We arranged our stay on the basis that the accommodation provided a cot, so we arranged ahead of time and had to make extra payment ahead of time for this cot to be provided in our room. We arrived at 7pm, did self check in, only to find no cot in our room. When I called the number, the lady who answered was unable to help, just apologised and said they could help us the next day. She said I was lucky she even answered the phone, as usually no-one would at that time. One of the most stressful situations I've been in. The next day, even though we had a do no disturb sign up, they continued to knock on our door to wake the baby up as they were trying to give us a cot, we had told them we had already arranged. They did offer a refund for the cot payment, but should have been a lot more compensation for the stress and lack of help or care they had for our situation. Place is not ideal for babies, had to carry pram and cot and all gear up 3 flights of stairs. Disappointed.