PLEASE BE AWARE
Punthill are a Hotel Group
We had these problems with our booking;
- no returned contact via Airbnb at all by phone or message
- the late check in details are nowhere to be found on Airbnb. We had to contact the Hotel directly after being mislead that late check in required no further information. That isn't correct. We were then asked to send photos of our licenses and credit cards via email. Another very dangerous process that we refused.
- we were contacted outside of Airbnb by the Hotel and they demanding (actually used the word 'compulsory') that we fill in a form via a link that we received by text to check in.
- None of this was listed clearly on the Airbnb listing.
Other than this the apartment was quite nice, and pleasant to stay in. We found the area very nice as well. Thank you to the friendly staff member Zippie who saved our trip from being a complete disaster. Without her, we would have definitely ended up sleeping in our car after having paid for a hotel room.