Our stay in Vienna wasn’t great. The apartment looks very different to the photos on the website. Most of the small personal touches and decorations in the photos were not in the apartment. It was very basic and lacked essentials. One of the beds had not been made up for our arrival and the pillows were really bad. They had left a bottle of water and an open waffer biscuit on the table. There is also no mention of the 5 flights of stairs you need to climb to enter the apartment on the description of the apartment.
The worst part of our stay was that the hosts, who were effectively a call centre, thought it appropriate to send someone into the apartment while we were out to change the WiFi modem during our stay without informing us either before or after. We only noticed due to the WiFi code being changed. I was very uncomfortable knowing someone had been in the apartment without our knowledge and without us being informed and I contacted them to say this. I think this is a serious breach of trust. They did not apologise and tried to justify this instead.
Overall, I was very disappointed with this apartment considering the cost and the unrepresentative nature of the apartment compared to the pictures, as well as the unapologetic nature of the hosts when I mentioned I was unhappy with someone entering the apartment without telling us.
I would return to Vienna, but definitely would not stay in this apartment again, and I would definitely not recommend to anyone.