Bianca was very quick to respond to messages. She made us feel very welcomed during check in. She was very flexible with check in and check out times to allow us to sleep in and was very accommodating. The place was sparkling clean and had all the ammenities needed plus more (my husband loved the macadamian short breads!). I can a lot of effort and attention to detail in this nice cosy little house. Very close to hot springs which was what we wanted and local eateries too. Highly recommended and will definitely be staying there again in the near future.