Initially, when I checked into my room it was not cleaned but when I messaged Valerie she immediately provided me another cleaned room to check-in. Also, on the first night of my stay I got locked outside my room and it was a Saturday at 8 pm. But when I messaged Valerie she immediately replied and provided a spare key to get inside my room. That was great and she was very helpful. The price could be a bit cheaper since the bathrooms and kitchen is shared but overall a good stay.