All initial communication and the booking process were excellent prior to arrival at the apartment. It's when we arrived that the problems really surfaced.

When entering the building to park your car (car spot is a bonus) you put in a code. Unfortunately this code at the carpark door doesn't allow lift access to the floor with the apartment on it, so you get stuck at the bottom. We tried this a couple of times which was frustrating at 11pm at night when we arrived. After no answering at the provided phone number, we managed to enter via the street front door on the other side of the building in the end, because the code does grant lift access that way.

The building is very nice, the view is great but the cleanliness of the apartment is a big issue.

The bathrooms were overall unclean, including quite a lot of hair on the floor and other peoples used towels hanging around. We were provided with only one unwashed brand new towel (for two of us) with the tags still on it. We decided to not even use the horrible showers and to just have a rooftop jacuzzi instead (which was fantastic by the way with beautiful views of central Melbourne).

The bedroom floors needed a good clean/vacuum, pieces of rubbish were visible just under the beds and overall the rooms presented as very messy.
In the photos there appears to be a queen size bed, but this was not the case. There is a mish mash of 5 different quite uncomfortable single beds set up in the two bedrooms which made it feel like a very low end backpackers. Far from the "luxury" they describe in the description.
The linen on some of the beds smelt as though it had been slept in and there were only very few thin child size blankets to cover ourselves. We slept still wearing our jumpers/sweaters in the end.

The kitchen is also problematic with some dishes from the cupboard only describable as disgusting (a mug with chunks of food stuck to the bottom for my morning tea!) and a fridge full of other peoples half finished open food products.

We've stayed at a lot of Airbnbs over the past 5 years and had so many wonderful experiences and yes, we understand the fact that people live in these places with different standards to our own. But this was inexcusable considering the amount of money we paid to stay there.
We felt very cheated indeed. If it wasn't so late at night and we hadn't been working/travelling all day, we would have left and found a hotel.