Unfortunately, due to a plumbing problem at the unit Quick stay had to cancel our booking the day we were meant to check in. Shannon did his best to contact us, and offered a sort term solution while we sought alternative accomodation. Fortunately things worked out OK and we were able to find a satisfactory alternative accommodation during one of the busiest weeks in Melbourne....I.felt sorryfor Shannon.....It must have been a hosts worse nightmare to cancel on the day of the booking.