Very nice and clean place. Location - amazing. However, I asked for a late check-out at 1pm and the cleaning lady woke me up at 11 and was demanding 15 euros. I mean, this is unacceptable 15 euros for 2 hours?? Plus, the internet wasn't working at all and I needed it for my work and also I told them that last time I stayed at their place, the shower wasn't working so I had to take a really cold shower and therefore I asked for a discount and didn't get any....Better customer service would be appreciated. Thank you.