Charlotte was an excellent host. Her instructions on transport from the airport were spot-on, and she even met us at the bus stop to be sure we didn't wander around. The apartment is in a great location, short walk from subway and tram, and a few blocks from a bakery/cafe. Also, the coffee machine was a great joy in the morning. If you plan to use the washing machine, be sure to get instructions; it's not obvious. And be aware that the shower (typical of many European apartments and hotels) is not enclosed, so water tends to spray everywhere. Bathroom layout is odd and shelf space minimal, but water is plenty hot. We had no problems during our stay, but I'm sure charlotte would have responded quickly.