The flat had very strong dog smell. The host knew it but still rented out the flat. We paid for 3 nights. When we first stepped into the flat , there was an unpleasant smell but we thought after letting the flat ventilated , should be ok and it was after 5pm, the office was closed. However first night , on the queen bed , there was such strong dog smell that I was not able to sleep, and my kids in the other room also complained of the unpleasant smell. We also have dogs at home but it’s definitely not this strong smell ( stench). My 4 kids were complaining that the smell was unbearable and wanted to change flat. The next day We feedback to the office and was told they couldn’t change the flat as the flats are from different owners. Deb , the manager followed with 2 bottles of room spray. Since we couldn’t change flat, we sprayed and closed the door of the room that stink. And all 6 pax squeezed into 1 room with 4 single beds. the unpleasant smell was still there . A very disturbed 2nd night . The 3rd day we gave up and decided to leave early and not to stay for another night . Was informed by the office there could be a refund but past a week and still no reply . In fact , instead of 1 day refund , I would expect minimum 2 night refunds or full refund. The office knew of the stench but still decided to rent out the flat . We were supposed to stay 3 nights at Kalbarri but have to leave by the 3rd day as the smell was unbearable. A trip to Kalbarri was spoilt and who can we seek refund of the accommodation, of the stench that we have to bear?
In addition, the kettle, it was rusty, we have to use pot to boil water. The sofas looked very old. In the photos advertised in Airbnb it looked new, but it reality it’s not. I wouldn’t recommend this flat .
After Kalbarri I went for 2 farm stays , and the beds, kitchen utensils are 200% newer, cleaner than Lorraine’s