We were extremely pleased with our hosts. They were there to welcome us, give us the keys and walk us through the apartment. The apartment was super clean, neat and cozy and it is exactly as shown on the pictures. Our beds were all made up and ready for us to rest. We have a 3 year old and the apartment was absolutely safe for small children. The hosts even found us a crib. The apartment has everything you need; a great kitchen with dishwasher, microwave, oven, etc. A big bathroom with a tub and a great living room space with TV and cable. Wi-Fi is available and works really well. The hosts have even prepared a nice booklet that has info about everything you need when you visit Vienna: places to visit, shops and grocery stores nearby, tips about the apartment, etc. The building has an elevator. The apartment is very quiet and located walking distance from the Vienna opera, which is a great location, you can walk to great restaurants, shopping, sightseeing. Public transportation is right there too. The tour buses are super close. We would definitely stay there again if we visit Vienna and we strongly recommend it!