My experience was much less than than satisfactory due to the following:
I arrived Thursday evening at approximately 20:45, with my daughters who I had collected from Port Macquarie Airport after having driven in very inclement weather for 5+ hours. I was expecting to collect the keys to the above property via the locked box as per the instructions provided. The locked box contained keys to a different property and nothing else. I sent a text message to the number which advised me of the code for the locked box. I then called your office number to be greeted with 'This office is currently unattended' message. I took the keys provided and drove to the property hoping the label on the keys was incorrect. It wasn't, and I was unable to gain access to the property. I then attempted to obtain alternative accommodation in the local area. Nothing was available. I then drove approx 40 ks, in very inclement weather, back to Port Macquarie. I managed to find accommodation in Port Macquarie. Next morning I returned from Port Macquarie and collect the correct keys. On arrival at the property, we found no toilet paper in the bathrooms apart from a 1/2 roll and the red council provided rubbish bin is full of putrid garbage.
Obviously this caused huge frustration and incurred additional cost for a nights accommodation at Port Macquarie, breakfast and fuel cost for the round trip.