I stayed at Ella's lovely Southbank apartment in January 2019 with myself and my 10 year old twins. Before arrival, the communication with Ella was exemplary, including a newsletter that detailed the forecasted weather and included nearby events that we weren't aware of. It was much appreciated. The checkin was super easy, and the apartment was everything we expected and more. It was immaculately clean and we thoroughly enjoyed our stay. The complimentary bottle of wine and packet of Timtams was a lovely touch. There were a lot of things to love here including the magnificent view of the ocean (we enjoyed watching the Spirit of Tasmania arrive and leave each day!), having Netflix, the Balderdash game provided and thoughtful touches such as the Myki cards available to use. Ella went above and beyond to make our stay an enjoyable one and was easily contacted and responded super fast. I have no qualms whatsoever in recommending this apartment to others. The kids were sad to leave, and if we make it back to Melbourne in the future, we will definitely rebook this place. Thanks Ella x