I didn't meet Luca but met his mother instead. She was excellent and very helpful to my fussy and specific needs. I didn't speak a word of FR but thankfully both Luca and his mum spoke very good (if not perfect) EN. The room was exactly as the picture, the bed was comfortable, spacious room with a big TV. Luca was in constant communication with me to ensure I was OK and answered all my queries instantly. I happily recommend this place.