The last thing you want to do after a wonderful weekend away is to give a bad review, but I hope this will give you a heads up.
There was obviously a miscommunication between Nikki and myself about booking linen. I thought I had booked it. However it was the fact that my calls and texts were not responded to till 5.20am the following day. We had the house full of my family without any linen on the beds and no towels. Nikki’s only effort was to suggest a local laundry that may or may not be able to help. I am assuming that Nikki lives nowhere near Portsea and is not personally around d to assist with any problems. She needs to have someone local that can be contacted immediately. This is a premium property that charges a premium rate, so they need to provide a premium service as well. We had family and friends staying at other Airbnb properties close by and they were looked after so much better.
You need to read all the reviews as there are quite a few regarding the lack lustre management.
Having said all the negative stuff, I want to say the actual property was great. It was clean and worked really well for us.
For the premium price we paid it is not unreasonable to expect prompt response by somebody on the ground in person.