The team is so lovely, I arrived a couple hours early before check in and they gave me a key straight away no need to wait till check in at 2. The rooms are as shown in the photos. Communication with staff is great and accommodating. Was also able to leave my baggage in reception for a couple hours after check out while I explored the city before my flight back home. Will be back… the location is very ideal and close to everything with a tram stop just out the front