In short, Our experience was satisfactory. To start, Brigette was very responsive to all of our communications, prior to our arrival and during our stay. We were welcomed with gourmet croissants and a clean apartment; and,The apartment was like the photos. My only complaints are: the apartment had very minimal dish and cookware, the A/C unit required that I empty a condensation collection bucket, at least once daily, there was no iron or ironing board available* (* Brigette brought an iron after we made the request), and the gym was basically a room with 3 old treadmills.