Pauline apartment is the perfect fit for a vacation with family in Vienna. We were there for 3 nights (2 adults + 2 kids ,3 &5 years old) and it suits all our needs. Kid slept in suspended beds = where all the safety for the kids is assured, and we had the couch bellow witch was conformable for us.
I really appreciated the kitchen where you had plenty of room to stay and eat, and we had all the necessary tools/equipment. For a vacation suit I was not expecting to have dish washer. :).
It is your choose if you want to interact with Pauline or not, it all depends on your needs. At some point , we needed Pauline's help and she was very responsive and offered to help us even when, as I consider it was out of her duties.
Overall it was a good experience and I highly recommend it.