I spent a couple of nights there. The view is gorgeous and the cabin was comfortable. The place is calm and easy to find, yet it could benefit from a little more attention to detail.
-	BEDROOM: The flat sheet had a masculine body odor, it was so moist and soft (from being drenched with sweat) that we had to take it off.
-	KITCHEN: The coffee jar had a blond hair in it (a photo was sent to the host, to which she did apologise)
-	BATHROOM: The towels have a damp smell – this has been previously mentioned by another guest last year
-	NEXT DOOR: I was also disturbed by the noise from the other room
Hygienic sheets are an absolute must. No one wants to spend their rest-time in someone else’s germs. So I asked the host for a new sheet set. I would have happily changed the bed myself have I been given new sheets. Unfortunately, I was refused.
The reason being that she was away, and that I’ve contacted too late (it was 7pm). It's never nice being blamed for something. We drove all the way from Brisbane, checked in around 5pm and expressed our concern as soon as we found out the unclean sheet. I was also advised that everything is laundered professionally, and that the cleaners spent hours cleaning that day.
Unable to obtain a new sheet set or simply some sympathy, the owner offered to organise a full refund which means we had to check out knowing we had nowhere else to go – we would have moved if it wasn’t Easter long weekend. In the end, we removed the flat sheet (fitted sheet & pillow cases seemed okay), we slept with the quilt cover and the thread (the bed was comfy).
I appreciated her prompt communication. However a simple ‘No’ would have sufficed, and more empathy from the host would have been appreciated. Due to all of the above, I will look for another accommodation when I’m in Byron Bay next.