The first impression was good. The apartment was clean, tidy, and kitchen was sufficiently equipped for a month stay for two people. However, things quickly went down due to terrible neighbour above the unit and the hosts who cared little. The above unit was making stomping noise everyday from 5PM to 10pm, occasional till mid night. It was stressful during the lock down period as there is no way to escape from the noise. Furthermore, we were unable to use the courtyard as people were throwing cigarette buds, tissue paper and plastic bottles into it. As to the hosts, most questions were acknowledged yet no follow-up and no resolution. First, there was no coffee maker as advertised. Though the host R responded my question via Airbnb message and she said she would ask the cleaner, she never came back with an answer. On the 9th night, the smoke detector kept making beeping noise in the mid of the night(maybe low in battery power), we had to call the original host C for help and he said he would send someone to check it. NO ONE had ever come to check it. Fortunately, the smoke detector issue only happened once. In the 2nd week we raised the noise and rubbish issue of the unit above us to the host, R replied she was sorry to hear that and would report to the building manager. Nothing had changed, the stomping noise continued every night and the cigarette buds were accumulated in the courtyard. We raised the neighbour issue again in the 3rd week as it was getting more and more unbearable. A few days later, the host said we were “encouraged” to file a formal report directly to the building manager. At that stage. We only had 3 days left in the apartment. I did try to speak to the building manager but he was never in his office. The final straw was the host updated the locker combination without telling us before check out. The day we checked out, I was unable to open the locker box to return the key. As the listing changed host during our stay, we did not have R’s mobile number and can only communicate via airbnb message. We checked out on time at 10AM, and I spent 5 minutes on the street, in the rain, tried to open the locker box with old combination. We had to wait another half an hour until we received the updated combination while our Uber arrived at the same time. We managed to return the keys in the last minute yet it was extremely stressful and unpleasant.