We contacted the office 2 days prior to explain we may arrive after 5 pm as flying in from interstate. John said that would be fine and would leave keys at a pub .
Arriving at 5 30 pm we went to pub to collect keys as arranged ,they had not been dropped off. Matthew was still in office so we then had to get through peak hour traffic to get to office. Matthew was extremely rude to us on arrival stating he should have left already why did we not communicate . We already had 2 days prior and difficult when in transit on the day . He was abusive and tried to blame us for him not leaving on time when we already had a plan in place .He even offered for us not to stay there when we said is this the welcome we get to Geelong . This place needs maintenance a leaking fridge inadequate airconditioning that doesn’t reach upstairs that hot we had to buy pedestal fans. Empty bottles and glasses were found out the back on arrival . Place needed a dusting . Beds were uncomfortable. Poor security .