Zhenping was very obliging even though we only needed a code sent and to report we had difficulty opening the key box to leave premises.
I was very grateful that I had read a previous review indicating the unit was at the rear and difficult to find, possibly needs to be mentioned beforehand.
One of the bedrooms was exceedingly cold and my suggestion would be to have extra blankets/doonas through the cooler months along with some extra towels.
Basic equipment was available and quite adequate for what you pay.