This apartment is one of multiple properties and the "host" is an agency. Our whole experience was one of being a number only. The introductory email was a long PDF file of threats in Capital letters, including loss of bond, a fine and towing for accidentally parking in the wrong spot, exorbitant fees for an extra set of keys and numerous others.
It also said that in order to use the pool, two complicated videos must be watched, an exam completed and sent in advance to building management. No instructions were given as to how to mark the answers on the document and working this out consumed more of my time.
We had specifically chosen this place so we could use the pool during Christmas. On arrival we were told that the fob number needed to be processed and this was only possible on Mon to Wed and should have been supplied prior to our arrival and we would be unable to use the pool for our entire stay. We waited several hours for a reply from the host who blamed the management. However, it was the building management who took pity on us ( not the host) and activated the fob the next day.
The apartment was well located with a splendid view and comfortable beds but it was full of the cheapest Kmart furnishings, with a tatty couch that was utterly uncomfortable and lounge seating for 2 only. There was a warning that a fine would be imposed for using more than one towel each and this was supposed to be for the pool and shower for four days! One meagre, cheap sample of dishwasher powder and washing powder was provided. There was nothing to clean the benches, no tissues, hand wash or cleaning products in general. The remote for the dishwasher was concealed in a plastic bag inside a folder inside a drawer. My request for a slight extension of checkout time was initially met with a statement that it would cost $70. After all the inconvenience we were finally allowed another hour, but this communique arrived so close to the original checkout time it was of no use.
Our next airbnb was right next door where we were treated with flexibility and consideration. It was cheaper, better appointed and had all the conveniences you associate with a high priced place.
I am a superhost myself and it is sad when money hungry entities pare down their product to be as lean as possible.