I never met Marti personally but he was very nice over the phone and replied to my messages quickly. There was a little misunderstanding on our check-in and the place wasn't cleaned but Marti managed to fix that quickly. The flat was nice but we were very close to the burger place next door. If we weren't so tired from exploring Tasmania we might have found the noise coming from there to be a problem. I found the flat a bit cold in the morning but mainly because it's not exactly summer yet. Overall, good experience.