This apartment was clean and Randy was very prompt in his response.
HOWEVER - I had read the previous review where a guest had commented on hearing the footsteps above and said they were not bothersome... they were quite bothersome.
If you are a light sleeper request an upstairs apartment as my friend and I did not sleep well with the guest upstairs pacing back and forth until the early hours of the morning. Even with earplugs in it was disruptive.