Very poor experience, unworthy for a superhost. We did not receive check-in details (key in nominated area?), so upon arrival at the airport, we had to ask for it. The owner said she mixed things up, seemingly not expecting us (which explains what’s coming). We were briefly greeted and shown to our room. The aircon was on and very cold, but no switch in the room. So we sent a message to the owner, but no response, she was probably sleeping already since we arrived at 11 p.m. Found a switch in the living room, but to no avail since it kept going. The discovery afterwards was horrendous. When we pulled the blankets down, the bed was covered in black hairs (of which we took pictures), extremely disgusting. Due to it being late and having a 650km drive to Kalbarri ahead of us the day after, we decided to throw all the sheets behind the (unpleasantly soft) bed and slept on the bare mattress, covering ourselves with our own beach towels. The bathroom wasn’t clean either. In the morning, we confronted the owner but she went on defence mode. Instead of taking responsibility for the non-cleanliness, she tried to put the blame on us for not telling her immediately about how dirty it was, even though she was already asleep. Sorry, but that’s the world upside down. Based on all the other reviews, this was probably an incident. Too bad that we had to be the ones to endure it.