The experience in Eli's apartment was a disappointing one for me. The apartment looks good and has everything you need, but we had to stay all 4 days (3 nights) in Vienna without hot water, which is a nightmare situation. Ever since we arrived at the apartment Eli has promised us that she will solve the problem but nothing has happened. Also, Eli does not stays in Vienna and it is quite difficult to handle the unpleasant situations in the apartment like the one we had. Eli promised us a discount for the unpleasant situation, but after leaving the apartment she said nothing about this subject.