We stayed at South Hampton for three nights in February and we hired all 3 properties for $3000/night. We had a total of 10 adults and 8 children. The property and grounds itself are beautiful but the experience was lacking in some areas that would make me unlikely to come back given the cost. In summary
1. You can't expect to get quiet enjoyment or full privacy. Although we had hired the entire property there were 5-6 occasions of people coming in and out of the property that was not communicated to us. This was stressful to us as we had brought bikes for the kids (aged 7, 5 and 3) to ride up and down the driveway. When complaining about this Vanessa did not apologize and said I needed to better manage my expectations and that I shouldn't have expected quiet enjoyment of the entire property.
2. The house is not suitable for children. My family was in The Residence and we made our kids eat outside / standing up so as not to stain all the cream coloured chairs and furniture. Furthermore, noise carried throughout the house so not ideal when with kids.
3. If you are staying for more than a night (even though it's a 3 night minimum stay) You are expected to provide your own toilet paper and dishwashing detergent and dishwasher powder. I know this is minor but seriously what an inconvenience to have to duck out to the shops on our second last day. I also raised this with Vanessa and again was told to manage my expectations.
4. The customer service from the owner is non existent. Vanessa clearly has no customer service skills and shot down any feedback I had. I tried my best to leave on a good note but she was still aggressive and unapologetic until the last email exchange threatening to complain about us leaving some bins not emptied. As a paying customer, all I needed was acknowledgement of my feedback but she was unable to give any.