We were met at the accommodation and given access to the apartment. Very straight forward and without any fuss. During our stay we had no need to contact our hosts as everything was ok. The apartment is located in a great area of Melbourne city with easy access to shops, restaurants, bars etc. Public Transport is very close. The apartment was very quiet with little outside noise. It is comfortably furnished and was clean and welcoming. The kitchen facility was very good, not that we used it much during our stay as we ate out at the local restaurants and wine bars mostly. It would be good to have some more instructions (in the little book) on using the appliances as we struggled to get the bedroom tv to pick up local free to air stations and it took me a while to work out how to use the washing machine. While we didn't use the coffee machines (there are many coffee making devices which is great) I noticed there was no operating instructions. These are only small suggestions to make for a better stay in such a lovely place. I would highly recommend this accommodation for a convenient place to stay in wonderful Melbourne.