The apartment itself is brilliant. Beautiful city views and light. Nice furniture. Nearby Smith Street is funky and packed with restaurants. Management could be improved. Emails regarding check-in and check-out were terse and not particularly welcoming. The deadbolt lock on the front door broke while we were there. The response was quick, but we were locked out for about two hours waiting for someone to come look at the problem and then for the locksmith to arrive. We've stayed at a lot of Airbnb's. Things happen just like anywhere else. But when stuff has gone wrong with an apartment before, the owner has always offered a small discount off that night's rent for the inconvenience or dropped off a bottle of wine, or at a minimum, called to apologize and make sure there were no additional problems. In this case, we dealt with the locksmith ourselves. Management never followed up with us. In fact, we didn't hear anything from them until the terse check-out email.