Kendra was fully aware that I would be arriving from KL at 3.00am, and this was my first time to Perth .
I requested that I would be requiring a late check out and paid for full from 26th - 1st July, even though I only checked in at 3am on 27th. I told them my flight to KL, will be leaving at 2.00am @ 2nd July and asked if we could extend our check out until 10pm on the 1st July the onset of my booking
There was an inconsistency between the host and the manager. When I spoke to the manager, Kendra said that I could have an extended check out ahead of my departure, if there was no one checking in , the host however, showed up on the 30th of June to tell me that the booking from the 2nd was done much earlier. Clearly there was inconsistency between the both of them.
It’s inconsiderate of a host to tell me to check out by 10am considering I paid for full on 26th.
In addition they should have just mentioned to me to just check in 27th seeing that they actually had no intention of allowing a late check out on 1st. I could have stayed at a hotel on 27th upon arrival.
In addition , it was so unwelcoming to find the 3rd room locked upon arrival , when the rate had been reduced by AUD30a week prior and during the tenure of our stay .
Facilities were ok. Heating not so adequate given the drop of temperatures.
The hosts were here everyday to check on us to ask if everything was ok but I found it intrusive. Most of the communication could have been done over the phone but instead they decided to show up everyday till the last minute check out !