Good. Edward was responsive when there were a few minor things that needed addressing. the flat has excellent WiFi and although the gym is a little dusty and tired it's a decent space with a range of free weights. the bed is comfy and the water pressure in the shower is excellent (better than lots of hotels). flat was a bit noisy (noises from neighbours and sounds of water pipes through the building) but I slept well. thanks Edward. Location is great for access to both sides of Palermo.