Matt and Karen were really lovely and very flexible to try to fit in with our plans e.g. an earlier check in as our flight arrived early. The check in was really easy and the flat was really clean. The flat is really lovely and was actually bigger than I expected! All the furniture was modern and it felt very homely. The location was great - really near to West Richmond station and a 15-20 minute walk to the shops. Overall we had a great stay and would definitely recommend!