After I initiated contact, Isabella was extremely helpful, offering exacting directions to her place. She wasn't there and had changed our check-in time, so we wound up sitting in the hallway while the flat was cleaned. No worries. She left wine and coffee for us which was great. The flat itself is updated and airy. Additionally, she left a deck of cards which proved extremely useful considering the following. However, the "free wifi" as advertised is absolutely useless. With 25k/s, we couldn't load google to do research about the city. We wound up going to McDonalds around the corner at 10pm just to make a plan for the following day. The TV is just a screen with an HDMI cord and an iPhone adaptor, no channels. So if you intend to relax in the evenings, download your shows/movies in advance and make sure to bring an iphone or computer. The shower likes to rapidly fluctuate between hot and very cold for about 10-15 minutes after you flush the toilet, so time your ablutions appropriately. Finally, though it is listed as "no pets," the instant my head hit one of the pillows, my allergies went haywire. While I could have an unknown pillow allergy (doubtful), just know that it could be an issue. (I changed pillows and it seemed to settle down a bit.) While I wouldn't stay here again, I wouldn't hesitate to look into any other properties Isabella hosts.