Excellent communication, absolutely brilliant location. This was my first experience with airbnb and I'm a little undecided. All communication with Nicole was brilliant and she even supplied a 2nd parking permit for us. The apartment was clean and as described. Although it states 5 beds, there was a king, 2 x singles and a mattress. Not enough bedding for 6 people. We did arrive before the check in time of 3 (we arrived at 2) and decided to try and check in early and figured that they wouldn't give us the key if we weren't allowed to check in a bit earlier. They gave us the key so we thought 'all good.' The downside was that when we arrived we misplaced our key in the foyer (in our excitement as we were a group of ladies in Melbourne without our kids lol) and when looking for it one of the guests put her half full can of coke on the bench to help look for the key. When we eventually found the key she accidentally forgot about her can and we entered the lift and went up to the room. Within half an hour Nicole rang me and stated that the apartment manager had been on the phone and was complaining because we had left rubbish in the foyer. Seriously, rubbish. It was a half full can of coke that we forgot. The other negative was that we had to remove all rubbish prior to check out. We had paid $95 for cleaning so why did we have to remove our rubbish????? Personally I don't think I will use airbab again but this is not due to a bad experience from Nicole, it's just probably not my thing.