John's communication was great. He met us at the door and gave us a little history talk about the beautiful building. He spent the time to help us with how the unit worked and had little touches like chocolates, milk and water bottles ready to go. He was more than happy for us to contact him if required anytime. The room was clean and tidy and lovely for what we needed which was just to sleep as we were at the tennis all day and most of the night! We would definitely stay there again as the unit was in a great location as well. Thanks John it was just as you described it. :-)