The staff were responsive; we had a problem with the washing machine breaking down that was promptly and professionally taken care of. The place was clean and well maintained, and generally was very nice. However, it is not a place for 4 people - the second room and the study are one and the same room - and it is definitely sized as a study; the door won't close when the sofa bed is out. Staying with our 2 kids we were not able to use it as a study, and as a bedroom it was serviceable but inconvenient due to the bed not fitting. As we had a month-long stay this was a significant drawback.
Aside from that issue it was very nice and would make an excellent location for a couple, or a couple with kids for a short stay - Instructions were clear, it's well-cleaned; the luxurious shower is a standout feature and the overall quality very good. The neighbourhood is quiet, and we appreciated the small shopping area with a supermarket and a few food options right at the nearby corner.