We came during the Sept holidays. And if we had any choice, we wouldn’t have gone with this place. Besides the fact that the team was responsive, everything else was down hill from there. That being said, the responsiveness did not solve any of our issues.
The balcony and porch lights were not working (we had a hard time unlocking the gate and door every time we arrived back at the accommodation cause we can’t see where the lock is), there were a few panels missing from the blinds facing the main road (which felt uncomfortable as our bedroom was exposed to the walkway), the hand soap at every sink (3 sinks) was empty (when we asked for a top up, we were directed to an almost-finished bottle of hand wash beneath the sink - which we had to ration amongst the 3 sinks), the location was not great (unless you liked the sound of trains and aircraft, up until 12am), the sheets and towels were kinda stained and the sofa was clearly stained and dirty (after sitting on them, a couple of us had rashes and red bumps from sitting on the sofa in shorts).
We had informed our host regarding the blinds and lighting but nothing was done. They briefly mentioned that the technician was hard to get, but aside from that… really nothing and no service recovery was done.
We were just glad we were out of there.