Rachel is very responsive and easy to communicate with. Check in was easy and the house is well located. Very large space for a family of 4, lots of kitchen space to cook and general condiments were provided.
Pros: house was rather old so the bathroom could do with an upgrade, cold also in the mornings due to the large glass windows. Shower head was slightly faulty but Rachel quickly fixed it for us.
Only major problem for us were the beds. Very soft and springy and also squeaky when we moved. Could do with new mattress and firmer pillows. Otherwise good value for money!