Whilst Claire was polite and responsive we had an unfortunate reoccurring issue at the property with a pungent smell. In my opinion the host should have been more accommodating to the guests in terms of refunds as we were forced to leave the property due to the smell and not being able to bear it. Clair made it clear that if we wanted any funds back that we would have to go through airbnb and in my opinion was not transparent with the actual issue post the fact. We did eventually get the refund that for the nights we did not stay which was we were clearly entitled to.