Let me start off by saying that I didn't actually had the chance to spend time at Aren's place, due to the outbreak of the Corona virus. I was planning to visit Vienna for a conference, which was scheduled for a later time, and had to make last minute changes in airplane tickets, and cancel my reservation for Aren's place.
However, let me point out two things:
1. As soon as I made the reservation, Aren contacted me, providing all the information needed regarding the place (location, WiFi password, detailed instructions how to get there from the airport, etc) and asking the time I would check in, so as to know. Excellent move.
2. When time came for me to cancel, Aren and I managed, through Airbnb Support, to settle on a 50% refund on accomodation fees. This shows understanding at times like this.
So, I'm rating high because of Aren, and actually ended up really wanting to spend time at his place. Will consider checking out his place for future visit.