The reason we are giving one is as we cant give it in a negative or minus star.Let me tell you that this was the most frustrating move I had so far as I keep moving almost every 6 months or a year. 1. At the time of booking, they told that they can hold luggage for 30 days whereas Jeremy from Metro relocation threatened me that If i don't take delivery by 7/7, they will not deliver anything in future and he was shouting that storage is not free and he charged me $300 extra and he said that he will not deliver if i don't pay this additional amount. So this entire move costed me 2246 whereas quote was 1946. 2. The pick up guys didn't pack anything and they used the same boxes which we prepared with intention of helping them to make it faster. They just packed as it's without proper fulling the box and whey they are about to move 20 boxes, they said they can't accommodate anything more which is really surprising. As you remember, we discussed during the booking that they can adjust 5-10 more boxes as we can't give exact estimate during placing the order. As a result, I had a lot of stuff which I had to dispose off. They told me they wont even take lamps as they were not mentioned in the list. Do i need to inform you about 2000 plus items i own ? Is not that common sense?3. It was subcontracted to some Metro relocation and they are so arrogant, stubborn and impolite to talk to the customer. As per this quote, i was given two days as move-date out of which second day was for buffer for move however I was not informed until Saturday 06/30 that they will move on 2nd day (2nd July). When the lady contacted me on that fateful Saturday, she told that they wont be coming before afternoon on Monday. When I expressed my concern that its late she said that is when they are coming , do you want me to cancel your order ( the tone was of a threat)? That was the start of the constant harassment of us as customers.And on 2nd July, They told that they can come after only late evening so its better let them come on Tuesday. We told that we can not delay the move after two days delay so they turned up at 8:30 pm which is quite late. 4. They did not wrapped the glass items and just dumped the stuff like a novice. So that they could charge more money by adding boxes but as they came late at night and were in a hurry to leave they just were not even ready to pick the entire stuff although we told them we will pay extra. This whole move was a harassment we were charged, overcharged, threatened, rudely dealt with at every step.They kept our stuff as a ransom and threatened if we do not get the delivery the time and day of their choice(although the contract had 30 days free storage) and threatened we might have to pick the stuff from Atlanta if we do not take it on Saturday. When we finally arranged they did not even bothered to call us( although was trying to reach them and told them just give us a call when you are 30 min away. Is that asking too much? As they wanted to put waiting charged as well. Looks like robbers and thugs are running this business. They charged us $300 for keeping the stuff for three days although they had in the contract that we can store for 30 days.5. They came to deliver the stuff also at night and when we told that one entire box is missing they said we need to talk to metro relocation which again have subcontracted to some random guys and the truck on which they came didn't belonged to metro. So my stuff changed hands thrice.