The photographs are fairly accurate, but the place is beginning to show signs of neglect. For example, the freezer smells (nothing a good cleaning and a box of baking soda wouldn’t cure), the smoke alarm has apparently been removed and not replaced, the doorbell and a few other smaller things need repair, and basic kitchen supplies and linens were skimpy (especially for a month’s stay). But what the photographs don’t tell you is the building backs up to a dance club with booming music throughout much of the night, there are often homeless men sleeping on the street, and there are sirens night and day, as there is a police station nearby.
As far as the property management company, it is perfunctory at best. They send you an email with basic information before you arrive and an email with basic information before you leave. When contacted with a complaint or a request, you might get a response or not. For example, during a heat wave, we requested a fan, which they earlier wrote they could arrange, but were now told they needed to ask the owner. When we didn’t hear anything, we asked again and received no response until we followed up a third time, only to be told they still needed to ask the owner. When we arrived, however, we apparently were one of the lucky ones in that someone did meet us at the unit (something we’ve learned this property management company doesn’t always do), and while she was nice enough, she could barely speak English, she knew nothing about the apartment, and she was in a hurry. Actually after finding and reading the manual, we could never get the oven/microwave to work.
Lastly, one night our street was taken over by a large group of people playing loud music and jumping from car to car partying. Not feeling safe, we contacted Airbnb. Airbnb responded by saying they would contact the property management company, but per the Airbnb representative, the property management company never responded.