Fabricio was very helpful and responded quickly to my messages. He also checked in to see how my stay was :) great host! The hotel itself was nice as well. The location is perfect- super close to everything in Palermo soho and very walkable and safe. The room was small but for a solo traveler I had everything I needed. The hotel staff were friendly both the front desk and housekeeping, the room was kept very clean. The only small downside, is the noise…the hotel is in the heart of Palermo soho, so on the weekends you can hear people partying outside until 5am lol. But during the week it wasn’t so bad :)