UPDATE: Directed toward the response provided to my original review. While I appreciate you taking the time to respond personally to my review, I do not feel you have made any efforts to resolve my concerns. Instead, you have insulted me. What I shared was my experience which did make me feel as though you have capitalized and preyed on a situation that was unfortunate for ALL parties. I am glad to hear you’re DBA “Fareboom” as well as Best Travel Store, INC received a massive bailout of $150k – 300k (10k it seems for DBA)…  however, I, as well as many other individuals, did not receive a MASSIVE bailout.It seems my review, after further research on the BBB, is not so far off from many other reviews left for Best Travel Store, INC. I will likely bring my concern there (Better Business Bureau), as well, to share my experience. What benefit do I have in a "voucher" (term your company has used to describe the ramifications for this situation) that is only good to RETURN from the UK. Did I not attempt this to begin with? And as a result of it not being an option, have to spend money elsewhere to do so? To clarify, though, your comment as follows: "You expected us to pay for your refusal to accept the service due to COVID-19 concerns"This was not a refusal to accept service, this was (originally) a request to modify service due to a rampant virus quickly taking over the country we were scheduled to layover in for 14 hours! What a terrifying thought! Two individuals feeling stranded in a foreign country with the fear of contracting a deadly virus if we board a flight, with the booking company completely unwilling to modify our reservation to ensure we can get home. Luckily, as my friend was bawling in the airport, unsure of what our next steps should be, our family was able to lend us money to ensure safe travel home. ALLLL of this to find out the flight was canceled. What do you know, our "refusal" to accept service was validated by the airline and country ITSELF when they shortly after closed the borders and canceled the flight!! At this time, I was provided these options: Your Options:1-Change your travel dates for free, while paying any applicable fare difference, for new British Airways flights departing between March 01, 2020 and January 31, 2021.2-If your scheduled flight has been cancelled and you verified this on the airline’s website then your ticket may be eligible for a full refund. This applies to airline cancelled flights only. If the flight is operating, then this rule does not apply. “Neither of these options, at the time, sounded to me like I was specifically limited to traveling BACK to Ireland to return home from there once more. I have since learned that my understanding was incorrect, hence the review! I would gladly book another British Airlines flight with the value of the ticket that was canceled. My confusion lies in, if you (Fareboom) have purchased a flight on my behalf from British Airways, who ended up canceling the flight that was booked, why are you (Fareboom) creating limitations on the rebooking (voucher) of that flight that are different from the airlines voucher policy?British Airways COVID Flight cancelation policy is as follows. “If your flight has been cancelled due to COVID you can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2022 and can be used as payment, or part payment, for a future booking.Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.”Due to the inconsistent limitations set forth by Fareboom compared to that of the airline associated with the booking, I have drawn the conclusion that YES, you are using a global pandemic to PREY on customers misfortune. I am genuinely excited to have the opportunity to travel once more, once this horrible time has passed. I will not be using, nor ever recommending your service to anyone based solely off of your customer service and response to my review and situation during this time. I will likely even continue to leave negative reviews due to my absolute disbelief in your insulting and empathetic-less response as the CEO of a company. However, if you were willing to truly rectify the situation FAIRLY- I am not asking NOR have I asked for a handout- I am more than willing to amend any negative reviews posted on multiple sights to reflect and acknowledge the fair and agreeable resolution. Bottom line, if you do the right thing, I have NO reservations in making it known that you did the right thing._________________________________________