When we arrived at 1:00 am we walked into a leak from the upstairs apartment. Immediately called the emergency number and they came right over. It was determined that they would need to work on it the next day and they gave us an upgraded apartment immediately. They were very, very responsive and apologetic for something that had nothing to do with the booking. The door person each day was great and helpful and would definitely recommend this booking. The place was immaculate and very nice. Walking distance to everything.