My wife and I were on our honeymoon and followed all of the check-in instructions however we never received the message with the code to unlock the lockbox to get the key. We waited 4 hours with no answer to our messages, texts and calls. We also ropped in Airbnb support to no avail. Thus, after missing our dinner reservation we had to try and find another place to stay for our honeymoon. I would like to make a note that Zanetas house looked absolutely beautiful, clean and picturesque, hence why we wanted to stay. As much as it was beautiful there was no communication and this did spoil our honeymoon to a degree (we did find another beautiful place to stay, however, it was not the one we wanted originally). My wife and I understand that sometimes things can go wrong so please if you read my review don't think it will definitely happen to you. Zaneta did eventually call us and she was very sincere in her apology. We were just so upset we didn't get to stay in the house as like I said, it looked amazing. My only tip would be if you do book, message the day before to get the check-in code to make sure there's no issues for you