We couldn't lock the door, so we had to carry most of our stuff around with us for our visit. I contacted the host, a handy man visited, couldn't fix the door, but instead we got locked out. Contacted host again and a handyman was meant to come but never did. No solutions were offered, host ignored my messages. The hosts daughter indicated on check out that the door was a known problem and showed me the "trick" to opening it. Why was this not shown to me previously?