Everything as the others have described is true! Very spacious flat in perfect, quiet part of town in safe building with a lift. Alana's directions to obtain the keys on arrival were perfect and we were appreciative that the flat was available a couple hours before regular check-in. Our favorite part was the comfy bed and couch, and beautiful views. We also loved that Myki (tram) cards were available for use, too! So helpful! Alana was always a quick message away and we enjoyed our stay in her flat---would recommend to all to stay as well!