Firstly, I urge all AirBnB guests to document all of their stays. Take pictures, videos, anything and everything to protect yourselves.
I have been renting AirBnB whenever I travel and this is the first bad review I am giving.
1. My host, “Pia” is just one of the people who are involved because the property is being managed by a company. The “apartment” is a hotel converted into rooms being rented out in AirBnB. There’s nothing wrong with that—except there are no cleaning materials the guest can use, even if they are aware I am staying for more than 3 days. Apparently, it’s listed that the company doesn’t provide cleaning materials. They did, however, offered to have the room clean WITH A CHARGE. That information was neither on the description of the property. Which leads us to the 2nd reason why I am giving a terrible review.
2. Inaccurate listing. While I was reimbursed for cooking oil, salt, and pepper which they should have provided, the kitchen doesn’t have a cutting board. They apologized but didn’t do anything. 🤷🏻‍♂️
3. The shower area overflows and floods into the toilet area.
4. RETALIATION— Their refusal to provide cleaning materials caused a flare up in my allergies, I had asked for a discount from AirBnB. In the process, “Pia” disappeared now, and “Christian” has been dealing with it. He claims that I have damaged a table which was clearly caused by a cigarette burn. THAT DAMAGE HAS BEEN THERE WHEN I CAME, BUT THEY BLAMED IT ON ME. Furthermore, I addressed that I am a non-smoking opera singer when I made the request to stay with them. “Christian” said the damage was found on the day that I checked out, but reported it to AirBnB after I asked for a discount. This was retaliation, and AIRBNB WAS ON MY SIDE.
I don’t understand how “Pia” is a super host. They’re great at answering questions, but didn’t do anything for me. Either they don’t care, or it’s not their job, or they are just terrible.