Genevieve was very helpful in the leadup to our stay and very quick to respond to questions. Instructions were clear and easy to follow. The flat itself was a little rundown and could have done with some sprucing up to make it a bit more welcoming. A few basics needed fixing - shower head, cupboard drawers. Fold-out bed (sofa bed) - avoid this if you can, but the main bed was really comfortable. The area was quiet and private. On the whole, it served our purpose given we mainly needed somewhere to sleep.