We had issues with the property (millipedes had taken over this property internally, and we had to routinely pick up 30+ millipedes each morning inside the house. We had to be extra careful where we stepped, which was super difficult when you have kids running around. Our eyes were constantly glued to the floor instead of the scenic view this place offers). The owner of Exclusive Escapes expediently resolved by asking us if we wanted a one-night accommodation refund or transfer to another property. We chose the former. Issues aside, we thought this was well handled and we wanted to give a 5 star rating. However unfortunately the amount refunded left us with a sour taste. We were given the refund where they had deducted the cleaning fee and the hosting fee. When booking for any accommodation through Airbnb, the Guest do not have any visibility of the hosting fee. Therefore it would appear very unfair to pass this cost to the Guest for something that the host was going to pay anyway (it should be the host responsibility). This lack of customer service from Exclusive Escapes did not show empathy at this stage of resolution, and then suggested us to book outside of Airbnb to avoid this cost!