They are so nice! When we got into the cottage, we were very surprised to see that the air conditioner were turned on and there was also a bottle of hot water on the desk! And when we had trouble in washing car, they gave us the things we need, and suggest someplace for us to wash the car, it was very late, but they didn't complain! The cottage was very good, all of us love the lovely garden and how hospitality they are. If we come back again to Melborune, we will live there again!