Karen's communication was excellent and the apartment was the perfect location - a quick walk from the Skybus to the airport, a half hour walk to the NGV/Southbank, easy walk around central Melbourne CBD but also the free tram was available too. The views from the apartment are incredible!! Check-in and out was easy and the apartment was clean. Soap/shampoo etc is provided but in the bathroom cupboard out of sight so don't forget to look. Highly recommend and would stay again.