We stayed at Mark's place for 11 nights, and before we checked in Mark advised us that there was an issue with the hot water, which lead us to not having hot water for two nights. However, through the entire situation Mark was completely transparent, and offered a partial refund for our troubles, which we greatly appreciated. The apartment itself was fantastic, with a view that could not possibly get old. The amenities were great and what we didn't have we asked Mark about and he had someone deliver them promptly. The carpet was a bit stained, but to us this was the only improvement that could be made. The location was more than perfect for us, with a tram stop right outside the building which made it super easy to utilize the Free Tram Zone that Melbourne offers, as well as Southern Cross Station, restaurants and a supermarket a short walk away. Parking was super easy as the parking building was basically next door. Overall we had a great experience and would recommend this 100%.