The listing description and photos were accurate, and the neighborhood couldn't have been better. But - everything in the apartment looked a lot nicer in the pictures than it did in real life. The apartment lacked paper towels in the kitchen, soap, shampoo, conditioner, body gel or lotion in the bathroom. The bed was very uncomfortable and gave us a back-ache after 2 nights of sleeping in it. The outside bathroom had a broken soap bottle and no hand towels in it. The flushes in the bathrooms did not work very well and left a strong odor long after being used. The apartment lacked heating even though it was advertised in the listing.

The host's caretaker (Maria) was responsive and very helpful. She answered all our questions and was a pleasure to do business with. Her husband, Sergio, was also professional and friendly. However, we had expected to interact with the actual host instead of a caretaker. Overall, this felt like staying in a cheap hotel without basic necessities rather than someone's pleasant apartment.