“DO NOT STAY HERE”!!!!!!! MAKE SURE YOU SCROLL ALL THE WAY DOWN AND READ ALL THE REVIEWS! Don’t make the same mistake we did and heaps of others have done.
We spent all day moving house and cleaning and drove 5 hours in the pouring rain, just wanted a nice place to rest our heads and relax with our 1 year old boy. We booked this place last minute in a rush and were looking forward to the spa. We communicated with Lucy via message and let her know our arrival time. I noticed the property was pet friendly which was great cause we were bringing our friendly doggy. We arrived at 8pm, exhausted tired and couldn’t find the entrance. There was a driveway which was full of cars so we couldn’t park there, so had to park on a dangerous corner on a hill at top of her property, cars flying around the corner almost taking us out, tried calling the host who didn’t answer her phone. My husband tried to get in and there was a huge mud pile out front and he almost slipped over down the stairs. He went in and noticed the owner lives downstairs which the listing does not say this. Hubby asked if we could park in the driveway to unload our things and Lucy declined. So we all got out with my baby in hand and walked down the slippery tiled outside stairs to check out the property. When we walked in there was a note saying Spa broken! So I asked the lady about it and she advised yes she tried to get it fixed last week but still not fixed. I asked why she hadn’t updated her listing and maybe we could get a partial discount and she slammed her door in our face. I tried to call Lucy and she ignored my calls. We then went to go inside and I start receiving abusive text messages from Lucy telling me I am an awful parent and my baby would be scared of me and I have no idea about parenting. What the actual hell was going on? I was so shocked at this behaviour. We didn’t want to stay here so we tried to find other accomodation but everything was booked. So we decided to stay. My husband started brining our luggage down and he fell over in the muddy stairs and hurt his back and leg which were the most dangerous stairs we’ve ever seen leading to a house in the rain. Another reason why the lady should have offered her driveway entrance. Anyway we get in and then we get another message from the host telling us to leave because she believes we snuck in a dog!!! I told her her property was advertised pet friendly!!! I said I’m happy to leave if she refunds our stay and she refused! Then we realised we hadn’t ticked the box when we booked about our dog, our fault but it was human error as we booked in such a rush so I called Airbnb to let them know and they said it’s no issues and just a $25 fee so I paid that and all good and we didn’t hear from the host until about another hour and and 10.30 at night when we are asleep the host says do not use any other rooms or we pay extra and also clean the house in the morning and don’t let our dog poo inside! I cannot believe all these messages. So we left at 6am the following morning. The house was spotless. The drama does not stop there, Now we paid for 2 adults and 1 infant and one dog. I asked the host if she had porta cot before check in and she replied “no”
So my boy had to sleep in the double bed with me and hubby was going to sleep in the spare room but he said it was really hot and smelly so he ended up sleeping on the lounge. He didn’t sleep on her single bed. Another thing to mention is that there is an internal staircase and we could hear the owner at the top of stairs and it was like she was listening to our conversation and she must have been spying on us somehow cause I have no idea how she even seen our dog come in as we had a private entrance. I feel like there are cameras in this house too. So we left and at 9am we start getting abusive messages from this host saying that we need to pay a laundry and linen and additional person charge for the second bedroom! I said my husband was going to sleep in there cause nowhere for our boy to sleep. And she said we need to pay another person fee. We already paid for 3 people. !! And hubby slept on lounge anyway!!! She kept sending me messages for hours even though I told her to stop contacting me. I called Airbnb again and asked if they could block her for me. This lady is crazy, abusive, harassing us. This has been THE most awful experience I’ve ever had with Airbnb and I’ve been a guest for over 10 years and I’ve got great reviews!!! This listing needs to be deactivated and the host needs to be investigated. I’ve already portrayed this to Airbnb who were very helpful and are currently investigating her. Please for the safety of your family DO NOT step foot in here!! I was almost going to call the police cause we were worried for our safety. All of this is 100% true and all you need to do is scroll down and read the other bad reviews. Total scam and all she is doing is trying to find extra cash. The place is listed as 3 bedrooms and she says u can only use 1. But there are towels and sheets in all