Unfortunately we did not get to experience this property - it looked good from the outside but we were unable to open the key lockbox and had no phone coverage to contact the host from the property. We then travelled to the nearest town and borrowed a phone from local cafe staff - highly recommend Flutterbies and Ian and Raj! The cafe was already closed when we got there and the host told us in the borrowed phone to try the lockbox again - knowing that we had no phone coverage at the property. When we still could not open the lockbox with the host’s further instructions we gave up and drove home - the cafe staff had told us that as we did not have Telstra the nearest phone coverage was 30 minutes drive from the property. We are a family and were travelling with our 10 year old daughter and dog and it was getting cold and dark by then - it was already 4 hours since we had left our home.
When we had driven to within our phone signal on our way home we received a further message and call from the host advising us that there were spare keys - unfortunately too late for us.
Both AirBnb and the host were unsympathetic to my initial request for a refund - stating that because the host tried to help that I was not entitled. I have eventually received a refund for less than half of what we paid for the booking. The host has since advised that they will consider our advice about the phone coverage.
An expensive price for us to pay for a much anticipated holiday that we did not get to experience.