Where do I start with Anne? Should it be with her willingness to help us get the most out of Melbourne? Or perhaps the absolute luxury that is the top floor of her home? Or maybe even the everlasting bottles of sparkling water that kept magically appearing?

Anne is genuine. She is generous with her knowledge, her home and her service. There wasn't a thing she hadn't thought about: from extra loo paper, beautiful soaps and lotions and Myki cards, through to a practice run with the tricky key and the offer to snoop in her attic in case of the midnight willies!

She allowed—no, insisted—we make her home ours. Ultimately, this is why we can't help but return.