The place is very well located and it is clean. Unfortunately the mattress was very worn. After the first night we asked if there was any way of improving the situation and were offered something to put on top of the mattress. We thought it would not help the situation. After the second night we decided we would leave given our resulting back pain. After asking for a possible refund, Gemma offered a mattress replacement for the next day. We are two very active people and had planned several outdoor activities. We wanted to avoid further back pain so we ended up leaving and spent the 4 remaining days in alternate accommodation, paying more than double for our stay in Margaret River. I have thought long about writing this review, as I do not easily complain, and I think there is really no real right or wrong. I wish though, that maybe we could have come to an agreement where we had gotten a partial refund of the remaining days.