The airbnb place was okay. Decent location, clean but just a lot smaller than how it seemed on the listing. But the communication has been ABSOLUTELY HORRIBLE.
Host mentions 'huge time difference', but there is only 2 hour difference between Australia and Taiwan so that shouldn't be an excuse to NOT RESPOND FOR 10 DAYS. Shouldn't the host be replying to inquires about reservations before the refund period ends?????
Not only this, the host mentioned having security cameras in the airbnb which is fine, but did not respond to any of my questions about the exact location of these cameras which worried me due to privacy concerns.
It seems that this host uses a message template to respond because none of my questions about the place in fact, were answered at all and it didn't fit in the context either. The host also only sent me information of the melbourne rep to contact to sort out the check in time and get check in in the MORNING of my reservation but then proceeded to tell me to sort it out preferably a day before. So I basically only had 3 hours to arrange check in, and the melbourne rep was ALSO UNRESPONSIVE. I had to resort to calling her instead of texting.
Melbourne rep 'Dani' was supposed to be explaining the house rules, show me around the apartment and answer any of my questions but when I went to the concierge to meet her and get the keys, Dani wasn't even there for me. Another worker gave me the keys and I had to go to the apartment all by myself. I understand communication and organization can be tricky especially when the host is operating airbnb business from another country but this level of communication is unacceptable.