This is ran by a company and not an individual. It is in a great location in CBD within walking distance to the free tram! check in was a breeze since we were arriving after hours. The bedroom gets a bit hot since there is no AC in the bedroom but if you leave the AC on in the living room and leave the bedroom door open and the fan on it will be fine. The carpet is old and not pleasant but fortunately it is only in the living room area. We had some issues upon arrival with the shower overflowing ( due to the non existent barrier), as the water overflowed into the bathroom causing not only a mess but a falling hazard. We notified them and they sent someone the next day ( it was sunday when we called and we were told the handyman was off) they cleaned up the mess, brought additional towels and the handyman put a proper shower barrier to prevent water from over flowing. So problem solved and they had great response time. The great location made up for all of the hassle.