Although Ian wasn't around, he was easy to communicate with and the process of checking in and out was very smooth, with plenty of explanation and instructions. The area is really conveniently located, and the apartment is small but functional (although the kitchen is too small for doing much cooking). However, although the kitchen was tidy, the crockery, cutlery and pans had to be cleaned before use, and the freezer was switched off so the food was going off. So although a lot of effort was made, it needed some attention to detail.