Hello! My name is Marisa and I am Jose's daughter. My parents arrived 10 days prior to my arrival and did not know how to proceed. My statement has been shared with the host of this unit and with airbnb.
The misrepresentation on the website is evident by the following:
SAFETY HAZARDS inside the unit:
A loose hose attached to the A/C unit. Water pours out of the hose. Water flows through the hose and into a large plastic water bottle (!!) Nowhere was this mentioned in the description, nor during the reservation process!
The host directly gave instructions about this after arrival. Meaning: we have to be attentive to the water that will be continuously filling up the bottle. (??) We had to watch the height of the water and discard the water, otherwise it would flood the apartment!! If this was not enough:
Bathroom:
Cabinet glass doors are SHATTERED, & cabinets doors do not close.
Exposed on-off switch. Each time we lit the toilet, switch fell to the floor. Each time the plastic cover needed to be placed back. Danger.
(no toilet paper provided). Older, thin, faded towels were provided.
Child (extra) bedroom:
There is a heavily torn, urinated (hard to believe) and stained mattress.
Sheets given are old, rough, and faded.
Curtain in the room: severly torn. Large hole like if someone cut it with a knife. Should be replaced.
Livingroom:
This is a small unit. Internal (no sunlight). Wifi is tremendously bad. This was not my issue at all. I went to local restaurants.
The couch - is tiny. The seats of the couch have open springs. It will not be comfortable.
Kitchen:
Old appliances- Tea kettle is burnt and won't be even sold in a flea market. (including broken trays left there)
Broken, rusty cabinets.
I got pictures and will be happy to share. The host mentioned we didn't complain within 24 hours (she is right). In addition, she suggested my elderly parents received the apartment intact and they caused all this. Not fair.
As a hostess myself, I understand the rules, and know that Airbnb as an excellent reputable company would not allow such listing to be up. We got refunded. Unfortunately, we had to deal with a bad energy apartment, which contributed to a stressed time in amazing Buenos Aires.
Save yourself the trouble. Happy to share pics!