Location was good. View from room is beautiful, floor to ceiling windows and black out shades were good too. Room wasn't ready when we checked in despite confirming with Ignacio the time we would arrive. Once we got into the room it was dirty, surfaces were sticky and/or dirty. The key cards deactivate on a regular basis and if it's when there's no staff on duty you're locked out, other guests who were long term said key issues were common. The bed was uncomfortable and after we left they tried to say we damaged the bed.