Upon arrival the instructions appeared clear. However, the key inside the lock was for a different room. When trying to access the elevator the key pad was not working. Attempted to contact provider but their number was not working. They finally reached out and the cleaner let me up. The apartment was a mess, check in was 3pm but he’d only started cleaning at 4pm when I’d arrived. Nothing of this coming as mentioned prior to my arrival. I had to ask the cleaner to do the mirrors as they were murky and he was in a hurry. Finally got in contact with someone who could action and received a cleaning refund. The view is beautiful and the beds are comfortable. Wish I’d had a better experience