{"id":370,"date":"2024-03-28T13:00:23","date_gmt":"2024-03-28T17:00:23","guid":{"rendered":"https:\/\/www.fmc.gov\/?page_id=370"},"modified":"2024-06-10T13:58:23","modified_gmt":"2024-06-10T17:58:23","slug":"consumer-affairs-dispute-resolution-services","status":"publish","type":"page","link":"https:\/\/www.fmc.gov\/about\/bureaus-offices\/consumer-affairs-dispute-resolution-services\/","title":{"rendered":"Consumer Affairs and Dispute Resolution Services"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs and Dispute Resolution Services\u2019 (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul style=\"padding-top:0;padding-bottom:0;font-style:normal;font-weight:400;letter-spacing:0px;line-height:1.5\" class=\"has-source-sans-pro-font-family\">\n<li><a data-type=\"page\" data-id=\"355\" href=\"https:\/\/www.fmc.gov\/consumer-advice\/cargo-shipment-assistance\/\">Cargo Shipment Assistance<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.fmc.gov\/complaints-and-assistance\/international-move\/\">Household Goods Shipment<\/a><\/li>\n\n\n\n<li><a data-type=\"page\" data-id=\"350\" href=\"https:\/\/www.fmc.gov\/consumer-advice\/cruise-service-issues\/\">Cruise Passenger Assistance<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"parties-requesting-cadrs-services\">Parties Requesting CADRS Services<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ul>\n<li>Shippers<\/li>\n\n\n\n<li>NVOCCs and ocean freight forwarders<\/li>\n\n\n\n<li>VOCCs<\/li>\n\n\n\n<li>Cruise Operators and passengers<\/li>\n\n\n\n<li>Truckers<\/li>\n\n\n\n<li>Marine terminal operators (including port authorities)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"requesting-dispute-resolution-services\">Requesting Dispute Resolution Services<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to <a href=\"mailto:complaints@fmc.gov\">complaints@fmc.gov<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul>\n<li><a href=\"https:\/\/www.fmc.gov\/wp-content\/uploads\/2022\/07\/PVOForm32.pdf\">Dispute Resolution Service Request \u2013 Cruise (FMC-32)<\/a> [PDF, 436 KB]<\/li>\n\n\n\n<li><a href=\"https:\/\/www.fmc.gov\/wp-content\/uploads\/2022\/07\/CargoForm33.pdf\">Dispute Resolution Service Request \u2013 Cargo (FMC-33)<\/a> [PDF, 378 KB]<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"request-a-speaker\">Request a Speaker<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>To request a CADRS staff member to speak at your next function please <a href=\"mailto:complaints@fmc.gov\">contact CADRS<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"additional-resources\">Additional Resources<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group icon-list is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-right:8px;padding-left:8px\">\n<ul>\n<li><a href=\"http:\/\/www.iamovers.org\/ResourcesPublications\/IndustryIssues.aspx?ItemNumber=3827\">International Association of Movers Social Cafe Blog Re: OTI Licensing Requirements<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=yY1AO8vuPBw\">NCBFAA Webinar \u2013 Federal Maritime Commission Programs, Initiatives, and Dispute Resolution<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/adr.gov\/about-adr\/legislation-and-interagency-adr-working-group\/\">Interagency Alternative Dispute Resolution (ADR) Working Group<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\" id=\"contact\">Contact<\/h2>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Zoraya De La Cruz, Director<\/strong><br><strong>Phone:<\/strong> 202-523-5807<br><strong>General questions:\u00a0<\/strong><a href=\"mailto:Inquiries@fmc.gov\">Inquiries@fmc.gov<\/a><\/p>\n\n\n\n<p><br><strong>Assistance with cargo and cruise problems:<\/strong>\u00a0<a href=\"mailto:complaints@fmc.gov\">complaints@fmc.gov<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs and Dispute Resolution Services\u2019 (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving: Parties Requesting CADRS Services Requesting Dispute [...]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":396,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consumer Affairs and Dispute Resolution Services - Federal Maritime Commission<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fmc.gov\/about\/bureaus-offices\/consumer-affairs-dispute-resolution-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Affairs and Dispute Resolution Services - Federal Maritime Commission\" \/>\n<meta property=\"og:description\" content=\"Do you have a problem with ocean shipping or a cruise? 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