The house beautiful and the location was perfect, but as far as the hospitality, there are things I would have liked to know:
1) we were only provided 5
Pool towels and we had noted 7 guests- we did not have enough towels to use for each person while using the pool , and there is nothing to take/use for the beach. This is was not ideal and caused us to purchase towels that we could not travel home with.
2) all the beds are 2 single beds In each room. Yes, you can push them together to make a bigger bed, but it is very strange to have a different set of sheets and blankets and seam of the beds down the center when you are sleeping with a partner.
3) lexico offered to pick up groceries for us for a fee if we pre ordered online. we took this offer as we were arriving on Christmas Eve and knew the stores would close early and not be open the next day. When we arrived at the house we found the snacks and water, but no perishable refrigerated groceries that we had ordered. We called them and they said that is all the market gave them.
They had a full receipt of all the items we ordered, and failed to check it. We rushed over to the store (only open for another hour) and sure enough, the balance of bags were there. We understand things like this can happen— but they still billed us for this service and upon explanation that the service was not executed properly said that “we did our job, this was the fault of Woolworths and you absolutely still have to pay for this service”
WOW