Large and comfortable house behind Healesville’s main street. Loved the flexibility of the leisure spaces: large back deck with seating, lounge room, dining, kitchen with bar. Kitchen was stocked with nice glassware, crockery and decent pots and pans. Loved the view over treetops and main street to the hills. Would be great to come with a group.
Didn’t love: the checkin process was shocking. Zero communication from the host - my questions are still unanswered in the chat at this moment. This got me confused and a bit worried in the lead up. Some of the info on the Airbnb listing is different to the check in info, I’d hoped for clarity. When I went to check in, was told I should have received an email with instructions. Waited for ages, given unclear directions and an incorrect code, couldn’t enter. There was a phone number next to the lockbox which I called and spoke to someone who problem solved different codes with me. But all in all it took an hour out of my 20hr stay, plus a whole bunch of unnecessary faffing and confusion. I called to request a late check out and was told they could push it half an hour for me. Everyone was kind and well meaning but I expect more in a hospitality setting. The place was spotless other than some old food stuck to a few plates and dust galore behind the bed side tables (which I moved to to plug the electric blanket in).