Very Dissapointed in Hosts.
I had booked weeks in advance looking forward to this stay and unfortunately on the early morning of our booking my partner was rushed to the ER for heart problems & had to stay at the hospital that night for further obvs & once discharged we were told to not do too much or not do anything strenuous just Incase this happens again - I had messaged Patrick as soon as I could (3 hours before check in time) to let him know what had happened and that we won’t be able to make it but on the rare chance of my partner feeling better maybe we could come the next day and stay for an hour or so - however we couldn’t go. After explaining everything Patrick had sent me a very short message offering me stay there a another time out of “sympathy” (which didn’t work for me because my partner had to go back home overseas & i had to go back to work) I declined and was told there will be no refund or anything he can do because it was a “change of mind, last minute cancellation” which was definitely not the case and quite insulting because we didn’t change our mind we went to the hospital lol.
Overall I felt like I wasn’t being spoken to like a person. But whatever.
I feel bad having to leave a bad review but it was my honest experience.