I made a reservation as a gift to my mom and my brother, they told me it was one of the best experiences they ever had. The location is great, the house is pretty comfortable, communication is easy and Jimena was helping us since the beginning, giving us a list of places to go, how to use public transportation, how to get there from the airport, and much more. They didn't meet in person but she was extremely kind and helpful. I highly recommend this stay for everyone I am sure you will have a lovely time as my family did.