For the the price of the accommodation, our stay was okay. There was a number of things that were disappointing and made this trip just okay. The fist was the initial lack of communication. I had sent 3-4 messages before I received a reply with answers to my questions about carpark and instructions to check-in, which was only around 8pm the night before. Secondly the info provided via text on how to find the carpark was great, however, once we were underground it is an absolute maze and so difficult to get out without clear instructions. The instructions on Airbnb just advise to use the stairs, however, I am pregnant and we were travelling with a 1.5 year old and a lot luggage. Going up a number of flight of stairs was not ideal. We used the elevators closes to the car park however this meant we were a 3-5 minute walk from apartment. On day 2 we finally found a closer exit via the building to the carpark by elevator however this would have been helpful to have prior to check-in rather then us wasting time trying to figure it ourselves. Once we arrived in the apartment the balcony door was left open and therefore the apartment was freezing because our stay was in the middle of winter. The door also did not lock and was unsafe because of this. We had to block it using the dining table chairs. There was also no instructions on heating and after spending some time trying to figure out what we thought was a split system, I messaged the host who advised there were two oil heaters in the wardrobe. This should be information clearly advised in the apartment somewhere. On our first day the apartment was so cold from the door being open and the heating not running, that we actually had to put the heater on high and leave for a number of hours because it was so unconformable, especially for my toddler. Over the next couple nights we had to have the heaters running constantly because they were so small for the space and did not let out a lot of heat. Also had I known there was only oil heaters, I probably would not have booked the place because we had to watch our child constantly to make sure he did not go near it or burn himself. This whole experience wasn't great and because of the cold we checked out the night before because we were so uncomfortable in the place. Overall it was okay only because of the price but definitely would not recommend or stay here again. I have stayed in another AirBnb apartment on Spencer Street previously and the quality of the apartment, communication, cleanliness, facilities, carparking and interior was outstanding compared to Lfs.