I wish I could rate them “0” star as this host doesn’t deserve any stars.
We booked his apartment for our business partner from WA for 6 nights. When he checked in he waited half an hour for the lift. That’s ok. Then we noticed the unit doesn’t have TV or WiFi and a few power points were not working. The chairs are wobbly. Anyway I contacted the host Chris and his reply is: TV and WiFi are not included in my ads. I can get an electrician to look at the PowerPoint but your guest needs to be there for the electrician to attend. I then quickly checked his ad. On the very bottom the TV and Wifi were crossed. I found this was seriously misleading because who would think there is no TV in the unit in 2022! Anyway it was my own fault. We made a refund request and Chris refused to refund us so my guest then decided to stay without the wifi and TV. Chris did have the PowerPoint fixed. Then in the morning of the day before he checks out which is a Saturday morning 8 o’clock my guest txted me: “I don’t have hot water from last night now I can’t have a shower.”Then I contacted Chris the host. His reply is: “I did receive a message from the building manager yesterday warned me that hot water was going to affected by something but I thought your guest has checked out. So I didn’t let you know. “I had to urgently booked another hotel for my guest to check in that morning to have a shower. I then requested the cost of $208 to be refunded. Of course the host refused and left a nasty message lied about the whole thing. Curiously as a Airbnb host Chris doesn’t know if the guest has checked in or out and even it was 3 days ago.
I have never ever had such a terrible experience on Airbnb. It is absolutely disgraceful and shameful. Airbnb should have never let host like this do Airbnb because it has ruined the reputation and now I am hesitating booking any Airbnb for my guests.
Be very very careful if you are going to book for this apartment. Make sure that you fully understand what they don’t provide. As the host’s excuse is: “due to Covid “ although I don’t really understand why TV and wifi have something to do with Covid. Anyway good luck if you are checking in.