The digital access software made this stay a misery- which is a pity, because it is a lovely and well-appointed townhouse in a very convenient location. The instructions on how to use the software were poor, and it became clear that the staff (in Sydney) did not know details of the software- I was repeatedly asked to do things that the software would not allow me to do. Eventually I was given physical keys, but only after I had tried to find alternative accommodation elsewhere. Some staff were very defensive about the system, but other people I talked to in the apartment building had also experienced problems. Although the notes confirming the booking mentioned that I would need to download an app, the notes did not say that the app collects my data for third-party analysis 'to improve the software' Red flag! And I was only told this on downloading the app on the day I arrived- too late! The digital access system means I cannot recommend this property, which is such a shame.