Firstly, the ad was incredibly misleading. The photos show a modern and renovated abode, unfortunately the ad failed to mention that the apartment is one of 7 other granny/ commission flats. Better photos and a clear description are required. We booked and paid for this apartment because we needed a place with 3 bedrooms. Upon arrival, we were overcome by how hot and stuffy the place was only to find that most of the windows don’t open. If that wasn’t bad enough, we discovered that the third bedroom was locked. Thinking it was a mistake, I tried to contact the host, Chris, who didn’t answer but proceeded to text me straight away asking who I was. I then successfully contacted the co-host, Maria, who informed me that one bedroom is unlocked per every two people (we had 4 guests, 1 couple and 2 singles, hence the need for three bedrooms). The other two people are not a couple so therefore were not going to be sleeping together. After a lengthy debate, Maria organised for the housekeeper to come and unlock the door, thankfully, on that same day. Regardless, the ad clearly states “entire apartment” not per room.
The house was extremely dirty, lounge room rug was covered in crumbs and dried up food, as was the couch. Dust covered all surfaces. Cutlery, dishes and even the fridge were not clean. There were cobwebs in every room, used earbuds and rubbish in the wardrobes and one bedroom had stained sheets, the other had broken blinds, which wouldn’t close completely. The outside terrace was unkempt and filthy. No cleaning products were provided, we had to purchase these ourselves just to get even a basic level of cleanliness. We spent the first night cleaning the entire place. The toilet blocked less than 24 hours of being there. Thankfully, that issue was rectified quite quickly. Addressed the issue of the stained bed sheets and the unclean state of the apartment, the housekeeper who was sent for the toilet issue, was also suppose to rectify the stained sheets but she was adamant the sheets were brand new. The doona cover and pillow cases were definitely not brand new as they were stained and missing buttons. The cleaner blamed the uncleanliness on the fact that they recently just had a group of schoolies who basically trashed the apartment. It clearly stated in the ad that it was strictly no schoolies accomodation, another reason why we chose this place for our New Years break. Never heard from the host, Chris, as promised. The co-host, Maria, was helpful. The location is great but overall, the whole experience was extremely disappointing and would definitely not recommend.