TERRIBLE EXPERIENCE!!! I couldn’t stay at the place as it wasn’t ready at the designated check-in time and I was told to wait for hours. I told them I have a conference and cannot just wait on the street. I asked for a cancellation and full refund of my booking as i had to book another place to stay. Since then I’ve spent numerous hours on calls & messages with the customer support and every time I’m told the issue is being escalated and resolved and someone will get back to me shortly. I never get a callback in time and then they sent a refund of 25% of my booking although I didn’t even stay at the property because of fault at their end.
IT’S A COMPLETE FRAUD SCHEME AND THEY ARE JUST CHEATING PEOPLE OF THEIR MONEY!! VERY UNFORTUNATE THAT SUCH FRAUDSTERS ARE OPERATING ON AIRBNB PLATFORM!!!!