They had a problem with the cleaning company, but Federico was super responsive and solved the issue quickly! He even gave us a discount for the trouble.
The Airbnb is located in a safe area, between a nice restaurant and a hospital. Close to markets, a mall, and within walkable distance from the Palermo region.
The place isn't wholly soundproof, but the street isn't that busy, so it didn't bother me.
We had a great stay and enjoyed the city to the fullest!