Barry and his team were always very quick in responding. Communication was super clear and check-in was easy. For the price, this place is really awesome! The tram to CBD takes less than 30mins and is really near the apartment. Just a note that there is only one aircon/heater in the living room - so it was a bit cold in the bedrooms sometimes. Beds were a little too soft for our family, but the blankets and covers were super comfortable. Overall, super pleasant stay!