Absolute disaster, we never actually got to stay there because apparently someone else damaged the apartment. Wayne's communication during the incredibly stressful 50 hours that it took to resolve was very unhelpful and downright cruel. I understand he was under stress too, but as his customers we were left to fend for ourselves during the school holiday period with very few other options and he refused to press the cancel button (despite saying we couldn't stay). This meant we could not receive a refund and find a new place, so our accommodation is now in a crappy hotel in a school holiday period. Much anticipated holiday ruined. This is no way to treat your customers, regardless of the issues you're having as a host with Airbnb.