We found Caroline communicated with us very clearly which gave us confidence.
Her father-in-law was delegated the task of welcoming us to the flat. He was a very kind man. The introduction and explanation of the workings of the flat was extremely brief. No information was offered about the closure of supermarkets and other services over the Christmas/New Year period.
The flat is located close to the city and is in a very quiet neighbourhood. We were easily able to walk to the central attractions.
The flat was very warm and comfortable. We enjoyed the clothe and dishwashers. The beds were comfortable and bathrooms modern and well-appointed.
Unfortunately there were 2 dining chairs which frankly were not safe to use, for fear of them collapsing. We put them aside, but that meant we didn't have enough chairs to dine with, as we were a group of 4. We also found the bedside tables in the larger bedroom very unstable and on the verge of collapse. We were very surprised to find the dishwasher full of plates and utensils, not emptied. We were also disappointed to find a dirty , greasy baking dish which had obviously been used by the previous inhabitant, in the oven. The fridge had items in it which obviously belonged to the person living there, or the last guest.
Were would have appreciated 4 sets of keys as we were 4 in number but only 2 sets were available to us.
We never met Caroline and appreciate that she had been ill for part of our stay. She kindly left us a gift to compensate us for the inadequate furniture.
Overall, I have to say, it was a very positive experience, though. I would encourage Caroline, when delegating her tasks, to chose people who have been fully briefed on all aspects of the flat, including appliances, and local services.
It is all part of making your guests comfortable and happy.
We would gladly stay there again.