Rhodelia isn’t available, ever. Neither for the guests, nor for airbnb support resolution centre.
The unit is actually in a ‘hotel’, but looks more like a crappy student accommodation. It was very dirty, the sheets weren’t changed, hair on walls and floor, no vacuuming or mopping, nobody touched the room, even though we only checked in 2 hours after the unit was available.
First the keycard didn’t work, had to head back to reception. Then, we found the unit in an extremely dirty state, so back to the reception again. They said the room hadn’t been cleaned yet. Then they said they’d send someone to clean ‘again’. They’re full of lies. Said they’d send someone to clean, so we headed back to our room to find the housekeeper’s supervisor leaving our room. He entered without permission while our luggage was inside.
In the end as they refused to give us another room, we put all our luggage into our car and went out, so they could clean. When we came back, the unit looked a bit better, sheets were changed, still a bit dirty but we accepted it.
Just read the reviews of Arrow hotel on Swanston, you’ll find quite a lot of complaints about lack of cleanliness. In fact, while we were at the reception, several guests came complaining that their room was dirty, had to wait hours for the cleaners and a family even left after hours of waiting for a clean room as they gave up and decided to find another accommodation.