Very disappointing. The property is soulless and lacking in warmth (both metaphorically and literally) and the communication with the owner could be much better. You will note that many reviewers talk about the comfy beds and nothing else ..... well there is a reason the property has no special touches it has the feeling of a cold hotel room rather than somebody’s home, personal touches are totally lacking. There was certainly no welcoming touches. As I said it is totally soulless - not a property that is loved.
As another reviewer has mentioned it is a bit thin on kitchen amenities and there were no extra supplies that we saw. Certainly no welcome pack. We went out for dinner and when we came back the property was cold so we thought we would put the heating on. Well there appears to be only one heater in the whole property - which is in the downstairs living room and it wasn’t working, and at 10.00 at night what can one do (for comparison sake the property we stayed in two nights later had not only a heater in each room but also an electric blanket for each bed - and the were needed). In the morning the property was particularly cold so we actually left without using the cold bathroom.
I would also suggest that the owner either reviews their pricing policy or improves their communication. The property is advertised as a two bedroom property but you have to pay extra for the second bedroom. I have in the past had to pay extra for an extra bed to be put up but never pay extra for a facility that is actually described in the property’s primary description (the additional charge is mentioned in the small print). When we made the booking we made it clear that it was for two people and Heather sought no clarification. We made the booking in April 2019 at which time we got a confirmatory message from Heather, the message said that there would be a welcome letter waiting for us. Well we heard nothing more from her - most people send a welcoming message just prior to arrival, We didn’t get a message nor was the welcome letter waiting for us on arrival.
We arrived ca 3.30 and having driven six hours we decided to have a nap. I was woken by somebody banging on the front door by the time I had got dressed and come down there was nobody there however we shortly thereafter got a text saying we owed $50 for using the spare bedroom. Heather you should have clarified this with us when you saw that the booking was for two people and not left it until we had arrived.
During our three week trip we have been made very welcome in a number of people’s properties being made very much to feel we are guests in their homes i.a. Denise’s in Daylesford, Aunty Annie’s in Robe, Arrondoon Cottage in Port Fairy. Heather’s property is a business not a home, a little bit of ‘tender loving care’ would go a long way.. it saddens me to leave such a negative review.