Helene and Reiner were terrific hosts! We reached Vienna a day and a half late than our scheduled arrival date and time because were robbed in Prague and our passport was stolen from us. But we managed to get our passports back and finally reached Vienna. Helene and Reiner were both extremely patient and sympathetic in our time of distress. They even came to pick us up at the railway station as we arrived late at night from Prague. They welcomed us to their home with a lot of hospitality and warmth. The house was well stocked with both furniture,linens, toiletries and food. There was also a bottle of really good wine waiting for us in the fridge. They has a lot of tourist maps and guidebooks ready for us. They also called us the taxi early in the morning at 5 am when we were leaving as we were unable to contact the taxi service ourself. The location of the apartment was also very good. It was just two blocks away from the metro station. I would highly recommend Helene and Reiner's apartment for your stay in Vienna! They are a really very nice, helpful and friendly couple.