The building is ran like a hotel apartment and so you will be assigned the available floor. The apartments are exactly like the pictures, the pool is nice and the people on the front desk are very friendly and helpful. The included weekly cleaning makes the stay even better.
The communication with Rodrigo is easy and friendly as well.
In general I recommend the place. Having tried several places in Palermo already, the place is on the luxurious end and the location is really nice.
I stayed there for 3 weeks and I had one issue worth noting: The Wifi in my unit was going down like once or twice daily for 5 minutes, which can be annoying if you need to take work related calls.
Rodrigo was very responsive and explored several options, however, this did not resolve the issue.
I guess this is probably fixed by now and again I believe it is one of the better places in the area.