To Dali: You have NO RIGHT to cancel the reservation at MIDNIGHT just because we arrived 1 hour later than appointed time even though YOU SAID you were OK with it. This is extremely irresponsible and absurd !
The first bad review I wrote in my life, very sorry that Airbnb could not publish pictures to help us show fairly and clearly how badly you treated us during the whole communication process!
We couldn’t arrive at the apartment at the agreed time due to a late train (we were supposed to arrive in Vienna at 22:00) finally we arrived at 22:30 and we politely asked her if we could arrive 1 hour later and she said yes. To save time we decided to take a taxi so at 22:34 we asked Dali the full adresse, which seemed to anger her and 20 minutes later she told us in a very bad tone that she had already given us the address ( you can just tell us there’s no door number no need to be get so mad) and refused to let us check in by saying"I don't want you anymore". We immediately abandoned all plans and told her we are on the way, but still, refused us 4 times.
I don’t know how you gonna reply this and continue play your " nice person " card. But,« I don’t care », just like what you said to me on the phone in an arrogant tone.
Thanks to Philip for the help in the end, but I'm sorry to say that this is still the worst stay I've ever had!