The space was great as pictured and advertised, and the hosts communication was great too.
Unfortunately there was a number of things that went wrong. Firstly we went to use the gym (which is pictured in the ads) and told we can't do this without the host registering us first which must then be authorised by the building manager. We did this, went back the next day, there was nobody at concierge, phoned them, no answer - and luckily a staff member was able to let us into the gym. Another staff member then came in and started yelling and abusing us for no reason - yelling that we needed to get authorisation and refusing to even look at my phone showing her that we had already followed the required protocol. All of this could have been done nicely - but she must have had a bad day or as we later found out they have had trouble in the residence with airbnb guests in the past so it seems to be normalised to treat any airbnb person rudely. After the stress of her yelling and shouting at us my partner had to go for a walk to calm her nervous system. The building manager eventually answered the phone and came to let us back into the gym.
The Airbnb host said they would file a complaint agains the staff member which is nice for their purposes and any future guests but makes little difference to us and the stress we experienced as we definitely wont be coming back here. Nobody deserves to be treated like that, let alone paying guests. It would be more ethical for the residence to just make a policy saying no Airbnb hosting than to treat people like this.