The Check-In was good, but that was about it. The Apartment was dirty, there was dust and dead insects in almost every corner. Just after arrival one of our group sat down in a chair and immediately fell to the ground as it only had three legs. After Check-Out i got a request for money for that exact chair which had been broken upon arrival. At times there was only cold water to shower with. The freezer shelf was shattered. We were provided with no soap in the toilets, almost no toilet paper and not enough bed sheets. We were quiet and respected the house rules, have evidence of the apartment next to us being loud but the host accused me without having talked to me first, told me "what is wrong with you" and called me 3 times at 2am. We locked ourselves out at one point but had a reservation, so someone (notably not the host, who said she was not in Vienna at the time) went and got it. The key was hanging right next to the door, but after Check-Out one of the hosts sent me "evidence" pictures OF THE APARTMENT WHILE WE WERE NOT IN IT. To have taken these pictures you would have to enter the apartment and go inside and upstairs, onto the balcony. This extremely violated our privacy but the host did not seem to be bothered about it. Overall we did not have a good experience at all. The hosts were disrespectful and rude, the apartment was dirty and insufficient.