Donna was very welcoming & made sure we had everything we needed. The apartment was just as neat & tidy as the photos portray, however the apartment block is in drastic need of a facelift... we left the curtains down the whole time! There are also major plumbing issues with the shower, the water did not drain at all & my friend was left to shower with my shower water submerging her feet. I called Donna to let her know (she sounded genuinely surprised that we were having issues) & she dropped a plunger to the room whilst we were out, as she wouldn't be able to arrange a plumber until Monday. I tried to plunge the shower when we arrived back, but was left with dirty water seeping back into the plug hole, rather than out. The water had since leaked out through the wall & into the bedroom wardrobe & saturated our bags & clothes. Needless to say we weren't able to shower the next morning & our clothes were damp, before our 3 hour drive home. Her son picked up the key & advised us that Donna knew of the plumbing issues but hadn't had a plumber look at it!!!! I haven't heard from Donna & would have expected an apology of some sort the next day, but nothing. Sorry Donna but we won't be back.