we were unlucky to get a power outage on arrival (not Nathan's fault) and Nathan responded very quickly. we booked this holiday last minute so didn't have many options as Esperance is very popular. the cottage has everything you need and was adequate. it's in the industrial part of town but the truck/train noise didn't bother us too much at night, but bring ear plugs just in case. you can also rent e scooters in town, which could be an option in and out of town if you didn't want to drive in every time.