Worst worst Air BnB host I’ve ever dealt with! Myself and my 2 elderly parents were at the SkyGardens apartment in Glen Waverley at 3pm to check into our rental apartment but there was no key left in the key safe, we were outside on the road for 2 hours with 6 suitcases.
And it took me an hour to reach anyone from their team. But still there has been zero communication and still haven’t give me a reason to why the key wasn’t in the key safe. We had to find alternative accomodation and thank you to the Air BnB team for issuing us a full refund.
To all future bookings with AirKeeper please be aware of this company!