The hosts were in great communication with us right from the moment we made the reservation. Always very accessible and responsive. Very welcoming including making an extra effort to take us to the appartment with our luggage and drive us around for a quick fun tour, which was certainly not expected but very appreciated! Also sent a detailed mail with clear instructions on getting to the airport including best times specifically for us. Excellent neighborhood, close to everything. Quite apartment even though very central. Really good value! Highly recommended, and as we so enjoyed Vienna we would certainly come back!