When we arrived for check in, it was clear that someone was still currently living there. There was a fishing knife on the floor in the doorway, which is dangerous for our two young children. There were shoes out, belongings all over the house, and food still in the fridge.
Gavin was uncontactable, and still has not contacted us. The occupant, then came into the house, while we were paying to stay there, (we were away from the house at the time) and took her things without our knowledge. This is a breech of privacy. She later came back to the house, interrupting our stay, and tried to explain the situation.
Gavin was apparently out of range and still, to this day, has not returned any of our calls, or texts to offer any explanation or compensation. We gave him the benefit of the doubt to contact us until Tuesday, we checked out on Sunday, but still this has not happened either (it’s now Wednesday) which is extremely disappointing.
The house was not cleaned prior to our arrival, which is unacceptable given the current COVID-19 pandemic we are in.
Overall our family holiday experience was tainted with Gavin being unorganised and uncontactable.
We won’t be back, which is disappointing because the house is in a great location.