Do not stay with Melissa. We were impacted by last minute QLD border closures and would have been forced to hotel quarantine for 14 days over Xmas and new year if we went ahead with the two day booking - at our own expense. Melissa didn’t care and took the whole booking amount of $800 for two nights. Even the ACCC says the ethical thing to do in these circumstances would be to offer a credit note or the ability to rebook which we asked for and would have been happy to accept but she refused.
To be honest it’s greedy and cruel to people at Christmas to take the whole booking amount in these kind of circumstance and I’d never recommend anyone stay here. $800 is a lot for doing absolutely nothing. To not offer any kind of flexibility in what are unique circumstances beyond it control.