I followed the checkout instructions and returned the keys to the lockbox upon checkout (I also made sure to change the combination so that no one else could access the lockbox without the code).
On the afternoon I had checked out of Sarah’s place, I received a call from Kate (from the AirBnB Management Pro team) which I missed due to being on a flight. She left an accusatory voicemail asking me where I had left the keys as they apparently weren’t in the lockbox.
I called her back twice that afternoon and she didn’t answer either of my calls so I left her a voicemail explaining that I had left the keys in the lockbox as per the checkout instructions. I also sent Sarah a message via the AirBnB app stating the same thing.
The next day, I missed another call from Kate and she left another rude voicemail stating (direct quote) “…I still haven’t heard from you so what we’re gonna do because I haven’t heard from you in regards to the missing key is we’re gonna have to go through AirBnB and then they can obviously get money out of you that way. We are going to have to charge you for a missing key…”
I returned her call immediately and was finally able to speak with Kate. I explained the situation (where I had left the keys and that I wasn’t sure how neither she nor Sarah hadn’t heard from me) but she still wanted to proceed with a charge via AirBnB. There were security cameras facing the lockboxes which would show me returning the keys to the lockbox as requested. I’m yet to hear back from anyone in regards to next steps. 1 star.