My parentys were very impressed. Apartment was lovely and clean and although there was a little issue with what ended up being the prickles from a cactus plant in the carpark (not Levi's fault), Levi went above and beyond by getting the cleaner there straight away to ensure the apartment wasn't the problem and called my parents several times to make sure they were ok and also with an answer once he realised what the issue was. They both were very happy with their stay and would happily return.