Great communications, prime location, accurate photos and the beds are very comfortable. Getting the keys can be a little tricky if not familiar with Melbourne CBD, it is located at another apartment two blocks down the road. It was easy to get the keys in the afternoon as many residents were entering/leaving but returning the keys in the morning was trickier. Had to wait a few minutes for someone to leave the building so as to get in to return the keys. Otherwise, good stay.