The house in Marengo was exactly what we were looking for. We were 2 families with small kids traveling for 5 days and it really met our needs. Location was absolutely stunning.
Overall the house was clean on arrival but could have used a more thorough clean. Lots of crumbs found in the kitchen and guest toilet full of flies and bugs.
During our stay, we had a few issues with the property and when we reached out to Otway retreats they were responsive to fix the issues.
Unfortunately one of our issues was loss of a major amenity, gas, for over 12 hours (No hot water, no stove over New Years and beyond) and that’s because the back up bottle at the property was left empty. They did resolve the issue as quickly as possible but After we left the property and felt that we deserved some compensation for the inconvenience, Otway Retreats has not been very professional to deal with.