Rachel was very accommodative. She replied to every one of my messages. The house is very cozy and comfortable. We checked in during winter and it was also very rainy. It will help if there was more to do in the house. A smart tv or a dvd player will really help. Also, because there is no dryer, we couldn't really wash clothes. These are enhancements which will make this place a great place to live in.
There is another level above, which is not part of the rental unit. I believe there are kids living there. At times the running and the moving of things can be disturbing.