We never met our host Johannes but we were provided with email instructions and the key was left in a lockbox. The arrival and checking went exactly as described and was very efficient. The apartment was spacious and very clean. The neighbourhood was fine and we were close to the Ubahn (10 min) and the Westbanhoff rail station. We never used the TV because it only had service for local German stations. Internet WiFi was available but it was somewhat intermittent. Since this is important to most travelers these days, we would recommend the host enhance the WiFi service. Our only other feedback is that the bed was extremely hard and firm because the mattress is very thin and directly on a platform. We would recommend a 3 or 4 inch mattress topper and it would be perfect. After just over 2 weeks we were more than ready for a more comfortable bed. However, we enjoyed our stay here and overall would highly recommend it to anyone staying in Vienna.