Although Bruce was very responsive and provided helpful information, the apartment in general was very unclean. The rules of the listing say that no smoking is allowed and any evidence of such activity would result in a fine. When we first arrived, the balcony was a pigsty littered with cigarette butts, empty cigarette packets and empty alcohol cans and cups. We also found an old bra left on the floor and hidden under the bed, which was absolutely foul. Lastly, on the day of check out which is stated at 11am, the cleaner came in earlier around 10:40am while we were packing our final belongings.