Aesthetically the house is amazing. You walk into the main entrance and get a wow feeling. The linen on the beds was beautiful and soft and outdoor area was great for warm afternoons. Our first impression of the property was wonderful.
Unfortunately for us we had some maintenance issues in the property that weren’t really dealt with.
The guest room (self contained granny flat at the front of the property) had water leaking from the roof that caused the power to continually trip and the smoke alarm to beep. We were required to climb up on the bench and remove the alarm and have it hanging from the roof from Sunday to Tuesday when the electrician finally came. There wasn’t a sense of urgency to get this matter resolved. The power outage to that room meant that we weren’t able to use the lights in that space, the ensuite or the tv room. There was also a problem with the shower in that room, when it was used the water wouldn’t drain and would flood the bathroom floor.
The shower in the main bathroom also had a similar issue.
When we arrived the rubbish bin was full and wasn’t getting collected until after our stay. We emailed to ask what we should do with our rubbish but never received a reply.
The house booklet claimed that they were doing covid deep cleans to high touch areas but unfortunately when we arrived the benches still had crumbs on them and dishes were dirty.
It was disappointing that ‘A perfect stay’ sent automated text messages regularly throughout our stay to ask to give them 5 star reviews and if we needed anything to email or call but when we did report the water leak/ power outage issues it wasn’t dealt with quickly and when we emailed about the bin our email was just ignored.
I think the property itself is gorgeous and has enormous potential but the property management of the property really let it down with its customer service, cleanliness and the small details.