I’m sorry to say this was my first truly bad experience in about 7 years of using Airbnb and hosting as well. Check in was awful, there was zero communication from Julieta, I messaged her several times leading up to the day of check in, she acknowledged that I was arriving but never provided any instructions on how to check in, then when my sister and I landed at the airport she messaged us that she would meet us at the apartment in 20 min, we arrived, no Julieta, we waited outside with all our bags in the cold and dark, no response to my calls or messages, finally the doorman let us in. He spoke no English, just rapid fire Spanish that I couldn’t understand, he had no idea who we were, I showed him the Airbnb app with Julietas name, he ended up letting us into the apartment and closed the door behind us without a key. Finally someone calling themself Tamara messaged through the app that she was julietas sister and she was sending her father to bring the keys. Another 20 min go by and the doorman appears again and gives us a set of keys. Again no explanation. No info on the app and no info whatsoever inside the apartment. I had to message this Tamara person several more times to get the WiFi login (thank god i had an international plan on my phone so I had internet available already) The apartment was freezing cold (this is winter). There was a small heater in the living room, it took 2 days to heat the apartment up to a point where it was finally comfortable. There were 3 small towels for 2 girls for 5.5 days/nights. Coffee maker never worked. You have to light the gas stove top with matches. No trash bags. There’s no way more than 2 people could stay here, the sofa bed is not big enough for even one person to sleep on, a tiny pull out mattress could maybe sleep a child. You are given one set of keys with an electronic fob that is required to enter AND LEAVE THE BUILDING. So that means that if one person leaves the building the other person is literally LOCKED IN the apartment! Very poor planning. I messaged Julieta and she offered to bring another set of keys but wanted to meet me at the apartment and honestly I didn’t want to wait around for her to show up when we had better things to do so I told her we’d get by. Laundry: top floor, one communal washer and dryer for the whole building. You have to buy tokens from a grocery store a few blocks away (again we had no instruction on this we had to figure it out from pictures on the wall). Biggest disappointment was the hot tub on the roof never worked. It was turned off the entire time even though Julieta assured me before I booked...