Flat itself was very nice and is around the corner from a well connected metro as well as a supermarket. However we checked in around 5pm, dropped out bags off then went out for dinner. Came back around 9pm to find the heating wouldn't turn on and there was an issue with the boiler. Contacted the host and was told it was too late to call an engineer. No apology or any suggestions of what to do. It was -5 degrees outside. We were told they'd call us first thing the next day. So had to spend a freezing night in the flat without any hot water so couldn't have a wash or anything either. Finally got back in contact an hour before checkout the next morning to say an engineer couldnt come until 5pm that day & gave us some instructions for a potential way to fix the boiler, however we'd already packed up at this point and were about to leave as we wanted to go somewhere warm. Did give me a partial refund at least so its brought it up from 1*.