Emma is a pleasant and helpful lady and Penfold Cottage is very well presented. We were a family of 6 adults and 4 children and found the cottage to be very satisfactory for our needs. It is well situated, close to the city and other places of interest. There is not much to say on the negative side except that the road noise can be quite bad, especially the trucks that rumble by. If you are a light sleeper I would recommend that you take the bedroom away from the road.