Hi. Overall we were comfortable in your apartment. But there were quite a few things that were a problem!
The first being check in. We were emailed that the key was in lock box 3 in 125 frankin St, ezymart. when we arrived there, they had no idea what I was talking about! I somehow found a phone number for made comfy, I called and the man was so helpful!!!!!!. he told me the key was relocated to a bike rack to the left of the property. It took us over an hour and another 2 phone calls to find the key. When we used our code given trough our emails it didn't work. Then another wait on the phone to made comfy to get the correct code! Yay we got the key.
2 hours of our holiday was wasted!!!! This was really stressful as all the parking was timed and it took us so long to finally find the key!!!!! Not how a holiday should start.
The directions to the parking were accurate. We found our spot and went to the apartment. The apartment is nice, I was happy for a moment only to find ,when I was unpacking the wardrobe was filled with stuff, vacuum, clothes airers, fan and other stuff. I was unable to hang our clothes. The toiletries were low, the hand soap was empty! There was a small
bottle of shampoo and conditioner and body wash, that was it!!! for a 5 night stay. Luckily there was enough toilet paper. The kitchen cleaning supplies were very small! Only 2 dishwasher uses. I had to search the apartment to find dishwashing liquid. I like to leave an airbnb clean! All of these thing should be easy and accessible in airbnb! Also there were no face washers!!!! We get a face washer in the cheapest hotels!!!! You need to fix this! I had to go out and buy face washers, hand soap and shower soap because what you supplied was not adequate.
Once we were in, as we couldn't unpack as the wardrobes were full. we ventured out to the balcony!!!!! OMG has it ever been cleaned. There were cobwebs everywhere, dust and grime over everything! we could not sit down,it was sooo dirty. The beautiful glass doors leading out to the balcony where filthy. They looked like they had been cleaned by a 12 year old who tried hard. but the doors were dirty! There were spider webs and dust. Probably because of all the building work going on next door and across the road. None of this was mentioned in your add! After searching through the apartment I found a mop and cleaned the balcony area, so it was comfortable for us to go out there. I shouldn't have had to do this! we paid approximately $230 a night in this property. I would have expected better!
As a last note, as there wasn't any book about the property. We learnt from someone going into the lift that there was a pool and a gym in the property! You need to
provide more information!
I didn't want to put this review to public and ruin your reputation
but for the price you are charging, it's not good enough. I would like at least a $200 refund as I feel your property was not worth what we paid! It's very nice if it was clean and supplied. But it was not!!!