This was without doubt the worst Airbnb I have ever stayed at.
We paid a premium of $4089.75 for 10 adults (including 2 Airbnb superhosts) to stay 4 nights from 27-31 December.
This house let us down on so many levels. The house was generally dirty, smelt of smoke and was unkept:
* The downstairs rumpus room/ “5th bedroom” reeked of smoke and was so strong that two of our party had to move out half way through.
* There were spiderwebs all over the balcony and indoors in window frames
* The banister was broken above the stairs, which would be dangerous for children
* Dishwasher wheels were broken
* Many plates and cups were chipped and broken.
The house was also lacking absolute basics, eg:
* Not enough cutlery- 8 forks when it is advertised to sleep 16.
* Only one roll of toilet paper per toilet - we ran out on day 3
* No sugar, milk, tea, salt etc
* Insufficient cleaning equipment to wash clothes or dishes
However the worst part of our experience was our dealings with the host. We tried to resolve our issues with Julie directly, however she has been completely unreasonable and made false accusations that we checked out late and left her cleaners waiting for us, and that we left the house dirty- both of which are completely untrue. We have time stamped images to prove we checked out on time and that her cleaners were not outside waiting for us, and my mum personally wiped down all surfaces and swept the house before we left, leaving it cleaner than when we arrived.
We have been forced to involve Airbnb in a dispute, a first for me on this platform. Airbnb has been assisting to obtain an appropriate refund.
Prior to this stay I had never sought a refund and had given all 5 star reviews.
The whole stay has been extremely disappointing on what was meant to be a highlight of, and our only holiday of 2020.