WOW was the first reaction when we first arrived, but our impression fell from heaven to earth when we stepped in to find out that housekeeping hadn't been done at all, and then to hell when we rang the owners and were informed that nothing could be done on that day since they were not in Albany and that we would have to sleep on the used bed sheets (or strip the bed) until the cleaner arrives the next day.

But 5 mins later we got another phone call from the owners again, informing us that the cleaner had forgotten to show up that day due to very understandable personal issues (which we feel inappropriate to disclose here) and that she was happy to rock up in the next 30 mins. Phew, at least we had a bed to sleep on. So she arrived, explained to us why she had forgotten, spent 2-3hrs cleaning, did a fantastic job, and left between 7-8pm. By then we had recovered from the shock and were finally settled enough to appreciate the amazing house, its magical ambient, and the five star scenery that surrounded it.

We woke up to a nice surprise the next morning. The owner had texted us to say that they had issued a full refund! Very professional and responsible. We were surprised but didn't feel it was right for us to stay the entire 3 nights for free, so we offered to pay for 2 nights. After an exchange of text messages with the owners, we settled on paying for 2 nights at a discounted rate. We were glad that things worked out for everyone in the end.

We give this place a 5 star because of its majestic location, breathtaking view, and professional landlord. 20 mins to town, less than 10 mins to Blow Hole and The Gap, 20 mins to Wind Farm, and a short walk to the beach. My family loved it and plan to revisit in the near future. Try it for yourself, you will fall in love with it.