We never did meet Natali but we did have lots of email correspondence with her and she is super helpful and replies very quickly. Her accommodation is quite large, larger than the photos would indicate. It is located close to the centre of Buenos Aires and in walking distance of what most travellers would be looking for. We are an older couple and using an old (but safe) cage type elevator was an added bonus for us. I would highly recommend it. Natali arranged for taxis when we needed them plus transportation to and from the airport.