Bronnie and Neil were very accommodating with checkin/ checkout times and were fast to respond when we had trouble with the keys. The apartment is in a great location. The only areas for improvement would be that the beds were not set up as requested and the apartment was a bit run down- towel holders are coming of the wall and door handles are loose including the front door. The front door was very hard to unlock. You had to pick up and drop off keys at a convenience store 10 minutes walk from the apartment which was okay but a bit inconvenient when carrying a lot of luggage.