The check-in process was slow and complicated. The service they used arrived late while my family waited in the rain for 40 min. The liaison didn't know where the carpark was advised that there wasn't one available even though it was communicated to me that one would be available upon check-in. We walked around another 20 minutes looking for it.
The place is a little shabby and not what you would expect given the price and the pictures. There were old pyjamas left behind the bookshelf and used bandaids. The bathroom lights were blown and not replaced and the towel racks were falling off the wall.