The location of the apartment was great for us and generally the apartment was in good condition but had some maintenance issues.
Our problem was we got there at 3pm to find it wasn’t clean so put the key back for the cleaner. Came back later to check in and the lockbox failed and nobody from the Hometime management company was contactable (didn’t hear back until the next day) so we had to find somewhere else to sleep on the first night. We understand things can go wrong but if you use a management company they need to be available. We were refunded for the first night as a result but it was not a pleasant experience so I’d be hesitant to rebook.