The unit itself is clean with several small amenities to use at your disposal (towels/shampoos/etc.). It’s in a very convenient location and in a secure building. Our trouble was that the air con didn’t work. Most days in Melbourne you can get by. Unfortunately this occurred on days where tops of 35-40 happened and caused several nights of little to no sleep due to severe discomfort. When I communicated these issues to the hosts I felt they weren’t met with very much sympathy or urgency. I cut my day short one day to meet a maintenance man (why was this my responsibility?) only to be told by the hosts 30 minutes before our arranged time that he would not be coming. Afterwards there was no follow up and we were told to “just be patient.” This was an incredibly disappointing experience from the management side of this stay. Personally I will be avoiding these hosts in the future, however I’m sure once this issue is remedied it would be fine to stay in once more.