Karen is a wonderful host and we would highly recommend her and her apartment to anyone visiting Melbourne. Karen has thought of everything that a visitor could need in order to feel like a local. The apartment is stocked better than a serviced apartment or hotel room. The location is fantastic being walking distance to the CBD, with trams directly outside and across the road from The Shrine of Remembrance. Karen has given a lot of thought to how to make guests feel at home with loads of little touches around the apartment. The welcome guides are just an example. Karen was also available for any queries we had during our visit as well. This ws our 1st time using airbnb and after the experience with Karen we're converted to airbnb.