Unfortunately my stay had so much potential but overall I was let down by the host.
Firstly the positives - the apartment is incredible. It was clean, has fantastic amenities (especially kitchen equipment) and the view from the 26th floor cannot be beaten.
However, the moment you book you get an automated message saying “I do not live in Australia so message this number with any questions.” The owner is essentially a corporation who have hired a managing agent to take care of the property, so there is no “get to know the locals” experience. You also never meet them, they left a key in the train station next door, which isn’t helpful when you have a lot of luggage.
The biggest disappointment was a large stain and hole in the sofa. When I sent the photos to the host I received no response. I then sent it to the managing agent and there was no apology, simply a message saying the host is aware and I won’t be charged extra for a cleaning fee.
Finally, I was supposed to be here for three weeks but only have it halfway through due to the COVID-19 pandemic and therefore had to fly back to the UK. When I asked if I could check out early and they might consider a refund ... of course, no response.
Overall I was happy in the stunning apartment, however if you want to experience Melbourne properly I would consider booking through a local host. Also note the location is in the CBD (great for me as was here on business) but if you are on vacation/travelling suggest you stay in Fitzroy, Prahran or South Yarra.