The room was dirty with stained sheets and pillow covers. The room was dusty which had the two of us sneezing most of the time we spent in the room. To add to this discomfort, the bed was on wheels and kept moving around, at one point ran over my partners toe. How do you possibly have a bed in a “luxury” hotel on wheels? There were 2 cockroaches which is actually filthy. The corridors reeked of cigarettes which was disgusting as we both absolutely despise smoking and noticed the strict no smoking policy before we booked our stay. The facilities of the resort were good with a nice pool and outdoor spa but our room was terrible so we will not be staying here again. We are incredibly disappointed at what we received for the amount we paid. Please be mindful of the appalling state of the room we were given by Surf Coast Holiday Rentals agency.