This place is not acceptable. First, the apartment was not clean. We had to sweep the floors and wipe down the bathroom surfaces. Additionally, the drawers in the closet are dirty with dust and hair. The dishes in the cabinet were all dirty and the oil jar was stuck to the cabinet. This apartment was not properly cleaned which also means it wasn’t cleaned to covid standards as the listing says.
There are a lot of amenities that they listed that are not accurate or just do not exist. The washer on the balcony is broke. We couldn’t even lift the lid and there is no other washer in the building. They have listed under essentials: bed sheets, soap and toilet paper. The sheets on the bed don’t actually fit the size of the bed, they left us with just a few uses of liquid hand soap left and a used bar of soap in the shower that has hair all over it, along with one partial roll of toilet paper.
The shared pool that is listed is actually half-filled and has a combination of dirt, water and bugs in it and there is no hot tub, private or public that comes with the apartment, that is a bold lie. They also have listed that the pool area has a solarium and it does not. They also never offered breakfast of any kind.
To review, we paid $757, which is higher than the average air b&b in this area, to get a place that wasn’t as advertised, that I had to clean and that I have to immediately go shopping for amenities like toilet paper and hand soap. I specifically booked this place over others because it had a private hot tub. I never would have booked an air b&b that didn’t have a washer. This listing is pure lies and when I contacted the owner he ignored us for two days. Which left us no other option than to contact Air bnb who refunded us our entire stay.