My brother & his wife came to Melbourne attend my wedding . They stay at Karen‘s place. She has been a very professional host during their stays. She responses our questions in a second. The most touching thing is she provides Myki card for them to use, so they don’t need to spend more money just to buy the transport cards. Another unexpected thing was I told Karen there was no hairdryer & my brother slept with wet hair. She was really apologized & she went to get a new one immediately & also gave him a bottle of wine. That was very sweet! Also Check in instructions are clear, we just follow the pictures of the instructions. When closing to the check in time she would send us a message feeling like she is actually care for her guests. In the same time my Mum & aunt were staying at another BnB but not so good, that really gives me a comparison between the hosts services. I think Karen is a very professional host. I would highly recommend you to stay at her place.