Nice enough apartment in a great location, but terrible service.
Booked months in advance, and the day before they tell me I can only check in between 2-6pm.
Nothing on the profile lists a 6pm deadline.
The morning of, she suggested I cancel the booking (with 100% cancellation fee, no refunds) and book a new place that I can check in after 6pm.
I organised someone else to check in for me, another inconvenience for them.
Wifi is also not listed. Says to “refer to guidebook” which is not helpful, especially since the guidebook isn’t actually anywhere in the apartment (we searched every cupboard).
Had to tether to my hotspot, using all my data until they replied the next afternoon.