Despite a minor hiccup with getting the keys to check in, all was fine the first day. However, we woke up the next morning to no electricity. No one at the business could give me an answer. I noticed that the building was under construction (not disclosed prior to booking) and was told by the workmen that the service would be off until 3 pm. I spoke to the rental office and was told that they had no way of knowing prior, as the "city just does this." I then saw that there was a notice posted on each floor's elevator and the front door. I sent a picture to the office but received no response. After the trip I asked for a refund for that 1 day and received no response. The trip was otherwise wonderful and the apartment perfectly lovely. However, after taking an overnight flight the only thing I wanted the next morning was a shower and I couldn't do that without lights or hot water (the water heater is electric). What bothered me the most was being lied to.