Thanks but no thanks, you get high stars for some things but not for others, I really wish I could have given you more but overall I wouldn't be recommending your unit to anyone with children. This is NOT a child safe environment and the unit was freezing even after I requested that it be warmer. We did everything you asked and cleaned up after ourselves, seems like you don't wash quilts/doonas and other items of linen which is used by other people that stay, thats pretty disgusting to be requesting us to pay extra money to have these items washed. It should be part of the payment made to stay here especially during covid19 scares. It seems common sense to wash these linen items after each stranger has used them. The mattress needs replacing as there is a wide dip in the middle of it on the bigger bed, both bedrooms were freezing! The kitchen dish brush had grime built up in the pores of the bristles, not everything was bad though the internet speed was great, the TV worked well, the shower and hot water was perfect. Do NOT recommend to families with small children. Power cords were left laying around and hanging from the TV. Thanks for the communication though it was very prompt and efficient.