Unfortunately we did not get to stay at Churchill Elegance : upon Check in it was discovered that there was no elevator to her first floor apartment, being one level above the car parking on ground floor, and I would have been forced to ascend a flight of stairs , but with recent knee surgery I was unable to cope with the stairs . Air BNB recently changed their descriptions policy and no longer warn about stairs in the main listing, requiring you to make a 2nd click to “more information” or things to know which I think is wrong, and I did not notice this when booking the property . This is not the hosts fault.
I spoke to Jen and she very kindly agreed to refund me in full . I made a complaint to air BnB about their listings description policy who said they recently changed their policies , and Jen was not obliged to refund me so it was very good of Jen to allow me to cancel and rebook a place with an elevator. I am not happy that air BnB did not refund me their service fee as they gained another service fee from me for the 2nd booking , so after a long phone cal, they agreed to give me a credit for the service fee for my next booking , which I’m still not happy about but overall the outcome is adequate .
Thank you to Jen for being so fair and reasonable about this , when my knee is better I will definitely stay there. It’s a very nice place .