Karen and her sons are among the most polite people you'll ever meet. They were friendly, respectful and quiet, and make you feel like it's your home as much as it is theirs. Karen tries to make sure you have absolutely everything you need. Their cats are lovely companions as well (say hi to them for me!). You can use the shared kitchen and bathroom, and have your own space in the cupboards, fridge and freezer if you stay for a longer period. I requested to leave early and cancel a part of the booking because my plans changed and Karen had absolutely no problem with that, despite her probably losing some money. Very nice of her!