We enjoyed our stay yet there were several hiccups.
The good: amazing location in Palermo Hollywood, walking to best coffee and restos, great amenities (gym, sauna, 2 pools), spotlessly clean inside the unit!
The not so good: our apartment wasn’t ready until 2.5 hours after the agreed check-in time. The kind maid was cleaning the place alone for HOURS and looked exhausted. I tipped her. When I asked the host if we could get a later check-out they lied and said check-out was at 9am and they would give us till 11am. The check out is clearly stated as 10am and well we were given that one extra hour. There were four of us plus my toddler and there were only four towels. When I asked for ONE extra towel I was told no. After a week there, the lovely maids came to clean and changed out the towels and gave me one extra. They looked overworked and exhausted so I gave them a gracious tip because I felt so bad for them. Host was responsive yet everything seemed extremely corporate and cold.