The place is just what I needed for my 4 (solo) days in Melbourne. While it's a little "outside" of the central area, it's a very easy walk to all the places you'd want to go to; approximately 10-15minutes to the boundary of the "Free Tram Zone" and surrounding hip neighborhoods.
I hardly saw Qi, but his communication was very prompt, clear and friendly at the check in and check out. I would recommend if you're looking for a simple stay.