Bruce was super helpful and responsive when initially booking the airbnb. The airbnb was located in a very good location very close to everything and within the free tram zone. Access to the carpark to the actual apartment was great (all in the 1 building) which was super helpful when you have a toddler staying with you and lots of things to bring. The apartment was well presented and fairly tidy. The ducted ac was really good and was at a good setting when we arrived so made being in the unit comfortable, and the temperature was really stable especially through the night and early in the morning. The check in process was really great we received a reminder ahead of time about where to go to check in and get keys and what floor and number parking spot and unit we had booked, they also had an online website we had access to which had all the information we needed which was so helpful as well as all the information in booklet form located at the apartment also so the hosts seemed really organised and it just made the check in/out process so easy and stress free. We were quite impressed and we really enjoyed our stay and will definitely look to book the apartment again in the near future. Thank you so much Bruce for your hospitality