Our stay in the apartment was a real pleasure. I stayed for a weekend with my mum, who was new to AirBNB and very apprehensive...but she was very happy with the whole experience!
We didn't meet Robert, but were greeted at the apartment by Neil, who was extremely friendly and helpful, giving us lots of tips on local cafes, pubs, etc.
The apartment itself is in the perfect location, right in the heart of the CBD and very close to public transport (trains and trams). The view from the bay window in the living room is GORGEOUS.
Overall, an absolute bargain - we'd certainly stay here again.