Had a great time in Melbourne staying at Ken's Russell Street apartment. Despite arriving on Christmas day, Ken was helpful and flexible with check-in. The location for us was great, with trams, shopping, laneways, etc all within easy walking distance. There is also a large grocery store (Woolworths) just a block away which was also very convenient.

There was an issue with the (almost brand new) dryer that malfunctioned that Ken managed to have resolved promptly, again despite the holiday season.

The apartment was well suited to our family of four, including a three year old. Ken provided us with a high chair and travel cot. It is considerably more spacious than serviced apartments we have previously stayed at in the city.

One thing lacking, that we did not feel the need to bring up at the time, is a lack of beach towels. I'm pretty sure Ken would have arranged something if we had asked, but with family in Melbourne we managed without bothering him.

An extra bonus was the included free parking in the basement of the building.

Ken was helpful, polite, and responsive to all our messages. We would definately recommend him or this apartment to other travellers, family and friends.