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2019 Chief FOIA Officer Report

Federal Deposit Insurance Corporation

Charles Yi, General Counsel and Chief FOIA Officer

March 2018 - March 2019

Section 1: Steps Taken to Apply the Presumption of Openness

The guiding principle underlying DOJ’s FOIA Guidelines is the presumption of openness.

Please answer the following questions in order to describe the steps your agency has taken to 

ensure that the presumption of openness is being applied to all decisions involving the 

FOIA. You may also include any additional information that illustrates how your agency is 

working to apply the presumption of openness.

A. FOIA Leadership

1. The FOIA requires each agency to designate a Chief FOIA Officer who is a senior official at 

least at the Assistant Secretary or equivalent level. Is your agency’s Chief FOIA Officer at or 

above this level? 

Answer: Yes

2. Please provide the name and title of your agency’s Chief FOIA Officer.

Answer:

Charles Yi

General Counsel

B. FOIA Training

3. Did your FOIA professionals or the personnel at your agency who have FOIA responsibilities 

attend any substantive FOIA training or conference during the reporting period such as that 

provided by the Department of Justice?

Answer: Yes

4. If yes, please provide a brief description of the type of training attended or conducted and the 

topics covered.

Answer: All members of the FDIC’s FOIA/Privacy Act Group (“FOIA Group”) 

attended substantive FOIA training in this past year. This past June, the FDIC FOIA 

Group hosted a presentation by the Section Chief of the Federal Bureau of Investigation’s 

(FBI) Record/Information Dissemination Section, Records Management Division. This 

presentation featured an overview of the FBI’s FOIA program and the FOIA law 

enforcement exemptions, FOIA Exemption 7 and its subsections, for both our FOIA 
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Group staff and the subject matter experts that we work with in the FDIC Divisions. In 

addition, many FDIC professionals have completed the Department of Justice e-Learning 

modules FOIA Training for Professionals and FOIA Training for All Employees,

5. Provide an estimate of the percentage of your FOIA professionals and staff with FOIA 

responsibilities who attended substantive FOIA training during this reporting period.

Answer: 100% of the FOIA Group’s professionals and staff attended substantive FOIA 

training during the reporting period. A significant percentage (80%+) of staff not in the 

FOIA Group but who have FOIA responsibilities in their respective divisions or offices 

attended the previous FBI Presentation referred to above and will also attend substantive 

FOIA training in the form of an upcoming FOIA Coordinators Conference.

6. OIP has directed agencies to “take steps to ensure that all of their FOIA professionals attend 

substantive FOIA training at least once throughout the year.” If your response to the previous 

question is that less than 80% of your FOIA professionals attended training, please explain your 

agency’s plan to ensure that all FOIA professionals receive or attend substantive FOIA training 

during the next reporting year.

Answer: N/A

C. Outreach

7. Did your FOIA professionals engage in any outreach or dialogue with the requester 

community or open government groups regarding your administration of the FOIA? Please 

describe any such outreach or dialogue, and, if applicable, any specific examples of how this 

dialogue has led to improvements in your agency’s FOIA administration.

Answer: The FDIC FOIA Group did not engage in any specific outreach or dialogue 

with the requester community or open government groups this past year. However, FDIC 

representatives did attend government-wide Chief FOIA Officer meetings, which

included members of the requester community, and all of the FDIC FOIA Group staff 

frequently communicate with requesters, as needed, concerning particular FOIA requests, 

to ensure that the FDIC is processing its FOIA requests as accurately, thoroughly and 

timely as reasonably possible.

D. Other Initiatives

8. Describe any efforts your agency has undertaken to inform non-FOIA professionals of their 

obligations under the FOIA. In 2016, the Department publicized FOIA-related performance 

standards for employees that have any role in administering the FOIA, including non-FOIA 

professionals. Please also indicate whether your agency has considered including FOIA-related 
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performance standards in employee work plans for employees who have any role in 

administering the FOIA.

Answer: The Department of Justice’s e-Learning module, FOIA Training for All 

Employees, has been made available online to all employees through the FDIC’s 

Corporate University. Members of the FDIC FOIA Group staff also conducted 

interdivisional training of non-FOIA professionals on the changes made to the FOIA 

under the FOIA Improvement Act of 2016. 

The FDIC Chairman has established a Corporation-wide “Transparency Initiative” that 

includes a Corporate Performance Goal for FOIA professional staff in 2019. Employee 

efforts to achieve this 2019 Corporate Performance Goal would be considered in the 

performance ratings of the relevant FOIA staff.

9. If there are any other initiatives undertaken by your agency to ensure that the presumption of 

openness is being applied, please describe them here.

Answer: The FDIC Chairman has established a Corporation-wide “Transparency Initiative” that 

includes a Corporate Performance Goal for the FOIA staff, as noted in the answer to #8. In 

addition, the FOIA staff has performed an extensive review of the FDIC Reading Room, the 

reading rooms of sister banking agencies, and the relevant best practices set forth in the NARA 

2016-18 FOIA Advisory Committee’s “Final Report and Recommendations.” 

Section II: Steps Taken to Ensure that Your Agency Has an Effective System in Place for 

Responding to Requests

DOJ’s FOIA Guidelines emphasize that “[a]pplication of the proper disclosure standard is only 

one part of ensuring transparency. Open government requires not just a presumption of 

disclosure, but also an effective system for responding to FOIA requests.” It is essential that 

agencies effectively manage their FOIA program.

Please answer the following questions to describe the steps your agency has taken to ensure that 

the management of your FOIA program is effective and efficient. You should also include any 

additional information that that describes your agency's efforts in this area.

1. For Fiscal Year 2018, what was the average number of days your agency reported for 

adjudicating requests for expedited processing? Please see Section VIII.A. of your agency's 

Fiscal Year 2018 Annual FOIA Report.

Answer: The FDIC’s average number of days for adjudicating requests for expedited processing 

was 5.73 days for Fiscal Year 2018. This was slightly quicker than in 2017. 

2. If your agency's average number of days to adjudicate requests for expedited processing was 

above ten calendar days, please describe the steps your agency will take to ensure that requests 

for expedited processing are adjudicated within ten calendar days or less.
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Answer: N/A

3. During the reporting period, did your agency conduct a self-assessment of its FOIA 

program? If so, please describe the methods used, such as reviewing Annual Report data, using 

active workflows and track management, reviewing and updating processing procedures, etc.

Note: In September 2017, OIP released a FOIA Self-Assessment Toolkit as a resource for 

agencies conducting a self-assessment of their FOIA program. The Toolkit is available on OIP’s 

website for all agencies to use.

Answer: As part of the FDIC Chairman’s Transparency Initiative, the FOIA Group has 

reviewed the FOIA Reading Room to identify best practices or improvements that could be 

made.

4. The FOIA Improvement Act of 2016 requires additional notification to requesters about the 

services provided by the agency’s FOIA Public Liaison. Please provide an estimate of the 

number of times requesters sought assistance from your agency’s FOIA Public Liaison during 

FY 2018 (please provide a total number or an estimate of the number).

Answer: Requesters sought the assistance from the FDIC’s FOIA Public Liaison an 

estimated 6 times from March 2018 to the present. 

5. Please describe the best practices used to ensure that your FOIA system operates efficiently 

and effectively and any challenges your agency faces in this area.

Answer: In order to ensure efficiency, the FOIA Group produces regular reports which are used 

to monitor the processing of requests and to conduct quality assurance on our requests, including 

timeliness. In addition, the FOIA Group routinely reviews its automated FOIA system 

(FOIAXpress) to ensure the proper processing of requests. Among other things, all FOIA 

correspondence and responsive records are maintained electronically to improve efficiency. 

Occasional technological limitations can occur with FOIAXpress, and FDIC Division of 

Information Technology staff provide support to resolve or assist in finding alternative solutions 

to these limitations. 

Section III: Steps Taken to Increase Proactive Disclosures

The Department of Justice has long focused on the need for agencies to work proactively to post 

information online without waiting for individual requests to be received.

Please answer the following questions to describe the steps your agency has taken to increase the 

amount of material that is available on your agency websites. In addition to the questions below, 

you should also describe any additional steps taken by your agency to make and improve 

proactive disclosures of information.
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1. Provide examples of material that your agency has proactively disclosed during the 

past reporting year, including links to the posted material

Answer: Information posted on the FDIC’s website during the reporting period 

(calendar year 2018) includes:

Quarterly Banking Profiles:

Fourth Quarter 2017 - https://www.fdic.gov/bank/analytical/quarterly/2018-vol12-1/fdicv12n1-4q2017.pdf

First Quarter 2018 – https://www.fdic.gov/bank/analytical/quarterly/2018-vol12-2/fdicv12n2-1q2018.pdf 

Second Quarter 2018 - https://www.fdic.gov/bank/analytical/quarterly/2018-vol12-3/fdicv12n3-2q2018.pdf 

Third Quarter 2018 - https://www.fdic.gov/bank/analytical/quarterly/2018-vol12-4/fdicv12n4-3q2018.pdf 

FDIC Consumer News:

Summer 2018 - https://www.fdic.gov/consumers/consumer/news/cnsum18/

Chief Financial Officer's (CFO) Reports to the Board:

Third Quarter 2017 – https://www.fdic.gov/about/strategic/corporate/cfo-report-3rdqtr-17/0917-

cfo-report.pdf 

Fourth Quarter 2017 – https://www.fdic.gov/about/strategic/corporate/cfo-report-4thqtr-17/1217-

cfo-report.pdf

First Quarter 2018 - https://www.fdic.gov/about/strategic/corporate/cfo-report-1stqtr-18/0318-

cfo-report.pdf 

Second Quarter 2018 - https://www.fdic.gov/about/strategic/corporate/cfo-report-2ndqtr18/0618-cfo-report.pdf 

Documents considered at FDIC Board of Director’s open meetings:

https://www.fdic.gov/news/board/

FDIC Chairman’s Calendars:

First Quarter 2017 through Second Quarter 2018 -

https://www.fdic.gov/about/freedom/chairmanschedule.html 

FDIC FOIA Log:

Fiscal Year 2017 - https://www.fdic.gov/about/freedom/fdicfoialogfy2017.pdf 

2. Please describe how your agency identifies records that have been requested and released 

three or more times (and are therefore required to be proactively disclosed pursuant to 5 U.S.C. § 

552(a)(2)(D)).
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Answer: During the intake process for new FOIA requests, FOIA staff perform electronic 

searches for similar FOIA requests within our FOIAXpress database to uncover documents that 

have been previously requested and released. 

3. Beyond posting new material, is your agency taking steps to make the posted information 

more useful to the public, especially to the community of individuals who regularly access your 

agency’s website?

Answer: Yes. The FDIC has taken steps to make information posted on its website more 

useful to the public.

4. If yes, please provide examples of such improvements.

Answer: 

Recently, the FDIC’s Chairman, Jelena McWilliams, announced a new Corporate-wide 

“Trust through Transparency” initiative. As explained on the home page of the FDIC’s 

public web site at https://www.fdic.gov/transparency/:

The longstanding mission of the FDIC is to maintain public confidence and 

stability in the U.S. financial system—a mission that we cannot achieve without 

the trust and confidence of the institutions we supervise and insure, our fellow 

regulators, and the public. The best way to build trust and confidence is through 

openness and accountability. To that end, I am pleased to announce the FDIC’s 

'Trust through Transparency' initiative.

This initiative builds upon the FDIC’s solid foundation of public trust and 

accountability by fostering a deeper culture of openness. This initiative will 

further unite each business area across the FDIC behind the goals of being 

accessible, understandable, and responsive.

A key feature of the Trust through Transparency initiative is the publication of 

performance metrics, such as turnaround times for examinations and bank charter 

applications, call center usage and response times, and data on the status of 

supervisory and assessment appeals.

A dedicated email address for the public’s feedback to the Chairman on transparency has 

also been created: Transparency@fdic.gov. 

The FDIC’s Office of Communications continues to use the GovDelivery network to 

distribute emailed announcements to any users of the FDIC’s public website who opt to 

receive a wide variety of the FDIC’s latest news and other public information releases on 

a wide variety of topics. This subscription service provides the convenience of direct 

information delivery to the public, thereby making the FDIC’s public website even more 

accessible and user friendly. Below is a list of the high-level FDIC categories of public 

information currently available for direct email subscription:
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• Bank Data & Statistics

• Bank/Regulatory Policy

• Consumers

• Corporate Plans & Reports

• Failed Bank Information

• News & Events

• Research & Analysis

• Real Estate Sales

The FDIC’s web link for obtaining subscriptions via the GovDelivery network is at:

https://service.govdelivery.com/accounts/USFDIC/subscriber/new.

Lastly, the FDIC continues to leverage its use of social media to interface with the public 

via Twitter, Facebook and LinkedIn.

5. Please describe the best practices used to improve proactive disclosures and any challenges 

your agency faces in this area.

Answer: In accordance with the FDIC Chairman’s “Trust through Transparency” initiative, the 

FDIC is actively striving to become even more transparent. We are not aware of any challenges 

to this effort. 

Section IV: Steps Taken to Greater Utilize Technology

A key component of FOIA administration is using technology to make information more 

accessible. In addition to using the internet to make proactive disclosures, agencies should also 

be exploring ways to utilize technology in responding to requests.

Please answer the following questions to describe how your agency is utilizing technology to 

improve its FOIA administration and the public's access to information. You should also include 

any additional information that that describes your agency's efforts in this area.

1. Is your agency leveraging technology to facilitate efficiency in conducting searches, including 

searches for emails? If so, please describe the type of technology used. If not, please explain 

why and please describe the typical search process used instead. 

Answer: Yes. The FDIC continues to use e-discovery software, as needed, to search for 

responsive emails. Examples of the type of technology include well-known retail products.

2. OIP issued guidance in 2017 encouraging agencies to regularly review their FOIA websites to 

ensure that they contain essential resources and are informative and user-friendly. Has your 

agency reviewed its FOIA website(s) during the reporting period to ensure it addresses the 

elements noted in the guidance? 
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Answer: Yes. As noted above on page 3, the FOIA staff has recently performed an extensive 

review of the FDIC Reading Room, the reading rooms of sister banking agencies, and the 

relevant best practices set forth in the NARA 2016-18 FOIA Advisory Committee’s “Final 

Report and Recommendations.” 

3. Did your agency successfully post all four quarterly reports for Fiscal Year 2018?

Answer: Yes. All four of the FDIC’s quarterly FOIA reports for Fiscal Year 2018 were 

successfully posted online. 

4. If your agency did not successfully post all quarterly reports, with information appearing on 

FOIA.gov, please explain why and provide your agency’s plan for ensuring that such reporting is 

successful in Fiscal Year 2019.

Answer: N/A

5. The FOIA Improvement Act of 2016 requires all agencies to post the raw statistical data used 

to compile their Annual FOIA Reports. Please provide the link to this posting for your agency’s 

Fiscal Year 2017 Annual FOIA Report and, if available, for your agency’s Fiscal Year 2018 

Annual FOIA Report. 

Answer: https://www.fdic.gov/about/freedom/reports.html

6. Please describe the best practices used in greater utilizing technology and any challenges your 

agency faces in this area.

Answer: The FOIA Group recently successfully implemented the latest version of FOIAXpress 

software on the FDIC’s network and has successfully been receiving FOIA requests through the 

FOIA.gov web portal. 

Section V: Steps Taken to Improve Timeliness in Responding to Requests and Reducing 

Backlogs

The Department of Justice has emphasized the importance of improving timeliness in responding 

to requests. This section of your Chief FOIA Officer Report addresses both time limits and 

backlog reduction. Backlog reduction is measured both in terms of numbers of backlogged 

requests or appeals and by looking at whether agencies closed their ten oldest requests, appeals, 

and consultations.

For the figures required in this Section, please use the numbers contained in the specified 

sections of your agency’s 2018 Annual FOIA Report and, when applicable, your agency’s 2017 

Annual FOIA Report.

A. Simple Track
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Section VII.A of your agency’s Annual FOIA Report, entitled "FOIA Requests – Response Time 

for All Processed Requests," includes figures that show your agency's average response times for 

processed requests. For agencies utilizing a multi-track system to process requests, there is a 

category for "simple" requests, which are those requests that are placed in the agency’s fastest 

(non-expedited) track, based on the low volume and/or simplicity of the records requested.

1. Does your agency utilize a separate track for simple requests? If your agency uses a multitrack system beyond simple, complex, and expedited to process requests, please describe the 

tracks you use and how they promote efficiency.

Answer: Yes. N/A.

2. If your agency uses a separate track for simple requests, was the agency overall average 

number of days to process simple requests twenty working days or fewer in Fiscal Year 2018?

Answer: Yes. The average number of days to process simple requests in Fiscal Year 2018 was 

9.95 days.

3. Please provide the percentage of requests processed by your agency in Fiscal Year 2018 that 

were placed in your simple track.

Answer: 57% of requests processed by the FDIC in Fiscal Year 2018 were placed in the simple 

track (248 out of 431).

4. If your agency does not track simple requests separately, was the average number of days to 

process all non-expedited requests twenty working days or fewer?

Answer: N/A

B. Backlogs

Section XII.A of your agency’s Annual FOIA Report, entitled "Backlogs of FOIA Requests and 

Administrative Appeals" shows the numbers of any backlogged requests or appeals from the 

fiscal year. You should refer to these numbers from your Annual FOIA Reports for both Fiscal 

Year 2016 and Fiscal Year 2017 when completing this section of your Chief FOIA Officer 

Report.

BACKLOGGED REQUESTS

5. If your agency had a backlog of requests at the close of Fiscal Year 2018, did that backlog 

decrease as compared with the backlog reported at the end of Fiscal Year 2017?

Answer: The FDIC had a backlog of 1 request at the end of both Fiscal Year 2018 and Fiscal 

Year 2017.
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6. If not, did your agency process more requests during Fiscal Year 2018 than it did during 

Fiscal Year 2017?

Answer: N/A

7. If your agency’s request backlog increased during Fiscal Year 2018, please explain why and 

describe the causes that contributed to your agency not being able to reduce its backlog. When 

doing so, please also indicate if any of the following were contributing factors:

• An increase in the number of incoming requests.

• A loss of staff.

• An increase in the complexity of the requests received. If possible, please provide 

examples or briefly describe the types of complex requests contributing to your backlog 

increase.

• Any other reasons – please briefly describe or provide examples when possible.

Answer: N/A

8. If you had a request backlog please report the percentage of requests that make up the backlog 

out of the total number of requests received by your agency in Fiscal Year 2018. If your agency 

has no request backlog, please answer with “N/A.”

Answer: The percentage of requests that make up the backlog reported at the end of Fiscal Year 

2018 is 0.23% (1 out of 423).

BACKLOGGED APPEALS

9. If your agency had a backlog of appeals at the close of Fiscal Year 2018, did that backlog 

decrease as compared with the backlog reported at the end of Fiscal Year 2017?

Answer: The FDIC reported no backlogged appeals at the end of either Fiscal Year 2017 or 

Fiscal Year 2018.

10. If not, did your agency process more appeals during Fiscal Year 2018 than it did during 

Fiscal Year 2017?

Answer: N/A

11. If your agency’s appeal backlog increased during Fiscal Year 2018, please explain why and 

describe the causes that contributed to your agency not being able to reduce its backlog. When 

doing so, please also indicate if any of the following were contributing factors:

• An increase in the number of incoming appeals.

• A loss of staff.

• An increase in the complexity of the requests received. If possible, please provide 

examples or briefly describe the types of complex requests contributing to your backlog 

increase.
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• Any other reasons – please briefly describe or provide examples when possible.

Answer: N/A

12. If you had an appeal backlog please report the percentage of appeals that make up the 

backlog out of the total number of appeals received by your agency in Fiscal Year 2018. If your 

agency did not receive any appeals in Fiscal Year 2018 and/or has no appeal backlog, please 

answer with "N/A."

Answer: N/A

C. Backlog Reduction Plans

13. In the 2018 guidelines for Chief FOIA Officer Reports, any agency with a backlog of over 

1000 requests in Fiscal Year 2017 was asked to provide a plan for achieving backlog reduction in 

the year ahead. Did you agency implement a backlog reduction plan last year? If so, describe 

your agency’s efforts in implementing this plan and note if your agency was able to achieve 

backlog reduction in Fiscal Year 2018?

Answer: N/A

14. If your agency had a backlog of more than 1,000 requests in Fiscal Year 2018, what is your 

agency’s plan to reduce this backlog during Fiscal Year 2019?

Answer: N/A

D. Status of Oldest Requests, Appeals, and Consultations

Section VII.E, entitled "Pending Requests – Ten Oldest Pending Requests," Section VI.C.(5), 

entitled "Ten Oldest Pending Administrative Appeals," and Section XII.C., entitled 

"Consultations on FOIA Requests – Ten Oldest Consultations Received from Other Agencies 

and Pending at Your Agency," show the ten oldest pending requests, appeals, and 

consultations. You should refer to these numbers from your Annual FOIA Reports for both 

Fiscal Year 2016 and Fiscal Year 2017 when completing this section of your Chief FOIA Officer 

Report.

OLDEST REQUESTS

15. In Fiscal Year 2018, did your agency close the ten oldest requests that were reported pending 

in your Fiscal Year 2017 Annual FOIA Report?

Answer: Yes. In Fiscal Year 2018, the FDIC closed the ten oldest requests that were reported 

pending in its Fiscal Year 2017 Annual FOIA Report.
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16. If no, please provide the number of these requests your agency was able to close by the end 

of the fiscal year, as listed in Section VII.E of your Fiscal Year 2016 Annual FOIA Report. If 

you had fewer than ten total oldest requests to close, please indicate that.

Answer: N/A

17. Of the requests your agency was able to close from your ten oldest, please indicate how 

many of these were closed because the request was withdrawn by the requester. If any were 

closed because the request was withdrawn, did you provide any interim responses prior to the 

withdrawal?

Answer: One of the FDIC’s ten oldest requests reported in Fiscal Year 2017’s Annual FOIA 

report was closed as withdrawn by the requester. The FDIC did provide an interim response in 

said request.

18. Beyond work on the ten oldest requests, please describe any steps your agency took to 

reduce the overall age of your pending requests.

Answer: N/A

TEN OLDEST APPEALS

19. In Fiscal Year 2018, did your agency close the ten oldest appeals that were reported pending 

in your Fiscal Year 2017 Annual FOIA Report?

Answer: The FDIC did not have any pending ten oldest appeals in Fiscal Year 2017.

20. If no, please provide the number of these appeals your agency was able to close by the end of 

the fiscal year, as listed in Section VII.C.(5) of your Fiscal Year 2017 Annual FOIA Report. If 

you had fewer than ten total oldest appeals to close, please indicate that.

Answer: N/A

21. Beyond work on the ten oldest appeals, please describe any steps your agency took to reduce 

the overall age of your pending appeals.

Answer: N/A

TEN OLDEST CONSULTATIONS

22. In Fiscal Year 2018, did your agency close the ten oldest consultations that were reported 

pending in your Fiscal Year 2017 Annual FOIA Report?

Answer: Yes. In Fiscal Year 2018, the FDIC closed the three consultations that were reported 

pending at the end of Fiscal Year 2017 Annual FOIA Report. 
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23. If no, please provide the number of these consultations your agency was able to close by the 

end of the fiscal year, as listed in Section XII.C. of your Fiscal Year 2017 Annual FOIA 

Report. If you had fewer than ten total oldest consultations to close, please indicate that.

Answer: N/A

E. Additional Information on Ten Oldest Requests, Appeals, and Consultations & Plans

24. Briefly explain any obstacles your agency faced in closing its ten oldest requests, appeals, 

and consultations from Fiscal Year 2018.

Answer: N/A

25. If your agency was unable to close any of its ten oldest requests because you were waiting to 

hear back from other agencies on consultations you sent, please provide the date the request was 

initially received by your agency, the date when your agency sent the consultation, and the date 

when you last contacted the agency where the consultation was pending.

Answer: N/A

26. If your agency did not close its ten oldest pending requests, appeals, or consultations, please 

provide a plan describing how your agency intends to close those “ten oldest” requests, appeals, 

and consultations during Fiscal Year 2018.

Answer: N/A

F. Success Stories

Out of all the activities undertaken by your agency since March 2018 to increase transparency 

and improve FOIA administration, please briefly describe here at least one success story that you 

would like to highlight as emblematic of your agency’s efforts. The success story can come from 

any one of the five key areas. As noted above, OIP will highlight these agency success stories 

during Sunshine Week. To facilitate this process, all agencies should use bullets to describe their 

success story and limit their text to a half page. The success story is designed to be a quick 

summary of key achievements. A complete description of all your efforts will be contained in the 

body of your Chief FOIA Officer Report.

Answer: 

Recently, the FDIC’s Chairman, Jelena McWilliams, announced a new Corporate-wide 

“Trust through Transparency” initiative. As explained on the home page of the FDIC’s 

public web site at https://www.fdic.gov/transparency/:

The longstanding mission of the FDIC is to maintain public confidence and 

stability in the U.S. financial system—a mission that we cannot achieve without 

the trust and confidence of the institutions we supervise and insure, our fellow 
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regulators, and the public. The best way to build trust and confidence is through 

openness and accountability. To that end, I am pleased to announce the FDIC’s 

'Trust through Transparency' initiative.

This initiative builds upon the FDIC’s solid foundation of public trust and

accountability by fostering a deeper culture of openness. This initiative will 

further unite each business area across the FDIC behind the goals of being 

accessible, understandable, and responsive.

A key feature of the Trust through Transparency initiative is the publication of 

performance metrics, such as turnaround times for examinations and bank charter 

applications, call center usage and response times, and data on the status of 

supervisory and assessment appeals.

A dedicated email address for the public’s feedback to the Chairman on transparency has 

also been created: Transparency@fdic.gov.