Bruce was very responsive and we had no problems getting to the place and settling in quickly. We were not used to the cold of winter in Melbourne so we requested for a heater which was quickly dispatched even over the weekend. Also, they fixed a misaligned cupboard door.
The apartment is clean & cosy and well maintained. Near to all amenities and to the Queen Victoria Market which is 5 mins away. The tram stop is also nearby to get around the city easily.