The apartment was very nice - clean, modern and in a great location. The beds and bedding were very comfortable. We did not use the kitchen much but it was well equipped with plates, glassware and cutlery. It had everything we needed for 2 nights.
We did have some issues prior to check-in which caused us to question whether this was a valid AirBnB listing:
1. Host did not respond to questions/concerns in a timely manner and sometimes did not respond at all.
2. Received an email (outside of Air BnB) with an invoice and directions on where to deposit the money. This made no sense as we had already paid in full through Air BnB and this goes against all Air BnB rules. It made us very nervous as to whether the accommodation was valid.
3. We did not receive check-in information (including the address of the apartment) until 1 hour prior to our check-in time. This made for an extremely stressful time for us as we had arrived in Vienna by train and had no idea where to go other than the name of the street. Several attempts were made to contact the host but they did not respond or the calls did not go through. One hour before the check-in time we received an email with the address and the check-in information.
4. All in all, it was very stressful for us. We were travelling in a country where we did not speak the language and had no way of contacting our hosts. We did log a complaint with AirBnB. Although they were quick to respond to us, it seemed that they were unable to contact the hosts either. I still don’t have any information about the additional request for money from the host.