We felt there were many positives to our experience at this Air BnB. The apartment has a nice layout and the furnishings are great. The bed was comfortable, the apartment was clean, the TV was sizeable and we were impressed by how well stocked the kitchen was compared to other apartments we have stayed at. The East Melbourne location is great though we do agree with other reviewers the noise from the public plaza area echoes and carries up to the apartment.
We had to down-grade our rating purely because of how poor the maintenance for the apartment was. We stayed for 2 weeks, lodged maintenance requests on day 1 and no one came to fix the issues throughout our stay. The issues we encountered were numerous (listed below), and hence we felt we could not give this apartment a higher rating:
- the shower drips constantly
- there were 5 light bulbs that had blown, making the bedroom and bathrooms dark, and the study/work area unusable
- the extractor fan in the bathroom functioned only half of the time
- the kitchen rangehood was not functional
- the blinds in the dining area have no cord attached, so we had to stand on a chair to manually roll them up to let in the light
- the cord for the kitchen blinds was incorrectly installed so we could only open the floor-to-ceiling size blinds by less than a metre
If the maintenance was kept up-to-date or attended to in a timely manner, we would have definitely rated this experience higher, and I'm confident that resolving these issues will lead to more comfortable stays for future guests.