This is the first time I’ve ever left a negative review, which is a shame because the apartment itself was very nicely decorated, designed and located. However, the issues with this Airbnb started before we arrived. A day prior to arriving I was asked to confirm what time we’d like to check in. I asked if 11 was okay or if it needed to be later. I was told 11 worked so I planned my arrival around that time (i had a family lunch i needed to shower/prepare for). After landing from an international flight, i open my phone to a message that says we can leave our luggage but can’t check in until 3 because of a last minute guest. I was frustrated but ultimately agreed to go once the maid was finished. Finally we arrive to the Airbnb 4 hours later than had been originally agreed upon and find out that we only have one set of keys because the previous guest has taken the other set. Mind you, this is an apartment where you can not enter OR leave without them, which meant that my mother and I had to carefully consider how and when we left the apartment so one of us wouldn’t get locked out or locked in. Additionally, upon arrival we were given a wifi login that didn’t show up in the list of networks. I reached out to ask how to solve the issue and was treated like an absolute idiot for not realizing that the network was one that had a different name. (They had told me the network was X when in reality it was listed as “y-x”). At this point we had barely unpacked and i had to contact the host three times for critical issues. Instead of trying to diffuse the situation or provide support, the owner of the Airbnb told us we should look for other accommodations. something we obviously did not do because we were already there and there were no other viable options (we were there for 8 days visiting a sick relative). Eventually we managed to settle in and asked them to keep us informed on when they’d get the keys back. We didn’t get a second set until the fourth day. Worst part? Before we got the second set of keys, we were already being asked at what time we were going to check out (even though we had five days left on the reservation) because another guest had done a last minute booking. Additionally, throughout this whole thing we had to be in the dark most of the days because the shades in the living room wouldn’t stay open. The shower also leaks water on to the floor so we had to clean the floor after every shower. I couldn’t reach out to the owner to let them know of these issues because the last time I had, she asked me to just leave rather than fix the issue.
Some pros? Whoever the owner has managing the apartment is very kind and responsive and the apartment is very nicely decorated and clean (albeit dark). For me, it isn’t enough to stay here and risk having to deal with that. Fortunately my mom and I are from Buenos Aires and had family to lean on while we had these issues but unless you have a backup plan, this place is a potential risk.