Rodger was very responsive, helpful and flexible. We were able to check in at 11am after a long flight, which truly helped to start our vacation on the right foot. His daughter met us at check in and was very nice and helpful with suggestions and answering our questions about the area.
The place itself is clean and inspirational with all white decor, high ceilings and large windows. WiFi worked great. There is even a Bluetooth speaker provided for playing music, and a hair blow dryer. The location is perfect for access to Federation Square, tasty restaurants and tons of shopping. Plus, it was very easy to get to the tram. You can't hear the neighbors at all. You can hear some delivery trucks on the street at times in the morning, but you can use a simple sound machine app on your cell phone and even play it through the Bluetooth speaker provided to drown out the exterior noise if you are a light sleeper. It worked great for us.
We definitely recommend staying here and hope to make it back ourselves some day.