The apartment and the location 10/10. Unfortunately the service from MadeComfy was not the best 2/10.
They were unresponsive and inconsiderate.
If you are checking in after 11pm and you need assistance, you will not get a response until the next day within the business hours. This led to us being locked out of our apartment for close to 48 hours.
I had follow up to get check in details. when a lockbox was organised, the lockbox was faulty and the host was not responsive. Customer service is not 24/7 as per signature.
I was then asked to travel to pick up a key the next afternoon, where there was no key in the location.
I requested a refund for the two days and communication has been minimal around that unless I follow up.
I also asked to speak with a manager, no contact has been made to date.
Lastly, dirty towels were left in the washing machine from previous guests, not hygienic and no empathy shown from the host when I had let them know. I just got told to leave them in the machine.