Although she was left while I was there, Irma was very quick and responsive and super helpful. My room was ready and clean upon arrival. The building is very beautiful with high ceilings and the room is spacious and the kitchen is equipped for cooking. For those who need to know, it's a very quiet building besides the church bells (which I love). The area has a lot to walk to that is not touristy and I recommend staying here! I didn't get to the terrace but I didn't ask how. Simple room, quiet, lovely and great host.