We flew to Melbourne from NZ and were chasing the host for check in details on the day of our arrival. They need to appreciate that guests don't have ready access to WIFI so the instructions should be sent earlier.
There was a problem with the key which required a locksmith to come and change the locks. Di let us know there was an issue and said we could drop our bags at the apartment and leave them in the hallway with the cleaner which we were okay with. The cleaner said she hoped the apartment would be ready for us by 4pm - which it was. We had had a very early start from NZ so were pretty tired by this time and keen to check in so that we could freshen up and get to our restaurant/show booking on time.
We arrived at the Keynest (at a local convenience store) to collect the new key, only to be told we needed a new code! Di was unresponsive so after sending a message through the app we finally got the code and got in......not impressed at all!
Great location and nice apartment though