Unfortunately we start our stay with the left foot. Despite the excelente communications channel between Roberto and Melina (this was 5 stars) when we arrived home it was really dirty and below the standards of any Airbnb that we have been. Despite being in another country and it was new year eve, they managed (very fast) to schedule a new cleaning on the apartment.
Overall, Roberto and Melina were amazing with everything and they do what was possible to resolve the situation.
The flat needs also some renewals in terms of facilities.
Thanks for all Roberto and Melina.