Very dissapointed with our stay and the hosts communication. Upon arrival we noticed there were no towels in the entire place so we messaged the host and called without a response. After 2 hours the host responded and said that was unusual and the cleaners fault. They then promised towels would be provided the next morning. We waited and waited and no towels arrived. 10 am was checkout and we had to buy our own towel at a nearby store. Understandably we were dissapointed and felt this was very unprofessional after promising the towels would be delivered. We understand mistakes happen but the fact that they couldn't drop any round was pretty poor. We are not the type to complain but after paying for a service and communicating our needs, the host failed to provide what was promised. They in return offered to pay the cost back of our towel and provide a voucher - neither of which have yet to be delivered.
Needless to say we were dissapointed. The place was lovely and would have been a great stay if the host has followed through on the delivery of towels.