Lilian is great. Nice to talk to and very kind and helpful. Room can be a little too hot during the hot weather which i happened to experience. The common areas were much cooler than the room. The portable fan did help a little bit, but i was uncomfortable due to the heat. The blinds would blow around if the window was cracked too much, so couldn't get cool. Im a little chubby, so maybe i feel it more than others, but i will definately go for a roon with air con in future