+we had no hot water for our group until day 3 of our stay. We checked out on day 4. The owners said the hot water heating was solar but they were reticent to turn on the backup even though we had paid over $4,000 to stay there for 3 nights. There was numerous to and fro texts & calls but still many days until we had hot water. It was my milestone birthday celebration so the lack of this necessity was not appreciated. They said they had had this problem many times before with large groups. The owners even asked us to stagger our showers but this didn't help either. The whole situation created angst which we shouldn't have had to deal with.
+my husband cut his foot on the metal stairs going up to one of the bedrooms & we were not able to find a first aid kit to deal with it.
+Small pieces of glass left on the dining room floor on our arrival, quite dangerous for the children in our family.
+Small screws left on the same floor as well as out in the grassed area beside the sofa.
+Two small screwdrivers left in the grass too pointing up.
+Dog faeces in the garden next to fire pit.
+No battery in one of the smoke detectors and we had to buy a battery for it which we left behind for the hosts
+Window glass was not clean
+Pool was not clean
+Freezer and fridge was full of hosts own food leaving little room for our food
+Many small toys & items cluttering the house as the owners actually live in the house and move out when booked for people to stay. We would not have rented the house knowing this either. Felt very weird to be in someone else's home with all their things, clothing, vitamins, photos, belongings, food etc etc everywhere.
It is a beautiful home but the lack of hot water until day 3 was unnacceptable & very disappointing for an over $4,000 for 3 night stay.
Air bnb negotiated just over a $500 refund to us as they stated to the host that not having hot water was not acceptable. We appreciated this but would have preferred hot water from check-in.