First of all, the apartment was very clean, warm and cosy for 1 of the coldest winters in Melbourne. The central heating is very adequate, the shower is hot and strong and the kitchen has everything you need, including an expresso machine with generous capsules! 2ndly, Mt Eliza is a very friendly, uncrowded upper-middle class residential area. The apartment is 3-5 min walk to cafes, quaint boutiques, a big supermarket and several artisanal grocery stores. The residents are warm, unhurried and friendly. 3rdly, Christine is kind and tactful. When she realized we had not read about the limited wifi in the flat, she wrote politely, saying she just wanted to check if someone unauthorised had been tapping into the wifi. And when we texted her after we forgot to switch off the heater upon check out, she cheerfully said that she would go down to switch it off, not to worry. She's a genuine, good person