Denise was a very responsive host. Check in was convenient. Her loft is as described and was perfect for me (only guest). I was there during some pretty warm weather so having the air conditioner was much appreciated. For me the location was perfect as is was close proximity to where my son lives. It was also very close to either the tram or train for getting into the downtown area as well as a pub and cafe. As I spent much of my time with my son, the kitchenette was more than adequate. I had some challenges initially connecting to the WiFi. Denise indicated she had recently changed internet service providers and she quickly was in touch with them to sort things out. The issue was resolved as quickly as possible. For me the bed and pillows were quite comfortable. I have neck and shoulder issues and worried about not bringing my own pillow but all was good! And finally having access to a washing machine was truly convenient. Thanks again, Denise!