The place has an amazing view and a good location but everything else can be a problem.
Communication was very upsetting.
Due to my Mums health, I've sent so many messages requesting an arrangement on my bookings, instead of replying to my messages, I got complete ignored by the hosts.
After 3 days of not replying, I had to contact Airbnb to contact the host more than 3 times to get the answers to my questions.
In the end, even the Airbnb team had to apologise on behalf of the host.
Their words “ We don't know why the host is doing this, we are very sorry....”
I'm not talking about meeting my requests, I'm talking about replying to my messages with YES or NO. Not just ignore it completed and only reply to the Airbnb team. This is definitely poor communication.
Also, because is a big company that looks after this place, the cleaning quality is very poor and low maintenance.
I've got pictures of the door handles broken in the room and the bathroom, dusty laundry and stains on the carpet.
I took a pan from the cupboard that had old stains of milk on it. Someone didn't wash it properly.
I had to say all of this because this is unfair to future guests that just have a good time during their short stay and this company is not making things easier. I hope the company make the necessary changes and this kind of issue doesn't happen again with new guests.