Karen left us a lovely welcome message on the blackboard in the cottage, which was unexpected and very touching. Our initial reactions were positive and thoughts about the place mirrored what we saw online. Karen continued to communicate with us throughout our stay which we appreciated, making us feel comfortable and that we were of importance. The amenities were 5 star, something which we'd expect to see at a hotel. We absolutely loved the spa and spent a lot of time in there. The cottage itself was cosy and homely. Everything was included which made our stay more enjoyable. We were that impressed we stayed an additional night and also booked in for a date in advance. Thank you for providing us with an awesome experience. Will definitely recommend Karen to others.