Pros: -Ximena helped us obtain pesos, which was very helpful and convenient. -She also spent a lot of time with us upon arrival suggesting activities and restaurants. -The apartment is in a nice location in a safe neighborhood. -The apartment was spacious and it was enjoyable for all of us to gather in the living room at the end of the day. Cons: We arrived at the apartment on time, but it was not ready and Ximena did not arrive until 30 minutes later. Her family lives in the apartment full time and moves out when visitors book it. The family was packing up when we arrived and the home was very messy (dirty sheets, dishes in the sink). When we came back to the apartment 4 hours later, it was much cleaner, but not “hospital clean”. Security: The apartment is not completely secure. There is another apartment connected to the laundry room of this apartment. There is no way to lock the laundry room door from our side. We were provided a hotel type safe in a locked cabinet, but we were not confident that we had the only key to the cabinet and that there wasn’t a “master” key to unlock the safe. We locked everything inside our suitcase each day. Cleanliness: Overall, the apartment was not as clean as I would expect from a rental. There was a lot of clutter throughout, which was not inviting. The kitchen wasn’t clean and there were bugs in some of the spices. The photo used is old and it does not look like the same kitchen. The laundry room is cluttered and full of clothes and boxes. Because it is shared with the woman in the other apartment, plan extra time to do your laundry. There was no daily maid service. Disappointments: The apartment did not have Wi-Fi. Ximena offered to leave an old phone to act as a hotspot, which was extremely slow, unreliable and only available in the living room. The rooftop deck and pool was one of the reasons we chose this apartment, however the pool was mostly drained (except for 1 foot of dirty water) and the deck was dirty. When we returned to the apartment on our final night, the power was out in the apartment even though the rest of the building, including the hallway and the elevator still had power. Also, the phone used to act as a hotspot was gone (security). We contacted Ximena and she was unable to help us fix it. It meant that we had to take cold showers in the morning and packed up in the dark since we had an early flight out. Plus our yogurt and breakfast food spoiled. In addition to the problems during our stay, there are discrepancies between the ad and the apartment. Hopefully the ad will be fixed to reflect an accurate view of the apartment. As of 10/28/15, these elements of the ad are incorrect: The apartment will not comfortably fit...