Hi Vita,
As discussed on the phone following our visit, we were disappointed with our stay.
While the communication was excellent, we found the accommodation was not what we expected for the $400 p.n price.
The towels did not appear to be properly clean, or perhaps were just very old and an off white. The single face washer provided for the three of us was certainly not laundered though. The curtain rod hanging came out of the wall when rolling down the blind behind, which fell on my friend and left plasterboard in her bed that night - though thankfully did not injure her.
The bathroom door was also coming off it's hinge and the door could not shut without lifting it up and really pulling it. There was also stains across the bottom of one of the couches and on the carpet.
There was also no way to clean the cups we used properly, despite this being expected of us in the house rules.
Perhaps providing a drying towel for these items since you state in the house rules that guests are expected to wash them, which is only possible in the bathroom sink, as the kitchen was boarded up and could not be accessed.
The fire alarm went off for no apparent reason as well during the night...
We were really hoping for a relaxing stay and it was unfortunately quite the opposite.
I'm sorry that you were not able to facilitate our partial refund request, and am disappointed at the lack of responsibility taken for these shortcomings. Accusing our feedback as being related to our car break down before our arrival was particularly unprofessional.
All the same, I hope you will reconsider the price point of this accommodation for future guests, and invest in some maintenance for the cottage to make it safe and comfortable.