Ruth's partner was very helpful in contacting us & making everything ready for us for our arrival. The house is lovely, very spacious with all the conveniences of home - 4 adults could happily stay there. Close to Mt Field National Park (less then 10 minutes drive). We weren't notified about the lack of mattress base, but one of the beds did have a base, we just chose not to use it because we thought the one without
the base looked more comfortable - no concern at all! All in all an excellent place to stay.