Our stay was meant to be four nights and we made two attempts on two days at checking in, and two attempts at contacting MadeComfy, in the end we had to cancel and contact AirBnB to get a refund. Totally inconvenient experience that ruined our stay in Melbourne, as we could not get replacement accommodation near to where we needed to be, and the place not being made ready for us when they had had our money for a month was extremely irritating