Joyce and her Team are amazing hosts. They are warm, friendly and welcoming, not just on arrival, but have been so throughout the duration of my stay. I was met at midnight, and it might have well have been the middle of the day. The house manager was waiting for me and greeted me with a warm smile and a welcome of an "long lost friend". Another great touch was that the apartment had some basics supplied, including some tea, coffee, and milk. Thanks guys, after a long flight and a late arrival a cup of tea was much desired, without having to go and find a convenience store. The apparent is very well laid out, with a generous sized living room, bathroom and bedroom. The Kitchen is open plan at the near end of the apartment as you enter it, and is nice and spacious. The fridge is a good size and keeps everything exceptionally well refrigerated. The sofas are very comfortable, and I loved having the "chaise longe". I can not comment on the TV as I never used it. The airconditioning is fantastic. For me, I believe it is essential on those hot and even warm Melbourne days and nights. I found that the bed, (Queen Size) is one of the most comfortable I have ever had the pleasure to sleep in. So hard to get out of it in the morning! The apartment itself is on the 20th floor and faces north over the city with lovely views towards the Dandenong ranges. The block has a small gym and a swimming pool and sauna. I did not get an opportunity to use them during this stay. The apartment does not offer car parking, but with the accessibility of public transport to get around Melbourne, and everything ones needs being so close by a car is not a necessity when staying at Joyce's place. One reads in some reviews on Airbnb about the speed or efficiency of communications with the host. Some have bad and some have better experiences. Joyce and her Team are EXEMPLARY. They use the Airbnb app for communication and they always reply quickly and efficiently to any questions and issues. It is this fact above and beyond that makes you confident that they care about you as their guests. On a personal note, I arrived with an unexpected , and what turned out to be serious leg injury. Joyce and the Team were unbelievable in their response to me. They went out of their way to ensure that I was ok, and post an unexpected operation, on discharge from hospital came round with some basic provisions, off their own bat, to make sure that I would be ok in the first few days back at the apartment. This and many other acts of kindness will stay with me forever. Thank you Joyce and Thank you to everyone in Joyce's Team for everything you have done for me whilst in Melbourne - I will...