Keys are left in a key safe attached to the bike rack out the front of the building. Make sure you search through all of the bikes on the bike rack and check the bike baskets! Took us nearly an hour of searching and unanswered phone calls before we found the key safe tucked into a basket on a bike. Eventually my husband managed to speak to someone but too little too late. Your service is appalling.
The Complete Host Team are more worried about reminding you to park in the correct place than answering their emergency telephone number or returning telephone calls. When you message them to tell them you have a problem or are unhappy they come back to you with a surly reply suggesting you should call them. Opps sorry sent message via the app asking someone to call with no response, and tried calling 15 times and each time the call was immediately declined. Found another number via the Facebook page left a voice message and no one returned my call.
The property is far from the “stunner” you advertised furnished with cheap but functional furniture and is very very noisey given it is right beside the freeway so make sure you pack your earplugs if you want a good nights sleep.