Our check in and stay couldn't have been easier with Ilana. She was very helpful and responsive with any questions we had. The check in was so smooth with Ben, he also gave us recommendations and made us feel very welcome to come downstairs and ask him for anything we needed. The location of the apartment was superb! It was in a neighborhood that my husband and I felt very comfortable and safe in, and was only a short walk from Rathaus, which ended up being one of our favorite buildings in Vienna. The tram was located right out the steps of the apartment, but I can't say that we ever used it because again, the location was perfect for walking and exploring everything in the city easily. Thanks again Ilana for an amazing stay in Vienna, we will definitely recommend you to our friends and family!