Josephine is an excellent communicator and provided very clear instructions on how to access the property. My wife and I enjoyed our stay although it would have been nice to open up the balcony doors on a warm afternoon however they were locked. Tea & coffee facilities were available however no milk was provided. Other than these minor annoyances, we enjoyed our stay and the bed was very comfortable. The loft is well located within easy walking distance of Sth Melbourne market, restaurants, cafes, pubs, trams etc. 3.5 stars