My friends and I did not stay at this apartment due to COVID-19 lock down in Melbourne and it was UN SAFE for us to travel to Melbourne. Instead of being reasonable and understanding, they only offered us a 50% refund and not a full refund. We have lost out on money on this and they’ve gained money for no reason. They stated that this is “fair”. I don’t see anything fair about the statement that they have made if we are losing out and you’re gaining something. Unbelievable.