I'll start with the good. Jonathan made every effort to make things right for us, which we appreciated. He obviously cares that his guests have a good experience. The place is walking distance to St. Kilda restaurants and beach and just a block from the little botanical garden. Also fairly easy to access public transportation. The pull out couch was amazing and very comfortable to sleep on. Sometimes you get crappy couches, but this one was really good. Kitchen was also a good size and there is a washer and dryer.
Now the bad. I had communicated twice that we would be arriving early and got the thumbs up. When we arrived, I had the wrong code for the door (not quite sure what happened there), and the place wasn't clean. Because we didn't have internet or phone overseas, I had to walk about 20 minutes to find free wifi to be able to communicate the issues with Jonathan. To his credit, he responded right away and got me the correct door code and got the cleaners over. The problem was, we had a class to facilitate that night in Melbourne and needed to prep and get settled. The entry was really bumpy and impacted us for sure. He apologized and made amends, but it was still very disappointing.
He also owns the apartment next door and unfortunately the guests had a party until 2am! Because the living room of that place backs up to the bedroom of this unit, our sleep was impacted. Again, Jonathan made this right but we were impacted again.
Also, the area is a bit mixed. There are some nicer houses, but when we arrived there were discarded appliances on the sidewalk in front of the apartment block and it just seemed a bit grotty.
We appreciated all of Jonathan's efforts - there were just a series of event that made our stay difficult.