Caryn had everything sorted for us in a very professional way. Key pick-up and drop off was simple and accounted for outside of business hours which was excellent. Shortly after the booking was confirmed Caryn provided us with an email setting things out very clearly, including alternative contact numbers if required. We've stayed at Byron Bay five times over the past six years and this is certainly amongst the best accommodation we have had. The apartment was professionally clean on our arrival and it is in a fantastic location only a few minutes walk to the beach and easy walk to the shopping centre. It is also in a very quiet area with almost no traffic so you can really relax and wind down effortlessly. All the appliances worked well which is great if you just want to stay in and make a meal. Air conditioning is a bonus as can bring down the temperature on a hot day quickly if you need to. The spacious rooms and two bathrooms also help keep the environment cool and uncluttered. All up, a great apartment, in a great location, with a host that knows what they are doing and makes things as simple as possible, which is exactly what you want from a holiday!!