Guy and Dianne was helpful throughout our 3 day stay. It was truly an escape in the heart of the city with walking distance to the town (and the free bus stop is just 5 mins walk down the road). The room were as advertised with plenty of brochures and guides to plan our stay. In the era where services are typically pretentious - Guy was the epitome of unassuming genuine help, which made us at ease at all time.