Keys were not at the place of pick up. It eventuated that the apartment had not been cleaned from previous guests, we had to wait in the foyer whilst it turned out the cleaner was cleaning (to a very poor standard). It was over 90 minutes after the check in time until we made it in.
We then realised the dishwasher was full of dishes, the table had not been cleaned, the bathroom had been very rushed cleaned. And not all amenities were available (no loo roll). In full disclosure, the cleaning fee was refunded to us and a follow up cleaning service was offered, however, thought others should be aware of the troubles we had.