Bill contacted me from early on in my interest, he always read messages and responded with tremendous speed and efficiency. He was courteous, understanding and moved his own commitments around to fit yours. The apartment was sensational and extremely safe, I could argue I felt more comfortable there then I do at home! Bill also made sure the room was cleaned regularly (if desired) and was always making making sure I was comfortable and satisfied. The location was terrific and I'll definitely be booking through him again should I return to Melbourne. Highly recommend!