Floor mat n towels were obviously dirty when check in, seems like not washed from previous guest stay. Bins in both toilet were not empty. Aluminium foil, cling wrap was used finish n not replaced, left empty box n the roll core. Don’t think there’s housekeeping before my arrival. Inform Chen Fei n she proceeded to change towels n empty bin n replace the wrap the next day. Floor felt sticky n dirty. Check in was easy, inconvenient if have kids or elderly n especially when there’s a need to carry the luggages up the stairs to the unit. Bedsheet has stains n strands of hair. Toilet paper was left with min for 1 toilet ‘big business’ usage. Pots n pans were all scratched, umable to use for cooking. Washing basin in living room leaked, causing the floor to be damp when using the basin.