We told them our flight landed at 9am in melbourne so would it be possible to come around 10. They said no which was fine so we walked around intill 2pm which was when we were supposed to get our key. We were then told our room still wasnt ready so we had to walk around for another hour before we got our key. When we got our key we went up to the room and the cleaner had only just got there so we had to then wait for him to finish cleaning again.