The check-in was horrible! We stood outside without any assistance in the cold for almost 30 mins with our children. Even though we notified the host of our pending arrival and time.
The online forms they require did not function correctly and I was insulted as if this was my fault. They continued to demand I send a picture of my children’s and I passport via text.
The pictures are not recent, the furniture was not well kept. The building had no interior lights, or stair railing.