My friend and I stayed for two nights here last week and there were a few things we weren’t happy about, such as the lack of communication from the host, cleanliness issues and the fact the beds were not as described but were actually quite uncomfortable (in one room the mattress is too big for the frame so hangs over it making the mattress slanted!) however, all this paled into insignificance with what happened after the first night there: my friend sleeping in the room closest to the kitchen got bitten from head to toe by bed bugs! There were bites on her face, her neck, her stomach, her back, her legs and her feet. She had a really bad allergic reaction to them so it ruined the rest of her trip as she was itchy and sore. Some of her bites blistered. We took numerous photos of the bites. We also took photos of bed bug shells which we found in the apartment. We contacted Airbnb as soon as we realised what had happened and asked them if it would be possible to stay in another apartment for the second night. They told us to send the photos to the bites, which we did, but they did not get back to us about rehoming us so we were forced to spend another night there, this time with my friend having to sleep on the sofa in the kitchen area. We left a note on the table to alert the host to the fact that there were bed bugs in the apartment, as we were worried that someone else would stay there and also get bitten. We left a bed bug shell that we found on the note. As we checked out, we bumped into the lady who had been at the apartment when we first checked in. She didn’t speak English, but my friend pointed to her bites and to the bed bug on the table. She acted quite confused but it was pretty obvious what we were trying to say. I think she used her lack of English as an excuse not to have to deal with it and after we politely showed her the bites and the note, we quickly exited the apartment. We thought that things couldn’t get much worse than this, but what happened next was shocking: Airbnb cancelled the apartment we were heading to the next day about an hour before we were due to check in, just sending us a message to say it had been cancelled. We called them and they explained it’s their policy to do so if bedbugs are discovered, so we ended up being completely stranded. They said we could stay in a hotel, but only gave us two hotel options, both of which had poor reviews and did not look safe. Furthermore, Airbnb told us that it is their policy that no one else can stay in an apartment that has evidence of bed bug infestation for three...