Alex and Jen made us feel very welcome from the first phone call to the last moments before departing. They went out of their way to be out of our way when we were in their home. The accommodations were very clean with all facilities in good working order. The décor in our room was well done and the room was spacious. We should also comment on location. Their home is in a very strategic position for visiting the city centre, since it a simple one tram trip from down town Melbourne.