Hortensia is a very nice host. She communicated with me directly and always in good time. She met us at the apartment to explain everything, even when it took hours to get through immigration and customs, she waited. We had problems with the internet, which turned out to be neighborhood-wide, but she tried to get it fixed and anything we asked, she was very responsive. We did spend three days without internet, but it wasn't the host's or the house's fault. We were three, coming for a conference, so it was nice to each have a room.
We did find the place to be quite worn and old, and it could have been cleaner. There was quite a bit of dust on the floors and the shower is very weak, even after being cleaned at our request. The woman who came to clean after a few days seemed to pick and choose what to clean. The couch cushions don't actually belong to the couch and it wasn't very comfortable to sit on. Also, there were no liners in two/three of the trashes, no coffee filters (so we had to buy them after three days- fine if you're not super busy with work and it wasn't a Sunday then holiday Monday on arriving). The mattresses were also fairly worn and soft, which might be fine for some but left me uncomfortable. All in all, if you don't mind and need three bedrooms, it was fine.