Extremely disappointed with this whole experience.
We got a late message from this host after we had already arrived in the area- trying to cancel us because there was an issue with the front door. We had booked this place a few weeks in advance as there were no other options for what we needed. To have a late last minute cancellation attempt was very stressful, as we had no where to go. We politely asked if we could come up with some other arrangement; I.e still stay and sort out the door. The host kindly allowed us to still stay and left the door unlocked. However, on arrival we found the place to be disgustingly filthy. Considering the cleaning fee for this property is $120, we were disgraced to find the following;
. Mouldy fruit on the carpet in the lounge room
. A very unclean bathroom that had clearly not even been wiped over; smear marks on all mirrors and screens
. The whole house smelt like mould and must, one of the people in our party was unable to tolerate this smell to the point of making her vomit
. All the bed sheets had clearly not been washed/replaced. We found MULTIPLE stains on all bed sheets and covers
. The gardens were not maintained and the initial first impression of the property was that it looked like a dump.
. There was half open food (bacon and meat packets) left in the fridge that smelt awful
. To top all of this off, there was nothing wrong with the front door- which was allegedly the reason the host elected to cancel in the first place. They clearly weren’t ready for us to arrive, despite the fact we had the booking for many weeks in advance.
This place was nothing short of disgusting. It was quite obvious that the host lives here and disappears whenever there is a booking. That is not how an Airbnb property should be run. We are extremely disappointed and dissatisfied, and this property should be reviewed by Airbnb, as it shouldn’t be allowed to be rented out to future guests.