Julio's son, Lautaro, was our usual contact and he was always responsive. Whars app was handy for this. The apartment was perfect for us, having everything we needed. Including good wifi and tv. The area is very safe and the local people friendly abd helpful. Easy walk to the train and handy supermarket. Pool was more a plunge pool though and too shallow for a swim. A bar nearby was loud one of our nights. Overal a really nice place to stay and good value.