The worst Airbnb experience I have ever had. When arriving in the apartment we realized there was no heating and no hot water. By that time Mario was ignoring a message we sent the day before so we tried calling. To no avail. After we involved Airbnb and after a full day has passed Mario said that someone will come to repair it. We were the ones that had to wait for the plumber. We got heating but no hot water. After two nights without hot water we tried to again reach Mario who would eventually tell us that we had to be in the apartment after half an hour cause someone would come. Instead of walking around Vienna we waited in the apartment. No one came until late evening when we got hot water but the heating was again turned off. So during our three night stay we did not have a single night with both heating and hot water. We did not get a single “sorry” or word of compassion from Mario. He didn’t even have the decency to manage the issue by himself but expected us to sit around the apartment and wouldn’t let us know when the plumber had 3h of delay (despite two messages from us as we were waiting)… we never had such a disrespectful host. We do not recommend this place because if you have any issue you cannot really count much on Mario. At the end: Mario sent a message asking for a five star review….