Valerie was helpful from the get go, she helped look up places that would be open over christmas. When we arrived apartment was lovely and clean and she had thought to provide some basics so that we didnt need to go out right away. Valerie responded quickly when we had questions.Beds were comfy, some english channels on tv (which was fab over xmas!), separate wc and shower, handy with 4 of us to get ready in the morning.Tip: supermarket is just up the road, remember to sort your rubbish in to recyclables and take the key with you when you dispose of the rubbish so you can get back upstairs. Great location