Kaylee was always immediately responsive, so (minor) issues could be solved nicely:
The bed was only half made and the dustbins smelled bad, but we agreed on a small refund of the cleaning fee (15€) so it was ok with us.
All in all, it was great value for the small money, as the apartment was generally clean and nicely decorated.
The area is in the middle of gentrification and still a bit shabby, but in Vienna, beauty is never far to reach. :)