A friend of the hosts was there to meet us at the entrance and he was very nice and helped us with our luggage. But once we walked into the flat, we felt more and more uncomfortable as we took in the terrible state it was in. The bed hadn’t been made up, the sheets didn’t fit the bed, the floors and surfaces were dirty, the sofa wasn’t fit to sit on…I could go on. We were horrified and decided we couldn’t stay in the flat for another minute.
Adriana wasn’t available but I was able to speak to Juan. He was shocked about my complaints as he hadn’t seen the flat for a couple of months, he said. Apparently a previous tenant had left it in a bad state.
Juan was willing to accept my cancellation and authorise a full refund. My partner and I were very grateful to him for this.
However, we were left very much out of pocket. I’d booked the flat for 7 weeks on June 2, 2022, but current prices have doubled and I’ve had to pay more than £1000 to rebook other flats.