The property is lovely with amazing views and centrally located in the beautiful Forster!
However we were extremely disappointed in how the property was managed by “Professionals Forster”. As an air bnb host ourselves, we could only imagine the dissatisfaction from the owners if they were aware.
We had specifically clarified if the property had air conditioning in every room prior to booking. After arriving and discovering the air con fault and then learning that this has been ongoing for months, we were extremely disappointed.
For any future guests - the air conditioning fault was not fixed during our stay despite the refrigeration mechanic attending twice. He stated to us that this was an ongoing issue that they simply cannot fix at this time as they are unable to determine the cause. They alluded that this may be the normal functioning air conditioning for this property due to the poor design and install. The entire downstairs level of the unit is hot and uncomfortable even on 20 degree days.
This issue could have been better managed with good, precise information and handling of our complaint throughout and following our stay.