This experience was by far the worst AirBnb experience I have ever had!
1. They did not respond for check-in
2. They did not answer calls
3. We had to go to hotel at 23:00 at night, because they did not provide the possibility of a check-in
4. Next day they responded and said our messages were “outside business hours” - although we had reached out multiple times during the day
5. They asked for private and sensitive information otherwise they would refuse to provide check-in
6. Finally we get check-in info but the keys don’t work
7. We are waiting in front of the place for four hours in which customer service is now responsive but treats us like we are stupid
8. They send a locksmith to open door
9. THE APARTMENT IS EMPTY - No furniture, no lighting, nothing!
10. They refuse to refund money.
11. They only refund money after AirBnb finally responds after 72 hours and makes them refund.
I do not wish this type of nightmare to anyone and can only urge you, in your own interest, not to book with this company.