I have never written a negative review of any of our numerous stays at Airbnb’s. This is the exception.
1) The host wrote in his description of the apartment that there was a gym. There has never been a gym in the building, and he confirmed this. He apologized for the incorrect advertisement and said that I should have used the filters and if I had I would know there was no gym! We needed a gym. The host refused any compensation and we had to find gyms in the area that we paid for. He later said that he never advertised a gym! I contacted Airbnb support who concluded that the host mis-advertised (I took screenshots of advert) andthey got me compensated.
2) The dryer, TV, and microwave did not work. They got everything except the dryer to work.
3) The host gave us only one key and no lockbox. We needed a second key. After multiple requests, we finally got a second key.
The host said he owed us nothing and our requests were unreasonable! That’s why I had to go through Airbnb support.