Cleanliness - Airbnb was dusty and stains on couch. Bbq was dirty, kitchen pantry for guests was dirty, we had to wipe down surfaces when we arrived. Huge chocolate stain on couch which we had to clean up.
Communication - lack of communication, especially with check in details being advised after our agreed check in time. I asked multiple times for checkin details the day of check in and was repeatedly told it would be provided 15 mins prior. This needs to be changed to provide assurance/security to guests. Lack of communication throughout stay re: excess rubbish and questions leading up to visit.
Excessive fee ($50 per bag) to guest for excess rubbish. Rubbish bins were full when we arrived so we had to take them home. No solution was provided when we messaged the host during our stay.
The house itself is nice and spacious with great views and facilities (nice balconies, bbq, trampoline etc.) however our overall experience with cleanliness and communication let us down.