We didn't actually stay at this property but wanted to leave a review for the great customer service. We were informed before we left that there had been a smoker in the property before us and had left the property smelling very strongly of cigarettes. I am a severe asthmatic so this was not going to work for me. They said they had done everything they could, blasted with Glen20, opened all the windows but they wanted let us know. It was not a possibility for me to stay there so I called Great Ocean Road Holidays straight away and they contacted the owner and refunded me fully, whilst also trying to find replacement accommodation so we could still have a holiday. Everything was booked out but I appreciated that. So although it was not the outcome we wanted it was the level of service we'd expect from a premium property provider and we wouldnt hesitate to book with them again.