Unfortunately our stay was completely underwhelming and the response we received to our complaints (aka. no follow up response) was very disappointing. I have stayed in many Air BnBs but this was the first where a Management company had been in place.I would say be cautious when booking properties managed by a Perfect Stay. We arrived to a stuffy house that had a distinct urine smell, off milk left for us in the fridge, no wifi which I was left to try and resolve (but didn't), and when I made the complaint I was asked 'What do you want me to do about it.?' Our 10am check out we were running 10 mins late - complete strangers just walked in to the house when I was using the bathroom. Not at all the home away from home I had expected. So disappointing.