My boyfriend and I stayed at this accommodation for 7 days during our time in Melbourne and some cooking was done occasionally during our stay. Overall, unfortunately, we do not have much good things to say about this place.
Pros: The location is superb, very accessible and close to the city centre yet it is not too noisy. Heating and cooling facilities are available and there is netflix on their tv to watch as well. Living room and dining space is quaint but very sufficient.
Cons: Firstly, FreshOnn informed us that they required more time to clean up the apartment and as such, we could only check in later and that's fine with us. They said they will drop us a text when it's ready for check in yet we never received any texts from them until I enquired them about it, which I felt was quite irresponsible of them.
Subsequently, after we arrived, we gave a quick scan around the place and saw that all the mugs were badly stained with coffee, even the tea towel had a huge coffee patch on it, as if no cleaning took place at all after the other guests' same day check out. Most of the cooking pots and pans were filthy and rusty, they definitely did not look usable at all. The filter on the boiler had orange pulps in them. The tongs was mouldy which only meant that all other utensils placed together in the drawer probably had spores on them as well. When feedback to FreshOnn after the initial check, they apologised and said that this was likely because there were a lot of units due for check out and cleaning that day, therefore the mugs were overlooked. They then offered us late check out in return but because we were flying off early that day, we had no need for the late check out. So instead, they said they will give us discount during our next stay but at this rate, I doubt I will even consider returning again. On this note, I also wanted to point out is that FreshOnn is likely managed by a group of people altogether because one message thread could have a few people replying at different times, so what one person offered probably is not and will not be validated by the organisation as a whole.
Lastly, the bed they had was horrible. I could feel the bed springs pressed against my back when I sleep. The pillows had no fluff at all such that even using two pillows provided barely any neck support. To alleviate this, we used the extra duvet they had in the cupboard to line the bed so that at least there was a bit more cushioning when we sleep and while that did help a little, there was a lot of hair found on the duvet, probably from the previous guests. So in terms of cleanliness of this apartment, it was severely lacking and that made me question what was all the cleaning fee I paid was for when the apartment was so filthy.
Under the house rules, it was mentioned that "pots, pans, dishes, cutleries, glasses, cups and any cooking utensils should be *clean*, *dry* and *return* to where they are taken" and this made me wonder if there was any cleaning even done on the hosts' part or was it all subjected to the previous guests' cleaning.
All in all, this place is definitely not suitable for long term stay and I will not be returning here again. While the place looks amazing in the photos attached in the listing, the cleanliness is almost non existent.