We booked this accomodation based off air bnb reviews only - had we have seen boutique stays reviews which you will find on google we would not have booked.
The trip started with a phone call before I boarded the plane from qld asking what time I would be arriving? I said 2 or 3pm (check in is 2). She said I’m sorry but our cleaners are running very behind and won’t be able to attend propety till 5 or 6pm. We were travelling with a 7 month old baby and 2 year old so told them to please find another cleaner as we would definitely need access to property / put kids to bed etc and couldn’t wait for cleaning to be done that late.
When we arrived it was clear a quick rushed job had been done - the house was filthy in general - spiders, cobwebs dust, dog hair everywhere - I took photos under the rug was just sand and dust everywhere (I wish I took more photos). We ended up leaving a day early because everyone was uncomfortable with itchy eyes etc.
After we checked out to top it off I got a request for $400 to pay for stains on the couch and carpet?? I declined and shared photos and feedback and never heard back. The couches, rugs, floors were filthy and it was clear the house was used full time as an air bnb with everything worn so this request was very disappointing.
It’s a shame because the house and location are great if they invested in replacing some furniture and doing a DEEP clean not just a quick wipe of benches it would be a nice property. It really really needs a DEEP CLEAN.