Beautiful house, good location and spa was great. There was a misunderstanding with the recent change in linen rules which we were grateful for Vicki arranging the linen and dropping it off on short notice. However I had noticed that I had been overcharged $97 so I reached out to Vicki but was met with quite hostile responses. Whilst we eventually got a partial refund of $45 it was given reluctantly with poor customer service. If I’m providing my card details over the phone, all charges should be outlined and no additional costs should be deducted without my consent. I do not recommend this company.