We didn't meet Osnat in person, as everything was done digitally, but she quickly responded to any questions that came up, including the option to check in a bit earlier. The place was very warm when we arrived, which was great, because it was freezing cold outside. Everything was very clean, including the bathroom and the cozy, comfortable bed. The apartment is about 5 minutes on foot to the next metro station and while it's not exactly located centrally, it sure is quiet at night. We'd definitely come back again.