This is the Mantra Hotel. Many facilities, amenities and supplies are not available due to COVID-19. (Eg restaurant, room service, ice, spa). Kitchen pots, pans etc need to be ordered from reception. Reception extremely busy after checkin so weren’t answering phone for over an hour. Two lifts in whole building. Both were filled with housekeeping staff and trolleys in the afternoon which caused us and three other parties of guests to be stranded in the basement car park for over 20minutes. There are no stairs available. Very frustrating. The listing needs to better reflect and warn people of these things.