Kim was friendly, helpful and always replied promptly to emails and texts. The apartment was spotlessly clean and contained everything required. The bed and lounges which converted to beds were very comfortable and the heating was very effective. The linen was of the best quality and Kim had provided many basics such as milk, tea and coffee (including a Nespresso machine and coffee pods) salt and pepper, and washing powder. There was even a bottle of wine and bottled water in the fridge. There was plenty of cutlery and crockery for 4 and plenty of cooking and storage utensils. The apartment was very secure and very central. As there was a police station a couple of doors up the road there was never any need to feel unsafe. We found many superb restaurants within easy walking distance and the trams and trains were practically on our doorstep. I would stay in Kim's apartment if it were available any time in the future and wouldn't worry about looking elsewhere unless the apartment wasn't available at the time I required it.