Unfortunately, we had to cancel our stay due to the lockdown. My partner is a GP with his own practice and I am the practice manager so although we would have been able to get back to Perth on the Monday it was essential for us to return early so we could prepare for the additional measures we needed to implement for Monday morning. Pat and Kevin messaged us in advance of our check-in and offered to refund our money if we chose to cancel and promptly processed the refund. This made it effortless for us and was one less thing we needed to deal with.