The host is an adorable couple who are very welcoming. They are quick to reply with anything you need and make you feel right at home. The place is just as pictured and very clean and nice. The building and neighborhood feel very safe and centrally located in the city. The only downside is it's located on the border of a few neighborhoods. If you are hoping to stay in the heart of Recoleta, just know that this will be a 30 minute walk or 5 minute taxi trip.