Matt was very welcoming. When we arrived it was raining so he offered us a late check out on Sunday as it was supposed to be a beautiful day. The location is great, right across from the beach and as you're sleeping you can hear the waves. The unit is exactly like the photos, it was nice and clean. It was more than we expected. We'll definitely be back the next time we're in Lake Cathie. Thanks Matt and Ellen, my family and I really enjoyed every minute here.