Warm and punctual ladies. We had a bit of a chat and a laugh too :). My wife and I had both privacy, as well as being looked after when needed.
The building facilities are not to be missed! The location is superb! There is a direct, recently opened "Sky Bus" line between the airport and Southbank. That was quite convenient, as the nearest stop is only 300m or so from the building.
I would recommend this place to any friends (it would suit best to a couple) who may decide to visit Melbourne.
Thank you once again, Melissa and Jane!