Kylee place was not what we had booked.
When booking we booked a 2 bedroom apartment on level 3 and was placed in maybe a 1 apartment on level 7.
The booking stated there was basic cooking supplies and when we arrived there was an electric stove top with a fry pan - no utensils to use in the fry pan, no chopping board, no tongs, no oil, nothing.
I contacted Kylee and had no response, I asked reception as the instructions state and was told oh it’s and AirBnB we don’t know.
It wasn’t until day 3 after I had involved AirBnB and asked for a partial refund as I had to take my family out for dinner every night which wasn’t in our plans as the apartment was meant to have basic cooking supplies, that Kylee got back to us.
Kylee arranged someone to knock on our door at 930pm when we were getting into bed to give us some pots, knife and tongs - was told don’t worry about scratching the frypan just use a normal spoon. (Which we also only had 2 of when the apartment was sleeping 3.)
There was also only 2 dining chairs for an apartment that slept 3
We were given towels on day one with enough for 2 so I went and asked for another towel, a floormat, hand towel and 3 facewashers and was given floor mats as hand towel and facewashers as the person behind the desk didn’t know what a facewasher was and said floormats were the smallest they had…
The apartment was serviced daily so for 4 days I had issues with having to go down to reception every night and get enough towels so we could all shower.
I contacted Kylee - 24hrs later she arranged housekeeping to drop off a ridiculous amount towels for us and facewashers.
The ‘door’ to the master bedroom was a fabric sliding door the size of the wall and led into the lounge - it was broken and I asked several times if maintenance could fix this and was ignored - this meant we had no privacy and when our son woke one of us couldn’t sleep in as the noise of the TV or eating breakfast etc would wake the other.
For 5 months I asked Kylee multiple times for some extra photos of the apartment and was told yes I’d get them ASAP probably by the end of March due to having guests there but even when the apartment was free to be booked via AirBnB I was still left waiting - those photos never arrived.
Kylee asked for all communication to be done Via text after I’d put a complaint into AirBnB as she doesn’t check the platform apparently- I refused as AirBnB need communication via the platform when there is issues so I ended up sending a text saying I’ve messaged you as she just wasn’t interested in checking in the app for communication.
Overall an extremely disappointing stay and would make sure we never booked under Kylee and the hotel again!