When making the reservation for 2 nights, for a guest using my account, I advised the host the name of the guest before the booking was confirmed. The host messaged me to ask for my ETA, I replied to advise her that once the guests are on their way I will let her know.
The guests arrived and waited outside the locked gate for almost 1 hour. I attempted to email, message, and call the host numerous times with no luck.
A full refund was requested, and the host has only partially refunded 'excluding preparation costs and out of pocket cleaning', even though the guests were not able to check in.