Fabulous place + wonderful host/co-host! Narelle and Ry were helpful in promptly answering our questions prior to our arrival, and upon meeting Narelle at key collection, she made us feel very welcome and was understanding too, due to a little oversight on my part with communications. That was the only time we saw Narelle but she offered to be of assistance if we needed her for anything. My husband thoroughly enjoyed our 8 night stay at her stylish studio city apartment. We found it to be a very clean, cosy and comfortable base within a gorgeous historic building to explore Melbourne. It was ideally located for us...we loved that it was in a quieter part of the CBD (double glazed windows helped too) yet easy to walk/commute to