Where do I start? The pros - central location and nicely decorated apartment.
The Cons - Impossible host!
1. The host let us know one hour prior to check in that there is water damage in one of the rooms and that we would have to run loud fans throughout our stay to dry it out.
2. We responded stating that it would be an inconvenience to run the fans and it be so loud all the time on our romantic stay. Asked if she would consider a partial refund and asked if the apartment was in good enough condition for us to check in.
3. Host responded after multiple calls to Airbnb support, at about 7 pm (5 hours past check in time). All this while we had to drive around Hobart, tired, stressed, trying to contact the host or trying to arrange alternative accommodation. Michelle then says that since the water damage is only in one room, and we are only a couple - it should not at all affect our stay.
4. At 11 pm she refuses to cancel our booking (saying there is no issue at the property) and refuses to make any accommodations or arrangements for the awful first day we had in Hobart without an accommodation until about 11.30 pm!!!!
5. We decided to check in at around 11.30 pm as Michelle was not refunding our money or offering an alternative arrangement and we did not have a place to stay as we were counting on this Airbnb!
6. True, it was ONLY one room that had water damage, but in addition, there was no wifi, no working remotes for the TV, no power/light in bedside lamps and better yet - no blinds in the apartment at all. Given that there are building at eye level- facing all the windows. Also the rooms were not clean and one room was not made up at all - with blankets on the floor.
We usually overlook minor issues such as these but the fact that we paid for the whole apartment and the fact that you did not respond to us until we made Airbnb call you, and the fact that you said that it was acceptable to expect us to run fans throughout our stay at the price anyone else would pay to stay in your apartment without these hassles - pretty disgusting. This experience has made me disappointed in the Hobart experience as a whole. We were also guaranteed by Airbnb Support on 2 occasions that day (we have recordings) that Michelle’s behaviour was unacceptable and we should have received a full refund from her. Michelle, I hope you refund the next person you swindle, and sure hope that you do not treat anyone else this way. We will be sending the recordings and the pictures of your property to Airbnb to show the standard of Hospitality you offer. Thanks :)