Ika is so wonderful, helpful and very kind person, she replied message very soon, and love to help us with any problems. She also put many foods and fruits, it feel like we are in home. The room is so lovely, we enjoyed a two days there. The location is fanstistic, right in the CBD, near the southerncross station, nice choice. The room is fully facilitied, everything we want is there. It is a pity that we cannot book a longer time, next time when we are in Melbourne, we will definitely book there again.