The instructions provided were precise making the keys etc easy to locate but when we arrived at the apartment there was no power. We checked switchboard etc and all was as it should be there. There was power to the foyer outside and the next door neighbour had power so the issue seemed to be power account related. After contacting the friendly and helpful MadeComfy support line we were ultimately told that they couldn’t get hold of the owner to sort out the power issue. The reason for our stay meant that we needed to be very close to Albert Park lake and required two bedrooms. MadeComfy couldn’t accommodate us anywhere else suitable and we were offered a refund but left us in the dark and the cold with nowhere to sleep for the next two nights. Finding two bedroom accommodation at the last minute is almost impossible! Luckily we did find somewhere but it was considerably more expensive, had no parking so that added to our costs, and we had to pay for that upfront too. Even though the Air bnb app says a refund is coming we are yet to see it in our account and will not be surprised if there are some ‘fees’ that we won’t get back!
To say we were put out is an understatement! It was our first, attempted, stay with Air BnB and we won’t be trying them again any time soon! They also had no toilet paper!