The apartment was very clean, cozy and exactly like the photos. Also, the location was perfect, just 3' to the tram stop and 10' to the metro station. Veronika was always available and easy to reach out. When we faced a problem regarding the heating, she explained how to resolve it. Concerning the check in procedure, it was a little bit challenging. It was raining and it had 4 degrees outside, so we had to find the lockbox located at a flower bed next to the building. Overall, it was a pleasant experience and I recommend Veronika's apartment!