Bruno has been very responsive to my email inquiries before arrival. We didn't meet Bruno nor his wife Iren due to our train delay and therefore arrived a day late, but they were very flexible with this change. The key was left at the restaurant next door. It was a little hard to lift our luggage to the 3rd floor without an elevator since steps are kind of steep. The place is clean and roomy and the bed is comfortable. We loved the natural wood furniture and decoration. They were very kind to leave us some Belgium chocolates and beer upon our arrival. The location is great, one block from the Grand Place and is surrounded by a lot of restaurants ,which was very convenient.
The only issue was that there was no shampoo/conditioner (only shower gel) provided which we didn't bring on the trip.