Przyjechalam do Wieliczki z moja mama , ktora poczula sie slabo w mrozny niedzielny dzien , wiec weszlysmy do hotelu Galicja by zadzwonic po taksowke do Krakowa . Po telefonie mialysmy zaczekac do dziesieciu minut az taksowka przyjedzie . Poprosilam , aby moja 81 - letnia mama mogla usiasc it tam poczekac . W odpowiedzi uslyszalam " NIE " , " Panie nie sa naszymi goscmi hotelowymi i moga pojsc do kawiarni albo wyjsc czekac na zewnatrz " . Powtornie tlumaczylam sytuacje ze mama ma klopoty z sercem i czy moglaby ona usiasc i tych pare minut zaczekac . Odpowiedz byla tez negatywna . Gdy po paru dniach zadzwonilam by wyjasnic sytuacje , to jeszcze bardziej zenujaca byla moja rozmowa z pania Zegaredzic / osoba z nadrzednego personelu / , ktora pwiedziala ze tam byla i ze strony personelu bylysmy potraktowane jak nalezy . Dodala tez : " Co Pani by chciala zebysmy Pani dali lozko i jedzienie " ! ! ! BEZ KOMENTARZA
I came to Wieliczka with my mother, who felt weak on a frosty Sunday day, so we went to the Galicja hotel to call a taxi to Krakow. After the call, we had to wait up to ten minutes for the taxi to arrive. I asked if my 81-year-old mother could sit and wait there. In response I heard "NO", "Ladies are not our hotel guests and they can go to the cafe or go outside and wait." I explained again that my mother had heart problems and if she could sit down and wait for a few minutes. The answer was also negative. When I called after a few days to explain the situation, my conversation with Mrs. Zegaredzic (a person from the senior staff) was even more embarrassing. She said that she was there and that we were treated properly by the staff. She also added: "What would you like if we gave you a bed and a ride?" ! ! NO COMMENT