My partner and I went to checkin and the room had not been cleaned from the prior guests. The hosts were not home so we had to drive into Dunsborough for reception as I had not checked my phone during the 3 hour drive down from Perth. The hosts had sent a message 24 minutes before 2pm checkin to say it wouldn’t be ready and to wait till 4.30pm. There was an offer of financial compensation but it was never specified. We messaged them back to say that we were very disappointed at the last minute notification and to get some clarification on the situation. We didn’t get a response within the hour so we ended up having to book another place to stay. The hosts never responded to any communication. Airbnb was able to facilitate a full refund on the grounds of last minute and poor communication.