The room is exactly as described, it is a cozy room with a small kitchen. The neighborhood is quiet and safe, it takes about 30 minutes to get into the central station. It was nice and cool, so the fact that there is no airconditioning was not a problem. We did not meet Theresia, but if there was a problem we could contact her and she responded quickly. The sanitary was not very clean. We were also able to use the washing machine, that was very nice.