De-Anne was responsive and helpful. However, she wasn't able to have with the problem with the DVD player. The hosts had generously provided several children-friendly DVDs, but the player couldn't be detected by the TV so we were not able to watch the DVDs. Didn't help that there was no internet connection in the house. Finally, the views from the house are spectacular, and definitely the highlight of the house. Was really pleasant to have a meal in the house, simply because of the view. Would seriously consider staying again. Just a glorious view and relaxed, homely feel in the house.