DO NOT BOOK WITH MADE COMFY. Check-in was supposed to be at 3pm but we received a message from the hosts at 2:45pm saying the room was still being cleaned and wouldn't be ready until 5:30pm. So we were expected to just sit around and wait for the cleaners to finish? Our flight arrived at 10:45pm so we got to the lockbox (located at the bottom of a broken fence in a dodgy carpark 5 mins away), at 12:00am. The lockbox was open with NO keys inside. We called the 24/7 support but it wasn't 24/7 so had to call the number online. They told us to book a hotel because their housekeepers didn't return the key and refused to compensate for ANY additional costs. They said they would try to sort it out in the morning, but "try" is not good enough when you're stranded on the side of the road in the middle of the night. Their customer service was HORRENDOUS, with the same excuses the next day about the key. Airbnb ended up cancelling the reservation as we couldn't check-in even almost 24hrs later.