We were really looking forward to our break in Dunsborough but the checking in experience spoiled the trip for us.
We arrived just after 3 pm only to be met by a mop bucket and vacuum cleaner at the door. There was dirty linen and used towels on the stairs, bedrooms and bathrooms and house hadn’t been cleaned.
On calling the property manager I was told it was supposed to have been cleaned the day before we checked in so she was going to find out what happened. She then called back to apologise and told us someone else would be arriving within the next 30 minutes to do a quick clean.
The cleaner (bless her) was very apologetic and did her best to get the house ready for us but obviously this was an inconvenience for her and us . I asked the manager what their complaints policy was and she said she didn’t know but I could try going through Air B&B which I did and asked for the cleaning fee to be refunded to compensate for the inconvenience but only got half of it refunded.
I think the first impression really spoiled everything for us and sad to say I will not be booking through this host again.