Rachel is an extremely helpful and friendly host. Even though we did not get to meet face to face, she was always contactable through phone calls, whatsapp, messaging and responded to us instantly. If you are looking for a place that can accommodate 5 to 6 adults that's literally next to the Southern Cross Station and minutes to many free tramlines, affordable and clean with amazing view, Rachel's apartment is one you should check out! I will go back to her apartment if I go back to Melbourne again!