This flat is clean, tidy and pleasant, in a peaceful area with a park just across the road. It’s comfortable for 1-2 people, not 3 – we were told we couldn’t use the sofa bed and were given a mattress on the floor instead, which wasn’t what we paid for and wasn’t suitable for my 80-year-old mother.
The wifi wasn’t working for us for the duration of our stay, and very little was done to help us resolve the problem. A new router had just been installed so hopefully the problem will be fixed soon.
Nadia’s communication was wonderful up until we arrived, and she let us check in a couple of hours early, which was lovely of her. However, she was away while we were there and the person left in charge was completely MIA after the first afternoon. We were told more than once that he’d be right down to help us, but he never showed up. Response time to messages was often several hours.
I don’t like leaving negative feedback and the place is nice, but I wish our stay had gone more smoothly.