Recent stay at unit 3002 hosted by Ken at Nest Apartment’s 1802/38 Rose Lane, Melbourne
The problems began the moment we entered the building.
Collecting the keys from the lock box was difficult and we had to wait until someone entered the building to be let in.
Lock box is at the back of the letter box which was hard to get at and see codes to enter.
On entry to the car park you drive into a lift which had not been operating properly. Maintenance arrived to fix it as we entered.
Our allocated car park was very difficult to get into and we had extreme trouble getting out of our car once parked.
We were informed parking was $30 and after we booked were charged $45.
The unit was not clean and Airbnb’s Standards we’re not applied.
Beds were an absolute disgrace, all beds were soiled and heavily stained. Sheets were thin and marked and beds were very poorly presented with mismatched linen and soiled pillows.
Carpet between beds was stained, showers and shower doors were mouldy
Kitchen sink had no plug and cleaning cloths were not supplied, we were told that if the kitchen was left clean we would be fined $100.
This poorly presented apartment is one to stay clear of!
Manager was contacted and refund was offered if we moved out immediately and did not put a bad review on Air Bnb.
By now it was 11.15 pm at night and one of the guest had an appointment in Melbourne the next morning.
Lots of hidden cost if you lock yourself out etc, wordie communication from host which was overwhelming and confusing
We have been staying in Air Bnb’s for sometime now and will never again use Nest Apartment’s.