Helen was very friendly and respond very fast when we text her whenever we have any questions. We really enjoyed our stay at Helen's house. Very beautiful and among the 3 airbnb places that we stayed during our stay in Australia, Helen's house was the best in terms of modern decorations of the house & the cleanliness. Though there were some problems with the water heater. Upon texting Helen, she responded very quickly and even offered us assistance. Once again very appreciative of what helen has done for us. Thanks alot! Strongly recommend!