We enjoyed our stay at Samuels apartment. However we had issues with the smart lock and were locked out of the place for around 2 hours. We were unable to contact the host and had to use the emergency number provided. Samuel did say that the lock was being fixed so this may not be an issue for people staying in the future. Apart from the lock issues we had a lovely stay and the apartment was clean and tidy upon check in. We would still recommend to anyone looking to stay in Balaclava.