II had booked the accommodation for my company COO/manager who had traveled to Melbourne from overseas. Upon check-in, there were no clear instructions as to where to attain the keys but Elysia and my colleague arranged to meet at 8pm. Upon arrival, the host didnt answer her phone and my manager waited outside in the cold for over an hour. I spoke with her the following day. She said the heat was not working, there was a back-up in the toilet and the bed was uncomfortable. The host was responsive and offered a portable heater, plumber and all measures to fix the problem but my COO was unhappy and adamant wishing to leave.