A lot to report on this one. I fell ill so my partner went to find a 24hr chemist for me. We were then locked out of our room at 3isham during the time I went downstairs for 2 min to get my partner from the ground level. ( you can’t buzz people up which is also extremely outdated and unsafe. I called and called for after hours help and when the girl came her master key didn’t even work. She came back and we eventually got in, not one apology or word from her. I called reception the next day just for their own benefit cos if I had had my baby in their I would have been absolutely livid and escalated this further.
Next I call reception Man with black hair to extend our stay and asked rates. He was blunt, vague, disinterested and frankly rude doesn’t cut it. I agreed to move forward and book where he advised there will be surcharges for paying via phone so come down to reception. I asked how much the surcharge was as I couldn’t come down. He scoffed like I was stupid and said I can’t give you a figure probably like $1-2 so I said ok of course just do it via phone as he said I must pay immediately not on check out or when I was ready to come down. He then proceeded to tell me that I need to come down ASAP as reception closes at 6pm. I said no problem so 5:45? Again, scoffed and said earlier despite me saying I wasn’t ready to. Non the less I set my alarm on and headed down, even though it was the night I had already paid for and wasn’t checking into the new room til the next morning, and it was already paid for over the phone ??? Which is interesting as he actually didn’t charge my card immediately at all when I went down to discuss such appalling treatment.
This man should not work in hospitality. If the reception closes at 6 I can get there at 5.59 and you still need to serve your guest. I’m not sure why he then proceeded to give me keys ( or try ) for a room we weren’t checking into that day and it was paid. I asked the man if I had done something wrong and why he was treating me so poorly -he shrugged and had nothing to say. He then looked at my partner and asked why he came in at 3am to the car park ( he had been to the chemist for me ) not that that matters or any of this persons business as the car park is 24hr and we paid $25 per day so I have no idea how this person thought that was a relevant comment or defence. We were so taken aback by the staff and service we cancelled the rest of the trip and stay with them.
Also they advertise as serviced apartments but don’t mention no cleaners work on weekends so that’s entirely untrue. The showers flood and they will only give you 2 towels for what was a 3 day stay, you’ll need to call reception for that and deal with the unpleasantness. Such an awful experience I really hope no one else has similar. Don’t book here for your sake. The rooms are fine but the service made us regret every cent. Such a shame