Although we arrived later than expected, Lisa was understanding and greeted us warmly on a cold and wet Melbourne day. The house was easy to find and so close to the hospitals which we needed. The house was warm and welcoming, clean and fresh, and the beds were so comfortable that it made it hard to get up in the morning! All the information we needed was supplied in a folder and Lisa urged us to call at any time if we needed assistance. This was a very pleasant experience for an Air BnB virgin and I would love to stay in Lisa's lovely home any time it is available when we need somewhere to stay in the area.