This is a really nice apartment. Comfortable beds, nice furniture, very well finished, nice details such as bottled water, good towels, etc.
Really a poor check in experience. Host was 45 minutes late. Said they tried to call - I never had a missed call, and had no messages via the app. Then arrived, with no keys, so I had to wait another 25-30 min.
The person was nice, friendly, very apologetic - and perhaps this was a one-off and very bad luck. It is a company, not an owner, and the reason the host was late was another guest arrived late at a different property. So I understand the explanation and things happen. But here’s the thing: in that situation, the other person who was late should have been inconvenienced, not me. I arrived exactly as agreed. This kind of problem usually does not occur with privately managed properties.