Took ages to reply. Had more then more the one person responding to messages and obviously didn’t not communicate between their own team. For example was offered a late check out and then was told this wasn’t available when we went to confirm it the day before we where ment to check out. After sending them screenshots of them stating that we had a late check out they allowed it. However hadn’t spoken to their cleaners as we had some of our Tupperware containers, zip lock bags and coffee pods taken or thrown out when we came back to the apartment the day we went to check out.