We booked this apartment for 4 nights for 3 people.
Only one of the bathrooms was stocked with soap to wash our hands with. I booked for 3 people, so I would of thought there would be soap to wash our hands in both bathrooms. There was also only one packet of washing machine liquid. We had to buy more liquid, and we left it at the apartment for future guests.
There was only one sachet of liquid for the dishwasher. Upon leaving, I let the host know I had stacked the dishwasher but the dishes were not clean as we had already used the sachet. They replied saying that they provide “enough” liquid for the dishwasher. However, as we stayed there for 4 nights, I would of expected more. Furthermore, I was only informing them so they did not think the dishes left in the dishwasher had already been cleaned, and I thought their response was kind of rude.
Immediately after we had checked in (12-1am Saturday morning), we contacted MadeComfy to see if it was possible to get a second set of keys. They responded stating they would look into it, and responded later on Saturday saying they could give us a second set of keys. They said someone would drop them off on Sunday. Monday comes, and I contact them again asking about the keys. Once again they said someone would drop them off on Monday. In the mid-afternoon, I informed MadeComfy not to worry about the keys as we were checking out on Tuesday morning anyway. They said that they would not drop off the keys anymore, but someone ended up dropping off the keys a few hours later.
Upon checkout, the cleaning lady arrived 10 minutes prior to checkout. She was very nice and waited for check out time, but I have never had a cleaning crew arrive prior to check out time.
The host informed us that there was a luggage storage service we could use and receive 20% off if we mentioned we stayed with ‘MadeComfy’. However, when we arrived and informed them that the MadeComfy said we could receive 20% off, we were told that this information wasn’t correct. The host company had been informing guests of this information but the luggage storage service did not agree to give people 20% off. It had apparently been occurring for a while, and the luggage storage service had attempted to get into contact with Made Comfy as they were not sure why Made Comfy had been telling guests they could receive this discount. It was very embarrassing and we felt badly. However, they were very nice and gave us the 20% off anyway.
Overall, I think the amenities and communication in this apartment is below what I would expect from an AirBNB. I’ve stayed with over 15 AirBNBs and never had any of the issues here occur before.