We've used Airbnb all around the world and this was by far our worst experience with a host that we've had. The host accepted our booking and full payment before sending as a link to completed a third party agreement 5 days out from the start of our stay on a website called 'Houst' which firstly requested all our personal information then requested us to agree to new set of terms and conditions which were not all stated at the time of our original booking. We politely refused to sign this third party agreement and the host then held our stay to ransom until we did. We politely stayed we would not be signing the agreement however we agreed to all terms and conditions stated on Airbnb at the time of the booking. The host provided the address but would not provided us access information or a lockbox code. After repeatedly requesting the host instead we would just request through an Airbnb message to complete the Houst agreement via link . Out of desperation we just arrived at the property and the front door was just open, no key, no information, no lockbox code and no property information manual or booklet. How to use things, where to find things, contact info, Wifi code ect, something quite literally every other host has done. Once in the property we requested the Wifi code and guess what we received the Houst link again. At this point I made a formal complaint to Airbnb as the property was advertised with Wifi explaining the behaviour of our host, which we received a 30% refund on our stay.
The house itself was average, it was about 25yrs old but had not been maintained well and was very tired, stained carpets, scuffed walls and little things like the toilet light didn't work so you had to go to the toilet either in the dark or with the door wide open. The worst was the bathroom, it had been cleaned but had mould all through the grout and drain, we wouldn't let out toddler come into the shower because of it. The host also one of these host who collects things people leave behind, for example there was 5 different used clothes washing powders, various used condiments in the kitchen and a tin of pears but had not provided soap in the bathroom or kitchen.
Overall we would NOT recommend this host or property, thankfully we only had 2 nights in this nightmare stay.