Our host Kristen was very approachable. She answered messages almost immediately and provided us with an email a few days before our check-in date with instructions about the house on our arrival. The house was fantastic for two families (4 adults and 3 kids under 7yrs old). It was convenient for the shops and touring the Dunsborough area. The house had everything you could possibly need for a short stay and was very cosy with the cooler weather at night (reverse cycle air conditioners in the bedrooms and main living area or wood fire in the living area). The only downside to our stay was the noisy neighbour at the back of the house who must have had a very social weekend (they kept us awake until 3am on the Friday night with talking and music. The second night we were woken at 1am with them talking and playing music in their back yard). But this was not under the control of our host and did not spoil our mini holiday. We would definitely stay here again.