Unfortunately our stay was disappointing.
Our main issue was that there was no working heater in the property. I rang one of the hosts Mareen to troubleshoot, who referred us to Joe’s father who was unable to advise us a solution at the time, but also made some dismissive comments such as telling me that he had lived there for a long time “quite comfortably” without any heating at all. We went to bed early as it was cold (the temperature that evening was an overnight low of 7 degrees C).
The next morning, we had still heard nothing at all from the hosts despite them being aware of the issue, and decided we would check out a day early given the lack of responsiveness. Airbnb provided a partial refund for the night we stayed there and a full refund for the second night we didn’t stay.
There were some other disappointing parts to the stay. The listing boasts a full kitchen with coffee machine, and we were sent a message from the hosts prior to the stay which stated the kitchen is well stocked with essentials and to help ourselves to the supplies. What we found was long life milk in the pantry which had expired in September 2021 (a year ago at the time of our stay), no coffee for the coffee machine - we understand these things aren’t necessary inclusions in an air bnb but as we checked in after supermarkets were closed would have appreciated a more accurate listing description.
The pictures on the listing also suggest accommodation which is finished to a high standard. We found the place is fairly tired, with the external stairs in poor condition with a rotting balustrade which had detached from the balcony, the blinds in the bedroom
do not roll up and down you need to roll them up yourself and secure them with a loop of fishing line tied to a screw in the doorframe, there was no dish cloth provided so after searching for one I ended up washing our dishes with a tea towel. If the pictures and description were more accurate, and the property was priced more appropriately, I wouldn’t be so concerned but I felt somewhat mislead after checking in and discovering these issues.
Probably the most disappointing thing is that to date, I have not received any communication at all from Joe to discuss the issue, acknowledge or apologise for the inconvenience.