2 Month Stay, this is a very detailed review and has a lot of important information:
At first the hosts seemed nice. Things definitely changed after we began to encounter issues with the apartment. The first week was abnormally cold and the apartment is not equipped for that. There are small wall heaters and one portable heater. We had to both to heat up our bedrooms. The water tank would not heat up enough water for two people to shower one after the other, therefore one of us had to shower at night and the other in the morning. The stove has to be turned on with a lighter and on one occasion the washing machine leaked all the water out. The sheets did not look clean *other reviewers stated the same*. One night, the toilet was not flushing and the sink water was running low. We thought this was an issue specific to the apartment and my roommate messaged the host stating “Hi Nicolas! The water is not working at all, so please let us know how we can fix this problem asap”. He read the message but did not respond. The next morning there was no water at all and we had to go to work we messaged him again stating “we’ve had a few issues with the apt that neither of us were expecting to have based on the description but now it is affecting our ability to go into work. Can we please have this fixed today?”. He responded an hour later stating that water shortages were common and he would find out what’s going on. We then told him the electricity had also gone out. He then asked what other issues we were having. When we detailed to him that there were cockroaches, mosquitoes, poor heat, and poor water heating he thought it was ridiculous that we could be complaining about bugs and that there are no roaches in the apartment. *We checked previous reviews, other guests had the same issue and there is roach spray under the bathroom sink* He proceeded to inform us that he in fact had offered us a cleaning lady and that she was not expensive. *We paid $3158 for this airbnb I did not think we were wrong in assuming it would not have roaches*. He then said, “If you are not comfortable you can always change your reservation”. He said all these issues were common. *We had been here for about a month, we had made a lot of friends these issues are indeed not common*. I explained that if these issues were common it would have been nice to know during check-in at least so that we would be prepared, he called us arrogant because of that. It was an issue with the electric company so there was nothing to be done. Along with other families in the building we spent the night at a nearby hotel. *It’s not common as the families were also not prepared for something like that*. When everything was back to normal he had to come in and turn on the hot water. He was insisting on coming in when we were not home but we do not feel comfortable with that, therefore we asked him to come in when we were home. He did and everything was ok.
At one point the downstairs neighbor complained of a leak in her roof. The shower would not properly close and so water dripped, the sink handles do not properly close either. They sent the plumber on Wednesday and he was supposed to return Friday to fix the issue. He did not come Friday and then we were told that Nicolas would let him in on Saturday to fix the leak. As previously stated we do not like people inside when we are not present. We stated that we would be home in the morning and that they could come at or before 10 AM. They refused and told us that if we wanted to be present we needed to wait for them at 11 AM otherwise they would come in without us. One of us stayed behind to let them in but the back and forth and the desire to come in when we were not home even though we offered them a pretty wide window to come was not okay. Lastly, the listing stated that guests were allowed but that it would be $25 after 4 guests. When they came to fix the bathroom they saw our friends (4) and shortly after I received a message where I was being charged $150 due to my guests. First of all, they were not staying. They were going to Calafate for the week. Secondly, it was only four people and his message clearly states $25 after 4 guests. So I was extremely confused.
The building: Is nice and historic. The other tenants? Extremely loud. Many nights men would come in at very late hours of the night screaming and banging on doors. Other time it appeared as though mothers would let their kids cry outside of their apartments and we heard it every time. Late at night people upstairs would move furniture around, drop it, etc. We were told by many people that this is not a safe area from the taxi driver that brought us in the first day, to friends we met, to other uber and cabify drivers, etc. After a certain time it does look sketchy. So be careful.