Jack was very welcoming and accommodating. The Studio was exactly as described and shown and suited our needs perfectly. The location is just great - perfect for catching the tram, close to the beach and board walks, supermarket, shops and fabulous cake shops with good coffee and good selection of local eateries. The airport bus down to Frankston conveniently stops just 2 minutes from the apartment. We have recommended the apartment to family and friends. Would certainly return here.