Anne was great throughout the whole process. When something unexpected came up last minute she didn't miss a beat and was overwhelmingly accommodating. This was a great relief as we were coming for Christmas so everyone was already stressed. It was very easy to check in. The place was clean and very cool in temperature- which we were very happy about. There were lots of little leftovers from previous guests which was great as we could have a cup of tea in the morning. Everyone slept really well and kept saying 'wow, aren't we glad we stayed here'. The unit was so close to the tram and local shops. To fill in time from when the small child woke early Christmas morning we walked 2 mins to the Mcdonalds for coffee and the kids played in the playground- this saved our mental health. The internet was great too. Would definitely stay here again. Thank you so much Anne.