One fantastic help from Lee which made the stay very welcoming is that not only is he very responsive (responds within 10 mins in all our requests, one time even at 1.30am ), he also always comes with options.

For instance, when we mentioned that there was a mattress missing, the mattress was set up in the apartment within 30 mins , when the kettle and iron were found to be damaged at two different times, he came with replacements within 30 mins. The point is ... not everything is 100% perfect but Lee made sure that a solution is done within 30 mins.
The apartment is also very well-cleaned . I actually feel that the person cleaning up the apartment actually does a great job as there is no dust on the door covering the dryer, etc and I have stayed at many apartments ! Thank you !
There is also Netflick and many channels to watch.
Overall, thank you for a welcoming and clean place and being very responsive! I would fully recommend to anyone Lee's place and you would have no worries.