The check-in instructions resulted in me having to call the host who failed to pick-up for 90mins, later calling to admit they had forgotten I was arriving that afternoon after originally offering the excuse that something was wrong with their phone line. No meaningful apology offered. It was disconcerting that this host requested an additional $300 security deposit due to be paid in the week prior to our stay without offering a documented policy detailing conditions in which the host would refund or keep part of that deposit. I was further disturbed by the threatening tone of a message that I received a day before our departure, basically stating that if did not perform a full clean on the apartment prior to leaving, I would lose some or all of the additional $300 security deposit. This message stated that although I had paid a significant cleaning fee to the host already, as part of the original booking payment, that covered nothing more than the changing of linen! Too stressful!