Lana was very kind and informative. The apartment was beautiful and very clean - with high ceilings, ample space, and a large bathroom. it was even better than the pictures! The location couldn't have been better. It's super easy to get to from the airport and within walking distance of major museums and sites. The whole process was very professional and efficient, and there was a booklet provided by the host with recommendations for restaurants, museums, and cafes. If we come back to vienna, we will definitely stay here again!