Only a small apartment but fine for a family of 4. The kids loved the pool. Great location and close to trams. Beds were comfy. The place was reasonably clean but the sofa could do with a clean. You deal more with Lina who meets you to check-in etc than the actual host. She was accommodating and quick to respond to any issues, although my son left his nintendo behind and communicating to find out if they had found it was slow but they did and eventually posted it after many messages. Overall a nice place to stay though.