We had a nice stay at the Mornington Family Getaway, but at times the place did feel more like a family beach house as opposed to guest accommodation.
Communication with Andy lacked the hospitality we have come to expect from Airbnb. Some of his questions out of context felt patronizing rather than welcoming. Details for check-in had to be requested, and we started off the holiday with the feeling that our hosts didn’t care about making us feel welcome.
Maintenance of the property has been somewhat neglected, including the deck at the front with possible decayed decking board/depression of the timber (we were told not to use the front door, however there was no reason provided or safety measures in place to prevent use of the decking). The air conditioning in the living space was not working (the windows were either locked with no key available, or nailed shut), so this space was very hot on the 25+ degree days.
For a week-long stay, basic amenities provided were not sufficient, and simple things like tea, instant coffee and washing machine powder were not available. A number of kitchen supplies were at their use-by date and some ancient items seemed forgotten in the fridge and pantry rather than care taken to accommodate guests' needs.
The backyard was fully fenced and a great space for dogs, but a once over was needed on arrival as there was rubbish, including a dead octopus which was a big negative and took some effort to clean to keep the dog safe.
The air conditioning in the bedrooms was great and the facilities were clean. Lots of pots and pans for cooking and a relaxed space overall. Great location.
The place was reasonably priced, so we were not expecting a fancy stay, but with simple attention to detail (not expensive) the kind of stay we had could have been significantly improved. Better communication about check-in and facilities, keys to the windows in the living space, sufficient toilet paper for the length of a guest's stay, a clean out of the kitchen cupboards and laundry supplies to only include what guests really need, and a look over of the lawn as part of cleaning would improve the experience.
Also to mention, a note for guests about the bin collection cycle would be of benefit, as we found the bins were full on arrival.
In general we had a good stay but with basic attention to detail from the hosts this could have been a fantastic stay.