The apartments are part of a large complex with long-stay and airbnb rentals, and there is limited staff to assist check-in and other questions short term stay guest may have. They can improve on communication as the information provided in writing before stay turns out to be not accurate upon stay. Also elevator broke down several times during the week stay, meaning guests are stuck and had to wait since were told stair cases are for emergency only. Overall the apartments are clean, functional, and the location is great, but they could fix the small things (key malfunctioning every other day, no soap/body wash) to make the experience better. Lastly be mindful that the place is hard to find for taxi drivers and does not have direct car access.