Shan was waiting for us on our agreed arrivaal time, she explained the facility and as we had travelled for several days, we were offered access to the laundry, the location was close to shopping and restaurants. We stayed 10 days to visit our daughter and her husband and our 10 month grandson. The weather was not great, but we still very much enjoyed our stay and would very happily return. Shan was very helpful and friendly. The only (minor) drawback of the apartment was lack of wifi, but we had that elsewhere in Dunsborough. Two very satisfied customers! Thanks Shan!