Peter’s apartment was fabulous & the position was perfect for our four night stay in Cable Beach. Peter contacted me via email a few days before we were due to check in with instructions of a code to unlock at the door of the apartment in order to access the key. When we arrived (myself, my parents & my 6 yr old daughter) the code Peter gave us did not work. Peter was overseas at the time and did not have a secondary contact person that we could contact easily and quickly in his absence. We could not get into contact with Peter for a few hours. It caused frustration & annoyance as we had travelled all morning and was really looking forward to relaxing in Peter’s air bnb for the afternoon but we were locked out. I called the air bnb contact centre and spoke with a lady named Pia who was amazing & very pro active in doing all she could to ensure we were not going to be locked out for the night! After a few hours Pia gave us a few other code combinations to try and we were thrilled that one of them worked! We were finally inside our accomodation. Peter called later in the evening and apologised for the mishap. These things happen and I completely understand. However I do believe that Peter should have organised a secondary person to look after his air bnb in his absence rather than only checking his email once a day (as he told me) whilst overseas. Maybe next time he will!