We haven’t met Michelle but the house was comfortable and very well supplied for our stay . Clean and lots of room for my family. We could drop our luggage of and come back at check in time was great . There’s great views from the house ,close to shopping and cafes to eat out . I had an emergency at home had to check out two nights earlier and asked if I can have the refund but I was rejected. A bit disappointed but as a super host myself I would have dealt with it different and refunded. Over all had a great stay in Rocklyn house