Cancelled our booking the morning we were travelling with no reasons. We were travelling with two young kids which they would have known as it was on the booking and didn’t respond to our messages until 2pm in the afternoon offering an excuse about maintenance. Suspect they simply got a better offer on the room. Made a belated offer of a one bedroom alternative that wouldn’t have accommodated us and by then we’d had to find alternative place to stay nowhere near south Yarra. Then read other reviews of similar experiences...