Gerard was helpful and quick with feedback. The house has a lovely outlook and my grandson (2) enjoyed the veranda upstairs and the visiting kookaburras. Luckily I had seen the stairs in one of the photos and had packed a gate to make it young child friendly. The downside was that there was no hot water when we arrived as the previous tenants must have used it all and the hot water service only heats over night. Overall there was plenty of space for 8 adults to stretch out and have a relaxing weekend.