Walter gave quick and accurate answers to all our questions before we arrived. Walter's friend gave a hearty and informative introduction to the appartment and Vienna. He made us all feel welcome, even our two little children. The appartment is clean and nice, and fully equipped with the essentials for a travelling family. The description of it is accurate. The location is excellent for a family, closed to Esterhazy park and the museum quartier. Thomas helped us order a taxi to our flight home and we felt sure that we would get help if we needed. We were very happy with our stay.