Staff were extremely friendly and helpful. Messages were answered quickly. The location was great, it was easy to walk to places nearby or catch the tram as there was a tram station right in front of the building. The aircon worked well for the living area although it struggled to reach the bedroom. It would be nice if the bedroom had curtains to pull down over the glass to allow for the room to be sectioned off from the rest of the apartment. It would be good if the doona had a proper cover on it, as it was just a bare doona over the sheets on the bed.