Unfortunately, this is my first bad review.
Tired from being new parents and desperate for a holiday, we realised a few days before our booking we had made a mistake with our dates and double booked some nights and asked the hosts for some flexibility to move our booking with them to another time rather than cancel. Sometimes people make mistakes and we offered a solution that would mean they wouldn’t lose any money, they absolutely refused and treated us in a quite condescending manor. We were disappointed, nonetheless, we decided to stay a night. Immediately on arrival we found that there was a very loud construction sight next door, after not even 24 hours we had to leave, my partner wasn’t well and our baby needed day naps and neither could sleep at all during the day. After being treated so terribly we didn’t feel like we could call the host for fair treatment so went directly to Airbnb. They supported us in our cancellation and treated us with kindness & respect. Especially since we were able to clearly send them video evidence of the crazy loud saw and hammering on the other side of the bedroom wall. Unfortunately, it didn’t end there, the hosts manager Michelle continued to call and message us after the cancellation with sassy, rude text messages. Personally I don’t need this drama on a holiday and would say this mess could have been avoided with compassion and flexibility and everyone could have benefitted.
The accommodation itself is as described and a beautifully restored building.