I would not recommend booking this property - it does not have an AirBNB feel and is clearly a quick way to make money.
The following areas were of concern -
Cracked glass around balcony - extremely dangerous if a child were running around they could easily fall through it (from second story height)
Bathroom toilet brushes are extremely unclean and unsanitary.
Cobwebs around crevices and corners of the entire home (some of which appear to be funnel web spiders)
Mould covers the entire outdoor table.
Leaves had piled up overtime on the balcony and exterior walkways (spent 40 minutes sweeping on arrival)
Cups and kitchenware not cleaned/marks on glasses.
One of the salad mixers had old food stuck in it.
Blankets provided in lounge room had food stains on it and the other had dog hair in it.
The property is very different to what is described and what is shown in photographs. The location itself is great, however the house is unsafe and not clean - to a point where a lot of the uncleanliness was really unhygienic.
We paid extra for linen to be included which was left in plastic bags for us downstairs to make our beds ourselves with no fitted sheets for mattress (maybe this is normal?)
There is a strong smell of mould/wetness coming from downstairs area.
Host didn’t respond when I asked questions about ordering the linen originally, resulting in us having to make calls to them to respond.
The check-in is not at the location. You have to travel to the real estate agents (Pacific Palms Bluey Beach) to retrieve the keys. This is fine, but they do their best to create a facade that this property is run by the owner to create an Airbnb vibe when it is run by the local real estate.
I had my family stay here for four nights (five people) and they only supplied 3/4 roll of toilet paper in one bathroom and a full roll in another bathroom. My mum had to make four calls to ask where the spare toilet paper was. The first lady told my mum that it wasn’t included and the last lady told my mum it was included and apologised however said we would have to travel to them to pick up more toilet paper if we wanted it.
My mum tried to address all the issues outlined with them via email prior to writing this review and there response was that they couldn’t clean the mould on the outdoor furniture as it was “outdoors” and that funnel web spiders are only found in the grass, not crevices and corners. Anyone who has cleaned a spiderweb before knows that is not the case.
They said a cleaning fee was included in the price we paid so they will forward the feedback to their cleaning team.
Really weird/disappointing response.
Location is really nice, right across from Smiths Lake, a cafe and a small children’s playground.
The price for this property does not reflect the substandard cleaning. The house is incredibly run down on top of the issues addressed, is absolutely not worth the price.
I would hate to see someone else pay what we paid. It’s was really disappointing. Regardless of price, it’s not the AirBNB feel I’m sure many people are going for when they book a property on here.
I’ve used a lot of AirBNBs and hopefully you can access my reviews and the reviews written about me to see that I have never had a negative experience at an AirBNB to date, and have never left a negative review.
Places like this ruin the unique experience this awesome platform has to offer.