Officeȱȱ ȱ of Inspector General 

Federal Maritime Commission 

Workplace Evaluation Report 

A15-04 

March 10, 2015 

FEDERAL MARITIME COMMISSION 
  



 

 

 

 

 

FEDERAL MARITIME COMMISSION 

Washington, DC 20573 

0DUFK

Office of Inspector General

'HDU&KDLUPDQ&RUGHURDQG&RPPLVVLRQHUV

7KH2IILFHRI ,QVSHFWRU*HQHUDO 2,*LV SOHDVHGWR SURYLGHWKH DWWDFKHG UHSRUWRQWKH

2,*¶VHYDOXDWLRQRIWKH)HGHUDO0DULWLPH&RPPLVVLRQ¶V)0&ZRUNSODFH 7KH2,*UHOLHGRQ

WKH H[SHUWLVH RI WKH 3DUWQHUVKLS IRU 3XEOLF 6HUYLFH D QRQSURILW QRQSDUWLVDQ RUJDQL]DWLRQ WR

XQGHUVWDQGWKHURRWFDXVHVEHKLQGVFRUHVRQWKH)HGHUDO(PSOR\HH9LHZSRLQW6XUYH\)(96IRU

WKH)0&DQGWRSURYLGHUHFRPPHQGDWLRQVIRULPSURYHPHQW

)0&PDQDJHPHQWJHQHUDOO\DJUHHGZLWKWKH2,*¶VVL[ UHFRPPHQGDWLRQV :KHQ IXOO\

LPSOHPHQWHGWKHVHUHFRPPHQGDWLRQVVKRXOGEXLOGRQWKHDJHQF\¶VVWUHQJWKVDQGDGGUHVVRQJRLQJ

HPSOR\HHFRQFHUQVLQWKHZRUNSODFH &RQVLVWHQWZLWK2IILFHRI0DQDJHPHQWDQG%XGJHW&LUFXODU

1R$$XGLW)ROORZXS UHYLVHG)0&PDQDJHPHQWVKRXOGGHYHORSDFRUUHFWLYHDFWLRQSODQ

WKDWLQFOXGHVFULWHULDDQGWLPHIUDPHVIRUSURSHUUHVROXWLRQRQWKH2,*UHFRPPHQGDWLRQV 7KH2,*

UHTXHVWVWKDWPDQDJHPHQWSURYLGHWKHFRUUHFWLYHDFWLRQSODQWRWKH2,*ZLWKLQFDOHQGDUGD\V

IURPWKHGDWHRIWKLVUHSRUWIRUUHYLHZDQGFRPPHQW

7KH 2,* DSSUHFLDWHV WKH SDUWLFLSDWLRQ DQG LQSXW IURP WKH )0& HPSOR\HHV GXULQJ WKH

HYDOXDWLRQ7KH2,*DOVRDSSUHFLDWHVWKHDFWLYHHQJDJHPHQWGXULQJWKHHYDOXDWLRQE\WKH)0&¶V

&KDLUPDQ&RPPLVVLRQHUVDQGVHQLRUH[HFXWLYHV

,I\RXKDYHDQ\TXHVWLRQVUHJDUGLQJWKLVUHSRUWSOHDVHFRQWDFWWKH2,*DW

7KDQN\RX

5HVSHFWIXOO\VXEPLWWHG

-RQ+DWILHOG

,QVSHFWRU*HQHUDO

$WWDFKPHQW

FF 6HQLRU([HFXWLYHV
   

  

   

   

Federal Maritime Commission 

Office of Inspector General 

Report 

Highlights 

FMC Needs to Conduct a Robust Action Planning 

Process to Improve Employee Satisfaction 

(Evaluation A15­04, March 10, 2015) 

What We Found 

The evaluation focused on a review of the 2012, 2013 and 2014 Federal Employee 

Viewpoint Survey (FEVS) data and Best Places to Work results for FMC and feedback from 

staff during workshops, a webinar and one­on­one interviews.  The goal was to validate 

FEVS results, receive additional or updated feedback from employees, identify areas of 

agreement and disagreement and receive specific ideas for improving the workplace. 

The major cause of disengagement was in the area of effective leadership. Within this, 

three main issues were uncovered: 

 Leadership legacy: Challenges with previous leaders remain top­of­mind at the 

agency and continue to impact morale. 

 Low levels of trust: Management and staff exhibit signs of distrust and a fear of 

retribution for speaking up or being perceived as out of favor. 

 Poor communication: Information is not widely or effectively shared across the agency, 

which results in rumors and misinformation. 

During the evaluation process, it was found that the FMC has been taking positives steps 

to improve low employee satisfaction and commitment scores. In particular, employees 

pointed to the following areas as organizational strengths: 

 Actions taken to address low leadership scores. 

 Transparency in the hiring and promotion process. 

 Expertise and talent among staff. 

 Small agency culture and environment. 

Recommendations 

The OIG recommends that the FMC conduct a robust action planning process.  In 

summary, the OIG recommends the agency implement the following: 

1. Select an executive champion to lead improvement efforts. Any change effort requires 

executive level support to be successful. 

2. Update the FMC­wide action plan to focus on high impact and achievable action items 

that are drawn from employee recommendations or the top ideas to implement 

provided in this report. For each action item, include key deliverables, a timeline, 

responsible parties, resource needs and metrics for evaluating progress. 

3. In addition to FMC­wide actions, leaders of each Bureau or Office should promptly 

commit to and implement up to three office­level actions for their work unit. 

4. Make the FMC­wide action plan available for all employees to view, then conduct one 

or more meetings with all agency staff to share the results of this evaluation and the 

plan for addressing the feedback.  Once a plan is in place, senior leadership and SES 

should communicate progress against the plan at least quarterly and through multiple 

channels including the FMC intranet. 

5. Empower employees by inviting their participation through an employee engagement 

council sponsored by the executive champion. The employee engagement council will 

assist in implementation, communication and annual updates to the action plan. 

6. Schedule regular check­ins with the executive champion, responsible parties and the 

employee engagement council to review progress and impact at the agency and office 

levels. 

FMC Management agreed with the recommendations, with some explanation. 

In addition to the six recommendations, we also offer ten top ideas to implement in the 

report drawn from FMC employee feedback as well as best practices from across 

successful agencies. 

Why We Did This Review 

Since 2011, the Federal 

Maritime Commission (FMC) has 

ranked in the bottom 25% of 

small agencies in the Best Places 

to Work in the Federal 

Government® rankings of 

employee satisfaction and 

commitment. 

The Partnership for Public 

Service, on behalf of the FMC 

Office of Inspector General (OIG), 

conducted an independent 

evaluation to examine employee 

satisfaction at the FMC and 

provide recommendations for 

improvement. 

Background 

An agency’s focus on improving 

employee engagement and 

satisfaction can bolster its 

reputation and competitiveness 

as an employer in the global 

marketplace. 

The Best Places to Work in the 

Federal Government® rankings, 

provide a comprehensive 

analysis of employee satisfaction 

in the federal government.  The 

rankings are based on employee 

responses to the Federal 

Employee Viewpoint Survey 

(FEVS), administered annually 

by the U.S. Office of Personnel 

Management. 

The rankings offer information 

about which factors drive 

employee satisfaction, enabling 

managers and leaders to 

understand and address their 

agency’s most critical workplace 

challenges. 
 

   

 

 

 

 

)('(5$/0$5,7,0(&200,66,21

:25.3/$&((9$/8$7,215(3257

7DEOHRI&RQWHQWV

([HFXWLYH6XPPDU\««««««««««««««««««««««««««««««««««««««

3XUSRVH«««««««««««««««««««««««««««««««««««««««««««

%DFNJURXQG«««««««««««««««««««««««««««««««««««««««««

0HWKRGRORJ\«««««««««««««««««««««««««««««««««««««««««

)LQGLQJVDQG5HVXOWV«««««««««««««««««««««««««««««««««««««

5HFRPPHQGDWLRQV««««««««««««««««««««««««««««««««««««««

&RQFOXVLRQ«««««««««««««««««««««««««««««««««««««««««

$SSHQGL[$$FWLRQ3ODQ7HPSODWH«««««««««««««««««««««««««««««««

$SSHQGL[%$FWLRQ3ODQ(YDOXDWLRQ:RUNVKHHW«««««««««««««««««««««««««

$SSHQGL[&)HGHUDO(PSOR\HH9LHZSRLQW6XUYH\4XHVWLRQ.H\E\%HVW3ODFHVWR:RUN&DWHJRU\

$SSHQGL['8QIHDVLEOH5HFRPPHQGDWLRQV«««««««««««««««««««««««««««

0DQDJHPHQW5HVSRQVH«««««««««««««««««««««««««««««««««««

(YDOXDWRU5HVSRQVH«««««««««««««««««««««««««««««««««««««  
 

 



 

(;(&87,9(6800$5<

6LQFHWKH)HGHUDO0DULWLPH&RPPLVVLRQ)0&KDVUDQNHGLQWKHERWWRPRIVPDOO

DJHQFLHVLQWKHBest Places to Work in the Federal Government®UDQNLQJVRIHPSOR\HHVDWLVIDFWLRQ

DQGFRPPLWPHQW7RXQGHUVWDQGWKHVHORZVFRUHVWKH3DUWQHUVKLSIRU3XEOLF6HUYLFHWKH

3DUWQHUVKLSFRQGXFWHGDTXDQWLWDWLYHDQGTXDOLWDWLYHHYDOXDWLRQRIHPSOR\HHVXUYH\GDWDDQG

HPSOR\HHIHHGEDFN7KLVSURFHVVVSHFLILFDOO\IRFXVHGRQLGHQWLI\LQJWKHEDUULHUVWRDKLJKO\

HQJDJLQJZRUNHQYLURQPHQWDQGSURYLGLQJUHFRPPHQGDWLRQVIRULPSURYHPHQW

:KLOHWHQZRUNSODFHFDWHJRULHVDUHGLVFXVVHGLQWKLVUHSRUWWKHPDMRUFDXVHRIGLVHQJDJHPHQWZDV

LQWKHDUHDRIHIIHFWLYHOHDGHUVKLS:LWKLQWKLVWKUHHPDLQLVVXHVZHUHXQFRYHUHG

x Leadership legacy&KDOOHQJHVZLWKSUHYLRXVOHDGHUVUHPDLQWRSRIPLQGDWWKHDJHQF\DQG

FRQWLQXHWRLPSDFWPRUDOH

x Low levels of trust: 0DQDJHPHQWDQGVWDIIH[KLELWVLJQVRIGLVWUXVWDQGDIHDURIUHWULEXWLRQ

IRUVSHDNLQJXSRUEHLQJSHUFHLYHGDVRXWRIIDYRU

x Poor communication,QIRUPDWLRQLVQRWZLGHO\RUHIIHFWLYHO\VKDUHGDFURVVWKHDJHQF\

ZKLFKUHVXOWVLQUXPRUVDQGPLVLQIRUPDWLRQ

'XULQJWKHHYDOXDWLRQSURFHVVLWZDVIRXQGWKDWWKH)HGHUDO0DULWLPH&RPPLVVLRQKDVEHHQWDNLQJ

SRVLWLYHVWHSVWRLPSURYHORZHPSOR\HHVDWLVIDFWLRQDQGFRPPLWPHQWVFRUHV,QSDUWLFXODU

UHVSRQGHQWVSRLQWHGWRWKHIROORZLQJDUHDVDVRUJDQL]DWLRQDOVWUHQJWKV

x $FWLRQVWDNHQWRDGGUHVVORZOHDGHUVKLSVFRUHV

x 7UDQVSDUHQF\LQWKHKLULQJDQGSURPRWLRQSURFHVV

x ([SHUWLVHDQGWDOHQWDPRQJVWDII

x 6PDOODJHQF\FXOWXUHDQGHQYLURQPHQW

7RHIIHFWLYHO\EXLOGRQVWUHQJWKVDQGDGGUHVVRQJRLQJFRQFHUQVLWLVUHFRPPHQGHGWKDWWKH)HGHUDO

0DULWLPH&RPPLVVLRQFRQGXFWVDUREXVWDFWLRQSODQQLQJSURFHVVWKDWLPSOHPHQWV

UHFRPPHQGDWLRQVZLWKDIRFXVRQOHDGHUVKLSDVZHOODVRWKHUVXJJHVWLRQVGHWDLOHGLQWKLVUHSRUW

385326(

7KH3DUWQHUVKLSIRU3XEOLF6HUYLFHRQEHKDOIRIWKH)HGHUDO0DULWLPH&RPPLVVLRQ2IILFHRIWKH

,QVSHFWRU*HQHUDO2,*FRQGXFWHGDQLQGHSHQGHQWHYDOXDWLRQWRH[DPLQHHPSOR\HHVDWLVIDFWLRQDW

)0&DQGSURYLGHUHFRPPHQGDWLRQVIRULPSURYHPHQW7KH)0&2,*FRQWUDFWHGZLWKWKH

3DUWQHUVKLSWRFRQGXFWWKLVHYDOXDWLRQGXHWRFRQFHUQVZLWKWKH)0&¶VORZOHYHOVRIHPSOR\HH

HQJDJHPHQWDQGVDWLVIDFWLRQDVUHSRUWHGLQWKH)HGHUDO(PSOR\HH9LHZSRLQW6XUYH\)(96

6SHFLILFDOO\LQWKH3DUWQHUVKLSUDQNHGWKH)0&WKRXWRIVPDOODJHQFLHVLQWKH

3DUWQHUVKLS¶VDQQXDOBest Places to Work in the Federal GovernmentUHSRUW

7KH3DUWQHUVKLSLVDQRQSURILWQRQSDUWLVDQRUJDQL]DWLRQWKDWDFWVDVDQHXWUDOWKLUGSDUW\WR

XQGHUVWDQGURRWFDXVHVEHKLQGVFRUHVRQWKH)HGHUDO(PSOR\HH9LHZSRLQW6XUYH\)(96IRU

)0&XQFRYHURUJDQL]DWLRQDOVWUHQJWKVDQGJDUQHULQVLJKWVIRULPSURYHPHQWIURPDJHQF\

HPSOR\HHV%\FRQGXFWLQJWKLVHYDOXDWLRQWKH3DUWQHUVKLSLGHQWLILHVTXDOLWDWLYHUHDVRQVEHKLQGWKH

HPSOR\HHVXUYH\GDWDDQGSURYLGHVUHFRPPHQGDWLRQVIRULPSURYHPHQWWRWKH)HGHUDO0DULWLPH

&RPPLVVLRQ


 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

%$&.*5281'

/RZOHYHOVRIHPSOR\HHHQJDJHPHQWDQGVDWLVIDFWLRQFDQFRQWULEXWHWRLQDGHTXDWHSURGXFWLYLW\DQG

ORZHUTXDOLW\FXVWRPHUVHUYLFHSRWHQWLDOO\UHVXOWLQJLQSRRUDJHQF\SHUIRUPDQFH$QDJHQF\¶V

IRFXVRQLPSURYLQJHPSOR\HHHQJDJHPHQWDQGVDWLVIDFWLRQFDQEROVWHULWVUHSXWDWLRQDQG

FRPSHWLWLYHQHVVDVDQHPSOR\HULQWKHJOREDOPDUNHWSODFH+LJKHPSOR\HHHQJDJHPHQWVDWLVIDFWLRQ

DQGGHPRQVWUDWHGFRPPLWPHQWWRHIIHFWLYHO\DFFRPSOLVKLQJWKHDJHQF\¶VPLVVLRQZLOOKHOSDWWUDFW

±DQGNHHS±WRSWDOHQW

,QDGGLWLRQWRUHFUXLWPHQWDQGUHWHQWLRQPXOWLSOHSRVLWLYHRUJDQL]DWLRQDORXWFRPHVKDYHEHHQ

GRFXPHQWHGDVUHVXOWRIKLJKHQJDJHPHQW$VLOOXVWUDWHGLQ7DEOH*DOOXSDQGWKH0HULW6\VWHPV

3URWHFWLRQ%RDUG063%IRXQGWKDWKLJKHQJDJHPHQWRUVDWLVIDFWLRQOHGWREHWWHUPRUHHIILFLHQW

ZRUNSURGXFWVIHZHUVLFNGD\VPRUHLQQRYDWLRQDGHFUHDVHLQRQWKHMRELQMXULHVDQGKLJKHU

FXVWRPHUVDWLVIDFWLRQUDWLQJV

7DEOH(QJDJHPHQW'ULYHV2UJDQL]DWLRQDO2XWFRPHV



$GDSWHGIURPFederal Employee Engagement: The Motivating Potential of Job Characteristics and Rewards063%5HSRUWDQG

State of the American Workplace Employee Engagement Insights for U.S. Business Leaders*DOOXS

7KH Best Places to Work in the Federal GovernmentUDQNLQJVSURGXFHGE\WKH3DUWQHUVKLS

SURYLGHDFRPSUHKHQVLYHDQDO\VLVRIHPSOR\HHVDWLVIDFWLRQLQWKHIHGHUDOJRYHUQPHQW7KH

UDQNLQJVDUHWKHQLQWKHGLWLRQRIWKHUDQNLQJVZKLFKDUHEDVHGRQHPSOR\HHUHVSRQVHVWRWKH)(96

DGPLQLVWHUHGDQQXDOO\E\WKH862IILFHRI3HUVRQQHO0DQDJHPHQW7KHUDQNLQJVRIIHU

LQIRUPDWLRQDERXWZKLFKIDFWRUVGULYHHPSOR\HHVDWLVIDFWLRQHQDEOLQJPDQDJHUVDQGOHDGHUVWR

XQGHUVWDQGDQGDGGUHVVWKHLUDJHQF\¶VPRVWFULWLFDOZRUNSODFHFKDOOHQJHV

7KHBest Places to Work RYHUDOOLQGH[VFRUHPHDVXUHVWKHSHUIRUPDQFHRIDJHQFLHVUHODWHGWR

HPSOR\HHVDWLVIDFWLRQDQGFRPPLWPHQW7KHLQGH[LVZHLJKWHGDFFRUGLQJWRWKHH[WHQWWRZKLFK

HDFKTXHVWLRQSUHGLFWV3LQWHQWWRUHPDLQ ́7KHLQGH[VFRUHLVFRPSULVHGRIWKUHHTXHVWLRQVIURPWKH

)(96

x ,UHFRPPHQGP\RUJDQL]DWLRQDVDJRRGSODFHWRZRUN

x &RQVLGHULQJHYHU\WKLQJKRZVDWLVILHGDUH\RXZLWK\RXUMRE"

x &RQVLGHULQJHYHU\WKLQJKRZVDWLVILHGDUH\RXZLWK\RXURUJDQL]DWLRQ"

,QWKHBest Places to Work LQGH[VFRUHIRU)0&ZDVRQDVFDOHRI]HURWRRQHKXQGUHG

SRLQWVKLJKHUWKDQWKHSULYDWHVHFWRUVFRUHDQGSRLQWVKLJKHUWKDQWKHJRYHUQPHQWZLGH

DYHUDJH +RZHYHUIURPWR)0&VDZDSUHFLSLWRXVGURSLQWKHPHDVXUHVRIRYHUDOO

HPSOR\HHVDWLVIDFWLRQIDOOLQJWRDORZRILQ7KH)0&VFRUHLQFUHDVHGSRLQWVIURP


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

WRPRYLQJIURPWR7KHUHZDVDVPDOOGHFOLQHLQEHWZHHQDQGRI

SRLQWV7KLVGDWDLVLOOXVWUDWHGEHORZLQ7DEOH

7DEOH%HVW3ODFHVWR:RUN,QGH[6FRUH7UHQGV

*RYHUQPHQWZLGH )0& 3ULYDWH6HFWRU

























  



 







 

 

   

     

,QDGGLWLRQWRWKHLQGH[VFRUHWKHBest Places to Work UDQNLQJVH[DPLQHWHQZRUNSODFHFDWHJRULHV

HIIHFWLYHOHDGHUVKLSVWUDWHJLFPDQDJHPHQWSHUIRUPDQFHEDVHGUHZDUGVDQGDGYDQFHPHQWSD\

HPSOR\HHVNLOOVPLVVLRQPDWFKZRUNOLIHEDODQFHDOWHUQDWLYHZRUNDQGHPSOR\HHVXSSRUW

SURJUDPVWUDLQLQJDQGGHYHORSPHQWWHDPZRUNDQGVXSSRUWIRUGLYHUVLW\7KHBest Places to Work 

FDWHJRU\VFRUHVDUHFDOFXODWHGE\DYHUDJLQJWKHSHUFHQWSRVLWLYHUHVSRQVHVWRDGGLWLRQDO)(96

TXHVWLRQV)URPWR)0&VDZLPSURYHPHQWVLQWKHDUHDVRIZRUNOLIHEDODQFHWUDLQLQJ

DQGGHYHORSPHQWHIIHFWLYHOHDGHUVKLSDQGSHUIRUPDQFHEDVHGUHZDUGVDQGDGYDQFHPHQW)URP

WR)0&VDZGHFOLQHVLQWKHDUHDVRIHPSOR\HHVNLOOVPLVVLRQPDWFKWHDPZRUNVXSSRUW

IRUGLYHUVLW\VWUDWHJLFPDQDJHPHQWDQGSD\7KHVHWUHQGVDUHKLJKOLJKWHGLQ7DEOH

EHORZ$

IXOOPDSSLQJRI)(96TXHVWLRQVWRWKHBest Places to WorkFDWHJRULHVLVDYDLODEOHLQ$SSHQGL[&

RIWKLVUHSRUW



)(96GDWDRQ$OWHUQDWLYH3D\DQG(PSOR\HH6XSSRUW3URJUDPVIRU)0&LVQRWDYDLODEOHGXHWRWKHVPDOO

QXPEHURIUHVSRQVHVDQGLVQRWLQFOXGHGLQ7DEOH4XDOLWDWLYHIHHGEDFNRQWKLVFDWHJRU\LVLQFOXGHGLQWKH

3)LQGLQJV ́VHFWLRQRIWKLVUHSRUW


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

7DEOH)0&:RUNSODFH&DWHJRU\6FRUHVIRUDQG 

(PSOR\HH6NLOOVí0LVVRQ0DWFK

7HDPZRUN

:RUNí/LIH%DODQFH

7UDLQLQJDQG'HYHORSPHQW

6XSSRUWIRU'LYHUVLW\

 

6WUDWHJLF0DQDJHPHQW

(IIHFWLYH/HDGHUVKLS

3D\

5HZDUGVDQG$GYDQFHPHQW

     

0(7+2'2/2*<

7KHSXUSRVHRIWKLVHYDOXDWLRQLVWRH[DPLQH)0&¶VZRUNSODFHHQYLURQPHQWWRKHOSLGHQWLI\URRW

FDXVHVRIORZHPSOR\HHVDWLVIDFWLRQRUJDQL]DWLRQDOVWUHQJWKVDQGSURYLGHUHFRPPHQGDWLRQVIRU

LPSURYHPHQW

7KHHYDOXDWLRQIRFXVHGRQDUHYLHZRIWKHDQG)(96GDWDDQGBest Places to 

WorkUHVXOWVIRU)0&DQGWKHQFROOHFWLQJTXDOLWDWLYHLQSXWIURPVWDIIGXULQJZRUNVKRSVDQGRQH

RQRQHLQWHUYLHZV'XULQJ2FWREHUDQG1RYHPEHURIWKH3DUWQHUVKLSFRQGXFWHGWZRVWDII

ZRUNVKRSVDZRUNVKRSIRUVXSHUYLVRUVDVHQLRUH[HFXWLYHVHUYLFH

6(6ZRUNVKRSDQGDYLUWXDO

ZHELQDUVHVVLRQIRUDUHDUHSUHVHQWDWLYHVWKDWVHUYHPDMRUSRUWVDQGWUDQVSRUWDWLRQFHQWHUV$OO

HPSOR\HHVZHUHLQYLWHGWRFRQWULEXWHDQGDSSUR[LPDWHO\LQGLYLGXDOVSDUWLFLSDWHGLQSHUVRQDWD

JURXSVHVVLRQDQGHLJKWSDUWLFLSDWHGYLDZHELQDU

7KHJRDORIWKHZRUNVKRSVLQWHUYLHZVDQGZHELQDUZDVIRUHPSOR\HHVWRSURYLGHIHHGEDFNDQGDGG

LQVLJKWWRWKHTXDQWLWDWLYH)(96ILQGLQJVWKHUHE\DOORZLQJ)0&WREDVHZRUNSODFHLPSURYHPHQW

HIIRUWVRQPRUHUREXVWLQIRUPDWLRQ7KURXJKODUJHIDFLOLWDWHGJURXSGLVFXVVLRQVDQGVPDOOIRFXVHG

EUHDNRXWJURXSVHPSOR\HHVKDGDQRSSRUWXQLW\WRYDOLGDWH)(96UHVXOWVRIIHUDGGLWLRQDORU

XSGDWHGIHHGEDFNLGHQWLI\DUHDVRIDJUHHPHQWDQGGLVDJUHHPHQWDQGVKDUHVSHFLILFLGHDVIRU

LPSURYLQJWKHZRUNSODFH7RRIIHUDQRWKHUDYHQXHIRUVWDIIWRSURYLGHLQVLJKWWKH3DUWQHUVKLS

KRVWHGRSHQRIILFHKRXUVDW)0&IRUWZRGD\VDQGIRUDZHHNV¶WLPHRYHUWKHSKRQH7KHVHRIILFH

KRXUVDOORZHGHPSOR\HHVWRSURYLGHIHHGEDFNYLDDQLQGLYLGXDOLQWHUYLHZ$SSUR[LPDWHO\

7KH'HSXW\*HQHUDO&RXQVHOSDUWLFLSDWHGLQWKHHYDOXDWLRQDFWLYLWLHVIRUWKH6(6GXHWRWKH6(6*HQHUDO

&RXQVHOSRVLWLRQEHLQJYDFDQWDQGWKH$FWLQJ&KLHIRI6WDIIDQHPSOR\HHQRWLQWKH6(6DOVRSDUWLFLSDWHG


 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

HPSOR\HHVSDUWLFLSDWHGLQWKHRQHRQRQHLQWHUYLHZV7KH3DUWQHUVKLSDOVRFRQGXFWHGVHSDUDWH

LQGLYLGXDOLQWHUYLHZVZLWKHDFKRIWKHILYH&RPPLVVLRQHUV

$WWKHFRPSOHWLRQRIWKHZRUNVKRSVDQGLQWHUYLHZVWKH3DUWQHUVKLSFRQGXFWHGDQ$FWLRQ3ODQQLQJ

6HVVLRQZLWK)0&¶V6(6WRSULRULWL]HWKHUHFRPPHQGDWLRQVSURYLGHGE\OHYHORIHIIRUWDQGLPSDFW

$ZHEEDVHGVXUYH\ZDVVHQWWRDOO6(6PHPEHUVDVNLQJWKHPWRUDWHHDFKUHFRPPHQGDWLRQE\

HLWKHUORZHIIRUWRUKLJKHIIRUWDQGWKHQE\HLWKHUORZLPSDFWRUKLJKLPSDFW7KHUHZDVDOVRDQ

RSWLRQWRPDUNDUHFRPPHQGDWLRQDV3XQIHDVLEOH ́LILWYLRODWHGODZVUXOHVRUUHJXODWLRQVRU

RWKHUZLVHZDVFRQVLGHUHGXQIHDVLEOHDQGFRXOGQRWEHLPSOHPHQWHG7KHVHSULRULWL]HG

UHFRPPHQGDWLRQVDUHOLVWHGLQWKH3)LQGLQJVDQG5HVXOWV ́VHFWLRQRIWKLVUHSRUWDQGRUJDQL]HGE\

ZRUNSODFHFDWHJRU\5HFRPPHQGDWLRQVPDUNHGDV3XQIHDVLEOH ́E\RQH6(6PHPEHUDUHLQFOXGHG

LQWKH3)LQGLQJVDQG5HVXOWV ́VHFWLRQZKHUHDVUHFRPPHQGDWLRQVPDUNHGDV3XQIHDVLEOH ́E\WZRRU

PRUH6(6PHPEHUVDUHLQFOXGHGLQDQDSSHQGL[WRWKLVUHSRUW$GGLWLRQDOO\DQ\UHFRPPHQGDWLRQV

ZKHUHWKH6(6PHPEHUVZHUHHYHQO\VSOLWLQWKHLUUDQNLQJVIRUORZKLJKHIIRUWRUORZKLJKLPSDFW

DUHGHQRWHGDV3HIIRUWWLHG ́RU3LPSDFWWLHG ́LQWKHFKDUWVWKDWIROORZXQGHUWKH3)LQGLQJVDQG

5HVXOWV ́VHFWLRQ

3ULRUWRWKHVHVVLRQVWKH3DUWQHUVKLSZDVSURYLGHGZLWKLQVLJKWLQWRSUHYLRXVDFWLYLWLHV)0&KDG

SXUVXHGWRLPSURYHWKHZRUNHQYLURQPHQW,Q0D\)0&6HQLRU([HFXWLYHVGHYHORSHGD

3ODQRI$FWLRQWRDGGUHVVHPSOR\HHHQJDJHPHQWDQG)(96VFRUHVDWWKHDJHQF\([HFXWLYHVDOVR

FRPPLWWHGWRD3ULQFLSOHVRI/HDGHUVKLSGRFXPHQWVLJQHGE\DOO6(6$GGLWLRQDOO\VHSDUDWHHIIRUWV

KDYHEHHQXQGHUZD\RUFRPSOHWHGWRLPSURYHWKH,7LQIUDVWUXFWXUHRIIHUDVSDFHDQGUHVRXUFHVIRU

WUDLQLQJDQGFUHDWHLQIRUPDORSSRUWXQLWLHVIRUHPSOR\HHVWRFRQQHFW:KLOHSDVWHIIRUWVDSSHDUWR

KDYHPDGHSRVLWLYHVWULGHVPRUHVXVWDLQHGHIIRUWPXVWEHXQGHUWDNHQLQRUGHUWRDFKLHYHORQJWHUP

UHVXOWV

),1',1*6$1'5(68/76

7KLVVHFWLRQSURYLGHVDGHWDLOHGRYHUYLHZRIWKHBest Places to WorkGDWDDQGDTXDOLWDWLYH

VXPPDU\RIWKHPRVWVLJQLILFDQWWKHPHVDQGLQVLJKWVIURPWKHHPSOR\HHIHHGEDFNZRUNVKRSV

LQWHUYLHZVDQGZHELQDULQWHQDUHDVHIIHFWLYHOHDGHUVKLSVWUDWHJLFPDQDJHPHQWSHUIRUPDQFH

EDVHGUHZDUGVDQGDGYDQFHPHQWSD\HPSOR\HHVNLOOVPLVVLRQPDWFKZRUNOLIHEDODQFH

DOWHUQDWLYHZRUNDQGHPSOR\HHVXSSRUWSURJUDPVWUDLQLQJDQGGHYHORSPHQWWHDPZRUNDQG

VXSSRUWIRUGLYHUVLW\6XJJHVWLRQVIRULPSURYHPHQWFROOHFWHGIURPHPSOR\HHVGXULQJ3DUWQHUVKLS

LQWHUYLHZVDQGZRUNVKRSVDUHOLVWHGZLWKLQHDFKFDWHJRU\7KHVHLGHDVZHUHWKHQSULRULWL]HGE\WKH

)0&6(6GXULQJDQ$FWLRQ3ODQQLQJ6HVVLRQIDFLOLWDWHGE\WKH3DUWQHUVKLS7KH6(6SULRULWL]HGWKH

LGHDVE\LPSDFWDQGHIIRUWWRDVVLVW)0&LQVHOHFWLQJUHFRPPHQGDWLRQVWKDWZLOOPDNHWKHELJJHVW

GLIIHUHQFHLQWKHZRUNHQYLURQPHQWZLWKWKHDYDLODEOHDJHQF\UHVRXUFHV

(IIHFWLYH/HDGHUVKLS

,QWKHBest Places to Work DQDO\VLVWKHHIIHFWLYHOHDGHUVKLSFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFK

HPSOR\HHVEHOLHYHOHDGHUVKLSDWDOOOHYHOVRIWKHRUJDQL]DWLRQJHQHUDWHVPRWLYDWLRQDQG

FRPPLWPHQWHQFRXUDJHVLQWHJULW\DQGPDQDJHVSHRSOHIDLUO\ZKLOHDOVRSURPRWLQJWKH

SURIHVVLRQDOGHYHORSPHQWFUHDWLYLW\DQGHPSRZHUPHQWRIHPSOR\HHV,QWKHUDQNLQJVWKH

HIIHFWLYHOHDGHUVKLSFDWHJRU\LQFUHDVHGE\SRLQWVWRRQDVFDOHRIWR

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVH[SUHVVHGWKDWWKHDJHQF\KDVKLVWRULFDOO\

H[SHULHQFHGVWUXJJOHVZLWKOHDGHUVKLSDWWKH&RPPLVVLRQOHYHOEXWLVQRZRQDEHWWHUSDWK'HVSLWH

WKHSRVLWLYHPRYHPHQWSDUWLFLSDQWVIHOWWKHOHJDF\RIOHDGHUVKLSFKDOOHQJHVLQFOXGLQJDODFNRI


 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

UHVSHFWIRUHPSOR\HHVORZOHYHOVRIWUXVWDQGSRRUFRPPXQLFDWLRQKDVOHIWDQHJDWLYHLPSULQWRQ

WKHRUJDQL]DWLRQWKDWKDVQRWEHHQIXOO\UHVROYHG3DUWLFLSDQWVH[SUHVVHGVRPHIUXVWUDWLRQWKDWVRPH

RIWKHIRUPHUOHDGHUVKLSZKRZHUHLQWKHPLGGOHRIWKHVHSDVWLVVXHVDUHVWLOOZLWKWKHDJHQF\

3DUWLFLSDQWVFLWHGWKHQHZ&KDLUPDQ¶VRSHQGRRUSROLF\DQGVRFLDOHYHQWVDVDFWLYLWLHVWKDWDUH

VORZO\KHOSLQJWKHDJHQF\PRYHIRUZDUG3DUWLFLSDQWVDSSUHFLDWHGWKHHIIRUWVWKDWWKHQHZ

&KDLUPDQLVPDNLQJWRLPSURYHFRPPXQLFDWLRQDQGKRVWLQJHYHQWVVXFKDVWKH&KLOL&RRNRIIDQG

%LNHWR:RUN'D\

3DUWLFLSDQWVQRWHGWKDWVRPH&RPPLVVLRQHUVFULWLFL]HVWDIILQSXEOLFPHHWLQJVZKLFKOHDGVWR

HPSOR\HHVIHHOLQJGHPRUDOL]HG3DUWLFLSDQWVIHOWDFOHDUGLYLVLRQLVQRWDOZD\VPDGHEHWZHHQSROLF\

GHEDWHVDQGSHUVRQDODWWDFNVRQWKHTXDOLW\RIZRUNRUH[SHUWLVHRIVWDII3DUWLFLSDQWVFRPPHQWHG

WKDWVRPHFDUHHUOHDGHUVVWUXJJOHZLWK3HPRWLRQDOLQWHOOLJHQFH ́DQGWUHDWLQJVWDIIZLWKUHVSHFW

3DUWLFLSDQWVSRLQWHGWRXQFOHDUFRPPXQLFDWLRQIURPOHDGHUVDWDOOOHYHOV0RVWSDUWLFLSDQWV

H[SUHVVHGWKDWWKH\H[SHULHQFHDODFNRIWUDQVSDUHQF\DWDOOOHYHOVDVZHOO+RZHYHUVRPH

SDUWLFLSDQWVFRPPHQWHGWKDWWKHRSHQGRRUSROLFLHVDQGDOOKDQGVPHHWLQJVZHUHKHOSLQJNHHS

HPSOR\HHVEHWWHUDEUHDVWRIZKDWLVJRLQJRQ

3DUWLFLSDQWVGLUHFWO\SRLQWHGWRORZOHYHOVRIWUXVWDVDPDLQGULYHUIRUORZVDWLVIDFWLRQ3DUWLFLSDQWV

IHOWWKDWHPSOR\HHVODFNWUXVWLQOHDGHUVDQGOHDGHUVGRQRWWUXVWHPSOR\HHV0DQ\SDUWLFLSDQWV

VWDWHGWKDWWKH\SUHIHUUHGWKH3DUWQHUVKLS¶VRQHRQRQHVHVVLRQVFRQGXFWHGIRUWKLVHYDOXDWLRQRYHU

WKHJURXSVHVVLRQVEHFDXVHWKH\GLGQRWIHHOFRPIRUWDEOHVSHDNLQJDERXWWKHZRUNSODFHLQIURQWRI

WKHLUFROOHDJXHV

3DUWLFLSDQWVVWDWHGWKH\IHOWVRPHFDUHHUPDQDJHUVDUHVWUXJJOLQJWRWUDQVLWLRQXQGHUQHZOHDGHUVKLS

DQGQRWHGWKHUHODWLRQVKLSEHWZHHQFDUHHUDQGSROLWLFDOOHDGHUVFDQFDXVHWHQVLRQDQGLVVXHVZLWKLQ

WKHDJHQF\

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x ,QVWLWXWHDZRUNJURXSWRUHIUHVKWKH

VXJJHVWLRQSURJUDP

x 'LVFXVVDPRQJVWWKH&RPPLVVLRQHUV¶

&RXQVHOVSROLF\FRQFHUQVTXHVWLRQVDQG

RWKHUSURSRVDOV

x &RQGXFWSUHPHHWLQJVZLWK

&RPPLVVLRQHUVSULRUWRSXEOLF

&RPPLVVLRQPHHWLQJV

x /RRNDWWKHGHOHJDWLRQRIDXWKRULW\

x %ULQJ2IILFH'LUHFWRUVWRPHHWLQJV

,PSDFWWLHG

x +ROGDWUXVWEXLOGLQJWUDLQLQJRUZRUNVKRS

x $VNWKH2IILFHRIWKH*HQHUDO&RXQVHOWR

GUDIWDPHPRRQWKHOHJLVODWLYHKLVWRU\RI

WKHXVHRIUHTXHVWVIRUDGGLWLRQDO

LQIRUPDWLRQDQGPDNHUHFRPPHQGDWLRQV

RQLWVXVHJRLQJIRUZDUG

x 6WUHDPYLDYLGHR&RPPLVVLRQPHHWLQJV


 

 



3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQFRPPXQLFDWLRQ(IIRUW

WLHG

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQHPRWLRQDODQGVRFLDO

LQWHOOLJHQFH

x $VNWKH&KDLUPDQWRFRPPXQLFDWHKRZ

WKHOHDGHUVKLSFXOWXUHKDVFKDQJHGDQG

ZKDWVWHSVKHLVWDNLQJWRLPSURYH

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQFRPPXQLFDWLRQ(IIRUW

WLHG

x ,QYROYHVWDIILQGHFLVLRQPDNLQJ

x :RUNRQWUXVWLVVXHVDFURVVWKH

RUJDQL]DWLRQ

x &RQGXFWGHJUHHHYDOXDWLRQVRI

VXSHUYLVRUVDQGPDQDJHUV

x &RPPXQLFDWHFOHDUO\DQGVWUDWHJLFDOO\WR

VWDII

x %ULQJVWDIIDWDOOOHYHOVLQWRPHHWLQJVWR

SURPRWHHPSRZHUPHQWWUDQVSDUHQF\DQG

VWDIIGHYHORSPHQW

x ,QLWLDWHRSSRUWXQLWLHVWRWDONZLWKVWDIIDQG

LQVRPHFDVHVEHPRUHDSSURDFKDEOH

x 2IIHUH[HFXWLYHFRDFKLQJIRUPDQDJHPHQW

x %ULQJ2IILFH'LUHFWRUVWRPHHWLQJV

,PSDFWWLHG

6WUDWHJLF0DQDJHPHQW

,QWKHBest Places to Work DQDO\VLVWKHVWUDWHJLFPDQDJHPHQWFDWHJRU\PHDVXUHVWKHH[WHQWWR

ZKLFKHPSOR\HHVEHOLHYHWKDWPDQDJHPHQWHQVXUHVWKH\KDYHWKHQHFHVVDU\VNLOOVDQGDELOLWLHVWR

GRWKHLUMREVLVVXFFHVVIXODWKLULQJQHZHPSOR\HHVZLWKWKHQHFHVVDU\VNLOOVWRKHOSWKH

RUJDQL]DWLRQDQGZRUNVWRDFKLHYHWKHRUJDQL]DWLRQDOJRDOVZLWKWDUJHWHGSHUVRQQHOVWUDWHJLHVDQG

SHUIRUPDQFHPDQDJHPHQW,QWKHUDQNLQJVWKHVWUDWHJLFPDQDJHPHQWFDWHJRU\GHFUHDVHGE\

SRLQWVWRRQDVFDOHRIWR

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVFRPPHQWHGWKDWWKHUHLVDODFNRIYLVLRQDQG

VWUDWHJLFSODQQLQJDWWKHDJHQF\SDUWLFXODUO\IURPWKH2IILFHVRIWKH0DQDJLQJ'LUHFWRUDQG

&KDLUPDQ3DUWLFLSDQWVDOVRIHOWWKDWPDQDJHUVGRQRWUHYLHZSDVWSULRULWLHVEHIRUHPDNLQJVWUDWHJLF

SODQV

3DUWLFLSDQWVODUJHO\IHOWWKDWWKH)0&ODFNVWKHSURSHUWHFKQRORJLFDOLQIUDVWUXFWXUHDQGVWLOOXVHVWRR

PDQ\PDQXDOSURFHVVHV7KH\FLWHGDODFNRIIRUHWKRXJKWDQGSODQQLQJDVDUHDVRQIRUWKHSRRU,7

LQIUDVWUXFWXUH

:LWKLQWKHUHDOPRIVWUDWHJLFWDOHQWPDQDJHPHQWSDUWLFLSDQWVH[SUHVVHGFRQFHUQWKDWWKHDJHQF\

ZDVQRWKLULQJWKHULJKWLQGLYLGXDOVIRUSRVLWLRQV

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW


 

 

 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x &RPPXQLFDWHOLPLWHGSURPRWLRQ

RSSRUWXQLWLHVLQRQERDUGLQJ

x 1$

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x 5HSODFHMREVDWORZHUJUDGHVRQJRLQJ

ZKHQDSSURSULDWH

x 2IIHUPRUH,7WUDLQLQJIRUDOOVWDII

x 2QERDUGQHZVWDIIRQWKHRUJDQL]DWLRQDO

FXOWXUH

x $VVHVVVWUHQJWKVDQGWDOHQWVRIWKHFXUUHQW

VWDIIDQGKRZEHVWWRXVHWKHP

x (YDOXDWHV\VWHPVDQGSURFHVVHV

SDUWLFXODUO\WKRVHVWLOOGRQHRQSDSHUWR

ILQGHIILFLHQFLHV

x ,PSURYHWKHKLULQJSURFHVV

3HUIRUPDQFH%DVHG5HZDUGVDQG$GYDQFHPHQW

,QWKHBest Places to Work DQDO\VLVWKHSHUIRUPDQFHEDVHGUHZDUGVDQGDGYDQFHPHQWFDWHJRU\

PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVIHHOWKH\DUHUHZDUGHGDQGSURPRWHGLQDIDLUDQGWLPHO\

PDQQHUIRUWKHLUSHUIRUPDQFHDQGLQQRYDWLYHFRQWULEXWLRQVWRWKHLUZRUNSODFH,QWKH

UDQNLQJVWKHSHUIRUPDQFHEDVHGUHZDUGVDQGDGYDQFHPHQWFDWHJRU\LQFUHDVHGE\SRLQWVWR

RQDVFDOHRIWR

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVGLVFXVVHGWKHODFNRIFDUHHUDGYDQFHPHQWLQWKH

DJHQF\DQGVRPHVWLOOGLGQRWEHOLHYHWKDWSURPRWLRQRSSRUWXQLWLHVDUHIDLUEHFDXVHRISDVWSUDFWLFHV

WKDWDSSHDUHGWREHEDVHGRQIDYRULWLVP0DQ\RWKHUSDUWLFLSDQWVUHSRUWHGWKDWWKHLQFUHDVLQJO\

WUDQVSDUHQWSURPRWLRQSURFHVVZDVKHOSLQJWRGLVSHOWKHVHFRQFHUQV3DUWLFLSDQWVH[SUHVVHGFRQFHUQ

WKDWLWZDVGLIILFXOWWRUHWDLQWDOHQWHVSHFLDOO\QHZKLUHVDWWKHDJHQF\GXHWRWKHODFNRIXSZDUG

PRELOLW\

3DUWLFLSDQWVIHOWOHDGHUVFRXOGGRPRUHWRUHFRJQL]HDQGDSSUHFLDWHVWDIIFRQWULEXWLRQVSDUWLFXODUO\

LQOLJKWRIRQJRLQJSD\IUHH]HV3DUWLFLSDQWVSRLQWHGWRQRQPRQHWDU\UHFRJQLWLRQWLPHRIIDZDUGV

DQGERQXVHVDVHIIHFWLYHWRROVWRUHZDUGHPSOR\HHV

$GGLWLRQDOO\SDUWLFLSDQWVPHQWLRQHGWKDWWKHDSSUDLVDOSURFHVVLVFRQIXVLQJWRXQGHUVWDQGDQGWKDW

PDQDJHUVQHHGJXLGDQFHRQKRZWRUDWHHPSOR\HHVFRQVLVWHQWO\XVLQJWKHQHZV\VWHP3DUWLFLSDQWV

FRPPHQWHGRQDODFNRISURSHUWUDLQLQJRQSHUIRUPDQFHDSSUDLVDOVDWWKHVXSHUYLVRUOHYHODQGWKDW

VXSHUYLVRUVGRQRWSURYLGHHPSOR\HHVZLWKHQRXJKLQIRUPDWLRQRQKRZWRLQWHUSUHWWKHUHVXOWV

3DUWLFLSDQWVQRWHGWKH\IHOWPDQDJHUVZHUHWROGE\WKH&KDLUPDQWKDWWKH\ZHUHQRORQJHUDOORZHG

WRUDWHLQGLYLGXDOVDV3H[HPSODU\ ́RQWKHLUSHUIRUPDQFHUHYLHZV3DUWLFLSDQWVDOVRQRWHG

FKDOOHQJHVLQGHDOLQJZLWKSRRUSHUIRUPHUVSDUWLFXODUO\LQVHQLRUSRVLWLRQV

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW


 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQGHDOLQJZLWKSRRU

SHUIRUPHUV(IIRUWDQG,PSDFWWLHG

x 2IIHUPRUHIOH[LELOLW\LQGHYHORSLQJ

SHUIRUPDQFHHOHPHQWVEDVHGRQWKHMRE

UHVSRQVLELOLW\

x 6HWUHDOLVWLFH[SHFWDWLRQVIRUHPSOR\HHV

,PSDFWWLHG

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQGHDOLQJZLWKSRRU

SHUIRUPHUV(IIRUWDQG,PSDFWWLHG

x $XWRPDWHWKHSHUIRUPDQFHV\VWHP

x $OORZHPSOR\HHVWRPDNHPLVWDNHVDQG

IDLOSURGXFWLYHO\DQGOHDUQ

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQGHDOLQJZLWKSRRU

SHUIRUPHUV(IIRUWDQG,PSDFWWLHG

x &HOHEUDWHUHFRJQL]HVWDIIWHDPDQGDJHQF\

VXFFHVVHV

x ,PSOHPHQWDQRQPRQHWDU\UHFRJQLWLRQ

SURJUDP

x 6HWUHDOLVWLFH[SHFWDWLRQVIRUHPSOR\HHV

,PSDFWWLHG

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQGHDOLQJZLWKSRRU

SHUIRUPHUV(IIRUWDQG,PSDFWWLHG

x 3URYLGHPRUHWUDLQLQJIRUPDQDJHUVDQG

VXSHUYLVRUVRQWKHDSSUDLVDOSURFHVV

x 'HDOZLWKSRRUSHUIRUPHUV

3D\

,QWKHBest Places to Work DQDO\VLVWKHSD\FDWHJRU\PHDVXUHVKRZVDWLVILHGHPSOR\HHVDUHZLWK

WKHLUSD\,QWKHUDQNLQJVWKHSD\FDWHJRU\GHFUHDVHGE\SRLQWVWRRQDVFDOHRIWR



'XULQJZRUNVKRSVDQGLQWHUYLHZVVXSHUYLVRUVDQGPDQDJHUVWHQGHGWRUHSRUWFRQFHUQZLWK

HPSOR\HHSD\ZKHUHLQFRQWUDVWQRQVXSHUYLVRU\SDUWLFLSDQWVPDGHIHZRUQRFRPPHQWVRQSD\

3DUWLFLSDQWVXQGHUVWRRGWKDWH[WHUQDOIDFWRUVHIIHFWLQJSD\VXFKDVVHTXHVWUDWLRQDQGRWKHU

PDQGDWRU\EXGJHWFXWVDUHQRWZLWKLQWKHDJHQF\¶VFRQWURO

1RLGHDVRUUHFRPPHQGDWLRQVZHUHSURYLGHGLQWKHZRUNVKRSVDQGLQWHUYLHZVWRDGGUHVV

VDWLVIDFWLRQZLWKSD\

(PSOR\HH6NLOOV0LVVLRQ0DWFK

,QWKHBest Places to Work DQDO\VLVWKHHPSOR\HHVNLOOVPLVVLRQPDWFKFDWHJRU\PHDVXUHVWKH

H[WHQWWRZKLFKHPSOR\HHVIHHOWKDWWKHLUVNLOOVDQGWDOHQWVDUHXVHGHIIHFWLYHO\)XUWKHUPRUHLW

DVVHVVHVWKHOHYHOWRZKLFKHPSOR\HHVJHWVDWLVIDFWLRQIURPWKHLUZRUNDQGXQGHUVWDQGKRZWKHLU

MREVDUHUHOHYDQWWRWKHRUJDQL]DWLRQDOPLVVLRQ,QWKHUDQNLQJVWKHHPSOR\HHVNLOOVPLVVLRQ

PDWFKFDWHJRU\GHFUHDVHGE\SRLQWVWRRQDVFDOHRIWR


 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVDSSUHFLDWHGKRZVPDOOWKHDJHQF\ZDVDVZHOODV

WKHFRPSHWHQF\DQGGHGLFDWLRQRIWKHZRUNIRUFH3DUWLFLSDQWVFRQVLVWHQWO\DQGVWURQJO\YRLFHGWKDW

WKH\ORYHGWKHLUZRUNDQGWKHPLVVLRQRIWKHDJHQF\

:KLOHWKHZRUNIRUFHKDVDZHDOWKRINQRZOHGJHDQGH[SHUWLVHSDUWLFLSDQWVH[SUHVVHGFRQFHUQWKDW

WKHUHDUHPLVPDWFKHVEHWZHHQLQGLYLGXDOV¶VNLOOVDQGWKHZRUNSHUIRUPHG3DUWLFLSDQWVSRLQWHGWR

WKHSUHYLRXVUHRUJDQL]DWLRQRIWKHDJHQF\WKDWWKUHZSHRSOHLQWRUROHVWKDWWKH\ZHUHQ¶WSUHSDUHG

IRUZKLOHSURPRWLQJVRPHLQGLYLGXDOVWR*6DQG*6SRVLWLRQV

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x 0DNHJHDUZLWKWKH)0&ORJRDYDLODEOH

IRUSXUFKDVH

x 1$

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x &RPPXQLFDWHWKHPLVVLRQRIWKHDJHQF\WR

VWDIIKHOSSHRSOHILQGWKHLUFRPPLWPHQWWR

WKHPLVVLRQ

x 2IIHUFODULW\RQRUJDQL]DWLRQDOSULRULWLHV

:RUN/LIH%DODQFH

,QWKHBest Places to WorkDQDO\VLVWKHZRUNOLIHEDODQFHFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFK

HPSOR\HHVFRQVLGHUWKHLUZRUNORDGVUHDVRQDEOHDQGIHDVLEOHDQGPDQDJHUVVXSSRUWDEDODQFH

EHWZHHQZRUNDQGOLIH,QWKHUDQNLQJVWKHZRUNOLIHEDODQFHFDWHJRU\LQFUHDVHGE\

SRLQWVWRRQDVFDOHRIWR

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVIHOWWKDWVXSHUYLVRUVDQGVHQLRUOHDGHUVDUH

VXSSRUWLYHRIZRUNOLIHEDODQFHLQUHJDUGVWRDFFRPPRGDWLQJXVHRIOHDYHWRFDUHIRUDVLFNIDPLO\

PHPEHUGRFWRU¶VDSSRLQWPHQWHWF+RZHYHUSDUWLFLSDQWVH[SUHVVHGWKDWWKH\GRQRWKDYHD

GHGLFDWHGEUHDNURRPDQGKDYHWRXVHWKHUHVWURRPWRZDVKWKHLUGLVKHV3DUWLFLSDQWVH[SUHVVHGD

GHVLUHIRUILWQHVVWLPHDVDSDUWRIWKHLUZRUNGD\3DUWLFLSDQWVDOVRQRWHGWKDWKLJKZRUNORDG

LQDGHTXDWHVWDIILQJDQGXQUHDVRQDEOHGHDGOLQHVFRQWULEXWHWRIHHOLQJVRIZRUNOLIHLPEDODQFH

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x 1$ x 1$


 

 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x 1$ x &UHDWHNLWFKHQVSDFHIRUVWDII

x &UHDWHDGHGLFDWHGEUHDNURRP

$OWHUQDWLYH:RUNDQG(PSOR\HH6XSSRUW3URJUDPV

,QWKHBest Places to WorkDQDO\VLVWKHDOWHUQDWLYHZRUNDQGHPSOR\HHVXSSRUWSURJUDPVFDWHJRU\

PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHZRUNSODFHIOH[LELOLWLHVDUHRIIHUHGWRWKHP

LQFOXGLQJWHOHFRPPXWLQJDQGDOWHUQDWLYHZRUNVFKHGXOLQJDORQJZLWKSHUVRQDOVXSSRUWEHQHILWVOLNH

FKLOGDQGHOGHUFDUHVXEVLGLHVDQGZHOOQHVVSURJUDPV'XHWROLPLWHGVDPSOHVL]HGDWDIRUWKH

DOWHUQDWLYHZRUNDQGHPSOR\HHVXSSRUWSURJUDPVFDWHJRU\LVQRWDYDLODEOH

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVYDOXHGWKHWHOHZRUNSURJUDPZRUNSODFHIOH[LELOLW\

DQGDOWHUQDWLYHZRUNVFKHGXOHV3DUWLFLSDQWVH[SUHVVHGIUXVWUDWLRQWKDWVXSSRUWIRUWHOHZRUNYDULHV

DFURVVWKHRUJDQL]DWLRQEDVHGRQPDQDJHUDQGVXSHUYLVRUSUHIHUHQFHV3DUWLFLSDQWVVXJJHVWHGWKDW

WKHWHOHZRUNSROLF\QHHGVWREHUHYLVLWHGDQGWKDW)0&VKRXOGORRNDFURVVJRYHUQPHQWWRUHYLHZ

EHVWSUDFWLFHVDQGWUHQGVIRUWHOHZRUNLQRWKHUDJHQFLHV

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x 1$ x 1$

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x 1$ x ([DPLQHUHYLVLWWKHWHOHZRUNSROLF\

7UDLQLQJDQG'HYHORSPHQW

,QWKHBest Places to WorkDQDO\VLVWKHWUDLQLQJDQGGHYHORSPHQWFDWHJRU\JDXJHVWKHH[WHQWWR

ZKLFKHPSOR\HHVEHOLHYHWKHLUGHYHORSPHQWQHHGVDUHDVVHVVHGDQGDSSURSULDWHWUDLQLQJLVRIIHUHG

DOORZLQJWKHPWRGRWKHLUMREVHIIHFWLYHO\DQGLPSURYHWKHLUVNLOOV,QWKHUDQNLQJVWKH

WUDLQLQJDQGGHYHORSPHQWFDWHJRU\LQFUHDVHGE\SRLQWVWRRQDVFDOHRIWR

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVRYHUDOOXQGHUVWRRGWKDWEXGJHWFKDOOHQJHVZHUHWKH

UHDVRQEHKLQGWKHODFNRIWUDLQLQJRSSRUWXQLWLHV+RZHYHUSDUWLFLSDQWVIHOWWKDWVHQLRUOHDGHUVKLS

VKRXOGWU\WRH[SDQGWKHLQWHUQDODQGH[WHUQDOGHWDLOSURJUDPDVZHOODVRIIHUDGGLWLRQDOLQWHUQDO

WUDLQLQJRSSRUWXQLWLHV

$GGLWLRQDOO\SDUWLFLSDQWVIHOWGHWDLOVDUHDZDUGHGEDVHGRQIDYRULWLVPDQGQRWRIIHUHGIDLUO\WR

LQWHUHVWHGDQGHOLJLEOHHPSOR\HHV3DUWLFLSDQWVFLWHGDODFNRIFURVVRUJDQL]DWLRQDORSSRUWXQLWLHVWR

JDLQNQRZOHGJHRIRWKHUMREVRUUROHVDW)0&7KH\DOVRQRWHGWKDWVHQLRUOHDGHUVKLS¶VDWWLWXGHRI


 

 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

3QRWEHLQJDEOHWRFKDQJHDQ\WKLQJGXHWREXGJHWFRQVWUDLQWV ́DVDFDXVHRIORZVDWLVIDFWLRQLQWKLV

DUHD

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x 1$ x 2IIHUD&'3FDQGLGDWHGHYHORSPHQW

SURJUDP,PSDFWWLHG

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x 1$ x 2IIHUD&'3FDQGLGDWHGHYHORSPHQW

SURJUDP,PSDFWWLHG

x 2IIHUDQHPHUJLQJOHDGHUVSURJUDP

x 'HYHORSDPHQWRULQJSURJUDP

x 2IIHUPRUHGHWDLOVURWDWLRQVZLWKLQ)0&

x 2IIHUPRUHGHWDLOVWRRUJDQL]DWLRQVRXWVLGH

RI)0&

7HDPZRUN

,QWKHBest Places to WorkDQDO\VLVWKHWHDPZRUNFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFK

HPSOR\HHVEHOLHYHWKH\FRPPXQLFDWHHIIHFWLYHO\ERWKLQVLGHDQGRXWVLGHRIWKHLUWHDP

RUJDQL]DWLRQVFUHDWLQJDIULHQGO\ZRUNDWPRVSKHUHDQGSURGXFLQJKLJKTXDOLW\ZRUNSURGXFWV,Q

WKHUDQNLQJVWKHWHDPZRUNFDWHJRU\GHFUHDVHGE\SRLQWVWRRQDVFDOHRIWR

'XULQJZRUNVKRSVDQGLQWHUYLHZVSDUWLFLSDQWVQRWHGWKDW)0&IXQFWLRQVLQDFRPSDUWPHQWDOL]HG

IDVKLRQHYHU\RQHZRUNVRQO\ZLWKLQWKHLURIILFHVZLWKOLWWOHLQWHUDFWLRQDFURVVWKHDJHQF\RQ

SURMHFWV7KHUHDUHIHZRUQRPHHWLQJVZLWKWKHSXUSRVHRIVKDULQJLQIRUPDWLRQDQGSURYLGLQJ

XSGDWHVRQZRUNSURMHFWVWKDWHQJDJHPXOWLSOHRIILFHV3DUWLFLSDQWVUHSRUWHGWKDWDVLORHGFXOWXUH

H[LVWVLQVRPHDUHDVRIWKHRUJDQL]DWLRQDQGLPSHGHVFROODERUDWLRQDFURVVWKH)0&3DUWLFLSDQWVGLG

QRWHWKDWEHFDXVHRIWKHVPDOOVL]HWKH\ZHUHDIDPLO\DQG3NQHZHDFKRWKHU¶VSOXVHVDQGPLQXVHV ́

ZKLFKPDGHLWHDVLHUWRFRRSHUDWHZLWKRQHDQRWKHUWKHUHDUHMXVWQRWRSSRUWXQLWLHVIRUFURVVWHDP

ZRUNRUGHOLEHUDWHHIIRUWVWRZRUNDFURVVWKHDJHQF\

%HORZLVDVXPPDU\RILGHDVWKDWWKH3DUWQHUVKLS¶VZRUNVKRSVDQGLQWHUYLHZSDUWLFLSDQWVSURYLGHG

WRLPSURYHLQWKLVDUHD6XJJHVWLRQVZHUHWKHQSULRULWL]HGE\WKH6(6XVLQJD3DUWQHUVKLSVXUYH\

WRRODURXQGLPSDFWDQGHIIRUWLQWRIRXUFDWHJRULHVORZLPSDFWORZHIIRUWORZLPSDFWKLJKHIIRUW

KLJKLPSDFWORZHIIRUWDQGKLJKLPSDFWKLJKHIIRUW

/RZ,PSDFW/RZ(IIRUW /RZ,PSDFW+LJK(IIRUW

x %ULQJLQRWKHURIILFHVWRDOOKDQGV

PHHWLQJV6FKHGXOHPRUHUHJXODUPHHWLQJV

DFURVVWHDPVDQGIRUDOOVWDII

x 1$


 





 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

+LJK,PSDFW/RZ(IIRUW +LJK,PSDFW+LJK(IIRUW

x &RQWLQXHWHDPEXLOGLQJRUVRFLDOHYHQWVWR

EXLOGFRQQHFWLRQVDFURVVWKHDJHQF\

x *HWVWDIILQYROYHGLQFURVVEXUHDXSURMHFWV

6XSSRUWIRU'LYHUVLW\

,QWKHBest Places to WorkDQDO\VLVWKHVXSSRUWIRUGLYHUVLW\FDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFK

HPSOR\HHVEHOLHYHWKDWDFWLRQVDQGSROLFLHVRIOHDGHUVKLSDQGPDQDJHPHQWSURPRWHDQGUHVSHFW

GLYHUVLW\,QWKHUDQNLQJVWKHVXSSRUWIRUGLYHUVLW\FDWHJRU\GHFUHDVHGE\SRLQWVWR

RQDVFDOHRIWR

:KHQGLVFXVVLQJEDUULHUVWRHQJDJHPHQWGXULQJWKHZRUNVKRSVDQGLQWHUYLHZVVRPHSDUWLFLSDQWV

IHOWWKDWZRPHQOHVELDQJD\ELVH[XDODQGWUDQVJHQGHUSHUVRQVDQGPLQRULWLHVDUHOLPLWHGWR

FHUWDLQUROHVDW)0&$IHZHPSOR\HHVFLWHGDSHUFHSWLRQWKDWLQVRPHFDVHVLQGLYLGXDOVDUH

XQGHUPLQHGEDVHGRQWKHLUJHQGHUVH[XDORULHQWDWLRQRUHWKQLFLW\

1RLGHDVRUUHFRPPHQGDWLRQVZHUHSURYLGHGLQWKHZRUNVKRSVDQGLQWHUYLHZVWRDGGUHVV

VDWLVIDFWLRQZLWKVXSSRUWRIGLYHUVLW\

5(&200(1'$7,216

%DVHGRQWKHUHVXOWVRIWKLVHYDOXDWLRQDQG\HDUVRIH[SHULHQFHVXSSRUWLQJIHGHUDODJHQFLHVWKH

3DUWQHUVKLSUHFRPPHQGVWKHIROORZLQJSURFHVVIRUDGGUHVVLQJHPSOR\HHHQJDJHPHQWDWWKH)0&

 5HYLHZWKLVUHSRUWZLWKWKHVHQLRUPDQDJHPHQWWHDPLQFOXGLQJWKH&KDLUPDQDQG6(6DQG

VHOHFWDQH[HFXWLYHFKDPSLRQWROHDGLPSURYHPHQWHIIRUWV$Q\FKDQJHHIIRUWUHTXLUHV

H[HFXWLYHOHYHOVXSSRUWWREHVXFFHVVIXOKHQFHVHOHFWLQJDQGHQJDJLQJDQH[HFXWLYHFKDPSLRQ

IRUWKHSURMHFWZLOODVVLVWLQJHQHUDWLQJEDFNLQJUHVRXUFHVDQGEX\LQIURPRWKHUVWDNHKROGHUV

DFURVVWKHRUJDQL]DWLRQ

0DQDJHPHQW5HVSRQVH $JUHH7KLVUHSRUWKDVEHHQUHYLHZHGZLWKERWKWKH&KDLUPDQDQGWKH

)0&
V6HQLRU([HFXWLYH6HUYLFH6(67KH&KDLUPDQZLOORYHUVHHLPSURYHPHQWHIIRUWVLQ

FROODERUDWLRQZLWKWKH6(6

(YDOXDWRUUHVSRQVH 0DQDJHPHQW
VSODQRIDFWLRQLVUHVSRQVLYHWRWKHUHFRPPHQGDWLRQDQGWKH

2,*ORRNVIRUZDUGWRIROORZLQJXSRQWKHLVVXH

 8SGDWHWKH)0&ZLGHDFWLRQSODQWRIRFXVRQKLJKLPSDFWDQGDFKLHYDEOHDFWLRQLWHPVWKDWDUH

GUDZQIURPHPSOR\HHUHFRPPHQGDWLRQVRUWKHWRSLGHDVWRLPSOHPHQWSURYLGHGLQWKLVUHSRUW

)RUHDFKDFWLRQLWHPLQFOXGHNH\GHOLYHUDEOHVDWLPHOLQHUHVSRQVLEOHSDUWLHVUHVRXUFHQHHGV

DQGPHWULFVIRUHYDOXDWLQJSURJUHVV(YDOXDWHWKHFRPSOHWHGDFWLRQSODQDJDLQVWGHILQHGFULWHULD

DQGDGMXVWDVQHFHVVDU\$VDPSOHDFWLRQSODQWHPSODWHDQGDQDFWLRQSODQHYDOXDWLRQ

ZRUNVKHHWDUHLQFOXGHGDV$SSHQGLFHVLQWKLVUHSRUW

0DQDJHPHQW5HVSRQVH$JUHH7KH)0&
V3ODQRI$FWLRQLVLQWKHSURFHVVRIEHLQJXSGDWHG

DQGWKH6(6ZLOODGRSWDSURMHFWPDQDJHPHQWRXWOLQHDQGWHPSODWHIRUHDFKDFWLRQLWHP

VHOHFWHGIRULPSOHPHQWDWLRQLQFOXGLQJORQJWHUPDQGVKRUWWHUPDFWLYLWLHV0DQDJHPHQW

DOUHDG\KDVLQLWLDWHGDSURFHVVWRLGHQWLI\SULRULWL]HDQGLPSOHPHQWKLJKLPSDFWDQGDFKLHYDEOH


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

DFWLRQLWHPV2IILFHOHYHOPHHWLQJVZLWKVWDIIWRGLVFXVVWKHFXUUHQW3ODQRI$FWLRQWKH)0&
V

6WUDWHJLF3ODQDQGWKH6(66WDWHPHQWRI3ULQFLSOHVKDYHDOUHDG\RFFXUUHGDQGDGGLWLRQDO

PHHWLQJVWRVROLFLWYLHZVFRPPHQWVDQGVXJJHVWLRQVIRUQHZDFWLRQLWHPVZLOOEHRQJRLQJ

(YDOXDWRUUHVSRQVH 0DQDJHPHQW
VSODQRIDFWLRQLVUHVSRQVLYHWRWKHUHFRPPHQGDWLRQDQGWKH

2,*ORRNVIRUZDUGWRIROORZLQJXSRQWKHLVVXH

 ,QDGGLWLRQWR)0&ZLGHDFWLRQVOHDGHUVRIHDFK%XUHDXRU2IILFHVKRXOGSURPSWO\FRPPLWWR

DQGLPSOHPHQWXSWRWKUHHRIILFHOHYHODFWLRQVIRUWKHLUZRUNXQLW

0DQDJHPHQW5HVSRQVH$JUHHZLWKH[SODQDWLRQ$VDVPDOODJHQF\ZLWKDOLPLWHGEXGJHW

RIILFHOHYHODFWLRQVDUHRIWHQGLIILFXOWWRHIIHFWLYHO\LPSOHPHQWZLWKRXWIRVWHULQJGLVSDULWLHV

EHWZHHQRIILFHVGXHWRLVVXHVVXFKDVEXGJHWFRQVWUDLQWV1RQHWKHOHVVRIILFHOHYHODFWLRQVZLOO

EHLGHQWLILHGDQGXQGHUWDNHQRQDFDVHE\FDVHEDVLV

(YDOXDWRUUHVSRQVH0DQDJHPHQW
VSODQRIDFWLRQLVUHVSRQVLYHWRWKHUHFRPPHQGDWLRQDQGWKH

2,*ORRNVIRUZDUGWRIROORZLQJXSRQWKHLVVXH

 0DNHWKH)0&ZLGHDFWLRQSODQDYDLODEOHIRUDOOHPSOR\HHVWRYLHZWKHQFRQGXFWRQHRUPRUH

PHHWLQJVZLWKDOODJHQF\VWDIIWRVKDUHWKHUHVXOWVRIWKLVHYDOXDWLRQDQGWKHSODQIRUDGGUHVVLQJ

WKHIHHGEDFN2QFHDSODQLVLQSODFHVHQLRUOHDGHUVKLSDQG6(6VKRXOGFRPPXQLFDWHSURJUHVV

DJDLQVWWKHSODQDWOHDVWTXDUWHUO\DQGWKURXJKPXOWLSOHFKDQQHOVLQFOXGLQJWKH)0&LQWUDQHW

0DQDJHPHQW5HVSRQVH$JUHH$OOHPSOR\HHVZLOOKDYHDFFHVVWRWKHXSGDWHG3ODQRI$FWLRQ

DQGWKLVHYDOXDWLRQ$JHQF\VWDIIZLOOSDUWLFLSDWHLQUHJXODUPHHWLQJVWRGLVFXVVWKHSODQDQG

DGGUHVVIHHGEDFNDQGFRQFHUQV0DQDJHPHQWZLOOKROGRIILFHOHYHODVZHOODVDJHQF\ZLGHDOO

KDQGVPHHWLQJVRQDUHFXUULQJEDVLVLQRUGHUWRIDFLOLWDWHDWKRURXJKGLVFXVVLRQRIIHHGEDFN

DQGFRQFHUQV

(YDOXDWRUUHVSRQVH 0DQDJHPHQW
VSODQRIDFWLRQLVUHVSRQVLYHWRWKHUHFRPPHQGDWLRQDQGWKH

2,*ORRNVIRUZDUGWRIROORZLQJXSRQWKHLVVXH

 (PSRZHUHPSOR\HHVDWDOOOHYHOVWREHDFWLYHOHDGHUVRIZRUNSODFHLPSURYHPHQWLQLWLDWLYHVE\

LQYLWLQJWKHLUSDUWLFLSDWLRQLQWKHSURFHVVWKURXJKDQHPSOR\HHHQJDJHPHQWFRXQFLOVSRQVRUHG

E\WKHH[HFXWLYHFKDPSLRQ7KHHPSOR\HHHQJDJHPHQWFRXQFLOZLOODVVLVWLQLPSOHPHQWDWLRQ

FRPPXQLFDWLRQDQGDQQXDOXSGDWHVWRWKHDFWLRQSODQ

0DQDJHPHQW5HVSRQVH$JUHHZLWKH[SODQDWLRQ0DQDJHPHQWZLOOHPSRZHUHPSOR\HHVE\

HQFRXUDJLQJWKHLUSDUWLFLSDWLRQLQFURVVEXUHDXRIILFHSURMHFWEDVHGWHDPVWKDWZLOOEH

FRQYHQHGWRLGHQWLI\VWHSVUHVRXUFHVDQGWLPHOLQHVQHHGHGWREULQJSDUWLFXODUDFWLRQLWHPVWR

LPSOHPHQWDWLRQUDWKHUWKDQDVLQJOHHPSOR\HHHQJDJHPHQWFRXQFLO(DFKHPSOR\HHWHDPZLOO

EHGLUHFWO\LQYROYHGLQDVVLVWLQJLQWKHLPSOHPHQWDWLRQFRPPXQLFDWLRQDQGSURJUHVVXSGDWHV

IRUWKHDFWLRQLWHPZLWKVHQLRUPDQDJHPHQW

(YDOXDWRUUHVSRQVH2YHUDOOPDQDJHPHQW
VSODQRIDFWLRQLVUHVSRQVLYHWRWKHUHFRPPHQGDWLRQ

)XUWKHUFODULW\VKRXOGEHSURYLGHGGXULQJLPSOHPHQWDWLRQRQWKHPHDQVIRUSURYLGLQJPRUH

UREXVWLQYROYHPHQWRIHPSOR\HHVLQWKHFURVVEXUHDXRIILFHDFWLYLWLHVDQGSURMHFWEDVHGWHDPV

7KH2,*ORRNVIRUZDUGWRIROORZLQJXSRQWKHLVVXH


 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

 6FKHGXOHUHJXODUFKHFNLQVZLWKWKHH[HFXWLYHFKDPSLRQUHVSRQVLEOHSDUWLHVDQGWKHHPSOR\HH

HQJDJHPHQWFRXQFLOWRHQVXUHDFFRXQWDELOLW\'HFLGHRQDIROORZXSGDWHHJZLWKLQ

PRQWKVWRUHFRQYHQHDQGUHYLHZSURJUHVVDQGLPSDFWDWWKHDJHQF\DQGRIILFHOHYHOV

0DQDJHPHQW5HVSRQVH$JUHHZLWKH[SODQDWLRQ7KH3ODQRI$FWLRQZLOOEHUHYLHZHGE\WKH

&KDLUPDQDQG6(6HYHU\VL[PRQWKVRUPRUHIUHTXHQWO\DVZDUUDQWHG&URVVEXUHDXRIILFH

WHDPVZLOOFRQYHQHWRZRUNRQYDULRXVSURMHFWVLGHQWLILHGLQWKH3ODQRI$FWLRQDQGDVVWDWHG

DERYHUHFXUULQJDOOKDQGVPHHWLQJVZLWKWKH&KDLUPDQDQGLQWHUDQGLQWUDEXUHDXRIILFH

PHHWLQJVZLOOEHFRQGXFWHGWRGHOLYHUGLVFXVVDQGSURPRWHFRQWLQXHGDJHQF\DFWLYLW\WR

DGGUHVVDQGLPSURYHWKHLGHQWLILHGLVVXHVDQGFKDOOHQJHV

(YDOXDWRUUHVSRQVH*HQHUDOO\PDQDJHPHQW
VSODQRIDFWLRQLVUHVSRQVLYHWRWKH

UHFRPPHQGDWLRQ.HHSLQJ3ODQRI$FWLRQWRSRIPLQGDQGHQVXULQJDFFRXQWDELOLW\LVFULWLFDOLQ

VHHLQJPHDQLQJIXOLPSURYHPHQWDQGSURJUHVV$GGLWLRQDOIRFXVDQGPRUHIUHTXHQWUHYLHZRI

WKH3ODQRI$FWLRQPD\EHQHFHVVDU\7KH2,*ORRNVIRUZDUGWRIROORZLQJXSRQWKHLVVXH

7RS,GHDVWR,PSOHPHQW

:LWKLQWKHDFWLRQSODQWRDGGUHVVHPSOR\HHHQJDJHPHQWWKH3DUWQHUVKLSRIIHUVWKHIROORZLQJWRS

LGHDVGUDZQIURP)0&HPSOR\HHIHHGEDFNDVZHOODVEHVWSUDFWLFHVIURPDFURVVVXFFHVVIXO

DJHQFLHV7KHVHPD\KHOSJXLGH)0&LQVHOHFWLQJLGHDV,QVRPHFDVHVWKHRUJDQL]DWLRQPD\KDYH

WDNHQVWHSVWRDGGUHVVWKHLVVXHVEHORZKRZHYHUVRPHHPSOR\HHVZHUHQRWDZDUHRIWKHDFWLRQV

WDNHQ

 2IIHU([HFXWLYHFRDFKLQJWRPDQDJHUVWKH6(6DQG&RPPLVVLRQHUV

 &RQGXFWGHJUHHDVVHVVPHQWVRIVXSHUYLVRUVPDQDJHUVDQG6(6

 (VWDEOLVKVXSHUYLVRUPDQDJHUDQG6(6SHUIRUPDQFHSODQVWDQGDUGVDURXQGLPSURYLQJ

HPSOR\HHHQJDJHPHQWDQGFRPPXQLFDWLRQWRHQVXUHDFFRXQWDELOLW\DWDOOOHYHOVRI

PDQDJHPHQW

 5HYLHZDOOPDQDJHPHQWWUDLQLQJDQGHQVXUHWKDWDSSURSULDWHIRFXVLVRQOHDGHUVKLS

FRPSHWHQFLHVIURPWKHDVVHVVPHQWDQGVHOHFWLRQRIVXSHUYLVRUVWKURXJKWKHLUFDUHHU

 $OORZHPSOR\HHVWKHRSSRUWXQLW\WRFRPPHQWRQGUDIWDJHQF\SROLFLHVDQGSURFHGXUHV

EHIRUHWKH\DUHILQDOL]HG

 (QFRXUDJHVXSHUYLVRUVPDQDJHUVDQG6(6WRDSSURSULDWHO\UHFRJQL]HDQGUHZDUG 

HPSOR\HHV

 3XEOLFL]HWHDPRSSRUWXQLWLHVDFURVVWKHRUJDQL]DWLRQDQGLPSOHPHQWDWHDPDZDUGVDQG

UHFRJQLWLRQSURJUDP&RQGXFWPRUH3WHDPEXLOGLQJ ́DFWLYLWLHVLQWKHRUJDQL]DWLRQ

 5HYLHZDOWHUQDWLYHZRUNVFKHGXOHVDQGWHOHZRUNSROLFLHVUHYLHZJRYHUQPHQWZLGHEHVW

SUDFWLFHVDQGHQVXUHFRQVLVWHQF\DFURVVWKHRUJDQL]DWLRQDQGSXEOLVKDSSURSULDWHFULWHULD

,PSOHPHQWPHWULFVWRWUDFNSURGXFWLYLW\

 &RQGXFWDWUDLQLQJVXUYH\WRLGHQWLI\RSSRUWXQLWLHVIRURQWKHMREDQGRXWVLGHWUDLQLQJIRU

HPSOR\HHV


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

'HYHORSDQLQWUDQHWSDJHRUWRROWKDWHQDEOHVHPSOR\HHVWRDVNTXHVWLRQVDQGUHFHLYHD

UHVSRQVHIURPWKHDJHQF\ZLWKLQGD\V

&21&/86,21

:KLOHWKH)HGHUDO0DULWLPH&RPPLVVLRQUHPDLQVLQWKHERWWRPRIVPDOODJHQFLHVLQWKH

Best Places to Work UDQNLQJVVRPHSRVLWLYHVWHSVDUHEHLQJWDNHQWRLPSURYHWKHVHORZVFRUHV$V

QRWHGSUHYLRXVO\WKH6(6GHYHORSHGD3ODQRI$FWLRQLQ0D\WRDGGUHVVHPSOR\HH

HQJDJHPHQWDQG)(96VFRUHVDWWKHDJHQF\7KH6(6DOVRFRPPLWWHGWRD3ULQFLSOHVRI/HDGHUVKLS

GRFXPHQW$GGLWLRQDOHIIRUWVKDYHEHHQXQGHUZD\RUFRPSOHWHGWRLPSURYHWKH,7LQIUDVWUXFWXUH

RIIHUVSDFHDQGUHVRXUFHVIRUWUDLQLQJDQGFUHDWHLQIRUPDORSSRUWXQLWLHVIRUHPSOR\HHVWRFRQQHFW

3DUWLFLSDQWVLQWKHHYDOXDWLRQQRWHGWKDWWKHRUJDQL]DWLRQKDVPDGHVRPHSURJUHVVDQGKDVDZHDOWK

RIH[SHUWLVHDQGWDOHQWDPRQJVWDII%XLOGLQJRQWKHVHVWUHQJWKVDQGDFWLYLWLHVLWLVUHFRPPHQGHG

WKDW)0&FRQWLQXHWRDGGUHVVHPSOR\HHHQJDJHPHQWWKURXJKDUREXVWDFWLRQSODQQLQJSURFHVVWKDW

LPSOHPHQWVUHFRPPHQGDWLRQVZLWKDIRFXVRQOHDGHUVKLSDVZHOODVRWKHUVXJJHVWLRQVGHWDLOHGLQ

WKLVUHSRUW


 

 



 



3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

$33(1',;$$&7,213/$17(03/$7(

7KLVWHPSODWHSURYLGHVDFRPPRQO\XVHGIUDPHZRUNIRUDFWLRQSODQQLQJWRDGGUHVV

HPSOR\HHHQJDJHPHQWZLWKLQIHGHUDODJHQFLHV

)(96$FWLRQ3ODQ

$FWLRQ3ODQ)RFXV

'HVFULEHWKHPDLQSUREOHPEHLQJDGGUHVVHG,IWKLVLVDVWUHQJWK\RXZLVKWRVXVWDLQGHVFULEH

\RXUDJHQF\¶VVWUHQJWK

([SODLQZKDWLVSRWHQWLDOO\FDXVLQJWKLVSUREOHP,IIRFXVHGRQDVWUHQJWKGHVFULEHZKDWIDFWRUV

HQDEOHG\RXUDJHQF\WRVKLQHLQWKLVDUHD

'HILQHVXFFHVVRUWKHGHVLUHGRXWFRPHXSRQFRPSOHWLRQRIDFWLRQVWHSVEHORZ%HVXUHWR

LQFOXGHVSHFLILFPHDVXUHVWKDWLQGLFDWHVXFFHVV

3ULPDU\$FWLRQ3ODQQLQJ7HDPQRWHOHDGDQGPHPEHUV

$FWLRQ6WHSV

$FWLRQVWREH

7DNHQ .H\'HOLYHUDEOHV

6WDUW

'DWH

(QG'DWH

5HVSRQVLEOH

3DUW\

3DUWLHV

%XGJHW

5HVRXUFHV

DQG

$SSURYDOV

1HHGHG

0HWULFV

'HVFULEHHDFK 'HVFULEHDOO 6HWDUHDOLVWLF ,GHQWLI\ZKRLV ,GHQWLI\ 'LVFXVV

VSHFLILFVWHSWDVNWKDW GHOLYHUDEOHVWKDWDUH WLPHIUDPHIRU DFFRXQWDEOHIRU DYDLODEOH KRZ

QHHGVWRRFFXUWR QHHGHGIRUHDFKDFWLRQ WKH FRPSOHWLRQRI IXQGLQJDVZHOO SURJUHVV

DFKLHYHWKHGHVLUHG VWHS FRPSOHWLRQ HDFKVWHS DVDSSURYDOV RQWKLV

RXWFRPH RIHDFKVWHS $OVRLGHQWLI\ QHHGHGIURP DFWLRQZLOO

%HDV NH\ OHDGHUVKLSDQG EH

VSHFLILFDV VWDNHKROGHUV RWKHU HYDOXDWHG

SRVVLEOH VWDNHKROGHUV

HJSURYLGH

DFWXDOGDWHV

LQVWHDGRI)<

TXDUWHUV


 

 

 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

$33(1',;%$&7,213/$1(9$/8$7,21:25.6+((7

7KLVWRROSURYLGHVVHYHQDUHDVWRHYDOXDWHDFWLRQSODQVWRDGGUHVVHPSOR\HHHQJDJHPHQW(DFKDUHD

FDQUHFHLYHDUDWLQJIURP3H[FHOOHQW ́WR3SRRU ́$FWLRQSODQVWKDWVFRUH3H[FHOOHQW ́RU

3VDWLVIDFWRU\ ́LQHDFKDUHDDUHPRUHOLNHO\WREHVXFFHVVIXOZKHQLPSOHPHQWHGLQLPSURYLQJ

HPSOR\HHHQJDJHPHQW

&5,7(5,$/($'(56+,3$1'$&&2817$%,/,7<

,VWKHUHDQH[HFXWLYHFKDPSLRQIRUWKHLPSURYHPHQWHIIRUWDQGDUHVHQLRUOHDGHUVDQGLPSOHPHQWLQJ

PDQDJHUVKHOGDFFRXQWDEOHIRULPSOHPHQWDWLRQDQGSURJUHVV"

([FHOOHQW 6DWLVIDFWRU\ 3RRU

$JHQF\KDVLGHQWLILHGDQH[HFXWLYH $JHQF\KDVLGHQWLILHGDQH[HFXWLYH $JHQF\KDVQRWLGHQWLILHGDQ

FKDPSLRQIRUWKHLPSURYHPHQW FKDPSLRQIRUWKHLPSURYHPHQW H[HFXWLYHFKDPSLRQIRUWKH

HIIRUW HIIRUW LPSURYHPHQWHIIRUW

6HQLRUOHDGHUVDQGLPSOHPHQWLQJ 1RFOHDUV\VWHPRIDFFRXQWDELOLW\ 1RFOHDUV\VWHPRIDFFRXQWDELOLW\

PDQDJHUVDUHFOHDUO\KHOG IRUVHQLRUOHDGHUVRULPSOHPHQWLQJ IRUVHQLRUOHDGHUVRULPSOHPHQWLQJ

DFFRXQWDEOHIRULPSOHPHQWDWLRQ PDQDJHUV PDQDJHUV

DQGSURJUHVVHJSHUIRUPDQFH

SODQVLQFHQWLYHV

&5,7(5,$67$.(+2/'(5(1*$*(0(17

+DVWKHDJHQF\VROLFLWHGZLOOWKHDJHQF\VROLFLWIHHGEDFNDQGLGHDVIRULPSURYHPHQWIURPVWDNHKROGHUJURXSV

LQFOXGLQJVHQLRUOHDGHUVVXSHUYLVRUVVWDIIDQGXQLRQV"

([FHOOHQW 6DWLVIDFWRU\ 3RRU

:HOOGHILQHGSODQVWRVROLFLW 6RPHSODQVWRVROLFLWIHHGEDFN 1RSODQVWRVROLFLWIHHGEDFN

IHHGEDFNVXSSRUWDQGLGHDVIRU VXSSRUWDQGLGHDVIURPVRPH VXSSRUWRULGHDVIURPDQ\

LPSURYHPHQWIURPDOOVWDNHKROGHU VWDNHKROGHUJURXSVPD\EHYDJXH VWDNHKROGHUJURXSV

JURXSV RUZHDNO\GHILQHG

&5,7(5,$52%8671(662)3/$1

+DVWKHDJHQF\LGHQWLILHGZLOOWKHDJHQF\LGHQWLI\NH\SULRULW\DUHDVIRULPSURYHPHQW"

'RDFWLRQLWHPVUHIOHFWFKDOOHQJHDUHDVDVLGHQWLILHGE\VXUYH\GDWD"

([FHOOHQW 6DWLVIDFWRU\ 3RRU

$JHQF\KDVFOHDUO\LGHQWLILHGZLOO

LGHQWLI\NH\SULRULW\DUHDVIRU

LPSURYHPHQW$JHQF\KDVXVHGRU

LQWHQGVWRXVHVXUYH\GDWDWRGULYH

DFWLRQV

$FWLRQLWHPVUHIOHFWFKDOOHQJH

DUHDVDVLGHQWLILHGE\VXUYH\GDWD

$FWLRQLWHPVDSSHDUXQIRFXVHG

8QFOHDUZKHWKHUDJHQF\KDVXVHG

RUSODQVWRXVHVXUYH\GDWD

$FWLRQLWHPVPD\RUPD\QRW

UHIOHFWFKDOOHQJHDUHDVDV

LGHQWLILHGE\VXUYH\GDWD

$JHQF\KDVQRWGHILQHGZLOOQRW

GHILQHNH\SULRULW\DUHDV8QFOHDU

ZKHWKHUDJHQF\KDVXVHGRUSODQV

WRXVHVXUYH\GDWD

)HZRUQRDFWLRQLWHPV


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

&5,7(5,$0($685(6)25352*5(66$1',03$&7

+DVWKHDJHQF\GHILQHGZLOOWKHDJHQF\GHILQHPHDVXUDEOHLQGLFDWRUVRISURJUHVVDQGLPSDFWERWKLQWKHVKRUW 

DQGORQJWHUP" 

'RHVWKHDJHQF\SODQIRUTXLFNZLQVDVZHOODVORQJWHUPLPSURYHPHQWV" 

([FHOOHQW 6DWLVIDFWRU\ 3RRU

$JHQF\KDVGHILQHGZLOOGHILQH $JHQF\KDVGHILQHGVRPH 3ODQGRHVQRWFRQWDLQDQ\

ERWKTXDOLWDWLYHDQGTXDQWLWDWLYH LQGLFDWRUVRISURJUHVVEXWPD\QRW PHDVXUHVWRJDXJH

PHDVXUDEOHLQGLFDWRUVRISURJUHVV EHZHOOGHILQHG SURJUHVVLPSDFW

DQGLPSDFWERWKLQWKHVKRUWDQG

ORQJWHUP 3ODQPD\IRFXVKHDYLO\RQHLWKHU $JHQF\KDVQRWFOHDUO\GHILQHGLWV

VKRUWWHUPRUORQJWHUPVROXWLRQV VKRUWWHUPRUORQJWHUPREMHFWLYHV

$JHQF\SODQVIRUTXLFNZLQVDV EXWQRWQHFHVVDULO\ERWK

ZHOODVORQJWHUPLPSURYHPHQWV

&5,7(5,$&20081,&$7,213/$1

+DVWKHDJHQF\VKDUHGZLOOWKHDJHQF\VKDUHHPSOR\HHVXUYH\UHVXOWVZLWKDOOVWDII"

+DVWKHDJHQF\VKDUHGZLOOWKHDJHQF\VKDUHSODQVIRULPSURYHPHQWZLWKDOOVWDII"

'RHVWKHDJHQF\LQWHQGWRVKDUHPHDVXUHVRISURJUHVVDQGLPSDFW"

([FHOOHQW 6DWLVIDFWRU\ 3RRU

$JHQF\KDVDOUHDG\VKDUHGDQG

DGGUHVVHGHPSOR\HHVXUYH\

UHVXOWVZLWKDOOVWDIIPHPEHUV

25

$JHQF\KDVDFOHDUSODQWRVKDUH

VXUYH\UHVXOWVZLWKVWDII

$JHQF\KDVDOUHDG\VKDUHGWKLV

SODQIRULPSURYHPHQWZLWKVWDII

25

,QWHQGVWRVKDUHSODQLQWKHQHDU

IXWXUH

$JHQF\GHVFULEHVKRZLWSODQVWR

VKDUHPHDVXUHVRISURJUHVVDQG

LPSDFWZLWKVWDIISUHIHUDEO\DW

UHJXODULQWHUYDOV

$JHQF\KDVVKDUHGHPSOR\HH

VXUYH\UHVXOWVZLWKRQO\DOLPLWHG

QXPEHURIVWDIIPHPEHUV

$JHQF\GRHVQRWLQWHQGWRVKDUH

SODQVIRULPSURYHPHQWZLWKVWDII

$JHQF\GRHVQRWLQWHQGWRRUGRHV

QRWLQGLFDWHSODQVWRVKDUH

PHDVXUHVRISURJUHVVZLWKDOOVWDII

1RPHQWLRQRISHULRGLFXSGDWHVIRU

DOOVWDII

$JHQF\KDVQRWVKDUHGHPSOR\HH

VXUYH\UHVXOWVZLWKVWDIIQRUGRHVLW

LQWHQGWRDGGUHVVWKHUHVXOWVLQDQ\

ZD\


 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

&5,7(5,$,03/(0(17$7,21

+DVWKHDJHQF\DOORFDWHGILQDQFLDOUHVRXUFHVDQGVWDIIWLPHWRWKHLPSURYHPHQWHIIRUW"

'RHVWKHSODQVSHFLI\PLOHVWRQHVDQGFOHDUO\DVVLJQUHVSRQVLELOLWLHVIRULPSOHPHQWDWLRQ"

([FHOOHQW 6DWLVIDFWRU\ 3RRU

$JHQF\FOHDUO\GHVFULEHVWKH

ILQDQFLDOUHVRXUFHVDQGVWDIIWLPH

DOORFDWHGWRWKHLPSURYHPHQW

HIIRUW5HVRXUFHVDGHTXDWHO\

PDWFKUHTXLUHPHQWV

7KHSODQVSHFLILHVPLOHVWRQHVDQG

FOHDUO\DVVLJQVUHVSRQVLELOLWLHVIRU

LPSOHPHQWDWLRQ

$JHQF\LQGLFDWHVWKDWLWKDV

DOORFDWHGILQDQFLDOUHVRXUFHVDQG

VWDIIWLPHWRWKHLPSURYHPHQW

HIIRUWEXWDFWXDODPRXQWVDQG

VXIILFLHQF\DUHXQFOHDU

7KHSODQVSHFLILHVVRPHYDJXHRU

KLJKOHYHOPLOHVWRQHVDQG

UHVSRQVLELOLWLHV

$JHQF\KDVQRWLQGLFDWHGDQ\

DOORFDWLRQRIUHVRXUFHVRUVWDIIWLPH

WRWKHLPSURYHPHQWHIIRUW

3ODQVSHFLILHVIHZRUQR

PLOHVWRQHVQRUGRHVLWDVVLJQ

UHVSRQVLELOLWLHVIRULPSOHPHQWDWLRQ

&5,7(5,$)(('%$&.$1'5(9,(:2)3/$1

+DVWKHDJHQF\PDGHSURYLVLRQVWRFRQWLQXRXVO\UHYLHZSURJUHVV"

,VWKHUHDGHILQHGPHFKDQLVPWRSHULRGLFDOO\DVVHVVSURJUHVVDQGDGMXVWSODQVDFFRUGLQJO\"

([FHOOHQW 6DWLVIDFWRU\ 3RRU

$JHQF\FOHDUO\LQWHQGVWRPRQLWRU $JHQF\VXJJHVWVWKDWLWZLOO $JHQF\GRHVQRWLQGLFDWHWKDWLW

DQGFRQWUROLWVSODQRYHUWLPH PRQLWRULWVSODQRYHUWLPHEXWKDV SODQVWRUHYLHZSURJUHVVRUDGMXVW

QRWGHVFULEHGVSHFLILFSODQVWRGR SODQVRYHUWLPH

3ODQLQFOXGHVSHULRGLFVFKHGXOHG VR

UHYLHZVDQGWLPHVIRUDGMXVWPHQW

3ODQVXJJHVWVIOH[LELOLW\IRU

FKDQJHVRYHUWLPH


 

 

 

  

 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

$33(1',;&)('(5$/(03/2<((9,(:32,176859(<

48(67,21.(<%<%(673/$&(672:25.&$7(*25<

7KHGDWDXVHGWRGHYHORSWKHBest Places to Work in the Federal GovernmentUDQNLQJVZDV

FROOHFWHGWKURXJKWKH2IILFHRI3HUVRQQHO0DQDJHPHQW¶V)HGHUDO(PSOR\HH9LHZSRLQW6XUYH\

)(96

7KH3DUWQHUVKLSXVHVWKUHHRIWKHVXUYH\TXHVWLRQVWRFDOFXODWHWKHBest Places to WorkLQGH[VFRUH

WKDWGHWHUPLQHVWKHRYHUDOODJHQF\UDQNLQJV7KHVXUYH\TXHVWLRQVDUHWKHQJURXSHGLQWR

FDWHJRULHVWKDWPHDVXUHHPSOR\HHYLHZVRQYDULRXVDVSHFWVRIWKHLUMREVDQGZRUNSODFHVIURP

OHDGHUVKLSWRZRUN±OLIHEDODQFH

7KHQXPEHUWRWKHOHIWRIHDFKTXHVWLRQLVWKHFRUUHVSRQGLQJTXHVWLRQQXPEHULQWKH)(96

%HVW3ODFHVWR:RUN,QGH[ 

7KHRYHUDOOLQGH[VFRUHPHDVXUHVWKHSHUIRUPDQFHRIDJHQFLHVDQGDJHQF\VXEFRPSRQHQWVUHODWHGWR

HPSOR\HHVDWLVIDFWLRQDQGFRPPLWPHQW7KHLQGH[LVZHLJKWHGDFFRUGLQJWRWKHH[WHQWWRZKLFKHDFK

TXHVWLRQSUHGLFWV3LQWHQWWRUHPDLQ ́

 4XHVWLRQ

 ,UHFRPPHQGP\RUJDQL]DWLRQDVDJRRGSODFHWRZRUN

 &RQVLGHULQJHYHU\WKLQJKRZVDWLVILHGDUH\RXZLWK\RXUMRE"

 &RQVLGHULQJHYHU\WKLQJKRZVDWLVILHGDUH\RXZLWK\RXURUJDQL]DWLRQ"

(PSOR\HHVNLOOVPLVVLRQPDWFK

7KHHPSOR\HHVNLOOVPLVVLRQPDWFKFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVIHHOWKDWWKHLUVNLOOV

DQGWDOHQWVDUHXVHGHIIHFWLYHO\)XUWKHUPRUHLWDVVHVVHVWKHOHYHOWRZKLFKHPSOR\HHVJHWVDWLVIDFWLRQIURP

WKHLUZRUNDQGXQGHUVWDQGKRZWKHLUMREVDUHUHOHYDQWWRWKHRUJDQL]DWLRQDOPLVVLRQ

 4XHVWLRQ

 0\ZRUNJLYHVPHDIHHOLQJRISHUVRQDODFFRPSOLVKPHQW

 ,OLNHWKHNLQGRIZRUN,GR

 0\WDOHQWVDUHXVHGZHOOLQWKHZRUNSODFH

 ,NQRZKRZP\ZRUNUHODWHVWRWKHDJHQF\¶VJRDOVDQGSULRULWLHV

 7KHZRUN,GRLVLPSRUWDQW

6WUDWHJLFPDQDJHPHQW

7KHVWUDWHJLFPDQDJHPHQWFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHWKDWPDQDJHPHQW

HQVXUHVWKH\KDYHWKHQHFHVVDU\VNLOOVDQGDELOLWLHVWRGRWKHLUMREVLVVXFFHVVIXODWKLULQJQHZHPSOR\HHV

ZLWKWKHQHFHVVDU\VNLOOVWRKHOSWKHRUJDQL]DWLRQDQGZRUNVWRDFKLHYHWKHRUJDQL]DWLRQDOJRDOVZLWK

WDUJHWHGSHUVRQQHOVWUDWHJLHVDQGSHUIRUPDQFHPDQDJHPHQW


 

 

 

 

 

 

 

 

 

   

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

 4XHVWLRQ

 0\ZRUNXQLWLVDEOHWRUHFUXLWSHRSOHZLWKWKHULJKWVNLOOV

 7KHVNLOOOHYHOLQP\ZRUNXQLWKDVLPSURYHGLQWKHSDVW\HDU

 7KHZRUNIRUFHKDVWKHMREUHOHYDQWNQRZOHGJHDQGVNLOOVQHFHVVDU\WRDFFRPSOLVKRUJDQL]DWLRQDOJRDOV

 0DQDJHUVUHYLHZDQGHYDOXDWHWKHRUJDQL]DWLRQ¶VSURJUHVVWRZDUGPHHWLQJLWVJRDOVDQGREMHFWLYHV

7HDPZRUN 

7KHWHDPZRUNFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHWKH\FRPPXQLFDWHHIIHFWLYHO\ERWK

LQVLGHDQGRXWVLGHRIWKHLUWHDPRUJDQL]DWLRQVFUHDWLQJDIULHQGO\ZRUNDWPRVSKHUHDQGSURGXFLQJKLJK

TXDOLW\ZRUNSURGXFWV









4XHVWLRQ

7KHSHRSOH,ZRUNZLWKFRRSHUDWHWRJHWWKHMREGRQH 

(PSOR\HHVLQP\ZRUNXQLWVKDUHMRENQRZOHGJHZLWKHDFKRWKHU

0DQDJHUVSURPRWHFRPPXQLFDWLRQDPRQJGLIIHUHQWZRUNXQLWVIRUH[DPSOHDERXWSURMHFWVJRDOV

QHHGHGUHVRXUFHV

(IIHFWLYHOHDGHUVKLS

7KHHIIHFWLYHOHDGHUVKLSFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHOHDGHUVKLSDWDOOOHYHOVRI

WKHRUJDQL]DWLRQJHQHUDWHVPRWLYDWLRQDQGFRPPLWPHQWHQFRXUDJHVLQWHJULW\DQGPDQDJHVSHRSOHIDLUO\

ZKLOHDOVRSURPRWLQJWKHSURIHVVLRQDOGHYHORSPHQWFUHDWLYLW\DQGHPSRZHUPHQWRIHPSOR\HHV

4XHVWLRQVXQGHU(IIHFWLYH/HDGHUVKLSDUHGLYLGHGLQWRIRXUVXEGLPHQVLRQV6HQLRU/HDGHUV6XSHUYLVRUV

)DLUQHVVDQG(PSRZHUPHQW

Senior Leaders7KH6HQLRU/HDGHUVFDWHJRU\PHDVXUHVWKHOHYHORIUHVSHFWHPSOR\HHVKDYHIRUVHQLRU

OHDGHUVVDWLVIDFWLRQZLWKWKHDPRXQWRILQIRUPDWLRQSURYLGHGE\PDQDJHPHQWDQGSHUFHSWLRQVDERXWVHQLRU

OHDGHUV
KRQHVW\LQWHJULW\DQGDELOLW\WRPRWLYDWHHPSOR\HHV7KHGHILQLWLRQRI6HQLRU/HDGHUVLV7KHKHDGV

RIGHSDUWPHQWVDJHQFLHVDQGWKHLULPPHGLDWHOHDGHUVKLSWHDP7\SLFDOO\WKHVHLQGLYLGXDOVZRXOGEH

PHPEHUVRIWKH6HQLRU([HFXWLYH6HUYLFHRUHTXLYDOHQW

Supervisors7KH6XSHUYLVRUVFDWHJRU\PHDVXUHVHPSOR\HHV
RSLQLRQVDERXWWKHLULPPHGLDWHVXSHUYLVRU
V

MRESHUIRUPDQFHKRZZHOOVXSHUYLVRUVJLYHHPSOR\HHVWKHRSSRUWXQLW\WRGHPRQVWUDWHOHDGHUVKLSVNLOOVDQG

WKHH[WHQWWRZKLFKHPSOR\HHVIHHOVXSHUYLVRUVVXSSRUWHPSOR\HHGHYHORSPHQWDQGSURYLGHZRUWKZKLOH

IHHGEDFNDERXWMRESHUIRUPDQFH7KHGHILQLWLRQRI6XSHUYLVRUVLV)LUVWOLQHVXSHUYLVRUVZKRGRQRW

VXSHUYLVHRWKHUVXSHUYLVRUVW\SLFDOO\WKRVHZKRDUHUHVSRQVLEOHIRUWKHLUHPSOR\HHV¶SHUIRUPDQFH

DSSUDLVDOVDQGDSSURYDORIWKHLUOHDYH

Fairness7KH)DLUQHVVFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHDUELWUDU\DFWLRQDQG

SHUVRQDOIDYRULWLVPLVWROHUDWHGDQGLIHPSOR\HHVIHHOFRPIRUWDEOHUHSRUWLQJLOOHJDODFWLYLW\ZLWKRXWIHDURI

UHSULVDO

Empowerment7KH(PSRZHUPHQWFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVIHHOHPSRZHUHGZLWK

UHVSHFWWRZRUNSURFHVVHVDQGKRZVDWLVILHGWKH\DUHZLWKWKHLULQYROYHPHQWLQGHFLVLRQVWKDWDIIHFWWKHLU

ZRUN


 

 

 



3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

 4XHVWLRQ 6XE&DWHJRU\

























(PSOR\HHVKDYHDIHHOLQJRISHUVRQDOHPSRZHUPHQWZLWKUHVSHFWWRZRUNSURFHVVHV

+RZVDWLVILHGDUH\RXZLWK\RXULQYROYHPHQWLQGHFLVLRQVWKDWDIIHFW\RXUZRUN"

,FDQGLVFORVHDVXVSHFWHGYLRODWLRQRIDQ\ODZUXOHRUUHJXODWLRQZLWKRXWIHDURI

UHSULVDO

$UELWUDU\DFWLRQSHUVRQDOIDYRULWLVPDQGFRHUFLRQIRUSDUWLVDQSROLWLFDOSXUSRVHVDUHQRW

WROHUDWHG

,QP\RUJDQL]DWLRQOHDGHUVJHQHUDWHKLJKOHYHOVRIPRWLYDWLRQDQGFRPPLWPHQWLQWKH

ZRUNIRUFH

0\RUJDQL]DWLRQ¶VOHDGHUVPDLQWDLQKLJKVWDQGDUGVRIKRQHVW\DQGLQWHJULW\

,KDYHDKLJKOHYHORIUHVSHFWIRUP\RUJDQL]DWLRQ¶VVHQLRUOHDGHUV

+RZVDWLVILHGDUH\RXZLWKWKHLQIRUPDWLRQ\RXUHFHLYHIURPPDQDJHPHQWRQZKDW¶V

JRLQJRQLQ\RXURUJDQL]DWLRQ"

0\VXSHUYLVRUVWHDPOHDGHUSURYLGHVPHZLWKRSSRUWXQLWLHVWRGHPRQVWUDWHP\

OHDGHUVKLSVNLOOV

'LVFXVVLRQVZLWKP\VXSHUYLVRUWHDPOHDGHUDERXWP\SHUIRUPDQFHDUHZRUWKZKLOH

6XSHUYLVRUVWHDPOHDGHUVLQP\ZRUNXQLWVXSSRUWHPSOR\HHGHYHORSPHQW

2YHUDOOKRZJRRGDMREGR\RXIHHOLVEHLQJGRQHE\\RXULPPHGLDWHVXSHUYLVRUWHDP

OHDGHU"

(PSRZHUPHQW

(PSRZHUPHQW

)DLUQHVV

)DLUQHVV

6HQLRU

/HDGHUV

6HQLRU

/HDGHUV

6HQLRU

/HDGHUV

6HQLRU

/HDGHUV

6XSHUYLVRUV

6XSHUYLVRUV

6XSHUYLVRUV

6XSHUYLVRUV

3HUIRUPDQFHEDVHGUHZDUGVDQGDGYDQFHPHQW

7KHSHUIRUPDQFHEDVHGUHZDUGVDQGDGYDQFHPHQWFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVIHHO

WKH\DUHUHZDUGHGDQGSURPRWHGLQDIDLUDQGWLPHO\PDQQHUIRUWKHLUSHUIRUPDQFHDQGLQQRYDWLYH

FRQWULEXWLRQVWRWKHLUZRUNSODFH

 4XHVWLRQ

 0\SHUIRUPDQFHDSSUDLVDOLVDIDLUUHIOHFWLRQRIP\SHUIRUPDQFH

 3URPRWLRQVLQP\ZRUNXQLWDUHEDVHGRQPHULW

 (PSOR\HHVDUHUHZDUGHGIRUSURYLGLQJKLJKTXDOLW\SURGXFWVDQGVHUYLFHVWRFXVWRPHUV

 &UHDWLYLW\DQGLQQRYDWLRQDUHUHZDUGHG

 +RZVDWLVILHGDUH\RXZLWKWKHUHFRJQLWLRQ\RXUHFHLYHIRUGRLQJDJRRGMRE"

 +RZVDWLVILHGDUH\RXZLWK\RXURSSRUWXQLW\WRJHWDEHWWHUMRELQ\RXURUJDQL]DWLRQ"

7UDLQLQJDQGGHYHORSPHQW

7KHWUDLQLQJDQGGHYHORSPHQWFDWHJRU\JDXJHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHWKHLUGHYHORSPHQW

QHHGVDUHDVVHVVHGDQGDSSURSULDWHWUDLQLQJLVRIIHUHGDOORZLQJWKHPWRGRWKHLUMREVHIIHFWLYHO\DQG

LPSURYHWKHLUVNLOOV


 





3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

 4XHVWLRQ

 ,DPJLYHQDUHDORSSRUWXQLW\WRLPSURYHP\VNLOOVLQP\RUJDQL]DWLRQ

 ,KDYHHQRXJKLQIRUPDWLRQWRGRP\MREZHOO

 0\WUDLQLQJQHHGVDUHDVVHVVHG

 +RZVDWLVILHGDUH\RXZLWKWKHWUDLQLQJ\RXUHFHLYHIRU\RXUSUHVHQWMRE"

6XSSRUWIRUGLYHUVLW\ 

7KHVXSSRUWIRUGLYHUVLW\FDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVEHOLHYHWKDWDFWLRQVDQGSROLFLHV

RIOHDGHUVKLSDQGPDQDJHPHQWSURPRWHDQGUHVSHFWGLYHUVLW\









4XHVWLRQ

3ROLFLHVDQGSURJUDPVSURPRWHGLYHUVLW\LQWKHZRUNSODFHIRUH[DPSOHUHFUXLWLQJPLQRULWLHVDQGZRPHQ

WUDLQLQJLQDZDUHQHVVRIGLYHUVLW\LVVXHVPHQWRULQJ 

0\VXSHUYLVRULVFRPPLWWHGWRDZRUNIRUFHUHSUHVHQWDWLYHRIDOOVHJPHQWVRIVRFLHW\ 

0DQDJHUVVXSHUYLVRUVWHDPOHDGHUVZRUNZHOOZLWKHPSOR\HHVRIGLIIHUHQWEDFNJURXQGV

$OWHUQDWLYHZRUNDQGHPSOR\HHVXSSRUWSURJUDPV

7KHDOWHUQDWLYHZRUNDQGHPSOR\HHVXSSRUWSURJUDPVFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHV

EHOLHYHZRUNSODFHIOH[LELOLWLHVDUHRIIHUHGWRWKHPLQFOXGLQJWHOHFRPPXWLQJDQGDOWHUQDWLYHZRUN

VFKHGXOLQJDORQJZLWKSHUVRQDOVXSSRUWEHQHILWVOLNHFKLOGDQGHOGHUFDUHVXEVLGLHVDQGZHOOQHVVSURJUDPV

'XHWRFKDQJHVLQWKHVXUYH\IRUPDWWKHVFRUHVIRUDUHQRWDYDLODEOH















4XHVWLRQ

+RZVDWLVILHGDUH\RXZLWKWHOHZRUNWHOHFRPPXWLQJ"

+RZVDWLVILHGDUH\RXZLWKDOWHUQDWLYHZRUNVFKHGXOHV"

+RZVDWLVILHGDUH\RXZLWKWKHIROORZLQJ:RUN/LIHSURJUDPVLQ\RXUDJHQF\"+HDOWKDQG:HOOQHVV

3URJUDPVIRUH[DPSOHH[HUFLVHPHGLFDOVFUHHQLQJTXLWVPRNLQJSURJUDPV

(PSOR\HHV$VVLVWDQFH3URJUDP

&KLOG&DUH3URJUDPVIRUH[DPSOHGD\FDUHSDUHQWLQJFODVVHVSDUHQWLQJVXSSRUWJURXSV

(OGHU&DUH3URJUDPVIRUH[DPSOHVXSSRUWJURXSVVSHDNHUV 

3D\

7KHSD\FDWHJRU\PHDVXUHVKRZVDWLVILHGHPSOR\HHVDUHZLWKWKHLUSD\

 4XHVWLRQ

&RQVLGHULQJHYHU\WKLQJKRZVDWLVILHGDUH\RXZLWK\RXUSD\"




 

 

 

 

 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

:RUNOLIHEDODQFH

7KHZRUNOLIHEDODQFHFDWHJRU\PHDVXUHVWKHH[WHQWWRZKLFKHPSOR\HHVFRQVLGHUWKHLUZRUNORDGV

UHDVRQDEOHDQGIHDVLEOHDQGPDQDJHUVVXSSRUWDEDODQFHEHWZHHQZRUNDQGOLIH

 4XHVWLRQ

 ,KDYHVXIILFLHQWUHVRXUFHVIRUH[DPSOHSHRSOHPDWHULDOVEXGJHWWRJHWP\MREGRQH

 0\ZRUNORDGLVUHDVRQDEOH

 0\VXSHUYLVRUVXSSRUWVP\QHHGWREDODQFHZRUNDQGRWKHUOLIHLVVXHV


 

3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

$33(1',;'81)($6,%/(5(&200(1'$7,216

$ZHEEDVHGVXUYH\ZDVVHQWWRDOO6(6PHPEHUVDVNLQJWKHPWRUDWHHDFKHPSOR\HH

UHFRPPHQGDWLRQIURPWKHHYDOXDWLRQZRUNVKRSVE\HLWKHUORZHIIRUWRUKLJKHIIRUWDQGWKHQE\

HLWKHUORZLPSDFWRUKLJKLPSDFW7KHUHZDVDOVRDQRSWLRQWRPDUNDUHFRPPHQGDWLRQDV

3XQIHDVLEOH ́LILWYLRODWHGODZVUXOHVRUUHJXODWLRQVRURWKHUZLVHZDVFRQVLGHUHGXQIHDVLEOHDQG

FRXOGQRWEHLPSOHPHQWHG7KHIROORZLQJUHFRPPHQGDWLRQVZHUHGHHPHG3XQIHDVLEOH ́E\WZRRU

PRUH6(6PHPEHUV

x 2SHQLQWHUDFWLRQDWWKH&RPPLVVLRQHUOHYHOZLWKWKH6(6DVDJURXS

x +ROGRQHǦRQǦRQHVHVVLRQVZLWK&RPPLVVLRQHUV

x &UHDWHK\EULGSRVLWLRQVWDSSLQJLQWRRXUH[LVWLQJWDOHQW

x 2IIHUǦKRXUVSHUZHHNWRXVHILWQHVVFHQWHUDWZRUN

x 2IIHU4XDOLW\6WHS,QFUHDVHV46,V

x ,QVWLWXWLRQDOL]HDSURJUDPWKDWDZDUGV3H[HPSODU\ ́RQSHUIRUPDQFHUHYLHZVZLWKWKH

FKRLFHRIDFDVKUHZDUGRUDVWHSLQFUHDVH


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257


3$571(56+,3)2538%/,&6(59,&( )('(5$/0$5,7,0(&200,66,21:25.3/$&(

(9$/8$7,215(3257

(9$/8$7255(63216(

)0&PDQDJHPHQWZDVSURYLGHGDGUDIWFRS\RIWKHHYDOXDWLRQUHSRUWDQGWKHLUUHVSRQVHLVLQFOXGHG

LQLWVHQWLUHW\0DQDJHPHQWDJUHHGZLWKDOORIWKHUHFRPPHQGDWLRQVZLWKVRPHH[SODQDWLRQ

7KHPDQDJHPHQWUHVSRQVHVWDWHV37KHHYDOXDWLRQGRHVQRWGLUHFWO\GUDZRQWKH3DUWQHUVKLS
V

VXEMHFWPDWWHUH[SHUWLVHLQRUJDQL]DWLRQDOGHVLJQDQGJRYHUQPHQWNQRZOHGJHWRGHOLYHULWVRZQ

DFWLRQSODQDQGSULRULW\OLVWIRULPSOHPHQWLQJFKDQJHV7KHUHSRUWGRHVQRWH[SOLFLWO\FRQVLGHUWKH

HIIRUWVPDGHDWRWKHU)HGHUDODJHQFLHVQRUGLGWKHHYDOXDWLRQFRQWHPSODWHDIDFLOLWDWHGGLVFXVVLRQ

ZLWK)0&VWDIIRQWKHEHVWSUDFWLFHVRIRWKHUDJHQFLHV7KXVWKH3DUWQHUVKLS
VTop Ideas to 

ImplementDUHSULPDULO\LQWHUQDOO\GULYHQDQGSULRULWL]HG ́

,QGUDIWLQJWKHTop Ideas to ImplementWKH3DUWQHUVKLSGUHZRQWKHH[SHUWLVHRIVWDII)0&

HPSOR\HHIHHGEDFNDVZHOODVEHVWSUDFWLFHVIURPDFURVVVXFFHVVIXODJHQFLHV7KHVHEHVWSUDFWLFHV

DUHRXWOLQHGLQWKHUHSRUW37HQ<HDUVRIWKHBest Places to Work in the Federal Government 

Rankings+RZ6L[)HGHUDO$JHQFLHV,PSURYHG(PSOR\HH6DWLVIDFWLRQDQG&RPPLWPHQW ́7KHIXOO

UHSRUWFDQEHYLHZHGKHUHKWWSRXUSXEOLFVHUYLFHRUJSXEOLFDWLRQVGRZQORDGSKS"LG