Caroline was absolutely fantastic with communication! We did not meet her but she texted me the day before arrival with easy to follow instructions. We were welcomed by a bottle of wine, fruit, chocolate and free use of the pantry items. The apartment was gorgeously decorated, super comfortable and had enough toys and books to keep our 5 year old occupied for hours. It immediately became home. The kitchen was so well-equipped that we cooked much more than we had originally intended. The apartment was conveniently located close to shops, restaurants, cafes and public transport. We were super happy with our stay and would highly recommend this wonderful apartment to anyone seeking accommodation in Melbourne.