My brother and I had an absolutely horrendous experience at Mariano's 'Fig Tree' flat. Furthermore, this was my worst Airbnb experience in all the 9 countries that I have rented an Airbnb in thus far. I am reluctant to write my first negative Airbnb review but feel obliged to do so as a means of notifying the community. Our story begins at the point of check in; my brother and I had been to a music festival the night before and were dreadfully tired on approximately 4 hours of sleep. Keen to catch up on some sleep we arrived at the flat at the allocated time and followed Mariano's instructions to call the cleaner 'Hassam'. Hassam answered the phone and told us that he did not understand English very well, did not know what we were talking about and asked us to call Mariano for clarification. Mariano did not pick up, not the first time, not the second time or the next 10 times following that. Additionally, we also tried to call Hassam who did not pick up any of our further calls. Approximately 1 hour following check in time we decide to call Airbnb support who states that they will attempt to contact Mariano in the next hour and should he not respond, they will cancel the Airbnb and attempt to find us emergency accommodation. 2 hours post check in time we receive a call from Mariano apologising that he was travelling and had forgotten about our Airbnb appointment and thus had not informed Hassam. At this stage we were allowed keyless entry into the building to store our luggage in a separate room temporarily, but our room had not been made nor was the key available. We were told Hassam would arrive in approximately 3 hours with the key and would subsequently clean the room for our stay. 3 hours and 30 minutes later we receive another phone call from Mariano stating that it would take approximately an additional hour. At 7 hours post check in time Hassam finally arrives and takes approximately 40 minutes to clean the room allowing us to finally complete our check in at approximately 7 hours and 40 minutes following our initial agreed upon time. Check in aside our stay was surprisingly pleasant. The apartment was well equipped and a simple breakfast was provided as a nice bonus. Location was also quite central. Judging by Mariano's previous views, he rarely has such negative occurrences. But I would like potential visitors to be aware that should you run into any issues, do NOT expect adequate compensation from this host. I was given a measly 20 euros as compensation for my time and frustration. In other words, approximately 2.50 euros for every sleep deprived hour my brother and I waited. Furthermore, when I contacted Airbnb support regarding the possibility of further compensation, not only did the host refuse but stated to the support person that if I had any issues with the compensation offered I...