We didn't get to chance to see Kevin but he was very prompt in replying my enquiries via email. We saw Rachelle when we checked in, and she was really friendly and kind to let us have the more spacious room instead of the one that I've booked. Pity we didn't talk much as we checked in very late in their lovely house and had to leave really early the next day to continue our Great Ocean drive. Nevertheless, thank you Rachelle and Kevin!! :)