After a long day of travel, I was pleasantly surprised at the great location (to Westbahnhof) of this apartment. Close to the metro, supermarkets and many great cafes. Communication with Boris & check-in was super easy. The flat is on the second floor, not bad at all for the stairs. It was very clean. Although I don't recall "coffee/tea" being included in the reservation, that would have been nice to have upon arrival. However, we were so close to stores, it was easy to buy some. The station is also where the tram stops, so getting to the city centre and other attractions was also very easy. (we used the unlimited 24-hr pass for just 8 euro, a great deal for everything we saw)...I will be back in Wien soon and plan to stay here if the flat is available!