As a family of 5 we really struggle to get good Quality accommodation at a reasonable price in a great location, this property is all that, communication was fantastic, we were given a contact person, he was fantastic, after calling to say we were running late, we arrived at around 9.30pm which was no problem, he found us a car park as our car was to big for the assigned car park, he helped carry our bags in, showed us how everything worked, we couldn't ask for more! If this property is available next time we travel to central Melbourne we won't hesitate to get in touch with the owner/ AirBnB for this property!