Karen was great, check in was simple and she even came over to help when we couldn't work out how the heater worked! The cottage was lovely it was spotless and included everything we needed for our break, basics in the pantry, all towels, linen etc. The beds were comfortable. The cottage is in a fantastic location, a short walk down to the action in Salamanca and and an even shorter walk just to the end of the street to fantastic cafes, restaurants and a couple of pubs. The off street parking was handy as we hired a car. Just one thing I'll mention - the steps from the upper bedroom are quite slippery and narrow, two of our party managed to trip down them, be mindful of this especially if you have small children. I would definitely recommend 3 Waterloo Crescent as a great place to base yourself on your trip to Hobart.