Eva was wonderfully responsive, pleasant and accommodating. We arrived from the airport quite late and were not able to get to the apartment until 11PM. She stayed up and waited for our arrival to orient us to the flat. For travelers without a European SIM card, Eva has a portable wi-fi device that you can take with you. Eva also provided excellent restaurant tips. The flat is exactly as pictured, and I would give the location 6 stars if I could. It was so centrally located for all our needs that we didn't even use public transportation and walked everywhere! Excellent hosts and well-equipped flat in an exceptional location!