My situation checking in to Vienna was the scenario that I pray to avoid on Air Bnb. I had arrived with my mother in Vienna and we were very hot and tired from our journey. We had arranged to meet up with Florian at noon at his apartment. We arrived from our shuttle 20 minutes early and waited at the location in front of the apartment. We waited for 40 minutes and Florian had not shown so I decided to go get a SIM card so I could call him. My elderly mom was getting very hot and I wanted to get her out of the heat as quick as possible. I left the luggage and went for a SIM card. Once I got that, I contacted Florian, told him we had been waiting for at this point an hour and went back to the apartment. Upon returning, I found out that my backpack I left with my mom had been stolen. It contained all of my professional level camera gear and my Macbook Pro. It's hard to express how devastating this loss is to me. It will affect me for literally years.
I certainly do not blame Florian personally. I know he never would have wished for this. He was quite helpful in taking me around the local parks and checking trash bins to see if it had been dumped anywhere. He took me to the police station to file a report. I do appreciate all this help. Like I say, I don't blame him personally, but if he were there at the right time, I never would have been put in that position and making choices I don't normally make out of exhaustion. I've stayed through Air Bnb about 25 times and this is only the second time my host wasn't there when they said they would be, but both those time created a ton of unneeded stress when traveling through a foreign land.
I believe Florian will have learned from this situation and I don't want this to negatively impact his business. Other than this incident, he was an excellent host. His apartment is absolutely fantastic in the perfect location in Vienna. We instinctively bought the Metro passes our first day and then realized we maybe didn't need them because the location is so good and most of the sites we wanted to see were within a 15 minute walk. For these reasons, it would be hard to find a better place to stay.
I hope Florian will make the adjustments to the check-in process. I know my situation is extreme, but this will always be an extremely stressful situation for somebody arriving in a foreign country and no place to go.