Debbie was very friendly and made us feel very welcome. The apartment was modern, well equipped and perfect for our family which included 2 young children. Although it was a little dusty. We were very disappointed that the air-con was not working during our stay. This was an important criteria for us when searching for accomodation. Debbie was very honest and upfront about the problems with the air con upon arrival and was able to find a tradie to check it. Unfortunately it could not be repaired during our stay. Debbie was very apologetic and showed concern for our comfort. The apartment's location was in the Torquay Village Shopping Centre which offered convenience. It was several blocks walk to the beach. Overall, we had a great stay.