I get the sense it's all about the money for the owners.
Poor check-in procedure. Driving interstate but they refused to provide check-in details until 2 hours before check-in even though I reached out the day before. Seemed like they had trust issues.
The place was not as good as some of the reviews suggest. A leaking toilet meant the cistern kept refilling causing a lot of noise during the night. There were no coffee pods provided even though it was listed in their guide. No milk for coffee, so we had to go out in the morning to buy some. Empty shower gel bottle in the shower, so we had to go out and buy some. Moldy shower cubicle which was concerning.
Small bed making it cramped for a couple. Bed was way too soft, so you sank into the middle. Parking was a joke, you had to reverse 50m up a long narrow driveway to get to the unit. The driveway exit was so steep you damaged the car undercarriage every time.
The location was good, but I should have booked in the city.