Dear fellow Airbnb peeps,
I had the unfortunate dealings with Denise, @ 162 Kendall blvd,
The house wasn’t cleaned, wasn’t ready at 2pm for check in, was asked if I could possibly come the next day, after my booking was all ready made months in advanced !
When I arrived at 4pm instead as discussed earlier with Denise, she was still at the property cleaning til 5.30, however once she left I then was frightened by the lack of cleanliness she had done. I was forced to stay the night with my children as we had no where else to go so late in the afternoon.
After several messages with Denise asking for a full refund and wanting to leave so the kids and I had a clean house to live in for 19 days, I was then given lots of excuses, and “ that’s just life! ”
When I said how dirty the bathroom was , she told me to use the other bathroom so it would be less for her to clean !
The kids and I felt very uncomfortable in the home, Denise has lots of personal belongings on the property, had old blinds just chucked in the activity area on the floor , which is a safety hazard itself with 3 children.
When arguing with Denise asking for a full refund, and told her I wanted to leave,
Her response was “ I know how Airbnb work, you will NOT get a refund! And best to just stay put !
I then took this further and Airbnb management gave me a full refund and were disgusted in her behaviour.
When I was packing up my belongings, another family arrived and were shocked when I said I was still there after they had just paid in full for the night to stay.
Not only was the house not cleaned and up to standard for me, but the sheets weren’t cleaned from me the night before!
I am absolutely disgusted in Denise’s attitude against myself, if the house wasn’t ready because she was “ too busy” to have it ready then she should of said, instead of making me feel like a prisoner, and not having any other options.
Thank you to Airbnb for my full refund, I am now up in a beautiful clean home.