The booking process was very straight forward. The collection of keys easy once you have found the location... use google maps! The actual location was great, close to many Melbourne attractions, trams, freeway, and excellent Docklands shopping experiences. The views from the apartment were fantastic, especially for kids. The apartment was very comfortable and very clean, beds lovely and cosy. Secure parking. Rit was easy to communicate with, quick to respond to questions and she went out of her way to be helpful, even at a few hours notice. Overall, a great place to stay.