Mel is easy to communicate with and was able to meet us in person to hand over the keys making check in and out very easy. The apartment is as shown in the pictures and being 19 floors up gives it privacy and views out to the Dandenong ranges. The very secure STK complex has a nice communal pool area with fire pit and free electric barbecue, they're located just a 10 minute walk from the heart of St.Kilda including the iconic Fitzroy and Acland Streets with all the attractions they offer. We (a couple with 1yr old) stayed for a week with no problems at all.