Terrible experience. After flight from Perth, not met at premises and back-up key was not where it was meant to be. Turns out cleaner didn't put it in mailbox. Attempted to contact host - one phone disconnected and Liv didn't respond to 3 SMS on other phone. Had to contact Airbnb who were really good in tracking her down and eventually got the cleaner to come into town and after 2 hours, finally got access to apartment. Appears as though apartment is usually occupied - cooking ingredients/sauces on bench and in cupboards. Fridge and freezes both had opened foodstuffs in them. There were cleaning scrubbers/sponges in shower, a pair of someone's thongs in bathroom and scuffs/slippers by the front door. Apartment is really small, airconditioner is both dirty and doesn't work properly and you can't locate to balcony as heat from a/c makes it unbearable. A 'daybed' is the only internal seating. We got out of there after 1 night (would have been sooner if we hadn't waited for key).