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HomeAbout UsMission & ValuesThe Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict.Our HistoryAgency DepartmentsOffice of the DirectorOffice of Procurement and Operational SupportOffice of Human ResourcesOffice of BudgetOffice of Information TechnologyOffice of FinanceOffice of the General CounselOffice of Field Operations (Regional)Office of Client ServicesOffice of Field Operations (National)Office of National ProjectsOffice of Conflict Management & Prevention/InternationalCenter for Conflict Resolution EducationOffice of Field AdministrationOffice of Policy and StrategyOffice of Congressional and Public AffairsOffice of Equal Employment Opportunity (EEO)LocationPhone: (202) 606-8100 
Fax: (202) 606-4251ServicesResolving Labor-Management DisputesCollective Bargaining MediationGrievance MediationAlternative Bargaining ProcessesTechnology Assisted Group Solutions -TAGSBuilding Labor-Management RelationshipsEffective Contract AdministrationEffective  CommunicationsLabor-Management Partnership BuildingOrganizational DevelopmentRepairing Broken RelationshipsAlternative Dispute Resolution for GovernmentWorkplace MediationAdministrative Program DisputesFacilitationDispute Resolution Systems DesignRegulatory NegotiationsPublic Policy DialoguesEducation and OutreachSkills Development TrainingFMCS InstituteFMCS Collaboration with UniversitiesInternational ServicesConferences and WorkshopsArbitrationRequesting a PanelArbitration Policies and ProceduresInformation for FMCS Roster ArbitratorsInformation on Joining the Arbitrator RosterArbitration Contact InformationResourcesFMCS CalendarForms & Applications for FMCS ServicesMediation Agreement FormsArbitrationNotice to FMCS of Upcoming Collective Bargaining (F-7)Labor-Management Grants ProgramFOIA RequestsDocuments and DataMulti-MediaListen to the Conflict Resolutionary PodcastFMCS 101 Video SeriesSpeeches & PresentationsFAQsNLMC InfoVirtual Services
Search for:  FMCS Institute
Home/Services/Education and Outreach/FMCS Institute FMCS InstitutePaula Shank2023-06-08T10:44:43-04:00						FMCS InstituteThe FMCS Institute for Conflict Management delivers practical, experience-based conflict resolution training for individuals and groups. Institute training is specifically designed to meet the real-world challenges of labor-management relations and organizational change. Programs allow participants to interact with and learn from experienced practitioners. The Institute staff is comprised of FMCS mediators and staff, and private sector arbitrators. Sessions are held online and at locations nationwide. ***Call 202-606-FMCS (3627) or email fmcs_institute@fmcs.gov with questions.***Click here for courses open for registrationThe Society for Human Resource Management (SHRM) has approved the FMCS Institute to join their Recertification Provider network. The FMCS Institute may now award SHRM Professional Development Credits (PDCs) for individuals seeking to recertify for SHRM-CP and SHRM-SCP certificates.**The FMCS Institute is an approved SHRM Recertification Provider!**
*The Society for Human Resource Management (SHRM) has approved the FMCS Institute to join their Recertification Provider network. The FMCS Institute may now award SHRM Professional Development Credits (PDCs) for individuals seeking to recertify for SHRM-CP and SHRM-SCP certificates.*The following core courses are regularly scheduled and are offered 2-3 times a year:Becoming a Labor ArbitratorThinking about becoming a labor arbitrator? This program is geared toward labor-management practitioners with substantial experience in industrial, labor, and employment relations looking to develop the skills essential for labor arbitration.
More InformationArbitrating in the Federal SectorSeeking to start or expand your labor arbitration practice in the federal sector? This two-day program is geared toward current FMCS Roster arbitrators needing a greater understanding of unique aspects of arbitration of disputes between federal agencies and their unions. The course will focus on the distinction between federal and private sector practice, with a review of the statutes, regulations, executive orders, and developing changes in direction at the FLRA. Substantial emphasis will be placed on working with case scenarios.
More InformationMediation SkillsIntegrating theory and practice, this course focuses on participants developing a conceptual and practical understanding of the mediation process as it is applied to workplace issues.
More InformationNegotiation SkillsDevelop the negotiation style, from traditional to interest-based, that is right for you and the bargaining climate in which you work. Through roleplay, discusson, and practice, learn to develop proposals and counter-proposals, work with a bargaining team, methods of persuasion, and “closing the deal.”
More InformationArbitration for AdvocatesImmerse yourself in an intensive program designed to enhance the arbitration skills of experienced labor relations practitioners.
More InformationArbitration for Advocates in the Federal SectorEnhance your arbitration and advocacy skills in a course that addresses both private and federal sector rules in a course designed for experienced labor relations practitioners who wish to develop their skills in federal sector work.
More InformationThe Art and Science of Dealing with Difficult PeopleEach and every day, we encounter people whose behavior comes across to us as obstructive,obnoxious, stubborn, offensive, or worse. What are the roots of difficult behavior and how we can improve those interactions?
More InformationThe Art and Science of InquiryExplore and practice how to best use questions to bring parties that are in conflict together, and facilitate problem-solving discussions.
More InformationThe courses listed below (and others) are made available from time to time upon request. Please check our registration page frequently for updates and/or contact us at fmcs_institute@fmcs.gov for further information about these courses as well as customized courses tailored specifically to your needs:Implicit Bias and Micro-AggressionIn this highly interactive webinar, participants have the opportunity to be reflective about their own and other’s unconscious attitudes and the impact of those biases on our perceptions of and behavior toward each other, and to develop harm-reducing strategies.
More InformationCan't We All Just Get Along? Bullying BehaviorAfter this presentation, participants should be able to identify issues associated with workplace bullying and how they may turn them into EEO complaints & grievances; identify best route for resolution of bullying complaints; assess strategies before, during and after an episode of bullying; and identify management and workplace allies to deter and or resolve bullying issues.
More InformationThe Consciously Competent NeutralLearn skills that will enable you to become a more effective neutral by identifying the subconscious and instinctive mental processes that can impact your ability to remain neutral.
More InformationEvidence and Witness Examination in ArbitrationEmphasizing evidence and witness examination in labor arbitration; this course expands upon the Institute’s basic course: Arbitration for Advocates.
More InformationLeadership Conflict Resolution Skills: The Six Competencies of Outcome-Based CommunicationResolving conflict can be challenging. Asking the right questions the right way is a key skill for anyone who wants to be an effective problem-solver in the midst of conflict.
More InformationMeeting Madness: Tools and techniques to make your meetings matterWhether you are a facilitator or a participant, this training can help your meetings be more energized, more effective, and more efficient. People who participate in your meetings in the future are likely to say, “That was a great meeting!” rather than, “I couldn’t wait for that meeting to end!” The 3-day version will give you many meeting strategies, including ways to prepare for meetings, problem analysis tools, interest-based problem solving, communication techniques, decision making tools, and many ways of responding to difficult or dysfunctional behavior.
This highly interactive three-day course also offers an optional “add-on” over Thursday and Friday to provide significant focus and role playing, as well as additional content such as group mission statements, feedback mechanisms, and ways of involving remote participants. While days 1-3 provide all the foundation you need to stop the meeting madness, the optional days of 4-5 will take that tool kit to a higher level!
More InformationClick here for courses open for registrationServicesResolving Labor-Management Disputes
Collective Bargaining Mediation
Alternative Bargaining Processes
Grievance Mediation
Technology Assisted Group Solutions -TAGS
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Building Labor-Management Relationships
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FMCS Collaboration with Universities
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Arbitration for Advocates
Arbitration for Advocates in the Federal Sector
Art and Science of Dealing with Difficult People
Becoming a Labor Arbitrator
Can’t We All Just Get Along?   Bullying Behavior
Essential Neutral Skills Series: Consciously Competent Neutral
Essential Neutral Skills Series: The Art and Science of Inquiry
Evidence and Witness Examination in Arbitration
Generational Divide: Myth, Reality, or Should We Go Back to Work
Leadership Conflict Resolution Skills: The Six Competencies of Outcome-Based Communication
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Meeting Madness: Tools and techniques to make your meetings matter
Negotiation Skills
Skills Development Training
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