The apartment was lovely to stay in. It was very comfortable, but there were a few things broken or missing. We were unable to have a bath as there were no plugs. The toilet seat is broken. The toilet roll holder is broken and toilet roll kept falling on the floor. The other problem we had was accessing the 21st floor. We did not know how to operate the lift access tag. We were not aware it was an access tag. We managed to get to floor 20, and decided to use the stairs to 21, only to find ourselves locked in the stairwell. We were able to get out back on floor 20. Luckily, a fellow resident helped us with our luggage, and also helped us locate the tag reader in the lift, which was not labelled. A picture of the tag scanner in the instructions would be helpful.