The location is terrific. Walking distance to shops and restaurants. And closer to the train station into town, or anywhere in Victoria for that matter. The neighbourhood is quiet and safe.
The room is separated from the main house by a large enclosed courtyard. In warmer weather, it would be a great place to sit with a book and a coffee or glass of wine. (We were there mid-autumn and a bit fresh to be outdoors.)
The room is compact and comfortable. The bathroom is modern and well furnished with everything you need. The only suggestion we would have would be to have more light as while sufficient, felt a bit "dark", especially with the lovely plush, but dark brown, bath towels and black tiled floors.
Ione was lovely. Her communication was spectacular. Her guide to Richmond was very helpful. She was available should we need anything (we didn't), but left us to our own when we wanted.
Check-in was flawless; her instructions were spot-on. Even though we needed to leave about 5.00 am, check-out also went very smoothly.
We would stay there over and over again and we give it our highest recommendations.