Me and my partner had 2 nights accom booked for this apartment, only ended up staying for 1 as the apartment was dirty and difficult to sleep in due to the light exposure from the street lights and the humming of the fridge below the bed on the loft.
We checked in later in the arvo on the first day so didn’t get a good chance to do a full inspection on the place (I mean why should you have to inspect the place anyway) the next morning we discovered dirt on ALL shelving surfaces and window sills, cobwebs, water stained curtains, filthy couch, unkept balcony, dying plants. We messaged the host bring the matters to their attention with lengthy descriptions and photos, our complaint was met with a rude reply apologising we felt that way? We were told to vacate the apartment by 11am and we would be refunded the night we didn’t stay. I requested that we be compensated further by having the cleaning and service fee removed (cleaning fee ha - for what? The place was DIRTY) anyway they kept refusing so me and my partner went down the road of complaining to air bnb - a lengthy and annoying process.. they asked the host to refund the cleaning fee and 20% of the first night.. We’re still waiting for that.
The only good thing about this place is the location..
It needs some TLC, for the price they’re charging this place needs to be clean for 1 but also sparkling.. like get a new paint job, get some block out curtains, get some new candles and plants, get some clean furniture… It just wasn’t up to standard and it wouldn’t be hard to bring it up to standard!!
Very disappointing.
I suggest if you book this place, inspect it before you decide to stay the night, if it’s still gross, complain first thing because you could still get a full refund. BUT! Ideally the host have cleaned it and taken on advice and you’ll have a grand old stay.
Thanks for reading.