The unit 27 that we booked (8 beds) wasn’t the unit we got (6 beds), the DownSouth management team didn’t warned us about the change. When we asked to get what we paid for, they blamed a plumbing issue, water leak something, just to find out that the unit 27 was rented the following day to another family.
When we asked the management team why it was rented to someone else, they said that they didn’t want to disturb us.
Also the unit we received wasn’t ready at 3pm.
I can understand that with labour shortage, it could happen but honestly, why did they not inform us before, not hard to call and let you know that the unit has changed and be ready at 6pm…
Obviously, super disappointed, I had to change our plans.
After our complains, they gave us $200 refund, for an over $3500 holidays accomodation rental, this is a joke.
Also the unit we got had very poor kitchenware and in terrible condition.
The outside area with table and chairs were so disgusting, we absolutely didn’t use it.
Such a shame, I rented twice in Cape View, this time was the last.
Not impressed.