Extremely stressful stay from beginning to end. Initially was drawn to this place after Tiffany told me she could organise an early check in for me (I was coming from an international flight at 7am and had to go immediately to isolation). I was then told that I could not check in until 2pm. Had to go to a supermarket to collect the key and wandered around for ages because the directions to the (unlabelled) building were so unclear. After an interaction with the extremely rude concierge I eventually got in to what I was expecting to be a spotless place due to the strict policies in place regarding cleaning fees and the warnings in the descriptions of replacing any stained items/fines etc. The couch had god knows what stains all over it and the bedroom carpet was beyond disgustingly stained. Honestly wouldn't be surprised if it turned out the sheets weren't washed. When I stripped the bed at the end of my stay the mattress was basically orange with stains. The area under the couch hasn't been swept in months, I even found a toothbrush under there. The sponges were old and used, and there were fingerprints all over the windows and mirror. There were dead flies in the bathroom and what really was the nail in the coffin was the lack of hand soap. The dispensers were completely empty. How this can be overlooked especially in these times is beyond me. Also, a warning about the shower that overflowed when on for 2 minutes would have been lovely. As mentioned, I was isolating, and therefore required food to be delivered to me. I messaged Tiffany asking would this be alright as there was a threat of a $50 charge to use the air bnb as a postal address, thinking she would be lenient in my case. After messaging her, I received a message regarding my checkout times, completely disregarding my question. After a while, I was told using the address to take in a food delivery would not be possible (??????). Thankfully I had family in the area to help me out, as I was not risking the fine due to Tiffany's lack of understanding and empathy. There are also so many other things I would happily go on about but I hope I've gotten the message across to fellow travellers to please not stay here. The host clearly only cares about maximising their money instead of providing guests with an enjoyable, stress free, and clean environment. Look elsewhere.