Ines was incredibly responsive to messages and emails as I got ready for my trip. She was flexible with check-in and even coordinated with my friend who lives nearby to drop the key off with her. The apartment is in a wonderful, safe, bustling but quiet neighborhood in Recoleta near gorgeous little shops, supermarkets, cheese stores, gelato, etc. The apartment has high ceilings and is simple but comfortable. All the windows overlook internal courtyards, which helps keep it quiet. It is an old building, so there are some noises associated with pipes etc. but nothing major. I enjoyed my time at the apartment and in this lovely neighborhood.