Karen looks after you from the moment you book and until you leave. Her communication is amazing and she always adds a thoughtful touch. I mentioned I was doing the Burnie 10 and she researched athlete's breakfasts to make for me! Super lovely. The house is gorgeous, a step away from the Park and ten minute walk from the waterfront CBD. The room was beautiful and the bed was solid and comfortable. I enjoyed a long soak in the huge bathtub (with a chandelier to make you feel extra luxurious) and when I returned to my room (in the downy soft robe Karen loaned me) I found she had filled a hot water bottle and left it for me outside my room. The breakfast was delicious and the views from the window overlooking the water was stunning. I went for my run and returned after checkout to pick up the tulips I had bought, and Karen had wrapped them in wet newspaper to help them travel. Karen is amazing, and the stay was a pleasure.