From when we booked to when we left, both Simon and Libby were terrific! The directions were helpful, as was Simon when we had a question about getting around. The venue is just as it looks in the pictures - beautiful! The floor to ceiling windows provide a breathtaking view of the natural bushland and its wildlife and changing colours - a perfect background to a beautiful stay! We were particularly delighted with the many included extras that weren't a part of the listing - a delightful surprise! Special thanks also to Simon for going the extra distance to ensure that we were able to thoroughly enjoy our night! Thank you!