Pros: We had a lovely stay here like we did last year (we're returning guests!). The house is absolutely beautiful, and the serenity is breathtaking. It's so peaceful, and you feel so zen being here.
Con's: Stay clear if you think you might need to cancel your booking or cancel any of your nights. I had to cancel two night of our accommodation and organised this with A Perfect Stays 24 days prior to our check-in date.
Under the policy, they said they would try to rent out the property in order for us to get a refund, but the listing was never processed back on Airbnb. After paying $627 per night and giving them 24 days' notice, they could only rent the house for one night, and I received a refund of $368.54 in return.
If we would have known only 1 night was used, we would have changed our plans and used the other night we had paid for. As we stated when we first told them about our situation that we would try and make things work. When I asked about it, after our checkout, their support team said "We currently have a staff shortage which makes things difficult managing over 200 properties and to keep track of cases like yours. Very sorry again and our accounts team will be in touch soon."
When you're a repeat guest and have spent $6,224+ coming to this house, it's a really poor customer service experience to have. Based on that interaction, my company and I will spend our money elsewhere at another property in future.