We found the property unacceptable in terms of cleanliness and maintenance and had to find alternative accommodation.
While communicating with the host was easy, although he would not call me as I had an international phone number, the host was unwilling to accept responsibility for the poor standard of the apartment and even after inspection by the host he confirmed that the standards were acceptable to him.
Thankfully after providing photos to AirBnB team they confirmed that the cleaning breached their standards and our fees were refunded. Thanks AirBnB.