we had to wait for over 10 minutes after we arrived exactly when I said we would, form when I first enquired.
The room smelled of insect spray and the shower was not clean, but it looked like we were waiting because Patricia was in the process of cleaning it when we arrived as there were dirty clothes in the bottom of the shower, but the floor of the shower was still dirty.
The agreed check-in was 6pm, so there was ample time to prepare even if it was left until the last day.