There was not any heat in the apartment and we were travelling with a baby. We had to buy additional clothes to stay warm inside the apartment. Plugs were hanging out of the wall in the bathroom. The lights did not work in the foyer nor above the mirror in the bathroom. Laundry was hanging to dry when we arrived. We asked for heat and she said she couldn’t help us that day, but would bring a heater the next day. She never did!