This was our first Airbnb experience and it was such a pleasant one we would not hesitate to do it again. Although we never met Jacqui and David in person Jacqui answered all messages and a phone call promptly and made us feel very welcome. She kept in touch regularly leading up to check in. She provided helpful travel advice and directions before we arrived, and detailed instructions on how to gain access to the apartment. The photos and description of the property were accurate. The apartment was comfortable, welcoming, spacious; and the hosts had taken extra care to provide entertainment in the form of DVDs, books and games. Also there were more than enough cookware items and crockery. They even had some food items in the fridge and cupboard. A welcome pack included info on the history of the building, and shopping and eating outlets in the area. The apartment is in the Chinatown area which has a great vibe and lots of delicious places to eat, and easy walking to anywhere in the CBD including trams, buses, subway, theatres. shopping centres and museums. It's a delighful building, full of character, and lots of photo opportunities. The only downside is the creaky floorboards, but I'd still definitely recommend the apartment and the hosts.