Connor was not around for our trip although he did make arrangements for someone else to be the contact person - which we needed because the heating system for the studio did not work and the gas for both the studio (ie the gas cook top) and the BBQ ran out in the middle of cooking - we had to make the re-connection for the house gas on our own. We had asked Connor about the heating prior to arriving and despite his suggestion that "we should be OK" we were not OK - its winter and the heating should work. The location of the studio is good in an established and quieter part of town and kids loved the pool. We would stay again but Connor - fix the heater!