The apartment is in a good area, you can walk to the city center or take the tram (station is 1 min from the apartment). Beautiful, stylish and clean. Pre-arrival communication with Simone was very easy. When we arrived a neighbour was supposed to meet us and showed us around. But the neighbour didn't show up, we had to call Simone after 45 minutes of waiting. She told us in which apartment the neighbour lives and found her there and picked up the key. She just gave us the key, did not show us the apartment or explain how things (for example internet) work. similar situation occured a when we were leaving. We agreed with Simone to leave our luggage in the apartment after checking out and pick it up at 3pm. She told us to ring on the neighbour. The neighbour was answering. We were lucky that the new guests had already arrived so they let us in and gave us our luggage.
The summary is - the apartment is lovely in a good location, Simone is a nice person but the cooperation with the neighbour doesn't seem to be working.