We had an incredibly disappointing experience.

As we entered the place was dirty and was clear it had not been cleaned in a while, we checked in and found sand in the shower, dirt and stains on the couch and rug, dust and hair all over the cupboards and shelves and ants through the kitchen. As we checked in late at night we had to do a quick clean ourselves of the shower and kitchen as we needed to use the facilities and just didn’t use the couch. The next morning the host contacted us asking how our stay was going, we informed them of what we had found and they offered to send a cleaner later that afternoon, however as we had already cleaned the space ourselves and had our things there we felt it was redundant.

On the 3rd night when we tried to leave the complex we found the gate wasn’t working – meaning our hire car was stuck inside and we had no transport. We called the host who was unable to get someone out but said he’d just call us and talk us through manually resetting the gate ourselves. As we were already late for a reservation and would now have to walk there in a strange city at night we told him we had to leave and were not impressed to return home to find the gates now wide open giving anyone access to the property! We slept very uneasy that night and woke the next morning to find the gates were still open! We contacted the host to let them know we know we didn’t feel comfortable staying there and would like to check out the following night instead on account of all the issues – we were told that cleaning was ‘subjective’ and that as the gate had been fixed within 24 hours they would not let us check out early. We stayed as long as we could and ended up leave a night earlier and forfeiting the money but it was such a disappointment to deal with a host who cared so little for the comfort of their guests.