The apartment is as described, and comfortable and clean. However, the host was unresponsive, and then rude when I finally called AirBnB emergency. The apartment was booked for my daughter. She went onto the back deck and closed the door behind her. The old snub-style lock failed and locked her out of the apartment. She called me; I called the host. I received no response. I eventually called AirBnB emergency. They were very helpful and gave me the host's mobile number. When I called him he was dismissive, calling it 'user error'. He refused to help and actually lived in another state, so could not come himself. There was a spare key with a cleaner but he said the cleaner would not come. His tone was rude and aggressive. I called an emergency locksmith. The locksmith confirmed that the old locks could slip off latch unexpectedly. AirBnB refunded the cost of the locksmith and were very apologetic.