This was the worst experience on Airbnb I have ever had.
Shortly after making the reservation I was unable to make the trip due to corona virus self isolation advice. I contacted the host and explained the situation and the host agreed to cancel reservation and provide a full refund before the booking was confirmed, but then they proceeded to confirm and charge me for the booking anyway - and then the lazy host asked me to contact support to arrange cancellation and a full refund myself because she didn’t want to cancel it with penalties and admitted it was because she worried she would not be able to rebook for that time. After I called airbnb support several times with wait times up to 45 minutes the support team agreed to help arrange the full refund, by sending the host a link to simply cancel reservation with no penalties. Instead of clicking this link Lisa the host declined the request, saying it was too late. I told the host if I can’t cancel and refund the booking then I’ll need to stay at the property but the host did not provide check in instructions and after ignoring me for some time told me they would call support themselves to arrange a full refund. The host did not arrange this, so in short the host is a selfish liar who stole my money and took advantage of me during a global health crises, do not book a stay with this host.