It was very easy to communicate with Claire. Claire replied to queries promptly and gave tips on what to do and where to go in Perth. Claire has kindly agreed to let my family stay past the check-out time and this is highly appreciated. We are also very impressed with the amenities in the kitchen. Beds are comfortable. The instructions to get the key is clear and simple. No fuss. We had some problems with the shower taps but Claire got it fixed the next day. It is a lovely petite house and I will suggest this property to others as well.