If you're wondering why this rating is so much lower than the others, believe me, I'm wondering the same thing. I'm very surprised it has 5 stars.
I never met Claudia, but she was accessible by email and was helpful prior to my arrival. She told me everything I needed to know before I flew into Buenos Aires.
Unfortunately the apartment was very dirty when I arrived. It did not look like it had been cleaned in a month. There was a bloodstain on the sheets, the floors were filthy, empty beer bottles were in the kitchen cupboards and the bathroom was also dirty. It was not pleasant to arrive to after travelling for 20 hours.
When I contacted Claudia about this, she immediately apologized and said it would be cleaned on the following Monday, but that left me in a dirty apartment for two days.
Even when it was cleaned, it still felt dirty and tired.
Further, the shower did not drain properly, the hot water took forever to come and the water smelled like sewage.
The kitchen had no bowls. The frying pan burned everything even when the stovetop was on the lowest flame...
And the washing machine and dryer in the building (which had been a massive pro for me) was a huge letdown. Good luck finding a time when no one is using the one washer for the whole building.
In short, it was not a comfortable apartment. It was not cozy, it was not homey. Especially if you plan on staying for a longer time, you should look at other options as this is overpriced in my opinion.
The positives of this place are that Victor and Yolanda are very friendly and nice. Yolanda, the maid, is wonderful. The location is good. It's a short walk to everything. Very close to lots of cool bars and cultural hubs. Very close to Palermo Soho. And the metro is a 13 minute walk away.