Eugenia and Mariano were both in the apartment when my husband and I arrived. They were very helpful and very fast in answering questions through out our stay. The look of the apt was as the pictures except the color of the sofa and stools in the living room, it was in grey color instead of white, and there was no air-conditioner in the bedroom as I thought it should be. However there was an electric fan that worked well. We were there in the month of February, during summer. It was not hot and it was pleasant in the bedroom, so long you open the door in the bedroom, and turn on the big air-conditioner in the living room. The whole space was not so big so you will feel the chill of the big air-con from the living room. It was good in a way, not to have air-con in the bedroom, since it makes my eyes very dry. The apartment was really nice, the neighbourhood felt safe. The bed was comfortable. It was a real pressure on the water in shower.. We really enjoyed our time and we made our stay as if it was our own apartment.