We did not meet Penny but she sent detailed instructions about the location and access to the property which were great. The studio is as pictured. The bed is comfortable and inside the studio is clean. The complex itself is grotty. The studio has a good aspect, opening out onto a courtyard. Its location is fantastic, right in the centre of Byron Bay. i have given a three star 'average' rating but in fact it is 3.5 stars. it is not 'great' but it is very good.