We booked and paid for a townhouse, but when we arrived it became apparent that the listing had been changed to an apartment, which was not communicated to us prior to our stay. After questioning this change, we were then offered the 2nd bedroom that we had paid for but declined as it felt like it was too much hassle as we only had a short stay.
The other point was that the apartment felt like the owner had moved out for 1 night to allow us to stay, which at the time felt a bit strange and we have never felt this at other stays of which there has been many! The reason was that the freezer was full of the owner’s own food, Christmas decorations, family photo’s (owners own effects around the apartment). So, if you are need to use the freezer, please make sure the owner is aware.