Although we didn't meet Joy she was a pleasure to deal with. Prompt and accurate responses made the whole process a pleasure. The studio, while compact, was comfy enough for the 2 of us and our large number of shopping bags. The location is absolutely bang on. Trendy laneways, minutes to trams that get you anywhere in the CBD and a gentle walk to the sporting precinct...all the while set back enough from the street so as to enjoy a quiet nights sleep...