We were greeted by Alex who made us feel very welcome at her home which she graciously handed over to us. She took us on a tour of her (now our) home for the next two weeks pointing out where to find the articles we would need and how they worked. We found the TV difficult to work and this wasn't too much of a problem because we had come for a family holiday with our two sisters and TV wasn't high on our agenda. A clearer instruction sheet would have helped us older folk! A mirror in the bedroom would have helped - tripping to the bathroom every time we needed to check our appearance was a bit of a pain. Alex & Trev's note of welcome was a nice touch.