We stayed here for 8 nights in mid summer. The view and location are what make this place so great for a week in Melbourne. There is easy access to the train station, and to both Bourke St and La Trobe St trams. We had an older son and it was easy for him to get home late at night as well. The apartment has two bathrooms, which we found excellent because there were four of us. As one of the previous reviews mentions both shower heads were broken (they slide down the rail). This was only a slight inconvenience especially if you are tall but hopefully it will be addressed quickly and you could still use the showers. Bathrooms were spotlessly clean.
Communication and check in was easy. S&S responded quickly from their off shore base and put us in touch with their local rep. She responded quickly via WhatsApp and met us promptly at the apartment and was there when we arrived. She also brought a second key back for us when we requested it. We did not have any other contact with the hosts or rep as we didn't need it because we have stayed in the same block before.
The apartment is on one of the top floors of the block. We did have issues with the lifts - there are only 2 serving the upper floors and on several occasions one was out of service . This made the queue for the remaining lift long. But we were on holiday so it didn't really matter, except one day when we were rushing to the tennis - I can imagine it would annoy residents at times.
Some apartments in this block do have an issue with the wind whistling up ventilation shafts (or lift shafts, I'm not sure which). In the last one we stayed in this was unbearable and we couldn't stop it. However, S&S provide a draught stopper snake which worked perfectly and we had no issues with the noise - use this if you have problems.
Overall a good place to stay for an inner city break.