Not great communication.
Check in was terrible key wasnt there when we arrived had to wait nearly three hours to finally get the key to gain access. The title of the property “luxe” which is far from true was false advertising. The place was so dirty, shower still had mould, we used a towel on the ground to shower was the yuck! We only stayed one night of our three and was barely there and they they tried to hit us up with 350 dollars of damage which I think was to cover there lost keys cost. Very disappointing experience.