The house location was absolutely amazing, the place was clean and had everything we need it.
Unfortunately the lack of communication let us down.
I personally think having proprieties been managed by real estate on Airbnb loses completely the personal touch, and humanisation. It became much more a business than anything else.
We have asked if the house had a blender and the manager said no, only to discover that was a juice maker. We have asked if there were a hair dryer and we did not had a straight answer.
Just hours before our check in we were advised they were running 2 hours late, which was quite disappointing as we were all driving from different cities and with babies in the car. Considering the situation we would like to at least get offer a late check out but again they couldn’t provide that as they are running a business.
I think it needed a bit more flexibility and genuine personal caring.