Our stay was extremely disappointing.
There were 7 adults & 4 kids under 5 y/o on this trip (my 10 month old is a crawler).
- Check in was 2.5 hours late as host did not follow up with the cleaners prior to our scheduled check in time. On arrival we notified the host & was offered a $100 refund & late check out to make up for the delay.
- Condition of the carpets. Worn down, discoloured, heavily soiled & old. Host knew that she wasn’t able to have it cleaned for another 2 weeks but never told us. I have a 10 month old who is still crawling and found it extremely unhygienic for him.
- The rundown condition of the place & musky smell in the lower level made it uncomfortable for everyone.
e.g. fly screen door was broken, the couch was dirty, torn & the filling was coming out, walls were damaged, marked and scruffed. Windows and window ledge needed a thorough clean.
- Unsafe.
The shower screen seal in the bathroom downstairs. It was broken so each use meant a considerable amount of time was spent cleaning up afterwards - the host didn’t provide additional bath mats so it was a slipping hazard.
The roof insulation was torn and falling out just outside one of the bedrooms downstairs.
There is broken / blistering plaster and mould on the roof near the fireplace, there is also mould build up in the kitchen around the sink & the bathrooms.
- Lack of cleaning products and simple kitchen essentials such as cooking oil, dish sponge, all purpose spray & paper towels etc. made for a frustrating experience.
The location & views were really nice so there’s a lot of potential, however it is not enough to make us want to return.
I really hope the host considers a major clean or at least making some changes to avoid disappointing future guests.