The worst experience ever. As I entered the property it had an overwhelming stench of mould.
I quickly called the property manager who rejected my facts with a defiant barrage of excuses including, , ‘ There’s no mould’ , then ‘opens some windows’( it’s a week till Winter) , then ‘this is the smell you get in the rainforest ’ , then, ‘ well it’s been closed for two days. . .. I told her I live in a similar environment, close my house for 6 weeks st a time when I travel & do not accept mould for this priced property.
I sent many clear photos to Airbnb who were exceptional. Acknowledged the huge problem and refunded straight away.
Then, in another shock, when I dropped off the keys , the property agent at ‘A Perfect Stay’ again told me there was ‘no issue , experts had visited ’ And I should have done what she suggested and opened the windows. I’m very sad for air bnb and the owners that this sort of defiant and rude behaviour exists in a service industry. It’s a lovely property and if the issues are contained it would be a very nice place to stay.