Overall nice stay with some caveats below —
Inefficient check in process. James was responsive but the key ninja coordination was terrible. Key ninja was supposed to meet us at 5:30pm and arrived at 6:15pm. James offered a small refund for the inconvenience. Booked Airbnb for 6 people but only 4 towels were provided. Asked for 6 towels and were told we should have indicated we were using the sofa bed in order for us to receive the 2 extra towels and if the cleaners were to bring us extra towels our small refund would be rescinded. Little hand soap left so had to use dish soap instead. Hot water would run out after only two people’s showers and all we were told was to wait it out. Apartment also smelled a bit stale when we arrived.
Would recommend if host can fix these things!