I was not made to feel welcome by the host. This, as noted elsewhere, was my worst airbnb experience, notwithstanding the marvellous location, the great building and the potential for a terrific stay. Ursula could, with modest outlay, make a very significant improvement, taking proper account of my comments and those of previous guests, which I (perhaps naively) assumed had been addressed and resolved. The issue of attitude and hospitality, is more complex and I've no idea how to account for the sub-cool (is that English?) reception I received. If I was generous, I might say I caught Ursula on a bad day. I left with the conviction that a break from hosting might be the best outcome. I cannot offer any real endorsement to this host. Sorry Ursula! (I would be happy to address specific points, if required.)