Check in was rough, guards made me wait 10 minutes in the rain while acting oblivious to my request for the keys... Once inside, WiFi was not working at first, but they went above and beyond to help resolve the dilemma by offering other possible accommodations in the building. Though, shortly after, the WiFi was fixed. Communication was phenomenal, very attentive people. Access to phone chargers was a considerate touch! The view is beautiful, overall a great Airbnb. I would recommend staying here if crossing through Palermo.