If I could give a zero score, this accommodation would get it.
This was a very bad experience from the start. The host’s husband came to let us in because the key box did not work. He did not have a mask on or practice social distancing. He unnecessarily entered the Unit. The place was dusty, and it was obvious it had not been sanitised between visits. They had not complied with the Airbnb five step covid-19 cleaning requirements.
On the first night I noticed the bed sheets had purple marks on them. They looked stained, but not dirty. My friend also saw them. I raised this with the host and she accused me of getting a tattoo and me staining the bed sheets. Totally untrue.
There were loud noises coming from above, of people talking, stomping and dropping things. The host acknowledged this and said she would make attempts to keep the noise down. The next night I was again woken at 3am and 5am by noise from upstairs. I spoke to the host again and said that if the noise was not contained, then I would have to seek alternative accommodation. She said she understood and would try and keep it down but if not, the booking could be cancelled and I could find a more favourable place to stay. I stayed a further night. The noise was louder, as if they were doing this on purpose. Again I was woken at 5am.
I messaged the host saying I would find alternative accommodation, as she agreed. I sent a date alteration as the host did not want a “bad rating”. The host did not accept it, despite previously agreeing to it in writing. I left messages for her over a three day period but she did not return my calls and so I had to escalate the situation to Airbnb. That evening, the host called me, she was threatening and aggressive. Overall, this was my worst ever Airbnb experience.