They don’t provide the remote of garage in the key locker when checking in. Have to chase them many times to offer one, however, the one they provide still got the issue, we spent whole weekend waited in the property, I cannot wait and get the battery to replace by myself then they refund battery cost to me.
The pot in kitchen cannot use anymore as very very very dirty, after asking them to provide another one, they’re house keeping team bought a wrong pot which not able to use on their IH cook top.
There are lots of hair and dust on the floor in property.
I must to say the hardware of property and location is pretty good, but the Airbnb operating team have to improve a lot. Cannot just say oh sorry I will contact our housekeeping team and do nothing, I have to make several calls to follow the progress and they replied sorry their team in holiday or bla bla bla. Should have a 24/7 small team to deal with the critical issue for customer
Property owner should re look into the agent and their service.