Arriving at 9pm on a cold rainy night I was shocked to not see the keys anywhere. After more than an hour waiting, I was informed that they keys are still inside because the apartment was not cleaned. Shannon apologised and managed to find my family another near by apartment, altho it needed the beds changed by the cleaners at 10:30pm. The next day we had to wait until the first apartment was free before we can check in. Unfortunately our holiday didn’t start well and part of it was stolen due to stress and mess up. The original apartment, after being cleaned, was great. Very bright, perfect location, with coffee for the adults and Netflix for the kids. Comms with Shannon was good after as well. Hope this experiment doesn’t get repeated for future guests