I was very unpleasantly surprised by the unresponsive communication and welcome. The host did not answer my questions or gave false, misleading answers. There was a feeling that we were bothering the host, that we were bothersome. Before arriving, I asked how best to get to the apartment from the airport, how much a taxi from the airport costs. The host did not give an explanation about the transport options, he only told me to buy a 48-hour transport card. Without even explaining that the city transport card does not work for the suburban train from the airport. 6 hours before arrival, I warned the host that the plane would be delayed by 2 hours. The host indicated to me that this is difficult for her because her husband has to work and she has small children. We were not met at the apartment, did not answer the phone when we were about to leave, the host got out of the car she was sitting in. I asked 3 questions at check-in:
1. Where is the nearest food shop - the host indicated a shop that was closed without explaining that there is another shop 300 meters away that is open.
2. I asked about recommendations for restaurants. I was told that I didn't know anything.
3. I asked about the possibilities to go to outlet - I did not receive an answer
4. I asked where the nearest City bus stop is. The host pointed out that it is a 15-minute walk away, naming the City bus stop, which is not in the guide. When later in a text message I asked to clarify the name of the stop, she indicated that we should go to the center, which is a 40-minute walk, or take 2 trams. When I asked why she mentioned the City tour bus stop 15 minutes from the apartment, she did not answer.