This is by far the worst Airbnb property we have stayed in - across every area. We had several issues with collecting/dropping off the key. No lockbox onsite. The property owner was almost impossible to contact despite trying to arrange collection several times we got no response or answer to our calls.
The house itself appears nice and it is a nice layout however don't expect anything here in terms of amenities. No heating in the master bedroom, kids living area, or both bathrooms. The main lounge area did however have a beautiful big gas fire which would be amazing to snuggle up next to on those cold winter nights, but, the owners don't allow Airbnb guests to use it at all. Moreover when we asked for instructions on how to light it we were told it wasn't for our use.....
What was probably the worst part of the stay was the lack of well, basics. No toilet paper (essential when arriving late at night), dishwasher balls, dishwashing detergent, no wifi or basics to live/clean. Cupboards empty with not enough plates or cups for the guest capacity (we used paper). Basically it was a motley collection of Christmas plastic plates and random crockery. The showers nothing more than a dribble, don't expect to be able to wash your hair here.
The worst part was the linen. So no towels and dirty sheets. The house says 'linen provided on short stays' please check. So we assumed that was us (3 night stay). We were not informed at all that we would need to take towels or sheets (something I feel the host should have really stresssed to us). We arrived very late and there was linen on the beds but had clearly been slept in several times before. We couldn't wash them at 11pm as there wasn't a clothes dryer or sufficient heating to hang them inside. Stormy winter weekends and outside sheet drying don't mix so well.
The house itself is not positioned well. It's on the main great ocean road. With small kids its not close to walk to either the town or the beach. It's also a highway outside too which made us edgy with our kids. One thing that was good was the large backyard though which had a great sized trampoline.
I would presume that this is why this house only has 3 previous reviews - in that many guests are perhaps disgruntled but don't get an opportunity to express that with the dual review system. We had to hold back many of our comments in order to get the opportunity to get a true published review of this property.
We operate our own Airbnb and have stayed at 100's across the world on my wifes profile - this by a country mile is the worst across every aspect.