Charlotte was a warm and friendly host. She greeted us with complimentary fruit juices and explained all the amenities of the apartment and the area clearly. The wifi was excellent and we had fast connection and service at all times. We found the location very convenient to all city sights ad transport links. After a long day walking around and sightseeing it was fantastic to relax in the bath. The apartment was really clean too and we found the ceiling fans kept the rooms cool enough during the very warm weather we experienced in Vienna.