Colin met us outside the apartment complex and helped us carry our luggage upstairs. He was very polite and made sure we knew where everything was located while answering all of our questions about wifi and the gym. He even left us milk, bread, and peanut butter along with the coffee and tea. The apartment has a great view high up of Melbourne and was comfortable for our larger group of 5. I would highly suggest his place as it is close to Melbourne waterfront and main attractions.