Communication with Hanna was excellent before, during and after my trip. She has great knowledge about where to go and what to do and there is plenty of leaflets on the shelf to browse. The flat is in a fantastic location to explore the city and the private patio space is lovely to look at.
The only downsides was that the oven wasn't working and the building itself isn't very soundproof. Other than that I thoroughly enjoyed staying at Hanna's place and would definitely come back again.