Please note that I’d give these guys a 5 stars for the place, the location and how nice and communicative they were as far as the stay goes. Now, the reason I gave an overall rating of 2 is below:
I was scheduled to stay at this place on March 10 and 11 of 2020. I had emailed them 10 days prior to that letting them know am worried about coronavirus and if they are willing to give me a refund. They said they think it is nothing more than influenza and that they will not do anything above and beyond the regular Airbnb policy. Fair enough since no one knew how bad this can get. The day I checked in, Corona got declared a Pandemic. Overnight, all the European countries were declared a level 3 and there was a travel ban declared by the US. Me being a US resident caught a flight the next day early morning and left Vienna. I requested these guys to consider giving me a refund for one day since now it’s gotten much bigger than just a flu and I had to leave for reasons outside my control. They simply ignored the fact that I even requested a refund. For this, I am utterly disappointed. When there’s a world crisis declared and I had to turn back around within 24 hours and leave, that’s more than a valid reason for these guys to at least acknowledge the fact that I even requested a refund. But as I said, they simply ignored it.