We had to carry our luggage up to the third floor apartment and were thoroughly exhausted from the exercise. We found out later that there was an easier but unadvertised way. We left the place for a hotel after four days even though we had paid for eight days mainly because we did not have a telephone that could be used in Vienna. We were astonished that the apartment did not have a land-line telephone. Since I had to reach Lufthansa immediately because of a suitcase that did not arrive with us, I had to go down to the street and ask a lady walking her dog to let me use her phone. The brother of the owner told me to go get a chip for 20 Euros that would let us use the phone we brought from the U.S. but I did not wish to get lost in Vienna streets trying to find a store. We did not know the streets nor could I call a taxi without a functioning phone. Ms. Daniela Ratkovic, the owner, wrote me later that "Nobody ever told you there was a phone. You should inform yourself about those things in advance. Gesendet mit meinem HTC." Yes, she was right. It is strange, however, that the owner of the apartment next door (Apartment 30) provided TWO telephones for the guests to use. The couple that stayed there learned about our predicament and showed us their phones and the “apartment manual.” That owner obviously cares about guests; no wonder she owns SIX apartments for rent. By the way, I asked our landlord to refund the portion of money we had paid, but so far I received no response on the matter. There is a washing machine in the kitchen, but no detergent. Ms. Ratkovic wrote me "I am offering washing machine as a service for you, but you should bring your own detergent with you. Across the street, there is a supermarket." "Across the street"? We found no such store on Pillergasse. The shower is 50 by 50 centimeters or two by two feet wide and it was quite difficult to bend down and pick up the soap and shampoo. There is no soap dish or shelf to place them. The main bed room has a large bed fit for two large people. But the bed with 10 centimeter thick foam fills the room except a meter of space on the side of the door. My wife woke up every time I had to go to bathroom and she was not happy about it. Lena's brother is a kind man. He took us to a restaurant several blocks away the first day we arrived; we enjoyed the dinner there. He works the night shift, I found out, when I called him for the detergent. Poor fellow was understandably upset. I apologize again. Vienna and Salzburg are magnificent cities. We enjoyed our trip. We also learned much from Pillergasse. We will remember it a...