Please read this complete review. I’m surprised by all the other positive reviews.
We liked the view, location, and parking.
Unfortunately we were dissatisfied with the cleanliness. There was a lot of hair on the floor behind the bathroom doors; the rest of the apartment floor was also not clean enough for our crawling baby; the vacuum bin was unpleasantly overfull; the pop-up sink plug spewed out disgusting lumps of black gunk; the cutlery, crockery, and glassware was all dirty and required re-washing before use; the cutlery tray also needed to be cleaned. I was pleased that the knife was sharp, however the kitchen lacked many essentials and was suitable for little more than serving and reheating take-away, despite the listing stating ‘everything you need to prepare a home cooked meal’. The amenities tab on the listing also included a coffee maker which is different to the kettle and instant coffee sachets provided. While I understand there is an abundance of restaurants and cafes nearby, and it is probably expected that most short stay occupants will eat out or eat take-away, is still a serviced apartment and Airbnb so I expected a lot better. The inadequate kitchen facilities made cooking for my children and husband quite difficult. The chopping mat was thin, flimsy, curled, and overused; the plastic tongs were melted; we were given one cloth, no scourer to scrub the frying pan, and one rubbish bag for the bin; I did receive a message to let the host know if there was anything we needed, but that was the next day after we had already bought a can opener, scourer, tin foil for the oven tray, and bin bags. The kitchen would also benefit greatly from a drying rack for the dishes.
The pillows were comfortable but we founds the beds to be painfully hard. They are not ‘large king-size beds’ as the listing states. The blankets were so thin and there was no extra bedding (despite being stated in the description and in the amenities tab on the listing) or electric blankets so we had to leave the heating on in the whole apartment to keep from freezing. I find this an unpleasant heat to sleep in as well as environmentally irresponsible. It was also difficult to get the heater to maintain a comfortable temperature overnight.
The showers were nice, though they too could have been cleaner.
The day before our stay I received correspondence regarding check-in which also advised there would be a $300 bond required. This was not stated in the listing. I then had to wait 4 days after checkout for the funds to be released from holding.
After our stay I received a message for private feedback as they are new to Airbnb, however the reviews go back over 2 years which I feel is considerably more time than required to address these basic issues and therefore felt the need to give an honest review for the future potential customers.