Our host was waiting with keys when we arrived from the airport. She was lovely, showed us around but in a rush so didn't stay more than a few minutes. The media Lunas and Facturas waiting on the table lovely touch. The apartment is beautifully designed and is very comfortable. We stayed for almost a month with our two teenaged kids -- cooked many meals, hung out watching TV at night and never got tired of the space. Bedrooms are cozy. Only one upstairs bedroom was cold so Brigitte brought over a space heater. We did not get the hot water to work in upstairs shower but didn't have a problem sharing the downstairs shower (we were on vacation). The roof deck is fantastic for sitting in afternoon sun enjoying BA blue skies (time to get better seating). Palermo Soho is a Mecca for new cuisine and shopping. Weekends parties go on all night but not too noisy in the apartment. Overall great place to stay with family or group of friends.