It was easy to find the apartment and easy to access the key to get in. The heat pump was brilliant at keeping the place warm. The beds were comfortable and the duvets were also warm. It is very close to public transport (train and tram) and only 5 stops on the train to get into the city. There are bars, cafes and a supermarket all within about a 5 minute walk. The shower was great too. We were very pleased with the apartment and would definitely stay again. The only small gripe we had was that the double bed was quite small. I am 6 ft 1 in and my feet hung over the end. The single bed in the living room had lots of broken slats so that whenever anyone sat on it to watch TV the mattress fell through the gaps in the slats. It was also quite noisy at night with the tram outside although I slept with ear plugs so I couldn't hear anything. Overall though the positives far outweighed the negatives. Staying here helped contribute to the overall amazing time we had in Melbourne.