Our booking and pre-arrival experience was straightforward without any hassle. We were travelling as a young family with me, my wife and our 16 month old baby, driving down from Sydney to Melbourne. Booking was done quickly and the host provided check-in information (house rules, check-in times and late check-in fees, WiFi passwords etc.) before hand. The host advised us that we'll be picking up the keys from a key exchange service called KeyNinja as the local council rules don't allow for keys to be left in secured lock hoxes.
However, at the time of check-in when we arrived at the apartment expecting that the KeyNinja representative to be nearby to hand us over the keys, we were surprised to find out that the KeyNinja representative who had the keys to our apartment was located about 15 minutes drive from the apartment. We had no choice but to drive 15 minutes further to fetch the keys and then 15 minutes back to the apartment. This was a let down on the check-in experience and caused inconvenience.
Once we checked-in, we found the apartment to be at a nice, convenient location and spacious enough for our family's needs. However, the cleanliness, especially the apartment carpet, bathroom sink, toilet seat and bed linen could have been better as well.
Once we did some basic cleaning of the items mentioned above, the rest of our stay was pretty calm and peaceful. The apartment building is relatively quiet and our floor was also not very busy even though it had a gym on it.
Parking space was adequate for a single car but we had to be mindful of the fact that the lift didn't go up to the B2 where the parking space is but located. It only goes down until B1. We always had to either walk through the ramp from B1 to B2 (if we were with the baby in the stroller) or take the fire exit stairs through the garbage room to B2.
Our plan to stay in Melbourne changed during our stay and the host was happy to let us extend our stay at the property by 1 day. Stay extension experience was seamless.
Apart from the inconvenience caused at check-in and some cleanliness issues, it was a reasonable experience.