Avoid staying in this place, if you even get the chance to pick up the keys. The Apartment body does not allow Airbnb guests to stay here and the residents don't like it ether and tell you so.
Let me walk you through this shocking experience we had trying to stay in this AirBnb.
We arrived at the set of apartments to which we had received a message from the owner telling us the keys are inside the apartment building. This poses the first problem as you can't enter the apartment without a fob key. So we stood outside until someone opened the door from the inside as they were leaving. We went to the communal letterbox where the key for the apartment was meant to be, and there was no key in the letterbox and the letterbox was wide open.
At this stage I felt it was us getting the wrong apartment block. So I tried calling the host, with no answer. I tried calling 4 more times with no answer and I messaged multiple times.
During this time we had a woman yell at us for leaving the door open and telling us no AirBnb people are allowed in these apartments. We then had another woman tell us that kids just walk in off the street go to the owners letterboxes knowing that there are AirBnbs there and take the keys and help themselves to the rooms. I thought there was no way this could be true but sure enough. 7 young hooded kids wait for someone to walk out the door so they could come in, they head to the lift and go up to a level. The woman telling me this story said to me, 'they are the kids' . Whether this is true or not I do not know, but it didn't make any of us feel safe.
FINALLY we get this response...(all apartment numbers and floors will not be mentioned) 'We have another AirBnb on another floor of the apartment and my cleaner gave those guests your key. I do not know why'. (This for 1 doesn't make sense, are the guests that booked the other room now staying in our apartment room that we booked?? she proceeded to send us a photo of the apartment key which made this all the more confusing. THEN she followed with another message saying...'I am at the races... I will give you the number for the guest at the other room'... This again means the guests are staying not in the apartment we booked but the one they booked with our key? And how would that help us get into either the room we booked or their original room? Would we have to swap?? All this could have been understood over a phone call but again she refused to answer.
We wrote back saying 'we don't have time (we had to be at a wedding an hour after check in). Our friend who was staying in the AirBnb with us had to book a hotel room and we had to go and stay on a friends couch.
We didn't hear from the host again. No apology, no let me come to you now and fix it. no we will refund you straight away. Shocking hosting even after the fact that all this was their fault.
But putting all of this aside. The biggest part is that they aren't allowed to have Airbnb guests stay in these apartments. Which of course was never mentioned.