This is a fabulous location in the heart of Melbourne. Very close to tram stops so made access around town very easy. We requested an extra key for our stay & they were able to drop it off straight away. This was very much appreciated as there were 4 people in our party and we had varying schedules that meant having one key hard to manage. We would recommend to bring extra garbage bags (we had 2 provided to us for our stay) and some kitchen sponges. We did not have a scourer to clean our dishes with which may be the reason why some of the dishes we used were still dirty perhaps from the last visitor. We take pride in keeping a good level of cleanliness during our stay and when we check out so it was an additional expense we were willing to make. Communication was great overall and would recommend this property to others who want to have a great location in Melbourne.