The town house was very clean, beautifully furnished and in a great location, however l won’t be back.
It was most disappointing and inconvenient to find out (2 hours prior to expected check in time) we could not check in until after 4.30pm.
I arrived at 4.40pm to find the housekeeper still cleaning.
I asked Eve what she could suggest to compensate for the inconvenience. She did not respond. I then suggested a late check out but was very bluntly told that would not be possible. It seems it is ok to inconvenience the guest but no effort was made to compensate.
The garage door fob did not work. So l had to park in a shared driveway, go in the house to the garage and unlock it from the inside to put the car away. Eve did not care about this or offer an apology.