I needed to have Airbnb app downloaded on my phone, which I did not. Therefor I received no instructions from Airbnb how to check in. I am assuming that Airbnb takes a percentage from the nightly rate to do the customer service and the owner doesn't have to be involved, but as this didn't happen, Olivia had to assist me with the check in at the time of our arrival. Olivia wasn't happy. While I understand the issue, I felt as if I did something wrong, tarnished my perception of my stay. Should I decide to stay there again, I will book directly.