The apartment is spacious (although it has many walls/ceilings that are not straight, so mind your head). The apartment is located in the best district of Vienna, with many nice shops and restaurants around. You can walk to almost all tourist attractions. The apartment doesn't look recently renovated, as claimed. The shower, fridge, TV and extractor hood were malfunctioning. The couch had several tears. There was a little fungus in the bathroom. Other than that, the place was reasonably clean. Wifi worked perfectly. The toilet is on the opposite side of the apartment seen from the master bedroom, so prepare for a midnight walk. ;) Also, the windows in the kitchen/living room (where the toilet is located) cannot be (opened or) blinded, so bring pj's. ;) The bed in the second bedroom hardly fits in there which makes it impossible to walk around it: getting in and out of the bed is only possible via the foot of the bed but that was OK for our kids. Communication and check in/out is businesslike, easy, and adequate. We very much appreciated the fact that two fans were available as it was very hot when we were there.