Communication was good and Gen and Esala were super friendly, helpful and accommodating!
The location is great! Just slightly north of Melbourne in a cute neighborhood with great cafes/restauraunts/shopping. Also a short walk to the tram (2 minutes) and metro (6 minutes).
The bed was super comfy and the loft was spacious enough for my bags! Esala and Gen also let me leave one of my bags when I did a Great Ocean Road tour which was super great of them!