I hate to leave an unfavourable review because this loft is so lovely, but we were disappointed to find it unmade when we arrived and even more disappointed by the lack of communication or apology from Josephine afterwards. I messaged days in advance to let her know my friend and I would be arriving at 10pm, but when we got there, the bed had been stripped but not made, there were no sheets or towels and the bin hadn't been emptied - it looked like someone started cleaning but forgot to finish. These things happen and if anything, we felt bad having to report it to Josephine. I rang her twice, left two voicemails and sent two Airbnb messages but she didn't respond. After half an hour, we decided to see if anyone was home in the main house and luckily her Dad was there to help us, as Josephine was at work. Sadly though, he wasn't apologetic and just seemed very frustrated with Josephine. We were very nice about the situation and said we'd wait outside in the street (no offer to sit in their courtyard or wait in the loft). Luckily when we came back in at 11pm, the loft was perfect. It's such a sweet little space.
We expected to wake up to an apology message from Josephine and all would've been forgiven, but we didn't hear from her at all until two days later, hours after we'd checked out. Unfortunately that apology was too little too late, as she'd 'assumed her Dad apologised on the night' but he didn't. I'm not sure what we would've done if her Dad hadn't been home and she hadn't replied all weekend...
These things happen, but it's how you handle them that makes an impact. Unfortunately this soured what was otherwise a great stay - the loft is in a perfect spot for a weekend away, close to two trams into the city, and the cute cafes and shops of Albert Park and South Melbourne. We loved our girls' weekend in this little light-filled space but hope the communication might be better next time. Thank you.