Communication with Janelle went well. She was not there to meet us. We did have an issue with the apartment upon our arrival and after calling Janelle she ensured that the issue was solved right away and without asking she gave us a refund for the inconvenience.
The beach house was opposite the beach and within walking distance of the whole city of Port Campbell (very tiny town). The great thing about this location is that you are very close to the 12 aposteles and the other great rock formations.