IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

STEVEN BOSSERT, )

)

Appellant, )

)

)

v. ) C.A. No. N22A-03-005 JRJ

)

STATE OF DELAWARE )

DIVISION OF UNEMPLOYMENT )

INSURANCE, & )

UNEMPLOYMENT INSURANCE )

APPEAL BOARD, )

)

)

Appellees. )

Date Submitted: October 7, 2022

Date Decided: November 22, 2022

MEMORANDUM OPINION

Upon Claimant’s Appeal from the Decision of the Unemployment Insurance 

Appeal Board: AFFIRMED.

Steven Bossert, pro se, Appellant.

Victoria W. Counihan, Deputy Attorney General, Delaware Department of Justice, 

Wilmington, Delaware. Attorney for the Delaware Division of Unemployment 

Insurance.

Victoria E. Groff, Deputy Attorney General, Delaware Department of Justice, 

Wilmington, Delaware. Attorney for the Delaware Unemployment Insurance 

Appeal Board.

JURDEN, P.J.
2

I. INTRODUCTION

This is an appeal from a decision of the Unemployment Insurance Appeal 

Board (“Board”) denying Appellant Steven Bossert’s (“Bossert”) petition for 

payment of retroactive unemployment benefits. After considering the parties’ briefs, 

the relevant evidence in the record, and the determinations of the Board, the Court 

concludes that the Board’s decision must be AFFIRMED.

II. BACKGROUND

Bossert is employed as a school bus driver with Sutton Bus & Truck Co.

1

 As 

a seasonal employee, Bossert files for unemployment benefits every summer, and 

has done so for twenty years.2 In 2021, Bossert discovered that he had not received 

any unemployment benefits for the Summer 2020 season, and believed he was 

entitled to them.3 Bossert contacted the Delaware Division of Unemployment 

Insurance (“Division”) on January 10, 2021 and requested retroactive benefits for 

the period from June 27, 2020 to August 29, 2020 (“the Period”).4 He continued to 

contact the Division without resolution until his case was marked as “closed” in 

November 1, 2021.5 Though Bossert did not file a formal “Complaint” with the 

1 Notice of Determination, R92.

2 Referee Hr’g Tr., R45 at 27:20-21, R46 at 28:14, R31 at 31:23-24.

3

See generally Agency Ex. 3, R81-86. 

4

Id.

5

Id.
3

Division, his request for retroactive benefits was submitted for consideration by a 

Claims Deputy. 

The Claims Deputy for the Division issued a Notice of Determination on 

December 2, 2021, finding Bossert ineligible for receipt of retroactive benefits for 

the Period.

6 This determination was based on the finding that Bossert had not filed 

any weekly pay authorizations after June 20, 2020.

7

 

On December 9, 2021, Bossert appealed the Claims Deputy’s decision to the 

Division.

8

 The Division held a telephonic hearing on January 18, 2022,

9 where an 

Appeals Referee (“Referee”) considered the appeal de novo.

10

 During the hearing,

the Appeals Representative (“Representative”), appearing on behalf of the Division,

stated that because Bossert did not have an open claim and did not file weekly pay 

authorizations, he was ineligible for retroactive benefits for the Period.11 The 

Representative testified that Bossert previously filed a claim for unemployment 

benefits on June 16, 2019.12 A claim year lasts for a year and six days, thus Bossert’s 

claim expired on June 22, 2020.13 According to the Representative, Bossert would 

have had to open a new claim by June 22, 2020 before he could begin filing pay 

6 Notice of Determination, R91.

7

Id. The Claims Deputy applied 19 Del. Admin. C. § 1202-6.1 as the basis for its determination. 

8 Notice of Appeal Req., R91, R93.

9 Notice of Referee’s Hr’g, R89.

10 See Referee Hr’g Tr., R22-R56.

11 Referee Hr’g Tr., R34 at 16:19-22, R41 at 23:19-24.

12 Referee Hr’g Tr., R28 at 10:1-2.

13 Id. at 10:4-5. 
4

authorizations for the weeks that followed.14 The Representative testified that in 

advance of that expiration date, the Division sent Bossert a letter advising him that 

he was required to open a new claim.15 Bossert did not dispute the Division’s 

assertion that he failed to open a new claim by June 22, 2020; however, he testified 

that he never received notice from the Division that his prior claim was expiring.

16

 

The Representative further testified that Bossert stopped filing weekly pay 

authorizations after June 20, 2020, and he did not file any during the Period.17 In 

addition to her testimony, the Representative also submitted several exhibits, 

including an agency record showing a portion of Bossert’s claims and pay 

authorizations submitted to the Division.18 According to the agency record, no pay 

authorizations were filed by Bossert between June 20, 2020 and December 26, 

2020.19 

Bossert testified that he filed the appropriate weekly pay authorizations as

required by law for the Period20 and argued that he has been filing for unemployment 

benefits for over twenty years–“[e]very summer, every Thanksgiving, every 

14 Id. at 10:6-7.

15 Id.

16 Referee Hr’g Tr., R38 at 20:12-13. 

17 Referee Hr’g Tr., R28 at 10:17-18.

18 Agency Ex. 4, R87-R88.

19 Id. The Representative also testified that the Division had their IT department conduct a search 

of their online claims system to ensure there were no hidden pay orders for Bossert. Referee Hr’g 

Tr., R47 at 29:1-5. The search returned no results for Bossert. Id. 

20 See generally Referee Hr’g Tr., R22-R56.
5

Christmas, every Easter . . . ,”21 –up to and including the Period for which he seeks

retroactive payments.22 Bossert did not provide any documentation to the Referee 

in support of his claim that he filed the required pay authorizations. 

Following the January 20, 2022 hearing, the Referee issued her decision 

upholding the Claims Deputy’s determination finding Bossert ineligible for 

retroactive benefits.23 The Referee determined that Bossert had not filed any weekly 

pay authorizations during the Period and did not have an open claim until he filed 

one on November 22, 2020.24 The Referee cited 19 Del. Admin. C. § 1202-6.1 as 

the legal basis for her decision, stating, “Regulation 6.1 . . . stipulates that all 

unemployment claims must be dated as effective during the week in which the 

individual makes contact with the office.”25 

On January 31, 2022, Bossert appealed the Referee’s decision to the Board.

26

The Board held a review hearing on February 9, 2022.

27

 As a matter of discretion, 

it conducted the hearing outside the presence of the parties, taking no new testimony 

from the Division or Bossert.

28 On March 11, 2022, the Board affirmed the 

21 Referee Hr’g Tr., R37-R38 at 19:23-24 – 20:1. His testimony that he did so was based on his 

recollection, frequency of filing, and past history with the system.

22 See generally Referee Hr’g Tr., R22-R56.

23 Referee’s Decision, R67.

24 Referee’s Decision, R68.

25 Id. See also 19 Del. Admin. C. § 1202-6.1.1.

26 Appeal Req. to Board, R9, R11.

27 Notice of Board’s Decision, R4 para. 1.

28 Notice of Board’s Decision, R5 para. 4 (quoting 19 Del. C. § 3320(a)).
6

Referee’s decision, relying solely on “evidence previously submitted to the appeal 

tribunal” and adopting the findings and conclusion of the Appeals Referee.29 Bossert 

timely appealed the Board’s decision to this Court.30

III. STANDARD OF REVIEW

The Superior Court plays a limited role when reviewing a decision on appeal 

from the Board. Factual findings, “if supported by evidence . . . shall be conclusive, 

and the Court shall be confined to questions of law.”31 “The position of the [Court] 

on appeal is to determine only whether or not there was substantial evidence to 

support the findings of the Board.”32 Substantial evidence “means such relevant 

evidence as a reasonable mind might accept as adequate to support a conclusion.”33 

Conclusions of law are reviewed de novo.

34

 The Court will review the Board’s

discretionary rulings for abuse of discretion,

35 only disturbing its decisions where 

the Board “acts arbitrarily or capriciously, or exceeds the bounds of reason in view 

of the circumstances and has ignored recognized rules of law or practice so as to 

produce injustice.”36 

29 Notice of Board’s Decision, R4-R8.

30 Bossert’s Notice of Appeal, R3.

31 19 Del. C. § 3323(a).

32 Gen. Motors Corp. v. Freeman, 164 A.2d 686, 689 (Del. 1960).

33 Oceanport Indus., Inc. v. Wilmington Stevedores, Inc., 636 A.2d 892, 899 (Del. 1994) (citing 

Olney v. Cooch, 425 A.2d 610, 614 (Del. 1981)).

34 LeVan v. Indep. Mall, Inc., 940 A.2d 929, 932 (Del. 2007).

35 Funk v. Unemployment Ins. Appeal Bd., 591 A.2d 222, 225 (Del. 1991).

36 Oceanport Indus., 636 A.2d at 899 (citing Olney, 425 A.2d at 614).
7

IV. DISCUSSION

Bossert asserts the following grounds as the bases for his appeal: (1) the 

Division knew that the online benefits portal was error-prone; (2) the Board held its 

hearing without him present; (3) he did not receive notice of the end of his claim 

year; and (4) he should receive retroactive benefits because he submitted the required 

weekly pay authorizations during the Period.37 

A. The Court Will Not Consider Facts Raised for the First Time on 

Appeal.

Bossert raises new facts for the first time on appeal. Specifically, in his Notice 

of Appeal, he argues that “there [was] a problem with the online [web benefits] 

system.”

38 He alleges that several Division employees were aware of the problem, 

and any issues with his pay authorizations were due to those errors and “no fault of 

[his own].”39 Upon appeal from a denial of unemployment benefits, the Superior 

37 Bossert’s Notice of Appeal, R3. 

38 Id. ¶ 2; Bossert’s Opening Br. ¶ 4.

39 Bossert’s Notice of Appeal, R3, ¶ 2. Bossert claims that several Department of Labor employees 

have admitted that the online web benefits system is unreliable. In his Notice of Appeal, Bossert 

claims that “Robin [sic] Christie and JJ Lang . . . said only [to] use [the] phone for pay 

authorizations [be]cause [they have] had too many problems online.” Id. Bossert makes a similar 

claim in his Opening Brief alleging that Robyn Christie advised him to use the phone to file pay 

authorizations because they are recorded, and “they [have] had many problems with [the] online 

[system].” Bossert’s Opening Br. ¶¶ 2-3. He also states that the Representative, JJ Lang, also 

advised him as much. Id. ¶ 4. In his Reply Brief, Bossert cites pages 32 and 33 of the hearing 

transcript, arguing that the Representative advised him to use the phone and conceded that there 

were problems with the online system. Bossert’s Reply Br. ¶ 4. 

Contrary to Bossert’s statements, the Representative actually testified as follows: “I would suggest 

you call in your pay orders. Because at least then it tells you that it got it. Something’s not right. 

And I’m not sure, you know, if it’s a user error . . . [but w]e haven’t had this issue with people 

online . . .” Referee Hr’g Tr., R50 at 32:7-14.
8

Court is limited to consideration of the record which was before the administrative 

agency.

40

 Thus a claimant, appealing the decision of the Board, may not supplement 

the record with facts not previously raised.41 Facts not appearing in the record below 

will not be considered.42 Consequently, Bossert’s claim alleging technical 

difficulties with the web benefits portal will not be considered by the Court.

B. The Board Did Not Abuse its Discretion in Conducting a Review Hearing 

Without the Presence of the Parties.

In his opening brief, Bossert questions whether the Board erred when it

conducted the February 9, 2022 hearing without him present.43 Delaware law 

affords the Board broad discretion in hearing appeals and provides that the Board 

may render its decision “on the basis of the evidence previously submitted . . . or it 

may permit any of the parties . . . to initiate further appeal before it.”44 The Board 

may, in its discretion, render a decision “without further hearing[,]”

45 and the Court 

has previously held that the Board is not required to notify or accept the testimony 

of a claimant on review.46 The Board found that Bossert’s request for appeal raised 

“no new factual or legal issue[s] for the Board to address,”

47 so it considered his 

40 Hubbard v. Unemployment Ins. Appeal Bd., 352 A.2d 761, 763 (Del. 1976).

41 Torres v. MOT Charter Sch., 2022 WL 1584508, at *2 (Del. Super. May 19, 2022).

42 Id.

43 Bossert’s Opening Br. ¶ 5.

44 19 Del. C. § 3320(a) (emphasis added).

45 19 Del. Admin. C. § 1201-6.3.

46 August v. People’s Place II, Inc., 2022 WL 537405, at *3 (Del. Super. Feb. 23, 2022); Molinaro 

v. Div. of Unemployment Ins. Appeal Bd., 2005 WL 1952989, at *1 (Del. Super. June 24, 2005).

47 Notice of Board’s Decision, R5 para. 4; see Bossert’s Appeal to Board, R11.
9

appeal on the record. Thus, the Court finds no error of law or abuse of discretion in 

the Board’s decision to conduct a “review hearing[]”48 without the parties present. 

C. There Are Sufficient Facts in the Record to Support a Finding That 

There Were No Filing Errors by the Division.

Bossert does not dispute the fact that he did not have a claim open during the 

Period. He argues that his failure to file was the Division’s fault because it failed to 

notify him that his claim was about to expire.49 Under Delaware law, notice that is 

“correctly addressed, stamped and mailed is presumed to have been received by the 

party to whom it was addressed.”50 Absent evidence suggesting error by the 

Department of Labor in mailing or addressing such notice, the presumption that 

notice was properly mailed and addressed is supported.51 This is true even in the 

absence of “any documentary evidence of mailing, to establish that notice was sent 

to the party.”52 The presumption may be rebutted by evidence that the mail in 

question was not received, but “[m]ere denial of receipt is insufficient to rebut the 

presumption.”53 

48 Board’s Answering Letter para. 3.

49 Bossert’s Notice of Appeal, R3, ¶ 1.

50 PAL of Wilmington v. Graham, 2008 WL 2582986, at *4 (Del. Super. June 18, 2008).

51 Id.

52 Id. (citing Reagan Nat’l Advert., Inc. v. Unemployment Ins. Appeal Bd., 1990 WL 105632, at *3

(Del. Super. July 19, 1990)).

53 Straley v. Advance Staffing, Inc., 984 A.2d 124, 2009 WL 3451913, at *3 (Del. 2009) (TABLE).
10

At the hearing before the Referee, the Representative testified that the 

Division sent Bossert a letter notifying him that his prior claim was expiring and he 

needed to open a new claim.

54

 There is no evidence in the record to suggest that the 

Division improperly addressed, stamped, or mailed the letter. The Representative 

testified that Bossert should have been aware of the claims process because it is 

outlined in the Claimant Handbook,55 and the Division’s processes have been the 

same for years.56 The Representative further testified that Bossert’s past history of 

filing for unemployment benefits should have been sufficient to inform him of the 

correct process for filing a claim and what was required of him.57 Bossert offered 

no evidence to refute this testimony other than stating, “I know you’re going to say 

it is my responsibility to figure that out, but I’ve been doing it 20 years and never 

had a problem.”58 The evidence supports the presumption that the Division’s letter 

was appropriately addressed, mailed and received, giving Bossert adequate notice 

that he needed to open a new claim. Based on the testimony of the parties and the 

54 Division’s Answering Letter ¶ 2; see also Referee Hr’g Tr., R40 at 22:9-11. The Representative 

did not provide a copy of the letter at the hearing, and it does not appear in the record. The Referee 

did not request that the Representative take further steps to locate the letter. 

55 Div. of Unemp. Ins, Claimant Handbook: Your Guide to Unemployment Insurance Benefits, 

Del. Dep’t of Lab., 

https://laborfiles.delaware.gov/main/dui/handbook/UI%20Claimant%20Handbook.pdf (last 

revised Apr. 2020).

56 Referee Hr’g Tr., R41 at 41:15-24, R42 at 24:1-14.

57 Referee Hr’g Tr., R29 at 11:7-13.

58 Referee Hr’g Tr., R38 at 20:20-23.
11

relevant evidence in the record, the Court finds no legal error nor abuse of discretion 

on the part of the Board.

D. The Board’s Decision to Deny Bossert Retroactive Benefits Is Based on 

Substantial Evidence and Free from Legal Error.

Bossert argues that he is eligible for retroactive benefits because he did file 

weekly pay authorizations for the Period.59 Under Delaware law, the process for 

receiving unemployment benefits is governed by 19 Del. Admin. C. § 1202-6.0.

60

 

Section 1202-6.1 provides that an individual claiming unemployment benefits must 

first “[f]ile a claim for benefits, either in-person at a Delaware Division of 

Unemployment Insurance Local Office or via the Internet.”61 Subsequently, § 1202-

6.2.2 provides that “in order to establish eligibility for benefits, the claimantshall . . .

[f]ile a continued claim for benefits each week.”62 Thus, the claims process proceeds 

in two parts: an individual seeking unemployment benefits must first file a claim and 

then must file week pay authorizations.63 

Here, it is not disputed that Bossert did not have an open a claim during the 

Period. At the hearing before the Referee, the Representative testified that Bossert’s

59 Bossert’s Notice of Appeal ¶ 2.

60 19 Del. C. § 3317(a).

61 19 Del. Admin. C. § 1202-6.1.1. Under this regulation, a claim filed in this manner is effective 

as of the Sunday preceding the filing date. Id.

62 19 Del. Admin. C. § 1202-6.2.2. Though the regulation uses the term “claim,” this term may be 

used interchangeably with the term “pay authorization.”

63 See generally Referee Hr’g Tr., R51.
12

prior claim year began on June 16, 2019.64 That claim year expired on June 22, 

2020,65 and Bossert did not file another claim with the Division until November 22, 

2020.66 Therefore, from June 22, 2020 until November 22, 2020, including the 

Period at issue in this appeal, Bossert did not have an open claim with the Division. 

With regard to the required weekly pay authorizations, as Bossert concedes, there is 

no evidence in the record other than Bossert’s testimony supporting his contention 

that he filed weekly authorizations, and Bossert provided no documentation to the 

Referee to support his argument.

67

 

The Board’s decision that Bossert was ineligible for retroactive benefits for 

the Period68 is based on Bossert’s failure to file weekly pay authorizations for the 

Period.69 The Board upheld the Referee’s decision, relying on 19 Del. Admin. C. § 

1202-6.1.1.

70

 But, the Board cited the wrong section of the operative regulation. 

The Board should have cited § 1202-6.2.2.

71 That being said, given the Board’s 

64 Referee Hr’g Tr., R28 at 10:1-2.

65 Id. at 10:4-5.

66 Referee Hr’g Tr., R34 at 16:9-10.

67 In his Notice of Appeal to the Board, Bossert concedes that “[t]he only proof [the Board has] 

that I filed my weekly claims is my word.” Bossert’s Notice of Bd. Appeal, R11.

68 Notice of Board’s Decision, R4-R5.

69 Id.

70 Id. 

19 Del. Admin. C. § 1202-6.1 states: “Except as otherwise provided in this regulation, any 

individual claiming benefits shall: . . . [f]ile a claim for benefits, either in-person at a Delaware 

Division of Unemployment Insurance Local Office or via the Internet (such claim shall be effective 

as of the Sunday immediately preceding the date of filing) . . .”

71 19 Del. Admin. C. § 1202-6.2 states: “6.2 Except as otherwise provided in this regulation, in 

order to establish eligibility for benefits, the claimant shall: . . . [f]ile a continued claim for benefits 

each week. . .”
13

factual findings, 19 Del. Admin. C. § 1202-6.2.2 renders Bossert ineligible for 

retroactive unemployment benefits for the Period.

72

 Section 1202-6.2.2 expressly

requires the filing of weekly claims, or pay authorizations, in order to establish 

eligibility for benefits in a given week.73 The pay authorizations are “the only thing 

that processes a check”74 for benefits, and without one, the Division cannot make 

any assumptions on a claimant’s behalf.75

The Court finds there is substantial evidence to support the Board’s finding 

that Bossert is ineligible for retroactive benefits from June 27, 2020 to August 29, 

2020. The Board’s erroneous citation does not amount to legal error requiring 

reversal because there is substantial evidence in the record demonstrating that 

Bossert failed to file weekly pay authorizations during the Period as required by 19

Del. Admin. C. § 1202-6.2.2. 

72 See Notice of Board’s Decision, R4-R5.

73 19 Del. Admin. C. § 1202-6.2.2.

74 Referee Hr’g Tr., R43 at 25:18-19.

75 Id. at 25:1-7.
14

V. CONCLUSION

After careful review, the Court finds that there is substantial evidence to 

support the Board’s decision, the Board’s decision is free from legal error, and the 

Board did not abuse its discretion. Consequently, the Board’s decision76 is 

AFFIRMED.

IT IS SO ORDERED.

 

/s/ Jan R. Jurden

Jan R. Jurden, President Judge

76 Notice of Board’s Decision, R4-R5.