The apartment is amazing and the location is great. However, I had a terrible experience checking in. Prior to arriving, I was given contact numbers and I was updating them throughout my trip and when I will arrive. They sent me a pdf that had everything except for the key of the front entrance of the building which they said will always be open anyway. I arrived there at 8:30pm and the entrance door was closed. I called them on the number they gave me probably over 30 times and they didn’t answer. I dug deep into some emails and my brother and friend kept calling them until they answered (at that point I was stranded in the street for over 2 hrs as a female alone in a foreign place) and at around 11:30pm they sent someone to open that front door for me and he was so unapologetic and even sounded like I owed him something since he kept mentioning, “it’s my vacation and I’m here so” as if that makes the horrible experience better. I tried everything to contact them, email, phone, message, through Airbnb and nothing ever came so that is a very negative thing to me.