The check in was abit confusing better to name it as room 5 instead of 5/15. There was dust at the toilet corner above and also a spider near the sofa we had to kill. The room heater wasn’t working at all I literally have to stand beside it to get some form of heat it was so bad as Melbourne was really cold. The water heater too after 10 minutes it got shut off and icy cold water came out. Julian wasn’t as responsive and it was difficult to communicate with him in case of any emergencies. Also the toilet ceiling started leaking and the floor became wet and the water was dripping on us while we washed up. The car park was really inconvenient for parking if you are driving bigger cars. Overall a bad stay would not stay here again.