Yee was very helpful, and responded quickly, both with directions on getting to the place and once when I needed help with something. The room was small, and a little noisy if you're facing the street, but the kitchen area was very nice, with everything you'd need and the bathroom/areas are nice and clean and always available. The location is fantastic, close to Cross Station and trams that can take you everywhere downtown (for free). I really enjoyed my stay.