We had to wait 2-3 hours in the snow until we can get the keys, all the nearby restaurants were closed till the evening. There is no reception or place to get your keys, you will get a message when they are at the house and you need to be there at that time, or you need to wait unpredicible time nearby. (I've got my message that they will be at the flat in 20 minutes at 14:24, then they called me and told me they are there around 14:40, I replied at 14:52 that we are there in a minute, and they have been already left, as they "were already waiting ther _more_ than 30 minutes" finally we got the keys 2-3 hours later, but the man who gave it to us wasn't too nice. The flat was great, sunny, clean and warm, but the equipments could be better for this price. For exanple we (4 people) got half a toilette paper for 2 nights and we couldn't find more.