Ingela is very articulate and her instructions on how to reach her apartment was spot on - it was quite easy. The location is superb and the apartment is very clean and homely. Her recommendations on restaurants were very good. We were not able to meet Ingela and yet we had everything we need organised for us; that is what we called a 5 star service. Highly recommended and if we return to Vienna - we certainly would stay at Ingela's place.