We stayed in this apartment for a week and this was our experience:
Tong is great communicating, always quick responses and action, he even fixed the showerhead the next day when we notified him that it was broken.
The apartment is located close to public transport and you have many places to visit around which is great.
That being said, the apartment was not in a good condition, it was pretty dirty even though it was supposedly cleaned up just before we checked in. There was even rubbish on the floor between the table and the window. While this is not Tong's fault, as he hired someone to clean the apt, it was very disappointing that whoever cleaned it did such a bad job.
There is also a constant engine noise above the bathroom that never goes away. Luckily the bedroom is on the other side, but you have to close the bathroom door when going to sleep so you can hear it on the background.