Friendly host, quick to reply to any questions. Flexible check in time. Have problem with air conditioning in the main bedroom but the host was quick to try to resolve the issue. The place is in a quiet area and walkable but this is more of a local neighborhood and not the shopping area. It's not in the center of Palermo, so there wasn't a lot of restaurants around. But there are plenty of small groceries and health food stores around. Not sure about the bus system since we didn't use it but there are plenty of taxis. The place could use an iron and some new bath towels. Wifi and TV work fine.