Charlotte’s house was very well suited to our family holiday - very close to everything needed for a great week away in Melbourne including trams, markets/high street etc. The house itself is lovely - feels more like a London maisonette than a Melbourne terrace - and well set up for a family of 5 (including 3 teenagers) to have a comfortable stay.
We had issues with the tv in the main bedroom while we were there (which Charlotte was very responsive to/apologetic about) but this didn’t really impact on our stay as we were out and about most of the time.
The one thing I would mention is that the internet/wifi speed is very very slow and needs to be upgraded.
Apart from that the home was really great (beds all super comfortable) and Charlotte was very easy to reach/communicate with.
We would stay there again.