Not worth the risks! Our car was broken into in their secured carpark while parking there overnight on the 2nd night. Host didn’t do anything to help & tell me it’s building management problem. When contacted the building management, was told I need to pay $200 to access the cctv cos it’s 3rd party. We made a police report & currently still pending reply from them regarding this case. Found out from a resident that every carpark lot is allocated to each unit but host never informed us about it. It felt that our car was targeted cos it seems like someone know we are either temporary there or new. We lost thousands of dollars (ipad, Hermes scarf, Alexander McQueen sunglasses & heavy shopping bags with new train sets, etc). Mind you, we only had items in car glove compartment & boot, ther is nothing you can see if you walk past the car.
Host was difficult to get hold of as we didn’t receive the instructions email & tried to get hold of her. We tried to eat a long lunch to wait for reply but travelling on a Long road trip with tired toddler is really trying.
When we finally managed to check-in, within first 5 mins, I’ve stepped on upturn nails in the carpet & found it on the entrance of both bedrooms. We informed host & she said her carpet are also held by upturn nail. Despite that but nails which I can step on & pierce through skin isn’t exactly normal. And what more I have an active toddler running barefooted around the place, I can’t imagine if he fell into this nails!!After being insistence, she said she will send maintenance guy to fix it (but the person never came). Through this process, we also found out that the maintenance guys had access to the apartment without us needing to be being around. On retrospect, I should have know this Co. is operating on a compromised security. But it didn’t hit me till our car was broken into.
Learned an expensive experience that it’s better to stay at a place with real owners not a Co. as staff don’t care. We lost thousand of dollars, we don’t want another person to suffer like us, thus, this truthful review.