Where do we start, nothing positive at all.
After booking the messages started with all these rules and fines etc.
We asked for a late vacate, was advised this was a $40 fee.
Then on the morning of arrival, we received a text. As follows, to collect the keys strictly after 3pm from a 7/11 Servo 400m on the road.
I arrived at the Servo, I was advised there were no keys to collect. we waited another 20 min, asked the servo to check again no keys.
In the meantime, I had left messages with Tiffany. no response at all.
After waiting 45min we cancelled, then all of a sudden Tiffany made contact.
She claimed the keys were there at 3.20, this is an outright lie.
I sent the message below.
You had the audacity to request an additional $40 for an late check out, yet can't even get the check-in right , especially on a 36° day waiting in the heat for the 3pm time.
We were advised our refund was declined.
Needless to say, thank you Air BNB stepped in and confirmed a full refund.