Although the place was great and the initial service of our host was good it finished on a bad note. We had bought groceries which were dependent on the fridge prior to check-in and discovered that the fridge was not working upon arrival. Since it was a very hot day, we had to throw out quite a bit of groceries as it was going to go off. We gave Joyce a call and she informed us that she was aware that the fridge may be inappropriate for long stays and was planning to upgrade it. Had she told us this earlier, we would not have bought that many groceries. The fridge was replaced the day after.
Prior to checking out we gave Joyce a call to thank her for the stay and to enquire about whether or not there could perhaps be some form of compensation for the amount of groceries we had to throw out. It was a polite enquiry that we weren’t fussed about. However, because of this, she changed her tone and became very rude. We stated multiple times that we did not want to cause any trouble. After the call, as we were checking out, Joyce showed up abruptly in person at the apartment and confronted us, calling us unreasonable and threatened to give us a bad review. Our attempts to explain and calm the situation was unsuccessful, with Joyce only becoming increasingly rude. It was completely unexpected and unprofessional. Because of her arrival, we were unable to properly make sure that the apartment was clean and double check that we had packed everything. The approach was uncalled for, disrespectful, and was inappropriate, especially when we had younger girls with us. This left us extremely unhappy and had ruined the end of our fantastic getaway.
I am not someone who likes to end things on a bad note and therefore sent her a message after, apologising for the inconveniences and had explained our situation. In the end, we just wanted an apology for the way she had approached us on the day of checking out. However, it seems as though a guest’s opinion about the entire situation was insignificant to her. We have yet to receive an apology for the way she had approached and treated us. Although the accommodation was more than adequate, this experience has been shocking for us, and we would not recommend Joyce because of this behaviour.