shaun & Sarah were quick to respond to our queries.
their place is literally across southern cross stn! super convenient to go to the airport via skybus and there's also supermarkets there. HIGHLY RECOMMENDED for its convenience.
check in instructions were a bit long and complicated. didn't help that it was raining (+winter) so I was struggling with the lock in the cold.
my only other complain is that the place is too cold. we came on winter and the aircon/heater didn't allow us to set higher temperature. we were freezing at night. would probably help to either have an electric blanket or another small heater in the room.
but that aside, we love the place for its location. town is a short tram ride away (free tram). across the road from southern cross means you dun need to struggle a long way with a heavy luggage. 😀 we would definitely stay again when we next visit Melbourne!