Another host left us stranded with no place to sleep in Vienna, Airbnb offered us various solutions for our predicament, one of their ideas was to send me links to Airbnb superhosts in the area, I decided to give it a try and it proved to be the best choice, because on that list was Ingela's place, I contacted her explaining that it's an emergency situation (it was already 17:30 and the kids were tired and we still had no place ro sleep that night). She responded within minutes and she handled the whole situation with so much empathy and with utmost efficiency, she is truly amazing. I never really cared before this superhost thing, but after having experienced Ingela's hospitality, I'm a total convert.
She is aesy to communicate with, she can reach her anytime, she gives clear and detailed information, the apartment is spotless and equipped with everything you need to feel comfortable, not only maps and tips about restaurants and shops, but also mobile phones with Austrian prepaid cards and you can even ask for a parking ticket at a very reasonable price, you find muesli for breakfast, coffee, tea, you can use the washing machine, the dishwasher, everything is superbly organized, keeping in mind a traveller's every need. We loved the cute little chocolates with Ingela's contact details. The area is safe and clean, the public transport is very good and we had 3 wonderful days in Ingela's care, I highly recommend her and her place and I hope to return one day for a longer stay.