The overall experience of my stay was disappointing, it started with troubles with the air conditioning (it was impossible to turn in it off and I had to contact the customer service to shut down manually).
In addition your customer service needs a lot of improvement, a few days before my arrival I asked to extend my stay one more night and you said it was okay and approved, but today you made check out of the room in the most unpleasant way( I got locked out of my room because you deactivated the code with my luggage inside, and had to move to other smaller room and got charged for your own mistakes) your customers shouldn’t suffer the price of the staff mistakes, at least you could offer a compensation ( a10% discount isn’t the right way).
I’m sure I’ll never stay at your hotels again and never will recommend it.