A major disruption to our stay was that the security keypad failed (there is no access key to the flat, just a keypad) and consequently we were locked out for an entire day. It took 9.5 hours from when I reported being locked out to when a locksmith finally resolved the problem. During this time in an attempt to gain access I spoke on the phone with several different people including the AirBnB emergency contact, the property manager, and the owners. Action on the problem was continually delayed for reasons that were not made clear to me, and I was not kept updated. When I was finally able to speak with the co-owner she showed genuine concern, and eventually agreed to compensate me satisfactorily for the inconvenience.
The property is a classic 70s flat in a handy location with easy parking, a very comfy bed, nice bedding, plenty of light, and a few cosy touches. Heating and wifi worked well, but there was no desk for working from home, just a stool at the kitchen bar. The kitchen was functional though very basic and I couldn’t find a colander. The bedroom venetian blinds needed cleaning, and the pipes sang very loudly in the shower. These were minor issues, however. Aside from the access problems and the unprofessional communication, it was a fine stay.
(Review written by my wife who stayed at this AirBnB for three nights with our daughter.)