I loved the property overall; it was extremely clean and convenient and I loved the neighborhood. However, due to the fact that this property is managed by a third party/rental company, the response time is extremely slow. My luggage was lost during my flight and because I didn't have a local number/the courier needed a local number to call when they arrived, I reached out to the host to ask if the courier could call them instead. The host responded that the courier could email me and when I explained that would not work, the host took until late the next day to respond. Unfortunately this meant I had to wait on property for three hours, constantly checking the lobby, awaiting the courier in order for my bags to be delivered.