The apartment is in a great location, within walking distance to the west side of the Innere Stadt, and also has immediate access to public transport (train and trams). It has great facilities, lots of information and looks stunning.

I never met the hosts in person, although they were very helpful and email communications were always responded to within 24 hours. Check in / out times are strict, but they allowed us to drop our bags before and after, to accommodate our arrival and departure times.

The only negative aspect to this apartment is for those people who are light sleepers. Trams can be heard and felt throughout the night.

Overall, a very positive experience and I would definitely use this property again if ever in Vienna.