Simon was always contactable and replies promptly to any questions. Location of apartment is great, walking distance to city shopping malls/streets as well as to South Bank and there are a few cafes available downstairs for breakfast/lunch. Generally, the apartment is clean. Cinema with Netflix provides good entertainment and wifi is good although the signal does drop in the smaller bedroom. The heating in the smaller bedroom doesn't work very well; glad that there is a small portable heater for use too. The area is safe to walk at night. Took a look at the gym and pool, and it doesn't look like they are utilized much. The gym is rather small but the pool may be a good soak if you plan to relax jacuzzi-style. All in all, a good stay. Thanks!