It was my worst experience with Airbnb for the last 10 years. I can’t even remember anything positive about the apartment.
Communication: landlords and managers don’t use messengers. When you have guests all over the world coming and staying at your apartment of course it is always easier to communicate by Whatsapp. Everybody uses Whatsapp nowadays. You don’t need to call the person, see when she/he is available to speak, no need to do “small talk” when you have some question or issue you just write a short message and ask. And the person on the other side responds when they can. I asked about Whatsapp a few times but there is no respect to the convenience of customers on the other side. They just don’t care and don’t want to adapt to their clients. So any requests in my case could be done only through ARBNB and sometimes a response took 1-2 days. Extremely unefficient.
Clearness - bad, really bad. The cleaning of the 2 bedroom apartment between the previous tenant and us took 30 mins!!! As a results the floor was dirty, pillows are full of dust. We have discovered old dirty socks and stuff like that many times in different parts of the apartment. It was disgusting to find such things. Regarding pillows. Apartment had a lot of decorative pillows (around 6 I guess), quite large. And there is no space in the apartment to keep them. Physically no space. So the only available space we could use for extremely dusty pillows was the dirty balcony (nobody cleaned it for ages). The owner later discovered them and said that it is disrespect to put it there. Well, maybe first you have to clean them and second why do we need them in this very tiny apartment if there is no space at all for their storage. Nobody thought about that, they only think about taking decent pictures of the apartment in order to rent it out again. One day the owner came, went to the balcony and took all pillows and put in the middle of the room in the ugliest and most disrespectful manner. I have a photos proving that fact. So we had to clean the mess after they left and put it in those conditions.
Privacy: most of the windows of the apartment face the inner yard. So you only see 40 other apartment within 40 meters from you. You see what people do, what people eat and they see you all the time. Sometimes they had sex in the balcony and we had to hide our kids from these great views. You feel yourself like in prison.
Entry to the house. When you enter the main lobby there is always unpleasant smell, always. Very often you feel even worse smell in the elevators.
Apartment itself: apartment is very small. At my glance it is below 50 sq meters. All furniture, appliances, decor are very cheap and low quality. You don’t even want to enter this kitchen. Water pressure in shower is very low, it is very difficult to wash hair especially if you have a long one. Mattress on the beds is very low quality. I could not sleep normal for the whole months while we had been staying there. I still have pain in my back. I asked to change the mattress. They deliver some other layer that we have to put on top of mattress which is another low-quality cheap thing that did not help at all. The bed size is very small: probably 140sm. I never slept in such small bed, even in the worst 2-star hotels. Rooms are very uncomfortable and small: probably like 6-8 sq meters each.
Location: port Melbourne is ok, but it is dead after 8pm, it is difficult even to get food after 8pm. I would not have stayed in this area one more time.
Swimming pool: it is indoor with unpleasant small and very small. You don’t want to go there. We haven’t visited it even single time. It was enough just to take a look at it.
Air-conditioning: there is some very old machine that practically only makes noise and does not function. When I am writing this it is sunny and +30 Celsius outside and 28 degrees inside. Air condition is working at maximum force and I set up +16 on the display.
Very uncomfortable to stay in this apartment.
On the other hand when there was a colder time we had to move children from their kid’s room to master because it was extremely cold in their room and very windy around windows. Windows are non-hermetic at all, nobody even thought about making them hermetic in order not to let the wind go through it. One of daughters got a cold as a result.
So I strongly not recommend anybody to stay at this apartments. You can find much higher quality and attitude for this money.