This is a very character filled apartment and Neil has lovely stories about all the items. My mother, who is into family histories and antiques just loved the furniture and chatting to Neil. Robert was prompt in replying to texts and phone calls and checking in and out was very easy and flexible with arrival and departure times. The apartment is in a fantastic location, so close to the tram and walking all around central Melbourne is possible from here. This apartment won't suit anyone who wants to really self cater as the kitchen is difficult to use with lots of clutter. But if you are wanting central Melbourne for a couple of days and eating out every day then this is perfect. My husband did find the bed and base single a bit soft for him but I was okay in either bed. There are nice woollen underlays on the mattresses.