The staff are lovely but nothing is ever replaced or fixed. Toilet roll holder was missing the middle bar, not fixed over 5 days of asking. Door handle on the shower broken, soap dish revolting and mould in the shower. Main room was clean. No instructions for the apartment, no way to work out how the oven worked and the cooktop exhaust didn’t work. Also the security phone/camera didn’t work. No fan in the single toilet so staying as a family of 5 was interesting. And the hotel Sofitel across the road is being renovated! The windows are NOT double glazed, the workers starting at 5am banging and shouting, and walking across the scaffold looking into our room from 6am, not pleasant. I asked to be moved twice, first time I was told there were only 2 3-bedroom apartments in the hotel and the other one was unavailable. The second time they told me I was in the ONLY 3 bedroom apartment and no other option. So not exactly truthful. I would not ever ever stay here again. Also expensive for the dates we stayed.