Valerie is very helpful throughout our stay, sadly she can't communicate with English so she has to translate online. We were welcomed with a free bottle of sparkling wine which is pleasant. The unit is very convenient as it's just a 3mins walk to the tram Station which could bring you to the city & other attractions without needing to change lines. Pots, pans, cutlery and kettle are provided, so you can cook. Washing machine + dryer is provided. There is Aldi (aka Hofer) just 1 station away, so you could get anything easily. A huge smart TV is provided too, with Netflix. The cons are (1) toilet space is too small for us (2) sound proof is bad, we could hear people walking (3) Lift is too small which only fit 2 person max/ 1 person w 1 luggage. But in overall, we enjoyed our stay.