In the end our stay was successful as luckily denise was able to provide a solution to a problem with urgency and professionalism. We had booked our dream vineyard accomodation however when we arrived it was amidst a construction site with diggers and raised soil directly outside the house! It was shicking and so noisy.
Whilst the replacement accomodation did alter our longed for holiday wish in the vineyard and cost us the same money it was a pleasant environment
To avoid this ever happening again however and not ending up at the place we book and count down for months to arrive at we would not do this ever again.
However denise managed the process very well.