20

Appendix B: Item Results and Benchmarks

For each item, your agency’s percent positive results are shown on a 0 to 100 scale, with the triangular arrow 

indicating where your agency falls. The gray bars represent the range of scores for the 41 small agencies surveyed 

that had 10 or more respondents. 

To understand how well your agency performed compared to other small agencies, focus on the location of the 

triangle within the gray bar. If the triangle is toward the right side of the bar, then your agency was above average 

on that item. If it is at the right edge of the bar, then you had the highest percent positive results for that item. 

Additionally, you can numerically compare your percent positive results to the combined small agency average, 

listed to the right of each item. 

0 Low High 100

Item Benchmarks FRTIB

Small 

Agencies, 

Combined

My Work Experience

 ‡1. I am given a real opportunity to improve my skills 

in my organization.

Low 31%; Your Agency 72%; High 89%.

67%

 2. I have enough information to do my job well.

Low 39%; Your Agency 65%; High 96%.

72%

 3. I feel encouraged to come up with new and better ways 

of doing things.

Low 31%; Your Agency 65%; High 85%.

63%

 4. My work gives me a feeling of personal accomplishment.

Low 51%; Your Agency 68%; High 92%.

75%

 5. I like the kind of work I do.

Low 63%; Your Agency 78%; High 97%.

84%

 6. I know what is expected of me on the job.

Low 41%; Your Agency 76%; High 100%.

80%

 7. When needed I am willing to put in the extra effort 

to get a job done.

Low 89%; Your Agency 94%; High 100%.

96%

 8. I am constantly looking for ways to do my job better.

Low 77%; Your Agency 91%; High 98%.

90%

 9. I have sufficient resources (for example, people, materials, 

budget) to get my job done.

Low 18%; Your Agency 57%; High 88%.

53%

 ‡10. My workload is reasonable.

Low 24%; Your Agency 63%; High 88%.

63%

 ‡11. My talents are used well in the workplace.

Low 31%; Your Agency 56%; High 86%.

62%

 ‡12. I know how my work relates to the agency’s goals.

Low 61%; Your Agency 84%; High 100%.

86%

72%

65%

65%

68%

78%

76%

94%

91%

57%

63%

56%

84%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).

Appendix B: Item Results and Benchmarks
21

Appendix B: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

Appendix B: Item Results and Benchmarks

 13. The work I do is important.

Low 75%; Your Agency 87%; High 100%.

89%

 14. Physical conditions (for example, noise level, temperature, 

lighting, cleanliness in the workplace) allow employees to 

perform their jobs well.

Low 51%; Your Agency 81%; High 96%.

79%

 15. My performance appraisal is a fair reflection of my performance.

Low 39%; Your Agency 71%; High 96%.

75%

 16. I am held accountable for achieving results.

Low 43%; Your Agency 84%; High 94%.

84%

 ‡17. I can disclose a suspected violation of any law, rule or 

regulation without fear of reprisal.

Low 32%; Your Agency 59%; High 85%.

65%

 18. My training needs are assessed.

Low 18%; Your Agency 68%; High 88%.

51%

 19. In my most recent performance appraisal, I understood what 

I had to do to be rated at different performance levels (for 

example, Fully Successful, Outstanding).

Low 31%; Your Agency 71%; High 100%.

70%

My Work Unit

 ‡20. The people I work with cooperate to get the job done.

Low 58%; Your Agency 74%; High 96%.

81%

 21. My work unit is able to recruit people with the right skills.

Low 24%; Your Agency 59%; High 77%.

56%

 22. Promotions in my work unit are based on merit.

Low 25%; Your Agency 47%; High 75%.

47%

 23. In my work unit, steps are taken to deal with a poor performer 

who cannot or will not improve.

Low 17%; Your Agency 37%; High 77%.

42%

 ‡24. In my work unit, differences in performance are recognized 

in a meaningful way.

Low 18%; Your Agency 41%; High 70%.

42%

 25. Awards in my work unit depend on how well employees 

perform their jobs.

Low 18%; Your Agency 49%; High 79%.

51%

 26. Employees in my work unit share job knowledge with each other.

Low 51%; Your Agency 72%; High 96%.

78%

 27. The skill level in my work unit has improved in the past year.

Low 39%; Your Agency 59%; High 81%.

61%

87%

81%

71%

84%

59%

68%

71%

74%

59%

47%

37%

41%

49%

72%

59%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).
22

Appendix B: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

Appendix B: Item Results and Benchmarks

 28. How would you rate the overall quality of work done by your 

work unit?

Low 70%; Your Agency 82%; High 100%.

88%

 ‡29. My work unit has the job-relevant knowledge and skills 

necessary to accomplish organizational goals.

Low 65%; Your Agency 83%; High 96%.

85%

My Agency

 30. Employees have a feeling of personal empowerment 

with respect to work processes.

Low 24%; Your Agency 42%; High 83%.

50%

 31. Employees are recognized for providing high quality products 

and services.

Low 31%; Your Agency 54%; High 86%.

56%

 32. Creativity and innovation are rewarded.

Low 22%; Your Agency 44%; High 76%.

44%

 33. Pay raises depend on how well employees perform their jobs.

Low 7%; Your Agency 26%; High 73%.

34%

 34. Policies and programs promote diversity in the 

workplace (for example, recruiting minorities and women, 

training in awareness of diversity issues, mentoring).

Low 33%; Your Agency 67%; High 86%.

58%

 35. Employees are protected from health and safety hazards 

on the job.

Low 57%; Your Agency 88%; High 100%.

82%

 36. My organization has prepared employees for potential 

security threats.

Low 21%; Your Agency 82%; High 98%.

73%

 37. Arbitrary action, personal favoritism and coercion for partisan 

political purposes are not tolerated.

Low 26%; Your Agency 51%; High 82%.

57%

 38. Prohibited Personnel Practices are not tolerated.

Low 33%; Your Agency 62%; High 96%.

70%

 39. My agency is successful at accomplishing its mission.

Low 33%; Your Agency 71%; High 96%.

76%

 ‡40. I recommend my organization as a good place to work.

Low 26%; Your Agency 61%; High 92%.

67%

 ‡41. I believe the results of this survey will be used to make 

my agency a better place to work.

Low 7%; Your Agency 50%; High 75%.

49%

82%

83%

42%

54%

44%

26%

67%

88%

82%

51%

62%

71%

61%

50%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).
23

Appendix B: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

Appendix B: Item Results and Benchmarks

My Supervisor

 42. My supervisor supports my need to balance work and other 

life issues.

Low 32%; Your Agency 91%; High 94%.

86%

 43. My supervisor provides me with opportunities to demonstrate 

my leadership skills.

Low 39%; Your Agency 76%; High 93%.

72%

 44. Discussions with my supervisor about my performance 

are worthwhile.

Low 31%; Your Agency 72%; High 87%.

70%

 45. My supervisor is committed to a workforce representative 

of all segments of society.

Low 45%; Your Agency 77%; High 91%.

75%

 46. My supervisor provides me with constructive suggestions to 

improve my job performance.

Low 31%; Your Agency 75%; High 86%.

68%

 47. Supervisors in my work unit support employee development.

Low 39%; Your Agency 78%; High 92%.

73%

 48. My supervisor listens to what I have to say.

Low 43%; Your Agency 85%; High 100%.

82%

 49. My supervisor treats me with respect.

Low 39%; Your Agency 86%; High 100%.

84%

 50. In the last six months, my supervisor has talked with me 

about my performance.

Low 31%; Your Agency 95%; High 100%.

83%

 51. I have trust and confidence in my supervisor.

Low 31%; Your Agency 76%; High 88%.

74%

 52. Overall, how good a job do you feel is being done by your 

immediate supervisor?

Low 39%; Your Agency 76%; High 100%.

76%

Leadership

 53. In my organization, senior leaders generate high levels of 

motivation and commitment in the workforce.

Low 17%; Your Agency 41%; High 77%.

45%

 54. My organization's senior leaders maintain high standards of 

honesty and integrity.

Low 27%; Your Agency 48%; High 89%.

56%

 55. Supervisors work well with employees of different backgrounds.

Low 39%; Your Agency 69%; High 92%.

69%

 ‡56. Managers communicate the goals of the organization.

Low 39%; Your Agency 62%; High 90%.

62%

91%

76%

72%

77%

75%

78%

85%

86%

95%

76%

76%

41%

48%

69%

62%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).
24

Appendix B: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

Appendix B: Item Results and Benchmarks

 57. Managers review and evaluate the organization's progress 

toward meeting its goals and objectives.

Low 38%; Your Agency 52%; High 93%.

61%

 58. Managers promote communication among different work units 

(for example, about projects, goals, needed resources).

Low 22%; Your Agency 55%; High 80%.

55%

 59. Managers support collaboration across work units to 

accomplish work objectives.

Low 35%; Your Agency 59%; High 85%.

60%

 60. Overall, how good a job do you feel is being done by 

the manager directly above your immediate supervisor?

Low 30%; Your Agency 60%; High 92%.

63%

 61. I have a high level of respect for my organization's senior leaders.

Low 26%; Your Agency 51%; High 87%.

56%

 62. Senior leaders demonstrate support for Work/Life programs.

Low 29%; Your Agency 69%; High 91%.

65%

My Satisfaction

 ‡63. How satisfied are you with your involvement in decisions 

that affect your work?

Low 33%; Your Agency 55%; High 91%.

57%

 ‡64. How satisfied are you with the information you receive from 

management on what's going on in your organization?

Low 18%; Your Agency 57%; High 79%.

52%

 ‡65. How satisfied are you with the recognition you receive 

for doing a good job?

Low 31%; Your Agency 55%; High 84%.

56%

 66. How satisfied are you with the policies and practices of your 

senior leaders?

Low 18%; Your Agency 46%; High 87%.

47%

 67. How satisfied are you with your opportunity to get a better 

job in your organization?

Low 13%; Your Agency 37%; High 60%.

34%

 68. How satisfied are you with the training you receive for your 

present job?

Low 25%; Your Agency 66%; High 82%.

54%

 ‡69. Considering everything, how satisfied are you with your job?

Low 33%; Your Agency 64%; High 94%.

69%

 70. Considering everything, how satisfied are you with your pay?

Low 32%; Your Agency 66%; High 88%.

62%

 ‡71. Considering everything, how satisfied are you with your 

organization?

Low 31%; Your Agency 62%; High 93%.

63%

52%

55%

59%

60%

51%

69%

55%

57%

55%

46%

37%

66%

64%

66%

62%

Note: Items included on the Annual Employee Survey are noted by a double dagger (‡).
25

Appendix B: Item Results and Benchmarks (continued)

Item Benchmarks

Small 

Agencies, 

0 Low High 100 Combined

FRTIB

Appendix B: Item Results and Benchmarks

Work/Life Programs

 72. Please select the response below that BEST describes your current teleworking schedule. (See Appendix C)

 73 - 78. How satisfied are you with the following Work/Life programs in your agency? 

 73. Telework

Low 16%; Your Agency 86%; High 94%.

76%

 74. Alternative Work Schedules (AWS, for example, compressed 

work schedule or flexible work schedule)

Low 16%; Your Agency 89%; High 100%.

81%

 75. Health and Wellness Programs (for example, onsite exercise, 

flu vaccination, medical screening, CPR Training, health and 

wellness fair)

Low 32%; Your Agency 75%; High 91%.

72%

 76. Employee Assistance Program (EAP, for example, short-term 

counseling, referral services, legal services, information services)

Low 18%; Your Agency 56%; High 86%.

55%

 77. Child Care Programs (for example, child care center, 

parenting classes and support groups, back-up care, 

flexible spending account)

Low 0%; Your Agency 40%; High 65%.

34%

 78. Elder Care Programs (for example, elder/adult care, support 

groups, speakers)

Low 0%; Your Agency 31%; High 57%.

27%

86%

89%

75%

56%

40%

31%