Our experience with Lilian was similar to what others have posted. She was friendly, helpful, and responsive. She was there to meet us upon arrival, and helped orient us to the neighborhood and BA. She also provided us with great suggestions for how to spend our days (including spot-on restaurant recommendations, and tips for museums, shopping, and cultural events). Since we didn't have a lot of time to research BA prior to arrival, her input was extremely helpful and we were always pleased with her recommendations - especially the restaurants! There was a problem with Internet service shortly after we arrived, but Lilian persisted to get the issue resolved with the service provider (on a holiday weekend at that!) and helped us find alternatives until service was restored. Thank you again for making our stay a memorable one!