The apartment is small but in a fantastic location. Very basic furnishings but totally fine if you are going to be out most of the day. The couch was terribly uncomfortable (it was lumpy and you could feel all of the springs underneath). The main issue we had was that the shower would not drain properly throughout our stay. The shower basin completely filled up and water started to overflow 2 min into the first person's shower on the first morning, and then it took 20 min for the water to drain sufficiently so that the next person could shower. We notified FreshOnn about the issue before 9am and they responded at 1030am saying they would contact someone to fix it. I told them that we would be out all day because we had plans, and asked if someone from FreshOnn could take care of the issue while we were out. I had to follow up at 2pm because I had not heard from FreshOnn or from any kind of plumber. FreshOnn made excuses and said a plumber would contact me when they had time. It was only when I emphasized that I would document the issue in my review that FreshOnn showed any sense of urgency or motivation to actually take steps to address the issue. Finally, at 4pm, they said they were calling other plumbers and would send the cleaner at 6pm to put some chemicals down the drain. The cleaner came but a plumber never did during our 3-night stay. FreshOnn never apologized, checked up to see how we were doing after the cleaner came, or gave an update on whether a plumber would ever come. The drain started to clog again after another set of showers (2 adults and 2 children) and it was usable but got worse with every shower. I have stayed in Airbnbs around the world and was very unimpressed with FreshOnn's professionalism and communication. I expected more from a management company. In sharp contrast, we moved to an apartment in the same building for the remainder of our stay in Melbourne and the individual host there has been absolutely fantastic about communicating, the furniture is more comfortable and extensive, and the shower has absolutely no issues despite having the exact same design as the apartment rented by FreshOnn.