Ella is a wonderful Airbnb host. Her communication is impeccable. Ella is quick to reply and very polite, attentive and accommodating. The apartment location is excellent (loved being so close to so many amazing food options, Melbourne Museum). It is very clean, tidy and well-appointed with thoughtful inclusions. It's nice having a heated pool and spa in the complex and having free CBD parking. I would highly recommend this space to either a couple or two friends visiting Melbourne. Unfortunately, it wasn't quite the right fit for our family of three (we have a 3 YO toddler), so we cut our stay short but the cancellation policy was very reasonable and Ella very gracious and understanding.
After a tiring trip into Melbourne with a toddler, there were delays in getting ahold of the concierge so check in was a little rocky. Ella was very responsive and helpful in trying to help us with that issue. It was also a bit of a wrangle to get our toddler, portacot, luggage out of our car, up to the lobby of the complex, back down to the street, then back up some stairs to a different entrance to the building before reaching the lift to the apartment (there is no lift access to the car park). This would not have been less of an issue with fewer bags/without tired toddler or a car to park. The central bedroom which we put our toddler in was not very soundproof or lightproof so it was hard for us to relax whilst he was sleeping. This would not be an issue for a couple or a couple of friends or for a child that sleeps deeply. Being in the heart of the CBD, there was some tram and traffic noise. There was a latch on one of the windows that had broken off, it seemed like if this latch were on and functional, the place would be even more quiet. The noise made me feel a bit on edge because my toddler is a light sleeper, but did not affect my sleep/rest in the apartment.
Although this apartment was not our ideal space, it would make an excellent choice for a two adults or a family with a deep-sleeping child.