Clara was very good at communication. However, the place itself was a bit rough... Bathroom/shower was full of mold, broken knob, ants and gnats; my face towel was dirty at check-in, and other towels were really cheap and worn; furniture in the apartment was a bit worn and soiled; a laughable 75% of all lightbulbs were burnt out; lock on balcony was broken; walls scuffed, and walls so thin that you could hear neighbors at normal voice level.