Ralf and Marcello were fantastic hosts. They are very responsive on email and easy to communicate with. Our stay was unusual (4 weeks with kids) and we needed things like additional kitchen equipment and an air mattress. Ralf and Marcello provided everything, no questions asked. I was an idiot and I lost a key..they replaced it the next day with no hassle. Because of the cornavirus, we had to cut our trip short and rearrange travel plans, they accommodated us fully. The apartment is also in an amazing location. In the heart of BA's Palermo district. Great restaurants and bars nearby. I highly recommend renting from Ralf!