We booked this gorgeous place for a weekend getaway combined with going to a friends 50th Birthday party nearby ... however the day before we had booked in, I came down with the worst head cold ever 🤒🤧😔 We were well outside the cancellation policy timeframe by the time I realised I wouldn’t be going anywhere but back to bed 🛌. Jenny graciously & generously refunded our stay anyway ... beautiful customer service & kindness ✨💛✨