We booked the Portsea Beach House (14 Hayden Court, Portsea) for a night on May the 4th. With all the excitements planned to enjoy the night as a group, unfortunately, we didn’t have the greatest experience during our stay due to the following reasons:
- Power Faulty- the meter kept tripping during the night and left the master bedroom out of power
- Heating system- the large bedroom (4beds) heater didn’t work at all
- Over charges- the owner intention for an extra charge ($12 per person to supply sheets and towels) which was included in our booking package.
In addition to the above issues, the intention of over charging us from the start came to our attention to ensure that we look after the property carefully. As a result, we noticed of the placement of the colourful pens, paint and brushes in the play room that was easy accessible to the kids...
The host has raised his concerns about a small stain on the dinning table, however, the table was old enough with lots of marks and few dents that would not be worth requested $1000 charge to replace.
We have accepted his concern and provided him the simplest solution that dissolves the stain (nail polish remover). We have also provided an alternative option to drive down there/or take a professional to help him with this issue.
Overall, we were very disappointed with our stay.