the check in instructions were reasonable. we were given directions to the location where a lock box held the key as well as the lock box code, however when we arrived there were multiple lock boxes and our instructions did not include a lock box number to identify which one was ours. so this wasted our time as we needed to try the code on every lock box. the apartment was in a great location, however it was dirty. the floors had obviously not been washed as our feet were black within minutes of walking around without shoes. there was dust and dirt in corners, hair and dirt under the couch and the shower drain in the bathroom was clogged with hair as the water could not drain properly so my husband had to clear it.
the beds were comfy and the linen and towels were clean and great quality. some glassware in the kitchen has stains/ old food residue on them. a good location and nice apartment but not the "luxury" stay advertised or the Covid level cleaning advertised.