We actually missed our flight on the 18th of September, this was around 5pm. I would have to stay that the communication was so easy and effortless. We had a little issue with payment but the host was able to resolve this very efficiently. We pretty much checked in around 7pm. We were greeted by Lina who was really nice and had the extra sofa bed already made with blankets which was a plus because we were all already so tired. The apartment was so NICE! Better than the pictures depicted. Everything was really clean and the sofa bed was actually really comfy unlike some others. Thanks so much to our HOST and Lina. Thank you for your welcoming messages and prompt replies, I would highly recommend this stay if your visiting Melbourne for either business or pleasure.