Good communication and very helpful in showing us the flat and letting us in at a time that suited us. Alana was very flexible about letting us stay for a late checkout before catching an evening flight. This is a great flat for a couple. Very central - an easy walk to Fed square and a major tram stop 50 metres from the front door. The view of the Shrine of Remembrance and the Botanical gardens is amazing - the flat being on the 13th floor. It is a very comfortable spacious and well organised flat. Particularly comfortable bed.