We booked this unit for a business trip for 15-28 July (14 nights). Unfortunately there was a change on our project schedule and will have to amend the booking. The booking terms for this unit is strict (which we understand and truly respect the terms). The host took 3 days to respond to our query. I called the number listed on this reservation and it was the check-in coordinator who answered, who is unable to assist on our amendment request. As a travel admin, I do believe that hosts should be easily contactable for urgent matters.
We ended up checking in only on 25-28 July (4 nights) and I messaged the host to kindly consider our request in giving us a discount since we are only staying for 4 nights instead of 14 nights (No response from them by the way).
I understand that the host can decline such request but I just hope that some sympathy was expressed towards us.
The unit on the other hand is great, clean, as per advertised, well equipped, location is perfect and we had an easy check-in. The unit is 5 stars!