Communication for check in was disgusting no one would reply to me until that day. To collect keys should of been stated that it was not at the address on the other side of city.
When arrived the sheets and towels for the sofa bed in dryer
The kettle lid is broken
The tea towels and bath mat is old and has wholes in it
The pillows are old and disgusting
The heater was that disgusting I had to clean it so it could work.
The drain in the shower is blocked
I have asked for a full refund and they will only give me half back for my next week stay.
I will never use you again and will never recommend S&S.
I am angry and upset that you will not give me a refund for the second week when I gave you a weeks notice. 😡😡😡