Everything was perfect. The appartment was just as you can see in the pictures and the beds were super comfy. We didnt have the chance to meet Hans but he was always available on the phone. The location was amazing, just a walk from the main attractions. The only thing, was that when we arrive there was a woman waiting for us who didn't speak or understand english so it was a bit wierd to ask her questions about the appartment or the check out. But we had an amazing time in Viena and in this flat, we would come back! thank you so much!