We booked this very last minute after some travel issues, but were overall very impressed. It’s a room within a hotel which means there’s a reception available during business hours, helpful to leave bags with before check in or after check out. Our host messaged us in the morning to ask if we needed amenities replaced, towels etc. which was nice. Only thing I’d say is when we got new towels I let them know our old towels were in a pile in the bathroom. No one took these old towels away so the pile just got added to until we left. However it is an AirBnb not a hotel so can’t complain too much, we definitely would stay again!