Mina was very welcoming and was waiting for us when we arrived. She had some travel books of Vienna and gave us helpful tips for public transportation, restaurants and places to go. The place itself is great. We were there in December and because of the big windows it's not warm, but the heating works well and there is a great shower and bath tub that can keep you warm. It's a special place to stay on a great location of town, so I would definitely recommend this place when you're planning on visiting Vienna!