We are frequent and successful users of AirBnB with excellent references. We checked in at the Backhouse with the Manageress at Coles Bay. Shortly after, our daughter and son-in-law visited with their red kelpie who stayed in their car. No sooner had our family arrived the manageress appeared and accused us of planning to have additional house guests and promptly reminded us of the 'No Pets' policy. We felt insulted, embarrassed and awkward and so decided to not stay for the second night due to the unwarranted, antagonistic attitude to us as customers and our immediate family members.