1/ Lack communicate efficiency :
rely only on the email, when there are lack of public WiFi in Argentina, we repeatedly ask her to keep in touch with us either text or call , accepted one time only when she called us back and let us know that AC won’t be fix until 3 days later ). There was not clearly instruction of how to access her secure WiFi network when there are no writing down her username ( there were about 20 different username in her building) and there were 2 different writing password. It took us more than 1/2 hour to guessing which one was her username in the list.
2/Should be more responsible and a better host, have a better contingency plan:
We immediately notify her right away after we check in that AC unit was not working at all, after lengthy waiting for respond to know when she able to fix it. Finally she called and let us know that it can’t be fix until 3 days later ( we check in on Wednesday afternoon, but she said can’t be fix until Saturday ) when the temperature still Hoover around 85 F in the afternoon . After we decide to move out her apartment cause it so hot and move right in the hotel nearby ( we informed her every step of the way at beginning from why we are running late arrival due to unforeseen delay of our flight to delay from taxi company at EZE airport, and why we decided to move out her apartment at the very same night cause the hot and humidity unbearable inside her apartment ), and we repeatedly ask her to come over the unit to see the AC was not working and to feel how hot inside the apartment , but she ignored , and wait until 3 days later tell Airbnb that the AC was working right BEFORE WE CHECK IN ( sorry, it does not mean it work properly AFTER WE CHECK IN ,right?) . Plus she did not pick up her key at our hotel until 3 days later ( my hotel just 5 minutes walk from her apartment )
3/ Be more generous on amenities :
I understand that she is not provide the shampoo ( it said on the advertise ) , but 2 people have only 1/2 roll of toilet tissue for 4 days, it’s tidiest, cheap. Those things are not cost that much, she should add those cost in the rent rather tidies in everything. It just increase the anxiety and stressful for vacationer.
4/ Be more efficiency for check in and check out:
There are a lot of unforeseen delay arrival or departure for travelers ( flight, ground transportation , etc....) that no one fault. For this kind of business , suggesting that the host should have the lock box or leave nearby so the travelers can be able to check them self in and out when they arriving late ( we have to took a cap to different location to pick up the key for the apartment we stay in, and we have to keep the key when we moved out until 3 days later ( cause we need the key to open the gate on the way out, and she did not pick up her key until 3 days later, even though my hotel was 5 minutes walk from her apartment unit that we suppose to stay )