Everything went very smoothly from the time we arrived. Penny was at the apartment to greet us and was more than happy to provide us with any information we requires. The apartment is in a fabulous position in the city and was quiet considering the location. Other tenants in the building very quiet also, great apartment for 2 people. Easy walking distance to all city attractions. The Apartment has everything you need , no issues with hot water or any of the amenities provided.