WOULD NOT recommend staying in this place. First impressions, the intercom was smashed in at the entrance of the building. As we walked into the lift, there were pushed in and broken buttons.
Upon arrival after our check in time, the cleaner was still there. After standing outside the room for 5 minutes the cleaner had finished and we were able to go inside. Straight away we found the floor to have crumbs and dirt all throughout the hallway, bedrooms and lounge room.
The overall cleanliness of the place was poor. The kitchen sink had food all in it and the cupboard was full of expired food. When opening the drawers, utensils, cups and plates were all covered in food. The table cloth had stains on it. There was dust over many surfaces in the apartment and on the bedroom skylight windowsill there was thick layers of dust hanging over the edge.
The furniture was very well used, having stains on the cushions and lounge as well as hairs, dirt and crumbs all over the lounge and in the cracks. Upon our first night, one of the kitchen chairs broke resulting in someone falling to the ground. The overall display of the furniture was messy with rugs being scrunched up in places. The photos posted are very clearly outdated and give a false impression.
The beds do not have a mattress protector on them and one of the beds in the first room has a huge stain. The bed covers are sheets and not proper doona covers. No natural lighting in either bedroom as the only window is in the lounge room, making it very dark in the morning.
In the bathroom there were loose tiles, the shower was leaking and covered in mould. There was an exposed cupboard with mess everywhere and it was extremely untidy. When we arrived, there was mess in the sink, streaks over the basin and mirrors.
The location was central and easy to access tram stops. However, the immediate location of the apartment felt unsafe at times with people hanging out the front step clearly under the influence. People entering and exiting the building were intoxicated and looking rough.
Overall, the communication was reasonable. After we told them about the cleanliness of the place they sent the cleaner back to fix up some of the issues. The keys were in the lockbox at the allocated time (even though the apartment was clearly not ready).