It's a hotel and not an Airbnb and the customer Service you receive is the one at a hotel and not an at airbnb location. Not personalized. Unfriendly receptionist. When I realized I was staying in a hotel and not in an Airbnb and I was requested to fill in a long form like when checking-in a hotel I told the receptionist that Airbnb has all my details. She said I don't have to stay if I don't want to. Anyways, I think the staff's attitude can be improved. Great location, breakfast and clean room.