I loved the location, inside the free tram zone, a few nice restaurants/cafes right outside the building. The pool was ok. Rock-climbing wall was a nice perk but it was very short and easy - good for children though.
The place was nice and clean, the view wasn't bad for the price. Great aircon but theres only one in the main room.
However we has 2 people staying in the place and we only had 1 key included, if we wanted another we had to pay almost a $300 bond for a single key which is rediculous, there should be 2 keys included for 2 guests as we can't go our separate ways without organising the one with the key to come down the escalators to let the other one back in.
Other than that, great place. Would recommend.