The place was so clean. Jackie provided every thing from linen, toiletries, laundry and kitchen essentials to make your stay easy and comfortable. She was very prompt in answering our queries and even sent a link via you tube to access the parking spot . My only issue is the lack of air conditioning if you happen to book your stay in summer. Ours was lovely as it was not hot nor humid that day. Ofcourse, it would be a different story come the peak of summer in Melbourne.