Apr 21You say I'm the one costing you money with this review but I feel that it's really due to overall lack of customer service. You keep doing what you want not what I have asked. In my opinion you have only done one thing partially right through all of this. Problems I see:*Order placed and charged immediately - FTC 30-day rule is the gold standard, unfortunately it doesn't apply to seeds but that doesn't mean it shouldn't be followed*I originally requested the order cancelled if you couldn't ship them by the end of Feb. You chose to move it to processing before the end of Feb and not ship until Mar 17. If you would have originally done as requested we could have saved a bunch of hassle and time*The order received email says orders processed twice a week which isn't true. Most people don't mind waiting as long as you're straight when setting the expectation*You edited my post on the website to make it appear it was my fault for not checking my spam folder than you taking responsibility. At that point it was the only response I received from multiple emails, texts and a call before posting on here. I don't like doing all this publicly*Until delivered the package is the sellers responsibility. If it goes missing before delivery the shipper (seller) is the one who has to file the claim. I'm fairly certain using my confidential customer information to create a USPS account and open said case is illegal. You actually checking into it was the one partially right thing even though you used my information to do soI have requested a refund through this whole thing since you didn't cancel the order as requested yet I still have to email you to ask about it again? Can't you just send me the information? I'm sure I'm still going to have to pay for return postage anyway. "This review has costed me Thousands, it's not about $$, it's about principle". I guess the principle is more important than working it out with the customer.Apr 14Ok...finally shipped more than a month after I ordered which still doesn't change the fact it's past the time I could have used them for this season. Why would I buy seeds to sit around for almost a year degrading before I can use them? It's more than 2 months since I ordered and I still don't have the seeds. The USPS losing them does not fall on me to fix nor should I be charged for something I never received. Surely when you yourself order something if it never arrives you don't expect the seller to say "sorry we put it in the mail it's your problem now"?Mar 9I ordered 3-4 times previously but for some reason this last has been an awful experience. I ordered on Feb 11th and still no seeds. The order email received clearly says "BE AWARE THAT WE PRINT SHIPPING LABELS IN BATCHES, once or twice each Week, then Process them during that time. So do not worry if Tracking shows no Movement for the 1st couple days."About 2 weeks later I start sending emails as I never received a shipped email. I try text for 2 days, try leaving a voice message still no response. I finally post to the web page asking if they can't ship it please cancel my order. Of course that gets a response but my comment is moderated to say only "Where is my order?" without anything that would make them look bad and says I should check my spam folder (I pointed out in the post I already had checked it). Yeah, don't work on my order at all and try and say it's my fault because it must be in my spam folder. Magically that same day I get a shipping number email on Feb 27 without any other acknowledgement there was any problem what-so-everI have the shipping number but even the USPS site still says it's in pre-shipment so as far as I know it STILL hasn't shipped. Or even if it actually did ship it sure hasn't made it here for at least 11 days, I know priority mail doesn't take that longI'm not knocking their products, which in the past have grown well for me. However a small business runs on it's customers and it's promises, this time I feel like they failed both. I shouldn't be the one spending time trying to find out what is going on because nothing is happening with my order and I'm being left in the dark. No reasonable response to why hasn't my order shipped or anything At this point I would like a refund and maybe I'll try next year's growing season and look around at other vendors. I really don't feel I should be paying for something I don't receive or can't use in time for this season when I clearly started the process early enough for them