The apartment was exactly as advertised. Excellent location just a few minutes from Melbourne Central, with great views overlooking the CBD. Check in/out process was easy to understand, though a little additional legwork was required to collect and drop off the keys at the Ezymart. The apartment was well furnished and stocked with necessary supplies including toiletries, dish soap and laundry powder, along with teabags and coffee pods.
There were 2 big issues with the stay though.
The first was that the previous guest had somehow damaged the curtains in the master bedroom, and the team from Madecomfy had removed the curtains to be repaired/replaced. However, I was not informed of this beforehand and checked in to find the master bedroom exposed for every other nearby apartment to see. After lodging a complaint with Madecomfy, they were very apologetic and responded quickly that their team was looking into it and would try and offer a temporary solution, though none was forthcoming even when I checked out 5 days later, with no further communication from them on this matter after the first day. This was clearly an unforeseeable event that they could not have prepared for, but they could have done better in finding ways to resolve it, and communicating with me during the process.
The second issue was regarding the check out. The house manual provided by Madecomfy stated to leave the keys in the apartment during check out, and I further confirmed this with a member of their staff via the Airbnb messaging function prior to check in. However, the apartment door does not self lock, and thus I sought further clarification on this matter the day before check out, only to be told that the earlier 2 sources of information were incorrect and that I indeed had to return the key to the Ezymart where I had collected it. This is clearly something that is easy to ascertain and should be corrected in the relevant manual and also amongst the staff so that they can communicate the correct information to guests.
All things being the same, I would recommend this apartment to people who want a central location in Melbourne to stay. The 2 issues aside, I had an excellent stay and will definitely choose the same location for a future stay.