Unfortunately we were a late cancellation due to Melbourne's recent 'extreme weather event'. Maria was unwilling to negotiate any repayment for our booking (fair enough it was a late cancellation). This included a hefty cleaning fee, which I felt was unwarranted given we had not set foot in the apartment. Maria's communications became abrasive when I informed her my review would address this. I'm sure others have had positive interactions but this was not my experience.