Lovely people, good communication but the apartment was disappointing. The kitchen drain smelt and the ventilation to the apartment was poor so it was stinky. The shower was either cold or lukewarm which was unpleasant (they did say they intended to fix it when I arrived but hadn’t had time). The pillows on the bed were hard and lumpy. The airport collection and drop off they arranged was late both times. I had a family emergency and had to fly home a whole week earlier than planned and they wouldn’t allow me to change my reservation.