We did not get to stay at S&S’s accomodation as they cancelled our booking at 7:22am the day of check in after we had already paid in full. They canceled as I did not upload my ID before 12am. No friendly reminder the day before to upload, no checking in with me to see if all was ok with the ID uploading process- just a message to say we cannot stay and no refund. I swiftly said I would supply my ID but they refused. I was told my “irresponsibility” was not their problem and our booking was “cancelled”. They are sly, they tell you the booking is “cancelled” via message but don’t actually cancel your booking in AirBnB (because if they did they would have to refund you! Instead they rely on the guest to cancel the booking which means no refund!!!!!). I was so angry, just on principle I wasn’t going to let this scam slide. I consulted a solicitor- I was told their pathetic cancellation for ID rule is not in line with Australian consumer law. AirBnB then refunded me.
Disgusting host.