Alexandra was very responsive and polite. We had a few issues with cleanliness of the property which we reported to Alexandra at the end of the stay and she seemed genuinely concerned. I enjoyed the location as it was right across from the dog beach which my pupper loved, and the kids loved going on bike rides/scooter rides along the paths, however it is too far from the town to get there without a car. The house is smaller than it appears, and we found it a bit cramped considering there were no cupboards to put things in and we had kids who have a lot of stuff. The back half of the house has a very uneven floor also, which made one of the bedroom doors unable to close, and made me and my MIL feel a bit dizzy at times. That said, it was a good holiday - and if I hadn't stayed there I wouldn't have seen dolphins straight off the beach!!