Communication with Jo was fantastic, right from the get go. Just a few clear concise instructions, not pages of rules & regs. The place was super easy to find and get in to. From the moment we opened the door, we were like kids in a candy store. This apartment truly is something special. We've stayed in dozens of places in Melbourne and this one wins hands down. It's spotlessly clean, everything is at your fingertips, beauifully decorated and you feel at home instantly. The cafe out the back door is delicious and extremely reasonably priced. The train station is literally a 30 second walk, and you're into the CBD in a flash. Will definitely stay here again.....soon....bit bummed to come home really!