Thank you Lisa. Your place was really neat & clean and I could see your passion for cleaning every nook & corner including the bathroom. Really liked the pigeon holes for outside footwear, since we practice the same. Clean, white and cold are 3 words that stood out for me with this stay.
I found extreme discomfort with the absence of heating in the rooms / bed, the bathroom door with malfunctioning locks (especially a cause for concern when its shared with other strangers), the restraint in use of spaces like kitchen after 8 when most travelers only get back then, or are working in a different timeline, the request to not use bedrooms for eating outside food and cant use the dining space either after 9 when you are aware of how Melbourne is in winter, leaving a guest the only option of eating out on cold rainy nights, the lack of communication when a guest walks in and of course the curfew. Made me feel like I was living in a hostel.
I would think you need to speak to a few guests who have good intent and get feedback on how you can provide a great experience because it not just about clean spaces but the overall stay experience too. I spoke to the other guests and they had the same thing to say. There was an absolute lack of warmth and that's why I was waiting to rush back to the other place I was in earlier. I hope you will take this in positive light and work better towards understanding the traveler and their needs too. All the best.