Communication before we got there (and after) was great. Check-in was easy and we could drop our stuff while the cleaners finished. The location was very good for Grand Place, attractions and restaurants but there was a decent amount of construction across the street as of our trip in March 2018 that would wake us up each morning (jackhammers, heavy machinery, etc). The place was simple but very clean. It's only on the 2nd floor and even had a lift/elevator for moving our large bags on check-in and check-out. Check-out was very easy.