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       **How do I change the company address or phone number for my motor carrier operating authority (MC number)?**

        There are three ways to submit your address (or phone number/email address) change request:

Online: Address changes can be requested via the Licensing & Insurance (L&I) system. Select “Filing a change of address” and click “Continue.” Please note that you must have a credit card and USDOT PIN to submit the request;
	Submit Form MCSA-5889: Complete and sign the MCSA-5889 Motor Carrier Records Change Form, then submit using one of the options below:
	Option 1: Fastest option and you will receive a confirmation number by email - Submit a ticket through our site at Ask FMCSA using the Submit Us a Ticket icon at the top of the page.
		Option 2: You can fax the form to 202-366-3477. Please do not fax it more than once, as that will delay the process.Your completed form must contain:

The MC number
	The name of the company
	The former and current addresses and telephone numbers
	Signature of the applicant or applicant's representativeIf you would like to update your USDOT# record, click here.        
      **How do I change the company name on my USDOT registration?**

        To update the company’s Legal/DBA *name* or phone number associated with your USDOT Number record, you can use one of the following options. Updating your USDOT Number record is free of charge.

Option 1: Online Update

Complete the process online using your USDOT PIN. You can find detailed instructions for the online process attached to this FAQ.

Option 2:Submit a Form

Download the appropriate MCS-150 form: MCS-150 (Motor Carriers), MCS-150B (Motor Carriers with HazMat Permit), or MCS-150C (Intermodal Equipment Providers). Once completed and signed, submit the form using one of the options below:

Submit a ticket through our website at ask.fmcsa.dot.gov (scroll to the bottom of the page, complete the required fields, and upload your documents). This is the fastest option, and you will receive a confirmation number by email.
	Fax the form to 202-366-3477 or 606-330-3802.
	Mail the form using the instructions provided on the form. Please note that this option may result in a delay in processing, and we recommend using one of the first two options.In some cases, a legal *name* *change*, ownership *change*, or *change* in form of business may require a new USDOT number. For more information on this, click here.

Please note that if you *change* the *name* associated with your USDOT number, it will not automatically update your MC number. You will need to go through the MC number *name* *change* procedure separately. However, if you *change* the *name* associated with your MC number, it will also be updated for your USDOT number. There is a $14 fee for an MC number *name* *change*.        
      **How do I check a company's safety rating?**

        To check a company's safety rating, you can visit the FMCSA's Safety and Fitness Electronic Records (SAFER) website. On the SAFER website, you can search for a company by name, USDOT number, or MC/MX number. Once you have found the company you are looking for, you can access their safety rating and other important information, such as their inspection and crash history. If you have any questions or need further assistance, you can contact the FMCSA's Safety Compliance and Safety Accountability (CSA) program.        
      **How do I correct data on the FMCSA website or in my carrier profile?**

        The most efficient way to request and track a review of Federal and State crash or inspection *data* is using the DataQs system, which automatically forwards your Request for *Data* Review (RDR) to the appropriate office for resolution and collects updates and responses for current requests.

Please note: Entities that are registered in MCMIS (for examples, interstate motor carriers, brokers, freight forwarders, IEPs, etc.) must log in to the FMCSA Portal to request access to DataQs. If you don't already have a Portal account, you can learn how to set one up by clicking here. Once you have a Portal account, then you can request DataQs access.

If you aren't a registered entity in MCMIS, click here.        
      **How do I create a Login.gov account?**

        Please follow the step-by-step directions, which can be found on the FMCSA website, to establish your account.        
      **How do I determine the status of my USDOT Number?**

        You can determine the status of your USDOT number in these ways:

Online: Go to the SAFER website and search by name, USDOT number or MC number
	Submit a ticket: Visit our website at: ask.fmcsa.dot.gov. Scroll to the bottom of the page and complete the required fields (and upload any documents, if applicable). You will receive a tracking number;
	Chat: Initiate a live chat with FMCSA Customer Service
	Phone: Call 800-832-5660 to speak to FMCSA Customer Service        
      **How do I determine whether I am subject to FMCSA's safety regulations?**

        You are subject to FMCSA regulations if you operate any of the following types of commercial motor vehicles in interstate commerce:

A vehicle with a gross vehicle weight rating or gross combination weight rating (whichever is greater) of 4,537 kg (10,001 lbs.) or more (GVWR, GCWR, GVW or GCW)
	A vehicle designed or used to transport between 9 and 15 passengers (including the driver) for compensation, whether direct or indirect
	A vehicle designed or used to transport 15 or more passengers including the driver and not used for compensation
	Any size vehicle used in the transportation of materials found to be hazardous for the purposes of the Hazardous Materials Transportation Act (49 U.S.C. 5101 et seq.) and which require the motor vehicle to be placarded under the Hazardous Materials Regulations (49 CFR Parts 100-177). This includes INTRASTATE Hazardous Materials carriersIf you meet the above criteria, you must comply with the applicable U.S. Department of Transportation (DOT) *safety* regulations concerning:

Controlled substances and alcohol testing for all persons required to possess a CDL
	Driver qualifications (including medical exams)
	Driving of commercial motor vehicles; parts and accessories necessary for safe operations
	Hours of service
	Inspection, repair and maintenanceYou can find FMCSA regulationsin the US GPO’s Code of Federal Regulations website. Select the most recent year, then go to Title 49, then parts 300-399.

For some definitions of FMCSA terms, click here.        
      **How do I determine which of the 4 categories of commercial motor vehicle (CMV) operation I should self-certify to with my State Driver Licensing Agency (SDLA)?**

        For the purpose of complying with the new requirements for medical certification, it is important to know how you are using the CMV. To help you decide, follow these steps:

**Step 1:**Do you, or will you, use a commercial driver’s license (CDL) to operate a CMV in interstate or intrastate commerce?

Interstate commerce is when you drive a CMV:
	From one State to another State or a foreign country
		Between two places within a State, but during part of the trip, the CMV crosses into another State or foreign country
		Between two places within a State, but the cargo or passengers are part of a trip that began or will end in another State or foreign country
	Intrastate commerce is when you drive a CMV within a State and you do not meet any of the descriptions above for interstate commerce
	If you operate in both intrastate commerce and interstate commerce, you must choose interstate commerce**Step 2:** Once you decide whether you operate (or will operate) in interstate commerce or intrastate commerce, you then must decide whether you operate (or expect to operate) in a non-excepted or excepted status.

Interstate Commerce:

You operate in excepted interstate commerce when you drive a CMV in interstate commerce only for the following excepted activities:
	To transport school children and/or school staff between home and school
		As Federal, State or local government employees
		To transport human corpses or sick or injured persons
		Fire truck or rescue vehicle drivers during emergencies and other related activities
		Primarily in the transportation of propane winter heating fuel when responding to an emergency condition requiring immediate response such as damage to a propane gas system after a storm or flooding
		In response to a pipeline emergency condition requiring immediate response such as a pipeline leak or rupture
		In custom harvesting on a farm or to transport farm machinery and supplies used in the custom harvesting operation to and from a farm or to transport custom harvested crops to storage or market
		Beekeeper in the seasonal transportation of bees
		Controlled and operated by a farmer, but is not a combination vehicle (power unit and towed unit), and is used to transport agricultural products, farm machinery or farm supplies (no placard-able hazardous materials) to and from a farm and within 150 air-miles of the farm
		As a private motor carrier of passengers for non-business purposes
		To transport migrant workers
	If you answered yes to one or more of the above activities as the only operation in which you drive, you operate in excepted interstate commerce and do not need a Federal medical examiner’s certificate
	If you drive for more than just the above activities, you operate in non-excepted interstate commerce and are required to provide a current medical examiner’s certificate (49 CFR 391.45), commonly referred to as a medical certificate or DOT card, to your SDLA. Most CDL holders who drive CMVs in interstate commerce are non-excepted interstate commerce drivers
	If you operate in both excepted interstate commerce and non-excepted interstate commerce, you must choose non-excepted interstate commerce to be qualified to operate in both types of interstate commerceIntrastate Commerce:

You operate in excepted intrastate commerce when you drive a CMV only in intrastate commerce activities which your State of licensure has determined do not require you to meet the State’s medical certification requirements
	You operate in non-excepted intrastate commerce when you drive a CMV only in intrastate commerce and are required to meet your State of licensure’s medical certification requirements
	If you operate in both excepted intrastate commerce and non-excepted intrastate commerce, you must choose non-excepted intrastate commerce**Step 3:** Provide your State Driver Licensing Agency with your self-certification of your operating status. If you self-certify to non-excepted interstate, you must provide your SDLA with either the original or copy of your current medical examiner’s certificate as required by your SDLA.

If your medical examiner’s certificate is only valid with a variance granted by FMCSA, you may also be asked by your SDLA to provide a copy of that variance document.        
      **How do I determine which violations are attributed to either a motor carrier or an intermodal equipment provider (IEP) during a roadside inspection?**

        To determine if a violation is attributed to either a motor carrier or an IEP during a roadside inspection, see “Intermodal Equipment Violation Attribution.”

Last Updated : April 3, 2014        
      **How do I file a complaint against a household goods (HHG) mover or HHG broker?**

        You may file a complaint electronically using the **National Consumer Complaint Database** or by dialing the toll-free number at 1-888-DOT-SAFT (1-888-368-7238). The HOTLINE is a nationwide toll-free number where consumers, movers and brokers can call between the hours of 8:00 am and 8:00 pm Monday through Friday Eastern Time.        
      **How do I file a complaint against a moving company?**

        If you feel you may been scammed by a household goods moving company, broker or other carrier, contact FMCSA's National Consumer Complaint Database online or toll-free at: 1-888-368-7238.

Consumers may also report an allegation of household goods fraud to the OIG's Fraud Hotline using any of the following methods:

Online: OIG Hotline Complaint Form

Call: 1-800-424-9071

E-mail: hotline@oig.dot.gov

Mail: DOT Inspector General, 1200 New Jersey Ave SE, West Bldg. 7th Floor, Washington, DC 20590

Your complaint could trigger a federal investigation. Learn more at ProtectYourMove.gov.        
      **How do I file a name change request to update my Operating Authority registration information?**

        There is a $14 fee for a name change.
There are several ways to request a name change:

Online: You can request the change (requires a credit card and your USDOT PIN) online via our online registration website. Select "Filing a name change" and click "Continue." Please see the attached instructions for this process. Click here for information on getting your USDOT PIN.

Submit a Ticket: If you are changing your legal or trade name and paying by credit card, you can upload a completed, printed, and signed MCSA-5889 Motor Carrier Records Change Form by submitting a ticket through our website at: Ask FMCSA using the Submit Us a Ticket icon at the top of the page. This is the fastest option, and you will receive a confirmation number by email.

Fax: If you would like to submit your name change form via fax (legal or trade name) and are paying by credit card, please fax a completed, printed and signed MCSA-5889 Motor Carrier Records Change Form to 202-366-3477

All completed MCSA-5889 forms must contain:

Your DOT/MC numbers on each page
	Your contact phone number/e-mail address
	Your current address
	The current company name
	The new company nameIf you are a sole proprietor or partnership, you must put your name/partnership name plus the "doing business as" name, if it's different.

For information on when a new USDOT number is required during a name change, ownership change or form of business change, click here.
If you are a corporation/LLC, you must register with the state first, then when you have received articles of incorporation from the state, fax a copy to 202-366-3477 with your completed MCSA-5889 or upload it as an attachment to our web form along with the MCSA-5889.

Please note that while you may have submitted a request for a name change on line or via the mail, NO NAME CHANGES WILL BE MADE UNTIL WE HAVE ALL THE REQUIRED INFORMATION OR DOCUMENTATION. Name changes are usually completed within 7 business days after all required information is complete.
In addition, if you change the name associated with your US DOT number (via the MCS-150 form), it is NOT automatically changed on your MC number as well. You still need to go through the MC number name change procedure. If you change the name associated with your MC number, however, the name is also changed for your US DOT number.

For instructions on changing the company name on JUST your USDOT number record, click here.        
      **How do I find a BOC-3 Process Agent and what do they do?**

        A process agent is a legal representative upon whom court papers may be served in any proceeding brought against a motor carrier, broker, or freight forwarder. Every motor carrier (of property or passengers) shall make a designation for each state in which it is authorized to operate and for each state traversed during such operations (using Form *BOC*-*3*). Brokers are required to list process agents in each state in which they have an office and in which they write contracts. Many commercial firms will arrange process agents in any state for a fee.

Carriers who operate exclusively in either Alaska or Hawaii need only designate a process agent in that state.
Mexican carriers operating in the Commercial Zone need only designate a process agent in the states they will be operating in.

A list of process agentscan be found in the instruction packet accompanying an application or on our website.        
      **How do I get a commercial driver’s license (CDL)?**

        FMCSA does not issue commercial drivers’ licenses; they are issued by the individual state driver licensing agencies (SDLA).

See also our background information on the commercial driver’s license program.

You can may also want to find your state in this index of state government agencies.

Last Updated : April 3, 2014        
      **How do I get my Personal Identification Number (PIN)?**

        Effective April 27, 2020, the MC and MX *PINs* have been eliminated. FMCSA has consolidated its *PIN* functions into one USDOT *PIN*. This *PIN* is received at registration and may be requested from FMCSA if it is lost or forgotten.

A *PIN* can now be requested online and delivered in one of two ways:

Receive USDOT *PIN* by email immediately
	Receive USDOT *PIN* via hard-copy letter through the US Post OfficeYou can request the *PIN* by going to www.safer.fmcsa.dot.gov and then clicking on the "Click here to request a USDOT Number *PIN* be emailed" prompt or "Click here to request a USDOT Number *PIN* be mailed to the address on file." Detailed instructions for this process are attached to this FAQ.

PLEASE NOTE: requirements for receiving the *PIN* have changed as of November 13, 2017.

How Long Will It Take by Mail?

Please allow 7-10 business days to receive it by mail. It will be mailed to the mailing address on file with the FMCSA.

What is the format of the USDOT Number PIN ?

Number PINis NLNNLLNL

Where:

N= a number

L= a letter

Example PIN: 1A23BC4D        
      **How do I get operating authority (MC number)?**

        If you already have a USDOT number, you must complete the appropriate motor carrier operating authority forms (OP-1 series) and submit them to FMCSA for processing. Please read the instructions for the appropriate OP-series form carefully to avoid errors.

If you do not already have a US DOT number or other authority, you must begin the online registration process via our Unified Registration System. This process requires a credit card.

There is a $300 fee for each operating authority requested.
PLEASE MAKE SURE YOU READ THE INSTRUCTIONS AND APPLY FOR THE CORRECT TYPE OF MOTOR CARRIER OPERATING AUTHORITY. THE $300 FILING FEE IS NON-REFUNDABLE.        
      **How do I inactivate my USDOT number?**

        You must submit the FormMCS-150and select the reason for filing as “Out of Business.” Please provide a copy (as an attachment) of the Driver’s License from the individual who signed the certification statement either #31 on the FormMCS-150,#37 on the FormMCS-150B, or #22 on the FormMCS-150 C.



If you have an **active**operating authority linked to your USDOT Number, you must submit the Form****OCE-46along with the FormMCS-150.The FormOCE-46must be notarized or signed in the presence of an FMCSA staff member.



You can submit the completed and signed forms using the following options:

Submit a ticket via theFMCSA Registration Contactwebpage.
	Fax: You can fax the completed and signed form and letter to 202-366-3477.

Please note FMCSA strongly encourages users to submit a ticket via theFMCSA Registration Contactwebpage for a faster processing time.        
      **How do I inactivate/revoke my operating authority registration?**

        How can I inactivate/revoke my currently active operating authority (OA) registration?

If you have suspended operations, you can request voluntary revocation of operating authority (OA) registration by following the steps below:

Step 1: Verify your current Operating Authority and USDOT registration status.

Step 2: Fill out Form OCE-46

Complete FormOCE-46to request Voluntary Revocation of your authority (MC/MX/FF).

The form must be notarized or signed in the presence of a FMCSA staff member.

Step 3:Fill out Form MCS-150 or MCS-150B to Inactivate or Update USDOT registration

To inactivate your USDOT number, follow these steps:

Complete either an updatedMCS-150orMCS-150Bform (for Hazmat Carriers).
	In the "reason for filing" section of the form, check the box labeled "Out of Business Notification." This applies even if your company remains in operation for other purposes.
	Ensure that you complete items 1-16 and 30-31 on the form.
	Include a copy of a Driver's License from the individual who signed either #31 on the MCS-150 or #37 on the MCS-150B certification statement (as an attachment).To update your USDOT (to continue operations that do not require Operating Authority):

Updateonlineusing your USDOT PIN; or
	Complete and submit either an updated MCS-150 or MCS-150B form (for Hazmat Carriers).
	In the "reason for filing" section of the form, check the box labeled "Biennial Update or Changes."
		Ensure that you complete all applicable items 1-16, 21, 30-31 and any others where information has changed since the last update.
		Include a copy of a Driver's License from the individual who signed either #31 on the MCS-150 or #37 on the MCS-150B certification statement (as an attachment).Step 4: Submit Your Form(s)

You can submit the completed and signed forms using one of the following options:

Submit aticket. This is the quickest option, and you will receive a confirmation number via email.
	Fax the completed forms to 202-366-3477.
	Mail to:
	Federal Motor Carrier Safety Administration
	Office of Registration and Safety Information (MC-RS)
	1200 New Jersey Avenue, SE, Room W65-206
	Washington, D.C. 20590        
      **How do I insure my belongings during a move?**

        Your mover is responsible for the value of the goods you asked them to transport. There are two types of moving company liability coverage interstate movers must offer their customers: full value protection or released value protection. With full value protection, your mover is liable for the total replacement value of any lost or damaged items in your shipment. With released value protection, there’s no additional cost but you’ll only receive up to 60 cents per pound for an item.

This liability coverage is different from a moving company’s own business liability insurance which typically covers their facilities, equipment, vehicles, and employees. You can read about the two types of liability in the FMCSA’s Your Rights and Responsibilities When You Move booklet.

If you select released value from your mover, you may want to buy movers insurance from a third party. Before buying insurance, check your homeowner’s policy to see if you’re already covered.        
      **How do I login to my FMCSA Portal account?**

        As of January 1, 2024, users will be required to use Login.gov to access their FMCSA Portal account.  Username and Password will no longer be available. If you don't have a Login.gov account yet, you must set up an account using your FMCSA Portal account email address in order to link the accounts.

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WASHINGTON, DC 20590

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