I arrived to find that there was a mesh door that was jammed which was not in the description. I contacted the host to help me with this and what I got was a blunt response saying 'There is no mesh door, you get it? There..is..no..mesh..door', like I was crazy. I had no choice but to call Airbnb customer service who were great. The host then sent someone to fix the door. I felt unsafe and unsecure for that duration. The host did then apologise but I was taken aback by that response. I could almost go to consumer court for this, but haven't yet. Of the many Airbnb booking we've made thus far Matthew has been the most shocking host.