Charlotte is definitely a Superhost. She responded helpfully and super-quickly to an initial query we had about how the heating system worked.
The spacious apartment was lovely and warm and was a comfortable and cosy place to return to after walking around the city in the cold.
The bed is huge - bigger than kingsize so plenty of room.
The location of the apartment was perfect for us being so central (within the Innere Stadt) and a stone's throw from the airport bus stop.