Ingela send us a very detailed description of how to get to the apartment and how to obtain the keys. She even offered to arrange a pick-up from the airport for us!
With her guide in hand, it was easy to find the apartment, which was in great shape, and welcomed us with a chocolate as well as all the promised goodies such as two local cell phones.
The apartment was ideally located, two minutes from a tram station with a 12 minute ride downtown, and a five minute walk from Schloss Schönbrunn.
During our stay, Ingela got in touch with us a couple of times to ask how we were doing, but there was no need for any additional attention, as the apartment was in perfect condition, and everything was working well for us.
On our day of departure, we were allowed to stay until the afternoon, which was very convenient. Once I return to Vienna, I will certainly try to book another of Ingela's apartments.