Issues as follows and received a defensive response instead of a helpful one. very unresponsive and mostly not reading my texts
1) toilet flooding
2) No Internet in the room
3) difficult to even open the tap sink water in the toilet
4) fridge cannot be accessed easily, very difficult to open the fridge door as it is blocked partially by the cupboard
5) carpet near toilet was wet when we checked in. we understand that it is due to the toilet flooding. Due to the cold weather it is not drying up and very uncomfortable