From the very first interaction with Jane regarding booking her beautiful room for my son whilst on his gap year the communication has been outstanding. Jane always replies promptly and in such a helpful manner, with local recommendations, transport information etc... Nothing has been too much trouble for her and she has put my mind totally at ease when trying to sort out my son's extended stay in Melbourne. He has adored staying in Jane' beautiful home, cooking and washing for the first time (!) and enjoying the surrounding area. Auburn station is just a short stroll away (I am told) and the local area has some lovely parks and shops. I hope I get the opportunity to visit Melbourne at some point in the future and stay with Jane. A truly memorable experience for my son on his first solo trip 'down under'. Thank you for making his stay so special.