During the whole process of booking and getting to the accommodation Karena was always prompt if responding to and acting on our requests and messages. The home was very well appointed with everything you could possibly want even to the kitchen supplies which had much more than one usually expects from a rental property. The whole home was scrupulously clean. Karena herself was very friendly and accommodating even when we had a unexpected change of circumstance the day before we were due to arrive at the premises and she did her very best to meet our change of needs. One of the very nice touches was that the home had been decorated for the Christmas period which did make you feel like you were celebrating in you own home. I would highly recommend Karena and her home to anyone who was visiting Melbourne. We will certainly be going back there if the need ever arises in the coming years.