Be very cautious when booking with Stephen and Lindsay. We booked well in advance for a our trip however due to a COVID, a snap lockdown was declared in Melbourne the day before we were supposed to travel. We contacted Stephen and explained we may not be able to make the booking and we’re waiting on the government announcement about the restrictions. Once the government announced the lockdown and we were unable to travel or even leave our homes We asked if there was any way we could change the date, get a credit voucher, refund or even partial refund and they responded saying no with barely an explanation. Stephen and Lindsay have been extremely unaccommodating, unhelpful and greedy considering these events were completely out of our control and we tried to give us much warning as possible. We understand that these times are difficult and unexpected but good faith is clearly not on their agenda. Luckily our other Airbnb was kind enough to offer us a full refund so we haven’t lost our entire trip.
Do not bother booking this Airbnb their customer service and attitude is terrible. Will never be booking with them again.