Alex was very helpful in getting us set up and going. Location was perfect as described - only 6 minute train ride to Flinders. Only issue was the ELEVATOR - since the unit was on the top floor (6th), it was difficult carrying everything up the stairs. Alex reported the elevator was scheduled to be fixed the day we arrived. Signs on the elevator indicated it had been out for repairs the previous week, and other residents we talked to said there have been ongoing problems for the last year. If you are not willing to take everything up the stairs, ensure the elevator is actually working.