I booked this Venus to stay with my family fir my mothers 66th birthday and I wouldn’t recommend it to anyone looking for a clean place. Here is our experience with this place -
Cleanliness was not to basic standard -
- dirty bed Duna in ensuite
- dirty linen in cupboard (yellow stained)
- toilets have actual pee stains on them downstairs
- sinks in both toilets have dirt stains in them
- we found a small lizard running around the living room area
- there was one dead insect on the floor in a room
- when I asked the host by phone why it’s so dirty she told me that it’s because it’s in “rural Melbourne” and so big bugs exist here. I told her I work 15 minutes away and this is area is not considered rural.
Swim spa is definitely not worth your money -
- swim spa was dirty ++++++ with dead insects in it. It’s very unclear in the Airbnb ad that it’s an additional $200 for the spa use. And she asks for it cash which I don’t believe is actually ok by Airbnb standards.
When my sister asked her to have it cleaned and we will pay the additional, she said she won’t be able to clean it on a Sunday which was our day of check in and we have wait till Monday, when we had initially only booked Sunday - Tuesday.
Taking extra cash in hand from guests -
- 5 hour early check in was requested at $100 by the host to me as cash. I told her I don’t feel comfortable paying cash and would like her to request it via Airbnb. She said she doesn’t know how and so I asked to make a bank transfer to which she agreed.
This property was way below me and my families expectation in cleanliness and hospitality from the host. It’s overpriced heavily. We even ended up leaving at 730 pm the night before check in due to how dirty it was and my mother was not comfortable sleeping another night.
The best thing about the property is the outdoor bbq. But that’s it. This property has a lot of potential to give guests a wonderful experience but the host has a lot of work to do to clean it, make the swim spa cost inclusive in price, don’t take cash from guests, and clean it properly please.
Thanks
Lina