The worst experience I have ever had with an Airbnb. The host did not leave the key out for us and gave us a range of responses as to where the key was ranging from the cleaner had left and hadn’t seen us in the (tiny) lobby, to the cleaner was no longer there and couldn’t return quickly due to Bank holiday traffic. We were told to be patient and the cleaner was coming in 10 minutes, 20 minutes later when the cleaner hadn’t arrived we were told to be patient again. This went on for 2.5 hours by which time we had no battery left on our phones, we had had no access to a bathroom either, because we were told the cleaner was coming and didn’t want to miss him, we had to stay in the lobby. During this period Nonni, our one point of contact, stopped answering calls and texts completely. The hosting was absolutely AWFUL.
The apartment was also extremely dirty, with dust everywhere and mould in the bathrooms. Shower also broken. Do not stay here