We never met Mark or Bev, but the check-in was simple and everything was as pictured (the apartment is lovely and even nicer than the pics in fact). The value is fantastic!

The one thing I would say is the pools are very much utilitarian and not really conducive to lounging. We had hoped to do some lounging and lazy bathing on our holiday and neither the beach (rips, strong winds, and drops) nor the pools (kiddy swim lessons with megaphone/lap pool) were conducive to that.

However, as I mentioned, the apartment was lovely and we were only 30 minutes drive to Byron Bay, which provided the beach setting we were looking for. Just depends what you're after.