Catherine made me feel very welcome, responding quickly to my text messages (my plane was delayed), being there when I arrived, showing me the apartment and leaving me with a complimentary cappuccino at the in-house cafe. Through my own inattention, I had a bit of difficulty with the door keypad after she’d gone, and Catherine responded to my text immediately, talking me through it again. She was equally prompt in responding to my concern a little later in the day, regarding the apartment’s heating. After that, I was snug as a bug. The apartment is exactly as pictured and described. It’s comfortable, cosy, well-furnished (bed is very comfy) and the shower is superb. It’s located in a fabulous building with vast light-filled atrium and 2 good in-house cafes. The apartment fronts onto Little Bourke Street, so you’re in the vibrant heart of Melbourne. Step out the door and it’s all there. One of my favourite Italian espresso and pasta bars, ‘Pellegrini’s’, is only 2 minutes away, as is my favourite book store ‘The Hill of Content’. The only catch to this wonderful location is if you’re a light sleeper like I am, in which case bring some ear plugs with you because the council’s garbage removal services come through in the wee hours of the morning. But during the day, if you’re ever inside the apartment rather than out and about, it’s fascinating to observe the passing parade through the wooden venetian blinds. It’s an atmospheric and colourful location within easy walk of Melbourne’s cultural riches.