Very clinical, the host is not a person , rather a company who are not responsive on Air bnb and expect you to call this helpline that takes on wait of your lifetime. I honestly would not book here again. The privacy screen fell off banging all night, there is no direct number to ring, had no sleep the first night that spoiled the next day as well. I book on air bnb all the time and love it. This one is definitely not my fav. Thanks.