I really would have liked to give a great review- Denise's AirBnB in Golden Bay was advertised beautifully as a full home, multiple bedrooms with access to fully equipped kitchen, pool, smart TV etc. We booked months in advance, to stay over the Christmas period. Upon arrival it was clear that the add was incorrect, instead of a big house with all the amenities we were dissapointed to find the accomodation was just a section of an occupied house. The main house, with the pool, was occupied and the 'studio' (where we were staying) was attached to it, separated by a door. The studio consisted of 1 bedroom, small kitchen with incomplete plumbing (the sink drain leading to a bucket) fridge that apparently functioned but was filthy and no sign of a smart TV.
I called Denise to discuss and she explained the sink and the fridge, I communicated with her that we weren't satisfied with the accommodation as it wasn't correctly advertised...we were expecting a full house to spend Christmas at...! Denise was very understanding, explained that she was renovating and the accomodation wasn't listed on AirbNb anymore due to that.
Denise gave us her word that she would refund us the amount, minus the airbnb fees. We locked up, and drove all the way back home, with our Christmas plans out the window. Which was frustrating...but I felt better knowing that Denise gave her word to refund.
Unfortunately, we were refunded less than half of the total cost, putting us out of pocket $400...not great. I was feeling frustrated so had a chat with Denise, who was polite, but we both felt like we'd been dealt a bad card.