Ralf and his team (I mostly spoke with Tomas) were quick to respond to any questions I had before arriving, regarding the apt and the neighborhood. When I arrived Sunday morning, I was met by a member of the team, who explained how things worked in the apt and the building, and gave me some great advice regarding restaurants, setting up a local cell phone, etc. I was also given a handy map of the city and a nice fruit basket. I felt like I was in good hands!