It all worked out in the end but..

there were delays in responding to our requests for information before our arrival, and when we arrived the unit had not been cleaned. Consequently on our arrival we had to make our beds, go without a shower and live with the mess from the previous occupants. This experience was disappointing.

Gail responded to our pleas and turned up the next morning to clean, provide linen and towels. She also refunded us one night's accommodation explaining that it had been a 'miscommunication'. She also allowed us a late departure.