Lisa is a very sweet lady. She ensured I feel comfortable and warm in the freezing weather in Melbourne. She is very welcoming and helpful. It was lovely to interact with her. Also, Cam is equally helpful caring. He helped me with my cab bookings local travel etc. Coming to the place, it is located close by to the city and is very well connected to the tram. All major attractions are close by. The room was nice clean and cosy. Highly recommended for solo travellers.