Nowadays, Cable TV operators provide their users multiple ways to watch TV content, such as Live TV and Video on Demand (VOD) services. In the last years, Catch-up TV has been introduced, allowing users to watch recent broadcast content whenever they want to. Understanding how the users interact with such services is important to develop solutions that may increase user satisfaction , user engagement and user consumption. In this paper, we characterize, for the first time, how users interact with a large European Cable TV operator that provides Live TV, Catch-up TV and VOD services. We analyzed many characteristics, such as the service usage, user engagement, program type, program genres and time periods. This characterization will help us to have a deeper understanding on how users interact with these different services, that may be used to enhance the recommendation systems of Cable TV providers.
@cite_4 presented a Live TV study for a large IPTV service that measures user holding time (i.e. the time it takes from the moment the user starting a content to the moment he starts watching a different content). When channel surfing, they found that on average users take 10 seconds to change channel and when actually viewing a content they watch it for 10 minutes on average. They also evaluated the popularity of program categories and found that it changes throughout the day. For example, kids programs have a greater share during the morning period. @cite_3 present a user study for an IPTV provider that offers both Live TV and VOD services. They also measure the user holding time. It was found that the holding time for VOD is significantly longer than Live TV. When channel surfing is discounted, Live TV and VOD present similar holding times. They measure the transition probabilities among Live TV, VOD and not watching TV, and found out that the users are equally likely to transition to any other mode.
@cite_4 @cite_3
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IPTV services deployed nowadays often consist of both live TV and Video-on-Demand (VoD), offered by the same service provider to the same pool of users over the same managed network. Understanding user behaviors in such a setting is hence an important step for system modelling and optimization. Previous studies on user behavior on video services were on either live TV or VoD. For the first time, we conduct an in-depth large-scale behavior study for IPTV users offering simultaneously live TV and VoD choices at the same time. Our data is from the largest IPTV service provider in China, offering hundreds of live channels and hundreds of thousands of VoD files, with traces covering more than 1.9 million users over a period of 5 months. This large dataset provides us a unique opportunity to cross-compare user viewing behaviors for these services on the same platform, and sheds valuable insights on how users interact with such a simultaneous system. Our results lead to new understanding on IPTV user behaviors which have strong implications on system design. For example, we find that the average holding time for VoD is significantly longer than live TV. live TV users tend to surf more. However, if such channel surfing is discounted, the holding times of both services are not much different. While users in VoD tend to view HD longer, channel popularity for live TV is much less dependent on its video quality. In contrast to some popular assumptions on user interactivity, the transitions among live TV, VoD, and offline modes are far from a Markov model. As the distribution of the video over the Internet becomes main- stream and its consumption moves from the computer to the TV screen, user expectation for high quality is constantly increasing. In this context, it is crucial for content providers to understand if and how video quality affects user engagement and how to best invest their resources to optimize video quality. This paper is a first step towards addressing these questions. We use a unique dataset that spans different content types, including short video on demand (VoD), long VoD, and live content from popular video con- tent providers. Using client-side instrumentation, we measure quality metrics such as the join time, buffering ratio, average bitrate, rendering quality, and rate of buffering events. We quantify user engagement both at a per-video (or view) level and a per-user (or viewer) level. In particular, we find that the percentage of time spent in buffering (buffering ratio) has the largest impact on the user engagement across all types of content. However, the magnitude of this impact depends on the content type, with live content being the most impacted. For example, a 1 increase in buffering ratio can reduce user engagement by more than three minutes for a 90-minute live video event. We also see that the average bitrate plays a significantly more important role in the case of live content than VoD content. Web-based catch-up TV has revolutionised watching habits as it provides users the opportunity to watch programs at their preferred time and place, using a variety of devices. With the increasing offer of TV content, there is an emergent need for personalised recommendation solutions, which help users to select programs of interest. In this work, we study the watching patterns of users of an Australian nation-wide catch-up TV service provider and develop a suite of approaches for a catch-up recommendation scenario. We evaluate these approaches using a new large-scale dataset gathered by the Web-based catch-up portal deployed by the provider. The evaluation allows us to compare the performance of several recommenders that address the discovery of both TV programs already watched by users and new programs that users may find relevant. User generated content (UGC), now with millions of video producers and consumers, is re-shaping the way people watch video and TV. In particular, UGC sites are creating new viewing patterns and social interactions, empowering users to be more creative, and generating new business opportunities. Compared to traditional video-on-demand (VoD) systems, UGC services allow users to request videos from a potentially unlimited selection in an asynchronous fashion. To better understand the impact of UGC services, we have analyzed the world's largest UGC VoD system, YouTube, and a popular similar system in Korea, Daum Videos. In this paper, we first empirically show how UGC services are fundamentally different from traditional VoD services. We then analyze the intrinsic statistical properties of UGC popularity distributions and discuss opportunities to leverage the latent demand for niche videos (or the so-called "the Long Tail" potential), which is not reached today due to information filtering or other system scarcity distortions. Based on traces collected across multiple days, we study the popularity lifetime of UGC videos and the relationship between requests and video age. Finally, we measure the level of content aliasing and illegal content in the system and show the problems aliasing creates in ranking the video popularity accurately. The results presented in this paper are crucial to understanding UGC VoD systems and may have major commercial and technical implications for site administrators and content owners.