We had a great two weeks staying at Saskia's. The apartment is really well situated; right next to both bus and tram stops and within easy walking distance of all the restaurants, bars and cafes on Chapel Street.
We had no issues with the apartment itself, so did not need to contact Saskia much; but the one time that I did, she was super-prompt in replying. This was our first experience using Airbnb, and we were thoroughly happy with it. Thanks, Saskia!