Vicki was great, very responsive and considerate but also gave me my space. The chalet is gorgeous, just as beautiful as its photos. I found it easy to cook in the kitchen, the quiet was blissful and I slept incredibly well. I was perhaps a little reckless in choosing to stay in St. Kilda in wintertime, but the chalet was well heated (although if you stay in winter, bring slippers because the floor is cold). The neighborhood is lovely, and it's easy to take a tram into the central city at any time of day or night. I thought this was great value and truly a wonderful place that added a lot to my stay in Melbourne. I was always so happy to come back there at night.