Wonderful experience!!!! Best place I've stayed in Melbourne by far. Ursula picked my friend and I up at the train station which helped tremendously considering we had so much luggage. She walked us around the station to show us where to catch busses to get to different locations. We had our own little kitchen with cutlery, microwave, mini fridge, 2 living rooms, a huge queen size bed, probably 4 or 5 towels each, our own bathroom with shampoo, conditioner, body wash, and she let us do laundry as well. Such a beautiful house!! She had a map of the area for us to use too and even offered to drive us to the supermarket when she was going. So incredibly helpful and welcoming. I would highly, highly recommend staying here out of any hostel! Ursula really went above and beyond to make our stay memorable. She even drove us back to the train after we left. Thanks so much for everything!!!!