to let us in. He offers no refunds so we just lost €99 and because I understand him I asked a small part of the refund but he also doesn’t want to give that. Totally no mercy with the client, and before I forget to mention; he also responded after 4 days after the incident, he doesn’t care at all.