Elpis was prompt in responding to any inquiry. Her apartment is very comfortable, clean and warm with everything we need for a pleasant stay. Exactly as described, it has a home like feeling with nice and quiet neighbourhood. Thanks for all the information folders, maps to help us get around. There are plenty of books and also toys, board games, DVDs provided to let us spent family time together at night. Thanks for the welcome pack as well and we all enjoyed the TimTam. I would really recommend her place to everyone.