Ella has been very accessible during our stay and has provided us with everything we needed. She made us feel at home and our stay in Vienna was absolutely fantastic. Also, the flat is perfectly placed, right across a lovley little bar which serves incredible brunch and near 2 City Bike stations (use them to explore Vienna if the weather is good!). The flat itself has been as described, furnished with love, very clean and spacious. We will definitely stay there again - thanks Ella for the nice time.