The whole check-in process was stressful as Sam accidentally sent a photo of the wrong key box, which is why the code wasn’t working. When I text him he quickly organised a friend to come downstairs to help me get the key which took some time. It would be way less stressful to leave at the front desk.
We were disappointed to find upon check-in that only one bed was made up (host assumed my friend and I would be sharing a double bed), the shower was filthy, the cutlery was dirty, no soap in the bathroom, the sponges in the kitchen looked filthy brown, there was no tea/coffee/sugar or milk or mugs, and all the towels were still wet hanging on a clothes rack outside.
Thankfully there was a dryer and Sam sent his cleaner back to rectify things. However, this took an extra 2 hours which meant we really didn’t get a chance to relax until after 6pm.
When we did relax we found out that the TV didn’t have tuned channels - that took another 30min to rectify. Then the only channel that worked without glitches was SBS. The Netflix app on the smart TV did not work. So basically there was no point in advertising the TV as part of the inclusions.
The pool area was nice but we met other residents there who made it clear to us that we shouldn’t be there as no AirBnBs are allowed in this private residence building - which all made sense why getting keys etc was difficult. That’s why we couldn’t just get a key from the front desk.
Parking was an extra $30 per night plus airbnb fees, so cost me a total $69 for two night stay. The parking was not in the same building which meant moving luggage and bags was difficult. Two different keys for two different lifts was confusing and annoying.
Sam knew that these things were not good enough and offered a $34.99 refund on our last day, but really it’s important that the next people know the truth about this place. It really wasn’t worth the money we spent.