Biggest issue was apartment being extremely dirty.
We took about 20 pictures of unclean areas which we sent to owners and Airbnb
Drawers not cleaned, Kitchen utensils greasy, Kitchen cabinets with dirty bottles, empty food
containers with food left to rot.
It was unpleasant to touch anything
Day after arrival we asked owners to clean. They answered they would come a week later the day that we had requested, when booking, for a general clean up for us. (we rented for 3 weeks)
Told owners we needed cleaning NOW not in a week as it was distressing and unhealthy to stay in such a dirty apartment
Reached out to Airbnb with no results
Found another apartment but had no confirmation from Airbnb that we were going to get full refund and could not pay $2000 again with no guarantees of refund
Owners did not send cleaner, claiming that we canceled cleaning appointment which under the circumstances seems absurd. We did not cancel
We then had to hire a cleaner, get cleaning supplies and oversee cleaning.
We took pictures of lady cleaning, which stayed 3 hours to get it done.
Our first week was a total loss dealing with unpleasant owners, somebody else’s dirt and calls back and forth with Airbnb
Other issues:
Check in: Was hurried as apartment manager had to rush to another check in
A safety box was advertised. Manager could not find key to change code
Furniture, doors etc: Door to balcony as well as kitchen windows could not be closed properly and rattled making a lot of noise day and night
Bed sheets and towels were of the poorest quality
A couple of kitchen drawers were held together by tape.
Kitchen cabinet doors were falling apart and full of grease and grime
Kitchen: Could not turn on burners. Asked Apartment Manger and got sharp answer ‘Use matches or lighter’. We had looked for matches and lighter, did not find any that is why we asked as we did not have any. Door Man finally brought some as they were none in the apartment
Towels: each of us had only one set of two small thin towels and one good towel for 3 weeks
Taking them to wash took over 24 hours and had to make sure we came back from sightseeing to pick up before laundry closed.
When we asked for another set owners replied that ‘apartment was not a hotel’
All together the worse experience we have had with an Airbnb