Reception hours were advertised as 9am-8pm.
Rushed there to arrive before 8pm - arrived 7.50pm and reception was CLOSED.
Rang their phone number with some ordinary traveller's questions, at 7.52pm which is ABSOLUTELY NOT outside of their advertised 'normal reception hours', and they hung up on me saying 'this is not an emergency call' !
The sign on the reception door said to 'only ring this phone number outside of reception hours in an emergency' - but I rang in normal advertised reception hours.
Extremely poor service.