Shantia was very helpful from the start. He gave great directions to get to the apartment and met us there to go through a map to highlight places me might be interested in seeing as our time in Vienna was very short. The apartment was exactly as expected and had many facilities. Shantia also kindly brought us pastries the morning we left which was a really nice touch. Whilst our visit was brief it was very enjoyable and we would not hesitate to return to Shantia's apartment.