Very disappointed that during an extremely difficult and stressful time that is COVID, I was unable to get a discount or even a refund from the host when I managed to find some more appropriate accomodation at the last minute. I am an emergency frontline worker and have had to move away from my family in order to protect them and was hoping that I would be more supported during this horrible time.
I was more than willing to pay a cancellation fee or even for the first and/or second night, but instead was only able to get minimal refund from Airbnb and not from the host!
I am hoping to hear more from Airbnb in regards to further assistance.