Jane's apartment is quite nice---fairly large and with all the necessary facilities and well-stocked with all sorts of household items. It is also quite well located within the city. The only drawback is that the elevator does not work and, according to residents, has not worked for some months. Not really important unless you have heavy luggage to haul up and down the stairs. We never actually met Jane (she apparently lives in Moscow) but her friend Lydia manages the apartment and was very helpful. We enjoyed our stay there and we really loved Vienna.