Well, this is my WORST Airbnb experience EVER!!! I waited around until 3.00pm check-in only when I arrived at the apartment to find no key in the key safe and no-one to ask about this. Trudged back to the station with my luggage to get WIFI so I could contact the owner to find out what was happening. Long story short- the apartment had been double-booked, and the owners had sent PDF welcome files to both me and the other people who had booked, and not noticed that the bookings were for the same dates. I had a registered, paid and confirmed booking. Alice owns multiple apartments in this building, as does her sister. They moved me from one apartment to another, deciding what to do with me, eventually at about 5p.m. letting me stay in a studio...oh, only to tell me a little while later once I had unpacked that I could only stay for 3 nights, not 4. I had an early morning flight on the last morning, so was not happy. (Anyway... a couple of nights later I eventually got a night in a family apartment for the last night...so 2 cleaning fees.) Not having this sorted was such a worry. The worst part was the communication...or lack of... I did not have any phone service as I only use WiFi when travelling, and this is the only time I really needed it. On learning of the double booking, my booking was cancelled - Airbnb and Alice both say by the other... I have got, in writing, contradictory explanations about what happened from both Airbnb and Alice, and this is what is the worst. If Alice had bent over backwards to help me, that would have been fine. Had I been found alternate accommodation for my whole stay fairly quickly, not necessarily in one of their apartments, that would have been fine. The owner/s could not even be bothered to come to the apartment to help find a solution, and their email communication was anything but timely throughout the whole debacle. (Oh, but when they realised that the booking having been cancelled meant that I was refunded my booking fee, they contacted me quickly to get payment.) I do have to say though, that the location was excellent, close to the trains, the bakery and restaurant recommended were also great, and although I did not see this exact apartment, the other apartments were spotlessly clean. If you do not have my double-booking experience, I would recommend these apartments.