I want to say that if this were only based on the home itself, I would be giving this review 5 stars - so I’ll happily start with the positives. The home is situated in a fantastic location. Carlton North is a lovely residential area, and the home is just one block off the main strip which has a string of great cafes, restaurants, deli, markets etc. It’s only around a 20 minute walk from Fitzroy which is fun to explore, and around a 45 minute walk to the main area of the CBD. The space itself is beautiful. Newly renovated, great layout, and very comfortable for my friend and I, who were staying for the week. On top of that, the kitchen is amazing and equipped with all the basics you’d need. I have to say I really loved this Airbnb.
Unfortunately, the management company/host really did not make this the most enjoyable experience. To start, were granted early check in, and when we got to the apartment, it hadn’t been cleaned or put together yet. Honestly, this wasn’t a big deal to us and we went about our day, while the cleaning crew spruced the place up. However, my friend had left a few items on the side table in her room and noticed they went missing when we came back later that day. After emailing Euan, he confirmed the cleaning crew had a couple of the items stored away, yet not all of them. Frankly, there was no apology or real effort to recover the things that went missing, and it took five days and numerous emails to finally get back the few items that did turn up. In addition, we asked for a late check out, as our flight wasn’t until late afternoon, and even though there was no other booking, we were told we had to be out by 10am. Again, not something I would normally complain about, because I understand those are terms that are agreed to with the booking, but considering the fact that some of our things went missing (a few of which were not returned) and there was no real apology for that situation, it would have made a difference had we been able to leave our luggage and enjoy the day in Melbourne. I would still recommend this Airbnb, but just don’t expect to be accommodated for any special requests.