Frank & Vince were quick to respond and answer any questions I had. The apartment is very cozy & clean, with the luxuries of a hotel room (think fluffy pillows, very clean white sheets, laundered soft towels - they even left out small toiletries!) with the personalized feel of a home. The location was quiet, and very near walking distance to main roads and tram stops. It came with a dedicated parking place, which was great for us. Thanks Frank & Vince!