DON’T BOOK! THINK TWICE...
1.Photos do not reflect the presentation of the property, advertising is misleading.
2. Rat faeces found behind pillows on beds on top of the mattress platforms. Rodent problems inside this home. Bedroom vanity draws were filthy with hairs and other... My elderly Mother and Father made their bed on the Saturday morning to find two spiders in their bed between the upper sheet and the doona! Hard to believe I know however I have kept photos of everything because it’s almost unbelievable.
3. Fridge wasn’t working, house was not cleaned.
4. Floors unclean - dirty and dusty, dead insects, dead cockroaches under floor rugs, food and crumbs under lounge pillows. Cobwebs everywhere. THIS PROPERTY ADVERTISES: ‘Enhanced Cleaning’ status - that’s a JOKE! This place was filthy. Wipe your feet on the way out! Photos submitted to Airbnb.
5. Cool room destroyed our food from the smell of mould in less than 12 hours. Cook tops on stove dirty.
6. Bedrooms have French doors that open outside, can be pulled open and unlocked from outside, not safe for children.
7. Spa was filthy with brown water not sanitised for human use.
8. BBQ was filthy we had to clean WORSE it was only a 2 person camping Webber! Not suitable given the homes advertises for 14 guests, 7 bedrooms. Yet this property comes with a BBQ that means you have to cook 5 times to feed everyone!
9. Coffee machine that doesn’t work.
10. All kitchen wear needed to be washed before use, dirty cupboards. Tea towels that look unwashed - disgusting.
11. Smoke alarms removed!
12. Dirty marked walls throughout home, doors that are damaged, rotten at bottoms and needing replaced that could not be closed. This is a home in need of major renovation and lacking general maintenance. The photos depict something very different!
13. Damaged outdoor cane furniture that you might fall through if you are not careful.
Reported issues to the host (Renae) on the Friday afternoon after checking in. Host and owner then offered to send cleaners and a spa person on the Monday some 2.5 days after checking in! We spoke to John the owner on the Saturday morning who subsequently agreed that the best solution was to allow us to move out and find another property on the Saturday with an understanding that we would reach an agreement to be refunded for the remaining 6 nights of accomodation fees already paid. We wasted the whole of Saturday trying finding another home, another $12k spent booking an alternate home nearby - thankfully this new property was immaculate and reflected the Airbnb advertisement. Ever since vacating on the Saturday we have chased and chased for the refund as promised by John the owner however John has done the ‘David Copperfield’ disappearing act since vacating. John has not been available to talk to us NOR to speak to Airbnb! Renae claims she is not able to make a decision, subsequently Airbnb have failed to protect their guests adequately with an absolute rogue host! We have submitted over 40 photos to Airbnb supporting every complaint, unfortunately this platform will not allow me to include photos in my review which is very disappointing. We are very concerned the next family will do what we did! Be captured by the beautiful idyllic images of this home and book, to arrive and be massively disappointed. Don’t get me wrong this is a home that with $200k invested it could be just stunning. My husband and I are also Airbnb Super Hosts, we are huge supporters of the Airbnb platform with two high end luxury properties one in Sydney and the other in Queenstown NZ. We understand the Airbnb expectations of hosts when it comes to cleanliness, presentation and accurate descriptions. This property does not fit the description and/or the photos. The advertising is misleading and misrepresents the property. It’s disgusting to think that a host would treat his guests with this level of contempt. Laura and Garth Makowski.