This AirBNB was a mixed bag but I want to say that OVERALL -- it was worth it. Harry's place was absolutely a great deal, it was in a super convenient location for our first visit to Vienna, and Harry accommodated an early check-in (which since we arrived by train with luggage was super helpful). However, I'd say the largest negative was a lack of communication. After leaving, I still don't know what the check in or out process actually was (we were lucky that someone was there to let us in and at the end I just had to leave the key somewhere I felt was safe). We also ran out of toilet paper mid-way. Each of these I messaged about but didn't receive prompt (or in some cases any) response. Also, we did get trapped in the elevator for 40-minutes until the company was able to come out and open it (from that point on it no longer worked and it's quite the trek up. But if I'm being honest, that last one was actually kinda funny and clearly wasn't Harry's fault (he was prompt in responding to our message for help). So despite the general lack of communication regarding the check in/out process and toilet paper, the AirBNB worked out well and we're glad we stayed there.