Helene & Rainer are both wonderful host . They reply fast and answer all my enquiries. The location of the apartment is great located just steps a way from the subway station which is convenient to go anywhere around Vienna. You can find all kinds of shops and restaurants and a few supermarket during your stay without need to walk far or take any public transport. Check-in was flexible as they arrange for us to check in earlier as our train arrive earlier from the check in time Appreciate Rainer came over from far just to help us check and brought along an extra mattress for my little son. He gave us details on Vienna with all maps and brochure well prepare for us to go through. The apartment was fully equip with everything from kitchen , toilets to bedroom everything was there just like your own house. There's a lift right in front the apartment which helps a lot of you carry lots of bags and luggage. Highly recommended brilliant host and location suitable for all.