Apart from the convenient location there was little else positive about our experience.
There was a leak from the bathroom sink every time we used the tap or the shower. And as you didn’t provide spare towels we couldn’t dry it up, thus posing a health and safety hazard, particularly for the baby who slipped and fell.
It was very warm and you were not able to provide any fans. This is basic requirement for properties without air conditioning
There was no access to the lift the entire stay. As you can imagine this caused us significant problems with carrying our luggage, pushchair and baby up the stairs to the top floor.
Your severe lack of communication made the whole stay stressful, in particular the check in process. We had to call you several times before you eventually gave us the full access codes just 30 mins before check in time and therefore incurred international call charges. You didn’t send or leave any instructions about how to use appliances like the cooker.