Shakira is a really nice person, there was no problem with communication, we were given our own key, so easy for us to come in and out. The only problem for us was the cleaningness of the flat and most importantly our room. If you have allergies or asthma I would strongly recommend finding some other place. I’m only writing this comment, because it wasn’t clear for me at the time of the booking and so I really wasn’t happy with my choice.