She asked at what time we were going to arrive so she knew the arrival time. We were there for a while waiting for her until I decided to call her. Apparently she was out and forgot about us. Then she sent the arrival information.
Before that, two days before the arrival I tried to change the booking because of COVID-19 situation in Viena. She ignored me. When I asked her to look and accept the modification she apologized and ignored me again. So, keep it in mind, she is going to ignore you. Besides that, we have a problem with the hot water, and she solved it really quickly, so thank you for that. And the room is really clean and it is close to Viena centre.