After a long drive, Arrived to staff lying to customers on the phone while waiting to collect keys, was hoping the rest of the experience wouldn’t be so classless but unfortunately arrived at holiday home where there was mould everywhere, which by the professionals low standards that’s acceptable accomodation! Manager who was apparently only a few houses away couldn’t even come to property to see us so we made the decision to drive home - we weren’t staying in a mould infested property. It was a long drive home so we Handed keys back and we’re offered another property, which we looked at while cleanliness clearly isn’t the professionals thing it was a lot better then the first house. So despite all the substandard quality that we had been experiencing from the professionals we staying at the “other property” offered. you could see there was an approx $500 difference in price from properties, the professionals felt the pricing was no different, and refused refund of the difference in price….. hmmm I think a beach front property with a pool might be more costly than a property 10 houses away from beach with NO pool. Didn’t even hear from manager until the next morning and communication was by emails only, and even more shocking was informed that staff had lied again about interaction of when keys were returned(or maybe not that shocking as lying seems to be the number 1 quality to possess for hiring staff)
Low standards, low class, deceitful - not very “Professional” I feel sorry for the peoples holiday homes they manage, at least get them cleaned properly, it’s charged for!!!!
Airbnb however we’re absolutely outstanding with the way they handled this situation- their standards are high! They expect customer satisfaction - I couldn’t fault Airbnb - sadly even the “professionals” lied about Airbnb again……. such a shame, they have no consideration for their customer only the dollars they can make.
Would never even consider any business through this company ever again!!! I was gobsmacked! The best part about the trip was getting home to my clean mould free home!!! And then the amazing customer service from Airbnb