This host replies only after 4-5 days.
This is a problem when you book only for 7 days.
First, my plane was reschedule due to bad weather. I emailed the host and after 5 days Mariana told me I will Be reimbursed for the night.
Then one day before leaving she told me that plans were changed since she spoke with the owner and I will get only 50%. I am still waiting for that reimbursement even though I asked for it several Times
When arrived on day one the towels were with a lot of smell of smoke. After 3 days the host contact me. And gave me new towels. Obviously I had to buy new towels while waiting for her response..
Bad customer service, bad communication.
The place is very nice and have a great location.