Jorge and Cynthia were beyond warm and kind. Our flight was delayed 10+ hours. They kept assuring us not to worry and that they would keep track of our flight online. Check in was a breeze and felt as if we were being welcomed by family. We were shown all the amenities of the apartment plus given an overview of the city including notations on a map for us to keep. There were so many thoughtful touches in the apartment including snacks, bottled water, soda, beer, shampoo, conditioner, body wash and umbrellas. There were plenty of fluffy, soft and absorbent towels and the bed linens were very cozy. What impressed me the most was that Jorge & Cynthia checked in on us mid trip to make sure everything was good and we didn't need anything. Overall, we loved it and would definitely stay again. We hope to be back very soon!