You will not be communicating with a caring owner, but with an agent who isn't really interested and is slapdash and rude on the phone. Lots of rules, no assistance, slow to respond and the place was dirty. Asked for refund of excessive cleaning fee to represent this - waited, had to chase them, then was told no. Place had sand on the sofas and floors, hair on the furniture and carpet, full bins, dirty microwave, stained furniture, cobwebs, smelly hairy doonas and was generally grubby. My child has cancer and we needed the place to be pristine. We thought it would be for that cleaning fee. Very, very disappointed. 'Vicky' was unable to help. Also the owner had organised a tradie to come early on the first morning, so we woke to someone walking around the propery and knocking on the door. Not very restful! Lovely house, but felt like we were just another financial transaction.