From the begging it was a great experience. I got a phone call about 10 mins after my booking, guys were amazing and went out of their way to organise a lock box as I was arriving late at night, as well as organising my late check out. Amazing location, views and overall place is better than expected. For a person coming to Melbourne for the first time, it was so easy to get around walking, catching public transport or Uber. I remember reading a review about the road noise somewhere, absolutely not true, noise is minimal given the outstanding location. Overall would highly recommend to everyone!! Thank you very much guys!