Well, I just have to say, the location is perfect, we had our two kids (3 & 6) and was often strolling down to south bank, only two roads to cross (traffic lights) and you're there, only took about 10 minutes with them (5 without). From just over the other side of the river trams can take you anywhere in the CBD for free.

Made good use of the pool which was clean and a decent temperature and often by ourselves.

We were here for New Years, I had noticed from the previous NY review that they were able to see the fireworks from the balcony, and yes you can. We were able to see (and listen) to about 6 sets going off in unison from the surrounding buildings and across the river. Absolutely superb as the kids were able to sleep and we didn't miss out.

Place was comfortable, beds were good and the blinds helped to keep the long summery days out and the room cool when we were out.

I do have to say if I was visiting Melbourne, then i'd strongly recommend this place, great value for money and superb location.

As for Colin, was very friendly, took me on a tour of the amenities when we arrived and explained how things worked. Provided basic breakfast and some milk on arrival which was welcoming.