Chitra and Sam were very helpful and Sam was there when we arrived to show us around. They even contacted us when there was a tragedy in the city to check if we were OK and that was very much appreciated. The location was absolutely brilliant with trams to the city just outside the door. The Royal Melbourne Children's hospital is just across the road and the Royal Melbourne hospital is about a 5 minute walk down the road. The bed is a double not a queen so if you are tall that could be a problem and the bed in the second bedroom is a sofa bed. I hope this will be changed in the near future. Secure parking is good and under cover and the pool looked lovely but due to cooler weather we didn't get the chance to go for a dip.