They cancelled my stay the day I was supposed to arrive, without warning nor letting me know. Only when I contacted them they told me that they did not have my reservation in their system. Therefore they asked me to cancel myself (obviously that entails no refund or partial refund). They also said that they had called Airbnb support 10 times and they could not reach them. I had to call myself - they replied within 2 minutes - and the support team manages to cancel my booking and get me a refund. The host never replied to the support team. Scammers and liars, thank you for ruining my holidays.