Heids is lovely and communication with her was fast and simple.
Snug Haus certainly lives up to it's name. If you are looking for a luxury space in nature, this is it. The views are spectacular. Sitting on the balcony, sipping wine and eating cheese listening to the birds was bliss. The bathroom is incredibly relaxing with the bath having the most glorious view. It is close to Kettering where you get the ferry to go to Bruny Island. The space was super clean and had all the amenities you could want. I highly recommend this place. The only downside, was we only had one night and hope to spend more time there again.