The main disappointment was at Check-In where we could not unlock the door, and the Host refused to visit or call a locksmith. We had no choice but to find alternative accommodation for my wife and I, our 4 year old daughter and grandma, at the last minute which was very stressful. The next day, we had to still insist the Host to call a locksmith. The locksmith confirmed there was an issue with the lock and fixed it. For all the troubles and stress we went through on that Check-In day, the best the Host would do was to refund the 1st day rental, when that should already be a given. Otherwise, we really enjoyed the apartment and the location.