I planned a weekend away with a small group of friends.
We were all arriving on the Friday night at different times - checkin was at 3pm however, we arrived a little later around 6pm.
Upon arrival we quickly learned the house had not been cleaned from the previous guests, bathrooms were filthy, dishes left in the sink, the plastic from the toilet paper left on the stairs.
We tried to call Nikki urgently a number of times to inform her of the issue (and possibly move premises before guest arrived). We couldn’t get through and over an hr later when guests started to arrive she returned my call, learned of the issue and advised there was a miss communication between her and the cleaner.
She advised she would need to call the cleaner, pull her away from her Friday night and ask her to come out in the rain and complete the job. It was a very awkward and uncomfortable conversation and one we shouldn’t have had to deal with.
The cleaner turned up over an hr later and started to clean the house when nearly all the guests were there, it was around 8pm at this time. It was late and uncomfortable, we couldn’t unpack our things, make the bed, cook dinner or use the bathrooms as the whole house needed to be cleaned.
The house was beautiful but unfortunately ruined the start of our trip. We expected to turn up to a gorgeous house, sparkling clean, settle in, cook dinner and relax. Instead, we experienced the opposite, all huddled on the couch whilst the cleaner zipped around us. Not what you expect when you book an airbnb.
We asked for some of the fee back for the Friday night as we lost most of our evening waiting for the cleaner to finish however Nikki did not agree.