We had a lovely stay at Cape Cottages, with beautiful views and a well equipped kitchen. However, we did not appreciate the officious checklist of rules to adhere to and tasks to complete before checking out of the accommodation.
Tasks such as sweeping and vacuuming the floors, cleaning the basins and showers, ensuring the dishwasher was empty and all dishes put away (God forbid we left two mugs drying on the rack) and having to take our own rubbish with us (reminiscent of a national park camping ground requirement rather than $300+ per night accommodation) were unreasonable. As noted in our itemised invoice, we paid $90 for a cleaning fee for three nights which equates to washing one set of bed linen and two bath towels. The extra fee for using more than one room OR using extra bath towels when we had paid for use of the entire accommodation for three nights was ludicrous. Had we had two more guests, we would’ve paid the same amount and used two bedrooms and sets of bath towels and not been charged extra. Once a guest pays for access to accommodation for a period of time, they should not be charged extra based on which rooms or towels they use.
My partner and I have exceptional reputations as Airbnb guests and we always leave our accommodation in a clean and tidy manner as shown by our previous reviews from other hosts. Receiving a message the night before we left reminding us to check out at prompt you at 10am and clean the accommodation was not appreciated.
We understand there may have been guests previously who took advantage of the accommodation, but found the guidelines for Ollie’s View officious and unreasonable.