Although we did not get to meet Harvey personally, he was always in contact with us if we ever needed anything. The room has everything you need and we had the luxury of having a large bathroom to ourselves as well as fully equipped accessories like a kettle, coffee machine (with pods!!), a bar fridge and glasses and cutlery. For a couple of traveller's like my husband and I, it totally did not feel like backpacking at all. The housemates are great although we were out so much we did not see much of them either. Lots of restaurants close by and easily accessible to everything.