Both Ben and Melissa were lovely to deal with. Days before our trip we were offered a room upgrade, which was a pleasant surprise. The room had everything you need - corner bath, coffee machine, toaster, microwave etc. plus a ginormous TV and DVDs! Every detail had been thought of to keep to the Hawaiian theme, right down to the key ring on the room key! Would definitely recommend to others and already want to come back and try some other destination rooms.