We booked the room few months ago, and everything was confirmed. But when we arrived, the house was occupied, and there was no key available for us to collect. We have 3 young kids, and we were stuck at Tea Garden without knowing where to stay. It was already nearly night time. I called Lisa, and she was really trying to help. But with the long weekend, it was so hard to find a house for us to stay. Luckily we were able to find sth on Booking, and booked the apartment. The place is another 1.5hrs to drive. The kids were exhausted when we arrived the place to stay. I had to give a low rating for this double booking situation. And only refund was provided to us, no other reimbursement was made. Very stressful experience.