Location is top notch and undeniably the best selling point of this hotel. Room was exceptionally clean and well kept.
Receptionists need a bit of training on being receptive and accommodating. On day 2, guests were not notified beforehand that breakfast will not be available at the usual spot from 6.30-8am. When I went down to the reception at 6.30am, receptionist said it will be available at 7.15am. When I went up at 7.15am, still not available. Had to take breakfast at restaurant downstairs. Breakfast was ala carte instead of the usual buffet. I definitely ordered less than the buffet price but was still charged full amount. A few hours before check-out, I politely asked receptionist if I may delay check out for half an hour to an hour. Without batting an eyelash and not even pretending to check the screen, she said no and gave the standard response of “today’s fully booked”. Between the two of us, we know that was a weak excuse and a definite lie.