This is a beautiful place but we had some frustrating encounters with the hosts. We had difficulties opening the door almost every time we used it, by the third time using it I got the key stuck. The only contact we had with Dama was when she requested we pay $50 cash (in pesos) to the door lady. We paid $50 cash, sans receipt, because we did not feel comfortable disputing it while we continued to stay there. We were told the key was jammed because of our misuse. The door itself is of an anti-theft make (I found the manufacturer) and I suspect some of our difficulties stemmed from this factor.
We also interacted with 4 'hosts', either via Whatspp or in-person, during our 3-night stay: the two property managers, Dama, and the door lady. The hand-off of the key was an in-person transaction, but our check-out time was forgotten by the hosts. So, a beautiful place, very walkable, but several frustrating encounters.