Stayed in this apartment for one month and everything was great. I also arranged airport transportation through Luciano, so check-in and check-out were very efficient and and well-coordinated. Facundo who actually did the check-in and check-out was very helpful and fluent in English. The apartment itself was as advertised and in the photos. The view from this 21st story apartment is great and there was a fantastic sunset to see every night. Luciano provides notebook with typed, detailed information and instructions (in English) regarding how to use the appliances and electronics in the apt. and other useful information. The location is close to many parks as well as all the restaurants, bars and cafes of Palermo. Also the Subte (subway) is two blocks from the apt., so it is easy and cheap to get to just about anywhere (also taxis are plentiful). Only slight drawback is that the soundproofing from the apartment above is not very good, and if the tenant above is walking around, moving furniture, etc. at 2 or 3 AM it can cause some sleeping difficulties. (This only happened 5 or 6 nights in my one month stay).