incredibly responsive to communication and very very helpful. Had a couple of minor issues during our stay and Nick was straight onto it to organise maintenance. Bed was very comfortable which is the main thing you are looking for. There was heaps of cooking essentials such as oil, salt, pepper and various spices (presumably left over from previous guests) which was very handy. Only real criticism I had was that the sofa was not the most comfortable to sit on for periods of time but if you aren't planning on spending hours watching TV, it's probably not an issue.