Overall, it was a lovely stay. In my opinion, the standards need to be a bit higher especially considering we booked through Exclusive Escapes expecting more of a high end property.
The hot water didnt work during our stay, and Exclusive Espaces did rectify this straight away, sending a contractor out to sort out the problem. So regarding efficiency and communication, they were great.
My negative experience was more with the property itself, and its standard of cleanliness. Corner of floors were dirty, blinds were dusty. You went to open them and you had to go run your hands the sink. Tracks and door handles just all dirty, and bathrooms has dried splash marks on the doors etc.
The separate outhouse smelt musty. Dont think it was aired out at all, and took a full day to get it smelling okay enough for us to sleep in it.
For the money, our expectation was a lot higher.
Would maybe stay again if there wasnt anywhere else available and the price was cheaper, as the outdoor areas were great and the kids loved the kangaroos and bushland. But besides that, was just okay.