The hosting was impeccable. Miguel and Blanca were there to greet us, and were very kind and welcoming. They had brought in fresh flowers, bread, butter, preserves, fresh fruit, coffee, tea, mate, and water, public transit cards, suggestions for where to eat — everything you would hope for.
Communication was easy in spite of the language barrier, with the help of Google Translate and WhatsApp. They were very responsive before and during our stay, and even ordered a taxi to take us back to the airport as we were checking out.
The apartment was very clean and nicely equipped and furnished, with the bedroom on a separate level from the living area and a cute little balcony. The bed was comfortable and the bedroom had good black-out blinds. The location is perfect for exploring Palermo with good subway/bus connections to other parts of the city. One caution for light sleepers: the apartment was a bit noisy with passing road traffic, etc. We didn’t have any trouble sleeping and would expect other apartments in a similar location to have a similar noise level, but if nighttime quiet is a priority for you, another area might be a better choice. There was lots of hot water and good water pressure. The Internet was fast, lots of international plug adaptors, and a building that felt secure.
Overall, we would definitely recommend this apartment as a great value option in an amazing neighbourhood with wonderfully gracious hosts.