This is a well-appointed but small studio. Everything is new -- bed, kitchen, great wifi, smart TV, smart lock, etc. It's quite comfortable. The rooftop pool is small but lovely. The location is terrific, if you like Palermo. However, there are some drawbacks: 1) The check-in process requires that you pickup the key from a luggage storage facility seven blocks away. If you're arriving by taxi, just ask the driver to take you there first and wait for you before going to the apartment. 2) A keyfob is required to enter AND exit the apartment building. Chao only gave us one, this is a problem for two people on different schedules. ("Can you come downstairs and let me out of the building and then I'll meet you at blah blah at 3 pm so we can return together, etc"). Chao should include two keyfobs for couples like us. 3) The place is a studio, so it's small. 4) There is no natural light. Nonetheless, I really liked my time here, and I would strongly recommend for stays under a week.