The house itself is gorgeous - very clean and in an amazing location.
Unfortunately we had some issues.
Upon arrival the heater was broken. We came in the middle of winter and there was nonstop rain and cold temps so the house was freezing - I messaged immediately and was told the repair man would contact me - no one did that day.
The next day still no response so i spent the entire day chasing them up - my kids and I were huddled around the oven with our coats on.
After 5pm on day two he came - bad news - heating couldn’t be fixed. Said someone would contact me tomorrow to bring heaters.
Next day still no phone call and once again i had to hound them to get some heaters - three small radiator heaters arrived after 5pm day 3 - they were pathetic - only warmed a 5cm radius.
Then the stove top stopped working - was seemingly out of gas- contacted them but no one called me back that day or the next. We checked out day 5.
At over $800 per night this kind of customer service is unacceptable.
I suffer from reynauds phenomenon which is triggered by being cold - I was in pain the entire time. I ALWAYS make sure I book places with heating - I am livid