Unfortunately a very dissatisfying experience with Made Comfy - the booked accommodation ended up not being available because of an issue with the key / lock and the property not having been cleaned - such things can happen, but we were not informed of this so arrived to collect the (non existent) key to the property. It took nearly an hour all up with MC on the phone to determine what the issues were and then they could only offer an alternative MC accommodation in a suburb well away from where we wished to be (Melbourne CBD) and most disappointingly offered no other assistance in finding us accommodation or covering cost of alternative accommodation. I would have thought doing this would be a basic customer focused response, rather than leaving us to try and find alternate accommodation due to their failures. Not surprisingly, we will not book a MC property again.