I can’t comment about the apartment we booked as we never saw it. Unfortunately there had been a gas explosion in the area a week before we arrived so it had no gas to the flat. We were only told this upon our arrival after travelling.
Sabine and Kurt offered us a choice between, staying there with no gas (shower etc) and walking 15 mins to their hotel every time we wanted a shower (At least twice a day a day), or staying in another apartment over the other side of the City for three nights then packing up and spending the last night in their hotel.
Neither sounded ideal especially as I’d studied the city for months and had planned every day’s sightseeing and booked our evening meals starting out from our intended accommodation. Also who wants to walk 15 mins there and back for a shower each time or pack up and move during a holiday.
None of this was the fault of our hosts. We decided on the option of staying at their other apartment and then the last night in their hotel. There was a major issue with this flat tho. I was in Vienna with a FRIEND and there was only one bed!! The next three nights ‘sleeping’ on the settee were not great for me!! They did manage to get us two rooms in the hotel for the last night though.
I have to say it wasn’t the trip I had planned for us in Vienna but that was no fault of Sabine and Kurt. They did provide us with alternative accommodation but it didn’t suit our needs and wasn’t the flat we’d have chosen.
We did try and get some sort of a monetary compensation for the disturbance to our plans/stay but to no avail. They provided us with a taxi to the new apartment and one back to the hotel, as well as a bottle of champagne so I guess they thought this would suffice.
Apart from sleeping on a settee my only other issue was that Sabine promised to get back to us (during a phone call and in an email, but didn’t until I informed the hotel staff of this).
The problems with the accommodation didn’t stop us have a wonderful city break in beautiful Vienna.