We where unable to make it to our highly anticipated visit to the Mornington Peninsula to see our daughter’s navy recruiting graduation parade due to COVID lockdown in Victoria. We had to cancel our accommodation due to this with very heavy and emotional hearts but was amazed and very grateful to the unbelievable support and understanding from the host Lindsay & Eral. The clear communication with responding to our messages to assist us was very much appreciated.
Once decision was made that we could not attend and question was posed regarding refund options, without hesitation and fast assistance from both the hosts and direct with Airbnb we had a full refund approved and arranged within a couple of hours.
The generosity and understanding from Lindsay & Eral has help eased our disappointment in not being able to attend in what is a very proud moment for us.
We hope to make it too Morning Peninsula in the future and when we do we will be definitely booking again with Lindsay and Eral. We cannot thank you enough.
Glen & Cheryle Gale - SA