Simone was great in communicating about our plan to stay, very clear and accommodating. However, even though location and the house itself was great, but it was not cleaned properly.
She apologised for having a “bad tenants” before our arrival and cleaner needed more time to clean so our checkin time was pushed by 1 hr (which is not a problem).
The floors were sticky, one of the toilets still had some stuff, doonas bedsheets and pillowcases stink. Some of us had to go to kmart and bought new doonas, pillows and bedsheets. The story did not end there, we were talking in one of the bedrooms sitting on a floor and noticed something under the bed, and behold it was a condom wrapper. We were very disgusted as we came there for a holiday with our kids.
This was made aware to simone and she handled it professionally, apologised and told us that she will send her cleaner to clean the toilet (but still not cleaned til we check out). It might be a bad luck having bad tenants but maybe a better cleaner would help?
Simone gave us chocolate and bubbles which was a nice gesture too.