Joanna was easy to communicate with and messages were answered promptly. The self check in was easy and worked well. The house has three very good sized bedrooms and one smaller single room. The living , dining and kitchen area is spacious and works well. The kitchen is quite well equipped and has a very large bench area. The beds were comfortable and the location is in a lovely quiet tree lined street. There is a nice outdoor area which we did not get to use as it was rather cold and wet for much of our stay. WiFi was good and the large TV had Netflix. This home would be suitable for a large family or for a two family getaway. Happy to recommend for a stay in the Kew area.