Forum: gaming.stackexchange.com
Tags: <steam>
Title: Is there any way to get a refund for a game bought from Steam?
Question: Is it possible?  If it is, do I have to have had some sort of technical problem or can I get a refund just because I didn't like it?

Answers:
sents: text: This policy has just changed.
text: Now it's possible to ask for a refund within 14 days of purchase, provided you have played it for less than two hours.
text: You can request a refund for nearly any purchase on Steam—for any reason.
text: Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.
text: It doesn't matter.
text: Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours.
text: There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
text: You will be issued a full refund of your purchase within a week of approval.
text: You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase.
text: If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.
text: (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method.
text: Click here for a full list.) source
answer_details: author: gaming.stackexchange.com/users/6938/o0'.
score: 13
sents: text: Edit:
text: Note that Steam's policy has changed on this, please see other answers.
text: Not generally, per their agreement : "ALL STEAM FEES ARE PAYABLE IN ADVANCE AND ARE NOT REFUNDABLE IN WHOLE OR IN PART."
text: However, it is possible in special circumstances to cancel an order.
text: I managed to undo a preorder of a game that went on sale the day after I preordered it.
text: I contacted customer support, and since I didn't actually get the game yet
text: (it wasn't out), they allowed me to cancel my preorder and reorder with the sale price.
text: I don't recall whether my credit card had been charged for the initial order, however.
answer_details: author: gaming.stackexchange.com/users/32/Mag Roader
score: 11
sents: text: Doesn't look like it.
text: From the Steam wiki : As with most software products, we will not offer refunds for purchases made online as outlined in the software license - please review Section 4 of the Steam Subscriber Agreement for more information.
text: We can make an exception for pre-ordered games if the request is received prior to the release date.
answer_details: author: gaming.stackexchange.com/users/11/Jeffrey
score: 9
sents: text: Steam is described as a "Service" in thier licence agreement etc.
text: They hope this will allow them to avoid most online consumer laws in many countries that categorically state that you are allowed a refund in the case that a game does not work.
text: If you have a technical problem with a game, you can try to get a refund, but I have never tried it.
answer_details: author: gaming.stackexchange.com/users/4807/Nat
score: 3
sents: text: Steam may refund an entire order if you file a ticket on their tech support site.
text: Note, however, they may require you to have a good reason.
text: The one time I wanted to cancel an order (when I purchased all 3 Borderlands expansions and then found out two of them include SecuROM), I opted not to cancel mine, because tech support informed me they would have to refund the entire order, and I had purchased some one day sale items on the same order.
answer_details: author: gaming.stackexchange.com/users/None/
score: 1

Summary of the answers:
You can get a refund within 14 days for any reason if you file a ticket on their tech site.
Steam wiki states that they do not offer refunds for purchases made online. But it would seem that it is now possible to ask for a refund within 14 days of purchase, provided you have played it for less than two hours.   You can file a ticket on their tech support site.