Location was fabulous - directly across the road from Southern Cross Station so easy access to transport etc. Great views and property was impeccably clean and secure.
There are a few things that need to be improved - especially for a property at this price point. There is only one small (and rather uncomfortable) sofa - so if you have four guests then there is not enough seating for everyone. The tv is quite small and not a SMART TV so no access to Netflix etc. Strangely, there are bedside lamps provided but no powerpoint access on one side (in both bedrooms) so two of the lamps are just for decoration. No powerpoint in the bathroom for hairdryer etc. Shower head in ensuite was broken and kept slipping down. The large pantry was locked with a bike lock meaning there was little room for grocery storage. The coat hangers provided were flimsy plastic hangers which are used to hold clothes at Kmart - and certainly did nothing to hold the heavy coats required for a Melbourne winter.
The pools are wonderful - though are not in the same building so it requires an outdoor walk to a neighbouring building to use the facilities.
We unexpectedly arrived much later on our first night than anticipated - therefore enquired about the possibility of a late checkout on our last day. Understandably, the owner said it would depend if the property was booked for the night and that they would advise closer to the date. Despite numerous requests the night before and again early that morning, we didn't hear back from the owner until ten minutes before checkout - then the cleaner arrived at the property at 10.04. I have never experienced this before.
Regardless - we had a great time in Melbourne and enjoyed our stay at the property - these few modifications would make this property an excellent option and increased communication would have made our checkout process less stressful and rushed.