We extended our stay so our bags and stuff are safe in the room while we roam around melbourne but still needed to comeback to the hotel in the middle of our stroll and give them my receipt & give them my old key card& get my new key card then end up not giving us one coz they said their system was down(was a hassle). Hopefully they improve their system next time. Other than that, it was a good stay, all staff were friendly and accommodating. The location was okay, theres heaps of food stalls right outside the hotel. It is in the middle of CBD. Will definitely go back to Causeway when we visit Melbourne again