The installations and location were great. Unfortunately I'm not able to say the same of whoever is in charge of communication.
During Christmas, the bathroom door failed and I got trapped there with nothing but my headphones. I used them to call the emergency service and they suggested me to break the door given that there was not an inminet danger.
It took me 4 hours to get out and I communicated with the host that same day about the situation.
Instead of providing help or support, this person started blaming me for the situation claming they had a review protocol for the unit so the door could not fail.
I think it's the worst way to approach someone who went to an unfortunate circumstance and converts the problem into a "blame the victim" kind of situation.
As I said, the installations and location are great but whoever it's in charge of managing the chat needs some kind of training on how to do its job in a professional way.