This apartment on (220 Spencer Street) was atrocious in terms of the cleanliness and accuracy of what was shown on the ad images. I say this because if you want to be sneezing your entire stay then book this apartment as the dust that has accumulated within it was beyond me (especially with all the bed sheets).
That apparently nice looking couch you also see in the living room images, had a massive hole in the middle of it as well as a broken leg along with some of the dirtiest stains I’ve ever seen (one can only imagine how much bacterias would be on that couch to be honest)
The door hinges for the bathroom were loose therefore the door wouldn’t close properly, the blinds for the living room were dismantled and have never been bothered to be fixed and was just left in the corner of the living room (which result in the heat just radiating right into the entire apartment during the day, which heated up the room temperature quite quickly from time and if you try to turn on the AC then there goes all that dust that I mentioned earlier also, just now it would be circulating even more)
Another issue and the most important one that has got me to be brutally honest on this review is how we had a situation of accidentally locking our one set of keys inside the room (they give you no more then 1 to begin with which is disappointing) and this all happened close midnight of our first day of the 2 night stay that we booked.
We called and called as well as messaged/texted the host for emergency assistance as it mentions on their ad that they can and will assist us in circumstances such as this, as long as we pay the $30 surcharge for locking the key in the first place and you know what result we got out of that?
Absolutely nothing, they failed to reply, their never picked up their phone as it was clearly switched off and there was only the one contact number that they gave us, which even the AirBnB support team couldn’t get through to them in any other way or format but that same number which was clearly was switched off at their own will.
So what frustrates me with this host is how they basically cost me a whole night stay and refused to even refund me back my back for at least that one night that we missed and since my main argument is that its their fault for never mentioning that they do have cut off times of when they can or cannot be contacted, we literally had no where else to go that night and slept in the car until they got back to us at around 10am & only then the guy told us that they turn off their phones from certain times. Absolutely unprofessional.
In conclusion I say add another $50 to your budget and get yourself a much better stay then this, trust me.