place 4/5
host 1/5
Place: Trying to write an honest review, in regards to the place it's in a great location. The place itself is essentially as described being well fitted, some very nice appliances, they have some nice luxury touches in regards to supplies/fittings. Checking in wasn't too bad (noted some others had issues), got there in the end. Good proximity to multiple things in Mornington. Overall child friendly, and reasonable for families with young children. Host was overall faster to communicate than I expected, which was helpful when trying to settle in initially and he was generous to reimburse for some portable fans and financial compensation when we found there was no way to cool the rooms/for our kids as the air conditioner was in the living room only, and this was greatly appreciated.
Host: some good aspects to the hosts, we just have had an unfortunate falling out over a dispute about damage to a bed. There are 2 sides to every story, and he's within his rights to respond. He disputes our 3yo damaged a lower bunk bed even though he didn't sleep on the bed and doesn't jump on beds (can't jump on lower bunks anyway), understand he's very upset about it. Just in regards to communication about compensation/resolving it he came across as very pushy, bullying, and had to report to Airbnb for inappropriate communication. This is more just for accountability if anyone else has an experience along this line, but otherwise this may be a one off and he is having a very bad day/couple of days with communication and others can just ignore this part, as otherwise from that experience would say it's a lovely place and would have otherwise been ok to stay again. Hopefully all just a misunderstanding.