I've been using Airbnb for 14 years, this was the worst experience ever.
a reservation i couldn't cancel (no flexible cancelling) and couple of days before my arrival, they wrote there were no extra bed (i booked because of the two sleeping units).
I wrote them a 1000 emails to help me find a solution. They wanted to put me in another flat that was super far away...
they found a couch finally and when we check in, we realise the couch is way too small to sleep on, on top of that, bed sheet missing. No dishwasher as stated and the apartment smelled really bad of cigarettes.
otherwise well located.
A bad experience from start.