Luciana is very communicative/responsive, always offers to be of help, and has a positive energy. I like that she gave me advance notice for some construction noise (temporary) in the building.
I was there for a week doing remote work (vs. sight seeing) so was in the apt alot. The WIFI reception is good. I visited at the height of summer (highs of 90F/32C), but the window is large and the cross breeze is great. I rarely needed the A/C, but when I did, it was quiet and effective. The bed was comfortable, desk was generous, and there was tons of closet space. There was even enough space to do yoga in my room.
The neighborhood was much less touristy than other parts of Palermo. Staying at another place (in Palermo Soho) made me miss the feel of being immersed in BA especially the local dining options (Richard's Delivery, Camila's).
Lastly, the pets mentioned in prior reviews have since passed, but she has such a wide variety of lovely plants on her small back patio!