The apartment you do not get, the totally unprofessional and untrustworthy user!
We booked this apartment in May 2022 and paid the full amount in two installments. Just the day we arrived in Vienna (less than one hour before reaching the apartment) user communicates that they did not see the booking and the apartment is not available. First because of covid then to actually find out that the apartment is rented since February (months before we booked it).
This is a level a amateurism that you rarely see. We had to quickly find another place to stay after paying over 800 euros for a week in an apartment that seemed very nice and had to replanish the budget for this unexpected event until the amount was reimbursed. And, of course, payed more since we did the booking from one day to the next.
The user didn't even seem to care too much for the damage they have done to ones trip. People like this should be banned from this platform because they decieve customers and you end up in a foreign country without a place to stay and with a lot of money paid that takes several days to be reimbursed. As airbnb policies are made in such a bad way that do NOT protect customers and they do not have serious repercusions for such horrible users, this if you ever think about renting this place, don’t!