We originally booked another appartment with Harry. The day before arrival we got a message that our appartment was no longer available due to a problem in the appartment. Of course, this is unfortunate for all of us. Harry suggested us the basement appartment in the same building, an even better appartment is how it was sold to us. However, this was a serious downgrade from the appartment we booked, this was not what we signed up for: a smelly basement with 3 bedrooms, no real kitchen - more a kitchenette, a bathroom with a broken shower head and no living room.
We are regular customers of AirBnB for many years and this was our first dissappointing experience.
This was our first vacation after a long year of Covid lock downs and travel bans.
On arrivial, the lockbox wasn't working because the instructions were not updated so we couldn't open it. We tried to call Harry, but were unable to reach him. So we sent him a message and then we had to wait outside for an answer which we got within an hour.
On entering, like any basement, it smelled like a basement. One room had an airfreshener. No welcome note, no instructions and no hairdryer although that is ticked in the amenities. So I sent another message to Harry with the question for the Wifi code and where I could find it. And we haven't heard from him since.
The way the place is described and the pictures you see on AirBnB, it was not entirely what you expect to get.
But in all fairness, there were good things too:
- good and quiet location
- the bedrooms were nicely furnished
- this place is good for students or budget travelers (which we are not)
We hope that these things get fixed for the next guests.
M&W