I booked the Penthouse Apartment back in December for March. In the week leading up to the booking date, the apartment had electrical faults due to wet weather and was not made available. Alex provided me with an option to book another place (two days before the booking date) and so we did. The replacement was satisfactory, with good views and an extra bathroom, however we had to make our own bedding. Alex also provided me with credit for the next stay, which was nice of him.