Gisella made us feel welcome and taken care of. She met us at the apartment when we got into town and she gave us a map and recommended some of the neighborhoods to explore. We really appreciated that she was able to do a couple loads of laundry for us. The apartment fit our family of five perfectly. We liked the layout, the high ceilings and the furnishings. Both the kitchen and bathroom were clean and well-equipped. The neighborhood was good, near the park, and tram line. We were very happy with our stay in Vienna!