The house itself was in a great location and spacious!
Unfortunately on arrival check in did not go to plan. On entering it was unpleasant to see the previous tenants dirty laundry in bedrooms and bathrooms, crumbs on the floor and benches and general untidiness.
We had to wait in the car till the cleaners arrived and then wait again till they'd completed the job.
Holes in the walls, scrapes on plaster and a dirty rug in the family room made the house feel like it could do with a freshen up.
On arrival there were no wash cloths, tea towels, dishwasher tablets, tea bags, milk etc. We had to go to the supermarket to buy these supplies which wasn't what we had intended on our itinerary for our weekend stay.
I reached out to Quickstay with our concerns on arrival and was assured I would be contacted by management the next day. This never happened till the morning of check out.
A refund was applied but considering there were strict rules about check in/check out times, cleaning policies outlined yet we were expected to purchase cleaning products to meet the expectations, the monetary value refund was less than the cleaning fee applied and not proportionate to our inconvenience.
We couldn't access the link to approve the refund as check out time had passed. We were already on the road home when trying to finalise the details.