I booked Ding's apartment for my in laws (father, mother and auntie) when they were visiting Melbourne. She was very helpful and accommodating.

As I wasn't there, I can't comment first hand about the apartment but here are my take on my in laws feedback.

They loved the Central location. The apartment was as per description. Clean, neat and tidy. They loved the fact that Ding met them at the apartment when they checked in and also made the effort to meet with them when they checked out. Ding also provided some goodies when they arrived. I gather this might have been milk, eggs and bread as they didn't elaborate.

The downside as they found out staying in the CBD is some tram noise. There is very little you can do about it. They also didn't like the feather down pillow/quilt but I think this is more a preference thing than a problem with the apartment.