So to start with, I would like to say that communication with the host was very easy. She responded in a very timely manner and whilst initial contact was made from the UK to AUS, this was not as big of an issue as it could have been.
Now onto the apartment - we arrived and were immediately struck by how clean and tidy the place was. The view is INCREDIBLE as well. All bedding was comfortable and we had everything we needed for a week's stay - towels, cutlery, plates etc. The washing facilities helped especially - there is a washing machine and tumble dryer in the apartment which is free to use. There was also a notebook from the owner which was a nice additional touch which included eating recommendations and information.
The areas of improvement for the apartment I feel need to be mentioned. I did receive an email from the host asking that all negative feedback be given in private, but I do not feel that I can leave a full and honest review if I neglect to mention the areas of improvement in the public comment.
The apartment does indeed sleep 4 people, but one of the seats at the dining table was broken. We contacted the host and she advised that this had been mentioned by the previous occupants of the apartment. This was a little inconvenient for the 4 of us to eat meals as it meant that one of us had to eat at the coffee table/sofa.
Secondly, the bathroom did not lock. The door was misalligned with the doorframe which meant that all of us had to announce to the rest that we were using the bathroom as otherwise you had an audience!
The third area which was an issue was the Air Conditioning in the apartment - it did not work. It blew warm air around the apartment and at times was incredibly unpleasant. We contacted the host who advised that we close the blinds in the apartment but this only accomplished a finite amount of comfort. It would have been very useful on the last day (the hottest on record for three years in Aus!!)
The final area of improvement in a personal note would be the keys - as two adult couples sharing an apartment, there is only one set of the keys for the apartment - you cannot access the building or use the lift without the keys and this meant that we must go everywhere as a 4, or struggle with getting someone to come and let the others in as the intercom phone was temperamental at best.
Overall, I can recommend the apartment to a 4* review - the views were incredible and the location is perfect for those who want to be thrown into the hustle and bustle of the Southbank of Melbourne. Eating and drinking locally is amazing and the building overall is very well presented. There is a communal pool and gym which is included in the let, as well as a parking space. Accessing the keys was very easy and communication was second to none. If you are looking for a wonderful city centre let, within the free Tram zone and are happy to go everywhere together as guests, then this apartment is a sure thing.