I didn't get to meet Melissa. I mainly interfaced with Jan. But Melissa was only a message away. And Jan is so friendly. Gorgeous flat. Gorgeous views. Sparkling Clean. Location is awesome! Above the casino, near the City Life tram stop, walking distance to Federation Square, Flinders Street Station, about one mile walk from Southern Cross railway station, and I can go on and on. You'll never go hungry. Tons of great restaurants and cafes nearby. The views from the room... Honestly, it was difficult for me to leave the room. I just wanted to relax and enjoy the stunning views of Melbourne. Five plus stars. Completely recommend!