Zoe and her husband were friendly. Communication was smooth both before our arrival and onsite. When we needed some help they attended to it quickly. The apartment is just like on the pictures. It's comfortable and spacious for 2 persons and a child. Though they did not list it as child frienly we found it great with our baby daughter. They even had a diaper changing mat and a high chair for our daughter which was nice. We loved the fact that they have a bath tub and a dishwasher, oh yes. They have a good size bed with a very comfy mattress. The private garage is very convenient if you come by car.