We made a reservation on 12 Nov and was accknowledged that the room is not available immediately. However the message was not clear and I did not know that I need to cancel the reservation myself. Therefore a charge has been made. Afterwards, Gus has emailed me and text me and ensure me a full refund. But I did not receive the payment. Last week, I called Gus and he promised a bank transfer but I did not receive my refund as of today. I am very dissopointed with their service and communication skill. Actually I donot know what to do if he refuses to pay me back.