Due to the heavy rains, there was a water leak in the ceiling of one of the bedrooms. I called reception and was re-directed to the offsite team. They told me they would send our building's reception an email about the issue and for me to go downstairs to notify them. I went downstairs and overheard the staff mention that there was a leak in our room "again." They came upstairs with me to check the leak and then offered us another bedroom starting the day after and not that night. I feel this seemed like a recurring issue that they had not told us about beforehand and only had a delayed solution. Despite that, the staff were friendly and the rooms were clean.