Nice property, great design but it really needs some maintenance work & a good deep clean. I understand the nature of Airbnbs but the cleanliness issues went beyond general wear & tear.
Dirty glasses, carpets, sinks, benches, spiders throughout the house, bed sheets had a brown stain on them. Ware & tear (which is expected) was scuff marks + fake tan on wall, cracked/stained benches, chipped shower floor with a bamboo rack to stand on instead.
I spoke with Michelle privately to address issues, as I didn’t want to leave a bad review. Her response was very unprofessional. I just wanted to pass on my feedback & photos so that she could let her cleaners know.
I read reviews prior to booking & even checked in with Michelle to see if the cleanliness issues (that many of her guests mention) had been addressed. She assured me it was fixed. I wasn’t expecting a hotel level of cleanliness.
I don’t want a refund, I just wanted to ensure future guests can know what to expect. All the best