Beautiful apartment and conveniently located. Neat and tidy on arrival and very comfortable.
Very close to train tracks, so might be an issue if you’re a very light sleeper, but didn’t worry us in the slightest.
Amenities were also great. Bathrooms beautiful and spacious. Slightly strange smell coming from the heater/air conditioner which another reviewer also mentioned, but we coped without it in anyway. Would definitely recommend Jess’ apartment as a place to stay in Melbourne.
Check in process is easy to follow, but it should be noted that if there is an issue, you will likely be dealing with Air Sorted, not the host directly.
Our keys were located in the lock box as stated, but the box wouldn’t open using the instructions provided. This was no doubt an accident, but resolving the issue was particularly frustrating.
The contact number provided was for Air Sorted who are based overseas and instead of providing us with an alternate set of keys ASAP, they required us to prove that the lockbox would not open by sending photos of the lock box/lock box location and attempting to open and shake the lock box while on the phone to them.
Air Sorted wouldn’t confirm if they were in a position to send us a replacement set of keys despite asking multiple times, or what their policy was if they couldn’t resolve the issue. They also wouldn’t provide us with a local contact number or the phone number of the actual host.
After a 45min phone call - half of which was spent on hold - Air Sorted concluded that the lock box code had been changed or was faulty - this was already abundantly clear - and that they would have to call us back after they had figured out what to do next.
Because they couldn’t confirm if a spare set of keys could be provided for us, we had to make back up accommodation plans as well as cancel our Friday evening plans. This was particularly frustrating given that we had only planned a short two-night stay in Melbourne and had driven ten hours that day to get there.
Thankfully, a few hours after our original check in time, a person was sent with spare keys and we were able to access the apartment around 2.5 - 3 hours after our scheduled check in time.
Based on the other reviews here, I have no doubt that this was a one off issue, and I would still recommend Jess’ apartment as somewhere to stay in Melbourne. But having to resolve minor issues like these with an overseas company is completely impractical and ruined the first night of our stay.