Catherine and Jim were at the apartment to greet us warmly and they provided all the information we needed for our stay and also a free coffee in the excellent café on the premises. The apartment was exactly as represented in the photo's and is indeed cosy, clean and comfortable. The location for Melbourne is excellent, especially if you are catching a show in the theatre district. The only drawback is the ground floor, street facing location which if you're a light sleeper would be an issue. Besides that, an excellent stay.