Unfortunately we were highly disappointed in the cleanliness of the apartment, especially for what we paid for one night. We strongly believe that high cost and ratings should not be purely based on a good view. There was hair throughout the apartment, many on the floor, bathmats and I personally picked off thick black long hairs from my towel, which was disgusting. All accommodation, especially at this cost should be thoroughly cleaned to feel nice - not disgusting and below average when you expected to feel in a luxurious space; not the feel of a cheap one. We have on multiple occasions paid half this cost and less, in Melbourne and other areas, for a much nicer experience and care for guest’s comfort. The check in process was also very frustrating considering we could have been told the car park location and check in details more clearly, prior to arriving. Better communication would have been highly appreciated. The view was stunning and location great for walking to venues in the city. Once sorted, the parking was very convenient. Unfortunately, unless cleanliness, communication and care for guest experience is improved, would not recommend for value for money and luxury experience. Noting this poor experience was based on our stay, high standards may have shown at other times.