Such detailed check in instruction's, with marked photographs. Unfortunately the QR code didn't work to let us into the KeyPal room. I was parked illegally on the opposite side of the road whilst my friend called Kenny, no answer. She tried KeyPal but all they could do was advise we needed to contact Kenny. I rang him & left a rather agitated message which he never responded to. We scrolled back through all the messages & photos and saw that we'd been sent two QR codes. Fingers crossed tightly- the other thankfully worked. Unfortunately we missed our dinner reservation so that we could make the show we'd bought tickets months before! We'd organised in advance to check out of room but leave the car parked whilst we went out for breakfast. Sadly, we didn't realise that this meant we shouldn't have returned the key. Kenny has taken this on board and I'm sure he will update the instructions. He kindly refunded the full accommodation charge. Great apartment & great value for money.