Very disappointing stay. Communication from the host was difficult. Once checked in we realised we had no power to our bathroom or heater, leaving us in a freezing cold apartment in the middle of winter, and having to shower and get ready in the dark. We attempted contacting the host via phone and through the app - no response. We received a generic text response to our phone calls. No actually number to call for assistance when needing to speak to a real person. When using the ap there was no response to our questions either.