Firstly I'll address some inaccuracies in the accommodation description. 1: "private fenced yard for pet friendly room". This is factually false. We paid extra for a pet friendly room, that room had no access let alone private access to a private yard for our pet. there is a communal fenced area, but certainly not private and certainly not private access. 2. "amenities washing machine and dryer" factually inaccurate. no washing machine or dryer in our room as advertised on amenities. 3. "beach access and resort access" this is misleading as there is no beach access as the hotel is not close enough to the beach to facilitate beach access, neither is there a nearby resort in order to use their facilities. there is a pool at the hotel as advertised but no resort or beach. 4. "cooking basics" false. no pots, pans or oil etc were found in the room. 5. "enhanced cleaning" misleading. we were contacted by a member of staff, who was rather pushy and rude that attempted to charge is extra so they could clean the bed sheets. as we watched a movie and had pop corn, there may have been traces of pop corn in the bed but certainly nothing that required extra attention. I would have thought a premises that is committed to the AIR B&B 5 star enhanced cleaning service, would always clean their sheets after guests have slept in them. 6. "pet fee $20 additional charge for cleaning". this is misleading as, after leaving the premises we were contacted by a staff member that insisted we pay an extra $100 to clean the room. they stated there was pet hair in the room. we paid extra for a pet friendly room that included extra money for cleaning. when we refused, the staff member became increasingly rude and hostile. the staff member then accused us of having the dog on the bed, which is absolutely false. we followed all the house rules.
overall this stay was a very poor experience. the room was expensive for what it was and the service we experienced. considering the abundance of accommodation in the area, I will not be choosing to stay here again when we travel. I would caution anyone considering staying here with a pet as we did not have a good experience.