When I booked I extra asked if I could extend my room to same rate, which had been confirmed, as long as I did it after few days. When I checked in it was really hard for me to get my suitcases up the stairs, no help offered. Then again at check in I double checked I could extend my stay, again it got confirmed. The room then was really dirty in the bathroom and window benches, hairs...The next day the washing machine in the apartment broke, it wasn't replaced or compensation offered. I then confirmed after 3 days that I would extend my stay but had to check with my partner, if he would be okay with the broken washing machine and if I could come back to them (if I need to change room or stay in room but definitely wanted to extend). Again got confirmed....The next day then suddenly they said I can only extend for $350 extra costs....so the same dirty room with a broken washing machine and on top to pay extra money....I was absolutely furious. When asking why the extra money and even though the machine was broken and what the compensation was they just said, that "prices are subject to availability" and no consideration what so ever to the fact that I had already gotten confirmation like FOUR times for my room and price. Super disappointed. Also the bathroom has black mold in it, major health issue