Ralf and his team run a top-notch operation. Was given a very complete "orientation" on the apartment and advice/suggestions on everything from security precautions to suggestions about which streets/sites to explore. They were very helpful and responsive if I needed suggestions, but gave me the space I wanted as someone renting an entire place.

As for the apartment, it was immaculate, in great condition, true to the photos, and centrally located. Was very easy for me to get downtown for my classes as well as other places worth visiting (the Cemetery (15 min walk), Palermo (10 min subway ride), etc.). Liked that there was a pool, but it was not quite big enough for a semi-serious swimmer to do laps. That said, the roof deck provided a nice break from the city bustle where you can read or hang out with friends.