Review Score: 1 Star TERRIBLE, Length of Stay: 27 nights
EXTREMELY DISAPPOINTING AND STRESSFUL EXPERIENCE. During my stay, multiple issues occurred, the biggest being MICE. I have never had a rodent in an airbnb or dealt with such disrespectful hosts before. When I noticed the first time in the kitchen, I immediately alerted the host saying I was uncomfortable staying in the home if it wasn't pest-free, that I felt it was a bigger situation than just one mouse, and that there was likely entry points in the home that needed to be sealed off so this wouldn't happen again to myself or future guests. The host did not apologize for this or ask in anyway what she could do to fix the situation in a way that would make me comfortable as the paying guest. Instead, she asked me if I was leaving out any garbage to attract mice and would have to try the mouse trap her friend would deliver to me 7 hours later before taking further steps to make me feel comfortable. I was not leaving any garbage or food out and cleaned the kitchen tops and floor quite often so knew this wasn't the issue. Because the host was out of the country during my stay, I had to communicate with her friend who looked after the place who did not respond to the concern in a timely manner. When she finally did respond, she brought an ultrasonic plugin device but did not agree to hiring a professional pest service to assess the issue. I saw a mouse again the next morning and told the host and her friend that a professional needed to come to the apartment. I had to take hours out of my work day when the professional did not show up for the first appointment and then make myself available again later that evening. The pest control professional confirmed this was a "mice infestation," found multiple entries in the kitchen, and potential entry in the bathroom. He took pictures and provided a full report as well, showing the openings in the walls and mice poop droppings. He left poison around the home as well in case there were more. At this point due to the issues and lack of professionalism in handling the situation, I decided to move out of the airbnb before my reservation was up. The window in the kitchen doesn't close either, cold air and bugs fly in and the host simply told me to deal with it by trying to shove a towel in the opening... Overall this was an extremely disappointing experience and have never come across an issue like this with a host's lack of professionalism.