This is one of the few modern-looking houses in the area and we were seduced by it. We loved the outdoor areas and the location. But the devil is in the details... many of them unfortunately.
- First of all, beware that "Essentials" is striked through, meaning you'll either have to bring your own bedlinen, towels and teatowels, or pay a high cost for substandard hire items with holes and grey marks. The pillows are very poor quality (I ended up with a sore neck after 3 nights on these) so I'd recommend bringing your own.
- To pickup and return the keys you have to go to the agency in Blueys Beach, there's no locker at the house.
- Be very careful when driving through the driveway: our cars are not particularly low clearance but we both scratched the underneath. Not impressed.
- The gas bottle was almost empty so we had to pick one up from one of 4 nearby stores using the voucher provided. Would it kill Pacific Palms to ensure they provide a fuller bottle before each hire? What if we had planned to do a BBQ the evening we arrived, after the stores had closed? I've never seen this before...
- No instructions on how to get hot water so beware if you arrive in the night: we were not happy to have an ice-cold shower after a 4-hour drive from Sydney, had to call the agency the following morning to ask for detailed instructions.
- Plenty of equipments are substandard or in a poor state: the dishwasher's handle is broken making it hard to open, the toaster looks like it's come from the previous century, the swimming pool is tiny and the leaf rake so broken and the handle so long vs. surface of the pool that we couldn't properly clean it, there's only 1 roll of toilet paper per bathroom, there's no shower gel nor shampoo (only 1 x liquid hand soap + 1 x tiny soap bar are provided in each bathroom), no insect spray (were welcomed by 2 giant cockroaches so could've used that)...
I have to add that the communication from the agent has been fairly dry and borderline unprofessional (see check-in comments).
Basically, this house looks nice and modern from the pictures and from the outside, and has a fantastic location, but if I return to this beautiful area, which I certainly will, I may go with a house that looks less fancy on the pictures, but that is better taken from, and, of course, by a different agency.