The location is perfect for exploring Palermo. We spent most of our time there and really enjoyed it. We did not partake in any of the amenities (pool, sauna, hot tub) as our time was limited. The building is locked and everyone needs a fob to get in. We felt safe in the area. Alex, the doorman was very easy to reach and made us feel very welcome. Communicating with Raul was also very easy. He quickly responds and makes sure you are satisfied upon checking in. We forgot our travel adapter and he quickly was able to help me locate one in the apartment! He offered good tips for visiting popular attractions in the area. We would stay here again if we visit Palermo. Thank you Raul for your great hospitality!