Melanie was really helpful with any requests. We were there for Christmas and there was a large, beautifully decorated tree in the lounge. The house is large and spacious with a wonderful backyard and pool and would have been a high-end home when it was built. However, it is aging and you shouldn’t expect the top quality feel from the photos. Once we got over the difference in the quality/standard we expected, we enjoyed our stay and it met our needs well.