Victoria is very responsive to questions via e-mail before and during our stay which is always a good thing. The apartment itself is on a sleepy and safe street away from the main tourists drag. We took a taxi (quite cheap) almost all the time so accessibility was not an issue for us. Otherwise, the subway is nearby and convenient for commuting before 11 pm. One thing I would highlight is that Victoria made a claim of USD 100 from our security deposit for "our wet towels" which she claimed "caused damage" to the flooring outside the bathroom. We found out about her claim when were in a middle of our trip in Brazil but still took the time and ensured that we responded to her expeditiously so that she can make her claim within 48 hours ahead of the security deposit refund. We did not dispute her claim because money can always be earned back but it cannot buy integrity. We do not hold a personal grudge against Victoria for the claim as it was all part and parcel of her business. We only found some things odd: (1) The day before we checked out, she sent her cleaner over. Her cleaner was the one who placed those bath mats in front of the toilet door, so her picture to us claiming wet towels was in fact an inaccurate graphic representation. In any case, we did not feel a need to harp on the nitty gritty as it will bear no fruit and especially since we were on holiday at the time of her claim. It would have been a waste of our time going back and forth on e-mails on this matter. (2) Victoria was around during our check out, she could have inspected the apartment and highlight the damage to us face to face. Victoria claimed in her e-mail to us that she did not do so as we were "busy". The truth is on that day we were done packing and killed time by hanging out at a cafe near her apartment for coffee while waiting for her to come by and collect the keys. If she had asked, we would have acceded to her request for an on-site inspection during check out. Instead, she collected the keys from us at the lobby. A case of premeditation? We will never know. We cannot help but thought of the fact that since she had sent someone over the day before, wouldn't the cleaner have highlighted such "damage" if it was indeed in a state of disrepair? Oh well. =) (3) Lastly, any home owner (such as ourselves) would know that wear and tear happens over a period of time so it does raise questions whether we could have just been the victim of "last one out". (4) A contributing factor for the "damage" is actually no fault of us. It could have very well been because there is no skirting at the entrance of the bathroom. In...