Akbar was nice and friendly, very easy to contact with any questions we had during our stay. The apartment is great - with funky furniture and linen (loved the couch!). It had everything we needed for our week long stay in Melbourne - it is SUPER CLOSE to the transport at Spencer St station and other tram lines. Very close to shops and supermarkets as well. Even though it's in a large apartment complex, we found it to be very quiet and very safe. We felt very comfortable and will definitely recommend to our friends and plan to stay there for our next Melbourne trip!