This house is gorgeous and is set out in a great location. This alone WOULD of been 5 stars… until you have to deal with the incompetence of Nikki who manages the property… where do I start?!
During my stay I was wrongly accused of ruining a plantation shutter, supposedly burnt a hole in a rug and the next laughable statement “all the beds had been slept in” when I had only asked for two beds for linen service. This was almost laughable because I initially thought it was a joke at first..
FIRSTLY… a bag was placed on a bed in the spare room (no one slept in any other bed besides the two that I REQUESTED lined for.
SECONDLY.. That hole in the rug was clearly there before I checked in. I will not tolerate nor take the blame for the housekeeper who failed to inspect the property for damage prior to our arrival.
LAST BUT NOT LEAST… judging by our phones calls/messages of which you stated that housekeepers sometimes make mistakes, I was under the impression that it was clear to you that the damage was done prior. After releasing my bond, please explain why you are requesting damage fees for $700? You are highly delusional if you think I’ll be paying for damages that my business partner and I did not cause.
Tip to anyone reading this:
I would avoid. For the price point that are many other properties on Air BnB. Nikki has ruined the experience of our stay and we certainly won’t be back nor recommending to our friends and family who frequent Portsea/Mornington.