Anna and Dennis was lovely, quick responses and catered to any issues well. I asked for coffee and they brought some lovely Italian capsules free of charge. However it would be good to mention that the walls can be a bit thin and if you are sensitive to noise or were looking for a quiet place to study like I was amidst COVID19 it can be a bit distracting depending on the type of people living renting next door as it is a flat, but nothing some good noise blocking earbuds can’t fix.