We chose this house because we were looking for something to suit our young family. It appeared to tick all our boxes: portacot available, heating in all bedrooms, close to bus stop, separate space for grandparents to retreat to, washing machine and dryer. It was really well equiped for cooking too. However on arrival we had a couple of issues. Not enough towels was ok, the host was able to direct us to unlock the cupboard for spares. When we arrived we turned the central heating on to warm the kids’ rooms and nothing happened. By the time we realised this, contacted the host and she had replied it was 9pm. She suggested the pilot light outside might be out and that the owner call us to fix it. We had a look outside in the dark but there was no access to the pilot light. The owner then called and said he’d organise it to be fixed the following day and directed us to use the split system heating and open fire (wood is provided but you need to chop it yourself and hope that it is dry. It had just rained before we arrived.) We used the split system all weekend including overnight but the bedrooms were still 14-15C in the mornings which was far too cold for our kids. Owner was unable to find anyone to fix heating so we had no heating in bedrooms all weekend. This was ok for the adults but def not ok for a baby and 2 year old. We suggested they source portable heaters for bedrooms but they were unable to do this and asked us to do this ourselves! We had no car and were there to relax not to go chasing up heaters. Host then suggested we buy more clothes for the kids to dress them in! Also suggested we sleep the kids in the open plan living room under the split system! The final straw was when I suggested that they reimburse some of the cost given that we had purposefully chose this house over many others which were cheaper and better located for us because it had central heating in bedrooms, that she said she would only refund us $200 out of $1550 and only if we gave a good review! This really shocked us as we rely on reviews to help us decide if a property is suitable. If the other reviews for this property were all paid reviews too then I feel I quite disappointed. Hopefully they are able to rectify the heating issue or adjust the property description to reflect the lack of heating in bedrooms as this is a lovely space for a family to have a beach getaway.