We (a family of four) stayed in the apartment for 3 nights in October. We did not meet Ilana. She told us to get the keys from Ben. He has a hair salon on the ground level of the flat. He kindly left his client and showed the flat to us. He told us not to wear shoes in the flat and sorted out difficulties we experienced with internet. The location is excellent. The kitchen is reasonably equiped. I could not use the microwave, because there were only pots suitable for the stovetop. The lounge only has one couch...too small for 4 people to sit on. Overall it was a good place to explore the city from.