What a wonderful experience at this rental. From the beginning, Thomas was very communicative and quick to respond to any questions we had prior to our arrival. When we did check in, Thomas was there waiting for us at our convenient time. He gave us the tour of the apartment with directions for EVERYTHING from the coffee maker to the thermostat! To top off that, he sat down with us with a map of Vienna and pointed out all of the must sees and dos! Without his guidance, we certainly would have missed out on A LOT! He said to enjoy and get lost in the city! He was amazing. The only "issue" we had was addressed immediately. The tub was slow to drain, and he had a plumber there to fix it asap. Other than that, this place is INCREDIBLE! It is located to everything you need to enjoy your trip; grocery store steps away, 5 minute walk to the train/bus/trolley station, amazing restaurants. We will rent from Thomas again!