The apartment itself is quite beautiful, in a nice location. It was stocked with the absolute bare minimum — for two of us there were exactly two forks, two spoons, two knives, two cups, etc.. The kitchen was missing things necessary to cook and have food at the apartment, no bottle or wine opener.
The sink in the bathroom and the shower did not drain. It was impossible to take a shower without standing in dirty soapy water that was overflowing.
The blinds did not block the light, so it was impossible to sleep. On top of this, the pillows were the worst I’ve ever slept on. My partner and I both are still experiencing neck pain from how poor the bedding was. There was also only a heavy duvet provided and no sheets or other blankets, far too hot. I messaged the hosts requesting any more pillows or blankets, and they were not able to accommodate.
Three days into the stay, they messaged me asking for PII. This was not disclosed upfront in the listing, and made me very uncomfortable. They continued to push this and sent many links to websites that did not provide any support for their case.
They manage 40 properties and claim that they do not know how to anticipate guest needs.