Really poor service, lack of communication and accountability from staff. Their support contact centre staff from Manila were awful and were difficult to communicate with and didn’t understand my questions or requests.
Staff need further training for apartment listings specifics, check-in information and customer service. I was constantly made promises that were never kept, was provided with incorrect information that caused major inconvenience for my stat and will never book with MadeComfy again.
Don’t bother contacting the MadeComfy ‘24/7 support customer service’ because nothing was done to resolve my issue until I reached out to Airbnb support staff and they intervened and resolved my issue.
My worst experience with an Airbnb host by far.