When we arrived, the apartment had not been cleaned, the beds were unmade, a wet towel on one bed and there was no soap. After trying to contact them we spent 6 hours total across two days on hold trying to get housekeeping to clean the apartment. In the end we had to cancel the booking and book a hotel as they tried to relocate us but the code given would not allow us to pick up the keys. Whilst talking to the host, they were refusing to cover the entire cost of the hotel and help us stay elsewhere. It took contacting Airbnb who were a lot more helpful and understanding to come to a resolution.