The major problem we had was not receiving the check in details of how to access the key. Some limited information came through as a text message but the most important details did not. We spent an hour trying to find a better internet signal in the Bangalow township to no avail. Eventually we found the owner who said we should have the AIRBandB app to receive the check in message. We had not been advised of this when booking. Relying on the internet for this process is a problem in regional Australia.