FILED

United States Court of Appeals

Tenth Circuit

February 28, 2022

Christopher M. Wolpert

Clerk of Court

PUBLISH

UNITED STATES COURT OF APPEALS

TENTH CIRCUIT

JEANNE STROUP; RUBEN LEE,

Plaintiffs - Appellees,

v.

UNITED AIRLINES, INC.,

Defendant - Appellant.

No. 19-1373

Appeal from the United States District Court

for the District of Colorado

(D.C. No. 1:15-CV-01389-DDD-STV)

David Lane (Liana Orshan with him on the brief), Killmer, Lane & Newman, LLP,

Denver, Colorado, for Plaintiffs-Appellees.

Marcy G. Glenn, Holland & Hart LLP, Denver, Colorado (Jessica E. Whelan,

Holland & Hart LLP, Las Vegas, Nevada; Meghan W. Martinez and Elizabeth

Imhoff Mabey, Martinez Law Group, P.C., Denver, Colorado, with her on the

briefs), for Defendant-Appellant.

Before HOLMES, BRISCOE, and CARSON, Circuit Judges.

HOLMES, Circuit Judge.

Defendant-Appellant United Airlines (“United”) appeals from the district

court’s denial of its motion for judgment as a matter of law (“JMOL”), pursuant to

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Federal Rule of Civil Procedure 50, and its motion for new trial, pursuant to

Federal Rule of Civil Procedure 59. A jury found that United discriminated

against two flight attendants, Plaintiffs-Appellees Jeanne Stroup and Ruben Lee

(collectively, the “Plaintiffs”), by terminating them because of their ages in willful

violation of the Age Discrimination in Employment Act (“ADEA”). United filed

its JMOL and Rule 59 motions with the district court, contending, among other

things, that the jury’s verdict was based on legally insufficient evidence and the

court erred in admitting Plaintiffs’ testimony about their emotional distress. The

district court denied the motions.

United maintains this denial was error. United contends that (1) the district

court erred in denying its JMOL motion because (a) there was insufficient

evidence to support the jury’s finding that United discriminated against Plaintiffs

because of their ages in violation of the ADEA, and (b) similarly, there was

insufficient evidence to support the jury’s finding that United acted willfully in

committing any ADEA violation; and (2) the court abused its discretion and

committed reversible error when it admitted Plaintiffs’ allegedly irrelevant and

highly prejudicial emotional distress testimony.

We conclude there was sufficient evidence for the jury to reasonably find

that, not only did United violate the ADEA by discriminating against Plaintiffs,

but it did so willfully. We also determine that the district court did not commit

reversible error by admitting the challenged emotional distress testimony. Thus,

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we uphold the district court’s denial of United’s JMOL motion and Rule 59 motion

for a new trial and affirm its judgment.

I

Ms. Stroup and Mr. Lee were flight attendants who had worked for United

for decades. Both, generally, had rendered good service in their years of

employment and had received only minor discipline. At times material here,

Plaintiffs were based out of the Denver International Airport.

Plaintiffs’ terminations stem from a complaint against them from their

fellow flight attendant, Sheila Simms. In August 2013, Ms. Simms contacted

Mark Dodge, Plaintiffs’ supervisor, to complain about Plaintiffs’ conduct on a

flight that occurred a few days before. Ms. Simms alleged that Plaintiffs “watched

a video on an iPad when they were on-duty.” Aplt.’s Opening Br. at 8. United’s

Flight Attendant Information Manual (“FAIM”), which “contains the policies,

procedures and service standards for all . . . flight attendants,” Aplt.’s App., Vol.

VII, at 1758, prohibits the use of “personal electronic devices” by flight attendants

“on board the aircraft while customers are present,” id. at 1849.

Mr. Dodge escalated the issue by emailing Dean Whittaker, United’s

Manager of In-Flight Services at Denver International Airport and the ultimate

decision-maker as to Plaintiffs’ employment. In response, Mr. Whittaker “asked

Deepesh Bagwe, a California-based supervisor, to anonymously observe [the]

Plaintiffs’ job performance, including whether they would again watch a video

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while on-duty.” Aplt.’s Opening Br. at 9. Mr. Bagwe’s observation happened

while Plaintiffs were working a short flight between Denver and San Francisco

roughly five weeks after Ms. Simms’s complaint.

1

On that flight, Mr. Bagwe catalogued several policy violations. First, Mr.

Bagwe photographed Plaintiffs sitting on carrier boxes—“steel containers for

stowing items in galleys”—and also sharing a pair of earbuds and watching a

video on an iPad. Id. at 9–10 (citing Aplt.’s App., Vol. XIV, at 3292–93 and

Aplt.’s App., Vol. V, at 1188).

2 Much like the video watching, Plaintiffs’ use of

the carrier boxes also violated the FAIM. Next, Mr. Bagwe observed Mr. Lee

smoking an e-cigarette during the flight in violation of United policy. Mr. Bagwe

also observed other, “less major” policy violations, such as (1) Mr. Lee not being

“properly positioned” during his safety demonstration at the beginning of the

flight; (2) Plaintiffs’ rushed and incomplete beverage services; (3) Plaintiffs’

failure to wear their aprons and name-tags; (4) Mr. Lee’s giving of a free alcoholic

beverage to a customer; and (5) Plaintiffs’ failure to comply with sanitation

procedures for the water service. See id. at 13–14.

1 Plaintiffs flew and worked flights together between the time of the

complaint and the time of Mr. Bagwe’s investigation, but they were not observed

on those flights by United supervisors.

2 Plaintiffs contend they watched the video intermittently and only for

a total of about five total minutes, while Mr. Bagwe testified that Plaintiffs

watched the video uninterrupted between ten and twenty-five minutes.

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Under the requirements of the collective bargaining agreement that governed

the employment relationship between United and Plaintiffs, Mr. Dodge met with

Plaintiffs and their union representative, Ken Kyle, to discuss the policy

violations. Coming out of that meeting, Mr. Dodge apparently thought both

Plaintiffs were dishonest based on their responses to his questions.

3

After follow-up meetings and more investigation, Mr. Dodge issued Letters

of Charge to Plaintiffs. Under the governing collective bargaining agreement,

“termination of a flight attendant could not be based on violations other than those

listed in a Letter of Charge.” Aplees.’ Resp. Br. at 7.

4

Ms. Stroup’s Letter of Charge stated that “[her] actions” on Mr. Bagwe’s

observational flight were “inconsistent with [United’s] Working Together

Guidelines” in specified ways. See Aplt.’s App., Vol. V, at 1181. First, “[w]ith

respect to Professionalism and Responsibility, [she was] observed on two separate

occasions by [Mr.] Bagwe watching and listening to a video on an [iPad] in a cart

3 While Plaintiffs disagree on the particulars of United’s account of

events, Plaintiffs do admit that their statements to Mr. Dodge about the specifics

of their iPad usage and video watching were “not true.” Aplees.’ Resp. Br. at 21

n.4.

4

See also Aplt.’s App., Vol. XIII, at 3150 (Tr. Ken Kyle Test., dated

Feb. 28, 2018) (asked by Plaintiffs’ counsel, “And [United] can’t—can they go

beyond the letter of charge to fire somebody?” Mr. Kyle responded, “Not in the

process, no.”); id. at 3185 (asked by United’s counsel, “under the collective

bargaining agreement, [United is] not permitted to go outside the four corners of

the letter of charge to come up with reasons for termination; is that correct?” Mr.

Kyle responded, “For what had occurred previously, correct. It does not cover

what happens at the letter of charge hearing.”).

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while seated on a carrier box in the aft galley.” Id. “In addition to being

unavailable and inattentive to . . . customers during this time, [Ms. Stroup was]

observed using ear phones and a personal electronic device onboard the aircraft,”

in violation of FAIM policies. Id. “Additionally,” Ms. Stroup “did not follow

uniform guidelines when [she] failed to wear [her] apron and [her] name bar

during the flight.” Id. The Letter also noted Ms. Stroup’s “current Performance

record [would] be subject to review” at her hearing on the Letter’s charges. Id.

Mr. Lee’s Letter of Charge was identical to Ms. Stroup’s as to the foregoing

matters. Mr. Lee’s Letter further stated that he was “observed smoking an

electronic cigarette” in violation of United’s policies and federal regulations. Id.

at 1185. The Letter leveled three more accusations against Mr. Lee: (1) he “failed

to follow company policy when [he] stood sideways in the aisle during the

automated safety demonstration” and “left [his] assigned demo position prior to

the completion of the safety demonstration”; (2) he “failed to follow company

policy . . . when [he] took a vodka bottle from first class and gave it to a customer

. . . without charging [him]”; and (3) he “failed to follow service guidelines when

[he] gave out full unopened beverage cans without following the United Economy

beverage service guidelines during the beverage service and again when [he] did a

water service with a bottle of water with glasses []stacked on one another instead

of using a pickup pan.” Id. at 1185–86.

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The Letters of Charge never expressly mentioned any safety-related

violations or Plaintiffs’ alleged dishonesty.

United held disciplinary proceedings about a month after the Letters of

Charge were issued. Plaintiffs submitted written and oral statements, participating

in the proceedings with the assistance of Mr. Kyle, who was acting in his capacity

as their union representative. Mr. Dodge presented the evidence at these

proceedings that he had compiled. Mr. Whittaker served as the hearing officer.

After the proceedings, Mr. Whittaker, apparently, “did not find either Plaintiff

credible at the hearings, based on their own admissions of dishonesty; their

inconsistent and evasive statements; and discrepancies between their statements,

[and the] objective evidence[,] . . . and information received from persons who had

no motive to be untruthful [like United employees and investigators].” Aplt.’s

Opening Br. at 20 (citing Aplt.’s App., Vol. XV, at 3593–97, 3607 (Tr. Dean

Whittaker Test., dated Mar. 2, 2018)). In short, Mr. Whittaker decided to

terminate Plaintiffs’ employment “in ‘large part’ because he ‘didn’t find them

trustworthy.’” Id. (quoting Aplt.’s App., Vol. XV, at 3606–07).

5 Mr. Whittaker

5

See also Aplt.’s App., Vol. XV, at 3606–07 (asked by United’s

counsel, “So the ultimate question, Mr. Whittaker, is: Why aren’t the Plaintiffs

working at United anymore?” Mr. Whittaker responded, “[B]ased on what took

place on that aircraft, based on the investigation and based on the facts, um, I

believe it was just to discharge them from United, And, you know, a large part of

that reason is I didn’t find them trustworthy. There was [sic] conflicting

statements throughout, and, um, again, I was very concerned what took place on

that aircraft and, um, for many factors. I—there was [sic] just so many things

(continued...)

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advised Mr. Kyle of his decision, and based on Mr. Kyle’s request, agreed that

Plaintiffs could instead retire. Plaintiffs retired effective November 18, 2013,

around three months after Ms. Simms filed her complaint. When their

employment with United ended, Ms. Stroup was 55 years old, and Mr. Lee was 61

years old. They served 29 and 41 years as flight attendants, respectively.

After these events, Plaintiffs filed suit against United, alleging they were

terminated from their jobs because of their age. Plaintiffs’ claims were heard over

a five-day trial. At trial, in its defense, United focused heavily on several matters:

Plaintiffs’ lack of direct evidence of age discrimination; Plaintiffs’ failure to

complain of that type of discrimination prior to termination; and Plaintiffs’

admission of policy violations and dishonesty during the disciplinary process.

Distilled to its essence, United’s argument was that Plaintiffs’ evidence failed to

establish they had been terminated because of their ages.

For their part, Plaintiffs broadly sought to convince the jury that United’s

proffered, nondiscriminatory rationales for their termination were pretextual and

unworthy of credence. They did so by showing alleged inconsistencies in United’s

explanations, attacking the credibility of United’s witnesses, and pointing out

purported procedural irregularities. Relatedly, Plaintiffs also emphasized the

5

(...continued)

there, um, that occurred that were so concerning . . . . And so, again, it was just

very concerning to me, entirely what occurred on that aircraft. And then, again,

the fact that I just didn’t find them trustworthy as this unfolded and what took

place.” (emphases added)).

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alleged disconnect between the reasons justifying Plaintiffs’

terminations—supposedly concerns about Plaintiffs’ honesty and the safety-related

implications of Plaintiffs’ policy violations—and the reasons expressed in

Plaintiffs’ Letters of Charge, which noted neither safety-related nor

dishonesty-related concerns.

Plaintiffs did not contest the violations they committed but minimized them

as “commonplace” or “minor.” See Aplees.’ Resp. Br. at 9–19. In fact, some of

the testimony from United’s employees actually helped Plaintiffs’ case. For

instance, Mr. Bagwe, when questioned by Plaintiffs’ counsel, testified that United

instructed him to observe Plaintiffs, but not the other flight attendants working

with Plaintiffs during the flight. This was the only flight out of 50 flights in which

Mr. Bagwe had acted as an observer during his career where he had been tasked to

specifically monitor—or, “target,” as Plaintiffs characterize it—only specific flight

attendants, and not the whole flight crew.

In addition, certain trial testimony also suggested United’s de facto practice

was to mete out progressive, or gradually escalating, discipline; yet, such a

practice was not followed in Plaintiffs’ cases—a failure that arguably implied

entirely subjective disciplinary decision-making. Plaintiffs also proffered some of

their own testimony about the emotional distress their discharge

caused—particularly as it related to Plaintiffs’ constructive discharge theory—with

the district court allowing that testimony over United’s request to exclude it.

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The jury found for Plaintiffs on their age discrimination and willfulness

claims, awarding corresponding damages. In particular, it found the choice that

Mr. Whittaker effectively offered Plaintiffs—i.e., retiring or firing—constituted a

constructive discharge, and United does not challenge that finding on appeal.

6 The

district court entered its final judgment and later denied United’s JMOL motion

and motion for a new trial.

In denying the JMOL motion, the district court acknowledged at the outset

that “United is correct that there was no direct evidence of age discrimination”;

that is, “there was no evidence that any United employee considered Plaintiffs’

ages in connection with the termination decision” and “Plaintiffs testified that they

never heard an age-related comment or remark by anyone at United, and admitted

to having no prior interactions and no knowledge of age-related comments or bias

by the United employees who were involved in the hearings and charges against

them.” Aplt.’s App., Vol. V, at 1138 (Dist. Ct. Order on Post-Trial Mots., filed

Sept. 4, 2019).

All the same, the district court rejected United’s argument that no legally

sufficient evidentiary basis existed for the jury’s decision. The district court noted

that “[w]hile the evidence of pretext did not compel a finding of discriminatory

motive, . . . there was sufficient evidence for the jury to find that United

6

See Aplees.’ Resp. Br. at 20 (noting that “[b]ecause Plaintiffs had no

choice but to retire, the jury found that Defendant had constructively discharged

them, which Defendant does not challenge on appeal”).

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intentionally discriminated against Plaintiffs.” Id. at 1152. Likewise, though

United offered explanations for its adverse actions, the jury did not have to credit

or believe them. Id. at 1152–53. And “[t]he trial largely was about whether

United’s explanation for firing Plaintiffs was credible,” reasoned the court. Id. at

1153. Thus, the court denied United’s JMOL motion as to whether United

discriminated against Plaintiffs because of their ages. Id.

The district court then rejected United’s JMOL argument that the jury

improperly found that United willfully violated the ADEA. At bottom, the district

court noted that the evidence, particularly when evaluated in the context of the

legal standard for JMOL motions, was “sufficient to demonstrate both pretext and

knowledge by United’s decision[-]maker,” Mr. Whittaker, that “age discrimination

[was] prohibited.” Id. at 1155. As to the latter, United itself “presented evidence

of its anti-discrimination policies regarding age, and that its managers [were]

trained concerning the company’s anti-discrimination policies.” Id. at 1155–56

(citing Aplt.’s App., Vol. XIV, at 3271–72 (Tr. Deepesh Bagwe Test., dated Mar.

1, 2018); id. at 3433 (Tr. Mark Dodge Test., dated Mar. 1, 2018); id. Vol. XV, at

3604–06). Based on this evidence from United, along with Plaintiffs’ pretext

evidence, the jury reasonably could have inferred, said the court, that “United

employees were indifferent to the ADEA and its requirements in connection with

their investigation and termination of Plaintiffs.” Id. at 1156. Accordingly, the

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district court denied United’s JMOL motion as to whether United willfully

violated the ADEA.

Lastly, the district court rejected United’s Rule 59 motion for new trial. The

court found “the admission of [Plaintiffs’] testimony regarding emotional distress

did not affect a substantial right of United, and thus does not require a new trial.”

Id. at 1167. Contrary to United’s “contention that admission of emotional distress

testimony is, by definition, prejudicial and inflammatory,” the district court found

that the testimony here “was minimal over the context of the five-day trial, and,

more importantly, provided support for Plaintiffs’ constructive discharge claim.”

Id.

The court reasoned that “even if there was error in admitting” Plaintiffs’

emotional distress testimony, “the evidence was not so prejudicial or inflammatory

as to cast doubt on the reliability of the jury’s other findings.” Id. at 1170. And

“[a]ny prejudice that [the testimony] may have caused United was mitigated by

Jury Instruction No. 20,” which explicitly stated that any emotional distress

Plaintiffs may have suffered was irrelevant as to whether United violated the

ADEA. Id.; see also id. at 1166 (noting that Jury Instruction No. 20 also made

clear that no damages should be awarded for emotional pain or suffering, as such

damages were not recoverable under the ADEA). Consequently, as the court

reasoned, because United “provided no basis from which . . . [to] conclude that the

emotional distress evidence had a substantial effect on the outcome [of the trial] or

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that a contrary result would have occurred if such evidence had been excluded,”

United was not entitled to a new trial. Id. at 1170. And United filed this timely

appeal.

II

United argues on appeal that (1) the district court erred in denying its JMOL

motion because (a) there was insufficient evidence to support the jury’s finding

that United discriminated against Plaintiffs because of their ages in violation of

the ADEA, and (b) similarly, there was insufficient evidence to support the jury’s

finding that United acted willfully in committing any ADEA violation; and (2) the

court abused its discretion and committed reversible error when it admitted

Plaintiffs’ allegedly irrelevant and highly prejudicial emotional distress testimony.

We conclude that United’s arguments are unavailing.

A

“We review a district court’s denial of a [JMOL] motion de novo, applying

the same standards as the district court.” Bill Barrett Corp. v. YMC Royalty Co.,

LP, 918 F.3d 760, 766 (10th Cir. 2019) (per curiam) (quoting Home Loan Inv. Co.

v. St. Paul Mercury Ins. Co., 827 F.3d 1256, 1261 (10th Cir. 2016)). In our review

“we consider the record in its entirety and ‘draw all reasonable inferences in favor

of the nonmoving party.’” Miller v. Eby Realty Grp. LLC (“Eby Realty”), 396

F.3d 1105, 1110 (10th Cir. 2005) (quoting Reeves v. Sanderson Plumbing Prods.,

Inc., 530 U.S. 133, 150 (2000)). “We do not however ‘weigh the evidence, pass

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on the credibility of witnesses, or substitute [our] conclusions for that of the

jury.’” Id. at 1110–11 (alteration in original) (quoting Minshall v. McGraw Hill

Broad. Co., Inc., 323 F.3d 1273, 1279 (10th Cir. 2003)). In other words, “it is the

sole province of the jury to appraise credibility, draw inferences, determine the

weight to be given testimony and to resolve conflicts in the facts.” Kenworthy v.

Conoco, Inc., 979 F.2d 1462, 1468 (10th Cir. 1992) (quoting Dugan v. EMS

Helicopters, Inc., 915 F.2d 1428, 1430 (10th Cir. 1990)).

“Judgment as a matter of law is appropriate only if the evidence points but

one way and is susceptible to no reasonable inferences which may support the

nonmoving party’s position.” Elm Ridge Expl. Co., LLC v. Engle, 721 F.3d 1199,

1216 (10th Cir. 2013) (quoting Escue v. N. Okla. Coll., 450 F.3d 1146, 1156 (10th

Cir. 2006)). In other words, “[a] district court’s refusal to grant judgment as a

matter of law may be reversed only if the evidence is such that without weighing

the credibility of the witnesses the only reasonable conclusion is in [the moving

party]’s favor.” Id. at 1216 (second alteration in original) (quoting Keylon v. City

of Albuquerque, 535 F.3d 1210, 1214–15 (10th Cir. 2008)). However, “[t]he

question is not whether there is literally no evidence supporting the [nonmoving]

party . . . but whether there is evidence upon which the jury could properly find

[for that party].” Century 21 Real Est. Corp. v. Meraj Int’l Inv. Corp., 315 F.3d

1271, 1278 (10th Cir. 2003) (alterations and omission in original) (quoting Hurd v.

Am. Hoist & Derrick Co., 734 F.2d 495, 499 (10th Cir. 1984)).

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The quantum of evidence necessary to defeat a JMOL motion is slight, such

that justifying the grant of a JMOL motion is difficult in practice. See Anderson v.

Liberty Lobby, Inc., 477 U.S. 242, 251 (1986) (“[B]efore the evidence is left to the

jury, there is a preliminary question for the judge, not whether there is literally no

evidence, but whether there is any upon which a jury could properly proceed to

find a verdict for the party producing it, upon whom the onus of proof is

imposed.” (quoting Improvement Co. v. Munson, 14 Wall. 442, 448 (1872))). We

have stated that “[i]n reviewing the denial of a Rule 50 motion, we determine only

whether the jury verdict is supported by substantial evidence when the record is

viewed most favorably to the prevailing party.” Webco Indus., Inc. v. Thermatool

Corp., 278 F.3d 1120, 1128 (10th Cir. 2002). “Substantial evidence” is “such

relevant evidence as a reasonable mind might accept as adequate to support a

conclusion, even if different conclusions also might be supported by the

evidence.” Id. (quoting Beck v. N. Nat. Gas Co., 170 F.3d 1018, 1022 (10th Cir.

1999)).

“Thus, the mere existence of contrary evidence does not itself undermine the

jury’s findings as long as sufficient other evidence supports the findings.” Id.

(quoting Thunder Basin Coal Co. v. Sw. Pub. Serv. Co., 104 F.3d 1205, 1213 (10th

Cir. 1997)). And, it is worth underscoring an earlier point: “We do not retry

issues, second guess the jury’s decision-making, or assess the credibility of

witnesses and determine the weight to be given their testimony,” as “[i]t is the

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province of the jury, and not this court, to resolve conflicts in the evidence.” Id.

(citing Thunder Basin, 104 F.3d at 1213).

Furthermore, we also have spoken of a general reticence to grant JMOL

motions, either in the first instance or on appeal. See, e.g., Mountain Dudes v.

Split Rock Holdings, Inc., 946 F.3d 1122, 1130 (10th Cir. 2019) (“Judgment as a

matter of law is cautiously and sparingly granted and then only when the court is

certain the evidence conclusively favors one party such that reasonable [people]

could not arrive at a contrary verdict.” (alteration in original) (emphasis added)

(quoting Bill Barrett, 918 F.3d at 766)); Greene v. Safeway Stores, Inc., 98 F.3d

554, 560 (10th Cir. 1996) (“[W]e must be mindful that a ruling which deprives a

party of a determination of the facts by a jury ‘should be cautiously and sparingly

granted.’” (quoting Cockrell v. Boise Cascade Corp., 781 F.2d 173, 177 (10th Cir.

1986))).

7

7

It bears mentioning that our deferential posture matches the approach

of our sister circuits. See, e.g., Rinsky v. Cushman & Wakefield, Inc., 918 F.3d 8,

26 (1st Cir. 2019) (noting that review of the district court’s denial of a JMOL

motion “is weighted toward preservation of the jury verdict, which stands unless

the evidence was so strongly and overwhelmingly inconsistent with the verdict

that no reasonable jury could have returned it” (emphasis added) (quoting Crowe

v. Bolduc, 334 F.3d 124, 134 (1st Cir. 2003))); Washington v. Denney, 900 F.3d

549, 558 (8th Cir. 2018) (noting that the “law places a high standard on

overturning a jury verdict because of the danger that the jury’s rightful province

will be invaded when judgment as a matter of law is misused,” and that the legal

standard for considering JMOL motions reflects a “hesitan[ce] ‘to interfere with a

jury verdict’” (emphasis added) (quoting Bavlsik v. Gen. Motors, LLC, 870 F.3d

800, 805 (8th Cir. 2017))); Merritt Hawkins & Assocs., L.L.C. v. Gresham, 861

F.3d 143, 150 (5th Cir. 2017) (“[O]ur review [of a district court’s denial of a

(continued...)

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In sum, overall, our caselaw contemplates that we apply a light touch in

reviewing denials of JMOL motions. We do not weigh evidence and we do not

assess credibility. We affirm denials so long as there was sufficient

evidence—viewing the evidence in the light most favorable to the non-moving

parties (here, Plaintiffs)—for the jury to reasonably find as it did.

1

United argues the district court erred in denying its JMOL motion in part

because Plaintiffs failed to “adduce[] sufficient evidence to warrant a jury’s

determination that [United took] adverse employment action . . . against [them] on

the basis of age.” Aplt.’s Opening Br. at 31 (quoting Fallis v. Kerr-McGee Corp.,

944 F.2d 743, 744 (10th Cir. 1991)). United claims Plaintiffs’ “testimony was

insufficient to avoid JMOL” because it “offered ‘mere conjecture’ about United’s

purportedly ageist motives.” Id. at 34. According to United, Plaintiffs admitted

they had “no direct evidence of age discrimination by United.” Id. at 34–35.

Instead, they cited their confusion or “feeling[s]” as support for their eventual

7

(...continued)

JMOL motion] is highly deferential to the jury’s verdict.” (emphasis added));

Pensacola Motor Sales Inc. v. E. Shore Toyota, LLC, 684 F.3d 1211, 1226 (11th

Cir. 2012) (“Th[e] standard [of review for a district court’s denial of a JMOL

motion] is heavily weighted in favor of preserving the jury’s verdict.” (emphasis

added)); Harvey v. Office of Banks & Real Estate, 377 F.3d 698, 707 (7th Cir.

2004) (“Our job at this stage is not to determine whether the jury believed the

right people, but only to assure that it was presented with a legally sufficient

basis to support the verdict.”).

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conclusions that United terminated their employment because of their respective

ages. Id.

Further, United reasons that Plaintiffs’ admission to violating “United

policies and repeatedly l[ying] during the investigation and hearing process”

compromised whatever probative value their speculation may have had. See id. at

35. United further alleges that “[o]verwhelming evidence” demonstrated United

exercised its business judgment in good faith when it terminated Plaintiffs. Id.

(bolding omitted). Invoking the so-called business judgment rule, United argues

that our caselaw makes clear we should “not second guess business decisions made

by employers, in the absence of some evidence of impermissible motives.” Id. at

36 (quoting Lucas v. Dover, 857 F.2d 1397, 1403–04 (10th Cir. 1988)).

8

Moreover, United claims that “[t]he jury and the district court rewarded [the]

Plaintiffs’ distraction, relativism, and derision” by questioning and rejecting

United’s exercise of business judgment despite the “[d]earth of evidence of

pretext.” Id. at 40 (bolding omitted). In particular, United accuses the district

court of “emphasiz[ing] irrelevant evidence, misstat[ing] evidence, present[ing]

8

See Branson v. Price River Coal Co., 853 F.2d 768, 772 (10th Cir.

1988) (“As courts are not free to second-guess an employer’s business judgment,

this assertion [by a plaintiff that ‘she was in fact equally or more qualified than’

another employee, despite her manager’s contrary belief] is insufficient to support

a finding of pretext.”); see also Sanchez v. Philip Morris, Inc., 992 F.2d 244, 247

(10th Cir. 1993) (defining the boundaries of the rule and collecting cases).

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evidence so out of context as to render it misleading, and misappl[ying] the

relevant legal standards” in its pretext discussion. Id. at 41. United claims it

“followed the [collective bargaining agreement] and its internal procedures and

conducted appropriate investigations and fair and thorough hearings.” Id. at 44.

As well, United challenges the district court’s view that the jury reasonably could

have determined that United’s witnesses were not credible. Id. at 44–45.

In sum, United alleges “there was no evidence, only Plaintiffs’ speculation,

that their age ‘actually played a role [in United’s decision-making] process and

had a determinative influence on [their discharges].’” Id. at 45–46 (alterations in

original) (quoting Hazen Paper Co. v. Biggins, 507 U.S. 604, 610 (1993)).

On the other hand, Plaintiffs argue that they “established a legally sufficient

evidentiary basis for the jury to find that [United] fired [them] because of their

ages.” Aplees.’ Resp. Br. at 31. Reminding us that “[e]vidence of pretext alone is

sufficient to show age discrimination,” id. at 32, Plaintiffs maintain that the jury

could permissibly infer from the evidence—which consisted mostly of

testimony—that United’s witnesses were not credible and its true motivation for

discharging Plaintiffs was their age. More specifically, Plaintiffs contend that the

mainly testimonial nature of the evidence is particularly significant, as the jury’s

inferences regarding age discrimination and, in particular, pretext were likely

intertwined with its credibility assessments—assessments that we may not question

on appeal. See id. at 33–34.

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Plaintiffs also contend the evidence amply supported an inference of

discriminatory intent. Id. at 34–39. Plaintiffs presented evidence showing (1)

their policy violations were commonplace amongst United’s flight attendants and

did not warrant termination; (2) United did not follow its express policies and

procedures nor its de facto policy of progressive discipline in deciding to

terminate Plaintiffs; and (3) United offered conflicting rationales for why it

discharged Plaintiffs. Id. at 34–38. From this evidence, Plaintiffs argued that a

reasonable jury could infer that United’s proffered, nondiscriminatory rationales

for its adverse employment action were pretextual and the true basis for its

decision was unlawful age discrimination. Id. at 34–39.

Moreover, Plaintiffs reject the notion that United is substantially protected

from liability by the business judgment rule. Id. at 39–41. As Plaintiffs see it,

United invokes the business judgment rule in an improper effort to evade the

antecedent question of whether its nondiscriminatory explanation for terminating

Plaintiffs is pretextual—that is, whether United truly was exercising legitimate

business judgment or, instead, invoking such judgment as a cover for a prohibited

motive. See id. at 40. To sum up, Plaintiffs exclaim that, “‘[w]hen viewed in the

aggregate, [their] . . . evidence [was] sufficient to raise a genuine doubt about

[United’s] motivation,’ and [thus] judgment as a matter of law on Plaintiffs’

ADEA claims [would have been] improper.” Id. at 45 (first and third alterations

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and omission in original) (quoting Garrett v. Hewlett-Packard Co., 305 F.3d 1210,

1220 (10th Cir. 2002)).

We are persuaded by Plaintiffs’ arguments. There was sufficient evidence

for the jury to reasonably find that United discriminated against Plaintiffs because

of their age. As outlined above, the outcome of the trial hinged on the pretext

issue—whether United’s proffered, nondiscriminatory reasons for discharging

Plaintiffs were, in fact, the true basis for its action.

“Pretext exists when an employer does not honestly represent its reasons for

terminating an employee.” Eby Realty, 396 F.3d at 1111. Plaintiffs did not need

to provide the jury with direct evidence of United’s purported discriminatory acts

or intentions; circumstantial evidence pointing toward pretext may suffice. See

Reeves, 530 U.S. at 147 (“Proof that the defendant’s explanation is unworthy of

credence is simply one form of circumstantial evidence that is probative of

intentional discrimination, and it may be quite persuasive.”); Timmerman v. U.S.

Bank, N.A., 483 F.3d 1106, 1113 (10th Cir. 2007) (“An employee may show

pretext based on ‘weaknesses, implausibilities, inconsistencies, incoherencies, or

contradictions’ in the employer’s claimed legitimate, non-discriminatory reason

such that a rational trier of fact could find the reason unworthy of belief.” (quoting

Morgan v. Hilti, Inc., 108 F.3d 1319, 1323 (10th Cir.1997))). A “plaintiff’s prima

facie case, combined with sufficient evidence to find that the employer’s asserted

justification is false, may permit the trier of fact to conclude that the employer

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unlawfully discriminated.” Reeves, 530 U.S. at 148; see St. Mary’s Honor Ctr. v.

Hicks, 509 U.S. 502, 511 (1993) (“The factfinder’s disbelief of the reasons put

forward by the defendant (particularly if disbelief is accompanied by a suspicion

of mendacity) may, together with the elements of the prima facie case, suffice to

show intentional discrimination.”); accord Eby Realty, 396 F.3d at 1111.

9

Indeed, “[p]retext can be demonstrated by a combination of the plaintiff’s

prima facie case and evidence exposing the employer’s articulated reason as either

incredible or less likely the actual motivation.” 1 Andrew J. Ruzicho, et al.,

LITIGATING AGE DISCRIMINATION CASES § 2:27, Westlaw (database updated Dec.

2021) (emphasis added); see Corneveaux v. CUNA Mut. Ins. Grp., 76 F.3d 1498,

1504 (10th Cir. 1996) (“In an age discrimination case plaintiffs ‘need not disprove

defendant’s reasons or demonstrate that age was the only factor motivating the

decision, but they “must show that age actually played a role in the [employer’s]

decision making process and had a determinative influence” on the decision.’”

(alteration in original) (quoting Jones v. Unisys Corp., 54 F.3d 624, 632 (10th

Cir.1995))); Hagelthorn v. Kennecott Corp., 710 F.2d 76, 82 (2d Cir. 1983) (“[The

plaintiff] [i]s not required to show that the reasons offered were false, but that they

9

“To prove a prima facie case of age discrimination, a plaintiff must

show: ‘1) she is a member of the class protected by the [ADEA]; 2) she suffered

an adverse employment action; 3) she was qualified for the position at issue; and

4) she was treated less favorably than others not in the protected class.’” Jones v.

Oklahoma City Pub. Sch., 617 F.3d 1273, 1279 (10th Cir. 2010) (quoting Sanchez

v. Denver Pub. Schs., 164 F.3d 527, 531 (10th Cir. 1998)).

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were not [the employer’s] only reasons and that age made a difference. . . . [T]he

jury was entitled to conclude that [the employer’s] dissatisfaction, even if genuine,

was a pretext in the sense that it purported to be a complete explanation and was

not, for age was a causal factor as well.”).

Unless the evidence is “lopsided” in the defendant’s favor, ordinarily “the

jury’s handling of pretext evidence will be dispositive.” 1 Ruzicho, supra, § 2:27;

see Whittington v. Nordam Grp. Inc., 429 F.3d 986, 994 (10th Cir. 2005) (“The

jury could infer that [the employer’s] explanation at trial for [the plaintiff’s]

termination . . . was an after-the-fact rationalization for what had been age

discrimination. The evidence is sufficient to support the verdict of discrimination

reached by the jury. It certainly cannot be said that the evidence ‘points but one

way.’” (quoting Medlock v. Ortho Biotech, Inc., 164 F.3d 545, 549 (10th Cir.

1999))); see also Russell v. McKinney Hosp. Venture, 235 F.3d 219, 225 (5th Cir.

2000) (“Although defendants contested [the plaintiff’s] case, their evidence is not

of such magnitude that a reasonable jury could only find in their favor (i.e., that

their justification for terminating [the plaintiff] was not pretextual). All

defendants have demonstrated is that they disputed [the plaintiff’s]

characterization of the events and put forth evidence to support their position. The

record reveals that [the plaintiff] countered defendants’ arguments and created

conflicts in substantial evidence. The jury had both conflicting versions before it

and apparently did not find credible defendants’ explanation . . . . The jury, with

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its ability to listen to live testimony, was in a better position to judge the

credibility of the witnesses and the accounts of the events; as such, we will not

second guess their rejection of defendants’ proffered justification.” (citations

omitted)).

In establishing pretext, Plaintiffs were largely successful in undermining the

credibility of United’s witnesses—casting doubt on the legitimacy of United’s

explanations for its conduct. On appeal, United is basically asking us to make

credibility determinations as to the proffered testimony that the jury already has

reviewed and weighed. Although we surely review a district court’s disposition of

a JMOL motion de novo, we may not go that far.

More specifically, in the trial, United chose to present testimony and other

evidence in an attempt to persuade the jury that Plaintiffs’ policy violations and

dishonesty during the disciplinary process were to blame for their discharge. Not

to be outdone, Plaintiffs similarly tried to convince the jury that United’s reasons

were pretextual bases for the real cause of their discharge: their age. They did so

by attacking United’s inconsistent explanations, the credibility of its witnesses,

and procedural irregularities in United’s investigation and subsequent disciplinary

proceedings. In particular, concerning the irregularities, recall that the trial

evidence—testimonial and otherwise—indicated that Plaintiffs’ policy violations

were commonplace or minor, such that, as the district court opined, the “jury could

have found that the violations . . . were not so severe as to warrant termination.”

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Aplt.’s App., Vol. V, at 1148. Further, they heard testimony from Mr. Bagwe

about the unusual nature of his in-flight investigation—which was intentionally

focused on unearthing wrongdoing by Plaintiffs and only Plaintiffs.

10

Furthermore, Plaintiffs underscored the alleged disconnect in United’s reasons for

disciplining them. Critically, the jury heard from Mr. Whittaker whose testimony

showed a disconnect between the stated grounds for instituting disciplinary

proceedings against Plaintiffs, expressed in their Letters of Charge, and the bases

that United later offered for disciplining Plaintiffs—i.e., safety-related and

dishonesty-related concerns. Based on this disconnect, the jury reasonably could

have determined that Mr. Whittaker was not credible. And, more specifically, it

reasonably could have inferred that United’s reasons for disciplining Plaintiffs

were a pretext for age discrimination—that is, United was fabricating different and

arguably more grave reasons to justify disciplining them, in order to cover up the

but-for cause for its adverse action: Plaintiffs’ age. See Hagelthorn, 710 F.2d at

82.

10 To be clear, we recognize that an employer may focus its

investigation on one employee or group of employees, where the employee or

group is the specific subject of a complaint of wrongdoing, without such conduct

necessarily constituting evidence of pretext. Here, however, the evidence

suggested that Mr. Bagwe’s in-flight investigation differed markedly from

United’s past routine procedure regarding such investigations. If, for example,

United’s standard practice was to focus only on employees who had been accused

of wrongdoing, Mr. Bagwe’s exclusive focus on Plaintiffs would have been of no

moment on the issue of pretext.

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When this evidence is considered, along with all of the other evidence

before the jury, and construed in the light most favorable to Plaintiffs, we

conclude that there was substantial evidence to support the jury’s verdict. More

specifically, there was sufficient evidence for the jury to reasonably determine that

United’s stated reasons for disciplining Plaintiffs were a pretext for unlawful age

discrimination. In this regard, United’s reliance on the business judgment rule is

of no moment. As the district court itself succinctly explained, “[t]he business

judgment rule does not immunize an employer where its proffered reasons have

been shown to be unworthy of belief.” Aplt.’s App., Vol. V, at 1140 (citing

Beaird v. Seagate Tech., 145 F.3d 1159, 1169 (10th Cir. 1998)). Here, the jury

effectively found that United’s reasons for constructively discharging Plaintiffs

were pretextual. As a result, the business judgment rule does not protect United

from Plaintiffs’ age discrimination claim.

Though United effectively asks us to do so, we are not permitted to consider

and weigh the evidence anew, once the jury—as the trier of fact—has spoken.

That is, we cannot grant United an “evidentiary do-over.” The record, viewed in a

light most favorable to Plaintiffs, is enough to support the jury’s determination

that United terminated Plaintiffs’ employment because of their ages. Thus, the

district court properly denied United’s motion for JMOL on the question of

whether United committed age discrimination in violation of the ADEA.

2

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We turn to United’s second claim. Specifically, United argues that the

district court erred in denying United’s JMOL motion on the question of whether

any ADEA violation that they may have committed was willful. In its view, there

was no evidence from which the jury could reasonably infer that United willfully

violated the ADEA. In undertaking our consideration of this claim, we recall that

our JMOL standard of review is deferential. See supra Part II.A. Among other

things, we make all reasonable inferences from the record in favor of the

nonmoving party (here, Plaintiffs), and do not weigh the evidence or make our

own judgments regarding witnesses’ credibility. See, e.g., Eby Realty, 396 F.3d at

1110; Kenworthy, 979 F.2d at 1468.

“A plaintiff may be awarded liquidated damages under the ADEA if the

defendant’s violation was ‘willful.’” Minshall, 323 F.3d at 1282 (quoting 29

U.S.C. § 626(b)). The Supreme Court initially gave content to that term under the

ADEA in a case involving a formal, publicized employer policy, which it held, on

its face, “discriminates against protected individuals on the basis of age, and

thereby violates the Act.” Trans World Airlines, Inc. v. Thurston (“Thurston”),

469 U.S. 111, 124 (1985). Thurston held that “a violation of the [ADEA] was

‘willful’ if ‘the employer . . . knew or showed reckless disregard for the matter of

whether its conduct was prohibited by the ADEA.’” Id. at 126 (quoting Air Line

Pilots Ass’n Intern. v. Trans World Airlines, Inc., 713 F.2d 940, 956 (2d Cir.

1983) (omission in original), overruled on other grounds, Thurston, 426 U.S. at

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125–30)). The Court observed that “the legislative history and the structure of the

statute show that Congress intended a two-tiered liability scheme”: that is, there

first must be a liability determination for the ADEA violation itself, and, then,

second and distinctly, there must be a determination that the ADEA violation was

committed willfully, which permits an award of liquidated damages. Id. at 128.

Notably, the Court reasoned that the ADEA should not be applied “in a manner

that frustrates this intent.” Id. at 128.

However, in revisiting this topic eight years later, the Court observed that

the circuit courts exhibited a “misplaced” “concern . . . that the application of

Thurston would defeat the two-tiered system of liability intended by Congress.”

Hazen Paper, 507 U.S. at 615–16. As an apparent product of this off-base

concern, “[a] number of Circuits have declined to apply Thurston to what might be

called an informal disparate treatment case—where age has entered into the

employment decision on an ad hoc, informal basis rather than through a formal

policy”—and had formulated various proof hurdles that plaintiffs had to overcome

to establish a “willful violation.” Id. at 615–16.

In Hazen Paper, the Court elected to “reaffirm that the Thurston definition

of ‘willful’ . . . applies to all disparate treatment cases under the ADEA,”

including where “[a]ge entered into the employment decision . . . as an

undisclosed factor motivating the employer on an ad hoc basis.” Id. at 617. And

it went further, reinforcing that—if a “willful” violation is otherwise established

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under this definition—the employee need not overcome other proof hurdles that

the lower courts had previously erected; notably, “the employee need not

additionally demonstrate that the employer’s conduct was outrageous, or provide

direct evidence of the employer’s motivation, or prove that age was the

predominant, rather than a determinative, factor in the employment decision.” Id.;

see Brown v. Stites Concrete, Inc., 994 F.2d 553, 560 (8th Cir. 1993) (en banc)

(“[T]he Supreme Court has clarified that the concern for ensuring a two-tiered

liability scheme is ‘misplaced’ and that the focus should strictly be on whether the

employer’s actions were in willful violation of the ADEA as provided in the

statute.”).

The inquiry into whether there was sufficient evidence for the jury to

reasonably find willfulness is “fact-sensitive and individualistic.” Miller v.

Raytheon Co., 716 F.3d 138, 146 (5th Cir. 2013); accord 2 Howard C. Eglit, AGE

DISCRIMINATION § 8.73 (2d ed.), Westlaw (database updated Oct. 2021) (“The

question of willfulness is fact-sensitive and individualistic.”). And, in the wake of

Hazen Paper—which rejected the necessity for direct or otherwise elevated levels

of proof to establish willfulness—the courts have recognized that a plaintiff may

use the same evidence in addressing the admittedly distinct inquiries into whether

the employer violated the ADEA in the first place, and, if so, whether the

employer committed a “willful” violation. See, e.g., 1 Ruzicho, et al., supra, § 5:6

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(“The same evidence may be used to prove the underlying violation and

willfulness.”).

As the Ninth Circuit has soundly reasoned,

We think that allowing plaintiffs to make a showing of

willfulness using the same evidence that was used to establish the

underlying ADEA violation will not eliminate the vitality of the

two-tiered scheme, as the evidence in question would be put

toward two different ends. The first point of inquiry would be

whether or not the evidence at issue served to prove that the

challenged action was taken for impermissible, age-related

reasons, while the second would look to whether that evidence

demonstrated that “the employer knew or showed reckless

disregard for the matter of whether its conduct was prohibited by

the ADEA.”

EEOC v. Pape Lift, Inc., 115 F.3d 676, 682 (9th Cir. 1997) (quoting Hazen Paper,

507 U.S. at 614).

11 And the en banc Eighth Circuit has made a related point: “The

question is not whether the evidence used to establish willfulness is different from

and additional to the evidence used to establish a violation of the ADEA, but

whether the evidence—additional or otherwise—satisfies the distinct standard

used for establishing willfulness.” Brown, 994 F.2d at 560; accord 1 Ruzicho, et

al., supra, § 5:6.

Accordingly, following Hazen Paper, it is clear that a plaintiff may rely on

circumstantial evidence to establish a willful violation. See Pape Lift, 115 F.3d at

11 This reasoning is compatible with our observation in Eby Realty that

the “evidentiary showing is distinct” for establishing ADEA liability and a

“willful” ADEA violation, 396 F.3d at 1115, because, even where the universe of

evidence is the same, a plaintiff typically must marshal or frame the evidence

differently to address the two distinct inquiries—i.e., liability and willfulness.

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681 (“The factors that the Court identified as relevant to an analysis of

willfulness in Hazen Paper and Thurston support the use of circumstantial

evidence. . . . Because the willful/nonwillful distinction rests on whether the

action was undertaken in good faith, circumstantial evidence clearly is relevant to

the jury’s determination.”); Brown, 994 F.2d at 560–61 (underscoring that

“neither direct evidence nor additional evidence is required to establish

willfulness”).

Furthermore, as particularly relevant here, we and other courts have

reasoned that “[a] jury [is] . . . entitled to infer from [an employer’s] pretextual

explanations for its actions that it knew its conduct was unlawful”—and, thus,

find the employer acted willfully. Dodoo v. Seagate Tech., Inc., 235 F.3d 522,

532 (10th Cir. 2000) (emphasis added); see Cross v. New York City Transit Auth.,

417 F.3d 241, 253 (2d Cir. 2005) (“[T]he evidence was sufficient to support a

jury finding that the defendants recklessly disregarded federal law prohibiting age

discrimination. . . . The creation of a calculated subterfuge to support an adverse

employment action supports an inference that the employer knew or recklessly

ignored the fact that their real reason for demoting the plaintiffs—age—was

unlawful.”); Pape Lift, 115 F.3d at 680 (“[The employer’s agents] appear to have

made attempts to conceal evidence of any wrongdoing by offering pretextual

reasons for the termination. Not only did they put forward two different sets of

reasons for [the employee’s] termination, but the EEOC presented evidence that

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called into question the veracity of both explanations. The jury was entitled to

credit the EEOC’s evidence, which supported a conclusion that the discrepant

(and perhaps, incredible) responses proffered by [the employer’s agents] were

unsuccessful attempts to mask a statutory violation. Indeed, this apparent

subterfuge certainly suggests that both [agents] were aware of [the employer’s]

potential liability for [the employee’s] termination.”); see also 1 Ruzicho, supra,

§ 5:6 (“Proof of unconscious motivation, based for example on . . . a pretext may

camouflage a deliberate, discriminatory purpose. . . . Thus, an employer’s use of

pretext for discrimination may well make out a persuasive claim of willfulness.”

(footnotes omitted)); cf. Hazen Paper, 507 U.S. at 617 (noting, in the context of

holding that “the Thurston definition of ‘willful’ . . . applies to all disparate

treatment cases,” including those where age operates “as an undisclosed factor

motivating the employer on an ad hoc basis,” that “surely an employer’s

reluctance to acknowledge its reliance on the forbidden factor should not cut

against imposing a penalty” for a willful violation).

On appeal, United argues that, even if the jury’s finding of age

discrimination must stand, Plaintiffs’ evidence did not support the jury finding

that United willfully violated the ADEA. United questions the district court’s

analysis, which considered whether “‘the combination of the jury’s rejection of

the employer’s explanations as pretextual and the supervisor’s awareness that the

ADEA prohibited age discrimination’ was sufficient to prove willfulness.”

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Aplt.’s Opening Br. at 48 (quoting Aplt.’s App., Vol. V, at 1154–55). It points

out that the district court held Plaintiffs’ evidence met the willfulness standard

“based on (1) its earlier pretext ruling and (2) evidence that ‘Mr. Whittaker and

those involved in the investigation regarding Plaintiffs knew that age

discrimination was prohibited, because United presented evidence of its

anti-discrimination policies regarding age, and that its managers are trained

concerning the company’s anti-discrimination policies.’” Id. (quoting Aplt.’s

App., Vol. V, at 1155–56).

United contends this ruling was legally erroneous because it improperly

conflated Plaintiffs’ pretext showing with the showing necessary to establish

willfulness. In particular, United alleges that it was not enough that Plaintiffs

established that United was aware of the ADEA in the abstract or was even

negligent in following it. Instead, according to United, “to establish willfulness,

the evidence must permit the inference that an employer knew or recklessly

disregarded that the ADEA prohibited the specific conduct in which the employer

engaged, in other words, ‘whether its conduct was prohibited by the statute.’” Id.

at 49 (quoting Hazen Paper, 507 U.S. at 617). United argues Plaintiffs failed to

make this showing, and that their pretext evidence alone may not establish a

willful violation on United’s part. United therefore maintains that “no reasonable

jury could have found that [it] willfully violated the ADEA.” Id. at 52.

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Responding, Plaintiffs argue that “there is no requirement that Plaintiffs

use different evidence than that [evidence] supporting the jury’s finding of

liability to establish willfulness.” Aplees.’ Resp. Br. at 46. Rather, as Plaintiffs

reason, their evidence of pretext, and evidence establishing that “United had an

anti-discrimination policy on which its managers, including Mr. Whittaker, were

trained,” constituted substantial evidence supporting the jury’s willfulness

finding. Id. at 47 (citing Aplt.’s App., Vol. XV, at 3604–06). In particular,

United’s decision to “‘proffer[] false reasons [for Plaintiffs’ termination] in an

attempt to deny the existence’ of age discrimination, ‘provide[d] an ample basis

to support the jury’s finding that [United] willfully violated the ADEA.’” Id. at

47–48 (quoting Burlew v. Eaton Corp., 728 F. Supp. 529, 534 (E.D. Wis. 1989)).

Put differently, Plaintiffs contend that “[t]he jury was ‘entitled to infer from

[Defendant’s] pretextual explanations for its actions that it knew its conduct was

unlawful,’ because otherwise, it would not have attempted to provide false

reasons for its actions.” Id. at 48 (second alteration in original) (quoting Dodoo,

235 F.3d at 532). Thus, because the jury could reasonably infer that United

willfully violated the ADEA, Plaintiffs conclude that United was not entitled to

judgment as a matter of law as to the jury’s willfulness determination.

Guided by the legal principles outlined supra—and, more specifically,

applying the light touch in our review of the court’s JMOL denial that our

caselaw directs—we conclude that Plaintiffs have the better of this dispute. A

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plaintiff may rely on the same universe of evidence to both establish ADEA

liability and to satisfy the willfulness standard. See, e.g., Pape Lift, 115 F.3d at

682; 1 Ruzicho et al., supra, § 5:6. And, significantly, an employer’s “creation of

a calculated subterfuge to support an adverse employment action supports an

inference that the employer knew or recklessly ignored the fact that their real

reason for [the adverse action against] the plaintiffs—age—was unlawful.”

Cross, 417 F.3d at 253; see Dodoo, 235 F.3d at 532.

Here, as the district court reasoned, the jury reasonably could have inferred

from the solid evidence of pretext supporting its finding of ADEA liability, along

with the evidence that United agents were aware of the prohibition against age

discrimination against employees, that United acted in bad faith and committed a

willful ADEA violation. Stated otherwise, we may conclude under the

circumstances here that Plaintiffs’ showing of pretext—when considered

alongside the evidence that the relevant United employees were aware of their

obligation not to discriminate on the basis of age—established the willfulness of

United’s conduct.

In this regard, recall that Plaintiffs’ pretext showing relied on casting doubt

on United’s nondiscriminatory rationales for its decision to investigate, discipline,

and constructively discharge Plaintiffs. And the jury heard evidence that the

relevant United employees—in taking these actions—knew that they were legally

prohibited from discriminating against Plaintiffs on the basis of their age. Thus,

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once the jury disbelieved United’s rationales and credited Plaintiffs’ version of

events—as the jury’s verdict on the ADEA liability question indicates—it could

reasonably infer from United’s awareness of the prohibition against age

discrimination that United knew it was violating the law when it took the adverse

actions that it did against Plaintiffs or, at the very least, that it recklessly

disregarded such a possibility. As applied to the facts of this case, the Ninth

Circuit’s words ring true: “The jury was entitled to credit the [Plaintiffs’]

evidence, which supported a conclusion that the discrepant (and perhaps,

incredible) responses proffered by [United’s agents] were unsuccessful attempts

to mask a statutory violation.” Pape Lift, 115 F.3d at 680.

All that said, we pause to clarify the scope of our holding. We are not

saying that the evidence of willfulness in this case was abundant. It was not. As

we have explained above, Plaintiffs failed to provide any direct evidence of age

discrimination by United. Even though Hazen Paper instructs us that the absence

of such evidence is not determinative, see 507 U.S. at 617, it is a notable

weakness in Plaintiffs’ willfulness showing. Cf. Minshall, 323 F.3d at 1283

(“[Employer’s manager] . . . testified that she was instructed by [the company]

not to hire anyone under the age of 40 to replace [the plaintiff]. From this

evidence, the jury could reasonably conclude that [the employer] knew its

decision not to renew [the plaintiff’s] contract was in violation of the ADEA or

acted with reckless disregard over the matter. Accordingly, the district court did

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not err in granting [the plaintiff] liquidated damages.”); Miller v. Maxwell’s Int’l

Inc., 991 F.2d 583, 586 (9th Cir. 1993) (“conclud[ing] that [the plaintiff]

sufficiently alleged willful violations of the ADEA” where, among other things,

the plaintiff “alleged . . . that [two general mangers] willfully belittled her

because of her age in front of customers and other employees”); 1 Ruzicho, et al.,

supra, § 5.6 (“The most willful end of the continuum often involves direct

evidence . . . .”).

Moreover, we do not hold that the willfulness standard will be satisfied in

every instance where plaintiffs are able to establish pretext and that the

employer’s decision-makers were trained on and aware of the legal prohibition

against age discrimination. Cf. Starceski v. Westinghouse Elec. Corp., 54 F.3d

1089, 1104–05 (3d Cir. 1995) (Garth, J., concurring in part and dissenting in part)

(“The Supreme Court and the courts of appeals have repeatedly recognized that

Congress did not intend every violation of the ADEA to be a willful violation. In

[Thurston], the Supreme Court rejected [plaintiff’s] argument that a violation was

willful whenever the employer knew the ADEA was ‘in the picture’ because that

standard would eliminate the distinction between ordinary and willful violations.”

(quoting Thurston, 469 U.S. at 127–28)).

As we have noted, the willfulness inquiry is “fact-sensitive and

individualistic.” Raytheon, 716 F.3d at 146. Consequently, the outcome of the

willfulness inquiry in one case—which turns in significant part on a plaintiff’s

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pretext showing—will not necessarily be susceptible of being readily mapped

onto other cases that also involve significant pretext showings but different facts.

Cf. Schnabel v. Abramson, 232 F.3d 83, 90 (2d Cir. 2000) (“[W]e hold that the

Supreme Court’s decision in Reeves clearly mandates a case-by-case approach,

with a court examining the entire record to determine whether the plaintiff could

satisfy his ‘ultimate burden of persuading the trier of fact that the defendant

intentionally discriminated against the plaintiff.’” (quoting Reeves, 530 U.S. at

143)); 1 Ruzicho, et al., supra, § 2:27 (noting that, in discerning pretext, the

Supreme Court’s “lesson is that each case must be considered on its unique facts

and theories”). Therefore, the outcome in this case does not necessarily dictate

the outcome in another.

In this regard, it is particularly significant that the relatively strong case of

pretext that Plaintiffs demonstrated here and employed in support of their

willfulness showing was in substantial part based on undermining the credibility

of United’s witnesses. As a consequence, in the context of the denial of a JMOL

motion, our review of the jury’s willfulness determination has been necessarily

narrowly circumscribed because—as we have repeatedly noted—we are not at

liberty to re-weigh witness credibility or otherwise second-guess the jury’s

determination on this matter. See, e.g., Eby Realty, 396 F.3d at 1110; Kenworthy,

979 F.2d at 1468; cf. Wilson v. AM Gen. Corp., 167 F.3d 1114, 1121 (7th Cir.

1999) (noting in the context of an ADEA pretext analysis, that “we are not quick

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to overturn the jury’s judgment on the credibility of [] witnesses, especially in an

employment discrimination case ‘where the result frequently turns on sensitive

and difficult factual questions involving motive, thus often making the credibility

of the witnesses decisive[]’” (quoting Mathewson v. National Automatic Tool Co.,

807 F.2d 87, 90 (7th Cir. 1986))).

Yet pretext showings will not always turn so heavily on witness credibility.

See, e.g., Manzer v. Diamond Shamrock Chemicals Co., 29 F.3d 1078, 1984–85

(6th Cir. 1994) (noting that one means to show pretext, which is “of an entirely

different ilk” than the showing that relies on directly attacking the credibility of

defendant’s neutral explanations, depends on demonstrating that “the sheer weight

of the circumstantial evidence of discrimination makes it ‘more likely than not’

that the employer’s explanation is a pretext, or coverup”), abrogated on other

grounds by Geiger v. Tower Auto., 579 F.3d 614, 621 (6th Cir. 2009); Tomasso v.

Boeing Co., 445 F.3d 702, 709 (3d Cir. 2006) (“Even if a rational factfinder

would have to conclude that these [age-neutral employer] rationales played some

role in [plaintiff’s] layoff, the factfinder would not have to conclude that they

provide a sufficient explanation.”); see also 1 Ruzicho, et al., supra, § 2:27 (“An

alternative approach to proving pretext is evidence that discrimination was a more

likely reason than even a factually supported legitimate, nondiscriminatory

reason.”); cf. Reeves, 530 U.S. at 147–48 (explaining that, although attacking the

credibility of a defendant’s witness is “probative of intentional discrimination”

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which may be “persuasive” to a jury, such a pretext showing heavily reliant on

undermining the credibility of an employer’s justification may not “always be

adequate to sustain a jury’s finding of liability[,]” if, for instance, “the record

conclusively revealed some other, nondiscriminatory reason for the employer’s

decision”); 1 Ruzicho, et al., supra, § 2:27 (“The articulated reason is deemed

pretextual because it camouflaged the ageist motive. . . . Proof that the

employer’s articulated reason was false may, in a particular case, reveal nothing

more than the employer lied, perhaps about an improper or unlawful reason other

than age discrimination.” (emphasis added) (footnote omitted)). Accordingly, the

outcome of our willfulness inquiry in another case where there is no direct

evidence of age discrimination and the plaintiff’s willfulness showing turns in

significant part on its pretext evidence could well be different.

What we can say with confidence is that the evidence here does not

“conclusively favor[]” United on the willfulness question. Mountain Dudes, 946

F.3d at 1130 (“Judgment as a matter of law is cautiously and sparingly granted

and then only when the court is certain the evidence conclusively favors one party

such that reasonable [people] could not arrive at a contrary verdict.” (alteration in

original) (emphasis added) (quoting Bill Barrett, 918 F.3d at 766)). Though it

was not abundant, the evidence was sufficient for the jury to reasonably conclude

that United acted willfully in discriminating against Plaintiffs on the basis of age.

Stated otherwise, we conclude that Plaintiffs’ distinct showing of

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willfulness—which rested on the same universe of evidence that was before the

jury on the question of ADEA liability—was sufficient to permit the jury to

reasonably find that United acted willfully. Accordingly, the district court

correctly denied United’s motion for JMOL, insofar as it related to the jury’s

willfulness finding.

B

Finally, we turn to United’s last contention: The district court erred in

admitting Plaintiffs’ emotional distress testimony because, in United’s view, it

was irrelevant and highly prejudicial evidence.

“We review for abuse of discretion a district court’s denial of a rule 59(a)

motion for new trial.” Engle, 721 F.3d at 1216. Likewise, “[w]hen the issue of

whether to grant a new trial ‘hinges on the admissibility of evidence,’ this court

reviews the ‘admission of the evidence for abuse of discretion.’” Minshall, 323

F.3d at 1283 (quoting Sanjuan v. IBP, Inc., 160 F.3d 1291, 1296 (10th Cir.

1998)). “Because evidentiary rulings are within the sound discretion of the

district court, [we] will reverse only upon a ‘definite and firm conviction that the

lower court made a clear error of judgment or exceeded the bounds of permissible

choice in the circumstances.’” United States v. Chavez, 976 F.3d 1178, 1193

(10th Cir. 2020) (quoting United States v. Samaniego, 187 F.3d 1222, 1223 (10th

Cir. 1999)).

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Our inquiry “does not end” with whether a district court abused its

discretion, however. Id. at 1204. “To obtain a reversal for the allegedly

erroneous admission of evidence . . ., an appellant also must make a showing of

prejudice.” Racher v. Westlake Nursing Home Ltd. P’ship, 871 F.3d 1152, 1161

(10th Cir. 2017). In other words, even where the district court erroneously admits

evidence, “we still may not grant relief if the district court’s error was harmless.”

Chavez, 976 F.3d at 1204 (quoting United States v. Washington, 653 F.3d 1251,

1270 (10th Cir. 2011)). “An erroneous admission of evidence is harmless unless

it had a substantial influence on the outcome or leaves one in grave doubt as to

whether it had such effect.” James River Ins. Co. v. Rapid Funding, LLC, 658

F.3d 1207, 1212 (10th Cir. 2011) (quoting United States v. Yeley-Davis, 632 F.3d

673, 685 (10th Cir. 2011)). “Similarly, [we] may set aside a jury verdict due to

erroneously admitted evidence only if [we] reasonably conclude[] that a trial

without that evidence would have had a contrary result.” Racher, 871 F.3d at

1161 (citing Sanjuan, 160 F.3d at 1296).

United argues it is entitled to a new trial because of the district court’s

allegedly erroneous admission of Plaintiffs’ emotional distress testimony, which

United says was prejudicial and irrelevant. At trial, the court overruled United’s

objection to the testimony, stating that Plaintiffs “ha[d] to be able to provide

background evidence as to the constructive discharge claims[,]” and Plaintiffs’

subjective reactions to their circumstances “provide[d] a context” for their

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constructive discharge theory. Aplt.’s App., Vol. X, at 2531. While, as we have

noted, United has not specifically challenged on appeal the jury’s finding of

constructive discharge, it still contends that Plaintiffs’ emotional distress

testimony—which United refers to as “feelings” testimony—was irrelevant to the

objective constructive discharge inquiry.

12 Aplt.’s Opening Br. at 55–59. More

generally, United asserts the district court “abused its discretion” and violated

Federal Rule of Evidence 403 by allowing such testimony “[b]ecause the danger

of unfair prejudice, confusing the issues, and misleading the jury . . . vastly

outweighed any conceivable relevance.” Id. at 62.

In response, Plaintiffs maintain that, at bottom, “[e]vidence that Plaintiffs

experienced a strong emotional reaction in response” to their conversations with

their supervisors regarding retirement supported their claim of constructive

discharge because it “made it more likely” that they did not voluntarily retire;

rather, United presented them with “an ultimatum”: “retire[] immediately” or be

fired. Aplees.’ Resp. Br. at 50. According to Plaintiffs, United “concede[d] that

Plaintiffs could testify about their subjective perception of their options during

the disciplinary process,” which would have been “almost impossible” to do

“divorced from their mental state.” Id. at 52. In this regard, Plaintiffs contend

12

See, e.g., Bennett v. Windstream Commc’ns, Inc., 792 F.3d 1261,

1269 (10th Cir. 2015) (applying “an objective standard” to a constructive

discharge claim); Sandoval v. City of Boulder, 388 F.3d 1312, 1325 (10th Cir.

2004) (same); Garrett v. Hewlett-Packard Co., 305 F.3d 1210, 1221 (10th Cir.

2002) (same).

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that “[p]recluding [them] from addressing their emotional reactions during the

disciplinary process would have wrongly prohibited Plaintiffs from explaining

why they retired rather than wait[ed] to be fired”—that is, wrongly prevented

them from offering “a critical factor driving each Plaintiff’s decision-making

process.” Id. Accordingly, Plaintiffs reason that the court properly admitted this

evidence as relevant to their claim of constructive discharge.

Plaintiffs also contend that, even if the emotional distress testimony were

improperly admitted, the testimony’s effect, if any, would have been harmless.

Significantly, “[t]he jury was instructed ‘that the fact that either Plaintiff may or

may not have suffered . . . emotional [upset, pain and suffering, or any other

similar] effects ha[d] no bearing on whether [United] violated the ADEA.’” Id. at

54 (omission and second alteration in original) (quoting Aplt.’s App., Vol. XV, at

3732). Plaintiffs urge us to presume the jury followed this instruction and

contend that United “provides no basis to believe” that the jury disregarded it. Id.

On the question of whether the emotional distress testimony was harmful,

Plaintiffs further point out that United never sought a limiting instruction

regarding it. Id. at 54 n.10. Finally, Plaintiffs emphasize how “minimal” their

emotional distress testimony was over the five-day trial. Id. at 55. Taking all

these arguments together, Plaintiffs conclude that United fails to show that this

testimony, if prejudicial at all, warranted a new trial. Id. at 55–56.

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We conclude that United’s arguments for reversal are unavailing. The

district court concluded its assessment of United’s request for a new trial the

following way: “United has provided no basis from which the [c]ourt can

conclude that the emotional distress evidence had a substantial effect on the

outcome or that a contrary result would have occurred if such evidence had been

excluded.” Aplt.’s App., Vol. V, at 1170. We agree.

Put succinctly, even if the district court erred in some manner in admitting

Plaintiffs’ emotional distress testimony, its admission did not have a substantial

influence on the outcome or cause us to have grave doubts about this matter.

Therefore, there is no reversible error, and the district court properly denied

United’s motion for a new trial.

As the district court reasoned, “the emotional distress evidence was

minimal over the context of the five-day trial,” id. at 1167, and we believe that,

acting reasonably, the jury would have been hard pressed to find it inflammatory

or the basis for any special sympathy for Plaintiffs. Indeed, United’s own

description of the purportedly objectionable testimony reveals just how

inconsequential it was. United directs us for instance to Ms. Stroup’s testimony

that her call with Mr. Dodge informing her of United’s termination decision was

“very stressful” and that it made her “upset and confused.” Aplt.’s Opening Br.

at 54 (quoting Aplt.’s App., Vol. XI, at 2639, 2668 (Tr. Jeanne Stroup Test.,

dated Feb. 18, 2018)). Ms. Stroup also testified that she felt she was “treated

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completely unfairly” and, based on this feeling, concluded “there had to be an

underlying reason why [she] was being treated so harshly.” Id. at 54–55 (quoting

Aplt.’s App., Vol. XII, at 2704 (Tr. Jeanne Stroup Test., dated Feb. 27, 2018)).

Mr. Lee offered similar unremarkable testimony, stating he was stressed and

“shocked” by United’s actions and that he had the feeling United simply did not

care about him. Id. at 55 (quoting Aplt.’s App., Vol. XII, at 2870, 2903 (Tr.

Ruben Lee Test., dated Feb. 27, 2018); Id. Vol. XIV, at 3393 (Tr. Ruben Lee

Test., dated Mar. 1, 2018)).

Cutting to the heart of the matter, we do not see how any such statements

could have inflamed the jury against United or engendered such sympathy for

Plaintiffs that it would have substantially affected the jury’s verdict. To be sure,

United states in conclusory fashion that “[t]he jury heard and observed Plaintiffs’

delivery (itself emotional) of all this testimony, which undoubtedly played to

jurors’ sympathies and factored into their verdict.” Id. But United fails to give

us persuasive grounds—based on the record before us—on which to conclude that

the jury would have reached a different outcome had it not heard such testimony.

Furthermore, the lack of potential for the emotional distress testimony to

substantially affect the outcome is underscored when we consider Plaintiffs’

essential theory of the case. Plaintiffs sought to demonstrate that United willfully

violated the ADEA in large part by showing that purported irregularities in

United’s investigative and disciplinary process signaled that United’s reasons for

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its actions were a pretext for age discrimination. Yet Plaintiffs’ testimony about

their emotional distress in response to United’s decision to terminate them bears

virtually no logical relationship to such pretext evidence regarding purported

irregularities. Indeed, Plaintiffs presented the emotional distress testimony in an

effort to persuade the jury regarding a distinct matter—that is, regarding whether

they were constructively discharged. Whether the emotional distress testimony

was actually relevant to this matter or not,

13

it is clear to us that it had only a

limited substantive role to play in advancing Plaintiffs’ theory of the case.

Accordingly, the potential for this evidence to substantially affect the jury’s

consideration of the evidence and its verdict seems negligible. Indeed, this is

even more true when this legal point is combined with the not surprising fact that

this tangential testimony—as the district court indicated—occupied comparatively

little time over the course of the five-day trial and was far from inflammatory.

Lastly, there is yet another reason why we are confident that the admission

of Plaintiffs’ emotional distress testimony did not have a substantial influence on

the outcome: the jury instructions. The district court specifically limited the

jury’s use of the emotional distress testimony in the following way: “Damages

13 Citing our decision in Sanchez v. Denver Pub. Sch., 164 F.3d at 534,

the district court determined that Plaintiffs’ emotional distress testimony was

relevant to the constructive discharge issue. See Aplt.’s App., Vol. V, at 1168

(“[H]ow Plaintiffs felt at that time also provides context for the jury to decide

whether they felt compelled to resign.”). We have no need to definitively opine

on this matter.

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should not and may not be awarded for any emotional upset, pain and suffering,

or any similar such effects; such damages are not recoverable under the ADEA.”

Aplt.’s App., Vol. XV, at 3732 (Jury Inst. 20). And we may presume that the jury

followed this instruction. See Webb v. ABF Freight Sys., Inc., 155 F.3d 1230,

1248 (10th Cir. 1998) (“presum[ing] the jury followed the court’s instruction to

disregard the emotional distress evidence in the absence of certain findings”);

accord United States v. Hamilton, 587 F.3d 1199, 1219 (10th Cir. 2009).

Consequently, like the district court, we believe that “[a]ny prejudice that [the

emotional distress testimony] may have caused United was mitigated,” to a

significant extent, by the jury instructions. Aplt.’s App., Vol. V, at 1170.

Thus, we conclude that, even if the district court erred in some manner in

admitting Plaintiffs’ emotional distress testimony, its admission did not have a

substantial influence on the outcome or cause us to have grave doubts about this

matter. This conclusion is not altered by United’s procedural attack on the

admission of the evidence. United contends that Plaintiffs should have been

precluded from introducing emotional distress testimony based on representations

that they made during the discovery process. United notes the following events in

support of this argument: (1) Plaintiffs objected to United’s discovery requests

seeking information and documents relating to their psychological or emotional

state and treatment by healthcare providers; (2) based on this objection, United

did not pursue further discovery on this issue; and (3) United later moved in

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limine to preclude emotional distress testimony under Rules 402 and 403 of the

Federal Rules of Evidence, which the district court denied. See Aplt.’s Opening

Br. at 53–55, 59–61.

United argues that the district court “ignored” Plaintiffs’ discovery-related

misconduct, which ran afoul of (1) Federal Rule of Civil Procedure 37(c)(1),

because Plaintiffs purportedly failed to abide by this rule’s duty to supplement

pretrial disclosures under Federal Rule of Civil Procedure 26(e), and (2) the

doctrine of judicial estoppel, because “Plaintiffs decided to reverse their prior

position [during discovery] that emotional distress evidence was irrelevant and

inadmissible,” when they proceeded to trial. Id. at 59–61.

For their part, Plaintiffs contend their emotional distress testimony was

separate from any pretrial discovery relating to emotional damages or mental

health records; therefore, they did not contravene the discovery rules by

presenting emotional distress testimony at trial. Further, Plaintiffs reject United’s

judicial estoppel argument and contend that United “waived this argument by

failing to seek to compel the discovery after [the] Plaintiffs objected”—that is to

say, because United “never sought judicial intervention, . . . judicial estoppel is

inapplicable.” Aplees.’ Resp. Br. at 53.

We may dispose of United’s procedural attack summarily. Irrespective of

whether the district court committed any error in ignoring Plaintiffs’ purported

discovery-related misconduct—and our review of the record, at first blush,

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suggests to the contrary—we already have concluded here that the admission of

the emotional distress testimony did not have a substantial influence on the

outcome or cause us to have grave doubts about this matter. In other words, we

already have concluded that there was no harmful effect on the jury’s verdict

from this testimony that would warrant reversal. Consequently, it strikes us as

beside the point how or why the testimony made its way into the trial; even if it

were due to district-court error, that would not alter the fact the testimony’s

impact was legally harmless. Consequently, United’s procedural attack on the

admission of the evidence does not affect our conclusion. That is, the court did

not err in denying United’s motion for a new trial, insofar as United challenged

the admission of this testimony.

III

For all these reasons, we conclude United’s challenges on appeal are

meritless. As a result, we uphold the district court’s orders denying United’s

JMOL motion and its Rule 59 motion for a new trial and AFFIRM the court’s

judgment.

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