Check in and communication with Agnes was perfect. She was very fast to reply, very helpful and friendly. She met us at the apartment and explained everything. The apartment was clean enough, but when we tried to use the freezer in the kitchen we found that it was defrosted and there was some forgotten food inside(ice creams, etc.) which is just gross. TV was also not working(we couldn't find the antenna plug) which became a big deal because we were stuck inside due to bad weather. Bed was very comfy, but the couch not so much(very hard). Besides, the entrance door is adjacent to the living room where the couch is standing, so all the noises at the staircase, like doors opening and closing, people walking around, is perfectly audible inside. The apartment is within walking distance from the main train station and there is a tram stop close by that takes you directly to the city center. Grocery stores and restaurants are also scattered around the area.