We didn't meet our hosts although they were in touch by email with a passcode for the lock to the flat. I had to chase them for this information by ringing them from overseas on our day of arrival as several emails went unanswered.

It was obviously a property managed solely for airbnb as there were no personal effects around the home. This was not a problem except that was hard getting things fixed that needed attention.

While they kindly gave us an emergency phone number to call, messages about things that were not up to scratch went unanswered, including an oven that didn't work (no instructions for how to operate) no facecloths and no milk in the fridge for when we arrived late at night needing a cuppa.

The latter two things are minor but the non-working oven meant we wasted food that we bought to cook at the end of our stay (we ended up leaving it in the fridge).

It was also a little grimy with dust underneath the furniture, a brown toilet bowl and a smeary mirror.

That said; the bed was gorgeously comfortable with beautifully clean linen, and we slept well.

These guys are well meaning and friendly but it seems to me they have too much on their plate which meant their service fell down somewhat.