Avoid at all costs. After 10 years enjoying Air B&B around the world, I’m disappointed to have to write a review like this. On check-in, we were told that the room we’d booked wasn’t available, and that we were to be upgraded. What we arrived to was a decrepit student accomodation room, stained, scuffed and marked, that was nothing like the room we had booked. Rodelia our host was uncontactable by message or phone - and remains uncontactable 48 hrs later. We received a full refund as Air B&B eventually stepped in to assist, but this ordeal (and Air B&B’s 6 hour compliant processing time) meant we were forced to sleep in unpleasant, unclean accomodation while awaiting their response. The host being uncontactable is one thing - Air B&B’s tardy action and slow complaints process is also unacceptable in situations like these.