[Federal Register Volume 82, Number 178 (Friday, September 15, 2017)]
[Notices]
[Pages 43377-43378]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-19620]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Agency for Healthcare Research and Quality, HHS.

ACTION: Notice.

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SUMMARY: This notice announces the intention of the Agency for 
Healthcare Research and Quality (AHRQ) to request that the Office of 
Management and Budget (OMB) approve the proposed information collection 
project: ``Voluntary Customer Survey Generic Clearance for the Agency 
for Healthcare Research and Quality.''
    This proposed information collection was previously published in 
the Federal Register on May 30, 2017 and allowed 60 days for public 
comment. No comments were received. The purpose of this notice is to 
allow an additional 30 days for public comment.

DATES: Comments on this notice must be received by October 16, 2017.

ADDRESSES: Written comments should be submitted to: Doris Lefkowitz, 
Reports Clearance Officer, AHRQ, by email at 
<a href="/cdn-cgi/l/email-protection#e3878c918a90cd8f8685888c948a9799a3a2abb1b2cd8b8b90cd848c95"><span class="__cf_email__" data-cfemail="41252e3328326f2d24272a2e3628353b01000913106f2929326f262e37">[email protected]</span></a>.
    Copies of the proposed collection plans, data collection 
instruments, and specific details on the estimated burden can be 
obtained from the AHRQ Reports Clearance Officer.

FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports 
Clearance Officer, (301) 427-1477, or by email at 
<a href="/cdn-cgi/l/email-protection#22464d504b510c4e4744494d554b565862636a70730c4a4a510c454d54"><span class="__cf_email__" data-cfemail="c9ada6bba0bae7a5acafa2a6bea0bdb38988819b98e7a1a1bae7aea6bf">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: 

Proposed Project

Voluntary Customer Survey Generic Clearance for the Agency for 
Healthcare Research and Quality

    In accordance with the Paperwork Reduction Act, 44 U.S.C. 3501-
3520, AHRQ invites the public to comment on this proposed information 
collection. This is a request for the Office of Management and Budget 
(OMB) to re-approve for an additional 3 years, under the Paperwork 
Reduction Act of 1995, the generic clearance for the Agency for 
Healthcare Research and Quality (AHRQ) to survey the users of AHRQ's 
work products and services, OMB control number 0935-0106.
    AHRQ will undertake customer surveys to assess its work products 
and services provided to its customers, to identify problem areas, and 
to determine how they can be improved. Surveys conducted under this 
generic clearance are not required by regulation and will not be used 
by AHRQ to regulate or sanction its customers. Surveys will be entirely 
voluntary, and information provided by respondents will be combined and 
summarized so that no individually identifiable information will be 
released. Proposed information collections submitted under this generic 
clearance will be reviewed and acted upon by OMB within 14 days of 
submission.

Method of Collection

    The information collected through focus groups and voluntary 
customer surveys will be used by AHRQ to identify strengths and 
weaknesses in products and services to make improvements that are 
practical and feasible. Information from these customer surveys will be 
used to plan and redirect resources and efforts to improve or maintain 
a high quality of service to the lay and health professional public.

Estimated Annual Respondent Burden

    Exhibit 1 shows the estimated total burden hours for the 
respondents. Mail surveys are estimated to average 15 minutes, 
telephone surveys 40 minutes, web-based surveys 10 minutes, focus 
groups two hours, and in-person interviews are estimated to average 50 
minutes. Mail surveys may also be sent to respondents via email, and 
may include a telephone non-response follow-up. Telephone non-response 
follow-up for mailed surveys does not count as a telephone survey. The 
total burden hours for the 3 years of the clearance is estimated to be 
10,150 hours.
    Exhibit 2 shows the estimated cost burden for the respondents. The 
total cost burden for the 3 years of the clearance is estimated to be 
$340,127.

                                 Exhibit 1--Estimated Burden Hours Over 3 Years
----------------------------------------------------------------------------------------------------------------
                                                                     Number of
         Type of information collection              Number of     responses per     Hours per     Total burden
                                                    respondents     respondent       response          hours
----------------------------------------------------------------------------------------------------------------
Mail/email *....................................          15,000               1           15/60           3,750
Telephone.......................................             600               1           40/60             400
Web-based.......................................          15,000               1           10/60           2,500
Focus Groups....................................           1,500               1             2.0           3,000
In-person.......................................             600               1           50/60             500
                                                 ---------------------------------------------------------------
    Total.......................................          32,700              na              na          10,150
----------------------------------------------------------------------------------------------------------------
* May include telephone non-response follow-up in which case the burden will not change.


                                  Exhibit 2--Estimated Cost Burden Over 3 Years
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                                                     Number of     Total burden   Average hourly    Total cost
         Type of information collection             respondents        hours        wage rate *       burden
----------------------------------------------------------------------------------------------------------------
Mail/email......................................          15,000           3,750          $33.51        $125,663
Telephone.......................................             600             400           33.51          13,404
Web-based.......................................          15,000           2,500           33.51          83,775
Focus Groups....................................           1,500           3,000           33.51         100,530

[[Page 43378]]

 
In-person.......................................             600             500           33.51          16,755
                                                 ---------------------------------------------------------------
    Total.......................................          32,700          10,150              na         340,127
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* Based upon the average wages for 29-000 (Healthcare Practitioner and Technical Occupations), ``National
  Compensation Survey: Occupational Wages in the United States, May 2009,'' U.S. Department of Labor, Bureau of
  Labor Statistics.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ healthcare research and 
healthcare information dissemination functions, including whether the 
information will have practical utility; (b) the accuracy of AHRQ's 
estimate of burden (including hours and costs) of the proposed 
collection(s) of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information upon the 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent request for OMB approval of the 
proposed information collection. All comments will become a matter of 
public record.

Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017-19620 Filed 9-14-17; 8:45 am]
 BILLING CODE 4160-90-P


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