Chris was very helpful and communicative before and during our stay. He allowed us to drop off our bags before the official check in time since we arrived on a morning flight. The apartment looks just like it does in the photos. The couch bed is very comfortable. This apartment is in a nice neighborhood and a great location. You can easily walk to the Innere Stadt, Naschmarkt, and Belvedere Palace. The apartment is also near two U-Bahn stations and a tram line.