We didn't have any dealings with Elly but we did with Sean her partner who was exceptional. The communication was always friendly, quick and very helpful. I would highly recommend this apartment. The location was fantastic and the apartment had everything we needed. It was very clean with the best selection of books to read if you fancied sitting out the back in the sun with a coffee. Most enjoyable experience, thank you for sharing your home. Geri & Finbarr :)