This property was booked for our family, including a baby and 4 year old and an additional adult.
We arrived at the property at 3:00pm, an hour after check in, on the planned day of check in after travelling for 2.5 hours.
After following directions on accessing keys we were unable to due to an error in the code. After a few attempts to make contact with management we were given the correct code. Once we accessed keys we entered the property to discover that it had not yet been cleaned. We made contact again and after a few back and forward phone calls were told that a cleaner had been arranged. We agreed to depart the property until 5pm and a $100 gift voucher would be transferred to our account due to the errors. This did not occur.
We returned to the property at 5:15pm to find that the cleaner had only just arrived. Due to the age of our children and the weather outside we had no option but to enter the home. The cleaner was kind enough to lend us cleaning products so that we could clean the kitchen and appliances ourselves to speed up the process and allow us to prepare dinner for our children, luckily the home is equipped with two dinner sets as one was still in the dishwasher and dirty.
While the cleaner was friendly, it did feel like a rushed job which was unsettling due to the current covid-19 cleanliness assurance.
We have attempted to make contact with the management agency multiple times since our stay to follow up however have had no calls returned. This has been very disappointing.
The home itself is as described however there is no access to wifi or television, unsure if this was due to severe weather or lack of information regarding passwords. The shower did have a tendency to overflow however would drain quickly when the drain was moved around.
Would also recommend reversing into the driveway to allow easy departure onto main road.