I wanted to leave a good review but the last after the owner's response to our one and only simpel request, I had to reconsider.
The positive, the location is central and close to station & restaurants.
Check in - It was easy but the lock was placed in such a dark alley that it didn't feel safe after dark (late check-in/early check out). Some of the pre-set messages contradicted the message sent after, so it was like a flood of conflicting messages. Although check in was noted as between 3-6pm, we didn't receive the code until 3:15pm. So if you want to check in right at 3pm, make sure you contact them in advance.
Parking: We asked about it and was told that all was fully booked and was told "Sorry you can park in boxhill shopping center, all on-site parking has been booked out" - So try to book in advance. From what the receiptionist told us, you might have to pay for a spot.
When we arrived, the door had a long stractch and the towel hanger was broken. We had to inform them of these and no apologies were given. When we tried to make breaktfast, we noticed that the instant coffee powder was a mix of light and dark coloured coffee powder (clearly from 2 different brands) which didn't look very pleasant, so we wouldn't recommend using it.
The quilt cover had a some dark spots and the couch could use a good steam cleaning as they had a few marks on them. As we were too tired, we let these slide since we wanted to give them a chance.
The reason we decided to leave a review is this - We were provided with only 2 small, thin toilet rolls, 2 bath towels & a floormat for a 4 days & 3-nights stay. No paper towels/tissue boxes for kitchen use, nor hand towels for the bathroom. When we asked for an extra roll of tissue on our last afternoon there, we were given a rude reply of "Sorry we have provided enough tissue paper for one bedroom property before you check in". I have never had a host ration our tissue use, especially when our request was reasonable as we were only given 2 small rolls to use for everything. So we had to buy our own which has never happened to us at any of the multiple AirBnB we have stayed at. Even the handwashing liquid was watered down.
At first, we were going to just not leave a review, and overlook these details, but that last answer really left us with no choice but to leave this review as we truly think that the host skimped on many things.