Four of us rented Anna's place for three nights in Vienna. The self check-in process was clear. The apartment is large (a comfortable size for a group of four) and it is centrally located so we could easily visit museums and other sights. We did have a problem, however, with the cleanliness. The kitchen was dirty; we had to wash the table, glasses, and silverware before they were usable. We were given old bath towels that were ripped and stained by bleach. The bathroom light was faulty and the shower door was broken. We contacted Anna with photos as proof, but did not get a satisfactory response. She told us she has lived with these issues "for years" and said we should not use Airbnb if we expect it to be like a hotel. We just don't understand why Anna has not reinvested in repairs or basic, inexpensive linens and towels for her guests. We understand it is her home, but we have stayed in many homes and private rooms over the years and have never seen this before. The apartment has a lot of potential, but in our opinion it is not yet ready to be an Airbnb.