This is the first bad rating I have left on an Air BNB. It was a good location, and very private apartment. When we arrived, check in went smoothly, but we asked if we could open the windows to get fresh air in. He tossed us a bag of random keys, mentioned the previous guests had somehow locked the windows, and said ‘good luck figuring it out’. This was obviously frustrating, but is not the reason for our low rating. We were further disappointed when we went to go to bed at 10 pm and saw no linen on the bed. We messaged him to ask if we could have sheets at this time, but understandably did not receive a response as it was quite late. We were happy to spend the night without sheets considering it was late when we asked, so long as we had a response the next day so there was linen for the second night of our stay. Unfortunately by 2 pm the next day we still had not received a response, and so we left early. When we mentioned this to him, he responded straight away with a rather aggressive message asking why we had left, and mentioned before we even had a chance to respond, that we had poor communication. We believe this is an unreasonable accusation, especially considering we had tried to be understanding and gave him the benefit of the doubt. He has still not responded to our latest message as to why we were disappointed, but we expect will respond on here. We think the apartment can be good if effort is put in, but were disappointed of the service we received. We wanted to leave an accurate review for future guests, as this would have helped us.