we loved our stay in Melbourne and at Kris' place: it was super clean, modern and had everything from refreshments to myki travel cards and shampoo/shower gel etc on our arrival. Although we didn't meet Kris personally, Fran was able to help us out and regularly communicated with us. The wifi was working but the signal weak so we were unable to use it but we were reassured this would be looked in to and have no doubt it will be fixed ASAP. Kris and Fran were easily contactable and friendly making check-in/check out easy. Thanks :)