The place was wonderful but the host Hayley was very difficult. She posted all the house instruction in the inbox on the Airbnb app. There were 10 paragraphs of instructions that I had to frequently scroll through. She is not available in person or by phone. There is no manual in the apartment with instructions on how the appliances or garbage works. She did not know how to use the stove top range and asked me to take a video. Nothing to tape, it didn't turn on. When I asked her for a phone call she said no she was getting her kids ready for school. I asked her to send someone out and she told me if it is a user issue I would have to pay. That was the 2nd financial threat she made. Losing the key remote would be $220 dollars. A young name came out and he didn't know how to work the range. He called his boss. They pulled out the oven and found the model number to the stovetop. They found the complicated instructions online. There were not instructions available on site.