Our room wasnt ready when we arrived, this was not the host's fault as it had been left in a very bad state by the previous guests. However, after 30 minutes of waiting for our room to be ready it still could not be accessed so the host offered us a different identical room.
This was good that this was offered however this should have just been offered from the start. I dont know why we were waiting around for our original room when there was an alternate identical one available that was clean and ready to use.