I booked this place for my mum to stay during her time in Melbourne. Debra and her friend were very helpful and aided my mum with a lot of stuff, even though I was not there during her stay.
While they are very helpful, the place may not be suitable for families, as there are no lifts (so you need to carry your own luggage up). Also, there are no fans and air conditioning, so it may be slightly hot during the summer.