We arrived at the address with all our luggage to find that the key was not in the lockbox and 3 hours later after trying to contact MadeComfy and being put on hold each time, we were told that the previous guests had left the keys inside the appartment, that the cleaners had no access and had instructions to find ourselves a hotel somewhere.
Now they would have known at 10 am that the cleaners had no access and yet they let us arrive without any notification on their part. The following day we had the same difficulty trying to contact them and at 12 noon we were told that the cleaners were now at the appartment and we would find the keys in the lockbox after 2pm. So we wasted 24 hours !
There were no globes in the side lamps but somebody did arrive at the door after a couple of days with replacement globes. The trouble with a company like this is that a different person answers each time.