This was our least enjoyable AirBnB stay on this European holiday. Harry was very difficult to communicate with (he took days to respond, and when he did respond the messages were not helpful), which left us wondering about the details until literally just a few hours before our arrival. Harry attempted to impose a € 12 checkin fee shortly before our arrival (he informed us of it in a message). When we protested, he eventually agreed to the above the charge, but we still had to pay it upon arrival in order to get the keys. Only after we reminded Harry of his promise to waive the fee (which is not disclosed anywhere in the listing) did he refund it.
The apartment is listed as “St. Stephan’s Skylodge”, but it is actually at least a 10 minute walk to St. Stephan’s Cathedral., so beware if proximity to the cathedral is important to you. The apartment itself is beautiful and the rooftop deck is very nice, but the apartment lacks basic amenities such as cooking knives in the kitchen, mirrors in the bathrooms, and closets in the bedrooms. You should also be aware that no soap or shampoo is provided in the bathrooms. The clothes washer is in the kitchen downstairs, but the dryer is standing in the middle of the upstairs bathroom, which made doing laundry inconvenient to say the least. There is no house manual, which left us to figure out the 12+ remote controls ourselves (hint - the small grey one controls the sun awnings). Also frustrating was that there was no local information or suggestions provided, and we were only allowed one set of keys which made it extremely inconvenient when our group wanted to explore in different directions and then regroup at the apartment later on.
As I say, the apartment itself is very nice, but it clearly has never been lived in. Rather it appears to have been used for short term rentals for some time, with only the most basic of amenities provided. That, plus the difficulty in communicating with Harry and his questionable imposition of a checkin fee, left us very disappointed with this stay. We ultimately had a good time in Vienna, but for our next trip we will be staying elsewhere.