Requested for early check-in and got a confirmation from Maddy, paid the agreed amount for early check-in as well. Upon reaching the apartment, the checking in was denied as there are still guests in that room.
Knowing that the room is booked previously, Maddy shouldn't have agreed to the early check-in request and even collected extra fees when he can't even keep his word. The worse is that he was uncontactable during that time of need when my family was just waiting in the lobby aimlessly. 0/10 for his service. The location was good, but that's about it.