I was in contact with John the night before our booked stay. I asked for a late check put and he responded informing us that we could check out at 2pm. The next day I sent John a request at 1:30pm regarding his check in procedure ( Check in for 2pm ) but had no response. After 2.5 hours of waiting for a response I sent him a text message stating that I had been trying get hold of him to gain access to the property and could he please send me the lock box code, again no response. At approx. 6pm I sent another message through the Airbnb app informing him that we are still trying to gain access to the property, we have 4 children with, a car load of perishable foods and are in Dunsborough from Perth. Again no response. Whilst this was going on we contacted Airbnb support and due to their not being able to contact him our accommodation was cancelled which left us no choice but to travel back to Perth ( 300km ) due to no other accomodation being available due to school holidays and everything being booked out. This inevitably cost us a substantial amount of money in both fuel and food not to mention the inconvenience for ourselves and the children. John finally contacted me 5 days later with a text message at 5:13am proving the lock box number. Totally unacceptable!!! Would not recommend staying at this residence to anyone.