I booked Essence from 15 ~ 23 March. The room is nice, but it is just not cleaned. Also, the hotel did not supply cleaned towels for the whole period or did not do any room service on the room as well.
If I knew it prior, I wouldn't be staying there the whole time. I would either just booked with other hotels that come with room service and cleaned towels each day.
I confirmed the booking and expressed booking concerns right from the start and it was all agreed prior, but when I arrived, the reception basically told me that they do not care about any of the concerns raised. All I asked was really just a cleaned and quiet room. The receptionist told me that there is no clean or quiet room there. If he was the person who took the booking, he would have told me that. He also assumed that I would come back to the reception and yelled at its employees.
The Essence Hotel is very confusing from my personal point of view. It has a team who took all booking, but there is another team on the floor who does not recognize whatever was agreed. Everything was reported back, but nothing was done. The booking said that they will refund me for two nights, but it did not happen either.
The last straw that broke the camel's back was that there was a crazy lady who knocked on people's doors and advised that she lived there and would not cause any harm or noise to anyone, which is crazy. At that point, I decided to cut my trip short and leave for good. Again, a very bad experience.