Heidi's son gave us a friendly welcome to the apartment and provided instructions on how everything worked and Heidi followed up later to make sure we had settled in successfully. The apartment was comfortable and sparkling clean and included all we needed for our stay. It is conveniently located to many of the main sights and to public transportation but we walked almost everywhere. Heidi's place was a relaxing place to retire after a long day and an easy place to prepare some breakfast and nespresso before starting out for the day. Heidi supplied a lot of written brochures about the area and events like walking tours, concerts, etc. (Note: I highly recommend using the Tourist Info Center by Albertinaplatz to get tickets to local concerts but book tickets online to the State Opera far in advance of your visit. ) Heidi was very responsive to inquiries. A great place to stay in this beautiful city.