When I booked this place I was expecting to rent out an individual's apartment. When I was contacted by Valerie, it became apparent that this is a hotel that rents out apartments. This is not explained in the listing, for some reason.

This said, the staff was very friendly and helpful, and given our busy days visiting friends in Vienna, it was nice to have your bed freshly made every day and feel that hotel touch. Everything was super clean. I would not hesitate to rent out a place with them again.