A real shame - this property should be 5 star but a lack of care & attention to detail plus no desire to fix issues means it fails. Our simple request for cleaning cloths, dish scourers & tea towels, because they were not provided as expected, was blown off & not fixed - bizarrely told their warehouse is out of stock.
These are required to self-cater - why we rented this place - and to clean up the cockroach found living in the cutlery draw, revolting. The cockroach & spiders everywhere all are a sign of neglect, requiring immediate full kitchen clean (not by your guests) plus proper total house bug eradication - not direction to the can of fly spray under the sink.
Some other shortcomings:
Dishwasher full of dirty dishes
Sticky bench tops
Only 4 mismatched glasses (5 guests)
Threadbare towels, no hand towels in bathrooms
Master mattress needs replacing + blockout curtains
Bugs in bath
Apple core & ciggie butt outside
Cleaner arrived way before 10am checkout etc