Kelly was fantastic with communication and very accommodating with getting access and checking out. She was also able to get us a second key after check in as we had 2 teenagers staying with us who wanted to go out separately to us.
The apartment was clean and had everything we needed in a great location however the worst feature of the apartment was the beds. Firstly they were double beds, not queen (I'm about 180cm tall) so not quite long enough. I'm guessing this was done because the bedrooms are quite small so probably can't fit a queen bed in. Second thing (and worst part) was that they were so firm, I couldn't actually get comfortable to the point where on out second night, I ended up sleeping on the couch in the living room. A real shame because everything else about the apartment was great.