Extremely disappointing ending to what should have been a beautiful stay. The Barn was beautiful, and whilst we absolutely loved our stay on the first day, we were woken up to the sound of loud gushing water the following morning. A pipe had burst under the bathroom sink, which was absolutely gushing water. Outside of the safety hazard the water at the bottom of the stairs caused, my partner and I were unable to shower and use the bathroom in the morning, which was not ideal as we had plans for the day to get ready for.
Our clothes and personal belongings in bags that we had left on the floor were completely drenched in water, as we did not expect to be flooded over night. It took over an hour for the water to be shut off and my partner and I had to wait around for assistance - disrupting our plans for the morning.
I was surprised none of the hosts reached out to me to apologise or offer any form of compensation, when I first contacted them to let them know what happened, I got a very indifferent "sorry for the inconvenience" over the phone. I very politely contacted the host after the stay, thanking them for the beautiful accomodation but given the very steep price I had paid for a single night, I would to be compensated, in either the form of a partial refund or a complimentary nights stay. I received one message back, offering a ridiculously low 10% refund and $50 off a next stay (why should I be left out of pocket again?). I again politely responded saying I didn't feel that was adequate due to the price I paid and amount of inconvenience caused, and that I was open to a more reasonable resolution. From that point, all three of the hosts refused to respond to me and ignored my message.
Everything else in the barn was nice (although the breakfast was quite basic), given the amount of money I paid for a single night as well as the fact is it advertised as a ‘luxury retreat’, I have been left very disappointed by how our stay ended, especially the awful experience with the hosts, who have chosen to ignore me rather than work with me to come to a very reasonable resolution. Will not be recommending.