I honestly felt like the advertisement was edging on a scam.
Here is my experience for a short stay (but my friend stayed here for a long term stay and was also scammed as they made her pay a full month rent when she only stayed 2 days of that month! What!?)
- the room smelt so bad and the windows practically let no air in or out.
- there was hair on the bathroom floor and I had half a roll of thin toilet paper when I arrived. The shower leaked into the hallway.
- The room I got was nothing like the pictures. My room was so dark I needed the lights on during the day and so bare that I felt like I was in jail. The room echoed because it was so empty.
- the advertised lost room key fee of €25 is actually €50. It is small things like this that made me so mad after seeing my room.
- some of your staff were so disgustingly rude to me. When I tried to sort out my early cancellation (because there was no way I was staying there more than 2 nights) I was abruptly told early checkout was not available. I cannot put into words how rude this staff member was to me. I was disgusted by this treatment. And being told that early check out is not available is honestly just ridiculous especially as it was not written anywhere in the policy and Airbnb allows this within their app. I took this route but be aware District Living still needs to approve the request and this was no easy task! Seriously!?
- I finally got a partial refund but it was about €150 off what I was owed. Yet another reason I feel like I was scammed.
Honestly just stay somewhere else and enjoy your time in Vienna!