Well, the apartment is very difficult to access for elderly folks or those uncomfortable having to climb 2 full flights of stairs that are narrow and steep, particularly the steps leading on the second flight of stairs. The person who was assisting us with check in, Poly, was nice and tried being helpful but for some reason she said all questions relating to the issue had to be coordinated through communication in the app and not via phone or with the person in front of me. There really needs to be someone available to resolve immediate issues as we were left waiting with our bags in the hot sun for over an hour before someone answered the inauiry on the app. The entire experience ruined the whole first day and I ended up having to book a different Airbnb and trying to get a refund for this debacle.