Phil communication was a little poor on check in but got much better during the stay. The check in address that was supplied sent us to a completely different location 10 minutes from the actual house which made check in rather stressful. The key was not left in the lock box once the cleaners left who were still there cleaning after the check in time.
Otherwise some minor issues we encountered in the middle of the trip Phil was very helpful in sorting us out which was greatly appreciated!
Location is 5 stars
House is lovely and massive for 10 people.
Some maintenance on the house is required, there is a lot of things broken or not working. I would expect a few easy fixes would go along way.
-Hot water in one of the ensuites downstairs.
-The front door key sticks and is very difficult to open.
-The power tripped out a few times but I understand that is uncontrollable.
-no wifi available
-some power outlets not even working
-missing toilet scrubber for one of the upstairs toilet which we replaced
-doorbell held together by duct tape
-dishes and glassware dirty upon arrival
Overall our trip was lovely and i would recommend Phils lovely Demco Dreaming house to any big groups or familys