We were booked to stay at Pams place for two nights recently but unfortunately my wife ended up in Hobart hospital for two nights so we were unable to stay at the BNB . I rang Pam to say what was happening as soon as I could and initially she was going to keep $ 50 which is understandable but then changed her mind and decided to keep the lot , $331. We would of been happy to of communicated on the amount retained but that never happened . We could of provided evidence that my wife was in emergency but was never asked for . Not a good result and I would say very disappointed all round .