We are a couple of elderly women (and with a few of the usual health problems that older folk develop!). We visit Melbourne regularly to see family and particularly my little grandson now five years old! We usually stay at cheaper hotels in the suburbs but this time we wanted to be in the CDB and with a view. The 'Urban Jungle' and S&S looked good to us and we booked for four nights. The apartment was very good, clean and with a great view from Level 30 over Docklands. Checkin easy with Juan and Lisa showing us around. The apartment was furnished in a minimalist way (Freedom Furniture meets IKEA) - apparently S&S have quite a number of similar properties in Melbourne, bit like a dislocated hotel. Not exactly the original Airbnb vision but I guess it works for them. We did enjoy our stay in Melbourne even though my partner was not well and stayed mainly in the apartment. We left on the Wednesday morning after cleaning up as much as we could. We were very surprised on our return to Sydney to receive a demand from S&S for an additional $179 for "extra cleaning". We accepted some of the expense as there was a stain on one of the couch pillows but extra washing for sheets and towels smacks of opportunism! And as far as drinking wine in bed - this something we would never do! So we were left somewhat dismayed and depressed (as well as financially embarassed!) We will not be dealing with S&S again and we are hopeful our next experience with Airbnb (if there is one?) will be better than this.
Ms Jan Muller
Ms Friedrun Herberstein