Katie was lovely. She was kind to accept the late changes we made in our booking, and was good at communicating with us upon arrival. We wonder if Katie's a home designer as her taste is fantastic - everything was functional and beautiful at the same time! The only 'problem' was with the stairs of the apartment. Because we are a large family with 5 big suitcases and 4 small ones, we had difficulty bringing them up two flights of stairs. Other than that, everything was just perfect!