There are two parts to this very positive review; the apartment and the host.
The apartment was great. It matched expectations, based on the Airbnb description, and was very clean and comfortable. It was well equipped for our three night stay. It's located in a nice quiet part of Vienna and is close to public transport to get into the inner city and beyond.
The host, Lucie, was brilliant. Lucie communicated really well before we left the UK, giving really good guidance on how to get from the airport to the apartment. We agreed to meet Lucie at the apartment, much earlier than the official check-in time, to drop off our bags. When we arrived, Lucie was there and gave us loads of really useful information about using the trams and where to go, what to see, etc. Lucie spoke to us in superb english. She gave us her contact details and was happy for us to use them in case of need. Our trip to Vienna was great; made all the more so with Lucie's help.
Thanks Lucie.