We had some great days in this really beautiful apartment. Everything was as described, and very clean. In this way I can recommend the apartment. However, I have to say that in terms of communication and check-in/out, this was one of the least positive experiences among all my AirBnB stays. Interhome is a big company and they have obviously not bothered to tailor this experience to AirBnB standards. For example, there were tons of messages, via AirBnB and outside via Email, by several different people, so there was no natural flow of communication as happens usually. We also had to fill out an additional online form outside AirBnB and provide our credit card number there (why not use the AirBnB mechanisms for deposits?). Also, why such a big company is not able to provide a self-check-in experience for this flat, and instead require guests to travel through half of Vienna in order to get/return the keys (or pay an extra fee and coordinate a handover) is a bit of a mystery for me. In the end, guests also have to fill out a paper checklist and sign that they have taken the linen off the beds, emptied the rubbish bins etc., and bring this list to the Interhome office. Finally, the no-cancellation policy seems really strict, though I have to say that when we had an unforeseen time conflict, they at least offered us to move to a different date. To be clear, the apartment is great and the people were friendly and professional, it's just that the whole experience was not at all "AirBnB"-like, and with all the hassle and forms to sign and fill out I would hesitate to book this apartment again. Hopefully Interhome will consider providing a better experience for their apartments booked via AirBnB.