We did not meet Fleur but all our communication was clear & straightforward, including letting us know about a hot water problem. I was glad to know that in advance & be assured it had been fixed: just no hot water on arrival but all ok from next morning onwards. Fleur made sure we had everything we needed. It is a great place to stay if you enjoy something a little different, and I think if you have 2 young children, then a great adventure & enormous fun. We were glad to have stayed at the 'Steamer' & I'm will talk about it for years to come.