Elpis was very easy to work with. While she was not on site, she made sure we had all the information we needed for a smooth check in process (including touching base with the local house manager and a follow up check in from Elpis to make sure everything went well at check in).

The house is gorgeous, in a nice quiet neighborhood/community. It is very family friendly (while the TV was spotty, there were a ton of movies, books, and Legos for the family to enjoy). I would definitely recommend this house for families. My only caution would be that there are many rules/directions for almost everything, which can feel a little overwhelming at times. That being said, the rules were helpful at times, but it was hard to keep the Legos from the Duplo blocks (for my 4 year old).

The house is located minutes from the beach, so beach walks are very convenient, as is the town of Appollo Bay. Awesome location (about 30 minutes from Cape Otway, a little over an hour from the 12 apostles).