Very slow to respond to our enquires, we changed our booking dates new dates were confirmed, Holiday Management contacted me on old arrival date to inform us that our new dates were not able to go ahead as the room had been double booked.
As our booking (original and rescheduled) had been made well before Christmas and no one advised us until last minute. The rescheduled booking would go ahead but at an extra charge to us.
They did resolve the issue but only after advising them that they needed to sort out the issue of double booking our room that they had created.
The online check in email arrived on the day of check in. When I queried why so late I was told that it had been sent a week before and that I had opened the email, I advised no email had been received. It was only then that the young lady was looking at a totally different booking under someone else’s name!! Attention to detail not wonderful!
Wouldn’t hurry to book through Holiday Management group again.