Booking was quick and simple, with great communication both ways from Avivo. Once we arrived at Melbourne we were quickly met outside the complex, given help with baggage to get into the building and the apartment itself. Sonia showed myself and my two children the apartment (and happily answered my chatty daughters' questions). There was ample pantry supplies, even providing my children's favourite cereals which was lovely. The apartment was roomy, clean and very easy to use with a great washing machine and dryer (great when travelling with children). Views from the apartment were great - a nice balcony to look out from too. Location was awesome, close to everything - I walked to Theatres, CBD shopping, restaurants and bars, and only used the tram to get to Docklands and St Kilda. Great spot, great host, and great apartment - would definitely recommend, and use again. Thanks Avivo