The place was a little odd with the stairs had been exposed but chained off. Other than that the place was well kept and the facilities and amenities were great. Bernadette always replied reasonably quick, gave clear and detailed instructions about operating the amenities as well as checking in. She was also very keen on receiving feedback to improve our stay (as I travelled down to Hobart then back up to Launceston after) before we went back to the accommodation.