Communication with Norbert was good before travel. However, our stay in this flat has unfortunately not been the best. At check-in, when we arrived, a couple was already in the flat that we booked for 4 persons; basically the flat was double booked. We called the manager to find out more and had to spend one hour trying to figure out a way to solve the problem properly, i.e. to get the flat that we initially booked and not the alternative proposed which included getting another flat, smaller and with bunk beds instead of double beds. Flat is otherwise okay value for money although sofa bed was unfortunately not confortable, and the shower not too clean when we were there.
Finally, quite early check out on Sunday (10am) which would have been okay without somebody actually knocking on the door 10 min before to remind us to leave. It was quite unpleasant and unflexible considering what happened at check-in...