Absolutely terrible experience. I was given a 30 minute (12-12:30) window to check in (this is in hindsight as well, at no point before I let her know I would be closer to 1 was I informed that was actually the only time available) and when I wasn't able to make that time I was told I could t check in until after 7 without getting a cab to her work place (35 minute cab). Because I was obviously so upset about this I had threats of cancelling and being stranded in Melbourne. Not a great experience after 25 hours flying feeling like you are going to be stranded in a city and then having to be stuck in traffic and a cab for 35 minutes without phone reception or anyway of contacting anyone. It seems like it was a miscommunication where i thought the room was available after 12 and not that we were meeting at12 but to be so inflexible and not care about trying to work out another option considering only the day before we had organised for me to check in at 3pm was horrible. Not once did she not offer to drop the keys off on the way to work or any other solution, instead she just told me Multiple times to discuss with air bnb. To be honest it sounds like Matt is the person who meets most people from these reviews so if you don't want to have a hostile, difficult and unfriendly start to your holiday maybe try and make sure it isn't Lola you are dealing with. I honestly don't know if I will use air Bnb again because how upsetting this experience was -- sitting for two hours wondering if I was going to be sleeping on the street or paying hundreds for a last minute hotel and realising there was absolutely nothing I could do was horrible. just be aware of this when choosing to stay at this place