JUST AWFUL. Where do I begin? Firstly, the host never responded to my phone calls, text messages, or even tried to reach out to me about checking-in. We arrived in Vienna around noon and I told him the time. He said that we will be able to check in after 3pm (???). So my friends and I (keep in mind we are all WOMEN and COLLEGE STUDENTS, AND IT WAS 30 DEGREES FAHRENHEIT OUTSIDE) waited outside for 30 plus minutes, waiting for the host(s) to arrive. I kept messaging and calling him— no response. This is HIGHLY UNPROFESSIONAL and just imagine all us girls, looking vulnerable in the neighborhood, making us look like easy prey. We had to find another Airbnb quickly and thank God we were able to find one that did self check-in. This experience was HORRIBLE and this is the worst thing that has ever happened to me where I feared for my friends and I’s life. It also gets dark quickly so at night… you get fearful. Please take care of yourself ladies & DON’T BOOK THEM! I contacted Airbnb and they said, “this is a violation to host conduct” because he failed to communicate with the guests. He “, the host, had the audacity to tell me that he forgot he had guests & treated us like we were NOTHING by saying “Airbnb isn’t a commitment.” Truly an awful experience and I don’t wish this upon anyone. Only someone cruel as him and his girlfriend (co-host) would think that this was okay.