I rented the flat for 3 weeks.
When I arrived to the flat there were no dry towels. All of them were still wet in the drying rack in the living room along with the duvet cover.
I messaged Natalia on WhatsApp to check if she could provide me with some towels and she suggested I went pick them up from another address, instead of sending them over.
The second day, as I turned on the shower, sewage water started to come out of the mesh strainer and inundated the whole bathroom. The entire flat smelled nauseating and I had no bathroom to use.
I messaged Natalia on WhatsApp asking to call her but she refused to take the call while I was desperate to solve this.
She called a technician for the following day and asked for a time I would be in for me take care of this (instead of dealing with it herself as a host). She also suggested I paid for it and then she would reimburse it.
These issues with a flat can always happen and I totally understand that. However, I would have expected a more professional response from a host.