50488 Federal Register / Vol. 82, No. 209 / Tuesday, October 31, 2017 / Notices 

served basis. Individuals who speak are 

invited to submit one-to-two page 

summaries of their comments at the 

time of the meeting for inclusion in the 

official meeting record. 

The public may submit written 

statements for the Committee’s review 

to Stacy Boyd, Department of Veterans 

Affairs, Veterans Benefits 

Administration, Compensation Service, 

Policy Staff (211A), 810 Vermont 

Avenue NW., Washington, DC 20420, or 

via email Stacy.Boyd@va.gov. 

Because the meeting is being held in 

a government building, the screening 

process requires individuals to present 

a photographic identification at the 

Guard’s desk. Due to an increase in 

security protocols, you should allow an 

additional 30 minutes before the 

meeting begins. Routine escort will be 

provided until 9:00 a.m. each day. Any 

member of the public wishing to attend 

the meeting or seeking additional 

information should email Stacy Boyd or 

call her at (202) 461–9580. 

Dated: October 26, 2017. 

Jelessa M. Burney, 

Federal Advisory Committee Management 

Officer. 

[FR Doc. 2017–23624 Filed 10–30–17; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF VETERANS 

AFFAIRS 

[OMB Control No. 2900–0712] 

Agency Information Collection 

Activity: Survey of Healthcare 

Experiences of Patients (SHEP) 

AGENCY: Veterans Health 

Administration, Department of Veterans 

Affairs. 

ACTION: Notice. 

SUMMARY: Veterans Health 

Administration, Department of Veterans 

Affairs (VA), is announcing an 

opportunity for public comment on the 

proposed collection of certain 

information by the agency. Under the 

Paperwork Reduction Act (PRA) of 

1995, Federal agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

reinstatement of a currently approved 

collection, and allow 60 days for public 

comment in response to the notice. 

DATES: Written comments and 

recommendations on the proposed 

collection of information should be 

received on or before January 2, 2018. 

ADDRESSES: Submit written comments 

on the collection of information through 

Federal Docket Management System 

(FDMS) at www.Regulations.gov or to 

Brian McCarthy, Office of Regulatory 

and Administrative Affairs (10B4), 

Department of Veterans Affairs, 810 

Vermont Avenue NW., Washington, DC 

20420 or email to Brian.McCarthy4@

va.gov. Please refer to ‘‘OMB Control 

No. 2900–0712’’ in any correspondence. 

During the comment period, comments 

may be viewed online through FDMS. 

FOR FURTHER INFORMATION CONTACT: 

Brian McCarthy at (202) 461–6345. 

SUPPLEMENTARY INFORMATION: Under the 

PRA of 1995, Federal agencies must 

obtain approval from the Office of 

Management and Budget (OMB) for each 

collection of information they conduct 

or sponsor. This request for comment is 

being made pursuant to Section 

3506(c)(2)(A) of the PRA. 

With respect to the following 

collection of information, VHA invites 

comments on: (1) Whether the proposed 

collection of information is necessary 

for the proper performance of VHA’s 

functions, including whether the 

information will have practical utility; 

(2) the accuracy of VHA’s estimate of 

the burden of the proposed collection of 

information; (3) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (4) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

the use of other forms of information 

technology. 

Authority: E.O. 12862—Setting 

Customer Service Standards. 

Title: Survey of Healthcare 

Experiences of Patients (SHEP); 

SHEP Inpatient Long Form: 10–1465–1 

SHEP Inpatient Short Form: 10–1465–2 

Ambulatory Care Long Form: 

10–1465–3 

Ambulatory Care Short Form: 

10–1465–4 

Clinician and Group CAHPS 3.0 Patient 

Centered Medical Home Short Form: 

10–1465–5 

Clinician and Group CAHPS 3.0 Patient 

Centered Medical Home Long Form: 

10–1465–6 

Home Healthcare CAHPS Long Form: 

10–1465–7 

In-Center Hemodialysis CAHPS Long 

Form: 10–1465–8 

Clinician & Group CAHPS 3.0: 

10–1465–9 

SHEP Community Care survey: 

10–1465–10 

OMB Control Number: 2900–0712. 

Type of Review: Reinstatement of a 

currently approved collection. 

Abstract: The Survey of Health 

Experience of Patients (SHEP) has been 

developed to measure patient 

satisfaction in the Veterans Health 

Administration, and has been in use in 

its present form since 2008. The mission 

of the Veterans Health Administration 

(VHA) is to provide high quality 

medical care to eligible veterans. 

Executive Order 12862, dated 

September 11, 1993, calls for the 

establishment and implementation of 

customer service standards, and for 

agencies to ‘‘survey customers to 

determine the kind and quality of 

services they want and their level of 

satisfaction with current services’’. 

Further emphasized by the Executive 

Order 13571, on ‘‘Streamlining Service 

Delivery and Improving Customer 

Service,’’ issued on April 27, 2011, VA 

must work continuously to ensure that 

their programs are effective and meet 

their customers’ needs. To this end, VA 

is always seeking new and innovative 

ways to ensure the highest levels of 

customer satisfaction. 

Affected Public: Individuals and 

households. 

Estimated Annual Burden: 

10–1465–1—160 hours. 

10–1465–2—18,000 hours. 

10–1465–3—160 hours. 

10–1465–4—120 hours. 

10–1465–5—48,000 hours. 

10–1465–6—8,000 hours. 

10–1465–7—80 hours. 

10–1465–8—120 hours. 

10–1465–9—30,000 hours. 

10–1465–10—72,000 hours. 

Estimated Average Burden per 

Respondent: 

10–1465–1—20 minutes. 

10–1465–2—15 minutes. 

10–1465–3—20 minutes. 

10–1465–4—15 minutes. 

10–1465–5—10 minutes. 

10–1465–6—20 minutes. 

10–1465–7—10 minutes. 

10–1465–8—15 minutes. 

10–1465–9—15 minutes. 

10–1465–10—15 minutes. 

Frequency of Response: Annually. 

Estimated Number of Respondents: 

10–1465–1—480. 

10–1465–2—72,000. 

10–1465–3—480. 

10–1465–4—480. 

10–1465–5—288,000. 

10–1465–6—24,000. 

10–1465–7—480. 

10–1465–8—480. 

10–1465–9—120,000. 

10–1465–10—288,000. 

By direction of the Secretary. 

Cynthia Harvey-Pryor, 

Department Clearance Officer, Office of 

Quality, Privacy and Risk, Department of 

Veterans Affairs. 

[FR Doc. 2017–23587 Filed 10–30–17; 8:45 am] 

BILLING CODE 8320–01–P 


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