We had a nice stay in Sorrento but everyone in our group (three families - 5 x adults and 4 x 10-12 year old children) were quite disappointed with the house itself. The photos on the website and the $750 a night fee meant that our expectations were quite high. The photos were lovely but they didn't match the reality unfortunately. But let me start with the good bits. It was great to have two levels so that the kids could base themselves in the downstairs area where there was a pool table and TV. The kitchen/living area was nice - sunny and spacious for our group. The hosts were quick and polite in responding to our messages. And we really liked the balcony and big picnic table and view.
However, there were quite a few downsides to this house- they are all pretty minor by themselves, but put together gave us a poor impression - and as such, we wouldn't stay here again. The house feels unloved. The pool is nice but there's no garden, nowhere for kids to run around, there's no outside umbrella to sit on the table near the pool and aside from some outdoor furniture, the pool isn't inviting because there's been no attention to making it an inviting space where people can hang out together. This meant that although the kids and a couple of parents did jump in the pool, it was hardly used at all.
It was nice to have lots of drawers and space, however many of the cupboards/drawers were dirty inside. In the kitchen, there was only one rubbish bag and there was only one roll of toilet paper provided for the toilets. In the kitchen, there was no grater, measuring cups, sieve and the frying pans had broken handles (making them dangerous to use). I'm used to staying in places where basic things are provided, like shower gel, towels, sheets, olive oil, salt, pepper, sugar etc. These are not provided. We knew we had to bring towels and sheets but felt that for the price, these things should have been provided. There weren't any books, only one board game, no Netflix and very few decorations/paintings etc.
In the bathroom, the basin was cracked and water went everywhere when you turned on the tap. The guests who were in the bedrooms next to the bathroom upstairs awoke every time someone went to the toilet in the night because of thin walls and poor sound proofing.
The doors and fixtures were difficult to use. There were no fly screens and the doors were hard to lock/unlock.
I understand that it must be a challenge being an Air BnB host and maybe previous guests have stolen things or left the premises unclean etc but this place felt unloved and a bit tired. I noticed that other negative reviews on this site have not gone down well with the owners but I hope that this feedback will be interpreted constructively as I don't like writing negative reviews. We had been really looking forward to our trip and it was a bit of a let-down. It was the children who were most disappointed - disappointed with the pool and the lack of space to run around outside.