It's a pity I have to give this place a 3/5 stars since the location is stellar and the townhouse is open and spacious!
During my week long stay, I ran into a number of issues that resulted in a less than pleasant stay at Orangerie. Firstly, the floors were extremely dirty and seemed like they hadn't been mopped, despite the listing stating that it follows Airbnb's 5 step cleaning protocol. I don't usually wear shoes indoors and walking around the place left the bottom of my socks/ feet completely black and dusty. Secondly, some of the kitchen utensils and knives were dirty and still had food left on them. These two things are obviously not a big deal, and I didn't feel the need to bring it up to Beyond A Room.
However, as my stay continued I dealt with even more issues. The bedrooms have extremely thin curtains that don't block much light at all. So if you're looking to have a relaxing lay in, you can forget about it. The AC in the room upstairs was also not working well, so when the light comes in in the mornings, it makes the room unbearably hot. Upon bringing this issue up with Beyond A Room, I was just told that because it's not something that was ever brought up by previous guests, I just had to deal with it. Fair enough.
During my stay, melbourne also had some heavy rain. This resulted in the roof of the place leaking. Something I did not expect to do at this place (especially with how much was spent staying here) is deal with a water leak. The hole in the ceiling was so bad that it left a huge puddle of water plus filled up the pot I had to leave under the leak to catch the dirty water. As it was happening, I again messaged Beyond A Room, but they took about 2 days to respond. And again basically telling me too bad this happened and that they'll fix it eventually. They didn't care about the inconvenience this had caused. Luckily, it did not rain much the rest of my stay.
I had also requested a late checkout as my flight was in the afternoon (messaged them about this a week before my stay and again the day before check-out). But obviously, another thing had to go wrong and the cleaner arrived early. I had just came out of the shower at that time and had to rush to cover myself up to answer the door. But I was too late and the cleaner had already entered the house, and I had to awkwardly explain that I had been given a late check-out while undressed.
It was a lovely Airbnb with a great location, however because of the inconveniences I experienced here, I would NOT recommend others staying here and to look for other Airbnbs that are a better value of your money.