The location was great - easy access to trams. We, however, had challenges with checking in and no one was responding. The place is also not clean, with some furniture or appliances broken/not working. It was also unfortunate that hot water was not available during our stay (winter). With this, I called the host the next morning to ask if there is something that could be done with the hot water. Unfortunately, the host is not in Melbourne, and a person who can repair the hot water will not be available until later that day. With this, I told the host that I will just cancel and ask for a refund. I was surprised that the host offered to send the refund via transfer to bank account. Nonetheless, I thought I need to still report it to AirBnB because otherwise I might be liable for their place from Aug 19-23 (when we only stayed for 1 night). I do understand that the host had some personal concerns they need to attend to that's why we may have faced these challenges. Nonetheless, it would have been better if the host had not accepted our request to book. Either way, the place also would benefit from a renovation.