Upon arrival at Kevin's property we immediately felt as though we were
living in someone's personal space, the personal belongings spread around the house were obvious. (Wallets, Car keys, Children's toys spread under furniture, boxes of personal items in garage)
It appeared as though the house had not been cleaned prior to our arrival,
The floors were not vacuumed, the main shower had mold growing, there was dust and dirt on most surfaces.
Kevin failed to inform us that the washing machine was broken, and that the garage was not available due to a previous guest breaking the tiles.
I do understand these things take time to be fixed, however he admitted he had known about the faults since earlier that week and made no effort to inform us, we are a family of 5 that had been travelling and booked this place due to the facilities that were supposedly available.
To our disgust when we put our children to bed we found hair through the three beds.
Yes - Pubic Hair.
We found one extra bedding set, and slept on top of the covers in the other two rooms. Had we not been out late and putting our kids to bed (around midnight) we would have left immediately.
Although Kevin agreed to refund the second night of our stay he wasn't willing to refund the cleaning fee until a dispute was raised.
Having to seek alternate accommodation at short notice, on the school holidays was very expensive. Not having an immediate refund, by disputing over the cleanliness was not helpful.
I would not recommend.