We had the pleasure of staying here for 2 weeks when we moved from Perth. The apartment was exactly as described by Justin. We didn't get to meet him, but our stay was definitely efficient as the communication was clear and timely. We didn't have any problem during the stay and the location was definitely a plus. The only other feedback we have is the apartment was on first floor with no lift, which was a little bit of a workout for us when we arrived with 3 big bags from relocating. Overall, we would recommend it to anyone wanting to explore Melbourne and be close to all the great suburbs including the city - we definitely stay here again!