For the first time ever with staying in a residence through AirBnB I have been extremely disappointed, upset and angry regarding issues experienced with my stay. This resulted in me suffering with a nasty headache that lasted for a few days during my stay.
This host had requested that I provide them with my personal residential address, after I had paid in total for my accomodation in full & when I could not get a full refund. They also requested my email address and phone number which are already provided to them by AirBnB. I was not comfortable to give my residential address, and I have never been asked for it in all my other AirBnB stays.
I communicated my dissatisfaction with the host who insisted they needed my address because they were not going to meet me and in-case they needed to call the police or an ambulance for me! I also notified AirBnB of my dissatisfaction who resolved this issue with this host by telling them I had an excelllent track record, and the host then decided they did not need my personal address which they communicated to me via messaging on AirBnB.
I was not sent my entrance code to the keylock by the night before I was to check-in, so I sent the host a message to remind them that I would like them to send me the code. I was still not informed of my check-in code on the day of my check-in. I messaged the host requesting the code, they advised me they had sent me an email & she was not currently in her office in front of the computer. The email the host had sent me referred me to the host's own website & it was requesting my residential address, before I could progress further! By this time it was dark as the time was after 6:00pm, we were all cold & hungry after a long six hours drive & we just wanted to get inside the house. So I submitted an address & I successfully obtained the code to get inside, feeling very frustrated, betrayed & angry. The host then sent me the code at 8:30pm, long after I had submitted an address and was then able to get the keycode to enter the house.
There was no linen left out for the sofa bed which I had requested and was advised would e left out.
We actually checked the sofa bed & it was filthy as if a dog had been sleeping on it. When I contacted the host, she suggested that I check all the cupboards, which I had already checked all cupboards in the bedroom wardrobes, the kitchen cupboards, in the loungeroom & laundry. There were no tea-towels so we had to use a hand towel as a tea towel. Two of us had to end up sharing a bed which was not very pleasant for either of us.
The host did not even bother to check up with me about the bed linen. It was a most unsatisfactory experience and I felt it was very uncaring of the host.
I was not informed that the flywire on the kitchen window has a huge hole in it the size of a dinner plate and in the front bedroom on the left as you walk into the house has huge tear right across the bottom of the flyscreen. So you could not open those windows to let in fresh air.
The water supply is from bore water and not piped water and we were advised this by the local supermarket, where we were buying bottled water, and where we had asked if there was a problem with the Port Fairy water supply. We thought there was something amiss with the water supply or the water pipes to the house as the water tasted very odd and made our beverages taste very unpleasant.
Pans in the cupboard were found to be dirty & greasy.
Fortunately the beds were both comfortable & the bed linen clean, as were all the floors in the well appointed home.