Despite great communication prior to our arrival, both via email and mobile phone, when we arrived in venice we had to send Andrei several texts and call him before he returned our call an hour after we arrived at his apartment, only then to tell us that we would have to wait another 20 minutes before he came to let us in. The apartment is on the first floor and there is no lift, so if you have big luggage, keep this in mind. Once in, the place is amazing. It is clean and beautifully appointed. Huge rooms are made warm by luxurious furnishings and then completed with original artworks (which we like to think are the very clever works of the owner of the apartment). The place is close to all the major sites for tourists and Andrei kindly offered us some great suggestions of what we should visit. The kitchen is well equiped, the linen is high quality and the beds are very comfortable. The pillows could have a bit more firmness but that is a matter of personal preference. The shower takes ages to warm up ...