I didn't meet Rachel, she has set the place up for self check in. But she was very easy to contact & very helpful. The apartment is about a minute walk to Fitzroy Street & 5 minutes to Acland Street, incredibly good location if you want to be close to the heart of St. Kilda. The apartment has wifi, is clean & warm, has off street parking, all you could want. But again the location is it's best feature - nice outlook over parks & Port Phillip & so close to the heart of St. Kilda.