The house and location is absolutely amazing however the previous owner and lady currently managing this property were extremely difficult, communication was poor to the point I had to contact Airbnb directly for assistance and considering I was planning a wedding on this property they both made it significantly more difficult and more stressful then necessary.
Upon booking this air bnb we were promised structures and a ceremony spot to be built and chairs and tables would be available. After contacting months later asking how it was going, I was notified it was no longer happening. I then requested to be contacted when there were changes so I could book items required eg marquees and ceremony items. The then owner would not reply and I contacted the previous manager who gave me the current manager of the properties phone number.
It was known I was planning my ceremony spot on the hill at this location, however during a visit to the property we found they had started construction in this location and stated it may not be finished by the time of our wedding date, again we requested to be notified if anything changes as we had then booked multiple items for the ceremony (after being told they weren’t building the ceremony spot). By the time our wedding came around the ceremony spot was built however during another visit to the spot we asked where the toilet block was that we had planned to use and the manger stated the previous owner sold it. To which we spent a further $3000 to replace it. Had we not noticed we would have shown up the day before our wedding with no toilet facilities available for guests.
Dealing with the current manager of the property was extremely difficult, I attempted to phone and email her to which I wouldn’t receive replies for up to a week. Unless she was requiring information or payments she was not polite at all. We were offered the opportunity to hire the golf buggy for the wedding at however we weren’t able to supply our owner driver for insurance reasons (which is fine) however during one visit her very young son was driving the golf buggy around the property attempting to
do donuts. When we arrived for the wedding all the bins were full of rubbish, the manager was extremely unhelpful and rude and actually stated “well those bins wouldn’t be sufficient for you anyway”. After pushback from us she arranged for 3 of the 6 bins to be emptied…Going forward this manager will need to step it up significantly… good luck to the new owner and anyone planning a wedding there. This place has so much potential, it just needs to be managed properly.