Hi Paul,
Thanks for the stay. Great place and good location.
Your check in procedure needs to be improved. Having to wait almost 2.5 hours beyond the check in time is unacceptable. Not to mention the poor communication from the team the runs the reservations.
Upon arrival there were no keys in the lock box, I contacted your team and was told that the handyman had them and they would be 20 minutes.
After 30 minutes I had to recontact them and was told they were now in the lock box. I travelled back to the apartment to find that they weren’t there. So I contacted you team again to ask for an eta and was responded with “sorry for the delay”… Then had to wait another 2 hours with very limited communication from the team until I was finally told they were there.
I literally thought the booking was a scam and was looking for alternative accommodation.