Our experience: Sadly, our stay wasn't quite as we imagined. Listed as an "Airbnb Plus" property, we expected a higher quality of the flat itself with cleanliness lacking, and neglected flat maintenance. The balcony and terrace, which were one of our main reasons to book this property, appeared to be not looked after (loose wooden deck with screws standing out, most plants dried off on the floor that looked very unappealing and dirty).
In the bathroom the showerhead was full of limescale that not only looked bad but caused a poor stream of water, toilet seat wobbly, cabinet heavily used with marks, mirror and walls with visible stains of previous guests).
Other furniture (bedside table, fridge shelf) were also broken.
During our stay (10 days) there was a problem with the building's waterpump that led to 3 days without any water (we relocated to a hotel and the host kindly refunded these days). In addition, the elevator broke down 4 days. Being on the top floor, we could use the stairs, but there was little to no light available.
Location: Great area in Palermo - close to the vibrant Soho area but located on a quiet road.
Communication with host: Fast and friendly responses;
very accommodating with check in and check out times.
Overall: Poor experience in a heavily used flat.