Very bad experience. When we arrived to buenos aires from the airport we called Maria to let her know that we were on our way. she had corresponded with her the day before and she let us know that the apartment was not booked the day before we were to arrive and that we were welcome at any time. We arrived at around 430 pm only to be told by the "manager" that he needed 30 minutes to prepare the apartment. We left (with all of our luggage for a two week stay) and came back over an hour later only to be buzzed in and greeted by a very confused couple in the apartment and the "manager" running around. The couple basically let us know that they had been staying there the night before and asked to stay the night that we had booked (5 months prior) and they were told that the apartment was free that night. So when we arrived the "manager" had to kick them out to let us in. It was a very uncomfortable situation to say the least, the couple was upset about being kicked out and we were upset that they double booked the room. The "manager" quickly changed the bed linens and attempted to leave when I had to ask him twice for towels and toilet paper. The whole experience was totally unprofessional. The apartment is comfortable and beautiful, and the building is very secure and centrally located. To add to the confusion when it was time to leave the next day we called both numbers that we had to see about how to return the keys to no answer, we had rented another place close by so we just locked up the apartment and took the keys with us. About 3 days later upon realizing that there was still no response from either the owner or manager I contacted them both again only to be apologized to and was told that someone would come by to pick up the keys. No one ever came (we were 10 blocks from the apartment for 7 days). We then moved into a hotel in the same neighborhood that had a 24 hour desk and we just let both contacts know that they were there. It's too bad that they can't seem to get their operation together because it is a really nice property but I would not come back to stay here due to all of the issues that we faced.