The house itself is beautiful, clean, bright and spacious. Good location also. However we were extremely disappointed with our stay due to a number on inaccuracies in the listing and unhelpful hosts. It’s clear the house was newly built and not ready for guests, yet bookings had commenced regardless.
Please keep in mind the house sleeps 8 and boasts a “fully equipped kitchen to let out your inner master chef”.
- No bins…at all…throughout the entire house
- There are 3 bathrooms only 1 contained hand soap
- No TV, it was hung but not installed so no free to air channels were available
- No BBQ (as advertised)
- No hairdryer (as advertised)
- No clothes dryer (as advertised)
-literally 3 teaspoons and minimal crockery
- No beer/wine/champagne glasses. Only child size glasses. We had a glass of wine with dinner from a mug
- 1 dirty used kitchen sponge provided
- Kitchen pantry was unfinished, so just a door and an empty cavity
- Some kitchen cupboards still containing sawdust and building debris
- Bathroom mirror missing leaving cut tiles and an open power point exposed, (where I’m assuming an illuminated mirror will eventually be hung like the other bathroom)
- Check in instructions vague, needed to contact host
- Incorrect Wi-Fi password provided, needed to contact host
We raised all our issues with the host when we arrived, and whilst they responded there was no assistance or adequate compensation offered. We eventually took the matter directly to Airbnb support who were very helpful. We were entitled to compensation in the end, which still took Airbnb to enforce force full payment.
If the host/property manager could rectify the above then I’m sure it could be a nice place to stay.