I have stayed in apartments in Palermo about a dozen times and I would have to say overall that my experience at Luciana's place was the best. It wasn't the biggest place, the cheapest place, or the most modern, but overall experience was outstanding. When we arrived the gas was not working. Given my past experiences dealing with landlords (or agencies), I expected this issue to drag on for days. Since we arrived on a holiday I didn't expect anything at all that day. Instead, Jorge, who works with Luciana, tracked down the building maintenance person and they were able to resolve the problem inside of an hour! After that, everything went smoothly. Luciana constantly checked in to make sure we were comfortable. I would definitely stay here again and recommend it to anyone visiting BsAs . . . especially if it is your first time because Luciana is so caring you will get everything you need!