1) my key pickup was from a 7-11 which was incredibly difficult to find. the package came only with the door key with no garage key. i was left stranded at 10pm without access to the carpark. 2) He did not respond to my urgent messages. i paid international fees to call him. a lady picked up my call but repeatedly said she cannot offer any solutions. when i pressed her and asked if she could at least call the host,she shouted at me and said " I DONT CARE. I DONT CARE. IM NOT WORKING. ITS 10PM!" and slammed the phone down. what's the point of providing an emergency line for key issues if no one is there to solve the problem?3) the place is dangerous. when the kids went up the loft, luckily i was with them. i saw the railing/ staircase literally falling apart. imagine if my kids had rested on the railings, they would have fallen through and slammed down onto the first storey. I terminated my stay after 1 night. absolutely horrible. im seeking resolution via airbnb as we speak.