Lisa provided great pre-arrival communication with clear directions and instructions. She was also quick to respond when we arrived and had an issue with fans. The place is even better located than expected: just a short stroll to Brunswick St or the CBD, and well-connected with trams. There was plenty of space for four of us (friends, not couples, so we really spread out) and the apartment is equipped with everything we needed. Not to mention the beds - it's been a long time since I slept that well!