If you look at my history I've stayed in two of Kiki's listing and this is the one there where issues with. She was kind enough to let us stay at one of the Recoleta apartments (which I also ended up staying at and loved) while workers fixed issues with the bathroom and she also refunded the nights of the inconviences. As great as everything is about this place (read the apartment description its all accurate) I can't give this place more than three stars especially considering before I booked there were already complaints regarding plumbing issues. For what its worth by the time we checked out everything worked perfectly.