This is the second time I stayed here. The first time the check in went smoothly and the place was lovely. The main downfall was, the walls are thin and it was noisy.
This time I arrived around 7pm after driving all day, to find there was no key in the lock box. After not being able to contact the owner for 45 minutes, several phone calls to AIRBnb, I discovered I had been sent the wrong details and sent to the wrong apartment. It turned out the owner owns a number of apartments here. When I arrived at the new apartment I was dismayed to find it stank and hadn’t been cleaned after the previous tenant.
Another 1.5 hours later trying to sort this out and waiting around in the pouring rain and cold (during the torrential rain and floods in NNSW)- I finally entered the apartment.
Because of the mix up and waiting for the apartment to be sorted I had now missed my opportunity to go for dinner (it was too late by then). I was hungry and tired after a long day of driving in the floods- and now just wanted to go to bed.
Unfortunately though the apartment was now clean, there was now a strong chemical smell from cleaning products which lingered all night (no reflection on the cleaner who did a wonderful job having to come unexpectedly on Saturday night. It was simply because there was no time to air the apartment post clean). It was also extremely noisy until at least 3.30am, so no way of sleeping.
I get that these things happen, but I was disappointed that the owner wasn’t immediately available on hand to rectify the situation, that it took so long to resolve and the owner was not more caring and contrite. The cavalier response to her oversights and the consequent effect on me was not equal to the service you would expect for $250.