Communication was great check in was very easy. Location was not that great if a neighbourhood. And unfortunately it was absolutely freezing :( we could not get warm the little panel heaters provided did not heat the rooms and it was freezing and would short out the power when on every now and then…. Stay would of been slot better with proper heating but was hard to get comfortable when so cold. House was very clean though and had all the necessities for being away from home soap shampoo coffee etc.. Leigh was easily and quickly contactable;)