Hopetoun Heights is a large home and provided ample space for our multi-generational family holiday. The layout of multiple livings spaces and a segregated Master Bedroom (with second TV) enabled our larger group to spread out and relax. The home is well heated with gas central heating throughout, stand-alone gas heating in the living room, plus a reverse-cycle split system (if you prefer electric instead of gas heating). We certainly weren't cold during the Warrnambool winter! The WiFi was a ~50 Mbps speed FTTN service, which reliably handled multiple devices streaming simultaneously, including the complimentary Netflix on the Smart TV. Dianne generously provided multiple breakfast options - toast, cereal etc- which were a very welcome addition. During our stay we experienced a very minor plumbing issue with a shower, and this was handled very promptly, efficiently and courteously by Dianne. The was greatly appreciated and is testament to why Dianne is a Superhost.