This is a genuine, frank and genuine review. The host can do some things, and must to make this place a better stay.
There were issues with this B&B. Unable to remove key from faulty front door lock when first tried, denied by the host as not a problem. This caused disruption. The place is hot, and has no air conditioning; it was very uncomfortable and is needed in summertime in the main area. Fan available but only suitable for smaller rooms.
The freezer was virtually full of hosts frozen foods making very difficult to put your esky freezer packs in refreeze. I had a real struggle to get them in the freezer, it’s just a hassle you don’t want. This is not a small issue for travellers in hot months, It demonstrated that the place is set up for a host but tenants don’t matter. There was not an opener in the house, took time to find an in appropriate can opener which marginally worked, again very annoyingly agitating when you are tired, if takes so little to fix these things yet they make such a difference to customers when dealt with.
The street is not quiet. Across the road the cricket club alarm went off on 2 separate occasions on different days , and lasted for 15 noisy minutes each time. I realised there was a phone number on a board at the facility and rang a mobile number and pleaded with him to get it fixed. He said he didn’t know about it While not a host problem, the fact that it occurred twice on 2 separate days, meant it probably had not been attended to previously, or reported by anybody.The mantra is if if you don’t do anything, nothing happens. The host didn’t acknowledge that she could play a role in stopping the very annoying faulty alarm of the cricket club
The key pieces of furniture in the main area were very very heavy, mist unsuitable for older people to move. This again was very irritating and annoying and not customer focussed. It was if it was deliberate, so people wouldn’t move it.
And finally double doors leading to outside clothes line had no blind to give privacy. I was sitting at a table and was compromised when the host hung out clothes on the line. Every other window had a blind but not this one. I was forced to move.
The annoying thing is that when I brought issues to the attention of the host there was no apologies about anything whatever. This is not super host behaviours. In fact, the host stated that she has super host status which is true. But when there are issues that a customer identifies that definitely detract from that, issues that I identified and unpacked, that objectively are true, you question both the hosts understanding of what customer satisfaction is. Further , when they don’t acknowledge that they’ll do anything to change things, it is clear that they have a poor view of customer satisfaction. In fact, their dismissive conclusion was that I chose the wrong type of accommodation. Untrue, one clear example was the oppressive heat, no split system unit, a measure that must be implemented and the cost could be recouped by increasing the daily rental fee over 3 to four years.
The positives cloud the problems I had . The place was very clean thought there was a mark on the glass table that I didn’t liken removing. There was a lot of fresh left which was good, ditto for orange juice. However the jars, they were jars, and heavy, were too fat and very liable to slip out of your hand as they were wet when attempting to remove from the fridge. It is potentially quite dangerous. Unquestionably they need to be replaced as they are hazards. The pantry was excellent but could not find salt and pepper, not sure there was any