DO NOT STAY HERE! HEED MY WARNING!!!! My mother in law and I booked this place and it was our first time using air bnb. We usually stay in hotels when we go to Melbourne, which is once a year. I was told by the host to contact her representative when we were 15 minutes away, I sent a text when we were 20 minutes away and received nothing. We arrived at the apartment and no one was there to greet us. I ended up ringing the representative and he finally showed up another 15minutes later. As we were going up in the lift, another person got in and the representative told him “I forgot to mention, the building is safe, we asked body corporate about it” to Which my mother in law responded with “did we need to know that?” As we were led down the corridor and had the apartment door opened, the smell of cigarette was the first thing to hit you. As the representative told us about the keys etc we noticed a VERY loud noise coming from lounge room And bedroom. He then went into the bedroom and looked in the draw and said “there is ear plugs in here for sleeping”. I was confused as to Why I would need ear plugs, but as time wore on and I realised how noisy the apartment was, I realised this must of been a common complaint from past guests. I took videos of the noises and other things in the unit. The representative then left and I needed to use the bathroom, as I shut the door I realised there was hair all over the bathroom. As I was in the bathroom, my mother in law looked in the kitchen cupboards and refrigerator, only to find open, old and used food. I then went to the bedroom to investigate the ear plugs, only to open the draw and see the ear plug packet was open with one already out of the packet and in the draw and then I noticed the condom Wrapper next to them. Either the host is being ripped off by the cleaners, or she ripping guests off by charging for cleaning that isn’t getting done. I have pictures of everything too. I then spent an hour and a half trying to find us a hotel, that I then had to pay for, after already paying for this apartment. Long story short, thank god for Air Bnb, she refused to refund me as the food is there as a “courtesy”. Would anybody in there right mind in this day and age eat open food with no idea who it belonged to, or how long it had been there, or if there was anything else in it. I asked why i wasn’t being refunded as the condom wrapper was enough for me to think I deserved a refund, and she ended up refunding me $60 out of $440 that I paid. This is where...