I thank him for his prompt assistance and help at night, we were very tired coming late and he helped us right away. Great comunication.
I would suggest to specify that this room was on a third floor without elevator, and also I suggest a greater attention in the cleaning of the room (there was a strong smell to cigarette) and the sheets were dirty. A little problem with de bathroom, because when one takes a shower, since crossing the shower to go to the sink, it causes everything to flood.
Because we thought we’d stay a few days and we didn’t feel comfortable, we ask to check out the first night, and he was very accommodating by accepting immediately, and offering the first night’s refund agreement.