We had a few disappointments, extra bed requested had a whole on it (air mattress) it was night when we arrived, we called the emergency number and texted, but no one sorted out the problem and my friend had to sleep on a very uncomfortable couch after an exhausting flight.
The apartment was quite dirty as well and we had to clean the bathrooms all over again. There was beer lid on the floor, a lighter, not to mention hair and a sticky floor. Although we had a great time in Melbourne, I wouldn't rent this place again.