Alexandro’s Townhouse is situated in a prime location.. 10 out of 10 for convenience regarding location of Mornington. You can walk to main street you can walk to the beach you can walk to the shopping, it is very convenient and this was very important for us. The townhouse is well furnished, and the furnishings are of decent quality. It has an excellent coffee maker machine, The beds are comfortable (soft but comfy), The shower has great pressure, there is a bath tub.. and fully functioning laundry.
All of these things should make for a winning Airbnb accommodation, and I’m imagining usually they would.
The biggest letdown for us was the cleanliness of the place. It was not clean. Photos were sent once we got there as there was an excessive amount of black long hair on the ensuite bathroom floor. It had accumulated behind the door and was spread amongst the skirting board all the way to the basin. It was really quite gross. There was no soap topped up in the hand pump and the shower looked like it hadn’t been cleaned since the previous tenants vacated that morning. There were silver seals from the body products they used on the floor of the shower. It was nothing more than wiped over in some parts.
We contacted the agent to advise them of the state of the ensuite. We requested that we clean it ourselves but in fairness to not be charged a cleaning fee when we leave, due to the inconvenience of moving in to a considerably uncleaned apartment…they declined. My daughter had also found toenails all through her carpet around the bed (which after the response of the hair all over the bathroom floor we didn’t bother sending them this info.)
The agent informed us they would be sending a cleaner back to the premises. By the end of the next day we still had not had a cleaner (we had stayed overnight working around it (however we cleaned my daughters room) and contact was made again to follow up on the cleaner. Apologies were again made and a nice exchange of words, yet no action.. still no Cleaner. We re-sent photos and we requested that we clean the bathroom as it was pretty unfair to be showering amongst it and requested our Cleaning fee be wavered and they once again declined offering us a 10% discount off the cleaning fee (which would amount to about $10. ) we didn’t have time for the drama and we weren’t prepared to leave it there much longer so we cleaned it ourselves.
As we were there for business and were in a highly demanding situation of 12 hour work days we accepted the 10% cleaning fee discount and cleaned the apartment ourselves, and were of course still charged a cleaning fee.
There was so much over communication, They request a Photos be recent even though they were sitting above in the feed and it didn’t feel like the communication was being absorbed. We didn’t need that much contact every day yet there was no real outcome that was in our benefit, no action.. Which is a shame because there is a lot of style and great features of this apartment, but it felt uncomfortable because of the hygiene.
The other features not ideal is it is very boxey. Three stories with lots of steep stairs.. not suitable for children. I definitely don’t believe it’s animal friendly, not suitable for elderly either or disabilities. In the main bedroom there is a TV aerial hanging from the wall but no TV attached and that also was a shame as after long days at work it would’ve been nice to be able to lie in bed and watch a movie.
We were left with a feeling that it was all about revenue and our experience was insignificant. We own a business on Main Street so it’s very convenient location wise but I probably would look for somewhere else to stay next time just based on the cleanliness, and even though the communication was very friendly and kind, there was no real outcome.
It wasn’t a terrible stay. It has a lot of potential, but those few things did make a big impact on our stay. We weren’t able to feel truly comfortable. On the upside Teenagers were able to go home from work and stay at the apartment and look after their little brother and we were only two minutes walk away and we had the convenience of being able to walk to work. That was worth a lot for us which was the main reason of our stay.
Better than many Airbnb‘s if they can sort out the cleaning issues… The entire place felt needed a deep clean as in windows/ sliding doors etc. there has been a lot of love and thought go into the initial styling of the premises and that is a bonus.