I would not book this apartment again. To start, our check in process was difficult. First I was told to communicate with someone on another messaging platform who ended up not being the person who was there to let us in but seemed to be relaying all of my messages to someone else who was there at the apartment. It took ~20 minutes (out in the heat) for the second person to come down and open the gate for us, all while the first person kept telling me that they were there and that someone was for sure on their way down. Then, the security guards did not know we were coming and we had to wait another ~15 minutes for them to figure everything out with the hosts and let us in. Next, there is no pool or gym access as the listing says and while the hosts are very communicative, they did not know where things were in the building and gave me many incorrect answers that I had to go search out for myself. For example, they told me the pool and gym were on the top floor, then the mezzanine level, and then finally (more than halfway through our stay) that we could not access them at all because the security rules recently changed. The pool was in fact in another building and it would have been impossible for the apartment building security to install facial scanners overnight so the access changing story was just not true. If you cannot give guests access to an amenity, just don’t list it or provide multiple incorrect answers! Communicating with the hosts was very odd and frustrating. Maria Ines and Nery and Sebas would message me the same thing a few hours apart (welcome, when do you want to check in/out, etc) give me conflicting answers to questions (laundry, pool, check out time) and did not seem to be in contact with each other or reading our collective messages. Finally, the apartment floor and rug was a bit dirty and the second bath shower did not drain well.
The positives: At the end of the day the apartment was beautiful and decently comfortable! Very well styled and equipped. Great views and location in the city. Everyone in the complex is kind and chatty, and the security guards are very helpful.