We reserved, confirmed and paid for two nights stay. The host sent us a message to contact someone to coordinate check-in. We were instructed to go to another location, not the actual apartment location, to pick up the key. We came back to the apartment, opened the door and saw it was already occupied with someone's luggage, toiletries in the bathroom and personal items in the room. We contacted the coordination person and host, told them the situation but the reply was "that's not possible". Then they tried to send us to other properties far as replacement. We refused and contacted Airbnb support. By this time it was 7pm, with luggage on the streets, scrambling to find a new place to stay in the area but none was available in our price range. We had no choice but to pay more for a new place to stay. Airbnb support team said they're reviewing details of the case but so far no updates. For future guests, think twice before you reserve this place.