Bernadette was easy to communicate with-- always responded promptly! The studio is clean and tidy, and the neighbors were quiet! (Always a plus!) The apartment is in a great location: the CBD is just on the other side of the street, and is a short walk to almost everything. The free city circle tram is just down the road, and the tram line is just through the Carlton gardens. Beautiful accommodations, and I cannot recommend Bernadette enough!