We booked the house the day before and requested 12pm check in and received an email from Sarah saying its a busy day for there cleaner's and we will have to stick to the 3pm check in and the house will be ready by then which was fine. we get to house at 5pm key in door go inside and unpack, we then notice theres rubbish piled up next to bin and beds are messy. we msg Sarah about this and she proceeds to tell us we can't stay there. we tried to come up with a solution I.e us changing bed linen and doing a quick clean but she would not budge. she Kicked us out at 5.30pm with 2 kids in tow. We were not happy at all. would not trust again. we spoke to air bnb and they said she received all info needed for our stay. (also said she would cancel our reservation the next day so we got full but she did not we had to contact air bnb to get our money back.😪
also washing machine was going when we arrived with someone's clothes in it. don't know what this means but wasn't expected.