Hannes was very nice!! He helped us in everything he could. We arrived early and he managed to speak to the other guests for us to leave our bags and return later on. The apartment is very nice and cozy. The location is amazing, close to everything. We had everything we needed and we were very happy with everything during our stay. We could also leave our bags until we had our flight. We would totally recommend this place to stay in Vienna. Pretty sure in summer it is much more beautiful because it has a small area to sit and enjoy outside the apartment.