The apartment itself is very spacious, comfortable and clean. It’s located pretty good so it is easy to reach the city center by a car or metro. But during the night it is very hard to find parking space in the street. Alex welcomed us really nice and warm and he also explained everything he needed ...but in the end I was disappointed with him. Night before our check out I asked him if we could leave at 12 instead of leaving at 10 o’clock. He told us that he is not sure but will let us know later. We had a problem with our parking spot and as we didn’t get any conformation about our kind request we left the apartment around 9 o’clock. So we left the keys inside the apartment as he told us, but couple of minutes later I realized that I forgot my coat inside.
I had tried to reach the host imediately but he could not respond for more than 45min because his phone was out of function (when you have to catch a plane and you are with your bags outside, 45 min is an eternity). I was so helpless that I called airbnb contact center but they also couldn’t reach him.
So after 45 min he responded me that at the moment he isn’t in the country, but that he can send me my coat to my home address, but for me that wasn’t the option because I needed to continue my holiday trip.
In the end he told me that cleaning lady will be at the apartment around 12:30.If the cleaning lady was suppose to come at that time...what was the problem then to check out at 12? Really unprofesional and unethical.