I can’t really write a review for the room I booked as they were fully booked and we ended up staying in a normal room without spa. So if you are going to go to York on a busy weekend double check the availability of the room.
To their deference it was 3 big event happening in York that weekend so things got a bit out of hand, I assume in a more normal time you can get what you booked. I also had a phone call from her 2 days before our check in day so I knew we are not going to get the room with the spa.
Kerry herself is very warm and hospitable person, the place is new clean and nice.