To start, Lisa is great, nice and super acessible. She speaks perfect English (and French) so we hadn't any problems with communications. Also she allowed us to do a (very) late check in which was super amazing of her. The apartment is exactly like the pictures. It's spacious, super clean, it had everything we needed and the kitchen was fully furnished so we could cook. The decoration is also beautiful and simple. Is very well located, near to one of the main attractions of Vienna. We totally recommend it.