It is my first time coming to Melbourne, and I have to say that it was really a bad experience to live here. Driving from Sydney for 9hrs, I checked in at 9 pm. BTW, we haven’t got any message about locked box, so we wouldn’t find the key to checkin. And I called Ali 10times, unfortunately there was no answer. That was a heavy rain and wind night, much much colder than Sydney, can you image how tired and hopeless I am in the frigid night? Thanks a kind man help me, finally I found the locked box, and got the key, BUT, the fob didn’t work, which means I can’t park my car. If nobody help me, I may stay outside the whole night..... Ali called me back. But everything is almost done...