Carolyn was so wonderful in helping us out of a tricky situation - we had our first airbnb cancel just as we were arriving and after a day of hellish organising and sorting out she came through like a knight in shining armour. By turning her place around quicker than normal, looking after our dog whilst she did it and leaving treats for us all in the fridge, it was over and above what we were used to and so appreciated. Truly wonderful.