Though I never met Renate, she was friendly in our communications; a bit slow to respond sometimes, but when she did, she was very helpful and thorough. Picking up the keys was *very* easy. The neighborhood is great with trams (33, D) right across the street that within 5 min can take you to major transit lines (U4, U6, 5) to move throughout the city, so super convenient!! but also still quiet and far enough away from 1. district that it is more like living like a local. (Tip: the D goes to the flat all the way from the Hbf, so if you're coming into Vienna by train, this is a great way to ride through the whole city above ground and see many of the major sites in city center.) The flat itself is a very comfortable space, with a good washing machine, nice size kitchen, a clean bathroom, and a cozy bedroom (I never put the bed up into the couch that is pictured). The only thing: missing some basic kitchen essentials (bowls, glasses, salt, pepper, usw.), so be prepared to make due and/or buy such supplies if you like to cook or are staying longer term.