Alex waited for us at the apartment reception desk upon arrival. He was very detailed and thorough with instructions on how to get in and out and about the South Yarra. The apartment looks exactly as shown on the pictures. It had an awesome city views from all rooms. The swimming pool and sauna/steam rooms are a big plus to staying at this location. In addition, the apartment is in the same building as a shopping mall with everything one needs without going out of the complex.