Tides Estate is a gorgeous residence, styled beautifully in Balinese theme and with amazing views across the hinterland. We were a group of 4 generations spanning 86years to 2yrs and with 2 dogs and we had a great weekend fully utilising the extensive kitchen facilities and the pool. There are a few areas for improvement which we all agreed would need to be implemented to tempt us back a second time:
•	No shade in the north facing pool and entertainment area. We enjoyed pool in the mornings but had to move inside in the afternoon until sun went down as too hot (high 20s our weekend). Recommend shade over cabana area and part of pool so outside area can be utilised and enjoyed more.
•	No air conditioning! We drew curtains on north facing windows and opened side windows to let some air in but generally everyone complained it was too hot and needed AC. Heaven knows what a 35’ day would be like!
•	We had an incident in the downstairs spa where the couple using it noticed the strong smell of chlorine, became very itchy after 10mins and got out quickly to find the lady’s brand new blue bikini had been bleached white and they both had body rashes for the rest of the day. Husband immediately phoned Nicole and though she apologised suggested that maybe the bikini would wash out! This would have been dangerous if it had been their young children.
•	I have to say that the manager Nicole was not the friendliest to deal with when we had to change dates due to government restricting movement due to Covid. Understand her frustration, but it was inconvenient for all of us who had booked work holidays. We paid extra to change dates and were told there would be a $1k charge if we wanted to move again. The very lengthy house instructions are written in a somewhat threatening manner, not really with the customer in mind. No problem with the content, just the way they are written. There is a $1500 bond and we paid $125 extra cleaning fee for our dogs on top of existing cleaning fee which we thought was excessive compared to other luxurious houses we have used prior and especially given the bikini/spa incident mentioned above. I would have hoped that Nicole would have foregone the extra cleaning charge given this quite dangerous incident.