The floor is noisy! You will be told too walk quietly..while the floor is the one with issues..the heat is meh! Coming from a tropical country it was still cold...I arrived a day later and left a day earlier and they didn't refund me...didn't even want to talk about it..they were watching my every move I think its cause I'm African...im used to it! But they also helped me carry my stuff up the three floors! They were only nice at the beginning... This was my first time using Airbnb I'm going back to hotels!