Check in to property was great including being able to arrive early. Property had a range of problems that differed from what was advertised, including: dirty & dusty outside, cigarette butts in back garden, torn fly screens that let in mosquitoes, dead flowers in vase, leaking grout in shower, absolutely no knives or forks for cutlery and provision of only one 1/2 roll of toilet paper. Any of these things could be accepted had they been rectified by the Let's Go service. Instead, after notifying them on our first night, I was continually asked to provide a range of photos and communicate ongoingly throughout our second day. All this while trying to work remotely and look after a sick child! Finally, just after 5pm on second day, I was informed via messaging service that cutlery & toilet paper couldn't be provided. Eventually someone rang me, very apologetic, which I really appreciated. The Lets Go messaging service is outsourced to Philippines, which was part of delay.