Carmen was very friendly and helpful throughout the booking process and our stay. The key pick up was made easy. There was a range of provisions in the fridge and cupboards to start us off so we didn't have to shop immediately we arrived. The unit was a good size well equipped with comfortable beds. Autumn can be chilly but the air con unit heats the living / dining room sufficiently. We only used it when we needed to and only when we were in the apartment in the evening. Carmen's list of house rules are reasonable and fair and she gave us access to washing machine, iron etc when we asked for it. The patio area is good. Cooper and Layla are friendly dogs. The area is quiet and on road parking free, plentiful, well lit and safe. A nice park is nearby and the walk to the station in Reservoir is only 30 mins or so. Carmen left recommendations for local eateries and things to do. The ones we tried were good. This was an ideal position for us to visit family, meet friends and explore the surrounding area. Not our first trip to Melbourne and use Air BnB there frequently. Its 30 mins on the rail into the city. Carmens' place is highly recommended.