As a superhost and an Airbnb guest for many many years, I can say this was the most horrible and terrifying experience ever. Terrible and irresponsible host.
My husband and I booked his place 2 months in advance. The day before our arrival I sent him a note and told him we arrive at 6am and if we could check in earlier than 4, he replied back saying that day is a public holiday and the unit won’t be available until 4pm but we could leave our luggage at 11am and come back at 4. and that’s what we did. When we left our luggage at 11am unit was a mess, we didn’t think much of it since Dejan told us the cleaning company will come. We came back at 4pm, only to see the same exact mess of unit we left at 11am. You can realize how frustrated we were, after a very long flight and waiting around for 8 hours.I immediately messaged the co-host and sent her photos of the messy and disgusting unit. This communication was through WhatsApp, according to Airbnb guidelines all communication must be done through the platform only , so I decided to message Dejan on Airbnb with the photos and told him how frustrated we were. The WhatsApp replies from the co-host was taking long but oh the call from Dejan was so fast! He called and angrily told me he understands I am already in touch with his team and that I sent photos, “do you need more than 1 person to deal with this, you had to send messages and photos through Airbnb?” he then started shouting and insulting, saying it’s not his problem we arrived early, I told him but it’s 4pm right now and the unit is not clean! He kept yelling we have leave his apartment immediately!!
Anyhow, I contacted Airbnb support immediately and explained the situation, they were very understanding and told me they can’t even reach the host and the host is violating Aribnb policies. We left at 4:30pm and Airbnb support started helping us to find a new place. It was now 6:30pm and we were still not able to find an Airbnb for the night, I was worried that we’d have no place for the night but thankfully the support told us they will cover the cost difference and that we should look for a hotel since it’s getting late. Luckily we were able to find a hotel nearby. That night and the following day Dejan and his co-host kept sending me threatening messages that he is not in Vienna but he will be soon and if we don’t leave he’ll come with the police and we’ll be in trouble!! Meanwhile we already left his place at 4:30 and trying to find a place for the night to stay!
He was the rudest, and most terrible host i have ever encountered with. Luckily we were able to find a place that night but please keep this in mind before booking this place.