Our check-in time was delayed by 45 minutes at the last minute which meant we had to change our arrangements for the day as we were already on our way in but Kim was apologetic about this. She was really helpful when we needed her - we called as the keys were very hard to figure out for the front door and she was able to talk us through on the phone. Unfortunately, by the time we got the keys sorted out and got inside to get the parking permit for the car, we had received a parking ticket : (
The place is basic but lovely and the location is absolutely fabulous. The wifi was not working, Kim mentioned that it was about to be fixed. The only other thing that wasn't perfect was that the bath mat was still wet which Kim apologised for and explained that there wasn't enough time for the bath mat to be dried. I am grateful for the apology but would have preferred not to have had a damp bath mat to be honest. All in all a nice little hideout in a great location and Kim was a very responsive host.