Carole had great communication and compassion towards us during our stay. The keys for the secure car park were missing upon arrival and she had them dropped off within 30 minutes. The water pressure throughout the house is very temperamental and the shower is very hard to find the sweet spot, it’s either hot or cold. We had a problem with the cleanliness of the apartment where we found cut toenails in the bed, the last guests hair around the place and broken glass in areas. Once I told Carole she was very quick to response and said she had tried a new cleaner. She offered the cleaning refund back and even offered to buy us whatever we where drinking. Very kind of her. There is no aircon, only a water cooler and fan, it is a very hot apartment through the summer months which is when we stayed. Other then those few issues Carole was a prompt and compassionate host, the apartment had a nice decor, cheaply renovated and not quite finished in some areas. Doesn’t have a smart tv for Netflix or YouTube but she did say one guest stole the tv unfortunately. We wouldn’t return as a couple to this place as the bed is very small for two, we would however recommend it to a single person and perhaps in the cooler months would be ideal (providing a new cleaner with work ethic and pride was appointed).