On arriving at property in the afternoon I was accosted by several homeless drug addicts taking residence at the front entrance where apartment keys are kept. It felt very insecure and threatening place to stay without any secure parking nearby. I mentioned to the concierge the people out front with one in hysterics obviously having a psychotic episode and he replied they stay there and he cannot doing anything.
We ventured forward trying to make most of our stay dropping off our luggage. Then going out for the evening on our way out entering the lift 3 men were not wearing masks one heavily tattooed man with no front teeth smiled and greeted us a happy new year. Then mentioned it was already a good year because he was released early from prison. During the latest outbreak of Covid this property didn’t show enough diligence to make patrons feel safe and secure by following acceptable house rules.
I wasn’t even offered any return our payment or incentive to rebook knowing the place would not change any policy our behaviour