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###### Department of Defense

###### Office of the Secretary

          - [Docket ID: DOD-2017-OS-0041]

# AGENCY:

Washington Headquarters Service (WHS), Facilities Services Directorate (FSD), Enterprise Performance and IT Management Directorate (EPITMD), DoD.

# ACTION:

30-Day information collection notice.

# SUMMARY:

The Department of Defense has submitted to OMB for clearance, the following proposal for collection of information under the provisions of the Paperwork Reduction Act.

# DATES:

Consideration will be given to all comments received by November 27, 2017.

# ADDRESSES:

                        Comments and recommendations on the proposed information collection should be emailed to Ms. Jasmeet Seehra, DoD Desk Officer, at                         *Oira_submission@omb.eop.gov.*                         Please identify the proposed information collection by DoD Desk Officer and the Docket ID number and title of the information collection.                    

# FOR FURTHER INFORMATION CONTACT:

                        Fred Licari, 571-372-0493, or                         *whs.mc-alex.esd.mbx.dd-dod-information-collections@mail.mil.*

# SUPPLEMENTARY INFORMATION:

*Title, Associated Form and OMB Number:*                     Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery—the Interactive Customer Evaluation (ICE) System; 0704-0420.                

*Current Actions:*                     Processing Revision as Generic.                

*Type of Request:*                     Revision.                

*Number of Respondents:*                     152,622.                

*Average Expected Annual Number of Activities:*                     16,970.                

Below we provide projected average estimates for the next three years:

*Average Number of Respondents per Activitiy:*                     9.                

*Responses per Respondent:*                     1.                

*Annual Responses:*                     152,622.                

*Average Burden per Response:*                     3 minutes.                

*Annual Burden Hours:*                     7,631.                

*Needs and Uses:*                     The proposed information collection activity provides a means to garner qualitative customer                           ( print page 49795)                        and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.                

The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency's services will be unavailable.

The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions:
    - The collections are voluntary;
    - The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government;
    - The collections are non-controversial and do not raise issues of concern to other Federal agencies;
    - Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future;
    - Personally identifiable information (PII) is collected only to the extent necessary and is not retained;
    - Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency;
    - Information gathered will not be used for the purpose of substantially informing influential policy decisions; and
    - Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study.

Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.

As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private.

*Affected Public:*                     Individuals or households.                

*Frequency:*                     On occasion.                

*Respondent's Obligation:*                     Voluntary.                

*OMB Desk Officer:*                     Ms. Jasmeet Seehra.                

You may also submit comments and recommendations, identified by Docket ID number and title, by the following method:
    -  Federal eRulemaking Portal: http://www.regulations.gov.                      Follow the instructions for submitting comments.                

*Instructions:*                     All submissions received must include the agency name, Docket ID number and title for this                     **Federal Register**                     document. The general policy for comments and other submissions from members of the public is to make these submissions available for public viewing on the Internet at                     *http://www.regulations.gov*                     as they are received without change, including any personal identifiers or contact information.                

*DOD Clearance Officer:*                     Mr. Frederick Licari.                

Written requests for copies of the information collection proposal should be sent to Mr. Licari at WHS/ESD Directives Division, 4800 Mark Center Drive, East Tower, Suite 03F09, Alexandria, VA 22350-3100.

Dated: October 24, 2017.

Aaron Siegel,

Alternate OSD Federal Register Liaison Officer, Department of Defense.

[FR Doc. 2017-23432 Filed 10-26-17; 8:45 am]

 BILLING CODE 5001-06-P