The apartment is small but well designed and perfect for a short stay in Melbourne. I stayed here for three weeks, which was a bit too long to be comfortable as there is very little storage space, but other than that it was a decent deal amid Melbourne's pricey accommodation options. My biggest complaint would be the lack of lighting in the bedroom, which made it impossible to do much other than sleep there, and the lack of some basic items in the kitchen and general maintenance of the place. As it's run by an agency it's definitely missing that vital human element, where issues with the property are quickly identified and sorted out. I was initially told to drink water out of mugs when I asked if it was possible to get some drinking glasses, though subsequently another member of the team told me that I'd be reimbursed for those as well as a chopping board and a bread knife that were also missing, though I then had to go and find those in a city I didn't know, which wasn't ideal. It was not a fantastic experience from a customer service point of view at all in fact, and there was quite a bit in the flat that needed maintenance (slow emptying drains in the kitchen and bathroom sinks, TV didn't work, video entry system didn't work) and the extortionate cleaning fee I paid absolutely did not mean the flat was particularly spotless when i arrived - I had to clean the vacuum filter out, as it had obviously never been touched, and the balcony and windows were filthy.