[Federal Register Volume 66, Number 245 (Thursday, December 20, 2001)]
[Notices]
[Page 65723]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-31335]



[[Page 65723]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Food and Drug Administration

[Docket No. 01N-0301]


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Customer/Partner Service Surveys

AGENCY: Food and Drug Administration, HHS.

ACTION: Notice.

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SUMMARY: The Food and Drug Administration (FDA) is announcing that the 
proposed collection of information listed below has been submitted to 
the Office of Management and Budget (OMB) for review and clearance 
under the Paperwork Reduction Act of 1995.

DATES: Submit written comments on the collection of information by 
January 22, 2002.

ADDRESSES: Submit written comments on the collection of information to 
the Office of Information and Regulatory Affairs, OMB, New Executive 
Office Bldg., 725 17th St. NW., rm. 10235, Washington, DC 20503, Attn: 
Stuart Shapiro, Desk Officer for FDA.

FOR FURTHER INFORMATION CONTACT: JonnaLynn P. Capezzuto, Office of 
Information Resources Management (HFA-250), Food and Drug 
Administration, 5600 Fishers Lane, Rockville, MD 20857, 301-827-4659.

SUPPLEMENTARY INFORMATION: In compliance with 44 U.S.C. 3507, FDA has 
submitted the following proposed collection of information to OMB for 
review and clearance.

Customer/Partner Service Surveys (OMB Control No. 0910-0360)--
Extension

    Under section 903 of the Federal Food, Drug, and Cosmetic Act (21 
U.S.C. 393), FDA is authorized to conduct research and public 
information programs about regulated products and responsibilities of 
the agency. Executive Order 12862, entitled ``Setting Customer Service 
Standards,'' directs Federal agencies that ``provide significant 
services directly to the public'' to ``survey customers to determine 
the kind and quality of services they want and their level of 
satisfaction with existing services.'' FDA is seeking OMB clearance to 
conduct a series of surveys to implement Executive Order 12862. 
Participation in the surveys is voluntary. This request covers 
customer/partner service surveys of regulated entities, such as: Food 
processors; cosmetic, drug, biologic and medical device manufacturers; 
consumers; and health professionals. The request also covers 
``partner'' (State and local governments) customer service surveys. FDA 
will use the information from these surveys to identify strengths and 
weaknesses in service to customers/partners and to make improvements. 
The surveys will measure timeliness, appropriateness and accuracy of 
information, courtesy, and problem resolution in the context of 
individual programs. FDA projects 25 customer/partner service surveys 
per year, with a sample of between 50 and 6,000 customers each, 
requiring an average of 18 minutes for review/completion per survey. 
Some of these surveys will be repeats of earlier surveys, for purposes 
of monitoring customer/ partner service and developing long-term data.
    In the Federal Register of July 25, 2001 (66 FR 38711), FDA 
published a 60-day notice requesting public comment on the information 
collection provisions. No comments were received.
    FDA estimates the burden of this collection of information as 
follows:

                                                     Table 1.--Estimated Annual Reporting Burden\1\
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                                                                           Annual Frequency      Total Annual
                   Type of Survey                     No. of Respondents     per Response          Responses      Hours per Response      Total Hours
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Mail/telephone/fax/web-based                             20,000                   1              20,000                    .30            6,000
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\1\ There are no capital costs or operating and maintenance costs associated with this collection of information.


    Dated: December 13, 2001.
Margaret M. Dotzel,
Associate Commissioner for Policy.
[FR Doc. 01-31335 Filed 12-19-01; 8:45 am]
BILLING CODE 4160-01-S