we stayed here in feb 2022 & had a fabulous time! hence, we returned again in march 2022 with friends. unfortunately, our second stay really fell short expectations wise.
the AC unit wasn't working & the weather was HOT! our room peaked at 30+ degrees during the night, which was so uncomfortable.
the balcony flyscreen latch/lock was broken & completely removed, meaning we couldn't even open the glass sliding doors to let some fresh air in/circulatethe hot air as they kept blowing open/letting insects in the villa!
the bar fridge was rumbling & ratting so loudly that we ended up turning it off at the socket. the villa was relatively clean, but the towels had bleach stains a over them, toilet air freshening spray was completely empty, the complimentary shower gel/shampoo etc were half empty freebies from some hotel/accommodation? and there was only 2 toilet rolls in the entire villa for a 2 night/3 day stay!? thank God they left us a box of tissues!
when I raised these issues with the host after checking out he concluded that it was "out of my control" and essentially dismissed my feedback with a "sorry you had a terrible stay" throw away line.
for the price, return visitors who also brought friends who stayed in another villa, we were terribly disappointed with the lack of care or concern for my feedback, and will not be staying here again. while I appreciate some things pop up & are out of the hosts "control" - having a broken back door/so so clean villa with subpar amenities like toilet paper/soup and stained old towels etc are within a hosts control, and are not in keeping with the experience you expect at this price point.
very disappointing!