The stay was mostly good. Communication with our host was great, the room looked like the photos and additional ammenities were supplied when requested. The only issue was being stuck in the elevator at level 19 for half an hour. After calling the front desk we were attended too ( luckily this happened while reception was still open) and within half an hour we were let out. Unfortunately I am very claustrophobic and afraid of heights so this was probably just a lot worse for me then someone else who is not. The situation was handled well, as I was contacted by the receptionist and managers after the incident .
Overall I was quite happy with my stay, and would consider staying again when returning to Melbourne.