Upon check-in, we noticed that the bed sheets were not clean. I sent Frances a message asking if we could have some clean sheets. she took a long time to respond and told us the the sheets had been changed. that was not true as there was a hair, a pube and a stain that I don't even want to think about where it was from. after a few hours, she did come and change the sheets. apart from that, it was a nice place to stay and very good value for money.