I booked Lana's apartment for my parents and my two little sisters (11 and 13 years old) and they where really happy with it. Everything was as described and Lana was very helpful and kind, especially when I messed up the booking at first. The apartment is equipped with all my family needed and everything was explained by Lana during check-in. I could even do an early check-in the evening before my family arrived in Melbourne, which made things so much easier on the next day when I brought them to the apartment. Unfortunately the internet broke down two days before my parents arrived and couldn't be fixed, but we were offered access to Lana's Telstra WiFi spots, which was fine with us. The location of the apartment is great as it is near the tram, the city, shops, restaurants and near to where I stay. Everything was very clean and Lana even checked if the cleaners had done their job properly.
All in all I would say that Lana's apartment was perfect for my family and I would definitely book it again. Thank you for your warm welcome and for letting my family stay at your apartment - we all had a great time!