The day before checking in, Karen sent a very clear description with instructions for check-in. She also called on the phone to confirm there was extra towels if we needed them and wished us a wonderful stay. Though we didn’t need to contact Karen for assistance during our stay, we know that she would have been readily available and willing to assist if necessary. There were necessities in the cupboards (kitchen & bathroom) and the balcony view of the tennis court and pool definitely added to the “holiday vibe” although we were only 15 minutes away from home. We definitely recommend this accomodation and will be staying here again in the future!