{"id":350,"date":"2024-03-28T11:59:15","date_gmt":"2024-03-28T15:59:15","guid":{"rendered":"https:\/\/www.fmc.gov\/?page_id=350"},"modified":"2024-06-25T14:17:03","modified_gmt":"2024-06-25T18:17:03","slug":"cruise-service-issues","status":"publish","type":"page","link":"https:\/\/www.fmc.gov\/complaints-and-assistance\/cruise-service-issues\/","title":{"rendered":"Cruise Passenger Assistance"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"cruise-service-issues\">Cruise Service Issues<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>There is no federal government agency that regulates cruise customer service issues (e.g. itinerary changes, passenger cancellations, cabin concerns, etc.). Moreover, the Commission has limited jurisdiction over cruise lines (pursuant to 46 U.S.C. \u00a7\u00a7 44102 \u2013 44103) that embark passengers at locations in the U.S.:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Commission cannot order a cruise line to cancel a voyage or to stop operating due to the outbreak of a disease, such as coronavirus.<\/li>\n\n\n\n<li>The Commission cannot order a cruise line to make a refund to a passenger when a passenger decides not to travel.<\/li>\n\n\n\n<li>Passengers should always carefully read their ticket contract, which states the cruise line\u2019s obligations with respect to cancelled cruises and changes in itinerary.<\/li>\n<\/ul>\n\n\n\n<p>The Commission\u2019s <a href=\"https:\/\/www.fmc.gov\/about\/bureaus-offices\/consumer-affairs-dispute-resolution-services\/\">Office of Consumer Affairs & Dispute Resolution Services (CADRS)<\/a> assists passengers that boarded a passenger vessel at a U.S. port and purchased their ticket directly from the cruise line. CADRS assistance in these matters is a voluntary process. The Commission does not have statutory authority to compel cruise lines to take any particular action to address complaints.<\/p>\n\n\n\n<p>Individuals seeking the assistance of CADRS should provide the following information: a brief description of the complaint; the booking confirmation; copy of the ticket contract and insurance policy; any correspondence the complainant has had with the cruise line; and your contact information. When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to <a href=\"mailto:complaints@fmc.gov\">complaints@fmc.gov<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.fmc.gov\/wp-content\/uploads\/2022\/07\/PVOForm32.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Dispute Resolution Service Request \u2013 Cruise (FMC-32)<\/a> [PDF, 436 KB]<\/li>\n<\/ul>\n\n\n\n<p>For those seeking assistance for passengers embarking a cruise at an international location, please see the \u201cInternational Travel\u201d section of the Department of State\u2019s website:<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-container-core-group-is-layout-1 wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/travel.state.gov\/\">https:\/\/travel.state.gov<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/travel.state.gov\/content\/travel\/en\/international-travel\/emergencies.html\">https:\/\/travel.state.gov\/content\/travel\/en\/international-travel\/emergencies.html<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>Information published by the federal government in response to Coronavirus-19 can be found at:<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.usa.gov\/coronavirus\">www.usa.gov\/coronavirus<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:21px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"compensation-for-cruise-line-cancellation-death-or-injury-during-voyage\">Compensation for Cruise Line Cancellation; Death or Injury During Voyage<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>FMC requires cruise lines to have a bond or other financial surety available to refund passenger deposits in the event of nonperformance or for death or injury on a voyage. This requirement applies to cruise lines that embark from a U.S. port and have at least 50 berth accommodations.<\/p>\n\n\n\n<p>The company that issues the bond or other financial surety processes claims made for cruise nonperformance or death or injury. For more information on the FMC\u2019s financial responsibility requirements or to obtain information on filing a claim please contact the <a href=\"https:\/\/www.fmc.gov\/about\/bureaus-offices\/bureau-of-certification-and-licensing\/\">Bureau of Licensing and Certification<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"additional-resources\">Additional Resources<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>There are multiple government agencies that have jurisdiction over cruise safety and security concerns:<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.transportation.gov\/mission\/safety\/passenger-cruise-ship-information\">Guidance for Cruise Passengers<\/a> (Department of Transportation)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.transportation.gov\/mission\/safety\/cruise-line-incident-reports\">Cruise Line Incident Reporting Statistics<\/a> (Department of Transportation)<\/li>\n\n\n\n<li><a href=\"http:\/\/www.dhs.gov\/how-do-i\/travel-overseas\">Travel Documentation<\/a> (Department of Homeland Security)<\/li>\n\n\n\n<li><a href=\"https:\/\/travel.state.gov\/content\/travel\/en\/international-travel\/before-you-go\/travelers-with-special-considerations\/cruise-ship-passengers.html\">Cruise Ship Passengers<\/a> (Department of State)<\/li>\n\n\n\n<li><a href=\"https:\/\/travel.state.gov\/content\/travel\/en\/passports.html\">Obtaining a Passport<\/a> (Department of State)<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The <strong>Centers for Disease Control (CDC)<\/strong> regulates health and sanitary conditions onboard cruise vessels:<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cdc.gov\/vessel-sanitation\/cruise-ship-outbreaks\/?CDC_AAref_Val=https:\/\/www.cdc.gov\/nceh\/vsp\/surv\/gilist.htm\">Outbreak Updates for International Cruise Ships<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/wwwn.cdc.gov\/InspectionQueryTool\/InspectionGreenSheetRpt.aspx\">Cruise Vessel Inspection Scores<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The <strong>U.S. Coast Guard (USCG)<\/strong> maintains information on safety regulations.<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-container-core-group-is-layout-7 wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.dco.uscg.mil\/Our-Organization\/Assistant-Commandant-for-Prevention-Policy-CG-5P\/Traveling-Inspector-Staff-CG-5P-TI\/Cruise-Ship-National-Center-of-Expertise\/\">Cruise Ship National Center of Expertise<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"service-request-form\">Service Request Form<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to <a href=\"mailto:complaints@fmc.gov\">complaints@fmc.gov<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-container-core-group-is-layout-9 wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.fmc.gov\/wp-content\/uploads\/2022\/07\/PVOForm32.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Dispute Resolution Service Request \u2013 Cruise (FMC-32)<\/a> [PDF, 436 KB]<\/li>\n<\/ul>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"notices\">Notices<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div data-wp-context=\"{}\" data-wp-interactive=\"core\/query\" data-wp-key=\"0\" data-wp-router-region=\"query-0\" class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-wp-key=\"post-template-item-1756\" class=\"wp-block-post post-1756 article type-article status-publish hentry category-cruise-notices category-news-articles category-public-notices tag-cruise-alerts\">\n<div style=\"margin-left:0;margin-right:0;margin-top:4px;margin-bottom:4px;\" class=\"has-link-color wp-elements-f72d6f4bc0b63872b640059744dcd161 wp-block-post-date has-text-color has-base-color\"><time datetime=\"2024-02-22T20:28:00-05:00\">February 22, 2024<\/time><\/div>\n\n<h2 style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.568), 18px);line-height:1.5; padding-top:0;padding-bottom:0;margin-top:0;margin-bottom:0;\" class=\"wp-block-post-title\"><a href=\"https:\/\/www.fmc.gov\/articles\/notice-to-passengers-regarding-american-queen-voyages\/\" target=\"_self\" >Notice to Passengers Regarding American Queen Voyages<\/a><\/h2>\n\n<div style=\"margin-top:8px;margin-bottom:8px;\" class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Posted February 22, 2024 The Federal Maritime Commission has been informed that American Queen Voyages has shut down, cancelled all future voyages, and has filed a voluntary petition for relief under Chapter 11 of the United... <\/p><\/div>\n\n<div style=\"padding-top:12px;margin-bottom:20px\" class=\"taxonomy-category has-link-color wp-elements-39be69f63b8612796ec9e2037b67dd75 wp-block-post-terms has-text-color has-base-color\"><span class=\"wp-block-post-terms__prefix\">Categories: <\/span><a href=\"https:\/\/www.fmc.gov\/category\/news-articles\/cruise-notices\/\" rel=\"tag\">Cruise Notices<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/www.fmc.gov\/category\/news-articles\/\" rel=\"tag\">News Articles<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/www.fmc.gov\/category\/news-articles\/public-notices\/\" rel=\"tag\">Public Notices<\/a><\/div>\n\n\n<hr class=\"wp-block-separator has-text-color has-base-lighter-color has-alpha-channel-opacity has-base-lighter-background-color has-background is-style-wide\"\/>\n\n<\/li><li data-wp-key=\"post-template-item-5167\" class=\"wp-block-post post-5167 article type-article status-publish hentry category-cruise-notices category-news-articles\">\n<div style=\"margin-left:0;margin-right:0;margin-top:4px;margin-bottom:4px;\" class=\"has-link-color wp-elements-f72d6f4bc0b63872b640059744dcd161 wp-block-post-date has-text-color has-base-color\"><time datetime=\"2023-07-05T17:42:00-04:00\">July 5, 2023<\/time><\/div>\n\n<h2 style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.568), 18px);line-height:1.5; padding-top:0;padding-bottom:0;margin-top:0;margin-bottom:0;\" class=\"wp-block-post-title\"><a href=\"https:\/\/www.fmc.gov\/articles\/notice-to-passengers-regarding-vantage-travel-services-inc\/\" target=\"_self\" >Notice to Passengers Regarding Vantage Travel Services, Inc.<\/a><\/h2>\n\n<div style=\"margin-top:8px;margin-bottom:8px;\" class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">The Federal Maritime Commission (Commission) is aware that Vantage Travel Services, Inc. (Vantage) has filed a voluntary petition for relief under Chapter 11 of the United States Bankruptcy Code. The bankruptcy petition has been assigned... <\/p><\/div>\n\n<div style=\"padding-top:12px;margin-bottom:20px\" class=\"taxonomy-category has-link-color wp-elements-39be69f63b8612796ec9e2037b67dd75 wp-block-post-terms has-text-color has-base-color\"><span class=\"wp-block-post-terms__prefix\">Categories: <\/span><a href=\"https:\/\/www.fmc.gov\/category\/news-articles\/cruise-notices\/\" rel=\"tag\">Cruise Notices<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/www.fmc.gov\/category\/news-articles\/\" rel=\"tag\">News Articles<\/a><\/div>\n\n\n<hr class=\"wp-block-separator has-text-color has-base-lighter-color has-alpha-channel-opacity has-base-lighter-background-color has-background is-style-wide\"\/>\n\n<\/li><\/ul>\n\n\n\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cruise Service Issues There is no federal government agency that regulates cruise customer service issues (e.g. itinerary changes, passenger cancellations, cabin concerns, etc.). Moreover, the Commission has limited jurisdiction over cruise lines (pursuant to 46 U.S.C. \u00a7\u00a7 44102 \u2013 44103) that embark passengers at locations in the U.S.: The Commission\u2019s Office of Consumer Affairs & Dispute [...]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":182,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-350","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cruise Passenger Assistance - Federal Maritime Commission<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmc.gov\/complaints-and-assistance\/cruise-service-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cruise Passenger Assistance - Federal Maritime Commission\" \/>\n<meta property=\"og:description\" content=\"Cruise Service Issues There is no federal government agency that regulates cruise customer service issues (e.g. itinerary changes, passenger cancellations, cabin concerns, etc.). 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