While the location of this place was absolutely incredible - it is a 30m walk to Windsor station, that was the biggest selling point. The person who was supposed to meet us at check in to give us the key didn't have it on time and the cleaners had to come to give the key - we were waiting outside for 15 mins in the heat for them to arrive with no prior notice to say they were running late, especially annoying after a flight, considering check in is already later than average at 3pm.
The apartment itself was not entirely clean, lipstick smudges on bathroom door, needed to be vacuumed. We were also not provided enough linen for 3 guests even though we had specified we had 3 people staying when asked about how many guests were staying. There were only 2 bath towels provided and when we requested the extra linen for the sofa bed and the bath towel we were told that we needed to let the host know in advance that the sofa bed was to be used so linen could be provided - however it did not say this anywhere in the listing or in any of James' messages prior to check in. He then tried to charge us $30 delivery to have the linen sent over - we refused to pay this fee as we specified guests and subsequently never received the linen.
After using the bathroom once, the toilet leaked water the entire time, we tried to fix it ourselves to no avail. After contacting James about this issue along with the linen mix up - our messages about the toilet were ignored and nothing was done.
As stated, the location was absolutely amazing but that was the only great thing about this place. James please work on communication and update your listing to get guests to specify that linen is needed for the sofa bed prior to check in if that is your expectation.