Bronnie and Neil were really friendly and responsive to any messages and the information they provided ahead of our stay was really clear and detailed. The apartment itself is in a great location, has great heating, amenities and I loved the toys and books available for the kids. Unfortunately there was a mix up with our room and when we got to the room it hadn't been cleaned and there were towels and sheets on the floor, and it was late in the day so we had to be relocated to another apartment down the road for the night, which with 3 kids and all our things was exhausting to relocate after having already lugged everything from the car and having to move back again after it had been cleaned the following day. Bronnie and Neil did compensate us for the inconvenience. Having to get the keys from a different location is also a bit inconvenient, even though it's a close drive, just because of the crazy traffic around that area. the dryer also didn't work unless I held the door closed and there had been a lot of rain so again a bit inconvenient, particularly when we were given 4 towels for 5 people. I do think this was out of the ordinary based on how responsive and great they were about everything and a friend of mine had stayed with her family recently and recommended it to me.