Check-in was at 3 pm but instead, I was told that the cleaning was not yet finished, I was first expecting maybe a 30-minute delay but It ended up not being finished until 5 pm, Me and my miss waited 2 hours in front of the place with our heavy suitcases and 4 bags patiently trying to understand the host. There were also no keys in the lockbox as instructed in the guide. After finally getting into the place not even 20 minutes passed and we continuously found used masks and leftover food everywhere around the house including dust, hair, food stains, food containers, and even the fridge was filled with smelly food that was already rotten to the point the cleaner had to come back even after we checked in to clean up the mess in the fridge and throw everything out. It's 6:40 now and I have missed my plans and my meetings with others because of this problem and expecting a full refund for sure for this problem. Lady promised a full refund but now ignoring my messages and not even replying and terrible manners overall, so surprised I have to deal with this kind of problem in Airbnb.