Dealing with Anne was good. This was our first Air BnB experience. Fortunately for us our son was able to meet us and showed us how to access the apartment down the alley behind the shops in Charles Street. We regularly had a bit of trouble opening main door. Big flight of stairs up to the apartment. Lovely calm space. Loved the special touches - plants, reading material, Netflix. Some issues with cleaning and hot water in shower- but overall enjoyed our stay. Would recommend the Cosy apartment. Seddon is a great location nice and handy to West Footscray and Seddon Stations. Great variety of eating out options. Loved Lola's Cafe!