Me and my partner have never had so my issues in an Air BnB. No doubt James will respond below and make up a bunch of excuses but I’d advise anyone reading this to book somewhere else. We are both early 30s, worked In Hospitality for years so we are very sympathetic to anyone who works in services industry as it’s hard graft but James wasn’t a good host and never took ownership of the issues we raised. We encountered the following problems:
-The previous guest had a party and did some damage (which he did tell us about but for some reason never addressed after)
Toilet roll holder broken
Tap head in bathroom broken
-Various holes in the walls
-Walls were very dirty with booze, food and make up still on walls
- We found 4 x shards of glass on the ground
-Lamp smashed in our room which he knew about and left there anyway
-Baggie with housed some MDMA found beside bin
-4 out of 6 lamp bulbs not working. No spares
In apartment
-Bag of rubbish from previous guests left on the doorstop for the entirety of our stay
-Bag of dirty blankets from previous guests left in the living room for the entirety of our stay. He knew about this and decided to leave anyway. During a Pandemic as well?!
-Air con remote broken which James then replaced after we complained (he knew it was broken but left anyway)
- old broken fireplace with loose bricks in the kitchen not advertised in photos. Looks like they ran out of money and never fixed. Not really safe if you have a baby with you
- I messaged him twice asking for bed rail for our daughter which he missed. Advised us to “push the bed against the wall and prop some pillows on the side” sent his Mum down the following evening with a new bed rail
- His communication was terrible. Advised me his phone was “getting fixed’ after my messages went unanswered. Hmm.. would you not provide guests with an alternative number if this was the case?
I told him all of this and he never took ownership and glibly said “we all make mistakes :) ... life is a journey” I mean how patronising is that? In the end, he chickened out of dealing with our issues and I imagine was very happy when we were gone
The shocking thing ie, is that he knew about most of these issues before we stepped in but was happy to take our money and not do anything about it even though we were staying almost a week
This guy is a total amateur. Avoid like the plague
Mark
(markosullivan88@gmail.com)
Only positive is that we were allowed a late check out at no charge. Although this was the bloody least he could do and fact was that the apartment not fit for purpose at that time as repairs needed