I booked S&S apartments for my wife’s 30th birthday on 20th April.. check in date was 26th July.. The hosts were in Taiwan so I was given a contact person in Melbourne to assist me with the check in.
However, Victoria declared a extended lockdown on 20th July. Hence, I contacted the hosts immediately through AirBnB and requested a refund or a reschedule date for the reservation.
My request was denied. Therefore I requested the host for a fair proposition but i did not receive a reply or any correspondence. I contacted the Melbourne person of contact ‘Dani’ and Airbnb for assistance but they were no help at all.
So I had to contacted ombudsman and get advise on the matter.
My experience with the hosts were horrendous.