Susan wasn't able to be there for when we arrived but she made sure she had someone else waiting. We asked for an early check in and this was also no problem. I think it may have been her son or son-in-law sitting there for our arrival. He was so lovely and very informative of all the local spots. We loved the place - it was so peaceful and serene. Waking up there was like a dream. Would definitely recommend to friends and come back another time! Thanks Susan!