When we arrived in the apartment in the late morning there was a bug issue. At first, Elisa was slow to respond to what we believed was a legitimate concern. However, she eventually discovered several apartments were experiencing the same problem and decided to take the apartment off AirBnB until the problem was fixed. She therefore told us to find a different accommodation and quickly refunded not only her part of the payment, but also contacted AirBnB to get our fees refunded. However, since we had to find a new accommodation at 8 pm, we ended up having to pay a lot more for a hotel.