Booked this place for Christmas and had multiple problems. Had to wait an hour and half until check in as the house wasn’t ready and keys weren’t in the locker. When we finally got into the apartment we were greeted by the maintained man and all of his rubbish near the front door, the house had not been cleaned as cleaners had cancelled and beds weren’t made.
We spent the first hour of our vacation cleaning up the apartment, wiping everything down and making beds. During a time of a pandemic it was horrible that the house wasn’t cleaned and sanitised. Other problems we experienced include: 1) the air conditioning in the bedrooms weren’t working, we had to reset them, we think they were locked to save the owners money. 2) multiple things were broken within the house, drawers and selves were broken, the dishwasher leaked water and couch felt broken when you sit down. 3) we were told the spa was fixed and ready for use, but the heat feature didn’t work, the spa wouldn’t heat up past 23 degrees. 4) the internet stopped working a few days into our stay, we had to use our own personal hotspot to work the tv to watch any Netflix or Disney plus. 5) our last day of our stay at the penthouse, I was originally told checkout at 11am and sent this in an email from the owners. The owner told us she needed us out by 10am instead and rushed our checkout. - just bad communication.
Overall, we had to enjoy our stay as it was Christmas and make the best of our situation, it was a great spot and close to the beach. But for the amount of money we spent it was disappointing to experience these things, I don’t think the owners are experienced or know how to take care of the apartment.