Location of this property was fantastic and the staff at reception was exceptional. Unfortunately the good parts cease there. Before our arrival we saw that checkin was 3pm (stated on the advertisement) but the note said owner will meet you at the property at 2pm. Therefore we contacted the host asking which was correct and after sending 3 messages over a 24 hour period, we still had no response. We then got into reception and they went above and beyond to help (if the ad mentioned enter reception, it would have been a lot easier but as the door is generally locked to get in, a clearer message needs to be put). We then entered the apartment but quickly realised that the apartment on the images was not the apartment we were staying in. Air conditioner was broken which didn’t help when it was 8 degrees overnight, the light in the bedroom didn’t work and the random arch from the bedroom to the lounge/kitchen was not the greatest. The apartment itself was fine to stay in but as it was misleading and had absolutely no communication from the host, I had to give it a low score.