Ellena was very cooperative all the time, easy to talk to regarding check-in and check-out. But she was not there at the time that we arrive, so it's her friend who welcomed us. Just a bit miscommunication on where to pick us but other than that her friend really orient us regarding the area, also about the apartment, and was very helpful when we are in need of anything. The apartment it self is really fascinating and the pictures are the same in actual. Ellena also provided us with toiletries and simple welcome food, and we appreciate it being a guest. I will definitely recommend this to AirBnb users and to my friends as well. The little disadvantage that we've encountered is the Metro routes, it's a bit difficult to understand even though there's a nearby tram station from the apartment, but the place is near to most of the tourist spots when you take a cab and there is also a taxi stand nearby.