Paul rang me when I was in the taxi as we were going to the loft, checking with me that we were OK and if we needed any help with getting in. We had perfect instructions on how to enter the property and that was helpful. My daughter and I loved the apartment and thought it was perfect for our 4 day stay. The loft is quaint, stylish and Melbourne…ish! We LOVED the gas fire and seeing we had low temps of 12, we were very grateful for the warmth it provided, but the loft is not chilly anyhow. Paul allowed us to store our luggage at their cafe on the day of our departure and that was really helpful. I would definitely recommend this apartment and will return myself.