Colin greeted us on arrival and was great at communicating with us all the way through the booking process. Hiccup with the wifi was sorted out promptly by Colin. Location is fantastic - we had a good view of the fireworks at New Year's and it's only about 15 min walk to Flinders St Station. 5 min walk to Southbank shops and casino, Foodworks supermarket across the road, convenience store downstairs, bottle shop around the corner. 15 min walk to shops and cafes on Clarendon St, in trendy South Melbourne. Tram stop to take you into the city (tram 55 I think) is only a couple of minutes walk. The lift is swift and quiet, and we didn't hear much noise from the neighbours. Pool is good, if narrow. The traffic noise in the bedrooms is surprisingly low, despite being on City Rd. I'm usually awakened by even light noise but slept quite well here. We found the beds a little hard, but that's personal preference.