Annie double booked us (she also uses booking.com) and asked us to move out after we had already started to unpack. She offered us alternative inferior accommodation - in the bungalow. She claimed this is what we agreed to - but she offered it only and never changed the booking details. Our booking confirmation and directions for arrival were all for the cottage. Her partner was understanding but Annie was obstinate and didn’t want to admit her mistake. This all happened at 5:00pm so we were uptight about finding alternative accommodation in a relatively isolated location. She also backflipped on refunding our money.