They gave us a solution regarding the keys for arriving early at night even tho it was far for us to go was still very nice from their part. (Keep in mind that we had to pay like a full extra day)
We had a nice experience overall because the apartment is very well located with things to do around, kioskos open next to the apartment, great money exchange rate in front, etc. But I must say it wasn’t too clean, there were hairs in the bathroom, the cover of the bed had white stains and next to the garbage was dirty. We only had one towel for everything and 1 1/8 of toilet paper and a USED SOAP. The communication was good just until the end that they stopped answering. Also take under consideration that you need to empty a bucket of water every time you use the air conditioner, I would like to mention it because it is something that is not written in the description.