Rowena was easy to communicate with, she confirmed the booking immediately and provided lots of useful information including tips on local sightseeing. I booked this for my family as there were too many people to stay at our house in Bicheno and they all thoroughly enjoyed their stay. The 4 kids spent most of their time playing in the playground and the heated pool and the adults enjoyed themselves too with plenty of space including a large deck with a table and chairs. Being so close to the centre of Bicheno, they could walk to the shops and beach and at the jetty they saw lots of penguins and other wildlife. We are very grateful for the care and attention taken by the owners and staff and would definitely recommend Bicheno By The Bay. Thank you.