Michael and Claudia were great! They were ready to receive us in the apartment when we got there--they were diligent about asking is for our travel itinerary. He also had a great manual for stuff to do in the area with some great recommendations. He was also thoughtful to have some international calling cards available.
Beyond that, the building was safe, had a 24-hr doorman as promised, a pool, gym, and air conditioning. I'd stay at this place again I'm a heartbeat!