No hot water - gas had run out (apparently that morning). We found out when we arrived and made many attempts to contact Diane via Airbnb messaging, text and phone calls (emergency number for maintenance was available at the property) both that night and the next morning. Communication in return was disgusting and we were ignored until we requested a full refund of our accommodation fee the next morning. Unfortunately we had to rearrange our whole weekend and rebook/relocate somewhere else.
Such as shame as this spoiled our entire trip. Thank you to Airbnb for taking this matter seriously.
Also no toilet paper. And we questioned the cleanliness of the house as the cleaners would have been unable to use hot water for anything.