My hubby and I stayed with our 3.5 year old for 2 nights. From the outset Nicole was helpful, responded really quickly to any questions and was flexible in changing dates when I had realised I was unable to take time off work as originally planned. Check in instructions were clear and easy to follow, the home itself was lovely and clean, the bedding was hotel quality and the mattresses were really comfortable - best sleep I've had in a long time. The unit gets cold at night (we were there in August) but there are two heaters provided which were great to keep the place cosy. Location is great, so close to the town and all the local amenities and it is in a really quiet neighbourhood. The floors are polished concrete which can be cold in the winter but I had my slippers with me to keep my feet warm. Overall we had a fab stay and would be delighted to come back soon.