Lucas was very responsive. The pictures show you exactly what is there. The studio is small, but it was perfect for the two of us. The kitchen was stocked with some dishes and cooking ware so we were able to save some money and cook dinner a few nights, which was fun. The water pressure was great. The bed was comfortable. We were three blocks away from the Recoleta Cemetary and the Recoleta Mall. We were able to easily walk down to the city centre. The neighborhood was clean and safe. What more could you want?