{"id":5065,"date":"2024-05-24T15:28:02","date_gmt":"2024-05-24T19:28:02","guid":{"rendered":"https:\/\/www.fmc.gov\/?post_type=article&p=5065"},"modified":"2024-07-10T15:04:48","modified_gmt":"2024-07-10T19:04:48","slug":"american-queen-voyages-update-on-refund-process","status":"publish","type":"article","link":"https:\/\/www.fmc.gov\/articles\/american-queen-voyages-update-on-refund-process\/","title":{"rendered":"American Queen Voyages \u2014 Update on Refund Process"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"surety-bond-processes\">SURETY BOND PROCESSES<\/h2>\n\n\n<p>Passengers who had booked travel aboard an American Queen Voyages (AQV) vessel departing from a United States port may file a refund claim against the surety bond. The now-insolvent company was required to maintain this form of financial coverage under the Federal Maritime Commission regulations. Instructions for how to file a refund claim against the surety bond can be found on the <a href=\"https:\/\/aqvrefunds.com\/capture\/upload\">AQV Customer Claims Portal<\/a>.<\/p>\n\n\n\n<p>The surety bond is being administered by Argonaut Insurance Company (Argonaut). If necessary, passengers can contact Argonaut directly by email at <a href=\"mailto:Hornblower.Claims@ArgoSurety.com\">Hornblower.Claims@ArgoSurety.com<\/a>\u00a0or via mail to: Argo Group US, Attn: Hornblower\/AQV Claims, 711 Broadway, Suite 400, San Antonio, TX 78215, United States of America.<\/p>\n\n\n\n<p>All passengers must file a refund claim via the AQV Customer Claims Portal as the initial step in making a claim against the surety bond. There is no specific deadline for passenger refund claims against the surety bond \u2013 passengers can file full or partial refund claims against AQV\u2019s surety bond at any time. Argonaut is obligated to pay valid claims within 90 days of the claim submission to them.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"bankruptcy-proceedings\">BANKRUPTCY PROCEEDINGS<\/h2>\n\n\n<p>Making a refund claim against the surety bond is a separate process from the AQV bankruptcy proceeding. Passengers who do not want to file their claims against AQV through the bankruptcy proceeding can file their claims against the surety bond through the AQV Customer Claims Portal described above. Any passenger seeking to file claims directly against AQV in addition to, or in lieu of, filing claims against the surety bond should also review information regarding the bankruptcy and submission of bankruptcy claims at <a href=\"https:\/\/cases.omniagentsolutions.com\/?clientId=3682\">https:\/\/omniagentsolutions.com\/Hornblower<\/a>.<\/p>\n\n\n\n<p>Participation in the bankruptcy proceeding does not limit access to seeking a refund via the surety bond. Passengers unable to resolve all or part of their claims through the bankruptcy proceeding can still make a claim against the surety bond. Passengers receiving a partial refund through the bankruptcy proceeding can still file a claim against the surety bond for the remainder of the deposit. A passenger who misses the so-called \u201cBar Date\u201d deadline to file a claim in the bankruptcy proceeding can still file a claim against the surety bond for the entire deposit.<\/p>\n\n\n\n<p>The Federal Maritime Commission\u2019s Bureau of Certification and Licensing is available to assist passengers with respect to questions about AQV or their refund claim procedures and may be contacted by phone at (202) 523-5818 or e-mail at <a href=\"mailto:pvo@fmc.gov\">pvo@fmc.gov<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SURETY BOND PROCESSES Passengers who had booked travel aboard an American Queen Voyages (AQV) vessel departing from a United States port may file a refund claim against the surety bond. The now-insolvent company was required to maintain this form of financial coverage under the Federal Maritime Commission regulations. Instructions for how to file a refund [...]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","categories":[5],"tags":[],"class_list":["post-5065","article","type-article","status-publish","hentry","category-news-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>American Queen Voyages \u2014 Update on Refund Process - Federal Maritime Commission<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmc.gov\/articles\/american-queen-voyages-update-on-refund-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"American Queen Voyages \u2014 Update on Refund Process - Federal Maritime Commission\" \/>\n<meta property=\"og:description\" content=\"SURETY BOND PROCESSES Passengers who had booked travel aboard an American Queen Voyages (AQV) vessel departing from a United States port may file a refund claim against the surety bond. 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