Would not recommend. I understand that COVID-19 and lockdowns have had a significant impact on everyone but the poor communication and lack of understanding of our situation from MaisonNets was disappointing.
After becoming aware that a group member had tested positive to COVID-19 and the rest of the group were close contacts, we immediately contacted MaisonNets to cancel our booking. This is because we were legally not allowed to travel because of isolation requirements. The group member had tested positive on two rapid antigen tests and we were unable to access a PCR test due to the high demand in NSW. However, rapid antigen tests or close contact messages from NSW health were not accepted as as acceptable documentation to cancel. In addition to this, the reply time dragged over 24 to 48 hours and we felt as if MaisonNets were dragging out the time so we had to pay over 50% of the amount. This is despite AirBNB listing a positive COVID-19 case as an extenuating circumstance, which allows you to cancel your booking.