We were extremely disappointed with our air BnB booking through pacific palms real estate. After receiving both verbal and written confirmation from Pacific Palms regarding our after hours arrival, we arrived to find no keys had been left out for our pick up, no linen in the unit and no reported record of our booking. We are however very grateful for the security guard on duty Friday night who helped us with keys and some extra linen and the Saturday receptionist who was most apologetic and helped us find alternative accommodation for the rest of our stay in blueys beach.