Veronica from the start was very responsive to any questions and made the check in seamless. Additionally on my last day she was flexible with check out times so I didn't feel rushed in the morning.

Veronice provided toiletries and great, big towels which were both nice touches after 20 hours of travel.

The apartment itself met all my requirements, it was clean, large, comfortable, had a balcony with a view, and located in a great spot in Palermo. If you are looking to stay in this neighborhood, I'd highly recommend to any traveller!