I had a horrible experience with this host. I arrived after Midnight to the Apartment (As I informed the host also). During the checkin process i had a problem to Download the APP and could Not geht into the Apartment. So i had to call the owner to ask for help. Her reaction was “Why do you call me? You know how late it is?” And then she Hang up the phone!!! For a few Moments i thought i will have to Stay on the street. She didnt care at all about my problem and furthermore in private Message she acused me of disturbing and Waking up her Family during the Night. In her Booking confirmation it doenst say anywhere that its not allowed to call her after Midnight. She war really Angry about my call and just Hang up the phone. Also she acused me of doing a DIRECT Booking without request. Next ilogical thing. If she doenst want to have direct Bookings than she can easily change her Settings to only accept bookings on request. Her Heartless reaction was the Worst that Ever Happened to me in 10 years of using Airbnb. If you Book with her be Aware that she doenst want any direct contact with the guests but for sure she is very interested in your Money. She could have easily told me that she doesnt accept arrivals after Midnight or being contacted. I felt awful this Night and it was hard for me to Fall asleep after getting this heartless Treatment.