Andreas was very accommodating with our stay as we booked and extra night and he allowed a 50% refund. Sahra helped us check in smoothly despite our 30 min delay. The place is nice and cozy with a clean and new shower room, fully equipped kitchen and hangers/towels/washing machine/drying rack provided. Only a short walk from the metro and good cafes small restaurants . I would recommend except there was a bug/cockroach on the bed the first night.