Osbert contacted us prior to our arrival and made sure he was there to meet us at the flat on the day to show us around. He made himself available to us at any time for any questions or assistance required. The apartment itself is fabulously located on the 14th floor between Lonsdale St and Chinatown (accessible from either side), with oodles of great food alternatives literally at the doorstep. It is also just up the road from the Theatre District, and walking distance from all of the good eating and shopping laneways of Melbourne. Surprisingly quiet for such a busy area of town, we slept like babies on a very comfortable queen mattress. The apartment was tastefully decorated, clean, and covered all needs and more. We were very pleased with everything and will definitely come back to stay if the apartment is available when we are next passing through Melbourne. Next time we'll bring our bathing suits to make use of the rooftop swimming pool :) Thanks to Osbert for being such a terrific host!