Upon arrival, we were looking forward to our long weekend stay in Grace town. That evening after checking in at 3pm, we bathed our young infants and came to realise the water supply was dreadful with small bursts of water coming through the shower. The water was not consistent. We did not know if this was because it was from the water tank that was being pumped.
The following day my sister in-law went to have a shower and only drops were coming out. She had to finish washing her hair in the sink because no water was coming from the shower. We had an event at morning tea so we weren't to be on the phone contacting the owner. Once arriving back to the accomodation we discovered there was no water coming from any of the taps and we couldn't flush the toilet. The property manager was contacted at 2/2:30pm Friday. Instead of coming to the property she made myself check the water levels of the tank..having to find a latter and the wooden stick to check.
Once they realised no water was in the tank, they arranged for water to be dropped off but this wasn't until 5:30pm that evening. We had the property owner calling us from 4:30-8:30pm giving us instructions on how to crawl under the house to check the pumps were working. NOT HOW YOU WANT TO BE SPENDING YOUR FRIDAY EVENING? At this stage the pumps were broken, meaning we still had no water, couldn't cook, have showers or go to the toilet.
Whilst on the phone to the owner my wife requested a refund for the two nights this was with the belief that we would have water at 5:30pm that evening. We became quite concerned for our health given the water we did consume was from the bottom of the tank.
The owner and property manager were messaged at 7AM the next morning.. we didn't receive a reply till 9:30am letting us know the plumber was coming at 10:30am. Finally water came back on around 11AM on the Saturday.
We requested a refund for the three days as this affected us those days, this was denied with only 2 nights refunded. The property manager deflected our horrible ordeal and tried to offer a late check out even though we said we were leaving early and wouldn't be needing a late check out. She then tried to offer a voucher to stay again but as you can image why would you want to stay here after this horrible ordeal?
NO WATER TO DRINK, NO WATER TO BATH, COOK OR GO TO THE TOILET. All of this with a pregnant wife, sister in law and young infants under 16 months. Holiday from hell... we are still in discussions trying to get the correct refund.