We fully paid for our accommodation and I was in contact with Simon leading up to our stay.
We drove 4 hours with our children to have Simon call and tell us he had double booked and the other guests were already in the property.
No apology until I requested one, he suggested I look for other accomodation for our family.
If we had not arrived on a Monday and arrived before the weekend we would of been driving home!
We found accommodation miles away from our original property last minute, then I had to request the money that was owed to us he never offered.
Simon was very unresponsive to his error and came across as extremely arrogant and rude, considering this was his blunder!
I am writing this so that what happened to my family doesn’t happen again!