Honestly, i’m sure they’re a great host when things go right. Unfortunately they messaged me at 8:30 the morning of my stay cancelling due to someone with covid staying recent, again not their fault.
However, it has now been 2 weeks with practically 0 communication from them regarding refunding my money. I’ve messaged for updates as they said they were contacting airbnb directly for me, but they have not responded. Right now im $500.00 out of pocket and both the host & Airbnb have not provided any update when i can expect this to be resolved.
Based on this experience i could not recommend anyone book with this host, nor Airbnb for that matter.