Before our arrival the communication was functional but fast and correct but once there it was lost.The hairdryer showed in the annuncement was not there and we couldn't have an answer when we asked Mike how to get it. I think not having an answer is even worse than not having a service included in the announcment and we felt especially deceived about it.
The flat is simple but correct to stay a couple of days in Wien. The floor is under construction and it involves dust arround there. It will probably become more clean and pleasant in some months, once finished.
We didn't know Micky. Chang, the man who gave us the keys and who is working in the construction of the floor was very kind with us.
The strong point of this place: flexibility with arrival/leaving hours.