The house itself is lovely and the location is great. Unfortunately though we were really let down by a number of small issues. Any of these issues alone would not have been a big deal, but having to deal with so many problems and such bad communication from your staff really let us down. I’ll list the issues we found throughout our stay:
- no bin liners in any of the bins, had to purchase ourselves
- 1 roll of toilet paper left for our entire stay
- air conditioning in the main bedroom not working
- no blankets on the single bed and no access to extra blankets
- 1 towel per person, which isn’t the end of the world but when linen is listed on the listing I thought maybe we would have access to the linen cupboards
- black mould inside the washing machine. Was not safe to use even after I tried to clean it
- double bed sheets not clean. Found long black hairs and sand when we pulled back the doona
- other bed appeared to have mould growing on the sheets. I understand you’ve had very damp conditions lately but there is no excuse for mould. It’s a health hazard.
We did however still enjoy our trip. Check in was a breeze and the staff were very accomodating for us running late. The house itself is a great layout and great location, I guess the cleaning and maintenance staff just need to do a better job. I would also suggest maybe having a staff member manning the chat line on Airbnb after hours so that contact is not so difficult.