Abigail was very friendly and welcoming and even lent us a high chair and stair gate for our baby. The annex was just as described - homely, comfortable and clean. We came down from the country for a wedding in Balaclava, so the location was perfect for us. The neighbourhood was lovely - quiet and leafy, but still close to shops and cafes. We had a great stay and would definitely recommend the annex to others!