Nadina was a great host from the very beginning. She helped me choose the best apartment for my needs between her properties and always responded quickly to messages. We had a small plumbing issue and Nadina sent someone over within the hour to attempt a repair. Though the leak was not fixed (as it needed a longer time to be repaired) the quick response was great! We also interacted with the housekeeper who was very sweet and helped us do a load of laundry. The apartment itself is beautifully decorated, cosy and comfortable just like the pictures. Unfortunately the common areas of the building (staircase and entrance) are not maintained very well.