Digital
Caddies Inc.
Proposal


 


The
following proposal
is being submitted
between the National 
Service  Cooperative, 
Inc.  (NSC)
 and Digital
Caddies Inc. on
the 12th
Day of December,
2012.


 


 


Service
Network and
Program Development:


The
NSC will
utilize its national
service network
to provide
the logistical implementation
of a
national installation program
on designated
Digital Caddies
Inc. equipment.
In addition,
The NSC is
available to handle
the distribution of the
replacement parts and/or kits.
This agreement and the services
provided by NSC hereunder;
and each individual service provider
within the NSC service network,
shall be subject to NSC’s standard
terms and conditions.


 


The
NSC will
utilize its system
of service
providers in all
states. This
ensures that
we have
coverage in
the Continental
United States,
Alaska and
Hawaii. The contract will
be between the NSC and
the service providers so the
only entity that Digital
Caddies Inc. has to
contract with is the NSC.


 


The
NSC will set
up a separate
800 # to
handle all
needs associated
with this
installation. In addition
the NSC will
develop a
scope of work
and responsibilities that
both the
NSC and
the service providers
have agreed upon that will establish standards for the
NSC, Digital Caddies
Inc. and the Service Provider.


 


The
NSC can
establish a centralized
warehouse distribution facility
for the distribution
of the
replacement parts
and kits
throughout the
United States.
The Warehouse Agent
would maintain an
inventory management
of both
inbound and
outbound parcel
deliveries. All inbound
 and 
outbound  shipping
charges would be paid by Digital
Caddies Inc. upon
receipt of an invoice from the NSC. No
additional warehousing fees will
be charged other than
the actual shipping charges.


 


Communication
Center for Installations:


The
NSC will
manage a
24/7/365 communication center
to administer the
implementation of
this installation
program for
Digital Caddies
Inc. This will allow
Digital Caddies
Inc. to
have a
presence along
with a centralized
location in the United States
that will be
managed by the National
Service Cooperative to handle their
entire administration process for the installation program. 
This includes:


 


Maintenance
of a
dedicated 800 #
for Digital Caddies;
Maintenance to
operate a 24/7/365
live operating
system; Maintenance
for dedicated agents;


Maintenance
of a
service provider network
and communication;
Maintenance of
the data base
system;


Maintenance
of hardware
and telecommunications equipment;


Maintenance
of software
system for
the development of
asset management reports;



For each
unit that is
dispatched for
installation, the following
will take place:


Collecting
all required
information; Distribution
of installation kits
(if needed);


Conduct
basic troubleshooting
for installation to
eliminate additional
costs on site;
Entering call
into software
system and
sending to service
provider;


Handle
any technical/parts
issues with
installation kits
(each service
call will
average a
minimum of 6
communication incidents; phone,
e-mail, fax);


Verification
form per
unit(s) acknowledging that
installation was completed
properly;