Walking into the house, it is a gorgeous house. However, there were armies of mosquitoes in multiple rooms that bit my family and I over the trip. My family and I were concerned for our health. When I immediately contacted the owners concerning the mosquitoes, they blamed me for the mosquitoes being there instead of instantly attempting to help me solve the issue. They tried to claim that I left doors open when I didn’t. The mosquitoes were in huge clumps on the ceiling, some in the hot tub, and a bunch on the beds when I arrived. Due to that, my family and I were unable to sleep in some of the rooms. I also saw a broken chair that my family and I never touched. The owner contacted me saying that my family and I broke the chair when it was factually already like that when I arrived at the house. I thought it was strange. When the cleaning crew arrived at the end of the stay, they informed my family and I that we didn’t need to rush or get out of the house but that we could actually take our time in continuing to move out. My family and I was able to collect our luggage not too long after. The one thing I didn’t have time to do was the dishes, but the cleaning crew informed me that I didn’t need to and that everything was OK and that they would take care of it. The owner messaged me with a very aggressive note saying that she didn’t want to return the security deposit. She also complained about the dishes to me. But what I don’t understand is why unclean dishes in the sink is an issue if the cleaning crew is already coming. I was given the impression that I was supposed to clean the entire house as if I was cleaning for the next guests’ arrival. The lack of professionalism from the owners made me feel uncomfortable at the end of the day. I do NOT recommend this place.
Oh and, a random loud alarm was set off at 7 AM and I constantly had to contact the owner so that she could send someone over to turn it off. It was difficult communicating with the owner as her response timing was poor.