I was very disappointed by my experience as a guest at Tudor Cottages for a range of reasons: First, against Airbnb's own recommendations, Tudor Cottages required us to email them (outside of the Airbnb platform) before they provided check-in instructions, also by email, which I found in my spam box. Second, all correspondence from the host was signed simply Tudor Cottages, without referring to the name of the author, which I found both unprofessional and impersonal. Third, the thin wall between Evora and the next cottage meant that we heard loud music and other unsavoury noises from neighbouring guests through the night. Fourth, we opted to stay with Tudor Cottages because of a spa was listed among their amenities. Unfortunately, the spa was in disrepair when we arrived. After exchanging many text messages, the host finally conceded that the spa needed to be looked at by maintenance and offered a discount on a future stay. As I have no desire to stay with Tudor Cottages again, I requested a partial refund, a request that has been completely ignored by Tudor Cottages. This is the first bad review I have written in 8 years of being an Airbnb customer.