Steven is friendly and easy to get in contact with for questions, check in and help. The place is very cute and in a great part of Palermo. Staying here, there were tons of places to eat and things to do nearby. Security is nice, too. Plan ahead a bit if you want to do laundry because there is a system there and they were out of tokens by the time we thought to ask (our oversight). Overall, we would definitely stay here again!