This is my first average experience with Airbnb. Unfortunately we did not have a great stay as we arrived at the accomodation late in the evening and was not provided instructions on how to enter the building. So we were left outside in the cold with a small baby. We called Margarita and she seemed annoyed we had called her at night.
However she did realise the next day that she had not sent any instructions and was apologetic.
The other main issue we had was there was no toilet in the main bathroom. So we were left to share one small toilet between 4 adults. Margarita only communicated this to us at 8pm on the day of check in. (We didn’t know this until we arrived as I had no internet).
We had a plumber come to resolve the issue but it was unsuccessful. The plumber must have smoked in the apartment as the whole place smelt of cigarettes when we returned which was not ideal for a small baby.
We managed to reach a compromise but it took the shine of our holiday.