Extremely disappointed, horrible customer service and absolutely no regard whatsoever about the current travel restrictions. We were unable to travel due to COVID restrictions which changed last minute. The host was not understanding and did not attempt to assist us in any way, so don’t expect a single cent back from this company if you can’t attend, regardless of reason. I lost quite a large sum of money and had no support whatsoever. They ignored most of my messages requesting a refund also and simply stated that “they don’t do refunds”.