I wouldn't wish this experience on my worst enemy. Only 2 days planned to stay on business in Vienna, full of appointments. I spent the whole first day trying to contact the AirBnB customer service and arranging another accommodation to move by myself. Appointments postponed or cancelled, a lot of stress.The reason: Kiki's flat was uncomfortable, and the kitchen was poorly equipped. Towels were so old and stained as not even my cleaning cloth at home is. I had the impression that everything was cheap and of poor quality, for example toilet paper as hard as newspaper. Well, this is still within the say "you get what you pay for". Yet, what was not communicated before was the fact that a huge spot on the bathroom ceiling was crumbling and covered by small round black-greenish marks. The host says it is not mould, so you name it. Even if the host gets this flat renovated, I won't book it again, because I didn't appreciate her business attitude.