I stayed here 8 nights at the end of nov 2019. Florencia is super nice, responds quickly, and was very accommodating to my schedule at check-in. Unbeatable location in the heart of Palermo Hollywood. A stone’s throw away from trendy cafe’s and restaurants. Felt safe at all times. Love the neighbourhood. Ac and internet in unit work well. Good layout, great private balcony. I would of preferred softer pillows but that’s just my personal preference. Overall this unit offers great value and I would recommend it!