Nice location, dirty apartment.
Whilst we enjoyed the convenience of the CBD location, it was very hard to look past the uncleanliness of the apartment.
On the first morning of our stay, we noticed how dusty and dirty the apartment was. There were balls of human hair on the floor; dust particles incessantly floating throughout all rooms; strands of hair clumped in the shower; and dusty surfaces including the coffee table, window sills, pillows, couch, bedroom carpet and balcony area. The uncleanliness of the accommodation made the stay unpleasant and uncomfortable.
My partner has a severe dust mite allergy, so we had to take time from our trip to consult with Airbnb on this issue. She had lots of difficulties breathing at night and even I (with no known allergies) would wake up feeling itchy and uncomfortable. We consulted with Airbnb on the basis that the host was unresponsive, which I will address later in this review.
After this process, the host contacted us and we reiterated the issue to them. They didn't apologise, but thanked us for bringing it to their attention and stated they would have a cleaner come around the following day. No such cleaner arrived the next day, nor did they for the remainder of our trip. The issue was never resolved.
Furthermore, in regards to host's responsiveness, we didn't read the part on the listing that stated we'd be required to make a $250 security deposit as well as a photo of myself holding my passport or driver's licence. When I contacted the host to clarify this process, I found them largely unresponsive— after a week of no response I asked again, but eventually submitted to the process after having found it written in another part of the listing.
In terms of a positive, we did enjoy the Level 8 facilities of the Aurora apartments, including a lovely gym, spa and sauna. Additionally, the location was very convenient and right opposite Melbourne Central.