Not a great experience. Upon check in, we discovered that there was no power to the property. The host was responsive in investigating the issue and figured out that there was a fault in the power supply to the property. The technical support was 3 hours away, without guarantee that it would be resolved (it was 17:00). The house was without heating and light. The host proposed that we would wait and eat at mcDonalds (with 4 little kids) for 3 hours and that this issue was outside his control. I requested help with alternative accomodation, which he said he could not offer and I had to contact AirBnB to arrange a refund (which he confirmed he would support). Fortunately I was able to arrange alternative accomodation (not via Airbnb). To arrange a refund I had to figure out that the host had to instigate this. When I contacted the host, he proposed that I asked a refund via the Airbnb app to get a refund (excluding booking fees) and he would separately transfer additional cost. I had to press for getting a proper service and full reimbursement via Airbnb, which in the end he arranged. I was really not happy with the lack of ownership over the issue and support with a resolution. If I wouldn’t have been able to find alternative accomodation (at higher cost of course), it was clear we could not count on the host’s help as this was ‘out of his control’. I think that if you rent a property for $400 per night you can ensure to check that the property is ok prior to check in and that you provide better service with resolution if something unforeseen happens (including assisting with alternative accomodation if your property is not liveable).