BED BUGS !!!!
Well, we’re to start from ?!
This was the worse experience I had in all my 30years in the hospitality industry booking hotels rooms/ Airbnbs.
I moved to Vienna for a new job and I needed a temporary place to stay until I find a permanent flat, so i don’t need to stress about that as well on top of the new role (probation + new things to learn).
When I entered the Appartment, the place looked nice, nothing suspicious there.
Everything started with 2 bites on my hand since day one, which I thought were mosquitoes, so I didn’t really pay attention to it. As the days would pass, I would have more and more bites, but since I never experienced something similar, it didn’t even pass through my mind that can be something bad, dangerous, until my new colleague looked at me and told me that this is not mosquitos bites but BED BUGS and then the company doctor advised me to go to a specialist as this indeed looks like BED BUGS (!!!!).
The rest is a nightmare!! Airbnb WON’T HELP AT ALL into finding a new place to stay, same as the host, I was terrified since I saw the awful creatures running on the bed and while sending photos to Airbnb of the bugs and my bites, videos of the bugs, they would still NOT even think to relocate me somewhere else, actually the agent who was in charge of my case had holidays every second day, like there is one 1-2 agents working in Airbnb ?!?! It was an awful sharade and tragedy !! Despite the stress with the new job, I was forced to find a last minute accommodation (and you can imagine how much expensive it can be in a city as Vienna to book last minute- literally MINUTES accommodation for 1 month, take ALL my clothes to laundry, so I don’t go to the new place with the bed bugs, move ALL my stuff to a new place and being traumatized from the whole experience until today, I still feel like bugs are walking on me- HORRIBLE, while AIRBNB would still need extra documents (!!!) that this is a bed bug (medical certificate!), such a joke !!!
If you think to book through Airbnb again- JUST DONT !! A hotel will relocate you and will assist you in the spot and you will never ever be put in a similar situation, while Airbnb is HORRIBLE!!! NO ASSISTANCE in critical moments !! Don’t do the same mistake I did !! AVOID AIRBNB !!! AVOID LONG STAYS using Airbnb !!!
And if you don’t want to wake up full of bites and on the street, AVOID the flat !!
Nevertheless I didn’t meet Vera in person, she answered all my questions before the stay, she seemed nice and very polite, as well as her friend Tom, who’s in charge of the flat. She tried to help by cleaning the Appartment, but the funny part was that I was supposed to stay there afterwards, in the chemicals and with bugs still running on the bed, as the chemicals are not killing them on the spot. I have nothing against her personally, but my experience with the listing and the flat was traumatizing and terrifying!! I will NEVER EVER AGAIN book through AIRBNB and I wouldn’t advice anyone to do so!!
Stay safe and hopefully some of you will learn from my terrible experience..