Unfortunately we are both really disappointed with our Airbnb stay and experience especially with Co-host Ming.
After reporting an issue with the bathroom extrator fan (the fan was broken and sounded like a rattling chainsaw) Co-host Ming told us that the extractor fan was not broken and that we needed to put up with the noise.
After sending a video of the noise we received a message from Co-host Ming letting us know that someone was on their way to our Airbnb apartment to look at the issue. As we were both out in Melbourne (being tourists) we told Co-host Ming to wait until we were back as we did not want someone entering our Airbnb apartment without being there ourselves (we had lots of valuables and we did not want a random stranger entering the Airbnb apartment without us being there). We then 30 minutes later received a message from Ming saying that someone had entered our Airbnb apartment to turn off the extractor fan in the bathroom (This is after we had specifically told Ming not to enter the property unless we were present, sadly this request was ignored by Co-host Ming)
Further issues -
It is offered on the apartment listing that luggage can be dropped off at the Airbnb before check in but we were told that our luggage could only be dropped off at one if their offices which was located 5km away from the Airbnb apartment we were staying in.
Overall we are extremely disapointed and will not be making another booking with this provider on Airbnb.