We had excellent communication from Andy during the entire stay. The location was perfect, well connected to the city, and near many restaurants and cafes. The building is very nice and modern and the apartment has a nice layout that made it very comfortable for 3 people staying for a week. Beds were very comfortable and seemed like the bed linens and towels were brand new and high quality.
We did have an issue with the level of cleanliness upon check in, however this was due to a miscommunication and does not seem like the norm for this apartment. Andy's cleaner knew we wanted to check in early, so they did not do a usual lengthy deep clean. After letting Andy know this and communicating with the cleaner to see what happened, he explained the situation and was very apologetic about the issue. In addition to already allowing us to check in early, he allowed us to check out late, which was very helpful for us.
No airbnb stay is 100% perfect, but Andy was very attentive and worked hard to ensure our stay was as close to perfect as possible.