Margaret was a great host from the day I inquired about the unit. She was very detail and provide accurate information. She was very hospitable. Though not able to meet us personally (was Mother's Day), she prepared a bottle of sparkling and chocolates. Her home was well equipped from detailed instructions to Nespresso machine (with capsules) provided. This place is very quiet and cosy. Our family loved the design of the home. Simple yet elegant (sort of Scandinavian design). It has everything we needed. The home was clean when we arrived. Access to home was as instructed. Also conveniently located, walking distance to supermarkets, stores and restaurants. Also a good base to visit the Great Ocean Road and Erskine Falls. Great host indeed! Thank you!