Unfortunately, I despise writing a bad review, but I will genuinely try to be as objective as possible.
1. Communication:
You are very lucky if you get a response from Edward. I communicated with him one-month before arrival day to inform him about my arrival time but he never respond.
I have to get Airbnb involved and asked them to contact the host on my behalf.
Once I notified Airbnb, the host immediately contacted me.
2. Check-in experience:
Although I have communicated with Edward a month before my trip informing him that my international flight will arrive late at night he only replied after Airbnb involvement. The reply was unclear “the host has to declare arrival time” whatever that means. Well, I explicitly told them about travel time.
Then, one hour before the end of check-in time when I was in the taxi coming from the airport, all of a sudden the host started to initiate the communication. But this time, asking when I will be checking-in, which I have already “declared” a month in advance. and if I’m unfortunately, the host informed me that I will have to pay €30 if I was late. I replied back but he never communicated back.
3. Wi-Fi:
During my checkin, Edward provided me with a Wi-Fi information and I spent an hour or so trying to connect but it never worked. I had to wait until the next morning to ask them about it.
I found the hours-policy of this place to be confusing. The host says the reception is open from 8am to 11pm.
When I came downstairs at 8 am in the morning to ask about the password for Wi-Fi the office was closed. I had to come back later to get the correct password (so why the double standard here? When I arrive late because my international flight-despite the fact that I informed them one month in advance- the host was mad, but when I come during the same time-frame your office was closed and I have to stay content and happy about it?).
3. Check-out experience:
One night before my checkout date I asked the reception to charge my $300 power bank because I don’t have the European plug-in, and he thankfully accept. He informed me that he will deliver it to my room.
Before the end of the reception time (11:00PM) I went downstairs to pick it up but the office was closed. Apparently, the office hours are stated but never enforced. The host will leave the reception when he feel doing so without any respect to guests.
Bonus tip: On my checkout date I contacted Edward to ship my $300 power-bank and until the writing of this review he never replied!
But listen, now you know the drill, this host will only reply to you indirectly (through Airbnb).
I am amazed that Airbnb is classifying the response time for the host as 1-hour which is inaccurate. The response time should be instead: Will-never-respond-until-Airbnb-get-involved-then-he-will-reply-instantly.