I strongly advise against booking with this host. Our recent experience was plagued with issues, including no keys available upon arrival. Then we were informed by the owner, not the host, of missing amenities and damaged taps, and the booking should have been cancelled before our arrival.
The final straw was when we were informed that the keys were stolen, presenting a significant safety risk to our family. After 2.5 hrs, we cancelled and went to alternative accommodation.
The situation worsened when the host ghosted us after promising a full refund. Despite attempting to follow up multiple times, they have yet to contact us.
Fortunately, Airbnb Help was excellent in assisting us in arranging a full refund and compensation. They have assured us that further investigation into this host will take place. However, this experience was distressing, especially with young children, and I strongly recommend that others avoid booking with this host to prevent a similar situation.