I booked Nats place for my parents-in-law while they were visiting in Melbourne and it was a really comfortable little place for them. Check in and check out was very easy and communication with Nat was great. One thing to note is that the WiFi is on a pocket WiFi system that needs to be topped up at the start of the stay. It was quite a good system once we had figured it out but it took a little bit of thinking about! But generally a lovely apartment and fantastic location. Highly recommended!