Barbara was helpful both before we arrived and after. I felt comfortable with her right away. The location near the subway and near a small supermarket was very good. It seemed to be a safe neighborhood. We did not find the restaurants in the area enticing, so ate in the apt more often than I had expected to. The apt was okay. The smallness of it was no problem, the internet connection was very good, and it was clean. The bathroom is very good, the bed and the kitchen fair. Overall there is a little bit of an 'as is' quality to it, but for the price it was good.