At check in, you will immediately find Valentina is a warm, kind lady. Valentina made me feel at home, and ensured I had everything I needed: she lent me an umbrella for rainy Melbourne, stayed up late to greet me at check-in (sorry Tina), and gave me some good advice on many things. She is quite accommodating to make things convenient for you, which is what you want when you're travelling! Well-travelled and successful, Tina has a wealth of interesting stories from around the world.
The place is cosy, with heaps of daylight even in winter. Warm at night with heaters. The hot spa (jaccuzzi) is just what you need after walking around Melbourne. The location is awesome - right next to the river, and shops, public transport, cafés are a few mins walking distance. 110% recommend this place.