This was the first time we booked an Airbnb. Initially, I was apprensive / wasn't sure what to expect. Before I arrived with my wife and our friend, we received a pleasant message from Robert confirming check-in process and comprehensive instructions for locating the apartment. When we arrived, at the apartment, we were greeted by Robert, who was very welcoming and friendly and gave us a tour of his lovely apartment. I can truthfully say that the photos don't do the apartment any justice. The apartment is much more impressive and beautiful in person, surpassing our expectations. It had everything we needed and more. Being across the hall, Robert was also attentive when we had questions throughout our stay and gave us useful travel tips. I strong recommend anyone who is visiting Vienna to stay here. Thanks Robert! :)