Extremly disappointing and a horrible experience.
We had a whole weekend planned based around staying at Al's place. Check in was at 2pm. At 1:41pm Al asked me what time I wanted to check in and that they were getting the apartment ready, so I told him I was ready when he was.
At 2:51pm he said the cleaner took the keys to the South Eastern suburbs and they are arranging to get the keys. I tried calling him with no answer. I even offered to pay for an uber myself to grab the keys. No response. Then at 3:19pm he again said that they were retrieving the keys. That was the last thing I heard from Al. I continued to mesage him and call him with ZERO response. In the end I had to pay a further $1,000 for a last minute accomodation. We we're left in the rain waiting around for hours.
Completely ruined our whole weekend.