We booked a 3 bedroom accommodation for myself and two of my friends who came down from Melbourne. We were so looking forward to a relaxing girls trip in the Barossa. We were greeted with a lovely accommodation in Barossa on Sturt, clean and cosy with some thoughtful touches like wine, snacks and breakfast provisions.. Unfortunately our excitement was quickly dampened when we realised that the third bedroom was not made available and I ended up sleeping on the couch for the duration of our stay, not ideal at all.
We booked this cottage because the listing is advertised as a 3-bedroom cottage, a paramount criteria in our selection. However, because there were only 3 occupants, the accommodation became a two bedroom cottage! This has never been our experience at any Airbnb accommodation in the past. It would have been beneficial to have this made much clearer in the confirmation email. A simple "You have booked 2 rooms in Barossa on Sturt ..,,...." would have sufficed. Instead you have to read everything and then somewhere towards the end is a paragraph that is a generic notification explaining which room you are eligible for depending on the number of occupants.
The listing also did not mention that the house is sited on an incline and may not be appropriate for someone with accessibility issues. You have to climb up a fairly steep gradient to get to the house. Not an issue for us but worth noting. The photos of the house only include the lovely bathtub without revealing the shower is on the bathtub. This again may post challenging to someone with accessibility issues.
We couldn’t get in touch with the hosts after checking in despite numerous phone calls and messages. We were agonising over the sleeping arrangements as we were reluctant to share the room. Furthermore both rooms had queen bed instead of single beds. The host's response on the next day was for us to pay for 5 occupants rate to access the 3rd room.
We don’t have any ill wishes towards our host but want to make sure others don’t get caught out by this technicality.