After a series of unfortunate circumstances left myself and the six girls i was travelling with without a place to stay only one day before we were due to fly to Melbourne Chris was a life saver. His response time was immediate and he was super helpful with train information and flexible check-in time. He was there to greet us and give us a quick run down on the property, show us how appliances work and some tips on places to go and things to see. Chris ensured that the lights were on and the place was warm and welcoming when we arrived, which was very thoughtful as it was getting dark and cold outside. He had also left basic staples in the fridge and pantry which was fabulous after a long day of travel. The cottage is newly renovated and has a charming, historic, feel to it. It was closer to the train than we originally thought, you can walk it in less than 5 minutes, and a well stocked IGA is only down the street and around the corner. It was very convenient . Chris is very professional about managing and looking after the property. Everyone loved it and we wouldn't hesitate to stay there again. Thanks again Chris for all your help!