The cleanliness is really lacking particularly on the balcony, the rug in the living room and the rooms where the beds are. The bed sheets and linens were also dusty where the eyes could see and could pose a problem for people with dust mites allergies. Communication can also be improved, there were replies from the host but the replies were automated and most of the time do not correctly respond to my queries. It takes awhile for host to respond back properly so it is recommended to call the host directly if you have any queries especially on the queries where the automated replies could not answer. It would also be helpful if a guide to use the heater were given since I came from a country where heater isn’t used so it’s not particularly user-friendly to me. Everything else (ie location and toiletries, towels and hair dryer) is as per description and advertised on the Airbnb listing. It is directly across Southern Cross Station and easily accessible to where you’d visit within walking distance and also to the free city tram.