Gerhard was communicative from the start and very helpful in working out details about dropping off our bags since we were arriving early in the morning. Gerhard also welcomed us when we arrived and showed us around the apartment - he was a great host and seemed to really care whether we were enjoying ourselves. He also booked us a taxi the day we were leaving. The apartment is great - the balcony is beautiful and everything is clean and tidy. It's an 5-10 minute walk to the Museums Quarter and only another 5-10 minutes to the Opera House. This is a great place to stay!!