Though we didn't meet Elle during our stay all communication with her was helpful and clear - she gave us some great tips on Hobart. The house itself is lovely and spacious. The wallabies visited us every night and morning. The view of mt wellington is stunning (even from bed). Fresh eggs, bread etc were provided (plus carrots for the wallabies!) and the house has a lovely warm feel - there's also books to flick through, dvds to watch etc. We had a hire car to get around but also took the bus into the city one day which was pretty easy. We stayed in winter and the heating works well to stay cosy. The fireplace really puts out some heat too once you get it nice n hot. It's a steep front garden but we loved it. Would definitely go back.