Maureen's warmth, hospitality and generosity was exceptional. Her breakfast was delightfully presented - as good as the Sofitel hotel experience in their top suites. The cottage unit is delightfully decorated. After accidentally leaving my phone at the cottage, Maureen went to exceptional effort to contact me, ringing numerous B&B places in Ross and sending a staff member to check local shops in Richmond on the off chance I would be browsing in them. Meeting Maureen and staying at her cottage was one of the highlights of my trip to Tasmania.