The unit was comfortable and matched the photos and description. The location was perfect for a visit to the Australian Open. The support team answered instantly and were very helpful when I misinterpreted the instructions for finding the key. There is a persistent mechanical hum (presumably from the building’s ventilation system) which is loudest in the master bedroom. I am particularly sensitive to noise and found it difficult to sleep, even with earplugs. Most people probably wouldn’t have a problem but if you are sensitive to noise you may wish to consider other options.