Lucy is very fast in replying our message. Since she need to head to Hobart so we didn't have a chance to meet her. But she has 100%trust on us and leave the key for us which we appreciate so much. Her home is new and the living room is super comfortable. The kitchen is fully equipped!we enjoyed cooking here! The cats tabs is super lovely and we now miss her a lot! Her home is just like our home away from home:) we had a very good stay here!