Steve, I was quite taken back by your demeanour on the phone on the day we checked out. I’ve never had a host treat me with such disrespect and then hang up on me - twice.
I am completely understanding of not being able to return to the property after checkout, I had only asked as we were struggling to find an outdoor water tap in town for our small camper trailer tank and the property was still available to book on Airbnb for that evening (it hadn’t been marked as unavailable yet). I usually find Airbnb hosts to be quite flexible so I thought it couldn’t hurt to ask. My request was not meant to be disrespectful, it was just an innocent request from one very tired mum (who was then in tears), just trying her best to organise a family holiday on the go with two young children.
I imagine your job is stressful and perhaps my prior requests added too much to your workload, or you took offence to my feedback regarding errors on your website that your wife recommended I book through directly, or perhaps you were just having a stressful day, but please consider a kinder response next time.
The house was nice but I was left upset with our experience. I wish you and your wife all the best in your business endeavours.