Kirstin was very friendly and helpful and met me even though I arrived at almost midnight. The flat was in a great location and had lots of books and DVDs. However, there were no toiletries at all in the shower, even though “Essentials” had been included in the Amenities section, and this meant I had to go out and find a supermarket in the morning before I could have a shower. Also, there were no cleaning products of any kind (eg Spray & Wipe) which was a bit annoying over a 10 day stay. Having stayed in Airbnb places throughout the US which were incredibly well supplied, it was surprising not having food staples or the things mentioned above, but maybe that’s how it goes in Oz, and from Kirstin’s reviews it’s clear people aren’t bothered by their absence. As I said, Kirstin herself could not have been more helpful, also agreeing to a late check-out to fit in with a late plane departure.