The passcode to unlock the house was totally different to the instruction sent. And the hosts were unresponsive for 2 hours when we were trying to check in.. she claimed that she was driving and her phone was on silence. It wasn't a reasonable excuse but we were glad that she finally picked up her phone. Other than that, our experience at Juliet's house would have been so much better. The house itself was clean and nice. Just the kitchen can be an issue if you are trying to cook as the fan does not suck up the smoke fast enough. Location-wise, there is no big shopping mall nearby but we did not mind it b/c we brought the food in advance.