Tam was the kindest host I ever had. Very polite, fast to answer any questions and really helpful. The apartment has an excellent location, loads of services in the ground level. Space was very clean and has all appliances we needed. Everything is just like the pictures. Comfy beds and clean linens and towels. The balcony is an extra - lovely to stay just looking at the street. Neighborhood is awesome as well. Would definitely stay there again if I get back to Melbourne.