Rachel was very helpful and accomodating. The location is great for getting around the city. It is 2 minutes from where the sky bus drops you off and leaves for the airport and 2 minutes to the free inner city tram. There are many good eating and drinking options within a 10 to 20 minute walk and others that we didn't try even closer. It was also really quick and easy to get to Fitzroy. We slept very well and the online description is accurate. We really enjoyed our stay.