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                        Are You Moving?In This Section
        Planning Your Move
                                Learn About Moving Fraud
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   Contact Us
      Federal Motor Carrier Safety Administration
      
                    
            Department of Transportation
      
                    
            Commercial Enforcement and Investigations Division
      
                    
            1200 New Jersey Ave, S.E.Washington, DC 20590United States
      
          
    **Email:**CEI_Mailbox@dot.gov**Phone:** 888-368-7238
    If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
                
                File a Moving Fraud Complaint
    

    
    
          An image of a woman looking at a notebook, holding her head, surrounded by moving boxes and a computer, next to an image of blue bubble wrap with “Filing a Moving Fraud Complaint” written on top

There are many kinds of moving fraud – deliberately low-balling an estimate to later ask for more money, withholding customer belongings unless they pay significantly more than the quoted price, or knowingly assigning a false weight to a shipment, to name a few.



Filing a complaint with FMCSA is your chance to help identify moving companies, brokers, and auto transporters who are reported to have engaged in violations of the commercial regulations. These complaints, along with other data sources, are used to make decisions about which companies FMCSA may investigate.

Your complaint will be maintained in the company’s file as part of its record. If FMCSA decides to take enforcement action against the company, you may be contacted to provide additional information and documentation.

If you’d like to file a complaint, be prepared with the following items:



Your name, address, and telephone number
	The name, address, and telephone number of the moving company, broker, or auto transporter
	Origin and destination of the shipment
	U.S. Department of Transportation (U.S. DOT) and Motor Carrier (MC) identification numbers, if available
	Details on the alleged specific violation(s)
	Upload your moving documents to the complaint form: Estimate, Bill of Lading, and Inventory pages>> Next: State Law Enforcement Resources
              
      
    
          Last updated: Thursday, May 19, 2022 U.S. DEPARTMENT OF TRANSPORTATION

**Federal Motor Carrier Safety Administration**

1200 NEW JERSEY AVENUE, SE

WASHINGTON, DC 20590

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