Lovely cottage, nice location, beautiful garden, amazing massive bathtub, impressive book collection. Customer service and cleaning needs work. There were dusty surfaces, hairs on the bathroom counter, a bottle cap left behind, 2 bulbs out in lamps. The dishwasher is at the end of the hall and not in kitchen, rendering it inconvenient. We overlooked these things until the host tried to tack an exorbitant cleaning fee onto us after testing positive for covid. They only added mention of an extra fee into the listing after we alerted them it was not listed at time of booking. The listing claims covid safe upon check in which is untrue if it costs $400 extra to actually make it covid safe. The host proceeded to log out of all smart tv accounts after a calm and objective discussion about the hidden fee. The gardener was sent over without notice and he tried to open the front door while we were in the house. They failed to bring us more toilet roll after asking if we need anything and us requesting more. Could’ve been a perfect stay with better treatment and clear communication.