Although the property was beautiful - we found it quite impractical and our stay quite disappointing. Due to the guests before us checking out late, and then a terrible car accident, the property wasn’t ready until 1.5 hours after check in time. Jen was very apologetic about this and offered us a late check out time and to book us a taxi to the airport which was very considerate.
We decided to leave 2 nights early due to the remoteness of the property (more like 20 mins out of town despite what the description says) and because we didn’t realise that we would so desperately need a car to get around. Although the description says it’s recommended to and from airports, you must have a car the entire time as you will have no phone signal to get an Uber or taxis. We left on our own accord as we desperately wanted to make the most of our time in Byron and did not want to drive around therefore our issues were unlikely to be resolved through discussion. We simply wouldn’t have booked had we known it was 20 minutes out of Byron.
The aircon did not cool the property and despite turning the temp down, it did not change the temperature of the cottage and we really struggled for a good nights sleep. Despite Jen reassuring us it was functioning, our experience was that it clearly was not.
The wifi is not the issue (although it’s great this has now been included in the description), it is more so the fact that you will not get phone service at all.
Kitchen was not too clean either which may have come down to the rushed clean as we arrived while the property was still being prepared after the previous guests left.
I would recommend this property to those who want a very quiet stay, disconnected from the rest of the world but I don’t think it is for everyone. I think that due to circumstances we experienced some issues and problems that prior guests have not and it was very disappointing to not have received the complete service that we paid for.