My partner and I were really looking forward to a relaxing weekend away in Coles Bay. We booked a house through Airbnb for two nights, valued at a total cost of $411. Subsequently we found out that this property was one of many managed by Frecinet Holiday Houses.
Unfortunately, we did not have the relaxing weekend we had planned. We had booked a house with a spa and upon running the water, worked out that there was no hot water available! We tried to fault find ourselves so we could manage accordingly, only to work out that the hot water switch would not turn on in the switch board. We phoned straight away but unfortunately this would not be a quick fix and we would be moved elsewhere the following day and would be refunded for the first night accordingly, at this stage we were happy to be refunded for the first night and be moved elsewhere for the second. We had to boil the kettle numerous times just do to our dishes and were not able to enjoy the house at all. This was not our only inconvenience while staying at this property however. When we arrived all bedroom doors were closed apart from one. We wanted to chose our bedroom but instead were allocated to one bed that had been made up. The rest were bare mattresses and there was no spare linen available. I am unsure what would have been the case if we were brother and sister, or even if we were to have an argument and wished to sleep in separate beds.
The following morning we carted all our belongings back to the car and were moved two houses up the road to a house that didn't have a spa and was absolutely freezing cold.
I had to contact the office the following week regarding my refund for the first house, where I was told I would only get a $50 refund, meaning that excluding the associated air bnb costs this property with no available hot water was still over $130 for the night and I still paid full price for the second night. I was extremely upset by this and was met with a very bad attitude from the manager who told us we were still able to enjoy the house, as well as being threatened with 'legal action' if I made a negative review in regards to the service I received.. or lack of.
I urge you to read other reviews before booking with Frecinet Holiday Homes - it seemed as though other clients have experienced similar issues with beds and also hot water. Also for future reference, this house is joined to another house which we were unaware of. Think very wisely before booking with Frecinet Holiday Houses.