Ella’s place is excellent for families. The place is clean, Nicely set out, the kitchen is well-equipped, close to the tram, and walking distance to a lot of nice cafes. Ella is exceptionally good with communication, often replies immediately. She also went out of her way with our booking-our flight was delayed due to the Melbourne storm, it was a weekday and we got in to Melbourne at midnight. Ella was understanding, and waited for us personally at the lobby to give us the key. We have stayed at many Airbnbs, Ella’s place is definitely worth the 5 stars!