Jenny was very easy & pleasant to communicate with. Her description of the apartment was accurate & it was perfect for a week's visit by two people to Melbourne. It was quiet, despite being on a busy street, & a short stroll from some good places to eat. The bed & seating were comfortable. Nice touches included two myki tickets, breakfast supplies in the frig. & a folder of useful information about the apartment & the local area. Access to the CBD is easy with tram or taxi (or on foot if you're a keen walker). Getting to the apartment requires climbing 4 flights of stairs so it may not be suitable for some. We hope to stay there again next time we visit Melbourne.