We were met by Thomas, and like others have said, he was wonderful. He oriented us to both the apartment and the city, spent time making sure we had all our questions answered, and even provided recommendations for good restaurants nearby. The apartment is in a quiet part of the city, but just a few minutes walk from St. Stevens. The rooms were spacious, the kitchen is excellent, and the Internet worked well. Overall, it was a fabulous experience and communication with Thomas was excellent.