Annemarie and Motti were very helpful. They live right next door so it was easy to pick up and drop off they keys. They also brought us fresh towels and stopped by mid week to make sure we had everything we needed. The apartment is new and clean with very comfortable beds. It is directly on the other side of the canal from central Vienna. It's less than 5 minutes walk to the nearest subway station, 15 minutes to St. Stephans cathedral and the main shopping street. It is also situated very close to where there is a lot of night life so if you want to go out for a later dinner or drinks, it's a 10 minute walk. We also found a nice local outdoor market about a 5 minute walk behind the apartment in the neighborhood. We walked there every morning and sat outside for coffee. It's very local and has everything you need. It was our favorite part about the neighborhood. There are also lots of delis, bakeries, grocery stores and a great antique store in the neighborhood. I highly recommend this apartment!