Initial communication was great - had an initial enquiry which Vivian responded to. BUT the day before arrival, it became apparent she had misread my initial enquiry. Instead of offering an apology and solution, she was rude & told me I was "lucky" that she had a bigger apartment available, and wanted to charge me more! Even though it was her error in communication. This left a very poor taste in my mouth - especially as I had booked it 2 months prior and was extremely excited about out impending trip. Far from good customer service. People make mistakes, it's how you deal with them that matters, and this was very poorly dealt with.
Upon arrival, Derek was marvellous. He was welcoming, lovely and informative. The welcome/breakfast basket provided was fab.
As with every other review, the highlight of this place is the view. It's unmistakably outstanding, and the hot tub is just brilliant fun for a girly weekend away.
The decor, however, is mismatching and tasteless. Such a shame for such a prime piece of real estate. You could do incredible things with this place!!!
Overall, we were disappointed and I don't think we would come back.