My partner and I spent 4 nights at this apartment. Karen was fabulous. Very welcoming. The apartment is very well appointed, extremely clean on arrival with towels and toiletries in the bathroom, with everything you could need in the kitchen. Very well positioned with a tram right out the front and only 3 stops from Flinders St station, and a marvellous view of the shrine, particularly at night from the floor to ceiling Windows. I had to book another night after after initially only booking 3, and Karen was extremely helpful. There are Melbourne guides there for those who don't know the city which we found very helpful for local restaurants within walking distance. Highly recommend this apartment - and will look to stay again next time. Thank you Karen!!