We never met Gisella, however her apartment complex's manager met us at the front door on time and brought us into the beautiful apartment. Clean and comfortable and in a quiet part of the outskirts of Vienna. I was disappointed that I never got to meet Gisella personally, but her email correspondence was adequate. Warning: we parked outside the apartment to unload our bags and bring them up the three flights of stairs (no elevator) and got a parking ticket in these 10 minutes. Be careful.