Upon arrival we asked for a photo copy of my ID and a credit card. If we were unable to provide a credit card then we would have to come up with a $500 security deposit. Booking something through Airbnb is one of the main reasons we joined airbnb. Not having to provide these things is the convenience of booking through Airbnb. We were then told that it was stipulated in the description, which it clearly wasn’t. We were then advised that They couldn’t give me a refund then got a shrug of the shoulder from the person behind the desk without a sorry. Completely unhelpful and offered no solution!! I then had to call overseas to an Airbnb case worker. She advised me, “under no circumstances do you hand over any money or any credit/debit card. This is not apart of any Airbnb required service.” After 30min of sitting out in the car park. The Airbnb case worker called and said everything had been handled and that we were able to check in. We walked back to be check in by the same person. We received no apology and a vague discretion on where the car park was. This was extremely upsetting because we were offered no help with our situation nor an apology for the mix up. Quite disgusted!! Then to top it off we had no towels and the hot water would turn on and off as pleased.
Would NOT recommend staying here at all!!!! Very disappointed and customer service was disgusting