Upon arrival to Melbourne I needed to change my dates which I requested through the app on the morning of my arrival. I arrived at the apartment and the cleaner escorted me in, she could only speak Russian. She showed me the fridge and dishwasher and left. I quickly got on a work call, awhile after I noticed dirt and a smell in the bathroom, I started to inspect the apartment and found a very dirty looking toilet brush then grime in the washing machine, soap packets leaking food crumbs in the dining room area. I decided to lay down and pulling back the bed sheets I found short black hairs all over the bed sheet, from the pillow area to the end of the bed. I looked for a spare set and only spare pillows were available. I couldn’t even wash the sheets as I needed to go out and buy soap. Though the lock from the inside would not lock and was difficult to lock from the outside. I tried to contact the phone number of the host provided and I had no response. I still had no response from the owner via the app, I phoned Airbnb support and they advised I wait to cancel and they will contact the owner then they advised I cancel and find elsewhere…. Then they wasted my time since arrival and 5 days later still no solution. The owner claims he responded via the app but I have no reply and neither parties will even show me any proof. I have shown them all my evidence. They are both thieves, to take money for a service they did not provide! Do not recommend this place or Airbnb for choice of accommodation in Australia.