Travel photographer here that has seen a lot of great hosts on Airbnb. This unfortunately was not a very happy experience.
The apartment was offered in quite unlivable condition - the only source of heating in the cold month was 'dying' AC that barely blew warm air. The housekeeper was trying to assure that this is the way it should be. Unlikely it is. The AC remote control was broken and changing the intensity of the fan was not an option. No floor heater either.
I was told that this might be due to the previous tenant tinkering with the equipment and I understand that hosts cannot control that, but the very least they can do is agree to cancel the reservation. They didn't. I was forced to offer them a one-night price compensation, which is not fair in my humble opinion. The other 2 nights were refunded.
To add complexity to the issue - the key from the main entrance was stuck for 30 mins until the technician released it. Clearly nobody's fault, we all know how to operate simple keys, but it didn't add much confidence in the property either.
I hope Florencia will take it as a learning experience and will be more cooperative with tenants. Until then, can't leave a positive review in all fairness.
P.S. Other than that - the apartment should be absolutely perfect for warmer months, it looks great and full of light, it is located in the central location and is very quiet since it is facing the internal yard. It looks very secure and the building seems to be nicely renovated. Under other conditions I would most likey be leaving a very positive review.
Good luck!