Check-in nightmare!!! Initial check in instructions were extremely inconvenient as key pick up is not on location, in fact I would not have booked the place if I'd known this was the case. Then there were last minute changes when we were about to board our plane which was extremely stressful as we would be arriving in Melbourne so late. Final instructions included a lock box on location (much better idea!) but we were asked to remove the lock box and bring it inside which was impossible as we didn't have the key for it. Not fun trying to work that out at 1 o'clock in the morning. Worst of all, when we finally got the key and got to the room, we were not given the key code to enter the room. We had to go back outside the apartment building to call Made Comfy at 1.30am and wait for them to find the code so we could finally enter the apartment. The whole check in experience was the worst start to a holiday I've ever had. You also only get one key so I'd recommend asking for an extra in advance if you will need it. They did end up dropping off another key for us a few days after the asking.
That being said, we really liked the apartment and location. Apartment is clean and comfortable with a gorgeous view, pretty much as described and pictured. It's in the free tram zone with a stop just seconds away, and right across from Queen Victoria Markets. Definitely recommend the Wednesday night markets if you're there in season- great food, buskers, stall and atmosphere, that was an unexpected highlight for us. Only complaint about the apartment was that there were plenty of wine glasses but only 3 drinking glasses so we constantly had to wash them.
So, if they improve their check in process (still find it ridiculous to have to pick up the keys at Southern Cross Station and unfair that they don't make this clear when booking), the actual apartment is a good place to stay for a holiday.