Staying here was my worst experience with Airbnb. I arrived to find that nobody was there. I called Ignacio, but he didn’t answer. It was 6:30PM, it was getting dark, the street was really quiet, and I was traveling alone. The taxi driver was worried for my safety and decided to drop me off at a nearby café instead. There, I tried repeatedly to contact Ignacio. After an hour, I called Airbnb but they failed to reach him too.

At about 8PM, he finally replied to my message. He told me to give him a second while he handled the situation. The second lasted for about 30 minutes without any updates. Not knowing how long more I have to wait, I asked him “what is going on?” He rudely replied me that my flight was delayed and the person-in-charge wasn’t there.

The way he replied was as though I was entirely to blame for the situation. Yes, my flight was delayed – my estimated flight arrival time was 3:55PM – but I arrived an hour later. Given that I had to collect my luggage and take the taxi, I don’t think I was really that late when I arrived at the house at 6:30PM. I was also frustrated to find out that someone else was supposed to meet me. If only he had informed me this prior to my arrival, I could at least directly contact the person-in-charge instead of wasting my time contacting him.

After more than 2 hours of waiting, he finally asked me to go the house and his brother was on his way there. When his brother appeared 5 minutes later, I asked him why he didn’t wait for me and he casually replied that HE FORGOT! I concluded that no one was waiting for me in the first place! And putting me to blame for the entire situation was really unacceptable. His brother was also unwelcoming. I had to ask for the wifi password and for the keys, when I realized a moment later that he didn’t give them to me. Ignacio also didn’t apologize sincerely or send a message to check if I was all settled in.

The next day, I was still bothered by the terrible check-in experience. As the whole place reminded me of the bad experience (and for other reasons too like location and comfort), I decided to leave as to not ruin the rest of my travels. I emailed Ignacio to let him know that I left the place and was disappointed with his service. I was completely shocked when he replied me with “Please do not contact me anymore.”

AVOID this place, unless you don’t mind getting bad service. Ignacio is a very unprofessional host and not an understanding person at all. He blamed me for the whole problem and didn’t even listen to my side of the story. There're so many better places to stay in Buenos Aires and this is definitely NOT one of them at all!