Sadly, this host is terrible to deal with. Unfortunately I had to change the booking the day before arrival due to circumstances out of my control. The host declined the re-booking, effectively cancelling my booking. She then became rude and told me to "listen" and said that she would honour her cancellation policy and refund me the service fee and the 50% of the second night of the booking. She told me that I had to cancel the booking. I assumed (stupidly) that I had to do this to enable the refund to be processed, but no, she came back and basically said "sucked in, you've cancelled now and the policy is the policy so bad luck, no refund". WOW! Just wow! I hope she has enjoyed spending my $406.35. She still hasn't refunded the service fee either.