Alrick (and Maggie who we dealt with upon check in) were great and easy to contact if needed.
Location is great right next to tram stop to go right into CBD, and very short walk to south bank area and supermarket and coffee shops. Positives for us were the extra amenities such as indoor pool, netflix, extra blankets and dishwasher.
Unfortunately there were a few downfalls to our stay here. We got very little sleep due to the blinds in the bedroom being very thin and did not block out any light from the brightly lit bridge and buildings outside. Further, the bed is extremely uncomfortable we felt like we were sleeping on the ground. Walls are quite thin as well, people across the hall were very loud each night until very late.
It was a shame about the sleep as everything else was good and accommodating but we left feeling exhausted (and sore) from uncomfortable / lack of sleep.