Arrive at the house around 5pm only to find another family already in there. Turns out it had been double booked. The host suggested I called air bnb as well as himself to try fix the issue. I didn’t have time to sit in the phone and make a complaint so I called around the town and made other arrangements within half an hour as we needed a place to stay for 2 families for the night. Asked host to pay for the new accommodation I had found as this wasn’t our fault. He agreed to pay.