Our group of 6 adults stayed for 4 nights. The house is spacious and clean and mostly resembles the pictures though there is noticeable wear and tear that is not visible in the photos. There are many amenities, the decor is chic, the beds and furniture are comfortable. Communication was good, though we interacted with several different people (as opposed to the "host," John) and definitely felt like we were dealing with a company/business more than we are used to with Airbnb. We had an issue with the air conditioner in one bedroom that was addressed within 24 hours, and the staff we were in contact with were apologetic. They also accommodated an early check-in and late check-out which we greatly appreciated. The location is convenient for catching a taxi or Uber, but not in the "cute" part of Palermo. Our main criticism is the price which was $725 USD/night (after fees) when we booked. For that price, we expected everything to be in tip-top shape and working perfectly.