Diana And Rebecca were both very kind and helpful. The communication was quick. When we asked for a ventilator when the weather outside was terribly hot, we got two of them very quickly. In the end they were not necessary, because the old house keeps the apt suprisingly calm during the hot days. The apt is a bit darker than it seems on pictures, but as the windows are inside the yard, not on the street, it is also very quiet. This was great because the main street (Burggasse) is quite busy. The location is fine, especially for those who like the Neubau atmosphere And want to visit the Museumsquartier which is a few minutes walk. The apt is really brand new, very nice and absolutely clean.