Alex was extremely helpful with very prompt replies to our various questions .Im not sure exactly what happened the first night but we were comfortable in alternative accomodation while the apartment we had booked was fixed up.
Our only negative comment is that I had specifically wanted 3 separate beds which I've checked I wrote in my first email. The profile to the apartment said 2 beds and a " divan" or pullout bed .this turned out to be a single mattress which we had to put on the floor.Its time it was replaced as had stains etc on it .I think that with such a big turnover that the pillows should have pillow protectors as well as slips and the bedding was rather shabby and meant beds didn't look freshly made.We only used the apartment to sleep in but it was well stocked with cooking facilities.
In general comfortable enough but it needs a good tidy up paint and new bedding to look inviting .