I booked Kiki's place because of her "superhost" status. I was travelling for work and was looking for a place that would go as smoothly as possible. Unfortunately, the start of my stay didn't work out that way. Prior to my arrival, Kiki had sent me detailed instructions on how to get into the building and the apartment;however, when I arrived the key for my apartment was missing. I immediately called Kiki who said I didn't have a confirmed booking although I had the confirmation in front of me on my phone while we were speaking. After repeatedly insisting that I didn't have a booking, she realized she had made a mistake in the instructions she had sent me and indicated the wrong apartment number. This was of course a small mistake, so no big deal. I went to the correct apartment (carrying my luggage up several floors) only to the find that the room hadn't been cleaned since the last guest checked out. The bedding and towels were used and there was a strange smell in the apartment. Once again, I called Kiki (each time I called her I had to leave the actual building because there's no cellphone service inside) and she said I could have one night's fee back and that she would clean the apartment immediately. At this point I was running late for a meeting and had to leave. While I was out Kiki called me again and said that I should actually move to a different aparmtent in the same building and that I wouldn't get one night's fee back. After my meeting, I therefore had to change apartments again and carry my luggage up and down some more flights of stairs. Finally, I thought everything was settled when I arrived at the new apartment and everything looked good. I went to take a shower and the shower stopper was stuck in place and the water wasn't draining. I sent Kiki a message informing her and she advised me to take a knife and try to pop it open (I hesitantly tried this because I didn't want to damage anything). It didn't work and so Kiki said the cleaning lady would take care of it. The next morning, while I was at work I received a message from Kiki that my original apartment was now clean and I could move back there. At this point I was fed up and asked to just stay in the apartment I had already settled in, Kiki agreed to let me stay there after getting back to me later. I have to say that the apartment and location were very good, but my experience within the first 24 hours were really unpleasant and unprofessional.