Very disappointed following my stay here as a result of the lack of help when the boiler wouldn't work on both mornings and left myself and my friend with no hot water to shower in. I have sent the following email to the host twice but she has not even responded to me.

'My friend and I returned from staying in your apartment on Sunday evening afternoon after a lovely weekend in Vienna. We both thought it was a very smart and elegant city and your apartment was as well.

However, our weekend was spoiled somewhat by the fact that on the Saturday morning there was no hot water to shower in. We called Paul several times but his phone was switched off and it was some considerable time before he returned the call and visited the apartment to fix the boiler. However, by this time we had to leave the flat without a shower as we had such a busy schedule. Paul did say that there had already been a similar problem with the boiler.

The following day we had the same problem and again called Paul, but again his phone was turned off. I’m sure you can appreciate that by this point we were becoming quite annoyed as we did not want to have another day without a shower. We did manage to get the boiler going ourselves in the end but again it was very late by this point and put us severely behind schedule for the morning. I really cannot understand why Paul again had his phone off when there could have been a problem with the boiler again.

Unfortunately this experience did spoil our weekend and I think that I should be compensated financially for this. Rather than go straight to the Air BnB website I thought I would come to you firstly to give you the opportunity to make amends.

I hope that you can be understanding on this matter and I look forward to hearing from you'