Joy was an excellent host! She was very helpful (especially for Melbourne first-timers) and always replied to my messages promptly. The place was a cute studio situated in the heart of Melbourne which was perfect to explore this beautiful city. Couldn't have asked for a better introduction to Melbourne. It was a memorable experience and I highly recommend staying here! Key handover was easy as well. Thought it was going to be complicated but it wasn't. Left a shirt behind and Joy posted it which I really appreciated. Cannot wait for my next trip to Melbourne! I definitely will be recommending this place to friends and family.