The house is lovely, views are stunning location was prefect for us.
On arrival I was freaked out by the camera locations, completely understandable to have them at doors but the volume of them and location triggered me and I felt it was violating my privacy so I contacted and they said they weren’t active and the listing stated they weren’t active too.
The house had a funny smell on entry like it needed a deep clean but superficially looked great.
Unfortunately I was put in a tricky spot when I noticed they had 2 types of carpet bugs.
Stay or go.
We bug bombed and sprayed everything and then did our best to keep our items in our own bags while leaving others in the car.
Having bugs jump on you is gross and they literally were everywhere, beds, couch, stove you name it. There were bugs coming out of the bathroom vents and others on furniture.
We vacuumed daily and it sounded like it needed it. I think blankets aren’t being washed and possibly a lot of the cleaning is being left to the guests.
The property manager was helpful and very quick to respond but I didn’t trust they didn’t know about the bugs as the issue wasn’t small.
There is no way a cleaner didn’t notice them, it’s possible the cleaner said nothing tho.
This was meant to be a family trip but others didn’t want to stay so just my partner and I did.
I contacted Airbnb to ensure the problem was looked in to and hope this will improve the situation for others staying in the future.
Airbnb offered a small discount refund on the stay after seeing videos and images, which I was grateful for but in high sight I should have left after arrival.
I just felt stuck on my options and all the holiday bookings I’d made and just thought If we bug bombed and sprayed we should be fine for our stay but they kept emerging.
Booking off peek was good value which meant I was comfortable paying for my car to be detailed and all the dry cleaning after the trip but I really shouldn’t have needed too.
I wasn’t going to write a review being I was refunded a small amount that covered my cleaning expense but the more I think on it the more uncomfortable I am with the situation so I thought I would.
I will definitely be looking in to Airbnbs policy regarding situations like this and travel insurance before booking with Airbnb again.
I would recommend this to anyone using it too.
If I had of known my options on leaving, staying, alternative accommodation I definitely would have felt better and I know that’s on me to research, I just never thought this situation would happen as I thought cleaning was much like a hotel.
I’ve definitely lost some of my confidence in Airbnb stays.
Overall- house is beautiful, location is beautiful, bugs were an avoidable nightmare.