I don't know where to begin...
The host did not message me the day before our arrival date about what the process was to check-in. I called, messaged, and text on the day before finally got through 30 mins before the check-in time, leaving us stressed and confused before that.
I told the host I was checking in at 5.30, my friend got there before me, just before 6, she went up to the room and found them still cleaning the room...
The room was dirty and stunk of cigarettes. My friend had to wait outside in the narrow hallway until they were finished. During that time she saw two guys walk out with their suitcases, assuming they were the previous people staying there... at 6pm?!
When I got there we decided we would leave or bags there and go get takeaway while we wait for them to finish cleaning. We come back maybe 10 mins later and our other friend who had the key and was waiting upstairs told us that the cleaners left but the place was still dirty...
So we go back up, check the room and there was dirt still on the floor, on the table, in the bathroom, ash on the balcony, stunk of smoke and one of the beds were left unmade... everyone was not happy and very confused why they left mid cleaning.
We talked to reception, they were very understanding, they said they would try to contact the host but because it is an Airbnb rental not much in their control. I messaged the host, no reply, had to call twice to tell her what was wrong. 10 mins later they came back, this now around 7.30, and they finished cleaning.
Other things to note, the apartment didn't have any utensils, 2 shallow and small bowls, the ripped tea towel to try the dishes was soaked, no towels or soap for the bathroom, not even a spare toilet roll.
Needless to say, definitely the worse experience I have had on Airbnb, I was so shocked and confused at everything, and would not go back again.