The whole check in process needs reviewing having to attend at another address to collect keys then attend the next day (we were out of hours check in) to provide identification air bnb already has seems tedious. We checked into Bale apartment 1202 and really enjoyed our stay. We had an issue with Wifi that was fixed 3 days into our stay. The apartment is spacious with a large balcony with private outlook over the pool. The pool area within the Bale complex is very relaxing and surrounded by a well kept tropical garden. The pool was heated (enough for us Victorians to swim in June) however the pool design would not suit young children as there is no gradual entry and is the same depth at both ends. We only found out when we returned to Kingscliff Accom to provide identification info that we no longer had access to peppers facilities (as advertised). This was disappointing as the peppers lagoon pool is surrounded by sand has a gradual entry and is a great spot to while away the day with food and beverage service to the pool area. Overall we really enjoyed our 7 night stay and found the Bale complex to be very peaceful as we were there one week prior to Qld school holidays. We would return to this apartment if planning another trip to Kingscliff.