I don't know what happened, but we arrived 1 am. The key lock code is incorrect and we had to pay for the first night of the hotel. At this point I gave it another chance, we got the keys at noon. We went to the apartment, it was really messy. A bed without fail with old sheets that were in the sand. Toilet without cleaning, dirty towels, pee on the toilet. Debris in the trash, counters without counter and dirt all over the place. The cleaner had not visited since the previous. We tried to cancel the entire booking but got really slow answers and sat tired in the dirty apartment and just waited and waited for answers. The host could also have canceled the reservation immediately. But wanted to find out with customer service (congested due to Corona) and it took us a whole day waiting for answers. Of course, no one replaced our hotel on the first night. I do not recommend, does not seem to be very accommodating.