Caroline was really helpful with info and arrival assistance in advance. When we met her after our arrival she gave us lots of useful info and when she found out we were hoping to do some walking she came round later with local walk books that were invaluable and info on the best places to see wild koalas (the house has very comprehensive info about the Great Ocean road and walks to do en route). The house is lovely and very well equipped to a high standard (good for those who like to cook)- and the surrounding area is great for koalas (we saw 11 in 2 days)- rest of the wildlife is good too (if not quite as cute as the koalas). In advance of leaving she told us we could stay late as they had no following guest. This is a great house in a lovely area with a kind, knowlegable and generous host- very much recommended.