The host was disorganised. When we arrived at 3:15pm he informed us our room wasn't yet clean, and then couldn't even open the apartment as he had the wrong key (and no spare!! We were a group of 5 people).
He offered to "look after" our luggage whilst we travelled back to our conference and he cleaned our room, to which we weren't going to be able to return until much later.
After not being able to get into our room we informed the host of our inconvenience of catching a taxi to and from the apartment, he offered no apology or compensation.
Very disappointed - we cancelled and got our money back.