Sabrina was very responsive and although we didn't meet her she gave clear instructions about keys etc..
The flat was beautiful! We had a chocolate on our pillows when we arrived and there were cute little shower gels etc.. In the bathroom.
We had a few issues as at last minute we were put into a new apartment and I think some things hadn't been properly checked over. When communicating though these issues were resolved/ apologised for.
The location of the flat is great. A short walk from the museum square and parks. There was no information supplied about what to do in the city so make sure you look it up before you go otherwise you could be researching things quite a bit like we did.