I have hesitated to write this review. I am an optimist and frequent traveller.
We stay in Melbourne at least twice a year and love the location of this apartment. It is a stylish, modern space with incredible views and large bedrooms. Many extras were available use: shampoo, conditioner, toilet paper, olive oil, salt/pepper, cling film, etc.
The living area has been photographed well and is smaller than I was expecting. It is well designed and the furniture makes use of the compact area cleverly. The beds were very comfortable.
But...the AC was not working on our arrival. This posed a problem as it was hot in Melbourne and the glass windows enhanced the sweltering temperatures. I called Linton immediately and he assured me that the technician would be there the next morning. I contacted the office after not hearing anything the next day, and was told a technician would not be able to be there until Monday afternoon. We had arrived on Saturday.
A lady delivered a small fan on Sunday evening, but it was very uncomfortable to sleep or remain in the unit, even with the windows open. When travelling with children this is not fun. (I requested to move to another apartment but we were offered one on the other side of the city, which was not convenient for us)
Eventually the AC was fixed, but I would hesitate to stay here again as I felt that our situation was not a priority and I was the one having to chase a result, which is disappointing as it's a great place, but this really impacted on our holiday.
You can tell a lot about a business by their attitude when something goes wrong.
On returning home I contacted them about compensation and was granted a 20% refund (off two of the nights), which was a lovely gesture, but again it was me initiating a response.