Penny and William were prompt with responding to any and all of the questions and queries I had leading up to our stay.
They were also extremely understanding and prompt in the cancellation of the booking - due to the COVID outbreak in Melbourne, we had to cancel our 5 nights which we were so looking forward to.
Penny contacted me and organised the cancellation and refund, and my refund was back in my account within 2 days.
I was so sorry that we had to cancel.
We were so disappointed, but it’s what we had to so.
Best wishes for Penny and William both and hope to book in for another time down the track xxx
Bec