Great to communicate with, Simone made it really easy to get into the apartment & get settled. They were happy to offer advice when asked and went above and beyond to make it easier for us since we were traveling with two young boys (2 yrs and 5 months), leaving out some boxes of books & toys, and even setting up a portacot; when traveling with children, these things make all the difference! Apartment was comfortable and in a fantastic location - walking distance to everything. Amazingly well provided for with milk in the fridge, tea& coffee, fruit, snacks, cereals, plus things like a hairdryer, umbrella, shampoo.... So many little extras that added to the quality of our stay. Definitely recommend.