Bowen was great in responding to messages albeit one lapse however that was remediated. Location of the unit is in the city but no parking is included but there is a parking garage around the corner behind the building. Walking distance to IGA and a bit further to Coles and Souther Cross railway. Check in and check out process was easy!! Unit living area was very small but comfortable for 4 adults only. If sofa bed was used, then space would have been tight. Beds were very hard and springy. Mattress at front door smelt of urine and the odor floated throughout thr unit which didn't make our experience overall enjoyable. However, unit is new, is comfortable for 2 couples or a family of 4 with 2 young children.