Check-in at Ursula’s place is a little different than I’ve experienced before. You call her “helper” when you are in the taxi on the way to the apartment and the helper meets you on the street, gives you the keys and shows you around the apartment. Her helper has an Austrian phone number so make sure you bring a phone capable of making international calls if you are from out of country. For some reason Ursula’s helper was not answering the phone when we called but I was eventually able to get a hold of Ursula and she straightened things out. The helper does not speak English but she was still able to show us around the apartment and was very helpful. The apartment is huge and beautiful in an amazing part of the city next to the nicest shops and restaurants. Truly and incredible location - probably the best I've stayed at. The apartment could use a minor amount of TLC - there are a couple cracked windows, loose window handles, a wall tile in the bathroom taped into place, etc. but nothing that meaningfully detracted from our stay. One tricky thing for us is that it was very hot (90F/30C) during our stay so the apartment, being on the top floor, would get very hot during the day. There are 3 bedrooms but only 2 portable fans (and no stationary fans) in the apartment. I asked Ursula via Airbnb messaging if we could have another 1 or 2 fans but she did not respond. We still did ok but it would have gone a long way to have another fan so nobody had to stay in a hot bedroom with no fan. Overall we had a great stay and would totally recommend Ursula’s place with the few caveats in mind already mentioned.