Forum: travel.stackexchange.com
Tags: <visas><india>
Title: Unable to upload my photo while applying for an Indian e-Visa. What am I doing wrong?
Question: Anyone know which browser or what to do to upload the photo in the  India e-visa  process? In the form, the popup to upload the photo is working but after it closed the main form is not showing the photo and I can't continue the application.  I've tried with latest Chrome, Firefox and Microsoft Edge, but nothing is working. I tried to reach help desk information (from the website) without success.

Answers:
sents: text: I resolved with the same width and height (for example 500 pixels width and 500 pixels height), the photo crop tool provided by the web site is unhelpful and it doesn't throw error or anything.
text: Thank you.
answer_details: author: travel.stackexchange.com/users/3524/Geo Perez
score: 10
sents: text: Don't forget everyone, make sure the self image you upload has the exact same pixel length both horizontally and vertically for the image to upload correctly for the e-tourist visa.
text: Otherwise it will not work.
text: Such a common problem amongst travellers.
answer_details: author: travel.stackexchange.com/users/58212/Bob
score: 6
sents: text: Apart from following: The aspect ratio of 1:1 (min of 200 pixel & max of 900 pixel in width and height) for applicant image 1:3 (min of 67 pixels & a max of 300 in height, and a min of 200 pixel & max of 900 pixel in width) for signature image Keeping the file in size limit under 200 KB Make sure to do not have any periods (full stop . )
text: in your file name.
text: If you have a full stop in your file name of the image, rename it without that and try uploading again.
text: It should work.
answer_details: author: travel.stackexchange.com/users/85266/VASANTH M
score: 3
sents: text: My friend had same complaint.
text: After trying everything from different browser to different .jpg
text: and .jpeg format, we used a slightly smaller crop size than the maximum selection offered by the cropping-square and VIOLA!!
text: We could move forward to the passport filling page!!
answer_details: author: travel.stackexchange.com/users/70495/Maddy
score: 2
sents: text: One more glitch I ran into: if your session expires before you upload your photo (for example, if you need to spend some time scanning it etc), all uploads will silently fail with no error message of any kind, it will just kick you back to the upload page again.
text: The only hint, and it's a small one, is that the top of the form will say "Application ID:-" instead of having the actual alphanumeric ID.
text: To fix the issue, navigate back to the home page, retrieve your application again, and the upload form should magically start working.
answer_details: author: travel.stackexchange.com/users/1893/lambshaanxy
score: 2
sents: text: On a mac you need to do the following with images as even though you think you are within the guidelines, it doesn't seem to work.
text: Go to Tools-Adjust Size and adjust the pixels.
text: Then go to File-Export which allows you to adjust the quality level - pick the lowest and it reduces the size dramatically and will allow you to upload!
answer_details: author: travel.stackexchange.com/users/69140/AL Mta
score: 1
sents: text: I have had isssues with uploading the picture, I had to apply for four people.
text: I was using UK passport size pictures, after cropping and several attempts
text: I was able to upload and complete two applications.
text: I wasted more than five hours doing this.
text: Rest of the two applicants I used new photographs size 2*2 which slightly bigger than the UK passport pictures.
text: Then the magic happened with no fuss right in the slot, all done in ten minutes.
text: Google chrome works better....than the explorer.
answer_details: author: travel.stackexchange.com/users/80245/Dileep
score: 0

Summary of the answers:
Make sure your photo has the exact same horizontal and vertical pixel length for it to upload correctly, and that your image file name does not have a full stop in it.
To upload a photo on the Indian visa application site, the photo must be the same size vertically and horizontally. In addtion, there should be no fullstop in the file name.