The description of the room was very accurate. Klaus gave detailed instructions that made getting to their place very simple (especially for someone who is not familiar with Vienna and it’s trains and shuttles—thank you!). He was very patient with our crazy changing check in times due to full trains and stayed up late to welcome us. When we were ready, Klaus also gave us a map and some advice that was much better than what my husband and I had found at the information center in Vienna. The map helped us A LOT as we walked around. Check out was also very easy as Klaus let us store our luggage there during our last minute sight seeing before we left. It was all a good experience. Keep in mind that there are other people staying there and that you WILL hear their presence, but if that doesn’t bother you (it didn’t us), you will also have an excellent stay.