Emma is highly responsive & communicates well. Good location. The floors, bathrooms & surfaces were clean. Lovely set up for kids with toys. Unfortunately the dryer was broken. The oven doesn't work (this is in the ad). The spa bath doesn't run & fireplaces don't work. The aircon filters were filthy & had mold on them (my husband cleaned them). There are no ceiling fans, aircon only in 1 bedroom, and in the lounge. This was insufficient for Melbourne in summer. Only 1 pedestal fan provided. The yard needs maintenance. The house needs a spring clean of ceilings, walls, inside cupboards, under sink. Veranda needs a huge clean. It seems as things break down they are not being replaced/repaired. Paid $1490.33 for 3 nights. Stayed at 2 other Airbnb's during this time (1 in Melb CBD). Hate leaving a review like this but in comparison it wouldn't be fair to the other 2 Airbnb's who were in more expensive locations, but cost less & were of higher standard/ better maintained.