A week prior to check-in, Belle sent us a house manual indicating us where to collect the keys and the designated parking lot. We took the keys from a nearby cafe and proceed to check in. It took us quite a while to figure out how to enter the car park and find the lot but the rest of the process was easy. The apartment complex is new and there is still construction going on at the next block but the noise level was OK. The apartment was generally clean but there were some parts which we found a wee bit messy. There were some toys for kids and condiments found in the kitchen for cooking. The location was great but not many stores nearby and the tram stop was quite far especially when it's cold. Belle was nice and helpful. She showed us where we can go before boarding our flight home and let us extend our check out by an hour. Overall great value and nice place to stay but the house manual can be improved by adding in photos and map of the location of the car lot and where to enter the car park as well as travel guides on where locals usually goes.