Firstly, we did not make a huge mess and Rachel is exaggerating. There wasn't rubbish everywhere, those were just empty plastic bags and we left only a few dishes unwashed. We did not feel the need to clean every single thing as cleaning fees were paid prior and the fees wasn't even cheap. We did follow the rules and we clearly threw the rubbish (food rubbish/etc) that was in the rubbish bin into the garbage chute which was on the same floor.
Since Rachel wants to pick points and find faults, we actually have our own complaints. Rachel provided us an air mattress that was not even functioning properly. The air mattress could not be inflated properly and it kept deflating after every hour. This greatly disrupted our sleep, so 3 of us had to squeeze on one bed because the air mattress caused us sleepless nights and sleeping on the floor definitely wasn't an option as some of us had back problems. We had difficulty calling it a sofa bed as one of the bed was very very hard to sleep on and the other "sofa bed" had a metal piece kind of jutting/protruding out in the center of the bed. We had slept on may sofa beds this trip and none of the beds were as bad as Rachel's house. There weren't mattresses/beddings provided. She even quoted to us 6 beds. Furthermore, the wifi was not very good and it was super unreliable. It was so intermittent and we could not do any form of web surfing for research on the places to go in Melbourne and such. 3 minute videos would take forever to load. Even our first impression of Rachel was bad. I had called her to inform her that we arrived and she responded by saying, "Did you read the instruction manual? Can you only call when you have big problems." She was very abrupt and not in the least welcoming. From then on we had qualms about this place but we didn't want to bring it up and decided to just let it past.
We are actually a group of students just on a holiday and this is our first time using airbnb. We have stayed at 2 other different apartments during this trip and none of them have had any issues with us. We are very surprised dumbfounded by the accusation that Rachel has made. None of the previous hosts had any issues with us, neither did we have for any of them. We only had issues with Rachel and we did not even want to bring this up. If anything, Rachel should provide us with a partial refund and not for us to be paying her more. We definitely do not agree to paying her anymore money.