Brian was slow to respond at times and vague when answering my questions. We had a miscommunication regarding a check in time and I found him to be quite rude when trying to sort out the issue. On the day of check out I was unsure of when and how to check out which made it difficult to plan around. It is Brian's responsibility to keep me informed and he failed to do that.
The apartment itself was fine as expected. Clean and simple and in a good location.