Pat and her daughter Denise replies promptly and are easy to communicate with. I only met Denise during our stay but she was very welcoming and lovely. She gave us many dining and sightseeing tips. The place is cosy, neat and clean. It had all the basic necessities as listed on their page. Wifi was constant and had good reception. Foxtel on the television and comfortable couch. There was sufficient parking space at the back and it was easy to get to. Would stay again.