I would like to report and bring to your attention the terrible service we received from our recent Air B&B booking with Khee Leng with regards not being able to check in. As indicated in our Air B&B message to them we were landing at Melbourne airport at 5:25 PM and would be at the apartment at around 6:15 to pick up the keys. As soon as we were on the taxi we tried contacting the message host mobile number indicated to no avail and we also left a few voice messages and text messages. When we arrived at the property there was no one there to hand over the keys and we again tried to contact the host a number of times and waited there till 7:45 PM after which we had to make other arrangements for our stay as we had no way of knowing how to contact them. After we moved into our new place of stay, we received a message at 8:15 from the host to contact another person with a different mobile number for the keys. As we had already made alternative arrangements, we had to inform them that we were cancelling the booking.
In the past we have stayed at a number of place via Air B&B but this is the first time we have had such a terrible experience.