We've booked this apartment for a month. Daniel asked extra money for cleaning, but when we came the aparment was terribly dirty, dust everywhere, horrible smell in the fridge and kitchen cabinets, oily and unwashed kitchen utils, pillows with yellow stains in the wardrobe, we've even found some cocroach eggs. A lot of things in the apartment (like toilet doors, air conditioner, wardrobe doors, kitchen counters, ect...) were broken. The apartment is basically abandoned. It's location is not very good either, while it's quite a safe area, its on a very end of the Ricoleta, far from centers of both Palermo and Ricoleta. We asked for things to get cleaned and fixed, but first the building manager, then Daniel kept stalling a lot of things and kept writing some absurd excuses, like previous guests broke it, somebody that supposed to do maitenance got sick, it was a short week, ect... He only sent someone to fix the conditioner and do some basic cleaning in the kitchen when I've started to talk about moving out. We've lived for half a month in this sub-par, partly working, dirty apartment until we've seen a notice in elevator, that the whole building will be exterminated for pests, so we finally decided to move out and try to get our money back. Daniel refused to give back our money for the remaining days and we also had a little fight with support until we got at least a part of our money back, because we had to notice AirBnb in the first 24 hours, but we weren't able to do that because it was always said that the things will be fully fixed "tomorrow" for like 12 days...