Amazing host, easy to communicate and retrieve the keys. The place is amazing as well, so stylish, you can wake up in the room and view the whole CBD like the etihad stadium just from the comfort of the glass windows. Kitchen is so complete with amenities, bathroom is spacious and clean, TV is complete with Netflix. The apartment is located right at collins street, so close to southern cross station as well. Will definetly book this place again the next time we come Melbourne. 5 Star.