I didn't get to meet Lisa and Vinnie but they were very quick at responding to messages and were accommodating when i had to change the dates of our stay. I couldn't fault their cottage, had everything we needed and more. The sofas were the most comfortable I've sat in and the wood burner is great. The lay out of the house was ideal for our dog, she enjoyed running around in the garden and was happy to sleep in the laundry. For a pet friendly place it keeps the rest of the place pristine! No hairs in the bedrooms or sofas