Nava was an outstanding host. With the bushfires the highways were closed and enroute we became stuck. Nava was so understanding and accomodating as we were unsure how of if we would arrive on our first booked night. Nava kindly offered help, support and replied quickly to messages when we - along with 100's of other stranded travellers were seeking alternate accomodation. She kindly refunded our first nights stay which made things so much less stressful as we could then turn back up the highway and find accomodation without paying twice for the same night. The location of the property was perfect and beautifully decorated throughout - it had a very relaxed coastal feel - we felt very welcomed there. Thanks again for being such an awesome human!! Nik & Kel (Gold Coast)