Laura seemed very nice even though we never met her. She was very attentive via email. The apartment was very clean. One side of the mattress had a big dip in it but Laura apologized for that and said she'd already ordered a replacement. (Hopefully that will come in soon) The location was good, close to the subte -- although we walked most of the time, with an occasional uber ride. We did have to wait almost 30 mins for her friend to let us in when we arrived, which was frustrating especially since our phones didn't work in Argentina, but the friend said our trip from the airport was faster than she'd ever heard of.