They are super nice and are quick to respond, and will also offer tips and travel recommendations. It was a almost perfect experience stay. Nonetheless, it could be the super cold winter season, hot water bath is an issue at night and thus quick bath is needed. But would stay here again if I were to come back to Melbourne since the location is so easily accessible and the host is nice!
They also allowed flexible check out which really helped us a lot since we had a night flight (really grateful for that!)