I don't normally write reviews but for this I really have to. Prior to our check in the hosts we're extremely responsive and accommodating but as soon as we arrived we were ignored...
Tree Haus was dirty and run down. Believe me - We were all in absolute shock, the pictures look incredible on the Airbnb website. The house is in such a beautiful spot in Margaret River so it was terribly disappointing to see the inside of the property in such a run down condition.
The floors through out the house were dirty. Hadn't been vacuumed or moped prior to our arrival. There was still food crumbs on the dining table, in the kitchen and the kitchen crockery and cutlery hadn't been washed and cleaned properly after the previous guests stayed. They were covered in a greasy film so we had to wash everything we needed to use beforehand.
Toilets/bathroom & laundry were very dirty with a lot of dust/dirt build up behind the doors and the showers we're all filled with sand.
Many broken/blown light globes throughout the property meant we had to move lamps around the house to illuminate the areas we would be using at the time. One bedroom down stairs had no working ceiling light at all. When I contacted the host about this during our arrival in the hopes someone might be able to come past and fix it- I received no response.
No kindling was provided for the wood fire. Only large oversize pieces of fire wood and a tiny axe which wouldn't cut through anything. We ended up having to travel into town so we could purchase some kindling and a bag of firewood and get the fire started - Something to think about should you decide to stay.
The property is also located in a mobile reception black spot. None of us could get a signal during our stay and we are all with different phone providers. Although they mention in the ad that the Swell Stays Office number is made available in the property - It's pretty much pointless if you can't make a phone call. Wifi is provided - But it doesn't load anything.
Although the location of the property is beautiful - It truly needs some much needed maintenance. A lot of things didn't work or were broken.
- TV's couldn't get television reception
- Broken towel rail in second guest bathroom
- Broken tap in Master bedroom shower
- Broken toilet roll holder
- Broken range hood light
- Numerous blown globes in the kitchen & living area.
- Minimal lighting on the alfresco
- Broken Kitchen Bin
Not the Airbnb experience any of us were expecting.