Porazka na calego . Zabukowalam pokoj dla rodziny 4 + 1 dostawka dla dziecka o powierzchni 42m2 . Na miejscu zakwaterowano nas do pokoju 2 + 2ciasne dostawki bez mozliwosci wstawienia lozka na 6latka ! Pokoj smierdzial kanalizacja i papierosami , gdzie podobno pokoj byl dla niepalacych . Brakowalo recznikow i kosmetykow jednorazowych . Na drugi dzien w recepcji kazali wyniesc rzeczy do recepcji przed 12 . 00 i ok 14 . 00 mozna bylo sie wprowadzic do tego pokoju co bukowalam i oplacilam de facto z gory ! mielismy dzien w plecy ze zwiedzaniem , poniewaz siedzielismy i czekalismy na nasz pokoj , To skandal ! Inna Kwestia - na booking.com byl opis zakresu uslug hotelu - recepcja , lobby , baseny , jakuzzi , sauny , ale nikt nie wspomnial , ze za wejscie na basen trzeba placic 200koron ! ! ! plus za saune i reczniki , Obiekt nalezy do innego wlasciciela i znajduje sie po drugiej stronie ulicy i przejscie jest pod ziemia , wiec zeby tam sie dostac trzeba przejsc podziemia , sale bilardowe , kregielnie , gdzie jest mnostwo ludzi i pala papierosy . . . . Takie informacje nalezy umieszczac w opisie hotelu i nie wprowadzac ludzi w blad ! ! ! jestem rozczarowana obsluga i tym co tam mnie spotkalo.nigdy wiecej .
Total failure. I booked a room for a family of 4 + 1 extra bed for a child with an area of 42 m2. On site, we were accommodated in a room 2 + 2 extra beds, with no possibility of adding a bed for a 6-year-old! The room stank of sewage and cigarettes, which was supposedly a non-smoking room. There was a shortage of towels and disposable cosmetics. The next day at the reception they told me to take my things to the reception before 12. 00 and around 2 p.m. 00 I could move into the room I had booked and paid for in advance! we had a day behind on sightseeing because we were sitting and waiting for our room, this is a scandal! Another issue - on booking.com there was a description of the scope of hotel services - reception, lobby, swimming pools, jacuzzi, saunas, but no one mentioned that you have to pay 200 crowns to enter the swimming pool! ! ! plus for the sauna and towels, The facility belongs to another owner and is located across the street and the passage is underground, so to get there you have to go through the underground, billiard rooms, bowling alleys, where there are a lot of people smoking cigarettes. . . . Such information should be included in the hotel description and not mislead people! ! ! I am disappointed with the service and what happened to me there. Never again.