We booked this apartment for 3 nights (from 13th March till 16th March), but due to COVID-19 had to cancel our booking. Tried to agree with Host about full refund, but no luck, nevertheless the fact, that Host representative Nina twice wrote, that we can contact Airbnb for full refund. And when support from Airbnb twice called, the Host answer was no.
I am 64 years old travelling with my daughter and granddaughter (9 months old), respectively to info we have from WHO I am in risk group for this virus, but unfortunately human factor is not a point here.
Moreover, Airbnb posted in their policy, where announced the following - On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic.
So, it's not our fault, Host could't give us proper service due to the fact of rapidly spreading COVID-19 in his country and it was risky to go to Vienna.
According to info mentioned above, I do not recommend this Host.