We never saw our hosts, but there was no need for that. Communication with Adam and Claudia was excellent. This is a great place to stay, in a fairly quiet part of St. Kilda, but so close to all the good stuff that St. Kilda has to offer. Acland street, the beach are 5 minutes away. Public transport with trams 16 and 96, both going into the city, very close by as well. I would definitely recommend this place!