Collecting the keys was easy, and the location to collect them from was less than 1 minute walk from the apartment building. We were able to check in an hour early which was so appreciated! Upon arrival to the apartment, we found that towels has been forgotten to be left for us but Kenny rectified this within a couple of hours. The apartment is accurately described and pictured, and comfortable. The location of the apartment is amazing, a very short walk to Melbourne Central, short walk to QV, it's within the Free Tram area and the parking spot was an added bonus! We'd stay again for sure!