Caroline was one of the most gracious host! My friends had to rearrange our travel plans due to the weather and wanted to arrive at the apartment early. Caroline was nothing short of kind and was able to work with my friends and I while we rearranged plans last minute. She was very thorough when we arrived at the apartment. She even took the time to show us how the washer/dryer works. In addition, we also had some goodies waiting for us upon our arrival. The apartment is amazing; everything from the décor to the location. We couldn't have asked for better location. We didn't even need to use the tram since everything was in walking distance. Loved the shower!!! Heated floors, radio in the shower, and a perfect shower head and most importantly a clean shower. I can go on and on about this apartment but you have to be here to take it in and enjoy this place. I highly recommend this apartment if you are traveling in Vienna!