Stana and Danijel communicate well with guests and were quick to respond to any question/issue. The apartment is so cute and charming and we really enjoyed sipping wine on the balcony. We really loved the location— we found the cutest bakery a few blocks away with amazing service so that was a plus in the mornings when our jet lag had us up too early! I do need to note the shower barely drained which lessened our experience. After a full day of sightseeing on chilly, rainy days we really wanted warm showers but because of the drainage issue, we had to turn the shower off to let the water drain after each step of showering to keep from flooding the bathroom: (lather up, turn shower off, drain, turn water back on to rinse, turn water off to drain, shampoo hair, turn water on to rinse, turn water off to drain, condition hair, turn water on to rinse.. etc.) and forget about shaving legs! I did make the owners aware of the issue so hopefully future guests won’t experience this inconvenience. Overall, the apartment and location were a great option in Vienna.