This home is really gorgeous and comfortable (despite each of the beds being doubles and not queens as noted) but there were aspects of the the agent's processes that affected our overall stay. After spending over 4k for the home for a week, we felt that certain aspects did not live up to some of the more luxurious aspects of the home. We spent over 4k for a week in the home and then had to pay an additional $200 for thin sheets on the beds and a single thin towel for each of us. This seemed extraordinary and when you take into consideration the late check in at 4pm and our experience at check out where at 10:15 (15 mins past time), we had the entire cleaning crew (4 people) at the property letting us know that it was beyond checkout, we felt that this agency and Vicki, though responsive, detracted from the enjoyment of this home. If I were the owner of the property and had put so much time and money into the presentation of this home (beautifully styled and high end design elements) I would look into these aspects to ensure that the processes here align with the offering and present the best possible experience for guests.