Beautiful location. Lovely little cabin. Great setting.
Customer service was poor in many areas. Started with poor communication - the mobile number I was given wasn't answered, no answer to text for an hour despite my imminent arrival. When I arrived, the 2 staff at reception said they had no idea who was answering that phone "oh, that's just AirBnB".
Layout was confusing, no signs. In the dark I did several laps of the park trying to find the exit and reception.
No hot water in the shower, which was unpleasant. I couldn't work out how to turn off 2 of the lights because there was no obvious light switch. Reception was closed and there was no obvious signage for an afterhours service.
Reported these issues to the reception the next day. Before apologising, staff member's first response was "you could have called us, the number was there". I had to point out that there was no obvous signage for people in the dark, and that in any case this didn't make the issues - particularly the lack of hot water - my fault. She offered a phone call to me which I accpted. However no one has called.
All and all I wouldn't come back unless I could be assured service would improve. A real pity because it was a beautiful spot.