There was no hot water on arrival (and for 25% of our stay). The TV did not work (batteries were not replaced). There was no kettle. These are simple things for proprietors to get right and vexing for stayers when they are not. We do thank the BR manager (not sure if we are allowed to say her name) for quickly attending to and fixing the first two of these problems. (We did not contact her the next day when we found there was no kettle for a breakfast cuppa).