First contact with Ana went well, we arranged time of arrival and conditions. She advised me that I have to pay extra if we arrive late, 10€ after 20h, as written on the page, which was ok. We arranged 17h arrival, and because we were on the road with lots of snow, and no internet, I have sent SMS that we'll be 90 min late.
Apartment was no problem to find, excellent location and detailed instructions. Arrived at 18:30, a man was at the door, with no welcome posture, saying nothing at first. We thought that we're at wrong place. He was a husband of Ana, quickly show us through and left. Kitchen stove didn't work, only small one for coffee. Also washer didn't work. We also had a bit trouble with heating system. We turned it on, but on/off was set on specific time, so make sure they explain it well, we were a bit cold first night!
Later when I connected to internet I read messages that I was late and I have to pay 15€ tip, and that I didn't send any SMS. Also, we took apartment because it said two large beds, my brother and I are very tall, but we got linen for only one. Upon request we been told that we have two sets of everything (for single bed) and we can set it where we like :) .
We were not late, and we didn't like hospitality, so off course we didn't leave a tip.
Apartment wise, everything else was ok, plenty of instructions, just we would like we talked with Steven.