Natascha has responded to our questions very promptly. She made sure we had everything needed to settle in. She asked for my arrival time to ensure we would be able to get into the apartment when arrived. The location was perfect for us as we arrived by train. It was a 5 mins walk from the Westbahnhof station. The apartment was accurately as described on the listing. It was excellent, clean, has all the equipments for self-service. It all worked as promised and advertised. We were made to feel very welcome. Natascha also fulfilled our last minute request which made our stay even more enjoyable. We wished our stay was longer. We definitely will stay this apartment again.