Don't stay here. We had a terrible experience that started with the distinct smell of cigarettes and animals through the entire house as soon as we walked in. It was embedded deep in the walls and the carpet in every room. We arrived in the evening and had nowhere else to go but the smell alone was bad enough that we would have left if we had any other choice. We could not sleep well that night and woke up with sore throats and itchy eyes from the environment. On top of that, the fridge handle was broken (not a big deal) except that it 'looked fine' on the surface so when we tried to open it the broken handle had sharp plastic that stuck out into your hand. The shower was also broken. We told the host right away about the issues and she was apologetic but did not offer us any resolution. We also sent photos of the shower. The host knew about some of these issues (fridge etc) but did not disclose this when we booked. She also told us, "yeah the previous owner lived here for 30-40 years and was a smoker so it's probably in the carpets" (after we notified her). I can't comprehend that attitude and feel as though the carpets should be replaced if that is the case and you want to offer the house on Airbnb. If you don't want to do that, then disclose the history of the house in the listing so people can make an informed choice. My partner has asthma and if we knew about the issues we would not have booked. This listing charges a cleaning fee when booked which I have politely asked to be refunded given our experience. I feel this seems reasonable and is only a small portion of the money we paid - the house was not 'clean' as we expected it would be for our arrival so why have we had to pay for your cleaners? The host has ignored this request and my messages about our experience. The host, didn't want to reply to messages, only wanted to talk about the issue on the phone. She also turned up at the house unannounced early in the morning (we were trying to get ready and pack the car to leave). She again apologised for the issue and tried to offer us a $4 bottle of wine as amends (we didn't take the wine and left it at the house - I was frankly shocked). She did not really offer any real resolution for us and we were quite shocked when she just arrived at the house - it was a very uncomfortable experience. We totally understand that issues happen and I would not leave a negative review normally if I felt like we reached a reasonable solution. Good customer service is far more important to me, but this has not been the case here and I am disappointed by this.