Jackie was a great host, with very detailed directions on how to get to her place and collect her key. Good thing is she provided two sets of keys, which is rare for airbnb based on my past experiences. She was also extremely flexible, allowing us to park our car beyond the checkout time, and was very prompt in responding to my questions. Her place is very tidy and clean with many thoughtful touches as there were many types of shower gels available, and she also provided additional items for use such as Q-tips, comb, toothpaste and etc. Noticed that noise from the tram and cars can still be heard, though it is not an issue for me as I am a deep sleeper. It also wasn't on a busy street so it wasn't bad. Just something extremely light sleepers should take note of. Only thing is that there was only one heater, and the room still felt cold even after we cranked the heater up to the max (it was winter when we stayed there). The bed was extremely warm though once you snuggle under it, just the rest of the room felt cold. This can however be solved by simply wearing thicker clothing. Also just to share the bed nearer the windows is much more comfier! Overall we had a great stay at Jackie's!