This experience was a bit disappointing. On the plus side it had a really nice, spacious, well laid out living space that felt private and secluded, with plenty of room for guests. Lots of comfy furniture and great views. However, we felt let down by the service. We had to bring our own bath towels which is a first - we're over from interstate so had to borrow them off friends (though at least the host told us in advance). I was later informed by the host that this was an optional measure for covid, but it was never presented as optional and this didn't really make sense to me given bed linen and face towels were provided. There were no tissue boxes anywhere in the house which seems minor but it was a bit embarrassing that we had to use toilet paper as napkins for dinner. And it appeared no soap was provided for either bathroom so after messaging both at night and the next morning and frustratingly getting no response, we had to drive to get some (turns out we were supposed to use the hand pump soap, which again I've never heard of). These are all minor things but added up to make the stay feel a bit unprofessional. Plus the check out tasks were highly unusual - eg. they asked us to strip the beds and sweep/vacuum before leaving, among other tasks, or we would be charged a cleaning excess fee. If I'm asked to vacuum, provide my own towels and strip beds, I think I should be getting a discount on the cleaning fee rather than being threatened with a penalty if we didn't do it - we've never heard of this before. Not what I expected for over 500 dollars a night. The host also took on average about half a day to respond to any questions, and completely ignored one about cancellation fees. We've stayed at heaps of Airbnbs and though this one had it's good points, compared to our other stays we certainly didn't feel like valued guests.