Zoe was very approachable and welcoming and did all she could to set us up for a lovely stay. She is courteous and helpful, with lots of tips to where to eat and how to find the best coffee! (Mocha and Lime). This is a lovely, gracious, spacious house in the middle of Healesville close to shops, with Innocent Bystander just at the end of the road, 2 mins walk! The outlook is gorgeous, across to the mountains, with horses and cows in the adjacent fields. It is a very quiet location, perfect for 6 adults on a writing retreat. The kitchen is large and modern, and the back and front yards are perfect for sitting and talking or writing. There are plenty of toys too for kids -one of us had the grandchildren visit for an afternoon and they had a ball with all the toys and books. We had a great time!