The process to book the place was good, Alex was helpful and kept the place for us for a little while so we could get the money sorted out. A week and a half before we were due to arrive, we received a message that the apartment we booked had some issues and that we would be able to go into a different apartment nearby. The apartment was sufficient but not what we expected so we were given an option to another apartment which wasn't an improvement so we decided to stay where we were. There were a couple of small things that we found somewhat frustrating though. Because we were a group of 5, Alex said that he would arrange for an additional bed (fold-out), instead we were provided with an air-bed. Alex would also arrange for a cot bed and sheets for our son, however, there were no sheets. Check-out was a little bit messy, we asked what the procedure would be but we didn't receive a reply until the evening before we left (3 days after we asked) and then received a request to confirm if we received the message when we had already left the apartment. Like I said, everything was very good when making the arrangements but there were some issues during our stay which was a bit frustrating.