Everything goes smloothly until we had towel issues. I wasn't informed that they would give us 2 hand towels and 2 shower towels during our stay - 6 nights. I asked extra towels (one extra set AUD 11) on the second day and didn't get any of them for straight 3 days. They don't have receptions, so the only communication method would be this Air BnB messenger and their responses are way too slow. They do have a phone number, BTW. The people working there blamed each other: The communication team said that they would contact the cleaning team,and the cleaning team told us that they didn't get any towel orders from the management team. The room is small and moldy. The heater doesn't work. Other than the towel issues, I wouldn't be complaining, though. One more thing, the duvet is really weird. It doesn't have covers - a thin layer of sheet, duvet, another layer of sheet. Mom and I laughed a lot every morning when we made the bed.