Michael and his staff did an excellent job of making me feel welcome. If you want, they offer a car service to and from the airport so you don't have to worry about taking a taxi or dealing with public transportation which can be dangerous and confusing in Buenos Aires. Michael had one of his agents waiting for me at the apartment even though I was almost 2 hours behind schedule because of a delayed flight and terrible traffic. Fabo, his agent, checked me in showed me the apartment and highlighted the important parts of the neighborhood. Fabo spoke English, and was extremely friendly. The apartment was just as beautiful as Michael advertises it, and everything was in perfect order. The only problem I had was some flooding while showering, but Michael had a technician there the next day to fix the problem. I would HIGHLY recommend this apartment and Michael personally to anyone using AirBnb. I was in Buenos Aires for 10 days and had an excellent time. Palermo Hollywood is a great location.