Once there I was comfortable, but no care was taken to welcome me or to provide essential information.. When I booked I was not told the key was a 3-block walk away padlocked to a grill at pavement level. It was raining and slippery. I could not kneel down (I am 91) to open the box. I ended up getting my clothes wet, and it was awfully hard to get up off the pavement.
There were no instructions left, especially for the internet (no codes provided), the TV nor was there a welcome pack.
It was clean, and well-positioned, but began as a nasty experience. Fortunately I had a number I could ring and they fixed the wifi problem promptly.