I booked this Airbnb 20 minutes before arriving because my previous Airbnb gave the room to another guest without informing me. I tried to contact Kiki to notify her of my arrival but she did not answer. The self check in was ok but getting there and finding the place was a bit complicated because the information wasn’t 100% clear, but this wasn’t that bad.
The bad part was that when my friend and I arrived the place was a mess. It was not cleaned after the previous guests had checked out. This was at 19:00 and my friend and would have canceled immediately if not for the fact that we had come after our other host canceled. We did not really have a choice so we decided to stay despite the fact that is wasn’t clean because we didn’t have choice. After 3 hours at around 22:00 Kiki contacted us claiming the cleaning lady had an accident and that’s why the place wasn’t clean. Even if this is true she should have unlisted the room or contacted us immediately after we booked so that we could at least now what to expect. In the end the cleaner did come and replace the sheets and stuff, but it still wasn’t completely clean.
For now I asked Kiki to refund the cleaning fee, but she hasn’t responded as of yet.