Communication before and during our stay was excellent and prompt. She sent a long, detailed email before we arrive with load of suggestions. We really appreciated that. Lela's place is very conveniently located, just a very short walk to U4 and a bit longer to Schonbrunn Palace. You can get to Karlsplatz and then the inner city in 10-12 mins. We definitely recommend Lela's place if you are visiting Vienna.