Anne's strength as a host is in her communication. On the day that we were due to arrive, she discovered she was double booked; unfortunately, we were the double booking. As we were travelling by plan, we did not receive her voice mails, texts or email until we landed and were en route. By then, Helen had already organised alternative accommodation for us in another unit.
We cannot comment on listed accommodation as the alternative unit was not owned by Helen, but note that the unit we stayed in was dated and plainer.
Again, Helen communicates well and we appreciated how we she went above board to find a solution in a tight situation.