Although we haven't met Griselda since we spent about 18 hours a day outside of the apartment our communication was on a daily basis and she was available any time if we needed her. The apartment is excellent located for the ones that want to stay close to the obelisk, Colon, Florida calle or Casa Rosada and some 15- 20 min walk to San Telmo. For the price and what you get I think it is a great value.