This is a gorgeous home that has been very well set up for AirBnB. The kitchen is extremely well equipped - beyond anything you’d expect - and the spaces are generous, comfortable and beautifully decorated.
It’s immaculately clean, but starting to show its age in places.
We enjoyed our stay but were disappointed when we did not receive all that much interest or follow up from the property manager around the issues we encountered.
I don’t normally list micro problems in a review, but I feel it’s reasonable to expect acknowledgement and follow though when feedback has been requested and given:
- one of the two gas fireplaces was not working;
- there was no clothes drying rack nor pegs for the line (we specifically sought clarification during our stay but got no answer so we ended up stringing coat hangers around the house);
- the clothes dryer was working but emitting a shrill, long alarm every 15 minutes with an error message that the filters need cleaning, despite cleaning them all multiple times and googling the instruction manual for the dryer. We declined the offer of a service callout during our stay, but videoed the issue and requested an email to send the footage to so it could be resolved for the next guest, but this was not taken up.
- there were no extra blankets for the beds when the night got cool. There are room heaters and electric blankets, but an extra blanket would be appreciated
- we were allocated one towel only per person for a four night stay, which given the drying challenges was not enough. We asked about this but we’re told this was their policy. For accommodation of this standard I am surprised by this.
- there was a jar of coffee pods next to the coffee machine in a glass jar identical to the jars in which the sugar and tea bags were stored. We spent half an hour trying before deciding they just didn’t fit the machine,. When I raised this I was told management didn’t supply coffee pods so they must have been from another guest. Just a simple apology and promise they’d be removed before the next guest checked in would have gone a long way.
I wouldn’t hesitate to recommend this lovely accommodation, but it would be good to see more responsiveness and attention to the small details, a simple apology, and commitment to resolve the issues for future guests can make such a difference to a stay.