Terrible service. I enquired about cancellation terms and getting a refund with host due to covid problems in Melbourne spiking.
The response was that there is no refund within 7 days of booking.
Following this the borders to Victoria shut and host told me that I could either re book to another date or receive a 50% refund. I requested a refund. This had not happened.
I followed this up and host said that it is too late to receive a refund as the booking was “complete”.
The borders to Victoria were shut by the government, making it impossible for me to travel to Melbourne. The host was also aware of this.
This is the absolute worst service I have ever received by an Air BnB host and feel genuinely ripped off.