This was not at all what you advertise. This is not luxury. It was not professionally cleaned and if it was you should fire your cleaners. The vents for The heaters/air conditioner were filthy. There was food under the couch and bedside tables in the one room that had them. There were child sized chocolate hand marks on the window in the living area we did not have children travelling with us. There were putrid marks on the pantry shelves under the things in there. It smelt like stale cigarettes. There were black marks on every wall. The washing machine did not work I tried it on two different cycles to wash the towels that were falling apart and smelt like stale cigarette. I had to take them to my sisters to wash. There was no soap and minimal shampoo and conditioner in the bottom of the bottles. There was no tea or milk. Two of the beds had no legs on them and they were all rock hard and so we’re the pillows. There was rubbish in the garage and in the Yard the rubbish bins were full when we tried to empty the inside bin. The led lights in the ensuite were falling off In the niche and the lights above the island bench were taped together with black tape. There were ants in the main bedroom and the ensuite. The shower in the main bathroom leaked everywhere. We stayed for 4 days and there was one material serviette supplied as a tea towel. There were dirty dishes in the cupboards when we went to use them. So we washed a few and used the same ones for our stay. There were oil like marks all over the top cupboards in the kitchen.
The owners were there attempting to clean when I arrived at 2:10pm and then proceeded to tell me the solar panel man was coming to fix the solar panels. Saying to me that is okay isn’t it. I felt very uncomfortable about this. They wanted me to leave the shed open. So I collected my valuable belongings and left returning two hours later as they said he would be about an hour. If I had long enough to see how bad the place was before that I would not have gone back. This is by far the worst experience I have had. I tried to get other accomodation but being Grand Prix weekend I could not get anything big enough for the four of us. That was under $3000. I have used Stayz and before and had fantastic experiences as well as stayed in all types of accomodation in various countries around the world. This has really put me off the idea of using air bnb in the future. I would like a refund. My suggestion is hire professional cleaners give the place a coat of paint and repair the daily electrical s (lights) before someone get electrocuted. If you do not want to put the effort into it rent it out as a permanent rental not a “luxury air Bnb”. Very disappointed