This is a great place to stay right in Palermo, very close to the Plaza Italia entrance to the D line. Besides hot water and towels, there are treats, and tips. Everything is made available and the hosts really know how to make sure you enjoy your stay. They are quick to respond. The place was also very clean. Check out was so easy. Marysol met us when we arrived super later at 1 am. If you have any questions, they will answer ASAP. It was a really nice stay.