This apartment was a decent location for exploring Vienna. Check in was easy and they let us drop our bags off early which was nice. Unfortunately I’d say that’s where the good points end.
There are two bathrooms but one has just a toilet and the other has a shower, tub and no toilet. We were a little surprised there weren’t two toilets with supposedly being able to host eight people. You can tell not much deep cleaning is done regularly although it was surface level clean. The shower was draining extremely slowly, to the point the shower was going to overflow. We pulled out a lump of hair the size of a rat and it drained great after that. I don’t like cleaning someone else’s drain when I’m paying them to stay there but hey, we didn’t want to flood the place. The shower head doesn’t work very well either; like it needs a deep cleaning.
The kitchen was the least equipped I have ever seen for a place that can sleep eight people. There is an oven but no pans or even pot holder for it. Very basic utensils for cooking but we managed.
But our biggest complaint was that they supplied us with only two rolls of toilet paper for six people for eight nights. When I let them know that would not be enough and we would need more they said to go buy it! After reminding them that toilet paper was listed under the amenities and we are paying for six people so it is included they promised they would bring it. After several days of back and forth and the host making excuses like the cleaning crew ran out or they couldn’t get a hold of them we finally caved and bought our own. I submitted a refund request for the cost and they denied it. I asked Airbnb Support to get involved, and they were great to deal with, but the host still didn’t pay up. They made Airbnb pay it! I have stayed in Airbnbs all over the world and this has been the worst experience with a “host”. Who makes a guest buy their own toilet paper?! Check Vienna, that’s who. I think the worst listings on Airbnb are the ones hosted by large property management companies. They try to get the most amount of money for the least amount of work.