As I read in the reviews, it is true the stairs are very steep. There are two tight winding flights of stairs and they are hard to climb with suitcases, especially if you are over the age of 60 or are unfit. The shower was quite slippery as well, so be aware of that. I stayed here in February and there was some noise outside late at night, but not enough to be too disruptive. There is another room right next door and those guests were quite noisy. The room is compact but was mostly clean. I like to meet the host of the place I am staying at, but never met Antoine. I picked up the keys from a hotel. Eve and Diego assisted me with check in and check out. When I had an issue with the tv, Antoine did respond to my request in a timely manner and sent over Diego to fix it. The room is in a centrally located area, near the train station and a 5 minute walk to the Grand Place.