Location, location, location! Centrally located across from Southern Cross Station, Coles and free tram zone. New modern secure building complex with beautiful indoor heated pool. Compact cosy well appointed apartment suitable for family of 5 (2 adults 3 children). Great shower pressure and warm bedding. We didn't meet Rachel but her communication was first class. We appreciated the flexible check-in and check-out times. Will definitely stay again if available when we're next in Melbourne. Thank you