Check-in was extremely detailed and easy, Jane left very detailed instructions as how to operate and use the various appliances and electronics. The location was amazing, with a beautiful view of the city and the surrounding area. The flat was extremely well equipped with every single possible need that you could think of prepared for by Jane in advance; coffee, tea, towels, etc. The kitchen was fully equipped with a stove, cookery, a dishwasher and an oven. The patio provides a great place to have a meal or a drink while admiring the relaxing garden. A definite must go if you are in Launceston!