I did not personally interact with the hosts but was told from my friends that they were very friendly and welcoming. The apartment is in a perfect location to see many things in the city. I do believe it is a rental and not an actual home. It was very clean when we arrived and the sofa was already opened up and ready as a bed. As typical with Airbnb the photos online make it seem much bigger than it is. Loved that there was a lift to get all of our bags upstairs! The only suggestion I would have would be to get rid of the carpet. It does not look clean and you can tell it's been there for a while.