Needed clean accommodation close to a medical facility after recent back surgery. The bed looked like it had already been slept in. Bathroom was dirty with black hair on most surfaces and black mould in the shower. Half used soap and toiletries. Kitchen area full of dirty dishes and unclean surfaces. On arrival Lily was rude and aggressive towards my carer/driver who only wanted to help carry my suitcase up the stairs that I had not been expecting as it is not mentioned at all on booking that the room is on the second floor and kitchen on the first. Did not stay for longer than 2 hours, was booked for 10 days, was forced to find alternative accommodation. Would not recommend Lily or her accommodation to anyone.