This is the perfect place to stay in the Carlton/University of Melbourne area. The house is really well designed: it's tucked down an alley so it's quiet, but with wonderful skylights and windows for lots of natural light. I loved the birdwatching window upstairs, directly into the trees! It is beautifully furnished and decorated with original artwork. It is extremely comfortable, with all mod cons. The location could not be better. It is 5 minutes from Lygon Street, where there are outstanding Italian restaurants and some of the coolest cafes and bars in Melbourne. And it's very convenient for the university, should that be part of the reason for your visit, as it was for us. Anne was available by email throughout but we didn't have any reason to contact her - everything was perfect and instructions were crystal clear. We will definitely stay here again next time we're in town!