Irene was great to deal with. We arrived late and couldn't locate the key (my issue, not Irene's). I was able to communicate directly, and she sorted it for us very quickly. The weather was not kind to us, but we got the open fire going and had a fabulous time playing games and relaxing. We had our dog with us, and Irene was kind enough to allow her to stay inside too. Location was fantastic and we were very comfortable. Thanks for having us!