Michelle was super helpful when I discovered I'd booked my birthday weekend stay for *the wrong month* on the expected day of our check-in. She moved the booking immediately, and did her best to get the house ready at such short notice so we could still check-in that day. I think the lack of notice contributed to the problem, but unfortunately the beautiful house has been poorly maintained recently. There were many broken items (dishwasher drawers, massage chair, pool queues) and dirty areas (spider webs, leaf litter, full cigarette trays) around the house. I would not recommend staying with a large group in the middle of summer as the upstairs bedrooms get very hot, only 2 bedrooms have air-con, and not all of the others have fans/fly wire. We have reported the maintenance issues, and I'm sure Michelle will deal with them, as there are many satisfied previous visitors in the comments. We had a great weekend regardless, but didn't feel the experience was worth the amount we paid.