Justin & his team have a lot of potential to be amazing hosts. They have a beautiful home & have a great vision with their business. However as an airbnb host myself, I must be transparent with our experience.
The house itself was beautiful, perfectly located & is in a peaceful neighbourhood right next to Carlton Gardens. Check-in was very easy with the lockbox and the unit was not hard to locate upon arrival.
However as you enter, the house is very stuffy/dusty. The floors were filthy black, surfaces had lots of dust. Since my partner has eczema and we were staying for a week, this has caused so much itching for him and also shot my allergies through the roof. When we messaged the host they mentioned that cleaners “miss a spot sometimes” and offered to send in a cleaner. I had declined because I already spent 5 hours cleaning the house myself & reorganising items to feel comfortable & less cluttered. We also did not cook any meals in the kitchen for this reason and had ordered all our meals for the week.
2 afternoons before our check-out, my fiance and I went out for a bike ride. At this point, I had already sent a message to the host regarding cleanliness with a side note regarding the shaky furnitures. When we came home that afternoon, the TV cabinet had snapped on the floor, and literally could have fallen on my dog as his bed was RIGHT BELOW it. He is a very small boy and it would have crushed him, luck was with him and we are so grateful for that. I messaged the host regarding the safety of furniture in their home, however I was not given compassion but a justification that “it happens sometimes with old furniture”. Which I think is a little.. unkind. I collect old furniture myself and repurpose old items that would 100% can and will last generations, so this was another excuse made by the host to justify having these furnitures in the house. I myself will never risk any of my clients like that.
We are still grateful to be hosted in their home, however these hosts must truly reflect on the feedback given by their clients and not justify situations that are clearly preventable. Consider what it is like to be a client visiting someone’s home, as you hosts also love to travel, as written on your profile. This is a beautiful a home with character, just needs the love it’s missing.