After paying for the booking, we were told when driving there that we had to travel about 10 mins further - so an extra 20min round trip - to pick up the key from somewhere else. Was told by email and in person that there was free parking at the apartment which there was not. When we got there, we unlocked the door and walked in on other guests who had just stepped out of the shower. They were mistakenly given thee key to our apartment by the cleaner - so the solution was to put us in their apartment instead which was fine but the host wanted us to drive back and swap the keys over which we weren't going to do. They ended up sending the poor cook down to deliver the new key. Apart from that, our stay was fine. I just think some more professional communication, training of staff so they know a public carpark does not mean free, and making it clear about the checkin process before you spend money booking would help.