First of all what happened to my booking is inline with a lot of other reviews. The night before the check-in date, I received an email informing me that the place we originally booked was not available due to issue in the flat due to heavy rain.
Unfortunately, due to my busy work schedule, I only managed to read it in the morning, and by that time, my whole family was already travelling to that place.
So, Alex tried to give us an "upgrade" to help us out. The new place was at Yarra Street 7 beside Punthill South Yarra Apartment opposite South Yarra train station. The price was actually cheaper then the apartment we originally booked. In fact, he has actually suggested the second apartment to my wife who was in contact with him and has declined the second offer prior to our booking. So we wonder why we still ended up with the apartment which we didn't want in the first place!
Honestly, it was not really an upgrade for us. The place was small and we felt really crammed as we were 6 adults with 2 very active toddlers. The place was never meant for 6 adults and 2 kids, it's more for 4 pax at the most 5 with one sleeping in the living room. Being 8 especially with our toddlers, we needed to do a lot of laundry unfortunately no dryer was provided.
Plus, we never got an update regarding our original apartment even though we booked it for 10 nights!!!
Even though Alex was friendly, we were very disappointed and felt cheated nevertheless!!!