If you want to stay right in the heart of a very energetic and happening area of St Kilda this is the place! Paul and his crew were easy to communicate with and provided a lot of constant guidance with check in and check out. We didn't have any issues to report during our stay but I'm sure they would respond in no time at all. We were provided with a stroller and travel cot at no additional charge for our stay as well! Would stay there again!