I booked this room for my older mother while she was in Perth for medical treatment. The room she initially was given didn’t have a balcony as advertised and this made my mum a little bit claustrophobic. Maurice and his team were quick to fix this issue, resulting in my mum being offered another room. Unfortunately her circumstances changed and she was no longer able to stay in an air bnb. Maurice was understanding about the situation and offered a 50% refund for each night she didn’t stay. Maurices team was always quick to respond to any questions and the communication was excellent.