I booked this place for my parents to stay for a business trip to Melbourne - my parents didn't read the check in instructions for Ember's place so had to walk to collect the keys from the 7/11 before returning for check in. But when they arrived at the apartment they had concerns regarding the smell in the hallway leading to the apartment and the apartment itself was described as musty/mouldy, dusty and cluttered with other people's belongings. The balcony door was broken and unable to be opened, the handle was greasy as well. Location is quite loud with trams passing regularly. Ember was great in helping us out and offered to refund a portion of the stay so my parents could move to a hotel which I really appreciated. Given there were so many 5 star reviews I did not expect such a bad review from my parents - please be sure to read the description thoroughly and this review if you are considering.