Ingela is an absolutely incredible host and she definitely knows what she's doing. She went above and beyond even helping us print forms from a recent business trip. Prior to the trip, she sent us extremely detailed and helpful guides for the city and getting to the apartment. What you see is what you get and the apartment is extremely clean, organized and even comes with a binder of more information to make the most out of Vienna. We had the opportunity to speak with her in person and she is very lovely and clearly dedicated to her business of creating an amazing experience for her guests.