I booked this house for 2 nights' holiday. On the day I was abou to go to that house, soneone rang me and stated that the house was occupied and they can provide the full refund. The refund process took around a week and I finally received $630 while I paid $730 in total. This is so called full refund. I rang them again and requested the full refund. They replied that $100 were the administration fee and credit card surcharge. I never went to the house. Why I need to pay the administration fee. This incident was nothing to do with me, but owner's problem and I lost $100 for nothing. Very very disappointed. Even not worth of 1 star! Will not use Getaway again!