Absolutely horrible experience, I wouldn't recommend this company to anybody. I had booked to check in on a Friday night in cremorne, VIC. When I arrived I had to go to a nearby supermarket to collect the key & once I arrived back at the apartment the key was actually for another apartment. I tried calling them for 3 hours and when I finally got through they had no answer for me so I had to get a full refund and try book alternative accommodation at 9pm. We missed out on going to the AFL semi final and lost out on $600 worth of tickets for missing it. I still haven't received an apology or email from the company . Book elsewhere!!