WOW - our stay gets a 15 on a scale of 1-10. The physical place is better than the photos (if that is possible). When we were not in the city or at the pool - we spent many hours on the incredible breezy and beautiful terrace. The apartment has the perfect location. It is centrally located and walking distance to every possible shop, restaurant and night club (even post office and grocery store!). It is also close to the best parks and Japanese gardens. However, Ralf's service is really A+. In matters both large and small - he and his staff were incredibly responsive and helpful from arrival to departure. We thoroughly enjoyed our entire stay and hope to book a longer stay next time to spend more time in Palermo - a vibrant, friendly and welcoming neighborhood.