Did not meet expectations. Unprofessional, inflexible service.
My family and I did not have a good experience here. If you're absolutely sure of your plans and don't have any special needs, maybe you'd have a better one. Obviously this is a budget apartment, so below we have included more details about why we found that it did not match the description and why we found it unprofessional so you can judge for yourself:
Did not match description or did not meet expectations:
The kitchen is semi-equipped at best--there were three glasses, one broken, and one coffee mug, an odd assortment of cutlery. We had to get inventive to make a salad. There was one trash bag.
It was only passably clean. The dishware was not. Underneath the bed and couch was filthy (as our 11-month old was quick to discover)
It had some oddities that could probably go unnoticed if it weren't for all the rest: The faucet sprays water at belly-button level (it has a disco light, though!). When you flush the toilet the water system makes a loud thumping sound for several minutes (again, nothing like a baby to help you notice these things)
Generally though, the place is in OK shape with clean sheets and towels, and all of the above things would probably be easily resolvable, were it not for...
The entirely unprofessional management:
There are a litany of policies and rules they send you upon booking. In this is a line about needing to request items for a baby at least 24 hours in advance (precisely the type of thing you might miss when traveling with a baby). When we wrote him about the missing cot and high chair, he cited this policy rather than bringing us a cot or a high chair for our--allow me to emphasize this point--BABY.
When we wrote him about some of the issues with the place, he went so far as to suggest that we had broken the blinds ourselves (we hadn't.) and lied about the dirty dishware (again, we hadn't.). He said we were just trying to get money out of him and that no one had ever had issues before. Nothing like blaming the victim to help you really settle into a place.
We had a flight cancellation a month prior that shortened our trip and wanted to cancel the booking to get a place closer to our family. There is a 48-hour cancellation policy (as in, you have 48 hours to change your mind) that we missed. Rather than a "yes" or "no" to our query to get a full refund, he said he could refund us contingent on someone else booking the room. I suppose he thought he was doing us a favor, but to us it seemed stingy because a) that this is a company, not an individual, with a fully booked building of apartments and b) we were still several weeks out from our scheduled stay.
In summary, the manager was bit of a ****.
We wouldn't stay here again.