Check in was really easy as we were able to let ourselves in which was nice after being on an early flight and wanting to relax. During our first day the power cut out, we contacted Kieran and he was able to get his mother to come and help us suss out what had caused the power cut. After realising it was the kettle, she took it away and replaced it really quickly and with the new one she left us some biscuits as well which was greatly appreciated. Generally throughout the trip contact with Kieran was easy and prompt. The apartment is absolutely lovely, very modern and clean with a fantastic large shower. It is in Crawley/Nedlands right next to shops including a large IGA which was very convenient. Getting around wasn't an issue as there are busses in the area to catch to go pretty much anywhere. Overall the stay was a delight especially that they left us some Christmas decorations to make it feel more homely and most importantly, Christmassy! Would recommend this listing to anyone, it's a great size for a couple.