Pablo had great communication. He sent lots of information. The apartment was bigger than expected. Comfortable bed. Clean. Also had a fan, essential in the summer heat! The bathroom is small though. The apartment is also over a busy road, we were woken at 5am by cars and trams - this is fine if you have the windows shut, but we needed them open as it was summer. The apartment is located a little further out of the centre than expected, as the tram is slower than we thought it would be to get in and out of town, and the underground is a ten-minute walk away. The bikes were really helpful for getting around though, only 20min bike ride into the centre and Vienna is well equipped for bikes. The bikes are a little old and noisy, but they were super convenient and a great selling-point of the apartment. Also loved the map for "young and clever people" - very funny!