Akbar was there to greet us on arrival. Although our family had an early flight, he is very accommodating by allowing us to keep our luggage in the apartment. All amenities are adequate. View from the apartment is spectacular. We were allowed late check out due to our late flight. Appreciate that! Location is fantastic due to close proximity to shopping, food, car rental etc. My wife love the shopping at Spence Outlet Centre next to Southern Cross Station and Coles Supermarket as well. Will recommend to everyone coming to Melbourne.