The apartment was in a dirty condition. When I asked for a refund because of the condition of the apartment, the host was very rude. We had used the toilet when we arrived and the host promised a full refund only if I agreed to clean the toilet before I left, which I found to be very unprofessional, especially considering the reasons that we were cancelling our booking was due to filthy windows, the balcony area (including chairs and table, the floor, the glass fencing on the balcony) was covered in dust and dirt. The loungeroom rug had bits of dirt on it and there were dirt and hairs on the floor around the rug. It was very obvious that the area had not been vacuumed. The apartment was also not a safe environment for a toddler due to numerous electrical cords being exposed and the tv was at a low height (would be very easy for a toddler to pull on the tv, making it fall on top of a child). We did not stay at the apartment. We were given a time frame of 30 minutes to take all of our belongings to our car, change my daughter’s nappy (who hadn’t slept and was very unsettled), clean the toilet, and return the key to the ‘convenient store’ at another apartment building, or our host told us that we wouldn’t be getting a refund. I would not book with this host again.