From the minute we arrived, Virginia went above and beyond to make our stay in Melbourne a welcoming one. She even offered to pick us up from the airport if we did not have any arrangements. She went out of her way to provide us with brochures and mapped out our location to several hot spots she thought we would be interested in exploring. She drove us to the train station and showed us how to get there using several routes. She was ALWAYS available to chat and was so wonderful to have conversations with even if it was just about our day. Her home is impeccably clean (everything literally sparkles!) There wasn't a point in time where I ever felt like anything was missing. Breakfast was always available and there was variety :) Virginia was so helpful when it came to showing us how to use appliances in the house and always had everything laid out for us ! Before arriving at our Airbnb, I was able to connect with Virginia and ask her questions. She provided me with her email and contact info which definitely made me more comfortable with booking her Airbnb. Virginia, I can't thank you enough for taking care of us that week and for making our first Airbnb stay a comfortable and pleasant one. I will definitely be back the next time I come to Melbourne :)