Mina communicated really well and was very friendly and welcoming. She organised taxis to and from the airport and was there to meet me and explain everything about the apartment. She told me all I needed about transport connections. I loved the neighbourhood. It's very easy to get into central Vienna, an easy walk and a fantastic frequent bus service, just 3 minutes walk away. You can also use the wonderful underground. There are a couple of good restaurants nearby and the supermarket is across the road! The neighbourhood has real character and a slightly edgy feel to it but I never felt unsafe just loved the atmosphere. For a week I really felt I was living in Vienna. And I just loved the atelier. It is spacious and very comfortable for one or two people and has great character. An experience in itself! While I was there Mina was very helpful and responded very quickly to a couple of enquiries I had about how to use unfamiliar equipment, and also gave me some great tips for places to go. When I walked in to the apartment it looked exactly like the photos so you get a really good idea of what it is like. Mina did warn me that the old windows leak slightly in really heavy rain but this was no problem for me. There were a couple of really cold days but I turned the heating up, rugged up and stayed warm. The apartment is not soundproof but I loved the sounds of the city and its never too loud or disturbing. You're in a city after all! In one word I'd describe this as an authentic experience of being in Vienna. Great.