We wanted to do as many have wanted here, and try and have a nice stay in a 5 star for a smaller cost, and myself and my partner both stay in hostels so we aren’t very fussy! However upon check in we felt instantly like we weren’t taken as seriously as the “top paying” guests. We were given 2 beds in the room, and of the 2 corresponding lockers 1 of them wouldn’t work. We went to reception to explain, spent 30 mins trying to get someone up to fix the locker which couldn’t be fixed (and apparently had been broken for some time) so back down to reception I go to see if we could swap beds and lockers if the room wasn’t booked out. So we got 2 new bed numbers with 2 new corresponding lockers, this time the safe wasn’t working. We gave up hope at this point until we realised the dorms aren’t supplied with bathrobes (despite me asking at reception just prior) and we needed them to go to the pool. A really lovely concierge knew we were waiting an hour further for the robes to be delivered the room after all the messing with check in, so he went to get them personally. The housekeeping ladies eventually delivered robes that night 4 or 5 hours later. Again, just loads of pointers to suggest we weren’t treated like the other guests in the hotel. In terms of the room itself, the place was spotless and the beds were really really comfy. It seemed however that the hotel aren’t bothered by the faults in the dorm rooms as they are with others. But a pleasant stay all in all.