The check-in process as I understand it handled by a third-party service provider known as KeyNinja. However, this service was unreliable for my check-in as the KeyNinja staff was very late and only provided 1 set of keys, instead of the 2 sets that was agreed on with Sian.
As for the apartment, it was in relatively clean condition. However, there was hard candy stuck to the imitation Eames chair in the living room. Furthermore, the lock to the balcony sliding door was completely broken. This is an indication that the property was not properly checked after the previous tenant's vacated it. It seems inconceivable that a property owner who checked their property and prepared it adequately for the next person's stay would let a broken lock stay broken. This leads me to believe that other areas of the apartment must have only received a very cursory cleaning, which is definitely not justifiable for the cleaning fee that is charged when booking this property. Additionally, the Sony Bravia was not working. Fortunately, Tanille (whom I assume is an employee of Sian's) was very helpful in rectifying the issues once they were brought to her attention.
Some praise for the apartment is its superb location, right in the heart of Richmond. The view from the balcony was also quite spectacular and it was therapeutic to be able to look at the Yarra River meandering behind the property.