We arrived in the afternoon. The place hadn’t been cleaned and there were no clean sheets or towels. After a couple of hours Joanne replied to my message and after trying to contact the cleaners with no success she booked us another place in Lorne more or less equivalent. It was inconvenient to have to change places in the night after dinner but this was the only practical solution and we enjoyed the rest of our stay in the other place. Joanne did what ahe could in the circumstances and I imagine we were just a bit unlucky with her place this time.