Worst air bnb experience ever - terrible communication and lack of concern.
We arrived early in Melbourne and asked if it was possible to check in early and I was told no and hung up on - only to be messaged an hour later saying we could after we spent over an hour carrying around our heavy bags in the city.
The worst part was the door can unlock from inside when it's locked outside. So the morning of our flight, we left to take the bins out minutes before we had to leave for the airport to go home. The door was locked and we were stuck outside with nothing but my phone. It was 6am and I called them for 3.5 hours and no response. I messaged them through the app, I called and texted the number provided for hours. We were stuck outside in the cold and missed our flight at 8am. We had to pay $700 for new flights home at 1pm. We didn't think we'd even make these flights as we heard nothing from the owners.
They finally answered and didn't even come let us in, they said we had to wait for the cleaners. We waited over 5 hours total to be let in and were barely given an apology or compensation for missing our flights. As owners, it's your duty to be available for calls in emergencies. Things happen and we should not have had to wait nearly 6 hours to get our belongings to go home.
It is not worth the money for the poor communication and disregard for tenant staying. Also expected to clean everything even though you are charged $100 for "cleaners". No water ever provided in the fridge and only pots, no pans.
Could not recommend enough to avoid this place. I would rather pay to never stay again then pay to stay.