Luke and Jacqueline's place, Casa Famiglia, is great. We stayed there for almost two weeks, as we relocated to Ballina, was looking for a longer term rental accommodation and settling in. The check in process was simple and accurate. We found the place clean and tidy, and quite spacious for a family of four like ours with two children. The house is located in a quiet and family friendly suburb, and walking distance to the major shopping mall in Ballina. We admired the hospitality by Luke and Jacqueline, and their excellent and effective communications. They have provided nice and rich personal touch to the place. They have added many extras that you would enjoy. Being new in AirBnB, Casa Famiglia and their hosts have done really well. A highly recommended place to stay.