We weren't able to get in the city until around midnight. Ray waited for us at the apartment just so he could give us the keys and valuable information about the apartment. The fact that he went above and beyond for us made the entire experience that much better and smoother. He responded quickly to all of my questions, he provided so much information, the location was great, and the apartment was spacious and super clean. I'd definitely stay here the next time I'm in Vienna.