The offered amenities listed are misleading as it includes air-con and fireplace upon the booking, but after check-in, Cuong asked me to pay extra $5 per day to use the heater while he explain that previous tenants had to pay $10 per day to use it.
Even though after i tried to explain airbnb policy to him, he still insisted the heater isn’t included in the fare even though it’s listed on the booking offer.
I booked 11 days but after sleeping there 2 nights under 6 degree celsius. I decided to contact airbnb support and move out. I got full refund for the remaining nights and 30% refund out of the second night as they admit this is the host’ fault.