Great location, clean and well equipped. I was underwhelmed by the customer service aspect. When I arrived to collect the key, the host answered a phone call while we were mid-transaction and then proceeded to be breathtakingly rude to another customer at the other end of the call (as an example, his last words were "fine, I'll come and look at it but I'm charging extra" and then hung up). When I later politely texted the question "can you please let me know the wi-fi password and network name for [address], Thanks", I received the response "online". Followed by "check guest resources - otherwise I have to do just that as well". Unnecessarily curt (there was nothing in the apartment that gave any indication where to find that information). Unfortunately it created stress during the stay that we may have had to deal with him again. I know everyone's had a tough year, but please consider communication style when interacting with (or in front of) guests.