Communication was great. The place is big and super clean.
I was disappointed that there's no view at all despite stating there's a park view. The garage is also VERY tight. If you're not comfortable navigating tight turns, this place is not for you.
The pool is a 2-3min walk to the Novotel, it's 12.5m and has a view out on the ocean. The gym doesn't have any weights though as far I could find, just treadmill & rowing machine.
Check-in /check-out was easy and flexible.