Carolina was so welcoming! She showed us to the apartment and made sure to let us know she was available if we needed anything over the weekend. Apartment is spotless, and looks just like the photos. Shower is strong, wifi is great, and bed was super comfy. Carolina even had some snacks for us when we got there. Only thing I would mention is that it can be a bit noisy since the apartment is right by the elevator. Other than that, a great stay in Palermo soho!