Exhibit 10.12

   

  NINTH AMENDMENT TO

  REVOLVING CREDIT AND SECURITY AGREEMENT

   

  This Ninth Amendment to Revolving Credit, and Security Agreement (this “Amendment”) is made as of this 22 day of January, 2018, by and among TRG CUSTOMER SOLUTIONS, INC. d/b/a IBEX Global Solutions (“IBEX”, together with any Person joined to the Loan Agreement as a borrower, collectively the “Borrowers”), the financial institutions which are now or which hereafter become party to the Loan Agreement as lenders
    (collectively, the “Lenders”), and PNC BANK, NATIONAL ASSOCIATION (“PNC”), as agent for Lenders (PNC, in such capacity, the “Agent”) and as a Lender.

   

  BACKGROUND

   

  A.          On November 8, 2013, Borrowers, Lenders and PNC as a Lender and as Agent entered into that
    certain Revolving Credit and Security Agreement (as same has been or may be amended, restated, modified, renewed, extended, replaced or substituted from time to time, the “Loan Agreement”)


    to reflect certain financing arrangements between the parties thereto. All capitalized terms not otherwise defined herein shall have the meaning ascribed thereto in the Loan Agreement.

   

  B.           Borrowers have requested that Agent and Lenders modify certain definitions, terms and
    conditions in the Loan Agreement, and Agent and Lenders are willing to do so on the terms and conditions hereafter set forth.

   

  NOW THEREFORE, with the foregoing background hereinafter deemed incorporated by reference herein and made
    part hereof, the parties hereto, intending to be legally bound, promise and agree as follows:

   

  Section 1             Amendments to Loan Agreement. On the Effective Date (as defined below):

   

  (a)          Definition. The following defined
    term contained in Section 1.2 of the Loan Agreement shall be amended and restated in its entirety as follows:

   

  “Undrawn Availability” at a particular date shall
    mean an amount equal to (a) the sum of all cash in Depository Accounts plus the lesser of (i) the Formula Amount or (ii) the Maximum Revolving Advance Amount minus the Maximum Undrawn Amount of all outstanding Letters of Credit, minus. (b) the sum of (i) the outstanding
    amount of Advances (other than the Equipment Loans and Term Loans) plus (ii) fees and expenses incurred in connection with the Transactions for which Borrowers are liable but which
    have not been paid or charged to Borrowers’ Account, plus (c) for the purpose of determining the occurrence of a Springing Dominion Event pursuant to Section 4.8(h) hereof, the
    amount by which the Formula Amount exceeds the Maximum Revolving Advance Amount for each day during the months of January 2018 through and including March 2018; provided, however,
    that such amount shall not exceed $3,000,000 in the aggregate in each such month plus (d) for the purpose of determining the occurrence of a Springing Covenant Event pursuant to
    Section 6.5 hereof, the amount by which the Formula Amount exceeds the Maximum Revolving Advance Amount for each day during the months of January 2018 through and including March 2018; provided,
    however; that such amount shall not exceed $2,500,000 in the aggregate in each such month.

  
    
      
 

  

  
  Section 2             Representations, Warranties and Covenants of Borrowers

   

  Each Borrower hereby represents and warrants to and covenants with the Agent and the Lenders that:

   

  (a)          such Borrower reaffirms all representations and warranties made to Agent and Lenders under the Loan
    Agreement and all of the Other Documents (as described and defined in the Loan Agreement) and confirms that after giving effect to this Amendment all are true and correct in all material respects as of the date hereof (except to the extent any such
    representations and warranties specifically relate to a specific date, in which case such representations and warranties were true and correct in all material respects on and as of such other specific date);

   

  (b)          such Borrower reaffirms all of the covenants contained in the Loan Agreement (as amended hereby)
    (including without limitation, all covenants to pay fees, costs and expenses contained therein), covenants to abide thereby until all Advances, Obligations and other liabilities of Borrowers to Agent and Lenders under the Loan Agreement of whatever
    nature and whenever incurred, are satisfied and/or released by Agent and Lenders (other than contingent indemnification obligations which survive termination of the Loan Agreement);

   

  (c)          no Default or Event of Default has occurred and is continuing under the Loan Agreement or the Other
    Documents (as described and defined in the Loan Agreement);

   

  (d)          such Borrower has the authority and legal right to execute, deliver and carry out the terms of this
    Amendment, that such actions were duly authorized by all necessary limited liability company or corporate action, as applicable, and that the officer executing this Amendment on its behalf was similarly authorized and empowered, and that this Amendment
    does not contravene any provisions of its certificate of incorporation or formation, operating agreement, bylaws, or other formation documents, as applicable, or of any material contract or agreement to which it is a party or by which any of its
    properties are bound; and

   

  (e)          this Amendment, and all assignments, instruments, documents, and agreements executed and delivered in
    connection herewith, are valid, binding and enforceable in accordance with their respective terms, except as such enforceability may be limited by any applicable bankruptcy, insolvency, moratorium or similar laws affecting creditors’ rights generally.

   

  Section 3             Conditions Precedent/Effectiveness Conditions

   

  This Amendment shall be effective upon the date of satisfaction of all of the following conditions precedent (the
    “Effective Date”);

   

  (a)          Agent shall have received this Amendment fully executed by the Borrowers;

   

  (b)          Agent shall have received a non-refundable amendment fee equal to $30,000 which shall be fully earned
    as of the date hereof; and

   

  (c)          No Default or Event of Default shall have occurred and be continuing under the Loan Agreement.

  
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  Section 4             Further Assurances

   

  Each Borrower hereby agrees to take all such actions and to execute and/or
    deliver to Agent and Lenders all such documents, assignments, financing statements and other documents, as Agent and Lenders may reasonably require from time to time, to effectuate and implement the purposes of this Amendment.

   

  Section 5             Payment of Expenses

   

  Borrowers shall pay or reimburse Agent and Lenders for their reasonable
    fees of external counsel and other expenses in connection with the preparation, negotiation and execution of this Amendment and the documents provided for herein or related hereto.

   

  Section 6             Reaffirmation of Loan Agreement

   

  Except as modified by the terms hereof, all of the terms and conditions of
    the Loan Agreement, as amended, are hereby reaffirmed and shall continue in full force and effect as therein written.

   

  Section 7             Miscellaneous

   

  (a)          Third Party Rights.
    No rights are intended to be created hereunder for the benefit of any third party donee, creditor, or incidental beneficiary.

   

  (b)          Headings. The
    headings of any paragraph of this Amendment are for convenience only and shall not be used to interpret any provision hereof.

   

  (c)          Modifications. No
    modification hereof or any agreement referred to herein shall be binding or enforceable unless in writing and signed on behalf of the party against whom enforcement is sought.

   

  (d)          Governing Law. The terms and conditions of
    this Amendment shall, in accordance with Section 5-1401 of the General Obligations Law of the State of New York, be governed by the laws of the State of New York without regard to any conflicts of laws principles.

   

  (e)          Counterparts. This
    Amendment may be executed in any number of and by different parties hereto on separate counterparts, all of which, when so executed, shall be deemed an original, but all such counterparts shall constitute one and the same agreement. Any signature
    delivered by a party by facsimile or pdf transmission shall be deemed to be an original signature hereto.

   

  [signature page follows]

  
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  IN WITNESS WHEREOF, the parties have caused this Amendment to be executed
    and delivered by their duly authorized officers as of the date first above written.

   

  

  	BORROWERS:	 
	 	 	 
	TRG CUSTOMER SOLUTIONS, INC. 

            d/b/a IBEX Global Solutions
	 	 	 
	By:	/s/ Robert T. Dechant	 
		Robert T. Dechant 

          Chief Executive Officer	 


   

  [SIGNATURE PAGE TO NINTH
        AMENDMENT TO

    REVOLVING CREDIT AND SECURITY AGREEMENT]

  
    
      
 

  

  	PNC BANK, NATIONAL ASSOCIATION 
	as Lender and as Agent 
	 	 
	By: 	/s/ Janeann Fehrle	 
	 	Janeann Fehrle 

          Senior Vice President	 


  

   

  Revolving Commitment Percentage: 100%

  Equipment Loan Commitment Percentage: 100%

  Term Loan Commitment Percentage: 100%

  Revolving Commitment Amount $40,000,000

  Equipment Loan Commitment Amount: $3,000,000

  Term Loan Commitment Amount: $16,000,000

   

  [SIGNATURE PAGE TO NINTH
        AMENDMENT TO

    REVOLVING CREDIT AND SECURITY AGREEMENT]