The hot water only worked half the time. Someone was sent out to fix it but it only fixed it for 24 hours after that. The kitchen and bar area were full of ants and when I told the host about this my only response was "The spray must have failed." The arcade machines are locked and require moneyon top of what you already pay to use. I was contacted as one of the arcade machines wasnt working and they wanted to send some one in to fix it while we weren't there. I agreed and was told we were going to be left coins for the machines which were never recieved. There are signs all over the house to clean up any spillages etc but no cleaning products to do so. The heater is perminately set at 22 degrees and can not be changed which in the middle of winter is not warm enough, we went and bought ourselves extra blankets. The ad says the spa takes 30 minutes to heat up but the signs near the spa at the house say 3 hours. Even after the 3 hours the spa was barely warmer than the pool