I was really looking forward to staying at this property. Unfortunately, this was the worst Airbnb experience I’ve had.
Basic heating was broken and we were only informed just prior to check-in with no alternative heating option provided. This is not acceptable given it was below 16 degrees inside the house and raining.
Cleaning was not fully completed with an entire rack of wet towels left in the living room and those within the bathrooms were damp. The host stated this was due to the previous guests and took no accountability for the mess. These are basic amenities that even a cheap motel would have.
Furniture was also damaged with the outdoor seats disheveled and old kitchen utensils.
Communication with the host was transactional and unempathetic given the circumstances with her property. Unfortunately we had to leave the property, find last minute accomodation the next morning and push for a refund even though it was clear that there were many issues and the property was not as described. We still paid $620 to stay in a cold house overnight. It wasn’t until we spoke with Airbnb days later that they informed us we could have had a full refund and they’d organise alternative accommodation at the late hour (the Airbnb app did not make it clear that we needed to raise a dispute within 24 hours of check-in). Unfortunately an unnecessary stressful start to our vacation, extremely disappointed by this experience. I would not stay here.