I gave this five stars in every category as the entire experience was a very positive and enjoyable one given that we were staying for 3 weeks because the young teenager in our family group was undergoing brain surgery - successfully as it turned out. We (three adults, one teenager and a baby) went for location (needed to be near the Royal Children's Hospital), set up (needed 3 good sized rooms) and price (very good considering the size of the place and its nearness to the city, Vic Markets, good low to mid-range eateries). Bonuses for us included the charm of the place (lovely renovated terrace, beautiful high ceilings and wooden floors downstairs); the size of the kitchen; the televisions in every room; the promptness and graciousness of the staff from the next door Miami Hotel who manage the place, in responding to our requests; the hospitality pack of goodies provided on arrival; the sound proofing of the individual rooms; the reverse air conditioning, and the comfortable beds!! The upstairs 'modern' area was massive and really lovely to relax in. The dining room area downstairs is just a little 'cosy' but workable (watch your heads if you are sitting near/under the steps at the table). The place was serviced roughly once a week and new towels provided as well as new linen where required. Highly recommend this place, especially for families and would not hesitate to stay again.