Heads up! If something goes wrong, you'll get the "let me see what I can do message" and then you'll be ghosted until your stay is over. Why bother with a message the morning after we arrive, asking if everything is ok or if we need anything? I asked for a couple extra towels and the response was that I'd have to pay extra for that. After the high price of the place, towels aren't included? Also, someone had came into the flat while we were out, no notice, and opened an attic door. I was worried about pests because we couldn't see in unless we had a ladder, which we didn't. When I messaged the owner, I received the let me see what I can do message, again, and then nothing. That wasn't all. The power went out in the building, so I called the WhatsApp number, hoping for a better response. The guy on the phone seemed nice but said he didn't know when maintenance would be there. He said he'd call back and we gave him the benefit of a doubt. He did call back, but his request was absurd. He wanted my husband to go down into the basement of an ancient building and check the breakers. When I questioned him about the safety of sending a guest on such an errand, he was rude, saying it wasn't going to get fixed any other way.
Anyway, my husband said he'd take a look, and he took the steep spiraling staircases with his phone's flashlight to the ancient basement. Belgium's do things differently and without any safeguards. This was obviously not your typical American breaker box. Little did the guy know, my husband is a Master Electrician and an Electrical Inspector back in the States. He said if they had someone else down there, it would've been a very dangerous situation. Luckily, my husband took one look and said no way. Nothing is labeled, the entire setup is a fire hazard. He told the guy the same and the guy gave the "we'll see what we can do" and ghosted us until a half hour before checkout. The water for the shower is heated by an electrical heater so the 3 of us were unable to shower and get ready for the event we were attending that day. The view is great but beware, if you have any request you'll be sent a "kind" message and then be ignored.