When we arrived at the appartment we were surprised how dirty it was. It seems as there went something wrong with the cleaning (dirty bed sheets & towels etc.). Cyrielle send someone to clean properly the next day and we committed on a 50% refund so the communication was good here. In general we were not super happy with the appartment as we also couldn’t sleep very well (road & airplane noise and it was too bright due to no curtains in the bedroom).