We have stayed at the Mantra many times below and it is such a special place for our family. We decided to book this exact room due to its features and location within the resort… it suited our little family perfectly.
However when we arrived at our room as per instructions of Airbnb, we could not enter (as per instructions). Once we called Holiday Management Co to see what was happening we were then notified we were at the wrong room. I had specifically chosen this one back in June - we were relocated rooms in September and were never notified of this.
So after a long phone call we finally found our new room, and was meant to use the lock and code to enter. No lock and code. Another call and and more waiting for our room keys to be delivered to us. Instead of a pool and ocean view we had a concrete view. Really not happy.
Lucky the location of the resort is beautiful and the pool is great. I just wish we had better communication and the option to choose another room that suited us