Juliet was very lovely to communicate with, fast in responding and sent through lots of information for us to be able to feel comfortable, especially now with COVID restrictions in place.
Unfortunately, we had to cancel our booking in the very, very last minute.
While being only 2 hours from arriving, the workshop our daughter was about to attend in Melbourne was cancelled due to the location being close to a few latest hotspots.
We made the decision head back home and notified Juliet as soon as we knew. She was very understanding and accomodating and suggested a few options for us to decide regarding to how to proceed with the cancellation.
These are weird and frustrating times but it's good to know that if something like that happens, the host is understanding and fast to communicate with.
Thank you Juliet and apologies again for the last minute cancelation.
We were absolutely heartbroken to cancel our trip and we will sure book again once we get new dates for the workshop.