Firstly, location was great for us, in a quieter/peaceful section of the CBD which we preferred. Everything was within walking distance. Heaps of food options & convenience stores located just downstairs. Secondly, Florence was amazing. Quick responses and check in/out process was easy. She was very accommodating to us requesting a later check out due to later flights as we did not want to carry our luggage around all day. Really appreciate it. Thank you so much. Would definitely stay here again.