Let me start by saying in many years of using airbnb, I have never left a poor review for any place, or asked for a refund for a stay I used.
This place was just the worst I've ever been in. I've asked the host for a refund for the cost of the room only - no service fee or cleaning fee. I was hoping we can reach an amicable resolution. She has been completely unwilling to cooperate, or even admit there was an issue, and plain rude. There were so many things wrong with the place. We're not phased by the occasional untidy, or not perfectly clean place. This was just plain dangerous and unsafe. We arrived late in the day, so we couldn't see some of the issues until next day, when we had to check out anyway.
1. The apartment was full of ants!! Hundreds of them. In the kitchen, and on the beds. We had a newborn in a stroller. They even got up in his cot!! They were walking all over him. I sent the host photos and video of ants on the beds. The host has not even visited the apartment to investigate. She said the cleaners said it was clean, and that the next guests didn't complain, so it must be clean!!
2. The apartment was on the ground floor. Outside the apartment, right by the bedroom windows, there is a giant mountain of garbage. Literally all the way up to the windows!! It's unbelievable. There must be hundreds of kilograms of garbage thrown there, against the wall and windows on the apartment. Sadly I cannot attach photos here for everyone to see how horrible the place was. The bedroom windows were left open, so likely where the ants and other insects came through.
3. The shower has 2 glass doors. One of them was off the rails. When I pulled it to close it, it fell off on me!! The glass could have broken, and hurt me badly!! We mounted it back correctly.
4. The chairs in the kitchen are all broken! We sat on them, and you cannot lean back, as they will fall apart and we almost fell on our backs!
5. The listing claims paid parking on the premises. There was in fact no parking at all, not even paid, or on the street, being city centre. The closest parking was over 1km away. This was false advertising.
6. The shower literally trickled. It was almost impossible to use.
7. 2 of the 3 beds we used had old/damaged mattresses with big dips in them.
8 . The apartment was not very clean overall.
In view of this, and the rudeness of the host, refusal to even admit there was any issue at all, I would never stay here again, or recommend it to my worst enemy. Stay away from this place!!