My family and I saved for our holiday to Melbourne, however, due to being locked down again because of covid, we were legally not allowed to travel to this destination. We asked the host to hold our payment for the accomodation, which was not a small amount either, and they refused. We then asked for a refund and that was refused also. We also went through the Airbnb customer service and they would not help with our request. As a result we lost almost $500.00 and were unable to attend our family holiday. We were extremely upset and disappointed.