We were able to chat with Sainan and her family. They are very friendly hosts. The unit is exactly what the photos and descriptions depicted. She also has brochures and leaflets that will guide you through your Melbourne trip. Good value for money, with free breakfast and there's a grocery nearby if you need stuff to cook! The beds are comfortable, and there are a lot of extra sheets. The TV is also huge and there are a wide range of DVDs. Highly recommended if you're looking for a suburb just near the city!