Use an alternative if you can. They didn't refund after I was forced to cancel during the first days of the worsening Covid-19 crisis. I explained that my training course was cancelled and that the govt had ordered a massive shutdown. I just wanted a refund for the 3 nights I couldn't use of a 5-night stay. Airlines were cancelling flights and I had to race to get home, and it would have been socially irresponsible to stay there against govt advice. But they chose to keep the money without further reason or explanation and stopped communicating. If you can use an alternative, do. This host is all about the money.