Unfortunately the place was not clean when we arrived and the door was ajar. The cleaners had an emergency and had to leave in hurry. We called Nick, I got the impression he was not locally based. He had missed the message from the cleaners earlier in the day. We waited outside the flat for an hour trying to get updates from Nick. Finally, apologetic he informs us he tried to organise another cleaner but was not able to until the evening - we had a two year old that we needed to get into bed so this would not work. We opted to cancel our booking and try and find something else last minute. But this in itself was not easy. We contacted airbnb who told us we needed to wait another two hours to request a refund (?)- it was now 4pm and we did not want to wait two hours before sorting it out. They then changed this and said 30 mins. I have no idea why we needed to wait any time at all considering it was already 3 hours after the check in time. It was a bit unfortunate and an afternoon spent on the phone to Nick and the airbnb we would have rather been exploring Launceston. I can't recommend.