Me, my partner, and another couple visited this Airbnb as a relaxing getaway. We were met with a long list of rules that seemed to cover a number of venues, it was a bit intimidating and not specific enough to follow without clarification (which we asked for as I pride myself in being respectful of Hosts wishes in their homes). Response time with the Host was slow (approx 10-24h), and was just a copy and paste of some of these same 'rules'. I did get some more specific messaged from her after our first night in which we unfortunatley discovered unwashed sheets in one of the rooms that were covered in body hair (pubes?) and left my guests feeling very uncomfortable. We were instructed the next day to launder these ourselves and a response of disblief but no attempt to rectify the situation other than this advice (even though we provided several images of proof). Otherwise the furniture in the house was nice and styled thoughtfully, though it was dimly lit, and the pictures are misleading as it wasnt as big as we thought. A few little things - the hot tub while lovely was over chlorinated and bleached our clothes + left us smelling of chlorine for days; and some of the crockery was chipped. Beds had quite firm mattresses and unsupportive pillows. Doona was thin with lots of feathers poking out and no top sheet was provided. However the location is good very close to everything in Rye and the Hotsprings, and the outdoor area and trampoline were nice. We made good use of the fireplaces but there was not the starter amount of kindling that was promised or a working lighter.
We were incredibly surprised to encounter all these problems given the prescriptive and meticulous rules outlined by the host. Given the price, generous photos, and perceived attention to detail of this Airbnb, we were expecting an above average stay with comprehensive ammenities and no issues. Unfortunately this was not the case and we were ultimatley dissapointed with our stay.