Lucy had a comprehensive handbook about her AirBNB which was really helpful with the WIFI and other things in and around the stay. Her instructions on how to obtain the key were clear and she checked in via text to see if we got in ok. It was super clean, neat, very secure and a step back in time. It was a delightful time warp. My mother loved being surrounded by all the movie stars. However, the stairs are not recommended for a little old lady, but she managed well. The bedding was so clean and comfy. We loved being in an old charming building so the old plumbing didn't bother us. It just took a little extra time to rinse our hair, with a little less water pressure than normal, which isn't a big deal. We got the water temperature to work for us so it was fine. Try and avoid driving into lane that the building is on if you're not confident with 3 point turns or backing out, it's a tight squeeze. But we always found a car spot on the main street, really close to the building. Lucy has really made the most of the space, and it is such a central location, close to Chapel and Church street. Lots of care and thought has gone into this place and it was truly a great experience to visit Melbourne at this angle. The kitchenette was fully equipped and tea/coffee was provided. We highly recommend this stay for its comfort, quirks, decor and charm.