Key pick up really easy. Pretty basic apartment but in a great location and with a car space it was very handy. We did ask for a late check out & didn't have a response when we booked. When we followed up just prior to check in we were advised that someone had paid a surcharge to check in early so it wasn't possible for us to stay any longer. Cleaner was there at 10am on the dot at check out time..... our friends were in the same complex and at 3pm there still wasn't anyone in the apartment so that was a bit disappointing!