This is a first for me to ever complain about Accomadation, but I cannot let this pass as it was totally unacceptable. Absolutely no communication with HolidayManagementCo. Many issues to address regarding cleanliness, things that weren’t working, etc, told to NOT speak to the front desk regarding any issues, and they were here to help, trouble is they would not answer my calls. Would never book with this company again.
Someone did come out to clean and address the issue of only two towels for five days, but we were promised we would get a call to discuss the issues, never happened after many attempts to contact them.
Their lack of response to our many requests for assistance, spoilt a much needed break.
Santai resort itself was very nice, unfortunately room 104 is very dated and was in need of maintenance, including a split system that was so noisy you could barely hear one and other speak.