Let me start by saying that John's place is in an absolutely perfect location if you are travelling to Melbourne, especially for shorter trips with super easy access to direct airport transport. The room is up high with amazing views and has everything you want, with an aesthetic living area. There is a random office chair and whiteboard that are extremely out of place and the bedroom has no appeal, just a bed with no night stands, a shame considering the view. I was needing a place where I was able to check in earlier due to some zoom meetings. I contacted John and he confirmed I could get in earlier, so I booked. I turned up at the time only to notice there was no key, upon messaging John he said the cleaners hadn't finished (or started) and that it would be a couple more hours. John had not informed me of this till I contacted him to let him know I was stuck with no key. Once notified he was quick with replying however I would have appreciated some warning before bringing all my bags. John mentioned he would compensate me for my troubles which I appreciate as I would have stayed somewhere else that I could have checked in at the time requested. I have since not heard from him to organise this. The self-check-in service also only works if you enter the building itself, which isn't always possible if the door was locked and no-one else entering at the same time (as I found out upon my 2nd attempt to check in). I feel that my review is unlikely to be repeated, however I also appreciate when people post honest reviews of any troubles they've experienced on a stay.