Karen was very responsive to any needs from check-in to check-out, easily accessible via e-mail. The apartment is huge (three stories of elevated living with huge ceilings on each floor) making one feel as if they're living inside an urban mansion! We loved the bathroom and two bedrooms on separate floors. Our favorite feature was the incredible cinema-like setup featuring Bose Dolby Digital surround sound and a large HDTV with all the best Foxtel channels, included a recorder and the movie channels. We also found a great stash of DVDs. Although we chose to always eat out, the kitchen is first-class. This is a terrific stay for someone looking for a spacious apartment with modern decor and all the amenities (including a private pool with city views) one could ask for and just a 10 minute drive to the CBD. We will definitely consider staying here on a return trip to Melbourne!