Lisa was an awesome communicator, always replying really quick. Giving great recommendations for my birthday dinner & allowing us to check-in 30 minutes earlier. The space was clean, the bed was comfortable, location was central near the cataract gorge & city with a little of view from the hills into town. The little welcome note to my family and I was also really nice, so was the complimentary cookies, tea and coffee. The flowers during summer are pretty too. If there were a few improvements to add. It will be 1) better ventilation in the bathroom 2) a sink or microwave in the area outside of the washroom will be fantastic 3) couldn’t connect to the internet at all the whole night (had to use my data), my mum also had problems with the internet throughout the stay. Other than that, we had a very hospitable and comfortable stay and will definitely recommend it to others coming to Launceston.