Overall this is a great place - good value, excellent location in the CBD near the free tram stop, stocked with kitchen necessities. Clean, spacious, good Wi-Fi. My issues are relatively small, but there were a few. I was originally sent the wrong code to get into the lockbox. Frustrating. The listing mentions breakfast supplies and laundry detergent- these were missing. The manual for the washing machine was also missing. The main heating unit makes a loud clicking noise. But Shani addressed all of these things quickly (offering to pay for detergent, for example) and the good here far outweighs these issues. So I would not hesitate to recommend this place or any of her rentals.