Birgit was an unsuitable host. Were never supplied access code, I had to track it down. No arrival instructions, no departure instructions, no one to meet us to show us how to use appliances etc, missing amenity that I specifically inquired about. Place is very run down, towel racks, toilet seat and trash lids were broken, chandeliers falling apart, curtains for one bedroom stuffed in a drawer, plastic hanging from wall to cover up damaged area. The heater was on high for 6 days, didn't know how to turn it down. We had to open windows to make it bearable. She rarely responded to messages, we lost a whole day when she told us someone was coming but didn't. On day 7 someone came to install missing amenity and turned the heat down for us, only after Airbnb intervened. The apartment could be marvelous, it has tons of potential, just needs a little bit of attention. Location is perfect and the floorplan is great. If this place were managed better it would be 5 star hotel caliber.