What an incredibly odd experience. While the unit itself was absolutely stunning, well decorated and had an amazing balcony & views, I would not book with Vienna residence ever again.
I’ve never had an experience with Airbnb where I couldn’t get in touch with the host. On the day of arrival, I messaged them 5 times through the app from around 9am to about 5pm with no reply. Mind you it says their response time is 1 hour. We had questions about the check in process as well as the best way to get to the apartment from the train. We had an extremely difficult time getting in touch with someone. After several attempts of calling their number, I got through to someone who said they would send check in information. Roughly two hours later and two additional callbacks, we were finally able to check in to the unit.
On the second day of our stay, I noticed quite a few ants on the bedroom floor by the desk and then noticed more in the kitchen area. I messaged directly about this- never heard back.
On the day of checkout, a woman entered the unit ready to start cleaning while we still had 30 minutes before we needed to be out. The fact that we had until 11am and she didn’t even knock but rather buzzed herself in was extremely off putting to us. Additionally, we received an email two hours after check out stating that if we wanted to check out late, it needed to be in writing. Extremely odd communication considering the check out was two hours prior. This would have been good to know in advance.
Finally, several days prior to arrival, I received an invoice stating the charges for the stay with a link to pay through a bank transfer or with credit card. I found this very odd since I paid everything directly through the app. I replied saying I was paid and full and got an email reply several days later stating the invoice was “just for my information” however it wanted me to pay through a link?!
Overall, the experience ended up being fine and we enjoyed our time in Vienna but this was by far the most difficult, inconvenient and frustrating experience I’ve ever had with an Airbnb. Hopefully this company can figure out how to resolve their communication issues to make things smoother for guests moving forward.