What looked like a very promising stay ended up a very disappointing, upsetting on. On arrival it was evident the place had not been cleaned. The toilets had urine and poo stains on them, hairs were in the bath on the loos, lots of dusty surfaces, Biscuit crumbs on the sofa and the bedding smelt unclean as if already slept in.
I sent many photos and she responded agreeing to send a cleaner the next morning and offered the first night FOC. Extremely disappointed and uncomfortable I agreed.
The cleaning the next day wasn’t much better.
A further 50% discount off the second night was offered although wasn’t paid!
Beware, once you have agreed an initial settlement directly with the host air B&B rules state further refunds don’t have to be paid so I suggest complaining directly to air B&B.
When we left due to an emergency we popped back to the house to use Internet as coverage poor in the area. Shockingly Karen sent the police to the house! Why not call me!!
Complete overreaction!