Maria was great with corresponding with us and her friend was waiting at the apartment to greet us when we arrived. The apartment is a nice modern studio, small but all you need! Perfect location, so many great restaurants and bars in Palermo & also close to the subway. Appreciated the information book in the apartment as was our first time in the city! Only very minor issues were getting the shower hot (I wasn't sure how to get it to work properly so showers weren't very high pressured) & there was a slightly bad smell in the bathroom during our last 2 days. Great apartment, highly recommend staying here in BA!