My daughter and I were left stranded and unable to check into the property the night before a surgery due to an unresponsive host that provided no instructions for check-in.
We then ended up having to pay 3 x the amount of the air b&b to secure last minute accomodation in Perth — not to mention the extra uber expenses to and from medical appointments because we couldn't find any accomodation in the area we had originally booked to stay. This poor service is completely reckless and could have left a less financially secure family on the street for the night. It's definitely made me think twice about the security of using B&Bs in the future.