Upon landing in Melbourne, we had an email from MadeComfy saying check-in would be delayed due to a cleaning delay. It didn’t say exactly what time we could check in & we had to call MadeComfy. This was frustrating as we were placed on hold & with our young children with us, we needed to know we had a place to go. We were informed check in would be 5pm. We explained this wasn’t acceptable…we had been travelling all day. After initially saying nothing could be done, they then offered a $150 refund. In the end, we kept holding our ground and after several days we were offered and accepted a refund of the first nights accomodation. I will say this is only because of my husbands perseverance! We also had unusable wifi … the speed was incredibly slow & streaming services were impossible. We had several calls and emails with MadyComfy about this and after a lot of back and forward responses, we are currently waiting on a refund of $120.