retreiving the keys to the apartment was not easy and caused distress and delay. The advertisement pictures of the apartment showed a walk in shower. As we are 70 we were upset that this was not the case and that we had to step over a knee high lip to step into the bath with a shower head attached to the wall. The bath became slippery and dangerous for people of our age. It was very concerning. The door to the washing machine stuck, when we rang Grace we seemed nice but was not terribly helpful telling us to turn the machine on and off and and waiting five minutes. This told us that the problem was ongoing. The vacuum cleaner though charged lasted approx 5 seconds before it stopped and wouldn't go again that day. When you opened the filter over the stove top there was a blown bulb and another that constantly flickered which was a worry. The induction heating stove top also occasionally stopped for no reason while we were cooking. I also became concerned about the number of power boards around the apartment. This was the first time we have used an AirBNB and I can say that it will also be the last. I was disheartened by the difference in the advertisement for the apartment and the apartment itself and also disappointed in the lack of practical help from Grace.