Great flat, poor management. **NOTE: NO LUGGAGE STORAGE AVAILABLE**
The flat: Excellent. Very stylish, a good value, comfortable mattress, nice TV, parking included and - most important of all - a top location! The brunch place downstairs (Two Birds One Stone) was a particular favourite and being near South Yarra station was great for transport links.
The management: Leaves much to be desired. The listing is a bit mis-leading, with it not being listed that luggage storage is not available. This is not noted in the listing anywhere and, had it been, it's very possible that we would not have stayed here, given that on the day of arrival we arrived in the morning and on the day of departure we left late in the evening. It's not even a listed amenity on AirBnB, quite possibly because it's almost implied in any type of lodging one gets these days!
The team also did not respond to our questions prior to check-in, was late in meeting us on the day of check-in, did not send information they said they would re: parking, and generally had a very noticeable *can't do* attitude in always being quick to say why they could not go just a bit further to make our stay comfortable and provide a level of service considered normal for AirBnB.
Not what I had experienced elsewhere with AirBnB and if I were the owner of this flat I would consider moving to a different management company if these glaring management issues persist.