I received service from them in July. They came out and gave quotes and we called back to come out the same week to begin the work. We wanted them to put up a new exterior door and we also accepted some of the suggested repairs Keith gave us. Due to our size of exterior door we were unable to find a replacement that didn’t have to be ordered. My fiancé and I work overseas so we didn’t have time to wait on a door order. I spoke with the customer service person Matt and he informed me if the service was not complete I would receive a refund. I have text messages to prove it. I’ve been trying for nearly 3.5 months to have my money refunded. I begin dealing with the owner Keith’s on this matter about 2 months ago. The first time i spoke with him i was very patient and didn’t go into detail or explanation about why i felt like i needed my refund because Keith had already stated he would honor it. After calling him every week and him putting it off he finally told me he couldn’t afford to refund me right now because it had been a slow month. After calling him a couple more weeks he said I had caught him at the computer and he would process the refund and send me a text message after. Never received a refund nor a text message. I called him about 4 days later and he asked me to call him back in 15min. I called him back and magically the phone was going unanswered then begin telling me I was unable to call this number. I called Keith from a different number and he didn’t answer so I left him a message telling him I had been very patient with him the last 3.5 months and while his receipt(which he calls a contract but it requires no signature) said any money left over could be applied to a future service it DOES NOT say that I must pay in advance, which I did. I wish i would’ve put my foot down then about paying in advance because that would have alleviated this current hassle but I trusted the company. I’m still owed quite a bit of many and plan to submit to small claims court as I have still not heard from Keith. I used the service for putting up baseboards in the garage, replacing 2 small lights in the garage, attaching the gutter on the back of the house and replacing a piece of wood in the soifet area on the front porch! The 2 largest projects of putting up lights on the front of our house and changing our exterior doors never even happened!?  Dwayne was great! No complaints there! My first complaint is YOUR employee gave me the exact amount I was owed in money from the unfinished work whilst the work was still being completed so clearly you all have a failure in communication. My second complaint is YOU told me you would return the money 3 months ago and mentioned nothing about YOUR fees. My third complaint is your continuing to put me off week after week and month after month. Horribly ran business! My fourth complaint is you decided after I finally was able to get you back on the phone(after continuous calling) you all of a sudden had fees and didn’t even know that I actually used some of the services. The updated statement I received a few days ago he has updated his policy on it to say if you cancel you must pay the marketing cost, lead cost, scheduling, commission, etc which has nothing to do with me & that you must pay 50% upfront & you’re marking things completed that I never even used!? No one hauled any trash away from my house. He actually left the old wood from the soifet repair on our porch and we put it in the garage. The old door wasn’t taken away so when did anyway haul any trash?? You’re always hollering what your “contract” says. “No cash refund only work”. None of this matter that it was added because it wasn't on my initial receipt ANYWHERE. Which is how you get people out of their money to later find out the work can’t be done or quality of work isn’t there. Why would someone want to have a credit with a company like this?!