From the photographs, description and friendliness I was deluded into reserving this flat. Nothing was like the photographs and description. And the friendliness was not substantiated by customer care. There was no hot water on the first day of arrival. I was unable to take a shower after a 24-hour journey and the host did not take this seriously or act accordingly. Cockroaches were roaming in the kitchen, kitchen counter, toilet bowl. I was instructed to keep my food in a cupboard next to cockroach traps. I didn't know at the beginning that these were cockroach traps. Had to throw the food away. The shower was clogged and soapy/dirty water collected in a pool. The iron was caked with grime, the cable was frayed and the plug wouldn't fit the socket because it was bent. Cooking ware was limited, dirty and greasy. Things were at breaking point. Accidentally dropped the set of keys and one key bent rendering it unusable. This prevented me from entering the building while a solution was found by me, because the host disengaged herself from the problem. I had absolutely no support with this issue as I had no support with the water issue earlier. The most basic kitchen utensil, a corkscrew was inexistent. Tried to open bottle with a knife and cut my arm. The only time I saw someone was at check-in. Thereafter there was nobody to help with anything. The host was reachable by text messages, but did not respond in a helpful manner with any of these issues and sent me out to resolve them myself. I wouldn't recommend this flat or the host to anyone.