Generally a good house and location, however, we encountered several issues:
Communication: several days prior to our arrival, we sent a few messages to confirm check in time. There were no responses to these messages.
Communication: General response time has been unsatisfactory.
House not clean: on arrival to the house, it was evident that it had not been cleaned. This was a significant inconvenience, as we had to find somewhere to go for the next four hours whist waiting for the cleaner to arrive and clean the house.
Toilet: one of the toilets was not working properly. When flushed, the water would partly fill the toilet pan. It seems that the cleaner did not clean the toilet properly, as they would have noticed this. We were unable to use this toilet for most of our stay. Phoebe claimed that we caused the blockage, however, the toilet didn't flush properly the first time we used it. We certainly didn't attempt to flush wipes and excessive amount of toilet paper as she claimed.
Television: the house was advertised as having two living rooms. Only one of those rooms had a television. Most people would expect a TV in both living rooms.
Television: the television wasn’t working properly – we could not access free to air TV channels. When we tried to identify the problem, the antenna connection on the TV fell off. It seems likely that previous tenants had caused this problem/damaged the connection. We found the communication to fix this issue very difficult, and the issue wasn’t rectified. Simply telling us that we can access 7Plus was not a satisfactory resolution. We were informed that it would be fixed/replaced on our last full day, but this was not done.
Tea towels: having only one tea towel is not enough.
Instruction manuals: it would be appropriate for electrical appliances (e.g. washing machine, dryer, oven, dishwasher) to have instruction manuals.
Saucepan: although there were a couple of saucepans, they were small. We couldn’t, for example, cook pasta for all members of the house. This was discovered once provisions were purchased.