Saphire was a lovely host. We ended up staying in another apartment due to an issue with the hot water service. Nothing was too much trouble. She organised the alternative place and took care of getting our washing done for us as the place didn’t have a washing machine. Location was perfect for our stay in Melbourne. Very close to Southern Cross station and easy access to the free tram network. Would definitely choose this location again and happy to be hosted by Saphire.