We arrived around 6pm. The WiFi chip to use the elevator was faulty so I called the host who said was coming over in a couple of minutes to fix the problem. Instead she called 15' later to say that the apartment was not available because the cleaning lady did not know we were checking in and offered another flat in a different area.
It was already dark and cold so we accepted this offer. However we were really disappointed to find out it was only 1-bedroom not 2 as the one we had originally booked. This flat lacked the basics, even toilet paper!!!! and guest information and seemed still a work in progress really.
We decided to call AirBnb and cancel our booking even if the host kept calling offering other solutions. But after this experience we decided not to chance it with this one and found another accomodation. Very very disappointing and time-waisting especially during Covid-19 restrictions that make travelling already so hard and complicated.