Julian's place was great - better than it looks in the photos - and he's thought of everything - nicely decorated, lovely towels, bedding, toiletries,teas, coffee, etc - and very friendly Concierge is a plus. Julian was very accommodating - left the key for me in case I turned up earlier (which I did!) and very welcoming - rang to check I was okay and had everything I needed. The gym is was great - I didn't get to used the pool but it looked very inviting! No complaints at all - and if I need to stay in Southbank again, I'll be back.