The flat is beautiful and nothing can beat the location. Laurence was very nice and helpful; the checking in and out went smoothly.
The only major problems with the flat were such which the host had no control over, like the noisy upstairs neighbours whom you could hear stomping around all evening, slamming doors and moving furniture around even after midnight. We tried everything short of calling the police, which in hindsight we should have done. Instead we communicated with them in person and in writing, but to no avail. In the end I went out of my way to spend as little time as possible in the flat, which is obviously a shame, because it's so lovely.
There was another problem with the hot water boiler in the bathroom, resulting in 2 minute showers before the water went cold. Laurence went out of her way to have the problem fixed as soon as we notified her, but it still took more than three weeks of cold showers before is was sorted out. The host was very fair and refunded a small portion of the rent for the inconvenience.