Due to Coronavirus we had to canceled our booking, because we needed to return to our country or face to be in a lock down in Australia who knows for how long. Even explaining this, the owner refused to make a refund. In my eyes that is completely unacceptable, an it's showing zero empathy. But it is also something that Airbnb should consider because it's is also their responsibility. They made a policy for booking cancelation regarding Coronavirus, but they fixed a date completely arbitrary, which left us uncovered with a difference of three days, even though Australia communicated their lock down after we booked the apartment.