Our flight had been changed so I asked for an earlier check-in time which they graciously accommodated and we had been traveling through out South America for two weeks so we were very appreciative. The apartment was lovely looks just like the photos provided. The person that greeted us was very nice and went over how to use certain appliances with us. He also had available a book of suggested sights to see, restaurants, taxi company's etc. There is a washer & dryer in the unit, laundry soap, extra towels and pillows The apartment is close to supermarkets and a major street which made it easy for catching taxis. We all felt safe in the apartment and walking around the neighborhood. If your looking for a nice quiet dinner place or a late night out dancing. It's all in walking distance.