A fantastic place for a family holiday & loved every minute of our stay. Immaculate house and nothing to fault. The gardens were well maintained and absolutely beautiful with a heated pool. Every space of the property was very well thought off; every room especially the master's was spacious & the beds & pillows were comfortable. The house was well equipped. You had all the space & everything that you could possibly need. A quiet neighbourhood & only a 3-minute drive to the shops. Jacinta was very responsive, pleasant & was very attentive to any of my requests , e.g. heating up the pool before we arrived & early check in.
Matters were attended to within minutes especially when I inadvertently cancelled my booking very late in the evening & just hours away from our check in (I've cancelled the wrong accommodation & the wrong date!!😔)
Jacinta was very kind and considerate allowing me to get a full refund of my 2nd booking (as I had to rebook and repay to get the accommodation back). Despite the blunder I've made plus the headache I was giving her and to the air bnb team, Jacinta remained helpful, cooperative & gracious.
Elm Ocean Grove is definitely a great place to stay, most especially when you wanted to get a break, relax and get the kids entertained at the same time regardless of the weather. Will definitely go back!!!
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