We had a very unpleasant experience with this Airbnb. As we went to visit out daughter in Vienna and she lives in a students dorm, we have no possibility to stay at her place, so we fist looked for a hotel. According to booking.com up to 84% of hotel places were booked and the ones remaining were very expensive. We decided then to look for an airbnb, and we found this one being close to our daughter's dorm. We booked it without any problem and got the informations about key and everything via message. As we arrived there, fist of all the building itself felt very unsafe and weird. It was very dirty and we just had the feeling of unsafety. As we arrived at the door of the apartment, the key was supposed to be in a safe box where we had to give in a received code to open it and get the key. As we started to look how it works, we came tot the realisation that the code was already written, and as we opened the box we had the surprise to have no key in it. We knocked on the door but no one answered. Our daughter called the owner to talk to him, and he said he will call back after he finds out what the problem is. As he called back, he told her that apparently the guests that stayed there before us decided to stay one more night, and that the apartment was occupied and he can't do anything about it just to refund us our money and try to find us a different option. We were left in the rain, without an accommodation pretty late at night. We even had to go back to the airbnab to pick up our refund.We had to pay a much higher price for a hotel, and we didn't hear any more word or call from the owner.
It was a very bad and unpleasant experience, and as we said, the building and location felt very unsafe.
We don't recommend the airbnb at all because of this bad experience we had.