Susan is the best. She is super friendly, super relaxed, and her unit is super wonderful. This was our second stay here, and it was even better the second time. We appreciated her little touches, like chocolates and fruit in the kitchen. Susan has the unit well stocked with bread, milk, coffee and tea; there are loads of towels, soap, shampoo and conditioner, and clean sheets. The outdoor seating area is perfect for afternoon tea, or morning coffee. The bed is super comfortable, and the bathroom really clean. We highly recommend, and will always stay here when we visit Melbourne! Thanks again Susan!