Unfortunately it’s been a pretty unpleasant stay for us.
While it is true that the host was experiencing a family emergency, we’ve also experienced many problems with the apartment: on the first day, he showed up to open us the door 1 hour later than our arrival (with us having to wait in the street with our luggage), when we had agreed days prior on the time and neglecting to say anything about him not being at home until we texted and called him, while we already were outside the door. Then, he told us that he had lost the guest keys but had only managed to make a copy of one of the two keys. We ended up having only one key for the main entrance, that we both needed. At first he suggested we just take our chances because “the main door doesn’t close well anyway and we should be able to get in”. After we pointed out that it was not a good idea, we shared the entrance key with the host. This made the situation all the more stressful because we had to keep in touch and organizing when to go out/when to come back constantly and led to him calling us at 1PM two nights in a row because he needed to get in and he had locked himself out, leaving the good pair of keys in the apartment. Also, on the first day we wanted to shower in the evening, but when we came back home in the afternoon our towels (provided by the host) were hanging on the door completely wet, making it impossible to shower. Last but not least, as he didn’t get the time to wash the bedsheets in advance, he bought new ones and gave them to us, still packed (so not exactly clean).
Regarding the apartment, the position is very good and it was quite okay, yet the floor not clean at all. The dustbin in our room was already full of garbage (probably from previous guests). Generally speaking, although the host has tried to meet us halfway and solve the many problems, he hasn’t been able to provide us with some basic services that should not be missing for a pleasant stay.