Carlos always responded to my e mails immediately . He was very welcoming offering to help or give us advice. He e mailed us whilst there to make sure we had everything. He lives in an apartment on the same floor so very easy to ask him anything. The flat is very convenient and really well equipped with reliable wi fi. The beds are very comfortable and good showers. A real bonus having a washing machine and dryer. Apartment is lovely, bright and spacious with great balconies. I left my glasses behind and Carlos found them and arranged a convenient time for me to collect them. So helpful