Frank and Pam are responsive, friendly, informative hosts. We were able to meet them a few hours ahead of the check-in time to drop off our bags at the apartment.
Instructions to access the apartment were detailed and clear. Their place is located only a couple of minutes walk from Southern Cross Station, so it's a breeze to find it after arriving in Melbourne, and very convenient when heading back to the airport. The apartment is modern and immaculately clean. Perhaps the only thing worth noting is that the shower is relatively small, as the photos accurately show, so larger guests may find it a bit of a squeeze. In our case, this was not a problem, and we thoroughly enjoyed our stay.
I would definitely stay at Pam and Frank's place again, and recommend it - and them - without hesitation.