We booked and "paid" for an apartment for 6 Guests. But when we arrived there was only sheets Blankets and towels for 4. Contacted James, and his reply was we had to have told him that we were going to need the Sofa Bed set up, and therefore there would be a $35 charge and it couldn't be done till the following day. So I questioned him to where he thought his 6 Guests would sleeping, especially as there was only 2 double beds besides the sofa bed. Regardless, James still insisted that i would need to pay $35, and that it would take to the following day to get it done. Luckily my sister lives in Melbourne, and offered to house 2 of our kids, as we had no linen. On top of this, the Bedroom Blind was not working in one of the bedrooms when we arrived. I messaged James right away, as the neighboring unit was very close and looked directly into the bedroom. He said he'd get it sorted, but only got back with a resolution the next morning, basically saying that the Blind needed to be recharged, and that there was a charger in the draw for us to use to charge it up, would of been great to know the previous evening. Generally the apartment was a bit grubby, we even found a used towel covered with make up (foundation) in the bathroom cupboard. All this basically put a wet Blanket on what was to be an enjoyable family Weekend away. Goes without any further explanation, that i definitely would not recommend this unit to anyone, friend or foe.