Karen is a friendly, hospitable and all round great individual who goes the extra mile to ensure guests feel welcomed, with personalised touches that make the experience one to remember. Facilities are always in pristine condition and everything is provided which means more time enjoying the amenities (like the awesome spa) and less time at the shops! I've stayed here 3 times now and will come back again. Definitely recommend this place as first choice in the Mornington Peninsula. Thank you Karen.