Communication with Brad was great. He upgraded us to a larger room when he found out we had a 1 year old which was greatly appreciated. Instructions and check-in were seamless. The room was well equipped and comfortable and perfectly adequate for a short stay. Unfortunately the town itself was a bit of a let down. We were a bit surprised to find that many shops were for sale or out of business and the shops/cafes that were open were only open part week and during limited trading hours. If you headed to the area to check out the historic buildings you will not be let down, however the town itself doesn't really have much else to offer. We found it hard to get a meal as all the restaurants were closed by 4pm. The only option that we were left with was to buy meals at the IGA. That being said - if you do plan to stay in Oatlands than this is a good option for accommodation.