Jackie was quick to respond about any request or question. The house and back garden were great, as were all the creature comforts like the big screen TV, comfy lounge furniture, nice beds and plenty of local info... nice touches throughout. It was certainly the best kitchen accessories I've seen at an airbnb. I could do vegan pasta for the vegans and a pot of live mussels from Flinders pier at the same time, no hassles! And did I mention the espresso machine that actually worked well? I had my espressos in the back garden watching the parrots and honeyeaters. Lovely. Highly recommend!