we were very excited to come stay here as palermo is a great part of town. we could not wait to leave. the address originally provided within the app led us to a dodgy part of town surrounded by auto mechanic shops where we felt unsafe. we had to reach out to marcela for the correct address. the toilet flapper didnt work and we had to open the tank to adjust it after every flush - she came to check on it and said she couldnt do anything about it. the roof leaked in the center of the room - same excuse, couldn't do anything about it. the street noise was INSANE, during all hours of the day. could not wait to leave the place, even came to the airport ours early