Firstly, Monica was very responsive and helpful, even arranging for an earlier check-in to accommodate to my flight arrival time. Secondly, the place was lovely - it was clean with everything we needed and we felt right at home! We ended up cooking so much because we could! Lastly, the location is very convenient with a decent supermarket downstairs, a great café within walkable distance, and everything else was very easily accessible by tram. Would definitely stay here again if we get the chance to! (: