We stayed in Ingela's apartment for four nights and she made our life very stress free while in Vienna. She made arrangements for ride from the airport at a very good rate, and then again to the train station. Her apartment is very close to the U4 station; U4 line takes you right to the old town. It is also a station away from The Schonbrunn Palace. So very well located, slightly away from the busy touristy area, yet quick enough to get there.. Ingela was a very welcoming, helpful host. Her apartment was exactly as pictured. She provided us with written instructions on how to get into the apartment if she was wasn't there when we got there. She got there five minutes after we arrived, and gave us good orientation of her apartment, and the amenities. She had two cell phones available for use, which was a nice touch, not that we used it but we did carry with us for couple of days in case we needed to get hold of her to get around the city. Upon arrival at her apartment she had a binder with lots of helpful information for nearby cafes, markets, restaurants etc. The apartment basically had everything you would want. Ingela was very helpful and responded promptly before and during our stay, to any questions and concerns that we had. She came by for a visit on our last night to say goodbye. This was our first airbnb experience and we felt very comfortable at her apartment.