Our stay in Palermo was excellent. Emilia responded to my initial booking immediately. As the arrival date came, she reached out again several times to inquire if we needed anything. We declined to give Passport numbers via e-mail, she was fine with that and advised to give it to the guards upon arrival. Her Mother was waiting in the apt to show us around. Check out was not a problem. All in All, it was an enjoyable stay, Emilia was helpful and I would recommend staying here.