{"id":2431,"date":"2018-09-11T13:54:01","date_gmt":"2018-09-11T17:54:01","guid":{"rendered":"\/?page_id=2431"},"modified":"2022-11-17T12:31:30","modified_gmt":"2022-11-17T16:31:30","slug":"consumer-affairs-dispute-resolution-services","status":"publish","type":"page","link":"\/databases-services\/consumer-affairs-dispute-resolution-services\/","title":{"rendered":"Consumer Affairs & Dispute Resolution Services"},"content":{"rendered":"<h1>Consumer Affairs & Dispute Resolution Services<\/h1>\n<p>Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs & Dispute Resolution Services\u2019 (CADRS)\u00a0alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:<\/p>\n<ul>\n<li><a href=\"\/resources-services\/cargo-shipment-assistance\/\">Cargo Shipments<\/a><\/li>\n<li><a href=\"\/resources-services\/protect-your-international-move\/\">Household Goods Shipments<\/a><\/li>\n<li><a href=\"\/resources-services\/cruise-passenger-assistance\/\">Cruises<\/a><\/li>\n<li><a href=\"\/resources-services\/cadrs-resources\/\">General CADRS Resources<\/a><\/li>\n<\/ul>\n<h2>Parties Requesting CADRS Services<\/h2>\n<ul>\n<li>Shippers<\/li>\n<li>NVOCCs and ocean freight forwarders<\/li>\n<li>VOCCs<\/li>\n<li>Cruise Operators and passengers<\/li>\n<li>Truckers<\/li>\n<li>Marine terminal operators (including port authorities)<\/li>\n<\/ul>\n<h2>Requesting Dispute Resolution Services<\/h2>\n<p>When requesting assistance, please complete the appropriate form,\u00a0add any supporting documentation, and submit it to <a href=\"mailto:complaints@fmc.gov\">complaints@fmc.gov<\/a>.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2022\/07\/PVOForm32.pdf\">Dispute Resolution Service Request – Cruise (FMC-32)<\/a><\/p>\n<p><a href=\"\/wp-content\/uploads\/2022\/07\/CargoForm33.pdf\">Dispute Resolution Service Request – Cargo (FMC-33)<\/a><\/p>\n<h2>Request a Speaker<\/h2>\n<p>To request a CADRS staff member to speak at your next function please\u00a0<a href=\"mailto:complaints@fmc.gov\">contact CADRS<\/a>.<\/p>\n<h2>Contact Information<\/h2>\n<p>General Questions:\u00a0<a href=\"mailto:Inquiries@fmc.gov\">Inquiries@fmc.gov<\/a><\/p>\n<p>Assistance with cargo and cruise problems:\u00a0<a href=\"mailto:complaints@fmc.gov\">complaints@fmc.gov<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumer Affairs & Dispute Resolution Services Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs & Dispute Resolution Services\u2019 (CADRS)\u00a0alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to... <a class=\"read-more\" href=\"\/databases-services\/consumer-affairs-dispute-resolution-services\/\">Read More »<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":2424,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/pages\/2431"}],"collection":[{"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/comments?post=2431"}],"version-history":[{"count":18,"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/pages\/2431\/revisions"}],"predecessor-version":[{"id":7249,"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/pages\/2431\/revisions\/7249"}],"up":[{"embeddable":true,"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/pages\/2424"}],"wp:attachment":[{"href":"https:\/\/www.fmc.gov\/wp-json\/wp\/v2\/media?parent=2431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}