"This is not a hotel" three times from the host could pretty much sum up this as one of the poorest international AirBnb experiences. Understood that the host has a new born and appreciate the constant communication. The story begins with us driving from Margaret River so cant make it to the host's proposed check in time (before 5pm) so we had to tailgate someone into the buidling and pick up the key from a mailbox left open.
I have asked a few questions and the host was responsive. Until i enter the premise, I observed a bulb in the toilet not working; a dirty kettle (... then we jumped onto a call). It was quite offensive that the host stressed she left the place spotless and checked everything, sounding like we faulted the bulb etc. It was even more offensive when few lines exchange it was mentioned "this is not a hotel".
Then when it gets to bedding, it could have been my mistake understanding what one single bed in the communal space as sofa bed. It was in fact (require special request to the host to arrange) an unsleepable rollable bed that flips sideway easily. I got injured from it and had to resort to sleeping on the sofa for the rest of 5 nights and simply dont have time to find an alternative. For those who need an extra bed, please make request to the host in advance (with care as well).
In terms of the holistic experience, it has been a disappointing onboarding experience. I had to ask the host every time every thing when the scenario happens. I would expect some writeup/guide to advise some of the basic survival questions such as "where to throw the trash"; "where is the gym"; "bring the fob everywhere in the building so you dont get locked out" etc.
To wrap, the place is indeed pretty, but debatably funcitonal especially for foregin visitors. And I appreciate all the effort to the host with the newborn despite the disappointing experience.