Where do I begin to tell you how fabulous Ming is!!!! Talk about responsive and helpful! There is no one better! Our flight overseas was delayed by 14 hours and I thought we were going to arrive a day later. I notified Ming and he immediately refunded me money for the night. However, upon my arrival in Sydney, I realized with the time change, that I was indeed going to be arriving in Melbourne late that evening. I immediately reached out to Ming and although the unit I was intended to stay in was booked, he made arrangements for me to stay in another unit very close by Did I mention that I was texting him at approximately 10 o’clock at night? By the time we arrived in Melbourne and to the unit it, was after 1 AM. The next day, he allowed my husband and I a late check out and even had our luggage transferred to our initial reservation unit . Unbelievable ! Ming is incredible and I am extremely grateful to him for his kindness and all of his help. He is simply wonderful!!!