Giselle was very easy to communicate with and responded quickly to any of our queries. She woke up very early to meet us to drop off our bags before checkin time. The apt was very spacious and immaculate. Since we were traveling with two small kids - it was perfect- lots of room, ground floor, with washing machine and right next to a big park with multiple playgrounds. Public transport is very close- but it takes a while to get to many of the tourist places using public transport.