Nick was very overwhelmingly informative but also very hasty upon check in. Enquired on the utilisation of the pool prior to booking and was advised that it would be available for use.
Upon check in, we went to the facilities in level 2 and were denied with key pass as we required to show our vaccination status. When we attended the front desk, we were then advised to ask owner to send an email to consent our access to the facilities.
Upon asking Nick to do so (we are both fully vaccinated), Nick advised us to use another building’s facilities (about a 100m walk over the roof garden on level 6). We done so… then when returning to our apartment, we could not access the building from level 6 as it closed at 11pm (this was not advised). This left us stranded on the rooftop for 90 minutes before we were able to get help.
Additionally, the apartment was not really up to scratch with cleanliness. Definitely a last minute job and very annoyed that the shower grout was very evident