Lee is very responsive and clear instructions given prior to check in. they were also able to accommodate earlier check in and the place is very clean and neat per the pictures. The views are fantastic at level 61! Great to have washing machine and dryer so we can clean our clothes, and this is the only place we stayed so far in our Victoria trip that had 2 bathrooms so perfect for family stay. We had a wonderful place staying here and it's only short walk away from food, shopping and tram rides.