We booked this house specifically for the two spas. Unfortunately neither worked on our first night, and only one on the second. Frustratingly we found out that the host knew one of the spas was not working and required a new pump, but still told us to wait for an hour for it to heat up, which it obviously was never going to do.
The host organised for a repairman to fix one spa for our second night, but then suggested that the lack of working spa was our fault - despite the spa tech telling us the repair was waiting on a replacement part ordered some time ago, and that we had not done anything.
We spent a lot of money choosing a house with two spas and understand that sometimes things break but it’s been nearly two weeks since our stay and instead of an apology, the host has stopped responding to us.
To summarise:
- house was decent
- spa was very disappointing but would be great if working
- host dealt with this very poorly