This is a beautiful property with space for many. Unfortunately our experience was underwhelming, with no pool/spa access for half of our stay and no compensation.
We comfortably spent a weekend away with a few small families. The kitchen is well appointed, the beds are comfy (linen included) and living space is ample. We all loved the backyard and the well looked after garden and lawn - as did the kids.
We were most excited about the use of the pool and spa, which was a big drawcard for our group. These facilities are fantastic, however, we discovered on our first evening the pool/spa heater was not working, and sent a text message to the after-hours number after following the provided instructions. After several attempts to troubleshoot the issue with a property manager the following morning, a pool tech was sent over. He rectified the issue quickly. We then had full use of the pool and spa.
Unfortunately the property manager/s at Jellis Craig Short Stays were completely inflexible on providing compensation by way of a partial refund for not having full use of the property's facilities (the premier facilities) on day one. Disappointing, as we paid a premium for the property, and were told the spa issue was 'human error' on our part. This is false, as the pool tech resolved the issue in an area we were not advised to touch/enter.
Other minor negatives were having no dishwasher tablets in the house m and needing to take batteries from a stereo remote to power the pool/spa remote.
Lovely place to stay, but make sure the ducks are in a row when you arrive.