We were disappointed. Sandra was very nice but the apartment did not match our expectations. We specifically looked for apartments with baby cribs since we were traveling with our baby boy. The facilities in the apartment mention they include a baby crib but when we arrived at the apartment there was no crib. When I asked Sandra she said we should have mentioned that our baby doesn’t sleep with us in our bed and that we needed the crib. Like any other it should be in the facility included in the apartment (bed/sofa/kitchen etc.) I didn’t think we needed to ask for after mentioning we are arriving with a baby. We were after a long drive and our baby was tired but we had no place to put him (he can roll down a high bed and it's too dangerous). Only after a couple of hours Sandra brought the crib to the apartment. The whole situation made us feel uncomfortable.
The apartment had only two large towels and two hand towels. A 10 month old doesn’t fit in a hand towel so we had to manage three people with only two towels. I asked Sandra to provide us an additional towel on the first morning (we stayed for 3 nights) but she said she could only provide late that night (when we are already sleeping) or the day after. I asked her to leave outside the apartment or provide the morning after, but neither happened and I just gave up. We managed.
Also, the glass doors of the shower should be fixed. One door doesn’t sit well on the rail and it could be dangerous.
Not the beast Airbnb experience.