Shelly was incredible in communicating with me always super fast and efficient. When I moved in I had an issue with the blinds in the bedroom as it was too bright and the blinds were not covering the windows and quite outdated. When I raised the issue with Shelly she was very kind and understood the situation and the next day she sent someone to fix it and it was replaced with a brand new blinds:)
There were issues with the wifi but she always dealt with it promptly. Her communication was very fast and warm.
The only thing that bothered me was the next door neighbor as it was nothing to do with Shelly. So this neighbor constantly smoked on the corridor, sat on the stairs and made constant noise sometimes till 2am in the morning. I had a chat with him few times but it never changed. But I would recommend her place to anyone passing through Melbourne as the location is just amazing and walking distance to anywhere. Thank you Shelly and Anna.