Social support* Quality of basic amenities Prompt attention 100 90 80 70 60 50 Confidentiality Choice Autonomy Dignity Communication Outpatient Inpatient Health system responsiveness service users. Binary regression analysis confirmed the effect of type of center on responsiveness (i.e. private centers were more responsive). Comparison of WWW.ircmj.com Vol 13 May 2011 305 Fig. 2: Comparing responsiveness domains of inpatient and outpatient services in 2003. (*Social support is just applicable for inpatient services) Table 2: Component matrix for outpatient/inpatient services responsiveness Outpatient (component) 1 2 Prompt attention traveling time time waited dignity being greeted and talkedto respectfully privacy during physical examinations and treatments communication clarity ofproviders explanations time to ask questions about health problem/treatment autonomy getting information about other types of treatments/tests being involved in making decisions about care confidentiality talk privately to health care providers confidentiality of personal information choice freedom to choose health care provider Quality of basic amenities cleanliness of the rooms inside including toilets space in the waiting & examination rooms Social support The ease of having family & friends visiting Staying in contact with the outside differences were found in ranking responsiveness domains in terms of sex, education, ethnicity, marital and socioeconomic status for outpatient and inpatient 0.631 0.627 0.813 0.826 0.739 0.701 0.601 0.607 0.851 0.820 3 0.832 0.699 Inpatient (component) 1 2 0.606 0.574 0.686 0.581 0.737 0.678 0.575 0.734 0.787 0.797 0.782 3 0.736 0.743 0.665 0.667