Birgitt was AMAZING! This was my first experience with Airbnb and I could not be happier about it. The apartment was comfortable and clean, and had everything that we needed. The internet was fast and when relying solely on internet connection to communicate with family back home, this is an important feature for me. The location is in more of a residential area (which added to its charm) and was just a short walk away from the subway system. The directions Birgitt gave us from the subway to apartment were spot on and made finding our way there extremely easy! My friend and I were only there for 4 short days and having the apartment was a dream. There was an issue the first night with the heater but Birgitt was on top of it right away and very hospitable! She did a great job of handling it in a timely manner and even went above and beyond in helping to make sure we were comfortable until the issue was fixed. I am grateful for her hospitality and would strongly recommend this apartment for future travelers wanting to experience Vienna.