We booked this house specifically because of the heated outdoor pool. My 15yo struggled through Covid lockdowns, so I saved and booked this weekend away for myelf, her and her friends. The girls were super excited to be able to swim outside in winter, so the pool was a real highlight. I messaged the host to check the pool would be warm enough for outdoor swimming in winter, and let her know that the pool was important to us so could it please be on and ready for us to swim. Host replied that pool was definitely warm enough for winter swimming, and that it would be on and ready for us to swim. We went ahead and booked Friday to Sunday, paying close to $2k for 2 night stay. I emailed again the day before the booking to make sure the pool would be ready.
We arrived Friday night and the pool was freezing. We could see it had been set to 33 degrees so decided to wait for it to warm up overnight. Saturday morning it was still freezing, so we messaged the host. Host came back with complicated instructions but then decided to come over and have a look. She called pool guy. 1pm Saturday pool guy came and changed the filter, he informed us that the pool should be hot by 3pm. The girls were pretty disappointed by this stage, but went for a walk to kill time. By 6pm Saturday the pool was tepid but the girls couldn't wait so they hopped in. 6:30pm they were freezing and got out.
Sunday morning the pool was finally warm and a couple of girls got in, but my daughter was over it and sat it out.
Host said we could stay on until 6pm rather than original 2pm checkout time, and then refused to respond to further messages.
To say this trip was disappointing just doesn't cut it. We selected this house purely because it offered the heated pool. The girls were so excited and looking forward to it, and they were just totally let down. I paid over $1,900 for what was supposed to be a super fun, relaxing pool weekend - but what we got was a weekend of disappointment and stress.
The fact that the pool just needed the filter changed was so frustrating - this is maintenance that should have been taken care of by the host as a matter of routine.
The host did not respond to my message requesting partial refund as house was advertised as 33 degree heated pool, which we only had on Sunday.
When Air BnB contacted the host they responded that an extra four hours had been added to our checkout time had been given as compensation, which really doesn't make up for two initial days of no pool, plus the whole headache the trip turned out to be.
I would not recommend booking this property if you are basing your trip around the pool. I would also not recommend booking any properties listed by this host.