THE GOOD: The location of the flat is in the heart of Vienna's Innere Stadt, and the physical attributes of the apartment are very nice. Very clean, modern and somewhat sophisticated in decor. We appreciated the host's very quick response to any questions we had. THE NEUTRAL: Team Richard, the host, seems to be a company that owns 55 other properties around the world and we had several different people respond to our questions. Not saying this is a bad thing, but don't think "Richard" is someone you're going to meet and have a friendly chat. We messaged the "host" for recommendations for a few restaurants where locals frequent (i.e. not typical tourist hotspots) and were sent a literal Google Maps cut-and-paste of several restaurants within a few blocks of the apartment. Several of which seemed to be definite tourist traps. THE BAD: The pre-arrival check-in email made no mention of where specifically the apartment was located other than the address, so I will describe here. It's confusing unless you are there, but Habsburgergasse 14 is the address for an entire complex that is secured by outer doors at 8 pm. (The doors reminded us of the town the hobbits go to meet Stider/Aragorn in The Fellowship of the Ring.) Once you pass through the outer gates, there is a screen mesh-like gate on your left that is always locked. The pre-arrival email explains how to access the gate for the first time. The flat is located on the 3rd floor. Not knowing this was super annoying as we literally went floor to floor in search of it. In addition, once you enter the apartment, there is a key that provides access to both the outer gates (after 8 pm) and the screen mesh inner gate, but the host didn't leave instructions for this and we didn't take the key with us and we got locked out at night. Super not cool. In addition, there was absolutely no house manual, so we had no idea how to operate TV, washing machine, trash protocols, how to check out, or anything. We figured it out, but annoying. Also, host did not provide any soap so bring your own. And finally, it was very hot in Vienna, and the flat does not have AC and there are no fans. We opened the windows, but the street noise from trucks and late-night singing (yes multiple singing) drunkards made sleeping a challenge. Bottom line: Great location and great apartment, needing a few changes by the host to be an exceptional place to stay while visiting Vienna.