We had a disappointing experience booking with Alex, as firstly we did not receive the apartment we booked for/paid for, which was supposed to be top level 30 with two bedrooms/two bathrooms. We were put in level 22 with one bathroom. When we brought this to Alex’s attention during our stay he advised us there was definitely some sort of allocation/pricing issue here and that he would look into it, he came back advising his apologies his assistant Chad had mixed up apartments but assuring us that the one we were in was actually better than we booked even though only 1 bathroom not 2 and view not quite as high level 22v 30). He advised he would email us a few links to clarify and explain but never did. We saw photos on Air BNB of level 30 apartment and it looked more spacious than the one we were put in, and had two bathrooms, and a larger balcony. Other things, kitchenware was lacking eg breakfast bowls, glasses, no iron, no spare pillowcases, no spare bathmat, towels. We asked for these and 2 days later received some of the items. We had to purchase a dustpan set as the vacuum cleaner head as broken off.
The apartment building itself was great, and lovely pool/spa downstairs, and handy to supermarket bottom level, and great location being close to Chapel Street, etc, but we felt the apartment fell short of what we had booked, especially as we paid premium rate being Aussie open week.