The team at Canvas were friendly and approachable for check-in/out. The ability to leave your luggage with reception after checking out was a godsend to make the most of our last day in Melbourne! The room was clean with all the amenities you need. Convenient, central location was a big plus, especially with it being within the free tram zone. Unfortunately as a result (and as stated by other reviews), it does get quite loud with the trams/metro/trains passing close-by especially since there is a gap in the windowsill (it also does get quite chilly without the AC/heater due to the cold draught that comes in through the gap - it is only a single AC unit in the living room area).The WiFi was also extremely unreliable during our stay and we ended up hot-spotting from our phones for the stay.