When we arrived to the place, the check-in process was VERY easy!! The bed was made with fresh new towels and free shampoo and conditioners to use. The TV/radio was on to make us feel more at home once we walked in. Everything was just as described in pictures, especially the spa, which was SOOO relaxing! Just be aware that it is hard to get any signal or service on your phone, but it didn't bother us as much as we were there to get away from technology! Would definitely come back again! 10/10. Thanks for everything :)