Diane was very understanding and accomodating, catering to our very late arrival at midnight. I need to mention I was travelling with a 3-month-old pup, and given that not everyone is keen on animals, especially very young ones, Diane had no objections and made sure we have everything we need. Her retreat is very comfy and cosy, perfect if you need to stay close to Yarra Valley. Highly recommend it to anyone who needs a quality place to stay.