What a disaster! Communication with Jane is erratic as she often takes a long time to respond to messages, if at all. We flew into Hobart and could not contact her, it was New Years Eve and she didnt respond to messages until 5pm advising us that she was still over an hour away and hadn't cleaned the appartment from the previous check out. We had hung around for 3 hours and had to find last minute accommodation st a far greater cost. To date we havent received a full refund.