Ulrike was very welcoming and definitely made me feel right at home. The room was nice and quiet and had wifi as well as plenty of books and magazines in case you want to brush up on your German ;) She also provided helpful maps and information about the neighborhood. The Ottakring/Hernals district is quieter than the city center but there are restaurants, a big Spar grocery store with a cafe, and tram and bus access close by. I would absolutely recommend this accommodation for your stay in Vienna.