Charlotte is an absolutely wonderful host. She met us out front as we arrived, explained the important information about the apartment and even helped with suggestions on the area (restaurants, grocery store, etc.). The apartment was clean, as presented online, and had an unexpected bonus of a small washer/dryer. The kitchen was well equipped with plenty of coffee; very important to us. We did have a couple brief times of cigarette smoke oder from a neighbors apartment, but were able to manage by closing the living room door and opening the window in the kitchen.
We highly recommend this to anyone interested in experiencing the heart of Vienna.