I want to be fair but there is no overlooking the bad here. A partial refund was offered and the space may have been really good at one point. The location is great, Trong does communicate, check in went well and the view is good.
However, cleanliness is a big issue. Unusable spare pillows (very old and no cases) had stains, no top sheet, only one fitted bottom sheet, towels were so old they were rock hard and looked like car wash rags. There was a massive carpet stain right inside the front door. The sofa in the living room is falling apart.
When I spend $140 CDN for a night, I simply expect better. New sheets and towels and a quick spot carpet clean would fix most issues.
When I raised this with Trong she became defensive and said no one else complained. Nearly 300 reviews and some mention this very issue.
Just not being super cheap and focusing on better hygiene would fix everything.