We didn't meet Tania but she always available on the phone every time I tried to call her. The house was perfect for us, 2 adults and 2 young children. The kids loved to be around the house and didn't want to go anywhere. The beach only a few steps away which is perfect. We called at night because we ran out the hot water and didn't remember what to do and Tania always available to help. Unfortunately, we accidently left the key on top of the fridge and the door was locked. We called her to let her know but she didn't mind as she has a spare key. We then left but forgot to turn the hot water off.