We didn't get to meet Illy, keys were left under door mat of neighbouring hair salon. Location was fantastic especially the walking distance to the Rathaus, where we spent many evenings at the 2015 Film Festival! The unit was very clean, secure and big enough for our party of three adults. We did get to meet her partner as the television wasn't working, over the six days he visited twice but could not get it to work. Communication between Illy and I was great. Would recommend her unit :-)