We booked Sam’s place for a short 2 night getaway with the family. Unfortunately we had a few issues during our stay. One bedroom and bathroom had been missed, the rest of the house had been only lightly cleaned. Toilet seat was broken. Glenn organised for cleaners to return that evening while we were out for dinner but the toilet seat was still not fixed and there was now a serious issue with ants, which we found everywhere in the kitchen area. There was no repellent left for us, so we had to run out to the nearest supermarket and spent the next hour spraying, cleaning up dead ants. Not a pleasant first night. Glenn tried to organise pest control for 4pm next day but we would have had to vacate for 3-4 hours and had concerns for our young children inhaling more chemical sprays so declined the offer. Unfortunately we weren’t offered another place to stay or any kind of refund which is disappointing. Hopefully they get the ant issue and cleaning issues sorted for the next guests.