Dolores’ place is nice upon entrance, but there are some major flaws and the host was particularly aggressive when things didn’t go as planned during check-out. Both could use improvement. The place is rather cute from appearance. However, the heating did not work for the first two days, and I was very cold. They sent in a technician and the temperature was much better. Later on, when it was too hot outside and also in the Airbnb, the living room air conditioner did not work (although the bedroom one did). Temperature control was an issue. They sent in another technician to fix some “loud noise” coming from the air conditioner, so my stay was interrupted two times by repairs. However, the air conditioner still did not work after the technician arrived.
Importantly, there is an ant problem in the bathroom. They are coming out from the walls. It’s concentrated to this area, and I kept killing them but they would return seemingly from the cracks in the walls. The host did not resolve this problem and said she’d report it to the owner. This was persistent during my 12 day stay.
The internet was also rather slow. My video calls lagged. These issues could be upgraded, and the apartment would be greatly improved.
At check-out, the host was flexible and accommodating at first. I requested to leave my packed bags in the apartment and we agreed on 6PM. While on the road, I contacted the host over an hour before we were to meet saying that due to a traffic accident on the highway, I couldn’t get there until 7:30. I apologized many times and said she could leave my bags with security, as I’d offered before. She was aggressive and confrontational, sending me messages such as “are you serious,” which I found inappropriate for an Airbnb host.
This is Airbnb; things happen that are beyond our control. I was uncomfortable—scared, even—returning to the Airbnb to collect my bags. This speaks to the host’s
hostile demeanour stemming from a check-out delay due to a traffic accident. Unpleasant as it may be, this circumstance does not warrant the host’s subsequent erratic behaviour.