Mario’s apartment is well located, within easy walking distance of the major sights. The metro is at the end of the street which makes it very accessible. Luggage drop of is allowed which we found very useful. The apartment is very well equipped and on this basis we would recommend this place to future guests.
Communication upon booking was great however this was not the case upon arrival. We had a question about luggage drop off which was not answered until the following evening when we asked if there was a problem following several attempts to contact the host. We had asked for a cot and high chair prior to arrival as suggested by the host however these were not there. These were dropped off shortly afterwards however the high chair was not clean. This was not majorly problematic though.
Throughout our stay we received messages warning us not to make any noise after 10pm as neighbours have previously complained and reminders that we could check out late for an additional fee. I assume these are messages sent to every guest. We have stayed in many airbnbs throughout the world with positive reviews and the tone of these messages did not feel welcoming. We felt unable to relax in case our baby cried or crawled too loudly on the floor. It felt like we were given no local recommendations or made to feel welcome, instead just constantly asked for more money.
After check out we also received a message advising that we would be left a 5 star review and asking that we did the same as anything other than this is detrimental to the listing. I understand the review process and believe in giving honest reviews to allow future guests to an accurate reflection of our experience when considering where to book. Again the tone of this message felt opposed to the Airbnb ethos.
Overall, the apartment itself is great. The hosts however lack warmth and the welcoming spirit which we look for when staying with Airbnb