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HomeAbout UsMission & ValuesThe Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict.Our HistoryAgency DepartmentsOffice of the DirectorOffice of Procurement and Operational SupportOffice of Human ResourcesOffice of BudgetOffice of Information TechnologyOffice of FinanceOffice of the General CounselOffice of Field Operations (Regional)Office of Client ServicesOffice of Field Operations (National)Office of National ProjectsOffice of Conflict Management & Prevention/InternationalCenter for Conflict Resolution EducationOffice of Field AdministrationOffice of Policy and StrategyOffice of Congressional and Public AffairsOffice of Equal Employment Opportunity (EEO)LocationPhone: (202) 606-8100 
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Search for:  Mediation Skills
Home/Services/Education and Outreach/FMCS Institute/Mediation Skills Mediation SkillsPaula Shank2016-11-01T17:33:15-04:00						**Description:**Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.
Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.
**Topics Include:**
Understanding negotiations in the mediation
Introduction to mediation fundamentals: protocols, caucuses and side-bars
Tools and techniques of mediation
Ethical considerations in workplace mediation
Defining different mediation styles: directive / evaluative and facilitative
Upon successful completion of this course, participants will receive an FMCS Certificate of Training.Click here for courses open for registrationServicesResolving Labor-Management Disputes
Collective Bargaining Mediation
Alternative Bargaining Processes
Grievance Mediation
Technology Assisted Group Solutions -TAGS
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