While Covid times, our children needed to travel but due to the extremely fluid situation, we were not sure if they would make it. Rodrigo was extremely flexible until the very end. Our children were rejected by Argentinian Customs and sent back from the airport. Rodrigo was understanding, quick to respond & gave us a refund. Even after he was absolutely kind to check if the children had returned safely. I’m extremely grateful for the handholding along the way, the fast responses & availability to my questions and concerns during these unprecedented times.