Although at the beginning it was hard for me to make Judy understand our experience, she was willing to give us a full refund because the four of us were unable to stay at her place. It was not super clean and not well-equiped for all of us. The photos reflect a very naturally well lit apartment and it’s not, unfortunately. One of the bedrooms doesn’t have windows or even ventilation. The whole house was dusty. There wasn’t enough cutlery or kitchen utensils for four people to live in. I hope future guests get luckier than us. She was understanding at the end of it!