Ralf and his team were very helpful in the booking process in Canada. Ralf was very accommodating to change our itinerary. Ralf was very prompt in answering my emails. When we were in the apartment our phone wasn't working we called Marcello and he came the next day to replace it. I had to call BA4U to change our remise (private car to EZE) and Marcello was able to change it for us. The condo was clean and very modern. We enjoyed the private and public space in the apartment because we had family and friends visiting us. It was very safe with a private guard that we appreciated. It was convenient to public transit and walking distance to shops and restaurants in Palermo Soho. Overall we would stay again at the loft.