Rachel was a very friendly host although we never met her or anyone else in person. The apartment is exactly how it is described. I was a little concerned about the shower and the hot water after I had read the previous reviews, but we never had any trouble with it at all (two people showering right after each other). We never "ran out" of hot water. Would stay here again anytime for that location and price. Close to the beach, trams, restaurants and shops. Thanks again Rachel!