New apartment, well located near Southern Cross station, Spencer Outlets and tram stop right in front of building, with KrispyKreme, McDonalds and EzyMart below the building which you use for checking in to get your keys from.
The apt came with free garage parking in a convenient low floor reserved lot, but carpark is accessible via a different building next door.
We greatly appreciate how clean and well appointed it was. Everything was well provided for (except for teabags and no coffee machine/capsules), including toiletries and spare toilet rolls (thank you for this small added touch which saves us having to buy rolls by bulk which cannot be used up for such short stays), but spare pillows and towels will not be given unless you pay extra for them per head. There is a relatively heated pool, sauna and hot jacuzzi for shared facility usage - no towels provided there too for separate pool use.
2 double beds were also extremely comfortable and better quality mattresses than most places, rendering us well rested daily, but they were a bit too squeezy for 2 adults. Queen sized would have been international standard and luxurious but this is AirBnB I understand. We dont get the luxury of such choice.
Some things I felt could be better was:
a) intermittent wifi connection despite resetting done, and not strong or consistent enough for streaming or video conferencing. Apparently no other guests encountered the same, just us.
b) Water pressure in both showers was very very weak which meant we stayed in longer to wash off the soap, which also means more water usage if longer in the shower. This reduced the comfort of a good quick hot shower on such cold winter days. We have adjusted the pressure as indicated behind the mirror but it was still poorly powered, and hot cold water came on and off, so my kids were shouting away through their showers. Who would want to stay longer in showers than necessary. Have stayed in very high rise apts before and higher does not mean weaker jets, as we were told level 63 was very high and affected water pressure for safety reasons (??!).
c) There is a broken side plate which we highlighted or else we may have been liable for. The corner of the carpet in the living room was upturned and had a big fold that kept tripping all of us. It is a safety hazard as much as it was aesthetically functional.
d) The communication got a bit confusing and truncated as it was with 4 different people who have vested interest in the ownership and care of the property so I wasnt sure when I was communicating with the owners, agents or caretakers. It got personal at some stage where it was someone's parent who cleaned the apartment (so we would feel bad about giving feedback?) so that left it less professional for dealing. To be factual, we never met any of the 4 people listed and check in was a cold strict process from a long manual of instructions, and then collected keys from the EzyMart store below the building. It was a fully automated process, but it was functional for purpose.