We arrived after hours and were advised that the lock box was by the IGA in fact the lock box was 150m away. We checked the instructions and it said it was by the IGA. We tried to call the 24/7 support but there was no support at anytime during the trip. No one responded to our requests for help and it was impossible to contact or discuss with anyone. A guy working in the building next door said this happens all the time and to just look around all the streets for a lock box spent $20 on a scooter looking everywhere before we eventually found it on a tree. When we tried to contact the host by calling and messaging to discuss our problem for no response. After check out they tried to charge extra $200 for losing the lockbox despite no instructions on how to unlock it and bring it to the apartment. They obviously didn’t even know where they put it as it was still there. Easily the worst service I have ever encountered I would avoid staying here as if you want to have no issues with check in and check out. We almost had to spend the night out on the street 🤦🏽‍♂️