My husband and I saved for a year to stay here for a week to celebrate our first wedding anniversary. We also needed this time together to reconnect after losing two IVF pregnancies within a few months of each other. Hubby can't work due to his health and I'm a nurse so we're not well off financially.
My husband has degenerative spinal disc disease as well as severe chronic pain due to Fibromyalgia. While we understand that we're in the minority and need a bit more than the average person, we assumed that $2000 for a week would guarantee us decent mattresses for him. We checked in on a Monday at 1400 and we were home on the following day by 1230. The mattresses were old, soft and spongy and when he sat on four of all of them (he's less than 70kgs), he sank to the bed base. The mattresses are stained (although they have a cover) and look like they are about 30 years old (embroidery included). We did call at 0900 as soon as the office opened, explaining the situation but sadly had to leave as my husband couldn't get his pain levels down. If we didn't leave when we did, he would have been leaving in an ambulance and headed to hospital for huge amounts of pain relief.
When I reached out to A Perfect Stay, they told me a refund or credit would not be happening as I did not given them enough time to fix the issue. I understand this, but in the 90 minutes from when I rang in distress to when we decided to leave for the sake of my husbands health, noone let us know what was happening despite my conveying how dire his health and condition was.
I explained his conditions before we drove there, I explained why we wanted to get away and all we got in return was a $300 credit. They also told us to take out insurance with them in the future - which does NOT cover his health issues.
The good things about the place was that it was peaceful and tidy. The photos show the place looking very shiny and new, but the floors are scuffed, the couches are not very comfortable, there's no stove, the decking was covered in bird poo and the beds horrendous. Also, this company is run out of another country (or the helpline/booking line is at least) and it's hard to hear them.
We won't be back and we won't stay anywhere else that's run by A Perfect Stay ever again.