I booked Deepika's apartment for my son, who was coming to sit his entrance exams at one of the local universities. The hosts responded very promptly to my emails: wrote a very detailed guide how to reach the apartment from the main train station,agreed to provide a desk for my son and offered their help and advice.My son was very complementary about the apartment and the hosts. I will definitely stay at Deepika and Narayan's place when I visit Vienna.