Dear Next Guests and Airbnb, This was the first time that I used Airbnb. I am an acknowledged artist in Hungary and also a mother of 2 children. Pretty calm, and someone who avoids conflicts. I planned to stay in Vienna for 2 nights to celebrate my daughter’s 10th birthday with her best friend who lives in the city. I found Harald’s apartment, on the pictures it looked perfect for a family stay, the price was fine too, and mostly I liked it because it was so close to our friends’ apartment. I reserved the apartment, and Harald was very helpful previous to our arrival. For example I asked him to take care of cleaning because my kids have dust allergy. He was very kind and assured me about this. I let Harald know that we will arrive to the apartment around 1 pm on March 29th. When we arrived we had some trouble with getting in to the apartment, because Harald gave us not exactly the right information about which safe deposit to choose with the key inside and which floor the apartment takes place. I asked for his help in e-mail and after some misunderstanding of which key and where I asked him to come and help us (20 minutes after we arrived and my whole family was sitting on the cold steps of the house). His reaction was that he is working and the earliest he could come would be at 5 pm. This was really not nice to say as he did not want to deal with us. Then came an e-mail finally (I could not reach him even once over his phone number) in which he cleared the details on which floor, which key… We were happy to get into the apartment finally. But we realized right away that there was someone else’s coat hanging there and a pair of boots as well! It was weird, but we thought maybe the cleaner left them here by chance. Then we entered the main room and cigarette smell was all over, specially in the other room which is the kitchen at the same time. The only place where I did not smell smoke was the bathroom. We opened the windows but it did not help too much. My children said: please tell us that we will not have to spend the night here! I felt pretty confused as it was my daughter’s birthday and we were preparing for a big surprise day full of programs in Vienna. I e-mailed Harald, and let him know the situation. He said that smoking is prohibited in the apartment, but he is not able to put us in another apartment of his. He promised that he will come over and solve the problem. So we left our stuff in the apartment and went to celebrate. I tried to find another place to stay for the night, but it is pretty hard to find hotel room for a family on the same...