We drove in from Hobart and by the time we arrived Coles Bay, it was already dark. Most of the shops were closed, including the only convenience shop that sold groceries and supplies. Without any prominent signage, we missed the entrance from main road. Found it after making a 3-point turn. Our unit was the second floor unit which had to be accessed from a key in a lock box upstairs. The shower in the 2nd bathroom was not useable because it was under maintenance. Shower gel and hand soap in the functional shower were not topped up. We had to use whatever remaining in the unusable shower cubicle, which was also limited. Matches to light up the fireplace to warm up the living room could not be found. Reported these issues that very night. The next day, we went on wineglass Bay cruise and hiking to wineglass Bay lookout. We were disappointed to learn from unit manager that they could not find anybody to deliver and that I needed to collect them at the office which had already closed by the time I read the message. What I described above was very different from all the comforting messages I received just prior to checking in which gave me an impression of a fully functional house with every thing stocked up.