The apartment was spacious, reasonably well equipped and in a pleasant area of Vienna.
Unfortunately, self check-in was chaotic for us. We were provided with the key location and the address, but nothing else - and when the apartment door isn’t numbered (but another, irrelevant door does have the apartment’s number on), we were frustrated when the key didn’t work. Up until the point when Andreas realised that lack of communication was the reason for the mix-up, he was clearly frustrated with having to come out to resolve the issue - my girlfriend and I didn’t appreciate being treated as if we were incompetent. Both Andreas and I had urgent commitments requiring our time, and the complete lack of self check-in information caused a great deal of inconvenience to both parties.
We’ve stayed in over fifty Airbnbs over the past few years and never experienced anything like this, but I understand that Andreas typically meets guests in person and that self check-ins are somewhat of a rarity. An unfortunate series of events made it a negative experience - if we had a picture of the front door, perhaps the floor number of the apartment, or even a note letting us know that the door with the address’ number on is not the correct door, that would have been enough - I’m sure Andreas will update his instructions for future visitors, making it unlikely that anyone will have a similar experience in the future.