Elenore was very responsive and flexible which really saved the day of check-in when I realized I got our check-in date wrong. Fortunately the unit was available and Olga was able to let us in. She also accommodated a late check-out which was very helpful. The outdoor balcony was great space with nice landscaping, awnings for shade and regular visits by hummingbirds. The Wi-Fi was great and we were able to work with no issues. The apartment is in an excellent neighborhood that is safe and walkable to many places/sites in the city. The apartment is in need of updating (kitchen and bathrooms). The water pressure in the showers is minimal. Also we had two instances of the elevator breaking down - once with us inside. We were there during a heatwave and the AC units in the bedroom and living room were a lifesaver.