At check-in our unit wasn't ready as housekeeping were running behind, so the front desk staff put us in another room. (More than happy to accomodate). Check-in seemed to take an eternity, and sometimes there was queues of people waiting, perhaps you could streamline that a bit?
The carpets and general cleanliness was appalling. The onsite laundry facilities were a pigsty and my clothes would have come out dirtier!! This seriously needs to be addressed! I made my children wear socks on the floor, and they ended up BLACK from the pure filth. The walls could do with a paint. The couch is extremely uncomfortable and dirty. Also the toilet button was broken and hard to use.
All that said the location is perfect, walking distance to the free tram route and an Aldi.