While we didn’t meet Alex communication was good and check in was easy.
We were disappointed as you had to read the finer details in their house rules and was not clear in about this space as the rate did not include the sofa bed and would have charged an extra $50 to use it. They also did not have flexibility of cancelling once this was pointed out to us even though only just booked. Room is not suitable for families. While the room was clean the showers need a good exit mold. The air con did not work efficiently and needed the filters to be cleaned and serviced. It was also very noisy. Meant to be fixed but other guests have raised previously. No top sheet on bed which was desperately needed last night with it being hot and aircon not working effectively. The room needed a good airing/deodorising as had an odour of cigarettes and dampness which was also smelt on the pillows. Not suitable for a non smoker. Was good for one night stay if stopping over and was a central location.