Our stay was destined to be idyllic and on paper it was. However, unfortunately, upon arrival we found an accommodation that was far from clean. The "milk provided" was an opened bottle of out of date milk. Broken glass on the balcony and way too many daisy-chained extension leads routed unsafely around the accommodation. These issues were merely going to be reflected in our review, until we saw mice running around inside.
We raised this with Julie, to which we received a prompt communication acknowledging the matter - this would be the only communication we received.
Not wishing to stay for our planned duration we cut our stay to one night and requested a reservation change through Airbnb Support the following morning due to no further communication from our hosts. This was promptly processed by Airbnb Support and we checked out. Several days later we have not received any further communication or means of an apology from our hosts which we find particularly disappointing.
Sometimes what you do after receiving a complaint has more of an influence on someone's experience - If the hosts had dealt with our concerns in a more satisfactory manner we would have been happy enough to let our review slide.
Fix the issues and this place has great potential to be an incredible stay, which many others appear to have experienced.