This was a disappointing stay. The apartment smelled like a chain smoker lived in it. The smell of cigarette smoke was literally everywhere including the upholstery. We had to leave the windows open the entire time whenever it wasn't raining to try to air it out. It still smelled 5 days later. The host acknowledged the problem but blamed the tenant before us. They stated they didn't have enough time to clean the carpets. It literally stunk so bad if was as if a serious smoker was living there for an extended period of time. I think is was in the bedding, carpets, walls, upholstery etc. For a strictly no smoking property it was odd that there were make shift ashtrays on the balcony. Perhaps the cleaners didn't notice them either. We found a ton of cigarette filters and significant other debris when we lifted the sofa cushions up. So gross. The carpets were stained and one had a frayed edge. There was spot of chewing gum stuck in the main rug. The upholstery on some of the furniture also had stains as did some of the walls (a child's hand and footprint near the bathroom and splash stains in the dining room). The glasses in the cabinets were dirty. There were dust bunnies on the window sill as though they hadn't been cleaned in a year (not acceptable for a luxury property). We had an emergency the first night when the ceiling in one of the bedrooms started to leak significantly making the room unusable. I called the emergency line and no one answered or called me back until the following morning. So I put up a bucket to collect the rain and moved the furniture. I ended up sleeping on the couch. As they tried to coordinate a time for workers to come assess the damage they asked if we would be home during a specific two hour window of time the following day. I explained other workers had already been there. They didn't know who which was a little unsettling. We agreed to make sure at least someone would be home (not the way we wanted to spend holiday). They ended up sending someone two hours later (after the window of time they told us). Different people were calling and messaging me (one person continued to call me by the wrong name). It seemed disorganized at times and I didn't ever know exactly who was going to respond. Communication ahead of the reservation was great as was the check in process. Its not that they didn't try but it seemed like they were out of sorts. Someone was out of town with no internet and someone else was doing another job (school drop offs ?)etc. The property was priced and marketed as a luxury penthouse but was the service and property was not a the level of a 5 star property. After I asked how they would accommodate us for the inconvenience of losing one of the bedrooms on the first night and for the horrific smell of smoke (which they fully acknowledged but blamed the guest before us), we were offered to extend our stay by 2 nights. Knowing we were from overseas this hardly seemed logical. When I refused that offer nothing happened for several days. Eventually I was offered 10% off a future stay or $250 back (unclear if it would be AU$ of US$). Given that the price we paid was almost $900 per night for a total spend of $3566 USD this was insulting. I did not try to haggle with them. This is not something you should have to do at a luxury property. They should apologize and make it right. They take a $3000 bond from you when you check in so they clearly should not have refunded the person before us who created the terrible smell. They should have accommodated our inconvenience by refunded one night or something substantive. Please note they did offer to move us (after the first night when the bedroom ceiling developed a leak) to a different property with 3 bedrooms but we really needed a four bedroom and had already settled in, unpacked, etc.