Simone was very clear in her communication. Check-in was easy. The place was neat and tidy. Its location is also an advantage, being near a tram, train and bus station. You can hear traffic sounds at night, which may be difficult for those who have trouble sleeping. Other than that, the only thing was the heater would run out of hot water after 30min (which made bathing for 4 persons a little difficult) and the wifi went off on our last 2 nights there. For the former, Simone has a note in her flat informing us. For the latter, she did reply to try and assist us but was overseas. However, these were minor inconveniences and the stay was still great!