As other reviewers have stated, this place is very quiet, super handy to trams (the 109 takes you right into the CBD) and other public transport about a 80 metre walk. There is a large shopping centre with Hoyts cinema just across the park and the Yard River walk way is about 50 metres from the front door. The bed is soft and comfortable and the full-size fridge and oven and cooktop mean you can self cater if you want to.
I didn't meet Louise, as check in is through the lock box system, but she sent very clear check in instructions and was prompt with any correspondence. The car park is undercover and locked and FREE.
The bathroom is small and probably could do with a little upgrade as it looks a bit tired. There were a few minor cleaning issues (mouldy grout etc) which I highlighted to Louise and I am sure will be attended too.
Overall, I would stay here again, as the location, quietness and convenience of the place was great.