Host was MOST UNHELPFUL in fixing remote control access problem to premises’ underground carpark.
Remote control’s batteries were flat and not able to activate gate to carpark to park our car on arrival.
Host Should have checked this BEFORE check in.
Contacted host upon arrival in the morning and did not get responses till late afternoon.
Responses were defensive bothering on being unpleasant.
Help Phone number provided in the check in information did not work. Messages left on alternative phone number provided got NO responses despite leaving phone messages to call back.
Host Did NOT offer any help in replacing specialty batteries to the remote control. No offer of help as to where to buy the specialty batteries other than saying they will reimburse cost . How would a new visitor to Melbourne know where to buy these specialty batteries ?
No offer to help come over to premises to replace the specialty batteries.
Host Kept saying there was a change in her shift, it was a Friday and her weekend .
Ended up having to resolve the issue on my own.
Most Unhelpful. Most unsatisfactory.
PS For 7 days stay only 2 dishwasher tablets were provided.