Lucy was a great communicator, the issue was there was ants as soon as we walked in, we didn’t know we had a bungalow, it was more of a garage not house as the bathroom and room floors was for a garage, also as soon as we opened the tap there was a very foul smell coming out from the drain of the tap and the shower, toilet didn’t flush properly as-well .it is upsetting u have to pay extra for linen and there was no towels, for the cost it wasn’t worth it.