Well, the dishwasher was malfunctioned and dirty. There were no dishwashing detergent. There was one strange claim on the scratched floor and claim that we "made contact with the floor". How on earth are we gonna walk not on the floor and made no contact? Secondly, how to avoid scratches on the floor unless your floor is scratch resistant.
Also we were expected to pay for a doorknob that has been broken before we even came in. We are so disappointed because we are to pay money for what we did not do at all (tiny damage on the wall).