DO NOT STAY HERE - We booked for 5 nights, the apartment was dirty very dirty. When we went to go to bed which was very late, I noticed a hair in the bed. We turned on the lights to have a check and the bed linen was DIRTY, and not just a little A LOT. Also under the bed was loaded with rubbish. No top sheet just a dirty duvet. Shower head is broken and doesn't work properly making showering hard. We booked for 5 nights for 2 people and were given 2 clean towels for our stay !! oh and there was a dirty damp towel hanging in the wardrobe. When we asked about towels the response was "oh you need to call up and ask for those" ? WHAT??? the not so "Super Host" advised he has 50 apartments and this is common practise? PROBLEM we were travelling for a work event that meant we were away form 6 am till very late, when were we expected to get our towels? did they think could deliver without us being present in the apartment? so 6 days with 1 towel it was. One of the security tags for the door and lift did not work at ALL, sadly we found this out the hard way when I locked the hubby out of the apartment building as his tag wouldn't work. The response from the host was very poor, no real apology just LOTS of EXCUSES. We even sent pictures of the apartment to show that the cleaning had not been done and the said that they had checked with the cleaners and they reassured us that the cleaning was done and the bedding was definitely clean. BUT wait!! so me the customer, I am a liar? my pictures are ?? pictures of rubbish, hair , brown marks on linen, walls were covered in marks, pubic hair around the toilet, crumbs on the couch, we had to unload the dishwasher, so in short there are a lot of apartments in Melbourne, this one is nothing special and even worse it is dirty and the host that does not care about its guests or their stay. So DO NOT BOOK HERE you will be disappointed. We requested some form of refund and that was declined. The host said we should have contacted him straight away, sadly we were just to busy with what we had travelled to Melbourne to do. I personally feel very let down and disappointed as every other stay we have enjoyed on this platform has never seen a need to contact the host. Moving forward we just hope this does not happen to anyone else x