Very good customer service during business hours; less so outside. Rooms and services are as promised, although the kitchenette is extremely minimal in nature and unsuited to anything more than microwaving, toasting, or coffee/tea (no access to kitchen essentials, etc.). More extensive facilities are available, but not in proximity of rooms; hallway lights are automatic, and not always the most functional at night. Also, there was one evening function from which the noise filtered up to the rooms easily. That said, going in and out is hassle-free and building accessibility is excellent.