Lucille was great to deal with. Very kind and quick to reply. Was upfront (and detailed with photos, additional info.. etc) about essentially every aspect you could imagine regarding the booking.
The instructions for entering the property were very specific with photos and plenty of detail which helped to set the right expectations.
Despite the host not being present (or at least I don’t think she or anyone was) at the time of check in - she was available by phone and left plenty of instructions so we knew exactly what we needed to do.
Upon entering the room, it was clear the host had gone to plenty of effort to make the space as accomodating as possible. Glasses and water bottles were provided complimentary, as well as some sweets left on the pillows. There was a dedicated space for luggage as well as an additional fan (which was absolutely wonderful in the Melbourne heat) and was actually what helped me sleep. Evaporative cooling was also on most of the time and certainly took the edge off the blisteringly hot day and night.
The mattress was high quality and firm (I’m not a fan of firm mattresses as I prefer the softer kind but I understand that one particular mattress can’t please everyone and you take the same risk staying in hotels and the mattresses they have) and I still managed to get to sleep so I was really happy as my lower back can be temperamental.
The bathroom had ample towels and face washers as well as some soap, shampoo and conditioner and some coat hangers on the back of the bathroom door.
I communicated to the host that we had arrived once we entered the premise.
Also prior to the booking date, we advised that we had intentions of heading out around 8 and getting back to the room quite early in the morning. She understood and accepted our latest possible check out request of 12pm. She did advise she was an early riser and would try to be as quiet as possible.
The only thing I would advise of - there is a wonderful heavenly smelling auto room deodoriser that sprays every so minutes - when we arrived it was currently aimed to spray over the bathroom floor (tile floor) which made the floor very slippery - we fixed this by aiming it over the bath instead :)
All in all a wonderful stay, very clean (a few strands of hair throughout the bathroom upon check in) but nothing that really bothered us. I’m OCD when it comes to cleaning so this would not likely bother the usual female lol.
We didn’t meet the host until checking out - we also met her dad who said a hello and one of her very cute dogs. The dog did jump but I adore dogs and this didn’t bother me in the slightest.
We left the room in a respectable manner with all towels that were used, placed into the bath neatly folded; as well as the bed made with the sheets/blankets we took off folded on the bed.
Thank you Lucille, we appreciate all the effort you put in and would love to stay again.
Would definitely recommend.