Great communication from start to finish. The apartment was exactly as described - possibly better even! - with a very helpful & thorough welcome. Location was great. We absolutely loved everything about this place & Ralf & his team made us feel very at home in what was a new city for us! Transfer from the airport was offered & was prompt although a little pricey we learnt compared to just taking a normal taxi we learnt after. The service was great though, & we were happy to pay a bit more to be looked after more in a new city!