Helen was apparently very hospitable according to my son and his partner. As we were unable to make it. However Airbnb need to step up their game if they want me to use them again. We had to try and cancel due to Covid 19 issues which Airbnb have allowed for on their website. That tick box appears to be just a warm fuzzy thing as it made no difference whatsoever to our cacellation request. Hence my son using our reservation.
With Airbnb money obvioysly comes before cystomer service.
Personally I will stick to Stayz.com.au or booking.com.au.