The host is overseas at the moment and using a concierge service. We had to collect the key for the apartment after 2pm from the other side of the city, which given the direction we were travelling from and our large luggage was very inconvenient. The bed and apartment was comfortable and clean. There was washing still in the dryer on arrival but the bed was already made. It’s a cosy space in the heart of everything. Make sure you close the windows at night for noise reduction. The tv is not a smart tv nor does it have a chrome cast so you only have access to digital tv station (no Netflix etc).