DON’T STAY HERE SAVE YOUR MONEY
This is the worst Airbnb I have ever stayed in.
Cons
- Bedside draw contained numerous used condoms with associated foul and disturbing odour (photos available)
- Rear bedroom had ants in the sheets
- All guests had back pain due to sleeping on old and worn out mattresses.
- Travel cot provided was faulty
- Notified one week before check-in that only one toilet of the two promised would be provided for 5 people. No compensation provided.
The host was self righteous, full of excuses and was a poor communicator, ostensibly charging top dollar for minimal effort.
The main bedroom had a pungent smell, the source of which we couldn’t ascertain... until the last day when we discovered a bunch of unsealed and USED condoms in the draw, left there prior to our arrival.
We almost threw up. It wouldn’t surprise me if they are still waiting there to assault the olfactory senses of the next guests.
I hired this Airbnb based on the fact that it had two toilets. A week prior to check-in, Jill emailed me and asked if it was ok that one was being renovated and can’t be used.
Not much I could really say considering it was too late for me change or cancel. Having 5 adults using one toilet, which was in the same room as the shower, was not ideal.
We set up the travel cot when we arrived and found it to be faulty. We attempted to call and message the host who did not reply or answer, even though they had just messaged us moments before.
This resulted in our daughter sleeping on the floor for the first night and us not getting sleep due to concern for her welfare. It was extremely stressful and upsetting.
The host’s husband popped in; unannounced the next day to check the cot. He spent the next 10 minutes fumbling around with the cot, repeatedly asserting that there must be a “rational” explanation for our inability to set up the cot. The implication being we lacked the ability to think critically? Once he finally admitted the cot was faulty, he absolved himself by stating he was not legally allowed to set it up for us prior to our arrival.
That doesn’t stop you from checking that the cot or any amenities you claim to offer for that matter are in working order.
Received no apology or compensation.
Luckily the Byron bay baby shop helped us out which we were extremely grateful for.
If you have read this far on thank you and if you stay here I hope you have a better experience but there are much better places to stay in Byron so save your money.