Great place and newly renovated for large group with 5 rooms, and Doreen provided clear instructions on checking in and checking out. Place is also really close to the Peninsula Hot Springs. But the good stuff stops here..
We were only informed that ground floor heater wasn’t working on the morning of arrival itself and Doreen was unapologetic in her message and did not attempt to provide any alternate solutions. It was even mentioned in the check-in message that downstairs heater warms up both floors, but upstairs heater does little to warm up ground floor. This being so last minute we had to detour back home to get our own heaters, which then really put us behind schedule. Heater upstairs worked fine but half of the group who slept downstairs complained of the cold throughout the night as there’s only as much our small portable heaters could do.
Another hiccup is when trying to plug our portable heater into the power point in the last room on ground floor, it caused the whole fuse to trip. This is really dangerous and fortunately for us, there was a spare fuse so we had to get it replaced. We checked with Doreen and again she wasn’t apologetic, only telling us that no one has reported on this previously. I just hope a more thorough check could be done for future visitors for everyone’s safety.
Minus these couple of hiccups, this is a great place. We sincerely hope that the host would pick up our suggestions and make some improvements from there onwards.