We stayed at Punthill Serviced Apartment on Flinders Lane between Christmas and New Year’s as a family of five - two adults and three children. We mostly enjoyed our stay, but a few things could definitely be improved.
There are so many dining options nearby, it was amazing! We had breakfast on DeGraves every morning and would pick up late night snacks nearby too. We also really enjoyed listening to the buskers in the arvo (and always went downstairs to drop a few coins in for them).
Unfortunately, the listing described our apartment as a 5-person accomodation but there were only enough beds for four - two single beds and one queen sized beds. We were called a couple of hours before check in to be informed of this. Fortunately, we brought our own single-sized air bed for one person to sleep on.
There were also multiple phone calls to us on the day of checking in in the hours before we arrived. All the info could have easily been sent over in writing the day before (or even earlier). It was really disorganised and made the process a lot more confusing and complex, especially with children in tow.
The staff were very friendly, but the check-in process definitely needs a lot of tweaking.
While conveniently located near some amazing restaurants and several public transport options, there are bins right near the front entrance that get emptied out in the early morning while it’s still dark out! There's also a lot of noise from 7am onwards from the cafes along DeGraves Street, so play some white noise if you want to sleep in.
Please also note that the front entrance is NOT stroller or wheelchair-friendly. There are quite a few steps to get through the entrance, and another few steps to get to the elevators. It was a nightmare for us to get in and out of the building with our stroller.
The location is fantastic, so we may well book another stay here. But only after our youngest is no longer in a stroller, that’s for sure.