For an AirBnB Plus listing I expected more.
The car park keys weren’t left with the rest of the keys and when we tried to enter the car park the key we had didn’t work. We waited 20 mins for the keys to be dropped off. No instructions on how to access the apartment from the car park.
The apartment floor could’ve been cleaned better as there were patches of dust. We had to vacuum on arrival as we have a baby that crawls.
Towels need replacing as they’re quite old and discoloured.
2nd bedroom bed sags on the one side.
Blankets on beds are very thin.
Portacot sheet provided was a very large table cloth that has to be folded twice. It should be a fitted sheet to ensure it doesn’t come loose.
No hot water in the kitchen. Kitchen sink plug doesn’t work.
Instructions were to leave all keys in the cutlery drawer when checking out but we needed the car park key to exit the car park. I spent 20 minutes trying to figure out who to leave the key with, in the end a building manager took the keys for us. This caused us to be late to check in for our flight so when arrived I had calls from Paul and his team, by then I was driving home and couldn’t respond immediately. His team threatened me with a $250 replacement fee as they were struggling to find the key. I understand it’s frustrating but it’s not great customer service to issue me with a threat.
Not sure why this apartment is an AirBnB plus...