This was our first stay in BA and we were very well cared for by Richard who was extremely helpful in getting us setup. Checkin went very smoothly and he was there waiting for us when our taxi arrived. And he sent someone to help us get to our next place as we left. He always responded right away, and checked in on us during our stay and even tried to help us find our next place. The apartment itself is lovely and very charming and spacious. My kids loved it and we felt very comfortable there. The beds are especially comfortable, and the temperature of the apartment was always pleasant. The kitchen is well stocked with everything you could need. The area is very nice with many good restaurants in all directions. Had the apartment been available, we would have loved to stay longer!