Joseph was extremely responsive and able to respond timely to all our request prior to check in and during our stay. Even though we didn't get to meet him, we could tell that he was a nice and hospitable guy who went out of his way to ensure we had a smooth stay.
The location was nothing short of exceptional. Location wise - you couldn't ask for any better - just a stones throw away from many of the popular places like Swanston and Crown. The room was cozy and warm, all essentials were available and I would highly recommend it for anyone coming to Melbourne!