We were left without clean towels for the first two nights. All the towels in the apartment, also in the storage room, smelled very unclean. They were probably not washed and dried thoroughly and the bacteria in the towels started to smell. They couldn't be used.
We asked our host to deliver us clean towels. He arranged a meeting with us on the second evening of our stay and then showed up without the towels. He told that the person who cleaned the apartment had offered to bring us clean towels, but he had told them not to. Why?!
He also claimed that he didn't smell anything in the towels and tried to shift the blame onto us, saying, "if you have very delicate skin, you have to tell me beforehand". The problem was not anyone's skin, but that the towels smelled absolutely horrible.
This was a) not helpful and b) very strange and rude service.
Because we did not get the clean towels we asked, we ended up washing the unclean towels in the washing machine. They came out clean and not smelly, but the washing program took 3h and 35 minutes and we had to stay up until late washing them instead of going to sleep early.