Eduardo was prompt at responding. His place was as per pictured and on the 44th floor as per advertised. When we arrived it was extremely tidy and he was very accommodating. We travelled with an infant, he was one of the few places we looked at that provided us with a porta cot, which was AMAZING! It was set up and ready to go exactly as he had said in his email. Check in and check out were very easy and as per instructions. The only downfall to our stay was that we didn't have a working washing machine. It had previously been repaired but still didn't work. We chose self contained because we knew we would require a washing machine with an infant. The laundromat downstairs required a key card for access. When contacting Eduardo he assisted with a fresh drop off of towels to make things a little more pleasant. It did make things a little tricky not being able to wash dirty clothes especially when we were relying on it, but it was just unfortunate circumstances really! Overall a pleasant stay, with a beautiful view!