We had a really bad experience here.
The standard of cleanliness and hygiene in the home was extremely poor. When contacting the manager of the home with photos of our concerns on our arrival, her response was ‘We rely on guests to wash their dishes properly. The cleaners don't have time to pull out everything. If they did the price would be 3 times the price.’ When asking how she would rectify this she told us that she would
‘Send a cleaner tomorrow if we wanted’. Her responses were really careless and unprofessional. She then said ‘ If you don't want to stay you are quite welcome to leave and I will refund in full.’ We accepted this, however as it was 8:30pm we had no where else to go in the evening and told her that we would leave first thing in the morning. She then proceeded to tell us that as we were staying there on the first night, we would only receive a refund for one night, not two. I couldn’t believe that she would expect two young women who had travelled to Jurien bay to seek other accommodation at 8:30 in the evening. I asked to speak with the home owner and her response was ‘you can only speak to me, or contact the cleaner if you like’.
When I tried to call her instead of sending direct messages, she wouldn’t answer and text me ‘I’m in bed, my phones on silent’. She then turned her phone off.
After this, I managed to contact Sharlene directly and to her credit, within minutes she responded and provided us with full refund.
We left the next morning and booked other accommodation. The way the manager of this property dealt with this situation was disgusting and an experience I have never had before. She was rude and obnoxious and took no responsibility what so ever, nor has she apologised for her behaviour. I also note that once Sharlene responded to me, the manager sent another text later to tell me that ‘she’ requested a full refund for us. I highly doubt that it was her who requested it.
Wouldn’t stay here ever again.