I recommend that travellers do take seriously Phoebe's No Refund Policy because even though I informed her that I was unable to travel due the extenuating circumstances around my not receiving a G2G WA pass, she refused to discuss or negotiate with me, my stay of 2 weeks that I booked with her.
This a very sad situation that grieves me to have experienced the heartlessness and lack of compassion or consideration that I experienced with Phoebe. When the government changed the rules for returning travellers, to not let anyone through the borders until Feb 5th, this was a situation completely out of anyone's hands and one that I nor my family were expecting.
Also the Airbnb Support Team were next to useless as they did not even respond to me about my enquiry. So at the time that I would normally have been cancelling my booking, I was waiting for their reply, which never did come. I tried to contact them a second time, by the end of which it was too late to cancel formally so I even lost the cleaning fee that Phoebe has kept. She knew clearly that I could not make this booking.
As I lost $1700.00 as well as the cleaning fee, I am now dealing with the Consumer Affairs Department, and if that does not give me a fair hearing, I will have to take her to the magistrates court. This is not a legal or a fair situation and it does require some negotiation on her behalf to do the right thing.
As I began, do take Phoebe's No Refund Policy very seriously and If you choose to book with her make sure you have a solid travel insurance policy. Good luck!