This apartment is in a great location near groceries and restaurants. Also the management was very nice in letting us leave early due to a family emergency. The building is great, nice gym and the natural light in the apartment is really nice.
That said, we had some issues.
Upon arrival the refrigerator wasn't working, our food went bad. The first response was "It worked for the last guest." Finally a mechanic came and left and we were told to pull the fridge out from the wall and unplug it for 24 hours. When that didn't work a new smaller fridge was delivered.
The heater/ac unit in the bedroom didn't work. I was told it was my error. As it turns out a mechanic came and the unit didn't actually work. The unit in the living room was blowing black ash all over the place. A mechanic came and left and we were told that it was fixed. Still black soot was falling from it.
We had to ask every week about housekeeping. We never knew when or if they were coming. I think in a 6 week period they came twice.
I would chalk this up to poor communication and follow through. You might have to do some fixing of things yourself before any issue is taken care of.
Smaller things, if you like to cook as we do, the pots and pans were horrific, we bought our own. Coffee cups are permanently stained from white to brown, the dish rack is rusted, all of the garbage cans are broken, knives are dull and I'm sure a few other things I'm missing.
My bad for not realizing that you can actually smoke in some of the apartments so you'll come off of the elevator to a smokey hallway and the smoke comes into the apartment from under the door.