Worst experience of my life!
I am absolutely disgusted about the way I have been treated before my stay, during and after my stay at this outdated property.
The chalet is something out of the 1990s with plastic gum leaves and flowers for decor in the bathroom. I have travelled the world and Australia and stayed in the finest hotels and resorts and this is the worst experience I have ever had, and since departing an attack on my character has been made which has been deeply upsetting yet based on lies and complete nonsense from the cleaning staff. They choose to launch an attack on their guests after taking the word of their cleaners.
This place is tacky and needs a renovation. Broken cupboard in the kitchen, old cheap furniture and an old cheap washing machine that locks and can’t be unlocked, plastic flowers and wine glasses and rude, unhelpful and dishonest cleaning staff and management staff.
I was accused of breaking the kitchen cupboard door and various other things on departure and the property manager is trying to charge me $185 extra on top of the $250 already wasted on the worst hotel experience of my life, for ONE NIGHT. This fee they are trying to charge me is for one accidentally broken glass, and for using extra doonas from the second bedroom to keep warm during a cold winter storm!!
Also, there was a note to welcome Holly to the cottage!! How unprofessional to have a note for another guest on the kitchen table!! Especially when I hadn’t received ANY advice on how to access the property, I had to call them from the road at 4pm, well past check in time and hours since making the booking, to find out both the street number and how to access the cottage!!
Great service for the exorbitant prices us West Australians are forced to pay for hospitality and accommodation especially since the pandemic the prices have increased significantly and greedy owners are cashing in on our inability to travel overseas. Absolutely disgusted and disappointed but I won’t let it ruin the rest of my beautiful trip and highly recommend Karridale Cottages, absolutely beautiful and the owner Olivia is so kind, friendly and helpful, she went out of her way to make my stay as pleasant and comfortable as possible.