They have got great protocols, but only for the customers.
They made us run around to get the entry to the place. The keys were not at the pick-up location as informed. After 50mins (approx.) of waiting, I was told to got to the property and collect it from the cleaners. Why Cleaners? Coz they were still cleaning the place.
I did not get the place even after 1 & half hours of the check-in time. I sent the photos to the management but didn't get an appropriate response. Only person that I found to considerate and took the responsibility was Lisa.
I recommend you to talk to Lisa if you are visiting this place.