We never met Carola but spoke to her on the phone. The apartment is in a very good neighborhood and close to transportation. It had all the necessary plugs to charge our Iphones, Ipads, etc.We also appreciated the safety box. The security guards and super were very nice and helpful. The only thing I was very disappointed with was the gym, not because it was small (I expected it to be) but because the only two treadmills had a problem of accelerating and decelerating on their own every 20 min or so. I did mention this to the super and ended up walking to the park for exercise. I was glad that it didn't rain on the days I stayed there