Shaun’s service was great - always responsive and helpful however we had many disappointments with the property. Paid for an air conditioned house, only to find out the air conditioner upstairs didn’t work (this was a disaster with 2 infant baby’s in 30degree + days). We had paid for the babies yet they didn’t have a bath towel - Shaun quickly fixed this however still frustrating when you realise during bath time. The house needs work - nearly all doors and windows barely open and don’t even try lifting the blinds (it’s a house by the beach and those things need to be changed often)! Only one remote had batteries so we had to keep swapping batteries around every remote in the house. The house doesn’t have a bbq which we were shocked by! Super frustrating that dining and living areas only have enough seats for 6 people ( when you have a house for at least 8 there should always be sufficient seating). House is great location, management team are great but house needs some attention.