Overall a little overpriced imo and very very impersonal. I need to remind you on your confirmation of late checkout on May 3rd 20.15. It all started with our request for early checkin. You had received our proof of bank transfer but told us to pay the €35 one more time... Once you pay for your apartment reservation policy, there is no refund.
Many automatic messages unrelated to our situation. Usually welkom for the first time.
You tell me that you gave me 5 points in your review. And in return you wish for 5 stars while we felt very unsatisfied. To give you 5 stars feels not right to us.