Directions were good, but note that Gare Midi is not labeled as Brussels Zuid on the platform! I missed the stop and ended up in Brugge for the night the first night! On the second night, I was woken up at 12:30 am by guests who had reserved the room I was in. I was sent an email saying I was meant to stay in room 1, but apparently I was assigned to room 3. Leo was up in a jiffy, however, apologetic for the mistake, and even carried my (heavy) suitcase upstairs for me. He also changed the sheets for the new guests immediately.
The next day, he was quick to appear when a new guest called him. Both times he was there quicker than I ever would've expected!