We were extremely disappointed with this apartment. When we checked in, it was terribly dirty: hair, seeds and tails from cherries were scattered on the floor, there were some stains and just dirt, as if someone was walking in shoes. In addition, the table, kitchen surfaces, and especially the carpet were dirty too! And when we started making the bed, we found out that the bedlinen smelled, there was hair, and dirty and greasy stains all over it (sorry for the large number of repetitions of the word "dirty" :). The bed linen also smelled of something, and it was obvious that no one had washed it before our arrival (Of course, I tried to return the money through airbnb, but no one answered us on their support line, and we only thought of e-mailing after 72 hours.) The next morning (we checked in late in the evening) we wrote to Peter and told that the apartment was not cleaned, and he replied that he had contacted the cleaning service, was waiting for an answer and could not help us anymore. The only thing, he said that there was new bedding under the sofa, but the sheet was not there, and for the next 7 days we slept on new duvet covers instead of a sheet :)
As a result, I cleaned the apartment myself. The vacuum cleaner, which was also in the apartment didn’t work, and I washed everything with my hands. Then Peter wrote me: "As cleaning company states, they did a thorough cleaning and desinfection of the apartment, resuply of utilities and general check-up, according to their protocol, the place was prepaired tidy for you." Didn't I see with my own eyes that we moved into a dirty and unclean apartment? Didn't I clean it with my own hands? I am amazed at the lies of the cleaning and the fact that the owner did not even want to understand the situation (for example, come and see everything himself). He also added in the message: "Please note if there is a mess in the apartment after you leave, we might have to order aditional cleaning services, which will be deducted afterwards." I regard this as a threat and rudeness, because we were not going to leave the apartment dirty.
If you are not as lucky in this apartment as we are, then no one will care. What for? They have a lot of reservations ahead, which means they can afford to treat guests badly if something goes wrong. If you do not want to take risks, live in dirty apartment and stay in a bad mood, I sincerely advise you not to stay there.