I'm not sure where to start!
We booked this accomodation when it was listed as having 3 beds, we arrived with 3 people to only find 2 beds. Samantha blamed airbnb for the mistake and said we could have a refund and stay somewhere else, we couldn't book somewhere else in Taree at 6:30pm after driving all day. Samantha said she would contact Airbnb about a partial refund.
The road works were horrific, we couldn't even park on the property or even in the street. Samantha said this also wasn't her fault has she didn't live there so how could she have known. However, Samantha does live locally and she did know there were road works she just hadn't kept up with what the effects would be on the property.
The neighbours started shouting at their kids each day at around 9am so don't stay here unless you like to be woken by screaming each morning.
The kitchen was full of baby cockroaches, again Samantha said there was no way she could of known thisas she doesn't live there.
The toilet has a problem with the seal and constantly runs, settling off the tank refill every 5 minutes or so, not a problem if you're a heavy sleeper though. Unfortunately, not everyone is!
Samantha lied and did not contact airbnb about the problems and now we are not entitled to a partial refund because more that 24hrs passed from check in.
Samantha is ignoring our messages and even accused us of stealing a pillow that we simply moved to create a 3rd place to sleep.
Sure, some of these problems won't happen again, the listing has been fixed and the road works will end but if anything goes wrong on your stay Samantha won't help you or even take responsibility for issues that she absolutely should have been aware of.