I’m still waiting to hear back about compensation! I was concerned about a lot of the other reviews regarding the nightmare curtains, proximity between location and key pick up, and I made it abundantly clear there were two guests; therefore needed two sets of keys! The fact I registered both guests’ profiles individually and there is a significant age gap between my mother and I should have made this abundantly apparent.What became clear on this stay, wasn’t anything to do with the owner of the apartment. I WOULD STAY CLEAR OF ANY AIRBNB HOSTED BY ‘MADE COMFY’. I had an ordeal dealing with keys for my mother who has CANCER; which I EXPLAINED NICELY to your staff. As I mentioned to your -non response colleagues; I’ve been a host myself and would never use your organisation. I’m actually reporting you to Airbnb.
I suggest the person who owns the apartment changes service providers. It’s a lovely, very well situated;just needs the master curtains fixed
I’m still expecting compensation