The apartment was great: it's immaculately clean, quiet, and has fantastic natural light. The check-in process is very convenient. We did not meet Daniella personally but spoke with her on the telephone and she was very helpful. The neighborhood is convenient to Old Town Vienna and the airport with the train. It's quiet, residential, and has a bit of a middle eastern flair. We found everyone to be extremely nice and helpful in the little shops. Some of the guide books weren't super positive about the neighborhood, but we thought it was great and it seemed very safe, even at night. The apartment was quiet, there wasn't much noise from the street even with the windows open (the weather was fantastic and warm while we were there). The apartment's shower is one of the best that we've ever had—lots of hot water and great water pressure. We were super impressed with the recycling facilities the city provides. Our only suggestion would be that the apartment could use better pillows! We loved our stay in the apartment and Vienna and would heartily recommend it!