We were very pleased with our experience! Liz was waiting for us outside the apartment upon our arrival. She showed us around the apartment, explained how things worked, gave us a map pointing out important locations....She made sure we had her contact information and made herself available for any questions or help. The apartment was sparkling clean and neat-exactly as pictured. They provided thoughtful details which made us feel welcomed. The sleep sofa was open, ready for our family of 4. The cabinets and refrigerator were stocked with snacks and drinks (for purchase). There were many nice amenities: an espresso machine, books on Vienna, tourist brochures and personal recommendations. All necessities were provided. The apartment is conveniently located in a safe neighborhood near the Underground, several restaurants and 2 grocery stores. It is within walking distance of many tourist attractions. It was nice to have an elevator to help with luggage. Even before we arrived, Liz and Jules were responsive and helpful. We would stay here again and would recommend this charming downtown apartment to our family and friends traveling to Vienna. Thank you Liz and Jules!