Giselle was very responsive & helpful although a taxi she organised back to the airport never turned up we had a lot of trouble to catching one on the street, we nearly missed out flights back home (its not her fault but still this wasnt pleasant experience). The apartment was ok, location could be closer to main Soho area. As a tourist, I would prefer to be closer to main soho area or stay in downtown unless you want to stay out clubbing late. It would be nicer to have some basics in the kitchen such as salt, pepper, cooking oil. Also, hair dryer in the bathroom would be great too.