The initial communication with James seemed OK. However as my plane from the other side of the nation was delayed I arrived late and could not gain entry. The phone number went to a message which said - we are all busy, leave a message and we will ring back .... at 10.30 pm I decided it was too late to wait and having heard nothing from James I made alternate arrangements and AirBnB arranged a full refund of my payment. Thank You Air BnB. James I think you urgently need to get the lock box fixed and get a better contact number.