It was our first time in Vienna. Once we arrived, there was some confusion with the taxi driver on the precise location. I contacted Erich and introduced myself. He acknowledged who I was and screamed, "What do you want?? What do you want!!". I explained the situation quickly but all he would say is, " it's all there, figure it out!!!" I felt so helpless in a foreign country and exhausted from the long. I knew he understood me but for some reason, refused to help me. He hung up after he told me to figure it out and call when I finally get there.
The taxi driver helped me figure things out and eventually, after I got there, some strange young man let us in.
Through the whole time walking through corridors and up elevator, not a word came out of his mouth. To say it was uncomfortable is an understatement. He pointed us to the keys on the table and left.
Never have I experienced this from AirBnb in my life. I felt uncomfortable, unwelcome and frankly, not safe.
I left immediately. I phoned Erich and explained how uncomfortable all this was and he could not have cared less.
He said, "that's your choice" without a question of why on earth someone would say that. I guess he got his payment and couldn't care less if we stayed or not.
I don't know why Erich is involved with AriBnB if he is so hostile Howard's renters. I have been using AirBnb for a while and have had excellent experiences all over the world. This is an isolated incident. I want to warn anyone who wants to start their vacation on the right foot as I know he almost ruined mine.