A horrible experience. Both beds were drenched with water upon arrival, and upon raising this issue to the host, it was implied that we had set off the smoke alarm due to smoking - meaning it was 'out of their control'. The host offered us a trundle bed as the solution (despite it being a business trip), or an apartment half an hour away from the suburb we needed to be in. A request for a refund was refused, and so we were forced to find a hotel to stay in on the first night. Communication with Paul was indirect; we could only speak to his employee who then had to relay back to Paul, before we could get any sort of answer each time. His employee was however very respectful and courteous, which we appreciated - but we think Paul should've taken the matter more seriously and dealt with the problem directly as soon as the issue came up. Wasted an entire day trying to resolve the issue, before having to find a hotel at 8PM that evening.