Unfortunately I cannot recommend this property as I feel our holiday was soured by unsatisfactory cleaning standards and the property managers complete disregard for any communication despite attempting to touch base and discuss our concerns directly on multiple platforms before posting a review. In my opinion A Perfect Stay are relying on the peak holiday market in Byron Bay to earn their income with as little work and regard to the customer experience as possible.
We experienced thick mould in the shower, mould on the guest bed linen, mouldy shower curtain and thick dust on the fans, skirts, window frames and walls in the bedrooms and mouldy food under the main bed.
On a positive note, the property is in a great central location with a trendy cafe across the road. There is ample parking right by the apartment and it was a great layout with gorgeous hard wood floors and comfortable beds.
Some minor feedback to bring the place up to 5 star standard (in addition to cleaning standards)
- only 3 rolls of toilet paper were provided for 3 people for 4 nights. Unfortunately we ran out during the stay.
- no shower soap, shampoo/conditioner provided so you will need to bring your own
- the lounges in the living room were very dirty and needed a professional clean.
- the clothes dryer was missing the knob and look hours to dry the bed linnen and shower curtain we washed.
There is some construction going on across the road that was very loud but if you are out and about during the day it shouldn’t bother you too much.