The place we had book to stay was beautiful, we rocked up and the place was not clean it really felt like someone was about to walk through the door and come home. Then we get a call from the real estate saying that we needed to leave the house and go somewhere else as the host did not know we were staying there and was doing works to the house. We had already cleaned and set up in this house and it was around 6.30 when we had to pack up fast and leave to another place. With a baby who’s bed time is 6.30 this was really annoying to put her out of routine moving at short notice. The new place had not been cleaned either as it was a last min place to go to. With covid going on being in both places that had not been cleaned was pretty poor. The place we were moved to the real estate keep going on about how it cost most but they would “wear the cost” like it was an upgrade but this was not at all an upgrade from the 3 story place we had booked to fit all our needs traveling as a family. Dealing with the real estate I felt like they really wanted to brush of the massive mistake they made instead of owning it and compensating us to what I believe would be appropriate. We were refunded just under half which I wasn’t going to argue as dealing with them wasn’t exactly pleasant. I won’t be booking through air bnb again as what they explained their confirmation system to be with the host is obviously very flawed, hence the mess up.