Overall, a disappointing stay.
Upon arrival the apartment had a pungent smell of curry. The smell stayed for the duration of stay.
Interior of apartment very dirty. Dead moths on floor/ dust and dirt under couch/ dirt and grime along sliding door ledges and perimeter.
Balcony filthy. Hadn’t been cleaned in months. Spiders, cobwebs, dirt, floor filthy, glass screen unwashed. Salt crusted on floor possibly from air conditioner water.
Weber bbq on balcony filthy. Grime, dirt, dust, food scraps and grease in bbq.
Bathroom dirty. Shower recess had mould throughout at base and grout lines. Dust and grime along floor ledges around door.
Upon arrival water only lukewarm. 2 days the water remained lukewarm from shower head. For entire 5 day stay water from bathroom vanity and kitchen sink remained lukewarm/ tepid. We contacted the property manager about this, but were told it was “a communal water tank”. So be aware, you are never guaranteed of having a hot shower.
Balcony door required 2 people to open. It was unsafe to open. The rollers at base of door were worn or non existent. It involved Trying to move a heavy door just sitting on a metal base.
After check in, a very confusing email was received advising us to change pin / access numbers on 4 different keypads, which totally contradicted the check in instructions we had received prior and those contained in the house manual.
We phoned the supplied contact number immediately and brought to her attention all of the above issues. She was supposedly the property manager and said she was located in Malaysia. Said she’d call back but never did and was useless. We received an email saying they would pass on the feedback to their cleaning team. None of the issues addressed or resolved.
Asked her if we could speak to the owners directly (as per the profile they are meant to live locally), bur she said this was not possible.
Overall, a very disappointing stay. Location is great, but the above issues, complete lack of interest and care from the so called property in Malaysia manager was abysmal.