The flat was nice, open and the kitchen was easy to use. One of the pots hadn't been cleaned properly (probably from a previous guest) but a quick wash with hot water and all was good. The rest of the flat was cleaned really well! The location was great if you're heading to Schoenbrunn Palace. To get into the city, you would need to get on a train and head into the centre. Easy enough but is a consideration if you're aware of budgets. It seemed safe enough during the day, not sure what it is like at night. It would be helpful for the hosts to provide some local information and/or tips, especially for someone's first time to Vienna. Alice was communicative when it came to an issue with the wifi and it was solved really quickly. One quick clarification: the lockbox is at the end of the corridor, up the stairs and attached to the side of the window at the end of the hall. The door to the flat is back at the top of the first steps you go up to get to the lockbox. I needed to be rescued because the door at the end of the corridor was open! All in all, I really liked staying at the flat!