Positive:
Fantastic location, clean and nice place to stay.
Negative:
Checked in not on time had to wait outside on a pouring rain and wait for the keys to deliver. Office besides the lock box provides us shelter from rain.
Only provide 1 set of keys but was able to get another set of keys, apparently, they borrowed the cleaners keys.
Aircon and shower control not working properly, they have booked a technician to fix it but the technician was unable to come because we are out on the time the technician wants to come. They want me to work with the technician scheduled time but we are busy doing our tour. These issues we're not fix until we left,I hope the next people that stay will have a better luck with these issues that we have to deal with.
Communication is poor. I have agreed to bring the keys to the lock box but I got an automated email saying that keys can be left at the room. Not knowing that it was an auto email I left the 2 keys in the room.
It will be nice if a follow up email was sent reminding me that the other keys should be brought back to the lock box. I got an email from them when we left the building that I promised them to return the keys to the lock box and this was not met by me. It was too late at that time as we we're already at the airport at that time.
Screw came out on one of the dining room chair.
It was not a pleasant stay were I still have to deal with them even on the last day of our stay. They are telling me that I did not fulfill my promise of bringing the keys back to the lock box and me explaining to them why I was not able to bring the keys back.