For travelers who prefer a peaceful sleep , please avoid this place !
I was greeted with 2 rooms that are totally not clean , no bed sheets and fitted covers . After communicating to peter , the cleaners came in later claiming that they over look it .
I really feel you guys have a lot to improve especially on the cleanliness of your place . It might be the cleaners not doing a satisfactory job . But I think the responsibility falls onto the owners of the house . The place is really dusty . Especially the lower floor . There are huge Chunks of dust under the sofa and hanging on your ceiling areas. The entire outdoor deck is filled with fallen dead leaves , branches and etc . The coffee machine is filled with used coffee pots that is left over from the last guest . Fire place not working properly . Power trips a few times . Ovens not working . Not to mention your next door neighbors doing huge renovation Starting at 7am including Saturday. I have pictures and videos for verification and proof if need be . After informing you about the renovation , you told me that you guys are not aware when they are starting work. This is totally untrue . As the state of the renovation is clearly halfway done . As the grounds are already worked on , soils Everywhere , machinery and temporary toilet. Instead of acknowledging and finding a solution to this , you told me that you are 100% not aware . it’s really lack of integrity on your part . As I communicated clearly to yourself via the chat that I’m a family with young toddlers Visiting your place . And you guys sadly did not have enough compassion to understand this.
My kids and myself did not get any good sleep due to all the loud renovation work starting early in the morning . If it’s not for my children , I would already move out of your place . I have visited Australia many times and I value , respect and treasure every Airbnb that our family stayed .
I have no choice to put up a negative review . Sadly and honestly , this is the first time I’m doing it . Airbnb is an excellent community based platform based on trust and integrity . Although your place gave our family a bad experience , I still ask my helper to clean up your place nicely and clean before l left ( with photos and videos for verification) just like I how I will do for every other Airbnb that I visit around the world .