Extremely disappointed by the stay that I had. We were locked from the inside however it took a long time for the hosts to respond to us and when they did they were extremely rude insensitive and unaccomodating. We had to get help from neighbours and friends and the hosts offered no help whatsoever, hung up on us multiple times advised "if we didn't know how to operate a lock we should go back to kindergarden" and advised us to call the fire brigade. We tried asking for help and tried working with the host for a solution however they pretty much left us for dead.