the location and and the cleanliness of the room was very good. however, on the day of check in, michelle said that we could drop off our luggage if we arrived before the stated check in time. unfortunately, security at the apartment said that we were unable to leave our luggage and that they have told michelle multiple times that they do not hold luggage for tenants (yet she continues to tell guests that they are able to do so). we had to spend the next 3h at the nearby park with our luggages and that wasn’t very nice