Really upset with this Airbnb experience. I booked to stay here, and then NSW closed its borders to Victoria residents meaning I couldn’t legally travel to Melbourne. I tried to contact the host to explain the situation and he was rude and hung up the phone on me. I tried to call back multiple times only to discover my number had been blocked. When I let the host know I would be contacting Airbnb directly, he was sending messages saying he was busy at the time I called, please try to understand where he was coming from, etc. I understand COVID is a stressful and unprecedented time for everyone but the host was completely unprofessional in the way he handled this situation. I’m very disappointed with the host and Airbnb as a whole. Will not be using the site again as they clearly have no regard for their customers or the hoses they work with.