We arrived late with young children and was looking forward to our first Airbnb place despite having to leave very early the next morning, but was hugely disappointed to see the place not serviced, beds unmade, used wet towels hanging on the dining room chairs, smell in the bathroom and sanitary napkin wrappers on kitchen floor. Host took a while to respond to messages, then made excuses about why the place wasn’t cleaned and ready, and Kerry even asked if the place was clean enough as previous guests had only stayed for 1 night and mentioned there should be 1 room that was not used.
Please do yourself a favour and double confirm your arrival date ahead of your checlick in date/time to save yourself from waiting around for a cleaner or worse, to have to re-organise accommodation on the spot because the wait would be too long. Despite Kerry advising that this is the first time that the place was not serviced before her guests arrived, it has certainly happened before.
We didn’t stay on this occasion as it was going to take a while before we could put the kids to bed. And we didn’t even receive a full refund despite being told that we would.