When we got there the house had not been cleaned. Beds had been slept in, nothing was wiped down or cleaned in the kitchen, bathroom or living area and used towels were all over the bathroom. When we reached out to Yiannis he said something had gone wrong with the cleaner. His only solution was to send the cleaner while we were already there and offer us a $50 refund when the service fee we were charged was at least $80. When I told him that I was disappointed and that he would not receive a good review he did not off anything helpful but rather tried to persuade me to write a good review for him and he would do that same for me. Which is highly inappropriate. We were understanding that it was an issue with the cleaner and we cleaned it ourselves and we did not take the refund but to offer no helpful solution or provide us with any compensation and try to coax me into leaving a good review so he would leave me one is pretty absurd. We were good guest, we were not the issue, and if you do not have a foolproof way of making 100% sure the house is cleaned before the next guest arrive that is not on the new guest but on you and your system. All in all we were very disappointed.