The apartment is nice and in good location. The check in was easy and communication was smooth but unfortunately we had few issues. First with the bedding not being done for the number of us staying and secondly there was a problem with boiler as there was no hot water and heating wasn’t working either. We only stopped for one night in Vienna with 2 small kids, so it wasn’t great. Alice was trying to help us over the phone to sort out the issue with the boiler which at the we did.