Stephen was an incredibly accommodating concierge for this property and was extremely helpful from the start. I understand that I had made several changes as to the check-in time and it may have been confusing, but he was very helpful each time. Due to unforeseen circumstances, I was not able to reach St. Kilda in time (take note that there is a late check-in fee of $35) and requested to forfeit one night in order to avoid an additional fee. Stephen informed me that after speaking with Aymeric, they have decided not to charge me. There was a misunderstanding about the final time agreed on since communication was carried out by text, but it was settled between Stephen and I. What I did not appreciate however, was Aymeric accusing me of keeping him waiting and not returning any of his messages (not at all true - there were no messages from Aymeric himself until half past midnight) and then attempting to guilt-trip me for it. As he so kindly put it, "That's really not cool." Aside from that, the room was fine and comfortable enough. Location in St. Kilda is good. Props to Stephen for amazing customer service.