I arrived to the room at approx midnight after flying in on a late flight. Upon arrival entry was easy enough as explained. Once i entered the room it went completely downhill. Bathroom full of mould, couch was so dirty and covered with a blanket that was slightly less dirty. Bedroom, dirty sheets, food crumbs in the bed, stained sheets, pulled back the doonah BLOOD stains on the doonah cover. Feeling so dirty right now, i go to have a shower... no clean towels. I message the host and to their credit they responded efficiently and advised me that there was a mix up with their cleaner and the room had not been cleaned.
The host advised they would process a full refund, however, the initial process didnt allow me to request the full amount. I have since requested the remaining amount be refunded and the host has become argumentative and is refusing a 'full refund'.
Im easily pleased w accom but when you pay for accommodation you expect it to be clean, not disgustingly unhygienic.