We didn't have the chance to meet Nura & Christoph in person, but they were helpful in coordinating our arrival with another greeter and made sure to stay in communication with us. The apartment was in a very convenient location to get to public transit and we found it a good fit for our short stay in Vienna. For those of you who are taller travelers like my husband and myself, keep in mind that the bathroom is quite small -- sideways sitting required :)