Initially three months ago I made a booking with Airbnb, then two days prior to my travels the host cancelled the accommodation without any notification and until I contacted the host to get instruction to my accommodation and was advised it is canceled and then I contacted airbnb to let them know even they didn't know.
Without another option of accommodation given by airbnb they said they will refund my money and I was left with no accommodation and I was travelling on the day. Nothing was offered by airbnb except a voucher. I booked another accommodation thinking based on description it will be amazing.
Initially to find the keys to the property it took us 40min, no clear instructions, to get to the property you can't even park your car anywhere there.
Then we came to a property that was dirty
Broken bed that you actually can’t sleep on
The benches
Dining table
Marks on walls
Doors all dirty
Kitchen needs wiping
Mess around the room as not vacuumed
Not vacuumed or cleaned properly at all
Seemed just the beds were made and not even sure if sheets were changed
So here I made my initial complain and asked for my refund from the host and no response
Then as we are about to sleep, we noticed that I went down to the floor, checked the mattress the bed is broken and we realise this at 12:15am. We came for a holiday to enjoy and this has added extra stress, completely ruined our holiday.
I called airbnb and they said the most will contact me asap, however so far no phone call from them.
I would like my refund asap please
This is unacceptable
You need to check this property before renting it out to anybody
This peppery also does not accommodate family of four, the description makes it sound like extremely good accommodation but it is not.
The bathroom toilet very old and dusty, and need doing and cleaning is required
I got my full refund and paid for something short notice much more