Hi everyone,
We (a group of 7 doctors) had a disappointing stay at the residence while we were in Melbourne for a wedding. There were many issues with the property – blocked shower drain, loose bathroom fittings. Furthermore, the lock to the glass sliding door was broken. During our stay, there was an incident where someone tried to break into the apartment complex (not our actual apartment) the night prior at around 2am, with police called to the scene.
After finding out that our lock was broken, we felt that this was a huge security risk - as our apartment was on the ground floor. We were quite unhappy with the lack of communication from the host following the security issues. We had flagged the broken lock 3 times, with no resolution other than "the relevant team has been contacted" and hence we made a formal complaint to AirBnB.
Also to note that the host is not flexible with check in times as this can only be accommodated for if there is no guest staying the day prior. Unfortunately despite our requests, the host could not accommodate even a 30 minute early check in, so if this is important to you, I’d give this property a miss.
We will not be recommending this place this to our friends or family.