The location of the apartment was amazing. It was only a 10-15 minute walk to the CBD and was only an 10min max Uber to other great locations in Melbourne.
However when checking in, we had to wait around 30mins to be able check in. When we went to collect the keys there was no keys in the lock box and we had to send numerous messages to receive the code and let the host know there was nothing in the box. Once we got into the apartment the overall cleanliness was poor. Eg. we found balls of hair next to the fridge, the outside was not mopped properly, the shower still had hair on the walls and the shower and bathroom sink were constantly over flooding.
Despite all these the host was very responsive and provided us with different options to try and fix the situation which was greatly appreciated.