The host was dishonest about the issue I reported declining to admit their own mistakes to escape all the responsibility. My partner got bitten by bed bugs during our stay at this apartment. Reported the whole issue with my few photos of the bed bug and requested a partial refund. Ended up with Airbnb support involved, and I only got $9 back. As the host declined to provide any refund. They claimed they invited professionals to inspect and found that there were no bed bugs and said the photos I’ve provided are from somewhere else, not taken in their apartment, because the floor looks different. This is absurd. I have a house tour video filming the whole apartment, which I took when we first got there, showing the floor and the bed frame that match and look exactly the same in my photos. I really doubt they should still be allowed to list their place on Airbnb with this questionable integrity. Everyone feels free to reach out if you want my evidence, happy to share to prove my words.