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Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs and Dispute Resolution Services’ (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:



Cargo Shipment Assistance



Household Goods Shipment



Cruise Passenger Assistance







Parties Requesting CADRS Services


Shippers



NVOCCs and ocean freight forwarders



VOCCs



Cruise Operators and passengers



Truckers



Marine terminal operators (including port authorities)



Requesting Dispute Resolution Services


When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to complaints@fmc.gov.



Dispute Resolution Service Request – Cruise (FMC-32) [PDF, 436 KB]



Dispute Resolution Service Request – Cargo (FMC-33) [PDF, 378 KB]



Request a Speaker


To request a CADRS staff member to speak at your next function please contact CADRS.



Additional Resources


International Association of Movers Social Cafe Blog Re: OTI Licensing Requirements



NCBFAA Webinar – Federal Maritime Commission Programs, Initiatives, and Dispute Resolution



Interagency Alternative Dispute Resolution (ADR) Working Group



Contact


**Zoraya De La Cruz, Director****Phone:** 202-523-5807**General questions:**Inquiries@fmc.gov



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