Hayley is very prompt in replying my enquiries and also help to accommodate to our late check out time. She is nice and also assist us to arrange transport from and to airport. The apartment is clean, spacious and comfortable. It is exactly what you see in the photos. Our stay these 7 days are good and very comfortable. Location is perfect. Many eateries, supermarket, Asian mart right below the building and walking distance to many places. Will definitely book an apartment with Hayley again if I will to come to Melbourne again.