The apartment is very well located in a residential area and you can get easily to all neighborhoods either by walking or bus.
The communication with Cintia and Ale was great before and during our entire stay. When we arrived, Ale was waiting for us to make the check-in and they also had bought some snacks for us as a welcome gift. Which was a very nice touch since we arrived during night and we were too tired to go for dinner. After Ale left, we realized we needed an adapter to charge our phones, and they were very helpful by bringing one that same night. That meant Ale went home, picked the adapter and came back at 10 pm even if we said that it was not urgent! That was very nice of them!
We stayed there during summer, so we caught a very hot and humid weather, so we had some issues with bugs. Ale came the next morning to solve the issue and fumigate the
entire apartment. Other than that, everything was good and I recommend it :-)