Although Annette wasn't there in person, everything we needed was in place and well explained. The flat is exactly as described, large spacious and comfortable. This suburb of Melbourne is very quiet, but close to the city centre, within easy walk of good tram stops (service 67?), or a little further to the metro system station at Ripponlea. The bedrooms were well appointed and the matresses very comfortable. The heating takes a little while to warm the flat, but it worked well in what was a very cold spell for Melbourne. Over all, a very pleasing stay, and very convenient. The location is very leafy and calm. It was so quiet, it was hard to sleep, as I am used to traffic noise! The kitchen was very well equipped, the pull out bed in the lounge comfortable, the television excellent, and my daughters tried their hand at the piano.