got into Australia after midnight...let the management know in advance....they originally said we would have to pay 15$ fee to pick up keys at 7 11 an 8 minute walk from the apartment....or wait outside the building and count on strangers to let us in to access the keys/fob after midnight.
in fairness we had an issue with a curtain that wouldn't rise and they responded rapidly and waived the fee for pickup at the 7 11.
still cost us a few extra bucks to have the cab stop at the 7 11 and was just weird given that this was our first hour in the country...and without even a contact name we were originally told we would be charged an extra 15$ fee to have the inconvenience of stopping at a quick Mart store after
midnight to get a key to a place we had already agreed on a price for and paid for.
also in their defense they agreed to consider changing that policy.
hope they do because the place was great....centrally located, great view and very clean with a pretty responsive team.