This apartment has the wow factor, when you walk in and great items are left for you to enjoy! So they should be as it’s not cheap to stay here. You expect this then to have all the amenities available and they could not provide the necessary small items. We had 2 hangers per bedroom! No hairdryer anywhere apart from a very dirty brush dryer that had lots of other guests hair in. The pool wasn’t clean there was bird droppings around the pool too and my sister in law told me the windows on the first floor were not cleaned but this actually turned out to be the mirror. I spoke to Gemma and she was extremely unhelpful, unprofessional and complained I had called her!! She is definitely not a super host. She also has security cameras focused on the front door which is fine but she then has them focused on the pool (1st floor) and then on the seating area (4th floor). She obviously monitors these as although she messaged saying she sent a pool maintenance person around Saturday morning, she then said she looked on the security camera to see if it was clean and it looked clean. Knowing she monitors the cameras ( which is actually illegal) we did not go in the pool or use the entertainment area ( both reasons we booked the property).
This and the way I was spoken to prompted me to look further and there were dirty windows on the stairs, very dirty surface in pool room, building work in the pool area, dirty window and door runners, no corkscrew so we couldn’t open the wines we brought………just felt very let down having my family over from the U.K. who are visiting as I’m recovering from cancer and wanted everything to be right and nice .
Airbnb have been excellent in dealing with my issues , which has helped but this person is definitely not a super host !