This was my first experience renting from Airbnb, and I can say that it was a great one.

We started our holiday on a bad note, with our flights being delayed and our luggage missing the connecting flight. However, Roman was very courteous in waiting for our luggage to be delivered to the apartment the following morning, allowing us to go out and enjoy our holiday, messaging me updates throughout (the handling company gave us a wide time range when our luggage would be delivered).

As for the apartment itself, it was a very cosy one. Good heating throughout, and everything needed as described with the listing. The neighbourhood is a safe one. 7 mins walk to nearest Metro Station, 1-2 mins away to nearest tram or bus stop, meaning accessibility to all of Vienna is practically instantaneous. It's about a 20-25 min safe walk to the city center.

The apartment is also close to a supermarket (1 min) and a pharmacy (4 min) so anything needed can be bought quickly.

Although we didn't manage to meet Roman himself (mainly our fault as we went out early the following morning and then didn't fix another time), his helper was very informative when we checked in. Roman communicated with us regularly mainly due to the luggage issue, but also sent us Vienna insider information on places to eat, where to visit, etc.

All in all, a holiday that started out with everything going wrong turned out to be a great one and I'm very happy with the whole experience.