We have stayed in over 40 air bnb apartments and homes throughout Europe and the Americas and this was by far out worst experience. We stayed for two weeks at Daniele's apartment and were shocked at the lack of customer service. He wrote to us very politely but was unaccomodating in every request we had. Whilst we were staying we had a power outage for over 24 hours on our last day, in 40 degree weather. We obviously had no aircon or fan, and thus needed to have the windows open that meant we were demolished by Mosquitos. The biggest issue was that there was no running water. Unable to flush the toilet and unable to cool off with a shower. No drinking water. There was nothing supplied to help with this, no torch no bug spray no emergency water. When we left the next day we had no email to ask if we were ok, and when we asked if we could have any discount on this night he referred us to his policy that there may be 'temporary' outages and the we should 'smile and be happy'!!! To not have power and water for over 24 hours is certainly not temporary. He said he would have offered a 'small' discount however I no choice but to use an old tired face towel in the dark to scrub my face without water which left some makeup on the towel. We even went early in the morning to buy bleach and explained to the cleaning lady and she ensured us this was no problem and occurred all the time. His response to this was that we could consider us 'even'. If you could imagine the disastrous night we endured on our honeymoon you understand it wasn't even close to this. After explaining in detail to Daniele how upset we were we got a 2 line reply. 'Im sorry you feel aggrieved with your stay and best wishes'. Hardly an understanding host. I hope others don't have any disagreements here because you can be assured you won't achieve anything. Even before this we were not pleased with the service. Our flight arrived early in the morning and we requested somewhere to place our bags. Now we understand there are check in times and this is what we were referred to, however every other host we have ever dealt with has attempted to be accommodating where possible. We were given a simple no it not possible. When we arrived at the apartment we were informed that the host had been waiting there half an hour early! However nothing was written to us as we waited outside a cafe two doors down. When we asked about local places to eat and drink we were referred to look at 'trip advisor'!! Every host we have ever stayed with has always provided local information. Why else do we stay with air bnb than to have local information?? When we questioned this a little further we...