Emma and Taj were very helpful in my planning for Melbourne. Their emails were timely, informative, and efficient. It's clear that they have this business down to a science- complete with laminated maps upon arrival! Great location in south bank very near to the esplanade and bridges. The only thing I could suggest would be for guests to physically meet one of them. Often times the fun of air bnb is to get a personal welcome or face time with the host at some point in the visit. They seem to have many properties so this may not be possible but that's the only critique i could think of. Had a great experience!