I had to ask for the same request over and over again in 3 days. I asked several times for pans (which were missing) at the aparthotel; extra floor towels (they were also missing). Also a very rude receptionist man turned off the intercom without waiting for me to finish speaking, in one of my requests. This receptionist man was very rude on all occasions. I also asked for the payment invoice for the parking several times, and I only got it from Pedro (the hotel's unique polite receptionist).