Our experience was unfortunately very bad. The flat was very dirty. You could clearly see that the floor had not been cleaned for several weeks and it was also dirty otherwise. This was confirmed by other guest reviews, which were unfortunately published after our booking. We reported all to the host immediately and sent corresponding photos. We could choose between option 1 (cleaning by staff, our presence was mandatory) and option 2 (cleaning by us and a partial refund). Option 2 was only considered if option 1 was not possible for us. Therefore, we opted for option 1. The cleaning staff came by as agreed but were only tasked with cleaning the floor. All other cases were not remedied. For this reason we asked the host for a refund of the very high cleaning fee of AUD 229. This was justified several times on the basis that we had chosen option 1, although not everything we reported was fixed. We are very disappointed with the customer service from Let Go - BnB Management.