The owner of the apartment gave us good communication when I booked accomodation, but that’s were it ended.
The owner was overseas and they have someone helping with any Enquiries. This person was very rude. When I called on the first night to tell her I was finding it difficult to find the carpark she hung up on me when trying to call and sent text saying “text only!”
When I asked for help I was told to re-read the original inbox I got from owner. After we found carpark (which took quiet a few times going around the block) we were then stuck - yes stuck in the underground carpark with no clear instruction on how to get out. Finally after spending 20 minutes looking for an exit door saying Maddison we took a punt and went up another lift saying Manhattan. (Maddison didn’t exist in this exit of the carpark) Once we got onto ground floor we asked around and eventually found Maddison after asking a few people, mind you my child was in tow and we were both quiet upset.
Finally we arrived in our apartment which was very grotty. The sheets on the second bedroom were washed but had stains on them from male secretion, thankfully there was sheets drying in the dryer so I changed the sheets.
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We were uncomfortable sitting in the couches and using the blankets provided on couches when watching tv - due to stains.
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There was shampoo but no conditioner in the bathroom yet it was promised in the pictures of the accomodation.
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If you want the wifi password you will be looking long and hard and find it behind the front door - which looks like a fire evacuation plan but is actually some instruction of the apartment.
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When leaving I read through the instructions 5 times to make sure I made no mistakes on departure as arrival was quiet stressful.
It clearly states in all information provided to me to leave key in apartment & you can exit building without key. Well that is correct if you don’t have a car parked in the parking provided. Once we got down to reception we were told WE DO need the swipe key to get out!!!
The reception lady said she could not help. I messaged the hosts “helper” and they said you need the key! There was NO information telling me this info & the “helper” didn’t answer phone again and was not helpful in text.
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The reception swiped us down to the carpark & thankfully we found our car & asked someone in the carpark to swipe us out!
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All I can say is NEVER AGAIN!
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The place needs a good scrub, steam clean, replacement of sheets, a NEW instruction guide that is much clearer & a new Host “helper”!
Once all this is done I’m sure the place would be nice, it has good bones & a great view!