Please be aware that you can book accommodation through the main website called Santai Retreat. The regular rate is much cheaper than this airbnb booking and they often have sales. For example, we paid $538 for 2 nights accommodation. If we had've booked through the main website we could have booked a 5 night stay, including a bottle of wine, chocolates and 30 min massage each, for only $496 for the exact same dates. If we had've found this out before our 5 day cancellation policy started, we would have cancelled our booking and rebooked through the website. We did try to email the site manager (Di) regarding this price difference however she said she never received our email, so this is something to also be careful of when trying to contact hosts through email.

Another downfall was having to pick up the key. You have to drive to a place to pick up the key in a mailbox (about 10 mins away from the accommodation) rather than having someone meet you at the accommodation. Also, because it was privately owned, you were not allowed to ask the front reception for anything. The site manager, Di, was also hard to get in contact with. She did not respond to our emails very promptly (days later) and would not answer the phone when called. You also could not leave a voicemail message (her answering service requests that you don't leave a message but rather email instead). The best way to contact her was through text message.

However, if you are happy to book regardless of the price difference, this airbnb accommodation is beautiful. It was equipped with all necessities and was very clean.

I feel this review was a very honest representation of our stay. I would have liked to have given 5 stars for the comfort of the actual apartment, but the communication and price rate tarnished our stay. Knowing what we could've had for what we paid was a sickening feeling right before christmas. Overall, we tried to enjoy our weekend for what is was and would like to go back to Santai Retreat. However, in the future we would book through the retreat's actual website unless the hosts of this airbnb were willing to match the rates.