Summary - a gorgeous well positioned apartment that is not well run.
Pros:
Beautiful apartment, modern, well maintained (in terms of fixtures etc), STUNNING views, fantastic facilities (pool etc), easy to get to lots of places in the city - in a free tram zone and the tram is right outside the door (could not be any closer!), close to a lovely harbour with lots of restaurants bars shops cafes etc. - just across the road!
Cons:
Not clean. The bed linen was dirty, I do not believe they had been washed and one bed sheet was stained. It was absolutely unacceptable. Because we had not been met with friendly receptions when making previous contact we washed the beds I urselves. Breadcrumbs in the drawers and dirty mugs.
No thought put into what we would need - 2 very small 'bath' towels, 1 hand towel between 2, no manual with advice on what's near (shops etc) which every other place I have stayed in does have - but worse no manual on how to work anything e.g. Air con, washing machine, where the hair dryer was etc.
Impersonal experience. The check in details where not clear as they were not sent in chronological order and the info was split amongst lengthy paragraphs... e.g. Told you to go to the building, then afterwards told you the key was outside! Just made the whole thing confusing. No clear directions in a very big complex - front desk make it clear they will not help as they are 'not a hotel' (fair enough). It was a stressful experience and so easily avoided.
I was also told to call 1 hour before arrival which I did not want to do from an international phone and wasn't sure why I had to as long as I arrived at the time agreed... was met with hostility and confusion on the phone as to why I was calling when I did!
Conclusion: I would stay in this complex again but would avoid these particular hosts! It seems like a company letting off the apartment rather than an individual, which is fine but the things you might let go for a lovely friendly personal experience were not excusable from a company and vice versa.. you might let go the lack of warmth if it was extremely well run... but neither were there unfortunately.
Tips to the host: sack your cleaner, write a manual and invest in some bigger towels!