Ralf and his team made my husband and I feel so welcome in the apartment. Upon arrival, we were greeted and taken on a tour of the unit and the building. Even before arriving, we corresponded regularly and all of our questions were answered in a timely manner. Ralf and his team went above and beyond what's asked - first, they bought us champagne and chocolates for the apartment, as they knew it was our anniversary! Secondly, we didn't exchange any money prior to our arrival, so they gave exchanged money with us out of their own pocket. Can't say enough great things about this place or its owners.