This apartment is nothing like it states. We were notified 5 mins before check in time that the property wasn’t ready for another 30mins. When checking in, the place was filthy. They did come back and clean things but the whole feel of the apartment is unhygienic. We had food and clumps of hair on the floor, bathroom had mould through it, there was snot and blood on the wall, dirty doonas, spiders on the walls, the high chair was completely full of dirt, kitchen sink had thick grime, freezer dirty and food left in it, grime on fridge and kitchen cupboards and splash back, animal droppings in utensil draw. We contacted Bruce through messenger on air bnb asking for contact immediately. Apparently He was not available. The lady who phoned laughed when I asked for a refund and said all they can offer is someone to come rectify the issues. I asked for them to bring a vacuum as the one in the apartment does not pick up the food. I was informed they wouldn’t know that as they don’t use them, they have professional vacuums. This lady not once apologised foe the issues we faced. Over 2 hours later 2 cleaners arrived to clean as we were eating dinner. They attempted cleaning the issues, using the vacuum that didn’t work!! It felt better but still unhygienic. One cleaner eventually apologised after asking for spiders to be vacuumed.
Through the night we killed several spiders and were getting bitten, constantly scratching.
The shower door does not close. When bringing this to their attention, they said they knew. It floods majority of the bathroom every shower, which explains the mould in all silicone and grout.
We drew the line when it was bed time and we went to make the sofa. There was animal droppings in the sofa and blood stains all over the sheets, doonas and pillows. After this, we were unable to stay and had to find alternative accommodation last minute.
As the host Bruce still was unavailable and a refund wasn’t considered, I contacted Air bnb, who started a support claim. Thankfully they were able to refund majority of our stay.
This place requires a thorough carpet clean, deep clean, loads of repairs and balcony needs a good gurney.
It is unhygienic to stay in, especially with children.
I honestly don’t believe Bruce exists as he was not available for discussion at any time.
I thank Robert from Air bnb who was able to retrieve some of our lost money!
I do not recommend this apartment at all.