The house and location is really lovely, but do not expect any special touches or to feel welcome. Instead, expect lots of rules, many automated messages in CAPS warning you not to break anything, turn the lights off, take the bins out to the skip, unpack the dishwasher, wipe the oven etc etc etc OR ELSE. The long lists of expectations communicated to us created unnecessary anxiety for our group and we felt like they were doing us a favour by letting us stay there. Instead of a warm welcome on checking in, we were asked to inspect the accommodation for damage, otherwise we would be liable.
The hospitality and service was severely lacking overall. For example there was no sugar for coffee, and we asked if it was kept somewhere in the house, and the only response was "oh, cleaners must have missed it". Host was uninterested in us, except to make sure we didn't break anything.
We were asked our ages before they confirmed our booking, and even though we were all 27-31, we felt like we were treated like naughty teenagers instead of paying guests. There are multiple compendiums in the house of rules to follow and many texts and emails reminding you to clean up after yourself. No welcome note or personalised check in to see how the stay was going. Nothing left as a little surprise welcome like a wine or even just a welcome note. There is also a missed opportunity - the house is on the same estate as Brookland valley cellar door and flutes restaurant, but there was no encouragement to visit these.
We originally booked dates that were during the snap lockdown in Perth which prevented us from travelling from Perth to the southwest. They told us we could only move the date and refused to give us a refund, even though the house was fully booked every weekend for the next 2 months (and half of our group is moving out of state so we had to go within 2 months time). So our group all had to take leave off work to come and stay during the week as that was the only time the house was available, and they would not give us a refund in good faith. Overall, it felt like we were dealing with a big company or robot instead of a personable host that wanted us to come back for another stay.