My worst experience staying at an airbnb. Upon checking in, the keys for the apartment were not in a lockbox as stated in the check-in details. The lockbox was pulled out of it's position and the keys were out in the open for anyone's access to enter the apartment or duplicate the keys. Additionally, the apartment's flyscreen was not able to be locked and main (and only) door handle was broken. Upon bringing the issue and concern for safety to the attention of the host, instead of being understanding knowing that I am a female staying in a foreign country, she provided snark, sarcastic replies that included "if you are unsafe, please contact the police" and "can i sleep like a normal person" among many others.
Janet is a highly unprofessional host and the main communicator while Amy was helpful in helping to mediate.