Kim went above and beyond to make us feel comfortable at 325 Collins Street which was a dream to stay! We got in touch the minute I landed in Melbourne and she was ever ready to guide me with the check in process which turned out to be a breeze. The apartment was Scandinavian chic (Love your 'fox' duvet cover btw) and furniture were all child friendly. The penthouse was airy and spacious even though there were 5 of us: the sofa bed was comfy too. We thought there was an issue with the heating (I was mistaken) and Kim was quick to get the electrician to check on a PH. If my 1 year old could talk she'll probably say thank you and give you a sloppy kiss as she was freezing her butt off! Oh did I mention: the building feels very premium - all thanks to its very central location (I walked over to Bourke Street every day to shop!) and it's all very safe! You will not regret staying here and having Kim as your host; go on, press that 'Book' button now! Thank you Kim. You are one of the reasons why Melbourne is unforgettable :)