DON’T BOOK - Incredibly disappointed - I tried for hours to get the host to change my booking from a 3 bedroom booking to a 2 bedroom - because they ARE A NON-REFUNDABLE host - I was not able to make this change myself nor would they assist me to change my booking to ANOTHER of THEIR listings. I contacted the host within an hour of making the reservation, which was on the same day I wanted to stay. I spent hours on my last day of my holiday trying to amend the issue with no luck. When I arrived at the booking with my two small children and elderly mother I found TWO sets of stairs that were not mentioned on the listing. The listing is also underground - also not mentioned in the description - so we spent our last night of our holiday in a major city underground with no view…this was such an easily avoidable situation and review which I did explain to the host - avoid the hassle - avoid this host and any that don’t offer flexible bookings.