I had booked this apartment for 3 nights and could only stay for 1 night (checked into Melbourne late and couldn't find another place to stay on short notice). We left this apartment due to the poor cleanliness, and bad smell of the sheets, towels and the actual apartment it's self. On our first night we had to change all the sheets and tried washing all the towels but this still wasn't enough so in the end we booked a hotel room in the city. I tried to rectify this with the owner but Ken was no help and claimed that there was no smell without even coming to the apartment. I asked him for a full refund for the 2 nights that we didn't stay there and he would only give back 50% of 1 night stay. In the end I had to reach out to Airbnb who did a wonderful job in assisting us and gave us a refund of the 2 nights we didn't stay at this apartment. Overall I was very disappointed with the state of this place and wouldn't recommend staying here.