My family and I were visiting Melbourne from the UK and Perth for a family wedding and we decided on a last minute trip down the Great Ocean Road! I contacted Claire the night before we wanted to stay and she was extremely quick to reply and pre-approve the booking. We were really happy with all the communication, very fast and helpful and that makes a really big difference. The property itself is beautiful and the whole family loved it! With a big group, having the 1 bed flat (with its own bathroom and kitchenette) downstairs, is really nice. If anybody is feeling like they need a bit of their own space it's perfect. The setting is wonderful as the property backs onto a national reserve and we had regular visits from two very friendly king parrots and also a kookaburra. It's a nice walk through the nature reserve to the river and then onto the shopping centre. We also walked to the golf course early one morning and spotted at least 40 kangaroos, it was amazing! We could have. Even very comfortable at Claire's place three weeks never mind three days. Highly recommended :)