It is unfortunate that we had the experience that we did. I appreciate that some things were out of the hands of the host, but the description of the property and reading through the listing, suggests doesn’t match in reality. I can see Kelly, is working towards providing a good property, but the beds were very hard to sleep on, the windows needed to be cleaned in the kitchen to see out on to the backyard. The oven took 5 hours to clean and appeared to never have been cleaned. Thd host did refund the cleaning charges of $250. The couch was heavily stained and while the listing states the pool is maintained weekly, Host then stated that this only happens monthly. The washing machine stopped mid cycle, I had to manually drain the machine and then take laundry to a laundromat. This issue was then resolved. A builder was arranged by Host to be at the property during our stay - and we were offered the option of a $300 refund that was not provided as we left the evening prior to check out.