Connie was wonderful and able to be contacted whenever we needed. She was very accommodating to our check in/out needs and made it very easy to check in and receive our keys. Connie always had fast replies and was readily available for any questions we needed. She checked in with us from time to time and ensured we were happy, especially towards the end of our stay. The listing was accurate, and we were provided with everything we needed. Southbank is a wonderful area, the people around were very welcoming.