Ingela had advised us that she wouldn't be there when we arrived, but made arrangements for us to be met by her friend. The apartment was great for us, not far from the sights we wanted to see and easily connected to anywhere by public transit. The flat was up a few steps, but I would consider it a ground floor apartment (and I'm an old lady, so that's important for me). Everything worked perfectly. Ingela had left us a bowl of delicious apples, which were a wonderful surprise for us.