Franzi was great. He met us for check-in and even gave us some water while talking to us a little bit about recommendations in Vienna, which was nice. We took his suggestions and they ended up being great. He warned us of a small issue with the apartment but it didn't bother us at all. He was very quick and responsive with any questions we had about the apartment or transportation to/from the airport. No stairs required to get in which was amazing since we had heavy luggage. Great location, very close to the metro which brings you to all the near sights. Apartment was toasty but we expected that with it being the middle of summer. We would stay here again for sure!