Trusted host.
We were very unlucky, Melbourne went into lockdown on the day of check-in :(
However Lorvic was kind enough to give us a partial refund on the booking, above and beyond what she's required to do by airBNB's policy.
We also had another apartment booked in for the same day, and we didn't get a cent back from them, which really puts a sharp contrast between Lorvic and other hosts on here.