Traveled 180 miles after confirming with Peter that my friend had a pre-approval. Two days prior, my friend confirmed that they understood I would only be available for an hour and a half and wanted to confirm as I didn’t want to waste a long commute to get nowhere. Upon arriving, we were passed onto another sales rep, a woman named Jenell. Given I wasn’t expected to be passed onto someone else, I expressed to her my friends requirements that the vehicle needed to be all wheel drive and reliable. After several attempts for her to simply show me the vehicles he’d be approved for, I never got a clear answer from her. I then attempted to ask her a price of a vehicle. She said she didn’t know and that the bank decides this. WAIT - a car dealership who specializes in buying and selling vehicles however, her less than adequate answer that the “bank decides”...well I know better than that. I then expressed I would put a down payment on the loan and suddenly she stated she was looking at putting him into a brand new car. Wait...did she ask me if he wanted that or even share any price point or payment details? Nope - left that out. Then, it became how she was going to get him financed on a 2012 Acura with high miles. Huh? I then stepped in and explained that he wasn’t going to pay a high payment for a nearly 10 year old car to breakdown. She then responded with: “I guess this isn’t going to work out. It’s not like he has good credit.” Wait...what the hell just hit me in the face? She then said: “I don’t want to waste my entire day on this deal.” I then realized how she felt and instead of her doing her job and listening to her customers requests, I was an inconvenience to her. Had she just given me the options of vehicles my friend could potentially qualify for, when I had asked from the start, just maybe she’d have a satisfied customer. I then gave them five more minutes and she said: “sorry, we just can’t help you.” So, remember the hour and a half I expressed days prior and today? Well, I spent 2.5 hours and got answers that might work for some uneducated, willing to get taken by a sales person, kind of lady...but little did she know, I would be sure to express this horrible, waste of time experience, for others who may feel they are in the same situation as my friend. And to top it off, only 2 of their employees wore a mask and the remaining 5+ walked freely WITHOUT MASKS! No hand sanitizer and no clean pens. And for the owners of this dealership, I am aware that businesses get fined for not following the state’s mandate, you may want to change how you operate safely during these times. And while your at it, let Jenell know she should vap outside the building and not at her desk for customers to see. Another observation during my 2.5 hour experience: Jenell and Peter seem to have the most sales on the sales board at the managers desk, which was surprising to me given my poor experience. Maybe those customers weren’t willing to speak up about their experience. Well, I am speaking up for my friend, my experience and those who may not have been willing to rate their experience. I even stopped by on my way out to tell Peter how deceiving and disappointing this visit and experience was. He told me he’d call my friend after he spoke to his manager. Guess what, no call. So instead I went to my new friends at North Bend Chevrolet - financed within 1.5 hours and same down payment on a 2017 vehicle with 50k miles. Go see Chris or call him at 425.888.0781. What a difference in commitment to satisfaction and professionalism! Pierre Money Mart of Lake City Way - I truly hope you can make the improvements to your establishment to serve your customers and not just hand them what they are not asking for.