Our group consisted of a married couple with 2 young-adult children and an 85+ year old mother, visiting Vienna to be with extended family and to enjoy the city with my elderly mom. Overall, this was a very good, comfortable, safe, and convenient apartment that we would highly recommend. Ingela went out of her way to help us and was fully available and responsive to us throughout our 9 day stay. Use of the 2 Vienna cell phones made a big difference to us and our local family. It was wonderful to have the option of using the Acer Lap Top and the cable TV. Kitchen is well equipped, living room very comfortable, main bedroom large and comfortable. Main bathroom has a good shower and there was sufficient hot water for us all to access in the mornings. Once we acclimated to the neighborhood we felt safe and appreciated close proximity to the U-4. We had no need of a car. We used the washing machine and discovered that everything does dry without a dryer within 24 hours, using the 2 drying racks in the apt.
Ingela really went above and beyond when we had a (fortunately minor) health scare. Her orientation manual was helpful and nicely organized. She provided maps and other tourist information pamphlets that we used.
A few drawbacks: the 3rd bedroom has no window and gets stuffy.There is a winding stair to access the apt, which was somewhat challenging to my mom. It was not clear to us from the description that there was only one shower - the second bathroom is a wc only. I had difficulty figuring out how to use the washing machine and the stove-top (not intuitive for an American). The WiFi connection was frustrating to our son and daughter - they complained it was slow and our son could not access his telephone aps for work purposes.