I’m sure my stay would have been just fantastic if they had provided a key. The lockbox had been broken into and I was extremely alarmed but the hosts were ignoring my calls. When someone finally contacted me they barely seemed surprised at all and simply told me the key had been there 3 weeks ago. Whilst on the phone a neighbour popped over to tell me the keys were stolen weeks prior and he’d already told the owners in the buildings. Another property manager told me the key was there that morning - a little hard to believe, unless it’s been stolen again. They told me there was nothing they could do, cancelled my accommodation at 7pm on a Friday night leaving me and my luggage scrambling to find alternatives. Super fun as you can imagine. Salt in the wound was sending me a check out message on how to tidy the apartment 2 days later. Would not recommend dealing with Hometime. Super unreliable. Go smaller.