We stayed at this accommodation for a week with a group of 3 families. According to the list of amenities, this place was an air-conditioned house. When we started to use the air-conditioner on day1 but found it was not functional.
We informed the host, she stated will send a person to check it out, but the person could not fix it.
Weather was boiling hot so our stay was very unpleasant especially during the night and none of us got a comfortable sleep.
I requested a partial refund but the host simply declined and her response was very surprising, given below;
“The home has ceiling fans and as the location of the home is on the water simply by opening the balcony doors and windows in each room would have allowed for the area to cool down”
I am wondering how can the host add Aircon as an available amenity if it’s not in working condition? It’s simply a breach of trust and feel like I pick-pocketed, so I am looking to take this up with NSW Fair Trading.