I wasn’t able to stay at this apartment due to the lockdown in Victoria. Lfs wasn’t able to understand such circumstances and refund me my money in full or even take the service fee because it was illegal for me to travel due to the restrictions so they took $150 of my money for a service they did not provide me. I tried to communicate with them the day the lockdown was announced and I had no reply for a week. Only when I messaged the phone number they provided did they only get back to me. They have just created a bad experience for me.