Communication with Sandra was easy and nothing was ever a problem.
Although Sandra wasn't there personally, checkin was a breeze and the door was opened as we rolled up on arrival.
The unit was as described and very roomy and comfortable. The only minor issues were the attention to detail things... no instructions on the heating/cooling, the two clocks were not working, and when I enquired about the TV, was told it was out for a week. As we were travelling with two small children this was disappointing, especially as there was a DVD player, so letting us know in advance would have been no problem.
But a great stay and would recommend... just need an eye on those details. Enjoy!