The apartment was lovely, clean and new although smaller than expected. The gym was not open which was not advised and partly the reason the property was chosen so this was annoying. I can’t say that I’m a fan of properties hosted by agents. The check in process with key ninja was not good. We travelled from interstate and were not given an option to bag drop early so had to cart our luggage around Melbourne for the day. Key ninja correspondence was erratic and we were passed to 3 different people and they were late in the end leaving us waiting longer. The building was residential and the building manager would not accommodate any Airbnb tenants. We were given 1 door & lift key between 4 adults to share and could not get another so had to constantly come and go together to gain access which was very inconvenient. My message to the host requesting another key was left unread and not responded to.