Marcos was very responsive, friendly, prompt and helpful. When our A/C remote died he sent someone over right away with a new one, and he always double checked we got our questions answered. He gave a list of excellent recommendations for restaurants in the area. The location was great, ideal for those who enjoy restaurants and clubs. It was a ten stop subway ride downtown and within walking distance of many sights. We loved the keyless entry and we felt very safe and secure. The apartment was beautiful, clean, comfortable, and relatively quiet, with a very comfortable bed, awesome view, and good water pressure in the shower. We loved the rooftop pool.