A friend and I stayed at Sam’s flat for a week when we visited Brussels for work. The location was ideal and very central to shops, restaurants, and only a 15 minute walk to Grand Place and the Sablon area. On arrival we found the flat immaculately clean and far more spacious than even the photos showed. The beds were very comfortable, the shower was excellent, and it had all the amenities that we required, including a desk. An excellent flat at a great location.
Several issues arose, however, and these disrupted our stay. On the first morning, the boiler stopped working. The host quickly arranged for a plumber who I met on his arrival; he managed to turn the heating and hot water back on. On the second morning, the boiler stopped working again and no plumber could be arranged until late evening. This plumber could not fix the boiler issue and more repairmen were booked for the next day. This issue went on for the remainder of our visit and was not fixed before we left.
As well as the numerous messages to the host about the boiler, we also had problems with the keys. The host asked us to either be at the flat to meet the plumber or to leave our only set of keys for him. The keys could be left in a lockbox on the ground floor, and my friend and I were already juggling the keys between the two of us. To leave keys for the plumber was difficult because then we could not return to the flat when we wished to. The first few nights of our stay were okay but on the fourth and fifth nights, the flat below us played loud music until 3am.