I will not recommend this property for anyone who is looking for a decent vacation experience. Except for the location of the property, everything else during my stay fall significantly below expectations.
Check in was a nightmare. i was given an incorrect code to open a lockbox (which was already difficult to locate) while the correct code was given to me much later. it took me an hour to be able to speak to some one via the medcomfy hotline after 3 attempts of calling, after multiple messages via airbnb to inform about the issue. First 2 call waited for at least 10 mins and ended in leaving for a voicemail for a call back which did not happen! Worst customer service experience & worst ever check in experience for an Airbnb.
Parking access promised and advertised but not available as the given fob could not access the parking shuttle, worst of all blocked other residents' car behind when I have to reverse out of the narrow parking entrance. Although they tried to remediate by offering to reimburse paid parking nearby, trying to be able to reach one of the customer service manager after numerous attempts over the hotline wad a difficult process. They promised a replacement fob which never happened.
Responsiveness from host is a big problem, long waiting time on the hotline, while hardly get any reply on airbnb message, except when checkout instruction was sent and they needed help from me to leave the key at specific location.
The property's cleanliness is a problem. many areas are dusty and hairy (windows and carpet particularly). bbq equipment is dusty and dirty.
The common toilet flooring is badly designed where water flow is a problem. During my stay, a puddle of water from shower was accumulated in front of sink which could not be channeled out.
Only 1 set of keys given which is a problem for a family where not all members will return and go out at same time.
Other than location which is good, I had a bad experience for everything else staying here for 3 nights.