The room is clean, the shower is nice. The host is reachable. BUT I feel like the whole check-in process was so hurry and made me feel really uncomfortable. I arrived the place around 19:30 when my friend and the host arrived around 5 minutes earlier. The host complained to my friend about why I was so late. And she seemed to be very inpatient. PLUS, when I asked her about the most convenient way to arrive her place from airport, she only indicated Taxi ( no other transportation indicated). As a visitor who came to Vienna the first time, I thought Taxi was the only way to arrive her place. Of course it cost me over €40 due to her information! Also, keep in mind, shampoo and soap are not provided in this place!!! When we told her we didn’t bring any shampoo and soap. She helped us find the nearest store which closed in 20 minuets or so. BUT she didn’t let us go, instead, he kept talking something else, felt like she needed to finish her task fast and went back home soon and didn’t care about her customers at all!!! As a result, the time she finished her “task”, all shops were closed. We showered without any shampoo or soap the first night! When we checked out, she sent us a message half an hour before 11, saying the cleaning lady gonna arrive soon. We all knew the check out time was 11. But her message made us feel like she wanted to get us out soon!! I traveled a lot, never met a hotel or Airbnb host behaved like this. Overall my friends and I feel the whole process was super unfriendly!