Very disappointed with the hosts. My family (two kids under two) and I booked the property last minute (2 hours prior to arrival) to seek emergency accommodation after living in our home without power and water for two days after a nasty storm caused a tree to fall on our home, during covid lockdown.
When we checked in there was insufficient power (no lighting in bathrooms/bedrooms/living/kitchen/TV etc) and we called the hosts to troubleshoot and played around with their switchboard and safety switch with didn’t fix the problem. So unfortunately we had to cancel and book with another property to get the kids to bed. We notified the hosts we left 1.5 hour after we checked in.
We have requested a partial refund (more than what their current cancellation policy states) as we only received $170 back of $1500 booking fee. We’ve had to go through the Airbnb resolution centre as they are not willing to give us any more of our money back, this just isn’t fair on our situation.
They have refused to refund us any more money even though the property was only booked for three hours and not used. If they had power we would have stayed but the property wasn’t safe to have our little ones in, particularly after living without power and water for the previous two days.
The hosts have no compassion and are hungry for the money.