We never met Lisa but we did meet Mina. She was very friendly and just absolutely lovely! We were running very early and she was able to meet us and allow us into the apartment before the check in time we requested. She then gave us space to change and leave our things in the apartment so that we didn't have to lug everything around until the time we had originally set up for our check in. She gave us a great breakfast recommendation and provided us with a detailed map she had marked up with various activities to occupy some time, so that when our real check in time came, the apartment would be ready! When we arrived back at the apartment at a more appropriate hour, she had left a couple more recommendations and texted us to make sure everything was okay and we were settling in nicely. As far as the apartment goes, it was beautiful! The windows were absolutely stunning and the space was massive. She had some very interesting books and a lot of tour guides and maps! The wifi worked perfectly and the hot water seemed to be endless. The space was spotless and the bed was also very comfortable. Mina and her apartment made our short stay in Vienna perfect! We wish we could have stayed longer :) I would definitely suggest this airBNB to ANYONE traveling to Vienna!