A very DISAPPOINTING STAY - where do I start? Our plane was late, so we skipped lunch and raced across town to make the agreed 3pm check in - didn't want to keep Geoff waiting. Turned up at 3pm as agreed and no one met us. No message, no call, no email, nothing.......messaged Geoff and was told, unit being cleaned - come back in an hour........... unprofessional - that's just not on! Came back at 4pm and a flustered Geoff came down after another text - whinging about tenants leaving a mess - Geoff didn't even bother to introduce himself. The unit was filthy - he blames late tenant check out but reckons he's finished - I said leave it and I'll fix. I vacuumed the carpet but it looked the same - I checked the vacuum - it makes a noise - but that's all - it doesn't suck - so I assume Geoff has been vacuuming this place for ZERO results for a year or so. Thought I'd have a lay down then - pulled down the bed and there were HAIRS IN THE SHEETS - rang Geoff - he came back and to his credit goes and buys new sheets (not pillow slips) and a new vacuum. I asked about the expired food in the refrigerator - he looked like I just pulled a rabbit out of a hat - he had absolutely no idea - we cleaned it out. The new vacuum worked a treat and I picked up enough dirt and fluff to start a potato farm on a small acreage. As time went on things just got worse - it was obvious that the floors had not been mopped, there was soap on shower floor, it hadn't been cleaned, rubbish on a shelf in bedroom, shelves were thick with dust in the bedroom, there was a dirty sock on a shelf, 4 used batteries on a shelf in the robe, the bin in the bathroom had not been emptied, dishwasher had dirty dishes in it, third drawer in kitchen has dirty tea towel in it, oven was full of crumbs and there was more........ After the sheet /hair episode I decided to turn my pillow over when I went to bed (as I had no faith in them having been washed) and there were TWO BIG BLACK CURLY HAIRS on my pillow which just grossed me out. We slept with cushions off the lounge and our towels over them that night - got friends to wash the pillow slips next day. You can't wash them in the unit as there is no washer/dryer - but in fairness, the description doesn't say there is one. The unit is deficient in its fit out for rental purposes - there is an ironing board but NO iron, there is NO toaster - we had to use the griller in the oven, there is a pool in the complex but no pool towels, there is no hair dryer,...