Ingela was great. She sat down with us once we arrived and explained everything to us with respect to parking, public transportation and everything else. She answered questions we had, including things like where we could find good vegetarian food and good ice cream (we tried her recommendations and they were great). She also recommended places for us to go in the time that we had. The Austrian phones provided were SUPER useful. My wife and I were able to split up and then coordinate meeting up again. The location wasn't at the city center, it's more of a local neighborhood, but public transportation was right there and it was easy and we used it a lot and enjoyed it (and this is with 3 children-- ages 3, 8, 11). There is a great grocery store across the street + a great bakery that we got breakfast at the two days that we were there + a decent coffee shop. We were able to do a lot in our short time there. Ingela was a model of hospitality. Oh and the beds and bedding were SUPER comfortable. We got really good sleep.