The directions work well. The area is the best in town. The place itself is calm and comforting when you come home. The linen and towels are excellent quality. The period architecture has been preserved beautifully - doors and window frames are a glorious feature. The aspect is pretty. The kitchen works well. The beds are sublimely comfy. The living/dining area is smallish, but workable. The bathroom - shower and fabulous bath - is well designed. Toiletries are basic but did the job. My only issue was that the milk on arrival was not fresh. I'm including that so that you don't think I've been bribed by the owners. Communication with Emily was instant and direct, and she kindly let me leave bags for collection after checkout. I'd return tomorrow if I could get the time off!