Oliver was very helpful. He even arranged an early morning check-in for us, which was great. During our stay he was very responsive.
The flat is nicely decorated and in a fantastic location. Palermo has loads of shops, bars and restaurants; a great place to base yourself. Bedrooms face away from the street, giving relative quiet.
The only thing to be aware of is that there is some water damage and mould on the ceiling in the kitchen and bathrooms although in areas you wouldn't normally touch.