Martin was very easy to communicate with, and was always readily available to answer our questions. The apartment was very neat and clean, it looks exactly like the photos. Martin provided soap and towels for us, which was great to not have to worry about. The only issue we encountered was the wi-fi connectivity. During our 8-day stay it never consistently worked for more than an hour or so, it kept going on and off, along with the cable and telephone connection (since they're all from the same provider). Martin called the company, and told us they were having issues in the area. Aside from that, everything was good.