Once we booked the place, we received a message detailing how we can get to the apt. But we were on road and not be able to confirm that we received message. One day before we arrived we received another message reminding us how to get to the place. We arrived the place around 11pm,we called Ingela and she showed up at the building entrance within 3 minutes to welcome us and led us to the apt. The apt is very clean, quiet, bright, and family friendly. The location is very convenient, only 3 minutes from subway station.Once we were in the apt, Ingela showed us the apt and answered our questions such as local transportation, good place to eat etc. which helped us a lot as well as saving us some transportation costs.Because we had a tour at 9:30am next morning and lasted until after check out time, Ingela kindly allowed us stored our luggage for a few more hours. In short, we very appreciated Ingela's warm reception and had a very pleasant stay. We highly recommend Ingela's place to stay if you visit Viena.