Overall, had a great time staying at Casey's. We stayed for about 2 weeks for the Australian Open and the location was just fantastic. It was easy to go anywhere as trams are very close. Many tour companies start their tours literally just across the road. Lots of good restaurants nearby and the place is very well equiped. However the start wasn't good. I wasn't sure how I had to pick up the keys so I emailed Casey a day before we left. Then she replied with the instructions that I needed to pick them up at the travellers aid office. Not a problem, I was glad that I asked before I left. I got to the travellers aid office next day. But they said they didn't have the keys. I called Casey few times, no answer so I left a voice message. Waited, still no news. Then I remembered that there was another number. Called that number a couple of times, still no answer. 10 minutes at the travellers aid office. 20 minutes.. 30 minutes.. 40 minutes..no news. I started to think whether I needed to find an alternative place to stay before it gets dark. Then I decided to email, just in case both phones were lost or something. Shortly after the email her boyfriend called me and started help me out. It turned out the officer who worked there all day decided to forget that he actually had the keys somewhere else. After about an hour of frustration, it was all sorted out but I never heard back from Casey about number of phone calls or the voice message I left. First impression of the place was cosy. Then I started to reailse that the place was not very clean. There were someone's hairs on black cushions on the beds and sofa. The sheets were pretty dusty like they were dried in a dusty dryer. Black fabric sofa was in a pretty similar state. Rooms were not vacuumed well as there were crumbs and stuff on the floor. We discovered more and more filthy stuff every time we looked something new. For example, the remote control was yellow and sticky. I couldn't touch it so I cleaned it with a cleaning wipe and the wipe turned black. The washing machine bag was FULL of dirt and sand. The dryer was the same. Drawers in the second bedroom had hairs and dirt inside. There was a "clean" spoon which looked like it was licked with yogurt. We cleaned them all because we had to use them. We even bought a roller to remove hairs and dirt on the beds and sofa. The fan in the second bedroom was dirty as well and decided not to use. The place is pretty noisy with the noise from outside and building itself, however we got used to it. After cleaning, we actually enjoyed staying there. It was good value, excellent location but it was just unfortunate that the place was pretty...