Paul and his team made us feel very welcome. The instructions on arrival and entry to the unit were excellent. My daughter is afraid of heights and even she had a great feeling as we walked into the room. Our test of compatibility is how quickly we can settle in and relax after a long day. The shower was great and the lounge very comfortable for avid readers. It was surprising how quiet it is up on the 13th floor and not cold in the unit despite single digit temperatures outside. This indicated good insulation and construction. The location was excellent for catching the tram and exploring Melbourne. We would like to think that we can come back for another short visit next time.