The property and home are beautiful, with every detail considered and a lovely cheese board with crackers and candles lit waiting on arrival. It truely is a stunning and spacious home.
Unfortunately for us, and our stay in the middle of winter, the ducted air con (heating) was not working. This meant we had to huddle by the fire in the sitting room near the kitchen and the remainder of the house (except for one bedroom with reverse cycle AC) was absolutely freezing on the cold and rainy days. We contacted the property manager on the first night of our stay who was apologetic about the heating and said they would try to find a plumber the next morning. They called in the morning to let us know that the plumber was interstate and it could not be tended to during our stay and to let us know that we were free to use as much firewood as needed which was appreciated.
Although the house is beautiful, we were not comfortable and were disappointed we could not enjoy the two large living areas or dining room during our stay, and that the bedrooms and bathrooms were stone cold. But we were more disappointed by the response when raising the impact on our stay with management, which was effectively to say that the fireplace was sufficient for warmth. I imagine anyone else staying without heating in winter would be similarly disappointed.