This home is lovely and well set-location is great!The owners have thought of everything for a comfortable stay. While there is only 1 toilet, the separate bathroom made the situation workable for a family. Unfortunately the house was not clean when we got there.There were stains on the base sheets on the beds, doonas crumpled, crumbs on the upholstery and floor, beds unmade, cobwebs everywhere, windows filthy, etc I raised this with local Great Ocean Road Holidays immediately. They followed up & told me the owners had organised the cleaner to come in the day before we arrived but no one came. When asked how the situation would be handled, Eg compensation, there was no clear solution offered. No apology. 2 weeks later and 3 follow ups by me, the situation still hasn’t been resolved. In the end I escalated to a different office & hope to hear back.Aside from this issue, the house was nice but perhaps the owners should organise window cleaning & deck sweeping to improve its presentation