The experience was handled professionally by Ralf's staff from the very beginning. Can't say enough positives about Marcelo who met me at the place when I arrived. He had everything prepared beautifully and was friendly and helpful on all counts. As for the place itself, there is no better place to stay in Palermo Soho. It is appropriate for one or two people. If you love a stunning view and all the amenities, you cannot go wrong with this place.