A bit of a challenge getting in touch to set up check in time prior to start of trip...time difference, maybe? but once we connected, it was smooth sailing. Check in was super easy and we enjoyed meeting George the father who was an artist with a gallery next door. Beautiful studio apartment, nicely decorated with great light. Andrei was very accommodating allowing us to leave our luggage in his office after checking out. Be careful to look up to see which way the shower head is facing before turning on the shower...I didn't and got a big wake up call! Vienna is a beautiful city...we really enjoyed our time there