We were told to go to Cloudrise loby to collect the keys and it was actually the Skyrise loby we needed. The unit was not clean and the windows were so dirty you could write on them. We found some more towles in a cupboard as the ones that were placed on the beds were very stained. Only 1 bedroom is airconditioned and the one without AC faces the western side and is all glass. Even though the weather was cool it was not pleasant in the room. The airconditioner always reverts to 24 deg or turns itself off. The bed was broken and also 2 chairs, this has been in the comments before (I will always read comments after this stay). The internet was not working and phone signal was very poor in the unit so browsing resturants etc had to be done downstairs. This was to be a special weekend for a birthday and we were so dissapointed. Do not be fooled by the words Crown or Luxury, it is neither. I have stayed in Air listed properties many times and have always been happy but not happy this time