Ignacio was out of the country so we only communicated through email. He was very quick to respond. He left us a very nice bottle of wine and some croissants. I felt that the price was a little high especially since there was no hot tub as stated in the listing. Also a few minor things like no shampoo or oil, salt and pepper. Ignacio was very accommodating regarding early check-in. The manager of the building Gabriela and her husband and son were extremely nice.