This was a truly fabulous stay. When we got to the apartment building, for some reason the lift was not working. The apartment was on the 6th floor and this was a serious problem for me getting my parents and our bags up to the 6th floor. I messages the flats and they responded immediately, calling the building management, coming over to help with the bags, getting us sorted, I really can't convey how much help they were. To top it off, the apartment is fabulous! Really wonderful facilities, lovely and clean, nice views, wonderful open plan feeling and great location, literally 3 minutes to the Naschmarkt! And it was even better once the lift was working again, which it was after only a couple of hours. We went out and it was working when we got back. The other residents told us it is a rare occurrence and for the rest of the stay absolutely no trouble. (And if you think this review is too good to be true, there was one problem - the kitchen had no teatowels - disaster!! - that's a joke [insert laughing emoji]) Thanks Flats Team for the truly great stay!!