DO NOT STAY HERE!
Where do I start? Let’s just say we never even set foot in the house.
On the day we were to arrive, I received a text from the host saying that one of the bedrooms would be locked from us, even after I booked a 3 bedroom, as I required a 3 bedroom.
When we pulled up at the house at 4pm, an hour after check-in, the gates were closed, a car in driveway, people everywhere. I was told there could be a gardener when we arrive, and I was ok with that. My 3 children and I sat in the car and looked up the address again to make sure we had the right place. I then asked one of the people on the property whether it was an Airbnb, to which he said yes and called out for his wife, the host. She was inside “trialing a cleaner” (her words) who had just sprayed the bathroom. The cleaner was still in the house. I was very confused. My kids were car sick and eager to get out of the car, but it really wasn’t possible. The property was hours from being ready.
I had organised to take our small dog and the host had confirmed that it was ok weeks prior. Upon arrival and seeing the dog she said she didn’t say that. I then had to show her the messages on Airbnb message very clearly showing she did say it was ok. She was rude and snatched my phone off me to read the messages.
I was quite upset at this stage and the kids were still sitting in the car. I did not feel comfortable dealing with the host and the house was far from ready. I felt I had no choice at that point but to leave and drive home.
I am currently talking to Airbnb regarding a refund either from the host, or Airbnb
DO NOT STAY HERE!