Harry was not very accommodating or polite. We were informed that the keys would be in a secure location on arrival. When we arrived they were not in the location and we were told we would have to walk 20 mins or take a tram to the location where the keys were. No offer was made to bring the keys to us. The communication style was also unfriendly. To make matters worse when we accidentally locked the keys in the room, we were not only asked to walk 20 mins again back to the same location, but to leave a cash only deposit and then to return the keys that same evening. Overall we found that Harry is really just running a cheap hotel service, but even cheap hotels have some basic understanding of customer service. There are many better deals closer to the city centre and you likely will find better hosts.