Not happy! We were most upset and inconvenienced with our experience booking this accommodation. The key handover process was rather seamless after we arranged an agreed time to meet the greeter, however upon entering what we thought was a great apartment in terms of its decor, amenities, views and location, it soon went pear-shaped when we discovered an unacceptable level of dust on the carpets downstairs - particularly around the skirting and door frames, and subsequently an unacceptable level of filth - I'm talking a thick layer of dust, combined with pubes and nail clippings - under the main bed and bed-side tables.
If the dust wasn't enough, we also discovered that the place was riddled with living, crawling carpet beetles and their larvae - not just on the carpet upstairs and downstairs, but on bookshelves, window and door frames, amongst the dust, under the stairs and in the wardrobe where the bedding and linen supplies for the next guests were kept. The kitchen and bathrooms looked pretty clean, but the carpet was a huge issue and the dust throughout the apartment affected me the short space of time we were there and were trying to sort out to cancel the booking and obtain a refund.
A quick internet search of carpet beetles explains what is needed to eradicate them from a home - washing linens in hot water, spraying/professionally fumigating, and steaming the carpets to kill the eggs which are almost impossible to see. The offer made for someone to come back and vacuum the carpets for us was not sufficient for us to want to stay in the apartment given that vacuuming alone wouldn't be enough to get rid of the beetles plus the levels of dust which would become airborne and still be present. These destructive and invasive bugs which could damage our clothes while we were there and hitch a ride on or in our luggage to damage our new furnishings when we returned home was not acceptable.
We are unfortunately still seeking reimbursement for the cancelled nights. If the place was up to scratch in terms of cleanliness we wouldn't have needed to cancel the booking in the first place. We left the place unused and untouched after deciding to vacate the apartment upon discovering and raising the cleanliness issues with 'Tam', yet still we have still been charged the 'cleaning fee'. The cleaners returning to do their job properly shouldn't have been at our expense. I also noticed that after we cancelled our four nights that the place was immediately re-listed on AirBNB for booking, meaning that it seems that the owner has not taken the time to address the issue to eradicate the carpet beetle issue. Not good enough.