The entrance to building was not clean and we were greeted with pigeon poop and leaves which remained for two days. The person who was supposed to check us in made an error and was at a different property waiting for us. However, once I informed him the address, he came in about 20 minutes. Right outside the entrance to the apartment , wires were hanging off the wall. The balcony blackout blinds , the Sofa and the carpet had stains on them. We requested to cancel the booking as it was not to our expectation. A positive thing is that Santiago agreed to move us to another property of theirs which happened later. Santiago managed airbnb communication, a different person helps with checkin and another person shows us apartment with no effective communication between them. They were all respectful and courteous but we did not have a good experience during our stay. If they sort out their communication between themselves more efficiently things can get better for them.