- The main reason for booking this place was because it has a heated spa, we could not get the spa working at all on any of the days, even after following your instructions provided in the arrival information and the instructions provided in the Airbnb chat. I am disappointed that this was not addressed as I messaged the host 10pm to tell her that the attempts had not worked and I did not receive a reply after that.
- The morning after we arrived, we found that the house was actually quite dirty. I have taken photos of everything and attached to this email and will be sending this to Airbnb also. There were cobwebs all over the place, cockroach poo, dirt in the corners and cupboards, shelves and behind the tv’s. The tables outside weren’t wiped down, the shower is actually disgusting, there is slimy mould /algae in there and fingerprints all over the shower head.
- This house specified an enhanced clean in response to covid and it was clear that this had not been done.
- In the instructions, it request that visitors put the dishwasher on before departure, however they did not provide any dishwashing powder or tablets.
- In the instructions, it request that visitors put the towels through the wash on departure, however they did not provide any washing powder or tablets.
- The dryer lint compartment was completely full of lint, this is a health and safety risk.
- There was no bench spray. I am wondering how an enhanced clean would be done in-between visitors with no bench spray.
- The microwave still had food splatter on the inside.
- The vacuum cleaner is beyond its use by date and doesn’t suck things up very well.
- One of the outside lights works intermittently and 3 of the other outside lights don’t work at all (the one on the back deck, the sensor light on the back steps, the light above the bbq). There is also a light out in the bathroom. My partner and I both found it strange how there are so many light switches in the bedroom yet there actually isn’t any sufficient lighting in the room. It’s hard to see anything in the cupboards and bathroom at any time of the day.
- The bed needs replacing, it is sunken in and the mattress is old and filthy. The mattress protector appears to be wearing away and there are cigarette burns in it. We only found this upon departure and I’m am regretting not checking this earlier as we would not have slept on the bed knowing this.
- The a/c the heater in the bedroom doesn't work. We had it on 30 degrees all night for 2 nights in a row and both times the temperature felt like 24, we had to wear jumpers and use the extra blanket as it was so cold in the room. The ac/heater in the kitchen/living room works perfectly and was very warm at 28 degrees.
- The deck has bits of wood and nails sticking out in multiple places.
- The fridge doesn’t close properly.
- The coffee machine still had pods in it from the previous visitors and wasn’t clean, we brought our own coffee machine, so we just used that instead.
- The fry pans provided were not usable, they are old and burned, with knife marks, charcoal coated, and Teflon coating gone… they need to be replaced.
- Other utensils were also in need of replacement, the garlic crusher is not useable, it leaves a grey metallic stain on the garlic when you use it and has a rusty hinge. There is a meat cleaver that is completely rusted. These things are a health and safety concern from my point of view.
- There were no BBQ cleaning tools or products supplied.
- Every AirBnb I’ve ever stayed in has provided basic kitchen supplies such as milk, tea, coffee, salt, pepper, cooking oil. None of this was provided and we had to take time out of our holiday to go into town for basic things that should have been there in the first place. It was not mentioned in the arrival info or house manual that these things would need to be BYO.
- The house itself has so much potential, the location is perfect, it's quiet and serene and the scenery is majestic. I enjoyed sitting on the back steps just staring at the pond and our dogs running around on the grass. I am thankful for these moments of peace but I don't believe the rest of the house was worth the money that we paid. In addition, I have now had to take more time out of my week to prepare a request for refund to the host who was instantly defensive, rude and unprofessional about my feedback.
- Would not recommend staying here unless you confirm with the host that the above issues have been addressed.