Clean and modern place, but horrible check-in experience. The entry to the apartment is through a public car park, which is unfortunately closed on the night we arrived, perhaps because it was a public holiday. We could not get into the apartment, then called the host once, she didn't picked up. We felt stranded on the very quiet street in the very cold night. We rang the host another time. Fortunately, she responded. After some explanations, she let us stay in another home she managed. We took a taxi to that home on that night and moved back to the original apartment the next morning. The host guided us through phone calls on how to get to the backup home and refunded us the taxi fares. Although we were relieved that she is an accountable host, we do feel that we should be compensated for the time we lost to move back and forth. The first night was frustrating due to this experience, but the reminder of our stays at the apartment were great.