The poor review being given is not about the property, it is about the Property Manager Loretta and the fact the property had NO WIFI and was not upfront about it. We booked this property after reading the nearly 1000 word description. We only learned a day before our 4 night stay, that there was no Wi-Fi. Turns out it was noted at the end of the listing with a symbol, No Wi-Fi, not one word in the description. We emailed then called Loretta, we very politely and calmly told her our problem. That being, that during the last two days of our stay, we needed to be able to have Wi-Fi to work remotely using Zoom. We asked her to allow us to either cancel the booking for just drop off the last night. So we could return home and work as needed. She refused, she got defensive, aggressive and totally unhelpful. When we asked for her to make contact with the owner to see if our request could be actioned, she refused. Airbnb customer service, were also unsuccessful in getting anywhere useful with Loretta.