We took careful consideration when selecting an apartment for our holiday. We booked Bruce’s apt in response to a description of “luxury with a pool.” When we first arrived there was no key and we waited on the sidewalk with our 6 and 8 year old for this to be resolved. Next we headed straight to the pool only to find we would have no access to a pool. I did find the small apartment to be new, clean, good beds, and really nice bathrooms. We enjoyed the apartment itself, however it does not qualify as luxury. I am also sorry to report that Bruce was less than professional in compensating us and acknowledging that a lack of pool was quite a big disappointment when it was your primary booking requirement. He proactively offered us $50 which is less than half the price it cost to go to the local public pool. He did finally compensate me for the rest of cost to use the public pool after I insisted, however he failed to acknowledge or offer any compensation for the cost of the apartment. I found this to be unprofessional and showed poor business acumen. Apartments with pools cost more than apartments without pools. Overall I felt a lack of interest from Bruce and his staff in our experience and fairness. Rather he said we left the apartment a mess and never called to discuss. I swept, loaded and ran the dishwasher and we took the trash out. We also hung all towels to dry. There was no request to do any of this in our check out instructions but it is a habit of mine. I asked him for details on mess and requested photos and he never responded. I thought about taking pictures of how we left the place in good condition in the event he would do this but.... I thought surely no one would be that unprofessional and I left. Lessons learned. I will always take pics in future and probably go back to using big companies like Stayz to ensure I get the value for my money and/or coverage if anything goes wrong.