My booking was cancelled two hours prior to checking-in.
Initially everything was smooth from booking to payment and getting all check-in information. The team was very responsive and helpful.
After arriving in Perth and while waiting for the check-in time, I received a call at 12:48 pm from a local number. The staff was friendly but advised me that the cleaners couldn't attend the property and that they would need to cancel and were offering me a full refund. When I asked if there is any alternative solution or a place to stay I was told they had already checked but there was nothing available. So I asked them to write it for me through Airbnb and didn't wait. I called Airbnb to open a case and had to find a hotel. Obviously I had to pay the highest fare for the last minute booking. After I checked in to the hotel, I was told that now they found another place for me in South Perth but that was too late.
Things happen and I understand it was beyond their control but I would offer my customer an alternative accommodation for last minute cancellation even if that cost me more. As I appreciate how hard it is arriving to your destination and having to run around to find a place to stay.