Zero care factor when I advised that I felt unsafe when another tenant stole my underwear. I felt helpless and I felt extremely uncomfortable staying there when I experienced this on my first night. I was told that everyone is new and not sure of the process. I had to suggest that they view the cameras as there was only a two hour window between my first and second entrance to the guest laundry and that entry is only granted via swipe keys therefore it would be easy to narrow down. Their response was that this isn’t the first incident of women’s underwear being stolen and that they’re investigating. They advised that they suspect it’s a long term tenant like it was no big deal. And then they admitted that they haven’t involved police and that they would keep me updated. Not only have I had to chase them to follow up, they don’t have the decency to even call me back to acknowledge the situation. I felt very creeped out and won’t stay there again. A shame because it is a beautiful property but not worth it for recurring underwear theft!!!