We arrived after a long drive from Perth. It was evening when we arrived and we were shocked by the state of the neighbourhood. We would have loved a heads up about the broken windows in the street, the burnt out cars, mattresses strewn all over the lawns and not to mention the litter and people wandering the streets. If we had been given a heads up and told that the property was safe and that this was normal for the neighbourhood or that the neighbourhood was a little rough, we would have possibly stayed. Instead, no reply was given from the host when we said we felt uncomfortable staying here and had decided to leave. We ended up staying elsewhere and when we contacted Hayley, no reply to multiple messages. There has still been no contact and certainly no partial refund as we requested ($100 out of a total $160 including service fee we didn’t even use). The property itself is clean and her communication up until this point was good. Just be warned of the very rough neighbourhood.