Obviously, it wasn’t an "airbnb experience" ! ( as we are used to airbnb)
Our arrival timing was clear after many messages and Eva asked to sent one 25mn before, what we did. but Eva was unreachable since, and from the airport, and cab, and there wasn’t anybody down the building. We were waiting with my boyfriend and our luggages. After many whatsapp, messages, and calls, she finally responded not very kindly saying the flat wasn’t ready and to come back in 2 hours !
We were very very surprised about that .
We never saw her or Mitch, but a student who made the check-in in 5 minutes, clearly "doing the job".
Me and my boyfriend are very easy going, and travelers , so we were « cool » and were happy to be in Vienna, but surprised about what we expected from "Eva&Mitch and friends".
Then, she sent a strange message saying that there was an "inspection" the day after between 9am and 1pm and to not open the door or that "The best would be if you are not at home » !
For our last day, ( we spent 3) we wanted to ask an easy arrangement for our luggages as the plane was late, but she said " read my last message" (little bit straight!)also, wifi wasn't working after one day so we couldn't get all the messages at the moment (we didn't touch anything but she insinuated that we chosen a wrong airport -they have so many flats in there-or touched something, saying it was working 100% , but no...)
She didn't let us put our bags for our last day in their storage room they have down the building, and was strict about timing. check out at 10am but for our 1srt day the flat wasn’t ready as it should be for noon. She proposed to come to her office to put our luggages, "but till 4pm max. and not before 10am " so we decided to carry our bags for our last day, because we didn’t wanted to do some "coming and going with strict timing" for that .
We kept cool, but were very annoyed about all her messages.
we had breakast early and out the last day, leaving our bags in the flat and came back more than 10am, but nobody was there doing the cleaning.
She send a list of places to eat ( more pizza, asian, mexican, ramen, than austrian..anyway..)
The last day, she sent me as we were still in town, " We will give you 5-star feedback in all points and we will write some nice words about you"
and asked us to do the same as we were just leaving the flat without checking out....then later : " It would be incredibly helpful for us if you could also leave us a 5***** review in all points on Airbnb within the 10-day time window"then " If you give us 5* and you´re ever back in Vienna, we would love to host you again! ;-)
then, back to Paris "If you like special wording that also reflects our thoughts please inform us, we can change it for24hours..It would be great if you can do the same with 5* for us! ;-)"
Nice flat and nice location, but a big business they have.
Definitively not our mentality .