My family and I had an awful experience.
The house hadn’t been cleaned by the check in time (dirty towels in the bathroom, beds unmade, unclean surfaces throughout) - when we notified the host they advised that cleaners simply forgot and were unable to give an ETA as to when the house would be cleaned and available. 2.5 hours later the host finally advised it was ready. We re-entered the house to discover it still hadn’t been cleaned properly - hair on bathroom basins, pubic hair / grime on the toilet, dust on bedside tables and consoles and pests (ie spiders) throughout the house including noisy possums in the roof. We informed the host they chose to ignore our complaints.
The house is also next door to a construction site (check on google maps / six maps and see for yourself) so you wake up to construction noise (hammering and electric tools) from 7am and this continues through to the late afternoon.
The second last day of our stay - the property had no electricity due to ongoing electrical issues with the house (there is even a note left from a previous guest stating do not use the switch in the powder room risk of being zapped dated 1/01/2022 - and electrician also advised he was at the house only a week earlier for another electrical issue) - host said we would have to open up for the tradesman to ensure none of our personal belongings get stolen - we had to cut our day trip short in order to be back in time for the electrician (the host gave my mobile number without consent) effectively the host didn’t want to do their job of arranging a suitable time with the contractor.
After several complaints the host waived the $300 cleaning fee - and this was only because the cleaner did not charge them because of the poor job - the host offered no other form of compensation. $300 is not significant when you consider that we spent $6000 for 6 nights. We have raised the issue with Airbnb support they apologised but informed their hands were effectively tied. They offered to waive their service fee of $400. Again it’s ridiculous that others are having to compensate us for the failings of the host!! Not to mention how could you not ensure a property is cleaned during a COVID outbreak!!!
Horrible accommodation - the only positive were the two black swans that visit in the evening - hopefully the host rectifies the issues for others.
Note the only reason we did not cancel the reservation and seek new accommodation was because there was nothing else available that was suitable for a young family of four close by (nor did I want to stay at another Airbnb property after that experience- it has put me off Airbnb for good)!!!