The listing is misleading.
I required and booked a room with a balcony that was also pet-friendly. This listing shows/advertises that it has a balcony (as per the description AND title) but upon our arrival, we were advised that the room we booked did not allow pets and that we had to stay in a studio (smaller room) in ground level if we wanted to stay....OR we could stay in the room we paid for but without our dog. Clearly, it was too late as we've already committed to the long drive with our dog so we felt we had no choice but to downgrade.
The employee who checked us in was very helpful, great customer service. Would like to note that you have a great staff member who was able to handle a difficult situation in a very calm manner.