Sebastian's mum was there to meet and greet at the apartment. She explained everything, made sure I had their contact numbers, etc. Lovely lady! The apartment is in a great location. Close to the action of Palermo but a couple of blocks away so you live like a local, not a tourist.Everything in the apartment works well. Good hot water, heating, great kitchen. For myself or a couple it is quite spacious and the terrace is a bonus. Sebastian was very quick to answer email!