I have not met Anna in person but communicating over the phone her helper Jean was quick and easy, and Anne responded nicely via email and text. Neither Anna nor Jean would interact with you during your stay with you if you wish for privacy but if you need anything, you can phone or text them. So it is like having your own apartment rather than a classic bed and breakfast in somebody's house. For my check-in Jean texted me the code so he could let me in the building and I could use the lift (for security, you can only press the button to Anna's floor - and you are given only one key). There are 4 lifts and they were really fast, I never had to wait too long even if the apartment is very high up. The apartment was very clean, nice and modern, and spacious enough for 2 people to stay in. Anna provided her guests with all necessary amenities (Nice touch: the shampoo, conditioner and body wash were Australian-made). Each guest has one bath towel but if you stay more than two days you can wash your towels in the washer (with the provided laundry detergent) and dry them on the rack. The aircon worked well and so did the internet connection. With its location in the heart of the CBD after you have gone out to explore the numerous cafés and restaurants nearby, you can retreat to the apartment to relax, to catch some late news on the large screen TV or to soak in the incredible night view from the balcony (there was a comfy armchair there). I was very happy with Anna's place which I highly recommend. Thanks, Anna, I would love to stay in your apartment again!