I did not have an opportunity to meet Antoine, but, Eve, the receptionist was extremely friendly and welcoming. I was able to check in right away. Antoine was very responsive to any communication I had. The location of Antoine's place is superb!! I cannot think of a better location. Close to great restaurants, the train station and Grand Place. The room was small, but clean. The bathroom is VERY small, but modern and clean. The bathroom might be difficult if you are a large or tall person though. The hotel was a little loud at night if people came in late, but overall I would highly recommend Antoine's place and if I return to Brussels I will definitely stay here again!