I am highly satisfied with the room offered and the service from the host (Nick and his team).
The location was just perfect for my family, since it was just 3 minutes away by walking from the Southern Cross Station, which was connected to the SkyBus. It was also inside the free tram zone so it was very convenient to travel to the CBD (Melbourne Central, Flinders Street, QV, etc.).
The room inside was more than what we expected. It was very clean and Nick has prepared some items that would make our visit much more comfortable, such as the coffe maker, laundry and dryer, cereal, milk, towels, soap, etc.
Moreover, what impressed me the most was Nick’s quick response and honesty. We broke one of the soap dispenser and told him about the incident and was willing to pay for replacement. He then shared us not only the price of the dispenser, but also the screenshot from the store website, where he bought the item. Through that screenshot, we knew that Nick didn’t try to take any profit for the dispenser that we just broke. Overall, we really appreciate his service and we had a great time spending 5 days there.