Noisy, dirty and impolite.
This property is in the middle of a construction site and owners were not polite or courteous in resolving issues. The cleaner hadn’t arrived before we came and even after they left there were still areas that remained dirty.
We understand that mistakes happen in terms of the cleaner, but the attitude Matt had on the phone was poor and full of man-splaining. Some notion of customer service and hospitality is sorely needed.
In terms of the property:
The bedrooms are very hot and stuffy. There’s only one fan. Even with the aircon on, fan on the front room was 31 degrees on our sons monitor all night for two nights. It was forecast as 21 degrees those nights.
The bathroom sink is overflowing and blocked.
Sofas and cushions are really dirty and needs a good clean.
Also the front door kept blowing open, even though we had pressed the latch from the inside.