What an amazing, professional experience from start to finish (& a fantastic apartment to boot). Ralf always responded via email within one day (because of time difference from Australia), everything was well handled & when we arrived we were given a very comprehensive briefing not just about the apartment & building but about BA itself. If/when I return to BA I will again use Ralph's services again (not sure if next time I will need an apartment that large). Thanks for an enjoyable stay!