From the first initial contact with Karen right through until check out I felt that her professionalism and communication was open, honest, and warm. Karen went above and beyond ensuring that we had everything we needed for our stay, which really made the difference. We also had the opportunity and pleasure to meet with Karens mother who also had the same warm, friendly and professional approach. The area felt incredibly safe, and very convenient from walking or hopping on the tram into town, or grabbing the train to get out of the city.