Christine has been most helpful and responsive in the communication with detailed instructions before and during our stay. She was away on her own trip so she arranged to have her friend waiting for us at the flat and showed us everything. And she even left gifts for all of us - champagne for the parents, kids champagne for the children, and treats for our dog! Everyone fell in love with the flat at first sight. The flat was exactly as the pictures and description, large, clean, lots of green plants, full supplies of bathroom and kitchen utilities, and full of love. We enjoyed breakfast at the flat every morning with her wonderful coffee machine, and fire every night with plentiful firewood. The area is quiet and plenty of cafes and restaurants nearby, and easy walking and tram rides to major tourist sites. We love the whole experience! Thank you!