Kathleen made us feel very welcome and was super helpful if we incountered any problems. It was exactly what we needed as my friends and i were attending the falls festival. Unfortunately, we were 15mins late with our check out which was down to us being unorganised as we wanted to walk our rubbish down to the bins and out of the apartment which was down a fare few stairs. If you do decide to stay here just be aware that to get to the self contained apartment you need to be able to walk up alot of stairs.