We never got to meet Ingela, but she sent us very detailed instructions on how to find the apartment and how to get in. It was very easy. Any issues we had (finding a phone charger, etc.) were quickly solved by an extremely quick and responsive host. The apartment was wonderful. It's located a stone's throw from a subway station which makes traveling into central Vienna very convenient. The apartment had everything we needed.. bedding, towels, soap, shampoo, kitchen utilities, fresh fruit, and even cell phones which came in very handy for our relatives who flew in. We highly recommend Ingela's place!