Maureen was easy, pleasant and friendly to communicate with. Check-in was not ideal or convenient as a physical hand-off was needed, however we made it work. The apartment size and location was as described, however we were very disappointed with the state of cleanliness when we arrived. The apartment did not look like it was professionally cleaned - there were stained mugs, dirty surfaces, and even a used bar of soap left in the shower. Unfortunately I would not stay here again due to this fact.