Very clean place. Gabriele met us on our arrival and helped us figure out how to unload our car (there was road construction in front of the apartment so we couldn't pull our car up in front). Communication is good. When we had a problem with wifi they responded quickly with some ideas. (Wifi worked in the larger of the two bedrooms but we had trouble elsewhere) We enjoyed the walk into the center of Vienna each day. The Augarten is a lovely gathering place and we liked walking through it on our way into the city. There's abundant information on how to get around and what to see. The place is very quiet. Lots of towels, good shower. We'd recommend this to people.