We were initially taken to a room which looked nothing like the advertised pictures. When we mentioned this, we were shown another room which was more like what was advertised, however after looking around it was not what we were expecting. The room itself was a lot smaller than the pictures portrayed, and cleanliness was definitely not up to standard. When speaking to the manager Phoenix I was told that I can’t expect the room to be too clean as this would cost them too much to pay for between each guest. I don’t believe this is acceptable, especially during the covid pandemic where cleanliness should be prioritised. He was rude and unwilling to try resolve the issue other than offering a partial refund of less than a fifth of the total price excluding service fee. I was told because I sat on the bed that we couldn’t have a full refund. We were unhappy with the service and felt uncomfortable with the host.