Jacqueline replied to my emails promptly, & a week before our arrival there were follow up emails to confirm details and ensure we new where to go. The house was as described, very family friendly, plenty of warm bedding, soft fluffy towels and lots of spares. It was clean, warm and accomodated our family of 8 very comfortably. The sun streamed in of a morning. The views were brilliant. Our family loved their stay. We all hope to come back again and stay there.