The apartment was really lovely, a great location. All the facilities were amazing. However, we asked for a second set of keys, which received promptly, but they were left on the kitchen table in the apartment without our knowledge that someone would be entering the apartment-a heads up would have been preferable. Also, we were told someone would be coming to collect the previous guest’s used linen and that this process was made known in the guest manual and in a previous email. I checked and did not see this information in either. Better communication would have been preferable on both occasions.