This apartment has a superb central location. It’s a short 2 minute walk to the MCEC and Crown Casino Complex. We’ve stayed in this apartment multiple times over the last five years. It’s spacious enough for a group of people to enjoy themselves without feeling cramped. There’s also a very handy, compact IGA mini supermarket and bottle shop in the neighbouring building
Unfortunately, a few maintenance issues remain unaddressed by the owners including an poor fitting power outlet in one bedroom . We’d noted this issue during a previous stay two years earlier.
The only negative about this listing was poor communication by the owners. Message went unanswered for extended periods and information was often contradictory or simply not forthcoming.
Check in was incredibly confusing. The owners gave us contradictory information about the check in procedure and didn’t respond to messages in a timely manner. Our first message went unanswered for a month. We then replied to a second message sent a week or so before checking with arrival details they’d requested. No response was received and no information of any kind regarding check in was received until we sent them an SMS message.
The owners had explicitly asked us not to send them text messages and only contact them via Airbnb. We did this diligently until it become apparent they wouldn’t respond to Airbnb communication in a timely manner. We ultimately resorted to text messages to get the answers we needed.
We were a group coming from interstate on separate flights. As a result, we were trying to coordinate our travel schedule. A simple message from the owners explaining that detailed check in instructions would be supplied on the day of arrival would have managed our expectations rather than a week of complete silence. Then when it came time to depart, no checkout instructions were supplied until we chased the owners for details.
High speed internet access wasn’t working when we checked in. However the owners were quick to investigate and resolved the issue in less than 24 hours. They were very apologetic and transparent about the cause of this issue. We found their honesty very reassuring and much appreciated.
All in all this is a comfortable central location close to all the action in Southbank.