Arrived to find a freezing cold, damp and dirty property! Complained to owner and received an email back full of excuses! In the first response, the owner said the cleaner was a regular lady they'd never had any complaints about. Then in her second response after the owner received the photos I had taken as evidence. The owner said the house had been cleaned by a casual who they had not used before and clearly the cleaning was inadequate. The owner also stated that the previous guest was extremely messy, so they were partly to blame! According to lady who turned up the following morning to go through some of my concerns, it was cleaned by her and she was the regular cleaner. Sorry to say this, but it would appear the owner wasn't entirely honest with me and was trying to cover her back! Honesty is the best policy, so please don't try to fob your clients off, it's not good for your business! Offered a partial refund, however, still not happy given the state the place was in. Cleaner offered to do deep clean on day after we arrived. However, in order to carry out the deep clean, we would have had to vacate the property and you shouldn't be expected to do this, when you have paid to rent a property in good faith. In order to do a deep clean it would have taken at least a day and in my opinion, then would have only been scratching the surface of the problems/issues we had!

The property is described as 'Fresh, clean and well maintained! However, the property is not as described and is far from it! It is poorly maintained and had not been cleaned to an acceptable standard! I have lots of photographic evidence to support this.

The owner also asked me not to post a terrible review, as it would affect her business! The owner didn't consider how the state of the place affected my holiday! Told the owner she needs to shut the place down and completely refurbish it and keep it cleaned and maintained on a regular basis, to a higher standard than it currently is!

On a positive note, I have to say the home is in a great location and has lots of potential, just a shame it seems to have been neglected!