Jo was really unkind and unwilling to extend our check out which is fair enough because she had other guests but she lacks communication and customer service skills. She expected us to pay an extra 60$ on top of the price of the airbnb which is unheard of! The cleanliness of the house was not up to standards and our safety was potentiomally at risk as the one of the doors would not lock only allowing thesecurity door to be locked which put our valuables at risk! Considering one of the next door neighbours had her sons bicycle stolen this is definitely unacceptable. Really poor experience Jo.