Email has remained a principal form of communication among people, both in enterprise and social settings. With a deluge of emails crowding our mailboxes daily, there is a dire need of smart email systems that can recover important emails and make personalized recommendations. In this work, we study the problem of predicting user triage actions to incoming emails where we take the reply prediction as a working example. Different from existing methods, we formulate the triage action prediction as a recommendation problem and focus on the content-based approach, where the users are represented using the content of current and past emails. We also introduce additional similarity features to further explore the affinities between users and emails. Experiments on the publicly available Avocado email collection demonstrate the advantages of our proposed recommendation framework and our method is able to achieve better performance compared to the state-of-the-art deep recommendation methods. More importantly, we provide valuable insight into the effectiveness of different textual and user representations and show that traditional bag-of-words approaches, with the help from the similarity features, compete favorably with the more advanced neural embedding methods.
Personalized email prioritization through collaborative filtering has also been studied for broadcast emails @cite_13 , where the prediction is based on the feedback from a small subset of recipients of the same email. Despite showing great performance, the problem scope considered is rather limited. It can only be applied to emails sent to large number of recipients and can not perform the prediction on delivery time since it needs to wait for responses from some subset of the recipients. Therefore, it can not be applied to the general prediction problem including predictions for emails sent to limited number of recipients and time-sensitive situations.
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Email is one of the most important communication tools today, but email overload resulting from the large number of unimportant or irrelevant emails is causing trillion-level economy loss every year. Thus personalized email prioritization algorithms are of urgent need. Despite lots of previous effort on this topic, broadcast email, an important type of email, is overlooked in previous literature. Broadcast emails are significantly different from normal emails, introducing both new challenges and opportunities. On one hand, lack of real senders and limited user interactions invalidate the key features exploited by traditional email prioritization algorithms; on the other hand, thousands of receivers for one broadcast email bring us the opportunity to predict importance through collaborative filtering. However, broadcast emails face a severe cold-start problem which hinders the direct application of collaborative filtering. In this paper, we propose the first framework for broadcast email prioritization by designing a novel active learning model that considers the collaborative filtering, implicit feedback and time sensitive responsiveness features of broadcast emails. Our method is thoroughly evaluated on a large scale real world industrial dataset from Samsung Electronics. Our method is proved highly effective and outperforms state-of-the-art personalized email prioritization methods. Traditional spam detection systems either rely on content analysis to detect spam emails, or attempt to detect spammers before they send a message, (i.e., they rely on the origin of the message). In this paper, we introduce a third approach: we present a system for filtering spam that takes into account how messages are sent by spammers. More precisely, we focus on the email delivery mechanism, and analyze the communication at the SMTP protocol level. We introduce two complementary techniques as concrete instances of our new approach. First, we leverage the insight that different mail clients (and bots) implement the SMTP protocol in slightly different ways. We automatically learn these SMTP dialects and use them to detect bots during an SMTP transaction. Empirical results demonstrate that this technique is successful in identifying (and rejecting) bots that attempt to send emails. Second, we observe that spammers also take into account server feedback (for example to detect and remove non-existent recipients from email address lists). We can take advantage of this observation by returning fake information, thereby poisoning the server feedback on which the spammers rely. The results of our experiments show that by sending misleading information to a spammer, it is possible to prevent recipients from receiving subsequent spam emails from that same spammer. Hierarchy fundamentally shapes how we act at work. In this paper, we explore the relationship between the words people write in workplace email and the rank of the email's recipient. Using the Enron corpus as a dataset, we perform a close study of the words and phrases people send to those above them in the corporate hierarchy versus those at the same level or lower. We find that certain words and phrases are strong predictors. For example, "thought you would" strongly suggests that the recipient outranks the sender, while "let's discuss" implies the opposite. We also find that the phrases people write to their bosses do not demonstrate cognitive processes as often as the ones they write to others. We conclude this paper by interpreting our results and announcing the release of the predictive phrases as a public dataset, perhaps enabling a new class of status-aware applications. The Email Mining Toolkit (EMT) is a data mining system that computes behavior profiles or models of user email accounts. These models may be used for a multitude of tasks including forensic analyses and detection tasks of value to law enforcement and intelligence agencies, as well for as other typical tasks such as virus and spam detection. To demonstrate the power of the methods, we focus on the application of these models to detect the early onset of a viral propagation without “content-base ” (or signature-based) analysis in common use in virus scanners. We present several experiments using real email from 15 users with injected simulated viral emails and describe how the combination of different behavior models improves overall detection rates. The performance results vary depending upon parameter settings, approaching 99 p true positive (TP) (percentage of viral emails caught) in general cases and with 0.38 p false positive (FP) (percentage of emails with attachments that are mislabeled as viral). The models used for this study are based upon volume and velocity statistics of a user's email rate and an analysis of the user's (social) cliques revealed in the person's email behavior. We show by way of simulation that virus propagations are detectable since viruses may emit emails at rates different than human behavior suggests is normal, and email is directed to groups of recipients in ways that violate the users' typical communications with their social groups.