Nice location and rooms but what really ruined the stay was the lack of hot water or cooking facilities for the first night due to empty gas cylinders. We were staying with a young baby so far from ideal.
This was rectified the following day but we were offered no $ compensation only a 10% discount on next booking and a late checkout which wasn’t required. This didn’t really cover the inconvenience or the wasted food. Bit of a shame as we’d had a long journey and were looking forward to a hot shower and a feast. Nice spot but rather annoyed there wasn’t a partial refund for the first night. It was a shame we couldn’t get this resolved by the customer services team either.
We feel short changed on a pricy stay!