This accommodation was unsafe and the host was unreliable and unprofessional.
We arrived in the evening and searched for the lockbox as per instructions, but could not find it. We called the host (a management company) who said they would call the actual hosts. When they called us back they told us the lock box was missing, the keys were also missing and the accommodation had not been cleaned. We had no emails or warnings of this at all. We were told to find somewhere else to stay for the night while they “sorted something out” so we could still stay there for the other nights of our stay. We asked how it would be safe for us to stay there if the keys had been stolen and received no explanation or reassurance.
There was no apology, no offer to help us, no offer of what to do about the cost of a new hotel for the night, no offer to help us find other accommodation. This was at 7.30pm and we had arrived straight from an international flight and we had no vehicle.
We asked if they could come back to us with any other options - the apartment was in a large building and we thought they might have other rooms or might own another Air BnB. They promised to call us back …. but never did. When we tried to call them back repeatedly the line went straight to answer phone.
I’ve asked Air Bnb to investigate this accommodation due to our experience, as I don’t want anyone else to go through something similar. I highly recommend you avoid this place, and I hope Air BnB investigates and removes their listing.