Ryan was very prompt in meeting us downstairs once we arrived and left us to explore the apartment in our own privacy. House rules were printed out and easily accessible on the kitchen bench, and Gwyneth and Ryan's Melbourne recommendations were placed on the coffee table. The apartment was brand new, spotless, and looked exactly as depicted in the pictures, with a few extra pillows on the couch and armchair. The view was amazing, especially at night! Bed was supportive and comfortable, although the pillows could have been a liiiiittle fluffier (but I'm nit-picking, really). There were lots of amenities provided, including shower gel, shampoo, conditioner, hair-dryer, hand wash, laundry supplies, and kitchen utensils. The only snag we hit was that there was no floor mat provided for the bathroom, but we made do with a spare towel as we were only there for two nights. The location was very convenient, right next to the Queen Victoria Market and a short walk into the CBD. Entry way is well-lit and feels secure, and the building is accessible from both Franklin and A'Beckett Streets. Overall, we had a very pleasant stay, and I'd definitely return!