I booked Ye’s apartment early on a Friday for the Friday night. Unfortunately I made a mistake as I meant to book for the following week. I only realised when I given a ‘hope check in has gone well’ message that I realised my mistake.
I asked Ye for a full refund hoping she would see it as an honest mistake and give me a refund. She told me they had reduced the fee already and would not be giving a refund as the booking had already begun.
I was a bit disappointed as although I understand I was outside the refund window, as a host I have given many refunds in similar situations and I feel it works better for the community when hosts can show a bit of leniency.
She did however refund the cleaning fee, apparently this is not mandatory even when a guest doesn’t stay at the apartment. So I have given her 3 stars for this.
Please disregard all other star ratings as we never actually stayed at the apartment. Air bnb doesn’t give me the option not give a rating for those criteria