There were things we loved and didn’t like, I’ll start with the positives.
Communication was great! Everyone was very responsive, helpful and kind. The staff organized a Taxi for us, gave some recommendations and was always there if we needed help.
The location is amazing, close to all the restaurants and cafes, a short walk from Palermo Soho with small local designer stores that we absolutely loved.
The bed was comfortable and the appartment was fresh and clean.
On the other hand I’m really disappointed with how noisy the place was. I specifically asked before booking if it’s quiet as I’m a light sleeper and get easily distracted by noises. The staff confirmed it is, but in fact the building is not soundproof at all, we could hear quite loudly all the cars passing, people speaking, doors being shut, etc. Even worse so, on one night some people, in the flat below I guess, organized a huge party that kept us awake the whole night. Also, the fridge was so noisy that in the end we unplugged it as it was drilling a hole in our heads with the sounds it produced.
Another small issue was that although there was coffee and tea available, a kettle and a coffee machine, there were no mugs to drink any hot beverages.
The noise spoiled all the fun and despite all the positives I wouldn’t come back, but if you have no problems with sleeping in a loud environmet, it’s a really nice spot.