Good communication. Great place. We loved it. Restaurants in the area but very convenient to trams and subway for an easy trip to the city center or anywhere else. If you arrive by car we parked at the Park & Ride about 3 miles away near the Erdberg subway stop. It was an easy subway ride to the apartment and cost less than 4€/day to park. The only drawback is the 66 steps you have to climb to get to the apartment. We didn't mind. We really enjoyed our stay and Kiki was very helpful. Would stay again.