Terrible! Prior the arrival I received only an automated reply with an "Info guide" which was a website only with the address. We didn´t know how to get into the apartment, there were several lock boxes outside the building, and when we tried to call, they hung up on us and we only received a message that they couldn´t talk at the moment. We managed to get in somehow but the apartment was dirty, it seemed like we were the first guests and there was still trash, tools, and screws on the floor, we didn´t have any glasses/cups to drink, and worst part: the heating system didn´t work and the water was freezing cold. We kept trying to reach someone, but only 2 hours after check-in, we received the Wi-Fi password. At night I finally reached someone who told me that the next day at 10am a tecnician would come to fix the heating, I waited the entire day, when they answered they told me he was about to arrive, but only at 7pm a guy came by to help. Worst communication and a total waist of time!