Sue was lovely and very welcoming from the planning and all through the stay. She was fast with responses and made everything very easy. I flew in and rented a car but she even offered to meet me at the airport. She had everything covered and the room and ensuite bathroom were equipped with all the amenities including fast internet (important for my studying). I was studying at the National Marine Science Center and Sue was so helpful with getting me set up with directions, where to shop, and even pointed me to relevant information regarding my studies. She has been in Coffs Harbour for 20 years and regularly hosts people so she is an expert. The house is cozy and charming with a wood fired stove and surrounded by awesome gardens in a quiet yet convenient neighborhood. She is super laid back and sharing the kitchen was a pleasure. We even shared a meal with delicious veggies from her garden. Sue is a world traveler and understands what travelers need! I highly recommend staying with Sue, her home is beautiful and she is a wonderful soul.