My son said “this place would be great if it wasnt for the crazy lady”
Here’s our story to give you an idea of what it’s like to stay there....
My children were returning from overseas so had to quarantine in NSW. We wanted to combine quarantine with a holiday, so I looked for somewhere fully contained with a pool. I contacted Lucy prior to confirm there were no shared spaces we are quarantining under NSW Health directions. She said yes, you can go ahead and book.
After arriving I discovered there was no washing machine. I asked about it and she said she could do our washing. She said she doesn’t allow anyone to use her machine because they will break it. She lives under the house and our washing would be no problem. I explained to her no one an touch anything of ours till their final negative test, at day 10. She said she can just use gloves.
So I contacted Airbnb to say the facilities aren’t what was advertised and I really need to wash at some point 2 weeks. I didn’t pack for 2 weeks of no washing. Airbnb in turn contacted Lucy and said if she has a facility listed, it must be provided. They were asking her (they told me) to install a machine. I guess they then withheld the payment from her until it was resolved.
The response was that Lucy does not believe I’m actually in quarantine, and that she should be able to do our washing.
Late at night she then messages me that I’m ungrateful, if I don’t like it I can leave, damages need to be paid for and accusing me of having a man in the house. I messaged back that she was being rude and there are no damages or men. I ignored her next message.
Next morning 530am there is loud pounding on the door. I open it a crack and she ties to push it open and come in, yelling at me that I haven’t paid, I need to get out, etc. (She later messages that it was a different booking that had cancelled, sorry)
I then decided we need to leave as we were anxious and unsettled, even without the washing machine issue. I let Nsw health know and booked another place. While I was on the phone with Airbnb arranging to switch places, she started screaming at me from inside the house. She was shouting that I can’t have another booking and I need to pay up and get out. She was quite aggressive. My kids started crying. I realised there was an internal staircase blocked off by a door. She had come up the stairs and was listening to my conversation. I was totally freaked out and called the police. They didn’t come for a couple of hours so we just packed up and left as the new host said we could come early.
Two days later, Lucy gets on my social media account and posts that I’m psychotic, left some mess, hadn’t paid, have no brain, was a nut job and the worst guest ever and that the police removed me from the property.
I believe I left the place pretty darn clean. Also, I had paid in full for 2 weeks. Airbnb ended up giving her money for the time we stayed and refunding me the remainder.
Even if I was a terrible guest, her behaviour during our stay was unbalanced and downright scary. I would not recommend anyone stay. The house is nice but it’s not with it.