Order Number: HL3383DO NOT SHOP HERE!  I bought a new washer and dryer from Airport Home Appliance and it has been the worst consumer experience I've ever experienced.  After months of dealing with the staff's incompetence and false promises, I have lost all confidence that I will ever receive the $2000 worth of stock appliances we paid for 2 months ago.  We paid this company upfront during its Black Friday sale, and after 2 "confirmed" delivery dates in January that we repeatedly followed up on, our appliances somehow never got loaded on the truck for delivery and installation.  Worst of all, our "dedicated" sales representative Adam Cambra whom we are told to coordinate with refuses to take any accountability or help us after he botched both deliveries.  He nor the staff never communicate any issues even when we call to double check. Every time we call, we're assured the order is all set and we need to wait for the delivery scheduling call.  For both failed deliveries, I'm left to realize there is no delivery happening when the promised delivery window calls and texts that don't come through the night before.I wanted to support a local business instead of going with a national chain, but this horrible experience with Airport Home Appliance is a nightmare.  It is a horrible customer service experience that no one told us anything before the missed deliveries and we had to investigate ourselves the night before each repeatedly confirmed delivery day.  I'm incredibly upset that I have to waste my time following up with many calls to Adam who will collect commissions from a sale that he lies to me about daily. He and the rest of the staff wouldn't let me speak with a manager until after the second missed delivery, so only time will tell if this third promised delivery will occur or if we can get a refund if they screw up again.When we bought the washer and dryer, we were careful to avoid COVID delays, and Adam confirmed the washer was in stock and there had been no delays in getting the specific model of gas dryer to the warehouse for home delivery.  We scheduled the delivery for 2 months out on 1/16 to give them plenty of time to deliver the appliances. As we approached 2 weeks out from the delivery date, we called twice to confirm the order and delivery and both times were told that we were confirmed for 1/16 and to wait until a call the night before the delivery to get our delivery window.  On 1/15, we never got a call from Airport Home Appliance, so we followed up with staff and Adam only to get the news that our appliances were not available and they needed another month to get our appliances in stock.   We understand unexpected delays with COVID, but were very disappointed they never told us about the month long delay the two times we called to confirm our order and delivery for 1/16.  The appliances were clearly not available, so it is a horrible customer service experience that no one told us and we had to investigate ourselves the night before the repeatedly confirmed delivery day.  Adam could have called us before the promised delivery date to advise they needed more time to fulfill our order. We still need our new appliances before our move in, so Adam offered the option to switch our order to LG washer and dryer.  At this point, we are desperate to ensure that we have appliances for our new home and the ongoing problems with the purchase and the company's repeated failure to deliver the appliances to our home.