Henrique and Mariana were very responsive to email communication and check-in was easy. The location in Recoleta is safe, convenient to attractions, adjacent to a small grocery, and close to public transportation. You will be staying on the 6th floor, and there is a lift capable of taking 3 persons at a time. The apartment is spacious, but the third bedroom is tiny and has a single bed which was uncomfortable. Two of the three bedrooms lack air conditioning, so be careful about the warm weather months. While we were there, the oven was not working.