When we arrived, we didn’t realise that the place we were staying was amongst other apartments so the one we were staying in was hard to locate as we weren’t told an exact apartment number, only the address of the apartments. The air conditioning wasn’t working, and when we messaged to ask how to work them we got no response at all. We tried contacting the owners multiple times about a few enquiries and we didn’t get a single response to any of our messages throughout our stay. The place is advertised with a balcony, which we didn’t have access too. Apart from that everything else was okay, but the communication was horrible and needs to respond to people who are trying to reach out. We could also hear people from the surrounding apartments.