I booked the entire house, was given only 2 out of the 4 rooms. Contacted Janelle on the phone for
1. Seeking information about check in. nothing is mentioned in the procedure
2. Advising her about 2 additional guests on the last night of my trip and she said ok on the phone
The cleaner came barging in as I was vacuuming the carpets and asked us to leave and was very very rude with the guests including my child. Demanded $120 cash be paid to the cleaner for late check out and additional guests which she was informed on the phone about. To say I am disappointed would be an understatement.
Never again Janelle. Have a good life.