Greta's place was comfortable, stylish and in a convenient location. However, her organisation and communication was poor. We didn't receive any instructions prior to arriving. When I called on arrival it sounded as though Greta had no idea we were booked in. She had crossed her dates and someone else was staying in the house we'd booked. Luckily, she was able to offer us alternate accommodation in the two-bedroom granny flat behind the house. We were surprised and disappointed, especially since the granny flat was quite different to the cosy, rustic-style home we thought we would be staying at.
Greta was very apologetic and even provided us with a partial refund for the mistake. However, through the remainder of our stay, her communication was lacking. She responded to messages very late and didn't follow up on all her promises, such as making up the spare bed or providing an extra heater. We received no instructions for leaving the property.