As many other who stayed in this unit, it was delivered as shown in the pictures. I barely had any contact with Natali for anything as I did my researches at home to prevent bothering her or her family for anything. Nevertheless, Natali, Juan, her brother or her mother, were a touch of a call to help or guide me if needed. Thank you so much for making my stay in Buenos Aires so comfortable and by allowing me to stay at this unit. It is in the center of everything from where I walk all directions and visited all the beautiful city. I will return again and will rent this unit if needed. Special thanks to Juan for all the quick response to the small issues I worried about. Cheers!!!