We had a lovely stay. Really great for us with 2 teenage children. Nice and spacious , so much better than being crammed in a single hotel room. Plus the rate is better than you'll find at a hotel. Only met Sam briefly. Seems lovely.
The flat is clean and has everything you need, from coffee, shampoo/conditioner, body wash, washing machine with detergent, dryer, extra blankets etc.
I'd highly recommend staying at this residence. It is really close to everything too.