We were very unsatisfied with our stay. A company called Hometime is the “Host”, not Ruth as is stated.
Firstly, the whole check-in and key handover procedure with Keyninja (their key-handling company) was a debacle entailling numerous messages, texts and phone calls from 5 different people (never Ruth!) before and on the check-in day, including a text from Keyninja at 10:00pm the night before we arrived, and their constant messaging on the day to confirm and then change the check-in time while we were trying to catch a flight to Melbourne then enroute to the property!!
Upon our arrival, the property was deficient in numerous areas. To name just a few: broken toilet seat (it was replaced but we had to change our plans to be there as the “Host” wouldn’t come); dirty crockery and cutlery – we had to wash things before use; cheap, bendy and an inadequate supply of cutlery – eg. only 1 dessert spoon and 3 ordinary knives; old, misshapen cookware; cracked glasses; damaged and dirty furniture and fittings; no appliance instructions; intermittent and slow internet connection….
This is unacceptable in any property, but especially so considering the cost per night.
Only 1 set of keys was provided for this 2-bedroom apartment which is impractical. Hometime provided their only other set, then had the audacity to try to charge us for the delivery of this 2nd set and for our early morning checkout. We refused to pay, explaining why, and they haven’t even had the decency to reply.
Clearly no-one is checking the property after each guest nor managing it to ensure it is in perfect condition for the next guest.
Quite frankly, it is the worst appointed, managed and cleaned Airbnb property we have ever stayed in. We will never again stay in a property hosted by “Hometime”. The only good thing was its location.