This is a larger company with several apartments. Unfortunately, hospitality was missing a bit, but before I go into the negative, I will hit on the positive. Beds were nice and comfy. Good linens. There was enough table and chairs for us all to have a meal together (enough dishes as well). The apartment had a pretty good layout. They answer phones and were polite and did take steps to solve problems.
Now the negative: First, they do not respond to messages via the AirBnB app. It shows a decent response time, but that is only because after you call them and talk, they will send a message on the app. I never had a message returned, even after a week, until I called. You get many emails and messages about the rules, regulations, costs for breaking a rule, but not much by way of welcoming and making sure you have what you need. This was one thing that lowered our feeling of hospitality. It just felt like a business and not like we were a welcome guest. They had a sign with wifi information which was out of date and did not work. The current wifi system requires logging into an unsecure network and needing to sign-in every 2 hours to use it.
The cleaning was sub-optimal, with stains on the wall (looked like blood) and a bathroom that wasn't clean (not like a big mess, but the toilet and surrounding hadn't been wiped down and cleaned.) No trash bags in trash cans or anywhere in the apartment. The only cleaning supplies were two rags, Four capsules for the dishwasher (we stayed for a week), one small bar of soap per person, and a small vacuum with just a hose (no attachments). We called about the stains and someone did come that day and clean it off. We also called about several lights not working and curtains not being hung up 100% correct, but they didn't solve those issues during the week we were there.
The apartment has a lot of potential (although the very old floors were annoying), but the company needs to improve their hospitality in our opinion. They are responsive to phone calls, but need to take a couple extra steps to make guests really feel welcome.