We stayed here for 3 months so I feel we have a good understanding of the property.
The house itself is as described and really is a beautiful home and in a great central location.
Unfortunately, the communication from the host is basically non existent.
You don't have any contact with the actual host as he has out sourced this to an overseas call centre. The call centre staff are really lovely but there is only so much they can do when the host won't respond to them so I really felt bad for them having such an unresponsive host.
We had multiple issues at the property during our stay, which would have been fine as things do happen but the lack of response was very disappointing.
We are easy going people who don't like to complain, however I felt this review needed to be accurate to assist fellow travellers.
The microwave didn't work and the host wouldn't do anything about this so we ended up purchasing our own which we have left at the property. The dryer stopped working and the host took so long to organise someone to come out and look at this that we ended up being without a dryer for the last 4 weeks of our stay. They have since refunded some of the cost as Air bnb have stepped in.
There is also a gardening service that would let themselves in to the backyard which I wasnt aware of, so that made for a rude surprise when I walked out there one morning in my pj's to find 2 men in our yard. As I was mostly staying here by myself I explained to the 'support team' as to why this was concerning and asked if they could please send me a message when they were coming next and this didn't happen for the next two visits of gardeners.
All in all, cool house, great location, lovely support team staff but the lack of care given by the host after we stayed there for 3 months is just not acceptable and I wouldn't recommend this place for that reason.