S&S were absolutely terrible at communicating and tried to keep my money and not welcome me to their accommodation! Thank god I got a full refund from Airbnb! And not to mention, when I tried to call and reach out to S&S, it directed me to a phone number in Taiwan and I could not understand a word on the automated voice message! I was left on the streets in Melbourne CBD on the day of our check in because S&S was not answering any messages or phone calls regarding my check in instructions!