the location and the apartment are great, but the host fell short on a few issues.
booked for three people, only given two towels. there was also only one bowl in the kitchen so had the kids eating cerial out of cups.
the sofa bed has all come undone at the back and we had no Linens for it. even after I reported it on the first day no one bothered to get the cleaners to drop off some sheets and a pillow case. it was a pain to set up and very uncomfortable.
the main bedroom was the polar opposite, beautifully made up, comfy bed and nice pillows. even spare blankets for cold nights. the laundry facility is good, even though we had laundry removed and no one knows where it went.
nice kitchenette, with most of your basics and an undercounter fridge (couldn't use the freezer section as it needs defrosting)
these little things could be sorted in no time. but even after contacting the host all I got was a "thank you for your suggestions".
all in all, a nice place to stay, just didn't quite get the 5 stars it could easily achieve.