It was a very frustrating experience trying to communicate with the host and there were a few problems.
Let's start with the positives. The apartment was very clean and the photos matched the apartment very well. I also like the location of the apartment.
Now for the negatives and I will try to keep them short and concise.
I was initially frustrated trying to get the check in information from the host. I asked the host for the information on how to get the key but there was no answer. One day later I asked again and eventually I got the necessary information. This should not of been so difficult to get the necessary check-in details.
On arrival there were a few amenities missing. There was no Wifi password posted in the apartment, there was only a single roll of toilet paper provided for 3 of us for 4 nights, and most concerning to us there was no stove top or oven.
The ad clearly stated the kitchen had a stove for cooking, there was even a pot and frying pans but no way to use them. There was only a microwave. We choose this apartment in order to cook breakfast daily in order to save money on restaurants but this was no longer an option.
The problems got worse when I tried to contact the host. He answered the first time basically telling me I was wrong and everything was there which was not true. I then called and complained and he said he would send an assistant to fix all the problems. He didn't specify when and no one came. We were not going to sit around the apartment all day waiting during our vacation.
After a day of being mostly ignored by the host he finally sends us a picture of the wifi password. An entire day without wifi. The wifi was also really badly in the apartment so it didn't help much. Also late in the afternoon the assistant delivered an induction cooktop and toilet paper.
We thought great problems solved bit unfortunately no not the case. The pots and pans in the apartment were not compatible with an induction cooktop so we still couldn't cook. Telling the host this was pointless. He was dismissive and said he would look into it. That was the last I heard from him. I then contacted Airbnb customer service and they were very helpful and found us a solution.
So to summarize the apartment has potential to be a great stay but the host has a lot to learn. Best to avoid the headache and find another place to stay.