I booked the flat for my mother and my uncles. So I can only relate their opinion when it comes to the flat. As far as the communication was concerned Ezequiel was very friendly, caring and always quick to reply. The flat itself is very well situated placing you right at the heart of hip Palermo. The flat is spacious and pleasant providing you with all important amenities. The only thing my mother complained about was the flat being cold at times as the air condition apparently didn't manage to keep a constant temperature. Having said that they visited in July. So during Spring, Summer or Autumn this problem won't apply obviously. So we can recommend the place!