Lou’s place is one of the nicer apartments in Bicheno. It was a pity the cleaner had not left the key in the lock box and had taken a few shortcuts. We needed to call Lou to get the key delivered, which, had the cleaner been out for a walk/fishing et , would have turned into a major problem. To be fair, Lou was available to deal with the situation, and it is these situations where good communication matters most. We would recommend the stay, as we believe it’s an unfortunate one-off.