Cinthia (or anyone) wasn’t there to welcome us. She did arranged a very nice transfer from the airport that had the keys. However we had issues with the hot water which she could have explained better at arrival (avoiding cold showers on the first morning). Also, even if check-out time was at 11am, Cinthia arranged cleaning for 9:30am without consulting us, which led us to leave earlier than we had planned. And she wasn’t even upfront about it, trying to persuade us to leave a little earlier because of traffic to airport...