I've never had to give a negative review before. We had an amazing time away, but unfortunately, we were let down big time by the communication side of things.
The spa was a selling point in us booking Paul's accommodation over Easter.
We messaged prior to even booking in Feb and asked if the spa was in working order. We were told yes it was!
We read a recent review that the spa was not operational, two weeks prior to our trip, so sent Paul another message to ask if it would be working by the time we arrived.
We were told that the spa repair guy would have it fixed the following week.
The spa was clearly a big selling point for us and the only reason we booked this accommodation over others.
To then be told via a message the day we were set to arrive that the spa was not working was a bit of a kick to the gut.
We understand that things go wrong and it may not be working, and we would have understood. But surely we deserve to be told as much in advance so that we could at least have the chance to look at our options.
The price of the accommodation clearly has the spa factored into it. By this point, the $20 bottle of wine that was offered to us as a discount (which we had to go get ourselves) felt insulting.
The accommodation itself was very tidy and cozy,
Honesty and a bit of effort would have gone such a long way, and this review would be a very different story.