Communication with Will and Lara was brilliant. Will met me at the apartment with the keys and showed me around. I think the apartment is lovely, well laid out and spacious and adequately equipped. It is located right in the middle of the CBD within easy reach of everything you could want as a visitor. I was disappointed to not find a map of the city in the apartment to help me at least find the tourist info office, but fortunately I had picked up a brochure at the airport. If you're new to the city I suggest you do the same! One evening on returning I experienced an issue with the lifts both appearing to be stuck on floors in the 20s. I didn't have a phone to phone the building manager, but fortunately someone came down in a lift after 15 or so minutes. A resident told me it had happened previously so beware!