Nina was responsive to any questions we had. Although we didn't meet her upon check-in or check-out, the process was seamless in getting in the place. The apartment itself was clean and perfect as a home base for us while we explored the city and went to the Australian Open. It is in a great hip neighborhood that has restaurants, bars, and cafe at literally every corner. Everything you need is walkable, and it is a short 10 minute drive or so to downtown Melbourne. Would definitely recommend.