We didn't meet Sue but she was always available for messaging. This suited us very much as we appreciated the privacy. This location is so peaceful. The unit is really tasteful. A lot of thought has gone into the design. You can watch the sunrise from bed in the morning and the moon rise at night (we had an almost full moon!). You can see all the way to the Byron lighthouse :)) Mullumbimby is just down the road with great shops and cafes without the hype of the coast. A real treat all in all!