First of all the service was great. Really fast to respond to any questions and when the reception personnel was present we got good help with booking taxis etc. We also got to leave our luggage at reception before checkin and after check out. Also easy to communicate via the Airbnb chat or what’s app and with fast answers. However our expectations looking at the pictures weren’t really met. We got apartment 2D which faced the back yard, and it might be better facing the street though. Our room was much darker than expected and the lighting wasn’t enough to compensate this. we were also looking forward to using the balcony which was much smaller than it looked in the pictures, and there wasn’t any outdoor furniture.
The apartment is also older than it looks in the pictures and a bit worn down. Cleaning was fine considering the general state of the apartment.
But: the location was truly great - right between Palermo Soho and Palermo Hollywood with a nice bar for an afternoon snack and drink just outside. Easy access to good restaurants in both of the neighborhoods mentioned above. And once again, great service from Fernando and the rest of the team.