The location of the house is in a wonderful spot at the end of cul de sac and it has a great garden. Sadly we had a number of problems with our stay.
We found communication with Sarah, the host, to be poor. She got in touch two weeks before our booking asking if we could be flexible with our dates. When we said no, she assured us that everything would be ready. Before we arrived check-in was moved from 2pm to 3pm. We have a baby, so this wasn't ideal.
When we arrived at 3:30pm we found the cleaner still at work. She hurriedly left, but it soon became clear that the house really does need a deep clean and not just a couple of hours after the last guests. The floor was covered in dust and sand, while the windows were filthy.
The property could do with some TLC. A number of the fixtures are getting tired - several of the blinds were broken, the heaters in the bedrooms didn't work, and we had to collect a replacement remote control from the Post Office so the TV worked. The property could also really do with a house manual. It's been referenced in previous reviews, but the bathroom is also an add on to the main house and is very basic. It was too cold for our baby in November - describing it as a washroom might be more accurate.
We appreciate COVID has made it hard for owners - cleaning services are certainly harder to come by. At the same time, we would rather the owners had been honest and just said they were struggling to honour the booking.