I don’t usually give poor reviews but it’s important to note that when I arrived to check-in at Jack’s apartment there was no heat or hot water in very cold weather. In all fairness, he did notify me the day before check-in of a water/drain issue and that it was being addressed that day but was not transparent about the heating issue. In my opinion, it would have made sense and been more considerate of my travel needs for Jack to have cancelled the booking due to maintenance issues on his end so I could arrange other accommodations - which I ended up having to do after I arrived to his place. A clogged drain was something I was happy to be flexible about but the heat not working was unacceptable. In the end, he didn’t want to cancel the booking in order to not get penalized and instead fully refunded me for the two nights in cash but didn’t spare me the inconvenience. I’m sorry to have had this experience but hope in the future guests will be considered a little more carefully.