Maria CANCELLED our booking 3 hours prior to check in before to notifying us and the way she notified us was a Airbnb message not a phone call. We were travelling interstate so lucky we saw this message.
Maria stated the hot water wasn’t working… it was a week day and there would have been time to fix this.
Had we been given an option we would have stayed regardless as the stress and expense this caused us was a lot as we needed to find accommodation in 2 hours on the same day and also on the first day of school holidays. A good host would have offered a free or greatly reduced rate for the day without hot water and kept the booking if the guest would be happy to stay.
As a super host ourselves we would never cancel a guests booking without speaking to them prior on the phone and also offering a solution and other options. Instead we were left high and dry with no where to stay for ourselves and two young children.
❌❌Do yourself a favour and DO NOT STAY HERE ❌❌