Biggest issue was that the house details were not updated to reflect the change in property. Lisa suggested she would change the property details online but this did not happen. Accommodation that was made available did not match details that were provided and another house details were given without advising that accommodation had again changed.
Not having adequate linen (and having to make own beds) was another issue.
Initially Lisa was very responsive to communications but after money had been paid email/text communications became almost non existent- except to advise keycode etc after prompted.