The apartment is a bit of a hike up five floors, but had everything we needed even though it is sparsely furnished. It is located a bit far from the main action of Vienna. We never met Kiki because she just gave a code to enter the building. Be careful if you are renting this apartment for two--even though the apartment is listed for two people, Kiki charges 13euro a night extra beyond the first person....which can add up!