Jo was in email contact with us and immediately available when we phoned. Everything we might need was provided. We especially appreciated tram tickets and were able to travel all around Melbourne using them. Having washer and dryer was a bonus too. Every kind of restaurant available a block or so away. Had a fantastic birthday meal at Feast of Merit. Would recommend. The apartment was immaculately clean. Kind of urban renewal area with old buildings converted to apartment units. We enjoyed this quiet and cozy place.