Host has two apartments within the same building, this apartment is suppose to be the better apartment, trust me, it’s not. Don’t fall for her ‘ it’s an upgrade and suits my calendar better.’
I booked for one adult and one child (over 2) and because of my sons mobility issues didn’t want steps.
Due to the change in booking I ended up in an apartment the had steps ( only 2). Which made it difficult to navigate.
On arrival I had old apartment details so went to the wrong apartment, host was quick to send through correct details, however while on the phone to her my son was incredibly upset and screaming , ( he needed a sleep) and the host pretty much said please don’t let your son make a mess. Which made me feel uncomfortable, he is a kid but a special needs child and not messy at all.
After getting off the phone I received a message from the host stating ‘please be mindful of neighbours if your child screams in the apartment’
Once I finally got into the apartment and much to my amusement I proceeded to vacuum floors because I felt it wasn’t clean enough for me let alone my child ( I found a huge ball of hair in the middle of floor). Apartment needs a full clean not just a surface clean.
Late in the afternoon I had a knock of the door, it was the cleaner delivering the beds top sheet.
I didn’t want to cause trouble and had enough to deal with so I didn’t want to raise my concerns especially after the host was pretty much anti kids, I couldn’t find the air conditioning remote, (whole week was in the high 20s -30s) so apartment was incredible hot. I kept the blinds down but was glad to leave by the final night.
After I checked out of the apartment I receive a message to return the remote for the air conditioning which I obviously didn’t have. And why the sink didn’t drain. I told her that the sink was like that when I arrived, i only used it to brush my teeth and it took forever to drain. I couldn’t find the remote and she straightest said you could call the cleaner for a top sheet but you couldn’t call me for a remote? I said no I didn’t call the cleaner about a top sheet. The host evenly found it within the apartment later that day apparently.
After I left I raised my concerns about the disability access to the apartment and how I booked the other apartment because there where no steps. She pretty much said I booked for 2 adults not a adult with a child and I didn’t state I needed mobility access. (Why should I ? When I booked originally booked I checked that it was accessible.
I felt like I couldn’t raise concerns because I would get kicked out.
Host should state no kids of any age.
I have never felt so uncomfortable in an apartment and now hesitate to book another Airbnb.
Learnt a lesson, check apartment first for all listed items and let the host know if something is missing, don’t accept ‘upgrades’.