Carolina communicates very well. She is very efficient with responding to messages regarding check-in, check-out, apt issues or general questions/suggestions. This was very helpful at times. Though, the apt is advertised with a very charming patio, but the patio is not usable. There are a lot of pigeons that live in the patio area and due to this it is extremely dirty. There is a hose available if you want to spend your mornings washing down pigeon excrement. There were also mosquitos in the apartment and the patio. It appeared that there were some type of bug cocoons in the apts on the ceilings.