The property and location were fantastic and we very much enjoyed the stay and seclusion.
However we were surprised and disappointed by the unprofessional communication from Ray White Real Estate after we left with an attempt to charge us additional cleaning fees which greatly diminished the experience. This was based on what we believe is an unrealistic expectation that guests would clean the property to Airbnbs Enhanced Cleaning standards themselves upon departure.
To be clear,
- we cleaned and washed all dishes and kitchen items we used, leaving them to dry on the rack prior to the host sanitising them and putting them away,
- we cleaned and wiped all surfaces in the kitchen,
- we took all our rubbish and placed it in the wheelie bin out on the highway, and
- we hung up towels, leaving only the wet bathmat on the floor.
Given that all linen and towels must be washed and all kitchen items cleaned and sanitized by the host, we did not think this warranted being called lazy and threatened with involving Airbnb if we did not pay the additional fees demanded.