Dmitry, is great to work with. Timely responces and goes over and beyond helping you. We travelled from Tasmania on the day cruise slow boat. It was dark and raining in Melbourne when we arrived. Prior to our travels or during I asked for additional information and photos to help us locate the property, lock boxes etc and they didnt hesitate to help. On a last minute request we neede to extend our stay and they were able to accomedate our request. Great Host experiance