This accommodation was ok. The house is brand new and has lots of rooms. These rooms come off closed corridors and the house doesn’t feel very open or inviting. It looked really good in the photos, but on the day when I saw it in person I instantly knew we had made a mistake picking it. The furnishings were not good quality. The couch is tiny and the beds have no cushioning they are just springs with thin fabric on top (and I’m not exaggerating). I actually purchased a mattress topper the second night in as I couldn’t handle it and we were going to be there for a while. Two of the curtains were half hanging off the wall and we had to be very careful opening them lest they fall down and we got blamed for it . When we arrived one shower was broken and there was a foul sour smell coming from the fridge and kitchen area. All that said our stay here was ok for the most part, it’s not the worst place to stay. The most disappointing parts were that the host did not contact us to see if we are ok when the severe storms hit and we were left without power for 3 days. As Melbournians will all know Ausnet sent out a message to all affected properties. The host would absolutely have been aware that we did not have power, but at no point reached out. I don’t accept any excuses of not knowing that I’m sure will be posted in response to my feedback. Fortunately we were able to stay with family, but had that not been the case, Jean would have left us high and dry with zero care factor, probably too concerned about the money she would lose if she reached out. How can you charge someone for accommodation when your property doesn’t have power? It’s clear to me now what Jeans priorities are, and it’s not truly her guests. We have also had an issue at the end of our stay where an unauthorised amount of $1,132.23 was taken from our account by Airbnb in payment for Jeans accommodation. This money was outside of what we paid to stay at Jeans house. Jean has been contacted by Airbnb about this and she has become completely unresponsive now that I have raised this with her. Prior to this she was friendly and would get back to me quickly. Now she has shut down and is uncontactable. We owe Jean some money for the fact that our 4yo son drew on two walls with pen and a kids play snooker table (she is charging us $519 for this). We will pay her for this once the $1,132.23 stolen money has been returned to us.