Vicki kept in touch before and during our stay to ensure we were able to check in easily and that all was good while we were there. She very kindly left some starter supplies in the chalet for us to use until we could go shopping. The chalet was as described - a lovely quiet place to come back to after our very busy schedule. We were happy with where the chalet was situated as we found a couple of lovely breakfast cafes - one quiet (Harpers in Inkerman St) and one lively and busy (Galleon in Carlisle St) and were very close to a couple of different tram routes. Also a Coles was nearby. Our bed was very comfortable. Great tv. Just one problem on arrival - the taxi driver didn't know that the street was blocked off part way down and it took awhile for him to go around. Maybe a note to say that you need to enter from the St Kilda Road end would be good. Generally - very happy.