I had a great experience here. Carol is the most wonderful host that I have ever seen. She is very helpful and takes care of everything. The appartment is great very clean and comfortable. It has everything one would need to stay in Melbourne. She has a great collection of books, movies, games etc. There are many brochures which make the stay easier. The appartment is at a great location, the tram stops in front of the appartment, the coin laundry is great, there are many restaurants at walking distance and a supermarket, the post office, the zoo, the Royal park everything is at walking distance. So all in all it is a great appartment at a great location with the best host you could possibly imagine.