Jean was very kind and responded instantly to my communication. She provided a video to clearly show how to pick up the keys, this was a great help. The apartment was great. The dishwasher was super quiet and the bin chute was close by to the apartment. The location was very convenient, with a coles and cafes/takeaway stores close by. The residents were polite and there was no noise at night time. Jean provided shampoo and conditioner, which was convenient. There was also a balcony for fresh air.