My dealings with David were a little strange to say the least. I booked the accommodation on behalf of my company, who flew a well known celebrity chef from over east to cater for a fundraising gala I was arranging. I did not advise David I would not be staying (this slipped my mind in amongst organising the gala) but I did advise him two people would stay and gave him the different nights they would be there. No questions were asked. Upon the guest checking in I received messages from David asking for clarification of who was staying. When I informed him he responded with a message that further questioned specific information about the guests and my relationship to them saying "they may well be upstanding citizens but I have no way of knowing that". I was happy to provide this info and I explained why I had not informed him I would not be staying but I found his remark odd given the place sleeps up to six people and he would often not have the details of who would be staying other than the guest who booked. My company credit card secured the booking and a $250 deposit had been put down in case of damages, so whilst I maintained polite interactions, I did not see what the issue was. Upon the guests leaving David wrote to advise there was a crack in the plastic joint under the toilet seat. I asked if he needed to access the deposit money so it could be fixed and did not get a reply. My overall experience with David suggests that customer service is not his forte.