I was having trouble with check-in, and instead of helping me in I got chewed out by the host Aliana and accused of trying to get Airbnb insurance. This was just because I mentioned the buzzer to get in the main door was hard to spot, and under 'instructions to get in' there is a picture of the incorrect key locker (it's a different key locker that is also at the building so very confusing). The shower was also incredibly small and the tiles are slanted so that it's impossible to stand on a flat surface. my advice to the host would be to attempt some politeness and helpfulness in the future. Had she been I would have overlooked the shower and left a good review.