We arrived to Brussels at 8 am, we asked the host if there was a possibility for us to check in earlier than 4 pm to what they said they were unable to and didn’t offer to even let us drop our bags off. Not only was it a hassle to have to pick up the key at a location 20 min away from the apt, but after 8 long hours of waiting, we got to the apartment to find it still dirty from the previous guests. We messaged the host about it to what we got no reply until almost 4 hours later saying that the apartment was in fact clean. We sent them the pictures of the apartment being dirty to what they apologized and said that cleaning times had been taking longer lately and they hoped we understood. We didn’t get a refund for the cleaning fee or inconvenience. Even though the apartment was still dirty, the cleaning people ended up coming 30 minutes past check in time to clean. It took them around 2 hours, inconveniencing further and putting us 2.5 hrs later than the expected check in time.