Good:
- Great location. Lots to do in the area that is walking distance. Many restaurants nearby. Grocery store just down the street.
- Clean.
- Prompt responses.
- On time meeting to be let into the apartment by a woman on their team
- Welcome booklet on the table with suggestions on how to see Vienna in just a few days. Very thoughtful and nice.
- Beds were comfortable. Everything was very clean.
A few points:
- There’s only one key. So your group has to be able to coordinate coming and going.
- There was one morning, we were sleeping and a few men barged into the locked apartment waking us up and scaring us. They were dressed in dirty jumpsuits and wreaked of smoke. We were not dressed and the men spoke very little English. An embarrassing and frightening encounter given it was unexpected and we were in a foreign country. Luckily they left without issue. I contacted the host immediately and he got back to me quickly that there was a miscommunication with their deco team who came in on the wrong day.
- We had to leave two days early because of the travel ban imposed by Trump on Europe for COVID19. I contacted the host about a possible refund on the two nights we were not there. He told me to contact Airbnb to see if it qualified. Airbnb still has not gotten back to me, so I have to put this in my review as my time to write a review will expire. If it was a hotel, I would not have been charged for the two extra nights.