Ursula was a fantastic, welcoming host. Her apartment was amazing...exactly like the photos and perfectly located...very close to public transportation and the heart of Vienna. There is a lovely grocery store nearby which we frequented, and plenty of restaurants in all directions. While in the heart of the city, the apartment was quiet, cozy and safe. The bed was very comfortable. We did a few loads of laundry and had no problem with the washing machine. I can only say wonderful things about this apartment. You should not hesitate book it quickly!