Trudi was responsive and helpful.
The issue was the house was very dusty and we had to vacuum the house several times and one time we found finger nails.. we had 3 children with us and one of them had sinus and they couldn't sleep in the middle room as it was too dusty and had a noticeable smell so they slept outside on the couch. We tried airing out by opening the window but I guess it wasn't enough because of the carpet.
And when we arrived, we expected clean bedsheets, clean pillowcases but they smelled terrible and musky as if they hadn't been washed and we spent the day washing them.
We are used to clean sheets and clean beddings.
And the washing machine was very dirty and had a lot of gunks on the side of the drum and I had to clean it with disinfectant and bought a washing machine cleaner and popped it in as well then only we were confident to use and wash our clothes.
Other than that everything was ok..