There were some hiccups with check in. The keysafe/lockbox was not at the location described, at 6pm (take note that check in time was anytime after 3pm). Communication with Christopher and his team was prompt, but there were just too many different people replying us that we had no idea who exactly was handling the situation/issue. Also, when asked for an estimated time needed for them to resolve the missing keysafe/lockbox issue, they only mentioned “asap”. That wasn’t an ideal reply given that we were in our car waiting for the keys, with an infant. An estimated time should be given so that we would be able to know if we should make other plans besides waiting!
The apartment is nicely decorated and the living room and kitchen are very spacious. The rooms in comparison are much smaller, without much space for luggages. The beds and pillows were too soft and uncomfortable. If you sleep slightly off center, nearer to the edge, you’ll find yourself ‘sliding’ off the bed, cos it lacked ‘structure’. The pillows were too soft and flat to provide any decent support. All four of us complained about the beds&pillows and resulting neck aches by the second night.