Alice was very friendly and helpful with local tips. The apartment is in a great location and has good security. We walked to local cafes and the Margaret Court Arena. The tram and train is right outside and transport via Star Bus to and from the airport is very reliable and on time. Even though the coin operated washer/dryer facilities are located at the basement level, the spacious area is furnished with table and chairs and kitchenette, new leather lounges, pool table and large tv screen with free Foxtel. A nice space to wait for laundry to complete or to do the ironing. We really enjoyed our stay and the queen bed is extremely comfortable. Alice is super-friendly and a lovely sincere person. She also offered for us to contact her if we needed anything which was reassuring. I highly recommend Alice's apartment for your stay in Melbourne and we will definitely stay again if we get the chance.