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HomeAbout UsMission & ValuesThe Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict.Our HistoryAgency DepartmentsOffice of the DirectorOffice of Procurement and Operational SupportOffice of Human ResourcesOffice of BudgetOffice of Information TechnologyOffice of FinanceOffice of the General CounselOffice of Field Operations (Regional)Office of Client ServicesOffice of Field Operations (National)Office of National ProjectsOffice of Conflict Management & Prevention/InternationalCenter for Conflict Resolution EducationOffice of Field AdministrationOffice of Policy and StrategyOffice of Congressional and Public AffairsOffice of Equal Employment Opportunity (EEO)LocationPhone: (202) 606-8100 
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Search for:  Art and Science of Dealing with Difficult People
Home/Services/Education and Outreach/FMCS Institute/Art and Science of Dealing with Difficult People Art and Science of Dealing with Difficult PeopleKimberly Warren2016-11-01T17:33:13-04:00						**Course Description:**
Difficult people are everywhere! Or are they?  Each and every day, we encounter people whose behavior comes across to us as obstructive, obnoxious, stubborn, offensive, or worse.  What are the roots of difficult behavior; and what are the best strategies for dealing with these encounters?  Understanding the human emotional response process can lend great insight into these perplexing questions.  Following this workshop, participants will be able to identify the elements of human interpersonal reactions at play in a given situation and recognize emotional response cues that can guide them in refocusing a conflict encounter that’s gone awry and improve conflict resolution outcomes.Click here for courses open for registrationServicesResolving Labor-Management Disputes
Collective Bargaining Mediation
Alternative Bargaining Processes
Grievance Mediation
Technology Assisted Group Solutions -TAGS
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Can’t We All Just Get Along?   Bullying Behavior
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