After our flight was delayed 2 hours, we felt bad for not being able to contact Ilona to let her know we would be late for when we said we would be able to check in. She was still incredibly friendly and helpful in showing us around and making us feel at home in the space when we finally got there. She had pages of suggestions for things to do and eat in the area, which we found super helpful. The house was spotless and beautiful; you just have to be careful of your toes (lots of places to stub them). Overall we had a great trip to Vienna, in part because of Ilona’s flexibility and thoughtfulness.