Although I didn't end up meeting Gail and Brendan, I felt welcome as soon as I walked into the house. There were towels laid out, the house was very clean and the key was exactly where Gail told me it would be. Before arriving, Gail had made recommendations in regards to pre-booking the hot springs and that she preferred the evening session. I took her advice and everything was amazing! Loved staying at Ocean Swells and would definitely be back again.