Checked into a dirty and stained unit. Walls were marked up, toothpaste on the wall of the bathroom, cobwebs above the curtains, dirty yellow pillows, huge stain on the side of the lounge which I’m still wondering if it was mold.
On top of that the blinds were broken and stained, trash can pedal broken, shower head couldn’t hold itself up and the tv didn’t work.
I can understand putting up with this place for one night if you had an early flight in the morning but other than that I would avoid.
SmartStay we’re absolutely no help when I put in a complaint. Completely ignored on Airbnb with Airbnb themselves approving a partial refund for the state of the place. When I phoned SmartStay they clearly couldn’t care. No effort to fix the issues or an apology. I was just told they’ll make a note of it.
They also held a $300 security deposit - which is funny considering they clearly don’t care about the place themselves. Do better.