Kathryn was on holiday herself but she did everything to make our arrival as smooth as possible (and put someone as back-up just in case). Our entrance to the appartment was easy. The appartment is just as described and the location is very good if you want to explore Melbourne. Place was clean and we felt welcomed as our room and bathroom was fully prepared. I loved the view from the livingroom in the morning and evening. The apartment is very cosy, it's a place to feel home away from home. I would recommend this place to any cityhopper!