We found the lockbox easily but it was empty. We contacted Charlotte who asked us to wait until she could sort it out. Our son was with us so after some time with new instructions we were advised of another lock box inside the letter box. Our son was able to access that ( we being older could not).
Inside the unit was lovely, pristine and comfortable. We had a problem with the smart tv and agin needed assistance and Charlotte was ver prompt with help.
We stayed for 6 nights and were supplied with one towel each and one hand towel. Not adequate really.
Great area and comfortable apartment.