Natalia is AMAZING! We were a bit behind schedule from my girlfriend's flight being delayed and she was more than accommodating. She left the keys with the 24-hour building guard and when we walked in, the place was immaculate! She had snacks, wine, beer, etc waiting for us. We immediately felt comfortable. Plus, the bed? Exceptional. You'll never have a better nights sleep. I would definitely stay there again!! Thanks Natalia!