Very easy to deal with, Sam and Stacy provided 2 cots and 2 high chairs! Which made it so much easier to travel with 2 children! They answer questions quickly and easily, and happily helped make our stay as hassle free and relaxing as possible. The house is well designed and layed out for many more people then the 4 we came as. We would definitely like to re-book with more people. Would recommend!