The key handler (whose also the cleaner!!) didn’t turn up for an hour after I had booked a time in as directed. No communication between key handlers & hosts. No mobile phone numbers to call, key handlers had no idea where their people were, how to contact them or when they would be t the property. One of the hosts is overseas so was no help and the other didn’t respond during this check in debacle, the business hometime didn’t answer their phones either so I waited in the cold for an hour to be let in. I was then told the room hasn’t been cleaned and that I had to wait outside while it was, they said half hour which isn’t long so when I came back I noticed it hadn’t been cleaned only sheets and towels changed. I took photos of everything that wasn’t cleaned. Hairs left on bench, in shower, no tables were wiped, nothing was sanitised. A horrible experience I do not recommend this property or these hosts.