The apartment is very well located in Palermo, close to a lot of nice restaurants and Palermo's street market, and also close to the subway (less than 10 minutes of a pleasant walk). The check-in process was smooth - Sara, the woman who checked us in, was responsive to my messages and very pleasant. She explained everything about the apartment and the building. The apartment itself is nice, quiet and modern, even though it is starting to show some signs of wear. This didn't impact our stay though. The terrace is very nice and spacious, and the kitchen had everything we needed - including appliances and some things we could use to cook, like oil, salt and some bags of tea (a nice touch). Overall a very enjoyable experience!