Hortensia was extremely responsive and the apartment is well situated in Palermo. However, we did not feel it was a good value for the money for our month-long stay. The apartment lacked basic items like mirrors, dish soap, and detergent. The pots and pans in the kitchen were so severely scratched and damaged that we could barely use the kitchen other than for toast and boiling water. Furthermore, the wifi only worked in the living room and none of the bedrooms.