Check in and arrival was disappointing as the lock box was attached to a public park stand a 7 min walk away from the property with the code left on it so anyone could have picked up the keys. I’m unsure as to why they couldn’t leave them at the reception desk. The property also hadn’t been cleaned since the last guests so we had an almost 2 hour wait for the ‘support team’ to get in touch with the cleaning team - whatever happened to Airbnb being someone’s own property? We had to stay in a hotel as they couldn’t get someone out until the next day but from then onwards our stay was perfect and we received the correct refund so the rocky start was worth it in the end. There was so much space in the apartment and it had everything we needed.