We unfortunately did not have an enjoyable experience. The hot water didn’t work in the bathroom or bathtub. Andy was not good at replying to our messages or communicating. His property manager, Michael, came to fix the water on the first night but wasn’t successful (after hanging around for 3 hours). We were told Michael and Andy would sort it out. The next day we didn’t hear anything from either. I messaged at 4pm and didn’t get a response till 7pm saying they had fixed the water in the morning when we were out.
No compensation was initially offered, we had to ask for some. Andy did not reply to messaged chasing it up and didn’t offer a 1 night refund until we called him. After that he didn’t say anything for a week until I threatened to contact Airbnb about the issue. Very disappointed and honestly think we should have received a full refund with the lack of communication.
The Airbnb itself was okay, not the cleanest or most maintained. The bathtub outside wasn’t covered so it was full of dead insects when we arrived. There were cobwebs outside and didn’t feel very clean. The flyscreen doors were broken so insects easily got in. The property booklet included $20 per dish punishment for leaving dirty dishes out (despite paying for a cleaning fee).
Not the most welcoming experience and it is a shame since it’s a good property in an excellent location.