Gary was very welcome on our arrival, showing us around the apartment and through the extensive material on Melbourne and the immediate neighbourhood. He also texted us during our stay to confirm all was going smoothly. The apartment itself is everything it is presented as being online - and more! As promised, it is very light and comfortable - even in winter thanks to a very effective gas heater in the main room and portable electric heaters for use elsewhere. The apartment was also very clean and all the appliances were in good working. The endless hot water shower available was also much appreciated!