The location of the place was really good as its in the city. Host were polite and prompt with replies. The place was pretty nice in terms of decoration and little touches like the Google assistant.
However we had a problem during check in. I notified the host that we would be checking in at 6.30pm. We managed to arrive early so we had to wait till 6.30pm to check in, reason given was because the cleaners were cleaning the room, which wasnt an issue because we were the ones that arrived early.
6.30pm we got checked in by the cleaner and to our disappointment, the room was not cleaned at all. The toilet was dirty, the kitchen counter sink had unwashed cups, the queen bed was in a mess.
The cleaner started cleaning the place when we got into the room, which puzzled us because the whole reason why we couldnt check in earlier was due to the cleaner getting the room ready.
The cleaning was done around 7-7.15pm but the toilet wasnt really cleaned, could still see hair on the floor.
However host was really helpful with our request, there wasnt any laundry detergent left and he drove 45mins to get us laundry detergent. We really appreciate it. Thank you.