I arrived at the Airbnb and found it was not comfortable. The floor tiles were sticky on my feet. There were a lot of dead mosquitos in the corner as well as dust around the floors (quite different to all the reviews which said it was very clean). I phoned customer service team to find out about a refund. He said to contact the host which was the wrong thing to do.
I rang and asked to cancel, stating it was not what I had imagined and was not going to be suitable for myself and my friend. The host was very rude and abrupt ‘are you just going to cancel my Airbnb so you can book another Airbnb is that what you are doing?’ Which is quite frankly none of their business. He then asked what was wrong with the place. Because I knew he was just next door and sounded very angry I was too scared to tell him that I didn’t think it was clean enough. I apologised for disappointing him but asked if we could please come to some kind of arrangement in a refund which lead to further phone calls back and forth whether he would refund or not and his demeanour continued to be just as appalling.
I am a really reasonable person and wanted to come to an amicable arrangement with the host. I did not expect to be spoken to in such a rude manner. I am really disappointed in my experience.