At the beginning, it was very excited for our group travel to Perth especially during this business trip and pre wedding shooting.
The communication was good enough at the first time.
However, we checked in this unit around 11pm after dinner. The shocking part was the hygiene level of two beds was so disgusting and messy. I am not commenting about the cleanliness of the house but the hygiene level. Lots of hair, bed sheets was dirty and messy also wrinkle presentation. At that time it was too late to contact host about this issue but I had left my message to him.
During that exhausted day, we have to find another place to stay in. It was late (midnight) for us to find somewhere else. This was so ridiculous caused us extra time, money and feelings to get the stuff settled.
In the next morning, the host finally replied me and be told that the unit is clean before we came. But, I did send all the photos to him and checked. I don’t know he had requested that his cleaners for job cleaning at the end. He told me he had. But I messaged him about not continuing to the reservation, due to extra costing and time to stay outside. At this point, I had requested Airbnb resolution centre (team) to get involved, requested refund for the nights not staying at this unit.
Yes, the host did refund me $AUD250.
But thanks to Airbnb for refund me $AUD505 for my loss.
My traveler friend Nikki, she found that some interesting part. At the end, we just found that this unit is belonging to Nikki’s mutual friend.
Please be careful when booking with this listing. Please check carefully when do check in the unit. Especially the hygiene level.
The big loss is not about the money, but it was causing inconvenience, exhausted feeling, extra time during whole trip.