The best thing I would highlight about Jayde is the communication -- she always responded promptly to messages and was always available on the phone whenever I called. We didn't meet Jayde in person, but she was always very friendly throughout our correspondences. The cottage itself is great and is wonderfully situated near many attractions along the Great Ocean Road. The only hiccup about the stay was that we requested an extra bed for a sixth person, which was acknowledged by Jayde, but upon our arrival we found that the sixth bed had not been prepared by the cleaner. Nevertheless, Jayde was very apologetic about this, waived off the small extra fee that was supposed to be paid for the extra person, and allowed us to use extra bedding and pillows to accommodate the additional guest. We made do with what was available and it was nonetheless and enjoyable stay :) My mother also praised the fact that there was a pretty good tea selection available at the cottage, and many basic cooking needs such as oil, salt etc were available. Thank you Jayde for your kind hospitality!