To Cardow Holidays,
I regretfully booked a holiday for my family on Air BNB through your Agency.
On the listing it specified that there were 'Terms and conditions'.
The terms and conditions in question were not specified in details on the listing until after the booking was generated.
It was later proven and confirmed that the terms and conditions were sent out more than a week after the booking was confirmed through Air BNB via a Private Email that Cardow Holidays had sent to us unknowingly to Air BNB.

Air BNB have strict polices that include
- No correspondence from any host or agent to a guest should take place or be conducted without Air BNB's knowledge and no exchange of money or correspondence is to take place by any host by any means other than that through the Air BNB Website for the protection of the guest or guests privacy.
It has now been proven that Air BNB's Code of Conduct has been undermine ,disrespected and overlooked by the Cardow Holidays Agency in Woolgoolga NSW and that Air BNB's philosophy of culture and fair play not to mention their own 'Terms and conditions' that go against that of Cardow Holidays Cardow Holidays has now been compromised.

Guidelines that have also been ignored by Cardow Holidays include the following.
'Cardow Holidays' have officially -
- Contacted my wife privately via email to agree to a cash or credit card bond.
- Have demanded (On site) personal details including Credit card details - name and address

-Demanded a cash bond to the sum of $200 that must be agreed upon before access to the dwelling is granted by the agency
- Had an exchange via phone conversation to make a cash or credit card 'Bond' deal without the knowledge and or consent of Air BNB.
- Refused and denied access to the dwelling in question without the agreements mentioned above leaving the guest stranded and without lodging.
The duration of travelling to the Host from Katoomba to Woolgoolga also took eight hours.
This has obviously caused a great deal of unrest and disappointment to me and my family who spent the most part of the rest of the afternoon after being denied access to the dwelling sitting in the car trying make another booking in the area,The duration of this process took around 6 hours.
I am an Air BNB Super Host and Manage 24 properties in the Blue Mountains area, I have never before heard of an Air BNB host try to make out of bounds and potentially illegal deals including cash bonds and or blackmailing clients to make deals with their organisation before allowing access to a property in my experience as a lawyer and engineer of 7 years in the hospitality industry.
Cardow Holidays can and will be liable to any penalties or cautions due to the
misconduct witnessed first hand and video documented by myself and my family.
The staff members at Cardow Holidays were obviously completely incompetent and misinformed of Air BNB's policy's, terms and conditions regarding collecting personal information and or demanding money as a bond and more focused on their own Terms and Policies.
They also were extremely unprofessional and disrespectful of myself and caused a great deal of inconvenience to my family of four who were present during the interaction at the office in Woolgoolga.
Cold regards,
Sam,
Air BNB Superhosts Management and Legal advisers.
Upper blue mountains NSW.