Lucy was a fantastic host. She replied promptly to all my queries and checked up on me via email during my stay. I checked in after office hours, which was not a problem, since the keys are kept in a code safe on the premises. The apartment is beautifully furnished and has everything one needs. I was there during winter and the living room is cold, as there are windows all along two sides of it, but a heater was provided and this solved the problem. As other reviewers had mentioned, and as Lucy acknowledges, the building is old, which has consequences like poor water pressure in the shower. On the plus side, there is a shop/cafe downstairs which is lovely and serves an excellent espresso. South Yarra is a very exciting and upmarket neighbourhood. I found I was able to walk to the fun parts (Toorak Rd, Chapel Rd) in about 10-15 minutes. This is reflected in the price of this apartment, which is a bit lower than others I looked at in South Yarra. I chose it for this reason. I would stay here again.