Dana was friendly & quick to respond. The place was clean, spacious, comfy, and great value for money. It's great for families & big groups. It's located in an old building right across a busy street market.If you don't mind that , you should be good. Some reviewers complained about the noise but we didn't find it noisy at all . The location can't be beat! The tram is just a few steps away & can take you straight to old town!