The host Caroline wasn't in the country, so her friend Paul was there to help us. He agreed to leave our luggages in the apartment few hours earlier than the check in time, which was great! The apartment was nice. However, breakfast and toiletries suppose to be included but breakfast wasn't provided the first day. I emailed Paul and he brought us breakfast for the rest of the stay. Soap bars were also not provided. I used mine since I always take extra with me. We had problem with hot water. One morning we woke up with no hot water at all, but Paul took care of this problem during the day. Another day, we had power outrage, and of course no hot water and no internet to contact Paul. It was very inconvenient. Caroline had so many good reviews, but I don't know why we had problems. I hope next time she will be able to be present because she has a nice apartment and good location.