We were a group of 7 adults and 1 child on holiday and visiting family and booked this place for 6 nights because of the excellent reviews. However, we were severely disappointed because upon entering, we had to roll up a very dusty carpet which revealed more dirt underneath and had to clean it! The place was lacking in soap and shampoo (only lasted 2 days), laundry detergent, peeler and knives were bought. When I msged Chami was informed that those were only provided for initial use but showed her a picture of the appallingly low quantity of laundry detergent. Chami informed me she was busy but delivered the knife sharpener, peeler and pot the next day but we went ahead and bought our own soap and detergent because we certainly didn't go in holiday to stay in!
Check-in info was not provided until the last 2 hours prior to arrival. It was a hassle since we were driving from The Grampians and line was patchy. WiFi password will only be provided upon check-in on request... probably so she knows when you get in.
There were rules that we didn't mind following but it was not listed prior or during our stay so I received messages almost daily from Chami from how to open the sofa bed, taking dustbins in, switching off lights and checking out. It would have been good if this was listed clearly beforehand.
During our stay, we accidentally broke the decorative globe that's part of a bedside lamp. The lamp is still working but I was accused of being dishonest for not informing her of the damage despite me telling her that my guests admitted they forgot to inform me due to the flurry of activities. I offered compensation for another decorative item but Chami insisted that I replace the entire lamp. This left a very bad aftertaste to our holiday and is by far the worse AirBnB experience we had.