From the time of booking, to our arrival and departure the communication and service was excellent. We were met on arrival and warmly welcomed with a bottle of sparkling wine and a lovely bowl of fruit with a great selection of cheese and crackers. Dean showed us around the house and was very informative about everything relating to the running of the house. He was also just a phone call away when I had a query The quality of the house was beyond our expectations. The beds and linen were very comfortable and luxurious. Location was perfect for our needs. We all enjoyed a few wonderful days in our home away from home in Toorak. I would stay in this house again on our next visit to Melbourne. I highly recommend this house.