Excellent! Communication was great and Jo and Mark were flexible about arrival and departure times. The unit is fabulous, furnished beautifully and well equipped. Everything worked well and the beds were extremely comfortable. The location is ideal, only a 5 minute walk to tram and shops. There were lots of nice touches like food in fridge and cupboards and wine, fruit, milk and chocolate on arrival. Jo checked via text to make sure everything was ok and was there if needed. I would thoroughly recommend Jo and Mark's unit.