Alex was AMAZING! I would message him late at night so that he would have the message in the morning, thinking he wouldn't get back to me until then. He would reply immediately - nothing was too small or insignificant to ask about and he was extremely professional and helpful! Not everything went to plan, but all in all it was a fantastic apartment in an incredible location - Chapel St is only a 2 minute walk, so many great restaurants in the same street, train station is incredibly convenient at less than 4 mins walk. Apartment itself was clean & well presented, with a pretty unbeatable view over Melbourne. Kitchen was well equipped, plenty of linen provided and there really is nothing lacking. Beds are really comfortable! Thanks Alex for a fantastic experience - would totally recommend this apartment to everyone!