Even though I didn’t receive a confirmation email, and the unit was still available after I thought I’d booked it so assumed it hadn’t actually been booked, they sent me a message on the day I was originally supposed to be checking in asking how it went. I called them immediately saying that I had not received confirmation, and the unit was still available after I ‘booked it’. They are refusing to refund me any monies. I should receive a full refund for my non-booking of 10nights. And when they were advised about what happened the first day, they at the very least should have refunded me from that day on, as I told them I was not staying.