Isobel was very good with communication.
The apartment is on the 3rd floor and the pictures of the apartment were accurate inside, clean and tidy, you can not go out onto a deck, just open the big windows. On our first night being a Monday at the apartment the unit above us decided to have a party, turn the music up and dance which was thumping till early hours of the morning. I asked for the instructions for the safe and Isobel sent the codes and numbers to set it but we didn't use it in the end just in case someone else knew the code. The bed was comfortable but rolled to the middle. The kitchen had good facilities, the fridge was a bit small but did the job. I enquired about the washing machine in the basement but was told that they were not sure if it functioned properly and was sent an address for a laundromat. I then enquired at the laundromat and was told it would take 2 days to wash our clothes. I asked for more toilet paper and was told "sorry I don't have more, its one for 2 days".
The apartment was very well located, in walking distance to the main attractions, food and in a safe area.