David has been very good communicating prior to our arrival and gave clear instructions with access to the apartment. He is very reliable, organised and professional. David has left some basic provisions in the fridge in the apartment, which came really handy as we arrived in melbourne late at night. He also had notes for us explaining the facilities within the apartment and locations of services eg post office, supermarket, etc close to the apartment and also a map highlighting interesting places to visit. These have all been very helpful to us. It was also good to meet him before we left the apartment.