On 11/12/2015, Alex met us in South Yarra and took us to the apartment, he provided storage for our cases as the apt. was not ready to move into. The key was left in the postbox for access to the apt. at 2 pm. When I was initially checking the apt., it appeared to me not to be the place I had booked. I was very upset and contacted Alex. After some deliberation he agreed that I was correct. I told him I would not stay as it was not big enough to accommodate our group. He proceeded to look for another place and we transferred to a bigger place on Saturday 12/12/2015. The substitute apt was very good and spacious and we settled into our stay in Melbourne.
Ane