Jan was friendly and quick to respond to our enquiries. Not very easy finding the apartment especially while dragging two luggages, though it wasn't far from the train station. Check-in with Maida was very easy and quick, and she was very helpful with recommendations - vet friendly too. Grocery stores were just a few steps away, that helped a lot. Only thing was there was leftover water in the kettle, and clothes in the washing machine, which we've already informed Jan. Jan was also helpful to send us to the airport after our long trip. Thanks Jan and Maida!