The house was filthy/dirty, had not been sufficiently cleaned after the previous guests and the covid-19 enhanced cleaning protocol had not been adhered to.
The house smelt of stale sweat, the pillows were stained and disgusting, which were replaced after we got in contact with the host who's cleaner agreed with the assessment, as were the sheets.
The house was full of thick, black dust, on fans, lightshades, under the furniture and all the skirting boards, which affected our stay as 2 of us have dust allergies and so were sneezing and itchy.
There were stains, dirty splashes on the woodwork and walls, loose hairs on the walls in the bedroom and a bogey on the wall by our heads in the main bedroom.
One of the blinds was broken & dusty, the heating was faulty upstairs so we were cold.
We didn't know where to empty the rubbish bins but we placed the majority of our rubbish into the bins, with a couple of water bottles left around as we had to leave early in the morning.
The host is requesting money back for "damages" saying we left the place in a disgusting state, which by her photos she sent is clearly not the case.
We have photographic evidence of the dirt that was there when we got there.'
There were was also a wall with nails hammered into it, which were old a rusty and very dangerous as they stuck out about an inch.
When my mum (who is an Airbnb host herself) asked the cleaner about if she'd been following the covid-19 enhanced cleaning protocol she was lost for words / shocked as if this information had never been relayed to her.
Other than that it's a great house in a fantastic location and sincerely hope the house is thoroughly deep cleaned before the next guests arrive.