Terrible experience as 15 of us were stranded without accommodation. Despite accepting full payment and receiving Airbnb's confirmation, we were told (by the owners) only upon arrival at the property that it was not for rent. The host apparently did not get their approval. However, the host still went ahead with the Airbnb listing that the property was available. Subsequently, the host gave the excuse that the lock was not working and we could not enter. The reservation was cancelled and the refund in the midst of processing.
All these happened only on the actual day of our check in at the property, resulting in a great inconvenience especially as we were travelling in a large group of 15. What would have happened if we were unable to find an alternate accommodation? Besides, we were not readily offered any form of compensation until we pressed on and asked for it.