Providing Practical, Customized Conflict Training 

FMCS Institute for Conflict Management

 Mediation Skills

 Negotiation Skills

 Becoming a Labor Arbitrator

 Labor Arbitration for Advocates

 Facilitation Skills

 Advanced Communication and Leadership

 Indispensable Elements of Effective Meetings

 Advanced Neutral Skills

 Art and Science of Inquiry

 Bridging the Gap in Generational Diversity

What Is the FMCS Institute for Conflict Management?

The FMCS Institute for Conflict Management provides centralized classroom training in mediation, arbitration, workplace violence prevention, negotiations, and organizational development. Courses are offered away from the worksite to foster a receptive and safe learning 

environment. By offering curricula in a variety of work-related subjects, customers' particular 

requirements receive special attention. We work with respected academicians, labor leaders, management leaders, and arbitrators in providing the latest in conflict management 

theories and practice. Our courses draw participants from both labor and management in 

many industries. We will design courses specifically to meet your needs. 

The FMCS Institute is an approved Society for Human Resource Management (SHRM) 

Recertification provider and may award SHRM Professional Development Credits (PDCs) for 

individuals seeking to recertify for SHRM-CP and SHRM-SCP certificates. Many courses are 

also approved for CLE credit for attorneys.

What Does the Institute Teach?

Institute courses include training in: 

Are you prepared with the necessary training to meet the real-world challenges of 

labor-management relations and organizational change?

FMCS | One Independence Square | 250 E St. SW, Washington, D.C. 20427 | 202-606-8100 | www.fmcs.gov
“With the help of respected academicians, labor leaders, management leaders, and arbitrators, we customize 

centralized classroom training in mediation, arbitration, workplace violence prevention, negotiations, and 

organizational development. Customers’ particular requirements receive special attention.”

Where Are the Courses Offered?

Courses are offered at locations throughout the country 

and can be customized to meet special needs. For the 

convenience of our customers, we can make arrangements with a quality hotel or conference center and give 

courses at a location of your choosing. Our focus is to 

provide a comfortable and safe teaching environment, 

where openness and experimentation are encouraged. 

Our objective is for you to return to your work environment 

with real skills acquired from veteran practitioners.

How Much Does It Cost to Register for a Course?

Pricing for courses is affordable, and both group and multiple course discounts are 

available. 

For More Information

If your organization is looking for ways to improve its customer relations, better manage 

conflict, develop core values that put people first, and improve personnel procedures, 

call on the Institute to help you design a program that suits your needs. 

For more information about the FMCS Institute, course offerings, locations, and dates, 

visit our website at www.fmcs.gov or call 202-606-3627.

FMCS | One Independence Square | 250 E St. SW, Washington, D.C. 20427 | 202-606-8100 | www.fmcs.gov