Upon arriving at the property we found it to be tidy, clean & as described in the add. Specifically we liked the that it was walking distance to the beach & had a spacious backyard.
However our experience within less than 24hours was unexpected and a breach of privacy. This is not like anything we have had ever encountered before and left us distressed & in shock.
The hosts failed you represent themselves and business in a professional manner rather chose to be aggressive, make threats & assumptions based on entering the listing without our knowledge or consent.
They failed to show any consideration for the children present who were left upset that their holiday had been abruptly ended, asking questions as to why that man was yelling to their mum and worried that the police were going to come & take their parents away.
Attempts were made to calmly mediate the situation however these were met with further aggression and rejected with 2 hours notice being given to vacate.
A formal complaint was made & we are satisfied that Airbnb recognised that the hosts conduct and breach of our privacy was not acceptable and a full refund has been issued.