Would neither recommend this apartment or the host ‘Bruce’ ( Readyset Apartments). We were in town for two nights and one day arriving late afternoon on Saturday and departing early Monday morning. As such we had very limited time in town and a busy schedule of family catch ups and attending the footy.
The apartment had the following issues that were detected on the first night.
Shower tap mixer handle fell off on first use and landed on my foot.
Single bed collapsed when I sat on the end of it.( I weigh 93 kgs, so should be able to hold my weight)
Apartment was generally grotty and unclean.
One set of keys provided for 4 adult guests delivered by an employee of the Key Ninja service who knew nothing about the apartment or how to access the associated carpark.
As we had limited time in the city we initially just accepted the apartment was a bad choice and two of the guests preferred to stay elsewhere with friends on the first night rather than the sub-standard apartment. Initially, I wasn’t going to waste my limited time in the city dealing with the sub-standard accommodation and I could provide a review to inform prospective users of the apartment’s shortcomings.
After a busy day in the city one of the guests opened the sofa bed at approx. 11pm on the second night only to discover that the linen on the sofa bed was filthy and soiled. Yes, soiled not just stained , but a physical substance that only a forensic lab could fully determine. This was truly disgusting. I was informed of this by my fellow guest when I awoke on the check out morning ahead of an 8 hour drive home.
During the day on our trip home I communicated with ‘Bruce’ and as the apartment was not fully fit for purpose I requested a partial refund of some of the funds that I paid for this booking.
‘Bruce’ informed me that we should have notified him of the issues earlier so they could have addressed the concerns raised and that I should contact KeyNinja to seek a refund for the filthy state of the apartment as they are ‘Bruce’s’ sub-contract cleaner as well.
So apparently I should have used my limited time in Melbourne to provide ‘Bruce’ with a real time maintenance reports for this neglected apartment, as because I didn’t notify him during the stay and he considered that ”they were minor” issues, he would not consider a refund. What's more, it appears that my fellow guest should have woken me up and asked me to call Key Ninja (as the cleaner) at 11pm on the second night, as they need to be provided with an opportunity to rectify the issue. As if Key Ninja would have had someone come over at midnight and change the sheets? (We of course checked out the next morning as planned)
Here's an idea, rather than relying on the guests to provide maintenance reports of the substandard nature of the apartment, how about the host actually manages the property adequately and delivers what is promised in the first place. Also I had not entered into an arrangement with Key Ninja so I feel it should not be on me to chase a refund from ‘Bruce’s ‘ sub contractor.