From the first meeting Mai-lien come out to help us with our bags. She gave us slippers to wear in the house and showed us all the inclusions in the house. The room was better than any hotel from the chinaware to the electric blankets to the heater to the TV to the spa bath and the shampoo and conditioner to the biscuits and tea&coffee to the glorious breakfast the next morning, this was a first class experience. All 100% fantastic friendly and very gracious. You were both wonderful hosts and amazing friendly people. You went way beyond what we paid for your guidance and care and overall concern that we did not miss out on a beautiful scene near your home was greatly accepted.