Jacqui and David were so nice, responsive and accommodating. We took a night flight and it was delayed. So we arrived the apartment after midnight and they quickly showed us around the apartment. She has also prepared a small notebook/ guidebook for us.The apartment was clean and tidy. It looks exactly the same as the photos and we liked the old & heritage style of the building. It has an extremely convenient location to everything in CBD. We felt safe with the reception desk for service apartment opened from 7am to 11pm. We would recommend it to others.