Unfortunately, my experience has been a disaster. First, I arrived 15 minutes late. I send sms to Guiseppe, but I didn't realise that they didn't work in Vienne. I tried to call Giuseppe to ask his to wait for me but he didn't anserw. Then, I sent him an email asking me to wait 15 minutes. It was too late, he already left. He gave me a rendez-vous at 23h40 and I had to go around the city with my suitcase.At night, he arrived 40 minutes late. Giuseppe needs to find a plan B in case the visitor has a problem (which was my case). The plan B cannot be 'come bask in 13 hours. It is unacceptable. Plus, he arrived quite late himself! Worst part, he was mad and didn't excuse himself!