The place itself was ok but the communication was dismal. The booking was for 2 apartments, 1 for my family and the other for my brother’s family.
About 2 weeks before our stay, I messaged the host on Airbnb for a few requests (confirmation of parking, portacot & possibility of an early check in). I received no response. I messaged again, and then called twice on the readysetapartments (company that manages the booking) number before getting through to someone who actually helped. On that second call (which was 2 days before our stay), readysetapartments said that one of the 2 apartments we booked is unavailable due to maintenance, and has been for the past month. I was baffled that this wasn’t communicated earlier. Had I not chase up on my requests, we would probably still be in the dark on check in day. So 2 days before our stay, my brother’s family had to scramble last minute to find new accommodation. Not ideal since we booked and finalised our Melbourne stay months ahead for 2 young families.
We also had to wait 20mins to receive the apartment keys from someone.