There was a horrible smell as soon as we walked in the apartment. Only 2 toilet rolls to last 4 days. The floors were absolutely filthy and clearly were not mopped before our arrival. There was no cleaning tools like a dust pan and brush to sweep up anything we had left on the floor. Inside the cupboards were not appealing, there was random items that had no purpose. In places, there was lots of dust we had to wipe over. The lounge and chairs had stains on them. The fridge did not keep our food cold, definitely needs to be looked at. Overall, not a great experience - especially with COVID, cleaning should be a top priority and it clearly was not.