Charles is not physically available at the property @ check-in time. He needs to arrange or at least have to some alternate arrangements. Check in was ok, essentials are not provided as per listed, when asked he showed “unexpected behaviour “ very rude and arrogant. He said sorry later but we are already deeply hurted! He sometimes talk nicely and if you ask something then he gets angry in a spike! Have to know how to treat the hosts properly as it’s not a charitable organisation and making money out of it without providing a quality service! If possible better avoid. Overall it was OK stay! If the host behaves good and provide all essentials then it would be a better stay!