Saphire was fantastic at quick responses from the start and provided accurate and useful information in a friendly way. Due to a last minute unforeseen issue with the advertised room, I couldn't stay there. However, Saphire advised me of this as soon as possible and went above and beyond to rent alternative accommodation in the same building at no additional cost! There was no issue with checking in and as always she was very helpful. The revised space was clean and terrific and was very convenient to CBD and the entertainment. Would highly recommend Saphire as a host