Kim was so friendly, informative and delightful. We arrived at the premises after sunset and it was a very cold night indeed, but Kim was very thoughtful and has prepped the villa nicely. She left the heater on ready for our arrival, it was definitely such a warm and cozy experience coming into a warm villa after a long drive. She was also there to greet us in the early morning when we checked out. Overall it was such a delight!