It was the most horrible experience in my life.
Please review this host.
Now on to Bruce and his broken down dirty (not covid safe) apartment.
When we arrived we asked if it was ok to check in early as we had appointments to make and needed to drop off our things and meet the other people that were staying with us so that we could give them the key.
They said fine to that.
When we got there the lady meeting us with the keys was very rude and was talking on the phone making us wait.
When she gave us the keys she told us that the place had yet to be cleaned and we would have to leave after we dropped the bags off instead of waiting for the other guests.
This was 2:20ish the check in was 3.
I don't know how they were going to clean the place in a covid safe manner in only 30 mins.
During the time we were in the place the cleaner came and restocked a few things and changed the sheets, didn't wipe anything vacuum the floor or do anything that i would deem sufficient, as when we came back to it after it had been "cleaned" there were still crumbs on the couch and dirt and on the floors.
During our stay we discovered that the doors in the kitchen were falling off the rail for the upstairs wasn't installed properly and was very wobbly (just want you want on a rail for a staircase) and that taps for bath was loose and would spin.
All of these things were not great but pails in comparison to the next problem.
We left to have dinner and drinks the night before our wedding only to come back to have shower and go to bed.
But there was no hot water to wash our selves with, this was a major issue as we had to have showers that night also the morning after so we could be ready for our morning wedding.
We called the number that was provided only to not be picked up the first few times until a lady answered and told us that it was to late to do any thing and it was to bad so sad if you want to be clean just boil the kettle and fill the dirty bath tub(just boil kettle 50 time right).
She then told us that she might have a solution and to give her till 12:30 to ring back, so we did.
She didn't ring back we had to ring several times as she wouldn't pick up only for her to say well its to late to bad again and that they would get someone there to late for us to be ready in the morning for our wedding.
We left the apartment and slept at home that night that is a 2+ hour round trip back to the apartment in the morning to collect the wedding dress and get dressed causing great distress our the day that is meant to be the happiest.
Someone arrived as we were driving back from our house to fix the water as the other guest told us they said it was just the hot water was turned off and whoops.
So after our wedding we have dinner out again and come back to have a nice relaxing night finally NOPE hot water gone again thankfully one of the guests was a plumber and found the hot water service wasn't installed correctly and did something to temporary fix it.
So we wash the bath to have a spa bath as it was dirty.
Then hot water runs out after bath is less then 20% full.
We had cold showers that night.
The response from Bruce was well you used to much hot water, so they have a bath but you cant fill it ????
this whole experience has been a disaster and has really made us re-think airbnb all together as one of the other guests in actually a host in Echuca and told us that this was disgusting and horrible.
We would like you to do a full review on this host and his properties and we would like to get a full refund as the product was not what was listed and only caused us problems and heart ache on a day that was to be happy.
Absolutely applaud at the attitude of the lady and Bruce as they just didn't care one bit and it was just bad for us.