I booked the apartment for my in laws since they are quite old I didn't want to give them complicated instructions on how to get the keys. Therefore I asked Petar if I could get the keys during lunch time the day of check in. I could not be there at check in because I had several appointments in the afternoon. Petar then offered to put the keys in the box earlier. I really appreciated that.
About 30min after I picked up the keys I get a message from Petar telling me that I need to bring the keys back because the cleaning lady lost hers. I was surprised because usually when people on airbnb allow you to check in earlier the apprtment is ready and cleaned. I told him that it is extremely annoying because it put all my appointments in danger. To this he replied "Considering the checkin is at 4, why did you think it is okay to ask for the key beforehand?
It is extremly annoying when I try to go above and beyond to do whats best for you, and I cant get a bit of understanding in return?
They will take an hour atmost to clean the place. So my sugestion is to tell me what time is possible for you, or you can cancel, bring the keys back and look for another apatment". I was so shocked. I didn't have time to look for a new apartment on the same day and was not sure if I would get the keys back. In the end I walked through the scorching sun for 30min again, missed one appointment and gave the keys to the cleaning lady who nether spoke English or German.
The apartment was ready one hour after check in no apology whatsoever.
The apartment itself is located in a very old building where the front door handle is missing and you have to stick your fingers into a hole hoping not to get injured. The door to the apartment next door has been partially kicked in and you wonder who lives in the building. Inside the apartment is clean.
I love airbnb because you get to meet interesting and friendly hosts who are usually flexible accommodating guests requests. On the other hand I as a guest will also treat them with respect and treat their apprtment as if it was my own. Unfortunately there are now so many hosts that simply see airbnb as a business which is fine but then I expect the same professional attitude that any person working in the hotel or rental business adapts. This was not the case here. I am usually not this negative and a simple misunderstanding or disagreement does not mean I give a negative evaluation. But in this case I felt I need to document my experience publicly.