Never got to meet Jemma or Andrew. The keys were in a lock-box on a pole outside the apartment. There were lots of instructions on how to operate everything, along with all the manuals from the various appliances.
The apartment is very nice, quiet neighbors, but friendly. It is up 1 flight, but there is a lift.
The location is great - right in the middle of the central area, near restaurants, cafes, museums and lots of historic sites. Also near the bus/train hubs for Perth.It actually took less time to get to the airport by bus (and was way cheaper) than it did to get to the apartment from the airport by taxi (use route 380).
I'd definitely stay here again.