I was planning to have two incredible days with my partner in this place; unfortunately, our experience was not the best. We found the place dirty, exactly as the last guests left it. We contacted Regina on our way to Emerald; in this conversation, she told us her cleaner was sick but that she could at least bring us fresh linen at night and clean the next day, which we agreed to.
When we arrived, we discovered the poor conditions of this property. My partner decided to clean up some areas; obviously, she didn't want to see that mess. Regina showed up around 7:30 pm to get the dirty linen, we told her about the cleaning and she only mentioned a refund of $50. After that, we had to wait until 9:30 pm to get clean linen as she apparently only had one bedding set available. How is this possible? I don't know.
Anyway. This Lady has ignored us for the refund for days. I think this place is overpriced and urgently needs lots of love or at least a person who really cares about it.