Arrival - flawless, there's a conveniently located key box so you can arrive at any hour after check-in time, you don't need to limit yourself to what time works for both of you. Mark prepared an exhaustive instructions about neighborhood, how to get things done, parking, laundry, cafes, transportation etc. (did I mention Melbourne's public transit is fantastic and there's a tram stop right outside of the door??) What I loved most about the stay here were small details - there was complimentary breakfast spread in the apartment, few beers and non-alcoholic drinks in the fridge, even the laundry detergent (so many times in random places around the world I had to buy the whole box of detergent for a single load). All in all, if I'm ever back in Melbourne this is where I'm staying again!