When you enquire you talk to Vicky. When you book, you deal with the Handsfree Group. The apartment hadn't been cleaned, it took 24 hours for the "Group" to clean it. The internet wasn't working either. The "Group" blamed the owner for this and the state of the apartment. The blame game left me, the guest, feeling awkward and annoyed. Hope you have better luck with Vicky/Handsfree Group than we did. Otherwise, it's a lovely, stylish apartment in a good location.