My family and I, (2 adults + 2 kids) enjoyed our stay in Lela's apartment. We did not meet Lela in person, but the instructions provided to get access to the apartment were very clear and easy to follow. The apartment was very clean and comfortable with all the necessary amenities. We loved that the U-Bahn station was just around the corner from the apartment and it was really easy to get to Central Vienna and all major attractions. If you are traveling by car like we were, avoid parking at the "U4 Center Parking Garage", as it was very expensive. We recommend Lela's apartment for your stay in Vienna.