We stayed with Michael over Easter this year and were very pleased with everything overall. The rooms are clean, modern, and super easy to access (especially for late night guests like us). It's a couple of blocks from the underground and very close the Naschmarkt - a must see for visitors looking to experience real Viennese life. The only issue we had was the fact that we had to switch rooms half way through our 2 night stay. Although we were asked to make the switch at 10am, no one showed up to meet us or responded to our text/call. Fortunately we ran into Michael upon our return at 5pm that day and were able to make the switch (our luggage had been safely left in our old room). Other than that, everything was great! We would definitely stay again.