Our christmas and boxing day was ruined! The hygiene and cleanliness was horrible. We were so shocked specially after paying $1767.60 for 2 nights and an additional $225 for 5 sets if bed linen and towels. My whole family was so disgusted and did not sleep a wink the 1st night. The decision was made to leave the property after 1 night. We did contact the host directly on the 1st night and they did respond asking if we wanted them to come over to discuss but we wanted to let it go as it was xmas. The next day we contacted the host again regarding the linen and shower head and did not get a response. Thankfully airbnb refunded all costs.
We arrived at check in time 4pm on the 25th christmas day. When we arrived In on of the rooms there was a cotton bud with blood on it sitting on the bedside table. There was an oven with no oven trays. Theres also dead flies and bugs all along the window sills in the kitchen lounge area. Cob webs everywhere. The fridge still have left over food. And freezer also had lots of frozen food left behind unsure how long its been there and food crumbs left behind on the freezer shelves. The kitchen cupboards have what looked like black dirt scattered on the shelves. The drain in the sinks were covered in black and does not look like its been cleaned in ages. There was only 2 bathrooms in the accommodation which we knew before booking. In the evening when my family tried to shower in the 2nd bathroom the shower head seemed to be broken and would not stay up there fore they had to hold onto the showerhead with 1 hand.
The next day in proper lighting my brother and mother found stains and what looked to be bird poo on the bed sheets we paid additionally for (claimed to be from a linen company - we later realised was a lie as there was a large cupboard full of linen and doonas all labeled for the different size beds).
The host made no attempts to rectify the situation or no apology was made, so everyone are aware the host doesnt care.