Booked 3N at this apartment and encountered terrible experience.
After check in, we found
- no toilet paper
- empty orange juice in fridge
- opened milk in fridge
- no detergent powder
- left 1 teabag
- induction hob seems not working
- water provided in glass bottle in fridge and not mineral bottle type
1. Owner says she provides "long shelf milk". We think it is unhygenic to expect different guests to share opened food items like milk or orange juices or water etc. We didn't know when was the items last opened/consumed.
2. We are being asked to buy the toilet paper and owner says she will pay us back the money next day by placing the receipt in the house. As we check in late, and most stores are closed we told her to replenish next day instead. She give some excuses and reasons and during our period of stay, she didn't come in at all to replenish any of the items.
It is a terrible experience to ask guest to purchase missing items especially like toilet paper which is a basic item.
Giving excuses like maid is busy fetching kids or she has no car is just a form of excuses.
Shouldn't Preparation be done before guests arrival?
We booked the apartment as she is rated as a superhost but we are very dissappointed with her service. She is definitely not well prepared for the arrival of her guests.