We went to Tasmania one week ago and I booked Natalie's place for two nights. But after we arrived in Tasmania, greater Brisbane was locked down and we, who were from Brisbane, were told not to travel. I had to cancel the booking with Natalie. During the prcess, she communicated quickly and kindly. She gave me a full refund even though my cancellation wasn't made within Airbnb's time frame. I didn't have the opportunity to stay in her place so I have no idea about her place but in terms of communication, Natalie is a considerate superhost.