Emma was very welcoming and provided us with a list and locations of great restaurants, coffee bars and cafes. She also had several laminated walking routes which were great for orientating oneself on arrival.
The location couldnt really be bettered......central on Collins with easy access to all the main locations either walking or by tram.
The apartment was beautifully furnished and maintained and was amply spacious for the 3 of us. All mod cons were provided....dishwasher, washing machine, hairdrier etc etc and the presence of milk in the fridge and tea coffee etc made for an easy arrival and settling in.