Overall, my family & I enjoyed our stay at this apartment. With two young children in tow, the apartment's close proximity to Woolworth was very much appreciated. We were able to walk to the Gardiner Reserve Playground with strollers.
The let-downs were during the check-in and check-out. Despite having highlighted my request for an earlier check-in timing of between 12.30-1:30pm (to provision for my earlier check-in timing, I started my booking a day before) in my communication with the host leading up to the check-in date (& acknowledged by the host), I was not able to do so as incorrect info on how to get the keys was given in the check-in instructions. It was distressing as it was a cold, wet and windy summer day in Melbourne and we found ourselves stuck outside the apartment with many pieces of luggage and two hungry children. We only received the correct instructions at 2:20pm.
Anticipating similar challenges during the check-out process, I requested for check-out instructions in advance so I can clarify the key return instructions if any. There was a question but the host was not able to provide the answer to my question until 10:32am on my check-out date (apartment check-out time is 10am). By then, I had left the apartment and taken the keys with me for safekeeping. Thankfully my schedule allowed me to return the keys later that day.
I sincerely hope the check-in/check-out aspect of the stay can be improved.