I was made very welcome being met at the building and guided through the apartment. Everything was in perfect order and the apartment was spacious and in a great location for attendance at a conference just 5 minutes walk away. Helpful instructions for closest grocery shops etc was useful. I also appreciated being able to leave my suitcase at the apartment before flying out mid afternoon. Overall the apartment was very comfortable with everything needed for a short stay in Melbourne. The apartment has a lovely feel with high ceilings in an historic old building. I thought it may be noisy at first as quite close to trains but on closing the window the noise was not a problem.