When we first arrived, the elevator wasn't working, but well, it wasn't Bryan's fault either! Thankfully, it was working well thereafter!
In addition, although Bryan wasn't able to meet us upon check-in as he was on a trip eith Irene, he asked a friend (Peter) to greet us instead, and we were informed well in advance. :) Peter even helped us carry one of our suitcases up the flights of stairs since the elevator wasn't working on check-in (thank you so much Peter!!!!)
When back from the trip, Irene popped by in the evening that same day of check-in to welcome us, check that everything was alright and even surprised us with a bottle of Rosé for our honeymoon. ;))) Thank you so much Irene!
All in all, we really loved this apartment as it was very comfortable and clean (for someone with OCD, that's saying alot!) had lovely views and was so conveniently located (near all the fine attractions in Vienna and just a few metres from the metro).
Highly recommend this apartment and the great hosts, Bryan and Irene (and such a kind friend Peter). ;)