the reception guy was so rude to us and didn't let us check in whereas I had spoken to the host prior to my arrival regarding my check in timings. I tried to call the host so many times while I was outside the apartment but they didn't respond to me, I had to look for a new hotel overnight that was close by as I was too tired from the travel plus my I had a few health issues going on. it was extremely inconvenient and disappointing for both me and my mum. I do not recommend this place as the host will disappear last minute and the staff overall is very rude. We were kicked out of the apartment in the middle of the night, with no idea where to go as we were new in Melbourne. I told the receptionist I have no where to go and that I had spoken to the host long ago regarding my late check in as my flight arrived late in Melbourne but his response was "I do not care where you go, it's not my business, the room isn't ready". This is the worst travel experience I have had ever. The matter was already reported to airbnb headquarters. Never booking from Airbnb again👎.