To begin with the apartment is good. So by all means stay at this place.
However, i did not have a good experience with this host. I am not sure if the host is Tam or Chloe but this is for Tam.
1) I have had 2 bad experiences at her property, so i for sure am never going to stay with her again
2) She provides a contact number for help if urgent but a) sometimes no-one answers that phone b) occasionally if anyone does, it's a new person every-time (except Tam). So, i am not sure how they are running this whole thing here in Melbourne but for me it was definitely the second worst experience on Airbnb. First one also being at one of her properties.