When we arrived there was a major issue with the toilet, sink and shower with water overflowing. LJ Hooker were incredibly responsive even calling after hours since we arrived later in the evening. The plumber could not fix the issue that night and there were no other last minute accommodations available for our party of 5 so we had to stay there without access to a toilet which was very uncomfortable, especially with a 3 year old who was just potty trained. It was out of everyone's control though and the problem was fixed the next afternoon. LJ Hooker refunded a night of our stay for the inconveniences and gave us a lovely local bottle of champagne.
The actual house was a fantastic location as you can walk onto the beach from the right side of the house. Having kids and the fact that you you could just walk with onto the beach was priceless as we did so at least 4 times a day. We even went at night and saw the fairy penguins under the rocks. The beds were comfortable and the house big enough for the 5 of us. The bathroom could definitely be renovated as it was a little old and has some weird plumbing even when it was fixed. The shower for instance has to be turned multiple times before it works.
Bicheno is a fantastic location for a holiday and close enough to wineries, beach and Freycinet National Park.