This review was always going to be glowing, but upon checkout Hayley was excellent. The communication pre-booking was excellent, followed up by great communication prior to and during check-in and throughout our stay. At checkout I'd accidentally left a bag in the apartment and Hayley was good enough to leave what she was doing to get the spare keys, open up the apartment and get my bag and send it by taxi to the airport where I was waiting for it. Well and truly above and beyond from a host.
As for the apartment. Perfect location on the edge of the busy Acland St precinct with easy access to trams, St Kilda beach, restaurants and shops. The apartment itself was perfect - comfortable, a good size for a family of three travelling with a toddler. It had all the necessary amenities and really thoughtful touches like provision of public transport fare cards, umbrellas, picnic rugs etc. We didn't want for anything while there as it was all provided. I would definitely stay at Hayley's apartment again.