Lucy's Lodge is truly a great home-away-from-home! Andrea keeps the place amazingly clean, and kid-safe - which is important when travelling with kids under 5. She's great at suggesting sleeping configurations for keeping the kids safe and its no trouble setting up whatever we needed for our stay (in our case, suggesting the use of a lowered trundle and providing a port-a-cot, with multiple beds and bedding made up just in case). The availability of kiddie cutlery/crockery and Netflix added to the 'little things' that make life easier for parents that just want less things to worry about when on holiday. Finally Andrea's communication is great and check-in/out process is quick and easy.