Alex was communicative, approachable and friendly. We felt comfortable making contact and asking questions etc. The studio is lovely - well appointed, nicely decorated, very clean and with good quality complimentary, local products for use during your stay. It's perfect for a couple or small family. Warburton is a wonderful place to stay - not too far, with everything you need in town and surrounded by beautiful scenery. We loved our walks along the Yarra.