When we requested an early check in or to drop our bags after a very long flight we were told only at 4pm. Very inflexible and unwilling to help.
When we finally arrived on the table with instructions it said check in 3pm. This was extremely frustrating and did not leave a good impression from the start. When a company runs a place instead of the owner it is hard to communicate directly to get straight answers. Flexibility is key and they don’t have it!