We were supposed to check in on the Monday, went to the key pick up spot and it wasn’t there. Was told we would be compensated for the night plus the hotel we had to book. Got told at 11am the next day it was ready and it wasn’t, had to wait until 4pm when it was actually ready. Was told we would receive a full refund for the inconvenience but was only offered the first night refund. Do not communicate with these people outside of Airbnb, they will guarantee you refunds for inconvenience and never follow through. Not worth it.