We contacted the office (Verina(?)) in regards to very minimal ‘welcome pack’. No milk, just packets of tea, coffee & sugar.
Food coverings e.g. Gladwrap, foil practically empty.
As per their typed page on display they said they would prefer a phone call with constructive feedback rather than an unflattering review. We made the phone call, after promising they would act on my concerns - by delivery of a couple of items - $10 value - they did not follow through on this promise or call to explain otherwise. This was the most expensive Airbnb stay throughout our 10 day holiday and the one most ‘under provided’ as far as simple items that make you feel valued as a customer. Far cheaper, just as well presented (decor much more contemporary in some) went well above and beyond the efforts made at this property.
Very disappointed in initial set up and non response, after our phone call.
Would not recommend this listing.