Louise was there to greet us when we arrived and check-in was straightforward. She was lovely and kind and often checked whether there was anything we needed, yet gave us lots of privacy and time to ourselves. We asked about laundry prior to our stay and she replied instantly recommending a good laundromat nearby. We don't have pets and our kids are usually scared of dogs, but Bella was so placid and they were completely fine with her. We didn't have anything to worry about! Our son loved playing with her son too. The bed, futon and cot were just perfect for our family of 4. Would highly recommend!