I booked the apartment to stay with my teenage daughter. It turned out the open ensuite was more open than I expected and just wasn’t suitable for us. I should have read the description more carefully.
I contacted Neale and his response was excellent. Neale promptly offered us an upgrade to a larger apartment with full bathroom, separate bedrooms, and full facilities.
Whilst the unit we booked may not have been suitable the unit Neale upgraded us to was great and way more than we really needed.