Honor was responsive and communicated well when I asked the question. And helped out quickly when we forgot a key in different location (we retrieved it second day). The place was a bit dusty and had several cobwebs, info brochure folder was very sticky on touch. There were only few toilet paper rolls for 10 days, we ran out after three days. Two out of four dining chairs had missing screws so dangerous to sit on, which we reported. Place would deserve deep clean and update, however it was as on pictures.