Well, here is the situation: travelling to Melbourne through outback. Poor internet connection. Book and fully pay, keep on travelling. Arrive at place, tired from travel, only to find out fully paid for rental has been cancelled… as we didn’t provide copy of ID. Admittedly, we had over read that part as we never EVER had to provide ID at time of booking in Australia. Phone disconnected, messages ignored. Had to book a hotel for the night although we did provide copy of ID at 3pm. Booking was for 3 nights, host finally responded that “oh well, you should have read better, all 3 nights cancelled, no refund!” No communication since.
Stating how revolted I am by the lack of customer service and lack of understanding of the Australian connectivity issues is an understatement!!!