We enjoyed our communication with Richard, who was very welcoming and polite and gave us a good piece of advice about the Suffolk Park area and Byron Bay. He also kindly exchanged our towels the day before we departed, as ours wouldn't dry because of the weather, and there is no dryer in the property. However, overall we didn't have a pleasant experience. We were shocked by the state of the property: it was very dirty. The floor was dirty and full of someone else's hairs, especially in the bathroom. Bedside tables, lamps and even the toilet were covered in dust. There was someone's rubbish in the bin, and the kitchen area had an unpleasant smell. We found a dirty cloth inside the washing machine. The toilet seat was full of hairs again etc. It was unpleasant being there, and the first part of the holiday was spoilt. We ended up buying disinfectant cleaning wipes to try and make it more bearable ourselves.
Not on the cleanliness, but we would like to note the bed was extremely uncomfortable and had a feel of an inflatable mattress.
We are not crazy people looking for a little dust somewhere on top of the wardrobe, but to us an adequate cleanliness level is absolutely essential in any dwelling place. We did not understand where the "cleaning fee" we paid went. If you are anything like us, we do not recommend staying in this property to avoid a huge disappointment and poor value for money.