Natalia's neighbour who helps her look after the townhouse was friendly and accessible. There was a brief guide left on the dining table about the house and surrounds which was helpful especially about the rubbish bins and what went where. The townhouse is exactly as shown in the pictures and was a good size for the three of us. Although it is right opposite Shelly Beach access is a good 15min walk and the beach is not patrolled by lifesavers. The better beach is Flynn's and that is a 25min walk or 5min drive. I like the cozy feel of the townhouse but was constantly worried about the stairs with my 10 month old who could fit through the first floor railing. Also the white couches caused me some anxiety. I would recommend this place to parents who kids are a bit older.