We were supposed to check in between 28-30th May but due to sudden lockdown in Victoria, we were unable to check in. We knew the possibility of lock down and have messaged Sum&Pete multiple times to ask for further instructions. However, there were no reply. Up until now, still no effort from Sum & Pete to even bother to reply. Absolutely no communication and effort at all to clarify the issue.
Furthermore, we have reached out to Airbnb for help. However, Airbnb stated that given that the owner refused to refund, we cannot get our money back. Airbnb stated that unless the the owner agree for refund, Airbnb will not allowed for refund even if it's due to lockdown. The only circumstances that allowed for refund is if you contracted COVID-19. I am beyond disappointed that AirBnb policy does not protect us as consumers at all. We're just following the government regulation. I am gutted that Victorians are in lockdown but even gutted that this happened to me when I am a law abiding citizen.