The apartment itself was quite nice, very modern and clean. The kitchen was nice but very sparse. There were no things like salt and pepper. Sounds kind of silly but we were in 4 other AirBNB's on our 3 weeks in Australia and they all had basic amenities in their kitchen's. We made chips in the oven the first night and set the fire alarms off... so I might recommend not using the oven until it gets a proper cleaning!!!! We were driving from Phillip Island and we did text when we were an hour away but we didn't anticipate the traffic coming into the city so we were about 20 mins late. I understand that isn't great when you're taking up someone else's time but there's not much we could have done about that. When we got there it was a rushed 'here's the keys, see you later' kind of 'check in' in the front of the building. We struggled to find our parking spot in the garage but did eventually. Communication was great though. Check out was very easy. It was nice to have free parking which was one of the main reason's for booking this place. The tram into the city was a 2 min walk away and about 20 mins into downtown which wasn't terrible.