Very responsive messaging, allowed for flexible check in and check out time. The location of the place was great and we loved being near Fitzroy (great cafes and restaurants). Also very easy to get to the CBD via the tram/uber. The place was smaller than I thought but enough space for two people and small luggage bags. The inner ladder/steps to the bathroom downstairs is quite steep and only appropriate for the able person. Alternatively you can walk outside and enter the bathroom from the ground floor door - but that may not be convenient at night / in colder seasons. We did like keeping all the blinds up to get a great loft/treehouse style view to the lovely garden (floor to ceiling glass hexagonal windows). Overall, nice stay and we had a lovely long weekend in Melbourne.