Kim was already very accommodating from before the trip, answering my questions very promptly and patiently. She even went to the airport to pass us our keys personally and explained to us about the neighbourhood despite her needing to go to work afterwards. The room was very comfortable for my party, utensils and cooking necessities were also all present, as well as a range of condiments. The location at Flinders Lane is also very central and a short walk to everywhere in the city, as well as the tram stop, which was very convenient for us. Kim also provided a list of recommended restaurants which was very helpful. Overall the experience was a pleasant one and is highly recommended. :)