Arrived at property at check in time and keys weren't in lockbox. Tried to call number and was directed to an online chat. Then checked e-mail - had received message to say check in would be delayed by one hour. I had been in transit so hadn't seen message and no-one had called or texted.
Finally cleaners let me in one hour after check in time.
My husband and I couldn't both connect to internet. Net is set up so that only one device can connect at a time. Messaged about this on day of check in. Resolution by made comfy was to drop off a dongle the next day.
We were out when they dropped it off - they left it on kitchen bench, but didn't message to say it had been delivered - I realised it was there hours later.
Website says available 24/7 and lists phone number and website - however phone number only directs you to online chat and then hangs up on you....and they are not available in the evenings.
In addition to these things were smaller issues that might not be so annoying if everything else were fine....2 bedroom apartment and only 1 tea bag. No hand-soap or shower soap. Nowhere to hang bath towels. Both bedroom windows look at concrete walls. Air con only in loungeroom - found two upright fans in the wardrobe of second bedroom the day we were leaving.
The apartment was very clean - but other than that it was a really average experience. The whole point of air bnb is that its easy and like staying in someones house. This was like a sub-par serviced apartment.
Much better value for money elsewhere.