I have always had wonderful Airbnb experiences in the past. I have never left a negative Airbnb review before. People with any mobility issues, please be warned: this house is *not* suitable. The listing did *not* adequately represent this.
The driveway is extremely steep. A new, 6 cylinder car could not make it up. Parking on the street was necessary.
To climb the steps from the street and then from the driveway to the house requires agility and fitness.
Taking heavy suitcases from the street up the extremely steep driveway is only for the very strong and able-bodied.
I was constantly frightened my older parents would have a serious fall and hurt themselves badly. This was also concerning for my young children.
There was no mention of any of this in the listing beyond a single photo of the driveway.
There was *no* indication that many cars would not be able to make it up the driveway. We were only told this might be a possibility right before the holiday - long after we had paid.
The other major issue is the *extreme* heat in the bedrooms during heatwaves.
I specifically asked prior to booking if there was air conditioning in all bedrooms.
I was told that the aircon from the living areas would reach the whole house and that there would be fans to supplement.
This was *not* true of the aircon - it did not reach the upstairs bedrooms *at all* and took a long time to have any effect on the downstairs bedroom.
The 3 floor fans provided - one of which did not work - were flimsy and did very little to alleviate the heat.
The bedrooms were like ovens. They were so hot that sleep was very difficult. We had to leave two days early as a result.
There were also significant maintenance/cleaning issues.
. None of the outdoor lights worked
. There was a large rip in the front balcony flywire
. The downstairs toilet seat had come away from the pan
. There were dirty pans in the cupboards
. There were half-full bins outside and in one of the bathrooms, upon our arrival
. There were empty conditioner and shower soap bottles, where these had been promised in the listing
. One of the three floor fans was broken
While the owner did respond to messages promptly, and offered to replace the broken fan and fix the toilet seat, I found the response to our other issues unsatisfactory.
After the lockdowns, my children, parents, and I had been looking forward to this 7-day holiday for months. Our disappointment at having to leave early was enormous.