Diego was very responsive and went out of his way to see that I got the key immediately when I arrived. I ran into a problem with the taxi from the airport and Diego even offered to send someone to pick me up at the gas station I was stuck at. The unit is awesome; the building is awesome. Unfortunately, it was a little too cold to make use of the pool. The workout room is basic, but it totally had what I needed (treadmill and free weights). I am considering staying at this apartment again. Thanks!