This place might be more suitable for short-stays. We were here for 2 weeks, but there’s no basic stuff except for salt (e.g. olive oil, tea etc.) They only provided 2 rolls of toilet paper and 2 travel-size (30ml) shampoos and no trash bag for our 2-week stay. Even though in the ad it is stated that basic toiletries are provided, we had to buy these ourselves. They should have been more clear in the ad.
The washing machine didn’t work properly. The hose didn’t seem to be installed correctly and water was leaking under the sink. When we contacted Guestia regarding the problem, we couldn’t get any tangible help because they could only contact the owner of the apartment, (It seemed that they couldn’t put us in contact directly with the owner.) also it was Christmas holiday period. This really complicated and slowed down the whole communication.
It is also mentioned in the ad that both washing machine and oven would be available, which was the main reason that we booked the place. Turns out the oven didn’t work either. When we turned it on, the power went off in the whole apartment.
We contacted Airbnb hoping to get some concrete help with the issues, but they simply put us back in contact with Guestia.
We managed to find a temporary solution for the washing machine (we mentioned this to Guestia), but they made a last-minute appointment with the plumber (without checking with us whether we would be home!). They sent the plumber while we were not in the apartment, and we came back to find that he had cut the power cable! This is the worst possible solution: not only does it ruin a perfectly functioning machine (the problem is with the leaking hose, not the machine itself), but it inconveniences us as now we can’t use the machine at all! Guestia simply suggested we do the laundry at a laundromat.
Unforeseen situations can happen anytime, and we did appreciate that Guestia was trying to find solutions, but the entire communication and problem solving processes were absolutely slow and inefficient.