This stay was very complicated. When we first arrived we had trouble parking the car because the reception staff were difficult to communicate with and provided difficult instructions. Once we had officially checked in we were given the keys to a room that was in a completely different building with the reception staff just saying “it’s in another building” we had no clue what she meant and had to figure it out our selves. When we worked out what the other building was the room they had checked us into was completely different to the one in the photos. It was on the 1st floor, had a double bed, smelt weird and felt more like a hostel than the apartment we booked. I got onto Maddy straight away and he was fantastic, he told me they had given us the wrong room and to go back to reception and tell them. Went we went back to reception we had to argue with them a bit and explain the situation but eventually they gave us the right room. Which was what we paid for and exactly like the photos.