It's a nice apartment with 4 bedrooms and a small terrace with a hot tub (not a jacuzzi) upstairs. It also has a small closed patio with a grill. The location is really good on a quiet street in the middle of Palermo district with a lot of bars and restaurants nearby. This would have been a great experience if it wasn't for the poor communication and issues with the deposit. They requested a USD 400 deposit (don't know why because airbnb compensates for any issues/damage to the property and deals with the user directly afterwards) which was promised to be returned 48-72 hrs after check out. After a week had passed i contacted them to find out that they hadn't even started the refund process. They promised to look into it and come back to me. Another week passed and nothing. I messaged them asking about the deposit again and promised to escalate it to airbnb CS the following day. 15 minutes later i got a notification from airbnb app that the money had been sent (and would take additional 10 days to reach my account). No apologies, nothing, just a screenshot of the payment via airbnb. I find that holding on to my money for 2 weeks without any explanation is unacceptable.