Lewis was easy to reach, via calls or text messages. He came over every night to make sure everything was fine for us. Millie and his other dog (didn't get to read the name tag) was very friendly and cute too. Well-trained dogs that do not hop or bother you when you are having a BBQ on the veranda. The location is just 3 mins away from the city and most places so it was very convenient to travel. The place itself is located in a quiet forest area, with bunnies, birds and lizards but they stay within the bush and doesn't bother you. It adds to the escape feeling. The chalet is a good size for 5 people, and easy to clean and maintain throughout with the basic needs.