Falsely advertised property with features that don't work. Advertised a heated pool which has been broken for several months and as soon as I contacted them, they said there was a technician already booked in to come that night and never returned phone calls. Pool was ice cold! Only reason I booked the place was because of my young children which couldn't even use the pool. Never tried to touch base prior to booking or during the stay. Feel absolutely ripped off. Still haven't tried to get back in contact with me after I've called and sent messages. No customer service skills whatsoever. I called numerous times from when I first checked in and over the course of the stay with being ignored and hanged up on rudely by your staff.
As soon as we checked out, received an email for a very minimal compensation which is laughable considering the money charged for the property.
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