Unprofessional, unethical behavior! Unfortunately the previous guest smoked heavily in the apartment so it smelled like an ashtray when we arrived. Mike knew about it from the cleaners but did not inform us so we faced the fact 45 minutes before our anniversary dinner booking. He could not offer alternative place. The smell was awful, we spent half of the night walking outside. Mike charged penalty on the smoking guest that he promised to transfer to us but he never did.