Great company! There's an office on the first floor that is open 10am to 5pm which was very convenient for check-in and answering any questions we had. I wish the hours were extended but grateful to have this option because the service we received felt very much like a hotel. The apartment is VERY nice! One of the better airbnbs I've stayed at. It is clean and spacious and has all the amenities. The location is ideal as it is next to public transit and some good eateries. I would definitely stay here again. Do not be intimated by the walk-up! You get used to it :)