Amy was very communicative and was happy to help me with any questions or requests. The studio is compact, extremely clean and beautifully presented. The bed was very comfortable and there are simple kitchen utensils should you require. It's an easy check-in as you enter from the back lane but it's very safe. It's a perfect place to stay for visits to Melbourne as it's not far from the CBD or Newport itself. It's a great Air Bnb for a couple. 5 stars!