I found the check-in and check-out procedure tricky and frustrating. Due to a late flight we arrived at the property at 11pm. The key box padlock on the gate at the front of the property was difficult to find in the dark and took 3 of us 10-15 mins. Unfortunately we had not received the code to open the key box if we found it. Not ideal for the people waiting in the car. Fortunately Paul answered the phone and sent the code but this was frustrating for my family. The whole process of having to run up 6 flights of stairs to get the garage remote only added to the frustration. The low lying trailer trailer and gear stored in the dark unlit car park next to the guest carpark made it difficult to reverse our 8 seat van out and subsequently we sustained damage to our rental vehicle. Overall the apartment was modern, clean, tidy and comfortable and had almost everything you need for a comfortable stay. The views overlooking parklands and the city also nice so we enjoyed the stay once in.