Leanna was a host with great communication. we really liked unit, once we had got used to the size it was really roomy. The place was lovely and clean, and we just left the door open for a bit when we first got there to let the unit cool down to our liking . Bed was very comfy. Loved that it felt homely. Our only downside was that the ad didn't say anything about stairs- with both of us having significant mobility issues this was a very big- and painful- oversight, I will always remember to ask about stairs from now on🙂 Leanna was very apologetic in regard to this, but for anyone who is able bodied it would not even rate a second thought. We were fortunate to get a car park out near the front, and there is a car park meter app to download so you don't have to keep going downstairs to top up- I'm sooo thankful 😀. The unit was a very easy quick drive to the Alfred hospital, which was our purpose for being in Melbourne. We would happily stay there again if not for the stairs. Was lovely and quiet.