We were visiting this beautiful flat in great location in February with my husband and 5 years old son. Faced the problem there was no heating and no warm water uppon arrival. It was slow response from host, she was assuming we are just not able to turn the heating on. At the end of the day she offered another flat in the are as there was 15 degrees. For the second day repairmen arrived, but it took 1 day to the icecold flat to warm up so we slept in 18-19 degrees.