We stayed (4 adults) for 5 days to visit Melbourne. Ideally located, close to trams, the free circle tram, a luggage storage facility (if you arrive before check-in time) and Coles.
Paul & Dan were very responsive and all instructions were clear.
The only minor thing we think could be improved is having enough shower gel, dish washing liquid and glasses for 4 adults who stay a few nights.
Overall we enjoyed our stay and would definitely recommend it.