We had excellent communication with Charmaine before the trip and no problems with finding the appt. we regret not staying longer- the appt is wonderful. We enjoyed waking 'in the trees' and seeing/ hearing the birds so close. The flat has everything you need, with the extra breakfast items very welcome. The location is also excellent (the hills made us get some exercise), and we wished for more time to explore all that Launceston has to offer.