Our hosts were extremely helpful; from the time of booking, upon arrival and throughout our stay. They provided us with clear and easy directions to the apartment from the train station and someone was kindly waiting at the apartment upon our arrival with keys, maps, instructions and information about Vienna. We felt very welcomed; the hosts even had a variety of helpful kitchen consumables in the fridge awaiting us; including some homemade jam! The area of the apartment is excellent; in a lovely neighbourhood with shops, restaurants, parks and even a pool. It was nice to be away from the hustle and bustle of the city centre after a busy day of exploring! Still the apartment is only a block from the metro station which means you can be in the main part of the city in 15 minutes. Quick and very easy to find your way around. We thoroughly enjoyed our stay in this apartment and area in Vienna.