You won,t find a better host than Mel She is a most pleasant and helpful host. We, because of weather and covid issues decided to leave one day early,in our rush to leave we left our washing in a bag in the bathroom. After contacting Mel she offered a refund for the night we did not use,plus she posted our washing back to us,all done in the blink of an eye and no fuss.24 hours later the refund was in our bank.