Great communication. Main problem was the ammenities. We were told before we got there that the aircon doesn’t work and to not use it but not given a time/when it was going to be fixed or if they’re even getting anyone in to fix it. It shouldn’t be listed as an option of ammenities as we couldn’t use it. The bathroom not only had someone else’s hair in the bath and glass but when deciding to have a bath (another reason we booked here, for the bath) we couldn’t get the faucet to work. We were told to fill it with the shower head instead. This wasn’t much of a bother until we tried draining the bath. We took the plug out and water started gushing from the floor drain in the bathroom. Luckily we were still in the bathroom and noticed or else it would have made the entire room flood. To fix this we had to have the plug half way in the plug hole to drain slowly. We communicated this to the owner and they said they’ve never encountered this problem. Giving this overall 3 stars as the bed was comfy, room was clean but the two main ammenities we booked this for were out of order. Hopefully this is a temporary issue and is fixed by next persons stay.