A person acquires the status of “Superhost” after reaching a number of clients / reviews, or so I thought; but in this case, I would like to tell the story of how a Superhost responds to a client’s problem. First, it is important to note that Mariano (my host) replied to my inquiries within minutes from the get go. He also went to the extent to show the unit in advance to a person I trust. At my arrival, I was received by a courteous host (working for Mariano) and after she left fresh sheets and towels, gave me a tour of the place. Shortly after my arrival, I noticed that the hot water was not working, and called Mariano immediately; he took only a few minutes to contact the building manager and request information. Unfortunately, the building had an issue with the natural gas line, and the whole building was now out of gas. Mariano immediately offed me a few solutions, one of them was to return my money in full, help me to find another place, and or guide me to search for the one I was comfortable with. With his help, and the extraordinary team from Airbnb I was able to find another apartment the same day, my money was return, and I find out why Airbnb grants the rank of “Superhost”. However; I would like to share the few things I had the chance to enjoy from this unit (the little time I was able to stay). The place is located in the heart of Las Canitas, a super cool neighborhood in Buenos Aires. You can walk around; it is close to public transportation; utilize Uber anywhere you please (for 3 to 6 dollars you can reach the coolest places in Bs.As.). The layout of the apartment if lovely, and the unit had anything and everything I needed. The internet was fast, and the heaters worked very well. I guess that is all I had the chance to try and enjoy. I only want to take this opportunity to thank Mariano for his professionalism, and of course to Airbnb for the help and care of all the people that contributed to my fantastic time in Buenos Aires, Argentina.
You guys made a client for life!
Kindest Regards,
Robert J.