At first Kim was flexible enough so we could arrange an early check in, which was great. The reason why we booked this apartment was because we were looking for a long term apartment and while we found it we needed a place to stay. Fortunately for us, we were lucky to find a place quickly and didn’t need the last 3 nights in Kim’s apartment, when I asked if I could cancel those nights (3 out of 7 nights) she wasn’t very nice with us, instead of just saying no and provide some reasons, she was hostile and said we weren’t following the Airbnb spirit. Also, she didn’t follow her own rules, clearly stating that we could cancel with a penalty on the nights canceled. Anyway, mine and my wife’s, experience with her was not good.