Communication was quick and good. It was our first time in Melbourne and the central location of the place made it very easy for us to find our bearings. The place was clean, spacious and had a comfortable bed. It wasn't cheap for 3 nights but that might have had to do with the Formula 1 event on that weekend. Only downside for us was that, because the reception of the hotel is under different management, we weren't allowed to leave our luggage there after check-out at 10AM and had to find a place to store our luggage for the flight home later that day. Overall, good recommendation for a city trip to Melbourne!