Lauren was very helpful and accommodating with the booking and check in and check out times. We were very generously and surprisingly provided with milk, bread and eggs on arrival, plus the house was already stocked with many other helpful food stuffs! Lauren had also turned the heater on in anticipation of our arrival which was extra nice! The house was perfectly clean and tidy and smelled beautiful. All appliances, fixtures and fittings worked perfectly. The yellow welcome guide notes that Lauren provided were also very helpful.