The apartment was very nice and in a good location, however, we were informed just before we arrived by train that the hot water heater wasn't working and the host did not know when it would be fixed. With such late notice we couldn't make other arrangements so we stayed at the apartment for 3 nights and 2 days, during which time the water heater was never fixed. Haile apologized and refunded 1/3 of our money, however, not having hot water in December in Brussels made for a rather unpleasant experience. I'm not sure why it couldn't be fixed over the course of days, but we had to resort to boiling water on the stove top just to bathe.