There were many negative things that happened to make our stay at this property unenjoyable. Firstly, the check-in process took over an hour because the keys we were given for the property were incorrect. The staff brought another set of keys, which also wouldn’t open the door. Then they drove back to their office and brought another set of keys, which still did not work. Eventually, we had to wait another 40 minutes for a cleaner to come who had the correct keys.
The fridge was missing a foot, so was completely off balance and on a lean. Every time we opened the door, everything inside the fridge would fall. Then we realised the fridge wasn’t cooling properly so our food was starting to go bad. We contacted the staff, and they organised a new fridge, but we had to clear everything out of the old fridge and freezer, wait at home for the tradesmen to come and put in a new fridge, then put everything back in the new fridge.
We went to cook on the BBQ, but the gas bottle was empty so we couldn’t cook what we had prepared. Had to arrange with staff to bring a new gas bottle.
The washing machine was also off balance and was so loud every time it went into a spin cycle, it would start banging incessently. I asked the tradesman about this but he said I just needed to put bigger loads of laundry in, but this didn’t help either.
The bunk beds were so squeaky that we were woken all through the night, anytime the kids stirred and turned over.
Overall, the place was run down - the range hood was completely rusted over, some drawers were missing handles, some blinds were broken.
I would not choose to stay here again unless this place finally had some proper maintenance done. Overall, a very disappointing stay.