Louis was our contact and he was absolutely amazing! Very accommodating and extremely helpful. Unfortunately it did not look like the cleaners had been through before our stay, but we didn't have time to notify the host due to the nature of our stay. When we did advise them, they were extremely disappointed and had we advised them upon arrival they would have sent the cleaners back to rectify. I have no doubt they would have done everything possible to fix the issue if we had informed them earlier. The remainder of the stay was great and we would happily stay with Mel and her team again.