It's not often we have to leave a negative review, but in this case we have no choice. Whilst greatly situated close to the beach - this property is old, dated and run down.
A poor performing air-conditioning unit (with parts clearly missing) made for a very hot and uncomfortable night.
The TV could not receive any channels (and yes, we checked the sources, cables and even tried to re-scan a few times for any signals on DTV + ATV + Radio with no results). A cabling issue somewhere between the antenna and tv unit no doubt - but they insisted it was our fault and inability to use technology, following the stay.
But the main issue here is that our 5 year old daughter ended up screaming with 10 fibreglass splinters from swimming in the pool embedded in her foot on our first day arriving (right at the shallow entry point for kids). We spent the following 3 hours pinning her down to carefully remove the microscopic fibreglass shards from her foot.
We reported the incident on the following morning via our official communication channels on AirBnB (whom we booked through) to ensure it was documented correctly to the hosts, and this was done after taking care of our child and making arrangements to go and stay elsewhere.
We booked for 3 nights and only ended up staying for one - as we ended up booking a hotel room elsewhere to avoid completely ruining our short time in WA (Hotel was same price + much more comfortable with ocean views!)
It then took OVER 24 HOURS to hear back from the ‘hosts’ regarding the issues we reported. By the time they replied - we were long gone, and thankfully we didn’t stay around waiting an extra 24 hours for their reply.
They have declined our request for partial refund, and refuse to take any responsibility or interest in the issues we have reported, with very dismissive responses shifting blame onto us when clearly there are some issues which need to be sorted out at this run down property.
A great spot if you just want to be close to the beach and have a bed. But be warned that this property is old and tired, and the cost to stay here is not justified in our opinion.