Cindy was very welcoming and warm hearted. When i got to the room, she had the heater on from before to keep the room warm as it was cold outside. My flight was delayed and she was very understanding about it as i previously told her that i was coming earlier which resulted her in canceling her morning task. The house was very clean and she was alsways communicating with us through the app and offering clean towels for shower. I would definitely recommend her.