Carolyn was always quick to respond to our messages. Unfortunately we had to make too many and it detracted from our stay. There was something wrong with the fridge that caused it to beep every thirty seconds. Carolyn knows this is a problem as she mentions the temperamental fridge in her welcome note, but instead of getting it fixed she says, "most of my guests don't think it is a problem". It is. She offered to transfer 50 dollars for the inconvenience, but took the offer back after we left, instead accusing us of turning the fridge off.
Also, the dishwasher barely works, all the wheels are broken on the rack.
From a distance, the place looks cute and there are some nice design details but up close you can see the same love hasn't been put into the cleanliness. We had to mop the floors and vacuum ourselves when we arrived so our young child could crawl around.
Regarding the location, it is a blend of nice terrace houses and industrial sites. The train and tram are conveniently located, but there aren't many nice cafe's or restaurants within close walking distance. Richmond is a big suburb and unfortunately this is in the wrong part if you want some nice dining experiences.