Disclaimer: I was issued a refund (still waiting for it to clear as I write this), but I feel compelled to express concerns over this house. My booking was confirmed over a week before I was to stay, and on the day of arrival, I messaged the host to ask about check-in instructions, but they never responded. I texted them to the number listed on Airbnb, but the first time I got a response was when I called. I was told my booking hadn’t shown up on their app, even though it was confirmed on mine, and that’s why I hadn’t gotten check-in instructions. Once I got the code to access the house, I found that it had not been cleaned since the prior guests—there were dirty towels in the bathroom and the beds had not been made. I called the host, but got no answer. I texted, and was informed that the cleaner had not come because they hadn’t seen my booking in the app, but it would get cleaned soon. I left for roughly an hour and a half, as I know we are all human and make errors—I wanted to expect that a cleaner would get in soon. By the time I returned (now nearing 2 hours since check-in time), the house still hadn’t been cleaned. I texted the host and was told they had just got in contact with the cleaner and it would be done “soon”. I asked what “soon” meant and was given no response. I cancelled my reservation because at this point it was raining and I wanted to get settled in, and could not wait for an indefinite amount of time for a cleaner. Truthfully, it seems as though the host simply forgot my reservation—which I could have given a pass, but there was no hint of apology for the lack of cleanliness or lack of responsiveness. While I have (supposedly) been issued a refund, I cannot recommend this house as unfortunately it doesn’t seem like the host cared too much about the mess-up.