Karen is a lovely person to stay with. She makes you feel at home and comfortable and gets out of your way so you don't feel awkward. She is available when you need her. Quite soon after my daughters and I left, she called me to let me know I had left something behind - it was not too late to turn around and come back to collect it. This can't have been the first time this has happened in her experience, and is a testament to her dedication and service quality, that she must do a quick check to ensure a guest has not left something behind. I would stay again.