We didn't get to meet Liz, but she was very helpful and provided us with detailed instructions on how to get into the apartment. She also gave us her mobile number so we could call her if need be. The apartment had provisions for breakfast as well as a very well received box of Maltesers! The apartment is ideally situated for getting around and the nearby George Street is great for coffee and light meals. It was very clean, there were plenty of towels and it worked well for us as a family.