Only giving 1 star because I can’t give 0. They confirmed our booking and sent us check-in details for the lockbox. We arrived. No key in lockbox and people still in the cabin we booked. We tried to call the ‘urgent’ number which was a voice recording that advised us to text them with urgent enquiries. We spent 3 hours in the car outside Seppelts View waiting for their response - sent 10-15 texts from 2 separate phones, messaged them on the Airbnb app, tried emailing them, everything. We heard nothing from the hosts. It’s now 24 hours later and we have still heard nothing from them.
Airbnb support was able to cancel the booking for us and offered a refund and coupon. Luckily a very generous, different Airbnb host offered us their place to stay, as we had already arrived and were several hours from home. It was a very distressing experience with many tears shed as a result of the disgusting poor communication and error made by this host.
Stay away from this place! The whole place looks very run down. We stayed 3 years ago and it was beautifully kept with farm animals and lawns. Now everything is overgrown and no animals. They said initially they’re doing ‘renovations’ which is a lie. It’s blatantly neglected with no work being done. Just a total mess of a place. Do yourself a favour and stay somewhere else!