I tried reaching out to Lisa several times (days) before our stay because I was concerned about the cell service I would have once we arrived. She finally responded to my text the day we arrived and let us know the unit we booked was having hot water issues and she would have to move us to another unit. The unit she moved us to was very nice and clean, but was further from the ocean and not exactly what we had hoped. Overall, the unit was great, but I was a little disappointed with the communication from Lisa.