It was easy communicating with Tien and check in was smooth & hassle free. Location was good, free parking which is a plus if you are in WA. Cosy rooms & fully equipped kitchen nothing to fault. Heater was not enough to keep us warm (stayed during the winter, reported as coldest July in 30 yrs-lucky us) however Tien was very helpful and provide extra tips on using the convertible of air-conditioning and heater, extra blankets to keep us warm. (Probably can consider to upgrade the bathroom window as it wasn't sealed). Anyway we still love staying at Tien's place, will definitely stay here if we are coming back!