This is a nice place and great location but the service is appalling.
The check in procedure is not satisfactory. I arrived at the apartment complex by taxi. It was raining and I had all my bags. Then when trying to understand the check in procedure , it became apparent the keys were 3 blocks down the busy highway. I had to walk with all my bags in the pouring rain looking for a key box. But it’s not a standard key box. It’s like a bike chain , tied around a street post down a side street. It was dark , cold and raining. Absolutely ridiculous expectation for a guest to have to go searching for the key. I am also an Airbnb host. I use a keybox as a last resort and it is attached to the dwelling. Normally I make an effort to either greet the guest in person or have someone do it for me.
Secondly - no toilet paper supplied.
Thirdly. - the communication is awful. Calling the host diverts the phone to a third party property manager based in England. The call is local but is then transferred where the respondent does not understand the area or the property at all.
When calling about toilet paper, their suggestion was to go and buy it myself and then I may be entitled to a reimbursement. This should be an absolute basic. The only way I could get to the supermarket was by foot. It was dark and raining and it was a 3km round trip. I then had to spend my own money on what should be an absolute basic.
Great place and location but the service was appalling.