I was a little bit disappointed here because the host refused to help when we called him to query if he can assist to cancel the reservation.
I booked this place for 4 nights for my colleagues. Something urgent happened for our company in Sydney and they had to go back ASAP. They tried to call the host to seek his assistance for this issue but he refused, didn’t want to discussed.(According to Airbnb Policy, the host could change the cancellation fee on his side)
So we book the reservation with $1020 for 4 nights, but only got $100 refund with 1 night used.
To be honest, it was really not a good business strategy, as my colleagues might need to fly to Devonport multiple times later for business trips. If the host could be willing to help, our company would be a regular guest.