The property has many good things going for it. The location is smack in the middle of Palermo, and is the short walk to some of the best food and shopping in town. The apartment is spacious, and for the most part comfortable. Hot water is consistent and fast in the shower.
However, some small niggles show room for improvement. For instance, the check in process was awkward, and involved collecting keys from a random bodega. The room was not cleaned properly when we arrived (although they cleaned it perfectly the next day, to their credit). The room, although new, was already showing signs of wear, and the potted plant was wilting in the corner 🥲. We had to water the plant to keep it alive. Also, we could not get laundry tokens the second time we needed it, because the host ran out.
Overall, the staff were well meaning and always communicated very quickly. I suspect they just need time to improve the maintenance, check in, and laundry situation.