I was a terrible night in Simon’s house. After I got confirmation on Airbnb, I went to his house at the night of 21 Apr. But he did not stay at home. I try to contact to him via call or message but I did not get feadback from him. He did not host us without any feaback. We had to stay in the cold mid night for a long time. We had to pay more money to take uber to the other hotel and get the room with a high price (beacause of last minute). It is important that we must to take a flight to New Zealand in the early morning while I did not have a hosting. It make us getting deep psychological wounds. In the next day, he told me that he want to repay my money, but everything is too late. I want to complain to Airbnb about my case because he did not host me without any feaback. We could be unsafe and have to stay in cold dark outside if we can not find the other hotel. One again, I not only want to get refund from him but also I want he must to recoup all my fare at that night (include hotel fare, taxi fare and more for my danger case at that night). I also want to rating him nagative star (under zero) for very very terrible service.