We stayed at Susan's place for week in June and never actually spoke to anyone, I suppose our paths just never crossed. We did get a little lost as well and could not get through on the landline, but then eventually figured out how to get in - it was dark by the time we got in from Sydney. The place itself was lovely and the view was beautiful, however I would have liked to know before my stay that I might have been better off bringing my own towels as the ones provided had a strange odour. The crockery and cutlery provided had not been washed by the previous occupants, so we needed to clean everything before using them. There was no heater - however there were hot water bottles which were greatly appreciated. Overall, I probably wouldn't stay there again.