The accomodation is nice and as expected for the price. It was very clean and the pool in the complex is very nice.
Unfortunately, we had some issues at check in which meant us standing out inside for an hour. We were given an incorrect code for the lock box and eventually got it open with a different code. Once it was open the keys weren’t inside. We called the host and the cleaner drove in from out of town to drop them.
These things happen and we understand that and completely didn’t mind. However the host was quite short and non apologetic, blaming the previous guest.
The next day we asked for a late check out and a very short response saying no. I felt we should have at least had an extra hour since we spent an hour waiting on check in but the host was quite short and rude.
Overall it’s a great little stay, I just felt the customer service was lacking.