The booking process went very well and was quite smooth. The check in process however was not very pleasant at all. Upon arrival, we were greeted by a staff member who didn't know how to check us in and simply told us to wait until another staff member arrived. As my heavily pregnant wife was waiting, I asked if we could just go settle into our room and come back latter to complete the process, but was told this was not possible. Then when someone came who could check us in they were very rude and insisted on a credit card preauthorisation - something which no other AirBnB host has ever requested. I was told I could not check in without this preauthorisation. When I enquired what this was for, I was told it was incase we eat at the restaurant. I explained that we were not going to eat at the restaurant and even if we did, we could just pay when we ordered.
The $75 fee to have a dog stay for the night is rather excessive.
Overall the room was nice and clean and well appointed. However the whole experience was detracted from by poor customer service and poor policies and procedures.