Lydia was very responsive to all communications through out the stay, including contacting me about something I had accidentally left behind - dropping it off at the concierge for to pick up at my convenience after check out. A little welcome note with some fruits was there on my arrival and while it may sound trivial to some, was very much appreciated. Of all the Airbnb places I'd stayed at in Melbourne, this was by far the best. Location was excellent and pricing provided great value for a mid-week stay for business purposes.