Sian and the team were very responsive right from the beginning until we checked out catering to our requests the best they could, and some very nice touches with James assisting with our 2 large suitcases up 2 staircases, and some nice arrival amenities to ensure we felt right at home. Highly recommend this apartment for its unique urban style, very spacious, only minor comment is if you have many suitcases can be troublesome taking them down. Overall 5 stars.