We had a fabulous stay for 10 days with the family. The location is excellent, with shops directly downstairs and tram stops and many restaurants nearby. The complex is clean and quiet and the apartment itself was clean and well stocked. There were extra towels and blankets available and the heating was excellent. Check in and check out were very easy and Andrew was excellent and met us there on check in. He was flexible with great communication when were delayed at the airport. We loved our stay, thanks very much!