The house was clean and tidy, but our stay was
The house was clean and tidy, but our stay was spoilt by one issue and the way it was handled.
The main bedroom had an overpowering ciggarette smell and could not be used. We had to sleep in a rear children's bedroom, one on a lower bunk and the other on a thin foam matress on the floor.
When we raised the issue with the owner te response was "Thanks for the heads up. Sorry, the cleaner is a smoker and must not have noticed."
When we sent a picture of what we slept on, and a request for some reduction in the charge, we were offered token refund (21%). We shouldn't have had to ask.
Both my husband and daughter have been smokers and both now have a poor sense of smell but was was very evident to both of them as soon as we walked into the house.