We never met Max, but the host Rafaelle was professional, yet very friendly and made a commitment to be easily accessible and responsive should we require any assistance. I can honestly say this promise was fulfilled to a more than satisfactory level. You should take note of his recommendations for eating out too. The best! If that wasn't enough, building security were also very warm and welcoming often assisting with taxi call outs.
The neighbourhood was definitely desirable with its tree lined streets. Overall a very safe and convenient neighbourhood to be in we loved it! The apartment and its amenities are described well within pictures and description, I honestly don't have any negative comments.
A pleasant stay was had and I would certainly return.