Overall we had a great experience! Cleanliness was outstanding, there was an amazing smell in the apartment when we walked in; super fresh but not overwhelming, and looked exactly like the photos. Location couldn't have been better and the TV is amazing!
We asked for an extra heater upon arrival as it was quite cold and the one supplied couldn't heat the whole apartment, and Phoebe organised for an extra heater to be dropped around only a few hours later which was great.
Only thing was on our second day and night (we were there for two), the noise from the upstairs apartment was very loud; at no fault of the people up there. We could hear every footstep and the cutting board and opening doors and entire conversations. We are used to having lots of noise having lived in many shared spaces, but this was quite odd; we think there is just very poor sound proofing. We weren't home too much so it was ok, but if you were going to spend the whole day and night at home, it might not be the best.
The rest was great though!