You probably will never meet “Bruce” although you will meet many folks at ReadySet Apartments. But they may not be responsive and your may wait between 15 mins to half a day to hear back from them, but not about what you asked. They’ll send you what they want to send (they will insist on pre and post check in/check our forms) and ignore your questions for the most part. Communications were poor.
Don’t bother calling either they’ll give you self justifying answers but not really help you when you need it. You’ll be on your own for quite some time. The”” tell you they’re doing their best but you’ll get no answer to your queries. “We’re not a hotel” we were told. “Someone is on the property” I was assured but “I can’t attend to you because the only one running through multiple properties” he said.
We were moved from a smaller apt to a bigger one with a balcony for which we were very grateful. Everything was mostly acceptable and fine with the apartment though there were some cleanliness issues and the meet and greet came very late and up to 5 mins before check in there were no check in instructions and no one was replying me.
However the apartment is well located and was amply stocked with crockware and what not (although cleanliness is a challenge). Be prepared however for the hot tub not to work, for the toilet door to have a draft that pushes it open (we wedged a chair to keep the door closed) and for the noise from the busy Little Lonsdale Street to spill in. There is parking onsite but it’s a tight squeeze so drive with caution and care and be prepared to make many many point turns to get out.
The real problem with the apt was at the level of service and wifi — “Bruce” took two of the three days we stayed to give us the wifi password and was neither apologetic or embarrassed about it. We had no means of contacting the outside world despite the apartment being advertised with wifi. “Bruce” kept giving me the wrong wifi SSID and password for two days and insisted he was right even though he was wrong. He was unable to rectify the issue until his “colleague” came in to help us guess the wifi password. This was quite shocking, that an Airbnb would advertise wifi and not be able to provide for two of three day booking and offer no service recovery. Hence I told “Bruce” that I would have no choice but to share a detailed review of the wifi situation and how it impacted us. But guess what? He didn’t reply.