On arrival the state of our room was unacceptable.
There was food left in the fridge from previous guests which smelt, as well as a smell coming from the drain in the bathroom which was almost unbearable. Pots and pans in the cupboard that were dirty and the bench had not been wiped down which had something spilt on it.
We had to purchase cleaning products and wipe the place down ourselves to make sure it was sanitary after how we found it.
We were advised there would be compensation for the state of the room, to which in lieu they are now only offering free postage of an item left behind which would be no more than $10.
The handling of the entire situation has been poor.