Christine met us at the flat and gave us very detailed information about the unit and area. She also left some welcome champagne which was very nice. Communication was excellent, and we were amazed at how well the unit was stocked. Whatever you might need, you could find it in the apartment. We also found the most detailed booklets about the apartment and activities/restaurants/transportation in the city. My husband especially enjoyed the fancy espresso maker. The flat was very close to tram lines, and most attractions were within walking distance. The area was so quiet that we could leave the windows open at night, if desired. We can’t say enough about this fabulous apartment and would recommend it to anyone.