At first we booked another apartment, belonging to the same owner, but due to the covid 19 restrictions we were unable to use. The REAL problem was that the owner did not answer the phone, he only answered very polite but only via messaging. I mean 2 days before our trip i wanted to know some details regarding the check-in process, etc and tried to call them 10 times per day, but without luck. It's a bit frustrating to call for 2 days and without success. i thought it was a scam. They finally offered us a full refund, via airbnb messaging, even if on airbnb the payment was not refundable, but we wanted to visit the city and after calling customer service, received a new offer: 2 smaller apartments instead of a big one, located in the same building. Unfortunately the smaller one (in which i stayed) was not as described. They did not specify that the elevator was broken (I only found out at check-in), and the 2 apartments were located on the 6th and the 7th floor...The upper apartment was very cold, and not as clean nor "newly renovated and newly furnished" as described. the lack of a TV is not as important as the lack of a WIFI network...After answering the phone, the owner was quite ok and kept us informed regarding places to visit and things to do in vienna.