Unfortunately the mains gas was turned off due to non-payment on the day of our arrival. The problem was only resolved almost 48 hours later. It was an extremely uncomfortable position given that Melbourne mid-winter is very cold indeed. We arrived fairly late in the day with groceries and had to immediately set off to find somewhere to eat. We reported the situation to the owner early the following morning. On our return to the unit we were completely astonished to discover that the gas was still not turned on. We hadn't received the courtesy of a phone call to let us know the situation continued. We called the owner again and reported the untenable situation to airbnb. The following day a couple of texts did arrive from the owner informing us of the progress and to let us know when the problem was eventually resolved. In addition to the initial problem the unit is bitterly cold. There is one aircon/heater that does heat the lounge/kitchen area eventually however the bedrooms are absolutely freezing. Otherwise the unit is very dear. However the initial lack of communication displayed a lack of concern for our situation and the amount of time taken to resolve the issue is worrying. It was terribly unpleasant.