Check in was delayed due to no fault of the owners, however when told it would only take 15 minutes longer we didn’t receive a message until 1 hour after we were supposed to check in. Unfortunately this meant we had to carry our heavy bags all the way to Ballarat which was an inconvenience. One of the towel racks is broken and the shower head can’t stay up on its own. Considering there are other guests staying in the same apartment we thought the room would have a lock however it did not. Other than this, the apartment was clean and in an amazing location :)