I didn't meet Caroline, the owner, but Paul, who looks after the flat in her absence, dealt quickly with all emails and organised a car to take us to and from the airport which was very helpful.

The apartment is in a wonderful location (I was there for the opera and it was just 10 mins walk from the Staatsoper) and it was very warm and comfortable during very cold weather. The building and the area is extremely quiet and the bed was very comfortable so I slept really well. The bathroom is large and absolutely beautiful and the kitchen is fully equipped. There is an excellent supermarket nearby so everything was very convenient.

Elderly guests might not like the fact that the bed in the main bedroom completely fills the width of the room so you have to climb over it to open and close the curtains. The second bedroom is actually a mattress on the sofa in the sitting-room (one of the photos shows this). This can't easily be moved so there's nowhere to sit when watching TV apart from the bed - but we didn't go to Vienna to watch TV. Apart from that, the flat is perfect and I would very happily stay there again.