Being completely new to AirBnB, I approached my very first booking with extreme caution. I pull out all the stops and went for a SuperHost property with impeccable reviews. On arrival and first impressions, the property was as advertised. Lisa gave detailed instructions for our arrival. Upon closer inspection of the property, we noticed some defects and promptly reported those to Lisa as we were not sure if the previous tenants had abused the property. We certainly did not want to assume any liability for those defects that were already present before we arrived. Lisa acknowledged that she knew about those defects which set my mind at ease. We were feeling quite cold having come from sunny Singapore and decided to switch on the fireplace before it automatically switched off and we couldn’t get it to come back on again. All that was operated was the remote controller that is meant for the guests to use. However, when we reported this potential problem to Lisa, we felt that the replies we slightly unwelcoming and unhelpful. At one point, I was reminded that AirBnb is “not a hotel service” when we couldn’t find hair dryers in both master bedrooms. The house was as described, however, a house is only as welcoming as the host. Our mood was dampened. We decided that it was best that we didn’t even bother trying to use the BBQ pit to save us another unnecessary communication with our “SuperHost”. On our last day at the house , we cleared out the trash bins, rushed to wash the dishes and put them back before moving into, you guessed it, a hotel. I’m not sure we will pay over $4000 dollars again for 4 nights just to wash our own dishes, clear out trash and be fearful of using the amenities that we had paid good money for. I could just be an “off day” for The Urban Beach House. We hope you get better soon.