19

Appendix A: Item Results and Benchmarks

For each item, your agency’s percent positive results are shown on a 0 to 100 scale, with the triangular arrow 

indicating where your agency falls. The gray bars represent the range of scores for the 40 small agencies surveyed 

that had 10 or more respondents. 

To understand how well your agency performed compared to other small agencies, focus on the location of the 

triangle within the gray bar. If the triangle is toward the right side of the bar, then your agency was above average 

on that item. If it is at the right edge of the bar, then you had the highest percent positive results for that item. 

Additionally, you can numerically compare your percent positive results to the combined small agency average, 

listed to the right of each item. 

0 Low High 100

Item Benchmarks FRTIB

Small 

Agencies, 

Combined

My Work Experience

 ‡1. I am given a real opportunity to improve my skills 

in my organization.

Low 40%; Your Agency 74%; High 100%.

70%

 2. I have enough information to do my job well.

Low 45%; Your Agency 64%; High 100%.

74%

 3. I feel encouraged to come up with new and better ways of 

doing things.

Low 42%; Your Agency 64%; High 100%.

64%

 4. My work gives me a feeling of personal accomplishment.

Low 57%; Your Agency 62%; High 93%.

75%

 5. I like the kind of work I do.

Low 74%; Your Agency 76%; High 100%.

85%

 6. I know what is expected of me on the job.

Low 50%; Your Agency 72%; High 100%.

81%

 7. When needed I am willing to put in the extra effort 

to get a job done.

Low 83%; Your Agency 96%; High 100%.

96%

 8. I am constantly looking for ways to do my job better.

Low 70%; Your Agency 91%; High 100%.

91%

 9. I have sufficient resources (for example, people, materials, 

budget) to get my job done.

Low 12%; Your Agency 55%; High 87%.

55%

 ‡10. My workload is reasonable.

Low 8%; Your Agency 61%; High 100%.

65%

 ‡11. My talents are used well in the workplace.

Low 44%; Your Agency 60%; High 91%.

63%

 ‡12. I know how my work relates to the agency’s goals and priorities.

Low 68%; Your Agency 77%; High 100%.

86%

74%

64%

64%

62%

76%

72%

96%

91%

55%

61%

60%

77%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix A: Item Results and Benchmarks
20

Appendix A: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

 13. The work I do is important.

Low 78%; Your Agency 86%; High 98%.

89%

 14. Physical conditions (for example, noise level, temperature, 

lighting, cleanliness in the workplace) allow employees to perform 

their jobs well.

Low 57%; Your Agency 86%; High 100%.

78%

 15. My performance appraisal is a fair reflection of my performance.

Low 58%; Your Agency 82%; High 100%.

76%

 16. I am held accountable for achieving results.

Low 72%; Your Agency 87%; High 100%.

85%

 ‡17. I can disclose a suspected violation of any law, rule or regulation 

without fear of reprisal.

Low 41%; Your Agency 61%; High 92%.

66%

 18. My training needs are assessed.

Low 20%; Your Agency 71%; High 91%.

53%

 19. In my most recent performance appraisal, I understood what 

I had to do to be rated at different performance levels (for 

example, Fully Successful, Outstanding).

Low 51%; Your Agency 78%; High 91%.

72%

My Work Unit

 ‡20. The people I work with cooperate to get the job done.

Low 50%; Your Agency 72%; High 97%.

80%

 21. My work unit is able to recruit people with the right skills.

Low 20%; Your Agency 61%; High 85%.

58%

 22. Promotions in my work unit are based on merit.

Low 20%; Your Agency 51%; High 91%.

48%

 23. In my work unit, steps are taken to deal with a poor performer 

who cannot or will not improve.

Low 18%; Your Agency 37%; High 76%.

40%

 ‡24. In my work unit, differences in performance are recognized in a 

meaningful way.

Low 17%; Your Agency 38%; High 91%.

42%

 25. Awards in my work unit depend on how well employees 

perform their jobs.

Low 17%; Your Agency 55%; High 100%.

51%

 26. Employees in my work unit share job knowledge with each other.

Low 62%; Your Agency 74%; High 100%.

78%

 27. The skill level in my work unit has improved in the past year.

Low 48%; Your Agency 61%; High 100%.

62%

 28. How would you rate the overall quality of work done by your 

work unit?

Low 67%; Your Agency 84%; High 100%.

88%

86%

86%

82%

87%

61%

71%

78%

72%

61%

51%

37%

38%

55%

74%

61%

84%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix A: Item Results and Benchmarks
21

Appendix A: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

My Agency

 ‡29. The workforce has the job-relevant knowledge and skills 

necessary to accomplish organizational goals.

Low 36%; Your Agency 63%; High 100%.

78%

 30. Employees have a feeling of personal empowerment 

with respect to work processes.

Low 22%; Your Agency 44%; High 100%.

53%

 31. Employees are recognized for providing high quality products 

and services.

Low 39%; Your Agency 51%; High 100%.

57%

 32. Creativity and innovation are rewarded.

Low 24%; Your Agency 46%; High 100%.

46%

 33. Pay raises depend on how well employees perform their jobs.

Low 9%; Your Agency 32%; High 100%.

35%

 34. Policies and programs promote diversity in the 

workplace (for example, recruiting minorities and women, 

training in awareness of diversity issues, mentoring).

Low 30%; Your Agency 76%; High 100%.

61%

 35. Employees are protected from health and safety hazards 

on the job.

Low 65%; Your Agency 90%; High 100%.

82%

 36. My organization has prepared employees for potential 

security threats.

Low 50%; Your Agency 86%; High 100%.

73%

 37. Arbitrary action, personal favoritism and coercion for partisan 

political purposes are not tolerated.

Low 22%; Your Agency 53%; High 92%.

58%

 38. Prohibited Personnel Practices are not tolerated.

Low 51%; Your Agency 69%; High 100%.

71%

 39. My agency is successful at accomplishing its mission.

Low 35%; Your Agency 71%; High 100%.

80%

 ‡40. I recommend my organization as a good place to work.

Low 35%; Your Agency 60%; High 100%.

68%

 ‡41. I believe the results of this survey will be used to make 

my agency a better place to work.

Low 21%; Your Agency 55%; High 92%.

50%

63%

44%

51%

46%

32%

76%

90%

86%

53%

69%

71%

60%

55%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix A: Item Results and Benchmarks
22

Appendix A: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

My Supervisor

 42. My supervisor supports my need to balance work and other 

life issues.

Low 59%; Your Agency 90%; High 100%.

86%

 43. My supervisor provides me with opportunities to demonstrate 

my leadership skills.

Low 61%; Your Agency 80%; High 100%.

73%

 44. Discussions with my supervisor about my performance are 

worthwhile.

Low 45%; Your Agency 73%; High 100%.

70%

 45. My supervisor is committed to a workforce representative of all 

segments of society.

Low 51%; Your Agency 81%; High 97%.

76%

 46. My supervisor provides me with constructive suggestions to 

improve my job performance.

Low 40%; Your Agency 72%; High 92%.

69%

 47. Supervisors in my work unit support employee development.

Low 45%; Your Agency 83%; High 100%.

73%

 48. My supervisor listens to what I have to say.

Low 61%; Your Agency 80%; High 100%.

82%

 49. My supervisor treats me with respect.

Low 63%; Your Agency 86%; High 97%.

85%

 50. In the last six months, my supervisor has talked with me 

about my performance.

Low 58%; Your Agency 93%; High 100%.

85%

 51. I have trust and confidence in my supervisor.

Low 50%; Your Agency 72%; High 94%.

74%

 52. Overall, how good a job do you feel is being done by your 

immediate supervisor?

Low 50%; Your Agency 77%; High 97%.

77%

Leadership

 53. In my organization, senior leaders generate high levels of 

motivation and commitment in the workforce.

Low 13%; Your Agency 40%; High 100%.

47%

 54. My organization's senior leaders maintain high standards of 

honesty and integrity.

Low 17%; Your Agency 47%; High 100%.

58%

 55. Supervisors work well with employees of different backgrounds.

Low 43%; Your Agency 68%; High 100%.

71%

 ‡56. Managers communicate the goals and priorities of the 

organization.

Low 39%; Your Agency 60%; High 93%.

64%

90%

80%

73%

81%

72%

83%

80%

86%

93%

72%

77%

40%

47%

68%

60%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix A: Item Results and Benchmarks
23

Appendix A: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

 57. Managers review and evaluate the organization's progress 

toward meeting its goals and objectives.

Low 34%; Your Agency 59%; High 94%.

65%

 58. Managers promote communication among different work units 

(for example, about projects, goals, needed resources).

Low 27%; Your Agency 49%; High 100%.

57%

 59. Managers support collaboration across work units to accomplish 

work objectives.

Low 36%; Your Agency 55%; High 100%.

60%

 60. Overall, how good a job do you feel is being done by 

the manager directly above your immediate supervisor?

Low 33%; Your Agency 59%; High 92%.

65%

 61. I have a high level of respect for my organization's senior leaders.

Low 18%; Your Agency 46%; High 100%.

58%

 62. Senior leaders demonstrate support for Work/Life programs.

Low 29%; Your Agency 70%; High 100%.

65%

My Satisfaction

 ‡63. How satisfied are you with your involvement in decisions that 

affect your work?

Low 26%; Your Agency 48%; High 92%.

58%

 ‡64. How satisfied are you with the information you receive from 

management on what's going on in your organization?

Low 13%; Your Agency 52%; High 100%.

56%

 ‡65. How satisfied are you with the recognition you receive for doing 

a good job?

Low 26%; Your Agency 58%; High 100%.

57%

 66. How satisfied are you with the policies and practices of your 

senior leaders?

Low 13%; Your Agency 39%; High 100%.

49%

 67. How satisfied are you with your opportunity to get a better job 

in your organization?

Low 8%; Your Agency 37%; High 76%.

37%

 68. How satisfied are you with the training you receive for your 

present job?

Low 29%; Your Agency 78%; High 84%.

56%

 ‡69. Considering everything, how satisfied are you with your job?

Low 45%; Your Agency 60%; High 92%.

71%

 70. Considering everything, how satisfied are you with your pay?

Low 46%; Your Agency 65%; High 81%.

61%

 ‡71. Considering everything, how satisfied are you with your 

organization?

Low 32%; Your Agency 54%; High 100%.

65%

59%

49%

55%

59%

46%

70%

48%

52%

58%

39%

37%

78%

60%

65%

54%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix A: Item Results and Benchmarks
24

Appendix A: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

Work/Life Programs

 72. Have you been notified that you are eligible to telework? (See Appendix B)

 73. Please select the response below that best describes your current teleworking situation. (See Appendix B)

 74 - 78. Do you participate in the following Work/Life programs? (See Appendix B)

 79 - 84. How satisfied are you with the following Work/Life programs?*

 79. Telework

Low 42%; Your Agency 84%; High 100%.

79%

 80. Alternative Work Schedules (AWS)

Low 0%; Your Agency 95%; High 100%.

91%

 81. Health and Wellness Programs (for example, exercise, medical 

screening, quit smoking programs)

Low 40%; Your Agency 86%; High 100%.

85%

 82. Employee Assistance Program (EAP)

Low 34%; Your Agency 81%; High 100%.

79%

 83. Child Care Programs (for example, daycare, parenting classes, 

parenting support groups)

Low 0%; Your Agency 100%; High 100%.

63%

 84. Elder Care Programs (for example, support groups, speakers)

Low 0%; Your Agency 40%; High 100%.

68%

84%

95%

86%

81%

100%

40%

* The Work/Life program satisfaction results include only employees who indicated that they participated in the program. 

Appendix A: Item Results and Benchmarks