The apartment is in a fantastic location, but we had some significant issues.
Issues started before check in - the company that manages this AirBnB use a third party company for key exchange (Key Ninja), who have a website where you're supposed to confirm your arrival time. I did this, but it didn't register and so I kept getting repeated text messages. Someone from Key Ninja kept calling me while I was at work and unable to answer the phone. I messaged the host to tell him about the issues and my arrival time, and was basically just sent the Key Ninja link and a condescending message. When I said I had already completed the info through the portal, he told me to ring Key Ninja myself.
Issues continued at check in - I was expected to let Key Ninja take photos of my ID with no information about their privacy policy or data management or security, or data disposal schedule. I was more than happy to SHOW the Key Ninja employee my ID, but didn't want them taking photos of it. AirBnB have verified my Government-issued ID, so individual hosts shouldn't require it, and there was no information provided during booking that I would be required to let a random photograph my ID and do God knows what with the photo. Key Ninja raised with the company managing the property that I didn't want my ID photographed and stored without knowing what would happen with it, and the property management company was incredibly condescending, including telling me that I needed to show my ID to the key ninja employee in order to ensure I was the right person. They couldn't grasp the difference between showing them my ID in person VS Key Ninja taking a copy of my ID. That was eventually sorted out after half an hour of messaging. There were instructions about how we were to get in and what we needed to do that were incorrect - there was no fob required, which was good because we weren't provided with one.
There were numerous maintenance issues in the apartment, including the fact that it took 10-15 minutes to remove the key from the external lock to access the property. James told us that housekeeping hadn't reported it, and the previous guests hadn't reported it, as though we were making it up because nobody else had had an issue with it. Because of this, they weren't going to do anything about it, but they hoped it didn't inconvenience us! Well, it did. It was a complete pain in the backside, and we were worried more than once that the key wouldn't come out at all, leaving the apartment able to be opened/accessed from the outside. We were also told that the keys were new, and just needed time to 'settle in' to the lock. This was absolutely incorrect. It was very obvious that these were not new keys.
The fan switch was pushed in so that we couldn't use the fan in the bathroom, and the fan had no other ventilation. House rules for the property were strict about issues with smoke alarms, so this was a huge issue for us as the steam from the shower could have easily set it off. We had to keep the bathroom door for almost the entire time we were in the apartment, which meant the bathroom was sodden the entire time. We sent James a photo of this, and were told that (again) that housekeeping and previous guests hadn't reported it.
AFTER I GOT HOME, I started getting text messages from an electrician about accessing the property to fix the switch.
The sheets used on the bed also weren't big enough/deep enough, so the sheets kept coming untucked and bunching up under us, which was uncomfortable. The modem is in the bedroom, which meant there were bright flickering lights at all hours of the night.
I absolutely will not be booking this apartment again, or any other apartment run by this AirBnB management company.