We enjoy our stay at melbourne, however we really had trouble accessing our unit during check in times. Madecomfy told us the wrong direction to take the unit keys and ask us too wait for a total of 2 hrs in the cold Melbourne weather. In result 3 of my friend got sick and didn’t really enjoy Melbourne that much. during the 2 hrs time we wait to collect the keys, Madecomfy got really confused and gave us random directions which lead us with no choice then finding the key all around la trobe st - melbourne central. All of us are tired and after 2 hrs we finally found our key. We ask for a compensation and they didn’t even reply. Beware and please see the review before booking, had seen some bad review before and overall i would rate this place 6.5/10. thanks