They've looked after us while we were at their property. I like the little note they left for us for me and my wife. These guys are very accommodating to our needs. At one stage we have to change the dates of our travel and they were very helpful in resolving the issue. At the last minute we have to bring our kids with us and my wife forgot informing them of the changes, like I said they were very accommodating. I was quite embarrassed at first for not letting them know in advance but these guys are just amazing. I would highly recommend these guys for anyone that is going to Launceston. Would definitely be going back to there place