<PAGE>

                                                                  EXECUTION COPY
                                                          TOGETHER WITH EXHIBITS
                                                          AS SEPARATELY EXECUTED



                                 $135,000,000


                               CREDIT AGREEMENT

                           Dated as of June 30, 1999

                                     Among

                         TELESPECTRUM WORLDWIDE, INC.,

                                 as Borrower,

                                      and

                       THE INITIAL LENDERS NAMED HEREIN,

                                      and

                           BANQUE NATIONALE DE PARIS

         as Collateral Agent, Swing Line Bank and Initial Issuing Bank

                                      and

            BANK OF AMERICA NATIONAL TRUST AND SAVINGS ASSOCIATION,

                            as Administrative Agent
<PAGE>

                               TABLE OF CONTENTS


SECTION         PAGE

                  ARTICLE I  DEFINITIONS AND ACCOUNTING TERMS
<TABLE>
<S>                                                                                 <C>
SECTION 1.01.  Certain Defined Terms                                                  2
SECTION 1.02.  Computation of Time Periods; Other Definitional Provisions            31
SECTION 1.03.  Accounting Terms                                                      31

    ARTICLE II  AMOUNTS AND TERMS OF THE ADVANCESAND THE LETTERS OF CREDIT
SECTION 2.01.  The Advances and the Letters of Credit                                32
SECTION 2.02.  Making the Advances                                                   33
SECTION 2.03.  Issuance of and Drawings and Reimbursement Under Letters of Credit    35
SECTION 2.04.  Repayment of Advances                                                 37
SECTION 2.05.  Termination or Reduction of the Commitments                           39
SECTION 2.06.  Prepayments                                                           40
SECTION 2.07.  Interest                                                              42
SECTION 2.08.  Fees                                                                  43
SECTION 2.09.  Conversion of Advances                                                44
SECTION 2.10.  Increased Costs, Etc                                                  44
SECTION 2.11.  Payments and Computations                                             46
SECTION 2.12.  Taxes                                                                 49
SECTION 2.13.  Sharing of Payments, Etc                                              48
SECTION 2.14.  Use of Proceeds                                                       50
SECTION 2.15.  Evidence of Debt                                                      50
</TABLE>
<PAGE>

     ARTICLE III  CONDITIONS OF LENDING ANDISSUANCES OF LETTERS OF CREDIT
<TABLE>
<S>                                                                                 <C>
SECTION 3.01.  Conditions Precedent to Initial Extension of Credit                   51
SECTION 3.02.  Conditions Precedent to Each Borrowing, Swing Line Advance
                and Issuance                                                         57
SECTION 3.03.  Determinations Under Section 3.01                                     57

                  ARTICLE IV  REPRESENTATIONS AND WARRANTIES
SECTION 4.01.  Representations and Warranties of the Borrower                        58

                             ARTICLE V  COVENANTS
SECTION 5.01.  Affirmative Covenants                                                 64
SECTION 5.02.  Negative Covenants                                                    68
SECTION 5.03.  Reporting Requirements                                                76
SECTION 5.04.  Financial Covenants                                                   80

                         ARTICLE VI  EVENTS OF DEFAULT
SECTION 6.01.  Events of Default                                                     82
SECTION 6.02.  Actions in Respect of the Letters of Credit upon Default              85

                            ARTICLE VII  THE AGENT
SECTION 7.01.  Authorization and Action                                              85
SECTION 7.02.  Agent's Reliance, Etc                                                 86
SECTION 7.03.  BNP and Affiliates                                                    86
SECTION 7.04.  Lender Party Credit Decision                                          86
SECTION 7.05.  Indemnification                                                       87
SECTION 7.06.  Successor Agent                                                       88
SECTION 7.07.  Administrative Agent                                                  89

                          ARTICLE VIII  MISCELLANEOUS
SECTION 8.01.  Amendments, Etc                                                       89
SECTION 8.02.  Notices, Etc                                                          90
SECTION 8.03.  No Waiver; Remedies                                                   90
SECTION 8.04.  Costs and Expenses                                                    90
SECTION 8.05.  Right of Set-off                                                      92
SECTION 8.06.  Binding Effect                                                        92
SECTION 8.07.  Assignments and Participations                                        92
SECTION 8.08.  Execution in Counterparts                                             95
SECTION 8.09.  No Liability of the Issuing Bank                                      95
SECTION 8.10.  Jurisdiction, Etc                                                     95
SECTION 8.11.  Governing Law                                                         96
SECTION 8.12.  Judgment                                                              96
SECTION 8.13.  Waiver of Jury Trial                                                  96
</TABLE>
<PAGE>

                               CREDIT AGREEMENT


     CREDIT AGREEMENT dated as of June 30, 1999 among TELESPECTRUM WORLDWIDE,
INC., a Delaware corporation (the "BORROWER"), the banks, financial institutions
and other institutional lenders listed on the signature pages hereof as the
Initial Lenders (the "INITIAL LENDERS"), BANQUE NATIONALE DE PARIS ("BNP") as
the issuing bank hereunder (the "INITIAL ISSUING BANK"), as the swing line bank
(the "SWING LINE BANK"), as collateral agent (together with any successors
appointed pursuant to Article VII, the "COLLATERAL AGENT" or the "AGENT") for
the Lender Parties (as hereinafter defined), and Bank of America National Trust
and Savings Association, as administrative agent (the "ADMINISTRATIVE AGENT").


PRELIMINARY STATEMENTS:

     (1) The Borrower has entered into a Merger Agreement dated as of January
14, 1999, as amended by the Amendment to Agreement and Plan of Merger dated as
of February 25, 1999 (as amended, supplemented or otherwise modified from time
to time, in accordance with its terms, to the extent permitted in accordance
with the Loan Documents (as hereinafter defined), the "MERGER AGREEMENT") by and
among the Borrower, International Data Response Corporation, a Delaware
corporation ("IDRC"), McCown De Leeuw & Co. III, L.P., a California limited
partnership ("MDC III"), McCown De Leeuw & Co. Offshore (Europe) III, L.P., a
Bermuda limited partnership ("MDC EUROPE"), McCown De Leeuw & Co. III (Asia)
L.P. ("MDC ASIA", and, together with MDC III, MDC Europe and the Gamma Fund LLC,
a California limited liability corporation, the "EQUITY INVESTORS") pursuant to
which the Borrower has agreed to consummate a merger (such merger, together with
all other transactions contemplated by the Merger Agreement being the "MERGER")
with IDRC in which the Borrower will be the surviving corporation.

     (2) IDRC entered into a Second Amended and Restated Credit Agreement dated
as of April 14, 1997 (as amended, supplemented or otherwise modified prior to
the date hereof, the "EXISTING CREDIT AGREEMENT") with BNP as a "Restatement
Lender", the "Existing Issuing Bank" and "Agent" thereunder (in each case, as
defined therein) and the other lenders party thereto (together with BNP, the
"EXISTING LENDERS"), in order to finance a portion of the "IntelliSell
Acquisition" and allow for the "Telnet Acquisition" (in each case as defined in
the Existing Credit Agreement), to pay transaction fees and expenses, and to
provide working capital for IDRC and its Subsidiaries (as hereinafter defined).

     (3) The Borrower has requested that (a) immediately prior to the
consummation of the transactions contemplated by the Merger Agreement, the
Lender Parties lend to the Borrower up to $135,000,000 (i) to pay to the holders
of the Series A Preferred Stock of IDRC and the Series A-1 Preferred Stock of
IDRC (collectively, the "PREFERRED STOCK SELLERS") the cash consideration for
their shares in the Merger, (ii) to pay transaction fees and expenses, (iii) to
pay to the Existing Lenders, respectively, the amounts of the "Advances" (as
defined in the Existing Credit Agreement) together with all other amounts due
thereto under the Existing Credit Agreement upon the termination of the
"Facilities" (as defined in the Existing Credit Agreement), and (iv) to
refinance certain other Existing Debt (as hereinafter defined) of the Borrower
and (b) from time to time, the Lender Parties lend to the Borrower and issue
Letters of Credit for the benefit of the Borrower to provide working capital for
the Borrower and its Subsidiaries.
<PAGE>

     (4) The Lender Parties have indicated their willingness to agree to lend
such amounts on the terms and conditions of this Agreement.

     NOW, THEREFORE, in consideration of the premises and of the mutual
covenants and agreements contained herein, the parties hereto hereby agree as
follows:


                                   ARTICLE I

                       DEFINITIONS AND ACCOUNTING TERMS

     SECTION 1.01.  Certain Defined Terms.  As used in this Agreement, the
                    ---------------------
following terms shall have the following meanings (such meanings to be equally
applicable to both the singular and plural forms of the terms defined):

     "ADVANCE" means a Term A Advance, a Term B Advance, a Term C Advance, a
     Working Capital Advance, a Swing Line Advance or a Letter of Credit
     Advance.

     "AFFILIATE" means, as to any Person, any other Person that, directly or
     indirectly, controls, is controlled by or is under common control with such
     Person or is a director or officer of such Person.  For purposes of this
     definition, the term "control" (including the terms "controlling",
     "controlled by" and "under common control with") of a Person means the
     possession, direct or indirect, of the power to vote 5% or more of the
     Voting Interests of such Person or to direct or cause the direction of the
     management and policies of such Person, whether through the ownership of
     Voting Interests, by contract or otherwise.

     "AGENT" has the meaning specified in the recital of the parties to this
     Agreement.

     "AGENT'S ACCOUNT" means the account of the Agent maintained by the Agent at
     the Federal Reserve Bank of New York, 33 Liberty Street, New York, New York
     10048, ABA No. 026007689, for further credit to Account No. 750420-701-03,
     or such other account maintained by the Agent and designated by the Agent
     in a written notice to the Lender Parties and the Borrower.

     "AGREEMENT VALUE" means, for each Hedge Agreement, on any date of
     determination, an amount determined by the Agent equal to:  (a) in the case
     of a Hedge Agreement documented pursuant to the Master Agreement
     (Multicurrency-Cross Border) published by the International Swap and
     Derivatives Association, Inc. (the "MASTER AGREEMENT"), the amount, if any,
     that would be payable by any Loan Party or any of its Subsidiaries to its
     counterparty to such Hedge Agreement, as if (i) such Hedge Agreement was
     being terminated early on such date of determination, (ii) such Loan Party
     or Subsidiary was the sole "Affected Party", and (iii) the Agent was the
     sole party determining such payment amount (with the Agent making such
     determination pursuant to the provisions of the form of Master Agreement);
     or (b) in the case of a Hedge Agreement traded on an exchange, the mark-to-
     market value of such Hedge Agreement, which will be the unrealized loss on
     such Hedge Agreement to the Loan Party or Subsidiary of a Loan Party party
     to such Hedge Agreement determined by the Agent based on the settlement
     price of such Hedge Agreement on such date of determination, or (c) in all
     other cases, the mark-to-market value of such Hedge Agreement, which will
     be the unrealized loss on such Hedge Agreement to the Loan Party or
     Subsidiary of a Loan Party party to such Hedge Agreement
<PAGE>

     determined by the Agent as the amount, if any, by which (i) the present
     value of the future cash flows to be paid by such Loan Party or Subsidiary
     exceeds (ii) the present value of the future cash flows to be received by
     such Loan Party or Subsidiary pursuant to such Hedge Agreement; capitalized
     terms used and not otherwise defined in this definition shall have the
     respective meanings set forth in the above described Master Agreement.

     "APPLICABLE LENDING OFFICE" means, with respect to each Lender Party, such
     Lender Party's Domestic Lending Office in the case of a Base Rate Advance
     and such Lender Party's Eurodollar Lending Office in the case of a
     Eurodollar Rate Advance.

     "APPLICABLE MARGIN" means a percentage per annum determined as set forth
     below:

<TABLE>
<CAPTION>

Facility                                      Base Rate Advances             Eurodollar Rate Advances
---------------------------------------  -----------------------------  ----------------------------------
<S>                                      <C>                            <C>
Term A Facility                                      1.750%                           3.250%
Term B Facility                                      2.250%                           3.750%
Term C Facility                                      2.750%                           4.250%
Working Capital Facility                             1.750%                           3.250%
</TABLE>

     "APPROPRIATE LENDER" means, at any time, with respect to (a) any of the
     Term A Facility, Term B Facility, Term C Facility or Working Capital
     Facility, a Lender that has a Commitment with respect to such Facility at
     such time, (b) the Letter of Credit Facility, (i) any Issuing Bank and (ii)
     if the other Working Capital Lenders have made Letter of Credit Advances
     pursuant to Section 2.03(c) that are outstanding at such time, each such
     other Working Capital Lender and (c) the Swing Line Facility, (i) the Swing
     Line Bank and (ii) if the other Working Capital Lenders have made Swing
     Line Advances pursuant to Section 2.02(b) that are outstanding at such
     time, each such other Working Capital Lender.

     "APPROVED FUND" means, with respect to any Lender that is a fund that
     invests in bank loans, any other fund that invests in bank loans and is
     advised or managed by the same investment advisor as such Lender or by an
     Affiliate of such investment advisor.

     "AVAILABLE AMOUNT" of any Letter of Credit means, at any time, the maximum
     amount available to be drawn under such Letter of Credit at such time
     (assuming compliance at such time with all conditions to drawing).

     "BASE RATE" means a fluctuating interest rate per annum in effect from time
     to time, which rate per annum shall at all times be equal to the higher of:

          (a) the rate of interest announced publicly by BNP in New York, New
          York, from time to time, as its prime rate (and such term shall not be
          construed to be its best or most favorable rate); and

          (b) 1/2 of one percent per annum above the Federal Funds Rate.

     "BASE RATE ADVANCE" means an Advance that bears interest as provided in
     Section 2.07(a)(i).
<PAGE>

     "BLOCKED ACCOUNT" means a deposit account for which the Agent has received
     a Blocked Account Letter duly executed by the applicable Blocked Account
     Bank or over which the Agent holds a perfected Lien or similar security
     interest.

     "BLOCKED ACCOUNT LETTER" has the meaning specified in the U.S. Security
     Agreement.

     "BLOCKED ACCOUNT BANK" has the meaning specified in the U.S. Security
     Agreement.

     "BNP" has the meaning specified in the recital of parties to this
     Agreement.

     "BORROWER" has the meaning specified in the recital of parties to this
     Agreement.

     "BORROWER'S ACCOUNT" means the account of the Borrower maintained by the
     Borrower with BNP at BNP's office at 499 Park Avenue, New York, New York
     10022, Account No. 205200-001-88, or such other account as the Borrower and
     the Agent may from time to time designate as the "Borrower's Account".

     "BORROWING" means a Term A Borrowing, a Term B Borrowing, a Term C
     Borrowing, a Swing Line Borrowing or a Working Capital Borrowing.

     "BORROWING BASE CERTIFICATE" means a certificate in substantially the form
     of Exhibit G hereto, duly certified by the chief financial officer of the
     Borrower.

     "BUSINESS DAY" means a day of the year on which banks are not required or
     authorized by law to close in New York City and, if the applicable Business
     Day relates to any Eurodollar Rate Advances, on which dealings are carried
     on in the London interbank market.

     "CANADIAN GUARANTY" means a guaranty made by each Canadian Subsidiary of
     the Borrower in favor of the Agent, in substantially the form of Exhibit F-
     2, together with each other Guaranty made by a Canadian Subsidiary of the
     Borrower or guaranty supplement thereto and delivered pursuant to Section
     5.01(j) or 5.01(k), in each case as amended, supplemented or otherwise
     modified from time to time in accordance with its terms.

     "CANADIAN SECURITY AGREEMENT" means a security agreement made by a Canadian
     Subsidiary of the Borrower in favor of the Agent, in substantially the form
     of Exhibit E-1, together with each other security agreement made by a
     Canadian Subsidiary of the Borrower or security agreement supplement
     thereto and delivered pursuant to Section 5.01(j) or 5.01(k), in each case
     as amended, supplemented or otherwise modified from time to time in
     accordance with its terms.

     "CANADIAN SUBSIDIARY" means any Subsidiary of the Borrower organized under
     the laws of Canada or any of the provinces of Canada.

     "CAPITAL EXPENDITURES" means, for any Person for any period, the sum of,
     without duplication, (a) all cash expenditures made, directly or
     indirectly, by such Person or any of its Subsidiaries during such period
     for equipment, fixed assets, real property or improvements, or for
     replacements or substitutions therefor or additions thereto, that have been
     or should be, in accordance with GAAP, reflected as additions to property,
     plant or equipment on a Consolidated balance sheet of such Person plus (b)
     the aggregate principal amount of all Debt (including
<PAGE>

     Obligations under Capitalized Leases) assumed or incurred in connection
     with any such expenditures. For purposes of this definition, the purchase
     price of equipment that is purchased simultaneously with the trade-in of
     existing equipment or with insurance proceeds shall be included in Capital
     Expenditures only to the extent of the gross amount of such purchase price
     less the credit granted by the seller of such equipment for the equipment
     being traded in at such time or the amount of such proceeds, as the case
     may be.

     "CAPITALIZED LEASES" means all leases that have been or should be, in
     accordance with GAAP, recorded as capitalized leases.

     "CARRYOVER AMOUNT" has the meaning specified in Section 5.04(d).

     "CASH COLLATERAL ACCOUNT" has the meaning specified in Section 2.06(b)(vi).

     "CASH EQUIVALENTS" means any of the following, to the extent owned by the
     Borrower or any of its Subsidiaries free and clear of all Liens other than
     Liens created under the Collateral Documents or Permitted Liens and having
     a maturity of not greater than 180 days from the date of acquisition
     thereof:  (a) readily marketable direct obligations of the Government of
     the United States or any agency or instrumentality thereof or obligations
     unconditionally guaranteed by the full faith and credit of the government
     of the United States, (b) insured certificates of deposit of or time
     deposits with any commercial bank that is a Lender Party or a member of the
     Federal Reserve System and issues (or the parent of which issues)
     commercial paper rated as described in clause (c) is organized under the
     laws of the United States or any State thereof and has combined capital and
     surplus of at least $1 billion, (c) commercial paper in an aggregate amount
     of no more than $250,000 per issuer outstanding at any time, issued by any
     corporation organized under the laws of any State of the United States and
     rated at least "Prime-1" (or the then equivalent grade) by Moody's
     Investors Service, Inc. or "A-1" (or the then equivalent grade) by Standard
     & Poor's Rating Group, a division of The McGraw-Hill Companies, Inc., or
     (d) Investments in money market or mutual funds that invest solely in Cash
     Equivalents of the types described in clauses (a), (b) and (c), above.

     "CERCLA" means the Comprehensive Environmental Response, Compensation and
     Liability Act of 1980, as amended from time to time.

     "CERCLIS" means the Comprehensive Environmental Response, Compensation and
     Liability Information System maintained by the U.S. Environmental
     Protection Agency.

     "CHANGE OF CONTROL" means, at any time, (i) the MDC Group Investors shall
     at any time for any reason cease to be the record and beneficial owners of
     at least 80% of the Equity Interests of the Borrower owned by them as
     specified on Schedule 4.01(a) hereto excluding the Escrow Shares; (ii)
     during any period of up to 24 consecutive months, commencing 180 days after
     the date of this Agreement, individuals who at the beginning of such 24-
     month period were directors of the Borrower ("Initial Directors") shall
                                                   -----------------
     cease for any reason to constitute a majority of the board of directors of
     the Borrower; provided, however, that, for purposes of this clause (ii) any
     employee or representative of any member of the MDC Group Investors who
     replaces an Initial Director shall also be considered an Initial Director;
     or (iii) any Person or two or more Persons acting in concert other than
     members of the MDC Group Investors, shall have acquired beneficial
     ownership (within the meaning of Rule 13d-3 of the Securities and Exchange
     Commission under the Securities Exchange Act of 1934), directly or
     indirectly, of Voting
<PAGE>

     Interests of the Borrower (or other securities convertible into such Voting
     Interests) representing a percentage of the combined voting power of all
     Voting Interests of the Borrower that exceeds 20% of the Voting Interests
     of the Borrower.

     "COLLATERAL" means all "COLLATERAL" referred to in the Collateral Documents
     and all other property that is or is intended to be subject to any Lien in
     favor of the Agent for the benefit of the Secured Parties.

     "COLLATERAL AGENT" has the meaning specified in the recital of the parties
     to this Agreement.

     "COLLATERAL DOCUMENTS" means the Security Agreements, the Debentures, the
     Debenture Pledge Agreements, the Deed of Charge and any other agreement
     that creates or purports to create a Lien in favor of the Agent for the
     benefit of the Secured Parties.

     "COMMITMENT" means a Term A Commitment, a Term B Commitment, a Term C
     Commitment, a Working Capital Commitment, a Swing Line Commitment or a
     Letter of Credit Commitment.

     "CONFIDENTIAL INFORMATION" means information that any Loan Party or any of
     its Subsidiaries furnishes to the Agent or any Lender Party on a
     confidential basis, but does not include any such information that is or
     becomes generally available to the public or that is or becomes available
     to the Agent or such Lender Party from a source other than any Loan Party
     or any of its Subsidiaries.

     "CONSOLIDATED" refers, with respect to any Person, to the consolidation of
     accounts of such Person and its Subsidiaries in accordance with GAAP.

     "CONTINGENT OBLIGATION" means, with respect to any Person, any Obligation
     or arrangement of such Person to guarantee or intended to guarantee any
     Debt, leases, dividends or other payment Obligations ("PRIMARY
     OBLIGATIONS") of any other Person (the "PRIMARY OBLIGOR") in any manner,
     whether directly or indirectly, including, without limitation, (a) the
     direct or indirect guarantee, endorsement (other than for collection or
     deposit in the ordinary course of business), co-making, discounting with
     recourse or sale with recourse by such Person of the Obligation of a
     primary obligor, (b) the Obligation to make take-or-pay or similar
     payments, if required, regardless of nonperformance by any other party or
     parties to an agreement or (c) any Obligation of such Person, whether or
     not contingent, (i) to purchase any such primary obligation or any property
     constituting direct or indirect security therefor, (ii) to advance or
     supply funds (A) for the purchase or payment of any such primary obligation
     or (B) to maintain working capital or equity capital of the primary obligor
     or otherwise to maintain the net worth or solvency of the primary obligor,
     (iii) to purchase property, assets, securities or services primarily for
     the purpose of assuring the owner of any such primary obligation of the
     ability of the primary obligor to make payment of such primary obligation
     or (iv) otherwise to assure or hold harmless the holder of such primary
     obligation against loss in respect thereof; provided, however, that for
     purposes of this Agreement the term "Contingent Obligation" shall not
     include or be a reference to any such Obligation or arrangement of a Loan
     Party if such Obligation or arrangement guarantees an operating lease,
     consulting agreement or other operating agreement entered into by any of
     its Subsidiaries or another Loan Party in the ordinary course of such
     Subsidiary's or Loan Party's telemarketing business.  The amount of any
     Contingent Obligation shall be deemed to be
<PAGE>

     an amount equal to the stated or determinable amount of the primary
     obligation in respect of which such Contingent Obligation is made (or, if
     less, the maximum amount of such primary obligation for which such Person
     may be liable pursuant to the terms of the instrument evidencing such
     Contingent Obligation) or, if not stated or determinable, the maximum
     reasonably anticipated liability in respect thereof (assuming such Person
     is required to perform thereunder), as determined by such Person in good
     faith.

     "CONVERSION", "CONVERT" and "CONVERTED" each refer to a conversion of
     Advances of one Type into Advances of the other Type pursuant to Section
     2.09 or 2.10.

     "CURRENT ASSETS" of any Person means all assets of such Person that would,
     in accordance with GAAP, be classified as current assets of a company
     conducting a business the same as or similar to that of such Person, after
     deducting adequate reserves in each case in which a reserve is proper in
     accordance with GAAP.

     "CURRENT LIABILITIES" of any Person means (a) all Debt of such Person that
     by its terms is payable on demand or matures within one year after the date
     of determination other than Funded Debt and (b) all other items (including,
     without limitation, taxes accrued as estimated) that in accordance with
     GAAP would be classified as current liabilities of a company conducting a
     business the same or similar to that of such Person.

     "DEBENTURE" means a debenture made by a Canadian Subsidiary of the Borrower
     to the Agent, in substantially the form of Exhibit E-2, together with each
     other debenture made by a Canadian Subsidiary of the Borrower and delivered
     pursuant to Section 5.01(j) or 5.01(k), in each case, as amended,
     supplemented or otherwise modified from time to time in accordance with its
     terms.

     "DEBENTURE PLEDGE AGREEMENT" means a debenture pledge agreement made by a
     Canadian Subsidiary of the Borrower to the Agent, in substantially the form
     of Exhibit E-3, together with each other debenture pledge agreement made by
     a Canadian Subsidiary of the Borrower and delivered pursuant to Section
     5.01(j) or 5.01(k), in each case as amended, supplemented or otherwise
     modified from time to time in accordance with its terms.

     "DEBT" of any Person means, without duplication, (a) all indebtedness of
     such Person for borrowed money, (b) all Obligations, contingent or
     otherwise, of such Person for the deferred purchase price of property or
     services (other than trade payables not overdue by more than 60 days
     incurred in the ordinary course of such Person's business), (c) all
     Obligations, contingent or otherwise, of such Person evidenced by notes,
     bonds, debentures or other similar instruments, (d) all Obligations,
     contingent or otherwise, of such Person created or arising under any
     conditional sale or other title retention agreement with respect to
     property acquired by such Person (even though the rights and remedies of
     the seller or lender under such agreement in the event of default are
     limited to repossession or sale of such property), (e) all Obligations,
     contingent or otherwise, of such Person as lessee under Capitalized Leases,
     (f) all Obligations, contingent or otherwise, of such Person under
     acceptance, letter of credit or similar facilities, (g) all Obligations of
     such Person to purchase, redeem, retire, defease or otherwise make any
     payment in respect of any Equity Interests in such Person or any other
     Person or any warrants, rights or options (other than warrants, rights or
     options for which such Person has sole control over the terms and
     conditions of the exercise thereof) to acquire such capital stock, valued,
     in the case of Redeemable Preferred Interests, at the greater of its
     voluntary or involuntary liquidation
<PAGE>

     preference plus accrued and unpaid dividends, (h) all Obligations of such
     Person in respect of Hedge Agreements, valued at the Agreement Value
     thereof, (i) all Contingent Obligations of such Person and (j) all
     indebtedness and other payment Obligations referred to in clauses (a)
     through (i) above of another Person secured by (or for which the holder of
     such Debt has an existing right, contingent or otherwise, to be secured by)
     any Lien on property (including, without limitation, accounts and contract
     rights) owned by such Person, even though such Person has not assumed or
     become liable for the payment of such indebtedness or other payment
     Obligations.

     "DECLINING LENDER" has the meaning specified in Section 2.06(c).

     "DEED OF CHARGE" means a deed of charge over shares made by the Borrower or
     any of its Subsidiaries to the Agent in substantially the form of Exhibit
     I.

     "DEFAULT" means any Event of Default or any event that would constitute an
     Event of Default but for the requirement that notice be given or time
     elapse or both.

     "DOLLAR" and "$" each mean lawful money of the United States of America.

     "DOMESTIC LENDING OFFICE" means, with respect to any Lender Party, the
     office of such Lender Party specified as its "Domestic Lending Office"
     opposite its name on Schedule I hereto or in the Assignment and Acceptance
     pursuant to which it became a Lender Party, as the case may be, or such
     other office of such Lender Party as such Lender Party may from time to
     time specify to the Borrower and the Agent.

     "EBITDA" means, for any period, the sum, determined on a Consolidated
     basis, of (a) net income (or net loss), (b) Interest Expense net of
     interest income, (c) income tax expense, (d) depreciation expense, (e)
     amortization expense, (f) noncash charges incurred in connection with stock
     options granted to employees of the Borrower which charge reduces net
     income, (g) extraordinary or unusual or non-recurring transactional losses
     deducted in calculating net income less extraordinary or unusual gains or
     non-recurring transactional income added in calculating net income, (h)
     Transaction Fees and Expenses, and (i) non-recurring losses included in
     calculating net income (or net loss) that are related to the reserve or
     write-off of any invoiced amount due to IDRC from National
     Telecommunications, Inc. or related companies less (j) any cash payments
                                                   ----
     made in respect of any earnout or similar arrangement (other than in
     respect of the TARP Earnout and the IntelliSell Earnout) in connection with
     an Investment made in compliance with Section 5.02(g)(i)(C) (to the extent
     not included in net income), in each case of the Borrower and its
     Subsidiaries determined in accordance with GAAP for such period; provided,
     however, there shall be excluded from EBITDA, to the extent therein
     included, all non-cash foreign currency or Hedge Agreement (to the extent
     such Hedge Agreements are permitted under 5.02(b)(i)(A)) losses and all
     non-cash foreign currency or Hedge Agreement (to the extent such Hedge
     Agreements are permitted under 5.02(b)(i)(A)) gains; provided further that,
     for purposes of determining compliance with Section 5.04(a) for each fiscal
     month ending in a Rolling Period ending prior to the expiration of 12
     fiscal months after the date of the Initial Extension of Credit, EBITDA for
     each fiscal month ending prior to the date of the Initial Extension of
     Credit shall be the amount as set forth on Schedule II hereto.

     "ELIGIBLE ASSIGNEE" means (a) with respect to any Facility and if a Default
     has not occurred and is not continuing at the time any assignment is
     effected pursuant to Section 8.07:  (i) a Lender; (ii) an Affiliate of a
     Lender; (iii) a commercial bank organized under the laws of the
<PAGE>

     United States, or any State thereof, and having a combined capital and
     surplus of at least $500,000,000; (iv) a savings and loan association or
     savings bank organized under the laws of the United States, or any State
     thereof, and having a combined capital and surplus of at least
     $500,000,000; (v) a commercial bank organized under the laws of any other
     country that is a member of the OECD or has concluded special lending
     arrangements with the International Monetary Fund associated with its
     General Arrangements to Borrow or a political subdivision of any such
     country, and having a combined capital and surplus of at least
     $500,000,000, so long as such bank is acting through a branch or agency
     located in the United States; (vi) a finance company, insurance company or
     other financial institution or fund (whether a corporation, partnership,
     trust or other entity) that is engaged in making, purchasing or otherwise
     investing in commercial loans in the ordinary course of its business and
     having a combined capital and surplus of at least $250,000,000; and (vii)
     any other Person approved by the Agent and, unless a Default has occurred
     and is continuing at the time any assignment is effected pursuant to
     Section 8.07, the Borrower and, with respect to any Eligible Assignee that
     becomes a Working Capital Lender, the Issuing Bank, any such approval in
     either case not to be unreasonably withheld or delayed; (b) with respect to
     any Facility and if a Default has occurred and is continuing at the time
     any assignment is effected pursuant to Section 8.07, such Person that is an
     Eligible Assignee under clause (a) of this definition and is approved by
     the Agent, such approval not to be unreasonably withheld or delayed; and
     (c) with respect to the Letter of Credit Facility, a Person that is an
     Eligible Assignee under subclause (iii) or (v) of clause (a) of this
     definition and is approved by the Agent and, unless a Default has occurred
     and is continuing at the time any assignment is effected pursuant to
     Section 8.07, the Borrower, such approval not to be unreasonably withheld
     or delayed; provided, however, that, in the case of clauses (a), (b) and
     (c) above, neither any Loan Party nor any Affiliate of a Loan Party shall
     qualify as an Eligible Assignee under this definition.

     "ELIGIBLE RECEIVABLES" means any Receivables owned by any Loan Party free
     and clear of all Liens (other than Permitted Liens and Liens in favor of
     the Secured Parties securing the Secured Obligations) other than the
     following:

          (a) Receivables that do not arise out of sales of goods or rendering
          of services in the ordinary course of such Loan Party's business;

          (b) Receivables on terms other than those normal or customary in such
          Loan Party's business;

          (c) Receivables owing from any Person that is an Affiliate of the
          Borrower;

          (d) Receivables more than 90 days past the original invoice date or
          more than 60 days past the date due, provided, however, that
          Receivables owing from Ameritech, Inc. shall not be excluded from the
          definition of "Eligible Receivables" by this clause (d) so long as
          such Receivables are not past due under the terms of the Agreement for
          Distribution of Network Services and Customer Premises Equipment (Non-
          Retail) dated as of September 1, 1997 by and between the Borrower and
          Ameritech Consumer Services, a division of Ameritech Services, Inc.;

          (e) Receivables owing from any Person of which an aggregate amount of
          more than 25% of such Receivables owing is more than 60 days past due;
<PAGE>

          (f) Receivables owing from any Person (i) that has disputed liability
          for any Receivable owing from such Person or (ii) that has otherwise
          asserted any claim, demand or liability, whether by action, suit,
          counterclaim or otherwise; provided, however, that if such disputed
          Receivables constitute 10% or less of the Receivables owing from such
          Person, Receivables owing from such Person shall be excluded from the
          definition of "Eligible Receivables" by this clause (f) only to the
          extent of such disputed Receivables;

          (g) Receivables owing from any Person that shall take or be the
          subject of any action or proceeding of a type described in Section
          6.01(f);

          (h) Receivables (i) owing from any Person that is also a supplier to
          or creditor of the Borrower or its Subsidiaries (other than a supplier
          of wireless, internet or telephonic services and any other Person to
          whom the Borrower or its Subsidiaries owes less than $100,000) or (ii)
          representing any manufacturer's or supplier's credits, discounts,
          incentive plans or similar arrangements entitling the Borrower or its
          Subsidiaries to discounts on future purchase therefrom;

          (i) Receivables arising out of sales to account debtors outside the
                                                                  -------
          United States of America, Canada or the European Union (subject to, as
          to the European Union, an aggregate maximum amount of $1,000,000),
          unless backed by an irrevocable letter of credit on terms, and issued
          ------
          by a bank organized under the laws of the United States, or any State
          thereof, and having a combined capital and surplus of at least
          $500,000,000 or any other financial institution, acceptable to the
          Agent and such irrevocable letter of credit is in the possession of
          the Agent if so requested;

          (j) Receivables arising out of sales on a bill-and-hold, guaranteed
          sale, sale-or-return, sale on approval or consignment basis or subject
          to any right of return, set-off or charge-back;

          (k) Receivables owing from an account debtor that is an agency,
          department or instrumentality of the United States or any State
          thereof exceeding an aggregate amount of $1,000,000 owing from all
          such departments or instrumentalities, or Canada or any province
          thereof (other than those arising out of or in connection with the
          provision of services to the Canadian Tourist Commission or Tourism
          Ontario);

          (l) Receivables in respect of which the Security Agreements, after
          giving effect to the related filings of financing statements that have
          then been made, if any, does not or has ceased to create a valid and
          perfected first priority lien or security interest in favor of the
          Agent for the benefit of the Secured Parties securing the Secured
          Obligations and as to which no other Liens exist, other than Permitted
          Liens; and

          (m) Receivables owing from National Telecommunications, Inc., its
          successors or assigns.

     The value of such Eligible Receivables shall be their book value determined
     in accordance with GAAP unless the Agent determines, in its reasonable
     discretion, that such Eligible Receivables shall be valued at a lower value
     based upon the Agent's analysis of changes in any Loan Party's operations
     or credit and collection experience.
<PAGE>

     "ENVIRONMENTAL ACTION" means any administrative, regulatory or judicial
     action, suit, demand, demand letter, claim, notice of non-compliance or
     violation, notice of liability or potential liability, investigation,
     proceeding, consent order or consent agreement relating in any way to any
     Environmental Law, any Environmental Permit or Hazardous Material or
     arising from alleged injury or threat to health, safety or the environment,
     including, without limitation, (a) by any governmental or regulatory
     authority for enforcement, cleanup, removal, response, remedial or other
     actions or damages and (b) by any governmental or regulatory authority or
     third party for damages, contribution, indemnification, cost recovery,
     compensation or injunctive relief.

     "ENVIRONMENTAL LAW" means any federal, state, provincial, local or foreign
     statute, law, ordinance, rule, regulation, code, order, writ, judgment,
     injunction, decree or judicial or agency interpretation, policy or guidance
     relating to pollution or protection of the environment, health, safety or
     natural resources, including, without limitation, those relating to the
     use, handling, transportation, treatment, storage, disposal, release or
     discharge of Hazardous Materials.

     "ENVIRONMENTAL PERMIT" means any permit, approval, identification number,
     license or other authorization required under any Environmental Law.

     "EQUIPMENT" means all "Equipment" referred to in Section 1(a) of the U.S.
     Security Agreement and Section 1.2(1)(a) of the Canadian Security
     Agreement.

     "EQUITY INTERESTS" means, with respect to any Person, shares of capital
     stock of (or other ownership or profit interests in) such Person, warrants,
     options or other rights for the purchase or other acquisition from such
     Person of shares of capital stock of (or other ownership or profit
     interests in) such Person, securities convertible into or exchangeable for
     shares of capital stock of (or other ownership or profit interests in) such
     Person or warrants, rights or options for the purchase or other acquisition
     from such Person of such shares (or such other interests), and other
     ownership or profit interests in such Person (including, without
     limitation, partnership, member or trust interests therein), whether voting
     or nonvoting, and whether or not such shares, warrants, options, rights or
     other interests are authorized or otherwise existing on any date of
     determination.

     "EQUITY INVESTORS" has the meaning specified in the Preliminary Statements
     to this Agreement.

     "ERISA" means the Employee Retirement Income Security Act of 1974, as
     amended from time to time, and the regulations promulgated and rulings
     issued thereunder.

     "ERISA AFFILIATE" means any Person that for purposes of Title IV of ERISA
     is a member of the controlled group of any Loan Party, or under common
     control with any Loan Party, within the meaning of Section 414 of the
     Internal Revenue Code.

     "ERISA EVENT" means (a) (i) the occurrence of a reportable event, within
     the meaning of Section 4043 of ERISA, with respect to any Plan unless the
     30-day notice requirement with respect to such event has been waived by the
     PBGC; or (ii) the requirements of subsection (1) of Section 4043(b) of
     ERISA (without regard to subsection (2) of such Section) are met with
     respect to a contributing sponsor, as defined in Section 4001(a)(13) of
     ERISA, of a Plan, and an event described in paragraph (9), (10), (11), (12)
     or (13) of Section 4043(c) of ERISA is
<PAGE>

     reasonably expected to occur with respect to such Plan within the following
     30 days; (b) the application for a minimum funding waiver with respect to a
     Plan; (c) the provision by the administrator of any Plan of a notice of
     intent to terminate such Plan, pursuant to Section 4041(a)(2) of ERISA
     (including any such notice with respect to a plan amendment referred to in
     Section 4041(e) of ERISA); (d) the cessation of operations at a facility of
     any Loan Party or any ERISA Affiliate in the circumstances described in
     Section 4062(e) of ERISA; (e) the withdrawal by any Loan Party or any ERISA
     Affiliate from a Multiple Employer Plan during a plan year for which it was
     a substantial employer, as defined in Section 4001(a)(2) of ERISA; (f) the
     conditions for imposition of a lien under Section 302(f) of ERISA shall
     have been met with respect to any Plan; (g) the adoption of an amendment to
     a Plan requiring the provision of security to such Plan, pursuant to
     Section 307 of ERISA; or (h) the institution by the PBGC of proceedings to
     terminate a Plan pursuant to Section 4042 of ERISA, or the occurrence of
     any event or condition described in Section 4042 of ERISA that could
     constitute grounds for the termination of, or the appointment of a trustee
     to administer, such Plan.

     "ESCROW SHARES" means the shares of common stock of the Borrower subject to
     the Indemnity Escrow Agreement (as defined in the Merger Agreement)
     pursuant to Section 1.6 of the Merger Agreement.

     "EUROCURRENCY LIABILITIES" has the meaning specified in Regulation D of the
     Board of Governors of the Federal Reserve System, as in effect from time to
     time.

     "EURODOLLAR LENDING OFFICE" means, with respect to any Lender Party, the
     office of such Lender Party specified as its "Eurodollar Lending Office"
     opposite its name on Schedule I hereto or in the Assignment and Acceptance
     pursuant to which it became a Lender Party (or, if no such office is
     specified, its Domestic Lending Office), or such other office of such
     Lender Party as such Lender Party may from time to time specify to the
     Borrower and the Agent.

     "EURODOLLAR RATE" means for any Interest Period for all Eurodollar Rate
     Advances comprising part of the same Borrowing, an interest rate per annum
     equal to the rate per annum obtained by dividing (a) the average of the
     respective rates per annum (rounded upward to the next whole multiple of
     1/16th of 1%) posted by each of the principal London offices of banks
     posting rates as displayed on the Dow Jones Markets screen, page 3750 or
     such other page as may replace such page on such service for the purpose of
     displaying the London interbank offered rate of major banks for deposits in
     U.S. dollars at approximately 11:00 A.M. (London time) two Business Days
     before the first day of such Interest Period for deposits in an amount
     substantially equal to BNP's Eurodollar Rate Advance comprising part of
     such Borrowing to be outstanding during such Interest Period (or, if BNP
     shall not have such a Eurodollar Rate Advance, $1,000,000) and for a period
     equal to such Interest Period by (b) a percentage equal to 100% minus the
     Eurodollar Rate Reserve Percentage for such Interest Period.

     "EURODOLLAR RATE ADVANCE" means an Advance that bears interest as provided
     in Section 2.07(a)(ii).

     "EURODOLLAR RATE RESERVE PERCENTAGE" for any Interest Period for all
     Eurodollar Rate Advances comprising part of the same Borrowing means the
     reserve percentage applicable two Business Days before the first day of
     such Interest Period under regulations issued from time to time by the
     Board of Governors of the Federal Reserve System (or any successor) for
     determining the maximum reserve requirement (including, without limitation,
     any emergency,
<PAGE>

     supplemental or other marginal reserve requirement) for a member bank of
     the Federal Reserve System in New York City with respect to liabilities or
     assets consisting of or including Eurocurrency Liabilities (or with respect
     to any other category of liabilities that includes deposits by reference to
     which the interest rate on Eurodollar Rate Advances is determined) having a
     term equal to such Interest Period.

          "EVENTS OF DEFAULT" has the meaning specified in Section 6.01.

          "EXCESS CASH FLOW" means, for any period, the sum of:
                (a) Consolidated net income (or loss) of the Borrower and its
          Subsidiaries for such period less any gain to the extent such gain
          constitutes Net Cash Proceeds for the purposes of this Agreement; plus

                (b) an amount equal to the aggregate amount of all noncash
          charges deducted in arriving at such Consolidated net income (or loss)
          of the Borrower and its Subsidiaries for such period; plus

                (c) an amount (whether positive or negative) equal to the change
          in Consolidated Current Liabilities of the Borrower and its
          Subsidiaries during such period; less

                (d) an amount equal to the aggregate amount of all noncash
          credits included in arriving at such Consolidated net income (or loss)
          the Borrower and its Subsidiaries; less

                (e) an amount (whether positive or negative) equal to the change
          in Consolidated Current Assets (excluding cash and Cash Equivalents)
          of the Borrower and its Subsidiaries during such period; less

                (f) an amount equal to the amount of all Capital Expenditures of
          the Borrower and its Subsidiaries paid in cash during such period to
          the extent permitted by this Agreement; less

                (g) an amount equal to the aggregate amount of all regularly
          scheduled principal payments of Funded Debt (including all scheduled
          payments of Capitalized Leases) made during such period, together with
          any optional prepayments of Term Advances made during such period in
          accordance with Section 2.06(a) and any mandatory prepayment in
          accordance with Section 2.06(b)(ii) to the extent such proceeds are
          included in net income (or net loss) less, to the extent not otherwise
          included in Consolidated pretax income (or pretax loss) for such
          period, any cash payments made during such period in respect of any
          earnout or similar arrangement in connection with any Investment made
          in accordance with Section 5.02(g); less

                (h) the Carryover Amount for such period; provided, however,
          that in the case of any Carryover Amount or portion thereof not spent
          in the succeeding Fiscal Year to which such amount is permitted to be
          carried over pursuant to Section 5.04(d), an amount equal to the
          amount not so spent shall be added back to Consolidated net income for
          such succeeding Fiscal Year.
<PAGE>

     "EXISTING CREDIT AGREEMENT" has the meaning specified in the Preliminary
     Statements.

     "EXISTING DEBT" means Debt of the Loan Parties and their Subsidiaries
     outstanding immediately before the effectiveness of this Agreement.

     "EXISTING HEDGE AGREEMENTS" means the interest rate hedge agreement, dated
     November 4, 1996 between the Borrower and IBJ Whitehall Bank & Trust Co.,
     and the currency rate hedge agreement, dated November 12, 1996 between the
     Borrower and IBJ Whitehall Bank & Trust Co.

     "EXISTING LENDERS" has the meaning specified in the Preliminary Statements.

     "EXISTING LETTERS OF CREDIT" has the meaning specified in Section 4.01(s).

     "EXTRAORDINARY RECEIPT" means any cash received by or paid to or for the
     account of any Person not in the ordinary course of business, including,
     without limitation, tax refunds, pension plan reversions, proceeds of
     insurance (other than proceeds of business interruption insurance to the
     extent such proceeds constitute compensation for lost earnings),
     condemnation awards (and payments in lieu thereof) and any cash purchase
     price adjustment or indemnity payment received in connection with the
     Merger Agreement and any purchase and sale or merger agreement; provided,
     however, that so long as no Default shall have occurred and be continuing
     an Extraordinary Receipt shall not include (i) cash receipts received from
     proceeds of insurance to the extent that such proceeds in respect of loss
     or damage to equipment, fixed assets or real property are applied (or in
     respect of which expenditures were previously incurred) to replace or
     repair the equipment, fixed assets or real property in respect of which
     such proceeds were received in accordance with the terms of the Loan
     Documents, so long as such application is made within six months after the
     occurrence of such damage or loss, (ii) cash received (A) as an advance
     under a Government Loan or (B) from any governmental agency, department or
     instrumentality as a grant for economic development or other specific
     purpose not related to the sale of telemarketing services to such agency,
     department or instrumentality and (iii) any cash proceeds received by the
     Borrower or any Subsidiary which is required to be paid directly over to
     any third party so long as such payment is made to such third party within
     10 Business Days of receipt of such cash proceeds.

     "FACILITY" means the Term A Facility, the Term B Facility, the Term C
     Facility, the Working Capital Facility, the Swing Line Facility or the
     Letter of Credit Facility.

     "FEDERAL FUNDS RATE" means, for any period, a fluctuating interest rate per
     annum equal for each day during such period (i) to the rate published by
     the Dow Jones Markets service on page five of its daily report as the "ASK"
     rate as of 10:00 A.M. (New York City time) for such day (or, if such day is
     not a Business Day, for the immediately preceding Business Day) or (ii) if
     the Dow Jones Markets service shall cease to publish or otherwise shall not
     publish such rates for any day that is a Business Day, to the weighted
     average of the rates on overnight Federal funds transactions with members
     of the Federal Reserve System arranged by Federal funds brokers, as
     published for such day (or, if such day is not a Business Day, for the next
     preceding Business Day) by the Federal Reserve Bank of New York, or, if
     such rate is not so published for any day that is a Business Day, the
     average of the quotations for such day for such transactions received by
     the Agent from three Federal funds brokers of recognized standing selected
     by it.
<PAGE>

     "FEE LETTERS" means each agreement entered into between the any Loan Party
     and any Agent or Issuing Bank with respect to the payment of fees or other
     amounts relating to the Facilities.

     "FINAL MATURITY DATE" means the earlier of December 31, 2003 and the date
     of repayment in full or termination in whole of all of the Facilities
     pursuant to Section 2.05 or 6.01.

     "FISCAL YEAR" means a fiscal year of the Borrower and its Consolidated
     Subsidiaries ending on December 31 in any calendar year.

     "FIXED CHARGE COVERAGE RATIO" means, with respect to any Person for any
     Rolling Period, the ratio of (a) Consolidated EBITDA for such Person and
     its Subsidiaries for such Rolling Period less the sum of (i) Consolidated
                                              ----
     depreciation of such Person and its Subsidiaries during such Rolling Period
     and (ii) income taxes of such Person and its Subsidiaries that have been
     paid in cash during such Rolling Period to (b) the sum of (i) Interest
     Expense, excluding (A) interest not payable in cash of such Person and its
     Subsidiaries and (B) amortized financing fees paid in cash at the closing
     of the Merger that would otherwise constitute Interest Expense, in each
     case during such Rolling Period and (ii) regularly scheduled principal
     payments of Funded Debt (excluding principal payments of MDC Subordinated
     Debt) of such Person and its Subsidiaries made during such Rolling Period.

     "FOREIGN SUBSIDIARY" means a Subsidiary that is organized under the laws of
     a jurisdiction other than the United States or any State thereof or the
     District of Columbia.

     "FUNDED DEBT" of any Person means Debt of such Person (other than Debt
     described in clauses (f), (h), (i) and (j) of the definition thereof, any
     earnout or similar arrangement in connection with an Investment made in
     compliance with Section 5.02(g)(i)(C) and the Intercompany Notes) that by
     its terms matures more than one year after the date of creation or matures
     within one year from such date but is renewable or extendible, at the
     option of such Person, to a date more than one year after such date or
     arises under a revolving credit or similar agreement that obligates the
     lender or lenders to extend credit during a period of more than one year
     after such date, including, without limitation, all amounts of Funded Debt
     of such Person required to be paid or prepaid within one year after the
     date of determination.

     "GAAP" has the meaning specified in Section 1.03.

     "GOVERNMENT LOAN" means a loan made by any governmental agency, department
     or instrumentality for economic development or other specific purpose not
     related to the sale of telemarketing services to such agency, department or
     instrumentality.

     "GUARANTOR" means each of ProMark, S&P Data Corp., IDRC New York, Inc.,
     IDRC TeleServices Inc., Telnet Systems, Inc., IntelliSell, TLSP Trademarks,
     Inc., TeleSpectrum Canada Inc., TeleSpectrum Government Services, Inc., CRW
     Financial Inc., Federal Compliance Corporation and each other U.S.
     Subsidiary and Canadian Subsidiary of the Borrower that may become a
     guarantor or collateral grantor pursuant to Section 5.01(j) or 5.01(k).

     "GUARANTIES" means the U.S. Guaranty and the Canadian Guaranty.

     "HAZARDOUS MATERIALS" means (a) petroleum or petroleum products, by-
     products or breakdown products, radioactive materials, asbestos-containing
     materials, polychlorinated
<PAGE>

     biphenyls and radon gas and (b) any other chemicals, materials or
     substances designated, classified or regulated as hazardous or toxic or as
     a pollutant or contaminant under any Environmental Law.

     "HEDGE AGREEMENTS" means interest rate swap, cap or collar agreements,
     interest rate future or option contracts, currency swap agreements,
     currency future or option contracts and other hedging agreements.

     "HEDGE BANK" means any Lender Party or any of its Affiliates in its
     capacity as a party to a Secured Hedge Agreement and, in the case of the
     Existing Hedge Agreements, IBJ Whitehall Bank & Trust Co.

     "IDRC" has the meaning specified in the Preliminary Statements to this
     Agreement.

     "INDEMNIFIED COSTS" has the meaning specified in Section 7.05(a).

     "INDEMNIFIED PARTY" has the meaning specified in Section 8.04(b).

     "INFORMATION MEMORANDUM" means the proxy statement dated June 9, 1999
     issued by the Borrower and distributed by the Agent in connection with the
     syndication of the Commitments.

     "INITIAL EXTENSION OF CREDIT" means the earlier to occur of the date of the
     initial Borrowing hereunder and the date of the initial issuance of a
     Letter of Credit hereunder.

     "INITIAL ISSUING BANK" has the meaning specified in the recital of parties
     to this Agreement.

     "INITIAL LENDERS" has the meaning specified in the recital of parties to
     this Agreement.

     "INSUFFICIENCY" means, with respect to any Plan, the amount, if any, of its
     unfunded benefit liabilities, as defined in Section 4001(a)(18) of ERISA.

     "INTELLISELL" means Intellisell Corporation, a Nebraska corporation.

     "INTELLISELL EARNOUT" means the earnout arrangement pursuant to the
     IntelliSell Merger Agreement.

     "INTELLISELL EARNOUT NOTES" means, collectively, each instrument evidencing
     the Borrower's (as successor in interest to IDRC) Obligation in the
     IntelliSell Earnout.

     "INTELLISELL MERGER AGREEMENT" means the agreement and plan of
     reorganization dated as of April 14, 1997 by and among IDRC, IDRC
     Acquisition Sub, a Nebraska corporation, Intellisell, and certain
     shareholders of Intellisell named therein, as such agreement and plan may
     be amended, supplemented or otherwise modified in accordance with its
     terms, to the extent permitted by the Loan Documents.

     "INTERCOMPANY NOTES" has the meaning specified in Section 5.02(b)(i)(B).
<PAGE>

     "INTERCOMPANY SUBORDINATION AGREEMENT" has the meaning specified in Section
     5.02(b)(i)(B).

     "INTEREST COVERAGE RATIO" means, with respect to any Person for any Rolling
     Period, the ratio of (a) Consolidated EBITDA of such Person and its
     Subsidiaries for such Rolling Period to (b) Interest Expense, excluding (A)
     Interest Expense not payable in cash of such Person and its Subsidiaries
     and (B) amortized financing fees paid in cash at the closing of the Merger
     that would otherwise constitute Interest Expense, in each case during such
     Rolling Period.

     "INTEREST EXPENSE" means, with respect to any Person for any period,
     interest expense (including the interest component on obligations under
     Capitalized Leases), whether paid or accrued, on all Debt of such Person
     and its Subsidiaries for such period, including, without limitation and
     without duplication, (a) interest expense in respect of Debt resulting from
     Advances, (b) commissions, discounts and other fees and charges payable in
     connection with letters of credit (including, without limitation, any
     Letters of Credit) and (c) any net payment payable in connection with Hedge
     Agreements less any net credits received in connection with Hedge
                ----
     Agreements.

     "INTEREST PERIOD" means, for each Eurodollar Rate Advance comprising part
     of the same Borrowing, the period commencing on the date of such Eurodollar
     Rate Advance or the date of the Conversion of any Base Rate Advance into
     such Eurodollar Rate Advance, and ending on the last day of the period
     selected by the Borrower pursuant to the provisions below and, thereafter,
     each subsequent period commencing on the last day of the immediately
     preceding Interest Period and ending on the last day of the period selected
     by the Borrower pursuant to the provisions below.  The duration of each
     such Interest Period shall be one, two, three or six months, as the
     Borrower may, upon notice received by the Agent not later than 11:00 A.M.
     (New York City time) on the third Business Day prior to the first day of
     such Interest Period, select; provided, however, that:

                (a) the Borrower may not select any Interest Period with respect
          to any Eurodollar Rate Advance under a Facility that ends after any
          principal repayment installment date for such Facility unless, after
          giving effect to such selection, the aggregate principal amount of
          Base Rate Advances and of Eurodollar Rate Advances having Interest
          Periods that end on or prior to such principal repayment installment
          date for such Facility shall be at least equal to the aggregate
          principal amount of Advances under such Facility due and payable on or
          prior to such date;

                (b) Interest Periods commencing on the same date for Eurodollar
          Rate Advances comprising part of the same Borrowing shall be of the
          same duration;

                (c) whenever the last day of any Interest Period would otherwise
          occur on a day other than a Business Day, the last day of such
          Interest Period shall be extended to occur on the next succeeding
          Business Day, provided, however, that, if such extension would cause
          the last day of such Interest Period to occur in the next following
          calendar month, the last day of such Interest Period shall occur on
          the immediately preceding Business Day; and

                (d) whenever the first day of any Interest Period occurs on a
          day of an initial calendar month for which there is no numerically
          corresponding day in the
<PAGE>

          calendar month that succeeds such initial calendar month by the number
          of months equal to the number of months in such Interest Period, such
          Interest Period shall end on the last Business Day of such succeeding
          calendar month.

     "INTERNAL REVENUE CODE" means the Internal Revenue Code of 1986, as amended
     from time to time, and the regulations promulgated and rulings issued
     thereunder.

     "INVENTORY" means all "Inventory" referred to in Section 1(b) of the U.S.
     Security Agreement and Section 1.2(1)(a) of the Canadian Security
     Agreement.

     "INVESTMENT" in any Person means any loan or advance to such Person, any
     purchase or other acquisition of any Equity Interests or Debt or the assets
     comprising a division or business unit or a substantial part or all of the
     business of such Person, any capital contribution to such Person or any
     other direct or indirect investment in such Person, including, without
     limitation, any acquisition by way of a merger or consolidation and any
     arrangement pursuant to which the investor incurs Debt of the types
     referred to in clause (i) or (j) of the definition of "DEBT" in respect of
     such Person.

     "ISSUING BANK" means the Initial Issuing Bank and each Eligible Assignee to
     which a Letter of Credit Commitment hereunder has been assigned pursuant to
     Section 8.07.

     "L/C CASH COLLATERAL ACCOUNT" has the meaning specified in the U.S.
     Security Agreement.

     "L/C RELATED DOCUMENTS" has the meaning specified in Section 2.04(d)(ii).

     "LENDER PARTY" means any Lender, the Swing Line Bank or the Issuing Bank.

     "LENDERS" means the Initial Lenders and each Person that shall become a
     Lender hereunder pursuant to Section 8.07 for so long as such Initial
     Lender or Person shall be a party to this Agreement.

     "LETTERS OF CREDIT" has the meaning specified in Section 2.01(f).

     "LETTER OF CREDIT ADVANCE" means an advance made by the Issuing Bank or any
     Working Capital Lender pursuant to Section 2.03(c).

     "LETTER OF CREDIT AGREEMENT" has the meaning specified in Section 2.03(a).

     "LETTER OF CREDIT COMMITMENT" means, with respect to the Issuing Bank at
     any time, the amount set forth opposite the Issuing Bank's name on Schedule
     I hereto under the caption "Letter of Credit Commitment" or, if the Issuing
     Bank has entered into an Assignment and Acceptance, set forth for the
     Issuing Bank in the Register maintained by the Agent pursuant to Section
     8.07(e) as the Issuing Bank's "Letter of Credit Commitment", as such amount
     may be reduced at or prior to such time pursuant to Section 2.05.

     "LETTER OF CREDIT FACILITY" means, at any time, an amount equal to the
     amount of the Issuing Bank's Letter of Credit Commitment at such time.
<PAGE>

     "LEVERAGE RATIO" means, with respect to any Person for the final month of
     any Rolling Period, the ratio of (a) the sum of (i) Funded Debt other than
     the Working Capital Advances, the Letter of Credit Advances, the Swing Line
     Advances, the MDC Subordinated Debt and Debt described in clauses (f), (h)
     and (i) in the definition of "Debt" of such Person and its Subsidiaries as
     of the last day of such month, (ii) the average outstanding Working Capital
     Advances during such month, (iii) the average outstanding Letter of Credit
     Advances during such month and (iv) the average outstanding Swing Line
     Advances during such month to (b) Consolidated EBITDA of such Person and
     its Subsidiaries for such Rolling Period.

     "LIEN" means any lien, security interest or other charge or encumbrance of
     any kind, or any other type of preferential arrangement, including, without
     limitation, the lien or retained security title of a conditional vendor and
     any easement, right of way or other encumbrance on title to real property.

     "LOAN DOCUMENTS" means (a) for purposes of this Agreement and the Notes, if
     any, and any amendment supplement or modification hereof or thereof, (i)
     this Agreement, (ii) the Notes, (iii) the Collateral Documents, (iv) each
     Letter of Credit Agreement, (v) the Guaranties, and (vi) the Fee Letters
     and (b) for purposes of the Collateral Documents and for all other purposes
     other than for purposes of this Agreement and the Notes, (i) this
     Agreement, (ii) the Notes, if any, (iii) the Collateral Documents, (iv)
     each Letter of Credit Agreement, (v) the Guaranties, (vi) the Fee Letters,
     and (vii) each Secured Hedge Agreement, and (viii) any other document or
     instrument issued pursuant to or in connection with any of the foregoing,
     in each case as amended, supplemented or otherwise modified from time to
     time in accordance with their terms.

     "LOAN PARTIES" means the Borrower and each of the Guarantors.

     "LOAN VALUE" means, with respect to Eligible Receivables, an amount up to
     85% of the value of such Receivables; provided, however, that the Agent
     may, in its reasonable discretion based on its analysis of changes in the
     operations or credit and collection policy of any Loan Party arising after
     the date hereof that may dilute the value of Eligible Receivables, revise
     from time to time the percentage of the value of any individual item of
     Eligible Receivables that shall be used in determining Loan Value.

     "MANAGEMENT STOCK OPTION PLAN" means the TeleSpectrum Worldwide Inc. 1996
     Equity Compensation Plan, as amended and restated as of May 12, 1999, and
     as further amended, supplemented, or otherwise modified from time to time
     in accordance with its terms, to the extent permitted by, and in accordance
     with, the Loan Documents.

     "MARGIN STOCK" has the meaning specified in Regulation U.

     "MATERIAL ADVERSE CHANGE" means any material adverse change in the
     business, condition (financial or otherwise), operations, performance,
     properties or prospects of the Borrower and its Subsidiaries, taken as a
     whole.

     "MATERIAL ADVERSE EFFECT" means a material adverse effect on (a) the
     business, condition (financial or otherwise), operations, performance,
     properties or prospects of the Borrower and its Subsidiaries, taken as a
     whole, (b) the rights and remedies of the Agent or any Lender Party under
     any Transaction Document or (c) the ability of any Loan Party to perform
     its Obligations
<PAGE>

     under any Loan Document, Related Document or Transaction Document to which
     it is or is to be a party.

     "MDC III" has the meaning specified in the Preliminary Statements to this
     Agreement.

     "MDC ASIA" has the meaning specified in the Preliminary Statements to this
     Agreement.

     "MDC EUROPE" has the meaning specified in the Preliminary Statements to
     this Agreement.

     "MDC GROUP INVESTORS" means, collectively, the Equity Investors, MDC
     Management Company III, L.P., MDC Management Company IIIA and Gamma Fund
     LLC.

     "MDC SUBORDINATED DEBT" means the indebtedness of the Borrower evidenced by
     the MDC Subordinated Notes.

     "MDC SUBORDINATED NOTES" means, collectively, the promissory notes of even
     date herewith made by the Borrower, as payor, and each of the Equity
     Investors, as payee, respectively, amended, supplemented or otherwise
     modified from time to time in accordance with their terms and the terms of
     this Agreement.

     "MDC SUBORDINATION AGREEMENT" means a subordination agreement made by the
     Equity Investors and the Borrower in favor of the Agent, in substantially
     the form of Exhibit L, as amended, supplemented or otherwise modified from
     time to time in accordance with its terms and the terms of this Agreement.

     "MERGER" has the meaning specified in the Preliminary Statements.

     "MERGER AGREEMENT" has the meaning specified in the Preliminary Statements.

     "MERGER DOCUMENTs" means, collectively, the Merger Agreement and each other
     agreement, document and instrument executed or delivered pursuant to the
     terms thereof or in connection therewith.

     "MULTIEMPLOYER PLAN" means a multiemployer plan, as defined in Section
     4001(a)(3) of ERISA, to which any Loan Party or any ERISA Affiliate is
     making or accruing an obligation to make contributions, or has within any
     of the preceding five plan years made or accrued an obligation to make
     contributions.

     "MULTIPLE EMPLOYER PLAN" means a single employer plan, as defined in
     Section 4001(a)(15) of ERISA, that (a) is maintained for employees of any
     Loan Party or any ERISA Affiliate and at least one Person other than the
     Loan Parties and the ERISA Affiliates or (b) was so maintained and in
     respect of which any Loan Party or any ERISA Affiliate could have liability
     under Section 4064 or 4069 of ERISA in the event such plan has been or were
     to be terminated.

     "NET CASH PROCEEDS" means, with respect to any sale, lease, transfer or
     other disposition of any asset or the incurrence or issuance of any Debt or
     capital stock or other ownership or profit interest, any securities
     convertible into or exchangeable for capital stock or other
<PAGE>

     ownership or profit interest (including, without limitation, any capital
     contribution) or any warrants, rights, options or other securities to
     acquire capital stock or other ownership or profit interest by any Person,
     or any Extraordinary Receipt received by or paid to or for the account of
     any Person, the aggregate amount of cash received from time to time
     (whether as initial consideration or through payment or disposition of
     deferred consideration) by or on behalf of such Person in connection with
     such transaction after deducting therefrom only (without duplication) (a)
     reasonable and customary brokerage commissions, underwriting fees and
     discounts, legal fees, finder's fees and other similar fees and
     commissions, (b) the amount of taxes payable in connection with or as a
     result of such transaction and (c) the amount of any Debt secured by a Lien
     on such asset that, by the terms of such transaction, is required to be
     repaid upon such disposition, in each case to the extent, but only to the
     extent, that the amounts so deducted are properly attributable to such
     transaction or to the asset that is the subject thereof and are, in the
     case of clauses (a) and (c), at the time of receipt of such cash, actually
     paid to a Person that is not an Affiliate of such Person or any Loan Party
     or any Affiliate of any Loan Party and, in the case of clause (b), on the
     earlier of the dates on which the tax return covering such taxes is filed
     or required to be filed, provided, however, that in the case of taxes that
     are deductible under clause (b) but for the fact that at the time of
     receipt of such cash, such taxes have not been actually paid or are not
     then payable, such Person may deduct an amount (the "RESERVED AMOUNT")
     equal to the amount reserved in accordance with GAAP as a reasonable
     estimate for such taxes, other than taxes for which such Loan Party or such
     Subsidiary is indemnified, provided further, however, that at the time such
     taxes are paid, an amount equal to the amount, if any, by which the
     Reserved Amount exceeds the amount actually so paid, the amount of such
     excess shall constitute "Net Cash Proceeds."

     "NOTE" means a Term A Note, a Term B Note, a Term C Note or a Working
     Capital Note, in each case to the extent required to be issued pursuant to
     Section 2.15.

     "NOTICE OF BORROWING" has the meaning specified in Section 2.02(a).

     "NOTICE OF ISSUANCE" has the meaning specified in Section 2.03(a).

     "NOTICE OF SWING LINE BORROWING" has the meaning specified in Section
     2.02(b).

     "NPL" means the National Priorities List under CERCLA.

     "OBLIGATION" means, with respect to any Person, any payment, performance or
     other obligation of such Person of any kind, including, without limitation,
     any liability of such Person on any claim, whether or not the right of any
     creditor to payment in respect of such claim is reduced to judgment,
     liquidated, unliquidated, fixed, contingent, matured, disputed, undisputed,
     legal, equitable, secured or unsecured, and whether or not such claim is
     discharged, stayed or otherwise affected by any proceeding referred to in
     Section 6.01(f).  Without limiting the generality of the foregoing, the
     Obligations of any Loan Party under the Loan Documents include (a) the
     obligation to pay principal, interest, Letter of Credit commissions,
     charges, expenses, fees, attorneys' fees and disbursements, indemnities and
     other amounts payable by such Loan Party under any Loan Document and (b)
     the obligation of any Loan Party to reimburse any amount in respect of any
     of the foregoing that such Lender Party, in its sole discretion, may elect
     to pay or advance on behalf of such Loan Party.

     "OECD" means the Organization for Economic Cooperation and Development.
<PAGE>

     "OPEN YEAR" has the meaning specified in Section 4.01(p).

     "OTHER TAXES" has the meaning specified in Section 2.12(b).

     "PBGC" means the Pension Benefit Guaranty Corporation, or any successor
     thereto.

     "PERMITTED LIENS" means such of the following as to which no enforcement,
     collection, execution, levy or foreclosure proceeding shall have been
     commenced:  (a) Liens for taxes, assessments and governmental charges or
     levies to the extent not required to be paid under Section 5.01(b) hereof;
     (b) Liens imposed by law, such as materialmen's, mechanics', carriers',
     workmen's and repairmen's Liens and other similar Liens arising in the
     ordinary course of business securing obligations that either individually
     or when aggregated with all other Permitted Liens outstanding on any date
     of determination do not materially affect the use or value of the property
     to which they relate; (c) pledges or deposits to secure obligations under
     workers' compensation laws or similar legislation or to secure public or
     statutory obligations; and (d) easements, rights of way and other
     encumbrances on title to real property that do not render title to the
     property encumbered thereby unmarketable or materially adversely affect the
     use of such property for its present purposes.

     "PERSON" means an individual, partnership, corporation (including a
     business trust), limited liability company, joint stock company, trust,
     unincorporated association, joint venture or other entity, or a government
     or any political subdivision or agency thereof.

     "PLAN" means a Single Employer Plan or a Multiple Employer Plan.

     "PLEDGED DEBT" means, collectively, the "Initial Pledged Debt" and
     additional Equity Interests referred to in Sections 1(d)(iii) and (iv) of
     the U.S. Security Agreement and any other Debt pledged from time to time
     pursuant to any Collateral Document.

     "PLEDGED INTERESTS" means, collectively, the "Initial Pledged Equity
     Interests" referred to in Section 1(d)(i) and (ii) of the U.S. Security
     Agreement and any other Equity Interest pledged from time to time pursuant
     to any Collateral Document.

     "PREFERRED INTERESTS" means, with respect to any Person, Equity Interests
     issued by such Person that are entitled to a preference or priority over
     any other Equity Interests issued by such Person upon any distribution of
     such Person's property and assets, whether by dividend or upon liquidation.

     "PREPAYMENT AMOUNT" has the meaning specified in Section 5.03(a).

     "PREPAYMENT DATE" has the meaning specified in Section 5.03(a).

     "PREPAYMENT NOTICE" has the meaning specified in Section 5.03(a).

     "PRO RATA SHARE" of any amount means, with respect to any Working Capital
     Lender, Term A Lender, Term B Lender or Term C Lender at any time, the
     product of such amount times a fraction the numerator of which is the
                            -----
     amount of such Working Capital Lender's Working Capital Commitment, the
     Term A Lender's Term A Commitment, the Term B Lender's Term B
<PAGE>

     Commitment or the Term C Lender's Term C Commitment at such time and the
     denominator of which is the Working Capital Facility, the Term A Facility,
     the Term B Facility or the Term C Facility, respectively, at such time.

     "RECEIVABLES" means all "Receivables" referred to in Section 1(c) of the
     U.S. Security Agreements and all receivables referred to in Section
     1.2(1)(c) of the Canadian Security Agreement.

     "REDEEMABLE" means, with respect to any Equity Interest, any Debt, or any
     other right or Obligation, any such Equity Interest, Debt, right or
     Obligation, that (a) the issuer has undertaken to redeem at a fixed or
     determinable date or dates, whether by operation of a sinking fund or
     otherwise, or upon the occurrence of a condition not solely within the
     control of the issuer or (b) is redeemable at the option of the holder.

     "REDUCTION AMOUNT" has the meaning specified in Section 2.06(b)(v).

     "REGISTER" has the meaning specified in Section 8.07(d).

     "REGULATION U" means Regulation U of the Board of Governors of the Federal
     Reserve System, as in effect from time to time.

     "RELATED DOCUMENTS" means the Merger Agreement and the other Merger
     Documents, the TARP Acquisition Agreement, the Tax Sharing Agreement, the
     Intercompany Notes, the Intercompany Subordination Agreements, the
     IntelliSell Merger Agreement, the IntelliSell Earnout Notes, the TLSP
     Subordination Agreements, the MDC Subordination Agreement, the MDC
     Subordinated Notes and any promissory note evidencing all or a portion of
     the TLSP Subordinated Debt.

     "REQUIRED LENDERS" means at any time Lenders owed or holding a majority in
     interest of the sum of (a) the aggregate principal amount of the Advances
     outstanding at such time, (b) the aggregate Available Amount of all Letters
     of Credit outstanding at such time, (c) the aggregate unused Commitments
     under the Term A Facility, the Term B Facility and the Term C Facility at
     such time and (d) the aggregate Unused Working Capital Commitments at such
     time.  For purposes of this definition, the aggregate principal amount of
     Swing Line Advances owing to the Swing Line Bank and of Letter of Credit
     Advances owing to the Issuing Bank and the Available Amount of each Letter
     of Credit shall be considered to be owed to the Working Capital Lenders
     ratably in accordance with their respective Working Capital Commitments.

     "RESPONSIBLE OFFICER" means any executive officer of any Loan Party or any
     of its Subsidiaries.

     "RETAINED AMOUNT" means the aggregate amount of Excess Cash Flow and Net
     Cash Proceeds that the Borrower is entitled to retain after making the
     mandatory prepayments specified in Sections 2.06(b)(i) and 2.06(b)(ii),
     respectively; provided, that any amount permitted to be included in such
                   --------
     aggregate amount shall not be so included until the related portion of
     Excess Cash Flow or Net Cash Proceeds, as the case may be, has been prepaid
     in accordance with, and to the extent required by, Section 2.06(b)(i) or
     2.06(b)(ii), as applicable.

     "ROLLING PERIOD" means (a) for purposes of calculating EBITDA used in
     determining compliance with the requirements of Section 5.04(a) for any
     month or fiscal quarter, as the case
<PAGE>

     may be, the consecutive 12-month period ending on the last day of such
     month, or the consecutive four-fiscal-quarter period ending on the last day
     of such fiscal quarter, respectively, including, as applicable, any amount
     set forth on Schedule II for a month occurring in such period, and (b) for
     all other purposes, (i) with respect to any month, as the case may be,
     ending on or prior to one year following the Initial Extension of Credit,
     the period commencing on the date of the Initial Extension of Credit and
     ending on the last day of such month or fiscal quarter, as the case may be,
     and (ii) with respect to any month or fiscal quarter, as the case may be,
     ending thereafter, the consecutive 12-month period ending on the last day
     of such month, or the consecutive four-fiscal-quarter period ending on the
     last day of such fiscal quarter, respectively.

     "SECURED HEDGE AGREEMENT" means any Hedge Agreement required or permitted
     under Article V that is entered into by and between any Loan Party and any
     Hedge Bank.

     "SECURED OBLIGATIONS" has the meaning specified in each of the Security
     Agreements.

     "SECURED PARTIES" means the Agent, the Lender Parties, the Hedge Banks and
     the other Persons the Obligations owing to which are or are purported to be
     secured by the Collateral under the terms of the Collateral Documents.

     "SECURITY AGREEMENTS" means the U.S. Security Agreement and the Canadian
     Security Agreement.

     "SINGLE EMPLOYER PLAN" means a single employer plan, as defined in Section
     4001(a)(15) of ERISA, that (a) is maintained for employees of any Loan
     Party or any ERISA Affiliate and no Person other than the Loan Parties and
     the ERISA Affiliates or (b) was so maintained and in respect of which any
     Loan Party or any ERISA Affiliate could have liability under Section 4069
     of ERISA in the event such plan has been or were to be terminated.

     "SOLVENT" and "SOLVENCY" mean, with respect to any Person on a particular
     date, that on such date (a) the fair value of the property of such Person
     is greater than the total amount of liabilities, including, without
     limitation, contingent liabilities, of such Person, (b) the present fair
     salable value of the assets of such Person is not less than the amount that
     will be required to pay the probable liability of such Person on its debts
     as they become absolute and matured, (c) such Person does not intend to,
     and does not believe that it will, incur debts or liabilities beyond such
     Person's ability to pay such debts and liabilities as they mature and (d)
     such Person is not engaged in business or a transaction, and is not about
     to engage in business or a transaction, for which such Person's property
     would constitute an unreasonably small capital.  The amount of contingent
     liabilities at any time shall be computed as the amount that, in the light
     of all the facts and circumstances existing at such time, represents the
     amount that can reasonably be expected to become an actual or matured
     liability.

     "STANDBY LETTER OF CREDIT" means any Letter of Credit issued under the
     Letter of Credit Facility, other than a Trade Letter of Credit.

     "SUBSIDIARY" of any Person means any corporation, partnership, joint
     venture, limited liability company, trust or estate of which (or in which)
     more than 50% of (a) the issued and outstanding capital stock having
     ordinary voting power to elect a majority of the Board of Directors of such
     corporation (irrespective of whether at the time capital stock of any other
     class or classes of such corporation shall or might have voting power upon
     the occurrence of any
<PAGE>

     contingency), (b) the interest in the capital or profits of such limited
     liability company, partnership or joint venture or (c) the beneficial
     interest in such trust or estate is at the time directly or indirectly
     owned or controlled by such Person, by such Person and one or more of its
     other Subsidiaries or by one or more of such Person's other Subsidiaries.

     "SURVIVING DEBT" has the meaning specified in Section 3.01(i).

     "SWING LINE ADVANCE" means an advance made by (a) the Swing Line Bank
     pursuant to Section 2.01(e) or (b) any Working Capital Lender pursuant to
     Section 2.02(b).

     "SWING LINE BANK" has the meaning specified in the recital of parties to
     this Agreement.

     "SWING LINE BORROWING" means a borrowing consisting of a Swing Line Advance
     made by the Swing Line Bank pursuant to Section 2.01(e) or the Working
     Capital Lenders pursuant to Section 2.02(b).

     "SWING LINE COMMITMENT" means, with respect to the Swing Line Bank at any
     time, the amount set forth opposite the Swing Line Bank's name on Schedule
     I hereto under the caption "Swing Line Commitment" or, if the Swing Line
     Bank has entered into an Assignment and Acceptance, set forth for the Swing
     Line Bank in the Register maintained by the Agent pursuant to Section
     8.07(d) as the Swing Line Bank's "Swing Line Commitment", as such amount
     may be reduced at or prior to such time pursuant to Section 2.05.

     "SWING LINE FACILITY" has the meaning specified in Section 2.01(e).

     "TARP" means TARP (Europe) Ltd., a company organized under the laws of
     England and Wales.

     "TARP ACQUISITION AGREEMENT" means the Asset Purchase Agreement dated as of
     October 1, 1996, as amended by the Mutual Release Agreement dated
     September, 1997 and the Amendment to the Asset Purchase Agreement dated as
     of December 4, 1998, between and among the Borrower, Technical Assistance
     Research Programs, Inc. (formerly known as TARP, Inc.), a District of
     Columbia corporation, and Tarp Information Systems, Inc., a Maryland
     corporation, John Goodman and Marc Grainer.

     "TARP EARNOUT" means the earnout arrangement pursuant to the TARP
     Acquisition Agreement.

     "TAXES" has the meaning specified in Section 2.12(a).

     "TAX SHARING AGREEMENT" has the meaning specified in Section 3.01(a)(xxv).

     "TERM A ADVANCE" has the meaning specified in Section 2.01(a).

     "TERM A BORROWING" means a borrowing consisting of simultaneous Term A
     Advances of the same Type made by the Term A Lenders.

     "TERM A COMMITMENT" means, with respect to any Term A Lender at any time,
     the amount set forth opposite such Lender's name on Schedule I hereto under
     the caption "Term A
<PAGE>

     Commitment" or, if such Lender has entered into one or more Assignment and
     Acceptances, the aggregate amount set forth for such Lender in the Register
     maintained by the Agent pursuant to Section 8.07(d) as such Lender's "Term
     A Commitment".

     "TERM A FACILITY" means, at any time, the aggregate amount of the Term A
     Lenders' Term A Commitments at such time.

     "TERM A LENDER" means any Lender that has a Term A Commitment.

     "TERM A NOTE" means a promissory note of the Borrower payable to the order
     of any Term A Lender, in substantially the form of Exhibit A-1 hereto,
     evidencing the indebtedness of the Borrower to such Lender resulting from
     the Term A Advances  made by such Lender to the extent required to be
     issued pursuant to Section 2.15.

     "TERM B ADVANCE" has the meaning specified in Section 2.01(b).

     "TERM B BORROWING" means a borrowing consisting of simultaneous Term B
     Advances of the same Type made by the Term B Lenders.

     "TERM B COMMITMENT" means, with respect to any Term B Lender, the amount
     set forth opposite such Lender's name on Schedule I hereto under the
     caption "Term B Commitment" or, if such Lender has entered into one or more
     Assignment and Acceptances, the aggregate amount set forth for such Lender
     in the Register maintained by the Agent pursuant to Section 8.07(d) as such
     Lender's "Term B Commitment".

     "TERM B FACILITY" means, at any time, the aggregate amount of the Term B
     Lenders' Term B Commitments at such time.

     "TERM B LENDER" means any Lender that has a Term B Commitment.

     "TERM B NOTE" means a promissory note of the Borrower payable to the order
     of any Term B Lender, in substantially the form of Exhibit A-2 hereto,
     evidencing the indebtedness of the Borrower to such Lender resulting from
     the Term B Advances made by such Lender to the extent required to be issued
     pursuant to Section 2.15.

     "TERM C ADVANCE" has the meaning specified in Section 2.01(c).

     "TERM C BORROWING" means a borrowing consisting of simultaneous Term C
     Advances of the same Type made by the Term C Lenders.

     "TERM C COMMITMENT" means, with respect to any Term C Lender, the amount
     set forth opposite such Lender's name on Schedule I hereto under the
     caption "Term C Commitment" or, if such Lender has entered into one or more
     Assignment and Acceptances, the aggregate amount set forth for such Lender
     in the Register maintained by the Agent pursuant to Section 8.07(d) as such
     Lender's "Term C Commitment".

     "TERM C FACILITY" means, at any time, the aggregate amount of the Term C
     Lenders' Term C Commitments at such time.
<PAGE>

     "TERM C LENDER" means any Lender that has a Term C Commitment.

     "TERM C NOTE" means a promissory note of the Borrower payable to the order
     of any Term C Lender, in substantially the form of Exhibit A-3 hereto,
     evidencing the indebtedness of the Borrower to such Lender resulting from
     the Term C Advances made by such Lender to the extent required to be issued
     pursuant to Section 2.15.

     "TERM ADVANCE" means a Term A Advance, a Term B Advance or a Term C
     Advance.

     "TERM COMMITMENT" means a Term A Commitment, a Term B Commitment or a Term
     C Commitment.

     "TERM LENDER" means a Term A Lender, a Term B Lender or a Term C Lender.

     "TERMINATION DATE" means (a) for purposes of the Term A Facility, the
     Working Capital Facility, the Swing Line Facility and the Letter of Credit
     Facility, the earlier of (x) December 31, 2001 and (y) the date of
     termination in whole of the Term Commitments, the Swing Line Commitment,
     the Letter of Credit Commitment and the Working Capital Commitments
     pursuant to Section 2.05 or 6.01 (the "COMMITMENT TERMINATION DATE"), (b)
     for purposes of the Term B Facility, the earlier of (x) December 31, 2002
     and (y) the Commitment Termination Date, and (c) for purposes of the Term C
     Facility, the earlier of (x) December 31, 2003 and (y) the Commitment
     Termination Date.

     "TLSP INVESTMENTS" means TLSP Investments, Inc., a Delaware corporation and
     wholly-owned Subsidiary of the Borrower.

     "TLSP INVESTMENTS SUBORDINATED DEBT" means the indebtedness evidenced by
     (a) the promissory note dated June 30, 1999 made by the Borrower, as payor,
     to TLSP Investments, as payee, in a face amount of up to $500,000,000 and
     (b) the promissory note dated June 30, 1999 made by the TeleSpectrum
     Worldwide (Canada) Inc., as payor, to TLSP Investments, as payee, in a face
     amount of up to $5,500,000, as such promissory note may be amended,
     supplemented or otherwise modified from time to time in accordance with its
     terms, the TLSP Investments Subordination Agreement and the terms of this
     Agreement.

     "TLSP INVESTMENTS SUBORDINATION AGREEMENT" means a subordination agreement
     in the form of Exhibit M executed by TLSP Investments, as amended,
     supplemented or otherwise modified in accordance with its terms and the
     terms of this Agreement.

     "TLSP SUBORDINATED DEBT" means the TLSP Investments Subordinated Debt and
     the TLSP Trademarks Subordinated Debt.

     "TLSP SUBORDINATION AGREEMENTS" means, collectively, the TLSP Investments
     Subordination Agreement and the TLSP Trademarks Subordination Agreement.

     "TLSP TRADEMARKS" means TLSP Trademarks, Inc., a Delaware corporation and
     wholly-owned Subsidiary of the Borrower.

     "TLSP TRADEMARKS SUBORDINATED DEBT" means the indebtedness evidenced by the
     promissory note dated June 30, 1999 made by the Borrower, as payor, to TLSP
     Trademarks, as payee, in a face amount of up to $50,000,000, as such
     promissory note may be amended,
<PAGE>

     supplemented or otherwise modified from time to time in accordance with its
     terms, the TLSP Trademarks Subordination Agreement and the terms of this
     Agreement.

     "TLSP TRADEMARKS SUBORDINATION AGREEMENT" means a subordination agreement
     in the form of Exhibit M executed by TLSP Trademarks, as amended,
     supplemented or otherwise modified in accordance with its terms and the
     terms of this Agreement.



     "TRADE LETTER OF CREDIT" means any Letter of Credit that is issued under
     the Letter of Credit Facility for the benefit of a supplier of services to
     the Borrower or any of its Subsidiaries to effect payment for such
     services.

     "TRANSACTION DOCUMENTS" means, collectively, the Loan Documents and the
     Related Documents.

     "TRANSACTION FEES AND EXPENSES" means those fees and expenses (including
     attorneys' fees) incurred by the Borrower in connection with the Merger.

     "TYPE" refers to the distinction between Advances bearing interest at the
     Base Rate and Advances bearing interest at the Eurodollar Rate.

     "U.S. SUBSIDIARY" means any Subsidiary of the Borrower organized under the
     laws of the United States or one of the States of the United States.

     "UNUSED WORKING CAPITAL COMMITMENT" means, with respect to any Working
     Capital Lender at any time, (a) such Lender's Working Capital Commitment at
     such time minus (b) the sum of (i) the aggregate principal amount of all
               -----
     Working Capital Advances, Swing Line Advances and Letter of Credit Advances
     made by such Lender (in its capacity as a Lender and not as Swing Line Bank
     or Issuing Bank) and outstanding at such time, plus (ii) such Lender's Pro
     Rata Share of (A) the aggregate Available Amount of all Letters of Credit
     outstanding at such time, (B) the aggregate principal amount of all Letter
     of Credit Advances made by the Issuing Bank pursuant to Section 2.03(c) and
     outstanding at such time and (C) the aggregate principal amount of all
     Swing Line Advances made by the Swing Line Bank pursuant to Section 2.01(e)
     and outstanding at such time.

     "U.S. GUARANTY" means a guaranty made by each U.S. Subsidiary of the
     Borrower in favor of the Agent, in substantially the form of Exhibit F-1,
     together with each other guaranty made by a U.S. Subsidiary of the Borrower
     or guaranty supplement thereto and delivered pursuant to Section 5.01(j) or
     5.01(k), in each case as amended, supplemented or otherwise modified from
     time to time in accordance with its terms.

     "U.S. SECURITY AGREEMENT" has the meaning specified in Section
     3.01(a)(iii).

     "VOTING INTERESTS" means shares of capital stock issued by a corporation,
     or equivalent Equity Interests in any other Person, the holders of which
     are ordinarily, in the absence of contingencies, entitled to vote for the
     election of directors (or persons performing similar functions) of such
     Person, even if the right so to vote has been suspended by the happening of
     such a contingency.
<PAGE>

     "WELFARE PLAN" means a welfare plan, as defined in Section 3(1) of ERISA,
     that is maintained for employees of any Loan Party or in respect of which
     any Loan Party could have a liability.

     "WITHDRAWAL LIABILITY" has the meaning specified in Part I of Subtitle E of
     Title IV of ERISA.

     "WORKING CAPITAL ADVANCE" has the meaning specified in Section 2.01(d).

     "WORKING CAPITAL BORROWING" means a borrowing consisting of simultaneous
     Working Capital Advances of the same Type made by the Working Capital
     Lenders.

     "WORKING CAPITAL COMMITMENT" means, with respect to any Working Capital
     Lender at any time, the amount set forth opposite such Lender's name on
     Schedule I hereto under the caption "Working Capital Commitment" or, if
     such Lender has entered into one or more Assignment and Acceptances, set
     forth for such Lender in the Register maintained by the Agent pursuant to
     Section 8.07(d) as such Lender's "Working Capital Commitment", as such
     amount may be reduced at or prior to such time pursuant to Section 2.05.

     "WORKING CAPITAL FACILITY" means, at any time, the aggregate amount of the
     Working Capital Lenders' Working Capital Commitments at such time.

     "WORKING CAPITAL LENDER" means any Lender that has a Working Capital
     Commitment.

     "WORKING CAPITAL NOTE" means a promissory note of the Borrower payable to
     the order of any Working Capital Lender, in substantially the form of
     Exhibit A-4 hereto, evidencing the aggregate indebtedness of the Borrower
     to such Lender resulting from the Working Capital Advances made by such
     Lender to the extent required to be issued pursuant to Section 2.15.

     SECTION 1.02.  Computation of Time Periods; Other Definitional Provisions.
                    ----------------------------------------------------------
In this Agreement and the other Loan Documents, in the computation of periods of
time from a specified date to a later specified date, the word "from" means
"from and including" and the words "to" and "until" each mean "to but
excluding".  References in the Loan Documents to any agreement or contract "as
amended" shall mean and be a reference to such agreement or contract as amended,
amended and restated, supplemented or otherwise modified from time to time in
accordance with its terms.

     SECTION 1.03.  Accounting Terms.  All accounting terms not specifically
                    ----------------
defined herein shall be construed in accordance with generally accepted
accounting principles consistent with those applied in the preparation of the
financial statements referred to in Section 4.01(f) ("GAAP").
<PAGE>

                                  ARTICLE II

                       AMOUNTS AND TERMS OF THE ADVANCES
                           AND THE LETTERS OF CREDIT

     SECTION 2.01.  The Advances and the Letters of Credit.  (a)  The Term A
                    --------------------------------------
Advances.  Each Term A Lender severally agrees, on the terms and conditions
hereinafter set forth, to make a single advance (a "TERM A ADVANCE") to the
Borrower on any Business Day during the period from the date hereof until June
30, 1999 in an amount not to exceed such Lender's Term A Commitment at such
time.  The Term A Borrowing shall consist of Term A Advances made simultaneously
by the Term A Lenders ratably according to their Term A Commitments.  Amounts
borrowed under this Section 2.01(a) and repaid or prepaid may not be reborrowed.

     (b) The Term B Advances.  Each Term B Lender severally agrees, on the terms
         -------------------
and conditions hereinafter set forth, to make a single advance (a "TERM B
ADVANCE") to the Borrower on any Business Day that the Term A Advances shall be
made in an amount not to exceed such Lender's Term B Commitment at such time.
The Term B Borrowing shall consist of Term B Advances made simultaneously by the
Term B Lenders ratably according to their Term B Commitments.  Amounts borrowed
under this Section 2.01(b) and repaid or prepaid may not be reborrowed.

     (c) The Term C Advance.  Each Term C Lender severally agrees, on the terms
         ------------------
and conditions hereinafter set forth, to make a single advance (a "TERM C
ADVANCE") to the Borrower on any Business Day that the Term A Advances shall be
made in an amount not to exceed such Lender's Term C Commitment at such time.
The Term C Borrowing shall consist of Term C Advances made simultaneously by the
Term C Lenders ratably according to the Term C Commitments.  Amounts borrowed
under this Section 2.01(c) and repaid or prepaid may not be reborrowed.

     (d) The Working Capital Advances.  Each Working Capital Lender severally
         ----------------------------
agrees, on the terms and conditions hereinafter set forth, to make advances
(each a "WORKING CAPITAL ADVANCE") to the Borrower from time to time on any
Business Day during the period from the date hereof until the Termination Date
in an amount for each such Advance not to exceed such Lender's Unused Working
Capital Commitment at such time.  Each Working Capital Borrowing shall be in an
aggregate amount of $500,000 or an integral multiple of $100,000 in excess
thereof (other than a Borrowing the proceeds of which shall be used solely to
repay or prepay in full outstanding Letter of Credit Advances made by the
Issuing Bank) and shall consist of Working Capital Advances made simultaneously
by the Working Capital Lenders ratably according to their Working Capital
Commitments.  Within the limits of each Working Capital Lender's Unused Working
Capital Commitment in effect from time to time, the Borrower may borrow under
this Section 2.01(d), prepay pursuant to Section 2.06(a) and reborrow under this
Section 2.01(d).

     (e) The Swing Line Advances.  The Borrower may request the Swing Line Bank
         -----------------------
to make, and the Swing Line Bank agrees, on the terms and conditions hereinafter
set forth, to make a Swing Line Advance from time to time on any Business Day
during the period from the date hereof until the Termination Date (i) in an
aggregate amount not to exceed at any time outstanding $5,000,000 (the "SWING
LINE FACILITY") and (ii) in an amount for each such Swing Line Borrowing not to
exceed the aggregate of the Unused Working Capital Commitments of the Working
Capital Lenders at such time.  No Swing Line Advance shall be used for the
purpose of funding the payment of principal of any other Swing Line Advance.
Each Swing Line Borrowing shall be in an amount of $250,000 or an integral
multiple of $100,000 in excess thereof and shall be made as a Base Rate Advance.
Within the limits of
<PAGE>

the Swing Line Facility and within the limits referred to in clause (ii) above,
so long as the Swing Line Bank makes Swing Line Advances, the Borrower may
borrow under this Section 2.01(e), repay pursuant to Section 2.04(c) or prepay
pursuant to Section 2.06(a) and reborrow under this Section 2.01(e).

     (f) Letters of Credit.  The Issuing Bank agrees, on the terms and
         -----------------
conditions hereinafter set forth, to issue letters of credit (the "LETTERS OF
CREDIT") for the account of the Borrower from time to time on any Business Day
during the period from the date hereof until 60 days before the Termination Date
in an aggregate Available Amount (i) for all Letters of Credit not to exceed at
any time the lesser of (x) the Letter of Credit Facility at such time and (y)
the Issuing Bank's Letter of Credit Commitment at such time and (ii) for each
such Letter of Credit not to exceed Unused Working Capital Commitments of the
Working Capital Lenders at such time.  No Letter of Credit shall have an
expiration date (including all rights of the Borrower or the beneficiary to
require renewal) later than the earlier of 60 days before the Termination Date
and (A) in the case of a Standby Letter of Credit, one year after the date of
issuance thereof and (B) in the case of a Trade Letter of Credit, 60 days after
the date of issuance thereof.  Within the limits of the Letter of Credit
Facility, and subject to the limits referred to above, the Borrower may request
the issuance of Letters of Credit under this Section 2.01(f), repay any Letter
of Credit Advances resulting from drawings thereunder pursuant to Section
2.03(c) and request the issuance of additional Letters of Credit under this
Section 2.01(f).

     SECTION 2.02.  Making the Advances.  (a)  Except as otherwise provided in
                    -------------------
Section 2.02(b) or Section 2.03, each Borrowing shall be made on notice, given
not later than 11:00 A.M. (New York City time) on the third Business Day prior
to the date of the proposed Borrowing in the case of a Borrowing consisting of
Eurodollar Rate Advances, or the first Business Day prior to the date of the
proposed Borrowing in the case of a Borrowing consisting of Base Rate Advances,
by the Borrower to the Agent, which shall give to each Appropriate Lender prompt
notice thereof by telex or telecopier. Each such notice of a Borrowing (a
"NOTICE OF BORROWING") shall be in writing, or by telex or telecopier, in
substantially the form of Exhibit B hereto, specifying therein the requested (i)
date of such Borrowing, (ii) Facility under which such Borrowing is to be made,
(iii) Type of Advances comprising such Borrowing, (iv) aggregate amount of such
Borrowing and (v) in the case of a Borrowing consisting of Eurodollar Rate
Advances, initial Interest Period for each such Advance. Each Appropriate Lender
shall, before 11:00 A.M. (New York City time) on the date of such Borrowing,
make available for the account of its Applicable Lending Office to the Agent at
the Agent's Account, in same day funds, such Lender's ratable portion of such
Borrowing in accordance with the respective Commitments under the applicable
Facility of such Lender and the other Appropriate Lenders. After the Agent's
receipt of such funds and upon fulfillment of the applicable conditions set
forth in Article III, the Agent will make such funds available to the Borrower
by crediting the Borrower's Account; provided, however, that, in the case of any
Working Capital Borrowing, the Agent shall first make a portion of such funds
equal to the aggregate principal amount of any Swing Line Advances and Letter of
Credit Advances made by the Swing Line Bank or the Issuing Bank, as the case may
be, and by any other Working Capital Lender and outstanding on the date of such
Working Capital Borrowing, plus interest accrued and unpaid thereon to and as of
such date, available to the Swing Line Bank and the Issuing Bank and such other
Working Capital Lenders for repayment of such Swing Line Advances and Letter of
Credit Advances.

          (b) Each Swing Line Borrowing shall be made on notice, given not later
than 11:00 A.M. (New York City time) on the date of the proposed Swing Line
Borrowing, by the Borrower to the Swing Line Bank and the Agent. Each such
notice of a Swing Line Borrowing (a "NOTICE OF SWING LINE BORROWING"), shall be
in writing, by telex or telecopier, in substantially the form of Exhibit B
hereto, specifying therein the requested (i) date of such Borrowing (which shall
be a Business Day), (ii) amount of such Borrowing and (iii) maturity of such
Borrowing (which maturity shall be no later than the
<PAGE>

seventh day after the requested date of such Borrowing). The Swing Line Bank
will make the amount thereof available to the Agent at the Agent's Account, in
same day funds. After the Agent's receipt of such funds and upon fulfillment of
the applicable conditions set forth in Article III, the Agent will make such
funds available to the Borrower by crediting the Borrower's Account. Upon
written demand by the Swing Line Bank with a copy of such demand to the Agent,
each other Working Capital Lender shall purchase from the Swing Line Bank, and
the Swing Line Bank shall sell and assign to each such other Working Capital
Lender, such other Lender's Pro Rata Share of such outstanding Swing Line
Advance as of the date of such demand, by making available for the account of
its Applicable Lending Office to the Agent for the account of the Swing Line
Bank, by deposit to the Agent's Account, in same day funds, an amount equal to
the portion of the outstanding principal amount of such Swing Line Advance to be
purchased by such Lender. The Borrower hereby agrees to each such sale and
assignment. Each Working Capital Lender agrees to purchase its Pro Rata Share of
an outstanding Swing Line Advance on (i) the Business Day on which demand
therefor is made by the Swing Line Bank, provided that notice of such demand is
given not later than 11:00 A.M. (New York City time) on such Business Day or
(ii) the first Business Day next succeeding such demand if notice of such demand
is given after such time. Upon any such assignment by the Swing Line Bank to any
other Working Capital Lender of a portion of a Swing Line Advance, the Swing
Line Bank represents and warrants to such other Lender that the Swing Line Bank
is the legal and beneficial owner of such interest being assigned by it, but
makes no other representation or warranty and assumes no responsibility with
respect to such Swing Line Advance, the Loan Documents or any Loan Party. If and
to the extent that any Working Capital Lender shall not have so made the amount
of such Swing Line Advance available to the Agent, such Working Capital Lender
agrees to pay to the Agent forthwith on demand such amount together with
interest thereon, for each day from the date of demand by the Swing Line Bank
until the date such amount is paid to the Agent, at the Federal Funds Rate. If
such Lender shall pay to the Agent such amount for the account of the Swing Line
Bank on any Business Day, such amount so paid in respect of principal shall
constitute a Swing Line Advance made by such Lender on such Business Day for
purposes of this Agreement, and the outstanding principal amount of the Swing
Line Advance made by the Swing Line Bank shall be reduced by such amount on such
Business Day.

          (c) Anything in subsection (a) above to the contrary notwithstanding,
(i) the Borrower may not select Eurodollar Rate Advances for the initial
Borrowing hereunder or for any Borrowing if the aggregate amount of such
Borrowing is less than $1,000,000 or if the obligation of the Appropriate
Lenders to make Eurodollar Rate Advances shall then be suspended pursuant to
Section 2.09 or 2.10 and (ii) with respect to Borrowings consisting of
Eurodollar Rate Advances, the Term A Advances, the Term B Advances and the
Working Capital Advances may not be outstanding as part of more than eight
separate Borrowings in the aggregate.

          (d) Each Notice of Borrowing and Notice of Swing Line Borrowing shall
be irrevocable and binding on the Borrower.  In the case of any Borrowing that
the related Notice of Borrowing specifies is to be comprised of Eurodollar Rate
Advances, the Borrower shall indemnify each Appropriate Lender against any loss,
cost or expense incurred by such Lender as a result of any failure to fulfill on
or before the date specified in such Notice of Borrowing for such Borrowing the
applicable conditions set forth in Article III, including, without limitation,
any loss (including loss of anticipated profits), cost or expense incurred by
reason of the liquidation or reemployment of deposits or other funds acquired by
such Lender to fund the Advance to be made by such Lender as part of such
Borrowing when such Advance, as a result of such failure, is not made on such
date.

          (e) Unless the Agent shall have received notice from an Appropriate
Lender prior to the date of any Borrowing under a Facility under which such
Lender has a Commitment that such Lender
<PAGE>

will not make available to the Agent such Lender's ratable portion of such
Borrowing, the Agent may assume that such Lender has made such portion available
to the Agent on the date of such Borrowing in accordance with subsection (a) or
(b) of this Section 2.02 and the Agent may, in reliance upon such assumption,
make available to the Borrower on such date a corresponding amount. If and to
the extent that such Lender shall not have so made such ratable portion
available to the Agent, such Lender and the Borrower severally agree to repay or
pay to the Agent forthwith on demand such corresponding amount and to pay
interest thereon, for each day from the date such amount is made available to
the Borrower until the date such amount is repaid or paid to the Agent, at (i)
in the case of the Borrower, the interest rate applicable at such time under
Section 2.07 to Advances comprising such Borrowing and (ii) in the case of such
Lender, the Federal Funds Rate. If such Lender shall pay to the Agent such
corresponding amount, such amount so paid in respect of principal shall
constitute such Lender's Advance as part of such Borrowing for all purposes.

          (f) The failure of any Lender to make the Advance to be made by it as
part of any Borrowing shall not relieve any other Lender of its obligation, if
any, hereunder to make its Advance on the date of such Borrowing, but no Lender
shall be responsible for the failure of any other Lender to make the Advance to
be made by such other Lender on the date of any Borrowing.

          SECTION 2.03.  Issuance of and Drawings and Reimbursement Under
                         ------------------------------------------------
Letters of Credit.  (a)  Request for Issuance.  Each Letter of Credit shall be
-----------------        --------------------
issued upon notice, given not later than 11:00 A.M. (New York City time) on the
fifth Business Day prior to the date of the proposed issuance of such Letter of
Credit, by the Borrower to the Issuing Bank, which shall give to the Agent
prompt notice thereof by telex or telecopier.  Each such notice of issuance of a
Letter of Credit (a "NOTICE OF ISSUANCE") shall be by telex or telecopier,
specifying therein the requested (A) date of such issuance (which shall be a
Business Day), (B) Available Amount of such Letter of Credit, (C) expiration
date of such Letter of Credit, (D) name and address of the beneficiary of such
Letter of Credit and (E) form of such Letter of Credit, and shall be accompanied
by such application and agreement for letter of credit as the Issuing Bank may
specify to the Borrower for use in connection with such requested Letter of
Credit (a "LETTER OF CREDIT AGREEMENT").  If the requested form of such Letter
of Credit is acceptable to the Issuing Bank in its sole discretion, the Issuing
Bank will, upon fulfillment of the applicable conditions set forth in Article
III, make such Letter of Credit available to the Borrower at its office referred
to in Section 8.02 or as otherwise agreed with the Borrower in connection with
such issuance.  In the event and to the extent that the provisions of any Letter
of Credit Agreement shall conflict with this Agreement, the provisions of this
Agreement shall govern.  Each Existing Letter of Credit is hereby deemed to be
(a) issued by the Issuing Bank on and as of the Initial Extension of Credit and
(b) an issuance of a Letter of Credit for all purposes under this Agreement.

          (b) Letter of Credit Reports.  The Issuing Bank shall furnish (A) to
              ------------------------
the Agent on the first Business Day of each week a written report summarizing
issuance and expiration dates of Letters of Credit issued during the previous
week and drawings during such week under all Letters of Credit, (B) to each
Working Capital Lender on the first Business Day of each calendar quarter a
written report summarizing issuance and expiration dates of Letters of Credit
issued during the preceding quarter and drawings during such calendar quarter
under all Letters of Credit and (C) to the Agent and each Working Capital Lender
on the first Business Day of each calendar quarter a written report setting
forth the average daily aggregate Available Amount during the preceding calendar
quarter of all Letters of Credit.

          (c) Drawing and Reimbursement.  The payment by the Issuing Bank of a
              -------------------------
draft drawn under any Letter of Credit shall constitute for all purposes of this
Agreement the making by the Issuing Bank of a Letter of Credit Advance, which
shall be a Base Rate Advance, in the amount of such
<PAGE>

draft. In the event of any drawing under a Letter of Credit, the Issuing Bank
shall promptly notify the Agent, and the Agent shall promptly notify each
Working Capital Lender and each Working Capital Lender shall purchase from the
Issuing Bank, and the Issuing Bank shall sell and assign to each such Working
Capital Lender, such Lender's Pro Rata Share of such outstanding Letter of
Credit Advance as of the date of such purchase, by making available for the
account of its Applicable Lending Office to the Agent for the account of the
Issuing Bank, by deposit to the Agent's Account, in same day funds, an amount
equal to the portion of the outstanding principal amount of such Letter of
Credit Advance to be purchased by such Lender. Promptly after receipt thereof,
the Agent shall transfer such funds to the Issuing Bank. The Borrower hereby
agrees to each such sale and assignment. Each Working Capital Lender agrees to
purchase its Pro Rata Share of an outstanding Letter of Credit Advance on (i)
the Business Day on which notice of the drawing under the related Letter of
Credit is given by the Issuing Bank, provided such notice is given not later
than 1:00 P.M. (New York City time) on such Business Day or (ii) the first
Business Day next succeeding such demand if such notice is given after such
time. Upon any such assignment by the Issuing Bank to any other Working Capital
Lender of a portion of a Letter of Credit Advance, the Issuing Bank represents
and warrants to such other Lender that the Issuing Bank is the legal and
beneficial owner of such interest being assigned by it, free and clear of any
liens, but makes no other representation or warranty and assumes no
responsibility with respect to such Letter of Credit Advance, the Loan Documents
or any Loan Party. If and to the extent that any Working Capital Lender shall
not have so made the amount of such Letter of Credit Advance available to the
Agent, such Working Capital Lender agrees to pay to the Agent forthwith on
demand such amount together with interest thereon, for each day from the date of
demand by the Issuing Bank until the date such amount is paid to the Agent, at
the Federal Funds Rate for its account or the account of the Issuing Bank, as
applicable. If such Lender shall pay to the Agent such amount for the account of
the Issuing Bank on any Business Day, such amount so paid in respect of
principal shall constitute a Letter of Credit Advance made by such Lender on
such Business Day for purposes of this Agreement, and the outstanding principal
amount of the Letter of Credit Advance made by the Issuing Bank shall be reduced
by such amount on such Business Day.

          (d) Failure to Make Letter of Credit Advances.  The failure of any
              -----------------------------------------
Lender to make the Letter of Credit Advance to be made by it on the date
specified in Section 2.03(c) shall not relieve any other Lender of its
obligation hereunder to make its Letter of Credit Advance on such date, but no
Lender shall be responsible for the failure of any other Lender to make the
Letter of Credit Advance to be made by such other Lender on such date.
<PAGE>

          SECTION 2.04.  Repayment of Advances.  (a)  Term Advances.  The
                         ---------------------        -------------
Borrower shall repay to the Agent for the ratable account of the Term A Lenders,
the Term B Lenders and Term C Lenders  the aggregate outstanding principal
amount of the Term A Advances, the Term B Advances and the Term C Advances,
respectively, on the following dates in the amounts indicated (which amounts
shall be reduced as a result of the application of prepayments in accordance
with the order of priority set forth in Section 2.06):

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------
            Date                                                 Amount
----------------------------                             -----------------------
----------------------------------------------------------------------------------------------------------
                                     Term Loan A               Term Loan B              Term Loan C
                              -------------------------  -----------------------  ------------------------
----------------------------------------------------------------------------------------------------------
<S>                           <C>                        <C>                      <C>
September 30, 1999                              166,667                  166,666                   200,000
----------------------------------------------------------------------------------------------------------
December 31, 1999                             1,833,333                   83,334                   100,000
----------------------------------------------------------------------------------------------------------
March 31, 2000                                2,000,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
June 30, 2000                                 2,000,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
September 30, 2000                            2,000,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
December 31, 2000                             2,000,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
March 31, 2001                                2,500,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
June 30, 2001                                 2,500,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
September 30, 2001                            2,500,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
December 31, 2001                             2,500,000                   62,500                   100,000
----------------------------------------------------------------------------------------------------------
March 31, 2002                                                         4,750,000                   200,000
----------------------------------------------------------------------------------------------------------
June 30, 2002                                                          4,750,000                   200,000
----------------------------------------------------------------------------------------------------------
September 30, 2002                                                     4,750,000                   250,000
----------------------------------------------------------------------------------------------------------
December 31, 2002                                                      5,000,000                   250,000
----------------------------------------------------------------------------------------------------------
March 31, 2003                                                                                  11,000,000
----------------------------------------------------------------------------------------------------------
June 30, 2003                                                                                   11,000,000
----------------------------------------------------------------------------------------------------------
September 30, 2003                                                                              11,000,000
----------------------------------------------------------------------------------------------------------
December 31, 2003                                                                               15,000,000
----------------------------------------------------------------------------------------------------------
</TABLE>

provided, however, that the final principal installment of the Term A Facility,
the Term B Facility and the Term C Facility, respectively, shall in any event
and in each case be in an amount equal to the aggregate principal amount of the
Term A Advances, the Term B Advances and the Term C Advances, respectively then
outstanding.

          (b) Working Capital Advances.  The Borrower shall repay to the Agent
              ------------------------
for the ratable account of the Working Capital Lenders on the Termination Date
the aggregate outstanding principal amount of the Working Capital Advances then
outstanding.

          (c) Swing Line Advances.  The Borrower shall repay to the Agent for
              -------------------
the account of the Swing Line Bank and each other Working Capital Lender that
has made a Swing Line Advance the outstanding principal amount of each Swing
Line Advance made by each of them on the earlier of the maturity date specified
in the applicable Notice of Swing Line Borrowing (which maturity shall be no
later than the seventh day after the requested date of such Borrowing) and the
Termination Date.

          (d) Letter of Credit Advances.  (i)  The Borrower shall repay to the
              -------------------------
Agent for the account of the Issuing Bank and each other Working Capital Lender
that has made a Letter of Credit
<PAGE>

Advance on the earlier of demand by the Agent and the Termination Date the
outstanding principal amount of each Letter of Credit Advance made by each of
them.

          (ii) The Obligations of the Borrower under this Agreement, any Letter
of Credit Agreement and any other agreement or instrument relating to any Letter
of Credit shall be unconditional and irrevocable, and shall be paid strictly in
accordance with the terms of this Agreement, such Letter of Credit Agreement and
such other agreement or instrument under all circumstances, including, without
limitation, the following circumstances:

          (A) any lack of validity or enforceability of any Loan Document, any
     Letter of Credit Agreement, any Letter of Credit or any other agreement or
     instrument relating thereto (all of the foregoing being, collectively, the
     "L/C RELATED DOCUMENTS");

          (B) any change in the time, manner or place of payment of, or in any
     other term of, all or any of the Obligations of the Borrower in respect of
     any L/C Related Document or any other amendment or waiver of or any consent
     to departure from all or any of the L/C Related Documents;

          (C) the existence of any claim, set-off, defense or other right that
     the Borrower may have at any time against any beneficiary or any transferee
     of a Letter of Credit (or any Persons for whom any such beneficiary or any
     such transferee may be acting), the Issuing Bank or any other Person,
     whether in connection with the transactions contemplated by the L/C Related
     Documents or any unrelated transaction;

          (D) any statement or any other document presented under a Letter of
     Credit proving to be forged, fraudulent, invalid or insufficient in any
     respect or any statement therein being untrue or inaccurate in any respect;

          (E) payment by the Issuing Bank under a Letter of Credit against
     presentation of a draft or certificate that does not strictly comply with
     the terms of such Letter of Credit;

          (F) any exchange, release or non-perfection of any Collateral or other
     collateral, or any release or amendment or waiver of or consent to
     departure from the Guaranties or any other guarantee, for all or any of the
     Obligations of the Borrower in respect of the L/C Related Documents; or

          (G) any other circumstance or happening whatsoever, whether or not
     similar to any of the foregoing, including, without limitation, any other
     circumstance that might otherwise constitute a defense available to, or a
     discharge of, the Borrower or a guarantor.

          SECTION 2.05.  Termination or Reduction of the Commitments.  (a)
                         -------------------------------------------
Optional.  The Borrower may, upon at least three Business Days' notice to the
--------
Agent, terminate in whole or reduce in part the unused portions of the Term A
Commitments, the Term B Commitments, the Term C Commitments, the Swing Line
Commitment and the Letter of Credit Facility and the Unused Working Capital
Commitments; provided, however, that each partial reduction of a Facility (i)
shall be in an aggregate amount of $1,000,000 or an integral multiple of
$500,000 in excess thereof and (ii) shall be made ratably among the Appropriate
Lenders in accordance with their Commitments with respect to such Facility.
<PAGE>

          (b)  Mandatory. (i) On the date of the Term A Borrowing, after giving
effect to such Term A Borrowing, and from time to time thereafter upon each
repayment or prepayment of the Term A Advances, the aggregate Term A Commitments
of the Term A Lenders shall be automatically and permanently reduced, on a pro
rata basis, by an amount equal to the amount by which the aggregate Term A
Commitments immediately prior to such reduction exceed the aggregate unpaid
principal amount of the Term A Advances then outstanding.

          (ii) On the date of the Term B Borrowing, after giving effect to such
Term B Borrowing, and from time to time thereafter upon each repayment or
prepayment of the Term B Advances, the aggregate Term B Commitments of the Term
B Lenders shall be automatically and permanently reduced, on a pro rata basis,
by an amount equal to the amount by which the aggregate Term B Commitments
immediately prior to such reduction exceed the aggregate unpaid principal amount
of the Term B Advances then outstanding.

          (iii)  On the date of the Term C Borrowing, after giving effect to
such Term C Borrowing, and from time to time thereafter upon each repayment or
prepayment of the Term C Advances, the aggregate Term C Commitments of the Term
C Lenders shall be automatically and permanently reduced, on a pro-rata basis,
by an amount equal to the amount by which the aggregate Term C Commitments
immediately prior to such reduction exceed the aggregate unpaid principal amount
of the Term C Advances then outstanding.

          (iv) The Working Capital Facility shall be automatically and
permanently reduced on each date on which prepayment thereof is required to be
made pursuant to Section 2.06(b)(i) or (ii) in an amount equal to the applicable
Reduction Amount, provided that each such reduction of the Working Capital
Facility shall be made ratably among the Working Capital Lenders in accordance
with their Working Capital Commitments.

          (v) The Swing Line Facility and the Letter of Credit Facility shall
each be automatically and permanently reduced from time to time on the date of
each reduction in the Working Capital Facility by the amount, if any, by which
each such Facility exceeds the Working Capital Facility after giving effect to
such reduction of the Working Capital Facility.

          SECTION 2.06.  Prepayments.  (a)  Optional.  The Borrower may,  upon
                         -----------        --------
at least one Business Day's notice in the case of Base Rate Advances and three
Business Days' notice in the case of Eurodollar Rate Advances, in each case to
the Agent (received not later than 11:00 A.M. (New York City time) stating the
proposed date and aggregate principal amount of the prepayment, and if such
notice is given the Borrower shall, prepay the outstanding aggregate principal
amount of the Advances comprising part of the same Borrowing in whole or ratably
in part, together with accrued interest to the date of such prepayment on the
aggregate principal amount prepaid unless such prepayment is with respect to a
Swing Line Advance or a Working Capital Advance which is a Base Rate Advance;
provided, however, that (x) each partial prepayment (other than prepayments of
Swing Line Advances) shall be in an aggregate principal amount of $500,000 or an
integral multiple of $250,000 in excess thereof and (y) if any prepayment of a
Eurodollar Rate Advance shall be made other than on the last day of an Interest
Period therefor, the Borrower shall also pay any amounts owing pursuant to
Section 8.04(c).  Each such prepayment which is made with respect to any Term
Advances shall be applied, subject to Section 2.06(c), ratably to the Term
Facilities and ratably to the remaining principal installments thereof.

          (b) Mandatory.  (i)  Commencing for the Fiscal Year 2000, the Borrower
              ---------
shall, no later than the 15th day following the date on which it delivers the
financial statements referred to in
<PAGE>

Section 5.03(c) (but in any event within 100 days after the end of each Fiscal
Year), prepay an aggregate principal amount of the Advances comprising part of
the same Borrowings equal to 50% of the amount of Excess Cash Flow for such
Fiscal Year. Each such prepayment of any Advances shall be applied as follows:

          first, subject to Section 2.06(c), ratably to the Term Facilities and
          -----
     ratably to the remaining principal installments thereof, and

          second, to the extent that no Term Advances remain outstanding,
          ------
     permanently to reduce the Working Capital Facility as set forth in clause
     (v) below.

          (ii) The Borrower shall, on the date of receipt of the Net Cash
Proceeds by the Borrower or any of its Subsidiaries from (A) the sale, lease,
transfer or other disposition of any assets of the Borrower or any of its
Subsidiaries (other than any sale, lease, transfer or other disposition of
assets pursuant to Section 5.02(f)(i) and (ii) and, up to a maximum aggregate
amount of $1,000,000, Section 5.02(f)(iii)), (B) the incurrence or issuance by
the Borrower or any of its Subsidiaries of any Debt (other than Debt incurred or
issued pursuant to Section 5.02(b)), (C) the sale or issuance by the Borrower
(other than under the Management Stock Option Plan) or any of its Subsidiaries
of any capital stock or other ownership or profit interest (including, without
limitation, any capital contribution), any securities convertible into or
exchangeable for capital stock or other ownership or profit interest or any
warrants, rights or options to acquire capital stock or other ownership or
profit interest, (D) any Extraordinary Receipt received by or paid to or for the
account of the Borrower or any of its Subsidiaries and not otherwise included in
clause (A), (B) or (C) above, prepay an aggregate principal amount of the
Advances comprising part of the same Borrowings equal to the amount of such Net
Cash Proceeds; provided, however, that if no Default has occurred and is
               --------  -------
continuing, in the case of clause (C), the Borrower shall be required to prepay
an aggregate principal amount of Advances comprising part of the same Borrowings
equal to 50% of the amount of such Net Cash Proceeds.  Each such prepayment of
any Advances shall be applied as follows:

          first, subject to Section 2.06(c), ratably to the Term Facilities and
          -----
     ratably to the remaining principal installments thereof, and

          second, to the extent that no Term Advances remain outstanding,
          ------
     permanently to reduce the Working Capital Facility as set forth in clause
     (v) below.

          (iii)  The Borrower shall, on each Business Day, prepay an aggregate
principal amount of the Working Capital Advances comprising part of the same
Borrowings, the Swing Line Advances and the Letter of Credit Advances equal to
the amount by which (A) the sum of the aggregate principal amount of (x) the
Working Capital Advances, (y) the Swing Line Advances and (z) the Letter of
Credit Advances then outstanding plus the aggregate Available Amount of all
Letters of Credit then outstanding exceeds (B) the lesser of the Working Capital
Facility and the Loan Value of Eligible Receivables on such Business Day (as
determined based on the most recent Borrowing Base Certificate delivered to the
Lender Parties hereunder).

          (iv) The Borrower shall, on each Business Day, pay to the Agent for
deposit in the L/C Cash Collateral Account an amount sufficient to cause the
aggregate amount on deposit in such Account to equal the amount by which the
aggregate Available Amount of all Letters of Credit then outstanding exceeds the
Letter of Credit Facility on such Business Day.
<PAGE>

          (v) Prepayments of the Working Capital Facility made pursuant to
clause (i), (ii) or (iii) above or clause (vi) below shall be applied first to
prepay Swing Line Advances and Letter of Credit Advances then outstanding until
such Advances are paid in full, and second to prepay Working Capital Advances
then outstanding comprising part of the same Borrowings until such Advances are
paid in full and third deposited in the L/C Cash Collateral Account to cash
collateralize 100% of the Available Amount of the Letters of Credit then
outstanding; and, in the case of prepayments of the Working Capital Facility
required pursuant to clause (i) or (ii) above, the amount remaining (if any)
after the prepayment in full of the Working Capital Advances then outstanding
and the cash collateralization of the aggregate Available Amount of Letters of
Credit then outstanding (the sum of such prepayment amounts, cash
collateralization amounts and remaining amount being referred to herein as the
"REDUCTION AMOUNT") may be retained by the Borrower and the Working Capital
Facility shall be permanently reduced as set forth in Section 2.05(b)(iv).  Upon
the drawing of any Letter of Credit for which funds are on deposit in the L/C
Cash Collateral Account, such funds shall be applied to reimburse the Issuing
Bank or Working Capital Lenders, as applicable.

          (vi) Notwithstanding anything to the contrary contained in this
Section 2.06(b) or in Section 5.02(f), so long as no Default shall have occurred
and be continuing, if, on any date on which a prepayment of Advances would
otherwise be required pursuant to clauses (i), (ii) or (iii) of this Section
2.06(b) and the applicable subsections of Section 5.02(f) on any day other than
on the last day of the Interest Period therefor, the Borrower shall deposit the
amount of any such prepayment otherwise required to be made hereunder in a cash
collateral account (the "CASH COLLATERAL ACCOUNT") of the Borrower maintained
with the Agent, until the last day of such Interest Period, at which time the
Agent shall be authorized (without any further action by the Borrower) to apply
such prepayment as set forth in such relevant clause (i), (ii) or (iii) of this
Section 2.06(b).

          (vii)  All prepayments under this subsection (b) shall be made
together with accrued interest to the date of such prepayment on the principal
amount prepaid, together with any amounts owing pursuant to Section 8.04(c).  If
any payment required to be made under this Section 2.06(b) on account of
Eurodollar Rate Advances would be made other than on the last day of the
applicable Interest Period therefor, the Borrower shall deposit the amount of
such payment in the Cash Collateral Account until the last day of the applicable
Interest Period at which time such payment shall be made.

          (c) Term B and Term C Opt-Out.  With respect to any prepayment of the
              -------------------------
Term Advances, the Agent shall ratably pay the Term A Lenders, the Term B
Lenders, and the Term C Lenders; provided, however, that any Term B Lender or
Term C Lender, at its option, to the extent that, in the case of such a Term B
Lender any Term A Advances or, in the case of such a Term C Lender, any Term B
Advances, are then outstanding, may elect not to accept such prepayment (any
such Lender being a "DECLINING LENDER"), in which event the provisions of the
next sentence shall apply.  Any Term B Lender or any Term C Lender may elect not
to accept its ratable share of the prepayment referred to in any Prepayment
Notice by giving written notice to the Agent not later than 11:00 A.M. (New York
City time) on the Business Day immediately preceding the scheduled Prepayment
Date.  On the Prepayment Date, (i) an amount equal to that portion of the
Prepayment Amount available to prepay Term C Lenders (less any amounts that
would otherwise be payable to Term C Lenders that are Declining Lenders) shall
be applied to prepay Term C Advances owing to Term C Lenders other than to Term
C Lenders that are Declining Lenders and any amounts that would otherwise have
been applied to prepay Term C Advances owing to Term C Lenders that are
Declining Lenders shall instead be applied ratably to prepay, first, the
remaining Term A Advances and, second, the remaining Term B Advances (other than
Term B Advances owing to Term B Lenders that are Declining Lenders) and (ii) an
amount equal to that portion of the Prepayment Amount available to prepay Term B
Lenders (less any amounts that would otherwise be
<PAGE>

payable to Term B Lenders that are Declining Lenders) shall be applied to prepay
Term B Advances owing to Term B Lenders other than Term B Lenders that are
Declining Lenders and any amounts that would otherwise have been applied to
prepay Term B Advances owing to Term B Lenders that are Declining Lenders shall
instead be applied ratably to prepay the remaining Term A Advances, in the case
of each of clauses (i) and (ii) hereof as provided in Sections 2.06(a) and (b);
provided further that on prepayment in full of Term Advances owing to Term
Lenders other than Declining Lenders, the remainder of any Prepayment Amount
shall be applied ratably to prepay Term Advances owing to Declining Lenders.

          SECTION 2.07.  Interest.  (a)  Scheduled Interest.  The Borrower shall
                         --------        ------------------
pay interest on the unpaid principal amount of each Advance owing to each Lender
from the date of such Advance until such principal amount shall be paid in full,
at the following rates per annum:

          (i) Base Rate Advances.  During such periods as such Advance is a Base
              ------------------
     Rate Advance, a rate per annum equal at all times to the sum of (A) the
     Base Rate in effect from time to time plus (B) the Applicable Margin in
     effect from time to time, payable in arrears quarterly on March 31, June
     30, September 30 and December 31 during such periods, on the date such Base
     Rate Advance shall be Converted, on the date of any prepayment thereof to
     the extent required under Section 2.06 and on the Termination Date,
     commencing September 30, 1999.

          (ii) Eurodollar Rate Advances.  During such periods as such Advance is
               ------------------------
     a Eurodollar Rate Advance, a rate per annum equal at all times during each
     Interest Period for such Advance to the sum of (A) the Eurodollar Rate for
     such Interest Period for such Advance plus (B) the Applicable Margin in
     effect on the first day of such Interest Period, payable in arrears on the
     last day of such Interest Period and, if such Interest Period has a
     duration of more than three months, on each day that occurs during such
     Interest Period every three months from the first day of such Interest
     Period and on the date such Eurodollar Rate Advance shall be Converted or
     paid in full.

          (b) Default Interest.  Upon the occurrence and during the continuance
              ----------------
of any Event of Default the Agent may, and upon the request of the Required
Lenders shall, require that the Borrower pay interest on (i) the unpaid
principal amount of each Advance owing to each Lender, payable in arrears on the
dates referred to in clause (a)(i) or (a)(ii) above and on demand, at a rate per
annum equal at all times to 2% per annum above the rate per annum required to be
paid on such Advance pursuant to clause (a)(i) or (a)(ii) above and (ii) to the
fullest extent permitted by law, the amount of any interest, fee or other amount
payable under the Loan Documents that is not paid when due, from the date such
amount shall be due until such amount shall be paid in full, payable in arrears
on the date such amount shall be paid in full and on demand, at a rate per annum
equal at all times to 2% per annum above the rate per annum required to be paid,
in the case of interest, on the Type of Advance on which such interest has
accrued pursuant to clause (a)(i) or (a)(ii) above and, in all other cases, on
Base Rate Advances pursuant to clause (a)(i) above; provided, however, that
following acceleration of the Advances pursuant to Section 6.01, interest shall
accrue and be payable at the rate required by this Section 2.07(b), whether or
not requested by the Agent or the Required Lenders.  In addition, following a
final judgment with respect to any Obligation of the Loan Parties under the Loan
Documents, interest shall accrue at the higher of the statutory judgment rate or
the rate specified in the preceding sentence, payable on demand.

          SECTION 2.08.  Fees.  (a)  Commitment Fee.  The Borrower shall pay to
                         ----        --------------
the Agent for the account of the Lenders a commitment fee, from the date hereof
in the case of each Initial Lender and from the effective date specified in the
Assignment and Acceptance pursuant to which it became a Lender in the case of
each other Lender until the Termination Date, payable in arrears quarterly on
<PAGE>

March 31, June 30, September 30 and December 31, commencing September 30, 1999,
and on the Termination Date, at the rate of 0.50% per annum on the average daily
unused portion of each Appropriate Lender's Term Commitment and on the average
daily Unused Working Capital Commitment of such Lender.

          (b) Letter of Credit Fees, Etc.  (i)  The Borrower shall pay to the
              --------------------------
Agent for the account of each Working Capital Lender a commission, payable in
arrears quarterly on March 31, June 30, September 30 and December 31, commencing
September 30, 1999, and on the Termination Date, on such Lender's Pro Rata Share
of the average daily aggregate Available Amount during such quarter of all
Letters of Credit outstanding from time to time at the Applicable Margin for
Eurodollar Rate Advances under the Working Capital Facility.

          (ii) The Borrower shall pay to the Issuing Bank, for its own account,
such commissions, issuance fees, fronting fees, transfer fees and other fees and
charges in connection with the issuance or administration of each Letter of
Credit as the Borrower and the Issuing Bank shall agree.

          (c) Agent's Fees.  The Borrower shall pay to the Agent for its own
              ------------
account such fees as may from time to time be agreed between the Borrower and
the Agent.

          SECTION 2.09.  Conversion of Advances.  (a)  Optional.  The Borrower
                         ----------------------        --------
may on any Business Day, upon notice given to the Agent not later than 11:00
A.M. (New York City time) on the third Business Day prior to the date of the
proposed Conversion and subject to the provisions of Section 2.10, Convert all
or any portion of the Advances of one Type comprising the same Borrowing into
Advances of the other Type; provided, however, that if any Conversion of
Eurodollar Rate Advances into Base Rate Advances is made other than on the last
day of an Interest Period for such Eurodollar Rate Advances the Borrower shall
also pay any amounts owing pursuant to Section 8.04(c), (x) any Conversion of
Base Rate Advances into Eurodollar Rate Advances shall be in an amount not less
than the minimum amount specified in Section 2.02(c), (y) no Conversion of any
Advances shall result in more separate Borrowings than permitted under Section
2.02(c) and (z) each Conversion of Advances comprising part of the same
Borrowing under any Facility shall be made ratably among the Appropriate Lenders
in accordance with their Commitments under such Facility.  Each such notice of
Conversion shall, within the restrictions specified above, specify (i) the date
of such Conversion, (ii) the Advances to be Converted and (iii) if such
Conversion is into Eurodollar Rate Advances, the duration of the initial
Interest Period for such Advances.  Each notice of Conversion shall be
irrevocable and binding on the Borrower.

          (b) Mandatory.  (i)  On the date on which the aggregate unpaid
              ---------
principal amount of Eurodollar Rate Advances comprising any Borrowing shall be
reduced, by payment or prepayment or otherwise, to less than $2,000,000, such
Advances shall automatically Convert into Base Rate Advances.

          (ii) If the Borrower shall fail to select the duration of any Interest
Period for any Eurodollar Rate Advances in accordance with the provisions
contained in the definition of "Interest Period" in Section 1.01, the Agent will
forthwith so notify the Borrower and the Appropriate Lenders, whereupon each
such Eurodollar Rate Advance will automatically, on the last day of the then
existing Interest Period therefor, Convert into a Base Rate Advance.

          (iii)  Upon the occurrence and during the continuance of any Event of
Default and upon notice from the Agent to the Borrower, (x) each Eurodollar Rate
Advance will automatically, on the last day of the then existing Interest Period
therefor, Convert into a Base Rate Advance and (y) the
<PAGE>

obligation of the Lenders to make, or to Convert Advances into, Eurodollar Rate
Advances shall be suspended.

          SECTION 2.10.  Increased Costs, Etc.  (a)  If, due to either (i) the
                         --------------------
introduction of or any change in or in the interpretation of any law or
regulation or (ii) the compliance with any guideline or request from any central
bank or other governmental authority (whether or not having the force of law),
there shall be any increase in the cost to any Lender Party of agreeing to make
or of making, funding or maintaining Eurodollar Rate Advances or of agreeing to
issue or of issuing or maintaining or participating in Letters of Credit or of
agreeing to make or of making or maintaining Letter of Credit Advances
(excluding, for purposes of this Section 2.10, any such increased costs
resulting from (x) Taxes or Other Taxes (as to which Section 2.12 shall govern)
and (y) changes in the basis of taxation of overall net income or overall gross
income by the United States or by the foreign jurisdiction or state under the
laws of which such Lender Party is organized or has its Applicable Lending
Office or any political subdivision thereof), then the Borrower shall from time
to time, upon demand by such Lender Party (with a copy of such demand to the
Agent), pay to the Agent for the account of such Lender Party additional amounts
sufficient to compensate such Lender Party for such increased cost; provided,
however, that a Lender Party claiming additional amounts under this Section
2.10(a) agrees to use reasonable efforts (consistent with its internal policy
and legal and regulatory restrictions) to designate a different Applicable
Lending Office if the making of such a designation would avoid the need for, or
reduce the amount of, such increased cost that may thereafter accrue and would
not, in the reasonable judgment of such Lender Party, be otherwise
disadvantageous to such Lender Party.  A certificate as to the amount of such
increased cost, submitted to the Borrower by such Lender Party, shall be
conclusive and binding for all purposes, absent manifest error.

          (b) If any Lender Party determines that either (i) the introduction of
any change on the interpretation of any law or regulation or (ii) compliance
with any law or regulation or any guideline or request from any central bank or
other governmental authority (whether or not having the force of law) affects or
would affect the amount of capital required or expected to be maintained by such
Lender Party or any corporation controlling such Lender Party and that the
amount of such capital is increased by or based upon the existence of such
Lender Party's commitment to lend or to issue or participate in Letters of
Credit hereunder and other commitments of such type or the issuance or
maintenance of or participation in the Letters of Credit (or similar contingent
obligations), then, upon demand by such Lender Party (with a copy of such demand
to the Agent), the Borrower shall pay to the Agent for the account of such
Lender Party, from time to time as specified by such Lender Party, additional
amounts sufficient to compensate such Lender Party in the light of such
circumstances, to the extent that such Lender Party reasonably determines such
increase in capital to be allocable to the existence of such Lender Party's
commitment to lend or to issue or to participate in   Letters of Credit
hereunder or to the issuance or maintenance of or participation in any Letters
of Credit.  A certificate as to such amounts submitted to the Borrower by such
Lender Party shall be conclusive and binding for all purposes, absent manifest
error.

          (c) If, with respect to any Eurodollar Rate Advances under any
Facility, Lenders owed at least 50% of the then aggregate unpaid principal
amount thereof notify the Agent that the Eurodollar Rate for any Interest Period
for such Advances will not adequately reflect the cost to such Lenders of
making, funding or maintaining their Eurodollar Rate Advances for such Interest
Period, the Agent shall forthwith so notify the Borrower and the Appropriate
Lenders, whereupon (i) each such Eurodollar Rate Advance under any such Facility
will automatically, on the last day of the then existing Interest Period
therefor, Convert into a Base Rate Advance and (ii) the obligation of the
Appropriate Lenders to make, or to Convert Advances into, Eurodollar Rate
Advances shall be suspended until the
<PAGE>

Agent shall notify the Borrower that such Lenders have determined that the
circumstances causing such suspension no longer exist.

          (d) Notwithstanding any other provision of this Agreement, if the
introduction of or any change in or in the interpretation of any law or
regulation shall make it unlawful, or any central bank or other governmental
authority shall assert that it is unlawful, for any Lender or its Eurodollar
Lending Office to perform its obligations hereunder to make Eurodollar Rate
Advances or to continue to fund or maintain Eurodollar Rate Advances hereunder,
then, on notice thereof and demand therefor by such Lender to the Borrower
through the Agent, (i) each Eurodollar Rate Advance under each Facility under
which such Lender has a Commitment will automatically, upon such demand, Convert
into a Base Rate Advance and (ii) the obligation of the Appropriate Lenders to
make, or to Convert Advances into, Eurodollar Rate Advances shall be suspended
until the Agent shall notify the Borrower that such Lender has determined that
the circumstances causing such suspension no longer exist; provided, however,
that, before making any such demand, such Lender agrees to use reasonable
efforts (consistent with its internal policy and legal and regulatory
restrictions) to designate a different Eurodollar Lending Office if the making
of such a designation would allow such Lender or its Eurodollar Lending Office
to continue to perform its obligations to make Eurodollar Rate Advances or to
continue to fund or maintain Eurodollar Rate Advances and would not, in the
judgment of such Lender, be otherwise disadvantageous to such Lender.

          SECTION 2.11.  Payments and Computations.  (a)  The Borrower shall
                         -------------------------
make each payment hereunder irrespective of any right of counterclaim or set-
off, not later than 11:00 A.M. (New York City time) on the day when due in U.S.
dollars to the Agent at the Agent's Account in same day funds, with payments
being received by the Agent after such time being deemed to have been received
on the next succeeding Business Day.  The Agent will promptly thereafter cause
like funds to be distributed (i) if such payment by the Borrower is in respect
of principal, interest, commitment fees or any other Obligation then payable
hereunder to more than one Lender Party, to such Lender Parties for the account
of their respective Applicable Lending Offices ratably in accordance with the
amounts of such respective Obligations then payable to such Lender Parties and
(ii) if such payment by the Borrower is in respect of any Obligation then
payable hereunder to one Lender Party, to such Lender Party for the account of
its Applicable Lending Office, in each case to be applied in accordance with the
terms of this Agreement.  Upon its acceptance of an Assignment and Acceptance
and recording of the information contained therein in the Register pursuant to
Section 8.07(d), from and after the effective date of such Assignment and
Acceptance, the Agent shall make all payments hereunder in respect of the
interest assigned thereby to the Lender Party assignee thereunder, and the
parties to such Assignment and Acceptance shall make all appropriate adjustments
in such payments for periods prior to such effective date directly between
themselves.

          (b) If the Agent receives funds for application to the Obligations
under the Loan Documents under circumstances for which the Loan Documents do not
specify the Advances or the Facility to which, or the manner in which, such
funds are to be applied, the Agent may, but shall not be obligated to, elect to
distribute such funds to each Lender Party ratably in accordance with such
Lender Party's proportionate share of the principal amount of all outstanding
Advances and the Available Amount of all Letters of Credit then outstanding, in
repayment or prepayment of such of the outstanding Advances or other Obligations
owed to such Lender Party, and for application to such principal installments,
as the Agent shall direct.
<PAGE>

          (c) The Borrower hereby authorizes each Lender Party, if and to the
extent payment owed to such Lender Party is not made when due hereunder to
charge from time to time against any or all of the Borrower's accounts with such
Lender Party any amount so due.

          (d) All computations of interest, fees and Letter of Credit
commissions shall be made by the Agent on the basis of a year of 360 days, in
each case for the actual number of days (including the first day but excluding
the last day) occurring in the period for which such interest, fees or
commissions are payable.  Each determination by the Agent of an interest rate,
fee or commission hereunder shall be conclusive and binding for all purposes,
absent manifest error.

          (e) Whenever any payment hereunder shall be stated to be due on a day
other than a Business Day, such payment shall be made on the next succeeding
Business Day, and such extension of time shall in such case be included in the
computation of payment of interest or commitment fee, as the case may be;
provided, however, that, if such extension would cause any payment to be made in
the next following calendar month, such payment shall be made on the next
preceding Business Day and such adjustment of time shall in such case be
reflected in the computation of payment of interest or commitment fee, as the
case may be.

          (f) Unless the Agent shall have received notice from the Borrower
prior to the date on which any payment is due to any Lender Party hereunder that
the Borrower will not make such payment in full, the Agent may assume that the
Borrower has made such payment in full to the Agent on such date and the Agent
may, in reliance upon such assumption, cause to be distributed to each such
Lender Party on such due date an amount equal to the amount then due such Lender
Party.  If and to the extent the Borrower shall not have so made such payment in
full to the Agent, each such Lender Party shall repay to the Agent forthwith on
demand such amount distributed to such Lender Party together with interest
thereon, for each day from the date such amount is distributed to such Lender
Party until the date such Lender Party repays such amount to the Agent, at the
Federal Funds Rate.

          SECTION 2.12.  Taxes.  (a)  Any and all payments by the Borrower
                         -----
hereunder or under the Notes shall be made, in accordance with Section 2.11,
free and clear of and without deduction for any and all present or future taxes,
levies, imposts, deductions, charges or withholdings, and all liabilities with
respect thereto, excluding, in the case of each Lender Party and the Agent,
taxes that are imposed on its overall net income by the United States and taxes
that are imposed on its overall net income (and franchise taxes imposed in lieu
thereof) by the state or foreign jurisdiction under the laws of which such
Lender Party or the Agent (as the case may be) is organized or any political
subdivision thereof and, in the case of each Lender Party, taxes that are
imposed on its overall net income (and franchise taxes in lieu thereof) by the
state or foreign jurisdiction of such Lender Party's Applicable Lending Office
or any political subdivision thereof (all such non-excluded taxes, levies,
imposts, deductions, charges, withholdings and liabilities in respect of
payments hereunder or under the Notes being hereinafter referred to as "TAXES").
If the Borrower shall be required by law to deduct any Taxes from or in respect
of any sum payable hereunder to any Lender Party or the Agent, (i) the sum
payable by the Borrower shall be increased as may be necessary so that after the
Borrower and the Agent have made all required deductions (including deductions
applicable to additional sums payable under this Section 2.12) such Lender Party
or the Agent, as the case may be, receives an amount equal to the sum it would
have received had no such deductions been made, (ii) the Borrower shall make all
such deductions and (iii) the Borrower shall pay the full amount deducted to the
relevant taxation authority or other governmental authority in accordance with
applicable law.
<PAGE>

          (b) In addition, the Borrower shall pay any present or future stamp,
documentary, excise, property or similar taxes, charges or levies that arise
from any payment made hereunder or under the Notes or from the execution,
delivery or registration of, performance under, or otherwise with respect to
this Agreement or the Notes (hereinafter referred to as "OTHER TAXES").

          (c) The Borrower shall indemnify each Lender Party and the Agent for
and hold it harmless against the full amount of Taxes and Other Taxes, and for
the full amount of taxes of any kind imposed by any jurisdiction on amounts
payable under this Section 2.12, imposed on or paid by such Lender Party or the
Agent (as the case may be) and any liability (including penalties, additions to
tax, interest and expenses) arising therefrom or with respect thereto.  This
indemnification shall be made within 30 days from the date such Lender Party or
the Agent (as the case may be) makes written demand therefor.

          (d) Within 30 days after the date of any payment of Taxes, the
Borrower shall furnish to the Agent, at its address referred to in Section 8.02,
the original or a certified copy of a receipt evidencing such payment.  In the
case of any payment hereunder or under the Notes by or on behalf of the Borrower
through an account or branch outside the United States or on behalf of the
Borrower by a payor that is not a United States person, if the Borrower
determines that no Taxes are payable in respect thereof, the Borrower shall
furnish, or shall cause such payor to furnish, to the Agent, at such address, an
opinion of counsel acceptable to the Agent stating that such payment is exempt
from Taxes.  For purposes of subsections (d) and (e) of this Section 2.12, the
terms "UNITED STATES" and "UNITED STATES PERSON" shall have the meanings
specified in Section 7701 of the Internal Revenue Code.
          (e) Each Lender Party organized under the laws of a jurisdiction
outside the United States shall, on or prior to the date of its execution and
delivery of this Agreement in the case of each Initial Lender or Initial Issuing
Bank, as the case may be, and on the date of the Assignment and Acceptance
pursuant to which it becomes a Lender Party in the case of each other Lender
Party, and from time to time thereafter if requested in writing by the Borrower
or the Agent (but only so long thereafter as such Lender Party remains lawfully
able to do so), provide the Agent and the Borrower with two original Internal
Revenue Service forms 1001 or 4224 or (in the case of a Lender Party that has
certified in writing to the Agent that it is not a "bank" as defined in Section
881(c)(3)(A) of the Internal Revenue Code) form W-8 (and, if such Lender Party
delivers a form W-8, a certificate representing that such Lender Party is not a
"bank" for purposes of Section 881(c) of the Internal Revenue Code, is not a 10-
percent shareholder (within the meaning of Section 871(h)(3)(B) of the Internal
Revenue Code) of the Borrower and is not a controlled foreign corporation
related to the Borrower (within the meaning of Section 864(d)(4) of the Internal
Revenue Code)), as appropriate, or any successor or other form prescribed by the
Internal Revenue Service, certifying that such Lender Party is exempt from or
entitled to a reduced rate of United States withholding tax on payments pursuant
to this Agreement or the Notes or, in the case of a Lender Party providing a
form W-8, certifying that such Lender Party is a foreign corporation,
partnership, estate or trust.  If the forms provided by a Lender Party at the
time such Lender Party first becomes a party to this Agreement indicate a United
States interest withholding tax rate in excess of zero, withholding tax at such
rate shall be considered excluded from Taxes unless and until such Lender Party
provides the appropriate forms certifying that a lesser rate applies, whereupon
withholding tax at such lesser rate only shall be considered excluded from Taxes
for periods governed by such forms; provided, however, that if, at the effective
date of the Assignment and Acceptance pursuant to which a Lender Party becomes a
party to this Agreement, the Lender Party assignor was entitled to payments
under subsection (a) of this Section 2.12 in respect of United States
withholding tax with respect to interest paid at such date, then, to such
extent, the term Taxes shall include (in addition to withholding taxes that may
be imposed in the future or other amounts otherwise includable in Taxes) United
States withholding tax, if any, applicable with respect to the Lender Party
assignee on such date.
<PAGE>

If any form or document referred to in this subsection (e) requires the
disclosure of information, other than information necessary to compute the tax
payable and information required on the date hereof by Internal Revenue Service
form 1001, 4224 or W-8 (or the related certificate described above), that the
Lender Party reasonably considers to be confidential, the Lender Party shall
give notice thereof to the Borrower and shall not be obligated to include in
such form or document such confidential information.

          (f) For any period with respect to which a Lender Party has failed to
provide the Borrower with the appropriate form described in subsection (e) above
(other than if such failure is due to a change in law occurring after the date
on which a form originally was required to be provided or if such form otherwise
is not required under subsection (e) above), such Lender Party shall not be
entitled to indemnification under subsection (a) or (c) of this Section 2.12
with respect to Taxes imposed by the United States by reason of such failure;
provided, however, that should a Lender Party become subject to Taxes because of
its failure to deliver a form required hereunder, the Borrower shall take such
steps as such Lender Party shall reasonably request to assist such Lender Party
to recover such Taxes.

          SECTION 2.13.  Sharing of Payments, Etc.  If any Lender Party shall
                         ------------------------
obtain at any time any payment (whether voluntary, involuntary, through the
exercise of any right of set-off, or otherwise, other than as a result of an
assignment pursuant to Section 8.07) (a) on account of Obligations due and
payable to such Lender Party hereunder and under the Notes at such time in
excess of its ratable share (according to the proportion of (i) the amount of
such Obligations due and payable to such Lender Party at such time to (ii) the
aggregate amount of the Obligations due and payable to all Lender Parties
hereunder and under the Notes at such time) of payments on account of the
Obligations due and payable to all Lender Parties hereunder and under the Notes
at such time obtained by all the Lender Parties at such time or (b) on account
of Obligations owing (but not due and payable) to such Lender Party hereunder
and under the Notes at such time in excess of its ratable share (according to
the proportion of (i) the amount of such Obligations owing to such Lender Party
at such time to (ii) the aggregate amount of the Obligations owing (but not due
and payable) to all Lender Parties hereunder and under the Notes at such time)
of payments on account of the Obligations owing (but not due and payable) to all
Lender Parties hereunder and under the Notes at such time obtained by all of the
Lender Parties at such time, such Lender Party shall forthwith purchase from the
other Lender Parties such interests or participating interests in the
Obligations due and payable or owing to them, as the case may be, as shall be
necessary to cause such purchasing Lender Party to share the excess payment
ratably with each of them; provided, however, that if all or any portion of such
excess payment is thereafter recovered from such purchasing Lender Party, such
purchase from each other Lender Party shall be rescinded and such other Lender
Party shall repay to the purchasing Lender Party the purchase price to the
extent of such Lender Party's ratable share (according to the proportion of (i)
the purchase price paid to such Lender Party to (ii) the aggregate purchase
price paid to all Lender Parties) of such recovery together with an amount equal
to such Lender Party's ratable share (according to the proportion of (i) the
amount of such other Lender Party's required repayment to (ii) the total amount
so recovered from the purchasing Lender Party) of any interest or other amount
paid or payable by the purchasing Lender Party in respect of the total amount so
recovered.  The Borrower agrees that any Lender Party so purchasing an interest
or participating interest from another Lender Party pursuant to this Section
2.13 may, to the fullest extent permitted by law, exercise all its rights of
payment (including the right of set-off) with respect to such interest or
participating interest, as the case may be, as fully as if such Lender Party
were the direct creditor of the Borrower in the amount of such interest or
participating interest, as the case may be.

          SECTION 2.14.  Use of Proceeds.  The proceeds of the Advances and
                         ---------------
issuances of Letters of Credit shall be available (and the Borrower agrees that
it shall use such proceeds and Letters of Credit) solely to finance the Merger,
pay transaction fees and expenses, refinance certain Existing Debt
<PAGE>

and provide working capital for the Borrower and its wholly-owned U.S.
Subsidiaries and Canadian Subsidiaries and for general corporate purposes
permitted by this Agreement.

          SECTION 2.15.  Evidence of Debt.  (a)  Each Lender shall maintain in
                         ----------------
accordance with its usual practice an account or accounts evidencing the
indebtedness of the Borrower to such Lender resulting from each Advance owing to
such Lender from time to time, including the amounts of principal and interest
payable and paid to such Lender from time to time hereunder.  The Borrower
agrees that upon notice by any Lender Party to the Borrower (with a copy of such
notice to the Agent) to the effect that a Note is required or appropriate in
order for such Lender to evidence (whether for purposes of pledge, enforcement
or otherwise) the Advances owing to, or to be made by, such Lender Party, the
Borrower shall promptly execute and deliver to such Lender a Term A Note, a Term
B Note, Term C Note and a Working Capital Note, as applicable, payable to the
order of such Lender Party in a principal amount equal to the Term A Commitment,
the Term B Commitment, the Term C Commitment or the Revolving Credit Commitment,
respectively, of such Lender Party.  All references to Notes in the Loan
Documents shall mean Notes, if any, to the extent issued hereunder.

          (b) The Register maintained by the Agent pursuant to Section 8.07(d)
shall include a control account, and a subsidiary account for each Lender, in
which accounts (taken together) shall be recorded (i) the date and amount of
each Borrowing made hereunder, the Type of Advances comprising such Borrowing
and, if appropriate, the Interest Period applicable thereto, (ii) the terms of
each Assignment and Acceptance delivered to and accepted by it, (iii) the amount
of any principal or interest due and payable or to become due and payable from
the Borrower to each Lender Party hereunder, and (iv) the amount of any sum
received by the Agent from the Borrower hereunder and each Lender Party's share
thereof.

          (c) Entries made in good faith by the Agent in the Register pursuant
to subsection (b) above, and by each Lender Party in its account or accounts
pursuant to subsection (a) above, shall be prima facie evidence of the amount of
principal and interest due and payable or to become due and payable from the
Borrower to, in the case of the Register, each Lender Party and, in the case of
such account or accounts, such Lender Party, under this Agreement, absent
manifest error; provided, however, that the failure of the Agent or such Lender
Party to make an entry, or any finding that an entry is incorrect, in the
Register or such account or accounts shall not limit or otherwise affect the
obligations of the Borrower under this Agreement.

          (d) References herein to Notes shall mean and be references to Term A
Notes, the Term B Notes, the Term C Notes and the Working Capital Notes, unless
otherwise specifically indicated, in each case to the extent issued hereunder.


                                  ARTICLE III

                           CONDITIONS OF LENDING AND
                        ISSUANCES OF LETTERS OF CREDIT

          SECTION 3.01.  Conditions Precedent to Initial Extension of Credit.
                         ---------------------------------------------------
The obligation of each Lender to make an Advance or the Issuing Bank to issue a
Letter of Credit on the occasion of the Initial Extension of Credit hereunder is
subject to the satisfaction of the following conditions precedent before or
concurrently with the Initial Extension of Credit:
<PAGE>

          (a) The Agent shall have received on or before the day of the Initial
     Extension of Credit the following, each dated such day (unless otherwise
     specified), in form and substance satisfactory to the Agent (unless
     otherwise specified) and (except for any Notes) in sufficient copies for
     each Lender Party:

               (i) Notes payable to the order of the Lenders to the extent
          requested by any Lender pursuant to Section 2.15.

               (ii) A Notice of Borrowing and a Borrowing Base Certificate
          relating to the Initial Extension of Credit.

               (iii)  A security agreement made by the Borrower and each other
          Loan Party that is a U.S. Subsidiary of the Borrower, in substantially
          the form of Exhibit F-1 (such security agreement together with each
          other security agreement made by a Loan Party that is a U.S.
          Subsidiary of the Borrower or the Borrower or a security agreement
          supplement thereto and delivered pursuant to Section 5.01(j) or
          5.01(k), in each case as amended, supplemented or otherwise modified
          from time to time in accordance with its terms, being the "U.S.
          SECURITY AGREEMENT"), duly executed by each Loan Party that is a U.S.
          Subsidiary of the Borrower and the Borrower, together with:

                    (A) certificates representing the Pledged Interests, if any,
               accompanied by undated stock powers executed in blank and
               instruments evidencing the Pledged Debt, if any, indorsed in
               blank,

                    (B) executed copies of proper financing statements, to be
               duly filed on the Initial Extension of Credit under the Uniform
               Commercial Code of the States of all jurisdictions that the Agent
               may deem necessary or desirable in order to perfect and protect
               the Liens created under the Collateral Documents, covering the
               Collateral described in the U.S. Security Agreement,

                    (C) completed requests for information, dated on or before
               the date of the Initial Extension of Credit, listing all
               effective financing statements filed in the jurisdictions
               referred to in clause (B) above that name any Loan Party or any
               of its Subsidiaries as debtor, together with copies of such other
               financing statements,

                    (D) evidence of the completion of all other recordings and
               filings of or with respect to the U.S. Security Agreement that
               the Agent may deem necessary or desirable in order to perfect and
               protect the Liens created thereby,

                    (E) evidence of the insurance required by the terms of the
               U.S. Security Agreement,

                    (F) copies of the Assigned Agreements, if any, referred to
               in the U.S. Security Agreement, together with a consent to such
               assignment, in substantially the form of Exhibit B to the U.S.
               Security Agreement, duly executed by each party to such Assigned
               Agreements other than the Loan Parties,
<PAGE>

                    (G) executed termination statements (Form UCC-3 or a
               comparable form), in proper form to be duly filed on the date of
               the Initial Extension of Credit under the Uniform Commercial Code
               of all jurisdictions that the Agent may deem desirable in order
               to terminate or amend existing Liens on the Collateral described
               in the U.S. Security Agreement,

                    (H) the Blocked Account Letters referred to in the U.S.
               Security Agreement, duly executed by each Blocked Account Bank
               listed on Schedule 3.01(a)(iii)(H) in form and substance
               satisfactory to the Agent,

                    (I) the Securities Account Control Agreement, if any,
               referred to in the U.S. Security Agreement, duly executed by each
               securities intermediary referred to in such Security Agreement,
               and

                    (J) evidence that all other action that the Agent may deem
               necessary or desirable in order to perfect and protect the liens
               and security interests created under the U.S. Security Agreement
               has been taken.

               (iv) A termination letter from Mellon Bank, N.A. to the Agent
          relating to the satisfaction and termination of the Existing Debt
          identified on Schedule 4.01(s) and release of all collateral and
          security interests relating thereto.

               (v) (A) The U.S. Guaranty duly executed by each Guarantor listed
          on Schedule 3.01(a)(v) that is an U.S. Subsidiary of the Borrower, and
          (B) the Canadian Guaranty duly executed by each Guarantor listed on
          Schedule 3.01(a)(v) that is a Canadian Subsidiary of the Borrower.

               (vi) A Canadian Security Agreement, duly executed by each Loan
          Party that is a Canadian Subsidiary of the Borrower, together with
          evidence that all other action that the Agent may deem necessary or
          desirable in order to perfect and protect the Liens and security
          interests created under such Canadian Security Agreement has been
          taken.

               (vii)  A Debenture duly executed by each Loan Party that is a
          Canadian Subsidiary of the Borrower, together with evidence that all
          other action that the Agent may deem necessary or desirable in order
          to perfect and protect the Liens and security interests created under
          such Debenture has been taken.

               (viii)  A Debenture Pledge Agreement, duly executed by each Loan
          Party that is a Canadian Subsidiary of the Borrower, together with
          evidence that all other action that the Agent may deem necessary or
          desirable in order to perfect and protect the Liens and security
          interests created under such Debenture Pledge Agreement has been
          taken.

               (ix) A Deed of Charge, duly executed by the Borrower, together
          with evidence that all other action that the Agent may deem necessary
          or desirable in order to perfect and protect the Liens and security
          interests created under such Deed of Charge has been taken.

               (x) Certified copies of the resolutions of the Board of Directors
          of each Loan Party approving the Merger and each Transaction Document
          to which it is or is to
<PAGE>

          be a party, and of all documents evidencing other necessary corporate
          action and governmental approvals, if any, with respect to the Merger
          and each Transaction Document to which it is or is to be a party and
          of the transactions contemplated hereby.

               (xi) A copy of a certificate of the Secretary of State of the
          jurisdiction of incorporation of each Loan Party and TLSP Investments,
          dated reasonably near the date of the Initial Extension of Credit, in
          each case listing the charter of each Loan Party or TLSP Investments,
          as applicable, and each amendment thereto on file in his office and
          certifying that (A) such charter is a true and correct copy thereof,
          (B) such amendments are the only amendments to such charter on file in
          his office, (C) such Person has paid all franchise taxes to the date
          of such certificate and (D) such Person is duly incorporated and in
          good standing under the laws of the State of the jurisdiction of its
          incorporation.

               (xii)  A copy of a certificate of the Secretary of State of each
          of the States listed on Schedule 3.01(a)(xii), dated reasonably near
          the date of the Initial Extension of Credit, with respect to each Loan
          Party as listed on Schedule 3.01(a)(xii), stating that such Person is
          duly qualified and in good standing as a foreign corporation in such
          State and has filed all annual reports required to be filed to the
          date of such certificate.

               (xiii)  A certificate of each Loan Party and, with respect to
          clauses (A) through (C), of TLSP Investments, signed on behalf of each
          such Person by its President and its Secretary, dated the date of the
          Initial Extension of Credit (the statements made in which certificate
          shall be true on and as of the date of the Initial Extension of
          Credit), certifying as to (A) the absence of any amendments to the
          charter of such Person since the date of the Secretary of State's
          certificate referred to in Section 3.01(a)(xi), (B) a true and correct
          copy of the bylaws of such Person as in effect on the date on which
          the resolutions referred to in Section 3.01(a)(x) were adopted and on
          the date of the Initial Extension of Credit, (C) the due incorporation
          and good standing or valid existence of such Person as a corporation
          organized under the laws of the jurisdiction of its incorporation and
          the absence of any proceeding for the dissolution or liquidation of
          such Person, (D) the completeness and accuracy of the representations
          and warranties contained in the Loan Documents as though made on and
          as of the date of the Initial Extension of Credit and (E) the absence
          of any event occurring and continuing, or resulting from the Initial
          Extension of Credit, that constitutes a Default.

               (xiv)  A certificate of the Secretary of each Loan Party
          certifying the names and true signatures of the officers of such
          Persons authorized to sign each Transaction Document to which it is or
          is to be a party and the other documents to be delivered hereunder and
          thereunder.

               (xv) Certified copies of each of the Related Documents, duly
          executed by the parties thereto and in form and substance satisfactory
          to the Lender Parties, together with all agreements, instruments and
          other documents delivered in connection therewith as the Agent shall
          request.

               (xvi)  Such financial, business and other information regarding
          each Loan Party and its Subsidiaries as the Lender Parties shall have
          requested, including, without limitation, information as to possible
          contingent liabilities, tax matters, environmental matters,
          obligations under Plans, Multiemployer Plans and Welfare Plans,
          collective
<PAGE>

          bargaining agreements and other arrangements with employees, audited
          annual financial statements dated December 31, 1996, December 31, 1997
          and December 31, 1998, interim financial statements dated March 31,
          1999, the pro forma balance sheet as to the Borrower dated as of March
          31, 1999 and forecasts prepared by management, in form and substance
          satisfactory to the Lender Parties, of balance sheets, income
          statements and cash flow statements on a monthly basis for the first
          year following the day of the Initial Extension of Credit and on an
          annual basis for each year thereafter until the Final Maturity Date.

               (xvii)  A Certificate in substantially the form of Exhibit J
          hereto from its chief financial officer attesting to the Solvency of
          the Borrower and its Subsidiaries taken as a whole after giving effect
          to the Merger and the other transactions contemplated hereby.

               (xviii)  A letter, in form and substance satisfactory to the
          Agent, from the Borrower to Arthur Andersen L.L.C., its independent
          certified public accountants, advising such accountants that the Agent
          and the Lender Parties have been authorized to exercise all rights of
          the Borrower to require such accountants to disclose any and all
          financial statements and any other information of any kind that they
          may have with respect to the Borrower and its Subsidiaries and
          directing such accountants to comply with any reasonable request of
          the Agent or any Lender Party for such information.

               (xix)  Evidence of insurance naming the Agent as additional
          insured and loss payee with such responsible and reputable insurance
          companies or associations, and in such amounts and covering such
          risks, as is satisfactory to the Lender Parties, including, without
          limitation, business interruption insurance, product liability
          insurance, and directors and officers insurance.

               (xx) An Intercompany Subordination Agreement, duly executed by
          the Borrower and each of its Subsidiaries (other than TLSP
          Investments).

               (xxi)  Favorable opinions of (a) Morgan, Lewis & Bockius, New
          York and English counsel to the Loan Parties, in the form of Exhibit
          H-1 and (b) Ogilvy, Renault, Canadian counsel to the Loan Parties in
          the form of Exhibit H-2.

               (xxii)  A tax sharing agreement, duly executed by the Borrower
          and each other Loan Party in form and substance satisfactory to the
          Agent (such agreement, as amended, supplemented or otherwise modified
          from time to time in accordance  with the terms of the Loan Document,
          the "TAX SHARING AGREEMENT").

               (xxiii)  The MDC Subordination Agreement duly executed by each of
          the Equity Investors and the Borrower.

               (xxiv)  The TLSP Subordination Agreements duly executed by TLSP
          Investments and TLSP Trademarks, respectively, and the Borrower.

          (b) The Borrower shall have paid (i) all accrued interest and fees
     under the Existing Credit Agreement through the Initial Extension of Credit
     and (ii) all accrued fees and expenses of the Agent in accordance with the
     terms and conditions of the Fee Letters and the Lender Parties
<PAGE>

     (including the accrued fees and expenses of counsel to the Agent, of
     Canadian counsel to the Agent, and the facility fees payable to the Lender
     Parties).

          (c) The Merger shall have been consummated strictly in accordance with
     the terms of the Merger Agreement, without any waiver or amendment not
     consented to by the Lender Parties of any term, provision or condition set
     forth therein, and in compliance with all applicable laws, and the Agent
     shall have received certified copies of a certificate of merger or other
     confirmation from the Secretary of State of the State of Delaware of the
     consummation of the Merger.  The Lender Parties shall be satisfied (i) that
     the amount of committed equity and debt financing shall be sufficient to
     meet the financing requirements of the Merger and the other transactions
     contemplated thereby, (ii) with the terms and conditions of the Related
     Documents and (iii) that the assets and earnings of the Borrower are
     sufficient to support the Obligations of the Borrower under this Agreement
     and the timely amortization of all Indebtedness and other Obligations of
     the Borrower.

          (d) The Lender Parties shall be satisfied with (i) the corporate and
     legal structure and capitalization of the Borrower and its Subsidiaries,
     both before and after giving effect to the Merger, including the terms and
     conditions of the charter, bylaws and each class of capital stock of the
     Loan Parties and of each agreement or instrument relating to such structure
     or capitalization and (ii) the management of the Loan Parties.

          (e) (i) Before giving effect to the Merger and the other transactions
     contemplated by this Agreement, there shall have occurred no material
     adverse change in the business, condition (financial or otherwise),
     operations, performance, properties or prospects of IDRC and its
     Subsidiaries or of the Borrower and its Subsidiaries, in each case taken as
     a whole, since December 31, 1998 and (ii) there shall have occurred no
     Material Adverse Change since December 31, 1998.

          (f) Other than as set forth on Schedule 4.01(j), there shall exist no
     action, suit, investigation, litigation or proceeding affecting the
     Borrower or any other Loan Party or any of their Subsidiaries pending or
     threatened before any court, governmental agency or arbitrator that (i)
     could have a material adverse effect on the business, condition (financial
     or otherwise), operations, performance, properties or prospects of IDRC and
     its Subsidiaries taken as a whole combined with the Borrower and its
     Subsidiaries taken as a whole, (ii) could have a Material Adverse Effect or
     (iii) purports to affect the legality, validity or enforceability of the
     Merger or any Transaction Document or the consummation of the transactions
     contemplated by the Transaction Documents.

          (g) All governmental and third party consents and approvals necessary
     in connection with the Merger and the other transactions contemplated by
     the Transaction Documents shall have been obtained (without the imposition
     of any conditions that are not acceptable to the Lender Parties) and shall
     remain in effect; all applicable waiting periods in connection with the
     Merger and the other transactions contemplated by the Transaction Documents
     shall have expired without any action having been taken by any competent
     authority, and no law or regulation shall be applicable in the judgment of
     the Lender Parties, in each case that restrains, prevents or imposes
     materially adverse conditions upon the Merger and the other transactions
     contemplated by the Transaction Documents or the rights of the Loan Parties
     or their Subsidiaries freely to transfer or otherwise dispose of, or to
     create any Lien on, any properties now owned or hereafter acquired by any
     of them.
<PAGE>

          (h) The Lender Parties shall have completed a due diligence
     investigation of the Borrower and its Subsidiaries (including, without
     limitation, a field examination of the quality of their current assets and
     of their management information systems) in scope, and with results,
     satisfactory to the Lender Parties, and nothing shall have come to the
     attention of the Lender Parties during the course of such due diligence
     investigation to lead them to believe (i) that the Information Memorandum
     was or has become misleading, incorrect or incomplete in any material
     respect and (ii) that, following the consummation of the Merger, the
     Borrower and its Subsidiaries would not have good and marketable title to
     all material assets of IDRC and its Subsidiaries reflected in the
     Information Memorandum and (iii) without limiting the generality of the
     foregoing, the Lender Parties shall have been given such access to the
     management, records, books of account, contracts and properties of the
     Borrower and its Subsidiaries and IDRC and its Subsidiaries as they shall
     have requested.

          (i) The Lender Parties shall be satisfied that all Existing Debt,
     other than the Debt of the Loan Parties and their Subsidiaries identified
     on Schedule 3.01(i) (the "SURVIVING DEBT"), has been prepaid, redeemed or
     defeased in full or otherwise satisfied and extinguished and that all such
     Surviving Debt shall be on terms and conditions satisfactory to the Lender
     Parties.

          (j) All accrued fees and expenses of the Agent and the Lender Parties
     (including the accrued fees and expenses of counsel to the Agent and of
     local counsel to the Lender Parties) shall have been paid.

          SECTION 3.02.  Conditions Precedent to Each Borrowing, Swing Line
                         --------------------------------------------------
Advance and Issuance.  The obligation of each Appropriate Lender to make an
--------------------
Advance (other than a Letter of Credit Advance made by the Issuing Bank or a
Working Capital Lender pursuant to Section 2.03(c) and a Swing Line Advance made
by a Working Capital Lender pursuant to Section 2.02(b)) on the occasion of each
Borrowing (including the Initial Extension of Credit), and the obligation of the
Issuing Bank to issue a Letter of Credit (including the initial issuance) and
the obligation of the Swing Line Bank to make Swing Line Advances, shall be
subject to the further conditions precedent that on the date of such Borrowing
(including a Swing Line Advance made by the Swing Line Bank), issuance or Swing
Line Advance, (a) the following statements shall be true (and each of the giving
of the applicable Notice of Borrowing, Notice of Swing Line Borrowing, Notice of
Issuance and the acceptance by the Borrower of the proceeds of such Borrowing or
of such Letter of Credit shall constitute a representation and warranty by the
Borrower that both on the date of such notice and on the date of such Borrowing
or issuance such statements are true):

          (i) the representations and warranties contained in each Loan Document
     are correct on and as of such date, before and after giving effect to such
     Borrowing or issuance and to the application of the proceeds therefrom, as
     though made on and as of such date other than any such representations or
     warranties that, by their terms, refer to a specific date other than the
     date of such Borrowing or issuance, in which case as of such specific date;

          (ii) no event has occurred and is continuing, or would result from
     such Borrowing or issuance or from the application of the proceeds
     therefrom, that constitutes a Default; and

          (iii)  for each Working Capital Advance, Swing Line Advance made by
     the Swing Line Bank or issuance of any Letter of Credit, the sum of the
     Loan Values of the Eligible Receivables (as determined by the Agent based
     on the most recent Borrowing Base Certificate delivered to the Lender
     Parties hereunder) exceeds the aggregate principal amount of Working

<PAGE>

     Capital Advances plus Swing Line Advances plus Letter of Credit Advances to
     be outstanding plus the aggregate Available Amount of all Letters of Credit
     then outstanding after giving effect to such Advance or issuance,
     respectively;

and (b) the Agent shall have received such other approvals, opinions or
documents as any Appropriate Lender Party through the Agent may reasonably
request.

          SECTION 3.03.  Determinations Under Section 3.01.  For purposes of
                         ---------------------------------
determining compliance with the conditions specified in Section 3.01, each
Lender Party shall be deemed to have consented to, approved or accepted or to be
satisfied with each document or other matter required thereunder to be consented
to or approved by or acceptable or satisfactory to the Lender Parties unless an
officer of the Agent responsible for the transactions contemplated by the Loan
Documents shall have received notice from such Lender Party prior to the Initial
Extension of Credit specifying its objection thereto and if the Initial
Extension of Credit consists of a Borrowing, such Lender Party shall not have
made available to the Agent such Lender Party's ratable portion of such
Borrowing.


                                  ARTICLE IV

                        REPRESENTATIONS AND WARRANTIES

          SECTION 4.01.  Representations and Warranties of the Borrower.  The
                         ----------------------------------------------
Borrower represents and warrants as follows:

          (a) Each Loan Party (i) is a corporation duly organized, validly
     existing and in good standing under the laws of the jurisdiction of its
     incorporation, (ii) is duly qualified and in good standing as a foreign
     corporation in each other jurisdiction in which it owns or leases property
     or in which the conduct of its business requires it to so qualify or be
     licensed except where the failure to so qualify or be licensed could not be
     reasonably likely to have a Material Adverse Effect and (iii) has all
     requisite corporate power and authority (including, without limitation, all
     governmental licenses, permits and other approvals) to own or lease and
     operate its properties and to carry on its business as now conducted and as
     proposed to be conducted.  All of the outstanding Equity Interests in the
     Borrower have been validly issued, are fully paid and non-assessable.
     Prior to the consummation of the Merger, all of the outstanding capital
     stock of IDRC shall have been validly issued, shall have been fully paid
     and non-assessable and shall be owned free and clear of all Liens, except
     those created under the "Collateral Documents" (as such term is defined in
     the Existing Credit Agreement).

          (b) Set forth on Schedule 4.01(b) hereto is a complete and accurate
     list of all Subsidiaries of each Loan Party, showing as of the date hereof
     (as to each such Subsidiary) the jurisdiction of its incorporation, the
     number of shares of each class of its Equity Interests authorized, and the
     number outstanding, on the date hereof and the percentage of the
     outstanding shares of each such class of its Equity Interests owned
     (directly or indirectly) by such Loan Party and the number of shares
     covered by all outstanding options, warrants, rights of conversion or
     purchase and similar rights at the date hereof.  All of the outstanding
     Equity Interests in each Loan Party's Subsidiaries have been validly
     issued, are fully paid and non-assessable and are owned by such Loan Party
     or one or more of its Subsidiaries free and clear of all Liens, except
     those created under the Collateral Documents.  Each such Subsidiary (i) is
     a corporation duly organized, validly existing and in good standing under
     the laws of the jurisdiction of its
<PAGE>

     incorporation, (ii) is duly qualified and in good standing as a foreign
     corporation in each other jurisdiction in which it owns or leases property
     or in which the conduct of its business requires it to so qualify or be
     licensed except where the failure to so qualify or be licensed could not be
     reasonably likely to have a Material Adverse Effect and (iii) has all
     requisite corporate power and authority (including, without limitation, all
     governmental licenses, permits and other approvals) to own or lease and
     operate its properties and to carry on its business as now conducted and as
     proposed to be conducted.

          (c) The execution, delivery and performance by each Loan Party of each
     Transaction Document to which it is or is to be a party, and the
     consummation of the Merger and the other transactions contemplated by the
     Transaction Documents, are within such Loan Party's corporate powers, have
     been duly authorized by all necessary corporate action, and do not (i)
     contravene such Loan Party's charter or bylaws, (ii) violate any law, rule,
     regulation (including, without limitation, Regulation X of the Board of
     Governors of the Federal Reserve System), order, writ, judgment,
     injunction, decree, determination or award, (iii) conflict with or result
     in the breach of, or constitute a default under, any contract, loan
     agreement, indenture, mortgage, deed of trust, lease or other instrument
     binding on or affecting any Loan Party, any of its Subsidiaries or any of
     their properties or (iv) except for the Liens created under the Loan
     Documents, result in or require the creation or imposition of any Lien upon
     or with respect to any of the properties of any Loan Party or any of its
     Subsidiaries.  No Loan Party or any of its Subsidiaries is in violation of
     any such law, rule, regulation, order, writ, judgment, injunction, decree,
     determination or award or in breach of any such contract, loan agreement,
     indenture, mortgage, deed of trust, lease or other instrument, the
     violation or breach of which could be reasonably likely to have a Material
     Adverse Effect.

          (d) No authorization or approval or other action by, and no notice to
     or filing with, any governmental authority or regulatory body or any other
     third party is required for (i) the due execution, delivery, recordation,
     filing or performance by any Loan Party of any Transaction Document to
     which it is or is to be a party, or for the consummation of the Merger or
     the other transactions contemplated by the Transaction Documents, (ii) the
     grant by any Loan Party of the Liens granted by it pursuant to the
     Collateral Documents, (iii) the perfection or maintenance of the Liens
     created under the Collateral Documents (including the first priority nature
     thereof) or (iv) the exercise by the Agent or any Lender Party of its
     rights under the Loan Documents or the remedies in respect of the
     Collateral pursuant to the Collateral Documents, except for the
     authorizations, approvals, actions, notices and filings listed on Schedule
     4.01(d) hereto, all of which have been duly obtained, taken, given or made
     and are in full force and effect.  All applicable waiting periods in
     connection with the Merger or the transactions contemplated by the
     Transaction Documents have expired without any action having been taken by
     any competent authority restraining, preventing or imposing materially
     adverse conditions upon the Merger and the other transactions contemplated
     by the Transaction Documents have expired without any action having been
     taken by any competent authority restraining, preventing or imposing
     materially adverse conditions upon the Merger or the rights of the Loan
     Parties or their Subsidiaries freely to transfer or otherwise dispose of,
     or to create any Lien on, any properties now owned or hereafter acquired by
     any of them.

          (e) This Agreement has been, and each other Transaction Document when
     delivered hereunder will have been, duly executed and delivered by each
     Loan Party party thereto.  This Agreement is, and each other Transaction
     Document when delivered hereunder will be, the legal,
<PAGE>

     valid and binding obligation of each Loan Party party thereto, enforceable
     against such Loan Party in accordance with its terms.

          (f) (i) (x) The Consolidated balance sheet of the Borrower and its
     Subsidiaries and the Consolidated balance sheet of IDRC and its
     Subsidiaries, in each case as at December 31, 1998, and the related
     Consolidated statements of operations and cash flows of the Borrower and
     its Subsidiaries and the related Consolidated statements of operations and
     cash flows of IDRC and its Subsidiaries for the fiscal year then ended,
     accompanied, as to the Consolidated financial statements of the Borrower
     and its Subsidiaries, by an unqualified opinion of Arthur Andersen L.L.C.,
     independent public accountants, and as to the Consolidated financial
     statements of IDRC and its Subsidiaries, by an unqualified opinion of
     Deloitte & Touche LLP, independent public accountants, and (y) the
     Consolidated balance sheet of the Borrower and its Subsidiaries and the
     Consolidated balance sheet of IDRC and its Subsidiaries, in each case as at
     March 31, 1999, and the related Consolidated statements of operations and
     cash flows of the Borrower and its Subsidiaries and Consolidated statements
     of operations and cash flows of IDRC and its Subsidiaries, in each case for
     the three months then ended duly certified by the chief financial officer
     of the Borrower, copies of which have been furnished to each Lender Party,
     fairly present, subject, in the case of the statements referred to in
     clause (i)(y), to year-end audit adjustments and the absence of notes, the
     Consolidated financial condition of the Borrower and its Subsidiaries and
     the Consolidated financial condition of IDRC and its Subsidiaries, as the
     case may be, as at such dates and the Consolidated results of the
     operations of the Borrower and its Subsidiaries and the Consolidated
     results of operations of IDRC and its Subsidiaries, as the case may be, for
     the periods ended on such dates, all in accordance with generally accepted
     accounting principles applied on a consistent basis, and

          (ii) since December 31, 1998 there has occurred no (x) material
     adverse change in the business, condition (financial or otherwise),
     operations, performance, properties or prospects of the Borrower and its
     Subsidiaries taken as a whole combined with IDRC and its Subsidiaries taken
     as a whole, or (y) Material Adverse Change.

          (g) The pro forma Consolidated balance sheet of the Borrower as at
     March 31, 1999, included in the proxy statement dated June 9, 1999, copies
     of which have been furnished to each Lender Party, fairly present the
     Consolidated pro forma financial condition of the Borrower as at such date
     after giving effect to the Merger and the other transactions contemplated
     hereby, all in accordance with GAAP.

          (h) The Consolidated forecasted balance sheet, statements of
     operations and statements of cash flows of the Borrower and its
     Subsidiaries delivered to the Lender Parties pursuant to Section
     3.01(a)(xvi) and Section 5.03(d) were prepared in good faith on the basis
     of the assumptions stated therein, which assumptions were reasonable in the
     light of conditions existing at the time of delivery of such forecasts, and
     represented, at the time of delivery and on the date of the Initial
     Extension of Credit, the Borrower's best estimate of the future financial
     performance of the Borrower and its Subsidiaries.

          (i) Neither the Information Memorandum nor any other information,
     exhibit or report (excluding any financial projections), taken as a whole,
     furnished by or on behalf of any Loan Party to the Agent or any Lender
     Party, in connection with the negotiation of the Loan Documents or pursuant
     to the terms of the Loan Documents contained any untrue statement of a
     material fact or omitted to state a material fact necessary to make the
     statements made therein
<PAGE>

     not misleading in light of the circumstances under which such information
     was provided and on the date of the Initial Extension of Credit.

          (j) There is no action, suit, investigation, litigation or proceeding
     affecting any Loan Party or any of its Subsidiaries, including any
     Environmental Action, pending or threatened before any court, governmental
     agency or arbitrator that could be reasonably likely to have a Material
     Adverse Effect except as set forth on Schedule 4.01(j).  There is no
     action, suit, investigation, litigation or proceeding affecting any Loan
     Party or any of its Subsidiaries, pending or threatened before any court,
     governmental agency or arbitrator that purports to affect the legality,
     validity or enforceability of the Merger or any Transaction Document or the
     consummation of the transactions contemplated hereby and thereby.

          (k) No Loan Party is engaged in the business of extending credit for
     the purpose of purchasing or carrying Margin Stock, and no proceeds of any
     Advance or drawings under any Letter of Credit will be used to purchase or
     carry any Margin Stock or to extend credit to others for the purpose of
     purchasing or carrying any Margin Stock.

          (l) The Collateral Documents create a valid and perfected first
     priority security interest in the Collateral securing the payment of the
     Secured Obligations subject only to Liens permitted hereunder, and all
     filings and other actions necessary or desirable to perfect and protect
     such security interest have been duly taken.  The Loan Parties are the
     legal and beneficial owners of the Collateral free and clear of any Lien,
     except for the Liens and security interests created or permitted under the
     Loan Documents.

          (m) Neither any Loan Party nor any of its Subsidiaries is an
     "investment company," or an "affiliated person" of, or "promoter" or
     "principal underwriter" for, an "investment company," as such terms are
     defined in the Investment Company Act of 1940, as amended.  Neither the
     making of any Advances, nor the issuance of any Letters of Credit, nor the
     application of the proceeds or repayment thereof by the Borrower, nor the
     consummation of the other transactions contemplated hereby, will violate
     any provision of such Act or any rule, regulation or order of the
     Securities and Exchange Commission thereunder.

          (n) The Loan Parties are, taken as a whole, Solvent.

          (o) (i) No ERISA Event has occurred or is reasonably expected to
     occur with respect to any Plan.

          (ii) As of the last annual actuarial valuation date, the funded
     current liability percentage, as defined in Section 302(d)(8) of ERISA, of
     each Plan exceeds 90% and there has been no material adverse change in the
     funding status of any such Plan since such date.

          (iii)  Neither any Loan Party nor any ERISA Affiliate has incurred or
     is reasonably expected to incur any Withdrawal Liability to any
     Multiemployer Plan.

          (iv) Neither any Loan Party nor any ERISA Affiliate has been notified
     by the sponsor of a Multiemployer Plan that such Multiemployer Plan is in
     reorganization or has been terminated, within the meaning of Title IV of
     ERISA, and no such Multiemployer Plan is reasonably expected to be in
     reorganization or to be terminated, within the meaning of Title IV of
     ERISA.
<PAGE>

          (v) Except as set forth in the financial statements referred to in
     this Section 4.01 and in Section 5.03, the Loan Parties and their
     respective Subsidiaries have no material liability with respect to
     "expected post retirement benefit obligations" within the meaning of
     Statement of Financial Accounting Standards No. 106.

          (vi) Set forth on Schedule 4.01(o) hereto is a complete and accurate
     list of all Plans, Multiemployer Plans and Welfare Plans.

          (vii)  Schedule B (Actuarial Information) to the most recent annual
     report (Form 5500 Series) for each Plan, copies of which have been filed
     with the Internal Revenue Service and furnished to the Lender Parties, is
     complete and accurate and fairly presents the funding status of such Plan,
     and since the date of such Schedule B there has been no material adverse
     change in such funding status.

          (p) (i)  Each Loan Party and each of its Subsidiaries and Affiliates
     has filed, has caused to be filed or has been included in all tax returns
     (Federal, state, local and foreign) required to be filed and has paid all
     taxes shown thereon to be due, together with applicable interest and
     penalties.

          (ii) Set forth on Schedule 4.01(p) hereto is a complete and accurate
     list, as of the date hereof, of each taxable year of each Loan Party and
     each of its Subsidiaries and Affiliates for which Federal income tax
     returns have been filed and for which the expiration of the applicable
     statute of limitations for assessment or collection has not occurred by
     reason of extension or otherwise (an "OPEN YEAR").

          (iii)  There is no unpaid amount, as of the date hereof, of
     adjustments to the Federal income tax liability of any Loan Party or any of
     its Subsidiaries or Affiliates proposed by the Internal Revenue Service
     with respect to Open Years.  No issues have been raised by the Internal
     Revenue Service in respect of Open Years that, in the aggregate, could have
     a Material Adverse Effect.
          (iv) There is no unpaid amount, as of the date hereof, of adjustments
     to the state, local and foreign tax liability of any Loan Party or any of
     its Subsidiaries or Affiliates proposed by all state, local and foreign
     taxing authorities (other than amounts arising from adjustments to Federal
     income tax returns, if any).  No issues have been raised by such taxing
     authorities that, in the aggregate, could have a Material Adverse Effect.

          (q) Neither the business nor the properties of any Loan Party or any
     of its Subsidiaries are affected by any fire, explosion, accident, strike,
     lockout or other labor dispute, drought, storm, hail, earthquake, embargo,
     act of God or of the public enemy or other casualty (whether or not covered
     by insurance) that could be reasonably likely to have a Material Adverse
     Effect.

          (r) Each Loan Party has reviewed the areas within its business and
     operations which could be adversely affected by, and has developed or is in
     the process of developing a program to address on a timely basis, "Year
     2000 Issues" (i.e., the risk that computer applications used by such Loan
     Party may be unable to recognize or perform properly date sensitive
     functions involving certain dates prior to, and any date after, December
     31, 1999) and, based on such review, such Loan Party reasonably believes
     that the "Year 2000 Issues" (and the cost of remedying the same) will not
     have a Material Adverse Effect.
<PAGE>

          (s) Set forth on Schedule 4.01(s) hereto is a complete and accurate
     list of all Existing Debt (other than Surviving Debt) including all letters
     of credit outstanding on the date hereof (each such letter of credit, an
     "EXISTING LETTER OF CREDIT"), showing as of the date hereof the principal
     amount outstanding or amount available to be drawn (assuming all conditions
     to drawing are satisfied) thereunder, the maturity date thereof and the
     amortization schedule therefor.

          (t) Neither the Borrower nor any of its Subsidiaries owns any real
     property.

          (u) All Inventory of the Borrower or any of its Subsidiaries that is
     owned by the Borrower or such Subsidiary free and clear of any Lien is
     located at the addresses specified on Schedule 4.01(u).

          (v) Set forth on Schedule 4.01(v) hereto is a complete and accurate
     list of all leases of real property under which any Loan Party or any of
     its Subsidiaries is the lessee, showing as of the date hereof the street
     address, county or other relevant jurisdiction, state, lessor, lessee,
     expiration date and annual rental cost thereof.  Each such lease is the
     legal, valid and binding obligation of the lessor thereof, enforceable in
     accordance with its terms.

          (w) Set forth on Schedule 4.01(w) hereto is a complete and accurate
     list of all Investments held by any Loan Party or any of its Subsidiaries,
     showing as of the date hereof the amount, obligor or issuer and maturity,
     if any, thereof.

          (x) Set forth on Schedule 4.01(x) hereto is a complete and accurate
     list of all patents, trademarks, trade names, service marks and copyrights,
     and all applications therefor and licenses thereof, of each Loan Party or
     any of its Subsidiaries, showing as of the date hereof the jurisdiction in
     which registered, the registration number, the date of registration and the
     expiration date.

          (y) Set forth on Schedule 4.01(y) hereto is a complete and accurate
     list of all Liens on the property or assets of any Loan Party or any of its
     Subsidiaries, showing as of the date hereof the lienholder thereof, the
     principal amount of the obligations secured thereby and the property or
     assets of such Loan Party or such Subsidiary subject thereto.

          (z) The assets and property of TLSP Investments (other than the TLSP
     Investments Subordinated Note) and the demand deposit accounts permitted
     under Section 5.02(g)(ii) do not exceed $50,000 in the aggregate.

          (aa) Set forth on Schedule 4.01(aa) hereto is a complete and accurate
     list of all deposit accounts that are not Blocked Accounts of the Borrower
     or any of its Subsidiaries as of the date hereof.
<PAGE>

                                   ARTICLE V

                                   COVENANTS

          SECTION 5.01.  Affirmative Covenants.  So long as any Advance or any
                         ---------------------
other Obligation of any Loan Party under or in respect of any Loan Document
shall remain unpaid, any Letter of Credit shall be outstanding, any Secured
Hedge Agreement shall be in effect or any Lender Party shall have any Commitment
hereunder, the Borrower will:

          (a) Compliance with Laws, Etc.  Comply, and cause each of its
              -------------------------
     Subsidiaries to comply, in all material respects, with all applicable laws,
     rules, regulations and orders, such compliance to include, without
     limitation, compliance with ERISA and the Racketeer Influenced and Corrupt
     Organizations Chapter of the Organized Crime Control Act of 1970.

          (b) Payment of Taxes, Etc.  Pay and discharge, and cause each of its
              ---------------------
     Subsidiaries to pay and discharge, before the same shall become delinquent,
     (i) all taxes, assessments and governmental charges or levies imposed upon
     it or upon its property and (ii) all lawful claims that, if unpaid, might
     by law become a Lien upon its property which is not otherwise permitted
     hereunder; provided, however, that neither the Borrower nor any of its
     Subsidiaries shall be required to pay or discharge any such tax,
     assessment, charge or claim that is being contested in good faith and by
     proper proceedings and as to which appropriate reserves are being
     maintained, unless and until any Lien resulting therefrom attaches to its
     property and becomes enforceable against its other creditors.

          (c) Compliance with Environmental Laws.  Comply, and cause each of its
              ----------------------------------
     Subsidiaries and all lessees and other Persons operating or occupying its
     properties to comply, in all material respects, with all applicable
     Environmental Laws and Environmental Permits; obtain and renew and cause
     each of its Subsidiaries to obtain and renew all Environmental Permits
     necessary for its operations and properties; and conduct, and cause each of
     its Subsidiaries to conduct, any investigation, study, sampling and
     testing, and undertake any cleanup, removal, remedial or other action
     necessary to remove and clean up all Hazardous Materials from any of its
     properties, in material compliance with the requirements of all
     Environmental Laws; provided, however, that neither the Borrower nor any of
     its Subsidiaries shall be required to undertake any such cleanup, removal,
     remedial or other action to the extent that its obligation to do so is
     being contested in good faith and by proper proceedings and appropriate
     reserves are being maintained with respect to such circumstances.

          (d) Maintenance of Insurance.  Maintain, and cause each of its
              ------------------------
     Subsidiaries to maintain, insurance with responsible and reputable
     insurance companies or associations in such amounts and covering such risks
     as is usually carried by companies engaged in similar businesses and owning
     similar properties in the same general areas in which the Borrower or such
     Subsidiary operates.

          (e) Preservation of Corporate Existence, Etc.  Preserve and maintain,
              ----------------------------------------
     and cause each of its Subsidiaries to preserve and maintain, its corporate
     existence, rights (charter and statutory), permits, licenses, approvals,
     privileges and franchises; provided, however, that the Borrower may
     consummate the Merger and any other merger or consolidation permitted under
     Section 5.02(e) and provided further that neither the Borrower nor any of
     its Subsidiaries shall
<PAGE>

     be required to preserve any right, permit, license, approval, privilege or
     franchise if the Board of Directors of the Borrower or such Subsidiary
     shall determine that the preservation thereof is no longer desirable in the
     conduct of the business of the Borrower or such Subsidiary, as the case may
     be, and that the loss thereof is not disadvantageous in any material
     respect to the Borrower, such Subsidiary or the Lender Parties.

          (f) Visitation Rights.  At any reasonable time and from time to time,
              -----------------
     upon reasonable prior notice, permit the Agent or any of the Lender Parties
     or any agents or representatives thereof, to examine and make copies of and
     abstracts from the records and books of account of, and visit the
     properties of, the Borrower and any of its Subsidiaries, and to discuss the
     affairs, finances and accounts of the Borrower and any of its Subsidiaries
     with any of their officers or directors and with their independent
     certified public accountants.

          (g) Keeping of Books.  Keep, and cause each of its Subsidiaries to
              ----------------
     keep, proper books of record and account, in which full and correct entries
     shall be made of all financial transactions and the assets and business of
     the Borrower and each such Subsidiary in accordance with generally accepted
     accounting principles in effect from time to time.

          (h) Maintenance of Properties, Etc.  Maintain and preserve, and cause
              ------------------------------
     each of its Subsidiaries to maintain and preserve, all of its properties
     that are reasonably required in the conduct of its business in good working
     order and condition, ordinary wear and tear excepted.

          (i) Transactions with Affiliates.  Conduct, and cause each of its
              ----------------------------
     Subsidiaries to conduct, all transactions otherwise permitted under the
     Loan Documents with any of their Affiliates on terms that are fair and
     reasonable and no less favorable to the Borrower or such Subsidiary than it
     would obtain in a comparable arm's-length transaction with a Person not an
     Affiliate.
          (j) Covenant to Guarantee Obligations and Give Security.  Upon (x) the
              ---------------------------------------------------
     request of the Agent, (y) the formation or acquisition of any new direct or
     indirect Subsidiary of any Loan Party (other than a Foreign Subsidiary that
     is not a Canadian Subsidiary if the effect of such undertaking would have
     material adverse tax consequences to the Loan Parties taken as a whole) or
     (z) the acquisition of any property by any Loan Party, and such property,
     in the judgment of the Agent, shall not already be subject to a perfected
     first priority security interest in favor of the Agent for the benefit of
     the Secured Parties, then the Borrower shall, in each case at the
     Borrower's expense:

               (i) within 10 days after the formation or acquisition of a
          Subsidiary, cause each such Subsidiary and each direct and indirect
          Subsidiary of such Subsidiary to duly execute and deliver to the Agent
          a guaranty or guaranty supplement, in form and substance satisfactory
          to the Agent, guaranteeing all  of the Loan Parties' Obligations under
          the Loan Documents; provided that no guaranty may be required (if
          acceptable to the Agent) from a Foreign Subsidiary that is not a
          Canadian Subsidiary if the execution and delivery thereof would result
          in adverse tax consequences to the Loan Parties;

               (ii) within 10 days after such request, formation or acquisition,
          furnish to the Agent a description of the real and personal properties
          of the Borrower and its Subsidiaries in detail satisfactory to the
          Agent;
<PAGE>

               (iii)  within 15 days after such request, formation or
          acquisition, duly execute and deliver, and cause each such Subsidiary,
          and cause each direct and indirect parent of such Subsidiary to duly
          execute and deliver to the Agent mortgages, pledges, assignments,
          security agreement supplements and other security agreements, as
          specified by and in form and substance satisfactory to the Agent,
          securing payment of all the Obligations of the Loan Parties under the
          Loan Documents and constituting Liens on all such properties; provided
          that no mortgage, pledge, assignment, security agreement supplement or
          other security agreement may be required (if acceptable to the Agent)
          from a Foreign Subsidiary that is not a Canadian Subsidiary if the
          execution and delivery thereof would result in adverse tax
          consequences to the Loan Parties;

               (iv) within 30 days after such request, formation or acquisition,
          duly execute and deliver, and cause each such Subsidiary, and cause
          each direct and indirect parent of such Subsidiary (other than any
          Foreign Subsidiary that is not a Canadian Subsidiary) to take whatever
          action (including, without limitation, the recording of mortgages, the
          filing of Uniform Commercial Code financing statements, the giving of
          notices and the endorsement of notices on title documents) may be
          necessary or advisable in the opinion of the Agent to vest in the
          Agent (or in any representative of the Agent designated by it) valid
          and subsisting Liens on the properties purported to be subject to the
          mortgages, pledges, assignments, security agreement supplements and
          other security agreements delivered pursuant to this Section 5.01(j),
          enforceable against all third parties in accordance with their terms;

               (v) within 60 days after such request, formation or acquisition,
          deliver to the Agent, upon the request of the Agent in its sole
          discretion, a signed copy of a favorable opinion, addressed to the
          Agent and the other Secured Parties, of counsel for the Loan Parties
          acceptable to the Agent as to the matters contained in clauses (i),
          (iii) and (iv) above, as to such mortgages, pledges, assignments,
          security agreement supplements and other security agreements being
          legal, valid and binding obligations of each such Loan Party
          enforceable in accordance with their terms and as to such other
          matters as the Agent may reasonably request;

               (vi) as promptly as practicable after such request, formation or
          acquisition, deliver, upon the request of the Agent in its sole
          discretion, to the Agent with respect to each parcel of real property
          owned or held by the entity that is the subject of such request,
          formation or acquisition title reports, surveys and engineering, soils
          and other reports, and environmental assessment reports, each of
          scope, form and substance satisfactory to the Agent, provided,
          however, that to the extent that any Loan Party or any of its
          Subsidiaries shall have otherwise received any of the foregoing items
          with respect to such real property, such items shall promptly after
          the receipt thereof be delivered to the Agent;

               (vii)  at any time and from time to time, promptly execute and
          deliver any and all further instruments and documents and take all
          such other action as the Agent may deem necessary or desirable in
          obtaining the full benefits of, or in perfecting and preserving the
          Liens of, such guaranties, mortgages, pledges, assignments, security
          agreements and security agreement supplements; and
<PAGE>

               (viii)  promptly upon organizing, or within five days after
          organizing any Subsidiary or joint venture specified in clause (A)
          below, or within 15 days after organizing any Person specified in
          clause (B), each Loan Party shall pledge to the Agent on behalf of the
          Secured Parties (A) in the case of any U.S. Subsidiary or Canadian
          Subsidiary, 100% of the outstanding Equity Interests of such Person
          owned by such Loan Party, (B) in the case of any Foreign Subsidiary
          that is not a Canadian Subsidiary or foreign joint venture, 65% of the
          total outstanding Equity Interests of such Person owned by such Loan
          Party and (C) in the case of any domestic joint venture, 100% of the
          Equity Interests of such Person held by such Loan Party.

          (k) Further Assurances.  (i)  Promptly upon request by the Agent, or
              ------------------
     any Lender Party through the Agent, correct any material defect or error
     that may be discovered in any Loan Document or in the execution,
     acknowledgment, filing or recordation thereof, and

          (ii) Promptly upon request by the Agent, or any Lender Party through
     the Agent, do, execute, acknowledge, deliver, record, re-record, file, re-
     file, register and re-register any and all such further acts, deeds,
     conveyances, pledge agreements, mortgages, deeds of trust, trust deeds,
     assignments, financing statements and continuations thereof, termination
     statements, notices of assignment, transfers, certificates, assurances and
     other instruments as the Agent, or any Lender Party through the Agent, may
     reasonably require from time to time in order to (A) carry out more
     effectively the purposes of the Loan Documents, (B) to the fullest extent
     permitted by applicable law, subject any Loan Party's or any of its
     Subsidiaries' properties, assets, rights or interests to the Liens now or
     hereafter intended to be covered by any of the Collateral Documents, (C)
     perfect and maintain the validity, effectiveness and priority of any of the
     Collateral Documents and any of the Liens intended to be created thereunder
     and (D) assure, convey, grant, assign, transfer, preserve, protect and
     confirm more effectively unto the Agent and the Lender parties the rights
     granted or now or hereafter intended to be granted to the Agent and the
     Lender Parties under any Loan Document or under any other instrument
     executed in connection with any Loan Document to which any Loan Party or
     any of its Subsidiaries is or is to be a party, and cause each of its
     Subsidiaries to do so.

          (l) Performance of Related Documents.  Perform and observe, and cause
              --------------------------------
     each of its Subsidiaries to perform and observe, all of the terms and
     provisions of each Related Document to be performed or observed by it,
     maintain each such Related Document in full force and effect, enforce such
     Related Document in accordance with its terms, take all such action to such
     end as may be from time to time requested by the Agent and, upon request of
     the Agent, make to each other party to each such Related Document such
     demands and requests for information and reports or for action as such Loan
     Party or any of its Subsidiaries is entitled to make under such Related
     Document.

          (m) Preparation of Environmental Reports.  At the request of the
              ------------------------------------
     Agent, provide to the Lender Parties within 60 days after such request, at
     the expense of the Borrower, a Phase I environmental site assessment report
     for any of its or its Subsidiaries' properties described in such request,
     prepared by an environmental consulting firm acceptable to the Agent (and,
     if based upon the recommendation of such environmental consulting firm, a
     Phase II environmental site assessment report) indicating the presence or
     absence of Hazardous Materials and the estimated cost of any compliance,
     removal or remedial action in connection with any Hazardous Materials on
     such properties; without limiting the generality of the foregoing, if the
     Agent determines at any time that a material risk exists that any such
     report will not be provided
<PAGE>

     within the time referred to above, the Agent may retain an environmental
     consulting firm to prepare such report at the expense of the Borrower, and
     the Borrower hereby grants and agrees to cause any Subsidiary that owns any
     property described in such request to grant at the time of such request, to
     the Agent, the Lender Parties, such firm and any agents or representatives
     thereof an irrevocable non-exclusive license, subject to the rights of
     tenants, to enter onto their respective properties to undertake such an
     assessment.

          (n) Compliance with Terms of Leaseholds.  Make all payments and
              -----------------------------------
     otherwise perform all obligations in respect of all leases of real property
     to which the Borrower or any of its Subsidiaries is a party, keep such
     leases in full force and effect and not allow such leases to lapse or be
     terminated or any rights to renew such leases to be forfeited or canceled,
     notify the Agent of any material default by any party with respect to such
     leases and cooperate with the Agent in all respects to cure any such
     default, and cause each of its Subsidiaries to do so, except as to all
     obligations in this clause (n), where the failure to do so, either
     individually or in the aggregate, could not be reasonably likely to have a
     Material Adverse Effect.

          (o) Interest Rate Hedging.  Enter into prior to October 15, 1999, and
              ---------------------
     maintain at all times thereafter, (i) interest rate Hedge Agreements,
     covering a notional amount of not less than 66% of the aggregate
     outstanding principal amount of the Term Advances and providing for such
     Persons to make payments thereunder for a period of no less than three
     years to the extent of increases in interest rates greater than 2.0% above
     the Eurodollar Rate in effect on the date hereof for an Interest Period of
     three months, or such other hedging program to which the Agent shall have
     given its consent in writing (such consent not to be unreasonably
     withheld), and (ii) foreign exchange Hedge Agreements, covering a notional
     amount of not less than $3,000,000 and providing for such Persons to make
     payments thereunder for a period of no less than three years to the extent
     of increases in the exchange rate above the exchange rate of .70 Dollars to
     one Canadian dollar, in the case of each of clauses (i) and (ii) with
     Persons acceptable to the Agent.

          SECTION 5.02.  Negative Covenants.  So long as any Advance or any
                         ------------------
other Obligation of any Loan Party under or in respect of any Loan Document
shall remain unpaid, any Letter of Credit shall be outstanding, any Secured
Hedge Agreement shall be in effect or any Lender Party shall have any Commitment
hereunder, the Borrower will not, at any time:

          (a) Liens, Etc.  Create, incur, assume or suffer to exist, or permit
              ----------
     any of its Subsidiaries to create, incur, assume or suffer to exist, any
     Lien on or with respect to any of its properties of any character
     (including, without limitation, accounts) whether now owned or hereafter
     acquired, or sign or file or suffer to exist, or permit any of its
     Subsidiaries to sign or file or suffer to exist, under the Uniform
     Commercial Code of any jurisdiction, a financing statement that names the
     Borrower or any of its Subsidiaries as debtor, or sign or suffer to exist,
     or permit any of its Subsidiaries to sign or suffer to exist, any security
     agreement authorizing any secured party thereunder to file such financing
     statement, or assign, or permit any of its Subsidiaries to assign, any
     accounts or other right to receive income, excluding, however, from the
     operation of the foregoing restrictions the following (in each case other
     than under subclauses (i), (ii) and (iii), subject to Section 5.02(r) with
     respect to TLSP Investments and TLSP Trademarks):

               (i) Liens created under the Loan Documents;

               (ii) Permitted Liens;
<PAGE>

               (iii)  Liens existing on the date hereof and described on
          Schedule 4.01(y) hereto;

               (iv) Liens arising in connection with Capitalized Leases
          permitted under Section 5.02(b)(ii)(B); provided that no such Lien
          shall extend to or cover any Collateral or assets other than the
          assets subject to such Capitalized Leases;

               (v) purchase money Liens upon or in real property or equipment
          acquired or held by the Borrower or any of its Subsidiaries in the
          ordinary course of business to secure the purchase price of such
          property or equipment or to secure Debt incurred solely for the
          purpose of financing the acquisition of any such property or equipment
          to be subject to such Liens, or Liens existing on any such property or
          equipment at the time of acquisition (other than any such Liens
          created in contemplation of such acquisition that do not secure the
          purchase price), or extensions, renewals or replacements of any of the
          foregoing for the same or a lesser amount; provided, however, that no
          such Lien shall extend to or cover any property other than the
          property or equipment being acquired, and no such extension, renewal
          or replacement shall extend to or cover any property not theretofore
          subject to the Lien being extended, renewed or replaced; and provided
          further that the aggregate principal amount of the Debt secured by
          Liens permitted by this clause (v) shall not exceed the amount
          permitted under Section 5.02(b)(ii) at any time outstanding and that
          any such Debt shall not otherwise be prohibited by the terms of the
          Loan Documents;

               (vi) Liens arising in connection with Government Loans permitted
          under Section 5.02(b)(ii)(B) and solely for the benefit of the
          governmental entity making such Government Loan; provided that no such
          Lien shall extend to or cover any Collateral or assets other than the
          equipment, real property and other property purchased or financed with
          such Government Loans;

               (vii)  the filing of financing statements solely as a
          precautionary measure in connection with operating leases not
          prohibited under Section 5.02(c); and

               (viii)  the replacement, extension or renewal of any Lien
          permitted by clause (iii) above upon or in the same property
          theretofore subject thereto or the replacement, extension or renewal
          (without increase in the amount or change in any direct or contingent
          obligor) of the Debt secured thereby.

          (b) Debt.  Create, incur, assume or suffer to exist, or permit any of
              ----
     its Subsidiaries to create, incur, assume or suffer to exist, any Debt
     other than:

               (i)  in the case of the Borrower,

                    (A) Debt in respect of the Existing Hedge Agreements and any
               other Hedge Agreement that is required or otherwise permitted
               under Section 5.01(o);

                         (B) Debt to its wholly-owned U.S. Subsidiaries and
               Canadian Subsidiaries that are Loan Parties as of the date hereof
               to the extent permitted by Section 5.02(g), so long as such Debt
               (x) is subordinated to the Obligations under the Loan Documents
               pursuant to an intercompany
<PAGE>

               subordination agreement in substantially the form of Exhibit K-1
               hereto (as amended, amended and restated, supplemented or
               otherwise modified from time to time in accordance with its
               terms, the "INTERCOMPANY SUBORDINATION AGREEMENT"), duly executed
               by such Subsidiary, (y) is evidenced by an intercompany note in
               substantially the form of Exhibit K-2 hereto (each, as amended,
               amended and restated, supplemented or otherwise modified from
               time to time in accordance with its terms, an "INTERCOMPANY
               NOTE"), duly executed by the Borrower as payor, and (z) shall
               constitute Pledged Debt and shall be delivered to the Agent in
               accordance with Section 5.01(j); provided, however, that in each
               case, immediately after giving effect thereto, no Default shall
               have occurred and be continuing; and

                    (C)  the MDC Subordinated Debt;

               (ii) in the case of the Loan Parties,
                         (A)  Debt under the Loan Documents;

                         (B) Debt secured by Liens permitted under Section
               5.02(a)(v), Capitalized Leases and Government Loans for which the
               aggregate annual principal payments made or to be made in respect
               thereof shall not exceed $5,000,000 in the aggregate at any time
               outstanding; provided, however, that prepayments of principal (x)
               made to refinance or replace any Capitalized Lease or (y)
               permitted by the proviso to Section 5.02(k) shall not be included
               for the purpose of determining compliance with this Section
               5.02(b)(i)(B);

                    (C) Debt incurred in respect of the IntelliSell Earnout and
               the TARP Earnout;

                    (D) the Surviving Debt other than the Existing Hedge
               Agreement and Debt permitted under Sections 5.02(b)(i)(B) and (C)
               and 5.02(b)(ii)(B), (E) and (H);

                    (E) Debt owed to the Borrower by its wholly-owned U.S.
               Subsidiaries and Canadian Subsidiaries, subject to the
               requirements of Section 5.02(b)(i)(B) (except that each reference
               to the Borrower in each of clauses (x) and (y) thereof shall be a
               reference to such U.S. Subsidiary or Canadian Subsidiary for the
               purposes of this subclause (E)) and in each case to the extent
               permitted by Section 5.02(g); provided, however, that in each
               case, immediately after giving effect thereto, no Default shall
               have occurred and be continuing; and

                    (F) Debt consisting of trade payables incurred in the
               ordinary course of business that are (1) not overdue by more than
               60 days, (2) being diligently contested by such Loan Party in
               good faith or (3) in an aggregate amount less than or equal to
               $750,000;

                    (G) unsecured Debt other than Debt permitted in clauses (A)
               through (G) of this Section 5.02(b)(ii), but including Debt that
               also constitutes Investments permitted under Section 5.02(g), in
               an aggregate amount not to exceed $1,000,000 at any time
               outstanding; and
<PAGE>

                    (H) in the case of the Borrower and TeleSpectrum Worldwide
               (Canada) Inc., the TLSP Subordinated Debt;

               (iii)  in the case of the Borrower and any of its Subsidiaries,
          indorsement of negotiable instruments for deposit or collection or
          similar transactions in the ordinary course of business, subject to
          Section 5.02(r) in the case of TLSP Investments and TLSP Trademarks.

          (c) Lease Obligations.  Create, incur, assume or suffer to exist, or
              -----------------
     permit any of its Subsidiaries to create, incur, assume or suffer to exist,
     any obligations as lessee for the rental or hire of real or personal
     property in connection with any sale and leaseback transaction; provided,
     however, that so long as no Default has occurred and is continuing, any
     Loan Party may enter into an operating lease of equipment sold pursuant to
     Section 5.02(f)(iii).

          (d) Change in Nature of Business.  Make, or permit any of its
              ----------------------------
     Subsidiaries to make, any material change in the nature of its business as
     carried on at the date hereof.

          (e) Mergers, Etc.  Merge into or consolidate with any Person or permit
              ------------
     any Person to merge into it, or permit any of its Subsidiaries to do so,
     except that:

               (i) the Borrower and IDRC may consummate the Merger;

               (ii) any Subsidiary of the Borrower may merge into or consolidate
          with the Borrower or any other such Subsidiary, so long as the
          surviving Person is the Borrower or, if the merger or consolidation is
          with a Subsidiary other than the Borrower, such surviving Person is a
          wholly-owned U.S. Subsidiary or Canadian Subsidiary of the Borrower
          and complies with Section 5.01(j); and

               (iii)  mergers contemplated by clauses (B) and (C) of Section
          5.02(g)(i) may be consummated, so long as the surviving Person is the
          Borrower or becomes a wholly-owned U.S. Subsidiary or Canadian
          Subsidiary of the Borrower and complies with Section 5.01(j);

     provided, however, that in each case, immediately after giving effect
     thereto, no Default shall have occurred and be continuing.

          (f) Sales, Etc. of Assets.  Sell, lease, transfer or otherwise dispose
              ---------------------
     of, or permit any of its Subsidiaries to sell, lease, transfer or otherwise
     dispose of, any assets, or grant any option or other right to purchase,
     lease or otherwise acquire any assets, except:

               (i) inventory in the ordinary course;

               (ii) in a transaction authorized by subsection (e) of this
          Section; and

               (iii)  sales or trade-ins of used equipment for fair value in the
          ordinary course of business for like assets or cash in an aggregate
          amount not to exceed $2,000,000 in any Fiscal Year and $5,000,000 in
          the aggregate from and after the Initial Extension of Credit; provided
          that no Default shall have occurred and be continuing; provided
          further
<PAGE>

          that if, after giving effect to such a sale, the aggregate amount of
          all sales and trade-ins made pursuant to this clause (iii) shall
          exceed $1,000,000, such Loan Party shall enter into an operating lease
          for such equipment within 10 Business Days of such sale.

          (g) Investments.  Make or hold, or permit any of its Subsidiaries to
              -----------
     make or hold, any Investment other than:

               (i) Investments by the Borrower and the other Loan Parties in:

                    (A) wholly-owned Subsidiaries which Investments are
               outstanding on the date hereof;

                    (B) so long as no Default shall have occurred and be
               continuing, additional Investments made on and after the Initial
               Extension of Credit in U.S. Subsidiaries of the Borrower that are
               wholly-owned Subsidiaries of the Borrower as of the date hereof
               other than TLSP Investments and, to the extent the requirements
               of Section 5.01(o) have been satisfied, Canadian Subsidiaries of
               the Borrower that are wholly-owned Subsidiaries of the Borrower
               as of the date hereof;

                    (C) so long as no Default shall have occurred and be
               continuing Investments made on and after the Initial Extension of
               Credit in Persons that upon giving effect to such Investment (1)
               are wholly-owned U.S. Subsidiaries or Canadian Subsidiaries of
               the Borrower, provided that in the case of this clause (1) the
               aggregate amount of all such Investments shall not exceed
               $10,000,000 plus the Retained Amount as of the date of such
                           ----
               Investment less the sum of (x) the aggregate amount of
                          ----
               Investments made under this Section 5.02(g)(i)(C)(1) in excess of
               $10,000,000 and (y) the aggregate amount of Capital Expenditures
               made after the Initial Extension of Credit in excess of the
               maximum amount specified in Section 5.04(d) (after giving effect
               to the first proviso clause of such subsection 5.04(d)), or (2)
               are not wholly-owned Subsidiaries of the Borrower, including,
               without limitation, joint ventures, provided that in the case of
               this clause (2) the aggregate amount of all such Investments
               shall not exceed $5,000,000;

                         (D) loans and advances to employees in the ordinary
               course of the business of the Borrower and its Subsidiaries as
               presently conducted in an aggregate principal amount not to
               exceed $1,000,000 at any time outstanding; and

                    (E) so long as no Default has occurred and is continuing,
               Investments in an aggregate amount not to exceed $250,000 on and
               after the Initial Extension of Credit in a single Canadian
               Person, the principal business of which is teleservicing
               insurance products, provided that the Borrower shall own directly
               or indirectly at least 49% of the Equity Interests of such
               Person;

               (ii) Investments by the Borrower and its Subsidiaries (other than
          TLSP Investments) in demand deposit accounts maintained in the
          ordinary course of business with any Person of the type referred to in
          clause (i), (ii), (iii), (iv) or (v) of the definition
<PAGE>

          of "Eligible Assignee" and in Cash Equivalents not on deposit in
          Blocked Accounts in an aggregate amount not to exceed $500,000;
          provided, however, that TLSP Investments may maintain two demand
          deposit accounts upon, and subject to, the Agent's prior written
          consent;

               (iii)  Investments by the Borrower in Hedge Agreements permitted
          under Section 5.02(b)(i)(A);

               (iv) Investments existing on the date hereof and described on
          Schedule 4.01(w) hereto; and

               (v) Investments by Subsidiaries of the Borrower in the Borrower.

          (h) Restricted Payments.  Declare or pay any dividends, purchase,
              -------------------
     redeem, retire, defease or otherwise acquire for value any of its  Equity
     Interests now or hereafter outstanding, return any capital to its
     stockholders, partners or members (or the equivalent Persons thereof)
     stockholders, partners or members (or the equivalent Persons thereof) as
     such or issue or sell any Equity Interests or accept any capital
     contributions, or permit any of its Subsidiaries to purchase, redeem,
     retire, defease or otherwise acquire for value Equity Interests of the
     Borrower or to issue or sell any Equity Interests therein, except that, so
     long as no Default shall have occurred and be continuing at the time of any
     action described in clause (i) or (ii) below or would result therefrom:

               (i) the Borrower may (A) declare and pay dividends and
          distributions payable only in common stock of the Borrower, (B) issue
          and sell shares of its capital stock to the MDC Group Investors, (C)
          issue shares of its capital stock to Persons other than the Equity
          Investors solely for the purpose of making Investments allowed under
          Section 5.02(g)(i)(C) (excluding solely for the purposes of this
          subsection (i) the proviso clauses thereof), (D) accept capital
          contributions from the Equity Investors, (E) repurchase common shares
          or options of management in an aggregate amount not to exceed $500,000
          during any twelve-month period from and after the Initial Extension of
          Credit, and (F) repurchase its common shares or Preferred Interests in
          an aggregate amount not to exceed $5,000,000 from and after the
          Initial Extension of Credit; and

               (ii) any Subsidiary of the Borrower may (A) declare and pay cash
          dividends to the Borrower, (B) declare and pay cash dividends to any
          other wholly-owned U.S. Subsidiary or Canadian Subsidiary of the
          Borrower of which it is a Subsidiary, (C) if not a wholly-owned
          Subsidiary of the Borrower, declare and pay cash dividends to each
          holder of an Equity Interest therein in proportion to such holding,
          provided, that the Borrower or other Loan Party as a holder of Equity
          Interest therein shall also receive cash distributions from such
          Subsidiary on terms no less favorable than afforded to any other
          holder of Equity Interests of the same type as such Loan Party's
          holding and (D) accept capital contributions from its parent to the
          extent permitted under Section 5.02(g)(i)(B) and (C) (excluding solely
          for the purposes of this subsection (ii) the proviso clauses thereof).

          (i) Amendment of Constitutive Documents.  Amend, or permit any of its
              -----------------------------------
     Subsidiaries to amend, its certificate of incorporation, bylaws or other
     constitutive documents.
<PAGE>

          (j) Accounting Changes.  Make or permit, or permit any of its
              ------------------
     Subsidiaries to make or permit, any change in (i) accounting policies or
     reporting practices, except (A) as required by generally accepted
     accounting principles or (B) if such change has no material effect on the
     financial information reported, or (ii) Fiscal Year.

          (k) Prepayments, Etc. of Debt.  (i) Prepay, redeem, purchase, defease
              -------------------------
     or otherwise satisfy prior to the scheduled maturity thereof in any manner,
     or make any payment in violation of any subordination terms of, any Debt,
     other than (A) the prepayment of the Advances in accordance with the terms
     of this Agreement, (B) if before and after giving effect to any such
     prepayment, redemption, purchase, defeasance or other satisfaction, no
     Default has occurred and is continuing or would result therefrom, regularly
     scheduled or required repayments or redemptions of Surviving Debt, (C) if
     before and after giving effect to any such prepayment, redemption,
     purchase, defeasance or other satisfaction, no Default has occurred and is
     continuing or would result therefrom, Debt permitted under Sections
     5.02(b)(i)(B) and (ii)(E), and (D) after December 31, 1999, if, before and
     after giving effect to such payment of the MDC Subordinated Debt, (1) the
     Leverage Ratio is less than 2.50:1.00 as evidenced by the financial
     information delivered to the Agent in respect of any Rolling Period ending
     on or after December 31, 1999 and (2) no Default shall have occurred and be
     continuing, then (and only then) the MDC Subordinated Debt, or (ii) amend,
     modify or change in any manner any term or condition of the MDC
     Subordinated Debt or the TLSP Subordinated Debt or of any Surviving Debt,
     or permit any of its Subsidiaries to do any of the foregoing other than to
     prepay any Debt payable to the Borrower; provided, however, that this
     Section 5.02(k) shall not restrict the ability of the Borrower or any other
     Loan Party to prepay Capitalized Leases or Debt secured by Liens permitted
     under Section 5.02(a)(v) if (and only if) the outstanding amount of
     principal to be prepaid of such Capitalized Lease or Debt is less than or
     equal to $250,000 and such prepayments, after giving effect to any such
     prepayment, do not exceed $500,000 in any Fiscal Year.

          (l) Amendment, Etc. of Related Documents.  Cancel or terminate any
              ------------------------------------
     Related Document or consent to or accept any cancellation or termination
     thereof, amend, modify or change in any manner any term or condition of any
     Related Document or give any consent, waiver or approval thereunder, waive
     any default under or any breach of any term or condition of any Related
     Document, agree in any manner to any other amendment, modification or
     change of any term or condition of any Related Document or take any other
     action in connection with any Related Document that would impair the value
     of the interest or rights of any Loan Party thereunder or that would impair
     the rights or interests of the Agent or any Lender Party, or permit any of
     its Subsidiaries to do any of the foregoing.

          (m) Negative Pledge.  Enter into or suffer to exist, or permit any of
              ---------------
     its Subsidiaries to enter into or suffer to exist, any agreement
     prohibiting or conditioning the creation or assumption of any Lien upon any
     of its property or assets other than (i) in favor of the Secured Parties or
     (ii) in connection with (A) any Surviving Debt and (B) any Debt that is
     secured by purchase money Liens or is a Capitalized Lease or a Government
     Loan, in each case, to the extent permitted under Section 5.02(b)(ii), and
     solely to the extent such agreement is limited to the property covered by
     such Liens, subject to Section 5.02(r) in the case of TLSP Investments.

          (n) Partnerships.  Become a general partner in any general or limited
              ------------
     partnership or joint venture, or permit any of its Subsidiaries to do so
     other than any Subsidiary the sole assets
<PAGE>

     of which consist of its interest in such partnership or joint venture and
     to the extent permitted by Section 5.02(g)(i)(C) or (E).

          (o) Formation of Subsidiaries.  Organize or invest, or permit any
              -------------------------
     Subsidiary to organize or invest, in any new Subsidiary except as permitted
     under Section 5.02(g).

          (p) Payment Restrictions Affecting Subsidiaries.  Directly or
              -------------------------------------------
     indirectly, enter into or suffer to exist, or permit any of its
     Subsidiaries to enter into or suffer to exist, any agreement or arrangement
     limiting the ability of any of its Subsidiaries to declare or pay dividends
     or other distributions in respect of its Equity Interests or repay or
     prepay any Debt owed to, make loans or advances to, or otherwise transfer
     assets to or invest in, the Borrower or any Subsidiary of the Borrower
     (whether through a covenant restricting dividends, loans, asset transfers
     or investments, a financial covenant or otherwise), except the Loan
     Documents.

          (q) Other Transactions.  Engage, or permit any of its Subsidiaries to
              ------------------
     engage, in any transaction involving commodity options or futures contracts
     or any similar speculative transactions (including, without limitation,
     take-or-pay contracts).

          (r) Restricted Subsidiaries.  Permit TLSP Investments or TLSP
              -----------------------
     Trademarks to create, incur, assume or suffer to exist Obligations or Liens
     in an aggregate amount in excess of $50,000 at any time, or suffer to exist
     or permit TLSP Investments to create, acquire, assume or own property and
     assets in the aggregate exceeding $50,000 (other than the TLSP Investments
     Subordinated Notes, and, in the case of TLSP Investments, the demand
     deposit accounts permitted under Section 5.02 (g)(ii))), unless, in the
                                                              ------
     case of TLSP Investments, TLSP Investments shall have complied with Section
     5.01(j) and, as to TLSP Trademarks, TLSP Trademarks shall have pledged the
     TLSP Trademarks Subordinated Debt.

          SECTION 5.03.  Reporting Requirements.  So long as any Obligation of
                         ----------------------
any Loan Party under or in respect of any Loan Document shall remain unpaid, any
Letter of Credit shall be outstanding, any Secured Hedge Agreement shall be in
effect, or any Lender Party shall have any Commitment hereunder, the Borrower
will furnish to the Agent and the Lender Parties:

          (a) Default and Prepayment Notices.  (i)  As soon as possible and in
              ------------------------------
     any event within two Business Days after the occurrence of each Default or
     any event, development or occurrence reasonably likely to have a Material
     Adverse Effect continuing on the date of such statement, a statement of the
     chief financial officer of the Borrower setting forth details of such
     Default, event, development or occurrence and the action that the Borrower
     has taken and proposes to take with respect thereto, and (ii) as soon as
     possible and in any event no later than 11:00 A.M. (New York City time) at
     least three Business Days before any prepayment of Term Advances is to be
     made by the Borrower pursuant to Section 2.06 (the "PREPAYMENT DATE"),
     written notice of the principal amount of such prepayment  (the "PREPAYMENT
     AMOUNT") and the applicable Prepayment Date.  Each such notice (a
     "PREPAYMENT NOTICE") shall be by telex or telecopier or otherwise as
     provided in Section 8.02.

          (b) Monthly and Quarterly Financials.  (i) Monthly Financials.  As
              --------------------------------       ------------------
     soon as available and in any event within 30 days after the end of each
     month (other than for each month on which a fiscal quarter is also ending,
     in which event such financials shall be delivered within 45 days),
     commencing July 31, 1999, a Consolidated balance sheet of the Borrower and
     its Subsidiaries, in each case as of the end of such month and Consolidated
     statements of operations and cash flows of the Borrower and its
     Subsidiaries, in each case for the period commencing at the end of the
     previous month and ending with the end of such month and Consolidated
     statements of operations and cash flows
<PAGE>

     of the Borrower and its Subsidiaries for the period commencing at the end
     of the previous Fiscal Year and ending with the end of such month, setting
     forth in each case in comparative form the corresponding figures for the
     corresponding month and Fiscal Year-to-date period of the preceding Fiscal
     Year and the corresponding figures for the corresponding month and Fiscal
     Year-to-date period of the annual forecast previously delivered pursuant to
     Section 5.03(d), all in reasonable detail and duly certified by the chief
     financial officer of the Borrower, together with (A) a certificate of said
     officer stating that no Default has occurred and is continuing or, if a
     Default has occurred and is continuing, a statement as to the nature
     thereof and the action that the Borrower has taken and proposes to take
     with respect thereto, (B) a schedule in form satisfactory to the Agent of
     the computations used by the Borrower in determining compliance with the
     covenants contained in Sections 5.04(a) through (d), (C) in the event of
     any change from GAAP in the generally accepted accounting principles used
     in the preparation of such financial statements, a statement of
     reconciliation conforming such financial statements to GAAP and (D) a brief
     narrative prepared by the chief financial officer of the Borrower,
     outlining the factors impacting the financial results of the Borrower and
     its Subsidiaries for such month.

          (i) Quarterly Financials.  As soon as available and in any event
              --------------------
     within 45 days after the end of each fiscal quarter, commencing June 30,
     2000, a Consolidated balance sheet of the Borrower and its Subsidiaries, in
     each case as of the end of such fiscal quarter and Consolidated statements
     of operations and cash flows of the Borrower and its Subsidiaries, in each
     case for the period commencing at the end of the previous fiscal quarter
     and ending with the end of such fiscal quarter and Consolidated statements
     of operations and cash flows of the Borrower and its Subsidiaries for the
     period commencing at the end of the previous Fiscal Year and ending with
     the end of such fiscal quarter, setting forth in each case in comparative
     form the corresponding figures for the corresponding fiscal quarter and
     Fiscal Year-to-date period of the preceding Fiscal Year and the
     corresponding figures for the corresponding month and Fiscal Year-to-date
     period of the annual forecast previously delivered pursuant to Section
     5.03(d), all in reasonable detail and duly certified by the chief financial
     officer of the Borrower, together with (A) a certificate of said officer
     stating that no Default has occurred and is continuing or, if a Default has
     occurred and is continuing, a statement as to the nature thereof and the
     action that the Borrower has taken and proposes to take with respect
     thereto, (B) a schedule in form satisfactory to the Agent of the
     computations used by the Borrower in determining compliance with the
     covenants contained in Sections 5.04(a) through (d), and (C) in the event
     of any change from GAAP in the generally accepted accounting principles
     used in the preparation of such financial statements, a statement of
     reconciliation conforming such financial statements to GAAP.

          (c) Annual Financials.  As soon as available and in any event within
              -----------------
     90 days after the end of each Fiscal Year, a copy of the annual audit
     report for such year for the Borrower and its Subsidiaries, including
     therein a Consolidated balance sheet of the Borrower and its Subsidiaries,
     as of the end of such Fiscal Year, and Consolidated statements of
     operations and cash flows of the Borrower and its Subsidiaries, in each
     case for the period commencing at the end of the previous Fiscal Year and
     ending with the end of such Fiscal Year, accompanied as to such
     Consolidated statements, by an unqualified opinion of an independent public
     accountant of recognized standing acceptable to the Required Lenders,
     together with (i) a copy of any management letter prepared by such
     accounting firm with respect to such Fiscal Year and  distributed to the
     Borrower, (ii) a certificate of the chief financial officer of the Borrower
     stating
<PAGE>

     that no Default has occurred and is continuing or, if a default has
     occurred and is continuing, a statement as to the nature thereof and the
     action that the Borrower has taken and proposes to take with respect
     thereto, (iii) in the event of any change from GAAP in the generally
     accepted accounting principles used in the preparation of such financial
     statements, a statement of reconciliation conforming such financial
     statements to GAAP, (iv) a schedule in form satisfactory to the Agent of
     the computations used by the Borrower in determining compliance with the
     covenants contained in Sections 5.04(a) through (d), and (v) commencing
     with delivery in respect of the Fiscal Year ending on December 31, 2000, a
     schedule in form satisfactory to the Agent of the computation used by the
     Borrower in determining Excess Cash Flow for such previous Fiscal Year.

          (d) Annual Forecasts.  As soon as available and in any event no later
              ----------------
     than 15 days prior to the end of each Fiscal Year, forecasts prepared by
     management of the Borrower, in form satisfactory to the Agent, of
     Consolidated balance sheets, statements of operations and cash flows on a
     monthly basis for the Fiscal Year following such Fiscal Year then ended.

          (e) Litigation.  Promptly after the commencement thereof, notice of
              ----------
     all actions, suits, investigations, litigation and proceedings before any
     court or governmental department, commission, board, bureau, agency or
     instrumentality, domestic or foreign, affecting any Loan Party or any of
     its Subsidiaries of the type described in Section 4.01(j).

          (f) Securities Reports.  Promptly after the sending or filing thereof,
              ------------------
     copies of all proxy statements, financial statements and reports that any
     Loan Party or any of its Subsidiaries sends to its stockholders, and copies
     of all regular, periodic and special reports, and all registration
     statements, that any Loan Party or any of its Subsidiaries files with the
     Securities and Exchange Commission or any governmental authority that may
     be substituted therefor, or with any national securities exchange.

          (g) Creditor Reports.  Promptly after the furnishing thereof, copies
              ----------------
     of any statement or report furnished to any other holder of the Debt of any
     Loan Party or of any of its Subsidiaries (including, without limitation,
     loan or credit or similar agreement) and not otherwise required to be
     furnished to the Lender Parties pursuant to any other clause of this
     Section 5.03.

          (h) Agreement Notices.  Promptly upon receipt thereof, copies of all
              -----------------
     notices, requests and other documents received by any Loan Party or any of
     its Subsidiaries under or pursuant to any Related Document or indenture,
     loan or credit or similar agreement regarding or related to any breach or
     default by any party thereto or other event that could materially impair
     the value of the interests or the rights of any Loan Party or any of its
     Subsidiaries or otherwise have a Material Adverse Effect and copies of any
     amendment, modification or waiver of any provision of any Related Agreement
     or indenture, loan or credit or similar agreement and, from time to time
     upon request by the Agent, such information and reports regarding the
     Related Documents as the Agent may reasonably request.

          (i) ERISA.  (i)  ERISA Events and ERISA Reports.  (A) Promptly and in
              -----
     any event within 10 days after any Loan Party or any ERISA Affiliate knows
     or has reason to know that any ERISA Event has occurred, a statement of the
     Chief Financial Officer of the Borrower describing such ERISA Event and the
     action, if any, that such Loan Party or such ERISA Affiliate has taken and
     proposes to take with respect thereto and (B) on the date any records,
<PAGE>

     documents or other information must be furnished to the PBGC with respect
     to any Plan pursuant to Section 4010 of ERISA, a copy of such records,
     documents and information.

          (ii) Plan Terminations.  Promptly and in any event within two Business
               -----------------
     Days after receipt thereof by any Loan Party or any ERISA Affiliate, copies
     of each notice from the PBGC stating its intention to terminate any Plan or
     to have a trustee appointed to administer any Plan.

          (iii)  Plan Annual Reports.  Promptly and in any event within 30 days
                 -------------------
     after the filing thereof with the Internal Revenue Service, copies of each
     Schedule B (Actuarial Information) to the annual report (Form 5500 Series)
     with respect to each Plan.

          (iv) Multiemployer Plan Notices.  Promptly and in any event within
               --------------------------
     five Business Days after receipt thereof by any Loan Party or any ERISA
     Affiliate from the sponsor of a Multiemployer Plan, copies of each notice
     concerning (A) the imposition of Withdrawal Liability by any such
     Multiemployer Plan, (B) the reorganization or termination, within the
     meaning of Title IV of ERISA, of any such Multiemployer Plan or (C) the
     amount of liability incurred, or that may be incurred, by such Loan Party
     or any ERISA Affiliate in connection with any event described in clause (A)
     or (B).

          (j) Environmental Conditions.  Promptly after the assertion or
              ------------------------
     occurrence thereof, notice of any Environmental Action against or of any
     noncompliance by any Loan Party or any of its Subsidiaries with any
     Environmental Law or Environmental Permit that could (i) reasonably be
     expected to have a Material Adverse Effect or (ii) cause any property
     described in the Mortgages to be subject to any restrictions on ownership,
     occupancy, use or transferability under any Environmental Law.

          (k) Leased Property.  As soon as available and in any event within 30
              ---------------
     days after the end of each Fiscal Year, a report supplementing Schedule
     4.01(v) hereto, including an identification of all leased property disposed
     of by the Borrower or any of its Subsidiaries during such Fiscal Year, a
     list and description (including the street address, county or other
     relevant jurisdiction, state, record owner, book value thereof, and in the
     case of leases of property, lessor, lessee, expiration date and annual
     rental cost thereof) of all real property acquired or leased during such
     Fiscal Year and a description of such other changes in the information
     included in such Schedule as may be necessary for such Schedule to be
     accurate and complete.

          (l) Insurance.  As soon as available and in any event within 30 days
              ---------
     after the end of each Fiscal Year, a report summarizing the insurance
     coverage (specifying type, amount and carrier) in effect for the Borrower
     and its Subsidiaries and containing such additional information as any
     Lender Party (through the Agent) may reasonably specify.

          (m) Borrowing Base Certificate.  As soon as available and in any event
              --------------------------
     within 15 days after the end of each month, a Borrowing Base Certificate,
     as at the end of such month, certified by the chief financial officer of
     the Borrower.

          (n) Other Information.  Such other information (i) delivered to the
              -----------------
     shareholders of the Borrower or any of its Subsidiaries, including, without
     limitation, proxy statements, financial statements and reports, or required
     to be filed with the SEC or any national securities exchange, including,
     without limitation, any Forms 10-K, 10-Q or 8-K, in each case promptly
     after the sending or filing thereof and (ii) respecting the business,
     condition (financial or otherwise),
<PAGE>

     operations, performance, properties or prospects of any Loan Party or any
     of its Subsidiaries as any Lender Party (through the Agent) may from time
     to time reasonably request.

          SECTION 5.04.  Financial Covenants.  So long as any as any Advance or
                         -------------------
any other Obligation of any Loan Party under or in respect of any Loan Document
shall remain unpaid, any Letter of Credit shall be outstanding, any Secured
Hedge Agreement shall be in effect or any Lender Party shall have any Commitment
hereunder, the Borrower will:

          (a) Leverage Ratio.  Maintain on a Consolidated basis for itself and
              --------------
     its Subsidiaries a Leverage Ratio for each Rolling Period set forth below
     of not more than the ratio set forth below for such Rolling Period
     determined (i) as of the last day of each month ending in the following
     Rolling Periods:

<TABLE>
<CAPTION>
Rolling Period Ending In                                                      Ratio
---------------------------------------------------------------------------------------
<S>                                                <C>
July 1999                                                                     3.25:1.00
---------------------------------------------------------------------------------------
August 1999                                                                   3.25:1.00
---------------------------------------------------------------------------------------
September 1999                                                                3.25:1.00
---------------------------------------------------------------------------------------
October 1999                                                                  3.25:1.00
---------------------------------------------------------------------------------------
November 1999                                                                 3.25:1.00
---------------------------------------------------------------------------------------
December 1999                                                                 3.25:1.00
---------------------------------------------------------------------------------------
January 2000                                                                  3.00:1.00
---------------------------------------------------------------------------------------
February 2000                                                                 3.00:1.00
---------------------------------------------------------------------------------------
March 2000                                                                    3.00:1.00
---------------------------------------------------------------------------------------
</TABLE>

     and (ii) as of the last day of each fiscal quarter ending in each of the
     following Rolling Periods:

<TABLE>
<CAPTION>
                  Rolling Period Ending In                              Ratio
---------------------------------------------------------------------------------------
<S>                                                           <C>
June 2000                                                                     3.00:1.00
---------------------------------------------------------------------------------------
September 2000                                                                3.00:1.00
---------------------------------------------------------------------------------------
December 2000                                                                 3.00:1.00
---------------------------------------------------------------------------------------
March 2001                                                                    2.50:1.00
---------------------------------------------------------------------------------------
June 2001                                                                     2.50:1.00
---------------------------------------------------------------------------------------
September 2001                                                                2.50:1.00
---------------------------------------------------------------------------------------
December 2001                                                                 2.50:1.00
---------------------------------------------------------------------------------------
March 2002                                                                    2.50:1.00
---------------------------------------------------------------------------------------
June 2002                                                                     2.50:1.00
---------------------------------------------------------------------------------------
September 2002                                                                2.50:1.00
---------------------------------------------------------------------------------------
December 2002                                                                 2.50:1.00
---------------------------------------------------------------------------------------
March 2003                                                                    2.50:1.00
---------------------------------------------------------------------------------------
June 2003                                                                     2.50:1.00
---------------------------------------------------------------------------------------
September 2003                                                                2.50:1.00
---------------------------------------------------------------------------------------
December 2003                                                                 2.50:1.00
---------------------------------------------------------------------------------------
</TABLE>

          (b) Fixed Charge Coverage Ratio.  Maintain on a Consolidated basis for
              ---------------------------
     itself and its Subsidiaries a Fixed Charge Coverage Ratio for each Rolling
     Period (i) determined as of the last day of each month ending in each
     Rolling Period ending on or prior to March 31, 2000, or
<PAGE>

     (ii) thereafter through December 2003, determined as of the last day of
     each fiscal quarter ending in such Rolling Period, in each and every such
     case, of not less than 1.10:1.00.

          (c) Interest Coverage Ratio.  Maintain on a Consolidated basis for
              -----------------------
     itself and its Subsidiaries an Interest Coverage Ratio (i) for each Rolling
     Period ending on or prior to March 31, 2000, determined as of the last day
     of each month ending in such Rolling Period, of not less than 3.00:1.00 and
     (ii) for each Rolling Period ending thereafter and on or prior to December
     31, 2003, determined as of the last day of each fiscal quarter ending in
     such Rolling Period, of not less than the ratio set forth below for such
     Rolling Period:

<TABLE>
<CAPTION>
                   Rolling Period Ending In                              Ratio
---------------------------------------------------------------------------------------
<S>                                                             <C>
June 2000                                                                     3.50:1.00
---------------------------------------------------------------------------------------
September 2000                                                                3.50:1.00
---------------------------------------------------------------------------------------
December 2000                                                                 3.50:1.00
---------------------------------------------------------------------------------------
March 2001                                                                    3.50:1.00
---------------------------------------------------------------------------------------
June 2001                                                                     4.00:1.00
---------------------------------------------------------------------------------------
September 2001                                                                4.00:1.00
---------------------------------------------------------------------------------------
December 2001                                                                 4.00:1.00
---------------------------------------------------------------------------------------
March 2002                                                                    4.00:1.00
---------------------------------------------------------------------------------------
June 2002                                                                     4.00:1.00
---------------------------------------------------------------------------------------
September 2002                                                                4.00:1.00
---------------------------------------------------------------------------------------
December 2002                                                                 4.00:1.00
---------------------------------------------------------------------------------------
March 2003                                                                    4.00:1.00
---------------------------------------------------------------------------------------
June 2003                                                                     4.00:1.00
---------------------------------------------------------------------------------------
September 2003                                                                4.00:1.00
---------------------------------------------------------------------------------------
December 2003                                                                 4.00:1.00
---------------------------------------------------------------------------------------
</TABLE>

          (d) Capital Expenditures.  Not make, or permit any of its Subsidiaries
              --------------------
     to make, any Capital Expenditures that would cause the aggregate of all
     such Capital Expenditures made by the Borrower and its Subsidiaries in the
     fiscal quarter ending September 30, 1999 to exceed $11,000,000, the fiscal
     quarter ending December 31, 1999 to exceed $11,000,000 and, thereafter in
     any Fiscal Year set forth below, to exceed the amount set forth below for
     such Fiscal Year:


                                 Fiscal Year                   Amount
---------------------------------------------------------------------------
                                                   2000         $32,500,000
---------------------------------------------------------------------------
                                                   2001         $40,000,000
                            -----------------------------------------------
                                                   2002         $47,500,000
                            -----------------------------------------------
                                                   2003         $55,000,000
                            -----------------------------------------------

     provided, however, that if, at the end of any Fiscal Year specified above,
     the amount specified above for such Fiscal Year exceeds the amount of
     Capital Expenditures made by the Borrower and its Subsidiaries during such
     Fiscal Year (the amount of such excess being the "EXCESS AMOUNT"), the
     Borrower and its Subsidiaries shall be entitled to make additional Capital
     Expenditures in the succeeding Fiscal Year in an amount (such amount being
     referred to herein as the "CARRYOVER AMOUNT") equal to the lesser of (i)
     the Excess Amount and (ii) 50% of the amount specified above for such prior
     Fiscal Year; provided further, however, that if the maximum amount
     specified above and the Carryover Amount, if any, in respect of any Fiscal
<PAGE>

     Year shall have been expended, then, the Borrower shall be entitled to make
     additional Capital Expenditures in such Fiscal Year in an amount not to
     exceed the Retained Amount as of the date of such Capital Expenditure less
                                                                           ----
     the sum of (i) the aggregate amount of Investments made under Section
     5.02(g)(i)(C)(1) in excess of $10,000,000 and (ii) the aggregate amount of
     all Capital Expenditures made after the Initial Extension of Credit in
     excess of the sum of the maximum amounts specified above plus the Carryover
     Amounts accrued in respect thereof.


                                   ARTICLE VI

                               EVENTS OF DEFAULT

          SECTION 6.01.  Events of Default.  If any of the following events
                         -----------------
("EVENTS OF DEFAULT") shall occur and be continuing:

          (a) (i) the Borrower shall fail to pay any principal of any Advance
     when the same becomes due and payable, or (ii) the Borrower shall fail to
     pay any interest on any Advance or any Loan Party shall fail or make any
     other payment under any Loan Document within two Business Days of when the
     same becomes due and payable; or

          (b) any representation or warranty made by any Loan Party (or any of
     its officers) under or in connection with any Loan Document shall prove to
     have been incorrect in any material respect when made; or

          (c) any Loan Party shall fail to perform or observe any term, covenant
     or agreement contained in Section 2.14, 5.01(e), (f), (i), (j), (m) and
     (o), 5.02, 5.03 or 5.04; or

          (d) any Loan Party shall fail to perform or observe any other term,
     covenant or agreement contained in any Loan Document on its part to be
     performed or observed if such failure shall remain unremedied for 15 days
     after the earlier of the date on which (A) a Responsible Officer of the
     Borrower becomes aware of such failure or (B) written notice thereof shall
     have been given to the Borrower by the Agent or any Lender Party; or

          (e) any Loan Party or any of its Subsidiaries shall fail to pay any
     principal of, premium or interest on or any other amount payable in respect
     of any Debt that is outstanding in a principal amount (or, in the case of
     any Hedge Agreement, an Agreement Value) of at least $1,000,000 either
     individually or in the aggregate (but excluding Debt outstanding hereunder)
     of such Loan Party or such Subsidiary (as the case may be), when the same
     becomes due and payable (whether by scheduled maturity, required
     prepayment, acceleration, demand or otherwise), and such failure shall
     continue after the applicable grace period, if any, specified in the
     agreement or instrument relating to such Debt; or any other event shall
     occur or condition shall exist under any agreement or instrument relating
     to any such Debt and shall continue after the applicable grace period, if
     any, specified in such agreement or instrument, if the effect of such event
     or condition is to accelerate, or to permit the acceleration of, the
     maturity of such Debt or otherwise to cause, or to permit the holder
     thereof to cause, such Debt to mature; or any such Debt shall be declared
     to be due and payable or required to be prepaid or redeemed (other than by
     a regularly scheduled required prepayment or redemption), purchased or
     defeased, or an offer to prepay, redeem, purchase or defease such Debt
     shall be required to be made, in each case prior to the stated maturity
     thereof; or
<PAGE>

          (f) any Loan Party or any of its Subsidiaries shall generally not pay
     its debts as such debts become due, or shall admit in writing its inability
     to pay its debts generally, or shall make a general assignment for the
     benefit of creditors; or any proceeding shall be instituted by or against
     any Loan Party or any of its Subsidiaries seeking to adjudicate it a
     bankrupt or insolvent, or seeking liquidation, winding up, reorganization,
     arrangement, adjustment, protection, relief, or composition of it or its
     debts under any law relating to bankruptcy, insolvency or reorganization or
     relief of debtors, or seeking the entry of an order for relief or the
     appointment of a receiver, trustee, or other similar official for it or for
     any substantial part of its property and, in the case of any such
     proceeding instituted against it (but not instituted by it) that is being
     diligently contested by it in good faith, either such proceeding shall
     remain undismissed or unstayed for a period of 30 days or any of the
     actions sought in such proceeding (including, without limitation, the entry
     of an order for relief against, or the appointment of a receiver, trustee,
     custodian or other similar official for, it or any substantial part of its
     property) shall occur; or any Loan Party or any of its Subsidiaries shall
     take any corporate action to authorize any of the actions set forth above
     in this subsection (f); or

          (g) any judgment or order for the payment of money in excess of
     $500,000 (to the extent not fully paid or discharged) shall be rendered
     against any Loan Party or any of its Subsidiaries and either (i)
     enforcement proceedings shall have been commenced by any creditor upon such
     judgment or order or (ii) there shall be any period of 10 consecutive days
     during which a stay of enforcement of such judgment or order, by reason of
     a pending appeal or otherwise, shall not be in effect; or

          (h) any non-monetary judgment or order shall be rendered against any
     Loan Party or any of its Subsidiaries that could reasonably be likely to
     have a Material Adverse Effect, and there shall be any period of 10
     consecutive days during which a stay of enforcement of such judgment or
     order, by reason of a pending appeal or otherwise, shall not be in effect;
     or

          (i) any provision of any Loan Document after delivery thereof pursuant
     to Section 3.01 or 5.01(j), (k) or (o) shall for any reason cease to be
     valid and binding on or enforceable against any Loan Party to it, or any
     such Loan Party shall so state in writing; or

          (j) any Collateral Document after delivery thereof pursuant to Section
     3.01 or 5.01(j), (k) or (o) shall for any reason (other than pursuant to
     the terms thereof) cease to create a valid and perfected first priority
     lien on and security interest in the Collateral purported to be covered
     thereby, subject only to the Liens permitted hereunder; or

          (k) a Change of Control shall occur; or

          (l) any ERISA Event shall have occurred with respect to a Plan and the
     sum (determined as of the date of occurrence of such ERISA Event) of the
     Insufficiency of such Plan and the Insufficiency of any and all other Plans
     with respect to which an ERISA Event shall have occurred and then exist (or
     the liability of the Loan Parties and the ERISA Affiliates related to such
     ERISA Event) exceeds $500,000; or

          (m) any Loan Party or any ERISA Affiliate shall have been notified by
     the sponsor of a Multiemployer Plan that it has incurred Withdrawal
     Liability to such Multiemployer Plan in an amount that, when aggregated
     with all other amounts required to be paid to Multiemployer
<PAGE>

     Plans by the Loan Parties and the ERISA Affiliates as Withdrawal Liability
     (determined as of the date of such notification), exceeds $500,000 or
     requires payments exceeding $100,000 per annum; or

          (n) any Loan Party or any ERISA Affiliate shall have been notified by
     the sponsor of a Multiemployer Plan that such Multiemployer Plan is in
     reorganization or is being terminated, within the meaning of Title IV of
     ERISA, and as a result of such reorganization or termination the aggregate
     annual contributions of the Loan Parties and the ERISA Affiliates to all
     Multiemployer Plans that are then in reorganization or being terminated
     have been or will be increased over the amounts contributed to such
     Multiemployer Plans for the plan years of such Multiemployer Plans
     immediately preceding the plan year in which such reorganization or
     termination occurs by an amount exceeding $100,000; or

          (o) there shall occur any Material Adverse Change;

then, and in any such event, the Agent (i) shall at the request, or may with the
consent, of the Required Lenders, by notice to the Borrower, declare the
Commitments of each Lender Party and the obligation of each Lender to make
Advances (other than Letter of Credit Advances by the Issuing Bank or a Working
Capital Lender pursuant to Section 2.03(c) and Swing Line Advances by a Working
Capital Lender pursuant to Section 2.02(b)) and of the Issuing Bank to issue
Letters of Credit to be terminated, whereupon the same shall forthwith
terminate, and (ii) shall at the request, or may with the consent, of the
Required Lenders, (A) by notice to the Borrower, declare the Advances, all
interest thereon and all other amounts payable under this Agreement, the Notes,
if any, and the other Loan Documents to be forthwith due and payable, whereupon
the Advances, all such interest and all such amounts shall become and be
forthwith due and payable, without presentment, demand, protest or further
notice of any kind, all of which are hereby expressly waived by the Borrower and
(B) by notice to each party required under the terms of any agreement in support
of which a Standby Letter of Credit is issued, request that all Obligations
under such agreement be declared to be due and payable; provided, however, that
in the event of an actual or deemed entry of an order for relief with respect to
any Loan Party or any of its Subsidiaries under the Federal Bankruptcy Code, (x)
the Commitments of each Lender Party and the obligation of each Lender to make
Advances (other than Letter of Credit Advances by the Issuing Bank or a Working
Capital Lender pursuant to Section 2.03(c) and Swing Line Advances by a Working
Capital Lender pursuant to Section 2.02(b) and of the Issuing Bank to issue
Letters of Credit shall automatically be terminated and (y) the Advances, all
such interest and all such amounts shall automatically become and be due and
payable, without presentment, demand, protest or any notice of any kind, all of
which are hereby expressly waived by the Borrower.

          SECTION 6.02.  Actions in Respect of the Letters of Credit upon
                         ------------------------------------------------
Default.  If any Event of Default shall have occurred and be continuing, the
-------
Agent may, and upon the request of the Required Lenders shall, irrespective of
whether it is taking any of the actions described in Section 6.01 or otherwise,
make demand upon the Borrower to, and forthwith upon such demand the Borrower
will, pay to the Agent on behalf of the Lender Parties in same day funds at the
Agent's office designated in such demand, for deposit in the L/C Cash Collateral
Account, an amount equal to the aggregate Available Amount of all Letters of
Credit then outstanding.  If at any time the Agent determines that any funds
held in the L/C Cash Collateral Account are subject to any right or claim of any
Person other than the Agent and the Lender Parties or that the total amount of
such funds is less than the aggregate Available Amount of all Letters of Credit,
the Borrower will, forthwith upon demand by the Agent, pay to the Agent, as
additional funds to be deposited and held in the L/C Cash Collateral Account, an
amount equal to the excess of (a) such aggregate Available Amount over (b) the
total amount of funds, if any, then held in the
<PAGE>

L/C Cash Collateral Account that the Agent determines to be free and clear of
any such right and claim. Upon the drawing of any Letter of Credit for which
funds are on deposit in the L/C Cash Collateral Account, such funds shall be
applied to reimburse the Issuing Bank or Working Capital Lenders, as applicable,
to the extent permitted by applicable law.


                                  ARTICLE VII

                                   THE AGENT

          SECTION 7.01.  Authorization and Action.  Each Lender Party (in its
                         ------------------------
capacities as a Lender and the Swing Line Bank and the Issuing Bank (if
applicable) and a potential Hedge Bank) hereby appoints and authorizes the Agent
to take such action as agent on its behalf and to exercise such powers and
discretion under this Agreement and the other Loan Documents as are delegated to
the Agent by the terms hereof and thereof, together with such powers and
discretion as are reasonably incidental thereto.  As to any matters not
expressly provided for by the Loan Documents (including, without limitation,
enforcement or collection of the Debt resulting from the Advances), the Agent
shall not be required to exercise any discretion or take any action, but shall
be required to act or to refrain from acting (and shall be fully protected in so
acting or refraining from acting) upon the instructions of the Required Lenders,
and such instructions shall be binding upon all Lender Parties and all holders
of Notes; provided, however, that the Agent shall not be required to take any
action that exposes the Agent to personal liability or that is contrary to this
Agreement or applicable law.  The Agent agrees to give to each Lender Party
prompt notice of each notice given to it by the Borrower pursuant to the terms
of this Agreement.

          SECTION 7.02.  Agent's Reliance, Etc.  Neither the Agent nor any of
                         ---------------------
its directors, officers, agents or employees shall be liable for any action
taken or omitted to be taken by it or them under or in connection with the Loan
Documents, except for its or their own gross negligence or willful misconduct.
Without limitation of the generality of the foregoing, the Agent:  (a) may treat
the Lender that made any Advance as the holder of the Debt resulting therefrom
until the Agent receives and accepts an Assignment and Acceptance entered into
by such Lender, as assignor, and an Eligible Assignee, as assignee, as provided
in Section 8.07; (b) may consult with legal counsel (including counsel for any
Loan Party), independent public accountants and other experts selected by it and
shall not be liable for any action taken or omitted to be taken in good faith by
it in accordance with the advice of such counsel, accountants or experts; (c)
makes no warranty or representation to any Lender Party and shall not be
responsible to any Lender Party for any statements, warranties or
representations (whether written or oral) made in or in connection with the Loan
Documents; (d) shall not have any duty to ascertain or to inquire as to the
performance or observance of any of the terms, covenants or conditions of any
Loan Document on the part of any Loan Party or to inspect the property
(including the books and records) of any Loan Party; (e) shall not be
responsible to any Lender Party for the due execution, legality, validity,
enforceability, genuineness, sufficiency or value of, or the perfection or
priority of any lien or security interest created or purported to be created
under or in connection with, any Loan Document or any other instrument or
document furnished pursuant thereto; and (f) shall incur no liability under or
in respect of any Loan Document by acting upon any notice, consent, certificate
or other instrument or writing (which may be by telegram, telecopy or telex)
believed by it to be genuine and signed or sent by the proper party or parties.

          SECTION 7.03.  BNP and Affiliates.  With respect to its Commitments,
                         ------------------
the Advances made by it and any Notes issued to it, BNP shall have the same
rights and powers under the Loan
<PAGE>

Documents as any other Lender Party and may exercise the same as though it were
not the Agent; and the term "Lender Party" or "Lenders Parties" shall, unless
otherwise expressly indicated, include BNP in its individual capacity. BNP and
its affiliates may accept deposits from, lend money to, act as trustee under
indentures of, accept investment banking engagements from and generally engage
in any kind of business with, any Loan Party, any of its Subsidiaries and any
Person who may do business with or own securities of any Loan Party or any such
Subsidiary, all as if BNP were not the Agent and without any duty to account
therefor to the Lender Parties.

          SECTION 7.04.  Lender Party Credit Decision.  Each Lender Party
                         ----------------------------
acknowledges that it has, independently and without reliance upon the Agent or
any other Lender Party and based on the financial statements referred to in
Section 4.01 and such other documents and information as it has deemed
appropriate, made its own credit analysis and decision to enter into this
Agreement.  Each Lender Party also acknowledges that it will, independently and
without reliance upon the Agent or any other Lender Party and based on such
documents and information as it shall deem appropriate at the time, continue to
make its own credit decisions in taking or not taking action under this
Agreement.

          SECTION 7.05.  Indemnification.  (a)  Each Lender Party severally
                         ---------------
agrees to indemnify each Agent (to the extent not promptly reimbursed by the
Borrower) from and against such Lender Party's ratable share (determined as
provided below) of any and all liabilities, obligations, losses, damages,
penalties, actions, judgments, suits, costs, expenses or disbursements of any
kind or nature whatsoever (including, without limitation, reasonable fees and
expenses of counsel) that may be imposed on, incurred by, or asserted against
the Agent in any way relating to or arising out of the Loan Documents or any
action taken or omitted by the Agent under the Loan Documents (collectively, the
"INDEMNIFIED COSTS"); provided, however, that no Lender Party shall be liable
for any portion of such Indemnified Costs resulting from the Agent's gross
negligence or willful misconduct as found in a final, non-appealable judgment by
a court of competent jurisdiction.  Without limitation of the foregoing, each
Lender Party agrees to reimburse the Agent promptly upon demand for its ratable
share of any costs and expenses (including, without limitation, fees and
expenses of counsel) payable by the Borrower under Section 8.04, to the extent
that the Agent is not promptly reimbursed for such costs and expenses by the
Borrower.  For purposes of this Section 7.05, the Lender Parties' respective
ratable shares of any amount shall be determined, at any time, according to the
sum of (a) the aggregate principal amount of the Advances outstanding at such
time and owing to the respective Lender Parties, (b) their respective Pro Rata
Shares of the aggregate Available Amount of all Letters of Credit outstanding at
such time, (c) the aggregate unused portions of their respective Term
Commitments at such time and (d) their respective Unused Working Capital
Commitments at such time.  In the case of any investigation, litigation or
proceeding giving rise to any Indemnified Costs, this Section 7.05 applies
whether any such investigation, litigation or proceeding is brought by the
Agent, any Lender, any other Lender Party or a third party.  The failure of any
Lender Party to reimburse the Agent promptly upon demand for its ratable share
of any amount required to be paid by the Lender Party to the Agent as provided
herein shall not relieve any other Lender Party of its obligation hereunder to
reimburse the Agent for its ratable share of such amount, but no Lender Party
shall be responsible for the failure of any other Lender Party to reimburse the
Agent for such other Lender Party's ratable share of such amount.

          (b) Each Lender severally agrees to indemnify the Issuing Bank (to the
extent not promptly reimbursed by the Borrower) from and against such Lender's
ratable share (determined as provided below) of any and all liabilities,
obligations, losses, damages, penalties, actions, judgments, suits, costs,
expenses or disbursements of any kind or nature whatsoever that may be imposed
on, incurred by, or asserted against the Issuing Bank in any way relating to or
arising out of the Loan Documents or any action taken or omitted by the Issuing
Bank under the Loan Documents; provided,
<PAGE>

however, that no Lender shall be liable for any portion of such liabilities,
obligations, losses, damages, penalties, actions, judgments, suits, costs,
expenses or disbursements resulting from the Issuing Bank's gross negligence or
willful misconduct as found in a final, non-appealable judgment by a court of
competent jurisdiction. Without limitation of the foregoing, each Lender agrees
to reimburse the Issuing Bank promptly upon demand for its ratable share of any
costs and expenses (including, without limitation, fees and expenses of counsel)
payable by the Borrower under Section 8.04, to the extent that the Issuing Bank
is not promptly reimbursed for such costs and expenses by the Borrower.

          (c) For purposes of this Section 7.05, the Lender Parties' respective
ratable shares of any amount shall be determined, at any time, according to the
sum of (i) the aggregate principal amount of the Advances outstanding at such
time and owing to the respective Lender Parties, (ii) their respective Pro Rata
Shares of the aggregate Available Amount of all Letters of Credit outstanding at
such time, (iii) the aggregate unused portions of their respective Term
Commitments at such time and (iv) their respective Unused Working Capital
Commitments at such time; provided that the aggregate principal amount of Swing
Line Advances owing to the Swing Line Bank and of Letter of Credit Advances
owing to the Issuing Bank shall be considered to be owed to the Working Capital
Lenders ratably in accordance with their respective Working Capital Commitments.
The failure of any Lender Party to reimburse Agent or the Issuing Bank, as the
case may be, promptly upon demand for its ratable share of any amount required
to be paid by the Lender Parties to the Agent or the Issuing Bank, as the case
may be, as provided herein shall not relieve any other Lender Party of its
obligation hereunder to reimburse the Agent or the Issuing Bank, as the case may
be, for its ratable share of such amount, but no Lender Party shall be
responsible for the failure of any other Lender Party to reimburse the Agent or
the Issuing Bank, as the case may be, for such other Lender Party's ratable
share of such amount.  Without prejudice to the survival of any other agreement
of any Lender Party hereunder, the agreement and obligations of each Lender
Party contained in this Section 7.05 shall survive the payment in full of
principal, interest and all other amounts payable hereunder and under the other
Loan Documents.

          SECTION 7.06.  Successor Agent.  The Agent may resign at any time by
                         ---------------
giving written notice thereof to the Lender Parties and the Borrower and may be
removed at any time with or without cause by the Required Lenders.  Upon any
such resignation or removal, the Required Lenders shall have the right to
appoint a successor Agent or Agent, as the case may be, to any Lender Party or,
if no Default has occurred and is continuing, with the consent of the Borrower,
which consent shall not be unreasonably withheld, to any other Person meeting
the requirement specified in this Section 7.06.  If no such successor Agent
shall have been so appointed by the Required Lenders, and shall have accepted
such appointment, within 30 days after such retiring Agent's giving of notice of
resignation or the Required Lenders' removal of such retiring Agent, then such
retiring Agent may, on behalf of the Lender Parties, appoint a successor Agent,
as the case may be, which shall be a commercial bank organized under the laws of
the United States or of any State thereof and having a combined capital and
surplus of at least $250,000,000.  Upon the acceptance of any appointment as
Agent, as the case may be, hereunder by a successor Agent, as the case may be,
and upon the execution and filing or recording of such financing statements, or
amendments thereto, and such amendments or supplements to the Mortgages, if any,
and such other instruments or notices, as may be necessary or desirable, or as
the Required Lenders may request, in order to continue the perfection of the
Liens granted or purported to be granted by the Collateral Documents, such
successor Agent shall succeed to and become vested with all the rights, powers,
discretion, privileges and duties of such retiring Agent, and such retiring
Agent shall be discharged from its duties and obligations under the Loan
Documents.  If within 45 days after written notice is given of such retiring
Agent's resignation or removal under this Section 8.06 no successor Agent, as
the case may be, shall have been appointed and shall have accepted such
appointment, then on such 45th day (i) such retiring Agent's resignation or
removal shall become effective, (ii) such retiring
<PAGE>

Agent shall thereupon be discharged from its duties and obligations under the
Loan Documents and (iii) the Required Lenders shall thereafter perform all
duties of such retiring Agent under the Loan Documents until such time, if any,
as the Required Lenders appoint a successor Agent, as the case may be, as
provided above. After any retiring Agent's resignation or removal hereunder as
Agent, as the case may be, shall become effective, the provisions of this
Article VIII shall inure to its benefit as to any actions taken or omitted to be
taken by it while it was Agent, as the case may be, under this Agreement.

          SECTION 7.07.  Administrative Agent.  The Lender Party identified in
                         --------------------
this Agreement as the "Administrative Agent" shall have no rights, powers,
obligations, liabilities, responsibilities or duties under this Agreement other
than those applicable to each Lender Party as such.  Without limiting the
foregoing, the Administrative Agent shall not have or be deemed to have any
duties except as specifically provided by this Agreement.  Each Lender Party
acknowledges that it has not relied, and will not rely, on the Administrative
Assistant so identified in deciding to enter into this Agreement or in taking or
not taking action hereunder.
<PAGE>

                                  ARTICLE VIII

                                 MISCELLANEOUS

          SECTION 8.01.  Amendments, Etc.  (a)  No amendment or waiver of any
                         ---------------
provision of this Agreement or any Notes or any other Loan Document, nor consent
to any departure by the Borrower or any other Loan Party therefrom, shall in any
event be effective unless the same shall be in writing and signed (or, in the
case of the Collateral Documents, consented to) by the Required Lenders, and
then such waiver or consent shall be effective only in the specific instance and
for the specific purpose for which given; provided, however, that (a) no
amendment, waiver or consent shall, unless in writing and signed by all of the
Lenders, do any of the following at any time:  (i) waive any of the conditions
specified in Section 3.01 or, in the case of the Initial Extension of Credit,
Section 3.02, (ii) change the percentage of (x) the Commitments, (y) the
aggregate unpaid principal amount of the Advances or (z) the aggregate Available
Amount of outstanding Letters of Credit that, in each case, shall be required
for the Lenders or any of them to take any action hereunder, (iii) release all
or substantially all of the Collateral in any transaction or series of related
transactions or permit the creation, incurrence, assumption or existence of any
Lien on all or substantially all of the Collateral in any transaction or series
of related transactions to secure any Obligations other than Obligations owing
to the Secured Parties under the Loan Documents, (iv) amend this Section 8.01 or
(v) release any Guarantor from its obligations under the Loan Documents (except
in connection with a transaction permitted under Section 5.02(e)) and (b) no
                                                                  ---
amendment, waiver or consent shall, unless in writing and signed by the Required
Lenders and each Lender that has a Commitment under the Term A Facility, Term B
Facility, Term C Facility or Working Capital Facility if affected by such
amendment, waiver or consent, (i) increase the Commitments of such Lender or
amend Section 2.13, (ii) reduce the principal of, or interest on, the Advances
payable to such Lender or any fees or other amounts payable hereunder to such
Lender, (iii) postpone any date fixed for any payment of principal of, or
interest on, the Advances payable to such Lender or any fees or other amounts
payable hereunder to such Lender or (iv) change the order of application of any
prepayment set forth in Section 2.06 in any manner that materially affects such
Lender; provided further, however, that no amendment, waiver or consent shall,
unless in writing and signed by the Swing Line Bank or the Issuing Bank, as the
case may be, in addition to the Lenders required above to take such action,
affect the rights or obligations of the Swing Line Bank or the Issuing Bank, as
the case may be, under this Agreement; and provided still further, however that
no amendment, waiver or consent shall, unless in writing and signed by the Agent
in addition to the Lenders required above to take such action, affect the rights
or duties of the Agent under this Agreement or the other Loan Documents.
          (b) Each Lender Party grants (x) to the Agent the right to purchase
all (but not less than all) of such Lender Party's Commitments and Advances
owing to it and all of its rights and obligations hereunder, including costs, if
any, payable to such Lender under Section 8.04, and under the other Loan
Documents at a price equal to the aggregate amount of outstanding Advances owed
to such lender Party (together with all accrued and unpaid interest and fees
owed to such Lender), and (y) so long as no Default has occurred and is
continuing, to the Borrower the right to cause an assignment of all (but not
less than all) of such Lender Party's Commitments and Advances owing to it and
all of its rights and obligations hereunder and under the other Loan Documents,
which right may be exercised by the Agent or the Borrower, as the case may be,
if such Lender Party refuses to execute any amendment, waiver or consent which
requires the written consent of all the Lenders and to which the Required
Lenders, the Agent and the Borrower have agreed.  Each Lender Party agrees that
if the Agent or the Borrower, as the case may be, exercises its option
hereunder, it shall promptly execute and deliver all agreements and
documentation necessary to effectuate such assignment as set forth in Section
8.07.
<PAGE>

          SECTION 8.02.  Notices, Etc.  All notices and other communications
                         ------------
provided for hereunder shall be in writing (including telegraphic, telecopy or
telex communication) and mailed, telegraphed, telecopied, telexed or delivered
by an overnight courier of nationally recognized standing, if to the Borrower or
any other Loan Party, at the address of the Borrower at TeleSpectrum Worldwide,
Inc., 6041 La Flecha, Suite B, Rancho Santa Fe, CA  92067, Attention:  Chief
Financial Officer, telecopier number (619) 759-3397; if to any Initial Lender or
any Initial Issuing Bank, at its Domestic Lending Office specified opposite its
name on Schedule I hereto; if to any other Lender Party, at its Domestic Lending
Office specified in the Assignment and Acceptance pursuant to which it became a
Lender Party; and if to the Agent, at its address at 499 Park Avenue, New York,
New York 10022, Attention:  Structured Finance Group, telecopier number (212)
418-8269; or, as to each party, at such other address as shall be designated by
such party in a written notice to the other parties.  All such notices and
communications shall, when mailed, telegraphed, telecopied, telexed or sent by
courier, be effective when deposited in the mails, delivered to the telegraph
company, transmitted by telecopier, confirmed by telex answerback or delivered
to the overnight courier, respectively, except that notices and communications
to the Agent pursuant to Article II, III or VIII shall not be effective until
received by the Agent.  Delivery by telecopier of an executed counterpart of any
amendment or waiver of any provision of this Agreement or the Notes or of any
Exhibit hereto to be executed and delivered hereunder shall be effective as
delivery of a manually executed counterpart thereof.

          SECTION 8.03.  No Waiver; Remedies.  No failure on the part of any
                         -------------------
Lender Party or the Agent to exercise, and no delay in exercising, any right
hereunder or under any Note shall operate as a waiver thereof; nor shall any
single or partial exercise of any such right preclude any other or further
exercise thereof or the exercise of any other right.  The remedies herein
provided are cumulative and not exclusive of any remedies provided by law.

          SECTION 8.04.  Costs and Expenses.  (a)  The Borrower agrees to pay on
                         ------------------
demand (i) all costs and expenses of the Agent in connection with the
preparation, execution, delivery, administration, modification and amendment of
the Loan Documents (including, without limitation, (A) all due diligence,
collateral review, syndication, transportation, computer, duplication,
appraisal, audit, insurance, consultant, search, filing and recording fees and
expenses and (B) the reasonable fees and expenses of counsel for the Agent with
respect thereto, with respect to advising the Agent as to its rights and
responsibilities, or the perfection, protection or preservation of rights or
interests, under the Loan Documents, with respect to negotiations with any Loan
Party or with other creditors of any Loan Party or any of its Subsidiaries
arising out of any Default or any events or circumstances that may give rise to
a Default and with respect to presenting claims in or otherwise participating in
or monitoring any bankruptcy, insolvency or other similar proceeding involving
creditors' rights generally and any proceeding ancillary thereto) and (ii) all
costs and expenses of the Agent and the Lender Parties in connection with the
enforcement of the Loan Documents, whether in any action, suit or litigation,
any bankruptcy, insolvency or other similar proceeding affecting creditors'
rights generally (including, without limitation, the reasonable fees and
expenses of counsel for the Agent and each Lender Party with respect thereto).

          (b) The Borrower agrees to indemnify and hold harmless the Agent, each
Lender Party and each of their Affiliates and their officers, directors,
employees, agents and advisors (each, an "INDEMNIFIED PARTY") from and against
any and all Indemnified Costs that may be incurred by or asserted or awarded
against any Indemnified Party, in each case arising out of or in connection with
or by reason of, or in connection with the preparation for a defense of, any
investigation, litigation or proceeding arising out of, related to or in
connection with (i) the Facilities, the actual or proposed use of the proceeds
of the Advances or the Letters of Credit, the Loan Documents or any of the
transactions
<PAGE>

contemplated thereby, including, without limitation, any acquisition or proposed
acquisition (including, without limitation, the Merger and any of the other
transactions contemplated hereby) by the Equity Investors or any of their
Subsidiaries or Affiliates of all or any portion of the stock or debt securities
or substantially all the assets of the Borrower or any of its Subsidiaries, or
by the Borrower or any of its Subsidiaries or Affiliates of all or any portion
of the stock or debt securities or substantially all the assets of IDRC or any
of its Subsidiaries, or (ii) the actual or alleged presence of Hazardous
Materials on any property of any Loan Party or any of its Subsidiaries or any
Environmental Action relating in any way to any Loan Party or any of its
Subsidiaries, except to the extent such Indemnified Costs are found in a final,
non-appealable judgment by a court of competent jurisdiction to have resulted
from such Indemnified Party's gross negligence or willful misconduct. In the
case of an investigation, litigation or other proceeding to which the indemnity
in this Section 8.04(b) applies, such indemnity shall be effective whether or
not such investigation, litigation or proceeding is brought by any Loan Party,
its directors, shareholders or creditors or an Indemnified Party or any
Indemnified Party is otherwise a party thereto and whether or not the
transactions contemplated hereby are consummated. The Borrower also agrees not
to assert any claim against the Agent, any Lender Party or any of their
Affiliates, or any of their respective officers, directors, employees, attorneys
and agents, on any theory of liability, for special, indirect, consequential or
punitive damages arising out of or otherwise relating to the Facilities, the
actual or proposed use of the proceeds of the Advances or the Letters of Credit,
the Loan Documents or any of the transactions contemplated thereby.

          (c) If any payment of principal of, or Conversion of, any Eurodollar
Rate Advance is made by the Borrower to or for the account of a Lender Party
other than on the last day of the Interest Period for such Advance, as a result
of a payment or Conversion pursuant to Section 2.06, 2.09(b)(i) or 2.10(d),
acceleration of the maturity of the Advances pursuant to Section 6.01 or for any
other reason or by an Eligible Assignee to a Lender Party other than on the last
day of the Interest Period for such Advance upon an assignment of rights and
obligations under this Agreement pursuant to Section 8.07 as a result of a
demand by the Borrower pursuant to Section 8.07(a), the Borrower shall, upon
demand by such Lender Party (with a copy of such demand to the Agent), pay to
the Agent for the account of such Lender Party any amounts required to
compensate such Lender Party for any additional losses, costs or expenses that
it may reasonably incur as a result of such payment, including, without
limitation, any loss (including loss of anticipated profits), cost or expense
incurred by reason of the liquidation or reemployment of deposits or other funds
acquired by any Lender Party to fund or maintain such Advance.

          (d) If any Loan Party fails to pay when due any costs, expenses or
other amounts payable by it under any Loan Document, including, without
limitation, fees and expenses of counsel and indemnities, such amount may be
paid on behalf of such Loan Party by the Agent or any Lender Party, in its sole
discretion.

          (e) Without prejudice to the survival of any other agreement of any
Loan Party hereunder or under any other Loan Document, the agreements and
obligations of the Borrower contained in Sections 2.10 and 2.12 and this Section
8.04 shall survive the payment in full of principal, interest and all other
amounts payable hereunder and under any of the other Loan Documents.

          SECTION 8.05.  Right of Set-off.  Upon (a) the occurrence and during
                         ----------------
the continuance of any Event of Default and (b) the making of the request or the
granting of the consent specified by Section 6.01 to authorize the Agent to
declare the Advances due and payable pursuant to the provisions of Section 6.01,
each Lender Party and each of its respective Affiliates is hereby authorized at
any time and from time to time, to the fullest extent permitted by law, to set
off and otherwise apply any and all
<PAGE>

deposits (general or special, time or demand, provisional or final) at any time
held and other indebtedness at any time owing by such Lender Party or such
Affiliate to or for the credit or the account of the Borrower against any and
all of the Obligations of the Borrower now or hereafter existing under this
Agreement and the Note or Notes (if any) held by such Lender Party, irrespective
of whether such Lender Party shall have made any demand under this Agreement or
such Note or Notes and although such obligations may be unmatured. Each Lender
Party agrees promptly to notify the Borrower after any such set-off and
application; provided, however, that the failure to give such notice shall not
affect the validity of such set-off and application. The rights of each Lender
Party and its respective Affiliates under this Section are in addition to other
rights and remedies (including, without limitation, other rights of set-off)
that such Lender Party and its respective Affiliates may have.

          SECTION 8.06.  Binding Effect.  This Agreement shall become effective
                         --------------
when it shall have been executed by the Borrower and the Agent and when the
Agent shall have been notified by each Initial Lender and the Initial Issuing
Bank that such Initial Lender and the Initial Issuing Bank has executed it and
thereafter shall be binding upon and inure to the benefit of the Borrower, the
Agent and each Lender Party and their respective successors and assigns, except
that the Borrower shall not have the right to assign its rights hereunder or any
interest herein without the prior written consent of the Lender Parties.

          SECTION 8.07.  Assignments and Participations.  (a)  Each Lender may
                         ------------------------------
and, so long as no Default has occurred and is continuing, if demanded by the
Borrower (following a demand by such Lender pursuant to Section 2.10 or 2.12)
shall upon at least 5 Business Days' notice to such Lender and the Agent, assign
to one or more Eligible Assignees all or a portion of its rights and obligations
under this Agreement (including, without limitation, all or a portion of its
Commitment or Commitments, the Advances owing to it and any Note or Notes held
by it); provided, however, that (i) each such assignment shall be of a uniform,
and not a varying, percentage of all rights and obligations under and in respect
of one or more Facilities, (ii) except in the case of an assignment to a Person
that, immediately prior to such assignment, was a Lender, an Affiliate of any
Lender or an Approved Fund of any Lender or an assignment of all of a Lender's
rights and obligations under any Facility, the aggregate amount of the
Commitments being assigned to such Eligible Assignee pursuant to such assignment
(determined as of the date of the Assignment and Acceptance with respect to such
assignment) shall in no event be less than $5,000,000 and shall be in an
integral multiple of $500,000, (iii) each such assignment shall be to an
Eligible Assignee, (iv) each such assignment made as a result of a demand by the
Borrower pursuant to this Section 8.07(a) shall be arranged by the Borrower
after consultation with the Agent and shall be either an assignment of all of
the rights and obligations of the assigning Lender under this Agreement or an
assignment of a portion of such rights and obligations made concurrently with
another such assignment or other such assignments that together cover all of the
rights and obligations of the assigning Lender under this Agreement, (v) no
Lender shall be obligated to make any such assignment as a result of a demand by
the Borrower pursuant to this Section 8.07(a) unless and until such Lender shall
have received one or more payments from either the Borrower or one or more
Eligible Assignees in an aggregate amount at least equal to the aggregate
outstanding principal amount of the Advances owing to such Lender, together with
accrued interest thereon to the date of payment of such principal amount and all
other amounts payable to such Lender under this Agreement, and (vi) the parties
to each such assignment shall execute and deliver to the Agent, for its
acceptance and recording in the Register, an Assignment and Acceptance, together
with any Note or Notes subject to such assignment and a processing and
recordation fee of $3,500.

          (b) Upon such execution, delivery, acceptance and recording, from and
after the effective date specified in such Assignment and Acceptance, (x) the
assignee thereunder shall be a party
<PAGE>

hereto and, to the extent that rights and obligations hereunder have been
assigned to it pursuant to such Assignment and Acceptance, have the rights and
obligations of a Lender or Issuing Bank, as the case may be, hereunder and (y)
the Lender or Issuing Bank assignor thereunder shall, to the extent that rights
and obligations hereunder have been assigned by it pursuant to such Assignment
and Acceptance, relinquish its rights and be released from its obligations under
this Agreement (and, in the case of an Assignment and Acceptance covering all or
the remaining portion of an assigning Lender's or Issuing Bank's rights and
obligations under this Agreement, such Lender or Issuing Bank shall cease to be
a party hereto).

          (c) By executing and delivering an Assignment and Acceptance, each
Lender Party assignor thereunder and each assignee thereunder confirm to and
agree with each other and the other parties thereto and hereto as follows:  (i)
other than as provided in such Assignment and Acceptance, such assigning Lender
Party makes no representation or warranty and assumes no responsibility with
respect to any statements, warranties or representations made in or in
connection with this Agreement or any other Loan Document or the execution,
legality, validity, enforceability, genuineness, sufficiency or value of, or the
perfection or priority of any lien or security interest created or purported to
be created under or in connection with, this Agreement or any other Loan
Document or any other instrument or document furnished pursuant hereto or
thereto; (ii) such assigning Lender Party makes no representation or warranty
and assumes no responsibility with respect to the financial condition of the
Borrower or any other Loan Party or the performance or observance by any Loan
Party of any of its obligations under any Loan Document or any other instrument
or document furnished pursuant thereto; (iii) such assignee confirms that it has
received a copy of this Agreement, together with copies of the financial
statements referred to in Section 4.01 and such other documents and information
as it has deemed appropriate to make its own credit analysis and decision to
enter into such Assignment and Acceptance; (iv) such assignee will,
independently and without reliance upon any Agent, such assigning Lender Party
or any other Lender Party and based on such documents and information as it
shall deem appropriate at the time, continue to make its own credit decisions in
taking or not taking action under this Agreement; (v) such assignee confirms
that it is an Eligible Assignee; (vi) such assignee appoints and authorizes each
of the Agent to take such action as agent on its behalf and to exercise such
powers and discretion under the Loan Documents as are delegated to such Agent by
the terms hereof, together with such powers and discretion as are reasonably
incidental thereto; and (vii) such assignee agrees that it will perform in
accordance with their terms all of the obligations which by the terms of this
Agreement are required to be performed by it as a Lender or Issuing Bank, as the
case may be.

          (d) The Agent shall maintain at its address referred to in Section
8.02 a copy of each Assignment and Acceptance delivered to and accepted by it
and a register for the recordation of the names and addresses of the Lender
Parties and the Commitment under each Facility of, and principal amount of the
Advances owing under each Facility to, each Lender Party from time to time (the
"REGISTER").  The entries in the Register shall be conclusive and binding for
all purposes, absent manifest error, and the Borrower, the Agent and the Lender
Parties may treat each Person whose name is recorded in the Register as a Lender
Party hereunder for all purposes of this Agreement.  The Register shall be
available for inspection by the Borrower or any Lender Party at any reasonable
time and from time to time upon reasonable prior notice.

          (e) Upon its receipt of an Assignment and Acceptance executed by an
assigning Lender Party and an assignee, together with any Note or Notes
requested by the Assignee subject to such assignment, the Agent shall, if such
Assignment and Acceptance has been completed and is in substantially the form of
Exhibit C hereto, (i) accept such Assignment and Acceptance, (ii) record the
information contained therein in the Register and (iii) give prompt notice
thereof to the Borrower.
<PAGE>

          (f) Each Lender Party may sell participations in or to all or a
portion of its rights and obligations under this Agreement (including, without
limitation, all or a portion of its Commitments, the Advances owing to it and
any Note or Notes held by it) to any Person other than any Loan Party or any of
its Subsidiaries or Affiliates; provided, however, that (i) such Lender Party's
obligations under this Agreement (including, without limitation, its
Commitments) shall remain unchanged, (ii) such Lender Party shall remain solely
responsible to the other parties hereto for the performance of such obligations,
(iii) such Lender Party shall remain the holder of such Advances and any such
Note for all purposes of this Agreement, (iv) the Borrower, the Agent and the
other Lender Parties shall continue to deal solely and directly with such Lender
Party in connection with such Lender Party's rights and obligations under this
Agreement and (v) no participant under any such participation shall have any
right to approve any amendment or waiver of any provision of any Loan Document,
or any consent to any departure by any Loan Party therefrom, except to the
extent that such amendment, waiver or consent would reduce the principal of, or
interest on, the Advances or any fees or other amounts payable hereunder, in
each case to the extent subject to such participation, postpone any date fixed
for any payment of principal of, or interest on, the Advances or any fees or
other amounts payable hereunder, in each case to the extent subject to such
participation, or release all or substantially all of the Collateral.

          (g) Any Lender Party may, in connection with any assignment or
participation or proposed assignment or participation pursuant to this Section
8.07, disclose to the assignee or participant or proposed assignee or
participant, any information relating to the Borrower or any Loan Party
furnished to such Lender Party by or on behalf of the Borrower.

          (h) Notwithstanding any other provision set forth in this Agreement,
any Lender Party may at any time create a security interest in all or any
portion of its rights under this Agreement (including, without limitation, the
Advances owing to it and any Note or Notes held by it) in favor of any Federal
Reserve Bank in accordance with Regulation A of the Board of Governors of the
Federal Reserve System or, if such Lender Party is an Approved Fund, to the
trustee of such Approved Fund solely to the extent required by, and in
accordance with, the indenture and other constating documents of such Approved
Fund.

          SECTION 8.08.  Execution in Counterparts.  This Agreement may be
                         -------------------------
executed in any number of counterparts and by different parties hereto in
separate counterparts, each of which when so executed shall be deemed to be an
original and all of which taken together shall constitute one and the same
agreement.  Delivery of an executed counterpart of a signature page to this
Agreement by telecopier shall be effective as delivery of a manually executed
counterpart of this Agreement.

          SECTION 8.09.  No Liability of the Issuing Bank.  The Borrower assumes
                         --------------------------------
all risks of the acts or omissions of any beneficiary or transferee of any
Letter of Credit with respect to its use of such Letter of Credit.  Neither the
Issuing Bank nor any of its officers or directors shall be liable or responsible
for:  (a) the use that may be made of any Letter of Credit or any acts or
omissions of any beneficiary or transferee in connection therewith; (b) the
validity, sufficiency or genuineness of documents, or of any endorsement
thereon, even if such documents should prove to be in any or all respects
invalid, insufficient, fraudulent or forged; (c) payment by the Issuing Bank
against presentation of documents that do not comply with the terms of a Letter
of Credit, including failure of any documents to bear any reference or adequate
reference to the Letter of Credit; or (d) any other circumstances whatsoever in
making or failing to make payment under any Letter of Credit, except that the
Borrower shall have a claim against the Issuing Bank, and the Issuing Bank shall
be liable to the Borrower, to the extent of any direct, but not consequential,
damages suffered by the Borrower that the Borrower proves
<PAGE>

were caused by (i) the Issuing Bank's willful misconduct or gross negligence as
determined in a final, non-appealable judgment by a court of competent
jurisdiction in determining whether documents presented under any Letter of
Credit comply with the terms of the Letter of Credit or (ii) the Issuing Bank's
willful failure to make lawful payment under a Letter of Credit after the
presentation to it of a draft and certificates strictly complying with the terms
and conditions of the Letter of Credit. In furtherance and not in limitation of
the foregoing, the Issuing Bank may accept documents that appear on their face
to be in order, without responsibility for further investigation, regardless of
any notice or information to the contrary.

          SECTION 8.10.  Jurisdiction, Etc.  (a)  Each of the parties hereto
                         -----------------
hereby irrevocably and unconditionally submits, for itself and its property, to
the nonexclusive jurisdiction of any New York State court or federal court of
the United States of America sitting in New York City, and any appellate court
from any thereof, in any action or proceeding arising out of or relating to this
Agreement or any of the other Loan Documents to which it is a party, or for
recognition or enforcement of any judgment, and each of the parties hereto
hereby irrevocably and unconditionally agrees that all claims in respect of any
such action or proceeding may be heard and determined in any such New York State
court or, to the extent permitted by law, in such federal court.  Each of the
parties hereto agrees that a final judgment in any such action or proceeding
shall be conclusive and may be enforced in other jurisdictions by suit on the
judgment or in any other manner provided by law.  Nothing in this Agreement
shall affect any right that any party may otherwise have to bring any action or
proceeding relating to this Agreement or any of the other Loan Documents in the
courts of any jurisdiction.

          (b) Each of the parties hereto irrevocably and unconditionally waives,
to the fullest extent it may legally and effectively do so, any objection that
it may now or hereafter have to the laying of venue of any suit, action or
proceeding arising out of or relating to this Agreement or any of the other Loan
Documents to which it is a party in any New York State or federal court.  Each
of the parties hereto hereby irrevocably waives, to the fullest extent permitted
by law, the defense of an inconvenient forum to the maintenance of such action
or proceeding in any such court.

          SECTION 8.11.  Governing Law.  This Agreement and the Notes shall be
                         -------------
governed by, and construed in accordance with, the laws of the State of New
York.

          SECTION 8.12.  Judgment.  (a)  Rate of Exchange.  If, for the purpose
                         --------        ----------------
of obtaining judgment in any court, it is necessary to convert a sum due
hereunder or under any other Loan Document in another currency into Dollars, the
parties hereto agree, to the fullest extent that they may effectively do so,
that the rate of exchange used shall be that at which, in accordance with normal
banking procedures, the Agent could purchase such other currency with Dollars in
New York City, New York, at the close of business on the Business Day
immediately preceding the day on which final judgment is given, together with
any premiums and costs of exchange payable in connection with such purchase.

          (b) Currency Indemnity.  The obligation of the Borrower in respect of
any sum due from it to the Agent or any Lender hereunder or under any other Loan
Document shall, notwithstanding any judgment in a currency other than Dollars,
be discharged only to the extent that on the Business Day next succeeding
receipt by the Agent or such Lender of any sum adjudged to be so due in such
other currency, the Agent or such Lender, as the case may be, may, in accordance
with normal banking procedures, purchase Dollars with such other currency.  If
the Dollars so purchased are less than the sum originally due to the Agent or
such Lender in Dollars, the Borrower agrees, as a separate obligation and
notwithstanding any such judgment, to indemnify the Agent or such Lender against
such loss, and if the
<PAGE>

Dollars so purchased exceed the sum originally due to the Agent or any Lender in
Dollars, the Agent or such Lender agrees to remit to such Borrower such excess.

          SECTION 8.13.  Waiver of Jury Trial.  Each of the Loan Parties, the
                         --------------------
Agent and the Lender Parties irrevocably waives all right to trial by jury in
any action, proceeding or counterclaim (whether based on contract, tort or
otherwise) arising out of or relating to any of the Loan Documents, the Advances
or the actions of the Agent or any Lender Party in the negotiation,
administration, performance or enforcement thereof.
<PAGE>

          IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be executed by their respective officers thereunto duly authorized, as of the
date first above written.

                              TELESPECTRUM WORLDWIDE, INC.


                              By
                                ----------------------------------
                                                Title:



                              BANQUE NATIONALE DE PARIS,
                              as Agent, Swing Line Bank, Initial Issuing Bank
                              and Initial Lender


                              By
                                -----------------------------------
                                                Title:


                              By
                                -----------------------------------
                                                Title:


                              BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                              ASSOCIATION,
                              as Administrative Agent


                              By
                                ------------------------------------
                                                Title:



                           Additional Initial Lenders

                              BANKBOSTON, N.A.


                              By
                                -----------------------------------
                                                Title:
<PAGE>

                              IBJ WHITEHALL BANK & TRUST COMPANY


                              By
                                -----------------------------------
                                                Title:
<PAGE>

                              TORONTO DOMINION (TEXAS), INC.


                              By
                                -----------------------------------
                                                Title:
<PAGE>

                              BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                              ASSOCIATION


                              By
                                ------------------------------------
                                                Title:
<PAGE>

                              VAN KAMPEN PRIME RATE INCOME TRUST


                              By
                                -------------------------------------
                                                Title: Senior Vice President &
Director
<PAGE>

                              VAN KAMPEN SENIOR
                              FLOATING RATE FUND


                              By
                                -------------------------------------
                                                Title: Senior Vice President &
Director
<PAGE>

                              VAN KAMPEN SENIOR INCOME TRUST


                              By
                                --------------------------------
                                                Title: Senior Vice President &
Director
<PAGE>

                              WELLS FARGO BANK, N.A.


                              By
                                ----------------------------------
                                                Title:
<PAGE>

                              FIRST SOURCE FINANCIAL, LLP
                              By First Source Financial, Inc., its agent/manager


                              By
                                ----------------------------------
                                                Title:
<PAGE>

                              KZH ING-1 LLC


                              By
                                ------------------------------------
                                                Title:
<PAGE>

                              KZH ING-2 LLC


                              By
                                ------------------------------------
                                                Title:
<PAGE>

                              KZH ING-3 LLC


                              By
                                -----------------------------------
                                                Title:
<PAGE>

                              ARCHIMEDES FUNDING, L.L.C.
                              By: ING Capital Advisors LLC,
                              as Collateral Manager


                              By
                                ------------------------------------
                                                Title:
<PAGE>

                              ARCHIMEDES FUNDING II, LTD.
                              By: ING Capital Advisors LLC,
                              as Collateral Manager


                              By
                                ----------------------------------
                                                Title:
<PAGE>

<TABLE>
<CAPTION>
SCHEDULES
<S>                           <C>

Schedule I                     Commitments and Applicable Lending Offices

Schedule II                    EBITDA Schedule

Schedule 3.01(a)(iii)(H)       Blocked Accounts

Schedule 3.01(a)(v)            Guarantors

Schedule 3.01(a)(xii)          Jurisdictions of Activity as Foreign Corporation

Schedule 3.01(i)               Surviving Debt

Schedule 4.01(b)               Subsidiaries of the Borrower

Schedule 4.01(d)               Authorizations, Approvals, Actions, Notices and

                               Filings

Schedule 4.01(j)               Pending Litigation

Schedule 4.01(o)               Plans, Multiemployer Plans and Welfare Plans

Schedule 4.01(p)               Open Years

Schedule 4.01(s)               Existing Debt

Schedule 4.01(u)               Locations of Inventory

Schedule 4.01(v)               Leased Real Property

Schedule 4.01(w)               Existing Investments

Schedule 4.01(x)               Intellectual Property

Schedule 4.01(y)               Surviving Liens

</TABLE>
<PAGE>

<TABLE>
<CAPTION>
EXHIBITS
<S>               <C>

Exhibit A-1       Form of Term A Note

Exhibit A-2       Form of Term B Note

Exhibit A-3       Form of Term C Note

Exhibit A-4       Form of Working Capital Note

Exhibit B         Form of Notice of Borrowing

Exhibit C         Form of Assignment and Acceptance

Exhibit D         Form of Security Agreement

Exhibit E-1       Form of Canadian Security Agreement

Exhibit E-2       Form of Debenture

Exhibit E-3       Form of Debenture Pledge Agreement

Exhibit F-1       Form of U.S. Guaranty

Exhibit F-2       Form of Canadian Guaranty

Exhibit G         Form of Borrowing Base Certificate

Exhibit H-1       Form of Opinion of Counsel to the Loan Parties

Exhibit H-2       Form of Opinion of Canadian Counsel to the Loan Parties

Exhibit I         Form of Deed of Charge

Exhibit J         Form of Solvency Certificate

Exhibit K-1       Form of Intercompany Subordination Agreement

Exhibit K-2       Form of Intercompany Note

Exhibit L         Form of MDC Subordination Agreement

Exhibit M         Form of TLSP Subordination Agreement

</TABLE>