Communication was easy and very responsive, the place was easy to get to and also easy to check-in, great location close to the Westbahnhof and many shops. You get around very smoothly. Room was clean and as described on the pictures. Only thing - the TV did not work for me, but I said no problem as I had my laptop with me, guess otherwise they would have fixed it... All in all recommended for a short trip to Vienna. THANKS