We stayed at this Ashwood house over 2 periods, 10 to 16 June and again from 20 to 24 June. The house itself is very comfortable, with 4 bedrooms, 2 of which have ensuite, and there is another bathroom and one toilet. It is spacious with sitting areas both upstairs and downstairs, and an open concept kitchen. It is also within walking distance to shops, cafes and the Holmesglen train station. However, when we checked in, we found that the heaters were not working. This was unacceptable, as it was winter, with an unusually cold front, and we had come from the tropics. When I contacted Alicia regarding this, she claimed that this had been stated in the listing. I am certain that this had not been mentioned in the listing when I booked it in March, as I always read through the entire listing very carefully before booking. At the point in time of booking, it was only mentioned in the footnote that the stove was not working, and I had messaged Alicia to ask whether the stove would be repaired. If there had been any mention of the heaters or aircon not working, I would certainly have enquired about it too. I subsequently realised that Alicia is just a managing agent, and is not fully apprised of the state of the property. In fact, I had messaged her on 8 June to ask whether the stove was still spoilt, and she replied in the affirmative, so I specially went to buy a portable electric stove. However, upon check in, we found that the stove was in fact in working order. I only regret not taking a screenshot of the property listing when I first booked it. At the point of check in, there was a footnote in the listing saying “All ACs are not working”. This had replaced the earlier footnote about the stove not working. In any case, I find it quite misleading to have an elaborate main description saying “We provide our guests with top of the line amenities such as air conditioning and heating…” etc, only to have a small footnote at the bottom saying that the ACs are not working. Furthermore, ACs not working do not equate to heaters not working, as these could be separate equipment. I feel that the owners should be more transparent and upfront on this. During our second stay, the dryer was not working. There was also inconsistency, as kitchen cloths were provided during our first stay, but not during our second stay. Finally, even though the kitchen equipment were all of very high quality, I was surprised that the cutlery was of really poor quality. In conclusion, this property has potential to be an amazing Airbnb, but the owners need to look at the finer details and be more honest in their listing.