The hosts are clearly experienced, friendly and happy to engage but also very mindful of any guest desire for privacy and autonomy. They're obviously attentive to the suite, and we found it had everything we needed, but also felt sure they'd be very receptive if we did need something. The suite itself is large, with lots of amenities and fast wi-fi. It was quiet compared to most. We loved the location: with a ten minute walk you could access either of two subway stations, or in a half hour you could walk into the center of the old town and all the attractions. Groceries are very close, or if you want a pub, cafe, bakery, or restaurant, all are nearby. We'll be checking this listing first for availability if we're in Vienna again!