We booked this apartment for 3 nights. When we arrived in the apartment we were shocked. The room was clearly not cleaned properly. The kitchen was full of bread crumbs, the dishes were dirty in the kitchen cabinet, the ashtray hasn‘t been cleaned, stains on the pillow.
We felt not comforable in this apartment so we cancelled straight away.
Now we are waiting on the partial refund of CHF 29.00. Although we haven‘t used anything and we left after 15 minutes thats all we will get back.
The host was a friendly guy, the communication was good and he always responded within 1 hour.
Overall this was our worst experience on Airbnb. The apartment is in much worse conditions than on the pictures.
I hope the situation will improve.