Myself and my wife booked this place 4 x days prior to our wedding day for a 2 night stay, we had thought we’d booked a whole apartment. We soon realised we actually booked a room in someone’s apartment which did not suit our needs.
We then contacted the host Am and explained the mistake and kindly asked for a refund so we could look elsewhere for suitable accommodation to which he replied “no” as he had a strict policy on cancellations. We explained we were due to be married and it was an honest mistake to which he replied “no the booking has to stand”. This was 48hrs prior to the booking commencing.
When we arrived at the apartment at first glance everything seemed okay although there was a strong odour in the apartment like a dirty rubbish bin.
Upon further inspection of the apartment we realised it was quiet grubby and dirty especially the kitchen, the sink in the bathroom had mould on it and the toilet was also quiet grubby with a strange odour too.
We decided it wasn’t for us and checked in to a hotel. The next day I messaged the host to tell him we had vacated early to which we had no reply.
The apartment is in a great location with amazing views, the host needs to learn some people skills and be accommodating of people’s circumstances & compassionate where there is an honest mistake in a booking.
Also ensure the home is clean & inviting.
We just felt he had our money and didn’t have any concern about anything else and was no way refunding it . We have since contacted Airbnb for support.