We didn't get to meet Jo and Alice in person but they were always available for answering questions during our stay. Check in was easy as well as check out. The apartment was faultlessly cleaned, super cozy, spacious and full of life with all their plants. They left a thoughtful note with many tips of places to eat and we went to a couple of them and really enjoyed it. Thank you Jo and Alice for the perfect stay in Vienna! I would definitely recommend this place.