Natali is very prompt in responding to emails and I really liked that! When I arrived, she was waiting for me. The apartment is very clean and is centrally located and a lot of touristy places are at a walking distance.. I was scheduled to leave the next day as there was a prior booking, but the next guy missed his flight and cancelled and Natali was kind enough to offer the apartment for another day. However, I was scheduled to leave for Antarctica and couldn't stay longer (but would have loved to!).