I am in the process of reporting this host to Airbnb.
Awful services and overall management of the situation. When we have arrived at the apartment this was not cleaned up after the guests that stayed there before us. Right from the entrance the place was smelly, the bedroom was not clean, dirty sheets on the bed, dirty towels on the floor in the bathroom, the couch was sticky - everything was just awful!
I have tried to call Alex several times using the phone number displayed in Airbnb, without any luck. Finally managed to get a hold of him via WhatsApp.
When discussing he was totally unimpressed by the state of the apartment and not for one second did he apologize for the huge inconvenience! Especially given the COVID-19 situation he was not at all impressed by the fact that he put us in this situation and had a very arrogant attitude.
He then indeed discussed with a cleaning lady to come and clean the apartment. He actually gave me her number in order to establish the details with her …
Of course then we have started to look for another accommodation and were lucky to find one for that evening.
The best part of this was that when I have canceled the booking I only received 20% of the money back!! So I have payed 80% of the total sum for spending 2 hours in the filthy apartment!! I even had to pay the cleaning fee if you can imagine.
I told Alex about this refund situation, but in all his arrogance not for a second proposed to give my money back.
Worst accommodation that I have experienced in my life! Not only Alex should not be a top host, but should not be a host at all!
Before booking the accommodation I went through the reviews and noticed that Alex is very aggressive when receiving bad feedback, but never imagined that the bad feedback is 100% deserved.
It’s fine Alex if you will hide this review, because I am anyhow in the process of reporting you.