Firstly we were advised that the Host would meet us for check in, this did not happen, I had to call host and was told instructions I had been sent were incorrect. It’s a pity the host did not greet us to see the below standard cleanliness of the apartment! I called the host to complain and to his credit he arranged for cleaners to come back and clean again. This is where our nightmare began, the cleaners turned up with one rag each, a bottle of jig and spray n wipe, hardly enough equipment to clean!!! They commence cleaning using the same rag on everything including the cutlery!! They advised they would do “easy” things first and return to clean bathroom, they left and we did not see them again. We had to purchase our own cleaning products to get the showers to a standard where they could be used! The mould in them was absolutely disgusting. There was mould, hair, dirt and grease right throughout entire apartment, when I asked host for a partial refund he refused saying I was paying for location and size of apartment, which I had never disputed!!!
The description of apartment as “luxury” is laughable, the carpet is threadbare, it needs painting and needless to say needs a thorough CLEAN!! Not to mention that COVID safe cleaning is not being observed, light switches were filthy and obviously had not been wipe let alone sanitised for weeks! The cleanliness could not disputed when we had photos!! Wish I could upload these!!
If we could have afford to go elsewhere we certainly would have! Very disappointed in not only the apartment but in the response from host and Airbnb support.