This was a lovely and cosy place to stay, very beautiful and has a very spa retreat feel. Clean and warm with good heating being up in the mountains where it's quite cold. It was my partner's birthday and Ying left a little card which was a very cute, personalised touch. The wooden bathtub was a relaxing, nice touch. Communication was for the most part good but the only problem we had was that the listing said there is wifi but there was no manual or info in the room with the wifi password and I had messaged Ying to retrieve the wifi password as we had very bad reception up there and she never got back to me. Other than that, very good stay.