Jiri gave us a hard time because we hadn’t communicated our arrival time. However, we also didn’t receive any check in instructions to begin with! We got a message from him at 8 pm on the day of check in asking about our ETA?
When we got there, from the get go, Jiri was quite unprofessional. He didn’t stop complaining about our lack of communication and started taking his frustration out on us, because he has a big workload. He asked my boyfriend to ‘take it easy’, when he was just trying to explain our situation slowly (English isn’t his first language). We eventually apologised for turning up late, and he still continued to complain and make us feel incredibly awkward and unwelcome.
Although the hostel itself is quite good, I think the way Jiri treated us made our experience there unsavoury. I would not stay there again and probably wouldn’t recommend it to other people either. I understand people sometimes have bad days but you’re potentially losing out on customers because of the way your treat people.