James was very prompt in response whenever we have any queries. We were very happy with our stay and it is definitely a kid friendly place. My daughter truely had the best time and were really fast in settling down with the books and toys that are available. Location is great as it is near to the train station as well as bustop. Local mall were also 2 to 3 stop away which is very convenient for us. Overall, we really enjoyed our stay and will definitely book again if we are heading to Aus ☺️👍🏼!