We didn't get to meet Rocio, but Ward was waiting for us at the apartment upon our arrival. He helped us carry our luggage up the stairs and showed us around the beautiful and spacious apartment. By far, one of the most helpful things he did was give us a map of Brussels and point out attractions/restaurants/etc. Him and Rocio were even kind enough to have a bottle of water and milk available for us in the fridge. The center of Brussels is in easy walking distance from his place, and when we weren't out exploring, the apartment served as a great place to wind down. We would not hesitate to stay here again!