As arranged, I was met by Tami who escorted me to the apartment, showing me how to operate the lift using the security tag which also opens the door from the street. The lock on the apartment door made me feel very secure. The location is terrific... supermarket next door, railway station across the road, over the footbridge and you're at Southbank, free trams to Docklands, everything I needed. From here you can go anywhere. This is a very busy location with a lot of street noise however once in the apartment the noise is negligible and I slept well in the very comfortable bed. Everything you may require is there, from shampoo and conditioner, shower gel, hair dryer, tea, coffee, milk etc to visitor information and a complimentary chocolate or two. The appliances appear new and the whole place felt modern and fresh. It's small but has everything you will need and is great value, particularly if like me, you spend most of your time out. I would stay there again and happily recommend it to my friends. Thanks Debbie