The check in process was complicated, the unit was very noisy being right on Flemington Rd near the hospital and round-about, with two tram lines etc. I was also disappointed that this property wasn't upfront about being managed by a business that manages over a hundred other properties. This didn't effect communication, although it was email only communication. I just thought I was getting something different. For the price I would have liked milk for coffee or tea in the morning. Unit was clean and had a nice view. Pillow top mattresses overheat for me, but now I'm just being fussy. It was just too noisy for me to get a restful night of sleep before work.