The last guest locked the key in. The cleaners reported it. The management did not have a spare key and did not let us know the problem. We turned up to check in and were told we we had to go and find somewhere else at 5pm. They also did not keep in touch about getting it sorted, and suggested we wait around until 11am the next day when I called them in the morning to see if we had somewhere to go to. This was on a work day for me and completely unviable. Terrible lack of consideration (why didn't they call us and let us know!!!) and planning (why didn't they have a spare key!!!) and poor communication (let us know what is happening!!!!).