Reading that an agency was offering a "Luxury" apartment for $77 per night with fairly expensive service and cleaning fees raised my expectations, and the apartment didn't meet them.
I liked the perfect location right at the end of the free tram zone and close to the Victoria Market, and the equipment in the apartment: I could cook, wash and dry clothes, dry my hair, watch tv and connect to the internet. I could also have ironed clothes or use a microwave or an oven.
However I walked into a place that was superficially cleaned and has lasting stains on both the carpet and the sofa --which made me not quite feel at home.
As someone who has dealt with many airbnb owners, I reckon Dilin's communication both before and during the stay was outstanding.
He was reactive and tried to fix the issue. The stains and proper cleaning couldn't be fixed right away so I asked for a refund, we quickly agreed on the amount.
I'm sure that when the cleaning improves the apartment will deserve the current fee.