So this is why I made my decision not to utilize this service. Total Accident but I got my answer! You got to read this! I'm a member of other services like home advisor, thumbtack etc, but this one just didn't sit right in my gut over the phone. Very pushy.  I received the call and they state all the selling points and I worked them to death before I would commit. I kept asking several qualifying questions because something just did not sit right about this company, it just seemed too good to be true. We get to the part where she asks for my credit card info over the phone. No offense but I'm not giving my card number to this foreign woman whom I do not know, I tell her that the only way that I would supply the information is if I could and put it online via a secure website and we both agreed. I explain that she can call me in two days to check on the status.In about 20 minutes, I receive an email requesting my credit card which takes me to a Secure site but it gives me 2 days to pay before it expires but by some luck it activates my service somehow. I think somehow I may have exploited a glitch system. Here is what happens, this will blow your mind. I get a call from something automated robo machine, I think its a telemarketer and  I'm trying to hit a button to tell these people to take me off the list. I listen more carefully and I hit want to accept not realizing what it was, then a customer pops on the phone asking to order an appliance part and how much is it, I tell him I don't sell parts I service appliances, then he rudely hung up the phone. I realize that I just got a lead, but don't have any idea how I got it. I get 3 more within the next 24 hours but they were all garbage. People looking for appliance parts cheap, asking how to fix something, another asking if he received a good price on his purchase appliance. They are requests unrelated to servicing or repairing an appliance, just a mess. I have no idea how I'm receiving leads without having provided them a credit card. It seemed like their just getting warm bodies on the phone somehow in areas not even near me. I decide to try to see what happens when I get my money back for a lead but don't want to interrupt this free service, will they notice I haven't paid yet? I call and I got someone within 10 minutes and tell her I just got bogus leads but she tells me that I accepted the call first so I'm responsible for the lead. I told her that the saleswoman said I could request my money back for unrelated leads and then I said the leads had nothing to do with what you guys advertise but she reverts back to the fact that I accepted it first. Because they used the word "appliance" or made reference too it, the lead is valid and the charge moves forward. I am in disbelief, there's $80 down the drain in 36 hours. It shouldn't have come as a surprise but I have to admit that I'm pretty shocked. Later in the day the girl calls to ask about my credit card and I explain what happened and she said that I must have made a mistake when asking because they don't do that. They get a manger on the phone to try and rectify the matter and continue the sale. She offers to clear the account and give me a fresh start and tries apologizing then we went over bad reviews over the phone that I read online as she continually defended them but I reminded her about my experience I tell her I'm not supplying her with my information and wish to not move forward at all, I see the writing on the wall, this service is a money pit where you will lose your shorts quickly. I had the blessing of seeing the potential of what could happened with the little losses, I feel for the others that have lost money in this pit is well I want to make sure that you understand why I made this choice.Please ask as many questions as you can. I'm glad I use Home Advisor instead.