Staying in Ilona’s place was a pleasure for me and my family. We used to live in Vienna so we know our way around, but we still enjoyed the info sheet and treats left for us when we checked in. Ilona was always very quick to respond to questions via AirBnB. Our flight arrived quite late in Vienna but she made arrangements for someone else to let us into the flat. She also was flexible and let us leave our luggage in the entryway of the apartment between the check-out time and when we needed to leave town for our next destination. That was really helpful for us, since we are traveling with a baby and a toddler.
A note to any parents of small children thinking about booking this place-overall it’s very kid friendly and it’s rare to find a place in this city with two stories, which is nice if one kid sleeps better than the other (which is definitely the case for us). Just some things to keep in mind are that it’s hard to make the bedroom upstairs dark in the evening/morning and the stairway down to the master bedroom/sauna area is VERY loud. So if you have noise or light sensitive kiddos, you might want to be prepared with some kind of white noise machine or app and portable blackout curtains of some sort. Just a heads up!