Donna was welcoming and very easy to communicate with. Directions were clear and the whole process was straight forward and exactly as described. The studio apartment was as described and photographed. Location and view were amazing and the whole apartment was very very comfortable and clean. Donna has gone over and above with provisions and you could not want for a thing. It was lovely to be shown some Melbourne lane way delights and the guest book at the apartment was a treasure trove of go to places in the CBD. I was staying by myself and the apartment block is very secure and private. I cannot rate this highly enough and will definitely be back.