Due to unforseen circumstances, Matt and I mutually agreed to cancel our reservation the day of arrival. Matt and Lorri's communication with us was excellent and they went the extra mile to secure a refund from Airbnb for us.
Even though we didn't get to experience Matt & Lorri's hospitality on this occasion, they've already proved to be excellent hosts and we'd have no hesitation booking to stay with them again. In fact we hope to.