Overall we had a pleasant stay in this apartment on Swanston St. in Melbourne. I would recommend others stay there, but I would adjust expectations. This property is run by a property management company, which I think is reflected in the property itself. We have stayed in many Airbnbs all over the world and believe that the best Airbnbs are those run by the owners - you receive a personal touch and feel as though you are a personal guest and in cared for space. Much like a concierge, only better.
The check-in process was relatively straightforward. We picked up the keys in a locked box in nearby supermarket and walked a block to the apartment. Access to the apartment was easy and it felt safe to have a fob and 2 layers of security.
Our first impression of the apartment was the view was superb, but the furnishings were tired. I believe the word "luxury" was used to describe this apartment. It may have been at one point, but now it is in need of an upgrade. It did not feel luxurious, it felt basic. But that's ok we just adjusted our expectations.
The overall space was great for us. It was nice to relax in the lounge area, and to have 3 bedrooms was comfortable. It was also handy to have use of the washer-dryer. We didn't use the kitchen but it was clean and useable. The beds were comfortable and the air-conditioning rattled, but worked well.
The management company were very responsive when we had a question about an iron that has a plug-in for a different country. We were able to find another in one of the bedroom cupboards. They also responded quickly to add a guest and ensured the appropriate linen was made available.
The location was fantastic. We familiarized ourselves with the tram-line and had quick access to the entire city. Also, to step out the front door and see the Melbourne City Baths, was a delight.
Overall I would stay here for the location and the view, not for the luxury.