Upon check-in we did approach someone from the hotel to ask where the room was situated, he was extremely rude and was swearing in front of my kids. We were told to get out of the pool and we couldn't use it and that we couldn't use the public toilets there either. We were made feel very uncomfortable. The unit was nice but felt it was bit outdated compared to the photos. The hosts communication was wonderful though. Sadly we wouldn't return given the staff's negativity towards us and lack of use of the pool there.