First night on our great ocean road trip, and it was perfectly located. Probably the best value for what you get in the area.
The room is very simple, but the bed is really comfy and we couldn't fall asleep faster, with the sound of waves crashing in the distance.
There is a small heater in the bedroom, which was helpful, as it was a bit chilly for that last night of april. Which leads me to the only downside of our stay: the camping-like bathroom is clean, but not heated. If you want to have a shower, well, brace yourself. Especially with other residents leaving the door open... Door that doesn't close easily, truth be told.
The shared kitchen had all we needed to prepare our breaky.

We didn't meet Sam, but her staff was very friendly and helpful.

No Wifi, but it didn't bother us. If you really need to go on the internet, only telstra works, but not everywhere.