I didn't need help from Nat but I had every confidence if I did she would be more than happy to help. She let me know in advance the room was ready whenever. The room is nicely finished and clean, air con is great. There were nice touches like his and hers toiletries and filtered water in the fridge. The house is a short walk to the far end of the beach which is quieter than the main area which I liked. I'd happily stay again and there is a cafe across the road for morning coffees - or you can make your own!