The Palermo Sky Loft was perfect in every way. They assisted us with transfers and we were greeted at the apartment and given keys and lots of local and city information. They accommodated our early arrival and held our bags for an evening departure. The view was amazing and the apartment was exactly as pictured. It was great to be able to have breakfast and snacks at our convenience. The pool was warm clean and a wonderful way to cool off after long hot days in the city. I would recommend this apartment, or any of Ralf's places to anyone.