Pros:
- great location right within the free tram line and right next to Southern Cross Station
- very close to many good brunch places
- clean, tidy, simple amenities provided
- communication with host and reception was excellent, very polite and friendly
- heater was very effective, kept us very warm
Cons:
- there was this bad smell coming from the sink at times, very unpleasant
- heater was noisy at night, humming and sometimes clicking
- some of the mugs were dirty
- on the 22nd floor but view was mainly of other buildings