Valeria was brilliant in responding to our complaints where a resolution was possible. For example, within 24 hours she replaced the broken kettle, replaced all the scraped and old pots and pans and repaired the broken lock to the balcony door.
It is a nice apartment for a day or two, but we wouldn’t recommend for any longer.
Cigarette smoke somehow entered the apartment (we sealed up the back bedroom which resolved the issue but not ideal if you want to use it), a high pitch wining sound (water pump we think) drove us a little mad and the balcony door (on the remaining front bedroom) was so badly sound proofed that we often thought it was open.
Other than that, it is down a relatively quiet lane and is centrally located for St Kilda.