I only have positive things to say about my experience with Karina and her apartment. From our initial conversation, Karina was very responsive and willing to work with me regarding my specific situation. She even had the apartment freshly painted prior to my arrival. Her friend, Celia, handled the check-in and explained everything. She was very friendly and responsive. Fortunately, I never had an issue during my one month stay so I never had to contact her. Upon arrival, I was pleasantly surprised that the apartment is actually better than it appears in the photos. It has a nice garden area with a table and chairs and a new TV in the upstairs bedroom. The apartment is decorated with interesting pieces of artwork and the furniture is very unique. It doesnt feel like a rental apartment at all! Recently Karina had three more lights installed in the living area, and there is some nice natural light as well. The apartment is two blocks away from Plaza Serrano, but it is off the street so there isn't a lot of noise. I highly recommend staying at Karina's place!