We stayed at Narelle's place for our wedding, and we had an overall pleasant stay. Narelle communicated very well and the check in was very easy. The house was lovely, and great for big groups including children, although there are parts of the house that are a bit dated and not working properly (for example, the back door doesn't slide open very well, and the pool fence is in poor condition and needs replacing). Unfortunately one of our guests misplaced the house key during our stay, and Narelle seemed understanding of this, which we appreciated. However, upon checking out we were accused of leaving the house in a "disappointing" state, which could not have been more untrue. We had cleaned the house spotless, and had left all linen and towels in the bathroom as requested (note that if you don't do this, you are charged an $80 fee, on top of the already hefty cleaning fee). When we pressed her as to what we had done wrong, she admitted that she had not actually seen the house herself, but was simply relaying what her cleaner had said. It turns out the only issue was that chairs and children's toys had been moved around in the pool area. It wasn't the nicest way to end our stay, and we wouldn't go back on that basis.