We booked this place for 3nights for my mum and grandma while they visited Melbourne. They spent about 2hours in the room and felt not settled as the carpet was noticeably dirty and furniture were dusty. We had to pick them up as they didn’t feel comfortable to stay at the place. We thought the cleanliness of the place is not worth the money we paid ($185 a night) as we couldn’t get our money refunded at all. We had to find alternative place for them to stay.
Despite all this, Alison was very kind and well communicated. She reached out to check on us and asked for feedback to improve. I must say the location of her place is amazing for people who want to visit Melbourne.