I would like to mention few things here while we staying there. (1) Aircon system in house is horrible (2) Roof window making continuous noise due to aircon suctioning. (3) We got only one spare toilet paper and we stayed 5 days there so at least need more toilet paper, I know it’s not cost more but I have to drive 3-4 km for that in early morning (4) When we check in that aircon didn’t work for 2-3 hours and that day temperature was 42 degrees and I tried to call ,text Host but she didn’t reply me back and my 8 months old son suffer a lot because of aircon dropped hot air. (5) Host said due to holidays I can’t reply asap and can’t do anything , leave doors and windows open for cooling, I mean really this is the solution, this is your business and you booked us in Christmas so you have to prepared for everything.
And last thing (6) Our luggage was stolen from car and I asked you for cctv footage and you said it didn’t capture anything but you’ve got 2 CCTV outside one in front of garage and one out side corner of meter box. I didn’t get it car was outside garage and it didn’t capture anything. Police said they can’t take any action until they see any footage.
Thanks