We arrived at noon f on Europe, they left us leaving our luggage at their office saying the apt would have been ready at 3pm.
We came back around 5pm buy the apt wasn't ready to check-in and still dirty.
At this moment Patricia refund us and give us for free an alternative apt for one night. That was an acceptable solution.
Having said that the apt given was 4 floors lower in the same building without the balcony.
We were supposed to meet the day before at 10 am to check our apt but nobody show so we decided to book another apt as for the following reason:
- super noisy bedroom (on Santa Fe at day and night you have buses transiting and the bedroom has no insonorization
-Just 2 large towels provided, no bath mat, no hairdryer, no kitchen cloth
- Despite the clean sheets of the bed, the pillow were really smelling and we couldn't use them
Overall the apt wasn't up to the standard we found in other places in Buenos Aires and Argentina were overall si provided better care for the client