The property itself was good, however the check in, check out and communication was severely lacking.
Upon booking we immediately advised Matthew that we would need to check in late as we had a late flight coming into Melbourne. We were told to pick up the keys from a pizza shop (strange in itself), when we arrived at the pizza shop they had been closed for 2 hours and no keys were left anywhere for us.
We then had to try multiple times to get in touch with Matthew which left us on the streets of Geelong after midnight waiting to hear back. When we were finally able to get in touch with him we were left with snarky replies saying "well of course the pizza shop is shut, it's midnight", and repeated complaints that he was "never doing late check ins again because there was no value in it for him". There was no apology or no explanation as to why we were told that we could pick up the keys from this shop at 11:30pm at night (the time we told Matthew we would be arriving in Geelong).
Wouldn't recommend Matthews property if you need to check in late or expect good customer service when something goes wrong.