Booked Shannans place for six nights, 2 people. Communication was good. Check in instructions, however are quite a process and I am sure something simpler can be implemented. We had trouble unlocking the lockbox, rang Shannan and we were given back up instructions for a replacement key.
We unlocked the apartment, everything looked perfect, great balcony view, we really enjoyed the sunsets.
Things such as an information sheet for the building would have been appreciated, having 1 key made our stay difficult to access the unit individually.
The bed was a total letdown for us, LHS person rolls into the middle and RHS mattress looked well worn in. Upon inspection the centre bed rail was broken and was propped up by a stack of books, bedhead end. On another note ensuite and laundry was great and selection of coffee pods. Nice homely touches. Fantastic location for Victoria markets and choice of eateries. With a new mattress and quality linen we would give this 5 stars.
Thanks again