My husband and I travelled to Melbourne for 5 days to attend the theatre and art exhibitions. We have stayed in several different Airbnb apartments in this particular building ('The William') so know very well of its convenient and central location and lovely rooftop pool. We've also stayed in many stylish but well-priced Airbnbs in Italy and Spain which provided lovely respite after a day of activities. This place however was one of the worst we have experienced and I have never written a review like the one I'm about to write.
The severe red and brown staining on the carpets was completely unacceptable especially for an Airbnb+ apartment. Our host told us that it was the last guests who had a party and despite steam cleaning , the stains wouldn't come out. (However we noted later that many guests before us have referred to these stains in their reviews months before us - why has the carpet not been replaced or at least covered with a rug?) The sofa belonged on the side of the road. It was so stained, worn and ripped in places that we wouldn't dare sit on it. None of the the throw cushions, rugs or blankets pictured in the listing photos were actually in the apartment. The lamps were dim and impossible to read by, the white desk lamp was missing a light bulb altogether. The light and exhaust fan above the cooktop were broken and not working and there is no plug for the kitchen sink. There was no pump hand soap in the bathroom, this is a basic requirement. There was no caddy in the shower to put any bottles etc. We bought one and donated it to the apartment. More than one pillow per person per bed is required and whilst the sheets were clean, the only bedding provided was one very thin and light doona wrapped in two sheets. The whole apartment is in desperate need of a deep clean and a re-paint. The smell from the adjoining garbage room is completely overwhelming, even when we spent good money on a scented candle and reed diffuser to try and cover it.
We cannot begin to imagine how this place achieves Airbnb Plus accreditation which apparently is a 'selection of only the highest quality homes with hosts known for great reviews and attention to detail. Every home is verified through in-person quality inspection to ensure quality and design.' Travellers, beware.