The location was all that was promised but when I walked past the Overflowing Garbage Bin with Garbage next to it I was a little nervous. We had booked this house to celebrate a friends 60th and 70th Birthday and I was embarrassed.
The Place was not clean and they had a fake smelly air deodorizer which we put outside. Only to realize it was to hide a most unpleasant smell. We tried to open a window but every window including the French doors to the bedroom were broken and could not be opened. One window upstairs was permanently stuck open. The French doors onto the balcony worked but the screens were broken so it just let flies in.
My wife rang Otway retreats who said they would send a cleaner next day and replace the filthy mattress covers.What was the point we were only there two days.I then got a text offering us to leave at 8.30 pm that night for a full refund or they would refund the cleaning fee,What are they thinking at 7.30 pm miles from anywhere we are going to leave.
They refunded $50.00 if that is all they are paying for cleaning no wander it is not clean.
We ran an airbnb for 2 years with all 5 star reviews and we always listened to our guests this mob just make excuses.
If they are charging Top Dollar the place should be absolutely Schmic and spotless and looking at some recent reviews we are not the first to complain. WIFI is available in the Villa so why not let guests use it crazy.
This place could be perfect with just a bit of effort.Fix the Broken things get rid of the Dead plants and clean the place up.
Incredibly disappointing I gave 3 STARS FOR THE LOCATION ONLY.