Check in was 3pm. They key wasn't in the lockbox. I called mccomfy. It took them an hour to contact the cleaners to see when key would be dropped off. It wasn't going to be dropped off until after 6pm. I was going to Ed Sheeran concert so I couldn't wait until 6pm to get ready. Luckily, there was a lovely guy at the convenience store where lockbox is located and he let me get ready in their bathroom. I then had to carry my luggage all the way to other end of city to leave it in my friends hotel room while I was at concert and then collect it after concert and lug it back. Very annoying!
People I spoke to at mccomfy were polite and I'm sure we're trying to help but they'd put me on hold for 20-35 mins at a time. I had to call back twice. They finally got it sorted for me and I understand it wasn't their fault the cleaners hadn't dropped the key off on time. The guy at convenience store said the key for this apartment is normally dropped of between 30mins - 3 hrs late most of the time!!