Couldn’t attend our stay due to the Perth & Peel lockdown being announced the day before we were due to arrive. Reassured we would get a full refund or be able to move our dates. In order to move our dates we were required to pay a $50 changing fee (on top of the $370 we had just paid) which we wanted to do no problem. Then told we can’t transfer to the new dates so will have to cancel and rebook (again assured a full refund).. We were then given a $260 refund, charged for 2 nights of cleaning for a room we did not occupy and have been ignored by the host since 😊 probably a lovely place, we aren’t sure as unfortunately we didn’t get to see and won’t be returning now, a real pity that the hosts clearly have little compassion.