I have stayed in Ballina and the Northern Rivers region many times in various places including the expensive hotels in town. The facilities and views were equal if not better than those. They were very flexible with check in and check out and also quick to respond to any questions or phone calls. Everything was new and clean and well decorated and my kids felt comfortable as well.
I asked if they had a port a cot and they quickly got one for me, very pleased and looking forward to staying in the future!