Alex was in contact on the day efficiently enough, however due to some damage at the requested apartment we were unable to check in. Alex kindly found us another aprtment, however whilst this was appreciated this apartment was not up to our expectations, with some basic items missing. we had to go and buy our own iron and ironing board, and there was no wifi throughout our whole stay - this made it challenging for us to keep in touch as we were all travelling from overseas.
Alex did refund us for the iron and board, howevere a promised “goodwill” payment never arrived, nor reimbursement for additional travel and lack of wifi. As of 2 weeks later I have heard nothing more from Alex, which is disappointing despite repeated follow ups.