The place was great; it was beautiful, comfortable and well located. I had only one concern right at the beginning, when I expressed a reluctance to supply my passport details (before I had checked in). I asked if that was a problem and I got no response. I chased at the airport before departure to make sure everything was okay regardless of the passport issue and got no response. I send numerous texts via AirBnB (about 5 I think) and I chased when we landed and I got no response. I had started to believe that I would be denied access and needed to think about finding a regular hotel. But, when we turned up the greeter was there to show us in and all was well, but for a few hours I was increasingly concerned. I didn't chase it up when we arrived because I just want a quiet life, but it did make the start of the holiday quite stressful. After that Alex was very responsive, like when I needed to know how to turn up the heating, so I don't know what happened at the begining.