We stayed at Bills place for 3 nights. The house is very comfortable, clean and modern with beautiful views.
Our main reason to stay at this property was the spa and pool facilities which sadly were not working during our stay.
The pool heating was non operational even though we were advised by the host it was and may have been cooler than 28 degrees due to the weather. There is a large heat pump unit at the end of the pool stating 15 degrees. The unit never ran during our stay so we couldn't use the pool at all as it was way too cold. The pool was also never cleaned during our stay with alot of debris at the bottom.
The day we were leaving a maintenance person attended and commented about how great the pool is and if we had been swimming. We explained the situation to him and he added that usually there is steam coming off the top of the pool, which there wasn't today.
The spa was also not warm enough to use until maintenance attended and fixed the Heater. We couldnt have a spa untill 4pm on the final day of our stay.
More importantly we had 2 incidents resulting in a laceration to foot and a trip resulting in a head impact that required immediate medical attention due to hazards at the property. No follow-up has taken place for either of these incidents to see if we are ok, other than a request for reimbursement for $1545 for property damage that occurred during one of the incidents.
4 out of 5 of our family also had a cold shower on our first night as the hot water service has very limited capacity.(we also tried to have a hot bath since we couldnt use the spa or pool early on in our stay, but there wasn't enough hot water) We learnt to have very short showers the following nights and not use the bath and then there was enough hot water for us all.
We also had trouble getting a good night's sleep as the beds were very firm.
Throughout our stay we have been trying to communicate with the host, but they have limited their responses and have disregarded our concerns and never replied to our last 2 messages.
Think carefully before booking if you are there for the facilities and please be aware of your surroundings so you are not injured and have that impact your stay like ours.