Florencia is lovely! She is super friendly and extremely efficient with her communications. She made us feel extremely welcome. And the flat is as gorgeous as you can see in the pictures. It overlooks the back of the street, so it is extremely peaceful. You will have everything you need, and more!, in the flat. The location is superb! I cannot recommend this flat more emphatically. Great place to stay. We will be back! Gracias, Flor!