NEVER AGAIN!!
I would seriously think carefully before making a booking. Especially this side of the pandemic. I was a long stay guest.
I was initially disappointed when I checked in and learnt that the photos advertised are not necessarily what you’ll be receiving. NO balcony or patio (as advertised as a gurentee) and NO ensuite. The photos gave off an impression of a modern and bright apartment so naturally I was a little disappointed when I checked in and found an old two-seater couch with stains and the glasses in the cupboard to be dirty. The bedroom was so tiny you couldn’t even open the wardrobe doors! I could not connect to the ‘free wifi’ on any of my devices, Netflix wasn’t able to load at all on the TV (I ended up having to hotspot from my mobile).
On the afternoon of my 4th night as directed by the Victoria was ordered into lockdown affective from 8pm that same evening and following the premiers orders to return to your primary address I had to depart my stay 8 days early. When I checked out I was informed that I would be charged for that evening. I requested a refund for full amount of the remaining 7 days and when a few days passed by and I hadn’t heard anything I called to follow up. I was greeted with “is this about your refund”, reassuring I was just making sure the email reached her, Lyn responded with “it’s not really a priority right now for me, I have to go through all the information on airbnb and work out how much everything was and she’s got more important things to worry about right now”.
A few days passes and I was given a considerable lesser refund. I asked for a breakdown and I was told the reason for my missing hundreds was due to the commission she has to pay airbnb.