Disappointing stay. On arrival my sister tumbled down the front steps that were extremely wobbly and dangerous. We notified the owner via msg straight away and the msg was not acknowledged. Later that night we were contacted by the owner regarding our dinner plans where we notified her again of the incident and she responded with no concern. She simply asked if we needed an ice pack. She later returned with the ice pack and told us the wobbly step had recently been cemented in. There was no evidence of cement and clearly lied about this.
The stay continued to worsen in the night as we were unable to sleep due to an animal infestation in the walls. Whether it be mice, rats or possums. In the morning we knocked on the owners door and we were left waiting there in the cold until finally she answered at the side door after a long wait. We told her about the animal infestation to which she responded with “we put rat bait down three weeks ago.” She then went on to contradict herself claiming they were possums despite the fact that she had just mentioned they had put “rat bait” down. Regardless of the animal, rats, mice or possums this is not something that customers should have to put up with
We then explained to her that due to our sisters injury on the wobbly steps we were going to have to take her for an X-ray. Her response was “well I’ve just seen her walking fine”. No acknowledgment and implied that we were lying. Very disappointing stay and would not recommend.