House was clean, tidy and comfortable to stay in as expected from the advert.
We had a 4 night stay however had an issue on the 3rd night and was locked out when the key broke trying to unlock the front door. Old house, old door, old lock, old key. Thus unable to get access to our own items, but also unable to access our 4 month old babies travel cot, bedding, clothes etc.
A second key had been provided however it had been left on the bench inside. And there was no other viable access into the house.
After multiple calls and messages back and forth including to airbnb we were left locked out as Louise was not available to attend and allow access to the house that night and instead would unlock the house the next morning at 10am. We offered to go collect the key, but was told it could not be found (after being told by Airbnb that she had the key).
While not ideal we dealt with that. The primary concern was how we were initially spoken to by Louise in an aggressive and confrontational manner, which given the situation was unexpected and unhelpful.
We were grudgingly offered access to another room attached at the back of the property. However as there was no means of providing appropriate sleeping arrangements for our baby we could not accept this offer and made alternate arrangements with friends who could assist.
We were provided an additional new key the next day and finished the 4th nights stay without further issue. My understanding is an additional spare key is now in a separate lockbox should such issues arise again which is good.
While the house is fine to stay in I would not recommend the property due to the hosts behaviour. We will not be staying at any place hosted by Louise again.