The entire process was excellent, fantastic communication (in English in my case), and the apartment is in a fantastic location just across the street from a Billa market. It's on the "1st" floor so it's only a few steps up with the luggage, no need to use the spiral staircase or lift. The smartpad entry to the building and flat worked flawlessly, as did the heat. It also has a very cute fridge. I would definitely return here.