I experienced a while range of issues at this place: we had an ant infestation; the duvet cover didn't fit the duvet (was too small); the cleaner didn't clean; the cleaner didn't give us a duvet cover at all; the water went brown due to pipe works but we were given no notice; the handle fell off the door; the trash can was broken... The host responded to, and fixed, 80% of these problems immediately. But they definitely required a bit of reminding and if I were busier, I might not have had the time to do this.