Mike was very friendly with all his correspondence. The directions and instructions to collect the keys were very clear and easy to follow. The house was well presented and in a great part of Anglesea. The house was very suited to the 10 of us - 2 families with 3 children each. The yard was very large and safe so the children had a lot of fun running around and enjoyed searching for Easter Eggs on Easter Sunday. The house is very spacious, comfortable and attractively decorated.