The key is left at the 7/11 at 99 Spencer St, at Southern Cross Station. There are about 5 of them in a 50 m radius so make sure you go to the correct one. We arrived and gave the booking name. The worker there took a cursory look and declared it wasn't there. I asked for a recheck. No, still not there. We got stressed and sad. Then I went back again and asked to look through the envelopes myself. No, not there. We got even more stressed and sad. I then went back to the counter and risked getting the police called as I put my head way into the counter. I could see more envelopes outside the box/fallen down the side. I asked to see them.... voila!!! There was our key in an envelope with my name on it. There is a huge construction project across the road so some noise from 7 am. Very clean and comfortable beds. The kitchen isn't really equipped to do much more than use the microwave. There is no coffee machine/nespresso (which I find are common in most airBNBs, no cling wrap