Alice was very accommodating and informative. She sent an email days before my check in with all the details needed with recommendations. The accomodation was big and airy, more than enough space to accommodate 4 adults (we were a group of 3 so enjoyed an extra comfortable stay). All facilities needed when travelling were provided - we made use of the washing machine (with washing powder provided), iron + ironing board, drying rack and I found the luggage storage facility on site extra useful.
One thing to note is that to access the bathroom, one needs to go through the other bedroom space - no issues at all if travelling with family + friends. You will also need to bring along your own toiletries like soap and shampoo.
Overall it was a lovely stay and I would recommend this place to anyone looking to visit Vienna. Thank you Alice!