We were extremely disappointed in the property and overall experience. We felt that it was misrepresented as a luxury penthouse and had serious flaws which are detailed below.
*This is NOT a penthouse unit (as advertised)
A penthouse (by definition) is the top-floor unit of a luxury residential building. ... with a different layout from others in the building, ample outdoor space, and great views. Reality is that in fact, it is a top storey unit in an old rundown three storey building with shops underneath, no undercover parking, no views and no outdoor space.
*Collection of carpark remote control & key to unit was complicated- drive down narrow driveway- climb 3 flights of fire escape stairs to get remote control to access boom gate on carpark. Reverse out into a busy one-way main city street, and then open boom gate.Our carpark was then occupied by another car, so we had to park in another spot risking fine. After a few messages back & forth we then proceeded to go back down & move to our car space.
*It should stipulate that there is NO lift from either carpark or street front access.
*The entry from carpark is disgusting- past garbage bins, backs of shops& gas bottles, climb up 3 flights of rickety fire escape stairs that are open to the elements. Definitely worth consideration- due to duress and safety concerns carrying luggage to unit (especially during rain).
*Street Access which is around the corner & not close to car park is equally concerning. Entry is dirty and easy to miss. There are 3 flights of steep stairs. This area was however clean and okay once inside the unsightly entry.
*We had several concerns during our stay- none of which were addressed. After the first night, we complained and were promised electric blankets, light bulb for reading lamp, kitchen bench lights not working & extension lead for electric blanket- none of these were dealt with during our stay.
*There was also a leak under sink which we alerted owner to. My hubby tightened sink waste to stop flooding inside cupboard until tradesperson could fix it.
*No QR Code, for check-in as required by Tas E Health.
*Netflix wasn't included as stated, but available at our cost.
• Unit was quite dark & gloomy feel with only small windows at each end of long unit. Bed 1 & 2 looking over street & closed in patio at other end.
• Closed- in patio was disorganised with a window that doesn't lock, and looks totally different to how it appeared in photos. The only view from living area, is through closed-in patio of a graffitied carpark.
*The bathroom & ensuite were both okay, although shower cubicles were both pokey- small as or smaller than a caravan shower.The jacuzzi bath in the ensuite was great despite rust stains on the bottom. Sukin products were a nice touch.
Handy to have a seperate toilet.
*Wind whistles loudly through the back door when shut.
*Bedrooms 1 + 2 were quite roomy with luggage racks & plenty of hanging space. No heater in B1 & 2 which was vital as unit was cold. Beds were very comfortable & pillows & bedding were nice. Blind in Bed 2 doesn't work. No electric blankets (excepted B3 which wasn't being used during our stay & 1/2 of B1)
*Bedroom 3 is very small with no window.
*Lounge was comfy. Wifi and air-conditioning were good. Ridiculous 6 remote controls on TV unit & no instructions. This could easily be streamlined as it is unnecessarily confusing.
• Laundry is small but good quality modern appliances. Washing machine soap dispenser was caked thick with soap & clothes drier didn't work properly at first as water reservior filter was full of water and lint filter dirty.
*Kitchen was well equipped with appliances, dishes etc & lots of pantry items including spices & herbs, but NO coffee maker (as stated) and also no salt & pepper. The lights over sink & kitchen work bench don't work & made kitchen very dark to work in.The fridge crisper was dirty on arrival. They did however offer to clean crisper although obviously we had already done that.
*We received a message from host the day before leaving to tell us "to return house to condition you found it in on check-in'; to empty rubbish bins (& remove rubbish to main bins at the bottom of 3 flights of fire escape stairs) & to ensure dishwasher was clean & empty. This wasn't stipulated in original booking agreement and despite already being charged a $105 cleaning fee.