I have stayed in an apartment in the same building by a different host before so I had some level of expectations. These expectations were not met. Firstly, the check in process was not smooth what so ever. The host was not communicative at all. The host told me that they were overseas and thus someone named “dani” would give me the keys. After sending this message the host no longer replied to any messages. I texted the number given to me, and was met with no replies for days, until I texted them again days after as the check in day was too soon not to try to reach out again. Only then was I given a response by “dani”. Dani was not a trusted friend of the host, but was rather an employee for a third party company named “Bnb concierge”, which was located around the corner. This company specialized in holding the keys of apartments around the southern cross area for hosts such as S&S. I was told by dani to come to the little shop by 2pm, my check in time. I arrived at 2, and not only could they “not find my booking”, but also I was told that “Dani wasn’t in today”. I was asked to show them my Airbnb booking confirmation and text messages with Dani. I was asked to wait roughly 30 minutes before I could get the keys. In that period of time, multiple people had been served, and their keys were handed effortlessly. But for some reason my booking was nowhere to be found even though I had booked this Airbnb more than a week in advance, giving S&S plenty of time to sort the booking. The company contacted the host, and turns out, the host had “forgotten” to send in their calendar. This ordeal took more than 30 minutes total. But just hold on, there’s more. The bottom hinge of the bathroom door was broken, fallen completely off, making the door not closable. The main blinds were not working, it could not be pulled up and down by the strings. My girlfriend had to manually pull the blinds down for it to move at all. Because of this, we were not able to pull the blinds back up at all. The fire alarm was broken, and was quite literally hanging by the hinge. All of these issues were photographed and shown to the host. However, no response was given to the messages, but rather an automated response advertising their other airbnbs was sent to me at the end of the stay. The word disappointed does not illustrate the feelings I have well enough.