There is a reason why they are Super Hosts! The place we stayed at was squeaky clean and was everything we saw in photos (maybe a little smaller) but big enough to host 10 people. We had issues with checking-in when the lockbox would not work and the parking lift was out of order but neither were the Hosts fault. In fact they were proactive enough to come and assist us within minutes and gave us their personal parking space in another building. In addition, they offered complimentary late checkout due to issues caused at the start. Needless to say, they are super hosts and we thoroughly enjoyed their place and all their help throughout the night.