Our stay was great. It started with multiple questions which were answered quick and to the point. Before I got there I received a welcome letter outlining things I could use. Arriving by car do this, arriving by plane do this etc. It gave me good places to eat, how to ride the subway and other general info. When I got there the place was spotless. It had spices, it had paper towels, it had washing machine soap plus a lot more. We were very happy we picked this for our visit as I am sure you will be if you stay there.