The location was very nice in the heart of Palermo. The apt could have been a bit cleaner and brighter. We came from cold weather and looked forward to using the pool as shown in the listing. When we arrived, we spoke with Brian by phone and he said the pool was beautiful and said we should check it out. We found the pool to be very dirty, full of green algae and the water level well below the filtration system. We expected a good host to compensate us for the lack of a key amenity by giving us a refund for the second day. Brian did not want to negotiate. He was more interested in collecting his money rather than ensuring a great experience for his guests.