Communication with Anna was fantastic, very prompt and efficient. Her mother-in-law met us to give us the keys and helped us with our luggage. There was about 20 steps leading from building front door to the landing where the elevator was, which i don't think was mentioned in the apartment description, and proved problematic with the childrens stroller and my father (limited mobility with walking stick), also with moving of luggage. There wasnt a port-o-cot in the apartment, even though i had communicated that we would need one, but Anna was able to quickly and effortlessly have one brought and erected with great linens for us to use. Thank you :) The furniture and amenities were functional and clean, although there werent any curtains in either of the bedrooms, which just left an old blind, one of which was ripped, not very aesthetically pleasing but still functional none-the-less. The linens and beds were very comfortable, and clean; the floors were clean apart from under furniture..It would have been nice to have some tea-towels to wipe the dishes with, or some dishwasher tablets..I know it is not mandatory, but alot of the apartments I have stayed in in the past have provided a few fresh products upon arrival, fruit, milk etc..This apartment didnt have anything provided as such. There was no connection to use the TV upon arrival, but that was also sorted out very quickly when the cot was delivered. The location was fantastic, very close to the Underground Train station, and easy access to restaurants, supermarkets and the sights.