The day I arrived I get a mail with different check in and check out hours. Check in should be at 17h and new hour was 19h. I message Leo saying I will arrive at 17h and there I realized I should wait till 19h... but nobody told me my room was ready to go in!!! So i waited for nothing. Leo didn't answer till over four hours after over 21h.
I talk to Leo and check out at 12h as I expected.