Rye Saltwater villa is an amazing property if you are looking for an expereince in and around Mornington. The property was well equiped with swimming pool (with heating options) and other recreational facilities like a pool/billiards table. The bedrooms were spacious and the kitchen was fully loaded with conventional and induction cooking appliances.
Tamara is a really good host and was prompt with the check-in and checkout request. However, there was one time where the host jumped to a conclusion without even hearing both sides of the story as per her cleaners (a bit polite tone can go a long way). We also opted for a heated pool option (paid $250 !). The day when we got in the pool the water was not heated and when contacted the host, I was told the temp was set to 26-28 where outside temperatures was 25 deg on the day didn't help (Ask for water temp to be 5 degrees higher than expected outside temp is my suggestion). Really appreciated the host atleast giving us one day of 33 degrees of HEATED POOL!
We work in service industry ourselves & I think Tamara had an opportunity to sympathize with a family of two 7-12 weeks of infants who arrived 1 hour before check in time at 3pm on the DRIVEWAY of the house to park the car and feed their kids in the car and got asked to leave the premises immediately even though we did not ask to go in the house! As mentioned the house was great but we certainly will not return due to limited hospitality and heated pool experience.
AirBnb polices are standard across and we respect that, but a sense of empathy and hospitality particularly being a hospitality stream, would go all the way.
Overall it was a good property some levy with the SUPER STRICT host policies would have made it a better one : )