Reading from numerous positive reviews, I have decided to book this listing (Property on Richmond) for the duration of my family visit to Melbourne. I believe Joel and his team are great and provide excellent service for all their listings. But, I cannot help but to write this review to highlight my experience on this particular property in hope that Joel and his team can use this as a means of improving his service to future clients.
1) I was quite upset to be notified one day prior to my check in that the Internet is not working in the duration of my stay. Although I was reimbursed for the data pack that I bought, I actually requested to be provided a data pack ready at the time of my check in but it took them too long to get back to me about this. It ended up being a hassle to get one and activate it for my family
2) As I entered the property to checkin, I was greeted with a pile of rubbish that was scattered everywhere in the front garden. I had to handpick and clean the trash myself as I dont want my family to stay at such a unsanitary place.
3) The water drainage in the shower is filled with hair, which makes the shower overflown with water within 3 mins of use. As a result, we had to mop the floor everytime we use the shower otherwise the whole bathroom floor will be filled with water.
4) The common area is not properly heated as the main aircon+2 portable heaters are not sufficient to cover the whole common area. Especially, the property itself is not equipped with double-glazed glass, which makes the common area super cold at night.