Niva was responsive and gathered a few of our requirements and arranged them. Her tips during new year's eve and new year's day were also useful. Apparently the building is old and the apartment can get pretty cold during winters due to the old walls. We just didn't realise the thermostat wasn't set to the right temperature so it was cold at the beginning of our stay. Niva helped us fix that later. Apart from that the stay was delightful.