We never made it to Pocket Pines which we booked for 2 weeks, due to the severe weather and floods with the highway and roads being closed for extended periods of time. However our encounter with Jo via internet and phone could not have been any better. Through the very difficult times Jo and her family were experiencing due to the floods, she always kept communication open and made us feel we were one of her priorities. We had to make a hard decision to cancel our accommodation. Jo was so proactive in getting our money refunded so we could still enjoy our holiday although not where we planned. We can't thank Jo enough. We are definitely rebooking the Pocket Pines. I hope others will too to support the communities up Far North NSW and people like Jo and her family. Fantastic hosts.