Staff were not contactable at all via the app. I tried to call to get through to the property but was unable to. Got through to a central number but nobody could put me through to the actual property (except in the small reception hours they held). Requested on numerous occasions to organise to arrive/leave at different times but nobody responded to me at all.
The room itself was OK. Luckily I got a room behind the main road, so it was quiet. The bathroom was sparse, could certainly do with a shelf for personal items. The door had water damage and the shower was mouldy.