I wasn’t able to check in at the stated time as the key was not found in the key lock.
Had to wait outside at the balcony for an hour before someone came over to pass me the key.
Was thankful that I did not check in late in the night as it would have been very cold.
The apartment can afford more care and TLC if it was cleaned & organized better -
For example,
1) the bathroom floor had chunks of hair when I checked in
2) in the bathroom, there is not much space on the dresser to put toiletries except if you put it on the floor
3) Sink is too small for the huge tap, causing water to splash out of the sink whenever it is turned on, resulting in a wet floor
4) the vacuum cleaner (which contains dust & dirt) is placed inside the wardrobe where we were to hang our towels and clothes
5) the dustbin’s lid is spoilt and requires you to open with your hands (unhygienic).
6) The apartment only provides 2 bath towels for 2 pax, for 2 nights of my stay. The host mentioned that because she is eco friendly, she does not provide hand towels.
I accept this rationale but it would have been good to also have hand towels to dry our hands after washing them.
Even if it’s not for our hands, they will come in helpful to clean the water that splashes out from the sink in feedback point 3.
Overall, I was the most disappointed because I took time & effort to craft and feedback to the host as constructive as I can be, but her reply was rude and non-accepting.
She responded by asking me to manage my ‘champagne 5 star expectations with my beer budget’. (Quoting her).
I was definitely not expecting a 5 star service. But for the price paid, I would have expected to check in on time and have a clean apartment at the very least.