Paul was fairly responsive for most of our stay. We couldn’t check in early but the office down the street where we had to pick up our key from was able to hold our luggage so that was very helpful.
The building is gorgeous and the location was perfect with the trains being right outside. The views were stunning!
Upon walking in the air smelled a bit stale so we needed to crack the window open for a bit. We had reached out to Paul and he told us the building was having an issue. Then unfortunately during our two day stay, there seemed to be a cold front moving into Melbourne so the temperature dropped significantly at night and we had no control over the thermostat. It was freezing when we woke up and we reached out to Paul again and there wasn’t much he could do to help.
The listing states no shampoo but there was no hand soap either so def pack that!
Overall, an okay experience- the location made it easier to overlook the dust and other issues.