Everything was great until we had an issue with the electronic lock. On the last day, we went out to do some errands and when we came back to the apartment the lock wouldn’t open the door. This was very frustrating, especially because we have 2 kids we had to entertain in the hallway outside the apartment for 1 hour. Both my kids are very young and needed to use the bathroom. We also needed to finish packing our bags because we were leaving to the airport in the next 2 hours and we had to rush because we ended up losing 1 hour with the lock. What it bother me was that instead of apologizing, they wanted to blame it on the kids that they might have locked the door when we left (apparently the door had an internal lock we didn’t know of) Finally we were able to open the door with a new code and we were able to get inside, which makes me believe the internal lock wasn’t the issue. The lack of a plan B to get inside the apartment is concerning, you need someone close to have extra keys.