14

Appendix A: Item Results and Benchmarks

For each item, your agency’s percent positive results are shown on a 0 to 100 scale, with the triangular arrow 

indicating where your agency falls. The gray bars represent the range of scores for the 42 small agencies surveyed 

that had 10 or more respondents. 

To understand how well your agency performed compared to other small agencies, focus on the location of the 

triangle within the gray bar. If the triangle is toward the right side of the bar, then your agency was above average 

on that item. If it is at the right edge of the bar, then you had the highest percent positive results for that item. 

Additionally, you can numerically compare your percent positive results to the combined small agency average, 

listed to the right of each item. 

My Work Experience

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

‡1. I am given a real opportunity to improve my skills in my 

organization.

Low 49%; Your Agency 76%; High 93%.

74%

2. I feel encouraged to come up with new and better ways

of doing things.

Low 58%; Your Agency 71%; High 94%.

71%

3. My work gives me a feeling of personal accomplishment.

Low 68%; Your Agency 77%; High 96%.

79%

4. I know what is expected of me on the job.

Low 70%; Your Agency 83%; High 100%.

84%

‡5. My workload is reasonable.

Low 29%; Your Agency 69%; High 100%.

68%

‡6. My talents are used well in the workplace.

Low 58%; Your Agency 67%; High 85%.

69%

‡7. I know how my work relates to the agency’s goals.

Low 73%; Your Agency 90%; High 100%.

89%

‡8. I can disclose a suspected violation of any law, rule or 

regulation without fear of reprisal.

Low 25%; Your Agency 66%; High 100%.

67%

0 100 Low High

FRTIB

76%

71%

77%

83%

69%

67%

90%

66%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix A: Item Results and Benchmarks
15

Appendix A: Item Results and Benchmarks (continued)

My Work Unit

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

 ‡9. The people I work with cooperate to get the job done.

Low 69%; Your Agency 86%; High 100%.

87%

 10. In my work unit, steps are taken to deal with a poor performer 

who cannot or will not improve.

Low 33%; Your Agency 53%; High 89%.

51%

 11. See Performance Section

 ‡12. In my work unit, differences in performance are recognized 

in a meaningful way.

Low 33%; Your Agency 57%; High 90%.

56%

 ‡13. My work unit has the job-relevant knowledge and skills 

necessary to accomplish organizational goals.

Low 63%; Your Agency 85%; High 100%.

86%

0 100 Low High

FRTIB

86%

53%

57%

85%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Performance

Item

2020 

Agency

2020 Small 

Agencies, 

Combined

 11. In my work unit, poor performers usually:

Remain in the work unit and improve their performance over time 19% 20%

Remain in the work unit and continue to underperform 37% 35%

Leave the work unit - removed or transferred 8% 9%

Leave the work unit - quit 4% 4%

There are no poor performers in my work unit 32% 33%

Note: The sum of percentages may not add to 100 due to rounding.

Appendix A: Item Results and Benchmarks
16

Appendix A: Item Results and Benchmarks (continued)

My Agency

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

 14. Employees are recognized for providing high quality products 

and services.

Low 36%; Your Agency 72%; High 94%.

70%

 15. Employees are protected from health and safety hazards 

on the job.

Low 54%; Your Agency 92%; High 100%.

85%

 16. My agency is successful at accomplishing its mission.

Low 45%; Your Agency 88%; High 100%.

83%

 ‡17. I recommend my organization as a good place to work.

Low 35%; Your Agency 70%; High 100%.

73%

 ‡18. I believe the results of this survey will be used to make 

my agency a better place to work.

Low 30%; Your Agency 53%; High 91%.

54%

0 100 Low High

FRTIB

72%

92%

88%

70%

53%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

My Supervisor

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

 19. My supervisor supports my need to balance work and other 

life issues.

Low 63%; Your Agency 90%; High 100%.

89%

 20. My supervisor is committed to a workforce representative of all 

segments of society.

Low 63%; Your Agency 87%; High 100%.

82%

 21. Supervisors in my work unit support employee development.

Low 61%; Your Agency 88%; High 100%.

83%

 22. My supervisor listens to what I have to say.

Low 70%; Your Agency 87%; High 100%.

86%

 23. My supervisor treats me with respect.

Low 70%; Your Agency 88%; High 100%.

88%

 24. I have trust and confidence in my supervisor.

Low 61%; Your Agency 79%; High 100%.

79%

 25. Overall, how good a job do you feel is being done by your 

immediate supervisor?

Low 64%; Your Agency 82%; High 100%.

82%

0 100 Low High

FRTIB

90%

87%

88%

87%

88%

79%

82%

Appendix A: Item Results and Benchmarks
17

Appendix A: Item Results and Benchmarks (continued)

Appendix A: Item Results and Benchmarks

Leadership

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

 26. In my organization, senior leaders generate high levels of 

motivation and commitment in the workforce.

Low 31%; Your Agency 54%; High 93%.

55%

 27. My organization's senior leaders maintain high standards of 

honesty and integrity.

Low 23%; Your Agency 62%; High 100%.

62%

 ‡28. Managers communicate the goals of the organization.

Low 35%; Your Agency 83%; High 97%.

70%

 29. Managers promote communication among different work units 

(for example, about projects, goals, needed resources).

Low 37%; Your Agency 73%; High 92%.

61%

 30. Overall, how good a job do you feel is being done by the 

manager directly above your immediate supervisor?

Low 23%; Your Agency 78%; High 100%.

69%

 31. I have a high level of respect for my organization’s senior leaders.

Low 36%; Your Agency 61%; High 100%.

63%

 32. Senior leaders demonstrate support for Work-Life programs.

Low 25%; Your Agency 79%; High 100%.

74%

0 100 Low High

FRTIB

54%

62%

83%

73%

78%

61%

79%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).
18

Appendix A: Item Results and Benchmarks (continued)

My Satisfaction

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

 ‡33. How satisfied are you with your involvement in decisions that 

affect your work?

Low 34%; Your Agency 67%; High 93%.

61%

 ‡34. How satisfied are you with the information you receive from 

management on what’s going on in your organization?

Low 36%; Your Agency 69%; High 100%.

63%

 ‡35. How satisfied are you with the recognition you receive for 

doing a good job?

Low 38%; Your Agency 65%; High 93%.

64%

 ‡36. Considering everything, how satisfied are you with your job?

Low 51%; Your Agency 75%; High 100%.

75%

 37. Considering everything, how satisfied are you with your pay?

Low 30%; Your Agency 71%; High 100%.

68%

 ‡38. Considering everything, how satisfied are you with your 

organization?

Low 42%; Your Agency 73%; High 93%.

70%

0 100 Low High

FRTIB

67%

69%

65%

75%

71%

73%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

COVID-19 Pandemic

 39 - 57. (See Appendix B)

Appendix A: Item Results and Benchmarks
19

Appendix A: Item Results and Benchmarks (continued)

Work-Life

Item

Item Benchmarks

2020 Small 

Agencies, 

Combined

 58. How satisfied are you with the Telework program in your agency? 

Low 71%; Your Agency 86%; High 100%.

84%

 59. Which of the following Work-Life programs have you participated in or used at your agency within the last 12 months? (See Appendix C) 

 60 - 64. How satisfied are you with the following Work-Life programs in your agency? 

 60. Alternative Work Schedules (for example, compressed 

work schedule, flexible work schedule)

Low 48%; Your Agency 89%; High 100%.

86%

 61. Health and Wellness Programs (for example, onsite exercise, 

flu vaccination, medical screening, CPR Training, health and 

wellness fair)

Low 26%; Your Agency 77%; High 100%.

72%

 62. Employee Assistance Program – EAP (for example, short-term 

counseling, referral services, legal services, education services)

Low 31%; Your Agency 55%; High 82%.

56%

 63. Child Care Programs (for example, child care center, 

parenting classes and support groups, back-up care, 

subsidy, flexible spending account)

Low 0%; Your Agency 39%; High 100%.

42%

 64. Elder Care Programs (for example, elder/adult care, support 

groups, resources)

Low 0%; Your Agency 40%; High 100%.

31%

0 100 Low High

FRTIB

86%

89%

77%

55%

39%

40%

Appendix A: Item Results and Benchmarks