I have to say that a “double
Booking” just isn’t possible especially when it’s pay now. To be informed a glitch in the system had occurred with AirBnB and it wasn’t their fault I find outrageous. The mere fact I had to send a message to the owner to ask about access only to get a phone call saying it was booked already. With no explanation on who booked first. For all I know I booked first but because it was a long weekend and only 2 of us it’s much easier to cancel 2 people to allow for the 4 or 6 people to stay for that extra cash. To be given something else was ok, BUT wasn’t what we wanted. No discount at all!! Just a book 2 nights get the 3rd free next time....pfft. We won’t be booking again with you, let alone AirBnB first time to use this and the last time.
The house we ended up in was filled with spiders and less than ideal no water pressure at all. I would highly suggest you don’t take the payment and have it all confirmed by your staff In future had this happened at the time of booking my wife and I could’ve planned something else for our wedding anniversary. However as it was confirmed we booked other activities down the Great Ocean Road Road. Non refundable. Thanks. I doubt this will make your reviews I’m sure you’ll delete it.