With all due respect it is not the responsibility of the guests to attend to general maintenance issues given that they were pre-existing. Also the toilet was really difficult to use
In regards to the $700 fee that is being imposed, I completely oppose this from taking place. Firstly, I am not aware that any rooms were unintentionally used where they were cordoned off. I will check with the team.
Notwithstanding this, on arrival the rear of the property was evidently not cleaned for sometime. There was dirt, leaves etc all over. In addition, a key feature of the house being the pool was not functional due to poor sanitisation. You would have seen the dirty condition of the pool on arrival.
Despite this in goodfaith I did not complain about these matters, however if you're threatening to charge me excess then I will be countercharging $1500 due to the poor cleanliness and usability of the pool.