Both Claudia and Roxana (local apartment manager) were very helpful. They even gave us a welcome gift as we stayed in the apartment on our honeymoon! The apartment is exactly as described and in a fantastic spot. There are so many restaurants, bars and cafes right on your door step and we always felt very safe. Roxana went above and beyond in helping us, we could message her any time we needed anything and she was always more than accommodating. We highly recommend staying at this apartment!