Our stay was fine except that the apartment was not cleaned or reset after the previous guest, and it was a complete mess with used linen, rubbish everywhere, dirty toilet, etc. We called Made Comfy and, after almost 2 hours of uncertainty, Made Comfy said they couldn't get it cleaned until early the next morning. They refunded us the fee for the first night, and 20% of the cleaning fee, and we had to find a hotel in the city for the first night instead. The apartment was cleaned by around 11am the next day.
We were travelling with a tired little baby (including baby's luggage, pram, cot, etc). We were able to leave some things in a corner of the apartment while we went to the hotel. We had been waiting for a couple of hours for the check in time (3pm), and it was a very hot day, so going out to find a new hotel at 5pm was not ideal. The hotel turned out to be much better value for us, so we wished we had booked the hotel in the first place.