Unfortunately, host Ursula wasn’t in Wien when i stayed in her house so one cleaning lady who is not able to speak English at all helped us to check in. She was really nice person but anyhow it was quite depressing to communicate with her. Most importantly, small bugs and hair were found on the bed in a small room. (Also some dusts) I directly contacted Ursula with photos since i suspected it was bed bug. But she just said it wouldn’t be bed bugs.. it was already 4:30pm and my family just decided to stay there since we didn’t want to ruin our holiday and make any further argument. Anyway thankfully the cleaning lady who helped us to check in changed to new sheet. Also, key was troublesome as well. It was really difficult to open the door cuz it was too stiff. I was really excited and expected to stay in this place but actually it was very disappointing.