It was an unbelievable nightmare horror movie experience. Wish it not to anyone else.
We were attracted by the location and the simple photos available. Unfortunately, those photos do not show the degree of general disrepair, dysfunctional design and dirt reigning everywhere.
Laura is a lady posing as the owner, who just opened the door and left without performing a standard inventory with photographic evidence of the conditions in which the department was delivered, or going through details of installations and equipment. Soon we started to understand the reasons why: there were dust, rubbish and old grease everywhere. The kitchenette carpentry is broken and there was no kitchen cookware at all. Very low-quality furniture started to disassemble immediately and the bedsheets were not clean. Most of our stay was without chairs until a maintenance handyman decided to have a go with 3 of the 4 existing ones. The bathroom cannot be ever dry unless you do not use it at all, because served waters from the toilet bowl and sink are leaking constantly, and there is no ventilation to allow humidity and steam to get out. The internet is unreliable and there is no mobile phone reception inside the apartment.
We started to complain and called Laura and Airbnb the next day for an immediate refund as we wanted to leave the place the next day.
Laura denied our complaints about the lack of hygiene and cleaning products that were non-existing in the apartment.
Unfortunately, Airbnb could not guarantee to refund us the unused stay already paid. So we decided to stay to avoid adding financial damage to our pains.
Thus we decided to buy cleaning products and clean only the areas we transited and refused to clean somebody else's waste.
We delivered the apartment cleaner than it was received, in person, to the actual owner called Javier who decided to show up instead of Laura. We did not clean somebody else’s remains.
A day after check out, Mr. Javier somehow in a pathetic move decided to take revenge on our permanent complaints and even after we checked out, took photos that should have been taken during our check-in, showing disrepair and old rubbish from previous rentals we under the bed to incriminate us.
To all other travelers out there: Airbnb is a gambling experience, do not the same happen to you, demand a full inspection with a piece of photo evidence and report before you agree to enter a temporary rental property. Otherwise, you will suffer unpredictable consequences.