Accommodation was easy to find, very convenient to Southern Cross Station and where Skybus drops. Lots of good food around the unit. Place presented clean but there were visits from little critters at night. Communication was very responsive. However concise and brief which can sometimes come across to be lacking sensitivity and personal touch. Did not meet Harriet but Nick checked us in. He was friendly, on time and welcoming. Beds are good. Shower is good. All in all, a good stopover spot for our weekend holiday.