We would highly recommend this apartment. Bianca goes over and above what would be standard. She uses high quality products (shampoo, conditioner, body wash etc). The washing machine was a big plus for us. There are books, games etc to keep the kids busy. We are a family of 4 and didn’t feel cramped at all. A very short walk and you are at Lorne town centre with shops, cafes and restaurants. Bianca was very prompt in replying to our questions. Thanks for a home away from home stay Bianca!