Kenneth is the nicest person ever, the place is superb, the location amazing - close to trams, metro and trains. We explored Melbourne mostly on foot and it was right in the middle of it all! The place is very stylish and comfortable (OMG, that bed!!!). There is coffee, cereal for breakfast and milk in the fridge, and lots and lots of tips and guides to make the most of your stay. So many great little touches! Best place ever!