Kitty was a great host, a slight hiccup at check in with giving us the wrong key code so we had wait a bit and figured out the code. Over all the stay was nice, she had coffee supplied but needed to bring our own dish soap and linen soap for the clothes washer. Some light bulbs were blown out and lights didnt work, the heated floors were amazing but if you leave the window open it will dry out the entire apartment. The shower leaks like crazy inside the wall and outside onto the floor, not that annoying but its just another thing to deal with. Over all stay was great, highly recommended and everything you would need to enjoy your stay in Vienna.