Everything was AMAZING! A great experience overall--can't say enough nice things about my stay. Ralf and his team were incredibly helpful before, during--and even AFTER our stay. They arranged a reasonably priced car to pick us up from the airport and take us to the apartment in the city. Once we arrived, we met up with an incredibly friendly and helpful associate who gave us the tour and pointed us in the direction of nightlife, etc. Basically, we were in the middle of everything--A GREAT location.
During our stay we had everything, but we knew that if we needed anything, help was just a phone call away. On the day before our departure, we got an email from Ralf's team asking us if we needed a car to the airport the following day--which we did, and totally would have slept on had they not emailed me. They went ahead and arranged it all.
The best part of our experience was how above and beyond they went with customer service. We had to be out of our place at 11am on our last day. Our flight wasn't leaving until 11pm that night. Spending 12 hours on the streets of BA with a ton of luggage seemed like a poor way to end the trip, so Ralf arranged for us to stay in another apartment while we waited.
BA was magical but it was largely due to the care and foresight of Ralf and his team. You guys have this down to a science!