Took my partner for a little weekend getaway to get away from our busy schedules and did my research to make sure we had a place with a hot tub and fireplace because it would be a little chilly. We asked for a later check out time to not be rushed as well. the host agreed .The hot tub didn't end up working and when we asked to get one of the 2 days of our stay refunded she magically found a Sunday hot tub repairman to come in the morning and we could no longer have a late check out. Then I got a few messages from Airbnb saying half a day had been refunded and we can still have a late check out. Also no wifi. So all in all 5/10 and being reprimanded for something I paid for by going back on your word is pretty lame.