Its a brand new property so some things still needs to be fixed or sorted out. Hood failed to work on second day, food was in fridge and stove when we checked in (not cleaned properly) and crumbs under sofa etc. Struggled with checking in instructions and spent 10 minutes trying to find the key. Luckily we managed to get through to Molly to find the key. Heating system was unclear and upstairs was nice and warm but downstairs was freezing cold. On the plus side, the stove was a gas stove and good fire for cooking. Location was good but shame the front door was locked (you can only access via garage) so the house felt quite enclosed with no view, save from the front window. Molly is very helpful and replaced a new pan for us when I informed her the existing one is badly scratched and is responsive to msgs. Just some issues need to be fine tuned.