I always rate down from a 5 rather than up from 0. Net rating 3. Lost points were for:
1. displaying a rooftop photo of a neighbouring building rather than the one we stayed in - which wasn't as good. That photo has since been updated
2. Not providing two sets of keys for a two bedroom apartment as standard and making the process of obtaining a second set of keys rather cumbersome
3. Chasing departure via email at 10:11am...we departed at 10:14am and the place required little cleaning as we didn't even use the kitchen
One point recovered for being good about providing extra towels on request.
Overall the apartment is comfortable, well located and the shower is strong. For the price it was fine and I may be assessing a bit harshly as a first time airbnb user who is used to hotels. However I always expect good customer service and I felt it was not as good as it could be for what appears to be a regular hosting service.