The apartment is lovely - just as it looks in the photos. It was clean and well-equipped. The beds were very comfy and had electric blankets. Location was great for me working in Richmond and it's a lovely walk along the river into the city.
My only gripe was that the heating wasn't working. After I queried it, I was told the owners knew about it and are considering putting in a new unit. There were small electric heaters which were fine for the bedroom but couldn't heat the big open lounge / kitchen area. It's cold this time of year so I wouldn't stay here again unless the heating was fixed. To continue to rent out the property and not mention it, I think was unreasonable.