Petra always communicated quickly and professionally. The flat is located in a quiet, clean part of town. The flat itself is stylish, comfortable and very clean! Kitchenware is "like-new" with no signs of overuse. The flat even had extra things like umbrellas, slippers, and first aid kits (something we've never seen yet). We enjoyed lounging on the couch and using the SmartTV. The flat is just a 2 min walk away from the tram. We were downtown in 20 min. It is only a 10 min walk from the Stadthalle. The only thing you may want to know is that the floor creaks, but it didn't bother us. We highly recommend it!