We loved the apartment. My husband, five-year-old daughter, and I felt very comfortable and made ourselves right at home. It is a very livable and lovely apartment, clearly not the kind of place that has always been a short-term rental...this is a little home away from home. Everything we needed was in the apartment and in perfect working order. And Almagro was the ideal neighborhood for us: quiet at night, super central, close to everything we needed (groceries, shopping, the Museo de los Niños in the Abasto, lovely little places to eat and get drinks, dietéticas, independent bookstores, theaters, parks, etc.). Basically, it's an extremely livable apartment in a real porteño neighborhood with lots to offer culturally and otherwise.
We only needed to contact Eric once (actually we probably didn't need to contact him at all: the wifi went out one day--only once in three months), and he was very responsive.
I highly recommend it!