This experience was apalling and Air B and B has shown a complete disregard for its own refund policy. I checked in on Day 2 of a 3 day stay, following all instructions carefully, to find a property so dirty, I could not stay. There had been a party on the balcony which meant the floors were filthy with sticky liquid, cigarette butts, plastic rubbish and what looked like vomit. The carpets were horribly stained as were the walls and the floors and surfaces grimy. It was truly revolting. I immediately emailed host but was refused a refund and told, in difficult to understand, badly written English, it was MY responsibility to allow for additional cleaning time and that I should have approached his partner upon check in. (I had received absolutely NO indication that the impolite and seemingly unrelated people in the convenience store where I collected key had anything whatsoever to do with the property. Finding alternative accommodation on Christmas day was hugely expensive and I have spent hours trying to resolve this - I took numerous photos sent to host and air b and b which clearly depict the unsatisfactory state of this very expensive place. I've been granted only $330 from the $700 I asked to be refunded, have wasted a huge amount of time and effort trying to get a decent response from Air B and B and have had no opportunity to talk to a consultant. I will be forced to take further action.