Host was not clear nor transparent on access to apartment until 1-day before check-in when I was sent an 8-page document on access instructions. If you are driving, please do not book this place as getting from basement carpark to the apartment is an expedition on it's own. Changing lifts in 2 different buildings, walk through an outdoor unsheltered area to connect from the carpark building to apartment building . We had many heavy luggage bags and had to lug these through without any ramp access to the lift floor lobbies (it was raining every time we had to do this journey and we were travelling with a young child). We took at least 15 mins each time to walk to and from apartment to basement carpark.
We would have appreciated honest and clear listing information. In fact, there were plenty of opportunities for the owner to clarify before our check-in day as I asked on multiple occasions regarding car parking (height restrictions at car park etc) which mean owner knew we were driving in and could have explain the situation.
The apartment also needs a good clean and some refurbishment as carpets in the bedroom was old and stained, beds not good quality and bathrooms poorly lighted. I had texted our feedback on the first night of check-in and all owner said was she did not receive such feedback from past guests.........we were so put out by this negative experience that we checked out early (was supposed to stay for 4 nights but only stayed for 1).
It is at best a 2-star hotel quality place but at a good location.