Thanks for having us. Flexible and accommodating to our last minute booking and request for additional days.
Nice location in South Perth, some local cafes and parklands nearby, not too far from the CBD (car essential).
Compact and comfortable flat, which was perfect for a short stay.
Met the owner who was absolutely lovely and had local tips for visits/ eating out. Have left a fair review in light of this.
However, the Airbnb side is managed by a company which can detract slightly from the more personal experience of some stays ; there are notices hung up in the flat with threats of charges for all kinds of potential misdemeanours, which can feel a bit patronising.
Unfortunately on leaving we were told we had fallen foul of one of these rules ; apparently lost a set of keys we had no recollection of having during the stay and duly sent a bill for about 50 dollars.
The communication became unnecessarily overblown, histrionic and personally accusational, escalating matters when a compromise could have been reached. I offered to pay for the keys in the interest of amicability but a request for an invoice only seemed to stoke more expressed emotion. I’m sure we will get our first ever bad review for our troubles.
Nonetheless, we had a good stay until that point and it’s a nice flat. It was a shame to end on a sour note, but giving the benefit of the doubt perhaps it was an off day. As a consumer paying a considerable amount (and reasonable, respectable, clean and tidy guests) I would recommend a slightly less heavy handed approach in future.
On a side note, for guests, I recommend parking on the road (plenty available, safe neighbourhood). The car park gate is somewhat temperamental and stuck a few times during the stay for both us and other residents. We were stuck inside the car park at the end of the stay and had to wait for management to come out which took about 30mins (not unreasonable) . The gate typically started working as they arrived and so we were informed it was our fault for not clicking the button (!)