Hi. We really enjoyed our stay at the property. The home was very stylish, modern, clean and very comfortable. A very well presented property that we would thoroughly recommend to others! Well equipped, luxury accommodation indeed.
However, there were a couple of areas that where I feel that the rental agents have significantly let this wonderful property down.
Firstly, given the really luxurious accommodation, I really did not expect to have to make up my own bed. A set of un-ironed sheets for the guests to then make up the bed really ruined the luxurious feel to this property. The house rules also insist that I take our sheets off the bed when we leave - again, it just takes away the luxury feel that is very much built into the property. It is surely not beyond your cleaners ability to make up and strip the beds?
Secondly, I totally agree with a previous reviewer that the phone call to remind us not to make noise at the property was completely over the top. As well as very specific house rules on rental, I then received 2 further emails from you reminding me not to make noise - and details of the associated fines if we do! Then you phone me on arrival to lecture me that the neighbours have our number if we make noise and the fines are $xyz depending on the offence! You are assuming that every customer will break the rules! That I find quite unsettling. It may be an approach that you might want to reconsider?
That aside, we had a fabulous stay. It is a lovely property that you are managing. One of the best Airbnb we’ve stayed at! A beautiful home. A truly 5* property! Rental Agents - Please just trust your guests more.