Michele was quick at replying to emails. The room was very clean. The bed was very comfortable. The vet was lovely, to wake up and see swimmers and paddle boarders on the creek was lovely. The bathroom and bed was so clean. It is a little difficult to get in and out of the car park and if you had a 4x4 I think it would be more difficult. Really lovely decor. Thank you for having us. we injoyed our stay. 🙂