Jacob was very kind and communicative and extremely flexible and accomodating with the check-in/check-out process. As a solo female traveler, this was HIGHLY appreciated. He allowed me to check in nine hours earlier than I was formally supposed to and when I needed to cancel my last night of stay due to a change in travel plans, he allowed me to do so at no extra charge, which I know meant a personal loss of revenue for him. It was extremely nice of him. Additionally, his apartment was very close to lots of shops/amenities/restaurants, etc. If you're looking for a nice place to stay in Vienna - look no further!!! Thank you again, Jacob!!!