Communicated with Louise a few times before arriving, & she was great. Very clear instructions & guidance on how to reach the property, & how to get in. Property is in a great location (for me anyway) cos it's just outside of the city but not too far out; about a 10-min tram ride into the city or 45 mins by foot. Just off the major road (Bridge Rd) with the tram line, so traffic is a little less busy. Lots of eateries & cafes along Bridge Rd if you get hungry or just want to chill in a cafe. Wifi internet in the house reached all corners, & was stable (not blazing fast compared to a typical 1Gbps line in Singapore, but I suspect already very good by Aussie standards). The outdoor patio above the garage out in the back is a great plus for you to sit down & have a meal or two when the outdoor temperature is right (though it didn't work for us cos it was winter). A very reliable climate system in the house that kept the temperature consistently comfortable for us. GREAT PLACE!