This airbnb is Arrow Hotel on Swanston St, a great place to be as it is accessible to anywhere. The tram is just in front of the entrance. The problem is the host. He stopped replying messages since 10 days before our departure, even till our check-out. As we booked thru airbnb, no housekeeping service provided by the hotel. But there was no instruction from the host on how to get things, throw garbage etc. Tried to contact host, but no response.