Bernhard emailed a full guide for the apartment prior to our arrival that was very helpful. He completely covered directions to the apartment from the train station and the check-in process. We never met Bernhard in person but made it clear that if we need anything to feel free to contact him. The apartment was very clean and comfortable. We didn't spend much time in the apartment because we were off around the city so much. The apartment is very close to the U-bahn that takes you directly to the city center. We would highly recommend this apartment to vistors.