the host met us there and got us in. he gave us lots of information and suggestions. the place had been completely redone and everything was brand new and huge. ( cant get used to not having top sheets on the beds some places). everything provided including laundry soap. had a lot of character in building. there is an elevator but you still have a little bit of stairs. easy walk to subway and felt very safe for two women. the subway felt safe also and easy to navigate. we were only two stops to Christmas markets which were really nice. some markets were farther away. a little market and a very good italian rest were also one street over. ask about the shortcut! Vienna was a beautiful place. we went for the Christmas markets but would love to go back and see the city. would definitely stay here again.