We were totally let down by a double booking and had to move to alternative accommodation. Suite Space arranged this in Coles Bay at a holiday park. Given that there was nothing else available in the area, we accepted it, but it was not at all of the same standard and we spent the afternoon, out of our very precious short time in Tasmania, sorting this out and moving. We received a refund, but they have not responded to a request for compensation for the first night's stay, which we thought was reasonable,	given the inconvenience and considerable stress. Airbnb said it was the Host's fault - the Host said it was Airbnb's fault. In-between this finger-pointing, we the customer have been the losers, which Airbnb are clearly happy to risk, as they say they can do nothing more and have closed the case. We have always been happy in the past, after years of successful bookings and excellent references - we expect more from Airbnb, with whom we signed the contract.