Noisy external building work on the property starting at 7am(!)
We were unable to enter the apartment as the door lock failed. The managing agent was sympathetic and contacted the owner - who arrived, but was then reluctant to call a locksmith due to the “$650 fee”. He kept repeating in an irritated tone “these things happen”, but offered no apology. We were outside for three hours on a windy Sunday night, cold and needing the heart medication inside the apartment. The managing agent offered a one night refund but I would have preferred an apology and less aggression from the owner - after all, it wasn’t our fault!!