Ana and her daughter were lovely hosts. We couldn't have had a more pleasant experience. Ana met my husband at the apartment, and reviewed everything to assure that we understood the expectations and the available amenities. Ana also readily answered any questions we had during the stay. Ana went over and above by learning refreshments for us, and she was extremely flexible with planning and additional needs we had. The apartment is absolutely charming, and is exactly as depicted in the pictures. The apartment is very close to the Palermo subway stop on the Green Line (D), and this made getting around a breeze! The neighborhood was quite nice, with a delicious pizza and empanada place right down on the corner. The shopping plaza just across the street is very nice, and a lovely place to go and have a coffee and just relax. We would not hesitate to come back and stay with Ana again. This Palermo Soho apartment is well worth your consideration, and the hosts make this location all the more special.