For being a super host, we were very unimpressed by the level of service provided during our stay. Firstly, the place was so dark, the lighting extremely poor. Paul did respond by sending someone out but they could not do anything. The walls are darkly painted. We had to use a lamp in the bathroom to provide extra lighting. Secondly, the cupboard door was broken off it's hinges, the tap handles were broken ( a handy man was sent to fix it on the second day). I was giving my wife a birthday gift to stay in the city a few days and this place has not been up to scratch. We were told we could see the bay from our apartment...it was a tiny area between two buildings that could hardly be seen. I had booked a south bank apartment the week prior with another super host with fantastic service and results. Everything that was described was accurate including great views and lighting and the communication was great to.
I wrote to Paul a couple of times with my concern but all I kept getting were these automated responses from his team and him. I have waited over a week to see if he was willing to make a response but he hasn't. So I have to be the bringer of bad news...sorry ...but I hope this is fixed for other travellers...great potential in the place...great location and extra facilities in the buildings such as gym and pool....