Rose’s place was in the most perfect location. She was always very responsive when we made communication. The apartment was really beautiful and the backyard was just perfect. However, on arrival there was a rather unpleasant brown surprise in the bottom of the toilet that clearly had not been flushed let alone cleaned, both bathroom bins had not been cleaned out (unsanitary products in bins), the floors were quite dirty, there was hairballs and there was mould in the air conditioner. Rose was very apologetic about the situation. Rose did offer to get the cleaner back however we had already cleaned it up. Sadly when we asked if we could have the cleaning fee reimbursed (due to the fact we did the cleaning) she refused. Very unfortunate as it is the perfect little getaway and wouldn’t have been able to fault it if it was properly cleaned.