We noticed stains on the towels, the outside chairs were not clean and there were cobwebs over them. The barbecue is old and in poor condition and I felt needed a more thorough clean before I was prepared to use it. The barbecue area and the entrance into the house were littered with leaves and would not have been swept clean for some time and the lawn is dead.
When I raised my concern about the towels and the barbecue the response was immediate and the cleaning team arrived soon after and made good. They provided additional towels; cleaned the outside chairs, table and barbecue. They explained the accumulation of leaves was difficult to restrict due to the wind. However, the outside area should have been swept clean the day we arrived.