Tricia is very friendly but not always responsive to phone calls - we had to wait over 1/2 hour on our first check in after a 6 1/2 hour drive - called Twice no response texted no response finally got through on the 3rd call - had to wait 15 mins on the 2nd check in - Tricia seems very nice but the place is VERY tired - old bed linen,dented bins,rusty shower curtains and unclean soap holder - we did however appreciate the wine and cheese&crackers and the facilities of the hotel