I’ve stayed around the world in Airbnbs, with mostly wonderful experiences, and received 100% excellent reviews as a respectful guest. This was however the worst experience ever.
I checked in after extremely unfriendly response from concierge in the building.
It is summer in Melb and due for 35 degree heat. The single ancient air conditioning unit was completely dead. Next level would not answer the phone even though they promised to be on hand if needed. Multiple texts fobbing me off and even implying it was me not understanding how to use a remote, and I was the first ever to have any issue. Long story short they finally agreed to send a tech with zero apology. When I complained mildly of lack of service, I was accused of being disrespectful and if I didn’t like to get out. I was due to stay for a month!
The tech arrived in the morning to say it was ancient and needed a new compressor and probably total replacement. I had already deceived to leave anyway.