Communication before and during our stay went well. Aglaë was as helpful as we needed her to be. After we left, however, we were accused of causing property damage that was apparent in photos from the listing. I think this may have been an honest mistake of the host and her cleaning team at first. However, the accusation persisted even when confronted with the photographic evidence that the damage was present prior to our arrival. In the end, she decided not to open a case against me but still asserted that we caused it.