The hosts are super responsive, very kind and helpful. The main issue I had was the noise from the neighbor(s) upstairs. The floor of their apartment is tile. They had a habit (for reasons I never understood) to slide furniture over the tiles sometime until about 3AM. The furniture passing over the grout lines of the tiles made an awful noise that I could loudly hear. It was non stop. Also they had a dog who constantly walked on the tiles, often all through the night and the screeching noise of its nails against the tiles all came through the ceiling. Often the dog picked up something and dropped it on the tiles, making the noise situation even worse. I NEVER COULD GET A DECENT SLEEP IN THIS APARTMENT. I complained three times via texting to Gabriela. They were apologetic and kind (Marcela brought me a bag full of goodies like wine, olive spread, etc) but the situation was beyond their control. If it wasn't for the kindness of the hosts my rating would have been One Star.