The best thing about this apartment was the location and the heating - both were excellent. The hosts had great communication with us and let us leave our luggage in the apartment before our time for check-in when it wasn't even cleaned from the previous guests - it was a nice gesture and we were grateful but when we arrived for check-in later in the day - the apartment was left unlocked with our luggage inside.. that was a bummer. Other than that we were a bit disappointed that the apartment lacked some essential amenities that were listed in the description. No toilet paper, no soap, shampoo etc. The toilet seat was broken also. Anyways, we made it work and were left with nice memories from Vienna!