The communication was good , the location was great the facilities of the pool was lovely . What let’s it down was the cleanliness of the apartment ,the lack of towels for a week stay with no way to dry the towels ,so 1 towel each for a week stay was a bit tough . The fact there is no dryer is weird since you can’t a have drying rack . The lack of a couch that seats 2 people at best for a 6 person apartment . The broken balcony handle is a concern as a child could get out , the bath leaks very badly . …but the location and the convenience was very good ,little noisey with trains early morning tooting there horns at 4am ,the double glazing . does not Dampen the sound and the height doesn’t either . The cleanliness was a bit disgusting for what we found in the bed and yes the owner did come round with another sheet but that was even dirtier , but again she was very good and came round with a brand new sheet ! Tracy was very responsive and accomodating but there is a need to to check over the apartments prior to letting , as the level of cleaning was shocking and maintenance was lacking .