I was in Melbourne for a work course, so I booked something close. I was looking forward to staying with Canvas; however, it was a disaster. Upon checking in, there was a bag over the smoke detector in the Room. This was a safety concern. The room had such a strong smell of smoke. I notified reception, and the staff said they would make a note of it, but offered no resolution. I reported the following day again both in person and via the Airbnb app. Nothing was done to rectify the issue. Finally, three days later, after following up again they put a machine in to remove the smoke, making it slightly better. The following day the smell returned. As a non-smoker, these were unliveable conditions. The machine was put into the room to remove the scent again. I had to spend a fair amount on cough medication due to the irritation of the smoke smell. Personally, I come from a customer service background, so the opportunity was there to resolve the issue and take ownership; however, this did not happen until three days later, which was a Band-Aid.
Additionally, Upon checking into the room could see the level of cleaning was poor. This was evident by unclean benches and tables.
The staff checking in were friendly, and location wise was close to flinders street station. Hopefully, for future guests staying, they do not experience the experience I have had.