Had a pleasant stay here in Melbourne for a week. The property is run as a business so don't expect any personal touches. Collection of the key is from a lock box and although instructions are given, very clear and easy to follow, there is no warmth or personalisation in the service.
*** I requested my bedding to be cleaned and changed on the second night. After speaking to the hosts who confirmed it would be done, nothing was done so for the rest of my stay (4nights) i slept without any bed sheets.
The apartment has good access to the city 5min on the tram however when i stayed there was a fair amount of street noise. Not much can be done but as i was there for work it just made it that bit harder to sleep.