We had a good time at the Heritage Forest Cottage and Studio. Had no problem checking in and it was a great from the start. Ample room for a few families, and kids friendly too with some toys for them. The location was quite nice, next to a park which was peaceful. Good communication with Nell since she was quite friendly with quick responses. We had a flat tyre in the morning of check out which got us delayed, and Nell provided us with some extra time which I am grateful for :)