I stayed here with my mum for 2 nights, it was our first visit to Melbourne and expected to be able to ask Mathew for some help about what to see in the city and getting around. We struggled to get any response about how to check in, and when we arrived to the apartment we were let in by a woman who never introduced herself to us and that was the last time we saw anyone else throughout our stay, and we never met anyone by the name of Mathew. We felt unwelcome and uncomfortable, with our hosts seeming to actively avoid us, slamming doors closed when we entered the apartment and only leaving their bedroom when we were both in ours. The bedroom and bathroom was clean. We were very unhappy with our stay and would not recommend anyone who wanted a social host to stay here.