I really hate to write negative reviews, especially when hosts try to solve situations and are accommodating.
There was quite the wait for check-in (around 4.30pm instead of 3pm) as someone forgot to place the keys in the lockbox, but Josef was kind enough to keep me posted and communicated with me throughout until I had my keys and could check-in. Additionally, he also kindly offered to take off one night from my whole stay (as I had originally booked about 12 days), which I appreciated.
BUT, the actual and MAJOR issue was that on day 2, I noticed BED BUGS in the bedroom. My biggest nightmare. I immediately notified him and also moved out straight away and there was no arguing at all of me being refunded for the remainder of the days booked. But since I left my luggage in the bedroom (on the floor), I wasn't sure I am carrying any bugs with me. To be on the safe side, I had to purchase a bed bug spray for the suitcase, and had to wash/heat dry most of my clothes, but I also have items that I had to bring to the dry cleaners, which sets me back quite a bit in $$ (as I travelled with 2 large suitcases).