Jenny was available by phone if not available in person. She was quick to return calls if she could not answer. Her availability was very good at all times. The apt was perfectly located and furnished. Secure underground car parking was a good feature and the security of the apt itself is also very good. (Apt was up 4 flights of stairs which is no real problem unless you have some incapacity) If taking public transport the apt is on a major tram line and only about 5 kms from the cbd. Highly recommended.