Nice house, poor customer service.
Pros
- really nice decor
- Rainforest shower
- Very clean and tidy
Cons
- fan did not work in the shower so the bathroom steams up a lot
- Bathroom is in the middle of two bedrooms and access to it is via the bedrooms so if anyone is staying in the lounge and has to go to the bathroom in the middle of the night they have to walk through someone’s room when they’re sleeping (may not be a problem depends who you’re travelling with)
- Airbnb listing says there is a single bed in the lounge as well, when I messaged the host about it he said we could walk to the house under construction up the road and ask the construction workers to let us in and get it. Would never have expected we would have to go and fetch one of the beds ourselves - unprofessional
- On the day we were due to check in I messaged to ask what the check in instructions were. He sent them and also asked us to make sure to be checked out by 10am on Monday. A) we had already spoke with him and paid $114.18 to have a late checkout of 7pm and B) his Airbnb listing has check out normally at 11am. Extremely unprofessional and inconsiderate of him to change the check out time especially when we had already paid to have a late checkout. He eventually refunded the amount but this was still an extreme inconvenience as we had relied on that late check out.
Would I book again? No, due to the poor customer service.