We had a great time in Portsea, however there were some details that I brought to the attention of the owners.
With an expensive $200 cleaning fee, which I paid prior to our visit, I would have thought the last visitors paid this also, and the place would be extremely clean, however that was not the case with visible dirt, sand, toilet paper fragments and dog hair throughout the house upon our arrival. Our doggie had not even been in the house yet.
The photos on Air B’n’b certainly smoke and mirrored the reality of the house, good photographer.
We got into the house and started unpacking, and a drawer handle in the kitchen fell off. (We fixed this for them before we left today).
The miss matched sheets were clean, however seemed like they were from a recent opp shop visit.
We ran out of toilet paper and could not find any spares in the cupboards.
You have a 10am checkout, however they expected all towels to be washed and dried. We had breakfast and was trying to get packed up and get kids out. I did 1 load and there was no more washing powder. It was 10, the wash was not finished, i apologised. If you expect the towels to be done, I believe 10 is an unrealistic checkout time.
The fan and light in one of the bathrooms does not work.
I swept the house as we left, I could not find a dustpan. We found significant debris from areas of the whole house, including areas of the house we had not been into. The end room.
I don’t believe I should have been charged the cleaning fee, we certainly did not receive a spotless house on arrival, and I am requested a refund for that.
I did receive an email response from the owners, however it did not address my concerns.
Great location.