The apartment was as communicated and the stay was fine.
The disappointment was that a message had been sent asking when we were arriving. I was traveling and missed this message and also didn’t get a notification from Airbnb.
This miss resulted in us not being able to check in until 6pm after arriving at 1pm.
The expectation of the host that the result of missing one message caused this inconvenience.
I’d have hoped that the info on the Airbnb page stating that check in in from 11 would mean that a key is available from 11.
No attempt was made to communicate the impact of missing one message or to try to check if we had received the initial message... and this resulted in a poor experience.