Query: hunt for Data from Cloud Storage activity
Matching passage: T1530 Data from Cloud Storage. Tactics: collection. Description: Adversaries may access data from cloud storage. Many IaaS providers offer solutions for online data object storage such as Amazon S3, Azure Storage, and Google Cloud Storage. Similarly, SaaS enterprise platforms such as Office 365 and Google Workspace provide cloud-based document storage to users through services such as OneDrive and Google Drive, while SaaS application providers such as Slack, Confluence, Salesforce, and Dropbox may provide cloud storage solutions as a peripheral or primary use case of their platform. In some cases, as with IaaS-based cloud storage, there exists no overarching application (such as SQL or Elasticsearch) with which to interact with the stored objects: instead, data from these solutions is retrieved directly though the [Cloud API](https://attack.mitre.org/techniques/T1059/009). In SaaS applications, adversaries may be able to collect this data directly from APIs or backend cloud storage objects, rather than through their front-end application or interface (i.e., [Data from Information Repositories](https://attack.mitre.org/techniques/T1213)). Adversaries may collect sensitive data from these cloud storage solutions. Providers typically offer security guides to help end users configure systems, though misconfigurations are a common problem.(Citation: Amazon S3 Security, 2019)(Citation: Microsoft Azure Storage Security, 2019)(Citation: Google Cloud Storage Best Practices, 2019) There have been numerous incidents where cloud storage has been improperly secured, typically by unintentionally allowing public access to unauthenticated users, overly-broad access by all users, or even access for any anonymous person outside the control of the Identity Access Management system without even needing basic user permissions. This open access may expose various types of sensitive data, such as credit cards, personally identifiable information, or medical records.(Citation: Trend Micro S3 Exposed PII, 2017)(Citation: Wired Magecart S3 Buckets, 2019)(
Near-miss passage: T1213.004 Customer Relationship Management Software. Tactics: collection. Description: Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data. Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized [Phishing](https://attack.mitre.org/techniques/T1566) emails, engage in SIM swapping, or otherwise target the organization’s customers in ways that enable financial gain or the compromise of additional organizations.(Citation: Bleeping Computer US Cellular Hack 2022)(Citation: Bleeping Computer Mint Mobile Hack 2021)(Citation: Bleeping Computer Bank Hack 2020) CRM software may be hosted on-premises or in the cloud. Information stored in these solutions may vary based on the specific instance or environment. Examples of CRM software include Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, and HubSpot.