Jill was very punctual with messages and tips in the weeks leading up to our trip. Upon arrival Jill made efforts for us to check-in early and then gave us an extensive intro to the flat and city layout which was all very helpful. The flat itself is in an excellent location and is very comfortable to stay in. During our stay Jill kept in touch and helped out with a few requests as well being very flexible with a few other matters; she was even kind enough to provide us with a highchair for our one year old baby which we really appreciated. Overall we would definitely recommend booking to stay in Jill's flat when visiting Melbourne.