Utterly disgraceful! 🤬
We have stayed in many Airbnb before but never experienced this.
We were notified that the accommodation was ready for check in. On arrival at 5pm we discovered that it hadn’t been cleaned.
Rubbish everywhere dirty towels on the floor and on the beds which were also unclean and not made up.
Finally managed to contact Carla after leaving several messages. She was totally unapologetic dismissive! She basically said she had forgotten to tell the cleaner to go in and clean!! Not good enough if your running an Airbnb.
We had travelled for 2 hours with a 6 month old baby and at 5pm we urgently needed to find alternative accommodation which has ended up costing way above what we had budgeted for.
Carla did refund the cost of the accommodation but this definitely has not made up for the inconvenience stress and out of pocket expenses we have had to deal with!