Eva was very easy to communicate with. She provided helpful information prior to arrival and welcomed us at check-in. A couple of things could use some improvement. The shower drained very slowly so; the water was up about the ankle area and we had to turn off the shower and wait for it to clear. The WiFi was on and off. We had issues with it on the first night, but after contacting Eva and resetting it, it worked. However, it did not work the next day. It wasn't too bad because we spent the majority of our day outside, sightseeing anyway, but it was a little inconvenient not being able to do some online research at night. We tried resetting it multiple times but the connection was spotty. Other than those issues, the apartment was comfortable. The location is extremely strategic, close to opera house, easy access to public transportation, supermarket and restaurants nearby. We had to leave the apartment very early in the morning due to our early flight and check-out was very easy and simple.