View - wonderful. Beds - comfortable. General amenities/ furniture - mediocre.
Service - non-existent.
Despite several emails requesting our arrival time, and my replies amending ETA when our flight was delayed, there was no-one at the designated office to give us a key. It was only 3:30pm - not after hours. A phone call resolved the issue with the key being in a key safe on the office door.
We were only in the apartment for 3 days, one whole day of which was completely unsatisfactory and a health hazard. There was a broken water pipe outside the building on Wednesday June 15. There was no water available for the entire day. None to drink, wash, or use the toilets. Whilst the actual incident was obviously not the fault of AirBnB, there was absolutely no help or advice from Melbourne Private Apartments. The letter you sent me before our stay assured me that one of your friendly team would respond if I required any assistance before, during or after our stay. When I rang Bella, she said she couldn't do anything about the problem, and when I rang the phone number on the back or the door, I spoke to someone from Gold Coast Private Apartments who was unsure whether they were associated with Melbourne Private Apartments. When I explained that we were on the 29th floor of an apartment in Melbourne, he said he'd contact someone who would ring me back. No one rang. We had to cancel some visitors who were coming to our unit for dinner, we had to find a place to eat and to go to the toilet and clean our teeth. We were unable to shower. We were on the verge of packing up and finding a hotel when the water came back on after 9 pm. There were 4 of us - all mature women - on a long-awaited and much anticipated visit to Melbourne and one third of our break was absolutely ruined. The broken pipe was beyond the control of your company, but the lack of support, assistance or even concern by your staff was completely unsatisfactory.
I look forward to hearing from you to let me know you acknowledge the disappointment and extra expense we have incurred.
I will not write my review on the public site until after I have heard back from you. Of course I didn't get any response.