I had to cut short my 9 day visit to 1. I immediately advised the host I had moved out and requested the partial refund I was entitled to under her cancellation policy. She replied by telling me to check her policy, which I already had. She DID NOT tell me I needed to do anything else in order to cancel. I followed up 9 days later at which time she informed me I had not cancelled properly and there was no refund. I then told her the remote was not working, the room was cold and there were inadequate blankets. She told me I should have contacted her!. Ha. Why? My first contact got me nowhere, so why would the second? The photograph of the room is misleading regarding size, and the room is tiny. N.B. AirBNB advised I had not cancelled properly. Hmmm. Clearly the host could have helped out early in the process and chose not to!