Michael was communicative and replied promptly to all of my messages. Getting in the apartment was not a problem, even when we arrived late. The apartment is spacious, impeccable and well located. The furniture and decoration is very nice. The kitchen has everything you can possibly need. My favorite part? the bathroom is HUGE. I highly recommend this apartment if you are traveling with a group of people, like I did, you won't feel it is crowded because the common spaces are really big. The only thing it could improve on is the wifi connection, at times it was slow. I'm not sure it would be able to handle conference calls if you are traveling for work. But I had all the Internet I needed to look up things.