Sue was super friendly and helpful, very easy to communicate with, and happy to offer advice on what to see and do. The flat was clean, tidy, nicely decorated, and had everything we needed for our stay. The heaters and washing machine were definitely appreciated. Location was great for us, as we had a hire car to get around. You can hear it when people are moving around upstairs, but that didn't bother us. We wouldn't have a problem staying here again!