The apartment, the location is a 5 star. It is centralised, generous and well equipped with everything you need. The stay would have been a 5 star had it not been for my wifi. About the superhost, Kaylee was responsive most times but I struggled on getting a quick and accurate responses when she had to answer difficult questions. For instance, my wifi didn’t work throughout my entire stay. It was horrible as we had a young kind who totally relied in internet. The communication didn’t work too well there. We discussed about the compensation and we received way lesser than what was promised. So what could have been a 5 star stay, ended up being average.
Although we complained about it since day 1 (7th July) we didn’t get a resolution till the point we checked out on day 5 (11th July). Kaylee did try sending a replacement router (but a completely wrong one) on 9th and sending her mom to help on 10th when she said maybe the wire needs a replacement, but that was around noon and we were leaving for a full day excursion so we had to pass that. We have been offered compensation which i have disputed. Overal the stay was good, except the wifi and the sour taste because the end could have been amicable.