Prue was excellent at communicating with us throughout the booking process and then again leading up to our stay. We had a very late check-in time due to a late flight in from interstate which Prue was more than willing to accommodate - she even went as far as offering to get some groceries in for us. Due to a very late cancellation of our flight by Jetstar we unfortunately had to cancel our trip at the last minute - again, Prue was very understanding of our dilemma and went out of her way to limit the financial impact we would have experienced (the cancellation was done outside of the T&Cs of the booking). Thanks Prue!