Our family stayed in three Airbnb’s during our Christmas vacation. The Vienna apartment was the only one that gave off a cold, robotic vibe. The other two places provided plentiful toilet paper, shampoo, soap, washing machine detergent, espresso and chocolates. In Vienna, we had to make an immediate trip to the store for extra toilet paper, hand soap, etc. There were no bath mats outside the showers, so slipping on a wet floor became a hazard. On a positive note, the apartment was clean and located in a good area. I don’t know that I would have been as picky about things if I hadn’t stayed at other places that seemed to put an emphasis on personal touches.