The washing machine and dryers were on when we arrived at the accommodation. The bed was half made - it looked like someone had a quick nap in there, the towel provided and the one hanging in the bathroom doesn’t smell nice. The bathroom or shower was moldy. Few crumbs left around the kitchen and microwave area. The information provided over the internet about check-in time stated “anytime after 1pm” so, as customers we were expecting that it is an open time right after 1pm. We were supposed to pick up the key in front of the apartment building at 2:30 but the City traffic and Car parking was so hard to find reason why we were late for about 10 minutes. Informed the host of the delay but then they said they have to leave at 2:30pm so they made my partner walked towards Crown Casino; giving us the impression that the owner was already there waiting, my partner hurriedly walked towards the casino but they weren’t there, so my husband had to wait for them to get there to hand in the key.
Checked out straight away after seeing the state the accommodation was in; the smell is just appalling- I am a non-smoker so I am so much againts smelling smoke. The bed wasn’t made, which lead me to suspect if whether the linens were even clean!?
Overall, it was a terrible experience for me who came to the City for a conference and meeting. I was just so tired to even look for another airbnb accom.
When you have a place rented out, you have to stick to the policies and procedures. Accurate information should be provided. And misleading ads is a big No no in an industry like this.