Here is what we experienced, I can't describe how disappointed we are!! We have booked this house from 2nd April to 5th April. On 3rd April, the power of property went off. We tried to flick on the main switch, but still did not work. Meanwhile, the water supply stopped.
Then we contacted the host. The host said he could not come until 2.5 hours later. After discussion, we reached the agreement that we would leave the property and clean the place, providing that the host would give us two night's refund. We have also double check the refund thing on the phone. Then we left on 3 April. Apart from electricity and water problem, we were also suffering from the false advertisement, as detailed below:
1) The host should have noted that compost toilet has smell rather than burying this important messages into verbose words2)The host should have noted that the place cannot host 10 people, considering the small fridge, insufficient sew wood chips for compost, and fragile electricity system.3) The host should have noted the electricity capacity. The power-off is very likely related to inadequate electricity, which is powered by solar but hardly had sun appeared in the past month. As a result, the food went bad. So did our Easter holiday! But the story is just start. After we come back, I have send messages to the host about the refund thing. But the host didn't give any feedback, so I thought maybe it was still Easter holiday, the host was still on holiday, then I wait I wait, after the Easter holiday was over, and the host still didn't give any feedback. I do receive messages through airbnb but only I can see it after I write the review. Then I noticed something wrong, so I called them, no one answer, I texted to them thousands of messages, finally the host said, they can just offer us 2 night credits. We can't accept the results since originally the host said will give us refund, then we left. Whatever we said, the host still stick to give us 2nights credits. Then we have to contact the airbnb, this has been experienced one week. Finally we failed because no efficient evidence, I am so regret haven't recorded the conversation through the phone call. And haven't reported the issues within 24hours to airbnb. Yes We have to admit that we are so young so naive. We choose to believe what the host say and believe the promise, and even consider maybe it is holiday so the host didn't reply us !! !! !! ! !! In the message, the host said will give us slight refund, but I have no idea how slight it is, however when reach the resolution centre, the host just denied any refund. If you haven’t promised to give us refund, we will not leave, because we have already fully paid, also we will not drive another 4 hours just for 2nights again. At the end, we have no choice and accept the credits, then the host just didn’t give any further information how we use credits how we book the two days, no more details, and I text to him, no response!!!!Anyway, Here is our experience!!!BTW, the house is definitely not that pretty than the picture, it is not worth for $1445/night, but I have to admit the nature views is good.