Not the best experience. The apartment was dirty and didn’t appear to have been cleaned since the last stay aside from a change of sheets and clean towels. Bathroom had hair and dirt, the sink and shower obviously hadn’t been cleaned. Floor area throughout the apartment was pretty dirty as well.
Fabiana, the host, was very responsive to messages but ultimately slow to address the issues. She offered to have the maid clean the bathroom but after 2 nights of not having things resolved (and finding a roach in the bedroom) I decided to check out rather than keep waiting for a cleaning.
The host was polite on the surface but seemed to be irritated by my messages letting her know the issues i.e. she was not happy that I sent her a message at 11pm to let her know the bathroom issue, however I never requested or implied that she should take care of it right then (I wasn’t even expecting a response that night), I was simply trying to communicate as soon as possible so she’d be aware for the next day.
Finally, upon checking out I inquired on where I should leave the keys. I thought I correctly followed her instructions (left them on top of the mailbox), but between my departure and her arrival, apparently they’d gotten on the floor somehow. I received an aggressive/accusatory message about it.
Apartment is in a nice location, and is otherwise depicted the same as the photos. Cleaning and communication were the main issues.