The actual apartment was beautiful and clean. Very comfortable even for our family of 5. The outside of the building and the interior hallways were very rundown. We were pretty concerned when we walked into the building. Ingela was extremely responsive to our questions and even stopped by one night with chocolates to see how we were doing. The apartment was very well stocked with dishes, appliances, towels and very nice bedding. We were very happy with the apartment and Ingela!