We were in Melbourne for a 5-day stay for business. Toby was really quick to respond, and his driver/cleaner/handyman extraordinaire was very helpful and generous with his time. He picked us up from the airport for virtually the same rate as the Skybus and dropped us off at our requested destination, and kept our bags safe as we were too early for check-in. Small details missing such as shower/bath mat and there was a musty smell on the pillow cases and linen. Nevertheless, it was VERY convenient, a tram right outside the property that takes you right into the heart of the CBD/Flinders St station and beyond. The group loved the pet turtles! Thanks for having us!