The apartment was in a great location and picking up the keys was easy. Bowen was prompt with his replies and the pool area upstairs was lovely. These were the good things. Unfortunately the bad outweighed the good. It's quite a small apartment so it would be best for only a couple of people.
This was my first Airbnb experience and it was quite disappointing. It was advertised as a new luxury apartment, 5 stars. It was obvious from the photos that it was not but it would be better to not be deceptive from the start.
We basically had to clean the apartment.
There were a number of things we were dissatisfied with:
- the cleaning cloths provided were quite dirty and there were no cleaning products provided until we had to ask for them to be able to clean surfaces.
- the bathroom was quite disgusting. There was orange gelatinous slime (mould) all over the tile grout in the shower which I ended up cleaning myself. It seemed like perhaps the shower had not been cleaned for a very long time.
- the fold out couch in the loungeroom in photos was red and looked suitable for a person to sleep on but the actual couch in the loungeroom was navy blue and small and could not be slept on. A separate mattress was provided but the apartment was so small we had to move the furniture to fit it in. We even contemplated setting it up in the hallway. Although a pillow and quilt were provided for the extra bed, there were no sheets. The only reason it was ok was because my friends brought their own. There was also no top sheet in one of the bedrooms.
-there were a couple of grotty damp hand towels under the TV and in the bathroom which I hope had been used to wipe down surfaces??
- the splash-back in the kitchen was filthy as well as the cupboard surfaces above the stove.
-I had to tip out the old soap in bathroom as it had black hairs all over it.
- there were no butter knives in the cutlery drawer.
-the tea towels provided in the drawer were stained.
I'm not someone who normally complains but the conditions presented were quite poor.