Ralf's place is amazing! Palermo is totally safe, we felt at ease walking around and exploring the many streets full of restaurants, small special grocery shoppes etc. Everything was explained to us on check-in: how the Tube works, where to shop, how to use the laundry room... The duplex was clean and greatly furnished, very well equipped with everthing you might need to relax, be it a large TV screen with many channels, a balcony with a breath-taking view or a bathtub. The bed was very, very comfortable and we enjoyed the wall art and the many magazines and guide books. Communication was easy and prompt, and a special mention needs to be done for the great flexibility on check-in and check-out - GRACIAS!