The apartment was spacious, clean and comfortable. However it was not on the first floor as advertised. It is actually on the 3rd floor. When we arrived we had a very heavy suitcase and we tried to use the lift, but after closing the door I found myself locked in. Some neighbours had to let me out with their key. When we got into the apartment we were very cold and had no idea how to turn the heating on. There was a dial on the wall, but that has been disconnected and now there are electric heaters either side of the TV that look like white boards. I think the host could write some instructions on how to use the heaters, the lift and where to put excess rubbish. Instructions always make everything easier and we would not have had to message the host asking and disturbing her family christmas party. And we would not have had to wait 2hrs for a reply. Also, the location is quite a walk to the city centre and 2 train connections for certain places.