There was no hot water for shower at first night, and I messaged the host immediately, around 12pm. In the next day, I sent another two messages to ask for help.
But after SIXTEEN hours, ZERO response. Until I asked Airbnb for support. The host replied me in a few minutes after Airbnb got involved.
The explanation from host is, there was no hot water at the whole street last night, it's the problem of local facilities, not because of the apartment, and it was fixed at 11 am on the second day.
So:
1、ZERO response in 16 hours with 3 messages I sent.
2、As a foreign traveller, how can I tell and verify no hot water is because of local facilities of Vienna, if you didn't tell me as a local host?
3、The host explained that hot water was already fixed at 11 am, but the last message I asked about hot water was at 3:45 pm, then why not replying me when you knew it was fixed and still ignored my message until 3:45 pm?
4、As the communication with the host was not smooth about the reason of hot water, the host suggested me to "move out now in the next hour if you don't feel comfortable" at 5:30 pm, which could not be considered as a polite way to treat guest, as they knew I was a girl travelling alone in a foreign country.