Nate was great to deal with during the booking process; communicating about & obtaining apartment access was provided by third parties. This property has a great location, fantastic views, nice tv, free netflix & comfortable sofas. It was clean & quiet. However I was a little disappointed with some things during our 4-night stay, especially since this is a 'luxury' apartment for which a premium rate was paid. The main issues were the very uncomfortable beds (hard mattresses & cheap flimsy pillows) & a majority of the power outlets were not functioning - making it impossible to plug in laptops or anything else close to the places that are most practical to sit - the dining table & sofas. Also, getting access to the pool or gym is only permitted after a process of watching multiple 'induction' videos, answering a questionnaire (including photo submission) then having a keyfob activated by building reception in-person & only between 8-10pm ... this is a requirement for the entire building (not just this apartment) but it would have been good to know what to expect before making a decision about booking.