Kate and Leane were both lovely and prompt to communicate with throughout the trip. The place was very close to public transport. Unfortunately, those were the only positives during our trip (we were there for 4 nights from Mon-Fri)
Most problems occurred on the first day when we couldn't check in for an hour due to the mishandling of the keys by previous guests. Leane was helpful by lending us her keys but since there was no copy of the garage/car port keys, it created further complications down the track with parking/accessing our car.
The place appeared tidied overall but the carpet floor was quite scattered and dirty - the portable vacuum cleaner provided didn't function well and although we tried to clean the floor, it couldn't pick up everything.
Linens were old and worn out - which we didn't mind much but there were a few bits of hairs on the pillowcases and on the mattress covers which made us a bit concerned.
Amenties were really lacking - no shower gel, shampoo, extra towels, hand towels or extra toilet papers and the current roll was almost gone. We didn't mind getting our own but were assured that there should be extras underneath the bed which weren't the case when we got back at 10PM that night. Since our car was locked inside the garage and the only opening supermarket was Woolies on Brunswick St, about 20-30 minute walk away, we had to catch Uber to get there. It was 11PM or so when we got back, wishing that nothing else would go wrong and the shower gave us grief. The shower head was either cracked or not tightened - it sprayed water all over the entire bathroom, and the shower door didn't close and seal very well, allowing water to leak all over the bathroom floor. It was a complete nightmare to dry up the place when there was hardly anything we could use.
For the rest of the trip we worked our way through with what we could and had and didn't want the accommodation problem to affect our holiday.
Kate dropped off some extra bath towels, toilet papers, shower gel and shampoo on Wednesday which was lovely. The bath towels were much needed and came in handy for drying the floor on our last night there after our showers.
We would have liked to see the place attended to with more care and love, even if that means we would need to pay a little bit more. Hopefully our terrible experience would mean future improvements to the place so that both Kate and future guests could enjoy the space more.
With love,
Long