Horrible morning turned into a pleasant evening. After missing a flight, I was worried about whether my mom and sister would be able to check-in without me. However, there was nothing to worry about. James was very prompt in responding, even at 7am. Without hesitation, he moved check-in from 2pm to 11am. I felt much better knowing my family would be able to settle in. Later in the day, we enjoyed watching the footy together in a cosy corner of the CBD.