Extreme lack of communication from host.
No response to messages prompting me to contact Airbnb support for help.
Poor excuses given by host in relation to my concerns with our stay at the property.
Unfortunately this beautiful property is let down by the neglect in cleaning and controlling a serious infestation of mice.
I regret the experience I had in renting this property and the situation my family travelling from Vic had to deal with. I have carefully considered my review and only submitting it in the hope others are not caught out in the same situation as we were...unable to relax or enjoy our stay in a beautiful part of the region.
Check in easy enough but no personal message from host only instructions of how to locate property. House open with no key provided if we were to go out leaving our belongings unsecured.
On Arrival - all areas in the kitchen / dining area had to be cleaned prior to bringing our luggage and supplies in, we could see that they had mouse traps in the cupboards but the infestation was throughout the area over benches etc. Power board to fridge etc disgusting needs to be replaced, kettle and toaster full of mouse droppings unusable,
3: Fire place / downstairs lounge - no wood supplied even though wood heating advertised.
Red couch had been chewed by mice and a toy stuffed dog placed over it to cover the exposed foam. The adjacent couch had a yellow blanket draped over it which was full of droppings. The throw cushions covered a stained and filthy fabric couch with mouse droppings on and under cushions.
The window was covered in droppings and spider webs.
4: Bedrooms: The ad for this accommodation states bring your own linen. In my experience this means linen (bed sheets & pillow cases) NOT blankets / donna's etc, it does not state all bedding.
The mattress protectors had mouse droppings over them upstairs and downstairs.
Window's / Doorway's etc - the runners on the windows were black and full of mouse droppings and flies. Spider webs everywhere, corners full dirt.
6: Amenities': The main bedroom with ensuite was disgusting the bath had been painted which had peeled and there were holes in the surface, a huge issue for breeding of germs/ bacteria- contamination of surface.
7: Outside: veranda was full of cobwebs however paths had been raked and gardens maintained.
I could continue to address numerous issues, I have taken into account that it was a rural property and pests etc are hard to control but there is no excuse for a property not to be cleaned to a standard or even to the 5 points of cleaning as listed which are clearly not followed.
-Wood heating should not be advertised if there is no wood to heat the place.
-A rodent infestation is a serious health concern...this should be communicated to guests if there is trouble controlling them.
All of the local produce we purchased we had to throw out as we didnt want to use the filthy appliances.
Food was spoiled by mice eating through packaging. Only food we kept was what we had placed in fridge.
Mice ate through a paper bag which contained a book and crystal I purchased for a friend.
Mice tried eating an extra chewing gum hard plastic bottle inside friends handbag on bench.
In ad "Please bring your own bed linen" should be changed to "Please bring your own bedding" to ensure guests are aware they are to bring blankets as well if host can not provide them.
We had a cool evening and rainy weather while there, making the evening by the wood fire appear extremely inviting but with not enough blankets or any wood for the fire made an extremely cold and uncomfortable night for us.
Couches were in an unclean state so this made relaxing non existent.
My family travelled from Victoria and I wanted to show them the beautiful South West... Unfortunately the lowlight of our trip was this property.
We have supported owners of Airbnb properties during travels around Australia, hopefully assisting to rebuild the industry after the impact of Covid. We have never been so disappointed or disgusted on arrival to accommodation before. It was the worst experience I have had through Airbnb and hope other guests don't have to be put through the same.
If the host had shown some sympathy to the situation, even just acknowledging the problem but no responsibility was taken by the owner to rectify the problem just excuses. I have numerous pictures of the property and encourage anyone to contact Airbnb within 24hrs of checkin if they find themselves in the same situation during there stay here.