Tricia has been responsive and super easy to deal with. And to be honest, I didn't have to ask her for anything because everything was delivered perfectly. The house was beautifully cleaned and organised. The kitchen had literally everything we needed to cook gourmet meals for 4 days straight. The house was warm all the time (3 central heating options + heaters in each room) and so comfortable (good couches, blankets, carpets in bedrooms). It was really good value for money and all round perfect for our needs. Both kids and adults had a great time. Highly recommended.