At the first day when we (6 people) arrived, the apartment looks fine. However, things went wrong from the first night... After 2 of us taking shower, hot water gone, and I went to their office beside, the host rejected to solve it at the moment! The rest of us could only take cold shower at that night!!! The next morning when we wanted to make our breakfast, we found out that the toaster, stove, oven, microwave were all broken... At the last day when we checked out, the host asked us to pay 20€ for the "untidy" kitchen. She said that we didn't put the plates back to the cupboard, and there's water on the floor of kitchen! But the fact was that we used plates this morning for breakfast and we washed them; instead of put those wet plates back to the cupboard, for sure that we thought the plates should be put back to the cupboard after they were dry. And we checked out at 9:30am that morning, so of course we didn't have time to wait until they dry! And about the water on the floor, it leaked from the broken water heater before we checked in, so the host knew that and put a basket to catch the water, however the water overflowed from the basket at the last date stay!!!
The host asked us to pay the 20€ cleaning fee because she took "a long time" to clean the kitchen; moreover, she said that of we didn't pay the 20€, she would charge us 100€ directly from the deposit we paid when we checked in. As a result, we could only pay her 100€ for the undried plates, water from their broken water heater and cold shower!!!
I have had traveled around a lot and most of the time I chose to stay in airbnb house. Every time I stayed, I became friend with the host and the friendships with the hosts were always the important memory of that journey, however, this is the very first time I had a extremely bad experience with the host!!!
Friendly remind to the guests who are considering to stay with this host: do ask the house rule and the standard of clean when you check in, moreover, checked if everything works hence the host won't come to solve it even they just live the next door!