Communication was great prior to arriving in Vienna, Peter provided tips on getting to the apartment. On arrival, he was there to meet us, showed us around the apartment and hand out a map and lots of useful information which was fantastic. The online photos paint a good picture of the apartment. It's very light, extremely clean, has clean fresh towels and bed linen, plus good kitchen utensils The toilet is separate to the main bathroom which is handy when everyone is getting ready. The beds are very comfortable with good duvets and pillows. If I could improve one thing, it would be to have slightly better water pressure in the shower. Otherwise everything was great and was the perfect spot for myself and 2 friends to explore Vienna.