This was our first time using Airbnb and we were very pleased with our experience. Annie and Andy provided a wonderful apartment in a quiet neighborhood that was close to the city. We had our privacy, and even though we could make contact if needed, we found everything worked well from accessing entrance to the apartment to instructions for appliances. So we had no reason to look for help at all during our stay. All appliances were new and of good quality and access to Netflix and Foxtel was an appreciated addition. The bathroom was spacious with a large bath and shower which was great to have when traveling. Would highly recommended this place.