There is no denying that this is a stunning property. The gold room was gorgeous, well appointed and everything you would expect from a manor house. The second room unfortunately paled in comparison, with a literally a tv the size of a laptop screen and electric blanket that was a single size and only warmed one side of the bed (I was freezing and Mum was like a hot water bottle ha ha).
The main living space lacked ANY form of heating and we found ourselves utterly freezing in literally sub zero temperatures. We were forced to eat and huddling around a heater in the main bedroom...not what you would expect from a property that charged over $1,200 for a weekend (I mean who wants to eat dinner in a semi circle around a heater in a bedroom????)
Breakfast was scarce and there was a distinct sense of a lack of generosity about the place. As a long time Airbnb user, I’m used to small thoughtful touches rather than 3 tiny packets of cereal for breakfast for a group. I’ve stayed in properties for $120 a night and they were so consumer focused, as well as places $2k a night which were sensational (thorngrove manor for example)
The property is grand and stunning, but it’s not decked out for winter unless you intend to wear snow gear.... to BED...I’m not even kidding! ( the pool is covered so you won’t get the photos you see on the air bnb page etc). In spring/summer months I’m sure it would be magical. We informed our hosts we decided to find alternative accomodation for the second night we paid for due to the sheer freezing temperatures in the home-it was utterly inhabitable. We weren’t offered a refund, rather we were told if we wanted to visit again they would heat the home. I think they need a lesson in customer service. As a business owner I would never treat my consumers that way-that’s not how you treat someone spending that amount of money.
There is no wifi codes provided so expect to not able to contact the outside world during your stay. I couldn’t receive texts, check my work emails and there was nothing in the info books around how to access it.
I think this place could be magical, it just needs a passionate manager who understands customer service, who is generous and genuinely wants their customers to enjoy the experience.
It’s hard to determine whether or not to recommend. The building is lovely, it’s just not particularly comfortable. I think there are other manor houses who really understand the customer, are passionate, generous and decent, I don’t think this place is it. It’s not about the asthmatics alone. To be fair, it’s about how you utilise the property and how it makes you feel. My rating? 2/5 they need to lift their game and not focus entirely on profit. I’d rather pay an extra $200 a stay for those little touches to include those who care about the customer experience. I hope this is a realistic wake up call to these guys. It’s a competitive market...do better!!! People will return because of the experience you created, not because your MO is income generation. We should have been provided a refund for a second night after raising our issues you directly. . That would have been the right thing...but these people don’t do the right thing, they put them and thier bottom line first....and do we really want to support businesses like that? I think not, choose elsewhere until they learn the art of decency and hospitality.