I really wanted to give this Airbnb 5 stars. The location can not be beat for touring in Brussels. It is right in the middle of all the shopping, sites, museums and hot spots you can imagine. It's convenient to Brussels Central station and tram and metro stations. Short walking distance to groceries, restaurants, historic sites, museums, pretty much anything you want to see in Brussels is well within walking distance.
Communication with the hosts was absolutely top notch from reservation confirmation through check out. They communicated frequently and promptly and addressed any issues immediately. They were helpful and friendly, and although we didn't meet in person, I do think they would have been most helpful had we had further questions.
Unfortunately, our stay didn't start off as well as it could have, as we arrived to find the sheets and towels from the previous visitors in a pile on the floor. One of the beds was unmade, there were only towels for 2 people, and although we had requested and had confirmed that there would be extra bedding for the couches as well as towels for extra guests, these were not left prior to our stay. A response to our concerns was almost immediate, and we were directed to where we could find extra sheets and towels for our stay.
Cleanliness was also a bit of a concern. Upon check out, guests are asked to strip the beds and pile the sheets and used towels. Given that we found dirty laundry in the hall, and no towels in the bathrooms, I question whether or not the Airbnb was cleaned at all prior to our arrival. It wasn't filthy, but the kitchen wasn't as clean as I would expect it to be, and some of the dishes had been put away not fully clean. Sponges had been left for wiping up and they were dirty and smelled quite musty - I didn't want to touch them, let alone use them to wash dishes or wipe down counters.
The apartment itself is lovely and well appointed with lots of space for a group to spend time together. It's in a historic building with a beautiful window overlooking the street. Each bedroom has a little patio, and although it was too cold and wet during our stay to be outside, it would be very nice during the summer. The ping pong table is a nice touch!
Overall, I would recommend staying here. I think many of the issues arise from the fact that the hosts are not local during your stay and it lacks the personal oversight of someone who is checking on the apartment regularly. They did address any concerns immediately, and I think if the cleaning staff was doing their job properly, this Airbnb would easily deserve 5 stars across the board.