We stayed here for a whole month and were generally happy with the accommodations, although there were a few minor annoyances--no towel rack in the downstairs bath for example meant we had to keep the towels on the floor! The pictures are fairly accurate. The building is very secure and the security personnel friendly. We did find BA very safe and Palermo, especially so. In the debate between Soho and Hollywood, we definitely prefer Hollywood and thought the location ideal. There were many bars and restaurants with an active night life, but not too loud. Dining in summer, alfresco is the norm. Apartment is located 10-12 minutes walk from the subway with easy access to downtown for only thirty cents. Didn't have much contact with Paula, so not much to comment there. We would recommend staying here.