My wife and I rented a apartment from Natalia in June. Natalia found out when we were going to call and made all the arrangements. We were picked up by her mother, and Natalia was in constant contact. The apartment is close to transportation - subway and bus stations. The pleasant portero Gustavo works in the house.
The kitchen has everything you need to cook. There was also coffee, tea, and some spices. The room has a gas heater, comfortable bed, and towels. There are 2 TVs with cable TV.
Natalia gave recommendations on interesting places and food delivery.
When we drove to the apartment, there was an old refrigerator in the middle of the living room, Natalya's mother apologized and promised that it would be taken away within 2 days. The refrigerator was not taken away during the whole month we lived in the apartment. This was a very big inconvenience. The first week the gas heater in the room broke and we had to live in a cold apartment for 2 days in the winter until the heater was fixed. A few days later the gas boiler for the shower broke. We also had to go without a hot shower for 2 days until it was fixed. After that Natalia asked us to pay even though the heater stopped working through no fault of ours.
The apartment is located on the last floor with windows facing the courtyard. In winter it is quite cold in the apartment even when the heater is on.
The apartment is poorly soundproofed. A neighbor who lives on the 9th floor was constantly watching TV at maximum volume during the day. Working in the apartment is possible only with headphones and noise cancelation turned on.
I hope that Natalia will fix all the shortcomings. Wish you all the best