Michael was very communicative and helpful before the trip. He even helped to arrange for an airport transfer for me and my family. As we arrived very early, he quickly got the place cleaned up for our arrival and allowed us to check in early. I really appreciated that. the place is as shown in pictures. Woolworths supermarket is a stone throw away and closes at 11pm. The tram stop is directly below the apartment and in the free tram zone. the harbour view is great as well. We enjoyed our stay at the apartment.