The apartment is part of a large complex though this was not evident in the listing. The position of the apartment in the complex necessitated the use of a key to get out! The host provided only one set of keys. This meant that whoever was in and had the keys had to be prepared to walk to the main reception of the complex to admit anyone coming later. This was a real problem for the 4 adults in our party, some of whom had to wake people already asleep to gain admittance. One of the party out of consideration for the others slept in other Melbourne accommodation on 3 occasions in the week so as not to wake the others on his return. We asked for more keys early in our stay to no avail. The shortage of glasses and cutlery was however remedied quickly. There was no welcoming brochure with advice on local facilities such as restaurants and no literature on the facilities in the apartment. This was an especial problem when we could not get the air conditioning to work. Altogether this was a poor experience for our small group