The flat was in a good location for us, right next to the tram and a 15/20 min walk to chapel st. The pool on the rooftop was great.
It’s important to note, as others pointed out, that the flat extremely close to the offices next door, meaning you have no privacy unless you’re in the bathroom. The flat is not as bright as the pictures show and since we had to put the blinds down when people were in the offices it made it even darker. The flat didn’t have a great smell when we came in, probably due to inadequate ventilation. All the notes with rules plastered in different sections of the flat felt a bit uncomfortable. When checking in, you are given the keys and not shown or explained anything, which for someone new to the building can be frustrating.
During our stay Grace was attentive and responsive, however on the last day we were incredibly shocked by her phone manners. We struggled to find where to leave the key, as the post box had access from two different rows in the mail room, and even the concierge didn’t know where we were supposed to leave it. When we explained this to Grace she was really disrespectful and got incredibly defensive saying it was “just like all mailboxes”. I’ve lived in many countries and have never encountered this format, and as a guest new to the city and the building, her tone and manners were completely unacceptable. Considering there were so many stickers telling you not to throw parties or stain the towels, it was a bit disappointing to not have detailed explanations for the important things.