This place is set up as instant book. We booked 2 Jan to 5 Jan 2023. Payment was taken and a confirmation message was sent from ray white on air bnb app. Drove 5 hours with young children. To be told no one is in the office and you can’t stay here, and apparently was an air bnb issue. Ray white port Macquarie left us on the street with no choice but to drive home because all hotel family rooms were completely booked out everywhere. No remorse or compassion for ray whites actions whatsoever. We were basically told it’s not there problem. Literally should not have instant book on when your not in the office. Air bnb did confirm it was their fault and they should have closed the calendar if no one was available for check in. We then drove home with devastated children another 5 hours. Air bnb however we’re very helpful and sorry for the actions of ray white port Macquarie.