When we arrived at 9:30 am Neil was not finished cleaning the place. The vacuum was still in sight and breakfast was still on the table.
The place was lovely and convenient but the SMELL was a bit too much. As soon as we walked in, my girlfriend had to open the windows as it was stuffy. The bed and carpets looked very dusty as well.
My girlfriend got a nosebleed within the next 2 hours which is why I decided to cancel the booking.
I hurriedly packed my things, closed the windows, and left to get to the next accommodation. Unfortunately, I left my GF's white blouse in the apartment. I immediately contacted both of you to grab the blouse -- Neil happily agreed to meet on Monday.
But he was very unpleasant on Monday. We agreed to meet up but he did not arrive. I arrived in front of the building at 9 am as agreed. I rang the bell but no one answered so I decided to call Neil. He did not arrive and said he was sick.
He told me "Please do not book Airbnb again because it's a waste of time"
Furthermore, he argued that we were not allowed to open the windows and that he left a note in the flat stating that. I just don't understand why he was angry about the windows as he was still cleaning up when my GF opened them. He could have just told us immediately that it was not allowed, we would have closed them.
I am not happy with Neil's service. As I realized that the place is booked on Monday, would Neil let the customer after my stay in an uncleaned room? and if he ordered a cleaning service, wasn't it easier, as he was sick, if he give me the contact detail so I can get the blouse back?
Anyway, as I stated earlier, the place is lovely and has much potential but I will not book it again.
Best Regards,
Justin Nguyen.