Checking in and out was very easy. The location is good, close to transit and cafes. My problems started when we got inside the room. We stayed in the room where the window leads to an alley with a garbage bin. It’s noisy all the time including during the night... I woke up a few times. The second issue was the towels, because they were hand towels. My boyfriend is a big guy and he needed 3 to get all dry, which is inconvenient - no shampoo or shower soap. And last but not least... after our first night I messaged Julia about how hot it was inside the apartment. It’s 30 degrees in Vienna, we were two people in a tiny room with a window that doesn’t fully open and I simply couldn’t sleep. I told her we had a bad night and asked about a fan and all I got was “Hi, sorry but we do not have a fan yet. Best, julia”. We pretty much paid to stay awake two nights because of the heat. Without the fan issue I wouldn’t be complaining but once I told her after the first night that was boiling hot inside the room I believe it was her responsibility find a way to make us feel comfortable.