Unfortunately the hot water was not working when we arrived. The host attempted to get it fixed to no avail. It was too late to find alternative accomodation as we were going out to see Billy Joel, however it was not able to be fixed during our overnight stay. Host told us that she would refund us and it may take up to 10 days. Waited for two weeks with no refund. Thanks to AirBnb for following up and ensuring we got our refund. Just disappointed that I had to follow up with Airbnb before I got the refund.