Rachel was always contactable and happy to help. The apartment was exactly as the pictures showed, clean and well set out. We stayed with 5 of us and found it was exactly what we needed. Only issue was the elevator being a bit tricky to use as the button didn't always work straight away. Would've been good to have a second set of keys considering we had 5 adults staying together and each of us with different agendas but overall it was great. Having tea on hand was great! Thanks Rachel for everything.