We booked this property a few months ago during Covid-19 lockdown. A family gathering to finally all be together and enjoy each other’s company and make a little holiday of it too.
Booking and checking in was faultless. All ok.
Once we checked in and chose our rooms.
Every single member of our family (8 adults and 2 kids) We all were horrified at the total lack of cleanliness of the house. Spider webs and spiders with bugs everywhere!
Every room’s ceilings and skirting boards were covered in cobwebs and spiders.
My sisters bedroom especially was bad, they noticed flying bugs from behind the bedhead, they looked behind the bedhead to find a plethora of webs, dust, spiders and flying bugs. They had to pull the bed away from the wall and find the vacuum cleaner to vacuum and wipe down the walls and sprayed with insect spray that was in the house.
My daughters bed linen was covered in black pet hair and sheets were dirty and not been changed. She wouldn’t sleep in the bed. We found a cupboard with ‘private’ on it, opened it and found clean linen there, she had to remake the whole bed in order to sleep in that bed.
Spiders and cobwebs everywhere.
My nieces kids room ( 2 single beds in the room) - the 2 year old opened the wardrobe and found red tablets on the carpet with 1.2 mg written on them. Luckily asked his Mum if this was a lolly?
Totally negligent and not on. Had this been vacuumed it would have been seen before our arrival.
The coffee tables and the tv stand and behind it was full of dust and spiders. So disgusting.
Kitchen ceilings all covered in webs and spiders.
The bathroom we were told to use for bather changing and wet room was filthy again with webs and spiders and the toilet had not been cleaned. The lid was Stained and covered in urine.
I contacted Claire and told her how disappointed we all were with this. She answered I’m so sorry.
Nothing more.
My entire family was angry and very disappointed with her response. We cleaned bedrooms. Had to change linen to be able to sleep in the bed. Vacuumed and cleaned toilets to be hygienic and clean to use.
I then asked her if she would at least compensate us a cleaning fee as the house was very bad.
Her response was “ we don’t use cleaners, we clean ourselves”.
“ If you want to leave I will reimburse you one night’s accommodation” it was in the evening. We had planned this get away for so long. We weren’t going to drive back to Melbourne that night. I explained how poor and disappointed her comments were and not willing to take any responsibility for her unkept property.
A super host does NOT respond this way, nor does a super host have a property with such low cleanliness levels.
All of my family have taken many pictures from the house with all the spiders and cobwebs and how terrible it was.
I am terribly disappointed that our weekend away was not a pleasant experience by any means.
Especially by the owner’s response.
They are not worthy of a super host title nor is this property worthy of five stars.
We paid good money for this home and expected a far more clean home....