We were greeted at the door with a warm hand shake. There was messages to check how we are and making sure everything is ok. The location was absolutely handy on Flinders Lane. It's in the middle of Southbank and City centre. The place is old but cute with a touch of modern. It's got everything you need and we had a comfortable stay. We can even come back mid afternoon for a rest then go out until after midnight.
It does get noisy. Especially when you fell asleep midnight and the noise will wake you up. You can also hear upstairs when they or next door when they do the cleaning.
We find the shower gets too hot or too cold so need a bit of adjustment.
It's a fantastic stay though.