Gabby was great to deal with and her communication was very fast and responsive. She brought over new pans (which were still a little old/dirty) and more towels right away. Did not really enjoy this apt though due to the cleanliness issues, dirty pots/pans which were about 15 years old, dirty dishes and silverware put away in drawers/cupboard, sticky counters, spilled food/hair in freezer, dirty storage in bathroom, smelly towels that did not appear to be clean etc. etc. With a deep clean and through clean each rental it would be much better.