Arrived at the premises only to find there was no garage key. We double parked at the front of the building for 30 mins trying to contact the owner. They hide their phone number and when we finally found a number to call, they had a pre-recorded message advising we should call 000 for an emergency or a locksmith if we have locked ourselves out.
The host finally contacted us four hours later and apologised for the keys not being in the room. He advised he would refund the parking fees we were paying at a private lot.
Once the stay was completed he ceased all communication and never refunded the parking fees. Apartment was lovely but if you are planning a stay here, be aware that if there are any issues at all, you cannot call the host and their response times are appalling.
Absolutely do not recommend staying here.