A few things prompted my 5 star rating:
1. Great communication - from the time I booked, Todd was very helpful in understanding my needs for an early check in, and how to get to his apartment. A week before our arrival, a very helpful video was sent on how to check in, so there was zero confusion on how to enter the apartment, which is fantastic because a complicated check in is the last thing anyone wants after 24 hours of traveling.
2. The apartment had fantastic views
3. Well stocked with delicious coffee, bottled water, and other food items if we needed them
4. The apartment had great amenities - we used the jacuzzi and sauna
5. The building is secure and feels completely safe, and is also in a very safe area.
6. Great breakfast options available very close by. We loved the Kettle Black and Crux and Co.
7. Nice recommendations provided by Todd on places to go, eat, and things to see.
8. Easy access to the trams.
I would definitely stay again if I'm ever back in the area!