We were made to feel very welcome upon arrival and it was lovely to find fresh eggs, chees and bacon in the fridge for breakfast. We were delighted to use the private lift to our top floor since we have big heavy luggage. Jacques gave us a travel card for immediate use preloaded with tix that we just topped up when used. Many maps and books were available for us to get information during our stay as well as advice from our hosts. The apartment was actually much bigger than it appeared on the web site and was very very spacious! The bed itself was very comfortable with a lovely mattress and pillows. The bathroom included two sinks and plenty of towels and accessories. There is a very close tram stop and its about 20mins to get into central Brussels with services running very regularly. Not a lot of options for dinner in the area but a small supermarket was close by to purchase items to self cater.