Deceptive host. The location of Andreas’ place was convenient to the tram and underground. The bed was comfortable and the place was clean. I notified Andreas a few days before our stay that our flight got in around 9:00 pm, so we would be checking in around 10:00-10:30 pm. When we arrived at 10:20, we were charged €15 for checking in after 10:00 and told that there would be no hot water until the morning. The next morning, there still wasn’t hot water. I contacted Andreas about the hot water situation and also about the 15 euro that we were charged since his listing said check-in until 11:00 pm. He said he would bring the 15 euro to the apartment (he never did) and that the hot water should be on in the evening. Later that day, he sent another message that the hot water would probably take even longer and that people in the building were very upset since it had been out for “some days.” It was never fixed our entire stay, so we spent 3 nights in Vienna barely showering since the water was ice cold. After we left, I requested 100 euros back (we paid approx 250 euros to stay there for 3 nights) to cover the 15 euro that we should have never been charged and for not having hot water our entire stay. Andreas refunded 75 euros. Even though he refunded a portion of our stay, we are quite upset that it seemed like Andreas knew about the hot water situation before we arrived and if we had known, we would have booked a different accommodation.