Richard is a great host who is very quick to respond. He welcomed us at the apartment, with a few treats! and made himself available if we needed him throughout our stay - which we didn't really as everything was quite straight forward. The location is fantastic, we walked in to town everyday but there is a tram stop right out side. The local shops and eateries are really good with a supermarket in easy walking distance. The apartment was exactly as shown - very spacious and comfortable - especially the bed. We had a lovely stay and will be back.