We booked a few Airbnbs from Let Go in the past and never had issues with the appartments and houses but this time we were quite disappointed. The communication is usually very kind, fast and detailed - one thing I really like about Let Go even if they didn’t get back to me in regards to an early check in this time.
When we arrived and opened the door to enter the Airbnb we were welcomed with a really strange and unpleasant smell. Also one of the bedrooms had a smell of old nicotine. I complained about both but it didn’t get any attention. Unfortunately the kitchen wasn’t really clean. The fridge, microwave, a few drawers, the glasses and cookware was unacceptable dirty and also partial sticky. We mentioned this to Let Go and they offered to send a cleaner but as we wanted to use it we cleaned everything ourselves. We also asked for dishwashing tabs because they are normally included when there is a dishwasher provided and we didn’t want to buy a full pack for our stay of 3 nights. They promised to send some with the next available cleaner (who was supposed to be there on the same day) but I’m still waiting. I recommend to future guests to not look under the beds unless they wanna see a think layer of dust. We also found marks of make up in one of the bed sheets which is an absolute no go! What really upsets me is that you’re paying a cleaning fee of 160$ and arrive to something like I described before. Furthermore the pans and pots looked quite used and need to be exchanged anytime soon in my eyes. Considering the capacity of 6 people the kitchen isn’t well equipped at all. Most of the cupboards were empty so plenty of space to buy a few glasses so that the guests don’t have to drink out of dirty wine glasses or cups. I’m sorry to say that but I personally wouldn’t book it again.