The bad rating is because of the God awful noise. I get that it's no one's fault, but they could've mentioned that the house was near a train station where the trains go by day AND night. I could basically hear everything going on in the house as well - even when the guy in the other room's alarm was going off and when he was opening a zipper on his bag (so yes I also heard when he had his "friend" over too!). There is also some sort of construction going on at the moment which would start before 8:00 am Monday-Saturday (I'm not sure but maybe even 7:30am). Jie was also rather loud on the phone but she was such a lovely lady always offering me fruit and even let me have dinner with her and some friends a few times. There were a few marks on the bedroom walls but nothing that a bit of paint wouldn't fix. Under the bed was a bit dirty & I even asked for a hoover once but Jie kindly did it for me! It is a nice house & Jie is really nice it's just the noise factor!