I expected much more better service as most of the reviews were positive. Check in was not smooth. We waiting close to 30 mins to check in and it delayed our plans. Host doesn’t know what’s the allocates car park lot, she gave us a lot number that did not exist and further delayed our check in process. Only 4 towels were provided for 5 pax staying in the room. Host was not able to provide extra towel till the next afternoon. During the stay a we had a few issues (eg. Needed extra towel & check in process) and was asked to check if letter box is unlock and to place the room keys so the Cleaners could access the room but everytime we checked the letter box it was locked. Even during check out we were told to leave the key in the letter box and leave the letter box unlock but again the letter box was locked. I have no idea why host kept mentioning it’s unlocked.
After check in we also informed the host that the main toilet door was unable to close. Host acknowledged to fix the issue but nothing was done. After 2 days my dad decided to repair the door by himself instead of waiting for host who did not mention anything about the door. Bin in the main toilet it spoilt and unable to press open and its dirty.
Honestly we did not expect all these. However apart from these the location is perfect. Host was able to be reached almost immediately everytime.