We didn't meet Jo but she was very quickly available by mobile and email. Her offer of help to plan our stay was appreciated. The apartment was clean and very well equipped with many little extras that weren't expected. The bed was VERY comfortable and was obviously better quality than what is usually found in holiday accommodation. The apartment was only a 5 min walk to Bridge St where there was any number of cafés and boutiques. Also a short ride in a tram found you in the centre of Melbournes CBD. We will definitely be choosing to stay there again!