The experience with Dan was less than ideal. We arrived in Vienna exhausted after baby wrangling through a 5-hour train ride. We followed Dan's apartment instructions exactly. Found the keys, went to open the apartment and… the keys didn’t fit! At this point it started to rain with thunder and lightning. We tried for 30 minutes to get the keys to work to no avail. We attempted to call (we kept getting a fax machine), text, and email Dan. Each attempt was met with no response. After about an hour, we assumed we had either been scammed or been left the wrong keys. With the sleepy baby and luggage in tow, we were left with no alternative but to find and book a hotel for our entire stay.

Four hours later, we were contacted by Dan. After hearing we made alternate accommodations, he chastised us for “not realizing that we were given a ground floor apartment with 5th floor instructions” and if it were him, he would’ve “gone to a museum or waited at a restaurant until we heard from him”. Through no fault of our own, we were forced to seek shelter elsewhere, yet he declined to refund the full amount of our booking. Ultimately, we contacted Airbnb and they were extremely quick in providing us a full refund.

Luckily, the hotel we found was wonderful, included an amazing breakfast, and only cost us $75 more than Dan's apartment. They even called Dan's number as well and heard a fax noise. The Hotel Austria helped us forget all the upsets Dan put us through.