while the view was absolutely amazing, the treatment by delma was absolutely appalling. I read many other reviews and have seen that many people have had the same treatment. There is such a lack of customer service on delma’s behalf. Tammy was great and really understood our situation. Delma answers the bad reviews with such a horrible attitude! If your looking to stay here just be weary that although the view and apartment is gorgeous, the lady you will have to deal with is not worth it. The keycard was broken making it easy for the card to slip out and when delma had to come to help us back into the room, she had a disgusting attitude. I understand it was late a night (9pm-11pm) however you should expect issues to arise when running an airbnb management business. I really will never book with the host again! I hope you can learn some customer service skills