We had a lot of trouble with check in. We arrived just after 3:30 and followed the instructions Shivali sent. When we arrived the lockbox wasn’t where Shivali said it would be. It was raining and we had a reservation to get to, so it was very annoying and frustrating. After 15 minutes of trying to figure it out, I requested a call from Shivali and it took 40 minutes for us to receive a call from the property manager. The parking is not on premises like stated, rather in a seperate parking garage about 5 mins walk away. We finally got into the apartment an hour after anticipated which resulted in us being late for our reservation.
The apartment was nice and clean, and in a good location. Although nothing special on the inside, very basic amenities. There was no bedding for the 5th person.
We didn’t receive check out information until we requested it an hour and a half before check out.
Overall the lack of communication and mess around with check in put a damper on the whole experience.