Decent apartment ruined by extremely poor, unprofessional communication. Would not recommend.
This property is managed by an Airbnb property manager, Hometime. I'm not sure if Tam or any of her co-hosts are real people - but there is a strong reliance on automated messages, as well as clearly multiple staff members responding to messages without having actually read the messaging chain. This led to a bizarre series of communications. For instance, when I first reserved the apartment, I got a message addressed to me by name, thanking me for staying and saying he had given me five stars, when I had obviously just booked. When I had to tell Tam that my flight was delayed and my check in time had changed (and the key handler had to be rescheduled), Tam responded that she hoped I was having a nice stay. Likewise, there were issues with check out - I got numerous messages and a call asking me to confirm my check out time despite Tam having said she was checking whether I could drop the keys at the mailbox. All of this led to a series of unpleasant and frustrating communications over the Christmas period when we were staying. It was so bad that at first we had wondered whether this was a scam. The property managers need to undergo some serious training.
There were a range of other issues - like the attempt to charge us $30 for a late check in before this was advertised in their listing - ultimately the point is that the poor management and communication made this a very unpleasant stay for my family over Christmas holidays.
The place itself was fine, although it had no character and did not feel at all homely. We love the Richmond area - we lived in Richmond for several years - but next time we visit, we will be looking elsewhere.