Note - the property is not managed privately by named owners, it is done so by a company called Freycinet Rentals.
We booked this place as a special treat on our 3 week Tassie vacation and were looking forward to our stay.
The place itself is quite nice and the view from the balcony spectacular. It was well furnished. The perfect spot to explore Freycinet National Park.
It could do with a few personal touches for the price tag- WiFi, oil for cooking, paper towels and shampoo/conditioner.
However, we had 2 major issues with the place that brought the rating down.
1. Cleanliness- upon arrival, we noticed the following issues and took photos for our reference:
- dishes with dirty fingerprints and red cordial stains
- grime in kitchen sink
- dusty floors
- window sills piled in dust and dead bugs
- holes in insect screens
2. Communication- before arrival, I accidentally messaged the host about the BBQ at my current place. In return, the response I received was unbelievably rude and something I've never encountered ever before. She phoned me twice and left a message telling me she'd done so. When I phoned back (it had been no more than 5 minutes), her tone was condescending and impatient. She spoke slowly and enunciated syllable by syllable that she was from Freycinet Rentals and that I wasn't staying with them until the next night, that I was now staying with a different company. I admitted I had made a mistake and would contact the right people, but also pulled her up on her attitude, remarking very calmly that I didn't appreciate the rudeness. She scoffed and told me she wasn't being rude. She later text me to reiterate her point. All communications from her were extremely blunt and unwelcoming. When I messaged upon our checkout to inform her about the issues with the previous guest's dirty dishes, so that the cleaner could rectify it, I never heard back.
It's safe to say we would never return, nor recommend this place or company. I even went as far as to take multiple before and after photos as my own protection, as my gut told me not to trust that this woman wouldn't try to charge us.
Steer clear, for your own sake. I've used Airbnb, worldwide, for years without a single issue, until now. So disappointing for what was intended to be a romantic stay.