The flat was in a great location, which made it easy to walk to the city centre or jump on the metro. It was spacious, warm and bright. It was generally clean, but the light switches and heaters felt less so. Extra bedding and cutlery were handy to have. Angelique was good with communication and flexible with check in time. There was also an option to store our luggage on the last day, which we appreciated. One thing that could be better is having refillable hand and body wash available, rather than single-use sachets. As they were impractical to use and are terrible for the environment.