Firstly the staff were all really lovely and responded really quickly. The location is fantastic. Right in the heart of Palermo yet quiet inside at night. The flat itself is a bit strange, it’s not a purpose built penthouse but one that’s been converted from the communal gym and bathrooms etc, so there is no living room. Sadly for me the pool was too dirty to swim in and only clean enough to use the last day. Jacuzzi also doesn’t work. Whilst the kitchen and bathroom were really clean, the floors weren’t. And the terrace is a lot more run down than the photos. A shame as this could be the best flat in Palermo! I enjoyed my stay but sad things weren’t quite right.