The apartment itself is fine but the building has an electrical defect that affected my stay. It was 32C at night (everyone home with the aircon on) and the lights went out for all the building's apartments, while the hallway lights were still on. The apartment was uninhabitable because it was hot like an oven, and dark.
Juan Ignacio's response about the problem was really impressive and top-notch. He immediately replied to my WhatsApp message even though he was in Spain and also immediately called me via WhatsApp. Juan himself immediately contacted Airbnb's Argentine customer service and asked them to contact me on my Argentine local sim card number that I bought for the trip.
Juan's responsiveness and customer service level was superior to Airbnb's. Juan himself proposed to refund me for the remaining 2 nights so this bit went all smoothly.
Airbnb's customer service was the one that was a bit slack and slow, I had to talk to different people and explain things again with long hours of nothing happening from Airbnb while my vacation time was being wasted.
While Juan's responsiveness & care was impressive, the only thing that I question is the decision to put this apartment on the market for this purpose, given the known electrical defect in the building which has happened in the past, according to him. At the end I lost 1 night of my vacation. I sought refuge from the heat in the aircon of a pizzeria and stayed there for hours mostly thanks to Airbnb's slow responsiveness.
I was only able to finally be in another Airbnb well past midnight.
So maybe someday the building's electrical problem will be resolved and my review will be outdated, but I'm just reporting what happened to me.
The apartment itself is very nice and really well located. There was little things here and there that could be better, which I told Juan in private.
Still about Juan's great customer service: my flight landed earlier and he arranged for his father to come earlier to the apartment to let me in which was very considerate.
Other niceties were having some coffee pods provided for the coffee machine. I also used the mini over to re-heat pizza. There were also a few biscuits provided which were a nice gesture, but I didn't eat them.
I only missed a larger rubbish bin for the apartment because the only one available was the tiny one beside the toilet.