Penny answered our calls very fast and tried very hard to guiding us to the location when we were lost on our way. When the power supply was failed together with neighbors, Penny's partner reached our apartment in less than 10 minutes and on the spot offered us a much bigger house to stay for the night. We accidentally left 2 items when we checked-out and got them back immediately. Bravo to the response and problem solving abilities. We will definitely recommend this place to our family members and friends.