Julie was very quick to respond to any messages/questions we had. We actually arrived early to Byron and wanted to check in early and she was so easy to work with on that, despite it being last minute. The place is perfect for a small family/young folks keen to stay close to the action - The beach, activities, restaurants, bars and grocery stores were all minutes away walking distance. It can get a bit loud at night but there are disposable ear plugs if you need.