MasonNets is a property management company. When we arrived the individual meeting us brought the incorrect keys. Took another 45 minutes or so for another person to bring the right keys. Inside it was spotless. The fire alarm was beeping and a light bulb missing. They went to the store and came back with replacements. We informed them the extremely small coffee press didn't work. They said they would replace it with a new larger one, this did not happen. None of the windows closed all the way and the bathroom window has the largest gap of about 3 inches. Let them know about the small ants in the bathroom. They said it is an old place and hopefully they would have it fixed by the next time we visit. The Kitchen ceiling started leaking on the last night we were there. I sent them information around this at 4am. The property management team did not respond until an hour after our checkout.
The designated parking spot often had someone else parking in it. Let the management company know and they said they would reach out to the account manager.
When we accidentally canceled this reservation, AirBnB worked with the property management team and myself to resolve the situation to our satisfaction.