Carla, the person we communicated with the most, was wonderful. When we asked if we could leave our bags some hours beforehand she graciously allowed us to and met us in the lobby. She was nothing but polite and helpful the entire time. Her communication was almost immediate. I feel bad writing that even because I don’t think anyone should feel obliged to respond at all hours, but truthfully, she was on top of everything the entire time.
Now the room: very clean, the mattress and sheets feel plush and comfortable, and the most important thing for me was the bounty of natural light streaming through, along with a great view. The only issue we had was that the shower head was broken. Carla replaced it immediately.
The best part was the location, which is close to all the major tourist attractions and buses (well, the whole city has a fantastic bus system that really puts nyc to shame). But the other best part was the stunning 360 view from the rooftop. Pictures don’t do it justice.