I booked this stay months in advance and reached out to Gemma to request a cot for our son. After sending multiple messages with this request and only receiving automated messages from Gemma, I was concerned this was a spam listing. Finally, after reaching out for a 3rd time, we received a response.
Upon checking in, there was no cot. I reached out to Gemma and her response was “my cleaner definitely left a cot” as if I was an idiot. The cot was in a small bag stuffed in the corner of closet with cleaning supplies - How would we have known that?
The internet did not work upon checking in - no apologies or heads up & were made to feel like we were “bugging” our host upon asking. Only 2 towels were left hanging in the bathroom for a weeks stay for a family of 3. The kitchen was well stocked, but dishes all had to be cleaned before use.
We traveled far, planned, and saved a long time for this trip. The location of this home is amazing, but we were let down by this Airbnb.