Over all great experience with Ralf! Our bus was a couple of hours late and he was very lenient with the check in time. Although the wifi was not working when we got there, he instructed me how to fix it, and has put in a new router since, so that problem won't happen in the future. The location was perfect for us since we really enjoy walking, but everything was walkable or an easy metro ride. He also provides complimentary bread, cheese, and yogurts. He even gave complimentary champagne and kit Kats. Don't hesitate to book!