Paul is a very responsive property manager when he is contacted, however his staff at times are not. I believe having 100 properties has either overwhelmed him or he is understaffed. The apartment left many things to be desired especially in the areas of cleanliness as the carpets were filthy and we did not feel comfortable going barefooted in the apartment. The outside patio area was filthy and completely unusable. The bedrooms were comfortable as well as the beds and the linens were clean as were the bedrooms and the kitchen and bath areas. The check-in process was far less professional than I would have expected for such a large company. Struggling to find a lock box on the street attached to one of many rusty bikes in the pouring rain at dusk with not a pleasant experience upon arrival. I stayed with a diffirent management company in a building next door last year and had a far more pleasant experience.
The washing machine did not work and with replaced on the 5th day of our stay however Paul made arrangements to have our laundry done for us which was very much appreciated. There is no dryer in the apartment so on wet damp days which is standard right now in Australia, you can rest assured your clothes will stay damp for at least 2 days. A disappointing experience.