Host was helpful and responsive in terms of communications. Location is great, most attractions are within walking distance. However, the elevator didn't work and my friend was stuck in the elevator for 40mins. Called the elevator company and they said they will send a technician within 30mins. No one showed up. Called the host and he instructed us how to get out, apparently this is a common issue. That experience was terrifying though it is not the host's fault.
Host checked on me the second day of my stay (I stayed for two nights) to see if I needed anything. I asked for a blanket but he didn't respond until the following day and I had checked out by then. He appeared to be sincere in communication and said he will purchase new blankets since he received several requests.