This is our second time staying and we chose this because we like the location, having lived in Kew for a few years prior.
This time however was disappointing.
1. EXPIRED/ MOULDY FOOD AND MEDICATIONS - a lot of the food in the fridge had expired and 1 jar even had mould in it. First aid kit was useless as all the paracetamol had expired. Paul said that ‘some food can be eaten even if they’ve expired’
2. BROKEN APPLIANCES/ EQUIPMENT - Pot stirrer was broken and we replaced it. Kitchen tap is also broken. Door to main bedroom doesn’t latch properly. We are blamed for the toaster not working even though it wasn’t working when we first got there. Also blamed for scratched pots/ pans when it was already scratched from the beginning.
3. DIRTY - BBQ was filthy and we had to clean it before we used it. Sofa had dirt under the seat cushion. Dust behind the sofa and also behind TV. (When your toddler’s tots get into various nook and cranny, you notice all the dirt around). Water container in coffee machine had a layer of slime which we washed off. Pantry had bits of garlic skin all over.
4. ASSEMBLE YOUR OWN COT - Had to assemble the cot on our own (cot was also forgotten initially). A study table had to be moved to fit the cot in the bedroom. We were expected to disassemble the cot and move furniture back again.
5. CANT USE TOILETRIES - Paul did tell us not those, however we didn’t have time to buy and we used them and paid Paul extra to reimburse.
We have vacuumed the living area, thrown out the rubbish and watered the plants prior to leaving.