I’ll preface this review by saying that Howard is very kind and he did provide us a small refund for the issues we incurred. In saying that the stay was not quite to the standard we would of expected from the description/pictures on the listing. Unfortunately when it got to 4pm and we wanted to check in it was impossible to contact anyone to get the keys (as is required to check in to this apartment). I had to wave at the front desk staff until they let me in and they contacted Howard directly as I couldn’t get hold of anyone using the number provided. We were unable to access the room until 6:30pm (luckily we didn’t have anything booked for that night) and when we were able to check in the room was not overly clean - a lot of hair and dust. We were only provided one towel for both of us for a two night stay. The only bathroom amenities provided were half used hotel size bottles. The aircon/heating did not work - just made a weird clunking sound. I will give the benefit of the doubt that this was maybe a one off but still needed to give an honest review. The location is perfect and the views are amazing - very convenient when wanting to go to Southbank/crown. I appreciate Howard’s efforts in trying to fix the problems we faced with this stay and hope that he doesn’t go through it again.