I'll try to be as objective as possible and describe my experience so you can draw your own conclusions. I received about a 1300$ quote which seemed too good to be true (it was). Anyway, I set up my pickup date in Bloomington, IN for June 16/17. The drivers were a day late on June 18th and arrived at night. Overall not a huge deal but I had to initiate communication with the company to get answers which was aggravating. It wouldn't have been a huge deal with better communication. Anyway, when the foreman assessed my furniture the quote changed to 2300$. I'm going to assume that however this company does quotes is inaccurate because the amount of stuff I had matched closely with what I provided them in advance. At that point I had no choice but to accept and honestly, not a huge deal but kind of annoying. I will say that the movers did a great job wrapping my stuff up carefully so I'll give them a thumbs up on this specific aspect of the move. The real nightmare began soon thereafter. Since I didn't know my destination address in Austin, TX (I was driving down to select an apartment) I had to fill out a Destination Form (something like that) when I got my apartment which was the 24th of June. I was informed I needed to send it again the 27th. Form sent. Now the real nightmare begins. I wait and wait and wait with absolutely no information at all about when my household goods are going to arrive. I GUESS they guarantee it within 21 business days (I may have had a huge oversight at some point) but I distinctly remember thinking it was 3-10 business days when I paid the deposit. Maybe I missed some fine print that doesn't exist somewhere. Anyway I wait with intermittent communications with the company trying to get an idea of when my stuff will arrive. We come up on July 11th when I have to leave for 2 weeks for work. They won't be there by then so I assume I'll be able to get it immediately when I'm back. I return and can't even get in to contact with the dispatcher (I think?). Repeated calls and texts aren't responded to and I finally send an angry email to the company which yielded at least a call from the dispatcher. This goes on for almost three weeks with vague, nonsensical updates. I'm convinced my stuff is either lost or stolen at this point. I was wrestling with these guys for three weeks and alas, the stuff FINALLY arrives on August 11th. There were some obnoxious add-on charges like this BS 'elevator fee' and 'long carry' fee (which were actually on the Delivery Form I signed AFTER my stuff was picked up so I have no choice) which added about 400$ I needed to pay the guy before they offloaded my stuff. On the plus side, nothing was missing or damaged so I guess that's an extremely thin silver lining. Overall I think the major issue for me was communication. Trying to get anything from these guys was impossible and stressful. You're in the dark about your stuff and this operation doesn't seem legitimate at all. Just look at the website, it looks like a child made it (shame on me for somehow getting blinded by the amazing initial quote). I would recommend selecting a national carrier with a strong reputation. You get what you pay for and I learned this the hard way. I would not recommend this company to anyone (well, maybe somebody I didn't like). I was in the military for 4+ years and they were able to move my stuff from Korea to upstate NY in exponentially less time than this company AND they provided me a delivery window that they stuck to. Just avoid this company, please.