Upon our arrival to this accommodation following a two hour drive, it was obvious that the property had not been cleaned since the previous stay. There was sand and hair in the bathrooms, the toilets were dirty, and the floors had not been vacuumed. We contacted Alecia, who was fantastic at communicating with us and providing us with updates following her discussions with the managing agent. We had to find alternative accommodation due to the state of the house, and Alecia provided us with an immediate full refund. We were very frustrated having driven all the way to the property, to then have to organise an alternative arrangement. I would recommend if you are staying at this property and travelling from a distance, to check with Alecia that the cleaning has been completed prior to your stay.