Nicole was very pleasant and caring with us and the communication was very easy. She came at night to receive us and gave us nice tips about what we needed. The apartment is very cozy, modern and has everything for a nice stay in Vienna. The bed is very comfortable and she provides you whatever you may need: towels, blankets, hairdryer, etc. The Tram and U-Bahn are very close and then you can easily reach the rest of the city. Also, it is located in a quiet neighborhood where you can rest as much as you want. I definitely recommend to stay in Nicole's place!