Andrew was very welcoming, he greeted us in the lobby and walked us through the things we needed to know about the apartment itself and also gave some ideas of things to do in Melbourne.
There was a good collection of pamphlets and brochures on what to do in Melbourne.
There were some drinks and starter items in the fridge which helped. Given it was Easter Andrew also gave us Easter eggs.
We stayed with a 4 yo boy and a 2 yo girl and the apartment was great for us. The central location was awesome.