I booked this Airbnb back in July, we were super excited to do something on our long weekend & to just relax.
Well when we got to the Airbnb something didn’t seem right, there was dishes in the sink, wet towels hanging up & a bed that hadn’t been made.
I called Regina with no answer, I wrote to her through air bnb & got a response straight away which was great.
Unfortunately for us Regina said she had this date booked out & was away there for didn’t have a cleaner booked in between stays so yes when we arrived the house was still dirty from the last guests.
Regina said she would refund the cleaning fee and get esomeone to drop out clean linen or give us a full refund. We took the refund but how does someone make such a big mistake?
Our long weekend was ruined with nothing else booked and to late to book anything else.
Just seems odd that we had done part payments for this booking & she had no idea we were staying…. We also got the check in details so that doesn’t match up either.
To be honest, stick to the reviews. The place was dirty, Dusty & needs a good make over. The photos are nothing like what’s in real life.