Place was not clean and air conditioning was not working. The host does not run the place, he has people there to assist and it seemed like they didn't have good communication. When we went down to let the lady know that the AC was not working, and the TV was not working properly, she called the host. The host told us that if we were unhappy to leave the place. He instructed the person to not give us the key and asked us to cancel right away. We had to book a different place and Carlos did not want to give a refund (although we did not stay there at all AND he took the key from us). This is my first terrible experience with AirBnB, I hope they can do a better job to ensure that hosts don't get bad renters but also the renters don't get terrible hosts. I'm surprised this guy has good reviews, that's why I booked with him. Beware, save yourself time and money and book a place up in Palermo and avoid this place.