This was our third time to use a rental and absolutely our best. Verena was a great host. She had treats and champagne on our arrival and she had even put up a Christmas tree! Our luggage didn't make our last connection, so we arrived without winter coats in the middle of winter. My husband was able to borrow a coat from our son (who is living in Vienna) and Verena fixed me up with a coat, hat and gloves until our suitcases arrived the next day. Rain, no problem, she has an umbrella holder full to choose from, need to do laundry, no problem, washer right there available for use. The only negative we found was that the bed was a bit more firm that we are accustomed to, but we managed just fine. The apartment is truly lovely and in a great location. Since our son will be in Vienna for at least another year, I expect we will be traveling back there and would love to stay again at Verena's.