Natalie was kind, responsive and helpful. The apartment is very nice and modern inside. It was also impeccably clean. The actual building is older and a tad run down (but only on the outside of the building and the stairs leading to the apartment) the actual apartment is lovely, modern and has beautiful natural light. It has a nice modern bathroom and kitchen. The neighborhood was not everything we had hoped. However it did not take long to get into the center and it was not far from a main station. We also hired bikes one day which was a great and quick way to get into the center. You can ride most of the way on bike paths off the road.