My host went to the trouble to drop my key to me at the office I was working out of that day in Melbourne as they were at an event at the time I was supposed to check in. They sent me clear instructions and it was very easy to find the place as well as access everything I needed. The location was excellent, just a few minutes from my conference venue. Michelle added lots of little extra touches that made me feel very comfortable and I had my own private space, which was nice after such hectic days at the conference. I wouldn't hesitate to recommend Ken and Michelle's place to other business travellers.