Roman was very responsive and easy to communicate with. His place was just as lovely as the photos. Very unique. Very neat and clean. Upon arrival, the bed had adorable swans made from the towels. :-) It was like staying in a hotel! Roman was very helpful and was able to provide lots of restaurant and activity recommendations. Great location...we could see most of the city by walking 20-25 from the flat. A great first visit to Wien!