Marianna was at the apt. earlier than our supposed time which was great because we arrived early. We hugged at first meeting which made hubby and I feel so welcomed. Everything was explained to us about the apt. and she told us many times that if we needed help to email or call her. The apt. was exactly as posted on the web, very clean. Marianna emailed us several times during our stay if we needed any help. We had a problem with the washing machine and called her immediately and within 15 minutes the maintenance man was there to help us, so efficient. On our last day she arrived at expected time and let us keep our luggage in apt. as our flight was late at night. Anytime we emailed her, she responded almost immediately. She is very sweet and very honest which I loved most of all.