My friends and I booked this apartment 2 months before our holiday to Melb in Jan. A day before, Alex contacted me to tell me that the apartment was booked last minute and hence we are not able to check in earlier. That was fine and when we arrived, we were told the power was off and the washing machine was spoilt which caused the place to be flooded hence Alex quickly put us to another apartment for us to rest. However, that apartment turned out to be our accommodation for the next 4 days because the power was not fixed in the apartment we booked.

Alex is a very fast problem-solver. Instead of refunding us the amount or asked us to stay in hotel instead, he arranged another apartment for us to stay - Domain Road. Although it was smaller, but still walking distance to nearby supermarkets. The only down is that it has only one toilet which makes it inconvenient as there are 2 couples.

On the 4th day, we managed to stay in the apartment we had initially booked. It was huge, with the big balcony and being a penthouse unit, it has awesome view. Just a pity we only managed to stay for 2 nights instead of the 5nights.