Diane cancelled our booking citing issues with her calendar ( fair enough) but wanted me to cancel the booking.
With her no cancellation policy, this meant I only had $200 cleaning fee refunded from our $1300 booking.
When I refused to cancel, she needed to cancel as just, she ignored my continued requests for her to cancel and I had to get Airbnb to intervene.
Poor form Diane
We were coming for a doctors appointment for our son and you only added to our stress
Beware of this host!
Thankyou to Joanna from Airbnb as she cancelled on the hosts behalf and gave us a full refund PLUS a voucher for our next stay.
Excellent customer service!
Take a lesson from this Diane