We booked, paid, packed, took our cat to the cattery, drove with a full car and an esky with perishable food, ate lunch nearby so we would be at the property by the agreed check-in time of 2 pm. I had a few emails with the host about the door lock as I didn't find the instructions for accessing the property to be clear. Then I received some messages saying there was a problem with the cleaning not being done and the vacuum cleaner not working. Could we please come an hour later? By this stage it was nearly 2pm and we were almost there. I asked the host to call me urgently. At 1:58 pm, 2 minutes before our previously confirmed checkin time of 2 pm, we found out that the property had no electricity. We'd had a big storm the day before and thousands of properties around Melbourne were without electricity. The host had obviously known this, at least when the cleaner went there in the morning. For guests to be told this with no notice was completely unacceptable. We then spent over an hour sitting in the car by the side of the road, trying to find alternative accommodation. There was almost nothing available at such short notice. Airbnb were terrific, and we eventually found somewhere else. VERY poor experience from this host. There are no excuses for not telling us earlier that the property was not habitable.