Helene was a great host. She arranged a key drop off so we could check in a little earlier. She outlined all the highlights on a map and helped with directions. The apartment location is ideal-close enough to the Grand Place, but without the noise of the action. The apartment is much nicer than the photos depicted, a pleasant surprise! Sleeper sofa was very comfortable. Unfortunately the washing machine is broken at this time. Will be staying there again!! Thank you, Helene.