Due to the latest covid regulations, I was not able to travel to Austria and only 2 travellers out of 4 stayed there.
Arce asked me a first time to cancel the trip without offering any refunds.
Of course the apt doesn’t worth the amount we had to pay for this trip and the host’s communication and comprehension were inexistant.
We had to get in touch with Airbnb assistance in order to get answers from our host.
I’m still wondering why Airbnb allows host to have such a strict refund policy during this period.