Helena replied to my messages quickly at the time of booking and in the run up to our trip, communication was super.
We were travelling with our 8 month old daughter and Helena provided us with a cot, bedding, bibs & a few toys which was very useful. The apartment is warm, accessible with a buggy and felt safe too, even at night. It was well furnished and the kitchen was equipped with all your basic cooking needs; despite being in a busy area it was quite quiet in the evenings, the traffic and markets didn’t disturb us at all. The location was perfect for Christmas markets, nice takeaways, supermarkets, etc. and within walking distance of all the major sites, we would stay there again. Recommended for couples & a small young family.