We turned up 3 times to check in and no key was were it was suppose to be. We asked for a early check in but got in at 6:00pm. After a long flight, we were exhausted only to find a handy many in the courtyard working.
There seemed to be miscommunication between the husband and wife, the husband didn’t know anyone booked and hired work men (handy man and aircon tec) and the house obviously wasn’t cleaned before our stay, the fridge and bin (very mouldy) smelt horrible so we had to clean those first. They then asked if the work man could return to fix the work whilst we were there. We said no as we didn’t feel comfortable and wanted to relax on our holiday. We let them know we were unhappy with all of this, they said they were going to organise a clean but never heard anything (xmas time - so we understand)
We asked for the 1st night and the cleaning fee to be refunded and there response was we left the place in a bad way….
I asked her to please explain and got no reply.
Very unhappy.