We had a horrible experience. We discovered a mouse the first night we stayed up past 9pm. We immediately notified our host, and it took them 2 days to have anyone come out and address the problem, which we had to be at the unit and help set up traps ourselves. Within that time the mouse continued to come out every night, and we soon discovered mouse feces everywhere.
When we contacted our host about not staying there any longer, especially since mice are known to carry diseases and we have a 3 year old with us, our host only offered to refund us for the remainder of the trip. If I were a host I would be so sorry that my guests had to deal with this and refund them the entire amount. Instead, we were told ‘it’s not that big of deal’, & we had to scramble to find another place last minute.
The only thing worse than how our host treated us is how AirBnb has managed the situation. They have acted like it’s no big deal, & refuse to help us with an appropriate refund. Very disappointed