When we arrived at Maria's house we were told there was no hot water or heating by the house keeper rather than being contacted directly by Maria. This was obviously upsetting as we had been expecting the promised amenities. Maria did not offer to refund us the first night even though we were clearly upset about the situation. We ended up contacting Airbnb and explaining to them how this situation is completely inconvenient, no heating in winter is absurd. Maria's apartment is nice but the pictures do need to be updated. There is no single bed, only a futon. The bathroom is nice but the shower is impractical. Water spills all over the ground every time you shower because there is a gap between the wall and the tub. Location is great but please remember (as we learned the hard way) her cancellation policy is "strict" so she will not cancel your reservations ever with a full refund. We tried to cancel two nights off our reservation, about two weeks in advance, due to extenuating circumstances and she would not have it.