The place had not been cleaned/made ready for our arrival. The beds weren't made, dirty bathroom, kitchen, dishes and rubbish were still in the bins in the kitchen.
I called and advised them of my disappointment, but the earliest someone could come was around 6.40pm. The cleaner advised me that they were not told about any guests checking in 'that day'.
Clearly, I had paid $1,660 for 5 nights, to a dirty place.
The best they could offer us was 'half price for the first night'. It has been 5 working days, and I'm yet to see that 'half of the money' back into my account.
I asked if we could have a late check out for the inconvenience, and we were given an extra 2 hours, even though we didn't get to enjoy the place until 8.00pm (when the cleaner finished the main bedroom + bathroom upstairs + quick vac & mop (upstairs). Downstairs was scheduled for the next day. Go figure!
Definitely need a new kettle. The inside of it has not been cleaned since the day they bought it. I was too scared to boil water for our tea and coffee in that rusted ancient metal crap.
The 'rain' metal shower head fell on my daughter whilst she was having a shower. She acquired a cut to her thumb, trying to protect herself from the faulty products installed.
Need I say how inconvenient it was to walk in the rain, wind and cold just to go between rooms (upstairs & downstairs aren't connected like a normal house)/access to laundry!
I would not stay here again, or recommend to family or friends that's for sure.