Dismal. Poor communication meant that we weren’t able to check in on time, light didn’t work, beds were misrepresented and left for us to make, even though they were hours late to finally answer our calls so we could get in, fridge froze our food so we had to throw it all out, then they locked us out so we couldn’t enjoy our last hours before check out. Then lied to our faces. I would never normally write a negative review but I waited for their resolve and they continued to deny deny deny and it is simply unacceptable. I consider it a privilege to stay in peoples beautiful properties and maintain gratitude but this is an exceptionally negative experience. So sad, as they had the opportunity to resolve and simply chose to point fingers - poor form.