Arthur has some work to do to make staying in this room better. In my case he was not around for the check-in process so he left the keys at a nearby cafe. Unfortunately, the cafe could not find the keys when I went to pick them up. Arthur did not know where they were placed either. After standing around in a cafe for 30 minutes a VERY nice worker looked very carefully and finally found the key. When I arrived inside the room Arthur's roommate was hospitable but clearly he was trying to get his work done and I felt like I was imposing on him. The room itself was fair enough. My main complaint is that the ladder into the loft flexed a considerable amount (I weigh 78kg; I would not book this room if you weigh more than that). The surfaces were a bit dirty (there was often some hair/grit on my hands after crawling into the loft). The checkout process was bad. There was no good way to leave the key, as it is needed to exit the building. I very nearly got locked in the hallway because I had left the keys in the room, and someone almost closed the front door to the building. If they had closed the door I would be unable to re-enter the apartment or leave the building.