Host needs to familiarise herself with Airbnb policies much better!!
This booking was a bit of a nightmare.
Originally booked then host withdrew listing, then relisted at $250 p/nite more then original price. Then asked us to pay difference directly to her which I now know is against Airbnb policy, After some negotiations and contacting Airbnb we agreed on a price. We paid deposit $1700 in Nov 2021 then balance of $2000 in March 2022 for 6 nights. Then 6 days before our due arrival I received a msg from Host saying she was cancelling the booking as she hadn’t received any money. I sent her copies of receipts and booking confirmation but she wasn’t happy with that and told us that we needed to contact Airbnb to sort it out, which I did. They told me that she would receive payment in full 24hrs after checkin. If she was up to date on policy she should have known this. This was a stress I didn’t need to be sorting out with Airbnb at midnight the night before we were due to leave on holidays.
The apartment was spacious
Enough for the 8 of us but as we had children with us we found it hard to relax because of the amount of breakables that were around and there was a lot of clutter. We had to rearrange a couple of kitchen cupboards so things didn’t fall out each time we opened them… not something for want to do while on holidays.
Beds were made with a bottom sheet and a doona only. I feel when when you are paying this sort of money you should be supplied with full linen sets and towels of motel quality which we have been supplied with before at other properties.
The last thing was checkout time ..
The listing stated that the checkout time was 12… the host insisted we be out be 10am so she could bring cleaners in. If she wants 10am checkout it should be stated in
original booking. Overall not very happy with this experience.