We couldn't have been happier with our decision to stay at the Soho Grand Loft in Palermo. I arrived to the apartment and was greeted by a member of Ralf's team, who was very helpful in getting me acquainted with everything I would need to know about the apartment. He spoke very good English which calmed my nerves because my Spanish is quite rusty! The apartment was exactly as advertised - chic, spacious with amazing views (even with less than ideal weather). We felt very safe staying there and the security guards were all very welcoming. The Soho Grand Loft is in a great location, super close to the Subte. We also had some absolutely amazing meals in Palermo, all in walking distance. This may have been mentioned in the listing but the apartment came equipped with a blow dryer, iron and ironing board as well as a universal power strip. All items that were very useful to us! This is definitely a place we would stay again and would recommend to friends and family. We were pretty self sufficient during our trip but I have no doubt Ralf and his staff would have been more than accommodating if we needed suggestions throughout our stay.