We didn't actually get to meet Sonya in person, but she was always very accessible and helped with any questions. This place is much better than the impression we got from the pictures. The apartment is big, completely equipped and makes you feel at home. The location is also great, just a few blocks from Palermo.
My girlfriend is allergic to dust and reacted even though "everything" had been cleaned before our arrival, but Sonya willingly compensated for this small incident. Will re-book when I go back to BsAs. Great value!