Sam was really helpful and quick to respond to questions. We had one small problem in the apartment and messaged him to ask about it. He came back within minutes and it was instantly fixed. The apartment, sheets, towels and so on were clean and pleasant. The view from bedroom and living room is even more spectacular than the pix. It's so convenient: tram outside, station and taxis close by; good coffee and croissants at Perkup; Woollies Metro open until late for groceries and alcohol. The perfect city base.