Natalie is the most helpful and sympathetic person I have ever met in Australia. she filled fridge full of beverage and food for our convenience beforehand and treated us for some complementary refreshment. Since we couldn't check out at due time, she let us to stay till 6pm
she also gave us a gift for our new born little girl.
she understood my situation and did as much as she could to ease our rough time.
her apartment is very convenient and has a quick access to public transport and freeway.