I unfortunately never checked into Sandra’s apartment.
I was due to check in on Saturday 13th may, however was unable to due to the state wide, stage 4, 5 day lock down In Melbourne.
Sandra did not offer me a refund, nor a change of date (cleaning charge was refunded).
I am out of pocket $300.
Sandra was not very responsive and has still not returned my most recent messages.
Air bnb have indicated that they cannot override the hosts decision not to refund the booking.
The location looked to be great and would have met my needs.
Very very disappointed.