This trip has been over for quite a while. But only now do I have the time to tell my experience. To sum up, it was NOT a pleasant experience. As a customer, I feel violated, since I suffered loss of not only in material but also trust in the operators of the property.
I have notified that I would like to leave my belongings before the designated check in time, and it received CONSENT from Upper West Side that I could leave my belongings INSIDE the apartment. I even took photos of my assets and sent to them to have them notify the cleaning team to not clean these out. But when I returned to the apartment, my belongings were gone.
We tried to work things out with the best results for both parties but UWS CONSTANTLY DENIED THEIR RESPONSIBILITY TO RESOLVE THIS ISSUE. They offered us a mere $15 cleaning fee. However, with experience in the hospitality industry, had it not been for the company allowance to let us leave our luggage in the apartment, we would not have done so. Especially when we had also notified our stuff that were explicitly not to be thrown out.
Not to mention my lost belongings were valued up to $2000, including our specialized medical supplies which made it very hard for us to get on with our lives.
IN CONCLUSION, WE HAVE NOT RECEIVED ANY APOLOGY AND/OR ANY COMPENSATION REGARDING OUR LOSS. We are not writing to seek any resolution anymore since we are already disappointed and paid the price for our trust.
EVEN NOW, AFTER THE TRIP HAS ENDED FOR MORE THAN 2 WEEKS, THE COMPANY ACCUSED US OF LOSING ONE KEY SET WHILE THEY ONLY GAVE US ONE KEY SET TO BEGIN WITH.
WE WOULD JUST WANT GIVE WARNINGS TO OTHER POTENTIAL CUSTOMERS LOOKING AT THE PROPERTY!!!
BEST.