43376 Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices 

the meeting) 

4. Health Care Research and Training 

(HCRT) 

Date: October 19–20, 2017 (Open from 

8:00 a.m. to 9:00 a.m. on October 

19th and closed for remainder of 

the meeting) 

5. Healthcare Information Technology 

Research (HITR) 

Date: October 26–27, 2017 (Open from 

8:00 a.m. to 9:00 a.m. on October 

26th and closed for remainder of 

the meeting) 

ADDRESSES: (Below specifics where each 

hotel will be held) Hilton Rockville, 

1750 Rockville Pike, Rockville, MD 

20857. 

FOR FURTHER INFORMATION CONTACT: (To 

obtain a roster of members, agenda or 

minutes of the non-confidential portions 

of the meetings.) Mrs. Bonnie Campbell, 

Committee Management Officer, Office 

of Extramural Research Education and 

Priority Populations, Agency for 

Healthcare Research and Quality 

(AHRQ), 5600 Fishers Lane, Rockville, 

Maryland 20857, Telephone (301) 427– 

1554. 

SUPPLEMENTARY INFORMATION: These 

meetings will be closed to the public in 

accordance with 5 U.S.C. App. 2 section 

10(d), 5 U.S.C. 552b(c)(4), and 5 U.S.C. 

552b(c)(6). In accordance with section 

10 (a)(2) of the Federal Advisory 

Committee Act (5 U.S.C. App. 2), AHRQ 

announces meetings of the above-listed 

scientific peer review groups, which are 

subcommittees of AHRQ’s Health 

Services Research Initial Review Group 

Committees. Each subcommittee 

meeting will commence in open session 

before closing to the public for the 

duration of the meeting. The 

subcommittee meetings will be closed to 

the public in accordance with the 

provisions set forth in 5 U.S.C. App. 2 

section 10(d), 5 U.S.C. 552b(c)(4), and 5 

U.S.C. 552b(c)(6). The grant applications 

and the discussions could disclose 

confidential trade secrets or commercial 

property such as patentable material, 

and personal information concerning 

individuals associated with the grant 

applications, the disclosure of which 

would constitute a clearly unwarranted 

invasion of personal privacy. 

Agenda items for these meetings are 

subject to change as priorities dictate. 

Sharon B. Arnold, 

Deputy Director. 

[FR Doc. 2017–19643 Filed 9–14–17; 8:45 am] 

BILLING CODE 4160–90–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Agency for Healthcare Research and 

Quality 

Agency Information Collection 

Activities: Proposed Collection: 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery 

AGENCY: Agency for Healthcare Research 

and Quality (AHRQ), HHS. 

ACTION: Notice. 

SUMMARY: As part of a Federal 

Government-wide effort to streamline 

the process to seek feedback from the 

public on service delivery, AHRQ has 

submitted a Generic Information 

Collection Request (Generic ICR): 

‘‘Generic Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery.’’ 

This proposed information collection 

was previously published in the Federal 

Register on May 30, 2017, and allowed 

60 days for public comment. No 

substantive comments were received. 

The purpose of this notice is to allow an 

additional 30 days for public comment. 

DATES: Comments on this notice must be 

received by October 16, 2017. 

ADDRESSES: Written comments should 

be submitted to: AHRQ’s OMB Desk 

Officer by fax at (202) 395–6974 

(attention: AHRQ’s desk officer) or by 

email at OIRA_submission@

omb.eop.gov (attention: AHRQ’s desk 

officer). 

SUPPLEMENTARY INFORMATION: 

Proposed Project 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency Service 

Delivery 

AHRQ has submitted a Generic 

Information Collection Request (Generic 

ICR): ‘‘Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery’’ to OMB for 

approval under the Paperwork 

Reduction Act (PRA) (44 U.S.C. 3501 et. 

seq.). The information collection 

activity will gather qualitative customer 

and stakeholder feedback in an efficient, 

timely manner, in accordance with the 

Administration’s commitment to 

improving service delivery. 

Qualitative feedback is information 

that provides useful insights on 

perceptions and opinions, but is not 

statistical surveys that yield quantitative 

results that can be generalized to the 

population of study. This feedback will 

provide insights into customer or 

stakeholder perceptions, experiences 

and expectations, provide an early 

warning of issues with service, or focus 

attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative and 

actionable communications between the 

Agency and its customers and 

stakeholders. The feedback will 

contribute directly to the improvement 

of program management. The current 

clearance was approved on November 

11, 2014 (OMB Control Number 0935– 

0179) and will expire on November 30, 

2017. 

Below we provide AHRQ’s projected 

average annual estimates for the next 

three years: 

Current Actions: New collection of 

information. 

Type of Review: New Collection. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Average Expected Annual Number of 

activities: 10. 

Respondents: 10,900. 

Annual responses: 10,900. 

Frequency of Response: Once per 

request. 

The total number of respondents 

across all 10 activities in a given year is 

10,900. 

Average minutes per response: 19. 

Burden hours: 3,452. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Request for Comments 

In accordance with the Paperwork 

Reduction Act, comments on AHRQ’s 

information collection are requested 

with regard to any of the following: (a) 

Whether the proposed collection of 

information is necessary for the proper 

performance of AHRQ healthcare 

research and healthcare information 

dissemination functions, including 

whether the information will have 

practical utility; (b) the accuracy of 

AHRQ’s estimate of burden (including 

hours and costs) of the proposed 

collection(s) of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; and 

(d) ways to minimize the burden of the 

collection of information upon the 

respondents, including the use of 

automated collection techniques or 

other forms of information technology. 

Comments submitted in response to 

this notice will be summarized and 

included in the Agency’s subsequent 

mstockstill on DSK30JT082PROD with NOTICES

Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices 43377 

request for OMB approval of the 

proposed information collection. All 

comments will become a matter of 

public record. 

Sharon B. Arnold, 

Deputy Director. 

[FR Doc. 2017–19621 Filed 9–14–17; 8:45 am] 

BILLING CODE 4160–90–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Agency for Healthcare Research and 

Quality 

Agency Information Collection 

Activities: Proposed Collection; 

Comment Request 

AGENCY: Agency for Healthcare Research 

and Quality, HHS. 

ACTION: Notice. 

SUMMARY: This notice announces the 

intention of the Agency for Healthcare 

Research and Quality (AHRQ) to request 

that the Office of Management and 

Budget (OMB) approve the proposed 

information collection project: 

‘‘Voluntary Customer Survey Generic 

Clearance for the Agency for Healthcare 

Research and Quality.’’ 

This proposed information collection 

was previously published in the Federal 

Register on May 30, 2017 and allowed 

60 days for public comment. No 

comments were received. The purpose 

of this notice is to allow an additional 

30 days for public comment. 

DATES: Comments on this notice must be 

received by October 16, 2017. 

ADDRESSES: Written comments should 

be submitted to: Doris Lefkowitz, 

Reports Clearance Officer, AHRQ, by 

email at doris.lefkowitz@AHRQ.hhs.gov. 

Copies of the proposed collection 

plans, data collection instruments, and 

specific details on the estimated burden 

can be obtained from the AHRQ Reports 

Clearance Officer. 

FOR FURTHER INFORMATION CONTACT: 

Doris Lefkowitz, AHRQ Reports 

Clearance Officer, (301) 427–1477, or by 

email at doris.lefkowitz@AHRQ.hhs.gov. 

SUPPLEMENTARY INFORMATION: 

Proposed Project 

Voluntary Customer Survey Generic 

Clearance for the Agency for Healthcare 

Research and Quality 

In accordance with the Paperwork 

Reduction Act, 44 U.S.C. 3501–3520, 

AHRQ invites the public to comment on 

this proposed information collection. 

This is a request for the Office of 

Management and Budget (OMB) to reapprove for an additional 3 years, under 

the Paperwork Reduction Act of 1995, 

the generic clearance for the Agency for 

Healthcare Research and Quality 

(AHRQ) to survey the users of AHRQ’s 

work products and services, OMB 

control number 0935–0106. 

AHRQ will undertake customer 

surveys to assess its work products and 

services provided to its customers, to 

identify problem areas, and to 

determine how they can be improved. 

Surveys conducted under this generic 

clearance are not required by regulation 

and will not be used by AHRQ to 

regulate or sanction its customers. 

Surveys will be entirely voluntary, and 

information provided by respondents 

will be combined and summarized so 

that no individually identifiable 

information will be released. Proposed 

information collections submitted under 

this generic clearance will be reviewed 

and acted upon by OMB within 14 days 

of submission. 

Method of Collection 

The information collected through 

focus groups and voluntary customer 

surveys will be used by AHRQ to 

identify strengths and weaknesses in 

products and services to make 

improvements that are practical and 

feasible. Information from these 

customer surveys will be used to plan 

and redirect resources and efforts to 

improve or maintain a high quality of 

service to the lay and health 

professional public. 

Estimated Annual Respondent Burden 

Exhibit 1 shows the estimated total 

burden hours for the respondents. Mail 

surveys are estimated to average 15 

minutes, telephone surveys 40 minutes, 

web-based surveys 10 minutes, focus 

groups two hours, and in-person 

interviews are estimated to average 50 

minutes. Mail surveys may also be sent 

to respondents via email, and may 

include a telephone non-response 

follow-up. Telephone non-response 

follow-up for mailed surveys does not 

count as a telephone survey. The total 

burden hours for the 3 years of the 

clearance is estimated to be 10,150 

hours. 

Exhibit 2 shows the estimated cost 

burden for the respondents. The total 

cost burden for the 3 years of the 

clearance is estimated to be $340,127. 

EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS

Type of information collection Number of 

respondents 

Number of 

responses per 

respondent 

Hours per 

response 

Total burden 

hours 

Mail/email * ....................................................................................................... 15,000 1 15/60 3,750 

Telephone ........................................................................................................ 600 1 40/60 400 

Web-based ....................................................................................................... 15,000 1 10/60 2,500 

Focus Groups .................................................................................................. 1,500 1 2.0 3,000

In-person .......................................................................................................... 600 1 50/60 500 

Total .......................................................................................................... 32,700 na na 10,150 

* May include telephone non-response follow-up in which case the burden will not change. 

EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS

Type of information collection Number of 

respondents 

Total burden 

hours 

Average 

hourly 

wage rate * 

Total cost 

burden 

Mail/email ......................................................................................................... 15,000 3,750 $33.51 $125,663 

Telephone ........................................................................................................ 600 400 33.51 13,404 

Web-based ....................................................................................................... 15,000 2,500 33.51 83,775 

Focus Groups .................................................................................................. 1,500 3,000 33.51 100,530 

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