I spoke to my host Cheryl on a couple of occasions and found her very easy to get on with and very accomodating. The unit was more than we expected and extremely well presented allowing us to have a great time. All the information we required re operating manuals for the appliances as well as local information including where to find supermarkets. We had fun and found most things within walking distance or a short bus ride. FABULOUS EXPERIENCE AND CAN THOROUGHLY RECOMMEND IT, we certainly intend to return.