Me and my girlfriend had a great time during our stay in Ralph's apartment. Everything was like described, very accurate. Location was great, next to tram, train and subway stations, large convenience stores and very easy to reach main Vienna atractions. Also it's on ground floor, which helps when you have large luggage with you. The building entrance was being refurbished during our stay, but didn't affect us much. Even though we have been presented to the apartment by the maid, Ralph was very helpful before and during our stay, giving great tips on how to get along with Vienna's public transport system. Complimentary gifts was a plus, and we really liked it! Apartment was clean, Bed was comfortable, absolute silence during the night, shower was hot and all appliances worked well. Overall a really great value!!