Though Helen was not available to receive us, her instruction was clear and we had no problem locating the unit. The view from the unit is stunning especially getting to BBQ at the balcony area and overlooking the river. It has everything that you need in the unit short of a washing machine but there is a electric clothing rack that easily dries up my laundry. It is close to shopping area (you will still need a car). Helen's response was immediate when we informed her that the gas cylinder is empty while we were doing our BBQ and she came over in less than 5 mins with a new gas cylinder. it's a 5 star service at a 5 star location but not paying a 5 star price. What else can you ask for. A must stay if you are in Launceston. There is no internet access in the unit but do check with Helen if you need help. Alternatively, get a Telstra SIM card.