The flat is generally nice and well kept and in a good area. Initial communication was good but when we got into the flat, it was clear that the facilities had changed. Unfortunately this was not explained to us before we came. When it was communicated to the host that there was no bath as stated in the listing, there was an apology and an offer of cancellation. This was far too late as we were already in the flat!
Unfortunately the worst part of this was that the host (I was never entirely sure who I was speaking to) was quite dismissive and rude in their communication. No acceptance that inaccuracy of the facilities was an issue and certainly no genuine attempt to rectify with a discount. Also, no acceptance that this could have been communicated before we arrived. I would never use these hosts again.