We had a great stay. The location is PERFECT, right in the heart of Melbourne, central to everything. Within the free tram zone, with coffee shops downstairs and convenience stores just around the corner, it couldn't get any better than this location-wise. Communication with HCF was great too, always prompt. The apartment is good too however the cleaners could have done a better job at cleaning the carpet and windows and giving the furniture a wipe down. The sofa bed in the living room is actually very comfortable for sleeping too. On a hot day, the two bedrooms could get a bit stuffy without air conditioning however if you use the sofa bed with the cooler in the living room, you will be fine. We were a group of 5 who spent most of our time exploring Melbourne and only returned to the apartment at night so we weren't that fussed about the apartment at the end of the day. On the whole, we had a great stay. Considering the location, I would definitely stay here again. Thanks HCF!