Someone will hand you the keys when you arrive, but there is no tour or instrucrions given, so not sure why they don't just use a lockbox/self-entry. You have the entire 4 floor townhouse to yourself, which is cool. It's a newer AirBnB, so things feel very clean and modern, though really sparse as well. More comfortable living room furnishings would be appreciated. The kitchen is pristine but there is a lack of very simple things like salt and pepper. Same goes for the bathrooms; beautiful but for thus type of AirBnB I expect handsoap (bottle was completely empty) and there was no shampoo or body wash. The beds are super comfortable and the neighborhood is pretty quiet given it's in a urban area. Overall I recommend, but hope the hosts add a housing manual (couldn't light the first floor living room and had to bring down a lamp from a bedroom; the heat controls were programmed and confusing without instructions). I'd come back with some mild improvements. Thank you for a nice stay!