Alex was very responsive and proactive throughout the whole process, making sure that we knew what to do at our arrival, called during our stay to ensure everything was all right and gave us timely instructions about the check-out process. The lift at the place we had originally chosen broke down - out of his control - so he called beforehand and offered us an alternative with the same characteristics but better. The description of the apartment was accurate, the city views were magnificent, close to everything. We really enjoyed our stay :-)