Stephanie's place was in a nice quiet location and check-in instructions were really clear and easy to follow.
Unfortunately there was a lot that didn't hit the mark. We were asked how we wanted the beds made up and when we arrived only one had been made up in that way. We also had no hand towels or floor towels in the apartment (which was quite key as it was impossible to open the shower door without the water spilling out). Stephanie was quick to reply to my message to say it would be rectified. After then having to chase two more times as to when, she said that her cleaner wouldn't come out and sort it.
It felt like everything was supplied as a minimal - there was only one small pillow for each bed, coffee machine but no coffee, no shower gel (which was listed as supplied on the description), side lamps with no plugs nearby, side lamps that didn't work, multiple lightbulbs that had blown, for the top floor bedroom the light switch was at the bottom of the stairs, which were steep. Overall the place felt tired and needed a bit of tlc. I don't expect every place to be sparkling and brand new, but for what we paid for the place we don't think we got value.