What a nightmare. They cancelled my booking on me but have kept my money. I booked the day before my check in date, then the next morning (day of check in) received a phone call to say they couldn't honour my booking and that they'd sort it out with AirBnB. I didn't see an immediate cancellation through my AirBnB account, so called back Punthill Apartment Hotel directly and requested an email confirmation that they were cancelling, which they sent. Still though, nothing went through to AirBnB. I thought perhaps it would take a day or two to sort. I have contacted AirBnB who now won't refund me because to them them it appears my stay has occurred. I am $550 out of pocket! What a scam.