Communication with Happy was excellent. The place was in a great spot with an IGA across the road which was perfect as we arrived at 9pm due to flight delays. Collecting the key was easy, however as we parked in the car park and entered the lift from there the instructions I had been given were from the street entrance not from the CP, which was a different lift. Unfortunately there was a drainage problem in the ensuite shower that nearly flooded the entire bathroom ( I advised Happy of this though). Overall the place was exactly as described and clean! Happy was very responsive to any contact I made. I would suggest ear plugs as traffic noise can get a little loud.