If I could give this a no star rating I would!
We booked this airbnb from 4th September 2022 to 9th September 2022. After arriving to the apartment late afternoon we found it to be dirty. We took photos of the stained couch, dirty and thick layers of dusty interior throughout. After messaging the property we sent through photos. It looked nothing like the photos online.
They began to tell us it was cleaned the day before. It looked like it hadn't been cleaned in some time. They proceeded to organise a cleaner to arrive at 7pm. We waited for the cleaner to arrive but they were a no show. Not even a phonecall!
We again tried to call and email MadeComfy. After no response we were left to find other accommodation. A day later we received a message that the cleaner had cleaned the property and that we would receive 40 % of the cleaning fee as compensation which equates to $ 53.03. Usually when you book accommodation you expect it to be clean as a minimum standard. On top of that the cleaner never showed when specified.
Fortunately we shared our experience and chat log and photos with airbnb and they refunded us in full for this whole experience. We booked another airbnb which was fantastic.