Steve and Kirby were helpful and responded to queries before our arrival promptly. They gave us all the information we needed to get access easily. The place is great value for money and in a great spot. (There is a superb farmers market every Sunday 30 seconds walk away. The food was second to none. And the warves/Salamanca Markets are a short walk away too) Nice furniture & comfy beds. So my rating is a bit harsh and easily fixed. The shower dripped loudly all night and the toilet door handle came off. There were leftovers in the fridge from a previous guest and some things hadnt been cleaned as well as they could have been. Perhaps put in a soft soap dispenser. The bar of soap was disintegrating in the shower.