From the very beginning this host was uncaring and unhelpful. The unit is very small and cold despite amazing views (if you are not scared of heights). We were also woken by a domestic happening downstairs for sometime/ walks clearly thin. Check as the cleaning fee was $340- way above other hosts charges! The check in process very annoying and troublesome. The key ninja process tricky as no where to park to meet them and then the garage key didn’t work. We booked for our family and completed all paperwork required to advise we had older children only to have our booking cancelled at 3am on our first night because we had a 12yr old. Tricia got defensive and nasty very quickly, presumably because she should not have taken our booking initially and was In trouble with building owners. When we asked for a towel and crockery for the fifth guest as per our booking I was told we would have to Pay extra for that! She does not care about your experience at all telling me “this Is not a hotel, it is a home and you are a guest!”. At 3am: “I have cancelled your booking you need to take your car and get out!”. Under no circumstances would I recommend this host. So sad as it has really ruined our thoughts on Airbnb but surely most hosts are decent, sane people?