Not particularly clean, had to arrange cleaner to return to finish the job. Communication was poor, I had to liaise with 3 different people to arrange the key. I rang when we arrived in Melbourne as instructed to arrange access for 3pm check-in. I was directed to the property then (1.30pm) to meet the cleaner - and to save her having to come back. Later that evening I received a payment request of $99 for early check-in and then had to spend the rest of the evening liaising with Airbnb to have the charge waived. Not a lot of goodwill with these people - every request was met with cost first.
The view across the city was simply amazing, especially at night and the location was outstanding. Beds were comfortable.
The good things about the apartment outweighed the negative and I would stay again, but there really needs to be a shift in management style.