I never got to meet Marcelo, but he made the check in process for me and my friends very easy and was kind to my friend when he met her. The location is EXTREMELY central and allowed us to do the perfect amount of sightseeing during our holiday in Brussels. The room is a great size for 4 people, with two double beds and one sofa bed. they were all very warm and comfortable. The building itself is very safe and we felt comfortable there. The apartment is a 2 min walk from grand place and around plenty of food and beautiful scenery. You couldn't ask for a better location! We did find the shower a bit difficult to use, but other than that we had no issues with the apartment! Perfect place for our holiday in Brussels. Thank you Marcelo!