The communication with Pauline was excellent. She gave a clear instruction for the check-in and check-out. When we have problems with the apartment, she responded and fulfilled our request immediately. The apartment is simple and clean and the location is convenient and safe, suitable for a short trip in Brussels. One thing is I found the kitchen was a bit too simple, lack of utensils and dishware items for someone who spends time in the apartment. Generally, it was a great stay.