My friend and I booked this place to stay while we explored Vienna, we didn’t need anything fancy because we were out all day. Yet, we thought it’s important for the facilities advertise to work. The TV was plugged into a socket that did not work, and when we contacted Raphael, he ignored us quite readily. Later, we attempted using a long cable to connect but the TV itself was hard to operate and didn’t connect to WI-FI.
The room and bathroom were pretty clean, but please wash any utensils/things you use in the kitchen if you’re a visitor! They were definitely not clean, and we were not given a cleaning sponge. Towels and bedding are quite clearly on the older side. There was no iron despite the description, which was quite sad.
Kitchen is a bit dated, which we had no issue with until we had to use the hob once to make tea and the whole studio room short-circuited and we were left in darkness until we flipped the electric board main switch (this happened twice within 2 minutes!), we avoided the hob after.
Bathroom is completely fine — I don’t know why we had one full morning with no hot water but it wasn’t the end of the world.
The only real, frustrating issue is the lack of communication we experienced. After being ignored over the TV, I contacted Raphael once more to ask whether we could leave at 12 midday rather than 10 am because of our flight — he never replied, even to say no. Additionally, we had no clear check out instructions, we just did the reverse of the check in instructions and left at 10 am as it says. I did not want to spend my holiday chasing up somebody for answers.
I would have scored higher had it not been for communication because all other issues mentioned above could’ve been solved very quickly.