Jannine was most welcoming, helping me with very quick information about how to organise late delivery of delayed luggage and where to eat. She gave me a folder of information, the key, and shampoo/conditioner. The room is good - if a bit noisy from the city traffic, Wifi fast, easy to make tea/coffee and have your own breakfast items in the fridge. It was an excellent location for me as I was attending a conference at MCEC which was a short walk away.