Carmel's communication was great. This house has lot of amenities and possibly everything you need. There was a small leak in the roof due to heavy rains. The billiard table was older than ancient and not really usable. There was freeway noise in one of the bedrooms. I found the mattresses to be cheap and quite uncomfortable to sleep on, however others may be ok with that. Carmel is a great host and always available. Kids enjoyed playing on Sony PS2.