From the moment we landed in Vienna, Bettina was available and very easy to reach. Our flight landed earlier than scheduled and when we arrived at the flat, Bettina was there to greet us and helped us with our luggage. We were travelling with a toddler so the help was much appreciated! Everything was super clean, just as it appears in the pictures but nicer in person, we wished we could've stayed longer than 2 nights. Bettina welcomed us with freshly baked cake and fruits which was a lovely touch. It was really nice to have Bettina living in the building as well. This place is perfect and we would highly recommend staying here. The only caveat is no air conditioning but it wasn't an issue and Bettina gave us a fan as well.