Good experience overall. Easy key pickup and good initial communication. That said, I didn't get a response when I had issues with finding the parking part way through my stay when I hired a car for a few days, so have marked the experience down a star as a result. We ended up parking on the street. This apartment is close to Southern Cross Station and the action. Short walk to the south bank and the food, shops, etc. Bed was comfortable, it was clean, and had most of the essentials needed for an extended stay (bring your own toiletries though: no hand soap in the bathroom for example). Other reviewers have mentioned the train line: it is right behind the apartment and the rumble is pervasive, even through the double doors of the balcony. I hardly noticed it after the first day, and it didn't disturb my sleep. Overall, recommended as a place to stay at the Docklands end of town. Just make sure you sort the details beforehand if you want to use the parking.