Milena was responsive and she even allowed us to check-in early.
Amenities are peculiar as there are three types of tea, but no shower gel for example...
The biggest issue is the fact that the mattress was changed with two individual ones which together are larger than the bed. They kept moving and falling off the bed, creating a large gap in the middle. At the same time (although it is visible in the pictures) the bed has no headrest. It is quite unpleasant when, in the middle of the night, you touch with your head the very cold tiles.
We are thankful that we only had 4 days and we even left for another place the last night because of the horrible sleep.
When I told all this to Milena, her response was "Sorry to hear that. Leave the keys inside when you leave".