We were 2 families with 3 kids living here for 1 week. The house was spacious, clean, and in a very convenient location. 5 of the rooms come with ensuite bathroom and walk-in closets. The backyard is well maintained too and great for kids to play around. The mall was a 10 min walk and a 2 mins drive. There is hospital, train station and other amenities within a 10 min driving distance as well. Lisa was a great host. Quick to communicate and attend to any of our needs.
There was a minor leak issue apparently for one of the bedroom ceilings in the case of heavy rain and Lisa informed us very early on about it, but mostly as an FYI in case of bad weather. A plumber did come over during our stay and spent about 1.5 hours to fix it. However, no inconvenience was caused and not at all complaining about this issue.
Overall a great experience and would definitely stay again. For future improvement, just highlighting a few issues that were faced. Firstly the heating and cooling for the 2 floors is a shared system. Since level 1 is stone floor and level 2 is carpet, for the same setting the temperature can be quite different. If it was just nice at level 1 then level 2 would be too hot, and if level 2 was just nice temp, level 1 would be too cold. Secondly though the house was generally well stocked in the toilets, the kitchen had some lacking items. Basic stuff like salt, pepper etc would be great to have as otherwise we would be throwing away most of it if we buy for our short stay. Extra garbage bags were missing, but once informed Lisa immediately provided some. Dishwashing capsules were available but spoilt, so we had to buy some from the supermarket. The garage remote was also not available, as Lisa mentioned a lot of the times the guest forgets to return them which I can imagine myself doing. hence we needed to go in and open the garage from inside every-time which is not that inconvenient. Lastly we had a power trip for part of level 1 due to really bad lightning. Had to contact Lisa regarding where the Electrical console was located. It was outside the house, and if its already bad weather you need to get wet in the rain to reset it. Found it a bit inconvenient. Suggest to have a shade on top if possible and have pictures and guides available for guests, so in times of emergencies they can locate it themselves.