Mkl was initially slow to respond to a request for a second door key. We were two people staying in a two-bed apartment in Melbourne for 5 nights, we did not receive another key so had to arrange times when returning separately to the apartment.
Front door lock was faulty - did not lock, we felt unsafe, could not activate the deadlock.
Mkl eventually organized a handyman to come and review the lock.
The handy man stated he had been called out for this problem before - the door was sticking and was not aligned with the door jamb correctly.
He said more work would be required and he would let the Host know.
The Host communicated to Air BnB support that there was no problem which is untrue.
This is a multistory apartment block and security is a concern. We had to pick up the key at street level via a lock on a bike rack.
Cigarette hole in dining chair.
There were no instructions for operating appliances and A/C was insufficient, did not reach bedrooms.
We would not stay again.