[Federal Register Volume 66, Number 30 (Tuesday, February 13, 2001)]
[Notices]
[Pages 10022-10023]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-3602]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Warren Grant Magnuson Clinical Center; Submission for OMB Review; 
Comment Request; Customer and Other Partners Satisfaction Surveys

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the Warren Grant Magnuson Clinical Center (CC), 
the National Institutes of Health (NIH) has submitted to the Office of 
Management and Budget (OMB) a request for review and approval of the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on December 
7, 2000, page 76659 and allowed 60-days for public comments. No public 
comments were received. The purpose of this notice is to allow an 
additional 30-days for public comment. The National Institutes of 
Health may not conduct or sponsor, and the respondent is not required 
to respond to, an information collection that has been extended, 
revised, or implemented on or after October 1, 1995, unless it displays 
a currently valid OMB control number.

[[Page 10023]]

Proposed Collection

    Title: Generic Clearance for Satisfaction Surveys of Customer and 
Other Partners.
    Type of Information Collection Request: Extension (OMB Control 
Number: 0925-0458). Need and Use of Information Collection: The 
information collected in these surveys will be used by Clinical Center 
personnel: (1) To evaluate the satisfaction of various Clinical Center 
customers and other partners with Clinical Center services; (2) to 
assist with the design of modifications of these services, based on 
customer input; (3) to develop new services, based on customer need; 
and (4) to evaluate the satisfaction of various Clinical Center 
customers and other partners with implemented service modifications. 
These surveys will almost certainly lead to quality improvement 
activities that will enhance and/or streamline the Clinical Center's 
operations. The major mechanisms by which the Clinical Center will 
request customer input is through surveys and focus groups. The surveys 
will be tailored specifically to each class of customer and to that 
class of customer's needs. Surveys will either be collected as written 
documents, as faxed documents, mailed electronically or collected by 
telephone from customers. Information gathered from these surveys of 
Clinical Center customers and other partners will be presented to, and 
used directly by management to enhance the services and operations of 
our organization. Frequency of Response: The participants will respond 
yearly. Affected public: Individuals and households, businesses and 
other for profit, small businesses and organizations. Type of 
respondents: These surveys are designed to assess the satisfaction of 
the Clinical Center's major internal and external customers with the 
services provided. These customers include, but are not limited to, the 
following groups of individuals: Clinical Center patients, family 
members of Clinical Center patients, visitors to the Clinical Center, 
National Institutes of Health investigators, NIH intramural 
collaborators, private physicians or organizations who refer patients 
to the Clinical Center, volunteers, vendors and collaborating 
commercial enterprises, small businesses, regulators, and other 
organizations. The annual reporting burden is as follows: Estimated 
Number of Respondents: 16,812; Estimated Number of Responses per 
Respondent: 1; Average Burden Hours per Response: .3168; and Estimated 
Total Annual Burden Hours Requested: 5,327.6.

                                            Table 1.--Burden Estimate
----------------------------------------------------------------------------------------------------------------
                                                                            Expected     Time to
                                                              Estimated     response     complete     Estimated
              Customer                   Type of survey       number to       rate        survey    burden hours
                                                             be surveyed   (percent)    (minutes)
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients...........  Questionnaire/               11,100           66           20        2436.6
                                      Telephone.
Family Members of Patients.........  Questionnaire/Post-            8500           38           10         533.3
                                      Card.
Visitors to the Clinical Center....  Questionnaire Post-            3500           15           10          87.5
                                      Card.
Former physician employees and       Electronic............          650           35           10          38.2
 trainees.
Guest workers/Guest researchers....  Electronic............          950           60           22         210
Extramural collaborators...........  Electronic............          600           30           15          45
Vendors and Collaborating            Questionnaire/Fax-Back         9500           17           18         475
 Commercial Enterprises.
Professionals and Organizations      Fax Back..............         9000           30           28        1250
 Referring Patients.
Regulators.........................  Fax Back..............           85           82           19          22
Volunteers.........................  Questionnaire.........          850           58           28         230
                                    ----------------------------------------------------------------------------
    Total..........................                                        n = 16,812                    5,327.6
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    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance extension is requested is $24,531 
annually. A contract has been let with a vendor to provide assistance 
in survey administration. The estimated annual cost of this contract is 
$25,000.00. There are no capital costs to report.

Requests for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the Clinical Center and the 
agency, including whether the information shall have practical utility; 
(2) The accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected and (4) Ways to minimize the 
burden of the collection of information on those who are to respond, 
including the use of automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the items contained in this notice, especially regarding the 
estimated public burden and associated response times, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed project, or to obtain a copy of the data collection plans 
and instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, Warran G. Magnuson Clinical Center, National Institutes 
of Health, Building 10, Room 2C 146, 9000 Rockville Pike, Bethesda, 
Maryland 20892, or call non-toll free: (301) 496-3515, or e-mail your 
request or comments, including your address to: <a href="/cdn-cgi/l/email-protection#d0b4b8b5beb4b5a2a3bfbe90b3b3febeb9b8feb7bfa6"><span class="__cf_email__" data-cfemail="fe9a969b909a9b8c8d9190be9d9dd0909796d0999188">[email protected]</span></a>.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received on or before 
March 15, 2001.

    Dated: February 7, 2001.
David K. Henderson,
Deputy Director for Clinical Care, CC.
[FR Doc. 01-3602 Filed 2-12-01; 8:45 am]
BILLING CODE 4140-01-M]


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