The beach house is well located and spacious with a good sized pool- great for a family holiday.
Although we had a relaxing Christmas break there, the experience was spoiled by poor hosting. Not only was there a few items that appeared overlooked- no doona cover on the doona to the master bedroom, no basic kitchen items such as salt, parts of oven not functioning and some parts of the house were pretty dusty. As we were there over the Christmas period, we decided to not make a fuss over these items. We made sure to abide to all the house rules that were on laminated sheets around the house.
To our surprise, the day we left, I received a message from the host asking me what happened to the doona cover in the master bedroom. When I responded that there was none when we moved in, I received no reply. 4 days after, I received a response letting me know that the cleaners had confirmed that there was no doona cover to the master bedroom bed as they had “triple sheeted” ( not accurate as there was actually just a fitted sheet and a flat one under the doona). She also added that there were “a few small things damaged” such as the lock on the owners pantry door as well as a “few other bits when I did the clean on Sunday” and that she would “ address these with (me) in coming days”. My immediate response to her was that I was certain we did not damage anything and to not make unfounded assumptions. 4 days after and I still haven’t received any response or any info on the “ other bits” we allegedly damaged!
After 6 years of using Airbnb for our family holiday with great success and great reviews from each and every host, I unfortunately feel I needed to write this review to give the heads up to fellow Airbnb users.
There were warning signs from the time I made the booking which I now wish I had alerted Airbnb to instead of putting my trust in the host- for instance, as soon as I had paid for the booking, she messaged me through Airbnb to say there was a mistake in the price listing and asking me for a price adjustment of $300. She followed it up with a text message to my phone asking if I would like to pay the additional amount outside of Airbnb as Airbnb could apply “additional fees”. I agreed to pay the additional amount, thinking she might have made a genuine mistake. With the experience we had after the holiday, I regret not questioning the additional fee but glad I insisted to do the payment through Airbnb- unfortunately the host cannot be trusted.