Anna had assigned a team member to meet us for checking in. We could only estimate the timing that we would arrive at Melbourne (driving there from Ballarat). We were delayed due to traffic congestion & it was stressful for us to have to reach the apartment around our appointed time (would have been great if there was self check-in). The roads in Melbourne CBD were difficult to drive around, as in there were no left or right turns allowed at certain streets before a specified time. We had to drive round and round many times to find the street that was behind the apartment (where the apartment's car park entrance was). The parking lot was at the 7th floor (designated lot). After parking the car, we had to roll our luggage across the car park to access the lift and thereafter we had to roll the luggage again to another lift (the 2nd lift led us to the apartment block). All in all it was a very tedious and tiring experience. It would have been ok if you are not driving/parking at the apartment. Anna's place is a one bedroom studio apartment. It was clean and tidy when we checked-in. Sofa bed - mattress was thin and not very comfortable. TV was quite small (approx. 20 inches wide). Wifi reception was good.