Harry was available by mail at any time. We had some issues with the linens but he said he was going to fix the issues. The beds are super comfortable and the apartment is clean. It’s a 10 min walk to the main train station which also offered rental car services if you’re interested in driving around Austria. We rented a car for the day for 53 euros and visited Hallstatt and Salzburg. Highly recommended. In Vienna we were able to see a free ballet and orchestra performance outside the Opera house. It was beautiful and they played Mozart’s Don Giovanni which made it extra special since we were in Vienna! Uber was super efficient and for the most part cheap. Extra bonus for having a grocery store close by.