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                USDA.gov FNS Documents & Resources
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ResetResource | Policy Memos
    FD-152: Discontinuance of the High Security Seal Requirement for USDA Foods Deliveries
        The USDA Agricultural Marketing Service (AMS) will discontinue the requirement for vendors to use high security seals to secure USDA Foods deliveries as of July 1, 2023.
      04/05/2023
    Basic page
    USDA Foods Resources
        This page provides resources for food safety recalls and complaints about USDA Foods as well as product recall information for state distributing agencies participating in USDA’s food distribution programs.
      05/22/2020
    Basic page
    How to File a USDA Foods Complaint
        FNS monitors complaints about USDA Foods and coordinates the resolution of potential health hazards with the FNS Office of Food Safety for states, Indian Tribal Organizations (ITOs), and recipient agencies participating in any of the food distribution  programs.
      04/15/2020
    Resource | Webinars/Videos
    Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution
        This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.
      09/28/2017
    Resource | Webinars/Videos
    New Horizons in Reporting and Resolving USDA Food Issues in FDPIR
        In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).
      04/06/2017
    Resource | Webinars/Videos
    Demystifying USDA Foods Complaints Part 2: The Saga Continues
        In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.
      01/26/2017
    Resource | Webinars/Videos
    Applying the USDA Foods Complaint Process
        Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.
      01/07/2016
    Resource | Webinars/Videos
    Demystifying the USDA Foods Complaint Process Part One
        This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this Dec. 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.
      12/11/2015Page updated: October 14, 2021 Return to top

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