Mine and her daughter were very nice and worked with us when we didn't know what time we would get to their apartment. We never received a key that night, and we woke up before they did, so we had to communicate throughout the day as to when we would get back. Once again, they worked with us that night as well. We never received towels or the wifi password, so I'm not sure if they offer towels or wifi, but besides that, it's a perfect place to stay. It's about a 20 euro and 30 minute Uber drive from the center of town (town hall).