Prior negative reviews should have raised alarm bells. We had a really unpleasant encounter with the host at the end of our stay. The condition of the property and the attitude of the host did not reflect the price we paid. I would NOT recommend this place to anyone.
After a long days drive, we arrived at the house at 630pm, 2 young kids and elderly mum in tow. We were hungry, tired and looked forward to unwind.
We were disappointed to find that the property was not as immaculately cleaned as it looked in the pictures. It was dark even during the day, and surfaces were dusty.
As part of our culture, we didnt wear shoes in the house. The floors were not clean as our socks turned black pretty quickly. I found a used towel in the bathroom upon our arrival and had to put it in the washing machine. We could not freshen up as there was no body soap provided as it said in the listing!
Basic essentials were not provided. There were no hand towels, kitchen sponge, or even a tissue box.
My family and I were willing to look past all of the above as we only had a short stay, however I cannot tolerate the aggressive behaviour I experienced with the host on the phone.
I received an email shortly after leaving the property, asking us to pay an additional $50 because their cleaner had to stay back an extra hour to put our clean dishes away (we had turned the dishwasher on before leaving) and to throw the trash out (we stacked our rubbish bags together in a corner as the bins were out for council collection).
I called Sarah to say that unpacking the dishwasher and putting rubbish into bins should not have taken an hour. I gave feedback on her cleaner regarding tge used towel and floors, however she became extremely defensive. In her words "why didn't you tell me this when you arrived? I dont believe you and I would have given you a full refund so that you can go somewhere else to stay".
I was shocked at her response, now knowing that this would have been the ultimatum.
In hindsight I am glad I did NOT do that because
1: she would have kicked us out at 630pm with no where to go after a long drive, 2 kids and elderly mum in tow
2: we'd have to reluctantly accept staying at a subpar accommodation made worse by the hosts character of not being able to accept feedback and therefore not being able to enjoy our stay
We did not leave the place in a mess as she had described, there were no dirty dishes, we didn't even use the stove top in the kitchen as we brought our own portable gas stove.