My experience at Serviced Apartments Melb Teri was honestly a headache and continues to be. First issues were with check in as it was communicated that I would be checking in at 2pm. However due to unforeseen circumstances I was unable to come till later around 6pm, so my friend who had just flown down from Sydney went to the apartment and attempted to check in as me as he had no place to store his luggage and belongings. In the past I have had friends check in for me with no issue but however he was told he needed ID and couldn’t check in for me. Therefore I wrote a signed piece of paper dated and with me and my friends full name and took a photo of the paper with my ID and sent it to the host. The person behind the desk tells my friend I had to send my friend another photo of my id even tho i had already written his FULL NAME on the piece of paper. As if this headache was not enough only then in person at the counter tells us we had to pay a $300 bond upfront or we would be refused entree. This is unheard of as at every other airbnb me and my friends have been to we have never had to pay a bond upfront. This whole process wasted around 1 hour + as other people were having similar issues with check in. Then once in the apartment the both beds had dirty sheets and the couch which moved backwards over the course of the night revealing a excessive amount of dust and lint which stuck all over our bags and other items. On top of this the next day we were charged $20 for parking even though there was only one initial inquiry in messages with the host about parking but when I found out it cost $20 dollars I told the host I would not need it. At check in the person behind the desk assumed we would need parking to which my friend told him again that we would not need it but was still charged the next day after being told multiple times it would not and was not used, a very sneaky charging the $20 the next day too. The location of the apartment was good but the rest of the experience was sub par and unprofessional. Would not recommend and would warn others to stay away.