Judy and Mathew, thank you for offering your place to stay. We were very excited to stay at Lighthouse.
Thank you for offering a clean, convenient and cozy apartment for our 1 night stay.
Although we had a rough check in, We understand this was a simple error and missed detail with your check in, as you changed lockers and may have forgotten about the code change too. Ultimately we accept this as human error.
We appreciate reaching a solution that was fair as we think it was a fair solution for being inconvenienced.
We hope this is a learning experience for future guests you are more tentative to checking if the check in went through and to update your details.