The house was clean and well presented. Continental breakfast was offered which was a nice touch and the house is spacious with a beautiful backyard. I asked for a late check out and due to being at the air bnb for work I failed to check my emails and pay the late check out fee while was working. After working early in the morning myself and my colleagues returned to the Air BnB at 10:10 in the morning (checkout is at 10am) to find the cleaner shouting at us for still having items in the house. While I am very sorry on my part about checking out late, I do feel that 10:10 to not be completely out of the house could have been met with less aggression and hostility. Myself and my colleagues worked as hard and as fast as we could to take our items out of the house, and left by 10:40.
I have worked in hotels and hospitality myself and do find that a 10 - 30 minute buffer period for check out is understandable and felt like the aggression and reaction to myself and the other guests was not like anything I have ever experienced before (I travel for work regularly and often).