All I can say is you will come in as a guest and leave with a friend in Susan. 5stars on all criteria. Its home away from home in one of the most beautiful parts of the city. Susan makes every effort to take care of the needs of each guest and will go out of her way to make them feel at home. There is a reason is called a super host coz she sets the bar. Thank you for a wonderful stay and I will surely book again if I am in Launceston.