Booked a trip to Melbourne for 3 nights for a work event.
On the day of the event (and check in)our flight was delayed and delayed and then eventually cancelled causing us to miss the event, therefore causing us to cancel the trip altogether.
I communicated the updates with the host as I received them.
Once the flight and trip was confirmed cancelled, I wrote to the host explaining the situation and hoping to negotiate a partial refund as we would not be there for any of the 3 nights booked. Their refund policy states no refunds, however, I thought due to the circumstance and perhaps kindness of the host, they may at least offer the cleaning fee back as it wasn’t required.
I wrote a lengthy message to which their response was simply “sorry to hear that. We can’t refund for booking has started. Have a good night”
I then sent a follow up message stating that I would request to change the booking from three nights to two nights so I may reclaim some of the funds I’d directly be losing, they did not respond to that message and simply declined the request to change the dates.
I have never left a negative review before however because this host appeared so unsympathetic and unwilling to be helpful to finding a solution to this unfortunate situation, i therefore felt like I needed to share this with others.