Donna and Andrew are very friendly and easy to communicate with. Though we confirmed booking late and arrived late, Donna is there to welcome us and show us the house. The 8am feeding and looking around the animals are terrific! My little one enjoyed so much to see camels, donkey, kangaroo baby, goats... Though it's just a brief stay, we found the house has everything you need and the location is perfect to enjoy Port Campbell. We would definitely highly recommend to our friends to stay here for Great Ocean Road trip.