From the outset I didn’t have a positive exchange with Charlotte. She wasn’t nice to communicate with and actually wrote a comment in our exchange that wasn’t meant for me but was clearly referring to me. We were travelling with our 18 month old daughter and dog and it seemed like a convenient spot so I went ahead and booked. I organised an early check in of 6am for an extra cost as we were travelling overnight from Sydney. We ended up arriving two hours earlier than we had anticipated. We had the details to check in independently so instead of disturbing them we planned to quietly enter the seperate granny flat and rest after a long drive. Unfortunately, their dog came out barking loudly and woke up Alex. It was a confronting experience and instead of greeting us he informed us that we needed to pay for another nights stay, which we wouldn’t of minded but didn’t appreciate the communication style. When we woke in the morning their dog was growling, snarling and barking at the door of the accomodation. Our 18 month old daughter was upset by this and we decided we couldn’t stay. My husband took our dog outside and their dog actually tried to attack our dog. My husband went and explained all this to Alex and he refused to cancel the booking and put all the blame on us for arriving 2 hours earlier than anticipated which we had apologised for. I’ve not experienced this behaviour from a host before, especially as they knew our circumstances with a baby, a dog and overnight drive. We felt unsafe, uncomfortable and offended.