Helen is a great host who communicates promptly and friendly. She made my parents feel welcome and safe and assisted as needed. Positive notes are the convenient location for public transport and parks. Not-too-great comments are that the bed is small for two people and not very comfortable. It doesn't have a headboard. Linen were clean but hard. The lounge is poorly furnished with uncomfortable couches that made it pretty much unusable. The kitchen was not clean enough and also you need to carry food to the lounge a few meters away. My parents wanted to have breakfast there but eventually gave up as they didn't feel comfortable. The bathroom appeared clean, but had spiderwebs and also spiders on top of shower. The fan needs a good clean. Finally, the front garden is not maintained, hence not very welcoming and you cannot leave the windows open otherwise insects come in. Overall, it's not a bad place for its cost, but it's not for everybody when it comes to cleanliness and maintenance.