The property itself is nice. Bright, airy and clean. Pre-check in communication was friendly and prompt.
But the actual check in process was terrible and service recovery left much to be desired. I had told MadeComfy I was arriving on a late flight and would check in at around 1 am, so I wanted to make sure the check in process would be straightforward and easy, so I am not left stranded outside the property at 1 am in the morning. I was assured that the key would be in the keybox stored in their mailbox and check in would be fine and straightforward.
That very situation happened. The keybox could not be opened, and after calling for help, no one made an attempt to help, instead asking me to try to open the keybox again and again. At 1 am in the morning. In the end, I could not check-in to the Airbnb that night and had to find a hotel willing to take me at such short notice. All MadeComfy did was to return me the Airbnb payment for the first night since I did not get to stay there, and my transport from the hotel back to the Airbnb once the key screw-up was resolved. MadeComfy refused to reimburse me for the hotel charge I incurred on the first night. Disappointing and unfair because the key screw-up was no fault of mine, but I end up paying for it.
If all works well, their service is friendly and good. If there is some screw up somewhere, even if it is completely not your fault, don’t expect decent and commensurate service recovery and compensation from them.