An amazing apartment, but a terrible host.
Let's begin with the good part. The location of the apartment is amazing - just 3 minutes of walk to the Museumsquartier and less than 15 minutes to the center of Vienna. There is a supermarket and a lot of public transport just under the building. The apartment itself is well-equipped, including a dishwasher and a washing machine.
Sounds perfect? But then there is the host... Rude, unpleasant, and impolite. This is the first time I had such an experience with Airbnb, through which I met great people all over Europe.
It began even before I made the booking when I sent Erich a few questions about his place. His answer was, and I quote: "Read the advertisement. Book it or leave". It seemed very rude to me, but then I saw that most of the things really appeared in the description, so I made the booking - due to the location and the good price. After I landed, Erich didn't answer any of my messages but met me at the apartment. "This is the apartment, this is the WiFi", he said and left immediately. Well, OK, it was after midnight, so I can live with that, but then this happened:
The temperature in the bathroom was cold, and I had my 2.5 old son with me, so I messaged Erich in order to understand if there is anything that I can do, especially since the heater in the bathroom didn't really work, like it did in the living room. Erich ignored me. I met him the next day and asked him the same question face to face. He just looked at me and said: "No". I asked: "Are you serious? Can't you just check it for a minute?", and he said "No" once again, turned his back and walked away. 2 minutes later he wrote me this message, and I quote: "Heating is regulated at 21 degree. If you are not satisfied, you can leave the apartment. BR Erich".
If I was there by myself, I've probably said something to him, maybe even complain to Airbnb, but what can you do while traveling with a small child? Looking for a new place is not really an option, right? All I thought was: How rude and evil can you be to ignore your guest's questions and/or offer him to leave, instead of helping him? I've never seen anything like that. From Erich's reviews, I see that I'm not the first case. So...
If you're just planning to book, arrive, and leave without talking to anyone - this apartment is a great option for you. But if you're planning to be in touch with your host - stay away.