Thomas was extremely helpful, as was Carl with both the checkin process and local recommendations. Beautifully decorated apartment and it was really warm throughout (which I was concerned about with it being winter). My boyfriend and I had an amazing stay in Vienna and would definitely stay again.
Only separate thing is the lockers in nearest train station didn’t work so I’d recommend future travellers use Bagbnb for dropping their bag off if they need to. This is not reflective of the accommodation though!