Overall, the place was only okay. We had wifi issues and couldn’t get a hold of Manfred for over a day. Then, when we did get our reply, in the three days we were there the problem never got resolved. As two travellers without data who rely on wifi that was a major issue. While there were some upkeep issues (like appliances not working) the check in process was easy and the location was pretty good (about 30 minutes walk to Vienna city center and a 5 minute walk to the metro station). If you’re just looking for a place to drop/keep your stuff and spend most of the day in downtown Vienna, this is a good option.