Terrible experience, I really don’t want to write about negativity but I really feel this should be said so no other travellers go through what we did!
It definitely wasn’t a place to bring a small family with younger kids… there are permanent residents there who complained because the kids where having loud fun in the pool.. but it was ok for the Permanent residents to play loud music until the early hours of the morning and have their dogs in the pool area wrestling in the gardens and making mess which we were blamed for. One of the permanent residents even abused and repeatedly swore at my kids aged 5, 10 & 13 to the point where my 5yr old daughter was scared and teary eyed.
The owners of the air bnb Tracy and Scott turned up at the front door without any prior contact and started blaming us for garden mess around the pool and a broken skimmer box lid which was already broken before we got in the pool. They were immediately threatening us with eviction and calling the police without even consulting us in an appropriate manner first, they were sternly singling out the children and interrogating them, it was extremely over the top and was a very uncomfortable situation and dealt with very inappropriately which put a huge dampener on our relaxing Christmas holiday..
I’ve never experienced such inhospitable, rude behaviour on a holiday before. We are quite a meek family and have enjoyed many great Airbnb locations and experiences before without a problem and all have had great reviews about our family.
As far as the premises goes.. I’m not sure what they spend the extra $80 which they charge you as a cleaning fee.
Upon arrival the floors and most bench tops were dirty along with windows, most cups and dishes were dirty and had to be rewashed before use, the dishwasher provided doesn’t work properly so we washed by hand., even towels had stains on them.. was quite gross.
There was mould on just about every curtain and we really questioned using the air conditioner as it was infested with mould and looked like a health issue. So many areas of the house which just hadn’t been cleaned properly.
There was no exhaust fan in the bathroom toilet, so as soon as someone used it, it stunk the place out for the whole stay.
There wasn’t enough blankets for everyone, we were using sheets for blankets. We had to put the lightest kids on the fold out bed as it was paper thin and full of springs, extremely uncomfortable.
There was no appropriate place to hang out washing and they provided a small foldout clothes line that wasn’t even strong enough to hold 2 wet towels.
We attempted to cook a bacon and egg breakfast by the pool one morning as the kitchen area and implements are to small to cook for a family. The hot plate was putrid, So we had to clean it before use, but when I opened the cupboards underneath the bbq to get to the power switch to turn the bbq on there where mice and it absolutely stunk like mouse faeces!!! Well that soon put a stop to breakfast by the pool.
It wasn’t all bad though, the town of casuarina is a beautiful spot and we spent many hours surfing in it’s beautiful beaches, but we definitely won’t be experiencing it from this Airbnb again.