couldn't speak highly enough of Pei she was kind, friendly and went out of her way to accommodate us. The only faults were the venition blinds in the bedroom only closed half way down the window so lights all night and the couch sat on the floor so apart from being hard as a rock it was very hard for older person to get up and down of the floor so the only chairs to sit on were plastic fold ups. no comfort at all. must say it was good to have windows that opened (something which is very rare) so fresh air was great