Winson (the local contact) was excellent. Comms from Selina were good - she was responsive. The apartment was quite small, it looks bigger in the pictures. We had some problems with the security pass not working on day 1, Winson was very responsive and bought us a replacement to the restaurant we were at. We found some of the amenities described were not available, particularly car park - it says book with 3 days notice , but in our case there was no carpark. Selina fire the issue by providing a carpark but it was 10 minutes away from the bnb. There were also some other amenities that were described but we could not access or use. The location is very close to Queen Vic market - if that’s your thing you will enjoy the location - but if you are into restaurants/cafes it is not the right end of town. Having only 1 key was inconvenient to the room - we had teenagers wanting to be independent , so they were not able to access the room unless we were there.