A very disappointing experience. It’s was meant to be a two night stay over.
On arrival we moved all of our belongings up 3 flights of stairs into the apartment.
After unpacking we sat on the sofa to find all of the springs sticking up past where they should have been hard up against the fabric ( The where pressing into our butt checks ). Clearly the sofa had passed it’s used by date and totally Unacceptable / unserviceable .
Immediately phoned host to find out why the place had such a sofa.
Host replied “ Oh yes the owner is aware and intends on replacing “
I asked the host as to why it was offered on Airbnb such a problem. Reply was “ What would you like to do ?” Would you like a full refund ?
I said it’s after 7:00pm and finding somewhere else would be difficult.
Hosts reply was “ Ill refund you for one night and only charge you $40 for cleaning instead of over $200.
I thought that was reasonable given our circumstances however we did not receive that amount from Airbnb. Emailed host explaining we hadn’t received what she promised… No Reply from host after that.
In finishing we are disgusted with the fact that the host and owner where aware of a defective couch but chose to ignore in the hope we would not say anything.
Also the road noise was evident. The apartment was dated , with some updated bits and pieces.
A very poor experience ,
Host has ignored my last 2 emails.
Host was unhelpful with us asking for an extension on our departure time . Was told 10:00 am was it even though host had no one else coming in the following morning.
Cleaning fee was far too expensive for an overnight stay.
Could not recommend given the fact that owner and host were aware of a defective couch and still advertising to us was deceptive.