Richard made us feel very welcome right from the outset. He was very quick to make contact after the original booking and provided plenty of fantastic information about the property and the local area before we even arrived in Melbourne. When we sought clarification during our stay Richard responded quickly, was very hospitable, friendly and accommodating. The Loft was perfectly described and we could not have asked for a better location in terms of access to trams, restaurants, cafes and our favourite city places.