The apartment is nice and as described and in a great area. Convenient to get to the city and around Melbourne and Bridge road has some great food, coffee and shopping. However, there was no key left out for me and so I could not get in. Calls to the host's mobile were diverted to his office and he was not working. He did not respond to my text messages and only eventually responded to my message through airbnb. I waited for 2 hours outside and then another 1.5 in a restaurant. I asked for him to call me as my phone was charging behind the bar at the restaurant (it was going flat as I was travelling all day) and this was the only way to know when he was contacting me, however he only messaged through airbnb (I know this is policy, but I felt this was an extenuating circumstance). I had to keep asking the bar staff for my phone to see if there was any communication. In one of the messages I received the host called me Jason. This is not my name. I was refunded for the first night for the inconvenience. Sitting in the dark in an unfamiliar town with a nearly-dead battery and not knowing where you'll be sleeping that night is not a great way to start a holiday.