Carleen was a great communicator and ensured we had everything we needed to know upon arrival. No introduction or tour was required. We were in town for two nights and the venue had everything we needed to cook and washing facilities to refresh. The location was close to public transport which was great. There is a delightful cafe a 15 min walk away called Mr Fox which I seriously recommend. Best baked beans ive ever eaten. My only criticism was that we arrived late and there was no milk in the fridge for a cup of tea. :)