NUESTRA PRIMERA MALA EXPERIENCIA EN COMUNICACIÒN . NO VOLVERIAMOS .
POSITIVO: la limpieza, muy limpio . La ubicación : Si bien está fuera de la ciudad tiene buenos medios de transporte y lugares para comprar comida
NEGATIVO: la falta de comunicación y credibilidad con el huésped.
Le dijimos que llegábamos 3 horas antes a Viena y nos dijo que no podíamos entrar al apartamento porque debía limpiarse
Justo cuando llegamos (porque había un guardamaletas del edificio para dejar las maletas en un lugar común ) vimos que la señora de la limpieza había terminado con nuestro apartamento (la vimos cerrar la puerta y antes
de entrar le preguntamos si estaba limpio para nosotros, y nos respondió que recién había terminado
y le escribí lo que sucedió para que supiera (si no, no le hubiera escrito, y ni se habría enterado que ingresamos antes ) y en lugar de encontrar a alguien que entendiera.... encontramos una respuesta..... “no es lo que acordamos” deben irse “a lo que le dije que nos íbamos, que se quedara tranquilo, que nos íbamos .. pero que las valijas para mayor seguridad la dejábamos dentro del departamento )
Una actitud poco amable , que no nos gustó.
hasta le dije" gracias por entender" . No escribió más .
Ni siquiera respondió cuando le dijimos que salimos del apartamento del check out /
Una experiencia no grata .
Otro tema negativo: Hacía mucho calor, hubiera estado bien tener un ventilador, aunque sea pequeño, para poder descansar mejor y habernos dejado algún mapa o guías de la ciudad / Una experiencia desagradable para un viaje tan bonito.
OUR FIRST BAD EXPERIENCE IN COMMUNICATION. WE WILL NOT GO BACK.
POSITIVE: cleanliness, very clean. The location: Although it is outside the city, it has good means of transport and places to buy food.
NEGATIVE: the lack of communication and credibility with the guest.
We told him that we were arriving 3 hours early in Vienna and he told us that we could not enter the apartment because he had to clean himself
Just when we arrived (because there was a building lock to leave our bags in a common place) we saw that the cleaning lady had finished with our apartment (we saw her close the door and before
Upon entering we asked him if he was clean for us, and he replied that he had just finished
and I wrote to him what happened so he would know (otherwise I wouldn't have written to him, and he wouldn't even have known we got in earlier) and instead of finding someone who understood... we found an answer..... “no It is what we agreed” they must go “to which I told him that we were leaving, that he should stay calm, that we were leaving... but that we would leave the bags inside the apartment for greater security)
An unfriendly attitude, which we did not like.
I even told him "thank you for understanding". He wrote no more.
He didn't even respond when we told him that we left the apartment from the check out /
An unpleasant experience.
Another negative issue: It was very hot, it would have been nice to have a fan, albeit a small one, to be able to rest better and to have left us some map or city guides / An unpleasant experience for such a beautiful trip.