Lisa was flexible with booking dates and extended our stay at short notice due to change in our travel plans, which we sincerely appreciate.
However, upon check in (we arrived late at 6pm) we found black mould in the bathroom (which had no ventilation and water pooling in window track), in the second bedroom and on the kitchen bench and around the sink. It was not an acceptable environment to be staying in, and we had to vacate early the following morning. Lisa offered to rectify the issue, but we think it should be cleaned and treated appropriately by professionals.
The apartment is also significantly smaller than we were expecting and parking spot was small. You could also hear the neighbours above using the toilet and their conversations.
We had to contact Airbnb directly to request a full refund as Lisa stopped replying to our messages.