Our stay was like an episode of Fawlty Towers. I book and pay a premium price for my room but look forward to a quality stay. On arrival, there was no furniture to put stuff down, I went to make a cup of coffee but there was no tea making facilities (i guess there was no furniture to put it on) I went for a shower but the water was tepid. Shivering, I went out to warm up but the heating/AC wouldn't work, then we went down for dinner. The manager (Basil) gave us a lovely table by the fire, we ordered our food and waited, we watched late comers get their food, finish their meals, fall over onto the floor, we waited, we asked Basil about our food, "Oh the kitchen has been slammed tonight, the chef will kill me if I go in there but I will check the order". After another 20mins, I ask Polly behind the bar, where are our meals? After some investigation, oooh, your meals went to the wrong table. What?! You have got to be joking! Sybil (lady owner) apologises sincerely. We will make you a fresh one. No thanks, it's bed time now. We get our refund. OK, why don't you offer free breakfast in the morning and all is forgiven. Sorry, we don't do breakfast (stunned look like when the Health Inspector sees the rat in the biscuit tin) Sybil gives us $50 compensation to get breakfast at BT Dubs down the street. After 90+mins, we go back to our cold room to a meal of Twisties and crisps. On arrival at BT Dubs next morning, Basil is there having his own breakfast. He then asks us "How did you sleep, I hope we didn't make too much noise last night" (grin). We replied "That is the least of your worries at that place". Not wanting to embarass him, we walked away to our table. I guess when it gets this bad, at least you come home with a story.