It is a nice and welcoming place with tons of decorations and little booklets. She left a book of suggestions for things to do/places to eat, so even if we weren't directly in contact she would be there to help us. The location is close to multiple train lines and a tram to Vienna's main station (hauptbanhof), so it is really easy to get to places while still living in a quiet part of Vienna. I recommend staying here for more than a couple of nights to really take advantage of Vienna and the cozy place you are staying.
She also went out of her way to make sure our stay was as enjoyable as possible. She stopped by to show us everything, and gave us specific directions for how to get where we would like to go. She was incredibly welcoming and accommodating.