Communication was good. The apartment is in a hip part of Palermo near bars, restaurants and shops. Location was good. The apartment itself is as pictured. Kitchen is small with very limited counter space but it had all the essentials. Check in and out were very seamless. Overall good experience. They also offered free cleaning during the day which was unexpected and nice. One con is that the entry door to the hallway isn’t very acoustically insulated and so you heard everything through the entry door; people in the hallway, elevator chime, mop buckets etc. like very clearly - annoying very early morning or late at night. These following are minor but the shower divider is on a hinge and it’s a little awkward to get in and out of the tub and also doesn’t do a good job of keeping water in the tub and off the floor. Also found the sink awkward for a similar water reason - too shallow. All the lights were also too bright I ended up only using ambient light from bathroom or balcony.