We chanced upon Louis' listing when we were browsing for a last minute booking. The apartment which we had originally booked had issues with the toilet and we weren't comfortable to proceed. Imagine our anxiety, at 8pm and rushing to find a place for the next day at Melbourne CBD where every place is literally taken up. Louis and Rob very kindly accepted our booking late in the night and exchanged words via the chat to assure us that the apartment would be ours for 2nights and it was a wonderful experience. They even very kindly allowed us an early check in. The apartment is true to pictures and the view was gorgeous. Location is great, a nice stroll to the various tram stops and across Southern Cross Stn. We didn't have much problems juggling 4 luggages and 2 young kids to the station to catch our SkyBus to the airport. A pity we didn't have time for a longer stay , but we would definitely come back again if we were to visit Melbourne!