The apartment is in an excellent location and looks exactly as listed. We didn't have internet for the first 2 days as the password given was incorrect however Jordan was kind and easy to work with. They provided a 15% refund for the first two nights. The communication was great once you get hold of them but difficult to get through on the phone (rang for a long time and got to voicemails). I'm glad we have Australian number and didn't mind the wait.
Note that you need to pick up keys from a convenience store about 10min walk on grey street, something to be mindful if you have lots of luggage and travelling alone.