While the place all looked good at first sight, after our first shower the bottom ensuite being blocked overflowed with feces.
While this can happen we learn from the cleaner a potentially blocked toilet was reported by previous guest, overserved during the clean, and not looked into by a plumber prior to us checking in.
Once we saw the feaces on the floor, took 2.5 hours to manage to contact the property manager, and 6h to get a plumber who couldn’t resolve into the late night. Owners and property manager could not attend to assist in resolving due to covid issues, like the rest of the world to justify poor performance.
I left the property that night due to having raw sewage in a bedroom and my partner chose to stay to resolve with the plumber the next day to try to salvage the booking and the christmas break.
Due to the extent of the blockage he was working with the plumber for a few hours the next day in unblocking by plunging the shower overflowing with feces while the plumber was plunging the dismantled toilet, since the first plumber was unsuccessful on his own, and my partner cleaned up the second dose of raw sewage that the cleaner had already cleaned up once the previous night.
We were promised a bottle of champagne for the inconvenience on the day, and that the owners would look into providing a partial refund for the time lost not at the house/for my partner to manage their house issue.
2 weeks later nothing has been delivered and no follow-up.
There is responsibilities and liabilities involved in running an Airbnb when things go wrong, it isn’t just “here’s the keys and fend for yourself” - we know this as we run our own airbnb and have had to resolve clean water plumbing issues and provide compensation in the past.
In this case the responsibilities were not met as far as OH&S goes with raw sewage, and false promises too many.
Would not stay again.