The place was very nice and clean and the location was excellent! We had some trouble with the Internet upon arrival but Lana was very helpful and came right away to try and fix it. When it was not fixable she brought something else so that we could have Internet. When we needed a cab in the morning to the airport Lana booked it for us. Unfortunately we waited 15 minutes and it didn't come when needed but we found another cab and got to the airport on time. Lana was communicating with me throughout the morning and doing everything she could on her end. She was apologetic but it all worked out. We were grateful for her quick response when needed.
Overall we enjoyed our stay and would recommend the apartment to anyone looking to explore Vienna!