Jim saved me twice — first when my flight got rebooked to land in the middle of the night and he arranged for a pick-up place of the key outside the building (which I could not have accessed during the night), and then when I stupidly forgot my bag in the apartment at checkout. He was super fast and friendly and the instructions were perfect. The apartment itself was perfect too, spacious and clean and bright and with everything I needed, in a super convenient location (and with an impressive view!). Really everything was great, thank you!