Donna made us feel very welcome and sent all the info regarding how to get into the apartment, provided a highchair for our baby and also answered any questions I had. The apartment was exactly as photographed and described in the listing and was very clean, practical and stylish. I liked that there were lots of books available to browse through. It was also a great touch to be provided with fresh ground coffee to have in the morning. As we have a baby it was brilliant to have a private yard where he could crawl around and a swing. The parking was also amazing (for Melbourne) both unrestricted and plentiful. For the city it was quiet and conveniently within walking distance of shops if we needed anything and right next to the beach so nice to have open space.