There is no warning that the garage is not available or that there is no heating in the bedrooms.
We tried to communicate with the host about the garage access and missing heaters in the house. The host replied that he is only a host, he can’t do much about it.
In the Airbnb app advertised that some things were “Not Included” and each item listed was ruled out. One of the rules out items in the list was “heating”. To us if the word is ruled out in the Not Included section this means that it is provided.
As a matter of clarity it would save everyone a lot of heartache and headache if the items listed under “Not Included” were not ruled out. For example, having “air conditioning” listed under Not Included suggests that it is not included (very clear), but then ruling out that item suggests that previously air conditioning was not included, and now, having been ruled out, it is included again (now everyone is confused).
The lack of heating in the bedrooms is very poor. The host suggesting that bedroom heating could be achieved from the main room heater. The suggestion is impractical - as the air will not flow down the narrow corridor into the several bedrooms. The suggestion also shows a lack of care on the part of the host for both the renter and the owner.
The refusal of the host to do anything about the lack of bedroom heating is unacceptable and indicates a lack of customer support.
The host insisting on justifying the shortcomings of the advertising also shows lack of customer support and lack of customer focus. In the end it is the customer who pays the host.
Also, the host insisted that the issues we complained of were the responsibility of the owner and that the host was powerless to resolve them. Really?
There were so many chances for the host to provide a better experience for the customer - all passed over just to argue a weak position.
Furthermore, the Eletric kettle was rusty and pitted inside and therefore a health hazard.
Hence our 1 star review.
We hope the host can learn from this experience and do better in future.
We wonder if the host can refrain from attempting to justify his inactions.