I booked an airbnb for about a week through this company and it turned out to be the worst experience I’ve ever have with airbnb host. I booked the airbnb with the wrong credit card so I cancel it and booked with another card again. I already asked the host before I booked it the second time if I could get the full refund back to the first card that I did and I’ll book again. They said yes but somehow they only paid me half of the refund so I contacted them so many times just to follow up with the other half of refund. The recent response from them is that they confirmed that I will get all the money back within 5-10 business days but it has been over two weeks and I haven’t get any refund back. Not to mention so many other bad services that I’ve experienced with them during my stay. I’m so disappointed in their services and communication. If anyone read this, please consider booking with another airbnb company that care more about clients.