Forum: gaming.stackexchange.com
Tags: <steam>
Title: Games do not download on Steam
Question: I have just bought Civilization 5 online through Steam as they had a promotional weekend. They were quick enough to take my money but the game does not download and now they won't respond to my mails to the support desk.  Any ideas? Do I simply call my CC provider and block this?  Does anybody who went through a similar experience have a solution?

Answers:
sents: text: Sometimes deleting the ClientRegistry blob and having Steam rebuild its cache of games helps.
text: From the ClientRegistry.blob answer on Steam Support : Windows XP/Vista/7 Completely exit from the Steam client.
text: Go to C:\Program
text: Files\Steam (or the Steam directory that was specified during installation).
text: Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob Restart Steam to allow the file to be recreated. Test
text: the issue once more.
text: Mac OS X Completely exit from the Steam client.
text: Go to /Users/[Username]/Library/Application Support/Steam Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob Restart Steam to allow the file to be recreated.
text: Test
text: the issue once more.
answer_details: author: gaming.stackexchange.com/users/1134/Mufasa
score: 10
sents: text: I've bought 10+ games on steam
text: and they've all downloaded without problem.
text: Have you read the FAQ?
text: There might be something there about it or what to do
text: Perhaps your firewall is too strict
text: Perhaps your ISP doesn't allow it
text: Perhaps your CC is from another country then you're trying to download too
text: How long have you given them to respond?
text: 1 day 2 days?
text: 1 week?
text: I've personally found Steam to be fairly efficient, and if something isn't working they do what they can to fix it.
text: Also why block on your CC?
text: WHy not just ask them for a refund?
text: If you block on your CC you are just giving yourself a bad record with steam, if you ask for a refund because x doesn't download IMO
text: that's a lot better and makes more sense.
answer_details: author: gaming.stackexchange.com/users/2285/Viper_Sb
score: 7
sents: text: Did the download somehow pause itself?
text: Go to Library -
text: > Downloads and make sure.
answer_details: author: gaming.stackexchange.com/users/3017/opedog
score: 4
sents: text: First off, I would relax a bit.
text: They probably did not respond due to the fact that it was a holiday weekend in the United States.
text: They will most likely respond today or tomorrow, as I'm sure they have quite a backlog of support requests.
text: Second, try changing your download region .
text: Generally when I have a download that is "suspended" its just that the content delivery server is full.
text: Switching to one nearby that has less traffic generally fixes the problem.
answer_details: author: gaming.stackexchange.com/users/6745/Weegee
score: 4
sents: text: I recently had a similar problem - all games refused to download.
text: Opting out of the Steam beta (view --> settings --> account --> beta participation) fixed the problem for me.
answer_details: author: gaming.stackexchange.com/users/2578/BlueRaja - Danny Pflughoeft
score: 1

Summary of the answers:
Try changing your download region, deleting the ClientRegistry blob or opting out of Steam beta.
It seems that there might be a problem regarding the client.