I've lost the key from apartment at the first day of arrival. The Host Brent has replied me only after 4 hrs, late evening, but instead of help, and provide me with spare key, he has informed, that hi is on cruise, and can't assist. So, we were stay at Street without accsess to our goods and compulsory medication! We've moved to the hotel. And after several hrs we've been notified by Airbnb, that host cancelled our booking.