The airbnb is fairly new. We had issue getting into the main door during our check in as its an old building, it required some manual tricks to follow the instructions from the host. The host had to send us instructions on how to open the door. The location is great and the apartments seems fairly new with a new kitchen, however the kitchen did not have cookware for the pans. As a result we had to use silverware to make our meals. We also were out of heat and hot water for almost 24 hours and when we contacted the host, we had to stay in the next morning to let the repair men come in and fix the boiler, this wasted some of our time in Vienna. The host Christian) is responsive to help but most of the help is done virtually. The washer/ dryer has no manuals either so we had to look it up online on how to use it. I think this airbnb has a lot of potential, it needs to take some of these constructive criticism and build upon it. Overall we had a good time in Vienna with the friendly and welcoming people from the city.