This is a serviced apartment in the Arrow on Swanston. You can read the reviews online. Staff pride themseleves on being as rude as possible. Location is central and within walking distance to downtown but room not as described. Was not possible to close off living space from bedroom as shown in the photos. It's tired and lots of little things are broken but clean enough and not overly noisy. Host did not respond to repeated attempts by me and the support team to contact her though. I think it's cheaper to book direct. That way you'd save money and if you have issues you can still deal directly with the rude staff and not be disappointed that the host doesn't care.