The owner, I talked and connected to Lynne, was always responsive and helpful. The place was as described in the Airbnb app, the location was right in the middle of CBD, and it has a washing machine and dryer with detergent provided. The only thing lacking was the heater. They only have one air conditioner in the living room. Maybe if you want to visit Melbourne and stay in this place, check the weather first. Our trip was at the end of November and we were still freezing cold.