We didn't get to meet Marcela personally, Sergio assisted us during our stay. He was punctual and helpful. The living area is large and comfortable with a beautiful balcony. There is no washing machine but there are many laundry shop (wash/dry at affordable price) around the apartment, they deliver to the apartment too. Palermo Soho is a cool neighborhood. There are designer shops, bars, restaurant, cafes, etc. Everything within working distance!