Had very bad experiences, the guide was pleasant man but he was listening to some Asian drama on his phone while chatting with me, i couldn't understand and had to tell him to turn off his phone then the intercom not working, one person acting like jack of all trades, he tried for 5 minutes then gave up and just left, i had to go down 5 times to pick up my family as there was only one key, relax day was a disaster stay