FRTIB Strategic Plan FY 2022-2026 
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Message from the 

Executive Director

Ravi Deo 

Executive Director

The Federal Retirement Thrift Investment Board’s (FRTIB/Agency) mission is to administer the Thrift 

Savings Plan (TSP/Plan) solely in the interest of participants and beneficiaries. That mission is of the

utmost importance to me and to everyone else at the Agency. 

Preparing for retirement is one of the most significant financial decisions a person makes in their

lifetime. The FRTIB helps current and former civilian employees and members of the uniformed

services prepare for their retirement years via the TSP. We do this by providing excellent investment

options, clear information through a variety of channels, and high-quality services, while maintaining 

extremely low costs.

We have created our FY22-26 Strategic Plan to guide our mission execution over the next five years.

The plan is the result of a year-long development process that draws from the insight and expertise

of our Board members, leadership team, staff members, and external experts.

We envision an FRTIB that is focused on helping our participants achieve their desired retirement 

outcomes by providing them with research-driven and customer-oriented retirement services, 

benefits, and tools that adapt to evolving participant needs. We will accomplish this vision through

a collaborative culture driven by our leadership team, an empowered and trained workforce of high 

performers, and our shift from managing recordkeeping and owning technology to a new operating

model that leverages our partners in the private sector to bring cutting edge operational approaches and 

technology. 

This document is an opportunity for us to share our strategic vision for the future with our 

stakeholders. I encourage all our stakeholders to read the FRTIB’s FY22-26 Strategic Plan, and I

thank all of those who participated in its development. The vision outlined in this strategic plan

builds on our accomplishments during the previous strategic plan cycle and demonstrates our 

continued commitment to serve our participants and help them retire with dignity.

Sincerely, 

Ravindra Deo, 

Executive Director

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Introduction 

Scope and Purpose of the Strategic Plan 

This strategic plan is a blueprint for the work that the FRTIB will

undertake during the next five years in its administration of the

TSP. The strategic plan defines our vision for our future state

and our fundamental beliefs on how we operate and foster our 

organizational culture. The plan outlines the strategic goals and

enterprise objectives through which we will address specific

challenges. It also establishes how we will measure our progress

toward our aspirational visionand outlines the steps we will take

toward that vision over the next five years. The strategic plan is

used to inform our stakeholders about where we will concentrate

our efforts and direct resources.

Our strategic plan informs decisions we make about resources

needed to implement our goals and objectives, including budget, 

time, and people. Following the release of this strategy, we will

define the activities and initiatives that will move us toward

accomplishing these goals and objectives in our strategic 

roadmap.

Over the course of the five-year strategic planning cycle, we

will monitor, assess, and evaluate our performance towards 

achieving this strategic vision, build on our successes, and learn 

from our areas of improvement.

About the FRTIB 

The FRTIB was created by the Federal Employees’ Retirement 

System Act of 1986 (FERSA) to administer the TSP as one element

in the three-part retirement program for civilian employees 

covered under the Federal Employee Retirement System 

(FERS). In the thirty-five years since the TSP received the first

civilian contributions, it has expanded to cover members of the

uniformed services, initially as a voluntary supplement, and now 

as a key component of the Blended Retirement System (BRS). 

The TSP is now the largest defined contribution retirement plan

with more than 6.2 million participants and nearly $709.6 billion

in assets under management. While the Plan’s growth over

the past thirty-five years represents a tremendous success,

expectations of additional growth, demographic changes,

evolving technology, and a changing defined contribution

industry present new challenges for the Agency. We began the

work of preparing for these challenges in the previous strategic

plan by shoring up our infrastructure and cyber posture and 

strengthening our foundation for delivering service excellence.

We remain committed to recognizing and addressing these

challenges as well as identifying opportunities to improve 

participants’ overall retirement readiness and ability to achieve 

their retirement goals. This commitment has enabled the Agency

to strategically prioritize improving participant experience and

outcomes, successfully transitioning to our new operating model, 

and investing in our staff over the course of the next strategic

planning cycle.

We have already begun the work to enable the Agency to adapt

to new challenges and opportunities through the shift to a new 

operating model, enabling us to be responsive to a changing 

environment and more flexible in the design and execution of

our strategy and mission.

“We help people retire with dignity”

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Our Mission: 

We administer the TSP solely in the interest of participants and beneficiaries.

Our Vision: 

• We achieve flawless operations.

• We help participants make smart choices.

• We spend participant money wisely.

• We make the FRTIB a great place to work; and a place where great work

gets done.

• We create excellent relationships with TSP stakeholders.

Our Values: 

Participant-Focused 

We are passionate about delivering services that improve financial outcomes for

participants. We listen, respect, and carefully consider the needs of participants in

all we do.

We value the interests of participants above those of all others.

Integrity 

We are trustworthy and value individual and organizational honesty, consistency,

and credibility. We ensure the security and financial integrity of the Thrift Savings

Fund.

We operate with independence and act ethically to carry out our fiduciary

responsibility.

Collaboration 

We value diversity and respect each other’s ideas and contributions.

We encourage open, candid dialogue and foster relationships based on trust and

shared objectives. We build partnerships to achieve greater outcomes than we

could alone.
Our Strategic Goals 

Participant

Services Participant

Outcomes 

Transition 

Strategy 

Agency

Operations 

Participant Outcomes 

Goal A: Improve

participant

retirement outcomes 

The Agency will provide 

participants the right 

investments, tools and 

information to define

and achieve their specific

retirement goals and 

understand how those 

goals can be realized. This 

will encourage savings 

best practices, such as 

contributing enough to 

receive the full employer 

match and sound 

withdrawal decisions 

that are advantageous 

throughout retirement. 

Delivering on this goal will 

result in more participants 

achieving retirement 

readiness. 

Objective A1: Enable improved participant

decision-making by providing customized

information 

We will equip participants with individualized

information that results in more informed decisionmaking on retirement choices and strategies.

Objective A2: Explore and implement plan

design and benefit policy enhancements

We will explore and implement plan design options

that provide greater opportunities for participants to 

achieve their retirement goals.

Objective A3: FRTIB outreach increases the 

percentage of participants taking a targeted

action 

We will drive improvements in participant retirement

readiness.

“Helping people achieve their desired retirement outcomes” 

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Participant Services 

Goal B: Provide 

top-tier defined 

contributions 

services to 

participants 

The Agency will provide 

participants with 

services that are on-par 

or superior to other toptier recordkeepers. 

These services include 

best-in-class security, as 

well as new tools and 

features that are 

adaptable to participant 

preferences and ensure 

an enhanced 

experience for our 

diverse and globally 

dispersed participants. 

Delivering on this goal 

will increase participant 

satisfaction with the 

TSP. 

Objective B1: Enhance awareness of how TSP 

services compare against those offered by

other defined contribution plans, providers, and

financial institutions

We will continually evaluate TSP services against other

defined contribution plans and financial institutions, to

inform service enhancements for the Plan. 

Objective B2: Understand and respond to 

participant service needs and expectations We will use various methods to gather insights into

participant’s service needs and expectations and

use those as key inputs in service changes and

enhancements. 

Objective B3: Collaborate with employing 

agencies and payroll offices to deliver more

seamless service to participants

We will work with employing agencies and payroll offices

to make it easier for participants to access and manage

their TSP accounts. 

Objective B4: Launch mutual fund window 

We will expand investment options by offering a mutual

fund window.

Agency Operations 

Goal C: Function as 

a high-performing

Agency 

The Agency will be 

proactive and resilient 

to internal and 

environmental changes 

while ensuring operations 

are effective. This will

mean ensuring that our 

workforce is appropriately 

trained to support 

operational needs and that 

staff are highly satisfied

in their employment. 

This environment of 

high performance 

will be supported by 

empowered, informed, 

and timely decisionmaking. Delivering on this 

goal will enable FRTIB to 

successfully implement 

the Agency’s mission. 

Objective C1: Strengthen financial stewardship

and operational accountability

We will be prudent and efficient with our operational

investments in order to maintain low fees and maximize

participant savings.

Objective C2: Proactively manage organizational

risks and leverage opportunities

We will identify, assess, manage, and mitigate

organizational and strategic risks and proactively

identify opportunities to strengthen operational 

capabilities and the organizational risk posture.

Objective C3: Reinforce FRTIB’s core values 

Our leaders and staff will model and reinforce FRTIB’s

core values across the organization.

Objective C4: Ensure that technology available to

staff helps them be more effective and efficient

We will provide employees with the technology and

tools that enable an effective workplace.

Objective C5: Enhance staff work/life balance and

boost employee satisfaction

We will continue to evaluate and offer work/life options

that support employee productivity, morale, and 

satisfaction.

Objective C6: Determine and create the physical

environment that supports the needs of FRTIB’s 

future state 

We will continually assess and deliver the physical

environment (location and configuration) that enables

employees to perform their jobs safely and well.

Objective C7: Reinforce the Agency’s

cybersecurity posture

We will continue to focus on ensuring the strength and

resilience of the Agency’s IT security posture.

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Transition Strategy 

Goal D: Transition 

successfully to a

managed services

operating model 

The Agency will prepare 

for and implement the 

transition so that there 

is little to no disruption 

to participants or Agency 

staff. Additionally, the

roles and responsibilities 

of FRTIB employees and 

our vendor partners will 

be clearly defined and

embraced. Delivering on 

this goal will allow FRTIB 

to operate successfully 

in a managed services 

environment and provide 

the foundation for the 

achievement the other 

strategic goals laid out in 

this Plan. 

 

 

Objective D1: Maintain program performance levels 

during the transition 

We will maintain Plan and Agency service levels

during and post-transition, for a successful transfer of 

operational capabilities to our new vendor partners.

Objective D2: Maintain participant satisfaction 

levels during the transition 

We will minimize disruption of services to participants

during and post-transition to our new vendor.

Objective D3: Embed the core principles and 

oversight of managed services into the FRTIB 

organization 

We will practice sound vendor management techniques

and align our organization to effectively adapt to the new

service model.

“Transitioning to a brighter future” 

Conclusion 

We look forward to the challenges and opportunities that the FRTIB faces 

over the next five years. At the beginning of this strategic cycle, we will

focus on the transition to our new managed services operating model 

and providing our staff the information and tools to be successful in our

new operating environment. Following this transition, we will have greatly

increased our ability to serve our participants and beneficiaries by being

able to focus on providing the tools, guidance and benefits that collectively

work to improve participant outcomes and experience with TSP services. 

Additionally, changes to our financial systems and Agency information

technology platform will enhance Agency capabilities and facilitate the

achievement of organizational excellence.

We pursue all of these goals with the aim of helping our participants retire with dignity. 

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