There are several things that I think could be improved on staying at this fantastic apartment which is close to everything you need in Melbourne.
One is a second key so that we could do our own thing independently. Yes, I know in hindsight we could've used (?) the letterbox, but who knows whether the PIN was a one-off.
I remember that if we lost the key and swipe card it would cost us $A150 - I reckon in terms of goodwill and convenience for Mon's guests this would be a great investment for her to make. Mon was a great communicator and on asking about where a second key was we were told it was with the cleaner.
Really at the end of the day, who matters more her guests or her cleaner, because at the end of the day it's her guests who are paying her cleaner's wages and Mon for the privilege of staying in your apartment.
The second is a couple of things we thought were strange:
* was why there was no top sheet under the doona, which made us think had it been changed or was it clean; and
* why we were requested 'to wash our sheets' when we left after paying a $96 (approx??) cleaning fee and there was no detergent to do so.