The apartment is well located near the Rathaus. It’s easy to go by foot to anywhere & u-bahn is 5min away. The flat itself was clean however very noisy and dark.
The amenities were great! Fantastic shower, washer and cookware for basic food preparation. We normally have breakfast at the Airbnb but fell in love with the Viennese breakfast at Cafe Eiles next door.
Regarding communication & check in, Kaylee was on point. It was self check in, which I normally prefer but the instructions were a little unclear and the Nuki system for the apartment door is ok at best. Upon check in we noticed that the bed only had two minuscule pillows and let the host know, she brought us some right away (like 5min). That was great service!
This huge let down for us was that one night, we got locked out the main door due to a technical issue and despite Kaylee’s fast answer, she basically told us to “enter the code slower” (as if that was going to change anything) instead of calling someone to open the door. We had to ring every apartment and ask them to come open the door downstairs, it was humiliating and frankly unprofessional.
We’ve stayed at several airbnbs across Europe & America and this was an average stay for us, hence the 3 stars. Maybe we were just unlucky but hey! I like to know what to expect.