The apartment was fine with a clean bed and bathroom, which is, I guess, the most important.
However, the cleaner was still there when we arrived around 5:30 pm (the place was supposed to be available at 3 pm). The Wi-Fi was not working, and we had to contact the host.
Diana was surprised that we didn't receive the email she sent at 10 am the same morning. A bit late for our taste, especially when you travel and don't have access to the internet. The cleaner had an issue and couldn't make it on time, and the Wi-Fi access was changed. In the email, the host was hoping we could enjoy sightseeing while the job was done.
Pretty tired after our trip and discovering the city, we couldn't really relax or shower until the cleaner finished (around 6:30). The cleaner asked us to stay in the bedroom with all our luggages, where the Wi-Fi isn't reaching.
We contacted Airbnb as we were a bit surprised that the host simply said sorry to us. They said the host should give us a partial refund. The host refused (hence our bad review).
We also note that the living room was not very clean. The table was sticky, the sofa had food spots, and the fan was covered with black dust.
As said earlier, the rest was fine: the cleaner was friendly, and the Wi-Fi was working correctly in the living room.