Very disappointed with our stay at what looked like it would be a luxurious apartment.
Made to wait an hour and a half past the usual check in time, was compensated $50 but still would of rathered the normal check in time. Was offered to leave our bags at the dodgy looking convenience store you pick up the keys from but it did not look trustworthy what so ever.
Was told that the convenience store was directly opposite the building and this lead to alot of frustration and walking up and down Elizabeth Street with heavy bags at a very busy time of day as it is actually all the way down the other end of the block and across the street, not opposite the building.
The blind on the balcony/bedroom was not operational so had to stay up at all times. This meant sun pouring in very early in the morning and the apartment getting very hot through the day. The room was advertised on the app to have a king sized bed but was a queen size and a very cheap very hard mattress that made it impossible to get a restfull sleep. The bed was hard as a rock. That combined with the blind not functioning left us fairly sleep deprived and frustrated for our whole stay which was not nice during what was suppose to be a special weekend for my partners birthday.
Exhaust fan in the bathroom was not operational which in a small bathroom means lots of steam and not nice as the windowless bathroom shares the toilet.
Silverware has obvious signs of heavy use which is off putting and should probably be changed at this point.
Fit out is definitely not as high end as pictures would present, cheap furniture and cheap decor with a cheap fit out.
The only redeeming factor for this room is the view was great and the building is in an extremely central position to almost everything in the CBD. My suggestion is to stay at the Lighthouse Tower, just do NOT stay at a HugoHome. Thouroughly disappointed with out first Airbnb experience.