Firstly I would apologize for messaging to host late at night but as you can see, we check in to your place rather late and was having difficulties settling down. Unfortunately the host was very unhappy with our request for help on the laundry late in the night and proceed to send us a message next day to reprimand us about it.
We also highlighted to the host that the cleanliness of the place is not acceptable as we found a lot of dust, puff of hair and not to mention hair stuck in the linens, bedsheets. I had to to meticulous pick them out one by one so that my children can sleep in peace.
The heater in one of the room is very weak and not to mention that the place is very chilly at night. Lastly the toilet tap was problematic, it was loose and the hot tap was leaking water from the tap itself, we all got slightly scalded from touching the hot tap every time. This is definitely a potential risk to small children. I would strongly advise the host to kindly fix the tap issue.
This is the 1st Airbnb place that we have checked in for our 9 day stay in Australia and we definitely have seen places with so much better cleanliness standards than this.
It is fair as a paying customer to expect basic cleanliness. Although host explained that because it is a open fire place, there are bound to be dust in the house consistently, I find this reasoning unacceptable. Please do state in your listing that dust is expected due to the open fire place so that customers will understand and avoid if unable to accept this.
This place really need some renovation and upgrading.