Michelle, understands what hospitality is all about. She communicates in a friendly and prompt manner. She also allowed us to check in earlier as she did not have other guests checking out the day we checked in. This made our stay that extra bit nicer. It was also a pleasure to deal with her at all times. The loft is set in a great location and is very homely. You couldn’t pick a more central setting in a better location. This is the place to stay while in Melbourne! Thanks Michelle. 😊