I needed unexpectedly to find a place to stay for one night in Brussels during this difficult period of lockdown. I had rented in the past through airbnb a very cosy room for the same price range and was hoping her room would be just as nice. The room she rented to me was on top of a pharmacy in a house where there were at least 5 rooms all opening up to a staircase. The kitchen is in fact not a separate room but a corner on the landing of the staircase. The toilet also is opening to the staircase. The toilet and shower are one. The place is clean, the bed is very old and the mattress hollow. For me the worst part was noise after midnight from the rooms on the floor bellow which are only separated from you with the one door of your room as all rooms in the house open to the staircase. Then at 5am some kind of monologue talking/chanting/ wailing started very loud and consistent until 630am. And what made it impossible to sleep was how cold it was in the room. When I arrived at 10pm there was a radiator on. I turned it up from the knob but in the night the heating was stopped and the room was freezing cold. I left around 8am and there wqs still no heating. I never met Angela. I asked her before going to the property about details about my arrival and she only quoted me the address which was already on the listing. She said it was not my business to ask her how many rooms are being rented out. When I arrived a man opened the door and I was a bit confused if I had the right place. He said he was her husband and took me up the staircase w many rooms opening to the staircase. Angela has difficulty giving straightforward answers and the description of the property is lacking important info and is misleading. At 8am when I left the room was freezing cold, the heating was centrally turned off even though the knob was on in my room. There is the one bathroom that is also the toilet and I did not use the shower as it was too cold in the morning. I spoke to airbnb about the situation they advised me to ask for a refund from her. I did she called me a “strange spirit” and said she will refund me but does not know how. I passed on to her the instructions airbnb resolution team gave me and then she asked me if I was threatening her. Then she told me she has spoken to her “team” and will not be refunding me. It was a sleepless night in a cold room, very odd arrangement of house and loud noises in a very poorly isolated house. My room also had a large window on the door so any time anyone went into the staircase in the night to get to toilet or kitchen to go in or out of the house the light floods into your bedroom. Communication w Angela feels very laboured. I do not recommend this place.