We had a wonderful stay here, the unit was clean, tidy and spacious. Fantastic location as it was less than a minutes walk to the tram stop from the unit and that tram (6) only took 15-20mins to get into the city. You'd think the location would be noisier but it was very quiet even over the weekend. The water was clean and the shower had great water pressure. Whilst the heater did have a rattle to it, it wasn't so bad that you can't have it on. We turned it off before bed and found ourselves still comfortable. Raphaela was very kind, attentive and was always there if we needed anything at all. We look forward to returning and staying here again.