We stayed in one of their property in Ferndale with our dog. Lucy & her team are very responsive but be prepared to receive LOTS of rules & regulations the day before you check in. Even though it says pet friendly but to be honest we don’t feel that our pet is welcomed at all especially when they keep sending house rules (which they claimed as auto message )about the fines ie., $30/ poo if they found a poo in the garden, $30/sheet if pet hair found on linen, they could have word it better. Laundry from previous tenants including his underwear was still on the outdoor sofa. They offered to send the cleaner back but it’s a bit too late as we have moved in. The garage is a bit disgusting to use. Rack was broken, we had to fix it ourself. The house is generally ok but don’t expect too much. Definitely too small for 9 people, I would say max 5 with the size of the living area. The house looks so much better in the photo. Sorry sLucy, can’t give you a 5 star as you requested.