Madi and Paul were very responsive. We were not used to the wet and cold winter and the provided heater was a bit complicated. After knowing our situation, they went an extra mile to get an extra heater in for us the very next day. Thereafter the room was warm and toasty! Location was good too. Near Coles/Woolies/Kmart etc. Also very near the Rosny Hill Lookout. Not to mentioned we felt safe too.