Location and comfort (bed, sofa) ok.15min walk to centre, Decent sized studio room. Choice of esp Viet/Asian restos locally. Flat much darker than illustrated; incl. bedside lamp not working. Also one window latch jammed open, so noisy at night (esp from below on Sat and early waste collection lorry) ~ double glazing otherwise wd have been effective. Rugs spotted and grubby-looking. Kitchenette a little tired but functional. Shower and toilet spotless. Issues reported to Harry, who texted that he would report it to 'his team', whoever they were; no visit or contact from him or them, nor resolution of main issues above.