** Please note, this review is not for the property itself - rather for the company managing the property: “A Perfect Stay”.
If zero stars were an option, I would have no hesitation in leaving zero stars.
My family and I were not able to fulfil our stay at 3 Little Pigs due to challenges travelling to and from Byron Bay in the current COVID-19 climate. The service (or rather - complete lack of service and respect) received from A Perfect Stay is the furthest from five stars I have ever had to rate an accommodation provider in my life (and I have travelled extensively all over the world).
We are a family from Warrnambool, Victoria, who were looking forward to our first family holiday in three years at 3 Little Pigs. Instead, we have lost close to $6,000 from this unconscionable company refusing to let us travel at a safer time (when NSW was not in an orange/red zone).
We were extraordinarily reasonable under the circumstances. At no point did we request a refund for our stay, simply to postpone our family holiday to a future date when it is safe to travel and when there is no risk of going into hotel quarantine or home-based isolation upon return.
We were advised that A Perfect Stay would prefer to address issues with their guests to ensure their experience was enjoyable and yet we made multiple attempts to contact the company to postpone our travel to a safer time and nothing has been done to address any of our correspondence in a satisfactory manner.
In fact, Nick (apparently the manager but with little to no evidence to suggest he knows how to professionally manage a company) laughed at our shock and patronised us, saying “Yes, we know, everybody hates us”. Such a dismissive comment suggests that we are not the first family A Perfect Stay has stolen money from ...
Rest assured, we will not be choosing to stay with A Perfect Stay in future and will ensure that everyone we know learns of our dreadful experience with this company. This entire experience has been so far from “perfect”, I’m not sure how this company has the audacity to keep its name.
As dedicated, hospitable and reasonable Airbnb hosts ourselves, this experience has unfortunately also soured our perception of Airbnb so we would implore Airbnb to lose A Perfect Stay as a client as a matter of urgency.
PLEASE - AVOID BOOKING ACCOMMODATION WITH A PERFECT STAY AT ALL COSTS!!!!