We had spoken a few times with Jay about possibly checking in early, instead of telling me straight up that it wouldn't be possible, I was led to believe it wouldn't be an issue, until calling an hour before arrival (as requested by Jay).
As it was the apartment wasn't ready at the 3pm listed check in time.
We had also requested both car parks advertised as early as 6 months before our stay, we were told that should be fine. On arrival we were told that only one car park was available as another group had decided to extend their stay, even though I had spoken to Jay that morning nothing was mentioned to me before arrival.
We were very grateful that Jay refunded our second car being parked over at Crown, it did mean that some of us had to carry our luggage from the Crown carpark, luckily we were only staying one night so we didn't have much!
The apartment itself was perfect for our needs, in a great location and was very clean and tidy with a beautiful view. Beds and pull out sofas were comfy.