We have given this rating as we feel extremely let down by the complete avoidance & lack of response regarding a partial refund. Even if the host chooses to decline a refund request, we would have appreciated a reply at the very least. Must say that prior to booking, Chiara was extremely quick to respond, but once a partial refund was mentioned, we couldn’t get a response & had to talk to Airbnb support. The granny flat felt like a sauna (no exaggeration!) & within 10 mins of arriving, our family pup was bordering on heat stroke (hence we had to find another accommodation at the last minute). We do understand that the listing states “no aircon” but the ceiling fan (as well as the 2 portable fans we packed with us) should have been enough to feel somewhat comfortable in the heat? Yet it was actually unbareable, almost as if the granny flat window hadn’t been opened for days & the heat had built up inside.
Besides that, fairly clean & would be ok for a stopover but not in summer.