The apartment is excellent, the location is great, and the building is impeccable. The host was not the best I expected. I never received any written instructions. All voice mails. There were no instructions anywhere in the apt. The top of the table was detached, and it took two days to get fixed. When the host entered the apt in my absence to take care of the table, she complained that I left the AC on. It was not obvious how to turn off the AC, but it was a warm day, and I just went out and wanted to keep it on. There was no hot water from Friday to Monday. The host simply sent me a message from the managing company and said, "I am sorry, this is a building problem; there is nothing I can do." She said that in a voicemail and a message. I asked to talk with her, and she did not respond for 4h and never call to even apologize. That was the second time she said it was the building problem, not hers. She sent instructions on how to take the trash two days later. The trash must be taken from the building to a street container. They left me one body towel and one hand towel for a 2-week stay. Overall, the apt was great, but the host was not caring, attentive or responsive.