Great house…not great service. We were two families with four small children, and we loved the balcony with gorgeous view, playroom, and well-outfitted kitchen. What we didn’t love was that literally the day before we arrived, we got a brief message from the management company telling us that there was a problem with internet installation (this was the first time we had heard that it wasn’t already set up), and thus there would be no wifi/internet for the entirety of our stay. As a couple of us needed to stay in touch with our offices (never mind streaming cartoons for the kids!), we asked if they could organise a 4G unit or dongle for us – anything to provide some connectivity. The answer was, nope – but if we wanted to find a Coles or Woolworths ourselves and buy one for $30 - $40 and install it, they could reimburse us…if we e-mailed them the receipt.

As we were paying over US$1,500 for five nights and were coming from overseas, we were surprised that there seemed to be no effort to provide a solution for us. They even stopped responding to our messages regarding the issue. We did find a bottle of local bubbly and some cheese in the fridge when we checked in – but frankly, we’d have preferred internet or compensation!

Other comments – great bedding, towels, and furnishings, and the house was very clean. The fold-out sofa bed downstairs wasn’t really comfortable (thin foam over lumpy springs), but would work for kids. There are also lots of warnings in the house about incurring fines if we didn’t wash and put away all dishes, clean the grill with specified wipes (though only one was in the provided pack, and thus we had to go out and purchase more), and hang all towels… even though check-out time is 10am and there’s a cleaning fee of over US$100. We’re neat and considerate people and seasoned Airbnb-ers, but we all felt a little stressed upon checking out. To reiterate the positive, it was an overall lovely house, but management of the property could be improved.