These people ripped us off $900 during the covid lock down that just occurred in Melbourne. I was aware of the growing covid issue in Melbourne and that it was close to my reservation time. I had reached out more than 3 weeks prior to our reservation to discuss possible outcomes as I was aware refunds weren’t apart of their policy. I thought there would be compassion or an open discussion of other options that wouldn’t leave us out of pocket for $900. They stopped replying and denied any request for a credit or refund made by Airbnb. Don’t rely on this company to have compassion during covid or any matter that is out of your control !