Details for this place lacked transparency. When we arrived we were told to wait 2.5 hours to get the key which was not mentioned until we arrived. This was already 2 hours after the checkin time and after a 6 hour train ride. Upon retrieving the key we had to walk up 4 giant flights of stairs and into a not so pleasant smelling apartment. The location was great to downtown but I felt it lacked a feeling of comfort because it might be someones home. Great restaurants near by like the Wiener Haus but make sure to get there early as it books up quick. Vienna was great but this place was not.