I booked this home for a surprise Mother’s Day. Firstly the home was beautiful the view the interior BUT it was unclean like no one has been maintaining it for months. I assumed for the price we paid we would’ve at least arrived into a clean house perhaps even with a welcoming gift like most holiday homes, maybe a box of chocolates or a bottle of wine just to welcome your guests, but nothing just a empty unclean home. A lot of Dead spiders & spider webs in the house, dusty & stained couch, unclean fridge, old coffee mess left on barista machine, food crumbs in the fridge & in cutlery drawers, dust everywhere, cockroaches living in the bbq. Once you arrive be ready to clean. I addressed all these issues with our host Kirsty & she asked what she could do to make it up to us! What else could you do? We just cleaned the house, I don’t know what else she could do so I requested a discount at least. Second day the spa wasn’t working because of misuse of remote? Host requested turning remote off, that didn’t work so she requested we turn power off, which didn’t work either. Our last day we spent trying to figure out how to fix the spa. Host said they couldn’t get anyone out till The next morning. So our last day we weren’t promised all facilities, so we were disappointed. Host wasn’t helpful she had to keep waiting for responses from the owner which took her long to respond. Our checkout morning at 10am woke up to a message from host saying spa guy will be there at 9:30-10, she offered us late checkout at midday. We already packed our stuff ready to go, we weren’t going to unpack just to use the spa for another 3 hours when we’ve lost 30 hours of using it. Any guest would be requesting a refund after arriving into a unclean home & unpromising facilities. Host was arranging refund with owner but it was denied because misuse of remote was guests fault & call out fee cost them $120. They have an instruction manual but no where in that manual does it say “DO NOT TURN SPA HEAT & POOL HEAT ON AT THE SAME TIME”. I don’t own a spa I don’t know how to use one. Remote was frozen for the whole day & apparently heat was still running. So they basically put the blame on us. I find it disgusting that the host even accused me for trying to get a refund before I booked the home!!! I paid $1141.90 for 2 nights, I requested $300 back & host tried requesting $328.00 from me because the misuse of remove & wasted electricity, call out fee, Missing charger & washing basket that was miss placed thinking it was ours but we’ve returned those missing items. Honestly wouldn’t recommend anyone staying here if your wanting to pay for their electricity or clean their house this place is for you. Host has fully ignored me so I will be contacting consumer affairs because I think this is unfair. It’s not guest responsibility for misuse of remote or being accuse with false information. I have also been in contact with Airbnb.