From the start Gwyneth and Ryan were very easy to deal with. Ryan helped us check in and was very accommodating, allowing us to leave our bags at the apartment several hours before check in time. The listing description and photos of the apartment were extremely accurate; the space was comfortable and clean. We especially appreciated the extra toiletries provided and the air conditioner was great when it got cold. The view from the balcony was amazing and the location of the apartment was great; just a few minutes walk away from trams and shopping centre. We definitely recommend this apartment to couples travelling to Melbourne.