I felt very comfortable for my entire stay in Kate's apartment. Her check-in instructions were clean and allowed me to get in quickly and easily. Once inside, Kate left notes to welcome me, a binder of information about the apartment and things to do in the area, some snacks, and a Myki card to get around on public transit. The apartment was also spotless, and looked exactly as good as the photos online. Over the course of my stay I used the heaters, washer, and dryer and found all easy to use and in great condition. I didn't run into any troubles and had a very pleasant stay overall. You can't go wrong staying here!