20

Appendix B: Item Results and Benchmarks

For each item, your agency’s percent positive results are shown on a 0 to 100 scale, with the triangular arrow 

indicating where your agency falls. The gray bars represent the range of scores for the 42 small agencies surveyed 

that had 10 or more respondents. 

To understand how well your agency performed compared to other small agencies, focus on the location of the 

triangle within the gray bar. If the triangle is toward the right side of the bar, then your agency was above average 

on that item. If it is at the right edge of the bar, then you had the highest percent positive results for that item. 

Additionally, you can numerically compare your percent positive results to the combined small agency average, 

listed to the right of each item. 

My Work Experience

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 ‡1. I am given a real opportunity to improve my skills 

in my organization.

Low 41%; Your Agency 74%; High 100%.

69%

 2. I have enough information to do my job well.

Low 47%; Your Agency 71%; High 100%.

72%

 3. I feel encouraged to come up with new and better ways 

of doing things.

Low 44%; Your Agency 66%; High 100%.

63%

 4. My work gives me a feeling of personal accomplishment.

Low 59%; Your Agency 74%; High 94%.

76%

 5. I like the kind of work I do.

Low 77%; Your Agency 79%; High 100%.

85%

 6. I know what is expected of me on the job.

Low 54%; Your Agency 79%; High 100%.

79%

 7. When needed I am willing to put in the extra effort 

to get a job done.

Low 84%; Your Agency 96%; High 100%.

96%

 8. I am constantly looking for ways to do my job better.

Low 82%; Your Agency 91%; High 100%.

91%

 9. I have sufficient resources (for example, people, materials, 

budget) to get my job done.

Low 15%; Your Agency 60%; High 94%.

55%

 ‡10. My workload is reasonable.

Low 28%; Your Agency 62%; High 90%.

63%

 ‡11. My talents are used well in the workplace.

Low 33%; Your Agency 60%; High 92%.

62%

 ‡12. I know how my work relates to the agency’s goals.

Low 66%; Your Agency 87%; High 100%.

85%

74%

71%

66%

74%

79%

79%

96%

91%

60%

62%

60%

87%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix B: Item Results and Benchmarks
21

Appendix B: Item Results and Benchmarks (continued)

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 13. The work I do is important.

Low 76%; Your Agency 89%; High 100%.

89%

 14. Physical conditions (for example, noise level, temperature, 

lighting, cleanliness in the workplace) allow employees to 

perform their jobs well.

Low 53%; Your Agency 90%; High 100%.

79%

 15. My performance appraisal is a fair reflection of my performance.

Low 52%; Your Agency 73%; High 100%.

75%

 16. I am held accountable for achieving results.

Low 59%; Your Agency 88%; High 100%.

84%

 ‡17. I can disclose a suspected violation of any law, rule or 

regulation without fear of reprisal.

Low 19%; Your Agency 66%; High 100%.

65%

 18. My training needs are assessed.

Low 22%; Your Agency 69%; High 82%.

53%

 19. In my most recent performance appraisal, I understood what 

I had to do to be rated at different performance levels (for 

example, Fully Successful, Outstanding).

Low 51%; Your Agency 79%; High 88%.

70%

89%

90%

73%

88%

66%

69%

79%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

My Work Unit

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 ‡20. The people I work with cooperate to get the job done.

Low 62%; Your Agency 76%; High 96%.

81%

 21. My work unit is able to recruit people with the right skills.

Low 16%; Your Agency 59%; High 84%.

59%

 22. Promotions in my work unit are based on merit.

Low 15%; Your Agency 45%; High 100%.

47%

 23. In my work unit, steps are taken to deal with a poor performer 

who cannot or will not improve.

Low 23%; Your Agency 37%; High 81%.

42%

 ‡24. In my work unit, differences in performance are recognized 

in a meaningful way.

Low 23%; Your Agency 38%; High 77%.

42%

 25. Awards in my work unit depend on how well employees 

perform their jobs.

Low 29%; Your Agency 52%; High 100%.

51%

76%

59%

45%

37%

38%

52%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix B: Item Results and Benchmarks
22

Appendix B: Item Results and Benchmarks (continued)

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 26. Employees in my work unit share job knowledge with each other.

Low 53%; Your Agency 78%; High 100%.

80%

 27. The skill level in my work unit has improved in the past year.

Low 43%; Your Agency 61%; High 85%.

61%

 28. How would you rate the overall quality of work done by your 

work unit?

Low 54%; Your Agency 84%; High 100%.

88%

 ‡29. My work unit has the job-relevant knowledge and skills 

necessary to accomplish organizational goals.

Low 70%; Your Agency 83%; High 100%.

85%

78%

61%

84%

83%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

My Agency

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 30. Employees have a feeling of personal empowerment 

with respect to work processes.

Low 21%; Your Agency 42%; High 100%.

49%

 31. Employees are recognized for providing high quality products 

and services.

Low 19%; Your Agency 57%; High 100%.

55%

 32. Creativity and innovation are rewarded.

Low 18%; Your Agency 51%; High 100%.

45%

 33. Pay raises depend on how well employees perform their jobs.

Low 10%; Your Agency 28%; High 100%.

32%

 34. Policies and programs promote diversity in the 

workplace (for example, recruiting minorities and women, 

training in awareness of diversity issues, mentoring).

Low 31%; Your Agency 65%; High 82%.

57%

 35. Employees are protected from health and safety hazards 

on the job.

Low 24%; Your Agency 87%; High 100%.

82%

 36. My organization has prepared employees for potential 

security threats.

Low 53%; Your Agency 83%; High 100%.

74%

 37. Arbitrary action, personal favoritism and coercion for partisan 

political purposes are not tolerated.

Low 29%; Your Agency 52%; High 95%.

55%

42%

57%

51%

28%

65%

87%

83%

52%

Appendix B: Item Results and Benchmarks
23

Appendix B: Item Results and Benchmarks (continued)

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 38. Prohibited Personnel Practices are not tolerated.

Low 38%; Your Agency 67%; High 100%.

68%

 39. My agency is successful at accomplishing its mission.

Low 41%; Your Agency 78%; High 100%.

76%

 ‡40. I recommend my organization as a good place to work.

Low 32%; Your Agency 65%; High 100%.

66%

 ‡41. I believe the results of this survey will be used to make 

my agency a better place to work.

Low 22%; Your Agency 51%; High 92%.

49%

67%

78%

65%

51%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

My Supervisor

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 42. My supervisor supports my need to balance work and other 

life issues.

Low 60%; Your Agency 86%; High 97%.

87%

 43. My supervisor provides me with opportunities to demonstrate 

my leadership skills.

Low 46%; Your Agency 78%; High 100%.

74%

 44. Discussions with my supervisor about my performance 

are worthwhile.

Low 41%; Your Agency 78%; High 85%.

69%

 45. My supervisor is committed to a workforce representative 

of all segments of society.

Low 49%; Your Agency 81%; High 100%.

75%

 46. My supervisor provides me with constructive suggestions to 

improve my job performance.

Low 41%; Your Agency 72%; High 96%.

69%

 47. Supervisors in my work unit support employee development.

Low 48%; Your Agency 80%; High 100%.

75%

 48. My supervisor listens to what I have to say.

Low 54%; Your Agency 81%; High 100%.

83%

 49. My supervisor treats me with respect.

Low 62%; Your Agency 86%; High 100%.

85%

 50. In the last six months, my supervisor has talked with me 

about my performance.

Low 40%; Your Agency 92%; High 100%.

84%

86%

78%

78%

81%

72%

80%

81%

86%

92%

Appendix B: Item Results and Benchmarks
24

Appendix B: Item Results and Benchmarks (continued)

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 51. I have trust and confidence in my supervisor.

Low 40%; Your Agency 73%; High 100%.

74%

 52. Overall, how good a job do you feel is being done by your 

immediate supervisor?

Low 46%; Your Agency 75%; High 100%.

77%

73%

75%

Leadership

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 53. In my organization, senior leaders generate high levels of 

motivation and commitment in the workforce.

Low 19%; Your Agency 40%; High 89%.

44%

 54. My organization's senior leaders maintain high standards of 

honesty and integrity.

Low 19%; Your Agency 49%; High 100%.

54%

 55. Supervisors work well with employees of different backgrounds.

Low 48%; Your Agency 71%; High 100%.

69%

 ‡56. Managers communicate the goals of the organization.

Low 41%; Your Agency 73%; High 100%.

62%

 57. Managers review and evaluate the organization's progress 

toward meeting its goals and objectives.

Low 38%; Your Agency 65%; High 92%.

61%

 58. Managers promote communication among different work units 

(for example, about projects, goals, needed resources).

Low 28%; Your Agency 63%; High 92%.

55%

 59. Managers support collaboration across work units to 

accomplish work objectives.

Low 28%; Your Agency 64%; High 100%.

59%

 60. Overall, how good a job do you feel is being done by 

the manager directly above your immediate supervisor?

Low 29%; Your Agency 67%; High 100%.

63%

 61. I have a high level of respect for my organization's senior leaders.

Low 17%; Your Agency 55%; High 100%.

53%

 62. Senior leaders demonstrate support for Work-Life programs.

Low 29%; Your Agency 70%; High 100%.

63%

40%

49%

71%

73%

65%

63%

64%

67%

55%

70%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix B: Item Results and Benchmarks
25

Appendix B: Item Results and Benchmarks (continued)

My Satisfaction

0 Low High 100

FRTIB

Item

Item Benchmarks

2019 Small 

Agencies, 

Combined

 ‡63. How satisfied are you with your involvement in decisions 

that affect your work?

Low 22%; Your Agency 61%; High 92%.

56%

 ‡64. How satisfied are you with the information you receive from 

management on what's going on in your organization?

Low 22%; Your Agency 67%; High 100%.

53%

 ‡65. How satisfied are you with the recognition you receive 

for doing a good job?

Low 23%; Your Agency 54%; High 89%.

56%

66. How satisfied are you with the policies and practices of your

senior leaders?

Low 18%; Your Agency 47%; High 89%.

46%

67. How satisfied are you with your opportunity to get a better

job in your organization?

Low 11%; Your Agency 36%; High 65%.

36%

68. How satisfied are you with the training you receive for your

present job?

Low 11%; Your Agency 71%; High 82%.

56%

 ‡69. Considering everything, how satisfied are you with your job?

Low 41%; Your Agency 68%; High 96%.

69%

70. Considering everything, how satisfied are you with your pay?

Low 19%; Your Agency 68%; High 90%.

64%

 ‡71. Considering everything, how satisfied are you with your 

organization?

Low 16%; Your Agency 64%; High 100%.

63%

61%

67%

54%

47%

36%

71%

68%

68%

64%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix B: Item Results and Benchmarks