It is very hard to review this place while every guests say all good about it. Unfortunately, for us, the room we expected got flooded before we check in, Saphire managed to get us a room but not full facilities as shown in the list with the promise to upgrade in the next morning.
For the second day, we had to wait for the host to move us to another room. We had to spend our whole morning to wait for the host to manage the room for us. We have checked into the new room in the afternoon but the room was messy from the previous guests at that moment. So I left the baggage there and let the host do the “deep cleaned” the room before we came back in the evening. After we came back, the room was ready to use but at that night, I found many cockroaches and bugs in the rooms and the bathroom. I requested the host to bring the insects killer spray which we spayed it on the next day before we went out but we still found bugs every night after that and we had to beat it every day. The room needed a very very deep clean before other guests using.
Not mention about the laundry facilities that was listed but couldn’t be used. We have to use the commercial laundry of the building. There was no floor mat, only clean towels to be used.
All in all, we didn’t want to point out only the weakness. There are also strong points of this place. The location is very good. We enjoyed the free tram zone for all our stays. Moreover, the host also provide a secured parking in the building which is hard to find in Melbourne CBD. Saphire is also a good host. She tried to fix our problems and responded very fast even though some can’t be sorted out.