Communicating with Rachel was easy leading up to check-in. Unfortunately when we arrived, the unit was dirty and smelled very musty. There was mould in the bathroom which left us feeling unsafe about the air quality. We had arrived in late and only stayed for one night. I would recommend this unit for its location and if you don’t plan on being in the apartment for very long (minutes away from st.kilda pier) however, I would not recommend if you have any breathing issues or are concerned about cleanliness.