Check in was 2pm. We collected keys and arrived at house and cleaners were still going (around 3pm). We asked how long they needed to finish and they said come back in a couple of hours. We came back at 6:30pm and the floors were dirty. Not vacuumed or mopped and we had to re-clean. So effectively wasting about 6 hours of our first day (2pm - 8pm). The wifi didn't work and when Ray White called to ask if a contractor could attend the house to do measurements of a door frame we mended this didn't work. Ray White read out instructions for how to reset (which didn't work). On the counter when we arrive there is a list of DO NOT's but information like how to reset the wifi is not included. Ray White said they "understood" our frustrations of getting access to the house late and having to re-clean it because they rushed. They said the cleaners would have rushed because we needed to come in and basically made it sound like it was our fault. We got ripped off a day and had to pay for it.