Ingela welcomed us into her lovely apt which was in a great location -walking distance to museums, opera house, shopping and great restaurants. The apartment was spacious and very comfortable for our family of 4. She even went out of her way to purchase a US adapter for our computers and phones. She also arranged transportation from the airport for us. She had a listing of restaurants to visit, things to do and the apartment was stocked with soaps, shampoos, etc. We even made use of the washing machine. Would HIGHLY recommend this apartment to anyone visiting Vienna!!!