Janna was a fantastic host - the best we've experienced globally. From the get-go, Janna was clear, gave good tips and was very accommodating with our numerous date changes. When we arrived, everything was immaculate and there were a lot of extras like Nestle, milk, salt/pepper provided which we appreciated after a 6-hour drive. My mum, who is a tough one to please, only had good things to say! One sad thing that happened was my aunt fell sick after a long day out with the orcas and we had to cut our trip short by a day. Again, Janna explained to us how she would take it and was prompt. Things were easy. I can't recommend Janna enough. If only we had more hosts like Janna globally!