To design trustworthy robots, we need to understand the impact factors of trust: people's attitudes, experience, and characteristics; the robot's physical design, reliability, and performance; a task's specification and the circumstances under which it is to be performed, e.g. at leisure or under time pressure. As robots are used for a wide variety of tasks and applications, robot designers ought to be provided with evidence and guidance, to inform their decisions to achieve safe, trustworthy and efficient human-robot interactions. In this work, the impact factors of trust in a collaborative manufacturing scenario are studied by conducting an experiment with a real robot and participants where a physical object was assembled and then disassembled. Objective and subjective measures were employed to evaluate the development of trust, under faulty and non-faulty robot conditions, and the effect of previous experience with robots, and personality traits. Our findings highlight differences when compared to other, more social, scenarios with robotic assistants (such as a home care assistant), in that the condition (faulty or not) does not have a significant impact on the human's perception of the robot in terms of human-likeliness, likeability, trustworthiness, and even competence. However, personality and previous experience do have an effect on how the robot is perceived by participants, even though that is relatively small.
As mentioned in @cite_31 , the ability of the humans (e.g. previous experience and training), their characteristics (e.g. demographics, personality, attitudes), the performance of the robot, and its attributed characteristics (e.g. anthropomorphism), as well as the environment (e.g. communication channels) and task nature (e.g. difficulty), have been studied as factors to contribute to the trust development in human--robot interactions. Also, a segment of research in human-robot interaction has focused on the influence of the robot's design (e.g. anthropomorphism, communication features, gestures) in the development of trust, as robot characteristics influence it the most, compared to environmental and human-related factors @cite_35 . @cite_7 and @cite_29 have studied whether people trust expressive robots more or not, even when they make mistakes. These studies found that co-verbal gestures and more expressiveness caused the robots to be perceived more human-like and likeable, increasing future contact or interaction intentions, even though the mistakes affected a successful performance during the tasks.
@cite_35 @cite_31 @cite_29 @cite_7
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Previous work has shown that gestural behaviors affect anthropomorphic inferences about artificial communicators such as virtual agents. In an experiment with a humanoid robot, we investigated to what extent gesture would affect anthropomorphic inferences about the robot. Particularly, we examined the effects of the robot's hand and arm gestures on the attribution of typically human traits, likability of the robot, shared reality, and future contact intentions after interacting with the robot. For this, we manipulated the non-verbal behaviors of the humanoid robot in three experimental conditions: (1) no gesture, (2) congruent gesture, and (3) incongruent gesture. We hypothesized higher ratings on all dependent measures in the two gesture (vs. no gesture) conditions. The results confirm our predictions: when the robot used gestures during interaction, it was anthropomorphized more, participants perceived it as more likable, reported greater shared reality with it, and showed increased future contact intentions than when the robot gave instructions without using gestures. Surprisingly, this effect was particularly pronounced when the robot's gestures were partly incongruent with speech. These findings show that communicative non-verbal behaviors in robotic systems affect both anthropomorphic perceptions and the mental models humans form of a humanoid robot during interaction. Future applications for personal robots motivate research into developing robots that are intelligent in their interactions with people. Toward this goal, in this paper we present an integrated socio-cognitive architecture to endow an anthropomorphic robot with the ability to infer mental states such as beliefs, intents, and desires from the observable behavior of its human partner. The design of our architecture is informed by recent findings from neuroscience and embodies cognition that reveals how living systems leverage their physical and cognitive embodiment through simulation-theoretic mechanisms to infer the mental states of others. We assess the robot's mindreading skills on a suite of benchmark tasks where the robot interacts with a human partner in a cooperative scenario and a learning scenario. In addition, we have conducted human subjects experiments using the same task scenarios to assess human performance on these tasks and to compare the robot's performance with that of people. In the process, our human subject studies also reveal some interesting insights into human behavior. When people interact with communication robots in daily life, their attitudes and emotions toward the robots affect their behavior. From the perspective of robotics design, we need to investigate the influences of these attitudes and emotions on human-robot interaction. This paper reports our empirical study on the relationships between people's attitudes and emotions, and their behavior toward a robot. In particular, we focused on negative attitudes, anxiety, and communication avoidance behavior, which have important implications for robotics design. For this purpose, we used two psychological scales that we had developed: negative attitudes toward robots scale (NARS) and robot anxiety scale (RAS). In the experiment, subjects and a humanoid robot are engaged in simple interactions including scenes of meeting, greeting, self-disclosure, and physical contact. Experimental results indicated that there is a relationship between negative attitudes and emotions, and communication avoidance behavior. A gender effect was also suggested. Throughout the history of automation, there have been numerous accidents attributed to the inappropriate use of automated systems. Over-reliance and under-reliance on automation are well documented problems in fields where automation has been employed for a long time, such as factories and aviation. Research has shown that one of the key factors that influence an operator's reliance on automated systems is his or her trust of the system. Several factors, including risk, workload, and task difficulty have been found to influence an operator's trust of an automated system. With a model of trust based upon these factors, it is possible to design automated systems that foster well-calibrated trust and thereby prevent the misuse of automation. Over the past decade, robot systems have become more commonplace and increasingly autonomous. With the increased use of robot systems in multiple application domains, models of trust and operator behavior for human-robot interaction (HRI) must be created now in order to avoid some of the problems encountered by other automation domains in the past. Since traditional automation domains and HRI are significantly different, we reexamine trust and control allocation (operator's usage of autonomous behaviors) as it relates to robots with autonomous capabilities in order to discover the relevant factors in HRI. This dissertation examines existing work in traditional automation that is relevant to HRI and, based on that information, builds an experimental methodology to closely mimic real world remote robot teleoperation tasks. We also present results from multiple experiments examining the relationship between the different factors being investigated with respect to trust and control allocation. Based on these results, a model for human interaction with remote robots for teleoperation (HARRT) is proposed and design guidelines to help improve overall performance are presented based on the model.