We made a week long reservation at the last minute and Paul was so responsive and accommodating we knew he would be reachable and go above and beyond if we ever needed anything. The house is amazing. The top floor has an open floor plan and amazing light, and a huge balcony with a barbecue. Wish I could take that home! It was clean, beautiful and incredibly convenient. A nice relaxing place to spend your days and in the middle of one of Richmond's main strips if you decide to venture outside. We loved it and would stay there again in a heartbeat!