The place was great and has everything you could hope for. Nice and close to the penguins! Check in was a little confusing and obviously geared toward buying something at the cafe. We were disappointed that there was no option for checking out before 9 even though we asked to be able to leave the key with somone other than the cafe: this was something not reported on the listing and should be. It delayed our very long trip to Cradle Mountain and back.