If you plan on booking this airbnb and something happens to your flight i.e its delayed or there is some migrating circumstance that takes place, don’t. This host was so terrible at communicating with us as we were 100% open and honest about our situation and when we were going to upload our documentation (due to the fact we were unsure if storm Eunice was going to cancel our flight) and we were told that this is completely fine and to upload everything upon landing. Our flight was severely delayed and we did not end up getting to Vienna until 12:00 am. Upon our landing, we tried to communicate with the host so we could have the check in information and we realized that we have recieved nothing but a single call during our flight. We were panicked as we were two young girls stranded in an airport in a foreign country. The next morning after checking into a hotel as an emergency, we then reached out to the host and was told repeatedly in a condescending tone that this has never happened before (which is great and I’m happy for them that they have never had any guests with delayed flights) and that they called us three times on the days before out flight (they were unable to show any record or documentation of this) as well as many emails showing us how to check in (also no record of these emails) until they sent one today about three minutes ago. She also told us that normally guests should reach out to them to get that information and they should also check their actual booking website (checkvienna) this however is ridiculous as they are using the airbnb website and should follow your policies and procedures on communication with the guests. This service is terrible and we would like a refund for the first night as we were unable to stay theres due to complete lack of communication. This is so dangerous and I would highly recommend looking into the situation more considering trafficking is a big thing in Europe at the moment and two girls stranded in Vienna at 12:00am with no where to go is quite disgusting. This is a matter of safety.
Thank you for taking the time to read this.