The photos uploaded by the landlord were beautified. The carpet in the room was very worn and moldy, which made the air environment very bad. After I checked in, I felt the air in the room was stuffy, and the living room lights were bad, and the door locks were bad.
The door lock was broken. I was very worried about sleeping for one night. The most unbearable thing was the mildew of the carpet in the room.
I filed a complaint with Airbnb customer service, and Airbnb customer service replied that this was a cultural difference. So far you have not given me a satisfactory answer.
I complained about this homestay, but Airbnb customer service replied that it was culturally different. I would like to ask, Airbnb customer service, door locks are broken, air conditioners are leaking, carpets are worn out and moldy. What does this have to do with Australian culture?
The response from Airbnb customer service made me very dissatisfied. The response from Airbnb customer service said that the problem I reflected may be a different culture. The door lock of this Melbourne homestay is broken, the air conditioner is leaking, the carpet is moldy, and there is no internet. Australian culture? Then, why does the Shangri-La Hotel I live in Sydney not have such cultures as leaking air conditioners and broken door locks? I hope Airbnb customer service can actively handle this issue.