I don’t even know how to start this review. I wish I could give this place zero stars.
I booked this stay for a few of us traveling in from a few different states to Melbourne after Melbourne had not had any new cases for a few months. Two weeks before the stay, Melbourne went into lockdown again meaning we would not be able to get into Melbourne. We contacted the host as soon as we could to try and change the date (we even offered additional money for rescheduling) or a partial refund. The host LITERALLY sent us a automated copy and paste email saying that we couldn’t get any compensation because it was more then 48 hours after the booking. Like yes, I understand you have policies to stop guests changing their mind but YOUR CITY went into lockdown! We can’t EVEN travel to the airbnb even if we wanted to.
We tried to get Airbnb customer support on board to help us reason with the host. Bless the customer rep really did try, but the host would not be accomodating AT ALL. I even rang Consumer Affairs Victoria and the consultant said that legally they would have to refund me since they were not able to provide the service since THEIR CITY WAS IN LOCKDOWN. I honestly couldn’t be bothered going through small claims court to get a refund and dragging out this stupid issue any further. So yeah. Be aware if you book anything with these guys there is absolutely no compromise or compassion. Enjoy your free $600.