Do not be fooled. Starting off with organising a early bag drop. Our luggage did not travel down on the same plane as us, so we had two hand bags/duffel bags which we needed to store somewhere for a few hours as checkin is not until 3:30pm and we didn’t want to waste a whole day in the city. We arrived around 12pm, and we assumed we would be leaving bags at the front desk, to our surprise we wouldn’t be. a ‘cleaner’ that was ‘servicing’ the apartment came down to the lobby to take us back up to drop these two bags off. Was still charged $40 for dropping two very small bags off into the apartment. Understandable price for dropping a whole family worth of luggage into the apartment…but for two small bags…come on. When we arrived bag at the apartment later on the evening we did our first inspection and look around of the apartment. The floors were disgusting, the bed spreads and sheets had stains all of them. There was only half a roll of toilet paper in one bathroom and a 1/4 in the other. We paid for a fold out bed, as advertised. Regardless of how many people were staying in the apartment the option to fold out a bed that we had PAID would have been nice. The bed is broken and doesn’t even fold out, to bad if you wanted to spread some people out considering how jammed in the bedrooms are. There wasn’t even sheets for the fold out. Simple amenities like a wooden spoon and spatula were filthy. The dishwasher had rotten food in it and the bins were DISGUSTING. I would use anything in that kitchen. The bedsheets had stains. The “doona” was basically a puffed up sheet, so make sure you pack some winter pjs. Not to mention under the beds were rubbish, cigarette butts and what not. We are not a picky family, but the bare necessities would have been appreciated. Not to mention on the last night my mother woke up with a bed bug bite on her eye. Her eye lid was inflamed, red and puffy. There was BED BUGS. To top it all off, the fire alarms were out of service, hanging down from the roofs with no batteries in site. Too bad being on the 37th floor and not knowing there is a fire because alarms are not connected.