Although our booking was accepted when we got to the place and followed check in instructions we were told they didn’t have an apartment for us. Check in staff at the reception was not clear why. We were abruptly told no place to stay and to cancel with air bnb so that we can get a full refund. Full refund was processed by air bnb however finding out we didn’t have a place to stay with a 11 month old was not a happy finding for us. When we messaged the host, they were unresponsive too.