We were touched by having a tree put up for us for Christmas and also for the early check in. It really helped. The selection of books was also amazing - my 9 year old was reading the instant we were there and even the little ones had books for themselves. The house was very clean and the location excellent. The house was very big and was great for our family (8 adults, 5 kids and 2 infants). Mai also replied very quickly even though she was on holidays herself. We had a lovely stay!