We turned up at the apartment and for 2 nights, slept freezing 🥶 in a 11 and 13 degrees temperature because the remote for the aircon wasn't available and there was no Heater. It was torture for us who are from the tropics. despite calling and messaging, we didn't get support for two days. Turn around time was slow, calls were put on hold for prolonged periods and no one turned up at the flat. On day 2, the solution presented was to look for an alternative accommodation given the situation. this was of course difficult with three of us and me having to work the very next day. it was late and we didn't have time to look for alternative options. we also struggled with the washing machine and eventually never got to using it. The flat is nice and at a convenient location. we would have loved to extend our stay but not possible with the basic essentials missing / not functioning. Also communication was not swift and overly delayed.