Lin was out of town during my visit, but she left very detailed information on how to get in and where everything was that I needed during my stay. The loft was very cute. You have your own back entrance, it was very clean and sufficient. It is also in a great area of Melbourne. Walking distance to a ton of great neighborhoods with amazing restaurants and shops. There is also a cute little dog that comes and says hi on occasion. The view from the loft is beautiful as well. Highly recommend staying here!