It was our first time booking a place through Airbnb and we were looking for an excellent location and nice apartment. The location of the place is definitely excellent and the place overall is very nice. The experience was OK. Unfortunately we had some issues with the host Federico. I must admit he was reachable all the time, answered all our complaints and tried to fix them as soon as possible.
The owner was very nice to us and fixed everything we asked him to as soon as he could.
Issues listed below:
- There were a couple of holes on two walls and a cable hanging from the wall in the washer area that we didn't know if there was electricity coming from them. We have a 2 year old son so we needed to make sure no electricity was coming from the cables.
- The host was reachable all the time but was not too nice to us when we told him the 'situation was terrible' for us since the lock of the main door was not working as it got stuck and he replied 'if you think it's terrible, you can leave then'. I think he understood the 'place was terrible', but I meant the 'particular situation was terrible'. I was afraid we could get lock out anytime. Unfortunately that happened on the following Saturday night around midnight when we got back to the apartment from dinner. We couldn't open the door from the outside and my parents who were inside with our son couldn't open it from the inside. The owner, thankfully was in the same building, and tried to open it but he couldn't either so he had to call a locksmith. He was super nice ALL the time and had it fixed right away.
- The underneath sheets of 2 of the beds didn't have elastic so when you sleep, you'd end up sleeping on the mattress with no sheet. Never complained about the other bed, just ours which was on the main bedroom.
- They didn't have a colander for the pasta, the can opener didn't work (never complained about the can opener). We needed this stuff since with a 2 year old, we needed to cook a lot. I have to admit, we complained about not having a bottle opener but we found it after.
I want to clarify the owner fixed the holes and cable on the wall putting some tape on them and a light bulb that was missing in the second bedroom and gave us new sheets for our room. He also fixed the lock of the door when we couldn't get into the apartment on Saturday at midnight, so he was always attentive and very nice to us. But we don't appreciate how the host Federico replied to us, since I feel all our complaints were valid.