It was a mistake to pick this place. When we went to check in, the security guard told us he had no information about us so he didn't let us in. We were asked for passport photos, etc but apparently nobody passed on this info to the guard. Even though we were provided with a Customer Support phone number, nobody ever answered it and it took a long time for the guard to reach Cecilia to confirm we were her guests. When we complained about having to wait unnecessarily, Cecilia only offered a plethora of excuses (my phone wasn't working, I was busy, etc) and even gaslighted us for making a fuss about it. The place is right in front of a school so you don't only have to deal with hundreds of kids screaming their lungs out but also constant megaphone announcements that pierce through your ears. There is a foul smell coming out of the kitchen sink, zero amenities, and no customer service. You will be on your own. We politely asked for a compensation and Cecilia basically scuffed at us. Avoid this place at all cost. It is not what it looks like.