MadeComfy (not the owners!) say they will respond within 2 hours. It was over FOUR DAYS! My room was not up to scratch in cleanliness. Rubbish in the bin, someone’s glasses left behind, an unpacked dishwasher, dirty coffee machine, dirty toilet, the bathroom sink was blocked, light globes not replaced.
I stress this is not the owners issue, but the management of “MadeComfy”.