Had a lovely stay, Gary was very helpful, however there was a problem with the internet constantly disconcerting.

We promptly made Gary aware of the situation with the internet and he did try to come up with various solutions, however none of them worked.

After speaking with Gary we realised that one of the reasons the internet was not working properly because the actual modem was not located within our unit, rather in the unit below us and the modem was shared between three units.

Because this process was taking too long, we suggested that we would pay for the internet to be connected through another company as we were increasingly growing frustrated. This process took 2 weeks before there was a proper working internet.

The new internet connection didn't cost Gary any out of pocket expenses as there was no initial connection fee or any locked in contract fee. Because we were staying in the unit for 2 full months, we decided it was best to pay the monthly fee of $60 so that we could quickly resolve the issue to a satisfactory working internet standard.

Please note that Gray intended to have this paid internet service disconnected after we left, so this may be something you wish to discuss with Gary prior to booking, as the reliable internet service may not be included in your room rate.

Without the new internet connection we would not have been able to use the internet at all. If you need a reliable internet connection that does not disconnect constantly, then you would be fine. I feel that because the internet was offered as part of the unit description that it should have been working properly and that we should not have had to pay for reliable service. Gary should have offered to pay for the internet to be connected whilst we were staying there out of his pocket.

Although Gary was a nice person and appeared to be helpful, the situation with the internet has left a bad taste in our mouth and we don't feel like the unit was value for money! We wish Gary well, there are no hard feelings, we hope that Gary takes this as positive feedback and improves the internet service for future travelers.