our trouble started with a canceled flight. we arrived late but had given notice we would be late. when we arrived, there was no lock box. it was later explained that someone had forgotten to put it out. we waited until 5am. before getting access to the apartment. we needed to catch another flight that afternoon, so we left before noon. we took showers and left. instructions on where to find the mailbox to return the keys were very unclear. we did receive a refund of 137 for a night that cost 198. but Sofilili did buy us a nice breakfast.