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HomeAbout UsMission & ValuesThe Agency helps build better relationships through joint problem-solving and constructive responses to inevitable conflict.Our HistoryAgency DepartmentsOffice of the DirectorOffice of Procurement and Operational SupportOffice of Human ResourcesOffice of BudgetOffice of Information TechnologyOffice of FinanceOffice of the General CounselOffice of Field Operations (Regional)Office of Client ServicesOffice of Field Operations (National)Office of National ProjectsOffice of Conflict Management & Prevention/InternationalCenter for Conflict Resolution EducationOffice of Field AdministrationOffice of Policy and StrategyOffice of Congressional and Public AffairsOffice of Equal Employment Opportunity (EEO)LocationPhone: (202) 606-8100 
Fax: (202) 606-4251ServicesResolving Labor-Management DisputesCollective Bargaining MediationGrievance MediationAlternative Bargaining ProcessesTechnology Assisted Group Solutions -TAGSBuilding Labor-Management RelationshipsEffective Contract AdministrationEffective  CommunicationsLabor-Management Partnership BuildingOrganizational DevelopmentRepairing Broken RelationshipsAlternative Dispute Resolution for GovernmentWorkplace MediationAdministrative Program DisputesFacilitationDispute Resolution Systems DesignRegulatory NegotiationsPublic Policy DialoguesEducation and OutreachSkills Development TrainingFMCS InstituteFMCS Collaboration with UniversitiesInternational ServicesConferences and WorkshopsArbitrationRequesting a PanelArbitration Policies and ProceduresInformation for FMCS Roster ArbitratorsInformation on Joining the Arbitrator RosterArbitration Contact InformationResourcesFMCS CalendarForms & Applications for FMCS ServicesMediation Agreement FormsArbitrationNotice to FMCS of Upcoming Collective Bargaining (F-7)Labor-Management Grants ProgramFOIA RequestsDocuments and DataMulti-MediaListen to the Conflict Resolutionary PodcastFMCS 101 Video SeriesSpeeches & PresentationsFAQsNLMC InfoVirtual Services
Search for:  Office of Client Services
Home/About Us/Agency Departments/Office of Field Operations (Regional)/Office of Client Services Office of Client ServicesGreg Raelson2023-10-10T12:51:59-04:00						Office of Client ServicesWelcome! The vision for the newly created Office of Client Services is to improve our client experience in 2023 and beyond. We will look at how we can provide the best services to our customers from A to Z. From website design change, client outreach, marketing and education, to F7 Notices, service requests (labor contract related issues or processes, LM Partnerships/Forums, and other requests), service delivery (mediation, training, facilitation), tracking and customer interaction and feedback.
The Office of Client Services also manages Arbitration, Shared Neutrals, Notices to FMCS, and Federal Inter-Agency Agreements.
For more information contact:clientservices@fmcs.govAbout UsMission & Values
Our History
Agency Departments
Office of the Director
Office of the General Counsel
Office of Procurement and Operational Support
Office of Finance
Office of Budget
Office of Human Resources
Office of Information Technology
Office of Field Operations (Regional)
Office of Client Services
Office of Client Services – Associated Units
Office of Field Administration
Office of Field Operations (National)
Office of National Projects
Office of Conflict Management & Prevention/International
Office of International Affairs
Center for Conflict Resolution Education
Office of Policy and Strategy
Office of Congressional and Public Affairs
Office of Equal Employment Opportunity (EEO)
Locations
National Headquarters Copyright 2020 FMCS | All Rights Reserved | Privacy Policy  |  EEO/No FEAR Act  |  PAR  |  Terms of Use  |  FOIA  |  Section 508 |  SORNs
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