Check in & communications was very easy ari was nice enough to allow us to have a early check in & even a late check out. The stairs going up to the apartment can be a workout if you have huge suitcases like me and my friends did. There is a laundry mat downstairs but make sure you have your AUD only accepts cash. Location is spot on 15min walk/5min drive from chapel st where alot is going on & 20-25min tram ride into the city which conveniently the tram stop is directly outside (you must first purchase at tram card at 7/11 which is a lot across the street). The space in the apartment is pretty decent for being a 3 bedroom it is a lil tight but good enough to make it work. The TVS unfortunately don’t work with Netflix etc. Shower doesn’t stay hot for a very long amount of time if you have a full house. Overall the experience was great! Would recommend bang for your buck!