The apartment was located pretty central. It was spotless, everything was very clean, especially the bathroom. Both beds were large, matresses a little bit thin but comfortable nonetheless. We didn't communicate with Alice apart from the email with the check-in instructions, which were very clear, but we didn't need anything else during our stay. The building was clean and quiet in a quiet street with a tram stop a few steps away. The only thing we found a bit strange was that the key of the apartment was in a box (with a code) with all the other apartment keys. So you could basically pick another key if you wanted too. But then again, it is also important that some things remain based on trust. We had a great stay and would definitely come again!