BED BUGS!! DO NOT BOOK!!
We had a horrible experience staying in this apartment. We woke on the first morning with bites all over body, we gave the benefit of the doubt and assumed it was probably mosquitoes. The next night we did not sleep as we were so itchy and getting itchier. We found bed bugs in the sheets, small red blood sucking bugs, when you squished them they burst full of blood. By the time we noticed that night we were absolutely covered in bites head to toe, including our private parts. There was also tiny blood specs on the sheets. We have plenty of photos and evidence and happy to share with people who are interested. We could not stay here any longer and called Chammy in the morning to discuss. You think this would constitute a full refund right... When we spoke with Chammy in the morning, her tone was not empathetic whatsoever, she simply reiterated that is was clean before we stayed (she said they turned up because of the rain LOL). She was not apologetic at all and didn't help to accommodate except for changing the sheets. We notified her that we simply couldn't stay here anymore and expected a full refund for the two nights of being eaten alive. She refused to do this and it was a Saturday in Melbourne. This made it IMPOSSIBLE to find suitable accommodation in the city without paying MORE than our total booking. We have called Airbnb who are investigating, our absolute minimum expectation is a complete refund for the nights there as we will need this to try offset the cost of the new accommodation. We also had to: try and find accommodation by calling lots of hotels and move all our stuff which took around 3 hours, go to the pharmacy for creams and ointments which cost >$40, had the stress of being in limbo about our refund, we were also extremely itchy head to toe for the remaining two nights of our holiday... a terrible experience to say the least. Not to mention the place was dirty when we arrived, cigarette buts on the verandah, rubbish under the couch, lots of marks on the walls...EW. How can Chammy sleep at night not offering a refund in these circumstances?