this property has lots of potential but was let down by the multiple lights not working, the fan in the bathroom not functioning and no remote for the DVD player. however, the most disappointing missing feature was the out-of-service spa. The spa became inactive between my booking and my stay and it wasn't until the morning of my stay - 2 months later - that Paul cared to let me know that the spa was not working. when I contacted him to express my dissatisfaction, he disregarded me completely and refused to offer any sort of compensation. in fact, he lied about the circumstances surrounding his communication to me regarding the spa. I told him the spa was the reason I made the booking and he told me it was a minor feature, therefore I would not see compensation.
such a beautiful little cottage but there seems to be an increasing lack of care for the maintenance of the amenities and the guests within the premises.
he clearly just cares about making money and minimising the effort he puts in.
would not recommend.