Carolyn was very efficient with answering e-mails and providing information. She already seemed very friendly and nice, and we hadn't even met yet. We arrived and she welcomed us, walked us through her amazing family home, and showed us the rental unit in the back of the yard. It had everything we needed and also had its own parking area and private entrance for us. The apartment is very clean, well organized, and pleasant. We immediately felt right at home. The family is also very warm and welcoming and we enjoyed meeting Peter, Max, and Lucy and the dog, Rosie, and the rabbit, Chester. They gave us so many insights into Aussie life, and we felt like we became instant friends. Carolyn provided delicious muffins, packets of instant oatmeal for breakfast, milk in the fridge, several choices of instant coffees for the morning, every type of cleaner we might require, including shampoo, conditioner and soap in the bathroom, 2 bottles of drinking water, 2 small chocolate bars, and when we asked, a tray of ice. The apartment has everything anyone might want: a sitting area on a small patio outside overlooking the yard, heating and A/C, a hot pot, toaster, microwave, fridge, good internet, TV, a very comfortable bed, and an excellent shower. It was very quiet there and yet it was so close to the main street of town where we could have gone easily for drinks or dinner or just a stroll. It also is very close to the Busselton Jetty, one of the town's main attractions, which we visited the next day. Carolyn has a loose-leaf binder full of good information about the area, the things to see and do, the local restaurants (especially the take away ones), and other info. There is a Woolworth's market and also a petrol station almost right across the street. The beach, walking and picnic area near the Jetty is so clean and organized and wonderful that we wished we were staying during warmer days. Carolyn and her family were the most amazing, warm and welcoming Airbnb people we have met yet, and we have enjoyed Airbnb places in Copenhagen, San Diego, Boston, Paris, Madrid, Sydney, and Ecuador.