The spa was not hot enough for use as agreed to in their guest handbook. The spa was the main reason we booked this particular place. It took two hours of phone calls to finally get through to Michelle only to be told no one knew how to fix it.
Michelle advised us since we weren’t happy and hadn’t used the facilities such as beds, bathrooms etc we could leave immediately and receive a full refund. The following day we received half the money returned despite taking photographic proof of the spa temperature on leaving the house.
The matter is now being handled by Airbnb.