A well appointed place to stay and perfect for a small family however we had a similar experience as one other reviewer that I read in terms of communication. It was clear when something goes wrong the solution is not easy. Nicholas gets very personal and emotional to the point where your problem deemed minimal and not worth addressing...and he has a point...my issue of having a TV remote fault and no TV reception to his son being in Ukraine does not compare but that's where the conversation went. There was more exchanges that were getting more weird so we decided to go without TV for the 7days until it worked on day 3...my wife and I felt a bit unsafe.We also had a heat wave during our stay and only fans in rooms upstairs.....Information read to have air con on downstairs and it would filter up but it never did. Overall the place is very clean and modern but should something go wrong...good luck