The place is clean and in a convenient location. However, Tricia did not communicate the process of delivering key (from a third party) clearly and we were not informed that the verification process from this third party and what evidence would be used as check-in time. Tricia asked us to pay for a late check-in fee based on an uncommunicated “evidence” (a pic from the third party) and a “waiting fee” which was never mentioned before my arrival. When I tried to negotiate with her, she did not reply my message, but reported the situation to Airbnb. Lastly, the late check-in fee that she first mentioned to me was $30, but the amount she request was $35 and when Airbnb reached out to me, it became $24.
The process was really confusing and the host would charge you based on some uninformed evidence and additional fee that was never mentioned prior to arrival. I do not recommend this apartment and the host to anyone who’s traveling to Melbourne.