Eugenia, was easy to communicate with and was very lovely. She was flexiable and allowed us early access to apartment. We were so grateful. The apartment is clean and charming in its decor and has an amazing location. Her television was set up with Amazon fire stick which was awesome! However I must be honest, I found the bed to be entirely uncomfortable due to it being lumpy and hard and soft in spots. My son resorted to sleeping on the couch while I tried to find a spot in the bed that was even in its consistency. Towels were so rough but aside from that ok!