Vicky is an incredible host! She was super kind and helpful, answered everything quickly and was very accommodating to our group's needs! The apartment itself is amazing, even better than the pictures! The bathroom is very clean and spacious, and having a washing machine inside is incredibly helpful when you're packing a light luggage. The water pressure was perfect and the power outlets were adapted to accept international plugs. All the appliances were working perfectly. The air conditioning is very silent and was very efficient for the size of the apartment. The bedroom is a great size and is equipped with a large cupboard that allows for unpacking. The view from the balcony is really beautiful, looking out to the Botanical Garden. The neighborhood is super trendy, close to all famous restaurants and to local stores. We felt really safe the whole time and had a great time walking around Palermo. Great experience!