The host was not there when I came but I was welcomed by her sister and her friend. They were very nice. The location was just perfect as it was close to all the must see sights in Vienna. The alley and the staircase leading to the unit was really scary as it looks like a scene from a horror film especially that the lights are dim. The bed was also uncomfortable and the room had a lot of their personal stuff including creepy portraits of what looked like ancient stuff including really old suitcases. It is not the best place to stay for smokers as you would have to literally exit the building to do it. They also failed to provide a towel and so I had to knock their door to provide me with one. There were no bathroom essentials and the water was really slow so I was having troubles taking a shower. The bathroom was full of their personal stuff as the hosts live in the same unit. When I checked out, only the host’s mother was there and she doesn’t speak English so it was quite difficult to communicate. Moreover, I felt safe overall and the location was amazing so it wasn’t that bad.