Leo was there when I checked in and gave me a very comprehensive run down of the facilities and the surrounding area, and answered all my questions. I didn't see him again, because he lives elsewhere. The apartment is very clean and neat, centrally located, and good value for money. My only criticism is that the room is very small - I had to keep my suitcase in the lounge room because I couldn't open it in the room without blocking the door! If you're prepared to accept this, this is a good option for staying a few days in Melbourne.