Marcus responded to our initial inquiry very quickly, and within 15 minutes the booking was confirmed. (Some others had taken several days to reply) His instructions for gaining access were very clear and we easily found the apartment. It is a small comfortable ground floor apartment in a great location close to the tram. Good value and ideal for a short stay. The apartment was as presented on the website. When we arrived the TV did not work but we were able to contact Marcus by phone and he fixed it the next morning.