In my 5+ years of using Airbnb, I’ve never been so torn on a review.
First, the good;
The house is actually really nice and spacious. Travelling with six 12/u boys, it was great for them to have their own space and bedrooms downstairs. Location was good, with the beach a minute walk.
Now the bad...
Ready set stay management.... Literally the worst Airbnb experience I have ever encountered. Upon arriving to the house, it was evident there was no towels or linen provided as part of our booking. It definitely is not obvious when you book that the house doesn’t provide this basic essential amenity (which doesn’t meet 1 of the 5 Airbnb basic requirements for each listing). After reaching out to Ready Set Stay, they advised me that I needed to pay an additional $300 before any linen/towels would be delivered. Due to having challenges with my Airbnb app on my iPhone (away from my computer), I couldn’t accept the payment straight away, with rude messages from Jade outlining that without upfront payment, no linen/towels would be provided. Being away with six, 12/u boys, you can imagine the stress and angst this caused with parents and their calls to me as the manager.... This was finally resolved after an hour plus on the phone to Airbnb and finally being able to accept this additional fee (which I believe is extremely misleading/sneaky to not include a basic amenity in the trip cost). Anyway, after this 4+ hour fiasco, the couches hadn’t been cleaned in months (with cigarette butts, a chicken nugget, bottle caps, large watch and lots of dirt/gunk underneath the cushions). Also, the bins were completely overflowing with trash upon checking in, not being emptied for 3 days. Lastly, there was a horrific odour coming from the garage fridge, smelling eerily like mould. This was removed by the host 4 days after requesting this.
All in all, a very unsatisfying experience, with several hours on the phone/messenger with Airbnb and the host.
This is the first complaint and negative review in the 5+ years of using Airbnb and given this experience, with seriously contemplate using Airbnb in the future.