What a terrible experience.
From the unclear instructions that were only sent a couple of days prior to the trip.
If you want to collect your keys after 8pm forget this place.
Check in states any time after 3pm yet you are only allowed to pick the keys up at a convenient store till 8pm. What it doesnt state is any information for what to do if your flight lands after this time.
There is no other option stated on the details.
Are flight was delayed due to the system outage.
There was no number to call and we were simply told to find new accomodation.
The lady we spoke to could not care less. We were forced to walk around melbourne cbd trying to find new accomodation.
What is worse is that we are now not getting any compensation for this.
Do not book with this company.