Roslyn welcomes all guests personally and explains everything about the flat verbally. We were allowed to check in earlier, but the flat was not ready at that time. We cleaned the floor ourselves, as it was still very dirty. The kitchen was also dirty. In the fridge there was still some food of previous guests. For these reasons, we asked Roslyn to accommodate us on price. After this request she was very rude and blamed us for problems that were not our fault. After using the dishwasher only 3 times, it was clogged. The filter has not been cleaned regularly before and we were unfortunately the ones affected. In addition, according to Roslyn, we should have disposed of the waste ourselves. However, she did not inform us about this. She also blames us for the slightly damaged dishes. However, this was already there when we moved in. We regret this ending very much and would have preferred a constructive approach, because we can recommend the beautiful accommodation.