Unfortunately during our stay, we were checked into the wrong room (into the apartment, instead of room 1 upstairs) by Jeff who was the gentleman working at the bottle shop. Jeff also made us wait to be served in the drive through for bottle shop customers to be served even though we arrived first.
We were woken at midnight by the lovely bar supervisor to swap rooms and who also offered a bottle of Scotch as compensation. I was happy to let it all go until the next day I received a phone call from Jeff trying to suggest that it was our fault we had checked into the wrong room. Not sure how that is possible as he was the one that told us the code and to go to the apartment on the ground floor. I also gave him my debit card and drivers licence for proof of ID, so clearly he accidentally mixed up the booking. The thing that bothered me most was the rude phone call we received the next day without so much as an apology whilst also being accused of making the error ourselves!