Good location in the heart of the city.
No communication that we would have to replace and clean our own towels, toilet paper and bin liners when staying. Asked for coat hangers (saw a review from 6 weeks ago saying someone had asked for some and they were provided to them) when I asked, they informed me that they’d need to purchase some. In my 8 day stay, no coat hangers, petty I know, but I mean, it’s basic?
2 x emergency evacuations on the second day, 5am and then again at 5:45am was then told that if something gets stuck in the Shute, it will evacuate all 38 floors. Remind guests on arrival the parameters of the shute, and consequences, and maybe tell them where they are! easy solution.
Elevators aren’t maintained, watched a gentleman lean on the railing and it fell off the wall.