Sadly many amenities in the listing were embellished or simply not provided. Airbnb issued a full refund. Andy's communication was prompt, however I found it difficult to try to compromise or negotiate solutions with Andy. When talking about the issues, I found his style of communication dominating and dismissive. Not a good experience for me, but I see Andy has updated his listing now, so fingers crossed future guests have a better time of it. Positives are, it is good value for money, the location is handy, the carpet is new, the garden is well maintained and there is plenty of space for a family.