It might have been poor timing or extenuating circumstances, but the whole first day was ruined as we tried to communicate with Alex to provide adequate bedding. We paid $30 for an extra roll out bed with linen, however it was an old mattress in the wardrobe and no linen at all. We had 3 other beds. There was a total of 2 quilts, with no quilt covers and one of the quilts was covered in yellow stains. There was a total of 2 blankets, and they had crusts all over them. My first day of holiday really was ruined trying to just simply get some bedding for the first night. Late into the evening after so much effort, we got an offer to take an extra room free of charge. It was too late to get our bags, collect the key from the offsite lock box etc etc. We had to deal with the bedding that night, it was a very bad experience. The next day things were sorted. But that was too late. Alex has apologised, but it was not good enough. He promised a token voucher for our trip due to the issues, this has not been provided at time of writing.