We never get to meet Juan, and I think he doesn’t manage the place himself at all. We had minor problems with WiFi and kitchen gas, as well as communication, but in the end everything went well. The place is spacious and has all the essentials. We tried to pool too, which is quite small but lovely. The laundry works with coins you need to buy from the kiosk and two times hey had run out, which was a bit disappointing. Location is great.