We checked in little late with 2 children, house was pet friendly but not human friendly. House stinks and our beds were made but fresh linen we can see dog hair everywhere on the beds and pillows. All the sofas filled with dogs hair and toilet has full of dogs hair too. It was a flirty place, I was shocked and very disappointed to see all that. Kitchen sink was flirty with food stains and food stuck on scourers. I have photos of everything and I politely messaged Lydia what we saw in her home, she messaged me saying she was shocked to know this and said she understood if we don’t want to stay. Then I messaged her it’s too late to go anywhere at that time. I said We found some spare blankets in the wardrobe we put them on top of the beds to survive that night. After that I sent her some photos to show, then she apologised me and said cleanliness was unacceptable. She also said she contacted her cleaner and didn’t hear from them anything. She also said she is happy to refund full money, I said thank you for acknowledging that this is unacceptable but we don’t want free accommodation but it’s upto you what you want to do. After that she never contacted me back or neither refunded my money. I am not expecting to getting my money back, it’s about the service what we paid for. Firstly host house is dirty, secondly host failed to provide solution to the problem and lastly she failed to kept her promise.