From the moment you step foot in the house you are greeted with numerous concerns and issues that would leave you uncomfortable well past your stay.
From the first moment you stepped foot into the property an unpleasant odor greeted you which came from the living room and the kitchen and remained for the entirety of our stay. Moving throughout the rooms it would be a fair assumption that the house has not been cleaned/dusted for quite some time. There was dust and cobwebs in all rooms in most corners. A decaying cockroach was found underneath the couch along with empty water bottles from a previous guests. This raised our concern that adequate cleaning is conducted between guests…
There are several maintenance issues throughout the house. For instance, the lock on bottom floor toilet door would not hold the door shut. Another person was needed to hold it from the other side to keep the door closed at times. Additionally, the fan in the top floor toilet did not work. The heating and cooling unit was inactive, and we had jamming doors in the bungalow bathroom.
Lastly, we were disappointed at the lack of advised amenities. It was advertised that there would be entertainment amenities such as Netflix that would be provided. However, due to the poor Wi-Fi/internet coverage, none of us were able to connect to the Chromecast provided and were only met with errors. Going further, the TV unit was also unusable for digital channels due to what I would assume an antenna issue as the screen would turn different colours and be extremely distorted. An additional example was found in the understanding that shampoo would be provided. We had to purchase this at a nearby shop as this was meant to be provided. While Rosebud Holiday House did end up dropping off shampoo the next day it was already too late as we were forced to go out of our way to provide this for ourselves.
We tried to contact the owner/company and raise our concern but were disheartened by their response. We didn’t feel that we were taken seriously, and we were assured that the house was cleaned toughly and regularly despite the obvious signs as mentioned above.
I would vehemently recommend looking elsewhere until Rosebud Holiday House is able to rectify some very clear issues that many guests would find appalling. This is truly sad to see as this property has potential to be a pleasant stay.