Denise was the rudest host I have ever encountered. Upon arrival, without even a hello, she interrogated me about my partner to ensure I was only having 2 guests. I assured her this was the case and she continued to bluntly make it clear that only 2 guests were allowed. (Note, the guestbook clearly states that 3/4 people have stayed previously) When showed the room, my son went to explore and she immediately harshly told him he would not be able to “run” because of people staying below us. So unprofessional. The listing does not state you have to climb stairs and I was offered no assistance with cases even though I am pregnant. The next day when my partner came to help me take said suitcases Denise greeted us in the hallway accusing us of staying over and continued to do so even though I said to check cameras. It was shocking. Staying there was uncomfortable. The space itself was beautiful, the lack of good quality toiletries was disappointing and not even one English teabag offered.