We never met Ilana, but Ben from downstairs was so pleasant from the very beginning of our trip, offering us lots of recommendations and a place to store our luggage for the day. Ilana’s apartment is absolutely perfect. It was even roomier than we expected. It was only the two of us traveling, but it would’ve very comfortably fit 4. The street that it’s on is just perfect. We were there just after Christmas and it was filled with lights, and we were able to walk to everything we wanted to see very easily. Highly recommend!