BE AWARE co host was very inappropriate and turned up at 8:30am for a 10am check out. Abused us in front of our children about a matter that could have been worked out in a very pleasant kind way.
The host Gail does not give you privacy and came announced.
The goodies:
This place is a nice shack and is filled with nostalgia. There are no creature comforts its a basic (oven not useable, you will eat out all the time) good old fashioned holiday house but it’s a nice place, close to the beach and all the beauty of Bicheno.
The truths:
Gail the co host of this property turned up on our morning of check out at 8:30 am unannounced not the planned 10am.
Instead of coming up the Driveway she went through the side bush from her friends place that is next door to the property. She went on to yell at my husband excusing him of purposely making a booking for 2 people not our family of 4. This was a misunderstanding. I had spoken to Gail over the phone and she said she would make up a single bed and a queen (the single for one of our 8 year old and our 2 year old would co sleep with us)
My husband went to introduce our children and calm the situation, however Gail continued to aggressively tell him off.
She advised that due to the house only being allowed to have 2 we would need to pay an extra $60. The house was $540 for 2 nights a reasonable amount for such a basic place.
Also in the guest book there were a number of 4 + guest bookings so we wondered why they broke the rule numerous times then of only having 2 person bookings.
Had she been pleasant about the matter we would not be feeling so upset, it ruined our holiday and our children would not have been in tears.
We left the house extremely clean, cleaning kitchen, all dishes done, beds stripped and washing out in basket, everything tidied, all areas wiped (due to covid), floor swept Gail excused us that the house was not clean due to some sand being on the floor and the shower not being spotless. This was untrue and we left the place the best we possible could.
Other issues with the house
The oven: extremely basic and can’t really cook a meal on so you need to eat out a lot.
Mouse poo found in the kitchen both mornings when we woke up on the kitchen benches.
Evident smell from the house.