Emma and Taj were pretty prompt in answering our queries prior and during our trip. Although we did not get the chance to meet anyone of them in person,they made us feel very welcomed and left us with a goodie bag. They were also accomodating to our request for early check in and late check out as we had two young kids and two elderly with and with an early flight arrival and late departure flight,it certainly helped a great deal.
However,the bottom part of the refrigerator was not was not cold so we had to place most of our perishable food in the freezer,some of which ended up spoiled. Other then this,rest were great. About 10-15min walk to Flinders Station. Well recommended stay!