The apartment is very nice and light with lovely views over Albert Park Lake, the bay and the city. It is modern, clean and well equipped with lots of crockery and cutlery which is great. 2 car parking spaces is a bonus especially in an area that would otherwise be difficult to find parking in. The traffic noise is quite loud 24/7, but we did get used to that after a few days.
The only area where the stay was let down was in the check-in check-out process. The rental is managed by a rental management group rather than the owner so all communication is done via email with them and mostly communication was good. We arranged an arrival time with the management company contact and they arranged a 'key handler/welcomer' to meet us. We arrived at the designated time however the key handler was 20mins late which is fine anyone can run late, but for that time I had no communication. I had no number to ring and the emails I was sending weren't getting a response so it's a long time to be sitting there wondering if you are waiting in the right place. The key handler did send a text after 20mins to say that she was on her way and came and showed us up to the apartment. She then asked if she could take a photo of my photo ID as the owner requires it. She was very apologetic that she had to do this and I didn't think much of it so I let her take a picture of my drivers licence. Thinking about it later I was not comfortable with this being done with identity theft being an issue these days. Airbnb say in their policies that they will never share your details with the owner, but in this case the owner asks for them anyway.
Then at check-out the management company contact emailed me and said that the same 'team' that assisted us during check-in would help us with the check-out and to please wait for them to contact us with further instructions. Check-out time was 10am and at 9am we still hadn't had any communication about what to do. The information I was sent before the stay had nothing on it about what to do. We tried ringing the phone number in the information folder in the apartment, but that belongs to a previous owner. My email to the management contact wasn't answered and we had to get going so we left the keys inside the apartment and went. Half an hour later I got a text from the cleaner saying she was downstairs and could I let her in. So that was the only communication we got about checking-out the cleaner saying she was there half an hour before the latest check-out time which is not convenient if you need to leave early.