Amy was clear in her communication, we never met her and we stayed on the ground floor of a two story house. The house was good for two people and very spacious, it was a bit noisy but not disturbing. The only thing we found was lagging was the tidyness of the place and especially the kitchen, everywhere was a bit of dust and the kitchen equipment was not clean the pans and Oven contained a lot of grease. That being said the value for money was good and place superb in Apollo bay close to the supermarket.