Joanne was very welcoming and lovely. Our room was clean and tidy with tea, coffee and biscuits. The bathrooms were clean and shower temperature and pressure was perfect. There is a communal kitchen where we made breakfast and a lovely outdoor area where we sat to play cards and enjoy the weather. The location is great! Very close to the town centre and I would recommend walking down to The Bays Kitchen for breakfast or lunch - it was delicious. I would definitely recommend staying here when visiting St Helens!