We had an superb week at the Six Senses apartment. It was luxury urban living in this 3 level penthouse, with stunning views, and a desirable location in Palermo Soho. The hot tub experience at twilight, with cocktails was a highlight. What other dwelling in the city offers 4 decks to use? We used them all, with views in every direction. This would be more than double the cost if it were a hotel penthouse. In new environments and with minimal grasp of the language, we usually opt for a hotel relying on the convenience of a concierge to assist us. But we could not resist the amenities of this apartment. Our hope was that with a week we could figure out most things ourselves. However what really helped us to forge ahead without a concierge was the responsiveness and professionalism of Ralf's team. Andres, answered questions and arranged for limo service to/from the airport and to neighboring towns, months in advance. Sandra helped us with a dinner reservation to a hard to get into restaurant. Marcelo received us, explained how to use the apartment, and gave us helpful tips on BA. There was no one checking in our our departure day, so they let us use the apartment until our limo pick up in the afternoon for a convenient leisurely farewell. Ralf's team went above and beyond to make our stay perfect.