The cleanliness of the place was not up to standard - all pots and pans were not useable until we washed them, cutlery had left over food on them etc. the microwave had an unknown liquid in it. Stains on carpeting and unwanted odour in rooms. We went in winter and although the aircon worked more blankets and pillows would have been preferred. The shower in the seperate bathroom leaks really badly and not enough towels were provided to help with this. Additionally, having mirrors in the bedrooms would be good as the only decent mirror is the ensuite bathroom mirror - we used the elevator reflection when we needed to. The main issue is the cleanliness- extremely poor to the point where we went out and bought glen 20 to be safe. Also the bath is not a hot tub or jacuzzi just a bath so should not be advertised as such. The apartments amenities and concierge service was amazing, I liked having a private elevator. I would not stay here again as hygiene is important. Kelly did allow us to check in early and was amazing with her communication so thank you for that.