The location is great, views magnificent & the rooms are of a good size
Suggest simplifying the communication on check in to be less confusing
Scroll through pages to find the information on the code for the check in
Would expect after using a code to open a lock box which was difficult to get too (not well-lit and at a back of a letter box) that the keys would be a swipe across the front door security system, but they weren't - it was another 2 step code system. By that stage it was too late
Once we were locked out it was difficult to contact anybody. Eventually contacted Dave who walked us through how to get in
Suggest put keys in an envelope with the 2 step activation system so it is clear rather than scrolling through pages on the Airbnb site
Suggest that the pillows could be softer
We left a phone charger behind. Im sure other guests will leave things behind
We were happy to pay for this to be returned. Most hotels do it without charging but we were happy to pay $20 for Express Post. Wanting $50 wasn't the customer service I was expecting