Ward received us well and gave us some nice tips about nearby useful places. He also gave us a small map and showed the shortest way to get to the historic center, which is only at 25min walking distance (but there is also an underground station just 5 min from the flat). After he received us we didn't meet with him any more, but the communication was easy through internet/text and we were very comfortable.The flat was very clean and everything that was essential was provided. We were 4 people, two sharing the bedroom and two sleeping on the living room (for which they have extra folding beds), which was fine as the flat is very spacious. Thanks for receiving us Ward!