House: Good size, wellfurnished, but v. noisy next to train line
Condition on Arrival : King bed broken & mattress on filthy floor.Rubbish bins overflowing; kitchen full of grease/stains, place absolutely stank.Dead flies in pantry, filthy broken cookware, dirty crockery/cutlery, coffee machine broken & moldy used capsules inside.Hair in shower.We spent hours cleaning the place; it was disgusting.
Check-in: A disaster. Latest time for handover was 3pm, but they refused access as they hadn’t finished cleaning (don’t think they ever started!). At 3.30 they suggested cancelling the booking. I rang Airbnb who acted & we received access codes finally at 4pm.
Day 3, received a call offering $600 refund if we’d “give something in return”.I said we wouldn’t leave positive review. Screenshots of texts, call-log & photos of condition avail to share.
12 hrs after check out, they tried to pretend we’d taken their keys.They shut up when I sent photos of keys on bench.I took photos of everything