Jacqueline was quick in her responses and easy to communicate with. The apartment is really wonderful. It's a fabulous location in Vienna and the apartment was well equipped. We loved the roof deck access. I was wishing it was summer instead of winter weather so we could sit there and drink coffee in the mornings. It's perfect for one or two travelers. We also loved the down comforters. Very warm. Would love to stay there again. Thanks Jacqueline!