Oscar was out of town so we never met him. We were met by his sister. the apartment is well fitted and comfortable and located in a very convenient area. Its on a noisy street. It was warm and leaving the windows open was loud in the morning. While we were there his mother open the door and let herself in this was awkward as I had to quickly put my shirt on. We had informed his mother we would be checking out between 10:30-11. But that morning we found out British Airways would not fly our dog home (although BA flew him here). We left a message for his mother we would be checking out about 30min later as we had to find other accommodations. The message was not relayed and around 11:15 a very nice man came by and was so supportive of our predicament. With all the stress of finding a new place to stay and deal with BA, it was nice to hear supportive words from someone. Luckily it was all sorted out and by 11:30 we were I our way to the hotel. And can fly home with our dog on Tuesday.