Absolute last time I use an Airbnb that’s hosted by a company and not a person. The communication was entirely one-sided until they decided they wanted more money from us for a late fee that shouldn’t have been charged. We arrived a full 15 minutes before the additional late fee (despite our flight being delayed by an hour), we rushed through the airport and got there ahead of time, only to be stood waiting for the “greeter” for 14 minutes, with him arriving 1 minute before the additional late fee should have been incurred. Despite this effort an extra fee was requested via the app, and despite excellent comms on our part both with the “host” and the greeter, the “host” still had the guile not only to charge us the fee, but to ask why I’d declined even though I’d already clearly and politely explained why in my original declination message. All in all I’ve felt like our booking was being managed by a robot rather than a person. The flat was average, overpriced, and noisy (obviously, given the location). No parties, on threat of a $2000 disturbance fine, despite the fact that the majority of the noise came from the neighbours themselves, and once again Airbnb demands you entirely clean the flat yourself, we’re not messy and left the flat spotless, but no doubt there’ll be some other fees in the works. All in all we’d have been better off and more comfortable in a hotel two doors down. Why bother with Airbnb when the service is this poor? I can’t fathom why anyone would. I won’t.