Overall, a great place to stay. Top point would be the location - only a block away from Southern Cross station, right in the middle of the free tram zone. An added perk is the great pizza/burger/gelato/bar place just next door.
Check in was straight forward and explained clearly in advance. Apartment was clean and tidy. Simple set up, but more than adequate. Jim was easy to contact and prompt in responding to questions. Would happily look to stay here again.