Communication with Sue was instant after the booking. She waited for us to check in and we got to meet her in person. What a lovely, smiling and full of energy person she is!!The flat was nice and clean, Sue provided us with lots of fresh fruit, bread and cheese. Tons of informational brochures and maps. Wifi worked great. The LOCATION is where you hit the jackpot!!! Free tram zone right in the heart of the city..... If we ever come back we will stay again!!!!