The apartment is nicely located in Palermo Hollywood. Unfortunately, the host does not prioritize your safety and only cares about making money. There was an incident where I was locked out of the apartment and the spare key was broken and did not work to open the apartment door. I was informed that I would have to wait another night for the issue to be fixed, leaving me with no place to stay. The host took 16 hours to reply to my message when I desperately needed his help. While this apartment is very nice, it does not makeup for the lack of professionalism that the host and manager displayed. There were instances where the water and the internet would not work for hours. As someone who works from home, this was not acceptable. When hosting future guests, I’d recommend for the host to have a spare set of working keys as this is a safety issue.