The good: the apartment we got was very clean, extremely comfortable and arguably positioned within the best suburb in Melbourne! My wife and I had a fantastic time being so close to some amazing places and venues.
The bad: nothing was 'bad', but...
The ugly: I understand that there are terrible AirBnB guests that ruin things for everyone. I don't think this justifies the level of aggressive communcation we experienced from this host. If you're considering staying with them, be prepared to read A LOT of information, provide additional documents via email (such as ID) and be subject to constant reminders of consequences.
Again, I understand why they feel they need to be this aggressive. I just hope they work on finding a bit more balance in their communication strategy as not to distract respectful guests away from the amazing property they have available!