It was not easy having to pick up keys from a different location. I had to sit on floor of foyer (no chairs) with my children and our luggage while my husband went to pick up keys from several streets away. We had security approach us in the foyer while we waited as we appeared to be loitering.
The room was clean except for the couch. The beds were comfortable so good if you just want a place to sleep but it wasn't a comfortable room to sit around in as the couch was hard and chairs uncomfortable and falling apart.
Communication was good and building was clean and secure.