Our host Sandy was quick to respond and v helpful with our queries while we were in residence (and we had none of significance as the ‘users manual’ on site is on point and covers the appliances etc). Her introductory email with directions and opening instructions and suggestions for places to visit was helpful and clear. And the house is clean and very comfortable, v well equipped for cooking, reading and relaxing, and in a a grand location steps from the water. We would return tomorrow! And for longer. Annie