The location of the unit is fantastic. Great central location, walking distance to supermarket, train station & tram stops.
The unit itself is good, though it could be great with some furniture upgrades & some personal touches. The furniture is well worn & dated.
All of the below issues were communicated to the support team, while their communication was excellent, their action wasn't.
The unit was dirty, there were fresh towels & sheets etc, but other than that, nothing else had ben cleaned from the previous guests, or for a while.
Used coffee cups in the cupboard, empty soap containers etc in the vanities and showers. Dirty fridge & microwave. Finger marks all over the dining table. Dirty cupboard doors. I had to clean the mirrors to see in them. Windows & screens are dirty, mould growing on the window in the main bedroom.
There wasn't a dishcloth or dishwashing liquid for me to be able to use to clean up, I was asked to purchase & provide a receipt to be reimbursed. A reclean free of charge (hahaha) was offered on the Saturday.
The smoke alarm was inoperable, there wasn't a battery in it. Obviously making the unit non compliant. I was actually asked by the support team to buy a battery & insert it! We checked in on Wednesday & the battery was inserted by the owner the following Monday.
The mattress in the main bedroom is either very well used or way to soft, we were rolling into a trough in the middle & struggled to get a good night's sleep.
I asked for a refund of the cleaning fee & was only refunded 50%.
I could've got a hotel room with daily service for the price I paid, so I'm not a happy customer.
I don't think guest paying a decadent amount of money should be asked to restock & clean the accommodation, let alone make it compliant!
I will be taking this up with the Airbnb team