Vicki,
Vicki contacted me prior to check in to let me know that she was away at work but if I wanted to I could check in earlier which was thoughtful. She was also very helpful, when my car got backed into parked out on the street (not a busy street by any means) and no-one left a note. Vicki said it was fine to park on the grass in front of the house. We thought it may have been the street sweeper that goes around early in the mornings so Vicki made contact with the local council for me which was very thoughtful. It turned out not to be them but both the council and Vicki were responsive and thorough. The little touch of some tim tams and toffees was a nice welcome. I resisted the tim tams but the toffees got the better of me!