The unit is great. Instructions for everything were very clear. Anthea and Rob were always quick to answer our questions (via text). The unit itself, is very clean and tidy, and has everything you need, especially if it's a slightly longer stay. We felt very comfortable, just like home! The area is very suburb, with many food and shopping (not department stores) options up the road, as well as close to train, tram, and buses to get you around. We had a car and could park on the street near the unit. Would stay again. Sweet! :)