Melissa’s apartment or should I say Debbie’s apartment....
Is beautiful, spacious & in an absolute fantastic location just like the photos & description on Airbnb states.
This is one of the reasons I chose to enjoy my holistic healing Melbourne break there.
Unfortunately between a lot of miscommunication, no communication & down right rude communication from Melissa, my stay was nearly ruined.
When I entered the apartment it smelt like a curry house. I had to open the balcony door to air the place out & thank goodness I had brought with me some beautiful scented candles.
When you pay $99 cleaning fee & are told it’s professionally cleaned I would expect just that PROFESSIONALLY CLEANED not just surface cleaning.
Though I was told this isn’t a hotel it’s a home.
Stains on the bed linen & spare doona which we went to use when it turned cold was not a pleasant experience either.
I would also like to have had more than 3 rolls of toilet paper for 2 adults for a 6night/7day stay though Melissa told me this is the standard amount no matter how long your stay is....
And to just top my stay off, my friend & I were watching a movie on Sunday night & had a mouse run across the apartment....
To which I called Melissa at 9:45pm to tell her, only to be greeted with such hostility. I even felt she thought we were lying about the mouse.
The next day I was bombarded with messages while I was trying to attend specialist appointments. I was told there has NEVER been a mouse seen in this apartment or the apartment building ever....
I find that extremely hard to believe due to the 3 Restaurants operating under the building & their rubbish over flowing in the underground paid car park.To which the smell was often so bad it wafted up & into the lift.
I understand we all have things going on in our lives ie: Health Issues & we ALL lead busy lives but as a paying guest I excepted to be treated with more respect no matter what was going on in someones personal life. Though I’m also a very empathetic & understanding person that knows we often have bad times on our journey through life...believe me I’ve had my share too.
I would like to thank Debbie, for bringing around the mouse trap Monday afternoon, as the mouse was seen again another two times & kindly asking what my concerns were without being defensive or accusative.
And brought it to my attention that Melissa had been overseas &/or had an operation for the duration of my stay.
Finding this out did help me understand all the communication & miscommunication issues better.
I greatly appreciate that Debbie🙏🏽
Thank you also to Tess & James of Airbnb when I had to unfortunately contact them Sunday night regarding our concerns.
Your help & understand ways were greatly appreciated & turned my Airbnb experience around for the better, thank you🙏🏽