The place itself was lovely, clean and in a great, central location.
The customer service from Great Ocean Road Holidays was however, not helpful in the slightest - firstly, I msged them via Air BnB to check the accessibility of the property upon booking and never heard back from them, then upon stay they provided incorrect details on how to locate the property in the first instance which took nearly an hour to locate and check in. The 'allocated' parking was in fact not "allocated" and, they expected us to park in a thoroughfare in front of a garage that said "no parking", when I enquired about this GORH was rude and unhelpful and suggested I park on the main street (with 2 hour parking restrictions) a representative also said she'd have a walk down to property to inspect and never got back to us. For two nights at over $1400 you'd expect parking available and basic customer service. The ladies at GORH via Air BnB were unhelpful and unresponsive. The stay was streful due to this.