John and Julia are very helpful and accommodating. They are very friendly but also very respectful of privacy. They make an effort to make sure you're comfortable and have everything you need.
The backyard leads down to a small stream/river that just has a pure nature vibe. You can hear the Kookaburras and Lorikeets in the mornings, and occasionally see a few even in the winter.
The shower spa bath is excellent, nice way to relax after an adventure around Melbourne. They leave lots of local information available to the guests next to the TV and on the table; so if you're not a local you can find everything you want. The area is very desirable as it's not in the main Frankston area but just a bit outside of it - so it's quiet and full of nature but only a short trip to the local stores. It's also very close to to the city and many attractions - about 1 hour trip from each Zoo's Victoria location.
There are two cats on the premises who are very lovely and friendly even if they are shy at first. They love human interaction, and have completely individual personalities. I have it on great authority (from my fiancée) that if you become physically ill from lack of cat interaction that this is the place to stay - though if you don't like cats, they will be happy to leave you alone as well.