The pickup of the keys was no problem at all. The doormen were incredibly friendly, and noticed quickly that I was staying in the building and offered me no hassle. The apartment itself is quite spacious, and in good order. Alberto is incredibly laid back, and quick to answer e-mails. Though the apartment does not have a washing machine - this being made clear in the description - there are slightly expensive, but not outrageous, laundromats in the area. So the lack of a washing machine should not deter anyone from this department. Also having a metro stop just outside of the front door is an exceptional benefit! The location of the apartment is also great, being in walking distance of Palermo and Recolleta. So all-in-all a great place to stay!