Expect to be disappointed. The fantastic reviews of this place had us excited to enjoy our mini honeymoon there. The whole experience was a massive let down.
We arrived after our wedding close to 8pm tired and ready to relax. We were very confused as the instructions on how to access our room didn't make sense. There was someone in our carpark and there was no key in the lock.
I went to the host to find out what was going on and was told that we had apparently cancelled. The hosts soon realised a mistake had been made and they had put someone else in our room. Instead of asking the guests who had actually cancelled and then decided to turn up and take our room to move, they asked us to leave and come back in half an hour so they could clean and prepare their other much smaller room.
When we came back we settled into the room we didn't want and tried to forget the inconvenience and just enjoy our time. We noticed cobwebs and dust around the place and there were 2 half bottles of juice and soft drink left in the fridge from pervious guests. We went to fill the spa and noticed foam accumulate in the bottom which meant either cleaning chemicals were not rinsed properly or it was not washed at all after previous guests. We rinsed the spa and moved on.
The next morning the host told us the other couple were leaving and asked if we wanted to move rooms, he told us that he prefers the room we were currently in. We decided we wanted to see the other room and instantly made the choice to move as it is much bigger and nicer. Hence we had booked it originally.
We went out to a movie while the other room was organised for us.
We came back and moved our stuff thinking there could be no more issues.
When we went to bed we found dirt in the sheets, which made us think they had not been changed. We had the same issue when we went to fill the spa. In the morning my wife went to use a face washer and discovered the previous guests make up on it.
We messaged the hosts to say we were leaving and asked if they wanted to see us before we left as they had mentioned they would offer a refund to make up for the confusion. They told us no, so we left.
We gave them a day to get in touch with us to organise a refund. We did not hear from them so we messaged to follow up. They told us they would give us $25 which is the difference in the cost of the rooms for one night! AND they asked for our bank details.
This is not compensation or a refund at all! That is the money they OWE us for the difference in rooms. We told them that we didn't think that was fair. They responded that $25 is all they will offer and they don't know how to pay us through the airbnb website so again asked for bank details.
We are currently in communication with Airbnb to resolve this dispute.