Terrible Key Handover Experience

We experienced the worst type of key handover experience at this property, locked box opened but no key inside and no response from the host on his contact number.

This was devastating after 12 hours travel, flying from Melbourne including a 3 hour drive from Perth airport. This left us looking for alternative accommodation at 8 pm on a Friday night in a heavily booked Margaret River.We had to drive an additional 60km to find alternative,inadequate, accommodation in a caravan park.

This so called host effectively ruined our 3 night long weekend in Margaret River. We of course incurred significant costs of flights, rental car not to mention leave forgone,in our short holiday, and had reasonable expectation that the accommodation we had booked some months ago would be provided.

The host finally contacted us around 11 pm, far to late to correct anything. Initially apologetic and offering some puny excuse we,reluctantly, decided to stay the remaining 2 nights at the property, due to the lack of any viable alternative. Amazingly after some negotiation about compensation the host, has,to date, not co-operated in even refunding the non stay night.

I am disgusted by our treatment by this party and strongly suggest that you do not risk your holiday staying here. In my view he should be removed from Airbnb as he has not demonstrated the due care and regard that a host is meant to display.