Karen was an amazing host who provided such a wonderful experience from the time of booking thru to our departure. She was accomodating and even allowed an early checkin and belated check out which was above and beyond our expectations. From the beginning my sister and I said we wish we could give more than 5 stars! The place was beautiful, clean and looked just like the pictures, the bed was amazingly comfortable and the little touches such as the welcome card and recommendations were so thoughtful. Karen was exceptionally helpful and communicative, I look forward to staying again when next in Melbourne!