The apartment is in a wonderful location. It is very easy to explore all of the main attractions by foot in just a few minutes such as the Sisi museum and Spanish Riding School which are both on the doorstep. It is a big apartment with a shower room, toilet, two bedrooms and an open plan kitchen/diner.
Previous reviews had mentioned the check in was confusing. As we arrived from a delayed flight at 23.00 in the evening I was quite worried. It cannot be denied that the check in looks a bit scary arriving at night as one needs to walk through a gate into a little alley and then another gate to the elevator which is the back of a Starbucks cafe. However, by the light of the daytime this does not look scary at all and you quickly get used to it for all other nights. Bottom line is that if arriving at night the first time to check in it will look a bit scary but ultimately it is fine.
The only other points I would make is that the elevator is very small and only fits about 1 person and suitcase. Hence we had to make multiple trips but this was mainly an issue for check in and check out rather than every day.
We were also staying in July when it was extremely hot in Vienna. The apartment is a few floors up without any air conditioning so it was very hot inside and difficult to sleep. The only solution is to open all the windows but this lets in a lot of noise seeing as it is in the centre of the city. I would recommend that a fan should be provided to help with the heat.
I would also recommend to provide shampoo and shower gel for the shower.
The communication with Team Richard was very good and they answered all questions within just a few minutes.