Shirley was amazing from the get go! We had a pretty last minute booking (1-2 days before check in) for 6 nights as a family of 4, due to a delay on settlement of our new home. Shirley made sure that everything was ready for us as early as she could and the 'little things' ended up being what made our stay so great (2 spots in a tandem carpark, strong heaters for the colder nights, extra blankets in the cupboards, good wifi, laundry detergent and a GOOD washing machine... plus those views!) and then the nice surprise was to find a toddler bed AND a single in the 3rd bedroom, allowing our 2yo to be very comfortable in her own space (plus room to set up her toys). Lots of toys and a range of Disney books that Shirley had in the living room were a big hit as well. For those travelling locally with little ones, a standard baby gate fits the stairs (with 2x 10cm extensions) and just a tip that the hot water takes a good 30-60 seconds to reach each tap, but then it is awesome! We will definitely be back if we ever need another 'staycation' and we will be recommending the Penthouse to friends and family when they come to stay in town. Thanks Shirley!