The major disappointment was that the previous guest had not vacated the room when we arrived around 4pm. The room had been made up but there was still an open suitcase on the floor and food in the fridge. The owner was overseas and there were delays in our communicating with the local contact to sort out what was going on. It emerged that the previous guest had not left and still had the keys. The owners did offer us an alternative room earlier in the day without explaining the situation and we said that we were happy with the current room. They said it was fine when it wasn't and that should have been communicated. The new room we moved to was neat and clean but no instructions in the room made it difficult to negotiate car parking etc. The wall heater did not work.