Terrible experience at this place. I was meant to stay the night with my partner for my birthday. When we arrived to the reception, we were totally ignored for 15 minutes while the guy behind the desk spoke on the phone to a customer for a whole 15 minutes. By the time we were spoken to, there was a line of about 4 other people waiting to speak to the reception. This should have been the first red flag! When we got up to the room, the place was disgustingly dirty. There were tiny bugs flying around the ceiling, this horrible lingering smell of old food, big brown stains on the seat of the couch, dried up snot boogers on the armrest of the couch, food stains (tomato sauce and other brown and red stains) on the dining table and white dining chairs. The decorative pillows and throw on the bed had white stains on them and a thick layer of dust. We didn’t even feel comfortable to sit down, we called the reception and told them and they said come down to reception and they will give us a different room. So we went up 3 levels higher than the first room only to have all the same issues just on a higher floor! Again, we called down and asked for one of the staff to come to the room so we can show them the issues. They came up and we pointed out the issues and they said they will put us in a different room in which we asked if they could check the room before we wasted our time going there and they said sure. 10 minutes later, they come back to us and give us a room key for a different room and said if you aren’t happy with the room just drop the key back at reception and message the owner on Airbnb for a full refund then they scurried off quickly. We went 3 more floors higher and yet again, the same disgusting apartment issues as all the others. We couldn’t even stand in there for longer than 10 seconds before eyeing all the red flags. We dropped the keys off and had to find somewhere else to stay last minute.
After this, I had messaged the owner for a full refund to which they ignored me and I had to take it up with Airbnb customer service and they gave me my refund.
I’ve been trying to contact the owner ever since for the refund of the $200 bond and $30 parking (per night) - in which we were there for a total of 20 minutes - and yet, they have not responded and completely ignored me.
Please save yourself the trip, this place has horrible rooms, horrible customer service, horrible empathy. I would not recommend.