The location was perfect and great to access everything we needed.
We asked for an earlier check-in as we were landing at 11am and had a concert to attend from 1pm. We were told that the host would try their best as they had a cleaner coming in. We arrived and didn’t have an update on an earlier check-in. We checked back in at 12:30pm, and still no update and nowhere to store our luggage (keys needed to be picked up from a third party location and we couldn’t store our luggage there as this closed at 6pm). We returned again at 1:30pm and asked if there was an update so that we could just leave our luggage so that we could attend the concert. Staff gave us the spare key, which they had the whole time. This was disappointing - if they had been honest, we would’ve organised storage for our luggage elsewhere.
Futon needs to be replaced ASAP. Very uncomfortable to sleep on (had to stay on one side). Yellow stain on bedsheets. No curtain on window and dust on hanging lights.