A dream! Melanie and Stephen were attentive from word go, and also flexible to our needs. The room was exactly as pictured, cosy and inviting. They went the extra step by providing items to make our stay more homely, from refreshments to hand cream. The location was perfect, easily accessible to the 96 tram into the city, and within walking distance to other main streets. While the area itself looked a little grimy, there are lots of hidden gems and great places to eat, including Milkwood café being right next door which was very handy (for that morning coffee!). My only criticism, is it got a little noisy at night, but luckily they were thoughtful and left earplugs and eye masks. I would recommend this place and will definitely stay here again on our next trip. Thanks again Melanie and Stephen! We love Melbourne. - Maddy & Tony