I’ve never had such clear instructions and the list goes on and on! Unfortunately, there seems to be NO flexibility, no matter how early we asked, we were denied early check in and late check out (even just half an hour to make an important business conference call). That's the rules.
We didn’t seem to communicate with Justin directly however, a number of other hosts were involved, thus response time was delayed and maybe confused.
Loved the light open spaces but, found it a little old and smelly (maybe because on arrival we found the bin full of rubbish, despite the high cleaning fee and windows are closed for safety)
The location made up for everything else and it was so quiet considering you are inner city and on ground level. We had fun in this character filled open space.. It's not modern however the shower has great water pressure. No coffee machine (in working order) or tea but, plenty down the road at the local cafes. Big tidy pantry and the kitchen is well equiped.