We didn't meet our hosts as we checked in via lockbox- very convenient. Our hosts were very accomodating, and responsive to our requests, including letting our daughter stay with us at last minute, providing alternative wifi access when we had problems and letting us checkout at 12. The location is very handy- right accross the shopping centre. Car parking downstairs was very convenient. Lovely modern apartment with new furnishings and appliances, toiletries incluidng washing powder. Excellent stay- would love to stay again