Karen is a nice lady! she welcome us with her clean and tidy apartment look exactly like the picture. She provides us with what we need.. she is there whenever we need to ask on how to operate the warmer or the washing machine. even when my child and i get sick she is so caring and concern about us.. provide us the details of medicine that we need to buy from chemist, provide us the information about the nearest hospital. i would highly recommend anyone with family to stay here. u will feel so much comfortable and safe too!! oh my god i really hope to see such a nice person like Karen some other time!!