We didn't actually get to meet Livvy or her partner Jo, but that wasn't a problem, they were easily contactable and the check in process was easy as. The location is amazingly convenient, and the view from the room is great. The bed was really comfortable, though the the linen and the apartment in general would benefit from a good refresh, it feels a bit over used. It was quite hot in Melbourne when we were there, so having aircon was a welcomed relief. Overall, it was a good place to have a short stay.