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###### Department of Homeland Security

###### Federal Emergency Management Agency

          - [Docket ID FEMA-2017-0029; OMB No. 1660-0130]

# AGENCY:

Federal Emergency Management Agency, DHS.

# ACTION:

Notice and request for comments.

# SUMMARY:

The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on an extension, without change, of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

# DATES:

Comments must be submitted on or before November 13, 2017.

# ADDRESSES:

To avoid duplicate submissions to the docket, please use only one of the following means to submit comments:

                        (1)                         *Online.*                         Submit comments at                         *www.regulations.gov*                         under Docket ID FEMA-2017-0029. Follow the instructions for submitting comments.                    

                        (2)                         *Mail.*                         Submit written comments to Docket Manager, Office of Chief Counsel, DHS/FEMA, 500 C Street SW., 8NE, Washington, DC 20472-3100.                    

                        All submissions received must include the agency name and Docket ID. Regardless of the method used for submitting comments or material, all submissions will be posted, without change, to the Federal eRulemaking Portal at                         *http://www.regulations.gov,*                         and will include any personal information you provide. Therefore, submitting this information makes it public. You may wish to read the Privacy Act notice that is available via the link in the footer of                         *www.regulations.gov.*

# FOR FURTHER INFORMATION CONTACT:

                        Contact Sherina Greene, Management and Program Analyst, FEMA Office of the Chief Administrative Officer, Information Management Division, at (202) 646-4343 for further information. You may contact the Information Management Division for copies of the proposed collection of information at email address:                         *FEMA-Information-Collections-Management@fema.dhs.gov.*

# SUPPLEMENTARY INFORMATION:

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, Federal Emergency management Agency (FEMA) (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

## Collection of Information

*Title:*                     Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.                          ( print page 43036)    

*Type of Information Collection:*                     Extension, without change, of a currently approved information collection.                

*OMB Number:*                     1660-0130.                

*FEMA Forms:*                     None.                

*Abstract:*                     The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.                

*Affected Public:*                     Individuals or Households.                

*Number of Respondents:*                     1,075,000.                

*Number of Responses:*                     1,075,000.                

*Estimated Total Annual Burden Hours:*                     181,995 hours.                

*Estimated Total Annual Respondent Cost:*                     $6,340,705.80.                

*Estimated Respondents' Operation and Maintenance Costs:*                     None.                

*Estimated Respondents' Capital and Start-Up Costs:*                     None.                

*Estimated Total Annual Cost to the Federal Government:*                     $2,079,000.95.                

## Comments

                    Comments may be submitted as indicated in the                     **ADDRESSES**                     caption above. Comments are solicited to (a) evaluate whether the proposed data collection is necessary for the proper performance of the agency, including whether the information shall have practical utility; (b) evaluate the accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (c) enhance the quality, utility, and clarity of the information to be collected; and (d) minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology,                     *e.g.,*                     permitting electronic submission of responses.                

Dated: September 6, 2017.

Tammi Hines,

Acting Records Management Program Chief, Mission Support, Federal Emergency Management Agency, Department of Homeland Security.

[FR Doc. 2017-19370 Filed 9-12-17; 8:45 am]

 BILLING CODE 9111-19-P