The key of the room we were supposed to have was missing. We messaged the host about what to do, since we didn’t want to take a different key to someone else’s room. We were wandering around the city waiting for a reply. We tried calling but it wouldn’t go through. Since they didn’t reply for hours, eventually we decided to take a different room. It wasn’t a pleasant experience and it’s quite irresponsible of the host to ignore messages, especially when they know guests are checking in that day. The apartment was also very cold.