We had a really bad experience, unfortunately. The communication with Jeannette was really complicated. The check in was a nightmare. We’ve been told that for getting access to the keys we would need to go to a convenience store (8-9 minutes walking from the Airbnb) and give the code provided to the attendant. The store was closed (it was around 10am), we’ve immediately contacted Jeannette who wasn’t really helpful and couldn’t help at all. She first asked us to wait (we were waiting for 30 minutes already). I understand she was overseas but you have to have someone in charge with a plan B. Jeannette was just able to give her cleaner’s phone number and she disappeared for the whole duration of our stay (4 days), even with we trying to contact her through airbnb chat. Her cleaner came 30 minutes later by tram (1 hour waiting so far), was raining, cold and we had 3 luggages with us. We had to walk (no uber was accepting a 3 minute trip by car) with these 3 luggages to the airbnb, in the rain, with no key and wait for her in there. Hoa was really friendly, it’s not her fault at all but Jeannette’s fault. You have to have someone in charge while you are overseas with quick access to the property in case something happens (or someone that could get a taxi or uber) and also, to get the keys from a convenience store is extremely inconvenient (as others reviews already mentioned), main reason it’s because it probably will be closed and is far from the Airbnb. We did have a wine bottle and chocolate, that was a nice touch (but that’s a standard procedure as per other reviews). The Airbnb it’s in good location but not the best with you are staying for tourism and for the first time. Pool is not heated (as mentioned in ad) is climatized. Had also difficulty do the check out, the way it was asked me to leave the keys was nearly impossible of doing it, not sure if because I had cleaner’s set of keys (maybe is bigger?). Airbnb was extremely clean, really good point. Anyway, it’s not a cheap Airbnb but wouldn’t recommend it for these reasons. I’ve been staying in Airbnbs around the world for 7 years and wouldn’t choose a Airbnb with this kind of check in again. Neither recommended Jeannette per poor communication and availability in help to solve this problem.