Tracey was very accommodating, she even greeted us when we got there and we loved the special touch with the bakery fresh bread and orange juice. The kitchen was fully equiped and the living space had a lovely vibe. The kids enjoyed the wifi while chilling at night om their ipads, we watched a few movies too. The only thing we didnt like, being a family scared of spiders and creepy crawlers, was there were spider webs and spiders in a lot of areas, especially in the outdoor area and the laundry. However, the bedrooms were clean which was comforting.