We did not meet Megan but it was easy to follow her instructions on how to get into the house. Communication was excellent as Megan replied to each of our requests promptly. We enquired if the TV has a HDMI port and she went the extra length in providing us as a HDMI cable as well. We were very impressed by her thoughtfulness in meeting our needs. The house is really cosy and fully equipped. We all loved the fireplace and the many succulents that decorated the house. Also, a special thanks to John who helped us when we called him. I would highly recommend this place to anyone who comes to Mornington Peninsula and use this place as a base to travel to other nearby towns.