Sergio and Shin are very professional, very friendly and welcoming. The communication went smoothly, they always answered immediately when we had any inquiries. The apartment was perfect for a couple of days in Melbourne, we loved that it was near the Southern Cross terminal, and it was easy to walk to anywhere in the city - just half an hour to get to Margaret Court Arena. Unfortunately we both fell ill on our trip, so we didn't get to see much of the city, but thankfully the apartment was so comfortable and we had no problems spending most of our time there - so the apartment is definitely suited for long term stays as well. Unfortunately the internet wasn't installed at the time of our stay, but the TV made it ok. As clean as a hotel room, but as cozy as your own home. The bed was comfortable and the view amazing. Would definitely stay there again!