Ana is an excellent host and very responsive and flexible. the apartment is fully furnished including with a dish washer allowing a lot of flexibility in not wasting time washing up much which makes a big difference when one is on a vacation. all the rooms have a good and powerful air-con and there is a lift as well if one is traveling with lots of luggage. very ease direction to get into apartment and lots of convenient stores nearby to get stuff. although the main train station next door Pilgramgasse U is undercontruction there are many other options to reach apartment via busses and its always 5 - 10 minutes walking distance. the apartment is a lovely location with a nice balcony for coffee as well as walking distant (~10 minutes) to huge morning market (so advise skip breakfast one day and head there instead) and a 25 - 30 minutes slow walk to the city center and main attractions. Apartment is fully equipped and comes with all amenities including soap and shampoo and towels (small and big for each guest). Ana was amazing and always responded within 5 minutes. on the day of check out although we had to pack up and leave by 11 am as the cleaners needed to come in she was very flexible and allowed us to store luggage there until about 2:30 pm giving us to much flexibility not needing to check luggage into storage in train station in morning and instead we were able to do some nice sightseeing and grab lunch before comfortably heading out to out next destination. Our favorite during our 2 weeks in Europe among 8 locations we stayed in.