Charlotte went about and beyond in ensuring the needs of my family were met while using this Airbnb: accomodating early check ins and late check outs, answering queries over the weekend (with public holidays either side) and remotely assisting us when needed.
The house is perfectly located (trams on the front door step into the city and beyond), great cafes and restaurants nearby, a short walk to the south Melbourne markets, and silent at night (blessing with a toddler in tow)
There is a well place safety gate on the staircase and the amenities were fantastic for myself, my husband, toddler and parents.