A terrible experience. Initially, when I came to pick up the key, I found no keys in the padlock. I contacted the host, and she told me I had to wait until 6 pm and that I couldn't store my luggage because the room was being cleaned. That was fine. After receiving the message that I could check in, I went to a Mart to get the key. However, again, there was no key. After a few failed phone calls, I entered the building with the help of building manager. Then I had to wait in the room for the key they sent through Didi.
In addition, there was no towel or tissues. After contacting, they told me I needed to go to the supermarket to buy them. It was already around 10pm when I buyed it. What a great first day in Melbourne. The funniest thing was that the Airbnb customer service told me that the host told them everything was all good as I was still staying in the room afterall. Anyway,to put it in similar terms to what the host said, the room itself was all good as I cleaned it afterall.