Our stay wasn't as expected due to the unclean state of the property on arrival. Property was full of pet hair, sitting on couches or rugs you would end up covered in pet fur. Our booking was to bring our own linen, on arrival we had to remove quilt covers and pillowcases that were stained and used, particularly in children rooms where they'd clearly been left after use. Portacot and highchair that are offered are filthy.
However, Smyth Real Estate were similarly shocked at state of the house, acted promptly and fairly in resolving the issues we had, and assured me this is not the normal state of any of their properties. On that basis I'd book with Smyth Real Estate in the future.