Alice made early contact with us and was very proactive with providing information about the property. At the last minute my brother and partner asked if they could also stay and Alice promptly arranged a second bed and linen. We also arrived quite late and Alice arranged her partner to pick us up from the airport (for only a small fee) which was very much appreciated. Alice was in regular contact during our stay and was also kind enough to allow us a late check out. The location is great with access to trams at the front door and trains over the road at Flinders Street. The room was very quiet and we really enjoyed our stay!!