I think this is the first non 5 star review in 14 or so stays. where do I start?
We were meant to meet the key handler to get access to the apartment and presumably run us through the basics of access, which is really normal with more expensive properties. on the way back from the airport I receive a text saying, sorry - keys left behind aircon in lane.
I manage to find the swipe card behind an old air con unit in the lane way and ask for parking instructions. I'm told to use the remote. but there is no remote. the area is high density and there is nowhere to park.
we try and get up the elevator unsuccessfully, then a resident helps us. we get to the door and didn't know a pin code is required (not the swipe card). basically there was zero communication to let us know the elevator is dicky and that we need to access the house manual to find the pin code for the door.
I'm then told the next day that the management company was aware this whole time that there was no parking remote (housekeeper notified them), but they failed to notify me until 24hrs after arriving. I'm asking for a replacement but they won't provide it. a new remote is probably $80-$100, and we are paying $3,000 for the week, come on. after 2 days they decide to tell me that there is alternative parking via a different garage entrance. you serious it took 2 days, when you knew I couldn't access parking before arrival?
the alternative parking was better than nothing but you had to get in and out of your car each time you want to enter and exit the structure, then park in the basement.
We did access the designated garage via a walk through door, and it's only for this apartment, and full of rubbish. Old bottles, cans, rubbish everywhere, super disgusting. Clean it it's gross!
Next, there's no dish cloths or dish wands or anything in this 'luxury' apartment. we are told to go buy some and get reimbursed. thanks.
Then the shower doesn't drain and starts to flood the bathroom and carpet. you guessed it, we are told to go buy some Draino, fix the drain, and I'll be reimbursed for the Draino. ha!
so we go into the 2nd shower where the water doesn't come out of the shower head, it pours out of the fitting. this was fixed promptly.
On to the 'luxury' apartment 'with every opulence' 😂. the most luxuries items there were from IKEA, the rest eg toaster look like it was acquired from a garage sale. There are not even chest of drawers or shelves to put folded clothes into. our non hangable clothes are literally in piles on the floor.
The washing machine leaks, the range hood light doesn't turn off, at all, and the street noise is so loud that we were woken up by traffic even with ear plugs in. Now while I thought glazing would be better I can't be too critical of the noise knowing it's on a major street.
Oh yeh and the resolution on the tv is like it was purchased in the 1990s. luxurious and opulent, it just isn't...like at all. At best you've put lipstick on a pig.
It's definitely not kid friendly, as in they won't provide you with a high chair or porta cot if asked. Strange given they are only $20 from IKEA where you clearly like to shop. and there is ample storage in the cage in the non-accessable parking garage.
The view is amazing, absolutely.
This apartment would be 5 star for a bachelor party or the F1 weekend. For us, we would never return, and I hope they lift their management game substantially at a minimum.