Self check in was an awful experience! We were sent to the wrong locker and lock combo and then when we were sent the right combo the key wasn’t in there. They asked us to take a walk for 30-40 minutes (while this is impossible with leaving our luggage in the lobby unattended) while they call staff to locate the key. We were checking in at 4pm and didn’t receive the key until 5pm, the man who gave us the key came from the elevator from the building which disappointing to see after waiting so long that it was in the building and sounded like they were on the way. We had a dinner reservation at 5.30 and had to book elsewhere because of the delayed checkin, although we did get a later checkout we would have preferred money back as we weren’t interested in later checkout. This was not professional to not have the key ready for check in. And lack of response during this didn’t help when we needed an update or anything to help our situation. This room was nice.