*AVOID AT ALL COSTS*
Owner threatened to cancel reservation late on a cold night unless I responded to an AirBnB message within an hour. Thank goodness I had cell reception...she insisted this was due to a policy of providing a picture of ID due to Austrian law which the check-in person said was NOT law and was not necessary when I checked in...this was also not in the written check-in policy. The owner lied many other things and tried to blame this on the fact I fractured my arm a few days ago and was upset. I was professional with these people and it’s true, it wouldn’t be ideal circumstances to sleep on the streets of Vienna.
Owner previously didn’t respond or read messages, was not compromising on dates despite aforementioned severe circumstances. Check-in person very passive-aggressive and rude. Amazing how consistently horrible. They try to bribe you to give them 5 star reviews (it relates to the WiFi password...) repeatedly which is why the ratings are so inflated.
It is NOT worth your personal safety to risk staying here.