My staying with Smart Apartments was not really a staying..I booked an apartment months before my arrival in Vienna but due to refurbishment works during New Years..my booking was cancelled a couple of weeks prior to my arrival! I was annoyed to say the least as I thought I would never ever trust airbnb and will always book hotels from that moment. To my satisfaction as a customer, smart apartments booked another hotel that was close to the city centre and also paid for that booking. I'd like to visit Vienna again and I'd gladly book with Smart Apartments again, despite the amount of inconvenience caused! They obviously value the customer. Thank you