We had a great stay in this newly refurbished, super clean, bright and comfortable apartment. On the 4th floor but with a handy lift. It was ideally situated near to the Grand Place and major museums, park and shopping districts, as well as numerous great restaurants, cafes and bars. The tube and railway station are also very close (just one stop to the Eurostar) if you want to travel further afield. Also a useful supermarket (open 7 days a week until late) close to station. We didn’t meet Charlotte who wasn’t around when we stayed but she responded quickly to a text when we had a question.