We rang the contact no because our key card was not working. No returned our call at all.
Luckily we went to the service desk for the apartments which we had not been able to ask before because they were shut.
Once someone was there we were able to fix the problem.
The Quilt had stains on it. The place was dusty and the bathroom had mould stains on the tiles. And the exhaust fan was filthy and full of dust.
The freezer was full of ice and needed defrosting.
We found an unclean fork in the cutlery draw.
However it was a fantastic location and we still enjoyed our stay.