Failure to provide mobile phone contact at the premises to report issues experienced on arrival - Fail.
Accepted that our assessment of heating was correct, yet still failed to recompensate in any form. Not even an apology.
Greedy. Host referring us to their previous guest comments counts for nothing. Host failed to check that everything was in working order before our arrival - we were penalised for this laziness and unprofessionalism. Be upfront also on the firewood issue - what a joke to inform us to bring our own!