There were a number of things advertised in this property that weren’t provided, including:
- drinking water
- heater
- extra towels
- breakfast basics
- sustainably sourced Springcreek coffee
- tea
When we messaged the host Andres to ask for some of these (drinking water and heater), we were disappointed that he first didn’t respond for 18 hours and then just asked us to call someone else’s mobile number to organise them. When we expressed disappointment in the discrepancies between advertisement and what was actually provided, Andres responded that “if [we] wanted better service, then maybe $99/night wasn’t for [us]”. It was poor communication, and a disrespectful response coming from a paid service provider, particular when we actually paid over $200/night for the accomodation. This left us with a really poor impression of the experience, despite the property’s stunning location.