I am appalled at the cleanliness of the house. So many surfaces were dirty. This would have been fine to deal with had the door been secure, it was not. Even so, it appeared many parts of the room had gone untouched, or not cleaned to a high enough standard. We had 10 days booked here, we expected much, much better. When we brought up the issue, our host was unavailable for 3 and a half hours and we had to make a decision to leave as we were unable to lock our valuables in the room.
The only key provided locked a fly screen door and not a glass sliding door. While it is true the glass door was lockable from the inside, you were not able to get outside once locked, nor lock it from the outside. The flyscreen was lockable however this was easily removable so we did not feel safe leaving valuables such as passports and hundreds of dollars of christmas presents within the room.
The hosts attitude was terrible post all of this and refusing to refund. I checked in with my mother from England and had planned to drop my girlfriend off to the airport after dinner and pick my son up from my fathers where my sister was looking after him (also from overseas) the next morning so we could make check in and moving from a previous Airbnb less stressful. It was at dinner time after dropping off all our luggage that we learned of the lock situation and dealt with the hosts son and wife in his absence who were unhelpful.
I had arranged for this as a way to spend Christmas with my mother and son and now, I am overdrawn on my account after spending a further $700+ on another location and the host still does not realise the issue. He believes having linen and a new aircon means that nothing else could be dirty and that having the door be unfit to secure the room was fine.
After reading the reviews for the room, I hope no one else gets mislead about the security and cleanliness of the space, or that the host rectifies the issues for the next people staying. He has 10 days to sort it so there should be no excuses not to sort a key to lock that door and take time to thoroughly clean (everything, not just linen!).