The whole process was very smooth from the initial booking process up until the final directions/information on arrival. Ananda was also happy to answer all the questions I had before arriving. We were very impressed with the location of the apartment - less than 2 mins walk to shops/groceries/restaurants/public transport on Barkly, Acland and Carlisle Sts. As we were staying for 5 nights with small children, it was great to have the use of a very new and large capacity washing machine and dryer.