Emma communicated so well with us - pleasant, efficient and helpful. The house is lovely. Its a great space that works very well for families (my kids loved the buckets of toys and kids’ books). We had unseasonably (I think) cold weather and Emma provided a heater as soon as we asked. Location is great. House is tastefully decorated. My only real complaint was the lack of a dishwasher (we are lazy on holiday!) but that’s clearly nothing major.