I never give one star reviews unless deserved. The way the host handles any situation is absolutely deplorable. We are still in the process of attempting a partial refund due to how badly we were treated.
We had bookes this air BNB, and the host gave no instructions on how to get into the buildng. we were lucky enough to find 2 other apartments they hosted with people staying in them that arrived at rhe same time. Apparently, according to them as well, these hosts have a problem with communication and hadnt communicated to them and they had found it hard to gain any response from the hosts. We had to contact air BNB and they were not responding either to air bnb, not only that the hosts had blamed air bnb saying it was air bNB's fault that there was no communication. We were left with no other option but to wait. We had booked check in between 5pm-7pm, and we didnt get into the apartment until 10 pm, losing so much time. Currently, up until present time, not only are we having issues trying to gain any type of compensation, the nice employee of air bnb is finding it hard to get any communication from the host as they do not respond. The apartment is not as described and pictures are decieving. Also, no compensation was given for how terrible the hosts are with communication, we couldnt wait to get out of there. The location is bad and hard to get into, far away from a lot of things you would want to see in Brussels.
If we were you, stay away from this apartment, especially the hosts. It will save you a lot of heart achey