Renée was so nice and helpful. She let us get there a little early to drop off our bags and change before check-in time. When we got back, the room was ready and she had even hung up our sweaters we left out. The bed was comfy, and it was definitely warm enough throughout the night since we were there during winter time. There is a bus and a tram station right outside the door basically, so it was super easy to get to Brussels' city center. I would absolutely stay here again and highly suggest it to anyone looking.