We didn't get to meet Andreas although he had a lady named Maria meet us and show us in to the apartment. She was very helpful when we couldn't get the key to work in the door (she came right away when we called).Everything in the apartment was clean and tidy. We worked out the tram system to get to the tourist sites and it was not hard. It was a little smaller than it looked in the photos and the window looks out to a concrete wall (you can not see the sky very well) I think it was good value for money.