Kai communicated excellent, clear, quick and patient in his responses. He was even super helpful with rescheduling my check-in due to my delayed arrival. Although, we didn't meet personally, he made sure I have a perfect stay. His roommate, who is extremely friendly, welcomed me at check-in. The place is exactly as it's shown on the photos and described. Very clean, comfortable and well located in the city. Overall I had a great stay and would return anytime.