We booked this house for my parents to have a get away for a weekend. They lost the remote of the tv and the host was absolutely fine with me calling and trying to help my parents locate it. They found it in the end. The host was wonderful to put up with me messaging and calling her. The home was also lovely and my mother was super excited to find the same mugs that she had as a child over 50 years ago. So much so that she sent me photos. Lovely home, lovely experience. Thank you.