Mark and Kathlyne's apartment is in a great location, has spectacular views and is spacious and light. However when we arrived the entire apartment was dirty. Face and hand prints all over the windows, hair in the bathrooms, kitchen and beds, blood/mucus on the bed head, dirty dishes in the dishwasher, food remnants in the freezer, baked on food in the microwave, food splashes on the cupboards and walls, grimy dis-organised utensils, soap scum in the bathroom sinks and showers and a sticky brown substance on the couch. In addition, the walls and carpet are dirty and marked, the vinyl dining chairs are severely deteriorating and the bed linen is cheap, worn and dis-coloured. Mark had been great to deal with prior to our arrival so we contacted him immediately to express our concerns and request that the apartment be cleaned. He informed us that he had inspected the apartment prior to our arrival and had not noticed any of these things. He also pointed out that the apartment was owner occupied and not a dedicated space for airbnb guests. He was unwilling to clean the apartment and suggested that we contact airbnb support to find alternate accommodation. Airbnb support were very helpful and professional but despite their best efforts were unable to rectify the situation or find us alternate accommodation as Melbourne was at capacity due to the numerous March long weekend events. Our whole experience was upsetting and uncomfortable and we couldn't have been more disappointed.