We enjoyed our stay in Ocean Grove, thank you.
Overall the property is quite lovely with some really great family facilities and a beautiful location. However, there are a few areas that are cause for concern and some potential health risks.
As a rental property owner myself I only provide this feedback publically in the hope that it is heard by the owners who probably have no idea of these maintenance and safety issues.
Unfortunately the communication, with what I assume are property managers, was very poor; my questions either unanswered or waiting days for a response. For example, I asked whether the property had a high chair, and as we received no response we bought one in Geelong on arrival, only to find a highchair at the Airbnb.
Once at the property, on the surface it appears beautifully presentend and clean until the following was noticed:
1.The doonas were soiled, and merely placed between 2 clean sheets with no doona cover, which lead to the sheets moving apart as you slet. This is so unpleasant to think that unless the doonas themselves are cleaned between each customer, if the sheets come apart they are touching each person. Each doona was soiled, one to the point of even having blood stains on it.
2.There were spiders and cobwebs everywhere, not only around the property, but inside the house.
3.We went to remove the rugs as they were filthy and dusty but opted to lay them back down when we found what was underneath; they had so much dirt, old lollies and food hidden under them.
4.The hot water is without a restricter which is extremely dangerous.
5. The kitchen mixer tap was broken to the point of requiring two hands to hold it and turn it on.
6.The outside presentation of the property was in a bad state, with very long unmowed grass, broken, overhanging trees, and bushes and webs encroaching on all walkways and trampoline.
7.The decking was probably the biggest concern as one particular area was broken to the point that it moved up and down as you walked on it; almost like it was going to fall, as it was not even secured to the joists. Having a young family this caused a huge safety risk to us, our children and anyone who dared use the deck. Therefore we had to close off the deck area.
This and the broken tap was mention to the cleaner who arrived as we were leaving, in hopes they would pass the information onto the Property Manager.
This place is probably usually an amazing property and somewhere we would certainly visit again if the above was addressed but I feel a lack of management, care and maintenance have been the cause for huge disappointment, especially after reading so many wonderful reviews.