The location and the apartment itself could not have been better. The apartment itself was spacious, with lots of character, and the rooftop terrace was lovely. Palermo Soho is a great area, and this apartment was ideally located just adjacent to Plaza Serrano, with lots of restaurants and shops within easy walking distance. We never met Sol, but one of her representatives was there to check us in when we arrived. We did have a problem with the hot water heater, which we were luckily able to resolve ourselves, as we did not receive a timely response from our host. Overall, a wonderful apartment!