Watch out for SUPERHOG when they ask for your photo IDs and Visa Card numbers ... so they can have on file if you damage the unit (mind you, there is a charge to you for this service) .... we found that after giving this information, they still "harassed" us for the details .... time and time again.... and they had the cheek to say that I gave them my incorrect email address to deflect the problem away from them .... It becomes frustrating when this happens as you don't know if your information is "safe" ..... thanks to the owners, this appeared to have been sorted on the day of arrival.