The house was not cleaned when we arrived. we were not told about this till the check-in time. We had to change the bedsheets to sleep in. There was washed linen to sleep in. The host said the cleaner was out because of Covid but that doesn't explain bad communication and lack of information.
The communication was really bad, we didn't get any pin for lockbox before our check in time. I called Airbnb for help but that wasn't helpful either.
The house is good. The Kettle and utensils could be cleaner. There is no room heating but the quilt was good enough. It might be an issue for small babies