Robyn was away when we arrived but she gave very clear instructions about check in so there was no problem at all. She left her son’s contact with us but we had absolutely no issues at all. She even text us to ensure we checked in alright. Lots of thoughtful touches like many many extra towels as I had requested prior to my trip. Lots of complimentary tea, coffee and Milo which my kids really loved. Lovely space and convenient location.