This was my worst experience in Airbnb. It all started with a broken boiler, and we had to wait more than 2 hours for a technician. In the meantime, we were struggling to communicate with the owner due to the language, since she didn't speak English, although in the description English is included in the spoken languages. The other thing was that we agreed to check out one hour later (11am), which was very nice of her, but the cleaning staff arrived at 10 am to clean the house! After 10 minutes of calls, we managed to stay the extra hour. And on top of all of that the apartment was definitely not so clean.