Shantia is very kind, welcoming, helpful, and easy to reach! He is very prompt in answering and was flexible with our check-out time. The apartment was a very cozy space, just as it states, very clean, and had a super comfortable bed! It's right next to the U4 station which basically connected us to every other part of the city, and one can easily walk to the city centre. Shantia took the time to explain the public transportation system, recommend places to visit and eat at, and made our stay at Vienna absolutely fantastic - thank you so much Shantia! Would highly recommend to anyone who's looking for a stay in Vienna. :)