I am not usually one to leave a negative comment, but in this case I think I am obligated to, considering the fact that we found Cornelia to be unecessarily rude.
The place itself was nice; the location is great, the place is is clean and is equipped with everything mentioned
in the description. Had it not been for the following, I would've recommened it to others.
1. Miscommunication
Cornelia sent me a message through the app asking when I will check-in and check-out.
I have told Cornelia that we would be arriving at 10:15, and this may have been vague, because
we meant we were arriving at the train station at that time, and she may have confused it with the check-in time.
A simple message asking for clarity on this matter would have been fine, but she replied with a message
using CAPS saying that she thinks we did not understand her.
When we met her in person she also kept saying that we did not understand what she was
saying. Though English is not my first language, my friend and I do not have any problem at all conversing
in English, (I have lived in the US for 10 years) so her assumptions that we could not understand her messages
or what she was saying did not make any sense to us and left us feeling very, very perplexed and angry.
2. Attitude
Cornelia had let us check in at 12:00. She gave us the keys and told us where everything that
we needed was. My friend and I had brought Ramen noodles that we were hoping maybe we could
cook, if she allowed us to, since it would take only about 5 minutes. When my friend asked if we could
perhaps use the kitchen, Cornelia asked us if we even read the description written on the airbnb page and
started getting very emotional. She said that she "did not have a good feeling about us."
She also said that we were "not nice guests" and that she was bestowing a favor on us and we were taking it for granted.
We could not believe what we were hearing. Yes she had let us check in early, but when she had asked us if we could
check out earlier for her next guest, we had agreed to do so. Cornelia said she waited weeks and weeks for our reply
regarding when we would check-in, and yes, it did take me a few days, but not enough to cause inconvenience.
To have a host who cannot wait a few days for a reply (we were travelling) is beyond me.
My friend repeatedly said that we were simply asking if we could use the kitchen, and if we couldn't that it was fine,
but Cornelia had to go on and tell us that she did not have a good feeling about us.
It got to the extent to where Cornelia said that we "could not have a conversation on the same level." Her condescending tone and the way she raised her voice was and is unacceptable.
My friend and I decided we needed to do something about this and decided on writing a detailed reveiw on our
stay at her place. Cornelia is a superhost according to airbnb.
How can a host who treats other people in this manner be a superhost?
If you are looking for a place to stay without considering the host at all, be free to book this place.
But I will warn you that my friend and I felt we had a not-so-good start for our trip in Vienna because of
our conversations with Cornelia.