Paul is a great communicator, checked in that everything was going well and seemed anxious that we had a good visit. He did state he had a new cleaner and wanted to know how the place looked- from this respect it was fine, just not sparkling, so I think the cleaner just needs to get used to the place. I really appreciated some of the little touches- umbrellas, condiments in the kitchen, washing powder all much nicer than having to buy all these items. I would stay here again.