For those who also arriving at late night, please notice that Bill’s apartment doesn’t allow check-in after 21:00.
Due to my misunderstanding of the check-in time, my friend and I have to change the check-in date, and we are expecting to get a full refund for one day (we wanting to change it right after Bill told us the check-in time). However we are only able to get around $20 for one night for no reason. The host doesn’t respond message very quickly (a few hours), and I have wasted 3 days on the communication with host and Airbnb team, which is really upsetting.
Worst experience with Airbnb so far. (Not to do with the apartment itself, the apartment is great with good location)