Justin’s place was as listed, upfront comms were great, and kids' toys/books were a nice addition - thanks for that. However, the common space was not very clean upon arrival - we sent photos of dirt, ants, etc and said we’d prefer to rectify issue between us and not place a negative review. We were immediately offered a touch up clean, but no one ever came after a few follow-ups and specific comms dropped altogether. Not ideal with 2 kids, one of them a baby.
We don’t think a $265 cleaning fee is justified to be paid in this case. We were refunded $40, but it wasn't the overall point and $40 seems low compared to the impact it made given it was the common area.
Generally finding the Airbnbs run by outsourced mgmt companies are sub-standard. Hope Justin can rectify for future guests, but thanks for accommodating us nonetheless.