Very responsive and great communication. House was just lovely- beautifully styled, welcoming, cosy during very wet weather. We appreciated Madeline letting us know house was ready 5 hours earlier than checkin time so that we could access it at our convenience.
We loved the bed, deep spa bath, coffee, heating and book/magazine selection. Even when we were stuck inside with a toddler during days of rain we were al very relaxed and happy.