Smooth and efficient host. The apartment was very well appointed and decorated, love the broccoli paintings. Clean and modern, very nice. Unfortunately they were unable to provide late checkout (supposedly "impossible") or free luggage storage, and to be fair these were not advertised features, and are not direct criticisms of the host, but did detract from the overall experience. Lucky for us, a nearby hotel was more than happy to help us out, so no love lost.