Aylin was fast at communicating until she had our money and then it was either no communication or very slow. Check-in was dreadful: she deserves a minus for this, as my husband's blood pressure soared through the roof and I was worried for his wellbeing on holiday!! No apology and we missed our first activity for our holiday. Told by Aylin that we could leave our luggage in apartment (as otherwise we would not have booked there) when we arrived in central Vienna at noon. BUT she wasn't there to let us in. She later said she was too busy admiring her new car that she was sitting in outside front door of apartment block, whereas she had said she would be by the door to let us in. We wasted a lot of money and the first part of our holiday, which was therefore VERY stressful too, trying to contact her and we then missed our booked activity that started at 2pm that afternoon, as a result of this terrible start to our holiday. We didn't get hold of her and a key into the apartment to leave our luggage somewhere safe until after 13.00 hours. Many other people in the building tried to help us, but she didn't. No apology from her for her error or refund. She deserves a total score of nil due to that alone, so we are being kind giving the apartment a 2* rating.
Location is also 2 stars. I sleep very poorly (especially on dirty sheet as in apartment) if any noise, so I asked her repeatedly and told apartment very quiet. I was a bit dubious, as near a main road, but she reassured me that very quiet -due to the glazing she said. I have recorded the loud noise from the road, that woke us every morning at 7am. There was also major building work directly opposite the flat and that started with loud noises at 7.30am on weekdays. I also recorded that, as so loud. Otherwise, the location was fine for the metro and getting to places in the city, so hence 2* instead of 1*.
As doctors, we are fussy about cleanliness. The cleaning lady we met briefly and most of apartment clean. BUT stain on sheet of bed at chest level- I photographed before we used the bed. Linen looked dirty- not ironed and smelt. Bathmat was filthy- same bathmat as for previous people- maybe sheets were too.
If the apartment had been clean and quiet, it would have been good value. If the owner had communicated once she had our money, that would have helped. There were also small things that would help: A shower curtain! There was a shower over the bath, but no way to stop the water coming out of the bath and onto floor. I then had to dry floor and discovered how filthy bath mat was, that was brown. She should inform that although a double bed, only twin duvets. Nowhere to hang towels to dry properly- the towel rail didn't heat up. I have mentioned noise of cars and building works. One morning also noise from the flat next door. We would never book anywhere that didn't allow us to leave luggage until leaving city or on arrival and before check in. She made out this was a big favour. A tea towel to dry items and a hand towel in the kitchen to dry hands would be useful. A waste bin in bathroom would help. Only bin in the flat required a lot of man-handling to open and use. The previous people hadn't bothered and when we got in, we saw a cardboard box used as a bin. The curtains are white and let in a lot of light towards the bed when closed, if light outside- I should think this would be a problem in the summer.