My friends and I had a nice stay in the apartment. We had no problems in getting the keys despite the owners themselves being on vacation. They made sure of that which was very good. The house was also very nice and homely that made our stay comfortable. Any problems we had (for example with the internet initially) was solved by the quick and swift response from Teo and Otto. So overall it was all good and I would recommend them and their apartment to other travelers :)