Our host was accessible and there to hand over keys etc. we did not need to contact our host during our stay and quite enjoyed having a home from home experience with no unwelcome or unnecessary intrusions. Everything was as described. The location was central to everything that was required. Our visitors were from overseas so we did not stay at the apartment ourselves, although we did visit. The only improvement might have been for twin beds, rather than a queen or perhaps a sofa bed in the lounge, but this was not expected and for a couple would not have been required. I would definitely use this service and apartment again and would highly recommend it to anyone visiting Melbourne. Excellent value and comfortable accommodation.