Susan was so lovely and accommodating. We booked our trip for the weekend just past, when all the crazy weather hit. The weather wasn't at all the kind of weather to be staying in a treehouse, and after our first nights stay when the real bad weather was set to come, Susan offered us a full refund if we wanted to return home. We ended up taking the refund and making the short 1 hour trip home but I just can't wait to come back to this beautiful spot another time, with hopefully much better holiday weather.