Although I never met Jony personally, he was very easy to get a hold of, both prior to my trip and while I was there. The couple who do live in the building and gave me my key was very pleasant. The apt is in a quiet residential neighborhood (Palermo Viejo, I think) which is only about a 10 minute walk from Palermo Soho which is very cute with lots of bars and shopping. I didn't really use the kitchen except to store things in the fridge, but it's certainly a nice option if you're staying long term, to save money. I loved the 2 balconies which have a good view of the sunset every evening, and let in a ton of light into the apartment.