One star for communication has nothing to do with the speed of response, but with the way they dealth with an issues with a few washed clothes we hang on the radiator and due to a lack of a drying rack on a few chairs. It turned out the chairs have high emotional value for them. They argued we broke one chair, which is not the case. This particular chair was very shaky and not in a great condition when we arrived. That´s why we tried to avoid using it, except then for the clothing. We left the appartment in a neat state.
They found out because they messaged me the pre-last day of our stay to enter the appartment with a worker for the bathroom. We allowed them while we were in the city center, which was a bad decision. They apparantly made use of the occasion to check the appartment, which feels to us they did not respect our privacy and our personal belongings. Barbara sent in the evening this message:
"I was in the bathroom with the worker and I saw the wet clothes over the furniture. I was shocked because the veneered armchairs are broken when they get wet. One chair is also very shaky. Hopefully nothing was broken"
I did not reply that particular evening, probably to their frustration. It can't be a coincidence, but the entire evening they were bumping through their appartment (the floor above) and making noise. The next day I woke up at 6:45 and there was already somebody bumping on their floor. The previous days we did not notice so much noise from above. When we checked out Barbara and her husband came down and we could immediately see, particularly the husband, was looking upset. We just told we did not break anything and the chair was already in a bad condition, said sorry for hanging the washed clothes on the chairs. We did not knew they belonged to their ancestors. It took us by surprise. The husband started quickly about money to repair the already shaky chair, we refused to pay cash immediately as it was already in a bad condition. It upset the husband and he saidtwice in an angry way: "leave the appartment now" . He did not had any eye for the people he had in front of him. A woman carrying a baby on her belly and also two little kids . We just ignored him and Barbara told him in German to leave. We had a short conversation with Barbara, handed her the keys and left the appartment, pretty flabbergasted.
Long story, but I want to warn people who will rent this appartment in the future. We had a great holiday, we enjoyed the appartment and think it is pretty sad how they dealt with this. If this would not have happened I would have given five stars, now just two, sorry. Barbara and her husband consider the appartment as a sort of museum and are extrememly cautious and I would say even paranoia things will get broken. Barbara was a good host at first, but we left with a last glance of a hostile husband.