Could have been a good one. Good location and good quality apartment with view. However, the experience was very disappointing. They forgot to send us the code to get the key. We arrived at the key pickup location at 3pm to wait in the sun for 20min despite messages beforehand about our arrival. When called, the response was ‘the code hasn’t been sent to you? We send it now, ok?’. No apology. When we arrived at the apartment, we found the aircon not working while the living area was really hot from direct sunlight. After an unhelpful response, they ignored our messages again and no apology. After that, we knew they would not help us anyhow so we didn’t even bother messaging them anymore. When we started cooking, we found a pot and chopping board unwashed, but it might have been the previous guests so we let it go. Dishwasher was stuck (if the stuck cabinet was the missing dishwasher). So we paid premium for no aircon and no dishwasher. From start to finish, not even one apology…