No communication after booking, had to be chased to give us check in details, calls not answered when key wasn’t in locked box, 45 minutes late in showing up and when let in was told apartment wasn’t ready to be handed over and told to come back in 2 hrs’ time. Asked to leave bags & provision there & take the key to come back in later. Half way through having lunch told I shouldn’t have taken key as the cleaner couldn’t go back in to clean the place, rushed back with the key and told the cleaner has another set sorted. On return all our provision had been removed. Complained to Harry asked for reduction in rent and was told he would replace provision and with some “surprise”, asked for a broken fan to be replaced at the same time. The fan arrived on day 3 and the “surprise” arrived on the afternoon in the day before we were due to check out consisting of 8 bottles of small water and 6 cans of energy drinks: I suppose I needed those energy drinks for all the chasing up I had to do to get Harry to fulfil his promises. The apartment was lovely, airy and comfortable but the humans managing it really didn’t deserve the place. What a shame! If there is a lesson on how not to run an Air BnB, the team behind this place are experts!