Charlotte's home is definitely home away from home. Charlotte is very welcoming and caring, giving me very helpful tips to explore Melbourne. You will find an English-style house with a lot of beautiful furniture and decorations(the same as the pictures). Charlotte's dog Bertie is welcoming and friendly as well. The room and bathroom are super clean and the living room and kitchen are very nice places to sit, have food and chat with Charlotte. If my friends come to Melbourne, I will definitely recommend the house to my friends. I had a very great time here and feel so lucky to meet Charlotte and Bertie.