Vicki is a great host and gets back to my messages promptly. The place is exactly like the pictures and we love it! Instructions were clear for check in and check out. We were travelling with our 8mth old son and Vicki got the cot and bath towels ready for him. That's really thoughtful. All of us enjoyed our stay=) it's a cozy nook away from the city. What's there not to like about it!