Veronica and Victor were absolute gems. Whenever we contacted them Veronica would respond almost immediately, and Victor came to save the day with whatever fix to our issue was. attentiveness and communication was stellar. The place is in a nice area of Palermo Hollywood with separate rooms for my 3 guests and a solid sauna. My only complaint (coming from a non-city area) is the noise. Each morning during the week there was construction and every few minutes a large truck would drive by and you could hear it all through the balcony door and outside walls. There is also an intermittent beeping from the stairwell that I could hear in my room. Earplugs solved most of the issue, but my sleep did suffer a bit from the environment.