Prompt communications the entire time! Aldo has been helpful in preparing the high chairs, additional cutlery, etc for my large family group, 7 ppl. House is super super clean and tidy. Kitchen is well stocked with necessary items. Linens and towels are the best, fluffy and soft. Especially appreciate that there are many additional duvets, which are sooooooo essential for us as we come from Singapore, and spring time in Melbourne still feels very cold, night time even worse. Highly recommend this place.