The apartment is very spacious and perfect for a family of four. The building is nice and modern. The facilities were also great. The swimming pool is not heated, but January is quite a warm month in BsAs. The pool was a nice addition. Bed and sofabed were super comfortable. And the air conditioners were very handy as well.
The location is very convenient. There are two nice restaurants right around the corner.
We had a couple of miscommunication issues (check-in and lack of enough towels). The keys have to be collected at their office. I asked Mayra if they could change that and she kindly arranged for someone to be at the apartment waiting for us, but unfortunately it took us a long time to go through immigration, grabbing food for the children and transportation. I texted them as soon as I got sorted to leave the airport. Unfortunately, they had a person waiting for us who arrived early at the building and waited there for a long while. When we arrived at the apartment the lady waiting there was not happy with our delay, and I wasn't aware she had been there waiting for us which was a pity. She was polite, but not very understanding or welcoming. Mayra on the other hand, was very pleasant and easy to talk to through WhatsApp . The trip from the airport took us nearly one hour. So, I would advise for people staying at the apartment to ask the host to only send somebody to the apartment after you leave the airport.
We also didn't have enough towels at the check-in time (Friday), and on Monday they sent us two extra hand towels. Luckily, there were enough hand towels for us to make up for the lack of regular towels.
And one bin in the bathroom was left full. I guess the cleaning lady forgot to take it with her. We got bags on Monday to replace the full bin.
Overall, it was a nice experience and the place is modern and spacious enough for a family of four. Good value for the money.