Extremely Disappointing
Unfortunately our holiday was significantly affected by poor cleanliness, broken items a lack of adequate supplies in the property.
In terms of the cleanliness, the property was not adequately cleaned in particular the kitchen had dirty cutlery, dirty crockery and frying pans which were covered with oil and food residue. We washed most of the items in the entire kitchen before we started to use the kitchen for any cooking and food preparation. Furthermore underneath two of the beds there were used tissues and used water bottles.
The only bathroom in the house which is connected to the master bedroom had the sliding door broken on arrival and within an hour of being in the property the common access door to the bathroom off the hall became permanently locked. This created significant privacy issues for people using the bathroom throughout our stay.
Lastly there were insufficient supplies in the house that were listed as provided amenities. There was one dishwashing tablet, no body wash, no tea towels, and two rolls of toilet paper provided for a family of four for a four night stay.
Communication with Fiona and Nick was professional and courteous. whilst they seemed concerned about our feedback and the issues that we reported, the only remedy provided during our stay was to have the cleaner drop off one tea towel. They did refund the $120 cleaning fee but unfortunately our holiday had been ruined and this was a small recompense in the overall cost of the four night stay.