Lana was amazing from the moment we contacted her - with up to date info about the local attractions and letting me know when the whales had arrived. I told her it was for my wife's birthday and she had champagne, chocolate hearts and a chocolate rose waiting in the room - amazing! In addition there were biscuits and a snack pack with all we could want to help ensure that we felt welcome as soon as we arrived. The house looks exactly like it does in the pictures and although very cold when we arrived once you get the heaters and the fire started the house soon warms up. The neighbourhood was quiet and we had no problems, plus it is an easy drive to the main restaurants. A great place to stay in Warrnambool!