We contacted Ladan late on the day we wanted to check in. She responded within a half of an hour and arranged to meet us at the apartment within a few hours which was good with both of us. The apartment is right down the block from the tram and a few blocks from the U. This is a new listing so the apartment was spotless, everything was new and in good repair. Ladan also provided us with coffee pods for the Nespresso, milk, beer and juice which was very hospitable. There were plenty of towels and shampoo and body wash in the shower. The wifi was dependable. Ladan also had extra blankets in the apartment, although we did not need them. There is also a washing machine. Another really important part for our stay was that we had a car and Ladan explained the parking process and told us how to access the Park and Ride facilities in Wien.