The apartment is very well located close to the Southern Cross station with a tram stop directly outside the apartment. Concierge was very friendly and helpful. Orni was helpful and friendly and the apartment had supplies for tea, coffee, sugar, salt & pepper and oil and vinegar which saved us having to buy these items. Apartment was as described and comfortable. My only minor complaint was the air-conditioner - it was set at 16C but could not be adjusted and did not cool the apartment adequately on a very hot and humid day.