There was food left in the freezer which looked old. The overall cleanliness was not at all what we expected considering the COVID standards that are ment to be adhered to. Anna was good at communicating, we had problems with the hot water she did get a plumber out and offered for us to stay a extra night or 2 for free as they couldn’t fix it until I stay was over. I would have given a lower rating if Anna hadn’t made the effort.