Hanna's apartment was easy to find arriving from Westbahnhof, we walked to help us start to get our bearings but the U-bahn station is nearby if preferred. Communication with Hanna was good, and check-in and out was flexible. We did not get to meet Hanna, but her daughter met us at the apartment, and Hanna made it clear she was available to answer any queries we had during our stay. As has been mentioned by others, the apartment is bigger than it appears in the photos, the sofa is comfy, if a little low as it is a futon, but was fine for me. The bed was very comfortable, although you may need to ask for more pillows if you like them high. A previous guest commented on the blinds in the living area not being 'blackout', the blinds are as you see them in the photos, they can be seen through to some degree but the courtyard the windows face is not a public one, it is within the block of apartments, so it is only the people who live in those particular apartments of the block that appear to use it, and this seems to be mainly to access their front doors. We only saw a few people crossing it during our 4 night stay, we are quite private people but this didn't bother us at all. The kitchen has a fridge and was well equipped with crockery, cutlery and cooking equipment and there are supermarkets nearby to stock up on any food you require (Spar, Billa and Hof (Aldi)), and the Naschmarkt is only 5 or so minutes walk away. Mariahilferstrasse, which appeared to be Vienna's main 'ordinary' (and long!), rather than 'touristy', shopping high street is minutes away. This is also the road you walk along (or where the U-bahn station is if you get the metro) to get to the apartment from Westbahnhof. The transport links for the apartment are excellent, easy links to basically everywhere you may want to visit, with one of the closest U-bahn stations being only 4 stops to Schonbrunn Palace. All in all our stay in Hanna's apartment was relaxed, quiet and comfortable, and we enjoyed Vienna very much.