Firstly the actual stay of the accommodation, facility’s & location was very good - as was the price value of the accommodation. So I have no complaints & was overall very happy with this. One down side was that many of the quilts and pillows had dirty stains on them upon checking in, however we were provided sheets to cover these.
Unfortunately that is the only positive thing I have to say about Living and our stay. They very poorly lacked communication and consistently made false promises which they did not deliver on. In particular, although there was 2 of us throughout our 2 months stay (which Living were aware off before we checked in - as well as the accommodation being advertised for 2 separate rooms) we only provided with one set of keys / fob (which provided access both into the apartment building & flat). Immediately after checking in, I informed living who apologised for this inconvenience and informed us that a second key fob would be provided to us within 5 or so days. This was not completed as promised and after having to chase Living on this matter for around 10 times, as well as requesting an early cancellation due to difficulties it was causing, we were eventually provided with a second key fob, around 5 weeks later than originally promised.
I would also like to mention that Living requested to do a flat inspection approx 10 days before our final check out date, following us extending our stay. I was informed by Living that I had to be present in the flat for this inspection. This inspection had to be re arranged 3 times - due to their employee cancelling last minute (on one occasion never even notifying us that they cancelled) and this caused us to miss work on some days. Following the cleaning inspection - the only matter which was requested for us to complete was Hoover the floors (which Living kindly provided a vacuum for)
Finally upon checking out, we left the flat in a respectable and tidy manner. Ready for a 1 to 2 hour clean up. However Living have now falsely claimed that the flat was overly messy & have quoted us a cleaning bill of almost $1000! Which is absolute absurd and is clearly either them, there cleaning company or both, trying to extortionately overcharge us. Living also alleged that we stole a microwave plate - however I am not sure what they are referring too when they alleged that this microwave plate was missing - as the plate which was originally in the microwave, was just that, a normal dining table plate - which we washed, dried & stored away with the other plates. This his just one of few ridiculous accusations they have made in an attempt to charge us a ridiculous amount of money...
I was extremely disappointed to see this from Living (who claim to be a professional letting company). For anyone considering a stay I would highly recommend avoid them, as clearly they are attempting to scam their tenants.