We asked Alexander to check in around seven in the evening and he confirmed, that day we wrote to him that we would arrive at eight thirty and he said that he could not bring us the key until eleven at night.
We tried to explain to him that we are only staying until two in the morning because the flight was early in the morning and we have a lot of luggage, he said that you being late is a problem so you will wait until eleven at night with the luggage outside. In fact we were not late, we wrote to him around seven o'clock, we asked him to cancel the order and he did not agree, we stayed out all night until the flight because we could not find a place that would receive me, my older sister and mother.