Jo has been helpful throughout the whole booking and check in process. Though we didn't get to meet her, the process was extremely simple and worry free! The place was also gorgeous, so much so that my family didn't want to leave despite our 2 night's stay. The place is also well equipped with heaters (we really needed that) and a very well equipped kitchen, perfect for a home cooked meal. Thank you, Jo, for this memorable experience! Will definitely make a trip back if we come by Great Ocean Road again!