We were greeted by Heidi when we arrived. She explained how everything worked in the apartment and told us about a few local restaurants and stores which helped us to settle in. The apartment was wonderful- exactly as described. The photos and description are very accurate. Very comfortable and clean. Great pressure in the showers and tap drinking water deliciously cold in comparison with the hot summer. Light and breezy. The neighborhood was pleasant to walk through and convenient. The underground is a short walk away. We had a few questions which we sent to Heidi through the Internet. Her responses were quick and helpful.