easy check-in (make sure u read the instruction crefully and open the link on how to get the key). very prompt reply. we had a little issue abt the heating in the place, but simon helped us to get a portable heater, thank you. as described, great living room where u can chill after a long day of sightseeing and watch ur fav netflix. 5 mins walk to southern cross stn, 3 mins walk to tram stop (free tram in the city). thank you!