Unfortunately I didn't get to stay at Carolyn's place due to COVID and the sudden lockdown in Victoria ie a seven-day lockdown started at 12:00am on Friday and applies to the whole state of Victoria as at midnight Thursday so we had to leave Tasmania in a hurry if we wanted to get back home. I requested a partial refund and Carolyn flatly refused even though the cancellation was due to no fault of ours but the fact we couldn't afford to stay in Tasmania for a further seven days. I totally understand the rules and cancellation guidelines but a bit of leniency would have been very much appreciated.