The lovely apartment was in a superb location, and generally well-equipped with clean linen and towels. The host James was pleasant to deal with. However, this stay was rated 4 stars because of the following:
- during check-in we were left waiting for more than 30 minutes for the key to be delivered in spite of several updates and acknowledgements from the NinjaKey regarding our arrival time from the time we touched down in Melbourne
- the oven tray was not cleaned up after the previous tenant
- our party of 4 guests were only provided with a 30ml tube of body wash and a tiny disc of soap to last us a week
- the lift to the apartment is activated by the key, and we were only provided with 1 key to the apartment. The intercom did not seem to serve AirBnB guests so it was extremely inconvenient whenever our party wanted to split up and engage in activities at our own time.