Ours was not the usual holiday rental as on the 2nd day of our stay at Kingston Beach our son fell from the top of Strickland Falls and sustained major head injuries, skull and facial fractures, broken knees and thigh bone.
As I write this he is still in an induced coma and has had a 12 hour operation today to fix all the fractures in his face and skull.
Emanuele went above and beyond for us cancelling bookings and extending our stay, charging us reduced rates and giving us free days. His kindness, thoughtfulness and understanding could not be faulted and we can't thank him enough. We are so grateful Emanuele.