I have never written a negative review before. I was extremely disappointed by this company's customer service and feel they have stolen from me. When we arrived, the place was filthy (toothpaste smeared on mirrors, hairballs and food on the floor, old food smeared on cupboards etc). I spent 2 hours cleaning as I have disabled children and within 5 minutes, I walked on broken glass. It was unsafe for my children and I. When I requested a refund of the $259 cleaning fee as I had done the cleaning, the company refused stating they would organise reclean. The only time they offered was on a Friday and completely unsuitable due to my child's needs. They then stated their cleaning team did not work on the weekend which meant they would remedy the problem after our checkout and continued to refuse the refund. This company are far more interested in profit than in customer service or care. They have charged me for a service they did not provide and blamed me for it. I do not recommend them.