Unfortunately, Eze's place was my first negative experience with Airbnb. The apartment was just as in the photos, but was very dirty - rotten food in the fridge, stained towels and bath mat, food on the couch, dirty floor, and more. I raised the issue and sent photos to Eze immediately however we weren't able to find a solution - he argued my choice of words and insisted that if I stayed one night, I'd have to pay. Fortunately, despite it being late at night, a friend was able to rescue me but I can't imagine the situation for someone alone in a new city. I don't think Eze acted decently - he should have offered a full refund as soon as he saw the photos - but fortunately airbnb intervened and refunded my money without hesitation.