Alex has been extremely helpful and responsive before, during, and after our stay. The instructions on how to check in are very clear and thorough, so everything was very easy even though we never met Alex in person. The apartment is lovely, clean, very close to the city centre and tram and bus stations are all very near to the building, which made things very convenient. There are also beautiful art pieces decorating the apartment which gives it a nice atmosphere. Overall we were very happy with our stay and will not hesitate to stay here again should we make our way back to Melbourne. Thanks for everything Alex!