Initially Kai and Jess both were lovely. Communicates quickly and to the point. I requested if they can suggest some good cafe and restaurants near by and they were spot on.
However, we faced 2 issues which significantly impacted our stay.
1) Main bedroom blinds were closed and unoperable, so we missed entire view from the main bedroom. Reported on day 1 of our stay but nothing done to resolve it.
2) Door of second bedroom wasn't operational and stuck so we could not close the door of 2nd bedroom for all 3 nights we stayed. Reported on day 1 but nothing done to resolve.
Post these 2 issues were reported to Kai and Jess they acknowledged it and informed that they will get them fixed as soon as possible however they never got resolved nor Kai and Jess bothered to communicate. I haven't received a single reply from host till now.