Hi, Would just like to pass on my feedback for my stay from the 16th to the 18th. Which began with an unorganised check in which took 45 minutes to actually reach our room from arrival. And also an unorganised checkout today having difficulty leaving the buildings car park. We could not even find our parking space due to lack of clear instructions when we arrived.
We were not very impressed with how well the apartment was cleaned as there were hair balls on the floor (photo attached) and pieces of hair on the dining table chairs. We were not even told that we had to swipe our key tag in the lift to get it to move. I then received a message half way through our stay at 5:40pm asking me to change car parks, so luckily we were not out somewhere or else I would not have been able to move my car. For checkout I received a message saying to leave the car swipe and the room swipe on the dining table in the apartment which I proceeded to do. We then couldn’t even get to level 1 where the car was because we were told to keep our key on the table in the apartment and had to ask someone in the lift to press level 1 for us. When we got to the gates to leave we could not even get out of the gates because you had to swipe your key which was left up in our room as instructed. The bed was uncomfortable all you could do is feel springs. The nights were cold there were no instructions on how to use the heater. The hair dryer kept failing.
We are just disappointed that we came from far, to spend the weekend in the city and were most disappointed with our accomodation.
Hope you can use my feedback that I am giving to you now as there was no point trying to raise our concerns earlier. Because each time we spoke to someone and saw someone they were different people on every occasions.
Regards Shannon