We were a group of 8 friends visiting Vienna for the weekend and we chose the aeki CITY gallery property. When we got there, the apartment was comfortable and looked like on the website. Exactly what we where looking for. Nice and simple layout, clean, silent and conveniently located in town.
We had a problem with the heating system (hot water wasn't available) and we called the owner. She was quick in sending someone to check the problem, but it couldn't be solved immediately. We have been offered the free use of another apartment (just one floor below in the same building) to take showers and she also gave us back some of the money we paid.
Well, problems can happen and boilers sometimes get out of order and the owner did all she could to help us. Thank you Vedi, you've been very kind and professional.
See you the next time we're in Vienna!