On arrival it was discovered there was already people staying in the house and I had been double booked. I was extremely disappointed the owner apologised a lot and offered a full refund. On this news It was left to me to find somewhere else to stay the owner did try to assist with this. I was extremely distressed as I had friends coming from 4 hours away and was unsure if we would have somewhere to sleep. I found a new location luckily and the owner paid for the accommodation and refunded the difference she also dropped a bottle of wine off at the new accomodation to apologise for the mix up.