Very poor communication, no checkin information even though check in time provided prior, so we all family had to wait outside exhausted wondering for hours, opening lock was nightmare, we were unable to open lock as the key code was given wrong, so guess what we were outside for a quite long time.
Next day 11:00 pm we come to park and parking space was taken by someone else, tried to reach out zijian and ling but no response in their message chat, building management says the parking place is not for our room as they have two rooms for bnb assigned the same parking place.
it's horrible experience with chekin and car space,...location is very nice for sure, but aircon is smelly...
We got apology too, but horrible mistake like not able to provide checkin info on time, giving wrong key code, there is no one to call anf you need to get chat response for hours, when parking space is taken by someone else and wait for hours to get response back.....this sort of experience needs be felt by Zijian and ling on their holidays to understand people come for holidays, not to deal with your poor management.