Sarah met us when we arrived and saw us off as we left and was available if we needed her but we didnt as it was so well appointed. Gorgeous and characterful 2 bed apartment with very comfy beds and all the utensils and appliances you could need. to cook. A lovely touch is the packet of bacon and some eggs to cook your breakfast, we stayed 2 nights and their was enough to do 2 breakfasts. Also close and easy to get to the centre of Launceston. Wish we had booked for longer.