1/ The A/C did not work during our stay. It was very cold during the night and in the morning and we didn’t sleep well as a result. I tried to contact Dani the support person and it was difficult to get a response and the issue was not fixed during our stay. This was very disappointing for us.
2/ The pillows were very uncomfortable to sleep on. There was no fill inside the pillow so they were very flat. My partner woke up with a rash on her face after sleeping on the pillows.
3/ The towels were not washed well and they smelt quite bad and so after wiping try our body and face we still had a wet dog smell on ourselves and did not feel very clean. we washed them and they still smelt unpleasant.
4/ The key collection was 20 minutes walk away from the apartment, this would have been nice to know beforehand
5/ The apartment cleanliness could be better, lots of dust on lamps, walls and the bed frame. The rug in the living space also needs a big deep clean as it has built up dirt and felt sticky.
6/ The host is located overseas and instead you liaise with a support person who is based in Melbourne, however the support person owns their own baggage drop business and is hard to reach at the best of times