Great communication. The apartment was clean and had the essentials for us (towels, coffee machine, etc). The tall ceilings were quite nice and bedrooms were big. No main living area (a hallway connects the two bedrooms, kitchen and bathroom) but this was not a problem for us. The location is near the Belvedere Palace, so relatively close to the central station and also about a 5-10 minute walk to Rennweg for access to the city center.