I was supposed to stay at Rainers for 5 nights but left after 3 and Airbnb approves the case and refunded me partially.
I had a couple of issues that I was happy to accommodate Rainers with: not being there to greet as I had to go and pick up keys at the pub near by. Sheet that had marks on them but changed the next day by Rainer. WiFi doesn’t work properly so prepare to use your own as you can’t rely on it. I kept waking up with people chatting in front of my door past midnight. Why? I don’t know.
The flat is pretty old but has it charm; but things doesn’t work quite well for an Airbnb like having 4 people and one shower + sink. The two toilets don’t have a sink so you need to wait, the shower is usually busy. Sometimes you will smell cigarettes in the flat as people smoke in the kitchen. The room wasn’t particularly warm so I had to ask Rainer some layers. What he gave me wasn’t really it, but never mind I slept with a jumper and big socks.
So far as mentioned I was helping Rainer and myself get on easy, I wasn’t expecting this place to be a hotel. And I haven’t used the kitchen so I can’t comment on that at all.
Now what I left you ask? I took two showers, both cold. The first time none bother telling me the water was cold even tho I mentioned I was taking a shower. Rainer had the same issue. Then offered me after a free day as his stay, I can’t, I need to go back to work in the U.K.
Second day I check the sink water, warm, jumped in the shower, 1min later, totally cold. So you can’t know if it’s broken or not. And Rainer told me it might also be broken.
There is a bath in the kitchen. I presume it was a bath first. He told me I can use it there it’s always warm. That was after the first cold shower. But the kitchen area isn’t near the room. So you have to walk all the way and maybe people might cook? I wasn’t introduced to Rainers flatmates. There is 3 of them.
In total you will have to fight for that bathroom with 4 other people and no guarantee of hot water!
My question is not even to Rainer anymore because that’s so cheeky, but to Airbnb. How can you let someone rent a room at this price with this major issue? Why wasn’t it clearly flagged: you may not have hot water whenever you want. This is not normal.
Rainer didn’t reply to me after the second shower. Didn’t reply to Airbnb. I left at 11-11:30am. And because he stopped communicating Airbnb automatically refunded me.
Now this has never happened to me and I HATE leaving bad reviews. But Rainer, would you pay to stay somewhere with a broken shower? At least fix the door handles, or the head of the shower so it doesn’t fall and someone can shower properly.
It’s a shame, I loved the design and all that. But cold showers in Vienna in January, none deserve that. As a guest, even if you fancy a shower at 3am (which I didn’t) you need to have always access to a proper near by shower that doesn’t fall on your head.
I hope you fix the flat and get more guests. But before that if I knew all of these, and it wasn’t so cheeky to us loopholes to rent this place, I would have never booked. It just refined the whole experience and make me lose a lot of time too.
This is a very detail review which I hope I will have to never write again. Good luck with everything, Best, Samin