Very disappointing that I travelled 2 hours to the property, with three young children, only to find when k arrived that I could not open check in instructions. When I called MadeComfy I was advised that my booking had been cancelled by the host due to maintenance. It was after 5pm and I had to contact Airbnb myself to find alternate accomodation. Airbnb staff Jeremiah went out of his way to help us but at 6pm it wa very hard. And peak season meant we could only book something without a pool (unlike our original accomodation). They did offer a discount, but it took 2 hours from when we arrived at the original property to find alternate accommodation with hungry, tired children. Very stressful and not the start to the weekend we wanted. Not to mention the refund can take a couple of weeks to come through. Won’t stay here in future or book any properties handled by ‘made comfy’ again.
I would at least have expected a phone call to say it’s cancelled after check in time!