Whilst the apartment was good our overall experience with this AirBnB was not good. We would not rent this apartment again, or consider renting any property “managed” by the same hosts.
“Tam” has only 15 reviews (yet lists 291 apartments and Mariam lists over 1,000) and it is clear from multiple dealings via AirBnB and telephone that this is a large scale commercial operation, with many people behind the names of the actual "hosts" on AirBnB. For example, when we called to sort the access issue out below, we got through to none of the hosts listed on AirBnB, but to someone who was managing “a lot” of listings on their behalf and had obviously never been to the apartment. They did their best but had to call other people and try and work out what was happening - this was after it took about 10 minutes to actually find our booking.
Our biggest issue was access and checking in - they give you the location of a lock box and a code. Except the lockbox was not their, and it took multiple (international roaming) phone calls and messages before they admitted/realised that there was a different lockbox with a different code in a different location. This made checking in a pain as it we were left hanging round the street with all our luggage trying to sort this out.
It was apparent that no-one we spoke to or messaged knew the apartment. Apart from the complications checking in, all the other instructions were wrong (except the wifi code!) including directions to apartment inside the building, setup of car parking, location of garage access keys, totally missing car parking permit (which took 2 days to sort), directions via public transport (which is actually really easy) etc.
The list goes on and we don’t want to sound like a total moaner, but this is an expensive apartment and we didn't expect to deal with multiple access issues.
The apartment is well located and as the pictures, but the frustrations with actually using it means we would avoid anybody or listing linked to this one.