Although I booked nearly 4 weeks in advance the hotel was overbooked when we arrived. They arranged another hotel for us, which quality-wise was comparable, but location was way worse causing us additional transportation costs and inconveniences during out stay. What really enervated me is that the hotel customer service did not react at all to my complaint. It would have been so easy with a nice gesture, e.g. a rebate voucher for the next stay, a drink, a breakfast or even some nice words. Hotels/Serviced Apartments managed like this should no longer be supported with business.