When I first booked the rental, Welcome2BA messaged saying they would send self-check in details 24 hours prior to arrival. I never received these details. Two days before my trip, I asked the host if I could arrive early to drop off my bags. They said yes, cleaners would be at the rental from 10am-1pm cleaning. I arrived around 12:00 but could not contact them. I called 3 different phone numbers, left voicemails, texted their Whatsapp, and messaged their Instagram. I had to get Airbnb involved. It took 2 hours for them to finally respond on their Instagram. I was dissatisfied and frustrated with the communication and check-in process. The rental itself is nice and the photos are accurate. We did have a leaking sink and A/C unit when we arrived; they sent a mechanic promptly the next day and fixed it. Overall, I liked the rental itself but would be wary about booking with this host in the future. This kind of lack of communication is more likely with an individual person, but Welcome2BA is a rental company so I expected them to be more organized.