The first time we stayed here we were traveling through and needed a late check-in. Upon arrival there was no check-in code or key and we were stuck in the carpark with our two young children in the middle of the night. It took us a good forty minutes to be able to contact the admin and get the key to get inside to rest.
The room was in great order though.
However for our second reservation here I explicitly stated the troubles of our last stay and enquired if it would be a smooth operation this time. No reply but I received an encouragement to book. I took this as a yes and then requested late check-in. It was only then that I got a quick message of 'g'day the late check-in code is *$#&$*'. Ok so at least we got the code this time.
Upon arrival the check-in box was empty, unbelievable... Another 40 minutes later in the middle of the night with our two young children in the car we managed to contact admin and get a key. After traveling from Korea at 5am with stopover in Singapore then arriving the next morning at 1am this was the last thing any of us needed and I thought I had made this clear when booking the reservation.
When we finally made it to the room, with our extra half hour checkout time, there were ants literally everywhere, alive and dead on benches, windowsills, walls, floors even a large nest in the bathroom cupboard!
The only thing that made the stay worthwhile was the beds were clean, fresh, crisp and comfortable and the airconditioning worked well.