Ingela was so flexible with our arrival times as we had a change of plans. She let us bring in our luggage and then recommended a wonderful lunch place for us to enjoy until our rooms were ready. She then met us back at the unit and went over all the information that she left us in a binder. She also had local phones for us to use in the case that we wanted to split up our group! So thoughtful! She had everything easily broken down, she arranged rides for us to the airport and she found a notar (notary public) for us to contact as we needed some last minute documents arranged for our (minor) son's return trip to the US. The unit was well maintained, not to mention very stylish. And the location was so close to the transit, it made for the simplest travel around Vienna. We felt so taken care of, Ingela was the perfect host. Her communication was the best that we have had yet from any AirBnb host. We were a family of 6, and we were extremely comfortable. And we are so grateful that we chose to stay with Ingela. And we would absolutely stay again.