Roger is a terrific host! His communication was clear and prompt. Check-in/out was easy breezy. He greeted my husband & I at the apartment and gave us a tour with helpful information. The pictures that you see on the website are accurate. This place was very clean, organized, clutter free & in a wonderful, central, location. One should realize that there is a bit of street noise but this should only concern you if you are a light sleeper. I really appreciated the help that Roger gave us in securing theatre tickets. He helped us have a fabulous stay in Melbourne. I highly recommend Roger and this apartment on Little Collins. We hope to return in the not-too-distant future and stay here again.