Amazing service and experience. Jonathan was extremely understanding when we had to cancel our travel plans last minute. I contacted him the morning of our scheduled check-in to let him know that we weren’t able to travel due to testing positive for covid. He showed empathy during this difficult situation (we were traveling for my sister’s wedding) which helped relieve one of the many stressful items on my plate.
Per Airbnb policy, I was entitled to a 50% refund (minus a few fees) which was instantly refunded to me. To my surprise, Jonathan also offered a refund for any nights that he has able to another traveler. He did this completely on his own and did not need to. After a couple days I saw a refund on my account for 3 nights, which truly showed me how nice of a person Jonathan was. I’m happy to have chosen his apartment for my stay, even if I wasn’t able to travel.
My sister stayed at one of his other apartments in the same building and was extremely satisfied with the service provided and the condition of the apartment.
I hope to have the chance to make travel plans again soon, and will definitely be looking to stay at one of Jonathan’s apartments. It’s a pleasure to support the business and hard work of genuinely nice people. Thank you Jonathan for everything you did for us! Your dedication to customer satisfaction does not go unnoticed.