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        Office of the National Ombudsman


SBA's National Ombudsman works for small businesses to assist them with excessive federal regulatory issues.
    
          
      Content
    
      
What we do

    We help small businesses when they experience excessive or unfair federal regulatory enforcement actions.
Congress established the Office of the National Ombudsman in 1996 to assist small businesses, small government entities, and small nonprofits when they are subject to excessive enforcement by a federal agency. Excessive enforcement may include repetitive audits or investigations, excessive fines, penalties, threats, retaliation or other unfair enforcement action.
As an impartial liaison, we refer comments submitted by a small business to the appropriate agency for high-level fairness review, and we work across the federal government to address those concerns to help small businesses succeed.
On an annual basis, we rate federal agencies using feedback received from the agency questionnaire and criteria such as timeliness and quality of responses.

  
File a comment

    You can file a comment if you’re a small business (or you represent one), a non-profit organization, or a small government entity (population 50,000 or less) and your issue involves a federal agency and federal regulation. There is no charge to file a comment.
Once we have received your comment and supporting documentation, we will try to get a response from the federal agency within 30 business days. Complex comments may take longer.

    File a comment

    If you prefer to email or mail in your comment, download the PDF and submit it to:
**Email:** ombudsman@sba.gov
**Mail:** U.S. Small Business AdministrationOffice of the National Ombudsman409 Third St., SWMail code: 2120Washington, DC 20416
Be sure to describe your issue in detail, state the outcome you’re seeking, and include any supporting documentation, if available.

  
Annual reports to Congress

    The Small Business Regulatory Enforcement Fairness Act of 1996 (SBREFA)  ensures that small businesses will be heard by federal agencies as they go through the regulatory compliance and enforcement process. The Office of the National Ombudsman submits annual reports to Congress, rating federal agencies on:
Timeliness in responding to small entity comments
Quality of response to small entity
Non-retaliation policies
Compliance assistance
SBREFA notification

  
Regulatory fairness boards

    SBA's Administrator is required to appoint 10 small business Regional Regulatory Fairness Boards. The boards are comprised of five volunteer small business owners.
The Regulatory Fairness Boards advise the Ombudsman on matters of federal regulatory concern to small businesses. The Ombudsman coordinates activities of the Regulatory Fairness Boards that help connect small businesses with resources available through the National Ombudsman’s Office.
To apply to become a Regional Regulatory Fairness Board member:
Download a PDF application
Complete the application and email it to usRegion
Current membersRegion 1
(Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont)
**Nicole Carrier**Throwback Brewery
**Heather Cuzzi**Cairn Event Consulting
**Melissa Florio**Ambix Manufacturing
**Dr. Deborah A. Osgood, PhD**Knowledge InstituteRegion 2
(New Jersey, New York, Puerto Rico, and the U.S. Virgin Islands)
**Lisa Coppola**The Coppola Firm
**Nure Miguel Aiza Bezares**Toll International LLC
**Janna Patricia Rodriguez**The Innovative DaycareRegion 3
(Delaware, Maryland, Pennsylvania, Virginia, West Virginia, and the District of Columbia)
**Marilyn D. Landis**Basic Business Concepts, Inc.
**Cynthia Towers**JURISolutionsRegion 4
(Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee)
**Ken Taunton**The Royster Group
**Larry Turnley**The Refuse Engineers
**Erick Valderrama**CDC Group & Associates, Inc.Region 5
(Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin)
**Clifford Bailey**TechSoft System
**Araceli Corona**Brilliance Insurance Group, LLC
**Cathy Koch**K-Tec Systems
**Brian Tretter**Seufert Construction & SupplyRegion 6
(Arkansas, Louisiana, New Mexico, Oklahoma, and Texas)
**Albert C. "Tre" Black**On-Target Supplies & Logistics, Ltd.
**Beverly Thompson**Brooks Thompson Consulting
**Jerome Toliver**RMJ Technologies
**Mark Wingate**Maxi Volt CorporationRegion 7
(Iowa, Kansas, Missouri, and Nebraska)
**Paul Licausi**LS Commerical Real Estate
**Mindy Rocha**CJ Industries, LLC
**Claudia Schabel**Shabel SolutionsRegion 8
(Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming)
**Matt Greene**MAVericks Aligned
**Ashley Korenblat**Western Spirit CyclingRegion 9
(Arizona, California, Hawaii, Nevada, and the territories of Guam and American Samoa)
**Jacky Dilfer**Business Finance Capital
**Amy Nguyen**Aviva PharmacyRegion 10
(Alaska, Idaho, Oregon, and Washington)
**Mathew Thomas**Pacific Northwest Equipment

  
Request a speaker

    Ombudsman speakers can help small businesses understand how to deal with excessive or unfair regulation. Small business groups, chambers of commerce, schools, colleges, trade associations, local governments, and similar groups can request that staff from SBA’s National Ombudsman speak at an event.
Email ombudsman-events@sba.gov with your event details, including:
Event name
Date
Location
Topic
Format (opening remarks, panel, round table, etc.)Be sure to include your contact information and any other relevant details about the event.

    Request a speaker

  
Policy on non-retaliation against small businesses

    If a small business requests Ombudsman assistance about SBA regulatory enforcement actions, the agency will not retaliate. SBA will investigate all allegations of retaliation or threats and will refer all allegations to the Inspector General and/or appropriate Management Board Member. Any retaliatory action taken by an SBA employee against a small business will be dealt with according to SBA policy.

  
Compliance assistance with federal agencies

    The Small Business Paperwork Relief Act of 2002 (SBPRA) requires each federal agency to establish a point of contact to act as a liaison between the agency and small business concerns.
See a list of compliance assistance points of contact for each agency.

  
Contact us

    U.S. Small Business AdministrationOffice of the National Ombudsman409 Third St., SWWashington, DC 20416Email: ombudsman@sba.govPhone: 888-734-3247

      Last updated January 22, 2024 Return to top

  
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