My teenage daughter and I booked for a month, we left after 5 hours...at 10.30pm. The last straw was finding hairs and brown stains on the sheet when we pulled back the doona to go to bed.
Unfortunately this flat was too dirty for us to stay in - it had been given a cursory clean, kitchen was okay but floor hadn’t been washed. Bath seemed clean but every ledge in bathroom had thick dust. All the skirting boards in the flat were dusty. We were given one old towel each, no hand towels or face washers...for a four week stay.
My daughter was to sleep on a floor mattress but we decided the carpet probably hadn’t been cleaned for years either.
The courtyard was covered in leaves and dust, no attempt had been made to tidy it for our stay.
To get the keys, I had to try and open a tiny padlock. It was old and the keys were stiff, it had been put on the wrong way...I phoned the host who lives nearby, he didn’t offer to come and assist. I struggled on, breaking finger nails in the process.
The old brown sofa is horribly uncomfortable, seems to be all broken underneath, I couldn’t sit on it.
Overall, this flat is dirty and dreary, it needs a thorough going over and new sofa before it’s rented out again. There’s not one welcoming gesture from the host. I also host a one bedroom flat in Melbourne, it’s not that hard to provide a clean, welcoming space at an affordable price.
Two women having to find alternative accommodation late at night is unacceptable.
I notified Airbnb immediately, they were very supportive and I’ve received a full refund. That doesn’t make up for the stress and inconvenience though...and there’s been no apology from the host