As an Airbnb fresher I was quite apprehensive but the experience was perfect. The apartment was great, clean and exactly as described.

Upon initial approach the hosts responded within 24hours and were always ready to help with any queries I had.
When some friends of ours had their flights changed and had no place to stay for a night, Rocio & Ward agreed immediately to allow them to stay with us.
Also, although we arrived some 3 hours earlier than agreed, they kindly let us in without any problems.
During our stay Rocio and Ward also answered any questions we had and also provided tips as to were we could find shops, bars etc. with plenty of maps and leaflets available.

Overall we had a great time and were glad we chose this apartment to stay at with such kind and accommodating hosts. We will definitely stay there if we visit Brussels again.

An additional note families with young children might want to consider is that the apartment is in the city center and like in every major city, the area may get a bit dodgy sometimes and especially after 11pm.