Ornela was very nice and helpful with us - helping us arranging a private ride from the airport to pick us up and allowing us to check in earlier.
The apartment was located in the heart of Palermo Hollywood which is the perfect location to have breakfast, lunch, dinner, drinks and concerts close to your house door but still very quite during the day. The apartment is very big and has lots of space if you are traveling with many suitcases (it also has a huge wardrobe). It was very bright with lots of natural light (very big windows) and the balcony is very nice as well.