Following is the feedback shared with the hosts:
1) First thing’s first, the property you advertise should look the same in real life.
2) If you are charging a cleaning fee, the property must be cleaned thoroughly to meet hygiene standards.
3) Ensure you are not exposing your guests to tripping hazards and health emergencies by ensuring proper maintenance of property - fix broken tiles, ensure the doors to the balcony can be locked properly and dusting is done so you don’t trigger your guest’s allergies (remove cobwebs and insects).
4) if your guest lets you know they are uncomfortable or would like to leave soon after entering the property due to your negligence, have the basic decency to address their concerns, acknowledge your fault rather than trying to deflect responsibility by saying it’s ‘general wear and tear’ and offer a refund. Offer a better standard as people expect better after booking with a super host.
5) Stop breaking Airbnb rules and asking your guests to share their ID on your personal email ID - Airbnb verifies the identity for both hosts and guests. This is an unsafe practice.
The location and their response time was the only thing good - however the response time increased as soon as I shared my discomfort and ultimately I had to get my refund through Airbnb. This is not the experience you look for traveling from another city and on such a short stay.