Let’s start on a positive note: the location of the large block of apartments is convenient.
There are many apartments at this block, several other hosts and you can use other booking systems. I have stayed there several times and I would never use these hosts again. There are far nicer and better equipped appartments for less money. There are some lovely and helpful hosts. This apartment unfortunately falls short in every department. It was a last minute necessity to go to Melbourne so unfortunately my favourite host had her apartment already booked out. This one is on the ground floor, near the main door, lots of foot traffic outside, poorly equipped and the layout is not good. The bed lamp was broken and stuffed behind the bed head as an example of the lack of care by the hosts.
The hosts made me come on 4 different occasions to collect the key however did not deliver it or send me notification of the change. So many more problems. I have had only positive experiences with Airbnb previously. This was unfortunately a dreadful experience and will make me research hosts more thoroughly in the future.