This house is excellent value. It is clean, tidy, well set out and has everything you need. The location is very convenient. There was plenty of good quality firewood. The beds were comfortable. Only issue was the afterhours number. We accidentally locked ourselves out one night when we went out for dinner. We called the after hours number we had been provided. A recorded message asked us to leave a message and a return number and advised that someone would call us back. We waited for 30 minutes, tried again but didn't receive any call back. It was pouring with rain and we had two small and very tired children so our only choice was to check into a motel for the night. We never did receive any call back. The staff at Great Ocean Road Holidays were apologetic and surprised the next morning and promised to follow up what went wrong.