FIRST AND DEFINITELY LAST AND ONLY TIME I WILL EVER USE AIRBNB. Location - great, due to being next to a train station, not great if you plan on driving or taking taxi/uber as traffic on that street is chaos most of the time. Arrival- we were not greeted by Tony, nor Khen as previously arranged the day before arrival, instead we were greeted by Janice. Janice seemed to have no idea where anything was. Someone had taken our car parking spot so we were forced to park up the street and wait until Janice had sorted it out. We asked Khen if we could arrive 2 hours earlier than planned, only because we happened to arrive early, If Khen had just simply said no that's not possible due to cleaning schedules, we would have gone and found somewhere to spend 2 hours having a long lunch ETC, but he said it was fine. As we were making our way over to South Yarra, he then told me Janice would be checking us in. Ok that is fine, but then Janice said we could drop our bags off but the apartment or the parking spot would not be available until 2. Communication is definitely not a strong point of Khen or Janice. 2:15pm and Janice has finally given us the okay that we can check in. She led us to the parking spot and up to the apartment. Upon walking in... We could see the apartment had not been vacuumed, the dining table was covered in dust and crumbs, the fridge was still full of half eaten food, mouldy watermelon, a raw chicken breast that hadn't even be covered in glad wrap. We had a look around the bedrooms - blonde hair all over the carpet, clearly the carpet hadn't been vacuumed at all. Checking under the bed we found a hat that the previous guest had left behind as well. Windows - not cleaned, mirrors with finger prints. Glasses in the kitchen that hadn't been cleaned properly. The apartment was basically filthy. We pointed this out to Janice, she was apologetic and said she would get another cleaner to come clean again. I call Khen, as Janice gave me no information about the apartment, no welcome sheet, no indication as to where the pool or gym is. Nothing. So I ask Khen for details of the gym, he said try the first floor - nothing but offices, "OK try the 2nd floor, or the 3rd or the 4th, maybe it's the rooftop" not very good at all. Eventually I ran into someone who lived there and he informed me it was located on the 6th floor. Turns out the keys that were provided didn't have access to that floor. Had the keys swapped (just another thing going wrong) Khen also said he would drop off Myki cards to use public transport, that never happened. 3:40pm and another cleaner arrives. Cleans out the fridge, barely vacuums and then leaves. Beds...