Bo’s apartment is in a wonderful location with spectacular views unfortunately that is the only positive. The apartment is dirty and in need of major maintenance. During our stay (New Years eve 2021/2022) a towel rail feel off the wall and slashed my toe resulting in me having to go to the hospital on New Year’s Day for X-rays. This occurred after we had been at the apartment for 9 hours only, I messaged the host and sent him photos. We were booked in for 2 nights but had to vacate the apartment to attend the hospital as I could not walk and therefore we could not attend the other activities we had planned for New Year’s Day. I contacted Bo as soon as the incident occurred and while he did get back to me and apologised he has refused to provide a refund. He has since made excuses such as ‘the towel rail must have been over capacity’ what does that even mean, I placed 1 towel on the rail and it collapsed. The failure of Bo to provide a refund is extremely disappointing, our new year was ruined and I had to sit in a hospital on New Year’s Day as a direct result of this incident. I would not recommend booking this apartment, I am currently dealing with Airbnb support to get a refund as Bo refuses to grant one. Very very disappointing, accidents happen that’s unfortunate but failing to refund when the stay is cut short through no fault of the client is unforgivable.