I am perplexed in writing this review so I will start with the good first. Wow! The views and location of this condo were amazing. And I do mean amazing! Having to complain about cleaning issues upon our arrival, and having the complaint not handled appropriately and then not effectively, until day 3 of my arrival, was very disappointing.
This condo is an easy 5 star rating if it were not for the cleaning issues I dealt with.
Upon my arrival, in the closet, we found a large red laundry bag stuffed with dirty towels and linens from what looked like multiple previous guests. In another closet, there was a bag of dirty lingerie from a previous guest (where my clothes needed to be stored). The baseboards were filthy, the carpet and couch were stained. There were makeup handprints on the walls and the headboard in the master bedroom. There were greasy handprints on the dining chairs, the apartment had dust everywhere, and the heater filter was filthy.
When I explained this to Justin and several other involved hosts (which was frustrating dealing with 4 different people) I was told that due to the condo being so high up, it would naturally be more dusty (I stayed there almost a month and found this not to be true). Regarding the dirty lingerie, I was told they like to give the previous guests a chance to reclaim the property. No excuse was given regarding the HUGE red bag of dirty sheets and towels.
On the 3rd day of my arrival, they sent a person who claimed to the cleaning lady…I am skeptical due to her not having a cleaning bag and saying she had never cleaned the condo before. After she left 30 minutes later, I purchased my own cleaning products and cleaned the condo from top to bottom. I had to put down my own small blankets to cover the couch staining.
Check In was arranged for 3 pm, the key handler ended up sending me a short video that showed her placing the key under a rock at the condos across the street ( there were hundreds of rocks in the landscape) an hour earlier than agreed upon. My husband and I had to turn several rocks before we hit the jackpot.
It is sad that the cleaning is not up to par, because everything else about this condo amazing the views during the night and day are stunning. And the location is perfect for tram pick ups and for walking to great restaurants and shopping. The South Melbourne Market is just down the street along with a huge Woolys. With the right cleaning team and management, this condo would be 5+ stars across the board.
Hopefully the issues will be addressed for future guests.