We arrived late at night (0 degrees outside) to an OPEN window! The problems started from there as we had no heating or hot water. We slept in jackets because we were freezing and couldn’t brush our teeth or wash our faces (broken boiler). On the next day we called support and we moved out. The host felt bad and was sorry about the heater and the broken boiler but she should have warmed the place up before we arrived and she would have realised that it’s not working. I don’t think it’s normal to arrive to open windows in the middle of the winter. The pictures are not accurate, the place is not as beautiful and there’s a creepy locked door in the same apartment which freaked me out. Not happy, sorry.