I recently had the opportunity to be in apartment that Stefan and Christian rent, and I have to say, I was thoroughly impressed with their level of customer service.
One of the first things that stood out to me was their willingness to be flexible and accommodating to our needs. We had to reschedule our booking because our son became ill and then all of us got ill, but Stefan and Christian were more than understanding and accommodating to help us make the necessary changes.
In the end, my friend and his family ended up going in our place and they were extremely happy with the rental property and the communication with Stefan and Christian. They found the place to be exactly as advertised and the communication with the hosts to be easy and friendly.
All in all, I would highly recommend Stefan and Christian as hosts for any future vacation rental needs. Their level of customer service is top-notch, and their property was exactly as advertised.