On the first night, when I went to bed, the slats and mattress gave way as soon as I sat down. As it was late, I left it till the next morning to report and I nervously slept on the other side of the bed. My son was sleeping in the other bedroom. I also reported the fan cover in the bathroom was on the floor. I was advised they would discuss with the team and come back to me as soon as possible. 6 days later I checked out and have still not heard from anyone. Extremely disappointed.