took my money and shipped nothing then sent the attached email trying to justify the theft but i will hold them accountable for that and more . Important Update with your OrderHello! - This is Chris Smith, the Owner of Aqua Supercenter. I wanted to take this opportunity to thank you for choosing Aqua Supercenter. This letter will not affect most of our customers as we are still currently shipping out orders on a daily basis. If you received tracking and/or your order, please disregard this letter.I have some bad news and possibly good news as well to some of you. We have been forced to stop all business operations at this time due to circumstances beyond our control (more info on this at the bottom of this letter). I’ve provided resolutions for everyone below. I take full responsibility for this and for that I am truly, truly sorry for the inconvenience we caused you. Official ResolutionLet me first say that we will ensure every single customer is 100% taken care of and gets a full refund or their product ASAP. We typically process ~5K orders a week; so bare with us please - we are aiming to resolve this issue by mid to end of week at the latest.The Official Resolution to this will vary based on many factors such as payment method, if you filed a chargeback, if your order has been shipped, etc.. We are going to handle this proactively, but - it does not hurt to reach out to us using this special email address we created to handle this specific issue: COVID@AquaSupercenter (Our team will be available and checking the email I provided all day so feel free to reach out to us with any questions.)Transparency into the ‘why’ & ‘what happened’I’m kind of at a loss of words and I don’t want to ‘delay’ sending this letter any longer than I already have as I think that's unfair to our customers. How a business like ours works is as follows: When you pay online using your credit card, what really happens is a ‘merchant processor’ is the one responsible to process your transaction and collects the money from your card and deposits it to us typically within 2-3 business days. Now…. Here is where the issue comes in… Aqua Supercenter has not received ANY money from our merchant processor since August. We are NOT a small company either, to give you an idea out of full transparency - we averaged $25K++ per day in August/September (so as you can imagine, it adds up FAST). We have still been shipping orders daily and I personally have been in multiple conversations with our merchant provider. They state that they can not tell us why (other than it’s from ‘risk management’ - so my assumption is that the merchant processor is trying to protect itself due to the major increase in bankruptcies due to COVID-19). I’d gladly continue with business as normal; but again my talks with the person in charge of our merchant processor account told us to continue shipping orders and they will ‘check in on us bi-weekly’ - but he could not give me any idea of ‘if’ and ‘when’ they will fund us. We sell over 12K items, so the majority of our inventory we buy from suppliers; which requires us to pay upfront (so if you think about it: this creates a major DOUBLE loss for us - as remember we are not getting any of the money that you have paid for your pool supplies… YET, to fulfill the orders we have to pay for the product so each day, to fulfill all orders we have to pay $25K pure cash out of our bank account with ZERO incoming money…. this added up fast). I wanted to explain as we hear “you took our money and are not shipping our order” recently. Part of that is true, but we have not received any funds. We have shipped 100% of orders we were paid for. Granted, this is NOT your problem and it's so unfortunate as it’s honestly a lose-lose situation. Fact is we will take a loss and stand by our customers.