great customer experience as Lou met us at the property on our arrival to say hello. We were dining in the same restaurant and she came across to see if we were enjoying our stay. lots of lovely touches, fresh eggs, cheese, wine, chocolates and the use of a staple ingredients store cupboard. Great space inside and out made for a fabulous family holiday. The house gave us a warm hug we couldn't have asked for more. My daughter has mobility difficulties and found the stairs down to the lounge a problem. Everything else was accessible for her and she loved the space inside and out. Location was just perfect for exploring the local area and everything Albany had to offer. Minimal check out just empty bins which was a delight. Other Airbnb providers could learn a lot from this very lovely lady. Thank you Lou