Didn’t provide a spare key to the main room which it’s common sense to provide a key to a room that locks, we got locked out at midnight and couldn’t get back in, we had to pay $220 to get back into the room as we had our luggage aswell as medications in the room, we didn’t contact the owner as it was midnight and she didn’t reply to our previous message anyways.
Didn’t tell us we couldn’t use the pool, which was advertised as ‘top floor pool experience’ which we booked the place for the pool, extremely disappointed when we messaged her she wasn’t sincere at all and when we messaged her again about it she blatantly ignored the message which is not professional. This is mis advertising and deceiving.
The owner also didn’t send us the code to the lock to get the keys 30 min after the arrival time we told her and we were stressing out as the lock wasn’t coming undone, it wasn’t until I checked my emails to message her that we realised she sent a new code for the lock which was sent 30 min later than told arrival time, we were using the code that was given in instructions.