Sofia and Juan are really nice people, they always were there for any of our questions and they replied fast. We had an issue with our AC and juan solved it in 2 hours. There were a few issues with the house such as the bathroom door that we weren’t able to close in our entire stay and the state of the house wasn’t the best, and there were moisture on the walls which generates some smell. We shortened our staying due to these issues and requested the host for a 2-hour late check out and Juan didn’t allow us. Sofia told us they were going to fix the issues with the house which will be great because the location is amazing.