I had pretty bad experience at this Airbnb. The fire alarm was not working properly and started to beep in the middle of the night for 2 consecutive nights. It woke me up and kept me up both nights. The owners use a 3rd party management company. I expressed the situation and unfortunately there was a big lag time between responses.... hours passed. Once someone did come out to the property they said they just had to reset the alarm. Now this happened the following night, so I did reach out to the owners and management company and again hours passed. All the while the constant beeping of the alarm is going.
I myself own an Airbnb property and if at any point an alarm was faulty or needed to be replaced I would have made it a priority for the safety and comfort of the people staying at my place. This type of customer service is unacceptable, but when the owners decide to pawn off responsibility to another company this is what happens.