The host is inflexible and hostile which impacted our impression on Vienna. Big shame!
More than one month before we checked in, we tried to consult with the host to slightly modify our checkout date. The host was quite rude by ignoring my message.
The day before we arrived,the host asked me for the expected arrival time. According to the file sent by Flixbus, our arrival time in Vienna should be 14:05. I told the host we probably would be at his place around 15:30.
But Flixbus was late that day, so on the bus I sent a message to the host telling him we would be late till 16:00. No response AGAIN.
Actually we arrived at the apartment by 16:10 which made the host lose his temper. He sent me messages to express his anger and ASKED ME TO PAY 20 DOLLARS FOR THE LATENESS.
Any policy supports this ??? If you can’t make sure to arrive at the accurate time, you’d better not choose this host.
Besides, the apartment is worse than expected. Washing machine and lamps were out of order. The water heater and WiFi were unsatisfactory.
But to be frank, there’re two things we liked. One, the on-site staff Marko was friendly and helpful. Two, the location was quite good.
I’ve never written a negative comment in Airbnb. But right now I’m doing it because of the unpleasant moment the host brought to us.