FacebookTwitterYouTubeEmail
CareersFAQsContact UsSite Map

HOW CAN WE HELP YOU?
Search for:
HomeAbout UsMission & ValuesThe Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict.Our HistoryAgency DepartmentsOffice of the DirectorOffice of Procurement and Operational SupportOffice of Human ResourcesOffice of BudgetOffice of Information TechnologyOffice of FinanceOffice of the General CounselOffice of Field Operations (Regional)Office of Client ServicesOffice of Field Operations (National)Office of National ProjectsOffice of Conflict Management & Prevention/InternationalCenter for Conflict Resolution EducationOffice of Field AdministrationOffice of Policy and StrategyOffice of Congressional and Public AffairsOffice of Equal Employment Opportunity (EEO)LocationPhone: (202) 606-8100 
Fax: (202) 606-4251ServicesResolving Labor-Management DisputesCollective Bargaining MediationGrievance MediationAlternative Bargaining ProcessesTechnology Assisted Group Solutions -TAGSBuilding Labor-Management RelationshipsEffective Contract AdministrationEffective  CommunicationsLabor-Management Partnership BuildingOrganizational DevelopmentRepairing Broken RelationshipsAlternative Dispute Resolution for GovernmentWorkplace MediationAdministrative Program DisputesFacilitationDispute Resolution Systems DesignRegulatory NegotiationsPublic Policy DialoguesEducation and OutreachSkills Development TrainingFMCS InstituteFMCS Collaboration with UniversitiesInternational ServicesConferences and WorkshopsArbitrationRequesting a PanelArbitration Policies and ProceduresInformation for FMCS Roster ArbitratorsInformation on Joining the Arbitrator RosterArbitration Contact InformationResourcesFMCS CalendarForms & Applications for FMCS ServicesMediation Agreement FormsArbitrationNotice to FMCS of Upcoming Collective Bargaining (F-7)Labor-Management Grants ProgramFOIA RequestsDocuments and DataMulti-MediaListen to the Conflict Resolutionary PodcastFMCS 101 Video SeriesSpeeches & PresentationsFAQsNLMC InfoVirtual Services
Search for:  Office of Client Services – Associated Units
Home/About Us/Agency Departments/Office of Field Operations (Regional)/Office of Client Services/Office of Client Services – Associated Units Office of Client Services – Associated UnitsD2023-10-10T13:25:03-04:00						Office of Client ServicesClient Services UnitThis unit is focused on all aspects of delivering high quality client service from marketing and outreach to service intake requests, service delivery and customer feedback.Arbitration Office/UnitThe labor policy of the United States promotes and encourages the use of voluntary arbitration to resolve disputes over the interpretation or application of collective bargaining agreements. Voluntary arbitration and fact-finding are important features of constructive labor-management relations and virtually all collective bargaining agreements contain arbitration provisions. FMCS administers a roster of qualified labor arbitrators. We promptly provide arbitrator panels from the roster when parties request and appoint arbitrators pursuant to parties’ agreement. The director provides education, advocacy, and outreach to actual and prospective FMCS arbitration customers.
**Arbitration office phone**: 202-606-5111Please email all arbitration requests to Arbitration@fmcs.gov as we are no longer accepting faxes.
For more detailed information about the FMCS arbitration program, click on Arbitration Services.Notice Processing UnitA party to a collective bargaining agreement is required by statute to notify FMCS within 30 days (60 days if it involves employees of a healthcare institution) of serving notice to the other party of intent to terminate or modify the agreement. Our dedicated Notice Processing staff is responsible for ensuring timely and accurate recording of these notices of collective bargaining contract termination or modifications (F-7 notice). Online submission of the notice is simple and creates a clear record to protect the submitting party. When the employer is a healthcare institution, a labor organization is separately required to notify FMCS at least ten days prior to any strike, picket, or other concerted refusal to work.
**Notice Processing Unit phone**: 202-606-5499Please email all strikes/picket information to F7Notice@fmcs.gov as we are no longer accepting faxes.Inter-Agency Agreement Processing UnitInter-Agency Agreement Processing Unit
This staff is responsible for processing federal agency agreements to see that services requested by other agencies are properly contracted and routed for service delivery.Shared Neutrals Program/UnitThe Office of Client Services is also responsible for an inter-agency mediation program called “Shared Neutrals” (SN). Upon request, SN assists participating federal agencies through a pool of trained, collateral-duty federal employees who provide mediation services to agencies other than their own in exchange for like services to the program from the recipient agency. For more information on the program, please visit the web page for Shared Neutrals.About UsMission & Values
Our History
Agency Departments
Office of the Director
Office of the General Counsel
Office of Procurement and Operational Support
Office of Finance
Office of Budget
Office of Human Resources
Office of Information Technology
Office of Field Operations (Regional)
Office of Client Services
Office of Client Services – Associated Units
Office of Field Administration
Office of Field Operations (National)
Office of National Projects
Office of Conflict Management & Prevention/International
Office of International Affairs
Center for Conflict Resolution Education
Office of Policy and Strategy
Office of Congressional and Public Affairs
Office of Equal Employment Opportunity (EEO)
Locations
National Headquarters Copyright 2020 FMCS | All Rights Reserved | Privacy Policy  |  EEO/No FEAR Act  |  PAR  |  Terms of Use  |  FOIA  |  Section 508 |  SORNs
FacebookTwitterYouTubeEmail