Not worth the hassle. This was our first time with Airbnb and we will NOT be returning we are deleting our acct. we have been stuck in the USA for two years due to covid we were finally able to return after having our flights canceled we informed the owner that we would be there two days later which is fine that we were refunded for that but she knew our situation. Anyway we get there tired as and we check in everything was fine until we went to be at 1am and there were three cockroaches in our bed and my daughters bed (she’s two) and she tried to eat one so I had to run over and stop her. We contacted the lady it took her two days to get back to us but we were just going to forget about it since she apologized and gave us back $50…. Well we were informed that pest control had not been there and the same night we had huntsman spiders sleeping with us in bed. I have photo and video of this and then I went to take a shower and there was a black widow I believe on my towel……. Then this morning we had ANOTHER huntman spider run over my wife and I in bed and had to jump up to kill it… we asked for a full refund because that is a huge health and safety issue to have venomous spiders in your bed………. But they only partially refunded us and now we can’t even afford a place in Melbourne for the same amount of days so we are stuffed. I would not recommend using Airbnb at all as the customer service is none existent but also would not recommend this Airbnb because you won’t hear back from them and you will be woken up with bugs in your bed at night…… and that’s just the bug situation I don’t even have the time or the energy to write out the rest of our complaints.