Mon was very quick to answer queries and understanding when busy lifts caused us to check out a bit late. The apartment was clean, light, wonderfully equipped (from tea, coffee, shampoo, iron, laundry facilities, cooking equipment, to towels, blankets, comfortable beds.) It is so conveniently situated, close to Spencer Street Station, some good, cheap restaurants in Rose Lane and a bottle shop. We really liked the balcony, access to fresh air and the view. It was simply perfect for our 4 night stay.