I rented Emma’s place for my elderly parents who were visiting us from interstate. The house was in a good location and it is a nice house. She was clear in communicating about check in and let us have the place early. However, there were a number of things which made the stay less comfortable than it could have been. The house was tidy but not that clean, the kitchen was missing a number of basic amenities that are standard for modern kitchens (microwave, toaster, electric kettle), there was no soap and only half a toilet roll in the bathroom. Perhaps most disappointing though, was that Emma asserted — without any evidence — that we had had a party at the house and asked us to pay extra for cleaning. As a new mother of a three weeks old baby, this couldn’t be further from the truth.