Alana made us feel very welcome and it was a lovely little apartment in a nice friendly area. Very convenient to the tram stop. And a handy 20 minute walk to the MCG. We didn't meet Alana personally but she corresponded quickly via text when we had a couple of questions.
The only thing is the apt is next to the lifts, this may indeed be a plus for some. You could hear the lifts at night but certainly wasn't intrusive and have to say the sound proofing of the whole building was really good.
I would definitely recommend this apt to anyone staying in Melbourne