Lisa was in touch with us couple of days before our arrival and also greeted us in the apartment upon our arrival, to make sure that we are comfortable and have everything we needed there. She encouraged us to call her day or night in case that we have issues, but the stay in her place was perfect. The apartment was clean and tidy and was very comfortable place for a short stay during our family trip to the Great Ocean Road. I will be happy to stay at Lisa's place in the future as well.