I stayed at this property on the 26th of October to celebrate my 30th birthday. I stayed with some of my close friends and my parents. We were all respectful of the property and took great care with the spa, etc, etc. The property is lovely and the cupboards are filled with condiments etc that make the stay easy. The spa warms quickly and is clean and well cared for.
However I would not recommend this property for groups. I received a phone call during the day on the 27th of October about a complaint from the neighbours. Unfortunately, I had left my phone at home while on a day trip to Lorne. When I returned I had a message left and a text message threatening immediate eviction in the event there is a noise complaint after 10pm. Certainly this level of response was due to me not returning the phone call earlier although I did think the idea of immediate eviction is surely something that should be reserved following a warning.
I spoke to someone on the phone who was immensely rude and made me feel as though I had no ability to defend my position and there is a distinct possibility that we would be evicted overnight. The complaints that were made by the neighbours included reports that we had been creating noise until 5am. This was categorically untrue.
Given that I was not actually contacted at any point the night of the noise complaints I found it impossible to alter my behaviour or explain that we had returned to bed and were not making noise.
This event stressed me to the point that I was unable to enjoy my final night at the property. I was worried someone would attend the property in the early hours of the morning and evict us.
I feel the later complaints of noise after the hours we were certainly quiet may have been because neighbours are unhappy about being beside a rental property. This is something the landlord should consider when renting it out and something that should be understood by the rental team to inform their management of these complains. I believe I was unfairly responded to the day following. I was spoken to incredibly poorly on the phone and did not believe my actions warranted this treatment.
I would not stay again and I would avoid the rental team used for the property. I would recommend the landlord consider avoiding holiday rental of the property given the poor response from their neighbours.