Apartment was not clean. One toilet was very dirty and the bathrooms were gross. The downstairs bedroom was covered in some type of dust or powder that ended up inside our suitcase. The bed sheets had hair in them. We were provided one bath towel for each guest and it seems we would have had to request more because I couldn’t find any extras. We had to buy toilet paper during our very short stay because so little was supplied. The upstairs and downstairs showers could not be used at the same time because the water pressure is so low.
We came home the first night to an alarm and a smell of natural gas. The host seemed to have accidentally left the stove on during the check-in. We had to open the windows. We wanted to leave but it was 3am and had no other options. Slept on top of our bed because we were grossed out.
After we cancelled the next day, the host was rude with me on the phone and hung up before I could even explain what happened.
Cleaning fee and price per night is extremely high compared to other better options.
Before the cancellation the host was very nice, helpful and responsive. Carlos helped us within 15 minutes when we accidentally locked ourselves out of the safe. That is why I gave a 3 star for communication instead of a 1 star.