Yvonne was great, the fireplace was lit for us on arrival. She was helpful with giving us directions via txt as we had a late check in. She was always available by phone if we had a question, although everything was very straightforward in the manual she provided. The bikes were really helpful, we cycled to the tram a few times. The unit is just like advertised, it feels a bit separate and private from the rest of the place, and the area is nice. We would definitely recommended staying here. The sauna and spa were nice touches too.