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HomeAbout UsMission & ValuesThe Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict.Our HistoryAgency DepartmentsOffice of the DirectorOffice of Procurement and Operational SupportOffice of Human ResourcesOffice of BudgetOffice of Information TechnologyOffice of FinanceOffice of the General CounselOffice of Field Operations (Regional)Office of Client ServicesOffice of Field Operations (National)Office of National ProjectsOffice of Conflict Management & Prevention/InternationalCenter for Conflict Resolution EducationOffice of Field AdministrationOffice of Policy and StrategyOffice of Congressional and Public AffairsOffice of Equal Employment Opportunity (EEO)LocationPhone: (202) 606-8100 
Fax: (202) 606-4251ServicesResolving Labor-Management DisputesCollective Bargaining MediationGrievance MediationAlternative Bargaining ProcessesTechnology Assisted Group Solutions -TAGSBuilding Labor-Management RelationshipsEffective Contract AdministrationEffective  CommunicationsLabor-Management Partnership BuildingOrganizational DevelopmentRepairing Broken RelationshipsAlternative Dispute Resolution for GovernmentWorkplace MediationAdministrative Program DisputesFacilitationDispute Resolution Systems DesignRegulatory NegotiationsPublic Policy DialoguesEducation and OutreachSkills Development TrainingFMCS InstituteFMCS Collaboration with UniversitiesInternational ServicesConferences and WorkshopsArbitrationRequesting a PanelArbitration Policies and ProceduresInformation for FMCS Roster ArbitratorsInformation on Joining the Arbitrator RosterArbitration Contact InformationResourcesFMCS CalendarForms & Applications for FMCS ServicesMediation Agreement FormsArbitrationNotice to FMCS of Upcoming Collective Bargaining (F-7)Labor-Management Grants ProgramFOIA RequestsDocuments and DataMulti-MediaListen to the Conflict Resolutionary PodcastFMCS 101 Video SeriesSpeeches & PresentationsFAQsNLMC InfoVirtual Services
Search for:  Arbitration Contact Information
Home/Services/Arbitration/Arbitration Contact Information Arbitration Contact InformationArthur Pearlstein2023-06-21T11:09:06-04:00						The Office of Arbitration names, areas of responsibility, and contact information for personnel are listed below. The Office of Arbitration main line is (202) 606-5111.
**Arthur Pearlstein**, Director of Arbitration (202) 606-5111. Has overall responsibility for the FMCS arbitration program. Handles program management and policy, as well as education and outreach to the labor relations community. Deals with complex issues, disputes and concerns over rules and regulations of the program, violation of the Arbitrator Code of Professional Responsibility, and matters of first impression. E-mail: apearlstein@fmcs.gov
**Karen Pierce**, Supervisor of Case Administration (202) 606-3672. Supervises the work of the Case Administrators, including resolving customer concerns regarding FMCS panels. Handles complaints from parties regarding overdue awards and scheduling. Administers placement of arbitrators on the FMCS Roster. Monitors changes to biographical sketches of arbitrators.  E-mail: kpierce@fmcs.gov
**Shakima Wright**, Senior Program Assistant (202) 606-5329. Responds to requests for nationwide panels and permanent panels (Lists). Notifies parties regarding past due payments owed to arbitrators. Processes the annual arbitrator listing fees. Case administrator for states listed below. E-mail: swright@fmcs.gov
**Patricia Young**, Staff Assistant (202) 606-5111. Receives incoming calls on the main Arbitration telephone line and routes to appropriate staff contact; Program Assistant to Director of Arbitration. E-mail: pyoung@fmcs.gov

**Case Administration by State**
Keith Johnson
Case Administrator
Phone: (202) 606-5118
Email:    kjohnson@fmcs.govResponsible for cases from the following states: Alaska, Arkansas, Armed Forces Americas (AA), Delaware, Indiana, Iowa,  Minnesota, Mississippi, Missouri, New Jersey, North Carolina, Pennsylvania, Puerto Rico,  South Carolina, Utah, Vermont, Virginia, Virgin Islands, and West Virginia.
Suzanne Nichter
Case Administrator
Phone:   (202) 606-5129
Email:    snichter@fmcs.govResponsible for cases from the following states: Arizona, Armed Forces Europe (AE), California, Connecticut, Georgia, Hawaii,  Idaho, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Montana, Nebraska, New Mexico, North Dakota, South Dakota, Texas, and Wyoming.
Shakima Wright
Case Administrator
Phone: (202) 606-5329
Email:    swright@fmcs.gov
Responsible for cases from the following states: Alabama, Armed Forces Pacific (AP), Colorado, District of Columbia, Florida, Illinois, Maryland, Michigan, Nevada, New Hampshire, New York, Ohio, Oklahoma, Oregon, Rhode Island, Tennessee, Washington, and Wisconsin.ServicesResolving Labor-Management Disputes
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FMCS Collaboration with Universities
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Arbitration for Advocates
Arbitration for Advocates in the Federal Sector
Art and Science of Dealing with Difficult People
Becoming a Labor Arbitrator
Can’t We All Just Get Along?   Bullying Behavior
Essential Neutral Skills Series: Consciously Competent Neutral
Essential Neutral Skills Series: The Art and Science of Inquiry
Evidence and Witness Examination in Arbitration
Generational Divide: Myth, Reality, or Should We Go Back to Work
Leadership Conflict Resolution Skills: The Six Competencies of Outcome-Based Communication
Mediation Skills
Meeting Madness: Tools and techniques to make your meetings matter
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Skills Development Training
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Requesting a Panel
Arbitration Policies and Procedures
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Information for FMCS Roster Arbitrators
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