My friends and I were backpacking through several countries and decided to stay in Brussels for a week, as we knew and loved the city so much. From our arrival, Bernard was incredibly friendly and helpful! Although we did not have much contact with him during our stay (due to us being out of the flat for almost all of every day), we knew we were able to contact him at any available time, such like when we asked for restaurant recommendations! The apartment itself is the most beautiful and homely place we have ever stayed, and we would recommend it to anybody. The kitchen makes it incredibly easy to stay in Brussels for a length of time, on a budget and the place is spacious enough for a family. The location of the apartment could not be better. There is no way whatsoever this apartment could be improved! I would look no further than Bernard's if you are wishing to stay in Brussels, or even Belgium for that matter.