DISGUSTING
We have just had the absolute nightmare of meeting “Greg Fall” the owner of Fall realestate and the airbnb apartment above Fall realestate in Kingston Beach.
We arrived to find the beds were made however when we pulled them back they were filthy. Hair, dry skin and pubic hair throughout 2 of the 3 beds.
We immediately called the after hours number and could not reach anyone or get a response. We had to go and get clean linen from family.
12 hours later we received a message from Greg with no apology and he set the time to meet us.
This is where it really escalated. Greg arrived and it was blatantly clear we had inconvenienced him and he had pre determined that we were were in the wrong and trying to scam him. You need only to look at our airbnb reviews and frequency of stays to know this could not be further from the truth.
I took him in to show him the filthy linen. He inspected the bed and stayed silent, he then started to blame covid. I explained that we too own an accommodation business and understand the implications of covid however all he needed to do was be compassionate and say, I'm so sorry.
His response to this was to place all blame on us and said well you checked in late and I was in bed. I explained all we were looking for was for him to say I sorry and give us some clean linen, and I would have happily made the beds for him.
His attitude, his lack of service, his aggressive behaviour and lack of compassion has left us stunned.
He was so rude.
Would we recommend this place no way.