1. Wi-Fi did not work throughout the stay. Managed to connect for 5-10 mins max but ultra slow. When called to ask, was told that there’s too many people using it. If you want to sell accomm to this many people, get multiple connections instead of cheaping out on 1 common line for the entire park.
2. Washer/dryer was listed as available on Airbnb with no further information. We assumed it was in our cabin. When we arrived, it was not in our cabin. Called again and was told it’s a common area — nothing else told. It was now around 8pm. 10-15 mins later we made our way to the washer area and saw a big sign saying “please do not use after 8pm” and also saw that it needed coins. None of this was on the listing or even told to us over the phone even though we had just spoken to them.
3. Rude customer service — when I called them to ask for permission to use the washer since I was only staying for one night and I had specifically booked this place because of the washer/dryer, I was told that I can go ahead but if anyone complaints (assumably due to the noise), then “good luck with that”. Wow. Just wow. And when I responded saying that she should have included this info on the listing, she said “you can’t expect us to get into every detail”. I reiterated the importance of that info and was met with “oh this is ridiculous i dont want to argue at this time of the night.” Convo ended at this point.
4. Unresponsive on text. — i sent multiple questions to them after 7pm and even till 8+am the next day when we checked out there was no response. If it was not for an Aussie sim card we would have been stranded (though even Telstra has very weak signal there).
5. Uncomfortable bed — bed is hard (the cheap kind). Woke up with a neck strain.
Absolutely the worst point of my otherwise amazing Tassie experience.