The apartment was well located as I was attending an exhibition at the Amora Riverwalk Hotel. I can't fault the communication regarding meeting me to provide the apartment keys, as my ETA changed due to a late flight arrival into Melbourne. I was passed the key from the KeyNinja and told enter the building and just keep walking down the back to find the unit. I felt this lacked any care factor. I entered the apartment and it was very pleasant however there was no compendium/owner manual in the apartment, to show me or explain how to work the induction cook top, the electric blinds, air conditioning. I couldn't get the induction working even though I have it at home. The down lights in the TV seating area where flashing, wouldn't turn on properly so I turned them off. To gain access to this apartment no 7 you have to go through 3 digital fob access closed doors entering and exiting. I questioned the instruction on leaving to leave the apartment keys in the drawer for the cleaners, and as to how if I did this, and get out of the building on departure when I need the digital fob on the key chain to get through the 3 doors. Truly it would have been so easy for me to depart the building and leave the keys in the no & apartment letter box. I have to wedge each of the 3 doors open with my luggage ( and I was very weighed down with luggage attending an exhibition) to race back and leave the keys in the apartment and then get back and through the 3 doors. This was extremely difficult and frustrating as I was on my own. My colleague could not travel with me due to COVID. Please consider people's circumstances for the future as they too may be travelling alone.