I stayed at Frank and Vince's apartment while my own place was forced to undergo emergency renovations. Communication with them was brilliant and they helped not only with extending my stay when the renos took longer Jan expected - but also found me another place to stay when there's was booked.
The location is excellent, and Richmond is a great suburb. Close to shops, cafés and the CBD - the place was clean, comfortable and had everything I needed. Would definitely recommend this to anyone looking to stay in Melbourne.