We didn't actually need to deal directly with the hosts because we had no problems with anything. Didn't realise the hot water wasn't on until after first showers but that information may have just been missed and water was warmish anyways but apart from that everything was perfect....GREAT location, so handy to shopping, food, coffee, alcohol and beach and apartment was really nice......not many places I have stayed at do I think I would be really keen to go back but this is definitely one.......loved it.