I booked this place as it said it allowed pets and I wanted to bring our dog. I messaged the host asking if it’s suitable for our toddler and our dog and he said we just needed to bring our own cot and invited us to book. I booked and I then asked if an early check in and possible later check out would be possible and he said it would cost us an extra $60, which I think is a bit rich for a few hours when we’re already paying almost $500 for one night. I said I just wanted to settle in my baby and dog as soon as possible at which point he said ‘pet? What pet? We don’t normally allow pets’ I said that I’d mentioned it in my initial message to him and also included the dog in our guest list. I said the property came up in a search for property’s that have pets allowed, I wouldn’t have booked it otherwise. I also found a section on the booking where it said ‘pets welcome’ and sent him a screenshot but he just repeated the same message that ‘I can assure you we have never allowed pets’. His way of communication wasn’t very nice and the broken English made some things hard to understand. Not great customer service.
The house itself was nice but very cluttered and a bit messy. I felt like we were staying in someone else’s house as opposed to an air bnb made for guests. There are photos of the hosts around, half drunk drink bottles on the shelves and open food items in the fridge and pantry. I just found that all very odd for an Airbnb. Also I ended up being charged an extra $69 for early check in not $60 like he told me.
Not a great experience overall, wouldn’t recommend and would not stay again.