I arrived late on Friday night because that was the only available flight. Carlos gave me extremely detailed instructions on how to check in and made it totally flawless and painless. He also was available even late at night on a Friday for any last minute questions. This was my first trip to BA and he helped me navigate the local economy and even helped me with my itinerary for the week. I highly recommend staying at this property or any other ones he owns. The property was located in a walkable neighborhood with great restaurant options and was very safe even for a solo traveler. I highly recommend it and look forward to staying there again.