Lockbox + key missing. Locked outside at 4am, tired kids in the rain. No response to texts. Called office, very unhelpful. Key location changed to unknown shop which was closed - not informed. Told to book a hotel at their expense. No contact from them all day. We called x3 to have cleaner drop their key to us at 3pm. Non responsive to messages. Refused to refund after saying they would. Had to threaten to ask on their public FB to get a response at all. Spent the whole week trying to resolve issues. Unknown location of key - felt unsafe. Broken items, noisy uncomfortable old spring bed, unstable bunk, bright lights from wifi etc in wardrobe in master bedroom, dirty dishes, stank of cigarette smoke caused asthma for 2 guests, sharp spikes in carpet joint cut 2 guests feet. Instructed checkout by putting key back in lockbox (not there) 4 days of messages, told to leave key on table (key lock only, unable to lock house). Week after checkout they called to ask where the key was!