The apartment is superb as is the location. However there was a power failure in the shared/common areas (halls, landings) which resulted in the failure of the fob access system, the intercom system and the hot water system for all apartments. We were unable to leave the apartment for a whole day (as we would not be able to get back in) and we had no hot water for a day. Despite numerous calls to madecomfy they failed to address the issue or even call me back. The service and communication left a lot to be desired and the experience cast a pall over our stay in Melbourne.