Harry didn't tell me the actual apartment number in this big building and he wasn't there to give us the key even though we had told him what time we'd get there from the airport. My son and I got off the taxi, our phone wasn't working and we had NO idea which apartment to go to! We had to knock on several doors before a kind stranger called Harry and he gave us the lock box code for the key and apt number. It was VERY disappointing and could've been unsafe. Other than that, location is great and the apt was clean but toilet seat is broken.