The worst Airbnb ever. My friends and I were forced to cancel our trip to Melbourne for a couple of reasons. Two of my friends who booked this trip with me live in the greater Sydney and close to COVID hot spots .One friend in particular has come into potential contact with a confirmed COVID19 and is currently being tested for it. Coupled with the fact that the borders between NSW and VIC are closed, this makes It near impossible for us to commit to this booking.
As soon as we were aware of this situation, we attempted to call the Airbnb host (Bill) to bring this situation to his attention and discuss possible alternatives. Unfortunately, we were not able to speak to Bill directly as we were provided with the wrong number, which therefore delayed our communication with him. Bill did however, direct us to the Airbnb website to cancel our booking with a refund of $15 (0.015% of the total paid amount). As a refund (or partial refund) was not permitted, we requested that reservation date be changed to another date. This request was RUDELY declined by Bill and we were referred to read his house rules on Airbnb website.