This is a dishonest company. I was part of a group of 11 that booked an extension to our main trip with Mainly Vacations for July13, 2019 to July 19, 2019 to Pompeii and Amalfi Coast. We paid $1700 to $2400 each depending on single or double occupancy. We were already in Italy taking the first leg of our trip that was booked thru a different tour operator (not Mainly) and on July 13th, we waited at 7:30am for our transfer to Lamezia train station. No transfer ever showed up and we didn't want to miss our train. We had to scramble to get our own transfer for 11 ppl and luggage to the train station as it didn't occur to any of us that we were scammed and nothing was booked for us. We get to the train station and all we had was a confirm#. We were told prior by Brian John we could get on the train with that confirm#. We get on the train and take seats and each seat we tried to sit in was already assigned to other ppl. We had to move several times with all our luggage as their rightful seat owners had tickets with assigned seats.  Only when the train employee came by to check the confirm, we were told that confirm was not valid. We then had to pay 100 Euros each because we had no tickets. We then call ahead to the hotel and were told they have no reservations for us. Nothing was ever booked by Brian John or Mainly Vacations. They have no record of a booking or cancellation for us. And they never heard of Brian John or have dealt with him or Mainly Vacations in the past. We were advised to go off the train and go back to Lamezia, since we had a better chance of having a room to stay for the night. We had to pay again for transfer for 11 ppl and all our luggage back to our original accommodations. Brian John claims we cancelled 3 days before our trip with him was to begin. But no one on our  tour cancelled. We were excited and looking forward to go to Pompeii and Amalfi Coast. When asked for proof of cancellation, Brian John can't provide it. He claims someone named Luigi cancelled our tour. There is no one in our group named Luigi and we were never given any Italian contact from Mainly in Italy. There was no way for us to cancel. We all paid in full before we went and lucky we booked all our own flights or we would have been totally stranded. We have all contacted our credit card companies to dispute the original charges and asking for payment for all our extra charges we incurred because of Brian John's failure to book our itinerary. He never even tried to confirm a cancellation with Kathy, our trip coordinator. He never booked anything. All confirm #'s were bogus.  All the negative reviews have pretty much the same thing happening. Either the positive reviews are false or he only completes booking for some to hook ppl in and screws over the rest of us. He ruined our trip and took our money. We were left scrambling for hotels and transports, as our flights didn't leave until July 19th. Lucky we had booked our own flights or we would have been totally stranded. I would never work with this company again and I'm sure he will close this one and open another bogus company. Check all reviews and research before booking.  FYI This company operates under Mainly Vacations, Mainly Europe Vacations and Mainly Vacation deals.