The apartment has very nice views of Melb City and the building complex does have a gym, spa, steam and sauna.
Upon checking in we immediately noticed the floors throughout the apartment hadn't been cleans, dirt and food scraps littered in the most rooms except bedroom. The bathroom and shower floors were dirty too with visible marks. All the table, stove, and bench tops had a film of dust. We spent a good 40 mins cleaning, wiping everything over with a dish sponge and tea towel. The vacuum we found didn't have a charger and their mop head didn't have an attachment so we were resorted to swiping with a broom and dust pan. It is lucky we were only staying 4 nights, as the house was dusty and I was squeezing and repeatedly cleaning my throat or blowing my nose, especially during the night time.
I had written, spoken and sent pics to the property manager but received not even a single reply. I suppose customer service isn't important. He was only contactable to get the wifi pw that's it