Our general policy with Airbnb is to write reviews only when we[‘ve had a good experience. However, in this case we feel that we need to make an exception to alert other people. Our truncated sojourn at this venue was extremely disappointing. Photographs of the place looked warm and inviting. The reality was anything but welcoming. Soon after arriving we discovered that the tap in the kitchen was broken, rendering it unworkable. We alerted the host, who asked if we’d be able to manage without it. At that stage we thought the dishwasher would suffice, so we agreed. However, we subsequently realised that there was no other source of water downstairs, so that if we needed to to fill the kettle, we had to do so upstairs in the bathroom. We were prepared to put up with the inconvenience at that stage. Later, however, having used some wine glasses, we discovered that the dishwasher still contained the previous guest’s cutlery and crockery. It was unclear whether it had been washed or not. We messaged the host and said that in the circumstances, we needed the kitchen tap to be fixed asap. She curtly responded by saying that the tap in question was not available at a hardware store and that a quick repair was impossible. She offered to refund the balance of our stay and provide us with a late check-out the following day, which we accepted. Later we discovered that there was no hand soap or bathmat in the bathroom. The hand towel did not appear to have been washed and had stains and streaks on it. The toilet paper holder had broken off and had not been replaced. In the bedroom, one of the Venetian blinds had fallen off and not been remounted. Finally, when we closed the door to the bedroom, we noticed that a previous guest’s towel was still hanging behind the door. Photographs are attached.
We advised the host that, since the apartment was poorly maintained and in fact unfit for habitation, we expected a full refund. She declined. We urgently had to find other accommodation at great inconvenience, and some cost to ourselves.