DUZE ROZCZAROWANIE . JAKOS NIE WARTA CENY ! Strasznie brudno w hotelu , 3 pokoje , ktore zerezerwowalismy byly w ogole nie sprzatniete , gruba warstwa kurzu na stolikach , lampkach , pajeczyny wraz z pajakami na sufitach i na lapkach nocnych , brudne zaplamione dywany . W jednym z pokojow nie dzialala klimatyzacja a w drugim zamek . Na duza sale sniadaniowa podano w bufecie talerz z pokrojona na czastki pomarancza , grejpfrutem i 1 kiwi . . . . zenada . Obiadokolacja w cenie 50 zl od osoby straszna , dania podane zimne , ociekajace tluszczem . Obsluga na okropnym poziomie . Pani Managerka po uslyszeniu zazalen nawet nie przeprosila , tylko zapytala : 'no i co pani ode mnie oczekuje ? ! ! ' zadnej procedury obslugi klientow . Zazadalam rekompensaty . W czasie wykwaterowania bezczelnie policzona mi cala kwote , proba ponownej rozmowy z managerka zakonczyla sie stwierdzeniem , ze nie ma jej w hotelu . Wlasciciel hotelu widniejacy nawet na zdjeciach , nagle stwierdzil , ze nie jest wlascicielem ! ! ! zlozylam na recepcji pisemna skarge . Recepcjonistka zapewnila , ze w pon pani manager oddzwoni . Minal tydzien , a dalej nikt nie oddzwonil , ani nie odpisal na reklamacje . . . hotel nie ma nic wspolnego z hotelem 4 - gwiazdowym . Ostrzegam zarowno przed jakoscia oblugi jak i standardem tej placowki .
BIG DISAPPOINTMENT. NOT WORTH THE PRICE! The hotel was terribly dirty, the three rooms we booked were not cleaned at all, there was a thick layer of dust on the tables and lamps, cobwebs and spiders on the ceilings and bedside tables, dirty stained carpets. The air conditioning did not work in one of the rooms and the lock did not work in the other. A plate with a sliced orange, grapefruit and 1 kiwi was served in the large breakfast buffet. . . . embarrassment . Dinner for PLN 50 per person is terrible, the dishes are served cold and dripping with fat. Service at a terrible level. After hearing the complaint, the Manager didn't even apologize, she just asked: 'So what do you expect from me?' ! ! ' no customer service procedures. I asked for compensation. When I checked out, I was rudely charged the entire amount. An attempt to talk to the manager again ended with the statement that she was not at the hotel. The owner of the hotel, who even appeared in the photos, suddenly stated that he was not the owner! ! ! I submitted a written complaint to the reception. The receptionist assured me that the manager would call me back on Monday. A week has passed and still no one has called back or responded to the complaint. . . the hotel has nothing to do with a 4-star hotel. I warn about both the quality of service and the standard of this facility.