This is an unusual review as we did not stay at Tiffy's apartment and we did not meet her. However, we were very happy and satisfied with the way we were treated. We knew Tiffy was away in Peru so her mother, Matilde met us at the apartment. She was obviously very worried and took us upstairs to show us the apartment explaining there had been a problem.

When we entered the apartment the problem was clear. The owner of the apartment above was away and there had been a flood which came through Tiffy's ceiling into the living space which meant we could not stay there. However, Matilde quickly arranged for us to stay in a very nice hotel for the duration of our stay for which we paid nothing. Matilde settled the bill at the hotel, paid our taxi fares getting there and continuously apologised for the inconvenience. We felt very sorry for Matilde but we emphasised that it was no-one's fault and we were very happy with the way she dealt with it.

We didn't see much of the apartment but it seemed fine and the area, which we explored later was safe and interesting. The apartment is literally a few minutes walk from the Recoleta Cemetery.

Lastly, our thanks go to Tiffy who responded quickly to all our enquiries, despite being in Peru and we hope her problem was sorted out through her neighbours insurance.