The flat was clean and comfy and had everything we needed for our stay. However, it wasn’t until after we’d booked that we realised we’d have to collect the keys from a shop a few blocks away. When we arrived at the shop, it was closed, even though we’d filled out the arrival time prompt through the Airbnb site. The host was apologetic, and came in an hour with the keys. He said that usually people messaged him directly about their arrival time.