The flat was clean, spacious and well-equipped. If not for the communication issues, I would have rated it higher. I am an AirBnB Host as well, and I would never treat any guest like this.
I arrived with young children at night, and tried calling the number listed on the reservation 4 times for various issues (listed below). They never called back, and blamed me for not calling the right number (but never told me what it was).
Firstly, the parking rules for the open space in front of the building were not clear (surprised that the host doesn’t know the rules on their own street). Call, no answer. Someone on the street helped.
Secondly, there was no electricity in the flat. Call, no answer. The host kept texting and insisting that the lights worked, while I was standing in the dark with small children. Frustrated, I found a neighbour who finally found the circuit box hidden behind a painting, went upstairs to his own apartment hoping the key would match, came down and switched it on. No way this issue would have been resolved by texting.