Check-in is not as easy or straight forward as other Aibnbs, but Emily provided very clear instructions from the beginning, so all went well. The downside of this stay is that upon our arrival, there was a noticeable pee smell in the bathroom. I asked Emily if it was possible to rectify this, which she very promptly agreed to by getting in touch with her cleaner. I was told the cleaner would come by at 9pm on our first night in the apartment, however this didn't happen. I told Emily and once again she was very responsive and very apologetic. She said she'd re-schedule the clean-up, though I declined as it was easier and more convenient for my dad to do it - which he did the morning after. Emily refunded $35 as a result of this, which was much appreciated. Other than this misshap, the location and facilities in the apt. complex were excellent - parking on the premises, so close to public transport and major Melbourne attractions. Kitchen had everything we needed for our two night stay.