Natalia is an excellent host and her co-host Anna is also awesome! they were always available with a quick reply either by text or by voice call. Natalie always made tennis court reservations for me whenever I needed and would even check in on me to see if I needed to make any more. the kitchen is fully stocked with everything and the refrigerator was a beautiful French door stainless steel. the living room and bedroom TVs were large screen and internet ready Smart TVs and the Wi-Fi was fast! the queen bed was super comfortable and the sheets were excellent as well! we also loved the cross ventilation when we had the windows open it was so refreshing. the lighting throughout the house is excellent and especially the hanging lights by the living room window added a warm ambience to our stay every evening and very romantic! the heated swimming pool with plenty of lounge chairs and tables was excellent and we even made New friends poolside! this location is exceptional area in Palermo!