We arrived at 9.45pm but the lockbox was empty. Ryan answered my call immediately and provided keys within the hour, was apologetic and offered to buy us pizza.
The apartment was like the photos, if not bigger. It looks well used and could do with a deep clean in places but overall it was clean and comfortable with an great configuration and view over the city.
The master bed had various types of hairs in the sheets when I got into bed which didn't make for a pleasant sleep. The other rooms were fine.
Ryan was super quick to make things right - he came over to change the sheets and bring supplies checking first if he was okay to enter while we were out.
Overall, we enjoyed our stay, the location is fab and the apartment and facilities are everything you need for a city break. The issues we had tainted our holiday slightly but Ryan couldn't have been more helpful, did everything he could to put things right.
I'm sure this was just a one off so I would recommend this place to others 100%