Nicole went out of her way to make us feel welcome with excellent communication. The large house is a great family home, very quiet, clean, comfortable and safe for little ones with a lovely garden for them to explore. Also the playroom/second lounge was well set up with engaging toddler toys and books which were a great hit with our Granddaughter. We were provided with breakfast provisions and good quality and plentiful toiletries. Definitely a 5 out of 5. We are looking forward to returning in warmer weather to try out the fenced and secure indoor pool.