The apartment was a great place in Palermo walking distance from the subte and surrounded by many shops and restaurants. The place itself was great. The apartment was clean. We arrived later than I expected to check-in (by one hour). Host had a designated individual to offer entry and keys, but was not at the location. We were not notified that the person had left. Host asked me to retrieve the keys at a separate address which was inconvenient with luggage on hand. I had to ask the host to provide the keys at the entrance to the apartment building.
Other than this issue, our stay was great!