Travelling from Tasmania on a family holiday. We were due to check in July 15. Victoria was recording new covid cases.. we sought public health advice, we were advised to stay away from Melbourne CBD, so we contacted host to explain & we understand it was a last minute cancellation & there is polices or procedures to follow..
We asked for a partial refund, a refund or a voucher.. it was just a flat out no, we thought host may have been more understanding & flexible given what was happening in the state & how quickly it was escalating and that the city was soon due to go into lockdown.. but out of $1,100 we got an $89 a refund for cleaning fee.
Feeling disappointed.