wspaniale jedzenie , wspanialy poczestunek dla gosci ze statusem platynowym . Do tego fatalna obsluga w restauracji . Kelnerka zniknela na 40 minut ! ! ! ki nic nie mozna bylo zrobic ; ani zamowic ani zaplacic ! We wszystkich hotelach Accor dostaje fast check - out a tu ZERO ! Przygotowujac pobyt zaznaczylem na kogo ma byc faktura . Pani w recepcji nie mogla sobie poradzic i skonczylo sie na recznym wbijaniu danych . To byl jeden z najlepszych Novoteli w Polsce ale juz jest chyba najgorszy . Za wyjatkiem lysego kelnera nalezaloby wyrzucic cala " stara gwardie " bo zajmuja sie soba a nie goscmi . Recepcja niefachowa , niekompetentna .
great food, great treat for platinum status guests. Additionally, the service in the restaurant was terrible. The waitress disappeared for 40 minutes! ! ! when nothing could be done; neither order nor pay! In all Accor hotels I get fast check-out and here it is ZERO! When preparing my stay, I marked who the invoice should be made to. The lady at the reception couldn't cope and ended up entering the details manually. It was one of the best Novotel in Poland, but it is probably the worst now. With the exception of the bald waiter, the entire "old guard" should be thrown out because they take care of themselves and not the guests. Unprofessional, incompetent reception.