My family and I have stayed at lots of places and homes which are owned by a person who cares and this makes a huge difference rather than an absent owner who pays another offshore company to managers the process and property. The checkin process is outsourced to a third party and despite paying more for an early check in, the person was late leaving my family and I waiting. We were given 1 set of keys only which made it impossible for us to seperate during our stash. There are no instructions on how to unlock the door which may seem like a straight forward process but it was a nightmare. There was no cold water coming from any taps or showers and all the water was scolding hot. When I called the commercial agency who manage this property I didn’t get an answer, my calls were actually never returned and emails ignored. Despite being told not to approach the concierge we had no other choice and they immediately came up and solved the issue.
The apartment is dusty with basic cleaning between stays and furniture never moved to vacuum the dust that piles up. A coffee machine is available with no coffee pods. Just a few examples of the absent minded service that you do not get with other listings.
We decided to pay more to stay at this apartment and we strongly believe that hotels or other listings represent better value and better service.