our experience with this apartment and Roomerang was mixed. the location is perfect for a city getaway - right next to Melbourne central station. the apartment was fairly clean, but there was obvious damage - some scrapes on the walls, a decent dent in a doorframe, and the most obvious was the shower - broken shelf and faulty shower head.
the place is quite cozy, beds were comfortable, couch was comfortable, so overall the apartment is a good place to relax after exploring the city or going out.
communication with Roomerang was mixed. communicating through the Airbnb app was useless. I only received automated responses to any message I sent - including reported the damages I found. I had to call their listed number to get any response. fortunately, I always got answers to any questions I had including check-in, reporting damages, and check-out. I didn't like having to call on my holiday for every inconvenience with the apartment.
I felt quite uncomfortable with the checkout process. the listing says a "strict 10am checkout" with a fee if you're late - then offer no way to check out in the app, or any process to confirm you have checked out. so basically a threat, then no solution to make sure you are checked out. just "leave the keys and go".
the view is amazing. it definitely makes up for the minor damages and slightly poor communication. sitting back and looking during the day or night at view was so worth booking this apartment.
overall a 3/5, because the location is perfect, the view is amazing, it's very comfortable, but there are lots of small problems that added up to aggravate my partner and I.