We were disappointed with the check in process from collection of keys off site, incorrect instructions of where to park - wrong bay. Instructions provided were different to photo. I called and was told the instructions were correct but then we were called back later and told to
Move our vehicle to the bay shown in photo. The internet did not work. We were told to go and buy our own modem which was not possible as we got in on a Sunday late afternoon. It turned out that the wrong password was provided on check in instructions. My husband worked this out eventually. Check in instructions need to be updated and it would be good to know you have to collect keys from. Supermarket 450m away which does not have parking out the front. Upon checkout you need to remove vehicle from parking spot and park outside the building as you need swab to exit parking and then go back up to the unit to leave keys inside. Not much parking around area to leave car when going back to unit.