We had a great stay at Melissa's. We were met on arrival and she showed us the apartment straightaway and answered all our questions. She checked on us once via SMS and then let us just enjoy our visit to Melbourne which we did. The place was very clean and had everything you would expect from a home. The location was faultless, close to everything. We accidentally left our phone charger behind and Melissa was kind enough to sort this out and get it back to us. Wonderful service. This was our first Airbnb experience and we couldn't ask for a better introduction. We'll definitely make this our first choice next time we're back in Melbourne.