Heads up ! We are frequent travellers to Bicheno and use AirBnb often without issue. Our review is negative due to the following: We never got to experience what looks to be a fabulous property due to the fact that our group developed Covid and had to isolate 2 days before we were to travel to Tasmania.
LJ Hooker won’t answer their phones on the weekend nor respond to messages - and attempts to request some leniency due to our cancellation being out of our hands was denied by the owners when we finally heard from them on Monday.
There are many ways to deal with something like this - we understand this is a business . Meeting half way with a refund would be a goodwill gesture. Offers to swap the dates to another off-peak time is another suggestion which would be good.
25% off a future booking is inadequate when you are out nearly $1600 for the current booking.
Poor reviews are entirely due to the inflexibility in these troubling times. We wish the owners no ill will but our efforts to follow the rules and protect public health have been unsupported by your rules. We understand we are not the first people to have their travel plans interrupted by Covid, and we agreed to the cancellation policy. We believe in the circumstances it would be in good spirit to have a more flexible set up with the above suggestions.