We had issues with the washing machine and the host immediately responded and got a technician to come in and fixed it right away. The host also provided extra towels and refilled some of the amenities when they ran out almost right away for us.
The location is walking distance to Westfield and is convenient. The downside is that it can be noisy as the bedrooms were facing Doncaster Road. There were also a few nights that there were roadworks from 10pm and lasted till 3/4am.