Maddy was good at communication, which we appreciated. The room is very small and it’s a double bed, not a queen as advertised. But it was very clean and in a great location, and so handy to have the tram right at the door. However getting in the carpark was complicated - the staff just didn’t pick up the phone and we were stranded for a while till another guest happened to let us in. I don’t recommend using the communal paid laundry - people hanging around to clearly steal clothes, so if you need to do washing it’s best to stand guard the whole time.