Ingela was very responsive to all emails sent after the booking process was complete. We had quite a few questions about Vienna and she got back to me quickly. The apartment was exactly as pictured. It is lovely. While it is not in the center of Vienna, it is very close to the underground which was very easy to navigate, and there are also restaurants, etc. nearby. The Palace is an easy 10-15 minute walk, or you can take the underground one stop. The apartment is very well equipped and has everything needed for a very comfortable stay. If we visit Vienna again, we would definitely stay here.