Ingela did an an excellent job communicating everything we needed for check-in. She arranged a transfer for us from the airport and made provisions for us to store our luggage on the last day until our evening flight. The evening of our arrival Ingela came by to make sure we had everything we needed and go over her local recommendations/transportation, etc. It was lovely to meet her and her neighborhood recommendation for Viennese food was excellent! We found the first morning that our coffee pot wasn't working and there was a replacement waiting for us when we got back that afternoon. The apartment was perfectly clean and set up in an organized way that made it comfortable for our family of six. The metro is literally across the street that took us to the city center in 5 stops. We walked to the Schonbrunn Palace several times with our four children to enjoy the zoo, museum, and gardens there. An excellent base to explore Vienna from. I hope we are able to return again!