Reluctantly leaving a poor review. The sudden Perth covid lockdown in April meant a quick decision to u turn home to stay out of lockdown when we were already driving up the Highway to this property.
I tried calling Natalie from when the announcement was made at 3.45pm but she didn’t return my call until nearly 9pm that night.
We realised by then that we had not been provided with access instructions to enter the property either. We would have been pretty frustrated waiting if we were there. Mainly I wanted to discuss cancelling or rearranging our stay.
Each time we have spoken since Natalie you have promised to resolve and refund but nothing has happened.