On arrival we had a personalised card and complimentary champagne waiting for us. The fridge and pantry were fully stocked with spreads and a a loaf of fresh bread which was perfect as we were starving! He checked in throughout the night to make sure everything was okay and was easy to communicate with. Now the actual place is just amazing, we felt like we were in a mini Bali resort. The towel hangers were heated, the spa was set up so beautifully and the showers were amazing!!! Would 100% recommend !!!!