The flat was conveniently located in the city near public transportation, and had a great layout with the bunk beds for the kids. However this is where the charm ended. I have never been so insulted at a check-in before, and I have been using AIRBNB to travel across Europe for five years now. I have a family of five people, including three young children. I gave Ana an estimated arrival time, but I was taking public transportation and had never visited Wien before. We were 30 minutes later then the time I estimated, and the host demanded I give her 10 euro on the spot to pay for a cab so she could go meet her friends. She then proceeded to lecture me on how AIRBNB's were run and conducted. Her overall tone could not have been more disgusting. She was unwelcoming, disrespectful, and rude. Frankly, I would never recommend this apartment to anyone because of this experience. It soured our whole trip and made me mad that I was actually paying for this type of a service. The flat also had other cleanliness factors, to include a clogged shower drain, pillow with mildew/sweat odor, numerous burned out light bulbs, and furniture that seemed to never have been cleaned under.