We didn't get the opportunity to meet Connor, but he was very quick to respond to any of our messages and seemed very friendly. The unit is a great location- around the corner from a cafe/ mini supermarket for a coffee first thing in the morning, 15 minute walk to the beach and 10 minute walk into town. Access to the street and parking is easy. Kitchen was stocked with basics which was really helpful and cooking facilities were great. The washing machine was a great extra considering we were traveling with our 9 month old baby and so was the streamline decor! I found the beds to be comfortable, although my husband had a crook neck by the end of the week. Photographs make it look like both beds are in the same room, but they two separate bedrooms. The patio furniture was not the same as what is shown in the photographs (what is there is much more basic and not as pretty) and the couch is quite dated, slumped and the fabric on the seats was frayed (we removed it). The backyard is not completely private - although we were given exclusivity to the area, the main houses kitchen window and verandah (which was really messy) looks straight onto the grass/pool area which we were disappointed by, as the photographs disguise this very well. Wifi only works well when sitting near the sliding door and on the patio. The unit was not as clean as we would expect - particularly under the couch and beds.