Alex was really available by email to answer questions before we arrived. We were quite late afternoon arriving and he was there and welcomed us with the necessary information. He was leaving the next day for a school camp. However we had lots of information about contacting him or partner if needed and he quickly ran through walks, rides and other functions we needed to know about the cottage. The laundry was in his house but we were pretty wet and he allowed us to wash clothes that night before he left.