This was a last-minute booking and I received a prompt response. They kindly allowed me to check in early, and Philippe even helped me carry my very heavy bag up the stairs. The apartment is adorable and very clean.
Communication was easy the whole time. The apartment is in a good location, close to many shops, supermarkets, bars, restaurants, etc. The Grand Place is just a few steps away.
The wifi was okay, but not great. It was a bit slow and sometimes hard to stay connected. The towels could definitely be refreshed. They are very thin and rough. The noise outside was the worst part. With bars right outside, there was noise until at least 5am every day I was there (on weeknights). If you are a light sleeper, beware. It could be difficult for you to fall (or stay) asleep.
Overall, it was a nice apartment for my short trip. Close to everything and the hosts were great.