We chose this property for the lift because of our disabled father and enough room for our extended family but it didn’t go to plan. The owner was very apologetic and communicated well during this time but it wasn’t a good experience for us and we felt upset with the lack arrangements.
There are so many instructions on how to use things, it was confusing. The keys and locking is confusing even though the manual was read. No swipe card as indicated. Parking is good.
The cleaning was so rushed that we had to clean ourselves and we were not able to use things like the bbq as it was extremely dirty. We put our hand down the couch to search for the tv remote and the couch was very dirty. Rubbish was left in the room baskets. The bedside lamp fell to pieces when we moved it a little.
Spare keys need to be kept locally so this situation doesn’t happen again.
We felt sorry for the cleaner because it wasn’t her fault and she looked embarrassed and rushed. We offered to help her but she said she’d be done soon. The apartment needs to be ready for advertised check in.
The place is a beautiful property but service needs to improve. The rooms are huge and very accommodating for large groups/families. The location is excellent, close to the beach and main shopping strip. The view of the water is lovely and relaxing.