We didn't get to meet Vivien but we met Robert and Gino. They were very friendly and helpful. The room was cosy and we'll equipped with microwave, boiler and fridge! The bed was very comfortable. It was pouring and it was hard to find our way to their apartment. Robert rode an ATV out to guide us and find our way in. We felt right at home in their home. They have a very cute kangaroo as well!