Location 5/5: Amazing. It's within walking distance to the subway station, restaurants and all services. The area is very safe and Belgrano is one of my favorite places to stay in Buenos Aires. The only downside can be the school on the same block, but we didn't find this to be an issue actually.
Apartment 5/5: There is plenty of light with the abundance of windows which I absolutely loved, making the space feel spacious. The other people in the apartment building are very friendly and quiet. I always felt safe entering and within the building. The decor is nice and we felt at home since the beginning with all the amenities stated on the site. Good internet connection to work remotely. The washing machine was the only feature mentioned in the listing that was too small and rusty to use.
Communication before our issue 5/5: A Whatsapp group was created and I was impressed on the organization on Mybelo's part. The check-in was quick, where we met up with the cleaning lady to get keys. We didn't find toilet paper when we arrived (which was a let down), so I suggested in the chat that it would be helpful to have essentials like this and Rocio brought us a sponge, toilet paper and paper towels really quick! Everyone was very kind and friendly.
After a week water started leaking from an open drain, which flooded the bathroom and into the hallway and dining area (where we were working). The water had a putrid smell, so we were afraid that it was a sewage line (then found out it was greywater). The issue was found to happen in another neighboring unit.
Communication during issue 3/5: We reported the issue and the Mybelo team immediately responded that they were communicating with the building administration. We asked the hosts (and repeatedly) what was their action plan, since we couldn't stay in the apartment due to it's hazard nature. I asked if they had other apartments that we could go to...no response...we weren't offered an immediate solution and were left to our own devices. So we packed for 2 days and left to somewhere we were safe. The issue was resolved within the day and the team cleaned up. They got the problem solved quickly and Mati met with us to show us around. We felt that the hosts Gonzalo and the co-host however, could do a better job in offering up solutions and an action plan in a crucial situation like this, where the health of guests could be in jeopardy. We requested to them to at least have the day waivered, since we had to leave (lost hours of work too) and then come back, without previously knowing how long we were going to be out for. T
Communication post-issue 2/5: We wanted to talk to the host Gonzalo, to discuss the issue instead of just through chat. He said he would call us in the morning the following day. We gave him times of availability (between work calls) and he didn't call. So we called him and finally we were able to talk to him. It was great that we spoke and he told us that he would speak to the owner and reach out to us. This never happened. We stayed 3 weeks in this unit and not once afterwards did he reach out.
Conclusion: I definitely would recommend this apartment because our experience (without the problem and lack of communication of course) was highly positive. Just keep in mind that if you renting for a longer period of time and a serious issue were to arise, the host and cohost are greatly lacking in communication and in providing an action plan. Kudos though to Rocio and Mati on the Mybelo team as they are very kind and helpful!