Natalie was very quick and helpful with her responses which we appreciated. Walid was also very helpful. We had some missing amenities in the house like soap and dishwasher detergent etc. He provided us with them the following day but the apartment in general wasn't very ready and equipped when we arrived. There were other guests right before us and the apartment wasn't too clean after that. Especially the bed sheets and bed related textiles were not clean. The dishwasher was also left full, we had to put everything away in order to be able to use it ourselves. Thank you for providing us with coffee and some snacks, we appreciate it. Also I had the impression that the apartment was a bit closer to the subway, it was a 10 minute walk or maybe even more to one of the U lines and a 6-7 minute walk to another U line. When it was cold and late at night we preferred using Uber because of this.