Thanks for staying at your property. We enjoyed our stay at this place. The location was easily accessible from Melbourne and the property was clean and nicely presented when we arrived at the place. After a challenging year, we were looking forward to spending some quality time there during our Christmas break. Sadly there were few issues that we like to highlight as well.
The main issue was that was informed to us was the damaged wall behind the door Of the kid’s bedroom. We can rest assured that this was an existing issue that was there when we started our holiday. We noticed this but we were not doing a witch hunting or a fact finding mission and our purpose was to quickly settle down at our holiday home and start enjoying our long awaited holiday.
Therefore we didn’t take any photographs of this or several other issues that we witnessed throughout the property.
I will now list the multiple issues that we witnessed at the property.
Not enough toilet papers. We stayed for 3 nights but there were only 3 rolls of toilet paper in each toilet
Wash room doors could‘not be locked from inside
No door stoppers so the doors tend to close which was unsafe for kids. Even though the damage claimed was an existing one, that could have been avoided if a proper door stopper was installed.
Front door was hard to lock from inside. The main lock is outdated and was really hard to lock so it was a grave security risk at our hand.
Shower cubicle glass door could not be closed properly in some bathrooms. Cubicle glass breakage has been temporarily fixed using some tape which was an extremely hazardous practice specifically since we had kids staying with us.
We should have taken pictures of these issues as evidence but we haven’t so we expect you to be honest about them and fix them for the sake of people staying at this property in future.
The way the damage was reported raised our eyebrows as well. After we checked out , within few hours, the damage was accessed, a tradie was summoned to do so and a quotation was provided, which is again extremely high for that kind of a plasterboard damage. Given the time of the year where everyone is on holidays (28th of December), that sort
Of quick response time is unbelievable and unrealistic and raises our suspicion about the genuine nature of this unfortunate situation, to such an extent that rather comically we feel that a tradie was waiting at the doorstep to provide a quote, when we were checking out.
After a challenging year, we were looking forward to our Christmas holidays and even with number of shortcomings at this property, we still enjoyed our holidays and it’s unfortunate that it ended on a sour note. It was a challenging year for everyone of us doing it tough in Victoria and not in our wildest dreams we imagined on inflicting any damage to a property that was trustfully handed over to us to spend our much awaited holiday.
Two years ago, we stayed in a property managed by ivana in Mansfield (July 2019) and we had no complaints there. We tried our level best to clean the property and hand it back to the cleaners the way it was handed to us and our sole purpose was to make this experience a wonderful one for both parties hence we expect full transparency in this issue. No one wants to start photographing every inch of a property once it was handed over to them to prove that they haven’t inflicted any damage to a property.
Hope you understand the situation and will work professionally to sort out this unfortunate issue.
Thanks