Catfished by Bruce.Def not as described/as photos. No 'character', no 'flair' - souless box.Wifi didn't work - sent a very young woman to fix it with new modem,then informed us if this doesn't work, she won't be able to do anything!Wifi then worked after an hr. Whe asked who "Bruce' is & why he doesn't respond to any messages, we got an ambiguous answer, Bruce is sick & not able to work. When asked who is the manager, who do we contact with any issues - we got a complicated heirachy of names & positions that didn't make sense & basically if there is anything else wrong we just report it, they will sort it out after we leave! Ergo, 'Bruce' doesn't exist.The lounge only had one sofa, not two, quite difficult to fit all 5 of us on it.There is no tv in master bedroom - think they just moved it from the lounge for the photo.Son's couldn't stand upright in the 'loft' room, strange filing cabinet & fireplace dumped up there too.Not cleaned properly,rubbish from prev tenants, mould, have pics