[Federal Register Volume 66, Number 246 (Friday, December 21, 2001)]
[Notices]
[Pages 65936-65937]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-31418]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Office of the Under Secretary of Defense (Personnel and 
Readiness), DoD.

ACTION: Notice.

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    In compliance with section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of the Under Secretary of Defense (Personnel 
and Readiness) announces public comment on the provisions thereof. 
Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of burden of the 
proposed information collection; (c)

[[Page 65937]]

ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the information 
collection on respondents, including through the use of automated 
collection techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by February 
19, 2002.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Office of the Under 
Secretary of Defense (Personnel and Readiness) (Force Management 
Policy), Defense Commissary Agency, Plans and Policy Directorate, 
Analysis and Evaluation Division, ATTN: Mr. Herman Weaver, 1300 E. 
Avenue, Fort Lee, Virginia 23801-6300.

FOR FURTHER INFORMATION CONTACT: To request information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address, 
or call (804) 734-8322.
    Title and OMB Control Number: Commissary Evaluation and Utility 
Survey--Generic Clearance, OMB Control Number 0704-0407.
    Needs and Uses: DeCA will conduct a variety of surveys to include, 
but not necessarily limited to customer satisfaction, transaction based 
comment cards, transaction based telephone interviews, commissary 
sizing, and patron migration. The information collection will provide 
customer perceptions, demographics, and will identify agency operations 
that need quality improvement, provide early detection of process or 
system problems, and focus attention on areas where customer service 
and functional training, new construction/renovations, and changes in 
existing operations that will improve service delivery.
    Affected Public: Individuals or households.
    Annual Burden Hours: 4,167.
    Number of Respondents: 50,000.
    Responses Per Respondent: 1.
    Average Burden Per Response: 5.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    (All respondents are authorized patrons by DoD regulations, unless 
otherwise described)

Commissary Sizing Survey

    Surveys will support commissary renovation and new construction 
based on perceptions (aisles, bakery, fish, deli, etc.) of patrons and 
will include demographics and sale projections.

Possible Facility Sites

    Patrons will input their answers to questions concerning where they 
would like new facility located, what configuration (mall, off-post, 
mini-marts, parking, etc.), and give their opinions on concerns that 
will affect their shopping experience. Will include demographics, 
population maps, and distribution centers.

Patron Migration Survey

    These surveys will determine from our patrons which commissary they 
will migrate to and how sales will affect renovation of receiving 
facility. Surveys will assess other factors that may determine a need 
form mini-marts or other small grocery outlets.
BRAC and/or Closure Survey
    These surveys will also be given to local townships affected by 
base closures and its economic impact on surrounding communities, local 
governments, small and large businesses. The information collected will 
allow decisions to be made about keeping commissaries open, although, 
the base has closed or some alternative store for those patrons 
affected.

Commissary Operational Surveys

    These surveys will supply information on processes like TQM, 
Process Action Team objectives, internal coordination, and vender 
satisfaction. Also, how DeCA personnel and patrol services such as new 
computer systems for checking groceries, how long patron services such 
as new computer systems for checking groceries, how long patrons wait 
in line, store throughput and queuing, transaction based comment cards, 
and any new customer service DeCA may want to implement that will need 
patron support. The vehicle for any survey whether it is by interview 
or mailing will not burden the patron over fifteen minutes.

Market Basket Surveys

    These surveys support the differences between commissary and 
private sector supermarket prices and the average savings to the 
commissary patron. Also, we can determine price differences between 
OCONUS and CONUS commissaries. The patron will give their perceptions 
on their savings in the commissary versus local supermarkets.

Awareness Surveys

    These surveys allow the customer and DeCA to communicate with each 
other on issues that will make their shopping experience user-friendly. 
Telephones in aisles for price checks and location of products, TV 
videos in front of store for specials, market products, and educate 
patrons on their benefit are just a few areas to keep the patron 
informed. Customer service is making the patron aware of new and 
innovative alternatives to issues that will communicate their desires.

    Dated: December 17, 2001.
L.M. Bynum,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-31418 Filed 12-20-01; 8:45 am]
BILLING CODE 5001-08-M