Michael is EXCELLENT at communication and answered all of my questions very promptly. He also gave my husband and I very precise and clear directions to and from two different train stations (which we really appreciated). Although my husband and I were only able to stay one night in Vienna, the apartment (we stayed in the private one) was fully equipped with everything we needed, including kitchen cutlery/pans/utensils and highly accessible to downtown in just a few minutes via the mtero. There was a huge market going on the day we arrived so we were able to pick up lots of delicious organic produce/meats which was lovely! Michael sent one of his assistants to let us in, but we wish we could have met Michael personally as he seems to be a very kind and genuine person. We highly recommend his place!