Sora's instructions for entry were spot on and he was very prompt in responding to my messages. Great location for the Australian Open as it was a 20 minute walk to Melbourne Park. However, this place should not be on airbnb. My wife almost had a meltdown when she looked in the bathroom. Hair on the vanity and the wall tiles in the shower cubicle had mold on them. She would have been happy to leave and find somewhere else but I contacted Sora and the cleaner came the next day and cleaned the bathroom thoroughly. There were cockroaches in the kitchen and the bathroom. The place was dusty and needed a major spring clean. Used or unused linen was thrown into the bottom of the cupboards and the beds in the room without the window were uncomfortable. The larger bed had a dip in the middle so night one we both rolled into the middle and the single bed was pretty hard. Issues with the TV reception he had a solution but was very annoying. We won't be back. It's not good enough.