You should work on better check in for your guests . I had a terrible experience with the host Sheila being over an hour late for checkin. Note that we had a 9 hour drive from Sydney to Melbourne and we had to wait for the host because she had “other check ins” . On arrival we found the apartment in a mess not cleaned yet.
The cleaners were cleaning the apartment with us standing on the balcony waiting.
Not just that after cleaning it was still so dirty with hair still in the carpet, they left without saying a word including Sheila. Very rude and will definitely not be staying again.
First time in Melbourne and definitely the worst experience.