This was my first Airbnb experience so I was tentative to say the least. I can only hope that future experiences live up to this standard! Ingela is the kind of person who should give workshops on how to set up a place so that it is hospitable and so the person visiting is instantly at ease. I was so impressed with her attention to detail and thoughtfulness that ranged from sweet and thoughtful (fruit & chocolate basket; heat turned on before you arrive so you walk into a toasty apartment; a charged/charging mobile phone with prepaid minutes ready to use for local calls!) to the practical (toilet paper, paper towels, laundry detergent and softener, house slippers, shower gel and shampoo in the bathroom, kitchen stocked with everything you might possibly need: tin foil, cling film, toaster, loads of utensils, good knives, cheese grater, electric mixer range of glassware and cookware; and a wonderful binder full of suggestions, critical information, maps and tips etc). Ingela is the type of person who should be in this 'business' because she clearly doesn't view it just as a profit-making 'business', she cares about making each visitor's visit to Vienna wonderful and memorable. There is such a warmth to what she does and how she does it. She has multiple properties in the same building so I would encourage large parties to take advantage of this! The location is fantastic, steps away from the U4 from which you can easily get into Stephenplatz, Karlsplatz, any museum or shopping street. And the Palace Schonbrunn which is so stunning is just a 10 minute walk up the street. I had the time of my life! Thank you Ingela and stay in this business!!