There were some unexpected problems caused by mother nature, but Raquel and Jorge took care of them immediately. It was amazing that they could fix these things caused by a fierce hail storm on a weekend. I was impressed. The place was spotlessly clean and comfortable and quiet. these things are very important to me. I wish it were closer to a coffee and the bathroom was on the same floor as the bedroom. The place is quite beautiful and a little oasis in a big city.