Horrible experience with Natalia!!! We rent the entire building to host our family for one week during our wedding. When we arrived to the apartment it was a nightmare. Everything was very very dirty (hairs all around, dirty beds linen, etc.) furnitures were broken or out of order (no water in one bathroom, discusting shower and one kitchen was not working). Natalia told us she will fix everything so we waited until the next day. After waiting for more than 20 hours in the apartment, we could see than nothing was done. Moreover, Natalia became very aggressive, threatening and she denied her responsability. She suggested we should wait until everything is fixed. Fortunately, Aibnb customer service was very helpful. With the pictures we sent they acepted to cancel the reservation and refund our money. Natalia did not accept the situation and kept one harrassing me by phone! Worst experience ever!!!