We had a problem arriving late with Jetstar letting us down constantly over a period of 34 hours. So arriving late the team gave us revised instructions to pick up keys and that all worked seamlessly. There was an issue with the WiFi as someone previously had mucked about with it, but with a little help from the team we quickly got it sorted.
My wife managed to leave a pair of shoes behind. The team couldn't have been more helpful getting them back to us.