The check-in time being 1pm, we arrived at 12:45 pm. At the same time, two 'cleaners' arrived to let us in. They asked us to drop our suitcases and leave the flat for an hour. Actually we told them we would not be back until the evening. When we came back the flat was really filthy: dust and crumps all over the floor (we tried to use the vacuum to clean them ourselves but the vacuum had no suction and the brush was full of hair - clearly the vacuum is not used or cleaned often). There were hair left in the shower and in the sink. The taps are full of scum all around them. The fridge and the oven were very dirty (we had to clean the rack before using it). There were tomato stains from the previous tenants all across the floor in the entrance which nobody bothered cleaning, etc etc etc. It soon became clear that Harry is trying to run too many flats with too little staff, and these poor two cleaners had to rush from one place to the other and basically had no time to do a proper job. Clearly this must have been going on for a long time, as this flat has not had a proper clean in a long time.
Also because I was there with a friend, the 'cleaners' assumed we were a couple so they didn't make the bed in the second bedroom (if I rent a flat with two bedrooms, I expect the beds to be ready in the two bedrooms!). We had to try to find clean linen and do the bed ourselves. In the second bedroom, they had left all the uncovered pillows and duvets on one chair: it looked like a tip where they had just dumped everything they didn't know what to do with.). Finally, there was a large number of lamps/light bulbs (ceiling and floor lamps) that didn't work and had not been replaced, the TV wasn't working. There is a rack outside the main window on which old bread and dirty plastic bags were, and this could be easily removed if anybody cared about the state of the flat.... This flat is presented as 'business superior' but it's really dirty and of poor quality/value for money. It's a pity as the flat as potential but Harry needs to hire some professional cleaners for 5 or 6 hours to give the place a proper clean. Just doing a quick clean between tenants will not do. Otherwise the location is good.