The biggest issue i had with this apartment was that it was listed, twice, as having three bedrooms and upon arrival i discovered that there were only two. The location is amazing and the house is very comfortable and well furnished. Had I booked a two bedroom I would have been very happy with it and let the other things slide. As it was this trip with Interhome was 100x more difficult than any i've ever had through airbnb and the frustrations mounted before we even arrive.
When I arrived to find the apartment lacking one bedroom, the Interhome team told me it was airbnb's fault. Airbnb, to their credit, dealt with the issue quickly and got us a small refund after I agreed not to move (traveling with children is difficult enough). I suggest anyone looking to book this listing to read the entire miles long contract listed under "house rules." I did not, being very familiar with airbnb's rules up until this point, I did not expect the host (which is Interhome, not daniel) to be far off. Here are some things i found differed from my typical experience booking through airbnb:
1. my 5 month old, not considered a guest by airbnb, was considered a guest by Interhome. The process of adding another adult guest had to be mediated through airbnb weeks before we arrived and took many emails and phone calls before we could come to an agreement.
2. the keys are not on the premises and must be collected from the interhome office some distance away. Because I was traveling with small children i decided to eat the 25euro fee to have the keys delivered. I was lucky that one of our party was already in town because they only give you a 5 min window to meet the bike courier which is difficult for any traveler to estimate much less one traveling with three small children.
3. There is an entire check in process that takes place through interhome and your email, not mediated by airbnb. I have never had so many emails about every step of a check in process. It got to the point where I didn't even want to open them anymore because I didn't want to deal with another form or service.
4. you must give them a credit card directly so they can hold 200euro for a safety deposit. This is also how they charged me for the keys and the 5euro/night baby cot.
Once in the apartment we discovered that there were no garbage bags, paper towels and only three rolls of toilet paper for 6 guests for three nights. We had to go purchase most of these items. There was also no clear instructions on where to put the garbage once it was full. This is the kind of frustration that I would probably not have mentioned if it werent for all the other struggles we had making this trip happen.
Again, this apartment was great and the location was excellent. I wish the entire process had been better so we could have truly enjoyed it.
I would not book again through interhome though I do appreciate the Airbnb customer service team for all their help mediating the various issues that came up.