We wish we did not stay here!! We even tried to cancel our stay after the first night:
- no hot water in the shower (only slightly warm)
- heating in the apartment is not good
- uncomfortable bed
- rude host
We stayed in this apartment for five nights over the New Years period. At this time Vienna is very cold, with temperatures generally -1 to 4 degrees.
At first the apartment seemed ok, but a little cold. It did not warm up as the apartment only has one small heater. It was cold. Our stay got much worse when we tried the shower for the first time and there was no hot water, only mildly warm water.
Over the entire five day stay we each had 30 seconds of warm water to shower in. The host said she would send someone to look at the issue, but never did after we asked multiple times. We waited 24 hours for a response.
The host did not attempt to fix the issue and told us that our complains where subjective... this was hugely annoying. We wanted a refund so we could leave and find a hotel, but we got stuck having to stay for five days due to poor customer service from the host and AirBnb.
With a small apartment, the only thing it really offers is a bed and a bathroom, both of which are terrible. It appears that the whole building shares the hot water issue, based on comments from the host who tried to tell us to wait and shower between certain times in order to get hot water... didn’t work.