We were welcomed on checkin by a very nice and polite member of Gerard's family who showed us everything we needed to know about our accomodation. I overshot the entry to the building and our host was more than happy to jump into our car and navigate us to the carpark entry. After the introduction to the apartment I felt completely at home and confident that I knew how everything worked and where everything was. The host encouraged us to contact them during our stay if we required anything which made us feel even more at home.