We had big expectations of this place and we started off very disappointed. In the lead up to our stay communication had been fantastic. The issue arose on arrival where the hosts "sister" was not answering our calls or texts leading me to think it was a scam. We waited for over an hour for a response with hungry, tired kids in the car after a long day. We ended up staying with friends luckily but they were an hour out of Melbourne. Apparently keys and phone were locked in the apartment when we were trying to check in. If this happens in future, I would suggest host communicates this to concierge so customers are not left stranded.
We were also advised initially that we would not receive a refund and that no one would be available to check us in the following day. On the whole a very bitter start to the stay in Melbourne. Eventually the hosts sister agreed to meet us at our desired time to check in. And I will say she was very pleasant and I do believe she was genuinely sorry for the mishap the night before. Bill also processed the refund for the night the following morning.
The carpark is a rabbit warren so you really do need the assistance of host to find and check you in. 3 different swipe/access keys for each level seems a bit excessive and bulky to carry around.
Once inside, apartment is as advertised: cosy, clean and convenient (location). Walking distance to so much that Melbourne has to offer. Beds super comfy and bed linens great quality. I probably wouldn't stay here again with my family- my kids are young and just needed more space to be. Wi-fi was appreciated.