This apartment in an older building outside of the city center but very close to public transit. You need to take the number 2 tram or the UBahn (both a few steps from the apt) for 20 minutes to get to the sights in the Ringstrasse. Inside the apartment is modern and clean. Think: dorm room with Ikea furniture. Bed is firm. Pillows are the standard european kind which are much less substantial than the American kind. Great shower! With the windows open there is a bit of street noise. Not a lot of dining options nearby; mostly smoky coffee houses and middle eastern food shops (kabobs and such). You can walk to several grocery stores close by and a mall is about 1km away. Never met the owners. The card key was left in a little combination lock box outside the flat so getting in was a breeze. If I were to visit Vienna as a tourist again, I'd stay somewhere closer to the center which would probably cost more.